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The Townhouse Chester, BW Signature Collection Hotel, Chester

49-51 Lower Bridge Street, CH1 1RS, Chester, Great Britain - See on a map
The Townhouse Chester, BW Signature Collection - Exterior The The Townhouse Chester, BW Signature Collection is ideally located in the center of Chester. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Townhouse Chester, BW Signature Collection by Best Western is Chester’s hidden gem and one of the best independent, boutique hotels in the city. Located within the historic Roman walls which encompass the mediaeval centre, The Townhouse boasts views of the famous Tudor and Victorian architecture, as well as its very own Georgian townhouse features. Whether you’re in pursuit of a hideaway for a romantic weekend away, a family getaway or hoping for a place to celebrate with friends, this family-run hotel has 20 bedrooms including some rooms that can sleep up to four guests, plus Chester’s first group pad – our Roman Vault or our Amphitheatre two bedroom apartment. Our ‘Secret Garden’ is the ideal place to enjoy anything from a delicious afternoon tea to hosting your party/event. Just moments away from the picturesque River Dee and its beautiful Groves, The Townhouse is a short stroll from some of the city’s best boutiques and attractions. Park your car nearby in the NCP Pepper Street Car Park for the duration of your stay as you can easily explore everywhere by foot. The oldest racecourse in the country, the historic elevated shopping ‘Rows’, the Cathedral and Tower, circumnavigate the most complete Roman city wall …. and much, much more.

BW Signature Collection

The Townhouse Chester, Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk

Guest reviews

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Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1050 guest reviews
NOTE ISSUED
Excellent
558
Very Good
231
Average
124
Poor
71
Terrible
66
REFER TO NOTICE
Business Business
37
Couples Couples
435
Family Family
177
Friends getaway Friends getaway
252
Solo travel Solo travel
14
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Afternoon tea in a grate location"

5
User 04/05/2022

we wear given a voucher for afternoon tee from (BUYAGIFT), So we decided to use it when we went to Chester for a few days. i rag the TOWNHOUSE and booked the afternoon tea giving the voucher code. when we arrived the staff wear very friendly and helpful, we ate in the Secret Garden the whole Experience was grate the there was tea for tow, finger sandwiches, scone jam clotted cream and small cakes. All i had to pay for was the bottle of wine we requested to go with it. My Wife was delighted with everything. A brilliant afternoon. I can only give it a 5 it deserves a 6-7

"Brilliant Staff and Truly Dog Friendly"

5
User 03/05/2022

It is not often I write reviews on places we stay, but felt I had to make comment on our fantastic stay at Chester Townhouse Hotel. The staff were excellent and made our short weekend stay a real pleasure, especially the way they made our dog so welcome. Nothing was ever too much, even down to providing fresh poached eggs for our dog at breakfast time. What a lovely Secret Garden and great cocktails! thanks to everyone at the Chester Townhouse and we will be recommending you to all of our Friends and family. Truly Dog Friendly.

"Good stay , great location"

4
User 01/05/2022

Great location , bedrooms good size , staff excellent , Connie and Chloe helped in amendments and made changes easy -full English bit small and pricey - overall would recommend to friends and family but perhaps suggest you go elsewhere in the morning for breakfast

"Period stay"

4
254jeanettet, Nuneaton, United Kingdom 28/04/2022

Lovely short break at the Town House. Steps to both get into the hotel as well as into a not too large room and bathroom but certainly not small. Good selection of essential elements toiletries. Big fluffy towels. Iron and ironing board in the room was a unexpected but a really nice touch. It was a shame the hot water tap in the sink didn't work for the 1st couple of hours and that I had to query it before being told that work was being done and should be working soon. Really comfy beds. Bit noisy as single glazed windows (Georgian house so only to be expected) and on a main road over to Handbridge. Nice tea, coffee and biscuits. Great tasty breakfast and really nice attentive service. Secret garden was a nice addition for the better and we would have made the most of it if the weather had been slightly better

"City break"

4
User 28/04/2022

Just enjoyed a lovely 2 night stay at the townhouse.the location was absolutely brilliant right near the river and all the local attractions.the room room was nothing special but was clean and had everything you needed for a city stay,the breakfast was great and all the staff were really friendly and helpful.we got Lucky and had a bit of sun so made it even better having a drink in the secret garden.we was in room 12 which had its plus and downs points, its basically an attic bedroom with lots of stairs to get to,was ok for us and once we was up there was nice and quiet throughout the night as only 2 rooms up there but can imagine its could be a bit to much for some people to climb the all stairs.we definitely plan to be going back to this hotel although will see if we can request a room on a lower floor if possible

"Great overnight stay"

5
jimn790, Kent, United Kingdom 28/04/2022

Nice room in centre of Chester. Has great Secret Garden. Breakfast was very good value for money. Service from receptionist was very good especially when we were given a voucher to use against of car parking fee which saved us 50% ..

"Amazing Hotel and Team"

5
shenmoo, Cheshire, United Kingdom 11/04/2022

Held our wedding at The Townhouse and Secret Garden and WOW. I can't put into words how fantastic the venue and the team were. About 10 of us arrived the day before and from the moment we pulled up the team couldn't do enough for us. Our party had multiple rooms, including the 2 bedroom apartment (which was fantastic and well equipped) and everyone was really comfortable. The Wedding itself was amazing. They'd set the secret garden up beautifully, all the team were attentive, cheerful and an absolute credit to the Townhouse. I wish I'd taken names of every person who worked that day so we could personally thank them all. They had smiles on their face from 8am when we came to down to breakfast till 1am when we stumbled back! The food was out of this world. Multiple came up to us on the day and after to tell me how amazing all the food was! They were great at handling dietary needs too! There was not a single thing that could have been done better. Highly recommend!

"Very nice hotel"

4
User 11/04/2022

We stayed here for one night as a last minute thing after finding a problem with another booking. The rooms are charming - the beds very comfortable, dark and silent, nice pillows. The shower rooms are small, but functional. The location a 2 minute walk off the highstreet is really convenient, and surprisingly quiet considering. We had breakfast the next morning, and it was really nicely cooked, and the staff were very welcoming.

"Excellent"

5
User 11/04/2022

Stayed for two nights whilst attending a wedding at the hotel. Beautiful decorations, really nice rooms, great food, but most importantly the staff were exceptional. On the bar, on the door, serving canapes - everyone went above and beyond to make the event enjoyable. Will definitely be back.

"Family of 5 for 2 nights"

5
slimofbonar1978, Stockport, United Kingdom 08/04/2022

My wife and I spent 2 nights at the townhouse with our 3 children, we stayed in one of the apartments (the name evades me) well oh my word it was something else, 4 double beds and a single, the kids absolutely loved it, so did I to be honest, plenty of room that's for sure, 2 showers, 2 toilets, large TV on the wall, plenty of seating, another TV and karaoke machine, bar, small fridge, microwave and toaster, towels and robes provided. The staff were very helpful and attentive, breakfast was lovely, and also the secret garden was a lively place to sit and have a few drinks, can't recommend this place enough, will definitely be back!

"Lovely hotel"

3
User 23/03/2022

This is a lovely clean hotel very close to the centre of town. Stayed just the one night, the breakfast was good as was the afternoon tea we had the following day, which we had outside in the secret garden. There were just a couple of things that let it down for us. We had a double room which was made up of 2 rather large single beds pushed together so you could feel the mattresses in the middle. Also, we had a front room which faced onto the busy and very noisy main road which was not helped by the loose fitting sash window which had no form of double glazing. This unfortunately led to a very disturbed nights sleep.

"Weekend with friends"

5
mhaynes1974, Rotherham, United Kingdom 22/03/2022

The location of the hotel was spot on. Right in the middle of the city. The room was spacious & very clean. We stayed in the 2 bedroom apartment & it was ideal for friends spending time together, when we weren't out exploring the city. I'd definitely recommend this & will stay here next time I go to Chester.

"Little Gem"

5
User 16/03/2022

A super place to stay and relax. Exceptional food by chefs Davevand Connor . Quirky and friendly with 5 star service. A definite place to return to x Beds are comfortable and well equipped. Staff really lovely and helpful. A delightful gem of a place

"About my stay in the hotel."

5
751madhus, Birmingham, United Kingdom 14/03/2022

The stay was great. I and my husband loved the hotel very much. Connie was very welcoming.nice location close to city centre and market. Great pubs. One side city wall there. It was easy walking around. Nice location and river was very near to the place.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Hi Madhus, Thank you for leaving such a kind review, hope you had a wonderful time visiting Chester. Kind Regards, Connor Callaghan General Manager

"Excellent food and service "

5
User 14/03/2022

Visited here on 12th March with my husband. First time we have eaten here and must say it was fantastic. We both ordered Tomato and red pepper soup with the pretzel bun to start. This was a beautiful starter, off to a good start. I had the brisket beef burger with fries, husband had the cajun chicken burger with fries. Can honestly say one of the best burgers we have both had in a while a finally decent fries from somewhere. Service was fantastic everyone was polite and helpful. Will definitely be back and would recommend

"Apartment stay"

5
User 13/03/2022

Stayed at the townhouse apartment with 3 friends and we were very impressed with the rooms. Very clean, spacious and a great location. 100% worth the price. 10/10. Will definitely be booking again soon.

"Not recommended"

1
User 10/03/2022

Not recommended at all.Actual room was very dirty. It wasnt something what was missed one time when cleaning. It was thick layer of dust and dirt on a shelf, on carpet behind door, mould in a shower ...just look at pictures and decide whether you want to experience it ( and pay for it) yourself or no. Light in a room wasnt ok, I had to ask for table light to complete some work.Staff was not the most attentive ( I do travel an can compare), after emailed manager he offered discount for next stay but I will not return there

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Hi Julia, After personally speaking to you about this matter I'm surprised to see you've come to tripadvisor. As explained to you when we spoke room cleanliness is a number one priority for us, all our rooms are inspected after every clean to ensure our high standards are met. Unfortunately on your occasion your room didn't meet these standards. However during your stay you should of came and notified a member of our team and highlighted these issues. We want all our guests to have a wonderful time here in our hotel and our team would of ensured of this and found a new room for you. I did invite you back for another visit so we can show you incidents like this are not our usual normal. If you wish to discuss this more please feel free to pop me an email at connor@chestertownhouse.com Kind Regards, Connor Callaghan General Manager

"Excellent vegan afternoon tea"

5
User 06/03/2022

We had a ‘buy a gift' voucher bought for us and as mainly plant based, we were surprised to be offered a vegan option when we booked as we didn't expect this! We're always wary of restaurants that are not vegan offering vegan options. How wrong we were! Interesting and tasty fillings for our sandwiches, freshly baked scones with whipped vegan cream and a lovely selection of four different cakes, all flavoursome and well presented. Prosecco and tea were good quality. Service was friendly, prompt and accommodating. We really had a lovely afternoon. Thank you

"Room 16"

3
User 05/03/2022

Stayed in room 16..bathroom needs a complete refit shower had black all round it... broken glass in emergency door in our room don't stay in room 16 apart from that Staff very friendly and helpful and hotel very centre for Chester . Breakfast good .

"Absolutely fantastic!"

5
845linz, Cumbria, United Kingdom 05/03/2022

Cannot praise this hotel and the wonderful staff enough clean comfortable welcoming made our wedding stay very special ❤️ we will certainly be back! With our golden retriever Dave who was throughly spoilt ♥️

"Great Location, Lovely Hotel."

5
User 03/03/2022

We stayed here Monday - Wednesday, it was our first visit and it did not disappoint. Lot's of positives about this hotel. A visit to the Secret garden is a must if you stay . Lots of drinks and food on offer. We had breakfast which was all good quality ingredients. Really friendly staff, we had one small issue with being overcharged for 2 cocktails. I raised it with the gentleman who served us, he assured me it would be rectified. Unfortunately it wasn't and I had to raise it again when paying our final bill on checkout. All being said the service is great,the location is perfect,lots of nice places to eat/drink and visit within a short walking distance. There is no onsite parking but the hotel offer a discount if you park on the multi storey car park. Usually cost £20 for 24 hours but the voucher reduces the cost down to £10.50 for 24 hours. We stayed in room 19 which is at the front of the hotel overlooking the main road. It was very noisy from 6am due to a bus stop across the road and delivery Van's etc. I know the hotel can't help this, I just thought it's worth a mention if you are wanting a lie in. Maybe best to request a room at the back of the hotel if there are any. Also the room above 19 has very creaky floors and again non stop noise from 7am on both days we were there. I asked at reception what was above our room as I thought maybe it was a housekeeping store room or something ( just due to the amount of activity from 7am for a couple of hours). They confirmed it was another room and that housekeeping do not start that early. I have no complaints about this hotel or our stay and we plan on going back soon. If you like quaint little pubs then right across the road is The Bear and Billett pub. Food is all home made and I highly recommend the steak and ale pie with home made chips. Also worth a visit is Hickory's smokehouse, it's only a 5 minute walk and is located by the river.

"Fabulous!!"

5
User 01/03/2022

After a long day we decided to eat in the hotel rather than explore the city, what a meal!!! Chef Dill delivered the best steak and chips I've had for a long time!!! Chef, take a bow!!! My lady wife had a haggis, duck, prawn & avocado tapas! Fabulous!!!

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Hi GazzaCamps, Thank you for your wonderful review, the team are happy to see you enjoyed your visit with us. I'll be sure to pass on your words to Chef Dil. Kind Regards, Connor Callaghan General Manager

"A great stay in Chester"

5
Go2Bondi, Stoke-on-Trent, United Kingdom 25/02/2022

Hotel is in an excellent location in the heart of the city. Great service and friendly staff. The breakfast was excellent, good choice and great quality. We had a large bedroom but the en-suite shower room was small. Everything was very clean. Would definitely use again.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Hi Go2Bondi, thank you for the kind feedback. We're glad to hear you enjoyed your stay with us and we hope to see you again soon. Thanks, Connor Callaghan General Manager

"Great hotel"

5
FineDinerChatsworth, West Witton, United Kingdom 20/02/2022

Hotel is ideally located around 400 yards from Chester centre,opposite a great pub.Recommended car park also about 400 yards…no big deal with wheelie bags.Rooms great,Management and staff very helpful and friendly.Restaurant and bar excellent. Will return.Excellent value on Travelzoo B,B & Dinner package

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Hi FineDiner, thank you for the kind review. I'm glad to hear you loved your stay with us. Regards, Connor Callaghan General Manager

"Afternoon tea"

5
haydockfamily, Chester, United Kingdom 03/02/2022

We had a really lovely afternoon tea today. So much to eat, in fact we needed a doggy bag. Very warm welcome, excellent sandwiches and really yummy cakes all beautifully presented. We went for a cheeky cocktail as well. Beautiful Georgian house and we would definitely recommend. Preferred it to afternoon tea at the Grosvenor and we will be returning very soon. Big plus for us is they welcome dogs, perfect after a stroll along the groves.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Thanks for a lovely review and we look forward to you popping in more regularly with the pooch! ;-)

"lovely hotel"

5
Christine R, Warrington, United Kingdom 27/01/2022

The hotel was lovely, it was really clean & staff very friendly.& helpful We had the evening meal & it was gorgeous. as was the breakfast. The room was tastefully decorated & comfortable, for us the bathroom was on the small side but adequate.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Thanks for taking the time to review always greatly received and appreciated

"Afternoon Tea"

4
User 22/01/2022

My Husband and I enjoyed a lovely afternoon tea. The staff were great. We were greated by Nuno who looked after us during our time there. An enjoyable experience. We would certainly come back again. Thank you.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Fabulous and yes our Nuno is the King of Service - look forward to you coming back again

"Fabulous afternoon tea"

5
siobhanbennett6, Eastham, United Kingdom 16/01/2022

Bought afternoon tea for my mum for her Christmas present, we've never been before but we will definitely be back! The food was beautiful, the staff were friendly and the cocktails perfect! We had the best experience today.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Thanks for much for the review, look forward to you coming back again soon

"Great centrally located friendly hotel"

5
User 04/01/2022

From the moment we arrived we where greeted with friendly staff, the room (room 2) was of a good size for a city hotel and all to our satisfaction (Good shower, comfy bed, iron). The breakfast was very good (eggs Benedict was perfect), the evening meal was also very good and the hotel has a quiet bar with extensive drinks menu. Parking was only a few minutes walk away (pepper steet) with a good discount provided by the hotel, definitely will be staying again!

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Thanks for great review, great to read - look forward to you coming back again in the future.

"Great experience better better by Shannon"

5
User 30/12/2021

Went for the unlimited prosecco afternoon tea. There were two of us and had Excellent service. Every effort was made to make sure our experience was fabulous. Shannon was friendly and efficient : made our experience even better! Would definitely go again !

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Thanks for review and special mention for Shannon, she will be chuffed, come back soon.

"Christmas Party 2021"

5
User 23/12/2021

We stayed at the town house this week and it was such a lovely stay, staff were so friendly and helpful. We came home in the early hours and were greeted by the lovely Mark, the night porter, nothing was too much trouble for him. He made us feel very welcome, couldn't recommend this hotel and the staff enough, thank you

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Thanks so much for lovely review, lovely to read, look forward to welcoming you back in the future.

"Ups and downs"

4
karonp363, Liverpool, United Kingdom 16/12/2021

Just returned from the townhouse first of all the staff and food made up for the lack of standard of the room we had (number 19) one channel on the TV cold shower and very noisy due to us being on the main road other than that all good bed very comfy would of been more comfy if we could of slept a bit better due to the noise outside..shootout to all staff in restraunt food was good especially scrambled eggs at breakfast.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Thanks for the review, sorry to about shower & TV certainly not the norm and certainly doesnt appear to be an issue in 19. The noise being city centre is a challenge at times, but appreciate its frustrating. Chester's a lovely city, just a little noisy at the weekends, especially around xmas, hope you will come back again soon.

"sparkling afternoon tea"

5
dncjacko, Liverpool, United Kingdom 16/12/2021

Booked sparkling afternoon tea on Monday 13th Dec.Shown to a table at the rear. Plenty of people there wiyh a nice atmosphere. All the food was very fresh and served by really helpfull & friendly staff. Nice little touches like crackers on the table and Christmas music playing in the background. Got that settled could of stayed all afternoon. Couldn't praise the place enough. Had such a nice afternoon we returned the following day for a couple of drinks & snacks. Nuno who served us the day before seen to us again and service was lovely. Sat in the Secret Garden this time. Very relaxing with plenty of heating and done up lovely for Christmas. Will difinitely on our next visit to Chester.

"Great value"

5
010550, Chesterfield, United Kingdom 10/12/2021

A small but big enough room for 2 adult's crisp clean bedding and towels plenty of hot water and good quality shower the bed was very comfortable. There are stairs on entering the hotel as well as to your room. Breakfast was superb cooked and beautifully presented bar and lounge area was cosy with a fire nice on a cold December evening

"Afternoon tea"

5
User 06/12/2021

Had afternoon tea here today with my daughter. Cant praise it highly enough Delicious sandwiches and cakes and loved the warm pigs in blankets. Plenty to eat, staff attentive and happy to help. Definitely recommend if you want an afternoon tea in lovely surroundings. Well worth the money thoroughly enjoyed

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Thanks for the lovely review, the current Christmas afternoon team is a little different than our usual, as has little extra's like the pigs in blanket, and lovely to hear the great feedback. thanks you

"Afternoon Tea "

5
PaulM759, Stockport, United Kingdom 05/12/2021

We had an afternoon tea which was prepared by Dill and Dave. It was very well presented and tasted great. There was plenty for the three of us. The staff are extremely polite and friendly. It is a lovely bar and restaurant. We will definitely be going back for a 3 course meal.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Thanks for lovely review, the Chef's will be over the moon with the personal mention! Really great to read, thanks for taking time to review

"Mostly good"

4
User 02/12/2021

As a disabled person with walking difficulties I always contact any hotel I propose to use and ask about their suitability for me and my mobility scooter. On this occasion I was told there would be just one flight of stairs up to the first floor bedrooms. On arrival we found that access to the hotel was up a flight of stone steps. Once the staff were made aware of the problem they took us round the back and arranged for us to come and go via the "Secret Garden," All in all the hotel was clean and the rooms were of a high quality. The staff were spot on from the receptionist to the bar staff and a special mention should go to Nuno who was like a little jinn popping up everywhere with a smile and a joke. The food of an evening was of an extremely high quality and the steak was to die for. The full English breakfast however was more like a half English and a little on the skimpy side. Overall this was an enjoyable stay and I would recommend the hotel, but beware if like me you have a problem with stairs.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Thanks for the review and lovely having you stay with us, we arent the most disabled friendly property due to the age of the building and no lift, with all bedrooms being on the 1st floor and above, so we learn more everytime someone stays. Noted on breaky and will mention to staff, even though its a plated breakfast, there is no harm or extra charge for additional items, so we will reflect with team to ensure this is better communicated. Hope to see you again in t he future. Thanks

"Great Location"

4
BlueCrocus, Y Felinheli, United Kingdom 27/11/2021

Stayed here for one night with my boyfriend. The location is perfect for shopping/dining in Chester and there are also two nice pubs directly across the road. All the staff we encountered were friendly and welcoming, and the bar area was cosy and festively decorated for Christmas with a lovely open fire. Unfortunately we were only given one towel for both of us but we asked and reception and were promptly given extra towels as well as two robes which was a nice touch. Only loses one star as the shower pressure was very weak and didn't get very warm, but other than that I'd be happy to return.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Thanks for the review and hope to see you back again in the future. Apologies on the towel, a small oversight but right to mention non the less. We did sadly have issue with the bad weather affecting our gas supply for a short period, which did cause a knock on affect, so sincere apologies on this.

"A truly amazing and unforgettable experience"

5
keepmov, Liverpool, United Kingdom 26/11/2021

From the minute we arrived to the minute we had to leave (sob,sob) this hotel experience was one we will never forget - Connie, couldn't have been more helpful, in a very natural way, lovely character - Nu Nu and the guys looked after us as if we were part of the Townhouse family - Room, food, drink, fellow guests, DJ all top class....and as for the Secret garden, well, needs to be visited as words could not possibly describe how amazing - thank you so much for your wonderful and natural hospitality

"Let's keep the secret don't go . Definitely worth avoiding"

1
margaret m, Dublin, Ireland 24/11/2021

This was meant to be a treat afternoon tea with a good friend. Not feeling welcome to start. No atmosphere with plastic feel. We paid 19 pounds per person. ( Groupon is half price we found out. ) Even at half price we wouldn't darken their door again. Scones dry sandwiches lack lustre. White bread from 1970's vibe. If one wants brown we were told we should order in advance. Good grief. Not a treat at all. It was really disappointing. Let's keep this place a secret.

"Great location"

4
User 21/11/2021

Very clean and comfortable room within walking distance to the City Centre. Really nice bar and Restaurant. Nice Beer garden in the rear. Rooms could be updated and re-decorated. Parking was a few minutes walk from the Hotel

"Afternoon Tea"

5
User 18/11/2021

Visited the Townhouse today for Afternoon Tea. Had a lovely time. Food was great. plenty of delicious cakes.coffee of choice,not the normal filter coffee you normally get with an afternoon tea. Can not understand the negative reviews people have left!! Have stayed there earlier in the year also ate there and it was great.will definitely return again.

"Slightly Disappointed"

2
Bennett-adventure, Oxford, United Kingdom 13/11/2021

Heavy suitcase up 4 flights of stairs Bed uncomfortable dipped in the middle and pulled apart 2 singles in a double cover Tiny window after asking for a view Room was so cold Stains everywhere walls and bed No tissue in box Only decaff coffee sachets Rubbish mugs can't hold them at all Stayed at travel lodge night before better for half the price Half channels had no signal Teeny tiny bathroom Could barely fit the kettle in the sink to fill up Can hear other rooms showers or toilets Shower head holder broken Extractor fan did not work had

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Very sorry to read this, and certainly not the norm. Of course stairs given we are a 1699 built Georgian house, cant be helped, and some of your comments like mugs, and our tissues being in a pretty box is a little extreme, but we take your feedback and will review. Thansk for taking time to review, we will work with these comments and reflect. thanks

"Very disappointing "

1
672danwe, Gloucester, United Kingdom 11/11/2021

We booked an afternoon tea through groupon we turned up was ignored by two members of staff finally came to us and took us to the table took our drinks order then 15 mins after our drinks came the food came started by eating the sandwiches they where very dry tasteless we both tryed the cake these where very very dry and where like bought in cakes and the clotted cream was off and scones where raw not once did someone come and ask if everything was ok or ask us if we wanted any more drinks I tryed to get the ladies attention but was too busy talking staff so we just left was very disappointed as this was for me and my partners anniversary

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
I was just reflecting on our Trip Advisor Secret Garden page, with all the amazing 5 star reviews, so disappointing to read this and certainly not the norm as our afternoon tea is our signature item. Due to the high numbers we are currently doing I know for a fact that the clotted cream couldn't be off, and I do push back to customers a little to say, if things aren't right you should let us know there and then, our team can always accessible, and there is no harm popping to the bar or reception, should things not be 100% to your satisfaction, so we have the chance to correct, definitely not the intent to disappoint, but appreciate we don't always get it 100%, so help us, help you. #BeKindToHospitality

"Trip to secret garden"

2
User 06/11/2021

I went to a party at the secret garden and I ordered fish and chips for my husband n myself it wasn't cheap and having eaten there before I thought oh it will be nice tho. We had no tea before we went as the party was at 6.30 omg it was disgusting not just poor it was bad the chips were rock hard I bit into a few and couldn't eat them the fish wasn't much better the batter not a great taste so thought well il eat the fish out of the middle yuk it looked and tasted like cheap fish I left it and the waitress came up and said have you finished I said yes it was horrible n she just took the plate and walked away not great customer service she never apoligised or asked did I want anything else I know now I will not be eating there anymore. The chef needs a talking too maybe he should have tried the food before he sends it out my husband has cancer n only ate it because of no choice really he would have been starving

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Sorry to read this, and feedback on our food is vital, as again its our life line, so disappointing to read. Perhaps feedback like this is horrible, may have offended or upset our team member, we have a few newbies to the Industry given the current recruitment issues the Industry faces, so perhaps a friendlier and more constructive, could we get our chips replaced or we aren't enjoying the meal because xxx, would help the situation - lets #BeKindToHospitality.

"FAB STAY"

5
User 29/10/2021

Just home from another great visit here, room was lovely and spacious, spotless and comfortable, Breakfast was amazing served fresh and hot, The staff are all lovely and give their guests are very warm welcome, We look forward to returning soon,

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Fantastic to read and appreciate you taking the time to write - the team will be made up! Always extra nice when its from a regular contributor to TA as well.

"Tired Hotel"

1
Mish W, Nottingham, United Kingdom 22/10/2021

Sorry but the hotel owners or managers are letting their excellent staff members down. The staff do everything to make your stay a good one but the hotel bedroom furniture it appalling and dirty. Clean bedding hiding a multitude of stains…..

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Oh dear, sorry to read. On the back of 15k for new curtains this last month, new pillows, new bathroom installed in first room finished today with more to follow, new valences in all rooms and furniture that is 3 years old, if dirty or something was missed we will take it up with our excellent team - but if your gonna review us, give us some constructive feedback and we can do our best to improve - we are 1 team here at Townhouse!

"1 Star is 1 Star too Many"

1
Janey E, Shrewsbury, United Kingdom 22/10/2021

We booked an Executive room as photos on the hotel website, combined with details of fluffy white dressing gowns and complimentary toiletries suggested we were in for a treat. Unfortunately, it was anything but. We were allocated Room 16. It was a family room with a double and a single bed. There was no ceiling light. A side light was faulty. Unable to hang adult clothes on hangers, as clothes draped onto shelf below. The bathroom was tiny, sink minuscule, toiletries were squeezy tubes of shower/hand gel fixed to the wall, small shower cubicle with shower head that could not be lowered enough, shower cap not provided. Kettle did not fit under tap nor was bottled water provided so had to take kettle to reception, to fill it. Complained about room but was told “Manager said Family Rooms were Executive Rooms”. Extractor/air unit outside of window droned all night. DINNER: Starter was 1 choice each from their sharing platters. They were deep fat fried, hot on the outside/cold in the middle. Burger was ok, Med Veg and Couscous was awful. Grey soggy aubergine, almost raw courgette, LOTS of onion, 4 cherry toms. Breakfast wasn't much better. When it states ‘a mushroom' you get the top of 1 mushroom with a sausage, 2 slices of bacon, half a Tom, beans were lukewarm (we declined hash brownies). Toast was cheap sliced bread, not what you expect at a 4 star hotel. Waitress turned up 20 mins after sitting down. Receptionist served tea etc until then. 5 stars for Receptionist.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Oh dear, sorry to read this, not sure what really to write other then thankfully most reading this will see being in 6th place on TA and being in the business 25yrs that you are clearly disgruntled and exaggerating. We are a 3 star venue and proud of our venue, yes we do fixed to the wall toiletries, yes we do not give complimentary water bottles and yes no shower caps. The price you paid, we feel you had great value, we are what we are. We will of course always take feedback and don't always get it right, but your just rude.

"Lovely Afternoon Tea"

5
User 14/10/2021

We went to the Townhouse for sparkling afternoon tea for 5, with a few cheeky cocktails, in the secret garden. The garden setting was lovely, as were the staff, who were very attentive - putting the outdoor patio heater on & closing the overhead canopy for us, as it had started to get a little cool sat outside, in what was otherwise a lovely early October afternoon. Would definitely return here when next visiting Chester and have recommended to friends.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Great to read, this is what its all about, afternoon tea, cocktails and some fresh air - fabulous - see you back again soon. Thanks for writing review.

"Mrs"

5
User 12/10/2021

We would highly recommend this place. The hotel is charming and has a lot of character. It gives you so much more than a chain hotel. There is a lovely open fire downstairs near the bar where you can relax before or after dinner. The secret garden restaurant is a hidden gem serving quality food and amazing cocktails. The breakfast was outstanding- better than any other 3 star hotel. The rooms were clean and comfortable. The location is perfect- very central but not too near the hustle and bustle for it to be noisey at night. The staff are all very friendly and really go out of their way to make your stay enjoyable. Please do visit!

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
We couldn't have wrote this one any better. Great to read and tells us all the good things, thank you very much, please do visit again soon.

"Clive :) "

5
286claireb, Liverpool, United Kingdom 11/10/2021

I booked Octoberfest for my parent's, only to find out on the day that it had been cancelled. Obviously I was annoyed as it was a special anniversary for my parents. However, Clive came to the rescue, he was amazing and made my parent's experience one to remember. They loved the Secret Garden and Clive for that matter. He's worth his weight in gold. THANK YOU.

Team Savvy, Owner at Chester Townhouse Hotel & Secret Garden, responded to this review
Thanks for review, disappointing the event had cancelled and apologies for mix up, as we had thought all had been notified well in advance, so glad we still managed to pull off a good night, as certainly the Garden is great all year round, with or without an event. Thanks for letting us know, and Clive will also love the mention.

"Great hotel and staff excellent!"

5
Scenic04358688507, Manchester, United Kingdom 11/10/2021

My wife and I stayed at the Townhouse for a couple of nights midweek, bed and breakfast. Very enjoyable! Please do not be put off by the occasional bad review - the hotel is in a great location with very friendly and helpful staff. We stayed in a classic room which had everything we needed. The breakfast each morning was cooked fresh to order with plenty of coffee and green tea. We enjoyed a bottle of Prosecco early evening before we went out, in the lounge the first night and the secret garden the second, which is an amazing space to eat or drink, with heaters early evening. It's a short walk to all the attractions and restaurants (although the tapas at the townhouse looked tasty). Parking was straightforward- a discounted rate through the hotel and only a short walk away. Thanks again to everyone at the hotel and we will definitely be coming back soon.

"Lovely hotel which exceeded expectations"

4
JessAB449, Telford, United Kingdom 10/10/2021

On arrival we were greeted by a lovely person in the front desk (didn't catch her name though!) who was very friendly and welcoming. We were checked in really quickly and given some useful local info and was a very smooth process. The room was OK, no issues but quite small. This wasn't really an issue as we didn't spend much time in it but felt a little snug on entry. Bathroom was particularly small, but equipped with all you need. I found the shower to be a bit temperamental though as it took a while to warm up, then suddenly went cold after about 5 mins and had to wait for it to warm up again. I've knocked the room score down to 4 for the combo of the shower thing and the thinness of the walls... we could hear another couple jumping on the bed, which is worth keeping in mind... Breakfast was lovely, more friendly staff there and good portions. We also had a drink in the secret garden. Again, lovely staff, the drinks were quick to come but good quality cocktails and was a unexpected highlight of the hotel. Price point was good for the location, which was excellent for us so very happy with our choice. Would visit again!

"Afternoon tea in stylish surroundings"

5
GILLFRANK2014, Wirral, United Kingdom 07/10/2021

Treated my two daughters and a friend to afternoon tea as it seems so long since we've been able to eat, sit and chat together since lockdown. Passing through the hotel reception and bar, we could see how tastefully decorated and modern our surroundings were & we were made welcome by a very pleasant Scottish assistant. When the sandwiches and cakes came we were all blown away by the selection - attractively displayed and so tasty - with plenty for all. When I reminded the waitress we had originally booked a vegetarian serving for my daughter, she quickly produced a separate platter for her with no fuss at all. The portions were so generous that there were cakes left over. We were given a ‘doggy' box to take them home in, which went down very well with their children & partners later. It was a really enjoyable treat and one I'd recommend booking to anyone looking for an ideal way to pass a very pleasant hour and a half. We had a quick look in the attached Secret Garden on the way out and made a mental note to come back again in the spring when the sun is out, as it looks so inviting.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for taking the time to write us a lovely review, much appreciated and we look forward to welcoming you back in the spring/summer, we are open throughout winter though with some amazing planned decorations, so do try and pop by if you can. Best wishes

"Lovely little hotel, great service and great bar/restaurant."

5
Andy B, Market Drayton, United Kingdom 05/10/2021

Nice, small hotel for a weekend away. We stayed for one night in a lovely clean and comfortable room with lots of space. The hidden garden bar is lovely, and with heaters allowing us to sit out for a time even in late Sept. The restaurant managed a great showing, both for diner and breakfast the next morning. The hotel is in a great position just up from the river in the town centre. The only downside to this is that the local drug users appeared to sit on the steps below our window in the early hours and loudly discuss their various woes and console themselves with phone music - nothing that could not be fixed by shutting the window (the temptation to tell them where to go - in detail! - forgone by the otherwise genteel nature of the town and the sensibilities of other guests) - but if you are a light sleeper a room further back in the hotel might be in order. We will definitely be planning another stay in the near future.

"Afternoon tea"

5
User 22/09/2021

Had afternoon tea today with my mum. Food was lovely really enjoyed the varitey of cakes. The staff were so helpful. We asked for Lemon and ginger tea, when it came it was the best tea we've ever had, we told the waitress how impressed we were and she told us they had no lemon and ginger tea bags so they made it for us with fresh ginger and Lemon. Sounds a small thing but most places just say we don't have it and that's it. Thank you so much the small things really do make a difference.

"Enjoyed the stay"

5
TonyConcannon, Bolton, United Kingdom 22/09/2021

Stayed here for a family get together. The location is fantastic, in the city centre. The rooms were clean and the staff very pleasant and helpful. We enjoyed drinks in the Secret Garden and a hearty breakfast there in the morning. Would definitely stay again.

"Decent 3 star hotel"

4
SuzylooMk, Milton Keynes, United Kingdom 12/09/2021

We used a hotel voucher given to us by our sons for our 30th wedding Anniversary last year. Very warm welcome from staff and the room was available early. We had a small room but the voucher did only offer the ‘classic' option. It was noisy and hot but then we were facing the main road so to be expected. Yes, the room needs updating and was a little tatty in places. However, this is a very old building (1699) and I suspect the COVID situation has also left them with limited funds to do anything about redecoration at this time. Breakfast had plentiful choice and my husband enjoyed the full English. They have cleverly diversified with the ‘secret garden' outdoor area and this will hopefully allow them to invest into the hotel rooms moving forward. Please be kind when reviewing anything that has still managed to survive through this Pandemic and remember- this a 3star hotel - not a 5 star.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for your review, and appreciate the constructive feedback. We have had a challenging 18 months, but given the last 3 months, we have just in the last few days now installed new curtains and netting across all our rooms at a substantial investment for us, as we look to heighten the great rooms we have with some further investment over 2021/22. This industry and hotel is our passion, so we are always striving to improve and whilst money isn't on tap, we are striving to improve all the time - hope to welcome you back again in the future.

"Poor Afternoon Tea"

2
evettejayne, Staffordshire, United Kingdom 05/09/2021

Secret Garden really quirky and lovely . Service was good However sandwiches dry , fillings not very good . Scones really dry , only 1 pot of small jam between 2 but once asked they did replenish. Cakes ok . Came on a groupon deal and I certainly wouldn't have wanted to pay more .

Team Savvy, Owner at The Townhouse Chester, responded to this review
Oh dear, not great to hear and very much contrast to our usual amazing feedback on our signature afternoon tea - each to their own, but confident we have a great product and afternoon tea, so apologies if this one didn't make the grade, I can assure you not the norm.

"Disappointed"

3
User 03/09/2021

Totally disappointed with room after upgrading prior to arrival date. Shower was small. Was meant to have bath robes in room there wasn't any. Cobwebs on ceiling on first must have been cleaned second day. Breakfast not the best. Lot a noise during the night due to room facing a main road

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for review and sorry we haven't met your expectation, certainly housekeeping should overcome cobwebs, so this is truly disappointing to read and not usual, and likewise bathrobes have been challenging currently due to covid supply issues, but our team should have pre-advised. In respects to bathroom size and road noise, well yes as a 1699 built townhouse hotel in the city centre we do have a few challenges, but can't overcome all obstacles I suppose. Hopefully all of this wouldn't put you off returning, as we feel we are great little venue at a great price.

"Amazing place. Great 50th Birthday party."

5
AMOskindeeo, Cheshire, United Kingdom 30/08/2021

We went there last night for a birthday celebration. It was lovely. Had a couple of platters during the evening which were so good too. Great cocktails and service. Moved indoors after 11am and the silent disco was so much fun x

"A lovely break in a beautiful city."

4
Richard L, Wirral, United Kingdom 24/08/2021

Booked with Groupon with a great deal. Room wasn't great but the bed was one of the best. It was a hot afternoon and room got uncomfortably hot, windows wouldn't open and no A/C. I was expecting noise from the main road but it was lovely and quiet. Staff were excellent. Sat in the Secret Garden in the evening, heaters were switched on making it nice and comfortable. Breakfast was very slow but the eggs Royal was worth waiting for. Would I return? Yes if I got the same Groupon deal!

"Updating is needed!"

3
palmerb, manchester 16/08/2021

The hotel room itself wasn't overly great, family room with double beds. Loft style room with a K2 style amount of stairs to get to, and a Bathroom that was microscopic in size and in need of some updating. The downstairs bar/restaurant/ outdoor covered area is very nice and lovely for a meal or a drink but the rooms are just not the same level. In hindsight I'd have either stayed in a Premier Inn without the nice downstairs area or paid a bit more for some higher quality. The breakfast downstairs is lovely and in beautiful setting but crikey for the money they charge they could have match the quality a little more.

"Poor Gluten Free Afternoon"

2
Louise R, Liverpool, United Kingdom 15/08/2021

I came with friends for Afternoon tea and as I'm Gluten Free I selected the Gluten free afternoon Tea it was the poorest Afternoon tea I have ever had - lovely setting but 6 of us where put on a cramped bench outside which a member of staff commented on ‘ not sure why they have put 6 of you on here' and the presentation and content of the sandwiches was dry and there was no salad or anything to make the sandwiches look more presentable , the fillings where not great and the cake selection for £25 was poor, being gluten free doesn't mean you have to feel left out and compared to the ‘normal' afternoon teas it was a pretty poor show. We also recieved lukewarm tea and coffee which was replaced once we said something. I chose not to say anything about mine while we where there as it was a pre wedding celebration for a friend and I didn't want to cause a fuss but I have had amazing gluten free afternoon elsewhere and wouldn't choose to come back here again which I feel disappointed about. I just wish I had taken a picture of it.

"A little gem!!!!❤️"

5
Guide18416111629, Chester, United Kingdom 13/08/2021

My husband, 5 year old and myself stayed at this hotel on Monday night because they allow dogs. We had a pit stop between Scotland and Wales and we're so happy we did! As soon as we walked in we felt at home. David behind reception was super friendly and helpful! The beds were huge and comfy and the hotel itself was quirky, clean and comfortable! The restaurant area was beautiful and the “secret garden” was an added bonus with its flowers, flamingos and lovely courtyard! The service was fabulous and breakfast the next morning was so relaxed with the most friendly attentive staff! Nothing was too much trouble we couldn't help but smile the entire stay! We loved it so much we tried to book an extra night but they were full… So we decided to book for Friday night after our Wales stay! The staff are a huge asset to this little gem of a hotel ❤️

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thank you for lovely review, fabulous to read and glad you all enjoyed the stay. David will love the mention and so to the rest of the team. Look forward to you coming back in the future. Kind Regards

"Amazing!"

4
User 12/08/2021

Stayed here for 2 nights on a mini break and loved it. The room it self was clean and tidy and had everything we needed, the complementary biscuits were a nice touch. Breakfast was 10/10. The staff were all extremely friendly and went above and beyond to ensure we had an amazing stay (especially lady with red hair who was on breakfast duty both mornings). Would definitely stay again!

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for the review, lovely to read you enjoyed teh stay and Marzena will be made up with the mention. Many Thanks

"Afternoon Tea"

5
Linny2109, Warrington, United Kingdom 10/08/2021

Such a lovely hidden gem!! We booked in for afternoon tea for two and were shown to our table in the secret garden. The secret garden is fab and the sun was shining which made it all the more perfect! Afternoon tea was lovely, the cakes were delicious. Great customer service from all staff. Nothing was too much trouble. Would definitely recommend and will be back in the near future!

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for taking the time to review, we enjoyed the feedback ;-)

"Perfect"

5
Verdivc, Merseyside, United Kingdom 09/08/2021

Wonderful staff from the young lady who took our bags when we arrived early, to the great young man who checked us in to the lovely bar staff but a special shout out goes to the lady who never stopped running around to serve breakfast. Lovely room with a huge bed and a sofa bed. Breakfast was top notch. Oh and the secret garden bar is just instaperfect. Try the lady violet! We will definitely stay there again.

"Afternoon tea "

4
sayers17, Manchester, United Kingdom 09/08/2021

Pre booked with group-on afternoon tea good value nice location in secret garden food was good and service great quite busy lots of options including bottomless Prosecco set in central town centre within the walls

"Disappointing one night stay"

2
Wilkoj62, Olney, United Kingdom 06/08/2021

Lovely hotel and room apart from the shower being hit and miss and kept cutting out or going hot and cold. Mentioned when checking out, but no apology given. Secret garden very pleasant and food quite good. Some staff stand offish and we had to explain we were staying at the hotel twice to same middle aged man which made us feel rather unwelcome. Ordered cocktails after our meal which hadn't arrived after 20 minutes. When queried, was told the order hadn't gone in! Overall a nice hotel but would be much better if customer service was a priority.

"Enjoyable"

4
clairej477, Kinmel Bay, United Kingdom 04/08/2021

This was our second afternoon tea here and as expected it was really nice. The setting is beautiful and the staff are great. The outside area has been decorated so wonderfully, it really sets up for a great ambiance. We were however slightly disappointed with some parts of our afternoon tea in comparison to last time. The sandwiches were great and just as flavoursome, the scone was fresh and delicious. The cake selection however was a little underwhelming. As per our last visit the carrot cake was stunning. The vanilla cupcake and batten-burg were no comparison to the mini cheesecake, Victoria sponge and panna cotta we enjoyed last time. We feel it was missing something of a different texture or even maybe something chocolatey. Just something to consider?

"Really enjoyable 2 nights"

5
JamieP58, Cardiff, United Kingdom 30/07/2021

Hotel was lovely, location very good and the staff were all excellent. The garden area is very nice and the food was good also. We had 2 rooms and both were a nice size and very clean and comfortable. The rooms were both unique and the en-suites were quite small but as to be expected in an old building. It had a boutique feel to it. Every member of staff working there was delightful , they really made it special and were great with the children. I don't normally leave reviews but felt this warranted one. Thanks to all.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for taking time to review, truly appreciated, lovely to read and hope to welcome you back again in the near future.

"Afternoon Tea in The Secret Garden."

5
User 28/07/2021

Amazing setting, amazing food and wonderful staff! Thank you for looking after me, my wife and our two daughters we had a fantastic time. Nothing was too much trouble for the staff. Service was excellent and we didn't feel rushed. THANK YOU!!

Team Savvy, Owner at The Townhouse Chester, responded to this review
Lovely review and always lovely to read. Much appreciated

"Afternoon Tea"

5
sallun61, Farndon, United Kingdom 26/07/2021

What an amazing time we had! The staff were amazing and so accommodating for my wheelchair, helping get me into ‘The Secret Garden' The food was excellent and one of the Chefs is Spanish, so made me proper Cafe con Leche, truly above & beyond and would recommend to anyone! The Secret Garden is truly beautiful and relaxing.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Great read, thanks for reviewing, hope to see you back again soon.

"Terrible stay."

1
User 25/07/2021

Positives: The property from looking on the outside and on photos on booking.com looked nice and historic Negatives: Upon entry we were told to wait in the waiting area for 5 minutes whilst the room was ready, we waited for over half an our to not be told our room was ready to find the member of staff had left the post and decided to work in the restaurant. Upon approaching the check in desk I went to collect my card to pay and someone else was then being seen to before us who was kicking off about the price however we should have been seen before these people as we'd been waiting a considerable amount of time. The bathroom was falling to pieces, parts of the shower were loose and parts fallen off, the toilet seat was broken. Sitting on the toilet your knees would touch the wall it was so small and the sink was above the toilet making it very difficult to use. The bed was uncomfortable and made a bad nights sleep. We paid a premium price which was double the price compared to most other places in Chester and received shabby below standard room & facilities which extremely disappointing. The whole place needed refurbishing it was so out of date and the furnishings in the bedroom were cheap and tacky. I wish we had booked elsewhere for a 1/3 of the price but wanted a premium stay for our anniversary which was a sorry state of affairs for choosing this place. Would not recommend. Total rating I would give is 1/5.

"Afternoon Tea for 4 – Excellent all round – Top Drawer Service"

5
DingDangD0, Chester, United Kingdom 24/07/2021

We had afternoon (4 people), on a very hot Friday afternoon, plus a couple of cocktails, and all 4 of us thought it was exceptionally good all round. The staff were all excellent, making sure we had everything we needed and so on. The service was really very good indeed. If it was up to me, I'd adjust the cake/sandwich ratio (more sandwiches and less cakes), however I know cakes are very on-trend, but I do like a sandwich!

"Great location"

3
990debbieg, Manchester, United Kingdom 16/07/2021

Firstly what a great location. Looks great from the outside. The lounge and breakfast area and the outdoor area are lovely. Sadly the room was a big let down. Executive superior it was not and if it was I would of been scared to see what it was superior to. Gutted! Gutted! I thought it was a mistake. If the rooms are having a make over in the future they should of said. I was expecting a room that resembled one off the website. It was not. The Double bed was two mattress pushed together. If you don't plan on staying to long in the room go for it! The rest of the hotel is really nice.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for your review, many of our exec rooms have zip & link king beds to give flexibility of having a King size bed or twins, which is pretty common in most hotels now. Our Exec are larger rooms and are a good quality 3 star product, and unsure how they differ from the website. Nice to hear you enjoyed the rest of the hotel however.

"Afternoon Tea with My Bestie"

5
FIFILEW, Preston, United Kingdom 12/07/2021

We booked to have afternoon tea through Groupon. Obviously we weren't sure what to expect given that we had paid approximately £12 each... but I can honestly say we were amazed at this afternoon tea we received. It was absolutely delicious and had a great selection of sandwiches and cakes. We ordered a latte each as part of the package and both had another latte which we were expecting to pay for but were told that we did not have anything to pay on our bill on leaving. This was a very pleasant surprise and was totally unexpected. The staff were lovely very friendly and chatty and it was a pleasure to have afternoon tea here. We sat outside undercover which was really lovely and had such a nice atmosphere to it. Would I go again, without a doubt it was delicious.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for a lovely review, our afternoon tea is one of signature items, so lovely to get this review - hope to see you back again soon

"Beautiful place/Top service"

5
User 12/07/2021

Surprise overnight stay at this beautiful venue. Staff can't do enough for you. It's clear that they are all committed to providing an excellent service, clearly interested in making your stay enjoyable and memorable. The drinks menu is extensive with an array of gorgeous cocktails. Attentive, fast service - excellent food. We went for the sharing platter which was perfect. Due to restrictions with COVID and the nightmare with table bookings, we remained in the secret garden and did not regret staying put. I can't walk in heels anyway ;). Nunu is such a friendly person and made us feel most welcome. Breakfast was bang in too…..I'd certainly return - thanks again

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for a lovely review a real pleasure to read and of course Nuno is a superstar and a key asset to our venue. We hope to welcome you back again soon.

"Short stay"

2
Paul S, Wallasey, United Kingdom 07/07/2021

Nice area and hotel looks the part. Room small compared to other stays in chester area and we paid extra for better room.it was slightly compacted. Every was in the room. Major flood down stairs to gents. Was happy to go out for drinks and meal. Next morning stairs slight drier . And boss had staff meeting outside breakfast room. We heard her loudly go through how some girl was going to be sacked. Full 30 minutes

Team Savvy, Owner at The Townhouse Chester, responded to this review
Hi Paul, thanks for taking time to review, yes sadly we had a major issue with a flood that we have resolved, but certainly tested us, as we had water board involved due to it being a related wider issue. Not great to hear your comments on the staff meeting and we will take this up with the team. Feedback like this is never great to read, but certainly our industry is going through extremely tough times with major staff shortages across the whole industry, high demand volumes currently and other challenges around closures due to track & trace, etc. plus the added general business challenges like a flood. I can only end by asking - we get a little break - as truly stressful currently and these reviews only add to it.

"Nice hotel, shame about the room "

3
j0hnw79, Manchester, United Kingdom 04/07/2021

Spent one night here as a birthday treat. Hotel is situated couple minutes walk from. Centre and river Dee whilst still being quiet. I'd describe location as perfect. Bar area downstairs is lovely. Staff were friendly. Very small room. Looked at fire plans outside of room. Seems we unluckily got the smallest room in hotel. To make it worse we had been allocated a larger room (crossed out on booking)

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for the review and great to hear all the positives. Being a 16th Century built property we have three room types Classic - which are small and priced accordingly, Exec rooms which are much more spacious and family rooms again more spacious - not huge amount we can do about it, being fabulously located we have to encourage guests the classic rooms are simply that a classic hotel room with all the relevant requirements, but fairly tight on space unfortunately. Many Thanks

"Fantastic Hidden Gem!"

5
Juliedave1964, Congleton, United Kingdom 03/07/2021

On Thursday before going home we went here for sparkling afternoon tea. With the weather being sunny we asked to sit outside in the secret garden. What a hidden gem. The sandwiches were freshly made and tasted delicious. The cakes were just the right size, but couldn't eat the scones as we were full up. So the waitress put them in a box for us to take home. The prosecco was palatable and so was the pinot blush. I would highly recommend anyone to visit here and we would definitely go back when in Chester again.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for lovely review and look forward to welcoming you back in the future

"100th birthday celebration"

5
marymorgan605, Chester, United Kingdom 02/07/2021

Just enjoyed a lovely Afternoon Tea here which had been a present for Mum's 100th birthday, but delayed due to Covid. The staff were all very friendly, especially Olivia our waitress and very obliging. We were made to feel very comfortable whilst being very Covid safe. The food lived up to its reputation being very fresh, with a great selection of sandwiches and cakes ( some of which we brought home) and beautiful scones still warm! We would thoroughly recommend this as a lovely experience for a special occasion or just to celebrate being able to be out!

Team Savvy, Owner at The Townhouse Chester, responded to this review
So lovely to read and big Happy Birthday! Olivia is fab and we hope to welcome you all back again soon.

"Great stay and friendly service"

5
User 02/07/2021

stay here on business fortnightly. Never been let down and great service. All at less than half the price of Crowne plaza where we stayed previously. Waiter in Secret garden, i forget his name, great guy cant do enough for you

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for great review and we do aim to give great value for money - Nuno our Head Waiter is always a favourite.

"Yummy Scrumptious afternoon tea"

5
805mandyh, Crewe, United Kingdom 02/07/2021

We recently were treated to a sparling afternoon tea at The Townhouse.What a delightful little Gem is the secret Garden venue.The afternoon tea was one of the most delicious I've ever tasted and I've tasted many.So much choice and every mouthful a delight to the tastebuds.Nothing was too much trouble for the lovely staff. We arrived early and had origionally booked for inside but changed our minds after seeing the wonderful explosion of colour that is the garden and the staff were very polite and accomidating when we requested to change our seats. The prosecco is top notch too. I liked it so much I am comming back on a friends hen do a week on sat. Thankyou for a lovely afternoon.

"Lovely stay at the Townhouse"

5
Angie H, Bradford, England, United Kingdom 01/07/2021

We stayed for 2 nights at the Chester Townhouse. The staff were all excellent. Can't praise them enough. The gentleman with the skinny jeans and the waistcost, thank you for making sure we always had a drink. The location is excellent for walking round the city with the main shops 2 minutes away in one direction and the romans walls 2 minutes away in the other direction. Lots of excellent old pubs close by as well as places to eat. The room itself was spacious and the bed was the comfiest bed I've ever slept on. It was better than my bed at home. Normally I can't wait to get back to my own bed, but not this time. My only critism was that we could have done with a wardrobe. (I don't know what it is with hotels only providing 4 coat hangers.) Unfortunetly a lot of the things we wanted to do in Chester were still closed. Fortunately it means we are going to have to come back. When we do we will definetly be staying at the Townhouse. Thanks for a great stay.

"Pleasant Sunday evening"

4
User 28/06/2021

We had a very pleasant Sunday afternoon/evening meal for my sister in laws birthday, very nice food and very nice staff, particularly Rosalind and Jess. Only minor critiscm was the gents toilets were leaking and could do with some upkeep, but all in all good.

"Secret Garden Afternoon Tea"

5
User 24/06/2021

We visited Townhouse Hotel,Chester for an afternoon tea and we had a lovely time! What a fab place! So relaxed, great food, staff & service, music playing, nothing too much trouble. I purchased this on Groupon & so glad I did!

"Great for drinks but please don't eat!"

2
User 21/06/2021

Upon entering the establishment we could not fault the host, she was very charming and friendly, as were all of the staff, saying hello as we were shown to our table outside. We were served by a very friendly young waitress and were impressed by the service. We had a few drinks and then looked at the food menu which was small but intriguing. We settled for two platters, a fish and a meat, this is where the disappointment began. The food was quite frankly some of the worse we have ever had! Microwaved, and inedible! No taste, the quality of the ingredients was poor, whoever was in the kitchen that day had clearly never been to culinary school or needs to go back! At this point, we were cold, hungry and just wanted to leave. We paid the bill and left, and will never return! My advice, go for drinks but don't waste your money on the food!

"Tops for tourists The Townhouse"

5
User 13/06/2021

Ideal location to tour the town on foot and close to all attractions. A discount for nearby carpark was a bonus. The hotel was very comfortable and the staff friendly, pleasant , polite and very professional. We will certainly stay there again when visiting Chester.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for lovely review, look forward to you coming back again in the future. Many thanks

"Grossly overpriced poor quality accomodation."

2
NanookFrozenNorth, Seaham, United Kingdom 10/06/2021

We stayed here on a previous visit to Chester and where impressed, this time however was pretty dire. Arrived at reception to be given a hand altered Bill with an additional £10 for our dog, at no point was this fee mentioned at the booking stage. We paid £330 for a two night stay in a superior room (17). If that was superior I dread to think what a standard room would like. Very dated decor, dirty , with black dusty cobwebs, a broken window, damp patch in the corner of the wall, no house keeping service, wifi didn't work, the smell on the stairs approaching the room was disgusting. With the smallest, cheapest, most ineffectual shower I've ever seen and very tired worn bed linen, I can't stress enough that you should give this place a miss. Having complained about the poor level of hygiene, two glasses of Prosecco where delivered to the room with some fresh towels. I asked to speak to the manager but was told he (Steven), wasn't available. I left my email address in the hope he would contact me to apologise, and to offer a suitable level of compensation, a week has now passed with no acknowledgement. Obviously customer care is not a priority at The Town House. The decline of this hotel is really disappointing, as the staff are polite and try to be helpful, no faults with the breakfast or the staff. If the owners of this now very poor quality hotel read these reviews, I suggest they very quickly appoint a manager with a semblance of understanding of the hotel trade, who recognises his responsibilities and can cope with them. Very, very poor, overpriced, lower grade student accommodation, without some form of apology, we would not return and suggest you look for a better hotel in Chester. Really really bad.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Oh dear, sorry to hear this - your expectations for a 3 star hotel in a very central city centre location and costs are clearly very different to ours, but that's why we are all entitled to an opinion. Freshly painted during the Covid Close down is dated I suppose? Not sure what enables you or even I to determine that paint is dated, anyway lets address the key issues; frustrating the window sill had a cobweb and certainly will discuss this with the team, as not the norm, especially for us to be 6th place on TripAdvisor, gives me some reassurance this was an error and yes we do note the broken window, but sadly as a grade II listed building not the easiest or cheapest to replace, but on our list and doesn't pose a huge detractor from a guest perspective. Our bathrooms are small, but again this is inline with a 1699 built property and we have maximised bedroom space but definitely take this on board, pressure certainly isn't usually an issue either, so perhaps some better indication on how to use might have been useful. Apologies I wasn't on hand at your demand, working 70 plus hours at the moment due to the pandemic, I might have just missed you, so again apologies - but probably best, as I would have simply said - go and enjoy the city and take some lovely pictures of the scenery instead of moaning about small things that okay isn't perfect, but bigger things in life to worry about. In closing, good luck continuing on your TA crusade to slag every business off that doesn't reach your standards, but please do reflect on the current national campaign #bekindtohospitality - it may give you some assurance we are all trying our best, and simply degrading businesses doesn't really help them! Many Thanks

"Amazing stay!"

5
User 07/06/2021

We booked this trip last minute as we just wanted a change of scene, and we loved every minute! The staff were on hand and so friendly! We had afternoon tea in the secret garden and it was absolutely fantastic. Highly recommended!

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for the lovely review and nice to read, afternoon tea in the garden is definitely a treat and a highlight - come back soon.

"Friendly staff but tired room "

2
JamieHMacdonald, Y Felinheli, United Kingdom 07/06/2021

Friendly staff who tried to help. Room was spotlessly clean. We booked room only. So we wanted a room with where we could get clean and have somewhere we could sleep. Shower was unusable - scolding hot and then too cold. It was electric and couldn't handle the water pressure changes as taps were switched on elsewhere in the hotel. Sleep was very broken - room was too hot despite the desk fan. Opening the window meant we were woken by people sitting outside the pub opposite and then early morning by a street cleaner. Room was generally in need of an update - mismatched furniture, old grout. Great location for exploring Chester. Wifi not good enough to hold a busines meeting either.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for taking the time to review and apologies your room wasn't to expectation but spotlessly clean being a positive. Unfortunately during this hot weather as an old property and a 3 star, we don't benefit from air con, so yes opening a window often the only relief, but yes being city centre - it's unlikely it will be without some noise. The wi-fi on your visit was effected by a BT error, so we do apologise as again usually very good. We take your comments on board, but feel as overall as a 3 star property, in a very centrally located property, with a great team and delivery, we give give great value for money, and hoep overall this has shone through, and you would give us a try again in the future. Many Thanks

"Weekend break"

4
sharonmc2018, Penrith, United Kingdom 06/06/2021

Nice hotel ideally situated in centre. Rooms big but for superior room felt basic. Room 1 unfortunately situated immediately at top of stairs on first floor so noisy when getting late night revellers coming back in at 03.30hrs as having to pass by as every other guest staying in hotel. Also heard every movement of occupants in room above stomping about for 30mins plus at 07.00hrs in morning! Would benefit having mini fridge and also needs a chair to sit on so can seat at dressing table area. The secret garden is fabulous The staff were excellent especially the guys serving breakfast both mornings during our stay, sorry can't recall names.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for nice review, yes its a shame others aren't too considerate at times in the wee hours of the morning when they come back, as does disturb others sadly. The team will love the mention and we hope to welcome you back again in the future

"Night away with sisters "

5
User 03/06/2021

Great hotel staff are so helpful and friendly and couldn't do enough for you lovely secret garden well worth a visit alot of people were having afternoon tea, our meal on the night was so nice it was a sharing platter . The bedroom was nice with bathrobes and plenty of towels were looking forward to visiting again.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for lovely review, great to hear, and look forward to you coming back again soon

"Perfect service"

5
A7186CKemmah, Chester, United Kingdom 30/05/2021

Over and above service received on my visit today to The Townhouse I was served by the lovely Shannon who kept us topped up with drinks and sorted me a table for my partners birthday she couldn't of been more helpful can't wait to visit again soon oh and love the new decor

"Horrific service"

1
User 30/05/2021

I booked a table in March for a table at the end of May with 6 friends. I specifically booked the outdoor area which looked lovely. Upon arrival at the hotel, the Woman on the door/entrance bank holiday Sunday was rude and told us we had booked the lounge (very dark on a sunny day). I insisted we hadn't but she offered no assistance. I checked my booking which was indeed for the outdoor area. We spoke to the male manager on shift who sincerely apologised and told us to buy a drink and they would see what they can do. The woman on the door/Front of house walked past and made a snide comment to say ‘no booking is guaranteed', didn't attempt to approach us to sort the problem. We were so disappointed as we were looking forward to trying a new place and the garden, the rudeness of the lady completely put us off, absolutely no service level from her and so we decided to leave and were serviced very nicely over the road at Oddfellows very horrible experience!

"Fab cisit"

5
Sophieee_h95, United Kingdom 30/05/2021

Spent the afternoon at the secret garden with some friends and really enjoyed it. it was my first visit but the drinks were lovely and had fabulous service off chloe, would recommend and come back !!!

"Fab service!"

5
User 29/05/2021

I spent the afternoon at townhouse with some friends! We haven't been before but we really enjoyed it. The drinks were great and we loved the secret garden. We had a great time and the service from Chloe was brilliant, she's fab! We will definitely be coming back soon! X

"Short break in Chester"

4
Paul B, Glasgow, United Kingdom 27/05/2021

Great location within the walls of Chester. The new beer garden is fantastic to call in for a drink love the VW camper van and flamingos great atmosphere with enough cover for those showery days. Staff were really helpful having just come from the lockdown restrictions. We have stayed here couple of times and would recommend the hotel and location for any length of stay.

"Terrible stay"

3
User 27/05/2021

My partner and I stayed here on a Friday night after lockdown restrictions had eased. We had booked the stay because we was visiting Chester Zoo the following day. After travelling for 2.5 hours we arrived at the hotel and had to wait 10 minutes to be booked in as there was nobody on the desk. We was advised we had been upgraded rooms which was a nice gesture but when getting in to the room, we both said ‘well I dread to think what room we had before if this is upgraded'. The room was quite dated and overlooked the secret garden, the bed was made in to a double but was 2 small singles which made it difficult to sleep in because as soon as you rolled over, you sunk in the middle! It was extremely loud until gone midnight because of the Terrace music and guests that were intoxicated. After finally getting to sleep, I was then woken early hours by guests returning from their night out and screaming/giggling (we was right at the top of the stairs so everyone had to pass our room on returning) Again, I managed to get back to sleep and I was woken by the cleaners around 0715hrs in the cleaning cupboard attached to our room so it's safe to say we got no sleep prior to our nice day we had planned at the Zoo. We had booked breakfast which was a nice area and staff were friendly and kept our drinks topped up. After receiving our breakfast, my scrambled eggs were extremely watery and had no seasoning, the sausages looked like they had forgotten to be turned and the bacon tasted like it was frozen bacon. The mushroom and hash brown was nice though as that's all I ate. I wouldn't stay here again but if you want somewhere central and friendly staff this is the place to go.

"Easing of Covid restrictions "

3
SusanOldham2013, Chester, United Kingdom 24/05/2021

Unfortunately I have to say we were disappointed. The secret garden area was just full of smokers. With us all being none smokers it was uncomfortable when eating. We did ask to move to which we were allowed. The food was nice but pricey for what we had. We had to return the bill three times before it was correct. I had been many times before Covid with no complaints. So hopefully putting this down to reopening after Covid

"Prosecco Afternoon Tea"

5
JulieM937, Liverpool, United Kingdom 21/05/2021

Fabulous service form Nuno. He was so attentive and made us feel special. The food was lovely and fresh. Lots of variety. Will definitely be coming back. Sandwiches were meat and fish and veggie variety.

"Drinks with the girls"

5
selinasalinger_, Chester, United Kingdom 19/05/2021

All staff were very friendly & special credits to Shannon who made us welcome and comfortable, asking us often if we needed anything. Very attentive! Drinks were reasonably priced with lots of choice.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for lovely review, Shannon will be made up with mention. Hope to welcome you back again soon

"Afternoon Tea "

3
sue1368, Chester, United Kingdom 18/05/2021

Our very dear friend bought an afternoon tea experience here, which we have been looking forward to since Christmas, but due to circumstances out of our control we had to wait til May. We knew it would be outside which was fine by us as we could see each other again. The venue itself is perfect, very well organised due to covid restrictions. Staff friendly and pleasant and very helpful. We had some dietary requirements, one gluten free which was OK, but the vegan one was very disappointing, my friend didn't want to complain but the choice of savoury didn't look very appetising and she only ate the hummus and not the plastic cheese, it is a shame the chef couldn't use his/her/there imagination as my friend said they could have done more options. We will come back again as the venue is gorgeous, but hopefully it will be a lunchtime meal or evening meal with more options for my friend. Would recommend this venue but had to mention the poor vegan options, if you read my reviews I am very honest with my opinions and as I have said will definitely be back, so don't let this one thing put you off. My other friends totally enjoyed their afternoon teas.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for review, and sorry to hear your feedback on vegan afternoon tea, we do take your feedback, and I have asked chef to specifically rebook at our vegan afternoon tea, and refresh, so we shall keep you posted as this will be launched asap.

"Afternoon tea "

4
susanclarke1959, Chester, United Kingdom 15/05/2021

We went here for my daughters 30th birthday 5th May 21 and the staff could not have been better. They gave 1st class service at a very good price. Thank you all excellent service and friendly staff, the food was excellent also would recommend anyone with a special day or just a get together give them a go

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for great review, and glad the birthday all went well. Come back again soon. Thanks

"Amazing"

5
Culture16082086276, Chester, United Kingdom 12/05/2021

Good service, he charged my phone for me proper geezer. Amazing experience cheers! Loved the amount of service provided and the cocktails where amazing, the atmosphere was sublime and the overall feel was unlucky what I expected due to covid 19.

"Friendly staff and lovely atmosphere!"

4
User 11/05/2021

My friend and I went to the secret garden for food and a few drinks a couple weeks ago, it was such a pretty setting and the staff were lovely! Especially Shannon who was great! Only negative was a few drinks took a while to arrive and the food was cold unfortunately, but I think this is due to where we were sat :( Overall, it was a nice experience and we'd definitely go back but hopefully not sat on the small table by the bushes aha! x

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for your review, mad few days weather so has been difficult with a on/off downpours, unfortunately distracting staff moving people around a little, but points 100% noted regardless. Thanks for the mention for Shannon, she will be made up with the mention. Hope to welcome you back again

"Gorgeous food, brilliant staff and a great atmosphere"

5
charlottebiggins149, Chester, United Kingdom 11/05/2021

Came for afternoon tea for my mums birthday today and we had the best time. The food was absolutely divine. We can't complement the staff enough for their attention to detail and general care. Incredibly friendly, chatty and really go the extra mile. Nothing was too much trouble. Shannon was brilliant and made us feel very welcome. Overall a brilliant experience and we will be back to dine with you very very soon.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for lovely review and mention for Shannon. Look forward to welcoming you back again soon. Appreciate the mention on the food too, we need to give our chef;s huge credit for the great job they do behind the scenes

"Amazing service, wonderful food and cocktails"

5
User 07/05/2021

Went to the secret garden with some friends and family and had a lovely evening. The service by Olivia was excellent, she was so accommodating and genuine. We loved our time there and can't wait to come back. The food and drinks were top notch. The place is also run by the most lovely people and I know this will soon be a must go place for Chester.

"Secret Garden"

5
User 02/05/2021

Visited The Secret Garden on Friday afternoon and had a wonderful couple of hours. Staff lovely and welcoming, Covid safety very well executed and customer service great. Absolutely beautiful spot, so pretty there. The bar team were brilliant, especially Shannon and a mention too for Nornzo ( maybe not spelt correctly- sorry ) Recommend this place, definitely give it a try, we'll be going back for sure.

"Amazing service"

5
User 01/05/2021

Becky and Chloe were so lovely and welcoming with there service and recommendations of the menu ( so attentive and talkative too) , a must visit in Chester!!!!!!!! Thankyou so much!!! We also had to wait in a que and the bounce had great banter :)

"Liz"

5
User 01/05/2021

Becky and Chloe gave us remarkable service. Recommended great things on the menu. Would highly recommend. Drinks were lovely and the service was very hospitable, definitely somewhere to visit when in town.

"ABI"

5
User 01/05/2021

The best staff in the world, so welcoming couldn't have asked for a better experience off Chloe and Becky. Showed us the nicest drinks on the menu, would definitely recommend a visit. Drinks were very tasty :)

"Secret Garden"

5
User 29/04/2021

Amazing place, perfect drinks and the service from Becky was unreal. Atmosphere and staff were all amazing and we will be coming back for sure. Perfect place to visit while in chester Get here when you can.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for the review, Becky will love the mention also - much appreciated

"Lovely outdoor experience"

5
User 29/04/2021

My husband and I enjoyed a tasty duck and beef sharing platter for lunch in their beautiful surroundings. The staff are friendly and service was great. Lots of large umbrellas to allow for the UK weather too, I've already booked to go back!

Team Savvy, Owner at The Townhouse Chester, responded to this review
Greatful for review and lovely to head feedback on the sharing platters - they go down a treat!

"Catching up with friends"

5
Pollydoodle48, Chester, United Kingdom 28/04/2021

We met our friends here for lunch in the Secret Garden, it was fabulouss, the setting is magical and so relaxing. We all chose the sharing platters and would definitely recommend. Can't wait to return, the Afternoon Tea looked great so will try that next time.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks for great review and yes the afternoon tea is our signatory item - ever so popular and simply spot on! look forward to you coming back

"Fabulous"

5
sandracJ9708EF, Widnes, United Kingdom 27/04/2021

Had an excellent time in The Secret Garden. My friends met for the first time in 12 months. The food was delicious and the staff couldn't do enough for us. The setting is very picturesque, oh and the cocktails are very nice!

Team Savvy, Owner at The Townhouse Chester, responded to this review
Lovely review and glad you are as pleased as we are on the venue - come back soon!

"BEST EVER BIRTHDAY DRINKS FOR MY FRIEND!"

5
User 27/04/2021

We had an AMAZING drinks, great food and just an fabulous time. Becky made our experience and could not recommend her more! I would recommend this place to everyone I know and would book to come back straight away!! Yet again another thanks to Becky and Nicola (the lady on the front door) especially loved the birthday cheer for my friend (and a few free birthday drinks). Be here again soon!!

Steven Hesketh, Owner at The Townhouse Chester, responded to this review
Thanks for the review, Bex & Nicky are Mum & Daughter and part of the Townhouse Family - so lovely to hear this in the review, there love for the place shines through - glad you all had a great time!

"Fabulous staff and secret garden"

5
Carol G, Manchester 23/04/2021

Love it here. Staff so friendly and welcoming. Special thanks to Shannon who made our sparkling afternoon tea even more enjoyable with her lovely personality. Great place to spend a few hours whilst in Chester. Even more grateful after lockdown.

"Cocktails"

4
User 22/04/2021

Gorgeous afternoon in the secret garden drinking cocktails. Staff all so helpful and friendly, especially NooNoo who was great fun. Only improvement to suggest....the £6 bowl of humus needs alot more bread to justify the high price Otherwise amazing, thank you x

"Amazing staff and cocktails!!!"

5
User 21/04/2021

So lucky to get a table here at such short notice. Cocktails were exceptional especially the apple martini. Staff were excellent, especially Chloe who was so attentive and made our day very special. Will be back again soon!

"Amazing post lockdown drinking session!"

5
User 21/04/2021

We had an amazing day in the secret garden! Drinks in this place are absolutely great! Thank you so much also to Chloe who looked after us and made our day absolutely amazing! The service was quick, efficient, friendly and professional.

"Beautiful time"

5
User 21/04/2021

Olivia and Uno were incredible ! Only came for drinks but beautiful service and amazing drinks . Definitely recommend! The place to be in Chester , beautiful vibes and seating . Outdoor area incredible

"Family trip with teens and dog"

4
Karen D, Bournemouth, United Kingdom 16/04/2021

We stayed in the self contained 2 bedroom apartment at The Townhouse for a 2 night break and it was excellent. Great service from booking to check out and apartment spotlessly clean. A brilliant location to explore from and the Secret Garden with heaters a perfect place to meet with friends. Would definitely recommend

"Amazing place"

5
User 16/04/2021

All of the staff were so so nice, especially Shannon (thank you Shannon! <3) on entry and throughout the afternoon. We had both food and drinks and the variety was really good and all very tasty. We split the food between 6 which was great. Thanks for a great trip !

"Jess at townhouse"

5
User 16/04/2021

Jess was fantastic with our group. Went out for a friends birthday and she was constantly filling up the prosecco! Will be definitely returning - and I hope Jess is our waiter!! Think she should get a good star for this hospitality

"Dinner in the secret garden "

4
User 16/04/2021

The secret garden is a beautiful spot and plenty of outside space. Our server Livia Mullen was exceptional and nothing was too big of an ask, very friendly and always on hand. Only downside I would say was the chicken and pork platter, for £25 it was not worth the money. Other than that we had a lovely evening at The Townhouse

"Drinks in the suntrap"

5
User 16/04/2021

Great food and drinks. Becky and Shannon went above and beyond to make out visit very relaxing and enjoyable. The garden has been redone with new decorations and seating. Perfect day out after lock down.

"Afternoon Tea"

5
798nh, Newton Le Willows, United Kingdom 20/02/2021

A delicious afternoon tea in a wonderful setting. There's a lovely garden room to sit, eat, drink and pass the time on a nice, sunny day. The sandwiches and cakes are delicious and the service faultless.

"Excellent VFM and welcoming."

5
blondecazu, Stockport, United Kingdom 12/01/2021

My husband and I stayed for one night but would have stayed for more if we could! The rooms were modern, clean and spacious.As it was Christmas the Hotels decorations and Christmas Tree looked lovely. The staff were friendly, especially Beth in Reception, but they all had a welcoming smile. Fantastically situated for the River and Shops but parking could be problematic. I have a Blue Badge so wasn't too bad for me but we saw a few Parking Tickets outside. The breakfast was top notch but they did not seem to offer a Continental choice. This, of course, could have something to do with Covid etc. All in all, a really nice Hotel. If we were to go to Chester overnight again we would stay there and would definitely recommend it.

"Afternoon tea"

5
Sharon V, Manchester, United Kingdom 20/12/2020

We chose the townhouse for afternoon tea for my daughters birthday as it had been recommended . The restaurant and reception is beautifully decorated for Xmas the staff were lovely and attentive .. the sandwiches and cakes were lovely and fresh .. prosecco was lovely too will definitely be back as have been brought an afternoon tea voucher for my birthday.. highly recommend

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks very much for your review - the team are working very hard to deliver great experiences with our fabulous new secret garden addition to our venue. Look forward to welcoming you again soon. Thanks Team Townhouse

"Afternoon Tea (Bottomless)"

5
User 20/12/2020

This was our second year at the Townhouse Chester for bottomless afternoon tea. Initially, we had a few issues with the sandwiches, which we emailed in advance to change for dietary requirements, but they were sorted quickly. The reason we've been back for two years running is because the staff are so friendly and accommodating especially Becky, she was so lovely and attentive always keeping our glasses topped up. The premises are decorated beautifully and festive for christmas, and has such a homely feeling. Very comfortable and completely relaxing even with the hustle and bustle of chester. What we'd really like to see, and hope management consider, that next year they mix it up a bit and do a bottomless Brunch or an untraditional afternoon tea like the Baltic in Liverpool. Because we would come back year after year. Management have a very lovely business with even lovelier staff. Thankyou for another fab Christmas Afternoon Tea.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks very much for your review - the team are working very hard to deliver great experiences with our fabulous new secret garden addition to our venue. Becky will also be made up with the mention. We look forward to welcoming you again soon, were you can try our new brunch we have just launched! Thanks Team Townhouse

"Afternoon tea"

5
Diane T, United Kingdom 17/12/2020

Just had the most wonderful afternoon tea at the Townhouse in Chester..the staff were so friendly and helpful, the surroundings were beautiful and the quality of the afternoon tea was sublime...would certainly recommend

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks very much for your review - the team are working very hard to deliver great experiences with our fabulous new secret garden addition to our venue. Look forward to welcoming you again soon. Thanks Team Townhouse

"Wonderful Hotel "

5
User 13/12/2020

Me and my partner had a night at the townhouse and thoroughly enjoyed it. The hotel is in a great location for nearby restaurants and shops. We ate at Picanha which was only a 5 minute walk away and very tasty. The hotel was very clean and the festive decorations were beautiful. We were met by a very friendly receptionist called Beth who was extremely welcoming. We also met Francesco the housekeeper who was really friendly and had cleaned the rooms amazingly. The room felt very fresh and clean. Breakfast was delicious and we used the takeout service to eat in our room. Overall a wonderful stay and I would highly recommend to anyone looking for a charming city centre hotel with friendly staff and a great service. Hopefully we will be back again soon!

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks very much for your review - the team are working very hard to deliver great experiences. Francesco will love the mention, as all too often, hidden working hard out of site, so this is lovely as of course is the mention for Beth. Look forward to welcoming you again soon. Thanks Team Townhouse

"Afternoon tea"

5
stevedH677MU, Wrexham, United Kingdom 06/12/2020

Staff are excellent , the place is spotless and afternoon tea was excellent. lovely sandwiches and cakes , washed down with a latte. Highly recommend a visit when you are in chester , shopping or site seeing.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thanks very much for your review - the team are working very hard to deliver great experiences with our fabulous new secret garden addition to our venue. Look forward to welcoming you again soon. Thanks Team Townhouse

"Quality"

5
User 29/11/2020

Got put in the amphitheatre apartment and it is amazing, so much space and privacy and all located next to the river and a shop, staff nice and helpful upon arrival, more than happy to recommend and will be happy to return again in the coming months

"Practically perfect in every way "

5
katebC4989MG, Northwich, United Kingdom 03/11/2020

We booked an overnight stay with bottle prosecco on arrival & breakfast the next day on Groupon for a very reasonable price. On arrival it turned out our booking hadn't been passed on by Groupon but the receptionist could not have been more understanding & helpful, she quickly sorted us out with a room as well as the promised prosecco which was chilled & absolutely lovely. My partner had forgotten his mask in car but was immediately provided with one & there were hand sanitiser dispensers at the entrance. Our room was on top floor at front of hotel & overlooked the main street but no issues with outside noise at all. It was perfectly clean, nice bathroom, very comfy bed, plenty of towels & kettle with good supply of tea, coffee, milk & sugar. There was also a hairdryer provided & a big mirror with a littk a morning person, & the menu was brilliant, there was the standard full English which my partner had & wolfed down but lots of other options too, I went with smoked salmon & poached eggs on muffin with hollandaise sauce which is my absolute favourite brunchy meal & it did not disappoint, absolutely delicious. There was also a selection of cereals, fruit, crossaint etc & it was all served with unlimited tea, coffee & juice. Our waitress was so pleasant & efficient, food came really quickly, it was all spot on. We loved our stay, we were really impressed with the whole set up, all the staff were brilliant & made us feel so welcome, we will definitely stay here again when visiting Chester, thank you so much for making our anniversary night away special!

"Value for money"

5
iain241, Staffordshire, United Kingdom 02/11/2020

Used the groupon offer. Afternoon tea and breakfast included. Afternoon tea was really good. Cakes were spot on and good selection of sandwiches. Hotels ideally located for exploring chester city centre and all staff are friendly.

"Good stay, hard to get in/ out."

3
lambownumber5, Sheffield, United Kingdom 31/10/2020

The central location of the Townhouse is it's main selling point. Everything such as parking comes at an additional premium but all in; I thought it was still decent value for Chester. I was in one of the annex rooms, which were fine, nothing to shout about but by no means anything to whinge about. Unfortunately I was in a rush in the morning so I didn't really get chance to indulge properly in the breakfast experience but just had time to grab a bowl of fruit and cereals. The staff were also kind enough to pack me a sandwich and coffee to go. What was slightly frustrating was the carry on with getting in and out of the car park. On both entry and exit I was waiting for an age for the barrier to be opened. This was particularly frustrating when leaving as I was in a rush and been as I'd just checked out with my bags and asked about getting out; it was fairly clear that my exit from the car park was imminent. Surely they have CCTV on reception to monitor this so that I don't have to make multiple unanswered phone calls then have to go back into reception to ask them to lift the barrier?

"Average sadly "

3
Amanda C, Chester, United Kingdom 31/10/2020

Last time I came here was 8 years ago, it hadn't been modernised since which is a shame. The restaurant displays pride of place pink painted tall flower pots with plastic flowers. It would surely be cheap to repaint and put real plants in? That said our table was nicely laid out for afternoon tea. A treat for my mother in law who'd never had one before. On arrival our welcome was a little abrupt, and the server seemed rushed so not overly friendly. I ordered afternoon tea for 2 and I called in advance to say I was coming along just for a coffee as I'm gluten free. On arrival I explained this to the server who ignored the booking and me and brought me a rock hard gluten free scone and some other dodgy cakes. I explained again I didn't want them but said I'd keep the scone. The cakes and sandwiches for the rest of the party were fair but not as depicted in the picture on the advert! We had to keep asking for more coffee etc as once we'd been served no-one came back to check if we needed refills. On leaving I was then asked to pay for a full afternoon tea for myself despite not ordering one and even when it was served saying I didn't want it. In the end I paid for a bone dry scone and a coffee.

"Fantastic staff, beautiful hotel, amazing location"

5
Mellkur, Manchester, United Kingdom 25/10/2020

Stayed here with family to get a break from home. Easy to social distance without it feeling awkward. We were able to bring our dog, which was a bonus. Dogs allowed, but the hotel doesn't smell doggy. Family are vegetarian, with one vegan and one gluten-free person - staff didn't make it seem awkward at all. Breakfasts were amazing, plenty of choice. We booked afternoon tea - far more delicious food than we could eat and they boxed it up for us to take away. Rooms were very comfortable and clean. Lots of fresh towels, huge comfy beds. Location in Chester could not be better. Lots of nearby places to eat, very near the river and the Wall. There is a nearby car park, where you can get a discount if you are staying over. The staff are so lovely, particularly Becka who served breakfast - although they were all very helpful, friendly and professional.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Thank you for your lovely review, Becky will also be made up with the mention. We hope to welcome. You back again in the near future.

"Town House Chester"

5
User 23/10/2020

A very nice place a bit of class, staff were very helpful and friendly. It was in the centre of town. Excellent location if you are not driving as there is no on site parking and the onstreet parking is restricted to after 6. Can't really fault it.

"Chester visit"

5
MancMichelle, Manchester, United Kingdom 22/10/2020

Had a lovely stay at the townhouse. Son bought it me via woucher as a birthday gift. Staff were so friendly, room was lovely and very central and the breakfast had excellent choices and was freshly cooked to order!!

"Fabulous stay, great place and helpful staff"

5
fran769, Liverpool, United Kingdom 21/10/2020

Stayed here at very short notice and was dealt with by staff member Beth. Nothing was too much and she quickly arranged my request for balloons, banners and cake for our room as a surprise for my partners Birthday. The hotel is spotless and beautiful, all covid hygiene rules were followed, staff are all so personable. We really wanted to see the Secret garden, its lovely, we had a drink in the rain under a brolly. Breakfast dining room is very and breakfast was cooked perfect too. We cannot wait to go again and would highly recommend a stay here. Its on a great street with some really historic pubs opposite, literally one minute away.

"Afternoon tea"

4
pinkprincess-6747, manchester 19/10/2020

Had a wonderful afternoon tea here today. Staff were so friendly and welcoming. The surroundings were lovely , all tables beautifully set , proper linen serviettes , gorgeous vintage teacups. Outside there's A beautiful secret garden area with really quirky vwcamper coffee van and nice deck chairs and heaters. The afternoon tea was one of the best iv ever had! The sandwiches were lovely a bit different having a coronation chicken beetroot wrap and smoked salmon Bagels along with traditional sandwiches. They were all absolutely delicious! The little cakes were all lovely and fresh and the lovely crystal glasses of Panna Cotta was devine!! Scones nice and fresh and warm with lots of cream and jam. Really enjoyed it and it was great value for money and a truly wonderful experience! We will definitely return. It's a lovely place with great staff and surroundings with fantastic food! Couldn't ask for anything more!! Well done guys!

"Townhouse Chester"

5
jcooler, Liverpool, United Kingdom 14/10/2020

A lovely hotel, ran by a friendly team, our room was very clean and spacious. The Secret garden was very comfortable and a delight.Staff very attentive, lighting the log burner to keep us cozy. Breakfast was very tasty. Social distancing adhered to at all times.

"Ignored and abandoned"

1
User 01/10/2020

My husband and I booked afternoon tea. Although the restaurant was empty, a table was set up next to the open door to the courtyard garden. It was late afternoon and chilly, with countless people walking past, which didn't feel safe, so we asked to sit elsewhere. This was done graciously and without fuss. The afternoon tea was, at best, average. Only one plate given for savoury and sweets, no cake fork, I ate mine with a tea spoon. We decided to stay on for another drink. I asked for an elderflower presse, this came with tonic, which I do not drink. The barman came and I felt as if I was being interrogated, not a pleasant experience. From that point on, we were completely ignored. We sat with dirty cups, plates and tea pots on our table, despite several members of staff walking past us constantly, no one cleared our plates. We asked the manager to clear our table, he took the cake stand and nothing else. He didn't come back to clear the rest, or ask another member of staff to clear. In the end we cleared our table ourselves, not what you expect from a 4* hotel. So disappointed. This venue came highly recommended. They need to work on their customer service skills.

"Great afternoon tea"

5
User 01/10/2020

We had a lovely afternoon tea here today. We were served by Anisha and she was so friendly and helpful. She checked in with us and ensured we had everything we needed. We had the loveliest time. Thankyou :)

"Townhouse"

5
User 29/09/2020

We visited the Townhouse last week to celebrate our wedding anniversary. The staff were so friendly, service was great and the breakfast was lovely. Once the staff found out it was our anniversary, we had Prosecco, fresh strawberries and a card placed in our room. Great drinks served at the bar and the secret garden is gorgeous . We will definitely be returning soon

Team Savvy, Owner at The Townhouse Chester, responded to this review
Hi, Thank you for taking the time to leave such a pleasant review. great to read and glad to see we helped contribute to such a special occasion. Great to see you enjoyed our facilities and it would be a delightful to welcome you back. Many Thanks Josh Griffiths General Manager

"Nice hotel cold bathroom"

4
JCT1962, Newcastle, United Kingdom 24/09/2020

Stayed here for one night while on a leisure trip to Chester. Very good location a short stroll into town centre or to the beautiful riverside walks. Staff were friendly and helpful and importantly if felt Covid safe at the present time. Room was okay but had limited hanging space and the bathroom was freezing in our room (2). Certainly would not like to stay in Winter.

"Overnight stay"

5
User 23/09/2020

We were worried about our stay as a couple of recent reviews were not favourable however, we had a wonderful overnight stay. The staff couldn't have been more helpful and friendly, the rooms were very clean and comfortable and the afternoon tea was excellent.

"Terrible - desperately in need of refurbishment"

1
axc3, Leeds, United Kingdom 19/09/2020

Horrible. The blinds were completely broken, there was no hot water, the room (room 8) was tiny - so small that the en-suite had a space saving sink and toilet combo. The walls were paper thin so we could hear everything from the adjacent rooms, and there were holes in the plaster. The floorboards creaked with every step and the decor was awful, very outdated and tacky (think Argos early 2000s). Very few COVID precautions - several staff were not wearing masks. I wish we had saved money and stayed at the nearby budget chain hotel instead.

Team Savvy, Owner at The Townhouse Chester, responded to this review
What a shame to read this, doesn't even seem like our hotel, suggest you take your own advice and stay in the budget chain nearby.

"A Hidden Gem"

5
100PCTBEEF, Chester, United Kingdom 10/09/2020

We live in Chester so only came here for a few drinks but the secret garden was wonderful and the staff were fantastic. We have passed this place countless times but had not realised they had a beer garden - well done everyone!

"Two night stay for visit to Chester Zoo"

5
838carolined, Hexham, United Kingdom 10/09/2020

I am a support worker and the lady whom I accompanied to The Townhouse Hotel, Chester,. We were both made extremely welcome and cared for by some very special people. The teamwork within the staffing structure is faultless. Thank you very much to the following (in no particular order) Beth, Zak, Faye, Becka, Andrew and Nichola, and other staff members, whose names I am unfortunately unable to recall, for your wonderful care and attention. The lady and myself enjoy our visit immensely to the extent that she has already request a return visit.

"Great location"

4
aratelli, Chester-le-Street, United Kingdom 10/09/2020

Stayed on a Saturday night. Many positives including: Great service, lively atmosphere in the bar/restaurant area (seems popular with the locals), good room size with everything you need and very comfy beds! However, a repaint is definitely needed upstairs in the room and corridors - it looked shabby and outdated though it was clean! Would stay again.

"Nice stay"

3
kath85, Liverpool, United Kingdom 04/09/2020

Arrived at the hotel to a friendly welcome. Reception girl was lovely and check in was smooth. First impressions were that the bar area looked lovely so was looking forward to seeing room. Room was ready early which was great so headed up to drop bags off before afternoon tea. We were in room 8 which was quite a few sets of stairs with no lift. For us it was fine but if my parents or nan were coming to stay they would really struggle. First impressions were room was small but clean. Went down stairs for afternoon tea which was really nice and staff were lovely. We then went out to explore Chester. Later on we went in the garden area for a cocktail which was really nice again staff lovely and very attentive. On going back to the room and on closer inspection it was very dated. The blinds were broken, there was a large hole in the bedcover, grubby paintwork and skirting boards. The bathroom is also TINY! First time I've ever seen a toilet/sink all in one! We booked breakfast for the morning but it was empty when we went down. Girl was lovely quick to take our orders for the hot breakfast and this was really lovely couldn't fault it. After the plates were taken no one come back to us to see if anything else we wanted or a top up drink. I was going to get some fruit but with no one to be seen and time approaching check out we just got fed up waiting and left. On the whole the hotel is in a good location, and bar area and new outdoor area great. Staff are also great. Rooms however are not worth the money and if I'd of paid the going rate for a Saturday night (£160 when I checked) I would be wanting a refund. I do think once premiere inn opens you will struggle as their rooms are much much nicer. The sister hotel in Liverpool The Richmond is also much nicer and for the same price!

"Secret Garden"

5
User 03/09/2020

Visited the Secret Garden with a group of friends and what a hidden gem it is! Plenty of seating and loved the quirky decor. We ordered cocktails and they were amazing so much so that we ended up staying there for the rest of the day! Service was Also very helpful and attentive. Would highly recommend

"Perfect Location, 'Secret Garden bar'.. (return stay)"

5
User 03/09/2020

The Townhouse is the perfect location for central Chester, with a hidden gem at the rear of the grounds 'The Secret Garden' .. serving outdoor drinks/cocktails and food.. simply perfect. All Covid restrictions and social distancing measures are in place, and adhered to. I recently returned with friends, and we stayed in the Vault (party suite, sleeps 10! Karaoke screen/mikes, Dining area, Tv area). Breakfast was unlimited, with a variety of choices to suit all requirements , from fruits and yoghurts to cheese, pastries and full English breakfast. Staff once again, where very friendly and accommodating. Thank you to all at the The Townhouse, Chester, we highly recommend a stay with you, we will definitely be back xxx

"Great location, lovely hotel"

5
User 03/09/2020

This is the second time I have stayed at The Townhouse, the first visit was in March just before Covid lockdown and the second visit recently. The first time we stayed in the Ampitheatre Apartment, it is beautifully decorated, really spacious and comfortable. The second visit we stayed in the Party Pad and it was fantastic, so spacious and built for fun, would highly recommend for a group. The staff on both stays were very friendly hand helpful, the breakfast was delicious. The second visit had the addition of the Secret Garden which is just beautiful a little oasis to sit and enjoy a drink. Great location for all Chester attractions and parking available. Would highly recommend.

"Not COVID safe "

1
lauradl1985, Blackpool, United Kingdom 03/09/2020

Check in was robotic non personal , given pen without it being sterilised to sign paperwork , given card machine , again not sterilised Dust everywhere in room Two sneeze guards on the bar which don't fit the bar area properly so useless , also not allowed to serve us at the bar but we witnessed others getting served at the bar . One rule for one and not another No social distancing between staff , hugging etc There are areas to sanitise your own hands but didn't see anyone using them Did not feel COVID safe Staff too busy on mobile phones rather than looking after guests . Disappointing stay .

"Awful- avoid! "

1
Emma1503, Wolverhampton, United Kingdom 26/08/2020

We stayed here overnight, from the outside and the pictures it looks so grand, inside the bedroom it was like a hostel. The bar area is nice, but the rooms were old, dated and dirty. However it is very close to the centre so it was handy for walking around. For the price paid it was disappointing.

"Staff provided the most welcome start to our visit and location couldnt be better"

4
sandy_v5, London, United Kingdom 25/08/2020

Just stayed here for one night after a long travel journey from London. The young lady on the reception counter was the most welcoming and attentive i have seen in a long time. She sat with us in the lounge to go through check-in documents and talk through the facilities and breakfast. She is truly an asset to the company. The Hotel was in a fantastic except for the room if you are street facing. Our room looked over the pub across the road and we were woken at 2 am by revellers and again at 6 am by bin men and bottle recycling. We had to have the window slightly open as it was the sweltering week of heat in the UK. Even so, i dont thing the windows were sufficient to keep out the noise even if they were closed. Air con and double glazing would improve this. The room was nicely decorated and seemed clean, the bedding was lovely and fluffy and the mattress was nice. The walls were however quite tired and had spill stains and lots of wear marks that did detract a bit. We couldnt get the soap dispenser to work as housekeeping had forgotten to take the plastic stopper off. Luckily my husband managed to use a key to dismount the unit and remove the stopper. Overall, great location for Chester and lovely hotel. The breakfast staff were also very nice and you get a good variety of food options.

"Mr disappointed"

1
User 23/08/2020

Bar and reception was nice but our room was awful,not seen refurbishment for years,the shower was disgusting,needed ripping out and replaced,bed bases were dirty and had no valance on the bases.From the start of the staircase all the way up to our bedroom looked really ruff,no attempt to tidy the place up. For the price we paid I expected something special,VERY disappointing.

"Awful awful awful "

1
User 20/08/2020

Hotel from hell Bedroom up a 5 floor staircase behind an attic forefoot up some very antiquated like care home corridor Bedroom not listed on any websites or images furniture Miss matched Paint chipped on walls and ceiling This has been brought and tatted up many years ago in an attempt to get a piece of the boutique hen and stag market Yet there is noting boutique about this place The fire extinguishers on our floor were a year and half out of date Showers hot cold and shampoo wall mounted and you guessed it empty Literally a dribble of water In addition no COVID measures at all other than two screens on the desk and bar rooms as normal no information on enhanced cleaning Complained about the room was told was one alternative but basically it's a worse room If I don't have the kids we would have left and not stayed but we couldn't get another family room at short notice This hotel is a definite no go unloved and unfit for purpose £20 a head stags maybe but couples or families a Big NO

"Will be returning"

5
Corrinne C, Huddersfield, England, United Kingdom 19/08/2020

First, but not last time l will be going to The Townhouse. All ths staff friendly, Josh was very good at his job, Sally, was the most pleasant, helpful and truly nice person who's knowledge of the hotel and Chester was interesting and so informative. The only downside was the very small room, but will hopefully get a better one next time. Breakfast was very good and the lounge and beer garden was lovely and very well cared for

"Mixed experience"

3
samlloyd0137, Headingley, United Kingdom 18/08/2020

Cons - Small - Not cleanest considering COVID - Bathroom was the size of an aeroplane toilet - No air con as it was very hot and humid - Dusty blinds - Housekeeping came into our room without knocking - Hoovering outside your door at 8am and loud creeks as it's an old building - Didn't have our booking for 2 nights - No TV remote in the first room we stayed in - No do not disturb sign in either room we stayed in - Some plugs didn't work - Loud pub across the road Pros - Comfy bed - Parking easy to find (cost 12.50 for 24 hours) - Early check in - Asked to move from the cramped room 4 into the more spacious room 3 which they were happy to do - Afternoon tea was very nice, let us sit down a half hour early - Very close to city centre - Friendly staff

"Room 11 - disgusting "

1
keppers84, Nottingham, United Kingdom 16/08/2020

The hotel is lovely downstairs and the 2 members of staff we encountered were friendly but that's about it. Having seen online how run down the family room looked (11), we booked a standard double room. We were however put in room 11 on the very top floor. Unfortunately I have nothing positive to say about this room. Issues as follows: - there was a pill on the floor sticking out from under one of the beds (this turned out to be an anti psychotic drug). We were so lucky that I had spotted it rather than our 1 year old who could have swallowed it and ended up in hospital. - A large, heavy mirror fell off the wall (previously held up by one straight screw and 1 completely bent screw). - the toilet bowl was splattered with the contents of somebody's bowel. - rubbish in both of the tables. - broken tv. - stains down the walls like somebody had thrown a drink down them. The hygiene standards in this hotel are not up to scratch. Room 11 should be closed to guests and the hotel should find new cleaning staff. I have raised these issues with the hotel and was offered a 50% discount on my next stay but I could never stay here again. I'm not one for writing negative reviews but some of the issues we encountered were so serious that people need to be aware.

"Family get away"

2
User 16/08/2020

We have just returned from a visit to this hotel as a family of 8 staying in 2 family rooms. I have to agree with other reviews the refurbishment is much needed as the current state of the rest of the hotel is not up to the standard of reception, bar and lounge areas. One of the rooms given, was room 11 in the attic and is certainly unsuitable for a family room, far too small with no ventilation and unlucky for us the weather had been sunny and hot and therefore the temperature was unbearable and little sleep was had by all. The staff were very helpful particularly the housekeeper who was most helpful and really tried to make our stay better, along with the lovely man on reception who thankfully moved us to another room that was also on the top floor but the bigger window made all the difference. We loved all Chester had to offer and would like to see the hotel newly refurbished as the location is great.

"Don't stay in room 11"

1
User 14/08/2020

We booked this hotel as all the photos and reviews made it seem lovely and I do point out that the lady we spoke to said they are going through refurbs at the moment. So if you have a recently refurbished room it might be lovely. However we got given room 11 and it was nothing like what we expected. The walls are filthy, stains and marks everywhere and nothing like the photos on the site. We actually made the decision to ask for a refund and went to a different hotel. I believe we spoke to Beth who was lovely and very apologetic but I personally would shut the room we got given till it was refurbed as it's nowhere near the standard you would expect and really let what otherwise looked like a lovely hotel down.

"Keira Brennan"

5
User 10/08/2020

We took our two small dogs and a family of 6 for a weekend here was amazing! The staff were top notch! Andrew was amazing. The food, breakfast and rooms were all 100% loverly outdoor area at the back, we will be definitely going again x

"Excellent Short Stay Experience"

5
User 09/08/2020

Stayed at The Townhouse over the weekend, got to say the whole experience was really top quality! Staff are incredibly attentive, professional and friendly, the rooms were perfect (and the delicious full English breakfast was spot on!), and the location itself is more than you could ask for. A few minutes walk from the old city walls and the River Dee with all their attractions, as well as bars, restaurants, shops and takeaways all practically on your doorstep. It's the perfect place for a weekend getaway (or even midweek!), with plenty to do and see even just around the hotel itself, or as a staging point to explore the rest of the historic and picturesque city of Chester. The staff have also really gone out of their way to accommodate for the times we are currently living in, and the level of attention given to customer care certainly did put us at ease. Cannot praise this place highly enough! If you are thinking of taking a trip to Chester, you can't go wrong with The Townhouse!

"Great hotel"

5
996gemmap, Manchester, United Kingdom 08/08/2020

Fantastic hotel, very friendly staff and great location. Would definitely stay again. On arrival we were greeted by a lovely staff member who explained the check in etc perfectly. Nice room with a comfy bed too.

"Pleasant stay"

5
User 08/08/2020

Upon arrival we was greeted by Beth who couldn't have been more helpful and friendly offering us her great knowledge on things to do in Chester. The room was exceptionally clean and very spacious. The beds where super comfortable ( had the best nights sleep ) The location couldn't be anymore perfect your right in the centre of town. We had a few drinks at the bar before we went out and sat in there secret garden. We're we were waited on by Josh again super friendly. To sum up Great staff, great rooms, great location and great atmosphere can't wait to return.

"Nice staff poor hotel"

3
User 07/08/2020

Stayed here on saturday 1st august, nice warm welcome, car park at rear of hotel First minor issue, booked a deluxe room ( no breakfast) given a classic room. Pointed this descrepancyout got allocated another room, 15, what a mess, decaying plaster, mould in the shower and bathroom..went to speak to someone..next room offered was tiny..no thank you, 3rd room, room 8 small with broken blind..accepted as bathroom cleaner..the decor is dreadful, an angry red..the whole place needs a make over with Alex Politzi, i feel for the staff who are dealing with a poor product..it is not luxury, no bathrobes as described on the website, i think the premier inn will give this place some stiff competion when it opens, luxury it is NOT

"Disappointing"

3
ls1232015, Staffordshire, United Kingdom 05/08/2020

We were given a Smart Box voucher which we decided to use at this hotel after reading reviews on here and the website makes the hotel look lovely. We weren't expecting 5 starS but thought it would be a good base for Chester Zoo and Cheshire Oaks. Me and my husband had 1 voucher and then my sister-in-law and her partner also used their voucher for the same night. Booking was easy, the hotel got back to us very quickly - no problems there at all. Arrival not so great. We drove to where we believed the on-site car park was but couldn't find it. We rang the hotel and were told that all of the spaces had been pre-booked. Their website still states that it's a first come first serve car park so not sure why some were allowed to pre-book? It's £12.50 to park on their ‘on-site' car park but if you park in the NCP a short walk away it's discounted to £10 and it's a secure car park so not a bad alternative just wish we would have known beforehand. Lovely welcome to the hotel by the lady on reception, however she told us that the vouchers hadn't gone through so they needed the codes again. Not a problem as it turns out they were entering it as a Wowcher not a Smart Box. However, they very interestingly waited until we had drove all the way there to tell us that the vouchers weren't working...We got our forms to sign with room number on etc. myself and my husband signed to receive an executive room but my sister-in-law had a standard room. Didn't matter because we were given different room numbers on our keys and told it didn't matter what the form said. Rooms were surprising. I just wanted clean and tidy. Bed sheets were clean but that's about it. We were on the top floor and as others have said there's no lift - I'm 35 weeks pregnant so that was definitely a struggle. Paintwork was just walls being half one colour and half the other. Plaster falling off the ceiling and the walls. The fan in the bathroom was falling off the ceiling. Lampshades were all broken with bits falling off. The bed was 2 singles pushed together, they've clearly never had to sleep on them themselves because you have to sleep on either side of the bed or else you slip straight through the middle. Toilets hadn't been cleaned, and the mould in the bathroom was completely unacceptable. No way should a hotel charge you for a room that has mould in the bathroom. The mirror was filthy and all around the shower base. Holes in the walls and doors from failed DIY projects I imagine. Sister-in-law had a sock stuck over the smoke alarm in the room. Told reception who weren't bothered and said someone would remove it that night, they didn't. I know the hotel will say that they're ‘midway through renovations', that's fine, but don't put guests in horrid rooms - simple. The mattresses would have been fine if it was a double. Had a TV and coffee making facilities. The window opened which was good and had blinds and curtains. We were facing the main road opposite a pub but didn't get woke up by any noise at all. Breakfast was so so lovely. The waitress was super friendly and helpful. With the bed and breakfast we got 1 continental choice, 1 cooked choice and unlimited juice and tea/coffee. Food really was delicious. Tea and coffee was lovely and juice was topped up as soon as you'd finished the glass. Overall, the stay was confusing as the bed part wasn't great but the breakfast was amazing. Someone just needs to go into the rooms and put some effort into them. Until this is done, don't put guests in ‘old' rooms. They're disgusting and shouldn't be used.

"Afternoon tea"

5
blingblong, Leeds, United Kingdom 03/08/2020

The afternoon tea was amazing and the staff were very helpful and friendly. We especially loved the selection of teas, sandwiches and cakes. There is also a large outdoor area where you can sit outside. Thanks for a lovely afternoon tea.

"Girls Night Away "

5
kathryng152, Manchester, United Kingdom 27/07/2020

We stayed in the Roman apartment and we had a party that Bacchus would have been proud of . We had karaoke , dining and lounging seating, bathrobes , salon style dressing tables and walk-in showers along with a Love Island style bedroom . How lucky to secure this apartment style room. Usually hired to hen parties ; we made the most of the spacious accommodation and luxury features. It was amazing. But, what we enjoyed most of all was just how welcoming and friendly all the staff in the hotel are. They couldn't do enough for us from storing luggage to providing crockery and cutlery for our self brought Afternoon Tea, a tolerant late night drink from the barman who had been hard at it since lunchtime. Big shout out to Andrew.. the best ‘ Boomerang' taker ever. The breakfast was gorgeous and we were last down and you happily let us take our time and sit and chat. Thanks to Andrew our server and FOH manager. We had the perfect stay in your lovely hotel where the staff do the business proud in all aspects of the word. We will all definitely back with our partners as soon as the races recommence. Thank you again. You couldn't do enough for your guests and deserve to be full to the brim as you begin wider opening .

"Afternoon tea"

5
barryplatt, Manchester, United Kingdom 26/07/2020

Booked into this lovely hotel for afternoon tea. The hotel has an air of peacefulness.just what we needed after our walk around Chester. Have to say, it was a lovely experience.. My wife is gluten intolerant and the hotel didn't fail to please. Evrytnibg was fresh. The scones were specially made by the chef, I think his name is Jamie. Best gluten free scones ever. The whole service was friendly yet professional. I would recommend it highly..

"Good location but cleanliness needs improvement"

3
User 24/07/2020

For the price that we paid, this hotel was good and the location was great. Andrew is a credit to the hotel and he gave us some good recommendations. However, although our hotel room was spacious, it had no overhead lighting and the windowsill was filthy, with the previous occupants rubbish still on it from the day before. Obviously I would hope that the cleaning standards would have been stepped up in the current climate.

"Little night away"

4
ruts1975, Haydock, United Kingdom 21/07/2020

Stayed here 19-20th July nice hotel I was lucky enough to get a parking space at the rear of the hotel £12.50 for 24 hours . I got a double room small but adequate for 1 night with en-suite great powerful shower, bed was comfy We arrived 2pm Check-in was easy , Andrew was really good at his job and explained everything as we had booked a room, afternoon tea , a bottle of presseco, breakfast and a late check out all for £89 we were spoiled. Afternoon tea was fantastic a great selection of teas , the sandwiches were good and the cakes lovely, nicely washed down with a bottle of bubbles . Location was ideal for city centre just inside the city walls. We will definitely return Thanks

Team Savvy, Owner at The Townhouse Chester, responded to this review
Hi, Thank you for taking the time to leave this review. It was a please having you and it is great to see that you have enjoyed yourself. There is nothing we like more than turning a leisure guest into a returning guest and we cant wait to welcome you again. I will be sure to pass your comments on to Andrew, who i am certain will be delighted to receive them. Many Thanks Josh Griffiths General Manager

"Excellent Stay"

5
4444keanw, Liverpool, United Kingdom 05/07/2020

Stayed over for a one night trip to celebrate an anniversary and got to say the whole stay was excellent. Have to give a special mention to Andrew who really is a credit to the establishment. His friendly and professional approach really did make our stay that little bit better. Location was excellent bang in the middle of Chester and was priced very well. Even with this there was no noise in the late evening or morning that would wake you up which i was alittle worried about but didnt hear a thing.Room was clean and tidy with the beds super comfy. Thankyou very much guys for an excellent stay,will definitely be staying again and would highly recommend.

Team Savvy, Owner at The Townhouse Chester, responded to this review
Hi Kean, Great to see you enjoyed your visit with us and I will most definitely ensure that your special mention of Andrew does not go unnoticed. He will be delighted that you have enjoyed your visit. Great to see that you will be returning and we look forward to welcoming you back. Many Thanks

"Great stay"

4
happytravelerderby, derby 18/03/2020

As we had never been to Chester before or stayed in an hotel here we chose the town house. From arrival until departure the staff were all very helpful always smiling. There are no lifts at this property and a lot of stairs to climb if your on the upper floors. Rooms very adequate fresh clean. Tea,coffee making facilities. On suite with shower and toiletries and fresh soft towels. Yes there was some mould on the ceiling but the is the condensation from the shower. Restaurant was not open for evening meals due to revamping so we were told but went just up the road to an Italian restaurant. But there are many rest as around. Breakfast in the morning was plentiful. Full english,continental.tea,coffee ,toast ,cereals just be yourselves. Car parking limited on site but very secure for £12:50 per night if no spaces short distance away is a car park which the hotel give you a discount voucher. The hotel is a short walk from all amenities. First visit definitely not the last

SavvyHotels, Manager at The Townhouse Chester, responded to this review
Thanks for taking your time to review. We look forward to welcoming you back in the near future. Kind regards Team Townhouse

"Fabulous stay in the Amphitheatre apartment"

5
User 17/03/2020

Due to the recent events surrounding the Coronavirus, myself and 5 friends founds our trip to Ireland cancelled , as we where about to celebrate St Patrick's day in Dublin for our friends 50th birthday. Determined our celebrations would go ahead, we looked for somewhere close to home, within driving distance, that could accommodate all 6 of us to stay together. The Townhouse was the perfect choice. With availability for all 6 of us in the Amphitheatre apartment, it was spacious, with a large lounge and kitchen area, 2 separate bedrooms with 3 single beds in each. Unlimited breakfast with a variety of choices to suit all requirements , from fruits and yoghurts to cheese and hams, pastries or full English breakfast. Perfect location with free on site parking, right in the centre of Chester, amongst many bars and restaurants. All staff being very friendly and accommodating. Thank you to all at the Townhouse, we highly recommend a stay with you, and we will definitely be back x

SavvyHotels, Manager at The Townhouse Chester, responded to this review
Thanks for taking your time to review, we are so proud of our apartments, as they really do add something special to a getaway with friends. We look forward to welcoming you back in the near future. Kind regards Team Townhouse

"Comfy beds - room needs a revamp"

3
Thelule, Bolsover, United Kingdom 15/03/2020

Booked to stay for one night due to location (perfect for centre) and price for three adults. We had a room with one double bed and two singles - very good size and comfy beds! There was no overhead lighting in the room, so we found it was difficult to see very well (just a couple of bedside lamps to see by). The bathroom was functional but did have mould on the ceiling. There was also a wardrobe to hang clothes which was useful but did not seem the safest structure, as it had been pulled out of the wall so was unsupported and leaning a long way forward at the top. Lots of stairs to our room, but that was ok as we had packed light. There were also no parking spaces available when we arrived, so had to park a shirt walk away in NCP (£17, but The Townhouse provided us a discount card to bring the proce down to (£10.50, which seemed good to us!) We probably wouldn't stay again but it was fit for purpose at a reasonable price.

SavvyHotels, Manager at The Townhouse Chester, responded to this review
Many Thanks for taking the time to review, we are now 50% through our refurbishment of bedrooms, which includes a change in our lighting as well, so duly noted. We do hope you would give us another try in the future Many Thanks Team Townhouse

"Disappointed"

2
barbarag27, Warrington 14/03/2020

A friend and I went for afternoon tea, in Match 2020. The height if the Coronavirus scare. The city was empty. The hotel too. Probably 12 people, all having afternoon tea, probably the travelzoo offer. Which we had. A friend and I have afternoon tea monthly. The surroundings and staff were love BUT I don't like cheese!!! Im not allergic, i just DONT eat it. I said so on arrival, to no avail. It's like they are robots!! It came with ham and coytage cheese sandwiches. The cheese cannot be removed. Tough, i was told. Also, salmon and cream cheese wrap. My fried was forced to eat these. I had coronation chicken sandwiched, (delicious), egg mayo, and creme fraisse and cucumber sandwiches (most odd). She's recently bereaved. It was a treat for me. We was asked I'd we wanted Prosecco, coffee and tea b4 or after the meal. It SHOULD have been.free flowing!! There was about 12 people oin n the place 2 serving.staff, underworked. I presume one.or two chefs in the kitchen. Being well paid. They were unable to make a sandwich with.a slice of bread, and ham. NO CHEESE!!! Pathetic. It's the Coronavirus. The city was quiet. The hotel empty. ???? We will NEVER return.

SavvyHotels, Manager at The Townhouse Chester, responded to this review
Really sorry to hear this, and certainly not the normal - as you can tell by our other reviews. Clearly we totally disappointed you, and I cant say anything but sorry, as this is truly not the reflection we wish to portray, I cant even say our team has changed - this is a mystery to us, so apologies again you have encountered this, our afternoon tea is something we are very proud of, and we are always so flexible, so truly must have been a one off! Kind Regards Team Townhouse

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