Best Western Airport Inn & Suites Cleveland

2 week trip 10 hotels this one i would rate as the WORST of them all. Horrible room layout. Horrible nasty Pool area and the Breakfast not so great.

The room was clean and good sized. They had an amazing breakfast selection which made it easy for us to have a meal before heading out. The location was easy to get to as well. The parking was split and not right out front so we got caught in a rain storm and the walk back from the car resulted in us turning into wet rats.

We stayed at this location 2 times, 9 days apart. The first time was excellent. Nice staff. Nice breakfast options. Newly redone room, clean. Good value. Dedicated breakfast attendant kept everything stocked.

Great value for the money..clean, breakfast included, Angelina, the front desk concierge, is the best. Very friendly and knowledgeable.

The sheets in my room had a lot stains from the previous occupant. It was disgusting so I slept on top of the comforter without a blanket. The room windows were frosted glass and you couldn't see anything thru them. I felt like I was being held captive with no connection to the outside world. I canceled my 2nd night and went elsewhere.

Very good experience staying here. Location is close to the airport, and the drive to downtown was quick and easy. The room was clean and quiet and well-equipped with the usual travel amenities. But the very best thing about this place is the friendliness and kindness of the staff. Each person I interacted with was genuinely helpful--Stacy, Angelina, Eileen. They went out of their way to make my stay a pleasant one. I appreciate every effort they made, and I hope Best Western takes good care of employees like these ladies.

Mold in the shower, no shampoo and noisy air conditioner. There was no hot water for a few hours which caused us to get up at 3 am to make our flight since we could not shower the night before. When I complained the next morning the response I got was "it was only out for 2 hours". The hot water did not come on till almost midnight. The local staff was not sympathetic. The front desk clerk told me to complain to the corporate office. I would not stay here again or recommend this hotel.

Don't blame the employees this is a management/owner issue. This hotel has a huge issue with cleanliness. As you can see from my photos this is not from the previous guest. This is months and months of dirt build up due to lack of cleaning. Hallways were not clean. Elevators were filthy. Our room. 211. One of the dirtiest I have ever been in for a Best Western. The one photo was behind the bed. Yuk. Please read the numerous reviews about cleanliness. A room does not end up like this by chance. I don't care about a fancy room and everything being perfect. I don't care if things are dated. My only requirement is cleanliness which is the easiest for any hotel to achieve. This hotel needs some serious cleaning. Management in should be replaced and ashamed. Coffee machine but no cups. Only 2 towels in a suit. Half a roll of toilet paper. Had to ask for more. No soap in the container for the shower. Heavy smell of weed in the hallway. Definitely not coming back. Cleanliness is so simple.

The hotel was ok, and Evan at the front desk was nice and helpful, BUT, there were odors. Strong Odors!!! The first room smelled so bad of air freshener, that we had to be changed to another room. The 2nd room was very musty. Not sure if it was mold, or what it was. I have mold allergy and I woke up with my eyes swollen and hurting. If you are sensitive to odors, this is not your hotel.

Clean room, comfy bed, friendly and helpful staff. Complementary breakfast - starts at 6am: cereals, eggs, bacon, sausages, pancake makings machine, cupcakes, yogurt, tea, coffee, selection of juices, milk. Free shuttle bus to / from airport; Aileen is very friendly and courteous. Shower gel dispenser was empty, but shampoo & conditioner despensers were OK. We were four; there were only two towels - staff provided two extra towels on request. Some noise from fridge and A/C.

How many times have you heard the saying that the people make all the difference? Everyone from check-in to the breakfast room woman, the airport shuttle driver, and check-out desk staff, everyone was so friendly and caring. I stay in BW's when I need a good value for the money because of a short stay or based on location. This BW was an excellent value. The room was very clean and well appointed with newer furnishings and all of the people I met made the difference. I would stay here again when flying out of CLE.

Pretty much only redeeming feature is the location to airport. Room floor was beyond FILTHY. undergoing "renovations" but quality isn't there at all. Shower has mold, tv screen was greasy and smeared, remote was sticky. AC unit couldn't keep up and you will hear road noise on the front side of the hotel. Definitely a place you want to leave your shoes on and sleep ABOVE the cover's.... Positive is location to Hopkins and parking lot is well lit.

The outside and the lobby/public areas were unkept and dirty. However, the room was clean. This facility showed lack of attention to detail: there was no stopper in the sink, no laundry bag, the back of the TV remote was missing, no extra towels, the refrigerator was unbalanced, the coffee was terrible, the toilet seat was not secured to the base. The attendant in the breakfast area was very good - diligent in keeping the area clean and well suppled.

I was very disappointed with my recent stay at this Best Western hotel for several reasons. The primary reason was the lack of cleanliness. Upon using the restroom, the toilet was dirty and had feces on it. The floor appeared dirty as well. Additionally, a hole was present in the ceiling where a panel had been removed, exposing the wires. The refrigerator was missing a leg and was unstable. Also, the room was advertised as having two queen beds. The beds were not queen but full-size. We brought this to the attention of the hotel staff, but they were insistent that they were queen-size. Overall, it was a very disappointing experience and one that I would not expect from a Best Western property.

Some friends and I stayed here briefly for a layover. Upon arrival, we noticed that the hotel is still undergoing renovations, while the website advertises that renovations were complete. The pool is still closed but the laundry room is open, and I don't know about the gym since I did not check it out. Room numbers are written on masking tape on the doors. The receptionist was professional and ensured a smooth check in. Upon entering our room, which was a two-queen room with a sofa bed, we saw that the bathroom was clean with fresh linens, the main room was clean enough, but the windowsill was laden with dust. My bed had a small stain on one sheet but there were no foul odors. But the most 'bittersweet' part of our stay was the shuttle service. After our flight landed, we called to summon the shuttle but were told that we would have to wait 15 minutes. We were given an accurate description of the driver and vehicle, but the vehicle was unmarked, and it was confusing to find it. The driver told us that someone else called ahead of us and that we would be picked up next, so we decided to call an Uber instead. Upon arrival, we noticed that there was a minivan with the Best Westen logo on it, and we were befuddled as to why that vehicle was not in use. Then, when I checked out the next morning at 5:30, the night manager, Joe, offered to drive me to the airport in the official shuttle, which was in good working order. He also offered me a small snack since it was before breakfast hours. I would not recommend this hotel due to the misrepresentation on their website and inconsistent use of proper shuttle vehicles, but despite these minor inconveniences, it was what we needed for a brief stay, and I commend Joe for his professionalism and courtesy.

Reservation sites for discount wasn't working and staff didn't honor price but we're pleasant. The room itself had a moldy/wet old smell maybe even a wet animal smell. While the hallways smelled of marijuana. It's in a sketchy location for an airport hotel and side doors to the outside were left unlocked. The hallways paint was unfinished and looked terrible and no covers over light fixtures. The hot water knobs were not accurate. And took a long time to heat up.

The bed was very comfortable and plenty of pillows. I was very happy to get fresh water out of a machine and not need to pay for bottled water. We left very early for a flight, so we weren't able to experience the breakfast. We left our car at the hotel. In the past we didn't have to pay now they charge $10. a night.

There was a lot of construction going on. The pool was not available and our sofas cshions were totally disgusting Not good I have been a valuable Best Western customer for awhile . This experience has made me think about Best Western over all

Recently stayed here for two nights. Service very friendly and welcoming. Free breakfast included. Room was spacious and comfortable. Carpet in the room was quite dirty however. Shuttle service is 24 hours, very sufficient and the driver is very friendly. Highly recommended.

Fantastic service. Joe at the front desk was friendly, and had a room to be accommodating of our family. Originally I had booked at Holiday Inn Express across the street, but we were turned away due to us having children with us. Joe at Best Western was understanding, pleasant to work with, and we were all so grateful for his accommodations. The free breakfast was beyond expectation, with the eggs, sausage, biscuits, and gravy, yogurt, bar, and more. I highly recommend this hotel to anyone else!

The Free Shuttle service to and from the airport was very prompt did not have to wait at all and a free hot breakfast was very good and lots to choose from ,the rooms were very clean and nice. Close to the airport makes it very convenient I would definitely use this hotel again

We stay at this airport hotel because it has a 24 shuttle. Very few do at Cleveland Hopkins. It seems that lately all of the flights we take are at 6am! Hotels is becoming a bit dated but employee are pleasant and helpful. We have had breakfast here and it changes.everyday, which is nice.

Spacious room with a nice sized comfortable bed and Fast internet connection. What more can you ask for? The bathroom has a large sink area and the room has a computer desk. The room also has a lot of plugs for electronics. I didn't get to stay for long so I missed a lot of the amenities like breakfast.

Highlights were the great breakfast and the cute kids' library they have in the lobby. When we stayed, the elevator was broken. The guy working kindly upgraded us to a suite near the stairs on the second floor so we wouldn't have to walk too far. While spacious, the room was definitely dingy. The couch had lots of stains and everything just felt a bit grubby, including the old-fashioned bathroom. The beds were clean and comfy, though! I really didn't like that the staircase wasn't secured with key access- anyone could have entered! The airport pickup was quick and convenient. It was a bit strange because it was just a lady in an unmarked minivan, but when we called they told us the make and model of car to look for. Not my favorite hotel, but a fine choice if you need something close to the airport with a shuttle!

The elevator was not working, I stayed four nights, and it was never fixed. I had to haul over 100 pounds of equipment and luggage up 6 flights of stairs. The stairs were located outside of the hotel, so guests were required to exit the hotel, walk to the opposite end, squeeze between parked cars just to get to the stairs. The doors were not secured with a room key, everything was open. Breakfast was great, with both hot and cold options. Not a great location if you have mobility issues. The Best Western brand used to have a minimal level of quality associated with it, but my opinion is definitely lower after this stay.

Whiskers in and around the sink, on the wrapped towelettes. Only one bath towel in the bathroom. A hole in the ceiling above the shower. Elevator broken. Pool not open because of duct maintenance (??) kids were very disappointed. Glad we are only here for one night, because of an early morning flight. Room 222

Room rugs dirty, air conditioner falling off the wall, fridge not working, bed springs giving poor sleep, elevator not working for over 3 days....

Rude staff. Always outside smoking. Hallway smelled. Staff staying there with screaming children broken items. Changed 30.00 for early check in. Alarm clock was battery with no batteries and the room service person left a message for a tip. Stay away. Ghetto central.

I stayed here as a result of an 18 hour layover in Cleveland. Hotel is less than 10 minutes from terminal. Rooms are basic, but clean. Interior hallways. The free breakfast was excellent with nice assortment of cold and hot choices. I would definitely stay at this property again.

Check in was easy and the attendants were helpful. The room was clean and quiet. It appeared new. The pillows are great; a couple soft and a couple firm. Nice selection for breakfast and the attendant is pleasant and cheerful. The area is friendly and homey. For the money this place was wonderful.

This hotel was at an okay location. But this hotel isn't good. Room service never made our beds and things like blinds, pillows, sheets, and mattresses were in horrible condition. I know hotel food isn't ever amazing, but this serving area and the food itself wasn't good. Don't recommend.

This hotel is far away from the action in Clevland with not much around it. Hotel is dirty and needs some attention. We arrived to the outside being renovated (without this being mentioned on the website or emails). The floors in the main area were dirty, floors in the elevator were sticky (the whole trip) the carpets are dirty etc. This would be a fine place for 1 night, but not as a home base to explore the area.

Staff appeared to be racist and kept harassing us during our stay. Made us feel uncomfortable and had to leave. I would not ever recommend this stay for anyone unless you enjoy wasting money. Amenities also sucked. WiFi down and water was off upon arrival/check-in.

Overall, this hotel was perfect to crash out at the night before our flight. Check-in process was quite simple, even with having to schedule the airport shuttle and pay to park my vehicle at the hotel while I was gone. If you go across the street and eat at Bob Evans, they give you a 10% discount if you tell them you are staying at the hotel (I don't know if this is only for Elite Members or not). Breakfast was delicious, and my only complaint would be that they shut it down at 9 AM. Overall, this will be my go-to hotel moving forward if I ever fly out of Cleveland again.

The front desk remembered we needed the airport shuttle and park and fly. She was so friendly. The room was remodeled and clean. Housekeeping left us a lovely little note. Bathroom was clean and water was hot and good pressure. The breakfast buffet was typical but they did think of everything you would want/need and again the gal working there was super friendly. No complaints at all for a budget hotel.

Served my simple needs quite well. All I needed was a room for the night and convenient access to the airport, and it delivered. Staff was very nice, helpful, and competent. But the room was dark with a glazed, opaque window that created a claustrophobic atmosphere. As far as I could determine, there were no premium tv channels available in English. Still, it was affordable and functional. And there was a little fridge in the unit which was nice. Nothing to do nearby to help kill time in the evening except a Bob Evans. Really no amenities in the hotel itself. Very basic.

Various maintenance and cleanliness issues. Frosted glass windows that you could not see out of. The manager was excellent and assisted us in moving rooms. But both rooms had numerous problems. This was like staying in a cheap Motel 6

This hotel is clean and comfortable with efficient and friendly staff. The breakfast was really good and actually had BACON! Conveniently located. We were going to the Rock and Roll Hall of Fame and A Christmas Story House as part of a road trip. We've been traveling over a month and this still stands out as a very enjoyable stay.

We booked with Best Western Snow Road for a group trip stop over hotel on our way to Nashville TN. Although there were some reviews that concerned me I trusted Angelina who I dealt with through a great deal of the planning stages of our trip. She assured me that our accommodations would be clean and that we would be well taken care of. We had 29 rooms booked and I did not hear one complaint from anyone in our group. We stayed Sept 4th and Sept 10th and both times were treated very good. I was a bit curious as to why I could not get some paperwork I am accustomed to from the hotel but I guess they do things a bit different and it all worked out okay. They only have one elevator however we managed and everyone got checked into the hotel fairly quick. Technical difficulties restricted some of the breakfast items on our return stay but we all managed to get fed and were okay with what was available. Thank You Angelina for all of your due diligence in taking care of your guests. Dianne & Hugh

The front desk staff was very accommodating and friendly. The continental breakfast staff was also fantastic and the breakfast area was clean. The breakfast itself was fresh, good and plentiful. The cleanliness of the room however was not good. The shower was dirty, the headboards had a film of dirt/head oils on them, there was something brown, thick and crusty on the black out curtains in several places. The comfort of the beds was like that of sleeping on a board. The supplies in the room which included the towels, toilet paper, shampoo/conditioner/body wash were all lacking. Our room slept 4 and we only had 2 towels and 2 washcloths. The shampoo and conditioner dispensers were empty and there was only a 1/4 roll of toilet paper left without an extra roll. I was able to retrieve those items from the friendly staff at the front desk, however, the housekeeping of this establishment is sub par at best. The carpet in the room was dirty with runs in the carpet and they felt damp. The refrigerator was also dirty. Based on the area, staff and convenience this is a good place to stay. Based on the cleanliness of the room I was 100% dissatisfied and they need to do better.

Cars are being broken into. Outside cameras do not work told that by housekeeping. Night desk person wants to argue that “certain” vehicles can't be parked under the covered parking even tho it has a handicap sticker when workers have their personal cars parked in handicap without the proper sticker to park there. Put in hotel due to work being done on my hose and haven't asked the desk for anything since being here a week. And this is how they treat guests

Beds were ok, not great but good enough. Room was clean. The woman in charge of the breakfast was GREAT! She was so friendly. (I believe her name was Edna, what a gem!) She deserves a 5+ rating. Would recommend for an overnight stay.

rooms were super clean staff was respectful and really nice and helpful evans helped alot when i had questions the pool was clean and relaxing beds were the best I've slept in when it comes to hotels

It may not look like much from the outside, but the rooms are in great shape, the pool is excellent, and the staff are wonderful. In addition, we were in a handicapped room, and my friend, who is in a wheelchair, said it was one of the best rooms he's ever stayed in.

Our room was in terrible condition. It was filthy. There were visible blood and other stains on the mattress cover sticking out from the sheet. The curtains had a weird white crustiness on them. We could not see out the windows at all. They looked painted over, but maybe the seals were broken. It looked like only a few windows in the whole hotel that anyone could see out of. The room reeked of cigarette smoke. There were cigarette burns in the shower and the ceiling in the bathroom was yellow from nicotine. The cooktop in the kitchenette was filthy. There was an outlet without a cover as well. So gross.

Room smells terrible. Bed is hard and uncomfortable. Windows are frosted which makes the room feel claustrophobic. The lobby is in a strange location which makes offloading luggage difficult. Just not a great Best Western experience. The hotel replies to feedback as I've noticed, always playing ignorant like they can't improve things I'd they aren't told. How many people need to say the exact same things before you put some attention to the issues?

The parking situation was easy. When we checked in, the woman at the front desk was very pleasant. Check-in was smooth. That's about it. The journey to our room reeked of vape and overall stank. The halls were not very bright. Once we made it to our room things did not get much better. Our room was very dirty. It was apparent that part of the cleaning checklist was not wiping down the headboards or the surfaces as there were many fingerprints. We found many treasures on the floor. An errant pill, a lost room key, left behind money, marshmallows, and general ickyness to let us know that clearly the floor hasn't been vacuumed in a while. The dust ruffle has been tucked up into the mattress and never fixed. The extra blanket was somehow under the mattress for some reason. I wasn't sure if I wanted to sleep on top of the sheets or underneath. An inspection thankfully seemed that the sheets appeared clean. At least that is what I'm telling myself. The shower had a dirty rubber floor mat that is clearly never hung to dry. Showering didn't really leave you feeling any cleaner. We declined to stay for the included breakfast because we didn't have much confidence in the preparation. If I could have found another close hotel with vacancies, I would have checked out pronto.

There is nothing positive I can say about this hotel. From the moment we pulled up to the hotel I was side eyeing it. The grass looked as if it had not been cut this season. I walked past the main entrance because nothing about it was welcoming, it looked like a side door. Once walking in the smell of fabuloso cleaner should've made me turn around and leave but I wanted to give it a chance. The lobby is gloomy. Once we got checked in and I entered my room I was Greater with funk. It smelled as if someone was storing onions in the room. Then it wasn't the room we booked. I went back down to the front desk to advise of my concerns. He lied at first and said the was the room I booked. Once I showed him my booking he then admitted they overbooked the rooms and downgraded my room. No apologies nor offer to change the price because the room I booked cost more. I asked for my reservation to be canceled because honestly I just could not see myself staying at this hotel. It looks like it should have rodents crawling around. After waiting on someone to help cancel my reservation we were told we were all set buy they could not provide me a receipt to show my reservation was canceled and that I would be issued a refund. Terrible customer service. The photos online must be from when they first built this location.

I brought 2 u16 teams and staff for 4 nights. The staff from the front desk to the breakfast room to the room cleaners are exceptional. Offered us extra food to take with us between games, allowed us to use the breakfast room to bring in pizza etc.

Diamond member...Family stayed in 2 rooms. Both were filthy. Stains on carpet. Smelly. Outlets didn't work, room windows frosted, so no sunshine. Garbage behind drapes, under chairs. Embarrassing to bring my family. They promised compensation, for 8 night total night stay, then stiffed me. Corporate was way more helpful and gave me $200 back. Owner doesn't know how to run hotel. You can feel they are trying to squeeze pennies from running properly. My daughter said it best...Dad we know how to stay at Motel 6, and Super 8, but this was the worst! Sadly, I called in advance and asked about all the bad reviews and was assured special accomodations. They didnt lift a finger. Lazy.

I stayed 2 times within a week out of necessity of canceled flight and because I wanted to give them a 2nd chance. (The park and fly is convenient.) I wrote to the owner after my second night to explain the uncleanness of the room. I took a picture of the moldy toilet rim and "stained" bath liner and the red stain on the carpet. I was sent back a lengthy email which in my mind put the blame of the situation back on me and was taken from the point of view of the staff side of the story. I was told I was offered another room. (On both occasions, my son was asleep by the time I noticed the multiple problems.) I was told that the stained bath liner was actually clean. I have a photo of that also. As you can see from my reviews over the years and having stayed in hundreds of hotels, I like to give owners and managers the benefit of the doubt. Yet, in this case, real issues with room and hall cleanliness. It is not fair to make excuses. I was told by one staff member, the housekeeper had just quit. Another person told me "regulars" do not stay on the second floor because it is just not clean. Yet another person said that there used to be a system in place to make sure sheets were clean. The whole experience just really upset me. Manager and owner trying to be nice yet, it is not fair to you customers to be not be accepting of the true condition of the rooms and property. Decide for yourself.

They offered a Nice airport shuttle. The hotel was a decent price with clean rooms and friendly staff. It was kind of a weird location with not a lot of food options within walking distance of the hotel

This is Tony Brown I stayed there on the 21st of October had a wonderful time they were very pleasant and it was very clean I would recommend it for anyone and I have recommended it to a lot of people and express my joy of staying there to the staff and told them I would return

Check in was quick and easy. We completed paperwork and paid 7.00 per day to leave our vehicle at the hotel while we were on vacation. Our room with a king-sized bed was nice and clean. We used the shuttle service to and from the Cleveland Airport. They offer breakfast each morning.

I had a great stay at this hotel. Booked 4 nights and extended for a few more as I enjoyed it. Clean, safe and convenient. The facilities were ideal with a big pool. The staff were the highlight - Ashley & Eileen are some of the nicest people ever!

Customer service checking in and out was quick & courteous. Room was clean and quite. Basic - no frills. Plenty of outlets and usb outlets. Hot coffee! Breakfast available, but left too early to eat (apples and coffee was available) Shuttle to airport was convenient. Hot water. Towels clean.

Definitely call ahead for Truck Parking..its limited but..Profit will be there to back you in & get you squared away--what a cool guy! Our room on the 3rd floor was VERY clean and contrary to other reviews had a microwave, frig, coffee-maker & clean, comfortable beds & bedding. Again..as someone reviewed that the hallways had a bad odor...not on our floor. We stayed for 4 nights and slept well with absolutely no issues. I wonder if people just go through life being miserable & are never satisfied with...anything?? If you're happy with a clean room, friendly employees, a good nightly rate, a free hot breakfast and respectful guests...you can't go wrong here. The bad reviews are from some very sad people.

Rolled in after midnight for a short night.Room was clean, staff was helpful, though the first key didn't work and she blamed the earlier shift...but I watched her "code" the keycard. Not a big deal. Room was fine, parking was plentiful. I felt safe leaving some luggage in the car.

Average rooms, clean. No microwave, no included breakfast, no coffee available in the lobby. Bad attitude from the manager. Have to drive to everything. I will avoid this hotel. Now my review must be 200 characters? How bad do you want it to be?

We stayed two nights and it was clean and a good location to all the different places we went to in Cleveland. My son enjoyed the indoor pool and he loves a hotel with a free breakfast lol! When checking out the receptionist noticed my son carrying his stuffed turtles and commented how cute they were. Before we walked out she gave him a cute little turtle she had behind the desk. She was very nice!!

This hotel is GROSS the rooms and hallway smelt of urine.. breakfast was awful no orange juice or milk. Staff were taking up breakfast area while they sat with their families eating… would not recommend… mould in the shower. Yuck!!

We stayed there one night while passing through on a long trip. The hotel was clean, the rooms were okay If a little dated, about what you would expect for a Best Western. Check in was relatively slow as there was only one person on duty in the counter and several travelers checking in. One member of our party requested was allowed to switch rooms because their 1st room smelled quite smoky. The replacement room was much better. However, the whole hotel had an mild underlying smell, possibly from a previous era when smoking was allowed. The breakfast was nothing special but the area was clean. There were some hot and cold foods. Note that the entrance to this hotel is a little weird When you pull into the parking lot you drive along the left and the entrance is about a halfway down the length of the hotel recessed into the middle. It's on the side facing away from the road. This hotel did allow dogs and ours were comfortable. The doggy rest area is around the back of the hotel and there's a nice grass strip in the front.

The hitel is close to the interstate, and it was pretty inexpensive. The breakfast was good. The wifi worked well. Some staff were great, and some were unhelpful and did not seem to know what they were doing. The hallway smelled bad and the carpet was dirty, but the room smelled even worse. The curtain sheers and the blackout panels were badly torn. The toilet wiggled, and there was grime in the corners of the bathroom. The bed seemed clean and was confortable.

My husband and I needed an overnight stay before visiting a nearby hospital for doctor visit and tests the next day. We were immediately greeted and helped by friendly people at the desk. We were given advice for nearby restaurants. We were given a beautiful room on the 3rd floor. Elevator worked well every time we needed it. The room was large and had a king sized bed as we requested. The bathroom was large, well lit, vanity sink was larger than we've had at other hotels. Tub/shower good size and worked well. Linens were clean and ample size. Bed was very comfortable. Hot breakfast with waffles, egg "omlette", sausages, biscuits and gravy, juice, cereals, milk, yogurt, coffee, etc.(plenty of selections)

First room had bugs crawling all over the tv table. Second room ice maker broken the floor. TV not working. We paid 200 dollars forca run down room. All the furniture was old, stains everywhere. Would never stay herevagain.

The place was a good value for the money. Breakfast was nice as it provided an egg dish, a meat choice and biscuits and gravy and all the usual amenities that come with breakfast, waffles, yogurt cereal etc. It was quiet staff all super friendly. Room could use an update but was fine for our stay. Only complaint was there was no outside space to utilize like a picnic table. It was nice so we wanted to go outside but literally hung in parking lot and no real spot for smokers could have a bench or chairs like most hotels do.

The motel employees were warm and friendly. The motel was freeway accessible and close to the hospital where my husband had to be for a test. We had to be at the hospital at 7:30 AM and the staff were happy to give us a wake-up call in the morning!

No problems. Everyone nice. Room clean. Alot of amenities. Excellent breakfast. Very clean, neat hotel inside and out. Plenty of room, has a pet area. Everyone friendly & helpful. Would recommend this hotel.

Absolutely a wonderful stay! My husband has been working in the area the last four months and stayed here three nights every week. The employees are the nicest you'll find at any hotel! From the front desk, housekeeping, maintenance, manager, and especially Edna who ran the breakfast. You definitely feel welcomed and like family. They even got my husband a cake for his birthday! Their breakfast is from 6-9 am which made it really nice for him to eat before going to work. I also stayed several times and the breakfast has plenty. Eggs, biscuits and sausage gravy, sausage links or patties, potatoes, waffles, oatmeal, hard boiled eggs, yogurt, fruit, hard boiled eggs, juices, milk, coffee, and cocoa. If you leave hungry it's your own fault. Edna does a super job getting the food out and helping you if needed. Our rooms were always clean and comfortable. If you need anything just ask and they are so accommodating. Location is great and quiet. Located near the airport and plenty of restaurants and shopping nearby. We hope to stay here again in the future.

Generally quiet and very clean. Pet friendly. Courteous staff. Unfortunately we had a room with a loud air conditioning unit that rattled each time the compressor cycled. Breakfast offering was average. No area designated for dog walking so watch where you step in the grassy areas.

Reserved a room as we need it to be close to Cleveland Airport period after making reservation called to confer more time their shuttle operated, and they informed me they're shuttle did not actually go to the airport. Therefore I canceled.

Very nice, clean, and quiet hotel with friendly front desk employees! Rooms are large and comfortable. Breakfast attendant does a great job and there's plenty to eat! Awesome multi night discount as my husband is working in the area for two months.

Hotel was very friendly and pleasant nice view The staff was very nice someone was always at the dentist big do you when you enter the building and when you leave the building it was just a friendly and pleasant atmosphere

Tameka was very friendly would definitely come back if that is the staff they hire Locate very close to the airport so you don't have to get up crazy early to catch your flight and great place to eat is the Berea Depot restaurant

It is a quick two minute drive to CLE. Affordable rates Located close to CLE John Hopkins. Nice staff. Quiet rooms. Nice decor. There are several restaurants and stores, gas stations, next door/ or nearby.

The stay was awesome I just wish it could have lasted longer and the staff was super friendly and took care of my every needs Sometimes I didn't know what I needed till they suggested it and then I was hooked on there care !!!!

Friendly service, good food, but a broken TV the whole time. Told before I checked in the TV didn't work but thought it would be fixed. Beware, you must request room service for it to be cleaned Given a dirty room at check-in. Immediately brought up a key to another room.

After a late arrival at the Cleveland Airport the Best Western was a convenient respite. We were greeted by a friendly, efficient desk clerk. Our room was a comfortable, if lot large size. The hotel is showing its age and could use some minor touch-ups, nevertheless it was clean and all the furniture and bathroom fixtures were in good condition. All the linens were clean. We had a quiet night's sleep. The bed was on the soft side.. The breakfast was adequate but nothing special. Altogether, the price was very reasonable for what we got.

We often stay at BW's (we're members of the reward club) for short durations and have always- until now- found them comfortable, and while sometimes basic, clean and well maintained. We chose this at last minute as we had a funeral to attend. At this hotel, the guy at check in was pleasant making the prison cell lobby appearance tolerable. Carpet in hall was clean and a nice pattern, Then we opened the door to our room. We found: toilet paper holder duct taped to wall, stains on pillow cases and comforter, lamp shades and a desk chair with tears, wall unit that was both scratched and poorly repainted in areas, and sockets that were so old our chargers barely stayed in them. We did appreciate two luggage racks and beds were comfortable if you could ignore the gross stain factor. Hotel is so basic- pool is closed, we asked for a corksrcrew and were told by a flippant front desk person, "Nope, we don't have them." Website says they have a fitness room- maybe. It also says they have a pool. Guess it's true you get what you pay for. Never again.

This hotel is about 4 min from the Cleveland Hopkins Airport and that's what I required at the time. I only stayed in the room for less than 12 hours. I just wanted a place to rest and take a shower and relax before my connecting flight. There's nothing amazing about the decor. It's just a plain room. I had a ground floor room right next to Snow Road so it was busy and you could hear the traffic and people walking and talking outside loudly. But if you can tune that out it's fine. The front desk staff was very helpful with her suggestions. I only had to walk a few minutes to the Bob Evans nearby to get dinner. I was able to access the room that normally has breakfast and there's a lot of tea, coffee and hot chocolate to use even after hours. I was grateful for that. Also there's a computer in the lobby conveniently for printing, which I wanted to use for my Covid tests and other documents. Since this was a last minute booking and I really needed to stay near the airport to make it to a 6am flight, I was satisfied with the stay but it wouldn't have been my first choice if I had to stay for several nights.

This hotel was incredibly disappointing. I have stayed at several Best Westerns across the country and this is by far the worst. Everything is gross, from the lobby to the elevator and then room. I am actually not convinced anyone cleans here. I arrived at around 2 AM and the front door was locked. The night clerk was unfriendly when checking in. The lobby was filthy but the room was worse! There was old food in the fridge, crumbs all over the beds and counters. There wasn't any toilet paper either, and clean towels were missing. It was the only BW that had pet rooms available in the area for the night we were staying but next time I will definitely find another hotel or sleep in my car. It was inexpensive, but not significantly compared to other much cleaner and nicer BW hotels I've stayed at.

I will NEVER stick my foot into this place ever again, I initially wrote a 5 star review because I felt bad. The rooms are good enough but my god these employees are so incredibly lazy and that goes for DAWN as well. It is absolutely INSANE that we have tried for 3 weeks now to get an itemized receipt since we relocated for work. We have had to call corporate MULTIPLE times to get these people to do ANYTHING. We still have yet to get that receipt. Once they did send it to us it was a picture from someone's phone with no name and not showing we paid. I didn't want a blurry picture from your android I WANTED MY OFFICIAL ITEMIZED COPY! These people have ZERO work ethic. This has left a terrible taste in my mouth and I promise I will not be stepping foot into another Best Western solely for this reason. And to add to another review the rooms are very wet and musty and if you enjoy smelling weed EVERYTIME you go anywhere in that hotel than this is the place for you. Every single one of these fools should be fired and replaced with people who actually want to do their job. Dawn you are a sorry excuse for a manager because you are NEVER in the building or that's what your lazy workers claim and you can't send a simple email. Please get a new job. And tear this place down and add some windows you can actually see out of. This place is total garbage and if I could of chosen I would of just slept in my car that night. Don't bother going here honestly. Spend a little more money at a place where the workers actually care. I also witnessed people having to wait at least 15 mins to check in because NO ONE WAS AROUND. You people really need a wake up call and hopefully that's them shutting this nightmare of a motel down. You don't deserve to be called a hotel. You shouldn't even be honored with motel either. Slums run by lazy people would be more fitting. And don't bother making it up DAWN because we already bit the bullet and didn't get paid back for this terrible stay from our employer because of your lack of work ethic. So don't bother writing a generic “I'm sorry you weren't satisfied”. I've had enough and I'm happy we are out of that money because I was done dealing with you bums. To end my statement, Travelers don't stay here. Everyone has a terrible attitude and the rooms are not good. Far below your average. Thank you Best Western Airport Cleveland for the worst stay on our entire drive across country. You will always be remembered as the place to avoid like the plague.

Usually i'm not a super picky person but this place is something else. The smell in the room was a combination of a wet towel, wet carpet, wet dog and maybe some weed smoke. The windows are blurry. The TV does NOT work at all. Carpets look like they haven't been cleaned for many many years. Beds are very uncomfortable. Pillows are small and round? I got very itchy when I got into the room. This is perfect for people who will only stay for a few hours but two days? No. Overall the smell will kill ya.

I was very nervous about the reviews but was blown away. The lady at the front desk with glasses and reddish black hair was so friendly and helped us with anything we needed. It's unfortunate that most of these negative reviews are because of people choosing the nonrefundable price. They make it very clear that it is not refundable. Doesn't matter if your mama died or you got hit by a truck. When you reserve a room for a nonrefundable price that's what happens. The hotel was extremely clean. The air cooled the room down perfectly which I sometimes have problems with at other hotels. Also some reviews are upset because side doors are not accessible from the outside. I'm sorry but I appreciate that. It makes me feel safer especially visiting a city I'm unfamiliar with. My advice if you are looking at this hotel and considering it, don't hesitate to book. I was very pleased and slept so well. I should also mention we have been on a week long road trip and this might have been the cleanest room and nicest staff. Don't believe the disgruntled guests. Try it for yourself and you will be pleasantly surprised.

We had a hotel reserved in August & had an emergency come up -they would not refund us our money or switch our room to another hotel we had to go to or even another date. Would not work with us at all. Called the hotel & tried to talk to the manager numerous times but staff kept giving us the run around Everytime - that the manager Dawn was not there-unsure if she even got any of the messages if so manager just as bad if not staff needs to go. Wasted much time making all these calls & it wasn't a few at least 5 or 6 but probably more. I tried to call a couple nights before the reservation as well as after & the one girl kept giving us the runaround kept coming back on the phone hold on hold on (I think she was hoping we'd hang up) numerous times called again the next day the other girl on staff at night screamed & hollered at us very rude-said we're not giving you another room or at another Best Western hotel we needed to use so we never got a refund or another room and they did not care that we had an emergency. Have to file a charge back with our credit card & will let them know all of this for our refund as well as give them numbers & screenshots. My recommendation-not to go to this hotel at all ever because of how rude they are and don't care about the customer. Judging from from the dirty hotel reviews from many others -we didn't miss anything.

We arrived at 5:30ish on Friday. 5 people were at the desk. After I stood there for 30+ seconds I had to interrupt them to say Hi. I was told it was shift change and they were busy logging in. I gave my card and ID and was finally signed in. No other greetings or anything. Usually there is a mention of being a Premier guest but that wasn't the case. I did ask if I was going to get bonus points and was told yes. The door at our end of the hotel did not work with the card so we had to use the one the the opposite end of the hotel. When we arrived at our room I had to plug in the lights. I went to take a shower and there wasn't a shower curtain. Went to watch TV and that also was not plugged in. Went to heat some food up in our Suite but no dishes or utensils. What good is having a suite that has appliances and no utensils? I went down to the desk and asked about the shower curtain and everything being unplugged. The stairway down from the second floor had discarded gloves and Q-tips on the landing, trash. Excuses were made and was told the shower curtain would be put in the next day. Breakfast the next day was lousy. No orange juice, no juice cups, half empty food bins, and more. That evening we parked in the covered area by the main door. Most of the overhead lights were burned out and the alley lights were not on, which was good because it hid the trash outside the building. When we returned the shower curtain was missing so I had to get one for me to install. Towels were not available because they were out of them. The next morning I couldn't have coffee because they were out of cups. Food was out, lobby needed mopping. Went to check out since nothing was mentioned about express check out being available and no one was at the desk to check me out. This BW has gone complacent over the last year and I hope they learn to improve before people stop going there.

Pool was not in working order room was not cleaned during 5 night stay. Had to continually ask for towels and toilet paper. We have stayed at Best Western many times and was surprised at the difference during this stay.

Stayed at the hotel because had a early flight out it not to fair from rental yard. Lobby is in the middle of the hotel and parking on both ends kind of a pain. The rooms seemed nice and clean. Had a few places to eat a short drives away. Would stay again.

Guess I should have checked reviews before booking. I 2nd the very rude & nasty behavior of employees & clearly see why all the bad reviews & 2 star. Needed to change reservation date due to emergency clerk said they couldn't do it Expedia had to & Expedia clearly told me the hotel had to-clerk basically called us a liar & said it couldn't be done (it can) so now I will be filing a chargeback with my credit card company will never stay here nor recommend & certainly let many others know this.

Very dirty, the rooms, the bed sheets, housekeeping, kitchen, food was terrible. The worst ever seen. I will not recommend this hotel to anyone. It needs to be cleaned, sanitized and habitable for guests. It would be better if you sleep in your car than to stay in this hotel.

Arriving after midnight due to a delayed flight, they checked me in, The gave me the key and room assignment. I opened the door, and woke up a severely frightened a sleeping lady. Naturally the front desk gave me another room. From that point

The staff was rude, there was BLACK MOLD under the bath mat in the bathtub, had to change rooms; continental breakfast consisted of warm cranberry juice and dry cereal with no milk, no toast, no doughnuts. The pool was closed when I was told it was open. Horrid experience!!

Travelling to a wedding we thought we would be OK with motels if we stuck with a "name brand". This theory did not prove out in this case. The room was dark and dirty. Stains on the furniture and carpet and hubby saw bugs! On top of that neither the TV nor the telephone were in working order. Discovering these we?asked for a different room. We moved onto a somewhat cleaner room with TV and telephone that worked. The check in clerk was not very friendly or helpful.

The motel has free parking. My check in went quickly. The rooms (which include free wi-fi and a free breakfast) have inside entries. My room's television did not work and there were not enough electrical outlets available for my needs. Other than that, the room was well laid out and had everything I needed. I got a good night's sleep. When I left the room, the locking mechanism froze and I could not shut the door. My check out was slowed down to report that problem to the man at the front desk who was elsewhere when I arrived. COVID-19: Employees were not properly masked and there seemed to be no concern about guests being masked.

Gerry went above and beyond to make me feel at home. She is very kind and patient. She went out of her way to help me and I won't soon forget my experience there because of her. This was my first stay at a Best Western but it definitely won't be my last.

I was sent to 3 rooms, 1 with a broken carbon monoxide reader, 1 was dirty, and 1 was occupied. The staff members were all unprofessional, from their torn shirts to their attitudes they expressed with me. It took over an hour from check-in until I had a room to sleep in. The staff didn't believe me when I told them the room was dirty and the next occupied until they checked for themselves, they did apologize, but did nothing to improve my experience beyond that. I called the following day to express my concerns and was told that "mistakes happen" and "they were sorry for my frustration but I chose to stay so they wouldn't issue a refund or a voucher". I never intend to stay at another best western as it was quite honestly my worst hotel experience. I completely understand mistakes happen and I was very gracious to the staff despite being sleep deprived, but at 11:30 I was not about to go on another hotel hunt so that was an unfair proposition in my mind. I would never recommend staying at the Best Western in Cleveland to anybody.

While my car was parked in their lot over the weekend, thieves jacked it up and cut the catalytic converter out of it. Repairs will cost me hundreds, and I am told I have no recourse with Best Western.

I must say Dawn the manager there has a lot on her plate dealing with a lot of responsibilities as the owner or should deal with some of these tasks and handles them with care and professionalism however she has to stand behind her owner who has not offered to compensate or even before even apologize for the inconvenience of being locked out of our room for hours one night because the lights went out if the Best Western not even a bottle of water ...im still hoping the owner reimburses me for my inconvenience

My first clue should have been when I was told they lock all the doors at 7PM so if we went out and came back after 7 we would need to use a card in a side door, we would not be able to get back in to the lobby. the rooms are outdated, the main window in our room had so much condensation between the panes that you cannot see through it. The AC / Heater was extremely noisy when operating and there was 1 available plug socket in the whole room and that was in the bathroom. The hotel was also very noisy, people shouting and cussing between rooms, our door handle got tried several times during the night. I could go on but suffice to say I definitely will not be returning to this establishment. I use Best Western most of the time and am currently on a 3 week motorcycle trip around the country and this was best western number 17 on this trip. the other 16 all exceeded my expectations and received great ratings

Of all of my stays anywhere in the world (US, Canada, Mexico, Europe, Australia, South America) I don't think I encountered as rude as Salome. I had to listen to her complain about her schedule and when I had questions during check-in she answered them as if they were an inconvenience to her. If it hadn't been for the manager Ashley that I spoke to the next day I would have rated this location lower. I could have stayed at other locations but this was really convenient to my destination. The parking lot was badly flooded by rain and entrance doors were non functional

Toilet was backup up in sink. Had s king room. Manager gave me dbl queen room same price as king ?!?!?!? After 600+ miles driving. It was a disappointment. The inconvenience was a pain. Beds were horrible.

Picked this hotel in particular due to being a rewards member and needing a pet friendly best western. This was alright. Rooms were very clean and everything worked. Only issue we had was I booked a suite and no suites were cleaned so switched to a standard room and the staff was behind on clean towels. Due to COVID breakfast was closed so we had grab and go bags. I would of expected the grab and go bags to be better but we got a cheap bar and a muffin. Also had some issues with waiting at the front desk for service due to not being around. But overall was a good experience.

The rooms were not cleaned - no garbage emptied, old towels left in the room. When we came back in the late afternoon and asked for clean towels, they were out of them. Four of us had to shower after being in 94 degree weather on the softball fields. I had to empty our garbage cans and was told to put them out in the hallway (which I did not). Very disappointed!!!

The hotel is in need of a total update and cleaning. There was garabge in the room from prior guests. The hotel ran out of towels, and many items did not work properly. The TV was tiny, they call their rooms suites but in fact they are just an average room. Price was reasonable but I guess you get what you pay for.

As far as the facility goes, the hotel is nice, in excellent condition, comfortable, and updated. Breakfast was pretty good for this caliber of hotel. They could use some automatic doors in the entryway. Getting luggage in was rather difficult. They are also squeezed into a rather small piece of land. So, parking is not convenient. The entry is in back of the property. The reason I can't give it anything more than two stars is because of the pettiness and poor customer service of the staff. Act I: We check-in shortly after noon. since my husband had finished with his appointment at Cleveland Clinic. We are told that check-in time wasn't until three or four. I begged for the desk clerk to allow us to check-in because I was really sick with the flu. It was quite visible. (In fact, I didn't eat or get out of bed the rest of the day.). The desk clerk allows us to check in. Act II: Days after we checked out, I notice on my credit card that I was charged $30. Since I used a Best Western Rewards voucher, there should not have been a charge. I called the hotel and spoke with the night auditor, who informed me it was an early check-in fee. I told her that this was not disclosed at check-in. This cascades into an argument where the night auditor started taking over me, twisting my words, and stated that she would check the cameras to see if I was told of the charge. Really!?!?! You know who was the most reasonable person in all of this?.....the owner! I had already disputed the charge with PayPal. He told me he spoke with his clerks about their attitudes and would not dispute the chargeback. Note that I have never been denied a check-in at this time if there is an available room nor charged a fee for early check-in when checking in around this time at any other hotel I have ever stayed in. It's really a shame that this happened because I would have otherwise stayed there again. It was a really good value.

Room was so dirty, bed sheets were dirty , hallway and room smells awful, water in the elevator and the staff just puts a caution wet floor sign up instead of mopping it up ... would never stay here again. Most uncomfortable bed in any hotel i have ever stayed at. Staff was not freindly at all.

First impression was pretty low because there were weeds in the landscaping and trash in the parking lot. It was fairly clean though except for the water in the swimming pool and bathroom floor in my room. I was pretty disappointed in the flimsy little bath towels.

Nice & clean inside and outside. Odd place for the "front" door to lobby. Parking lots on both ends of the building-door located on two lane driveway between the two lots. A/C didn't cool the room very well. Most unusual-the window in our 3rd floor room was clouded (opaque) so no view, just lets light in. Maybe neighbors didn't like guests seeing their backyards? Room clean and comfortable. Breakfast was above average.

This hotel is located right off the highway and no further extensive driving necessary. There are an abundant of restaurants and venues just up the street. This location is within 15 minutes from the West Side Market and other sights.

My room had BED BUGS and the hotel was unwilling to give me a refund. TRASH! I was bitten on my head, shoulders, arms, back, and buttocks. In this time of a pandemic it is a shame that this hotel is not taking every cleaning precaution. DO NOT STAY HERE!

The couple staying in the room next door to us were having a serious domestic dispute. The male partner seemed pretty emotionally abusive, with him continously banging on the door, claiming to be housekeeping in order to gain entry and not leaving when being asked to by an extremely upset female partner. On several occasions we tried to go downstairs to reception to raise our concerns about this. The receptionist was not there and there did not appear to be any way to get their attention. My fiance's mother called the hotel to raise concerns on our behalf, at which point the hotel were unwilling to do anything about it, saying they would not move us or the couple next door. This was a completely unacceptable response to concerns of domestic abuse, especially when there were plenty of rooms available. My fiance's mother said as much, saying that she would take legal action if something happened to us out of the hotel's inaction. This was a reasonable statement to make, given the behaviour of the potential abuser and that the hotel would clearly be liable for their failures to protect us or the female partner next door. The hotel's response to this was to demand us to leave the hotel with 30 minutes notice. When we asked to speak to the manager of the hotel to explain our concerns this was refused, and when we said we would contact corporate instead we were told they wouldn't be able to do anything. They acted like they were untouchable. It wasn't until we did actually contact the corporate office and they called the hotel's manager to explain that their behavior was unacceptable that we were allowed to stay. It is firmly my and my fiance's feelings that this was the worst stay we have ever had in a hotel, and that the particular receptionist working at the time, as well as the manager, need to be held responsible for both their failure to do anything about potential domestic abuse and for threatening to kick us out for raising concerns about this. This hotel clearly requires new ownership, something that should be easy given the number of people unemployed at the moment.

We traveled to Cleveland for an ACL tournament my nephew was scheduled to play. However it was canceled at the last minute due to the virus by the county. The hotel however was great.The room was large with to queen size beds, very clean. the AC was quiet and kept the room at even temperature. A large breakfast area with full variety of items, and friendly and accommodating staff, The parking area is large and well lit. I would definitely stay there again.

The hotel is conveniently located, well-managed, and has a welcoming and accommodating staff, Excellent breakfast room filled with a wide variety of food items. Rooms were well-maintained. Fitness room/indoor pool is a nice bonus.

The front desk was rude and forgot to program my key. So after walking to my room with all my luggage, had to carry everything back to get it programmed. Tv remote didn't work, tv kept turning off, the hotel itself just didn't have a good vibe to it. I would recommend a different hotel

Overall: it was okay. We checked in and the front desk girl was a little rude and couldn't find our reservation; then tried to tell us we didn't reserve one week of parking (which we had.) It took around 30 mins to sort out, and in the end it was fixed because I could provide the paperwork from our reservation (so may want to bring that with you or have it available on your phone.) Our room was okay - bed was fine, and it appeared clean. The bed, though, only had three square throw-type pillows on it with pillowcases; no actual regular sized pillows there or anywhere in the room. It was odd and they were not comfortable to sleep on. Be warned: the shuttle they provide (or at least, the one the day we were flying) is just a minivan. So there was only room to take one small group and their luggage at a time. Thankfully we'd built in extra time and let the other family in the lobby with us take the first shuttle, but if we had been in a hurry, this could have been an issue. On the way back, we got an Uber since the shuttle only runs until 11pm. Overall, it was okay for what we spent, but next time I'll check for another hotel near the airport.

The parking lot is not sufficient if the hotel nears capacity. Ended up b=parking in a driving lane in the parking lot, and so did a couple of other cars. That was the situation for almost the entire week.

At the completion of a business trip in Erie PA, I had an early flight out of CLE, so spent my last night at this property, I book for a very reasonable rate of $71.99 per night. Paying that price, I was not expecting much, but much to my surprise, what a nice property! My room was freshly remodeled, very nice decor, with nice amenities in the bathroom (this includes a very nice shower head). I am a business traveler Diamond Status at Best Western and Hilton, and I can saw I was pleasantly surprised at this property, as stated above, the pics do not due this place justice.

Always stay there for convenience when I have an early flight out of Cleveland Hopkins Airport. Always take your shuttle service and they are so friendly. Especially when you have to leave for the airport at 4am in the morning.

Stayed here the night before an early flight. All of hotel from the lobby to the rooms looked brand new. When we went down to lobby in AM to get our Uber we knew we were too early for breakfast, but the front desk clerk offered us bottled water, an apple and a granola bar. We parked our car here for the week we were gone and had no problems w/the safety of it. They have a small lot in the back for this.. It was also reasonably priced. Actually cheaper than the regular parking lots outside the airport we usually use. Their shuttle ran from 4AM to 11PM. Unfortunately we needed to be at the airport before 4 AM and didn't return a week later until after 11 PM so we couldn't take advantage of this. We would definitely stay here again.

My stay here was probably on of the worst hotel stays I have ever experienced. Upon check in, there was nobody at the front desk for at least 45 minutes. Two of us were waiting there until after midnight when the clerk eventually showed up. The rooms were dark with no view of the outside so I could not see if it was snowing or sunny. The final straw was them overcharging my credit card after check out. I am currently disputing it. Do yourself a favor an avoid this property

the hotel handed us a card for shuttle service for pick up from cle airport. our cars were parked there. They didn't tell us it closed at 6:00 They clearly knew what time our group of 18 was coming back.It was extremely disappointing after a long day and expensive

/the hotel itself is in need of updating, but it is clean. Other than that, it is a hot mess. They list having an airport shuttle but the hours of that shuttle are not easy to find and it was unavailable both comoing and going for me (at 8pm on sat and no shuttle at all on sun.) I did not receive my wake-up call. The breakfast was just absurd. There were no forks for 20 minutes. There was no sausage for 15 minutes and when it arrived, it was inedible. The "eggs" were barely edible, so I gave up and went to get toast. At 8:45 am there was ONE bagel left and ONE piece of bread. I got the last piece and made toast. That was my breakfast. One piece of toast.. I went in search of a vending machine for some water. Nothing on the 3rd floor, so went downstairs, nothing on the first floor. So gave up went to my room and called downstairs to see if I was missing something, there was no one at the desk. I tried calling from my room, no answer. I learned the next morning that there is one, but it's on the 2nd floor. If this is the knd of no amenities at all experience I wanted, I could have saved money and stayed at a Motel 6.

This hotel was just average. The room was slightly musty. The bed was too firm for my liking, They have no hot tub which is something we use whenever a place has one. They do not advertise a hot tub so it's not their fault but disappointing still the same. The breakfast was nice and offered a nice variety, eggs, sausage, biscuits and gravy and a wide array of toast, bagels, muffins, cereal, fruit, juices, coffee and more. But overall we found it to be nice but nothing to rave about.

My group was very pleased with the accomadations and hospitality, next time we are in Cleveland we will consider this hotel again and I will recommend to friends and family, everything was so close as far as shopping needs

Was there on a family trip . And have stayed here several times in the past few years . Always come a cross an excellent and knowledgeable staff , friendly atmosphere and a very accommodating hotel in general

The king hotel suite was very clean beds were very comfortable no problem with the room at all the housekeeper didn't come a bit early maybe 10 a.m. which was a bother because we were not up to cm but we did get more tiles and she went on about her way the location is around plenty of restaurants and store so that is a plus front desk was very kind one thing that they can do better on if there is a kitchen with a stove dishwasher microwave and refrigerator they should supply all dishes to fit kitchen needs being that there was a kitchen we brought Beverages and foods to make and eat and we could not find any dishes in the kitchen had to go get our own cups and plastic silverware ambitious other places that I have stayed at that did have a full kitchen had pots pans silverware and more but overall no other complaints Hotel was nice I will be staying again and the price for the room was awesome not at all expensive at all and upon my arrival the front desk agent Tanika believe her name was she was very helpful and kind

Worst hotel I have ever stayed in. Room was not clean. Dim lights and rooms were smaller than they appeared on the website. I have never stayed in a hotel that when I check out I had to wait for the maintenance man to look at my room. If I could rate a zero I would.

It's not the typical entrance you would expect from a best Western but once you get past that the hotel is very clean, restful, and very quiet. If you want a better Internet connection ask to be on the first (only 4 rooms) or second floor (pet friendly) floor. We were placed on the third floor as we didn't have any pets with us and the Internet connection was very poor.

This is a perfectly decent, reasonably priced hotel if you're looking for a place to crash. My room was a decent size, with a comfortable queen bed. The bathroom was pretty spacious. The room was decently designed. The front desk folks were friendly. The only down sides: the TV remote was slow, taking ten seconds for the channel to advance; the shower was narrow, forcing me to stand sideways; the sheets were old and off-white. Perhaps most bizarrely, the window was heavily frosted (painted?) over, meaning I couldn't see outside at all. Finally, the entrance is almost flush with the driveway, forcing you to almost walk in the driveway and in the path of a car in order to get inside.

The cleanliness of the rooms at this property were totally unacceptable. I travel with Lysol and immediately felt a need to disinfect EVERYTHING as you could SEE crumbs, fingerprints on the glass end table, juice stains on the carpet and couch and what appeared to be a white food stain on the carpet, but was later told by housekeeping that it was "slime", done by previous guests' children...my thing is...if you were aware of the stains, why rent the room to someone before you get the issues resolved??!? Makes NO sense. I've honestly never been in such an unsightly, unclean room. The beds were super uncomfortable, one of the beds... I could feel the springs thru the mattress. The breakfast was decent though and at least THAT area was kept very clean.,

I have a service dog and was not allowed leave it in the room nor to bring it in the dining area. The service manager scolded me for bringing the dog in the dining area and told me that I could only leave it in the room for a few minutes and that it could not disturb the guests. I had to struggle without my service dog and get food with no offer of help from the hotel staff and take it to my room on the second floor. I forgot my room key due to stress and had to ask for another but still the manager/staff did not offer me any assistance. Refused to provide shuttle service to airport with my service dog. staff said shuttle service did not include service dogs then he said he was allergic to dogs and called a uber. Called for shuttle at 10:51 pm form airport and was told shuttle service ended at 11 and would not send shuttle

Extending our deepest thanks to Tamika who stayed on the phone with me and my boyfriend for what felt like hours while we were trying to get a situation with Hotwire under control. She went ABOVE AND BEYOND in trying to figure out what she could do to make our reservation work when Hotwire wouldn't. Even after Hotwire said we couldn't get the reservation we wanted she then went out of her way to call Hotwire herself and get the situation figured out. There aren't many people like her who can stay patient and who truly love to help people and make their day better, and she did just that!! EXCEPTIONAL customer service, 100%. Thank you thank you Tamika!!

The hotel is conveniently located to Cleveland Hopkins airport so we stayed the night before an early morning flight when the weather forecast was questionable. Check in went smoothly and the room was clean and comfortable. The ad said there was an airport shuttle. Beware, though, the shuttle was a minivan, so although it had a six passenger capacity, luggage is yet another thing. We had a 5:30 am shuttle scheduled, as did four other people. The van could only accommodate four people and their luggage. The shuttle driver was very friendly and apologetic but we had to wait about 15 - 20 minutes. By the time we checked our luggage and went through were now long lines at security we got to the plane and walked right on since everyone had boarded. It should not have been that close.

We stayed here durning renovations on our home and the place was very clean the staff was amazing especially Tameka Gill.. We couldnt have asked for better services! They had a very clean pool and fitness room and the breakfast was great as well

Our stay was just for one night. The hotel was very clean and quiet. Great location to the airport with shuttle service provided. Tameka was on duty when we checked in and very busy. She greeted us with a great smile making us feel very welcome. Check-in was quick and efficient.

I was extremely pleased with the help the staff gave me in telling me about the area and where places were in the area. There directions were great and very helpful in getting to the places I was going to. Great Job Staff

This hotel was just ok, the front desk person was not very welcoming, I had made this reservation on the website, but it wasn't working right so I called corporate and they were trying to help me, but the reservations were missed up and on the wrong date apparently, they said they fixed it and gave Ethel correct price that was a member price from on line price of $67. When we were checking on the reservation was not correct and the front desk person wouldn't give us the on line price! It was $20 more because the date was wrong which was not my fault since the corporate person helping me because the website was having trouble said he fixed it!! I use Best western a lot when we travel but I am not happy with my customer service I received this trip!!

Great time. My kids got to meet my girlfriends kids for the 1st time. Spent most of the time in the pool. The rest of the time we were in the room enjoying each other's company. Kids had no idea that they were playing with their future step brother and sister

One mile from airport Free shuttle starts at 4am Free breakfast Swimming pool Free Wifi Rooms I paid $84 in October Clean Good Customer Service Close to restaurants Highly recommend. Nice Dinner and Bob Evans across the street.

The mattress covers were GROSS!! The lamp shades were as well. Can't see out of the windows but a bright light shines in at NIGHT and you can't close the curtains. Had a kitchenette but no pans, skillets or utensils what so ever

The room, internet access and breakfast were all good. It is not near a restaurant, so if you arrive late you should have dinner at the airport before arriving at the hotel. Otherwise this was a very satisfactory place to stay.

This hotel knows what comfort is about. Their beds and pillows are SO comfortable. Room was VERY clean and up to date. USB ports available. Well sound insulated. Helpful staff. Breakfast was average, waffles and eggs and such. Will definitely stay here when we visit Cleveland again.

Breakfast was ok just the food ran out fast since the hotel was packed and they weren't on top of the food parking was horrible found out management is renting spots out to people flying and allowing them to use the hotel shuttle to go to the airport

The hotel room was simple, clean, comfortable. My primary reason to stay at the hotel was for shuttle service to the airport. I was unaware you had to make a reservation for the shuttle 24 hours in advance. When I checked in, I told the staff member my intention to take the shuttle to the airport and leave my car for a few days. She was able to add me to the shuttle schedule and took down my car information. In the morning, a different staff member informed me that I still needed to pay for parking. At 4am when I should have been on the shuttle to the airport, I instead had to give my credit card information again. Luckily there was still room for me on the next shuttle so I made it to the airport in enough time. The shuttle is just a van, and is only able to fit 5-6 passengers depending on their amount of luggage. Driver was friendly and courteous. I did know ahead of time, but be aware no shuttle service to/from the airport on Sundays.

We had a pleasant stay at this BW location. Staff were very helpful and pleasant. Breakfast was good although limited selections but plenty to fill you up. Coffee and other hot drinks are available any time.

I was happy with the checkin service as well as with the room, which was large and comfortable. However, the morning experience was much different. Breakfast was ok but somewhat dull. I booked in advance the airport shuttle for 6:30AM , but upon returning from breakfast at 6:20 I realized that the 6 o'clock shuttle was only leaving then (meaning that the 6:30 shuttle would be 20 minutes late as well, and I would be missing my flight). I fortunately was able to hurry, grab my things, check out and get on that early shuttle. But then the receptionist came running after the shuttle, claiming that I didn't pay for my room (even though I booked and paid in advance through the BW app plus had the credit card swiped when checking in). Initially the receptionist asked that I get off the shuttle to sort things out, but when I refused (fearing of missing the shuttle and my flight), she went in, checked again, and then confirmed that everything was ok. Other shuttle riders told me that they had similar issues when checking out of their rooms. Apparently this employee needs additional job training.

The Room was nice. The beds were really cofortable. You had plenty of pillows, It was clean and bug free! You had good water pressure and long lasting hot water. The indoor pool was not as nice, it was cold and falling apart. Which was disappointing because that was the whole reason we picked this Hotel. The wifi was spotty as well, It would not load any of my online homework. The staff was super nice and curtious and the breakfast was very tastey. They had a very wide varity of things to pick from and aboundance of food and a nice sitting area to eat it. But over all a good place to stay especially for the price.

Friendly and helpful staff that I got to know by name by the end of my stay. Problems were fixed quickly. Clean and comfortable. Quiet and convenient. Free breakfast and coffee was varied, fresh and tasty.

Stayed here for one night on business before flying, washroom was dirty, I reported to front desk who were rude and said cleaning staff not available. I complained at checkout and they were rude as well. I am a long standing Best Western Rewards member, I will not be staying with Best Western again.

I have stayed at hotels all over North America. This is by far the worst location. The staff including the manager Vijay are incompetent, inept and liars . Do NOT stay here under any circumstances. They will try to get you to pay for damages that occurred prior to you getting the room. Con artists . This experience has made it that i will never stat at a Best Western ever again.

Horribleeeeee service called to ask a few questions didnt know I was speaking with a manager had a couple minor issues requested a supervisor while We added extra days he told me he was denying our services and did not care about the do not disturb sign on the door and the housekeeper still came into the room startling my kid. Sheets was dirty twords the foot of the bed like they just pulled them back up to the top. But the General manager didn't care he just told us to leave as we politely did I know good customer service as I have to show it in my career but thos man clearly did not and do not know Mr. Vijay Jadeja shame on you sir!

The location was very convenient for our Cleveland trip, we drove downtown to the Rock and Roll Hall of Fame. Great stay with friendly staff, very clean, lots of parking. We would definitely stay here again. Super fast check in. Shopping centers nearby were convenient.

Dont rely on this place to pick you up until you almost wait an hour. I understand if they are busy but they dont tell you it will be an hour or so. They could let you know this so you can take an uber or lyft. Poor service and communication. Maybe they should not offer park n fly if they cannot handle the business or at least communicate how long it will be instead of saying ok he already left and hour later and 3 calls the general manager shows up. Bad service

we stopped in for an overnite during our motorcycle ride. very comfortable and great staff. warm delicious breakfast. close to highway on/off ramp and stores. plenty of parking spaces. fast check in and check out

Decent hotel comfortable rooms parking is ok restaurants are plenty around the are great location close to tge airport if this is what your looking for hotel could use another washer and dryer for those who travel for work and on an extended stay

The location was perfect for our family roadtrip. Convenient dinner options. The staff was friendly, especially the breakfast attendant. The line for the waffle maker just wasn't worth waiting for waffles.There was humidity that caused a dirty rug odor. Overall it was a goodnight sleep for the price.

Excellent place to stay. Make sure you have breakfast and say Hi to Edna, from the lady with the big white service dog! She'll make your day. The Reception desk staff are also nice and easy to work with. There are no shells in the ADA room's bathroom. Hopefully they'll have them put in soon.

Since there are no windows in the entire one side of the building (facing a neighborhood), it would be nice to know upon reserving that there is a window/no window option. By "no windows" I mean that all windows facing the neighborhood are frosted. I understand why, but have never seen this before and would not have booked the room had I known. The lights in the back parking lot were never on during our stay making this area feel very unsafe. The key cards were only set up for the first night of our 3-night stay, and the carpet was too dirty for bare feet, especially around the desk area. All staff were very nice. Breakfast was very good, and the Internet was fast.

The Hotel and staff itself were ok. The problem is the extra charges and hassles. I Never had this with any other hotel. First the standard stay plus 15% hold. Then when my Mother arrived she was charged 250.00 for a security deposit. This was never mentioned to me as I went to the hotel to check her in prior to her arrival. Keep in mind my card was already given. an extra 15% was charged for the security deposit. We were told that the 250.00 would be returned after check out. Which it was returned after check-out. NEVER heard of a double security deposit. My mother wanted to extend her stay another night. I spoke with the front desk between that and calling cooperate to settle out billing details. The total amount was given. Check out came and the charge was what was quoted to be by the front desk the next day. Well, my card was charged an addition 110.00 with another 103.00 hold. Called and was told I was a no show. Which wasn't true since we were there. Have to wait for the general manager to get the charges removed. I am still waiting.

VJ always does an excellent job and is very helpful during all of my visits, he is pleasant and helpful and it is always a wonderful trip into Cleveland. i look forward to my next trouble free stay at Best Western.

After having received an invite for a family grad party in the Brookpark, we looked online for the best hotel in the area close to the event. After reading the reviews on TripAdvisor, we chose this one since it was close to the interstate and hall. The location is great, the lobby to check in is a little confusing, but look for the signs to the lobby as soon as you drive in! The hotel is a little rundown, and needs updating, but will do the job to get you through your stay. The room was clean, except for a little spots left untouched under the soft bed( pieces of popcorn). We reserved a nonsmoking room, and was surprised by the smell of stale cigarette smoke when we checked in. We didn't complain, and dealt with it, since we were only staying overnight, and it wasn't really overwhelming. Would liked to have had either blinds or a curtain to pull to keep out the sunlight for sleeping, but other than those issues, the room was well stocked and up to sleeping pars. We went down to use the pool for a couple hours, but never got in. It was freezing cold, even for an indoor pool, and there was no hot tub to go in if you are looking for that option. The hotel staff was very accommodating at the check in desk, and helped find a good local eatery to order pizza from that evening. If you are looking for breakfast in the morning, I would suggest walking over to either Goodys or Bob Evans next door for a more sustainable meal. The breakfast choices are limited to just cereal, bagels, toast, sausage gravy, scrambled eggs and pork sausage, and a waffle maker. We got a better selection at Goodys for a great price! This hotel is ok, nothing fancy, but will get the job done if you are looking for something affordable and convenient.

Entrance to hotel is in the back alley area and we did not feel safe. Breakfast area was outdated and did not appear appetizing. Old mat stuck in tubs. I was disappointed. Room was decent except the bath tub.

Hotel was extremely clean and great value. Staff was very helpful and location was convenient approximately 15-20 minutes from downtown Cleveland. Fitness center was subpar and free breakfast was average.

This hotel is on an arterial near the airport (they run an airport shuttle). But it abuts a quiet residential neighborhood, so you get the best of both worlds. Similar with the pricing--it's definitely not a budget chain, but the rates are not "through the roof," and as a frequent traveler in metro areas, I think they are quite reasonable. But the main reason I am writing this review is to compliment the staff. Vijay behind the desk is an extremely accommodating host. He advised me on the use of the Cleveland Rapid Transit to get downtown and back for five bucks(actually $2.75 for me as a senior). Extremely helpful when major sporting events are taking place in downtown CLE. He even printed out a map for me showing me how to get to the RTA parking lot from the hotel so I could take the train. Another special mention is Damon who looked after the breakfast room. This guy earns every penny of whatever he is paid. Keeps everything moving, and everything clean. He brings real enthusiasm to what must be a very mundane job. I stayed for more than one night, and found that the housekeeping staff (Carrie & Mindy)does a great job of turning around room maintenance with minimal inconvenience to the guest.

Staff was very accommodating, friendly knowledgeable and went out of their way. There was parking for the bikes underneath the shelter and the shuttle to downtown was a nice added feature. The manager who drove us home was polite, courteous, and very accommodating. They pick this up from the restaurant that they dropped us off at within 10 minutes of the phone calls. The restaurant they recommended was a good restaurant. Overall it was a very nice experience

Flew in on a red eye and picked up a rental car and didn't arrive at the property until 9:45 a.m. Despite a 4pm check-in and with no rooms of my type available, they kindly upgraded me to a suite at no cost so I could quickly get some needed shuteye. That's awesome hospitality - thank you.

This is a pleasant property. Our room faced the street, but it was still quiet. We enjoyed the extra space offered by having a 2-queen suite. The beds were comfortable and the towels were softer than in some places we've stayed. The staff was cordial and helpful. Breakfast wasn't anything special, and they seemed to not be fully stocked; when asked for yogurt the attendant said he'd check but then never did - or at least never came back to us. The breakfast area seems too small for the number of rooms. Two suggestions - a light in the kitchenette area; and a hook in the bathroom. Would recommend this property.

This is a smaller property with a small unassuming lobby, but the personnel are nice and the property is clean and quiet. We had a room facing a well traveled road though road noise did not bother us, presumably the rooms facing the other side would be quieter than those facing the road. The choices at breakfast are more limited than at other larger hotels, but the hotel does offer hot breakfast choices, which were adequate. The room was nice, clean, and quiet.

I had a one night stay on a business trip. Hotel was very clean. Staff was friendly. Room was nicely sized, quiet, and the bed was comfortable. Breakfast was well stocked. Price was reasonable as well. Overall my stay was very giod and I would choose this place again.

The room and hallway smelled, holes in sheets, holes and dirty curtains, mold in shower, phone didn't work no-one seemed like anything was an issue...it was a very disappointing.stay the room had a musty dirty order I went and bought my own Lysol to spray everything in the room even the air conditioning unit.

Hotel is right off the highway, close to shopping the reason we picked this hotel. Hotel staff nice and friendly, room was clean,i wish they had a sleep button on tv i like to fall asleep with tv on ,breakfeast was good, The only complaint i woould have to say is that when we drove in and parked we didn't know where the front entrance was just looked like the side of a bulding all the way around . Other then that if ever back in town would definatly stay here again

We only stayed for one night, but it was a nice hotel stay. We were on second floor and it was very quiet except for when people walked by door in hallway. We didn't get time to try out pool or fitness room, but they looked nice. The free breakfast in the morning was good. It was nice to have more to pick from than just cereal and doughnuts. Only thing we didn't like was there was dirt or something underneath one of the bed mattresses, like it had not been changed or had dropped out of sheets?. We just slept in the other bed. Everyone was very friendly and helpful. We would stay here again if in the area.

We stayed for 2 nights. Everything was clean, everything working in perfect order. The staff was very helpful and friendly. They even got us in our room early. The pool was clean and perfect size. It was very quiet.

The overall stay was ok - room was clean, but the linen and the towels outdated and worn out. Noise from neighbors bleeds through the door. Breakfast was not according to my taste - fewer healthy options, I tried it on the first morning and did actually skip it the next 3 mornings. During my stay the deadbolt locked us out, but the staff was courteous and resolved the problem very quickly. The front desk people are nice and helpful. The hotel has a housekeeping policy to vacate the room before 12pm to have it cleaned it you wish overnight cleaning. We did make sure to call the front desk every morning around 11:30 that we want room cleaning, fresh towels and empty trash. 3 days of our stay everything was ok, but the last day our room was never touched and we found it the way we left it. Very disappointing, especially if you are exhausted and want nice and relaxing night. The hotel is mid-scale - everything is ok, but it won't exceed your expectations. Just an average hotel. They offer a shuttle service to airport - the shuttle needs to be scheduled and the driver is nice and very punctual.

Clean and comfortable rooms. Damon is great! In the breakfast room Damon was very attentive, polite, and kind to me and my family. Next time we're in Cleveland we'll be there. God bless you Damon. keep up the good work. Edwin Muñoz

The hotel itself was clean and inviting, Very surprise with the $1.00 charge for beverage in the vending, loved that. Breakfast room was very crowded so I had to settle for a cold breakfast. The time for breakfast is not long enough when the hotel is full.

Just for one night, but had great pickup service at the A/P. The driver stayed until after 11PM to pick us up. Room was very nice decor and clean, must be fairly restored rooms! Super beds. Great shower , super flow and hot water! Very friendly staff. breakfast had aa variety, full hot foods,was very good. They allso provide van service to the car rental agencies on the next dat. We will definitly stay there again! Thank you Best Western for a pleasant evening and restful night!

This hotel is in a great location if you are going to teh Cleveland Clinic. We stay here when my uncle comes in for his monthly check ups. Staff is very friendly. We did not eat breakfast but it is included with teh room cost and from other BEST WESTERNS it is a hot breakfast. Try it out instead of staying in the downtown because then you have to worry about parking.

Staying at this Best Western was Vey convenient and affordable. You can park your vehicle for $7.00 a day, cheaper than the airport. Transportation to the airport was easy and quick. If my flight hadn't been so early, I would have enjoyed the great breakfast I saw them putting out.

Room wreaks of cigarette smoke! It's supposed to be a non smoking room. When I spoke to maintenance who was fixing my tv, he suggested since it was sold old to complain in the am to the front desk. Beds first off are not queens maybe a full size, but definitely no queens. Bedding is horrible! No comforter, just two sheets and a scratchy 1980”s brown blanket. Mattress is very hard. Room was not very clean. Bare minimum is done. And did I mention it wreaks of cigarette smoke!!!

I stayed at Best Western Cle Airport and was impressed by the service received the entire time! Both ladies at the front desk in the evening and morning were extremely kind and helpful. I was very surprised there was a to go breakfast ready for me with a flight earlier that the breakfast hours at the hotel! Also Greg provided a great shuttle service to the airport at 4am. He was very super friendly and personable! Beds were comfy and the rooms have been updated. I would recommend this hotel to other who need a place to crash before a flight

Located close to the airport and about 15 minutes from downtown area. Provides a very good breakfast including make your own waffles...regular or blueberry, fruit, cereals, breads, eggs and sausages. Staff were polite and helpful. Close to a number of near by restaurants and gas stations. Would stay here again, without hesitation.

The staff is nice and has parking included. I definately would stay again. Good price. Indoor pool and laundry room. Weight room and some exercise equipment. Bob Evan's and Goodies across the street. It's much better than the hotel downtown with parking for 19 dollars a day. I definately am pleased.

Decided to spend the night before my early flight due to the forecasted overnight snow. The room was a good price, well furnished, and the staff was very nice. Make sure to sign up for the airport shuttle the night before if you plan to use it as their van only holds about 5 passengers with luggage. The cleaning situation in the room was odd as the sink, toilet, and shower were very clean. But the carpet was dirty with lots of debris on it, and there was white power in several places on the bathroom counter. I also can't stand the pillows Best Western has as they are way too thick and dense for a back sleeper to use.

Easy to find Motel from the highway. Staff was friendly and courteous. However, upon arriving to my room I found hair in bathtub. Cable T.V stopped working and the weight machine was broke in the Fitness room. The breakfast was good and the eating area was clean

The staff was efficient, room was clean, bed was very comfortable, and the breakfast provided was exellent. The location was close to the airport and my brothers home. The traffic and airport noise was not a problem. We will stay here again to visit family in Middleburgh Heights.

This BW is an easy off ramp away. The beds were comfortable, as were the pillows. The breakfast was good, but the breakfast room was a bit tight and small. I did enjoy the option of having dinner at a choice of two restaurants across the street.

Prior to making our reservation, i had inquired at two other hotels regarding their earliest shuttle time to the airport and on site parking while we were on vacation. I chose Best Western for their location and shuttle time (4am). I made a 4 am shuttle reservation at the time of booking my hotel reservation, over a month prior. We arrived in the lobby at 3:45 am and inquired as to where we should wait for the shuttle. I was told that another party was ahead of us and that my reservation was for 430. I told the clerk that she needed to check her paper that i signed in on and the computer because it confirmed 4 am and that i Had just confirmed our shuttle time when we had checked in the night before. I was once again told that the other party was ahead of us. Fast fwd to our return. I was given a business card and told to call once we retrieved our luggage. So, I called and told the clerk, my name, that we had our luggage and was ready for the shuttle to pick us up at the airport so we could retrieve our car that was parked there. She acted had no idea what i needed to be done, asked me my name four times and i had to explain to her several times what we needed. Finally she said the shuttle would be there in 10-15 min. Thirty minutes later, still no shuttle so i called the hotel again and the shuttle showed up. Upon pulling into the hotel, the driver asked if we were parked in the rear left lot, and i replied, no we are under the overhang. He said, for future stays, you are not allowed to park there during extended stays. I told him, my husband asked the clerk who had just filled out our extended parking information if he was allowed to park there, her reply was yes, as long as it's not a handicapped spot. There seems to be too much confusion, inexperience or something at this location. It is doubtful that we will stay again.

the room was clean and comfortable. The hotel itself was clean and breakfast was good. The option were also ok. Something for everyone but they could have had a bit ,ore variety day to day. All in all we were very happy with are stay for the cost. Would definitely stay again.

I stayed at this hotel for the purpose of catching a 6am flight.. since it is by the airport. I wouldn't stay here for any other reason as the hotel stands now. The good thing, they had my checkout receipt ready to go and they had breakfast ready at 4:15am. The bad was the antiquated feel of the hotel.. everything just felt old and dirty.

We always look for a hotel with an indoor pool and a good breakfast. The pool was great, but the breakfast not so much. However, the location was great, right off the freeway, everyone was nice and the hotel was clean. Rooms comfortable, very good value for the price! They just need to step up their coffee and breakfast game. Then they would have a 10/10!

The Hotel has a tricky entrance, Garmin a little slow in letting us know where to turn...plus the address doesn't exist in Garmin but we found it anyway. Apparently Google Maps can find it by address. We didn't have this. Smaller hotel, fairly new I'd think, parking not close to the front entrance which is at the rear of the building. Nice Breakfast, clean, quick. Laundry facility was very clean, did a couple of loads, everything worked. 24 hour laundry room too...nice when you arrive late.

We were mostly pleased with our four-day stay. It was convenient to drive to, right off I-71. We were able to get downtown quickly and easily. The breakfast food was good and hot and the pool was enjoyable.

CONS: I brought my son to Cleveland / Rock and Roll Hall of Fame for his 16th birthday. We were staying 2 nights. Upon checking in I offered my credit card for the industry standard $50-$100 room deposit and told the person I would pay cash for room. They refused to take the cash and wanted to put the full price of the room on my card. I explained I didn't have the full amount available on my credit card and was forced to give my Debit card. They told me that it would take 10-15 days to come off my card. PROS: Clean comfortable room Great breakfast **Honorable Mention to Ekta for her amazing dedication and warm greetings to the patrons in the breakfast room!!

This hotel is more than adequate for a quick stopover. Close to highway but quiet. Room was clean. Breakfast was okay. Strange entrance behind hotel. We had a rough time finding check-in. Neighborhood seems safe.

Two couples booked rooms here because of the hotel's proximity to the airport. Our check-in was efficiently done but with no warm welcome. Entrance is stark. Reception area is adequate . Our queen beds were comfortable enough, but there was no extra blanket in the room, and the room was so cold that I slept with my sweater on. The tv kept blacking out for several minutes at a time, and the remote worked so slowly that it took quite a while to get to the channels we wanted. Room and bathroom was very clean, but we were sketched out by the rubber mat in the tub and the narrowness of the tub made showering difficult for my 6' 3” husband. Breakfast was hot and acceptable although I did not like the fact that the attendant (who wore gloves) split my biscuit and put the gravy on for me. Her hands were touching other things and then food. I also wanted very little gravy, and she put on more than I wanted. I did not see any fresh fruit. The scrambled eggs were hot and tasty. The breakfast room was crowded as it was small. Checkout was quick and efficient, and a computer and printer were conveniently (but not privately) located. This hotel serves our purposes, but I would not choose it again as I like a few more amenities than they offer. Price was right.

Spent 2 nights here for a short stay in the Cleveland area for a family wedding. Wasn't sure about staying close to the airport, but it was very convenient location for all the sights and not a long trip into downtown. Hotel desk staff were very friendly. Room was clean and quiet (no jet noise and no noise from neighboring rooms). Breakfast had a lot of variety. Nice that it was included in the reasonable price. Bob Evans is across the street and provided us another great experience for a late dinner of comfort food. Overall, Best Western provided everything I needed for this trip. I would definitely recommend it for others.

We had a great stay at the best western in cleveland ohio on snow street. The staff was very helpful the room was clean and breakfast was wonderful. We enjoyed our stay and will definitely be back next year!

This is the only way to deal with an early-morning flight. Instead of the stress of waking in the middle of the night and praying for an event-less drive to the airport I was just minutes from the airport in a motel!

This was our first stop on a 31 day motorcycle trip from NY to Cal. Celebrating our 50th Anniversary! We look for clean, moderately priced hotels with good locations to our travel roads and easy access with good reviews. This fit the bill just fine. we had a little trouble finding the main entrance but once inside, everything was fine....especially nice bathroom and bed.

Very clean hotel, breakfast was good, had to wait for the front end dsk people to show up, wait was about 10 minutes upon check in and checking out . the location is central to the highway to get around Cleveland. Goody's is across the street for food, Dunkin Donuts is a short walk from the hotel.

This property met and excelled in all of my wife's handicap needs. Room was spotless, fresh, quiet, and easy to manuevere around. Parking was accessible to door. The commode had safety bars, and the shower was highly functional.

Horrible.....where do I start with all of the shortcomings? We had supposed suite. It was in name only. It had a kitchen with a stove, refrigerator and dishwasher. BUT it had zero pots/pans/dishes/glasses/utensils...nothing and when I say nothing, I am not exaggerating! Next downfall, the food and breakfast was not good at all. But if you were hungry, you had better get there before 9 AM, because that is when it shuts down, even on weekends, We left for the airport on Sunday, only to find out that they do not operate the airport shuttle on Sunday, even though they are 2 miles from the airport. Our cost for UBER with tip was $15! When arriving I had to wait for 55 minutes for the shuttle coming in (2 miles away). They made no apologies, they have an attitude that "it is what it is". Next downer was that they did not make-up the room and despite paying big bucks for the less than average room, we had no fresh linens, not clean room, not empty wastebaskets etc. No excuses, they said that they would "get to it", but that never happened! Finally, we were there for several days...stupid me for not moving after the first day...every day there was some outside company training class being held in the main break area on the main floor. They were watching movies, many with vile profanity right off of the lobby. This was absolutely unbelievable. If this is remotely indicative of a Best Western, I never want any part of them again!

We have stayed at this hotel twice and both times we were very happy with our stay. Are room was clean and the staff was friendly. The hotel is minutes away from a variety of activities. We went to an Indians game both times we stayed and it was nice to be able to relax in a comfortable bed after the game.

I stayed here while my husband flew to take care of business for 2 days. While I was here I did our wash took forever bcz only 1 unit each. It's a nice hotel has comfy king bed, good brkfst,I do like their tv network bcz u can pause n rewind live tv. Friendly staff. Free airport shuttle. They let us park our flatbed trailer n drop it there while I stayed here.

When we checked in the pool had a gross film all over the surface of the pool! Front desk said they clean it every morning at 9am but they had a bunch of kids swimming just before check out! They assured is they were working on it and our kids could go down in an hour! So we went and got something to eat and when we came back a lil more than an hour they had switched shifts and the new person working the Front Desk said it would be an hour til it was clean! So..we waited and finally it was clean! We booked this hotel because it had an indoor pool! Then went to use the restroom in the pool area and there was no door knob so I closed the door but left it so it didn't close! Unfortunately...another guests child wasn't so lucky! Another guests son got stuck in the bathroom and it took 6 ppl to free the child from the bathroom! There wasn't even a Out of Order sign on the door! Also... guests were leaving stacks of trash in the hallway! On the positive side...the rooms were very clea n, good size and the bed was super comfortable! The free breakfast was great with a large variety of things on the hit/cold buffet! The location is great as well!

Stayed here for 4 nights in July. Rooms were basic. I'm not OCD but bathroom had pieces of toilet paper on the floor at check in and part of a bandaid on the floor also. Next day housekeeping came in and “cleaned” and the pieces of toilet paper were still on the floor. The next two days housekeeping didn't even bother to clean the room. Wouldn't stay here again or recommend to a friend.

We had a block of rooms x 2 nights reserved for months for a soccer team and families and upon check in was told 1/2 of our block was not available! Displaced 28 boys and 3 families to another, very seedy motel! The front desk would not help - saying it was not their error - though, when we called the next day - magically those rooms were suddenly available to other hotel guests but not to us. 70+ people will NEVER stay with the Best Western chain again!!!!!!

All I can say is this place is a Horrible place to stay! The only staff that was good was the housekeeping and shuttle driver!! The manager should not even call himself a manager- his customer service skills are very disappointing!

Pros: it was close to the airport. It was quiet and clean. Cons: no shuttle service unless you make a reservation. Which we were not told about, until we needed the shuttle to the airport and it was already reserved. First day, we left the hotel at 10 am, housekeeping was in the hall a few doors down cleaning. Got back to the room and it had nothing been cleaned. The sink plumbing fell apart under the sink and water went everywhere. On the plus side, it was fixed quickly. AC unit was very noisy and it was either too cold or not cold enough I just felt it was over priced for what you get. Just my opinion.

Selected this blindly because other team member were staying here. Staff is incredible. Everyone very friendly from cleaning staff,front desk staff, breakfast and management. After few minutes we get call to ensure everything was top natch. The room was spitspot clean. We definitely stay here again,

Great hotel, we stayed last year and we come back for this year, good value for money, large clean rooms, comfortable beds, I must says about front desk staff were awesome. Girl check us in her name was devya if I am not wrong. It's hard to please everyone and in a busy hotel some people can always find fault but I have never bad experience here. We had travel with family and always enjoyed stay here.

Wow, what a mess this place is. We reserved a Park'n'Fly rate through a third party on a Saturday night and it was accepted by Best Western. When we arrived to check in (90 miles from home close to CLE airport), we were informed that the hotel did not have shuttle service to the airport on Sundays! Three different corporate employees of Best Western said they had never heard of an airport hotel charging a Park'n'Fly rate without a shuttle so we paid another $15 to go 2 miles to the airport. When we returned from or flight the following Tuesday, the same hotel posted shuttle times which stopped at 11pm. We boarded after 10:30pm and returned to the hotel after 11pm.........and the shuttle was continuing to pick up passengers when the service was NOT supposed to be running. Apparently, their rules can change at whim. The room we were given was right next to the front desk, so we did not sleep at at as there was constant noise. I run every day, but the fitness center was filled with ladders and paint cans. Our room was AD (not requested) therefore there was not rim on the shower and water went everywhere, including all the way to the door. If you stay here, don't expect customer service as they did not accomodate anything we requested!

After a nightmarish experience at the hotel (and i use that term loosely!) we were supposed to stay at for our 20 hour overnight layover at CLE, we found ourselves without a vehicle or room, in the middle of the night, in Cleveland, with two young girls (one who's in a wheelchair). We could see the BW sign glowing in the distance and figured it was worth trying since we were able to get to it on foot. We called before heading over there and the wonderful employee at the front desk was extremely helpful and sympathetic. She even hooked us up with an amazing, last-minute rate due to our struggles. The hotel was clean, bright, and airy as most Best Westerns have proven to be. The staff was absolutely over-the-top amazing. Our room was clean and comfortable. They have a lovely indoor heated pool, full hot breakfast, wifi, and a free shuttle to and from the airport. They helped assist me with several odd needs as we were trying to get settled in, one of which was even going into the closed kitchen and finding me something soft to eat for my little one could so I could administer her medication (I was unable to bring certain things through security at the airport with me). We had a wonderful stay. I cannot thank the staff enough for their amazing customer service and efforts. Good, safe, clean, well staffed hotel.

Traveling back home and needed a hotel near airport. Rooms were clean:) quiet:) And overall large:) Bathroom was of a nice size:) Provided free shuttle service to airport:) the drive, Greg, was friendly and a great help. Would stay again:)

This hotel is average for the price point. The room was nice and clean. The bathroom was very large with a lot of counter space. The pool was nice but cold. The breakfast was your typical hotel breakfast. Unfortunately, the dining room is very small and the hotel was busy on both nights so the room was extremely crowded. The front desk staff were kind and helpful.

Everyone was very helpful. Rooms was great. Be sure to ask if your room has a view if this is one thing you cannot go without. The rooms on one side of the hotel are fogged out because of a city ordinance. It takes a little getting used to but it worked out for us because we could leave the curtains open and get bright light into the room. Lots of parking in the back, they will take you to the airport where you can ride the RTA into town for $2.50 and $1.25 if your are a senior. Much better than paying $20 to park down town. RTA goes to the Rock & Roll Hall of fame as well as the ball park and shopping.

My husband and I were in Cleveland for a couple of days and needed a budget hotel near the airport. This hotel offers free shuttle service to and from the airport. The room was very clean and roomy and did NOT smell of air fresheners. The bathroom was huge compared to other budget inns. Everything was in working order (coffee pot, TV, AC, refrigerator, and most importantly, the complimentary WI FI.) Breakfast was very fresh and high quality. It included waffles, bagels, scrambled eggs, bacon, sausage, biscuits, gravy, and an assortment of cereal and toppings. Edna, the hostess, is very attentive and noticed that my husband had burned his bagel. She IMMEDIATELY replaced it with a perfectly toasted bagel. The desk staff is very polite and allowed us to stay a couple of hours past check-out because of our late flight. There is a small pool and workout room. If you are in Cleveland to sight-see, this hotel is half an hour (highway) from most of the attractions. There is a small family restaurant across the street called Goody's that is very good and offers some vegetarian options (10% off for BW guests).

My family stayed recently for one night to catch an early flight. The room was clean and comfy. They will allow you to park your vechile in the backnof thier lot while you are gone for a charge. It was still cheaper then paying parki g at the airport. No shuttle service on Sundays, but only a mile from terminal so cab shouldn't cost to much.

The first day no one came in to clean the room, replace towels or toiletries. The 2nd day they came in, barely cleaned the bathroom counter, things from the morning were still moved and untouched. The kicker was the bed was only remade, no clean sheets, I know this since being a woman I had a feminine issue and had an accident on the sheets,which was EXTREMELY noticeable! The housekeeping would of had to have been blind to not see it! Just plain lazy... On the upside the front desk was very helpful. Will not return!

I am rewards member and booked the hotel on my way in and return from a trip. On my reservation I indicated I needed two cribs. I arrived around 10:00 pm and they didn't had the cribs. I was forced to cancel my stay, look for a hotel that had cribs and shuttle to the airport with two sleeping babies in the car. When I come back from my trip they only canceled one night and charged for the other. I called customer service and told them the story. Is up to the hotel to address, they claim I never cancel the reservation and I need to show proof. I don't have proof. The person said it was canceled. I didn't write down a cancelation number, didn't write down person name. I am very dissapointed it became their word against mine. I am also dissapointed that I am a rewards member, have stayed many times with them and they should have a record of some sort that we always show up or something. I am never staying at a Best Western again, and if I have to, never this hotel. By contrast the Sheraton at Cleveland airport was great. They had the cribs made when we arrived. It may be a little bit more expensive and no breakfast but it is worth. Excellent service

We arrived early and they wouldn't let us check in unless we paid more money for a few hours. Strict about you not checking in until 4 even though room was ready. Poor location for restaurants. Definitely need some transportation

Very clean and spacious room (we had the family room with full kitchenette. The indoor pool was nice and the location was convenient to the expressway yet quiet. Breakfast was very good and the staff excellent. No complaints (other than the lack of hot tub).

this was a convenient location only 15 minutes to downtown Cleveland as always with Best western the breakfat was tasty the hotel is literally right off of the highway but we did not here any traffic. The only downside is the windows are frosted because of the close proximity to the neighborhood

These people are so nice, and this hotel is very comfortable and convenient to both the airport and the Interstate to get downtown. Our room was large and had nice amenities. The breakfast was terrific, much better than most free breakfasts at mid-priced hotels. The staff was great, and took personal interest in helping us navigate the city, and asked the next day how everything went. Excellent value. We would definitely return.

We only sprayed for one night, but the hotel was very clean and the stuff was very friendly and helpful for check in/out. The rooms we're very nice and comfortable. Would definetly stay again on return trips!

Recommend stay.. friendly staff. manager care about his customers . The room phone and television was not working. Came from home to the hotel to fix the problem. Will be back and I'm bringing friends.

The first time we stayed here was in October 2017 for our son's bday and the staff went out of their way to make it very special for him. This was our second stay and I can't really complain about my stay other than the person doing breakfast was obviously overwhelmed since the food kept running out and guests were left wanting. The room was very clean, parking was easily accessible. The boys enjoyed the indoor pool and fitness room. All in All it was a great stay since we got to spend time with our son who is a student at Baldwin Wallace University and the drive is only 10 minutes away.

Everything went very well while we were there, Room was handy for all of us, including my husband and Yorkie! Restaurants were close and with the weather being quite snowy, we were relieved to not have to go far. Will definitely stay again if we are in Cleveland.

During a horrible 30 hour experience with American Airlines and being stranded in an unexpected city at 4am we were lucky to find this Best Western. When we finally learned in the middle of the night that we were going to be stuck in Cleveland till the next afternoon we searched for a much needed bed. Dawn at Best Western was incredible. She had everything waiting for us when we got there. She made sure we had everything we needed and offered us a much needed juice which was more the airline had done. The room was spacious and the beds were very comfortable. Everything was very clean, My husband likes to sleep in a cold room and the air conditioner worked very quickly. The next morning the breakfast was excellent. We ate in the room so we just grabbed yogurt, muffins and bagels. The muffins were very fresh and tasty, the bagels were soft and there were all the fixings. They also offered eggs, make your own waffles and the rest of the typical hot breakfast options. All included in the hotel's very reasonable price. When it was time to leave the shuttle took us right away and the driver was very friendly. We did not have enough time to explore the other amenities at the hotel but what we did experience was excellent. When you are in the middle of a bad travel experience there is nothing better than finding a business and people who can provide you with some comfort and care when you need it most. Dawn and Best Western Airport Inn helped us during this "travel experience" and we were very thankful for their efforts.

Check in was a breeze, I believe her name was Jerry she was pleasant and fast and checked us into room 329 it was my sons birthday and his birthday was on 329! I LOVE THIS PROPERTY. Breakfast is AMAZING ROOMS ARE GREATAND THE POOL IS AWESOME. Will absolutely be back

My mother was flying home after a long stay with me, and she stayed here. She is 71 and a diabetic. She flight landed at 7pm and I was concerned about her getting something to eat. I found out the shuttle bus driver JIM actually stopped some place for her to order some take out food and stayed with her the whole time. Very impress and thankful

Stayed for the first time at the hotel for a night while travelling with the family. We were in a suite with the side kitchen which gave my son room to play with his toys and a pull our couch to sleep on. Family enjoyed swimming and playing in the pool in the evening. Water was hot and good pressure in the shower which is always something I notice. Breakfast had a waffle maker, eggs, sausage and the standard cold items. Overall great for a night and would stay in again.

Will stay at this hotel again..Good price.. very nice staff!.. The shuttle to the airport was fast and efficient!.. we did not have the breakfast so I cannot comment on that but everything else at this hotel was nice.

We stayed here recently and found after check-in that the windows on our room were frosted. When I inquired about this, I was told that residents in the nearby neighborhood complained to the city about the hotel (specifics were not mentioned) and the city required the hotel to frost the Windows that faced the neighborhood. I wish this had been disclosed prior to our check-in. The hotel was OK otherwise, probably a 3, maybe 4, rating. However, I never rate a hotel above a 2 if I find something dishonest or disingenuous. I believe the frosted windows should have been disclosed when our reservation was made. Fortunately, we aren't claustrophobic. Had we not checked in late at night after a long drive, I would have asked for another room. However, the hotel was fully booked due to the IMS at the I-X Center, so doubtful that a Room change could have made. If you stay here and want to see out your window, ask about this when you make your reservation.

The hotel is nice, nothing amazing. It was moderately clean. The fitness center is pretty terrible and consisted of a functional treadmill, a broken treadmill, 2 stationary bikes and a cheap stair stepper. The water thing in the fitness center was broken. The breakfast was good, fruit selection sucked. The staff were nice.

Everyone at the hotel was friendly and helpful, As a platinum member i was upgraded to a suite which had a refrigerator and small kitchen as well as a sofa. Very close to airport, rental car return, stores and food. Some local bars nearby if you want to grab a drink. Breakfast was good and breakfast staff was really helpful.

Really good experience. Quality for the price. Close to Cleveland Hopkins airport and a post midnight arrival. Would definitely stay here again. Super clean, comfortable bed and good breakfast. Easy check in.

Very nice room and friendly staff. Breakfast looked good ( I didn't have time for anything more than coffee). Disappointed that the free airport shuttle didn't start until 10 AM (the primary reason I chose this property). Staff pre- arranged for a driver that met me at 6:15AM. So that was good. The room was very nice - wish I had more time

If you are looking for a clean and comfortable room,for the price, this is it. The staff was very friendly and helpful. The breakfast was very good,better than I had at other hotels. Very happy with my stay. Would stay here again.

I stayed at this hotel 1 night on my way through Cleveland. Clean, friendly staff, good breakfast. Some of the furniture in the room was a little shabby, and it was hard to adjust the temperature in the room without a thermostat and only an a/c, but i would stay there again.

Stayed at the Best Western while visiting family over the holidays. If was nice that the hotel offered a multi night stay discount. The room was fine and the beds very comfortable. The breakfast provided hot food choices and the staff were very attentive and friendly. The lobby was quite small, so our group had no where to gather, but that was okay given the great rate we received. There is a Bob Evans and local restaurant right next door to the hotel. The hotel is right off the interstate and easy to find. Fast food restaurants are less than a mile away.

We had stayed at this hotel years ago when it first opened. It was very nice with a big indoor pool. It was also a pre flight stay. We stayed again a few years later and it had gone downhill Quit a bit. . We tried it one more time and were pleasantly surprised at the improvements. This hotel is very near the airport with an excellent shuttle that starts early and runs late. The price of parking was reasonable. We booked the shuttle for 6 am. The driver was early but what was really nice was that they had breakfast ready early ( it started at 6am) We took advantage of that and it was really good. Lots of choices and hot and fresh. To top it off they gave us a little go bag breakfast with a granola bar, banana. and water.Saved us the cost of a breakfast at the airport. Both checking in and checking out the front desk clerks were smiling and so pleasant. Room was very clean and quiet and seemed to be upgraded recently.We have found our new go to airport hotel and will be telling all our traveling friends about it. Thank you

Great stay as usual. Can't wait to come back. Great location, good breakfast, not far from many different stores, restraints, etc. Price is always good. Staff accommodates requests when needed. Never had an issue

This hotel is well located just 5 min shuttle drive from the airport. It has everything for a airport overnight stay. Room were clean with a good size bathroom. Nights can be cold in winter unless to bump up the dry heater by the window which is really not the best. I do agree more can be done for breakfast but it remains a $80 a night hotel so one should not expect much more. I would come back.

No clear glass in room. Poor breakfast No express checkout. NOT a typical Best Western. Staff was painting parking lot between parked cars, without any prior notification. Had to wait over 10 minutes for clerk at checkout.

Stayed for two nights on business. When I first entered the hotel, I could smell disinfectant. I was actually quite pleased with this as I could tell that the hotel was actually clean! The room was sufficient and clean. Shower was clean and the water pressure was excellent. The room had a microwave and a fridge...both were used. The bed was a little firmer than my taste, but I am a memory foam sleeper. I still slept well despite this. Probably my only negative statement would be there is no vending machines in this hotel, so there were no options for snacks, which is no big deal, I probably shouldn't be eating them anyway! The breakfast was surprisingly good, protein, oatmeal and toppings and fresh fruit was available which is a big plus. Red Head Ana and Jessica both left sweet messages...was so nice to see that. Never saw that in a hotel before! It put a smile on my face. I would definitely stay here again. Great value for the price.

very clean and great people, awesome breakfast, great value will reserve again anytime, clean pool and spa great workout room staff was very good and friendly thank you for a great stay and will be back for sure!

Had a great stay at the BW....Room was clean, well appointed. Swimming pool was just the right temp and very clean. Staff was very pleasant!!! It was very close to the Cleveland Airport but never heard a plane!!! The breakfast was hotel fair, suffiecent not anything extraordinary. I would recommend this BW to my friends and family!!

Great value the rooms were super clean and I own my own cleaning business and couldn't find any issues in the cleanliness of the room and hotel over all friendly staff they all went out of their way to be helpful loved it

I've stayed here several times in the past few years, and it is a very nice hotel. Recently remodeled, good location, Breakfast is better than other BW's I've stayed at, overall a good choice in the area.

I would highly recommend this facility based on value, quality, and service. It was an excellent facility that was well staffed, well maintained, and had a great location. Every staff member we interacted with had a positive attitude, a good work ethic, and a smile that lit up the room!

Hotel staff are very friendly and helpful. Edna the breakfast attendent is such a wonderful person to start your morning off with. Keeps it very clean and well stocked. Housekeeping did a fabulous job in the rooms!! Thank you for such a pleasant stay

Stayed here on a recent road trip. Hotel is clean, staff is friendly and the price was best in the area. Free breakfast, common now at many roadside hotels was better than some restaurants that we paid for. Highly recommended if this hotel is on your route. A+

Staff is very friendly and eager to please. Hotel is clean comfortable and modern. They provide shuttle service not just to the airport and rental cars, but to local restaurants as well. Breakfast offerings were fresh and plentiful. If staying near the airport i would definitely return here.

best hotel on our trip, would've stayed more BW but prices in the eastern US were higher. We got a good rate on this one-best hotel for the price;; clean rooms, friendly staff, close to airport and right off exit of highway

We recently stayed at this hotel and used their Park-n-Fly program. While the hotel was decent they misled us if not outright lied to us by omission. We scheduled our dates for drop off & pick up with the hotel. The stay and the airport drop off went fine but upon returning from our trip we called as told to do once we got our luggage and were told they do not do pickups on weekends. They never said anything when we made our reservations about this. They charged us the full amount for the stay & transports to & from the airport but left us hanging at the airport on our return. We had to use a taxi to go pick up our vehicle at the hotel and while making those arrangements the dispatcher at the airport said that he had many people over the previous 6 months that had run into the same issue with this Best Western. He even said he had considered calling their corporate office to make them aware of what they were doing to people. We will not be staying there ever again.

Great place! It pays to be a Best Western Rewards Member because you can get a free upgrade on your room like we did if the hotel is not completely full! We enjoyed the breakfast, Edna is the BEST, cleanliness, friendly staff and overall good feel to the place. We would definitely come back again!

Clean rooms and helpful staff. Good cookies in the afternoon. The fitness center was small and the pool was okay. Nice people worked there and did a good job. Perhaps the entrance was strange and sometimes it was unclear who was an employee and guest, but they did a good job.

We have stayed at this hotel many times. It's in a great neighborhood where we can take walks after eating at one of the many restaurants near by. Usually it is a good stay. This time, however, the stay was less than usual. We never did see a breakfast attendant and the breakfast was not as good as it has been in the past. We were not given a gift bag or offered points as Diamond Elite members. The person who checked us in seemed as if she did not have time for us. On the up side, when we checked out, the young woman was very sweet and started our day on a good note with just her happy demeanor.

So I stayed on property a few times. This time was exceptional. Everything in this hotel seems to be amazing.. The breakfast is always great. The hotel staff is wonderful. Especially the housekeeper I had when I stayed . she was always on top of everything. Making sure I had everything I needed. My room was very comfortable and felt like home. Jessica was by far the best housekeeper I have ever met! Don't let her go! She's a keeper for sure !

EVERYTHING IN THIS MOTEL IS HORRIBLE. Flies in lobby, breakfast area and rooms. Musty stinch in room and hallway, no hot water, dusty window curtains. Lamp did not work. Rooms are in serious need of a update. Rude front desk lady during check out. Not what it use to be smdh. I checked out 2 days early. Will never go back there!

They are so nice, the solvent the little problem very quick!!! Location is good if you are traveling to the airport. They have airport shuttle or to the rental car center. I'll go to stay again place.

Room was clean, staff was friendly, breakfast was good, Bob Evans restaurant across the street, great water pressure in shower, a/c worked but still a little humid in room. Shopping center and gas stations a couple blocks away, and they have a shuttle to the airport. Nice stay for the money.

This was supposed to be an updated property. Aside from a couple of new lights, rainshower shower head and incidentals it is not. The first night was ok. In the morning we tried to print out driving directions to a couple of destinations. The printer wasn't working and the "maintenance man" didn't help by trying to manually feed paper into it. The breakfast was unimpressive with greasy sausage, some mushed up fruit, and cereal all over the floor. The waffles were good because you prepare them fresh yourself We came back to the room after a very busy day to find the beds unmade, the dirty towels in the bathroom and no cleaning. We called the desk only to be told there was no one in house to attend to the room but if we wanted clean towels to pick them up at the desk. The sheets weren't changed after 3 nights of staying there and we had to request that they be changed. The cleaning crew didn't clean the bathroom for 3 days noted by the same droppings remaining untouched. The only saving grace was the airport shuttle and the drivers...top notch but not enough for us to ever suggest staying at this property.

Seems like things have changed since our last stay. Confusing at check-in, scaled back breakfast items, Musty smell and very warm room when we entered. We are Rewards members was certainly not treated as such. We have stayed in this hotel several times this year alone and several times in the past. Must be time to look at others in the area.

It was a very nice hotel - didn't have reservations and was VERY last minute check in. Staff was very friendly, cost was acceptable based on not having a reservation. Ended up staying two nights in a row (second night I got a second room for family) as we were all leaving early the next morning (and I didn't have a reservation for the second night either - but received a small discount anyway)

Affordable. Clean and safe neighborhood. Rooms were clean. And the staff was friendly and helpful. Its a short ride from downtown Cleveland. Its also easy to find for the weary traveler as the hotel can be seen from the exit. Nothing fancy but clean,safe and affordable.

Clean, comfortable, great breakfast. Breakfast area clean and very attractive. Helpful staff overall, and the the person who ran the breakfast area was great. We used the park/fly program and it was smooth and efficient.

Wake-up call requested for 4am but not made. The early 5 am ride to the Airport not noted so staff was sent home. We were accused of forgetting to make arrangements upon check-in by rude staff at 4:45am. Don't stay here if you need to get somewhere using the hotel shuttle.

Traveling from northern PA to Michigan, spent the night here. Hotel is clean and provides all the amenities expected. Breakfast was attractively presented with a wide variety, including fresh fruit, waffles, eggs, sausage and the normal sweet breads and muffins, and cereal. Staff were friendly and helpful.

Don't count on the shuttle , they stranded us for 1hr 25min, then told us that because there van was to small we may need to use Uber to get to the airport in the morning. Was only in the room for 4 hours it was decent. Graveyard staff was helpful and apologetic for the mess that PM shift left. To many other places to ever take the chance with my family off not getting picked up or being able to be dropped off in a timely manner.

it is close to airport with free shuttle, they were prompt and on time, very helpful with the area attractions, things to do etc. I used Park n Fly, it was very easy and timely, there is road construction around the property but it will all be awesome once finished.

Was fine fine to stay after going to the Cleveland zoo. Restaurant across the street so did not have to drive for evening meal once checked in. They did have good cookies at check in. Room ok but nothing fancy.

Hotel was very nice. Staff was great. We had one problem and staff was quick to move us. Breakfast was very nice. Edna who prepares the breakfast was s delight. When we arrived we were greeted with cookies.

This hotel is located in close proximity to many of Cleveland's attractions, such as the Rock and Roll Hall of Fame, Progressive Field, and downtown Cleveland. However, the highlight of our stay was Edna, the breakfast coordinator. She was like a "ray of sunshine," always pleasant, very efficient, and we all looked forward to seeing her first thing in the morning. She even gave us some great travel tips and offered dining suggestions in the area, as well as information on some of the tourist attractions in and around Cleveland. In the short time we stayed there, she became like a member of the family. What an asset to the Best Western team!

When visiting the Cleveland area, and in need of a hotel, I always choose this Best Western. It is clean, comfortable, a good value and provides a wonderful breakfast. The staff is very friendly and helpful.

The staff members we encountered didn't seem to care about their guests. The professional appearance was lacking completely at check in. An attitude of indifference at check out when relaying issues we encountered.

The staff is great but a little support in the breakfast area. Maybe a little more selection or keep the breakfast selects full and also hot. The hotel is a little bit older and some newer items are needed. I would recommend staying at the Best Western Plus next time.

What a beautiful place. Stopped both going and returning on our way to our final destination. This BW was a great find right off the highway. Pretty lobby, nice staff, comfortable room with spacious bathroom. Breakfast was good -- so many people using, they could have had more tables....I'd definitely recommend and stay there again.

All the associates made me feel at home. Very caring and friendly associates. They have a very good breakfast with lots of different choices however mine is the Golden Grams which they make sure to have during my stay

All over excellent. Internet was slow. Excellent breakfast and coffee is available all time in addition cookies too. Did not chance to swim or do work out .No issues with water in bathroom or AC in room. We had a suite which had every thing like a home .I will recommend to all I know.

We have a very good stay in Best Western Airport Inn & Suites Cleveland, Cleveland. Service, Value, Cleanliness, location are good. Very happy with our family stay, staff were especially friendly and helpful. Excellent rooms, good parking. The attention was good. Need to improve the cleanliness of the hallway and elevator

Gerri in the front desk is very helpful. Good breakfast. hotel is close to everything because it is near the highway. The hotel price is reasonable. Breatfast room is a little small but the quality of the food is great. highly recommended

The staff at the BW was wonderful and went above and beyond to assist us with our problems and travel arrangements. The hotel definitely needs a refresh. While our room was clean it did have an odor and the hallway carpets were really stained and dirty. Several families wanted to use the pool but it was closed due to cloudy water. Road conditions are horrible with construction.

Hotel was nice and had been remodeled. The rooms were not very clean. There were crumbs all over the floor and the pull out bed could not even be used because of the amount of crumbs in it. Beds were not very comfy and all the equipment in the fitness center was broken. They do offer a free breakfast which is a plus but the fruit was rotting, muffins and biscuits were still frozen and the eggs and sausage were not very good. The staff was friendly.

We took our mothers to Cleveland to help them cross bucket list items off, namely seeing the Cleveland Indians play the New York Yankees. (One mother liked each team. It worked out well.) The hotel was roughly 10 minutes from the District that houses Cleveland's major sporting teams, and not very far at all from I-71. There's an indoor pool and fitness center, and a fairly good continental breakfast spread in the morning. The staff is very friendly and helpful in dealing with the elderly mothers.

While it is a little confusing to figure out where to enter the building, once you get inside, it's great! The staff is friendly and even hung up the picture my daughter drew in the car for them. The room is spacious, clean, and comfortable. Even though it's near the highway, the noise was not an issue. The pool was clean and had plenty of towels to use. Breakfast had variety and someone to help keep items restocked.

We have stayed here three nights since early June, and each time was a great stay. We traveled with our pets, a dog and a cat, and this hotel is very pet-friendly. Check-in, check-out, and the restaurant staff, everyone was wonderful! The rooms were quiet, clean, and everything worked quite well. The bathroom was immaculate, with thick towels and a good hot shower. Breakfast had an assortment of hot and cold items, plentiful coffee, and the dining area was well-stocked and very clean. Across the street is a Bob Evans family restaurant that serves delicious home-cooking, and the hotel is easily reached from the interstate. You can't go wrong staying here!

When I arrived I was greeted by 2 managers. I was offered a free upgrade due to being a rewards member. The one manager offered me cookies and fruit. The Room was clean except for some old water stains on the lampshade and curtain, not a concern. We stayed in the king bed suite. Over all a great time.

The staff was so helpful and friendly! We enjoyed our stay very much! The beds were comfortable, they even had 4 pillows on each bed! Nice rooms with a kitchen and spacious bathroom. Poole was nice too.

The hotel was clean. Staff was friendly. Pool was very nice. Breakfast was your typical free breakfast. There is a dunkin donuts, as well as Bob Evans and a Family restaurant within walking distant. It is right off the main highway. Some rooms had extra charging ports, while our room did not have enough outlets. I just unplugged the clock. They had a shortage of bath towels when we were there but a huge shipment came in during our weekly stay.

Great hotel, very nice location to the Cleveland Indians stadium. Progressive Field. They had more than just Continental breakfast. Edna, they lady who worked the cafeteria, was a friendly as can be, and the breakfast food was fantastic. The rooms were up to date, and clean.

I go to cleveland clinic every couple of months and like to stay at this Best Western. It is only a short drive to the clinic and away from all the hassle of traffic in the city. Edna in the breakfast area is fantastic. So nice and helpful. Greets everyone when they come in and asks if she could get anything for you. She even took our plates away when we were done. Edna you get a star in my book.

We arrived to check in at designated check in time. There was one clerk at the desk helping another person, and then she received a phone call. The clerk then spent the next twenty minutes trying to help the caller with her reservation. That entire time, people continued to pile up at the desk. A manager came by and made a comment about this becoming a busy place. He asked one man if he had been helped ( he had not) and then the manager WALKED AWAY from the desk leaving the clerk trying to remain professional on the extended phone call to deal with all the people standing in line!! When we finally were waited on, the clerk told us the hotel was full and they had no reservations under our names (we had two rooms reserved.) She kept repeating there were no rooms to give us but did not offer us any help or suggestions on what to do or where to go- and the manager walked right by all this mess AGAIN and did nothing to help. It is obvious this hotel cares nothing for its guests. In addition to the terrible service and losing our reservation, the hotel lobby was quite dirty and the carpet had piles of dirt on it. It looked like it hadn't been swept in a long time. The entrance is not marked and is at the back of the hotel. Very unwelcoming. If you want good customer service and a clean place to stay KEEP DRIVING BY! We will not be returning to any Best Western.

Used my rewards points to book a stay at this hotel and I had a fabulous room upgrade upon arriving there thanks to my Best Western Rewards membership (and loyalty)! The staff, especially the breakfast staff were very nice, generous, and caring-- I will definitely be staying here again in the future!

This is a very nice hotel for the money. It is clean with the standard free hot breakfast items. The staff was extremely friendly. They do not make it known anywhere however that half the hotel has frosted glass windows. You will not be able to see the outside at all. No warning. Just frosted glass. If this is not a big deal to you, stay there, I recommend it. I won't be back though.

I initially used this hotel because of its proximity to the airport and the park 'n fly (shuttle) option. But I was so impressed with the room and the friendly and professional service that I will definitely stay there again. I found it odd that there were no vending machines and you purchased all drinks at the reception desk, but loved that they only charged $1 rather than paying several dollars at a vending machine. And the fresh chocolate chip cookies, fresh from the oven, were an extra bonus at check-in.

Traveled to Cleveland for medical purpose; book a night at this hotel; very nice facility for handicapped travelers - sheltered parking, easy access, good breakfast. Handicap room was spacious, lots of room.

My family and I enjoyed our stay very much. The rooms were kept very clean, the staff was very kind and very helpful to us we look forward to staying at Best Western again very soon! Thank you for all your services especially the lady that checked us in and also the lady that took care of the breakfast bar she was always very kind.!!!

Very nice place, lots of construction in the area but doesn't effect your stay. Clean rooms with big comfortable beds. Very nice pool. restaurants in walking distant of hotel. Shuttle available to the airport starting very early for those early flights. overall great place to stay.

Very nice place! Close to the airport! Free airport shuttle!! Lots of room, even a pool if you care to take a dip. Beds were not too bad. Breakfast was okay, better than some I have had. I would stay here again for sure!

This hotel was a little far from my family reunion but the price and the amenities were worth it. The workout room definitely needs to be updated. Some equipment very old and rusted. Other than that I was happy with my stay.

Nice stay, good value when going to the baseball game. Only about 10 minutes from the stadium. Friendly staff and very accommodating at check in. Bob Evans and family restaurant very close by. Would stay again. Thank you Becky for your friendly greeting.

We often stay in a Best Western when we travel and for the most part are satisfied. This particular one wasn't bad, just average. The pool area were out of towels totally and since we checked in at 4, I suspect whoever was responsible for that area just hadn't bothered as there was no one using the pool. The hallway and elevator entrance on our floor were quite dirty and looked like it hadn't been cleaned. Our room was quite large and nice and we were pleased with it. We had told them there would be 4 in the room but there were towels for two. We asked for more and were given bath towels but no hand towels. Just disappointing.

Great place to stay convenient and comfortable beds . Internet is good. I definitely recommend this property. As a Best Western everything is available what you need rooms are good size bathroom as well .

Best Western was very accommodating, and willing to work with us to provide us with great service and accommodations. When there was no shuttle available and we had to take a cab, the attendant reimbursed us our money for the cab. The check in attendant, checked us in earlier than the time designated for check-in, which gave us an opportunity to relax.