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SureStay Hotel by Best Western Chilliwack, Chilliwack

4.0/5  - basé sur 504 notations.
43971 Industrial Way, V2R 3A4, Chilliwack, Canada - See map
SureStay Hotel by Best Western Chilliwack - Eastern View of Hotel The SureStay Hotel by Best Western Chilliwack is ideally located in the center of Chilliwack. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Hotel by Best Western Chilliwack is nestled in the beautiful Fraser Valley and is conveniently located off Exit 116, one hour east of Vancouver and only 20 minutes from the Sumas border crossing. Our spacious 74 guest rooms feature two queen beds and a variety of luxurious suites for a comfortable and relaxing stay. Our rooms? offer all our guests? complimentary local calls, parking, Wi-Fi Internet, mini-fridges and flat screen TV's and breakfast each morning. We are the closest hotel to the Chilliwack Heritage Park, a 150,000 square feet agriculture based Tradeshow and Convention facility. The Blue Heron Nature Reserve, and Agricultural Tours are also fantastic pastimes. Don't forget to pack your camera for the endless discoveries that await you. The Chilliwack Cultural Center is an Arts center with live theatre and concert productions. However, if you prefer a little more adrenaline, check out the Prospera Center for a Chilliwack Chief's hockey game. The unofficial Fraser Valley Embassy & Lounge located within the hotel ensures friendly, professional service for your dining pleasure during your stay. Our Chef has designed a menu to satisfy and palette and encourages repeat visits to try all our new seasonal features. Visit our on-site liquor store or walk to Tim Horton's conveniently located on our property. We are dedicated to educating and motivating our staff to improve the impact our society has on the environment and communities in which we live and work. Our hotel participates in the Eco Stay Program which is funded by adding $2. 00 plus taxes to each night's stay, making your stay with us completely carbon neutral. Our smiling and professional staff is looking forward to welcoming you to our property. We are sure you will find our I CARE attitude is second to none. Book a room at the SureStay Hotel by Best Western Chilliwack today!

SureStay

Hotel by Best Western Chilliwack

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 504 guest reviews
NOTE ISSUED
Excellent
232
Very Good
180
Average
68
Poor
14
Terrible
10
REFER TO NOTICE
Business Business
98
Couples Couples
148
Family Family
161
Friends getaway Friends getaway
59
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"birthday dinner"

1
06/11/2018

terrible food. tasteless. Service was poor and lengthy for a Monday evening.1 person ordered ministrone soup. it tasted like it came out of a can. The calamsr was greasy. The veal parmigiano was tasteless I would not recommend this to my friends.

"Staff Makes the Stay"

4
14/10/2018

The hotel looks old and it is a bit outdated. With that being said, it is very clean and a comfortable stay. The staff was more than friendly and understand what service is. I would defiantly stay at this hotel again. Don't let the appearance of the building throw you off.

"Very Nice."

5
10/10/2018

The staff was polite and accommodating. The room was spotless clean, quiet, and comfortable. The climate control was easy to use, the window actually opened, and the ice and vending machines were accessible. I stayed on a Tuesday and paid $117 for a standard king room. The breakfast provided was excellent - included scrambled eggs, sausages, etc.. The location is good; easy on and off the highway. Only complaint, which I don't think the hotel had control over, is I was charged an extra 3% City Tax and 1.8% Eco Stay Fee, in addition to GST and PST. So add over $20 in extra charges. Ouch. All in all, a great stay.

"Great Sunday Brunch"

5
07/10/2018

We've celebrated our friends 39. wedding anniversary here today and enjoyed the great brunch buffet in a beautiful setting. The lobby and restaurant are full of plants and waterfalls, and you feel a bit like in the jungle. The staff is extremely friendly and attentive and we definitely would recommend this place. You would never assume such a lovely place from the outside.

"Good place to stay in Chilliwack."

4
22/09/2018

This is an interesting building. You wouldn't know it by seeing the exterior - it looks pretty non-descript from the outside, set just off the highway amidst a truck stop and fields. It's an older building, with a large atrium in the middle with lush plants and water features, as well as a pool and an open-to-the-atrium restaurant. I imagine this area was decorated tiki style in the past, but it's hard to say...it was fun to imagine. It's a bit difficult to describe the space because it's unique and different than your typical hotel building. Our family spent a night here en route to Kelowna. We enjoyed swimming in the pool with our kids. It was nice to have a breakfast buffet in the atrium area as well. We stayed in one of the large suites with one bedroom and hot tub. The room was enormous. Rather dated and could have used some attention - like why did it have two mini fridges, and why was the microwave on a side table in the dining area? It felt a bit like an appliance parking lot. The bathroom was huge - as big as my living room at home! Anyway - I enjoyed staying somewhere unique, and I would return if I needed somewhere to stay in the area.

"Amazing!!"

5
19/09/2018

Quiet location, nice restaurant, beds are comfy and the rates are fantastic. My employees are now requesting this hotel to stay at, as they all love it. The staff are all amazing and accommodating. Perfect spot for a family or on buisness.

Deanna J, General Manager at SureStay Hotel By Best Western Chilliwack, responded to this review
Thanks for the wonderful review ChristaH! Let me know if there is anything we can do to make doing business easier for you. My email is [email protected] I appreciate the feedback about our staff - I will pass along your very kind words. Thank you so much for your business. HAVE A WONDERFUL DAY! - Deanna Johnston, General Manager

"Hidden gem"

5
31/08/2018

I have stayed at this hotel 3 times now and the last week we spent 3 days meeting family there that drive up from the state's. The staff is excellent and go above and beyond for the guests. They found a first floor room for my wheelchair bound Stepmother on short notice in a hotel full of guests. The breakfast is fantastic and the servers polite courteous and made my family feel at home. The atrium is beautiful and like an indoor botanical garden. The indoor pool and hot tub give the kids a place to burn of steam on a rainy day and were clean and well maintained with plenty of seating for the grandparents to watch the kids play. The attached restaraunt and lounge has good pub style and snacks for the kids. We had nachos and wings one night that were delicous. What a great hotel and my favorite hotel to stay in all of Canada!!!!!

"meh ??"

3
28/08/2018

The complimentary breakfast buffet had a wide variety of foods and beverages to choose from and the food tasted great ! The restaurant staff as well as the housekeeping crew were friendly and both did superb jobs. Front desk was efficient and polite, but some were cold. The pool/jacuzzi area is small and dark but clean. The room was just regular, nothing special, bare minimum. It did have a keurig coffee maker but with al van houtte coffee. Overall = meh.

"THANKS FOR THE COMFY BED...I NEEDED IT"

5
27/08/2018

My stay at BW Surestay was a great one! I was participating in the Ride to Conquer Cancer and it had rained the whole 114km ride on Saturday. I was so thankful for my large lovely room, with the clean bright white sheets and ample pillows. My restful night enabled me to ride again on Sunday and complete the 206km. The staff were very considerate and helpful. I would recommend this hotel to anyone!

"Had a great stay!"

5
27/08/2018

Would definitely stay here again. A large group of us stayed in this hotel for the Ride to Conquer Cancer weekend; it was super busy with such a large, wet, and impatient group checking in all at once and the hotel staff were great to deal with. Rooms were fine, breakfast was substantial and good, common areas were clean, and staff were great. No complaints.

"Great service, decent rooms"

4
13/08/2018

had to attend an event in Chilliwack and booked this hotel as best western has a pretty good reputation. We found the front desk clerk exceptional. She was friendly and helpful and made thew whole check in experience positive. the room was clean, bed was comfortable, free breakfast was quite good! included eggs, sausages etc.

"Our first choice for staying when visiting family in the area"

5
11/08/2018

Liked everything about it. Large rooms,roomy halls and common areas, very clean,wonderful breakfast, beautiful atrium garden beside pool and hot tub ,large lounge and dining room with good food, kid friendly ,and a very pleasant and accommodating staff.

"Good, clean"

4
06/08/2018

We stayed at this hotel for 4 nights. The rooms were clean and easy access to the pool. Breakfast was buffet style and had a good selection of foods. This is a great hotel for families and groups. The Atrium gives the hotel a place to meet and eat.

Deanna J, General Manager at SureStay Hotel By Best Western Chilliwack, responded to this review
Thanks Bob H! We are so fortunate to have a lovely Atrium area - our garden lady does a great job, and it is a wonderful area to serve our guest breakfast. I appreciate the comments about the cleanliness. We have amazing staff that are really committed to a great guest experience. Thanks for the thoughtful review. I hope you'll visit us again. Deanna Johnston- General Manager

"Naw"

2
05/08/2018

Stopped on way to Harrison Hot Springs. Industrial area but we picked because it was pet friendly. Rose at the front desk clearly doesn't like her job, pets or guests for that manner. Told us all the things we couldn't do. Room smelled like smoke, room key didn't work. Beds comfy though! Keep looking.

Deanna J, General Manager at SureStay Hotel By Best Western Chilliwack, responded to this review
Hi Julie, Thanks for letting me know about your experience at our hotel. I am so sorry - that is not the perception that we want people leaving with! I appreciate the honest feed back. Feel free to contact me directly to discuss your stay. Deanna Johnston - General Manager [email protected] or 604-795-3828 ext 305

"SureStay Chilliwack"

4
31/07/2018

Staff was great. There is a Tim Horton's, liquor store, and pub/restaurant all on site. Great night. Close to highway 1 (trans Canada). There was even a local vendor on site selling Chilliwack local corn!

"Sure stay"

4
31/07/2018

We always stay here when we bring the grandkids, great pool area for the kids and they have fun at the breakfast bar the next morning. Nice place for families to unwind by the pool area and watch the kids swim

"A great room option"

4
26/07/2018

Check in was simple... staff was very nice... they asked if we would like we could park our motorcycles under their front awning and they'd watch them over night... The lounge has good food.... the restaurant is good... they have one of the most outstanding continental breakfast there are anywhere.... Close to a truck stop type place so just understand this isn't a luxury hotel... but it is very nice for what it is... with an adjoining liquor store... perfect!

Deanna J, General Manager at SureStay Hotel By Best Western Chilliwack, responded to this review
Thanks Todd G. I appreciate the kind words about our staff and breakfast. We love it when the front of the hotel is lined with motorcycles. I hope you'll visit us again soon! Deanna Johnston - General Manger

"Don't let the location deter you"

4
22/07/2018

We stayed at this hotel for one night as we traveled further into the interior. Location initially looks concerning. You can see it from the HWY, it is in kind of an industrial area, lots of trucks around etc. But it is actually a great location- easy on and off onto the HWY, just a few minutes drive (drive over the bridge and turn Left) and you are close to restaurants and shopping. Our room faced the road but we had no issues with noise. The hotel have a nice atrium with a pool area, a stream, a little bridge and lots of plants. You eat breakfast in this area and it is really nice. BTW breakfast was really good, with lots of options and stations. Staff keep the food restocked and are always available to clear away your dishes or help in any way and are very friendly. Here is the strange thing, this breakfast place transforms into an onsite restaurant at night. This is the only thing that we were not impressed with at this hotel. We thought we might check out dinner here. We entered from the hotel, no real clear signs but the desk clerk pointed the way. The place smelled like stale beer and was dark- I felt like we entered an old pub. No one greeted us, no one actually even seemed to notice us until we found a service station and helped ourselves to menus. Nothing appealed to us so we went elsewhere. The rooms and the hotel were clean and we saw lots of housekeeping staff in the morning, all who greeted us with a smile.

"Quick stay"

5
10/07/2018

We had to make a lase minute trip, looked and booked online. Pleasantly surprised . Very clean, friendly staff, easy to find. Pool area is in an atrium, surrounded by plants. We quite enjoyed our stay.

"Always good"

4
27/05/2018

Stay here every time we go to Chilliwack. It's always good, although an update wouldn't hurt. Good for singles, couples and families, as it has an indoor pool and hot tub, plus breakfast is included. Tim Horton's is next door, beer and wine store is attached, and it's close to town. Nice and clean, quiet and comfortable ??

"Good value, location but Embassy Restaurant is pub food."

4
09/05/2018

Liked the location for freeway access to Vancouver. Attached liqueur store and Tim Hortons next door. Stayed two separate nights with rooms well away from reception, atrium etc. They were surprisingly quiet considering facing the freeway. The restaurant is more like a pub. There are many better choices in the area for dining. All levels of staff were hit and miss. Some were very pleasant and friendly while others bordered on rude. Breakfast was good. Only thing odd was an extra path that funnelled guests into and through the eating area so pick your table with care. Would stay again.

"Not sports team friendly"

2
30/03/2018

Stayed here for a tournament weekend. Check in went smoothly, room was clean but outdated, beds not very comfy. No where for adults to congregate like many other hotels that have tournament guests. We even tried to book an additional room but the lady at the front desk refused. The breakfast was okay but not very accommodating. They shut it down right at 9:30am and I mean on the dot, one lady actually did a count down. Tearing down the drink station while people were trying to get there coffee, are u kidding me??? The Saturday am was their pancake day, they ran out by 9am and refused to make more. You had 3 hockey teams here with 14 and 15 year old boys, put in some effort. We overheard the one worker say to the other “what do they expect when they arrive 30 minutes before closing” The Sunday, we all had 7 am and 7:30am games, breakfast wasn't open early so the kids tried to eat on the way back, they refused to extend the breakfast, tearing it down as we tried to eat a few things. We really didn't feel welcome here at all. Sports teams stay away!!!

"A lovely refuge"

5
04/03/2018

I was moving to Chilliwack and waiting for my things to arrive, so needed a place to stay. I wasn't sure where to go, but exited on Lickman road and saw the Best Western right there. I was relieved to have something quickly off the exit. What it lacks in location (it's in the industrial area) it makes up for through the beautiful courtyard and pool. Staff were very friendly and the breakfast included was excellent with eggs and yummy homestyle hasbrowns.

"Wine tasting"

4
04/03/2018

Our room was ready upon arrival and was located near to the pool and hot tub area. Easy check-in and checkout with more then ample free parking and WiFi. Our room included a mini fridge and a convient liquor store adjacent to the hotel

"Sufficed for overnighter"

3
18/02/2018

This property is in dire need of an update. The room I was assigned was like stepping back into the 80's. The bed just looked sad and saggy but the linens and pillows were clean and crisp. The bathroom had a large jetted soaker tub but the jets were not working. The toilet chain broke during the night hence I fixed it myself rather than phone someone in the middle of the night - just didn't want to deal with that. The breakfast was very good. I do believe that after a renovation this will be a nice hotel.

"Really enjoyed the clean hot tub and relaxing pool."

4
13/02/2018

This property has been nicely upgraded. The staff are friendly, caring, and offer great service. I really enjoyed the clean hot tub and relaxing swimming pool. I was very happy that " Hanna " one of the maids was very helpful when I remembered forgetting my bathing suit when I stayed at Christmas. She offered to go to" lost and found " to locate it. She returned right away with my bathing suit and my towel. I was very happy.: ) Great people, great service! Thank-you! Eileen Roth