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ACME Hotel Company Chicago, Chicago

15 E Ohio Street, 60611, Chicago, United States - See on a map
ACME Hotel Company Chicago - Lobby at ACME Hotel Company The ACME Hotel Company Chicago is ideally located in the center of Chicago. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

With its chill vibe, ACME Hotel Chicago unites an artful eye for whimsical style and a penchant for high-tech toys for both work and play, making it the city's most approachable lifestyle hotel. Conde Nast 2021 Award Winner. Voted #10 for top hotels in the Chicago area. ACME is Located just off Michigan Avenue in the vibrant River North neighborhood of Chicago. Located just steps from the Magnificent Mile. ACME is all about self-expression and its tagline, DO YOUR THING is a celebration of guests' individuality. The vibrant lobby bar, The Berkshire Room, is an imaginative cocktail destination for locals, and the second floor Bodega offers a chill alternative with custom bottled drinks. Guests can even book the Bunny Slope, Chicago's talked-about hot tub bar to hit the nightlife scene. ACME Hotel features 130 imaginatively decorated rooms and suites equipped with Amazon Alexas to answer to every guest whim, high fidelity Bowers and Wilkens Zepplin players, and ultra-fast, free Wi-Fi throughout. ACME also offers no-contact FREE 'Morning Joe®' coffee delivered piping hot in a thermos. To arrange your stay at this one-of-a-kind Chicago hotel, please see our rates and availability for the ACME Hotel.

WorldHotels CRAFTED

ACME Hotel Company Chicago

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 4815 guest reviews
NOTE ISSUED
Excellent
3308
Very Good
1129
Average
252
Poor
77
Terrible
49
REFER TO NOTICE
Business Business
885
Couples Couples
1887
Family Family
870
Friends getaway Friends getaway
629
Solo travel Solo travel
318
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Amazing Boutique Hotel! No Cookie Cutter Hotel Here!"

5
maggiemg, Houston, Texas 12/05/2022

Had a great stay at this super cute boutique hotel! From the decor to the most amazing customer service from Jerome and Gabby! Stayed at A LOT of hotels all over the world and this one was one of the best, simply because of the uniqueness, atmosphere, location, and staff! Definitely will stay here again!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear maggiemg, Thank you for the awesome review! We are so happy to see that you enjoyed your visit with us and that Gabby and Jerome took such good care of you. I will be sure to pass on your comments on to both of them as well as the rest of the team! We sincerely appreciate your feedback and loyalty and we look forward to your next visit with us! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"my second stay at Acme Hotel"

2
User 03/05/2022

This is my second stay at Acme. The first visit was great. I got here and they upgraded my room as an Expedia VIP member. I was also given the in/out privileges with the garage next door. This visit has been anything but wonderful. I was not upgraded despite still having the same qualifications. Not a big deal, since all i need is a room. The basic room, come to find out, does not have a coffee maker, nor a refridgarater. So, i went down to figure out what was going on. The attendant listened and was responsive, but not engaged. Come to find out these amenities have been removed from standard rooms. They have also ended the parking program. I travel every other week and these items are always included with my room. I find it difficult to understand removing these items when this is the standard in the industry. all of this seemed to be related to the pandemic, but when other hotels still offer these things, it seems an unlikey reason at this time. The attendant who checked me in was also either having a bad day or just rude. She was not interested in making my stay worth while. I seemed to be inconveniencing her. I will not recommedn staying here.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear greggf961, Thank you for taking the time to complete a review and I sincerely apologize for your experience this time at the hotel. There have been some changes since the pandemic, but most of the amenities we offered before in the rooms are still available (only the mini-bars are no longer available). None of our rooms have ever had coffee makers as we provide complimentary coffee delivered to the room in the mornings. We do have rooms with refrigerators but we do not have refrigerators in our standard king rooms, but I do apologize for the miscommunication on the room amenities. Unfortunately we do not own or manage the parking garage and they no longer offer the same agreement we had with them prior to the pandemic. We were able to negotiate a discount for our Expedia VIP guests that brings parking to $30 per night where it is normally $56 to park in that garage overnight. I apologize again for your experience and that the hotel did not meet your expectations. I have shared your concerns with the team so that moving forward we provide a better experience. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"First trip since leaving quarantine and Acme made it a good one"

5
l337sp34kr, Minneapolis, Minnesota 25/04/2022

Visited Chicago for a convention and I wanted to stay somewhere as interesting as its subject matter. But, at Acme, I found something better. Fell in love with the soundtrack and the aesthetic immediately upon arrival. The first things that struck me upon arriving at my room were the handprint in the bedroom, the zipper in the living room and the lips in the bathroom. They're dedicated to keeping things clean. So much that they provide you with three forms of hand sanitizer: a small bottle in the bathroom and two wipes on the nightstand. Took advantage of the gym and laundry room in the basement. (You get quarters at the front desk, btw.) My favorite feature of this hotel is its location. The Navy Pier (where the convention was happening) was within walking distance and closer by were a coffee shop, an Italian supermarket, a burger joint, a burrito joint, a taco joint and a drugstore. Should I ever visit Chicago again, I would definitely stay here. You should too.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear I1337sp34kr, Thank you for the awesome review! I am glad to hear that you enjoyed your visit and will be sure to pass on all your comments to my team! It was also great to see that you fell in love with the décor of the hotel and noticed our commitment to cleanliness. We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Loved it!"

5
User 23/04/2022

My sister-in-law and I went to Chicago for a girls'weekend. We stayed at the ACME Hotel for the first time. It was great! From the funky, fun decor to the comfy beds to the larger-than-expected quiet room to the friendly staff, we were very happy campers. There's also a great bar at the back of the lobby, The Berkshire Room, that seems to be a hot spot for non-hotel guests. I go to Chicago every so often with friends and plan to stay there next time!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear susaniday, Thank you for the Awesome review! I am so happy to see that you enjoyed your visit and will be sure to pass on all your comments to my team! It is also great to see that you were able to enjoy the Berkshire room while you were here. We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Overnight Stay Easter Weekend"

5
Areview2022, Chicago, Illinois 22/04/2022

Great hotel. Good location, very clean friendly nicely decorated everyone was super friendly. Love the chalkboards on the doors for messages wonderful check in and check out. Very easy just pure joy Thank you acme

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Areview2022, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and will be sure to pass on your comments to my team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Not Fancy but Clean & Good Location. Very Fairly Priced."

4
Poleinahole, Switzerland 20/04/2022

I stayed four night. First impression was so so. Old industrial style building. Dark decor. Lobby barebones. Elevators again industrial that hanging LPs and piping in pop music doesn't cover up. Room was clean. Dark old furniture. Hole where there should have been a fridge. Some lighter IKEA type furniture wouldn't have been much more expensive and have brightened the room and given a cleaner and more modern feel. But after second night, my perspective changed. Staff were very helpful. I slept well on the comfy bed. Location is great. WIFI good. Has a printer and coin operated washer and dryer in basement. Price very fair. I would stay here again.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Thank you for taking the time to complete our survey. I was pleased to see that the team took good care of you and enjoyed the bed. I have shared your comments with my management team so that going forward we can provide a better experience in the rooms for all guests. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Great hotel"

5
jessjU7426ZW, Louisville, Kentucky 08/04/2022

The rooms and hotel in general are super cute, unique, and clean which is always something I notice at hotels. There is an Amazon Alexa in the room which enhances the experience that much more. Valaida was super friendly and helpful and I would certainly come back.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear jessjU7426ZW, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and will be sure to pass on your comments to Valaida for her efforts during your stay with us! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Not handicap accessible as promoted"

3
lizM7598HH, Macomb, Michigan 31/03/2022

Website when booking did not say that bakery was closed. Be careful if you are coming with loved one that uses w/c or has limited walking distance. Promoted that parking was less than a few feet away. Which is true the entrance for vehicle is but the entrance/exit for pedestrian in on the other block. Only one elevator working very small took forever to get up/down to our room with a w/c. Accessible rooms not tailored for the elderly.

"mid week stay in March"

3
User 24/03/2022

Stayed mid week with my sister and my 2 girls (17, 22). Front desk lady was very nice, location was great, linens were clean and beds comfortable. However, the room was dirty. The area rug was stained beyond repair, dust and dirt on the floor, chipped furniture, and it sounded like they were moving furniture above us at 1 AM! And if 4 people are staying in a room....more than 2 coffee cups would be nice.

"The worst.!."

1
User 20/02/2022

In Chicago for a girls weekend with my daughters. Booked Acme with the hope it would have a young and fun vibe. This hotel is anything but… the only positive was that we were allowed to check in early, although the person at the front desk was surly, not a smile or a greeting for us. Our room was dingy, chipped paint and stains on the bathroom wall. The furniture was scratched and damaged. Bed linens were dingy. There is no water available in the hotel but for a water machine in the basement. No bottled water whatsoever—even in the bar. We asked for the free coffee service in the morning. It never showed up. We called the front desk again and they finally sent some up—it was a thermos of coffee, no coffee cups, no cream, no sugar. Tasted burnt and bitter and was not hot. We called the front desk for extra towels, after a long pregnant pause, we were told that they would bring some in 10 minutes, they also never showed up. We had to again call the front desk and were told they should be there. Ummm, no, we are in our room and they are not here. We were not greeted once and we came and went. Just awful, awful service. Very disappointed.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Thank you for taking a moment to share your experience. I sincerely apologize that you did not have a good experience at the hotel. I have shared your concerns with my management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Locals Secret"

5
ChiRedFlyer, Chicago 26/01/2022

Perfect for a night away in the city as it is close to shopping, movies, dining all within walking distance. Even in the arctic temps it was all just a few steps away. Food delivery simple and fast. Morning Joe is outstanding from shop downstairs.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear ChiRedFlyer, Thank you for taking the time to complete a review. I am so pleased to hear that you enjoyed your visit. We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Best. Hotel. Ever!!"

5
User 09/01/2022

Before we even arrived at the hotel someone in concierge messaged and told us that our room was upgraded and to welcomed us to Chicago. The room was extremely clean, impeccably decorated and had a very artsy vibe! We had views on both side of our suite. The first night, we called down to the front desk, after midnight, for an extra blanket. They had a blanket up to our room within 5 minutes! The next morning, they had coffee delivered to our door by 7:30 am. The customer service at Acme has been the best! Jerome at the front desk was fun and accommodating! He worked with us to make our stay even better! I will definitely be staying here again!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear sharic776, Thank you for your wonderful review. It is great to see that you really enjoyed your stay with us. I will be sure to pass along your comments to the entire team! The all really takes pride in the hotel and ensuring that guests really enjoy their stay. We sincerely appreciate your feedback and look forward to your next stay with us. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"I love ACME"

5
User 02/01/2022

The hotel is amazing. The best area of Chicago and close to everything. If you will be in Chicago like me for the first time - you need to go to the ACME hotel. I'll always be back to the hotel when I travel to Chicago again.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear cassiophotobrazil, Thank you for the awesome review! I am so happy to hear that you enjoyed your stay and that you chose the ACME for your stay. I will be sure to pass on your comments to my team! We sincerely appreciate your feedback and loyalty and we look forward to your next visit with us! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"OK, so I'm not hip. Grade C."

3
caimi, Waterloo, Illinois 21/12/2021

It advertises itself as an approachable boutique hotel for the tragically hip. My membership in that club has expired. Still, its 80's rock n roll high school vibe seemed both forced and dated to me. To be fair, the room was clean . The price was fair. The location was central for a walking city like Chicago. The offerings in the lobby bakery were good. But the service from desk clerks could use a refresher course. And, in the final assessment, it just wasn't for me. You might like it,

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear caimi, Thank you for taking the time to complete a review. I apologize that the hotel fell short of your expectations. I will communicate with the team at the front desk to ensure we are welcoming all guests with top tier service. I have also shared your concerns with my management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Fabulous Place and Amazing Staff"

5
User 05/12/2021

This was such a great hotel for our mother/daughter trip. The rooms were clean! The staff were so nice and helpful! I can't wait to come back. Thanks for all you girls/guys do to make this a warm and glorious experience!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Pioneer796420, Thank you for the awesome review! It is great to see that you guys enjoyed your stay with us and that the team to good care of you while you were here. I will be sure to pass along your comments to the entire team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Loved our stay at ACME"

5
Miledjenmar, Mira Mesa, California 01/12/2021

We had the best time at your hotel. I do have to say initially I was a little nervous because it was a little darker inside the hotel and the decor seemed it was more for a younger group. But the staff was excellent and was professional and quick to meet our needs. We were pleasantly surprised to be offered an upgrade in our room. We ended up loving our three days at Acme hotel. It was nice to have Coffee brought up to our room and to be able to use our food credit at the bakery downstairs. The rooms are very comfortable specially the beds. Very clean. Great location walking distance to Michigan Avenue and many other places.. Thank you!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear EdrlineH, Thank you for the great review! I am thrilled to hear that you really enjoyed your visit with us. I will be sure to pass on all your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Awesome place to stay!"

5
User 24/11/2021

Beautiful view on the 6th floor, comfortable bed, very eclectic yet modern feel. Loved this hotel, would definitely go again! Loved the bar downstairs. Nice couple's getaway with friends. We stayed here to attend a jazz concert at the Winter's Jazz Club.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Experience244702, Thank you for taking the time to complete a review. I am so glad to see that you really enjoyed your visit. I will be sure to pass along your comments to the entire team. We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Delightful Hotel!"

5
User 23/11/2021

The Acme hotel has it all. Very clean room. Comfortable bed and a great view! Professional, attentive and kind people that made my time in Chicago one of the best yet! The morning coffee service delivered to my room was fresh hot and delicious. Jennifer took care of everything with a smile for which I am very grateful. Everyone who works here is great in the hotel is very well maintained and kept in exceptional order. Looking forward to my next visit to Chicago where I will be staying here again for sure.

"Awesome people and awesome stay!!"

5
Leslierenee100, Chicago, Illinois 14/11/2021

The thing about hotels is usually go looking for something important. A soft bed, mental/emotional/physical space, an escape from real life. Whatever the reason it makes a huge difference when nice people, great surroundings, and ideally some nice amenities. ACME hotel has all of this. The front desk staff Danny and Jerome were so friendly and welcoming that I was sure they were my cousins having over to dinner. Joseph the concierge for the awesome in-house bar, The Berkshire Room was friendly and accommodating. The room is nice, modern, smelled great (important for me) and has a kick-it spot tiny table with cubes that you can move around the room (LUV)! And omg movie theater a block away, Eataly across the street, bars and restaurants everywhere. Tea/coffee service delivered to you room. I can go on and on. I will 1000% stay here again and recommend to my friends. Thanks for an amazing stay yall!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Leslierenee100, Thank you for the awesome review! I am thrilled to see that you enjoyed your stay with us and that Jerome and Danny took such good care of you and will certainly pass on your comments to the entire team! Jerome and Danny always want to ensure that all of our guests are well taken care of, but more importantly that they truly enjoy the hotel and city experience. I will be sure to recognize them for their efforts. Not to forget housekeeping the room cleaning and smelling good! We sincerely appreciate your feedback and loyalty and we look forward to your next visit with us! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Great place and considerate staff!"

5
User 10/11/2021

We stayed at the Acme Hotel two years ago and loved the location and the uniqueness of the hotel/rooms/experience. This time around was no different! We had an issue one of the nights with some loud noises from a neighboring room so we called downstairs and spoke with Danny. He was totally awesome and quick to make our experience better ASAP. He took care of us and for the inconvenience he even upgraded us to a bigger room on another floor! Some hotels and staff would just apologize and leave it at that ‘there's nothing we can do' type of mentality but Danny really stepped it up there for us!! I would definitely recommend Acme Hotel for a great stay in downtown Chicago. Great service, clean hotel and friendly staff!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear ashleyL6074YG, Thank you for taking the time to complete a review. I am thrilled to see that you enjoyed your stay with us and Danny took such good care of you and made sure that your stay would be the best experience it could be. I will surely pass along your comments to him and recognize him for a job well done. We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Amazing"

5
MULDER820, Hinsdale, Illinois 06/11/2021

From check in, to check out, and everything in between... this hotel was amazing! The staff at the desk are helpful and very accomadating! We were Celebrating a birthday and even though they were dealing with their own issues, they made sure we felt welcome ! Thank you Acme Hotel staff. You guys are definitely " Doing your Thing"

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear MULDER820, Thank you for the awesome review! I am so happy to see that you enjoyed your visit with us and I will definitely pass along your comments to the entire team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Great Hotel in the Middle of Everything"

5
972wendym, New York City, New York 05/11/2021

We stayed in the city view king suite for two nights. We were able to check in and go to our room super early which was fantastic. It was like having a small apartment downtown with a nice sized bedroom and a living room. The minibar was not stocked but we were able to find a wine store nearby. There were plenty of towels and soap etc. The room was super clean and the bed was nice and comfortable. There wasn't a closet in the bedroom…just hangers and two small rods with an ironing board in the bedroom (I thought they could fit a closet in there) personally I prefer to have my clothes out of sight. Also there was only one small bathrobe. I'm sure we could have had a second sent up but we didn't bother asking. There is also an Alexa in the bedroom which we unplugged…it felt a little invasive. The bedroom had a TV and living area had a TV, sofa and ottomans and a speaker system that we could plug our phone into which was nice. My only suggestions would be a coat rack or hooks for coats. We ended up throwing them on the chairs. Also a boot mat would come in handy when the weather is wet.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear 972wendym, Thank you for the great review! I am so pleased to hear that you enjoyed your visit with us and will be sure to pass all of your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Great little hotel"

5
User 01/11/2021

Awesome hotel, wonderful area and close to all kinds of shopping. The bar downstairs was great and all the staff were helpful and friendly. Free coffee every morning was a great morning start for us!!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear alexisw747, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and will be sure to pass on your comments to my team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Great place"

5
User 25/10/2021

The lady and gentleman that checked us in were great. Very friendly and attentive. The parking is very economical and right next door which makes it very convenient. Clean room and great location. Hope to stay there again in the future.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear 758viv, Thank you for taking the time to complete our survey. We are so pleased to hear that you enjoyed your visit with us and that the staff was very friendly and helpful. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Must stay…my new Chicago fave!"

5
User 20/10/2021

ACME Hotel was a great hotel stay. The staff was very friendly and attentive to requests. The entire hotel, specifically the hotel room was very clean. The hotel is located within walking distance from so much to do; from restaurants to shopping to nightlife. Would highly recommend and will definitely be making this my go-to stay in Chicago.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Marjcapone, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Excellent choice in places to stay!!"

5
Kmorgan0901, Columbus, Ohio 10/10/2021

Lovely hotel, conveniently located with very friendly and helpful staff. Loved the intimacy of the room but had everything we needed! Bathrooms very clean and nicely decorated. Extremely comfortable bed with great mattress and pillows. The A/C worked very well. Overall just a great experience - will love to come back.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Kmorgan0901, Thank you for taking the time to complete our survey. I am so pleased to hear that you enjoyed your visit and that the staff was very friendly and helpful. I will be sure to pass along your comments to the entire team. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Almost… but not quite"

3
EricMikeFionaMa... F, Elgin, Illinois 06/10/2021

Good location. Staff was very disinterested. No valet. Old hotel with some paint and wallpaper to spruce it up. It was ok. Did not try either bar nor did we try the breakfast bar. It just seemed like the whole place was trying too hard and not quite getting it.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear EricMikeFionaMa, Thank you for taking the time to complete a survey. I apologize for your experience at the hotel. I have shared your concerns with my management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Great River North hotel with reasonable pricing"

5
590christines, Crown Point, United States 03/10/2021

First time staying this particular hotel. Have always noticed it and its great proximity to so many things, so decided to give it a try since the price was right! Stayed in a King suite which had seperated bedroom and living room areas. Room was clean. Loved the fact that they offer a morning coffee delivery right to your door. Came in a cute stainless steel thermos, so if you don't grab it right away, it stayed warm! The Berskshire Room bar looked super cute but we didn't have a chance to grab a cocktail there. No valet but parking garage is right next door for a discounted rate of $25! All other hotels in that area charge $50+ for the night! Many fun things to do close by such as Eataly and Pops for Champagne. Nordstrom is right around the corner. Michigan Ave 2 blocks away. Really a fabulous location!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear 590christines, Thank you for taking the time to complete a review. I am so glad to see that you enjoyed your visit us. I will be sure to pass along all your comments to the team. We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Best place to stay in Chicago"

5
User 02/10/2021

The Acme is a great place while visiting Chicago. Right in the middle of everything, close to public transit. Close to the Miracle Mile and plenty of great food within walking distance. The Berkshire Room is great to grab a drink. Oh and did I mention the coffee delivery every morning to your room?

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear sparksx215, Thank you for the awesome review! I am glad to hear that you enjoyed your visit with us and will be sure to pass on your comments to the entire team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Anniversary trip"

5
User 30/09/2021

I stayed here alone a couple weeks ago and loved the hotel and location so much I brought my husband back with me for our anniversary!! It is in walking distance (some longer walks) to everything we wanted to do. Navy Pier, The been, Willis tower. We had an amazing trip and nice quiet alone time (without the kids) last night! If you're into the not conventional decor with a urban chic twist this is your place!! Definitely 5 stars.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear JerVik82, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and will be sure to pass on your comments to my team! We are really glad to hear that you enjoyed yourself so much here that you brought your husband back to stay with us again. We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"A wonderful time @ the ACME Hotel"

5
User 22/09/2021

We had a wonderful four day stay, we really enjoyed the Bershire Room and the morning coffee delivery. The hotel also has a friendly staff and is in a great location for access to sites and restaurants.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear TONYA R, Thank you for the great review! I am really pleased to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Fun hotel with a great price tag"

5
lindsaywJ6708PW, Bloomington, Illinois 19/09/2021

Such a fun hotel - just enough out of the ordinary to break up the mundane while still being welcoming. Entire place was wonderfully clean, the Berkshire Room was AMAZING, and the location leaves nothing to be desired. Absolutely will be returning to this gem!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear lindsaywJ6708PW, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and will be sure to pass on your comments to my team! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Perfect location"

5
Therese63, Austin, Texas 19/09/2021

The hotel is situated perfectly for walking to all major attractions. Room was clean and staff friendly. The hotel has a wonderful bakery open in the morning. In the evening it opens a bar area that is richly appointed.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Therese63, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and will be sure to pass on your comments to my team! We sincerely appreciate your feedback and and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Excellent hotel"

5
460kelleym, Volo, Illinois 17/09/2021

Service was exceptional, coffee was good. Decor was awesome. Beds were comfortable and the rooms were clean. Loved the waterfall shower. Check in/out was easy and staff were helpful and friendly. Would definitely stay again!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear 460kelleym, Thank you for the great review! I am so pleased to hear that you enjoyed your visit with us and I will be sure to pass on your comments to the team! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Great Potential but Staff Disappointing"

2
User 10/09/2021

Check in was a mess. Agent very rude and disrespectful. Location is great, right downtown and within walking distance to most everything. Parking was difficult to access but close by. Staff issue has me looking for other downtown options.

"Great Location"

5
JWROC502, Rochester, New York 06/09/2021

We really liked the location of the hotel. It was in walking distance from the Riverwalk, Art Institute, Millennium Park, Oak St. Beach, the Navy Pier and Michigan Ave. The front desk staff were very pleasant and helpful. Our room was clean and comfortable and we really liked getting coffee delivered every morning. We would definitely recommend this hotel and will stay there again if we're in Chicago.

"Hella Mega"

5
lizzieashleigh, Naperville, Illinois 16/08/2021

After shifting through various hotels, we decided this was the best location & a fun place to stay at. We were able to check in early to our room which was on the top floor at the end of the hall, so it was very quiet, and we were pleased to find a super comfy and clean room. We had a mini fridge, microwave, safe and a little sink + seated area too. The added Alexa speaker was a fun bonus since we had a girls weekend for the Hella Mega show, so we were able to use it frequently. It was also super convient for transportation since the L was right around the corner. The complimentary coffee was 100% needed and was hot once we got it. The atmosphere was fun and chic, too. The front desk associates were incredibly friendly and helpful the entire time (and the night before when I called to double check confirmation). 100% would stay & book again.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear lizzieashleigh, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and will be sure to pass on your comments to my team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Quirky"

5
windiheaton, Marin County, California 10/08/2021

Great spot to stay to explore Chicago mostly on foot. It's decorated wonderfully if you like quirky and the bed was really comfortable! Great bar . Work out area is well anointed and clean. Parking is in a public garage next door and the hotel gives you a discount.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear windiheaton, Thank you for taking the time to complete a review. I am so pleased to hear that you enjoyed your visit. We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"We LOVE the Acme"

5
bigsby, Deerfield, Illinois 02/08/2021

We absolutely love this hotel! Anytime we stay in the city, we stay at the Acme. I always get such a great night sleep there as the beds are Extremely comfortable and there's a black out shade if you want it. The service is excellent, the location is the best, the rooms are super clean and have a great vibe. We can't wait to return!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear bigsby, Thank you for the great review! I am so pleased to hear that you enjoyed another visit with us. I will be sure to pass on your comments to the entire team! Thank you for continuing to choose the ACME hotel when you are in Chicago! We sincerely appreciate your feedback and loyalty and we look forward to your next visit with us, hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Loved that this was not your everyday hotel."

5
jbhbla, Pierceton, Indiana 26/07/2021

This was not your everyday hotel. It had a vibe that most other hotels do not have. Loved the location. I really liked that it had hardwood floors instead of the normal hotel carpet. The shower was my favorite.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear jbhbla, Thank you for taking the time to complete a review. I am so pleased to hear that you enjoyed your visit. We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Good location, poor service"

3
kbalchdesign, Champaign, Illinois 19/07/2021

The location was great and theme was interesting. However, we never got the coffee they promised in the morning and I had requested a good room for our anniversary, instead we were placed next to the noisy elevators, staring at a brick wall outside and the walls are so poorly insulated that you can hear everything. And I MEAN everything.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear kbalchdesign, Thank you for taking the time to complete a survey. I am sincerely apologize for all the issues you encountered during your stay. I have shared your concerns with my management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Great place to Stay!"

5
billbE998IZ, Charleston, South Carolina 14/07/2021

Stayed in July 2021 with family (adult children). Fun, but very helpful staff. Great location (2 min walk to Grand Red Line CTA stop). Lots of inexpensive places to eat nearby. Rooms were decent sized for a "boutique" hotel. Would absolutely stay again.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear billbE998IZ, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and will be sure to pass on your comments to my team! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Loved this hotel!!"

5
User 14/07/2021

Everything from staff to hotel to the location were great. We wish we could have stayed longer. This was a great location and walkable to everywhere and it's also very close to public transport. The hotel was clean and the staff were all great.

"Great front desk staff"

3
User 02/07/2021

Allie at the front desk was so accommodating throughout our stay. She was friendly and very helpful. Our room was very large and very comfortable. I was not happy with not having our room cleaned once throughout our 3 night stay. Our garbage piled up in both trash cans and we ran out of towels and body wash. The location is ideal if you want to be downtown.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear E4288TDbethg, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be sure to recognize Ali for her efforts in making your stay more enjoyable. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Acme Hotel Company"

4
popkitime, Los Angeles, California 01/07/2021

Overall very good experience. Easy super-late check in, room was clean, cool...as advertised. Staff overall were very friendly and helpful. Only bummer was I requested the thermos of coffee each morning but they never delivered. I didn't complain as it really isn't a big deal, but was really looking forward to that thermos of coffee. I just went down the street and got my own.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear popkitime, Thank you for taking the time to complete a review. I am so pleased to see that you enjoyed your visit with us, but I do apologze for the mix up with the coffee not being delivered. I will definitely speak with the team to ensure that we are ensuring that everyone that requested delivery be delivered We sincerely appreciate your feedback and look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Decent location but wouldn't stay again"

2
Bbleh, Des Moines, Iowa 29/06/2021

The brochure said our room would be cleaned after two days, however it wasn't. Our garbage piled up. Our towels piled up. Our sheets got dirty. If they aren't going to clean rooms after two days then they should update their in-room literature. The lighting was terrible. The only real light in the bathroom was a heat lamp and it was already too hot without it. The main light in the room was burned out. Also, parking was extremely expensive even with the voucher. Bar patrons were constantly blocking the elevators and unwilling to move to allow guests through.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Bbleh, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Very Accommodating Customer Service"

5
RobinTom, Kernersville, NC 29/06/2021

This hotel was cool! But, what stood out the most, was the courtesy and helpfulness of the front desk staff. We arrived at the Acme at 8am in the morning. We did not expect our room to be ready and told the front desk staff we would be going to a baseball game, so it was no big deal. Maria said she would do everything possible to have our room ready in a couple of hours. And, sure enough, we got a text shortly after that we could check-in. Not only that, but since we were staying 4 nights, we were upgraded to a suite. One thermos is delivered each morning. One afternoon, we requested two for the following morning and that is what we got. Then, since we were staying 4 nights, we requested stayover service (rooms were not being cleaned each day due to COVID) & the front desk staff member asked what time. We told him & the housekeeping staff got our room clean during the time period quoted. Excellent stay, with unique decor and a great location!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear RobinTom, Thank you for the great review! I am so glad to hear that you enjoyed your visit and will be sure to pass on your comments to my team! I will be sure to specifically recognize Maria and her efforts. We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"ACME hotel"

3
R6598BOjohno, Fort Wayne, Indiana 25/06/2021

Convenient location. Rooms are clean. Close to public transportation, restaurants, and shopping centers. Customer service is good. However, rooms do not have refrigerator or microwave. Room service did not clean the rooms every day.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear R6598BOjohno, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Very modern"

5
User 19/06/2021

The staff is great! Quick check in, we had an issue with our room, the manager Jennifer upgraded us to a suite with no issues! I would definitely recommend this hotel, it is in the heart of everything! I will definitely be back. I'll be sure to reserve a suite, the other rooms are quite small, but all in all we enjoyed our stay!

"Great location and style"

5
SpeedyRay, Kingston, Tennessee 09/06/2021

Great location just blocks from Michigan Ave. A transit station on the same block makes getting around easy. The staff is top notch and friendly. The rooms are stylish and fun. What more can you ask for in a hotel - not much.

"Anniversary trip! Great stay!"

5
User 08/06/2021

Went for a weekend to Chicago for my anniversary and birthday. Friendly staff, great coffee service, and rooms are really unique. Overall, it was a great and unique experience. I would definitely stay again.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Katrinaemt87, Thank you for taking the time to complete our survey. I am so pleased to hear that you enjoyed your visit and that the staff was very friendly and helpful. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Fabulous Hotel"

5
JillB562, Cape Girardeau, Missouri 31/05/2021

I can't say enough about this all around terrific hotel! From the location, to the staff, to the rooms, to the service, it was ALL great!! Location was perfect since it was so close to the Magnificent Mile. Major benefit!!! I have no complaints and WILL be back! The staff was wonderful, especially Liana, Sean, Jerome, and Allie! They will even hold your luggage free of charge before check in and after check out too! That was a major plus! The staff was so pleasant and even gave us tips on places around the city! Thanks for an enjoyable stay ACME Hotel and we can't wait to come back!

"Great Hotel for the Pricw"

5
df0urth, Cincinnati, Ohio 25/05/2021

Our stay at ACME was superb. The staff are courteous and accommodating, and always willing to help. Our room was immaculate, cleaned and sanitized prior to our stay. We stayed in a King room. The rain shower was an awesome touch that I wasn't expecting! The size of the rooms makes you feel like you can spread out and aren't cramped in, especially since my partner and I travelled together. I will definitely be returning to ACME for my next stay in Chicago!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear df0urth, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and will be sure to pass on your comments to my team! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Front desk staff Jerome and ally"

5
User 30/04/2021

I write this review to applaud Jerome and ally (spelling?) for their willingness to make accommodations which made my stay much more enjoyable. This the last day of my business trip to Chicago and my only night to actually enjoy the city. Wouldn't have been able to get the full experience without these two!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear GrandTour588465, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and that Ali and Jerome took such good care of you while you were with us. I will be sure to pass on your comments to both of them as well as commend them for a job well done! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Excellent stay"

5
Bob S, Alton, Illinois 31/03/2021

As a new member of the Best Western family - I had to go to Chicago and had a free night certificate. Perfect location - near Miracle Mile. At first I walked by the hotel - entrance sign was not too impressive. When I entered - treated very friendly. If is an older reconverted building and now with a very contemporary style. I even received an upgrade to a suite on the top floor. The cleaning and cleanliness of the room and facility was excellent. Not many of the extra services were available because of the pandemic. Uno's Pizza was a 20 second walk away! Great food. Two room suite - great view - 2 televisions with great reception. Very comfortable bed. I think the hotel would have a special appeal for younger people - as I am an old man I certainly enjoyed it too!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Bob S, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and will be sure to pass on your comments to my team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Allie and Jennifer Made My Stay!"

5
User 23/03/2021

Booked a room for one night to focus on a work project and was greeted with the warmest reception by Allie and Jennifer! I specifically requested a quiet and well-lit room and they went above and beyond to make me a happy customer. Thanks, ladies!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear carolynsef, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and that Ali and Jen took such good care of you while you were here. I will be sure to pass along your comments to them. We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Fun hotel, great location"

4
Jen M, Houston, United States 22/03/2021

I only got to stay here 1 night but I wish it could have been more. The location is great. Within walking distance of tons of stuff in Chicago. The hotel itself is fun and you get a lot for the price. The joe in the morning is awesome. Unfortunately the bar was closed and the mini bar was empty when I got there so I couldn't enjoy a drink on St Patrick's Day :( We loved the artwork in the room and outside our window. I took off one star because they didn't provide any info about parking beforehand and it's set up so that we had to walk outside in the rain around the block but other than that, it would be a 5 star review

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Jen M, Thank you for taking the time to complete a review. I am so pleased to hear that you enjoyed your visit with us. We will certainly work to ensure that we telling our guests about parking options while staying at the hotel. I do apologize that it was not communicated to you when you arrived. We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Jeniffer is a rockstar"

5
User 06/03/2021

Jeniffer, the front desk/manager, has been going above and beyond in order to make sure the stay here is amazing. I can't overstate enough how incredible her client service is. This woman deserves a promotion. I've stayed at various high end hotels all over Chicago with less hospitable management than this cool boutique hotel. I'd come back here in a heartbeat because of her.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear austes2021, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and that Jen took such good care of you while you stayed. She truly is an asset to the ACME. I will be sure to pass along your comments to Jen! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Family Weekend"

5
tiffany s, Milwaukee, Wisconsin 22/09/2020

This trip was for a girls weekend and the hotel was amazing the staff was amazing everyone was awesome I had a great time a great sleep in the room clean it was beautiful just like the pictures. There's nothing I would change and then front desk people are so great they are awesome they are kind courteous respectful they went above and beyond to make sure our stay was absolutely amazing. Definitely would recommend friends and family to come and stay at my hotel

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear tiffany s, Thank you for the great review! I am so pleased to hear that you enjoyed your visit and that everyone took such good care of you during your stay. I will be sure to pass on your comments to the entire team! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Hidden gem in the city"

5
996egleb, United States 05/09/2020

I absolutely love this place. One of my co-workers recommended it, and we stayed there right after Christmas as a family tradition. We also stayed there a few weeks ago to celebrate our wedding anniversary. The location is perfect. Nothing better than walking over to Eataly to get some meats and cheese to bring back. Also, if you get a city view, they are amazing. It is clean, the staff is so friendly, and the rooms are great. Ha, I almost don't want more people to find out about it... If you need a mini getaway (we live right near the city!) this place is perfect.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear 996egleb, Thank you for the great review! I am so pleased to hear that you enjoyed your most recent visit with us and glad to hear that you continue to choose ACME as your place to stay! I will be sure to pass along your comments to the team. Being so close to Eataly is both a blessing and a curse as everything there is so good, its hard not to go there daily! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Great experience in a perfect location"

5
reneew836, New Orleans, Louisiana 03/08/2020

The trendy Acme Hotel has a fantastic staff located in downtown Chicago. The decor was fun and imaginative and its location was within walking distance to many great restaurants, sightseeing and shopping. Having a suite was perfect for our family of 4 and the pillows and bed were most comfortable! We also enjoyed a night cap at the hotel, where the bartender was very knowledgeable and introduced us to new tasty cocktails. We will definitely return in the near future.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear reneew836, Thank you for taking the time to complete our survey. I am so pleased to hear that you enjoyed your visit and that the staff was very friendly and helpful. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon! Have a great week! Sincerely, Sean Coghlan General Manager ACME Hotel Company

"It was alright."

3
lnfette, Waconia, Minnesota 26/07/2020

It was an ok place, not a very private place you can hear other guests talking in their rooms (even from several doors away), also in a kind of sketchy area too. The decor is cool, I guess that's the attraction. Parking was 4 blocks away, not very convenient and unsecured. Was supposed to have a room of the city instead it was a parking ramp.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Infette, Thank you for taking the time to complete a review. I do apologize for your experience at the hotel as well as the mishap with the room. I have shared your concerns with my management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Really cute room, great staff"

5
User 28/03/2020

Had a great time at Acme. Jerome at the front made us feel really welcome and gave some great advice for places to go, we ended up going to an awesome Italian round the corner then checking out some local blues. Great location too, would stay again!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear S946DKrichardh, Thank you for the great review! I am so pleased to hear that you enjoyed your visit with us and that Jerome took such good care of you while you were here. He certainly knows the hidden gems throughout the city and we are fortunate to have him on the team. I will be sure to pass along your comments to him. We sincerely appreciate your feedback and we will be here the next time your travels take you Chicago. Stay safe and be well. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"good place"

4
User 20/03/2020

My friend and I shared a room at the ACME hotel during the College Art Association Conference. When we arrived Ra, Juan and Jerome were working at the front desk. They were very helpful and welcoming! The morning coffee drop off was great.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear sophmagoat, Thank you for taking the time to complete our survey. I am so pleased to hear that you enjoyed your visit and that Ra, Juan and Jerome took such good care of you. I will be sure to pass along your comments to them. We sincerely appreciate your feedback and look forward to another visit from you when everything gets back to normal, which will hopefully be sooner rather than later. Stay safe and be well. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"ACME Hotel 15 E Ohio St"

5
User 18/03/2020

Absolutely loved staying at this hotel! It had everything for comfort and enjoyment for my wife and I on our 1 week trip in Chicago. The location was close to most of everything we were excited to see in the city including the Navy Pier and Millenium Park! I would definitely stay here again. There was a great view of the city area. The experience was amazing.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear 942tysenh, Thank you for the awesome review! I am so pleased to hear that you enjoyed your visit with us and that your experience was amazing. We sincerely appreciate your feedback and loyalty and we look forward to another visit from you once everything is back to normal. Stay safe and be well. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Virus troubles"

1
User 17/03/2020

We were all set to come to Chicago to attend the 2020 ACLA conference . We'd not ever been to Chicago and looked forward to exploring the city. We picked Acme because it was close to the conference and had lots of great reviews. Then the conference was cancelled due to the virus and my emails that I began sending on the 10th March did not get replies. I am still awaiting a reply - and the hotel has even sent a text asking us to contact if we have any problems - and of course has still not replied. I do not understand why I am being ignored while others get their full refunds...

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear thecowman1, Thank you for submitting a review. I sincerely apologize that we have not responded and I can assure you that it was not our intention. As I am not sure what email address you were sending the emails to, but sometimes some emails to not reach the property. If you would like to send your email to me directly I will be sure to respond promptly. Again I apologize for the issue. Thank you Sean Coghlan General Manager scoghlan@acmehotelcompany.com

"The Year of the Virus"

5
Lea0223, Auckland, New Zealand 14/03/2020

We were all set to come to the US from New Zealand to visit our family in March/April 2020 . We'd not ever been to Chicago and looked forward to exploring the city. We picked Acme because it was central and loads of great reviews and we loved its super funky vibe projected through all the sites we saw. and BOOM the never believed, never expected, not in 1 million years did I ever think that our non refundable/not changeable booking would be at risk. BUT you guys made it super easy to say please can we cancel and have a refund and to my surprise without a drama you said ; you sure can! Thank you. We are gutted we can't come. I hope we can rebook soon!

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear Lea0223, Thank you for the great review! We are certainly in troubling times throughout the world and it is causing issues everywhere. But we will all get through it and be better for it! We are also bummed that you will not be able to stay with us now...but once all this is over and everyone is back on their feet, we hope that you will come visit ACME and Chicago. We'll be ready for your arrival whenever that may be and will look forward serving you! Take care. Sincerely, Sean Coghlan General Manager ACME Hotel Company

"Business Stay"

5
User 10/03/2020

The ACME was a refreshing stay. Perfect location to everything River North has to offer. I would definately stay here again. Great cocktails in the lounge. Service was genuine and made the stay even better.

Sean Coghlan, General Manager at ACME Hotel Company, responded to this review
Dear tbaior Thank you for the great review! I am so pleased to hear that you enjoyed your visit and will be sure to pass on your comments to the team who genuinely like to hear how much guests enjoyed their stay. We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon! Sincerely, Sean Coghlan General Manager ACME Hotel Company

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.