Best Western Snowcap Lodge,  Cle Elum

4.0/5  - based on 315 guest reviews.
809 W Davis Street, 98922-1086, Cle Elum, United States - See map
+1 509 674 0200 +1 509 674 2222



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Indoor pool
    Indoor pool
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 315 traveler reviews
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Outdoor enthusiasts here for Snoqualmie Pass can enjoy a comfortable and affordable stay at our Cle Elum hotel. Whether you are here for recreation at Lake Easton or to visit Ellensburg 15 miles away, the hospitality of our Cle Elum hotel is unprecedented. Additionally, there's an indoor pool and hot tub, perfect for relaxing after a day of hiking, skiing or snow shoeing. With a great location to the pass, we regularly welcome athletes and recreation lovers here to discover all the Great Northwest has to offer. Hiking, skiing, golf and snowmobiling are a way of life in this region. When the pass is closed, we're one of the only hotels close to Suncadia. We know that what you want after a long day of adventure is luxurious bedding, a comfortable room and some peace and quiet. Our Cle Elum hotel delivers it all, complete with a warm welcome and staff members who truly care about guests. A number of business travelers also choose to stay at our Cle Elum hotel. We welcome employees here for work with the Department of Transportation (DOT) and other government agency workers. Whether you're here for work or pleasure, we understand that location and quality amenities really matter. We're committed to providing you with the best in service at an affordable rate. If you need recommendations on the best spots, let our friendly staff help out. At our Cle Elum hotel, the staff is local and knows all the best places for dining, picking up essentials and of course recreation. From snowboarding to extreme winter hikes, guests at our hotel can easily enjoy it all, including a full, hot complimentary breakfast with all your favorites. When planning your next big trip, know that our Cle Elum hotel is always open and welcomes you. From the moment you arrive until your quick, easy check-out, we put the comfort of guests first. Book your next stay at Best Western Snowcap Lodge and really get away from it all! Enjoy your stay.

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Room 1

Guest reviews

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based on 315 guest reviews
Certificate of Excellence
Business Business 46
Couples Couples 107
Family Family 107
Friends getaway Friends getaway 25
Solo travel Solo travel 18
Sleep Quality
Best Western Snowcap Lodge,Cle Elum
  • 1
    « One of my worst experience with best western. »

    One of my worst experiences with best western Check was terrible, would not honor my previous discuss discount. Rooms smells bad. Pool was toxic. Sink drain was broken and FULL of hair. Water pressure was inconsistent. Sheriff was presented and walking bthe grounds all evening. Didn't feel my children were safe. Staff was greasy and standoffish. Beds were extremely uncomfortable. And room temperature wouldn't stay consistent.

    « Great Hotel BAD Waffles »

    Love staying at BW all over the western US. You can depend on quality service and clean comfortable rooms with nice contintntal breakfasts. The Snowcap in Cle Elum, WA, whee I have stayed 5 or so times,has been good except this stay they had gross tasting waffles. I love my waffles.

    « Nice Hotel, Nice Amenities »

    Unexpected amenities like locally roasted coffee and double shower heads. Rooms very clean and comfortable. Pretty good location next to Safeway, just about a mile from downtown restaurants, easy drives to other interesting towns in area. I hope to return to Cle Elum to further explore, would certainly consider staying at this hotel again.

    « Cle Elum Best Western »

    Good hotel, off the freeway and relatively quiet. Good Mexican restaurant within two blocks as well as several fast food places and a Safeway store. Didn't eat the complimentary breakfast but it looked pretty good with egg patties, sausage, etc.

    « Huge room and very comfy »

    Nice hotel and our room was huge room 225. Comfortable and very clean and quiet. Easy to find, friendly front desk people, very friendly cleaning staff. Couple places to eat within walking distance. Highly recommend this hotel.

    « Pleasantly Suprised »

    Service at front desk was good and expedient. The Hotel was clean and the room was spacious and attractive. Pillows on bed were uncomfortable ( I usually bring my own because I'm picky) the bed was very comfortable. The early morning traffic noise was a bit much so I would recommend getting a room opposite of the freeway if you want to sleep in. This will be my go to Hotel when staying in Cle-Elum in the future.

    « Great place! »

    This is the Only place we will stay in Cle Elum...Clean ,friendly with fresh baked cookies !The morning breakfast is warm and fresh hot food...Making a hot crisp waffle fresh is my favorite !!! Easy on and off access to I 90

    « Very Pleased »

    Rooms were upgraded nicely and the breakfast was really good and relaxing. I'd recommend staying here if you enjoy a nice quiet setting. Also, it's nice that they've got varying food places right around the hotel and a Safeway.

    « Great Stay »

    Nice, clean hotel with all the amenities - only thing that didn't work was the drain plug in my bathroom. I couldn't take a bath. I also found the remote control for the TV a bit complicated. It might be helpful for the hotel to include instructions.

    « Excellent accomodations »

    We always enjoy our stay in the Sno Cap Lodge. It is our motel of choice while in Cle Ellum. The rooms are spacious, the rain showers are very refreshing. Breakfast, is better than most motels. Always fresh cookies in the evening. A short walk to restaurants, a major store & gas station.

  • 1
    « Worst Great Western »

    This was a pit stop for us on a long drive - what we really wanted was a good night's sleep. So we were very tolerant throughout a lengthy and never resolved problem with wifi. At midnight when I trod on a sharp stone, I was too tired to get dressed and take it to reception (as the duty manager - David Palma - later told me I should have done) The next morning housekeeping tried to get in at 7.28am. They attempted again at 7.53am and finally at 8.50am. At this point we spoke to Lynn from housekeeping who showed us that the front desk had us checked out. We went to the front desk: no, said Mr Palma, Lynn was wrong. Of course, it's precisely when things go wrong that a company has the opportunity to demonstrate good customer service. We did not get that: we got passive-aggression, constant talking over us and even laughing at us. This enflamed an already irritating situation, exacerbated of course by lack of sleep. The room (sharp stone aside) was good: clean and spacious. But the spectacular lack of customer service, coupled with the attempts to get into our room way before check out time, all exacerbated by a lack of accountability, means I'll steer well clear of "Best" Westerns in future. This was the only single episode of bad service in 3 weeks in Canada and the US however, so I'm sure it's an anomaly and we'll be more careful where we stay in future.

    « Simply Perfect »

    This hotel was the best hotel we stayed at on our recent trip to Washington. The staff was friendly, the hotel was spotless, and the beds were incredibly comfortable despite being hotel beds. This hotel is close to amenities (gas stations and fast food restaurants) as well as close to town. The hot tub/pool area was perfect and the continental breakfast was the best that we'd had thus far on this particular trip. All the rooms have been upgraded with top of the line features (stainless steel mini fridges and microwaves, ipod stereos, recessed lighting and beautiful updated bathrooms). This hotel was quiet and comfortable. My husband and I will only stay here when we return to visit some friends.

    « Comfortable room but freezing pool! »

    We stopped in at the hotel because our previous stay at a Best Western had been good. We needed a pool for our children who had been sitting in a car for too long that day. Problem was that the main pool was very cold. Even our 4 year old could not be in it for more than a minute. A week later and he still talks about the hotel with the cold pool! We were happy with the room but very disappointed that the pool was too cold and we could not enjoy it since this was the reason for choosing this hotel.

    « Best Mountain Lodging »

    Crossing Snoqualmie Pass, this is the most comfortable hotel between Ellensburg and Issaquah along I 90. Rooms are spacious, thoughtfully appointed, and fit with high quality linens and towels. On the out-skirts of Cle Elum, near the Safeway grocery store and several restaurants, the Snowcap Lodge. Even in snowy, cold mountain weather, the indoor pool is warm and inviting. This hotel is super!

    « Yuck »

    Nothing worse then paying for the "upgrade" to the soaking tub room and finding pubic hairs all over it and have it greasy and oily. Yuck. Seriously...yuck. Mattress was old, no support. Carpet stained. Room was small. Upgraded to try and relax alittle but....yuck.

    « Disappointed »

    Just needed a place to sleep and then get back on the road, Made a bad choice. Break fast was not ready when it was supposed to be, The young man that was on the night shift didn't really care that we were there or not. I have stayed at a lot of Best Westerns very happy with most but service here was not good.

    « Quick trip to see the grand kids »

    The layout of the room was really good Lots of counter space, and the lighting was good. Many hotel rooms are so dark and under lighted. Also, the bathroom was well ventilated and properly lighted with a good shower. I do not like the scented shower jells they supply at most if not all Best Western hotels. A good bar of soap with out a lot of perfume would be better and a little bottle of shampoo. I was impressed with the size and quality of the TV. We normally only watch the news, but it is a step up from other hotels we have stayed at. As for the breakfast, it was a lot better than most places we have stayed at considering that you don't have a full kitchen. Also, very good coffee and that is important to the average traveler. Over all, it was a good stay. the only problem was no elevator to the second floor which is a big problem for older people. it's a tough climb with luggage. Oh yes, adequate parking but no enough lighting outside and in the back.

    « Great room, poor service, good hot breakfast »

    The room was really nice, the staff that cleans the rooms were nice but the receptionists were not friendly. Also one was smoking right by the front doors and even tried to hide his cigarette when we passed. Good spread of hot and cold breakfast. Very good waffles. Shower/tub combo in the King bed room had a shower head from the sealing and a regular one from the wall. Other than the grumpy receptionists our stay was good.

    « Shower anyone »

    I travel for a living and try and stay at BW when I can. I really enjoyed this location. Comfortable bed great pillows. And I loved the shower, had two shower heads one straight down and the other off the wall like all others. Nice deep tub and very clean. I'm going to give this hotel a very high mark because it is lower than average prices and all the above. Great location as well. Ellensburg is always booked, stay here it's a better hotel any ways.

    « Great Staff! »

    I arrived very early in the day (hours prior to check-in), and was completely exhausted. I was greeted by one of the staff at check-in who was very friendly and strived to accommodate my request for an early check-in. Although the hotel was at maximum capacity, she was able to accommodate us with an early check-in, which was really a life saver. The room was very clean, and the beds were extremely comfortable. I did struggle having a good Wi-Fi connection-- seemed to keep dropping, and the room was not well set-up with lighting at a vanity. Would definitely recommend to others traveling in the area.

  • 5
    « Surprised at quality »

    After some reviews I read I expected to be a bit let down--but the room was very spacious (a suite), and everything was clean and up-to-date. The bed was really comfy, and although the property is close to the Interstate it was quiet. Excellent room.

    « Good quality accommodations at a fair price »

    The Good: The Best Western Brand has upped their game in recent years and this location is a good example of it. Very spacious rooms, clean, and well maintained facility. The pool and hot tub, although small, was a nice touch and welcome relief after 4 days out on the trails in the area. The breakfast is the standard "free breakfast" meal that many hotels in this class of service offer these days. Nothing spectacular, but the juice and coffee are fine. I never understand why these establishments cannot find a good egg product to offer that at least pretends to be real. The Bad: The biggest disappointment was the staff. We discovered our TV was not operating and upon contacting the front desk we were met with with a very unsympathetic "Sorry about that." Wow, that's the best you can say? No maintenance staff on site to help with the issue. When I asked how they were going to compensate me for not having a pretty important component of a room operational the desk person offered the "Manager's Special" price, which was a whopping 10% discount. So, I guess if you want to pay the "Manager's Special" price don't expect your TV to work. If I wanted something better (which I did) I had to speak to the manager in the morning. Well, the manager wasn't around in the morning so that didn't work. In the end we did get another 10% taken off but it was like pulling teeth to get it and the "manager" was unapologetic. It's not the amount of the discount as much as the way it was handled that was disappointing. A good stay tainted by bad customer service.

    « Not Happy »

    We are seniors and we are up early and on the road early. We also like to stop early. As a result of this, when I book a Hotel/Motel, I always request an early check-in. I do realize this does not guarantee you an early room, but generally, they try to accommodate. We stay at B/W almost exclusively when travel in Can. or USA. We arrived at Che Elum around 1:00 p.m. When I went to check-in at the front desk I was told check-in was 4:00 p.m. I said you don't have nothing? She replied No! She than said come back at 3:00 maybe then. I the mentioned I had early check-in request, and she said, come back at 3, and it;s first come first served. We are travelling that way more often and thought this was a great time fo day to stop. WE won't be stopping there anymore. Shows the importance of first impressions. Other than that the hotel was great. The rooms were nice, and they were clean. No problem with anything else. But that was enough for us? Most B/W try hard to accommodate our early arrival, and by early, I mean after 12 noon.

    « Disappointing stay »

    The room was extraordinary but I have mobility problems, and they did not honor my request on the website for a first floor room. Instead I was put up on the second floor, and had to navigate stairs with a new knee while trying to pack my luggage laptop, etc. up the stairs. Thanks to Christ who was extraordinarily helpful and made sure I did not carry my luggage back down to car. Hotel has no elevator and bottom floor was packed with people working on the Snoqualmie Pass. If you havemobility problems. make sure they honor your first floor reservation on the web site and at the Cle Elum Hotel

    « Great stay »

    We stayed at the BW Snowcap Lodge the night before a backpacking trip and we very pleased. The hotel does not have an elevator, and we had our big packs, so it was nice that the front desk asked us if we would like a room on the first floor. We had a king room with a separate sitting area. Everything was in good condition and well maintained. No complaints at all! There are a few things that we especially appreciated. In the sitting area was a mini fridge and microwave. There is a Safeway next door, so we got a few last minute food items and were able to store them properly. Also, there is a dark towel as well as an individual makeup remover wipe provided. I usually bring my own so I don't mess up hotels white towels, so this was nice that they had thought of that. They also provide a ziplock bag of older towels that are for your use to clean up gear etc. In an area full of outdoor adventure, this was an especially nice touch! As for the basics, the bed was very comfortable, plenty of outlets and lighting, huge vanity area separate from the bathroom, comfortable couch, ac worked well, and carpet etc were clean.

    « Overall very average »

    The hotel itself was very average. Nothing extra special. The customer service upon check in was pretty much none existent. She basically kept her head down and checked us in quietly with no engagement of conversation. Seemed she was not happy to be at work that day. The room itself was comfortable and quiet.

    « Short stay in a quality hotel »

    We were there for only one night and arrived late at that, so we didn't spend a lot of time in the hotel, but we were impressed. The rooms are huge and very comfortable. The breakfast was good with the usual scrambled eggs, sausage, etc. and it tasted pretty fresh. Everyone seems to mention the Safeway. We did need a couple of things and its a short walk across the parking lot which is convenient. We would stay here again.

    « Clean, comfortable room for the night »

    Room was on the 2nd floor, easy access to the parking lot, room was at the end of the hallway, very quiet, nice-sized tub/shower. Conveniently located right next to a grocery store, with gas stations and coffee shops, a mile or two down the road. Staff was nice. Biggest complaint was that someone seemed to be smoking in the room downstairs from us late at night, and the smell started to come into our bathroom. Closed the bathroom door overnight, which helped and then aired out the room in the morning. Told the staff in the morning, who had apparently heard more than 1 complaint about that person smoking inside their room/smell of smoke, so they were very apologetic but not a lot they could do. Despite this inconvenience (second hand smoke triggers my asthma), if I need to stay in the area again, I would feel comfortable staying here.

    « nice staff, uninteresting building »

    room was on the first floor, easy access, problem with sink, staff was responsive but could not fix it, building appeared to be in good repair but was nothing special,location was good but this is a small town with not a lot of distance to cover.

    « Long »

    This was a very nice hotel at a convenient location. Nice rooms. I will plan to stop there again on trips East now that I know how to find it (everybody around there describes it as "next to Safeway". The process of completing this review, however seems to go on too long.

  • 5
    « Beyond Expectation »

    I can't rave enough about this hotel. I didn't want to leave!!! It's comfortable and so clean. I just wanted to hang out in the hotel room and enjoy the quiet instead of continuing on my trip. Also, it's locatetion near restaurants and a grocery store was an additional plus.

    « Ritz Carlton of Cle Elum »

    Not really the Ritz, but compared to every other hotel in this town, it's very nice. I've stayed in just about every hotel in Cle Elum and finally had the opportunity to stay at this property. It books early and can be difficult to find a room and now I understand why. It's modern (rare for Cle Elum), new(er), has a beautiful indoor pool, cardio workout room, and gigantic guest rooms. Complimentary wifi, chilled bottled water and fresh baked cookies for all guests. My king room with a suite/sitting area had a sink/wet bar, mini fridge and microwave. The bathroom floor and tub/shower were marble. The sofa was leather. It was quiet, clean, beyond comfortable and not that much more money than other hotels in the area. Breakfast was a little better than the standard carb fest that most hotels offer. Pre-made omelettes and sausage were part of the small buffet. The only thing to note for travelers who may need an elevator is they do not have one. Stairs only, so request a first floor room if that's an issue.

    « Great place to stay »

    Lodge well maintained inside and out - many extras such as large shower, dispensable shampoo, conditioner, shower gel, stainless steel coffee pot, microwave with glass top, nice living area, comfortable bed - room was quiet as well. Staff was courteous and helpful and breakfast was great.

    « Always enjoy our stay here »

    We always stay here on our way from Spokane back to the Puget Sound. The next morning we go to Owens Meat Market just down the road on the main street. Their sausage and jerky is the best. The BW is in a nice setting, quiet and staff very friendly. Highly recommend it.

    « Unfriendly front desk »

    Our group had booked 6 different rooms back in January for a wedding in the area. We all arrived at different times and days. We all arrived earlier than check-in time stated to be 4PM. That is an hour later than hotels I have visited. We found the front desk team quite rigid and not very friendly or compassionate only repeating hotel policy. Rooms come available as they are cleaned, not all at 4PM. All of our group independently said they had a similar front desk experience. One sat in the lobby after this experience and saw another customer arrive and were issued a room. When the front desk was confronted about this they were told they had priority because of a wedding. Well we were part of another wedding but got no such priority. Based on this experience I will use a different hotel when staying in Cle Elum, WA. This was nothing like other Best Western stays in other locations which had always been favorable. That was the reason why we picked this hotel in Cle Elum, WA.

    « Don't Plan on Breakfast if you Work in the AM »

    The gentlemen at the front desk gave us an incredibly hard time when we when to get food to go prior to the 6:30 AM breakfast start. A majority of business folks are up and on the road prior to 6:30 AM and having no breakfast after spending over $100 per night in unacceptable. I hope the owner gets this fixed - we'll see.

    « overnight stay »

    Very nice hotel, with large rooms. Very clean. No elevator, no view. Comfortable, and a fairly new hotel. Wifi was pretty good and parking was good with no charge. Plenty of places to eat close by, with a Safeway across the parking lot.

    « Comfortable »

    Good clean place to stay. Quiet and the hot breakfast nice. Would recommend staying at this hotel. The tv was strange, the speakers were in the back of the screen and the volume had to be adjusted fairly high to here the program.

    « Good Facility But .... »

    This is a nice motel, but there have been some changes in staff and the overall service and pleasantness of the stay has declined. Finding HAIR in by breakfast was also not a good way to start the day. I think that is due to the fact the young man at the desk has to also do kitchen duty and was wearing some strange leather looking cap. Nice guy but multitasking at that time of the morning is probably a poor management decision. I like the pool, Hot Tub, the Breakfast is standard, room rates I thought were a bit high for this property.

    « A cut above the average Best Western, and VERY convenient to the horse park, but don't plan to breakfast here »

    The only way this hotel could be more convenient to the Washington State Horse Park is if the hotel were IN the park! Literally located across the street, it's almost as convenient as staying on the grounds, and far more comfortable. This was my second stay. As it was Memorial Day weekend, the suite I had last year was unavailable, so I booked a regular room. My room was still quite spacious, and well-appointed. The bed was comfortable and linens were fresh. Towels were fluffy and amply provided. I did, however, miss the robe provided with the suite I had last year! Like many mid-range hotels, this property has gone from providing individual toiletries to a wall dispenser in the shower. I think it's tacky, and it's a pet peeve of mine, as there's no way of knowing what is actually in the dispenser - the buttons are simply labeled "shampoo," "body wash," etc. I can't recall if I had breakfast at this property on my last stay, but I did this time. I wish I hadn't. Not only was the selection a notch or two below the average offering at this price point, the "omelet" I selected had a 2.5" long black hair resting on it. I didn't notice until I had already taken a bite - ugh! And I say "omelet," because I wonder whether any eggs were harmed in the making of it - it had a rather unnatural texture and the filling was unidentifiable. Probably, it was a frozen product that had been defrosted and put in the warmer. The sweet rolls offerings featured scones that looked as though they'd make better doorstops than edibles. There was no attendant on duty during the 15 minutes or so I was there, and ALL of the tables were loaded with crumbs, despite there was only one other couple in the room. I had to wipe down a table before sitting down.

  • 4
    « Clean, spacious and comfortable »

    Very spacious king room with small sitting area, fridge and microwave. Clean and comfortable. Double shower heads in our room...normal place and one on the ceiling. Indoor pool and jacuzzi spa, although spa jets were not working. Friendly staff.

    « Very nice »

    Enjoyed our single night here. Hotel was very clean and updated. So quiet, I wondered if we were the only people there. Breakfast was typical fake egg omelette and make your own waffles. Sausages were really good for what ever reason. Swimming pool was clean and the kids we saw playing in there were sure enjoying themselves.

    « Nice, clean hotel »

    We needed a hotel for a 1-night stay in Cle Elum. We were attending a wedding and didn't want to spend $800 staying at the Suncadia Resort with a 2-night minimum stay. The Best Western was very nice for the money. The room was clean and spacious and they have a complimentary breakfast as well. Only complaint was the TV is located at the end of the bed so you can't see if from the sitting area and it's sits so low that you can't actually see it while you're laying in bed. Otherwise it's a good value.

    « Everything great except the bed »

    We reserved our room and then had a change of plans, but since we missed the deadline by 2 hours, were told that we couldn't cancel. So while that was irritating, we figured if they were going to charge us, we might as well stay. Check in went easily, guy at the front desk was very nice, though his hair was greasy. The room was nice and while the bed seemed very cushy and comfy it was high and hard for a short person to get on. It was too soft and pillowy and if I got on it, it wanted to roll me back off. My husband and I had a terrible sleep and couldn't wait to get out of there. The breakfast was free and fine, the hot tub felt good but the bed made the visit a negative.

    « great place to stay »

    Stopped here for overnight on the way to Glacier National Park. Hotel is beautiful, easy to find and the staff friendly and helpful. Room was very clean, large and upscale ammenities. Bed and pillows very good. Quiet night followed by a very nice breakfast--good selection of hot and cold items with large breakfast room.

    « A nice, clean, friendly, quiet place to stay. We will be sure to stay here again if needed and mention it to »

    Great place to stay, clean and friendly. Was very late,we were tired and did not want to drive anymore. We were driving west and the two previous towns were all booked, no vacancy. This hotel made us happy.

    « Oasis in the mountians »

    Lot of miles traveled for work very tired, saw sign for BW, pulled in they had a room treated me great, room was lovely, place was lovely service was lovely. what more can you say, I would go there again. If your smart you too will stay here.

    « Exceeded my expectations »

    Room was very very clean and spacious. King bed was very comfortable. Staff was pleasant and helpful. Shower was great. Breakfast was decent and included waffles, sausage, biscuits & gravy, eggs, cereal, yogurt, oatmeal (instant), breads, juices, coffee. Staff went through several times while we were eating to make sure things stayed stocked. We had a room with the large tub for two - and yes - it was truly a large and comfortable soaking tub. If you plan to use that, bring your own bath salts. Even though it was not far from the freeway, we could not hear freeway sounds. Room had an iHome player to attach an iPod to (if you like your own music) - TV had no ability to play DVR. Things to be aware of: It is a two story hotel, but no elevator. If you have mobility issues, make sure that is known when you book so you can get a ground floor. There are no dresser drawers (though we don't usually use them) Room walls are not sound-proof. You can easily hear muffled conversations or walking upstairs.

    « No working people wanted »

    Breakfast doesn't start till 6:30 or a little after. Most hotels start their breakfast at 6 a.m. Monday through Friday. This hotel does not want they working people to stay at the hotel. They know that the working people leave for work early so they serve their breakfast late. Furniture beds carpeting only deserve 3 stars.

    « Good Hotel »

    Very clean. Rooms are very nice and clean, quiet. Bathrooms are nice, loved the shower. Only thing I don't like is that the sink is separate from the shower. Requested a corner room but did not get it and I don't think my request was given any thought. Hotel was not packed so I would have like my request fulfilled.

  • 4
    « Good but not in all ways »

    Clean rooms, friendly people, but they ran out of bacon, biscuits, and orange juice 45 minutes before the end of breakfast and wouldn't provide more. Having a hearty breakfast was one reason we decided to stay there.

    « Would recommend to anyone! »

    We stayed here on March 26,2016. We were impressed with the cleanliness of bathrooms, rooms, the whole hotel. The evening free snacks, the deep tub in our room, comfortable beds, the awesome verity of breakfast, the clean TV remote! Clear good TV. The location because it is not to far from freeway. Across the street was a gas station and Safe way store. It was just far enough away from regular busy traffic so it was kind of secluded. The front desk employee was very polite and quick to get us set up for our room. We would definitely recommend this hotel to anyone! The price was responsible. Close to 127.00 a night.


    We made a reservation at the Best Western Snowcap Lodge during our spring break trip to Washington State. We were not disappointed by our stay. The staff was very nice during check and our entire family enjoyed our room. We will stay here again and would recommend it to those seeking a quiet night in a clean and comfortable room.

    « Nearly perfect stay »

    This was my second time staying here. Rooms are clean and comfy as are the beds. Staff is friendly and nice. Breakfast is good and you get a real breakfast not just muffins and pastries. The pool was a lot of fun as well. The only problem was the hot tub. It smelled too strong from chlorine and it was dirty looking. The grout and tub was in serious need of some elbow grease. Hopefully that will be cleaned up next time we stay. I would definitely recommend this place though and will stay again.

    « Consistently a pleasure »

    This is our second time staying at the Snowcap Lodge. Once again our expectations were met. The front desk staff were friendly, informative, and accommodating just like our first stay here. We inquired about a good place to eat and the gentleman recommended the Cottage Cafe (the meatloaf was delicious). The breakfast was well stocked, and the gentleman staffing it was very friendly as well. Our room with one King bed was very clean (A HUGE PLUS), and very comfortable. We will continue staying at Best Western Snowcap Lodge whenever we travel to Cle Elum.

    « Great deal! »

    This hotel is a lovely find. I loved the TWO shower heads in the shower, the spacious rooms and the amazing package they have that includes two lift tickets to Snoqualmie! We will definitely stay there again! The staff is helpful and very accommodating and Cle Elum is a cute little town.

    « beds to die for »

    I spend every visit to Cle Elum at the best western because the beds and pillows are to die for. I would love to buy the pillows for my home. My sister come to visit our Mom and share a room about 6 times a year. I sleep better at this facility than I do at home.

    « Snowy Day »

    We booked for 2 tonights at BW Snowcap Lodge. The Room are Spacious and Clean. As my Opinion Room Service taking their pride to do their work. Small amenity like fridge/microwave/coffee maker/tea/breakfast included are added to the stay. Staff of Room Service are Friendly and So does Receptionist from the front. Hopefully when we come back to Cle Elum BW Snowcap will be more Service Competitive like other hotel we stayed. Traveling around the world make you wonder why other hotels is busy and clientele keep coming back.

    « Better than I expected »

    I have stayed at some best westerns that are not too great but this one was fantastic! The breakfast is so HUGE! I could have just had this all day and would have been just fine for the rest of the day. The rooms were very clean and comfortable. I will bring my own pillow next time I come here because I am rather particular and these were standard hotel pillows (feather pillows and LOTS of them). We had satellite TV, a microwave, mini fridge and deep tub to soak in after a long day of snowmobiling in Ronald/Roslyn. The location couldn't have been better and staff were very friendly. I would definitely stay again and likely will again next snowmobiling trip.

    « Well looked after at the Snowcap lodge... »

    Two couples traveling. We had a very nice stay at the hotel. Rooms were large, clean, modern. One couple needed a handicap accessible room. When we each booked separately, I asked if we could be near the other couple and on the first floor. They said they would note it but couldn't promise. We were right across the hall. We got the sense that the staff would go the extra step for you. A couple of down side comments, 1) the hot tub is out of commission, check if it's fixed if that's why you are going, 2) no elevator, we were on the first floor so it didn't matter, but know that, if carrying your gear up a flight of stairs is a big deal, 3) breakfast room a bit small, or maybe the tables too large...just a limited number of seats if it's busy. But all of these are not a big deal and to us, the service and nice room (and the evening fresh cookies) certainly made this a good choice.

  • 4
    « A Surprising Gem of a Place to Stay! »

    Bottom Line Up Front - a superb establishment that I highly recommend and would definitely stay at again. I am normally a Hilton chain stayer as I travel a lot for work and value the consistency - particularly when going to a new place - I know what I am going to get for the price I am paying. We needed at least 2 rooms near Roslyn, WA as we were going snowmobiling with our daughter and grand-kids. My wife picked out the Snowcap Lodge and I tell you what, this is a superb establishment. Staff - Very friendly and very responsive to client needs. Every staff member I met or even passed by greeted me and were very helpful, from getting more food at the breakfast when they ran low, needed more towels, or directions. Rooms - Rooms were larger than anticipated. They were fully equipped - refrigerator, microwave, coffee pot, hairdryer, satellite flat screen (note, the hairdryer in room 214 was broken). They pretty much thought of everything. There were special towels they called "Rag Bag" that you can use to wipe down your boots or messes without messing up the nice ones. The beds were comfy but the pillows were not so hot, there wasn't much of a choice and were hard. Food - Breakfast - the breakfast was pretty much standard hotel breakfast bar food - waffles, omelettes, sausage, biscuits, gravy, cereal, bagels, etc. Nothing super great but better than most. They put out fresh cookies, hot chocolate and cider in the evenings from 6-9pm. There were usually at least 4 types of cookies and they were all good. A nice touch - take the kids to the pool and the old folks eat cookies and drink coco while we watch.... Facilities - heated indoor swimming pool was a little cool for adults but the grand kids didn't seem to mind. The fitness room was well equipped and ready for use. The hot tub was out of commission and would have been a welcome addition. They had pool towels so you did 't have to use your room towels. Nearby/with-in easy walking distance - Safeway is across the street, maybe one minute walk, door to door. Dining super close - McDonalds, Taco Bell, Burger King, Thai, Mexican. I would highly recommend staying here and will definitely stay here again if I am in the area!!!

    « Best customer service- very nice rooms! »

    If you stay in Cle Elum, stay here! Even if you are in Ellensburg, it's worth the 20 min drive! Recently remodeled and excellent customer service. The rooms are gorgeous and the breakfast is good. Just across from Safeway, good Mexican place next door.

    « Awesome Place! »

    Very friendly staff! Excellent room! Beautiful and romantic! We booked this hotel for a weekend trip to Leavenworth WA. We are extremely pleased with our beautiful room! It was very private and comfortable. Absolutely huge with a comfortable seating area. We had the king room with tub for two. The tub was in the living room, but on the other side of the room from the bed so that it wasn't uncomfortable. The TV is in between the living room area and the tub so we could watch TV from the tub or the couch. The bed was comfortable with soft and fresh bed sheets and pillows. We very much enjoyed our stay and look forward to staying at a Best Western soon in the future.


    professional staff excellent, despite being short handed by 4 employees, the night auditor moved through all the reservations with rooms available very smoothly, politely and apologetically, judging from my view at the pool, the body language of the guest in the lobby was less than polite and most likely aggravated at best , however the young lady at the desk just kept her smile going on and at last got everyone to their room.

    « Basic, Clean... »

    Stayed a night so that we could enjoy the snow activities in Suncadia with a budget. It was a good choice, just about 10 minutes from the resort. My teenage kids enjoyed the pool and hot tub after playing in the snow all day. We should have payed better attention upon checking in when they asked if we preferred a top floor or bottom floor stay... next time, choose top floor if you don't have young kids. If you do have young kids, please choose bottom floor. We had a child above us jumping, running, who-knows-what, then crying before bed up until about 11pm. Then at 6:30/7am, right back at it. The hotel was full of kids, and quite booked so we didn't complain knowing that it's expected and everyone is there to enjoy themselves... so don't expect a quiet stay. Enjoyed the complimentary cookies and warm cider that night. And breakfast was crowded but pretty good for complimentary breakfast. One thing we wish we had an extra blanket or two. Bed was cold feeling like sleeping with two sheets on us.

    « Nice hotel - jekyll and hyde staff »

    Reservation person was great - front desk staff was rude and contradicted everything the reservation person told us (check in at 2 when didn't let us in until 4, corporate rate wasn't accepted, etc.) even at 4:10pm, room still had last guest's sheets. Breakfast was completely depleted by 8:30am (goes until 9:30).

    « Stay Here :) »

    12/31/15 I booked this hotel last minute to find some snow for my kids on Christmas break. When you walk into the hotel it smells like warm baked cookies :) (which they put out in the evening with hot apple cider) it's inviting with a burning fireplace by the entrance and a staff that greets you right as you walk through the door, whether they're busy or not. Checking in was a breeze and there were no hidden fees additional to what I reserved online. ( btw you are not charged on your card for booking online until you check in) I got a king suite with king bed and a sofa bed (sleeps 4 but is actually perfect for 3 people) I booked room 127 (first floor is quite, close to everything, and you don't have to deal with stairs, since there is no elevator) the room was spacious, and has a microwave, mini fridge, amazing cable options for tv, and the beds were so comfortable. Free wifi was great, and the pool was perfect with a heated room and hot tub too. The pool goes from 3' to 5' so younger kids can enjoy the pool, In the same parking lot as the hotel is a Safeway, Burger King, Taco Bell, and a great Mexican restaurant called Los Cabos. We went out to eat at Los Cabos which had great food and grabbed room snacks at Safeway. These places are very close and you can walk to them. They have breakfast in the morning from 630-930, I haven't tried it so I can't comment on that part. I called the front desk several times asking for different things, (a cork screw, extra blanket for sofa bed, and info on wifi which takes a few minutes for them to set up) and they were gracious and helped me with a smile :) I usually don't do reviews however I felt like some reviews on here didn't do this hotel justice :)

    « Probably the best choice in Cle Elum »

    We came on a last minute trip for the snow and appreciated that although the site showed the hotel was booked, when I called the front desk found me a room. It's close to Suncadia for fun activities and good food. Kids enjoyed indoor pool. Service and room was good. Only complaint was that breakfast left a lot to be desired. We didn't bother with it after the first morning's experience.

    « Good »

    Overall stay was good. Only issue was the pillows, they were hard and a little overstuffed so your neck is kind of at a severe angle; woke up with achey necks however it's not like we couldn't bring our own pillows (we're a little diva about our pillows). Other than that, everything else was great!

    « No Elevator - Poor Breakfast - Comfy Bed »

    This BW has no elevator - so be sure to book far enough in advance to get a first floor room if you have difficulty with stairs. The breakfast was below average in both quality and presentation. The bed was comfy and we had a suite for a very good price. The cookies upon evening arrival was a nice touch.

  • 4
    « 24 hour swimming pool! »

    Nice room with free wifi, fridge, microwave, coffee maker. Soft and firm pillows on the bed. Morning breakfast if you are an early riser. The pool is not obvious when you walk in the lobby, so you don't feel like you are on display, unlike many hotels. And the pool is always open.

    « a bit dissapointing »

    hot tub way too hot (above 104) pool extremely cold. treated rudely when trying to check in, floor mat in bathroom was wet, and knobs missing on air/heater unit. had room right next to outside door so it was loud every time someone came in and out of hotel all night long.Beds were harder than normal. everything else was fine, but it wasn't a great experience or one I want to repeat. I love Best Westerns and will continue to use them in spite of this.

    « What a treat! »

    Best Western Hotels can be somewhat dicey at times. Snow Cap Lodge was NOT one of those. Everything was top notch; from the cleanliness to the linens to the customer service. The location is great, too! A supermarket in the same parking lot, McDonalds right next door and an espresso place across the street. And to top it off a **** dining establishment two blocks down the road. What a great date night my husband and I had! Only complaint is the pillows were way too firm. Great for propping myself up in bed to read but not so god to sleep on. We usually travel with our own pillows, didn't this time, but now we know.

    « Sleep good »

    Clean, comfortable and spacy rooms. Nice desk for working. Friendly and knowledgeable employees. Stay here anytime! Try it out if in the area. Add more words to meet minimum number required to post review.

    « Misrepresented room at reservation »

    Not going to rewrite...see past comments. You do NOT have a handicapped room...a big bathroom with chrome bars does not meet ADA standards. Misrepresented space, furniture, and access when making reservation. But the final insult is that the average person/child cannot get in and out of the beds...impossible for am handicapped person. Don't go there

    « NICE HOTEL »

    This hotel was very clean and looked like it had been recently remodeled. Nice location with a Safeway store and gas station next door. Also several restaurants within walking distance. We will definitely stay again!

    « Great beds, free water, and repetitive breakfast »

    This is probably the best motel in town. The beds and rooms are comfortable. I really like that they provide two bottles of water in the rooms. Sadly they've started providing the same breakfast everyday and that gets really old when you're staying there for four days. The omelettes have a ham based paste inside which gets hard to handle each morning. Message to management: Please vary breakfast menus the way you used to.

    « In the Pines »

    Great stay - quiet, nice room. All amenities needed. Front desk staff seemed reserved and one seemed a bit grumpy. Bed was comfortable. Hotel was very clean. Nice location just off highway - didn't hear a lot of road noise even though I was on the highway side which was great.

    « Snowcap Lodge Cle Elum Wa »

    Nice hotel in a peaceful small town just off I90. Lobby area big, comfortable, and right next to breakfast. Cheerful people, and a quick check-in. Room was clean, with comfortable furniture, good king bed, and bathroom was very nice. Wife really liked the shower head out of the ceiling, nice touch. Toilet, modern quick flush, no drama. Quiet surroundings, and quiet room was suprising ,considering how close to freeway the hotel. Good tip, cheapest gas across the street at Safeway.

    « Comfort and amenities »

    This is the Best value in town if you want room to relax. The rooms are large and comfortable. There is breakfast,internet, swimming and exersize. I prefer to stay here when they offer a discount, then price is right for us. It costs more, but breakfast would be a lot for a party of 2 or more, so it isn't a bad price if you use all the amenities. You will find nice people working here and enough coffee to satisfy! We will be sure to stay here in the future, if the price stays at reasonable point.

  • 5
    « SnoCap Lodge »

    We often stay at the Sno Cap Lodge. It is the best accommodations in the area & is located close to dining, & a major grocery store within walking distance. We often bring our grandson's, they enjoy swimming & the hearty breakfast.

    « Awesome stay »

    I stayed here three nights for a golf weekend with a group of friends. The room was very comfortable and clean. The leather couch made it extra good. Friendly and helpful staff. The only complaint would be that breakfast had the same main items - biscuits and gravy and cheese omelettes - every morning. But they were good!

    « Best of the "Best" Western's I've visited »

    Several of us stayed while attending a wedding at Suncadia. The hotel was very clean and comfortable. The staff were all attentive. We didn't have any issues while there and everyone was pleased. I would recommend it highly to anyone staying in the area.

    « A wedding stay »

    A great week-end at a great hotel! The staff were so very helpful and totally customer service oriented. Thank you for a wonderful stay. Fourteen family members stayed and everyone enjoyed the hotel. The breakfast was amazing, even fresh cut fruit and fresh waffles...YUM! The guys loved having the great choices for breakfast too.

    « Will stay here again, but don't arrive before 4! »

    Overall, I had a very good stay at this hotel. It was clean, updated, and comfortable. The only complaint is that they have a very late check-in time of 4:00. I got there at 2:30. I had to wait nearly an hour for a room. At first they weren't very friendly about it, as in they really had no interest to help, but then as they realized I was just going to sit in the lobby and bug them for internet access (which I couldn't get until check in!) then they worked harder to get me checked in a half an hour before their "official" (and ridiculous) check-in time. They should at least provide internet access before then because I'm sure I'm not the only guest who pops in mid-afternoon expecting their room. Can't comment on breakfast. Didn't even look at it. Was very happy with the room, but the check in time is extreme.

    « Front desk needs training in customer service »

    having worked in hotels for many years, in several positions I know how important it is to give the guest a positive first impression...polite, accomodating, problem solving without snippiness..this front desk person was way too young to be in his "manager" position, obviously had no training in how to help a guest without being rude and impolite over a slight issue with early check in..I stay at many hotels, this young man left me with a bad impression of this hotel despite how upscale, clean, and nice it is..was there for a wedding and had driven many days and was tired. Needed to check in early, was met instead with a disdainful, self-important rudeness, and not accomodating. would have changed the entire experience there for me


Getting to the hotel ...

All directions
·From: The south. Take Highway 970 to Cle Elum, go towards the west end of town to the Best Western Snowcap Lodge. ·From: The east. Interstate 90 Exit 84, immediately next to Safeway is to the Best Western Snowcap Lodge. ·From: The west. Interstate 90 Exit 84, left on Front Street to Safeway about 0. 50 mile to the Best Western Snowcap Lodge.