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The Queen at Chester Hotel, BW Premier Collection, Chester

City Road, CH1 3AH, Chester, Great Britain - See on a map
The Queen at Chester Hotel, BW Premier Collection - The Queen at Chester Hotel, BW Premier Collection The The Queen at Chester Hotel, BW Premier Collection is ideally located in the center of Chester. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Please note: Due to Government Guidelines some hotel services may be limited during your visit. Built opposite Chester station to serve first-class rail passengers, The Queen Hotel Chester, BW Premier Collection has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time, and you'll be following in the footsteps of some rather famous guests with a stay here. Since opening in 1860, it's hosted none other than Charles Dickens, Cecil Rhodes and Lillie Langtry, to name but a few. The hotel is a 10-minute walk from the center of Chester. Here you can browse the boutiques of The Rows, a unique two-tiered shopping gallery, tour the magnificent medieval cathedral or see the ruins of the largest Roman Amphitheatre in Britain. Families can have a fun day out at Chester Zoo, 4 miles from the hotel, while racegoers can try their luck at Chester Racecourse, the oldest in the world. Whether you're here for the Roman history, excellent shopping or business facilities, we're sure to have a room that fits your needs. Each floor is dedicated to a country, with every suite named after a king of that nation. All our 221 bedrooms have superfast fiber optic Wi-Fi, satellite TV and 24-hour room service. Some of our most luxurious rooms have Tencel mattress toppers, roll-top baths, Nespresso coffee machines and four-poster beds fit for royalty. When you're not relaxing in your room, enjoy a drink in one of our exquisite Victorian lounges or take arty photos on our sweeping four-story staircase.

BW Premier Collection

The Queen at Chester Hotel




Hotel advantages

  • Restaurant
  • Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

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Sleep Quality

"Stay at The Queen at Chester Hotel"

User 13/05/2022

We throughly enjoyed our one night stay. The room was lovely, spacious and well-equipped. The staff throughout the hotel were excellent and consistently helpful and courteous. We will definitely return. The food at the restaurant (evening meal and breakfast) was very good.

"Excellent bar service"

User 11/05/2022

Elle served us in the bar, great customer service, recommended whiskeys, coped well under pressure during busy hours and always had a smile. Dealt with disgruntled customers with professionalism and represented the company

Oana Chiriac, Other at The Queen at Chester Hotel, BW Premier Collection, responded to this review
Dear Dan74511, Thank you very much for taking the time to write such a great review regarding your recent stay with us! I am so pleased that Elle managed to stand out, even in difficult situations. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon! Kind regards, Oana Chiriac

"40th Wedding Anniversay"

User 10/05/2022

We have just spent a lovely couple of days at The Queens.We were here to celebrate our 40th wedding anniversary and also my husbands birthday. We had a superb time the room ,food ,staff everything was first class. We have stayed here on a number of occasions and we will be back. Thank you to all x

Oana Chiriac, Other at The Queen at Chester Hotel, BW Premier Collection, responded to this review
Dear Susan H, First of all, we would like to wish you a Happy Anniversary! Thank you for taking a moment to share your experience at the Queen at Chester Hotel. I am happy to hear you found our hotel and service to your liking! We take great pride in not only meeting, but exceeding the expectations of every guest. We hope to have the opportunity to welcome you back in the near future. Kind regards, Oana Chiriac

"Service doesn't live up to expectations"

Vera45, Stonehaven, United Kingdom 08/05/2022

Service did not live up to what the ostentatious splendour would let you believe: 1. Bedside light bulb not working 2. Room service has surprisingly poor choices 3. Room was never made up 4. You have to book a breakfast slot but when you get there on time all tables are taken 5. Ridiculous system where waiters running around with thermoses of stale coffee/tea pouring the wrong beverage on occasion and forcing guests to continuously signal - often in vein - for a refill of tiny cups. Just give people a freshly brewed pot and let them enjoy it in peace!

Louise Turner, General Manager at The Queen at Chester Hotel, BW Premier Collection, responded to this review
Dear Vera45, Thank you for providing such constructive feedback, I have reviewed your feedback with our departmental managers and I would like to extend our sincere apologies on their behalf. We are really sorry that we were not given an opportunity to rectify these issues during your time with us. I do hope we are able to welcome you back to the hotel in the future and restore your faith in The Queen at Chester Hotel. Kind Regards, Louise Turner Hotel Manager

"A delightful hotel in an excellent location"

wtw9, Red Oak, Texas 07/05/2022

Our positive experience started with Tom at reception, who was both friendly and efficient at reception. We were given a room in the King's section, so we were treated to walking past a beautiful garden. Both the room and bathroom were spotless. Breakfast was served as a buffet and there was a wide selection of food items. Dinner in the King's terrace was delicious as well. Finally, since we were traveling by train, the hotel being directly across from the station was perfect!

Oana Chiriac, Other at The Queen at Chester Hotel, BW Premier Collection, responded to this review
Dear wtw9, Thank you for sharing your feedback with us. I am thrilled to hear such positive comments on our team, and Tom specifically, and equally so, to hear of the service you received from us. I look forward to sharing these comments with our team, who I know, will be just as pleased to hear they had such a positive impact on your experience. I look forward to welcoming you back soon! Kind regards, Oana Chiriac

"Absolutely fandabydozy"

826sallyr, Manchester, United Kingdom 06/05/2022

What a brilliant place. Lovely hotel with character, made perfect by the most fantastic staff. Clean and spacious. The best breakfast buffet in terms of quality, choice and service. Nothing too much for any member of staff.


User 05/05/2022

The room was shockingly hot, unbearable. The only thing that saved the whole experience was the attentiveness of the staff. Breakfast was also wonderful. I do not think I'd return due to the rooms being unbearable but the staff was amazing

"Excellent overnight stay"

jmnich57, Cambridgeshire, United Kingdom 05/05/2022

Parking was easy. Hotel is well located in the centre of Chester. Check in was easy and the room was roomy, clean and comfortable. Excellent breakfast with good service and a good selection of hot and cold food.

"Excellent service"

User 03/05/2022

I was very pleasantly surprised to find such a well-run, clean and quiet hotel - in spite of being large and with an event taking place. Staff on reception exceptional - especially Tom, who dealt with my request for additional room efficiently and with good humour. The food in the restaurant in the evening was excellent and the piano playing very good (welcome since my husband was attending an event and I was dining alone). Cannot recommend highly enough.

Oana Chiriac, Other at The Queen at Chester Hotel, BW Premier Collection, responded to this review
Dear ursulasY8822PD, Thank you ever so much for your fantastic feedback. I am delighted to see that your time with us was enjoyable and I trust it was memorable too. Your lovely comments about Tom will be shared and celebrated, thank you very much for the recognition. I look forward to welcoming you again at The Queen Hotel and I hope you had a safe and pleasant journey. Kind regards, Oana Chiriac

"Lovely helpful staff. Rooms not up to scratch"

Scoobia, Stockport, United Kingdom 30/04/2022

Staff at this hotel are wonderful. Professional friendly and helpful. Especially Eliza on main reception. However we were very disappointed with the rooms which are very tired. We were upgraded as our first room was not clean

Oana Chiriac, Other at The Queen at Chester Hotel, BW Premier Collection, responded to this review
Dear Scoobia, Thank you for taking the time to leave us your feedback regarding your recent stay at The Queen Hotel. All feedback, both positive and negative is very helpful to monitor and analyze our guest satisfaction levels and focus on immediate improvements. However, it's a pleasure to read that Eliza and all our team have contributed to making your stay better. We look forward to welcoming you back soon! Kind regards, Oana Chiriac

"Wonderful hotel, amazing staff, excellent location"

HJO56, London, United Kingdom 26/04/2022

The Queen at Chester is a real find. Every member of staff I encountered offered the same friendly, professional and helpful service. The room as modern and clean and quiet. The breakfasts were excellent and worth the price We used the banqueting facilities and again were excellent. What I also loved about the hotel is the quirky decor in the public areas, corridors etc. It retains its grandeur. I would definitely stay there again if I go to Chester. I have stayed in many very good hotels an this is one of them.

"School Reunion - excellent venue"

Terriinbristol, Bristol, United Kingdom 26/04/2022

Attended our school reunion, and we all could not praise the excellent staff, venue, food, drinks! We have had an amazing time, and nothing was too much trouble! Worthy of a 5 star rating. The hotel is so interesting, and something to be seen around every corner.

"Reunion with friends"

Trevoious2000, Preston, United Kingdom 25/04/2022

This was organised as a reunion for over a hundred of my friends, which we have every couple of years. I can honestly say this was the best hotel we have stayed in for some time. The food was brilliant along with the service

"Great hotel!"

435gilliang, Greater London, United Kingdom 24/04/2022

Great hotel and convenient for us; the hotel has many interesting items all over on every floor, in all public areas and hung on the walks. We have stayed often and it's closeness to Chester Railway Station is brilliant.

"Love this hotel"

User 22/04/2022

We have stayed at The Queen a few times over the past 20 years. Always friendly, efficient helpful staff. A beautiful, grand, well maintained hotel. A real treat to stay here. Had a lovely standard double. Lovely refurbished bathroom. Spotlessly clean. 10 min stroll to town.

"Always a joy"

User 19/04/2022

I love this hotel and the staff are simply lovely. The decor is varied and interesting, the communal spaces and corridors are spacious and airy, but the customer service is top notch. Lovely, helpful staff who are so pleasant to deal with. I thoroughly recommend this hotel.

Louise Turner, General Manager at The Queen at Chester Hotel, BW Premier Collection, responded to this review
Dear ABitWelsh, Thank you for taking the time to review your recent visit to The Queen at Chester Hotel. I am delighted to see that you enjoyed your visit and that you were looked after so well by the team. Thank you for your recommendations, we look forward to welcoming you back upon your next visit to Chester. Kind Regards, Louise Turner Hotel Manager

"My stay"

User 18/04/2022

Hotel was lovely with lovely staff in the breakfast room and on reception. The only let down was the lounge bar. There was said to be a singer on a Friday and Saturday but this didnt happen. Most annoying was the very poor service in the bar. Sometimes we waited for 30 minutes for someone to arrive and serve us and then they were very slow. The food in the restaurant was nice but was not served as hot as we would like.

Louise Turner, General Manager at The Queen at Chester Hotel, BW Premier Collection, responded to this review
Dear Margaret B, Thank you for taking the time to write a review following your recent visit to The Queen at Chester Hotel. I am pleased to see that you overall enjoyed your experience at the hotel. I can only apologise for your disappointment in the cancellation of our live entertainment this weekend, which we usually hold every Friday and Saturday evenings. Thank you for your constructive feedback regarding bar service, it is through feedback such as this that we gain perspective from our guests point of view. I have discussed these issues with our Food and Beverage Manager who will review and retrain with the team. I do hope we are able to welcome you back to the hotel upon your next visit to Chester. Kind Regards, Louise Turner Hotel Manager

"Amazing Stay"

Lisaangelinakidd, Alfreton, United Kingdom 16/04/2022

We booked this break via a secret escape break which included a double room, breakfast, 3 course meal and a bottle of prosecco in our room. When we arrived the reception staff were friendly and helpful and advised that we had a free room upgrade to an executive king room. This was a lovely surprise. The room was in the new part of the hotel and on the 7th floor. We could not fault the room, our meals or the service we received. The location is excellent and a short walk to the town centre and lovely bars along the canal. We would definitely stay here again in a heart beat.

Louise Turner, General Manager at The Queen at Chester Hotel, BW Premier Collection, responded to this review
Dear Lisaangelakidd, Thank you for taking the time to write a review of your recent stay at The Queen at Chester Hotel. I am so pleased that you thoroughly enjoyed your time at our hotel and we look forward to welcoming you back upon your next visit to the city. Kind Regards, Louise Turner Hotel Manager

"Queen Hotel"

Stu2966, Swansea, United Kingdom 14/04/2022

Had a lovely one night stay here via Groupon with my partner. Staff were attentive, facilities were good, breakfast was a buffet which was lovely and price was reasonable. There is a bus stop outside and buses every couple of minutes into the central area. We had a free drink with our stay and the overall experience was excellent. Would recommend.

Louise Turner, General Manager at The Queen at Chester Hotel, BW Premier Collection, responded to this review
Dear Stu2966, Thank you for taking the time to review your recent visit to The Queen at Chester Hotel. I am delighted that you enjoyed your stay at our hotel and thank you for your recommendations. We look forward to welcoming you back to the hotel upon your next visit to Chester. Kind Regards, Louise Turner Hotel Manager

"Nice hotel but a few issues."

Howie63, Aberystwyth, United Kingdom 11/04/2022

We stayed for two nights (Fri & Sat) to facilitate attendance @ the Grand National. We were allocated a small room (1602) that was some distance from the hotel facilities. The room was okay save for a shower that was tepid at best and the fact that the room wasn't serviced after the first night. We ate in the restaurant both nights. Staff were inattentive on the first night but full marks to Matthew on the second night - an altogether better experience. NB: the menu is very limited for a hotel of this size; likewise the wine list. It was frustrating not to be able to charge food or drink to our room but maybe this was because we'd pre-paid for our room; a little trust goes a long way.

"Wedding Bliss"

John J, Wrexham, United Kingdom 11/04/2022

Two night stay in early April due to our son's wedding at the hotel. The service was first class, knowledgable and friendly staff. Spacious bedrooms, excellent breakfast menu (buffet style) which was delicious.

"Excellent stay"

Angie7, Morecambe, United Kingdom 08/04/2022

We visit Chester often but this is the first we have stopped at The queen, but it won't be the last. We are Best Western reward members, and for the first time we were actually upgraded because of this (without asking). The reception staff were very friendly. The room was lovely, clean, beautiful bathroom, very comfortable beds. The parking (£10 per day mid week) is 2 mins walk and very safe. It is about 8 min walk into the centre via the canal walk. Really nice hotel. We will definitely stop here again.


Shannj752, cornwall 07/04/2022

Would never recommend this hotel to anyone, our room was filthy, the reception area has thick dust everywhere, we was here for 2 nights and didn't get any clean towels, bed was not made or room wasn't cleaned. Went down to reception at 9.30pm to request towels tea and coffee, guy behind reception asked me did you request for your room to be cleaned and cleaned towels? He was very unprofessional and wasn't bothered. At 10pm we was still waiting for clean towels, no phone in room to contact reception so had to keep going down to the very unhelpful staff in reception… never again

"Great hotel"

JULIE D, Northumberland, United Kingdom 05/04/2022

Great hotel, good location, especially for the station. Lovely room, great food (superb breakfast and a great 3 course evening meal), friendly and helpful reception staff (recommended a fabulous restaurant for our second night). Got given our stay as a Christmas present, but would not hesitate to stay here again.

"Wowcher Deal"

Phil41yellow, Sittingbourne, United Kingdom 03/04/2022

Wowcher deal including Executive room, bottle of Prosecco, breakfast and a three course meal on first night! The receptionist was very friendly and efficient, explaining meal time system and booking our meal and breakfast slots. There is a lift and we were on the third floor, Ann Boleyn room. Lovely big room with two windows and king bed. Tea and coffee making facilities and flat screen tv, comfy sofa and chairs. Nice pictures on wall. Our meal was in the dining room which was nicely set out and candles lit on all tables. I had tomato soup and husband had salmon fish cake for starters, both were very nice. Then I had gammon steak and chips, loaded with flat mushroom, onion rings and two fried eggs and chips! Very tasty! Husband had Cumberland sausage and mash which he was disappointed with! The sausage did not taste right to him! Luckily I had too much for me so he had half of mine! Dessert we had Eton mess cheesecake, still a bit frozen! I had pistachio ice cream, a bit icy but ok. Wouldn't want a second meal as menu very limited! The bed was far too hard for us and we struggled getting to sleep but some people might like it! Shower was good and plenty of room in bathroom. Breakfast was buffet, tea and coffee was waitress served! Food was hot and tasty and plenty of croissant, cereal, yoghurt, toast etc. All in all a very pleasant stay! Would definitely stay again!


797PaulB, Devon, United Kingdom 30/03/2022

Stayed here for 3 nights. The hotel is very close to the Railway Station, in fact just 1 min walk. First impressions are good, the staff are very friendly and helpful. The hotel was quiet and we had no noise issues. The room let the hotel down. We expected better for over £100 a night. First there wasn't any air conditioning, but this time of year it wasn't an issue. But we did use the fan provided, to keep it comfortable. This had a thick covering of dust. The room is ok on first seeing but look closer and you see the dust, lots of dust. The bathroom was big, with a large shower and bath. The window blind was covered in dust and difficult to lower. The drawers were covered in dust. The headboard had a covering of dust, as did the shelf inside the wardrobe and the telephone. The cups were filthy and had to be cleaned, no teaspoons & 3 tea bags. We wont be back. Premier Inn just along the road is better than place.

"The little things"

simonesilk11, Birmingham, United Kingdom 26/03/2022

It is such a beautiful hotel with amazing service from all the staff, so friendly and always happy to help. The different furniture to fit with the theme of hotel, really makes it quite unique and quirky. We will definitely be visiting this hotel again

"Quick stop over"

User 24/03/2022

Perfectly located for Chester railway station the Queens is a beautifully decorated old building. Staff were really helpful and my standard single room had a very comfortable double bed with iron, hair dryer and large TV. Noisy water pipe didn't make for best night sleep in the room I had. Breakfast was really good too. Overall a good stay.

"Would return"

User 23/03/2022

Location is perfect, really handy if travelling by train as it's the first building you see when you exit the train station. Hotel room spotless, lovely view of the courtyard and breakfast was great. Bed was ok, wasn't the most comfortable but not uncomfortable, bit creaky but bearable. The thing that sets this hotel apart from the rest is the service. The reception staff were amazing, really helpful with local recommendations and polite. Breakfast staff very attentive.

"Nice rooms in the Kings - nice breakfast"

Richy1708, Caerphilly, United Kingdom 23/03/2022

Stayed here for two nights - with mixed emotions. The room in the Kings section was quite nice - great value for money. The wi-fi was good. The breakfast was really nice and the staff polite. Comfortable bed with a good night's sleep. I couldn't get the TV to work - but that could have been just me! I had two problems; #1 during my shower on the first morning my shower gel in the shower was empty so I had to run across the bathroom dripping wet to the other dispenser. I reported this to the young lady on reception to ensure that it would be sorted - didn't want to leave it to chance with the cleaner. On morning two, despite having had the room cleaned and reporting it to reception, the dispenser in the shower was still empty - very frustrating and very poor customer service. #2; the parking, I registered for the app and paid for 2 days. I left for work and came back the following evening - a couple of weeks later I received a £60 parking charge notice despite having paid - I've appealed and am awaiting the outcome. I would stay there again as the rooms were quite nice and it was good value - but nervous about the parking, and they really need to sort out their staff.

"Loved it!"

harrisveronica, Southport, United Kingdom 23/03/2022

Excellent hotel. Everything you need for a comfortable stay. Decor etc of an excellent standard. Beautifully presented gardens. Excellent customer service. Friendly staff. Lovely cat who is not to be fed by guest as he only eats the best food that is provided by the staff! This information, as an animal lover, really amused me.

"Excellent customer service"

DT37, cheshire 23/03/2022

We stayed in the King's part of the Queens hotel for 2 nights. The staff were excellent especially Eliza on reception she ensured our anniversary celebrations were made even more special. The room was lovely and the food both for breakfast and evening meal was also very good.

"Lovely stay"

User 17/03/2022

Stayed for one night on Monday at this hotel. Room and hotel was spotlessly clean. Staff very welcoming and friendly and the breakfast was delicious. Loved the old character of the hotel and enjoyed reading about the history of it.

"Nice Hotel"

David O, Clitheroe, United Kingdom 17/03/2022

The hotel is of a very high standard, Being 2 minutes from the train station and 10 minutes from the centre of Chester. The hotel also has a good size carpark, so travel and parking is no problem. WE shall be going back to visit Chester agian soon, staying at the Queen again.

"Outstanding Staff!"

Sparrow02, Blandford Forum, United Kingdom 15/03/2022

From reception to housekeeping including maintenance and restaurant staff, the staff at this hotel are an outstanding bunch! Nothing is too much trouble for any of them. The hotel itself is tired and in need of refurbishment although relatively comfortable. Our room was poorly appointed - wardrobe couldn't be opened, accessing the bed was awkward, no fridge etc. BW are clearly cost cutting which of course is understandable under the circumstances but the cost cutting at times seems petty. For example, no biscuits on the room tea tray, no hair conditioner, shower caps or tissues in the bathroom and the breakfast whilst plentiful, is not of great quality. Crockery such as plates and breakfast juice glasses are tiny meaning you have to keep going back up! It's clear to see what the management are doing but it seems such a shame because it affects the way you feel about the place. The staff are their main asset and let's hope they don't cut costs on this front because they make up for everything! They really are a truly splendid bunch and we thank each and every one of you for making our stay so lovely.

"Noisy , hot , expensive."

Neil E, Liverpool, United Kingdom 13/03/2022

The young lady that checked us in was very nice and professional and also sorted the parking fee out which by the way is shocking £15 per day and no discount for staying at the hotel which we were for 2 nights. The lift to the 2nd floor is tiny and extremely slow. The room was ok ish , clean and very warm but on further investigation not up to standard for the money , window was kept open with a piece of wood the chair in the room was ripped the pillows and bed were uncomfortable and tatty the tea tray was rubbish and the room key cards stopped working twice.. breakfast was on , usual buffet stuff. Had dinner on the 2nd night £77 for the 2 of us but the menu was poor and we ended up with Cumberland sausage and mash . Not what we were expecting. beautiful building and decor but we won't return as it's a bit tired too hot and not the quality we were expecting.

"Just excellent"

Graham L, Leicester, United Kingdom 13/03/2022

My wife and I had a two night stay as a gift for Christmas, from the friendly and efficient check in to checking out the whole experience was just excellent. Our premier room was clean and comfortable with only one detail lacking, a usb phone charging point. All the staff were warm and friendly, our evening meal was superb and the breakfasts were wholesome. The ambiance was delightful with a lot of design features, thank you.

"City break in Chester"

John B, Ipswich, United Kingdom 10/03/2022

A good traditional hotel opposite the station. A 10-15 min walk into the City, but a reasonable location. The room was large and the en-suite very large. The room had plenty of storage but the TV should have been fixed with a moveable arm. The room was clean but tired and in need of a frefurb. Staff were attentive, helpful and the service in the restaurants was excellent. The food was also very goog.

"Unbelievable value for money"

yorkshirelass77, Wakefield, United Kingdom 08/03/2022

Beautiful old building, full of character. We stayed on a dinner bed and breakfast deal which was excellent value for money. Bedroom comfortable and well furnished. Food very good, staff very helpful and friendly. Excellent hotel for a short break and we hope to return.

"Lovely old hotel"

Wizzies, Fareham, United Kingdom 07/03/2022

Stayed one night in March, with friends en route to the Lake District. Very comfortable, warm welcome by reception staff, lovely room with big bathroom (large roll top bath). Just a short walk into the city(approximately 10 minutes).

"Recommended "

698davef, Southport, United Kingdom 07/03/2022

Stayed here many times now. Very well kept hotel, evening meal and breakfast was very good. Staff helpful and friendly, room clean and comfortable. Plenty of parking nearby. Directly opposite the train station, ten minute walk into city centre.

"Great location"

WTraveller-1983, Worksop, United Kingdom 06/03/2022

Great location for visiting Chester. Access to the railway station directly across the road. Good location for the city centre. Visited just after lockdowns had completed... some bar staff were still unsure regarding the C-19 restrictions and requirements. Room was extremely clean. Only criticism would be having to use WhatsApp to contact reception... my only thought is not everyone has WhatsApp (particularly the more elder guest).

"Great hotel"

FamilyB28, Rotherham 04/03/2022

The hotel for its age is still grand in the shared areas, rooms very large and warm, although slight not as modern but still very comfortable. Breakfast was very good and filling. A cross the road from the rail station and parking in the hotel at a daily cost £15 weekend and week £10. we arrived at 3.30pm stopped 2 nights and parking covered through to our leave 3.30pm plus 4 hours added so could have parked longer. Staff very friendly. This is a really nice hotel would recommend.


User 03/03/2022

Lovely historic hotel, in a great location over the road from the train station which is ideal, can leave your luggage before check in so you can go out for a wonder, only a 10 minute walk into the town centre, spacious room with large Bath and seperate shower. Great breakfast, lots of choice. Would definitely stay again

"Not as expected"

Moira B, Merseyside, United Kingdom 01/03/2022

Stayed here before the pandemic and the stay was faultless. Unfortunately we returned last month and we couldn't believe it was the same hotel . No heating on in the main hotel but rooms were ok . Bathroom radiator was turned off … management said they were turned off due to health and safety …. To me this isn't acceptable. The shower head was mouldy and the mattress had seen better days . Food overall was just OK . I spoke to the management on check out , who kindly rectified our complaint immediately. Alas we wouldn't return .

"Lovely Old Building, with character"

KayT52, Anglesey, United Kingdom 27/02/2022

Really clean, rooms a good size, staff couldn't do enough, breakfast was good plenty of choice. In fact recently stayed at the Grosvenor Hotel, and even though it was more polished I rather the Queens, definitely more value for money

"Lovely stay"

User 24/02/2022

Myself and my daughter stayed for two nights with 3 course meal and a bottle of Prosecco on arrival. The hotel has retained much of its feeling of grandeur but with well placed modern features. The staff were friendly and welcoming, the food and service very good. We enjoyed our stay, although the standard room did feel a little bit like you were walking towards the servants quarters with the narrower corridors and lack of style but that's because we didn't upgrade to a superior room! The room itself was fine, clean and comfortable. We may upgrade another time to see what the other rooms are like but we did enjoy staying in the beautiful hotel.

"pleasant stay"

campbellmrmichaelc, Manchester, United Kingdom 23/02/2022

great service with a few niggles namely television reception which was inconsistent and long wait to get served at the bar in the evening. Breakfast was excellent with good food and excellent service, Overall a good vaue for money experience.

"Didn't Stay but customer Service alone A++++"

User 23/02/2022

My partner and I was scheduled to go but for medical reasons was unable to attend. I messaged the hotel and phoned them and they promptly helped and forwarded the issue onto the hotel instantly. We got amazing customer service from the people involved and can't wait to get there and stay once we are back on our feet. Thank you to all the staff at The Queen @ Chester!!!

"welcoming comfortable hotel"

User 22/02/2022

We were greeted by friendly reception team, the hotel is directly opposite the train station, there is good parking directly behind the hotel. The hotel is very impressive with lovely grand staircase and nice décor. Our room was on the 3rd floor, the room we had was extremely spacious, very clean and well equipped, the shower room was also a good size and the shower was a dream, the complimentary toiletries were a nice bonus, it was comfortable and the bed was fabulous, being an older hotel we also found it was so quiet, the floors didn't creak and you couldn't hear other guests. We had a lovely 3 course dinner, the food was also plentiful and very tasty and the staff were friendly and nothing seemed to much trouble. Breakfast was self service, lots of fresh fruit, lots of choice of pastries and nice selection of hot food. that should please everybody. Over all we will definitely return unfortunately we only had a one night stay, but felt totally recharged and will stay longer next time. Happy Days.

"great location and very comfy"

-gladt0be0ut, Stockport, United Kingdom 17/02/2022

lovely room with comfy bed. Good location for walking into city and round walls. Good breakfast and excellent nearby restaurants as well as on-site dining. Convenient on-site parking. Had a great stay!

"Stunning hotel"

dianef969, Widnes, United Kingdom 16/02/2022

Absolutely beautiful hotel our room was lovely spacious and clean the staff were friendly and happy to help we had a evening meal for valentines and it was beautiful me and my husband loved it. The breakfast was excellent beautiful full English and fruits, cereal, pastries and the staff always walking around to ask if you want a fill up

"Beautiful Hotel with lots of Character"

harimell, London, United Kingdom 10/02/2022

We stayed in this hotel for two nights, the rooms were spacious and the reception area was amazing, bit like being in Downton Abbey. The staff were friendly and welcoming and the breakfast was delicious.

"Great overnight stay"

Simon R, Earl Shilton, United Kingdom 10/02/2022

We stopped here for my wife's 50th and the hotel kindly left a bottle of bubbly in the room which was a kind gesture. Hotel was easy to find and car parking was good, would recommend paying in the hotel as its much easier. The room was great and we had a good view of the town, nice touch the rooms are all themed. The room was so hot at night and we turned the temperature down as low as we could Staff very friendly and helpful on the main apart from the barman in the evening who was quite rude. Good location as easy to walk into town. Breakfast was fantastic with a good selection. We would definitely stop here again if we came back to Chester

"Great hotel in brilliant location"

Mellyk-7, Worcestershire 01/02/2022

Stayed here for two nights in December on Dinner bed and breakfast and bottle of Prosecco deal. Fantastic value for money. Had lovey upgraded room - Sir Robert - Dinner with Prosecco on the first night was fabulous and again really good breakfast on both mornings. The location is perfect, handy 24 hours car park next door, easy to walk in to the town and lovey bar to relax with drink in evening. Staff very friendly and helpful and the hotel clean tidy and lots of hand sanitiser available. Again somewhere I would stay again.

"Queens hotel chester"

460jackiem, Liverpool, United Kingdom 31/01/2022

Stayed at queens hotel Chester, not impressed with room very dated, booked this on woucher for my husband's birthday stayed there on Saturday 29 January 22 ,hotel as you walk in is beautiful good location, but the room we was in was awful definitely not like any of the pictures on there website, the whole room was on a slope the floor was running down really bad ,just a basic grey room with a grey wardrobe that was all the room was definitely would not book again??


RonnieB1970, West Midlands 31/01/2022

Stayed for 1 night in Jan with my wife. Hotel was excellent, room clean and tidy and the staff were friendly and helpful. Pre-booked 3 course meal as part of a deal and it was superb. Food and service was faultless.

"Fabulous stay"

User 30/01/2022

Honestly had the most lovely experience at this hotel and can't believe the modest price, well worth every penny! I will definitely be making another booking , great breakfast selection and good wifi service

"Fantastic Hotel "

hallig78, Preston, United Kingdom 29/01/2022

We stayed here in December whilst visiting the Christmas markets. This hotel is literally next to the train station which was handy, the room was beautiful and immaculate and also very quiet. Staff were extremely helpful. We paid extra for breakfast the following morning and it didn't dissapoint, we will definately be staying here again.

"Excellent stay ! "

yiannisdimitri, Glossop, United Kingdom 26/01/2022

Booked for us on a wowcher deal as a Christmas present to include a bottle of Prosecco,buffet breakfast and late check out (1pm) . Easy check in with very pleasant staff . Rooms were very much to our taste decor wise. Buffet breakfast was good and plentiful (both hot and cold) . Again the staff were very friendly and attentive. Very atmospheric place and bursting with history . Right next to the train station and is in an area which has probably seen better days but looks like it is having investment and regeneration . We would definitely stay again !

"It's very handy for the railway station"

tony r, Leyland, United Kingdom 26/01/2022

A very nice hotel you don't need a car for this hotel as the railway station is right across the road having said that doesn't mean that you hear trains coming and going never heard one the hotels about 10 to 15mins walk to Chester you can walk along the canal which takes you into Chester too.

"Expected more"

Ziggy378, Manchester, United Kingdom 24/01/2022

When booking this hotel, I thought it may have been one of the top hotels in Chester. It is a grand building but looking a little tired outside and in the room we had. The walls were dusty, the reading spotlights were damaged and the taps were damaged in the bathroom. The staff were all pleasant and helpful. Parking was the best part of the experience as we booked it online, so just turned up and checked in. Parking is very convenient as it is at the back of the hotel.

"Lovely stay to celebrate birthday "

damjab, Chirk, United Kingdom 18/01/2022

Nice one night stay to celebrate birthday with the hubby. Got drink voucher which is always welcome. Staff lovely, wlvery welcoming. Breakfast also has nice variety to choose from, however no vegetarian option (I.e. vegan sausages) however we never asked so perhaps we would've got for request. Room nice amd clean, very warm and lovely bathroom.

"Lovely, quirky hotel."

NJW69, Manchester, United Kingdom 17/01/2022

Lovely, individually styled hotel. Fantastic food in the restaurant and reasonably priced bar. Room was well equipped with a safe, iron and ironing board and lots of toiletries. Got a great package deal with D, B&B and a bottle of Prosecco in the room. We will definitely stay again!

"Wonderful but !!!"

Paul M, Liverpool, United Kingdom 11/01/2022

So we stayed in one of the Kings Suites , ours was the Lily Langtree Suite , the occasion was my wife's birthday, the suite was stunning , From the lounge with its ornate furniture through to the bedroom with its massive Bed , very large Bathroom with corner Bath and separate Shower enclosure and Twin Wash hand basins, We had our Dinner in the Lovely Dining room , we retired to our room and watched some Tv , at around 11 15 pm strange things started to happen , there was a whooshing sound , like heavy wind , The Whole Room Started to Shake the Floor was vibrating, the whole thing lasted at least 2 mins , we were convinced it was a mini earthquake, we contacted the front desk to ask if one had been reported, no it hadn't, when we went for Breakfast we asked at reception if the Hotel was Haunted , YES it is , in fact it is one of the Top Five Most Haunted Hotels in the UK, a very amazing added extra , would we stay again OF Course we would , rebooked for March

"Fantastic Stay"

symest2013, Lincolnshire, United Kingdom 09/01/2022

The hotel is ideally situated, just a few minutes from the city centre and across the road from the train station with ample parking. We stayed for one night in a Superior Double. The room was clean, spacious and the bed was comfortable. The staff were friendly & attentive. We had breakfast and it was very good, the hot food was regularly topped up and there was a good selection. The best part of our stay was the staff who made us so welcome from Jessica at check-in to all the breakfast team (even the chef greeted me when I was filling my plate! The hotel is very Covid safe, I have never seen so many hand sanitizers dotted around! We will definitely stay there again.


Yahoomf, West Chester, Pennsylvania 05/01/2022

The dust was unbearable. Shower pressure was awful, like standing in the rain trying to wash your hair. Cup stains on bedside table. Earring on floor next to bed. Coffee machine but no pods to make a coffee. Hotel cleanliness poor.

"If you think you've been given a room that's smaller than the one you booked, you probably have!"

Ben C, London, United Kingdom 30/12/2021

We booked into the Queen because it is pet friendly and we were travelling with a dog. We also booked an executive room for that reason, so we would have room to crate the dog and be able to eat at a separate table and chairs if we needed. At check in, we checked the type of room, asking about the bathroom and we were told we'd have a walk in shower and stand alone bath. The staff were being a bit strange and evasive. When we got to the room, it was very small, and the bathroom only had a bath with showerhead. We asked at reception and they told us that we'd actually been put in a standard room due to an error with the computer system and there were no apologies made, but we were told we would be refunded the difference because there were no longer any bigger rooms available. Normally, this would be acceptable, but the fact that this wasn't mentioned at check in left a bad taste in the mouth. The receptionist would have known at that time that we were being put into a smaller room but he neglected to tell us. Maybe this is what the hotel tell their staff to do to maximise profits, because I imagine a lot of people wouldn't complain if they didn't need the extra space for a dog. Or maybe it was just one person cutting a corner. Either way, it felt very disingenuous


doyleelectrical, Ampthill, United Kingdom 28/12/2021

The price of the room did not reflect the stay. The lamp above the wash basin flashed intermittently. The soap dispensers had not been dusted for some time. The net curtains were dusty. The curtain was not secured properly The outside had scaffolding up with building rubbish piled up underneath The security was extremely lapse

"Lovely but cold room!!!!"

SandiM353, Salford, United Kingdom 24/12/2021

Executive twin room which was spacious with chair area and robes. Yu the great room! Love how they all have names! But the room was so cold despite it allegedly being 25 degrees. Clearly the heating wasnt working. The windows are old and were letting the cold air in. A plug in heater was in the room so it seems we werent the only ones to have complained! We needed the robes provided to keep warm! Also neither of the bedside lights seemed to work which was a shame but not the end of the world. Staff lovely. i felt in an executive room a biscuit or two could have been provided with the kettle and tea!

"Birthday treat"

Jill A, Bridgnorth, England, United Kingdom 23/12/2021

What can I say about our suite? The lights in our lounge area didn't work, the heating didn't work, there was a massive crack in the bathroom sink, the radiator in the bathroom was lukewarm, stains on the carpet, phone and tv remotes very dirty, one of the light bulbs by the bed had gone, only one bath robe and then we waited 3 hours for the other bath robe and an ice bucket!! On the good side the breakfast was very good.

"Brilliant stay."

anne h, Manchester, United Kingdom 23/12/2021

My friend and i stayed here on a Groupon deal for 1 night. From the minute we arrived everything was first class. Check in was a doddle and the room was gorgeous. We had dinner and that was hot,plentiful and delicious. the same could be said for breakfast. There was lots of choice and all excellent quality. The staff in the bar,restaurant and dining room were very attentive and helpful,nothing was too much trouble. Covid rules were adhered to. We are planning a return trip in the summer as we enjoyed this trip so much. Many thanks to all the staff.

"Lovely stay in the city centre."

Eve_and_Casper, Chester, United Kingdom 22/12/2021

Lovely hotel, spacious double room with a comfortable and clean bed. Really nice and (probably?) recently refurbished and modern bathroom. Our meal at the restaurant was really lovely with live piano music and tasty food on offer. The only thing which I found a bit surprising was... the small size TV on the wall as we found it difficult to try to watch any TV from the bed.

"Great stay"

User 22/12/2021

Just returned from a 2 night stay . Fabulous hotel with great staff . Everywhere lovely and clean . Great food choices for breakfast and dinner for the meat eaters , more vegetarian options would tempt us back . Our only complaint is the bed , it was rock hard the sheet didn't fit and there was no mattress protector . The stained mattress and dirty damaged pillow protectors are a turn off . Such a shame for a great hotel only letdown by the beds . Parking tip :- after dropping off your luggage in the 30 minute bay turn left out of the hotel go to the small roundabout and take the second exit , on the right is a car park it's £6 for 24 hours . £12 for 48 hours . That's a massive saving on the hotel recommended ones .

"Superior King Room"

User 17/12/2021

We stayed at The Queen Hotel in Chester and it was exceptional, the staff, service and food were top quality with nothing too much to ask, I would highly recommend this hotel to anyone looking to stay in Chester, the town is just a short walk from the hotel via the underpass and if arriving by train the station directly across the road from the hotel, parking is charged at £10 per night weekdays but weekends is £15 per night, this was not a problem as the hotel is definitely worth it. The room was spotlessly clean, spacious and more than value for money. We will definitely be returning again in the new year this time with more people as well

"excellent location"

Nessienono, Doncaster, United Kingdom 07/12/2021

great hotel, central location with plenty of bars, eating places near by clean, modern newly decorated rooms. Cheshire oaks is nearby, well worth a trip. Staff friendly and helpful . Will definitely stay here again. good value for money

"I can't think of anything good to say"

elburg, cornwall 07/12/2021

I arrived late afternoon to find my room was not made up. The receptionist was most apologetic and helpful . She gave me a drinks voucher whilst she sorted me out another (much smaller) room. This morning when going for a shower I noticed hairs in the bath and around the cistern. Not having much time I went ahead and showered only to find both the shower gel and shampoo dispensers were empty. I reported this when going to breakfast and was assured it would get cleaned thoroughly. At breakfast after being poured a coffee went to get my breakfast from the buffet. On my return someone had been sat at my seat. By this time I had had enough, left my breakfast and walked into town to have the same. I have stayed here many times in the past and can't believe how rapidly the hotel has gone down hill.

"Weekend break"

User 06/12/2021

Amazing stay at this hotel nothing was too much trouble. Food excellent. Staff very helpful and friendly. Clean comfortable rooms.very quiet. Would stay here again. Excellent location for trains.and bus to centre

"Great hotel with unique ornaments"

435gilliang, Greater London, United Kingdom 05/12/2021

A hotel we stay in regularly, serving a great breakfast and tasty dinner. Polite and thorough Reception staff and a happy feeling in the hotel as a whole. Rooms vary but all are clean as the Housekeeping staff are great.

"Lovely Christmas trip"

User 02/12/2021

My husband and I caught the train over which was great because hotel is so near the station.The Christmas trees and decorations were just lovely.Our room was lovely and warm with iced prosecco waiting for us . We had the two course meal both opting for pate which was delicious. My husband had the gammon egg and chips I had the salmon which were both great although I did envy hubby's chips! We walked into Chester had a Christmassy drink in the Deva Tap which is nearby. The breakfast had All the usual buffet style choices without a trace of grease and I'm very fussy ! All the staff were helpful and pleasant .

"A sleepless Saturday night!"

O1068BUjanetm, Abergynolwyn, United Kingdom 02/12/2021

Staff were lovely, room comfortable BUT there were 2 functions on resulting in so much noise that we were unable to sleep until it ended at 1am. We also accidentally left a jacket in the wardrobe on departure. This hadn't been found by staff that cleaned the room (?) so the jacket and purse that was in the pocket are now missing. A really disappointing weekend

"Enjoyable stay to visit the Christmas markets"

genewilo, Ormskirk, United Kingdom 02/12/2021

The hotel is grand in appearance and charming from the moment you enter the reception. The décor is amazing with the artwork on the vast stairwell overlooking the reception. The festive decorations and the Christmas tree in the reception made our stay even more enjoyable. The only issue I experienced was that the heating in our suite was not working at the time and it didn't improve even after an engineer had bled the system. I would encourage people to stay at this hotel and I would definitely return, the location is fantastic for the city centre and the train station is across the road. The reception staff are very polite and courteous and even upgraded our room which is a lovely touch of making you feel special.

"Character hotel"

Jane E, Epping, United Kingdom 02/12/2021

Hotel is in a great location near the station and about 10/15 mins walk to the centre. Parking next door with a fee. Rooms(in the new section) are comfy and pleasantly decorated.Staff are friendly. Breakfast ok-quality of some of the food could be improved but overall it was good value (Used a Travelzoo voucher)..

"lovely hotel"

Sherald B, Liverpool, United Kingdom 01/12/2021

Beautiful well maintained building, room spacious, comfy bed, room quiet despite facing railway station ( was not disturbed by outside noise) About 10 Minute walk into town. Staff all friendly, Breakfast hot, good choice, Would definitely stay again.

"Nothing special but I was OK..."

wetandwildcamper, Cheshire, United Kingdom 25/11/2021

Average hotel, nothing special about it but it was OK. My room looked tired. Single glazed windows, so the room was cold and there was a plug in oil filled radiator next to the bed. Shower but no bath in the room. Breakfast was buffet style. There was plenty of choice and no shortage of food. No gym/ Spa and parking was £10 per day. It was OK for work but I wouldn't have a family break there...

"Queens Hotel Chester"

chrislecarpentier, Manchester, United Kingdom 24/11/2021

I was really disappointed. My room was not ready until very late in the day 4pm. I was not comfortable that the room had been cleaned adequately if the bathroom was anything to go by. The lighting was awful. I was staying as part of a corporate event. Had I not I would have checked out and found alternative accommodation.

"Great stay"

EmilyL504, Northampton, United Kingdom 24/11/2021

Great room, friendly staff and delicious breakfast! Fergus was really welcoming and made sure we enjoyed our stay. Perfect location opposite the train station! We all really enjoyed it and will definitely be back, maybe for one of their Xmas party nights!

"lovely stay"

User 22/11/2021

lovely clean hotel great location had fab stay breakfast was great filled regulary staff were very good in all areas. not to far to walk to get into city or you could get bus just outside hotel would deffor go back right across from station

"Hotels as they should be"

N1115XZkevinb, Telford, United Kingdom 21/11/2021

Beautiful and well run hotel in great location. Friendly and efficient staff, great amenities and usually a great breakfast offering, on this last occasion a few items of food appeared to be not up to their usual high standard. Well appointed and comfortable rooms, ideal for business leisure. Car parking expensive

"The Queen at Chester"

User 19/11/2021

A character hotel within stepping distance of the station. Plenty of information on the history of the hotel, which dates back to the 19 th century. Will definitely return again. Impressed with the size of the room, exceeded expectations

"Beautiful Hotel, amazing staff."

lynzlol2016, Liverpool, United Kingdom 17/11/2021

We stay in this beautiful hotel regularly as we are made to feel so welcome. The rooms are lovely but worth upgrading to executive room. The food is amazing and served by lovey staff. I could not fault this hotel and staff in any way. Location is perfect Can't wait to return.. Thank you all at The Queen.

"Nowhere to Eat"

trevettali, Taunton, United Kingdom 17/11/2021

Travel, business, dining, staying away from home is back to normal. It is idle, bad management not to offer any room service during a hotel stay. You could and should make a residents bed and empty the bin each day. . Appaling that you book out your entire dining room to a large group at 2 hours notice, leaving an elderly, lone, partially sighted guest to go into the city to seek a meal. Visually gorgeous hotel but not at all customer friendly.

"A little disappointing"

GHWHIT, Whitchurch, United Kingdom 16/11/2021

Stayed here for our anniversary getaway and love the City of Chester. The hotel is smack bang in the middle of Chester by the Station, but on arrival the hotel looked tired compared to the online photos. Check in great, staff super friendly and an absolute joy to deal with - a credit to the hotel. There is a carpark on site, but they charge £10.00 PER NIGHT to park there. As the nearest alternative is quite far, I feels like you've no option but to pay the huge fees for parking there - 'captive audience' so to speak. I paid to upgrade the room, and although it had been recently refurbished, it didn't feel very executive - very bare and stark, more like a very standard room compared to others I've stayed in elsewhere (at the same cost). There was no bath - something that I would expect from a premium room, and the room was very hot - no heating controls in the room, and we had the windows open, but as we were right next to the train station, the noise was quite bad. Breakfast was lovely - again, staff all very attentive and a great selection of everything! Very nice indeed. We didn't dine at the hotel, preferring to go out into Chester both evenings. The room service menu is non-existent - 5 or 6 basic things at most and one of which was a frozen Chicago town pizza (yes actually advertised as such). Room service breakfast also not offered here. Overall, pretty disappointing and I think this place is good for commuters. If you are looking for a little bit of luxury, this isn't the place, which is a shame, as the building itself is beautiful, but very tired and could be so much more.

"Lovely hotel"

simmondslj, Bedford, United Kingdom 15/11/2021

Very big hotel. Clean. Lovely staff. Next to train station but never heard one train. Very quiet. Lovely staircase and reception area. Really big hotel. Just a shame a load of scaffolding up and the front entrance.

"Great find"

petem4, Liverpool, United Kingdom 12/11/2021

Beautiful hotel across the road from the rail station and a short walk into the wonderful town centre. Staff were polite, attentive and professional, rooms were well furnished and very comfortable, food was excellent, lots of little extras that we were not expecting but all contributed to the sense that this was a wonderful place to stay and excellent value for money.

"Elegant city stay"

fuzbee, soton UK 10/11/2021

A beautiful elegant hotel, spacious and very clean. Decor in keeping and location is in easy walking reach of city centre and in character with historical Chester. The staff all friendly and attentive-special mentions to Emily & Sophie in the restaurant.

"Weekend away"

debbieharris3003, Higham Ferrers, United Kingdom 08/11/2021

Lovely weekend away through secret escapes offer. Hotel directly across road from train station. Hotel 10 min walk into town Lovely breakfast. Had evening meal in Grills restaurant, had better tasting but it was okay. When checking in you are given a letter to state there would be no housekeeping unless you requested it due to covid. Nice small bar

"Pleasant stay"

andreacH2529XI, Lancashire, United Kingdom 07/11/2021

Booked a twin room and a single for a girls weekend away ( 3 of us) and was pleasantly surprised to find they had upgraded the single to a double for free. This was so we could have the two rooms close together. We were also pleased that we were all allowed on arrival to check in 3 hours early too as our rooms were ready for us. The hotel building is pretty impressive though of a rather dark style! Lots of statues, portraits and red/gold colours all over. Rooms were small but clean, bed comfy, plenty of hot water and over all had what we needed. Staff about the hotel were friendly too. We didn't get to use other facilities but would stay there again.

"Freezing room"

Ruthymac, Liverpool, United Kingdom 05/11/2021

We stayed here on 31st October for 1 night, we purchased the deal through a Groupon voucher and paid for the Executive room. I had stayed here previously and the room was quite large so was really looking forward to the stay. The room we were given was right at the back of the hotel overlooking the car park. The room was really cold - we sent a whatsapp to the team who advised the heating would start at 6pm, we called again as there was an error code and the room was becoming really chilly. The bathroom radiator also didnt work and the extractor fan in the bathroom was missing (instead there was just a black hole in the ceiling). There were not instruction for the coffee machine, although there was a bag containing milk and instant coffee in the room so we used that. I sent the message to the team about the room being cold at 5.16pm and they responded to me at 19:32. I then got another message at 20.17 to say they had been to look at the heating and it would require maintenance to fix it but they had a left another heater. We were left feeling quite disappointed with the stay and will not be returning. The breakfast was adequate in the morning however there was only 1 lady serving tea/coffee and we waited around 20 mins for a drink, we then had to go and find someone to ask if we could have a drink. The lady walked past out table 3 or 4 times and served others but left us waiting.


User 05/11/2021

Service, facilities conference arrangements and food excellent. The bedroom felt small for a double. Suitable for one person for one night but would feel cramped for 2 people and a longer stay. Location excellent.

"Didnt sleep well"

Alisonmaria, Chorley, United Kingdom 04/11/2021

We stayed here 2 nights ago, the hotel is nice we was given a room on the 2nd floor. The windows were very thin, you could hear everything. We hardly slept because of this i was very dissapointed in this They need to get double glazing

"Hotel full of character"

elaine t, Bristol, United Kingdom 04/11/2021

A really nice hotel full of character, lovely clean room with super comfy bed and excellent bathroom. Breakfast was good with good choices. Excellent position right opposite the train station and within walking distance of everything.

"Night away"

Laybob, Ellesmere Port, United Kingdom 02/11/2021

Very nice hotel very easy to get to off the train room very spacious bathroom spotless and very clean nice food served and staff were exceptional food served was presented very well and lovely and hot

"Great location lovely hotel"

User 29/10/2021

Hotel was clean and in a good location to the centre. There is a car park at the back that is easy I'll accessible. the rooms could really do with being updated and we're very warm but had a fab located in the room. Customer service was excellent and could not fault it.

"Convenient well run hotel"

Denise S, Birmingham, United Kingdom 28/10/2021

This was our first time at the Queens Hotel. The price with secret escapes was good value for money with a meal in the price. Staff were welcoming and helpful. Our Executive Double room was very spacious, clean and well appointed. Some treats on arrival was nice- chocolate and crisps as well as the complimentary water. We asked for a quiet room overlooking the garden area which we got. The toileteries in the bathroom were plentiful. The location is very handy as we could easily walk into town. Parking was a bit pricey at £10.00 but it was for 24 hours and was well lit and felt safe. Our evening meal was tasty and the £30.00 voucher gave us plenty of choice. We would definitely stay again if in Chester.

"Birthday celebration"

User 28/10/2021

We booked this hotel for a birthday celebration . Checking in was so good . Nothing too much trouble and our room was ready ahead of time . The hotel was amazing . Fri my he beautiful room which exceeded expectations with robes and toiletries provided . The bar area and restaurant were excellent . The hotel is literally a stones throw from the station and a short walk into the centre . All in all an excellent stay . I will definitely stay there again

"Fabulous Reunion Event at Queens"

129christinec, Norwich, United Kingdom 26/10/2021

The Hotel made us all very welcome staff were great, food well presented and enjoyable, chef did us proud writing our ship's name in chocolate on every plate ...very impressive. Good organisation, lovely hotel, beautiful gardens, on site parking we can highly recommend!!!

"Great stay"

Pioneer610174, Rawcliffe, United Kingdom 26/10/2021

Hotel very convenient for Chester Station and Chester itself. The accommodation was very comfortable, the staff very welcoming and professional. I'd particularly recommend this hotel to anyone wanting to stay with pets, as they were set up to accommodate pets.

"Rooms very dated and dirty"

281nikkih, Leeds 20/10/2021

The picture of the hotel room on all websites is not the room that they give you. You are put in a room down a very dated corridor, the room is very dated, it had cobwebs on the ceiling lights and the champagne glass sizes didn't even match. You are given a cardboard cup each to last your stay. The reason for this is COVID yet you move rooms to the other side of the hotel and they are porcelain. Whilst on a visit to wales a shop owner asked where we were staying and she had had the exact same problem. The hotel restaurant serves lovely food and the staff are lovely. It's just a shame that they are putting people in these rooms that are in desperate need of renovation.

"Almost perfect"

lynnmcdon, liverpool 20/10/2021

We only stayed for 1 night but it is a beautiful hotel. Our room 108 was large, clean had everything needed for a stay. Bed was really comfortable. Food beautiful and friendly staff. The grounds even though it was rainy are amazing. Special thanks to Olivia on reception. Cant wait to return

"Short stay in Cheshire"

john m, nonsuch 17/10/2021

This hotel is perfectly situated for any visit to central Cheshire. Nice staff, and lovely old fashioned hotel, with well trained and helpful staff. Make sure they don't give you the room next to the lift (if you are not local). Car parking is a bit dear, but that is your choice - it is less than half price just 50 yards down the road.

"Mutton dressed as lamb"

User 17/10/2021

Well what can I say other than mutton dressed as lamb walked into the hotel it looks beautiful the interior design is amazing i can't fault it but that's as far as it went I got I to my room bearing in mind my company paid for 5 rooms for 5 nights £2500 and omg what a pig sty the room had 1 full strip of wallpaper missing off the wall floor to ceiling the room was so hot couldn't breath the windows open 4 inches the radiator was off but the puokes run across the floor and up through ceiling so just as bad as it being on I had questionabke stains on the curtains and carpet bodily fluids comes to mind the bathroom had balls of black hair on the floor which must of been from the last guest the shower is either scalding hot or cold no inbetween the TV volume doesn't urn up only down I that light fittings hanging out of the ceiling I will attach pictures this is room 222 my company y plans to bring 32 ment back here in January for a 3 week stay but that is not happening now we will seek alternative accommodation very expensive for the quality we googled the area would of been £40 cheaper to stay at the hitlon for same dates also the bath took 20 mins to empty after a 5 min shower

"Not up to the usual standard but returning to normal."

User 17/10/2021

We took advantage of their 3 for 2 night offer as we start to travel more and Chester is a great place to visit which we've done several times before. We normally have a trip by train along the North wales coast so the location opposite the station is ideal. We had booked a twin room and it was in need of maintenance which should have been checked before visitors arrived. The bedside lamps would not work, and the air-conditioning wasn't working so we had to have an oil filled portable radiator to warm the room. There was some minor mold around the shower.Beds are comfortable and the breakfast was excellent as usual. The staff were kind and courteous but not entirely effective. There were still some Covid 19 precautions in evidence so things are not quite as they were before despite some visitors behaving like nothing unusual has happened at all these last few months.


Colin J, Oakville, Canada 15/10/2021

Neither check in staff nor bar staff had masks. Could only pay for drinks in bar by card : no cash, no tab, no charge to room. Dinner in restaurant limited to 90 minutes ; we were party of 10 , so ate at local restaurants nearby : Harker Arms really good

"Extremely comfortable with excellent food"

Baggiegirl68, Worcester 13/10/2021

We stayed at this hotel via Secret Escapes and had a chilled bottle of prosecco waiting in our Executive Double Room following check in. Evening meals on both nights were high quality and portion sizes were good. The £30 per head meal allowance was generous. Breakfast was also good, though we'd have liked muesli to be among the choices. Good to see veggie sausages among the selection. Our room had a large flatscreen TV, sofa and two easy chairs plus a big bathroom. Water in the shower did run cold occasionally but this is a minor quibble. Delighted with the price we paid for our stay and would return.

"Overnight stay with wife"

phillowe3, Warrington, United Kingdom 12/10/2021

Had a very enjoyable overnight stay at queens in chester , had a 3course evening meal and breakfast next morning all very nice and served well. Rooms were cosy and inviting and had a good sleep. Overall a very enjoyable stay

"Chester's Best Hotel"

User 11/10/2021

What a great value, very well decorated hotel, ideal to walk into the city and right across the road from the train station. Plenty of taxis outside if needed and also on a bus route. Parking charges were a bit steep.

"Great weekend stay"

User 11/10/2021

A great weekend was had at the queen hotel in Chester. Really nice inside and close to everything. Great choice for breakfast and friendly staff. Only thing I'd mention was the watered down orange juice for breakfast.

"Not too shabby"

User 06/10/2021

The good - friendly helpful staff. Lovely first impressions on the entrance. City centre location. When I initially read the reviews, I was a little concerned but went with an open mind. Check in was easy and we were quickly given our access key and advised to call reception at any time if we had any further requirements. Our room was clean. The restaurant was easy to book and the staff were friendly. The singer/keyboard player created a lovely atmosphere. Qa One of the staff members on the Saturday night dealt with an obnoxious man's ridiculous complaints in the most admirable manner. The not so good - There was no phone to call reception despite them advising us to if we needed anything. We had to physically go down to reception. It's a huge hotel so a slight inconvenience. Tea and coffee facilities were very basic - paper cups, nothing to stir with, no sugar or sweetners and no complimentary biscuits that we thought all hotels provided (trivial I know but it's the little things that matter). Our room was not serviced or replenished during our stay which meant having to ask for more loo roll etc. The bed was awful. Rock hard. I even considered sleeping on the two chairs, I was in that much discomfort. Neither of us were able to sleep and were in a lot of pain. The restaurant service was incredibly slow. Lots of customers looking around waiting to be served with staff standing around chatting. We asked for sauces for our steak (not listed on the menu) and my husband told me not to bother pouring it on as it was just gravy. He was right - beef gravy with Stilton crumbs!


LisaP38, Birmingham 06/10/2021

Fabulous hotel great location great friendly staff highly recommend we will definitely be back. Our first trip to Chester so overwhelmed by all the history. Lots of old shops and lots to explore. We visited Chester Zoo on our day back home, so wonderful you must visit.

"Couples Stay"

User 06/10/2021

Was a fantastic stay at Chester for 2 nights, the food was great and could not fault the facilities or staff. Even had a bottle of bubbly waiting for us after a rainy day and it was our wedding anniversary so it was a great addition to the stay.

"really enjoyable experience"

xenadion, Poole, United Kingdom 04/10/2021

Hotel rooms and public areas were well maintained and very clean. lots of interesting nooks and crannies and artefacts/decor to enjoy. lovely outside courtyard done up and decorated with a roman theme. The staff were really friendly, hardworking, polite and courteous. Good full breakfast with well spaced out seating.

"Lovely hotel"

lindabelcher, Ulverston, United Kingdom 03/10/2021

Lovely hotel, stayed for 3 nights for our anniversary. Staff very friendly, breakfast efficient. Great location for either train or driving. Central location only 10 minutes walk to the we centre with some great bars along the way

"Charming Hotel"

ebaj67, Doncaster, United Kingdom 29/09/2021

Stayed for 2 nights with bed and breakfast at The Queen Hotel Chester for my husband's birthday along with my parents. Lovely mixture of old features with modern additions to the decor. So conveniently situated for access to the city centre and it's historic sites.

"Queens staff missing in action"

dundee602, Bromsgrove, United Kingdom 29/09/2021

Booked of Luxury Escapes who are usually reliable but not this time. No doubt in its day the Queens was luxurious and full of expert staff. Covid constrained it is still struggling. 2 nights B&B with Prosecco on arrival. Complicated book in and service management via WhatsApp rather than staff. No obvious room service provided. Breakfast basic but ok. Strong location and always wanted to stay there as next to rail station. Hopefully the Hotel will recover its grand history and get back to providing a more obvious customer service facing team. Eat elsewhere as tons of independent bistros on offer.

"Excellent hotel"

nadineRochdale, rochdale 27/09/2021

Stayed at this hotel twice now fantastic hotel rooms well equipped and lovely well located to centre all staff very helpful and friendly and breakfast is fantastic a must if you stay at this hotel had a 2nd great stay

"Great venue"

Mike G, Connahs Quay 27/09/2021

Recently stayed for a large group social night…absolutely fantastic service food staff… nothing was too much trouble would definitely recommend to any one as a place to stay for couples or large groups

"A room of disrepair"

User 26/09/2021

Overpriced, paid £200 for 1 night stay in a room that would normally cost £100. Had a leaking toilet and cracked sink, then a leaking ceiling, they moved us to another room at 1:10am and gave a discount to the effect of me paying the usual price for the room

"Lovely hotel. Close to the city centre."

Christine W, Hartlepool, United Kingdom 24/09/2021

Stayed 2 nights and had a lovely experience. We stayed in the Kings rooms. Room was spacious and clean and had nice touches like a coffee machine and complimentary bottled water and snacks. Staff were friendly and helpful. Breakfast was tasty.


Neiltoon, St Helens, United Kingdom 23/09/2021

Lovely stay here. Great location, very clean, very comfortable, lovely staff, brilliant breakfast, fantastic value for money... If your staying in Chester this is the place to spend the night... Can not fault this hotel.. Wow wow wow.....

"Nice hotel, fantastic staff."

kimamatthews, Liverpool, United Kingdom 22/09/2021

A group of us visited to celebrate a 30th wedding anniversary. We all stayed in the hotel and had organised a dinner in a private room. The food and service was amazing and attentive. We loved it. Breakfast was lovely and high quality and self service so was great when we needed it to be quick. The room was nice with all we needed. Only thing I would say is that it was hot in the room and would have been nice for air con.

"Top hotel"

User 22/09/2021

I loved the huge bed and the chairs was nice and soft, extras in room coffee pots crisps &andchocolate nice touch. Wasn't keen on breakfast. And the toaster was either just about brown or if sent back in it came out burnt

"Great evening at this hotel"

keithmI5621MI, West Kirby, United Kingdom 22/09/2021

Went for a 30th wedding anniversary dinner. Staff and management all exceptional. The GM put us all in a private dining room and gave us the very best attention. Helpful, friendly and very professional. Would recommend for any special occasion.

"Overall very good, but a few disappointments."

User 17/09/2021

The hotel has a granduer feel as you approach the lobby. Staff efficient and professional. Room clean, and bathroom free of mould, but with a noisy extractor fan. Room was airless and hot. In hindsight I should have asked for a fan. Paper cups on hospitality tray. Restaurant food and service good, although you do need extra sides to bulk the meal. Breakfast was biggest disappointment. No basics such as granola, muesli, orange juice, or muffins. I stayed at Travelodge last week and they had more. Covid, Brexit or lorry drivers are not an acceptable excuse. This is just corner cutting which spoilt our otherwise positive experience.

"Strengths and weaknesses"

BarrieLV, Bath, United Kingdom 17/09/2021

The good: Quick and welcoming check-in, convenient parking, excellent buffet breakfast, nice courtyard sitting area. The OK, the room in the new building, quite small but well-equipped. The disappointing: just one lift for seven floors; the room was not serviced - to reduce contacts because of Covid! The poor: a miserable bar, quite the worst.

"Happy stay."

lynnieNottingham, Nottingham, United Kingdom 17/09/2021

Had a 4 night stay for our staycation. Very happy with the room, overlooked the courtyard . Plenty of choices for breakfast. We decided not to have an evening meal there as so many other places to choose from in the town. Great location. What's not to like.

"Old fashioned"

User 15/09/2021

The location of the hotel is fabulous just across from the train station and a short walk to the town centre, there is also a bus stop outside that takes you directly to Chester Zoo and Cheshire Oaks. The hotel lobby was lovely and check in and check out was quick and easy. However, the hotel room really let this hotel down. It was very old fashioned, the bed was very lumpy and uncomfortable, the room and bathroom looked dirty with mould/dirt on the grout. The room was also very hot with no air con and not able to open the window very much. The whole room needs ripping out and re doing.


Mazappleyard, Birmingham, United Kingdom 14/09/2021

A beautiful hotel with loads of memrobilia. Great breakfast. Room was very comfortable. Service and friendliness of staff was v. Good. Thanks Anaya for accommodating our requests. Located a minutes walk to rail station with bus stop for Cheshire oaks a two min walk. Approx 20 mins to city centre. A lovely stay. Highly recommended.

"Short Break"

keiths740, Banbury, United Kingdom 10/09/2021

Nearly five stars...however a few pointers that caused me to deduct a star, The room I was allocated had no relation to the pictures on the website. Although clean it was very dated. Looks like it had been patched up over the years. Also it was in the front of the building and there was a lot of noise from refuse collection and deliveries from 6.30 am onwards. Also the doors to the rooms had to be slammed shut by anyone leaving. I understand they are probably fire doors but cannot just be closed quietly. Onto the good points...excellent breakfasts, good lounge and bar areas. The location is excellent ...train station opposite and good choice of bus stops if you want Liverpool or Chester Zoo directly outside. So come on Best Western speed a little money and refurb the old rooms...Oh and finally the old tv didn't work!

"Excellent position, great staff and very good value for money."

David G, Canterbury, United Kingdom 10/09/2021

An ideal hotel to explore Chester and meet up with friends. Such a good short break we will be returning soon. Food and service was excellent. Nothing was too much trouble and the odd query was resolved without delay.

"Overnight Stay"

silverblood, Blackburn, United Kingdom 10/09/2021

We have just arrived home from the Queens Hotel in Chester.From the moment we arrived we wer made welcome.We checked in through email so the check in process was very swift.We wer taken to our room and got a lovely surprise,we had been upgraded to a suite,also in the room was a anniversary card to us with a basket of crisps and chocolates.We went out and when we got back to our room the hotel had left us a bottle of prosecco in a ice bucket.Many thanks to the hotel and especially Jessica who had arranged this for us.We will definitely be returning.


User 09/09/2021

Just visited this Hotel with friends for our 25th reunion and wanted something special and we found it what a place, full of charm and very clean, excellent food, lovely big room, and very pleasant and helpful staff, good location just a stroll to town bus stop right outside

"Return visit to Chester"

Len7160, Blackpool, United Kingdom 09/09/2021

Stayed previously at this hotel so returned for a couple of days break. The hotel was under the Covid rules which obviously made this stay different. The staff were courteous the bedroom clean and good accommodation. We were on DBB and although on restricted menus were adequate for this break. We would return in the future.

"Lovely hotel"

jolew2013, Southport, United Kingdom 03/09/2021

We had booked into the SureStay hotel, sister to The Queen at Chester but had our reservation changed, not sure why. This hotel & it's staff were lovely. Staff were polite, helpful, friendly and nothing was a problem to them. Our room was spacious with both a shower & a bath. Our view was of a car park but my friends view was of the internal patio/square area of the hotel which was such a lovely space to sit & chill with a coffee or a glass of wine. For chillier evenings there is a hotel bar with 2 smaller snug's next to it. Breakfast was good & well organised coffee could have been a little hotter but that was our only quibble. From the hotel, it's approx a 10 minute walk into the heart of Chester & it's situated opposite the train station so the location is perfect. We wouldn't hesitate to book here again whether with friends, family or both!

"Poor After Service Spoilt a Pleasant Break"

Mark P, Redditch, United Kingdom 03/09/2021

My wife and I stayed here overnight with my sister and her husband. The rooms were a bit tired with sunken mattresses, enamel coming off the bath etc. but were spacious and overall quite comfortable and the power shower was great. The staff we interacted with were all very pleasant, courteous and professional. The included breakfast was good. At this stage I would have given three to four stars. However, upon our return home on the Saturday evening, we discovered we had left my wife's coat and my shirt behind hanging in the wardrobe. I immediately messages the hotel via their preferred WhatsApp service, and got an instant reply to say someone would check and be in touch the following day (Sunday) They didn't get back to me so I messaged again Sunday and Tuesday and eventually got a response on stating they hadn't got the items. I responded that I couldn't accept that as housekeeping must have found them (if they'd done their job thoroughly) and asked them to check again. They said they would but, although I chased up again, they never got back to me. The following weekend we called head office, but had to leave a message with a promise someone would get back to us. They didn't. I've give up now and won't pursue it any further, but I definitely won't be using Hallmark hotels again.

"Dog came too"

JULIEMESK, Halifax, United Kingdom 03/09/2021

Had a lovely two night stay with my husband and small dog. Lovely room breakfast was delicious and as much as you like. Only down side was we could not book the restaurant which I didn't realise when I initially booked.

"Run down hotel"

User 02/09/2021

Needs modernised. Great location for train station.. breakfast was fresh. Rooms were clean. No air conditioning. Room was roasting even with window open. One lift which takes forever. Emailed prior to arriving to check in but still had to wait in a queue for over 40minutes.

"Disgusting food, dodgy parking."

Olicanan, Oxford, United Kingdom 30/08/2021

I 'booked' a parking space with YOURPARKINGSPACE. It said Booked. To me, that means I have a space reserved for me, that I paid for in advance - WRONG, actually, all I had done was pay for a space. The car park is open to the public, if there is no space empty when you get there, tough, you're stuffed. And you've been stiffed. For dinner I ordered Cumberland sausage ring with mash, peas and gravy. IT WAS DISGUSTING. It was the nastiest, cheapest sausage I have ever been given, just a turd of cooked slime. The mash had the taste and texture of powdered potato and the gravy was tasteless brown muck. In fairness, the peas were OK. When I complained, the staff laughed - very professional and caring. So, there you have it - don't book the parking, or the dinners. Having got that off my chest, the hotel is quite nice. Breakfast is fine - I'm pleased to say that the morning sausages are nicer than the dinner sausages. Front desk and housekeeping staff were all very friendly and helpful. Maybe the waiting staff should go on the same training course.

"First stay after covid release Queen at Chester."

daveziller2021, Spilsby, United Kingdom 27/08/2021

One of the best hotels we have visited, decor is lovely , rooms very nice and unique theme decor. 2 night stay both with breakfast and eve meal. All food very nice and staff all attentive and friendly.

"Great location"

User 27/08/2021

The hotel is in the perfect location to explore Chester - the centre is about a 10 minute walk away. We stayed for 2 nights in the newer part of the hotel in a nice room. It was on the small side but had everything we needed. A nice touch was the basket of crisps and chocolate. The bathroom had a big bath and a separate shower. The bath had red nail varnish marks all over the bottom which made it feel unclean, housekeeping just need a little bit of nail varnish remover to get them off! There is parking next to the hotel which is expensive, we paid £15 a day. Upon arrival we couldn't pay at the machine as it was coins only so tried to download the app but to no avail. A passing couple told us they had problems too and that we could pay at reception in the hotel. This should be advertised in the car park as it caused us to have a slightly stressful arrival. There are restrictions in place due to Covid and if you need to contact reception, you have to send them a message via WhatsApp?! Our message was responding to quickly and efficiently, however we felt this approach lacked the personal touch. Breakfast was good with lots to choose from. You do have a book a time slot for breakfast with only 11am being available on our first day.

"My worse stay in a hotel for a long time."

suzannevhall24, Manchester, United Kingdom 26/08/2021

The superior room that I had booked was a joke, dusty and stuffy smelling. The TV reception was shocking and had to be repaired. In the bathroom someone had drawn a huge erect penis on the mirror! Trying to get room service was also terrible as no one answered the phone. And finally I was woken up at 6.20am by a really loud delivery with laundry trucks being dragged past my window. When I complained to the General manager he was no help at all and made me feel like crying! He was an awful man who ended an awful night's stay in this awful hotel. Never again!

"Really lovely stay"

Debbiedivacat, Newcastle upon Tyne, United Kingdom 25/08/2021

Excellent Had a lovely one night stay here on en-route to Liverpool. Parking was close by and staff were welcoming, friendly and helpful. Room was lovely and evening meal was delicious. It was a warm evening so we enjoyed drinks out in garden/ courtyard. Had a great stay. Would recommend and will be back

"Gone downhill"

mark1johnstone, Sunderland, United Kingdom 25/08/2021

Stayed at this hotel few years back. Maybe before it was a BW? Could not fault it. Concierge at the door, parking included, nice lounge and bar. Great decor etc. Not now. Understaffed. £25 to park the car for 2 nights. Very poor buffet breakfast. This hotel could be great again. Location is fantastic as is the building. But not reaching its potential.

"Most enjoyable stay"

bluenose580, Birmingham, United Kingdom 13/08/2021

The hotel is a gem and ranks at the top for the hotels we have stayed in in the U.K. Great location opposite the railway station with HOHO bus stop and bus to the zoo within 100 metres . Within walking distance of the city wall 15-20 minutes .There are 2 distinct room areas one being the original hotel the other a modern large extension in which the rooms are smaller than the original . The décor in the main is striking with many statues ,artefacts, pictures /portraits and the history of the hotel depicted .One drawback of the main is there is no air con but otherwise all the main /modern facilities are present . The lounge and bar areas are spacious and quiet with many full length portraits of royalty .There is a quite stunning Roman garden in between the 2 room areas which is also "littered" with statues and a central fountain .Pets are catered for .

"Excellent hotel!"

lozem28, North Shields, United Kingdom 12/08/2021

Stayed here for 2 nights and would highly recommend to others. We stayed in an executive room which was lovely, well decorated and spacious. The breakfast was delicious and very well organised to be COVID secure with different time sittings to choose from. The location is great, only a 5-10 min walk along to Grosvenor Park and the shops/restaurants and the bus stop to get to Chester Zoo & Cheshire Oaks is just across the road. One of the nicest hotels I've stayed in, I will definitely be staying here again when I come back to Chester in the future!

"Lovely stay in Chester."

User 11/08/2021

Stayed at the Queens Hotel in Chester for 2 nights. Had breakfast on both days and an evening meal on one night. Overall, loved the stay. Hotel staff were all very friendly, and the other guests were all very friendly and COVID respectful. Would thoroughly recommend the hotel.

"Lovely hotel"

User 11/08/2021

Breakfast was very good, however my sister is gluten free and all they offered was bread and cereal, just thought with an hotel like this, they could have offered a sausage and hash brown alternative too. The evening menu didnt offer anything exciting for gluten free either. Hotel itself is charming and comfortable. Would go again.

"Relaxing weekend in Chester"

mrskear, Lancaster, United Kingdom 11/08/2021

From arrival to departure the experience was fantastic! The staff were professional, friendly and efficient. The hotel itself tastefully decorated and in keeping with it's heritage. Our room was spotless and very comfortable. We ate in the dining room one evening which was a lovely experience. Breakfast was a great set up for the day too. We will definitely be going back in the future.

"Chester break"

User 30/07/2021

We received a warm welcome from the staff. The room was very pleasant and well equipped. A lovely touch to find a Nespresso machine and bottle of Prosecco on ice in the room when we arrived. Breakfast had to be booked on the hour so this proved frustrating on the first morning due to everyone arriving together. Delaying our breakfast for half an hour resolved this on the second morning. Note that the hotel is a 15 minutes walk to city centre. Bus service from station opposite.

"This was to celebrate our brothers 70th Birthday"

DayTrip12058844160, St Helens, United Kingdom 30/07/2021

What a lovely hotel very clean all staff friendly and nothing was to much trouble, food was fantastic both evening meal and breakfast, great location, lovely court yard to relax in it was a bonus we had lovely weather, we went for a 70th birthday celebration, we got there early and our room was ready so we could get in, the room was lovely very clean both room and bathroom spotless, definitely stay again

"Fantastic Stay"

User 28/07/2021

We had an overnight stay at the Queen Hotel yesterday, we found the hotel very clean and up to date, with good furnishing in the bedroom. The staff were really lovely, from the reception staff on our arrival, all they way through our stay, everybody was friendly but also professional. If we stay in Chester again, we would certainly go back to this hotel, I would recommend with out a doubt. Ann

"Luxurious yet comfortable"

Loobylou74, Manchester 27/07/2021

I booked 2 standard twin rooms for myself and 3 teenagers. The first room came with 3 single beds and the 2nd with a double and a single. We were really happy with them. They were in the newer part of the hotel (rooms 145 & 147) and overlooked the garden so it was quiet, but to be honest, as the location isn't city centre (a 10 min walk max), I think it would be pretty quiet whichever way your room faced. We preferred this location. The public spaces are beautiful. With a luxurious yet comfortable feel. The Albert Suite is a lovely room to sit in and have a quiet drink in the evening and the gardens, which close at 10pm, were a really nice space to sit out with an early evening drink too. We didn't eat here, as it was an overnighter. The reception and bar staff were helpful and friendly. When we stayed here the guests were mainly older and middle aged couples. The car park is through an arch marked 'Mews' and is clearly visible from the front of the hotel. We arrived at 11am and didn't need to pay for the 24hrs til we checked in at 3pm, because it's registration recognition, the receptionist told us that so long as we didn't drive away before check in, we wouldn't be ticketed. I'd definitely stay here again. The teenagers felt it was a proper grown up treat to be staying here instead of the usual cheap n basic. The price for 2 standard twin around £150 for 1 night which is comparable to the cheap n basic. So excellent value.

"Statues and Chandeliers"

gazwcave, Douglas, United Kingdom 26/07/2021

The Hotel was built to house first class rail passengers so as expected the place is of a decent size with plenty of Statues and Chandeliers. I have never seen a staircase like it in a hotel. Is a pleasure to walk around it. Room Service food Menu I thought it could of been of a better quality. I will stay in this hotel again because of its location, so easy to take day trips from Chester as the train station is just across the road. Friendly staff

"Brilliant staff, lovely hotel."

shirleym57, Northallerton, United Kingdom 23/07/2021

We thoroughly enjoyed our staff, the hotel and food were excellent. However the staff made it for us, polite, friendly and chatty, they were the real asset at the Queens. The room was well air conditioned which we certainly needed. The outside courtyard was also an asset.

"Chester stay"

User 23/07/2021

Hotel was full of history a little dated but excellent value for money a very enjoyable stay. A little walk to the centre of Chester but the weather was lovely we stopped at a lovely bar by the canal for lunch .

"A secret gem"

sapper1993, Boston, United Kingdom 22/07/2021

What a find, the hotel was like something you read about in 1930,s novel. Looked fantastic from the outside and got better when you went in. The service levels throughout our stay were excellent. A truly great experience,will return very soon for more.

"Excellent stay"

6Derbyshire, Derby, United Kingdom 20/07/2021

Stayed for the weekend with a group of friends. The hotel is clean, spacious and great value for money. Ideal location for the town, train station and places to eat. Staff were all very polite and professional. Breakfast was nice. Outdoor courtyard, beautiful figures and decor. Highly recommend. Thank you.

"SUPERB!professional polite staff . Well run hotel with beautiful figures and quirky furnishings . Defo stay again amazin"

fuzzie11, Cardiff, United Kingdom 20/07/2021

First class hotel . Superb staff . Breakfast lovely . You queue for like 20 seconds so what ? Beautiful room , lovely courtyard to sit in . Lovely artefacts and decor . Sheer class . Professional and memorable . Excellent stay loved it ! Lovely!


User 09/07/2021

From the moment we arrived it was amazing, staff so polite and worked so well as a team , cleanliness outstanding, our room was out of this world we stayed in room 1510 kings part if the hotel it was perfect inc view , breakfast was hot and the service was very good from the start.... perfect hotel in a fabulous location highly recommended

"City break."

verhanby, Wakefield, United Kingdom 09/07/2021

We stayed 2 nights on a dinner, bed and breakfast deal. Very good price, easy access to Chester city being right opposite the train station. Enjoyed the sights of Chester even with changeable weather.Hotel is clean staff very helpful and did a good job under COVID guidelines. Would visit again.

"Weekend break"

605Chrish, Isle of Man, United Kingdom 08/07/2021

I booked this hotel through a third party. The room was pleasant enough, but the room wasn't cleaned during our visit. We were told that this was because of covid and housekeeping would not be entering our room. If we wanted clean towels or tea, coffee, etc they would be left just inside the door. I thought this was ridiculous as they have to enter the room when we leave anyway, so what's the difference if they enter the room when we're not there .Queues were long for breakfast- surely better to have service at the table. Also there was a sewerage problem which was being addressed the day we were leaving.

"Celiac Guest"

JohnPaulO24, Stockport, United Kingdom 08/07/2021

Our experience was very good. The food is a problem to me as I have Celiac Disease and I am on a strict Gluten-free diet. The majority of the staff understood and tried to accommodate my dietary needs. My feedback, would be that all staff members that are dealing with a celiac, should be properly briefed prior their arrival on the disease and have a full understanding, especially when the celiac guest has notified them prior to their visit, (Thus eliminating the guest to continually declare that they are celiac. This would provide a smooth experience for the guest and staff ). Also, a debrief procedure should occur, so that all personnel know how the experience went. Both good and bad. Celiac disease is serious and needs careful management by the hotel team, knowing how food is prepared and the use of gluten-free ingredients. Preparation area and utensils are very important. I would recommend this hotel and we do intend to use it again. However, I would hope that my comments are taken on board for me and any other Celiacs.

"Nice hotel despite breakfast chaos"

T6158WGjohnw, Liverpool, United Kingdom 29/06/2021

Good hotel. MOST staff are friendly and helpful. BUT........ our breakfast experience was that it was chaotic and completely disorganised. Senior staff seemed to just stand around as junior staff individually did their best. Covid rules wasn't helping, but there was zero effort to make things any better. The result was long queues to get into the dining room, and equally long queues to get food. I doubt prisoners wait longer to get fed in gaol! Simply not good enough!!!

"Wedding anniversary weekend"

davidflemming2021, Derby, United Kingdom 29/06/2021

This was our first stay at Chester and we were celebrating our wedding anniversary. The hotel was absolutely wonderful. We had a card and a bottle of fizz on arrival. They even put a congratulatory message on our dessert bowl. The staff were supurb

"Hotel and location decent ok stay"

tonyW611, Scunthorpe, United Kingdom 29/06/2021

To start I should say this was a Wowcher so for the price a room, dinner, breakfast and bottle of Prosecco was very good. The aesthetics of the hotel is amazing, from the courtyard with the statues to the bronze warriors in the corridor, everything was excellent. The rooms well equipped with air con, bath robe, bath rain fall shower, hairdryer, tea and coffee, 2 random chocolate bars, couple of bags of pipers crisps and a couple of bottles of water. The booking in process was done via a qr code and was very quick the room was ready at 1330 not 1600 which was nice. So why only 3 stars? well: We stayed in an executive room and the bed although comfy was very small, I'm 6'3 and a decent size, I spent most of the night either pushing my other half out of or falling out of bed. The bath water was redders yet when you turn to the shower it's temperature was prob 40% of the bath. Then to breakfast we booked in at 9, and finally sat down at 9:45 getting breakfast at 10:15. We were told it was 30 min slots !!! I know it has to be table service due to covid but every tray service for room service incurs a £5 fee!! Not sure who the lad with the ginger hair was but he needs a pay rise serving just about everyone as quick as he possibly could sometimes on his own. The food was good, nothing you would say wow it's the best meal I've had, also at night several were using the candles on the table to read the menu - atmospheric? Nah it was just dark. Staff were lovely, just need better processes in place for them to work too All in all a pleasant stay - would I stop without a deal being on offer - probably not.

"Lovely hotel"

Terval782, Durham, United Kingdom 27/06/2021

Beautiful old characterful hotel. Speedy check in.All very Covid secure, which obviously impacted on some of the services which was completely understandable. Our double room was beautifully decorated and comfortable. The bathroom was bright with shower over a bath. Shampoo and shower gel were provided in pump dispensers .Tea and coffee were provided sealed in a plastic bag with paper cups which was understandable during this pandemic.There were also two wrapped anti bacteria wipes provided. Breakfast in theKings Grill was delicious.We had to book a time slot, which I suppose made sure it wasn't overcrowded. The choice was good and were served by staff but able to chose as food was on display. Orange juice and water was available in individual bottles ,as was the milk which was in a small bottle on the table.There was a bottle of hand sanitiser on each table. The only negative was the car parking charge of £10 for 24 hrs.

"Good, but not good enough."

User 27/06/2021

Only a night spent at the establishment, however, that's all it took to understand that it's mismanaged. With regret, and as pleasant the staff are, none of them really knows what their role is, nor any structure to the operations. Dinner is very poor quality. While working on a reduced menu, which is only fair in these times, you'd expect things to be perfect with the little they had. Definitely not the case. From getting a drink to being served a coffee in the morning, all a bit strange. If you're told that tea and coffee is served to you at the table, you'd expect this to be poured at or near the beginning of your breakfast, not once you've finished it, and only cause I got up to grab a member of staff to do so. Overall good, but mismanaged service is a letdown.

"Hotel good, kings grill shocking"

debralhardy1, Rochdale, United Kingdom 25/06/2021

Hotel room in the kings part of the hotel was great very clean, good size. However the food in the kings Grill was not good. The menu was pub grub but not good pub grub. Not what is shown on the kings grill web site. I know things are difficult with Covid but think the hotel forgot to get their chefs back off furlough

"Fantastic staff"

sld20212021, Cambridge, United Kingdom 25/06/2021

Our recent stay at The Queen in Chester was a most enjoyable experience. Our room was extremely comfortable and everything was well organised to cope with Covid restrictions. All the staff were helpful and friendly, offering fantastic service. . I would highly recommend the hotel to anyone visiting the area.


debbi0409, Winsford, United Kingdom 24/06/2021

Have stayed here couple of times now always satisfied, excellent hotel and lovely Italian courtyard, good location- near the station and within walking distance of shops and restaurants, would recommend

"Good stay until breakfast time"

User 17/06/2021

Visited for one night with my sister. Check in fine, room was ready early. Booked dinner but first available slot we were told was 8.30pm but then changed immediately to 8.45pm. Executive Room was very good, clean and spacious. Complimentary bottle of Prosecco was bonus. Sat outside to enjoy it. Evening dinner delayed further as dining room still full at 8.45. Given voucher to get complimentary wine or spirits in bar. Told to come back in 10- 15 mins which we did. Seated quickly. Tables too near to each other but table next to us,was empty. Evening dinner was very good - 3 courses served quickly and reasonable choice. Good nights sleep. Hotel very quiet. Our stay was let down by breakfast. Tables far too close to each other- certainly some less than half a metre. People having to weave in and out of tables to get cereal, water fruit( only tangerines available) yogurt. Then had to queue for served cooked breakfast which was very poor. Bacon was reasonable, cremated sausages, dried up mushrooms, overcooked hash brown, cold toast. Tea and coffee served at table out of big flasks was undrinkable. I asked then for Earl Grey tea which came in a teapot and was hot and very acceptable. My sister asked for decaf coffee after checking if cappuchino was available- of course it wasnt- the decaf was again bitter and undrinkable. Tables left full of debris and finished tables not cleared. Staff seemed "thin on the ground" and are friendly and helpful and work hard. None of this is their fault. We heard someone say a lot of the staff were agency staff as hotel wouldnt employ more staff- cant say whether this is true or not. We have stayed in this hotel before and had very pleasant stays. Pity this time our stay although enjoyable was let down by Covid rules of distancing not being adhered to in the dining room and good food poorly cooked and presented. Markings on floor throughout hotel were clear showing one way system

"A Hotel with Character"

User 17/06/2021

Stayed here on a voucher deal for one night. Really enjoyed the stay. Friendly attentive staff and Covid safe. One of the best hotels for character I have stayed in. Our room was big, clean and had a huge TV. Bathroom was spotless large clean towels and liquid soap and shampoo. Breakfast was well organised and you could have as much to eat as you wanted. No complaints about this hotel and we will definitely be back.

"Excellent stay, superb location."

Andrea B, Oswestry, United Kingdom 14/06/2021

We had an excellent stay, staff very professional and attentive, a touch of luxury, excellent food, very clean and stylish. I had forgotten something I needed and within 15 minutes the hotel reception had it delivered to our room. Location is fantastic, we had a lovely walk along the canal. Overall an excellent experience and will definitely be back.

"Executive Room"

User 14/06/2021

Well done to the staff at the Queen, room was very good. Only had drinks and breakfast, both of a good standard. This was a last minute booking, I used BW points to get a free night and it was definitely worth it. The reception staff gave an easy start to the break we had, all the staff couldn't do enough for you with everywhere being spotless.

"Good anti-Covid measures"

check06, Canterbury, United Kingdom 14/06/2021

Enjoyable stay in a very clean , well organised hotel. Warm welcome and bottle of wine in the room and 4 free drinks over the 3 night stay. Clear one way system operating. Breakfast was good, with service of hot and cold food from dedicated screened area. Table service for evening meal with a reduced but sufficient menu. £10 per night car parking round the back of the hotel, but temporary parking at front of hotel whilst unloading. 10 minute walk into Chester. Near railway station, but no noise heard. A/C in room was good.

"2 day stay"

johnatkinson60, Penwortham, United Kingdom 10/06/2021

This hotel is opposite the railway station and close to all the bus stops around the area. Parking is great too just through the arch. A 10 minute walk into the city centre, we caught the bus back every 10 minutes. All the staff polite and pleasant a quick checkin too. Due to COVID restrictions masks to be worn but no problem A nice court yard with bar service for a nice drink in the sun All the meals were really good too

"The Queen at Cheat"

MattH4498, Crawley, United Kingdom 10/06/2021

Went to this hotel for a few days and was not what I had hoped for - put in a very dated room in a building that smelt of sewage or poor drains. Breakfast was ok but could have been better. No places for evening meal - £10 to park per night the list goes on. Would stay there again and you don't seem to stay in the main building but in a other old building out the back. Anyway better luck next time I guess

"Very Disappointing"

User 28/05/2021

If you book an executive room you will be in an ugly annex behind the main hotel. These rooms are tiny with the smallest bathroom i have ever had to endure. The continently breakfast consisted of a selection of cereal and milk. We experienced a battle royal between two scouse " ladies " who were not thrown out of the hotel. Requested repairs to the bathroom were ignored and on chequing out we were asked to pay for one extra night which had been payed for before we arrived. Chester is a wonderful destination but next time we will be staying 100 mts from this hotel at the Premier inn.

"Fab short break"

TheDragonMidlands, Midlands 28/05/2021

Booked 2 night break via Secret Escapes and was initially worried it wouldn't be as promised. But I can honestly say for the price we paid - it was exceptionally good value. We had dinner bed and breakfast and a fabulous Kings room. Check in was well organised - allowed to park and visit the city whilst awaiting our room to be ready. Nice selection of 3 course evening meal choices which was included. The first night the restaurant staff seemed a little disorientated but improved greatly the second night. Good choice of cold and hot breakfast selection. Only complaint for me was my fish I had on the first night seemed over cooked or had been kept warm too long and batter was very very dry and so the fish however other peoples looked fine. Hotel on the whole doing everything possible to keep everyone Covid safe. Would definitely stay again though - price - location - service etc all excellent

"Enjoyable short break"

stevew555, Windermere, United Kingdom 28/05/2021

We stayed only a week or so after lockdown eased and it is clear that the hotel is improving its practices and procedures for the benefit of guests as time goes on. This is surely only to be expected? We checked in smoothly on line prior to arrival and were given our room an hour or so before we should have been in. We'd been promised a bottle of fizz in the room which wasn't there but having WhatsApped reception as per the online information leaflet, this was delivered 10 minutes later. Sure, some things aren't as they were but the team of staff were trying their best to accommodate- give them a break! Enjoyed our two nights here and would return.

"Highly recommend, lovely hotel, wonderful staff"

CatherineFrank2021, Liverpool, United Kingdom 27/05/2021

Considering the COVID restraints a wonderful experience from start to finish. Professional helpful, friendly staff., excellent attention to detail. Very high standard of cleanliness, felt safe. Lovely room, comfortable bed, excellent breakfast and wonderful dining experience during evening dinner. We will definitely return.

"Do not stay here"

sandrathompson71, Market Drayton, United Kingdom 27/05/2021

Chaos in reception on arrival, room not ready even at 11.30pm. Very dated rooms and bar area not very clean. Bar staff not friendly and no atmosphere at all. Would not recommend this hotel and definitely not a 4*.


User 21/05/2021

every facility and staff were very helpful in making our stay enjoyable,no hassle and we left happy and relaxed,just what we came for.every facet was thought of,and any enquiries were succinctly dealt with

"Chester staycation"

User 21/05/2021

Post lockdown trip for elderly , infirm folk who thoroughly enjoyed this hotel. Access from railway to hotel is superb ( opposite ) Bus stop outside hotel; staff printed bus timetable for our trips . City itself is very interesting as most places were within reasonable walking distance ( shops, cathedral, amphitheatre & gardens)

"Full of Charm"

ChipCobb, United Kingdom 21/03/2021

Stayed here for one night before a business trip the following day. Understandably, the hotel is very quiet at the moment and operating differently. We called the phone number at the front door to be allowed in. As there was no food or drink being served we got a takeaway and were kindly provided with plates, cutlery and glasses. My room was huge! Plenty of old style charm but modern enough to have power sockets, including USB, next to the bed. The bathroom was also large, very clean, with toiletries provided, however, I would suggest that the large bathroom window needs some sort of blind or curtain as the toilet is next to the window and probably projects an unfortunate silhouette to the people of the railway station! The only other minor issue was that our breakfasts weren't delivered to our room as we had agreed but we were provided with them on check out. There were pastries, yogurt, porridge, fruit and cereal bars included. I would return to the hotel.

"Vintage charm"

UK-plus-Europe, Glasgow, United Kingdom 06/02/2021

First impressions were good, loved the charming vintage decor and antiques. Understandable staff reduction due to covid, We occupied 3 rooms all together; the first move was due to a non-flushing toilet. We stayed the night in the second room but was freezing due to lack of heating and window stuck open. These first 2 rooms were spacious old style with antique furniture and a lovely four-poster. We needed to use the 3rd room in the morning, as the 2nd had no hot water either. This room was smaller and had been modernised with quality fittings and hot running water. One wonders why we were not offered this room in the first place, which would have saved on cleaning. Very helpful staff though. Would stay again but ask for a fully functional room from the outset.

"Exceptional service"

User 27/01/2021

I'm a nurse and was stranded on my way home from work during the recent storm was frightened and expecting to spend the night in my car. My son rang the Queen Hotel and they made a warm room available to me. So friendly and helpful. Thank you so much.

"The Queen of chester"

User 21/12/2020

The hotel is amazing it's very clean and the staff are very welcoming. The rooms are lovely and very clean. The breakfast is additional cost but is well worth the money. I would 100% recommend this hotel to anyone looking to stay in a central Chester location. Also you are only 20 minutes from Cheshire oaks. Overall I'd say 10 out of 10

"Staff were amazing!"

Chloe H, Shropshire, United Kingdom 13/12/2020

We had a great stay at the Queen at Chester. The staff were all amazing, especially Jessica who really went out of her way to make sure we had everything we needed. Breakfast was also lovely and room was nice and spacious!


alexmakin1, Warrington, United Kingdom 10/12/2020

Such a relaxing stay after a stressful year as we both work in the NHS. Staff were so friendly and efficient and couldn't do enough to make our stay as stress free as possible eg booking taxis and running up to our room with more amenities. Room was beautiful, very clean and really comfy bed. Also the power shower was fantastic!!

"Fabulous staff"

User 09/12/2020

The Queens Hotel Staff are doing a tremendous job, they are hardworking, friendly and carrying out every effort to make the guest stay safe and pleasurable we stayed for two nights and would highly recommend the cleanliness and comfort of this hotel and in this unusual times we are in they are making every effort to keep guests safe.


cathyl0u76, Cheshire, United Kingdom 06/12/2020

Perfection. Would highly recommend. Staff were amazing. Hotel was spotless. Room service was amazing. Totally impressed with the cleanliness and professionalism of staff. Would book again without a doubt.?No negatives whatsoever!

"Poor service"

User 10/11/2020

I stayed with my partner in September. The arrival was okay considering the covid restrictions. I have stayed there a few times on business and received good service hence taking my partner. There was a used tissue next to the bed and also the shower was freezing. I mentioned this on my checkout but was quite shocked it wasn't acknowledged and I wasn't offered a partial refund or anything. Really dissapointed

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear stuartfX600610, Thank you for taking the time to share your feedback regarding your recent stay. Please accept my sincere apologies for the housekeeping issues that you experienced whilst staying with us. Please rest assured that your feedback has had my personal attention and I have also shared with the team regarding acknowledgment of your feedback on check out. Thank you again for staying at The Queen at this challenging times and I do hope that we are able to welcome you back in the near future for a much improved experience. Kind Regards Nadine General Manager

"Wedding breakfast"

User 05/11/2020

I cannot praise the Queens hotel and in particular Louise Turner and her team, highly enough. My daughters wedding had to be cancelled for a second time at the weekend with the new Covid lockdown. The church however was willing and able to accommodate a ceremony yesterday 4th November, to beat the restrictions. Louise and her team with 48 hours notice provided a wedding reception that was...awesome. The food was the best i have ever ate, presented beautifully with some magical little touches added in. The Palazzo suite was perfect for a small intimate gathering, this too was presented exactly as originally planned. Their attention to detail could not be faulted. All the staff were friendly and attentive. The Queens itself was perfect for photographs with it's sweeping staircase and lovely mirrored corridors. Thankyou Louise and team you made the newly weds reception a day to remember for all the right reasons.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear J9329ZLjoycew, Thank you so much for such a personal and wonderful review. I know Louise and the team were delighted to host the wedding, something that they used to do all the time and revel in. It was so lovely to have a small wedding within the hotel and the team able to really enjoy their duties to look after the bride and groom along with the family. Thank you once again for your review as it will mean so much to the team. Kind Regards Nadine

"Very poor customer service"

francoltas, Manchester, United Kingdom 04/11/2020

We arrived at the hotel on Wednesday and when we entered the room we discovered that the bedside lamps didn't work, there was no creamer/milk on the tray,and there were cardboard cups. In the bathroom the toilet roll holder was missing off the wall and there were several large cracks in the tiles by the sink. I messaged reception and a young man came to investigate. After trying various sockets for the lamps,and at my husband's suggestion, he eventually changed the bulbs. I pointed out the missing toilet roll Holder, he said 'oh yes, looks like it's been missing a while'. I pointed out the cracked tiles- no comment. The following day I asked for creamer and paper cups (the original ones were soggy) When we returned late in the afternoon, there was no creamer, and no cups. Four times I told staff that the hand sanitizer by the front door was empty- it was still empty when we left. Would definitely not recommend this hotel.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear francoltas, Thank you for taking the time to share your feedback from your recent visit. Please accept my apologies for the initial maintenance issues that were found on arrival. I agree that these issues should not have been there in the first place and I will be ensuring that our internal maintenance team complete a thorough check of the bedrooms whilst we are quieter due to the second lockdown. Whilst we are a small team due to the pandemic, our facilities and areas should be stocked and not something that a guest should notice. Again, thank you for your feedback and I do hope that you will give The Queen Hotel an opportunity to show you how great our service can be. Kind Regards Nadine General Manager

"Nice Communal Areas, However In Need Of Facelift"

User 13/10/2020

All in all a nice stay but suite we stayed in was tired, noisy water pipes above us and the exterior could use little facelift. The bathroom flooring was terribly marked also. Staff were very pleasant however and a pleasure to deal with.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear brianIP7358PF, Thank you so much for the four star review. We appreciate you sharing your views and I am delighted that the hotel was ear marked for investment within the next 12 months however, due to the pandemic, I do not have a date when this will commence. Thank you for highlighting our team as being pleasant during your stay. I do hope that we are able to welcome you back in the future. Kind Regards Nadine Rees General Manager

"Queen at Chester"

jt w, Rossendale, United Kingdom 12/10/2020

Hotel was nice. The people facing were very noisy at times. It was also a shame we found the previous quests tights on the floor near the radiator. I also would of liked a brew in a proper cup not a paper cup.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear jt w, Thank you for taking the time to write a review. I am sorry to hear that other guests noise impacted your stay. I hope you were still able to enjoy your break away. Being up North, there is nothing like a proper brew in a proper cup and we are trying hard to get back to our normal however, until the pandemic subsides, we will need to embrace the paper cup and look forward to these small things changing in the future. Delighted to hear that you found the hotel to be nice and I do hope that we can welcome you back in the near future. Kind Regards Nadine Rees General Manager

"Anniversary ruined "

User 11/10/2020

My husband booked a 1 night stay in this hotel for our first wedding anniversary. We received an email prior to check in advising us to check in online to make the process quicker and reduce contact with others due to covid. We did this, however it must not have worked as upon arrival we had to check in as normal, we could collect our key at 3:30. When we came back to collect the key we had to queue again. The whole process was slightly odd with the amount of queuing we had to do but I understand Saturdays are busy. We were impressed by how beautiful the hotel was, particularly the reception area. We were allocated room 230 which is a large family room. It is in need of a bit of tlc, the wallpaper on the ceiling is coming away and I was slightly concerned about the cleanliness - especially with COVID (water still in the kettle and some sudocrem on the floor by the window). The floor of the shower is peeling away and there was a cigarette burn on one of the chairs. Needless to say we overlooked it all aiming to have a lovely weekend in Chester. We have an 8 week old baby who came with us so we expect an early(ish) night to “sleep when she sleeps”. At 10:30pm we attempted to go to sleep only to be kept awake until around 2am by noise and a warm room. We had already asked for a fan which we received, and we opened the 1 window that actually worked. The room we were allocated was by a door way so anyone on our corridor would pass our room on the way back from their nights out. Although bars and pubs currently close at 10pm, different people were constantly shouting and walking up and down the corridor for 3+ hours. The people in the room above us were still making noise when I fed my baby at 5am!!! Constant creaking floor boards and footsteps above. Why when you book a family room would you be placed around people who clearly have come for nights out? This is the worst nights sleep I have had since the day my baby was born! We complained to the reception staff who were very understanding and offered to change our room but as it was 1am and my daughter was asleep we did not want to disturb her. We were therefore advised to speak to the manager when they arrived at 7am regarding a refund. I spoke with the manager who did apologise but explained it is normal for the hotel to be loud on a Saturday night and said there isn't much they can do and that with lockdown restrictions people are bringing drinks back to their rooms. She also explained that family rooms also can have 4 adults in and are randomly allocated. We were offered a 20% refund which we have accepted. If you want a night out stay here. It's a good price for 4 adults sharing a room. If you are a family AVOID!! Having said this every member of staff we came across were very nice and helpful but after a total of 1 1/2 hours sleep with a baby who slept well I felt more than disappointed with our anniversary trip.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear Lanyon90, Thank you so much for taking the time to share your feedback. I am so sorry that you had a sleepless night due to noisy guests surrounding you. Our hotel can usually accommodate any type of leisure guest from families to guests searching to enjoy the great bars and restaurants in our city. I am sorry that this was not the experience that you had. I am delighted that the team you came into contact with were friendly and polite and did try to resolve the issue on the evening but I also appreciate waking a sleeping baby is not something that any parent wants to do. Again, I want to thank you for your feedback and I would welcome a follow up email on to ensure that I have covered all your points. I look forward to hearing from you. Kind Regards Nadine Rees General Manager


Esther70s, Newark-on-Trent, United Kingdom 08/10/2020

We had a wonderful stay here for a couple of nights. The Room was in the new block but I wished I'd asked to be in the main hotel as the rooms there are nicer in my opinion. Breakfast was good lots of food.. Bar & restaurant was closed but room service for drinks & food still available. Staff friendly and helpful My only criticism is that our room was noisy at night ( some water tank close by) Seemed a bit short staffed too

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Esther70s, Thank you so much for taking the time to share your recent experience at The Queen Hotel. I am delighted that you enjoyed a few nights here. Our rooms are very eclectic and each guest does build a preference to whether they prefer the Kings (new block) side of the building or the traditional Queen side. Upon your next booking, please state that you would prefer the Queen side and we will be glad to allocate you a room there. Sorry that you heard noise from a water tank, I am not sure what this could be and will ask my Maintenance Manager to look into. Delighted that you found the team to be helpful and friendly. We are a much smaller team than normal during these uncertain times and completing tasks that are not usually within our routine so your positive feedback means even more than usual, thank you. We look forward to welcoming you back in the near future. Kind Regards Nadine Rees General Manager

"Beautiful hotel, friendly staff"

gemcornwall, Preston, United Kingdom 05/10/2020

We had booked a weekend away in Chester for my husband's birthday and got a great deal at The Queen. We parked next to the hotel, having booked online beforehand so saved money. Check-in was very smooth - we arrived early but the room was already ready for us and the lady that checked us in was very friendly and informative. Everywhere was very clean and there were clear markings on the floor and on doors to maintain social distancing etc. Our room was beautifully laid out and was very clean so we felt completely safe staying there during the pandemic. Room service via Whatsapp was great and very quick. We went for a drink in the bar in the evening and the atmosphere was good. The staff were friendly and the drinks prices were very reasonable. All in all it was a great stay and we would happily return.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear gemcornwall, Thank you for your feedback regarding your recent stay. Delighted to hear how much you enjoyed your stay and you felt safe with our covid measures. I will certainly be sharing your feedback with the team, thank you. Look forward to welcoming you back in the future. Kind Regards Nadine General Manager

"Excellent Service"

robsee1510, Liverpool, United Kingdom 03/10/2020

Went to Queens for my wife's 50th for three days. My wife fell down the stairs on the way to our room. Potential broken ankle. Thanks to Nadine the hotel manager, Dan the first aider and all the reception staff for their care and service. Sadly, we had to come home this morning for x-rays, but hopefully we will visit the Queen's again soon. Thank you to you all.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear robsee1510, Thank you so much for taking the time to send us a review. It was a delight to welcome you both and I am sorry that your stay was interrupted. Here's to another visit in the future when you can enjoy the surrounding shopping experience. Look forward to welcoming you both back. Kind Regards Nadine General Manager

"Lovely hotel "

elaine04, yorkshire 29/09/2020

Just stayed here for a break the room was lovely and the staff were very friendly and very helpful we had breakfast on the last day which was very nice . The hotel is just outside the railway station which was great for us .We had to vacate the room for 11am but we were able to leave our luggage . We are definitely going to stay here again.

"not as previously experienced"

Christopherkut1, Preston, United Kingdom 28/09/2020

no air con, a dusty old oil heater. not what was expected of a suite. bath tv was broken just a poor effort. agree its not going to be up to normal quality due to covid and understaffed but could have done better.

"Brilliant! But family room bed situation needs improving"

658sassy, Woodbridge, United Kingdom 27/09/2020

Overall our stay at the Queen was fantastic - room spotlessly clean and incredibly spacious. Very friendly staff at reception. We chose a family room as there were three of us. The double bed was fantastic, but the second was a double sofa bed which was extremely uncomfortable - mattress was very thin (like a cot mattress), whole thing was on the slant, and the slats of the base were fabric so the mattress kept going down the gaps - I am a petite 23 year old. In the end I had to move the mattress on to the floor to get to sleep. The sofa bed would be fine for a young child, but definitely not an adult (the room was advertised for 3 adults). Only other small thing is the parking situation - the hotel had its own carpark, but guests are charged £10 per 24 hours and £15 at weekends, which seems quite a lot extra to have to pay on top of the room rate. Aside from these two small things however, the Queen was really brilliant and we would absolutely recommend!


User 26/09/2020

Just stayed at The Queens for one night on a travel zoo deal in an Executive Room. Couldn't fault a thing great room friendly staff lovely breakfast and very covid safe would highly recommend. Well done to you all. Chester is a lovely city to explore too all in all a great night away.

"City break"

Mrgrumpy112, Warrington, United Kingdom 26/09/2020

Stayed for one night with my wife. Fantastic experience in strange times. The staff were great and the hotel spotlessly clean. The room was great also. I would highly recommend for a good city break..

"Great short break"

User 24/09/2020

Apologies if this seems a bit over the top but it is the first time I have bothered to write a hotel review. We have visited Chester a number of times and always meant to visit the zoo. This time we made it, ‘brilliant'. Staying at the Queen was also a first and what a good choice. The interior even exceeds the impressive facade. Our room was spotlessly clean and the bed extremely comfortable. The Italienate fittings, sculptures and fountains around the hotel make it really atmospheric even if one roman soldier displayed more than a passing resemblance to spider man! The staff were outstanding in their efforts to negate the effects of Covid 19 and even managed a perfectly acceptable ‘full English ‘ option breakfast whilst fastidiously maintaining the necessary social distancing. After leaving Chester, we broke our journey home with a short stay at a popular chain hotel in Cheltenham. It was perfectly fine in every respect but we found ourselves commenting to each other that it ‘wasn't as nice as the Queen'. Many thanks to all the staff at the Queen who contributed to making our short holiday thoroughly enjoyable.


ckrnchn, north wales 22/09/2020

Had a weekend booked two weeks ago and paid for it via Arrived and was told they hadn't received payment from even though I had all proof of confirmation including bank statement. The manager was very unhelpful and unprofessional and we were told I could only stay if I paid another £300. We then went to another hotel and paid £300 for the weekend. Been constantly messaging and phoning booking,com to just be fobbed off. Still no refund, absolutely shocking. We are nhs staff and this was a much needed break! Disgraceful!

"Beautiful hotel with staff who can't do enough for you"

MJFaccini, Manchester, United Kingdom 19/09/2020

Came for two nights in the middle of covid but found a little gem. The hotel is beautiful and the staff were so helpful. The organisation of the covid rules are well thought out and do not interfere to much with your stay

"Decent in the end"

Andrew C, Twickenham, United Kingdom 19/09/2020

It's s grand building with interesting decoration. The rooms are comfortable but need refreshing, seeming a bit dated and used now. Staff very helpful, even if it did take a couple of attempts to make things right.

"Inconsistent and poor leadership "

Exiles, Exeter, United Kingdom 19/09/2020

On arrival waited in the lobby for 7-8mins with not a sole to be seen. Once eventually checked in, which was relatively simple, went to my room. First impressions were good but on closer inspection and having found the cigarette butts on the window sill I wasn't feeling so positive Appreciate it's a different time at present so ordered some food on their app, it arrived 1hr 35mins later with its plastic spoon and fork The final insult was the bed, actually the mattress, which clearly had seen better days and lost all shape From the staff I met, they were doing their best, but certain shifts they seemed over worked. It's a shame that some hotels have stepped up in this crisis and others seem to be taking an alternative view. I won't be back.

"Need to improve Covid-19 "

Charliestreet, Bristol, United Kingdom 16/09/2020

When we checked in the receptionist was miserable, but the one who took over at 2pm was really pleasant. We had to choose a time we wanted our breakfast from a list of suggested times. The room we were given was in the annex and was clean and very comfortable. We went down for breakfast at our time and there were quite a number of people queuing. There were only 2 staff to serve us. The second morning the same again, people queuing. When we entered the restaurant there were many tables that had not been cleared and it looked a mess. We were shown to our table, I noticed milk the shape of the milk bottle that the milk was served in on the table. Obviously the table had not been sanitized properly. There were only 2 staff again trying to cater for 20+ people. I think the hotel got it wrong allocating time slots. Just let people come to the restaurant when they want, it works in the Premier Inn as I have experienced on many occasions with my job. The staff in the restaurant done their best and it were not to blame.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear Charliestreet, Thank you for taking the time to share you feedback from your recent stay. It is so important, especially in these times that we receive guest feedback and ways in which we can improve. I was delighted to read that your room was clean and comfortable. Something that is very important in these unprecedented times. Our hotel has recently introduced a hot breakfast option and whilst there have been a few challenges, we have received very positive feedback. The reason for allocated times for breakfast is intended for less queuing for our guests and also allowing the team to successfully sanitise the table for the allocated time before allowing another guest to sit. Each table is then laid up with fresh cutlery and crockery in anticipation for our next guest. I am sorry that you felt that this did not meet your expectations. I can assure you that we have designed a process that allows limited restaurant capacity, limited team member to guest touch points and the relevant time pockets to allow our team to safety serve breakfast. Thank you once again for your feedback and I do hope that you will visit us again in the future. Kind Regards Nadine General Manager

"OK, but not as clean as expected and "breakfast" very dissapointing"

J5933UHjuliej, London, United Kingdom 10/09/2020

Stayed 3rd and 4th September 2020. I am giving a 3 star rating (could have been lower) as the staff were excellent and did what they could to make our stay great. Outside of the staff, the "breakfast" was make your own sachet coffee, porridge in a pot (like pot noodles), Alpen bar, orange in a carton and a bun of sorts - delivered in a paper bag - uninspiring. The first room had cigarette butts and ash on the windowsill. We asked to be moved and this was managed without question, which was a plus. However the second room had a dust and cobweb laden fan in the bathroom and dirty shower tray - I could pick off the old dirty "glue" with my nails. The rooms are meant to be forensically COVID cleaned arn't they? Anyway, we didn't ask to move again as we wanted to see Chester. It was quite an odd experience when compared to the other hotels we were staying in on our mini UK tour. No breakfast room, lounge or bar we could frequent as far as we were aware - just lobby, hallways, stairs and room. I know we are in COVID times, but compared to the other hotels we visited, this appeared almost closed. Otherwise, a lovely building, decent location and great staff.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear J5933UHjuliej, Thank you for your feedback regarding your recent stay. I am sorry that you found cleanliness issues within your rooms. I agree that cleanliness is vitally important to us at The Queen, but specifically in the current climate. I will be following this up internally for investigation. Regrading your breakfast, we appreciate that the grab and go bags are very different to the normal guest expectation of a hotel breakfast. Myself and the team have been working very hard to launch a hot breakfast which we have done successfully at the beginning of the month. I hope that the next time you visit, you will enjoyed the improved offerings. I was delighted to read that the team at The Queen were excellent and did what they could for you to enjoy your stay. I will certainly be passing your feedback onto the team. I do hope that we can welcome you back in the near future. Kind Regards Nadine General Manager

"Well be back soon"

User 09/09/2020

We booked our stay away as we were due to be married last Friday and still wanted to celebrate that we would have been married. Upon booking I requested a bath and I was not disappointed. The room was beautiful and we both had one of the best nights sleep we've had in a long time. Arrival was done on my phone before hand and was quick and easy and I thought the hand sanitiser station and the social distancing markers throughout was a great idea. We had everything we needed in the room but could have filled in a slip for more items which you hand to reception. There was also a takeaway menu for the room to order drinks and food that we did not use but it seemed varied and good to us. You had to request items through their WhatsApp business platform but I don't think that is a bad thing at all as i would not expect a cleaner to touch a phone I had used to order room service in these current Covid conditions. I understand some have complained about the breakfast but we both have never got up early for breakfast so to have a bag dropped off at your door was great for us. I understand it could have been varied - maybe a different pastry or a portion of honey to make the porridge a bit different on one of our days but on the whole we could not fault it. The bar and restaurant were closed but we absolutely understood that decision and assumed this when we booked. (This is also reflected on the high street as some shops were also closed till the 9th). There are a few bars open around the town that you can walk and wait for a seat but we had booked meals in restaurants before we checked in so we came prepared. To anyone who is thinking of booking a stay here, I would recommend it I think the price we had for three nights was reasonable and all the staff are a credit to best western. We will be returning soon before we are married August next year!

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear Judy G, Thank you so much for taking the time to write such a lovely, detailed review of your recent stay. I am sorry that the pandemic had spoilt your wedding plans and I am sure that another year to plan and prepare will just add to the already special event. As we evolve daily and weekly into our new world of operating, more and more of our facilities are being opened in the hope that we can return to normal . This will shortly include the restaurant and bar for casual drinking and dining. I hope that we are able to welcome you back to experience more of the delightful offers the Queen can give. Let me wish you and your future husband an amazing day for August next year and thank you again. Kind Regards Nadine General Manager

"nice enough but will not be returning"

manterfield1, Barnsley, United Kingdom 09/09/2020

Beautiful hotel full of fabulous history. breakfast poor, very basic I think a hot breakfast sandwich and fresh coffee could have been offered and delivered to your door or a bag with more luxury items to make up for the lack of buffet hot breakfast, I know Covid has meant disruption of normal services, but i think this is a cop out now. I paid more than i would for a lovely hotel and breakfast, so not to receive a decent breakfast made it feel a waste of money. No phone in room and had to whatsapp for towels loo roll etc a disappointing experience that i am sure would have been better before or post covid. However, in my opinion, more could be done to ensure guests still feel like they are getting a great service, breakfast and value for money. would not return also was told our wedding anniversary would be acknowledged by a token gesture but none recieved

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear manterfield1, Thank you so much for taking the time to share your experience of your recent stay. Please accept my apologies that you felt so disappointed regarding your breakfast. It is appreciated that the grab and go style breakfast is different to a guests normal expectation of a hotel breakfast and myself and the team have been working hard to implement a hot breakfast option that is available to our guests. I am sorry that it seems you have just missed this option. Our covid control measures are in place to ensure that we limit touch points and unfortunately, we have had to remove our bedroom telephones. I appreciate that this can be frustrating and again, not our normal standards however, we are keen on ensuring that covid remains under control within our property as we try to rebuild the business. Delighted to hear that you enjoyed the beautiful history of the hotel and its character. I do hope that we are able to welcome you back in the future where you can experience more of what The Queen has to offer. Kind Regards Nadine General Manager

"Good Hotel"

flowerbasket, Liverpool, United Kingdom 03/09/2020

The Queens at Chester is across the road from the railway station. Also across the road is a pretty decent pub that serves really good quality meals at reasonable prices. They also do breakfasts which start at 10am. The hotel itself is clean and tidy. Bathroom was spotless with a good supply of toiletries. The beds comfortable and tea and coffee in plentiful supply. We booked breakfast but on check in we discovered it wasn't a sit down breakfast but a grab and go which basically is porridge and a cereal bar which is not what we wanted so they refunded the cost of the breakfast. The only minus point about the hotel is we had to wait quite a time for someone to attend to us at reception on check out. There was no bell to summon anyone. After shouting a couple of times, someone did arrive. There is a city link bus that you can get outside the station which run pretty often. it takes you right into the town centre. The service ends at around 5pm. I would stay at this hotel again.

"1st wedding anniversary"

kathy36s, Manchester, United Kingdom 02/09/2020

We booked here as our 1st anniversary holiday to Vienna was cancelled. We travelled by train, so great location. Room was good, directions to the room not clear enough though. Sink in room was difficult to use, wash face and fill the kettle up. Breakfast delivered in bag outside room, fabulous and lovely items provided. Will definitely stay again

"Very disappointing not 4 star"

User 31/08/2020

Stayed here as was moved from sure hotel due to not being open currently. Staff friendly Nice hallway / foyer thats it Horrid bedroom very musty, dated, small, dark, lots faulty facilities or shower being boiling hot no way to change to cooler tempeeture - no where near 4 star at all or even 3 star. Extremely disappointing. Location is 10 min walk to centre. Not worth money paid even though I believe reduced. Overheard 4 complaints due to faulty facilities etc. One person issued refund. NCP car par 8 pounds per 24 hours compared to 15 per 24 hours at hotel. People were informed of this still paid 15 anyway? Car parks are next to each other. Shame as chester and chester zoo are lovely and worth visits

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear 19482, Thank you for taking he time to review the hotel. I am sorry that you weren't happy with your room and found the room to be hot. Within the hotel, our rooms all have a different feel and unfortunately, not all of our rooms have air conditioning. Thank you for the note regarding our car parking prices. The NCP along with other local car parks are always highlighted to our guests upon arrival and our prices are also displayed on all third party booking websites for clarity. Really glad to hear that you enjoyed Chester and Chester Zoo. Kind Regards Nadine Rees General Manager

"Very disappointing"

User 31/08/2020

We stayed for a family party excellent location for exploring Chester. The room itself was very dated with wallpaper coming away from the walls. The cleanliness of the room was shocking and we had to inform the helpdesk as we found that the duvet had infact got a blood splatter on. A TV that didn't work was a very disappointing visit.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear Simon P, Thank you so much for taking the time to share your views of your recent stay at the hotel. Please accept my personal apologies for the disappointments you experienced, in particular surrounding the room cleanliness. I can assure you that your feedback has had my personal attention and have also shared it with the housekeeping team. Regarding the TV, we unfortunately had an issue with an amplifier that impacted a number of rooms on Saturday evening. An engineer was called immediately and it was repaired within 24 hours. This was out of the control of the hotel and I am sorry this impacted your stay. I believe you dealt with Sandra, one our team on the day and your feedback was acted upon. Thank you again for your feedback and I am pleased to note that you found the location to be excellent. Kind Regards Nadine Rees General Manager

"Good location, average rooms"

CraigBunx, Leeds, United Kingdom 30/08/2020

Stayed here for my anniversary in a king room. It's in a great spot for exploring Chester but we didn't like the room at all. The king sized bed is just two mattresses stuck together so you fall down the middle... We did end up booking on a 3 for 2 offer so value was OK. I wouldn't pay full price for this place though. Oh and don't pay extra for breakfast until their COVID policy changes. As it's basically a paper bag with a pot of instant porridge and a banana left on your door step.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear CraigBunx, Thank you for taking the time to write a review about your recent stay. Please accept my apologies for the disappointments with the room and in particular the bed. Some of our rooms do have King Size beds that have the ability to separate for flexibility however, they have very secure zips between the mattresses that allow the bed to feel like a complete bed. I am sorry that it seems the zips were not fastened during your visit. Our breakfast offering is currently necessary due to the COVID restrictions as it limits interaction. This is being constantly reviewed with the hope of introducing an offering similar to pre covid times. I hope that we are able to welcome you back in the near future to experience it. I am glad you feel that your stay was value for money and the location of the hotel suited your needs. Kind Regards Nadine Rees General Manager


mark_30w25d56, Preston, United Kingdom 24/08/2020

The hotel itself is very nice in display and decoration and conveniently located close to the train station. There is some quirky decor in the rooms, corridors and reception area which are nice. However, there are many improvements needed the room had stains on the chairs, curtains and bedding, my wife also left covered in bites from bed bugs. At one point walking through the lobby we were greeted by a man screaming in a ladys face that she had got him sent to prison and behaving very threateningly not a nice experience but the manager seemed to be handling the situation well. Finally we had paid for a full cooked breakfast and received only a bag outside our door containing a croissant, banana and porridge pot. We were not informed of this at the time of check in, nor was it mentioned in the Covid precautions note left in our room. We mentioned this to the hotel and were not offered any form of refund or compensation. All in all,a pretty disappointing experience.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear mark_30w25d56, Thank you for taking the time to share your review with us. Please accept my apologies for the disappointments noted around the cleanliness of your room. As this moment in time, myself and the team are working extremely hard to ensure every area of the hotel is fully sanitised and clean as this is unprecedented time. Our current breakfast situation is to ensure that we limit the touch points between ourselves and our guests for safety measures. I appreciate that a continental breakfast is not to everyone's liking and a cooked English is usually a treat when you are away which is why we are working on a process for us to be able to offer a hot breakfast option whilst upholding the safety measures. I would very much like to speak with you directly regarding your wife's experience. I would appreciate if you could contact me on I would like to thank you for staying with us and also your understanding as we try to rebuild the business that has been so dramatically effected. Look forward to hearing from you. Kind Regards Nadine Rees General Manager

"Convenient hotel"

BrendaV384, London, United Kingdom 21/08/2020

My daughter and I stayed here for 2 nights. The main reason for visiting Chester was to visit the zoo. This hotel was very convent for the train station (the entrance is literally opposite the station) and the bus stop to the zoo. The hotel was very clean. Because of COVID restrictions we knew the restaurants and bars would not be open. The hotel is only a 15 minute walk from the town centre so we enjoyed eating and drinking out. We booked a twin room and stayed on the Chinese kings floor. There were 2 beds but the gap between them was very small so we rearranged the furniture to allow for more space. I do think that a twin room should have space between the beds. Our room was very clean and we were told when we checked in that there would be no housekeeping because of the COVID restrictions but if we needed anything we were given a mobile number. However we found a station where we could collect clean towels and anything else that we may need so we didn't need to use this service. The staff were very welcoming and reassuring. The decor of the hotel is very quirky and I would be interested in staying again once the bars and restaurants were open.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear BrendaV384, Thank you so much for taking the time to write such a lovely review. I hope that you and your daughter enjoyed your visit to Chester Zoo also and I am so glad that you found the hotel to be so convenient for your trips planned in Chester. We are slowly beginning to open up our bar on weekends and hopefully adding a hot breakfast to our offerings in September so you are welcome back anytime to experience it. Thank you for staying with us during uncertain times and we look forward to welcoming you back in the near future. Kind Regards Nadine Rees General Manager

"Absolutely Amazing"

nicoleE3000EQ, Manchester, United Kingdom 20/08/2020

Fantastic location, close city centre, close to river cruises. A short walk to city centre, great for royal enthusiasts, walking around the hotel and courtyard was fun, caters for wedding functions and you are sure to take some great photos here.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear nicoleE3000EQ, Thank you so much for the 5 star review! This means a great deal to myself and the team at this time. Look forward to welcoming you back in the near future. Kind Regards Nadine Rees General Manager

"Comfortable Kings rooms"

chattypops, North Wales, United Kingdom 10/08/2020

The King's suites are much nicer than the older part of the hotel. We were relocated after complaining that the executive room we had booked smelled of smoking ! Should have detectors.... Happy to say that we were extremely comfortable after moving. Disappointed that there was no bar available when we returned from our meal out and no breakfast provided in the restaurant. Simply, this is not good enough ! Hospitality means you should be looking after your guests and not cutting services, even during the pandemic. There really is no excuse ! Restaurants and bars are open and a large hotel chain like Best Western should be providing these services with the correct systems in place.

Nadine Rees, Other at The Queen at Chester, Premier Collection by Best Western, responded to this review
Dear chattypops, Thank you so much for your four star review. I am delighted to hear that you enjoyed your stay. As the original part of the hotel dates back to the 18th century, our bedrooms are blended in the Queen section of the hotel with many of the rooms paying tribute to the long history of Chester and the hotel itself. Each of these bedrooms are fitted with smoke detectors however, unfortunately, we do have guests that manage to find ways around our internal fire system. I am sorry that other guests behavior impacted your stay. Regarding the bar and restaurant, our bar is open during the weekend and a small selection of food offerings available to order also. Everyone of our team, myself included are looking forward to a time where we are able to return to our normal ways of working however, a pandemic does unfortunately play a huge part in the way the hotel is currently operating. I do hope that we are able to welcome you back in the future. Kind Regards Nadine Rees General Manager

"Average "

Darcylilac, Whitefield, United Kingdom 07/08/2020

Stayed for one night, found the room to be quite small and stuffy. Walls quite thin, was woken at midnight by the couple in the next room arguing. Staff were very friendly but probably wouldn't return.

"Late check in "

TheClash1977, NORTH WALES 06/08/2020

We arrived just before 3pm only to be told our room wasn't ready. Many others were checking in before us? Finally got room just before 5pm with no apology. Reception team really poor re communication.

"Had a great stay"

User 05/08/2020

Stayed for 1 night with my partner and young daughter. First time we've stayed anywhere since the pandemic started so we were a little nervous, but we quickly realised had nothing to be nervous about. We parked out front when we arrived, and the lady at reception told us about the car park to the side of the hotel (through the arch) which is usually £15 for 24 hours but £10 if you are staying at the hotel, so I paid £10 and moved my car to there once I had bought my bags in ect. We stayed in room 229, or 'Queen Mary I'. The room was huge and had a new Samsung smart TV on the wall, a small sitting area with a table, a double bed and a sofa/fold out bed, which was great for our young daughter. The bathroom was also very modern and nice, and we could tell it had all been cleaned well. Very nice room in all, only thing we were unsure about is the huge painting of Queen Mary I on the wall right next to the bed (see photo), it was a little scary! We booked our stay before the pandemic started via a Groupon voucher which included a drinks voucher for me and my partner on arrival, and breakfast in the morning. However, due to the pandemic, the bar and resturant were both closed, but the lady on the desk told me to let them know what drinks I would like and they would bring them upto the room for me, which they did! The breakfast was also dropped upto the room in the morning, which consisted of a croisant with jam and butter, an orange, a cerial bar, an instant porridge pot and a carten of orange juice each. Not quite the breakfast I thought I was paying for when I booked, but I do understand the situation. The lady who checked us out said she was new, but was very clued up and friendly, as was the lady who checked us in. All in all, we had a great stay and a great nights sleep!

"Do not visit it is a waste of money!!"

570jeanetteg, Burscough, United Kingdom 02/08/2020

Charge the same for a cooked breakfast but received a brown paper bag with a croissant and porridge to eat in your room. No bar service. No air conditioning. Very dated hotel. Recommend Hotel Indigo in Chester far superior.

"Nice hotel grounds finishing touches need work"

1DreamVisitor, Manchester, United Kingdom 24/07/2020

I stayed for 3 nights in room 228. Firstly I will say I am a fair reviewer and base all my reviews on facts without being overwhelmed by personal experiences. We booked the Hallmark inn across the road, when we arrived the door greeted us with 'sorry we are closed go over to the Queen if you have made a booking'. This put us in initial concern as we didn't know what would happen from there. At the reception they made me aware that the Queen was taking the Hallmarks bookings but could not find my booking with the other hotel, as no facilities were open due to covid-19 the children were stood about in the lobby getting frustrated, a real shame the garden was not open to get fresh air; that did not make any sense as it is outside, so is a well ventilated area. The receptionist told me I would have to wait further as a room was not ready, which was not acceptable to me as we arrived after usual check in time, considering they were prepared to take the hotels bookings things should have been ready. However on a call to the housekeeper she was informed there was another room available! I was dubious about her attempt to make us wait for a room after hearing that! That said I would say the service is not as friendly as the hallmark across the road where we have stayed before and they treated us with the upmost respect, additionally we were given no info how to stay safe inside the hotel or assurance of their cleaning standards. There was sanitiser everywhere though. The room itself was presentable clean and big. There were no heirs & graces though & the bathroom was basic, but the shower floor was thick with dirt from peoples feet. We were not offered room service & there was no telephone available in the room, I have come to find out other guests were offered r.service, for our own sense of safety we used our own towels and pillowcases during our stay, and would anywhere during this time. All in all It was an average experience. Our stay was ok, mostly because I didn't bother to make any issue & spent most of my time out & about. The hotel itself has a nice traditional character, the rooms are spacious & when the facilities are functioning has a nice outdoor space and a lovely breakfast room which would have pushed the experience up a little.

"Great place to stay, at a great price!"

Owlhollyx, Preston, United Kingdom 23/07/2020

Gorgeous place to stay, great decor, great service, cleanliness of our room was great, great price. Located right next to the train station, lots of pubs and places to eat near by. Would definitely stay here again

"please aviod and book elsewhere"

Hasbro H, Worcester, England, United Kingdom 23/07/2020

when we arrived the new book in system through my phones camera didn't work, we were hit by a carpark charge we didn't know about. The light in the corridor outside our room didnt work we had to use a torch from our phone in order to find our room. On entrance to our room, it smelt badly of damp, we were placed right next to a fire exit where it seemed everyone on the floor used to go out for a smoke. the uht milk was out of date. We lasted an hour and a half then left. Still trying to fight and get a refund.

" Brilliant , definitely stay again"

SAWithamFamily, Witham, United Kingdom 22/07/2020

Staying until Saturday. Everything so far is great. Surroundings, venue, facilities, staff, cleanliness all great. Comfortable and charming and a real find. Nice to have a hotel with charm for a change

"Excellent customer service"

User 20/07/2020

Our stay was enjoyable. I would highly recommend anyone to stay there. The staff were lovely and very professional considering these troublesome times. Excellent customer service and a great position in Chester

"Magic of Chester"

User 12/04/2020

Hotel is in a perfect location to visit Chester, we have stayed there numerous times. Love the character of the building, staff and restaurant serves delicious food. Easily accessed a wide variety of shops. Full of history and one can have a lazy boat ride down the river. Something for everyone.

"Very nice but, definitely haunted"

User 03/04/2020

Myself and my girlfriend stayed here a few weeks ago we had a good evening as we were sent out of the pub after the partial lockdown, we came back to the room which was lovely, however there is no doubt this hotel is haunted we were in the back room on the 2nd floor I swapped sides of the bed with my girlfriend as she said that Side of the bed was too cold. I awoke fully and was shivering I've been out in winter to put the bins out in my underwear and I have never been this cold, added to that we could hear shouting and a girl laughing in the room behind us. We left the room in the morning to see there was in fact no room behind us. I myself am very skeptical so I didn't bother with this. Only now I have sat down to watch an episode of most haunted and wondered if this hotel was haunted. Turns out it is. Lovely place though you can't knock it.

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