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SureStay Plus Hotel by Best Western Coquitlam, Coquitlam

3.5/5  - basé sur 436 notations.
725 Brunette Avenue, V3K 1C3, Coquitlam, Canada - See map
SureStay Plus Hotel by Best Western Coquitlam - Welcome to the SureStay Plus Hotel by Best Western Coquitlam! The SureStay Plus Hotel by Best Western Coquitlam is ideally located in the center of Coquitlam. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the SureStay Plus Hotel by Best Western Coquitlam. Our family would like to welcome you and your family to enjoy your time in the Greater Vancouver region. We are within 25 minutes to downtown Vancouver, where you can visit Stanley Park, Granville Island, Capilano Suspension Bridge and other Vancouver attractions. We are a family oriented hotel minutes away from many tourist attractions, hospitals, arenas, pools, parks, and the Skytrain. We hope you enjoy your stay in one of our freshly renovated rooms.

SureStay Plus

Hotel by Best Western Coquitlam

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 439 guest reviews
NOTE ISSUED
Excellent
138
Very Good
136
Average
91
Poor
31
Terrible
43
REFER TO NOTICE
Business Business
72
Couples Couples
98
Family Family
179
Friends getaway Friends getaway
37
Solo travel Solo travel
28
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great staff"

4
17/01/2019

The staff genuinely care, and often go beyond standard service to provide assistance. Even though parts of the hotel may appear dated, the staff provide exemplary service in comparison to other Best Western hotels, and other hotel chains. Whether you are dressed in office attire, or casual, you will feel welcome in this hotel. The free breakfast has multiple options for a full and satisfying meal.

Nasir Z, General Manager at SureStay Plus Hotel By Best Western Coquitlam, responded to this review
Thanks so much for the kind words for our staff! It is greatly appreciated. If I can be of any assistance please do not hesitate to reach out to me directly at 604-525-7777. We hope to see you again soon.

"Was excellent"

5
16/01/2019

Great place helpful people make you feel welcome the free breakfast is a real plus and the rooms are very clean. The location is great the bus right outside and sky train just 3 blocks away. It was very quiet place with laundry facilities

Nasir Z, General Manager at SureStay Plus Hotel By Best Western Coquitlam, responded to this review
Thanks so much for the positive review. I am happy always to hear that our staff were helpful. We hope to see you again!

"Close to Royal Columbia Hospital"

2
13/01/2019

Close to Royal Columbia Hospital. Carpets were awful. Depressing, stained and not vacuumed everyday. The rest of the services were great. Very polite kind staff.Helpful. Direct line to taxis. It wasn't a ‘happy trip' though.

Nasir Z, General Manager at SureStay Plus Hotel By Best Western Coquitlam, responded to this review
Thanks so much for the feedback. I do apologize about the carpets. We will be upgrading the hotel with renovations and the carpets have beem targeted. As of today we have changed 8 rooms carpets and the remaing rooms will be done over the next 6 weeks.

"Average"

3
05/12/2018

3 star at best, its seen better days, outdated, and loud. Shower acted as a bath while using as well, what a treat. Staff were helpful/attentive at least and the breakfast offering was similiar to other Best Westerns'. WIFI, was non existent, ridiculously bad.

"Basic three star hotel"

3
17/11/2018

Best Western standard customer service and great location. Adequate for a nights stay while traveling. Cleanliness was below my standards. There were odors of cigarette smoke etc and a burn mark in the carpet. Bed is not comfortable and the room felt dated and tired. Decent value for what is is but I'd probably stay at the Abbotsford location next time.

"Never staying here again"

1
26/10/2018

Drove past the entrance once, not very good signage. When We got to our room it had a very strange smell so we opened the windows and turned on the air for circulation. Toilet seat was not clean, ice bucket lid was also dirty... wondering what else might be.

"Lost items"

1
25/09/2018

If you leave anything behind don't expect to get it back. Went with a youth group and some items got left behind so I called the hotel and kept being told that no one knew anything, finally talked to the manager and he only told me the same thing! Each time I called they said they would call back that evening or next day but I never got a call back. I tried emailing and got no information there either. Six times I tried to get information about the items we left behind but nothing ever happened. Definitely not recommending this place to anyone.

"Just Gross"

1
03/09/2018

All I can say is wow - and yuck. If I could rate it a zero I would. The last time we stayed at something so nasty was 23 years ago! This is right along side that memory. Dirty, musty, mouldy, unsanitary, stained and disgusting. This hotel is not even close to the standards as any Best Western. How it's called one I dont know. The websites say The Best Western Plus Chelsea Inn. The Signage says Surestay. Total bait and switch. It's not what you think you are getting. In fact we were thinking it looks and smells and most certainly feels like the rooms should be rented out by the hour. You could hear every step the people above us took. The remote was sticky, alarm clock had some gross stuff all over it and the pillows seemed to have gone through the wash creating nothing but lumps. The marks on the floor make you want to vomit. Gum- Cigarettes ? Who knows. Our clothing (even the ones we didn't wear) and our hair still smell like the hotel's musty smell even after we are home. It's time to shut down for awhile and renovate instead of piggy backing on the Best Western name to make a buck each night. All this does is make me never recommend this location. We've stayed at many Best Western hotels (gold members) to know that this was a rotten deal. This hotel in its current condition is doing nothing for the hotel chain name. If we could have changed hotels we would have but we arrived in the later afternoon and it was also a long weekend. Everything else was booked. Furthermore if the Best Western chain Is aware of this nasty hotel running in this manner and continues to stand by and allow it then we will t be staying with them any longer. We have to be back at the Justice Institute (in New Westminister) many times this next year and we won't be choosing this hotel ever again. The breakfast was the ONLY thing that resembled the chain. Pictures added. First is behind the entrance door. Next is at the end of the bed. Third nasty alarm clock.

"Not impressed"

1
14/06/2018

My family stayed at the Chelsea inn and when we got to our room I was not impressed. Our remote for the tv was under the bed as well as ladies underwater. The bed was not made properly and there was food and garbage behind the night stand and white powder in the air conditioning also ashes on the window sill. To me this is unexceptional for a best western.

"Good stay"

3
11/05/2018

Spacious room and bathroom. Carpet in room and hall should be renewed or cleaned. Near a busy road. Friendly staff at front desk. Basic continental breakfast. Fresh fruit. Pubs in the neighborhood. Good for one night stay.

"Night clerk actually offered to get an ice pack for my knee because he noticed I was limping"

4
30/04/2018

Decent place central to hwy and other amenities Special rates for people visiting Hospitals and Casino. Above average breakfast great location. Night staff offered an ice pack because he noticed my limp