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Best Western Plus Hotel & Suites Airport South, College Park

3.5/5  - basé sur 472 notations.
1556 Phoenix Boulevard, 30349-5504, College Park, United States - See map

Welcome to Best Western Plus Hotel & Suites Airport South! Enjoy free shuttle service to the airport from our College Park hotel between the hours of 5 a. m. until 2 a. m. , conveniently located near the airport and downtown. Our ATL hotel has everything guests need for a comfortable, relaxing stay. The Hartsfield-Jackson Atlanta International Airport is just a few minutes away from our hotel, making it easy for frequent travelers to catch their flight. In fact, our Atlanta Airport hotel has such a superior location that many travelers choose to stay with us every time they're in town. The AmericasMart® Atlanta downtown is also a short drive away and a favorite destination for shoppers. You can stay and fly easily at our College Park hotel, or count on us to deliver the best in southern hospitality when you want to be near the center of the city. Conventions in downtown Atlanta bring many travelers to our property, and we're the perfect choice for both business and leisure travelers. Six Flags® Over Georgia promises an exciting vacation for any traveler. Other events in downtown Atlanta, from music festivals to marathons, also bring in crowds from around the country. At our College Park hotel, you're never far from the action. From Stone Mountain® to the excitement of Peachtree Street, our friendly staff members are happy to provide recommendations on things to do and see. If you’re in town for business with Delta® Airlines, AirTran® Airways, ECFMG® or another area business, commutes are a breeze from our College Park hotel. Service men and women with Fort Gillem especially enjoy staying with us because our location, service and value are unbeatable. Enjoy spacious, cool rooms that are quiet and conducive to taking care of business. Book a well-appointed Best Western Plus Hotel & Suites Airport South room today and save! Enjoy your stay.

Best Western Plus

Hotel & Suites Airport South

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Hotel advantages

  • Safe deposit box
    Safe deposit box

Guest reviews

In partnership with tripadvisor fr
based on 472 guest reviews
NOTE ISSUED
Excellent
139
Very Good
136
Average
104
Poor
38
Terrible
55
REFER TO NOTICE
Business Business
116
Couples Couples
127
Family Family
116
Friends getaway Friends getaway
32
Solo travel Solo travel
60
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Average"

3
27/08/2018

Not a bad place to stay for a night between flights. Not bad, but not great. They have free van service to and from the airport. The breakfast starts early and was good. The room was clean and the bed comfortable. I would stay again.

"Theft break into my car"

2
20/08/2018

Actually, I had a good night in this hotel before the flight the next day and I booked to park there for 15 days since it has a good rate. However, the stuff in my car was stolen by a theft by destroying the lock of my car. I put all of the things in the trunk so I was confused about why it was my car that came to this bad situation. The hotel said they only have 7 days security camera. I found some of the comments mentioned there are guards patrolling during night but this still happened on my car. I think the hotel is somehow resposible for the security of my car but I got no compensation from the hotel.

Angela D, Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
We apologize for the unfortunate incident with the break in of your car. Even though we have measures in place to deter theft unfortunately we cannot catch them all. Again with truly apologize for this unfortunate incident.

"Great Stay/Great Location"

5
13/08/2018

Was going to concert at the new Mercedes Benz Stadium. Staff was friendly and hotel was very very clean. Breakfast was great. No problems here. Will definitely stay again when we go back for next concert. Everyone spoke to you as you walked through the hotel which just showed that

"Dirty sheets/carpet & police in parking lot"

1
06/08/2018

We had asked for downstairs due to our disabilities. Check in was horrible, once we reported illegal activity on sidewalk in front of hotel. Were given a very very filthy room on 1st level, sheets were not clean, carpet was so dirty, feet stuck when walking. We were very tired had an early check out to catch a flight or we would have never stayed here. The staff were not caring, they have a security guard on duty & local police were in parking lot patrolling - all on video! Would never stay here again.

"Near the airport/Nära flygplatsen"

3
05/08/2018

Good location not far from the airport and close to downtown. Clean, quiet, everything was prepared when we arrived which was very nice as we had landed after a long flight. Effective and friendly staff. We were noted as Best Western members. //Bra läge inte långt från flygplatsen och nära centrum. Rent, tyst allt var förberett när vi kom vilket var väldigt skönt eftersom vi hade landat efter en lång flygresa. Effektiva och trevlig personal. Vi blev uppmärksammade som Best Western medlemmar.

"great!"

1
03/08/2018

perfect! have stayed here for past 15 yrs! would recommend to anyone to stay for any reason!. will be coming back this winter and again in the spring. family loves to watch the planes but can not hear!

"Just fine for us"

4
22/07/2018

After a long experience at ATL airport standing in line for Delta to rebook flights due to weather, BW was perfect for us to get the rest we needed to continue our travel. Clean, comfortable, and super friendly & helpful staff! Thank you Lorenzo for your hospitality and help!

"Worst hotel ever"

1
18/07/2018

Staff rude and unprofessional, especially the lady in charge tonight (I don't recall her name). I requested to talk with the manager and she denied telling him/her a story on the phone. I will definitely report the manager and the staff.

"BUGS BUGS BUGS"

1
09/07/2018

BEWARE OF BUGS... Stayed at this hotel Saturday night 7/7 room 212 Room had stains in odd places like the curtain tops etc. But the issue I had was when I went to bed I was bit by something that drew blood needless to say I could not sleep there ... I let the manager know She took my name and number and verified the bite on my ankle area . She assured me the manager would call me later that day. No call yesterday so I called today to follow up Spoke with gm Alonso or Alfonso I was unsure which he said but he took my info and said that he would look into it and he had stated on my 1st call with him that he was wondering why room 212 was taken out of service when he got in yesterday and that he would look into it and call me back A few hours later he called me back and confirmed they needed to call an exterminator and that the exterminator confirmed he needed to get rid of some uninvited guests but he was unsure of which had bitten me also report was not in front of him. He offered me 1 nights stay at his hotel. I was angry at this point because I said I was calling to find out if I need to see a Dr. bc of the bite he said no I did not Then I asked why didn't you call me yesterday as I was told you would and he said that he only found out today so I said but you said you were wondering yesterday when you came in why 212 was out of service and your story does not add up bc you also did not call me today - I called you. Im hoping someone will reach out to me to resolve else I'll keep posting this on any and all hotel sites until someone with authority can represent the hotel

"Enjoyable Stay with Professional Staff!"

4
02/07/2018

The front desk agent (Andre, I think was the name) was so helpful and friendly even after dealing with an inevitable front desk reservation error. He maintained professionalism while having half a dozen guests waiting. He made a point to speak to my teenage grandson as we checked in too. After having a couple of disappointing stays earlier in this trip, we were delighted to open the door to our room and be able to say "Ahhhhhhh"! The room was fresh, sparkling clean and well furnished. It was truly comfortable and relaxing. After having "zombie like" hostesses at breakfast in other locations, what a refreshing surprise to have a sweet lady with a caring manner taking care of everyone at breakfast. She personally told each diner that she would be putting certain items up shortly in case they wanted to get a refill. She seemed so happy to help. NOTE: there are limited dining options near this property. The Pappa Johns Pizza made placing a simple order a big production. However, the Happy Buddha Chinese restaurant a few doors down had amazing food and generous portions. The Crab Rangoon was fantastic and reasonably priced. Other than these, there was a McDonald's. Plan meals accordingly. Avoid the nearby laundromat. It was nasty!

"Fine - few frills; good service"

3
18/06/2018

I was booked in here by Delta airlines after a storm caused a missed connection. The shuttle delivered a load of passengers in reasonable time -- and we all got checked-in by efficient and friendly enough front desk staff. The room was very large, but fairly basic. Everything worked fine, and it seemed clean too. I didn't see much of the rest of the hotel -- it was late-in-early-out -- but it seemed fine. There was breakfast available from 6am, but I was leaving too early for that! I doubt I'd have chosen Best Western by my own selection - but it was absolutely fine.

"Parts stolen off of car"

1
15/06/2018

I paid to leave my car at this hotel or motel for several weeks while traveling. When I returned and picked up my car, it sounded like it was about to explore. I got it to a garage and the catalytic converter had been stolen from the vehicle. I got down on the pavement to look when the owner of the garage told me and it had been sawed off. I got it repaired to the tune of several hundred dollars. I contacted the Best Western and was told that they are not responsible and have a sign to prove it. There was no offer to check video cameras, which they most probably have. I called the national headquarters and told what had happened and was told I would be contacted within 3 to 5 business days. That was 13 days ago. I called again, just now, and was told that a response was made 2 days after my first call. They did NOT respond to me, by phone or email. I asked what the response was and was told that they are not responsible. I have stayed at many Best Westerns over the years but will think long and hard before I stay at another one. My insurance paid for most of the repair but I thought that the hotel and the chain office would want to know what had happened at one of their locations, especially since the staff has access to which cars will be parked there for some time. I was wrong. Do not stay or park at this hotel if you value your cars safety.

Angela D, Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Hello Charles, I wanted to sincerely apologize for your experience with us, Yes, there is a sign out in the parking lot that states that " we are not responsible for vehicles" but the Managers did consider your review and there is security in place on property to help maintain safety, We hope you reconsider staying with us. Thank you.

"Good stay."

3
29/05/2018

Good location, good shuttle services, friendly staffs, clean room, good breakfast. I very satisfied with the hotel, but only 1 thing need to be fixed, that is the bed sheets are too old, they need to be replaced.

"Will never stay at a Best Western again"

1
26/05/2018

Late on a Sunday evening after bad weather wreaked havoc with plane schedules on the east coast my airline incorrectly told me I would not be able to get from Atlanta to my destination until the next morning. Desperate not to sleep in the airport I quickly made a reservation. Less than an hour later found the airline was wrong and quickly called the hotel. The person at the desk was very nice and said that under these circumstances they usually could cancel the reservation and refund my money. The manager the next day evidently saw it differently and denied my request with no explanation. A hotel that desperate for $100 probably isn't worth staying at. Don't know what I was thinking. Honestly, have never had a good stay at a Best Western. Won't make the mistake of trying one again, even in desperate circumstances.

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear Ms Mirkis, Thank you for your feedback. We are sorry to hear that you had issues with your connecting flight. This is the first I am hearing of your situation. I see that you booked your reservation through Priceline, which is paid through them. The cancellation has to go through the OTA you booked through as you paid Priceline, not the hotel. Unfortunately, when one books through an online travel agent such as Priceline, you agree to their terms, policies and procedures and pay the agency. Should you need further explaination, feel free to reach out to the property or Priceline for assistance.

"Convenient place"

4
21/05/2018

This is a good place to stay overnight for a next day flight. There is a McDonald's near by and a grill across the street. Beds ok. Parking a little cramped. Rooms have plenty of space. Walls and floors a little bit outdated. Overall would stay here again.

"Outstanding friendly service from staff."

4
21/05/2018

I was placed in this hotel by Delta Airlines when a transatlantic flight was overbooked. The room was comfortable. Buffet breakfast plentiful. Coffee delicious. Free shuttle timely. But, the staff makes this hotel. They were friendly and helpful and went well beyond standard expectations to make my stay with them memorable. Because it was a last minute arrangement, I had limited toiletries with me. I risked asking for what was available to from the hotel to purchase. They provided everything I asked for with a great sense of humor. This made the stay one I will never forget. THANK YOU!

"Dirty Bed - Not worth the money"

1
09/05/2018

When we pulled the bedsheets back there was a Long black hair on mattress bed sheet, The bedsheets were NOT changed. I worked and have stayed in many Hotels and these were not changed. The TV was NOT High Def. The room is very dated just like the hotel. The lady at the front desk was nice and that was the only plus from the experience.

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear Michael We appreciate your feedback and the time you took to post. We are concerned to just be hearing of your discomfort, as this is something we take very seriously and would have been addressed immediately and personally. The rooms were recently updated last year. Thank you for choosing Best Western Plus

"Courtesy of Delta bc of flight issues"

2
05/05/2018

Flight into ATL was 2.5 hours later and we missed our connection. It was 9 pm and we had no choice but to shelter in ATL for the night. Delta comped the room (be sure to get your overnight kits at a Delta station before leaving ATL). Exit the terminal after claiming luggage and walk down a winding sidewalk to a variety of bays. Stand in the bay that say BW-So. Note, there are at least 2 BW's, so go to the correct spot. While waiting, the other hotels had at least 3 cycles of vans picking up customers. We were grateful when ours finally arrived. We got to the BW at 11 pm. Mind you, there are NO food establishments adjacent to the hotel nor does it have any food service. The vending machines were broken (and we hope our credit card isn't compromised from trying everything possible to get a coke and bag of chips.) We ordered from Prime Pizza (can't find the company on TripAdvisor to review) and the food took exactly 1 hour to arrive. It was accurate and we were hungry. The alarm clock did not have a volume button and was stuck on blast level. The tv did not work. The hot water was hot and the bed was flat. For those 2 things, we are thankful. We got to bed close to 12:30 and a fight broke out somewhere on our floor. A man and a woman. They would carry on and stop all night long. Around 3 am, young children were playing and running in the hallway. We got up at 5 to go back to ATL. The breakfast buffet at BW was adequate but not stellar. It opened at 6. We caught the shuttle at 6:30. Our driver was the same fellow from the night before.

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear Kim, We appreciate the time you took providing feedback regarding your stay. We are empathetic to the flight and connection issues. We aim to provide a quality product and excellent customer service. It is unfortunate none of these other issues within our control were addressed, as we are always obliged to take care of our guests concerns immediately, but we cannot do so if they are not brought to our attention during one's stay. Here at Best Western South, we are always prepared to accommodate our distressed Delta guests with snacks, drinks, overnight kits, etc upon request. Our shuttle runs every 30 minutes from the hotel beginning at 5 A.M. in the morning. There is a restaurant across the street called Bowties which stays open until 2 AM as well as numerous menus at the front desk, of which 1 of them is Prime and they advertise order take 1 hour for delivery as they are cooked to order. The television issue you encountered was due to not pointing the remote at the eye of the television, which was addressed during the stay. I do not see shift notes regarding any disturbances or fights for the night of your stay. This is something that is not taken lightly and dealt with by security or local law enforcement immediately. Again, we apologize for any discomfort you may have endured.

"Best Western Plus Hotel & Suites Airport South, College Park, GEORGIA"

1
29/04/2018

My stay at Best Western Plus Airport South near Atlanta International Airport was the WORST experience in my life. The lobby was a mess with on-going construction, and there were no warning signs for the slippery floor that was covered in plastic. We were assigned to a room that is next door to a room full of guests for a bachelorette party, and the room right below our neighboring room is also having the same party. The noise level was literally THROUGH THE ROOF--IT IS LIKE A WIND BLOWER IS BILLOWING RIGHT NEXT TO YOUR HEAD!!! After waiting far nearly 20 minutes after I complained about it, which is past midnight and I had to personally go downstairs to get the hotel staff, we were finally transferred to another room, which is only a bit better. I would NEVER stay there EVER AGAIN!!!!

BinaPatel, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear Tina Please accept my sincere apology for not exceeding your expectations. Guest satisfaction is our main priority. We will use your review to make changes to better serve you and future guest. Thank you for bringing these items to our attention.

"Georgia2018"

5
28/04/2018

excellent service and very nice room and the location is very good and easy access to restaurants and Atlanta. Front desk staff are very nice and treating the guest with outmost professionalism and courtesy .

"AMAZING"

5
23/04/2018

BEST WESTERN ROCKS! The hotel is so nice at a fair price and the staff is incredible. 10/10 would come back! It was in a great location, the beds were so comfy, they had great showers and just overall a great experience.

BinaPatel, General Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear Sara B We appreciate your feedback and the time you took to do so. I am happy to hear that your stay "Rock'd" I will share your feedback with the staff as a source of encouragement and appreciation for all their hard work. Thank you for choosing to stay with us at the Best Wester Plus Airport South.

"Basic Airport Hotel"

3
21/04/2018

This was the last of 5 different hotels I slept in over 6 days. Unfortunately it was my least favorite. The bed was comfortable and the room clean, however, I couldn't sleep due to worrying about my rental car in the parking lot and having my room situated right over the entrance. I can't say I felt safe in this neighborhood. Did the shuttle driver and other guests have to be so loud exiting the vehicle? The walls were also thin. I could hear the TV blaring next door. The positives; the woman who checked me in was very friendly, the room is large, and the shuttle seemed to be running quite regularly. The car rental return is about 5 minutes from the hotel, however, it isn't a direct shot, so make sure you have the correct address.

BinaPatel, SWilliams at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear Sorrylaurie, We appreciate your feedback and the time you took to do so. I am happy to hear there were numerous positives you recognized about your stay. I apologize that you felt unsafe, however, I assure you that we provide a safe and clean place for our guests. You rose to the morning with your rental car in the same condition and spot you left it in, no harm came about, and security officers on staff regularly. We appreciate your business and choosing to stay at the Best Western Plus

"Stopover after late flight"

3
09/04/2018

Perfectly good average hotel near the car rental centre of Atlanta airport. Room good size, clean and average condition. Breakfast basic, but satisfactory. The only criticism of breakfast is that everything was plastics - plates, cup, cutlery.

BinaPatel, SWilliams at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear AALNewark, We appreciate your feedback and the time you took to do so. I am pleased to hear that your stay was pleasurable and your needs were accommodated to your standards. As a 3 star hotel, we provide a free continental hot breakfast, which is basic and does include plastic-ware. This is to be expected in 3 star and below. We try our best to provide our guests with the best eco-friendly and durable plastic-ware available on the market to make up for the lack of china and silverware. We appreciate you choosing Best Western Plus Airport South.

"Great location, quiet rooms, needs more parking!"

4
05/04/2018

The rooms here are comfortable, the free breakfast was one of the best I had ever had at a hotel of this type, and the rooms are quiet. That being said, the parking situation is terrible here. There are not enough parking spots #1, and #2, the parking along the side of the hotel is so cramped, if one large truck parks there it creates a hazard to get out of the spot. Fortunately, there was a building next door that had additional parking, but I am not sure if it is OK to park there. Since some of the building appeared vacant and it was a weekend (not to mention there were Uhauls and Ryders parked there), we used it as overflow and didn't;t get towed...lol. The hotel was clean, but there was a large dark curly hair still inside the tub when we got there..kind of disturbing, but nothing a little water in the tub didn't fix. For the price and location, it was well worth it.

BinaPatel, SWilliams at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear RStackon, We appreciate your feedback and the time you took to do so. I am pleased your stay was pleasurable and accommodating. I understand the frustration with parking and we are working to address this issue to hopefully alleviate further frustrations. We appreciate your business and look forward to your return visit. Thak you for choosing Best Western Plus South

"Pretty Good"

4
30/03/2018

Needed a place close to the airport in order to catch an early morning flight. Nice staff and the rooms were very comfortable and clean. Breakfast was pretty good. The bad thing about this property was the parking. When they get full, its pretty hard to get a spot on the property. You have to park next door at a office park.

"Expensive and low quality"

2
27/03/2018

The hotel was priced higher than nicer ones in the area. We chose to pay more for this one because of the hot tub but when we got there the jets didn't work in the hot tub and the room was very dirty and grimy. The rooms were fine, bathrooms were small. We were only there for 1 night which was fine, if we were staying more than 1 night I would have gone somewhere else. The airport shuttle took almost an hour to come pick us up after we called them and the shuttle driver seemed as if he were drunk. The next morning when we went to take the shuttle back to the airport we found the shuttle driver sleeping on the steering wheel of the shuttle out front. You couldn't understand anything he said when he talked which made the ride a little uncomfortable. There was no one at the front desk to check us out so after standing and waiting for several minutes we just left the keys on the counter so we could get to the airport.

BestWesternHotels, Corporate at Best Western Plus Hotel & Suites Airport South, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"It's an airport hotel. "

3
15/03/2018

It's a no frills experience. The rooms are a good size. And the bed very comfortable. We had a view over the airport. Which I liked. The fittings and furnishings are tired although fully functional. There is a pool and gym although we didn't use it. There isn't a restaurant or bar. You can order in food from a menu in the room. Breakfast is basic. Plastic and paper. The staff are friendly and helpful. The airport shuttle only runs from the domestic side so , if like us you come into the international side go to bus stop 3 and get the free shuttle to the domestic side. Then go to the hotel shuttle stand. Our bus was there although you may need to call the hotel to request it so make sure you have the number. It took over an hour from arrivals to the hotel with the two shuttles. To get to Atlanta downtown we took the local Marta bus which stops outside the hotel it drops you at College Park station where you get the train into the centre. . It took about 20 minutes and cost $2.50 for the bus. At the station you can then get a $9.00 pass for all trains and buses for the day. The train took another 20 minutes. So about an hour to get to downtown. It's functional for an overnight for the airport.

"Great place "

4
04/03/2018

This was a great hotel to stay at there is a pool they serve breakfast and it is very close to the airport and there are several restaurants in walking distance. The only problem is the shuttles from the airport take forever to come

"Cancellation Policy"

1
22/01/2018

I reserved one night fearing I would be stuck at the airport. I reserved on Jan 17th at around noon. About 2 hours later I attempted to cancel and was told according to their cancellation policy, reservations must be cancelled BEFORE JAN 14th. They refused to give me a refund. ARE THEY REALLY THAT STUPID ?

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
We apologize for any inconvenience that you experienced in reference to our cancellation policy. I would suggest that you contact a manager directly at the hotel to see if we can assist you further after we have more information.

"Basic"

2
08/01/2018

Room was clean, very basic hotel. The reason for the 2 star rating was the breakfast. Absolutely disgusting, the gravy foe biscuits was like water, bacon was terrible and everything else was terrible. They take no pride in any food at all. Microwave food from the market is 100 times better.

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Thank you for taking time to review our property. We apologize for not exceeding your expectations we will take the information given to help us to better serve you and future guests. Again please accept our sincere apology

"Rude and Liars"

1
07/01/2018

My flight at ATL was late, so I missed my connection. Delta gave me a voucher to use for a free night. I called at 3.33am to get directions on pick up stop. I called again at 3:38am, 4:10am, 4:25am and 4:38am. They never came. I am standing in 20 degree cold. I saw Crown Plaza, Motel 6, Marriott, Hyatt Place and Days Inn busses and others go thru TWICE while waiting for Best Western. Man on phone was rude. I finally got in a Hyatt Place bus and he took me to Hyatt Place so I could rest. Never will use a Best Western!!!!!

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Please accept our apologies for the inconvenience caused by our shuttle. We have put measures in place to ensure that this will not happen again in the future.

"Great Stay"

4
29/12/2017

Great hotel. Enjoyed our stay. Provide breakfast and internet in rooms. Staff were cordial and professional. Good amenities and close to the airport. The power training equipment in the fitness center was broken while we were there. Can do with that being up and functional.

kingveira, General Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear Christopherak3000YP, We appreciate your rating of our hotel. Thank you for being a valued guest and for providing us a positive feedback regarding our staff, breakfast and other amenities. We appreciate you taking the time to share your experience. However, we would like to inform you that we are presently working on replacing the exercise equipment you mentioned so next time you visit you can be more satisfied. Thanks again. King Veira

"Not good. Had to park really far away and walk in dark parking area that belonged to another building."

1
24/12/2017

I was told i had to park in another building parking lot. It was a really far walk away in the dark Really felt unsafe and uncomfortable. Bathroom dirty and attendant at front acted like I was an inconvenience.

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
First let me start off by offering my sincere apology for not exceeding your expectations. Customer service is of high priority at our property. We will take your comments to better help you and our future guest. Thank you for bringing these things to our attention.

"Hotel staff"

4
18/12/2017

Very friendly, warm, competent and helpful hotel staff. Excellent welcome. About breakfast, pool, use of computers, shuttle bus services etc. Could be able to print documents and prepare my trip. Many thanks.

kingveira, General Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear Ecdavid, Thank you for staying with us and sharing your experience! We appreciate your kind comments and we are happy that you enjoyed your stay. Please come back and see us again. King Veira GM

""Money Well Spent""

5
17/12/2017

The rooms are big and comfortable. They were jetted tub in my very spacious room, which is a plus; this was of course was my business trip(noted that all rooms are the same). The bed was warm, they are fixed very neatly. Front Desk Staff was excellent, while friendly and professional. The General Manager: King came by and greeted all guest during breakfast, which was very nice touch. I would stay here again, if I find myself returning to Atlanta; "Highly Recommended".

kingveira, General Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear Stock G, Thank you for such a spot on review. We appreciate you taking the time to share your experience! These reviews truly help guests in setting expectations. As an airport hotel we strive to provide a great value with all the amenities we offer, from shuttle service to the airport, free parking, free WIFI, a complimentary deluxe breakfast and more We appreciate your business, please come back and see us again the next time your in the area! King Veira GM

"Kesha staff employee"

4
16/12/2017

It was a last minute stay & I was stuck in Atlanta during their horrible weather. The staff member Kesha was very helpful. All other hotels were full & I could not find anywhere else to go for the location close to the airport.

kingveira, General Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear Davellc2017, Thank you for your compliment to our front desk staff member Keisha . I am very happy that you enjoyed your stay and found our accommodations and service to be satisfactory. It means a lot to us that you've allowed us to be such an important part of your Stay over in the Atlanta area. Thank you for staying with us, we look forward to see you again. Yours Sincerely, King Veira - General Manager

"Truly Average"

3
13/12/2017

Missed a connection due to a late flight and stayed here one night at Delta's expense. Nothing noteworthy to report about this place, except the shuttle service is routinely late and the drivers aren't interested in service--just blasting their preferred music across the shuttle to prevent any reasonable attempt at conversation. Be sure to schedule your shuttle ride at least an hour in advance of what you'd normally plan. We almost missed our alternate flight because the shuttle driver showed up 45 minutes late. Our room was fairly sizeable and clean, with good climate control, water pressure, etc. Hall noise was a real problem though. Breakfast was poor, but had all the pieces to be really good--hot fare as well as typical continental items. Coffee and juice were extremely watered-down and when we pressed the breakfast lady, she exchanged the pre-made beverage boxes in the machines. Coffee is not brewed here, it comes in a box and is simply heated up in the dispenser. Fruit was very limited, but fresh. Overall, a very average experience, and one I would not repeat willingly, especially if it were on my dime.

kingveira, General Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear Steve, While we understand your stay with us was brief due to missing your connection flight, which may have resulted in your distress for the late shuttle services you have mentioned. I will be addressing the issues of the blasting of music on the shuttle which I had no knowledge of prior to this review. We try our best to address each issue as they arise in order to provide outstanding customer service to our guest. On behalf of my staff I extend my apologies and invite you back to experience our service improvements. Yours Sincerely, King Veira

"It is near the airport with a shuttle."

3
07/12/2017

Not much to write home about. It was a decent place to stay close to the airport for an early flight. The shuttle was good, but limited in space (a few people were left on the curb trying to catch the first flight out. Left before breakfast, so I don't know anything about that; The front desk seemed efficient, but I had to make a few calls after the fact to get it all straightened out. In the end, it was okay.

BinaPatel, General Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
We sincerely thank you for taking the time to write this review. our principal goal at our hotel is to provide to all our guest a memorable stay in a favorable way. We strive to satisfy each and every guest by offering solutions or reasonable accommodation to all complaints during their stay. We do take our guest reviews seriously they tell us how we are doing and what we can improve on. Please come back to see us the next time you are in the Atlanta area. King Veira - GM

"Uncomfortable bed with a side of mortal peril"

1
07/12/2017

Stayed at this hotel for a medical school examination offered nearby. Hotel featured people roaming the halls yelling at each other, a bed with the same texture as the surface of Mars, 4 pillows that were half filled standard pillow cases. I'm not sure if they were real pillows or just cases filled with poly-fil. 4 pomeranian sized pillows for a king sized bed. Staff member had someone come to the hotel looking for her and begin screaming at her demanding she come outside so she didn't lose her job while arguing with him. Bonus features: bulletproof glass window to talk through at night, hair of a stranger in the towels, and free transit to the airport so you can get the hell out of there.

"Spent 2 nights at this hotel for Step 2 CS"

5
06/12/2017

I really enjoyed my stay there. I was there for my Step 2 CS. The hotel is very close to the testing center at the Two Crown Center in Atlanta. The Hotel's shuttle picked me up from the airport the day of my arrival and also drove me back to the airport 2 days later. The shuttle also dropped me off at the testing center for my Step 2 CS exam and offered to pick me up at 10 PM at the end my exam. I also appreciated the free breakfast in the morning from 6 to 9 AM. My room was clean and I slept comfortably the two nights that I was there. I also met three other medical students who were at the hotel for their step 2 CS and they all enjoyed their stay.

BinaPatel, General Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it. King veira - GM

"Okay place to stay at near airport"

4
22/11/2017

I was coming in from a trip late at night so didn't want to drive home. My husband meet me at the hotel so he didn't have to worry about getting to airport. Beds were soft n pillows were lousy. Pillows were small n just fit your head on them to be comfortable. Had problem at breaksfast so can't say how good it would be

BinaPatel, General Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
We sincerely thank you for taking the time to write this review. we are very concerned about the problems you experienced during your stay and would like to sincerely apologize. We are a reasonable priced airport hotel that accommodates everyone, our principal goal at our hotel is to provide to all our guest a memorable stay in a favorable way. We strive to satisfy each and every guest by offering solutions or reasonable accommodation to all complaints during their stay. If you had let us know before leaving we would of try our best to resolve the issue. Please come back to see us again and give us a chance to make it right for you. King Veira - GM.

"Very nice space"

5
20/11/2017

We booked at the last minute. The hotel was in great shape and the room was very large and comfortable, with a living space in addition to the bedroom. Right next to the airport but we didn't hear planes.

"Adequate for an overnight stay before a flight "

3
04/11/2017

The room was spacious and clean, though outdated. The bathroom was clean but needed some maintenance. The hotel is convenient for getting to and from the airport and offers a free shuttle every 30 minutes. The staff were helpful, and the breakfast was good. It would be nice if light snacks were available for purchase at the hotel since it does not have food options outside breakfast.

"Needs updated rooms."

3
31/10/2017

Happy with the staff and hotel experience. However, the room was outdated and needed remodeling. I was disappointed in the quality of the room. The staff, however, was wonderful and made an excellent suggestion on where to eat.

"Alway Pleasant"

5
27/10/2017

I am a long time user of Best Western. I spent 11 months in a Best Western in Attalla, Alabama for my company. I use Best Western in my personal travels and I have yet to be disappointed. Hotel staff is always helpful and courteous. The rooms are always clean and comfortable.

"Top Notch customer service"

5
25/10/2017

We experienced customer service that exceeded our expectations at our stay. Also, the rooms are recently renovated and very nice. The breakfast area also looked recently done and wonderful, unfortunately our plane took off before breakfast opened so we didn't get to try it out. Shuttle service was great as well.

"Okay Stay"

3
21/10/2017

I took the shuttle bus to the hotel from ATL - worked just fine. Check in was easy but not real friendly staff. My room was most spacious (suite), and felt warm and inviting. You could hear the planes nearby but it wasn't bad at all. The bed was very comfortable. Work space was fine and the Wi-Fi worked perfectly. The whole hotel was clean and looked like it was taken care of outside as well. The shower was nice and hot and powerful. Breakfast was free and very, very good. No where to eat in walking distance but they have flyers for in room delivery options. I would stay again no problems.

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Thank you for taking the time out to review our property. We really appreciate your business.

"SHOWER DIDN'T WORK, EXCELLENT STAFF WHO WORK THERE THOUGH"

2
19/10/2017

Brenda was amazing and the entire staff who works at this hotel that's very close to the airport!!! (: Staff was friendly, helpful, fast and efficient, calm, and patient with their guests. Very professional staff with excellent customer service skills. The only issue I had, the shower wasn't working the morning I had to leave for the airport. Also, the lightbulbs in the room didn't create a soothing atmosphere to relax: 2 bright florescent bulbs and 2 soft glow bulbs.

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Thank you for taking the time out to review our property. We apologize for not exceeding your expectations. Hopefully you will give us another opportunity to provide you with Superior customer service.

"loud a/c unit"

1
17/10/2017

Went to room and turned a/c down, a/c does not get cold, and it makes extremely loud rattling noises. called downstairs to ask mike about it, he told me he will send someone up, but no one came, room got really hot at night, the loud noise affected my sleep, parking lot is cramped and hotel is close to ghetto. you really do not feel your vehicle is safe.

BestWesternHotels, Corporate at Best Western Plus Hotel & Suites Airport South, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Never Again"

1
14/10/2017

The fire alarm went off twice, once in the night and in the early morning again. The receptionist blamed it in us, he said we pushed the sofa against the phone plug which caused the alarm. We are tolerant people but I would have expected immediate help and an excuse. Miserable and unfriendly customer service!

Angela D, Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Please accept my sincere apology for not exceeding your expectations all of the things that you brought to our attention have been corrected up to and including counseling and coaching our staff. Hopefully you'll provide us with another opportunity to provide you with Superior customer service. We truly appreciate your business.

"It Does Its Job"

3
14/10/2017

I stood at here after having a meeting in the city for work and then an early flight out the next day. The hotel is an airport hotel and comes with the good and the bad that goes with that. It is very easy to get to the airport, just one road really and a five minute drive from the hotel. There are a few fast food places around and the room comes with a very good free breakfast. The room I had was clean and quiet. It was a pretty large room, AKA a suite and thus I was pleasantly surprised with that. Don't expect more out of the staff than the minimum to do their job. Upon check in I was pretty much given my room key with all of 2 or 3 words said to me. The same quiet met me at check out. I unfortunately had to bring my car to the hotel and this is a major downside with this establishment. The parking area is very small with there being very little room to back out of your space or even to pull into it. I imagine, if you do bring your car, that it will get a bit dinged and dented up. There are other hotels in the area that I would probably stay at before coming back here.

"Really nice!!"

5
14/10/2017

It was better than i hope so. The personnel were very attentive, breakfeast was good. Very nice stay. The only thing i dint like it that it was far from shoppings or places to go. But overall a good hotel, grwat view of the airport.

"Case of the good room and bad bathroom."

3
09/10/2017

The room sleeping area was found to be in good condition however the bathroom that requires a high rate of attention fail short . And because of the potential to pass on serious germs and Illness we just can not over look problems that may cause problems to any traveling customer seeking lodging.

"Uber or Lyft"

3
06/10/2017

After waiting for 35 minutes the shuttle driver still had not arrived to work. A group of guests were standing out front waiting. My husband ended up driving as many as possible to the airport to avoid missing our flights. I would not recommend relying on the airport shuttle service. Lyft was $12, a lot cheaper then a missed flight.

"Good stay after a long day of flying"

4
05/10/2017

We stayed here since we got to Atlanta at 1am and did not want to drive at those hours after flying all day. The room was confortable as was the bed. They offer a full breakfast bar which is included with your stay. The only downside is that their parking lot is small, but you can park on the building next door which they claim to own. I would recommend this hotel for budget travelers as well as people with no restrictions (it is certainly better than some of the hotels in the area, including the Marriott).

"So So"

3
01/10/2017

This was an average BW. I have stayed in better ones on this trip. The hotel looked weary and worn. It was clean and the staff was friendly. It was just a place to stay before flying out the next day.

"Poor communication"

3
25/09/2017

My daughter left her jewelery box in our room and did not notice until we arrived at our next destination. Having emailed the manager of the hotel twice I have yet to have a response. Still unable to make an insurance claim until I have had confirmation that it has been looked for.

"Okay Rooms, but OverPriced"

3
19/09/2017

The hotel needs security. Five vehicles were broken into during my stay. The hotel states that they aren't responsible for stolen items left in the vehicles. The cameras don't show the entire parking lot. The parking lot is small, with tight parking. The rear side of the hotel where the vehicles were broken into is dimly lighted.

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Thank you for bringing these items to our attention we will use the information that you gave us to better serve you and future guest. We apologize for not exceeding your expectations. Hopefully you will give us another opportunity to provide you with the Superior customer service that our guests have become accustomed to.

"No"

1
17/09/2017

Shuttle took 90 minutes to pick me up from airport. Nothing in walking distance. No cable or internet on last day. Loud staff outside my room. Door only closed if I turned the handle from inside. Not very clean.

BinaPatel, Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear valued guest please accept my apology for not exceeding your expectations. It was very unfortunate that when you came to stay at our property was the same time that hurricane Irma decided to visit Atlanta. During the chaos at the airport the north terminal was shut down and all traffic was routed to one area which created a traffic nightmare. That is the reason our shuttle was held up. Thank you for bringing to our attention about your room and our staff, those issues was immediately addressed.

"Avoiding Irma!"

4
13/09/2017

Location is very close to the airport with restaurants near by. We would have liked to stay longer but the hotel could not accommodate us. We ended up at the Hampton Inn in Cumming, GA. Would have been a disaster if we didn't have a car rental.

"A reasonable hotel near Atlanta Airport"

3
08/09/2017

Best Western Plus Hotel and Suites Atlanta Airport South is a 10 minute free shuttle bus ride from Atlanta Airport. If arriving at the International Terminal you need to take a 10 minute Airport shuttle bus to the Domestic Terminal where all the hotel shuttle buses are. There are so many hotel shuttle buses that it is a bit confusing and even more so because there are several different Best Western Hotels near the airport so check carefully before getting on to the shuttle. I was not too happy waiting for almost one hour for the right shuttle bus. The hotel is efficient and comfortable and has all usual facilities including a microwave in the room. The female receptionist of duty was extremely helpful giving me good information and helping me print my boarding pass. The return shuttle bus operates every half hour. If arriving at Atlanta Airport International Terminal be prepared for an extremely long walk to get out of the terminal, the longest I have ever done in any Airport around the world. If departing you can check in at Domestic and take the airside train to International.

"Very Thankful home away from home"

3
06/09/2017

Im a regular at the atlanta airport South and it is a great hotel, nice friendly staff, clean and comfortable rooms. I will be a member i travel for business and had a great out come he room was nice, the bathroom was decent. We stayed in the king suite, there was a desk, couch, tv and a good king sized bed. In the morning there was a complimentary breakfast downstairs which was average

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Thank you for taking the time to review our property. We look forward to seeing you again soon.

"Good night sleep, average breakfast"

3
16/08/2017

We came in late at night with the shuttle from the airport. The staff at the front desk was friendly, the bus driver was just disgusting. He burped during the ride, we had to load our own luggage and he was calling and driving (he almost ran a red light). The room was nice, the bathroom was decent. We stayed in the king suite, there was a desk, couch, tv and a good king sized bed. In the morning there was a complimentary breakfast downstairs which was average. The spoons and forks where plastic, the food was fairly good. Would stay here again for the price it costs, if you can spend a bit more I would go to the Hampton our Fairfield Inn.

Angela D, Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Thank you for taking the time to review our property. We will take your comments and use them to Implement change to better serve our guests. We apologize for not exceeding your expectations. Hopefully you will provide us with another opportunity in the future.

"Enjoyed my stay"

4
15/08/2017

Hotel was nice. Customer service was great from beginning to end. Room was comfortable...furniture and carpet a little outdated but overall it was a good stay. AC in the room was great. Nice and frosty.

Angela D, Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
We appreciate your kind response. Thank you have a wonderful day

"Great Place to Stay"

5
09/08/2017

This hotel, in addition to being a quality hotel, has an excellent location. The airport is a very few minutes away. There shuttle service is excellent. We thoroughly enjoyed our stay. The rooms are great. Very spacious and comfortable. The breakfast was great, offering many choices. We have absolutely no complaints, and will be using this facility again in the future.

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Thank you for taking the time out to review our property. We are pleased to know that you enjoyed your experience with us.

"Hit and Miss"

3
04/08/2017

First, I would stay there again and these are some points of interest.This place had a lot of good things, exceptionally friendly staff, the room was overall comfortable, clean fridge, good breakfast, and the room was sound proof (important being next to the airport). Problems included only one of 2 ice makers worked several days, key cards kept going bad, one slow elevator, and a toilet that stopped up with anything more than liquid.

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Thank you for bringing the above mentioned items to our attention. We apologize for not exceeding your expectations and we will use the information to make sure future guests would not experience the same issues

"Hotel stay"

5
04/08/2017

This is a great place to stay..the room is clean the staff is very courteous and all the aminities are available within your reach. Their breakfast is also great. The shuttle specially the lady driver is very helpful and so courteous. I highly recommended BW south whenever I fly to Atlanta.

Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Thank you for your kind response. It was our pleasure to provide you with excellent customer service.

"So-so"

3
04/08/2017

Very friendly staff. However, the facility is old and show its age. The pool needs painting and the rooms need upgrading. Window dressings were worn. We may return for another stay, just not sure yet.

"Visited for STEP 2CS"

4
30/07/2017

Great location for my test. One block away to the Atlanta Testing Centre and right near the airport. Clean, and comfortable. A bit dated in the halls and elevator, but did the trick and included breakfast. Good price and deal for the test. Recommend.

"Hot Tub Above Our Room Leaked into Our Ceiling/Wall"

3
30/07/2017

Clean, comfortable, overall just fine. Our biggest complaint- and we called the front desk immediately- was the King Sized Room above us, with a hot tub, leaked onto our ceiling and actually removed the ceiling and wall finishing in our room. Other than that- pretty straight forward.

"Great Hotel"

5
25/07/2017

What a great hotel. Warm and friendly staff, rooms we're so nice and I slept great. Breakfast was good, Pool was great after long day. Shuttle took us to restaurant for dinner, lots of options and shuttle driver helped us pick a good one. What a GREAT PLACE TO STAY. Even though it's at the Airport it was super quiet. We'll be back!

"BED BUGS!!!! Stay away!!!"

1
23/07/2017

Despite the really gross, ratty van that serves as their airport shuttle, I was pretty pleased with the overall updated feel of the hotel compared to my expectations of a Best Western. However; I'll skip past all the other details of what I could review... and just say that I woke up covered in bed bug bites after my stay!!!!!!!! Horrific. I had my 18 month-old with me, and I'm still terrified that I'm carrying bugs home with me and risking an infestation at my house. This is my first experience having bed bugs at a hotel, and I hope my last. We rushed out in the morning to catch a flight, so I didn't see the bites until we got in the car. I am still waiting to speak to a manager to get a refund. But please don't stay in room 208!!! Bed bugs are nearly impossible to get rid of, and I have no idea what measures they have taken, or will take, to treat the room.

, General Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Thank you for bringing these issues to our attention. Superior customer service is our priority and it is taken very seriously. Since your last stay we have purchased a brand new van. We have also had the exterminator to come out and inspect the room that you rented and he has provided documentation that there is no evidence of bed bugs in this room. If I can be of further assistance please contact me directly at the property

"Great service and staff. Breakfast was great. Room was very clean and beds were so comfortable. We all slept very well"

5
20/07/2017

The staff was wonderful and rooms were clean. Very quiet despite being by the airport. No noise at all. Beds were great. Breakfast was wonderful. We will definitely stay at this hotel again when we visit.

"Overnight"

4
19/07/2017

My flight was cancelled and had to spend a full day. Room is ok, but did not have complimentary bottles of water. Hot breakfast ok and the waitress was very informative about how to spend our free time.Located close to the airport with shuttle van. I will stay there next time if necessary.

"It was OK"

3
19/07/2017

One night stay from 8pm until 5am to catch our plane at 7am. the shuttle to the hotel and back was nice and convient. however there were some problems with the room. pictures show in the bathroom. they should do some remodeling. the beds were comfortable. loved hearing and seeing the airplanes from my window all evening. the gentleman at the front desk was very nice. and the driver offered to take us somewhere to eat if we wanted to i forget the fast food place but that was the only option or order in pizza. It was nice for a few hours rest but wouldnt stay longer than that.

"Home away from Home"

4
19/07/2017

This hotel is clean and a great value for money, the staff are welcoming and professional. Depending on the day, the parking lot can be over crowded due to functions in the conference room but other than that, no complaints.

"Bummed at Best Western Plus"

2
17/07/2017

Reggie was nice at check-in. After that, the value was lacking for the cost, higher than I usually pay at Best Western Plus. The room had no microwave or refrigerator. The bathroom lacked sealant around front of toilet with no tile at base go wall behind toilet between toilet and shower. Breakfast ran short of omelets and sausage more than once between 8:30 and 9:00, keeping me waiting and competing for one omelet. The waste basket near me was overflowing. I will never stay here again.

"Staff was so helpful!"

5
07/07/2017

I had to extend our stay due to an injury and the staff was so super sweet accommodating and helpful. I would highly recommend this one! Plus the rooms were clean, spacious and really quiet even though we were right next to the airport.

"Not good for USMLE exam stay"

2
02/07/2017

The clientele were extremely rude and boisterous throughout the night. Men were revving motorcycles and blaring music into the early hours of the morning outside the lobby. Also experienced someone aggressively banging on our doors throughout the morning and walking away. This was very frightening in the middle of the night. Staff did not make rounds or encourage these individuals to limit their noise for guests. I got no sleep. If you are looking at this hotel because it was recommended as close to the USMLE site, do not sacrifice your sleep before the exam for the cheaper price.

"Good room, horrendous breakfast"

3
24/06/2017

Arrived at 11:00 p.m. the night before a morning flight. Staff friendly. Room was clean, beds (2) were very good (firm), bathroom fine, HVAC not too intrusive. First time in awhile at a Best Western, after staying mostly at Hampton Inns, where the breakfasts are generally good and occasionally very good. The breakfast at this Best Western was horrible. The cheese omelets were dry and tasteless. There was a yogurt refrigerator with no yogurt, and an oatmeal display (dry packets) with no oatmeal. The raisin bran bin was empty. You get the picture. We stayed here based on ratings and price. If a good breakfast is important, stay somewhere else.

"Convenient to Airport"

3
20/06/2017

Delta put me up here overnight after canceling my flight. Free shuttle, and staff was very helpful. Room was clean, quiet, and large. Hotel was average regarding age, vending, and elevator. A convenient stay for the airport.

"No frills"

3
18/06/2017

Adequate for our one night after a long day flying into Atlanta airport. Few niggly issues, exercise room had no facility to clean machines, room extremely dark as couple lamps not working, breakfast very basic. BUT for what we paid and how long our stay was we did not think it warranted involving the staff, maybe if we had they would have resolved.Our check in was efficient, and the guy was super friendly and welcoming, which was appreciated as we were all tired and eager for sleep!

"good price for the area"

4
17/06/2017

Me and my wife flew in and had a resrvation here. The pickup was nice and the room was very nice for the price. I was not exspecting anything this good in the area. Room was clean. We were in the Atlanta area for the next day and they let us keep our bags in there office. The Breakfast was better than most places. If you need a night before or after a flight I would recommend this place. We also rode the shuttle back to the airport the next day and used MARTA to travel around Atlanta.

"Good place for a short stay"

4
13/06/2017

We stayed 2 nights here attending the Rotary International convention at the GWCC. Check-in was fast and friendly. The check in rep on Saturday morning was very kind ( sorry,I forgot her name). The shuttle bus driver (Clarence) was very friendly and we had some interesting conversations. He made our drive from the airport to the hotel fun. I could not see any restaurants or shops at walking distance but the shuttle was usually available to take people to close restaurants etc. It was quite comfortable to get to GWCC from this hotel. The shuttle takes you to the airport, then you took the MARTA to GWCC. Room was clean. The air conditioner worked well. The room had a fridge and a microwave oven which came in handy. Rooms were cleaned daily before we came back in the afternoon. It was a bit noisy as the room was on the airport side. The bed was comfortable. There was a complimentary breakfast, nothing fantastic, just the usual fare. Sometimes they ran out of cutlery. A bit surprised that we were told we could not print our boarding pass because they had run out of toner. All in all, it is a good place o stay for a short period.

"Best Western"

4
09/06/2017

Good Hotel and Good Staff, Hotel is not located near any dinning or shopping. Breakfast could be more quality items and more options. Room was clean and stocked service was good. The location is not very good if you wish to dine out or shop.

"Close to Atlanta "

5
07/06/2017

This hotel is close to Atalnta and our destination for the Georgia Aquarium. Rooms were decently priced and clean. Furnishings were well. It was a little loud being next to the airport, but the bed was so comfortable I fell asleep and stayed asleep. Breakfast was great they had hot breakfast. Juices, gravy and biscuits, sausage, little omelets, yogurt bagels etc. I'd recommend staying here if you will be close to Atlanta but don't want the traffic

"Upgrades needed"

3
05/06/2017

When you find food in your refrigerator from the previous guest did you see a sign of the service you going to get. The property is in need of upgrade and it appears to be a party hotel at night. We were woken up at one in the morning but I guess you were shouting in the hallway. Also the bed was very uncomfortable.

"Convenient to the airport and College Park train station"

4
02/06/2017

I stayed here while attending my daughter's HS graduation. Upon check-in, my wife and I were greeted warmly by the front desk staff. I had a rental car and it was a short drive from the airport (less than six minutes). For those without a car, the hotel provides shuttle service. The room was great but the shower lacked some water pressure. However, that was a minor inconvenience. The parking is tight and can fill up quickly. If you want to venture into downtown ATL without navigating through its busy traffic, a MARTA public train station is nearby with free parking. We did that one day and it was stress-free while exploring some of what Atlanta has to offer. We'll be back here...

"Mehh"

3
31/05/2017

I stayed her while visiting Atlanta, while I have nothing negative to say about the hotel, I am not entirely sure I'd stay here again. It's a great value for your money, decent fast food restaurants are in the area but not walking distance and they even offer free continental breakfast and free airport shuttle. My only vice was the bed situation; I had a double suite and the beds were incredibly small, there was no way two adults would fit and the couch was not pull out. Although the pool, whirlpool and fitness center was small, I ultimately enjoyed my stay as the staff was very friendly and accommodating.

"Great value hotel, kind staff"

4
30/05/2017

Enjoyed my stay at the hotel. Service was good, room was good, loved the breakfast and in particular the coffee and bagels. The only thing I wish could be improved but think perhaps it is the same for all other hotels, is the airport shuttle pick up, which is only possible at the "purple zone". You will need to take a shuttle to get there so if you have lots of luggage it's not easy. But airport shuttle back was just fine. Would go back whenever the price is right!

"Weekend stay"

4
15/05/2017

Booked at last minute. Checked in same day as booking. Gentleman greeted me and was very kind. Not too crazy about the parking. Kinda tight and not enough lights. Wasn't really in the room majority of the stay but it was great for a last minute stay. I would use them again.

"Great airport hotel"

5
15/05/2017

We've stayed at this hotel before because it offers convenience on flights in and out of Atlanta. Comfortable lodging, great little breakfast with omelets, waffles, etc., and nice workout room and pool. If arriving late, no food service available, however. Eat at airport!

"Overnight stay at Best Western Suites"

3
12/05/2017

A one night stay to break up our travels from Florida. Ample parking! Free breakfast in the am! Comfortable beds. I don't like the way some of the smaller hotels setup the coffee maker in the bathroom. Who wants to make coffee in the bathroom? Good for a sleep over. Parking lot does get full fast! Front desk is friendly. Price is reasonable.

"overnight"

4
04/05/2017

Great place to stay with very pleasant and helpful staff. Continental breakfast included has standard fare. Pool a bit cool at this time of year but hot tub nice. Great cleanliness. Not a lot in the see especially if you are walking but they do have a shuttle to and from airport or MARTA.

"Tay review"

5
24/04/2017

It was nice stay the staff was nice and the room was spacious and they made sure I know I was reward as a gold client. The only thing I didn't like was the elevator was too small I would definitely stay and recommend it to friends and family

"Stay preflight"

4
14/04/2017

This was the closest and cheapest stay close to Atlanta's airport. Everyone was helpful and the room was clean. There was onsite room service and van service to airport, I did not use these services but the convenience is great.

"Nothing special, just for travel"

3
09/04/2017

Regular hotel voor travel only. No bar, restaurant, outside terras or other facilities. Breakfast till 9 and then you have to leave immediatly. Room was ok. Nothing special. Just for travel en sleep only.

"Cleanliness is superb!!"

1
08/04/2017

This hotel is so clean and the rooms are amazing! I didn't even have to hunt down housekeeping to clean my room when I was away they did it automatically. The hotel even smells wonderful. I highly recommend this hotel.

BinaPatel, Guest Relations Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
We appreciate your wonderful review of our hotel and our team!!! Thank you for being our guest and please visit us again!! Warm Regards-Bina Patel

"Layover"

3
06/04/2017

On average an okay place to stay for one night. Patricia is rude and a tyrant. Housekeeping is great. Love the airport shuttle, it was very convenient. Yhe shuttle drivers are great, friendly and ready to help with luggage.

"Tired, but Clean"

3
02/04/2017

My family stayed here the night before flying back home. It's an older hotel, and it's a bit worn down, but it's clean, and the room was spacious. The front desk staff was friendly and accommodating. If you're just looking for a place to crash, this place works.

"Good Overnight Stay Near Airport"

3
02/04/2017

We stayed here on a 24 hour layover primarily because this hotel offers shuttle service. The shuttle drivers were friendly and professional. The hotel itself seemed to be in a safe area. The room was comfortable and clean as was the bed. Internet was very good. We have stayed here twice and would return. There is a Howard Johnsons across the street that opens for dinner at 5 p.m. They offer country style food with great service.

"To keep business,Keep your customers satisfied at all times,Practice good business ethics."

1
26/11/2016

After arriving at the best western airport south phoenix blvd. My reservation was to pay cash upon arrival on Wednesday November 22nd and use my card for the two additional nights and check out on sat November 26th 2016.However, I was not allowed to pay cash when I arrived and had to go back and forth with the night staff about the matter on November 25th 2016 as well as the date of arrival.I also came out the this morning to check out and my driver side window was busted out and again besides the front desk woman stating with no courteous I contact that there's a sign stating the hotel is not responsible for anything. That's all well and good but you are running a business and again there a things called business ethics .EVENTUALLY THIS TYPE OF BUSINESS WILL HURT YOUR BUSINESS. Common courtesy would be to help out in any way to assist your good customers and to train your employees to be courteous as well as talk respectfully to them as well. Considering the distance I drove and chose your business to stay at. Bill C. New Jersey

"Overnight Stay"

3
18/11/2016

I stayed here for one night 11/10/16-11/11/16 for a night in town for family business. The hotel was great; clean and friendly. The area..... not so well! If you don't have a car there is no where to eat! Major turn off!!! But the front desk was friendly and very reliable source for other places to eat outside the area! Free breakfast and quick trip to the airport.

"Good enough"

3
16/11/2016

Hotel was clean, safe, and had transportation to and from airport. Shuttle ride takes about 15 minutes. Breakfast was decent but unremarkable. no nearby good food choices so be ready to order in or venture out. Hotel only had a treadmill and recumbent bike and the treadmill was broken so do not expect to work out.

"a good nights sleep"

5
12/11/2016

this hotel is very close to the Atlanta airport so I can turn my car in the night before & a shuttle will take me to the airport when I am ready. I don't have to deal with any traffic or worry about being late for my flight. Staff is very helpful & kind. The prices was adjusted to a very low fee according to the types of memberships that I had. I will go back again next year when I am in that area.

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
It's great to hear that we were able to make it convenient for you to stay with us and catch an early flight out. Thank you for taking your time to review us, and we hope to see you again next year Warm Regards-Bina Patel-Best Western Plus Hotel & Suites Airport South

"Better than the Hapeville Best Western"

4
08/11/2016

When I fly in and out of ATL I use a motel with long term parking near the airport. I have stayed at a Best Western for my last three trips. The one south of the airport is more convenient, has a good breakfast, and inexpensive parking. I will stay in this same motel in January 2017 when I fly to and from Tucson.

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
We want to thank you for being our guest, and for writing a detailed review. We look forward to seeing you back in January! Warm Regards, Bina Patel-Best Western Plus Hotel & Suites Airport South

"Good enough for a quick nights sleep"

3
08/11/2016

Staff was pleasant. The food was the standard BW fare. This is a good location to by-pass Atlanta and keep rolling west. Rooms are fairly clean but need a little work in the bathrooms. Its also pet friendly with lots of walking areas outside.

BinaPatel, Public Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
Thank you for taking time to review our hotel. We appreciate honest feedback from our guests, because it helps us to improve our services. We did want to point out that our hotel is not pet friendly, unless you have a service pet. Once again, thank you for being our guest. Warm Regards, Bina Patel-Best Western Plus Hotel & Suites Airport South

"Clean, close to airport, very nice"

4
26/10/2016

The hotel is a Best Western Plus, and the plus part makes a difference. It was very nice and there were friendly staff members at check-in and check-out. Very close to the airport, which was a positive for me.

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
We appreciate your wonderful comments! Thank you for being our guest, and we hope to see you again soon. Warm Regards, Bina Patel-Best Western Plus Hotel & Suites Airport South

"Comfortable Stay/ Close the The Airport"

4
19/10/2016

I decided to stay at the hotel as I had an early outbound flight out of Atlanta and enjoyed a luxurious jacuzzi suite. The suite offered a breakfast area and seating area. The room was comfortable and was quiet as I was concerned about the noise to to the close proximity to the airport.

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
We are very delighted to hear that you had enjoyed your stay in one of our suites! When guest have a early flight, it certainly does make it easier to stay with us. Thank you for being our guest, and we look forward to seeing you again soon! Warm Regards, Bina Patel-Best Western Plus Hotel & Suites Airport South

"Wait for Transportation"

4
19/10/2016

Had to find our way to the transportation pickup point at the airport. Was hard to find because airport does not have signage and you ask from point to point. Rooms was ready and comfortable for you stay. Nice breakfast and off we again went back to the airport for the last flight to our destination. Would stay here again

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
I understand that the airport transportation is a bit hard to locate, and want to apologize for the wait. We will be sure and explain to all future guest coming from the airport that our shuttle is located at ground transportation, zone 3. We are glad that you did enjoy the rest of your stay with us. Thank you for staying with us, and hope to see you again soon! Warm Regards, Bina Patel-Best Western Plus Hotel & Suites Airport South

"Good for transit"

4
16/10/2016

The room is clean and spacious. I have two kids and they can play and enjoy the space inside the room. The breakfast is standard, they have shuttle to airport, the staff is helpful and the price is reasonable. The best is we arrive early and they gave us early check in.

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
We are very glad to hear that you enjoyed your stay with us. When traveling with children it is always best to have a little extra room. Thank you for being our guest, and please come back and visit us soon! Warm Regards, Bina Patel-Best Western Plus Hotel & Suites Airport South

"Great, comfortable & friendly staff!"

4
03/10/2016

We found the hotel very comfortable and although close to the airport we could not hear the planes at all. The room was clean, the bed very comfortable and it served a great breakfast! Perfect for weary road trippers! An older style hotel, it had everything we needed and more!

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
We appreciate your detailed review and are glad that your enjoyed your stay with us. Please come back and see us again soon!!! Warm Regards-Bina Patel-Best Western Plus Hotel & Airport South

"Relatively comfortable stay"

4
29/09/2016

We stayed at this hotel after failing to get a connecting flight to North Carolina. The shuttle service was an excellent perk as was the breakfast. As our luggage was sent to North Carolina, it was necessary to ask for toiletries at the front desk. The only thing NOT available was antiperspirant, although it WAS available at a vending machine at a cost of $3.00.

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
Even though your stay was unplanned, we are glad that you enjoyed it. We do our best to make it pleasant for our airport guest. Thank you for taking the time to write a review, and for being a valued guest. Warm Regards-Bina Patel-Best Western Plus Hotel & Suites Airport South

"Comfortable BW Plus"

5
28/09/2016

This has to be one of the most friendly hotels we have stayed in in some time. From the time we entered to check in the staff could not do enough to see to our needs. Rooms were clean and comfortable. Provided breakfast was standard fare but what you would expect. Definitely would stay here again.

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
Thank you for the delightful comments!! Our team takes great pride in providing excellent customer service, and appreciate it when guest are happy. We look forward to hosting you again on your next trip to Atlanta! Warm Regards-Bina Patel-Best Western Plus Hotel & Airport South

"It Would've Been a 5"

4
24/09/2016

My wife and I rested here after moving out our place. I wanted to stay for 1) the proximity to the airport and 2) to give my wife a good night's rest. The African American gentleman with the highlight in his hair at the front desk was very professional and accommodating. I requested a late check-out with an additional hour added on and paid the $30 fee. He made sure my wife and I were comfortable and seemed to genuinely care. I explained that my wife and I had to vacate our home under abnormal circumstances and he said he'd pray that all goes well. Once I departed and deplaned, I called to see if I could get his name to give him commendations. The lady who answered the phone would not give me his name and asked, "What are commendations?" I explained that I wanted the gentleman's supervisor to know how professional he was and she said, "Oh, you can just go on TripAdviser for that." I ended the conversation while doing that, my wife called telling me the housekeeping had showed up, repeatedly knocked on the door and entered even though the Do Not Disturb sign was on the door. She told housekeeping that I paid for a late check-out and housekeeping called the front desk. The same lady who did not know what commendations were said there was no record of such. I let her know that my credit card showed the late check-out fee for which she replied that she would 'do not this time'; not good since my receipt indicates my payment for service. My wife ended up leaving early out of frustration.

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
Please accept my apologies for the misunderstanding with the late checkout. I am very sorry that your wife was not able to rest properly. We will reverse the fees for the late checkout. Also, I appreciate your wonderful comments for Ray. I have shared these with him. Thank you for being a valued guest, and we hope to see you again soon! If you need anything further please email me at [email protected] Warm Regards-Bina Patel-Best Western Plus Hotel & Airport South

"Short but comfortable stay"

4
21/09/2016

We stayed at this hotel as part of a transit, and it was ideal as it was in walking distance to a local iHop and Wendy's. The photos underrate the room, as the rooms are modern, clean and comfortable. They have great showers, and there was strong Wifi which is always of course a deal breaker.

"Quiet, clean, comfortable"

5
11/09/2016

The title says it all. Quiet, clean and comfortable. The ground are very nicely landscaped; the lobby, breakfast room, halls and elevator are immaculate. Breakfast was hot and the items were constantly replenished as guests served themselves. One thing to keep in mind is that there is not a restaurant within walking distance (except McDonald's) so you will have to drive a distance for your meal or drinks. Not a show-stopper but good to know. No complaints. It is exactly what you expect to find. No surprises, which can be very welcoming after a long day of driving.

"comfort and accessibility"

5
08/09/2016

great experience being wheel chair bound my accommodations were very comfortable and accessible. having flew in from Detroit arriving at the hotel I will admit I was a little surprised at how nice the hotel appeared from the outside judging from my past experiences traveling with my family over the years. We rarely stayed at Best Westerns but I always saw there Logo big cities or little towns. once I got inside things just started getting better and better. When I got to my room I said this is how you do it. With a breakfast on top

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
We were delighted to hear your wonderful review about your recent stay with us! We take great pride in delivering our best to our loyal guests. Thank you for staying with us. We look forward to your visit again when you are in the Atlanta area! Warm Regards-Bina Patel Best Western Plus Hotel & Suites Atlanta Airport South

"Great place to stay"

5
25/08/2016

The room was clean and staff was friendly and courteous. Hotel was easy to find and entry and exiting was easy. They have a shuttle to the airport. Even though I wasn't going to the airport someone checked with me at breakfast to see if I needed the shuttle - how nice and considerate! The room was dark enough for sleeping except for the night light that I couldn't turn off except to unplug. TV and internet both worked. I've stayed at this hotel several times over the last eight years and find it to be consistently like I have described.

"Far from best staff"

2
17/08/2016

The hall and room was musty smelling which made breathing a problem. The microwave kept beeping a "song" in the middle of the night. The breakfast was OK but lacked the eggs and cups of yogurts selections. The rest of breakfast items were usual fair.

"Could have stayed in a back packers and had a better experience!"

1
10/08/2016

Nothing good to say about this place. We arrived at 1am and were pretty tired, hungry and grumpy so the state of the hotel didnt help. Very dated and it smelled funky. Towels were very thin and crunchy. Snack vending machines didnt work and we really wanted food. Staff werent bad but didnt go out of their way to be helpful either. The so called 'free' airport shuttle had the smallest luggage compartment in the world, so when we rocked up with 4 large suitcases we were basically made to feel unwanted and told to get another shuttle. Free breakfast was grosse! Bed was reasonably comfortable. I have had worse! For the cost I would say go elsewhere, you can do better.

"Nice hotel close to the airport"

5
02/08/2016

Clean and modern room, good breakfast with a wide variety, reasonable price and close to the airport. It was maybe a 10 minute drive to downtown and the aquarium. I would stay here again if I was back in Atlanta.

"OK Hotel, terrible trans to airport."

3
28/07/2016

The hotel is fine, but the shuttle service to the airport is poorly maintained, difficult to find, and run by incompetent drivers. Hotel staff was also very poor in communicating the location and details of the shuttle service. It DOESN'T STOP AT THE INTERNATIONAL TERMINDAL. Which "Area 3?"

"Ok for a night..."

3
22/07/2016

We chose this hotel as we were arriving in Atlanta late in the evening and wanted to stay overnight before leaving for Savannah the next day. The staff was very friendly and welcoming. We had booked a King room. The room was spacious and clean. My only complaint was the mildewy/mouldy smell in the room that seemed to be coming from the air conditioner. I don't know whether it was the HVAC system or the fact that perhaps the room had not been used for a while, but it was overwhelming. We were too tired to request another room by the time we arrived and settled in, but you definitely want to be aware of this and do request another room if you encounter this problem. Also, the walls are fairly thin between adjoining rooms so you can hear everything (including the TV and any loud discussions).

"I Would Highly Recommend This Hotel!"

5
19/07/2016

The staff was great and the one incident I encountered was corrected quickly and professionally! If you do not have a car, it is not close to any food except McDonalds. That was the only thing I did not like about the location.

"Fulfilled the need"

4
08/07/2016

Missed our connecting flight. Delta put us up here. I was a little worried when I heard best western since not all of them are the best. This one was not one of them. The van picked up and took us to the hotel. The room was much nicer, bigger and cleaner than I thought it would be. Breakfast was good too and the ride to the airport the next morning was right on time.

"Great Stay. Excellent Location."

5
04/07/2016

Great Stay. Excellent Location to Atlanta Airport. Staff very friendly. Proximity to restaurants good. Felt safe and secure. Had to check out early to get on International Flight and staff was very efficient and helpful.

"Needs to improve shuttle"

4
30/06/2016

We went to hotel to stay the night before an early flight!! scheduled shuttle for 400 am was told it would be there at 355 at 440 still no shuttle and had to call us a cab! we paid to park there for a week and on returning! waited 50 minutes at the airport for a shuttle was suppose to run every 30minutes called twice , was treated rude by a foriegn lady, and she just lied twice said shuttle was on its way, we called again in 30 minutes she got huffy again i cancelled and paid for another shuttle back to hotel! oh the night clerk lady was very very nice and helpful! they need more like her!!

"Lay over"

5
27/06/2016

I had to stay a night because I missed my connecting flight. This hotel was very nice and clean and had great amenities to offer since I was left without luggage. The staff was very friendly and helpful. Great room and comfy bed. Clean

"Don't stay here"

1
26/06/2016

Arrived at Atlanta Airport about 11 p.m. and called for pickup from the airport. Van driver did not show up. Arrived at hotel around midnight. Another hotel chain gave me a ride to the hotel. Desk clerk was very personable and helpful with check in. Very old decor. Room had odor and was dirty. Attempted to check out of the hotel at 4:30 a.m. and no one was available to check me out. Had to seek out the van driver for a ride. He was asleep in the lobby.

"Needs a better shuttle service"

4
24/06/2016

I think it would be good to have a bigger shuttle, or multiple shuttles for busier times. We were waiting about 5 minutes in advance of the 7 am shuttle, but there were too many people, so we had to wait for the 7:30 shuttle and we had to rush to make our flight once we got to the airport. Everything else was wonderful. Josie was very sweet and made us feel welcome.

"Best Western - Atlanta Airport"

5
15/06/2016

No complaints here. Service, room, and location were all great. It only took about 10 minutes to get to the rental location at the airport. The hotel is located in College Park. We stopped at the gas station not too far from the hotel and although there were no issues while there, it did not seem like the area was the greatest.

"excellent"

5
08/06/2016

very nice hotel after coming from hotel by airport tried to book they said other hotel compared to this one didnt even come close . hotel staff was very good when coming in very helpful and knew what she was doing

"Location great, 7 minutes from Airport"

4
08/06/2016

Close to Airport, friendly staff.Enjoyed having coffee and a Danish before we headed to the Airport to pick up my son. I did not really check out the area around the Hotel, so not sure what is nearby as far as shopping or Restaurants. We had stopped at Newman, Georgia on the way which is probably 20 miles away.. There is plenty of shopping and Restaurants here.

"No problems what so ever"

5
23/05/2016

Booked the hotel online, hotels was just like the pictures. Room was clean, well stocked. Bed was very comfortable. Internet was very fast. When I got to the hotel and realized we were right across the street from the airport, I was a little hesitant, but NEVER heard the first airplane!!! HIGHLY RECOMMEND!!!!!

"Nice and clean"

4
14/05/2016

A really nice and clean hotel in a short distance to the rental car return at Atlanta Airport. Staff was very friendly, the room big and clean. Only the brekfast was - compared to other BW breakfast Arrangements - a big disappointment. There was only a limited choice of items, warm breakfast didn't not taste at all.

"Not amazing, not bad"

3
13/05/2016

This hotel, if you get a decent deal, is worth the price that you pay for it. Its clean and semi-modern (for an airport hotel) and the breakfast is good enough to not feel the need to eat anywhere else. The shuttle was a bit nerve racking if you are hesitant of other people driving you around but it's free so there's nothing much to complain about. Overall it's an adequate place to stay if you're just using the airport. On a side note, we walked to the McDonalds that was just down the street and the lobby was closed before 10pm, which was a little disappointing but there was a Checkers just a block down that you could eat at.

"JOSEPHINE IS AMAZING!!!"

5
11/05/2016

After a terrible experience with Delta airlines, my plane was cancelled and I had to stay over in Atlanta. Josephine was so cordial, polite and very helpful! She gave me everything I needed and made me welcomed. When I come back, I'm sure to stay again. Thanks for the great stay.

"Absolutely horrible, nightmare experience. I will not stay here even if they paid me"

1
05/05/2016

My flight was canceled on 5/1/2016 so unfortunately I stayed at this horrible hotel. The hotel room looks nice but that's about it. The night staff (Jackline?) was very rude and she tried to get you to be sleepless. First of all the room I received was extremely loud. The next door neighbor was fighting, arguing and I can hear every words loud and clear through the door between the two room. I went down to be changed to another. She was very reluctant to change the room. Then she switched me to a room without hot water in the shower. So after a-day's torture with Delta airline at the airport. My misfortune continued. I took a quick shower in cold water. As if that's not enough, the bedding was extremely thin and it became terribly cold. I turned on the heater but it was still preventing me to sleep because my body was very cold. And the heater was venting some very unpleasant smell. I called the front desk, and this Jacky girl said that you have to come down to get a blanket yourself. With my night dress, I went to the front desk to gat blankets. She refused to give me two blanket and she said it is the rule. I was not able to sleep because it was too cold for me. Unless you would like to be tortured and not be able to sleep, do not go to this hotel. Poor management, poor utilities, poor quality. I will not stay here even if they paid me.

"No Planes Flying Over"

4
28/04/2016

I'm always concerned about staying near an airport since I don't want to hear planes all night. This Best Western is a short distance from the airport and so quiet! No planes and no traffic noise because, while it's close to a main street, it's actually on a street that doesn't get a lot of traffic. We had a very restful night and a nice, complementary breakfast in the morning (biscuits and gravy were good). The lady in the breakfast area kept everything stocked and there were plenty of table since it was a weekday.

"Fitness"

3
21/04/2016

It's clean, but they need to upgrade. The equipment in the exercise room this old, matradado and not functioning properly. The elevator; It gives the feeling that is going to fall, besides the noisy doors, espcially the bathroom. To stay a night, I think it can serve

"The place to stay"

5
14/04/2016

When traveling to/through Atlanta, the Best Western seems to be the location able to accommodate each traveler's requirements. Professional, yet family values. Truly a surprise, and thank you again, Denise!

"Comfortable and cozy hotel"

5
13/04/2016

The hotel is very nice and clean. I always enjoy my stay here, one of the best and the staff is always friendly with great customer service. Jeaneete doesn't greet you until she is ready to serve you, this could be better but other than that great hotel for the price and location.

"Good stay"

5
06/04/2016

Good service, friendly staff, everything ready for us when we got there. Opened up area for students to practice chess in the breakfast room at 9:00pm. Big beautiful rooms cleaned daily. Very modern - contemporary decor. Only thing it had no laundromat.

"Incredible find!"

5
04/04/2016

After a long day on the construction-riddled freeway, this hotel turned out to be our savior for the evening. Denise behind the front desk was ready to arrange transportation for us to go eat and watch NCAA basketball. After our horrible day, we decided to stay in and she found us an incredible delivery restaurant. She was caring, friendly and compassionate. The rate at the hotel was reasonable. The rooms clean and very comfortable as well. We overlooked the runways of the airport and you couldn't hear anything. It was fun to watch though!

"Wonderful experience!"

5
03/04/2016

Miss Denise and Miss Josephine were so nice and helpful at the desk. Also very funny. Fast and efficient service. The room and bathroom was neat and comfortable. I would definitely come back here on my next trip and recommend this to anyone going to this area.

"DON'T PARK YOUR CAR HERE"

1
02/04/2016

Left my car here for 3 days when flying out of ATL. Parking lot is very tight. My car was hit and when I asked for them to review the parking lot video so I could file a police report of the hit and run, they said they wouldn't do it. I was told it was my problem and not theirs. I was also told by another employee that this happens all the time but that management won't reconfigure the parking spaces to allow for more room because of the cost to do so and the loss of parking revenue.

"The front desk staff (especially Miss Pat) was amazing!!!"

5
25/03/2016

The staff was incredibly helpful!!!! When our toddler got sick, Miss Pat came to our rescue and brought us towels and soap. She was kind, caring, and sympathetic! We couldn't have been more blessed by her help!!!!

"Great Value"

5
23/03/2016

The room was very spacious, with plenty of room for separation of work and play. The internet connection was fast running making for an easy work time. The hotel breakfast area was very spacious easily accommodating all the guests.

"Good place to stay!"

4
16/03/2016

This hotel is close to the airport and the shuttle was on time. Consider staying here as it is close to the airport. Breakfast was good and hot and a good variety. We were able to leave our car there for only $5 per day. Took the shuttle back to the hotel when we returned from our trip. I would definitely stay here again.

"A Great Hotel For Business or Leisure"

5
13/03/2016

The staff is awesome, Ms. Pat and Beamma is a fresh of good air. Great for the price and location is good. You will not be disappointed at this BestWestern Hotel. I have never had a bad experience here and they always make you feel important with that great southern hospitality.

"Good location for domestic flights"

3
12/03/2016

Odd parking arrangement, but fine if you are flying in or out of Atlanta. Rooms are standard BW offering. The breakfast area is a very odd layout - L shaped with some items on what may once have been a bar, but which is high and inconvenient - particularly for the waffle maker. Cups are separate from drinks, and while the staff was friendly, refilling of serving dishes was slow.

"Unexpected Layover"

4
12/03/2016

United Airlines provided a voucher due to flight delay. Hotel was good choice for unexpected stay. Did not use any of teh facilities or have breakfast due to early flight return. Would reccomed for a reasonable rate at $74 night

"Nice Hotel"

4
08/03/2016

Good hotel near airport with airport shuttle that runs every 30 minutes. Also, not really close to downtown but you can uber there for about 10-15 bucks. But it is right around the corner from a bad area. The good thing is that it is off of a bus system but you are still able to access nice surrounding areas. Great place to stay if you have a rental car.

"super happy"

5
04/03/2016

Days Inn next door gave our room away well before checkin time so we were forced to go to Best Western and I'm happy I did. They knocked off $30 a night from there rates to help us out and the hotel was much better.

"We missed our flight. "

4
25/02/2016

We had to stay overnight due to missing our flight. The stay was great. The room was larger than I thought it would be and it was very clean! My husband did not like the bed. The breakfast was delicious and plentiful. The best part however was the man who drove the shuttle. He was hilarious, personable, and very helpful. He went out of his way to make sure we knew what was available around the hotel and downtown Atlanta and took us to the international gate for our flight the next day.

"Very nice"

5
24/02/2016

This hotel had large, clean rooms (suite size), a good breakfast, courteous staff, and a free shuttle to the airport. It almost made up for our delayed flight and an unexpected layover. We were only there over night, so not sure what other accommodations they offer.

"Well rested"

4
16/02/2016

Monthly I come to the Atlanta area on business, finally I've found a hotel I want to return to. The staff is great, the breakfast is satisfying, but best of all is a great night sleep. This hotel is quiet, smoke-free and the beds are VERY COMFORTABLE.

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
Thank you so much for your wonderful review!!! We are very glad that you were satisfied with your stay, and hope to see you again soon. Sincerely-Bina Patel-AGM-Best Western Plus Hotel and Suites Airport South

"Bed Bugs!!!!!!"

1
13/02/2016

Stayed the night because of a misses connection - I would have been better sleeping in the airport. When I awoke, I was covered in bed bug bites. The front desk lady was extremely rude and kept saying you are wrong. Clearly the red bite marks across my back and legs don't exist. The manager claims they have no bed bugs and I must be having an allergic reaction. It is true, I am allergic to bed bugs!!! The only other thing I am allergic to is a chemical has been banned in the US for 20 years. I don't know which is worse. STAY AWAY!!

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
Thank you for bringing your concerns to our attention. Rest assured that the room that you had stayed in has been thoroughly inspected by our pest control company, and they have not found any type of bug activity in the room or the bed. They have also documented this on paper, and we have the report if you would like to review it. I want to offer our apologies for any misunderstandings that you may have. Something of this nature would not be taken lightly, and please understand that we have investigated this matter. If I can be of further assistance, please contact me directly at 770-996-5800. Sincerely-Bina Patel-AGM-Best Western Plus Hotel and Suites Airport South

"Great location and easy access to College Park MARTA station"

5
07/02/2016

The hotel was as expected and we didn't have any issues. I usually write reviews about hotels but my main focus is the great access to the College Park MARTA station. We drove in for the Chick Fil A Peach Bowl. We didn't want to stay near the stadium so opted to stay in this area and take the train to the Dome/GWCC station. It was the easiest and best decision ever. The parking at College Park MARTA station is free for 24 hours. The cost of the ticket was around $6.00 per person round trip. The train stop is a 5 minute walk to the stadium. My suggestion is to drive to the station prior to the event so you can get an idea of the route and where to park. We would definitely stay here again!

"Great stay really clean"

5
01/02/2016

stayed overnight on Business and enjoyed the stay. Front desk clerk was very friendly and very helpful. Room was a suite and on end of building with very low noise from inside or outside even tho airport was visible from room #419

"Nicely Updates"

4
25/01/2016

We stayed here twice, before and after our travel. Good location for the airport. Staff was friendly, our king room was very large with a sitting area with sofa and work desk, separate from the bed area. Bathroom had good lighting!! It appears the hotel has been updated recently. On our return night, their were a number of travelers checking in due to a cancellations from the recent snow storm. The young lady at the desk was very efficient and handling everyone, kept her cool, and even joked as she quickly processed everyone. Shuttle to the airport can only hold about 12 people, so we had to wait for a second run to the airport. Something to consider if you are cutting it close. They also offer parking while you are away for only $5 day. I thought that was an excellent value. You do need to call the hotel for shuttle when you return, it isn't automatic pick up. Typical breakfast buffet. Would use them again when in the area. Bed was very comfortable.

"Very nice hotel"

5
19/01/2016

Loved the updated decor of the hotel, inside the lobby and the rooms. Very clean and comfortable. I enjoyed the option of a late check out. Staff was friendly as well. We arrived very late...3:00 am and were offered a late check out thank goodness. I would recommend this hotel to others. It is also in a central location.

"Great Hotel close to the airport"

5
14/12/2015

This hotel is convenient to the airport. Their shuttle bus will take you to the airport and dinner. The hotel is quiet, and friendly, the beds are very comfortable. I have stayed here twice and will stay again.

"Mr. Don"

4
13/12/2015

Priced right. Convenient to airport, shuttle to and from airport works great. And with the recommendation from the Front Desk Girl to return our Rental Car that night rather than early AM the next day was a blessing.

"Exceeding Expectations"

5
12/12/2015

Firstly, I'll summarize my experience at this Hotel... Impeccable Service, Cleanliness, Quality, and Prices. The staff I encountered during my short stay, that I'd like to point out and highly reccommend.... Front Desk Staff Members; Denise Pat Angela Reggie Housekeeping; Edith Cruz Doniesha Gladys(Asst Supervisor) All of which I'd personally reccomend, and would surely hire(all with management positions), at a 5 Star Resort. I flew out of Palm Beach on Delta Airlines, on the way to Colorado Springs, Co.... After a short layover in Atlanta, GA, we boarded the plane to CO. Seated and buckled in, the Pilot appeared and informed us that a mechanical issue with my plane was discovered, and the Brakes were inneffective. After a terrible experience, flaberghasted, and exhausted. Both the staff and the Best Western Hotel made me feel at home, and almost forgot about the very reason that I founded myslf alone, and stranded in Atlanta GA

"Decent place to spend the night"

5
10/12/2015

My flight reached in the evening and I stayed for the night. Shuttle picked me up and dropped me to the airport. Rooms were clean, bathroom was big enough and clean. Hotel staff was friendly. Had a decent breakfast as well.

""Port in a storm""

3
10/12/2015

Pricing was high, and the facility needs work for the price. The sofa had stains on the pillows, We had an adjactent room and we could hear the person passing gas next door. Curtious and professional staff.

"Convienent"

5
29/11/2015

I was only here for one brief night. Room was clean and quiet, just what I needed. The shuttle service to/from airport was very helpful. I needed to be at the airport before shuttle service began and the hotel staff was very kind and generous to have a taxi waiting for me.

"Nothing worked"

1
27/11/2015

Too much to mention but NOTHING worked and I was there for 9 nights. Housekeepers had attitudes and gave me the bottle of air freshener to spray for myself. Angela the manager and Carlton in maintenance and Gannet on days at reception were GREAT. Only ones who made trip tolerable. No water pressure, water wasn't hot, phone didn't work, plugs loose on walls, heater came on by itself and was told by staff to unplug. This is in NOVEMBER!! weekend day crew bad attitudes like they are doing you a favor being there. AGM will not call you back if you have issues even if you request it. Says she did but she didn't leave a message. Oh and anyone trying to call you can not leave a message on your phone so don't expect to see red light lit. Staff told me that doesn't work.

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
Please accept our sincerest apologies for your recent visit at our hotel. We strive as a team to make each and every guest satisfied with their stay, and regret that we could not do this for you. Rest assured that your comments are taken very seriously, and we will work diligently to correct the items mentioned. For your inconvenience, we have also given one night free of charge during your stay. Thank you for being a valued guest. Warm Regards-Bina Patel-Best Western Plus Hotel & Suites Airport South

"Good Service"

4
25/11/2015

Arrived at Atlanta in the evening and it was great to be picked up by the shuttle for this hotel. Breakfast was also included which was fine. We arrived at the International Terminal. We got ground transport bus over to Domestic terminal then found hotel shuttle buses. Really easy to find. The hotel shuttle took us back to airport the next morning to pick up rental car. Great service. Surprised at bad reviews because we found the hotel to be clean and very comfortable.

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
We appreciate you taking the time to give us feedback. I am delighted to hear that your stay with us was pleasant. We strive to make short airport stays easy and comfortable for our guests, and so glad that you found it enjoyable! Please come back and visit us again when in Atlanta. Please contact me directly if I may be of any further assistance at [email protected] Warm Regards-Bina Patel-Best Western Plus Hotel & Suites Airport South

"Comimg home to the Atlanta airport Best western"

5
24/11/2015

Great at usual, very comfortable with the new decor. The staff is very friendly except the early morning driver to the airport that was kind of grumpy when I asked him to take me to he north side. He said,"this is he only stop", he did not know that we are assidous travelers and know our way around. I insisted and he drove us to the other side not before slamming the car door.The old man that drives in the evening is delightful.

BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
Thank you so much for being one of our favorite guests! It is always a delight to have you stay with us. We are very pleased that you liked the new room decor. We also want to offer our apologies for the morning shuttle incident. He offers his apologies as well. Please contact me directly if I may be of any further assistance at [email protected] Warm Regards-Bina Patel-Best Western Plus Hotel & Suites Airport South

"Never again!"

1
19/11/2015

I am beyond disappointed in my Best Western stay on 11/11/15 and general manager Kamlesh Patel's customer service. We stayed at this location because of proximity to airport. All we needed was a bed and hot showers but there was no hot water in the shower no matter how long it ran. Called the front desk that night and was not offered another room. Told front desk again at check out the next morning and was told to call the hotel manager with the complaint. GM Kamlesh Patel would not personally call me back, instead using another employee named Angela. She was very courteous and compassionate but said she was only authorized to refund $20 out of the $100 to make up for the lack of hot water. I asked Angela to tell Patel that was unacceptable and she said that was all she was authorized to refund me because we stayed at the hotel instead of leaving that night (which made no sense to me because I already paid for the room in full). She did clarify that I was not offered another room because the hotel was fully booked. After several phone calls back and forth to give Angela time to talk with the general manager, she said Patel authorized her to refund $50 out of the $100 but if that was still not acceptable to me then I would get no money back. I asked her if Patel realized I would leave bad reviews and she implied he didn't care. I'm baffled by the way general manager Kamlesh Patel treats customers.

"Pass on this one - Run down and not kept up"

2
15/11/2015

I found this hotel left a lot to be desired:, run down, poor upkeep, not so nice desk clerk. I would prob. not ever stay in this hotel again due to being run down and not well equipped. Better choices out there for the $$

"Close to Airport"

5
13/11/2015

The Co. I work for is based in Atlanta, Ga. We build restaurants around the US. So I stay at Best Westerns a lot. When I have to fly out of the area, I stay at this one because it is so close to the airport with great service, great breakfast, large rooms, nearly 24 hr. shuttle to and from the airport, plenty of close places to eat and even a hotel eatery. I had a flight that was earlier than there shuttle started and they provided me a taxi, free of charge. AND Downtown Atlanta is only an easy 15 minute drive. "GO Bengals" I will be back.

"Outstanding Service"

5
07/11/2015

I arrived here on 10/22/2015, passing through on my way to Talladega. The manager, Kamlesh, and Pat were checking people in quite expediently. Very friendly and efficient. I even requested a late checkout because I'm was having to wait for my race buddy (grandson) to pick me up. They were happy to accommodate my request, and I've had to sit in their lobby all day the next day. They've been nothing but nice, and helpful. Ganett (hope I spelled it right) kept me company all day when she wasn't busy w/her duties. Did I mention the king room was very nicely decorated, and clean? Great accommodations at a reasonable price. I would definitely stay here again next time I'm in Atlanta! Thank you for your hospitality! The one thing I would comment on negatively was their shuttle service. Very slow. Took them almost an hour to pick me up at the airport. Never appeared to be in a big hurry.

"looks"

4
02/11/2015

The rooms have great services, small fridge, nice tv quality, great bathroom, pleasurable pressure water. love the gym but there is no restaurant, neither room service. Additionally I arrived late in the evening and the lady at front desk was a bit tired and still she was the sweetest thing. She made sure to understand what I was telling and never made a fuss about it. The manager was right beside her and didn't have to say a word.

"The SWEETEST People!!"

5
28/10/2015

Our room was great! And the best price we've paid yet in our married life. Ms. Pat, who works the front desk hooked us up with late checkout at noon when we checked in and when she checked us out she personally bought us breakfast!!! The shuttle driver, Tony, was just what we needed after a trying day at the airport. He was very friendly and even helped us get the best deal on dinner. We would definitely recommend staying here! They take care of you like family! =)

"Not my washcloth..."

1
21/10/2015

Pretty gross to find a used washcloth from a previous stay hanging in the shower during my stay. Hotel staff just took my room number, and that was all. There was no attempt to make the situation right.

"Average airport hotel"

3
20/10/2015

Good size room (2 queens) but stale air and partly shabby looking. Breakfast ok. Good enough for one overnight stay passing through. Shuttlebus service to domestic airport only. From there skytrain to rental car centre.

"What a difference a year makes!"

3
12/10/2015

Last year this time; the hotel was renovated either your business volume has had a huge surge in hotel gest for it to look so worn out. the shower curtains were shredded looking and the towels had a dull grey appearance. I stay here for the excellent location and the great complimentary breakfast bar which i still rate exceptional

"Clean and Comfortable"

3
30/09/2015

Very nice and clean hotel. The rooms were suite style with new TVs and appliances. The breakfast was well stocked with all the expected items. The front desk was very helpful and courteous. I would stay here again.

"HUGE ROOM"

5
30/09/2015

The executive suite was huge. Our party included 4 adults and a baby and we had plenty of room. There was a living room that was a good size and a kitchen area that was huge that had a kitchen table in it. My daughter kept saying they should put the desk in the space, I think if you should check out this room if you don't like to be too confined. I will stay here again.

"Good Airport Hotel"

4
27/09/2015

The shuttle service and the friendly driver helped to make this a really good airport hotel stay. I had to overnight before catching an early morning flight, and not only did I find the shuttle very timely and comfortable, but the sleep quality at the hotel was quite nice. The breakfast was satisfactory as well. No complaints. Will stay there again if I have to overnight in Atlanta.

"In Town for Atlanta Braves game"

5
25/09/2015

Wonderful place to stay! Staff was very nice! Rooms were very clean and comfortable. Breakfast was hot and good choices. Room was clean and quiet. Airport shuttle, we missed the first one and driver came right back and got us to our plane on time. Front desk clerk very nice! Pleasantly surprised! Great location if flying in and out. Not many places to eat close by, only McDonald's, but they offer free shuttle to restaurant and will bring you back. Great stay!

"dissatisfied"

5
21/09/2015

Their ad on trip adviser says free parking. It only applied to the one night we stayed. We had to pay for the other 5 nights we had to pay $5 a day. Across the street parking is free. We had to wait for a ride to the airport and barely made it to our gate in time.