ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Lafayette, Clermont-Ferrand

3.5/5  - basé sur 181 notations.
53 Avenue de l'Union Sovietique, 63000, Clermont-ferrand, France - See map

This fully renovated 3 star property is perfect for business as well as leisure trips, you will receive a warm and friendly welcome. The Best Western Hotel Lafayette is 50 meters from the railway station and only a few minutes away from Polydome Congress Center and from the Tyers Company Michelin as well as the historical center of Clermont-Ferrand. Our 48 rooms have been fully refurbished to welcome one, two or up to six guests in one room. All rooms are air-conditioned, fully equipped with private bathroom (all with bathtubs), a hair dryer, satellite television, mini-bar, and safety case and Internet access. All rooms are non-smoking. A private car park is at your disposal (upon request and subject to availability). Next door, the restaurant Les Commercants, will welcome you until 10:30 p. m. When the weather is fine the restaurant offers a courtyard for your enjoyment. But you will find many restaurants or bars in the heart of Clermont-Ferrand where you will able to experience a fine French service on a sunny summer terrace. Enjoy your stay.

Best Western

Hotel Lafayette

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 181 guest reviews
NOTE ISSUED
Excellent
25
Very Good
80
Average
56
Poor
15
Terrible
5
REFER TO NOTICE
Business Business
70
Couples Couples
42
Family Family
36
Friends getaway Friends getaway
7
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect - Everything Just Right!"

5
22/06/2018

We have just had a night at this BW hotel and would definitely recommend it to others. Across the road from the train station, it is a perfect location for people travelling by train, and also wanting to see the sights of CF. We only have positive things to say...efficient and friendly checkin, lovely clean room, modern, good wifi, minifridge, coffee making, air conditioned, and modern bathroom with everything working well. The room was compact, but fine. The rate was very reasonable too and included a nice basic breakfast (with lovely porcelain coffee cups, plus takeaway cups too). We were really pleased with the room allocated to us after requesting a high floor and quiet room. We had an opening window with a view across to the volcanic hill, cathedral spires etc. No hesitation in staying again and recommending to others.

Lafayette63, Directeur général at Best Western Hotel Lafayette, responded to this review
Hello, Thanks a lot for your comments!!!! It's was a pleasure to welcome you in our hotel! We hope to see you for another stay! Best regards, Paméla General Manager

"Decent business hotel for the city"

4
05/04/2018

Situated right in front of the railway station, this is a decent hotel with basic amenities. Rooms are spacious and are well decorated. We have all the standard facilities in the room, including a fridge. Clermont being a cold place, we would not find fans or AC (though fitted in). However, upon request, we might be lucky in getting a fan in summers.

Lafayette63, General Manager at Best Western Hotel Lafayette, responded to this review
Hi Sir, We thank you for your comment! See you soon for a next stay! Best regards, Paméla

"1 night stop over - not bad"

3
26/07/2017

We booked a night in the hotel as a stop over back up through France to Dunkirk. The staff were friendly and saved me from struggling too much with basic French by speaking excellent English - I think she appreciated my efforts though! The room was a bit tight for the bed and the desk, so we had to take care moving about, but it was very clean and tidy. We had their breakfast and it was ok. They had soya milk on request too, which was better than some of the other hotels we'd stayed in on this trip. My only gripe was the cost of the parking - €14.90 for 1 night seemed pricey to me. It was secure and there was no problem but we had paid for parking elsewhere at around €8-10 overnight. We may go to Clermont again (for rugby) & the location of this hotel for the railway station and the rugby ground would work, so we may be back (but without the car!)

Lafayette63, General Manager at Best Western Hotel Lafayette, responded to this review
Dear Madam, Thank you very much for your comments. The welcome, comfort is very important for us and everyday day we make everything for to ameliorate these. Our car park is secured, closed the night and with video. I understand that is expensive for you and we will talk with our manager for to find a solution. We hope to welcoming you soon for another stay. Best regards, Pamela Directrice

"Brilliant Stay"

5
23/03/2017

Room spacious, well decorated with sufficient storage space -bathroom spotlessly clean and fully serviced daily . Room well soundproofed helping good nights sleep . Buffet breakfast good with nice fresh bread and good selection- tasty coffee from machine . Staff were friendly obliging and helpful always ready to sort out minor problems asap and give handy hints on travel plans .Special mention for Jutta and Amenieatta (?) who both went out of their way to help . Looking forward to going back some time .

"Okay for one night"

3
01/03/2017

Good location next to the train station. Nice friendly staff. Breakfast is okay. I stayed one night during summer 2016. The size of the room was okay, with the noise from the street, because I had to leave the window open, because of the bad smell ( dirty dog + cigarette ) in the room

"Great Accommodation Close to the Station"

4
10/05/2016

I booked two nights in a quiet room and that's what I got. Very pleased with the room and the breakfast served hot food as well as the normal continental one. Had an issue the first morning which was very promptly addressed by the manager during the day, so can't fault the service.

Lafayette63, Responsable réception at Best Western Hotel Lafayette, responded to this review
Dear Sir, We thank you for your comment on tripadvisor feedback, and we are pleased that you had a good stay and thanck you for the compliment for our staff . We hope to welcome you again in our hotel. Best regards from Clermont Ferrand, Front desk

"Quite good"

3
08/01/2016

Hotel i quite good, but there is noise in the room coming from the road by the train station. The area is typical for train station. There is a big, free parking. Breakfast is ok and the internet connection works correctly.

"1-night stop over"

4
02/11/2015

Decent enough hotel for the price. Very friendly & helpful reception staff. Excellent English spoken. Family room for 4 was fine. TV had lots of channels! Walk to the central cathedral took 15 mins (with 2 kids). Breakfast option not taken so can't comment but the price did seem a little steep tbh. Location wise - directly opposite the SNCF, very easy to find by car too. The free parking was a real plus also. Overall, for a short stopover without frills, for business or pleasure, I'd recommend.

"A rather charmless... but just about adequate downtown hotel"

3
07/10/2015

This Best Western Hotel Lafayette is located near to the station on the unattractively named Soviet Union Avenue. It has it's own little rear courtyard for parking off-street (free) and - for a "downtown" location in the middle of Clermont Ferrand - the price of €82 for a small nondescript double room is probably reasonable value.

Lafayette63, Responsable réception at BEST WESTERN Hotel Lafayette, responded to this review
Dear Sir, Thank you for taking the time to leave us comments and for choosing our hotel to make your stay. We are pleased that you enjoyed your stay and we will be sure to share this with our teams. Customer satisfaction is one of our priority. It is with pleasure that we welcome you again during your next stay in Clermont-Ferrand. Kind regards from Auvergne, Front Desk

"Mediocre at the best."

2
03/10/2015

Stayed here for a one night stop en route from the Cevennes to Brittany. 'Family' room was a standard double with a put you up settee. Air conditioning didn't work (extremely hot at the time) We didn't risk the breakfast. Staff were friendly.

Lafayette63, Responsable réception at BEST WESTERN Hotel Lafayette, responded to this review
Cher Monsieur, Nous vous remercions pour votre retour très complet sur notre établissement. Nous sommes ravis que votre ressenti soit globalement très positif notamment sur l'amabilité de l'équipe. Nous prenons en compte les autres remarques afin de poursuivre l'évolution qualitative de nos prestations pour vous satisfaire toujours plus. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour. Sincères salutations, Service réception

"Decent value, would recommend"

4
28/09/2015

This was an overnight stop, chosen specifically for the off road parking, which actually is very secure. Room was clean and breakfast spread OK. Staff friendly and helpful. No eateries nearby and a bit of a trek to the restaurant area in the town, through dark streets. Very handy if travelling by train. Worth recommending for brief stop overs.

Lafayette63, Responsable réception at BEST WESTERN Hotel Lafayette, responded to this review
Madame, Monsieur, Nous venons de prendre connaissance des appréciations que vous avez laissés sur notre questionnaire de satisfaction en ligne et nous vous en remercions. Nous sommes heureux de constater que votre séjour s'est bien déroulé et nous vous remercions d'avoir choisi notre établissement. Dans l'attente de vous accueillir à nouveau. Bien cordialement, Service réception

"Good hotel for one night"

3
31/08/2015

We stayed here for one night on our way to southern France. The hotel was good enough for one night. The most import thing (and the reason we choose this hotel) is the fact that they have a secure parking lot for free. You can park your car completely safe behind the hotel. The parking lot is locked during the night so only residents can enter it. The hotel room was decent. The rooms do have a bath, a small desk with a TV and a small bed. The bed is only 1m40 wide, a bit too small for two people, but because it was only for one night it was oke. The staff were friendly and efficient. We didn't take the breakfast but it looked good from what we saw. A good hotel for one night but definitely not a hotel to spend your holiday.

Lafayette63, Responsable réception at BEST WESTERN Hotel Lafayette, responded to this review
Cher Kristof, Nous vous remercions pour votre commentaire, et sommes heureux que notre accueil soit satisfaisant à vos yeux. Votre présence parmi nous est très importante, tout comme votre commentaire. En nous faisant part de ce qui vous a plu ou déplu pendant votre séjour, vous nous aidez à maintenir la qualité de nos services. Nous espérons vous accueillir de nouveau dans notre hôtel. Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Nous sommes sensibles à votre fidélité pour notre marque. Cordialement, Service réception La Direction

"One night en route"

4
26/08/2015

Very helpful staff who arraged gluten free food for me in advance. Breakfast was excellent and the only disappointment was a slight smell of cigarette smoke in the room on arrival. Hotel is ideally located for those travelling by train as we were.

Lafayette63, Responsable réception at BEST WESTERN Hotel Lafayette, responded to this review
Bonjour Monsieur Cowburn, Je vous remercie pour votre retour très complet sur notre établissement. Je suis ravie que votre ressenti soit globalement très positif notamment sur l'amabilité de l'équipe. Je regrette l'incident que vous mentionnez au niveau de l'odeur du cigarette et vous informons que notre établissement est non fumeur depuis le Janvier 2014. Au plaisir de vous accueillir de nouveau, lors de votre prochaine visite dans notre ville. Cordialement, Service réception La Direction

"poor value for money"

3
18/08/2015

This hotel has a few saving graces. It has a secure par park that you have to specify when you book. The staff were lovely. The fittings and bed were fine but the room is very small and the skill and ingenuity used to squeeze a bath and shower into such a small space has to be admired.. But on the down side the room was noisy from other guests going to their rooms. no joke when a family with young kids is sharing two rooms! Call me an old curmudgeon but after 11:00 it should be quieter. The air con works, just but makes an infuriating noise all night. Also, on the plus side the breakfast was excellent and good value. Dinner is not served here but they recommend the restaurant next door which was pretty good if suffering from delusions of grandeur and a little expensive. Again lovely staff help save the evening, Compared to other better cheap hotels the room price is far too high. I expected better. its also in quite a rough area opposite the railway station, not that we felt threatened or anything but its not a very spruce part of Clermont. Hope this helps.

"Good hotel, friendly staff"

4
08/08/2015

Good hotel. We went in a group of 6 persons, divided in 3 rooms. Some of those rooms had a renovated bathroom, one didn't. Rooms are small, but okay if you just want to sleep and visit the centre. Staff was very friendly and helpful. Breakfast was good. Free parking. Fairly long walk to the centre. I recommend taking the bus or car.

"Convenient for the station"

4
12/07/2015

We stayed here for one night, a Friday. The hotel is close to the railway station is about 100 metres away. Check-in went smoothly by s receptionist who spoke good English. There is a car park at the rear of the hotel which seemed to get quite busy as the evening progressed - but we never used it. The room was fairly small but clean and modern. The TV wax maybe a little too large for the size of the room. Most channels are in French but there was BBC Workd news and CNBC in English. The bathroom was a little dated and could do with modernising. However, it was clean ( save for the few stray hairs around the bath). The hotel room had air-conditioning - a welcome relief from the hot Clermont temperatures in July. Breakfast was an extra 11 Euros and consisted of a buffet of standard European faryev- cheese, bread, ham, pastries etc. The Wi-Fi worked perfectly whilst we were there. We made full use of the 12:00 check out time and walked into Clermont Ferrand which took about 25 minutes (mostly uphill). There is a tram line about a 8 minute walk from the hotel where you can get a tram into town for 1.50 Euros.

Lafayette63, Service réception at BEST WESTERN Hotel Lafayette, responded to this review
Dear Mr SKELDERGATE Thank you for your commentaire. We are happy that you have a nice stay with us and we hope we see you again next time. Clermont-Ferrand is a good place to make a stop for one night on the way into the holidays. Kind regards from Auvergne, Front desk Best Western Hotel Lafayette

"Has changed a bit"

4
21/05/2015

Last time I was here was my first trip to France maybe 15 years ago. This time I ended up here by accident but found everything to be OK. I had room that had been smoked in even though the hotel is nonsmoking since 2014. Otherwise my room was comfortable and modern. Breakfast was better than most places with a reasonable selection. The service was good and the parking is easy and convenient. It was almost full each night but I managed to find a spot. Right next to the gare so a little busy and loud but no problems once you close the windows. The price is right her for what you get.

Lafayette63, Front desk at BEST WESTERN Hotel Lafayette, responded to this review
Dear Mrs and Mr, Thank you for your commentaire. We are happy that you have a nice stay with us and we hope we see you again for next time. Clermont-Ferrand is a good place to make a stop.. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior service. Thanks again for your time. Kind regards from Auvergne, Front desk Front Desk

"super stop over"

5
15/04/2015

we have used this hotel now 4 or 5 times for our stop over en route from the UK to Spain. Every time it's a wonderful experience. Particularly the cleanliness, sleep comfort, and the secure parking for the car make this a great stop over hotel.

Lafayette63, Front Office Manager at BEST WESTERN Hotel Lafayette, responded to this review
Dear Sir, We thank you for your feedback, and we are pleased that you had a good stay. It's a pleasure for us too to welcome you in our hotel, and we always stay at your disposal for any request. Best Regards,

"Best value & service for money"

4
08/09/2014

If you need a hotel near the train station, this hotel should be your choice without hesitation. Friendly staff, clean and comfortable. The wifi did not work all the time for my phone, but the staff was very helpful to provide a new code

Lafayette63, Réceptionniste / Marion at BEST WESTERN Hotel Lafayette, responded to this review
Dear Sir, Thank you for taking the time to leave this comment. We are delighted to hear that you enjoyed your stay in our hotel. We have noted your comment about the wifi and we do track information to the department concerned to prevent it from happening again. We look forward to welcoming you again on your next stay in Clermont-Ferrand. Best Rigards