ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus LaGuardia Airport Hotel Queens, Corona

4.0/5  - basé sur 435 notations.
112-26 Roosevelt Avenue, 11368-2624, Corona, United States - See map
Best Western Plus LaGuardia Airport Hotel Queens - Welcome to the Best Western Plus LaGuardia Airport Hotel! The Best Western Plus LaGuardia Airport Hotel Queens is ideally located in the center of Corona. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus LaGuardia Airport Hotel Queens! Close to Citi Field, this Corona property is a short drive to LaGuardia Airport, making it a popular option for business travelers. Whether guests are looking for hotels near LaGuardia or hotels in Queens, being surrounded by all the top local destinations is paramount. The home of the Mets® is nearby, and baseball season means blocked rooms for fans. Enjoy being close enough to the city, but without the price of staying in the middle of the hustle and bustle. Guests at this Corona hotel are just a 12 minute subway ride into NYC. Hotels in Corona offer a great location, peace and quiet, as well as very competitive pricing. Looking for hotels near Citi Field or other popular sports arenas? This property is a popular choice for the USTA® Tennis Association with the US Open Tennis Tournament taking place annually nearby. Guests also take advantage of being near the Queens Zoo and numerous museums. From the New York Hall of Science to the Botanical Gardens, there’s no shortage of sightseeing, shopping and dining in this borough. European travelers tend to stay away from the metro cities to save money and be closer to the airport. Sudden flight cancellations often bring guests to this Corona hotel, and the staff is happy to host families visiting local residents from all over the world. Book your Big Apple stay at the Best Western Plus LaGuardia Airport Hotel Queens! All cash paying guests will be required to leave a refundable $150 deposit for incidentals.

Best Western Plus

LaGuardia Airport Hotel Queens

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning

Guest reviews

In partnership with tripadvisor fr
based on 439 guest reviews
NOTE ISSUED
Excellent
169
Very Good
148
Average
61
Poor
32
Terrible
29
REFER TO NOTICE
Business Business
73
Couples Couples
128
Family Family
130
Friends getaway Friends getaway
41
Solo travel Solo travel
51
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Affordable Option"

5
11/11/2018

The room we reserved was very near the Metro rail but the noise wasn't a problem. The king room we had was small but very clean. The staff were awesome & offered us a number of takeout menus when we inquired about area restaurants. Our room had the larger dorm sized refrigerator, and a very clean microwave. The water pressure wasn't great in the large shower but that probably isn't the hotels fault. The bed was perfect. As for their amenities - the breakfast bar is outstanding. Since it can be crowded I suspect guests overlook just how many choices they have. Chorizo sausage, anything you need or want to top off eggs or a cheese omelette, excellent pastries (nothing pre-packaged), yogurts in different flavors & types, plus waffles, cereal, etc. The coffee was fresh & good also. They offered fresh chocolate chip cookies at check as well. This property is well maintained & exceptionally clean. Included value is the airport shuttle which we used. There are a number of small businesses (& residential houses) within a 4 block radius, at least two 24 hour laundromats, two 99 cent stores, a real grocery store, & Bodega type convenience stores. We ordered takeout which was delivered within the hour piping hot. Comparing other Queens area hotels cost & amenities this Best Western Plus is your best bet. We will definitely recommend to friends & family traveling to the city.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Taylormae73, Thank you for sharing your feedback with us on TripAdvisor! We are very pleased to see you had a great stay and enjoyed everything our location has to offer. We hope you decided to stay with us again in the future.

"Great Place to Stay"

5
10/11/2018

Located not far from LaGuardia Airport the facility is reasonable, clean and cheerful. Additionally, the staff is most friendly and helpful.. Excellent free breakfast. I have no issues recommending this facility to friends and family.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear 6830self, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! It is a pleasure to see you have enjoyed your stay with us. We hope to have you back again!

"Good location"

3
10/11/2018

Best western located in Queens NY neighbourhood. It was convenient short walk to metro which was great plus. Corner stores and small grocery was in close proximity. Our room was decent size with 2 queen beds. Metro rail runs right next to the rooms. There will be light noise coming through the window everytime a train goes by. It was not a major problem. Breakfast was mediocre. Eggs tasted like plastic and wierd texture. Nothing much to eat than toast and pastries. If travelling by metro is your choice of transpirtation, this hotel is a good choice.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Ashwini G, Thank you for taking the time to review our hotel on TripAdvisor! I am glad to see you took advantage of our great location and what it has to offer. The subway being so close facilitates transportation to get around. We hope we have you back again in the future.

"Good Hotel"

4
08/11/2018

Good decent hotel very near to metro station. Back side rooms preferred to avoid train noise. Nice supportive staff, good breakfast. Few food joints & departmental store nearby. You can travel all major tourist places by train from here.

Ops M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Thank you for taking the time to review our hotel on TripAdvisor! I am glad to see you took advantage of our great location and what it has to offer. The subway being so close facilitates transportation to get around. We hope we have you back again in the future.

"Airport Hotel"

3
06/11/2018

Nice hotel so so business area. Right next to the subway it was noisy outside. No hotel restaurant and the area didn't provide lots of choices. Front desk attendants and shuttle drivers were very nice.

Ops M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Arman M, Thank you for staying with us and taking the time to review our hotel on TripAdvisor! We are sorry if you were unhappy during your stay. Our hotel is designed with double glassed windows to prevent the noise from transmitting inside which is why the noise may have appeared louder outside. However I must say this is a great location and there are tons of things to take advantage of, including the subway which can take you anywhere. We hope you decide to stay with us again!

"Great hotel, but stay away from those rooms facing the El train!"

4
27/10/2018

I booked several months in advance and asked for a room not facing the El train, as the reviews on Trip Advisor suggested. But when i got there, I was told that those rooms were all sold out. They were very apologetic and said that I could have a different room for my next night. When I got to my room and opened the curtains I found myself staring right at the #7 train! If I was any closer to it I would've needed a Metro card to get into my room! But I was so exhausted from my travels that I dropped to sleep right away. It also helped that I put a pillow over my head. The room wasn't as noisy as I had feared, but you could certainly feel the vibrations of the trains as they passed. On the next day I got a much quieter room. Although I was out, all I had to to was to pack my bags and they transferred them. After that, my next five days were wonderful. Great breakfast, great amenities, close to transportation (maybe a little TOO close) AND a free airport shuttle! 15 minutes to La Guardia! On my last stay in NYC it took me two hours to get to my hotel in Manhattan from La Guardia and back! Why pay for an overpriced hotel in Manhattan when you can stay here? But get a room as far away from Roosevelt Avenue as possible.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Paul U, Thank you for taking the time to review your stay on TripAdvisor, your feedback is very important to us, We are glad to see you have enjoyed your stay and our staff was able to accomodate you well after all. I would like to apologize for any inconveniences when you checked in, unfortunately we are unable to guarantee those rooms on the back, However, our hotel has double glass windows which helps the noise from transmitting into the rooms. We hope you decide to stay with us again next time you are in NYC!

"The staff is horrible"

2
26/10/2018

Manager was never there, and when the mgr was, they stayed in the back. The staff was not trained properly and could not answer simple questions. Towels had hair in them as well. They put the waffle iron cleaner by the waffle maker and some of the guest thought it was non stick spray and ended up eating cleaner in their waffles. horrible! The internet barely moves!

New M, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Nelsoncandy, We thank you for staying with us. It was nice talking to you as well earlier today. As discussed, the mail package that you left at the desk was mishandled by our staff as it was not properly communicated. I do take the ownership for this error. The same has been found and shall be mailed out at the hotel's expense. I do apologize to you for that once again. Secondly, the spray next to the waffle machine is the spray to prevent the waffles from sticking up. It was not the cleaning spray. The cleaning sprays are not even near the food. Once again, I am sorry for the inconvenience you had during your stay. We shall ensure that we do a better job moving forward. Thank you, Anup GM

"Convenient to La Guardia"

4
17/10/2018

but the staff and area is a plus. Long time that I have experienced a staff so friendly and caring. Clean facility located near resturants and food stores. This is a middle class area so enjoy the diversity. The elevated "L" train is near but not a disturbance. Ever see the train. Walk up the street stairs and view the height of 20th century technonoly. Remember "Car 54 Where Are You"? This is a vinette of the opening scenes, Queens New York, 1960s. Highly recommend this Best Western.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear NevadaVandal, Thank you for staying with us and taking the time to share your feedback with us on TripAdvisor! It is a pleasure to see our staff has accommodated you well, our goal it to offer the best to all our guests. We hope to see you back again soon!

"Very good hotel"

4
15/10/2018

Love staying at this hotel. This hotel is always my first choice. The 7 train is not to far away. There is a nice little store called c town down the street. The pizza place that is near by is delicious and the corner store has everything you might need for a quick grab.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear tiffyreneee, Thank you for staying with us and taking the time to share your feedback on TripAdvisor. It is a pleasure to see you enjoy your stay at our hotel and take advantage of what our neighborhood has to offer. It is very convenient due to convenient store, restaurants, shops and the subway being so close by. We hope to have you back again soon!

"Best Western Non-Plus"

1
14/10/2018

Selected the hotel based on my experiences at other BW Plus hotels but this hotel did not even come close. The "hot" breakfast is a joke. Breakfast starts at 6:30am. I went down at 6:50am. When I got the coffee, it was barely warm. So I tried decaf which was not any better. Then, I realized the coffee was not fresh but left over from the day before. It was well past 7:00am before they brought out fresh coffee. Food selection is not much better either. Scrambled egg was very salty and bacon was half cooked. Sausage patties looked like miniature frisbees. My room did not have enough lights and what lights there were, they were not bright. The TV remote did not work unless you were right up against the screen. Mysteriously, the carpet in the room was damp. The bathroom was big but there was no coat hanger or towel holder to hang the towel onto. Hotel is close to 111 St station of the No. 7 line but the elevated tracks run just outside the second floor of the hotel window. The hotel does provide shuttle service to LGA but that is just about the only thing good about this hotel. I will not stay at this hotel again.

New M, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
To Mr/Ms. Beenthere111, I thank you for the 'feedback'. I would request a further feedback so you may advise/suggest the improvements you think we should be making. Please tell us what date you had stayed with us as the username used on the feedback does not suggest any stays with us. You said, "Hot Breakfast was a joke": Please explain in details so we can add or remove or make necessary improvements. You said, "Coffees were not fresh": We brew our coffees at regular intervals and do not serve leftover coffees. You mentioned, " the food selection is not good": Here are a few of the things we serve in our daily breakfast: Fresh regular and Decaff coffee, 6 types of assorted teas, Orange and Apple juice, Regular milk, 2% milk, Fat-free milk, Soy milk, 3 types of cereals, Gluten-free cereal, Choice of fresh assorted bagels from the local bakery every morning, 2 types of breads, Muffins, Scrambled eggs, Eggs Omelette, Bacon, Spanish sausages (Chorizo),Turkey sausages, Assorted pastries brought in daily from the local bakery, Make your own waffles, 6 types of condiments for waffles, Make your own sandwich, 6 types of condiments for sandwiches, Hot oatmeal served daily, Oatmeal in packets is also available, Assorted Yogurts, Assorted Greek yogurt served daily (Chobani), Mixed fruit cups, Fresh fruits (Bananas, Apples, Oranges) just to name few. Please let us know what else you suggest that we should add to the current choices. You mentioned 'Not enough lights in the room': Every guest room has 3 lamps and 1 ceiling light. The bathroom comes with 4 lights. Please advise what improvements we should make. I apologize for the hotel was way below your standards. Looking forward to hearing back from you soon. You may reach me directly at [email protected] Regards, Anup

"Wedding Trip"

5
06/10/2018

This hotel was conveniently located down the street from the train, grocery store, and multiple food places. The airport was close by also. Our concern before coming was that it would be too noisy due to the trains, but magically it was quiet inside the rooms, and that's with the tracks being right outside our window. Great hotel and friendly staff. We're happy we gave it a chance!

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Cindy B, Thank you for sharing your feedback with us on TripAdvisor! It is a pleasure to see you have enjoyed your stay with us. Our hotel has double glass windows to prevent the noise from transmitting into the rooms. We hope to have you back in the future!

"Good overall experience but unfortunate experience"

3
28/09/2018

Good location to attend NY World Maker Faire at the Hall of Science, clean, great breakfast. I stayed for 4 nights. Unfortunately, there was a major mistake on my first night and no apology was given. I was meeting my group in NY and my roommate had already checked in and told me the room number(101). A few hours later, when I arrived I went to the front desk, told the lady my roommates name, my name and the room number my roommate gave me. She assured me the room was actually C01 and I headed to the room- my roommate was still out sightseeing. I set up all of my clothing, toilitries etc., showered and went to bed. When I was almost asleep 2 men entered the room and did not realize I was there, luckily I recognized one of them from my group and they were frightened to find me in the room and we were all quite embarrassed. I quickly packed my things and headed to the front desk in my pyjamas where two employees were and explained the situation. They did not apologize or really think it was a big deal at all. I was embarassed, tired and just wanted to get out of the situation quickly so I just took my proper room key and went to my properly assigned room. The lady said that they hadn't passed out the room keys properly according to the detailed room list my group organizer had given. I understand that mistakes happen but I was very lucky that I recognized the man who entered the room and that they and I were understanding. It could have been much worse if I was asleep or showering as they entered. I, unfortunately, did not get a very good sleep because I was quite shaken up from the incident that late at night.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Mlee1117, Thank you for taking the time to share your feedback with us on TripAdvisor, it is very important to us. I would like to apologize on behalf of our staff for the inconvenience during your stay. It seems like there was some miscommunication with the front desk, I can assure you this does not normally happen at or hotel. I will pass on your feedback in order to prevent this from happening again in the future. We hope to have the pleasure of having you again at our hotel in the future.

"Enjoyed our stay!"

4
24/09/2018

Great location, walking distance to the US Open. Clean hotel, beds were comfy...quiet. Desk staff were very nice and most helpful with any of our needs or requests. Breakfast was buffet style and very good, eggs, sausage, waffle station etc.. Would stay here again.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear cbrossett, Thank you for sharing your feedback with us on TripAdvisor! We are pleased to know you have enjoyed your stay with us. It is a pleasure to see our staff was able to accommodate you well, We do hope for you to visit us again!

"Great Location for Maker Faire and NYSCI"

4
24/09/2018

This is a great hotel in an area with very few options. Rooms are clean, service is friendly, breakfast is pretty good, as free breakfasts go. Yummy Mexican just a few doors down. And walking distance to NYSCI. Only down side is that the train is RIGHT there. A back room helps, but you can still hear (and feel) the trains.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Noelani S, Thank you for taking the time to rate our hotel on TripAdvisor! We are glad to see you have enjoyed your stay with us, our main goal is to offer the best service possibe to all our guests. Our location is a great advantage not only because the airport is so close by but because there is tons of things to do including different restaurants. We hope you stay with us again in the future!

"Very nice and convenient location"

4
04/09/2018

If you have an event to go to at Citi Fields or want an easy place to get in and out of Manhattan from then this is the place to stay. Catch the 7 train into Manhattan and walk to Citi Field. If you love to eat food to eat Peruvian, Mexican, or Pizza you'll have plenty to choose from in walking distance from the hotel. The neighborhood is a bit dirty but where in NYC can you go where it isn't? Prices are reasonable and the free breakfast is great. Free shuttle to and from LaGuardia is another nice perk.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear copejenney, Thank you for taking the time to share your feedback with us on TripAdvisor! I am glad you enjoyed your stay with us and found our location convenient. We are very close to the US Open as well as the subway which makes everything much easier. We hope to have you back again soon!

"Clean room, breakfast not ready on time"

3
26/08/2018

My hubby and I had an early morning flight so wanted to stay near the airport. We chose this hotel because of the complimentary breakfast and price. The young lady at check in was very polite and told us breakfast would be served the next morning from 0630 to 0930. We would be taking their shuttle to the airport and it runs every hour on the hour and she told us to be there in lobby 5 minutes early. Our room was right by the front desk and breakfast area so we left our room at 0625 and checked out and told the gent at the desk that we would be taking the 0700 shuttle. We went down the staircase for breakfast and it wasn't ready. We did go ahead and get some fruit and my husband made some toast. They were just bringing out the main part of breakfast when we were leaving at 0700. We realize that “things happen” but an apology from the front desk clerk would've been nice, or any gesture that they cared about this. The shuttle ride was quick, about 10 minutes to the airport. Our room was clean. This hotel is right next to the above train. You could hear the train if really listening but it didn't bother us or keep us from sleeping. The A/C was not quite cold enough for us and the thermostat has a light coming from underneath that was either blue or green, I guess depending on whether on or off. This light was highly annoying, keeping the room from being dark and making it harder to sleep. The bed and pillows were comfortable. There is no restaurant or lounge in this hotel, they do sell snacks in the lobby, the lobby was very pretty. We went a few doors down and had supper, several eateries to choose from.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Jayjotx, Thank you for taking the time to share your feedback with us on TripAdvisor, It is very important to us, I would like to apologize for any inconveniences encountered during your stay. I can assure you this does not regularly happen at our hotel. We will address this issue as soon as possible in order to prevent it from happening again. However, I am glad you were able to take advantage of our complimentary shuttle to LaGuardia. We do hope you come back in the future and have a superior experience.

"Bed Bugs!"

1
22/08/2018

My husband and I stayed at this hotel for one night on 8-21-18, Room C17. We unfortunately did not check the room upon arrival. The following morning, we found 4 LIVE bed bugs! Two in the bed, one on the wall, and one climbing on the outside of my suitcase! I am beyond upset! It appears that the hotel knew this but failed to disclose it (not sure they're required to disclose, however)! The mattress was incased in a plastic, zipped up sheet and the TV remote was in a plastic bag/case. We spoke to the front desk but said they couldn't do anything until the manager got in later that night. Other than the bed bugs, the room was clean and the staff was friendly. I didn't eat the breakfast because I wanted out of the hotel ASAP.

New M, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear ShannonMayahi, Firstly we thank you for staying with us. I am extremely sorry you had to experience something not pleasant when you woke up the next morning. After you checked out the room was not sold for precautionary reasons. We immediately sprung into action and informed the exterminator company (A professional exterminator company that executes preventive measures bi-weekly). Their team showed up and did checked the room and submitted the report. The report did not say anything about the bed bugs. I can share the report with you if needed. Once again, I am sorry but it could have been a seasonal bug (not sure) but it was not a bed bug! The mattresses are encased in a zippered plastic/cloth to prevent any bed bugs. This is a standard preventive measure taken by many hotels since hotels host guests from the different part of the world...left alone an airport property. The remote control is also in a cloth cover to keep the remotes ' germ-free'. It is not normal for hotels but we always stay proactive and take these precautions to promote cleanliness to all of our guests. I invite you to come and stay with us on your next visit to NY. I promise you a much better experience. You can always reach me at the hotel number in case you have a question. You can also send me an email directly at [email protected] Looking forward to hosting your next stay with us.

"Pretty Decent"

4
11/08/2018

- Access to and from CitiField was a breeze. (One stop away, if you're taking 7 line.) - Room was nice and bathroom had ample space. - Lobby was spacious and had cookie jars below for guests. (Lobby looks just like the photos) - Complimentary breakfast offered a good variety. (I was satisfied.) - Shuttle van to LGA was quite convenient. (Make sure to tip the driver...I forgot) - Front desk attendants seemed bothered when asked a question. (We decided to overlook that since everything else was nice.)

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Marimou12, Thank you for taking the time to share your feedback with us on TripAdvisor! I would like to apologize about the way you felt about our staff, I can assure you they are always more than pleased to help our guests with everything. However it is a pleasure to see you have enjoyed your stay with us and everything we have to offer. We hope to have you back again soon!

"Excellent Hotel in Queens. Close to Citifields "

5
24/07/2018

Second time staying at this lovely hotel. Can't fault it at all. Rooms clean and fresh, breakfast delicious. Staff friendly. What more could you want??? Within walking distance of Citifields for Dead & Co gig x 2 June 2018 Summer Tour. Love this hotel.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Julie M, Thank you for taking your time to share your opinion with us on TripAdvisor! It is great to see you enjoy staying with us. I must say our location is great fro those visiting Citi Field because we are such a short distance away. We hope to have you back soon and offer you another great stay!

"Great Stay.... Perfect Option for NYC"

5
23/07/2018

2nd time staying at Best Western Plus (last was Mar 2016) for 4 nights with my daughter (14). The rooms are nice and a close walk to the train for easy access into NYC. The staff was very nice, accomodation, modern rooms and public areas, with a good breakfast. Took advantage of the free shuttle service to/from LGA. The shuttle driver was even nice enough to pick me up from the car rental when I returned the car PRIOR to checking into hotel. We were on a multi state trip. Our room overlooked the parking lot. Like last time I requested a room towards the back because I heard the rooms in the front were noisy due to the train. We did not experience any noise from the train. Refrigerators and safes in room. Added bonus, front desk kept our luggage so we could explore the city on our last day. We'll be back!!!!

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Orlando_Veronica, Thank you for your review on TripAdvisor! It is a pleasure to see you have enjoyed your stay at our hotel. We are glad to continue having you back always. Hope to see you soon!

"Great Staff"

5
17/07/2018

We used this hotel for a work training and the staff really went out of their way to make sure we had everything that we needed and would check in to see if there was anything they could do for us. The hotel looked newly updated and very clean.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear jml285565, Thank you for taking the time to share your opinion about our hotel on TripAdvisor! We are very pleased to see we were able to accommodate you well. We hope to have you back again soon!

"OMG"

1
14/07/2018

I should start by saying that I've never written a bad view for any where before, but this hotel was worth making an account for. It all started when we got off the highway and entered the bad lands at 11:30pm. If you are from Philly then think of it as the heart of Kensington right under the El. The area was sketchy and felt very unsafe. We arrived for a short business stay and immediately realized the hotel did not have a parking lot. They have “10 spots for 90 rooms” is what they told us. My colleague, who I was traveling with, conveniently enough has a broken foot and is on crutches. Therefore, this presented a big problem. The hotel was not at all accommodating; when we asked about handicapped accessibility, we were told to go find a spot in the neighborhood and “check the signs” referencing that our car could be towed. They added that they would call us in the middle of the night if a spot in the lot opened up and we could move the car during the night... sounds like a smart plan, right? The last thing we wanted was to be walking around this neighborhood alone at night. But there we were, two young women walking around the neighborhood, one on crutches, carrying our items and garment bags at midnight. We finally get into the hotel and we were put in a “quiet room” so I can't actually complain about the loud train every 20 minutes as many of the other reviewers have written— but considering you can still hear the train in said “quiet room”, I imagine it was pretty loud. The room was darkly light when we arrived. We learned why in the morning when the sun light exposed yellow stained sheets fully equipped with what looked like blood spots (well I thought blood spots but my colleague is insisting it was fecal matter). The bathroom was equally as dirty. The whole place just gave a nasty, dirty vibe. Oh, and the car? We had to set our alarms to move it at 6am, as per the signs that said it would be towed if parked between 6am and 7pm. So there we went again, in the heavily populated area to search for a parking spot. But don't worry, the native men were kind enough to assist us as I am sure we caught their attention from not fitting in. We eventually parked blocks away again. I don't understand what happened here as the website advertised free parking and doesn't not make it clear that that means on the local streets. I am not sure how this hotel as any good reviews. I seriously wouldn't waste your money.

"Staying before early flight"

1
14/07/2018

Not very clean . Room small for four people. Told 24 hour airport shuttle service which was not the case. High price for the what we got. Hotel under the elevated train. This was not part of what was expected especially coming off an internafional flight. Very noisy.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Barbara R, Thank you for staying with us and taking the time to review our hotel on TripAdvisor. I would like to apologize for any inconveniences you encountered during your stay. Our shuttle only runs from 5am through midnight. Our hotel is designed to block the noise from transmitting into the rooms with the double glassed windows. However, we understand some poeple are lighter sleepers than others. We would have loved for you to let the front desk know in order for them to take action in accomodating you.

"A little comfort in the city"

5
13/07/2018

This hotel is in middle of queens but I love this place everyone was so nice and sweet the manager always asks me if my family and I need anything. The breakfast lady was so sweet anything you need she made sure she got it for you, plus they had breakfast for everyone healthy and unhealthy delicious food you can choose from. Housekeeper made sure your bed was made .I love this place definitely recommend this hotel to anyone visiting new York. P.s subway station is very near and the 7 takes you to all the main attractions.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Gerline L, Thank you for taking the time to share your feedback with us on TripAdvisor! It is a pleasure to see you have enjoyed your stay with us, we hope to have you back soon!

"Real close to Citi Field"

4
11/07/2018

Nothing to boast about from the outside. Inside appears almost new and very clean. Parking is VERY limited if you drive. The hotel is a little over a block from the subway stop. Room was nicely furnished and clean. However, if you can, ask for a room that is NOT located in the front of the hotel. Those rooms are right beside the subway tracks. We were on the fourth floor and it looked like if we punched a hole in the wall, we could lay an 8' plank out and walk to the tracks. Quite Noisy! (although by the 2nd night it didn't bother us as much) Bed was very comfy. Breakfast was OK. Good selection of hot and cold food but hot food was just warm. Air conditioning was set at 67 deg and could NOT be lowered but it did a fair job at keeping the room cool for sleeping.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Steve H, Thank you for taking the time to review our hotel on TripAdvisor! Your feedback is very important to us. I am glad to see you have enjoyed staying at our hotel. Our hotel is actually fairly new as you mentioned and our staff works very hard to maintain it this way. I would like to apologize if the noise was an issue, our hotel is actually designed with double glassed windows to prevent the noise from transmitting into the rooms. However, we do hope to have you back again soon and offer you a superior stay!

"A Hotel thats serves its purpose!"

3
05/07/2018

If you are on a LaGuardia layover or want to stay close to catch a flight this facility is almost perfect. We stayed there to be close to Citi field for a Mets game. The hotel looks fairly new, its very clean and has a very friendly efficient staff. There are 2 downsides, the first being the proximity to the overhead train lines. Frequent trains do sent a rattle through the facility. They do provide ear plugs, better yet get a room on the back side. A lesser issue is the rooms are small. The typical BW Plus breakfast was well done with the common fare.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Bill V, Thank you for taking the time to share your feedback with us on TripAdvisor! It means a lot to us. It is a pleasure to see you have found our staff pleasant, our goal is to always offer the best service possible. I would like to apologize if you were unhappy during your stay due to the train. Our hotel is actually designed with double glass windows to prevent the noise from transmitting into the rooms. However we do hope you decide to stay with again in the future!

"Pleasently Surprised"

5
24/06/2018

Me and my husband was pleasantly surprise this this hotel. So originally we was looking for a hotel close to our relatives in Elmhurst and close to Queens Centre Mall/Rego Park. Most of them was quite expensive so I started looking slightly further out. Up popped the Best Western Plus La Guardia hotel it stated it was 10mins from Elmhurst and close to the subway and included breakfast. All of the statements were true. We stayed 3 nights while we was in NYC. We was able to get an Uber from Queens Centre Mall to the hotel the only cost $9. The breakfast was nice and had a variety to choose from including gluten free options. As the hotel was so close to the Subway 111 St. You would think that it would be noisy but no we didn't hear a thing. Apparently we was placed on the quiet side of the hotel which was 217. Not sure what you would hear on the other side. Our room was clean and comfortable. We would definitely stay again.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Heidi A, Thank you for staying with us, and taking the time to provide your feedback with us on TripAdvisor! It is great to see you have enjoyed your stay with us. Our location is one of the best things because it is so convenient. We are near the airport and the subway which facilitates transportation for all our guests. We hope to see you back again in the near future!

"A Very Pleasant Surprise"

5
24/06/2018

As a tour director I spend a lot of time in hotels throughout the country and this was one of the best. It is bright, modern, and clean. Yes, the neighborhood is old and run down but the many ethnic restaurants in the area is a huge plus. My room overlooked the lobby which opens to the street. I barely heard the elevated train and it never disturbed my sleep. The full breakfast is outstanding. The staff is friendly and helpful. The complimentary shuttle to the airport is another big plus. I would definitely stay here again.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear janetlee84, Thank you for staying with us and taking the time to review our hotel on TripAdvisor! I am glad to see you have enjoyed your stayw ith us and everything our hotel has to offer. We hope you decide to stay with us again!

"Great hotel and amazing location"

5
23/06/2018

I don't understand what people are talking about when they comment that this hotel is noisy! Yes it is next to the train but I never heard anything while sleeping. It was actually one of the more quiet hotels that I've stayed in while visiting New York. The neighborhood is okay but the location can't be beat. It is within walking distance of the Mets stadium and they offer a free shuttle to LaGuardia. I have zero complaints about this hotel!

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Taylor B, Thank you so much for your great feedback and taking the time to review out hotel on TripAdvisor! It is a pleasure to see you have enjoyed your stay with us. Our location is actually one of our biggest advantages due to being so close to LaGuardia Airport, CitiField and the US Open. We hope to have you back again soon!

"Nice hotel"

4
20/06/2018

Stayed for one night ....very clean ...good staff and breakfast excellent ....the only draw back is that it's in a very busy run down area ....walked a few blocks to get a restaurant because the hotel does not provide dinner ....the room was big just what you would expect from the hotel group

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Elizabeth L, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! I am glad to see you have enjoyed your stay with us and what we offer to our guests, I must say our location may appear a bit sketchy but it is because it is an old neighborhood. However, it is a very safe area filled with hard working families. We hope you decide to come back again next time your in NYC.

"No Mechanism For Handling Offensive Guests"

2
18/06/2018

Be forwarned: This hotel is noisy beyond belief, and requesting a quiet room in advance is futile. With a reservation made better than a week ahead for this past weekend's two-night stay we requested consideration for a quiet room and assumed that would be honoured. Much to our surprise when we did our 3 o'clock check-in on Friday we were assigned a second floor room (#206) at the front of the hotel. I expressed trepidation to the very polite and professional front desk clerk about noise, but he assured me that the room would be very quiet -- despite the fact that it was about ten feet to the side of and 20 feet below the elevated train track. His assurance was met with some scepticism, but we were told the hotel was full, so we just grit our teeth and hoped for the best with room 206. Guess what? The train sounds weren't that intrusive. There was some vibration when it travelled by (which it did all night long) and we could certainly hear it approach and pass, but it really wasn't bad at all. The problem with noise wasn't the train; it was the ice machine directly outside our door. That machine was in constant use all night long by the loudest and most vulgar foul-mouthed drunken guests to ever darken a hotel corridor. It turns out CitiField had some sort of Grateful Dead concert and the hotel was full of fans. Sadly some of the less desirable ones seemed to be staying on the second floor of this hotel, and they were not only Deadheads but also Iceheads. I don't know what they did with all that ice, but the constant sound of tumbling cubes falling into huge coolers went on until after 3 A.M. And please don't think for a moment these people were quiet when filling their bottomless coolers either . Oh no - they stood outside our door fighting and swearing and yelling and belching and...you get the picture. At midnight our next-door neighbors opened their door and spoke to some offenders. At 1 A.M. the people across the hall did the same. At 1:30 A.M. my wife cracked the door and told them to be be quiet, but yet the avalanche of ice tumbling into coolers continued, as did the filthy talk of these drunken concertgoers. So, at 2:55 A.M. we called the front desk, and the phone rang and rang and nobody answered. Finally the hallway quieted down around 4:15 A.M. We had to get up at 6 for our morning event, bleary-eyed, sleep-deprived and stressed. I truly believe we would have had a quieter time sitting in the lobby all night than we did lying ten feet from the unbelievable loud ice machine and twenty from the rumbling train. While I understand that a hotel cannot legislate who stays there, they can absolutely do a much better job of monitoring their guests' behaviour and noise levels. I really thought that there was going to be a brawl when at 1 A.M. our neighbor spoke to the offenders and their response was a tirade of swearing and continued noise-making. Certainly a hotel must have a patrol or at the least cameras to witness and address that sort of thing, yet nothing was done. Speaking to the front-desk personnel in the morning we were assured that for the upcoming night a sign would be put on the machine (saying what I don't know) and that attention would be given to the problem. At 10 P.M. guess what? No sign, and the "Ice Avalanche" started up again. When I went downstairs and complained to the front desk I was told someone was on to the situation. I asked for a room change and was told to check back later if the problem wasn't resolved. I just gave up at that point, as 10 P.M, was already later in my mind. I couldn't believe the resolution was to come back at midnight or beyond to then inquire about a room change.... Anyhow, the ice kept a-tumblin' and the Deadheads kept a-groovin' all night long again. Needless to say we couldn't wait to check out and get home. So, despite the fact that nice people work at this property, that it is new and satisfyingly basic, the hotel clearly is cutting corners by not having a security staff and no way of satisfactorily addressing a problem when it arises. I could handle the cost saving measures they employ such as the dim light bulbs and the tiny toiletries and even the horrid water-miser showerhead (nothing wrong with the water pressure by the way; it's the low- flow fittings that keeps from having a good shower). What I cannot accept is guest safety sacrificed, and it was. Until management can take responsibility for guest comfort and security I suggest you stay somewhere else.

"Surprise!"

5
16/06/2018

We just needed a quick stopover between flights and were not really impressed when we drove up to the hotel, located next to the Mets ballpark (Mets-Yankees game just letting out) but once inside, it was clean, modern refreshed and updated. Our beds were very comfortable. Would stay again

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Motherofbride_11, Thank you for taking the time to share your feedback with us on TripAdvisor and choosing our hotel! It is a pleasure to see that you enjoyed your stay with us. Our location is actually very convenient for those in town for the Mets or the US Open which are both walking distance away. We hope to have you back soon!

"weak shower, lack of towels"

1
11/06/2018

I've stayed at this hotel 23 nights till now. Last year, there was no big problem except housekeeping(e.g. lack of towels). But from this spring, the shower becomes so weak. That's extremely low water pressure. As far as I know, this hotel's shower has the lowest water pressure in this city. It's difficult for me to rinse my hair. Housekeeping also has some problem. Lack of towels bothers me. I think train noise is okay. They provide earplugs. I do love this property. This is a beautiful brand new hotel. I hope they improve the water pressure of the shower. If they don't improve that, I'll never stay at this hotel again. note: the safe didn't work.(room 105)

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear taipei2005, Thank you for choosing our hotel and taking the time to share your feedback on TripAdvisor! It is s a pleasure to see you have continued to come back and love our property. I would like to apologize for any inconveniences encountered during your recent stay. As you may have noticed being that you have been with us before, we can assure you this is not a common issue at our hotel. We will definitely address this issue immediately. We would love for you to continue statying with us!

"Impressed"

4
09/06/2018

I stayed at this property with my wife to take in a Baseball game, to visit the city and Sight see. I have to say we had a great time. The hotel itself was very well maintained and we were happy with our room. The staff was very friendly and helpful. There are many local restaurants to enjoy within the local vicinity. We walked a mile to visit a restaurant for dinner the evening we arrived and there were many Restaurants we passed along the way, Needless to say, you wont go hungry around the hotel vicinity. Many local stores also. I felt safe around the hotel. The train is one block away.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Rafael T, Thank you for staying with us and sharing your feedback with us on TripAdvisor! It is great to see you have enjoyed your stay with us, and our staff was able to accommodate you well. Our location offers many advantages as you mentoned everything is walking distance which makes it musch easier to get around including restaurants and Citi Field. We hope to have you back again in the future and offer you another great stay!

"Comfortable stay"

5
04/06/2018

We had a very good stay at this hotel. Very smooth check in and friendly staff. Mr. Anup Chauhan the Manager was very helpful with any questions and requests. They have free shuttle from LaGuardia. The hotel is 2 min walk from 111st Street subway station on line 7 which takes you to Grand Central Station in 25 min. Our room was on the opposite side of the metro line and there was no train noise in our room. The room was comfortable and the breakfast was good enough. If looking to attend the US Open this hotel is only 10-15 min walk.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Mukul_2u_11, Thank you for sharing your feedback with us on TripAdvisor! It is a pleasure to see you have enjoyed your stay with us, our staff's main purpose is to offer the best service possible to all our guests. We are glad to see you have taken advantage of our location, including getting on the subway which facilitates transporation for all our guests. Also, the US Open is a few minutes walk away which is a great convenience for those attending. We hope to have yo back again soon!

"Very Good Hotel But !!!!!!"

3
04/06/2018

As far as the facilities contained within the Hotel are concerned I could not fault the service,room, breakfast etc. However there are two areas which should be brought to the attention of people considering booking this hotel. 1. As has previously been mentioned by other contributors the noise from the overhead railway line above the road at the front of the building is very intrusive. 2. It is perhaps worthy of mention that the airport shuttle service only applies to La Guardia airport.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear calspickman, Thank you for staying with us and taking the time to share your feedback with us on TripAdvisor. It is very important to us, I would like to apologize if you were unhappy during your stay. Our hotel is designed to prevent the noise from the subway into the rooms, however we understand some guests are lighter sleepers than others. We would have loved for you to inform the front desk in order for them to accommodate you in a quieter room. We hope we have the opportunity to have you back again and offer you a superior stay!

"Fairly priced and clean hotel in Queens"

4
31/05/2018

If you are looking for a fairly priced hotel in the outskirts of Manhattan NY, I recommend this hotel. I stayed there for about a week with my family and found it to be a decent place to stay. It's located just a short walk from the train station, taxi services are easily available and they provide shuttle services to La Guardia Airport. The hotel also provides "free" breakfast. Rooms are a bit squeezed , but quite clean and well maintained. The staff is extremely friendly and helpful.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Samsonr581, Thank you for staying with us and taking the time to share your feedback with us on TripAdvisor! I am glad to see you enjoyed your stay with us, our staff always tries to provide the best service to all our guests. Another great convenience is the subway as you mentioned which is a very short walk away. It facilitates transportation for those wanting to get into the city quickly for a very economic fare. We hope you decide to visit us again soon and enjoy another great stay!

"Nice hotel in the outer boroughs of NYC"

4
29/05/2018

Stayed here for 3 nights while I was seeing a concert at Madison Square Garden. I felt safe commuting to and from Manhattan via the subway which is right outside. Didn't want to pay the larger priced hotels in Manhattan just for me, so this was good choice. The rooms look very new, get a free breakfast and the subway just outside takes you directly into Times Square and beyond which is great. Takes about 30 min but very frequent. Also 2 stops down the other way , past the Mets stadium is a small mall with a Target and other shops/restaurants, Visited the Queens musuem which is about 15-20 min walk as I wanted to see the Panorama view of NYC, which is worth a visit if you time. Also the giant globe from the Worlds fair is in flushing meadows. Room was very quiet dispite iy being next to a subway track. Not much of a view from my room (into people's gardens?!) but didnt come to stay in my room all the time. Was able to leave my luggage behind the front desk on check out so that was handy.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear CarsonMac, Thank you for taking the time to share your feedback about our hotel on TripAdvisor! It is great to see you have taken advantage of our convenient location. This is a very safe neighborhood and it is never an issue to travel late in the subway. As well, as the near by attractions as you mentioned, CIti Field and the Queens Museum which are walking distance. I am glad we were able to accommodate you well, we hope to have you back again in the near future!

"Clean comfortable hotel"

5
26/05/2018

We stayed here for a week and very much enjoyed it. The complementary breakfast each morning was a great way to start our days. (One note is they could use a little extra staff to be cleaning tables between guests as the person running the breakfasts was very busy and tables were often uncleaned) Our room was nicely straightened every day and had a nice bed and TV. We requested a room at the back of the building and although we could hear the train out front it was just a dull rumble that didn't disturb our sleep at all. It is a little far out so did add around 30-40 minutes to get into Manhattan each day but with no kids this didn't bother us much.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear FalconsRex, Thank you for choosing our hotel and taking the time to share your opinion on TripAdvisor! It is a pleasure for us to see you have enjoyed your stay with us. Your feedback is very important and we appreciate it very much. I must say our location is very convenient for those travelling into Manhattan since the subway is about a two minute walk away. It helps our guest enjoy a smooth ride into the city without having to experience NYC's heavy traffic. We hope to have you back again and offer you another great stay!

"Pleasant Stay"

4
15/05/2018

On arrival from the airport we were greeted friendly and the check-in was quick and fast. The train is next to the hotel and was of a concern of us. We could here the train through the night. The room is clean and tidy with all amenities was in place. The coffee was a pleasant surprise. Breakfast was good and transfer back to airport smooth. This is not a tourist hotel. We can recommend this hotel for a one night stop over.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear laurette042, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! I apologize if you were disturbed by the train noise, our building is designed to prevent the noise from transmitting into the rooms with doubled glass windows. However, we do understand some people are lighter sleepers than others which is why we would have loved for you to inform the front desk in order for them to switch you into a quiet room. Your feedback is very important to us, we hope to have you back again next time your in NYC.

"Very basic. Not suitable for tourists "

3
09/05/2018

Can work as a one night stop over. All basic amenities are good. Like bed, bath, breakfast. Not a tourist hotel. We landed parvat night & stayed overnight before heading into New York. If you're looking for a touristic experience this is not the place for you.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Rajesh N, Thank you for staying with us and taking the time to review our hotel on TripAdvisor! I am glad we were able to accommodate you well and offer you just what you needed. We hope to have you back again in the future.

"Don't let location near train stop you - GREAT place to stay."

5
02/05/2018

When we arrived and saw the train above the street, we thought it would be too loud and prevent us from sleeping. Turns out that is was wonderful and we could not hear the subway train unless we were listening for it. We were in room 211 and found it quiet, clean, comfortable, large, water stayed hot forever in the shower, nice mini refrigerator, microwave, Wonderful Coffee that was easy to make, extra pillows, working internet, comfortable desk and chair, soap and bathroom products very nice and working climate control. The staff went out of their way to accommodate us being a disabled couple with a Medical Alert Service Dog traveling post-cruise extending our vacation by one night only to see New York. The told us if there was anything we needed that was not in our room to call the front desk and they would do what they could to help us. The allowed us to stow our bags prior to check in. The elevators worked quickly and smoothly. All lights were working inside and out.Very clean everywhere and pleasant and modern inside. Courtesy transportation to the airport was smooth and enjoyable. Entry to NY subway (above street) was less than a block away yet you did not hear the trains in the room. Even traveling with a Medical Alert Service Dog the experience was a 10 - just wished they had a relief area where I did not have to walk so far for the MASD to potty.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear bobbigmeredith, Thank you for taking the time to review our hotel on TripAdvisor! It is a pleasure to see that you have enjoyed your stay with us and our staff was able to accommodate you well. Our goal is to offer the best service to our guest always. We hope to have you back again and offere you another great stay!

"Excellent location, price, and service! Close to Citi Field."

4
19/04/2018

Although train is next to hotel, roar is very muffled and didn't interrupt my sleep. Nevertheless, I asked for a rear room. Easy walk to Citi Field. Also, one of the best bars for Mets fans.. The Pine in the Holiday Inn.... is about a three minute walk away.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Sandylaneguy, Thank you for taking the time to review our hotel on TripAdvisor! It is a pleasure to see you have enjoyed your stay with us, your feedback means a lot to us! I am glad you took advantage of our location, as you mentioned Citi Field is very close by making it super convenient for all our fans to attend the baseball games. We hope to have you back soon and offer you another great stay!

"My second visit in less than 6 months"

3
26/03/2018

I promised to go back so here i am.....One thing you cannot take away from the hotel - verry clean modern rooms. One of the best TV i have ever seen. One train ride away from Midtown, free shuttle to and fro LaGuardia; however i travelled theough JFK so that didnt serve me. I stayed 9 nights at the hotel and they still charged me $30 for late checkout by 3pm. Not necessarily their fault but if i have a customer stay with me for 12 nights in the last 6 months alone i should be willing to bend the rules for them a bit.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear honeymix22, Thank you for once again choosing our hotel, your business means a lot to us! We appreciate you taking your time to review us on TripAdvisor. It is a pleasure to see you enjoy staying with us. I do want to apologize if you were unhappy, unfortunately our regular check out time is 11am. We alwas try to accommodate our guest as best as possible. Hopefully next time you are in town you decide to stay with us again and enjoy another great stay!

"adequate"

3
24/03/2018

fair, room for improvement. breakfast hours need to be expanded and water pressure in shower should be checked when rooms are cleaned to ensure there are no surprises for weary travelers. this would have prevented us from having to repack our clothes, get dressed again and have more sleep

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear candckelly2018, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! Your feedback is very important to us. I would like to apologize for any inconveniences encountered during your stay, I can assure you this does not regularly occur at our hotel, we always have someone on duty to take care of anything that may go wrong in order to make all our stays as pleasant as possible. However, I am glad to see our staff was able to accommodate you and find a solution, we do hope to have you back and offer you a superior stay!

"Stay for an early flight the next morning"

3
17/03/2018

We booked this hotel so as to be close to LaGuardia as we had to be at the airport at 5:30AM the next morning.This hotel is good if you set your expectations accordingly. The hotel does not have much curb appeal and is located with an elevated train track and the neighborhood around it looks a little rundown/sketchy at first sight. We reluctantly went inside and the hotel inside is beautiful! We were able to hear the trains all night and they did shake the hotel. They did provide free ear plugs in the room, but we got used to the noise. The bathroom in the room was modern and the front desk provided us menus so that we could order food in. There is a free breakfast, but we left too early to enjoy it. The room was comfortable and the staff was all helpful. Our shuttle driver in the morning dropped us off right at our gate. The hotel was convenient and comfortable it you are able to get past the train noise and not judge a book by it's cover.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Jennifer S, Thank you for taking the time to review out hotel on TripAdvisor! I am glad to see you enjoyed your stay at our hotel and that our staff was able to accommodate your well. The neighborhood may appear a little sketchy but I can guarantee you it s a very safe area filed with hard working families. Hopefully we see you again soon and you can get the chance to enjoy the rest of our amenities which you did not this time around!

"Good price"

4
16/03/2018

Overall my stayed was ok,, lil bit disturbed because of the noise of the train ,, and also the fact of the parking spaces are limited.. but other than that clean room staff great and breakfast good too..

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear valued guest, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! Your feedback is important to us, I would like to apologize if the train noise was an issue, our hotel is actually designed with double glassed windows in order to prevent the noise from disturbing our guests. However, we do understand some people are lighter sleepers than others, we would have loved for your to inform the front desk in order to switch you into a quiet room. I am glad to see you did enjoy everything else during your stay. We hope to have you back soon and offer you a superior stay!

"Great experience!!"

5
10/03/2018

Very easy, fast and friendly check-in and check-out. Great places to eat nearby. Convenient airport shuttle service. Nice hot breakfast with several items to choose from. Friendly and helpful staff. Modern, nice and clean room and hotel.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Alex M, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! It is a pleasure to see you have enjoyed your stay with us. Our goal is to offer our best to all our guests, including our shuttle that runs from 5am through midnight. We hope to see you back again soon!

"Great place to stay!"

5
02/02/2018

We stayed for one week at this hotel and will definitely stay again. The GM, Anup Chauhan was always visible and available. The staff was very pleasant and accommodating. The front desk staff always greeted us when we were coming and going. They gave us great recommendations for restaurants,etc., as we were unfamiliar with the area. Freshly baked cookies were available every evening in the lobby! The rooms were spotless, smelled good, and were cleaned everyday. The free breakfast offered a great variety of foods which tasted good and fresh. Hot coffee available 24 hours per day. Our stay, unfortunately, was for a sad, family situation, but general manager and hotel staff went out of their way to make our stay as comfortable as possible.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear LouAnn D, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! It is such a pleasure to see you enjoyed your stay with us and that our staff was able to accommodate you well. I will definitely pass along your feedback for it to serve as motivation to continue offering the best service possible to all our guests. We hope to have you back again soon and offer you another great stay!

"Nice Hotel, Sketchy Neighborhood "

3
30/01/2018

This hotel is as nice as the pictures in the website. It's just minutes from the airport and very clean inside. Free WiFi and good breakfast. However, it's located just beneath train tracks. You don't hear it much when inside though. The neighborhood isn't so pretty but I don't know whether or not it's safe. I didn't venture out as I was there just 1 night. There is no restaurant on site but plenty of restaurants deliver. There is also very limited parking on site (maybe 10-12 spots) so be advised if driving.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Katherine W, We appreciate you taking the time to review our hotel on TripAdvisor! I am glad you liked our hotel. I apologize if you felt a bit skeptical about the neighborhood, I can assure you it is very safe. Even though, we have a train near by our hotel is designed to prevent the noise from transmitting into the rooms with double glassed windows. We hope we have an opportunity in the future to offer your a superior stay!

"Budget Hotel Gets it Right"

5
28/01/2018

I wasn't expecting much from this hotel. Many hotels in the neighborhood have a poor reputation. This hotel surprised. Public areas and room were clean and well appointed. They served a good breakfast with real brand name greek yogurts. The dining area was spot on. Couldn't find anything to complain about. Hotel is close to Citifields and the entrance to the #7 train is 2 blocks away. Though the #7 train was directly outside my window I could not hear it or feel the vibration of passing trains. There are a few Latin and Chinese restaurants nearby and a supermarket is a 5-minute walk away. No entertainment nearby so bring a tablet. The hotel has a fast and stable wifi.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Charles M, Thank you for taking the time to review our hotel on TripAdvisor! I am glad to see our hotel has exceeded your expectations. Our hotel is very convenient for those traveling, we are very close to the airport as well as to the subway which makes it so much easier for our guest to travel around. As you mentioned the neighborhodd has great dining just a few minutes walk away which is also very convenient for those who have never been to NYC. We hope to have you back soon and offer you another great stay!

"Nice Hotel"

4
27/01/2018

Hotel was great for the value. Had a few hiccups but nothing too serious. Room was clean and the staff (minus the van driver) was pretty great. The room didn't warm up until the end of my stay it wasn't that big of a deal just double the blankets up. Great location and close to the train.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear jmclin007, Thank you for taking the time to review our hotel on TripAdvisor! I am sorry for any inconveniences encountered during your stay. However, I am glad you did enjoy your stay with us and that our staff was able to accommodate you well. We hope to have the opportunity to have you back again the future and offer you a superior stay!

"Mini vacation "

5
26/01/2018

Don't think twice about it, trust me when I tell you book your stay here. Everything about this hotel was awesome from the subway being seconds away, parking wasn't a problem for me to park my car. They were very helpful with me in every way from directions to even the free breakfast. Hands down I will be staying here again when I visit New York again.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Ruby H, Thank you for taking the time to review our hotel on TripAdvisor! I am pleased to see you have enjoyed your stay with us! One of the biggest adavnatges for us is our location, the subway being about a two minute walk away makes transporation very easy for our guests. Thank you for choosing our hotel, we hope to have you back soon!

"Great experience!"

5
09/01/2018

Booked 3 nights on Booking.com and I was so happy with my stay right from check in. Eugene was at the front desk and checked me in quickly but also gave me enough information that I was like ok wow sounds like I'll be nice and comfy here and I was! Checked out and my flight was cancelled and I had to call and try to get another room and luckily for me Eugene was working again. I told him what happened he booked me another room and has the shuttle come and get me. The hotel is very clean, breakfast was great, tv good, wifi was reliable, shuttle is awesome. I have not a single complaint and a very a special thank you to Eugene for being so helpful. It's that type of customer service that keeps people wanting to come back. I would highly recommend this hotel. ????

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Lola P, Thank you for taking the time to review our hotel on TripAdvisor! It is a pleasure to see you have enjoyed your stay with us and that our staff has accommodated you well. our priority is to offer our best service possible and accommodate all your needs. I will definitely be passing on your feedback to Eugene, for it to serve as motivation to continue offering his best. We hope to see you back again in the future!

"Great choice near La Guardia "

5
06/01/2018

We were stranded at JFK and decided to switch airports to try to get home. This Best Western came up on Trip Advisor. We thank all the previous reviewers. So many of them were clear on expectations. The hotel is new and clean with uniformly nice staff. They were swamped with stranded travelers and tried to help everyone. We were lucky because we got to claim our luggage. There were whole families stranded for 3 days with no luggage. There is a very nice laundromat about 100 feet from the hotel. We asked for a back room because of the train noise and that was fine. There are local restaurants on the same block. It is a neighborhood that is unusual for us suburbanites, but thanks to previous reviews we were not concerned when we drove up. And, we were so comforted by the lovely interior and cookies after traveling for 24 hours. The one caution I have is that we could hear the family in the adjacent room. We have not experienced that in any of the many other Best Westerns we have stayed at. If I were in the same situation again, I would not let this problem be a deal breaker. Everything else was just fine. Our kudos to a kind, pleasant and hard working staff.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Francine C, Thank you for choosing our hotel and taking the time to review it on TripAdvisor! Your feedback is very important to us. It is great to see you have enjoed your stay with us and were able to reach yout expectations. Our goal is to make all our guests happy and accommodate all their needs. We hope we have you back again soon on your next trip to NYC!

"Great Value Great Location Hotel"

5
04/01/2018

Very pleased with stay. Very convenient location with nearby access to the MTA 7 train that goes into Manhattan. Very nice and prompt airport shuttle. Very courteous and helpful hotel staff. Not in the "best" part of town but felt safe walking to and from the 7 train. Great restaurant recommendation that was reasonable and nearby. Would definitely stay here again.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear kennethmM7245BP, Thank you for taking the time to review our hotel on TripAdvisor! It is a pleasure to see you have enjoyed your stay with us and our staff were able to accommodate you well. I agree our location ia very convenient, one of the main reasons is the 7 train beng near by which definitelty facilitates transporattion for all our guests. This neighborhood may appear to be unsafe but it is very safe, it is just a bit worn out but it is filled with hard working families. I am glad you plan on coming back in the future, we hope to see you soon!

"Great price hotel"

4
29/12/2017

Near an L train track. Barely heard it. Room was very nice. King bed VERY comfortable. Van to LGA does not start till 5AM. Had to take a cab from airport cause front desk said van would take 1.5 hours.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear H79721IKchristopherC, Thank you for choosing our hote, and taking the time to review our us on TripAdvisor! It is a pleasure to see you enjoyed your room. I apologize for the inconvenience during your stay, our shuttle runs on on call from the hotel to the airport and it normally takes less than 15 minutes. Apparently due to the holiday season there was heavy traffic. We hope we will have you back in the future and offer you a superior stay!

"Don't Judge a Book by it's Cover ??"

5
29/12/2017

Wonderful staff and clean and comfy hotel! We planned a NJ and New York family trip for Christmas Break. We had reservations on Time Square, but came into NYC a day early, as my son was flying out of La Guardia the next day, so we booked 2 rooms here-they offer free shuttle service to La Guardia. LOCATION: The location is not the beauty you'd except it to be from the outside, as it's an old neighborhood. BUT, don't let that fool you. It's a great spot! The hotel is nestled near the subway, which was great for us! We walked a couple of blocks passed several old mom and pops stores and family homes, nestled under the tracks, to the subway stop. After a 45 min ride we were in Time square! PARKING: The hotel's only con is it's parking. So if you're bringing your rental that might be a little issue. The is a small amount of parking in the back and crowded parking along the street. However, their shuttle driver was our saving grace! He helped us secure a front parking spot, by parking his van in an open spot that opened, as we circled around to park. He was so sweet and polite :) FRONT DESK: We arrived in the a.m., prior to check in, and they accommodate us with one room early, so we could store our luggage. They also welcomed us to join in on their amazing continental breakfast. It was tasty! ROOMS: The rooms are modern, clean, spacious, and beds are comfy. Our rooms faced the subway tracks, but the noise was dull and didn't bother our sleep at all. MANAGEMENT: As we waited for a room to be cleaned, the manager noticed us waiting with our luggage and ask the front desk to look for an open room for us to check- in early. However, she was already on top of that :) KUDDOS to management for a watchful eye. OVERALL: I give it a ????????!

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Roxanne D, Thank you for taking the time to review our hotel on TripAdvisor! Your feeback is very important. I am glad you enjoyed your stay with us and to see our staff was able to accommodate you well. Our location is actually one of our biggest advantages, you are right it may not be beautiful, but we are very close to LGA and the subway which makes transportation so much easier for all our guests. It is actually a multi-cultural neighborhood filled with hard working families. We hope to be able to have you back again in the future and offer you another great stay!

"Delightful surprise after a long day"

5
26/12/2017

Our flight back home was cancelled and we needed a place to stay overnight, close to the airport. We booked this hotel with no knowledge of what awaited. The hotel is bright, clean, modern and the personnel friendly, knowledgeable and accommodating. Warm cookies were available in the lobby, along with a fresh container of ice-cold lemon water. The hotel clerk was efficient and very helpful. In no-time we were in our room. It was large, with a nice king-size bed, flat screen TV and oversized bathroom. The hotel shuttle ferried us to the restaurant the hotel recommended. Once we were ready, we contacted the hotel to bring us back. The shuttle returned to the restaurant before we even got outside. A fantastic free, and full, breakfast was offered the next morning. The shuttle drove us to the airport, without delay and before we knew it, we were on our flight and headed home. Should we ever find a need to be in this area again, we won't hesitate to book this hotel again. A true gem.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Eller0912, Thank you for taking the time to review our hotel on TripAdvisor! Your feedback is very important to us. I am very glad to see you have enjoyed your stay with us and our staff accommodated you well. Our main goal is to make all of our guests feel welcomed and accommodate all their needs, as you mentioned you enjoyed all our amenities offered including our free airport shuttle and complimentary breakfast. It would be a pleasure to have you stay with us again in the future!

"Very noisy"

2
23/12/2017

I stayed there when my flight was cancelled. It's close to the airport and the price was ok. But the room was very noisy. It's close to the train station so you could hear the train. Also you could hear the noise in the lobby.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Yayeboye, Thank you for taking the time to review our hotel on TripAdvisor! I apologize if the noise was an issue during your stay. Our hotel is actually designed to prevent the noise from transmitting into the rooms with double glassed windows. However, I wish you would have informed the front desk in order for them to switch your room. We would love to have an opportunity to offer you a superior stay in the future.

"I got bit by bugs and they did nothing"

1
22/12/2017

They didn't even care we got bit up by bugs so they didn't change our room or even change our sheets and no reimbursement for having to go to the emergency room because of the bites! I will never recommend this disgusting hotel to anyone!

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear ebonim592, Thank you for taking the time to review our hotel on TripAdvisor! I apologize for the inconvenience during your stay, I can assure you this does not regularly happen at our hotel. We have not had any issues with your room which is why we believe you must have had an allergic reaction. If the issue would have been brought up to the front desk , they would have definitely switched your room. I am sorry you feel this way about our hotel, our guests are always our main priority and assuring they are well accommodated. We would love to have the chance to offer you a great stay in the future if you are back in the neighborhood.

"Great Stay"

5
21/12/2017

Stayed with family to do some Chinese grocery shopping prior to Christmas and New Year. Had also some business in Manhattan to do. Was so happy about free parking right behind the hotel. Really nice breakfast area, newly updated hotel. Strong water stream in shower. Only wish: if the hotel shuttle to LGA would drop off hotel guests within 2-3 miles radius.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear hannac509, Thank you for taking the time to review our hotel on TripAdvisor! Your feedback is very important to us. It is a pleasure to see that you have enjoyed your stay with us. Unfortunately our shuttle runs on a tight schedule to the airport which is why they are not able to go anywhere else. We do hope to have you back again soon!

"My experience"

5
20/12/2017

Nice room , excellent hotel! Will come back , but I did wish there was more space in the parking lot , but overall it's a excellent hotel would recommend it to anyone who's gonna stay in queens New York

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear T8383OCstephaniej, Thank you for taking the time to review our hotel on TripAdvisor! Your feedback is very important to us, it is a pleasure to see you have enjoyed your stay and plan to come visit us again. We are working on getting more parking spaces for our guests in order to accommodate them better. We hope to see back again soon!

"Awesome stay"

5
16/12/2017

comfy, easy to get to NY city on train 7, i was comfortable there everything was clean and in order. shuttle bus real convenient to airport good breakfast in the AM i recommend this place to any new person going to NY i had good service given to me by excellent staff member at night

Best W, Owner at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear 125rubend, Thank you for taking the time to review our hotel on TripAdvisor! It is a pleasure to know that you enjoyed your stay with us. Our goal is to offer the best to our guests and accommodate all their needs. We hope to be able to continue having you at out hotel, your business is appreciated!

"Will stay here again."

4
16/12/2017

At arrival to airport, calling for the shuttle was easy and fast, the driver gor there quickly and was courteous and friendly. Check in was easy, and I got into my room early. The room was comfortable and clean with plenty of space. The only complaint is the desk chair was broken and there were no towel bars in the bathroom.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear John W, Thank you for taking the time to review our hotel on TripAdvisor! I am glad you enjoyed your stay and our staff was able to accommodate your needs. However, I would liek to apologize about the inconvenience you encountered in the room, I would have loved for you to inform the front desk in order for them to have resolved the issue as soon as possible. It would be a pleasure to have you back and offer you a superior stay!

"Beautiful Place to stay"

5
15/12/2017

This hotel is awesome very nice and clean. Always stay here when visiting it's is the true heart of New York safe and friendly area. Don't pass thiis gem. The area has everything you need. Transportation food really great place.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear DrcChenNYC, Thank you for choosing our hotel and taking the time to review it on TripAdvisor! I definitely agree we are a hidden gem! One of biggest advantages is our location, not onlyare we close to the airport and are able to facilitate transportation for our guest with out shuttle service, but we are also very close to the subway. It runs 24 hours a day for a low fare and get you anywhere at a fast paste. We would love to continue having you at our hotel and always offering you the best we can!

"Wow what a deal"

5
14/12/2017

Can't beat this hotel or deal in Queen's, NY - not to be missed. The staff go over and above to make your stay enjoyable, from free airport shuttle driver, to front desk staff and to breakfast organizer!

"Perfect for budget conscious tourists"

5
13/12/2017

This hotel was super clean and the bed was incredibly comfortable. We were tourists to NYC and it was a perfect location for us to get on Subway 7 to get into the city. The stop was just one block from the hotel!

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Jessa T, Thank you for choosing our hotel and taking the time to review it on TripAdvisor! We appreciate your business. I am glad to see you have njoyed your stay with us. This is definitely a great location for those traveling. Not only because we are so close to the airport but because we are near the subway which can take our guest practically anywhere at anytime, at a very low price. We hope to have the pleasure of hosting your future stay in town!

"Staff was great"

5
13/12/2017

Eugene was exceptional and went out of his way to show us good places around New York. He showed us different restaurants to eat and enjoy. He showed us places to go and enjoy music. He described the atmospheres of each borough and educated us on the history. Amazing guy!

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear 953desireed, Thank you for taking the time to review our hotel on TripAdvisor! I am glad our staff was able to help you enjoy your stay with us. Your feedback is very important to us, I will make sure to pass it along to our staff for it to serve as motivation to continue doing a great job offering the best service possible. We hope to have you back in the future!

"A great stay at the Best Western"

5
13/12/2017

Great location for the price, excellent amenities and very nice and helpful staff! We stayed here instead of staying with nearby family and are so happy that we did! We will definitely be back for another stay in the near future!

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear 886howardc, Thank you for taking the time to review our hotel on TripAdvisor! It is a pleasure to know you have enjoyed your stay with us, and that our staff has accommodated you well. We hope to have you back soon and offer you another great stay!

"close to the city"

4
10/12/2017

This hotel is close to the city. They have shuttle service to and from the airport that is very convenient. The subway is less than a block away from the hotel and will take you into the city within 20 minute. Hotel staff are friendly and helpful. They have free breakfast which has a large variety. Rooms are large and comfortable and updated.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Cheryl B, Thank you for taking the time to review our hotel on TripAdvisor, your business is appreciated. I am happy to see you have enjoyed your stay with us and our staff was able to accommodate you well. Our property is very convenient for those traveling, especially because of our shuttle and the subway being so close to the hotel. This makes it easy for our guests to get around quickly and at a low price. We hope to have the honor to have you stay at our hotel again in the future!

"Nice place but noisy"

3
06/12/2017

The room I stayed in was nice with a large TV. The proximity to the subway station was handy for getting around. The only real problem was the noise from the train track beside which was quite loud in the room and runs overnight. Recommend bringing air plugs.

"Small But Unique on it Own"

4
24/11/2017

Very nicely designed and comfortable hotel. It is definitely a good accommodation for travelers to get their rest and keep moving. I was there for a moment and needed some rest to keep traveling. Management should know that the outsourced laundry should not be sitting in the vestibule as guest are arriving late night

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear collinsc695, Thank you for taking the time to review your stay at our hotel on TripAdvisor! I am glad you enjoyed your stay with us and were accommodated well. We hope to have the opportunity to host your next stay.

"The best"

5
23/11/2017

Its was a great stay will deff recommend to everyone. Breakfast, Rooms, Lobby all the staff very friendly and helpful. There is different restaurants 3 minutes away from the hotel, the train station as well is very convenient.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Linda G, Thank you for taking the time to review our hotel on TripAdvisor! I am glad to see you have enjoyed your stay with us, I agree one of the biggest advantages of staying with us is our convenient location. The subway is a short walk away and there are plenty of great restaurants walking distance. I hope we have the pleasure of hosting your next stay in town!

"Excellent"

5
20/11/2017

Overall, all-around fantastic! I would highly recommend this hotel to anyone who will be visiting this area of New York. The location is great, the property, the staff...everything about this particular BW Plus is superb.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear James Clifton W, Thank you for taking the time to review our hotel on TripAdvisor! It is a pleasure to see you have enjoyed your stay with us. I agree, our location is great not only because the airport is so close by, but because we have the subway just a few minutes away which will take you practically anywhere. I am glad our staff offered you an enjoyable stay, we hope to have the opportunity to host your future stays!

"Excelente opción"

4
19/11/2017

We stayed a group of 21 people, when we arrived in the morning Kathy and the housekeeper were really friendly and helpful, even though it was early they arranged a room where we could put our luggage . I would defenitively come back here, besides is two blocs away from subway

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Alejandra C, Thank your for choosing our hotel and taking the time to review us on TripAdvisor! I am glad we were able to accommodate you well and offered you a pleasant stay. We always try our best to offer the best service possible to our guests. We hope to have you back in the future and offer you a superior stay!

"You get what you pay for"

1
18/11/2017

Loud elevated anyway train in the front, loud noises in rear parking lot, noise from open breakfast area carries throughout hotel - don't expect to sleep much. They also charge an additional $50 deposit at check-in, refunded back to your card in a week. Don't plan on using that additional $50 for anything else. Staff was curt and defensive when I argued the additional $50 charge. Once you're in the lobby they know you have little to no other options.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Bigkris34, Thank you for taking the time to review us on TripAdvisor! Your feedback is very important to us. I apologize for the inconvenience you encountered during your stay. Our hotel has double glassed windows which prevent the noise from transmitting into the rooms. Unfortunately, just like most hotels we are required to do an incidental hold upon check-in. All our guests are advised before placing the hold, which normally takes three to five business days to return.

"Clean, modern room"

4
18/11/2017

This hotel is very convenient to La Guardia airport and not far from JFK. It's one block from a subway stop into Manhattan. There is a zoo nearby, but I did not visit it. It looks like one of the sports stadiums is nearby, but it was 3:00 am when we pulled in so it was kind of a blur driving around. One warning--- We had a room facing the rear of the property, but If your room faces the street, there is an elevated subway track that is part of your view. On the weekends there were not a lot of trains running, but I don't know how it is Mon. - Fri.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Bee9876, Thank you for taking the time to review our hotel on TripAdvisor. Our location is very convenient especially because of the subway being a walking distance away, and our shuttle to LGA. Citi Field is about a seven minute walk away for baseball fans. Our hotel is actually designed to block out the noise with our double sided glass windows. However I wish you would have brought it to the front desk's attention and they would have loved to make it better. I hope we have the pleasure of having you back again in the future!

"Great Stay!!"

4
10/11/2017

Nice hotel. Clean rooms, comfortable beds. Didn't have breakfast but they did pack us each a little bag with a fruit, cookies and a breakfast bar. There is a good Mexican restaurant at the end of the street on the same side. They provide transportation to the airport.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Phoebe R, Thank you for taking the time to review our hotel on TripAdvisor! I am glad you liked our hotel, and that you were accommodated well. We do offer grab and go bags for those travelling early and are not able to enjoy our breakfast. Our location is very convenient, including being so close to LaGuardia airport and having so much to offer to our guests. There is many restaurants walking distance which serve great food. It would be a pleasure to have you back in the future!

"Great Stay"

5
10/11/2017

My friend and I were traveling from VA and arrived early. The staff held our bags, and offered us breakfast while locating a room for early check in. Shortly after we went to our room, which was really nice. When I read the reviews it constantly spoke of the noise from the train, however it was fine and did not interrupt our sleep. I would definitely stay here again.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Keishaw399, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! It is great to see our staff was able to accommodate you well, that is our main goal. Your feedback is very important to us, I will make sure to pass it along in order for them to continue giving their best always. We hope to have you again in the future, and offer you another great stay!

"Very convinient location to lga, gfk, manhattan. Exellent breakfast, verg good houskeeping."

5
10/11/2017

Very convinient location to lga, gfk, manhattan. Exellent breakfast, verg good houskeeping.only one thing was not perfect is metro train running right next to your window, but after busy day you wont hear it as much

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear alena_kruglova, Thank you for taking the time to review our hotel on TripAdvisor! I am happy to see you have enjoyed your stay with us including our complimentary breakfast. Our hotel actually has double sided windows to prevent the noise from transmitting into the rooms, but am glad it was not an inconvenience for you. We hope to have you at our hotel again in the future!

"Surprisingly nice!"

5
10/11/2017

This hotel was really great, they polite front desk employees, newer, clean rooms, free breakfast... even a to go bag if you leave earlier than breakfast times... and a nice modern decor. I'd stay here again, great price point and free shuttle to and from LaGuardia Airport!

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear BriBmml, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! It is a pleasure to see you had a great stay at our hotel, and we were able to accomodate you well. We hope to host your future stay in NY.

"Great Hotel For A Quick Stay"

4
09/11/2017

My family and I stayed here after a long flight back from overseas. We wanted somewhere close to LGA and somewhere that provided an airport shuttle. This hotel offered both. We arrived in the early evening and from the moment we stepped through the door the man at the desk was so accommodating. He got us checked into our two rooms super fast. He must have been able to tell we where a little worn out because he offered us free water. He also gave us recommendation for food delivery. I can't remember the name of the pizza place we ordered from but it was so good. He also let us know that the shuttle starts running at 5 am. There is a free breakfast that started after we would be leaving but he stated they offer a to go bag if we just ask. Super nice guy! The rooms were spacious and the bed was very comfortable. The decor of the entire hotel was beautiful and very clean. There was the sound of the subway all night but you get use to it. It's New York, what can one expect. We got up very early to catch the 5 am shuttle. There was a new man working the desk and he was equally accommodating. He gave us a bag filled with snacks and water. The shuttle was ready right at 5 am. The shuttle driver got all 6 of us loaded up as well as another man who was taking it that morning. The drive took only about 10 minutes. I would imagine the drive would be just a little longer if it was later in the day. The driver was very nice, got us right up to our airline, and helped us unload our bags. I would definitely stay here again if I am ever in the area. It is a hidden gem.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear luvmylilangels, Thank you for taking the time to review our hotel on TripAdvisor! Your feed back is very important to us. I am glad to see our staff was able to accommodate you well throughout your whole stay. Our main goal is to offer our guests the best servce possible. We hope to have the pleasure of offering you another great stay in the future!

"Last two nights in the big city"

4
02/11/2017

This hotel served us for a couple of nights at the end of a week long vacation. The train ride into the city is 45 minutes or so on the express subway. The hotel was very clean. The front desk staff was nothing but helpful. I was recovering from a knee scope and needed bags for ice and they were very helpful each time I asked. The breakfast staff was a little put out when we went down 30 minutes before it was over and wanted some eggs. My partner does not eat pork and she told him a couple of time that they had bacon. Then told him that they do not put anything else out 30 minutes before it was over. It was really a deal but he is a super sweet man and held his temper. The shuttle to the airport was super helpful and the operator was super nice as well. The house keeping staff always spoke to us in passing in the halls as well. I will stay here again my last night in New York every time.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear RosterPreston, Thank you for taking the time to review us on TripAdvisor! Your feedback is very important to us. I apologize for the breakfast inconvenience I can assure you this does not normally happen at our hotel, unfortunately we do only serve bacon and sausage. I will pass along your feedback in order to avoid this from happening again. other than that I am pleased to see you did enjoy your stay with us and our staff was able to accommodate you. I hope we have the opportunity to host your future stay!

"Exceeded my expectation big time. The best value for money among all the hotels I have traveled so far."

5
31/10/2017

I liked almost everything. To be honest, I did not expect that many amenities. The hotel room was very neat and clean. I requested a room on the back side and on the upper floor, and the request was honored. Everything needed for a travel was inside the room - e.g. locker, refrigerator, microwave, coffee maker, iron with board and so many other things. The toiletries were in abundance. The bed was very comfortable. There was a metro station within 1-2 mins walking distance. The study desk was very much useful for doing some office work (ya I know, it sucks to work during vacation, but sometimes it's unavoidable). The overhead train line passes through just in front of the hotel. So, noise can be an issue at the rooms at the front, but I had the room at the back side, and the mild noise never caused me an issue - sleeping or awake. The location is little far from the Manhattan central area, about 30 mins train ride. I myself was quite satisfied due to the fact the there was a subway station just in front and the train ran very frequently. There was also an express service run during weekdays. But if someone wants to leave nearby, they can look for an alternative option.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear abdfahim, Thank you for staying with us and taking the time to review our hotel on TripAdvisor! It is a joy to see you have enjoyed your stay with us. Our hotel is fairly new and our goal is to always offer our best to our guest. I am glad we were able to accommodate your needs. We hope to have you back again in the future and offer you another great stay!

"This place is an absolute treasure"

5
31/10/2017

1st impression.....i love it! The place is really clean. I am absolutely particular about such things, the bathroom was very modern and clean. Good sized room with a large TV. The surrounding areas of the hotel not as seedy as some reviewers have mentioned, just 1 train to Times Square. My only complaint is the noise from the passing trains, not the hotels fault. Will definitely stay again. I highly recommend.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear honeymix22, Thank your for taking the time to review our hotel on TripAdvisor! I am glad to see you enjoyed your stay with us! We hope to have the pleasure of having you again in the future!

"Good value for money option."

4
28/10/2017

Just returned back to the UK after a 4 night stay. This was my second trip to NYC but first time staying in Queens. The hotel itself was very clean and modern with good comfortable bedrooms and bathrooms. The breakfast options were good - as a Brit, I very much enjoyed the novelty of making my own waffles on a morning- something we don't really do at home! The staff were friendly and checking in and out was very straightforward. I've seen a few comments about the area of Corona itself. I'd agree it isn't the glitz and glamour associated with Manhattan but it's a diverse working class neighbourhood which was perfectly safe. I never once felt intimidated or worried getting around or being out even late at night. It's also next to the gorgeous Flushing Meadows park and US tennis centre which is worth a look around. Notably the 7 train runs straight past the hotel 24/7. The noise can be off putting for some but I slept through it no problem - though it is true that it does vibrate a fair bit so if you're a light sleeper then may d that could be an issue. The train goes straight to Manhattan from the stop outside the hotel (taking around 30 minutes) but during peak hours you can use Mets Willets station around 5 minutes away and catch a faster express train. Overall I was impressed with the value for money provided - it certainly allowed me to do New York on reasonable budget. If you aren't prepared to use the Subway a lot or want to be right in the tourist heart then it's probably not for you. If you don't mind a bit of travelling and want a good, reasonably priced stay then this is an option.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear sjm_3844, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! It i9s a pleasure to see you took advantage of the location especially by using the subway, it just facilitates traveling around for our guests. This is difinitely a safe neighborhood and there is no reason to feel unsafe as you noticed. I hope we have the joy of hosting your future stay!

"Queen in Queen, New York"

5
25/10/2017

My stay was for four (4) nights. The first impression was the Chic design and openness of the lobby. The friendliness and thoughtfulness of Linda at the front desk. The guest room was Clean. I walked around in a pair of light colored soaks that did not show any traces of stains. My bed was very comfortable. My sleep was quiet and so comfortable. I woke up well rested each morning.

"Great Price"

4
25/10/2017

This hotel was great for the price. Free shuttle to La guardia. New hotel so very clean and modern. Had free breakfasts. Subway right there so there is noise but didn't bother us. Subway to Manhatten took 20 minutes and very cheap for a weekly pass. Area a bit sketchy but we came back from the city each night about midnight and had no problems.

"Excellent affordable option for NYC stay"

4
23/10/2017

This was our second time staying here -- for us, it is a great option since we have family in Queens and we like to go in to Manhattan. Free parking, but first come fist serve lot. We easily found street parking very close when the lot was full. Busy street and I would give it a B rating with respect to cleanliness and feeling safe. Access to the subway (elevated) one block away -- very convenient, BUT avoid getting a room facing the street/train.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear PWM55, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! It is a pleasure to see you have visited us more than once! This is actualy a very safe neighborhood even though it is a bit old looking. Our location is definitely very convenient when it comes to travelling due to having the airport and the subway so close by. I hope we are able to have you back soon and continue offering great stays!

"Clean hotel, further from Airport & not so nice area"

3
22/10/2017

We stayed here 1 night prior to a cruise out of Manhattan Harbor. We had to call the hotel twice to get a free ride to the hotel. An hour later we were picked up. This hotel is not in the area where I would prefer. I didn't feel safe walking out around the hotel at night. The room was small but workable. We had two beds so it took up alot of room. The shower was big but water flow was light. We did order an amazing Pizza from Angelo's Pizza. It's New York style & absolutely the BEST! Breakfast food was great! There was a big assortment to choose from. The attendant was very efficient.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear John K, Thank you for choosing our hotel and taking the time to review us TripAdvisor, your business is appreciated. Our location may seem a bit sketchy because it is old but it is a very safe neighborhood filled with hard working family. It is perfectly safe to walk during any time of day. I am glad you enjoyed our breakfast, our staff are here to offer the best to our guests always. We hope to have you back in the future!

"Overnight "

4
18/10/2017

I miscalculated the departure date so I have to add another night to booking but unfortunately that hotel is booked for our departure date so I end up booking at Western. The location may look undesirable BUT the hotel is quite and nice and clean including the staff. The building is next to the “7 train” and the station is just a block away from the hotel. We got in at 10:30 p.m. after check in we went to a Mexican Restaurant down the street recommended by the staff. We just walked to this restaurant and food was ok. This place exceeded my expectations knowing how Roosevelt Ave is (used to live in Queens).

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear enroute28, Thank you for taking the time to review us on TripAdvisor! I am glad to see you enjoyed your stay with us. We hope to have another opportunity in the future to host your future stay!

"Stayed for 4 days!"

4
16/10/2017

Me and my Fiancè stayed for 4 nights here, we had a comfortable stayed! I would recommend this! It was our first time coming to NY, it was great the hotel was nearby a subway station! Easy to find places to places! And we are from Hawaii! Thanks for the great stay!:) the reason why i gave 4 stars is because we booked a cab at 4:30am, we went down the lobby around 4:15am. Our flight is at 6am. Cab is still not here. :( and the reason why we were gonna take the cab is because we needed to check in early, shuttle doesnt start til 5am. I mean might as well take the shuttle then.. :(

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Janey B, Thank you for taking the time to review our hotel on TripAdvisor! It is a pleasure to see you enjoyed your stay with us, I hope you had a good time in NYC for the first time. The subway station is one of great advantages being that you can take it everywhere and get there in a short amount of time for a low fare. I am glad our staff was able to accommodate you well, it would be a pleasure to have you back again in the future!

"Good averment in the hotel and good service also"

4
16/10/2017

I'm always preferred to stay in Best Western. Coz I'm happy of their service. But price is little high Please ensure the room service is not only for check in time only, it's need to be every days mandatory's schedule So Best Western management are requested to look-in this matter

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear mukimc, Thanks for taking the time to review our hotel on TripAdvisor! your feedback is very important to us. I would like to apologize on behalf of our staff about the incovenience. I will definitely pass this on in order to avoid it from happening again. I hope we have the pleasure of having you back in the future, and offering you a great stay!

"Great hotel, not so sure about the neighborhood"

4
15/10/2017

Loved the hotel, everything was new and clean. The breakfast was your standard complimentary hotel breakfast, it was good. I wasn't crazy about the neighborhood this hotel was in at all. This was my first visit to NYC, and I was definitely nervous about it. I wouldn't want to be out at night. All in all, I guess I would recommend this hotel if you're not nervous about things like that.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear andrealynne2015, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! Your business means alot to us especially that it was your first time in New York. This neighborhood is actually very good, and there are many attractions to visit for those who have the time, such as Citi Field and the Arthur Ash Stadium. I am glad you enjoyed your stay with us, I hope we have the opportunity to host your next stay and offer you another pleasant stay!

"Pleasant surprise"

4
15/10/2017

Great value. Nice staff. Two blocks from #7 train. Better than average breakfast. Queens neighborhood, not exactly overlooking anything but The Pine Sportsbar a short walk has good food. Free shuttle from LaGuardia.Driver was sick but they paid for cab!

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear michael117, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! It is a pleasure to see you enjoyed your stay with us, our goal is to offer the best to our guests. We hope to have you back in the future and offer you another great stay!

"Very satisfied!"

4
11/10/2017

Hotel was very nice and clean. Staff friendly and helpful. Subway station within a 5 minute walk. 15-20 minute ride from airport to hotel. The area is mostly Spanish speaking. Hotel is next to the subway, but it didn't seem to bother me to much, and I'm a light sleeper. Overall great experience and I would stay there again!

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear knyount02, Thank you for taking the time to review our hotel on TripAdvisor! we appreciate your feedback. I am glad our staff has offered you a great stay. The subway being near by is actually one of the things that make our hotel so convenient, you can get anywhere you need to be in a short amount of time for a very low fare. I hope we have you back in the future and offer you another great experience!

"Excellent stay on the 4th floor"

4
11/10/2017

I decided to stay at this hotel because of an early flight from La Guardia airport. l loved the updated decor, CORONA is ever changing so I felt safe there. The parking lot is a bit tricky. I think that was the best bagel I ever had from a free hotel breakfast. Excellent customer service received from the reception and baggage holder. + decent gym with weights +nice decor +free breakfast & free parking +great customer service from the team

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear lenynd, Thank you for taking the time to review our hotel on TripAdvisor! It is great to see you had a pleasant stay with us. Thank you for your feedback it is very important to us. This is a safe neighborhood, it is multiculture with many hard working families. Also, we receive our fresh bagels daily, our goal is to offer you the best always. We hope to host your next stay in town, and offer you a superior stay.

"Very good value hotel close to subway"

4
11/10/2017

Spent three nights at this hotel for a Progress Wrestling event in August. The hotel was right by a rail way line but our hotel was on the back and we had no problems with noise at all. The hotel was clean and good. The shuttle service was very handy. The breakfast was good and well stocked. Loved the waffle maker. Overall a very good hotel. Thanks for looking after us.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear tavia14999, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! I am very pleased to see you have enjoyed your stay with us. Our hotel is right next to the train but as you mentioned the noise is not an issue, thanks to our double glassed windows which prevent the noise from coming in. We are here to offer the best service possible including our breakfast and shuttle, I hope we are able to offer you another great stay in the future!

"Pleasant stay"

4
06/10/2017

I chose this hotel due to the proximity of LGA. I had a 6 am flight and wanted to be as close to the airport as possible. Yes, the neighborhood seems a bit sketchy, but I gather it's not as bad as it looks. However, upon entering the lobby, I was very much pleased. Checkin was quick and efficient. Although I didn't use it, I believe the 7 line was very close, which will take you into Manhattan. I was on the 4th floor and asked for a room away from the train. I had no problem sleeping! The room was clean, so I didn't have any complaints. I would stay here again, if needed.

"Train"

3
03/10/2017

There was an elevated train right against the building that ran all night! This should be spelled out in the description of the property! The beds were wonderful. The staff was great. The breakfast was incredible. The free shuttle to LGA was perfect!

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear leslierZ5338AH, Thank you for choosing our hotel, your business is very important to us. As well as taking the time to review our hotel on TripAdvisor. It is a pleasure to see you have enjoyed your stay with us and that our staff has offered you great service. Our hotel actually has double glassed windows to prevent the train noise from transmitting into the rooms, however if the noise was an issue I would of loved for you to bring it to the attention of our front desk in order to switch you to a back room where there would not be any noise at all. We hope to have you back in the future and be able to offer you another great stay!

"Bad Reviews Disputed"

4
03/10/2017

Booked based on location to LGA and Citi Field. Some of the issues had me a little concerned. First was the noise complaints of the subway. Our room was on the 3rd floor which is pretty much even with the elevated rails. The noise level was not bad at all. Those that complain about the sounds must live on a remote farm or other completely noise free area. The shuttle picked us up after calling the hotel, a fifteen minute wait. The shuttle driver was GREAT. provided us with answers to questions we had. Wish I had gotten his name to recognize his service. Do know that he's a Yankee and 49er fan. Room was fine and fully stocked (wash cloths and towels). I will say the gentlemen at the front counter were more friendly then the females. They (females) seemed very annoyed with any question you had for them. It was a short walk to Citi Field for the game and yes I felt safe walking back in the dark. The neighborhood has Queens character and had some great eating places nearby (see those reviews). Did not see one homeless person nor did I see an "escort". They may have been out there but I'm not trained in recognizing them and I was not propositioned. Should I be upset over that? Bottom line is its not Times Sq. but if you are going to a Mets game, US Open Tennis or want to be near LGA with a subway stop nearby this is the place. Stayed here prior to starting a cruise and wanted to be close to see a Mets game.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear captaincomment, Thank you for taking the time to review our hotel on TripAdvisor! Your feedback is very important to us. I am glad to see you have enjoyed your stay with us. Our hotel is very convenient for those traveling to visit Citi Field or the US Open, being that we are such a short walk away. I am glad our staff has accommodated you well, we hope to have you back again in the future and offer you a superior stay!

"Nice hotel"

4
28/09/2017

The hotel was very nice clean and comfortable. Some people might complain about the train but I'm from the city so it didn't bother me. The only thing I think is that they need an indoor pool and this hotel will be perfect. Plus when we checked in the tissue was kind of wet in the bathroom don't really know what that was about, but everything else was perfect, the staff was great the stay was great.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear 858dorothys, Thank you for taking the time to review our hotel on TripAdvisor, your feedback is very important to us. Am glad to know the train was not an issue since our hotel does has double glassed windows to prevent the noise from transmitting into the rooms. Our staff is well trained to provide the best service possible to our guest. I hope we have the pleasure of having you back in the future in order to offer you another great stay!

"Gem for visit to New York"

5
24/09/2017

What a nice hotel with so many perks. First 100 dollars cheaper a night and the additional savings of transportation into the Big Apple. Free shuttle service depending on traffic, 10 minutes from La Guardia Airport. Walking distance to City Field baseball stadium and minutes from Forrest Hills where they just hosted the tennis Open. Extremely friendly staff. Wonder breakfast included with your room. YES, there is a train right in front of the hotel. 5.50 to experience New York by catching the train and you can travel all the way to Yankee stadium. We stayed in C wing which is the farthest wall from train. NEVER did the train interfere with our sleep. We were looking for a place to stay the night to catch our cruise the following day. What a break to find BEST WESTERN PLUS LAGUARDIA!

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear kathy f, Thank you for taking the time to review our hotel on TripAdvisor! Your feedback is very important to us. I am glad to see you have enjoyed your stay at our hotel, as well as taken advantage of everything we have to offer. Our hotel is very convenient mostly because of our location, we are very close to the LaGuardia Airport and with our shuttle it helps our guests not to worry about transportation. For those in town for the US Open or baseball game, the stadiums are a short walk away. We hope to see you again next year and offer you another great stay!

"Train Noise all night"

2
21/09/2017

Nice staff and room. Good breakfast but I hardly slept. I'm not a light sleeper but our room was right next to the railway with trains all night. Worst night ever in a hotel. It is convenient for Flushing but I would recommend staying in Manhattan and taking the 7 train in and out.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear CrudenBay, I want to thank you for choosing our hotel and taking the time to review us on TripAdvisor! It is a shame to see you did not fully enjoy your stay, our hotel is actually designed to block the train noise with double glass windows. I would have loved for you to bring this to attention of the front desk staff in order for them to move your room to the back of the hotel. It would be a pleasure to have you back and offer you a great experience!

"Perfect for Events at Citifield"

4
19/09/2017

We had two clean, well decorated small king rooms. Staff very friendly and helpful. Heavily Hispanic family oriented neighborhood with excellent Peruvian and Ecuadorian restaurants in easy walking distance. Lots of nearby places open late; walked out for a bite after midnight, felts safe and comfortable. Easy to use onsite parking. Would stay here again.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear OBX_Innkeeper, Thank you for taking the time to review our hotel on TripAdvisor! I am glad to see you liked our rooms and that our staff offered you a great stay. You are right, our neighborhood offers great food which I am happy to see you were able to try. This neighborhood is filled will hard working families, which makes the area safe to walk at any time during the day as you mentioned. I hope we are able to host your next stay and offer you a great experience!

"Very convenient"

4
17/09/2017

Went to the US Open and stayed here. Clean hotel room. Close to Billy Jean King Ctr. Walking distance. Adaquate breakfast. Good price. View of parking lot, but was not there for the view...just tennis. Perfect for US Open visitors.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Coretta W, Thank you for staying with us, we appreciate your business! We are the perfect hotel for those in town for the US Open our location is very convenient. We are a short walk away from the stadium, which facilitates transportation for our guests and helps avoid having to get on a subway or getting stuck in traffic. I hope you come again next year!

"Great Location for US Open...but...Yes, Noisy"

4
17/09/2017

We stayed here while attending the U.S. Open in early September. I chose this hotel due to the location. Yes, the neighborhood is a bit sketchy, but I would not avoid the hotel for this reason alone. It was within walking distance of the U.S. Open grounds, though walking back after the night match is probably not something I would do again. But during the day, no problem at all. There are conflicting reviews regarding noise. Yes, the subway (elevated at this point) goes right by the hotel. When you are standing outside the hotel, you can definitely hear the trains. Inside the hotel in the lobby, the noise level is considerably diminished. I think there are two layers of wall on the train-facing side of the hotel that significantly reduce the noise. Our room was located on the opposite side of the hotel, facing a parking lot and homes. You would expect rooms on this side of the hotel to be quieter, but ironically, I think they might not be. I could definitely hear each train that passed during the night. It did not disturb my sleep too much (and my husband didn't hear a thing), but if you are a light sleeper, the noise (and vibration) might bother you. So, something to consider. The room itself was just fine for our needs. Yes, it was small -- not much room other than for the king-sized bed, but this is New York, so I don't expect to get a lot of space. The room was clean. The bathroom was clean and bright with a shower that appeared to be quite new. I liked the soap & toiletries -- there just weren't enough of them for two people. (This seems to be a trend among hotels these days -- skimpy on toiletries.) There was a large, well-functioning flat screen TV with lots of channels. There was also a large refrigerator and a microwave. We attempted the breakfast buffet one morning. Ugh. Not again. If the hotel weren't so crowded, it probably would have been okay. But with so many people, the size and logistics of the breakfast service left a lot to be desired. And there don't appear to be many breakfast options nearby. If you are attending the U.S. Open, just head over to the tournament grounds where there are plenty of food & beverage options. We had high praise for the hotel personnel. Aman and Josepha (?) at the front desk were very friendly, and our check-in experience was efficient. We took the shuttle from LGA. You call the hotel from the airport, and they send someone to retrieve you. I couldn't believe Freddy found us (as LGA is a MESS), but remarkably he did. It is a short ride from the airport to the hotel. While checking in to the hotel, a pizza delivery man from Rocco's stopped by to deliver a pizza to a hotel guest. I think his name was Joseph. Well, he was so enthusiastic about Rocco's that we just had to try the restaurant. If you call the restaurant, they will pick you up at the hotel (it is definitely not within walking distance). We had a delightful evening there. Lisa picked us up, and Chelsea was our dependable waitress. The wood-fired pizza was very good, and there were huge TVs in the dining room, so we could watch the U.S. Open action while we dined. We loved the casual, neighborhood atmosphere. If we ever have the opportunity to attend the U.S. Open again, I think I would try staying in Manhattan and taking the subway out to the tournament. But I also wouldn't necessarily rule this hotel out. It is rather pricey for the experience, but you are clearly paying for the convenience of walking to the sports facility. This was a good, dependable Best Western stay.

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear ATP1, Thank you for choosing our hotel and thank you for taking the time to review us on TripAdvisor! Your feedback is very important to us. Our hotel is definitely very convenient for those going to the US Open, it is very close by and easy to walk to. I wish you would have asked for extra toiletries, we are here to offer our guests everything they need at all times. I am glad to see our staff has accommodated you well, offering a pleasant pick up at the airport and check-in. our staff are always available at all times. We hope we have you back next year and are able to offer you a superior stay!

"More than adequate."

4
14/09/2017

Despite previous negative reviews about noise from MTA, I found it quiet and the bed really comfortable. Breakfast looks OK and being able to park at mo charge was a bonus. Loved the vibrancy of the area and the fantastic mangoes from a local dupermarket

Best W, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear janetbM3334EN, Thank you for choosing our hotel and taking the time to review us on TripAdvisor! Our hotel is actually designed to block the noise from the subway, it has double glassed windows which prevent the noise from transmitting into the rooms. Even though our parking is limited, I am glad you found a parking in our lot. This area is great as you may have noticed since I see you did go out and explored. It is a multi-culture family orientated neighborhood full of great things to see! I am happy to see you have enjoyed your stay, we hope to host your next stay!

"Excellent location"

5
14/09/2017

This hotel is in the best location if you want to see a baseball game or see the us tennis open. It is also close to a subway stop which opens up the rest of NYC . The staff was friendly and even got us into our room early since we were on a red eye and arrived early in the morning. Great breakfasts too!

"Stay at your own Risk!"

2
11/09/2017

Stay at your own risk...So the first room we checked into was still dirty. We went back to the desk and he gave a key to another room in which was occupied and we walked on another guest. Awkward for both of us. We went back to the desk again and went to another room that was not in great shape (mold in shower, etc.) but was at least suitable to spend the night in. Not the best first impression. Will not stay there again.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear N6140GQjeffl, Thank you for taking the time to review our hotel on TripAdvisor, your feedback is very important to us. I want to apologize on behalf of our staff for the inconvenience you experienced during your stay. I can guarantee you this doe snot regularly happen at our hotel, there seems to have been a miscommunication issue. I hope we can have you back in the future and offer you a superior stay.

"Nice Hotel in Queens near Tennis & Mets"

4
10/09/2017

The hotel us very nice. You are right next to a train, so expect noise, though it didn't bother me. The hotel never picked us up from the Airport & didn't call us back to say the driver didn't show up. We wasted 2 hours at the airport & finally took a cab.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear ussanchorage, Thank you for taking the time to review our hotel on TripAdvisor, your feedback is very important to us. I want to apologize for the shuttle inconvenience, it seems like there was a communication issue, which I can assure you does not happen often. I am sure if the front desk were informed about the issue they would have gladly cover the cost of your taxi. I am glad to see that the noise did not bother you, our hotel is actually designed with double glass to prevent the noise from transmitting into the rooms. I hope we have the chance to offer you a superior stay next time!

"Will Stay Again"

5
10/09/2017

Stayed here for the US Open and was very pleased with everything. Hotel was clean, staff was friendly, and breakfast was good. Safe neighborhood with lots of great food options. Very easy walk to the US Open it the Mets game. Will stay again.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear shawnsJ7976MF, Thank you for taking the time to review our hotel on TripAdvisor, your feedback is very important to us. I am glad to see you have enjoyed your stay at our hotel. One of the greatest things about the hotel is our location, it is a short walk away from the US Open and Citi Field which is very convenient, since there is no transportation needed. I am glad to see you have explored the great food options in the neighborhood! Hopefully next year we will have the opportunity to host your stay again!

"great hotel for the US Open"

4
07/09/2017

new hotel with comfortable rooms and well equipped. It took us less than 15 minutes to walk to the tennis center, so super convenient. Friendly, helpful staff. Not a lot of dinner options in the area, so I suggest you find something to eat at the tennis center. Also, the train runs nearby, so that can be noisy.

"HORRIBLE - HORRIBLE - HORRIBLE"

1
06/09/2017

DO NOT STAY AT THIS HOTEL! Horrible - Horrible - Horrible experience. They do not tell you that the hotel is located directly under the subway tracks and that you will NOT be able to sleep all night!!! This should be on the front page of their website and they should tell everyone before accepting reservations. I have tried to reach the manager and she does not return my calls!! I paid almost $400 to be woken up every few minutes byt he subway that feels like it is going right through your room. i gave them 1 star because the system will not allow me to give them no stars. i have been calling them and they do not even take my calls.

"Nice hotel with wonderful staff"

5
04/09/2017

We stayed here as a larger group with 7 people and three rooms. One person in our party arrived very early (10 am) and wanted to just check in but didn't expect to actually get a room. However, the staff sent her off to breakfast and said they would see if they could get a room and to her surprise they had one available by 11 am. My group (2 adults and 2 kids) arrived by 11:30 am and in similar fashion, they offered us a room right away. The third group in our party arrived later and had a room waiting and they even offered an unique parking opportunity to save them some money. All great experiences that speak the staff's focus on the guest experience. Other tips/comments 1) Full breakfast with eggs/meat, four cereals, waffles, oatmeal, several juices, coffee, and wonderful local baked goods (don't miss the bagels, they run out within an hour or so... and are worth getting to in time). 2) The hotel only has a few parking sports (~10 or so) which are first come first serve. However ,if you are nice the staff will try to squeeze in a few more cars in a very clever fashion throughout the lot. 3) When you arrive at the hotel you will be struck by the sheer noise generated by the subway right outside the hotel but through some magical soundproofing we found that while you knew a train was going by due to some rumbling.. it was no louder than the fridge in the room. 4) All of the rooms had a fridge/microwave and simple/modern decor. The interior of the hotel is nicely decorated and clearn. 5) The staff throughotu are really the star of the show and a credit to the hotel's training and attitude towards guests. Whether you are visiting the city for family or an event, I would highly recommend this property. They are within a couple of blocks of two subway stations and several excellent central/south american restaurants. That area of Queens is also full of other touristy attractions like a botanical garden, the world's fair site, a science museum, zoo and several playgrounds.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear travelingman979, Thank you for taking the time to review our hotel on TripAdvisor! It is a pleasure to see that you and your group have experienced a great stay at our hotel. Our staff is always here to help and accommodate guest as well as possible, and am glad they have offered you a wonderful stay. I want to thank you for staying with us and providing your great feedback which means so much to us! Our hotel has double glass on the outside which does prevent the noise to transmit inside the hotel which is why you did not hear it. It was a pleasure having you and we hope to host your next stay and offer you a superior stay!

"Best Western Plus-Laguardia"

5
02/09/2017

Great hotel. Very convenient to the US Open (walking distance). The staff is first rate, always willing to help and very friendly. Rooms are clean and maid service is quick and efficient. I will definitely book again.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear 05789QLkathrynb, Thank you for choosing our hotel and taking the time to review us on TripAdvisor. Your business is greatly appreciated. I am glad to see you have enjoyed your stay with us. Your feedback is very important to us and I will pass it along to our staff. It will serve as motivation to continue offering the best service possible. We hope to have you back again next time!

"Great hotel for the area it's in."

4
26/08/2017

This is a very nice hotel but very small. I was solo so it was perfect for me. The area is not so nice looking but I felt safe. People are nice in the area. Many stores around to buy water, snacks, food, toiletries, etc. A few laundry mats close by. Plenty of restaurants. There is no smoking area if you're a cigar smoker like me but there is a nice park 2 blocks away next to the Holiday Inn since I like to sit down, relax and smoke an evening cigar. The subway station is very close by that will take you anywhere you need to go. The subway is your best deal to get in and around anywhere you want to go. The hotel shuttle will take you to Laguardia airport but not JFK airport. I used Lyft to get from and back to JFK airport. I stayed in room 512 and the view outside my window was the train tracks but I could not hear the trains at all. This hotel has 2 separate walls with both having double paned windows. The free breakfast was a normal breakfast, nothing special. The staff was nice and knowledgeable.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Travis816, Thank you for taking the time to review our hotel on TripAdvisor. Your feedback is very important to us, I am glad to see you enjoyed your stay with us. Our hotel may be next to the train but you are totally right, the double glass really prevents the noise from being transmitting into the rooms. It is a pleasure to see you have also explored the neighborhood, for those who decide not to go out they will get the wrong idea about it being unsafe. However, it is actually a safe area where mostly families live. We hope to host your next stay in town!

"New York Mets Game to see my favorite baseball player. J.D.Martinez"

5
23/08/2017

Stayed at this Hotel one night to go to a Mets game "baseball" shuttle perfect. Staff was great room was very clean. Great breakfast. Very convenient to my attraction I wanted to go to. Great stay. Thankyou

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Mary D, Thank you for your business, we really appreciate it! Also, for taking the time to review our hotel on TripAdvisor!It is a pleasure to see you have taken advantage of what our convenient location has to offer. It is walking distance to Citi Field which is great for baseball fans like yourself. Your feedback is very important to us, we hope to see you soon!

"Great stay at a comfortable place"

5
19/08/2017

Rooms were very clean and updated. Didn't have any problem except changing the channels to the tv was getting annoying at times. Other than that room was very comfortable and relaxing for the price being.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear W7447XOluisv, Thank you for taking the time to review our hotel on TripAdvisor. I am glad to see you enjoyed your stay with us. This is actually a new hotel which is why our rooms are updated. We hope to have you back soon and once again offer you a great stay!

"Cozy Spot"

5
16/08/2017

I loved this place. It had a shuttle from the airport which was nice considering it rained on the way in. I was a little hesitant at first when I saw the neighborhood but was extremely pleased with every thing. I wandered around the neighborhood and was pleasantly surprised with convenience. The subway was less than a 5 minute walk Citi field and the US Open Tennis center was maybe 7 or 8 minutes and there is a mall 15 walk away. There area couple of great restaurants within two or three minutes. The breakfast at the hotel was great and the décor very appealing. I made use of the fitness center every day. The subway runs right beside it but I never really heard it that much at night. Loved everything the hotel neighborhood and ambiance.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear hawkeyman, Thank you for taking the time to review our hotel on TripAdvisor! Your feedback means a lot to us. I am glad to see you have enjoyed all the advantages our location has to offer. We are very close to Citi Field and the Billy Jean King Tennis Stadium which is what makes us such a convenient place to stay. It is a pleasure to know our staff has offered you great service. We hope to have you back soon!

"Stranded at LGA Airport"

4
16/08/2017

Our flight from LGA was cancelled 2 days in a row so we ended up staying unplanned. The staff were very helpful and the accommodations comfortable. It was very convenient to walk a short distance to a main subway line directly into Manhattan.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear 1347mate, Thank you for reviewing our hotel on TripAdvisor! I am glad our staff offered you a pleasant stay! I agree our hotel is very convenient for those interested in traveling to Manhattan. The subway is not only a short walk away but it is a fast and cheap way to travel anywhere. We hope to see you soon when you are back in town!

"Cozy little spot"

5
16/08/2017

It was definitely not what I expected when I got there. The neighborhood was a little intimidating at first but once at the hotel it was great. There is a shuttle to take there and it is a very short ride, The hotel itself is very modern and looks appealing and eye-catching. It is a five minute or less walk to the subway and after walking around is a short walk to Citi Field and Billy Jean King Tennis Site. There is a mall within a 15 minute walk and there are a couple of nice restaurants within a two minute walk. I loved my stay here. I especially enjoyed the fitness center and used it every day I was there. I loved the hot breakfasts and the service and personnel were fantastic. My last day there I had to wait for the shuttle getting back from the garage but the staff was very obliging to me while I waited.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear hawkeyman, Thank you for taking the time to review our hotel on TripAdvisor! Your feedback means a lot to us. I am glad to see you have enjoyed all the advantages our location has to offer. We are very close to Citi Field and the Billy Jean King Tennis Stadium which is what makes us such a convenient place to stay. It is a pleasure to know our staff has offered you great service. We hope to have you back soon!

"Excellent Hotel. Ideal for Citifields"

5
14/08/2017

Loved this hotel which was within walking distance of Citifields which was hosting Dead & Co, the reason for our visit. Rooms are great, showers great and bed comfy. Loved the breakfasts as there was always something you could eat from the buffet. You could even make your own waffles! We didn't but the scrambled eggs and bacon were good! Can't fault the staff and the aircon was brilliant! The neighbourhood is residential and although the eateries didn't take our fancy, the supermarkets are really good and fairly cheap. We made sandwiches in our room :-)) Recommend this hotel if you are going to Citi and you don't mind train noise - which we didn't. Well done Laguardia Best Western!

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Julie M, Thank you for taking the time to review our hotel on TripAdvisor! Your feedback is very important to us. It is a pleasure to know you have enjoyed your stay with us and taken advantage of our location. We are very close to Citi Field as you mentioned which is very convenient since it is walking distance. I will pass along your feedback to the whole team, it will serve as motivation to continue offering great service and striving for more! Hope to have you back soon!

"Good stay"

3
14/08/2017

This hotel had courteous Staff, and it was a pleasant stay overall except for the odd train noise. But very bad parking arrangement, they only had 11 parking spots and we went out a lot so we never got any of those spots upon return. I suggest that they should make other arrangement for guest in regards to parking.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear J40CPsusanh, Thank you for choosing our hotel and taking the time to review us on TripAdvisor. I am glad to see our staff is offering good service to our guests. I would like to apologize about the train noise, our hotel actually has double glass windows to prevent the noise from being a disturbance. Your feedback means a lot to us and we are working on making better parking arrangements to avoid this issue to continue happening. However it is why we do not guarantee our parking for now. We hope to see you back soon!

"Houston , TX"

2
10/08/2017

Location is bad, metro run next to it like 10 ft away from hotel if your room is at the front you are cooked, breakfast was poor running out of something every day, some staff members really rude, one day room was not serviced, manager did not want to believe me, even though I explained, I was promised that the manager will call me guess what never happened as I predicted I would not recommend this hotel at all

"Ho hum"

3
10/08/2017

Entirely average. Solid, but nothing amazing. The train noise is quite loud, and the staff always seem to be too busy for anyone. Entirely ho-hum. Because it's NYC, you get to pay an absurd amount for all the ho-hum, too.

"Sleep in your car or in a cardboard box instead."

1
09/08/2017

My wife and I stayed in the Best Western LaGuardia Hotel for one night on Friday August 4th, 2017. I used Expedia to purchase the room after being able to use a coupon for 15% off and some Expedia points- The room price was 129.43. The reason I chose this hotel was because it is close to LaGuardia and it has a shuttle. Because United flight was delayed (We were supposed to arrive an hour earlier) my wife and I landed at LaGuardia at exactly midnight. Although we were not aware of this, The Best Western LaGuardia shuttle apparently ends at midnight. To be fair to Best Western this information was found on my reservation e-mail, I just didn't see it under “Special instructions,” at the bottom of my Expedia e-mail. So United totally screwed us, and I had to take an Uber to the hotel. The Uber was around 15 dollars, but it was quite a wait, because LaGuardia only allows Uber drivers to pick up passengers in a special section away from the Taxi's-However, after midnight they allow Uber cars at the arrivals section. So finally, after waiting 35 minutes we were able to coordinate with our Uber driver to the hotel. We arrived around 1 am, the outside of the hotel and the neighborhood is dirty, ugly, and sketchy AF. The lobby, however, was nicely renovated and everything in the inside appeared newer. The desk attendant was nice, and after he attended to the two people in front of us he finally was able to get us a room. And of course, being so late the attendant informed us the only rooms left were the rooms at the same height and closest to the TRAIN, that runs ALL NIGHT, every 20 to 30 minutes. The attendant unfortunately did not imprint the magnetic code on the key card correctly the first time, so we had to go down to get a new key card, which was annoying after such a long night of travel. Our room specifically was 416. I want everyone to be know exactly what they are getting if they get a room at this specific hotel- The trains are CRAZY LOUD, it feels like it is going THROUGH YOUR ROOM. As soon as I would dose off, CHUG A CHUG A CHUG, every twenty minutes, the worst sound ever. I did not get any sleep, even with the complimentary 99 cent ear plugs they provide. The breakfast the next morning was decent for a typical complimentary breakfast. I had a few cups of coffee since I did not sleep at all because of the train. I would definitely not stay here again due to mainly feeling like I got jipped (not being able to use the shuttle, getting the loudest room) I was so happy to get to our AirBnB on long island the next day and slept for 15 hours the next night. I would never stay here again and would not recommend that you do either. You could, very well, end up with the same room and situation as me. I learned my lesson using United, LaGuardia, and Best Western LaGuardia. Will be utilizing JFK to fly into from now on.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Josh A, First, I want to thank you for staying with, your business is greatly appreciated. Most importantly I want to apologize for the inconvenience you experienced. Our shuttle does only run from 5am through midnight, I would wish you would have called ahead of time and been informed instead of having to wait around for an Uber. I am also sorry to hear about the noise in the room, our building actually has double glass windows which block out the noise. I also want to apologize on behalf of the staff for not being able to switch your room. I am glad you did however enjoy our breakfast! We hope to have you back one day in order to provide you with a superior experience!

"Great experience"

5
06/08/2017

Went for a Mets' game and after reading rreviews I was concerned about parking but hotel parking was available. The hotel was clean, really nice room. polite and helpful staff, easy walk to Citi Field, far exceeded our expectations.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear catherineN8504YW, Thank your for taking the time to review our hotel on TripAdvisor, your feedback is very important to us. I am glad you enjoyed your stay, it is a pleasure having you at our hotel! Hope to see you back in the future!

"Terrible! Avoid at all costs!"

1
05/08/2017

Terrible hotel. The neighborhood is extremely sketchy. Unless you like seeing "escorts" in front of the hotel on the streets, homeless people on every corner, trash everywhere, and an elevated subway right in front of the hotel making all kinds of noise do not stay here! Did I mention there's a no refund policy? I wonder why?

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear jeanfrancisl2017, Thank you for your business, we appreciate it. Unfortunately this brand new hotel was built in an old neighborhood which may seem like something it is not. We apologize you felt this way when arriving at our hotel. It is actually a multi-cultural neighborhood where mostly families live. We are very near Citi Field and the Billy Jean King Tennis Stadium. Our refund policy is actually 24 hours before your arrival date, we would love the opportunity to offer you a superior experience to your previous one. Hope to see you in the future!

"Paying the price for being convenient to LaGuardia"

2
03/08/2017

Returning from Europe, we needed a place to stay before a flight in the morning. The hotel is clean and the staff okay, but there is an elevated train track right next to the hotel and trains run all the time and is very noisy. The breakfast was very average - paper plates and no fresh fruit. Shuttle was good, but $182 was too much for what we got.

"Too noisy / too pricy"

2
02/08/2017

I will start buy saying that the rooms were clean and look nice but then when each room has a set of ear plugs you should know that there is going to be a problem with noise then the tv did not work i understand things break but i was told i could switch to a noisier room or take that one and the breakfast only had half the items out the only good thing was the shuttle service to and from hotel

"Accommodating"

5
24/07/2017

We moved from Manhattan for 1 night to this property as we were attending at Mets game. We got to the hotel early and were happy to be able to check in early. We came via subway which the nearest station is about 1 block away. The subway is loud outside, but quiet inside. Our window looked directly to the train and you could barely hear any outside noise. They did a good job with noise reduction. Easy, easy walk to Citi Field. No reason for a cab or subway. We did not look around for restaurants, but that could have proven more difficult. Transfer to the La Guardia was provided and complimentary on the hour every hour starting at 5AM. Less than 10 min. to the airport.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear DuhawkGreg, Thank you for taking the time out to review our hotel on TripAdvisor. It is a pleasure for us to see you have enjoyed your stay with us. Feedback from our guest is very important, it serves as encouragement for our team to continue striving to offer the best service possible. We look forward to seeing you soon!

"Clean & Convenient"

5
21/07/2017

Clean hotel, free parking in NYC! (Limited # of spaces) Decent breakfast selection. Short walk to Citi Field. The room was clean and modern as were the public areas. The only possible drawback is the subway noise but the subway makes it really easy to get to Manhattan.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Thomas R, Thank you for taking the time to review our hotel on TripAdvisor. I am glad to know you have enjoyed your stay with us and look forward to having you again!

"Forced to fly out of Laguardia?"

3
19/07/2017

Missed my flight at JFK and was rerouted to Laguardia. Corona is a rough town in the evenings and this hotel is right in the heart of it. Not a bad facility but staff was just lost. Checked me into an occupied room and then the couple behind me got the same present. Room was clean. It not well stocked. No washcloths, no bathmat etc.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear mm8426, Thank you for staying with us, and for taking the time to review our hotel on TripAdvisor. I would like to apologize for the inconvenience on behalf of our entire team. Your satisfaction is very important to us. We will be using your feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope you will consider staying with us again, we look forward to providing you a great experience!

"Great management"

4
18/07/2017

Hotel is practically new and convenient to La Guardia airport and other popular places. The free shuttle to La Guardia was a major plus! We did have some problems during check-in and at breakfast but the management was very apologetic and took care of us. Thank you very much! We will be back.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Jwfdds, Thank you for taking the time to review our hotel on TripAdvisor. I want to thank you for staying with us and once again apologize for the inconvenience. I am glad to know I was able to make your stay right after all, it means a lot to us. We are glad to hear you will be back, it was our pleasure having you. Look forward to seeing you soon!

"Hotel Accomodations"

1
13/07/2017

I would give this hotel a zero star if there is one. I would not recommend staying at this hotel or any of its sister hotels. The management staff is horrible right up to the district regional manager Barbara M. I have never encoutered a hotel not willing to accomodate their guest. I will never give my hard earned money to a BEST WESTERN HOTEL AGAIN.

"Convenient hotel"

5
13/07/2017

Convenient to the subway. Specify a room away from the train and you'll sleep fine! Although earplugs were provided! The hotel was clean and staff were reaponsive to any requests. Breakfast had plenty of choices.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Karen B, Thank you for taking the time to review our hotel on TripAdvisor. It is a pleasure to know our guest have enjoyed their stay. We all as a team try to make it the best possible experience for our guest. We look forward to having you again in the future!

"Great hotel"

5
10/07/2017

Hotel was clean and comfortable. Very noisy outside but very quiet inside so I slept very well. Decore was excellent and the breakfast adequate. Not much parking but who needs parking when the Subway is 50 ft away?

"Horrendous Parking Nightmare"

2
03/07/2017

This hotel states that it offers parking. It does indeed offer parking for about 14 vehicles, after that you are stuck trying to find street parking in an extremely busy area. We usually stay at the Marriott (Where there is always plenty of off street parking) but decided to try to stay here because it was closer to Citifield and we were in town for a Mets game. That was a HUGE mistake that we will not make again. In addition to the terrible parking experience, we tried to lower the air temp so that our room would be cool when we returned from a hot summer game but even though we lowered the thermostat, the room did not cool down and stayed hot all night long. We did not report this because we were only staying for one night and it was late by the time we discovered that the A/C didn't function properly.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear P542ZVjennifers, Thank you for staying at our hotel and taking time to review our hotel on TripAdvisor. I would like apologize for the inconvenience you may have experienced due to parking situation at our hotel. As you are aware parking has always being challenging in NYC and surrounding area. We do have limited parking available at our hotel and which is on first come bases and we also have street parking available around our hotel. I am not sure if you let our staff know about parking we would have gladly help you with parking issue. I am also sorry for the A/C temperature in the room. I can assure you that this not normal at our hotel and i have already shared your comment with maintenance engineer so we can address the issue right away. We hope to see you again.

"Noisy"

1
30/06/2017

The hotel is in a very industrial area and right next to an elevated train track which runs all night and makes a terrible racket which kept me up all night even with the earplugs which they provided. For $179 per night I would like to get a good nights sleep. The rooms were fine and so was the bathroom but when I asked if the train would bother me I was told absolutely not. However, the first thing I saw when I got into the room were 2 sets of earplugs so obviously it is a problem.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Rifty K, Thank you for taking time to review our hotel on TripAdvisor. Please accept my sincere apology for the inconvenience you have experienced during your recent stay at our hotel. I am not sure why you left like we are located in industrial area, actually we are located very close and within walking distance to CITI field and US OPEN tennis. Right behind the hotel is all residential area. I can assure you that we are not in an industrial area. I am also extremely sorry for inconvenience you may have experienced due to train noise. We are brand new hotel, build just two and half year ago and our building is build keeping in mind all the factor. Our building sound proof and we also sound barrier in front of the building. For any reason if you were not happy or not comfortable in your room, you should have let front desk know we would try to address you concern or changed your room right away. We hope to see you again while you are in the area so that we can have another opportunity to provide to great customer service and accommodation.

"Great Hotel"

5
28/06/2017

Currently staying at the BW LGA Airport. Hotel is clean, modern and superior to most of the airport hotels. The staff here are very accommodating and really make the difference. The front desk staff made room change happen due to noise, gave me a late checkout and a free beverage without any hassle. Shuttle runs once per hour and is on time. The only drawback here is the subway noise which is quite intense on the front side of the hotel. The whole room will shake every few minutes through the night. Make sure to get an odd numbered room on the back side where the noise is non existent.

New M, Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear MSPcrew, Thank you for taking time to review our hotel on TripAdvisor. Feedback from guest are very important to us. It is always a pleasure to know that guest enjoyed their stay at our hotel. I will share your comment with our staff, it will serve as encouragement as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We hope to see you again in future.

"Not happy"

1
27/06/2017

We did not have wash cloths our entire stay. Asked every morning and every evening and were always told they ran out. Called for towels. 2 hours later had to go downstairs to ask. Called when we got in as there were dirty socks on the floor when we checked in. 1 1/2 hours later on our way out I grabbed a rag off the house keepers cart and threw the socks in the garbage on the cart. Poor poor poor customer service.

New M, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear nancyfN8199US, I must apologize to you for this inconvenience. I am very much shocked that this happened at our hotel. Of course, it is not acceptable that you received 'poor service'. I can assure you that this is not something we practice. I will make sure that something of this nature is never repeated again. However, I would like to talk to you. If you could please call us at the hotel or give us your contact number we can then talk. I hope you will give us another chance. Have a wonderful day!

"Satisfactory hotel but seedy location"

2
25/06/2017

Stayed here because it was close to LaGuardia. Hotel is fairly new and fit for purpose but horrible location by the subway overpass and seedy area which felt unsafe. Limited parking spots. It was also expensive for the poor location.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear PPS12345, We thank you for staying with us and thank you for the feedback. I am sorry you felt unsafe with the overpass subway. The location appeared to be 'horrible' maybe because it's an old town built in the 1930s. Families with kids who go to school, live here and there have been no issues what so ever. Parking is limited since the means of local transportation are simply at your fingertips and very convenient. We hope to see you sometime soon when you visit NYC again. Have a wonderful day!

"Unreliable shuttle service "

2
22/06/2017

After 45 minutes, three calls, and five minutes on hold, I had to give up and get a taxi. As proximity to the airport and the shuttle service were the whole point of this reservation, staying here was a mistake.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Andy S, Firstly I want to thank you for staying with us and I must apologize to you at the same time because of the inconvenience you had to face. I do not want you to feel that it was a mistake to stay at this beautiful hotel. Ever since the L G Airport has started the renovations it has been a huge challenge for us or anyone driving back and forth. This causes delays sometimes and quite evidently you had to wait very long. I would like to speak with you to make this right for you. I do want you to come back and stay with us. I also want to assure you that this is not something we practice but yes, this one makes us look bad for sure. I look forward to speaking with you. Have a wonderful day!

"Great hotel for the price"

5
22/06/2017

Truly a beautiful hotel! We arrived for check-in on a hot day in June and were greeted by the very friendly man at the front desk. He told us all about what activities there are to do around the hotel and how to take the train to different areas. He also gave us complimentary water bottles, which was such a nice touch! The hotel lobby is beautiful and right when you walk in you can see all the chandeliers hanging over the downstairs breakfast lounge area. Our room was clean and comfortable, with very nice artwork of New York. Breakfast is very good and there was a waffle maker, which is always great! The hotel is about 3 blocks away from the train station, which was extremely convenient! We took it everywhere and then back down to Citi Field (which is a very short walk if you're coming from the hotel). I would absolutely recommend staying here, especially if you are going to Citi Field or are willing to take the train ride to downtown and other areas.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Michelle S, Yes, indeed it is a beautiful hotel! You are absolutely right. I am glad that you were welcomed nicely by our staff and you overall had a good stay. We thank you for your business and thank you for staying with us. We look forward to hosting your next stay with us. Have a wonderful day!

"So accommodating!"

5
21/06/2017

My boyfriend and I stayed here after our flight out of LaGuardia was cancelled (along with all other flights that afternoon and evening due to bad weather). We grabbed one of the last available rooms at the hotel before they completely filled up for the night. The hotel was clean, and the staff were friendly. It was overall exactly what you would look for in an airport hotel. And then they went above and beyond! Our rescheduled early AM flight was also cancelled, and we weren't going to be able to fly out until the evening. We called and asked if we could keep our bags there for the day which they said was no problem. Then when we got back to the hotel at 6 AM to drop off the bags, I asked (on a long shot) if we could get back into our room so that we could get a little bit more sleep and regroup. They readily agreed! No guilt trips about how we had already checked out or anything. They simply gave us a room key and let us get some much needed sleep until regular check out time. Thank you for turning an unpleasant situation into what really felt like an extended vacation!

"Convenience location"

4
21/06/2017

I like the location near airport and have shuttle service to airport. The hotel close to subway (1 block away from station) you may travel to Manhattan easily. Employee are friendly and Build is pretty new. The room is a little small.

"ok for a night"

3
20/06/2017

This hotel is literally feet away from an elevated commuter train that runs frequently. The property has done an excellent job of soundproofing the lobby & breakfast area. Ask for a room in the back and you won't even be aware of the trains except for the very slight rumble. Rooms are renovated with new furniture, beds, linens, and stand-up showers. There is still a slightly shabby aspect to them, especially around the baseboards, closets, etc. Big flat screen tv, but mine didn't work (I knew at check-in) Be aware that the shuttle runs only on the hour, once per hour. It was packed, with some people standing. The driver wasn't friendly or pleasant. To our surprise, he first took 2 guests to another hotel, then took us to the airport, so our 10 minute trip took 30 minutes. He didn't ask which terminals we needed, so make sure he knows.He drove past mine.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear pjce717, We thank you for staying with us. I am glad you had a comfortable stay. Yes, indeed a fantastic job of soundproofing is done. However, I do apologize for the inconveniences you have had due to our shuttle driver. I will be speaking with him and the other drivers also to ensure there are no such issues moving forward. We hope to see you soon in NYC and when you do come please stay with us. Have a wonderful day!

"Mr."

1
11/06/2017

3 day stay without a rag or towel. Spoke to the hotel staff and they said I should buy a rag at the C town across the street because they didn't have towels or rags to give guest. Staff was not helpful at all.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear jermainew480, I am really shocked after reading your comment. We do not have any issues such as 3 days without a towel or rag. Its a beautiful hotel with excellent services for crying out loud. I am sorry but I disagree with your comments. I would personally like to talk to you about this. Kindly let us know your phone number or you may call me at the hotel. Have a good day.

"Great value--at this point"

4
05/06/2017

This 1 or 2-year-old hotel had a lot of things we liked: free shuttle to LaGuardia, 2 blocks from the 7 train (25 minutes to downtown NYC), 8 minute walk or one train stop from Citi Field, better Wi-Fi than most, fridge/microwave, walk-in shower, breakfast that included scrambled eggs and meat, and lots of small local restaurants nearby for takeout. The building is still in great shape, but management will need to step up the long-term maintenance for us to be happy to come back in a year or two. Bathroom floor grout (unfortunately white) is beginning to look dirty, mold is noticeable on the bottom line of shower grout, the fabric back cushions of benches in the breakfast area obviously need steam cleaning. And the full-length mirror on one of the closet doors in our room was missing. Since the hotel was far from fully booked I wonder what problems the empty rooms have if they were willing to put us in this room with that ugly-looking problem. None of this is the fault of the everyday cleaning staff and it's going to get worse unless someone steps up the maintenance. The neighborhood is working class/poor, but we did not feel unsafe. The hotel is remarkably well insulated from the sound of the elevated train

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Lisa L, We love your feedback. Thank you for staying with us and thank you for your business. I can assure you that we will do our best to keep this property up to date for times to come. We are aware of the bathroom grout getting a little dirty and the engineer is already working on this. Once the grout is redone we will then seal it and delay it from getting dirty too soon. We look forward to hosting your next stay with us. Have a wonderful day!

"nice convenient hotel to Laguardia airport"

3
04/06/2017

I flew in late on a Friday night. I did not want to fight with going into NYC at 11pm and I also didn't want to pay Manhattan prices when I was just going to go to bed and move on the next morning. This Hotel is conveniently located by the airport and offers shuttle service to and from as well as free breakfast and WIFI. Worked perfect for what I needed. The area around the hotel seemed a bit sketchy for my tastes. there were several instances while we were waiting for the shuttle at 5:00 a.m. where people came in from the street trying to haggle for per hour prices from the hotel employee behind the desk. My guess is this happens all the time in the early morning hours. The front desk clerk, In my opinion, was very professional and handled every situation quickly and correctly. Over all, for me, this hotel was fine.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear rbciii2002, You couldn't have said it any better, "This Hotel is conveniently located by the airport and offers shuttle service to and from as well as free breakfast and WIFI. Worked perfectly for what I needed". We thank you for staying with us and thank you for your business. We also look forward to hosting your next stay with us. Have a wonderful day!

"Renovated hotel "

4
03/06/2017

Great for one night stay for catching an early flight out of LGA. We flew in from JFK and our flight home wasn't till the next morning. I booked this hotel because of the free shuttle to LGA airport. Hotel is renovated so the room looks nice and updated. Beds were comfortable. There were a lot of restaurants nearby to order from Uber eats which is a plus for us since we've been flying all day from France to New York . Didn't even have to leave the hotel for dinner. Hotel is near a subway . It can be noisy from the outside but inside the hotel room it isn't so bad. Hosts were friendly and the lobby look very nice. Will stay here again if I have a connecting flight.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear thuktha22, We thank you for your overnight stay with us. Glad that you had an overall good stay. This location is indeed very convenient and staying at this beautiful hotel is a plus. We look forward to hosting your next stay with us. Have a wonderful day!

"A Hidden Gem"

4
01/06/2017

We stayed here to attend a Mets game and then my daughter's graduation at the USTA. This hotel is an easy 15 minute walk from both venues (as they're basically right across Roosevelt Ave. from each other). I'm not usually inclined to stay at a hotel in an unknown part of the city or at a Best Western. I'm very glad I took a chance. While this hotel is located right under the 7 Line Subway which runs over Roosevelt Ave. you barely notice the train is running every 10 minutes. When you stand outside with the train passing, you can't hear yourselves talk. However, in the rooms, you can hear the rumble but it is not in the least bit loud or distracting. The staff were all professional and courteous and allowed us to check in even though we were a 1/2 hour early. The rooms were not cramped and very, very clean. The hotel inside and out was very clean with one of the maintenance workers working very diligently to keep it that way. The breakfast buffet was fine with a selection of cereals, scrambled eggs, bacon and a waffle maker which made pretty good waffles. The first cup of coffee at 6:30 was a bit tepid, but subsequent ones were piping hot. All in all, I would stay here again and the day after our visit I was extoling the virtues of this impressive hotel to my friends at work.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Christopher W, We thank you for staying with us and glad to know that you and your family enjoyed your stay. Hopefully, Mets begin to win and we will see you here sooner. We thank you for your feedback and the compliments and I will let my staff know who would be motivated. We as a team ensure that we give out our best possible service to all of our guests. We look forward to hosting your next stay with us. Have a wonderful day!

"The hotel was clean, but that's all that was good about it."

1
01/06/2017

We arrived at 4:pm to check in and there were no towels. They said they were sending out for clean towels. We kept calling and not a clean towel in the entire hotel. Finally at 10;30 pm they delivered clean towels. Can you imagine after traveling and expecting to take a shower before going out. Not so at this hotel. And the noise from the subway kept us up all night. The train went right by our hotel window. The worst hotel stay I can remember.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear helennuttall, I thank you for choosing to stay with us and thank you for your business. I was made aware of this situation right away. There is absolutely no excuse but I think I need to give you at least a reason why this happened as this is something we do not practice. The linen truck was delayed and further I was told that the felicities where the the towels are washed had some issues which collectively contributed to the towels ultimately reaching the hotel late in the night. I must apologize to you and your family for the inconvenience caused. I can assure you that we shall do a better job if a situation similar to this arises again. Have a wonderful day!

"No luggage no problem!"

2
01/06/2017

Most of the clientele I witnessed checking in had no luggage which gave the hotel an overall feeling of uncleanliness. The room smelled bad. The staff at breakfast was very rude however the staff at the front desk were very friendly and helpful.

"Good business hotel with above average facilitied"

4
28/05/2017

The hotel is beautiful and the rooms are very nice. I had a room in the back, at basement level and still had plenty of light and plenty of quiet. The decoration is very modern and tasteful. The staff is a bit quiet but efficient and helpful. There is a shuttle to La Guardia. I really enjoyed my stay here. I would go back.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear AVM2016, We thank you for staying with us and thank you for the business. I am glad you enjoyed your stay at our beautiful hotel. We look forward to hosting your next stay with us. Have a wonderful day!

"Bad hotel with noise"

1
25/05/2017

This hotel is in a terrible location with half of the rooms right under train tracks. When I asked to switch rooms they said there were noneavailable which was not true. They ended up switching me to a quieter room but the Tv was broken! Overall would not recommend and not friendly staff.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear murr89, Thank you for staying with us. I am sorry that you felt that the hotel is 'Bad hotel with noise'. As much as we care for all of our guests at all the times I completely disagree with your statements. I do apologize for the TV not functioning in one of the rooms and we have already asked the engineer to take a look at it. But you cannot call a beautiful hotel a 'Bad Hotel' if you don't happen to like it. We wish you all the best. have a wonderful day!

"Very nice and convenient "

4
25/05/2017

This hotel was a real surprise! It was clean and updated. The rooms were spacious and comfortable. They provided a great breakfast and the staff was very friendly and helpful. The hotel is one block from a subway stop that took us into the city. Very easy to negotiate.

"Surprise"

5
23/05/2017

I was surprised at the quality of this hotel, and as I noticed, it started with the manager. Excellent place to stop for a night or several with several clean dining options around with a variety of types and prices. The shuttle made this even better.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Keithandmelissa, I thank you for staying with us and thank you for your business. I am glad you enjoyed your brief stay at our hotel. We all as a team try and make it the best possible experience for all of out guests. Please let us know when you plan to visit NYC again. Come and stay with us. Have a wonderful day!

"Train noise but really really nice!"

5
16/05/2017

We loved the decor. The location was convenient to the airport. Flushing park just a few blocks away. Breakfast choices were great and the eggs seemed to be real not powder. The room was immaculate and the beds were the best! Thanks!

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear dj52014, Thank you for staying with us and thank you for your feedback. Glad to learn that you had a joyous stay with us. I am not sure if you had a chance to visit Times Square as the #7 train would take you there in less than 25 minutes and in about $3 dollars (subject to change). We look forward to hosting your next stay with us. Have a wonderful day!

"Great place near LGA"

5
15/05/2017

We were here for a couple of days and we really enjoyed our stay here. Hospitality and maintenance are great... 10-15 drive to LGA and walkable location to 112th station. I really recommend this place for someone looking for a decent location and great hospitality. Staff are really friendly and helpful too

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Mouni Y, We thank you for staying with us and thank you for your business. I am glad to learn you thoroughly enjoyed your stay. You said it correctly every place is withing walking, driving distance. The #7 train takes you into NYC in less than 25 minutes. USTA, Citi field are both withing the walking distance. The LGA airport is only a 10 minutes drive. We look forward to hosting your next stay with us. Please make plans for more than 2 days next time. Have a wonderful day!

"Nice hotel close to LaGuardia"

5
10/05/2017

My wife & I chose this hotel because it was reasonably close to our family living in Queens, and also because of the shuttle service to and from LGA. While the hotel is very close to the MTA 7 train (a benefit in getting around the city), we were pleasantly surprised that we experienced only a slight amount of noise from the train. The room was very nice, the bed comfortable, and the breakfast had a wide variety: scrambled eggs with bacon or sausage, prepared oatmeal, waffles, and the usual assortment of breads, cold cereal, juice, fresh fruit, etc. The single attendant in the breakfast area could have used some help however. Front desk staff are thoroughly professional and helpful.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear John L, Very happy to learn that you and your wife chose our hotel for your lodging needs and were not disappointed. We all try and do our very best to ensure all of our guests do feel the same as you did. We thank you for staying with us and we look forward to hosting your next stay with us. Have a wonderful day!

"Rumble in the city"

4
10/05/2017

Clean, modern updates and close to LGA. If you are a light sleeper, good luck! Lots of train and plane noise. Had early flight so no comment on breakfast. Wonderful shower, lots of t v channels, coffee in room, closet safe, refrig and micro included.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear naldinc2016, We thank you for staying with us and thank you for the feedback. I am glad you had a good stay and had a good time. So far train is concerned it is indeed loud when you are on the street but it is not the same once you in the room. Most of the guests have left surprised as they did not hear the train at all. But I understand the light sleepers and even little to no noise will disturb them. We have complimentary ear plugs in the room just in case as we know Lif is Loud. We look forward to hosting your next stay with us. Have a wonderful day!

"Comfortable bed and accommodating staff"

4
06/05/2017

I had just returned from a 8 day trip to Ireland and NY was my overnight before my flight home to Texas. The best night sleep during the entire trip was at the BW LaGardia. The bed was wonderful as the pillows (my biggest test!) and the room was very quiet despite being under a trolley. The staff accommodated my request for a late check out. And the shuttle got me to the airport in about 15 minutes. The only hold back is the area around the hotel has deteriorated so badly, be sure to bring something to eat if you need a lunch or dinner. I didn't feel safe out walking for a place to eat. They do have the BW breakfast in the morning, but only a vending machine otherwise.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear Linda R, We thank you for staying with us and thank you for your business. I am glad that you enjoyed your stay with us and had a good night sleep and liked our hotel. However, I would like to hear back from you in regards to your comment, 'hotel has deteriorated'. Please let us know what exactly you mean by it. The neighborhood is extremely safe as families with kids who go to school live here. There are plenty of restaurants withing walking distance of the hotel and some of them are open 24 hours. You can also order food over the phone and have it delivered at the hotel. I would love to hear back from you. Let us know when you plan to visit NYC again. Come and stay with us. Have a wonderful day!

"Close to the Subway"

4
03/05/2017

This hotel was close to public transportation, it takes about 20 or so minutes to Manhattan by subway. It has a small parking space, if you are locky you might find parking, but you can also park on the street. This Hotel is located in a so so neighborhood of Queens New York. Don't look for a starbuks or Donkin Dougnut coffee shops you won't find it here, but you can always take the subway and be in the city in 20 minutes and that is a BIG PLUS

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear doloresm998, We thank you for staying with us and thank you for your business. I am glad that you enjoyed the stay and the proximity to the local attractions and you are right about the subway being a BIG PLUS. Please let us know when you plan to visit NYC again. Come and stay with us. Have a wonderful day!

"Great place to stay"

4
30/04/2017

In short, I would stay here again. Affordable restaurants in area, breakfast included which helps on budget (if you have one) and close to subway which is cheap and is an awesome experience. Not far from airport.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear V4110MFcynthiab, Thank you for your compliments. I am glad that you found the hotel to be one of the most convenient locations. I agree with you. It is ideally located and all of the business, attractions and the airport are within reach in a short time. Local transportation is a boon. We look forward to hosting your next stay with us. Have a wonderful day!

"Best Hotel Ever"

5
27/04/2017

I recommen this hotel it was a great experience the staff was great very helpful front desk where awesome next time I innqueens New York I'll be staying at the same hotel it was very convenient from the airport they pick you up and they drive to back to the airport at no charge it was very convenient and close to my family what else can I say trust me it was a grate experience.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear R5483TDpedroc, It was an absolute pleasure to read your comments. Thank you for staying with us and thank you for your business. We as a team are glad to learn that you enjoyed your stay with us. Thank you for the compliments and this only motivates us to do even better. We look forward to hosting your next stay with us. Have a wonderful day!

"Nice stay"

5
26/04/2017

Great hotel, close to LGA, professional staff (everybody super nice).Breakfast is included (lots of variety and good quality).The room was clean and spacious. And they have airport shuttle which is great.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear 129giannar, We thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We look forward to hosting your next stay with us. Have a wonderful day!

"Great value, very convenient"

5
24/04/2017

This hotel is very clean and modern, with an extremely convenient airport shuttle service. It's about a block from a subway station, and within walking distance of several major attractions and nice restaurants. It's pretty far into Queens, if you're planning on spending as much time in Manhattan as I was, but the subway was less than $3 each way into the city, and not hard to manage. It's worth knowing that there is train and airport noise at this hotel--- it didn't bother me, but you do hear it, even in the well-insulated rooms, and nestled under the train tracks, it's not the most picturesque location. But it worked great for me, and if you're focused on your actual stay and not what the street you stay on looks like, I think it will work for you too.

Anup C, General Manager at Best Western Plus La Guardia Airport Hotel Queens, responded to this review
Dear srotu27, We thank you for staying with us and thank you for the feedback. You have analyzed all of the things so correctly. It is indeed a beautiful hotel which is clean and has a convenient shuttle bus that transports you to and from LGA. The local train is a huge plus as it transports you to the city in a very less time and is indeed very economical. We look forward to hosting your next stay with us. Have a womderful dayh!

"Very polite staff"

4
22/04/2017

I was in the middle of a travel nightmare and was stuck in New York on night waiting to catch a morning flight. In a jam needing a place to sleep for a few hours I booked this hotel. The shuttle driver worked a bit late to come and pick me up at Laguardia. He was polite and courteous. I arrived at the hotel and the gentleman on nights was equally courteous and polite. The lobby was bright and clean as was my room. I could hear the subway running under the hotel but only slightly and I was only on the second floor. Overall I waa very pleased with my stay.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear mfa52, Thank you for your feedback. Thank you for staying with us. I am glad to learn that you had a good and comfortable 1 night stay with us. Thank you for the compliments for all of the staff. We try and make each and every guest comfortable. We look forward to hosting your next stay with us. Have a wonderful day!

"Not the worst but definitely not the best"

2
21/04/2017

The check process was not too bad except for the fact the receptionist could not accurately tell me what I was being billed for I ended up being charged more than what I booked and also my tv did not work the whole time I was there,breakfast was so so but it was hassle asking for clean towels and toilet paper and the location it Self was horrible it was not in the best area only good part was the train station was 5mins away I would definitely not recommend.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear 373nadiap, Firstly, I want to thank you for your business and thank you for staying with us. Please accept my sincere apologies for miscommunications and inconveniences caused during your stay. We recall that towels got delayed as the laundry truck that brings linen to the property got delayed. I am not sure if TV not working issue was brought up to the attention of the front desk. They can send the engineer right away and in case the TV was not working after that the front desk changes the room. The area appears to be 'old' as it's a historic place built in the 1930s. Families with kids who go to school live here. You are right that the train is very convenient which takes you to NYC in less than 25 minutes or more. Please come and stay with us on your next stay and we ensure a much better experience for you. Have a wonderful day!

"3.5 Stars"

3
13/04/2017

This is a nice hotel. There were some good things and not so good things. The beds were extremely hard. My back hurt every day. They may have been adjustable, but I didn't think of asking until after our stay. The parking was so tight that I scraped my bumper along the wall. My right bumper is a mess. I know it's NYC, so I know that parking is tight, and it's not necessarily the hotels fault, but it will make me rethink staying here again. I'm glad they had a space available as there is only 10-12 spots for the entire hotel. Not happy my bumper is a mess. The hotel was nice, clean and modern, close to the subway, the bathroom was excellent, the breakfast was great. There were a lot of good things. They had my room ready on time and my request to stay at the back of the hotel so the train wouldn't be so loud was accommodated. I put white noise on my phone so the train wouldn't bother us so much (the subway runs right along this hotel). It was a bit loud, but we picked this hotel because how close it was to the subway (about a 2 minute walk and the #7 takes you right into Times Square). All in all not a bad stay, but not sure I would book again. Maybe.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Rebecca S, Thank you for staying with us and thank you for your business. I am sorry that you found the bed to be extremely hard. What baffles me is that almost all of our guests have complimented how good the beds are and even asked as to where we bought them from. But I do apologize if you felt that the beds were hard. Parking is mentioned on the websites that there are only 11 spots. I am glad that the staff was helpful. I am hoping that you would come and stay with us again when you visit NYC next. Have a wonderful day!

"Customer Service ?"

4
11/04/2017

Hotel, Price and Room were great and met/exceeded my expectations. 1st and 3 Shift Representatives were very good, Informative, professional and friendly. 2nd shift Agent was a little rude and unaccommodating with regards to reservation and the requirements or expectations of the room.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear nicholasd140, Firstly I want to thank you for choosing to stay with us. Your feedback is very important to us as it tells us where we as a team need to make certain improvements and make it better. Thank you for bringing your concerns to our notice. We will certainly revisit these important areas and make improvements. At the same time we look forward to hosting your next stay with us. Have a wonderful day!

"Great hotel in a convenient location"

5
10/04/2017

I was looking for an affordable hotel outside of Manhattan but easy enough to access the city. I found this hotel. It's well appointed with a nice lobby and breakfast area. The rooms are comfortable and nice to have a microwave and refrigerator. The hotel is directly outside the elevated subway tracks. Luckily our room was on the back side of the hotel. You could hear the slight rumble of the train when it went by. I don't know how this would be on the front side of the hotel. It is so convenient to 7 train between Queens and Manhattan. It's about a 30 minute ride from the 111th Street stop to Grand Central. The staff was helpful with finding our way to the subway and letting us know we could walk to Citi Field. I would recommend this as a great alternative to staying in Manhattan.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear 653lauramariew, We thank you for staying with us and glad that you enjoyed your stay with us. Thank you for all the compliments as this only motivates the entire team to do even better. Please let us know when you plan to visit NYC again. Come and stay with us. Have a wonderful day!

"Exceptional place!"

5
08/04/2017

Truly an exceptional place! Conveniently located just steps away from almost everything you might need! This place had it all! From room comfort to friendly staff! We couldn't have asked for a better service and location! I would definitely go back anytime and would recommend it to anyone! Free hot breakfast, dry cleaning services at no extra charge and free shuttle bus ride to the airport which is also near by! Their amenities are too many and their convenient location truly makes it the best and made our trip much much easier! Thank you everyone!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Yazmintn, Thank you for staying with us and thank you for your business. I am glad that you enjoyed your overall stay and had a good time. Thank you for your compliments as it means a lot for our staff and all of us. We look forward to hosting your next stay with us. Have a wondeful day!

"Grateful for a good experience"

5
07/04/2017

My stepdaughter was traveling (solo) through JFK yesterday and her flight was canceled. After a messy week (death in the family), the last thing anyone needed was to be stranded in NY. She was transferred to LGA for a flight today and I made a reservation at the Best Western Plus LaGuardia Airport Hotel Queens, Corona for her. They were SO nice and helpful when I called their front desk to send a shuttle to get her. And upon her arrival at the hotel, she said she was greeted by the nicest folks who gave her a free bottle of Evian and delivery menus as she checked in. Being hundreds of miles away, I was glad to know that they went out of their way to make sure she was safe and well-cared-for. Kudos to the front desk team, I sure appreciate the extra effort! She also said it was the prettiest room she's stayed in. Couldn't be more pleased.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear 430abigailr, I am so glad that your daughter was comfortable during her stay. I recall speaking to you over the phone when you sounded worried about her. Upon her arrival, she appeared quite shaken and I asked her if she was OK. She was almost in tears and said that it has been a tough travel for her. We just attempted to make her comfortable as would for any other guest. I hope she is feeling better. We look forward to hosting her and maybe you all on your next visit to NYC. Let us know when you plan your travels. Have a wonderful day!

"NYC Mar 27"

4
04/04/2017

Very nice hotel, very convenient place (near metro).Very good design with simple neat and clean room. Awesome breakfast totally worth staying. Just need to add more amenities like spa, or pool. Shuttle car to airport available all the time, really no need to worry about going to airport. Yet the location is near LaGuardia airport. Making my plan goes smoother to choose this hotel.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Kriss C, We thank you for staying with us and thank you for your business. Glad that you enjoyed your overall stay and yes, a spa or pool would have been great. Being the NYC zone it becomes next to impossible to have a spa or pool in the hotel these days. But I am glad that the location was very convenient to your needs. We look forward to hosting your next stay with us. Have a wonderful day!

"Tripadvisor Comes Through Again"

4
26/11/2016

I was a little worried at first that I had read the reviews wrong about this hotel. It's a diamond in the rough. First off if you're driving your car in - this place is very hard to find, but other than that it's a great place. The hotel is located just below the 111st number 7 subway (the line runs above ground outside of Manhatten) line. You will hear the trail all night, but it's not that bad, you get the real NYC experience. The hotel is located in the Corona area. Corona is on the gritty side, but it seemed to be just of a lot of hard working people in the area - I felt safe with my family of four. The subway station is only a four minute walk. The hotel is very clean and the workers are very friendly and helpful. The free parking is also a plus. We arrived around 5:00 PM and didn't have a problem getting a space - but the parking is extremely limited.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear explorer1421, I like the username you use. Sure enough, seems like you are an explorer. I am glad you had a good and comfortable stay at our hotel. Indeed this is a safe area as families with kids who go to school live in the neighborhood. As you mentioned the # 7 train is a huge bonus as it takes you to Times Square in about 25 minutes for an economical price. We look forward to seeing you soon at our hotel. Let us know when you plan your next visit to NYC. Wish you and your family Happy Holidays! Have a wonderful day!

"Home Away from Home"

5
24/11/2016

My Sister &I had not seen each other in years, when the opportunity arose to meet up in NYC. We chose this particuliar hotel for its rating, proximity to LaQuardia including a shuttle to the airport, and a full, complementary buffet breakfast. The day manager behind the desk turned out to be the General Manager who went out of his way to ensure our visit was comfortable & pleasant.From our arrival, where he upgraded our room to provide two beds (instead of one, which was that was all that was available when we reserved it), to the end, when he left in search of a safety pin to fix a broken pull tab on my carry-on,we discovered a gem- a home away from home in the midst of Queens, where the entire staff provided friendly, cordial service with a warmth that surprised us. Don't believe stories about NYC being a cold, indifferent city. Some neighborhoods take it upon themselves to reach out to a stranger who then leaves as a friend, determined to return again.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Nancy F, I am so glad to read your comments and happy to learn that you felt at home when you stayed at our hotel. I take pride in my staff as we all work like a family and always treat our guests with utmost care and enjoy doing so. We look forward to hosting your next stay when you visit NYC again. Wish you and your family Happy Holidays from all of us. Have a wonderful day!

"Great place to stay"

5
19/11/2016

Love the fact that the 7 train is just up the block making it easy to commute to NYC for business. Rooms are always clean, well lit and stocked. Staff is friendly, and available at all times. Never feel unwanted or just another guest.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear mariaj167, Thank you for staying with and thank you for your business. I am glad that you totally enjoyed your stay and felt welcomed. This is exactly we all as a team work for. Apart from the # 7 train which so convenient as you mentioned its a great area with lots of restaurants and the sky view mall withing a mile. Let us know when you plan to visit NYC again. We look forward to hosting your stay with us. Have a wonderful day!

"Close to some interesting venues plus the airport"

4
16/11/2016

I was looking for a hotel that offered shuttle service to LaGuardia and was also within walking distance of public transit, restaurants and interesting places to visit. This fitted the bill on all counts – plus being clean, comfortable and quiet. Quiet might seem unlikely given that the hotel is smack next to an elevated subway line that runs above busy Roosevelt Avenue, but the building is new and has been constructed to block most noise. We asked for a room facing away from the street and were given one at the back of the building, on the C level, which is just slightly below the level of the lobby and overlooking the breakfast area. We were never disturbed by the sounds of trains or early breakfasters. Rooms are not large, but they provide everything needed – comfortable bed and pillows, blackout curtains, nice shower with lots of hot water, a small fridge and microwave, TV and a strong wifi signal. If you don't travel with your own computer, there are two near the breakfast area for use by guests, along with a printer if you need to print boarding passes, etc. The shuttle to LaGuardia leaves every hour on the hour; just be in the lobby ten minutes ahead of time. And if you have time to kill between checking out of your room and heading to the airport, you can store luggage with the front desk. Breakfast is included in the room rate and is available between 6 and 9 a.m. It goes well beyond the high-carb, low-protein offerings typical of many hotel chains: expect scrambled eggs, bacon or sausage patties (it alternates), a pot of cooked oatmeal (as opposed to packages that you have to nuke yourself), yogurt and fresh fruit. The breakfast area itself is attractive and spacious, and staff replenishes food as needed. This is a working-class neighbourhood, predominantly Hispanic and off the beaten path for most visitors to New York. It's not pretty or trendy, but it felt safe, even late in the evening, and you'll find plenty of options to try dishes not available at home. We ordered mofongos at a restaurant a few doors away from the hotel, where the waiter didn't speak English but showed us a picture menu. (Googled back at the hotel and learned this is a plantain-based dish from Puerto Rico. Tasty and filling, btw.) There are quite a number of interesting places within walking distance of the hotel. The USTA Billie Jean King tennis centre, home of the U.S. Open, is located in nearby Flushing Meadows-Corona Park. You'll pass it en route to Queens Museum, which has a wonderful display of Tiffany lamps and is also notable for the Panorama of New York, a massive scale model of the five boroughs created for the 1964 world's fair. The Louis Armstrong House Museum is also an easy walk from the hotel. If you're heading to Manhattan, it's just a two-minute walk from the hotel to the 111th Street subway station on line 7, which runs from Flushing to 34th Street-Hudson Yards. The latter is the stop you'll want if you're planning to walk the High Line. It takes about half an hour to get to Hudson Yards on a local train (that's the one with the number 7 in a circle). If you'd rather take an express (the one with the number 7 in a diamond), you'll have to change trains at the next station as the express doesn't stop at 111th Street. Grand Central and Times Square are also on the 7 line. I'm not sure I'd choose this hotel if my main interest was Manhattan, but if you need to be close to LaGuardia or are interested in visiting Queens and want a mid-range hotel, this represents good all-round value.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Tripsterchick, WOW! What else do I say other than thank you? Thank you for staying with us and thank you for your business. I am glad our hotel fitted the bill on all counts – plus being clean, comfortable and quiet. Let us know when you plan to visit NYC again. Please come and stay with us. We look forward to hosting your next stay with us. Have a wonderful day!

"Amazing Stay!"

5
12/11/2016

The whole hotel was clean and quiet, except for the subway noise but the subway is right in front of the building so there's not much they can do about that. They do not have room service but there are plenty of restaurants nearby to order from. The rooms are modern and clean, they also come with a fridge and microwave. The staff is very friendly and accommodating. I absolutely loved my stay and will definitely be coming back here.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Jonixis L, Your comment made our day Amazing! We thank you for staying with us and thank you for your business. Very happy to read that you enjoyed your stay with us overall. I shall share your comments with my staff and let them know that they are doing an amazing job and have to continue to do so. Let us know when you plan to visit NYC again. Looking forward to hosting your next stay with us. Have a wonderful day!

"Nice facility but location is poor"

3
07/11/2016

Best western quality hotel but in a very noisy, run down area of the city. Value for money is not good. The room was cozy, the hotel staff conscientious, the amenities were as described, the breky was adequate and the shuttle ran on time. The hotel is under the train tracks so there it was noisy as it passed over every 20-40 minutes...hard to sleep.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Cdnbill2006, Firstly thank you for choosing our hotel and thank you for your business. I do apologize to you for any inconveniences you have had during your stay. I realize the train is not too far from the hotel building but there is a huge difference so far the noise from the train is concerned. I am sure it may have caused some issue especially if one is a light sleeper. Please inform the FD on your next stay and they can help move your room to a quieter part of the hotel. Well, we look forward to hosting your next stay with us. Let us know when you plan to visit NYC again. Have a wonderful day!

"Great value"

4
06/11/2016

The neighborhood is not that great but the hotel is band new and is very close to the subway. You can get to downtown or either airports any time within 30 minutes using the subway. The rooms are clean and the breakfast is great.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
We are glad that you loved our hotel. You are right, you can be in NYC in less than 30 minutes using the #7 train subway. The #7 subway is just steps away from the hotel which is a huge convenience. The neighborhood is safe and many families with kids going to school. It just appears old because it was built in the early 1930s. We are happy that you liked the rooms and found them to be clean. Let us know when you plan to visit NYC again. Come and stay with us. Have a wonderful day!

"Great!"

5
02/11/2016

We booked a room here after our flight got cancelled. Took advantage of the free airport shuttle and checked in. The man working the front desk wasn't the friendliest, but we managed to get checked in and into our room. We asked if the area was safe and he said it was, but when we walked around the area looking for dinner it didn't feel too safe. Breakfast was great! Rooms were new, spacious, clean, and comfortable. They were a bit loud as the subway runs right by the rooms.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Kyle B, Glad that you were able to use the complimentary airport shuttle that our hotel provides to all of the guests. We thank you for your business. The area is very safe as families with kids live here. This town was built in the early 1930s and has seen several demographic changes. It just has the retro appearance. We look forward to host your next stay when you plan to visit NYC again. Have a wonderful day!

"Not bad"

4
30/10/2016

Ok the room is nice the mattress is better than at the Best Western in Queens Court. There is a mini fridge in the room and a safe. There's a microwave as well. The area seems not as nice maybe a little rougher I have not left my room since I got here. They do have a nice display of snacks and drinks for purchase right beside the check in area. There is breakfast served downstairs in the morning. The 7 train subway is 1 block away at 111th street and 7th which isn't bad. It is a bit noisy because the subway goes by right over the street in front of the hotel.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Katherine L, Good to know that you liked our hotel. Thank you for your feedback and thank you for your business. If you ever visit NYC again, please come and stay with us again. Also please let us know if you have any suggestions that would make improvements to? our hotel. Have a wonderful day!

"Great Hotel!"

5
28/10/2016

We spent one very quiet night here before we flew from LaGuardia home! They offer free parking(wow) and it is a brand new hotel. The shower was wonderful, decor current and very nice. The bed was sooooo comfortable!! Great breakfast-sausage, eggs, fruit, cereal, everything and yummy! The staff was helpful and friendly. I will tell you that the train runs overhead right in front of the hotel, but I never heard or felt the first train, just entering/exiting. They have an airport shuttle also. Thanks Best Western, we'll check you out in other locations!!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Pamela V, Your comments mean a lot to us. Thank you for staying with us and thank you for your feedback. I am glad that you had a good stay overall. Let us know when you plan to visit NYC again....come and stay with us. Have a wonderful day!

"Needed a hotel near sunnyside funeral home"

3
27/10/2016

With short notice we needed to book one night near Sunnyside queens to attend a funeral. The reviews were pretty accurate in that the neighborhood was not very inviting. One surprise however was the elevated train tracks about 20 feet from the front of the hotel. At night one could hear the rumble of the trains going by. Thankfully it was muffled and it sounded like thunder in the distance. The room was clean and the price was fair for the location near the airport.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Jim Boston M, We thank you for staying with us and thank you for your feedback. We are glad that you liked the hotel overall and enjoyed your stay. The #7 train indeed comes in very handy when one is planning to go to Manhattan for less than $3 dollars (subject to change). Let us know when you plan to visit NYC again....come and stay with us. Have a wonderful day!

"Very comfortable, great hotel close to La Guardia"

4
26/10/2016

We needed a hotel near La Guardia that had a shuttle to the airport for an early flight the next day. This hotel was perfect for our needs. New hotel with very clean and comfortable rooms. Even though it was right next to the overhead train, it was amazing how quiet it was. Neighborhood was not great, but it's old Queens, NY, what you would expect. Lots of restaurants within a couple of blocks.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Marlene B, Thank you for your feedback. I am glad that our hotel fit perfectly to your needs. Thank you for your business. I am so happy to read your comments, "Even though it was right next to the overhead train, it was amazing how quiet it was". You are right....the curtain glass wall has done wonders by shutting the noise out. Let us know when you plan to visit NYC again....come and stay with us. Have a wonderful day!

"Those showers!"

5
26/10/2016

Hotel was way, way nicer than expected for the neighborhood. Very convenient - a short block - to the MTA 7 train, which goes right to Times Square in about 40 minutes. The room was very nice, and the showers were beautiful!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Roger G, We glad that you enjoyed your stay and the conveniences. The hotel is indeed conveniently located within walking distance of #7 Subway. It generally takes about 25-30 minutes, especially during off-peak hours. We thank you for your business and thank you for your feedback. Let us know when you plan your next trip to NYC....come and stay with us. Have a wonderful day!

"Nice stay at a good price"

5
26/10/2016

Finding a hotel in NYC is a little intimidating. I am a Best Western person so I tried this one after reading the reviews. Hotel was very nice and only a block from the 7train. I would suggest asking for a room on the back side of the hotel to stay away from the train noise. Have no complaints about the stay and will stay there again.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear rabh2o_S4, Thank you for your business and thank you for your feedback. You are right it is a bit intimidating to search for a good hotel in any metro city. Glad you found one here in NY. We as a team try and do our best to give the best possible service to all of our guests. We look forward to your next stay when you visit NYC again. Have a wonderful day!

"Impressed"

5
21/10/2016

Being unfamiliar with the area we chose this particular hotel because of the proximity to LaGuardia airport and the free shuttle service. While some of the surrounding area is a little less than tidy the hotel is exemplary in its cleanliness. The room was clean and comfortable. The staff was extremely helpful since we were unfamiliar with the subway schedules, etc. Breakfast was a very pleasant surprise offering hot items. I would definitely recommend this hotel to friends and stay there again as well.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear runnerraer, Means a lot! it means a lot when a guest of ours leaves happy and IMPRESSED. Thank you so much for your business and thank you for your feedback. We will continue to work hard and ensure every guest staying with us feels the same. Let us know when you plan your next trip to NYC. Come and stay with us. Have a wonderful day!

"Free shuttle to LGA and the best complimentary breakfast!"

5
19/10/2016

We booked this room for just 1 night returning from Europe before heading home to CO and I have to say it was a very comfortable, enjoyable stay, probably one of the nicest Best Western hotels I've stayed at. The free shuttle to and from LGA was such a bonus after traveling plane, trains, buses, ferries for 2 weeks! (even tho the poor driver on that Friday night had to endure insufferable gridlock and a traffic nightmare unlike any I'd ever seen; even he said it was insane!) But after eating croissants for breakfast for 2 weeks, I was craving a real American breakfast and the breakfast served at this hotel couldn't have been more perfect.... bacon, eggs, waffles, yogurt, fresh fruit, etc. etc. anything you could want they had!! The room was so spacious, immaculately clean and fresh looking, with a large bathroom which was such a luxury after European tiny bathrooms! What a great place to sleep comfortably, decompress and head on home! Will definitely stay here again is we need a LGA lay over!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Babesobrown, Wow! That is a home run right there! I am so happy to learn that you enjoyed your stay at our hotel. I am very proud of the entire team as we all work very hard to ensure that all of our guests enjoy their complete stay. You couldn't have said more. We thank you for staying with us and we thank you for your business. We look forward to your next stay with us. Have a wonderful day!

"Very Nice New Hotel"

5
19/10/2016

A very pleasant overnight. Staff was very helpful. Lots of decent inexpensive places to eat close by. Airports are very close and easy to get to with the Hotel Shuttle. We would definitely use this hotel again for another long layover.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Douglas G, We thank you for staying with us and thank you for your business. Very happy to learn that you had a good experience during your stay and the staff was courteous and helpful. Let us know when you plan to visit NYC again....come and stay with us. Have a wonderful Day!

"Anniversary Weekend"

5
18/10/2016

Great place. It's in Queens, so we did commute to the tourist stuff (times square...Broadway. ...) it took about 30 minutes to get to all those things. When we first checked in, we were coming off of an overnight flight and we were tired. The front desk associate allowed us to check in early. We were able to get extra pillows and a blanket... and the awesome thing is the shuttle. We checked out at 11, but still had a late flight. Even though we cheked out, we were still able to take advantage of the shuttle. Awesome place, great guest service, everyone very hospitable. I pre judged this place and didn't expect all the generosity. Thanks for making our 1 year anniversary AWESOME! Also...alot of reviews mention the loud subway. The hotel is LITERALLY right under/next to the subway. I didn't find it too loud, nor did it keep me up at night an we were on the third floor.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Felisha K, Many congratulations on your Anniversary. So glad that you chose our hotel and had enjoyed your stay. Happy to learn that you were treated with warmth and all of the staff was affectionate. I am proud of my staff and they really work very hard to ensure that every guest is treated with utmost care. We thank you for staying with us. We look forward to your next stay when you plan to visit NYC. Have a wonderful day!

"Stayed Here Because of Free Shuttle"

5
17/10/2016

This must be the nicest Best Western I've ever stayed at. Room was exceptional. Everything was brand new, quiet and comfortable. Unfortunately, we were there one night at the end of our trip to Italy. Despite gridlock on the streets around LGA, the shuttle driver found us (departure level, middle island) after a few minutes. It took more than 1/2 hour to get from LGA to the hotel less than two miles away. Traffic on a Friday night was gridlocked. The return to LGA the next morning at 10am was uneventful and only took a few minutes. Forget buying $3 water in the lobby. Walk one block to a little market down the street and get a bigger bottle for 59 cents.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear davidwX8274TE, We thank you for staying with us. So glad that you enjoyed your stay. We thank you for the huge compliment, " THIS MUST BE THE NICEST BEST WESTERN I'VE EVER STAYED AT". This means a lot to us. We thank you again. Looking forward to host your next stay with us. Yes, enjoy your trip to Italy. On your next stay I will have a bottle of water complimentary for you......so you don't have to walk and spend your change for it. Have a wonderful day!

"Stay for a concert at Forest Hills Stadium"

5
13/10/2016

At first we thought it was a little different having a hotel pretty much in the middle of a neighborhood. Though Roosevelt Ave. is mostly commercial, it is surrounded by homes What we experienced was a very clean hotel with an attentive staff. Our room was a nice size with a good sized bathroom. There is a subway station a block away and if you like to run, you can take a few turns around Citi Field. It is a very convenient location to the airport as well. Overall we found it to be a real value and a good experience.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear blcxy, We greatly appreciate your feedback. Most importantly we are happy to learn that you enjoyed your stay with us. I give a lot of credit to my staff who make sure that all of our guests are treated with utmost care. Glad that your stay was a real value and you all had a good experience. Looking forward to host your next stay with us. Have a wonderful day!

"Great option around Laguardia"

4
10/10/2016

It is a nice, clean, new/newly remodeled place to stay. I only stayed for one night on a business trip so I can't comment on the day experience at the hotel, I did not have the breakfast nor used any of the amenities at the hotel, but I had a comfortable sleep in a clean room and I was out by 6am. The airport shuttle is also a plus. Also, Linda at the front desk was very helpful. I would stay here again.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Arsalan S, It is a pleasure to read you feedback. Glad to know that you had a comfortable stay even though it was only for a one night. We thank you for your business and look forward to host your next stay with us. Have a wonderful day!

"Unreliable transfer to the airport"

2
05/10/2016

The major reason we stayed here was because of the shuttle to the airport (which leaves on the hour every hour) between 5am and 12 midnight. We thought it would be stress free and hassle free option! It is now 11:20am and we are still waiting! Going to have to run through the Airport now! What a joke! If we miss our flight I will be updating this review to zero! And seeking compensation.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear David S, We thank you for booking with us and thank you for your feedback. I understand how frustrating it can be when waiting for the shuttle becomes long. I just want to explain this that when our shuttle bus goes to LGA in normal circumstances it does not take more than 10 minutes one way. However there is a whole lot of construction going on at the airport which contributes to everyone's frustrations. Just for explanation purposes the shuttle got delayed because of this. Again we do apologize for any inconveniences caused because of this. Have a wonderful day!

"Stay for a Retirement party invitation"

5
01/10/2016

This hotel has the best customer service, the rooms are very clean and the the breakfast is was delicious. Very convenience to the subway number 7 and buses. Next to City Field stadium (METS GOGO....) a lot of restaurant in the area.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Ruth A, We thank you for staying with us and glad that you enjoyed your stay. Thank you for your feedback. We as a team really work hard to ensure every guest feels the way you felt when you stayed with us. Thank you again for your feedback. Looking forward to host your next stay with us. Have a wonderful Day!

"US Open 2016"

2
26/09/2016

We booked this hotel with the help of a travel agent because of its close proximity to the USTA Billie Jean King National Tennis Center in Flushing, Queens and LaGuardia. The stay was marred by a dirty diaper in the room and the lack of towels. When I addressed the issue to the front desk, there was no effort made to make it right with us. We changed hotels.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
This is the second time an unknown person has posted this comment. I had requested Tripadvisor team to consider in removing this comment because there was nothing of this sort happened at the hotel. I had requested the person who posted the same comment last time to give a name under which the reservation was booked or at least a room number so I can investigate. But no one ever got back to us.

"Poor..."

3
26/09/2016

I stayed in this hotel 1 night and spent 2 full days at the US Open. The hotel is located in a very convenient walking distance from both of the entrances to the stadium. Plus if you need to go to the center of Manhattan there's Metro station 1 minute walk away. But it's about only advantage… and disadvantage at the same time, cause the metro bridge is going right outside of your window.. It feels like you're going to sleep and waking up in a train. Maybe you could ask for a room on the other side and it would be better? Also I had an issue with Ice machine right outside of my door, it was working (leaking) very loudly.. The bed was ok, but because of all these noises I had a restless sleep. Parking area is very limited (like about 9-10 spaces)! Thankfully, I got one. Another surprise was waiting for me in the morning, when I got down to the breakfast area at 9:25 and didn't find ANYTHING except cereals and fruits… The woman from staff was cleaning everything up even tho she saw me trying to get food. She didn't ask me if I need something, instead she put away even plates! I had to stop her and «steal» one, but IT WASN'T even 9:30am!! It's ridiculous! You have to educate your staff that it's inappropriate to clean up before the time of the breakfast is over! That's the first time ever I saw this. Even in Comfort Inn they wait like 5-10 extra mins.. So, overall I'm disappointed, probably won't be back...

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Alexandra R, We thank you for staying with us and thank you for your business. I remember you had mentioned about the ice machine noise (felt like water leaking noise) but it was the machine defrosting the water that goes in the drain below. We have already acted upon this issue and placed little interceptors that would take the water drop noise away. Secondly, I have already spoken to the breakfast department and have informed them to keep the breakfast open 10 minutes past the closing time.... I do apologize for any inconveniences that were caused during your stay. We do a much better job than what you experienced. Having said that I would request you to visit us again on your next NYC visit and we will make it a much better stay for you. Have a wonderful day!

"Quieter than expected"

4
26/09/2016

When we arrived I was concerned as the elevated train tracks were within twenty feet of the front door with trains passing every few minutes. However once inside, it was a very quiet hotel in our room. The location is near Citi Field, in a very ethnically diverse neighborhood. The subway/train is just a few blocks away and it was easy to get to Manhattan. The hotel offers free pickup and delivery from LaGuardia airport which was not advertised.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Charkes H, Thank you for staying with us and thank you for your feedback. You are so right that the noise factor is completely eliminated once you are in your room. I am glad you enjoyed your overall stay with us. Let us know when you plan to visit NYC again....come and stay with us. Have a wonderful Day!

"Close to the airport, easy access to subway"

4
25/09/2016

We used this hotel as a base for a 4 day trip to New York city. They offer a free airport (LaGuardia) shuttle. The subway station (111th street, 7 line) is a block from the front door. That said, if you want a reasonably priced hotel in the New York city area, this might be the one. If you want to walk out of the front door and be in the middle of the action, this will not be what you want. The rooms appear to have been recently remodeled and are appointed appropriately. Since the hotel is close to the rail way, the sound of passing trains is heard; not loud enough to cause problems. The only complaint/suggestion I have is to start the breakfast on time. Upon check-in, we were told the breakfast started at 6:30 AM; a sign in the breakfast areas indicated a 6:00 AM start time. One day we went down at 6:30 AM for breakfast due to an early appointment, the breakfast was not fully set up, i.e: waffles not ready, breakfast meat not ready, no fruit juice. That being the only issue, Allen all the hotel suited all of my needs for this trip. I would recommend this hotel.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear steveb195, We thank you for staying with us and thank you for your business. You have explained it quite nicely....we are a brand new hotel. As you know the train is thunderous when you are on the street and then once you are in your room you do not hear anything.....Great job done by the architects. Breakfast timings are indeed from 6:30 am to 9:30 am during the weekdays and 7 am to 10 am on the weekends. I do apologize for the incorrect sign posted and we will fix it right away. Please let us know when you plan to visit NYC again....come and stay with us. Have a wonderful day!

"Weekend Getaway from Georgia "

5
22/09/2016

Me and my wife planned a getaway from the kids before we get in holiday season, we chose this hotel because of all the great reviews, and they are very accurate we have been very pleased, and the staff is awesome. We will for sure being coming back here again for the proximity to Laguardia and Citi Field, and the great prices and great customer service. Thanks The Mallard's

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Mallards, It was our pleasure to host your stay. We thank you for your business and we are glad that you all had a great stay! Please let us know when you plan to visit NYC next....come stay with us again and we will do our best to make it even a better experience. Have a wonderful day!

"I'd Go Back"

5
20/09/2016

Very clean property, with a surprisingly good breakfast. (Get there early, before the bacon runs out.) Ask for a room on the back, away from the trains. Also, carry a white noise machine, or download a phone app for white noise. (A nearby street party lasted until 4:00 Sunday morning.) This place is very close to the 7 train stop. It's great for being able to get around.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear GrownManX, We thank you for staying with us and thank you for your business. I am delighted to read , " I'd Go Back". This is what we work for.....to have customers come back and stay with us again and again.... Please let us know when you plan to visit NYC next and we as a team shall do our best to make it even a better experience for you. Have a wonderful day!

"US Open 2016"

2
10/09/2016

We booked this hotel with the help of a travel agent because of its close proximity to the USTA Billie Jean King National Tennis Center in Flushing, Queens and LaGuardia. The stay was marred by a dirty diaper in the room and the lack of towels. When I addressed the issue to the front desk, there was no effort made to make it right with us. We changed hotels.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, First of all thank you for staying with us. I am surprised after reading your comments because your room is the only one that has complained of missing towels. Also I am unhappy to read that there was a dirty diaper left in a clean and inspected room. I do apologize to you if this has happened. I am not sure why you did not give your name when you were sending this comment. Can you please let me know what room you stayed in and under what name your reservation was booked so I can further investigate as to what happened ....if happened. Have a wonderful day!

"Great deal for NY Hotel close to all transportation"

5
01/09/2016

Excellent hotel for the price. Walking distance to US Open and Mets Game. Two blocks from Subway. Best deal I found for Hotel in MY. Very clean and well kept. Shuttle to airport was FAST. Other reviews mentioned Subway noise, had NONE in our room. Back side rooms are the key I think. Great breakfast.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Scott F, You said it all. I can only thank you for staying with us and thank you for your business. We as a team are glad that you had an Excellent experience at our hotel and we promise to keep it that way. Looking forward to host your next stay with us. Have a wonderful day!

"Great for proximity to Billie Jean King tennis center"

5
01/09/2016

I went with my wife and daughter to attend the US Open and finding a hotel within walking distance was important. In previous years we have stayed at the Parc Hotel and didn't care for it. I saw this hotel as we were leaving last year and booked a room for 2016. This hotel's location is marginal (train noise) but they work hard to mitigate this negative. It is located in an urban, ethnic neighborhood and we never felt unsafe returning at 9:00 to 10;00 PM from the tennis. The staff was engaging and very nice. The breakfast was excellent. We had no issue with the beds and the shower was fabulous. So - the train. We asked for and received a room away from the elevated tracks and we heard very little of the rumble. They provide four news papers in the lobby and the Wifi was excellent in terms of reception and speed. The TV was large and easy to use. My daughter used the fitness center and thought is was very good. My thinking on hotels of this nature is that I plan only on sleeping there so that is the experience I measure. I am not looking for a resort experience. We drove into the city and parked at the mall located at the intersection of Roosevelt and College Point Blvd. The cost was $52 for two + days. There are 10 spots behind the hotel available on a first-come, first-serve basis. Call as you approach and they will tell you if any are open. The tennis center is located at the midpoint between this Best Western and the mall parking garage. We toured the neighborhood and there are some fascinating ethnic stores and eateries as you walk due west. You will also find lots of typical NYC grime. We no longer travel to NY for pleasure as it is dirty, loud, cold even on the hottest day -no one dares engage with you. Anyway. We will stay here for future tennis trips.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Bmchan, What a pleasure to read your feedback! So happy to learn that you and your family had a fantastic stay with us. We as a team try and work hard to ensure every single guest of ours leave happy and enjoy a comfortable stay. I must thank you for your business and shall look forward to host your next stay with us. Have a wonderful day!

"Good bargain but no parking & near subway"

3
28/08/2016

I was looking for a hotel to stay close to Laguardia Airport for an early morning flight (not from NY) and found this on Expedia. The price seemed great for a nice looking hotel on the inside. The inside pictures accurately depict what it looks like - very nice accommodations on the inside for the price you get. But it doesn't show the above ground subway that runs right outside the hotel at the level of the first or second floor. It's VERY loud. Interestingly, they did do a good job with insulation considering how loud the subway was. You can hardly hear it from the inside. It says there's free parking but it's very limited and finding street parking was hard. This is the type of place that's nice to stay at if you need a short stay close to Laguardia Airport - but not necessarily a place to stay if you're looking to call it home base for a NYC vacation.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Eunice L, Firstly we thank you for staying with us. Glad to learn that you had a pleasant stay. You are so right about the noise factor. You experienced it both on the outside and then inside the hotel. Its a huge diffidence. It is thunderous on the outside and you do not hear anything once you are inside the hotel or the room. We are aware of the parking situation and are currently working on finding a suitable solution. As a matter of fact if someone is coming for a vacation to NYC, this is a perfect hotel to stay. I tell you why.....leave your car home and use the local transportation which is a huge convenience for any one. We are half a block from the#7 train that transports you to Times Square in about less than 25 minutes.....and I did not mention the room rate differences one from in NYC. I encourage you to come and stay with us on your next NYC visit. Have a wonderful day!

"Good Place to Stay for Airport Shuttle"

5
28/08/2016

We frequently visit NYC and hate the commute (or taxi ride) to LaGuardia. Many motels/hotels with a shuttle are in areas where there are few options for food. This area of Queens might be a little unsettling for some travelers, but my husband and I found the surrounding choices for food quite good. We even had some time the day our flight left and walked to the Louis Armstrong museum. The subway is almost on top of the motel, but once you were inside you didn't hear it. The beds were comfortable and the breakfast was good. We probably will stay here again.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear M4maM4nn, Glad to learn that our hotel was perfect for your needs. Thank you for staying with us and thank you for your business. Yes, you are right about the local eateries. Food is really good out here. Glad you had the time to visit the famous Louis Armstrong museum. It is within the walking distance from our hotel. Next time you can plan to go to Times Square as the #7 train (within walking distance) will take you in about 25 minutes for very economical price. Looking forward to host your next stay with us. Have a wonderful day!

"Extraordinary Experience!"

5
27/08/2016

From the complimentary transportation provided from the airport to the moment I returned for my flight home, my stay at this Best Western was exemplary! Check-n and check-out were expedient and handled to perfection, as were every detail of the hospitality received. The room was refined and yet, so very welcoming and cozy. Great air conditioning and the shower was awesome! Their lobby and dining area are exquisite and inviting. My only regret was having limited time due to my schedule. I could have stayed forever and loved every instant!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Ana R, Working in hospitality we wait to hear words like, "Exemplary, Expedient, Perfection, Refined, Welcoming, Cozy, Awesome, Exquisite...." and many more. You experienced it all !! So glad that you enjoyed your stay with us. We thank you for your business. Well can't say much but your feedback only encourages and motivates us to keep up the good work. We as a team will continue to work had and make it even better. Looking forward to your next stay with us. Have a wonderful day!

"Corona stay"

3
25/08/2016

My trip was strictly business, an overnight stay in a Best Western to earn points. The location in Corona was about 5 miles from the office which made it an acceptable location. The hotel itself was okay except for the breakfast, cold eggs and overcooked sausage. The room was fine, the internet connection was excellent. The most significant challenge is parking. There were at best 15 parking spaces in the rear of the hotel and 14 of them were taken when I arrived. Of course, to get to it I had to enter the exit only entrance because the hotel's courtesy van was parked in the entrance. If I have to travel to this office again, I would not stay at this Best Western.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Hello again John A, I would thank you one more time for your business and thank you for staying with us. Glad to learn that your room was fine and the internet connections were TOP-NOTCH and helped you for your business purposes. I have already spoken to the person responsible for serving breakfast (thank you for bringing this to notice) and have ensured that we never give a chance to our guests to complain. Please know we will and have made improvements in this area. Parking is a challenge as I mentioned while replying to your previous email. As I mentioned we are working on to find a suitable solution soon. I would love to have you come and stay with us again and please let me know when you do so. Looking forward to host your next stay. Have a wonderful day!

"BW Corona"

3
24/08/2016

The hotel itself was fine once you're inside the hotel. The biggest challenge I had was the VERY limited parking available. There may have been 15 parking spaces total for a hotel with 5 floors of rooms! It's not an area where you'd want to park your car in the street, definitely not! I was able to grab the last parking space. Even though the above ground L ran in front of the hotel, it didn't bother me when sleeping. I'm a homebody so when I travel I usually will order room service, not available here, but they did have a pretty decent selection of items in the lobby to choose from. I made due with what I found. I guess if your adventuresome you could find a restaurant nearby especially since I was within 1/2 a mile from Citi Park where the Mets play. All in all, it wasn't horrible, just need more customer benefits.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear JOHN A, We thank you for staying with us and thank you for your feedback. Parking is indeed a bit of challenge at this point and we are working on a possible solution and will soon have one. I am glad that you were able to get a parking spot. Parking on the streets is not an issue. This is a great neighborhood and a safe neighborhood. Families with kids live here and never had any issues. It is indeed an old town and maybe that sent a different message. Also, please know we are a limited service hotel and do not provide room service. Please let us know when you plan to visit NYC again, come stay with us. Have a wonderful Day!

"Excellent bargain"

5
24/08/2016

This is a fantastic place to stay if you dont want to pay outrageous Manhattan prices. It is 2 blocks from the subway with very easy access into Manhattan. We stayed for 2 nights. The hotel is only one year old so everything is new. It's clean, bright and the staff is great. The neighborhood does not have many places to eat but there are so many other choices not too far away. You can cab or Uber anyplace for not much money. When I go back to NYC I will definitely stay here again.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Bonniesangert, I must say you are an excellent guest at the same time. You were able to recognize and appreciate all of the so convenient facilities at our hotel. Glad that you enjoyed all of it and had a good stay. We thank you for your business and your feedback. This really encourages the whole team and motivates to do even better. We are looking forward to your next stay with us. Have a wonderful day!

"You will be pleasantly surprised"

5
24/08/2016

When booking any hotel in New York city there is great trepidation, but in this case have no fear, I feel its the best (western) you can do. Any one booking a hotel in this city must understand that with few exceptions all areas are risky I felt fairly safe at this hotel

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Ron B, We thank you for your business and thank you for your feedback. I am glad you enjoyed your stay with us. We will continue to do our best to ensure every guest that stays with us feels the same as you have. Once again thank you for staying with us and looking forward to host your next stay with us. Have a wonderful day!

"Good Option for LaGuardia Airport"

4
21/08/2016

The hotel is close to LaGuardia, offers transport to airport - you have to call for pickup. My room was comfortable and clean. The only small problem for me was that the room was partly below ground and had a damp feel to it like some basements feel.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Mathyew, First of all thank you for staying with us and thank you for your business. You are right the airport shuttle comes very handy which many of other hotels do not offer so it is really very convenient. WE checked the rooms on the C-Floor and they are not damp at all. I am not sure why you felt that way but we will keep an eye on it. Also you have easy access to #7 train that takes you to NYC downtown in about 25 minutes and in less than $3 dollars (one way / subject to change). Let us know when you plan to visit NYC again....come and stay with us. Have a wonderful day!

"My Review"

4
21/08/2016

This hotel was good for the area and the price. They also offer a shuttle to and from the airport. I called several other hotels in the area and they don't offer the service. The room was updated, clean and modern.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Marsha H, We are so glad that you stayed with us and noticed the differences in services we provide. Thank you for staying with us and thank you for your business. You are actually have easy access to #7 train that takes you to NYC downtown in about 25 minutes and in less than $3 dollars (one way / subject to change). Let us know when you plan to visit NYC again....come and stay with us. Have a wonderful day!

"Highly recommended"

5
07/08/2016

The hotel feels like new. It is clean, provides a good breakfast and has an excellent location, close to many restaurants with good ethnic food. We stayed for a night to be close to the airport. The hotel even gave us a ride to the airport at not extra cost.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Alma D I, Very happy to read your feedback. We as a team work very hard to ensure that every single guest of ours feels the same as you have. We want to ensure all of our guests to have a comfortable stay at all times. Your feedback matters to us as this encourages to continue the good work and work even harder. Looking forward to host your next stay with us. Have a wonderful day!

"Best Western Plus LaGuardia Airport Hotel Queens"

3
06/08/2016

This hotel is very nice. It is easy to get to Manhattan from there. The staff are friendly and the rooms are nice. The beds are extremely comfortable. I would prefer a hot breakfast and for it to be available for a longer period of time.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Dana S, How delightful to read your feedback and very satisfying to know that our guests felt welcomed. We are glad that you enjoyed your stay with us. Yes, it is indeed very easy to get in the Manhattan from our hotel. The # 7 train (subway) shuttles you in about 25 minutes and its very economical. We do serve hot breakfast every morning, like: Freshly made waffles with added condiments, Scrambled eggs made daily, Sausages, Bacon, Fresh white and wheat bread to make your own sandwiches with added condiments, Cooked Oatmeal just to name few. We will consider your advice of extending the breakfast timing beyond 3 hours. Please let us know when you plan on visiting NYC again....come and stay with us. Have a wonderful day!

"Good Value Accommodation for NYC Trip"

5
05/08/2016

Was looking for quality accommodation without the Manhattan price tag for my final 3 nights in New York before my 30 hour flight home! Wasn't disappointed. This is a new Hotel with first rate spcious room & facilities. Nice complimentary breakfast too. Surprisingly quiet given it's location next to subway train track (overhead). Location was fine for my purpose, but being located in Corona Queens is certainly not a tourist destination. Subway trip to Times Square is only 30 minutes away & a convenient trip (other than when carrying luggage which requires hauling up stairs to the subway track at the hotel stop). Was a great choice for me & have nothing negative to say. Would consider staying again.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Flying_Kiwi1958, So glad to read your comments. Very happy to learn that you enjoyed every moment of your stay with us. Comments like yours always encourage us to continue the good work and do it even better. I understand you travel quite often and if you happen to be in New York again....please come and stay with us. Looking forward to host your next stay. Have a wonderful day!

"Convenient to LGA, far from Manhattan - so take your pick"

3
30/07/2016

As other reviews explain, this hotel is quite new (or newly renovated), clean and comfortable, with friendly and helpful staff. Room rate includes complimentary in-room wifi, and standard (decent) BWP breakfast in a space that does become crowded. My room was on C level (like a basement), at the back - which is good as it minimizes noise and rumble from the elevated train tracks that are directly in front of the hotel (and very loud if you are walking along the street). For a cheaper hotel convenient to LGA and if you are working in Queens - or seeing the Mets, or tennis etc - this is a good spot. If you are going to Manhattan, go to Manhattan. I was doing the former, so I have no complaints.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear AlPandR, We thank you for staying with us and thank you for your feedback. Glad that you enjoyed the convenience to LGA ...as a matter of fact Manhattan is not far at all. You can take the # 7 train and will be in Manhattan in less than 25 minutes. You are right, both Citi field and the Tennis stadium are within the walking distance from the hotel. Please let us know when you plan to visit us again. Have a wonderful day!

"Hotel close to LaGuardia Airport"

4
29/07/2016

The hotel is close to Laguardia Airport. The room was comfortable and on the other of the train tracks. The Wi-Fi worked well. There was a Fridge and Microwave in the room. There was a free transfer to and from the airport. The breakfast was ok and the breakfast room was very small and crowded. The front desk staff were very friendly.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Jan S, Very happy and pleased that you had a good stay and enjoyed it overall. Also glad to learn that the front desk staff was very friendly. Please let us know when you plan your next visit to NYC....come and stay with us. We look forward to hist your next stay. Have a wonderful day !

"A good hotel, a GREAT location"

4
26/07/2016

I discovered this hotel quite by accident. I searched for hotel close to Citi Field and the Long Island Railroad, and stumbled onto this little gem. The hotel looks and feels new. The rooms are small but more than sufficient for one. Ask for a room on the back side of the hotel away from the train tracks. My room was clean, and the bed was VERY comfortable. The hotel is readily accessible by train (#7 stops 1 block away from the hotel), by bus from LaGuardia Airport (Q48 stops one block from the hotel) and the free airport shuttle to either LaGuardia or JFK airports. From the hotel you can easily walk to Citi Field (home of the New York Mets) located less than 1/2 mile straight down Roosevelt Avenue. The Bilie Jean King USTA center is even closer. And Flushing Meadows, NYC's second-largest park, and home to the 1964 Worlds Fair, is just a mile away. Food options, as you might expect in NYC, are plentiful and near-by I really enjoyed my dinner from Moonlight Diner, just a couple of blocks away on Roosevelt. Moonlight Diner is opens 24/7, and has a broad menu of Mexican and American favorites. I highly recommend it as well.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear PJ_CBJ, What a pleasure to read your comments! Thank you for staying with us and thank you for your feedback. You said it all in your feedback . I and my team is glad to learn that you enjoyed your stay. Your feedback only encourages us to keep up the good work and continue to work hard. Let us know when you plan your next trip to NYC....come and stay with us! Have a wonderful day!

"Real Value near Laguardia"

4
24/07/2016

After staying the week in uptown NYC, I was a bit unnerved as our taxi pulled up in front of this Best Western that my wife booked to get us close to Laguardia at a low price. Much to my surprise and our delight, the hotel is like brand new with friendly staff, a great free breakfast and easy airport shuttle. Desk staff at the hotel spoke perfect English and were very helpful. Thus, my four-star rating. We checked in fairly early so we walked less than half a block to local eateries. I've long-since lost my ability to speak or understand much Spanish, which was a barrier in this Hispanic neighborhood, but people were friendly and helpful. After struggling to make clear our order with the Hispanic waitress, we had a good and low-priced pizza at Victoria's, about 500 feet away. The hotel sits right beside (almost under) busy elevated train tracks, but we barely noticed once inside the hotel. The neighborhood might be intimidating for a typical suburbanite, but we encouraged the young family replacing us on our airport shuttle that they should enjoy a comfortable stay. We would definitely stay here again if flying to/from Laguardia.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Hello Mark S, Firstly we thank you for staying with us. Glad to learn that you enjoyed your stay overall. The neighborhood may be intimidating to some as the demographics have changed over the years in this area but we or any other guest never had any issues so far. I hope the pizza was good! Inside the hotel, you are so right that the train running nearby does not bother at all. I am happy to learn that our team was friendly and helpful. Please let us know when you plan to visit NYC again and we would love to host your stay again. How about getting pizza delivered next time !! You have a wonderful day!

"Best Western LaGuardia"

4
22/07/2016

Great staff, very friendly and accommodating. Clean, new decor and rooms. Convenient to airport. Urban neighborhood/ location. Easy access to trains into Manhattan. (Small rooms.) Very little parking. Stores and local restaurants/eateries within walking distance.Daily breakfast is included. Free wifi, business center, and clean fitness center. No laundry room, but service is available. Free hourly shuttle to airport.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Michael J, We thank you for your business and thank you for staying with us. I am glad that you had a good stay and was treated nicely. You said it all in your feedback and we as a team try and do better everyday. We want every guest of ours to have a good time and all leave happy. Please let us know when you plan your next visit to NYC....come and stay with us! Have a wonderful day!

"Close to Citi Field - too close to the tracks"

4
19/07/2016

For being right next to the tracks, the sound was actually not terrible. True, it sounded like rumbling thunder every 5-10 minutes. But that wasn't too bad. The hotel is clean and new, within walking distance of some great food places.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Gene B, Thank you for staying with us and thank you for your feedback. Glad you enjoyed your stay with us. Yes, it is really a luxury walking to Citi Field as it is so close by. Thank you for your comments as this motivates us to continue the good work and work even harder to keep it that way. Let us know when you plan to visit NYC again....come and stay with us. Have a wonderful day!

"Comfy beds"

5
17/07/2016

Nice hotel, friendly and helpful staff, free breakfast and shuttle to LGA airport! Hotel is just a few months old, subway right out the front door, but we never heard a sound from it inside the hotel. Several restaurants that are in easy walking distance, the neighborhood was safe.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Deanna K, Thank you for your feedback and thank you for staying with us. I am glad that you enjoyed your stay. You are yet another satisfied guest who had a sound sleep at out hotel despite the #7 train running not too far from the hotel. When this hotel was being built the noise factor was kept in mind otherwise it would be difficult for guests to sleep. Please let us know when you plan to visit NYC again....come and stay with us. Have a wonderful day!

"Very Pleasant Stay!!"

5
14/07/2016

They picked me up at Airport, and our stay was very pleasant. The hotel is super clean. The rooms are a decent size for NYC. The bed was super comfy. The pillows were just as comfy as the bed. Breakfast was decent for FREE. We had a room in the back of hotel on 2nd floor, and the subway sound was not a problem at all. Speaking of the subway. The 7 train is a block west of the hotel, it goes straight to Manhattan. The staff was extremely helpful. Christian who worked the afternoons was very helpful and made our stay spectacular. I highly recommend this hotel if you are traveling via subway while in NYC. If you are driving you might want to look elsewhere. Parking is super limited. The also took me back to LaGuardia at the end of our trip.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Brad F, We thank you for your feedback and your comments. I am really happy because this indeed is satisfying and motivating for us all. My team really works very hard to ensure that every guest leaves happy and satisfied. Your comments tells us that we must continue the good work and and do it better. We look forward to host your next stay when you visit NYC again. I will also acknowledge Christian for a job well done. Thank you for staying with us. Have a wonderful day!

"Don't Stay if you want to Sleep"

3
05/07/2016

Hotel was clean although smell of the room was off putting at first. Seems quite clean and bed pretty comfortable for a hotel. Television was nice, room was spacious, bathroom very modern. Continental breakfast was included in our price and was delicious for just a continental, even had fresh waffles you could make yourself in a waffle iron. Cons, not enough parking although I suppose this is to be expected in NYC and location to the train, you could not sleep at all , trains all night constantly rumbling the entire room. I suppose it can't be helped, but don't stay here if you are a light sleeper.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Cassie S, Thank you for staying with us and thank you for your business. I humbly DISAGREE WITH YOUR STATEMENT. If you read the reviews of several guests ...99.99% of them have described their surprise that how quite the rooms are. Yes, there are light sleepers and will get disturbed on drop of a pin. Yes, the so convenient # 7 train does pass by but its not that you hear the train or the hotel is rumbling because of it. That is not the case at all. Our light sleepers have always called the front desk right away and if availability permitting the front desk staff have always moved the guests to a higher floor and also to back of the hotel building. Having said that, I would like to invite you and stay with us again and let us know when you come back. I want you to re-evaluate your views about this beautiful hotel unless you refuse to do so. Have a wonderful day!

"Just what we needed . . ."

4
30/06/2016

We stayed overnight in order to get up early and catch a bus to summer camp. Yes, the parking situation is problematic - but the shuttle driver and woman at the front desk helped to make the best of the situation. We were able to squeeze our mini van into the lot - and get it out in the morning. Good breakfast (always love the waffle machine) - and we were on our way. The subway noise isn't quite as bad as the Blues Brothers' apartment in Chicago.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Joseph L, We thank you for staying with us and thank you for the feedback. We are glad to know that you had a good stay and were able to do what you needed to do. Parking is a bit of challenge for us and we are currently working on finding a solution. Hopefully we will have one soon. Please let us know when you plan to visit NYC again....come and stay with us. Have a wonderful day !

"Parking is a serious problem!"

3
25/06/2016

This Best Western has a lot going for it: --It's convenient to public transportation --The rooms are comfortable --The service is courteous and responsive --The breakfast is better than average. So why the "Average" rating? The parking situation is TERRIBLE! The Guest Directory says, "Parking is available to all registered guests" but then, two sentences later, it says there are limited spots. When we arrived the one space set aside for people with disabilities was occupied by a car with no "disabled tag." I wrote to the manager and, by our third night, he was able to correct this situation. However, the van the hotel uses to take people to and from the airport parks in the entrance to the parking area (street parking is very limited), requiring guests to enter the narrow exit lane to find out if a parking spot is available. The manager is a reasonable person and he did his best with a difficult situation -but he could not solve it. (During the week we were there, I saw one party cancel their reservation because of the parking problem.) If you do not need a car, this is a very convenient and well run place. If you need a car, go elsewhere!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear YayoNorCal, Yes, indeed parking situation is a challenge for us as we are currently working on finding a solution. We will soon resolve this issue. I do apologize to you for any inconvenience caused because of this. I must thank you for staying with us and thank you for your feedback. Glad to know that you enjoyed rest of the stay. Please let us know when you plan to visit NYC next....I would encourage you to come and stay with us. Have a wonderful stay !

"Will stay there again!"

5
23/06/2016

Room was small, but all I needed....spotless clean room & bath is #1 requirement, and this place was exceptional. Bed was very comfortable, and sheets were clean and crisp. Breakfast was fantastic! My room was in front, next to the subway, but I was amazed at how quiet it was, considering. They provided ear plugs, but I didn't need them. If I had one negative, it would be their shuttle schedule. They advertise airport shuttle, and I had no problem being picked up when I arrived at LGA. But, when I checked out, and had a very early flight, I was told the shuttle doesn't start until 5 AM, so I had to get a cab. They need to make guests aware of their shuttle schedule in their advertising.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Mammavon, We thank you for staying with us and thank you for your feedback. Really appreciate your business. Glad that you enjoyed your stay. We will work on your advice of starting the shuttle earlier than 5 am. After all the idea of getting a feedback is to know what guests like yourself are looking for. Please let us know when you visit NYC next time. Looking forward to host your next stay. Have a wonderful day !

"Great little hotel near airport"

5
22/06/2016

This is a diamond in the rough hotel. Beautifully renovated and the hotel pictures don't do it justice. We were overwhelmed when we arrived. To some people the neighborhood would be scary but late at night we went to a place close to hotel for pizza. They also have Hispanic food and is Victoria's. The front desk suggested we try it. Many locals were watching a soccer game and speaking in Spanish and was very interesting. We have a decent size room and large bathroom in a nicely decorated room. Nice hot breakfast with waffle maker,eggs and bacon,cereals,nice assortment of bagels and pastries,juices,coffee and large seating area! Close to el train that takes you to Manhattan. You can hear the trains but that didn't disturb our sleep it might others. You can get better and more expensive rooms in Manhattan but the price and small inconvenience of a short train ride is worth it!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Nytexan70, You couldn't be more right in your feedback on this beautiful hotel. We really appreciate and thank you for your business. I am glad that you had a great time overall. It is indeed a great neighborhood. Built in the late 1930s it has the retro look and families with kids live here. Great food, a convenient # 7 train , Walking distance to both Citified and the Billy Jean Tennis stadium, Skyview mall nearby plus many more. Let us know when you plan to visit NYC again....come and stay with us ! Have a wonderful day !

"earplugs offered"

3
19/06/2016

Way too noisy. Right along the 24 hour elevated steel subway line. When asked what could be done, desk clerk gave us earplugs!! Did not sleep due to the noise and vibration every few minutes when trains passed each way. Had we known about the line we would not have booked this hotel. Major failing of Best Western to not advise guests about it.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Richard M, I want to thank you firstly for choosing out hotel and staying with us. Yes, the train which is a huge convience is not far from the hotel. Majority of our guests have loved the fact that the train is within the walking distance and have left happy & surprised that they did actually slept very well. Having said that I also realize many of us are light sleepers and can get disturbed easily. Richard, I do apologize to you for the inconvience you have had during you stay. I will seek your advice on 'mention of the train passing' by the hotel and see how best we can inform our future guests of it. Please feel free to reach out to me directly at the hotel phone number if you may have any questions. Have a wonderful day !

"Wonderful Option to Staying in NYC"

4
17/06/2016

Stayed at Best Western Plus during Spring Break for 4 nights with my daughter (12) and two friends. The rooms are nice and a close walk to the train for easy access into NYC. The staff was very nice, modern rooms and public areas, good breakfast. Our room overlooked the parking lot. I requested a room towards the back because I heard the rooms in the front were noisy due to the train. We did not experience any noise from the train. Refrigerators and safes in room.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Orland_Veronica, We thank you for staying with us and thank you for you for your buisness. Glad to know that you and your daughter had a good time and enjoyed your stay. You are right ....its probably one of the easiest and fastest access available to NYC and the most ecnomical too when you jump on the #7 train. Please let us know when you plan to visit NYC again.....come stay with us again. Have a wonderful day !

"Great place for many types of trips"

5
16/06/2016

We stayed here for two nights of sightseeing in NYC after going to a wedding upstate. This hotel was great for our needs- close to the subway- 1/2 block from 111th St. station on 7 line 25 min. to Manhattan. Excellent value, great brand new hotel with nice rooms, good free breakfast, and free shuttle service. The shuttle driver picked us up right from the car rental return place and then when it was time to leave took us back to Laguardia. It took less than 30 minutes to get from the hotel lobby to the airport, through security, and to our gate. Also took a walk around the nearby neighborhood and ate at several restaurants- nothing fancy but very safe and busy with people walking about at all times. Would be great for people flying into/out of Laguardia, going to a Mets game, or wanting to avoid paying high Manhattan hotel rates but still having a nice place to stay. Only suggestion would be to request a room on the opposite side of the elevated subway line. Ours was and we could barely hear it but it might be a bit louder on the street side.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Smithyben, It is pleasing to learn you had a good stay and enjoyed it overall. You summed it up pretty well as this hotel is so conveinent for numrous reasons. Glad you were able to enjoy some of them. Thank you for your kind words. We appericiate your buisness and look forward to host your next stay when you visit NYC. Have a wonderful day !

"Great bed; poor parking"

4
12/06/2016

If you don't need good parking, it has most comfortable bed and services. Staff were very nice, but not helpful with parking, but what could they do? It's New York City. Street is located under elevated railroad, but really, didn't hear this noise in the room, just as you entered (scary).

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear guest, We thank you for staying with us and thank you for your feedback. Glad that you enjoyed your stay. We realize that the hotel has very limited parking spots and we will work to find solutions to resolve this issue. You are right its New York City and parking has always been a challenge. The noise factor is completely two different stories..the one from outside to inside of the hotel. It is thunderous when you are on the street level and you have already experienced the difference when you were inside the hotel....there is no noise. Looking forward to host your next stay and let us know when you plan one. Have a wonderful day!

"Belmont Stakes and NYC"

5
12/06/2016

Used this hotel as our base for 3 days in New York. Right by the subway to Times Square. Breakfast was decent, and hotel shuttle to airport was awesome. Room was well appointed with small fridge and microwave. Will use this hotel for a future trip to see a game at Cities Field.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Redhawk47988, Thank you so much for your feedback and thank you for staying with us. We appreciate your business. Glad to know that you enjoyed your stay and enjoyed the amenities at the hotel. Let us know when you make plans to see the games at Citi field. We will do our best to make you next stay even better. Have a wonderful day!

"Highly recommend"

5
09/06/2016

I rarely bother reviewing properties, but I felt that this one stood out and needed to be reviewed. We stayed here for one night to go to a concert at Citi Field. Firstly, it was extremely close to the park - perhaps a 5 minute walk. It looked to me to be the closest hotel to the park (at least the closest one between the airport and the park on the Corona side - versus on the Flushing side). The room was spotless. It wasn't huge, but not small at all and nicely furnished. The bed was extremely comfortable. The linen were crisp and clean and of very high quality. I especially liked the fact that there was a large shower with a glass door, rather than a bath tub. I have no idea why all hotels don't do this. It is so much more pleasant than dealing with a shower curtain and having to step into a tub. Does anyone really use a tub in a hotel ??? - perhaps only parents with young kids. Even the shampoo/conditioner were great - they were Pantene. They even had mouthwash! The hotel itself looks small and unimpressive, but don't let that bother you. It is right under a subway track (first I've ever seen), but you literally could not hear a thing from inside the hotel. We didn't use the subway, but I would imagine it is very convenient for those that are using it. There was a terrific mexican restaurant just half a block from the hotel (away from the park). It was open late and we ate there after the concert. I can't remember the name, but i would highly recommend it. It was reasonable, portions were large and the food was great. The staff at the hotel were very nice. The shuttle driver even battled the trafffic and came to pick us up (and others from the hotel) after the concert. We just found him waiting on the side of the road as we made our way out of the park. It was necessary, but very nice. They also provided us with a free shuttle to the airport. I missed breakfast, which ended at 10 am and only made it down at about 10:10 when they were cleaning up. The woman there was very nice and gave me a few things that she had already put away. She was very pleasant about it as well and didn't seem in any way annoyed, even though I wouldn't have blamed her if she was. Overall, I think anyone staying here, especially to go to Citi Park, would be very happy. I will warn that I noticed widely fluctuating prices at the typical 3 star hotels in the area (this one, holiday inn, fairfield, hampton etc). I think the prices fluctuate a great deal based on occupancy rates. For example, I saw the Holiday Inn at $150 and the next day at $275. If the price seems very high, I would keep checking back or check various websites.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear DecembertoDisney, I love your user name. If I may say safely, you travel extensively and sure you have stayed in many hotels. To get high marks from you pleases us and gives us a satisfaction of job well done. I and my team thank you for your feedback. This also tells us that we must step it up and continue do a better job and we will. We thank you for your business and thank you for staying with Best Western. Looking forward to host your next stay with us. Have a wonderful day !

"Stayed here for Beyonce concert"

5
08/06/2016

Stayed here for one night. Clean, staff is nice, close to Citi Field stadium (5 min walk). Train is nearby. They offer toiletries if you forget yours. They have a shuttle that can pick you up and drop you off at the airport. Just make arrangements with the front desk prior to your arrival or departure. There is free parking in the back. The room I stayed in was handicapped accessible which means my bathroom was huge. Only saw a small spider in the bathroom. Other than that the place was clean. It also has a fridge, microwave and coffee maker. Great hotel and I would stay here again if I needed to.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Tanisha M, What a convience it must have been for you and many other guests who got to park at the hotel and walk to Beyonce concert ! I am glad you enjoyed the experience. We thank you for your business and thank you for staying with us. We would love to host your next stay with us . Let us know when you plan the next trip to NYC. I wonder what the spider was doing there? Jokes apart....we will ensure no more spiders are spotted in our hotel. Have a wondeful day !

"Close to Citi Field"

4
02/06/2016

You can easily walk to the ballpark, but if you're driving to the hotel be aware of the limited off-street parking. The elevated trains run close to the hotel, but my room in back didn't seem to get much of that noise. The hotel was close to the highways, and I found it easy to find, and get back on the road after the game.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Ken B, The best feeling for a sports fan is when you can walk to a ballpark or a stadium to enjoy the game. I am sure you enjoyed it too since our hotel is within the walking distance to the Citifield. Thank you for staying with us and thank you for your business. Glad that you enjoyed your stay. Let us know when you plan to visit us again since basball season is a long one. We would love to host your next stay and make it even better. Have a good day !

"COMFORTABLE STAY"

4
02/06/2016

During month of May 2016,I along with my wife and kids stayed here 5 nights on family vacation, The room was very clean and looked relatively new. good proximity to LGA airport and all tourist attractions by metro ( 24 hrs metro station nearby).24 hrs coffee service -a new attraction, overall good n comfortable stay.......

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear AnilSharma2015, We are so happy to know that you and your family enjoyed your vacation. Glad that you had a comfortable stay at our hotel. I must thank you for staying with us and thank you for your business. Please let us know when you plan to vsisit NYC again and we would love to host your stay with us. Once again, thank you for your feedback. Have a good day !

"Weekend in the City"

4
31/05/2016

I have nothing bad to say about this hotel. Maybe I was just lucky during my stay, but no complaints here. We arrived about an hour early, no problem our room was ready. I asked for parking, they had 1 spot left (yes the hotel has free parking but there is only about 10 spaces). I am a super light sleeper, I packed ear plugs and was prepared for a horrible nights sleep, but to my surprise I slept like a baby. Our room was on the second floor on the back of the hotel. I am sure if I was on the second floor at track level my stay might have been different. I walked too and from Citi field as well as too and from the subway late at night with no problems. My wife and I really enjoyed our weekend in NYC, the free breakfast is nice. Very clean hotel! I would defiantly go back, if my same experience came be duplicated.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Elizabeth R, So glad to hear a positive feedback from a 'light sleeper'. I am glad that you and your family enjoyed your stay with us and you all had a great time while in NYC. On your next stay we will try and make your experience a better one than before....as this is what we practice daily. Looking forward to host your next stay with us. Have a good day !

"First NY stay"

4
30/05/2016

If you don't mind the air train noise, its a nice place to stay. Good proximity to Manhattans on the train. Clean environment. Located in the heart of Queens. Some of the staff are helpful and some not so helpful..I dont know if its the culture in Queens. Breakfast was alright... nice coffee. Will probably stay there again as it is not so expensive.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Michael A, Thank you for staying with and thank you for your business. Glad you liked your overall stay. Train noise which is thunderous when you are on the street but is a total different experience once you are in the room....it is very quite. The hotel even have rooms on the back side of the building for light sleepers. Again thank you for the feedback and we look forward to host your next stay. Have a good day !

"Nice Hotel "

4
29/05/2016

I stayed here 2 nights and the room was very clean and looked relatively new. The microwave, refrigerator and coffee maker all worked fine. Shower was perfect. The front desk staff was very professional and friendly. Lots of places within walking distance to eat. Some people might be nervous outside the hotel at night, but I didn't have any problems. 111th. Street "7" train (above ground subway) close by. As others have said the train is noisy but I thought it was authentic New York and didn't bother me a bit. Who goes to New York for peace and quiet. Shuttle driver to the airport was prompt and courteous. I didn't try the breakfast.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear ScubaTraveler 50, What you said is so true ! It is authentic New York for you.... Remember you are visiting a City that never sleeps ! I am glad that you enjoyed your stay with us and it is very pleasing that you were welcomed very nicely right from the airport after you took the complimentary shuttle. Let us know when you plan to visit NYC again....come stay with us. Have a good day !

"Clean Hotel and Friendly Staff"

4
29/05/2016

The outside appearance of the hotel was mediocre. One staff member, Katherine, was very friendly and the other gentleman was a little stand offish. The room was very nice and clean. One problem is that the subway train rides through about every 10 minutes,

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Kyle F, Thank you for staying with us and glad that you found the hotel to be nice and clean. I am also pleased to know that the staff was very attending. Your feedback gives us a chance to make necessary improvements in all departments. We will certainly help improve the gentleman you mentioned at the desk. There were several extra trains added due to the Mets playing and also because of the Memorial Day weekend....that was the reason you experienced trains so frequently. Please let us know when you plan to visit us next time so we can make your next stay a better one. Have a good day!

"Starting Point NY"

5
17/05/2016

This hotel was amazing! The service & attention were great! Comfortable beds, clean updated rooms. Breakfast choices were good and plenty of food. Everyone from the shuttle drivers to the cleaning staff were professional and very friendly and helpful. Will definitely stay here again!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Crystal759, Its like a perfect beginning of the day after reading your feedback.....Thank you. I am glad that you had a good stay and enjoyed the services of all of the staff. You also chose the best time of the year to travel to NYC as the weather has been simply gorgeous recently. Once again we thank you for your business and looking forward to host your next stay with us. Have a good day !

"Stay in NY LaGauardia Airport Hotel"

3
13/05/2016

The hotel is near by the airport, price/performance is acceptable, service is good, room is comfortable and clean. The only problem is that it's so close to the subway, which is running every 5-10 minutes and it's very noisy at night.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear James W, It was our pleasure to host your stay at our hotel. I am glad that you were happy with the services at the hotel. The noise from train is deafening when you are out on the street but there is a humongous difference once you are in the room. I also understand some of us are light sleepers and a little to no noise is a lot specially during the night time. Let us know when you visit us again and we will do our best to give you a quieter room. Thank you again for staying with us. Have a good Day !

"Very Nice Hotel experience !!"

5
12/05/2016

Very much pleased with the stay at this hotel. The hotel manager and staff is very professional and friendly. They care for customers. Hotel manager is frequently checking if we need anything or having any issues. The hotel location is very convenient and nearby airport. We received very nice greetings and co-operation when entering first time in hotel from the manager and staff.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Priyanka & Krunal U, Thank you for staying with us and thank you for your business. It was a pleasure to host you and your family. We are eager to know when is your next visit to NYC....come and stay with us. Glad you enjoyed your stay and had a good time. Thank you for your feedback. Have a good Day !

"Would stay again"

4
08/05/2016

Stayed here for 3 nights with my husband while visiting NYC. Hotel is a short walk to the 111st street subway stop. Hotel is new and well soundproofed. Our room overlooked the subway line and we could barely hear it. The bed was also extremely comfortable. Great breakfast with fresh fruit. They convert the breakfast area to a sports bar with beer and wine at night which was a nice touch. I was a little nervous walking to the subway stop but it was fine. Would recommend.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Larla77, Thank you for staying with us and I am glad you and your husband had a good time at our hotel. You are right the hotel is very conveniently located near the #7 subway station that takes you into Manhattan in about 25 minutes. You are also right about the sound factor once you are in your room....you barely hear it. When you plan to visit NYC next please come and stay with us. Looking forward yo host your next stay. Have a good day !

"Lovely hotel, when I visit New York again will stay again"

4
05/05/2016

This hotel was really clean and includes a hot breakfast with helpful staff. Upon arriving at the airport, I called into the hotel and requested the shuttle. The shuttle came fairly quickly and the driver was very helpful. At the front desk, check-In was quick and was able to get to my room with no problem. The room was nice, included a microwave and fridge. Wifi was good too, no trouble connecting. The gym is located on "C" floor and I was very impressed. The machines are fairly new and they work as they should!! Rare to find a functional gym in the hotel with working machines. While at New York, I decided to take in some sights with the family. Didn't rent a car, so I decide to take the Subway. The #7 Subway is like a 3min. walk away up the stairs on 111 st. Bought the Metro card, it was $2.75 but includes all transfers within the Subway system to get to your destination. I just out $20 on it and added more as needed. The routes, take a little getting used to but what I did is downloaded a copy of the MTA subway routes on my phone. You can always ask an MTA employee if your confused on which route to take. I visited the Statue of Liberty, Chinatown, Central Park, Times Square, all by Subway. So having one close to the hotel was definitely a big plus. I also used the Subway and a bus to get to the Bronx Zoo. Pretty efficient system, I paid for 4 fares at the Subway station. When I got to the bus station(Q44) on 38th st, there is a machine with the bus # on it. You simply put in the Metro card you used to get on the Subway and it automatically prints out the transfers. Very nice system! Anyway, this review is about the hotel so, all in all very good hotel! My wife had 1 problem, which was the subway noise since it is so close to the subway track. They do provide ear plugs if you desire. I didn't have any issue with it but that's just me. Don't hesitate to reserve.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Stanley G, Thank you for staying with us and appreciate your feedback. It is very pleasing to learn that you thoroughly enjoyed your stay with us. This is ultimately my and my staff's goal to ensure that every guest has a enjoyable and comfortable stay. Thank you again and looking forward to host your next stay with us. Have a good Day !

"good airport hotel"

4
04/05/2016

this hotel is a clean, safe and up-to -date conveniently located place near La Guardia airport. There is a free airport van shuttle although it only operate until midnight. There is no parking even though I was told there was some and had to park out on the street. Neighborhood is fine though so not a big problem and one can park out on the street for a week as long as you return in time to change sides of the street for your car, which is thursday or Friday in this area. The shuttle should really run much later as flights are delayed and come in late per schedule.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Marjorie47360, We thank you for staying with us and thank you for your comments. Do appreciate it. Yes, we do have parking but it has only limited spots and we do inform our guests about it and also have mentioned it on the hotel's website. As you were able to park on the street in front of the hotel....it is really convenient and safe to do so. We will certainly consider your suggestion on running the airport shuttle beyond midnight. Thank you for suggesting it to us. We are looking forward to host your next stay. Come stay with us. Have a good day!

"Good airport close to LGA"

4
03/05/2016

This Best Western Plus on Roosevelt Avenue, Corona is a couple of miles from LGA. It is new and really clean. It is however, along a major road very close to the elevated train railway. It was really audible and loud at the lobby. Our room was on the 4th floor facing towards the stadium and away from Roosevelt Avenue so we barely heard the train noise. Breakfast was included but they start serving at 6:00 a.m. We had to catch an early morning flight so we could only grab a cup of coffee which is available 24 hours. It would have been nice if they could brown bag a goody for guests who catch a very early flight. I've checked into some airport hotel who offers this kind of service. Airport shuttle was on time. No traffic on a Sunday morning. It was hassle and stress free.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Copmedic, We thank you for staying with us and thank you for your detailed feedback. Glad to know that you enjoyed your stay with us. As you mentioned about the brown bag with some goodies....we already serve that. There is a big sign at the front desk saying "Grab and Go". I wish you could have asked for it as we do have these brown bag goodies with fruits, water and granola bar just to get the early risers started. Please let us know when you plan to visit us again.... Have a good day!

"Trains were not an issue"

4
02/05/2016

When we checked in and were told there were no rooms at the back of the hotel, I was very nervous after reading other reviews about the trains. Our room was on the 4th floor right at track level. Truthfully, we were amazed when the trains started going by right outside our window and we could hardly hear them. The provided ear plugs weren't even taken out of the package. This was a big relief and surprise. One complaint was that when we arrived at noon, we were told there was a room available but we'd have to either pay $35 for "early checkin" or join the Best Western Rewards program for free. We chose the latter option. A previous review had complained of the $35 fee and the response from the hotel management had indicated this fee had been discontinued. Apparently not. The staff were not friendly at all. Never a smile on their face or a hello when we would walk back in right by the front desk. Whatever, to each his own. Also, the housekeeping after the first night left a little to be desired as we had used the ice bucket the night before and it was left as is and no wash clothes were left. I recognize those are very minor complaints and had negligible impact on my stay. I would without question stay here again.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Wnichols2, We thank you for staying with us and thank you for your feedback. So glad to hear that the train noise was not a distraction.....we know its not. The builders did a phenomenal job. However I am concerned due to lack of service from the housekeeping staff on the second day of your stay. I have already spoken to the head housekeeper and the supervisor of the department and shall ensure it is not repeated in the future. Please accept my apologies for any inconveniences. I invite you to come and stay with us in the near future when you visit NYC again. Looking forward to host you again. Have a good day !

"Great Location for the Mets Game"

5
01/05/2016

This hotel was clean. Everyone was helpful and went out of their way to be kind. I really appreciate the service that I was given. If you are going to a Mets Game this is the perfect location. When I had questions about the Subway or the Train each employee took the time to explain the best way to get to where I was going.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Cjccapril, First of all thank you for staying with us and thank you for your feedback. Glad to hear that you felt comfortable and were taken good care of. You are right....we are the closest hotel to Citified. You can walk to the stadium in less than 7 minutes. Please let us know when you plan to visit us again. Looking forward to host you yet again. Have a good day !

"Modern, clean and friendly "

5
28/04/2016

This hotel was very clean and had extremely helpful staff . Starting with a very friendly front desk staff to a handyman that came up to fix my remote ( it wasn't really a remote it was a sensor on tv) he was up within minutes !! Very nice and professional . Inside the rooms they also left ear plugs just to block out any noise , being I am a New Yorker noise doesn't really bother me but it is a nice touch fit out of towners. This hotel also offered continental breakfast with a nice spread and 24/7 free coffee and business center . All in all , for the area and the price I was extremely pleased, pleasantly surprised and happy ! Ps walksble distance to citi field, us open , 7 train and a free courtesy shuttle to laguardia airport what else could you want ???

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Hello Mariya K, Let me start off by saying a THANK YOU ! I thank you for staying at our property and thank you for your feedback. This is exactly what we are working for. It gives us an immense pleasure to learn that our guests leave happy. We are looking to host your next stay. Have a good day !

"Great price, nice room but a bit noisey"

3
27/04/2016

I stayed at this best Western and was impressed by the rooms and overall condition. The hotel is new and rates were great for the area and hotel. Only drawback is the subway that passes early and late and can be heard inside the room. Put those earplugs and go to sleep.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Manuel S, Firstly we thank you for staying with us and thank you for your feedback. Glad to learn that you enjoyed your stay. I realize that the so convenient subway was a bit of hindrance to you. The majority of the feedback that we have been getting from the guests staying with us is , "Its not bad at all"....but I understand how it can be different for some. On your next stay please let us know and we can have your room on the top floor and I am positive that you will not hear the none to nothing noise that you experienced. Looking forward to host your next stay. Have a good day !

"Excellent Stay"

5
26/04/2016

This hotel is very convenient to the Subway which was a plus. It was easy to get to and from the hotel via subway. It also has shuttle service to Laguardia Airport which is approximately a 5 minute drive from the hotel.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Rem941, Thank you for selecting our hotel for your lodging needs and thank you for your feedback. Yes, both the subway and the shuttle are a huge plus and all of our guests enjoy this convenience. Please let us know when you plan to visit NYC again....come and stay with us. Have a good day !

"Lost money..."

1
25/04/2016

There is no Shuttle Service in the morning for the first flights (e.g. 6 am). So the service for what we booked this Hotel was not available. The first room we got smelled completely like someone smoked in it a few times. It is really really noisy!!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Hello Flixe F, We thank you for staying with us. I am surprised with your comments that there was no shuttle service @ 6 am where as the shuttle service begins at 5 am in the morning and runs till 12 midnight. So I am not sure how there was no shuttle service available at 6 am in the morning. So far the room is concerned I do apologize if you felt it smelled like someone smoked in the room....I must mention that we are are non-smoking hotel and smoking is not allowed in any part of the building left alone inside the room. Once again I would apologize to you and invite you to come and stay with us again . Have a good day !

"good place near La Guardia"

4
24/04/2016

We spent only 1 night. I choose it beacuse it is near the airport and their shuttle service. It is very close subway station and few miles from the airport. Room were big and clean. Staff very friendly and airport shuttle very helpfull. it takes approx 30 minutes to get downtown by subway so it could be taken in consideration for a cheaper accomodation for the big apple.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Derekzoli, We are glad you enjoyed your overnight stay with us. Thank you for staying with us and thank you for your feedback. You are right...this hotel is certainly the best option out of NYC pricey hotels. I would call it very economical when it compares to staying in Manhattan. Please let us know when you plan to visit us again. Have a wonderful day !

"Pleasantly surprised"

5
21/04/2016

I stayed at this hotel via Priceline, and was pleasantly surprised! The hotel shuttle was very nice and very clean. A kind, friendly driver as well. My room was just great. Very clean, everything like-new. It had free wifi, a fridge, and a microwave. Very large TV. Coffee maker. Comfy, comfy bed. Non annoying A/C. My room was located in the back of the hotel - I couldn't really hear the train at all - but I did see that earplugs were provided. All in all, a great experience. I will recommend this hotel to friends and family, and will be back. I come through LGA quite often. Thank you!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, Firstly we thank you for staying with us and thank you for your feedback. You feedback has only encouraged us to step up our services and do better. I am glad that you enjoyed your stay and had a pleasant experience. I will inform the driver of the services he provided and give him the good words. We are looking forward to host you again and let us know when you plan your next NYC trip. Have a wonderful day !

"excellent value for price"

5
18/04/2016

I booked this hotel for only 1 night stay during my NY visit, and booked rest of my stay in some other hotel in Times Square. As we were arriving in la Guardia in late night (10 pm) I was searching for a hotel with moderate price range close to Laguardia Airport. So I booked this hotel without reading much review since this was only 1 night stay. I was plesanty surprised with the quality. The rooms are very clean and huge and equipped with fridge and microwave, the carpet is new and spotlessly clean. bathroom is a spacious, the nearest subway stop is only 2 minutes walk, and Times Sq is only 20 minutes in Subway. The front desk staffs are nice and warm. The interior decor of the hotel is also very nicely done. I am very glad I chose this hotel, and would obviously stay here again.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Sridatri G, We thank you for staying with us and thank you for your feedback. I am glad to learn that you enjoyed your stay and had a wonderful experience. Please let us know when you plan your next trip to NYC. Come and stay with us and we will do our best to make it even better. Have a good day !

"Noise a Very BIG issue at this facility"

2
09/04/2016

Active Subway 65 feet from facility. THREE tracks, every seven minutes. Like trying to sleep through a tornado, hurricane, and thunderstorm. Bring ear plugs, if you stay here. Free breakfast was good.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Fivestarstar, Firstly we thank you for staying with us. We realize the train tracks are near by and the subway which is a huge convenience to all is loud when you are outside the hotel....however its not the case inside. We have periodically spoken to all of our guests and have asked about the same and have always received a positive feedback or some would say , " its not bad at all". But I am sure you experienced the noise more than the others. I do apologize for the noise factor and as a matter of fact we have listened to your advice and have ordered ear plugs for every room in case some one needs to use them. Thank you for suggesting it to us. Hope to host you again in the near future. Have a wonderful day !

"Exceptional"

5
07/04/2016

Rooms appeared to be brand new and the facilities were just great..Service was cordial and timely.. Breakfast was good, adequate and free..plenty of restaurants nearby with wide selection of food.. Hispanic, Italian, Mexican and fast food to choose from...

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Mbigini2016, We thank you for staying with us and we hank you for your feedback. Glad to learn that you enjoyed the overall stay with us. Your feedback is valuable for us as this clearly shows us the 'graph' as to where we stand in all respects and gives us a chance to make necessary improvements. Let us know when you plan on visiting us again. We are waiting to host your next stay. Have a good day !

"Great Hotel"

5
06/04/2016

The hotel is close to the airport and they have a shuttle. It is also less than a block from the subway. If you stay in a room towards the back of the hotel (away from the street), the subway noise will not be loud at all. The hotel was very clean, the staff was pleasant, and the breakfast was good.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Amy F, We thank you for staying with us and thank you for your feedback. You are right about the train station as it is only half a block away and it takes you into the city in less than 30 minutes and under $3 dollars (subject to change). Glad that you enjoyed your stay. Please let us know when you plan to visit us again, ave a good Day !

"excellent hotel, great value"

5
06/04/2016

My wife and I stayed in this hotel for eight nights in March, 2016. The hotel is new and clean with very friendly staff. We used it as a base and made day trips to Manhattan, Brooklyn, and Staten Island. An overhead railway runs down the street in front of the hotel and the MTA railway (subway) station is about two hundred yards from the hotel door. A typical trip to downtown Manhatten took 45 minutes to an hour and the connections were excellent. On the street in front of the hotel the overhead railway is quite noisy. We had a room in the back of the hotel and although we could feel the rumble when trains passed, it was not a problem for sleeping. The breakfast buffet was typical for a Best Western hotel and quite satisfactory. The buffet staff were friendly and helpful. The local neighborhood is run down and primarily Hispanic. We saw no evidence of crime and were quite comfortable walking to the train station and back. The people on the street and the train were hardworking Hispanics and Asians going to and returning from work in the city. I've made many previous trips to NYC on business, and had always stayed in Manhattan and typically paid $300 to $400 a night for a run down hotel. This hotel is excellent at a fraction of the price of a poorer hotel in Manhattan. A great bargain.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Bilhaymond, We thank you for staying with us and thank you for your detailed feedback. I am glad to learn that you had a perfect stay during your 8 night stay with us. Please let us know when you plan on visiting us again. Yes, the train is really convenient and takes around 25 minutes into the city. Once again thank you for your feedback and thank you for your business. Have a good day !

"Even better than Great Stay!!#"

5
31/03/2016

Had a Great time at this Hotel Very Clean, and we'll Kept at all times. Subway is a block away and you can be down town in minutes. Thank you to Natalie and Katherine for all you GREAT HELP with directions and all my other questions. And to Anup Chauhan a Great Manger.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Sherri E, We thank you for staying with us and thank you for your feedback. Its nice to learn that two of our front desk associates were of great help. Your comments only encourage us and the team to keep up with good work and continue the good work. Looking forward to host your next stay with us. Have a good day !

"Queens Hotel That's Actually Good!"

5
30/03/2016

Although it seems the hotel is located in an unusual area; it's actually in the middle of a family neighborhood by the train tracks. The food vendors, that are tasty, and are within a block of the hotel. There's always a good food truck nearby until 5am! The train line, within a block of the hotel, into the city takes under 30 minutes to get into Manhattan, so a weekly MTA pass is worth the $20 and you avoid all the non-sensical traffic. This property surprised me and is well appointed. The staff was friendly, prompt, and always greeted me with a smile. Being in the event management industry, I look for a variety of things to rate a hotel this high. They deserve it. Oh and the room was very clean. I check corners, behind the doors, all the unusual places that aren't always clean, and this hotel was on point! No issues at all. I ended up coming back to stay at this hotel the day before my flight because LaGuardia is very close. I got to sleep in late and take the free shuttle back.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Vanessa G, Thank you so much for your feedback and thank you for staying with us. We thank you for checking all the unusual places and glad that you found them to be clean. Our housekeeping staff works very hard to ensure that the cleanliness is top notch in all of the rooms and in other areas of the hotel. Yes, there are really good eats near by and you are right....its is a safe neighborhood where families live and send their kids to schools. Please let us know when you plan on visiting NYC next.....come and stay with us. Have a good day !

"Nice and modern"

5
29/03/2016

This is a new and modern hotel. I was with my girl friend staying here for an early overnight flight. Room is small, unfortunately. But everything is new and updated. Bathroom is clean and bed is comfy. I enjoyed staying here. Plus, free breakfast!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, We thank you for staying with us and thank you for your feedback. I am glad that you and your girlfriend enjoyed your stay. Even though it was an overnight stay for you but it is a very important one for us as we want all of our guests to have a good time during their stays. Glad you did. Looking forward to host your next stay with us. Have a good day !

"Nice but Noisey"

2
28/03/2016

The hotel is new but noisey. The hotel was built under the subway line. The common area is open to all of the roofs which have thin doors. Guests have to speak very loud in the common areas due to the subway. Loud conversations carried on to the early morning.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Shannon E, We thank you for staying with us and we thank you for your feedback. Since the subway line is not far from the hotel location it tends to be loud when the train passes by. However its completely a different story once the guest checks in. However I do apologize for any inconvenience caused to you during your stay with us. Please let us know when you will be travelling to NYC so we do our best to make your stay even better. Have a good day !

"Comfortable and convenient."

4
08/03/2016

We arrived shortly after midday, and were told that early check-in would cost an additional $35. I thought that this practice had gone out of style. The receptionist did offer to store our bags, but as we needed to change and get ready to go out, we opted to pay. Parking is free at the hotel, but there are only 10 spots. If you are lucky, it will save you the angst of parking on the street. I was very impressed with the cleanliness of this property - from the lobby, hallways, the room. The sheets were crisp and clean, mattress and pillows comfortable. The remote was clean and nicely bagged, bathroom spotless, linen soft and thick. Wi-fi was strong and reliable. The hotel is almost underneath the elevated #7 train line, (convenient to Manhattan) so you will hear the rumbling. We were at the side of the building and could hear them. While I wasn't bothered, my husband wasn't able to sleep much. To make matters worse, we were awakened early the next morning to some sort of construction noise. There was a worker in the foyer area chipping floor tiles. 7am on a Sunday morning? Not cool. I brought it to the attention of the FD agent that it disturbed not just us, but other guests we talked with at breakfast. She said she did try to ask him to stop but he didn't speak English. Seriously? Breakfast was typical of free breakfasts- scrambled eggs, sausages, breakfast breads, cereal, fruit, juices, coffee, tea, hot chocolate and make-your-own waffles. Maybe I will stay here again in the future. It's not a bad deal.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, First of all thank you for booking with us and staying with us. We thank you for your feedback as well. We normally do not charge an early check in fee unless its really early in the morning. However this shall be discussed internally and see if it can be avoided in a normal circumstances moving forward. Glad to learn that you enjoyed your stay and noticed our property clean and both inside and outside. We work extremely hard to make sure that we never compromise on cleanliness. I do apologize for one of the workers who started to work during the am hours in the foyer. He was immediately stopped and was asked to resume it later in the day. Please let us know when you plan to visit NYC . Come and stay with us and give us another chance to host you again and make it even a better experience. Have a good day !

"works well"

4
07/03/2016

be prepared for the location. it's not right in the airport. its about a mile away, under the el. so you'll get clattering trains and also some urban grit that might put you off or add a little spice depending on your take. you'll have to call to get the van to come to the airport & pick you up. the benefit of the location is the same el that is clattering by - you're a block away from access to the nyc subway system. on the inside i found everything up to date & working well. the staff is friendly & helpful. this is no resort, but if you have business in nyc & want to be near lga while also accessing the nyc subway this is as good as it gets.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, We thank you for staying with us and thank you for your feedback. Glad you enjoyed your stay. Yes, indeed the Subway station is really convenient as it takes you into Times Square in about 20 mins and in less than $3 dollars (Subject to change). Let us know when you plan to visit NYC again. Have a good Day !

"Warm Welcome, Clean New Property, Convenient to LGA & Manhattan"

4
01/03/2016

I had somewhat mixed feelings about staying in this location as we only had one night and really wanted to visit Manhattan in the short time we had. First - the hotel is very nice. It's new and the staff were great, it had more of a B & B feel to it than a more formal hotel. The hotel is in an English as a Second Language neighbourhood which some reviewers think of as "iffy". I'm an urban dweller in a large international city and I see this area as "new American" not "iffy". There are young moms pushing prams around, so I didn't see this as a worrying place to stay. Second - The Train #7 is literally right at the door, elevated, but right there, so ask for a room at the back. We had #111 and didn't hear a darned thing and I am a light sleeper. The #7 takes you to Times Square, which is about a 30 minutes journey and costs $3 each way. Station is one block away and up some stairs. EASY. Rooms are fairly spacious for an urban location and very clean and very, very new. King bed was super comfy with lovely crisp white linens. Wifi was included in the room rate. A light breakfast is also included which listed waffles, oj, coffee/tea, fresh fruit, dry cereal, scrambled eggs, toast. I had the coffee and a banana. My husband had juice and cereal. We were very satisfied. Thank you BW. We took a taxi from the LaGuardia car rental area (Alamo) and it was $20 including tip. Back to the airport was $20 including tip. Short trips. The deciding questions are always: "Would you recommend to a friend?" and "Would you stay here again?" Definite Yes on both counts. Lastly - many thanks to the nice lady at the front desk who let us check out late, 1:00pm on Monday as we visited Manhattan in the morning before catching the 3:00pm flight out west. Much appreciated!!!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, We thank you for staying with us and also thank you for your detailed feedback. This really helps us to maintain and improves the level of services. Please let us know when you plan on visiting us again. Thank you, Have a good day.

"great interior , poor customer service"

2
27/02/2016

The location of this hotel wasn't the greatest but it was convenient being that is right next to citifield , subway station, and LaGuardia airport. The shuttle drivers were very polite , the rooms were very clean although the view was horrible. My view was railroad tracks. I was greeted and checked in by the front desk agent named stephanie, she was very helpful and accommodating. There was also a female front desk agent named linda who was also helpful as well.Ii needed help with the wifi because for some reason it was not working from my room and she ended up connecting all my electronics from the front desk. However the service in the morning was so disgusting and shocking. During my checkout ,There was another female front desk agent in the morning named nataly and she was very rude and very sarcastic. I was very unhappy and wanted to speak with the manager but fortunately for her the manager so happened to be away from his desk. Great customer service goes a long way and horrible customer service will not be forgotten.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, We thank you for staying with us and thank you for your feedback. I am glad to learn that your stay was a convenient one. This hotel has good views of Citifield and Billie Jean Tennis Stadium from many of the rooms. You can always request for a room available with the views. Good to know that you were treated nicely by our shuttle driver and the front desk associates. Please let me know exactly what happened on the day of your check out so the issue is addressed. Also please let me know your stay details : name / date you stayed with us so I can further find out exactly what happened. I would like to apologize to you for the inconvenience you have had. Again, I want to assure you that we all as a team work very hard to make sure we give out the best possible customer service. You can send me an email directly at [email protected] Have a good day !

"Perfect location for subway to Manhattan - literally 25 minutes from exiting the hotel to Times Square"

5
24/02/2016

The hotel was excellent for value and decor. The neighborhood is a bit iffy, yet never did I fell threatened, but cautious. The room and breakfast were great, for value and location this hotel rates superb. The manager is to be commended for his attention to guests and to detail. We stayed for 6 nights and were treated by all as if we were family. My daughter had a challenge with the noise from the room adjoining, yet the management tried to resolve issue, not really able to resolve, this could happen anywhere and the manager explained in detail their process for handling this type of nuisance.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, We thank you for staying with us and thank you for your feedback. This pleases us to learn that you and your daughter enjoyed your respective stays. I am proud of my whole team as they all do their best to make sure all guests are treated like a family. Let us know when you plan on visiting NYC next time. Come and stay with us. Have a good day ! Regards,

"Terrible Customer Service"

1
21/02/2016

The room and location are perfect! The room was very clean. The reason that I gave this hotel the lowest rating possible is due to customer service. There are 2 non-negotiables for me during a hotel stay: 1. Cleanliness 2. Customer service. While they hit a home run on the cleanliness, the customer service is HORRIBLE!!! Every single person that I spoke to at the front desk needs to be fired. They appear to be doing you a favor. They ate not engaged nor do they care to greet a customer and much less to help a customer. The two that were by far the worst were Katherine (during the day) and Stephanie (at night). I am a Best Western Diamond Rewards Member but will never stay here again. It is a disgrace that the manager allows these employees to treat customers in this manner. My wife and I were not the only ones to be treated this way. While waiting for a friend to pick us up, I paid attention to their interactions with other customers and they were just as horrible.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, We thank you for staying with us and thank you for your feedback. I agree with you that the two most important parts of a hotel stay is the cleanliness and customer service. Sure enough where a large number of guests have felt otherwise and have showered praises .... you did not feel that way and I thank you for bringing this to my attention. Your feedback has given me an opportunity to work with two individuals you have named. I will ensure that additional mentor ship / training is given in order to make necessary improvements. Trust me we do give our utmost importance to customer service because we value it very highly. I would like you to come and stay with us next time when you visit NYC and I assure you that you will see and feel the difference. Have a wonderful day !

"Great for last minute travelers!"

5
19/02/2016

I have stayed at this hotel twice now. The first time thru Hotels.com booking when flight cancelled. The subway/train tracks are right in front of the hotel. Yes, a bit noisy, but the experience of being in NYC!!! Once I fell asleep, I did not wake up because of the train noise. The second time, I booked hotel directly and was as pleased the second time! The attendants and the shuttle driver helped us plan out a quick one night visit to Times Square and what to see in the limited time we had. Very nice stay and we will be back!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, Thank you for staying with us and thank you for the feedback. I am glad that your stay has been comfortable on both occasions and we as a team shall continue to work hard and ensure the best possible service is given at all times. Looking forward to your next stay to NYC. Have a good day !

"Close to LGA"

5
18/02/2016

Front desk young lady, Natalie was super nice, friendly & helpful. Manager was also very nice. The hotel is nicely decorated & comfortable. Is very close to La Guardia Airport & they offer a free shuttle every hour. Very convenient. And even though they have 3 tracks of trains passing by they have sound proof windows & we barely heard them pass by. They also serve wine & beer in the lounge at night. I would stay here again.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, Thank you for staying with us and thank you for your feedback. I am glad to know that you enjoyed your stay with us. This is exactly we all as a team work for and it pleases us immensely when guests leave happy. Looking forward to host your next stay. Have a good day.

"Do not stay at this hotel"

1
16/02/2016

The hotel is over the train tracks and the trains run 7/24. I will never ever use hotels.com for a booking as we were locked into this horrible hotel after a flight cancellation and barely slept all night. The breakfast was merger but the room was clean.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Thank you for staying with us. I am sorry if you have felt that this hotel which is liked and loved by 99% of guests was much below your standards. Have a wonderful day. Regards,

"Very noisy,, next to train tracks"

2
15/02/2016

I thought I'd found the perfect hotel for early flights out of/late flights into La Guardia. Close, fast response from the shuttle, coffee and tea all the time, clean, nice room, comfortable bed. Breakfast is offered but since we had to leave before it was served, I can't comment on that. There is free internet, though it took me a bit to get connected...the desk clerk with the attitude problem wasn't any help. I was happy as can be until the first train went over the tracks...sounded so close but it was about two blocks away. And they went all night. If you can sleep through this kind of racket, this place might work. The morning clerk admitted that all the rooms were 'a bit noisy' which was a major understatement. I had hoped that the desk clerk had just given me a bad room, but not the case.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, Firstly thank you for booking and staying with us. I understand that the little to no noise was a bit too much for you. The subway station is indeed nearby and many of our guests love the fact that they can be in the city in about 20 minutes and in less than $3 dollars. I am not sure if you had asked the front desk associate to move your room and they would have gladly done that. Secondly I do apologize if you felt the front desk associate was not accommodating to your wifi needs. Please know that this is not acceptable and shall be addressed. Once again I am sorry that your experience was not up to how you wanted. Let me know when you have a trip to NYC next.

"Stayed overnight between flights from Italy back to Colorado "

5
11/02/2016

I booked this hotel thru Priceline because it was close to the airports , but then realized that I booked the wrong day . We called the hotel and they were so accommodating and helpful . They had a room and talked to Priceline to fix it . It was our last hotel night after a 10 day trip to NYC and Italy . We were exhausted . The bed was AMAZING and we had the best night sleep in 2 weeks . Very very nice decor and the staff was BEYOND helpful , cheerful and thoughtful . Natalie and Julia were lovely and I can't tell you how much we appreciated that ! My husband and I had both caught a cold on our trip and just weren't feeling well . The breakfast was good , the hotel is extremely clean and efficient. The room had a large flat screen tv with cable and everything we needed . Free wifi too . We arrived late in the evening after a 10 hour flight from Italy and were hungry . The gentleman at the front desk recommended a Chinese place that delivered and he gave us a menu . It was very good and delivery prompt . Free shuttle back to airport the next day was great ! New shuttle van and courteous prompt driver . Don't let the overhead subway track in front of the hotel sway you ... We never heard a peep inside the hotel , great insulation and windows ( unlike my Manhattan hotel stay in which I had to wear ear plugs ) Great unassuming hotel ! I'll stay there when I go back to NYC , even if it's not close to Manhattan . It's worth it ! Thank you to the staff !

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear guest, We are so happy to learn that you and your family had the best night sleep at our hotel in 2 weeks of your stay in NYC. This is exactly we all as a team work for......A Happy Guest. Glad you enjoyed your stay with us. Please let us know when you plan on your next visit to NYC and come and stay with us. Thank you for your feedback.

"Extended Stay -- Pretty Good."

4
06/02/2016

My stay was quite pleasant, until the blizzard of January 2016 brought in some weirdos. The staff was accommodating and pleasant. The fitness center was pretty good. Parking is tough, if it's busy. However, they offer a voucher enabling you to park at the hotel directly across the street. The train didn't bother me, because I had a rear room. When my TV went out, they switched my room immediately. Overall I had a good stay. The neighborhood is pretty busy, including foot traffic. Restaurants are in walking distance. Caveat: stay away from Los 3 Potrillos unless you speak Spanish or have a translator or interpreter.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dera Guest, We thank you for staying with us and we thank you for your feedback. I am glad that you enjoyed your stay with us. Yes the staff did step up during the snow storm which brought in a whole lot of chaos. Please let us know when you plan your next visit to NYC. Looking forward to host your next stay. Have a good day !

"The range of rates"

4
05/02/2016

I noticed the rates for this hotel are usually in the low one hundreds. During the US Open they go up at least 2/12 times. Rates are almost if not $300. I understand increasing rates for special events but I think that is a little excessive. I know I've stayed at other hotels that do not increase rates that much. I think it is a shame.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, I understand your questions and concerns regarding the rates. Please allow me to explain this. Rates are always subject to availability and they do fluctuate. It works parallel to airlines rates which are higher during the busy season and not so high in the slower periods. We are the closest hotel (within walking distance) for both US Open Tennis tournament and the Mets home games at Citifield. August - September is the time when the tournament is played and it is really a busy time for us. Currently we had run some aggressive promotions for a certain period of time and that is why you noticed and got a promotional rate. Thank you,

"Look past the facade."

2
28/01/2016

I stayed here on business recently. The hotel is new but remarkably poor in execution. Pros: 2 blocks from the 7 subway line. Excellent bathroom. Comfortable bed. Nice TV. Airport shuttle. Cheap. Cons: carpets stink, refrigerator had leftover food, 1st floor rooms very noisy. Fitness room: lights broken (I had to exercise with a room floor lamp), equipment broken, tvs are misplaced. My room was so dank I was wary of walking barefoot.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Florida Family of Five, I want to thank you for staying with us in first place. I do remember your stay and we were apologetic when we learnt that food from a previous guest was left in the fridge. We offered to change the room but it was not accepted. The staff member responsible for finishing that room has been already reprimanded. Yes, it was a slip through the crack and its not acceptable. I do apologize to you once again. I want to add that this necessarily does not mean there poor execution is carried out on day to day basis. People stay here all the time and have never commented in this fashion. We as a team are aware that it's important to ensure that everyone within the organisation is able to understand wider aims and objectives, and passively or actively play a role in the strategic management but incident that you encountered was not a part of any kind of plan or execution. Again, what happened is not acceptable and I take the ownership of this slip and shall ensure no other guest in future feels the way you felt. I invite you to come and stay with us yet again when you are visiting NY next time. Have a wonderful day !

"Surprisingly Great!"

5
23/01/2016

This was an unexpected stay as we were unable to fly back home on our original flight. We booked this hotel because they had a shuttle to and from the airport, which is very convenient, as we pulled up to the property it looked like it's probably less than a year old. It's very modern, the rooms were clean, the staff was very friendly and helpful. We ended up staying a couple of nights because the weather back home delayed all the flights. The neighborhood felt safe, I went out around midnight to grab some food from a food truck about a block away and never felt unsafe. There are A LOT of really good Colombian bakeries and restaurants within a block, you will not be disappointed. The train is about a block away, so it was convenient as we went back into the city to explore during the extra day we had. They are also a short walk from City Field, so as we plan our Mets trip this summer, we will more than likely stay here.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, We thank you for staying with us. Very glad to learn that you enjoyed your stay with us. You observed it correctly...it is a safe neighborhood indeed. Families with kids live here. Yes, really good bakeries and restaurants too within the walking distance. Please let us know when you have booked your Mets trip later this summer. Thank you again for your business.

"Nyc"

3
18/01/2016

The hotel was nice and clean. Service was OK. Breakfast was not bad. Right across from subway station. What I didn't like was that it was too noisy because of subway trains. The bed was too soft for me. The shuttle will pick you up from airport only if you call them. You can stay at Marriott LGA for about the same price and much better hotel. Average hotel not bad but not good.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear guest, We thank you for staying with us. We appreciate the business. I understand there is a train near the hotel which is a huge convenience for guests to be in NYC in about 20 minutes in less than $3. Once again I do thank you for staying with us. Looking forward to host your next stay. Regards,

"Drove right past"

1
14/01/2016

The one star isn't for inside the place or the staff. I couldn't do it. I must not have read far enough in the reviews when booking this for my night-before-my-flight-home stay. Not only did I drive up to a place literally next to the noisy trains that were overwhelming as I was driving under them to the entrance but the crammed street showed no signs near the hotel of a parking area/entrance. And since it was pitch black when I drove up the neighborhood just looked scary. Traveling alone and female I bit the cost and booked in Flushing.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear guest, I understand that you were not comfortable with the area which is indeed a safe neighborhood and families with kids live here. This town was built in 1934 and indeed has a retro look to it but that does not mean its not a safe area. People have been staying with us and have enjoyed their stays. I also understand everyone is different and I am sorry that it appeared scary to you. All I am trying to convey is that please do not feel the way you felt and it is completely safe to stay in a safe neighborhood that has historical value to it. We would love to host you at our beautiful hotel and we then let you decide. Thank you,

"USELESS STAFF, NOISY TRAIN STATION NEARBY"

1
07/01/2016

Before booking this hotel on Expedia I made sure to call reception and ask if they offer free shuttle to JFK. I received affirmative answer. When we landed and called the hotel they informed us they dont do JFK pick ups. So we had to spend extra $ 80 for a round trip taxi. When we arrived, an indifferent receptionist was half asleep, very much like a person who was on the phone with me when I asked her about JFK pick up. She greeted us and without any questions or explanations assigned us a room on C level(?) which turned out to be a level BELOW lobby with rooms that had no windows(!) I travel 3 months out of a year and I was not aware such room exists. We eventually got a regular room ABOVE SEA LEVEL. Worst customer service ever. Loud trains nearby. I dont understand how this place got such good reviews.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, I was surprised and shocked to read your comments. I do apologize for the inconvenience you experienced from JFK airport to our hotel. I am not sure which Best Western you had called to inquire about the shuttle from JFK (there are couple near JFK airport). As you traveled to our hotel you knew it was not next to the JFK hotel so obliviously no one from our property will give you the information that does not apply . We are next to LGA airport and provide complimentary transportation to LGA airport only. It is mentioned on all of the websites that sell our hotel. Not sure if you called and inquired or some one else did for you to inquire the same. Talking of C-level....it is indeed a part of this beautiful hotel and guests love to be in the C-level as its so unique and different from the typical built hotels. I am sorry but for you to mention the 'worst customer service' is like hitting us below the belt. We as a team work very hard to provide the best possible customer service not just to you but to all of our customers. I would still like to hear from you about a incident that you had at our property that made you feel that the customer service was at its worst....so I can revisit our continuous mentor ship program dedicated to customer service and make improvements. Looking forward to hear from you soon. Regards, GM

"Great stay for the US open"

5
30/12/2015

Stayed here for the US Open in September. It was really convenient to stay close to the stadium and skip all the hassle with parking and traffic! The only downside is the metro line that runs just over the hotel. Try to get a room on the back of the hotel, it's less noisy!! Also the neighborhood feels quite unsafe, so we did not dare to walk around searching for restaurants. We had delivered to the room. All in all, it's a great place to stay if you are in town for sports events in the stadiums nearby!!!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Mark, We thank you for staying with us and appreciate your business. It is indeed very convenient as the hotel is within the walking distance to both US Open (Tennis) stadium and Citi field baseball (Mets) stadium. Mark, the neighborhood is completely safe as people with families live here. Corona is a town built in the late part of the 198th century and has a historic value to it. But thank you once again for having stayed with us and looking forward to see you all during the sporting events. Happy New Year !

"New LGA hotel, sleep was good!"

4
19/12/2015

New hotel nice decor, stayed due to early flight from LGA. The shuttle has hours of operation, important to check prior if this is important to your needs. I did not use the subway, but near #7. My flight was too early, did not eat here. I am a light sleeper, was concerned about noise from trains. I use ear plugs at most hotels in cities. I was happily surprised my room #405 met my needs. Interactions with front desk, was efficient, acted appropiately to requests.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Thank you for staying with dear guest. We appreciate your business. Glad to learn that you enjoyed your stay. Please let us know when you plan on visiting us again. Happy Holiday !

"Disappointing Experience"

1
16/12/2015

I checked into this hotel with my family on 12/10/15. In the beginning of my stay, my experience was going good. The hotel was clean and the room was comfortable. The following day, I called to the front desk more items needed. I was told someone would be up shortly to deliver the items. After 20 minutes of no one coming to my room with the items, I called back to the front desk to request the items again. It came time to leave and the items were never delivered. As I was checking out, the front desk clerk asked if I had received the items I requested. I let her know they had not and that was pretty much it. No apology or anything was offered for the inconvenience. After we left, a clerk contacted me about a "missing" iron from our room. I let them know that not only had we not taken an iron but none of the requested items had been delivered to my room. I was then told that they had video of the items being delivered to our room and that my credit card would be charged for the missing iron. I let the clerk know that absolutely did not happen and no one ever delivered anything to my room. I even let them know I was coming back to the hotel to see this "video" they had of someone delivering the items. I went back to the hotel and it was a different story. The front desk clerk let me know the iron had been found but I had to go back to the hotel to find that out. Again, there was no apology or anything offered for the false accusations and stress of the situation. I have never had an experience like this at any hotels I have ever stayed. I'm still in shock about the whole ordeal. I would stay clear away from this particular Best Western establishment.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Aja W, I tried calling you personally to talk to you about the situation you experienced at our hotel but the phone number given is not going through. May I request to kindly give me your phone number so I can call you. You can always reach us at the hotel number 718-478-5500 I spoke to the staff members who were on duty during your stay and addressed the issue. I personally apologize to you for the experience you have had during your stay. There was certainly a miscommunication that took place and that led to all of this. I assure you that we do not practice this at our hotel. Unfortunately it happened and I am sorry for it.We take a lot of pride in hosting our guests like yourself and others. I will request you to come down and stay with us when you plan your next visit to NY. I can promise you the best experience and hospitality you would have ever experienced. Looking forward to hear from you. Happy Holidays !

"Best Kept Secret"

5
11/12/2015

I travel extensively for both business and travel and am extremely picky about hotel cleanliness, safety, hospitality, comfort, noise, etc. This hotel is a gem and likely not well known. Whether traveling on business or pleasure, most would not consider a hotel on the fringes of the city due to the perceived difficulty commuting back and forth. Hotels in Manhattan are priced three to four times higher than this Best Western In Queens. The property is new and they have done a tremendous job with the interior. Getting to Manhattan and back is so easy as the train station is about half a block from the hotel so walking is a snap. Many of the reviews included comments about the train noise (the hotel is literally right under the train tracks). While there is no denying that one can hear the constant sound of trains, the hotel is really quite sound proof, particularly if you get a room on the back side away from the tracks. We rarely noticed the train sound and slept very well both nights we were there. The staff is incredibly friendly and helpful. Hands down, this hotel represents true value. We were in and out of Manhattan and back to our room in no time at all and the entire experience was terrific. Would stay there again without question! Very nice hotel stay!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear valued customer 669marshab, What a start to the morning by seeing another guest of ours leaving happy and contended. Thank you so much for your business to begin with and thank you for your feedback. Please let us know when you plan your next visit. Once again thank you for encouraging words and we as a team will continue to work hard to have more and more happy people like you. Happy Holidays ! Anup

"Best hotel "

5
18/11/2015

The only thing I have to say this has everything... fast wifi.. the bed was nice and soft... TV... the free breakfast was really delicious... Customer service was friendly and helpful... I can't wait to came back

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Eugenio V, You have made our day because we want every customer to leave happy. Thank you for staying with us and we appreciate your business. Your positive feedback motivates me and my staff to continuously work hard raise the bar for all of our future guests. Hoping to host your next stay with us. Best regards,

"A decent hotel, given NYC's usual expensive rates"

5
14/11/2015

This hotel was comfortable, a decent price (given the city), and only a block away from the 11th Street stop on the 7 train. Our room had a refrigerator, microwave, and Direct TV (although the DTV reciever was on the back of the dresser and hard to get to with teh remote). The bathrooms have all the usual toiletries, but also had a mini sewing kit with some replacement buttons! That was kind of neat. Free continental breakfast is available from 6-9am. This hotel is close to Citi Field, Flushing Meadows Park, and is two subway stops away from Downtown Flushing, where you can get all sorts of delicious Chinese food. The only possible downside to this hotel is that it is directly in front of an elevated train platform. If you are a light sleeper, I suggest you bring ear plugs. If you can get a deal on this hotel, go for it. It's comfortable and convenient. I believe there is parking in the back of the building, but I don't know. I took the train into the city.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Jessica H, First of all we thank you for staying with us. I am glad that you enjoyed your stay. Your feedback only encourages us all to continue the hard work and continue to make it better everyday. Looking forward to host your next stay. Thank you,

"Nice hotel but Loud"

3
14/11/2015

This a new hotel that is very nice, the rooms are great! There is a big but! The hotels location is right next to the train. It is so loud it is hard to hear when talking in the lobby. I was on the 5th floor on the train side. It was loud and my bed shook. I am lucky that I am a deep sleeper. If you decide to stay there make sure you stay in the basement or on the opposite side of the train. Breakfast is included and it was good. Staff was friendly If you are not a light sleeper the hotel is good value.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Thomas G, Firstly we thank you for staying with us. I am sorry that you experienced the little to no noise while in your room. Yes, the lobby becomes a bit noisy when the train passes by. I must address this that we recognized this and have already planned on curbing this issue. The hotel is spending a lot of money to eliminate the noise. This project should be completed by December of 2015. I will certainly encourage you to come and stay with us you may request a room either in the back or in the basement. Once again I do apologize and hopefully your next stay with us would leave you with superior experiences. Thank you,

"Rate Range"

4
13/11/2015

Rates are very high and competing with Laguardia airport Marriott. Need to be reasonable. Place is clean and the staff is very friendly and courteous. Breakfast is average and plain. Parking is very challenging and limited. The parking lot requires better lighting and possibly some mirrors too maneuver the very tight corners.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Daniel N, We thank you for staying with us here at Best Western Plus Hotel. I am glad that you enjoyed your stay and we thank you for your feedback. Our housekeeping team works hard to earn positive feedback and appreciation from you and all other guests. I understand your mention of the rates being 'high'. Daniel, the rates are always subject to availability and being established within a competition we try and keep our rates competitive. We are looking forward to your next stay with us. Once again I personally thank you for your feedback as this helps us improve and make it even a better experience for all the future guests.

"Great Hotel, convenient to Citi Field and 7 train"

5
12/11/2015

Booked this last minute while world series was going on at City Field. Go Royals! I was a little sceptical of the hotel being that it was in the location this close to Citi Field and it still had room. The shuttle from the airport was efficient and well maintained. Our room was on the side of the hotel and we could hear some noise from the train but it was very acceptable. The hotel was very clean and everything was well kept. The room was not very large but good size for a New York hotel. Breakfast was food with eggs Bacon Sausage and waffles as welll as the standard continental items. I would definitely come back here if I needed a hotel in this area or were attending an event a citi field or the US Open Tennis Complex.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Timmymeek, We are glad that you have enjoyed your stay with us. It always pleases us to get the feedback from our valued guests. Your feedback encourages us all to continue the good work and exceed guest expectations. Looking forward to host your next stay with us. Thank you,

"Pleasant Surprise "

4
08/11/2015

I stayed here 10/30/15 - 11/02/15. I was kind of iffy about staying here based on the reviews of it being noisy. We stayed in a room facing the train and it actually wasn't bad. The noise didn't bother us and we were able to sleep through the night. The room was clean and modern, a little smaller than I'm used to but it did have a microwave and small fridge. The breakfast was just okay and they only have like 10 parking spaces but the price and location make up for it. Overall I enjoyed my stay, nice and clean hotel with courteous staff.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Addis A, We thank you for staying with us. I am glad that you were pleasantly surprised and enjoyed your stay. We try and do a better job every time a guest checks in. It is critical and important to give the best possible service to all of our guests. Your feedback helps and encourages us to do even a better and maintain it....and we thank you for your comments. Please let us know when you plan to visit us again. Thank you,

"What You Need To Know"

5
06/11/2015

This review is based on a multiple night stay in a rear-facing room. See #9 in list. 1. Hotel is new, modern design; very clean and comfortable rooms. 2. Complimentary breakfast of usual hotel offerings; all day coffee 3. Microwave and refrigerator in room; big flat screen tv, lots of channels. 4. Complimentary WiFi signal is good; business center with printer also available. 5. Hotel staff friendly, courteous, and helpful. 6. Airport shuttle to LGA (I came into JFK and took AirTrain + subway). 7. Nearby restaurants (Hispanic, Chinese) and grocery store. 8. Directly down the street from 111th Street MTA #7 line (less than a block away). 9. At this location, the #7 line is an elevated track that runs directly in front of the hotel. If your room faces the front, be aware of the noise potential. Rooms facing the backside of the hotel will only hear a muffled noise from passing trains. This muffled noise was not problematic for sleep. 10. Felt comfortable walking along Roosevelt Ave (also at night from train to hotel) as well as walking around 111th St, 114th St, and over to Flushing Meadows-Corona Park (site of 1964 World's Fair).

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear ReiversGo, It was a pleasure to host you and thank you for being our guest. You have outlined everything so nicely. Thank you for the feedback. Your feedback helps motivates and encourages us to continue to do the hard work and ensure all guests are treated and given the best possible service. Thank you and please let us know when you plan on visiting us again. Thank you,

"GREAT HOTEL"

5
06/11/2015

DURING MY STAY NOV.1 - NOV.5,2015 was excellent the girls in the front desk are really friendly and helpful, the housekeepers always kept my room spotless and always replenish everything that i needed. the shuttle driver was very helpful taking me to the airport. the breakfast girl julia was very helpful and friendly alway keep putting out more bread,bagel, muffins, coffee, and always was cleaning the tables the service here was excellent cant wait to come back again :)

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Mellissa Perez, We thank you for staying with us. I am glad to learn that all of the staff was helpful. This is what we all as a team work for....Guest Satisfaction!! It is important that you as a guest is always treated and given the best possible services. Please let us know when you plan to visit us again. Thank you,

"Very good choice if you are a Mets fan"

4
02/11/2015

We picked this hotel for its location at a walking distance from Citi Field, Mets ball park. We did not regret it. The staff is friendly, the breakfast correct even if it closes early on week days. The room was large for two Queen beds. The service was great. We were pizza delivered and it went smoothly. A few local restaurants do deliver this hotel and it is convenient. You even have a Papa John's pizza Button on your room phone. It is still near the Subway 7 Line you can see from your room but the noise is bearable and it is convenient to go to New York inner city. Definitely a good stay even if I am not fond of the neighborhood.

Anup C, Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Nathalie P, We thank you for choosing our hotel and staying with us. Thank you for giving us a chance to host your stay. Thank you for your input as it helps us make improvements and keep up with the good work. Looking forward to your next stay with us. I know you were here to see the Mets but you would save money when you plan to visit NYC and stay with us. The very convenient train takes you to NYC in less than 20 minutes and in as little as $2.75 one way. Please let me know when you plan on your next trip to NYC. Thank you again for your business.

"Had a great stay"

5
31/10/2015

Stayed here from October 23 thru October 30, 2015. Found this to be a great choice, rooms were spacious and extremely clean. Staff was welcoming and professional. The free shuttle from LaGuardia was a big plus. We used the business center to print our boarding passes, and had the complimentary breakfast a few mornings. We were on the second floor in the back of the property and were not bothered by any noise associated with the 7 train. The nearest subway stop was a very short walk and as two women coming back to the hotel very late at night, always felt safe. We would not hesitate to stay here again. A great value and am looking forward to our next visit.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Guest, I am happy to read your comments. Thank you for your feedback. This helps us to continue to improve. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 718-478-5500. We appreciate your loyalty to our brand.

"Good value and convenient location"

3
29/10/2015

When you come upon this hotel, your heart sinks because you realize you are right next to a NYC subway line and on a stretch of Roosevelt Avenue that is hardly pleasant. However, things gets better after that initial impression because the staff is pleasant and the lobby design is quite striking and interesting. The room was small for a king-sized bed but it was attractive and very comfortable, especially the bed. The included breakfast was not bad at all for NYC and the parking lot, though small, was not full and a great convenience.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear FredC0125, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Please let us know when you plan to visit NYC next so we get another chance to host you. Take care.

"Very disappointed"

2
24/10/2015

I didn't have really high expectations going into this hotel yet I was still disappointed. I guess the room wasn't that bad - it was clean. It was small, but not ridiculous. What ruined the entire experience for me was the noise. All the rooms on the front side of the hotel face the train line that runs across the street. I mean, the train ran right outside my window every few minutes all night long. Maybe some people are used to this noise, but I'm not. Where's the noisy hotel room fan/AC when you need it?!? The breakfast was worthless. I was there long before it was set to close, but they were out of most of the food. And there was no fresh fruit either. Really?!?

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear guest, Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. We truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept my apology for the shortcomings you have experienced and if your stay was negatively affected by the outside noise.I am certainly disappointed by the lack of fresh fruits during your visit to the breakfast room even though we have fresh fruits (up to 3 kinds) daily but it could be during a time of re-filling that it you saw no fruits available. Your experience falls way below our standards. Please reach out to me personally at [email protected] with your stay dates as this information will help in investigate what fell through during your visit to the breakfast room and ensure we do a better job ensuring it does not happen again. I would request you to kindly give us another chance to serve you and serve you better. Thank you,

"Happily Surprised"

5
23/10/2015

Not having been in Flushing for many years, but aware that this location was next door to CIti Field and directly beneath the NYC elevated subways system, my expectations were not high. Imagine my surprise when passing through the entry to discover a thoroughly modern decor, a gracious staff and being given a room that would not be overly subject to noises from the subway cars passing outside. The area set aside for dining was bright and cheery and the breakfast offerings on the mark with coffee to go if wished. Overall a very enjoyable stay.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear James H, It gives us an immense satisfaction when our guests leave with a smile and satisfied. This motivates us all to continue the hard work and step a notch higher every time. Thank you so much for your feedback as this helps us to gauge our performances and make improvements. Glad that you enjoyed your stay with us. We are looking forward to host your next stay with us. Thank you,

"Great Hotel, great Location"

5
22/10/2015

I love this hotel, the Services was excellent, I was there for 4 day stay on the 3 floor, the housekeeper was very friendly, ask me if i need anything, very friendly person, also the hotel is very very clean, the driver was very friendly, he welcome me to NYC, and help me with my bags, and open the door for me. When I get to the front desk, the front desk was no very friendly, need to improve on that, she never welcome me, and ask me for my credit card and my id, no happy, but in the afternoon around 445pm was another person, she was the best, All the time when I was leaving the hotel she wish me a great night, when i came back welcome me. Very professional staff, ohh and when i leave in the morning for business the housekeeper from the 3 floor ask me if i need anything in my room, great remember 3 floor are the best ...

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Abelardo V, It is really pleasant to learn that you enjoyed your stay all the way and had a great experience. This is exactly what we work for...give out the best and have a happy customer. I am glad the staff was very helpful specially the housekeeper on the 3rd floor. She will be applauded for the good work. Please let us know when you plan on visiting NYC next. Looking forward to host your next stay.

"Value for money..."

4
21/10/2015

All good...new building, newly furnished, decent staff, good location as near to subway (remember your subway number is 7 and your stop is 111St and this is Downtown), breakfast was decent, found out nearby store to buy fruits (it helps if you are vegetarian), Spanish neighborhood but it's fine. Lynda (front desk) helped me..she printed google map for subway route from hotel to times square (I just asked her times square)...believe me that one printout saved me...sometimes mobile internet may not work if you are in underground subway station.. All is not good anywhere....same is the case here....subway line is adjacent to hotel so it makes lot of noise. I was tired so didn't bother me much as room is not as noisy as reception.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear Jitendra, We thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I am happy that you enjoyed your stay with us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Looking forward to host your next stay with us.

"Great Hotel for a NYC visit!"

4
19/10/2015

This hotel is conveniently located near LaGuardia Airport, with shuttle service to & from the airport. The staff was the best, very helpful and courteous! It is a rather new hotel and everything was in great condition! Next to the subway, so you can get to Times Square quick & easy. Staying here saves lots of money, as the hotel is a fraction of Manhattan prices and with the shuttle & subway, your transportation cost is minimal! The free wi-fi was great and the free breakfast was a plus. The breakfast staff was wonderful! Next time we go to NYC, we will definitely stay here! The only down side would be if you are a light sleeper, it's close to the train and you can hear it if your on the street side of the building!

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear valued guest, we thank you for staying with us and we value your business. I am glad that you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Looking forward to host your next stay with us.

"Great for the standard"

4
18/10/2015

Nice rooms, clean, good breakfast included. The only con is that it is practically under the subway bridge, and that is very noisy. But, with a room on the back of the building, you should be all set. It also has a shuttle to the airport, very convenient.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Dear valued guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good value"

5
11/10/2015

Would suggest this as a good option for late arrivals into LaGuardia. Definitely beats staying in expensive Manhattan and it's not that far by public transit. Parking availability is a big plus. Neighborhood is not terrific but I felt reasonably safe. Room was nice size although some cleaning odor. Despite being near the rail line ( a plus for connection) the room was well-insulated from the noise but would suggest earplugs for sensitive sleepers. Staff was helpful and seemed to enjoy being hospitable.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We will certainly discuss your suggestions. Glad that you enjoyed your overall stay. Looking forward to host your next stay with us.

"Ok Stay in NYC"

3
06/10/2015

The location is a little alarming after dark hours unless you are arriving by car/taxi. The walk to/from subway/train is VERY close but no concerns about the noise as the hotel is pretty much sound proof.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay helps us to raise improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Its a completely a safe neighborhood. Looking forward to host your next stay. If I can be of assistance in the future, please don't hesitate to contact me at 718-478-5500.

"young and friendly staff; ironing out the kinks"

4
29/09/2015

the staff was super sweet and intentional. but to be 5 minutes from the airport and only begin your shuttle service at 5 am, is not adequate. If you are going to keep the start time at 5 am, then you need to figure out a free alternative if that is one of the attributes you tout on your site.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
Thank you for your feedback as this brings several suggestions to our attention. Just like the one you mentioned about timing of the airport shuttle which is a huge convenience to begin with....to start before 5 am. I will certainly bring this to our superiors attention and discuss the possibility. Once again thank you for staying with us and hope to host you and your family some time soon.

"Perfect spot"

5
28/09/2015

This hotel is a gem! Traveled to NYC for Maker Faire. Neighborhood looks questionable.... however, I found it safe and friendly even as a solo traveler. Easy walk to Citifield, NY Science Center, and subway. I will be back for sure! !

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
It thrills us when a guest says that "they will be back". Really it is our pleasure to host your next stay and beyond. I am glad that you have enjoyed your stay. Thank you for the feedback as this helps us to continue to work even harder.

"This hotel is great if you are going to the USOpen! Only a 10 min. walk ! The beds are very comfy ."

4
26/09/2015

Our room was very quiet, despite the train so close. The staff is the best ! Free shuttle to and from airport in minutes. My friend's phone conked out and we could not fix it. Ask the front desk and she had it working in 3 minutes! all were so helpful w/ directions,food ideas, subway, etc. we will come back for sure.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
I am so happy to learn that you as our valued guest enjoyed every minute of your stay. Yes, the hotel is indeed withing walking distance to the US Open (Tennis) however it is very conveniently located from the # 7 train station that takes you to major attractions of NYC within minutes and that too under $3 dollars. Now you can't beat that....right ! Thank you for your feedback and this motivates us to do even better. Looking forward to host your next stay at Best Western Plus LGA.

"LGA area hotel"

4
24/09/2015

We were looking for a hotel near La Guardia airport with airport shuttle. This one was the best for location and price. It is on Roosevelt Avenue, Corona, NY and has an overhead subway line (#7) with a station about a 3 minute walk away. I thought it would be noisy with the overhead subway so close but we were at the back and didn't hear any loud noises although you could hear the trains, it was not too loud. I don't know how noisy it would have been if we had been at the front. It was quite pricey but below other NYC hotels.

Anup C, General Manager at BEST WESTERN PLUS LaGuardia Airport Hotel Queens, responded to this review
We thank you for your feedback as it always tells us how are we performing and I believe there is always a room for improvement. I am glad you enjoyed your stay with us. I am also glad that you experienced no train noise while you stayed here. Even if you stayed in one of the rooms in front your experience would have been the same. Please let us know when you plan on visiting us again. Thank you again.