Best Western Heritage Inn - Chico,  Chico

3.5/5  - based on 285 guest reviews.
25 Heritage Ln, 95926-1368, Chico, United States - See map
+1 530 894 8600 +1 530 894 8600



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor pool
    Outdoor pool
  • Safe deposit box
    Safe deposit box
  • Spa
  • High speed internet access
    High speed internet access
See more
TripAdvisor Traveler Rating
based on 285 traveler reviews
See more comments >>
Photo gallery :
Experience the best of Chico, California, including Cal State University Chico, the Silver Dollar Speedway and Bidwell Park, at this pet-friendly hotel. Situated in northern California's Sacramento Valley, the Best Western Heritage Inn - Chico is in the middle of it all. Less than five miles from major local attractions, including historic downtown Chico, the Silver Dollar Speedway and Bidwell Park, and close to excellent golf courses and a pair of shopping centers offering a slew of shopping and dining options, tourists and business travelers alike will have no shortage of nearby sites to explore. Just a short drive further, guests can enjoy the famed Sonoma Wine Region, the Honey Run Covered Bridge, and peaceful Lake Oroville. Major events also bring guests to this Chico-area hotel, including the annual Northern California Sprint Car Race Finals, Chico Velo Wildflower Century Ride and year-round sports events at nearby Cal State University - Chico and Butte College. The Silver Dollar Fairgrounds also bring an assortment of events to the Sacramento Valley, including trade shows, concerts and thrilling motorsport derbies. After a day of sightseeing, nothing makes a hotel stay better than comfortable accommodations and thoughtful amenities. The Best Western Heritage Inn - Chico boasts 99 well-appointed guest rooms featuring cable satellite television, high-speed Internet access and access to the complimentary deluxe continental breakfast each morning. Business travelers can also enjoy the hotel's business services and meeting facilities that accommodate up to 40 people. And no matter what your stay is for, it's always recommended to take a dip in our relaxing outdoor swimming pool to catch some of California's beautiful weather. Make the most of your next trip to Chico, California - reserve a room at the Best Western Heritage Inn - Chico today and save! You must be 21 years of age or older to check-in to this property. Guest bringing a pet must book the pet-friendly room with two queen beds. There is a $30 per stay pet fee. Enjoy your stay. Hotel is currently remodeling. Please pardon our dust. We apologize for any inconveniences.

See rates and availability

Room 1

Guest reviews

in partnership withtrip advisor img
based on 285 guest reviews
Business Business 68
Couples Couples 48
Family Family 125
Friends getaway Friends getaway 22
Solo travel Solo travel 17
Sleep Quality
Best Western Heritage Inn - Chico,Chico
  • 2

    Average hotel that is overpriced (should be about $75. a night). The desk clock was 55 minutes off, SHOULDN'T THE MAIDS MAKE SURE IT IS CORRECT? The shower drain was clogged so you stood in ankle deep water, bathroom amenities (soap, shampoo etc.) were very cheap and reminded me of Motel 6 when they were $6.00. Funky little coffee pot in the room. The breakfast included was a joke, small breakfast room, very meager food choices and powdered eggs. For the price charged they really need to upgrade what is offered. I'd find somewhere else to stay. One more thing. A family friend staying in another room said the hotel manger walked into their room unannounced at 3 PM while they were taking a nap!

    « Slightly Over-Priced.......??? »

    "Tapping" sound in the wall between rooms during the night. Comfortable bed, quite air conditioner, clean shower, plenty of hot water/decent towels, adequate TV viewing options, Quiet Breakfast....Dining room was small/crowded. Scrambled eggs, bacon, waffles, cereal, bagels, coffee/juice, etc. Felt accommodations were "slightly" over-priced but being that we were on only one night of business, it was "bearable".

    « To much $ »

    Chunks of chewed up strawberries on the carpet and under beds upon arrival, yuck. Also found some food or ? in extra drain spout in sink, house keeping would probably have had a hard time seeing up, but I am short, so saw it.

    « Best choice! »

    My only place to stay when in Chico. Easy to find. Road noises are not a problem - Tucked away from a lot of extra traffic. Very comfortable. Breakfast staff are extremely efficient. Help is available quickly for whatever need. Amenities are very well attended to.

    « Comfortable but missing a few things to be desired »

    We were on the 3rd floor, for both nights we were there the ice maker is broke, the pop machine empty, the elevator out of order and hotel needs some obvious updates, corridors are dark, carpet dirty in areas. On that note, the bed was comfortable, friendly staff, clean room.

    « It's Ok... »

    I stay at BW hotels regularly for work. So I'll list the good and the bad. Good: -Seems as though they are slowly remodeling. Their were workers on the third floor making replacements, and also saw new air conditioners being installed on the first floor. -Decent rooms. Beds were ok. Microwave. Fridge. Decent television selection. Updated lamps. Bathrooms was clean and free of hair(s). -Comfortable beds, pillows and sheets. -Internet worked just fine. Bad: -Elevator creeped me out! It was loud and seemed old, so I used the stairs. I was on the third floor, no big deal! -Hallways are not welcoming. If you've seen "The Grudge" you will understand what I mean. There is an unpleasant mildew smell along with it as well. -Old Air conditioning unit. There is also a gross sock, fork, and a few other things hiding behind their old AC unit. There is also hardly any control to regulating temperature. It's probably 10-15 years old. -No AC in the hallways. You will sweat just getting to your room! -Staff was not welcoming, The guy at check-in had no personality. I know the hiring process can be difficult, and maybe he has good qualities that I missed out on. But interesting hire. The location is decent, with it being right off the highway. I didn't get any loud noises at any time of the day. It was suitable for work. Location might be sketchy. Yes, It is located next to K-Mart. But the Grocery Outlet is actually very nice inside. There is a Trader Joes within a close distance, and lots of good food choices within close distance as well. At $80-90 a night, I think you get what you pay for. If you want something a little more upscale, then book that room. With needed upgrades this hotel will get to where it needs to be.

    « BW Heritage Inn »

    I've stayed here since before it was a Best Western property (20 yrs) and it really deteriorated and I stopped coming. BW has refurbished the rooms, upgraded the breakfast offerings and keeps the place clean and well maintained. Centrally located. Staff friendly and helpful. Facility is competitive with other chain hotels once again and I've stayed in them all having family in the area.

    « Comfortable, Convenient. »

    BW Chico it's a good choice for a easy on, easy off lodging in Chico. We were just passing as found this hotel. It's clean, large rooms and great staff. Very comfortable beds. A bit dated, but a good, reasonable choice. I would recommend this hotel.

    « Nice Stay! »

    Traveling and this hotel was right off Highway 99. Derek checking me in, he was fast and friendly. The halls looked alittle dated, but the rooms have been redone by the looks of them, Room was spotless clean and modern. I did not eat breakfast, as I left very early so cannot comment. If your travels take you to Chico, this hotel should fit everyone's needs

    « Clean, Quiet, Comfortable. »

    I have stayed at this hotel multiple times over the years. I always have a pleasant stay. The hotel is clean, quiet, comfortable. There is plenty of parking, the internet works great, great water pressure in the hot shower. The staff is very friendly and helpful. It is next to the freeway but the rooms are quiet. The big rooms have a frig and microwave. I have never tried the breakfast. I always sleep great!

  • 1
    « 3rd worst ever »

    I detailed this bad experience already in this survey: Dirty Room, bad odors bathroom fixtures outdated and not working internet so slow that it "crawled" safety = fire detectors that blinked and buzzed, but didn't work phone that did not connect to front desk for complaints or any reason, I had to use my cellphone to get any help. ...... and the list goes on and on!

    « Very clean »

    The hotel was very clean and quiet. Next to the freeway but could not hear any noise. The bed was very comfortable and the room was very large. The staff was very pleasant with very little wait. Breakfast area had plenty of seating and the staff kept up with the pace of the guests.

    « Stay »

    A nice place to stay in Chico. Location was centrally located and easy to access the highway. Although an older hotel the rooms and decor were nice. No issues experienced and the desk staff were very helpful. Breakfast set-up was somewhat awkward and I think they must've had to change the location from where it was normally served.


    I was in Chico to visit family and I had some BW pts and my usual place was not available so I stayed here. I knew I made a mistake when I drove up. I thought well its only 1 night, so I checked in. The front desk staff was extremely friendly and helpful. I noticed some renovating being done, the place needed it desperately. I put my luggage in the room and went to visit family. I came back, was disappointed to see the tv did not have HD so I played with my computer and went to sleep. Later the next day I realized I had been bitten several times by bed bugs. It can take quite a while before you know you've been bitten. I called and notified whoever answered that I was in room 306 and was bitten by bed bugs and they replied " I will notify management" then click. I notified BW customer service and she opened a file and said they would get back to me within 7 days. As of this writing nothing

    « horrible experience »

    I stayed one night, August 3, 2016, and woke up to find my windshield had been smashed and my radar detector stolen. Management took 4 hours to clean up the glass shards after I notified them of the incident. The manager said they took no responsibility for their parking lot and wouldn't even comp me for the night. The hallway stunk of stale cigarette smoke.

    « we have stayed at cleaner best westerns »

    this was an older Best Western Hotel ! We were in town because my sister was in the hospital ! front desk was very nice at check in ! room was adequate ! but the carpeting is so dirty through out the hotel ! our room had a bunch of black stuff all over the carpet ! looked like grease ! Breakfast was good

    « staying at hotel was best part of trip! »

    Excellent care at check-in. Received discount because my daughter was attending Chico state. If you include the price of a free breakfast for a party of five my stay was half what I would pay elsewhere with no breakfast. Would definitely stay there again. Didn't check out the pool. Despite it being near a freeway I did not have any noise from it.Very quiet rooms. AC worked good. Beds very comfortable, always a pleasure to stay at any Best Western.

    « My home away from home »

    I have frequently stayed at this hotel for work. The rooms are always very clean and nice, comfortable beds, a decent breakfast and incredibly friendly and helpful staff that. I will definitely be returning here any time I come to Chico.

    « Great Location »

    Right off the freeway. Room was perfect. Could not hear any outdoor traffic. Amenities were wonderful. Staff friendly. Just an over night business trip, and the bed and room made it feel so relaxing and comfortable.

    « Clean, Friendly, Comfortable »

    I'd stayed at a more expensive hotel in the Chico in the past, but booked this Best Western on the basis of good reviews. The most notable thing I first noticed was the cleanliness of the room. It smelled fresh, the beds were beautifully made, and everything was spotless. The large t.v. was a plus, as was the microwave and refrigerator. All, for under $100 for a double. I can't think of a single negative thing to say about our stay. And the breakfast was just fine.

  • 4
    « Passing in review. »

    The family intends using this business again. We shop for convenience and thrift. Family members enjoyed the pool and security provided. Industry competition is besting this motel's breakfast selections and space. We appreciated housekeeping efforts in making us comfortable and welcomed. The front desk went out of their way to accommodate the family.

    « Just OK »

    I like the location because it's within walking distance of many stores, restaurants etc... However, the interior of the hotel had a bit of a stale look and smell throughout. Definitely time to freshen it up.

    « Needs work! »

    Poor quality of rooms and overall facility. Rooms are average but when you are costlier than others, you should excel and be above average! Rooms that don't cool down, faucets that a herculean effort to start are just a few of the issues with the amenities! And then the smell of cigarette smoke in the hallways was very unpleasant!

    « Not worth the price »

    Way over priced for product presented. Does not offer premium TV channel..breakfast is equal to low end motel offering. 140.00 per per night weekend. Shop around Chico..better quality elsewhere. Oxford Suites is worth the price with much more to offer. Best Western is a rip off.

    « Extremely Noisy »

    The hotel room itself was well decorated and comfortable. There were two youth sports teams staying at the hotel which made it miserable for everyone besides them. Screaming, yelling, running in the halls until 1:00 a.m. The staff asked them one time to quiet down. Obviously didn't work. I spent over $600 on three rooms for my family and was sorely disappointed with our sleepless nights.

    « Always Clean & Relaxing »

    Staff are always attentive...clean, beds are soooo comfortable. Many pillows to snuggle with, as well. Several breakfast choices available. Easy off and on freeway. Close to every major thing you may need, including the movie house. Just love Chico...nice pool area.

    « Non-smoking room with smoky hallway »

    If you really need a nearly smoke-free environment, the first floor of this property is not the place for you. Smoking rooms adjacent to non-smoking rooms, with large gaps at the bottom and side of door allowed smoke to filter into the room all night. Don't know the configuration on other floors.

    « Dog Owners Beware »

    I made a reservation over 2 months in advance because we have a dog. When we got there I was told our reservation did not include a dog. The employee acted as if I was lying and when I showed him that I did have this type of reservation he said that all the rooms that allowed dogs were gone. He had no alternative nor never even apologized until I told him so - and then it was not exactly sincere. It was so frustrating because he acted as though it was my fault!

    « Bad timing... »

    The rooms were clean with good beds. The TV was fine. Breakfast was OK and sufficient. We had the bad luck of the carpets being cleaned while we were there. We had to hold our breath while walking up the stairwell. The hallways were fine. Very nice staff. Very welcoming and helpful...

    « Car service »

    Because of TV remote not available even if the staff tried to get a replacement but failed to work, water faucet need repair, and the morning breakfast just a total disaster and for a $150.00 I cannot give this anything but a poor review.

  • 3
    « 2 night family trip »

    First things was it wasn't easy getting to the Hotel you had to go through Kmart parking lot. Check-in was easy the staff was friendly. The smell of cigarettes overwhelms you when you first walk in. Good thing the AC was on in our room so we couldn't smell the cigarette smell that was in the hallway. They really need to deal with that. We had to keep the AC the whole time or else we could smell the smoke in our room. Room and bathroom was very clean. Bed and pillows comfy, stayed two nights and had no big issues. Pool wasn't heated but they did have a big 12 foot hot tub so that was nice. Kids didn't mind playing in a cold pool. Font desk did offer us a pass to a local gym that had a indoor pool. That was very nice of them. Continental breakfast, was just what I expected and just what we needed. Had plenty to choose from. Lots of great restaurants and shops near by the hotel so that makes it nice. We had a great stay l. Besides the cigarette smoke not much to complain about.

    « Best Western »

    We stayed at the Best Western while visiting our girls because it's close the Chico State. The location is great, the room clean, the staff was nice. Nothing noteworthy. We had a room with a king bed, it was the most uncomfortable bed we've ever slept on. Really hard like you're sleeping on a board. I still have a stiff neck two days later. I don't think we'll be staying here again.

    « Road trip »

    Nice hotel and friendly staff. rooms were clean. The pillows were to hard to use. Just off the freeway. I wish I could see the sign better. neighborhood seems good. with average restaurants close by. Price was perfect for what we are doing. one night dinner, back on the road.

    « Good overnight stay »

    The only drawback to this hotel is that it's a little tricky to get into depending on which way you're driving on Cohasset. I ended up driving behind KMart the first time I came in! Not the best view...... Other than that it was a great place to spend the night. Check in was fast and easy. I had requested a handicapped room thinking this would assure us a ground floor room. The only one they had was smoking and I'd rather climb 3 flights of stairs than stay in a smoking room. They quickly fixed that problem giving us a regular room non smoking on the ground floor. Parking was close to the front door. There are elevators. The room was very clean including the bathroom. It was equipped with a large soaker tub which would have presented difficulties for anyone with physical problems. There was a microwave, mini fridge, ironing board and iron, hair dryer and coffee maker. The only thing I missed was a magnifying mirror. I didn't notice any extra blankets or pillows but the bed was comfy and well appointed without the nasty bedspreads many places still sport. The free breakfast was typical of most hotels that provide this service....very adequate unless you require eggs, bacon, or pancakes. They did have a waffle maker, yogurt, dry cereal, Danish, juices, toast, bagels, and of course coffee, tea and hot chocolate packets. Since we will be going to Chico on a monthly basis, we will be staying here again.

    « Smells Bad »

    The hotel is dated and has a musty old smell when you walk in. The bathroom wasn't clean and their was hair on the floor in the bathroom. The overall appearance is dated. Ive stayed at a lot of Best Western Suites in the last few years and this one was definitely the worst. A lot of homeless people in the area as well. Hard to get to when you get off the freeway.

    « WORST BW I've ever stayed at? Suggest the Motel 6 Across the freeway!! »

    I should have paid more attention to the TripAdvisor reviews? your fellow travelers are telling the truth, but our experience was probably worse than others. This place is terrible. First off, we booked the room directly over the phone and trip advisor had it for $10 less. I couldn't really hear the reservation agent, and thought she said $88 but she said $98. This is WAY TOO MUCH TO PAY FOR THIS PLACE. I can't say enough bad things about this place. It really is that bad. Here is a list: 1. Staff is somewhat surly and arrogant. No smiles, no welcome. Clearly unmotivated and not happy to be at work, which reflects the management. Can't blame them? the lobby smells of mildew, the lighting is dungeon like? very unpleasant place to work. 2. The rooms are dingy, dark, and we stayed in a pet room and paid a $30 premium, ostensibly because "they do a deep cleaning whenever a pet stays". That's a lie, I spoke to housekeeping and they don't do anything different. The result is that the room stinks of big wet dog, and I find it offensive to pay extra for a room that smells. 3. The mattresses are TERRIBLE. When you sit, lie, or move, they make a terrible crunching grinding noise. I'm not kidding, its really really loud because the mattresses in the place are shot. The front desk says they are in the process of rotating out mattresses. To hell with that - I want a mattress that doesn't wake me up if I change positions. 4. That really doesn't matter, since they park pet owners across from the huge Coke machine and ice maker that cycle on and off all night. The half-inch gap under the door ensures that you'll hear this ALL NIGHT LONG. Forget about getting any sleep. If you are interested, the Icemaker has 42 minute cycles, a 5 minute discharge cycle and the coke machine compressor comes on every 30 minutes. What else do you do at night besides look at the alarm listening to this racket and hoping for karmic retribution to the owners of the hotel who do this to their customers? 5. Oh yes, then there is the freeway. Its the 99, and it is LOUD! You'd expect a large cinder block cement wall to cut down on the sound, right? Why do that when a broken down wood fence and chain link fence is cheaper? Who cares if you sleep at night? Chico is a party town, why do you want to sleep? 6. They have a pool! It backs up next to the freeway and I can't imagine a less pleasant place to spend any time beside trying to sleep in the room. 7. Breakfast is standard BW fare? except in the ultimate proof of how CHEAP these owners are, the LOCK THE DOOR IMMEDIATELY AT 9AM. I asked why that is, and I was told by an obviously unmotivated staffer that they do not want to feed any guests if they don't have to. I asked for refund for the night, before realizing I had paid more than I had expected due to the phone issue, and when I tried to argue that I should have paid less, the front desk manager basically stonewalled me. Far more alarming is that the Customer Service department at BW did the same, which has SERIOUSLY reduced my enthusiasm for this company. I really only ask for three things in a hotel: 1. It is clean. 2. It is relatively quiet. 3. I get a reasonably good night sleep. That's really all I want. I don't need french milled soaps and massaging shower heads. I just want these three things. This placed delivered NONE OF THESE THREE. There is a MOTEL 6 across the freeway. Given the condition of this place, it will be no worse than here, and it will be half the price. I will NEVER stay at this place again, and BW Corporate has a SERIOUS PROBLEM on their hands with these owners? they have damaged the brand in my eyes, and neither entity seems to care. Pity.

    « Stopping by for one night »

    It's not the fanciest hotel but after a long trip the bed was soft and inviting. Pillows were fluffy the way I liked them, the sheets smelled fresh and clean. In general the whole room was clean and spacious, even though I spent one night I had a nice quite night, plenty of parking. I would stay here again

    « Poor customer service »

    I have stayed here several times over the last few months, for the most part I haven't had any issues. Last week when I stayed here I asked to have a room that was not so far down the hall. The previous week I was put on the third floor, next to the ice machine (which is very loud), at the far end of the hall. I had to walk past several open occupied rooms to get to my room, which made me very uncomfortable since I was traveling alone. Mid evening one night someone tried to open my door, which only added to my uncomfortable experience. I asked last week to stay in a different room that I would feel safer in, closer to the entrance. They were not fully booked as I could still book other rooms with a bed choice. The man on the phone said that would be unlikely, no real explanation given. I was given the room next to the one I stayed in the previous week. I followed up with Best Western customer service, mainly because I felt like my request was just brushed off. I was basically told that because I booked through Priceline that I could only have a certain room, which I find silly because if a business has the ability to provide accommodations to make a patron more comfortable I think they should do their best to make this happen. Customer service maybe? Anyways, I just found the whole experience irritating. I would have given this hotel a much better rating but because of the poor customer service I don't think this hotel is worth staying at.

    « Not the Best of the Best Westerns »

    I have stayed in a lot of Best Westerns and this location is due for a remodel. Maybe it was just my room but it was not the really nice, clean room I have come to expect from this chain. First the good stuff, Great bed & pillows, soft thick bath towels really nice.Big flat screen TV with lots of plug in spots for charging & two count them two desk tops to work at in the big room. Hotel is at a good location to walk to good food and shopping for almost anything you need to buy. However, My room smelled of musty smoke. So bad it was that my clothes smelled that way the next day after leaving. The clock radio was broke. The carpet in the room was dirty so was the outside hallway. The bed skirt on one of beds was dirty and worn out with frays & holes. The night stand draw was broken and did not slide in all the way to close. One of the light bulbs on the head board wall mount units was shorting out. I played with it and got it work but not a good feeling to play electrician. The electrical plugs on these wall mount lamps were loose when you plugged in your device. The same loose plug in feeling was occurring on the table top electrical plugs too. It was so loose I don't know how it charged my phone up but it did work. This can cause a short in the device. I was worried but they were sold out so no chance of changing rooms. Room has a microwave and small refrigerator but the fridge has no freezer unit. I had to leave my blue ice packet at the front desk but they were happy to refreeze it for me over night. All the staff I contacted were nice. On top of all this was the solo elevator. The door slammed shut with a loud noise, had no or poor ventilation, was warn on a cool day and smelled less than pleasant. I'm thinking it is time for a remodel or sell it to Motel Six. Sorry but these are real observations that bugged me so much I made notes for this review.

    « Business trip in Chico »

    Overall it was a nice experience. Would have like a hot breakfast. no eggs or sausage but breakfast had the rest of the fixins. Didn't see a gym room but didn't ask for one either. Clean and comfortable.

  • 5
    « favorite hotel in chico »

    My daughter goes to the university in chico and we always stay at this Best western. The rooms are very clean, affordable and close enough to other amenities. the continental breakfast is good and has a good selection if you get there early of course.

    « Nice hotel »

    We have stay at this hotel 3 times. We like this hotel and it is easy to get to the highway . It nice and clean and the hotel staff is very friendly, the breakfast is nice. We will stay at this hotel again

    « Large, older rooms »

    This property has large rooms with fridge and microwave. I slept well here and had plenty of space, although the furniture could use an update. The breakfast is very basic. There is a nice shopping center and movie theater nearby.

    « I liked that this place was central to Chico, and that it was tucked back away from the busy streets. »

    The room was clean, the staff was friendly. It seemed a bit Industrial, but overall it fit my needs. I wouldn't really call it a romantic getaway place, but, basic. It was quiet and allowed us to sleep in and the heater and ac both worked well. (Yes, we used both!)

    « Unreliable Internet in rooms »

    This was my second multi-day stay at this motel in the past year and both times I have had problems connecting with the Internet in my room. I told the front desk and they replied they would contact the service provider, which was no help to me as my stay was for two days. The poor Internet service might effect my decision to stay there in the future. Otherwise, was a nice motel.

    « Pet Friendly »

    Our dogs love this motel; we stay near one end, close to exit door; there is plenty of grassy area. Now if I could train my owner to bring "treats" from the breakfast room -but they eat every thing, must be too tasty to not finish.

    « Guest »

    Excellent facility, wonderful rooms and a delightful and helpful staff. I have stayed at this property for years and each time I get the very best service and value. The rooms are lovely, clean and I cannot say enough positive about this property. I would like to mention though, this part of the survey is too long as it is hard to type over 200 characters. Again, great stay, staff, breakfast the prior times I enjoyed and everything could not of been better.

    « Great place to stay! »

    Friendly staff, clean and comfortable rooms, a pleasing experience! We arrived early and were able to check in with no problem. It is located right off Hwy 99 and only a few minutes to Hwy 5. Forgot my phone charger and after two days was able to have them find it and get it back to me. Great service!

    « Well above your average stay »

    Very clean, safe, quiet and surprisingly well-appointed. Very responsive front desk personnel. Nice up-grade touches including thick, soft towels! Breakfast was more than adequate, several steps above 'grab and go'. Excellent location for access to downtown, the university, the hospital, shopping malls, etc.

    « Great Staff, clean room »

    The staff was very accommodating and they even brought a champagne and chocolates because we were celebrating our anniversary. They were also very helpful in helping us plan our evening in Chico .The rooms were clean, although they could use a bit of updating. Overall a great stay would recommend again

  • 3
    « No breakfast »

    The hotel was good for it's purpose and the front desk staff was perfect. Breakfast on the other hand was disappointing and I have stayed at properties with less space, fewer rooms and only the front desk staff to serve that had a better breakfast. If they fixed that downfall, I would recomend to family and friends.

    « Good quality »

    We find this hotel is consistently clean and comfortable. Breakfast is adequate but could be better. The location is perfect when we visit our mother at Oakmont. I would consider this over and over again. They do offer a discount for family visiting loved ones at Oakmont, but I just wish it was a little more as $99 gets expensive when you are staying several times a year and for 3 nights each time.

    « Travel Experience »

    I will strongly consider staying at this hotel in any future travel to the Chico, CA area. It is convenient and close to where my oldest son lives. The room was nice and served the purpose. There were only three complaints, which I could not expand on in this survey. 1) the jacuzzi tub didn't work; 2) the toilet ran on after flushing and required me to "jiggle" the handle to get it to stop; the clock radio had preset channels which all sucked.

    « dissapointed »

    I would not recommend this best western to anyone. It has it's pluses but the rude desk clerks negate any positive attributes this place has. I have read the reviews & I see I am not the only one with this point of view. One of the rude men is the manager so complaints go no where. I have had jewelry stolen, expensive nightgown ended up in their laundry & head housekeeper refused to help. I was so mad (again) that I went & retrieved it myself by digging through their dirty laundry. I have many many complaints but the bottom line is this place is poorly run. it seems who ev er is the higher up has forgotten about managing this facility.

    « Nice place to spend the night »

    We stayed the night here because I wanted to take the brewery tour at Sierra Nevada Brewing Co. The hotel is a little hard to find as it was behind the stores in a shopping center. A little tricky if you're not familiar with the area. The motel is in need of a little sprucing up, but overall it was clean and comfortable. We rode a motorcycle and I usually like to get a room with a view of the bike. They couldn't make that happen which was disappointing. The surrounding area looked a little run down and I was concerned about leaving my bike outside and not being able to see it. The rooms were clean and the bed was comfortable. We had a nice size room with a microwave, refrig and extra bar sink. Breakfast was good and there were several choices of hot and cold plates. I would definitely stay here again as it was close by to my tour.

    « Nice Stay »

    Nice comfortable room. Older hotel. Needs a remodel. Beds were very comfortable. It was a perfect getaway for us. Easy to get around and into the hotel area. Great location, next to convenient shopping center.

    « Very good hotel »

    We traveled with a group of 50 teenagers on a college trip. The Best Western was great to work with, provided clean and comfortable rooms for all of us. Not only were the staff members pleasant, but also very helpful. The hotel is within walking distances to several dining establishments and a Starbucks. This will be my go-to hotel whenever I am in the area again.

    « Chico review »

    The room was very clean and convenient locations. I've stayed at quite a few Best WEsterns and was impressed with this location and specifically my room. I would stay here again and would recommend to friends.

    « Convenient, clean and economical »

    The Heritage Inn is adjacent to 99N and has excellent access. We stayed a night for the Chico Almond races sponsored by the Chico Running Club for over forty years. The staff is friendly and helpful, the rooms are clean and reasonably sized. I would have rated it higher except inadequate WiFi - over a minute to load a web page. It also has some of the craziest faucets we have ever encountered. Nothing seems to work the way it should, but eventually you do get water!

    « Wonderful »

    This review is late, but better late then never. This hotel was great. I could have paid twice as much and been ok for the quality I recieved. The room I had was spacious, the bed was comfortable, pillows were great. Staff was very kind. Convenient location, close to major department stores, gas stations, and restaurants. My daughter loved having a table and chairs in the room to color on and eat dinner.

  • 5
    « Visiting »

    We have stayed at the Heritage Inn in Chico, California while visiting our daughter. Very clean and comfortable place to stay. I would highly recommend this Inn, close to shopping and main street in Chico.

    « Very good and clean hotel. Very clean and good cost. »

    This hotel is very clean. I have been staying more and more at the Best Western's because of BW's like this. This was extremely clean, comfortable beds, pillows, and very helpful and friendly. Very clean as well.

    « Chico, California Best Western »

    The location was a little tricky to figure out how to access coming from the west side of the street, but this also allowed for a low noise, low traffic weekend. The staff was friendly and the hotel clean. It is located close to shopping and restaurants and next to the freeway which makes it easy to access all of Chico.

    « Pet room »

    The first pet room I stayed in wasn't that great. This time I got room 130 and it was a lot nicer than the last room. Maids were a lot quieter than last time too. The pet room are right by where the maids start their work.

    « Moved my Res date »

    YOUR reservation system moved my booked date from October to September, then the hotel actualized my stay, and charged me a no show deposit. ALL YOUR Fault. Shame on you, and when I called to complain YOUR specialist says this happens, often. So you KNOW about this glitch.. SHAME ON YOU.. Will head back to Hilton, Marriott or any other brand that is known for integrity

    « Good Business Choice »

    I believe this is a good hotel for a business stay.. The rooms were good, the hot tub was good. The staff was professional and attentive... The location of the hotel was conducive to where I needed to attend business meetings.


Getting to the hotel ...

All directions
·From: Redding. Take Interstate 5 to Highway 99 South in Red Bluff. Follow 99 South for about 36 miles to the Cohassett Exit in Chico. Turn left off the exit and go over Highway 99 then turn left at the first driveway on the left to the Best Western Heritage Inn - Chico. ·From: Sacramento. Take Highway 99 North for about 88 miles to the Cohassett Exit in Chico. Follow the Cohassett Exit to the right, immediately at the end of the exit ramp turn left at the first driveway on the left to the Best Western Heritage Inn - Chico. ·From: San Francisco. Take Interstate 80 East to Interstate 505 North to Interstate 5 North. Follow Interstate 5 North to the Highway 32 Chico Exit. Follow Highway 32 Eas...

see more