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Best Western Hotel Cocoa Inn, Cocoa

4.0/5  - basé sur 427 notations.
4225 King Street, 32926-4160, Cocoa, United States - See map

Your Best Western Cocoa Inn is conveniently close to restaurants and shopping. The Big Sports Complex and Cocoa Expo Sports Complex are also in the neighborhood and we’re happy to host visiting teams and fans. At our Cocoa hotel, we'll accommodate groups and provide you with the best service in town. The Atlantis Exhibit draws many people to our Cocoa hotel and of course, the nearby beaches are sheer paradise. Cocoa, FL hotels are surrounded by white sandy beaches, crystal waters and some of the best coastal dining in the state. Whether you want to spend the days lounging in Cocoa or take a day trip to Disney® or local parks, it’s all possible. We're close to Disney®, just one hour away. Cocoa, FL is close to Orlando and is the perfect place to soak up the rays. Washington National Baseball spring training also takes place nearby and our Cocoa hotel staff is happy to work with those visiting athletes during the season. Our property is close to Port Canaveral, just 12 miles away and many cruise guests prefer our hotel for the service and hospitality, as well as our popular Park and Cruise option. Enjoy free parking for those going on a cruise and transportation is available to and from the port for a nominal fee. If you’re in the area on a cruise, you deserve a spacious and cool room when you’re on dry land. Count on us to provide you with quality rooms that feel just like home. We also cater to business travelers and vacationers. No matter what brings you to the area, our Cocoa hotel is sure to deliver everything you need for a great trip. Luxurious bedding, quiet rooms, and a superior location make us stand out. How can we make your stay even better?

Best Western

Hotel Cocoa Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 421 guest reviews
NOTE ISSUED
Excellent
138
Very Good
147
Average
78
Poor
22
Terrible
36
REFER TO NOTICE
Business Business
54
Couples Couples
139
Family Family
147
Friends getaway Friends getaway
31
Solo travel Solo travel
40
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Decent but could do better"

3
06/09/2018

The room was clean. The property is beautiful. The breakfast is convenient. Ample parking is available. The hotel is only a few miles from shopping and restaurants by car. The shower curtain holder was ripped at the top. I had to leave the maid a note to refill a soap dispenser. The WiFi is spotty... the computer terminals in the lobby could not connect to the internet. Hours of closing the pool were not enforced. Do not take a room by the pool, especially on weekends if you go to bed early.

bestwesterncocoainn, Hotel Manager at Best Western Cocoa Inn, responded to this review
Hello Guest, Greetings from the Best Western Cocoa Inn. Thanks for the mixed feedback with the positives as well as otherwise. We are continuously improving and will definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

"Great hotel"

4
29/08/2018

Perfect located for travelling next to I-95 and not too far out from Cocoa Beach. The room was very clean with a lot of space. The whole property, pool included,looked very nice,clean and neat. Staff at front desk was helpful and kind. Breakfast was very good and substantial compared to the complimentary breakfast from other hotels here in the US. Highly recommended place.

bestwesterncocoainn, Hotel Manager at Best Western Cocoa Inn, responded to this review
Dear Valued Guest, Thanks for the stay and the positive review. Glad to note that you liked the location, customer service and breakfast. It is our privilege to have clients like you. For us customer satisfaction is the best reward for whatever we offer. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Excellent roadside stop"

5
13/08/2018

We used this as a base to watch a rocket launch and visit Kennedy Space Center and we had expected a very average roadside stop. We were very pleased with the service that we received from all hotel staff - from extra bedding, to local food recommendations and more. The hotel is set back from the highway and is quiet, even though the rooms are set around the swimming pool and open directly on to its surroundings. The breakfast, while simple, was perfectly adequate for this level of hotel.

bestwesterncocoainn, Hotel Manager at Best Western Cocoa Inn, responded to this review
Dear Esteemed Guest, Thanks for your stay at the BW Cocoa Inn and appreciating our service. It is indeed a privilege to serve guests like you. We are glad that you liked the cleanliness and hospitality. Your good words shall encourage us to serve our guests still better. We are privileged to have guests like you. Thanks again for your kind feedback. Sincerely, Hotel Manager

"Space Center Trip"

5
11/08/2018

This was a nice, pet friendly place to stay. The staff was nice. The room was clean and the beds were comfortable. The hotel is located by the interstate and convenient for traveling to the beach and to visit the Space Center.

bestwesterncocoainn, Hotel Manager at Best Western Cocoa Inn, responded to this review
Dear Guest, Thanks for the feedback. We are delighted that you like our hotel convenient location clean room, comfortable beds and friendly staff service. Guests who select our hotel for their stay report high level of satisfaction. We ensure that we give maximum value at the lowest possible cost and we want to be recognized as the most affordable hotel in Cocoa, FL. Thanks for your willingness to share your feedback and help us grow. Sincerely, Hotel Manager

"Less than average for a one night stay"

2
09/08/2018

We stayed there for one night after visiting Cape Canaveral. The check in was nice, personnel was great and helpful. The room on the other side was not. I booked this hotel because I thought the rooms looked like the management photos. Apparently, this is not the case (see attached photo, if accepted by TripAdvisor). The fan in the shower was extremely loud, water pressure very low. The soap in the bathroom was removed from the wall (apparently ripped off the wall) and just stood on the shelf. The TV Box setup was okay, but HD was not too sharp and the system is a little slow compared to other hotels. WiFi was a little slow as well. Breakfast was ok, but not as extraordinarily as the staff advertised it like. It was just one night, the price was relatively cheap so I'm not too mad. But, it's less than average compared to other hotels, even from the same chain.

bestwesterncocoainn, Webmaster at Best Western Cocoa Inn, responded to this review
Dear Valued Guest, Thank you for your recent comments on Tripadvisor. We are very sorry to hear you encountered multiple issues during your stay. I have shared your feedback with our department heads and management so they are aware of the concerns you mentioned and take necessary action to solve all the issue. We appreciate your feedback and know we are using it to improve our processes. We hope you will consider staying with us again. Sincerely Hotel Manager

"Horrible visit"

1
09/08/2018

Do not use the laundry room when you go here. Did one load of laundry and some of our clothes came out with blue spots on it. When we went to the front desk to complain, they ran a load and said that there was nothing wrong and implied that I perhaps did not do my laundry right. Are you kidding me? Very insulting since I've been doing my family's laundry for years without any issues. Also, the pool was disgusting. Algae all on the bottom. Very disappointed in our visit. We did not receive a refund of any sort even though $180 worth of clothing was ruined. Called corporate twice and they said they would call me back. Still waiting for that call 3 weeks later. Do not stay at Best Western! Bad customer service!

"Pre-cruise"

5
23/07/2018

We stayed here before our Disney Cruise. We were able to see NASA and Cocoa beach before as well. The hotel was centrally located between all three of these places. The people at check in were very friendly, the room was very clean, and the overall tone of the hotel was pleasant. The hotel is next to a truck stop but within the hotel it is really nice. There was a good breakfast provided as well. We will definitely stay here again before our next cruise. Great quality for the price!!

"Wonderful experience."

5
22/07/2018

We had a smoking room facing the pool. It smelled so clean and fresh, as if no one had ever smoked in it. The people at the desk were very nice and helpful. The free breakfast buffet was like none I've seen before. Something for everyone! I especially like the machine that made fresh pancakes in one minute with the press of a button. Our room was very clean and comfortable. We did not hear any noise from the road or from the truck-stop gas station next door. It was an easy drive to Cocoa Beach where there were many good restaurants to choose from.

"Disappointing"

3
09/07/2018

Probably the best thing about this hotel was the breakfast and the staff. They had an awesome breakfast, with lots of hot and cold food items. The staff was very helpful and accommodating. However....the location is terrible - right next to a truck stop. We had TV problems in the first room and moved to a second room, but both A/C units were extremely noisy when they ran. Room was very clean. Our major issue was that they use only wall-mounted, squeeze bottles for dispensing soap at sink, and soap/shampoo in the showers. I have arthritis in my hands and wrists and I was unable to squeeze these bottles. My husband went down to the desk and asked for some bar soap instead, explaining my medical condition. The desk clerk tried to find some bar soap, but couldn't, so he contacted housekeeping to see if they could help. Housekeeping came to our room a short while later and told us that the hotel uses only the wall-mounted dispensers and that no bar soap was available. After our return home, I filled out the hotel's survey, explaining the concern and was emailed back by the hotel administrator that bar soap is available for "those with a need." Clearly there was a need, but clearly they couldn't find any bar soap when we needed it. Definitely over-priced!

"Blood and a roach complimentary for Space Launch."

1
04/07/2018

I stayed here as a last minute decision for the Falcon 9 launch. The hotel is located next to a truck stop and I-95, which is nice travelling. I checked in and went to the launch (didn't even enter the room). When I came back to sleep, I found a roach in my shoe the next day and blood in the bathroom. Sneeze marks on the mirror (not mine). I've NEVER seen such filth. Stayed at plenty best westerns and none like this. DISGUSTING. Next time, staying elsewhere or sleeping in my car on the beach. Anything is better.

"Bad A/C units in the rooms"

2
04/07/2018

The front desk was very nice & friendly and the rooms are reasonably clean. The beds are comfortable too, so we got a good night's sleep. The a/c units in the rooms are horrible, as is the electrical outlet situation and the water pressure. The a/c in our first room didn't allow us to adjust the thermostat on it, and it was too warm, so we changed rooms. The a/c unit in the second room had been rewired, making it very difficult to control the temp. We finally figured it out though. There are not enough outlets in the rooms and there are extension cords running along the walls to power the old lamps that provide lighting in the rooms. There was nowhere to plug in anything, like a cell phone etc., and the electrical outlet on the lamp didn't work, of course. The TV remote didn't work, and the tv wouldn't work manually, so we gave up. It's not the guests job to provide maintenance lists for the hotel, and they apparently don't maintain it themselves. Not sure if it's because of flow regulators in the shower heads, but the water pressure was extremely low. This hotel needs a complete remodel to bring it into the 2000's. I haven't stayed at a BW in years, and will never do so again.

"All You Should Expect...AND Free Complimentary Cookies!"

5
01/07/2018

OK, I never did get one of those free cookies, but I did enjoy a simple hot breakfast. The hostess in the dining room was very pleasant and hard-working. Everything there, and throughout the property, was clean, VERY clean. The room was clean, the bed was very comfortable, the AC worked well, the TV had many channel options, and the freezer even FROZE! Why so excited? I depend on ice during the day, and MOST hotels have units that barely make the water cold, and seldom freeze it. I've even had to defrost a couple hotel "freezers" just to be able to use them. Here, it was ready to go and it worked! Thank you! It took a few seconds to sort out why there appeared to be no soap or shampoo. They are using a new system of containerized soap and shampoo. I've never seen it before, and I'm not sure how I like it, but it "gets the job done". The only issue was that I saw no signage to explain the system. Also, there was no hand lotion, which I needed. (I suspect it would have been provided if I had asked, but it wasn't urgent.) The hotel was reasonably quiet, and I felt safe. The value for what they provide and where they are located was very reasonable (they price-matched a rate). Thank you again. We would consider staying here in the future. It's good to see the name "Best" actually living up to that standard again.

"My first time"

4
10/06/2018

This was the first Best Western I've stayed at. I've stayed at many other chain hotels and local ones as well but Best Western is now my favorite. I travel a lot for work and everywhere I go I look for a BW to stay at first because they have consistent quality and in my opinion the best rewards program. This one in particular has probably the best breakfast selection I've had so far, the staff is pretty nice, the rooms are clean, the pool area is nice and has a few grills you can use and the fitness center is decent. Would definitely stay here again.

Best Western C, Public Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Tommyjspence, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay We do hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Great Location"

5
27/05/2018

Having stayed there for four night, my wife and I really appreciated the location - easy to find,. easy to access and close to areas of interest. In particular, a few minutes drive from the delightful Cocoa Village: a must see little village that reminded of Key West. The accommodations were very comfortable, spacious room and very pleasant staff members.

"Family Reunion"

5
14/05/2018

This was a very nice stay. Staff was great and very professional and helpful. The rooms were very clean. The food was very good at breakfast. The property was quiet, clean and very comfortable. I look forward to returning to this location soon.

"Excellent hotel - very clean"

4
13/05/2018

The Best Western Cocoa Inn was excellent! Rooms were exactly as pictured. Very very clean. Even though the hotel is an older style, it has been very well kept up and remodeled. Free hot breakfast with everything you would want. Exceptionally friendly staff! 15 min to cruiseport- and shuttle available to take you, while you leave your car at hotel for free parking. Very secure. Could not recommend this hotel more. Will definitely stay here again for future cruise overnights.

"Great Price!"

5
12/05/2018

Although the hotel was off the road a little behind Pilots, it was very clean. The beds were comfortable and the full breakfast was awesome. We will stay there on our next cruise because there is a shuttle that will take you to the ship and bring you back to hotel to get your vehicle for a very reasonable price.

"Don't judge it from the road"

4
05/05/2018

We booked this by mistake, It's not the Best Western at Cocoa Beach. When we pulled up we thought "Oh no, what have we done". But honestly, once you get inside, it was okay. Rooms were clean, grounds were nice and the free breakfast was extremely well done. It was further away from the cruise port than we planned, but since we rented a car, it really didn't matter that much. The service from all the representatives was excellent. I wouldn't hesitate to return.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you for the Review Kirk. But first let me say we are NOT in Cocoa Beach. We are in Cocoa. It is a common mistake. As far as the distance to the port, if you measure it on the map it is only 13 miles, as long as you go the most direct route. Again...Thanks for the review. Daniel D. BWCocoaInn Team

"Not worth $50/night"

1
02/04/2018

Dirty, out of date, non working light bulbs, bathroom vent fan that sounds like an airplane taking off. hard as a rock bed. Absolutely the worst hotel I have stayed in, in the last 5 years. I wouldn't be willing to spend $50/night.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I wasn't able to locate a James with the last name starting of H. that has stayed here in the last 2 years. Unfortunately, I do believe you have clicked the wrong property to review. BWCocoaInn Team

"Sufficient"

3
01/04/2018

This was a pre cruise stay over. The hotel met our needs for a one night stay. It's in need of some upgrades though, especially the mattress, that was extremely hard and woke up sore. There's ample parking but not much around here. We had a poolside room on the first floor. Front desk was staffed by only one gentleman and he had to constantly answer the phone as well as check in guest. Complimentary breakfast was convenient but no where near enough seating. Just adverage overall.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, razayes, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Not too bad"

3
23/03/2018

I booked through trip advisor for our trip. We only stayed one night, and it was an ok stay. We got in late and got put in a smoking room when I had booked a non smoking room, we were told that the third party had put us in a smoking room. It got fixed only because I called the company trip advisor uses. I understand that they want you to book through best western, but I didn't like how I was being blamed for going through a third party. The breakfast was good. I have never had an issue with booking through a third party company before this stay. I booked this hotel because the reviews were pretty good.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Fairylove, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. You were not BLAMED for useing a 3rd party, we BLAMED the 3rd party for screwing up your reservation. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Great breakfast"

5
22/03/2018

I had stayed at this cocoa best Best Western property and really enjoyed it. I had a really great check in and a really clean room. The breakfast was unbelievable. They had someone on top of the breakfast area and DD a fantastic job.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Scott, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Rooms are very dirty"

2
18/03/2018

I stayed for a weekend.. room was extremely dirty. Carpet had stains. It was disgusting staying at this hotel... It felt like staying at a Motel 6. For the price of $175.00 the night, I felt they stole my money... see pictures of the carpet... Do not recommend you to stay at this hotel... never going again

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Phew !! Since I cannot find a (blank) that has EVER stayed at the property well at least not in the last 2 years, I am gonna have to say that you are reviewing the wrong property. Maybe you meant one of the other properties in the area and missed clicked the map. Yes, I have clicked on your pictures and although It will not show them to me in a full size (could be uploader error) I did see enough to know that we do not have carpet that color. Daniel D. BWCocoaInn Team

"Our Stay at the Inn"

5
11/03/2018

We had a good stay during our vacation. The location was favorable to friends we wished to visit & close to Kennedy Space Center which we also visited. Person at check in was very helpful. We would consider staying at this Inn if we decide to go back & visit again.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Askgloria, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Best Western Cocoa Inn - Clean, Beautiful Grounds, Friendly!"

5
08/03/2018

We stayed overnight (one night) and the price was so reasonable that we were concerned that this would not be a nice hotel. We were so pleasantly surprised at the size and cleanliness of the room, nice carpet, and absolutely GORGEOUSLY MANICURED and cared-for grounds. We learned that the long-time landscaper and his wife recently retired after caring for this hotel for decades, and they left a legacy of beauty that the hotel is keeping alive. Kudos to them all! Thank you for a lovely stay.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Diane/Alex, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Overnight stay"

4
04/03/2018

We stayed overnight and left the next morning for a cruise. The room was very clean and the staff was friendly. It was a comfortable night stay. We will definitely stay here again for our next cruise.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Reasonably Priced & Better Than Most"

4
02/03/2018

My wife and I stopped here on our way from Pennsylvania to Cape Coral on 31 December with the intention of stopping early enough to spend New Year's Eve in a nearby restaurant before going to bed. While we did stop early in the afternoon, it was not early enough to find any nearby restaurants which were open for an evening meal, so we bought some fast food and went back to our room to eat. Our room was quite spacious with two queen beds, desk, and a table. It was clean and the beds were comfortable. The staff were very nice and accomodating on our holiday evening. Their continental breakfast had a very good selection of foods which all seemed to be very good for continental breakfast fare. Best wishes, Dave Wile

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Clean Rooms"

3
17/02/2018

We stayed here when catching a cruise out of Port Canaveral. The rooms were very clean, bathrooms recently remodeled. Beds a little firm but comfy with nice bedding. Would stay here again. Breakfast was the usual fare and the staff very friendly. Also nice TV with HD channels.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Enjoyable stay"

5
15/02/2018

We stayed here prior to a cruise from Port Canaveral. During check in, the clerk let us know that we could leave our car at the motel and be transported to the port for $14.00, round trip, per person, and that even at that late date, we could still book it. The motel was clean, neat and well laid out. The bed was very comfortable. Breakfast was in the building with the office, was well stocked and there was plenty of seating available. We already have reservations for next year!

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. Just FYI, for anyone that may read this. it is $14 for the first two people ONE-WAY and $28 for the first two people Round trip. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Another excellent stay!!"

5
08/02/2018

Stayed there for one night...another excellent trip. I do prefer when housekeeping sprays the room with freshener before check in. There appeared to be new matresses and were a little squeaky when laying on it.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Lisakt5460tl, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Okay"

3
05/02/2018

Check in was smooth, one reviewer was correct, need better signage. Breakfast was good, plenty of hot coffee and kuerig in the room which is my choice. Room was adequate but it was cool out and would have killed for an extra blanket. The only down side to this room was its location to a neighborhood that had a loud party both nights, otherwise not bad. There is not much choice in food in the area so you would have to drive if you want to get away from IHOP and the like

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Nice friendly staff. O"

5
02/02/2018

When we checked in we went to the room and found a heavy smell of cleaning products and I am allergic to heavy duty chemicals so we went back to the desk. Our room was changed without a problem and the clerk allowed us to go check it out prior to moving our things in. She was so helpful. We had a nice quiet room with comfy beds and pillows, overlooking the pool. Breakfast was great, coffee good and staff very efficient. We used the gym and the laundry rooms and both were good.

Best Western C, Public Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you for taking the time to review properties. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I gotta say, you are the first to ever say the room was TOO clean. I'll let Rinal know you were pleased with her. BWCocoaInn Team

"Keep looking"

3
30/01/2018

Reserved months in advance 3 rooms, got there and they finally gave us three but not together. Place is run down but rooms were clean. We had to walk a long way from parking to our rooms with luggage. Not handy. No elevator either. Pool was filthy. Rooms were clean. Breakfast area was clean but not alot of choices and not a full breakfast more continental. Truck stop beside hotel was noisy.

Best Western C, Public Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. Asked for referral to family type restaurants told us to drive down the street. Well yes, as down the street are were the restaurants are. You were told about the IHOP across the street but you shook your head at that. Then you were told about the Subway in the "noisy" truck stop next door and you shunned that as well. So you found many resturants in Cocoa. Well that is nice but isn't that DOWN THE ROAD? The next option then was to tell you about "restaurant" row 6 miles to the East. Unfortunately, since you chose to check in at after 5pm on a sold out night, all of the rooms facing the parking lot were already taken. You also declined for the upstairs rooms which would have been next to one another. I keep suggesting to the GM that we put in those Airport people movers, but I am not thinking it's gonna happen by the look I get from his face. There are pictures of the property on the website for you to look at before making the reservation, it seems you didn't look at them, unfortunately. I can say though since your stay we have painted the exterior to "spruce" it up a bit. BWCocoaInn Team

"very tired hotel"

2
26/01/2018

first impression is that the hotel did not have any signage. Small sign at the road but no sign on the building. we drove around as we were not sure we were in the right place. Check in was not impressive...asked for restaurant recommendationsndations and expected a list of local spots but nothing. Room had a bad odor..stale and old. It was clean but very old. Breakfast was mediocre. Room was noisy. No extra blanket and the one on the bed was paper thin. No soaps or shampoos...just a machine that had shampoo/body wash. No soap at the sink. Very thin towels. Not a great stay. Would not stay at a Best Western again. Found out many of them are independently owned .. no Cirporate standards

Best Western C, Public Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. Asked for a referral to family type restaurants told us to drive down the street. Well yes, as down the street are where the restaurants are. You were told about the IHOP across the street but you shook your head at that. Then you were told about the Subway in the "noisy" truck stop next door and you shunned that as well. So you found many restaurants in Cocoa. Well, that is nice but isn't that DOWN THE ROAD? The next option then was to tell you about "restaurant" row 6 miles to the East. Unfortunately, since you chose to check in at after 5 pm on a sold out night, all of the rooms facing the parking lot were already taken. You also declined for the upstairs rooms which would have been next to one another. I keep suggesting to the GM that we put in those Airport people movers, but I am not thinking it's gonna happen by the look I get from his face. We are not sure what "machine" you are refering to about the shampoo and conditioner dispenser. You litterally just have to squeeze the bottle like you would at your house, only difference is it's in a holder for you already. There are pictures of the property on the website for you to look at before making the reservation, it seems you didn't look at them, unfortunately. I can say though since your stay we have painted the exterior to "spruce" it up a bit. BWCocoaInn Team

"short stay"

5
24/01/2018

very nice facility! located off 95 but still very quiet. room faced courtyard, which was pretty & also buffered noise. free breakfast which was so very wonderful! many choices, great fresh brewed coffee and pastries also. would stay again !

"Wonderful Stay!"

5
23/01/2018

Best Western Cocoa Inn was a pleasant experience, check in was quick and easy, the room was very clean, beds were very comfortable, would recommend this hotel to anyone needing a quick stay and comfortable nights sleep.

"Good Stay"

4
20/01/2018

Good Best Western hotel. Pros: Friendly staff Large room Clean room/property Strong internet TV options (5 HBO options and a variety of sport options) Breakfast was good and fresh Refrigerator/microwave in room Cons: Bed was on the hard side (However, slept good) Next to truck stop (depending on room might hear them) Not a lot of options to walk to (not necessarily required, just noted) I would stay here again.

"Cruise Hotel"

5
13/01/2018

Good hotel to stay for going on a cruise. They have a decently priced Snooze and Cruise package. Free hot breakfast is available. Free shuttle is available to and from the cruise port. Your car is in a safe location during your cruise.

"not good"

3
11/01/2018

rooms are no clean or in good shape, I could see the marks of past linking on the ceiling, smell like mold and the carpet at least 10 year without a deep cleaning. the check-in was nice and the the breakfast ok.

"Gross! Scary!"

1
11/01/2018

There is absolutely no amount of money that would make me stay there! I actually moved hotels. I lost over $290 by booking that hotel room on Expedia..... I will never book with them again, as the Best Western at Cocoa Beach where we were supposed to be told us that we were not the first people that got put at Cocoa Inn, instead of their property..... there is nothing at this location except a truck stop and a Dunkin Donuts across the street. Very sketchy area... right on 95 - we had no vehicle, Ubered from airport so had to walk, did not feel safe at all. We went into room for a few minutes before we decided to move and the perfume smell of cleaner, air freshener was so overpowering, I couldn't imagine what it was covering up. we had to keep door open to breathe. To top off, either a real drunk guy or strung out on drugs walked by our door and was standing around by the pool area..... we just were not comfortable at all. Would never recommend to a women by herself!

scoundrel555, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Dear Margaret Baxter, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Reservation was made on 12/3, that's over 10 days to investigate the area or at least read the whole website which explains the surrounding area. We are sorry that you missed the IHOP next to the Dunkin Doughnuts, the Subway which is inside the Pilot gas station and there is the Waffle House next to that. A mile down the road there is also a Wendy's, Mc Donalds and Burger King, along with Grandpa's Steakhouse, Kay's BBQ and a few other mom and pop restaurants. If you were feeling adventurous you could have driven the short 5 miles to what I call restaurant row which has more of the name brand chain restaurants. Red Lobster, Olive Garden, Tijuana Flats etc etc. What is it about the area that makes one think. "Not safe for a woman alone for sure!!!!"? We are curious though, if you were alone what is with the usage of "WE"? They would not give us even a partial refund. You used an on-line travel agency. To get any sort of refund for using a room and then deciding not to stay you would have to actually take it up with them. The fine print strikes again. AND YOUR response was.. We, my husband and I, were there. We did book through an online agency and booked what we thought through the agency- Expedia- that we were booking the Cocoa Beach Best Western property. I even called in to make sure we were at the right place and it was non smoking and it was still done incorrectly..... your listing should not come up under Cocoa Beach. Do not worry, I am filing a complaint with Expedia as well.... I know I will not get my money back, but something needs to be done to separate these hotels online.... The hotel desk at Cocoa Beach Best Western told us that we definitely were not the only ones that this has happened to. Your list of available eats is not a dinner selection that is on our list when walking to locations for meals... we did not have a car as we thought we were at other hotel and Ubered from airport, and were planning on shuttle from airport to cruise boat- as I did research the hotel I thought we had reserved. We were there just shortly after our cancellation time and if your hotel staff had wanted to make it right they could have. The booking mistake was obviously mine via Expedia at wrong hotel. Anyone else see what is goin on here? Those non-cancel-able reservations really aren't worth it sometimes. And Please ... investigate the area around before you go anywhere. With as much information Google makes available, it really isn't all that difficult anymore. The property does come up under Cocoa Beach but only after turning the page about 4 times. Please make sure you are absolutely making the right reservation before clicking that final OK in these Online Websites. The fine is very fine but it is there.

"Great place to stay in Florida"

5
07/01/2018

Out of congested areas of Orlando, Ft. Lauderdale and Miami, yet easy driving distance to Port Everglades. Changed reservations to stay after our cruise also. It was a great experience. People were friendly - clean room - good breakfast. Everything we needed. .

"Worst experience hotel stay"

1
05/12/2017

NOT DOG FRIENDLY! This place and all its employees advertised they are pet friendly but when my dog arrived two days after my check in, the manager told me the dog was not allowed in the room by herself even if she was in a crate. He told me to take her to work with me everyday. So when I asked him for a pet policy, he told me that he was not going to show it to me and immediately got loud with me and kept interrupting when I was trying to talk to him. The more I tried to reason with him, it seemed like he was coming up with more restrictions such as she was over the weight limit (which she is not per the online pet policy) and when he saw her, he immediately said she was going to destroy his property. I called corporate and they said they were not pet friendly and it was up to the managers discretion. Customer service was able to cancel the remainder of my stay but were basically useless when It came to removing the pet charges. Just...don't do it.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Alejandra Sandoval, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. Now on to your "complaint". Per your OWN words "I called corporate and they said they were not pet friendly and it was up to the managers discretion." So what did the Manager do? He exercised his right to to question the size of the dog. Although it is not published on our offical website he does allow pets to come visit their owners while they are here, only in certain rooms though. Did the front desk know that you were gonna be having a pet arrive? Did the manager not tell you that you will have to switch rooms if your dog is going to stay? What actually happened during the converstation after this was brought up? That is the bad thing about these reviews.. Your "review" isn't about the property at all. You are using it to tell your one sided story to whoever happens to read it. Oh and by the way, while you are copy and pasteing your day away you might as well goto Orbitz.com, priceline.com, agoda.com, ctrip.com, booking.com, Expedia.com, hotels.com and whoever you might think of. The response will still be the same thing. A 60LB dog does not fit into the 40LB dog limit. BWCOCOAINN Team

"Great lobby and breakfast areas, Room outdated."

3
02/12/2017

This hotel is very convenient to I-95. The loby/dining building seem new. The staff are friendly and helpful. Parking is convenient and plentiful. The room itself seemed dark and outdated. The mattress was too soft; the springs squeaked. oddly, the bathroom had a pristine new look. Breakfast was good and the hotel price was good. Seemed okay for our one night stay.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Jim, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Great Accommodations in Cocoa"

5
01/12/2017

I am a Central Florida resident and travel to Cocoa every year to participate in an annual half marathon. There are lots of options of places to stay, but I always come back to the Best Western Cocoa Inn. They are very welcoming, the staff is amazing and as a married woman travelling alone, I always feel safe at this hotel.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Althofffam, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Wonderful stay at Best Western Cocoa Inn"

5
01/12/2017

We stayed at the Best Western Cocoa Inn for the Spacecoast Marathon. The location was very convenient for the race start and visiting the area. The staff were very friendly and helpful. Outstanding complimentary breakfast. Most impressive was that the hotel opened up the full breakfast super early to accommodate the runners on race morning.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Janice S. for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We'll see ya next year!! I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Stay & Cruise"

4
01/12/2017

Was a bit concerned because the hotel is 11 miles from the port, but was no problem for the shuttle ride to and from the port. Hotel was clean and had a variety of items on the breakfast bar. Will definitely use again.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Vickivit, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. Distance? There are hotels 60 miles away that will take you to the port, of course it is much more expensive then the 7$ we charge for a one way trip. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"pleasant stay relaxing"

5
27/11/2017

Very clean,efficient staff, convenient to anything I needed, comfortable bed, a/c works great, plenty of hot water, quiet and relaxing. Fast check in, hotel offered goodie bag compliments of participating in the Spacecoast marathon. loved it.

"Quite a distance from anywhere and surrounded by almost nothing"

3
26/11/2017

I think we booked the wrong Best Western - it was nowhere near the port and nowhere near pretty much anything.. .. .. we ended up having a Subway for dinner, as there was little more available in the local area. The Inn is OK - nothing special and the rooms, clean enough, with all the standard facilities of a Floridian Hotel Room. The Reception Staff were pretty useless. It took us over 40 minutes to check in as there were three other people in the queue. Now having worked as a receptionist in the past, I can't believe it takes over ten minutes to check in a customer, but the evening desk clerk made it into an art - all very frustrating. The following morning the lady on reception wasn't any more helpful but did allow us to check out an hour late - which was appreciated. I am not sure I would stay here again, but this more to do with the location than the facilities.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, David M, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. There is a reason why the information told to the guests checking in is told. It is to avoid confusion after they get to the room. Out of 20 people that do not pay attention at check in 15 of them ring the front desk and say "My TV won't change channels" or "What is the wi-fi password." So we try to prevent this by telling all that information up front. You are correct there are not a lot of restaurants in walking distance besides the IHOP and Subway across the street. There is, however "Restaurant Row" on Merritt Island with Red Lobster, Olive Garden, Tijuana Flats, LongHorn Steakhouse, TGIF and the food court in the Merritt Island Mall. Which can all be taken to account with a Google search of the surrounding area before making the reservation. It is also stated in the description on the TripAdvisor website. Although not in walking distance per say they are just 7 miles away. True... The Magical Mouse is 45 miles away but 12 miles north of the hotel is the Kennedy Space Center. It is definitely a full day excursion and brings a great understanding of the vastness and daunting challenge of putting anything out into orbit around Earth, let alone sending stuff to the Moon and now to Mars. We surely do hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"More than I expected"

5
20/11/2017

I had a bad experience with best western in Puerto Rico so I was a little hesitant to book but I'm glad I did. Stayed there 2 night to catch myself a cruise. We arrived close to midnight and the front desk lady was nice and helpfull. The room was spacious and clean. The breakfast was very good. If I take another cruise in cape canaveral this would be my hotel again.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Great option"

4
17/11/2017

We only stayed one night prior to leaving for our cruise. The front desk lady was very helpful and I appreciate her helping me set up the cruise shuttle to and from the property. The room was nice and clean. The pool and lawn areas were also nice and very well taken care of. I would stay here again.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"A Gem"

5
12/11/2017

Clean rooms, pleasant staff, good breakfast and very economical. Internet was fast and easy to use. AAA rate was very reasonable. Would stay again if I am ever traveling in this area. A hidden gem in Central Florida.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Dina11779, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Good value"

4
10/11/2017

Good value for smoking facility, close to I95. Outside of the major chaos closer to the beach. Used the park and cruise feature, which was excellent. Transportation to and from Canaveral port worked perfectly.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Kerrie A., for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Park and Cruise was the reason for our stay"

4
08/11/2017

We had a cruise out of Port Canaveral and stayed here for the night before. The hotel was nice and pretty good breakfast. The staff arranged for a shuttle to the port ($28 round trip per couple). Left the car while gone and picked up on our return. There was hurricane damage in the area and my sensitive nose could detect some dampness in and around our room but not that bad. less than 2 weeks after the storm. I would expect that to be a temporary issue. Very close to I-95 and about a 15 minute ride to the Ocean. Lot's of things to do in this area and places to eat.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Halsie, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Good and clean place"

4
07/11/2017

The desk guy was really helpfull .the king bedroom was great and very ckean. There has a microwave and a fridge,wifi connection was working very well. The breakfast was very nice, eggs,sausage,lot of bread, bagel. The negative point was the coffee,really disgusting

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Yannick, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. Unfortunately, like the beds, the coffee is a hit or miss. Some people love the coffee and want to know where to buy it and others like yourself find it not so good. Aside from the coffee we are happy your stay was great and thank you for the review. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Sickening food and uncomfortable beds"

2
05/11/2017

This hotel has excellent staff and a great location. But, unfortunately lousy tasting breakfast buffet food and very uncomfortable beds. We were only here for one night and Just needed a place to stay, so served the main purpose.

"Rating Best Western"

5
04/11/2017

Very nice staff and room. Especially during the time after Irma hit. Soft beds and hot water. Great internet and cable. Would prefer they have an elevator though but it was still nice. The ac worked great.

"Park and cruise package"

5
03/11/2017

We did the park and cruise package.The hotel was clean,the staff was very friendly and breakfast was delicious! Shuttle service to and from the port was great! They arrived at the hotel around 10 am and we're right there to pick us up when we got off the boat. We were very satisfied with this package and will definitely be using it again in the future!

"Good buy for the money"

4
23/10/2017

Expect noise from outside. We had baseball teams staying here playing a weekend tournament. I love kids, but running and yelling outside our door, not so much. We figured the noise would go away once they were all in bed. The room was clean. Bed pillows were hard as a rock. Breakfast offering were good. Pool small, but acceptable. I would return. For the price, a good buy. You get what you pay for.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Mamat3456, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Good Place to stay for Cruise"

4
20/10/2017

A great place to stay for cruise boarding the next day. A shuttle took us to the port. Free parking while we were on the cruise which was a plus. The front desk associate was very informative and helpful. Great staff. The breakfast was ok most of the items were out.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, PamHumps, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"READ IF YOU ARE TAKING FAMILY!!!!!"

1
15/09/2017

Around 1pm I received an email saying that I would have to pay in cash only when I get to the hotel. As soon as I walked in, I wasn't even greeted instead I was told by the rude woman in the checking that I would have to pay the hotel fee of $99 plus an extra $30 for 2 additional breakfast for my kids because only 2 were included. I said not to worry 2 breakfast would be enough because my husband and I don't eat breakfast. She said I could give you the keys but in the morning my manager will charge you anyway. I said that I would speak to the manager in the morning, at that point she proceeded to ignore me and to call out to my husband, who was sitting down, as if I was incapable of comprehending. I said I'm speaking to you give me the keys, I will deal with the manager in the morning, she then said "I can press a bottom right now and cancel your reservation "; bear in mind that it was 10pm and I had been driving from Miami for a quick night rest with our children. At that point I asked why she was threatening me and she said "that's it I'm canceling your reservation and calling the police if you don't leave!" and kept saying have a nice day as we were leaving. In the parking lot obviously I took some time to use my phone to book another hotel, she sent a security guard to take pictures of my car, thus, harass me while I'm trying to find a place for my children to rest. I cannot believe the audacity this woman had to treat guests this way! Obviously I was going to be concerned about having to pay cash and then being asked to pay more than what the website asked for. Ive called this morning to speak to a manager but there has been a busy tone up to now.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Since Tripadvisor censors won't let me say what NEEDS to be said. I will just say this. Thank you for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. Its just to bad the people reading the reviews will ever only hear one side of the story. If you were honest with yourself you would remove it. BWCocoaInn Team

"Seriously Creepy and POOR Customer Service,"

1
19/08/2017

We stayed here at the Best Western Cocoa Inn for one night. Yes, the lobby is updated and looks inviting. But don't be fooled. We asked for a room on the pool side, but the clerk just laughed at us. We were sent to a room at the far back of the property. We were given a first floor room and had to park in a dimly lighted, spooky parking lot. We did NOT feel safe here.There was a huge puddle flooding a portion of the small parking lot that seemed to be creeping toward the door of our room. Basic: The room: GROSS. The carpet is filthy and stained.The desk chair is actually shredded "plether" with pieces falling everywhere. It is a "nonsmoking " room but still reeked of cigarettes. We asked to be moved to another room but the desk clerk rudely refused. Within five minutes of arriving, the toilet clogged. Again, we called the desk and asked for a room change. She refused but agreed to sent a maintenance person. He tried a quick fix, but clearly there were bigger problems because the toilet remained unusable for the rest of the night. This is a shabby, run down, poorly maintained "motel". BW should be ashamed to have their name on this property!!

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Since Tripadvisor censors won't let me say what NEEDS to be said. I will just say this. Thank you for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We do hope that you would give us another chance and would love to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"MY TERRIBLE STAY"

1
19/08/2017

My stay was horrible, I could not get the room I reserved, I could not get a shower seat since I am wheelchair bound, I could not get a fridge that worked, so I lost 3 pens of insulin due to spoilage. the lady would not help us. After 20 years of using this hotel, I could not believe I and my wife could ever be treated this way!!!

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Since Tripadvisor censors won't let me say what NEEDS to be said. I will only say this. Thank you for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We do hope that you would give us another chance and would love to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"This was my best experience ever in a budget hotel. The breakfast in particular was much more and better than I expect."

5
17/08/2017

hotel. The room was clean and comfortable and the breakfast was much better than I expected. The grounds and public areas were well maintained and well decorated. I especially appreciated the obvious commitment of management to ecological responsibility and the friendliness of the management.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Peggy S, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Great place for the price!"

4
04/08/2017

My family and I stayed here the night before our cruise. The rooms were clean and fresh. Pool and landscaping was very nice. The free breakfast had great choices. Will stay again and would recommend to anyone needing a nice place to stay!

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Zacharey R, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Pleasantly surprised"

5
04/08/2017

Traveling from Tampa Bay area with my adult son and wanting a place just to sleep for the night prior to boarding for cruise the next day. Found the cheapest place I could and didn't care much what it was. But I was very pleasantly surprised! The reception area was clean and pleasant, the girl behind the counter was friendly and efficient. Our room was clean and the beds were comfy. We had a giant TV, a mini fridge, microwave, a desk area, plus a table with 2 chairs. Plenty of parking spaces outside the rooms. I was impressed with the squeeze bottles mounted on the wall in the shower with shampoo & body wash, and then a similar squeeze bottle next to the sink with hand soap. Much more efficient and cost effective than those little plastic bottles! I would definitely seek out this place again for my next cruise from Port Canaveral.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Laura P, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Great hotel"

5
02/08/2017

Nice hotel..clean.. Provided a baby crib with extra blanket's.. Had nice thick towels..nice pool..nice size TV..my kids slept very peaceful..close to the beach.I really enjoyed the hotel with my kids.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, milansurin27, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Beach leg of soccer tour"

4
02/08/2017

We stayed in the Tower building at the Best Western Cocoa Beach at the end of July 2017. The rooms were clean and cool. We had two King size beds which could have accommodated a family of four. We had An excellent beach/sea view from our 6th floor balcony. The weather was mixed but the hotel is an excellent base to visit the Space Centre and other attractions. There are several bars and restaurants within a 5 minute walk. In particular, Paula in the pool bar was really helpful with tips and ideas. She also looked after us when a terrific short storm came in and we were "trapped" in the pool bar area for 30 minutes. That was fine, she makes great cocktails as well.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Mystic_Imp, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. Unfortunately, you have picked the wrong property to review. Beachside is in COCOA BEACH where as we are in the city of COCOA 14 miles West of the ocean. I'm pretty sure you meant to review ( https://www.tripadvisor.com/Hotel_Review-g34145-d84284-Reviews-Best_Western_Ocean_Beach_Hotel_Suites-Cocoa_Beach_Brevard_County_Florida.html ). Even though it wasn't with us, we are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Best Kept Secret"

5
31/07/2017

The management of this property from staff selection, keeping it maintained and beautiful landscaping is noticeable. Sometimes it's the affordability of where I may stay, but then it comes down to employees on site and cleanliness. This establishment is definatly cared for and the folks working there very helpful and friendly. I always look forward to returning.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Eloise S, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We look forward to each and every one of your returns!! I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Perfect before our cruise"

5
17/07/2017

We stayed here the night before departing on our cruise from Port Canaveral. The hotel staff at the front desk were kind, welcoming and gracious. Our room was clean and the breakfast area was clean with good options. We will definitely stay here again.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Cleanest hotel near the beach!"

5
17/07/2017

If you're looking for a good deal and a clean hotel, look no further. This place was perfect! We went to the beach and the hotels there were trashy. We came here and were in heaven! I promise you won't be disappointed.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, JosephNav, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Nice Hotels good location"

5
17/07/2017

Hotel is located a short distance from Cocoa beach and kennedy Space center We were attending a Little League tournament in Viera which was 10 minutes away Good location Hotel was clean but nothing real special

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, William S., for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are perfectly ok with "nothing special", as we strive for CLEAN CLEAN CLEAN. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Friendly staff and comfortable, clean rooms!"

4
11/07/2017

The front desk staff were excellent and saw to our every need. We booked this hotel because of convenience to the Interstate and Cape Canaveral; we were all glad we did. These were both very comfortable clean rooms. The breakfast was excellent in the variety of items offered. I would highly recommend it to others!

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, lcunningham838, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the wonderful staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and look forward to seeing you again for your next visit to the Space Coast area! We'll leave the lights on for ya. BWCocoaInn Team

"Best Western (BW) Cocoa Inn, Cocoa, Florida is an "awesome" place to stay."

5
05/07/2017

Best Western (BW) Cocoa Inn, Cocoa, Florida is location, across the street from SAM's club. I was able to enjoy various activities located in Cocoa and its surrounding areas. The staff members were awesome. My experience on this trip was great. This BW facility was extremely clean and the decor was beautiful. I really enjoyed the breakfast, “delicious.” I look forward to staying at the Best Western Cocoa Inn, Cocoa, Florida again.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, 759juanitam, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the wonderful staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and look forward to seeing you again for your next visit to the Space Coast area! We'll leave the lights on for ya. BWCocoaInn Team

"Daniel the front desk clerk"

5
03/07/2017

While I was checking in my sister called and said she missed her flight. At first she was going to fly in the next day but thanks to Daniel's quick-thinking he was able to help me at the business center computer and get her a ticket to fly in later that night. He went above and beyond to do everything that he could to help me book that flight and get my sister to Cocoa Beach Florida in time for her father's funeral

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, SharonI9345VJ, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. It was my pleasure to assist you in getting your sister here for dads funeral *that really just sounds horrible*. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! hopefully under happier circumstances. Daniel D. BWCocoaInn Team

"Always a good choice"

4
03/07/2017

We booked this motel for the second time now to spend a week in April in Cocoa . The location is very good as you can easy enter the Interstate and it takes you only a couple of minutes to Cocoa Beach and all the main attractions there. Also Merritt Island and Cape Canaveral are easy to reach from here. The room was clean and neat and the beds are very comfy. The staff is friendly and efficient. The complimentary breakfast is good and we would highly recommend this motel to everyone who travels on a limited budget.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you! Honeymooners2012DE, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Worst hotel experience ever! "

1
30/06/2017

Came to the area for a wedding, and this was the motel that was supposed to accommodate us during our stay. The drama started weeks before we arrived, because the reservations were screwed up, we had to call several times to asure we would have a room. Then there's the false advertisement, the beds are not double, the staff is rude, and the rooms are not the best. I wouldn't recommend anyone to stay there. After I arrived back home, I checked my credit card statement and was charged twice. After I was hung up on by Angelica 6 times, and asked if I understood English, I had to go to my bank to dispute the extra charge because they refused to refund my money. They ran my card twice determined to get extra money, and then was stupid enough to present the receipt with the extra charges for a different time. I was also told by Angelica that there was no number I could call and talk to anyone, so she gave me an email address to which I never received a reply from. I will never again stay at any best western hotel again.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
I'll just refer you to the email I have sent you already. It really is ashame that y'all were so frantic on the phone and wouldn't listen to what was being said to you on the phone about the situation. BWCocoaInn Team

"Very clean and friendly!"

4
28/06/2017

We stayed with our baseball team. We had four in our room so would have liked queen size beds instead of double. But other than that it was a very nice clean hotel. The staff was very helpful and friendly.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, baseballmom576, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. Sometimes you just gotta get two rooms. As stated on the website we only have two sizes King and Doubles. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Great weekend "

4
28/06/2017

Went on a mini vacation for the weekend with my boyfriend. The stay was great! The people at the front desk were very friendly. The room and bathroom were clean and neat. I would definitely consider staying here again!

"Don't let the outside appearance fool you."

4
22/06/2017

This was a wonderful hotel stay. The initial outside appearance of the hotel scared me. Usually when I see outside doors on a hotel they are kind of gross in one way or another. This one was clean felt fairly newly remodeled. I was pleasantly surprised and very glad I went ahead and checked in. The staff was excellent the room was great. My only complaint would be the rivers and ponds in the parking lot and all the sidewalks to get to the guest rooms. I know they could not do anything about it and with all the rain lately it's to be expected.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Trent, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. You are correct there is an issue when it downpours for more then 20 mins. Boss has had people out here to think of a solution so the wheels are turning, just need someone to shake the money tree over the property!! Oh and this is why you got parking lot facing rooms. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Loved the Location"

5
16/06/2017

It was very nice and the view was amazing from the ocean front rooms. Jacqueline was a big help in returning forgotten items that belonged to my daughter. I would highly recommend this hotel to others looking to stay in Cocoa Beach.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Lisa A, for taking the time to ALMOST reviewing our property. This is the BEST WESTERN in COCOA not COCOA BEACH. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Amazing"

5
15/06/2017

This hotel had everything we could ever need away from home. I loved the washer and dryer. I didn't have to take home tons of dirty clothes. The breakfast was awesome. It gave my family and I a perfect start of the day and one less meal to buy.

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, clee1173, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. Nothing kills a great vacation then having to do laundry as soon as you walk in the door. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Night before a cruise"

5
10/06/2017

The hotel was exactly as advertised. Clean and friendly. The room had recently been remodeled and was perfectly fine. The check in process was slow, but other than that no issues. About 20 minutes away from the cruise port. Lots of chain restaurants nearby, but close enough to go to the beach (which we did).

Best Western C, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, David N, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"it's all good"

4
10/06/2017

older...well maintained and VERY QUIET facility. stayed for three nights around a planned port canaveral cruise...and there were VERY FEW ROOMS OCCUPIED during our stay. they assisted with/facilitated transportation to/from the cruise terminal and allowed us to leave our car at the hotel. the pool was clean and comfortable the room was clean and comfortable the breakfast was well above average. not inexpensive...but worth the related quality...and would definitely stay again.

BWCocoaInnTeam, Public Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Rickie R, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"None"

3
29/05/2017

Best Western room was clean, staff was very professional and courteous. Thought the rate was somewhat high based on location. However, once inside the facility the interior decor and cleanliness was exceptional.

"One night"

3
16/05/2017

The checkin staff were friendly and helpful. Rooms were comfortable and there are lots of restaurants around. Noise level was minimal, we stayed on the lower level which was convenient for us. I would stay there again.

"Cocoa"

4
13/05/2017

We arrived late at night. The lady who checked me in warmly greeted me with the offer to extend the checkout from 11 am to noon. This really helped me out because I came to work in Merritt Island and my husband was going to have to wait for me in the lobby until I came to pick him up. My husband said the staff were very nice and the room was very clean.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, colettee234, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Extremely satisfied"

5
12/05/2017

Great service, day or night. The staff is very accommodating. Cleanliness is a staple here. The breakfast is unparalleled for the price and the options are vast, including fresh hot food as well as dry food and fruits. Tonia was excellent.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, TheBlackFrankWhite, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! Tonia asked me to say "Thanks for making her day brighter" BWCocoaInn Team

"Clean Comfortable Stay"

5
11/05/2017

Had to go visit a sick relative in Cocoa. This room was clean and comfortable. I was able to check in a little early so I could drop off my luggage and go to the hospital. The pool was clean and refreshing after a long day sitting and the breakfast was very good with lots to chose from . I Love Best Western Hotels. They have never let me down.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Q5694XYsusand, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Bathroom nightmare"

1
05/05/2017

Came in with all electronics, fridge n microwave unplugged. Bathroom was disgusting with feces still all inside the bowl. Went to front desk and then checked out and left...still waiting on refund to be returned.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Christopher Matrigali, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. As stated in the two other places you have sadly left reviews, this situation is being investigated. Boss has seen your response to the original survey and is investigating the situation. We are more than happy to return the refund back to our coffers. Thank you for the permission. We do hope that you would give us another chance and would love to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"accommodating"

5
24/04/2017

The manager, Reepal was very accommodating for our party of about 25 people. I made reservations about 8 months in advance to ensure enough rooms. It is close to the cruise ship port, and close to the beach. The village has a nice quant feel and good places to eat and shop around. We needed a shuttle one way from the cruise ship and he made sure that we would have one ready and waiting for us to return to the hotel to pick up the cars that we were able to leave for the week. This hotel offers the cruise and park deal that is very reasonable! The hotel is clean, and quiet and the staff (Ali) were friendly and helpful, got us all checked in quickly. The family was able to gather and visit in the breakfast room for a few hours that evening, which turned out perfect! Breakfast was good with a wide variety of foods. We will stay here again when we are in town. Thank you Reepal for making our stay perfect!

"Decent Hotel, Sketchy Location"

3
23/04/2017

The rooms here were clean and relatively nice, and the lobby was lovely, with fresh, modern decor. The pool was ok; I swam laps and had it to myself. The location is the problem. I drove in on 520 from the hospital in Rockledge, and it seems to be located in a desolate wasteland with nothing around it. Lots of abandoned-type properties nearby. The rooms open to the outside, not an indoor hallway. So I didn't feel particularly safe. When I tried to get out of my 2 night reservation, it was a huge hassle. Orbitz finally came to a compromise, but it was challenging and frustrating. Sorry; not recommended.

BWCocoaInnTeam, Public Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you Mooth, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. We are confused though... why is it the hotels fault that you used a 3rd party reservation system instead of calling us directly? When you clicked ok you agreed to the terms. You are correct there are not a lot of restaurants in walking distance besides the IHOP and Subway across the street. There is however "Restaurant Row" on Merritt Island with Red Lobster, Olive Garden, Tijuana Flats, Long Horn Steakhouse, TGIF and the food court in the Merritt Island Mall. Although not in walking distance per say they are just 7 miles away. True... The Magical Mouse is 45 miles away but 12 miles north of the hotel is the Kennedy Space Center. It is definitely a full day excursion and brings a great understanding to the vastness and daunting challenge of putting anything out into orbit around Earth, let alone sending stuff to the Moon and now to Mars. We surely do hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Do not bother with Park and cruise option at this hotel. Horrible experience that ended up costing us big!"

1
09/04/2017

Shuttle was full and the driver said he wd be right back to get us. Never returned. Front desk could have cared less. Told me to call the shuttle guys myself??!!! I didn't hire them, best western did. We chose Park and cruise option to save money, ended up costing us a fortune in last min parking garage. Hotel refunded $30 which was a fraction of what we had to pay so we didn't miss our cruise. This happened not only to us but several families there that day. Staff did do anything to help us. At least we had a car. Others were left to worry if a cab cd make it there to get them on time.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Cherie Mchargue W., for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I'm gonna go out on a limb here and guess that other than the outside sourced shuttle company that was used everything else was excellent. We do hope that you would give us another chance and would love to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Don't rely on them to get you to Port."

1
09/04/2017

Shuttle driver showed up 15 minutes late to take us to the cruise ship. There were too many people so the driver told us he would be back in 30 minutes. He never came back and the hotel staff simply called the shuttle company and handed me the phone! They said they couldn't do anything and the shuttle company refused to return because they were only scheduled for one trip! We were essentially left to scramble to find our own transportation to the port after we had contracted and paid BW to get us there! Terrible way to start a vacation. Don't stay here if you are taking a cruise or make sure you have your own transportation to the port. The hotel staff refused to accept responsibility for this and simply blamed the shuttle company. It was the hotels contracted and paid for responsibility to get me and my party of 8 to the port - they did not.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, Stacy P., for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I'm gonna go out on a limb here and guess that other then the outside sourced shuttle company that was used everything else was excellent. We do hope that you would give us another chance and would love to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Outstanding!!"

5
06/04/2017

We stayed here for one night before we cruised out of Port Canaveral. It is an excellent hotel. Good location to get to the port. It was quiet. Our room was clean and smelled fresh. The pool area was clean. We did not use the pool though. The ladies upon check in were pleasant. There is a good breakfast that is included. I would recommend this hotel to anyone.

BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Thank you, JennyinDisney, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Right off the interstate"

4
05/04/2017

Even though this place is located right off the interstate, it was extremely quiet. Could not hear car or truck road noise. The beds and pillows were very comfortable. There is an IHOP across the street, but you have to cross a 6 lane road to get there if you don't have a car. The breakfast was delicious and there was a good selection to choose from. The rooms are clean and the hotel is well kept. I would highly recommend this place for someone that wants a nice room for an affordable price.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you, Carole P, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. If you do not count the two turning lanes on either side of the median it actually is only a 4 lane highway with a newly painted crosswalk. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Weekend Getaway"

4
01/04/2017

Location, quality, cleanliness, and amenities were great. Probably one of the best internet services I've experienced staying at a hotel. Plenty of breakfast items to choose from. It was also very quiet and safe.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you, for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the staff here know that their hard work is paying off. We are so glad to hear that you enjoyed your stay and hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Trip to Florida to visit Aunt"

4
27/11/2016

Went to visit Aunt who was sick in hospital at Cocoa Beach. On the way down, I received a message that she was no longer in the hospital, but in rehab.She is 94 years old and doing much better. Plans are to return during Christmas.

"A one night stay during a roadtrip"

3
22/11/2016

Clean, helpful at the front desk and a pretty decent breakfast. There was a bit of a problem with our bathtub in one of our booked rooms, as it took almost 20 minutes to drain after a 15 minutes shower. I wouldn't staying here again. Good value for money.

"Kind of disappointing "

3
05/11/2016

We booked this hotel several months in advance. Our reservation was for a King room. We left a note with the reservation, asking for a quiet room on the upper floor. My fiancée is even a Diamond member in the BW Rewards program - obviously this is not worth anything. When we checked in, the staff member told us, the rooms had been assigned earlier that day and that our room was on the ground level. Also it was right across from the vending machine - so it was actually the opposite of what we asked for. There were no other rooms available, because the hotel was booked out. Since we didn't want to stay on the ground level at all, we decided to stay in a room on the upper floor with two double beds instead of the King room. The room itself was pretty worn out, furniture looked very old-fashioned. That was kind of surprising because the lobby and breakfast room were very modern. The air conditioning was unbelievably loud, I have not experienced anything like that before. Here's one positive thing about the hotel though: The breakfast was very good. They had a large selection: fresh yogurt and toppings, pancakes, waffles, pastries, toast, bagels, sausage, scrambled eggs, bacon, biscuits and gravy and so on. So that was a plus. I still don't understand why the hotel gives the opportunity to leave special requests upon booking when obviously they are not read by the staff. There is definitely room for improvement. It is by the way not the first time this has happened at Best Western hotels, whereas at competing hotel chains, they always consider our requests. So I am giving three stars, one for the breakfast, one for the reasonable price, one for overall cleanliness. Still - we would not stay here again.

"Night before our cruise"

5
03/11/2016

We mad reservations at the Best Western Cocoa Inn, due to reviews on Trio Advisor. We were not disappointed. Staff was extremely helpful and we could understand them. The rooms were extremely clean and well kept. Thebes was very comfortable. We slept like babies. The breakfast was also very good. Only complaint would be all pork products. They need some turkey or beef sausage and perhaps plain gravy. Also, I accidentally left my pillow which they still had when we returned from our cruise. We will definitely stay again.

"Nice stay"

4
26/10/2016

Nice and clean hotel. Very nice cold/hot breakfast. Friendly staff. Close to shopping centers, restaurants and gas stations. Comfort beds. The room was clean. Newly remodeled lobby and well decorated.

Best Western C, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Michael D. for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the kitchen staff know you appreciate her hard dilligent work at keeping the food stocked freshed. We are estatic to hear that you enjoyed your stay with us and are eagerly hopeing to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Take birds"

5
25/10/2016

We went to several hotels including Motel 6 and Courtyard by Marriott but BW was the only one that accepted our bird in his travelling cage. We were very tired and the staff were very accommodating. They even told us the phone number for Dominoes nearby as we were starving at this point.

Best Western C, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Terry S. for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are estatic to hear that you enjoyed your stay with us and are eagerly hopeing to see you (and tweety) again for your next visit to the Space Coast area! BWCocoaInn Team

"Water"

3
25/10/2016

There was a smell in my room on arrival and that did not go away. On awakening the entire courtyard was flooded and I had to wad barefooted to the lobby for breakfast and to my car. The staff was average, just didn't seem to have any energy.

Best Western C, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you 426kenc for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the kitchen staff know you appreciate her hard dilligent work at keeping the food stocked freshed. Aside for having the unfortunate luck of staying here the morning that our sump pumps decided to stop working (which are being worked on as I type this.) We are estatic to hear that you enjoyed your stay with us and are eagerly hopeing to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Fair Value for $$"

3
25/10/2016

Stayed here 5 nights, price was within reason. Room was recently updated. No elevator (advised when I arrived). Free breakfast was as good as it gets. Room lacked vacant electrical outlets that were convenient for laptop or cell chargers.

Best Western C, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Tim H. for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are estatic to hear that you enjoyed your stay with us and are eagerly hopeing to see you again for your next visit to the Space Coast area! If you do choose us next time though please do not hesitate to call the front desk and ask for a power strip. Although most of the lamps do have electrical plug outlets built into them for laptops and cell phones it can be overwelming sometimes. BWCocoaInn Team

"Large clean room"

5
23/10/2016

The room was large and clean. The breakfast was on of the best we have ever had. They had everything you could ever want. From fresh yogurt and toppings, to hot entrees and everything in between. They were always putting fresh food out. It was wonderful.

Best Western C, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you nursnanc for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the kitchen staff know you appreciate her hard dilligent work at keeping the food stocked freshed. We are estatic to hear that you enjoyed your stay with us and are eagerly hopeing to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Best place to stay!"

5
19/10/2016

This was a gem of a hotel. Not a lot of decent hotels in this area that are reasonably priced. They put on a beautiful breakfast really nice assortment. The beds are very comfortable...rooms are nice & well maintained. Pool is spotless & they have nice outdoor grills to use as well.

Best Western C, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Cristine J for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are estatic to hear that you enjoyed your stay with us and are eagerly hopeing to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Great Service (during Hurricane Matthew)"

5
12/10/2016

Reeple and his wife were amazing during our evacuation to this hotel in Cocoa, FL. during Hurricane Matthew. He was cool under pressure - wind howling, phone ringing off the hook. Always kind and patient, very professional. Accommodated vacationers, local and first responders with the same level of professionalism and generosity. We have also stayed there during our building project in Cocoa and they were great.

Best Western C, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Jane N for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are ecstatic to hear that you enjoyed your stays with us and are eagerly hoping to see you again for all your hurricane evacuations on the Space Coast area! I will let Reepal and his wife know about your kind words and again...thank you. BWCocoaInn Team

"our temporary home during a mandatory evacuation"

5
08/10/2016

very hard to write a review when fleeing a major hurricane. the cocoa inn is in a good location for us and if we have to evacuate our home on a barrier island, we would definitely go to cocoa inn. the only suggestion we offer is the mattresses on the bed are very near the end of their lives and should be replaced. this was reported to management and we were assured that this wouid be taken care of.

Best Western C, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Robert K for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are ecstatic to hear that you enjoyed your stays with us and are eagerly hoping to see you again for all your hurricaine evacuations on the Space Coast area! BWCocoaInn Team

"Review"

5
03/10/2016

I travel for business a lot and this hotel meets my needs spendidly. The hotel is clean and the service meets my needs. The rooms are adequate for my needs. I stay here at least four nights a week almost every week.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Steven R for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are estatic to hear that you enjoy your stays with us and are eagerly hopeing to see you again for all your visits to the Space Coast area! BWCocoaInn Team

"Fantastic"

5
23/09/2016

Awesome overnight stay. We stayed at this hotel to attend a family event. Truly enjoyed our stay, easy access to I-95 and lots of different restaurants available in the area. The hotel was easy to find and very well maintained. We will stay at this hotel whenever we visit this area in the future.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you JamBrown for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are estatic to hear that you enjoyed your stay with us and are eagerly hopeing to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"nice place to stay"

4
18/09/2016

Had no problems here. when ever we needed something, like extra towels there was never an issue. Also the breakfast was really good!! the kids liked their "magic pancake maker"! We have never seen one of those before!

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Patricia J for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. I will let the pancake machine know that he performed wonderfuly for your children. (sometimes he gets nervous before performing). We are estatic to hear that you enjoyed your stay with us and are eagerly hopeing to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Peaceful Place"

5
11/09/2016

Best Western Cocoa. It,s very nicely kept. The lobby has been upgraded nicely. The breakfast area is very clean and well organized. There's a variety of breakfast items to choose from. the room was very clean and well kept. The atmosphere was tranquil. the pool area felt very private. the pool was great! enjoyed our stay. Would go back gladly. Great price!! Convienently located and easy to find.

Best Western C, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Isabel F for the kind words and taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. I will definitely be letting the staff that takes care of the areas you mentioned, that their hard work is paying off!! We hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Nice little Gem"

5
05/09/2016

Been driving for several hours and just really needed to get out of the car. Turned off the highway and BAM ...there it was, The Best Western Cocoa Inn. On first impressions I could tell the property was their since the Moon Landing but that didn't deter me as I also noticed that every inch of it had been painted recently. So I decided to give it a try. I was tired and just really needed some sleep. After not having a very hard decision on where to park because of the ample amount of parking spaces I mosied into the lobby to see if I could get a room. It was extremely evident that the lobby had just recently been remodeled as everything looked crisp and very comfortable. I approached the front desk where I was greeted by, oh what was her name..ummm oh yeah Jessica. From start to finish she was pleasant and made the check-in process very simple. Got all the check-in information, keys in hand, map of the property so I wasn't wandering around like a zombie tourist trying to find my room and headed out the door. I passed the water fountain and contemplated to toss in a penny or not. Continued down the walkway past the fauna, which you could tell was maintained and taken care of. Pfft now i'm just rambling. Ok, so I get to my room and open the door to a nice surprise, the room was actually bigger then what I had expected. There was a desk, a microwave, a mini-fridge, a flat screen TV, a table and two chairs to which I could sit down and eat something at. The bathroom and vanity area was very very clean. The coffee maker, iron and ironing board were tucked away just above the in room safe. Hanging on the shower wall were the bottles that dispensed the shampoo and conditioner which was a change from the tiny little bottles most hotels supply. The shower and floor grout was WHITE !! not that faded brown color. Carpet appeared clean IE.. no noticeable stains and the room didn't have that musky odor some other hotels do. Although the beds are not Pillow tops they were way more comfortable then the one I use I home so obviously I slept like a baby. I was a tad worried about the highway being so close because sometimes at other hotels you hear the road noise but this wasn't the case at all here. I ended up watching some free HBO and falling asleep. Just goes to show..do not judge a book by it's cover. The Best Western Cocoa Inn is definitely worth the stay and will tell all of my friends and family to stay here if they ever find themselves looking for a bed while traveling to the Space Coast.

"Ended up here accidently - but we were glad!"

5
22/08/2016

The person at the front desk couldn't have been nicer. The room was good, clean and very nice. The swimming pool was worth the drive. Quiet and nice. I'd stay here again. Kind of tucked away, but definitely worth the drive to find it.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
"Ended up here accidently - but we were glad!" Thank you Susan R for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. We hope to see you again for your next visit to the Space Coast area, hopefully on purpose this time:) BWCocoaInn Team

"Wonderful Renovation"

5
13/08/2016

The renovations in the lobby area and breakfast area carried through to the rooms. VERY pleased with the appearance of the room and cleanliness. The outside area is kept very clean. It took a couple seconds to 'find' although right off I95 because BW is changing it's logo so mentally I was just looking for the blue/orange Best Western - this one is blue/white. Little weird but it's that accepting change deal. This hotel was worth the stay and we will be back!

Best Western C, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Eloise S for the kind words and taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. I will definitely be letting the staff that takes care of the areas you mentioned, that their hard work is paying off!! We hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Exceptional "

4
04/08/2016

I stay in a lot of hotels for work. On average of 3 to 4 a week. I generally look for convenience. This lovely gem, is directly of the interstate, and usually has plenty of truck parking. It is 15 minutes away from Cocoa Beach, and Cape Canaveral Space Center. The landscaping is well maintained, the grounds are clean. The rooms are cozy, clean,and upgraded. The beds are comfortable, and the towels are soft. Nice view of the inner commons pool area. If you are not to finicky about food, there is a Waffle House, a Subway, and an IHOP within walking distance. The staff are pleasant, and hospitable. I will definitely choose to return.

Best Western C, Public Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Bryan W. for the kind words and taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. I will be letting the staff that takes care of the areas you mentioned, that their hard work is paying off!! We hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Very Clean and Accommodating"

5
28/07/2016

My family and I arrived very late to the hotel but were greeted by a woman that was very informative, friendly, and accommodating. The rooms we rented were CLEAN, in excellent working order, and with zero complaint. My fiance and I slept in late but the kids all ate and had no complaints about breakfast. This hotel is nice and around 15 miles to the beach. If we're in the area again, we will return to this hotel without question. Nice place!

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
"Very Clean and Accommodating" is our Mantra Thank you Emily R for the kind words and taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. We hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"nice place for the price"

4
26/07/2016

This is a interstate hotel, about 12 miles from the actual beach. Rooms were clean and comfortable. Pool area and grounds were nice also. It is not a place I would spend a weeks Florida vacation, but since we were passing thru Cocoa Beach it was very nice for a one night visit. I would stay again.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Patiobar for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. We sincerely hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Clean and comfortable, friendly staff"

5
25/07/2016

Staff were all friendly and helpful. Our room was clean and comfortable. Nice pool. Breakfast was good with hot waffles, eggs, sausage, biscuits and gravy. Also cold cereal, fruit and yogurt. By main road but quiet. Need a car or taxi to go anywhere. Two story building, no elevator. They even have coin laundry room. We enjoyed our 2-night stay. Thank you!

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
No No 334daisyp, Thank you! for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. We hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Nice budget hotel for a stay before a cruise"

4
21/07/2016

This is definitely a small budget hotel. However, the rooms were clean and the hot breakfast was good. It is right next to a gas station/truck stop but was not loud. We stayed one night before our Disney cruise and packaged it with parking our car for the week. I will say when we first pulled up at night it was dark and looked closed. However we realized there was a restaurant attached that was closed so it made it look dark. A recommendation would be to get some lights out there and have a clear sign directing you to where the front desk area is. We actually thought it was closed down when we pulled up. But as I said, the rooms were spacious and clean. There was what looked like a nice pool, free wifi and the free hot breakfast was good and a nice plus. There were also some nice fresh cookies at the front desk. I would recommend this for a stay before or after a cruise as it is convenient to the Port Canaveral cruise terminal.

Best Western C, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Melissa329 for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. We are worried that if there is a light under the smaller overhang ( the one that leads to the closed lounge) that many people will walk up to those doors instead of heading to the doors that are under the main overhang. Best Western as a brand is changing their logo and our new sign is on order. It is our hope that the sign will be available before your next stay in the Space Coast area. We hope to see you again for your next visit to the Space Coast area and have the opportunity to make that 4 a 5. BWCocoaInn Team

"Good Place for an overnight stay"

4
16/07/2016

The Best Western was located in the correct area and the price was right for an overnight stay after visiting relatives. The pool looked inviting, although we did not use it. The breakfast was good. Staff were polite. The room was clean and larger than many motel rooms. We would stay here again if our needs put us in the area for an overnight stay.

Best Western C, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Neal J for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. We hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"enjoyable 3 night stay!"

4
12/07/2016

stayed at this hotel july 8th to 10th on a layover for work. Excellent location that has truck parking and friendly helpful staff. The rooms were very clean, and maid service was excellent! Enjoyable hot breakfast as well, loved the pancake machine. took advantage of the pool as it was very hot. used the laundry facilities as well which were excellent. would definitely go back to this hotel

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Needingsun for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. The pancake machine is loved by many!! We hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Leisure Trip"

4
04/07/2016

For me a fairly good motel in a convenient location that fits my needs. Room was good except that the toilet needed repairing or replaced to better flush. Breakfast was good as usual. No problem with checking in or out - fast and friendly service.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Kenneth R for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. We hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Nice stay on our way to the beach!"

4
02/07/2016

We stayed in room 160 for one night.The room was clean. The breakfast was good,and the staff were friendly.I would stay here again if I was in the area.The hotel was right next to a small truck stop, so there was a little noise from the trucks,but we didn't mind that and we felt very safe.The pool was clean, and quite.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Laura T for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay and we hope to see you again for your next visit to the Space Coast area! BWCocoaInn Team

"Total failure of reservation"

1
22/06/2016

My son flew to Orlando from North Carolina at 9:00 AM on 21June 2016, to help one of his daughters and two-month old grandson (my grand daughter and great grandson) move to North Carolina. He planned a one-day belated Father's Day dinner at the Outback restaurant to include his party of three and his other daughter and her boyfriend as well as my wife and me. Inasmuch as I knew he had been up since early that morning and that he had spent the day packing for the move and that our dinner was scheduled for 6:30 PM I did not want him driving as tired as I knew he would be. At about 3:30 PM on 21 June I visited the Best Western Cocoa Inn, 4225 King Street, Cocoa, FL 32926 to reserve and pay for 2 adjacent rooms, each with a single king-size bed. Upon my arrival the young woman at the counter apparently received a private call on her cell phone and accordingly stepped into the office behind her to take the call. Five or so minutes later she returned and upon hearing my specific request assured me that such rooms were available. I told her that I am 74 years of age and am a retired service member as well as a member of AAA, AARP, the American Legion, etc. She requested and got my driver's license and credit card and I told her that I wanted the rooms charged to me so that my son would be able to pick up the keys after our dinner. I further explained to the cashier/manager/clerk whatever that our dinner would begin at 6:30 PM and that my son would be there afterward and that was why I was reserving and paying for the rooms to insure their availability. At approximately 9:00 PM we arrived back at the afore-mentioned Best Western Cocoa Inn only to be informed by the female counter clerk (her young male compatriot remained present, but mute throughout) that they had no adjacent rooms available despite an almost empty parking lot. I was immediately upset that my earlier visit and reservation/payment were ignored. The young woman informed me that I could accept two rooms that were not adjacent or go elsewhere. As the hour was late I reluctantly accepted, but stated that I intended to contact Best Western's corporate headquarters. The young woman then told me that this motel was independently owned and that the corporation held no sway over the owner. I hope that isn't so. Let me state here that this motel is immediately beside a very large truck stop and that my son and grand-daughter's rooms were on the side closest to the truck stop. I had wanted adjacent rooms to give my grand-daughter a sense of some security. I met my son for breakfast at a nearby IHOP early the next morning and he informed me that the rooms were clean and that as tired as he was he had slept well. Upon checking out the manager had apologized to him for the missteps of the night before (I am not sure what the “missteps” were as did he find that I had been charged twice and/or that the night clerk had not even bothered to check on rooms that should have been in my name or whatever?). An after the fact apology is totally inadequate for what had transpired. I recommend that if you can't find better accommodations that you do not accept anything verbal from this “business”. It is obvious that this Best Western franchise has no integrity.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you bobtribble for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. Aside from the bungle at the time of your reservation, we are glad to hear that your son enjoyed his stay. You are correct we are conveniently located off I-95 (exit 201) close to many different places to shop and dine, as well as close to attractions, Port Canaveral and only a ten minute drive to the beach and yes there is a Pilot truck stop right next door to us with a Subway sub shop which is open 24 hours. The clerk that handled your reservation has had further coaching along with the continuation of her training. We hope to see you and your family again for their next visit to the Space Coast area! BWCocoaInn Team

"Okay"

3
09/06/2016

This was an older, outside corridor style motel. The grounds were very pretty. The rooms have been updated. We checked in around 4pm, turned the A/C to 68 and left to join an event we were in town for. When we returned to our room about 9:30, it was hot in the room and the A/C was making a loud noise. We walked to the office and were told someone would be down to check it. We stood there in the room waiting for the fellow to come. When he did, he came to the same conclusion we did and said he would be right back. He was back in a few minutes with keys to a new room. A little frustrating so late at night, don't know why she couldn't just move us in the first place. The ac in the new room worked great as did the wifi. The breakfast was good with mini waffles and pancakes and an interesting yogurt dispenser instead of individual cartons.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you travlingal51 for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. Aside from the A/C issue we are glad to hear that you enjoyed your stay. As a Best Western Cocoa Inn policy the first response is to have maintenance investigate the issue to determine what would be the best course of action as to not inconvenience the guest unnecessarily. We hope to see you again for your next visit to the Space Coast area! BestWesternCocoaInn Team

"Great visit"

5
28/05/2016

We very much enjoyed our stay at St.Augustine in large part because of the great service at Best Western. We walked around the first day and then enjoyed both the trolley tour and the marine tour on our second day to get a good feel of the layout and history of the city.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Hi Vroom David S D and thanks for doing a review of the Best Western Inn in Cocoa Florida. We are pleased to hear you found your stay here pleasant. Also we hope to see you back for your next stop through the Space Coast area. BWCocoaInn Team

"Convenient Location To Kennedy Space Center"

5
22/05/2016

We were looking for a hotel for 2 nights to visit Cocoa Beach and Kennedy Space Center. Found this hotel and glad we did. Got to the hotel early in the day and our room wasn't ready so we drove the 10 miles to Cocoa Beach for the day. The hotel offered to call us when our room was ready. When we got back we found the hotel staff to be very friendly and welcoming. The hotel was clean and comfortable. Nice pool area and landscaping. Our room was clean and comfortable as well. A breakfast was offered each morning with a very nice selection of breakfast items. We were very pleased with the hotel and would highly recommend it. 10 miles to Cocoa Beach and about the same to Kennedy Space Center.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Gary G for taking the time to write a review about our property. Our team really appreciates guest feedback because it lets us know how we are doing and what we can do to ensure every guest has an enjoyable experience; just like you did! We are also glad you had no issues and found everything met your expectations. We hope to see you and all your friends, for your next visit to the Space Coast area. BWCocoaInn Team

"Convenient location to Kennedy Space Center"

5
22/05/2016

Needed a place to stay for a couple nights so we could visit Cocoa Beach and Kennedy Space Center. Arrived early so our room wasn't ready so we drove the 10 miles to Cocoa Beach for the day. Got back at 6 and our room was ready. Staff was friendly, hotel was clean and comfortable, landscaping was nice and had a nice pool. Our room was nice and clean as well. Unfortunately the pool was closed when we got back due to storms in the area. Got to use the pool the second night. Very nice. Hotel offered a nice breakfast with many choices. Totally pleased with this hotel. Highly recommended......

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Cheryl G for taking the time to write a review about our property. Our team really appreciates guest feedback because it lets us know how we are doing and what we can do to ensure every guest has an enjoyable experience; just like you did! We are also glad you had no issues and found everything met your expectations. The Kennedy Space Center is by far the best local attraction around. Personally I can't get enough of it even though I have been there 15 times before. We hope to see you again for your next visit to the Space Coast area! BestWesternCocoaInn Team

"Great value for the price"

4
22/05/2016

While the exterior of this hotel doesn't look great, the room was large and clean. The bed was particularly comfortable, wifi was good, and the shower had decent water pressure. I was pleasantly surprised that the hairdryer worked, a rarity in most budget hotels. The hotel isn't really near anything else, but if you need an affordable place to stay in the area, this was good value for our money.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Byxbee for taking the time to review our property. We are glad to hear that you enjoyed your stay with us and look forward to seeing you again during any future visit to the Space Coast area! We are conveniently located off I-95 (exit 201) close to many different places to shop and dine, as well as close to attractions, Port Canaveral and only a ten minute drive to the beach! BWCocoaInn Team

"Do not go Western, go home "

1
17/05/2016

I try to write reviews and give hotels the shadow of the doubt. There is nothing positive to say about our experience at Best Western Inn Cocoa. The rooms are dark and dingy. The service is possibly the worst I have run across. My sister and I arrived at the hotel at 1am after going on a casino cruise. Our room key did not work so my sister went to the front desk. The clerk reset the key. We tried it and it did not work. So I went down to the front desk again. The clerk reset the key again and it still did not work. She reset it 2 times and it still did not work. It was now almost 2am. She finally said that it was possible the lock needed to be reprogrammed. However, she did not know how to reprogram. So she gave us another room for the night. We had to sleep in our dirty clothes. My sister who had cancer and needs pain medicine at night had to go without her meds. Not to mention all the mosquito bites we endured trying to get into our original room. The next day we called the front desk and were told to meet the someone at original room. We arrived at our room which was opened but were told one of us had to stay in the room because the door would lock us out again. At this point we decided not to partake of the free breakfast but to just leave. We went to talk to the front desk about a refund. She told us she was too busy to talk us and gave us the manager's number and email. I called and emailed. I never received a response. It is clear the staff and management do not care about customer service. I strongly recommend that travellers avoid this hotel.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you FAB1957 for taking the time to write a review about our property. We really appreciate guest feedback because it lets us know how we are doing and what we can do to ensure every guest has an enjoyable experience. There are no words to describe how truly sorry the BWCocoaInn Team is to hear about your room lock incident. After further inspection it was discovered that two of the batteries had started to leak and no longer made contact with the contacts, thus making the lock appear to be broken. Our team looks forward to seeing you again during any future visit to the Space Coast area! Thanks again for the review, BwCocoaInn Team

"getting on a cruise out of port canaveral"

5
17/05/2016

Made arrangements to stay the night and leave the car for the week. The people at this hotel made us feel at home. The breakfast was great, the room clean and the staff was great. I was in a wheel chair and they made it all very easy for me , with every thing on the ground floor On my upcoming cruises I will be using this hotel again.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you laurandavid for taking the time to write a review about our property. Our team really appreciates guest feedback because it lets us know how we are doing and what we can do to ensure every guest has an enjoyable experience. We are glad you had no issues and found everything met your expectations. Our team looks forward to seeing you again during any future visit to the Space Coast area! BWCocoaInn Team

"really happy"

4
11/05/2016

breakfast offered a great deal of variety..pancakes waffles eggs oatmeal grits biscuits & gravy ...cereal & fruit. Landscape was really done well and looks remodeled recently. Staff was nice. Rooms are very clean.. water pressure good. Beds a little hard for my liking ..but, i would return.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Hi pammer22, Thank you for taking the time to write a review about our property. We really appreciate guest feedback because it lets us know how we are doing and what we can do to ensure every guest has an enjoyable experience; just like you did!

"Good service"

3
30/04/2016

Chosen because it was near family. Prefer Best Western near a quieter location. This one is adjacent to a very active truck stop. But overall, it was fine. Rooms could use a little updating. Check-in staff was friendly and helpful. Lobby is in the process of redecorating, which will help.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for the review of our property! We pride ourselves in providing the best service and experience to all of our guests during their stay with us. We look forward to seeing you again during any future visit to the Space Coast area! Thanks Again!

"Sleep, Park and Cruise"

5
24/04/2016

They provided all that was promised! The room and facilites were excellent and the breakfast was awesome! We appreciated having a free Wall Street journal to read! We parked our car there for a week while we cruised and it was still there when we returned:)

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you TRT2010 for taking the time to write a review about our property. We really appreciate guest feedback because it lets us know how we are doing and what we can do to ensure every guest has an enjoyable experience; just like you did! We are glad you had no issues and found everything meant your expectations.

"Not close enough to main highways"

3
22/04/2016

We stayed at this Best Western as it was very late at night and we were very tired.In the past I have often chosen Best Western when travelling around Canada so I expected a very good service. The Hotel is quite large and the rooms are adequate but then the price was quite reasonable. The staff, though friendly, did not really have a handle on what was around the area so it took us quite some time to find a place to have dinner. The room was clean and the furniture was a bit dated but adequate as well. Breakfast was ok. Nothing to report here. Quite forgetable.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you MichaelHM for taking the time to review our property! We are so glad to hear that we did our job and made you feel welcomed upon arrival! We are conveniently located off I-95 (exit 201) close to many different places to shop and dine, as well as close to attractions, Port Canaveral and only a ten minute drive to the beach! We hope to see you again the next time you visit the Space Coast area! Thanks Again!

"Stay before cruise "

4
22/04/2016

Clean room. Great location right by the pier. Pool was nice. People at the front desk where very nice. We paid a little extra to stay the 2 new night and was able to leave are car there all week till we returned from our cruise. I would stay here again great area.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you Rene T for taking the time to review our property! We are so glad to hear that we did our job and made you feel welcomed upon arrival! We are conveniently located off I-95 (exit 201) close to many different places to shop and dine, as well as close to attractions, Port Canaveral and only a ten minute drive to the beach! We hope to see you again for your next visit to the Space Coast area! Thanks Again!

"Good nights sleep"

5
18/04/2016

We really really enjoy this place. Jessica at the front desk is very friendly and she remembered us from three weeks ago. The rooms are always clean and smell nice, beds are comfortable, Pillows are also. Breakfast is good with plenty of hot items for a hungry tummy. Cookies are available on Fri & Sat. Close to IHOP and Waffle House. Town is only a few miles east.

BWCocoaInnTeam, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you JaxFireDragons for taking the time to write a review about our property. We really appreciate guest feedback because it lets us know how we are doing and what we can do to ensure every guest has an enjoyable experience; just like you did! We are glad you had no issues and found everything met your expectations.

"Clean, roomy"

4
17/04/2016

The rather dated outward appearance can be misleading. We had no complaints at all. Everything is clean. The landscaping and the pool area are very well done. The bed was comfortable and the bathroom was like new. Due to an early departure, we didn't get to try the breakfast. I would stay there again.

"Bed Bug Problem"

1
14/04/2016

If you wake up itching...Leave immediately and wash your clothes thoroughly when you get home. I traveled twice in the last 3 weeks for business. The first time I stayed at my usual hotel in Lake City and then came to this Best Western, When I woke up i the morning, I was itching all over. I figured it was from the hotel in Lake City because this Best Western appeared much nicer. Well, the second trip a few weeks later, I only stayed at the Best Western and guess what????? Same itching and huge bites all over my body the next morning. I googled what do Bed Bug bites look like, and it looked exactly like what I got after staying the night at this hotel. BAD NEWS ----

"Nice room"

4
13/04/2016

The room was nice, clean, and smelled fine. Everything in the room "worked" as it was supposed to. The alarm clock, coffee maker, hair dryer, TV, remote, shower, toilet, and climate controls...it all worked and was in good repair. The only thing I didn't like about this property was that there was some parking that was like 'around the other side' of the building from where your rooms were. I didn't like the car being so far from us, or being parked in front of other people's rooms. The location really wasn't the best, but the room was nice, clean, and quiet, and reasonably priced.

"Great Place to Stay"

5
07/04/2016

We spent the night here before we went on a cruise. VERY clean, comfortable beds and within walking distance to the beach. Nice pool area with a small bar area. Grandsons loved the pool and the ocean. They also provide breakfast which was quite good as well. The staff was very friendly and helpful. I would stay here again and recommend staying here.

"Great last minute find!"

5
04/04/2016

We had to get a hotel for a last minute unexpected stay. Due to spring break and many events in the area it was hard to find anywhere at all to stay. A girl named Ashley in the national reservations dept.was sweet and very helpful. The next day, when checking in, there was a girl named Jessica (She was there all weekend). She was absolutely wonderful, sweet, helpful, and pleasant and on the phone as well. She is a great first impression and immediately started our stay off right. We were given three freshly made cookies upon check-in. Delicious. Double chocolate was the best. Free paper available. The place was very clean all over inside and out. The grounds were very nice with a lot of beautiful plants, grills, and a pool area with patio seating. The rooms were clean and had a nice microwave and oven, wifi, flat screen tv, comfortable beds and pillows, beds, table and chairs, dresser, and a desk in the rooms. Everything in the room worked. They have a laundry, plenty of ice and soda machines, a fitness room, a meeting room, and a breakfast lounge, and plenty of parking. They have a continental that breakfast that was excellent (I'm not a big hotel breakfast fan and this was great). Waffles, pancakes (great topping options for both), scrambled eggs, sausage, biscuits sand gravy, fruit, rolls, toast, bagels, yogurt, cereal, coffee, juices and more. We needed more pillows - the maintenance man was quick, helpful, and very nice. I wish I would have gotten his name. He should be on the schedule for April 2, 2016 at 9 pm. The location was perfect for our event. Right off of I95. Next door is a Pilot gas station with a Subway and it was clean. Across the street there is an Ihop. This is an older facility that has been updated. I would stay there again, especially for an event purpose.

"Noisy"

3
28/03/2016

Rooms are direct external access. During our stay it was sold out and very noisy. Beds are uncomfortable and noisy. With every move you make the beds squeaks and groan. The room was fairly clean and the internet worked well.

"happy with stay"

5
25/03/2016

we felt very happy with are stay we never had to wait long for service . we tell other people about the services there and tell them they wouldni have any problems staying there and returning again .rippple is a very caring person and very friendly

"Perfect for what I needed"

4
21/03/2016

This room was just the right distance away from the place I needed to be. It was right off the highway. The staff was friendly. Check-in and check-out were extremely easy. I did not get to participate in the free breakfast but loved that there were complementary cookies at check-in. The only problem I had was that there was hair in my sink. Everything else was clean and tidy.

"Family"

5
20/03/2016

Close to cruise lines, easy, great breakfast, clean rooms great staff, will come again.I will be cruising again in July with my mom and my sister and her family, planning on staying again, Was a great experiance..

"Not fancy, just great value"

4
20/03/2016

You'll likely be underwhelmed at first. It's in a bleah location, and it looks dated outside. But rooms are clean and big. The breakfast compares well to Hampton Inn. The service is lovely. The gym is brand new. The pool is good enough. It's an easy drive to Cocoa Beach and baseball at Viera. The price is terrific. If you want pretty, go elsewhere. But if you want to keep your cash for FL fun, you can't do much better

"Convenient ,clean for overnight stay"

4
19/03/2016

We stayed at this hotel on our way to Savannah, Georgia. This hotel is located right off I-95. It is an older hotel but the grounds are nicely kept, rooms are clean(very important), beds are comfortable and the breakfast was very good.

"Not so great service"

3
17/03/2016

Checking in we had to wait several minutes and was interrupted by the lady behind the desk answering the phone. Check in time is 3pm. We tried to check in at 4:40 and the room was not ready. She said come back in an hour. Finally got checked in, gave us the key card and no thank you, or anything else. Room was clean, shower was clean and lots of hot water, but not good water pressure. We had a noisy neighbor that yelled at her kid late at night and the next morning. Thin walls, I guess. Breakfast was hot and had omelets and bacon or sausage, and fresh fruit. Checked out with same delay as check in. She was on the phone, and putting phone calls before waiting customers. Again, no courteous remarks, no thank you's. We will not stay there again. I like friendly courteous places and I'm sure there are other better places to stay.

"great hotel"

5
17/03/2016

this was our first time at this hotel and you could ask for a nice place to stay room was very clean grounds was nice and neat nice garden and plants food was very good nice rooms hotel very clean keep up the great job on the manager and all the staff I hope to spend a nother time at this hotel I will tell all my friends to pick this hotel just like home

"Nice Experience"

4
17/03/2016

Good hotel. Nice and clean, friendly staff. The breakfast was okay depending on which items you eat. The internet is a little slow but usable as long as you do not require uploading or downloading large amounts of data.

"Good for me"

3
15/03/2016

Pro's and Con's about my stay. I was there for a close by function. I was extremely grateful to have a first floor room. They honored my request. While the hotel is older, my room was clean. The bed was VERY comfortable and the linens were very soft! Problems arose for two sets of friends. One set were told about an extra charge for having their son in the room. When they questioned this the desk clerk cancelled their reservation. Another friend had requested a first floor room...due to being handicapped. Her request was not honored and she was threatened to have her reservation cancelled. It wasn't cancelled but she was put on a second floor and had to carry everything up the stairs.

"Hotel room smell"

2
12/03/2016

Our hotel room smelled moldy and the carpet was very dirty. My husband and I both woke up with headaches and not feeling great. Receptionist didn't care about when we informed her about the horrible smell the next morning.

"Great place to stay before going on a cruise from Port Canaveral"

4
10/03/2016

This is an older hotel that is well kept. The rooms are clean. That is the most important thing to us. The refrigerator is a welcome amenity. The beds are comfortable. The wifi was free and powerful enough for us. The rooms open to the outside, which make unloading the luggage very easy. We parked directly in front of our door. There are also rooms that open on to the pool area which would be a little longer walk. No elevators - so if you have a lot of luggage or are physically challenged make sure you ask for the first floor when you make your reservation. The breakfast was a typical hotel breakfast. Not to great, but OK. They have a pancake machine that makes fresh pancakes for you. That was good for my husband. It take about 20-30 minutes to get to Port Canaveral from here. We like to stay here because it saves at least $50 when you compare the prices for the hotels right by the Port.

"good choice"

5
09/03/2016

We were there several days while visiting family in the area. It was a good place to stay. The motel and grounds are nicely kept up. The bed was fine with good reading lights next to it. The motel was surprisingly quiet, even when it was full. There was some freeway noise, but it was muted and not a problem. The staff were nice. The motel was also much less expensive than ones farther south in Viera.

"Good Prices & Amenities "

4
06/03/2016

The BW franchise is a generally solid Brand that provides a good product at a reasonable price. This hotel is well run the rooms are clean and it's close to all the local attractions right off the interstate. The service and attitude of the staff is good and helpful. Enjoy.

"Quiet Location!"

4
02/03/2016

It was a three day holiday week-end and most of the hotel along I-95 was booked or too pricey for a quick night stay. I located the hotel on my cellphone having an availability so we stopped. The military discount rate was great, "THANK YOU VERY MUCH". The front desk agent was very friendly and recommended a very good place for dinner. The breakfast was good, plenty of selection however not very large to accommodate a lot of guests. Room was very clean and bed comfortable.

"A Great Stay"

5
29/02/2016

This was an excellent experience. Very nice facility, with helpful staff. A a great value. Continental breakfast was quite good, including hot waffles...Yum! We chose this hotel because of its proximity to Port Canaveral. We were able to get a shuttle to the port as part of our package, left the vehicle parked in a lighted lot during our week on the cruise, and picked it up after being shuttled back to the hotel following the cruise. The staff was very friendly and helpful. I would highly recommend this hotel if you are staying in the Cocoa area for a Port Canaveral cruise. You will enjoy lovely landscaping and save a bundle on port parking.

"Cocoa Inn, Cocoa,Fl"

5
28/02/2016

.We were very pleased with this hotel. Front desk was very helpful. Breakfast was fine. Beautifully landscaped. Fitness center was very nice. All of the equipment actually worked. The interior of the lobby was nicely decorated. I believe maybe just remodeled. Would recommend. Easy to find.

"Avearge Hotel"

3
27/02/2016

Average hotel best described as Truckers paradise! Though they are making an attempt at cleaning up and remodeling, they are at least a year out before anyone can consider this place above a 2 start hotel.

"Bad Breakfast"

3
21/02/2016

Nice Hotel but don't eat Breakfast there! Our stops at Best Western in the past have all been great but this time everthing went well till breakfast. Hard boiled eggs in a warming pan of COLD Water, Sasage was luke warm. I tryed a bowl of rain bran but the milk did not test fresh and the juice was so bad I dumped it. The water that the juice was mixed with was not filtered and had a fowl last. My wife even dumped her tea. Go across the street to the I HOP

"Looking for a safe, inexpensive overnight?"

4
21/02/2016

We were coming into town to take a cruise and needed a place to stay after driving 24 hours. It was clean and nice. It seemed safe and had a great breakfast. It was just what we needed for the night. If you're looking for five stars...don't stay here.

"Quiet location."

4
19/02/2016

We're just passing through on our way to the Florida Keys and was getting late so we decided to stop for the night. Great quiet location, awesome military discount, comfortable bed, clean room and nice selection for breakfast.

"BEST HOTEL"

5
15/02/2016

The best hotel.It is highly recommended. Breakfst excellent. People are friendly. I will stay here again and I will let my friends know about this hotel. The price is right. Not so cheap and not so expensive plus you get free breakfast. This is a good deal.

"Awesome Hotel"

5
09/02/2016

I would recommend anyone traveling to this area to stay here. The rooms were clean, comfortable and budget friendly. This is a central location to Cocoa Beach and surrounding areas. We were visiting friends for a few days and this hotel worked out great. We flew into Sanford Orlando Airport and this was a short drive from there. We utilized the express check out as we were leaving on an early flight. This worked out perfectly, and the copy of my bill was waiting in my email when I returned home.

"not what you bargained for"

2
08/02/2016

beds were small and hard ,AC made too much noise door knob to bath room broken and breakfast was good if you ate cereal. I will not stay at this location again as the beds were so small that only one person could fit in a bed and the bed was too hard. did not like telling one of my kids to build a pallet on the floor to sleep on.I expected more for my money.

"Save your $$$$$"

1
06/02/2016

This hotel appears to be okay at check in but do not stay here especially in room 166. There is a bad flooding problem that settles right in front of the door and does not drain. I had to walk through two inches of water, getting my shoes and hems of my pants soaked. I had to carry my dogs out of the door as the water was too deep and they had just been groomed. Once out the parking was also flooded. The water was in the room. The room Stinks of mold and there is not a manager on site. There was only one towel and one wash cloth and one hand towel in a room with a king size bed. So I had to go to get another towel. No grab bars in the shower and warm water poor pressure. Don't stay here. I will speak to the manager in the morning and write corporate. This is unsatisfactory.

"Just what we wanted"

5
05/02/2016

Although the lobby area is still undergoing renovations (looks like they're going to be quite nice), we thoroughly enjoyed our one night stay at Cocoa Inn and would certainly stay there again should the occasion arise. Our receptionist was very helpful and answered a series of questions about our stay, shuttle arrangements to Port Canaveral, and even about nearby eateries. The room was very clean, well appointed with standard, pleasant decor. And the mattress was very comfortable! Oh, and the AC unit was comparatively quiet and apparently clean as I awoke without massive congestion! Since we were cruising, the free parking with one night's stay was a major attraction and while the independent shuttle company left a bit to be desired, it was far better to wait a bit and pay $28 round trip instead of the $135 parking at the port! The area where cars are to be left was convenient and well lighted, so we felt quite comfortable leaving our vehicles. Breakfast was a cut above, with a good sized room and the feature that had compliments from almost everyone - there was a pancake maker as well as a waffle maker. More important to me - the coffee was good! Of course it wasn't a gourmet breakfast, but it was a cut above the average. As I said, we would gladly stay again and were very pleased with our selection, with one minor criticism. There was only one person at the check-in desk and while she remained perfectly charming and helpful, it was clear that she was having trouble handling all the business, especially as we were checking in at 'rush hour' - about 4 pm. People had to wait longer than usual to get checked in. Why the management wouldn't put on an extra hand during evening rush is a mystery to me, and I hasten to add, a seemingly growing trend.

"Very nice hotel"

4
01/02/2016

Although the hotel was in the middle of renovations, I thought the room was very nice. It was extremely clean, and the bed was very comfortable. TV and internet access a plus. The free breakfast was one of the best spreads I have seen. The pool looked nice, although it was too cool to use it for my stay. I would have liked it if there was an exercise room, but maybe that is in the plans for the renovations.

"Good location "

5
31/01/2016

Let's be honest, this is no 5 five star resort. In fact, this was probably a motel at one point. The furniture and property, despite some renovations is a big dated. However, we did not experience any issues and the customer service was excellent. The rates are perfect. Good experience!

"Best is right "

4
30/01/2016

I had a long journey to Cocoa Florida and arrived after midnight. The clerk was so polite and helpful it really was a welcome for weary travelers. She gave me my AAA discount without a problem, the price was great and the clerk offered a late check out as we checked in pretty late. We had a great clean pool facing room that was well worth the $85. I can't say enough good things about this place, the free breakfast and the staff.

"Yes"

4
27/01/2016

Yes it was a nice place to stay. It had everything we needed. Breakfast had a nice variety. The rooms were nice and had shampoo and soaps. I liked the separate sink. I was able to make my tea. Breakfast had everything from cereal to pancakes. Great

"On the road again"

3
20/01/2016

Just left ft Lauderdale now were heading north towards home with some stops along the way,the rooms are large with king size beds doing lots of renovations to the lobby and front desk area.Pool looks great to bad its not July,very nice courtyard around pool,very quiet not what I'm used to being in Miami and Lauderdale all the time,the room is very clean I'm quite impressed alot better than the extended stay I have been in for the last two weeks in Lauderdale. But if your looking for night life you have to head east towards the beach cause there AINT (southern talk) NOTHING AND I MEAN NOTHING IN THE AREA,the Winn Dixie me and my crew went to was like a time warp back to the sixties....kinda weird.So if your looking for a quiet place to stay for a night or two you will be happy you stopped here there's not even any suspicious characters milling around or any drug deals in parking lot,guess ill have to watch the big screen tv (very nice tv might I add )for a hotel so don't let the looks from the road fool ya not a bad place at all. YALL COME BACK NOW..YA HEAR??

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thanks for your wonderful review of our property! We are so happy that even though you were on business you got to enjoy our hotel. Y'all are welcome back anytime for business or pleasure; hopefully in July so you can enjoy our pool!! Thanks again we really appreciate your business and do hope to see you again!

"We enjoyed all the good service,"

5
20/01/2016

Great, good breakfast. Clean , good service. Close to the beaches 20 or 30 minutes Close to airport and Orlando and Disney. All for a good price. I will recommend to freinds and family who are on a close budget.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for taking the time to review our property. We are so glad to hear that you enjoyed your stay with us and look forward to seeing you again during any future visit to the Space Coast area!

"Clean and affordable"

3
10/01/2016

The room was clean and a good price. The shower had good pressure and the air conditioner was also good. Only problem was the AC (being a split unit) had no noise insulation so whenever people walked by you could here them as if the window was open.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We are glad to hear that you enjoyed your stay. Thanks Again!

"clean, affordable, great breakfast"

5
08/12/2015

I recently had to visit Florida for a quick over nighter to attend a family funeral. The staff at the hotel are friendly, the room was clean, wifi worked great, and the free breakfast was great! I've never seen such a good hotel breakfast - they had waffles, pancakes, sausage and biscuits with gravy, pastries, juice, coffee, oatmeal, grits, fruit and cold cereal. Had a slight glitch with the HBO - sound went off for about 15 minutes - while all the other channels worked fine. The only restaurants right nearby are fast food and just a few to choose from, but much more to choose from if you drive a little further. Because I have family in this area, I may need to visit again - I will definitely keep this hotel in mind.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for taking the time to write a review about our property. We really appreciate guest feedback because it lets us know how we are doing and what we can do to ensure every guest has an enjoyable experience; just like you did! We are glad you had no issues and found everything meant your expectations. We are sorry to hear that your visit wasn't a happy one and hopefully next time you are in the Space Coast area it will be for a much happier reason. Thanks again and we look forward to seeing you again!

"Great location for Space Coast marathon"

4
06/12/2015

Only stayed here one night for the Space Coast Marathon and 1/2 Marathon. If you are racing, you can't beat this location. It's the closest to the race start/finish. They have it organized with the race for a shuttle. Upon check in they had fresh-baked cookies at the front counter, and they gave all runners a snack bag for breakfast the next morning (you could choose to take it on check in or get it in the a.m.) with an apple, banana, protein bar, and bottled water. I thought that was really nice to make us welcome. They have free wifi, and a breakfast buffet is included which has the typical hotel breakfast items like bagels and muffins, waffles, and some hot food. Not fancy, but enough to start the day. Parking is free. Most of the other hotels associated with the Space Coast race are on the beach, which is nice, but if you don't plan on staying at the beach for a little vacation, then why pay all the extra? Plus this place is much closer to the start and finish so the shuttle ride is shorter. If you are not coming for the race, otherwise, the hotel is about 4 miles from Cocoa Village (actually where the race starts) that is a shopping and dining area. I'm not sure how far it would be to the beach - not sure this would be your best option for a beach visit. I think it's also pretty close to Cape Canaveral so it's a good location for that kind of visit. It's also right off 95, so it's easy to get to. Otherwise, accommodations are basic. Nothing fancy. Combo shampoo/conditioner so BYO if you like separate. There is a pool on site.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you 3REDDOXIES for taking the time to review our property! We are so glad to hear that we did our job and made you feel welcomed upon arrival! We are conveniently located off I-95 (exit 201) close to many different places to shop and dine, as well as close to attractions, Port Canaveral and only a ten minute drive to the beach! We hope to see you again for next years Marathon or for just a visit to the Space Coast area! Thanks Again!

"Space Coast Marathon"

5
30/11/2015

This was a great value for our marathon stay. We will definitely be staying there for the next two years as we complete our marathon goals at Cape Canaveral. They provided a runner goodie bag for our marathon for the morning, had a volunteer making sure we got on the bus, and had great rates for the race...awesome experience.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thanks Andrea L for the excellent review of our property and congratulations for completing the Space Coast Marathon! We are happy you had an "awesome experience"; it was our pleasure to provide everyone with all the tools they needed to ensure an enjoyable and stress free experience. We look forward to seeing you again next year! Thanks Again!

"Best Western Cocoa Inn Stay"

5
27/11/2015

This Best western was easy to get to. Convenient. The staff was very pleasant and very helpful. I would recommend staying there when you are in the area. The breakfast choices provided me and my husband with many options

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for your excellent review of our property! We pride ourselves in providing the best service and experience to all of our guests during their stay with us. We look forward to seeing you again during any future visit to the Space Coast area! Thanks Again!

"Not bad for the money."

3
20/11/2015

This hotel is not the greatest of BW I have stayed at but for the price it served its purpose. Hotel is under renovation at this moment so hopefully when they get done things will improve. Right of the I-95, 6 miles to the beach and close to restaurants and shops.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for taking the time to review our property! Our property is currently under renovations in the lobby and some exterior areas, we are sorry if it caused any inconvenience being an older property renovations sometimes are needed to better every guest's experience while staying with us! We are conveniently located close to many attractions, shopping, dining, and of course the beach. We hope to see after all the renovations are complete so you can see all our property has to offer! Thanks Again!

"Over night stay"

4
02/11/2015

Driving through to get to Daytona and stop for night sleep.Hotel was under remodeling u wouldn't have notice no noise of construction. Very friendly and serviceable front desk.Breakfast was perfect. cool pancake and waffle machine.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for your perfect review of our property! We are happy to hear that you enjoyed your stay with us and we hope to see you again, perhaps during another drive thru of the Space Coast area! Thanks Again!

"A hidden gem..."

5
25/10/2015

I absolutely love staying at this hotel. It is perfect for a weekend getaway or a week long vacation. The staff is exceptional, housekeeping is great, and the rooms are comfortable and very accommodating with a hairdryer, coffee maker, microwave, refrig, great tv, internet, HBO and a pristine pool to top it off.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you so much for your wonderful review of our property! We are so glad you enjoyed your stay and look forward to seeing you again soon! Thanks Again!

"Stay at Best Western Cocoa, FL"

5
18/10/2015

Nice and polite people, rooms were clean, breakfast room was kept clean and everything was lept supplied withn food and drink. Motel personnel were neat, clean and polite in every aspect. Plenty of parking area, outside appreance was nice and attractive, I would recommend this motel to everyone I know. If I came back to this area I would stay at this motel.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for your excellent review of our property! We love to hear when our staff is providing the high level of service and satisfaction that we pride ourselves in delivering on a daily basis! Thanks Again!

"my stay at the best western"

3
14/10/2015

the room didn't have the appearance of being clean. It had hair on the bed and in one of the towels. The carpet also had 1 big stain on the side of the bed. they had a nice variety for breakfast. I did notice that they are renovating the lobby area of the hotel

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thanks for taking the time to review our hotel. We are sorry to hear that we didn't meet your expectations in all departments. Your experience doesn't reflect our daily goal to offer every guest a clean and comfortable stay, and will be looked into by management.

"BUGS and NO MANAGER"

1
01/10/2015

Moved pillows 3 bug wings! Was given new sheets to change bed but itched all night. Had to pay full price not even a discount. Keep trying to get in touch with manager he is never there and no assistant managers. Wow what a place to work. dirty, run down should of slept in my car.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for your review. We are disappointed to read about the experience you had at our property .The conditions you described are not up to our strict standards, and your comments have been forwarded to management so that we may investigate further. Our goal is to provide clean, comfortable accommodations to each and every guest, and we will make sure this occurrence is rectified. Again, we appreciate your feedback, and we hope you give us another chance in the future to not only meet, but exceed your expectations.

"Not a bad place, just a bad location."

2
24/09/2015

My coworker arranged for this room sight unseen. It's very near I-95 and a busy Pilot travel center filled with semi Trucks. Luckily our room was quiet and clean. The bathroom was very clean. I have no complaints, except that I did not feel safe, due to some seedy looking people wandering around the property. They looked like drug addicts. Hotel staff were polite. We slept well.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for taking the time to review our property! We are happy to hear you enjoyed your room and our dedicated staff. We are located right off of I-95, exit 201, which is only fifteen minutes from the Kennedy Space Center and Cocoa Beach. Our location is safe and we are sorry to hear that you did not, anytime there is ever an issue please call our front desk our staff is always more than happy to handle any issues that you may have, that way your experience can only be a good one. Thanks Again!

"As expected "

4
21/09/2015

Clean, well maintained room and grounds. Could stand better drainage around the pool area. Got ankle deep after a rain storm. No excessive noise. Friendly staff. Wifi is slow as dial-up and goes out when it rains. Otherwise everything was fine.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for taking the time to review our property. We are glad you enjoyed your stay with us and greatly appreciate your recommendations on ways we can improve our property and every guests experience while staying with us! Thanks Again!

"Clean rooms friendly staff "

5
22/08/2015

I stayed at this location for a week it was a very clean and quiet hotel. Rooms were up to date and very clean. The front desk staff was extremely helpful with helping us with any concerns. Great place to stay, will return when one the area.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for taking the time to review our property! We are so glad to hear that you enjoyed every aspect of your stay with us; from the cleanliness of the rooms and property even down to the welcoming and helpful staff. It is outstanding that all the hard work we give to every guest that walks through our doors pays off and that we will be gaining yet another return guest. We look forward to seeing you again and being able to wow you over and over again! Thanks again!

"No bugs"

3
17/08/2015

My biggest concern was that there would be bugs and to my delight there wasn't. The front desk put us in an isolated room and that made for a pleasant stay- no one above us or next to us. I have a feeling that the walls are thin but that did not affect us. The pool was nice but a little too small. The breakfast area was going through renovation and I did not feel comfortable eating among unfinished sheet rock with the fans blowing dust. The food was not appetizing in the least. We were offered a 5% discount on the last day but 5% for the previous two days would have been better (at least it would help after having to eat at the next door Waffle House). The motel is right next to a truck stop on a major road which made it convenient to get to but not a vacation-type location.

bwcinn, Guest Relations Manager at BEST WESTERN Cocoa Inn, responded to this review
Thank you for taking the time to review our property! We are glad to hear that our rooms met your expectations and your family was able to relax and have a pleasant experience during your stay with us! We are sorry to hear that the renovations taking place in the lobby and breakfast area were an inconvenience to you and your family. We are doing our best to make every guest as comfortable as possible during remodeling of our lobby. We hope to be able to wow you and your family when renovations are completed if your family decides to revisit our property during a future trip to the Cocoa area. We would love the opportunity to show how truly great our entire property is!