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Three Ways House Hotel, BW Signature Collection, Chipping Campden

Chapel Lane, GL55 6SB, Chipping Campden, Great Britain - See on a map
Three Ways House Hotel, BW Signature Collection - Three Ways House Hotel, BW Signature Collection The Three Ways House Hotel, BW Signature Collection is ideally located in the center of Chipping Campden. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Home of the world-famous Pudding Club. Three Ways House Hotel, BW Signature Collection is a delightfully quirky base on the northern fringes of the Cotswolds. It’s in the charming village of Mickleton, just a 15-minute drive from Shakespeare’s birthplace Stratford-upon-Avon. Known as the home of the Pudding Club since 1985, we’re devoted to traditional British puddings. On the daily menu is syrup sponge, chocolate or sticky toffee and date – or you can try a taster of all three! Guests are welcome to attend Pudding Club meetings and revel in the parade of seven sweet treats. If you happen to overindulge, you can easily work off those extra calories, as the area is home to mile upon mile of walking and cycling routes. All of our 48 individually-styled rooms come with free Wi-Fi, TV and radio, tea and coffee-making facilities and a shower and/or bath. Some of our top-floor superior rooms are air conditioned and, as you might expect, we also have unique pudding-themed rooms. Dogs are welcome at the hotel and can stay with you in one of our ground-floor rooms with private patio garden. There’s lots to see and do in the local area. The picturesque gardens at Hidcote Manor and Kiftsgate Court are within 2 miles of the hotel, while the historic market town of Chipping Campden is a 10-minute drive away.

BW Signature Collection

Three Ways House Hotel

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Hotel advantages

  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

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Certificate of Excellence 2020
Travelers Choice 2020
 
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based on 973 guest reviews
NOTE ISSUED
Excellent
519
Very Good
274
Average
113
Poor
49
Terrible
18
REFER TO NOTICE
Business Business
56
Couples Couples
490
Family Family
114
Friends getaway Friends getaway
163
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Really cozy hotel!"

5
NataliaD D, Cambridge, United Kingdom 14/12/2020

Really cozy hotel, very different and cute. It has an atmosphere of a small good bed and breakfast at its best. Very clean and comfortable rooms, good covid measures in place, friendly staff. We also enjoyed their restaurant - our dinner was really tasty.

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Hello, Thank you for taking the time to leave this review, we really appreciate it. We are happy to hear you had an enjoyable stay at the hotel and that your dinner tickled the right taste buds. We hope you do return soon. Many Thanks The Three Ways team

"Return Visit"

5
John w, Greater London, United Kingdom 10/11/2020

Well appointed room, very clean. Excellent Covid measures with sanitiser everywhere. Very friendly and good service. Excellent food and highly recommended if visitng the Cotswolds. Good size car park and outside area.

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Hello, First of all we would like to say thank you for your support through these difficult times (Covid-19). It is greatly appreciated that you took the time to leave this review and that you would also recommend us if visiting the Cotswolds. Thank you from The Three Ways team

"Lovely Short Break!"

5
Christine W, Solihull, United Kingdom 30/10/2020

We have just returned from a lovely one night stay at the Three Ways House hotel. It was very Covid safe and all precautions were put in place to make our stay a very enjoyable one. Our double room was very comfortable. All the staff were most courteous, attentive and made sure we really enjoyed our stay, whilst adhering to guide lines. Also, the restaurant were excellent with social distancing rules and again, all the staff gave excellent customer service. We would definitely stay here again. Food was great too!

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Hello, Thank you for recognising that we are adhering to the government guidelines in relation to Covid-19. We are so glad that you had an enjoyable stay whilst you were with us and that our team delivered the best service they could to you. It is greatly appreciated that you took the time to leave this review and we look forward to you visiting again in the future. Kind regards The Three Ways team

"Beware of the hidden charges"

3
User 27/10/2020

We booked Three Ways House as a last minute break with our dog. Having booked through Booking.com we were happy with the location in being able to explore the Cotswolds. On arrival the receptionist Lisa was lovely, we were off to a good start. The stay in general was good, the room was a bit small for having a dog with us, but we were last minute and the receptionist who greeted us did say if she'd had a room with a patio free she'd have put us in it, so we appreciated that. Dinner was good, we did have to sit in the bar with the dog, which again, we expect that anyway, the only thing I would say is the radio station being played was playing rave music which didn't really fit with the surroundings. Our disappointment came when checking out to find we were being charged an additional £35 for having the dog with us. This wasn't made clear through Booking.com and when we challenged it we were told it's in the terms and conditions on their website. This has left a bad taste and because of it we wouldn't go back to what was generally a good hotel. This charge should be made clear. We stay in a lot of dog friendly hotels and this is the first time we feel like we've been stung with a hidden charge purely for having a dog with us.

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Hello, we are grateful you took the time to leave this review. We have looked into this matter with regards to the cost of a dog staying with us and the details are on booking.com where it does state that charges may be applicable. With regards to this matter we are now reviewing our terms and conditions on our website. If you could take the time to email me directly at Gm@puddingclub.com I would like to take the time to resolve this matter. many thanks The Three Ways team

"Long Weekend for Birthday & Pudding Club"

4
KAF0460, Cheltenham, United Kingdom 27/10/2020

We were looked after very well during testing times. An excellent Full English Breakfast was a great start for each day. The bedroom was well appointed including extras for our dog. Pudding Club was a treat; one suggestion would be to reduce the price by a few pounds and lose the main course as it really is not needed with seven puddings!

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Hello, thank you for your support through these testing times, it is greatly appreciated. We are happy that we could cater for you and your fur baby. We are well renown for our pudding club and most customers enjoy it after having a main meal but we do appreciate your input and will take it into consideration. We do hope to see you again in the near future. Thanks The Three Ways team

"Wouldn't return"

2
83emmal, Rugby, United Kingdom 24/10/2020

Food quality and selection was good, however was dampened by a lack of atmosphere. Stayed for three nights in a ‘feature' room, with cracked bath panel and ripped curtains. Bed was incredibly noisy, (couldn't even breathe without it creaking) but was comfy enough. Room was VERY small and very dark - needs brighter lights in there. Lots of noise from staff early in the morning and could easily hear other guests TVs and conversations through the walls. For the price we got via best western it was ok, but not what we had expected and certainly would have complained if we had paid full price.

"Poor experience at a hotel crying out for refurbishment"

2
Traveler58951, London, United Kingdom 22/10/2020

Three Ways House is located in a lovely Cotswolds village and is walking distance to a couple of nice village pubs. Lovely location but the hotel is in need of investment and feels rather unloved. Having heard very good things about this hotel I thought it would make for a nice weekend break. It has, however, since changed ownership is now affiliated with Best Western, although I really don't think this does anything to boost the hotel's profile. How this is part of a "Signature Collection" I really don't know although I've always found Best Western hugely inconsistent and this franchised hotel may be better off on its own. We stayed for the weekend and were looking forward to our stay given the reputation of both the hotel and The Pudding Club. Check-in was a poor experience - the receptionist was not at all friendly or welcoming, and provided little to no information about the hotel or arrangements for breakfast etc. I tried to make some conversation but she just kept looking down at her computer. Feeling rather unwelcome, we walked off to our room through a bit of a rabbit warren to get to the eaves of the hotel but I liked the quirky character of the building. The room was a small double and was functional but quite dated and in need of some investment. In fact, with the exception of the recently refurbished restaurant which we liked, the rest of the hotel felt very unloved and needs to be brought back up to scratch to be charging the prices that they are. We were looking for somewhere to enjoy a cup of tea but the lounge towards the rear is quite depressing and poorly lit, and the bar area is rather soulless and could do with a makeover to align it more with the restaurant area. We ventured outside as the garden looked lovely in the photos but it's clear it hasn't been maintained with broken furniture and generally very unkempt. Such a shame and meant we went out to the local pub instead. We had breakfast in the morning and were hugely disappointed. A buffet was in place with everyone touching the same serving spoons for the hot food and handling jugs of milk and juice. Someone also sneezed over the buffet. We felt quite uncomfortable and it put us off (and a guest next to us) from having any of the hot food. Having stayed in other hotels in the last couple of months we felt their procedures were much better than here, at a time when making guests feel comfortable is even more important. This hotel really needs to pull its socks up both in terms of service and also in terms of the product they are offering. The reputation that this hotel lives off will not last forever. I appreciate times are challenging at the moment and I don't like to leave negative reviews but putting investment to one side, this hotel could be so much better if the service was improved and the hotel better maintained. I hope to come back when the hotel has improved and hopefully we will get a warmer welcome next time.

"Love the lion!"

5
User 18/10/2020

Visited for boyfriend's birthday. We stayed in the syrup sponge room and were very happy. First thing we noticed was a cuddly lion on the bed, he was the best thing about the hotel. And that is not underselling the hotel, which is fantastic! The lion just had a great expression on his face. Bed was enormous and extremely comfortable, the bath was big and deep, and the decor was charming. Magazines in the room and the coffee machine were a nice touch. We didn't eat at the hotel in this occasion, but have visited the pudding club before (5 stars!), but we did have a delicious breakfast the next day. Came for the hotel, stayed for the lion.

"Excellent stay"

5
Y890SNchrisw, Liverpool, United Kingdom 14/10/2020

We stayed at The Three Ways House for 4 nights, with our small dog. Everything from check-in to check out was smooth. I had sent a few emails before our stay and they where answered straight away. Caroline was very friendly and helpful and a credit to the hotel. I was pleased with all the covid restrictions in place. The room (35) was a Superior double. It was clean,although a new mattress is needed, and spacious with a view of the garden. The big bath was a nice welcome, after long walks it was much needed. We only had dinner there twice, we had a table reserved for us in the bar area for breakfast and dinner as we had our dog with us. This was nice as we where able to speak to other people with dogs. I had no complaints about dinner on both nights, the menu is small due to covid but was very good. I had steak and kidney puddings both nights, my partner had burger and chips and fish and chips. I/we would definitely recommend. The icing on the cake was the triple pudding to share... Pure heaven!. Breakfast was of a good selection, the buffet cereals, fruit yoghurt, Danish, etc was all very well presented and all covid friendly. The main breakfast was all served well, and was delicious. Although, I do prefer better Sausages. More of a Cumberland. The area around the hotel must be explored. There is a Butchers, a post office and greengrocer, plus a small Nisa store which is very handy. Just behind the church there is access to the Heart of England Way, which was great for our morning walks with the dog. All in all a excellent stay and although I've booked again for next month for 3 nights, I'm not sure if Covid restrictions will allow us. Fingers crossed, but if not we will be back next year.

"Lovely stay"

5
User 05/10/2020

I booked two nights for my husband's birthday. Lovely surprise to find cake, strawberries and prosecco waiting for us in our room. Our room was huge. The bed was massive. Breakfast was very good. Excellent hygiene and strict rules due to covid-19.

"Puppy friendly! Human friendly!"

5
ALPR88, London, United Kingdom 01/10/2020

Lovely little boutique hotel with fantastic staff who were super accommodating to our puppy and us! We were given a ground floor room and a mini fridge for puppy's food - how nice is that! Room was lovely and warm, shower is comfortable and WiFi is speedy! There's also a convenience shop outside the front door which is great.

"BIG disappointment from a signature hotel!!"

1
Mummyrita, BASINGSTOKE 27/09/2020

My friend bought myself and my husband a SPECIAL 70th birthday treat (both 70 during lockdown) three nights away at Threeways hotel (she joined us too) a celebration for us all to enjoy. What a disappointment.. On Arrival all seemed ok in reception the room was very tired the two windows that should have opened didn't,room 14, I believe my friend had mentioned it was our special birthdays the room was bitterly disappointing,we ate dinner in the restaurant and looked out onto a very neglected garden,dead trees and plants,weeds growing through the patio very inkempt,the carpets were in desperatie need of a good clean too,next morning at breakfast we were asked to wear our masks when going to the buffet cereal/juice bar,(understandable due to covid)unfortunately I saw at least four other people go there without masks,we were the only ones to be told,surely it would have been better to put a notice on the table so it was relayed to everyone not the odd table? The one way system again due to covid in place was crazy as we had to walk through the dining room with cases where people were eating breakfast (no thought at all put into that idea) also no clean towels were given again due to covid (understandable) but could not dry them as the heating wasn't on,towels could have been left in a bag outside the room,it seemed clear covid 19 was an excuse to let the hotel standards drop,we visited this hotel about 5years ago and had good memories (hence why we returned) unfortunately it is very tired and needs a lot of money spent on it to bring it up to an acceptable standard to warrant the title of Best Western Signature hotel Sadly it wasn't

"A COMFORTABLE COTSWOLD HOTEL"

4
Martin T, Ottery St. Mary, United Kingdom 26/09/2020

A pleasant small hotel in a much extended Cotswold town house in the small town/large village of Mickleton very conveniently placed for a visit to the NT garden at Hidcote and other Cotswold attractions. The hotel has taken COVID-19 precautions to a very high level: rooms are un-serviced unless you are staying around week but daily supplies of tea bags & coffee & etc are hung outside the rooms on door knobs. Fresh towels provided on request. Our ‘superior' room was of a generous size and pleasantly decorated & furnished. The restaurant was very well staffed: there is the usual wide range of breakfast options. We were a little disappointed by the dinners and chose to eat out after our first night.

"Three Ways House Hotel (home of Pudding Club)"

5
ajtancock, Barry, United Kingdom 26/09/2020

We chose this hotel to celebrate our 60th wedding anniversary and were not disappointed! Our themed Syrup Sponge Pudding room was amazing. We intend to come back until we have enjoyed every themed room on offer! Very pleasant staff, and the local village is delightful. The hotel has the bonus of being dog friendly. We thoroughly recommend a stay here - in fact it is a "must"!

"The Jessons"

5
User 19/09/2020

We stayed for 2 nights, the rooms very spacious and clean. The staff were lovely and nothing was too much trouble. Sammy and her team in the dining area went above and beyond to make our stay very special. The food was excellent. Would go back again without hesitation.

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Thank you for taking the time to leave your review. I am delighted to hear you had an enjoyable and special stay with us. I will pass on your kind comments to the team and the chef who will be delighted. I look forward to welcoming you back very soon. Sven Nel General Manager

"Clean,Comfortable Hotel"

5
helenq2018, Sutton Coldfield, England, United Kingdom 16/09/2020

Had to cut my stay short but the two nights I stopped were really nice. Comfortable,clean room, nice little space outside my ground floor room complete with table and chairs. I eat in the restaurant one evening and breakfast two mornings. Food nice, nothing exceptional but nevertheless good food, well presented and served in a relaxing atmosphere (despite the plinky plonky jazz music being played). All staff very friendly and happy to help. Would stay here again and would not hesitate to recommend. Sorry I didn't get chance to try any of the pudding offerings though.

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Thank you for taking the time to leave your review. I am delighted to hear you had an enjoyable stay with us. I will be sure to pass on your kind comments to the staff and also look at our playlist. I hope to welcome you back again very soon. Sven Nel General Manager

"A good stay in a great hotel. "

5
brianlyates, Lancaster, United Kingdom 14/09/2020

Just spent 3 nights DB&B. Don't be put off by the negative reviews, we had a lovely time. The Covid measures were ok and not restrictive. We'd let them know it was a significant wedding anniversary and were delighted to be given room 39, one of the biggest hotel rooms I've ever been in. The food was excellent and the service very good, though the menu was restricted and we would have struggled had we stayed for a fourth night. The room was not cleaned while we were there but we knew that in advance, and if we asked for more coffee or milk etc, it was there hanging on the doorknob when we arrived back in the hotel. A really good stay.

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Thank you for taking the time to leave your review. I am delighted to hear that your stay was great. We all hope you had a wonderful anniversary and that we could be apart of it to make it special for you. As you can imagine we are having to run a restricted menu as we are unable to have more staff members in the kitchen but very glad you enjoyed dining with us. We hope to welcome you back very soon. Sven Nel General Manager

"Do not read negative reviews"

5
pigletbev2014, Mayfield, United Kingdom 14/09/2020

Having just visited this little hotel I must write an honest review especially as we are in uncertain times with COVID.. The hotel is clean room spacious,food excellent dinner and breakfast. But above all this the staff go above and beyond to ensure your stay is perfect..you will always read negatives but you cant please everyone. Would I return 100%

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Thank you for taking the time to leave your review. I am so glad to hear you had such an enjoyable stay with us and found our facilities and food excellent. Our staff work very hard to make sure every guest leaves happy and i will be sure to pass on your kind comments to all the team. We hope to welcome you back very soon. Sven Nel General Manager

"disappointing and understaffed"

1
User 27/08/2020

I would like to say that i wasn't originally going to post this before i got a response from either customer services or the CEO, both of which i have emailed and both which have been blocked. we booked a 2 night stay here from Monday the 24th August 2020 to Wednesday 26th August 2020. Just a short break away, given the current situation. my first issue was with the online booking system, all was fine to start with, until that is i came to payment confirmation, then the page crashed, i understand that no system is infallible and all suffer from glitches now and again. as i was unsure if the booking had gone through i emailed the hotel directly. The initial response i received was blunt, no apologies for the problem which had occurred. however a few emails and a phone call later all was booked. We checked in, no problems there, we were informed of the one way system and procedures that had been put in place, given our key and then set off to find our room. On entering our room, number 38, the syrup sponge room, we were initially very happy, a fun, pudding themed room, after taking in the quirkiness of the room, with the good tea and coffee making facilities, as well as the plug sockets with USB ports (a nice touch). That's when we started to notice things, frayed bed coverings, dust and cobwebs in the bed canopy, chips and scrapes on the wall paper and some of it beginning to peel, a chair needing some minor repairs. All minor things really, but all adding up to a room that looked tired and in need of some TLC. the bathroom was nice and clean with a shower over a nice corner bath, although it would be nice if the hand basin had been covered at the back, you tend to notice these things when relaxing in the bath. We had decided to eat in the hotel that evening having pre-booked a table a few days before, on entering the restaurant, 2 young girls were very busy seeing to other guests, these 2 young girls were the only members of staff looking after the restaurant that evening. We were shown to our table and given the menu and drinks list, all good so far. The menu was small, but given the current situation totally understandable. I chose the pate and my partner the calamari and we both chose the steak and kidney pudding for main, along with a bottle of wine, which we were then informed was out of stock, not good for a Monday evening. After not too long our starters arrived, i must say i was not impressed, seeing as the restaurant supposedly has 1 AA rosette. Both the pate and calamari were both clearly bought in products, and the lettuce garnish was not at all fresh, in fact it looked like more nearing compost. I realise i could have sent it back, but seeing the pressure the 2 young girls were under and no sign of a supervisor or management i did not. Our starters were cleared, we were NOT asked if everything was alright, a basic front of housed skill, then our main course arrived, again bought in steak and kidney pudding, despite the online menu stating it was homemade, with mash and cabbage, very disappointing for £17 each. We decided not to have pudding as we assumed seeing that everything else had been bought in, then so would the puddings, very disappointing seeing as this hotel is apparently "home to the pudding club" We retired to our room and had a very comfortable night, even though our bed was two singles pushed together, I know this is common in hotels, but still not great when you start sinking in the middle during the night. The next morning we went down for breakfast, which could only be described as chaos, we waited for nearly 10 minutes to be seated as the poor staff ran around like headless chickens trying to accommodate the guests needs. Social distancing was nearly impossible for anyone given the set up of the room and although i am not fully aware of the covid-19 rules, it did seem detrimental to the well being of guests and staff alike to have buffet stations set up, with all guests touching jugs of juice and handling of serving utensils on the hot buffet. Whilst we were waiting i heard a guest ask a member of staff if there was any strawberry jam, only to be told they had run out, which i would have assumed would have been a basic stock requirement of any hotel. We were eventually seated at a table with nothing on it, after about 5-10 minutes we were offered tea and coffee, with milk and sugar bought to us. Then after another wait we were offered toast, which arrived in good time, but with no plates to put it it on. We were not the only ones experiencing issues, other tables were also experiencing the same or similar issues, the staff were doing their best, but clearly there was no supervisor or management around. People were queuing for the hot buffet, which was regularly low or empty of many items, personally i would have thought given the current situation it would have been better to offer a plated breakfast and certainly as its a signature hotel with 1 AA rosette. After eventually getting breakfast, which was ok, but not of the standard i was expecting, we left the breakfast room, noticing that several other guests had not been happy with their breakfast nor their meal the night before. Consequently, we decided not to eat there that night, nor endure breakfast the next morning. On checking out, I paid my bill for the dinner, i was not asked if everything was ok or if we had enjoyed our stay, again, this would be basic hospitality skills, especially as this is a "signature hotel". I believe the front of house team were ludicrously understaffed, with a clear lack of supervision, guidance, or management. Overall this was most definitely NOT the experience we were hoping for or expecting or looking forward too, especially from a brand "signature hotel" even given the challenging times we are all facing

"A nice stay with a few negatives "

3
LizzieS606, Milton Keynes, United Kingdom 26/08/2020

We booked two rooms, a standard twin and a superior double for a two night stay. The check in process was swift and welcoming. The rooms were clean and the beds were very comfy, free toiletries provided and there were bath robes in the superior room. The staff were friendly but we were a little disappointed with the service in the restaurant. We ate at the hotel on our first night and the food was mediocre with a hours wait. When we questioned this, we were given a complimentary round of drinks. The breakfast was ok but there seemed to be a constant shortage of hot items on the buffet as well as milk and orange juice. We sat in the lounge for a bit on our last day after a long walk hoping to get some drinks. There was no one at the bar, a member of staff did walk past a couple of times but didn't seem interested in asking if we wanted anything so we went elsewhere.

"Safe & comfy"

4
842SarahL, Bristol, United Kingdom 20/08/2020

Had a lovely stay in a beautiful area. The hotel has only been open for a couple of weeks and they are working hard to make sure everything is in place to make you feel safe. Room was clean and comfortable. No frills such as bathrobes or cushions but not a problem. Refreshments and toiletries provided. Although no daily house keeping we were asked to request top ups each morning instead which were then placed in room. Sanitizing stations throughout & one way systems in place. Felt safe throughout visit.

"Understaffed & Tired"

2
Roger97544, Greater London, United Kingdom 18/08/2020

I stayed at the Three Ways House Hotel with a Coach Party of 14.This is a Best Western Signature Collection Hotel, so I was expecting something very nice. The Hotel looked fine from the Outside, but on Closer Inspection, there was a lot to be desired. Sitting in the Bar Area, the Windows are Dirty, with Cobwebs on the Outside. There was also Cobwebs on the Ceiling & Brick Dust on the Floor. The Bar was Closing at 9pm & that's when you could find somebody to Serve. A Pint of Hooky was £4.50 & a Large Glass of White Wine, was £ 7.85 or £22 a Bottle. In my Room, which was Clean & Tidy, apart from a piece of Sticky Tape stuck to the Carpet from somebody's M & S Trousers. There was also a tear in the Net Curtains up at the Window. Outside there is a Garden. It is in need of a Lot of Attention. The Roses need Dead Heading & there are Weeds everywhere. As for the Garden Furniture ? It really needs replacing. 1 Table is so warped, you can hardly stand your Glass on it. If you can't find anybody to Serve, turn Right out of the Hotel & about 100 yards along on the right is The Butchers Arms, a Lovely little Country Pub. Breakfast. There was an Elderly Gentleman in our Party, who was sitting down for Breakfast when i came down. He didn't seem too happy. He had been Waiting 20mins for a Bowl of Porridge. It turned up after 25mins. There were some Cereal, but No Weetabix. When our Waitress took our order, we Waited nearly 15mins for our Tea & Coffee. The Toast came up, but there were No Side Plates to put it on. Then after a while, the Milk turned up, for our Tea & Coffee. We arrived on the Sunday. We were told on the Tuesday, that the Bar would be Open until 10pm ! After we had been out on the Tuesday, when i got back to my room, I thought i would have a Cup of Coffee. Put the Kettle on, put the Coffee in the Cup, poured on the Water, Opened a Sachet of Milk, Plop, Plop. Yes the Milk was Off ! Checking the Dates on the Sachets, half of them were Out of Date. As you may have guessed, I can't really see myself going back to the Three Ways House Hotel.

"Cotswolds break"

5
Alisonws_13, Nottingham, United Kingdom 17/08/2020

Fantastic stay one way system was really great hand sanitiser everywhere. Stayed in a great room overlooking the garden added bonus of having a door to open onto a juliet balcony. Had dinner in the restaurant where the staff were very friendly and a real credit to the hotel. Food was excellent even had a pudding which was scrumptious. Breakfast buffet was very good with a good selection. Overall a brilliant stay we loved it.

"Great base for exploring the Cotswolds"

4
carol p, worcestershire 16/08/2020

Good one way system and sanitiser stations. Felt safe. Great breakfast with sanitisers available at the buffet area. Staff very friendly. Classic room was ample for our stay, pillows were a bit flat though.. We had 2 nights for 3 offer so value wise it was great. We only used the hotel as a base and was out most of the day exploring. Lovely areas to visit. You need to ask for hairdryer. Nisa shop over the road which was handy.

"Good price for the location"

3
718juliet, Aylesbury, United Kingdom 16/08/2020

Booked via booking.com. First impression was that the COVID restrictions were efficient, great one way system around the hotel. Staff were very friendly, Eddie isn't and wearing face coverings at all times. Our room was at the back of the hotel on the first floor. The room was clean, albeit with a few spiders. The shower curtain had seen better days. Sadly other hotel clients were rather noisy and didn't always adhere to the one way system and social distancing. The buffet breakfast was good and freshly cooked but again other clients weren't using the clearly marked sanitation stations before selecting their breakfast. Otherwise a great price for a pretty Cotswold village.

"Great Expectations"

3
jonwC8321NW, Warrington, United Kingdom 11/08/2020

Stayed here for part of my wifes 50th brthday celebrations and i was rather hoping for more. I paid for a theme room and we ended up in the Sticky Toffee Pudding room which on the outset looked ace, great decor and entertaining but on closer inspection the level of dust on the skirting boards alone suggested to me that it hadnt been cleaned in months, very very dusty and it made us think what else hadnt been cleaned as it should be. This is basic housekeeping standards and no excuses really can be given. Nothing knocked off the room just free use of the dog bed and bowls which i decided not to use, even for the dog. Overall dissapointing and i so wanted it to be more.

"Back at Three Ways after lockdown!"

4
Ian C, UK 09/08/2020

As locals to Mickleton my wife and I have visited Three Ways House many times for Sunday lunches, evening meals and Pudding Clubs. It has been sad to see it closed these past few months but we were so pleased that we could visit for an evening meal and support their re-opening after lockdown restrictions were lifted. We had a meal in the restaurant where I ordered Steak & Kidney Pudding (SKP) and my wife had Chicken, Ham and Leak Pie (CHLP). Unfortunately we were not served our meal until 50 minutes after being seated in the restaurant. As they had just re-opened and finding their feet in making service covid-secure we were prepared to give the team some slack but the wait time was far too long. And we were not alone in this respect as there were another 8 couples (and one trio) who also seemed to be waiting a long time either to have their order taken or be served their meal. Behind the scenes we suspect they had a limited number of staff preparing meals after re-opening and were caught off guard and so service should improve over the coming weeks (as it usually is when we go). As for our meal I was disappointed with the SKP as it wasn't a pudding at all, it was a pie and very small it was too! The Steak & Kidney Puddings we have had in the past were in the tradional shape of a pudding bowl and made of suet. To see it come in pie form made my heart sink! Also in the past the SKP has been so big we have generally shared it. My wife's CHLP was much larger but the pie crust was quite thick. Both our pies came with mash potato and shredded cabbage which again was a little disappointing as we would have expected more variey of vegetables like carrots, peas and perhaps new potatoes. Even in the hotel's Randalls Bar we have had a better and larger selection of vegetables and we would have expected the same in the main restaurant. We didn't think these two meals represented value for money when compared with those we have had previously. Onto the main event (haha) we shared a trio of puddings. We had a large bowl with portions of Sticky Toffee & Date, Syrup Sponge and Very Chocolate. We also had a jug of Birds custard that we lashed (haha) over our puds. If there is one thing Three Ways know how to do well and that is deliver great puddings! So overall a little disappointing with speed of service and some aspects of the main meal. The two ladies serving us were very good and made us feel as comfortable as you can be given we all were following safety guidelines brought on by corona virus. The lady on reception that evening we also very good and apologised for the service when she asked us about our meal. We will be back (of course we will) as we need our occasional pudding fix (haha). We hope this review will be seen as constructive and trust that the senior management and Best Western support the chefs in returning to full steam.

"Totally dishonest hotel, avoid"

1
User 08/04/2020

Avoid booking this dishonest hotel with a very disingenuous management team. I booked a more expensive 24hr cancellation tariff because I wasn't sure of my travel plans. Due to change in plans, I notified the hotel to cancel the room 3 months ahead giving them plenty of notice. But I have been getting patchy responses for several weeks and the refund of my deposit payment has not been issued. This is my entitlement under the tariff and contract which I have booked under. The true colour of an organisation and management team can be seen in difficult times. This hotel has chosen to use the government lockdown to opportunistically withhold their customers' money and offering poor communications without information on when or if they may resolve this. Very dishonest and money grabbing. Avoid booking here. Terry

"Pudding club birthday."

5
merlinOxford, Oxfordshire, United Kingdom 13/03/2020

Enjoyed a pudding club evening , good light hearted evening. The evening started with lovely lady , Lucy, explaining how the evening will work, which she did with humour and flamboyant character. The appetizer of chicken was very tasty. Then 7 puddings are then served. Every one had their likes and dislikes. The room was lovely, clean. Overall very good.

""Birthday Treat""

5
craig g, Birmingham, United Kingdom 12/03/2020

This was my Husbands Birthday Present, we arrived on the 3/03/2020 - 6/03/2020. The staff throughout our stay were friendly and fantastic, the breakfast's were wonderful with a great selection, as was the evening meal. The room spotless cannot fault a thing had a wonderful stay here, there was a slight hitch with hot water which was quickly resolved and had not put a damper on our stay we would certainly recommend and like to thank all the staff who work so hard to make this a great hotel.

"Xmas Present"

5
Valerie C, Solihull, United Kingdom 09/03/2020

Lovely stay, great room, clean, staff friendly. Breakfast great selection, evening meal, didn't have a starter main meal OK but couldn't understand why you had to pay for vegetables to go with the meal. Dessert was lovely. Our choice steam pudding loads of custard and profiteroles. Overall a lovely time. Would recommend it

"Weekend away"

4
User 08/03/2020

Went for Pudding club on Friday night (6th March), with staying over until Sunday. Staff great and very welcoming, can't fault any of them. Pudding Club good night Lucy who ran the night and works at the hotel was great, puddings very good, but not excellent if that is what you are looking for or expecting. Room ten comfy, bed very good with all the amenities you would expect, room a little damp for some reason but couldn't put my finger on it and could do with sounding proofing between the floors from room above. I would have mentioned it but was in a hurry to get back home. Same with some interesting electrics I noticed walking along the corridor to my room – fuse spur for wall heaters fed by plug top plugged into a socket nearby so the plug lead goes into the fuse spur to supply the fuse spur then goes back out to feed the heater – I know what they are trying to do – feed a fuse spur of a socket to then supply individual heaters without running cables in the walls or trunking, tells you the heaters where an afterthought – come on do it neatly. Breakfast is buffet style and food was great on both mornings, you can order kippers which made a nice change. Dinner on Saturday night was very nice. All though I thought the portion of halibut I had was a tad on the stingy side even though it was excellently cooked. Whereas the lamb three ways my other half had was generous, the dauphinoise potatoes that came with hers was good but not great. Shame weren't asked if we wanted extra veg on the side. Pudding Club definitely recommend. Dinner service – Staff great but some small attention to detail improvements needed. Menu choice needs expanding, dish of veg which weren't offered or told about should have been mentioned – saw it on others tables after it was too late Don't go in Cheltenham week or the weekend leading up to it or after - car park can't cope and the race goes who stay, some of them don't know how to park – not the hotel's fault but be aware. Would I stay here again - yes the small improvements needed wouldn't put me off.

"Pudding club"

2
Kate P, Swindon, United Kingdom 04/03/2020

Visited for pudding club in feb 2020. The evening was not for me, found the host patronising & annoying rather than entertaining. What was most disappointing though was the standard of the puddings! The light meal we had before the puddings was great but the puddings themselves were incredibly disappointing - all 7 of them! Not one that I would recommend & most pubs would do a better pudding than any I tried here. I would not return.

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Dear Kate P, Thank you for giving us feedback on TripAdvisor regarding your recent meal at our property. Very surprised to read this review however on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I do hope that you would please contact me personally so that I can discuss your experience in more detail. My email is gm@puddingclub.com I look forward to hearing from you soon Kind Regards Sven Nel General Manager

"Disappointing"

3
User 03/03/2020

Went for dinner in the restaurant and was hopeful for more but although the food was presented very well I thought it was not cooked fresh. They had a wedding earlier in the day and our meal did feel a bit like it was in some part the leftovers from the meal earlier in the day. Disappointed overall.

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Dear AaronChapman1, Dear Paul, Thank you for taking the time to write this review with regards to your recent meal with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Sven Nel General Manager

"Sunday Lunch"

3
295deborahf, Stratford-upon-Avon, United Kingdom 02/03/2020

I thought it a bit odd that Sunday lunch didnt have any fresh vegetables, just roasted, which were delicious. The new marble look tables were out of place and looked like a cafe. We have had Sunday lunch there before, which was amazing. Sadly not as good now.

"Cotswold charm"

5
User 01/03/2020

We stayed here last few days of February and took in the Pudding club as well. The hotel is full of olde world charm, perfect for a stay in the Cotswolds and only 10 miles from Stratford upon Avon. There are a range of rooms from standard to superior to Pudding rooms. All are well worth a stay. The breakfast is a large buffet with cereals, fruit and full English with as many visits as you want. The restaurant serves up very good quality food and worth a visit in its own right even if you aren't staying here. The rooms are spotlessly clean and comfortable. The staff are welcoming, friendly and efficient. This is everything a good quality, friendly hotel in the heart of England should be. Two minor (very minor) criticisms, firstly the car park may not be large enough to take all cars but on street parking is no problem and secondly the knives could do with sharpening (the steak knife I had for the steak one nights was just right) .

"Lovely Sunday lunch"

5
Gary W, UK 16/02/2020

Lovely Sunday lunch in Randalls Brasserie at the front where the bar is located. Highly recommend the roast beef and Yorkshire Pudding. The best Sunday lunch we've had for ever such a long time and the welcoming hospitality from Lucy and the team made for a lovely afternoon. As for the "main course" - haha - the puddings were scrumptous too!

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Roast Beef with all the trimmings is the perfect excuse to get out and about at this time of year and if there is a buffet of puddings even better. We look forward to welcoming you back again soon, Best wishes, Sven

"A little bit underwhelmed"

4
Brenda A, Nottingham, England, United Kingdom 09/02/2020

Nothing specific, but our return visit wasn't enough to make us feel we'd go back again. Our room (35) was nice enough, but there was a general lack of atmosphere and the brasserie menu isn't that exciting. If you are thinking of going, I would suggest opting for a pudding club weekend, when there is a better vibe.

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
Thank you for taking the time to share your feedback.I am sorry you felt underwhelmed by the atmosphere, our Pudding Club weekends certainly do bring an added buzz to the hotel. Best wishes, Sven

"Birthday treat"

4
Tina C, Bristol, United Kingdom 08/02/2020

Went to the pudding club here. Pudding club is highly recommend. Great fun,a great host and delicious British puddings. You need a big appetite to complete the 7 puddings and "lashings of custard". The There ways house host was very welcoming and informative too. The room was we stayed in wasn't too bad, apart from a few cobwebs, dust on the headrest rail, and hairs on the bathroom floor. My only real problem was the heating. We couldn't get the radiators to go off. They were boiling hot, so we slept with the patio door open all night. The breakfast was good. A good variety and tasty. All staff members were polite and friendly too.

Sven Nel, General Manager at Three Ways House Hotel, responded to this review
We are delighted you enjoyed your stay with us and got to experience the Pudding Club, you definitely need to pace yourself to make sure you enjoy all 7, or more if you can manage! My apologies housekeeping was not at our usual high standard, I have passed onto the housekeeping and maintenance team for them to rectify. Best wishes, Sven

"A Sunday Lunch to forget..."

2
126richardg, Stratford-upon-Avon, United Kingdom 26/01/2020

My wife and I had booked to lunch at the Hotel on Sunday. This was a gift from our Daughter , whose wedding reception was held there some years ago. We have lunched there before as it is local to us and it has always been splendid. However, not since the hotel changed hands. I can only describe the service as poor from the start. Lack of training seemed to be rife. Our starter was fine, once it arrived. We saw it being offered to other tables before landing with us. We were asked how we were enjoying our meal before we had had a chance to even taste it ! Between courses the plates were cleared including my wife's not finished roll. No enquiry , just whipped away ! My wife had selected Roast Pork, which she deemed excellent. My Roast Beef was not quite as good. It reminded me of school meals. Allowed to cool before carving and then reheated. Tasteless . My Yorkshire Pudding was burnt black , cold and inedible. The vegetables were, however, well cooked and presented hot. Looking forward to pudding , when we were met with an announcement of things that were now finished. (Disappointing as we had booked for one o'clock and this is the home of the Pudding Club ! ) The buffet had been ravaged . There were a few dead scrapings what had been Bread and Butter Pudding, Some Spotted Dick and a little of something else. All rather a let down I'm afraid. Service non attentive throughout. Sadly we will not be returning until we hear that things are improving ...

"Chocolate box room! "

5
fiona w, Thornbury, United Kingdom 25/01/2020

Husband booked for us to stay here as a surprise for my 30th birthday! We stayed in the chocolate box room which was amazing including painted chocolates on the ceiling and chocolate shaped cushions on the bed. The room was nice and spacious, had everything we could need in it and was very comfortable. Our only suggestion would be for a small box of edible chocolates to be left for guests. The decor left us wanting chocolates so hubby had to go to the local shop and buy a box. Not a complaint at all but would be a nice touch linked to the theme of the room... We also visited the pudding club as I am a bit of a pudding-o-holic!!! We have been before in 2013 and I don't think this visit was as good. Lucy, our host was fab, very energetic and clearly loved her job but other staff members didn't appear so enthusiastic. Concerned this is due to it being taken over 2 years ago and the pudding club now operating sometimes 3 times a week it doesn't seem so special.

"Great stay, lovely place"

5
StephR3, Kingswinford, United Kingdom 24/01/2020

A two day break here and it was fabulous! The hotel was lovely and quiet, our room was beautiful with a lovely comfy bed, excellent seating area, beautiful bathroom - all in all a very nice room, the only downside was there was no central heating only an air con unit and a portable radiator... on arrival the bathroom which was fab was too cold to be in!! After we had put the radiator on and positioned it by the bathroom door it did warm up - great to use the spa bath when the room had warmed up!! The main dining room wasn't open due to the hotel not being busy but the bar area was lovely and there was a small dining room off it so it was no problem. The main dining room was beautiful though, lovely colours and framed prints - we did go in for breakfast. All the food we had here was superb - we did try one pudding as it is well known for puddings! and it was lovely but we were rather full from the excellent dinner! The pudding club meets on a Friday evening I think so would be good to go and try them all! The restaurant manager Cameron was great, really attentive and so efficient, he even remembered our drinks order! We had a fab time here and it is a lovely base to explore the Cotswold villages - highly recommended and we will definately re-visit. Thanks for a great stay!

"Excellent food and service"

5
cement2009, London 20/01/2020

I was very impressed with the quality of food in The Pudding Club. The menu was excellent. I ordered the vegetarian whilst my "other/better half" ordered the pork. The portions were very generous especially the side plate of vegetables that came out. I must also complement the staff. It is clear this hotel has a very motivated and committed workforce who are determined to offer a Cotswold feel and excellent service throughout. I will definitely return again. The food was excellent, the staff were excellent, and i truly felt a great atmosphere in the hotel as staff and guests alike genuinely enjoyed being there.

"Relaxing New Year Break"

5
Lizpur, Wiltshire, United Kingdom 09/01/2020

Four lovely days in the Cotswolds at the Three Ways House filled with good food, good wine, great service together with a lovely lounge to read and relax in and a large and comfortable Superior double room to retire to. Handy for lots of lovely places to visit such as Broadway, Chipping Campden, Stratford and Moreton-In-Marsh and situated in a beautiful village with access to various walks and other amenities.

"Underwhelmed at Xmas"

2
Sunshinegirlmaz, Warwick, United Kingdom 02/01/2020

Disappointing second Xmas, three night stay, at Three Ways. Room not as clean as I would have expected for the price paid, with large cobwebs in both bedroom & bathroom. Main meals were excellent but breakfast not great. The “hot” items were lukewarm at best & the bacon was hard on the one day I tried it. Disappointed not to find out the results or answers to either the picture quiz or treasure hunt. But, the overwhelming size of the family party & accompanying pets (a Great Dane really!!!) threw the sitting areas in the lounge out of kilter for the rest of the guests. We were left scrambling for seats around the edge and it felt like running the gauntlet to get to my room. The staff were friendly & obliging on the whole but will have to think again for next year.

Emma M, Manager at Three Ways House Hotel, responded to this review
Thank you for taking the time to leave a review. I am very sorry that the cleanliness of your room was not up to our normally high standard. I have also noted your comments about breakfast and this is being taken up with the kitchen. As you are probably aware, we are a pet friendly hotel, and therefore cannot control what size of dogs come to stay! On a positive note, I am very pleased that you found our staff friendly and obliging and I do hope that we will see you again, if not for Christmas, then perhaps at another time of year. Christine Anderson Business Development Manager

"Disappointing festive break"

2
User 02/01/2020

Oh dear! What has happened to our frequent Cotswold bolt-hole for Christmas? This year was a massive disappointment compared with our many visits in recent years. Admittedly some of the staff were apologetic for some of our unsatisfactory experiences and did what they could to make things good but that is no substitute for getting it right in the first place. On our first night (of five, starting two days before Christmas Eve) at dinner the waitress implied that we'd eaten our bread rolls too quickly; the food was OK other than the vegetables that looked and tasted as if they'd been reheated from lunch. The waitress had not been trained properly to serve food at table, making some basic errors in presentation of the food and serving at table. At breakfast the following morning, our so-called "freshly cooked" breakfast was barely warm and the sausage looked mass produced and undercooked. We returned the breakfast to the kitchen and declined the offer of "more of the same". Upon complaining to the duty manager we were told that this was the "norm" for the chef on duty. Why on earth would a so-called quality hotel employ a chef who routinely seems unable to provide a hot, well cooked breakfast using high quality, locally sourced produce. Breakfast the following day was hot and freshly cooked to a good standard thanks to a different chef on duty. Breakfast for the remaining three days of our visit was provided as a buffet so the standard was never more than OK. The main complaint was the inconsistent quality of the porridge which varied from thin and runny to thick and stodgy. Dinners generally were satisfactory but never excellent. Some of the restaurant staff were good and attentive, others completely indifferent and poorly trained. Our room was clean and tidy being maintained to the standard that we have experienced in previous years. However there were three points of significant concern: 1) On Christmas Day we were not provided with a full room service - we had to tell the housekeeper what we wanted him to do and ended up making our own bed and cleaning the used room crockery; we were told by the duty manager that this was the housekeeper's initiative and not hotel policy. Again extraordinary that a so-called quality hotel employ housekeepers that are unwilling to provide a full service, regardless of the day. 2) On one day the used towels that we placed in the bath for replacing were simply folded and put back on the towel rack. 3) The container for the used capsules in the Nespresso coffee machine in the room had not been emptied from a previous guest suggesting that the room clean on changeover was not as thorough as it should be. Generally there appeared to be an underlying problem with housekeeping staff as on at least three days of our five day visit, the duty manager and reception staff were roped in to service the rooms. The festive aspects of the visit were not as festive or as complete as in previous years. The customary log fire in the reception hall has been out of action since February 2019 and so the expected welcoming log fire was no more than a festoon of Christmas lights. The log fire in the lounge was not lit for three of the five days of our visit despite the duty manager's assurance that it would be lit "very shortly". The Christmas decorations were present but understated as were the usual Christmas fripperies at Christmas lunch. Background music in the restaurant was a limited playlist of a handful of Christmas songs played on a seemingly endless recurring loop. The one bright music spot was the usual pianist at Christmas Day lunch who played an eclectic mix of seasonal and entertaining tunes. The usual Treasure Trail around the local village was not in fact a treasure trail as in previous years; there was no prize for successfully completing the trail. The picture quiz was poorly organised with guests allowed to complete overnight and hand-in the following morning; also some of the model answers provided by the hotel were just plain wrong which the hotel staff refused to accept even when presented with picture evidence which showed that their answer was incorrect. We are aware that ownership of the hotel changed in late 2018. We are led to believe that the new owners are an investment company who, in view of their lack of expertise in hotels, have contracted out management of the hotel to a third-party management company. We also note that most of the longer serving management team, employed directly by the hotel during our previous visits, have left the hotel leaving us with the overall impression that the hotel is under-managed and under-staffed. We believe that the current disconnect between ownership and direct onsite responsibility for customer service is a significant factor in the decline of our festive experience.

Emma M, Manager at Three Ways House Hotel, responded to this review
Dear PJE 1000 I am very pleased that I have managed to contact you directly and have a long chat about your stay with us over Christmas as you have stayed with us before and very much enjoyed it. All your points have been taken on board and I am delighted that you will be returning for Christmas 2020. Christine Anderson Business Development Manager

"We have lost our favourite New Year's Eve hotel"

3
Babeski, Teddington, United Kingdom 01/01/2020

This was our 5th visit to this hotel for a New Year's celebrations but the first under the new ownership. We used to love the cosy atmosphere, personal attention, great food and dancing to the music of a fantastic band. It has changed. On arrival, we have put one of our empty suitcases on top of the wardrobe in our room and disturbed a thick layer of dust that fell on the tea making facilities. Clearly, nobody has dusted there for a very long time. But the most disappointing was the New Year itself. On the positive side, our food was very good. My husband's steak and my fish were cooked very well. But our New Year was totally spoiled by the band that played noisy, unpleasant, rock-type music with no melody to it, totally unsuitable for the audience - all of us in the 50+ age group. We love dancing (and this is one the key reasons we booked this stay) but my husband did not want to dance to anything. When the band finished and a CD of "Sweet Caroline" was played almost everyone went dancing and sang along. We would have been better off with a CD. Another upset was staff starting to clean the tables half way through the evening and setting for breakfast straight away. They sprayed the table next to us with a cleaning liquid - it did not enhance the ambience when we were having our dessert and still had at least 2 hours to midnight. When we left our table for a short period (although I left my purse and my husband his jacket) all our drinks were cleared. The New Year champagne drink was brought much too early at 11.30 and waitresses were holding glasses by the top rather than the stem making them warm. So we were welcoming the New Year with warm champagne. The band stopped playing at 11.45 and did not do any build up to midnight - in fact they had no interaction at all with the audience. About 10 mins after midnight a waiter came to our table and asked us to move to the lounge as they wanted to set up the table for breakfast. The lounge was full with no seats left so we just went to the bar and then quickly to our room - the evening cut short. We felt that the staff wanted to get rid of us as soon as possible. The following morning, while we were having breakfast one waitress threw some cloth to another next to our table as she wanted to save herself a few steps. We were left disappointed as we used to enjoy our New Years there so much. We now have to look for another place for our New Year's celebrations.

Emma M, Manager at Three Ways House Hotel, responded to this review
Thank you for taking the time to leave this review. I am deeply sorry that you did not enjoy the New Years Eve celebrations, especially as you had been before to this event. I would very much like to speak to you personally, as I have done with another email that I have received about the band and some of the other issues that you have brought up. If you are able to give the hotel a quick ring and ask for Christine Anderson, then I will ring you back. Thank you Christine Anderson Business Development Manager

"Three Star hotel, with a six star feel!"

5
cburry456, London, United Kingdom 31/12/2019

This was my 3rd Christmas here, and they just keep getting better and better! Warm and welcoming, and nothing is too much trouble for these excellent staff. With parties ranging from a solo traveller (me) to a family group of 22 (including dogs and 6 week old baby), everyone was looked after superbly.

"Unhappy experience"

1
VLE1000, West Sussex, United Kingdom 28/12/2019

Five day visit for Christmas break having visited on 4 previous occasions for a Christmas break. Following a change in ownership, in our opinion, there has been a marked decline in the quality of the festive experience. Inconsistencies in the quality of the food including an undercooked and cold “cooked” breakfast. Failure to provide a full housekeeping service on Christmas Day; had to make own bed and wash-up room crockery. We paid a premium price for mediocre service and facilities.

Emma M, Manager at Three Ways House Hotel, responded to this review
Dear VLE 1000 I am very pleased that I have managed to contact you directly and have a long chat about your stay with us over Christmas as you have stayed with us before and very much enjoyed it. All your points have been taken on board and I am delighted that you will be returning for Christmas 2020. Christine Anderson Business Development Manager

"So friendly and hardworking quirky hotel"

5
302MichaelS, London, United Kingdom 27/12/2019

My family and I together with another family stayed over Christmas and it was a lovely experience. We are like a travelling circus with ten adults, two ten year olds, a six week old baby, four dogs and a cat, Something of a challenge but the hotel rose to it magnificently. The food was really good and despite our being a large party and the Christmas holidays having the usual staff shortages, we were always served quickly, there were no mistakes and we felt really welcome. The staff were without exception charming and helpful and the hotel is warm and welcoming. The quirky bedrooms are fun and this hotel is such a pleasant change from the functional chains of hotels which are now so prevalent unless you want to pay Relais and Chateau type prices. We will definitely visit again

"Quiet Room and Pudding Club"

4
User 25/12/2019

The room was clean and quiet. The view of the garden was lovely. We booked tickets for the pudding club. What a fun night. We met very interesting and really fun couples at the pudding club. The food was amazing and we walked away completely stuffed. I would highly recommend this activity as something off the beaten track while in the Cotswolds.

"Hmmmm "

3
karenb21, uxbridge 21/12/2019

I don't really know what to say about this place . It wasn't a bad stay . We had room 10 which was certainly very different . A little damp sadly . Comfy bed nice shower and bath . Great double glazing to keep the noise out . I really am not a fan of buffet breakfast so wasn't particularly keen on the selection that was available . We didn't eat in the restaurant as it seemed a bit soulless .

"Beautiful Cosy Hotel and Fantastic Pudding Club Meeting."

4
ZenSenior, Bristol 21/12/2019

My birthday treat to go to the Pudding Club Meeting at the Tree Ways Hotel and what a treat it was. Been to the hotel before but not attended the official Pudding Club Meeting before. Good free car park and we stayed in room 6 a standard double on the ground floor. Nice room ideal for us to get ready and overnight rest. The Pudding Club was the highlight. You all sit on large trestle tables of about 10/12 and there must have been 6 tables so a popular event. Tim our host and master of ceremonies was superb and organised the evening. The puddings are brought in one by one to applause and as a birthday boy I got to bring in the Jam Roly Poly (my choice) and present it to the tables. After the main meal (we had turkey) you get to try all 7 puddings (see pic) and vote for each, at the end of the evening you vote for the winner and get an Official attendance certificate. Wonderful evening! Helpful tip: Starve yourself beforehand and start with tiny amounts of each pudding you can go back for lots more of your favourite after the 7th and seriously think about not booking the breakfast next day we wish we hadn't.

"Lovely room, very quiet and peaceful hotel"

4
Rob E, Bristol, United Kingdom 18/12/2019

Didn't eat at the hotel so can't comment on breakfast or dinner but hotel itself was lovely and set in a very pretty little vilage. The bar is quite modern and open but there are 'cosier' corners if you go beyond reception and into the seating area behind. Room was clean and well-maintained. Bathroom was a good, modern standard.

"Absolutely Superb!"

5
Daniela_jasper, Bidford-on-Avon, United Kingdom 08/12/2019

We visited The Pudding Club to celebrate a family birthday and were absolutely blown away by it! The food was amazing (the roast beef was cooked to perfection), the desserts were sublime, and the staff couldn't do enough for you, going above and beyond in every possible way! Thank you so much for the most enjoyable evening out we have had for a long time. We will definitely be back!

"Great breakfasts, accommodation to be improved"

3
magdaB734, London, United Kingdom 07/12/2019

I stayed in November, in room 8, listed as single; the cosiness was no bother, but please ! the over-hard mattress which slumps from being well-used, should go; the clothes hangers were immediately above the kettle/tea preparation area, a real Safety issue. I mean with no clearance, so long jumpers, skirts, trousers, had to be doubled up, or removed altogether, like the coat which had to be hooked on to the bathroom door. There was nowhere else to put it ! The reading lamp was perched on a shelf above the bed, unsafe too. There were unsightly spots on the carpet which would not encourage me to stay there again. The bathroom facilities were good, as was the b'fast. My earlier stay in August in a large double room was fine, but then the price was that much higher. A lower price does not require a drop in standards.

"Pudding club stay"

3
julief960, Gloucestershire, United Kingdom 06/12/2019

Room pleasant, nice view over garden, bed to small. Duvet too thick making it hot. Could hear conversations and snoring from next door room. Breakfast an additional £15.00 each on top of a £96 room. We did not stay for breakfast! No one at reception when we checked out. If this was the tv show 4 in a bed, I would have paid £70 and expected breakfast.

"Why change the habits of a lifetime?"

5
Nigeljameson, Whitchurch, United Kingdom 05/12/2019

Well, around 35 years anyway - that's how long we've been coming to this hotel and our latest stay was overall as good as ever. A Classic room this time but looked recently refurbished and perfectly adequate for our 2 night stay omn their Winter Offer (really good value for money!). The quiet ambience of the hotel remains with the new owners and all the staff are friendly and helpful. Breakfast excellent (although disappointed that my favourite Kitchen Garden marmalade was not available - albeit jams were) and the 2 dinners we enjoyed were of a very high standard. All in all, we shall return!

"Poor Standards"

2
User 30/11/2019

First impressions where the carpets were filthy,even going up stairs,on arrival in our room carpet was cleaner,we had a good size room it all looked clean,very good facilitess.tv,radio cd player,tea and coffee,biscuits,so we thought ok,then the next morning just before leaving the bed sheet slipped off the mattress and it looked filthy,didn't wish to lnspect any further,but that sort of thing is discusting, thats why I would never stay again.

"No complaints until I forgot my laptop charger..."

3
User 30/11/2019

I stayed in the hotel for a few days and thought that my stay was pleasant. It was a quiet bedroom, there was a nice breakfast and it is located in a calm area of The Cotswolds. However, do not forget your personal belongings in the hotel as you might never see them again. I left my laptop charger in my room and despite calling them the next day I never heard anything from them. Disappointing.

"Lovely meal in The Brasserie"

4
KatyHertfordshire, Hertfordshire 26/11/2019

Dined here recently and were not disappointed. The service was excellent and our waiter couldn't have been more helpful. We tried to choose a light meal in order to have room for pudding but even so struggled to eat it all! There was only one other table occupied at the time of our visit but it was an enjoyable evening.

"A great meal but no pudding - despite it being known as The Pudding Club"

5
Bob L, Banbury, United Kingdom 25/11/2019

The only reason we didn't have a pudding at the Three Ways Hotel, known also as The Pudding Club, is that we were replete after a wonderful starter and main course of steak and kidney pudding. We watched our two friends devour their puddings - but they went without starters to compensite. We are told that the hotel has undergone an extensive refurbishment by the former owner of the Wroxton House Hotel - and they have done a wonderful job. Despite it being a Friday, when we thought the place would be busy, we virtually had the place to ourselves. The four of us were served by a wonderful, very helpful and cheery waitress who couldn't do enough for us to make this a great experience. An excellent menu to choose from and fairly priced considering the standard of cuisine that was served to us. We had a look round after our meal and found the dining facilities seem to go on and on with a large room at the rear overlooking the garden which must be capable of taking 70+ people - so ideal for small weddings and other events. Mickleton is a lovely village and the surrounding countryside would make this an ideal place for walkers - and Chipping Camden is only three miles away. Worth a diversion on any trip in the Cotswolds.

"Outstanding puddings"

4
Chris D, Evesham, United Kingdom 23/11/2019

Over 60 members of our Club met here recently for our annual winter lunch for the third year in succession. Once again we were warmly welcomed and looked after wonderfully. The staff were superb and Christine was on hand throughout to make sure we had everything we needed. Whilst the main courses was permfectly acceptable, the puddings as ever were outstanding.

"Holiday from America!"

5
Nadiayo, Issaquah, Washington 13/11/2019

One of the most pleasant hotel stays we have had in a long time! This hotel is more of a BandB or boutique hotel. Extremely comfortable, quiet, relaxing and clean. Staff is exceptionally attentive. High speed internet seemed the fastest I've ever experienced while traveling. Bed was very comfortable. Bathroom was nicer than my bathroom at home!!! Very warm and inviting. I Highly recommend this hotel and would enjoy staying again!

Sarah B, General Manager at Three Ways House Hotel, responded to this review
We are all delighted you had a fabulous stay and appreciate you taking the time to leave us a review. Being able to relax and feel comfortable when on holiday is so important. We hope you enjoy the rest of your trip around the UK. Kind regards, Sarah

"Pudding club "

3
jacquipricey, Lincoln, United Kingdom 13/11/2019

Attended the pudding club event. The hotel was easy to find , good parking. The entrance was good but would of been even nicer if the fires were lit & in the bar area. We had a themed room , quirky & basic but fun ! Not the cleanest hotel , hallway stairs were dirty . The event was fun . Breakfast was terrible... no one came for ages to ask for hot drinks & the self serve buffet was poor, sausages undercooked , eggs dropped in oil & a small bowl of runny scrambled egg & a smaller bowl of beans ! What for the whole restaurant! No butter for toast . We only stayed as booked the pudding club. Would not stay again .

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for taking the time to leave your feedback following your stay with us. Sorry you felt breakfast wasn't up to par, we do find replenishing the buffet little and often ensures the food stays fresh and hot, hense the smaller dishes. I am glad you enjoyed the pudding club and the atmosphere, our themed rooms are good fun and help make it a special trip. Kind regards, Sarah

"Cosy country hotel"

5
Vdoo, Newquay, United Kingdom 13/11/2019

Lovely cosy bedrooms which are clean& decoration fitting for the area.Public areas have log fires to add to the atmosphere.Staff are helpful & friendly.The food is well cooked & tasty quite the best hotel food I have had,the.I think some of theprevious reviewers do not understand what a british pudding is when they said they were stodgy and contained suet!.

Sarah B, General Manager at Three Ways House Hotel, responded to this review
What a lovely review for our kitchen team to read, I will ensure they have all seen it. We have two wonderful ladies who head up our pudding section and they would never be too far from their packet of suet!! The lashings of custard that always accompany their puds is also an essential part. We look forward to hopefully welcoming you back in the summer for one of our summer pudding clubs. Best wishes, Sarah

"5 Woofs and a lick - a truly dog friendly"

5
Gwentoniantraveller, Aldershot, United Kingdom 11/11/2019

Visited for a weekend break with the family (5 adults and 2 dogs) which also included the Pudding Club. This really is a dog friendly hotel. The staff are all very kind, patient and understanding of each of our four legged family member's individual needs. We felt very comfortable having them with us to enjoy every part of the break. The dogs are not allowed in the dinning room (which is quite acceptable/understandable) but are free to be in the bar. The staff proactively offered suggestions, including recommending to us that breakfast could be served in the bar and each day set out a table for us. We went for the Pudding Club, but I would go back to enjoy a break with our special family members any time and would recommend to anyone with dog. All parts of the hotel were clean, spotless and comfortable, Nothing seemed too much bother for anyone. Thank you Three Ways House Hotel for a lovely autumn weekend away.

Sarah B, General Manager at Three Ways House Hotel, responded to this review
You really are seeing the Cotwolds at some of their best at this time or year. There are so many walks straight from our doorstep and the autumnal colours are in full swing, it is stunning. For many owners, dogs are part of the family and only right they join you for a holiday of their own. I hope the dog box with biscuits and treats in your room helped make their stay comfortable. Best Wishes, Sarah

"Good Gluten Free options"

5
User 23/10/2019

Our accommodation was very good, service was cheerful and very efficient, nothing was too much trouble. All staff were helpful and well prepared in helping me choose gluten free options and for the "Pudding Club" evening special puddings were prepared for me. Our 3 night stay with a large group of friends was most enjoyable, the large lounge area enabled us to gather with a drink before dinner.

Sarah B, General Manager at Three Ways House Hotel, responded to this review
We are fortunate that all food in the hotel is cooked on site and fresh to order allowing us to accommodate many food preferences by amending dishes to suit. It is always nice to find an excuse to catch up with friends or family and our lounge allows a lovely base for you to use, especially at this time of year with the fire going. Best wishes, Sarah

"Pudding Club"

4
DaveBoss, Northampton, United Kingdom 21/10/2019

We stayed for one night. We had signature rooms and both were very nicely laid out with good attention to detail. The hotel is easy to find in the heart of the village. The bar and lounge areas are nice and relaxing. The hotel is like a tardis. Could do with better internal signage as quite a few people were getting lost between the rear lounge and the bar/reception. The pudding club was good, nice meal but all the puddings were a bit too similar. Either made from sponge or suet. As you can imaging very filling. Most of the staff were friendly and happy although some of the younger staff looked like they were bored. There was limited parking in the car park as the hotel was busy but there was plenty of parking on the street. Not sure if we would return or not. Been there done that.

"Ezcellent hotel I would thoroughly recommend"

5
V4761IMjohn, Bedford, United Kingdom 16/10/2019

I led a party of 18 Classic car enthisiast for weekend away enjoyingour cars and a Sunday Tour. The Three Ways Hotel could not haave been better host to us for the Friday and Saurday nights. The staff could not hhave been more courties and helpful - nothing was too much trouble for them all. The hotel generally and rooms are in excellent conditon, very clean and tastefully deorated. We all enjoyed excellent breakfasts and an evening meal on the Saturday night. The Butchers Arms just down the road is worth a visit and for a group you must enjoy a session of skitltes, grreat beer and fab home cooking provided by Michelle. Cannot praise these two venues too much. JT

"Poor attention to detail"

2
alisonocr, Leicester, United Kingdom 14/10/2019

Avoid room 41. It is above an intolerably noisy extractor fan. Some staff appeared to be and said discriminatory things and made us feel very uncomfortable when checking in. On the positive side, the food was quite good.

"Gets worse and lousy value for money"

2
David R, Smethwick, United Kingdom 14/10/2019

Arrived as a family party, booked into the pudding club as my sister adores puddings and must admit they were very accommodating in moving us two from the pudding club into the restaurant as neither of us like puddings - we had asked to have a cheese board instead of puddings and were told that was not possible. Room very tiny, just about acceptable. Notepaper left and guest survey - but no pen. 2nd day the coffee tray was not replenished with coffee. Ground floor with access to paved area of garden but all slabs need coming up and re-laying, all loose and uneven and dirty - quite an H&S problem. Could not believe that when my wife wanted a coffee in the bar, we looked at the menu and 2 biscuits were £2.50!!! Dinner night one in the restaurant was OK, starters fine but mains so so - my ribeye served on cold slate - meat soon cold and quite tough too - jaw bone has a real good work out. Although the wine list was brought over - had to ask waitress to send wine waiter over as no-one came to take the order before then. Gorgeous Malbec but so expensive - available from Winewaiter.com at £8 - hotel price £23.As we do not like puddings - what did we have - a cheeseboard which we had been told was not possible in the pudding club. Also, be aware that if you book half-board you only receive an allowance towards dinner and that would not have covered our dinner of 2 starters, 2 mains, 1 side and the cheeseboard which came in at £75.00. Breakfast used to be amazing - buffet-style which normally I hate but this used to be superb with so many choices. Now just a normal buffet-style with nothing special at all other than the gorgeous compote with the continental - however plates there are suspect - wet from the dishwasher and a whole set still dirty - my wife sent a whole stack back and then even had to ask for a plate as the waitress did not bother to bring back. Hot breakfast - cold plates - asked for a hot one and the manager lifted them all up and said the bottom one should be warm and then put all the cold plates back. Sausages good, bacon some hard, scrambled just a clump and hard, fried very very oily/greasy, black pudding hard. No-one bothered to ask if we need more coffee/tea/toast. 2nd night in the brasserie - a tiny, cold room with a doorway into the bar but no door so the noise from the bar totally unacceptable. Well over-priced with fish and chips (did not say what fish it was) @ £15 and served on slate - what has happened to proper crockery????? 2nd day was sitting in lounge reading the paper when a lady rushed in at 8.45am to start hoovering - gave it a 'cat-lick' - came nowhere near me and even left a pint glass on the floor - not an acceptable standard of housekeeping at this price. 2nd breakfast - wife asked for 2 poached eggs on buttered toast - got 2 poached eggs with water on plate - had to send back as no toast - over 5 minutes wait for return with the correct order. The furniture is all old, mismatched and very tired as are the carpets. The log fire was not lit even though it was a miserable weekend - if you wanted it, you had to ask reception to light it! All in all this is not good value - with drinks, 2 night's stay cost over £500 - could have 3 nights most places for this - and quality stays at that. This was our third visit and will definitely be the last even if it means missing a family outing.

"Fabulous Weekend"

4
Alison B, Southport, United Kingdom 13/10/2019

Arrived during a heavy downpour but received a very friendly greeting from the two ladies on reception. Booking in was very quick and we were shown through to the lift area with a quick guide to the bar, restaurant and lounge. Room we stayed in was The Chocolate Suite which was was fun and quirky - attention to detail was brilliant. Room was a good size, bed very comfortable and lots of the usual refreshments, plus biscuits and bottled water. Bathroom was a decent size and had a large bath with shower over and range of toiletries. We stayed two nights and even had a towel change and a pretty thorough tidy up on first morning. First night we attended the Pudding Club joining in with 60 other guests. We were welcomed with a glass of Buck's Fizz and a fun introduction about the Pudding Club by Lucy who hosted the evening. Having had a delicious lighter main course we had a parade of the choice of seven desserts and the tables took it in turn to go up for their choices - certainly no problem asking for more here - you go up for each dessert or as many as you can sample. Great atmosphere and plenty of laughs with the other diners on the shared tables. Second evening we opted to dine in the Salford Restaurant - with a good choice on the menu. Very pleasant and relaxed and good atmosphere, food delicious and well presented. Breakfast on both mornings we found excellent - can't think of anything they didn't offer - All very well done. Will finish off with praise in particular for Lucy, exceptional host of the Pudding Club who showed lots of enthusiasm throughout, keeping the evening entertaining plus she demonstrated a friendly manner on all other occasions in the restaurant both at breakfast and during the evening. Finally a mention for Bart - barman and waiter, always smiling, always busy well done.

"Three ways House hotel stay in the cotswolds"

5
cazready2go, London, United Kingdom 04/10/2019

We stayed here for four nights b&b. There is a car park, and the hotel is located in a lovely village, close to plenty of lovely places to visit.our room was comfortable, clean and breakfast was very good. We had dinner here in the restaurant the first night and the food and service was excellent. We also ate in the brasserie which had a good choice of meals. I would recommend this hotel, and would return.

"Wonderful!"

5
ultrapilot, Indian Rocks Beach, Florida 30/09/2019

We have been hearing about this place for years and finally had a chance to book it with another couple with the major reason reason being the "Pudding Club"! If you don't know what it is then check out the hotel website. All I can say is, that's more fun than anything you can do with your clothes on! We had a blast! We laughed so much our stomachs hurt. As for our room it was lovely. Nicely decorated, clean and comfortable. Plenty of parking behind the hotel. A perfect location from which you can tour the Cotswolds and the quaint villages that make it up. We stayed two nights and enjoyed dinner and breakfast. The food was excellent as was the service. The lobby is large and has a small bar. A nice place to gather at the end of the day, have a drink and discuss Brexit. LOL. FYI the rooms are nicely equipped with flat screen TV and frig.

"What a Treat!"

5
JazzLovers73, Tewkesbury, United Kingdom 30/09/2019

We booked a special Lazy Sunday Deal to celebrate our wedding anniversary. The staff were very welcoming and at all times friendly and helpful, even carrying my case to our room. Dinner that night was extremely tasty with a trio of puddings to try. Our bed was exceptionally comfortable and the ensuite room clean and modern. The breakfast choice was good and they cooked fresh eggs for us. Had to settle the bill of course for bar drinks, Chiliean wine and meal choices over a limit (which had not been made very clear) but happy to pay for what was a great treat. Would recommend.

"EXTREMELY DISAPPOINTED"

2
brian m, Derby, United Kingdom 24/09/2019

Arrived to see 2 ladies behind reception, one just scowled at us. as if to say CLEAR OFF the other took our details and showed us to our allocated room,, SYRUP SPONGE alas the room was fairly small and very tired....needs money spending on it....yes! it was QUIRKY BUT VERY TIRED Early hours following morning....room phone went.....Night Manager.....we believe you have a leak in your bathroom , please check..........true there was water about N.M. said we have another room for you , but i cannot do anything till day staff come on at 7 AM Not taking a Shower , lest we make things worse,,we packed ready for the move 9 AM....NO SIGN of day staff.......so went to reception .....saw General Manager .....a COULD NOT CARE LESS attitude protruded........i said THAT IT THEN ,,,, no compensation .....reluctantly gave me £50 back...........in all fairness , the way they treated us with DISTAIN it should have been a FULL REFUND This was our third visit.........will we go again or recommend it ??????? TAKE A GUESS

"Beautiful hotel and location"

5
k_delord1, Worcester, United Kingdom 23/09/2019

We stayed for one night in order for us to attend a 50th birthday celebration locally. The staff were very welcoming and helpful. We stayed in a family room which was beautiful and comfortable. Breakfast was delicious and the choice was perfect. The hotel was very well presented and the decor tasteful. We would certainly come here again. Thank you.

"Ok"

3
meandmel, guisborough 13/09/2019

Clean comfortable room. Rather expensive meals so didn't bother. Breakfast was a bit disappointing. The oil the eggs were fried in tasted accrid quite unpleasant and the sausage was grisly, the milk on the cereal I assume wasn't cow's milk as it was really sweet. Sorry

"Gorgeous B&B in archetypal Cotswold village "

5
CBR2789, Harpenden, United Kingdom 11/09/2019

Stayed here for a weekend and booked one of the bigger rooms (see photos) lovely beams, huge bathroom with spa bath, nespresso machine, etc. Staff were wonderful and location was perfect for the surrounding Cotswolds villages - spent one day in Stratford which was only about a 20 minute drive and then visited Stow and Bourton-on-the-Water which wasn't that much further. Didn't eat in the the restaurant but breakfast was lovely, toast brought to your table with lots of tea/coffee and then a buffet selection of homemade muesli, granola, yoghurt, cereal, pastries and a separate hot section with amazing local bacon, sausages, etc! All in all a really lovely stay!

"Old school hotel as it should be...."

5
Maija63, Melkbosstrand, South Africa 03/09/2019

I had a completely unplanned weekend at the Three Ways House, and arrived in a rather frazzled state. The welcome from the reception staff was nothing short of marvellous, and they were kind and super efficient. My room was small but perfectly proportioned for a single traveller. It was very clean, comfortable and quiet. A nice touch was told fashioned radio, which was in contrast to the modern television. As a female traveller, I am always grateful for a mirror which can be used with a hair dryer (so many places fall down on such a seemingly small detail), so the small dressing table was very welcome. The toiletries in the Bathroom were lovely quality, and the water pressure in the shower was good, as were the quantities of hot water. Breakfast was a veritable feast, and it's hard to imagine that anyone could walk away unsatisfied with the offering. Service by the young waiting staff was cheerful and efficient. The location of the Three Ways is excellent - the village is lovely and is within easy reach of many of the Cotswolds 'hot spots'. My only regret is that I did not have longer to stay and enjoy the delights of the 'Pudding Club' which is a unique offering from the Three Ways. Overall, it was a wonderful two day stay, albeit completely unplanned. This is hospitality as it should be.

"Hidden Gem"

4
S5238SOpaulf, Elland, United Kingdom 01/09/2019

This is a lovely hotel in a nice small Village, the food was lovely (I had the Chicken Caesar salad Devine with wine) the drinks were reasonably priced, the service was excellent from all the staff, and I slept like a log, warm comfortable bed and village silence..

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for your lovely review I am really glad you enjoyed your stay and hope to welcome you in the future.

"3 night stay over August bank holiday weekend 2019"

2
peterderham, Newcastle upon Tyne, United Kingdom 31/08/2019

Avoid room 47 The room doesn't have a window it has a small skylight and unless you are tall you cannot see out other than the sky - skylight is approx 80cm long by 45 cm wide The mattress is firm and not comfortable- the double bed is too narrow for comfort - there's a duvet and a black mohair throw which is a bit tired looking to be honest to fancy using it - the duvet doesn't seem to be laundered between guests - it smelt The breakfast is alright The bar is awful - the hotel staff don't know what a dry martini is -Jason is particularly awkward and unobliging - it's an issue to get the drink you want - packets of plain crisps not available - instead plain crisps offered which accompany meals - stale and awful After dining twice at night -went elsewhere for an evening meal in Chipping Campden After settling the bill at 10:30 am - the reception staff smiles change to just wanting to push you out on the Tuesday morning - ( the rather plain looking lady at reception ) This was our second stay and will not return Give it a miss unless you have no other choice

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for taking the time to write your review. I am sorry that you were unhappy with your room it is a shame that you did not speak to us and make us aware on the first day of your three night stay as we could have arranged to move you to another room. Unfortunately mattresses are very personal and each of us have different preferences. I can assure you that all linen is changed between guests and again if you had an issue and had made us aware we could of rectified this for you. As you can see from previous reviews many people comment on our service and how helpful and friendly our staff are, so I am unsure as to why you would not have received the same service. I am sorry that you will not be returning.

"The pudding club"

5
User 28/08/2019

Buck's Fizz on arrival, had a lovely meal to start, salmon and salad nice and light but still felt extremely full by the end of evening. Had a great evening, sat on tables of 12 everybody very friendly would have been nice to have had first names stickers. Had a parade of the puddings and at the end of the evening we had a hand vote of our favourite pudding, butterscotch pudding was the outright winner,really really good! Tim who hosted was great.

Sarah B, General Manager at Three Ways House Hotel, responded to this review
I am really pleased you enjoyed the Pudding and will ensure Tim see's your review, thanks again.

"Fantastic stay!!"

5
theresa440, London, United Kingdom 27/08/2019

Wonderful hotel with a warm and friendly service. We had a themed bedroom, the Chocolate Suite and the decor didn't disappoint! Good size room with a large bathroom. We booked The Pudding Club evening hosted by Tim. I will definitely recommend this experience if you love puddings!

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for the great review, I am really pleased that you had such a nice time and will ensure Tim reads this!

"pudding club and hotel stay"

4
cnc024, Warwickshire, United Kingdom 25/08/2019

great place .great puddings the specail rooms where not that good .no chocolate in the chocolate room .and air con did not work.moved to another room that' was better .although mattress not good .but would return

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for your review. I am sorry that your air-conditioning wasn't working and that you had the inconvenience of moving. I hope to welcome you back in the future.

"Home from Home"

5
User 21/08/2019

We recently had an overnight stay as opposed to our usual although occasional Sunday lunch visit. Supper was eaten in the Randall's Bar, where we enjoyed a fish & chip supper accompanied by a glass of wine. Followed by a substantial breakfast the next morning. Service was friendly & efficient. Our rooms were spacious in size for single occupancy, clean & very comfortable with the rather lovely addition of being able to hear the local church bells. This is a totally unpretentious hotel, high standards always maintained, but where you are always made to feel very welcome & most definitely at home. Already looking forward to our next visit!

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you I am really pleased you enjoyed your stay here and look forward to welcoming you back.

"Perfect stay"

5
User 21/08/2019

Nothing about our stay was anything less than perfect. We stayed in the chocolate themed room and this was by far our favourite part. It was lovely, well presented and very well kept. The little touches were great (big fan of Molton Brown products in the bathroom!). The food in the restaurant was brilliant and no complaints there either! The hotel was very well presented and extremely well maintained. We had no complaints whatsoever! Perfect first wedding anniversary for us :)

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for taking the time to review the hotel I am glad you liked the chocolate suite in particular. Thank you for choosing us to celebrate your first wedding anniversary. I hope to welcome you again soon.

"greaqt breakfast"

5
chrisandbrenda2016, Cardiff, United Kingdom 18/08/2019

My partner and I stayed for two nights in a superior room. It was spacious and clean. The bathroom was spacious, spotlas and the water hot and tea The breakfast was great and we really enjoyed ourselves. The location is ideal for Hidcot and other attractions.

"The Pudding Club night treat"

5
paulboast, Burton upon Trent, United Kingdom 18/08/2019

The evening was a real hoot. Great meal, puddings, presentation and company. Would recommend this to any couple looking for a treat and a laugh! Particularly liked the format and the comedic approach.

"Return to Three Ways Hotel to find a BIG change !"

2
Michael B, Kidderminster, United Kingdom 16/08/2019

Stayed here and had many good meals over the years, to return and find the good food I remember no longer exists. Sunday lunch was served out in a side room of the bar (not Restaurant) The roast beef we ordered was inedible, it was sent back and replaced by the pork, which was also inedible at which point we left the table. Very disappointed as this was a gift, but moneys were refunded.

"Relaxing Stay-Great Food"

5
LadyTraveler2020, Fairfax County, Virginia 11/08/2019

My hiking group stayed in this hotel for a week. It was a wonderful time in a quiet inn with really great food server by helpful attentive staff members. The breakfast selection was plentiful, varied, and delicious to say the least. Dinners were superior as well. (Lunch was served in the bar, but we were out hiking.) There are lots of seating options for spending some quiet time with a book or outside in the large garden area chatting with spouse or friends. Romantic setting. I stayed in a double room on the first floor rear which had a lovely little seating area in my private garden. If you forgot something there us a store right across the street with a little bit of everything. And fir a change if scenery there are two pubs in town and one offers skittles, which is fun even for a novice. It's a lovely place to stay.

"Breakfast"

4
Wayne P, Ebbw Vale, United Kingdom 09/08/2019

The breakfast, £15, was brilliant. All you eat buffet style. I stayed in a single room. The bed was comfortable but quilt too warm. Shower room good enough. Good shower. No wardrobe but a rack to hang clothes and baskets underneath for stuff you don't hang. The blinds to the window were not easy to do. There were no curtains and as the room was facing the road, with low windowsill, blinds had to be lowered. Great little pub the butchers arms 200 metres away. Great for evening meal and a lot cheaper than the hotel restaurant. If I work in the area again I will use this hotel again.

"Pudding Club Break"

5
sadvic, Atherstone, United Kingdom 09/08/2019

Went on a 3 night break with the final night being at Pudding Club its our 6th time to the Pudding Club as it's a lovely night , we got there late Wednesday afternoon noon checked in to the Chocolate room and decided not to venture out but to have a relaxing drink and afternoon tea in garden then a walk round village, then back to room to unpack shower and down to bar for dinner of fish and chips which is not to be missed as delicious they are, then more drinks in bar . We spent Thursday touring around some of the local villages and then a curry dinner at Morton in the Marsh, which was well needed after the walking . Friday was spent relaxingly walking around village and looking around church, the hotel is a good base for getting around and enjoying some relaxing walks . The Pudding Club night was here, we went down for the pre meal drink and to meet other guests and the talk from the hostess, the whole evening is such good fun, delicious food, deserts to die for and nice meeting new people, we will be back again. Thank you

"Fabulously dog friendly but slightly disappointing "

3
User 29/07/2019

Loved the box of dog-related items and goodies and found the place very clean and the staff very friendly. Food was nice also. But having read all the hype about the pudding club and seen the website, we expected it to be a bit more boutique-y and charming, so our initial impression was rather disappointed. Decor generally old fashioned and the carpets are dated and shabby.

"Needs to get in the 21st century"

2
Ringo1961, Solihull, United Kingdom 29/07/2019

Visited here in a gift voucher from a family member. The hotel is very tired and in need of a total upgrade. The standard double room is tiny with an even smaller bathroom. The double was really a large single being a 4 foot bed. I'm only 5'7” so anyone over 6 ‘ would really struggle. There's no air con. We visited after a heat wave when it had cooled down and the room was still too hot during the night even with the windows open. Finally the sound proofing is terrible. I could hear people talking in the next room at 2am which kept me awake. The lounge and bar areas are very tired again. The website says the bar area is cosy. It's furnished with very old tables and is stark not cosy! We went to the Kings Arms for a drink which is much nicer. The restaurant is actually quite nice and we enjoyed the food, although the salmon starter was made up of 3 very small pieces of salmon. The deserts were nice but had much better is top quality restaurants so there's a lot of false hype around the pudding club. Wine was very nice. All in all this needs totally upgrading.

"Downhill"

2
inneedofrest, Leicestershire, United Kingdom 27/07/2019

What has happened to this place? We used to go to this restaurant quite often when we were in the area. The food was always good and the place seemed very smart and efficient. Called recently and with the sun shining decided to have lunch in the garden. The furniture was really down at heel. Some broken. One table , the only one with an umbrella, was still full of morning coffee crockery, we moved that. We ordered sandwiches and the bread was stale, salad limp. Expensive rubbish. The garden looked uncared for. How disappointing! Forget this place.

"Cleanliness"

2
s22775, Buckinghamshire, United Kingdom 23/07/2019

Room dusty dead flies and mould on windows . we was only in room a few hours , but mentioned it to the manger , he said he would mention it to house keeping!!! Breakfast was nice, limited selection, but ok

"Excellent two night stay"

5
Mike E E, Forest of Dean, United Kingdom 22/07/2019

Two night stay with our dog. Treats and blankets in the room on arrival for our dog. Room had external door out on to patio area. Which is ideal for the dog. Excellent breakfast and evening meal both served in the bar area so the dog could be with us. Very pet friendly. Very good staff. Will definitely stay at the Threeways House again.

"Cotswolds Stay"

4
User 22/07/2019

Stayed at this hotel in Mickleton for a family wedding held at a local venue. Can recommend it but it is overly priced in my view in comparison with others I have stayed at. The rooms however are comfortable, clean and reasonably well decorated. The breakfast is very good, staff are friendly and helpful.

"Welcoming staff and pleasant stay"

4
stevebintley, Milton Keynes, United Kingdom 22/07/2019

From the outside this is a gorgeous looking hotel in keeping with the local surroundings. Staying a single night didn't disappoint and it was a comfortable base. The car park isn't the largest and it was full on our Tuesday evening. Checking in was seamless and the really friendly member of staff gave a good welcome and overview of the hotel. The downstairs areas are decorated nicely and with the lounge brilliant for relaxing. Many of the areas feel like they've been recently uplifted which helps keep everywhere feeling clean. There's also seating in the well kept garden to the side of the hotel. Their standard double room wasn't the most spacious but was perfectly comfortable. The bed was large with plenty of firm pillows, and the small table to one side had a nice selection of biscuits and drink facilities. The TV on the wall at the end of the bed was a suitable size and had access to all Freeview channels. There were electric sockets by the side of the bed which was really handy although, given the size of the room, the desk was pretty small. The bathroom was quite narrow but fortunately there were plenty of areas for storage. No bath but the shower was a good size with a decent head. The toiletries provided were quite small but everywhere was spotlessly clean. There wasn't an air conditioning in the room but the window behind the bed opened properly. A digital radio added a nice touch should you be staying for a longer period of time. The hotel also offers a range of ‘novelty rooms' should you be looking for something a bit more unique and memorable! The breakfast was impressive. There's a really good range of items on the buffet with the hot items being fresh and plenty of choice across pastries, fruits, cereals etc. There's also the option to have eggs cooked to order. The restaurant area itself is really nice with the tables comfortable and spacious. Staff were attentive and welcoming in the morning. The bar opposite reception is open until very late. Overall it's a nice well-run hotel with decent levels of service. Given the location and what's on offer it's good value for money and I'd recommend.

"Shabby public areas"

2
User 15/07/2019

This hotel is definitely leaning on its laurels. There was a musty smell throughout the public areas and the dining room was a mishmash of styles which didn't work and with no windows the walls were painted in a very dark colour which didn't bring any light. The carpet in the dining room was very dirty. The dinner was fine but overpriced. We stayed in a super twin room which was spacious and well equipped except for the beds which we both found uncomfortable, also there was very little toiletries for two people in the bathroom. The bathroom and public toilets were really stylish and very clean and in complete contrast to the rest of the hotel.

"Enjoyable, stay"

4
Hazelnut38, somerset 06/07/2019

We stayed for one night in order to visit the nearby Hidcote Gardens and were very happy with the hotel which was conveniently close to Hidcote. We ate in the Brassiere and really enjoyed the trio of puddings which we shared! Very helpful staff throughout hotel. Breakfast was very good with excellent choices of food. The pleasant hotel gardens were a bonus as the weather was sunny and we were able to sit out. Our room was quiet but rather dreary but ok

"Lovely hotel and majority of staff helpful, particularly at the pudding club"

4
Louisa_Kathryn, Bristol, United Kingdom 06/07/2019

We have just recently returned from a one night stay for the pudding club. The hotel is located in a beautiful Cotswold village, and the hotel itself is stunning both inside and out. Also has a lovely garden to sit out in. The lady at reception when we checked in was lovely and showed us where our room was. The bar staff and the staff working at the pudding club event were mostly friendly, but you felt they were almost there do a job and didn't feel they were going the extra mile for you which you would expect at a lovely Cotswold hotel like this. However, we were made aware that they were three staff down that evening so that is probably why. The buffet breakfast was delicious and plenty of choice. However, the customer service from the staff I did not think was that great, we weren't served at all and had to keep asking for tea and toast etc. We felt that were more of a hinderance to them with us being there. All in all I would return but up to other lovely hotels I've stayed in I don't think the customer service to their paying guests was good seeing as though we were very polite and never rude or anything. I would definitely return for the pudding club without doubt. It is a dog friendly hotel with plenty of off-road walks on the doorstep to enjoy :)

"One night after wedding stop over"

3
Heather K, North Wales, United Kingdom 26/06/2019

Car parking limited for all guests, get there at check in. Gardens over seating with tables, ideal for drinks/coffee etc. Steps to Lawn garden area. Front reception, often crowded and makes the front entrance difficult to access. Restaurant: Breakfast received in one restaurant.No check in or staff asking whether coffee or tea required. No staff welcomed us to relate the format of gathering breakfast. I believe there is also a wine bar type area for evening meals. Room: ground floor, over looking staff quarters, with net curtain to prevent them seeing in. Room advertised over looking garden area, it had a small garden patio area with two chairs. Over looked by staff coming and going to the portacabin. Bathroom , clean. Very narrow between radiator and bath facility to get to WC. If large in width, this may not be comfortable space. Large bed, with walking space around for one person. Space limited but well upholstered. Cos t£155 with breakfast inclusive

"Night away with hubby and our little dog"

5
Sarah G, Huntingdon, United Kingdom 25/06/2019

Had a lovely night away in hotel. Excellent meal and breakfast. Had to try the trio of puds was SO good and highly recommend. Sticky toffee definitely favourite. Staff were so helpful and attentive. Room was everything we could ask for, even had a box with Blanket, bowls, towel and biscuits for our dog. Had a ground floor room with a little patio which was really useful. Highly recommend the hotel and look forward to going back again soon.

"Short Break in the Cotswolds"

5
User 24/06/2019

The quality of the service in the hotel was very professional. The food in the restaurant and especially the puddings were of a very high quality. They allowed me to store my cycle in a locked store room which was ideal for a quick cycling break.

"Fantastic stay"

5
User 15/06/2019

We originally booked for one night just my wife and I but our dog minder let us down, rather than cancel we rang and asked if these any dog friendly rooms, the lady on the phone checked availability and we then had out first dog friendly hotel stay booked. On checking in the receptionist made a big fuss of our Cocker spaniel and the experience just got better and better, a lovely spacious ground floor room had a door leading into a private outdoors with patio furniture and there was a box with dog blanket, towel, bowl, biscuits and poo bags. The bar is dog friendly as well and as soon as we say down with a drink the barman came straight up and asked if we'd like a bowl of water for the dog. This was our second visit the first being without our beloved dog and we loved it both times, highly recommend anyone to enjoy a stay.

"Very nice hotel"

5
PaulineSJ, Brisbane, Australia 14/06/2019

We spent one night here on our walk through the Cotswolds. Although we turned up very bedraggled after being caught in the rain we received a warm welcome, and were delighted to be shown to a large and luxurious room. Everything was great – big, comfortable bed; spacious bathroom; good Wi-Fi. We had dinner in the pub section of the hotel and enjoyed our meals very much.

"Good location"

4
Sandra S, Wellingborough, England, United Kingdom 04/06/2019

This hotel is very pleasant with friendly staff. Very close to Chipping Norton a lovely Cotswold village and Stratford on Avon. Just a mile away is a truly beautiful National Trust garden. This hotel is also well known for its Pudding Club

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for your review as you say we are in a great location only minutes from Stratford and Chipping Campden, a good base to explore from, we hope to welcome you back in the future.

"Disappointed"

3
142dennisg, The Royal Town of Sutton Coldfield, United Kingdom 04/06/2019

Having stayed at this hotel on business many years ago, which at the time was fabulous and having promised my wife we should spend a few days there we booked up for a three night break. We paid extra for one of the hotels themed rooms and were looking forward to a luxury few days with great food. On arrival the hotel was pretty much as I remembered it, the staff were friendly and efficient, our room was OKish but not luxurious, a bit tired and not very warm. However the main disappointment was the restaurant, the menu was very limited, only four choices of each course and for the quality of the food quite expensive in our opinion. The biggest disappointment was the puddings, being the home of the ledgendly pudding club we expected to be wowed, but no what we got was three dollops of pretty tasteless sponge puddings. For the next two evenings we strolled down the road to the Butcheres Arms where the food was tasty and reasonabley priced. Would we stay at the Three Ways Hotel again? Probably not.

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for your review, I am sorry that you were disappointed with your stay. We have a rolling programme of refurbishment in the hotel, you may have noticed our newly refurbished restaurant, we are planning to refresh our Pudding rooms shortly. We source as much of our food as possible from established local suppliers and a s result our prices have to reflect this and is line with similar establishments in the area. I do hope you will consider staying again in the future.

"Great Place to Stay"

5
72joank, Eliot, Maine 29/05/2019

We enjoyed our stay at this hotel. Our room was comfortable and very clean. The staff was very pleasant and extremely helpful. The have a nice bar and a very good restaurant. The sticky toffee pudding was outstanding. Get the sampler of three types of pudding!

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for you lovely review we hope to welcome you again in the future.

"cotswold stop over"

5
John w, Greater London, United Kingdom 26/05/2019

Excellent location for visiting the Cotswolds and surrounding area, Great ground floor garden room, good wifi and very clean. Very suitable for anyone with mobility issues. Excellent breakfast and brasserie meal. Service very good. Good value for money.

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Dear John Thank you so much for taking the time to write your review, I am glad you enjoyed all elements of your stay and hope to welcome you again in the future.

"Lovely staff,lovely rooms, pity about the wifi"

4
foxurs1, Surrey, United Kingdom 12/05/2019

We stayed here as part of a walking holiday. The rooms are lovely, cosy and comfortable. The staff are all extremely welcoming at reception and in the dining room. We left some clothes behind in the wardrobe and these were sent on without us even noticing to the next hotel with our luggage. The pudding club on a Friday is an absolute must. The only reason why I didn't give this hotel five stars was the appalling Wi-fi provision. The Wi-fi did not work or only sporadically. We were told that the new owners had recently changed internet provider and that the current system did not work. The hotel has over 45 rooms with many international guests. It can not afford to antagonise so many people because of the poor Wi-fi provision. The hotel's location is superb in a very quiet village with excellent walking opportunities on the doorstep.

"Pudding Club"

3
User 12/05/2019

Being an old building, the disappointment was the late evening and night disturbance from above, and from the sides making sleep difficult for us. The location is good for Cotswold area and lovely village.

"Bank holiday break and Pudding Club treat"

4
User 07/05/2019

We stayed for 2 nights over the bank holiday, one of which we attended the famous Pudding Club. We had a large double room with en-suite, with both shower and spa bath. The room was adequatey furnished, the decor looked a tad tired. Tea and Nespresso coffee making facilities. The bed was a large double. The only problem we had was the mattress that We slept on was very much hollowed out with use, causing a huge hump in the middle of the bed. I couldn't stretch out or cuddle close to my partner, we rolled to the edges of the bed. Food was lovely, fabulous breakfast with lots of choice. staff were friendly and polite. On two occasions during our stay, two separate team leaders berated younger members of staff in front of guests... not the done thing. On the whole, we rather enjoyed our stay. The Pudding Club was a real treat. A light meal, followed by 7 puds with custard or cream... very nice.

"DON'T BE FOOLED"

2
BrinK1948, Mickleton, United Kingdom 07/05/2019

I have just visited the website for this hotel and read the following excerpt: "Property Location Located in Chipping Campden, Three Ways House Hotel is in the historical district and close to Hidcote Manor Garden and Chipping Campden Church of St James. This eco-friendly hotel is within close proximity of St Eadburgha's Church and Dover's Hill". This extract has been copied and pasted today. This hotel has been in Mickleton for as long as I can remember, some 31/2 miles from Chipping Campden. I imagine the reason for the slip up is that Chipping Campden is considered a more up market location than Mickleton and therefore likely to attract more visitors. Please note that my observations on the hotel amenities, etc. are based on several visits whilst the hotel was under different management and my review is only concerned with the website information.

"What a birthday treat!"

5
takeabreakaway, Cumbria 27/04/2019

This is a real gem! Avoiding the crowds in other Cotswolds settlements, Mickleton is picture perfect. The hotel is built of lovely stone and is old and therefore quirky, but in a good way. The staff are very helpful, friendly and efficient. The room we had was lovely and comfortable. As we were there on a Friday, we ordered the puddings (chocolate, sticky toffee and syrup) beautiful! I'd really recommend the circular walk (via Kiftsgate, Hidcote Manor, Foxcote). Many thanks for a wonderful stay

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for your lovely review. I am so glad that you enjoyed your stay with us and your walk we are very lucky to live in such a beautiful location. I hope to welcome you back in the future.

"Summer Pudding themed room is certainly unique!"

5
cjjordan, Bristol, United Kingdom 25/04/2019

Visited the Three Ways House Hotel for The Pudding Club. The hotel was lovely, friendly staff and amazing Summer Pudding themed room. The Pudding Club was great fun, and the breakfast was good too. Only complaint would be not enough parking in the car park, had to park on a nearby road.

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for your lovely review. I am so glad you enjoyed your stay with us and hope that you will return again in the future.

"Easter Weekend"

4
Ellen Maria W, Nottingham, United Kingdom 23/04/2019

We stayed in the Chocolate Pudding room for two nights over Easter and had a very nice weekend. We attended the pudding club on Friday evening and then had a normal meal on the Saturday night and had cooked buffet breakfasts both mornings. The staff were all helpful and friendly. The hotel was clean and the garden and bar areas were pleasant to sit in and enjoy a drink each evening. Bar prices were average. The hotel is in a good location for exploring the Cotswolds and the village of Mickleton was lovely with a couple of pubs, fabulous church and the obligatory thatched roofs. The only complaints we had were about the other guests; 4 or so hyperactive toddlers at 6.30am on Easter Sunday running up and down for over an hour and a half spoiled any idea of a lie-in. Staff were aware and I feel they should have intervened. But that aside, the hotel was warm, welcoming and fun and well worth a visit.

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for your review, I am glad that you enjoyed your stay with us, I am sorry that you were disturbed by the children, if I had realised that it was so early I would have and spoken to them. I do hope you will come back and visit us again in the future.

"Disappointing"

1
User 01/04/2019

Hotel has changed management, customer service is now very poor - really wouldn't recommend this hotel - there are much nicer hotels in the area where staff and management are more willing to do what they can to offer customers a pleasant stay

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for taking the time to write your review. The hotel has changed ownership but the management and many of the staff remain the same. As you can see from many of our reviews our staff are our greatest asset and many of our guests comment on this. We go out of our way to ensure all our guests enjoy their stay I am disappointed that you did not mention anything whilst you were here.

"Charming, comfortable and cute!"

5
User 23/03/2019

This is our second visit to the beautiful town of chipping Camden. This hotel has beautiful rooms in stunning grounds. Buffet breakfast is plentiful as absolutely delicious! Warm service and reception. Has a grand appeal to the hotel!

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you so much for your lovely review, looking forward to welcoming you for a third time!

"Mmmm."

3
Paul C, Worcester, United Kingdom 20/03/2019

Firstly I will start with the good points, the staff were friendly and the food was very good. We had booked a suite which we thought would be of a larger size but sadly it was not, in fact it looked very tired and outdated much like the rest of the hotel. It may seem churlish to mention but the wine glasses in the restaurant were like something out a pub from seventies and there was no real fineness with the service. We did in fact write to express our views but never received a reply, would I go back. Mmmmm

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you for taking the time to write your review. I am sorry that you felt your room was not to standard, if I had been aware we would have looked to move you to another room as we want everyone to be happy. We have a rolling scheduling of refurbishment throughout the hotel and have recently refurbished in some bedrooms, the bar and the public toilets and this week have started the main restaurant. I'm sorry that the wine glasses were not to your taste. I have not receive anything in writing expressing your views if I had I would certainly reply as I do with all feedback, good or bad. Please feel free to send them again to reception and I will be happy to respond. On a lighter note I am glad you that you found all of our staff friendly.

"The Pudding Club"

5
Elizabeth C, Bedford 11/03/2019

Brilliant evening! The staff where very friendly and helpful, the organisation was outstanding for the event, and the food was to die for! I would highly recommend this hotel and the Pudding club evening.

Sarah B, General Manager at Three Ways House Hotel, responded to this review
Thank you, I'm so glad you enjoyed your evening and thank you for mentioning our staff! If you come again you might like to stay in a pudding room, there's nothing like waking up in a box of Chocolates or a summer field of flowers and fruit! Hope to welcome you back in the future.

"Return....and again, all remains excellent!"

5
Nigeljameson, Whitchurch, United Kingdom 07/03/2019

Yes, we will be coming to this lovely hotel again. Bit late in writing this review as we stayed for one night in December but wanted to put down our thoughts - I was concerned that standards might have fallen a bit with new owners (during last year I believe) but that is not the case and the same friendly service was received. Only down-side was the lovely log fire that was out of action....but hardly the hotel's fault. We appreciate the ambience of the place and of course the puddings! Sticky toffee was superb!

Sarah B, General Manager at Three Ways House Hotel, responded to this review
The hotel changed ownership in August last year but the team remains the same and we want to continue to provide the same quality service and friendly environment, so it's nice to hear that you felt it hadn't changed, thank you. You'll be pleased the chimney fan is now fixed and the fire is roaring, we missed it too! It's exciting times at the Three Ways we have already refurbished our public toilets and the restaurant refurbishment starts next week. We hope to welcome you back again soon.

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