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Best Western Plus Coon Rapids North Metro Hotel, Coon Rapids

4.5/5  - basé sur 267 notations.
3420 Northdale Boulevard NW, 55448-6704, Coon Rapids, United States - See map

Enjoy a cozy stay at this Coon Rapids hotel where every guest is treated like family and you have everything you need for a remarkable stay. Hotels in Minneapolis are known for providing that famous, friendly service, but there has to be one that sets the standard. Our Coon Rapids hotel prides itself on providing the best service in the area. You know exactly what you're getting when you choose our hotel, like the best service, spacious rooms and our famous complimentary breakfast. Dig into platefuls of hot eggs and waffles, flaky pastries, fresh fruits, cereal, yogurt and 100% Arabica coffee. We're a newer property in the area, so take advantage of up to the minute amenities and decor. There's no reason to skimp on style just because you're in town for business. The affordable rates of our Coon Rapids hotel make it a simple choice for every guest. Other hotels in Coon Rapids try to compete, but we've set the bar high. We offer a prime location for corporate travelers. The biggest draw of this Coon Rapids hotel is the Best Western name and recognition, but we also infuse plenty of local charm and personal touches into your stay. Every guest feels right at home. Of course, corporate relationships aren't the only reason guests are in town. This Coon Rapids hotel is close to the National Sports Center. Only seven minutes away, why not check out a game or two? A neighboring golf course lets guests practice their swing in between business meetings. The 3M Championship draws in guests from around the country. We remain very competitive with rates at this Coon Rapids hotel, so you don't have to shop around for deals. An affordable price tag, delicious breakfast and knockout service is what we're all about. Reserve your room at Best Western Plus Coon Rapids North Metro Hotel for a luxurious, convenient and affordable stay!

Best Western Plus

Coon Rapids North Metro Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • 24-hour front desk
    24-hour front desk

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
based on 268 guest reviews
NOTE ISSUED
Excellent
174
Very Good
64
Average
13
Poor
10
Terrible
7
REFER TO NOTICE
Business Business
77
Couples Couples
47
Family Family
101
Friends getaway Friends getaway
13
Solo travel Solo travel
14
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Misled"

1
18/07/2018

Prior to booking our room for one night, we read reviews, spoke with the reservation desk of the hotel, and, in good faith, counted on the website and accountability of a BW Plus franchise. We asked the age of the hotel and were told by Om that it was 6 years old. Upon arrival, we noted that almost all of the hotel windows were compromised with condensation either from age or poor quality. The entrance doors were filthy. Our 2nd floor room was horrific. The hallway carpet leading to the room was bunched up in numerous spots and the floor underneath felt unstable. The curtains in the room were completely shredded and we couldn't figure out why they just didn't take them down as the window was so foggy with condensation between the panes that seeing in or seeing out was not an option. The mattress lacked..period. This hotel was obviously much older than 6 years and was not being well cared for. We left and are expecting a complete refund. We're still trying to figure out how the 4 & 1/2 star rating came to be. This room/hotel could best be described as a $39.00 last resort. We felt that starting a search for other accommodations in an unfamiliar area was better than staying here.

BWFOM, Public Relations Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
sorry for the incovenience caused to you ,

"Horrible Customer Service"

1
26/06/2018

The stay was fine, but we paid with cash and ended up still getting charged on the credit card. When we attempted to resolve the issue, the manager was not interested in helping at all. He never called back, didn't seem to care that one of his employees was steeling from him, and didn't provide any clear answers. He claimed to have "looked into it and found no evidence of payment," but when prompted for more details he would simply repeat himself. When I asked if they have a security camera in their lobby, he just repeated himself. When I asked for a simple yes or no answer, he refused to answer. I was very calm and patient throughout this whole process, and they didn't seem to care at all that I was being double charged for a room and that one of their employees is clearly stealing from them. It is really in their best interest to catch whoever is doing that anyway, but they seem like they are too lazy to do anything to resolve the issue. I am a little bit upset about the double charge, but I am even more upset that the manager was so indifferent about the situation. I called corporate and they will be mediating moving forward, but we will see if they can get anymore information from this branch.

BWFOM, Public Relations Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Sorry for the inconvenience caused to you

"Nice"

5
23/05/2018

Comfortable room, Nice Pool and hot tub , Peaceful atmosphere , hassles FREE WiFi and enjoyed morning breakfast In short, it was worth staying at this Hotel especially the location is great and the staff including Front Desk were warm and respectful.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you very much for your encouraging comments

"good location"

4
21/05/2018

stayed for family function this resort was ideal close to exit and town of coon rapids . there were several resturants and shopping nearby . the only negative was we needed to print our itenerary and boarding passes and were told the buisness center was not working?

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Sorry for the inconvenience caused to you. That has been fixed

"Lovely hotel"

5
26/04/2018

I loved this hotel during my business visit and this is my second visit I love this newly renovated hotel especially the breakfast and the pool The bedroom was comfortable and free from noise pollution It was a warm and sunny day and enjoyed staying with hotel again This Coon Rapids Minneapolis is going to be my first favorite choice whenever I visit this Twin city again Well Done and keep it up

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you very much for your encouraging and valuable comments

"Needed a place with good wifi for work, solid customer care, and clean......got it all here."

5
30/03/2018

Arrived to work in the area and found this to be a very convenient location for access to restaurants and shopping. The room was spacious and clean. The breakfast was average, but if you need something top shelf then there are local places close by. Was very satisfied and will stay there whenever my schedule dictates.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you very much for your valuable comments

"Clean and welcoming"

5
28/03/2018

Have stayed here many times. The hotel is clean and convenient for us. It is close to shopping and restaurants. The staff is friendly. We were happy that the water in the pool was warmer this time and we were able to enjoy the pool.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you very much for your valuable comments

"AWESOME PLACE"

5
21/03/2018

I m very much satisfied with the stay in Best Western plus. room was clean and bed was comfortable. i am very satisfied. Staff was friendly and very professional at front desk. There are many shops and restaurants nearby within 10 minutes drive. Ton of free parking in front of the hotel

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you very much for your valuable comments

"lots of issues"

1
28/02/2018

I have stayed here multiple times in the last year's with perfect stays. Had issues from start. Checked in at 430 AM Toilet flooded whole bathroom no staff to clean up so I had to clean up the mess and argue to get more towels. Done about 6Am went to bed 700 manager and maintenance knocked finally got to bed at 830. With one hour of sleep had to start my day.ASKED JESSE THE FRONT MANAGER TO HAVE MY ROOM CLEANED AND GAVE HIM TWO CARDS TO charge the room. When returned at 1030 pm found bathroom and the room had not been touched, and I had to go get towels for the room. Found Jesse had charged full amount of room to one card and put it over the limit. Complained to corporate Jesse and manager gave attitude and asked about it they fixed the card issue The rest of the week Breakfast bar not kept stocked on Monday morning. ATTACHED pictures of parking lot conditions snow ended on Saturday morning. Plow came at 4AM Saturday morning and plowed one path. It is now Monday morning 9:00 AM lot still not plowed emergency exit doors and sidewalk not shoveled yet almost got car stuck trying to get out. All other properties and hotel nextdoor cleared out by Sunday. Even one's not open Sunday Asked the manager and the front desk Manager Jesse if they could refund my first night due to the issues they said "THEY WOULD ONLY REFUND THE FIRST DAY IF I CALLED CORPORATE AND REPORTED THE ISSUE RESOLVED AND THEN GIVE ME REFUND. It is now Wednesday the lot is covered in snow and ice still not plowed. Manager said he called and the guy has not answered. (Incompetent management should have called different plow guy). Since new management this location has gone down hill bad service (housekeeping staff is great and management blames housekeeping but the issues are with Jesse on the front end) I do not think that I will return to this location in the future

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Sorry to mention, this guest was behaving inappropriately and in insulting manner with our front desk staff. Still we are sorry for the inconvenience caused to you We assure you of our best services in future.

"Pool was freezing!"

2
24/02/2018

If you want a hotel that you can swim at ... do NOT stay here! The pool is freezing! We had two very disappointed kids. When we asked the front desk about it, we were told they get a ton of complaints about how cold the pool is but that management does not let them change it. When we asked the manager he basically could have cared less. We were told the pool is set at 72 and from what we have been told and could find that is about 10 degrees less then most pools are set at and 10 less then what is recommended.

BWFOM, Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Sorry for the inconvenience

"Best Best Western I've been into"

4
13/01/2018

Visited Minneapolis for NYE celebration and four of us stayed for two night. The rooms were clean and comfy, had real nice relaxing time. Have to appreciate the front desk staff to accommodate to room which were next to each other. Breakfast was good but could have made better like New Year specials. But was good overall. Good and safe location.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you so much for your valuable comments

"Staff didn't care, and it showed."

2
09/01/2018

This hotel looks good when you first walk in... big rooms, big bathroom... and it's all down hill from there. The staff was rude and many things didn't work. I was in the pool area with three kids when suddenly the lights went out. With the exception of the underwater lights in the pool, it was instantly dark. Not a safe situation. I went to the lobby and asked the hotel clerk what happened. She answered that the pool closes at 10 pm (it was 10:01.) I asked if lights could be turned on so we could gather our things and she said “Nope, they're on a timer.” I went back into the pool area to help the kids gather their things and discovered there were no pool towels. Back to the front desk I went, only to be told, “I put all the towels out, so if there aren't any left, then we're all out.” I should mention the hotel was not at all busy that night. Other issues: no drain plug in the bath tub, the toilet would keep running unless you wiggled the handle, the TV in the lobby area had audio only, the juice machine at breakfast dispensed very diluted juice, and they ran out of coffee at breakfast. I would not stay here again.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Sorry for the inconvenience caused to you, Assure you, will look in to the matter, corrective measures will be in place for sure.

"Good location, better room"

4
22/12/2017

It was a quick stay for me, but the room quality was excellent. The value was also very good. If I had any issue, it was the night and morning front desk staff. Either sleeping or rude. The breakfast was okay if it's just considered something quick. The location of the property is next to a lot of great places for dinner, so that was nice. The stay would've been better with more courteous staff.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you for your truthful response , we will improve as per your suggestions

"Best Western Hotels ROCK!!"

5
19/12/2017

BW offers very clean properties with spacious rooms and a very friendly and helpful staff. Their continental breakfast offers many selections of hot and cold food items with a large area to congregate in and visit.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you very much for your valuable comments. we assure you of best services in future too

"Good place to stay"

4
04/12/2017

This is located in a convenient area, near shopping and interstates with restaurants nearby. Rooms and lobby and pool were well maintained, clean, pleasant and quiet. There was some work going on inside while we were there but it never interrupted our sleep or activities. Staff were pleasant and helpful when needed.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you very much for your valuable encouraging comments

"ONE OF THE BEST " BEST WESTERN PLUS" HOTEL THAT I EVER STAYED IN WHOLE MIINEAPOLIS"

5
01/12/2017

I am a regular business traveler to Saint Paul Minneapolis and have stayed in multiple hotels in and around the city. However, this time, it was my first time that i stayed out side down town. There was birthday party in Coon Rapids & wanted to surprise my gal pal. Therefore, i got checked in this beautiful hotel Best Western Plus Coon Rapids. It was a warm welcome by the front desk Mr Jessy and it was quick check in. Next day morning while i was enjoying the hot yummy breakfast, the new Manager Mr Om walked up to me and greeted. He shared some information's like when i said Your Hotel Looks beautiful" The Manager said they spent lots of money for the last couple of months and renovation is still going on. What a gentle manager!!! He even apologized for any inconveniences Anyhow, I enjoyed staying with this new renovated Best Western Plus Coon Rapids MN Hotel. I am sure to come back and recommend word of mouth to my gal pal who is living near by apartment Good Job manager & his team

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you so much for your valuable comments

"Never Again! "

1
26/11/2017

Rooms and most every other part of hotel wad dirty. Very rude front desk staff including the manager. We had 10 rooms in our group and had we been able to rebook elsewhere we would have left after the first night. Next year's family gathering will definitely be in a different location.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
We stopped you drinking ALCOHOL in public areas, I was decent enough to give you conference room worth $ 150 for free on your specific request, We gave you very late check-out , as a courtesy, tho it created problem for us and delayed our check - in process. you guys promised to clean the whole area after eating your dinner , cuz we provided the space free of charge, but you guys left the area so messy, dirty never bothered to care for our courtesy. Kids were roaming all around the place, even after our repeated requests, they were not tamed, which resulted in 4 guest complanits We try our best to keep our guests happy in all possible circumstances, provide them good customer care.

"Birthday Surprise"

5
12/11/2017

My family planned me a surprise birthday party and it was one of the best ever. The Executive Suite w/ Jacuzzi tub was all it took to make my heart smile!! Thanks to the Best Western Coon Rapids location!!

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you so much for your valuable comments.

"Cleanliness"

2
02/11/2017

It wasn't clean. The halls, elevator, laundry and carpet were never mopped or vacuumed while we were there. We told the front desk, maintenance man and housekeeping, but no one did anything to fix the complaint.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
We take every care to keep our property clean up to date. Every hotel has sufficient staff to do all that , in our case we do all this on regular basis twice a day, there is nothing like, we dont clean all the mentioned areas . we have on record name of the people, their hours of duty, on that perticular to show they were on assigned duty to clean all the areas mentioned by the guest. Still, if there is any thing , we will be gladly to help our esteemed guests , we always thrive to provide best possible services to our guests

"Overnight stay"

3
22/10/2017

Front desk service was very welcoming and friendly. Room very clean, bed was very comfortable. Few things in the room that were bothersome was the window in the living room area had lady bugs all over it. I've never been in a hotel room that has had this issue before. Thinking maybe they need to reapply some insecticide. The Jacuzzi tub did not work properly and the coffee maker also was not working, but they had fresh coffee with good creamer in the lobby. Breakfast was less than satisfactory. Seemed they were very short staffed as the front desk lady had to toggle between getting the hot food from the kitchen and trying to answer phone calls from the desk. When we got there at 830 there were a few sausages, no eggs and no hashbrowns. When more food was brought out, it was immediately taken and then the empty containers of food just sat there as more guests came for breakfast. Overall stay was ok. I was comfortable in my room, bathroom was large and nice, and the hotel was quiet. Just a few things that could use some improvement. Price of the room was affordable. Would possibly consider staying again.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Sorry for the incovenience caused to you, we will surely take care of that problem, thanks again for your valuable feed back

"Clean Hotel In a Busy Part of Town."

4
16/10/2017

Spent one night here. We got a suite and was very happy with the room. It was very spacious and clean. The jacuzzi tub worked flawlessly and the HVAC worked great. There was a great selection of TV channels also. The WiFi worked great, however it constantly kept disconnecting from all of our devices (2 phones and a laptop). The breakfast in the mornings wasn't the best with most selections gone by the time we got down at 9am - so that was a bit disappointing. All in all, the hotel room was very good and in a popular area with plenty of eating options. I would stay here again!

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you very much for appreciation and encouraging comments. we are taking care of internet problem slow speed , hopefully will be done with in 2 weeks time. Assure you of our best services in future. Hope to see you again shortly.

"A Good Place to Stay in Coon Rapids, MN."

4
13/10/2017

The rooms were clean & everything worked. All the staff were very efficient, with Todd being the best we encountered. The breakfast isn't the best of the hotels I've encountered, but it was OK. The rooms were quiet & the HVAC worked well.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thanks for your valuable comments. we will work on suggestions given by you for sure and improve.

"Iding and breakfast bar"

2
02/10/2017

Stayed here my wedding night. Left my checkbook in my room my father went to get it, staff let him up without iding or verifying with me that he could go in there when room was in my name. Kinda scary there is no security in that way, yes he was in wedding attire but he had just been seen by the staff prior. As for the breakfast bar all I wanted was a hot breakfast went in line and there was nothing left. The staff walked out from back from with bowl of hash browns big for the breakfast bar but for herself. Kinda disappointed, paid good money to stay here and couldn't get a hot or cold breakfast due to nothing being left.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Sorry for the inconvenience caused to you, staff let him in because he was with you , still we are sorry for that, and will take care of such things in future. We will try out best to improve our services, and prove up to your expected standards.

"Convenient location"

4
30/09/2017

Easy and convenient location close to the MSP area. I stay at this hotel because other hotels close to the Schwan SR Super Rinks. Since all hotels close to the rink were closed, I chose the Best Western plus in Coon Rapids, which is about 15 min away by car. As a typical BW hotel, the room was simple and clean. The breakfast is a typical BW breakfast. The only aspect that I regret from my 3 day stay was the WiFi. The connection was sluggish at best. They still have cable available at the room at this worked without any problems. In summary, easy and convenient location close to restaurant and shops.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you very much for giving us a chance to stay with us. We really appreciate your valuable comments and learn from them. We assure you of our improved services in future,

"Coon Rapids Stay"

4
19/09/2017

We were greeted immediately by a very friendly staff member! He thanked us for being Diamond Rewards members. The hotel was very welcoming & nicely decorated. Our room was very spacious & clean. The bed was a little uncomfortable, firmer than what we are used to. Overall, it was great!

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you so much for your valuable comments. Assure you of our improves services in future.

"BW Hotels"

5
19/09/2017

Best Western Plus Coon Rapids North Metro Hotel, Coon Rapids, MINNESOTA. Was a very nice place to stay and I was well taken care of the time I was there. a lot of places and things to due around the area.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you very much for your valuable comments. Hope to see you again .

"GREAT STAY"

4
17/09/2017

OUTSTANDING SERVICE once we arrived ! Took care of our every need! comfortable beds with lots of pillows, nice deco, great layout for the hotel. Outstanding location for shopping eating and meeting up with friends. Nice pool area with a hot tub for relaxing.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you very much for your valuable comments. We will keep proving our selves up to your expectations

"A good value"

4
03/09/2017

We are repeat customers to this property, always getting a decent room for a moderate price. Staff is friendly and accommodating. More than enough amenities for our quick stays (e.g., pool, fitness room). Competitive pricing with nearby properties (e.g., AmericInn). Rooms are quiet, basic, but have small fridge and microwave. A very small supply of snacks and beverages on hand for purchase, but plenty of restaurant options nearby. Safe neighborhood, but essentially no retail in walking distance. Free parking. Elevator. Suites available, but include 1 king and a pull-out.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you so much for your valuable comments, we appreciate your business with us

"Very nice hotel at a very nice price"

5
03/09/2017

I spent 2 nights here for a wedding. The staff was great, the room was very nice and the bed was comfortable. Breakfast was excellent with real sausage links, scrambled eggs, hash browns, fruit, cereal, pastries, you-make waffles, etc. A family member also staying here said their room had a moldy smell and they were immediately upgraded to a king suite. There are a lot of shopping and dining choices in the area.

BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you so much for your valuable comments, we truly appreciate your truthful compliments.

"Awesome Hotel"

5
31/08/2017

Hotel is awesome i.e. great amenities and friendly/helpful staff. The room is spacious. There is a fitness room and pool. Everything is clean. A couple differ newspapers. Hot waffles for breakfast. Everyone is friendly and helpful.

"Coon Rapids"

4
20/08/2017

Handy location, we could walk to shopping complex and necessary amenities. Hotel was clean with pleasant staff willing to help on request. Nice hot tub (-: to relax in. Very quiet during our stay despite hotel being near full capacity. Will stay again on next visit.

"Cheap and outdated rooms"

2
14/08/2017

The hotel itself, lobby, fitness, pool, breakfast area is okay but the rooms are outdated, smell of mildew and old furniture/bed make this place feel like a $50/night motel. Breakfast was okay, nothing special. Need more natural items.

BWFOM, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Thank you so much for your valuable comments. we are under renovations now, When you visit us next time, hopefully we will meet your expectations in full

"One Of The Best Stays Ever"

5
13/08/2017

We booked this as a family minivacation to see family and to take in a concert. Right from the reservation phone call i made directly to the front desk the night before arrival, i knew the stay was going to be great. Todd took my call, and i must say he should be promoted within Best Western. Totally professional, great listener, got everything right on my to-do list. Everything! I really can't remember if i have had a better experience. The room was clean, smelled fresh, hotel was clean inside and out, breakfast was fresh and re-stocked continually, the housekeeping even left us notes to what they did for us. We will stay here every time we need to be in the Twin Cities even if we need to drive further.

"Terrible"

5
13/08/2017

The hotel was great and never had a problem with that hotel before. I've stayed there plenty of times. The only problem was trip adviser. Trip adviser s...ks because they charged 25% more then the hotel rate if I've would have called direct. When asked why so much they said because of the tax. Tax was 37.00 and when i got there room tax was 9.00. I would never use trip adviser again.

"Lots of problems"

2
12/08/2017

Room was very musty smelling, cold showers, bath tub very slippery and oddly sloping towards towards center, needed to stand sideways in order to not slip, breakfast not stocked when items when out! ,

"wedding weekend"

5
07/08/2017

Our daughter booked a block of rooms for her wedding. The hotel went out of its way to accommodate all of us. We had a great time and the hotel was definitely a part of making the weekend special. THE END

"Decent hotel for the price"

3
30/07/2017

This hotel offers nice, clean rooms and a great free breakfast. Location is good too. Staff is friendly and accommodating. The pool was a bit small (narrow) for the kids to really enjoy but the hot hub was nice.

"Worth the money"

5
22/07/2017

The staff are extremely friendly. The room was bright, clean and decorate beautifully. Quiet to sleep at night. Inside pool and hot tub very clean. Excellant breakfast, able to make own waffles, great selection of items.

BWFOM, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for the wonderful review on TripAdvisor regarding your recent stay with us. Here at the Best Western PLUS Coon Rapids North Metro Hotel, we are known for that family, friendly service. We want every guest to have an experience they will never forget. We are pleased to learn that you had a great stay and that you enjoyed all of the amenities we have to offer. Again, thank you for the wonderful review. We look forward to hosting you again if you are ever in the Coon Rapids area. Warm regards, Samantha L. Front Office Manager

"Great Stay "

4
15/07/2017

Wish we had spend all our nights here, we moved a little closer to the National Sports Center for a couple nights and that was a mistake. This was a great stay, clean rooms, great pool area and good breakfast. My only complaint is the three calls the day of arrival to see if we were coming. After I spoke with them the first time and advised we would not be there until 10pm the second and third calls were just annoying

BWFOM, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a review regarding your recent stay with us. We are pleased to learn that your stay with us at the Best Western PLUS Coon Rapids North Metro Hotel, was great. We are also pleased to learn that you enjoyed all of the amenities we have to offer. By telling us what you liked and did not like, allows us to better our product for all guests, like yourself, in the future. Again, thank you for the review. We look forward to hosting you again in the future. Sincerely, Samantha L. Front Office Manager

"Stayed For Soccer Games"

5
15/07/2017

Great value and quality stay with the Best Western in Coon Rapids! They had a great staff, a breakfast with many cold and warm choices of foods, clean rooms and 15 minutes from the National Sports Center. Close to shopping and the grocery store but still quiet. Would highly recommend and will stay again when my daughter plays in the Schwan's Cup.

BWFOM, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, On behalf of the entire team, I would like to thank you for the wonderful comment. We are pleased to learn that we were able to make your stay with us a great one, from the amenities our location has to offer to the service you have received. By staying with people who care, you always know what to expect. Again, thank you for the comment. We look forward to hosting you again for the Schwan's Cup. Sincerely, Samantha L. Front Office Manager

"Quality stay with excellent value"

5
12/07/2017

It is easy to find a lot of low to midline hotel rooms but you usually get what you pay for. Coon Rapids Best Western is an exception. It may not look like much from the outside , or even when you walk in the lobby but this is a jewel. The room I stayed in was huge! Service was great and there is a grocery store right next door with great food you can grab for supper or snacks. Thanks for a great stay!!

BWFOM, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a review on TripAdvisor, the world's largest travel site. We are pleased to learn you had a great stay, from the great service you experienced to the location of our hotel. Your business is very important to us, and by telling us what you liked, you are helping us offer exceptional service to all guests in the future. Again, thank you for the review. We look forward to hosting you again in the future. Warm regards, Samantha L. Front Office Manager

"Amazing"

5
02/07/2017

We just stayed 4 nights in room 318... extremely clean , very friendly, breakfast was amazing with plenty of room to relax ... many different stores and restaurants within walking distance... highly recommended..

Samantha L, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for taking the time to write such a wonderful comment on TripAdvisor regarding your recent stay with us. Here at the Best Western PLUS Coon Rapids North Metro Hotel, you know exactly what to expect when you stay with us. We are very good at what we do and we pride ourselves on making all of our guests feel welcome and treating every single guest like family. We are beyond pleased to learn you enjoyed all of the amenities our location has to offer. Again, thank you for the wonderful comment. We appreciate your business and we look forward to hosting you again if you are ever in the Coon Rapids area. Warm regards, Samantha L. Front Office Manager

"No Issues With This Hotel at All"

5
24/06/2017

Excellent Staff! The rooms are very clean and updated. The breakfast area is roomy and the breakfast choices are great. There are 3 restaurants located across the street from the hotel and numerous stores to shop at in the area. Whenever we come to the Twin Cities we stay at this hotel!

Samantha L, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing such a wonderful review on TripAdvisor, the world's largest travel site. Reviews like this one bring smiles to our faces. Our Coon Rapids hotel prides itself on providing the best service in the area. You know exactly what you're getting when you choose our hotel, like the best service, spacious rooms, and our famous complimentary breakfast. Again, thank you for the wonderful comments as it allows us to offer the same great service to all guests in the future. We look forward to hosting you again. Warm regards, Samantha L. Front Office Manager

"Enjoyed our stay at the BW"

5
20/06/2017

We stayed for 4 nights in early June while visiting family in the area. Overall it was a very comfortable stay and we were happy. Our room was on the 3rd floor and was clean and quiet. We only heard our neighbors when their alarm clock went off for an hour. The hotel has a free breakfast which was simple, about what you'd expect. For the price, we were satisfied with our stay and would stay again.

Samantha L, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor regarding your recent stay with us. We are very pleased to learn that you had a very comfortable and enjoyable stay here at the Best Western PLUS Coon Rapids North Metro Hotel. You always know what to expect when staying with people who care. Again, thank you for the comments. We look forward to hosting you again in the future. Warm regards, Samantha L. Front Office Manager

"Mother's Day visit "

4
01/06/2017

The staff were awesome, even on short notice! Room was clean and comfortable! A little bit pricey for one but since it was last notice, was still great stay!! I have usually chosen to stay here first!

Samantha L, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a review on TripAdvisor, the world's largest travel site. Here at the Best Western PLUS Coon Rapids North Metro Hotel, we want every guest to have an experience they will never forget. We are pleased to learn that your stay with us over mother's day was great. Again, thank you for the comments and we look forward to seeing you again in the future. Warm regards, Samantha L. Front Office Manager

"N/A"

5
30/05/2017

Great stay, the only complaint was the elliptical was not working in the gym. Breakfast was great with good variety. Internet service was excellent. Rooms were clean and made up each day when we were gone. Overall our 4 night stay was excellent

Samantha L, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor regarding your recent stay with us. We here at the Best Western PLUS Coon Rapids North Metro Hotel, are pleased to learn that your 4 night stay with us was excellent. Your feedback about your stay is important to us, as it allows us to better our product for all guests, like yourself, in the future. Again, thank you for the comment and we look forward to hosting you again in the future. Sincerely, Samantha L. Front Office Manager

"Great service!"

5
22/05/2017

We had exceptionally good service at this location. The rooms were clean and the staff was friendly. Nice pool area too. We really appreciated the exceptional customer service we received from Sam. She primarily worked at the front desk but we saw her helping other guests many times throughout our stay. It's nice to see a hotel employee that is genuinely friendly and cares about the guests that are staying on the property. Definitely someone the hotel will want to hang onto!!

Samantha L, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a wonderful review on TripAdvisor, the world's largest travel site. Here at the Best Western PLUS Coon Rapids North Metro Hotel, we are very good at what we do. We pride ourselves on making all of our guests feel welcome and we treat every single guest like family, just as you have experienced. We are so glad you had an exceptional stay with us! Again, thank you for the wonderful comment, it brought smiles to our faces. We are looking forward to hosting you again in the future. Warm regards, Samantha L. Front Office Manager

"Weekend away - Wedding Anniversary"

5
12/05/2017

We had a nice relaxing stay at the Best Western in Coon Rapids, MN. We went there to visit our daughter who had just had surgery. And to celebrate our 17th wedding anniverary.. Had a very good dinner at Famous Dave's

Samantha L, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, First off, on behalf of the entire staff, I would like to wish you a Happy Anniversary!Secondly, we want to thank you for the comments. We are pleased to learn that your stay with us was nice and relaxing. We are glad to hear you had a good time at Famous Dave's for dinner. We appreciate your feedback. Again, thank you for the comments and we look forward to hosting you again. Sincerely, Samantha L. Front Office Manager

"Great Rooms & Great Service"

5
12/05/2017

I stay here quite often because of work, and I am always satisfied with the rooms and the service of the employees. If I ever find that I am in need of something, an employee is always quick and helpful to assist me. Would definitely recommend this hotel!

Samantha L, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for taking the time to write such a great review on TripAdvisor. Here at the Best Western PLUS Coon Rapids North Metro Hotel, we are very good at what we do. You know exactly what to expect when you stay with us. We appreciate your feedback, as it allows us to offer the same great service to all guests in the future. Again, thank you for the great review and we look forward to seeing you again. Sincerely, Samantha L. Front Office Manager

"Great Stay"

4
10/05/2017

I stayed at this hotel with my daughter. Staff was friendly and room was clean. The room needed some updating but hotel staff told us they are in the process. Breakfast could have been better, but it could have been worse.

Samantha L, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor, world's largest travel site. We are pleased to learn that your overall stay at the Best Western PLUS Coon Rapids North Metro Hotel, was good. Your feedback about your stay is very important to us, as it allows us to better our product for all guests in the future. Again, thank you for the review. We look forward to hosting you again in the future. Best regards, Samantha L. Front Office Manager

"Outstanding"

5
09/05/2017

Arrived to get a warm, friendly reception at the check-in desk. Stayed in room 123 which was found to be clean with a comfortable king size bed. I think this property has maybe had some recent renovation. There was some trim painting in process in the corridor. In any case, the room was quiet and comfortable. We didn't use the pool or fitness center but they were equally inviting. We received a call from the front desk 30 minutes after check-in inquiring about our satisfaction with the room and if there was anything more they needed to do...nice! Breakfast had a nice variety and was well kept. I have nothing but compliments for this hotel and staff.

Samantha L, Front Office Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for taking the time to write such a wonderful review on TripAdvisor regarding your recent stay with us. Reviews like this one definitely bring smiles to our faces. We are happy to learn you had a great experience from the moment you arrived. We appreciate your business and want to thank you again for staying with us, we look forward to hosting you again if you are ever in the Coon Rapids area. Best regards, Samantha L. Front Office Manager

"A excellent place to stay"

5
24/04/2017

This was our first time staying at this property. We were impressed as soon as we walked in the door. The lobby is spacious. The breakfast area wide and roomy with a nice assortment of breakfast items. The rooms were absolutely fantastic. The bed's comfortable, the water hot and above all it was nice and quiet. The staff was warm and inviting. I really like this property and I know you will too.

Samantha L, Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, On behalf of the entire team, I would like to thank you for writing such a wonderful review on TripAdvisor regarding your recent stay with us. Hotels in the Coon Rapids area are known for providing that famous, friendly service, but there has to be one that sets the standard. Our Coon Rapids hotel prides itself on providing the best service in the area. You know exactly what you're getting when you choose our hotel, like the best service, spacious rooms and our famous complimentary breakfast. Again, thank you for the wonderful review and we look forward to seeing you again. Best regards, Samantha L. Assistant Manager

"Best Western Experience"

4
20/04/2017

I enjoyed this stay very much. A good value for what was received. We had a continental breakfast that topped most and a pool and whirlpool which was accessable. Service staff were very friendly. Entire experience was enjoyable!!

Samantha L, Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for the comments on TripAdvisor, worlds largest travel site. We are glad to hear that you enjoyed all the amenities we have to offer here at the Best Western PLUS Coon Rapids North Metro Hotel. We appreciate your feedback, as it allows us to offer the same great service to all guests in the future. Again, thank you for the comments and we look forward to hosting you again. Sincerely, Samantha L. Assistant Manager

"Nice and quiet on a Holiday"

4
18/04/2017

When we arrived there was no cars in the lot and we thought o'boy. The 1st room they put us in had the lights all did assembled so they put us in another room. The room was nice, clean, spacious and all we needed. The pool was small but quiet with a big hot tub. The breakfast was better than most places, coffee was hot, make your own waffles with strawberries, Yum!

Samantha L, Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a review on TripAdvisor. We are pleased to learn that you enjoyed our breakfast, especially the "build your own" options. Not to mention the room. Your feedback about your stay is very important to us, as it allows us to better our product for all guests in the future. Again, thank you for the review and we look forward to seeing you again. Sincerely, Samantha L. Assistant Manager

"Home away from home"

5
05/04/2017

We stay here every time we visit with our son's family. It has been about 6 years and the quality of the hotel has stayed excellent for all those years. The staff is friendly and we appreciate them all.

Samantha L, Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing such a wonderful review on TripAdvisor, the world's largest travel website. Reviews like this one bring smiles to our faces. Here at Best Western PLUS Coon Rapids North Metro Hotel, we are very good at what we do. We pride ourselves on making every guest feel welcome and treating every guest like family, just as you have experienced for the last 6 years. Again, thank you for the wonderful comment and thank you for your continued loyalty. We look forward to seeing you again soon. Best regards, Samantha L Assistant Manager

"Disappointed."

3
15/02/2017

I use to make it a point to stay here because of the closeness to our facility, but am thinking hard about just driving the extra 17 minutes if I can have decent breakfast and a constant internet stream. I can not afford to be dropped during calls over the internet.

Samantha L, Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a review on TripAdvisor. We want to apologize for not meeting your expectations during your recent stay with us. We have been working extremely hard to fix the issues you have encountered during your stay. We had one of our technicians come out to fix our internet stream. They have updated our system and our signal is now stronger than ever. We have also sat down with our entire staff to ensure the breakfast is carried out flawlessly every single morning and to ensure the menu items are always hot and fresh for every single guest. We want to make this right and will hopefully get the chance to speak with you, to do just that. Again, thank you for the feedback and we hope you consider staying with us again. Sincerely, Samantha L Assistant Manager

"Ok"

3
11/02/2017

Ice bucket had garbage in it. TV was unplugged and required programming. Other than that, this was a pretty typical hotel with basic continental breakfast with some warm components (cheese omelet-type eggs, sausage, tri-tater).

Samantha L, Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for the comments on TripAdvisor, world's largest travel website. We want to take this opportunity to apologize for not exceeding your expectations during your recent stay with us. We want you to know we have taken appropriate action to fix the issues that did come up during your stay. Every staff member has undergone more training to ensure this does not happen again. We want every guest to have a wonderful experience. We would love to hear from you to make this right. Please give us a call at 763-576- 0700 Sincerely, Samantha L Assistant Manager

"Good Value"

3
09/02/2017

This hotel was an extremely good value for a last minute trip to Minnesota for my mother in law's funeral. The hotel is perfectly located for us to visit family in the area. We did not eat breakfast at the hotel during out 3 night stay, so I cannot comment on the variety and quality of their free breakfast. The lobby and rooms are very clean and the quality of the towels and bed clothes was good. The furniture in the rooms was a bit distressed and carpet worn and missing computer charging outlets at desk and bedside tables. Bathroom has been updated, but could use more electric outlets and exhaust fan. They have a small, but nice pool area and nice work out facility. The service we received at check in and check out was adequate, but not overly friendly. Because we were traveling during the week for a funeral we spent daytime hours at the hotel between engagements and were disappointed when the cable TV access was not available for more than six hours one day. Don't count on being able to pick up very much of anything to eat at the hotel beyond breakfast, the options available in the snack shop are limited. I would recommend this hotel if you're looking for a clean, low price hotel.

Samantha L, Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, First of all, we here at the BEST WESTERN PLUS Coon Rapids North Metro Hotel want to send our condolences to you and your family for your loss. We also want to thank you for taking the time out to write a review on TripAdvisor regarding your recent stay with us. We want to apologize for the issues you came across with the furniture/décor in the guest rooms. We are currently in the process of updating all of these items. We have some major changes on the way and will have a brand new, revamped hotel very soon. We also want to apologize for the cable issues and the inconvenience it had caused you during your stay. We want to let you know that the cable issue has been resolved and had turned out to be a Comcast issue with our cable box, which had simply failed due to some faulty equipment. Comcast has since been out to install a brand new, top of the line HD cable box for us. Again, we want to thank you for taking the time to write a review on TripAdvisor. We hope to host you again in the near future. Sincerely, Samantha L. Assistant Manager

"A decent Christmas Eve experience"

4
14/01/2017

Nice hotel staff was courteous. One gripe was the breakfast - not a lot of variety, and not much of what was there - though it was Christmas Day morning. Also, the coffee was seriously substandard. Aside from that, I would return if i needed a decent room in that area, if the price were right.

"A Second Home"

5
18/11/2016

I spent a good deal of time at this hotel, and they became part of my extended family while I was there. The entire staff was courteous and friendly, especially Cali. The hot tub was a nice 104 deg with jets that you can swim in. The breakfast better than continental, and sometimes I even got cookies in the evening. Plenty of parking and there are a few restaurants within walking distance, and if you want more there is a bunch within a couple miles.

"Trip to visit the kids"

5
11/11/2016

It wasn't our first location of choice, but due to a golf tournament and everything in the area was booked or very high prices, the reservationist suggested this location. The employees were very friendly, the rooms were updated and clean. The wifi signal was good too. I highly recommend this location and would stay there again.

"Good Hotel for the Value"

4
07/11/2016

My family was looking for a good quality hotel at a good value. I called the hotel versus booking on line. From this discussion I was able to acquire a very good value for our rooms that was better than any of the online options. My conversation with the hotel's staff was very professional. They did not become defensive when I asked if there was a better deal. The hotel was very clean, rooms were good and the breakfast options were the usual with fresh fruit, cereal and hot options.

"Excellent value, Excellent staff"

5
31/10/2016

Best Western seems to be retooling their brand, and this hotel shows it. The facilities are very nice and new, the rooms are very clean, and the staff are great. There are two staffers in particular that deserve special note: Cali and Samantha were always on top of things and thinking of ways to make the stay easier. I was here with a wife and kids for nearly two weeks for business, and it was a pleasure because of the staff and the great facilities. This is an excellent value for the money.

"Less than North of expected"

3
08/10/2016

I booked this hotel well in advance of the Ryder Cup golf tournament - there were not a lot of hotel choices in the Twin Cities area UNLESS you cared to spend several hundred dollars for a room that normally books at or around $100/night. Not worth it to me - we just needed a place to lie our heads. Usually, I don't often have issues with the Best Western chain but it seems lately to be a disappointment...as this place was. Prior to turning-in for the night, my wife and I went down to the hot tub and had it to ourselves. Awesome jets and very powerful which felt good on sore backs and shoulders...and this, unfortunately, is the only positive thing I can say about our one-night stay here. There was a slew of kids at the hotel (soccer event) - shouldn't be a problem but when the parents remain downstairs whooping it up and the kids have the run of the floors running up and down, I have a problem, especially when it starts pushing 10:00 o'clock. But thinking we would eventually get some sleep didn't happen as we found the mattress to be rock hard which, after being on the road for several hours from the previous day, we could have used a comfy bed. To make things worse on this unusually warm Saturday, the air conditioning unit turned on/off all night - I could not get it to run on a single temp/speed so we were up when the unit clicked-off and were startled once it clicked-on...that makes for very little sleep. So who is hungry? Well...you may want to go elsewhere! I had a bowl of cereal...stale cereal...but the milk was ice cold! My wife and I also had a danish, and that was good but everything else was pretty lame - they had your typical fake(?) spongy egg thingie - just a blah breakfast and not worth mentioning. The hotel is off of the main drag - it's easy to find and it's in a quiet area. This wasn't the worse BW we have stayed at but there is a negative trend occurring with the BW chain and the word "best" needs to be rethought.

Forogh A, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on Tripadvisor for your recent stay with us. We want to take this to apologize for not exceeding your expectation during your stay. You're business is very important to us and by telling us how we can improve, you are helping us deliver superior experience to all of our loyal guests in the future. We recently had our quality assurance assessment and we passed for cleanliness and condition of the hotel. We want to assure you that it is very rare we get reviews like this one and we are working very hard to avoid situations like the one you mentioned above. We would still like to make it right, I have attempted to call you a few times, but have not yet had the pleasure to speak with you, so please give me a call. Respectfully- Forogh 7635760700

"Camper Show Stay"

4
17/09/2016

Hello! We stayed overnight here in order to attend the Minnesota RV Dealers Camper Show on September 17th. I booked us into a King Room online and upon arrival, the friendly desk host had us simply give them vehicle information and we received our keys. Quick and easy! Our room was on the 3rd floor, near the elevator but not too far. The hotel was pretty full so we were happy to have a room away from the pool area as we'd heard those rooms were subject to additional noise. Our room was quite clean wit the exception of some dust and an empty pop container behind the nightstand - no biggie. The bathroom was very clean and stylish with tile panels in the shower surround and wallpaper around the sink area. Soaps and shampoos were available as well as a hair dryer and a welcome supply of towels. As with most updated hotels, this one featured a continuous bathroom vent fan run by the hotel HVAC system so there was no "fan" switch in the bathroom, but I felt this system kept up quite well with the shower humidity and general venting. Our closet contained a safe (which we never used), an iron and ironing board and ample hanging space for clothes. Our mini-fridge was already pre-cooled for stowing beverages and refrigerator treats, and the single-cup coffee maker had 8 packets (4 regular, 4 decals) available for brewing, with two insulated cups and a typical supply of creamer packets, sugar and stir sticks. The main room had a nice cushioned chair with ottoman and tables to set our luggage upon. The flat screen TV was crisp but the image was unadjusted to to the point where the image did not fill up the entire flat screen space (black borders on top and bottom). Stretched people on TV is un-natural! ;-) The remote and channel card were on the TV credenza and the channel selection was good, yet the remote, a replacement by the looks of it, was a little slow to switch channels and very "economy" looking. Overall, however, the viewing and TV were great. The king bed was quite comfortable, being firm but not rock hard, with great pillows and the right amount of bedding for this time of year. The heater/AC unit beneath the window was also great, very quiet and easy to adjust temperatures. I did not wake either of us up at all overnight, and the room remained at a comfortable temperature. I did find a plastic pop bottle beneath the rear of my night stand as well as dust and what appeared to be "snack debris" of sunflower seeds. This did not bother me as I've seen this before in other hotel rooms elsewhere. I just tossed the bottle. I'm sure it's difficult for cleaning staff to catch everything in the amount of time they are given to clean rooms. I've read so many TripAdvisor reviews where people get so bent out of shape about one or two minor issues with their room, then give the hotel a low "one star" rating because of it that I wonder whether these reviewers have a grasp on reality. Some perspective adjustment may be in order, especially if your first world problem whilst staying in a very clean hotel in the safety of a good city in the USA involves throwing away a stray pop-bottle or seeing one dead bug in an obscure corner. Overwhelmingly the room was spotless and extremely comfortable! The elevator was fast and there was a luggage caddy available for bringing your luggage in. Upon returning the caddy to the lobby, the desk staff asked me how the room was, which was a very welcome courtesy. The fitness center featured treadmills, an elliptical and a recumbent cycle machine and was clean and well lit. The pool and hot tub area were spacious with ample towels for swimmers and lots of light through the west facing floor-to-ceiling windows. Parking was tight as the hotel was nearly full on this particular Friday night. We went out for dinner and upon returning, noticed the lot was full and, unfortunately, there were 4 larger delivery style trucks that had parked parallel in the lot across several parking spots, taking up 3-4 parking spots per truck. This forced us to park in the neighboring Aldi grocery store parking lot for the night, although we could still see our car from our 3rd floor window and there were no incidents. We noticed 4 other guests had also parked in the Aldi lot as well. No worries about security when we were there and we felt safe and very comfortable. The hotel is close to several restaurants, a grocery store, and just 8 minutes drive from Downtown Anoka, MN where there is some decent nightlife. The free Continental Plus breakfast looked good although we were unable to take part due to an early departure! At this point I would recommend the Best Western Plus Coon Rapids for a good stay!

"Way overrated"

1
16/09/2016

I'm not sure what others have seen as positives about this hotel. However, I sure did not see them. Towels are frazzled and threadbare. Sheets are also well worn and threadbare. Beds are way past their comfortable time. Bugs flew into my face while in bed. House staff came to clean and make up room at 5:00 PM. Why bother. No express check out. Good news is that breakfast was not an extra charge. Bad news is that you get what you pay for. I will not be staying here again anytime soon.

Forogh A, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on Tripadvisor for your recent stay with us. We want to apologize for not exceeding your expectations during your recent stay with us. We want to let you know that we are working very hard to avoid issues like the ones you mentioned above. As far as our linens policy goes, we buy brand new linens from Best Western approved vendors on a regular basis. We recently had our QA assessment and passed with high ratings. We are very sorry that you didn't feel our linens were up to par. As far as the bugs go, we have a local company that inspects our property 4x a year ensuring there are no bugs in each of our clean & comfortable rooms. I will pass on your feedback to them to see if they need to come back again. You as our loyal guests are our highest priority and we want to make sure you have the BEST experience possible with not only the BEST service in town, but to stay with people who care. We still want to talk to you and hopefully we'll get the opportunity to make it right, so give us a call so we may do just that. Respectfully- Forogh 7635760700

"Terrible Hotel !!!!!"

1
11/09/2016

Extremely disappointed in our stay at the best western plus in coon Rapids. We stayed in room 306 and besides the fact of the room being dirty and things not working like the bathroom door not closing or the air conditioner not working properly and the tv not working all the time we over looked that fact we were just happy to find a room for the time frame we needed . The irritating part was that the both nights we stayed we had to listen to children and there parents slamming there room doors and basically having a good time up and down the hallway till 3:30 am. We tried calling the front desk and didn't get a answer we didn't feel it was our part to go and make a scene with the people causing the issues. We expressed our feelings at the front desk the next morning when we checked out and the front desk clerk really didn't seem to care less. That about does it for us. Never Again worst place ever !!!!!

"No Issues With This Hotel at All"

5
31/08/2016

Hotel is very clean! Continental Breakfast selections are fresh. The hotel is right across the street from 3 different restaurants, next door to a grocery store and close to various stores. Excellent place to stay when I'm in town. Great place for family gatherings!

"Towels for guests"

4
30/08/2016

My suggestion would be to supply towels for the amount of guests in a room with the pool towels included and small towels for the exercise room too.! Other than the towel shortage we had a very good experience with the services and room.

"Clean, comfortable and convenient hotel."

5
24/08/2016

All staff were excellent and friendly. All showed appreciation for our stay and concern that we had everything we needed! Our rooms were tidy. The pool area was large, and the water was nice and warm! Breakfast was good and the service was outstanding.

"Great Hotel"

4
22/08/2016

This hotel is in a great location. We felt safe and it is very clean. I would highly recommend it for any type of trip. We stay here every time we visit Coon Rapids and have never had any problems. Would like to see some "deals" like coupons for area restaurants or malls.

"Solid hotel stay"

4
29/07/2016

BW PLUS Coon Rapids will not wow you but the rooms are clean and comfortable. Spacious lobby and breakfast area with above average hot breakfast with cold items too. Many choices. Staff are helpful and courteous, what you expect for a BW level of hotel.

"Northern Suburbs"

4
26/07/2016

When travelling to the Twin Cities I prefer staying in a more central location, but I planned on meeting a friend in one of the northern suburbs during this visit. This Best Western proved to be a good choice for this part of the region. It is located in a fairly featureless freeway interchange, and there is ample chain retail and dining nearby. The building and grounds are well maintained in the midst of the suburban asphalt splendor. The receptionist greeted me cordially at check in, and I was quickly on my way to a room with a king size bed. There was an extra sitting area in the room, which was furnished also with a comfortable chair and ottoman. The room was absolutely clean, the air conditioning worked well on a hot summer day, and the bed was comfortable. I had a quick breakfast in the lobby before leaving after one night. The buffet was fairly modest, but sufficient.My only real annoyance at breakfast was a loud television blaring an inane morning program. No one was watching the show, so why was the tv on at all? This was an unfortunate note to an otherwise satisfying stay.

"dont stay here"

1
21/07/2016

This hotel was horrible. They say they have wifi but you could hardly stay on it - kept booting you out and took forever to get back on it. The rooms smelled and were not cleaned properly by housekeeping. I would recommend not staying at this hotel

Forogh A, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor for your recent stay. We want to take this time to apologize for not exceeding your expectation. You're feedback is very important to us as it allow us to continually improve our product and service. We want to thank you for sharing and we hope you will try us again sometime in the near future. Professionally- Forogh

"No Issues With This Hotel at All"

5
21/07/2016

Very clean, very friendly staff, the complimentary breakfast has a lot of variety, is well stocked with a spacious eating area. Has a small area where snacks and beverages can be purchased. Across the street from 3 restaurants which is in walking distance.

"Extremely Happy w/this hotel and staff."

5
07/07/2016

We have been staying at this hotel for nearly 2 months. We have been nothing but happy with the service the staff provides, and the cleanliness of the hotel. We were there when ONE out of the TWO elevators were down.... This is not something the hotel itself can control- they had to wait for the company who cares for the elevator to come out and fix it. While one may have been down, there was still another one, and 2 staircases.... As far as the ice machine- its only a 3 level hotel people..... People are sooo quick to leave negative feedbacks, I think that we all need to concentrate on the positives too. In the 2 months we have been staying there almost every weekend this hotel has been COMPLETELY booked- that has to say something about it! The managers and staff have been absolutely amazing during our stay! We could not be happier- and we would recomment this hotel to ANYONE!!!!

Forogh A, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you so much for writing on Tripadvisor for your recent stay. We believe things break down and it is our responsibility to fix them as soon as humanly possible. We want to thank you for reminding us that. We are so GRATEFUL to have you and your family at our hotel as not only our guests, but as part of our global family. We have seen an increase in demand in the Coon Rapids area and we are working very hard to ensure that all guests are being taken care of with exceptional service. We can't thank you enough for your business and we wish you all the best in this next chapter. Respectfully, Forogh

"I always stay here when in Coon Rapids"

4
05/07/2016

I travel all the time for business, and when in Coon Rapids, this is 'my' hotel. Comfy bedding, hot shower that flows plenty of water, and a location far enough from the highway so I'm not listening to roaring semi trucks all night long.

Forogh A, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor for your recent stay. We are happy to learn that you enjoyed your recent stay with us- this is your hotel and we always enjoy having you here. From business class high-speed internet to outstanding build your own breakfast, we are here preparing you before those long hours...you will always have an exceptional experience at the Best Western Plus Coon Rapids North Metro Hotel. Thank you for staying with people who care and please allow me to make your next reservation next time you're in Coon Rapids. Sincerely, Forogh Amini

"Maintenance Needed"

3
21/06/2016

Our room was fine. Spacious and well appointed. There was a less than plesant scent on cleaning supplies (?) as we checked in but it cleared quickly. There was a lack of maintenance throughout the hotel. One elevator and one ice maker were not working, leaving ice available only on the 3rd floor. One light bulb was out in our room but my sister's room had 3 light bulbs out in the bathroom. The staff had trouble keeping breakfast items on the breakfast line. Paper towels were missing in the bathrooms by the meeting rooms. Trash was not emptied in the meeting room. Air conditioning was not consistent throughout the hall ways, meeting rooms and public areas. A fairness disclosure here - it was an exceptionally hot weekend and the hotel was full. More staff would have been helpful to keep up with guests on a weekend the hotel knew was booked completely.

BWCoonRapids, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on Tripadvisor, world's largest travel site. We want to take this time to apologize for not exceeding your expectation during your stay. We had some things break down on us and all of the items you mentioned above have been fixed. Furthermore, we really, really try our hardest to take care of every need of our loyal guests, but, on the day you stayed with us, we fell short. On the weekend you stayed with us, we hit a record number of people staying at our property and we obviously could not keep up...I am so sorry. This is not who we are and I want to make it right. Please give me a call at 763 576 0700 so that we may discuss those options. Thank you for staying with people who care. Forogh

"Best Western Plus, Coon Rapids, MN"

2
20/06/2016

Elevator, Ice machine and exercise equipment did not function. Breakfast was below average. Air Conditioner blower fan was noisy. Staff was inadequate. Location, lobby and overall appearance were good.

BWCoonRapids, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on the world's largest travel site. We want to take this time to apologize for not exceeding your expectations during your stay. As you can tell, our property hit a record high number of people and we could not keep up. I am so sorry. All the items you mentioned above have been fixed and we recently purchased a new treadmill with Bluetooth technology...so no more headphones required while you work out in our updated fitness center. We now have a build your own breakfast which you the guest decide what to have. We can't stress how important breakfast is in the mornings and when you have options to go with it, it just makes a better experience for all. As we talked on the phone earlier, I'm glad to learn that you will be back again at our location and you still believe in our product...it's the key to running a smooth business. Thank you once again for staying with people who care and I look forward to seeing you again, Richard, in Coon Rapids, Minnesota. Sincerely, Forogh

"."

1
14/06/2016

My co-workers and I chose this hotel because of the rating and less than ideal cleanliness in previous Coon Rapids hotels. When I made my reservation I informed the employee that it would be a government rate. Upon check-in, one elevator was out of service, the carpet hadn't been vacuumed, and two of our three beds had hair on the sheets--including pubic hair! One requested clean sheets and changed her own bedding and the other requested a new room and that room had dirty carpet. She chose to find a new hotel. I'd recommend bringing your own blanket or cranking up the heat. The bed has a sheet and a paper thin blanket for bedding. The pillows are either lumpy or ready to completely disintegrate. When I checked out, (yes you have to go to the front desk to check out if you want a receipt!) my rate was different than what I was told when I made the reservation. I needed to show my government ID to get the rate changed and I had already brought my luggage to the car. I wasn't going to go back out and get my ID. I informed the front desk clerk, who didn't seem too happy to be there anyway, that I wouldn't be back. I travel to Coon Rapids six to nine times a year, as do several of my co-workers and I will not recommend this hotel to anyone. I cannot believe it has as high if a rating as it does!!

BWCoonRapids, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for reviewing your recent stay with us. We want to take this time to apologize for not exceeding your expectation during your stay. We are working very hard to avoid situations like this one. We had a record high occupancy and we could not keep up. I am so sorry. Please understand this is not who we are. We are the only hotel in Coon Rapids to have won the Certificate of Excellence for 3 years in a row and we are very good at what we do. The government ID needs to be present in order to get the discounted rate and I do apologize if there were any confusions. My team and I will review your receipt and refund any amount over the discounted rate. We have just received new bedding for all of our rooms and will update them as soon as possible...you will not have to bring your own blanket. I can't stress enough how important your feedback is as it allow us to continually improve our product and service. I have attempted to call you a few times, but have not yet had the pleasure in speaking with you. Please give me a call at 763 576 0700 so that we can make it right. Thank you for staying with people who care. Forogh

"Berst Western Coon Rapids"

5
09/06/2016

Overall I was satified with the stay, The rooms were nice and clean, the pool area was great for my 8 year old.. I did find the rooms to be extremely cold but you can adjust the temp, I also found the bedding to be too thin, They need to provide thicker comforters on the beds

Samantha L, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor for your recent stay with us. We are pleased to hear that you had a good stay overall. We are also pleased to hear that you and your 8 year old enjoyed our amenities. We appreciate your feedback! Thank you for staying with us here at the BEST WESTERN PLUS Coon Rapids North Metro Hotel. We look forward to hosting you again in the future. Sincerely, Samantha L. Guest Relations Manager

"good value"

4
27/05/2016

Clean facility, accommodating service. Worth the price! Breakfast had hot options, but quality of food(s) was not what other chains seem to offer. Beds were not as comfy as we like, but the price compensated for that amenity. Pool area clean and not crowded even though hotel was booked. Staff very friendly and professional. Would recommend!

Samantha L, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor, the world's largest travel website. Here at the BEST WESTERN PLUS Coon Rapids North Metro Hotel, we are pleased to learn that you were able to experience our friendly, welcoming services. We are also pleased to hear that you enjoyed our amenities. Your feedback is very important to us, as it will allow us to better our product for all of our guests, like yourself, in the future. Again, thank you for staying with us and for the review. We look forward to seeing you again. Sincerely, Samantha L. Guest Relations Manager

"Good Value"

4
15/05/2016

We stayed at the Best Western for a family event while on a recent trip to MSP. We selected the BW mainly due to the location. The staff was very friendly and welcoming. The rooms were very clean and quiet. The beds and pillows were not the most comfortable but not horrible. The daily breakfast is a nice touch and the area for eating is very clean and neat. The lady who runs the breakfast area is a sweetie! She was very helpful, made sure everything was stocked and kept the entire area neat and clean. We didn't use the pool -others in our family did - and said it was nice. They do offer free WiFi however during our stay it was spotty if the WiFi was up and running. My only issue was the first day our room was cleaned - it was very clean other than the plastic cups and ice bucket liner were not replaced. Overall, we were very happy with our experience and would stay there again. Thank you!

Samantha L, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for the great comments! We are very happy to learn that our hotel was nice and the location was convenient for you. We are also pleased to learn that you enjoyed our breakfast. Here at the BEST WESTERN PLUS Coon Rapids North Metro Hotel, we are very good at what we do. We make all of our guests feel welcome and we treat every single guest like family, just as you experienced. By telling us what you liked and did not like, allows us to better our product for guests, like yourself, in the future. Again, thank you for staying with people who care. We look forward to hosting you again! Sincerely, Samantha L. Guest Relations Manager

"Would stay again"

4
13/05/2016

The hotel was great. The room was clean, the staff was friendly and helpful. The breakfast was ok. They served egg patties and it would have been better if they had items to go onto the patty like cheddar cheese or bacon bits. The orange juice and coffee were weak. Over all our stay was great. I would stay here again.

Samantha L, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor for your recent stay with us. We are happy to learn that your overall stay here at the BEST WESTERN PLUS Coon Rapids North Metro Hotel, was great. We are known for our family friendly service. Your feedback about your stay is very important to us, as it allows us to better our product for all guests in the future. We appreciate your business and want to thank you again for staying with us, we look forward to hosting you again. Sincerely, Samantha L. Guest Relations Manager

"Pool was wonderful"

5
09/05/2016

My husband and son's stayed for a night while traveling, the pool was great it was warm so the kids had a great time playing in the pool. They also had a deal going on with a local pizza place the boys enjoyed. They did not take a check but I was able to pay for the room over the phone.

Samantha L, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for taking the time to write such a great review on TripAdvisor. We are pleased to learn that the kid's enjoyed the pool along with the local pizza place. Your business is very important to us and by telling us what you liked, you are helping us offer exceptional service to all guests in the future. Again, thank you for the great review and for staying with people who care at the BEST WESTERN PLUS Coon Rapids North Metro Hotel. We look forward to seeing you again. Sincerely, Samantha L Guest Relations Manager

"Good choice"

5
28/04/2016

Stayed here for training. The rooms were clean and towels always stocked. Breakfast attendant was very friendly. The pool was down for maintenance, but the staff made sure it was back on after an hour. First time staying at a best western and it was a good experience. We will be back!

Samantha L, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor, world's largest travel website. We are so glad to hear that we were able to make your experience here at the BEST WESTERN PLUS Coon Rapids North Metro, a good one. We are also pleased to hear that you will be back and we look forward to seeing you again. Once again, thank you for the wonderful review. Sincerely, Samantha L. Guest Relations Manager

"Excellent"

5
25/04/2016

Great place to stay. This hotel is in a great area. We felt safe. Close to shopping and restaurants. Beds were very comfortable and very well kept up. Everything was very clean and they had everything we needed.

Samantha L, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing such a great review on TripAdvisor! We are very delighted to hear that the BEST WESTERN PLUS Coon Rapids North Metro Hotel was a great place for you to stay. We take pride in providing our guests with the best service imaginable. Again, thank you for the great review. We look forward to hosting you again in the future. Sincerely, Samantha L. Guest Relations Manager

"A great place to stay"

4
02/04/2016

Having business in St. Paul, we found the hotel rates in that part of the metroplex to be ridiculously high, so opted to stay further out in Coon Rapids. This Best Western turned out to be a very good choice. Was a little hard to find the first time, but it is conveniently located near a number of restaurants; the front desk staff was very helpful; the rooms were very nice and restful; and the breakfast area downstairs spacious and stocked with the usual hot and cold selections. The price per night was reasonable (and would have been at least twice as much in St. Paul). Overall, a worthwhile stay. We'll consider it for the next time we visit the area.

Samantha L, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor for you your recent stay. We are beyond pleased that you decided to stay at our award winning hotel. Also, we are pleased to hear that our location turned out to be a very good choice for you. We strive on making every guests stay one they will never forget. We appreciate your feedback, as it allows us to offer the same great service to all guests in the future. Again, thank you for staying with us here at the BEST WESTERN PLUS Coon Rapids North Metro Hotel. We look forward to hosting you again. Sincerely, Samantha L. Guest Relations Manager

"Wonderful Experience!"

5
16/03/2016

Stayed here with friends. The employee that checked me in was very friendly and answered all my questions about the area. The room was very clean. Overall, a pretty good choice in Coon Rapids. We will certainly come back.

Samantha L, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing such a wonderful review on TripAdvisor. We are pleased to learn that you had a very enjoyable stay. And we are pleased to hear that you will be back! Here at BEST WESTERN PLUS Coon Rapids North Metro, we are proud to say that we treat every guest like family. Once again, we want to thank you for staying with us and can not wait to host you again. Sincerely, Samantha L. Guest Relations Manager

"Enjoyable stay"

5
01/03/2016

Stayed at this hotel for two nights while attending business meetings. Check in was painless. It was very late but cookies were offered which of course I could not resist.Comfortable room, attentive staff, nice breakfast and no hassle check-out.

Samantha L, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for sharing your feedback with us on TripAdvisor. Our goal here at BEST WESTERN PLUS Coon Rapids North Metro is to make our guest's check-in and check-out processes as painless as possible. We are pleased to hear that we were able to do this for you. Along with being able to offer you our delicious chocolate chip cookies. Thank you for staying with us, as your business is very important to us. We look forward to hosting you again! Sincerely, Samantha L. Guest Relations Manager

"my comments"

4
28/02/2016

Grounds, room, bkfst- all good. Staff= a little sleepy- as usual- staring at a computer screen while they talk. Lawn care is good. Neighborhood is a little busy but can be expected next to Twin Cities. windows need cleaning when spring arrives.

Forogh A, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor for your recent stay. We are happy to learn you enjoyed all the amenities BEST WESTERN PLUS Coon Rapids North Metro Hotel has to offer. We are also happy to learn that you enjoyed the location of the hotel. Your feedback is very important to us, as it allow us to better our product and service for our loyal guests like yourself in the future. Thank you for staying with people who care at the BEST WESTERN PLUS Coon Rapids North Metro Hotel and we cannot wait to host you again! Sincerely, Forogh Amini General Manager

"Convenient location to office"

3
14/02/2016

I was in town for work meetings and chose this hotel as it was close to the plant I was visiting. I had a nice room, more like a suite. Nice big bathroom. Breakfast was OK. Hotel was clean and staff were pleasant. A couple of restaurants across the street which are OK. Would stay here again.

Forogh A, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor for your recent stay with us. We are happy to learn that your stay was good. We are also happy to learn that you enjoyed all the amenities at the BEST WESTERN PLUS Coon Rapids North Metro Hotel. Your business is very important to us and by telling us what you liked, you are helping us offer an exceptional service to all the guests in the future. Thank you for staying at the award winning hotel: BEST WESTERN PLUS Coon Rapids North Metro and we hope to serve you again. Warm regards, Forogh Amini General Manager

"Nice Hotel"

4
09/01/2016

Nice hotel convenient to dining and shopping. Breakfast is pretty good, not quite the variety of a Hampton. Hotel is clean. Room was clean. Pool area appears very nice, I did not use it. Light in the room could be better.

Forogh A, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing such a great review! We are GRATEFUL to read that this hotel was nice and location was convenient for you. We are also happy to learn you enjoyed our breakfast. Best Western International is working on bringing out better options for breakfast, this is important because breakfast is the most important meal of the day. Your business is very important to us and we want to thank you for sharing your feedback. Once again, we want to thank you for staying with people who care at the BEST WESTERN PLUS Coon Rapids North Metro Hotel. Warm regards, Forogh Amini General Manager

"Number 1 in Coon Rapids"

5
15/12/2015

This is a very nice hotel. As you enter the lovely lobby you are greeted by a smile and greeting from staff. They are very anxious to do whatever they can to be sure you have a comfortable and enjoyable stay. The rooms are very clean and spacious. Nice televisions with cable. Complimentary in room coffee with a microwave and refrigerator.......all very clean. Nice chair and ottoman for relaxing and a large desk with comfortable office chair if you need. Spacious closet with safe. We had a King bed and it was very comfortable as were the pillows. Didn't use the pool area but it look very nice and I noticed that it was very clean also. The breakfast was just excellent with a large selection of food. This is a very family friendly hotel. It's easy to see why this is the #1 hotel in Coon Rapids!!! I don't think you'll be disappointed staying here!!

BWCoonRapids, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for sharing your feedback on TripAdvisor. We are very happy to learn the rooms were clean & spacious, and enjoyed all the amenities the BEST WESTERN PLUS Coon Rapids North Metro Hotel has to offer. We guarantee excellent product and service. You get what you pay for. Thank you for staying at the BEST WESTERN PLUS Coon Rapids North Metro Hotel and we cannot wait to host you again. Happy Holidays, Forogh Amini General Manager

"Kid Friendly, Great Location, Great Trip!"

5
12/12/2015

The first draw to this hotel was the friendliness I experienced from the receptionist when I called to make a few inquiries about this hotel while planning our trip. I was instantly impressed with how helpful and friendly the staff was, and upon our check-in, it was the same kind of experience. Very clean room and lobby, the pool was clean, open, and a great temperature. The breakfast had eggs, sausage, waffles, bagles, fruit, juices, toast, etc. The only thing missing was the partrige in a pear tree! It was a fantastic stay and our family will definitely stay here again!

BWCoonRapids, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor, world's largest travel website. Reviews like this one bring smiles to our face. We are glad to know that this hotel was kid friendly and a great location which resulted in a great trip for you and your family. We are very good at what we do and we want to thank you for the nice comments. If you are ever in Coon Rapids again, please allow me to make your next reservation. Happy Holidays, Forogh Amini General Manager

"Nice Hotel"

5
07/12/2015

Nice Hotel and very clean and staff was very professional. Pool and breakfast area nice and clean. Rooms were big and clean. The staff was very helpful in your needs. This was close to major shopping and restaurants.

BWCoonRapids, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for your feedback on TripAdvisor. Hotels in Coon Rapids are known for providing that famous, friendly service, but there has to be one that sets the standard. The BEST WESTERN PLUS Coon Rapids North Metro Hotel prides itself on providing the best service in the area. You know exactly what you're getting when you choose our hotel, like the best service, spacious rooms and our famous complimentary breakfast. Thank you again for the nice comments and we welcome you to the Best Western brand. Happy Holidays, Forogh Amini General Manager

"Clean but dingy"

3
09/11/2015

The hotel is fine for a quick business trip. The staff is awesome and make up for the dingy decor in the rooms. The rooms were clean, and the bed comfy. Just needs a refresh. Again, I can't say enough about the staff. Very friendly and helpful.

BWCoonRapids, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for your review on TripAdvisor, world's largest travel website. We want to apologize for not exceeding your expectations during your recent stay with us. We are planning on some projects to enhance your experience at the BEST WESTERN PLUS Coon Rapids North Metro. Thank you for bringing this up to us, because reviews like this one help us better our product and service. We would still like to talk to you, please give us a call at 763-576-0700. Warm regards, Forogh Amini General Manager 763-576-0700

"Nice place"

4
20/10/2015

Seemed pretty updated. Staff very friendly and offered food recommendations. Very clean and nice room. Hotel was big and located in a nice area. Within walking distance of many restaurants and attractions.

Forogh A, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor for your recent stay with us. We are happy to know that we're on the right track. We continually focus on improvements and every single feedback from loyal guests like yourself improve the way we operate BEST WESTERN PLUS Coon Rapids North Metro Hotel. If we can be of any assistants in the future or if you would like to know more about how to stay two separate nights and get a $25 gift certificate, please reach out to us. Thank you for staying at BEST WESTERN PLUS Coon Rapids North Metro Hotel and we welcome you to our global family. Sincerely, Forogh Amini

"Not so secure"

2
25/09/2015

Front desk just simply handed over two keys without asking after I was guessing on which room I was in didn't ask for my first name/last name or an ID. Also coming from out of town I requested an early check in and was responded to in an annoyed tone by the man that booked the room. Overall I doubt that I would recommend this hotel, it was not very welcoming.

Forogh A, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor for your recent stay with us. First of all, we would like to apologize for not exceeding your expectations during your stay. Guest satisfaction means a lot to us and for you to leave unsatisfied means we have not done our job to the fullest. This issue has been addressed to the correct department and it has been resolved. We work our hardest to accept early reservation requests, but there are times when we are sold out and those requests are limited. We have attempted to contact you regarding this matter, but we have not yet had the pleasure to speak with you. Thank you once again for staying at BEST WESTERN PLUS Coon Rapids North Metro Hotel and we look forward to speaking with you. Sincerely, Forogh Amini General Manager 763-576-0700 [email protected]

"Great place, look forward to staying again"

5
23/09/2015

Nice and clean in and out. Upgraded as a Diamond member, loyalty recognition is nice. Very nice lobby, and open breakfast area, breakfast food was good for hotel items. Room was nice and clean, the wifi was not very good. Very comfortable bedding and pillows. The stand up shower has no soap holders or anything to put something on. Walking distance to a few restaurants and shopping is close by.

Forogh A, General Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing on TripAdvisor for your recent stay with us. We are happy to hear that you enjoyed the amenities that BEST WESTERN PLUS Coon Rapids North Metro Hotel has to offer. We are also glad to hear you enjoyed our loyalty program. As a diamond member, you will always have the opportunity to be upgraded at no extra fee. Thank you once again for staying at BEST WESTERN PLUS Coon Rapids North Metro Hotel and we look forward to hosting you in the near future. Sincerely, Forogh Amini General Manager

"Nice hotel, helpful employees, bad breakfast"

4
17/09/2015

The hotel was in a great location, rooms were nice and clean. The shower head was very basic and low end and didn't really fit with the rest of the room. the breakfast was very bland. stale bagels and the waffle batter was way too thick, didnt taste right, didnt cook right. also the sausage was like cheweing on rubber.

BWCoonRapids, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for submitting your review on TripAdvisor, world's largest travel site. We are glad you found Best Western Plus Coon Rapids Hotel to be nice and clean; our staff is amazing! We appreciate all of your feedback as it encourages us to better our product and service. Thank you once again for staying at Best Western Plus Coon Rapids Hotel and we welcome you to our global family. Warm Regards, Yessica Diaz Guest Relations Manager

"Great B-Day and end of Summer celebration"

5
14/09/2015

I had suite 204, the room was very nice clean and inviting. The Wi-Fi worked great the front desk and the rest of the staff were nice. I will be back again very good service and breakfast. I would love for the pool to be open longer, but rooms are located over the pool so I understand why they have to shorten the pool hours. Other than that I had a great stay.

BWCoonRapids, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for visiting our hotel and leaving such a wonderful feedback. I am so happy that you had a great experience with us. We strive to give all our guests that kind of fabulous service you received. Thank you so much for taking the time to review our hotel and we hope to see you soon! Warm Regards, Yessica Diaz Guest Relations Manager

"Good location"

4
17/08/2015

Nice size rooms. Good hot breakfast. Hot coffee all day. Great location. Walk to Aldi grocery store or restaurants. Unfortunately, sheets kept coming off bed. Internet service in/out. They don't program your room keys for your entire stay so you have to keep going downstairs to have them rekeyed. The manager is very nice.

BWCoonRapids, Guest Relations Manager at BEST WESTERN PLUS Coon Rapids North Metro Hotel, responded to this review
Dear Guest, Thank you for writing your review on TripAdvisor, world's largest travel site. We are glad to hear that you had an enjoyable stay. We want to make sure next time, you have the best stay possible. I will bring up the issues with the team and fix each one of them, one by one. Thank you once again for staying with us and we hope you come back to Best Western Plus Coon Rapids, MN. Warm Regards, Yessica Diaz Guest Relations Manager