ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Airport Inn & Suites Cleveland, Cleveland

3.5/5  - basé sur 588 notations.
16501 Snow Road, 44142-2778, Cleveland, United States - See map

Book a stay and save at our newly renovated Best Western Airport Inn & Suites Cleveland, a Brook Park hotel that's conveniently located near the Cleveland International Airport, the Cleveland Browns Training Camp, downtown Cleveland, the IX Center and much more! Business guests will also enjoy our on-site business services and a close proximity to Ford Motor Company, General Motors, NASA Glenn Research Center and American Greetings. Family reunions and weddings will also love our charming Brook Park hotel. Inside our hotel in Brook Park, Ohio, guests will find spacious, well-appointed accommodations, each featuring free cable television with free HBO® and free Wi-Fi. Guests of our Cleveland area hotel will also enjoy a deluxe complimentary full breakfast each morning, swimming in the heated indoor swimming pool, working out in the exercise facility. Pets are also welcome. Just outside our Best Western Airport Inn & Suites Cleveland in Brook Park, Ohio, our guests will find themselves less than one mile from the best area attractions and Cleveland hot spots, including the famous IX Center, the Rock 'n' Roll Hall of Fame, Great Lakes Science Center, The Horseshoe Casino, Hard Rock Rocksino, Cleveland Metro Parks Zoo, Greater Cleveland Aquarium, Bodies The Exhibition, Cleveland State University and Baldwin Wallace College. Sports fans will also love being just minutes from catching a Cleveland Indians game at Progressive Field or Cleveland Browns game at the First Energy Stadium or watching the team practice at their training camp only three miles from the hotel. Local events are held all year long and include the Dew Tour, the Twin Festival, and the Cleveland National Air Show featuring the U. S. Navy Blue Angels.

Best Western

Hotel Airport Inn & Suites Cleveland

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 580 guest reviews
NOTE ISSUED
Excellent
186
Very Good
196
Average
108
Poor
43
Terrible
47
REFER TO NOTICE
Business Business
106
Couples Couples
129
Family Family
234
Friends getaway Friends getaway
45
Solo travel Solo travel
54
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Made traveling so easy"

5
31/08/2018

This is the only way to deal with an early-morning flight. Instead of the stress of waking in the middle of the night and praying for an event-less drive to the airport I was just minutes from the airport in a motel!

"Nice surprise"

4
24/08/2018

This was our first stop on a 31 day motorcycle trip from NY to Cal. Celebrating our 50th Anniversary! We look for clean, moderately priced hotels with good locations to our travel roads and easy access with good reviews. This fit the bill just fine. we had a little trouble finding the main entrance but once inside, everything was fine....especially nice bathroom and bed.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear laughing-egg, Thank you for taking time share words for your recent stay. We are glad that you enjoyed your stay with our specially big bathroom and Nice comfortable bed. Hope we will see you in future if you are in our area again. Have safe reset of your Trip!!!! Danny J. General Manager

"HOTEL STAY IN CLEVELAND"

5
20/08/2018

Very clean hotel, breakfast was good, had to wait for the front end dsk people to show up, wait was about 10 minutes upon check in and checking out . the location is central to the highway to get around Cleveland. Goody's is across the street for food, Dunkin Donuts is a short walk from the hotel.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Datas721, Thank you for your kind review and for choosing to stay at the Best Western Cleveland. We thrive on providing great memories for our guests and your comment shows that we are hitting the mark. Please be assured we will certainly share and recognize your kind review with our team. Happy Travels,

"Exceptional Value"

1
20/08/2018

This property met and excelled in all of my wife's handicap needs. Room was spotless, fresh, quiet, and easy to manuevere around. Parking was accessible to door. The commode had safety bars, and the shower was highly functional.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Daniel C, Thank you for your kind review and for choosing to stay at the Best western Cleveland. We thrive on providing great memories for our guests and your comment shows that we are hitting the mark. Please be assured we will certainly share and recognize your kind review with our team. We look forward to welcoming you back to Cleveland again soon. Safe Travels,

"Let the buyer beware!"

1
19/08/2018

Horrible.....where do I start with all of the shortcomings? We had supposed suite. It was in name only. It had a kitchen with a stove, refrigerator and dishwasher. BUT it had zero pots/pans/dishes/glasses/utensils...nothing and when I say nothing, I am not exaggerating! Next downfall, the food and breakfast was not good at all. But if you were hungry, you had better get there before 9 AM, because that is when it shuts down, even on weekends, We left for the airport on Sunday, only to find out that they do not operate the airport shuttle on Sunday, even though they are 2 miles from the airport. Our cost for UBER with tip was $15! When arriving I had to wait for 55 minutes for the shuttle coming in (2 miles away). They made no apologies, they have an attitude that "it is what it is". Next downer was that they did not make-up the room and despite paying big bucks for the less than average room, we had no fresh linens, not clean room, not empty wastebaskets etc. No excuses, they said that they would "get to it", but that never happened! Finally, we were there for several days...stupid me for not moving after the first day...every day there was some outside company training class being held in the main break area on the main floor. They were watching movies, many with vile profanity right off of the lobby. This was absolutely unbelievable. If this is remotely indicative of a Best Western, I never want any part of them again!

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Wayne F, Thank you for sharing your feedback in regards to your recent experience at the Best Western Cleveland. We appreciate your feedback and are disappointed to hear that about your room accommodation and service issues you experienced. We at the Best Western consistently strive to achieve high standards of service and regret we failed to meet your expectations during your past stay. We certainly would not want you to have a poor impression of our hotel and would love the opportunity to turn your stay around. If you would be so kind to provide us with a direct contact number or email; we would certainly like to further discuss how we can and Make It Right for you. Thank you again for your taking the time to provide us feedback from your past stay as we use it as a means to improve. We look forward to hearing from you soon. Danny J.

"Relaxing"

5
14/08/2018

We have stayed at this hotel twice and both times we were very happy with our stay. Are room was clean and the staff was friendly. The hotel is minutes away from a variety of activities. We went to an Indians game both times we stayed and it was nice to be able to relax in a comfortable bed after the game.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear kmgregg47, Thank you for your kind review and for choosing to stay at the Best Western Cleveland Airport Inn & Suites. We thrive on providing great memories for our guests and your comment shows that we are hitting the mark. Please be assured we will certainly share and recognize your kind review with our team. We look forward to welcoming you back to Best Western Cleveland Airport Inn & Suites again soon. Safe Travels, Danny J. General Manager

"Cleveland stay"

5
13/08/2018

I stayed here while my husband flew to take care of business for 2 days. While I was here I did our wash took forever bcz only 1 unit each. It's a nice hotel has comfy king bed, good brkfst,I do like their tv network bcz u can pause n rewind live tv. Friendly staff. Free airport shuttle. They let us park our flatbed trailer n drop it there while I stayed here.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear sfritz6974, Thank you for taking time to share your review with us. We are so pleased to hear that you enjoyed your stay at the Best Western Cleveland Airport Inn & Suites and will certainly pass along your kind remarks and feedback to our team. We hope to have the chance to see you next time at the Best Western Cleveland Airport Inn & Suites! Danny J. General Manager

"Customer Service Is Lacking"

4
06/08/2018

When we checked in the pool had a gross film all over the surface of the pool! Front desk said they clean it every morning at 9am but they had a bunch of kids swimming just before check out! They assured is they were working on it and our kids could go down in an hour! So we went and got something to eat and when we came back a lil more than an hour they had switched shifts and the new person working the Front Desk said it would be an hour til it was clean! So..we waited and finally it was clean! We booked this hotel because it had an indoor pool! Then went to use the restroom in the pool area and there was no door knob so I closed the door but left it so it didn't close! Unfortunately...another guests child wasn't so lucky! Another guests son got stuck in the bathroom and it took 6 ppl to free the child from the bathroom! There wasn't even a Out of Order sign on the door! Also... guests were leaving stacks of trash in the hallway! On the positive side...the rooms were very clea n, good size and the bed was super comfortable! The free breakfast was great with a large variety of things on the hit/cold buffet! The location is great as well!

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Chrisina L Thank you for sharing your experience; we are thrilled to hear you found our guest rooms, location and Breakfast to your liking. We are disappointed to hear that your experience was less than impressive. Providing our guests with a comfortable and relaxed stay is of top priority to us, so we're disappointed to learn of your experience with our front desk and outlets team. We greatly appreciate your feedback, as we use it as a means to improve and we hope to have the opportunity to welcome you back soon and Make it Right. Danny J. General Manager

"I'd stay somewhere else "

2
01/08/2018

Stayed here for 4 nights in July. Rooms were basic. I'm not OCD but bathroom had pieces of toilet paper on the floor at check in and part of a bandaid on the floor also. Next day housekeeping came in and “cleaned” and the pieces of toilet paper were still on the floor. The next two days housekeeping didn't even bother to clean the room. Wouldn't stay here again or recommend to a friend.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear lolancam, Thank you for choosing the Best Western Cleveland Airport and for sharing your feedback in regards to your recent experience. We appreciate your feedback and are disappointed to hear that the service you received did not meet your expectations. We at theBest Western Cleveland Airport consistently strive to achieve high standards of service and regret we failed to meet your expectations on this particular occasion. We would certainly like to further discuss your experience and so we may prevent future recurrences of this nature. If you would be so kind to provide us with a direct contact number or email; so we may speak with you further on how we can make it right. Danny J General Manager

"Most Horrible Staff EVER!"

5
30/07/2018

We had a block of rooms x 2 nights reserved for months for a soccer team and families and upon check in was told 1/2 of our block was not available! Displaced 28 boys and 3 families to another, very seedy motel! The front desk would not help - saying it was not their error - though, when we called the next day - magically those rooms were suddenly available to other hotel guests but not to us. 70+ people will NEVER stay with the Best Western chain again!!!!!!

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Cleveland Airport and for sharing your feedback in regards to your recent experience. We appreciate your feedback and are disappointed to hear that the service you received did not meet your expectations. We at the Best Western Cleveland Airport consistently strive to achieve high standards of service and regret we failed to meet your expectations on this particular occasion. We would certainly like to further discuss your experience and so we may prevent future recurrences of this nature. If you would be so kind to provide us with a direct contact number or email; so we may speak with you further on how we can make it right. Danny J General Manager

"DO NOT BOOK A ROOM HERE"

1
25/07/2018

All I can say is this place is a Horrible place to stay! The only staff that was good was the housekeeping and shuttle driver!! The manager should not even call himself a manager- his customer service skills are very disappointing!

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear valued Guest, Thank you for taking time and leave feedback for your recent stay with us. Please accept our sincerely apology to not able meet your exception. Happy to read that our staff did made your stay good. Happy travels,

"Meh, over priced for what you get"

3
16/07/2018

Pros: it was close to the airport. It was quiet and clean. Cons: no shuttle service unless you make a reservation. Which we were not told about, until we needed the shuttle to the airport and it was already reserved. First day, we left the hotel at 10 am, housekeeping was in the hall a few doors down cleaning. Got back to the room and it had nothing been cleaned. The sink plumbing fell apart under the sink and water went everywhere. On the plus side, it was fixed quickly. AC unit was very noisy and it was either too cold or not cold enough I just felt it was over priced for what you get. Just my opinion.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear LJK, Thank you for your stay and for taking the time to share your experience with us. It is great to read that you appreciated our staff and our well appointed rooms. However, I'm sorry to read that the service of your room fell below par on this occasion. We aim to be able to support you in your journey to success and your comments value to us. We have shared these with the management for review and because of this, we will continue to improve through the comments you have provided. We appreciate you as our guest and hope we can welcome you back and provide you with a better experience in the future. Kind Regards, Danny J. General Manager

"Perfect stay for Best of western"

5
09/07/2018

Selected this blindly because other team member were staying here. Staff is incredible. Everyone very friendly from cleaning staff,front desk staff, breakfast and management. After few minutes we get call to ensure everything was top natch. The room was spitspot clean. We definitely stay here again,

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear travels2014653 Thank you for staying with us and we are glad to know that you were taken care of during your stay with us, We look forward to seeing you again. Have a great day! Happy Travels Danny J.

"Good for the price "

5
09/07/2018

Great hotel, we stayed last year and we come back for this year, good value for money, large clean rooms, comfortable beds, I must says about front desk staff were awesome. Girl check us in her name was devya if I am not wrong. It's hard to please everyone and in a busy hotel some people can always find fault but I have never bad experience here. We had travel with family and always enjoyed stay here.

"If I could give it a negative review ranking, I would"

1
07/07/2018

Wow, what a mess this place is. We reserved a Park'n'Fly rate through a third party on a Saturday night and it was accepted by Best Western. When we arrived to check in (90 miles from home close to CLE airport), we were informed that the hotel did not have shuttle service to the airport on Sundays! Three different corporate employees of Best Western said they had never heard of an airport hotel charging a Park'n'Fly rate without a shuttle so we paid another $15 to go 2 miles to the airport. When we returned from or flight the following Tuesday, the same hotel posted shuttle times which stopped at 11pm. We boarded after 10:30pm and returned to the hotel after 11pm.........and the shuttle was continuing to pick up passengers when the service was NOT supposed to be running. Apparently, their rules can change at whim. The room we were given was right next to the front desk, so we did not sleep at at as there was constant noise. I run every day, but the fitness center was filled with ladders and paint cans. Our room was AD (not requested) therefore there was not rim on the shower and water went everywhere, including all the way to the door. If you stay here, don't expect customer service as they did not accomodate anything we requested!

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Leonard W, We're pleased that you took the time to comment on our hotel so that we can respond to your concerns, I apologize that you were disappointed with many aspects of the room and your stay. Everything we do is aimed at improving the guest experience, and we obviously let you down in some ways. Reservation was made thru International Holiday and as I send you personal email I did show on page that we do not provide shuttle service on Sunday. I have record indicated that we pick you up on your return around 10:45 pm so you are in our shuttle service hours and we provide service. When you're in the area again, we invite you to try us again. Our hotel improves with each passing day. Of that I can assure you.

"Best Western saved the day!"

5
05/07/2018

After a nightmarish experience at the hotel (and i use that term loosely!) we were supposed to stay at for our 20 hour overnight layover at CLE, we found ourselves without a vehicle or room, in the middle of the night, in Cleveland, with two young girls (one who's in a wheelchair). We could see the BW sign glowing in the distance and figured it was worth trying since we were able to get to it on foot. We called before heading over there and the wonderful employee at the front desk was extremely helpful and sympathetic. She even hooked us up with an amazing, last-minute rate due to our struggles. The hotel was clean, bright, and airy as most Best Westerns have proven to be. The staff was absolutely over-the-top amazing. Our room was clean and comfortable. They have a lovely indoor heated pool, full hot breakfast, wifi, and a free shuttle to and from the airport. They helped assist me with several odd needs as we were trying to get settled in, one of which was even going into the closed kitchen and finding me something soft to eat for my little one could so I could administer her medication (I was unable to bring certain things through security at the airport with me). We had a wonderful stay. I cannot thank the staff enough for their amazing customer service and efforts. Good, safe, clean, well staffed hotel.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear 126mikaelal, We appreciate and thank you for your kind and pleasant feedback, which indicates to us that we're on the right track in meeting guest needs and exceeding expectations. Specifically, we're pleased that you liked our free breakfast, ample free shuttle and great staff, among other things. It's our pleasure to serve you and want to invite you to stay with us again. We look forward to doing a great job for you again. Sincerely, Hotel Manager

"Quick Stay"

4
03/07/2018

Traveling back home and needed a hotel near airport. Rooms were clean:) quiet:) And overall large:) Bathroom was of a nice size:) Provided free shuttle service to airport:) the drive, Greg, was friendly and a great help. Would stay again:)

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Jayjay099, I thank you sincerely for your comments, which mean the world to me. I strive to create an excellent atmosphere for guests and am pleased to be succeeding. I especially thank you for pointing out that we always do our best and provide large, clean rooms, excellent value and so much more. I'll share your positive comments with everyone on the team, and we all hope to have you with us again. We're ready to serve you again soon. Happy Travels.

"Average hotel - meets the need"

3
03/07/2018

This hotel is average for the price point. The room was nice and clean. The bathroom was very large with a lot of counter space. The pool was nice but cold. The breakfast was your typical hotel breakfast. Unfortunately, the dining room is very small and the hotel was busy on both nights so the room was extremely crowded. The front desk staff were kind and helpful.

"Best Western Airport Inn & Suites Cleveland"

4
23/06/2018

Everyone was very helpful. Rooms was great. Be sure to ask if your room has a view if this is one thing you cannot go without. The rooms on one side of the hotel are fogged out because of a city ordinance. It takes a little getting used to but it worked out for us because we could leave the curtains open and get bright light into the room. Lots of parking in the back, they will take you to the airport where you can ride the RTA into town for $2.50 and $1.25 if your are a senior. Much better than paying $20 to park down town. RTA goes to the Rock & Roll Hall of fame as well as the ball park and shopping.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear L Chase B, Thank you taking time and leave feedback for your recent stay with us. Due to City Ordinance our window facing housing area are frosted. But I am Happy that you make it works with leaving your curtain open. Yes our guest love to get rapid (RTA) when they were here for game and specially parking is bit expensive. Hope we will see you if you are in our area again. Warm regards, Danny J. General Manager

"Clean,Quiet and a wonderful breakfast!"

5
22/06/2018

My husband and I were in Cleveland for a couple of days and needed a budget hotel near the airport. This hotel offers free shuttle service to and from the airport. The room was very clean and roomy and did NOT smell of air fresheners. The bathroom was huge compared to other budget inns. Everything was in working order (coffee pot, TV, AC, refrigerator, and most importantly, the complimentary WI FI.) Breakfast was very fresh and high quality. It included waffles, bagels, scrambled eggs, bacon, sausage, biscuits, gravy, and an assortment of cereal and toppings. Edna, the hostess, is very attentive and noticed that my husband had burned his bagel. She IMMEDIATELY replaced it with a perfectly toasted bagel. The desk staff is very polite and allowed us to stay a couple of hours past check-out because of our late flight. There is a small pool and workout room. If you are in Cleveland to sight-see, this hotel is half an hour (highway) from most of the attractions. There is a small family restaurant across the street called Goody's that is very good and offers some vegetarian options (10% off for BW guests).

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear 209barbarai We're thrilled to have had the chance to serve you and thank you for taking a moment to provide this feedback. Wonderful to hear that we were able to get your travels off on the right foot and hope to welcome you back in the future. Stay well, Danny J.

"Nice stay"

4
22/06/2018

My family stayed recently for one night to catch an early flight. The room was clean and comfy. They will allow you to park your vechile in the backnof thier lot while you are gone for a charge. It was still cheaper then paying parki g at the airport. No shuttle service on Sundays, but only a mile from terminal so cab shouldn't cost to much.

"Poor housekeeping"

2
21/06/2018

The first day no one came in to clean the room, replace towels or toiletries. The 2nd day they came in, barely cleaned the bathroom counter, things from the morning were still moved and untouched. The kicker was the bed was only remade, no clean sheets, I know this since being a woman I had a feminine issue and had an accident on the sheets,which was EXTREMELY noticeable! The housekeeping would of had to have been blind to not see it! Just plain lazy... On the upside the front desk was very helpful. Will not return!

"Terrible Customer Service"

1
15/06/2018

I am rewards member and booked the hotel on my way in and return from a trip. On my reservation I indicated I needed two cribs. I arrived around 10:00 pm and they didn't had the cribs. I was forced to cancel my stay, look for a hotel that had cribs and shuttle to the airport with two sleeping babies in the car. When I come back from my trip they only canceled one night and charged for the other. I called customer service and told them the story. Is up to the hotel to address, they claim I never cancel the reservation and I need to show proof. I don't have proof. The person said it was canceled. I didn't write down a cancelation number, didn't write down person name. I am very dissapointed it became their word against mine. I am also dissapointed that I am a rewards member, have stayed many times with them and they should have a record of some sort that we always show up or something. I am never staying at a Best Western again, and if I have to, never this hotel. By contrast the Sheraton at Cleveland airport was great. They had the cribs made when we arrived. It may be a little bit more expensive and no breakfast but it is worth. Excellent service

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Sylvia P, I appreciate you taking the time to leave us a review on TripAdvisor. It's unfortunate as a professional hotel user, your experience was less than desired. We don't advertise that we do offer crib and shuttle hours are listed on website with limited service. Your hotel Reservation wasn't cancel for second night. As you contact Best western Customer Care and failed to provided cancellation number as hotel we can not do much on it. Afterward making threats to charged back for amount. Definitely not something we experience from our guests especially after they stay with us. We at Best Western Cleveland hang our hats on advocating for our guests and their needs, making them feel welcomed and close to home. Warm Regards, Danny J. General Manager

"Check in!"

3
06/06/2018

We arrived early and they wouldn't let us check in unless we paid more money for a few hours. Strict about you not checking in until 4 even though room was ready. Poor location for restaurants. Definitely need some transportation

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Lesley B, Thank you for taking time and leave your feedback for your recent stay with us. Please accept apology for your inconvenience. Hotel Offer check in time is any time after 04:00 PM. Early check in depend on your room type and last night occupancy. Hotel offer shuttle service from Airport to the Hotel. You may be missed that information. But I hope you can give us one opportunity to serve you better in future. Warm Regards Danny J.

"Very clean. well run hotel. Nice pool and breakfast, but no hot tub"

5
31/05/2018

Very clean and spacious room (we had the family room with full kitchenette. The indoor pool was nice and the location was convenient to the expressway yet quiet. Breakfast was very good and the staff excellent. No complaints (other than the lack of hot tub).

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Janhuss, Dear EC, Thank you for your five-star rating and review of the Best Western Cleveland Airport Inn & Suites I was thrilled to read just how much you enjoyed the hotel amenities, extensive breakfast offerings, and convenient central location! I'm glad to know we've earned your business and look forward to future opportunities to host you. See you soon! Warm regards, Danny J.. General Manager

"convient"

4
29/05/2018

this was a convenient location only 15 minutes to downtown Cleveland as always with Best western the breakfat was tasty the hotel is literally right off of the highway but we did not here any traffic. The only downside is the windows are frosted because of the close proximity to the neighborhood

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear N2713HCgaryb, Thank you for all your comments about hotel, services and staff. We have a very convenient location near the Downtown area and major venues. We hope to see you again! Warm Regards Danny J.

"Very pleasant stay - large room - great breakfast - very friendly caring staff"

5
21/05/2018

These people are so nice, and this hotel is very comfortable and convenient to both the airport and the Interstate to get downtown. Our room was large and had nice amenities. The breakfast was terrific, much better than most free breakfasts at mid-priced hotels. The staff was great, and took personal interest in helping us navigate the city, and asked the next day how everything went. Excellent value. We would definitely return.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Jerry J. Thank you so much for being such a loyal guest to our hotel and for taking the time to share your thoughts about the hotel and our staff. Please know how much our restaurant staff appreciates being of service to you and were very excited to learn of your comments. I was so pleased to hear of your comments regarding our team and we strive to do everything we can to make your stay as comfortable as possible. Thank you again and do look forward to being of service again. Best regards, Danny J. General Manager

"Great hotel"

5
21/05/2018

We only sprayed for one night, but the hotel was very clean and the stuff was very friendly and helpful for check in/out. The rooms we're very nice and comfortable. Would definetly stay again on return trips!

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear JustAnotherDay04, Thank you so much for being our guest and taking the time to share your thoughts. I can't tell you how much your comments mean to myself and the entire hotel staff. We do all that we can do to help our guests with every aspect of their experience.We greatly appreciate your comment and so happy to hear of your satisfaction.Thank you again for being our guest and we look forward to being of service to you again. Best regards, Danny J. General Manager

"Great Stay"

4
23/04/2018

Recommend stay.. friendly staff. manager care about his customers . The room phone and television was not working. Came from home to the hotel to fix the problem. Will be back and I'm bringing friends.

Danny36108, Director of Sales at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear giaw22, Thank you for your rating of the Best Western Cleveland Airport Inn & Suites ! I'm pleased to hear what a positive impact Manger had on your experience and look forward to sharing your kind words with him. I know I speak for Manger and the rest of the staff when I say we are proud to have earned your recommendation! I look forward to the opportunity to host your lodging needs again the next time your business brings you into our area.

"second stay and still pleased"

5
23/04/2018

The first time we stayed here was in October 2017 for our son's bday and the staff went out of their way to make it very special for him. This was our second stay and I can't really complain about my stay other than the person doing breakfast was obviously overwhelmed since the food kept running out and guests were left wanting. The room was very clean, parking was easily accessible. The boys enjoyed the indoor pool and fitness room. All in All it was a great stay since we got to spend time with our son who is a student at Baldwin Wallace University and the drive is only 10 minutes away.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Caridad R, Thank you for your five-star rating and review of the Best Western Cleveland Airport Inn & Suits. It brought me great joy to read that you've become a repeat guest of ours and that you always leave satisfied! I'm glad to know what a positive impression. The hotels convenient yet quite location keep you coming back time and time again! Hope to see you again soon! Warm regards, Danny J General Manager

"Had testing at Cleveland Clinic, needed to stay 2 nights."

3
20/04/2018

Everything went very well while we were there, Room was handy for all of us, including my husband and Yorkie! Restaurants were close and with the weather being quite snowy, we were relieved to not have to go far. Will definitely stay again if we are in Cleveland.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear DebbieF, Thank you for taking time and leave your valued feed back for your recent stay with us @ Best Western Airport Inn & Suits. I'm also glad that you enjoyed your room clean room and and Close by restaurant. We hope that the next time you are in town, you will once again choose the Best western Airport Inn & Suits. Sincerely, Danny J. General Manager

"Ray of Light in Travel Nightmare"

5
17/04/2018

During a horrible 30 hour experience with American Airlines and being stranded in an unexpected city at 4am we were lucky to find this Best Western. When we finally learned in the middle of the night that we were going to be stuck in Cleveland till the next afternoon we searched for a much needed bed. Dawn at Best Western was incredible. She had everything waiting for us when we got there. She made sure we had everything we needed and offered us a much needed juice which was more the airline had done. The room was spacious and the beds were very comfortable. Everything was very clean, My husband likes to sleep in a cold room and the air conditioner worked very quickly. The next morning the breakfast was excellent. We ate in the room so we just grabbed yogurt, muffins and bagels. The muffins were very fresh and tasty, the bagels were soft and there were all the fixings. They also offered eggs, make your own waffles and the rest of the typical hot breakfast options. All included in the hotel's very reasonable price. When it was time to leave the shuttle took us right away and the driver was very friendly. We did not have enough time to explore the other amenities at the hotel but what we did experience was excellent. When you are in the middle of a bad travel experience there is nothing better than finding a business and people who can provide you with some comfort and care when you need it most. Dawn and Best Western Airport Inn helped us during this "travel experience" and we were very thankful for their efforts.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear lunchhugsmom, Thank you for the great review I have shared your feed back with the staff and we will continue to do a great job. We hope you will come back and see us in the future :) Warm regards, Danny J. General Manager

"My sons Birthday"

5
04/04/2018

Check in was a breeze, I believe her name was Jerry she was pleasant and fast and checked us into room 329 it was my sons birthday and his birthday was on 329! I LOVE THIS PROPERTY. Breakfast is AMAZING ROOMS ARE GREATAND THE POOL IS AWESOME. Will absolutely be back

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Rosa P, Thank you for your five-star rating of the Best Western Cleveland Airport Inn & Suits! I was incredibly pleased to read how much you enjoyed our staff's service, clean and spacious room layouts and convenient location. I know I speak on behalf of my entire staff when I say we are proud to have earned your recommendation. Please come and see us again soon! Warm regards, Danny J. General Manager

"grateful and impressed"

5
26/03/2018

My mother was flying home after a long stay with me, and she stayed here. She is 71 and a diabetic. She flight landed at 7pm and I was concerned about her getting something to eat. I found out the shuttle bus driver JIM actually stopped some place for her to order some take out food and stayed with her the whole time. Very impress and thankful

"Spacious suite with nice breakfast"

4
12/02/2018

Stayed for the first time at the hotel for a night while travelling with the family. We were in a suite with the side kitchen which gave my son room to play with his toys and a pull our couch to sleep on. Family enjoyed swimming and playing in the pool in the evening. Water was hot and good pressure in the shower which is always something I notice. Breakfast had a waffle maker, eggs, sausage and the standard cold items. Overall great for a night and would stay in again.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear I1139PHmatthewg, Thank you for taking time and leave your value feedback for your recent stay with us here Best Western Airport Inn & Suites. 'm happy to hear you enjoyed our great heated pool, shower and breakfast options. We hope to see you again soon when traveling back to Cleveland Ohio. Sincerely, Danny J. General Manager

"Perfect"

5
04/02/2018

Will stay at this hotel again..Good price.. very nice staff!.. The shuttle to the airport was fast and efficient!.. we did not have the breakfast so I cannot comment on that but everything else at this hotel was nice.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear 676laryd, Thank you for your five-star rating of the Best Western Airport Inn & Suites Cleveland Ohio! I was incredibly pleased to read how much you enjoyed our staff's service, clean and spacious room layouts and convenient location. I know I speak on behalf of my entire staff when I say we are proud to have earned your recommendation. Please come and see us again soon! Warm regards, Danny J. General Manager

"Frosted Windows!"

2
29/01/2018

We stayed here recently and found after check-in that the windows on our room were frosted. When I inquired about this, I was told that residents in the nearby neighborhood complained to the city about the hotel (specifics were not mentioned) and the city required the hotel to frost the Windows that faced the neighborhood. I wish this had been disclosed prior to our check-in. The hotel was OK otherwise, probably a 3, maybe 4, rating. However, I never rate a hotel above a 2 if I find something dishonest or disingenuous. I believe the frosted windows should have been disclosed when our reservation was made. Fortunately, we aren't claustrophobic. Had we not checked in late at night after a long drive, I would have asked for another room. However, the hotel was fully booked due to the IMS at the I-X Center, so doubtful that a Room change could have made. If you stay here and want to see out your window, ask about this when you make your reservation.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Polaris1977, Thank you taking valued time and leave feedback for your recent stay with us here at Best Western Cleveland Airport Inn & Suites. Please accept my sincerely apology to not able to meet you exception due to frosted Window. I will take your suggestion and start changing on website and we will start letting guest know as well upon check in as well. Hope you will give us one more opportunity to gain your trust. Yours Sincerely, Danny J.

"Okay hotel, nice staff"

3
26/01/2018

The hotel is nice, nothing amazing. It was moderately clean. The fitness center is pretty terrible and consisted of a functional treadmill, a broken treadmill, 2 stationary bikes and a cheap stair stepper. The water thing in the fitness center was broken. The breakfast was good, fruit selection sucked. The staff were nice.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Nkuck1, hank you for your review of the Best Western Cleveland Inn & Suites. Please accept our sincerest apologies for the fitness center equipment issue you encountered. I can only imagine how frustrating that must have been and that it not only happened at our hotel but another one as well. I would also like to apologize for the level of service that you received when you brought it to our attention. Your comments will be addressed with my staff to ensure that we are always providing exceptional service to our guests. I hope that we will have a chance to make up for this during your next trip to Cleveland. Yours Sincerely, Danny J.

"Nice hotel close to airport"

4
10/01/2018

Everyone at the hotel was friendly and helpful, As a platinum member i was upgraded to a suite which had a refrigerator and small kitchen as well as a sofa. Very close to airport, rental car return, stores and food. Some local bars nearby if you want to grab a drink. Breakfast was good and breakfast staff was really helpful.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear AndyFox1979, Thank you for taking time and leave feedback for your recent stay with us here Best Western Cleveland Airport Inn & Suits. We are happy to see that you enjoyed your stay and that you got a chance to try out some fine dinning establishments right close to our hotel. Our Breakfast staff is incredibly excited and pleased that you were happy with our service and accommodations.e look forward to providing an outstanding service that you deserve! Sincerely, Danny J. General Manager

"Great stay, great value"

5
02/01/2018

Really good experience. Quality for the price. Close to Cleveland Hopkins airport and a post midnight arrival. Would definitely stay here again. Super clean, comfortable bed and good breakfast. Easy check in.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Virginia P, Thank you for taking time and leave feedback for your recent stay with us here @ Best Western Cleveland Airport Inn & Suits. We glad that you enjoyed your stay with us. I am very pleased to read how beautiful you found our hotel to be and I am honored to have earned your recommendation! We look forward to hosting you again the next time you are in town! Warm regards, Danny J. General Manager

"Very nice room & staff. Shuttle not until 10AM"

4
31/12/2017

Very nice room and friendly staff. Breakfast looked good ( I didn't have time for anything more than coffee). Disappointed that the free airport shuttle didn't start until 10 AM (the primary reason I chose this property). Staff pre- arranged for a driver that met me at 6:15AM. So that was good. The room was very nice - wish I had more time

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Rob W, Thank you for taking time and leave value feedback for your recent stay with us here @ Best Western Cleveland Airport Inn & Suits. Feel Sorry that you missed out our good breakfast. And we are working on to change our hours for shuttle to 04:00 am so very soon it will be change so we can able to provide that service in future. I hope we will see you in future and you will be able get chance for our Breakfast and Shuttle Service. Happy New year!!!! Danny J.

"Very happy"

5
30/12/2017

If you are looking for a clean and comfortable room,for the price, this is it. The staff was very friendly and helpful. The breakfast was very good,better than I had at other hotels. Very happy with my stay. Would stay here again.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear michaelkR3725YC, Thank you for taking time and leave value feed back for your recent stay with us. Thank you for your five-star review of the! I am very pleased to read how beautiful you found our hotel to be and I am honored to have earned your recommendation! We look forward to hosting you again the next time you are in town! Warm regards, Danny J.

"Gets the job done"

4
28/12/2017

I stayed at this hotel 1 night on my way through Cleveland. Clean, friendly staff, good breakfast. Some of the furniture in the room was a little shabby, and it was hard to adjust the temperature in the room without a thermostat and only an a/c, but i would stay there again.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear mimiinbflo, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Happy New Year!!!! Danny J. General Manager

"Economical and very friendly staff"

4
26/12/2017

Stayed at the Best Western while visiting family over the holidays. If was nice that the hotel offered a multi night stay discount. The room was fine and the beds very comfortable. The breakfast provided hot food choices and the staff were very attentive and friendly. The lobby was quite small, so our group had no where to gather, but that was okay given the great rate we received. There is a Bob Evans and local restaurant right next door to the hotel. The hotel is right off the interstate and easy to find. Fast food restaurants are less than a mile away.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Dan M, Thank you for taking the time to fill out our survey as we are always looking for ways to improve. We are happy to know that you enjoyed our location to restaurants and Malti Night discount. Our staff is always striving to make our guest feel welcomed and at home. We look forward to having you as our guest in the future. Kind wishes, Danny J. General Manager

"early flight next morning"

5
20/12/2017

We had stayed at this hotel years ago when it first opened. It was very nice with a big indoor pool. It was also a pre flight stay. We stayed again a few years later and it had gone downhill Quit a bit. . We tried it one more time and were pleasantly surprised at the improvements. This hotel is very near the airport with an excellent shuttle that starts early and runs late. The price of parking was reasonable. We booked the shuttle for 6 am. The driver was early but what was really nice was that they had breakfast ready early ( it started at 6am) We took advantage of that and it was really good. Lots of choices and hot and fresh. To top it off they gave us a little go bag breakfast with a granola bar, banana. and water.Saved us the cost of a breakfast at the airport. Both checking in and checking out the front desk clerks were smiling and so pleasant. Room was very clean and quiet and seemed to be upgraded recently.We have found our new go to airport hotel and will be telling all our traveling friends about it. Thank you

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Richmond4th, Thank you for staying with us @ Best Western Cleveland Airport & Suits. It brings me great pleasure to hear what a positive impact my professional and friendly staff had on your stay and your ability to navigate the city. I'm thrilled to hear how much you enjoyed your two visits with us in our clean and quiet facility. Happy Holidays!!! Danny J.

"Getaway"

5
08/12/2017

Great stay as usual. Can't wait to come back. Great location, good breakfast, not far from many different stores, restraints, etc. Price is always good. Staff accommodates requests when needed. Never had an issue

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear 99meghanl, Thank you for taking your valuable time and leave a feed back for recent stay with us here @ Best Western Cleveland Airport Inn & Suits. Thank you for your five-star rating and review. It brought me great pleasure to know we could provide a sense of comfort and relaxation. I hope the next time you find yourself traveling to Cleveland we can host you again! Warm regards, Vijay J. General Manager

"Good for the price"

3
06/12/2017

This hotel is well located just 5 min shuttle drive from the airport. It has everything for a airport overnight stay. Room were clean with a good size bathroom. Nights can be cold in winter unless to bump up the dry heater by the window which is really not the best. I do agree more can be done for breakfast but it remains a $80 a night hotel so one should not expect much more. I would come back.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Sylvanito, Thank you for taking time and leave feedback for your recent stay with us here at Best western Cleveland Airport Inn & Suites. We never like to hear that we have fallen short, but your comments, both good and bad, help us improve our quality of services on a daily basis. Rest assured your comments will be shared with our team, and it's through comments such as yours that we're able to improve. Thanks again for your time, and hope we'll see you back. Danny J.

"Clean, and indifferent"

1
03/12/2017

No clear glass in room. Poor breakfast No express checkout. NOT a typical Best Western. Staff was painting parking lot between parked cars, without any prior notification. Had to wait over 10 minutes for clerk at checkout.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Douglas W Thank you for taking time and leave feedback for your recent stay with us here at Best western Cleveland Airport Inn & Suits. Please accept my sincerely apology for not able to meet your exception. Due to resident area we have foster window on south side of building room. We did notified all our stay over guest and their was note at Desk about Parking lot striping. I will personally look into Express Check out issue and make sure that never happens again. Sincerely Danny J.

"Great Stay!"

5
03/12/2017

Stayed for two nights on business. When I first entered the hotel, I could smell disinfectant. I was actually quite pleased with this as I could tell that the hotel was actually clean! The room was sufficient and clean. Shower was clean and the water pressure was excellent. The room had a microwave and a fridge...both were used. The bed was a little firmer than my taste, but I am a memory foam sleeper. I still slept well despite this. Probably my only negative statement would be there is no vending machines in this hotel, so there were no options for snacks, which is no big deal, I probably shouldn't be eating them anyway! The breakfast was surprisingly good, protein, oatmeal and toppings and fresh fruit was available which is a big plus. Red Head Ana and Jessica both left sweet messages...was so nice to see that. Never saw that in a hotel before! It put a smile on my face. I would definitely stay here again. Great value for the price.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Lisa S, Thanks so much for staying with us here at best western Cleveland Airport Inn & Suits and for taking the time to share your experience with other travelers here on TripAdvisor. We're very glad that you had a nice stay, and we appreciate your detailed review. Thank you for complimenting the staff as well as the cleanliness of our hotel. We look forward to your next visit and appreciate your business. HAPPY TRAVELS!!!! General Manger Danny J.

"Great place to stay very friendly staff"

5
03/12/2017

very clean and great people, awesome breakfast, great value will reserve again anytime, clean pool and spa great workout room staff was very good and friendly thank you for a great stay and will be back for sure!

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Donp612, On behalf of the entire team here at the Best Western Airport Inn & Suits, we thank you for choosing our hotel and for the outstanding review. It was a pleasure reading the comments about your recent stay and we are glad to hear that our hotel to your satisfaction. We hope to see you return soon. Kind regards, General Manager Danny J.

"Stay"

4
09/11/2017

Had a great stay at the BW....Room was clean, well appointed. Swimming pool was just the right temp and very clean. Staff was very pleasant!!! It was very close to the Cleveland Airport but never heard a plane!!! The breakfast was hotel fair, suffiecent not anything extraordinary. I would recommend this BW to my friends and family!!

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Carol lee G, Thank you for taking time to share your experience and feedback with us. We greatly appreciate all the compliments on our hotel, staff, and amenities. Your opinions and experiences are extremely important to us as we want to give our guest the very best home away from home. We hope if you ever visit Cleveland Ohio again you'll choose to stay with us, safe traveling! Danny J.

"Awesome"

5
06/11/2017

Great value the rooms were super clean and I own my own cleaning business and couldn't find any issues in the cleanliness of the room and hotel over all friendly staff they all went out of their way to be helpful loved it

"Best Western Airport"

5
30/10/2017

I've stayed here several times in the past few years, and it is a very nice hotel. Recently remodeled, good location, Breakfast is better than other BW's I've stayed at, overall a good choice in the area.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Jim F, Thank you for your feedback regarding your recent stay with us! We strive to provide exceptional service and I am thrilled to hear that is exactly what you experienced. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Thank you, Danny J. General Manager

"A Great Place to Stay!"

5
29/10/2017

I would highly recommend this facility based on value, quality, and service. It was an excellent facility that was well staffed, well maintained, and had a great location. Every staff member we interacted with had a positive attitude, a good work ethic, and a smile that lit up the room!

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear RonJ51546, WOW!!! Thank you sincerely for outlining your experience with us at the Best western Airport Inn & Suits on TripAdvisor for others to read. Your kind words about our hotel, and especially our team of hospitality professionals, will not go unnoticed. We hope to have another opportunity to welcome you back in the near future for another great experience.

"Vintage Market Days"

5
27/10/2017

Hotel staff are very friendly and helpful. Edna the breakfast attendent is such a wonderful person to start your morning off with. Keeps it very clean and well stocked. Housekeeping did a fabulous job in the rooms!! Thank you for such a pleasant stay

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear April C, Wow! We truly appreciate hearing that you felt your stay was AMAZING and rated it 5 stars. Our entire team takes pride in our hotel and they will be so pleased to hear about your comments regarding the immaculate room condition and you feeling 100% at home. It was a pleasure to have you as our guest and we do hope that you will stay with us again soon! Danny J. General Manager

"Hotel"

5
25/10/2017

Stayed here on a recent road trip. Hotel is clean, staff is friendly and the price was best in the area. Free breakfast, common now at many roadside hotels was better than some restaurants that we paid for. Highly recommended if this hotel is on your route. A+

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Donald C, Thank you so much for the 5 Star review for Best western Cleveland Airport Inn & Suits! We are delighted to hear your comments regarding your great service and cleanliness of our rooms. Danae will be so pleased to hear your comments as well. Thank you for staying with us and we look forward to seeing you again soon. Yours Sincerely Danny J.

"Very accommodating, great airport stay."

4
20/10/2017

Staff is very friendly and eager to please. Hotel is clean comfortable and modern. They provide shuttle service not just to the airport and rental cars, but to local restaurants as well. Breakfast offerings were fresh and plentiful. If staying near the airport i would definitely return here.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Dawb99, Thank you so much for the your review!! Your comments are much appreciated by the entire staff. We are dedicated to providing the utmost in service and accommodations and it's rewarding to know that you enjoyed your stay. Thank you for recommending us and we look forward to seeing you again soon! General Manager Danny J.

"BEST HOTEL"

5
18/10/2017

best hotel on our trip, would've stayed more BW but prices in the eastern US were higher. We got a good rate on this one-best hotel for the price;; clean rooms, friendly staff, close to airport and right off exit of highway

"A nice hotel but......not very upfront or honest."

1
17/10/2017

We recently stayed at this hotel and used their Park-n-Fly program. While the hotel was decent they misled us if not outright lied to us by omission. We scheduled our dates for drop off & pick up with the hotel. The stay and the airport drop off went fine but upon returning from our trip we called as told to do once we got our luggage and were told they do not do pickups on weekends. They never said anything when we made our reservations about this. They charged us the full amount for the stay & transports to & from the airport but left us hanging at the airport on our return. We had to use a taxi to go pick up our vehicle at the hotel and while making those arrangements the dispatcher at the airport said that he had many people over the previous 6 months that had run into the same issue with this Best Western. He even said he had considered calling their corporate office to make them aware of what they were doing to people. We will not be staying there ever again.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Don H, Thank you for taking time and leave review for your recent stay with us here Best Western Airport Inn & Suits. First of all accept my apology for not delivered correct information to our valued guest. I am not sure which day we have your reservation but we had our shuttle hours posted at front desk can be read. We had change our shuttle Hours last year. I can be reached for more detail information on 216.267.9364. Yours Sincerely, Danny J. General Manager

"Tennessee Trip"

5
15/10/2017

Great place! It pays to be a Best Western Rewards Member because you can get a free upgrade on your room like we did if the hotel is not completely full! We enjoyed the breakfast, Edna is the BEST, cleanliness, friendly staff and overall good feel to the place. We would definitely come back again!

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Michele R, On behalf of the entire team here at the Best Western Airport Inn & Suits, we thank you for choosing our hotel and for the outstanding review. Your continued loyalty with Best Western is very much appreciated. We are very pleased to hear you were well taken care of and we look forward to seeing you again soon! General Manager Danny J.

"Good place to stay"

5
14/10/2017

Clean rooms and helpful staff. Good cookies in the afternoon. The fitness center was small and the pool was okay. Nice people worked there and did a good job. Perhaps the entrance was strange and sometimes it was unclear who was an employee and guest, but they did a good job.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear raymondo105, Thank you for taking a moment to share your great experience with us! I am happy to hear you enjoyed our hotel.Thank you once again for your feedback. We look forward to serving your travel needs at our property should you return to the area. General Manager Danny J.

"Let down"

3
14/10/2017

We have stayed at this hotel many times. It's in a great neighborhood where we can take walks after eating at one of the many restaurants near by. Usually it is a good stay. This time, however, the stay was less than usual. We never did see a breakfast attendant and the breakfast was not as good as it has been in the past. We were not given a gift bag or offered points as Diamond Elite members. The person who checked us in seemed as if she did not have time for us. On the up side, when we checked out, the young woman was very sweet and started our day on a good note with just her happy demeanor.

Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear B57BMterriw, “Thank you for taking the time to review The Best Western Airport Inn & Suits . We truly value the opinions of our customers and we apologize that we did not meet your expectations.” Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the Breakfast attendant and have spoken to the Front Desk Manager about your experience. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed.” General Manager Danny J.

"*Amazing Stay*"

5
12/10/2017

So I stayed on property a few times. This time was exceptional. Everything in this hotel seems to be amazing.. The breakfast is always great. The hotel staff is wonderful. Especially the housekeeper I had when I stayed . she was always on top of everything. Making sure I had everything I needed. My room was very comfortable and felt like home. Jessica was by far the best housekeeper I have ever met! Don't let her go! She's a keeper for sure !

"Absolutely HORRIBLE!"

1
11/10/2017

EVERYTHING IN THIS MOTEL IS HORRIBLE. Flies in lobby, breakfast area and rooms. Musty stinch in room and hallway, no hot water, dusty window curtains. Lamp did not work. Rooms are in serious need of a update. Rude front desk lady during check out. Not what it use to be smdh. I checked out 2 days early. Will never go back there!

"Great service!"

4
10/10/2017

They are so nice, the solvent the little problem very quick!!! Location is good if you are traveling to the airport. They have airport shuttle or to the rental car center. I'll go to stay again place.

"Clean with good breakfast "

4
10/10/2017

Room was clean, staff was friendly, breakfast was good, Bob Evans restaurant across the street, great water pressure in shower, a/c worked but still a little humid in room. Shopping center and gas stations a couple blocks away, and they have a shuttle to the airport. Nice stay for the money.

"Waste of Money"

1
03/10/2017

This was supposed to be an updated property. Aside from a couple of new lights, rainshower shower head and incidentals it is not. The first night was ok. In the morning we tried to print out driving directions to a couple of destinations. The printer wasn't working and the "maintenance man" didn't help by trying to manually feed paper into it. The breakfast was unimpressive with greasy sausage, some mushed up fruit, and cereal all over the floor. The waffles were good because you prepare them fresh yourself We came back to the room after a very busy day to find the beds unmade, the dirty towels in the bathroom and no cleaning. We called the desk only to be told there was no one in house to attend to the room but if we wanted clean towels to pick them up at the desk. The sheets weren't changed after 3 nights of staying there and we had to request that they be changed. The cleaning crew didn't clean the bathroom for 3 days noted by the same droppings remaining untouched. The only saving grace was the airport shuttle and the drivers...top notch but not enough for us to ever suggest staying at this property.

Ray V, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Viva4lv, Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. I will personally look into who cleaned your room and make sure that never happens again. Thank you again for choosing the Best Western Cleveland Airport Inn & Suits. Sincerely, Danny J.

"Must be a change of Management"

3
03/10/2017

Seems like things have changed since our last stay. Confusing at check-in, scaled back breakfast items, Musty smell and very warm room when we entered. We are Rewards members was certainly not treated as such. We have stayed in this hotel several times this year alone and several times in the past. Must be time to look at others in the area.

Ray V, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear buncobabeohio, Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the condensation issue you had with the a/c vent. Thank you again for choosing the Best Western Airport Inn & Suits. Sincerely, Danny J.

"Very nice Hotel"

4
29/09/2017

It was a very nice hotel - didn't have reservations and was VERY last minute check in. Staff was very friendly, cost was acceptable based on not having a reservation. Ended up staying two nights in a row (second night I got a second room for family) as we were all leaving early the next morning (and I didn't have a reservation for the second night either - but received a small discount anyway)

"Good value."

5
28/09/2017

Affordable. Clean and safe neighborhood. Rooms were clean. And the staff was friendly and helpful. Its a short ride from downtown Cleveland. Its also easy to find for the weary traveler as the hotel can be seen from the exit. Nothing fancy but clean,safe and affordable.

"Best Western Airport Inn, Cleveland Ohio"

5
28/09/2017

Clean, comfortable, great breakfast. Breakfast area clean and very attractive. Helpful staff overall, and the the person who ran the breakfast area was great. We used the park/fly program and it was smooth and efficient.

"Customer Service Issues"

3
28/09/2017

Wake-up call requested for 4am but not made. The early 5 am ride to the Airport not noted so staff was sent home. We were accused of forgetting to make arrangements upon check-in by rude staff at 4:45am. Don't stay here if you need to get somewhere using the hotel shuttle.

"Overnight stop"

5
19/09/2017

Traveling from northern PA to Michigan, spent the night here. Hotel is clean and provides all the amenities expected. Breakfast was attractively presented with a wide variety, including fresh fruit, waffles, eggs, sausage and the normal sweet breads and muffins, and cereal. Staff were friendly and helpful.

"BW Cleavland Airport"

2
17/09/2017

Don't count on the shuttle , they stranded us for 1hr 25min, then told us that because there van was to small we may need to use Uber to get to the airport in the morning. Was only in the room for 4 hours it was decent. Graveyard staff was helpful and apologetic for the mess that PM shift left. To many other places to ever take the chance with my family off not getting picked up or being able to be dropped off in a timely manner.

Ray V, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear A6135VQrussells, Thanking for taking your valued time and leave feedback for your recent stay with us here Best western Airport Inn & Suits. Accept my apology for not able meet your expectation. I definitely talk to my shuttle driver for this particular incident and try to not repeat same mistake in future. Please gave us one more opportunity to server you better in future. Sincerely Vijay Jadeja General Manage

"very nice"

5
14/09/2017

it is close to airport with free shuttle, they were prompt and on time, very helpful with the area attractions, things to do etc. I used Park n Fly, it was very easy and timely, there is road construction around the property but it will all be awesome once finished.

"Only lukewarm in Ceveland"

3
14/09/2017

Was fine fine to stay after going to the Cleveland zoo. Restaurant across the street so did not have to drive for evening meal once checked in. They did have good cookies at check in. Room ok but nothing fancy.

"Plesant stay."

4
07/09/2017

Hotel was very nice. Staff was great. We had one problem and staff was quick to move us. Breakfast was very nice. Edna who prepares the breakfast was s delight. When we arrived we were greeted with cookies.

"Convenient location and helpful staff"

5
06/09/2017

This hotel is located in close proximity to many of Cleveland's attractions, such as the Rock and Roll Hall of Fame, Progressive Field, and downtown Cleveland. However, the highlight of our stay was Edna, the breakfast coordinator. She was like a "ray of sunshine," always pleasant, very efficient, and we all looked forward to seeing her first thing in the morning. She even gave us some great travel tips and offered dining suggestions in the area, as well as information on some of the tourist attractions in and around Cleveland. In the short time we stayed there, she became like a member of the family. What an asset to the Best Western team!

"Family visit"

4
05/09/2017

When visiting the Cleveland area, and in need of a hotel, I always choose this Best Western. It is clean, comfortable, a good value and provides a wonderful breakfast. The staff is very friendly and helpful.

"The service made me very sad"

3
04/09/2017

The staff members we encountered didn't seem to care about their guests. The professional appearance was lacking completely at check in. An attitude of indifference at check out when relaying issues we encountered.

"So-so"

3
04/09/2017

The staff is great but a little support in the breakfast area. Maybe a little more selection or keep the breakfast selects full and also hot. The hotel is a little bit older and some newer items are needed. I would recommend staying at the Best Western Plus next time.

"Nice hotel"

5
28/08/2017

What a beautiful place. Stopped both going and returning on our way to our final destination. This BW was a great find right off the highway. Pretty lobby, nice staff, comfortable room with spacious bathroom. Breakfast was good -- so many people using, they could have had more tables....I'd definitely recommend and stay there again.

"Home away from Home"

5
26/08/2017

All the associates made me feel at home. Very caring and friendly associates. They have a very good breakfast with lots of different choices however mine is the Golden Grams which they make sure to have during my stay

"Great place to live."

5
23/08/2017

All over excellent. Internet was slow. Excellent breakfast and coffee is available all time in addition cookies too. Did not chance to swim or do work out .No issues with water in bathroom or AC in room. We had a suite which had every thing like a home .I will recommend to all I know.

"Very good stay in Best Western Airport Inn & Suites Cleveland, Cleveland"

5
19/08/2017

We have a very good stay in Best Western Airport Inn & Suites Cleveland, Cleveland. Service, Value, Cleanliness, location are good. Very happy with our family stay, staff were especially friendly and helpful. Excellent rooms, good parking. The attention was good. Need to improve the cleanliness of the hallway and elevator

"helpful stuffs"

5
14/08/2017

Gerri in the front desk is very helpful. Good breakfast. hotel is close to everything because it is near the highway. The hotel price is reasonable. Breatfast room is a little small but the quality of the food is great. highly recommended

"Trip to Rock & Roll Hall of Fame, Cleveland, OH"

3
14/08/2017

The staff at the BW was wonderful and went above and beyond to assist us with our problems and travel arrangements. The hotel definitely needs a refresh. While our room was clean it did have an odor and the hallway carpets were really stained and dirty. Several families wanted to use the pool but it was closed due to cloudy water. Road conditions are horrible with construction.

"Okay for 1 night"

2
07/08/2017

Hotel was nice and had been remodeled. The rooms were not very clean. There were crumbs all over the floor and the pull out bed could not even be used because of the amount of crumbs in it. Beds were not very comfy and all the equipment in the fitness center was broken. They do offer a free breakfast which is a plus but the fruit was rotting, muffins and biscuits were still frozen and the eggs and sausage were not very good. The staff was friendly.

"Very convineient."

5
06/08/2017

We took our mothers to Cleveland to help them cross bucket list items off, namely seeing the Cleveland Indians play the New York Yankees. (One mother liked each team. It worked out well.) The hotel was roughly 10 minutes from the District that houses Cleveland's major sporting teams, and not very far at all from I-71. There's an indoor pool and fitness center, and a fairly good continental breakfast spread in the morning. The staff is very friendly and helpful in dealing with the elderly mothers.

"Great place for the price"

5
03/08/2017

While it is a little confusing to figure out where to enter the building, once you get inside, it's great! The staff is friendly and even hung up the picture my daughter drew in the car for them. The room is spacious, clean, and comfortable. Even though it's near the highway, the noise was not an issue. The pool was clean and had plenty of towels to use. Breakfast had variety and someone to help keep items restocked.

"Clean, convenient, and friendly!"

4
02/08/2017

We have stayed here three nights since early June, and each time was a great stay. We traveled with our pets, a dog and a cat, and this hotel is very pet-friendly. Check-in, check-out, and the restaurant staff, everyone was wonderful! The rooms were quiet, clean, and everything worked quite well. The bathroom was immaculate, with thick towels and a good hot shower. Breakfast had an assortment of hot and cold items, plentiful coffee, and the dining area was well-stocked and very clean. Across the street is a Bob Evans family restaurant that serves delicious home-cooking, and the hotel is easily reached from the interstate. You can't go wrong staying here!

"Friendly place"

5
31/07/2017

When I arrived I was greeted by 2 managers. I was offered a free upgrade due to being a rewards member. The one manager offered me cookies and fruit. The Room was clean except for some old water stains on the lampshade and curtain, not a concern. We stayed in the king bed suite. Over all a great time.

"Very friendly staff and great stay!"

5
31/07/2017

The staff was so helpful and friendly! We enjoyed our stay very much! The beds were comfortable, they even had 4 pillows on each bed! Nice rooms with a kitchen and spacious bathroom. Poole was nice too.

"Decent, clean hotel"

4
30/07/2017

The hotel was clean. Staff was friendly. Pool was very nice. Breakfast was your typical free breakfast. There is a dunkin donuts, as well as Bob Evans and a Family restaurant within walking distant. It is right off the main highway. Some rooms had extra charging ports, while our room did not have enough outlets. I just unplugged the clock. They had a shortage of bath towels when we were there but a huge shipment came in during our weekly stay.

"Red's vs Indians."

5
26/07/2017

Great hotel, very nice location to the Cleveland Indians stadium. Progressive Field. They had more than just Continental breakfast. Edna, they lady who worked the cafeteria, was a friendly as can be, and the breakfast food was fantastic. The rooms were up to date, and clean.

"Great place to stay"

4
25/07/2017

I go to cleveland clinic every couple of months and like to stay at this Best Western. It is only a short drive to the clinic and away from all the hassle of traffic in the city. Edna in the breakfast area is fantastic. So nice and helpful. Greets everyone when they come in and asks if she could get anything for you. She even took our plates away when we were done. Edna you get a star in my book.

"Poor customer service and indifferent management"

1
24/07/2017

We arrived to check in at designated check in time. There was one clerk at the desk helping another person, and then she received a phone call. The clerk then spent the next twenty minutes trying to help the caller with her reservation. That entire time, people continued to pile up at the desk. A manager came by and made a comment about this becoming a busy place. He asked one man if he had been helped ( he had not) and then the manager WALKED AWAY from the desk leaving the clerk trying to remain professional on the extended phone call to deal with all the people standing in line!! When we finally were waited on, the clerk told us the hotel was full and they had no reservations under our names (we had two rooms reserved.) She kept repeating there were no rooms to give us but did not offer us any help or suggestions on what to do or where to go- and the manager walked right by all this mess AGAIN and did nothing to help. It is obvious this hotel cares nothing for its guests. In addition to the terrible service and losing our reservation, the hotel lobby was quite dirty and the carpet had piles of dirt on it. It looked like it hadn't been swept in a long time. The entrance is not marked and is at the back of the hotel. Very unwelcoming. If you want good customer service and a clean place to stay KEEP DRIVING BY! We will not be returning to any Best Western.

"Great Experience!"

5
23/07/2017

Used my rewards points to book a stay at this hotel and I had a fabulous room upgrade upon arriving there thanks to my Best Western Rewards membership (and loyalty)! The staff, especially the breakfast staff were very nice, generous, and caring-- I will definitely be staying here again in the future!

"Great lodging but for the frosted glass"

3
23/07/2017

This is a very nice hotel for the money. It is clean with the standard free hot breakfast items. The staff was extremely friendly. They do not make it known anywhere however that half the hotel has frosted glass windows. You will not be able to see the outside at all. No warning. Just frosted glass. If this is not a big deal to you, stay there, I recommend it. I won't be back though.

"Can't Wait to Stay Again"

5
14/07/2017

I initially used this hotel because of its proximity to the airport and the park 'n fly (shuttle) option. But I was so impressed with the room and the friendly and professional service that I will definitely stay there again. I found it odd that there were no vending machines and you purchased all drinks at the reception desk, but loved that they only charged $1 rather than paying several dollars at a vending machine. And the fresh chocolate chip cookies, fresh from the oven, were an extra bonus at check-in.

"Very Nice Hotel"

5
13/07/2017

Traveled to Cleveland for medical purpose; book a night at this hotel; very nice facility for handicapped travelers - sheltered parking, easy access, good breakfast. Handicap room was spacious, lots of room.

"Very nice Hotel"

5
12/07/2017

My family and I enjoyed our stay very much. The rooms were kept very clean, the staff was very kind and very helpful to us we look forward to staying at Best Western again very soon! Thank you for all your services especially the lady that checked us in and also the lady that took care of the breakfast bar she was always very kind.!!!

"Great place"

5
11/07/2017

Very nice place, lots of construction in the area but doesn't effect your stay. Clean rooms with big comfortable beds. Very nice pool. restaurants in walking distant of hotel. Shuttle available to the airport starting very early for those early flights. overall great place to stay.

"Nice Place"

4
10/07/2017

Very nice place! Close to the airport! Free airport shuttle!! Lots of room, even a pool if you care to take a dip. Beds were not too bad. Breakfast was okay, better than some I have had. I would stay here again for sure!

"Cleveland' weekend stay"

4
08/07/2017

This hotel was a little far from my family reunion but the price and the amenities were worth it. The workout room definitely needs to be updated. Some equipment very old and rusted. Other than that I was happy with my stay.

"Nice getaway"

5
30/06/2017

Nice stay, good value when going to the baseball game. Only about 10 minutes from the stadium. Friendly staff and very accommodating at check in. Bob Evans and family restaurant very close by. Would stay again. Thank you Becky for your friendly greeting.

"Adequate but nothing special."

3
30/06/2017

We often stay in a Best Western when we travel and for the most part are satisfied. This particular one wasn't bad, just average. The pool area were out of towels totally and since we checked in at 4, I suspect whoever was responsible for that area just hadn't bothered as there was no one using the pool. The hallway and elevator entrance on our floor were quite dirty and looked like it hadn't been cleaned. Our room was quite large and nice and we were pleased with it. We had told them there would be 4 in the room but there were towels for two. We asked for more and were given bath towels but no hand towels. Just disappointing.

"simple and affordable"

3
28/06/2017

Great place to stay convenient and comfortable beds . Internet is good. I definitely recommend this property. As a Best Western everything is available what you need rooms are good size bathroom as well .

"Hotel"

4
27/06/2017

Best Western was very accommodating, and willing to work with us to provide us with great service and accommodations. When there was no shuttle available and we had to take a cab, the attendant reimbursed us our money for the cab. The check in attendant, checked us in earlier than the time designated for check-in, which gave us an opportunity to relax.

"Nice Place!"

5
26/06/2017

Stopped here for the night on our way to Pennsylvania. Looks worn and nothing special from the outside but don't let that fool you. This hotel is clean and staff is very friendly and helpful. Our room had two queen beds and a pull out couch and a kitchen with a stove and full fridge. Decent, reasonable price! Breakfast included in the morning. We will definitely stay here again next time we are passing through!

"Diffrent breakfast meat every day!"

4
26/06/2017

Clean, friendly , tasty and the staff was very helpful and friendly. Bed was so good I found out the brand and got one on the way for the house. My truck would not start on Sunday morning and staff got someone there pronto to fix the problem and get me on the road!

"Outstanding Experience"

5
18/06/2017

The stay at Best Western was very pleasurable. The location to airport and mass transit was so convenient. And the staff was so friendly and accommodating friendly and accommodating. I will definitely return.

"Not the Best, But not the Worst"

3
17/06/2017

I stopped at the Best Western because I was passing Though on my way home to Chicago. At check in the front desk lady did not come out from the back until I call for her after about 15 min. After check in my TV did not work, had to call front desk for someone to come up check it out. She was unable to get it working, they had to change my room. Overall I'll just say my stay was just Average nothing special.

"Great Hotel"

5
16/06/2017

The location is great easy to get everywhere. Great hotel nice clean rooms. We used the room service that was offered and it was really good. Took a little while for staff to show at desk for check in and check out. would stay there again.

"Passing through"

3
06/06/2017

Definitely would stay again but with hopes of a better menu for breakfast. The pool wasn't warm so my boys and I was disappointed , although I was blessed to have the guest washer and dryer , I'd stay again because the workers was very helpful in all we needed.

"Nice room, good price"

4
30/05/2017

We were pleased with this motel. It's an older building with renovated rooms. It was comfortable and quiet. The price is quite reasonable. The front desk staff were helpful. The rooms have microwaves, a small refrigerator, and coffee makers. Easy, free parking. The breakfast was basic, but good. We would stay here again.

"excellent value"

5
28/05/2017

The staff made a huge difference for me. The employees all had sincere smiles, not fake ones, and were very kind and sensitive.Our room was very clean, and the pool and fitness areas were great. Breakfast was an excellent experience. I stay at a fair amount of hotels for business and pleasure, and for the cost, this hotel has unbeatable value.

"Very good service"

4
26/05/2017

We checked in very late (3:00 am) and were given a free upgrade to a much larger room which was a nice surprise. The room was very nice. The only down side was that our shower had issues, but the staff was very apologetic about that and was working to reimburse us in some way. The highlight of ours stay was Edna who took care of the breakfast area. She was incredibly friendly, helpful and made our breakfast very enjoyable. She even helped send some extra food off with us as we checked out. She was awesome!

"Not what I expected"

2
11/05/2017

Not a very good experience here. Staff was VERY lack luster and not very accommodating. TV was OK, Water pressure was great, but shower and sink fixtures were not in great order. The AC was loud, but did the purpose. On the residential side, the windows are frosted and the room is a little claustrophobic. Wish I was offered another room in the beginning.

BestWesternHotels, Corporate at Best Western Airport Inn & Suites Cleveland, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice hotel"

5
01/05/2017

Hotel was very clean. Staff was very nice and helpful. Location was great. I would recommend this hotel to family and friends. Will stay at this hotel again on my next trip to Cleveland. Didn't get a chance to use the swimming pool this trip.

"A reputation rescued"

4
17/04/2017

We've stayed at this inn numerous times -- mostly during the annual Cleveland International Film Festival. Although an older facility well away from downtown, it offers all we need during a typical festival: good beds; quiet rooms; a functional business center; a decent breakfast; and a fitness room and pool. This time, it seemed initially as if things had slipped some. Our king-bed room was left uncleaned one day, despite a specific request to the maid. Breakfast offerings like oatmeal were literally here today and gone tomorrow. Worst of all, I found the A/C system in the fitness room kaput; and it was still unfixed after three requests to the front desk. We were considering moving to another hotel for the remainder of our stay -- until the general manager, Vern Harvey, stepped in. Mr. Harvey picked up the dropped stitches, making sure we got moved to a larger room with minimal dislocation and that our room was regularly cleaned. He also apologized for the breakfast situation (some kids' sports teams had descended on the facility over the weekend, momentarily exhausting certain items). Best of all, he had the defunct A/C system taken out and replaced so that I could work out comfortably. I would be remiss if I didn't mention Edna, the stellar Monday-through-Wednesday breakfast room attendant. Edna watched over us in a friendly/motherly way, not only replenishing breakfast staples regularly but anticipating from our conversations what we might want to eat. She made a standard hotel breakfast something to look forward to! Bottom line: our experience was dramatically improved because the manager and staff cared enough to make things right. Accordingly, we would not hesitate to stay at this facility again next year.

"Not so great"

2
09/04/2017

My family and I booked one night (last night) on our way back from our cruise. The front desk was friendly and checked us in. She informed us that there was no smoking in the rooms (we don't smoke anyway) and there would be a fee if we violated the rule. So we head up to our room with our kids and while walking down the hall it wreaked of weed. There were two men standing at the door of their room, right next door to ours. We went into our room and we were pleasantly surprised by the size and amenities. This was a plus for us. But honestly, all we could smell was weed. My husband went downstairs and asked to be moved. We just wanted to get to bed since it was late (11:00pm). She gave us a new room on the other end of the floor. As soon as we walked in this room wreaked of stale cigarettes. I called and complained but she said there were no other rooms for us. I told her we did not want to be blamed for smoking in the room. Honestly the room stunk but we were only here for the night and didn't have the time or patience to go anywhere else at that point. So, we get up for breakfast then next morning which is supposed to be from 6-10 am and find the place filled with guests and pretty much in shambles. I understand that the guests were not picking up after themselves, but the hotel didn't have the man power to handle that amount of guests at once. At 9:15 (two minutes after we walked in) they ran out of waffle mix and my daughter told the woman. She said she needed 15 min to make more. In the meantime she was bringing out coffee and bacon. In my opinion waffles are breakfast on their own and should have been brought out first. When she finally brought out the mix she put it in a pitcher and said to pour it from there because they were going to be closing. Mind you there were like 6 people behind me waiting to make waffles and I was going to make three for my kids. I only ended up making two because of this and didn't want to make everyone wait. They didn't have enough food, or bagels to have another option if you didn't want to wait for the waffles. The woman was older and didn't have any help. After another guest complained about being told there wasn't any more bacon (only to find out later that she made more bacon) then the manager came out to help her. At this point it was 9:45. We fed our kids what we could to hold them over until lunch. My husband was grossed out because it wasn't very clean and didn't even eat anything. Not the most pleasant stay I've had in a hotel.

"Great hotel. My new "Go-to" in Cleveland."

5
03/04/2017

A great hotel with caring staff. The rooms are as expected, clean and modern. TV works and has On Demand. Breakfast is better than expected. The staff is helpful and happy, from the smiling girl at the front desk at 2am, to the kind older lady at breakfast that got me hot water direct from the machine for my tea since "it's hotter".

"Highly recommend it"

5
31/03/2017

The hotel is very nice and the staff is very helpful. Especially we like the free breakfast with a lot of selections. The old lady preparing the breakfast is very very nice and reminds me of my grandma. Hope there is a place for tips in the breakfast room for her....

"Very good choice."

4
30/03/2017

We have stayed at this property many times. Always clean, prompt and friendly service. It is close to the airport. They have a free shuttle. There is a restaurant across the street. Shopping and other restaurants close by.

"Family night out"

5
30/03/2017

The Staff was very helpful and kind. Our queen suite was nice and spacious. The indoor pool was clean and a nice size. The Breakfast was very good and the staff working in the breakfast area was sweet and considerate. The kids loved the cookies in the lobby.

"Highly recommend this BW"

5
21/11/2016

Newly remodeled in a very nice decor. Staff was friendly, efficient, gave great service. Conveniently located to airport and all of the Cleveland area. We stay at Best Westerns frequently. They are always good hotels. This one was excellent!

"Very Nice Budget Hotel Very Close to CLE"

5
20/11/2016

This hotel has been renovated within the last year, so it matches up with any slightly more expensive hotel in the area. The staff was friendly and helpful, and it's only 5 minutes from CLE by the FREE shuttle. They'll take you to and fro the airport (since there's a Rapid station IN the airport) as much as you want.

"Park and Fly"

4
14/11/2016

This is truly the best place to start a vacation, location is great. Best shuttle service ever. And you can leave your car in a safe place for two weeks. Great easy check in. The only bad thing was the stains on the carpet in our room.

"Friendly check in the start of a great stay"

5
06/11/2016

First impressions do count in this case. April at the check-in was so helpful, she even printed a map to help me with my question. Our room was clean and well decorated. The whole motel was clean and nice. The breakfast was great as well although the room was small and crowded. We will definitely stay at this Best Western again if we are in the area.

"Beware! Rooms rented to party goers for Halloween!"

1
04/11/2016

Apparently expecting quiet to get some sleep from traveling can not be expected at this dump because renting rooms out for Halloween parties is completely acceptable here. Singing, yelling, slamming of doors, crying, whimpering, dinging of the elevator all night, people running up and down the halls screaming and fighting... and each call to the front desk was just them lightly knocking on their doors asking them if they "could quiet down a bit." A bit?! I threatened to call the police and STILL nothing quieted down! When confronting the morning staff with what happened the night before, I was told, "Well, we can't throw people out for being noisy." Oh, how stupid of me! I thought this was a place to unwind and sleep after traveling! Also, the bathroom shower and toilet were dirty, the room smelled like old smoke, there were no toiletries in room just hand soap, the front desk staff are clueless as to how to deal with my three noise complaints called to the front desk in the same night, and I know there HAD to be others calling about it too. And the front desk in the morning had no idea how the night even went as I was told, "This is the first I'm hearing about all this..." Yikes.

"Not even close to a Best Weestern Plus"

3
01/11/2016

When making the reservations I called the front desk of this hotel to assure the reservations were proper and we could be having the stay we hoped for, comfortable! Next I wanted a suite with a connecting room or across the hall. We were traveling as a family with a 9 month baby that we wanted to be close by. AND we wanted smoke free rooms! First I was told they had just remodeled and had the pillow top mattresses like the ones used at the BW Plus. And since the remodel the entire hotel was smoke free. Then I was able to reserve a suite with a room directly across the hall. Everything Was set. As soon as we entered our room we knew we could not stay in it. It smelled like an ashtray. Remodel may have equalled new paint but not new carpet or drapes. The place stuck! The following move down the hall did not make it easy to help with the little one and be with the rest of our family staying at this location. Finally a mattress at a BW is not the same as at a BW Plus. Shame there were not any BW Plus in the area o of Cleveland.

"Quick turn around"

4
31/10/2016

Our room had a some what loud refrigerator. We notified the front desk and they immediately changed our room. The staff was very pleasant, especially the breakfast personnel. Very pleased with this hotel.

"Just a one night get away with my husband"

4
25/10/2016

We just stayed one night. King room, the bed was VERY comfy (and clean!!)! plenty of pillows, and the bathroom is really big, I wish I had stayed longer so I had a reason to do my hair and make-up in there! haha. Only complaint would be that you can hear people out in the hallway, which means they can hear anything from your room too... We didn't get to use the pool but that was b/c I forgot my swimsuit. But, such a nice Establishment, I guess the prices could be a bit lower. But, it wasn't too much money. Breakfast looked good, I didn't eat but my husband did.

"Best Western"

5
25/10/2016

Staff was friendly, at check-in and check out. The rooms are very clean. I asked where the closest mailbox was and the receptionist offered to mail out my letters for me. At check-out they offered to go bags.

"Better than expected"

5
19/10/2016

I was pleasantly surprised, large comfortable queen beds, great bathroom, power shower, great internet, swimming pool was added bonus, great friendly staff, great location, quiet rooms. A little more costly due to change in £-$ rates, but just so comfortable.

"Great Hotel"

5
17/10/2016

Very nice hotel. clean. rooms are great size. Breakfast was good..Very convenient to airport. Remodeling now so will only be better. Beds were very comfortable and rooms are clean . Great value for a hotel stay

"Patriots/Browns game weekend"

4
14/10/2016

We stayed the night and the beds were very comfortable and had plenty of pillows,. They were having work done on the outside the detracted a little from the looks and also the people sitting around on the curbs outside smoking. But otherwise we were quite satisfied.

"Great airport stay"

5
14/10/2016

Stayed for 1 night. Rooms are very large and decent bed sizes. Large bathroom. Very quiet and clean. Staff very friendly. Great little breakfast set up with both hot and cold food. Deff recommend for Cleveland airport stays.

"Cleveland football game"

5
13/10/2016

Very good service and very helpful staff, WiFi was available, parking was free, shuttle bus service - close to shopping, transit service, all breakfast services which was perfect, overall a very good experience and I would go back - it is right off the highway which made our travelling so much easier.

"Convenient and Accessible"

4
11/10/2016

Stayed for the night for a sports weekend. It was the most reasonable price for accommodations that weekend. Easy to access from freeway, good parking and area is good. Rooms were clean and the staff were accommodating thanks for the early check in being allowed cause of the early start of the baseball game. Pool area was good. Typical hotel breakfast fare.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good Morning! I wanted to thank you for staying with us . I am pleased that our hotel could work out for you location wise. It seems like you had a wonderful weekend and we hope to see you again in the near future.

"Convenient"

4
07/10/2016

The room was a much needed relief from the humid heat outdoors. It was clean, spacious (it was just my husband and I), and conveniently located. We had a long weekend of family obligations mixed with playing tourist at the Rock and Roll HOF, NFL HOF, and meandering through Cleveland. We were within a quick drive from everything and didn't have to pay the "in the city" prices. The staff was very helpful with directions to local grocery stores, gas stations, and extra pillows for the room.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good Morning! I wanted to thank you for staying with us at The Best Western. We appreciate any feed back good or bad. It will only help us become a better hotel to visit. Hopefully we'll be seeing you again soon in the near future. Have a wonderful day!

"Nice staff"

4
28/09/2016

The front desk staff were very nice and helpful. We enjoyed nice conversation with them. Many laughs. Pool could have been a little warmer. Beds were not soft. Would go back if we are ever in the area.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good Morning! On behalf of our hotel we wanted to say thank you for staying with us. We do have a wonderful staff who are very helpful if you need to know anything as well as if you just wanted to chat it up a bit. Thank you for your kind words and we hope to see you in the near future.

"Vacation"

5
23/09/2016

We've stayed here in the past and will definitely stay here again. We used the park and stay and we not disappointed. The shuttle was waiting for us both going and coming. Everyone was very helpful and we would highly recommend this hotel. our favorite place to stay & park. And yes they are walking distance to two great places to eat. Room clean and comfortable.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good Morning! I wanted to start by saying thank you for staying with us. We appreciate any and all feedback that you can give to help us become abetter hotel for you. Hope to see you again in the near future. Have a wonderful day.

"Airport hotel"

3
16/09/2016

The hotel was clean. The staff was helpful. It was close to several places to eat. Bed was comfortable. Proximity to airport was great. Very good about picking up clients and delivering to the airport.

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good Morning! I wanted to take some time to thank you for staying with us at the Best Western Inn and Suites. We are so pleased that you enjoyed your stay with us and hopefully you will be back in the near future. I appreciate all the feedback that you have given to us . Good or bad it'll only help us become a better hotel. Have a wonderful day!

"Clean Rooms, Decent Parking, Good Breakfast, Convenient Location"

4
07/09/2016

We were able to get a room at this property for under $100 which seems good for Cleveland. Our room was clean and comfortable. The bed seemed new and was medium firmness. We had a fridge and a microwave. The bathroom was clean and the room was big enough that we had room to move around. The only issue was that the room was either freezing or humid..there was not much in between. The front desk staff was friendly and Edna, who oversaw breakfast was very helpful and cheerful. We will stay here again. This is a basic hotel but we felt it was a good value for what we paid.

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
I wanted to thank you for taking the time to fill out the survey. W e appreciate the feedback you have given us. It will only make us a better hotel for you to stay at in the near future. Have a wonderful evening and we hope to see you in the near future.

"Close Enough To Downtown "

4
07/09/2016

Stayed here while going to a couple of Cleveland Indians baseball games. Since Progressive Field is right next to the highway and so is the hotel , it was only about 15 minutes from parking to the hotel. Good breakfast. Friendly staff. There was a lack of stairs to access the 2nd floor. Good value hotel.

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
I wanted to thank you for staying with us at The Best Western Inn and Suites. We appreciate your business and at the same time are glad to be in a great location for your convenience. We hope that you'll be visiting us soon in the near future. Have a wonderful evening!

"Clean and Comfortable"

4
06/09/2016

This was a great hotel close to the airport. We arrived to Cleveland too late to pick up our rental car. This was the only hotel I called that had a 24 hour shuttle. The shuttle arrived at 1 am to pick us up. Front desk staff was friendly. We booked through Expedia and only king rooms were available, however the hotel accommodated us with double queens when we asked. Breakfast the next morning was a pleasant surprise. I expected continental at best, so was happy to see fresh scrambled eggs, sausage, cereal, oatmeal, waffles, assorted breads, and biscuits and gravy!

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good afternoon! I am so excited that you enjoyed your stay with us . We love the feedback that the guests can provide for us whether it's good or bad. It will only help us improve ourselves. I also wanted to thank you for taking the time to fill out the survey. Have a wonderful evening!

"I've stayed in better hotels"

3
01/09/2016

I like the Best Western chain, but I realize that I must like the Best Western PLUS as opposed to the regular Best Western. We were very frustrated that our key cards to our room kept not working. We had to ask the front desk for help at least 5 times during our stay. The staff were very pleasant, but I felt bad for them as they were obviously understaffed. We didn't require daily housekeeping and the staff was very respectful to our "Quiet Please" door hanger. The free hot breakfast was very good, but the room was pretty small, as was the whole hotel. During the 8am peak hour, it was a mad house! Be sure to arrive before 7 or after 9 for less congestion. Our room's window was frosted over so we couldn't see out and it didn't open either. The room was very musty and we ended up getting sick on the third night. Our door let in the hallway light, so be sure to bring an eye mask if you are sensitive to light when you are sleeping. The pillows and bed were very comfortable, but not much for blankets. Bring an extra blanket if you get cold easily. The water pressure was great and the microwave, fridge, tv and wifi were good.

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good Morning! We appreciate the feedback you had about your recent stay. Our goal is to become just like a Best Western Plus and only through the feedback from our guests can we accomplish that. Have a wonderful holiday!

"Pleasure Trip to Cleveland"

4
31/08/2016

Took an annual trip with my brothers-in-law, to see a couple ballgames and visit the Hall of Fame. We were a little worried about staying downtown, and the cost/return factor seemed good with the BW. Plenty of parking, very close to the airport (less than five minutes even during rush), and centrally located to plenty of shopping/dining. We found it the perfect location, as we could be to Progressive Field (and the HoF) in roughly half an hour, parking lot to parking lot. We also visited Akron for a minor league game, this was convenient. Negatives: The entrance is odd. Front lobby in the back, narrow passageway, wasn't sure I was at the right door until I went in. Also, the workout area, which we tried to use, was very sub-par. One treadmill wasn't working, the place was dusty and generally looked like an afterthought. They had a pool, we didn't use it, and we were doing so much late night eating we didn't utilize the breakfast, although both areas seemed to fill basic needs. Coffee was goode. In general, this is an aged motel but clean and safe motel. The price (I think right at a hundred bucks a night with all fees, give or take, AAA rate) was a good rate, the area was pretty safe. The Room: Decent. Worn, but clean. Beds were comfortable, there was table/chair/refrigerator, etc. We weren't there much, but notice clean, and this was clean. Bathroom clean, acceptable. I didn't really think about it until I sat to write this, which means it was acceptable. I was driving, but my two travel mates used the shuttle and found it on time, fantastic, the guy a decent sort (see below). Big advantage to the motel was the staff. Everyone was very, very nice. Helpful. It seemed to rub off on the customers, it was just a “nice feel.” I'm especially grateful to the guy driving the airport shuttle, as he came and jumped my car when I left the lights on, saving me a two hour wait for AAA. He was just a great guy, and the gal at the front desk all three days (sorry, I didn't write down names) we're just friendly, outgoing, etc. I'd stay here again. In fact, when trying to decide quick family trips, I'd consider taking my wife and kids here because I know this place makes a good home-base. Good bang-for-buck experience, thanks guys.

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good Morning! I wanted to take the time to thank you for staying with us at The Best Western. We absolutely love to get our guests feedback and appreciate the honesty. That will only help us to get better in the future for your next trip. Thank you for taking the time to let us kow how your stay was. Have a wonderful day!

"Great hotel for my budget"

4
31/08/2016

I would definately stay at this hotel again when visiting Cleveland. I felt safe and comfortable with two young kids. Staff were very friendly and helpful. The suite was just what my family needed with full size fridge, mini stove, microwave and dishwasher. The shuttle service was excellent. The driver was very friendly and courteous. The front desk staff went above and beyond to assist me. There was a new lady but the manager was very patient in helping her get me checked in. Every single housekeeper spoke to us with a smile. The location was soso, kind of backwards but that want stop us from staying there again.

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello! I want to thank you for taking the time to fill out the survey. Our guests feedback is what's the most important to us as a team. I appreciate all the kind words you had for us and we hope to see you in the area again soon.

"One of the Nicer Best Westerns"

4
31/08/2016

It is a nice, clean and convenient place to stay. I stayed one night on a business trip and enjoyed my stay. Nicer, cleaner and a more well-kept place among the Best Western brand properties. Will consider this place if I'm back in the area.

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good morning! We want to thank you for staying with us at The Best Western and appreciate your kind words. I hope to see you in the near future. Have a wonderful day.

"Nice and Comfortable"

5
30/08/2016

A friend and I stayed here in 8/2016. The place has been remodeled since my last stay. It really looks nice. The black countertops in the bathroom give it a real classy look and breakfast was really good. I will recommend it to others.

"Cleveland Best Western"

4
27/08/2016

The hotel was located in a very accessible location to all major attractions. The staff was friendly and helpful. The pool was nice and the breakfast was ample. Overall, I would recommend this hotel to families and business personal.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good Morning! I wanted to thank you for responding to our survey. We are so pleased that you enjoyed your stay as well as would recommend us. We were happy to have you stay with us and look forward to your next visit. Have a wonderful day.

"Average stay "

3
24/08/2016

Stayed for a night for a tour. The room in general was in average shape. restaurant across the road which is convenient as well. Breakfast facilities were to small even considering we were in a tour group. The toaster could only fit two pieces as the other half was broken and only two hot food selections. The wifi did not work at all either. Staff were not overly friendly however did answer any questions we had.

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
I apoligize for any inconvenience that you had while staying with us. We have since fixed the issues since your stay and I hoper that you will reconsider staying with us on your next trip. Have a wonderful day!

"Best Western, Cleveland Airport"

4
24/08/2016

Room was clean and complimentary breakfast was good. The rooms in the back of the hotel have windows that are frosted over for privacy of residential area next door. If you want a window that you can see out of select a room in front of the hotel facing the street. Our room phone rang about a dozen times throughout the night from travelers at the airport inquiring about rooms. The hotel staff was very friendly and the manager exceeded our expectations by significantly reducing our bill. I'm sure that the hotel has eliminated this problem. Overall, a nice place to stay.

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
I want to thank you for staying with us and appreciate all of the feedback. We are looking forward to your next visit. Have a beautiful day!

"Blue Jays Getaway!"

3
23/08/2016

Like many Blue Jays Fans, we followed them to Cleveland and unfortuately just like the game...it was a loss!! Don't get me wrong...this BW has all the standard breakfast food in a small space, considering the lobby is 2x larger then the breakfast area...it's just that only half of our family was able to have a shower due to a 'handle' issue and the toilet ran because of a 'handle' issue and the handyman wouldn't be in until....let's just say that we appreciated the $40 discount but I'm not sure it was enough to make me want to try again!

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good Morning! I wanted to thank you for responding to our survey and appreciate all of the feedback. I do apoligize about the issues you were having while you stayed with us. I do hope that you will stay with us again for a discounted price. Please feel free to call anytime to discuss that anytime if you ever need hotel accomidations in the area again. Have a nice day!

"Best Western still one of the Best"

4
22/08/2016

Very clean and quiet with sufficient parking space. Breakfast area is quite small for the weekend crowd, even though it was used an hour prior to closing. Under powdered staff in this area, due to multiple requests for utensils and additional foods.

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Thank you for responding to the survey. We are happy to have the feedback from our guests and do hope that you will continue to stay with us. Enjoy the rest of your day!

"Cleveland Airport"

5
22/08/2016

Very nice hotel. Went out of their way to allow us to check in early so we could get on our way. When we finally got back that evening, our bags were ready and we were able to go right to the room. Quick and fast service and a nice clean room

Ray V, Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good morning! I wanted to thank you so much for responding to our survey. We truly love all the feedback and take it all into consideration. I appreciate you taking the time out to let us know how everything was. Hope that we will be seeing you in the near future. Have a beautiful day!

"overnight stay"

4
17/08/2016

nice property, close to airport, free shuttle to airport. staff are pleasant, rooms are spacious and clean. Easy access to City, about 25 minutes drive - and the property is far more reasonably priced than those downtown. A good mix of business people and tourists. Have stayed several times at this location

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good afternoon! I just wanted to send a thank you for staying with us here at The Best Western. I am also so pleased that you enjoy your stay with us.

"Wonderful stay"

5
16/08/2016

Came to Cleveland for family party and school reunion. I stayed in several hotels during my stay. Best Western was excellent. Staff was friendly and very helpful. As a time share owner I am used to staying in resorts because there aren't any resorts in Cleveland I look to see that the hotel has free internet, a microwave and Fridge as well as nice comfy beds. Best Western had it all. I would defiantly stay again.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good afternoon! I wanted to thank you for staying with us at The Best Western and also for taking the time to fill out our trip advisor survey. We look forward to your next visit in town. Have a wonderful day!

"Worth the money and location"

4
15/08/2016

Hotel was in a great location and was less than a few minutes from where I needed to go. Room and staff were very nice and the breakfast was set up very well. It was easy to drive in and out of the hotel with very minimal traffic blocking us in. The shuttles to the airport were very nice to have.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good afternoon! I wanted to thank you for staying with us at The Best Western Inn and Suites. I'm very pleased that you got to enjoy our breakfast as well as our convenient location. We look forward to your next trip with us. Have a wonderful day

"Great value, great price, great service!"

5
14/08/2016

Very nice, clean hotel! Staff was friendly and efficient, WiFi worked wonderfully. Nice selections at AM hot breakfast. We were flying out of Cleveland and found that we could pay a little extra to keep our car at the hotel and take their shuttle. Such a bonus! Such a value! They took us right to our airlines door and picked us up there too! Our economical and very convenient airport connection! We'll definitely be back and we will spread the good word!

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello! I wanted to let you know how much we appreciate your business and to thank you for filling out our survey. Have a wonderful day!

"NIce place to stay close to the airport"

5
10/08/2016

Very nice hotel, conveniently located near the airport. We arrived late on Thursday night/Fri am and were able to get to the hotel very quickly. Very nice comfortable beds, large spacious room with sitting area and mini kitchenette. Friendly nice staff and a good ,hot expanded continental breakfast in the morning. Only problem was very limited parking, all full by the time we got there and they had a section partitioned off for a bus, We had to move the blockade and park in the lot because we were not going to risk parking on the street in an unfamiliar area.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Good afternoon! I just wanted to say thank you for staying with us and wanted you to know how much we appreciate your business and for your kind words.

"Lacking in service"

2
09/08/2016

The Best Western Cleveland Airport is a newer looking property with the features you'd expect, but nothing to take it to the next level where we would commit to staying again without trying other options first. The room was clean and well maintained. We were in a kitchenette suite, which was excellent for the small family gathering we met there for. Our biggest disappointment was in the service. While our check in experience was good, we had issues after that that were unresolved. Upon checking in, our keys took several minutes of trying to get in the room before they worked. We kept getting a yellow/green flashing light. We reported this to the desk who offered to make us new keys. Breakfast the first morning was crowded, juice machine was out or order and milk was not restocked. This meant your choice for drinks were coffee or water. The woman who was in charge of the breakfast area ran around like a bull in a china shop but didn't really attend to anything. The first day we stepped out to the zoo until late afternoon. When we returned, we had not received service. Instead, there was a note under our door that as of 1:18pm our do not disturb sign was on our door. Not only was our DND not used for our entire stay, but our deadbolt could not have been locked because no one was in our room. I think the same door issue we had reported the night before lead the housekeeping staff to think the deadbolt was locked, causing a lapse in service. We went to the pool after dinner. There were probably 4 towels to serve the 30 people trying to use the tiny pool. A front desk agent did restock about 15 towels a little later, but they were quickly depleted. Our pool experience Sunday morning was the same- even with an empty pool, towels were scarce. The windows in the room are densely frosted, so you have zero view outside to see if you should bring your umbrella or sunblock. We had 3 guests registered to our room- king bed with a pull out couch- yet there were only towels in the room for two. We also had to call and have bedding brought to the room- a 10 pm inconvenience once we realized it. Bedding should be in the room for pull outs. In fairness to the staff, they were quick to respond to our requests for both bath towels and bedding. Overall facilities pass the grade, but some simple service tweaks would have drastically improved our experience.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for responding to our survey. We appreciate the feedback and we are sorry for your disappointments. We hope that you will give us another try as we strive to give the best service in the Cleveland area.

"Pleasant stay"

4
08/08/2016

This hotel was just off the freeway which I appreciated. The room was clean, which is my main concern and priority. We had plenty of space. I did not have any problems other than no juice for breakfast, which really isn't a problem. I was quite satisfied with our stay here

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for choosing to stay with us, We realize that you have many options and are happy that you stayed with us. We hope to see you again in the near future.

"Not for family`s"

2
08/08/2016

This hotel was not clean, the pool was the worse and the pool restroom was dirty with t.paper strewn about. Spills on the floor for 2 days and very little poolside chairs, ect.. Even my 3 year old noticed.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your comments. We will use them to tighten up the areas of concern to our guest. We hope that you would give us another try.

"Overall good"

4
01/08/2016

Overall good experience, except for breakfast. Get down there 30-45 minutes before it closes to make sure you get all the options as the other guests received. Most of the breakfast was put away and being put away as we filled our plates, milk was empty, coffee very watered down, and fruit was not restocked. Employees then started coming in and getting food from the kitchen that had been put away so we weren't able to choose from it like we should've been able to. Left us with a very very unhappy three year old because the waffles were put away and he couldn't have a banana. Doors should be closed before putting the food away. Especially while we were being rushed to get our food by the kitchen staff because "they close in 5 minutes".

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your comments and for staying with us. We are sorry for your inconvenience and hope that you will stay with us again when you are in cleveland.

"Nice pet friendly hotel"

4
30/07/2016

Stopped here on our way to Vermont. Arrived late. Friendly staff on arrival. 2 bed queen suite with a pullout couch was very spacious and pet friendly also. Very comfortable beds and nice breakfast offered in the morning. Very much recommended.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for choosing the Best Western for your hotel needs. We appreciate your business and hope to serve your needs again when you return to Cleveland.

"Very clean"

5
25/07/2016

I hate staying in hotels because I always find something that wasn't cleaned to my satisfaction, but this hotel was very clean and well kept. The cleanliness made for a very pleasurable stay. The breakfast was very nice (typical make your own waffles, toast, bagels). The pool was a little cloudy, and small, but it was the ONLY thing that I could find that was less than satisfactory.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you so much for your positive comments and for choosing to stay with us. Our team takes great pride in our services and we hope to see you again in the near future.

"Price gouging with no upgrades = poor value"

2
18/07/2016

Every hotel gouges the public during big events, so no surprise there. But if you are going to charge 4 or 5 times the normal rate during the Republican convention, you can at least provide a few upgrades. This hotel is fine for $60ish a night, but when people are paying hundreds, you could at least fix the equipment in the fitness room, do a better job on breakfast and provide a little more maid service. The fitness room is sub par to start with, but even with that, half the equipment is broken. They have a breakfast, so you have to count that as a plus. However, one half of the toaster doesn't toast, the serving dish for the eggs doesn't heat properly so the eggs are cold, and there is no ‘real' oatmeal – only instant packets. With the excess revenue from the higher prices from a only a few guests, they could have bought a toaster, a crock pot for oatmeal and fixed the exercise gear. The maid service is a one-time chance. If you are indisposed or sleeping at the one time they come, you are out of luck. Or in my case, if you are working the convention on an odd shift, you never get your room cleaned. Again, if paying the extra cash, perhaps there should be at least a minimal upgrade in service. Bottom line, this hotel is fine for the $60ish $70ish sector of the hotel market, but they should have stepped up their game when they are charging exorbitant prices during the Republican Convention.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for conveying your thoughts to us. we do take them seriously and will use them to strengthen our operations. We are one of the lower priced hotels during the convention, so we are not price gouging. I realize that this is your perception so I respect your comment. If I can be of further service please do not hesitate to cal. 216-267-9364

"Great Experience"

5
17/07/2016

Delivered what I reserved, no issues with late arrival Breakfast buffet was good . Convenient location to cleveland and sites. Room was exceptionally clean and there were enough linen for the pull out bed.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us. We are very happy that we were able to deliver a good experience to you. We hope to see you again in the near future.

"Just what we needed "

5
17/07/2016

Stayed the night on Friday the 15th. Was a one night stay, went to see Seinfeld and didn't want to drive the 2 hours back home. Everything was perfect. The lady checking us in was nice and the bed was comfortable. Would definitely stay again

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, This is great to hear! We take pride in our service and amenities and our thankful that you would return. We look forward to seeing you again.

"BW Cleveland Airport"

5
15/07/2016

Hotel was selected because I needed to stay near airport with a hotel that has a 24 hour shuttle service. Although this hotel did not have vending machines they sold canned soft drinks for $1.and gave bottled water away. The WiFi speed seemed fast enough for my needs. The breakfast was very good, and the hours it was offered was adequate.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us. We are glad you enjoyed your stay and were able to take advantage of our amenities. We hope to see you again in the near future.

"Wonderful Place to Stay"

5
13/07/2016

We arrived to Cleveland and the Best Western about 2 a.m. We were picked up at the airport. We had trouble finding the pick-up location but the driver waited for us. Our room was very nice and the breakfast was wonderful. Many choices, all good.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, We are so happy that you were able to enjoy your stay and that you were able to experience the great service that we offer. We look forward to serving your future needs.

"Really nice"

4
11/07/2016

The staff is really nice and so are the rooms but the breakfast could use a little work. The pool area was really nice but lacked a hot tub but the nice hot shower done okay to replace it I liked the area the hotel is in also close to a lot of things to do

"Good Value"

5
07/07/2016

This facility had a high quality of services. I could charge two cell phones, watch TV, sleep comfortably, with a self-service room for breakfast. It was miles from downtown, but near the expressway that took us quickly to our destination, the Rock and Roll Hall of Fame.

"Perfect Airport Hotel"

4
06/07/2016

Good experience. We didn't get into the Cleveland Airport until midnight and after a long day, the Best Western shuttle was there waiting for us as soon as we called. The following morning, the driver took us directly to the rental car facility and we were off. Perfect airport location with an extremely friendly and helpful staff.

"Over Charged"

1
30/06/2016

All staff members were very pleasant, our rooms were clean. The beds were hard, which I'm sure some people like, I prefer a softer bed. My granddaughter left a small teddy bear there, my daughter called about it the next day & was promised it would be sent back to us. Three phone calls & 11 days later, they shipped it overnight FedEx with out asking or confirming overnight shipping rates with us, so not only did we get the bear back, my daughter was charged $96.00 by FedEx for overnight shipping. It took 11 days for the hotel to ship it, so I don't understand why at this point they felt it was so important to send it overnight, at a cost of $96.00, this same package could have been sent for about $18.00, if they would have cared about the cost of shipping for their guest!!!! When I'll called the manager about this, I was basically told, this is how we do things. I think some consideration toward your guest would be appreciated, a phone call to us getting approval of a $96.00 shipping charge on a one pound box with a teddy bear in it would have been nice & not approved!!! So if you forget something at this hotel, please tell them how you want it shipped to you. I am a Diamond Member at Best Western & have never had an issue like this, I'm happy they don't all conduct business in this matter...

"Needs Updating"

3
30/06/2016

When we first go to the hotel we had no idea how to get into the lobby. It is in the back of the hotel and not labeled. We had a suite and it looked like a run down apartment. It was dark and outdated. The pictures on the website are nothing like the hotel. The breakfast was good, but the room was tight. I like Best Western, but this one needs a bad makeover.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your comments. I am not sure what room you stayed in but all our rooms have recently been recently updated with new bathroom tile, paint throughout and granite and new kitchens in all the suites. Please give me a call at 216-267-9364 and we can discuss.

"Extended Weekend Trip"

4
28/06/2016

Nice hotel. No problem with the staff. Conveniently located near the airport with a shuttle service. I appreciated that the shuttle was willing to take me to the rental car area of the airport. Only complaint I had was that the air conditioner smelled when it was running. It made the air in the room smell impure. Lots of dust in the vent part of the unit otherwise the rest of the room was clean and in working order.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for taking the time to comment on your stay. We are thankful that your stay went well and you were able to use the shuttle. We are sorry for the dust issue and hope to see you again in the future.

"Business and Pleasure"

3
27/06/2016

We stayed for a total for 4 nights and it was pleasant. The staff were nice and the hotel was clean enough. I would stay again for the price I paid. They ran out of toilet paper and I had to get my own or have nothing so that was a surprise. Other than that it was a good experience. They made great recommendations, it was a good stay. I'll be back next year.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your comments. We are glad you would choose to stay with us again. We are sorry for the toilet paper issue. We look forward to seeing you again next year.

"Love the Bed"

4
27/06/2016

This hotel was wonderful from the moment we checked in. The staff was cordial and helpful. The bed was a little high especially for the 2 seniors that traveled with us, but once they got into the bed...they loved it and I did too. The morning breakfast room was well maintained by a solo person who kept everything replenished quickly and in good taste.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us. We are happy that you enjoyed your stay and also the great hot breakfast we offer. We look forward to seeing you again real soon.

"Great location, clean rooms"

4
26/06/2016

They were on the middle of remodeling, but they made it as comfortable as possible for guests. Our room was quiet, comfortable and clean. We appreciated the mini fridge in the room, so we could keep our water and sodas cold. Everyone was friendly, the manager walked around at breakfast talking to guests, which was unexpected. He made a point of greeting everyone everyday. Breakfast was standard continental food, but everything was fresh and stocked and the coffee fresh and hot. Going back again later in the year and will definitely stay here again.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us. We are glad that the renovations were not a hindrance to you and that you enjoyed your stay. we look forward to seeing you again when you return to the Cleveland area

"Best Best Western"

5
23/06/2016

Great location. Great price. Great staff. The best of Best Western in a convenient location right next to Cleveland airport. Would stay again when in area. Can't beat free shuttle and friendly staff. Recent renovation has property up to the top BW standards

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you so much for your great review. We are thrilled that you enjoyed your stay and that you experienced our great customer service. We hope to see you again in the near future.

"Great Rate/Questionable Quality"

3
23/06/2016

We had on-going problems with the toilet, which were not resolved after two attempts. We were already gone if there was a 3rd attempt to fix the toilet. The breakfast offerings were very limited, especially the fresh fruit.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us. We are sorry that you had issues with the toilet that were unresolved. We strive to make our guest's stay comfortable and worry free. We are sorry that this wasn't the case. If you would like to discuss further please call me at 216-267-9364

"Great Stay"

5
23/06/2016

Found this to be a great option while visiting Cleveland. Close to a few restaurants, close to the highway. Location was perfect for me. Felt Safe. Staff was very courteous. Typical American breakfast.

"Great value for the price"

4
20/06/2016

This hotel feels a little dated and worn, but in the areas that really matter to a guest's experience, it was great value. The beds were comfortable, it was quiet on a Saturday night, and the front desk was helpful. The room was spacious. We had two queens, the baby's pack-n-play, and still plenty of room to walk around. I wasn't wowed by the hotel's outwardly appearance, but I'd recommend it for a night or two if you want somewhere clean and safe to stay. There's also a Bob Evans directly across the street, and if you need your evening ice cream fix like I do, you can't beat the convenience.

"Clean and Convenient "

4
15/06/2016

Stayed here for our sons wedding, rooms were very nice and clean. Breakfast was lacking but there was a Bob Evans across the street. Manager was very cordial and helpful. The pool and workout area were nice. It is close to the airport without the noise. We would stay here again.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and for filling out the survey. We are glad to here you would stay with us again and we hope to see you again in the future.

"Vacation"

5
15/06/2016

I usually go to BW first for reservation. They are great value and offer attractive pricing. Discounts for various groups I belong to and one of them usually qualifies. Great quality, good pricing, nice amenities. My go to first choice.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for choosing Best Western for you hotel needs we appreciate your continued business and are happy that we continue to satisfy. We look forward to your next stay with us.

"Kind helpful staff"

5
14/06/2016

Rooms were clean, breakfast was good, and the staff was very helpful, especially when we became lost at the airport and couldn't find the shuttle pickup. It was midnight when our plane arrived and needed to be picked up. We had to call the desk several times and the shuttle driver even came looking for us, bless his heart, not sure many drivers would take the time.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your kind words. We are thrilled that you experienced the great service that we strive to give to our guests. We hope to see you again in the near future.

"A pleasent stay"

4
11/06/2016

From outside the hotel looks dated and small. The arrival at Reception is then a surprise. The area is bright, fresh and welcoming. The rooms are reasonable for the price but I was a little surprised to find that the window is a White frosted glass. So I could be anywhere, including 300ft underground with a light outside. If you suffer from claustrophobia then maybe you need to avoid this. Breakfast was of the normal standard with this level. It's included in the price and most basic options are there. I prefer to get a room on the top floor so I can use the stairs to get to a room. I was surprised to find that both sets of stairs end up outside at ground level with no means to get back in, maybe I missed the swipe machine. A little disappointing is that those who smoke insist on doing so just outside these same doors, then wedge them open. Not the hotels fault but be prepared. Parking was adequate with no issue getting a space. Not a great choice of restaurants in the area. Again not the fault of the hotel. There is a place at the end of the road but did not look very hospitable.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your comments and for staying with us. We will use your comments to help strengthen our operations. I apologize that people were smoking in non smoking areas. we are working on a dedicated smoking area away from our building. The frosted windows are mandated from the city due to the neighborhood adjacent to us. I hope that these things wouldn't hinder you in staying with us again in the future.

"Convenient to downtown & airport"

4
09/06/2016

Spent the night on a leisure trip, and headed to Rock & Roll Hall of Fame before departing Cleveland. The hotel is just about 10 miles from downtown and it was very easy to get to. They also have transportation available 24 hours a day so easy to head out for dinner and get a ride back without worrying about navigating the streets. Couple that with being within 2 miles of the airport and it is easy to escape.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us. We are glad you were able to take advantage of our amenities and that you enjoyed your stay. we look forward to seeing you again soon.

"Hotel close to airport"

2
02/06/2016

Renovations make it hard to give it a better rating. The room was clean, but the hallway was cluttered with tools and the stairwell near our room was propped open with a bucket.. No sense of security. Hotel charged me for my room after I had reserved the room with rewards points. Staff unable to refund without approval, even though I could prove it was paid by rewards points. Disappointed.

"Good place to stay"

5
02/06/2016

We were on a driving vacation and decided to stay here. It is a little out of town but the area is nice and the hotel was a pleasant surprise. We were upgraded to a suite which was wonderful. The hotel staff was very helpful and the new manager came around at breakfast to speak with everyone. We would consider staying here again if we were in the area.

"Ok hotel lousy shuttle"

3
01/06/2016

The hotel is exactly what one would expect for $55.00 per night. Pretty crummy, but dirt, and I really mean dirt cheap. No food, no vending machines, no nothing and a very dangerous neigborhood. I always carry a gun so no big worries on safety. No food or restaurants in neighborhood. The shuttle service was like a roller coaster to and from the airport. Not only was the bus falling apart, but the completely un-maintained Cleveland streets made it a real adventure. The pot holes could swallow a 4x4, but not the hotel's fault. No wonder the bus was falling apart. This is the perfect hotel for Cleveland. The whole cty is falling apart, the airport is worse than the old Detroit Metro and if it weren't for the Cleveland clinic the whole city would be in bankruptcy.

"Nice remodeled hotel"

4
31/05/2016

Very happy with the stay. We always love a hotel with complementary breakfast and free airport shuttle. I left with an early flight before the breakfast started in the cafeteria. The front desk was nice enough to provide each one of us with a "grab-and-go" bag - how considerate of them! Will come back again when we have conference in Cleveland next time!

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your kind words we appreciate you choosing the Best Western as we know you have many choices. We are glad that you enjoyed your stay and look forward to seeing you again on your next trip

"Disagreeable"

2
25/05/2016

Construction was an unwelcome sight, although the desk clerk said there was a notice on their website. The front desk responded promptly to my 9:30 p.m. complaint about construction noise. Room worn; unusual odor; one now-dead spider.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, WE are sorry to hear that the renovations were a hindrance to you during your stay we are nearing completion and hope that you will try us again and see the service that we offer.

"Excellent customer service"

5
22/05/2016

The hotel was under construction during our 2 night stay. That did not detour us from having a great time, The staff showed us superior customer service and made us feel right at home. We enjoyed the pool and our room. We will stay here in the future and recommend them to our family and friends!

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us. We are pleased that the renovation process was not a hindrance to you and that you enjoyed your stay and received the outstanding service that we offer to our guests. We look forward to your return visit.

"Under construction "

2
22/05/2016

Stayed here 2 nights without being told the hotel was under construction. Lobby area all torn up so pretty dusty & dirty. No o e bothered to clean out elevator. Construction went on from 10-7 daily. Our rooms were on the side of hotel where all windows were covered with a film that would not let you all see outside. We were told that it was because the neighbors next door didn't want hotel guests looking into their area. Day 2 I left at 9 returning at 3 and my room had not been cleaned. Their excuse was that I told them not to. That was not at all true. I had to search for my own towels off a cleaning crew trolley. So the only good thing I can say was that it was close to the airport. Not impressed

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, We are sorry that our renovations were a hindrance to your stay. The lobby and elevator floor is the last part of our renovation project. We hope that you will try us again so we can show you the superb service and amenities that we offer.

"Beautiful Hotel"

4
19/05/2016

This hotel is beautiful. It has a nice location ride of the highway and only a few minutes right outside cleveland. Rooms are nice and spacious, The breakfast is wonderful. Front desk service is superb. Only downside is that there was no hot tub in the pool area.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and for your kind words. We are glad that your stay was enjoyable and hope to see you again in the near future.

"Awesome place"

5
28/04/2016

Very clean and very pretty rooms. Price is great . Free shuttle service from the hotel to the Cleveland airport. Parking while traveling is also available which is great. Restaurants next door and across the street were very convenient. Located right off the highway but still very quiet inside room. Will for sure stay again.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us. We are very happy that you were able to experience the great accommodations we have to offer and we look foraward to you coming back to saty with us again.

"Bad area"

2
25/04/2016

Hotel was fairly nice, Dirty sheets & floors, TAKE PICS before your stay of your room, so other people who have brought pets who had accidents cant blame you & your pet and cant over charge you. bad area very bad

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your review. We are confused as to your statement as we have not charged any guests for pet damage in any of our rooms. Please give us a call so we can Make sure that everything is correct on your billing statement.

"Pleasantly surprised"

5
23/04/2016

Don't let the construction / remodel deter you from choosing this property. I never experienced any issues with it. My room was a remodel, and I was very well done. Quality of workmanship was great, and the décor was very attractive.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you so much for the positive review even in the middle of renovations. We have tried very hard to not let our renovations affect our guests in any way. It is good to hear that your saty was pleasant and your room was nice for you. We look forward to serving your hotel needs again when you return to town.

"Passing By"

3
22/04/2016

Served its purpose. Under construction but wasn't bad. Had newly renovated smell. Have to circulate some fresh air. Wonderful service. Room and bathroom very spacious. Third floor was very quite. Breakfast selection could have been better. But had carry to go breakfast for those that couldn't stay for breakfast. Wonderful people at the front desk.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for Staying with us and for taking time to fill out the survey. We are glad that you experienced the great service that we have to offer our guests. We look forward to seeing you again when you return to the Cleveland area.

"Updating Hotel"

4
15/04/2016

Hotel was easy to find, just off Interstate. There was extensive updates being accomplished. I was told ahead of time they were doing this and flyers were posted thru out hotel. If you have breathing problems then probably need another hotel as dust from maintenance was a problem.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and for taking the time to fill out our survey. we are glad you enjoyed your stay and We hope that you will visit us again when we are complete with the renovations.

"Attending a business meeting out of town."

5
12/04/2016

Traveling away from home is not one of my favorite things to do, however it was a very pleasant surprise, the staff as well as the GM Ray Vallee Jr. were very helpful, the service was great. Very clean hotel and inviting to the eye.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for taking the time to fill out the survey. We are thrilled that you you felt comfortable and received great service. We look forward to seeing you again soon.

"Very comfortable place of stay"

5
12/04/2016

Staff was nice and helpful, room was clean and comfortable, pool was clean, breakfast was good. Exercise room could stand to have an elliptical and properly working treadmills but overall was extremely happy with my stay.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with. We are happy that you had a pleasurable stay and hope to see you again when you return to Cleveland

"?"

4
02/04/2016

Had 2 grandchildren who wanted a hotel with swimming pool which we used extensively. We were in Cleveland to visit museums and zoo. Grandkids had never been out of Michigan nor to a large city....this made a nice experience for them and they felt comfortable. Kathy, the manager, made them feel very comfortable ...and they were at ease.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you very much for your kind words and for choosing to stay with us. We are happy that you enjoyed your stay and hope to see you when you return to the Cleveland area.

"Best budget hotel"

4
29/03/2016

Stayed here on a personal trip and just met our expectation within our budget, except few minor glitches that we were able to work with the staff. Certainly recommend to others who wish to stay in this area.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and for taking the time to fill out our survey. We are glad that you were pleased with your stay and hope to see you again in the near future.

"It's ok...You get what you pay for."

3
28/03/2016

This was ok for a one-night stay in Cleveland. The hotel is currently under construction, so finding the parking and entry was a bit weird. The room itself was fine...nothing fancy. The bathtub mat grossed me out. I don't know why...just standing on that plastic thing seemed dirty. Our room smelled like chlorine from the pool. I guess there are worse smells. The free breakfast was probably the best part as we have two boys (ages 13 and 11).

"Cleveland Airport"

5
21/03/2016

The Best Western is located a short 5 minute drive to the airport. The breakfast had make your own waffles, cereals, pastries, fruit and yogurt. Hotel is currently being renovated. We had a call the week before our arrival to let us know that the construction was happening. We had no issues with construction either noise or dust wise. Will stay here every time we fly from Cleveland.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and for filling out the survey. We are very happy that you enjoyed your stay and that our renovations were not a hindrance. we look forward to seeing you again when you go on vacation.

"Spend a little More Somewhere Else"

2
19/03/2016

Parking is terrible. Check in and out was fine. Room had a strange smell upon entering. Found hair on bathroom floor. GROSS!!! Clocks were not set to correct time. Bed was great though. Area felt safe. Not too far from downtown for our play.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
hello, Thank you for filling out the the survey. We are sorry about the parking as we are under renovations which should be wrapped up around mid may. Rest assured that all our bathrooms are cleaned with disinfectant we apologize that you found a hair. we hope that you will give us another try.

"Bait and switch"

2
18/03/2016

We were assured that the airport shuttle and free parking were available and were told at check in that they were not able to keep their promise due to hotel renovations. I'm sure they know about these renovations two weeks before when we booked the room.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your comments. We have had our park and fly package available for the last 20 years with little to no issues. We are under renovations and we have our front parking lot closed down so we have to temporarily discontinue the park and fly until completion of renovations. We called all future reservations and posted everything online to tell our guests. We are sorry if you did not receive the message. We would never be dishonest about our facilities.

"Great Stay...but..."

4
14/03/2016

First of all, excellent desk staff. Made us feel welcome and helped with any questions. The breakfast was very good also. Room was clean and comfortable, and if extras were needed the front desk staff assisted. Now for the problem...PARKING! They have construction going on, and the entire right side of the covered area (including the handicap parking) is being used for a "staging" area for workers. This leaves just 2 handicap spaces for the entire hotel. But the construction workers use them and some hotel employees do also. When I inquired about these violations, I was told "Nobody cares, and nothing is ever done". I suggested they call the Police to issue a H/C parking ticket (All the cars that used the spots did not have plate nor hang placards). I did see another car with a H/C plate use the spot in the "Staging Area"..only to see a construction worker block that vehicle in. (Not sure of that out come) Note to manager, figure out who is using the H/C spaces and make it stop AND have whoever is your boss, MOVE the staging area for the construction crew to the open parking area. My tip for travelers, if you arrive or come back late you probably will not find parking..be ready for that.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and for your honest comments. We realize that because of renovations our parking area is suffering and it is a inconvenience to our guests we apologize and We hope to be complete with everything by the middle of May. We hope that you will stay with us again due to our outstanding service and the great amenities we have to offer our guests.

"2nd stay, and still think it's a good value."

4
12/03/2016

We stayed here a couple of years ago and had a decent stay. I'd say, for the rate (we paid $76.49/nite before tax), this is a really good value. First of all, their shuttle will pick you up at the car rental return facility, which saves time. Upon check-in, we discovered that they are remodeling the former smoking rooms and now the entire hotel will be non-smoking. They are also expected to renovate all remaining rooms yet this year. Not sure what that will do to the rate! We didn't hear any noise from the construction while we were there, because they limit it to between the hours of 10-5. The room itself is good size. We had stayed at the Crowne Plaza/Cleveland Airport in January, and their bathroom was half the size of the one at the Best Western and we had no hot water at the Crowne Plaza in the morning! While there were some small maintenance issues (the front of one counter had come loose and had dropped about a half inch), there was plenty of counter space, the shower was nice and high with good pressure and no temperature fluxuation, and the towels soft and not too big. They give you a bottle of conditioning shampoo and body lotion, along with a large and small soap. Appreciate that the fan is on a separate switch from the light. We had trouble connecting to the Wi-Fi. The front desk person gave me an 800 number to call. The first person I talked with tried "resetting" the signal, but that didn't work. I called again, and after about 18 minutes, the woman helping me was able to fix the issue. After that, it worked well and reconnected automatically. There is a Bob Evans and a Goody's restaurant directly adjacent to the hotel. They also have an extensive room service menu, but I'm not sure where that food comes from. The pillows were nice and fluffy, with different thicknesses to choose from. The bed felt comfortable, but I did wake up with a sore back. We ran the fans all night on the heating unit and in the bathroom, but to drown out the occasional noise from Snow Road I still had to use the White Noise app on my phone. We didn't hear any noise from the hall or any other rooms though. The breakfast was much more than the "continental" that was advertised. Plenty of hot items like waffles, eggs and sausage, along with the typical pastries, yogurt, fruit, etc. Area was clean and very well maintained. It's not overly big, but wasn't crowded when we were there. We had to catch the 5:30 a.m. shuttle, and were pleasantly surprised to see that Leah (who had just worked a double shift) had the whole breakfast menu laid out nicely at that early hour! There's an inside pool, which we didn't use, and a computer and printer in the lobby for printing off boarding passes, etc. Overall, this hotel fits the bill for a quick airport stay. Service was good and friendly. We'd definitely stay here again. Hope this helps you make your decision!

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for Staying with> We are happy that you enjoyed your stay and were able to take advantage of our great breakfast. We appreciate your business and hope to see you again next year when you travel.

"Dont stay"

1
12/03/2016

This is nonething specail hotel. They are under construction and its very smelly in the halls even though its non smoking. The breakfast is pretty basic and the staff not really friendly. The worst part is there is some sort of flooding coming from what looks like the hotel. I was walking my service dog and you could not walk down the side walk because of the flooding water. We were by the hotel in the grass and there was a big hole, because it was getting dark I didnt see it and fell in the muddy, gross, disgusting smelly water hole. I did report to them that they should mark the hole someone could have bee Very very hurt as is I have a sore butt and back. This is one hotel I will not be returning to

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your comments. We are renovating to better serve all of our Guests and we are going completely non smoking which will take care of the smell in the rest of the hallway. We are sorry that you did not enjoy your stay with us. If you would like to discuss this further please call 216-267-9364 and ask for the General Manager and I will be happy to assist you.

"Great value property, very happy with my stay."

4
02/03/2016

Overall I was very pleased with my stay at the Best Western Airport Inn. The front desk staff (Cassie/Cynthia) are exceptional, extremely personable, but not overbearing. If I owned a hotel out here I would hire both of them immediately, no kidding. The player of the game for my stay this time around though was Jim, the shuttle driver. He not only readily agreed to stop at a drugstore on our way from the airport to the hotel but also offered to drop me off and then pick me up at a local restaurant/bar. I declined but was left in shock with his genuine sense of caring and willingness to help. The hallways have a slight cigarette smell, my two rooms smelled fine. Word on the street is a refurb is on the way which should alleviate that issue. The pool was a nice touch, good breakfast in the morning. Once again great value for a under $100 property.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you so much for your kind words and your acknowledgment of our associates. We are happy that you enjoyed your stay and hope to serve your needs again in the future.

"Pleasantly surprised"

4
27/02/2016

Was not really looking forward to this stay based on several bad reviews, but we couldn't pass up the price. The location was easy to get to, minutes from airport parking. The lobby was clean, the desk clerks were extremely nice, and our room was clean with newer decor. The bed wasn't the most comfortable, but it was adequate. Very nice stay, especially compared to previous Best Western experiences. And it beat the Holiday Inn Express across the road by $40.00!

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Thank you for your honest review. We strive to give the best service and amenities in the area. Although we are not perfect we try our best. We are happy that you experienced a positive stay with us and hope to see you again soon.

"Very pleased with the stay"

4
26/02/2016

Came in late. Got a very cheery greeting from Cassie, who was a great desk person. Room was fine. Very minor issue with toilet (needed to hold down handle longer than usual). Bed was okay - nothing special, but I got an okay night's sleep. A little noisy, but I had earplugs available. Breakfast was satisfactory with enough to choose from for a Best Western.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Thank you for staying with us and we are happy that you were able to experience the great service that we offer and the attentive associates we have. We hope we are able to serve your hotel needs in the future.

"Excellent Customer Service by the Front Desk Clerk Cassie!"

4
18/02/2016

I am writing this review to appreciate the front desk clerk Ms. Cassie. She went above and beyond to help with my stay at Best Western (near Cleveland airport). I originally booked for a 2-night stay; however, due to the flight delay I couldn't make it for the first night - it was impressive that Cassie handled it very well by working with Orbitz and making a detailed note in the system, so that the next front desk clerk knows the situation when I arrive on site for check in. Later, I got to meet her in person at the hotel and I found her very courteous, professional and helpful. Another issue I faced at the hotel was that in the room adjacent to my room, pet dogs barked almost constantly. Initially I thought it would stop, but even after a while it didn't. I called Cassie and sure enough, she quickly found me a comfortable distant room. She has very pleasant demeanor, and professional attitude. She takes care of customers very well and make them feel at home. I greatly appreciate her fantastic customer service. I hope that the Best Western hotel manager takes action to recognize such a wonderful employee, who elevates hotel rating and customer satisfaction. My very best wishes to her.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you so much for your kind words. We have an amazing staff that does their best to exceed our guests expectations and Cassie is very good at do that. We appreciate that you chose the Best Western Cleveland for your hotel needs and look forward to seeing you again upon your return trip to Cleveland. I will be sharing your comments with Cassie and the rest of the staff.

"hospital vist"

5
30/01/2016

this was a older hotel but it was very nice and clean. the staff were nice and helpful. the room was very clean and bed was very comfortable. I would stay again if I come here. the grab and go lunch is a great idea and was much needed for a long doctor vist.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for choosing the Best Western. We Are happy that you enjoyed your stay and received the great service that we strive to give all of our guests. We look forward to serving your needs again when you return to Cleveland.

"Comfortable Hotel and Friendly Staff"

5
26/01/2016

We used the Park and Fly option and greatly appreciated being able to leave our car there as well as the shuttle service. The shuttle driver was fantastic-very friendly and helpful. The front desk staff was also very friendly. The hotel is currently undergoing some construction, which will only make it better I'm sure.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us. We are glad that you had a good experience with we look forward to your next stay with us.

"Weekend Getaway for disabled adults!"

4
25/01/2016

Myself, my staff and my husband took 4 disabled adults on a weekend trip to Pro Football Hall of Fame, Blues Brothers Cafe and Rock N Roll Hall of Fame. This hotel offered suites that accomodated our needs. Gerri at the front desk was wonderfully pleasant and accomodating. Our clients were able to enjoy the spacious and comfortable rooms and also the large indoor swimming pool. In the morning we all enjoyed a really nice continental breakfast and were able to fill ourselves up for our upcoming day. Very nice hotel that will accomodate your needs in a convienent location for a reasonable price. The only thing I think they should have is a nice hot tub for adult relaxation :)

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you so much for your kind words. We are glad that you were able to experience The service and amenities that we strive to give to our guests also that you were able to visit the many attractions that we have in our area. We look forward to being able to serve your hotel needs in the near future.

"Convenient location to the airport"

4
17/01/2016

The hotel is convenient to the airport and use there park and fly lot. The hotel is very clean and quiet. They do a very good job getting you to the airport and getting you back from the airport when you get back.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and for taking the time to complete our survey. We are glad that you were able to take advantage of our Park and Fly and 24 hr Airport shuttle.We strive to give our guests a friendly and clean environment and look forward to seeing you again in the near future.

"Good stay"

3
13/01/2016

We only stayed 1 night - The area seemed a bit rough as when we pulled in there were 2 police cars in the lot. entrance was odd. Check in was good - although thank goodness I went as my husband couldn't check us in, I had to go in. When we got to our room, Blue police lights were coming through our window...There were 2 police cars across the street in that hotel parking lot... room was clean, door seemed like it needed to be fixed as you had to almost lift it door to get it to closed. Breakfast was not awful, had better, but. All in all - for 1 night it was good and convenient to expressways +

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Thank you for Staying with us and for your comments. We are glad that your check in went well. I assure you that our area is safe although things do take place wherever you go theses days. Again I truly appreciate your comments and hope that you would choose to stay with us again in the future.

"Great place great help"

5
12/01/2016

First of let me just say the guest services were amazing. Leah, Cassie, and Heather went above and beyond to make our stay a great one. Heather prepared the breakfast the first morning, the waffles were awesome. Cassie helped us find our way to some good local spots to eat and have fun during the day. Leah was awesome as well very Friendly and fast to make our stay enjoyable. These ladies made the hotel experience great. I highly recommend staying there

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you so much for your kind words about our associates Leah, Cassie, and Heather. I am pleased that you received the service that we are known for and strive to give. We haope to see you again when you return to clevalend. I will let our associates know of your kind words as well

"problem"

2
04/01/2016

Toilet ran all night, air conditioner made a funny sound all nigh also. reported problem to staff, didnt seam to worried about issuees. Breakfast was ok, bed comfort was ok. Was just hard to sleep due to maintenance issuees in our room.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your review. We are very sorry that you had a poor experience while staying with us. We will use your comments to help strengthen our operations. If you would like to discuss this further please contact me at 216-267-9364.

"Very Clean and Very Close to CLE"

4
04/01/2016

My flight was cancelled due to bad weather earlier in the week so I needed a place to stay to catch a very early flight. This Best Western was clean and recently remodeled. The staff was helpful and pleasant. 24 hr shuttle service every 30 minutes got me to the airport in less than 5 minutes with no other stops. There are other hotels nearby that advertise lower rates but they have onerous cancellation policies (they charge for 1 night for any cancellation) and have bad reviews that were verified by my local relatives who have been unfortunate enough to stay in some of them. This Best Western has a reasonable change/cancellation policy. The extra money was well worth it.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and your kind words. We are glad that you experienced the service and amenities that we strive to give to our guests. We hope that you will choose us again when you return to the Cleveland area.

"Excellent stay!"

5
30/12/2015

We had booked rooms at a hotel across the street, but left due to filthy conditions. Cynthia at the front desk was so personable and helpful. We explained what had happened and she assured us we would be happy there. We arrived to our rooms to find a clean, fresh, comfortable environment. Immediately, Cynthia called both rooms to make sure we were happy. This was at 1:30 AM. The rooms were quiet and we slept well. One member of our party had a cancelled flight and would arrive in the morning. Heather told us to let her know as soon as he landed and she would pick him up. Breakfast was filling and convenient with eggs, sausage, breads, muffins, an oatmeal bar, waffles, juice and yogurt. We were attending a family funeral and had to spend much time in the lobby waiting for events. Everyone who walked by greeted us and asked if we needed anything.I believe it was Kristi who was also super friendly. We planned on spending only one night, but ended up staying all 3 nights we were in town. Our final morning, the shuttle was prompt and since it was before breakfast, there were breakfast to go bags with a muffin, granola bar, apple, and a bottle of water waiting for us. Even so, the morning girl (I didn't catch her name) told us she was setting up breakfast and to help ourselves. I would highly recommend this hotel.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and for your kind words. We are happy that you enjoyed your stay and received the service and amenities that we have to offer. We hope to see you again in the future.

"user friendly hotel"

3
29/12/2015

nice size rooms convenient to highway access good value if need two rooms and space friendly staff nice pool parking lot flood in heavy rain smoking section on same floor as non-smoking puts odor in the hallway

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, thank you for your review and for staying with us. We value your comments and are in the process of going completely non smoking. We hope to see you again in the near future.

"It's good (but under construction)"

3
17/12/2015

They still haven't gotten the AGE out of this building. But, the beds were comfortable. The rooms were average size. The people are nice. $90 is a bit high for AARP until they get this hotel completely reverbed. $63 is about right.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and providing feedback.We are just underway in our renovation process and have also upgraded our breakfast menu. We Look forward to seeing you again in the future so you can see our improvements.

"Very clean room"

4
15/12/2015

Very clean room, neat EZ clean remote, comfortable bed, good lighting. Large fridge and a microwave. Location worked well for my visit to the Healthspan on Snow road. Nice breakfast area. Free newspapers. Fitness roomn could use some elliptipcal machines.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for choosing us for your business travel. We have great service and amenities. We our glad that your experience with us was positive and hope to see you upon your return trip to cleveland.

"Great Hotel by Airport and IX center"

5
07/12/2015

I accidentally left a wallet in a drawer. The maid put it in a safe and we got it back. I was very impressed they found it. The staff at the hotel from the day we checked in till we left was awesome. Thank you.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and for your kind words. We are glad you were able to experience the great service that we strive to give. We hope to see you again on your next trip to Cleveland.

"downtown cleveland"

3
03/12/2015

Wife and I wanted to visit downtown (the flats) without the prices and hassles of downtown hotels. Airport location was excellent - just off the 71 exit. We took the hotel shuttle to the RTA, then RTA to Tower Center (%.00 each for a day pass). Ubered back to the hotel from the flats for about 20.00.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us. We are glad that you enjoyed your stay and were able to utilize our shuttle service to save time and money. We hope to see you again upon your next trip to Cleveland.

"Wish I could give this Hotel a better rating"

3
28/11/2015

This was the first time in a long time that my family and I have stayed at a Best Western. The staff at the hotel were very pleasant and the shuttle drivers were very accommodating. The issue was with the facility itself. When we walked to our room the hallway smelled very strongly of cigarette smoke. This didn't make sense since we were staying on a non smoking floor. The room was adequate however the refrigerator in our room appeared to be breaking down because the motor was loud and ran constantly until it was unplugged. The air conditioning appeared to quit working halfway through the night making it very difficult to sleep. Luckily this was just a one night stay before flying out the next morning otherwise we would have had to request a room change. The room supported the concept you get what you pay for. I really dont see my family using Best Western in the future.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for taking the time to fill out the survey and thank you for your comments. I am sorry that your stay with us did not go as expected. As to the smoke smell on the third floor we understand how this can be a hindrance for our non smoking guests and we are in the process completely going non smoking through out the entire hotel. If I can be of further service please call me at 216-267-9364

"BW Hotel BROOK PARK"

3
27/11/2015

Very close to the airport and some restaurants are nearby. The rooms does not come with a blanket on the bed, I had to ask for blanket. The elevator was not working when I arrived but was repaired in1-2 days of my stay.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your comments we appreciate your business. We apologize for the confusion with reference to the blankets Best Western Standards have the blanket in between two sheets which make a duvet. Extra blankets are available by request. If I can be of further assistance please do not hesitate to call. 216-267-9364

"Great Value/Great Service"

4
27/11/2015

We stayed at the Best Western the night before an early flight to Mexico. Lea was at the front desk. She was pleasant, professional, helpful and efficient. Our room was nice. Clean and comfortable. We took a 4:30 shuttle to the airport which was provided by Best Western. Very smooth. Our experience with this hotel was very good. Definitely will use it again.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for taking the time to complete the survey. We are glad that you experienced the great service that our hotel strives to give. We appreciate you kind words and will relay your comments to our staff. We hope to see you again in the near future when you return to Cleveland.

"very dissapointing"

1
22/11/2015

Started off by elevator being broken - normally I wouldn't mind that, but everything was bad. I arrived at 130am - called for the shuttle with the front desk lady - shuttle arrived promptly and very nice driver. However, had to ring the bell several times to get the front desk lady to answer (she knew I was coming due to the previous call) - have to go outside to get to my room on 2nd floor - as a single woman in a unknown city - this is not ideal. Floor smelled like cigarette although is non-smoking. In the bathroom, found a brown object near toilet (I was not going to get near it). Front desk lady refused to deal with it and wanted to place me on the 3rd floor in a non-smoking room on a smoking floor - who does that now? of course it smells like smoke all the time. Had to stay 2 nights unfortunately - there is no hot water - just a little warm for showers - obviously they are trying to save $ by turning down the temp (a 2am shower should be hot as no one else is using it). Manager was not helpful in the situation and didn't seem to care.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for taking the time to fill out the survey and share your experience with us. We strive to give the best service and cleanest rooms in the area. We are sorry that we fell short during your stay. The elevator being down is definitely a hindrance for our guests and we had it repaired as quickly as possible. We hope that you consider staying with us again and give us another chance to give you the Best service in the area. If I can be of further service please do not hesitate to call 216-267-9364

"Nice hotel for the money"

4
04/11/2015

We chose this hotel as we had a rewards card from other travels and needed to stay the night not far from the downtown area. We made reservations online and were upgraded to a suite upon arrival which was a nice surprise. We also had to have a non-smoking room due to severe allergies to cigarette smoke and were accommodated perfectly. This hotel serves many travelers needing to park and take the shuttle to the airport. We anticipated lots of night noise due to late arrivals and early flights but were very pleased to have slept well with no noise whatsoever. There is a very inviting indoor pool and and an exercise room, neither of which we used. The continental breakfast consisted of the usual cereals, fruit and yogurt but the eggs, sausage and waffles were a nice treat. We wouldn't hesitate to recommend this hotel and we would stay again. The desk clerk was very helpful and had a great personality.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and for taking the time to fill out the review. We are happy that you enjoyed your stay and look forward to serving your hotel needs on your future trips to Cleveland.

"Great Stay as Usual"

5
02/11/2015

We have stayed here 3 times now and every time we had no issues. pleasant staff and breakfast. Internet was a bit spotty but worked most of the time. We visit Cleveland periodically and will always use this hotel for price and comfort.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, That you for continuing to choose the Best Western. We appreciate your business and look forward to many more visits.

"Great Value"

5
30/10/2015

This was a very nice hotel, clean and comfortable.. friendly and helpful staff.. we had to leave at 3:30 AM for a flight to Denver and they arranged for the shuttle and also had some snacks for us to hold us over at that early hour... FYI they will not let you keep the water bottle.. They provided a wake up call and the shuttle came promptly... Only a few minutes from the hotel to the airport... I was traveling with my elderly parents so it was nice the hotel removed any additional stress that I might have had by helping with all the little details... I would recommend highly and the price was quite reasonable...

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for choosing to Stay with us. We are glad that you enjoyed your stay and that you would recommend us. We look forward to seeing you again in the future.

"Business traveler"

5
28/10/2015

Overall a very pleasant experience. As a business traveler I travel enough to know what I want in a hotel at the best economical price. Staying here I got my hope for qualities, they are: I had location safety. I had the use of a fitness center, I had a hot breakfast, I had an updated decor in my room, I used the free wi fi, I used the printer at the business center and the room was super clean. Best of all the staff was pleasant. As a business owner I can tell you this hotel has "pride of ownership". I highly recommend this place!! Joe from AZ.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello Joe, Thank you very much for your kind words. We strive to give the best service and accommodations in the area and we are glad that you enjoyed your stay. We realize how many choices you have and appreciate that you chose the Best Western Cleveland. We look forward to your return trip.

""One Night Stay""

4
26/10/2015

I travelled to Ohio with my 5 year old son to visit with family. We were flying into Cleveland, so I chose this hotel for its' location to the airport, that it provided shuttle service to and from the airport, and our comfortableness with the Best Western name. Our plane arrival time was late in the evening, I called the hotel for the shuttle and was told exactly where to wait. The shuttle arrived promptly with a friendly driver. Once at the hotel, we were greeted by Cynthia, who made our check in process effortless. We were tired and hungry- she offered us cereal and fruit from the breakfast room, as area restaurants were closed (it was after 1 a.m. by this time). Cynthia is great!! The lobby was clean and cozy. Our room met all of our needs as well- clean, good size, fridge, bathroom provided soap, shampoo, and lotion. My only complaint was the pillows on the bed- they were very small and hard- did not seem to be pillows at all. Breakfast was all right. Used to having warm eggs and a warm meat product offered- I found them eventually in the fridge- you had to microwave them yourself. My son loved the waffles! We put in a request at check in for the shuttle, at check out, to take us back to the airport to pick up a rental car. When we checked out, we were told that the shuttle driver did not show up for work, so they would call for a cab that would take us there at the hotel's expense- it did. I was pleased with this hotel and their service and would stay here again. Thank you.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and for filling out the survey. We value your opinion and are glad that you had a good stay.

"Good stay"

5
26/10/2015

I have stayed at this hotel numerous times over the past few years and have had no issues whatsoever. It's clean, affordable, and the amenities are just fine. The only negative was an uncomfortable bed.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and we are glad that you enjoyed your stay. We look forward to serving your hotel needs again in the near future.

"Could Be So Much Better...."

3
21/10/2015

Stayed here for a quick trip in and out of Cleveland - three nights. I requested a VERY clean room (allergies). Check in was fine and I was sent to room 306. I could smell the cigarette smoke before the elevator door opened. The entire hallway reeked. The room smelled like it had been cleaned with nicotine. It was awful. So I about face, return to the lobby and request a non-smoking room, preferably on a non-smoking floor. I got the non-smoking room - 227, no such thing as a non-smoking floor. At least there was no stench.... The front desk attendant said the room was requested for me. Not likely, since AA Vacations suggested and commented on the request that I wanted a very clean room because of allergies. Not an issue, certainly not worth debating. The room was fine, comfortable beds. (Get bigger pillows, please). There was a microwave and refrigerator in the room as well as other convenient utilities. I could not see out of the window. The glass was somehow blurred for some reason. Again, not a big deal but certainly odd. I closed the curtains and turned on the lights. The room was somewhat dated but appeared clean. That is, until I returned later that evening and prepared to go to sleep. I sneezed most of the night and had to get up early to try and find out what was aggravating my allergies. I went into the bathroom to blow my nose and the toilet paper ring fell out when I pulled the tissue. I reached for the new roll of tissue and the dust behind and beneath the new roll was so thick it was ridiculous. That was the first problem. There was also a small amount of mold on the clear towel rack or grab bar in the shower. Can probably be eliminated with bleach in a spray bottle. Back in the room, I heated water in the microwave to make a cup of tea. I had to move the microwave to one side in order for the cord to completely reach the outlet. Eureka! Tons of dust beneath and behind the the microwave. Needless to say, I could now see the thick layer of dust on the sides of the mini fridge.... When the housekeeper arrived a short time later, I pointed out the dust and she was quite nice and had no issue with addressing the issue. I almost immediately began feeling better. She took care of the carpet for me and I dusted the lamp shades and was able to comfortably stay in the room. It's only a big deal because the request and reason were made/given in advance. I would give this place a higher rating otherwise. It is a decent place, good value. Could be even better if they become a non-smoking facility and blitz the rooms and address the dust.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for taking the time to comment on your stay. We take pride in the service and the cleanliness of our hotel. I am sorry that we fell short of this with your stay. We take your comment very seriously and will address the issues discussed so another guest will not have to go through the same things. If I can be of further service to you please do not hesitate to call me at 216-267-9364

"Good hotel for the price"

4
13/10/2015

We stayed at this hotel for 1 night to go to a concert. We booked 2 suites - they had 2 queen sized beds, a sofa, mini fridge, microwave, sink and coffee pot. The room was clean (211) but room the other room (214) was very musty and had a funny smell to it. The breakfast was "ok" as most are - waffles, breads, juices were all good. The egg/sausage were not. The one missing item was a pitcher of ice water.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us and your comments. We are thankful that you enjoyed your stay and we are sorry that your second room had an Oder to it we will definitely take care of this so future guests will not experience the same thing. If I can be of further service please call me at 216-267-9364.

"Visiting Cleveland"

4
04/10/2015

We had a good stay. Not great, but good. Very conveniently located close to the Cleveland Airport. They offer a free shuttle every 30 minutes to the airport where you can catch the local rail to go anywhere in Cleveland. We used it several times. Very nice perk and the various van drivers were friendly and prompt. Room was good. Nice shower with plenty of hot water. Room 219 shower head needs to be tightened and re-caulked. Biggest annoyance was the fact that we stayed on the side of the hotel that faces private homes so our 'window to the world' was frosted so we couldn't see out. I would definitely recommend you request a room that faces the road. Bob Evens restaurant right across the road was very very good.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your comments. We are happy that you were able to go see our great city and were able to take advantage of our shuttle service. We hope to see you again in the near future.

"Hotel Problems"

4
01/10/2015

The only real problem i had was the toilet being to load, worker in the work room next to at 7:30AM and walls being to thin. other than that a good stay. All the staff were very helpful, wish i could've stayed alittle longer.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for your comments. we are glad that you enjoyed your stay even with the issues that you had. we strive to give the best service in the area and hope you will stay with us again soon.

"mad"

3
28/09/2015

mad i got charged not my rate that i booked there $79.21 but 1 hundered 50 dollars and i dont even smoke at all im on oxgen bib pap at night may never go there agian if they dont credit me that 1 hundred 50 for no reason that they charged me

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, I am happy to look into the charge for you as we only charge if a room was smoked in. Please call 216-267-9364.

"Money Pit"

3
22/09/2015

Minor room blemishes. Upon check in wanted a King bed and got 2 Queen beds. Towel rack came out from wall. Shower drain plugged, the air conditioning in the room was not cooling the room. TV/Cable had minimal channels, Breakfast was from 6a-10a and food was not out at 8am. Didn't address concerns just may not go back

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, I am sorry that your experience with us was less than satisfactory. We strive to give the best service and accommodations in the area. If you would like to speak about your situation further please call 216-267-9364. Thanks

"Nice stay"

4
21/09/2015

We had a suite with a kitchenette, but no kitchen type items like pots, pans, plates etc, utensils, or dish soap. Kind of hard to use the kitchen without this stuff. I don't normally travel with this stuff. Besides that though, our stay was very nice. Our daughter LOVED the pool. Staff was super friendly and helpful. Pillows were strange little half pillows, but I slept okay. About as good a stay as any hotel you're booking for price and location.

Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review
Hello, Thank you for staying with us. We definitely take pride in our service and are happy to hear that your experience was a pleasant one. we look forward to your next stay with us.