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SureStay Hotel by Best Western Chilliwack, Chilliwack

43971 Industrial Way, V2R 3A4, Chilliwack, Canada - See on a map
SureStay Hotel by Best Western Chilliwack - IMG The SureStay Hotel by Best Western Chilliwack is ideally located in the center of Chilliwack. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Hotel by Best Western Chilliwack is nestled in the beautiful Fraser Valley and is conveniently located off Exit 116, one hour east of Vancouver and only 20 minutes from the Sumas border crossing. Our spacious 74 guest rooms feature two queen beds and a variety of luxurious suites for a comfortable and relaxing stay. Our rooms? offer all our guests? complimentary local calls, parking, Wi-Fi Internet, mini-fridges and flat screen TV's and breakfast each morning. We are the closest hotel to the Chilliwack Heritage Park, a 150,000 square feet agriculture based Tradeshow and Convention facility. The Blue Heron Nature Reserve, and Agricultural Tours are also fantastic pastimes. Don't forget to pack your camera for the endless discoveries that await you. The Chilliwack Cultural Center is an Arts center with live theatre and concert productions. However, if you prefer a little more adrenaline, check out the Prospera Center for a Chilliwack Chief's hockey game. The unofficial Fraser Valley Embassy & Lounge located within the hotel ensures friendly, professional service for your dining pleasure during your stay. Our Chef has designed a menu to satisfy and palette and encourages repeat visits to try all our new seasonal features. Visit our on-site liquor store or walk to Tim Horton's conveniently located on our property. We are dedicated to educating and motivating our staff to improve the impact our society has on the environment and communities in which we live and work. Our hotel participates in the Eco Stay Program which is funded by adding $2. 00 plus taxes to each night's stay, making your stay with us completely carbon neutral. Our smiling and professional staff is looking forward to welcoming you to our property. We are sure you will find our I CARE attitude is second to none. Book a room at the SureStay Hotel by Best Western Chilliwack today!

SureStay

Hotel by Best Western Chilliwack

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
GreenLeader Silver
 
based on 557 guest reviews
NOTE ISSUED
Excellent
263
Very Good
192
Average
74
Poor
14
Terrible
14
REFER TO NOTICE
Business Business
106
Couples Couples
165
Family Family
181
Friends getaway Friends getaway
62
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Fabulous stay"

5
jbarel261633, Sydney, Australia 16/07/2019

We stopped over for 1 night only on our way to Vancouver. It was very comfortable, extremely clean and had a restaurant onsite, bottle shop and other food outlets right next door. We highly recommend it.

"Family bday trip"

5
User 13/07/2019

Our child's birthday trip to the Cultus Lake water slides and SureStay made it SO much more fun and easy on our budget. The pool is great the kids couldn't get enough of the pool. We were pleasantly surprised that there was a complimentary breakfast. It helped so much with our food budget.

"Extremely disappointed "

1
Lorimbailey, Carstairs, Canada 07/07/2019

Very disappointed with our arrival this evening. From the moment we entered the lobby the front desk clerk didn't appear very happy. I filled out our paperwork, gave my credit card, DL and proceeded to our room. Our room as it turns out was booked as a handicapped room due to my error when booking. I quickly went back out to the clerk and asked if there was any other rooms available. She put her hands up in the air and said “we don't ask anymore when people book a handicap room we just process it”. I said I understand I don't remember booking a handicap room none the less we are here for a funeral that is being held tomorrow here and do you have a room facing the atrium. She said I have a room with two queen beds but nothing facing inside. I asked again as the parking lot was empty outside. She said no, all our deluxe rooms and VIP rooms are gone there is nothing. Again, I'm like you have nothing facing the inside? As usually we book directly through BW and have never had a room facing the parking lot. She said you booked through Expedia and this is what came up. I said no I booked through hotels.com and again we are here for a funeral which is a difficult time and just would like a comfortable room. Nothing facing the atrium. Ok, we've been travelling ten hours we are good. I come to the room, go on the BW site, immediately a room with 2 queen beds, atrium view pops up, same rate?? I call the front desk, no answer. Call again, no answer. My husband goes out front, no customers standing there but he can hear the phone ringing. Extremely disappointed with this. We are here for two nights and it has not started out well. I'm wondering if we are not provided a room facing the atrium as I requested after my original booking error due to not booking directly with BW. If this is indeed the case very poor business practice and customer service.

"Good landing base for activities"

4
luna_myste, Nanaimo, Canada 07/07/2019

Stayed here for a sports competition. Easy access to highway and to both downtown and south side of town (front desk showed us ways to avoid the downtown congestion). Large rooms with queen beds and separate counter space for coffee station and make lunches. Room could use more power outlets or extension cords, particularly around the table. Breakfast was substantial but we would have preferred a 6:00am start. Love the move to environmentally friendlier soaps and shampoos by having dispensers, not a lover of the Kuerig. Good customer service. Thank you for a pleasant stay!

"Disatisfied as elderly couple with CPAP machines"

3
User 28/06/2019

This hotel is not good for the elderly who have CPAP machines. The lamps by the beds do not have electrical outlets to plug in machines. We had to take the lamp from the desk for one side and run an extension cord, moving a king mattress to plug in the other. Room lacks electrical outlets. Bathroom is very small.

"Great value, big clean rooms"

5
Eduardo2277, Kamloops, Canada 24/06/2019

Our family of 4 fit easily into the spacious, clean room. Everything worked well. Breakfast was superior to other similar hotels. Beds comfortable and rooms were quite. Will definitely stay here again.

"Great value for the money"

5
User 19/06/2019

We were satisfied and would certainly consider staying here again if I ever go near Vancouver area again. Full breakfast was provided here with more varieties every day (not the same items that most hotels provide every morning for breakfast).

"Clean, friendly and comforting"

5
Diana M, Friday Harbor, Washington 17/06/2019

Stayed one night in June of 2019, quick stop on the way to a Canadian long term stay. Staff was very pleasant and helpful, restaurant for dinner and breakfast very nice, good staff. Bed was comfortable, our traveling cat was happy, room was huge.

"Awesome Hotel"

5
Sightsee49897913958, Courtenay, Canada 17/06/2019

Can't say enough good things about this hotel! Always stay here whenever I'm at the horse shows...Very caring staff, excellent hot breakfasts, clean smelling rooms, lovely atrium and pool...Love this hotel!!

"Anonymous"

3
User 16/06/2019

Hotel is great lot of room to park. For big trucks or RVs free breakfast dose not start till 6.30 which is ok for tourists but too late for the working person the lounge in the building has a very limited menu hotel could use a real restaurant

"Good stay"

5
User 14/06/2019

SureStay in Chilliwack provided us with a clean room, 2 queen beds plus a very comfortable rollaway, for the 3 of us who were attending/competing in a local horse show for 3 days. While we personally prefer more blankets or a down duvet, the rest of the stay was great. The included breakfast buffet is outstanding. All staff went above/beyond to help us during the entire stay. This is our 2nd stay (stayed here for the previous year’s horse show also) and we will return.

"Needed a Reno 10 years ago"

1
Scenic46441832618, Burnaby, Canada 13/06/2019

Room was unfit for use, temp in room exceeded 30 Celsius, replacement rooms took forever to get and required my family to be split into 2 rooms. Breakfast was good, staff were nice, but overall I would like to erase this experience from my family’s memories.

"Great Stay Before Going 2 Victoria"

5
Guy T, San Jose, Costa Rica 11/06/2019

After driving all day from Alberta, I like to relax before getting on the BC Ferries at Tsawwassen to Swartz Bay. Getting to Chilliwack at the start of rush hour is not fun. Best Western to the rescue. Never disappointed, great staff and great stay.

"Relaxing and clean"

5
User 10/06/2019

Great place to stay....price was reasonable....everything you might need was on the premises...we were attending a horse show across the highway so we didnt spend much time in the hotel but really lookef forward to returning at night...

"Time with Friends"

5
Lori_Van_Haga, Maple Ridge, Canada 06/06/2019

I went to Chilliwack to meet up with some friends that were in from the interior for the Barrel Racing competition across the highway from the SureStay Hotel. The hotel was conveniently located and the front desk staff were very helpful and cheerful. I would highly recommend this hotel.

"Third time here. Will continue coming back."

4
G4788VKjohnh, Surrey, Canada 03/06/2019

Reliable hotel with consistent, good service and clean amenities. WiFi connection was a little spotty at times. Breakfast buffet was better than previous stays, actually offering up some meat this time.

"What a treat!"

5
adampV9677EL, London, Canada 02/06/2019

The SureStay in Chilliwack is located directly off the trans-Canada. There is ample parking. The check-in process was fast and welcoming. The room I booked was enormous with king size bed. What an incredible treat. The room was impeccable and quiet. The food at the on-site restaurant (or lounge side) was delicious. Every staff member I encountered from the front desk to the lounge was so incredibly kind. The sleep I had was a game changer. I could have stayed for a week and just relaxed in the peace & quiet and sumptuous bedding. Absolutely worth the stay, I will return!

"Really nice on the inside..."

4
NormR67, Vancouver, British Columbia 07/05/2019

On the outside, it looks like any 2-3 star hotel, on the inside it's a vast improvement. The staff is friendly and accommodating and the room I stayed in was very comfortable. When I arrived, there was no microwave in the room, I went down to the front desk in the morning on my way out and asked if I might be able to get one, when I returned to my room a few hours later - there it was. The in-hotel restaurant is a great place to catch the game and the food varied from 'okay' to 'very good' depending on what I ordered. The burgers were okay, the nachos weren't the best I've had - I'd prefer more cheese, but when I ordered their pasta, it was really good! Pasta isn't my first choice normally, but I really enjoyed theirs. The complimentary breakfast is better than most 3 star hotels and goes beyond a simple continental breakfast to include sausage, bacon, scrambled eggs, hash-browns etc., all served in their indoor garden. They also have an indoor pool and hot tub. I would absolutely stay at this hotel again.

"Good"

5
Sightseer51692734485, Vancouver, Canada 06/05/2019

My stay was good, the food was good and the beds were comfortable, They were very accomodating in a late check out and holding luggage for me on the last day. The staff were helpful with directions to place we were going to.

"Three day stay"

4
John C, Victoria, Canada 06/05/2019

I have stayed at this hotel many times over the years. Previously it was know as the Rainbow Country Inn. They have managed to keep the quality up. It is convenient to the highway and retail outlets. I had a dog friendly room and was made to feel that my pets were welcome

"Comfortable stay"

3
976nathanielk, White Rock, Canada 30/04/2019

All in all a decent place and the kids loved the atrium oasis. Breakfast was good in the morning with lots to choose from. The walls were paper thin thougg, and got woken up a few times. The pool wasn't heated and was too cold to go into. Nice hot tub. Our room smelled like cigarette smoke even though it was a non smoking room.

"Enjoyable stay!"

5
Kate J, Port Moody 27/04/2019

Well run, well appointed hotel with great staff. Spacious attractive rooms. We will certainly try to come back to this hotel for future trips to the area. As we were travelling with dogs we appreciated the laminate floors in the pet rooms and the breakfast has lots of choices including eggs, sausages and waffles.

"Henry and Pedro"

5
User 23/04/2019

Very inclusive atmosphere, friendly co-travellers. Friendly and safe feeling Restful - good choices for breakfast - clean- the stall was the best - front desk looked after extra room for another nights stay - love the place

"Isolated location"

3
Mobile51895135886, Vancouver, Canada 22/04/2019

We stayed 2 nights in the long Easter weekend. Our plan was to have a relaxing days , but we end up having kids everywhere (specially the swimming pool). Front desk it wasn't friendly as expected (I work in hotels myself).

"Great stay again"

5
leahb, vancouver island 15/04/2019

My daughter and I stayed here one night prior to a trip to the interior. We have stayed here a few times before and enjoyed it. The room was a good size and clean and very quiet. Despite there being hockey teams in the hotel, it was awesome. The lady at the Front Desk was beyond friendly when we checked in, fantastic service there. We went to the restaurant for a drink and that seems to be in the middle of some changes.... was different and we couldn't really tell if it was a restaurant or a pub...but the wine was nice :) Breakfast buffet was excellent, many choices and it is in such a beautiful setting in the atrium restaurant. It would be nice to utilize this area in the evening as well for meals and drinks as they used to - not sure if they do anymore. Pool area is nice as well. Only very small complaint would be that they do not acknowledge your platinum membership at all, would have been nice. All in all, a great hotel.

"Comfortable, friendly, clean, convenient and well run Hotel"

5
SaanichRVer, Victoria BC 09/04/2019

Enjoyed our overnight stay at the is Chilliwack hotel. We have stayed here, on business, many times over the years. As usual, we found the room clean, the staff very friendly and helpful and the location convenient. There is lots of free parking, an excellent fincluded full breakfast with lots of choice as well as a great indoor pool and patio area and restaurant and lounge.

"Great stay for hockey team"

5
User 08/04/2019

Our hockey team stayed over the weekend and we thought the staff were excellent. It was great having pub with pool tables attached to the hotel. Pool and atrium were fantastic, as well as the great breakfast served.

"Stay here often"

4
pdtrikes, Sunnybrook 07/04/2019

Excellent place to stay. Every business trip to the lower mainland I stay here to beat the higher prices and the traffic further west. Lots of safe parking and right off the freeway. I would prefer a restaurant for breakfast but a complimentary breakfast is ok to.

"Home away from home."

5
Rod M, Lake Country, Canada 02/04/2019

Always a pleasant stay. Clean rooms, great staff. We had dinner at the Embassey resturant, great deals for Happy Hour. A hot tub and pool are on site for even more of a relaxing stay. Our home away from home in Chilliwack.

"Will stay here again..."

4
dpowers2017, Kamloops, Canada 30/03/2019

This was a great hotel with a large king room and the beautiful foliage inside was second to none. Very good choice as we usually stay at the Coast but now will stay here. The dining room was great for dinner as well.

"A good choice for family visits"

4
BJP57, Salmon Arm, Canada 27/03/2019

We always stay at this hotel when we visit. We were happy to see there are renovations being made, as it's an older hotel and definitely needs some upgrading. The staff is friendly, the rooms are always clean, and the included breakfast makes for a very pleasant stay. There's also a pool and hot tub in the Atrium area. The one thing missing is an exercise room, but maybe that will come along soon.

"Family wedding"

4
468rodr, Red Deer, Canada 25/03/2019

The front desk is friendly and helpful. The hotel is nicely located halfway from relatives in the area. Rooms are always clean . Snacks presented well, bar drinks delicious. Plenty of room to park. TIM Horton's just next door to meet your other cravings

"The tropical garden in the middle of the hotel sorrounding the pool reminds me of Las Vegas."

5
LorraineWilliamsLake, Williams Lake 19/03/2019

Our room was larger than I expected and there is lots of parking space around the hotel.The hotel is very easy to get to when coming off the Trans Canada Highway and the town of Chilliwack is right there. Very convenient and very quiet.

"My favorite place to stay"

5
Extraordinary753437, Chilliwack, Canada 18/03/2019

I would recommend this hotel during any visit to Chilliwack. I had my grandson with me arriving prior to the usual check-in time and they were very accommodating to have my room ready for me. We went for lunch while the front desk sent the cleaning crew to the room I requested (close to the pool, ground floor) to be cleaned next. The property itself is very clean, newly renovated, the rooms are a good size and the gardens are beautiful.

"Great hotel"

5
User 09/03/2019

I spend a lot of nights in hotels for work and really enjoy my nights at SureStay Chilliwack the food at the restaurant is always top notch and it a very convenient location. The staff are attentive and the maids do a great job

"Excellent value"

1
Jim O, Calgary, Canada 07/03/2019

Very well run and affordable motel. Just off the Trans Canada Highway, so vg for a one night stay while travelling. Rooms are basic but well appointed and clean. Excellent full breakfast included, located in a nice indoor garden setting. Great pool for kids in the large indoor garden area.

"Perfect, every time!"

5
432MichelleB, Everett 04/03/2019

I love this hotel. I travel to the area frequently because my kids live there, and between visits and concerts and whatnot with them, I spend a fair amount of time in this hotel. The staff is lovely, every time, and every time I have a special request, they manage to make it happen, and always with a smile. It's clean, the free breakfast is wonderful and HOT, and the location is perfect.

"wonderful hotel"

5
Navigate33586381210, Mission, Canada 04/03/2019

we have driven by this place a thousand times and only ended staying here because other plans fell through but it turned out better than expected. Great hotel and staff. Awesome breakfast included and nice atmosphere.

"Great staff "

5
chrissyw66, Vancouver, Canada 24/02/2019

Stayed with my family and enjoyed our stay. Spacious room, delicious food and friendly staff. Check in was fast and friendly and the atrium was very pretty. Lots of amenities, liquor store etc. Would return!

"Great value"

5
JODIE C, Oliver, Canada 24/02/2019

Always love staying here easy access to the highway quiet rooms and lovely atrium pool and hot tub Breakfast is included and you always leave full Great friendly staff from check in to the restaurant Awesome location

"Just a room. Nothing special"

3
Monshelly, Chilliwack, Canada 22/02/2019

It was pretty average. Had a all issue during billing,, that was handled well. The room wasn't the cleanest but was ok. One of our lamps didn't work. But staff were friendly and it's one of the better places to stay in chilliwack.

"Rude staff"

1
Stefano B, Porto Alegre, RS 18/02/2019

I had a really bad time at this hotel. My wife and I had dinner at the restaurant inside the hotel, the embassy. After that we went to the reception to take some pictures in front of the fireplace. My wife was sitting on the armchair and then an employee of the hotel called ROSE yelled at us: You have to pay 20 dollars to take pictures here! I just said, well, sorry, I did not know it. Then she said, you can take one or two, but if you want to take more than that you will have to pay. I will not take more. I came back to my room ... After talking with my wife we ​​just realized that we were paying 140 dollars to spend our night there, then of course, we can take pics at the hotel. I came back to the reception. I asked to another staff how much I had to pay to take pics there. At this moment ROSE was behind me, and she shouted: 20 dollars. Then I told the other staff that I was a guest and that was not right. ROSE then just said, You did not tell me that you are a guest. I said, well, I have to explain that I am a guest or YOU HAVE TO ASK SOMETHING IF YOU ARE IN DOUBT? She kept talking rudely, trying to say I was wrong. Then I just left. That situation was so embarrassing ... I was there to take a good time with my wife. If ROSE misunderstood anything there was no problem, we just have to talk and solve it. But she kept being rude with me when she was not right.

"Good and Bad..."

4
Mavbitt, Port Moody, Canada 03/02/2019

Our room - we give it a solid 4.5 - food - 4.5 for both breakfast and dinner! Unfortunately we booked our room on the same weekend as a peewee hockey thing...... and having young kids running up and down the hallway outside our room at 12 midnight really changed our weekend. If someone would have informed us, we probably would have changed weekends. Nothing was said. Will we come back to this hotel - yup you bet - will we make sure there are no events happening near - YOU BET!! We both had expected at the very least, the parents to control their children - but that was not to be. Watching kids “cannonball” into the hot tub you were about to “enjoy” with your wife, suddenly doesn't have the appeal it once did. With all that being said - the room was wonderful! Nicely appointed, clean and very comfortable! Breakfast was the standard Best Western fair, cooked well and as always satisfying. The staff were always smiling, helpful and polite - despite having to deal with the “hockey” crowd - who were “trying” to say the least I'm sure! I heard one parent say “wonder if this hotel will ask us to not return”..... just makes you wonder. Dinner at the pub which is adjoining the hotel, awesome!! Wonderful food - great tasting, served hot and by wonderful staff!! We will be back here - well worth a visit. All in all - a great visit. Unfortunatly it seems that some of today's parents don't feel required to teach their kids respect for their fellow hoteliers - makes me very sad to see “our” future being brought up to do as they please with little to no respect for others.

"Last minute stay"

5
User 02/02/2019

Clean quiet room friendly staff great buffet breakfast atrium seating relaxed place to eat The breakfast offered a variety of pastries yogurt waffle machine. Assortment of juices cranberry, orange, and variety of teas

"Hockey Tournament"

5
BonW72, Vancouver, Canada 27/01/2019

We had an excellent stay. Nice comfortable, clean rooms. Beautiful atrium with pool and hot tub. Super nice and friendly staff. Great breakfast and service. Easy online check in, all requests were accommodated including early check in. Would definitely stay again.

"Family Fun"

5
User 25/01/2019

Great place to take the family. Clean and friendly staff. Find when on bottom floor the people above are very easily heard when walking. This being very difficult to sleep if they are up all hours of the night.

"Great getaway"

4
katedH6848JS, Maple Ridge, Canada 20/01/2019

We really enjoyed our stay here. Booked a suite with the hot tub in it and loved it. The hotel restaurant had great food. The atrium was really nice. Enjoyed meeting people at the pool and hot tub. I would definitely stay here again

"FANTASTIC Hotel! Comfortable Beds!"

5
DonHalazon, Seattle 20/11/2018

We just got back from a 2 day stay at this excellent hotel! The staff is fantastic and the rooms are great. I have a bad back but I still got a great night sleep on the fantastic beds! The breakfast each morning was a 10 Plus!!

"Friendly Staff & Clean Accommodations "

3
destination_sun, Maple Ridge, Canada 12/11/2018

Staff were pleasant & provided excellent customer service. The room was very spacious & clean. The heating unit was extremely loud as the fan kicked on & off throughout the night. The shower head needs to be replaced. It didn't allow for much water to flow through & the pressure was poor.

"birthday dinner"

1
deliwoman181784, Hope, Canada 06/11/2018

terrible food. tasteless. Service was poor and lengthy for a Monday evening.1 person ordered ministrone soup. it tasted like it came out of a can. The calamsr was greasy. The veal parmigiano was tasteless I would not recommend this to my friends.

"Staff Makes the Stay"

4
D. Jay F, Sexsmith 14/10/2018

The hotel looks old and it is a bit outdated. With that being said, it is very clean and a comfortable stay. The staff was more than friendly and understand what service is. I would defiantly stay at this hotel again. Don't let the appearance of the building throw you off.

"Very Nice."

5
BruceW1968, Enderby, Canada 10/10/2018

The staff was polite and accommodating. The room was spotless clean, quiet, and comfortable. The climate control was easy to use, the window actually opened, and the ice and vending machines were accessible. I stayed on a Tuesday and paid $117 for a standard king room. The breakfast provided was excellent - included scrambled eggs, sausages, etc.. The location is good; easy on and off the highway. Only complaint, which I don't think the hotel had control over, is I was charged an extra 3% City Tax and 1.8% Eco Stay Fee, in addition to GST and PST. So add over $20 in extra charges. Ouch. All in all, a great stay.

"Great Sunday Brunch"

5
Dorothea K, Surrey, Canada 07/10/2018

We've celebrated our friends 39. wedding anniversary here today and enjoyed the great brunch buffet in a beautiful setting. The lobby and restaurant are full of plants and waterfalls, and you feel a bit like in the jungle. The staff is extremely friendly and attentive and we definitely would recommend this place. You would never assume such a lovely place from the outside.

"Good place to stay in Chilliwack."

4
Juana-veee, vancouver 22/09/2018

This is an interesting building. You wouldn't know it by seeing the exterior - it looks pretty non-descript from the outside, set just off the highway amidst a truck stop and fields. It's an older building, with a large atrium in the middle with lush plants and water features, as well as a pool and an open-to-the-atrium restaurant. I imagine this area was decorated tiki style in the past, but it's hard to say...it was fun to imagine. It's a bit difficult to describe the space because it's unique and different than your typical hotel building. Our family spent a night here en route to Kelowna. We enjoyed swimming in the pool with our kids. It was nice to have a breakfast buffet in the atrium area as well. We stayed in one of the large suites with one bedroom and hot tub. The room was enormous. Rather dated and could have used some attention - like why did it have two mini fridges, and why was the microwave on a side table in the dining area? It felt a bit like an appliance parking lot. The bathroom was huge - as big as my living room at home! Anyway - I enjoyed staying somewhere unique, and I would return if I needed somewhere to stay in the area.

"Amazing!!"

5
User 19/09/2018

Quiet location, nice restaurant, beds are comfy and the rates are fantastic. My employees are now requesting this hotel to stay at, as they all love it. The staff are all amazing and accommodating. Perfect spot for a family or on buisness.

Deanna J, General Manager at SureStay Hotel By Best Western Chilliwack, responded to this review
Thanks for the wonderful review ChristaH! Let me know if there is anything we can do to make doing business easier for you. My email is [email protected] I appreciate the feedback about our staff - I will pass along your very kind words. Thank you so much for your business. HAVE A WONDERFUL DAY! - Deanna Johnston, General Manager

"Hidden gem"

5
User 31/08/2018

I have stayed at this hotel 3 times now and the last week we spent 3 days meeting family there that drive up from the state's. The staff is excellent and go above and beyond for the guests. They found a first floor room for my wheelchair bound Stepmother on short notice in a hotel full of guests. The breakfast is fantastic and the servers polite courteous and made my family feel at home. The atrium is beautiful and like an indoor botanical garden. The indoor pool and hot tub give the kids a place to burn of steam on a rainy day and were clean and well maintained with plenty of seating for the grandparents to watch the kids play. The attached restaraunt and lounge has good pub style and snacks for the kids. We had nachos and wings one night that were delicous. What a great hotel and my favorite hotel to stay in all of Canada!!!!!

"meh ??"

3
User 28/08/2018

The complimentary breakfast buffet had a wide variety of foods and beverages to choose from and the food tasted great ! The restaurant staff as well as the housekeeping crew were friendly and both did superb jobs. Front desk was efficient and polite, but some were cold. The pool/jacuzzi area is small and dark but clean. The room was just regular, nothing special, bare minimum. It did have a keurig coffee maker but with al van houtte coffee. Overall = meh.

"THANKS FOR THE COMFY BED...I NEEDED IT"

5
User 27/08/2018

My stay at BW Surestay was a great one! I was participating in the Ride to Conquer Cancer and it had rained the whole 114km ride on Saturday. I was so thankful for my large lovely room, with the clean bright white sheets and ample pillows. My restful night enabled me to ride again on Sunday and complete the 206km. The staff were very considerate and helpful. I would recommend this hotel to anyone!

"Had a great stay!"

5
daveyvr2018, Vancouver, Canada 27/08/2018

Would definitely stay here again. A large group of us stayed in this hotel for the Ride to Conquer Cancer weekend; it was super busy with such a large, wet, and impatient group checking in all at once and the hotel staff were great to deal with. Rooms were fine, breakfast was substantial and good, common areas were clean, and staff were great. No complaints.

"Great service, decent rooms"

4
User 13/08/2018

had to attend an event in Chilliwack and booked this hotel as best western has a pretty good reputation. We found the front desk clerk exceptional. She was friendly and helpful and made thew whole check in experience positive. the room was clean, bed was comfortable, free breakfast was quite good! included eggs, sausages etc.

"Our first choice for staying when visiting family in the area"

5
liztorb, Victoria, Canada 11/08/2018

Liked everything about it. Large rooms,roomy halls and common areas, very clean,wonderful breakfast, beautiful atrium garden beside pool and hot tub ,large lounge and dining room with good food, kid friendly ,and a very pleasant and accommodating staff.

"Good, clean"

4
Bob H, Vancouver, Canada 06/08/2018

We stayed at this hotel for 4 nights. The rooms were clean and easy access to the pool. Breakfast was buffet style and had a good selection of foods. This is a great hotel for families and groups. The Atrium gives the hotel a place to meet and eat.

Deanna J, General Manager at SureStay Hotel By Best Western Chilliwack, responded to this review
Thanks Bob H! We are so fortunate to have a lovely Atrium area - our garden lady does a great job, and it is a wonderful area to serve our guest breakfast. I appreciate the comments about the cleanliness. We have amazing staff that are really committed to a great guest experience. Thanks for the thoughtful review. I hope you'll visit us again. Deanna Johnston- General Manager

"Naw"

2
Julie D, Stann Creek, Belize 05/08/2018

Stopped on way to Harrison Hot Springs. Industrial area but we picked because it was pet friendly. Rose at the front desk clearly doesn't like her job, pets or guests for that manner. Told us all the things we couldn't do. Room smelled like smoke, room key didn't work. Beds comfy though! Keep looking.

Deanna J, General Manager at SureStay Hotel By Best Western Chilliwack, responded to this review
Hi Julie, Thanks for letting me know about your experience at our hotel. I am so sorry - that is not the perception that we want people leaving with! I appreciate the honest feed back. Feel free to contact me directly to discuss your stay. Deanna Johnston - General Manager [email protected] or 604-795-3828 ext 305

"SureStay Chilliwack"

4
User 31/07/2018

Staff was great. There is a Tim Horton's, liquor store, and pub/restaurant all on site. Great night. Close to highway 1 (trans Canada). There was even a local vendor on site selling Chilliwack local corn!

"Sure stay"

4
Headbanz, Kamloops, Canada 31/07/2018

We always stay here when we bring the grandkids, great pool area for the kids and they have fun at the breakfast bar the next morning. Nice place for families to unwind by the pool area and watch the kids swim

"A great room option"

4
Todd G, Keizer, Oregon 26/07/2018

Check in was simple... staff was very nice... they asked if we would like we could park our motorcycles under their front awning and they'd watch them over night... The lounge has good food.... the restaurant is good... they have one of the most outstanding continental breakfast there are anywhere.... Close to a truck stop type place so just understand this isn't a luxury hotel... but it is very nice for what it is... with an adjoining liquor store... perfect!

Deanna J, General Manager at SureStay Hotel By Best Western Chilliwack, responded to this review
Thanks Todd G. I appreciate the kind words about our staff and breakfast. We love it when the front of the hotel is lined with motorcycles. I hope you'll visit us again soon! Deanna Johnston - General Manger

"Don't let the location deter you"

4
fatdogowner, BC 22/07/2018

We stayed at this hotel for one night as we traveled further into the interior. Location initially looks concerning. You can see it from the HWY, it is in kind of an industrial area, lots of trucks around etc. But it is actually a great location- easy on and off onto the HWY, just a few minutes drive (drive over the bridge and turn Left) and you are close to restaurants and shopping. Our room faced the road but we had no issues with noise. The hotel have a nice atrium with a pool area, a stream, a little bridge and lots of plants. You eat breakfast in this area and it is really nice. BTW breakfast was really good, with lots of options and stations. Staff keep the food restocked and are always available to clear away your dishes or help in any way and are very friendly. Here is the strange thing, this breakfast place transforms into an onsite restaurant at night. This is the only thing that we were not impressed with at this hotel. We thought we might check out dinner here. We entered from the hotel, no real clear signs but the desk clerk pointed the way. The place smelled like stale beer and was dark- I felt like we entered an old pub. No one greeted us, no one actually even seemed to notice us until we found a service station and helped ourselves to menus. Nothing appealed to us so we went elsewhere. The rooms and the hotel were clean and we saw lots of housekeeping staff in the morning, all who greeted us with a smile.

"Quick stay"

5
roco115, Prince George, Canada 10/07/2018

We had to make a lase minute trip, looked and booked online. Pleasantly surprised . Very clean, friendly staff, easy to find. Pool area is in an atrium, surrounded by plants. We quite enjoyed our stay.

"Always good"

4
BJP57, Salmon Arm, Canada 27/05/2018

Stay here every time we go to Chilliwack. It's always good, although an update wouldn't hurt. Good for singles, couples and families, as it has an indoor pool and hot tub, plus breakfast is included. Tim Horton's is next door, beer and wine store is attached, and it's close to town. Nice and clean, quiet and comfortable ??

"Good value, location but Embassy Restaurant is pub food."

4
2olddogs, Washington 09/05/2018

Liked the location for freeway access to Vancouver. Attached liqueur store and Tim Hortons next door. Stayed two separate nights with rooms well away from reception, atrium etc. They were surprisingly quiet considering facing the freeway. The restaurant is more like a pub. There are many better choices in the area for dining. All levels of staff were hit and miss. Some were very pleasant and friendly while others bordered on rude. Breakfast was good. Only thing odd was an extra path that funnelled guests into and through the eating area so pick your table with care. Would stay again.

"Not sports team friendly"

2
Gretz, Osoyoos, Canada 30/03/2018

Stayed here for a tournament weekend. Check in went smoothly, room was clean but outdated, beds not very comfy. No where for adults to congregate like many other hotels that have tournament guests. We even tried to book an additional room but the lady at the front desk refused. The breakfast was okay but not very accommodating. They shut it down right at 9:30am and I mean on the dot, one lady actually did a count down. Tearing down the drink station while people were trying to get there coffee, are u kidding me??? The Saturday am was their pancake day, they ran out by 9am and refused to make more. You had 3 hockey teams here with 14 and 15 year old boys, put in some effort. We overheard the one worker say to the other “what do they expect when they arrive 30 minutes before closing” The Sunday, we all had 7 am and 7:30am games, breakfast wasn't open early so the kids tried to eat on the way back, they refused to extend the breakfast, tearing it down as we tried to eat a few things. We really didn't feel welcome here at all. Sports teams stay away!!!

"A lovely refuge"

5
User 04/03/2018

I was moving to Chilliwack and waiting for my things to arrive, so needed a place to stay. I wasn't sure where to go, but exited on Lickman road and saw the Best Western right there. I was relieved to have something quickly off the exit. What it lacks in location (it's in the industrial area) it makes up for through the beautiful courtyard and pool. Staff were very friendly and the breakfast included was excellent with eggs and yummy homestyle hasbrowns.

"Wine tasting"

4
rodnglo, Chilliwack, Canada 04/03/2018

Our room was ready upon arrival and was located near to the pool and hot tub area. Easy check-in and checkout with more then ample free parking and WiFi. Our room included a mini fridge and a convient liquor store adjacent to the hotel

"Sufficed for overnighter"

3
MissyGryphon, Armstrong, Canada 18/02/2018

This property is in dire need of an update. The room I was assigned was like stepping back into the 80's. The bed just looked sad and saggy but the linens and pillows were clean and crisp. The bathroom had a large jetted soaker tub but the jets were not working. The toilet chain broke during the night hence I fixed it myself rather than phone someone in the middle of the night - just didn't want to deal with that. The breakfast was very good. I do believe that after a renovation this will be a nice hotel.

"Really enjoyed the clean hot tub and relaxing pool."

4
nvjacob, north vancouver 13/02/2018

This property has been nicely upgraded. The staff are friendly, caring, and offer great service. I really enjoyed the clean hot tub and relaxing swimming pool. I was very happy that " Hanna " one of the maids was very helpful when I remembered forgetting my bathing suit when I stayed at Christmas. She offered to go to" lost and found " to locate it. She returned right away with my bathing suit and my towel. I was very happy.: ) Great people, great service! Thank-you! Eileen Roth

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