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Best Western Plus Hotel Chelmsford Inn, Chelmsford

4.0/5  - basé sur 332 notations.
187 Chelmsford Street, 01824-2307, Chelmsford, United States - See map

This 2017 TripAdvisor® Certificate of Excellence winner, AAA Three Diamond Massachusetts hotel in Chelmsford is a great choice for a stay in the New England area. The Best Western Plus® Chelmsford Inn offers guests comfortable accommodations with complimentary hot breakfast buffet, refrigerators, Keurig® coffee makers, and free high-speed wireless internet access in every room. Hotel amenities include an outdoor pool, fitness center, satellite television, free parking and a new restaurant/lounge - Moonstones for all to enjoy. With easy access to the highway, guests can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to the Boston Logan International Airport. Visitors shouldn't miss America's Industrial Revolution commemorated at the Lowell National Historic Park in neighboring Lowell, Massachusetts. Experience all the rich historical attractions that abound in the Boston and New England region while staying at the Best Western Plus Chelmsford Inn - great accommodations and service at a great value. Make an online hotel reservation today and save with a low rate guarantee from Best Western.

Best Western Plus

Hotel Chelmsford Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 333 guest reviews
NOTE ISSUED
Excellent
137
Very Good
97
Average
56
Poor
27
Terrible
16
REFER TO NOTICE
Business Business
73
Couples Couples
86
Family Family
105
Friends getaway Friends getaway
20
Solo travel Solo travel
36
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Our stay during the Congress"

5
11/07/2018

Our son attended the Congress of future scientists and technology leaders in Lowell, this was a convenient place to stay. Staff was very friendly, hotel very clean and accommodating. We used the wifi, pool and onsite laundry service. The breakfast was very good, and coffee 24 hours a day.

"Great one night stay, will come back"

4
09/07/2018

Family of four with two young kids staying the night. Staff are extremely friendly. Rooms were clean and quiet. Beds were comfortable and air conditioner and refrigerator worked fine. Wifi was fine for our needs. There is a gas station and restaurant right next to the hotel. Price was perfect. Will stay again.

"Very nice!"

5
25/06/2018

We recently stayed here on our way up to new hampshire. Everyone we encountered was very nice and professional! Room was very nice and overlooked the pool. The pool was clean and delightful The desk recommended a close dinner spot- 110 I believe It was delicious and had a nice patio for eating!

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the time to leave such a wonderful review about your recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards. We take great pride in the services that we offer and I'm certain that it reflects upon our staff's attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience.

"Great stay!"

5
20/06/2018

I was very impressed with the hotel and staff. It was clean, quiet, and restful. And the staff was so professional; especially after having a day of work without computers! They were very prompt in getting me checked in and comfortable. Although I didn't try the restaurant nearby, I got take-out delivered from nearby without any problem.

"A great hotel at a great price "

5
17/06/2018

My wife and I decided to stay here on our way to Maine and this was a great stopover. All of the staff members were friendly and helpful. We paid a fair price here. Our room was big and spacious and clean. The bed was comfortable and the sheets were fresh and clean. The hotel is easily accessible from I-495 at Exit 34. And there are quite a few stores and restaurants nearby for added convenience. We will definitely stay here again

NicoleSGM, Front Office Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the time to leave some amazing feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards regarding price, staff, room cleanliness and our hot, complimentary breakfast that we offer in the morning. We take great pride in the services that we offer to our guests and I'm certain that it reflects upon our staff's attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience!

"Best Western Chelmsford Inn"

5
31/05/2018

Stayed with wife and baby. We had an excellent stay. Very friendly and helpful staff. Breakfast was of good quality. Rooms were very clean and had a good bed. Overall , had good experience and an affordable stay!

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the time to leave such a wonderful review about your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards regarding the room cleanliness. I'm also glad to hear that you enjoyed our hot, complimentary breakfast that we offer in the morning. We believe that a nice, healthy breakfast is key to the start of a successful day. Our staff take great pride in the services that we offer to our guests and I'm positive that it reflects upon our attitudes, everyday. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

"Still good, but some issues...."

3
26/05/2018

We've stayed at the Best Western before, and had very few issues ... this time, the telephone rang every five minutes or so ... engineer couldn't fix it, so we pulled the plug and used our cellphones. Also, the electrical socket in the bathroom was installed poorly (upside down?) and the blowdryer supplied couldn't fit in the little space available. That couldn't be fixed either. Another dryer - with a shorter shank - was supplied by housekeeping, since this could not be repaired either. To do BW justice, they offered to change rooms for us - but we were already unpacked and having a very brief stay anyway.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm sorry to hear about the issues that you encountered during your time with us and how they negatively impacted your stay. I will certainly take the information that was presented here and go over it with my maintenance and housekeeping staff to see if we can get these issues resolved immediately and how we can prevent similar issues like this from occurring in other guest rooms. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

"Best choice"

3
15/05/2018

This hotel is located at an easily accessed location. It is clean and the price is reasonable. I have stayed here twice and will return. The staff is friendly. The rooms are comfortable and quiet. Bring your own clock, though, as there is no means of telling time in the room.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our location. I'm ecstatic to hear that you have stayed with us here before and that you plan on returning again when your endeavors bring you through the Chelmsford/Lowell area. I'm thrilled to hear that you found everything with your room to be up to your standards regarding cleanliness, comfort and quietness. Thank you for bringing to my attention the issue with the alarm clock in the room. I will certainly review this information with my housekeeping manager so we can make sure we have an alarm clock in the room that you were in and to make sure that it is set to the correct time. We take great pride in the services that we provide here and I'm certain that it reflects upon our staff's attitudes, everyday. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experirnce !

"Excellent Choice!"

5
06/05/2018

I would recommend this hotel to all my friends. Great location close to the highway. Staff was very friendly and courteous. The hotel was very clean. The rooms were very clean and the bed was very comfortable.

"Mixed bag"

3
01/05/2018

It feels like The Good, the Bad and the Ugly. The good side is that the hotel has a new feel to it and large rooms. The bad is that the price was double what I paid for an equivalent room in Roanoke, the night before. The ugly side is getting a voice message from the BW sales office but being asked for a password to retrieve it. When I asked the front desk, I was told they did not use passwords with their voice message! I guess I'm just lucky or a liar....

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback regarding your most recent visit to our property. I'm glad to hear that you enjoyed your time with us and took the opportunity to get a first-hand look at some of our newest renovations. We're very excited to share these newest editions with everyone including our soon to be finished exterior! I do apologize for the voice message incident you had faced with our front desk. Unfortunately, their had been some misunderstanding about the situation and we have trained our front desk staff with the correct knowledge for this in case we do run into a similar issue again. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience

"Great rooom, Good service"

5
22/04/2018

The FD agent was excellent in recommending dining options. Had a well appointed guest room, that looks like it was recently renovated with a shower. A good choice of amenities in the guest room including a Keurig coffee maker. Would stay again and recommend this hotel.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! I'm ecstatic to hear that you enjoyed every aspect of your stay with us and found the room was up to your standards regarding comfort and style. I'm also thrilled to see that our front desk agent was able to help you locate a good restaurant recommendation in the area. I can definitely agree it can be a little weary coming to an unfamiliar location and not knowing what is in the surrounding areas. Our staff take great pride in the services that we offer to our guests and I'm certain that it reflects upon their attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area!

"???????"

3
15/04/2018

I would say this is a great place to stay staffs/employee are very nice/friendly I love the checking out time 12pm give enough time to get everything ready..First time at this location we just wanted to have a little get away . but there is something me and my boyfriend were concern about as we arrived to our apartment my boyfriend notice something weird coming out the backpack he brought to the hotel which had inside the clothes he use the night before?? He notices it was a small insects call BedBug he notice two of them and in my apartment we never had no probably with that, we been leaving here for 5 years and nothing close to that... My boyfriend was sure it had to come from the room we stayed cause never had he seen something like that in our apartment especially from his book bag that he only used it with clothes inside for this occasion his very upset about it and is going crazy cleaning our stuff and clothes we used... I Would zoom in a picture so it can be seen very clear of what was in his bag it's very tiny but seems big because of the zoom of the cámara ?? !!! Sorry for this but thanks anyways other than that everything was great I really liked it.. except my boyfriend doesn't feel comfortable about going back..

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some information regarding your most recent visit to our property. I'm ecstatic to hear that you enjoyed your time with us and found our staff to be friendly and helpful to you. We take great pride in the services that we offer and I certainly believe that it reflects upon our staff's attitudes, everyday. I'm sorry to hear about the small insect your boyfriend had reported on finding in your room. I am going to have my housekeeping manager and myself thoroughly inspect the room that you were in so we can make sure to address the issue if necessary. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

"Very Nice"

1
13/04/2018

We were in town for a sporting competition. The breakfast was very convenient. Front desk and evening housekeeping services were very accommodating. We had the extended double queen room. Very roomy and clean. Comfortable beds. Refrigerator was a perfect size.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave such wonderful feedback regarding your most recent visit to our property. I'm assuming that the "1 star" ratings were an accident. Determining from your detail response it seems that you enjoyed your time with us. I'm thrilled that our hotel was able to host your sporting team during the competition. I'm ecstatic that you and the team enjoyed the hot, complimentary breakfast that we're able to offer in the morning. We certainly believe that a nice, healthy breakfast is key to a start of a successful day. Our staff take great pride in the services that we offer to our guests and I'm certain that it reflects upon their attitudes, everyday. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience.

"A good restful stay"

4
09/04/2018

This newly remodeled( still a bit more to do), is an excellent value for the cost. Our room was clean, attractive, and the bed was good. The breakfast area is very nice with a good selection of hot and cold food. We were there two days and there were different choices of meat and egg types each day. The staff was courteous and helpful. I would recommend this mid line motel for a very comfortable stay in the area.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave such a wonderful review about your most recent visit to our property. I'm thrilled to hear that you enjoyed your time with us and found everything to be up to your standards regarding the hotel atmosphere and the room. Our staff take great pride in the work that we provide here I'm certain that it reflects upon their attitudes, everyday. I'm also glad to hear that you were able to take advantage of our wonderful, hot,complimentary breakfast that we offer to our guest each morning. We certainly believe that a healthy breakfast is key to the start of a successful day. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience.

"Business Stay"

5
25/03/2018

I stayed in Best Western Chelmsford Inn during Jan 20th to March 19th. It was business trip to my company CommScope. It was wonderful stay, I enjoyed it. Specially staffs were very friendly and helpful.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A Perfect 5 stars! Thank you so much for taking the time to leave such a great review about your most recent visit to our property. I'm ecstatic to hear that you enjoyed your time with us and found our staff to be very friendly and helpful to you during your time here. Our staff take great pride in the services that we provide. I'm also glad to hear that we were in close proximity to your business and the convenience of it being so close. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience!

"Freshly remodeled, nice location."

4
05/03/2018

The remodeling work is very recently completed so the hotel is in very good condition. Its easy to find right of the interstate. The rooms, lobby, and breakfast room are all very nice and new. The lobby has a comfortable sitting area. The breakfast room is very big, plenty of room. The breakfast was good, the usual, including eggs and waffles. The room was comfortable and new. The bathroom was very nice. All the staff were friendly and professional. This in one of the nicer BW's I've stayed in in Mass. I had no complaints at all.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you so much for taking the opportunity to leave such a wonderful review about your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay and found everything to be up to your standards regarding staff and hotel cleanliness. We take great pride in the services that we provide for our guests and I'm certain that it reflects upon their attitudes. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

"Our second stay at a Best Western Plus did not disappoint"

5
01/03/2018

We chose this hotel not just based on location but on familiarity with the brand. We were greeted right away and check-in was efficient and ever so warm and friendly. When asked about a recommendation for dinner, the housekeeper asked all the right questions and we were directed to one of our favorite chain restaurants. Very quiet and comfortable. Breakfast choices were outstanding and someone was always in attendance in case you didn't see something that you needed or wanted. Very good experience.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! I'm ecstatic to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards. Our staff are always eager to assist our guest in any way possible like recommending our favorite restaurants in the area and giving directions. Our staff take great pride in the services that we provide everyday and I'm certain that it reflects upon their attitudes, everyday. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

"Shocked by the new look!!"

5
16/02/2018

The first time I came here 18 months ago, this hotel was my only choice. Everything else was sold out. My experience then wasn't worth leaving a review. So I was hesitant to come again... After calling the hotel and hearing they had made some huge changes, I decided to come and try it one more time. I AM SO THRILLED I DID!!! When we first walked in, we were met by the aroma of fresh baked cookies and fruit water! Such a sweet touch. Immediately i could see the changes and was impressed!! Their breakfast room is giant, very clean, and even supplied with an "auto" pancake maker!! Of course my son went right for the waffle station. The colors and art work in the room is very pretty and modern! The bathroom vanity and glass shower are are the perfect compliment to the blue accent wall. Kudos to The Best Western chelmsford. This a hotel to be proud of! I have attached some pictures I took right after checking in!

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for leaving such an awesome review about your most recent visit to our hotel! I'm thrilled to hear that you decided to give us another chance so we could have the opportunity to redeem ourselves from your past experience and provide you with a much more pleasurable experience! As you have noted, we have recently completed changes to our wing section, breakfast café, lobby area and fitness center. We are wrapping up the finishing touches soon which will include the outside exterior and guest laundry which we believe will look gorgeous when its done! We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

"Visit to Best Western Plus Chelmsford was great"

4
07/02/2018

We had a great stay at the Chelmsford Best Western Inn. The front desk personnel was very pleasant and helpful during check in and check out. The rooms were well decorated and very clean. The cleaning staff also did a great job also. The parking area was well lit and we felt very safe coming and going in the evening. It was also easy on and off access from the highway.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you so much for taking the opportunity to leave such a wonderful review about your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay and found everything to be up to your standards regarding staff and hotel cleanliness. We take great pride in the services that we provide for our guests and I'm certain that it reflects upon their attitudes. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

"Great Staff!"

5
21/01/2018

We came into this location late last night and met Evan at the front desk and explained that we had walked a couple hours here and that we had a 3 year old child with us who was exhausted and although we could read that you only accepted credit cards at check in we only had cash and a certain amount. Not only did he offer us a discount, but he allowed us to pay cash for the one time only and had done everything he could to help us get our little one upstairs to the room quickly to get out of the cold and into bed. He was polite, honest, friendly, kind, and was kept everything simple and stress free at our booking and I couldn't have appreciated his professionalism more. Then we were greeted by Sean in the morning who was just as kind and polite, and helpful. We were waiting for funds to be loaded to our card at 2:30pm, however our check out was at noon. Instead of having us check out at noon and wait around in the cold with our little one for a couple hours, he allowed us to stay in the room for a 2pm check out and after speaker to Evan over the phone, they waived the late check out fee. We have only been here for one night and I have been treated better than I ever have at any hotel in my 29 years. I am sure the rest of the staff is just as wonderful but thank you Evan and Sean for making my birthday (1-20) and our night stress-free, comfortable, and easy for not only myself but my family of 3. You both are in the right business, and you put the HOSPITABLE in Hospitality. Thank you from my family to you.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking this opportunity to leave some amazing feedback regarding your most recent visit to our property. I'm beyond thrilled to hear that Evan and Sean both went above and beyond to try and assist you as best as they could during your situation. We take great pride in the services that we provide for our guests and I certainly believe that it reflects upon their attitudes, everyday. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

"My trip to the Best Western Plus Chelmsford Inn"

5
05/01/2018

I Enjoyed the company of the hotel staff during my time at the hotel and all of the amenities provided to me by them. The breakfast was delicious. Wi-Fi was on par as you'd normally come to expect from a hotel and i had no issues with connectivity, The only thing i can recommend is getting door stoppers for the doors in the new wing section. The staff was phenomenal and certainly looked like they enjoyed what they do based off of the way they presented themselves.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking the opportunity to leave such a wonderful response regarding your most recent visit to our property. I'm thrilled to hear that our staff were able to provide you with such great service and you found everything to be up to your standards regarding staff and cleanliness. I will certainly review the information about the door stoppers with my housekeeping staff so we may work together towards getting those bought and installed. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

"Satisfied stay"

4
04/01/2018

Somewhat overpriced but quite satisfactory stay. It would be preferable if travel voucher credits would show up on customer account upon arrival. Front desk attendant was pleasant and very accomodating

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards regarding a hotel. Our staff takes great pride in the work that we provide for our guests and I certainly believe it reflects upon their attitudes daily. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

"Oasis in traffic jam."

5
29/12/2017

I left Epping New Hampshire on Wed,DECEMBER 27th [email protected] I was going back home to New York after spending CHRISTMAS HOLIDAY with family. As I was traveling on I495 south. All traffic came to a halt ,I believe in Littleton,NH. I was stopped without moving an inch for 5hrs as all lanes were closed due to an awful accident involving a fuel truck and a Ford Focus. After 5 hrs only the left lane was finally opened and traffic was trickling by. I still had a 4hr trip ahead and I just couldn't drive any longer. Thank God Best Western Plus was just an exit away in Chelmsford Mass. I was greeted with the most friendly man,who checked me in immediately. Also to my surprise the price was very reasonable @ less than $99 per Night. The room was exceptionally clean and beautiful,the staff was magnificent, I strongly recommend it! As the final analysis it was indeed an Oasis in a traffic jam.LorenzaC.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 10! Thank you so much for taking the time to leave such a wonderful review about your most recent visit to our property! I'm thrilled to hear that our staff were able to help you get our of that crazy traffic jam that occurred during the Christmas holiday break. Our staff are always eager to lend a helping hand no matter what time of day/year it is! We take great pride in the services that we provide for our guests everyday and I'm certain it reflects upon our attitudes, everyday. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

"Nice Hotel"

5
24/12/2017

Very nice stay. The staff was great. Bed was very comfortable. They had cookies out during check in and breakfast had many options. I would definitely recommend this hotel to anyone and would love staying here again!

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking the time to leave such an awesome response to your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards. We take great pride in the services that we offer to our guests and I certainly believe it reflects upon our staff's attitudes, everyday. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

"great 4 nights stay"

4
18/12/2017

I had a great stay at this hotel. Despite the ratings seem low, my room was very clean and new renovated with modern look. Bed was firm and comfortable, it was quite in general. I am on the 2nd floor but did not hear foot steps above.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some positive feedback regarding your most recent visit to our hotel. I'm glad to hear that you enjoyed your time with us and that you found everything to be up to your standards. We take great pride in the services that we provide for our guests and I certainly believe it reflects upon our staff's attitudes, everyday.

"Great Stay"

5
12/12/2017

Great Staff. Breakfast runs great. Loys of options, even for picky eaters. The new cafe is awesome! Front Desk really is hospitable. They know their stuff. Best Hotel in the area. Value - Cleanliness - Attitude

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5! Thank you so much for taking the time to leave such a great response to your most recent visit to our property. I'm thrilled to hear that you found everything to be up to your standards regarding cleanliness, staff helpfulness and breakfast choices! We take great pride in the services that we provide for our guests and I certainly believe that it reflects upon our staff's attitudes, everyday. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

"quality stay"

5
04/12/2017

we were satiasfied in all respects of our stay excellent staff great breakfast selection will definately stay at a best western in the future frequently travel across country doing craft festivals during spring and summer time

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5! Thank you for taking the time to leave such an amazing review about your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay and that we were able to satisfy all of your needs to your standards. We take great pride in the services that we provide for our guests and I certainly believe that if reflects upon our staff's attitudes, everyday. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experienence!

"Thanksgiving visit to hometown area"

5
04/12/2017

Everyone at his Best Western Plus went out of there way to make us very comfortable and like family. Management, breakfast staff and maid service always asked if there was anything we wanted. Centrally located to Manchester, Boston and beaches.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5! Thank you so much for taking the opportunity to leave some amazing feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and that we were able to satisfy all of your needs to your standards. We take great pride in the services that we provide and I certainly believe that if reflects upon our staff's attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience!

"Best Western Plus Chelmsford Inn"

4
22/11/2017

For the price this motel was excellent The staff were very friendly, very neatly dressed. The breakfast had a large choice and the coffee was excellent. The gentleman at the front desk was very helpful in recommending a place to eat.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some awesome feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed your time with us and found everything to be up to your standards. We take great pride in the services that we offer and I certainly believe it reflects upon our staff's attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

"Hotel at chelmsford "

4
17/11/2017

I attended a training at cross Point in lowell The hotel was 5 min away by car , it was strategically recommended by others colleagues, the breakfast is correct, The hotel staff were very friendly The room is ok , there is a very nice swimming pool in the backyard i do recommend this hotel

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some great feedback regarding your most recent visit to our hotel. I'm thrilled to hear that you found everything with your stay to be up to your standards regarding cleanliness, staff attitudes and breakfast. We take great pride in the services that we provide for our guests and i certainly believe it reflects upon our attitudes, everyday. We would love the chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

"Pleasant stay"

3
16/11/2017

Checked-in late.... very polite staff at the front-desk. Room clean... but the heating system didn't work properly and the sliding doors of the shower could not stay close... Good place to stay for one night.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your recent visit to our hotel. I'm glad to hear that you found everything to be up to your standards regarding cleanliness and the friendliness of our staff. We take great pride in the services that we offer to our guests and i certainly believe it reflects on our attitudes, everyday. I'm sorry to hear about the issues you ran into regarding the heating system in the room and the sliding door in the shower. I'm going to review this information with my maintenance staff immediately so we may work together on getting those fixed for our future guests. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience.

"Even with refurbishing a great stay"

5
13/11/2017

Well located just off major hwys. Staff helpful and very nice. Great breakfast room, plenty of space and gluten free muffins, bread, and bagels for me!!! I forgot my purse in the breakfast room one morning and staff turned it into the desk for me. Rooms were large, nice decor, and 2 chairs for comfy reading.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5! Thank you so much for taking the time to leave some feedback regarding your recent visit to our property. I'm thrilled to see that you found everything to be up to your standards and were able to enjoy our hot, complimentary breakfast that we offer including some of our gluten free options. We take great pride in making sure we offer as much diversity as possible so every guest may start their morning with a healthy and delicious breakfast. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience.

"Great!"

5
11/11/2017

Extremely helpful front desk, my room was extremely clean and comfortable. Breakfast was very well prepared and there were a plethora of options. I am very satisfied with my stay and would love to come back again.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5! Thank you so much for taking the time to leave such a wonderful review based off of your recent visit to our hotel. I'm thrilled to hear that you found everything with the room to be up to your standards regarding cleanliness and comfort. We take great pride in the services that we offer to our guests and I certainly believe it reflects on our attitudes, everyday. We would certainly love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience.

"Harable place"

1
04/11/2017

Hotel in a remodel. Nothing is up to parr. Hotel staff could care less if you have a good stay. Never had any problems me make sure the room stayed clean. Never had clean towels. amenities very very poor.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm sorry to hear that you did not enjoy your time with us and you encountered some issues with staff and cleanliness. I can certainly assure you that this type of behavior isn't typical of our staff and I will certainly be discussing this review with my front desk and housekeeping staff so we may determine what went wrong and how we can improve for the future. I hope that this one incident won't stray you away from visiting with us again. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

"Clean and comfortable"

4
30/10/2017

I haven't stayed here in about 6-7 years, and boy is it different. The property was recently renovated, and they did a nice job. Room was clean, bed was comfy, and the people were all very nice. I'd be more than happy to stay here again.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave such a great comment regarding your most recent visit to our property. I'm ecstatic to hear that you found everything to be up to your standards regarding cleanliness and comfort. As you also noticed, we are just wrapping up our latest renovations which included our "wing" section, exterior and breakfast café. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

"Great staff"

4
25/10/2017

Room was clean and bed was comfy but the bathroom seemed a little small. Not much counter space. The staff was wonderful! Everyone was very friendly and helpful. Check in was easy and quick. I was disappointed with the breakfast because their waffle machine was broken and they did not offer an alternative. Eggs had cheese in them, and not everyone likes or can eat cheese. Also, they have Kuerig machines in the rooms but only provide coffee pods. I asked for tea at the front desk but was told they only have coffee but I could get tea in the breakfast area. Doesn't help much for first thing in the morning while I wake up and get dressed. Other than the breakfast, we had a great nights sleep and enjoyed our stay.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback regarding your recent visit to our hotel. I'm glad you found the room to be up to your standards regarding cleanliness and comfort. We take great pride in the services that we provide to our guests and I certainly believe it reflects upon our attitudes everyday. I'm sorry to hear that we were not able to provide any Tea K-cups for you. I certainly understand the convenience of having it in your room vs having to come down to the breakfast café. I will certainly let my managers know of the request and maybe it will become something we can incorporate into the future. We would love the opportunity to have you come and stay with us again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

"Just simply amazing"

5
25/10/2017

The Staff at the Best Western Chelmsford was beyond accomodating and I nearly thought we would rethink southern hospitality as it was very much alive in the North East. Thanks to Karla and her team, we had an amazing stay at this BW Plus and it was our first time staying at a BW. This means I am now going to stay at the next one I find. Just simply Amazing. Thank you Thank you!

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you for taking the opportunity to leave some awesome feedback regarding your most recent visit to our property. I'm thrilled to hear that you found everything to be up to your standards regarding cleanliness and hospitality. We take great pride in the services that we provide for our guests and I certainly believe it reflects upon our staff's attitudes, everyday. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

"close to Lowell ,Ma"

3
23/10/2017

This was a resonable motel just off the highway Rt 495 so very handy and a number of restaurants in the area. As often happens in my experience with Best Western the internet connection was not the easiest to connect. My wife had to go back down to get help from the front , desk, we were given a room in the back as requested away from the highway. The breakfast was just OK , but it is free. The hotel is being upgraded so I give them some grace.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback regarding your most recent visit to our property. I'm glad to see that we were able to provide you with a reasonable and nice stay while you were with us. We take great pride in the services that we provide to our guests and I certainly believe it reflects upon our staff's attitudes, everyday. I'm sorry to hear that you had difficulties connecting with the wireless internet. I'm glad to see that our front desk staff was able to help your wife connect so she may take advantage of it while she could. As you noticed, we are currently wrapping up our renovations to our "wing" section, exterior, fitness center and breakfast café. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area so we may have another chance to provide you with a more superior experience.

"Great bed"

4
18/10/2017

I spent 4 nights for a business trip. My stay was pleasant and the room was quiet (facing the pool). However, the view of the room was a bit depressing since the pool is in major need of renovation. The room was adequate with the bed being the best part. The greatest thing about this hotel is the staff, friendly, quick and very professional. I wish they had more in terms of "carry out breakfast". During my stay, the options were only a bagel or a muffin and the coffee quality was not the greatest. Having said all that, I found the stay very pleasant and a great value for the price.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm glad to hear that you enjoyed yourself for the most part and found everything to be up to your standards regarding the room, comfort of the bed and the friendliness of the staff. As you mentioned, our pool is looking a little dirty at the moment. It is currently closed for the season; however I will certainly pass this information on to my maintenance staff so we may look to tidy it up until we are prepared to drain it for the winter. I'm sorry to hear that you did not find any more "carry out breakfast" items in our café area. Along with the bagels and muffins you mentioned we also provide Danishes, cereals, fruits and yogurts. I apologize if those items were not out for you when you went down for breakfast. I certainly do appreciate all of the feedback and I will certainly be reviewing this information with all of the mentioned staff and management. Thank you again for taking the time to leave some feedback regarding your time with us. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience.

"Not really a "plus" Best Western"

3
06/10/2017

I made a reservation for 3-two beds. When we got there we were assigned a king room. The 2 clerks worked a long time to make the necessary change.A morning clerk was speaking very loudly about personal problems, not professional.The person in charge of breakfast did not keep things filled up; customers had to ask for things. No tables were wiped when customers left. The room was fine, beds were comfortable . Not a "plus" hotel as listed.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback regarding your recent visit to our property. I'm sorry to hear that upon arrival to the hotel you were not assigned the correct room that you had reserved for. I'm glad to see that our staff worked hard on making the necessary changes in order to make it right for you. I have gathered your comments regarding breakfast and definitely will be discussing this with the breakfast manager so we may work on correcting these issues for future guests.

"Convenient, and should be a gem once construction is complete"

4
03/10/2017

Stayed here for business. The hotel is under construction so updates are in progress and hopefully will turn this property into a gem soon. Breakfast food and coffee were very fresh and hot, though the eating area is currently in a part of the hotel entrance that seems out of place. I suspect after renovations are complete this will change. Likewise, my room was a bit on the older-feeling side, but I will again assume that renovations have not yet been done for the room I received. All-in-all I still feel it was of good value for the money.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to provide some feedback regarding your recent visit to our property. I'm glad to see that we were able to offer you a decent experience despite the current renovations. As you may have noticed, we are currently undergoing MAJOR renovations to our "wing" section, exterior, breakfast cafe and fitness center. We are VERY excited to have these renovations finished shortly. We would love the opportunity to see you again once the renovations have been fully completed so we may have the chance to provide you with a more superior experience.

"Family wedding! "

4
02/10/2017

My nephew got married down the st. At Princeton station, so it was a 5 min drive back. They are doing a lot of renovations!! The front entrance, lobby, & breakfast room! It will be very nice, room was king w frig/micro, comfy mattress, balcony w view of pool, air conditioner was a little noisy? We had a room on 5 th floor at the end of hall, quiet, the breakfast was served in sm lobby area, but we got a table around 8, they had waffles, yogart cheese omlets, Danish ,oatmeal w dried pineapple, cranberries! Nice touch! Late checkout at 12 ,but we left for apple picking! Front desk was very professional & friendly ,we got a nice group rate! So great night, highly reccommend! Only negative was There was cigarette marks on sink?

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some great feedback regarding your recent visit to our property. I'm thrilled to see that you found everything to be up to your standards regarding cleanliness and staff attitudes. We take great pride in the services that we provide for our guests each and every day. As you may have noticed, we are currently undergoing MAJOR renovations to our "wing" section, exterior, breakfast cafe and fitness center. We would love the opportunity to see you again once the renovations have been fully completed so we may have the chance to provide you with another great experience.

"If it wasn't for the renovations"

3
29/09/2017

I "landed" in the hotel after landing in Logan following a long flight from home. I requested a quiet room, but unfortunately, got a room where I heard traffic noise. I left the A/C fan working at night to help mask the traffic noise. I think that the hotel renovations may not have left rooms facing the more "quiet" direction. The renovations themselves did not disturb me in any other way. The service of the reception was excellent. The location is convenient, next to I-495. I may consider staying there again after they complete the renovations and only if the room face away from the highway.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm sorry to hear that the room that you were occupying was noisy due to the neighboring highway. As you noted, we are currently undergoing MAJOR renovations to our "wing" section, exterior, fitness center and breakfast café. We would love the chance to see you again once the renovations have been fully completed so we may have the chance to provide you with a more superior experience and hopefully a much quieter room.

"Excellent!"

5
27/09/2017

Well located, right off the highway. Plenty of parking. Registration desk staff were very helpful. All staff were courteous. Room was excellent. Breakfast offerings were well dislaplayed with a variety to select from.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking the opportunity to leave some feedback regarding your recent visit to our property. I'm thrilled to hear that you found everything to be up to your standards regarding cleanliness and hospitality. We take great pride in the services that we offer to our guests and I certainly believe it reflects on our staff's attitudes. As you may have noticed, we are currently undergoing major renovations to our "wing" section, exterior, breakfast café and fitness center. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another experience!

"Great Customer Service!"

4
20/09/2017

Everyone I encountered on my one night stay here was great! I would have been able to get an early check-in, but I wasn't able to get there during the day, so instead had to check-in at 1 AM! They were so friendly when I checked in. Then the next day, I requested a late check-out and got that with no question either! It was so nice to be able to relax in the room a little longer. The bed was so comfortable and breakfast was very good with great options!

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
I'm thrilled to hear how our staff was able to accommodate you with the late check-in time after midnight and getting you a late check out the following morning so you could enjoy your time with us a little longer before your late-night flight. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

"Great stay"

5
12/09/2017

Came from out of state for the funeral and was thankful for the rate of the room. The trip was unexpected, and the Bereavement price was nice. The staff was courteous and helpful with directions. Extra towels were delivered when asked for.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm thrilled to hear that you found everything to be up to your standards regarding cleanliness and comfort. We take great pride in the services that we offer to our guests each day and I certainly believe it reflects upon their attitudes, everyday. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have a chance to provide you with another great experience.

"chelmsford, ma Best Western+, a nice place to stay"

4
10/09/2017

Pretty much everything was better than average. We love Best Western plus hotels and this was not the most outstanding or one we had specific hotel issues with. Try to get a room away from the night club outside because their noisy party lasted till 3am one of the nights we were there. Very good location to getting on and off the interstate and out of the Boston traffic chaos.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm glad to see that you enjoyed your time with us here and you found everything to be up to your standards regarding cleanliness and comfort. We take great pride in the services that we offer to our guests and I certainly believe it reflects upon their attitudes each day. As you also may have noticed, we are currently undergoing major renovations to our "Wing" section, exterior, breakfast café and fitness center. We would love to have you return and stay with us again once the renovations have been completed so we may have the chance to provide you with a more superior experience.

"Excellent Hotel"

5
02/09/2017

Our stay at this hotel was excellent. Staff was wonderful and other amenities we great. Food was good and our evening meal at the restaurant next door was fantastic. We would definitely stay here again.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the opportunity to leave such a great review about your most recent visit to our property! I'm ecstatic to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards regarding cleanliness and our staff. We take great pride in the services that we offer to our guests each day and I certainly believe it reflects upon on staff's attitudes each day. As you may have noted, we are also undergoing major renovations to our "wing" section, exterior, breakfast café and fitness center. We would love the chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

"Would totally stay here again!"

5
29/08/2017

No hassles, good amenities, friendly staff, easy on/off from the Interstate. Even though parts of building were under renovation in summer 2017, everything worked and was well-maintained. There is even an outdoor swimming pool!

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking the opportunity to leave some amazing feedback regarding your recent visit to our hotel. I'm ecstatic to hear that you found everything to be up to your standards. We take great pride in the services that we offer for our guests each day and we believe it reflects upon our staff's attitudes and performances. As you noted, we are currently undergoing major renovations to our "wing" section, exterior, breakfast café and fitness center. We would love the opportunity to see you again once the renovations have been fully completed so we may have the chance to provide you with another great chance.

"Underestimated the quality stay here"

5
20/08/2017

This has been the best Best Western experience I've ever had, even though half the hotel was under renovation! The room was top-notch clean. Not just clean, but VERY clean! The breakfast wasn't your typical McDonald's or breakfast to-go food ordered from some fast food diner. It was a whole selection of American breakfast items. Tub full of bacon, tub full of omelettes, variety of cereal, waffles, bagels, muffins, breads... coffee, cariety of juices, wonderful breakfast selection! I actually took photos to share!

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the opportunity to leave some wonderful feedback regarding your recent visit to our property. I'm thrilled to hear that you found everything to be up to your standards regarding cleanliness and comfort. We take great pride in the services that we offer to our guests and I certainly believe it reflects on our attitudes every day. As you also noted, we are currently undergoing MAJOR renovations and we would love the opportunity to see you again once the renovations have been fully completed so we may have the chance to provide you with another wonderful experience.

"Friendly staff, rooms need updating"

3
18/08/2017

The front desk staff in particular are very helpful and a good asset for the hotel. The rates for value is ok. But the rooms need updating, TV`s are dated, beds are are ok, but in general were clean. The bathrooms are adequate. My room had a desk w a wobbly leg. For this area, I would recommend the hotel in comparison to nearby competition.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm glad to hear that you found our staff members to be helpful during your time with us. We take great pride in the services that we offer to our guests each day and we certainly believe it reflects on our attitudes everyday. As you may have noticed, we are undergoing major renovations to our "wing" section, exterior, breakfast café and fitness center. We would love the opportunity to see you again once the renovations have been fully completed so we may have the chance to provide you with a more superior experience.

"Very nice stay!"

5
14/08/2017

I was in Lowell for a sporting event and needed a room nearby. The room was very comfortable and the staff very accommodating. It seemed the hotel was going through some renovations which will probably be nice in the future, however, this had no impact on my stay. I was also pleased with the 12:00 pm check out time as it gave me time to return to the hotel to shower and pack before leaving.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the time to leave some amazing feedback regarding your recent visit to our property. I'm glad to hear that our hotel was a perfect location for you to get access to the sporting event that you were attending in the neighboring town. As you also noted, we are currently undergoing major renovations to our "wing" section, exterior, breakfast café and fitness center. We are excited for these renovations to be completed and we would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

"When you need a break on Rt 495, this is the one."

5
12/08/2017

We were driving up from NJ to Maine. We needed a break somewhere on the road. We chose this hotel as it was right by I-495. Then, it was a nice surprise. Very enjoyable stay ! The restaurant in front was very eclectic and different, yet good.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the time to leave some wonderful feedback regarding your recent visit to our property. I'm glad to hear that we were able to provide such an enjoyable experience for you and you found everything to be up to your standards regarding cleanliness and hospitality. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

"Not up to normal Best Western Plus standards!"

2
10/08/2017

Having stayed in perhaps 40 Best Westerns, of which most were "BW Plus", we know what to expect. This one did not come close. In lobby, they never have coffee, tea, water. At breakfast, no waffle or pancake. In room, handles nearly fell off door to bathroom and on the sink. Altogether, a bad stay, so we heartily suggest that you drive further north to BW in Concord, New Hampshire, which offers the usual excellent BW experience.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you thought your stay with us wasn't up to normal "Best Western Plus" standards and you encountered issues with your room during your time with us. I have discussed the possibility of allowing coffee/tea/water to be available for the guests 24/7 in the lobby area with my management staff. As you may have noticed at the hotel, we are currently in the process of undergoing some major renovations which also includes our breakfast café area. Due to the breakfast being in the lobby for the meantime, we are not able to provide waffles for guests at this current time. We would certainly love the opportunity to see you again once we have fully completed renovations so we may have another opportunity to provide you with a more superior stay.

"Disappointment With Honoring Travel Coupon"

3
07/08/2017

Simply stated, we travel the USA a lot...and nearly always us Travel Discount Coupons. BW would not allow us to use the coupon. They were not sold out, but refused to allow us to use it. Manager on duty was nonchalant about why we could not use the coupon. I am a Rewards Member, and felt put out about my treatment.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. On the travelers coupon that you presented to my front desk associate clearly states under the rate "Based on availability". Once the hotel reaches a certain amount of rooms for sale, we stop accepting the coupon rate and according to our availability at that time, it seems we did pass our cut-off for the coupon. I'm sorry that you were not able to use the coupon rate with us during your time with us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"3 night stay"

4
01/08/2017

Recommended for reasonably priced visits to greater Lowell, MA area. Convenient location. No hassles check in and check out. Clean room. Renovations in progress to upgrade. Only negatives were limited tv channel selection and unheated , very cold in ground pool.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback about your recent visit to our property. I'm glad to hear that you enjoyed your time with us here and found the rooms to be up to your standards in cleanliness. I have passed the information on the TV channel selections to our general manager so we may discuss what our best course of action to take in regarding this issue. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have an opportunity to provide you with a more superior stay.

"A very pleasant stay!"

5
31/07/2017

As usual BW at Chelmsford, we were well received, lodged at fed. Very well located for easy access to Lowell events, sport, festival, textile industry, beautiful Merrimack River, .... This is not our first time there and we will certainly be back. Stay at the hotel and you won't be disappointed!

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 star rating! Thank you so much for taking the time to leave some wonderful feedback regarding your recent visit to our property. We take great pride in the services that we offer to our guests each day and I certainly believe it reflects on our staff's attitudes everyday. As you noted, we are the sister town to Lowell so it does make for easier access into the city and closer to events like theater, sports and festivals. We're so thrilled that you choose to stay with us every time you visit the Chelmsford area. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to see you again!

"Good despite renovations"

4
19/07/2017

We were greeted by "Evan," who could not have been more welcoming, polite, and accommodating. There are construction and renovations going on, but the hotel is still good with clean, spacious rooms. Though there is no laundry on site, there is a 24/7 huge laundramat nearby. Breakfast was okay, but due to the renovations the breakfast attendant had to run from a storage area for pantry items not sufficiently nearby. That said, under the circumstances they are managing guests well.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you for taking the opportunity to leave such great feedback regarding your recent visit to our property. I'm thrilled to hear that our front desk agent, Evan was friendly and helpful for you during your time with us here at the hotel. We take great pride in the services that we offer to our guests each day and we certainly believe it reflects towards our staff's attitudes. As you have noted, we are currently undergoing renovations to our wing section, wing exterior, breakfast café & fitness center. We would love to have you come back and stay with us again once the renovations have been fully completed so we may have another chance to provide you with another satisfying experience.

"Convenient, very clean hotel"

5
13/07/2017

I was getting tired driving home for NH and stopped at this hotel whcih is right off the highway. It was 3 am and the night staff person could not have been nicer. She checked me in, told me about breakfast and where it would be served. Room was lovely and very clean. Internet was free and worked well. Will stop again the next time I need to stop on the way home.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the opportunity to leave some amazing feedback regarding your recent visit to our hotel. I'm so glad to hear that our night audit staff member was so cheerful and helpful during an early morning check in. Our staff member take great pride in the services that we offer to our guests each day and I certainly believe it reflects upon their attitudes every day. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great stay.

"Very nice"

4
11/07/2017

They're doing well at the Best Western - it looks like a new wing is being added, and some indoor work is being done also. I think a new breakfast room is in the offing. None of this got in our way. Our room was good, clean, breakfast was nice, and if one avoids all the sugary danishes, one can eat nicely. Coffee was good. Staff was uniformly pleasant and helpful. I must mention that we had to change keys two times because they didn't work, and for about an hour we had no hot water. Pool was good. Location is very good, just off Rte 495.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to leave some feedback about your recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and we were able to provide a sufficient stay for you. We take great pride in the services that we offer to our guests each day and I certainly believe it reflects on our staff's attitudes. As you noted, we are currently working on renovations to our wing section, Wing exterior and breakfast café area. We would love to have you stay with us again the next time you're in the Chelmsford/Lowell area so we may have an opportunity to provide you with another great experience.

"One problem-smoke smell"

4
10/07/2017

Complained of cigarette smoke smell on first night but nothing was done to trace the culprit the next two days we were there. Otherwise the stay was good. I do not wish to bad mouth hotel except for the one smoke problem which could have been a arrogant customer with no respect for other customers. Otherwise the stay was what I expect of the Best Western Hotel.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback regarding your recent visit to our property. I'm sorry to hear that your stay was interrupted by the smell of cigarette smoke in the area of your room. We pride ourselves on being a 100% non-smoking hotel; but as you noted sometimes we have guest who do not like to play by the rules. We hope this one small incident wont stray you from staying with Best Western branded hotels in the future. We would love another opportunity to have you stay with us again the next time you're in the Chelmsford/Lowell area again so we may have an opportunity to provide you with a more superior stay.

"Chelmsford Stay"

3
03/07/2017

It work well for us. lofhsophdfwogfhowfogwnbowfpwjep0kdbdoaoasniofliasbobasodaibsidosahganoliahpJ[PAFJINVCODOlj pjGHFVN;CVDLKS;JFOPJG Sldfignpogetihgongp9jtepjghpwmo;mgbhpdf9pgjpkgpjpjgpejg AJKGPOJGSOAJGFlasidhnfpsdighjpiortoegjhe80

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some interesting feedback regarding your recent visit to our property. I'm glad to hear that you enjoyed your time with us here at the property and found that everything was up to a satisfactory level. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

"Wow a Best Western"

5
29/06/2017

Never stayed in a Best Western, no reason, just never did, I have stayed in a lot of Hotels though. They had rooms when others did not. With clean rooms, and lots of value for the money, Best Western will be on my short list next time

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the opportunity to leave some great feedback about your first experience with Best Western! I'm thrilled to hear that we were able to provide such a great atmosphere for you while coming to your first Best Western hotel. We take great pride in the services that we provide for our guest each and every day. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with a great stay!

"Great stay in Chelmsford"

5
24/06/2017

Get a room on this fifth floor. The furnishings are new and the bed was so comfortable. Best sleep on the road ever. The staff was so polite and professional. The breakfast was well laid out and very tasty. Highly recommend this hotel.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the opportunity to leave such a wonderful review about your most recent visit to our hotel. I'm thrilled to hear that you found everything to be satisfactory and enjoyed every aspect of your visit. We take great pride in the services we provide to our guests each and every day. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with another great stay.

"Great place to stay"

5
19/06/2017

We stayed here as we were attending a concert at the National Park in Lowell.Hotel is very close to Resturant's. Staff wonderful and helpful. Clean hotel and adequate breakfast. I would recommend this hotel if you are spending the night in Lowell,Ma

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking the opportunity to leave such a wonderful review about your most recent visit to our property. We take great pride in the guest services that we provide each and every day to our guests and clearly we hit that mark with you. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with another great experience.

"So so"

3
10/06/2017

The hotel is under renovation and that crests odors and discomfort. The milk at breakfast was sour but was replaced at once when I informed the staff about it . The room was dark but comfortable. The microwave was missing but was brought it quite fast when I asked for it .

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback regarding your visit to our property. I'm sorry to hear that you encountered such inconveniences during your time with us. I will definitely be presenting this information to all of our department managers so we may work together and ensure a better overall experience for our future guests.

"Best Stay"

5
09/06/2017

I honestly enjoyed my stay here. My family was able to have all the necessities needed and the room was always cleaned daily. Wvwrymoght we returned to our room it was clean like a 5 star hotel. My kids enjoyed breakfast daily.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect five stars! Thank you so much for taking the opportunity to leave such an awesome review about your recent visit to our property. We take great pride in the customer services and cleanliness that we provide each day. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

"Great Hotel"

5
05/06/2017

The staff was extremely helpful and friendly. Rooms were well-appointed. Hotel was very clean. They are adding a wing to the hotel, but that caused no problems for us. The hot breakfast was good. Highly recommended.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you for taking the opportunity to leave such an amazing review about your most recent visit to our property. I'm ecstatic to hear that you enjoyed every aspect of your stay with us and found everything to be up to your satisfactory standards. We take great pride in the guest services that we offer to our guest each day. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

"Business Trip"

5
04/06/2017

Room is good, very clean, staff is awesome, both professional and friendly. There is a noise problem from the highway but the only other hotel in Chelmsford has the same problem. Good breakfast, coffee pretty good, I think they use Dunkin Donut brand. There are several places to have supper but when I stayed there last year the on-site restaurant was kind of a yuppy atmosphere, overpriced for the serving amounts (supper is my one meal of the day) and the bourbon was watered. The hotel is good, though.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to leave such a great review about your most recent visit to our property. I'm ecstatic to hear that you enjoyed everything with the stay and was able to enjoy all of the wonderful amenities and breakfast items that we have to offer. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with a superior experience.

"Headboard fell off wall & never fixed"

1
23/05/2017

The headboard literally fell off the wall when we walked into the room and fell onto the bed. Luckily no one was hurt. They were notified right away. They said someone would fix it in the morning but no one ever did. It remained off the wall until we left the next day. I asked for them to refund my money for one of the two nights but they refused and offered me 20% off one nights stay instead. I said it was unacceptable. They refused to do anything more about it.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave a review about your most recent visit to our property. I'm sorry to hear that the headboard had fallen off the bed upon entering your room and that our staff did minimal to help the situation. We always take every guest comment very serious and we have been working diligently with our maintenance staff to determine how it occurred and how we can prevent something similar from occurring again. We would love to have you return with us again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with a superior experience.

"Great staff great location."

5
21/05/2017

Amazing team work and a great place to stay. Ask for a room facing Chelmsford Street. With a 24 hour mini mart and gas station and a restaurant next door, a perfect place to stay. Breakfast is nicely appointed as well

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect five stars! Thank you for taking the time to leave such a great review about your most recent visit to our property. We take great pride in the customer services that we provide to all of our guest. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with a superior experience.

"Great place for the price!"

4
19/05/2017

I have stayed at this hotel many times over the past 9 months for business and I have never had a bad experience. The staff is extremely pleasant and helpful. The complimentary breakfast includes eggs and either bacon or sausage plus make your own waffles. The outdoor pool & work out room are small but nice. They are currently renovating some rooms but I didn't hear any noise from this.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave a review based on your recent visit to our property. I'm glad to hear that you are enjoying your time with us and always choose to return to the hotel whenever you visit the Chelmsford/Lowell area. We take great pride in the services that we provide to each and every single one of our guests. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with a superior experience.

"Golf trip"

3
24/04/2017

Arrived late and the staff member was quite pleasant. Overall the room was quite average with nothing to make it stand out in a crowd. The shower and wash room facilities were tired and took quite a bit of coaxing to work. All in all an average experience

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave a review based off of your most recent visit to our property. I'm sorry to hear that we weren't able to offer such a stellar experience for you. We will definitely be taking the information you've given us and review it with our housekeeping and management staff to see how we may be able to improve in these areas in the future. We thank you again for you staying with us and we would love the opportunity to have another chance to provide you with a more superior experience.

"Ok at best..."

3
19/04/2017

Nothing wrong with the place but nothing to like either. It's average. Got a good deal online so I can't complain, I got what I paid for. Probably won't be at the top of my list when looking for something outside of Boston next time.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave a review about your most recent visit to our property. I'm sorry to hear that we weren't able to offer a five star experience for you when you visited our property. We strive to deliver nothing but the best in overall guest satisfaction and it seems we missed the mark on delivering that to you. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area so we may have a better opportunity to provide you with a five star experience.

"Great place to stay"

5
18/04/2017

Very friendly people. Clean room. Breakfast was excellent good choice of food. Great location to get where you want to be near route 3 and Boston. Also lots or restaurants near by next to 495 I would recommend this hotel to everyone.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect five stars! Thank you so much for taking the opportunity to leave such an amazing review of your most recent visit to our property. I'm ecstatic to hear that you enjoyed everything about your stay from the cleanliness of the rooms, to the friendly staff we have available, all the way down to our fresh and hot complimentary breakfast that we offer each morning. We certainly look forward to seeing you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with nothing but the best in overall guest satisfaction.

"easy to find"

5
16/04/2017

Clean, quiet, large room. Very very friendly with awesome breakfast. Cant think of anything missing. They are renovating so its not a new property but quiet safe neighborhood. Took us 32 minutes to downtown Boston

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect five stars! Thank you for taking the time to leave such an awesome review based off your most recent visit to our property. I am thrilled to hear that you enjoyed everything from the comfortable beds down to the delicious, hot, complimentary breakfast we provide for each of our guest in the am. We take great pride in the guest services that we provide here to each of our guests and clearly we were able to provide that for you. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with nothing but the best in guest overall satisfaction.

"Love this property!"

5
03/04/2017

I loved EVERYTHING about this Best Western property. From the outstanding customer service, to the cleanliness and comfort of the rooms, to the delicious hot, full breakfast that this hotel has to offer. This should be everyone's #1 choice when visiting the Chelmsford area

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to leave such an incredible review about your most recent visit to our property. I am ecstatic to hear that you enjoyed every aspect of the property and took advantage of all of the wonderful amenities that we have to offer. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with nothing but the best in overall guest satisfaction.

"Bring ear plugs"

3
03/04/2017

The good: Breakfast is excellent with a wide variety of self serve options. Rooms are clean and adequate. Prices are lower here than in Billerica. There are stores restaurants and businesses nearby. The not so good: The highway is very close by so the truck noise will be a bother to anyone who is sensitive to noise. Request to stay on the first floor or bring ear plugs.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to leave such a wonderful review about your most recent visit to our property. I'm glad to hear that you enjoyed your time with us and were able to partake in the hot, complimentary breakfast that we have to offer in the am. We certainly believe that is one of our biggest drivers here and we believe a healthy, delicious breakfast is key in starting your day off right. We look forward to seeing you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with outstanding customer service.

"Good hotel facility and excellent breakfast"

5
01/04/2017

All features of the hotel and room were very good quality. The crowning surprise of the stay was the breakfast this hotel serves. Variety, presentation, and quality of the food were well above average. For once it wasn't all just carbs!

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the time to leave such a wonderful review about your most recent visit to our property. I am ecstatic to hear that you especially enjoyed our wonderful hot, complimentary breakfast that we have to offer. We believe a nice, healthy breakfast in the morning is key to starting off your day right and that's why we offer such a diverse menu so everyone can enjoy what we have to offer! We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with nothing but the best in overall guest satisfaction.

"my stay in the BW"

4
26/03/2017

I and my 17 year old granddaughter were traveling back from Florida to Maine. We were trying to make it home but just couldn't do anymore miles this night, So pull off on exit and found this BW I was thinking oh be this nights sleep is going to cost me a pretty penny!! I told the lady at the desk why I needed a room, she then told me the room price , then she offered me to sign up for the BW card which was as easy as just saying yes!! It saved me a nice little chunk of change. Our room was big, nice ,comfortable, Breakfast was great!! would stay at this Hotel again!

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to leave such a great review about your most recent visit to our property. I'm thrilled to hear that our staff was able to assist you in finding a reasonable rate during your travels. We LOVE to hear when we have new sign-ups for our Best Western Rewards and we hope you take advantage of all of the wonderful benefits it has to offer our loyal guest! We would love to have you stay with us again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with nothing but the best in overall guest satisfaction!

"What a great place to stay!"

5
15/02/2017

Fresh, clean and lovely rooms! Very helpful staff providing 150%, easy parking and access to 495/93/3. Heartily recommend! Why does TripAdvisor want me to add more characters to this review? Lousy software, TripAdvisor!!!

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to leave such an amazing review about your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your time with us from the fresh, clean rooms down to our lovely, caring staff. We really give our 110% when it comes to providing guest services to our guest and I'm glad that you were able to experience it with us. We look forward to seeing you again if you ever visit the Chelmsford/Lowell area again!

"Perfect for our needs"

4
27/11/2016

Friendly attentive staff, and the rooms were clean and comfortable. Good shower!! The free breakfast was also a pleasant surprise. They offered, make your own waffles, eggs, bacon, sausage, cereal, breads, pastries,yogurt and fruit. Plus coffee, tea and juice. Great way to start the day.

"Inconsistant"

2
25/10/2016

A/C worked poorly/could not open windows bed horribly stiff tv had 30ish channels, 1/3 out of order The bed had a bottom sheet, a super slim 'down imitation layer and then another sheet. Did they just not give us any sort of regular comforter? Cool staff, but inconsistency of rooms will lead me to avoid here in the future.

Margeoc, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to review your most recent visit with us. I would like to sincerely apologize for the conditioning of the bed and room that was presented to you during your time with us. This is something that is certainly not common for our housekeeping staff here. I want you to know that with your help, we are able to work diligently with our housekeeping and maintenance staff so we may correct these issues and others that are presented before they effect future guests. I'm glad to hear that you were able to enjoy the company of your wonderful staff during your stay. I sincerely hope this one experience won't drive you away from visiting any other Best Western hotels in the future. I hope in the future you would consider staying with us again so we may have another opportunity to provide you with a better overall service and a better rooming experience.

"Better than expected!"

4
17/10/2016

I was apprehensive to try this chain, we typically stick to Marriott or Hilton hotels but, it was close and we needed to be somewhere very early with small kids and breakfast was included so, how bad could it be? After reserving another member of our team (youth sporting event 4 families) mentioned that breakfast didn't start until 7AM and we needed to leave by then. I called prepared to cancel but, they accommodated us and opened breakfast 30 minutes early:) Pleased before check in! The actual stay: The lobby was average not the best smell but, the front desk woman was friendly...a little chatty but super nice. Rooms were clean and a good size, the bathroom definitely could have been cleaned better. I wanted to give the kids a bath but, opted for shower based on level of cleanliness. It wasn't dirty really but not super clean either. There was a decent sized fridge and the pillows seemed close to brand new. Main room wa above average for cleanliness. I found the room to be quiet for a hotel too and we were close to the elevator which it typically louder. We also ate at the adjacent restaurant, definitely over priced for what it was and not really a kid friendly menu but, they didn't bat an eye at a few cocktails 3 appetizers and 12 shirley temples so, it wasn't uncomfortable either. Breakfast, which they opened early for us is where they overachieved in my opinion. Huge variety, hot eggs, bacon and a waffle station HUGE plus, an entire gluten free table. gluten free muffin, bread (separate toaster) gf cereals. As someone with Celiac, I usually grab a banana and coffee at hotel breakfasts but, I went all in. I really appreciated the early opening and everyone was pleasant:) I will not be afraid to try Best Westerns any more.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to share your experience with other travelers. I'm thrilled to hear that we were able to make your stay such an enjoyable one and that our breakfast staff was able to accommodate such an early opening for breakfast ! We always try our best to implement a little bit of everything into our selections so we can make sure everyone leaves with a great start to their day. We are currently reviewing the cleanliness of that room and others so we may take this as a learning tool to improve ourselves for future guests. I'm glad to hear that our property was able to erase any negative thoughts you've had in the past about Best Western properties. We look forward to seeing you again if you ever visit the Chelmsford area again!

"Don't judge this hotel by the cover"

4
12/10/2016

Lots of good things going on at this hotel, especially the staff! The outside appearance and some areas inside are rather run down looking or drab. The rooms themselves are spacious and nice. Everything worked well in room and fitness center. Rooms cleaned and beds made everyday.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to share your most recent visit with other travelers. We certainly take pride in the hospitality service that we provide here at the hotel and we are glad you were able to experience it first hand. We are currently wrapping up renovations to our lobby area and more improvements to the entrance and front of the building are soon to follow! We certainly hope you'll consider staying with us next time you visit the Chelmsford area so you can see all of the newest editions! Thank you again for completing this review and your continued loyalty to the brand.

"Just Okay"

3
05/10/2016

We normally don't stay in Best Western but since this was a plus and we were in the area we thought we'd try it - it's tired and needs remodeling. We were in a handicap room near the elevator that was going to be repaired the next day so in the morning we carried all our things down the stairs and the elevator was still working. They had told us the night before to not to use the elevator in the morning. The room needed updated badly - patches on the wall from holes, old looking carpeting - how this is a plus I'll not know. The breakfast in the morning was okay. Sorry to rate it so mediocre but it is what it is.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to complete this survey regarding your most recent visit to our property. I apologize for all of the issues that arose during your visit. At the time of your stay, we were going through inspections with our elevator system and we had a delay in time with the elevator company. We are currently brainstorming some ideas on how to improve our guest rooms and with your help, we are able to identify the areas that need the most attention. More improvements to our hotel and breakfast are soon to follow! I hope you'd consider staying with us again in the near future so we may have another opportunity to provide you with a better overall service.

"Great hotel including breakfast"

5
03/10/2016

I found this hotel online, & it was great. The location was easy on & off 495, yet there was a cute little retail are nearby with lots of restaurant choices. There was also a paved walking/ running path nearby through the woods. The hotel rooms were large, clean, & comfortable. Breakfast was included, & there was a large selection of foods from yogurt, cereal, toast, bagels, muffins, eggs, make-your-own waffles, ... . The front desk people were friendly & helpful, especially Evan. We signed up for their rewards program & will look for these hotels when traveling.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to write about your most recent visit to our property! I am thrilled to hear that you enjoyed your visit to our hotel and enjoyed not only what we have to offer, but what the town of Chelmsford has available as well. As you noted, our breakfast has a wide variety of items to choose from and I'm glad to hear that everyone in your party was able to find something they could enjoy. We would love to have you visit us next time you're in the Chelmsford area so we may have another opportunity to provide you with excellent hospitality service. Thank you again for your review and your continued loyalty to the Best Western brand.

"Great Hotel"

5
02/10/2016

The beds are so comfortable and the room is spacious. We had a king-sized bed room with two comfortable chairs to view TV from. It had a balcony with two chairs outside. We also had a desk with chair.. The hotel was quiet and the breakfast room was spacious. We really thought the staff was helpful and nice--both lobby clerks and maids. It had a refrigerator, but no microwave--in the room. The breakfast was better than most. We enjoyed our stay.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for sharing such a wonderful visit from your trip to our property. I'm thrilled to hear that you were satisfied with every aspect of the hotel from the rooms, to the breakfast, all the way down to our lovely staff. We take great pride in the hospitality services that we are able to provide for our staff . We would love to have you stay with us again in the future so we may have another opportunity to provide you with excellent service. Thank you again for your review and your continued loyalty to the brand.

"Great deal - good room"

5
27/09/2016

I used a coupon for a great rate on this hotel, and I am so glad we stayed there! We were there for 2 nights, and they upgraded us from what the coupon listed to make sure we were comfortable (2 parents, 1 child). The hotel was clean, the staff were great.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to write this awesome review about your most recent visit to our property. I'm thrilled to hear that our staff was able to accommodate you and your family so you were able to be comfortable during your visit. We would love to have you stay with us again so we may have another opportunity to provide you with excellent service. Thank you again for staying with us and your continued loyalty to the brand.

"Really more like a 2.5 for me"

3
24/09/2016

A few steps above a Motel 6 or Econo Lodge. If you pay about $80 a night (with a bidding site) you feel OK about this purchase. If you end up paying closer to $126 you will feel ripped off. Once you leave the lobby & dining area much of it seems worn out, faded. Odd rug odors seemed to permeate different floors. But first the basics: Comfortable bed, quiet AC, large rooms, EXCELLENT FRONT DESK SERVICE, nice continental breakfast with hot items. Small fitness center, computer are for business. I did not feel nervous about parking our car out front. The location isnt bad for getting in to Boston or Worcester, about 45 minutes. Did not check out the pool since it was Sept. Now the negatives: Stains on our bedding, places where things were removed from the walls had wholes and crumbles, the halls look like institutional dorms from 1950, hair left in our shower. Not the hotels fault, but I feel compelled to advise people: 1.Numerous times did we see guys walking around covered in tatoos with no shirts on, sometimes smoking outside the hotel. 2. Someone on our floor was smoking pot and the smell drifted under everyone's door. 3. Someone on our floor had a little party with middle eastern music and spicy food. I grew up near NYC so I'm well accustomed to this. I don't mind it if I'm throwing the shin-ding, but wouldnt do that at 1 am when others are trying to sleep in a hotel. So to wrap up, I guess this place is OK for a quick stay on a budget. But keep in mind that either the location, or price, seemed to attract a certain clientele the night we were there. Felt a bit shady. It's not really the hotels fault, so I bumped this up a notch to 3 stars. We probably will not stay there again. Also, they are undergoing renovations so I think improvements are on the way.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to review your most recent visit with us. We try our best to make sure every guest is 100% satisfied with their stay and clearly we didn't put our best foot forward to make this happen. We thank you for your wonderful comments about our staff and I'm glad you were able to enjoy our hot, complimentary breakfast in the am. We believe these are our biggest drivers here at the hotel and believe they are a huge asset to what makes our hotel stand out from others in the Chelmsford area. We are reviewing all of the areas you had mentioned during your stay and we are working diligently with our maintenance and housekeeping staff so we may improve on these issues before they become "larger than life." As you mentioned, our hotel has currently wrapped up renovations to our lobby and breakfast areas and so many more are soon to come! I really hope in the future you will consider staying with us again so we may have the chance to redeem ourselves and have a better opportunity to provide you with a better service. Thank you again for taking the time to complete this review and your continued loyalty to the brand.

"Over night stop while traveling"

3
21/09/2016

My husband and I stopped over night while traveling back from Maine. Gentleman that helped me at check in was very nice and informative. Room was the standard off the highway hotel pretty much no frills. They did offer free breakfast in morning did not have but dinning area very clean and looked like a decent assortment of stuff for a free breakfast.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for completing this review after your recent visit to our property. I'm glad to hear that you enjoyed your time with us and that our staff was able to assist you upon check in. We would love to have you stay with us again next time you visit the Chelmsford area so we may have another opportunity to provide you with exceptional service. Thank you again for your review and continued loyalty to the brand.

"Comfortable and well appointed hotel. "

5
18/09/2016

We stayed here for one night and I would be happy to return. It is comfortable, modern, well appointed and has helpful and friendly staff. The bed is very comfortable and like everyone, a hot shower is important. I would recommend this hotel.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you so much for this amazing review after your most recent visit with us. I'm thrilled to hear that you enjoyed your time with us here at the hotel and that you were able to partake in all of the wonderful amenities we have to offer as well. We would love to have you visit and stay with us again next time you're in the Chelmsford area so we may have another opportunity to provide you with exceptional service. Thank you again for taking the time to complete this review and for your continued loyalty to the Best Western brand.

"should be rated much lower"

1
14/09/2016

The elevator didn't work, the room smelled like smoke, no HBO or premium channels, slow wifi, loud fan in bathroom, very outdated bathroom, noise from parking lot all night,and the bed was uncomfortable .However,the staff was friendly and the breakfast was good with plenty of room.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to share your most recent visit with us. I certainly want to apologize for all of the errors and mistakes you encountered during your time with us. This is something that is very unlikely of our staff and we will be working diligently with all of our staff members and managers to resolve these issues and figure out the best course of action to prevent these sort of incidents from happening again. I'm glad you enjoyed the hospitality of the staff and were able to partake in our complimentary, continental breakfast in the morning. We would love to have you stay with us again next time you visit the Chelmsford area so we may have a better opportunity to make your next visit more enjoyable.

"Halfway to maine point from philly"

4
06/09/2016

Room was clean, mattress was not great and the elevator was a little scary. The staff was friendly and the buffet was excellent! It was quite easy to find and there were plenty of places to grab a bite.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking this time to share your experience with other travelers. I'm sorry that your recent visit did not exceed your expectations and we are reviewing all the information provided to see how we may improve for the future. We are currently undergoing renovations to our "scary elevator" and those should be completed in the following week. I'm glad to hear that you enjoyed your visit for the most part and were able to enjoy our hot, complimentary breakfast as well. We hope you'll visit us again next time you're in the Chelmsford area so we may have a better opportunity to make the next stay more enjoyable ! Thank you again for your continued loyalty to the brand

"very good all-around experience"

4
05/09/2016

recently stayed overnight at this hotel, as I had a family party in nearby Tyngsboro. It's in a perfect location, right off I-495, and a short drive to the Lowell train station. No real complaints with this hotel. I do have to give a shout-out to Jasmine (?) who checked me in. I called the hotel the night before to request an early check-in. I arrived at the time I mentioned, and the check-in went smoothly. Also, as I left the hotel to head to the party, Jasmine asked if everything was ok with the room. I can't recall ever being asked at any other hotel, if everything was ok with the room. I would definitely stay at this hotel again!

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to write this warming review about your most recent visit to our hotel. I'm thrilled to hear that you enjoyed your time at the hotel and that Jasmine was able to provide early check-in. It's always great to have guests visit us early so they may have time to explore the hotel and enjoy all the wonderful amenities that the hotel has to offer. We certainly look forward to seeing you next time that you visit the Chelmsford area !

"Convenient Stop near Rt 495"

4
02/09/2016

On our way from NJ to Maine to vacation we now stop overnight at the Best Western in Chelmsford. We travel on a Friday and can just make it to Chelmsford before the traffic becomes impossible. We don't travel all the way up on a Saturday because then the traffic is guaranteed to be impossible). It is a lovely stop with restaurants, shopping and movies nearby. The room was clean and very comfortable and the free breakfast was ample and diverse. This was our second stop there and we plan to stop there next year.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to complete this survey regarding your recent visit to our Best Western property. We're always glad to hear that we have returning guests who love to stop with us and I'm glad we were able to make this stay just as great as the last one. As you mentioned, we are conveniently located off of I-495 and have multiple restaurants and attractions in the general area. We cant wait for you guys to join us again year when you visit the Chelmsford area during your vacation!

"Great Stay"

5
01/09/2016

I would recommend anybody to stay at this hotel. It was clean, even with a small remodel happening. Staff could not do enough to be helpful. The desk person remembered our name from a prior stay about a month ago. They were very helpful with information about amenities in the area as well as directions.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to leave this wonderful review about your recent visit to our property. Its always warming to hear that our staff go above and beyond with our guests to make sure that each visit is just as memorable as the last. As you mentioned, we are currently wrapping up the last of the renovations to our lobby area. We hope to see you next time you visit the Chelmsford area to see all of the new improvements!

"Awesome place to stay"

5
29/08/2016

I have been at several Best Western Hotels recently and this hotel exceeded my expectations. I decidedly to go there because of the outdoor pool. I went to this location while my fiancé was working and then he would stay after work. My main focus was for relaxation. The only thing I would like to mention is- I would like a Jacuzzi outside near the pool.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for leaving this wonderful review about your recent visit to our Best Western property! I'm thrilled to hear that we were able to exceed your prior expectations and make your stay just that much more enjoyable. As you mentioned, we do have our wonderful, outdoor pool which is open every memorial - labor day. We certainly agree an addition of a hot tub would be perfect and we have certainly taken your comments into consideration. We thank you again for choosing to stay with us and we appreciate your loyalty to the brand.

"Excellent"

5
26/08/2016

Very nice place to spend the night. It was very clean. The elevator was fast enough. Breakfast had a wide range to choose from-- which included a gluten-free bar. I thought that definitely was a "Plus" for many who need that.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to share your Best Western experience with other travelers! I'm thrilled to hear that you were satisfied with your recent stay at the property. As you mentioned, we do provide plenty of gluten-free options here for our hot, complimentary breakfast as we feel that everyone should be able to enjoy a refreshing breakfast to wake up in the morning to. We hope you'll join us again next time that you visit the Chelmsford area!

"Last Minute Decision"

5
22/08/2016

Worth it without any regrets. Coming back from a concert and still had a 30 minute drive. Was tired and decided to spend the night. Great decision and experience. The location was conveniently located right off the highway.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your Best Western experience with other travelers on this site. I'm glad to hear that we were able to provide a last-minute booking for you so you may rest after such an eventful night. As you mentioned, we are a great destination for travelers coming from the Boston area as we are only 45 minutes north of Boston and right off of I-495. We hope that you'll visit us again if you ever pass through the Chelmsford area.

"Nice stop"

4
22/08/2016

Hotel was being updated and under construction. The staff were great and cheerful. Rooms were clean and well appointed. Convenient to interstate. Free hot breakfast. Decent discount with AAA membership .

Margeoc, Front Office Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your Best Western experience with other travelers. I'm thrilled to hear that you had such a pleasant stay with us and enjoyed the comfort of our staff and hot, complimentary breakfast as well. As you mentioned, our lobby is currently undergoing renovations. With more additions to our guestrooms and breakfast room to follow, we hope that you'll join us again in the near future to see the new changes !

"Service Over abd Above"

5
21/08/2016

The motel is conveniently located and the room includes a balcony. Very clean and comfortable. There is a restaurant within walking distance. Location is just off I-495 in Chelmsford. A member of the staff at this BW went out of her way to make my stay enjoyable.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your travel experience with other travelers on this site. I'm happy to hear that you enjoyed your stay with us and we were able to provide exceptional service during this time. We agree that our hotel is perfect being located right off of I-495 and being North of Boston makes it just a quick 45 minute drive to the capital. I'm thrilled to hear that certain staff members went above and beyond to make your stay that much more enjoyable. It just goes to prove Best Western strives to make each guest 100% satisfied with their stay. Thank you again for such a kind response and we look forward to seeing you in the future !

"Great last-minute pick!"

5
16/08/2016

Two days ago,my husband, son and I stopped in looking for vacancy about half-way home.We had a coupon from the discount book on the Pike. We were offered a better room at a nominal extra cost and we were very happy with it. Maria was very sweet, and even called to check on our satisfaction with the room. The lifeguard was very accommodating with our son, having only a few minutes to swim before closing. The next morning, the breakfast was wonderful. I appreciated the gluten-free options (on a separate table, no less!) I thanked the manager (Debbie?) for that, as some places do not have many choices for us celiacs. Overall, great stay for tired travelers!

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you so much for your kind words in recognizing the hard work of our staff. Our team is truly dedicated to customer service and I'm glad it shows. Debbie does an amazing job in the Breakfast Café and she truly appreciates your comments. I look forward to your next visit.

"Our stay at Chelmsford"

4
16/08/2016

Very friendly and helpful staff. The hotel was very clean, the room was very nice with comfortable pillows and beds and a great shower. We enjoyed the breakfast with lots of hot and cold options. The waffles were delicious! We definitely recommend this hotel and would stay there again.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you, Aimee, for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. I am glad you had time enjoy our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and cooked eggs, bacon or sausage, breads, pastries and beverages. Hopefully you were able to enjoy a cup of coffee in your room with our new Keurig coffee makers. Hopefully you will be able to come back this way and enjoy our outdoor pool, Fitness Center or Moonstones Restaurant and Lounge.

"Good hitel"

5
12/08/2016

We stayed 6 nights in room 345. Room was large with a balcony. Staff were very friendly and helpful. If you are wanting to head downtown into Boston leave early as traffic into the city is horrendous. We ended up leaving the hotel just after 6am in order to get a good run into town. Breakfast has a selection of hot/cold foods - adequate for our needs. For the price we could not have asked for anything more

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for taking the opportunity to write such a thoughtful review about your most recent visit with us. I'm glad to hear that we had everything sufficiently available for such an adequate stay. As you mentioned, we are a great hotel if you are traveling to the Boston area (while planning accordingly) and we hope that next time you're in the area or need to visit, stop by and see us.

"Best Western Plus, Chelmsford, MA"

5
08/08/2016

We had two different rooms over a short period of time and both rooms were excellent. The first had outstanding features, the second room had normal features but was still better than expected. The staff was friendly and helpful and the breakfasts were good.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you or such kind and caring words about your recent stay with us. I'm glad to hear that you enjoyed both of your stays with us and that you were also able to enjoy our hot, complimentary breakfast as well. We appreciate your lovely review and if we have the opportunity we would love to have you come back and join us again in the future !

"A classy three-night stay!"

1
07/08/2016

We stayed at BW Chemlsforf for three night with our grand son who was atending a Hockey Showcase at UMass. Our stay was pleasant in all aspects = room, breakfast, wifi, tv, ... and especially staf members. Price of room was very reasonable. BW is usually our hotel preference and, at Chemlsford were were not decived. If ever again in the area, we will stay there again. Special mention: a royal treament during our 3-day stay in Lowell, it was Folk Festival at Lowell weekend. Being a Cajun, bluegrass and fiddlers fans, we were just thrilled. Super weekend. Returning for sure. Denis & Monique Rockland ON Canada

"Ok for a one night stay"

3
02/08/2016

Stayed here on our way home to Pennsylvania from Maine. It was fine for a one night stay. Breakfast was great-lots of options! Beds were comfy but there were ants in the bathroom and the wifi was spotty. Our room was not ready for us at 3:30 when check in is at 3:00. That was a bit frustrating. The pool was very nice and staff was friendly.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your Best Western experience with other travelers. I'm glad to hear you enjoyed your stay with us on your return home to Pennsylvania. I'm thrilled to hear you enjoyed our hot, complimentary breakfast and you were able to take a nice dip in our outdoor pool. I apologize for the delay in check-in, we will certainly take this information and use it to improve our staff.

"Needed a Room"

4
01/08/2016

Our daughter was delivering our first granddaughter and we needed a place to stay the night. This hotel was the only one with a room in a 25 mile radius (except for one very overpriced Comfort Inn). We we accommodated at 4 in the AM and the accommodations were very comfortable.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your wonderful experience with us here and congratulations to your daughter as well! I'm glad to hear you were able to get accommodations for such an early and un-expected arrival. We hope you'll stay with us again if you ever visit the Chelmsford area !

"worth the money"

4
25/07/2016

It was worth the money we paid. i would stay there again. Located close to many restaurants and shopping places and right off the highway. Hotel staff was helpful and friendly. Pool was clean and maintained.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the opportunity to share your recent stay at the Best Western Plus with other wonderful travelers. I'm excited to hear that you had such a great time and enjoyed your stay and was able to take the opportunity to visit our beautiful, outdoor pool. Being right off of I-495 makes it very easy and convenient for traveling from or to the Greater Boston area. We hope you'll stay with us again if you visit the Chelmsford area.

"NO AC in the corridors and elevator"

3
25/07/2016

We stayed here on a day that reached into the mid to high 90s for temps. While that is unusual for this part of the country, it still routinely gets up into the 80s at this time of year. What a shock to realize that the extremely slow elevator and the corridors above the first floor (the hotel has 5 total) were not air conditioned. I could not imagine the poor housekeeping staff working in those conditions. The floor in our room appeared to have been vacuumed in a rush based on the pretzel crumbs between the wall and the bed and the buildup of detritus (grass pieces, crumbs, dust) in the harder to access areas. The bathroom floor looked like it had been mopped without being swept first based on the large quantity of long black hair stuck to it. I let the front desk know and they sent someone up to take care of it while we were out but I was surprised to encounter that at a BW PLUS. So not my best experience at a BW but it wouldn't keep me from giving them another shot. Maybe not at the height of summer though.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to share your recent visit with us and other travelers. I want to ensure you that we have certainly addressed both housekeeping and maintenance about the issues that you've addressed. I certainly agree that the temperatures here in Massachusetts can get very high into the high 90's and heat does effect everyone in it. I'm glad to hear you won't take this one bad experience against the Best Western brand and we would certainly love to have you visit us again. Maybe even on a hot summers day and you can relax outside next to our beautiful, outdoor pool.

"Best Western"

3
20/07/2016

Fine for our trip, but nothing exceptional about the hotel. Our hot water was turned off for a day and a half. The hot and cold were also switched in the bathroom. The breakfast was a large display, although few healthy options. The location was nice and provided easy access to the highway. Overall, not great, but fine for a place to sleep.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your experience with the Best Western Plus with other travelers. I'm glad to hear that your trip was a pleasurable one and you were able to took advantage of our hot, complimentary continental breakfast in the am. The convenience of being right off of I-495 in MA makes us the perfect hotel for providing easy on and off access for travelers to the greater Boston area. We hope you'll stay with us again if you visit the Chelmsford area!

"Older Hotel--but outstanding stay"

5
19/07/2016

Don't be misled by the 5-story brick building you spot when entering the parking lot of this Best Western. It is always clean, well kept up, and has staff that is anxious to server their customers! We've stayed here many times, and each time are pleased. If a problem is encountered, it is remedied quickly.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking your time to write such a wonderful review of your recent stay at our property. As the saying goes, "Don't judge a book by its cover" and that's exactly what I think when I read this. We take pride in our hotel from the cleanliness of the interior/exterior to the wonderful staff that keep it running 24/7. We certainly appreciate your continuous relationship with the Best Western brand and we look forward to having you visit with us again.

"Employees excellent"

4
18/07/2016

Every employee I came in contact with was beyond helpful and sincerely nice!! I received a call prior to our teams arrival asking if we needed breakfast at a certain time as our team was playing early both Saturday and Sunday. They switched the normal opening of breakfast from 7am to 6am to accommodate our team and their families. So very helpful and appreciated!!

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for completing this review about your recent stay at the hotel. I'm thrilled to hear that our staff was able to accommodate you and your team with the breakfast times in order for you to make the games on time. We take pride in our wonderful staff here at the hotel. We hope you'll stay with us again next time you visit the Chelmsford area.

"Nice"

4
17/07/2016

We spent the night at this hotel while we were passing through. It was nice. Basic and clean. The staff was exceptionally friendly and gracious. The lobby is being redecorated so there was not much there, and there was a strong odor of paint and new carpet, but the odor did not affect the guest room. I imagine this will only last until the project is done, no big deal. The bathroom in our room needed some upgrades. It was clean, but definitely older. The sink faucet dripped, and it was difficult to control temperature. Some of the wallpaper was peeling. But, again, it was very clean. The TV is through DirectTV, and it was a somewhat stormy night, so the reception was terrible, and about 6 channels were out entirely. When we woke in the morning all of the channels came in and were very clear. The bed was very comfortable. We had dinner and drinks at Moonbeams, across the parking lot. Really very very convenient, tasty food, and a nice bar. This is a decent, clean, friendly hotel.

Margeoc, Front Office Supervisor at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for writing this review about your recent stay at the Best Western. I'm glad you enjoyed your stay and noticed the hotel is currently in renovations with our lobby area. Once we complete renovations to our lobby, we will begin on the guestrooms next. We hope once renovations are completed you will return to visit and see the new changes!

"Just Okay"

2
12/07/2016

This Best Western hotel seems old and dated. Even though they say they have updated the rooms the mismatched light switches and rusty screws in the bathtub make me believe otherwise. The fan comes on in the bathroom even if you only want light since there is only one ugly brown switch. it is loud and prevented me from listening to the morning news as i got ready. The one elevator is terrible slow. The lobby was being painted and roped off with it seemingly no one working on it the entire 5 days I stayed.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to complete this review on your latest stay at the Best Western. I want to let you know we have certainly reviewed this information with our maintenance department so we may have the opportunity to correct these issues before they have the opportunity to get worse. As you noted, we were working on renovations to our lobby area during your visit. I am happy to say we have finally finished with them and our lobby looks stunning. We hope that if you ever visit the Chelmsford area again, you would consider us again and see the renovations in actions.

"nice place"

3
12/07/2016

We would hit this place again, it was well located and everything was perfect, the breakfast place was just complete and good quality, fresh and the people staff are very kind and willing to help you with any of your needs

Margeoc, Front Office Supervisor at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Guy, Thank you for taking the time to review your past stay at the Best Western Chelmsford and we're certainly glad to hear you enjoyed your time with us. We hope that you'll stay with us again to enjoy the hot, complimentary breakfast and interact again with our friendly staff.

"Great Location with Friendly Staff"

5
03/07/2016

We stayed for a conference in Lowell. Great location with an easy commute to UMass Lowell. Staff was super friendly and offered directions and ideas for our free time. The ease of the commute to the Train Station for a relaxing trip into to Boston is Great! If we find ourselves again here we will most certainly be laying our heads to rest here again.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW ... a perfect score ... Thank You !!! As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city . You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or the historic mills or UMass in Lowell, MA. We hope to see you again.

"A pleasant and comfortable stay"

4
20/06/2016

We stayed only one night here during a weekend road trip that included a visit to historic Lowell. This hotel is just a short drive from Lowell. We very much enjoyed our stay. The front desk staff was extremely personable and the young man who checked us in also gave us a phone call to make sure everything was okay. I really appreciate that kind of service! We had a basic double room with two beds. Although the decor seems a little tired, the room was extremely clean and the beds were extremely comfortable. A small refrigerator and a Keurig coffeemaker were in the room. The television channels are not plentiful , but the TV reception was good. There is an outdoor pool that closed early, at 7pm, so we did not get to use it. Although we were given access to the free wifi, the service did not work when I signed on. It was not a big deal for us, but it could be for others. I would have mentioned it to the staff if it had been an issue for me. Breakfast is included in a lovely breakfast room, and the offerings are basic, but adequate, and include several gluten-free choices. There is free parking for hotel guests. The lobby area is currently under renovation, and I hope there are plans to renovate the rooms as well. I would love to give this hotel five stars across the board; I absolutely give it five stars for service, comfort, cleanliness, and value.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. As you mentioned, we are renovating our lobby and the guestrooms and Breakfast Café are next on the list. Make sure you came back again to see the changes.

"Wonderful hotel"

4
15/06/2016

We booked on the road and as we were reaching the hotel. The staff was delightful and accommodating. The room was very nice and spacious. The bed was comfortable. The breakfast was ample and very tasty. We would not hesitate to stay there again.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you so much for your kind words in recognizing the hard work of our staff. Our team is truly dedicated to customer service and I'm glad it shows. I look forward to your next visit.

"Shabby and expensive"

2
15/06/2016

The rooms are not clean, lobby and reception area are a mess, rooms are old , furniture are shabby, mattress is worn out and needs replacement , yet charged full price. If you are looking for a decent business stay, its not recommended.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you, Shmuel, for sharing your experience and I'm sorry to see that you felt you were not able to give us a perfect score. There is never an excuse for providing a valued guest, such as you, with anything less. As you saw, we are currently during numerous renovation projects including the lobby and guestrooms; I wish we could accomplish it all overnight but unfortunately it takes time, but I am confident the end results will make the transition worth it all. Your invaluable feedback is appreciated and we you'll give us another try.

"Gracious and Comfortable"

5
09/06/2016

As we learned from 2 other hotels, not only was the green book discount not usuable, but the hotels were full. There was no room in the Inn. As panic began to set in, my wife began to call hotels on the way. Evan Leduc was on the front desk when she called THE BEST WESTERN PLUS CHELMSFORD INN in Mass. Evan told us they wern't taking the green book rate but gave us a great AAA rate. When we arrive 30 minutes later he recognized my wife's voice from the phone and welcomed us. We had a well appointed king size bed and several chairs. The lighting in the room was great. Most have lower wattage bulbs. The lamps all had 2 outlets in the base so phone charging was easy. The desk was away from the AC so that you could sit at the desk and not freeze. The shower was excellent and maintained the same temperature. The bed was VERY COMFORTABLE. Some people have complained about a bare bones free continental breakfast. You are wrong. I have rated many breakfasts. This one was great. I watched the 13 year old boy make 6 pancakes for his family. Therewas a larger than usual selection of cereals. The blueberry muffins were fresh. There were eggs and bacon, hot packet of cereal. There were fruit, bagals, danish,. There were several different kinds of coffee. The room was divided up in stations all around so there were never long lines. YES, I ENJOYED MY STAY. If I can arrange it we will stay here again next week on our way home from Maine.. Thank you for a great stay

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW - Thank you for such a terrific review and for sharing your experience with other travelers !!! Evan and all of our staff truly care about our guests and they really appreciate it when a guest acknowledges their effort. We have done a lot of work in our guestrooms with more to come .... you probably noticed that we are currently renovating the lobby which should be done in a few weeks. Hopefully you'll get a chance to stay with us again.

"Thanks very much"

5
05/06/2016

Thanks Bill and Tina for helping me out when another hotel I've was counting to for years told me no rooms available couldn't take me in you did thanks so much for your kindness and working with me on price hada very very comfortable bed and a very nice room I will be coming to you from now on sorry motel six you just lost a loyal customer thanks best Western youjustgaind a loyal customer see ya soon bill and Tina thanks

Bill D, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
We are equally as excited to have you as a loyal customer. Bill and Tina are awesome and we are so lucky to have them on our team. We look forward to your next visit.

"Best lodging in the entire area!"

5
31/05/2016

Staff is extremely warm and helpful. Teeming with comfort and a great atmosphere! Extremely convenient to major roads as well as centrally located for meals if not desiring to use the great facilities in this hotel.

Bill D, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for choosing the Best Western Plus Chelmsford Inn to host your stay. As you mentioned, we are at a great location - only three miles to the historic mills or Tsongas Arena in Lowell, MA or twenty seven miles to Boston. We hope to see you again soon.

"best place to stay"

4
28/05/2016

I like to stay at Best Western Plus. The staffs are friendly.My room is very clean. I wish I could be back this hotel one more time to enjoy it or the other location with the same brand name on my future trip.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear 5luani, Thank you so much for such a wonderful review, we agree we are the "Best place to stay" when visiting Chelmsford or Lowell. We also wish to see you back in the near future as we will recently be updating our public areas to better accommodate our guests. We thank you for the opportunity to host you at our beautiful hotel. Kindest Regards, Jon E. General Manager

"Surprisingly Great Stay"

4
26/05/2016

We stayed here while attending a UMASS Lowell graduation. When we booked it was for distance to the graduation with low expectations. When we got our room it was standard. Comfortable queen size bed, cute little "lounge" area and a nice sized bathroom. Everything was clean and the balcony overlooked the back of the hotel... which we were shocked! They have a huge fenced in pool and large "backyard" area. Nicely kept grounds. The offer free breakfast which included a make you own waffle station with all the fixins, a build your own breakfast sandwich station, an oatmeal station and cereal options. Coffee and juices as well as pastries were also available. The front desk was helpful and overall we had a great stay!

"Avoid it. There are many hotels in the area."

2
26/05/2016

My bill was wrong. It was a simple fix. It wasn't even a matter of the charges. After 3 requests and no response, I realized they simply do NOT care. The coffee maker didn't work and they had no solution for that.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Kendra H, Thank you for taking a moment to share your feedback regarding your recent stay with us at the Best Western plus Chelmsford. I was very disappointed to hear that you felt dissatisfied with the service you had received. I know our Front Desk Agent and our Front Office Manager had been corresponding with you directly. You came down to the front desk stating that your folio stated that there were two occupants in your room and when in fact there had only been one occupant. The front desk agent apologized to you and changed your folio to a single occupant. The Best Western plus Chelmsford does not charge any additional fees for the second occupant in any case and there for your bill is not wrong. I wanted to truly apologize for any inconvenience you may have encountered, and let you know that I have followed up personally with the Guest Service Agents regarding such comments, and to assure the proper coaching, mentoring, and training was conducted. It is necessary for our staff members to input the correct information at all time as our service has to be at the highest level of care and concern as we truly do care. I hope when travels bring you back to Chelmsford, MA you would choose to stay with us again. If I can be of future assistance, please contact me at 978.256.7511 Kind Regards, Jon E. General Manager

"No cleanliness in the room"

2
24/05/2016

Sorry I will not recommend it to someone The sheet on the bed was not clean, there was a lot of hair on it, the cleanliness is the most important thing for me. I have asked the house keeping to change the sheet and the pillow covers.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Mahmoud H, I'm sorry your experience fell short of your expectations. We sincerely value your perspective and regret that we were not able to exceed your expectations; we work diligently to ensure our guests have a comfortable, pleasant stay. Please reach out to me at 978.256.7511 and I will be more than happy to discuss the details of your stay. Kindest regards, Jon E. General Manager

"Lovely and safe"

5
21/05/2016

We had stayed many times in the area of this hotel, but had stayed at the dirty Radisson because the Best Western did not look appealing from the outside. We took a chance and were given a room on the fourth floor of the newer section and were very, very pleased with the comfort, cleanliness, odor of the room and floor, and the friendliness of the staff. Will definately stay again.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Louise, Thank you for your business and being a valued guest at the Best Western Chelmsford. We truly appreciate your patronage and are glad you gave us the opportunity to accommodate you on your recent stay. You sir are correct we offer comfort, cleanliness, and customer satisfaction at its best. We hope to see you back at our property in the near future! Kind Regards, Jon E. ~ GM

"Plus Hotel !!"

5
20/05/2016

This hotel is deserving of the PLUS. The staff is so friendly that I feel like I've known them for years. When walking through the lobby to breakfast, they used my name to ask how my room was last night - amazing. My room was huge with a livingroom area with a full sofa and a chair and was very clean. Though the pool in the backyard wasn't open yet, it crystal clear and the grass in the backyard looks like a golf course. I would recommend this hotel without hesitation.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Alysadowny, Thank you for allowing us the opportunity to be at your service during your recent stay with us at the Best Western Plus Chelmsford were we always want to make a lasting impression on all our guests --always exceeding your expectations assuring every attention-to-detail, ultra-clean and comfortable accommodations, personalized guest service, and tremendous amenities, all at an exceptional value! Simply we believe you deserve the very best at the Best Western Chelmsford, We thank you for allowing us the privilege to be your preferred choice for lodging when your travels bring you back to discover more of Chelmsford and Lowell. Thank you for your business and we truly look forward to seeing you again sometime soon :). Best Wishes, Jon E. ~ GM

"Alice's restaurant"

5
19/05/2016

The breakfast buffet was the best! You could get anything you wanted - bacon, sausage, scrambled eggs, hard boiled eggs, all kinds of fruit and fruit toppings, all kinds of breads and pastries, waffles, cereal, yogurt. Also places to hang out in upholstered chairs in the hallway. Very helpful staff. Would definitely go back here!

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Tptrone, Thank you for taking a moment to share your group's personal experiences with us at the Best Western Chelmsford :). We are pleased to hear how our team exceeded your service expectations and yes we do have a generous variety at our breakfast cafe that we are proud off, as we are always genuinely committed to providing all of our valued guests with exceptional hospitality. Thank you for your business. We appreciate your kind words, and look forward to the opportunity to welcome you and your group back to the Best Western Chelmsford! Truly Yours, Jon E. ~ GM

"A well run, clean facility"

5
17/05/2016

This hotel is well situated for either visiting the Lowell Historic sites or doing business along the dynamic 495 corridor. The staff does an excellent job keeping the facility spotlessly clean and offer a well presented, tasty complimentary breakfast.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Corny_04963, Thank you so much for taking the time to share your recent experience with us. I am very pleased to hear that your visit to Chelmsford / Lowell was a success and as a result, will not be your last! It was a pleasure having you and we hope to be given the opportunity to welcome you again in the future! Kindest Regards, Jon E. GM

"Love this Hotel"

5
13/05/2016

I am a frequent traveler and hate to respond to the numerous surveys I receive but feel I need to make an exception for this hotel. Every time I stay at this hotel, the service is outstanding and the front desk staff is so friendly including the breakfast ladies. The room is always immaculately clean and they are doing renovations too. They always ask me to share my comments so here you go !!!

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear JKIM4178, Thank You for such amazing words, we are always sharing the reviews with our staff and greatly appreciate your business and your loyalty to our brand. We look forward to hosting you back in the near future. Kindest Regards, Jon E. GM

"Good Location"

4
09/05/2016

This hotel was overall good choice, close to highway (maybe too close), 5 minutes from train station, good breakfast choices. restaurants are nearby, shopping. Hotel staff was courteous, very helpful. Breakfast buffet was very good, clean and had a lot of selections.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear WarrentT, We thank you for choosing us and are pleased we were able to provide you with what you needed. It means a lot to us that you took the time to go on-line and provide us with feedback. We hope to welcome you back someday soon.

"Very NIce Staff and Great Interior of This Hotel"

5
04/05/2016

This was a very nice clean well kept hotel with very friendly staff. I gave it a 10. The rooms were large and clean and modern. The entire experience was very good and I would go there again any time and recommend it to people that I know,

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Andre, Wow!! Thank you so much for taking the time to write about your incredible visit to The Best Western Plus Chelmsford ! I am so happy to hear that you enjoyed everything during your stay, especially the Room, and our fantastic Staff! I will be sure to thank our team members for the incredible job they did, Thank you again for your amazing comments, and we can't wait to see you back in the near future!

"Clean"

5
04/05/2016

Stayed three days while doing business in the area. Our room was very big with a sofa, desk and king bed. Housekeeper did a great job cleaning every day. Free breakfast was great with lots of selections. Front desk workers were always smiling and friendly. Would definitely stay here again.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Crystal, What an amazing review! Thank you so much for taking the time to share your wonderful experience. I am delighted to see your compliments regarding the property, rooms, location, and most of all our staff. Thank you for staying with us at the Best Western Plus Chelmsford, and we look forward to welcoming you back soon.

"Stay"

4
03/05/2016

The staff was very friendly and helpful... Check in was very easy and when the next front desk staff started there shift they gave you a call to offer any help that you might have. When I come into town again I would stay at this hotel again, close to every thing and right off the highway

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Felix, Thank you sincerely for taking the time to share such a complimentary review of your recent stay. I am thrilled that you had "great restful stay" you were looking for! I am especially pleased to hear your kind words with regards to the perfect service. Thank you for staying with us here at the Best Western Plus Chelmsford, and on behalf of the team we sincerely look forward to welcoming you back to our great hotel.

"Not Bad"

3
03/05/2016

This hotel was nice, a little older but clean and nice. The staff was very courteous and friendly. The hotel is a nice long ways away from the happenings in Boston(DOWNTOWN). My commute daily was 30-45 minutes depending on traffic but it was very quiet. The room was quite big with a sit out balcony. The furniture in the room was older. The hotel also comes with a microwave and fridge. Not bad though. Very close to Walmart and shopping areas.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear DreEnergey, Thank you for being our loyal guest at the Best Western Plus Chelmsford Inn, and for taking the time to share your feedback. We appreciate your kind words regarding our service staff, Our public areas will be undergoing a major renovation starting this weekend and on behalf of the Best Western Chelmsford team, we hope to welcome you back again soon. Kindest Regards, Jon E. GM

"Excellent"

5
02/05/2016

The hotel was clean. The room was spacious . The staff was pleasant. It is well situated with easy access to Highway. Tv reception could be better. Free access to WIFI. Breakfast was the best free breakfast we have ever had. Staff was friendly. They even had gluten-free food.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Leon, Thank you for your FANTASTIC review! We are extremely pleased that you have enjoyed your stay with us. In particular, we would like to thank you for your kind words regarding the attentive service. It is also wonderful to see that you enjoyed your room, and breakfast at the cafe. On behalf of the whole team, we thank you for being our guest and look forward to welcoming you back soon. Warmest Regards, Jon E. GM

"Top notch place"

5
28/04/2016

Convenient location near major highways but not noisy. Excellent staff and comfortable clean place. Best Western is always a good choice, but this one stood out as above the good standard I expect from this chain.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Harold, it is us who should be thanking you for this wonderful review! We will definitely share your comments with all the associates, as we know your kind words will make their day. We can't wait to welcome you back again soon for another great experience!

"NICE"

4
25/04/2016

What a pleasant surprise it was to stop at this hotel this past weekend on our way home to Canada. We have never stayed her before but will definitely stay here again next fall on our way south for the winter. The front desk staff was very friendly both when we arrived and when we left. Our room was huge with a king bed and very clean. Breakfast in the morning is more than we could eat - many choices.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for such an outstanding review. Our team takes great pride in not only personalizing every stay, but offering assistance whatever the situation. Again, I can't thank you enough for such a glowing review. I can't wait to welcome you back personally to the Best Western Chelmsford .

"Excellent Hotel"

5
25/04/2016

Stayed as a family in April 2016. Excellent service, friendly staff and a great place to stay. We enjoyed the breakfast spread with the range of food offered. We will definitely be coming back to stay.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
There is nothing better then a 5 star review for us! :) It's a pleasure to read that your time here at the Best Western Plus Chelmsford was such a great one! From our staff, to the location, the cafe and Staff. You were able to enjoy everything that we have to offer here! Come back soon for another memorable time! We'd love to have you!

"More than one day, not okay!"

3
22/04/2016

The room was clean and the bed comfortable, but, the first night no shampoo in the bathroom (it had two conditioners). It was alright though, I always carry my own as a back up. The complimentary breakfast had those horrible eggs wrapped around velvetta. One night would have been fine, but, we were to stay in the area for six nights. Every time we used a cup they would take away the next day, without replacing it. Finally had to go the front desk and ask for more. Chelmsford was established in 1655, lots of history. But, the hotel didn't even have a city map (first hotel I've been to that didn't.). No menu of TV programs (I guess they got the cheapest cable contract they could). Six nights and every night had a different rate, $108 to $135 plus taxes. $108 on the weekend and the higher rates during the week (I guess they wanted to make up for lower occupancy during the week). Don't get a room that adjoins another, you can hear every word and sound in the next room through the loose fitting door.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Hello Chris, Thank you for sharing your feedback with us, and all of our future guests! It truly pains us to read that your time spent with us was not a 5 star one! Our team is always working hard to make sure that everything is clean and comfortable for all of our guests. I wish that you would give us a second chance so that we can make things up to you! Please email me directly to further discuss your situation, I look forward in hearing from you!

"loved it"

5
13/04/2016

spent a night there with my family and it was awesome .the staff were very nice and courteous. our room were neat and nicely arranged. my kids had a good sleep and my wife as well. she particularly gave them a thumbs up for their breakfast and the guys at the front desk.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear George, Thank you for reviewing your recent stay at The Best Western Plus Chelmsford. I am so pleased to know that you enjoyed every aspect of your stay ... including your guestroom , the cafe, and the hotel's location. It also sounds as if you were very well cared for by our great team and this is just how it should be. We hope to welcome you back again soon. Best regards, Jon E.

"NICE"

5
12/04/2016

What a nice hotel this is... When we arrived after a long day of traveling, the young man at the front desk was so friendly and helpful. He had wonderful suggestions to eat as we were hungry yet tired and didn't want to drive any further. He even called us once we got to our room to make sure we were all set. The breakfast in the morning was terrific with so many choices. Would definitely recommend this hotel.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you sincerely for taking the time to share such a complimentary review of your recent stay. I am especially pleased to hear your kind words with regards to the outstanding service you received! Thank you for staying with us here at the Best Western Chelmsford, and on behalf of the team we sincerely look forward to welcoming you back to our hotel.

"A+"

5
11/04/2016

Great experience! Nice clean rooms, helpful staff and great selection for breakfast. East to get to, located within minutes from the highway, very close to restaurants and shops What more could you ask for!!

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
What an amazing review! Thank you so much for taking the time to share your experience. I am delighted that you found your "new Chelmsford home" here at the Best Western Plus Chelmsford Hotel. Thank you for staying with us, and we look forward to welcoming you back soon.

"Needs updating"

2
09/04/2016

The room was clean, but the bathroom was in desparate need of updating. Shower water was impossible to regulate. Lighting was poor. Our room was very close to highway, and the windows were not sound insulating.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Libby, Thank you for taking the time to provide this constructive feedback. I would like to take this opportunity to extend to you my sincerest apologies for your most recent experience. I would love the opportunity to review your service concerns in more detail. Please do contact me at the Hotel at your earliest convenience. Regards, Jon E.

"Superb"

5
22/03/2016

Friendly staff. Clean room. Awesome bed. Nice room. Now, I don't have time to write a review that reaches 200 characters to satisfy TripAdvisor, so I will just type away with a bunch of mumble jumble and repeat that this hotel was very comfortable, that Evan is very good at customer service, that my special friend thought the bed was "out of this world," the elevator felt safe, the shower was hot, and the television worked perfectly.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Natale, Thank you sincerely for taking the time to share such a complimentary review of your recent stay. I am especially pleased to hear your kind words with regards to the outstanding service you received! Thank you for staying with us here at the Best Western Chelmsford Inn, and on behalf of the team we sincerely look forward to welcoming you back to Chelmsford. Regards, Jon E.

"Amazing Staff"

5
22/03/2016

While staying at this hotel, we had an unexpected snow storm and I was not prepared with gloves or boots. Dreading to go out that morning, I was pleasantly surprised to see that not only were the sidewalks cleared to the pavement, the maintenance staff had cleared my car !!!!

"Home Away From Home"

5
17/03/2016

I travel to Chelmsford on a regular basis and have stayed at a number of hotels in the area and always come back to the Best Western. The staff at the front desk is always friendly and attentative. The rooms are clean and I all the new changes in the rooms are terrific. They recently changed their breakfast room to a much larger room which is much more comfortable. I would definitely recommend this hotel.

Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Valued Guest: Thank you for taking the time to share your visit at the Best Western Plus Chelmsford. We strive to achieve and lead the industry in great customer service. We thank you for giving us the opportunity to serve you. Your friends at the Best Western Chelmsford highly anticipate your return!

"Blown away!"

5
06/03/2016

I had no expectations coming here, but was beyond happy with the place. Front desk clerk kept apologizing when I asked her to change our room because it was dirty. I kept reassuring her that it wasn't her fault. The room we switched to was clean and comfortable with a coffee maker, micro, and fridge. Not noisy at all. Breakfast was amazing. Debbie pointed out the g/f table, and the offerings were plentiful and delicious. Price is right.

Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Our main focus at the best Western Plus Chelmsford is to ensure the pleasure and comfort of each guest. We are always delighted when we have succeeded in making important guests, such as yourself, feel welcome. I absolutely loved reading your kind comments! We thoroughly look forward to your next visit with us. Thank you.

"Very nice place for a short stay."

4
05/03/2016

I stayed for a week from 11-jul-15 till 16-jul-15. Had to opt for this place at the last moment as i could not get a reservation at the Marriott. There was no big expectations for this place, but i was not disappointed at all. Nice clean and spacious rooms. The breakfast spread at the restaurant was very good and wholesome. The staff at the reception was very polite. Overall a very good place if looking out for a economic hotel and a short stay for business.

Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
I am so glad that you had to opportunity to stay with us. We are the perfect location for the corporate traveler with our affordable rates, very spacious guestrooms featuring a work station with extra outlets, and the fastest high speed internet available. I hope the next time you are in the area, we will be your first choice.

"GREAT LOCATION"

5
04/03/2016

What a great location this hotel is !!! We were visiting family near Boston but didn't want to pay the high rates they charge in the city so we decided to give this place a try. It is really easy to get on and off the highway. The rooms were clean and very big..... lots of space. The breakfast in the morning was in the huge room and had eggs, bacon and waffle that were delicious. The front desk staff was very friendly and told us about the train that is only 2 miles away and goes into the city. Will definitely stay here again.

Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thanks Sally for sharing your thoughts with other travellers. With easy highway access, you can also get to the seacoast or shopping at many outlets with ease. We look forward to seeing you soon when you are visiting your family.

"Excellent"

5
22/02/2016

great location just off of the interstate, close to restaurants, etc. All of the staff that we spoke to were friendly. Room was clean, bed was comfortable and pillows were great. There was a hot and cold breakfast served which was great. Overall, we would stay at this Inn again if we were traveling this way.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Another perfect score -- Thank You !!! We look forward to your next visit.

"Best-Best Western"

5
22/02/2016

This is the best - Best Western we've stayed at !!! We are seniors and do a lot of traveling and have stayed with many different hotel brands and like most of them. This Best Western was exceptional. The staff at the front desk was very friendly. The room is very spacious and clean. They told me I was in one of their newly renovated rooms and it was great ! They were also doing the hallway wallpaper on another floor. The breakfast room was huge with lots of choices. There is a restaurant right beside the property that had excellent food. We would highly recommend this place.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW - Thanks for a perfect score !!! We truly appreciate you sharing your experience with other travelers. Our staff works very hard to ensure all guests have a terrific stay and they appeciate the recognition for all their hard work. Our renovation project of the guestrooms and corridor is almost complete... please come back again to see the finished look.

"First time we have ever been disappointed by a Best Western"

2
19/02/2016

The place is not bad looking but there was what looked like dried blood running down the molding and door in the bathroom behind the door and some sort of red thing about 2" long on the floor behind the bathroom door. Yuck!! The bed was hard. Normally 3 star AAA rooms have better beds than this. It looked clean but the stains were just yucky. When we checked out there was a woman standing at the counter who was in what looked like a uniform for someone working in housekeeping. When I started to tell the nice woman at the at the front desk about the blood stains the woman in the uniform turned her back on me and stood there. Stay off the 5th floor. We thought we were near a busy highway but when we called down to the front desk we were told it was the furnaces on the roof. They offered to move us down but we were in pjs and tired. The breakfast "pastries"were stale. The waffle maker was all set up but would not work. They said they had had an electrician working for some time now to get the electrical problem fixed so it would work but they could net get it to run on the circuit it was on. It was a large room with countertops in 3 separate places. Maybe they should have tried it across the room on another plug. The young man who made our reservations checked us in was great. Disappointing location I have photos but do not know how to move them from my phone to this listing.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Please accept my apology for the numerous problems you encountered. We are currently undergoing renovations in our guestrooms, corridors and Breakfast Cafe. I sincerely hope you will give us another try and see how terrific the property really is and the outstanding customer service we offer.

"Great Stay"

5
06/02/2016

Clean, comfortable, fair price and pleasant staff. Breakfast was very good with lots of choices. Check-in and check-out was very easy. Would stay again if and when I am in the area again! :) Access from the thruway was easy and accessible.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. I'm pleased you enjoyed our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and cooked eggs, bacon or sausage, breads, pastries and beverages. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or the historic mills in Lowell, MA. We hope to see you again.

"Elevator out At Christmas"

4
28/12/2015

Room was comfortable. King bed was great for 5 nights. 2 chairs, for extra sitting area. room got a bit stuffy, but not too bad for sleeping. Problem - toilet was SO loud when flushing, I asked my hubby to please keep the door closed until it finished filling,especially in the middle of the night. Reminded us of a toilet in the school gym. Elevator was out for 4 weeks, mid Dec to mid Jan. They wanted to give us a room on the 3rd floor. Since I made my reservation way back on Oct 9th, I refused, stating that all the first floor rooms could not be filled with people who booked before me. We were not even offered help to bring our luggage up the stairs, so I refused 3rd floor and got a first floor. So much better. Awesome location to get right on 495. Perfect for us to get to Tewksbury and Maynard. Breakfast was good. Yogurt, egg with cheese, bacon or sausage, small already made waffles, dried cereal, oranges, variety of bagels, danish and muffins. We stayed in the room till noon on Christmas day, so we never got the room cleaned. Had to go get new towels at the front desk, they delivered they to our room. We will stay again, it was a great stay.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for your kind words describing your experience while staying with us. I will have our maintenance staff look at the noisy toilet. There is never a good time to put the elevator out of service but we tried our best to minimize the impact on our guests. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or the historic mills in Lowell, MA. We hope to see you again.

"When on holiday for a holiday"

5
01/12/2015

We stayed at this hotel for Thanksgiving. The accommodations were first rate but it was the staff that was memorable. Early in the morning; late at night they truly seemed pleased to see you and eager to help. They made the trip even more celebratory.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
A PERFECT SCORE - Thank you so much for your kind words in recognizing the hard work of our staff. Our team is truly dedicated to customer service and I'm glad it shows. I look forward to your next visit.

"Certainly okay."

3
25/11/2015

Check-in was efficient and friendly, and the staff was uniformly pleasant during our 3 day stay. Room was clean - but we had to ask, at about 4:00 in the afternoon, for it to be cleaned for the day. A communication mistake, we were told. Oddly enough, the hair dryer would only blow cold air. I've never had that issue before, and I've been intimate with blow dryers for more years than I'd like to count. Breakfast: not imaginative, and for the most part not tasty. Cold cereal was fine. Coffee was good. Sweet rolls tasted packaged, and I did not taste the egg patties...they looked unappetizing. As I said, staff was always helpful.

Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your experience and I'm sorry to see that you felt you were not able to give us a perfect score. There is never an excuse for providing a valued guest and seasoned traveler, such as you, with anything less. Your invaluable feedback is appreciated and we you'll give us another try.

"poor"

2
14/11/2015

I stayed at the Best Western Plus in Chelmsford,MA and we had roaches in our room. It was nasty. My son killed a huge one in the bathroom the first night we were here, we thought it was an isolated incident, but not even 2 days later I had a drink on the night stand at night and found 2 baby ones in my drink within 10 min of me pouring it. My family and I are very disappointed and grossed out.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Krista - I am appalled and embarrassed by what you experienced during your stay with us. I can assure you that this is not a common occurrence and I need more information from you (guestroom number and date of stay) so that I can this room inspected and action taken as necessary. Please contact me at [email protected] or call the hotel direct at 978-256-7511. Again, please accept my sincere apology that you were not able to experience the clean, comfortable rooms and outstanding customer service that we are known for. Marge O'Connor General Manager

"Pass this one up!"

2
06/11/2015

This is one you can avoid. The longest check in process I have ever had. And not only that but unfriendly to boot! The room was unclean...trash in the corner, hairs on the bathroom floor. And also in bad need of some repairs ...the cabinet door was hanging on by one broken hinge, wall paper was peeling. This place is in bad need of updating and some good care.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your experience and I'm sorry to hear that it was not a pleasant one. The Housekeeping staff and myself are embarrassed by the description of the condition of the guestroom. I can assure you that a thorough inspection of all rooms has taken place and will continue on a daily basis. Again, please accept my sincere apology that you were not able to experience the clean, comfortable rooms and outstanding customer service that we are known for. Thanks again for staying with us and I hope to see you soon.

"Can you say Horrible?"

2
01/11/2015

This hotel was a nightmare. I'm giving it a 2 star simply because the room was clean and the bed fairly comfortable. Everything else was horrible. The hotel is dark and stark and looks like something from the 50's. The elevator was tiny and had no AC , which was also true of the hallways. This was problematic due to the hot summer temps. The room AC unit was very old and clanky and cycled every 5-10 minutes, which woke me up frequently during the night. The toilet seat was very close to the floor and the seat was loose. There was a tiny cheap fridge in the room and food fell out whenever the door was opened. One of our bath towels was filthy when we checked in, and when I attempted to get a replacement, was given a tiny towel since they said they were out of fresh towels. The wifi continually kicked us off our devices and we eventually had to stop using them. After we checked in, we learned that the hotel is a Section 8 hotel, which accepts low income housing in certain situations. A workman not affiliated with the hotel told us that" this property is always crazy." Breakfast was terrible, and there were old black bananas offered. AAA rates this hotel 3* ----- how is that possible? We couldn't wait to check out!

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
I'm disappointed that you experienced the problems that you mentioned when you stayed with us last July. I can assure you I will be addressing these issues with the Housekeeping Manager to see what changes we can implement to ensure that another guest does not experience what you described. I hope you will give us another try so that we can provide you with the outstanding customer service and accommodations that we are known for.

"A great place to stay"

5
01/11/2015

On our way back South for the winter and stayed in Chelmsford, MA again. We usually stay at the Best Western and thought about trying a different hotel in the area but why change something that is good...it was the right decision. Everytime we stay here the staff is fantastic and the rooms are clean and comfortable. We love the restaurant beside the hotel, Moonstones, and enjoy not having to drive anywhere to get a great meal after a long day of traveling. The manager told us about a lot of changes coming soon ... we look forward to seeing them when we come back for the holidays.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW - a perfect score !!!! Thank you so much for the great review. We look forward to your visit every year.

"Great hospitality, awesome rooms!"

5
31/10/2015

We were checked in right away, staff was excellent very helpful. Rooms were great. We were running late to catch the train and John an employee drive us to the train station! I would definitely recommend this hotel.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
On behalf of the entire staff I would like to thank you for staying with us. Our goal is to exceed your expectations at every possible opportunity. We know you have a number of hotel options when you travel and that is why we are constantly striving to improve our accommodations and service. Again, we sincerely thank you for choosing the Best Western Plus Chelmsford Inn.

"Clean and Comfortable"

5
27/10/2015

We stayed at this Best Western Plus in Chelmsford, MA for 6 nights for family gathering and 50th school reunion. We found it to be extremely clean and the staff was most helpful in answering questions concerning restaurants, etc. It is close enough to drive into Boston for sightseeing as well as Lowell. Would stay again.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for such a great review - we truly appreciate it. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or the historic mills in Lowell, MA. We hope to see you again.

"Chelmsford, Mass."

4
27/10/2015

We stayed 2 days this trip and was pleased with the service provided. I would recommend this motel to anyone. Room was very clean. Breakfast was OK. Many items to choose from. The room was very clean, service was good. People very friendly and helpful.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thanks Frank for the great review. I'm glad you enjoyed your stay and we hope to see you again soon.

"outstanding!!!!!!!!!!!!!"

5
23/10/2015

I made reservations for my sons wedding night. I am from Syracuse, NY and booked a room for me & my sons wedding night. I spoke with Laura at the front desk who was absolutely an awesome & amazing young lady who gave me excellent customer service. she is making my sons evening an extra special one for sure. her compassion & understanding to my request were over the top. I look forward to my stay & hope I get to meet laura in person during my stay.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW - Thanks for the GREAT review - we truly appreciate it. And a special thank you for recognizing Laura - she is a remarkable young lady and we are so fortunate to have her as a member of our team. Now that your son is married, you have another reason to come back and visit with us.

"Will Return"

4
22/10/2015

Very comfortable and quiet hotel near expressway. Attractive inside and out. Rooms were very clean. There are a number or restaurants located near by. Everything was comfortable for us for our one night stay..

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you so much for your kind words in recognizing the hard work of our staff. Our team is truly dedicated to customer service and I'm glad it shows. I look forward to your next visit.

"Nice hotel"

4
19/10/2015

The hotel staff was nice and the room was clean and comfortable. Hotel was a much cheaper option than the Best Western in Concord while only being about 30 minutes away from Concord and Walden Pond. The only thing I was dissatisfied with was the unreliable wi-fi.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. Hopefully you will be able to come back this way soon and enjoy the Fitness Center or Moonstones Restaurant and Lounge.

"Will visit again!!"

5
13/10/2015

The facade of this hotel does not do the inside justice. The room was wonderful, exceptionally clean and roomy. The next time we visit we will request a balcony room. It would have been lovely to sit out in the sun. The halls are spacious, lobby is lovely and the staff were very helpful. My only negative comment would be the size of the breakfast room. There was enough room when we went to breakfast because we were extremely early but it is tiny and if it had been full it would have been uncomfortable. A great continental breakfast!

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW - Thanks for the great review; we truly appreciate it. We hear your concerns with the breakfast room and are currently working with a designer to move the Café to a much larger room. Hopefully it will be done on your next visit. Thanks Again !!!

"It was a nice stay, but my wife was miffed."

4
05/10/2015

We were on a road trip and picked up one of those coupon books from the highway rest areas. We struck out at the first coupon we picked and tried this hotel. We asked if the rate was still available and were told that it was not, but that for $10 we could "upgrade" to a room with 2 full beds. We were tired and accepted the room, but my wife became miffed as going from queen beds to full is by no means an upgrade. She complained to the day clerk the next day to no avail. That being said, the room was nice enough but the full bed did cramp our sleep somewhat. I guess it's been a while since we slept on a full size bed. Breakfast was very good with a good assortment of hot and cold foods. The only other snag we had was that we had left home without my BW rewards card and at check in, I asked if he could look that up. He said he would and add our stay to our account, but that never happened. I'm having to appeal with the rewards site.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
We strive to ensure every guest has a pleasant stay with us. I am glad to see that you enjoyed our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and cooked eggs, bacon or sausage, breads, pastries and beverages . Our team is truly dedicated to customer service and I'm glad it shows. I look forward to your next visit.

"Cigarette smoke-filled room in a "nonsmoking" hotel!"

2
05/10/2015

My room smelled like cigarette smoke, especially in the bathroom. A very unpleasant experience to deal with after committing to this hotel for a two-day in-room business planning session. I called for help and the front desk person sounded annoyed like this happens all the time. Also, the breakfast was TERRIBLE. Bacon was like jerky, eggs were dry.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
I'm disappointed that you experienced the problems that you mentioned. I can assure you I will be addressing these issues with the Housekeeping Manager to see what changes we can implement to ensure that another guest does not experience what you described. We are also in the process of re-design our Breakfast Café ... I hope you give us another chance.

"Awful Customer Service"

1
02/10/2015

I booked this hotel through hotels.com and for some reason, google filled in the dates incorrectly. I called the hotel directly and changed the date, no problem. I called back two days later to confirm the new date, and I was all set. Until I arrived there at 11pm and was "greeted" with awful service. Tina, at the front desk, told me there was a problem with the reservation because even though the front desk confirmed my date change, they couldn't really change the date through their system, I had to call hotels.com directly. As a result, my reservation was cancelled. I asked her why she didn't call me if there was a problem and she said, "That's not my job!" I said, "Taking care of my reservation is exactly your job, if you knew there was a problem, you should have called me. Why didn't you just call?" Then she told me, "I already gave you an answer" and walked away. The hotel was sold out, so at 11pm, me and my pregnant wife were forced to fend for ourselves, because Tina was unable to tell me where another hotel was. -She should have called me directly -She should have held a room and solved the booking issue later -She could have had another option for us to stay in realizing she messed up our reservation. To make it worse, it took the hotel over a week (and 3 phone calls) to credit my account.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing you experience and I'm very disappointed that you experienced a problem you described. There is never an excuse for providing a valued guest, such as you, with anything less than exceptional service. Your invaluable feedback is appreciated and I assure you I will address this training issue with the staff. I sincerely hope you will give us another try to show you what you experienced is not typical of this hotel.

"Stay at Chelmsford"

4
08/09/2015

The hotel was exactly as expected and the room and facilities were very clean. The restaurant next door, Moonstones was excellent and easy to walk to in a brightly lit parking lot. I find it important while traveling to have dining options very close to my stay so i do not have to travel strange roads at night.

Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thanks for the great review !!! We have the best staff that truly cares about our guests and they really appreciated it when their hard work is acknowledged. I've also shared your comments with the Moonstones staff .. it really is a wonderful restaurant. We hope to see you again soon.

"Great service, room and price!"

4
07/09/2015

Great service, room and price! I was in town with family and it was a great experience. Lots of amenities and easy access to freeway. Close to shopping and dinning. I would recommend to any family on a budget!

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for the great score and comments !! As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or the historic mills in Lowell, MA. We hope to see you again. ?