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SureStay Plus Hotel by Best Western Clearwater Central, Clearwater

21030 US Highway 19 N, 33765-4415, Clearwater, United States - See on a map
The SureStay Plus Hotel by Best Western Clearwater Central is ideally located in the center of Clearwater. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the SureStay Plus Hotel by Best Western Clearwater Central. We are centrally located in the heart of Clearwater just minutes for the beautiful gulf waters. We offer all the amenities your vacation needs plus a wonderful courtyard with a large pool, whirlpool and waterfall with a wading pool. Come sun with us.

SureStay Plus

Hotel by Best Western Clearwater Central

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 1225 guest reviews
NOTE ISSUED
Excellent
411
Very Good
291
Average
225
Poor
137
Terrible
161
REFER TO NOTICE
Business Business
234
Couples Couples
320
Family Family
452
Friends getaway Friends getaway
54
Solo travel Solo travel
82
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Horrible"

1
453cheric, Lancaster, Pennsylvania 22/06/2020

I'd like to give a better review bc the front desk girls did the best they could but overall this place was bad. Our 1st room smelled like an old man's cologne, has a mysterious white stain on chair, airconditioner was broke, light over sink was so dim we couldn't see. The room was damp and overall in need of a remodel. We finally decided to pack our bags and headed back to the lobby. The girls very nicely have us a new room. It was slightly better. The aircondtioner worked but room was still damp. There were bugs in the refrigerator. We didnt sleep well bc the airconditioner was like a freight train. It rattled all night. They have wooden blinds on the window and the rattled too. We got up early and just got out of there. We didnt even shower. We got a bag breakfast bc of Covid 19. Which was fine. Large muffin,granola bar and apple juice. But the juice wasnt refrigerated. Know one wants room temperature apple juice. It literally was the most expensive place I stayed on my vacation but also the worst. Thank God it was only 1 night.

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
We are very sorry to hear about your experience here. We will look into the things you mentioned above and work on them. We are happy to hear the front desk accommodated you the best they could. Again, we will look into rooms and AC. Thank you.

"Great place"

5
Daniiiellle, Clearwater, Florida 03/06/2020

From the questions we asked on the phone before we booked our room, to check in and check out it was such a wonderful experience. The staff makes you feel very welcomed. The girls at the front desk Taylor and Sophia are always smiling. Very good customer service and the rooms were super clean and comfy. Very nice pool / hot tub area. Neat waterfall, the lights change colors past dark. Family oriented, grab-n-go breakfast, clean, such a happy place to be. We already booked our room for this Fall. Not to far away from the beach either.

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for such wonderful comments about our staff, we greatly appreciate it! We value our customers and try our hardest to make sure all our guests are always happy and satisfied. We hope to see you again in the near future. Have a wonderful day!

"Beautiful Hotel & Great Staff"

5
V9618DVjoshr, Indianapolis, Indiana 03/06/2020

A beautiful property full of palm trees and and amazing Florida foliage. The staff is super friendly as well. Taylor, at the front desk, was always very helpful and very sweet during our entire week long stay. I highly recommend!

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for taking the time to leave us a review. We appreciate your feedback and wonderful comments about our staff! We can't wait to welcome you back in the future. Have an excellent day!

"If you enjoy smelling Marijuana and seeing prostitutes both male and female this might be the place for you."

1
E4671GQamandab, Flag Pond, Tennessee 26/05/2020

Clearwater police stayed there all the time. There was no towels or wash clothes the entire time (3 days) Air wasn't cooling. When it finally started cooling housekeeping turned it off when she emptied trash. Walking outside the room was like walking into a marijuana factory. When I went to front desk I accidently spilled coffee. The guy said There is napkins behind you to wipe that up (ya think). The people next door (203) were smoking (non smoking hotel) and it was coming under the adjoining door the guy at desk said are you sure it's not 207. Like it was ok if it was them. Only one ice machine for the ENTIRE hotel and it wasn't working. It was very noisy and also inconvenient. SAVE YOURSELF THE HEADACHE AND GO ELSEWHERE

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
We're sorry to hear you had an unpleasant stay with us here. Housekeeping leaves towels and washcloths in the rooms prior to check-in. All of our rooms are non-smoking so if someone was smoking in their room they will be asked to leave and charged a smoking fee. We have two ice machines on property and one of them has had no issues at all. Have a good day!

"Relaxing during Covid-19"

5
User 12/04/2020

The staff awesome! You truly have a great team! From the front desk, the lady packing our breakfast to go (sweet) the house keep is absolutely Fabulous, On Time And Always Making Sure The Room is Perfect For our Next Stay! And The Maintenance Guys Are So Pleasent Always Saying Hi and Professional, Everyone We Came In Contact With Was Professional, Caring, And Polite. Awesome Staff!!

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you so much for the nice compliments and taking the time to leave us a review. We try to have a great, professional, and happy team here at the SureStay Plus. We look forward to serving our guests and making sure their stay is pleasant. If there is anything we can do for you, please don't hesitate to reach out we'd be more than happy to help. Have a great day!

"Fantastic place to stay"

5
glugSussex, Sussex 03/04/2020

We could find no fault with this hotel and will definitely go back. We found ourselves arriving in Tampa just as all the cruises were cancelled along with flights and therefore needing somewhere to stay whilst we got sorted (10 days later as it happened). Our hotel in Tampa advised us to go to Clearwater Beach but the hotels were expensive. Looking on Booking.com led us here. Great location, great pool, great breakfast, very clean everywhere, great room (microwave and fridge in it!), great staff and great price too. It is near a bus stop that will take you to Clearwater Beach, a supermarket and some good places to eat. They only do breakfast - a good buffet - so there is no bar or restaurant but there are some vending machines for soft drinks, snacks and ice is available along with tea and coffee all day in the reception. We used UBER taxis to get around and about also

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
We want to thank you for taking the time to leave us a review. We value your feedback and are very pleased to hear you enjoyed your stay. We try our best to make our guests happy. If there is anything we can assist you with please feel free to let us know. We hope to see you again in the future. Have a wonderful day!

"Wonderful stay with affordable rate"

5
Kevin B, Tampa 28/03/2020

This is my first stay of this year and this hotel impressed me will cleanliness in room as well as outside. Internet speedy, TV functions great. Services is extraordinary. I am recommended to everybody and very sure thatI will be back

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Kevin, Thank you for taking the time to write us a review, we appreciate your feedback. We are happy to hear you enjoyed your stay! Thank you for the nice compliments and we hope to see you again in the future. If we can accommodate in anyway, please feel free to reach out. Have a wonderful day.

"Great Customer Service"

5
User 23/03/2020

We did not stay due to a mix up in the reservations, but Taylor and customer service at the hotel were very helpful and after a couple emails and phone calls, refunded our money. Will check it out again for future trips.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
We're sorry there was some miscommunication with your reservation. Thank you for the nice compliment about one of our employees and our customer service, we really appreciate it. We hope you book with us again and we are able to see you in the future. If we can be of any assistance please feel free to reach out. Have a wonderful day John!

"Great place...more than what is expected"

5
User 19/03/2020

Been staying here on business. The value for the stay is excellent. Internet is spot on and breakfast is always great. Front desk is quick, friendly and accomodating. Everything works in the rooms and is in a safe place.

Cynthia W, Front Desk at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

"Did the job for Spring Training."

4
thwingfan, Voorhees, New Jersey 17/03/2020

Had stayed before when it was a Hampton Inn. Was able to book this a lot cheaper than nearby hotels. Room was clean and comfortable, only real issue was the AC wasn't working very well, had it down to 61 and was still warm inside the room. Pool was nice, a little too cold though and the breakfast looked good. Would stay here again.

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

"Spring Training "

4
User 16/03/2020

We have stayed here many times before when it was a Hampton Inn. In many cases it is still as good as before with one major difference. The pool and hot tub aren't nearly as good. The hot tub wasn't working the first few days we were there and other guests said it wasn't working for over a week. The pool water was green and the temperature was very cold. We actually went to the Magnusson where friends were staying to use there pool. The pool area is still very nice with quality tables and chairs. The room was good and the breakfast was good. Had good service at the front desk by Taylor and Josh.

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for taking the time to leave us a review. Our hot tub was under maintenance for almost 2 weeks and unfortunately our pool is not heated. I'm glad you had good customer service, that means a lot to us. Thank you for taking the time to leave us a review we appreciate it. We hope to see you again in the future. Have a wonderful day!

"Very nice location"

4
S7335PVjohnt, Toms River 16/03/2020

The Room was clean and the front desk and maintenance man were very helpful when I had a problem with the TV remote. The breakfast had more than enough food and drink. The only issue is that you have to get there before the closing time because they close the food area door right on time.

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 727.315.4343. Thank you again for taking the time to leave us a review.

"2020 Spring Training"

3
jmajr, West Deptford, New Jersey 12/03/2020

Great location for spring training games at Spectum Field for Phillies fans. The room was clean and served our purpose but water from the sink faucet and shower had a strong foul odor. Since there was no bottle water in the rooms we had to purchase water for our stay.

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for taking the time to leave us a review. We do not keep bottled water in the rooms for our guests. They are available for purchase in the vending machines we have around the property. If you are a member you are supposed to receive a couple bottles of water upon arrival. Have a great day!

"Taken my money twice"

1
Mark U, The Villages, Florida 08/03/2020

I was going to stay here and I called and asked them to charge my debit card for the ONE night I was going to stay there and try them out. Well the front desk person I spoke to, charged my debit card twice and they kept telling me that they only did it ONCE. I went back and forth with my bank and after 7 business days, the money was put back in my account. One of the front desk person's I spoke with was not so nice to me. I do not think I will ever stay there and I do not recommend this property to anyone.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Hello Mark, Your card was authorized once for the transaction which puts a hold on your account. It did not actually charge your credit card twice. We had one payment for the night you were going to stay and refunded it after getting several calls and vulgar language from you. It takes 3-7 business days for a credit card to be refunded which is by the bank. We refunded the card the day you were calling us here. Sorry for the inconvenience.

"So many repairs needed!"

1
Jackie R, Pittsburgh, Pennsylvania 06/03/2020

The hot tub didn't work, and we found out it had been down for a number of weeks. The phone didn't work, so we had to go to the front desk with our complaints. Hair dryer didn't work, and we got it replaced. There was no ice bucket in the room, and an ice machine was down, so we had to walk to get a bucket and ice. A mirror fell on me when my suitcase bumped it. The pool was NOT heated. However—the breakfast was ok, but tables were not wiped off. Location of the hotel was awkward as we had to do u-turns to get there. The room door had a 3/8 inch gap. We spoke with the manager, who gave us a very minor discount for all of this trouble. We won't be staying here again.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Jackie, we're sorry to hear your stay was unpleasant. Unfortunately our hot tub is under maintenance at this time and our pool has never been heated but will warm up when the weather gets a little nicer. Some of our phones in the rooms are down at this time while we are undergoing renovations. We have two ice machines located on property and one of them is working properly, we are waiting for the new piece to come in for the other one. We are very sorry to hear about the mirror falling. Our breakfast gets a little busy in the mornings and we try our best to make sure the tables are cleared off after our guests get done at the table. Thank you for leaving us a review, we appreciate it. We hope to see you again in the future.

"give it a try"

4
00kat00, Orlando, Florida 04/03/2020

Stayed one night. Location was great. Close to beach, restaurants, and easy access to major roads. Room was clean and did not smell. Beds were comfortable. Breakfast selections were good but eggs and sausage were cold. They did have a microwave in dining so that solved that problem. Only negative was checkin was 3:00. Room wasn't ready til 4:00. Would stay again if in the area.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 727.315.4343.

"very disappointing stay!"

2
MALCOLMSMOMLuray_va_, Luray, Virginia 03/03/2020

great staff, nice clean rooms, wonderful breakfast, but very disappointed that pool and jacuzzi not heated and clean! I chose this hotel because of a heated pool and jacuzzi, but both were to cold and jacuzzi was out of order!!

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 727.315.4343.

"DISAPPOINTED"

2
User 02/03/2020

I am a loyal Best Western Customer, but would not recommend this property. It is extremely difficult to find as poor signage out front. Have to make a U-Turn to get onto the proper street. Front Desk staff barely made eye contact. There was no friendly greeting or even a smile. Room was clean when we arrived. Housekeeping came in on 2nd day and did not clean coffee pot out, remove the used empty cups and condiments on the counter. Took our bag of garbage but did not empty the waste bin in the bathroom. Pool and grounds were clean and well kept. Vending machines were basically empty. I went to get a hot tea in the lobby and there was no water. When I mentioned to the lady at the Front Desk I was basically told she would get to it when she had a minute. There was no one checking in OR out so not sure what that meant.

"Nice Surprise"

4
BethClark, Jenkintown, Pennsylvania 01/03/2020

Extremely nice place... porch with rockers all in a line that looks at the beautifully landscaped pool. Room was very nice and the price was super. Very clean too. Not a breakfast person but my husband said it was more than ample. Turkey sausage got a bad vote however.

"It was okay"

3
User 27/02/2020

All the rooms smell like sewage. I guess that's a Florida thing but the bathroom reeks. We asked to be moved to a higher floor which the hotel did - but that room wasn't any better. The breakfast was great. It was far from the beach. The one girl at reception wasn't very nice - the good looking one.

"Very pleased with our stay!"

5
PattyZumba, Charlotte, North Carolina 26/02/2020

After reading the recent negative reviews, I wonder where these people stayed. Our experience was extremely favorable and I'd recommend this hotel to any travelers. The room was newly redone, so furniture and fixtures were modern and fresh. WiFi was fast, air conditioning was quiet, shower was superb, bed was comfortable, microwave and refrigerator worked well, television had good selection of channels. The breakfast was pretty typical: a few hot items and cereals, yogurt, bananas. We didn't use the pool but it seemed like a nice area. I would stay here again in a heartbeat!

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for choosing to stay with us here at the Surestay Plus hotel by Best Western. We are very pleased to hear you really enjoyed your stay. Thank you for taking the time to leave us a review, we appreciate it. We hope to see you again in the future.

"Step back into 1985"

3
msadler99, Greensburg, Pennsylvania 22/02/2020

Motel, not hotel. Old style. Best Western takeover. Clean, but old. I'll take that over old and not clean. Didn't do pool, 55 degrees this weekend. Ample parking. Good location on 19 E Service Road. Thought it was for sure overpriced given condition, but maybe they're gearing up for an overhaul.

"Mix of new and old"

3
InfreqFlyer, Mississauga, Canada 18/02/2020

The hotel was recently renovated, after taking over from a former Hampton Inn. Could see a mix of old and new room furnishings. However, the 1st assigned room (facing south) was noisy, as the entry door's frame had gaps (1 about 2" long and 1/2" wide). Asked if could be moved into another room but was told hotel was almost fully booked. I requested weather stripping be installed. Maintenance tried to install metal door seal, but gap not fully blocked. Then bathtub backed up by itself without me having used it. Staff was then understanding to assign 2nd room (facing poolside). Rooms are comfortable, but entry doors need more sound proofing. Great breakfast bar with fresh fruit. Great maintenance person, Javier. Room was a little on the pricey side (Wed $114).

"Nothing Works"

2
User 14/02/2020

This hotel is run down and poorly maintained. Don't be fooled by the lovely pool photos. It is not heated or kept clean. The hot tub is the prettiest I've ever seen. Too bad it was stone cold and the jets didn't work. The WiFi fades in and out so don't plan a business trip here, or plan on the kids being entertained by the internet. The price actually goes UP if you extend your stay. They will NOT cut you a break of any kind. In one weeks time the price went from approximately $68/night to over $200. This hotel has a lovely view of the highways out the front and there is what appears to be an “adult” club next door. There are better choices.

"Clean hotel but thin walls!!"

3
DavidW5001, Denver, Colorado 05/02/2020

I really wanted to give this hotel a better rating but I just couldn't. The room was very clean and well maintained. However, the walls were very thin and the door had gaps all the way around which meant we heard the people next door all night long and whenever they were standing outside. It was bad. One morning we slept in a little late and so we missed the routine room cleaning. However, the cleaning staff was only cleaning two doors down so I asked her if she could come back and clean our room (a 'Please clean our room' tag would have been nice to hang on the door). She said yes and so we left for the day. When we returned at the end of the day, the room had not been touched. I had to walk to the front office to get some towels. Not a huge deal but I noticed that the staff was less than personable. Friendliness of the staff goes a long way at a hotel. So in summary, good hotel for the price but bring your ear plugs for when you sleep and make sure you're out of your room before the cleaning staff arrive. Don't expect much from the front desk staff either.

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for you review. We do apologize for your inconvenience and we will address the problems.

"Little oasis"

4
User 28/01/2020

This hotel had many pros and very few cons. The location was a little difficult to get to but it was very quiet and private. The staff was excellent to us. The housekeepers did not speak English which made communication hard. The manger went out of his way to make us happy. Since we were staying for two weeks and they had no regular rooms clean, the hotel upgraded us to a suite which was very nice! The police patrol the area on the regular which makes you feel safer. The hot tub could have been hotter. The gym area was convenient for us. None of the ice machines worked during our stay but the manager got us some. Breakfast was good and convenient. Overall the stay was pleasant.

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thanks for your review. We do appreciate you feedback.

"Very Comfortable"

4
bigunns, Davie, Florida 28/01/2020

Best Western is upping their game. This is the second property I have stayed at for more than 4 days and both times it has exceeded my expectations. the property and room was very clean, both had nice pool and spa area's and the free breakfast was better than average. The best part is that both stays I booked were at an amazing price. The above review coupled with an amazing price is reason to start booking with Best Western. I highly recommend them!

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your review. We do love the that you enjoy your stay with us!!!

"Good stay"

4
User 24/01/2020

We have been here 5 nights. Everything had been lovely. It's very clean and comfortable, nice breakfast. My only complaint is the pillows. They are very hard so I would recommend bringing your own. Other than that I highly recommend this hotel.

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for staying with us for 5 night. We do appreciate your feedback

"Family trip to Clearwater"

4
User 15/01/2020

Great hotel for the price. Clean room & friendly staff. The kids loved the pool & hot tub. Great breakfast and coffee available all day (which was huge bonus for me!). It is surrounded by busy roads but we were still able to walk to all local resteraunts & stores.

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for staying with us and your review.

"Great value!"

5
jeffdion7, Redondo Beach, California 14/01/2020

Clean, comfortable room. Very comfortable bed. Quiet surroundings. Great value. I spent twice as much at a different hotel on a visit last year and this hotel was actually nicer. I visited this year to participate in my son's wedding. Hotel better than expected

"First time stay was a pleasant surprise"

5
User 11/01/2020

This was my first stay at this property. It is part of the Best Western rewards program I like to use. It was close to where I had business and I thought I would try it. I was very pleased with the check in and out. The staff was friendly and professional. The room was clean and very roomy with all the amenities I was looking for. (King suite). I felt like the value was very good and would choose this property again.

"Visit was unbelievable"

1
User 07/01/2020

1st day door broken change room husband had words with manager asst manager was nice, tub cracked, walls so thin,hear pipes so clearly, no BIBLE, no clock, no TV guide, asked bed changed after 4 days wasn't done. They didn't vacuum when needed, but location was a 4 but all other 0 if I could had gotten my $960.00 back I would had that two wk stay, I will not be back. Unless it changes when it was Hilton it had too service I stayed 2 times. Cleaning personal didn't understand u English must be spoken that was not accepted.

"Issues Resolved"

4
gunndrm, Sacramento, California 02/01/2020

Was put into a room upstairs with pool view (requested at reservation). Ended up having hot water issues, with none the 2nd morning of a 3 night stay. The maintenance guy said there was no way to fix it & came down to the desk with me. The staff worked hard to find me another room in a sold-out hotel, & the maintenance guy specifically asked me if I would be ok & feel safe in a first floor room. I did for 1 night, so it worked out. Really appreciated the question

"Recently refurbished/rebranded so don't let old obsolete Hampton reviews deter you."

5
PleasantForestShores, South Chatham, Massachusetts 26/12/2019

Needed a room for one night for friend traveling with me back from MA in mid-Dec and found this hotel based on rates that matched my price point and recent positive reviews. I'm adding to those positives as while we had minor glitches with availability of a couple of items at breakfast buffet, it certainly wasn't enough to mark them down for it, esp since I later had a nice chat with the manager who apologized for the problems we encountered. The first floor room was clean and no issues with it that we noticed. The front desk folks were friendly and helpful. As we only needed this to stay overnight, didn't use the pool or other facilities. This hotel has only been open for less than a year as a SureStay as i understand it so if you see older negative Hampton reviews for this location, you should probably discount and/or ignore those, as I did, ok? The only possible negative about this hotel (AND all the other hotels in the same close vicinity: On US-19 between Rt 60/Gulf-to-Bay and Drew St) is NOT the hotels fault, it's due to the roadway! Because US-19 is a limited access highway so you sometimes have to go just a bit north or south via access roads om either side and U-turn to get where you need to go. Locals are used to it and it's only a long block or so at most extra but just wanted to point it out for tourists. Hope to be able to return to this hotel next fall on my next trip back to FL!

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for taking the time to leave us a great review!! We are so glad to hear you enjoyed your stay with us. Thank you for all your comments and concerns. Our staff is working hard to address all guest services and needs. Due to the high demand of our rooms and being sold out and also short staffed we are all working hard to provide excellent service and our staff take pride in our hotel as well. We appreciate all our guest and we are looking forward to your next stay with us! Thank you for choosing to stay at the Surestay Plus in Clearwater, we appreciate your business.

"Nice for the price"

5
pruqueen8282, Lafayette, Indiana 14/12/2019

I originally rented an apartment with Booking, but two weeks later they called to say the apartment had been overbooked. I had to scramble to find something affordable at the last minute as it was Thanksgiving. The photos of the pool area don't do it justice. It isn't a fancy hotel, but the staff is friendly and helpful and the breakfast was great!

"Just passing through!"

5
ljggusbros, Venice, Florida 13/12/2019

We were on our way to Njoy Distillery in Weeki Wachee for a tour and just needed a one night sleep over, booked online, had a little trouble finding the hotel BUT we were very surprised by the quality of SureStay when we arrived, it would be very hard to beat the value this hotel provides and the friendliness of the staff & the front desk, esp. Ms Amanda, excellent all the way!

"Very clean."

5
teyabsmith, Palmetto, Florida 08/12/2019

Beautiful property with exceptional service and super breakfast. My heater wasn't working but maintenance came and fixed it right away. I highly recommend this hotel if you are staying in the Clearwater, Florida area.

"Everything is broken"

2
crystalist55, Gainesville, Georgia 22/11/2019

Door Lock did not work, could just push door open without key. Heat/cooling unit motor stopped and almost caught fire, set alarm off and room filled with smoke and odor. Unsafe surroundings.Limited parking.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for taking the time to leave us a review Crystal. I addressed these issues with my maintenance and they have taken care of the issues. Unfortunately our AC units are brand new and we have not had the opportunity to use our heaters just yet. Our maintenance and housekeeping are taking the time to make sure this does not occur again. I am so sorry that you feel our property has unsafe surrounding but I can insure you we always have staff here 24 hours. On behalf of your entire team here at the Surestay Plus we apologize for you inconvenience.

"Bright lights small room"

3
rob k, Largo 16/11/2019

The white lights made me feel like I was in my office at work. Small room. Maybe try to get one with a sofa bed. My room with a king would not have fit a sofa. Old property remodeled nicely. But they didn't do anything about insulation. Could hear everything above, each side and outside. Breakfast in the tiny room was awkward. Breakfast Sunday till 10 ran out of eggs before 9:30.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you Rob for taking the time to leave us a review! We are still undergoing renovations to our rooms and we apologize for the inconvenience, I would recommend you trying our king pullout rooms, they are much larger king rooms and yes they do have a couch in the room as well. I also recommend trying a second floor room in the back of hotel, there is a lot less traffic in that area if you wanted a quiet spot. We also apologize for the inconvenience with our breakfast, I have address this with our staff to insure this does not occur again. We hope you will consider giving us another try to provide you with exceptional service.

"Great overnight stay close to Tampa Airport."

4
maggshowells, Northamptonshire, United Kingdom 12/11/2019

The hotel offered a comfortable night after a long flight from the UK. The staff at reception was extremely welcoming and helpful in advising where to eat, approx 10 mins walking from hotel. It was central for our travels the following day and decided to spend another night before leaving the area.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you maggshowells for taking the time to leave us a great review! We are so glad to hear you enjoyed everything with your stay and we were able to make your stay even better after your long flight from the UK. Our staff strive to give exceptional customer service to all of our guest staying with us and we are glad to hear we are doing just that! We are happy to hear our location was also very convenient to you and your family. We thank you for choosing to stay at the Surestay Plus in Clearwater!! We appreciate your business and we are looking forward to seeing you in the future!

"Awesome Stay"

5
rockinnole, Tallahassee 05/11/2019

We stayed 4 nights for a family vacation. The hotel was clean and the beds were fairly comfortable even though they were a little hard for my taste. The pool and hot tub were the perfect way to end each night after spending the day at Busch Gardens, the beach etc. The location was perfect as far as restaurant variety. It is approximately 30 min from Busch Gardens and Lowery Zoo but very close to the beach and Clearwater aquarium. The breakfast bar was very good with a large variety of items including waffles, eggs, sausage, cereals, bagels, muffins and more. The staff was also very courteous. Would definitely stay here again.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for taking the time to leave us a great review rockinnole! We are so glad to hear you enjoyed everything with your stay. Thank you for all your kind words, thank you for your comment about our location, being so close to Clearwater beach and other attractions with our paying those high prices. our staff strive to give exceptional customer service and we take pride in our hotel. We are also so glad to hear you enjoyed our pool and hot tub as well, our courtyard is one of our best amenities of our hotel, its so relaxing after a long day. We are looking forward to your next stay with us. Thank you for choosing to stay at the Surestay Plus in Clearwater, we appreciate your business.

"A good experience"

4
BoundlessEnergy, Bridgnorth, United Kingdom 05/11/2019

Checked into this place which was really clean and comfortable. Receptionist was helpful with regard to suggestions as to where we should dine. Breakfast was the usual "help yourself". The only down side was the fact that the bath water was not very hot.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for taking the time to leave us a great review Boundless Energy, thank you for all your kind words. We apologize for the inconvenience with the water not being very hot, I addressed this with my maintain and we were able to fix the issue. Our staff strive to give excellent customer service and we all take pride in our hotel. Thank you for choosing to stay at the Surestay Plus in Clearwater, we appreciate your business. We are looking forward to your next stay with us, If you need anything do not hesitate to give us a call.

"A really nice affordable clean place to stay"

5
User 28/10/2019

A very comfortable & clean place to stay. Staff is very accommodating to there guests. Upon entry, the rooms are well maintained, there's never the smell of mold or mildew in the rooms, toiletries are also well stocked.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you Dream for taking the time to leave us a great review! We are so happy to hear you enjoyed everything with your stay and thank you for your kind words.Our staff strive to give every guest exceptional customer service and treat every guest like part of our family. Our housekeeping and maintain also strive to maintain the best standards when it comes to our guest rooms.Thank you for choosing to stay at the Surestay Plus in Clearwater, we are looking forward to your next stay with us, we appreciate your business.

"Amazing Experience! Will definitely be back"

5
CharlesECoylejr, Clearwater, Florida 22/10/2019

I had a rough travel day before I checked in. Darian's handling of my reservation at the front desk was nothing short of stellar. She made the travel experience sooo worth it. The rooms are gorgeous and clean, the pool and waterfall is spectacular and the other amenities they offer was definitely a plus. I think they just stole my business from the competition. I stay in hotels at last 15 days a month for work. This definitely is an upgrade. "I'll be back" (Terminator voice).

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you Charles for taking the time to leave us a amazing review! We are so glad to hear Darian gave us exceptional customer service during your rough travels. Darian is a new addition to our team and is doing a exceptional job. Thank you for all your kind words, we are so happy you enjoyed everything and we were able to make your travel experience much better! Thank you for choosing to stay at the Surestay Plus in Clearwater, we appreciate your business and looking forward to your many stays to come.

"DO NOT DISTURB"

1
Jim N, Minneapolis, Minnesota 13/10/2019

This property gets the deserved one star for not having rigorous policies and processes in place to make sure maids do not enter rooms in which the occupant demands ABSOLUTE privacy. Despite informing the front desk I wanted no maid service and my DO NOT DISTURB sign firmly inserted in the key slot, the maid entered. After she made the mistake it set up a chain reaction including the desk manager going out of control. She claimed the maid had to enter for safety of the prooerty. It was a made up excuse and more likely a lie. She was emotionally unfit to manage people and situations. The manager of the property did a nice job settling things down and deserves credit. But it couldn't erase the damage and the overall experience was already destroyed. The next day I was locked out of my room because they had accidently moved me. They fixed it. Then it happened again the next day. Three days. Three system problems. This time I just kept the door unlocked and left early in disgust. I was not going back for more punishment from whatever was going on. And I never got credited for my free night in my rewards program. I was in Florida for medical purposes. I did not leave feeling better. The building is being renovated. The pool area is very nice for relaxing. It's a good location and nice building with potential. But until they get their operational problems FIXED with rigorous training of maids and desk staff, I would say stay clear. PRIVACY is PARAMOUNT!

Cynthia W, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Hello Jim. We are sorry to hear that you had an unpleasant experience during your stay. We do take guests request for privacy very seriously, and we understand how this may have made you feel. However, as a business, we have to look out for the best interest of ALL guests at our establishment. This means that we reserve the right to enter anyone's room in case of an emergency. For example, we may enter the room in the event that neighbors are complaining about the odor of "strange smoke" emanating from a room into their room and the breezeway. In this case, we would check all rooms surrounding the complainants room like we had done to yours.The person who entered your room was the GM, and not a maid. She did so in response to several guest complaints which she called you immediately for the reasons you know. Regarding your free night voucher, the reservation has to be booked by Best Western for a minimum of a 2 night stay, not through another 3rd party system like Google. It would also have taken a week or so after check out to be processed to the email you have on file with Best Western. We did not hear of any complaints regarding your door being locked several times, although we are aware of the door being locked on your first night stay due to the odor, so that we could have you come to the front desk to discuss the situation. We apologize for any distress this may have caused you, however we hope that you are empathetic to our desire to look out for the integrity of the Best Western brand and the comfort of our other guests.

"The best around."

5
damianjvelez, Clearwater, Florida 11/10/2019

I love this place ! its very clean ,Quiet and comfortable. They provide excellent service at every level! From front desk to room service and maintenance, Housekeeping is on a level of its own, WiFi and digital cable TVs are great. You cannot beat this at any other place for the Money!

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you Damian for leaving us another great review!! We are so glad to have you back at our hotel, thank you for all your kind words. We are so glad you are enjoying the updated WIFI and digital cable as well. Thank you for your comments about our staff as well, we all strive to provide excellent service to all of our guest and treat everyone like family. Thank you for choosing to stay at the Surestay in Clearwater, we appreciate your business.

"Fun"

5
Doris A, Cape Coral, Florida 04/10/2019

This is a good place to stay. Very quiet. The breakfast was really good. The room nice, clean & comfortable. The staff was courteous & professional. Very convenient. I will definitely stay there again.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you Doris for taking the time to leave us a great review! We are so glad you enjoyed everything with your stay! Thank you for your kind words, our front desk strive on giving excellent customer service and want to make sure you are sure about your stay with us. We are a very convenient location being so close to clearwater beach and also shopping centers and restaurants. If your looking to just relax we also have an amazing waterfall and hot tub.

"Convenient and worth the stay!"

4
Darlene B, Boca Raton, Florida 03/10/2019

We had previously stayed on the beach when visiting, but this hotel is cleaner, less expensive and staff is awesome. Everything that we wanted on the beach but never received. additionally, the beach is only a 10 minute drive away! Highly recommend this hotel, staff are very considerate and genuinely care about your comfort and stay.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you Darlene for taking the time to leave us a great review! We are so glad to hear you enjoyed everything with your stay! Your right, we are a very convent location being so close to Clearwater beach without paying those high prices. We are so next to shopping centers and tons of restaurants and when you do not want to get out we have our beautiful courtyard! We have a wading pool with a waterfall and and relaxing hot tub as well. Thank you for your comments about our front desk staff, we strive to give every guest a great experience here and want to make sure you are sure about your stay with us. Thank you for staying at the Surestay Plus in Clearwater, we appreciate your business! We are looking forward to your next stay with us!

"GREAT PLACE TO STAY !!!!!!!!!!!!!"

5
User 30/09/2019

I had an excellent Stay at The Best Western, The Staff was Excellent and very Helpful to me. Also The Breakfast was Very Very Good and if you think about it ,it is very good for your wallet as for me 1 person, it probably saved me at least ,$ 50.00, because, I stayed 5 days, and if you figure you would easily spend at least $7.00 ---$ 8.00, plus a $2.00 tip,,, that's $ 10.00,,a day for breakfest

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for leaving us a 5 star review! We are so happy to hear you enjoyed your stay with us! Thank you for your wonderful comment about our breakfast! We have the biggest variety to choose from around the area and being complementary is a plus! On the weekends we also have amazing cheese omelets, one of my favorites! Thank you for choosing to stay at Surestay Plus in Clearwater. We are looking forward to your next stay with us! We appreciate your business!

"Amazing experience!"

5
User 29/09/2019

One of the best hotel experiences ever. 5***** on all accounts! Can't believe such quality for such a reasonable price. I would definitely stay there again and again and highly recommend it to anybody staying in the Clearwater area!

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for taking the time to leave us a great 5 star review! We are so pleased to hear you enjoyed everything with your stay! Thank you for your comment about our reasonable price! Being only 6 miles from Clearwater beach without paying those high prices is so nice. We also have a beautiful courtyard and a wading pool with a waterfall if you just feel like relaxing and I also recommend our hot tub! Thank you for choosing to stay at Surestay Plus in Clearwater, we are looking forward to your next stay with us!

"frequent traveler"

3
elizabethbC8749LZ, Pittsburg, Kansas 16/09/2019

I have stayed here many times when it was a Hampton b4 it closed down. it has been empty about a year , they are working on getting it back up and going . it is relaxing,especially when waterfall is working to lay and listen too . breakfast is far from what it was but a good variety is offered . they keep it CLEAN and have great staff .

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you Elizabeth for taking the time to leave us a review! We are glad you enjoyed your stay with us and happy to hear you enjoy our waterfall, our courtyard is one of our best amenities with have on property with our wadding pool and hot tub its is very relaxing and also being so close to clearwater beach with out paying those high prices is a plus but if you enjoy just relaxing and not the hustle and bustle it is the best spot to be! Thank you for staying at the Surestay Plus in Clearwater, we are looking forward to your next stay with us!

"A Rare Gem In Hotels"

5
rvnmedic3tours, Lexington, North Carolina 10/09/2019

Had a terrible experience with another hotel at Clearwater Beach and found Sure Stay on the internet. Booked a room and was glad it didn't work out at the other hotel. Sure Stay was a delight, pleasing landscape, very nice FULL breakfast. The staff were extra friendly, smiles and attended to any issues immediately. I wish there were a duplicate Sure Stay in every town I go to on trips.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for taking the time to leave us a review!! We are sorry to hear about your other experience with the hotels in clearwater and we are so glad you found us! Are location is wonderful being only 6 miles to Clearwater beach with out paying those high prices! If you do not feel like going out, we have a amazing courtyard with a pool, wading pool with a waterfall and our hot tub. Thank you for all your kind words about our staff, I will pass them along to our staff. Our goal here is to make everyone feel like family and strive on giving excellent customer service! We are looking forward to your next stay with us! Thank you for staying at the Surestay in Clearwater, we appreciate your business.

"Lovely hotel"

5
dianehV7086UA, Doncaster, United Kingdom 04/09/2019

We have just stayed a week here and I have now booked our second. It is a clean, friendly hotel and the pool is lovely. The staff are fantastic Erin and Gina are so friendly and helpful. Would definitely recommend if you're in the area.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your awesome review dianeh! We are so glad to hear you enjoyed everything with your stay. we are happy to hear you enjoyed our pool and i hope you also were able to try our hot tube as well. Thank you for the kind words about our staff, Erin is a new addition to our team and is doing a amazing job. We are looking forward to your next stay with us. Thank you for staying at the Surestay in Clearwater.

"Excellent Service"

5
lynettewoodct, Largo, Florida 03/09/2019

Excellent. We needed two queen size beds and got them. Plus we had a small service dog with us. Liked the microwave and mini refrigerator. Customer service was excellent. Very pleased with everything. Will book again. Thanks.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you Lynette for leaving us a great review! We are so pleased to hear you enjoyed everything with your stay and our customer service was excellent, we strive to give each and every guest excellent customer service. We are looking forward to your next stay with us. Thank you for staying at the Surestay in Clearwater, we appreciate your business.

"Florida stay"

5
User 29/08/2019

Excellent hotel Extremely professional staff(amanda) who couldnt be more helpfull who checked us in early and helped us through a hurricane threat comfortable clean rooms and exceptional swimming pool area breakfast had a good choice of hot and cold food .cannot fault this hotel

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you Alan for taking the time to leave us a great review! We are so glad to hear you enjoyed everything with your stay. We are so pleased to hear Amanda did a awesome job at helping you out during your stay with us.She is a new addition to our team and is doing a great job at the front desk. We are looking forward to your next stay with us but under different circumstances. Thank you for choosing to stay with Surestay in Clearwater, we appreciate your business.

"Don't like the city"

3
User 27/08/2019

They do not take cash. They also want a 100 dollar deposit as well as the room payment when you get there. The beds were super comfortable. Staff was helpful. It worked for the night. If I was not exhausted I would have went somewhere else. I had just driven 1400 miles.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you Sarah for your review. We just opened up our hotel and unfortunately we do not take cash. We do ask for 100.00 deposit to insure the safety of our rooms and it is posted on all our websites and also at our front desk. I do apologize for any inconveniences this has caused you. I am so glad to hear my front desk staff was very helpful during your stay with us and i know how exhausting it is driving a lot of miles then looking for a hotel to stay at for the night. I hope the next time you are in Clearwater you do stay with us and get a chance to enjoy your self with our hot tub, waterfall and relaxing pool. Thank you for staying with Surestay, we appreciate your business.

"Great hotel for the price"

5
User 25/08/2019

We traveled to the area with our basketball team for a tournament. The hotel staff was friendly and accommodating. Rooms were clean & well-appointed. The hotel has been recently renovated. Breakfast was typical hot breakfast (eggs, sausage, waffles, yogurt, muffins, cereal, etc.). We will stay here again.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you so much for taking the time to leave a positive review! We are so glad that your group enjoyed your stay and that everything met or exceeded your expectations. We appreciate the return business, and we look forward to hosting your stay in the future. Thank you again for choosing SureStay by Best Western for your hotel accommodation needs!

"Very Clean and Quiet"

5
User 21/08/2019

This hotel is always a good price for what they offer. There's a full breakfast till 9:30. Amanda at the front desk was very nice at check in, and the rooms are always clean and quiet. Also, I've never been in it, but the pool looks very nice!

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you magnamatt for taking the time to leave us a awesome review! We are so glad to hear you enjoyed everything with your stay and Amanda is new addition to our team, I am glad to hear she is doing a great job. And next time you stay with us I would recommend trying out our pool and also the hot tub we have is amazing!! Looking forward to your next stay! Thank you for stay with SureStay in Clearwater we appreciate your business.

"Very nice hotel tucked away behind the freeway"

4
TailswingJoe, Brampton, Canada 12/08/2019

This is is very pleasant hotel with great staff, great layout and very well hidden behind a freeway. You don't really hear the freeway noise but it's location makes this hotel very difficult to get to. Great place to stay at if you want to hit the beach, some excellent restaurants within walking distance, or to catch a Rays game at Tropicana Field. I would definitely come back to this hotel.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you very much for the wonderful review! We really take pride in our easy to navigate layout surrounding the beautifully landscaped pool area, it really does help cut down on any noise from the highway. We apologize for the difficulty you had locating us, we are working on getting a bigger sign that you can see from the highway, making us easier to locate. We are also central to everything in Clearwater and the Tampa Bay area which hopefully makes any difficulty in locating us worth it! We're so glad you enjoyed your stay with us and we look forward to seeing you again next time you are in the area.

"AMAZING!"

5
User 08/08/2019

We loved our stay, we definitely will be back. The rooms were very clean, the location was aggravating to get to but you get use to it. I learned that most of Clearwater is one way. lol The pool, hot tub, and grotto with waterfall was AMAZING. My son rather stay at the pol then go to the beach. Not a far drive from good food or beaches. Clerks were very kind and helpful with anything and everything we needed.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your amazing review bcouch! We are so glad to hear you enjoyed everything with your stay. We are happy to hear you enjoyed our pool, hot tub and waterfall as well and we are not far from Clearwater beach which is a plus. Thank you for your kind words and we look forward to your next stay with us. Thank you for staying with SureStay in Clearwater, we appreciate your business.

"Can't wait to come back"

5
User 08/08/2019

I stayed for 2 weeks and loved it! The property has been recently remodeled and is very nice. The beds were comfortable, the rooms spacious. I found all of the employees to helpful and friendly. The breakfast offered a nice variety. The hot tub was a bonus! Their housekeeping staff was friendly, helpful and on top of the rooms. I found the location conveniently located for getting around in an unfamiliar area. I highly recommend this hotel if you are in Clearwater

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your awesome review Jacksonville!! We are so glad you enjoyed everything with your stay. We are happy to hear all of our staff did a excellent job while you were here.Thank you for all your kind words and we hope to see you again soon. Thank you for staying with us, we appreciate your business!

"Nice stay"

4
patriciasA1472WI, Fort White 06/08/2019

We visit St. Petersburg monthly, staying over occassionally as it's 400 miles round trip - this was our first time at this hotel, we were very pleased. It was the nicest of all the ones we have tried in the area over the past few years. The property is being updated but we found it to be comfortable, clean and the staff are all very friendly & helpful. We will definitely return because we are picky about clean rooms and comfortable beds.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you PatriciasA for your review! We are so glad you enjoyed everything with your stay. thank you for your kind words and we are happy to hear we provided excellent service to you and your family. We appreciate your business and we are looking forward to your next stay with us.

"Surestay is the best"

5
Kathy W, Canton, Ohio 02/08/2019

A very nice hotel under new ownership an much higher standards than the previous hotel owners. Very clean , freshly renovated rooms and friendly staff. Planning tostay here again , no complaints , great pools

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you Kathy for your great review! Thank you for your kind words and we are so glad you enjoyed everything with your stay and we are so happy you are planning on staying with us again. If there is anything you need please do not hesitate to ask the front desk. Thank you and we appreciate your business.

"A good choice!"

5
User 20/07/2019

I was impressed with the friendliness of all the staff. The rooms were clean and attractive. The grounds were well kept, especially pool area. The one issue I did have is there is no coin machine in the laundry room. If you have to do more than 2 or 3 loads you will need to go off sight to get quarters. Having read this review, you know now to bring them with you.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your review Kim! We are so glad you enjoyed your stay and everything was to your expectations. On behalf of the staff I want to apologize for the laundry room not having a coin machine we are currently working on getting one, we did just open our property and still undergoing reservations, we try to keep quarters on hand at the front desk but we are going to be getting more for our busy weekends thank you for your understanding. Looking forward to your next stay. Thank you for your business.

"We enjoyed our stay."

5
User 20/07/2019

We stayed in a 2 queen poolside room. It's a basic room, but the hotel was very pleasurable. The staff were all very pleasant. Smiles every time we seen any staff. The breakfast was good. Always nice to have breakfast included. My daughter's loved the pool area. A nice shallow waterfall pool, a hot tub and a regular pool. We did have one issue but as soon as the manager heard about it, she quickly apologized and made things right. I would definitely recommend this hotel. My family enjoyed it. Simple and comfortable. We will be back.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your awesome review Alicia. We are so glad you enjoyed your stay with us and we happy to hear about how wonderful our staff was. Thank you for your kind words and we are so glad to hear we were able to make your stay better. Thank you for staying with us and we hope to see you again soon! Thank you for your business.

"Weekend get away"

5
MJ G, Ocala, Florida 18/07/2019

We were very happy with our stay. Hotel was very clean, well maintained, great breakfast, friendly staff, and awesome pool area. The pool is heated and wonderful. We love all the plants as it has a more resort feel. We will go back.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your review MJ G we are so glad you enjoyed your stay and everything was to your expectations. Thank you for your kind words and we hope you come back to see us again soon.

"Great hotel"

5
User 18/07/2019

Room is excellent pool is big and very nice.looks and feels like a 5 star hotel for a great rate. Staff is friendly. I would recommend this hotel to anyone the grounds are well maintained you get a lot for a low rate

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your awesome review David! We are so glad you enjoyed your stay and thank you for recommending our hotel! We hope to see you again soon! Thank you for your kind words.

"It is a great hotel for the price and location"

5
User 15/07/2019

We had a very good experience here! Nit dirty or bug infested. Staff was very nice and accommodating. Only cons I have is that the towels weren't replaced by the swimming pool, you can't take breakfast back to your room for sleeping guests and there was someone who was smoking cigarettes and marijuana in a neighboring room. Overall very good would definitely return.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your 5 rating review! Thank you for your kind words, On behalf of the staff we want to apologize for the few inconveniences you experienced with your stay, I will be addressing these issues with my staff to insure this does not happen again. We are so glad you enjoyed your stay with us and we hope to see you again soon. Thank you for your business.

"Great service"

5
User 08/07/2019

Best service I have had while traving especially at the front desk. Rooms were extra clean. Nice big pool area with nice warm hot tob and headed pool. Thank you guys very much and will deff. stay again.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your great review Willie. We are so glad you enjoyed everything with your stay. We strive to give excellent customer service and we are so glad you enjoyed our pool that is one of our most valuable amenities we have. Thank you for your business and we cant wait to see you back again.

"Content"

4
Companion46269217680, Winter Haven, Florida 07/07/2019

The room wss clean - had a little musty odor, but nothing a little air freshener couldn't take care of. Breakfast was better than expected. Stay was very friendly. Love that is Centrally located to beaches. The only flaws was the internet/wi fi service was horrible, ice machine was broken and pool had some algae on walls. I would definitely stay again and hope by then these things are in better/working condition.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your review Companion. On be half of the staff we want to apologize for the wifi, we are working hard with our internet provider to get fiber installed. Due to the 4th of July holiday weekend things were busy and unfortunately the ice machines were unable to keep up with making ice and I know how frustrating that can be. We are so glad you enjoyed your stay with us and we are working hard on these issues and we hope you come back to see us and see the changes we are making.

"Overcrowded with not enough employees"

2
Melissa G, Parker, Colorado 07/07/2019

I stayed here so I could go to a wedding. I needed to leave for the event at 4:00. I tried checking in at 2:00 - no rooms available try again in 45 minutes. So I did and no rooms available try again in 45 minutes. So I did and guess what? No rooms available. It's now 3:30 and I need to shower and change so I can leave at 4:00. No other option than to skip the shower and change in the lobby bathroom. So glad I paid for a hotel room! Next morning went to get breakfast. The tiny place was over-run, hardly any food out and people going crazy like it was their last meal. I turned around and walked out. No thanks.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you Melissa for your review. On behalf of the staff we want to apologize for the inconveniences you experienced during your stay. Due to the 4th of July weekend we were busy, and our housekeeping was working hard to get all of our rooms cleaned and ready for check in. Our check in time is 3.00 but if we have the rooms available we are more then welcome to get you checked in. I am sorry to also hear you did not get a chance to get anything from our breakfast room, i know how aggravated you might have been and I hope you do give us another chance the next time you are in Clearwater.

"Great hotel for the price"

5
User 07/07/2019

We were quickly welcomed by Debbie at the front desk! She was awesome. The hotel has 2 pools & a hot tub! The stay included free breakfast. Housekeeping was very prompt with everything we needed. We would def stay here again.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your 5 rating review HR. We are so glad you enjoyed everything with your stay. We are delighted to hear you enjoyed our pool and hot tub and also are complimentary breakfast. Thank you for your kind words and we hope to see you again soon. Thank you for your business.

"Better than when it was a Hampton!!!!"

5
Dream01766221048, Parlin, New Jersey 29/06/2019

I had no idea what to expect and wow was I pleasantly surprised! The rooms were clean and freshly redone and the site was meticulously landscaped. I can't say enough about how well people are treated by the staff. Breakfast was great and the breakfast manager and her staff went out of their way to serve us. I can't wait to return!!

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your valuable feedback. We are so glad you enjoyed your stay and we exceeded your expectations. Thank you for your kind words about our staff we strive to give excellent customer service to all of our guest. Thank you for your business and we are looking forward to your next stay with us.

"Great find in Clearwater"

5
Voyage47471406595, Miami Beach, Florida 27/05/2019

Friendly, caring and efficient front desk staff. Clean rooms and quiet. Convenient location. Great pool, hot tub and water fall for the value! Nice workout room. Nice breakfast room and breakfast included. Very accommodating.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your feedback! We are so glad you enjoyed your stay. We have great accommodations and the pool is one of most valued accommodation of our hotel. Our staff strive to give excellent customer service to every guest. We will continue to give excellent service.Thank you!! and we hope to see you again soon.

"Beautiful Property:)"

5
User 25/05/2019

This hotel is absolutely gorgeous. They have wooden blinds and blackout curtains in the rooms. which I loved because I have to sleep in almost complete darkness in order to stay asleep. Beds were very comfortable and the room was spotless. The front desk staff and the housekeepers were very helpful and friendly. I'll definitely be staying here again when I go back down to Clearwater!

"Very nice."

4
User 25/05/2019

Nice property. Centrally located near shopping, dining, and for exploring area. Great pools and spa. Friendly staff. Currently undergoing renovation/transition to Best Western by new owner and can only improve with time.

"My Stay"

4
Stanley C, Humble, United States 23/05/2019

I found this property to be well maintianed, clean and well managed. The location was close to the airport, beaches and eating establishments. I would stay here again if my travels take me to this area.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your feedback! We are so glad you enjoyed your stay here at the SureStay Plus in Clearwater. We hope to see you again soon.

"Would stay here again"

5
User 19/05/2019

It's close to everything. The pool was nice, room was nice & very clean. Staff was friendly. We were here for a graduation at Tropicana field, it was about 20 minutes away & easy to get to. This hotel is close to restaurants & shopping

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay here at the SureStay Plus in Clearwater. When you come see us again you should check out Clearwater beach it is not to far from here and also has great restaurants in that area as well. Thank you for staying with us and we hope to see you again soon.

"Damian"

5
User 17/05/2019

Our home was lost due to a catastrophic fire and all was lost.after staying at other cheap motels we found this gem of a hotel price was very good,service excellent staff super friendly,updates to the rooms are very nice,staff also very understanding and accommodating. I will most definitely return under better circumstances Damian

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your feedback! On behalf of the staff here at SureStay Plus in Clearwater we would like to say thank you for staying with us and we are glad you enjoyed your stay. We strive to give excellent customer service and want you to be SURE about your stay. Thank you for staying with us and we hope you enjoy your new place :) We hope to see you again soon.

"Newly Renovated"

5
garyDallas_Tx, Dallas, Tx 14/05/2019

I had some friends in town and booked a few rooms for them. This motel was just bought by Best Western and is being completely renovated. The rooms and all of the property are very clean, neat and new. The check in and out was very easy and the employees were very friendly and helpful. I would highly recommend this motel.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you so much for the awesome review! We appreciate your feedback! And yes we did just open up March 1st! We have a excellent location close to Clearwater Beach and Clearwater Aquarium and also shopping and restaurants near by and with the amazing hot tub and pool its fun for all ages!! Thank you for staying with SureStay Plus in Clearwater and we hope to see you back soon!

"Well worth the money"

5
Ann O, Ocala, Florida 14/05/2019

Clean and Friendly, I was traveling for business and stayed two nights. The hotel was close to downtown Tampa, Clearwater Beach, and Treasure Island. We had a great time, and the hotel offers a very nice Work Out Room, Pool Area, and Breakfast.

Cynthia W, Front Office Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for the great review! We are in a great location, with being so close to all the different locations and all of the amazing beaches in the area it makes for a excellent stay! We also strive to give the best customer service to make sure you are SURE about your stay. We are so glad you enjoyed your stay and we hope to see you again soon

"Diamond in the Rough"

5
User 12/05/2019

Just when I was going to Book Doubletree room, a floating ad came across my page and I decided to click and check it out. The reviews and location were good so we booked. Everything was outstanding - spotless room, the bed was super comfy, plenty of towels. Breakfast was very good. Check in/out fast and easy. Front Desk, Cynthia was amazing. Very knowledgeable and made some good recommendations. Christopher was and helpful. Great stay....Joey & Amanda, Altamonte Springs, FL

Brian M, General Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
We appreciate your feedback!! We are so glad you enjoyed everything and thank you for the comments about our front desk staff we strive to be knowledgeable and helpful. We hope you come back soon, Thank you for staying at the SureStay Plus in Clearwater.

"Great Hotel"

5
User 04/05/2019

This is a great hotel. Best value for money we had so far. Great Pool, dry nice hot tub and a large & clean room. Very friendly staff. Only little downside: WiFi only worked well in the lobby & pool area.

Brian M, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you EdizKum for the great review and we are delighted that you had a great stay with us. We are striving to make our hotel a great place to vacation. With being near shopping, restaurants and beaches it is a great place to be. We do hope to see you again in the future and our wi-fi will be up and running strongly. Sincerely, Regina Morgan Director of Sales

"My view"

4
Rudolph V, Indian Rocks Beach, Florida 33785, United States 14/04/2019

This hotel is on the way to becoming a fine destination. Right now it's going through some growing pains. The staff went out of their way to prove they are serious about improving. I would not hesitate to stay there in the future

Brian M, Guest Relations Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you so much Rudolph for an awesome review. We are trying to get everything done so that the guest can enjoy their vacations or events here. We are happy that our staff was great and helpful for our guest. We do hope to see you again in the future.

"Great value!"

5
14Ed14, Virginia Beach, Virginia 13/04/2019

Stayed here one night with 2 small children. The room and lobby area were very clean. The pool is a nice feature though we didn't use it. What we enjoyed most was a very friendly staff and a clean room. Would definitely stay here again. Location is very good for easy access to main roads. You're 20 minutes into Tampa or to Clearwater beach area with minimal hassle. Lots of standard shopping nearby for food or items.

Brian M, Guest Relations Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Hi 14Ed14! thank you for the great review! it is great to hear that we succeed in making your stay happy. We are working hard on making everyone have the best vacation or business. The staff is happy that they were able to fulfill your needs. We do hope to see you again in the future and if you ever need anything please do not hesitate to contact us anytime. Sincerely, Regina Morgan Director of Sales

"Stay"

5
Casey C, Hazlehurst, United States 12/04/2019

We really enjoyed our stay! The breakfast was great! The room was clean! The pool area was awesome! The staff was helpful and nice! We will defiantly stay here again! Great location, very safe and well kept!

Brian M, Guest Relations Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you so much Casey for the awesome review! not only are we proud of the work we are doing here but it is showing with the great reviews we are receiving. The area is so great just minutes to the beach. We do hope to see you again in the future and if you need anything please do not hesitate to contact us. Sincerely, Regina Morgan Director of Sales

"Quality for price"

4
User 09/04/2019

Overall this hotel is really good for the price. Rooms are newly renovated. Pool area is nice. Staff was helpful. Breakfast was good. Pool area could use more tables and chairs and the bathrooms are a little small.

Brian M, Guest Relations Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you so much for the great review and we are so happy that you enjoyed the pool and the staff was great. We are working on getting more pool furniture for our guest soon. With summer coming and the beautiful waterfall we know everyone will love to be out there. We do hope to see you again in the future and if you need anything please do not hesitate to contact us anytime. Sincerely, Regina Morgan Director of Sales

"Excellent value in Clearwater"

5
Passport17458545743, Muskegon, Michigan 02/04/2019

I recently (the last week of March 2019) stayed for a week at the Sure Stay Plus Hotel in Clearwater. I can honestly tell you that this place might be Clearwater's best kept secret! Fabulous, attentive staff; clean, comfortable rooms; delicious breakfast. Add to that their beautiful pool area, and I can absolutely recommend this hotel to anyone looking for a great place to stay!

Brian M, General Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Hello, I am extremely happy you enjoyed your stay with us. So happy my staff went out there way to make your stay memorable. Glad you enjoyed the pool and we love our waterfall. I will share your comments with my staff and hope to see you on your next visit to Clearwater.

"Dirty pool and hot tub."

3
User 01/04/2019

The pool and hot tub are not well kept and one morning I walked through the pool and hot tub area to get breakfast and it was a disgusting mess from the guests who had partied the night before. Empty beer cans, bottles laying on the ground and all over the tables as well as ashtrays and trash from whatever they were eating. This never happened when it was a Hampton Inn. The gentleman was out there after pool hours getting everything cleaned up.

Brian M, General Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
We are very sorry you had a bad experience at our hotel. We try to make sure every guest has a memorable stay at our hotel and I will discuss your comments with my maintenance staff to make this doesn't happen again. Please give us a chance in the future to make sure we give you the WOW effect we pride ourselves on giving each and every guest.

"Price was right over spring break"

3
jonrD9035KU, Calgary, Canada 28/03/2019

Hotel just re-opened. Seems like it was rushed. Didn't know internet wasn't working until we checked in. A bit noisy due to old door seals. No early check in available. Breakfast was good and room was standard but clean despite some recent painting mishaps. Got our business because it was cheaper during that time period

"Recently changed hands"

3
BonitaRG, Bonita Springs, Florida 28/03/2019

Used to be a Hampton Inn. Room was ok, cable/internet wasn't working yet. Still some construction items in parking lot. Looks kind of abandoned, but it's not. Great breakfast place Lenny's you can walk.

Brian M, General Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
We are sorry you had a bad experience at our hotel and we corrected the internet issues. The construction equipment you saw next door was not part of our hotel and clearing the lot to build a hotel. We just opened the Sure Stay on March 1st and only 60 rooms are open as we are remodeling the other 118 rooms. Give us another chance on a future stay so can make sure we give you the WOW experience.

"Not recommend"

1
Ann G, Sagamore Beach, Massachusetts 28/03/2019

Door lock would not work, internet not working, lighting in room so dim had a hard time reading, fell like a cave, water stopped flowing during a shower, breakfast items ordinary. NO adjustment is rate for inconveniences

Brian M, General Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for recent review and we apologize for your bad experience with your room. Lock issue has been corrected and the internet tech is here working to improve the internet issues. I wasn't aware of issues you encountered during your stay and please give me a call 727-315-4343. Brian M

"1 Night stay"

3
Renser76, Calgary, Canada 27/03/2019

Front desk person advised hotel had only opened 20 days previous so internet wasn't quite working in all areas (internet did not work in our room). Not all rooms are renovated yet so only partially opened. Room we had was good. Smelled of new paint, had new carpet etc. Bed was comfortable. Road noise is a bit of an issue as I don't think door seals have been replaced yet. Pool area looked really nice. Lots of choices for the free breakfast. Overall clean basic property, good value compared to others in the area.

Brian M, General Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your response and we have a tech here working on the internet issues you encountered. Brian M

"Amazing Family Trip!"

5
LiLCountryMama, Winter Haven, Florida 21/03/2019

We stayed the night for a short beach weekend with our children. The room was beautiful, the pool (although cold) was enjoyable for them and the spa/waterfall was wonderful! Housekeeping did a wonderful job and breakfast was on point. My kids enjoyed everything they put out. Only 15 minutes from the beach too! We will come back!

Regina M, Manager at SureStay Plus Hotel by Best Western Clearwater Central, responded to this review
Thank you for your great review and we are glad you had a wonderful stay with us.

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