Best Western Plus Hotel Chelmsford Inn, Chelmsford

This hotel is being used as a homeless shelter and halfway house. It reeks of smoke and is loud and unclean. There are security guards and trash in the hallways. The staff is nice. The location is convenient. Nothing else is ok.

Poor rooms that need updating. Our room didn't even look like it was cleaned before we stayed. There was trash under-bed and dog hair everywhere. For someone who wasn't traveling with a dog it was disgusting. The hotel was filled with what seemed like people living there and felt like the only guests.

Jamie Hansen, Owner at Best Western Plus Chelmsford Inn, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

I did not have a good experience. Here are some of the reasons why: -The front entrance was packed with people smoking cigarettes all hours of the day -The hotel smelled like cigarettes. The room was grimey, especially the bathroom. - There was a lot of suspicious vehicle traffic happening in the parking lot. All and all, this hotel was dirty and smelled. I would never stay here again.

My friend booked 5 rooms for 7/16-7/17/21. Three couples arrived around 5pm, I arrived around 6pm. First impression was we saw homeless people in front of the hotel, after we entered to the lobby one of my friend came down and complain about smoking in the room, another couple also waiting at same time complain about smoking odor in the room. My other friend also encounter a man on the 3rd floor lobby smoking marijuana. Best Western Plus suppose is a better quality hotel than other Best Western brand, now this hotel turn into homeless shelter. The Manager on duty tried to get us rooms in other hotel, the process was so slow because he was helping other couple. It forced us to decide to drive all the way home, it was a long drive, most of us arrived home midnight around 1-2am . On the website it should mention that the location was provide rooms for homeless, then we will not have to go through all this trouble. We also used gift card, it was not retuned to my account. I had to call this morning and waited 30 minutes in order to speak to the agent.

Outside pool not open. Police officer sat in lobby for half a day then followed shady people around the hotel as they got in elevators. The chairs on my balcony broken. Neglected, didn't feel safe. Expect to find chain smokers hanging out front all day. I am only disappointed because my rate was not low and last minute minute booking. Had I paid low rent and known it was such, would expect this. Completely blindsided. Breakfast was decent and staff were very nice.

There was seedy traffic in and out of the hotel during the day and especially at night (there were security personnel sitting in chairs on floors at night). Hallways smelled like pot. Fridge froze our food, there was no security lock on our door, bathroom fan was falling out of place. This place needs some serious TLC. We were with a large group and others had similar stories.

Room not properly cleaned when we arrived and missing refrigerator. The hotel was full so we were stuck with what we had. Pool out of service, still had cover on it. Have stayed here before, but seems to be going downhill.

We have stayed at this hotel before and enjoyed it so much, we returned. I was pleased with the ease of staying during this pandemic. I wouldn't hesitate to stay again. The staff were more than courteous, friendly and welcoming.

Exit to parking area was not cleaned in 7 days, room trash not collected in 7 days. Had to move into 3rd room since first one was not made up, 2nd had leaking shower. No change in bedding in 7 days, towels were exchanged. Staff made numerous errors, no one took much responsibility during the Virus although 2 other hotels on our trip did a very good job. Our visit last year was much better. I had hopes this one would be as well, but I was very disappointed this time. Staff needs training, a better attitude, and management needs to oversee service during this Virus issue. Hampton and HIlton Garden Inn were both MUCH better dealing with similar circumstances. It was a very difficult stay.

Was Clean, comfortable and friendly staff. Breakfast to go for us was really goos, as well. Muffin, juice, granola bar and fruit cup. Room was clean and very comfortable. Would like to see refridge in open rather then closed in a cupboard, though. Definitely will be back.

Quick trip to help my Godchild find her wedding gown! The hotel is convenient and the staff is very helpful. The room was clean and quiet. Very easy to check in and check out - Right off the highway making meeting others effortless.

Brian B, Front Office at Best Western Plus Chelmsford Inn, responded to this review
Hi Shirley, thank you so much for taking the time to let us know about your stay! Your feedback helps us continue to provide the excellent service we strive for and it's always a pleasure to hear that we're doing a good job. We're so glad you enjoyed yourself and hope to see you again on your next trip to the area!

Breakfast room too cold for enjoyment of meal. Also, management is trying to save money by not providing USA Today for its guests. To stay at this property using BW reward points, you would need 28000 points. Does management realize how much you have to spend to accumulate this many points? I will not stay here again unless the newspaper is back.

Brian B, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for this information regarding your recent visit to our property. I'm sorry to hear that you were not able to enjoy your breakfast due to the temperature in the breakfast cafe. If you notify one of our staff, i'm more than certain we could've looked into adjusting the temperature in the room or assisting you in finding a more comfortable place to enjoy your meal. I would also like to apologize that you weren't able to access a physical copy of the USA Today. ALL of our newspapers are now online & accessible on our hotel's sign in page that appears when you first connect to the wifi. This gives our guest the opportunity to find any newspaper that they would prefer to read whether it is national or local and gives you the most complete & up to date information. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

With other hotels to choose from, I have stayed here over 10 times for business always alone, just myself. I feel safe in the room and also when I am in the parking lot whether day or night. The parking lot is in great condition and litter free. The cars I have seen parked are all well cared for as I have never seen a run-down proverbial rust bucket parked anywhere on this property, ever. This is important as run down vehicles may signal a downward environment issue with potential criminal implications. The parking spaces are marked and the vehicles have more than sufficient room between another parked vehicle. I have only seen a few semi-trucks (without trailers) and there is ample parking for these larger vehicles behind the well-maintained building. The rooms are above average in comfort and cleanliness and the bathrooms are in wonderful supply of hygiene / shower products if needed. In the room there are waste baskets that are for traditional trash and wastebaskets for recycling available. The rooms have a mini-fridge and a microwave and a flat screen TV with a remote of course. A TV channel guide is placed next to the TV remote. The rooms also have a Keurig coffee maker and 4 free Keurig cups are provided. Also, I have seen a clothing iron and even a hair dryer. The towels and wash clothes are fluffy and well cared for. The mattresses are new or newer and are perfect at least for me. All but twice the room temperatures were controlled by a wall thermostat versus temperature unit in outside wall controls. Never have I seen dust on the furniture nor areas of the carpet that needed vacuumed. Some in-room lamps have an attached USB port for charging electronics or a standard USA electrical outlet attached to the lamp. I have 4 electronic items that either need its own electrical source or a temporary charging source and I have never had a problem making sure my electronic needs are being met. The staff work quietly and are far and above professional always ready to help if you ask. They look you in the eye when speaking with you and never rush you, never making you feel placed aside or making your needs feel unnecessary. The staff here treat you with respect and the staff act like adults, not self-entitled 15-year olds. The staff here are complete professionals. I, having been to Walt Disney World approximately 40 times since 2005, will attest that staff service at Best Western Plus Chelmsford Inn Address: 187 Chelmsford St, Chelmsford, MA 01824 exceeds Disney service. Surprising to read that statement as it is to write I assure you. Other guests I have seen in the lobby, hallways, and parking lot are courteous and respectful toward others. The guests vary between white collar professionals, high income blue collar workers such as rail road engineers, business owners, and international tourists. There is a large in-ground swimming pool with plenty of lounging space and even a BBQ Grill for parties. There is an amazing breakfast buffet that I have seen include sausage, bacon, eggs, omelet eggs, toppings, make your own waffles, several yogurt varieties, bananas, apples, milk/chocolate milk, breakfast pastries, breads, a couple types of gluten-free breads, bagels, juices, a 24-hour coffee station including strong coffee and decaf coffee, a microwave available 24-hours, and even packets of Swiss Miss Hot Chocolate for your pleasure. I have seen families in the evening using the microwave to heat up quick dinners for themselves saving travel money. The mornings I have attended breakfast I have seen the General Manager named Brian Bourque, a very friendly and professional Hotelier, walk the breakfast area asking guests how they were finding their breakfast and the accommodations. I had even witnessed this ‘going above and beyond' wonderful manger cleaning up after other dining guests whom had left their breakfast utensils and plate ware on the table. On the first floor I have noticed there are snack vending machines with reasonably priced treats when your after-hours sweet tooth needs taming. Adjoining the parking lot is a restaurant open for lunch and dinner. 1 mile away are more sit-down dining options; and 2 miles away is a McDonalds on Plain Street, the friendliest McDonalds I have EVER come across. The Best Western Plus Chelmsford Inn (87 Chelmsford St, Chelmsford, MA 01824; Phone: (978) 256-7511) is about 40 minutes to Boston MA; 45 minutes to Salem MA.

Brian B, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! What an incredible, detailed and well thought out review. We truly appreciate your kind words and the complete breakdown & explanation of your positive thoughts regarding the hotel interior/exterior, your room, our staff, and how much attention to detail you gave describing your interactions with other guests here at the hotel. We are thrilled to hear that you thoroughly enjoyed your time here with us. We would certainly love another opportunity to have you come back and stay with us again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another exceptional experience!

We were unexpectedly stranded due to our car breaking down and found this hotel and comfy and friendly place to stay. Everyone we met was super accomodating and friendly. The room was spotless, beds very comfortable and the shower was perfect. We enjoyed a great breakfast with an extensive array of breakfasty foods. Thank you for being a safe and comfortable place to stay during a particularly stressful time!

Nice large room, updated, very friendly staff, temperature control was perfect, love, love the free breakfast, I made those fluffy Belgian waffles every morning-there was an excellent assortment of food every morning.

Brian B, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect response! Thank you so much for taking the time to leave some feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed your time here with us and found everything to be up to your standards regarding the room, staff friendliness & our assortment of breakfast items. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience.

The hotel just needs updating. The lobby furniture looked like it has seen better days. The rooms were a little outdated. The cleanliness was ok. But it is good when traveling with a team. Breakfast was good.

I spent 5 nights here recently and we enjoyed our stay! Upon check-in, Shirley, at the front desk was amazing! She was so helpful, personable, and just top notch! I saw her a few more times as I was coming and going through out the stay and each time she was just as welcoming and engaging as the last. The staff running breakfast each morning were also great - so accomodating, friendly, and taking pride in their efforts. The housekeeping staff was also very nice - always with "hellos" and/or "good mornings" as we ventured down for breakfast or out for the day. The staff all around was great! The room was ok! We stayed in one of the older rooms and really the only downfall is how uncomfortable the bathrooms are - the rooms themselves while older are impeccably clean and still fair enough. The bathroom while very clean has limited counter space and a very strange toilet - almost like a stall type toilet which is so close to the ground and confining. Ultimately, this was a very cute place to stay for 5 nights especially for the deal we received. The staff was stellar and the breakfast was also ample with choices even for those who are gluten intolerant. Everyone here takes pride in their jobs and this hotel - it shows!

Very clean and comfortable. Queen beds are available as well as cots. Beds were extremely comfortable and shower pressure was nice. Awesome hotel. I would definitely stay again. Great breakfast and friendly staff. Super!

Flooring in room not well cleaned. Perhaps this was do to the surface design. Bathroom small counter. Good size refrigerator and area for coffee. Appreciated the Keurig machine. TV control was easy to use and a hard laminated directory provided in addition to the directory channel . Lighting poor near desk to do business work at night. Bed comfortable. I went to plug in a device near the table and chairs in the room and found a large open ended pipe extending from the wall with an approximate two inch open diameter. Not sure what could possibility come out during my stay. Not becoming of a 3-star hotel. All other areas of hotel in very good condition and updated design. Breakfast area very nice with standard selections. Yogurt expiration date Sept 3- 2019 when I visited on Sept 10 and 11. Could do a better job with checking those dates. Staff were very pleasant.

We couldn't have asked for a better late night stopping point on our road trip. The hotel is right off the exit and it would be impossible to miss it. The check in was perfect and the woman who checked us in couldn't have been nicer. The room was spacious and clean with comfortable beds. The breakfast buffet was excellent as well. Every staff member we spoke with was kind and courteous. We'll be back same time next year!

Almost a year to the day. Things are still going very well. Location was perfect for our rest day in the middle of traveling. There is a gas station on property as well as a Tapas Bar. Staff is extremely friendly, rooms clean, and extremely quiet. The continental breakfast was nice and there is plenty of seating. Wifi worked just fine. Beds comfortable. One of the best Best Western's to date for us.

The Best Western right off Route 495 in Chelmsford, MA has recently been totally refurbished and is just lovely. Everything inside is fresh and new. Breakfast is very good for a continental breakfast with choices of hot and cold items. The breakfast area is large, bright and cheerful and kept clean and replenished. The room was very comfortable and included a small refrigerator. We find it a very convenient place to stay on our travels north. Now the only thing they need to work on is the rear of the motel which needs all new grass instead of crab grass, weeding and trimming of the shrubs and attention to detail. Then the facility will be Perfect. But if you are not planning on using the outside area then this is a perfect place to stay.

They hire the smartest, kindest front desk people. Two of them helped us reserve connecting rooms for a daughter and her kids. They helped them out with a late arrival and no forgotten toothbrushes. One left the desk to personally assist a granddaughter who had locked herself out of her room. The were quick with extra towels and pillows. And they always acted as if it were a pleasure to meet our needs.

Located feet from 495, this hotel was well located in a quiet, safe area. While not new, it was well kept, and the room was very roomy, nice and comfortable. I may have gotten lucky, but I got a great price which made the stay a relative value for the area. The fitness room was much better than most hotels offer. Breakfast was only average unfortunately, and the tiny hot elevator was very slow. Staff seemed very good. Overall very pleased though and would certainly recommend or stay again.

After driving for many hours heading to Maine ,We found this hotel by looking for best westerns in the area. Very nice front desk staff made us feel welcome .Want to mention Maria Campbell for her kindness and suggestions for area restaurants .Our room was clean and spacious ! Nice view of the pool and grounds .Next ....the breakfast offered is amazing.So many choices and healthy options to choose from. Highly recommend this hotel.

Clean, friendly staff. Had a slow drain in shower, clean, functional room otherwise. Modern decor. Comfy bed with nice pillows. Convenient to UML, where I was working. Easy access off highway. Our group has used this hotel for several years, and it's been a good option for us. This year, some of our staff had check-in issues, where the hotel staff said they didn't have rooms, but they did. One issue was late night, and they tried to put one of our male staff members in with another female staff person. Just think they could have been a little more mindful of what they were doing at 1:15am. It woke up the women who was in charge of our group, and who had handled the reservations, etc, so she knew everyone who had check-in issues actually were supposed to have rooms.

Parts of the hotel have been upgraded to an excellent standard We stayed in an older style room, but it was clean, comfortable and pleasant. The view of the pool was an added bonus. Breakfast area was bright, modern and one of the best we've seen.

Brian B, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect response! Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm thrilled to hear that you enjoyed your time with us despite the older style room but still found it up to your standards regarding cleanliness, comfort and outside visibility. Our staff take great pride in the services that we offer and I'm sure it reflects off of their attitudes, everyday. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience!

A really nice Inn. Beautiful rooms and what a great huge breakfast area. It was truly one of the best breakfasts I've had at a Best Western. I made a day trip to Boston. Local bus stop to the train station is right in front of the hotel. One way bus trip is about $2 or you can spend $11.50 for a taxi. Both will drop you off right at the train station. I took the train for $20.00 round trip pp. You can buy your train tickets on the train. From the Boston train station you can take one of the many color coded subway lines to anywhere in Boston. There are subway ambassadors in red jackets that are there at the subway ticket kiosks that are happy to help show you how to use the kiosk.Total trip time one way was about 1hr and 45 minutes. I didn't have to drive in Boston (which can be challenging if you don't know the city) or find a place to park (which can be costly). Bostons Chinatown had a lot of great places to eat.

The rooms are almost all updated. Great breakfast selections. Very comfortable beds. Front desk was very helpful and even offered bus schedule and where to catch it. Great staff, very friendly. I would highly recommend .

Brian B, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect response! Thank you so much for taking the opportunity to leave some amazing feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and that you were able to take advantage of all of the wonderful amenities that we offer. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

My boyfriend and I stayed for a long weekend to celebrate our anniversary. The staff were wonderful. The room was beautiful. I would definitely recommend Best Western and look forward to staying again.

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! I'm thrilled to hear that you enjoyed your time with us and that you were able to relax and celebrate your anniversary with us. We take great pride in the services that we provide for our guests and I'm certain that it reflects upon their attitudes, everyday. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another memorable experience!

Fantastic rooms and the breakfast was fantastic! Most places you end up going out for breakfast. Not here! The breakfast was awesome! The rooms are clean and the beds were very comfortable.There was always hot coffee and tea available. Fresh fruit is available. This hotel was just redone and I have to say they did an awesome job on the remodel.

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the opportunity to provide some amazing feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards regarding the cleanliness and comfort of the guest rooms all the way down to our hot, complimentary breakfast that we serve in the morning. As you noted, the renovations to our wing section, breakfast café and exterior have been completed. We're very satisfied with the outcome and we are glad to hear from other guests who agree as well! We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

We got the room for a great rate through Priceline. Positives- family friendly continental breakfast, very friendly staff. Negatives- our room smelled strongly of stale smoke even though it was nonsmoking. The drain in the shower backed up. I am a cleanliness snob and probably wouldn't stay here again.

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm sorry to hear that we weren't able to offer you a five star experience and that your room had issues regarding a smoke smell and a backed up shower drain. I can assure you that this type of behavior from our housekeeping staff to leave a room in such a condition is definitely out of the norm for us and not something we like to present to our guests. I will be discussing this information with our housekeeping manager during our weekly meetings so we can determine why this room was left in this condition and what we'll be able to do in the future in ensuring this does not happen again.

The staff, food, room and meal was second to none. From the moment we checked in and was greeted by a warm smile to us unlocking a super clean and quiet room to waking to a warm delicious breakfast... the stay was heavenly. A1 service,,,

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the opportunity to leave some amazing feedback regarding your most recent visit to our property. I'm ecstatic to hear that you enjoyed every aspect of your stay with us from the front desk check in to the cleanliness of the room all the way down to our hot, complimentary breakfast in the morning. Our staff take great pride in the services that we provide and I'm certain that it reflects upon their attitudes, everyday. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience.

For the most part BW is always gonna be clean and ready (see the foundtrips pic attached).... It's like Whataburger and that's a very good thing. This Best Western is very nicely located about halfway between eastern and western MA north of Boston. The late night and early AM staff were very friendly, attentive and helpful. Sometimes that's all you need.

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking the opportunity to provide some feedback regarding your most recent visit to our property. I'm thrilled to hear that our staff were able to provide you some awesome, friendly service after such a long day. I can definitely agree our staff's attentiveness is key to helping us provide such an excellent experience for our guests. We take great pride in the services that we offer and I'm certain that it reflects upon their attitudes, everyday.

Came to town for a basketball tournament with my son and realized I had reserved a room with only one bed. The front desk was able to swap us over to a room with two beds and I couldn't have been more pleased with the fast, friendly service. A very nice room, and very clean. We usually check out early on tournament weekends so we will hit the breakfast and head out. I highly recommend this BW as a stay for anyone in the area. Very economical!

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you for taking the opportunity to provide such a great review about your most recent visit to our property. I'm thrilled to hear that you enjoyed your time with us and that our front desk staff was able to help you with a room move to a room with two beds so it would be a more comfortable experience for you and your son. Our staff take great pride in the services that we provide and I'm certain that it reflects upon their attitudes, everyday. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

Every person I spoke to at Best Western Chelmsford Inn was friendly and helpful! They seemed to really care about helping me find the best transportation and restaurant options in the area. I highly recommend this hotel because of the people who work there.

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you for taking the opportunity to provide some wonderful feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed your time with us and found the staff to be friendly and helpful with directions, transportation and restaurant options. Our staff take great pride in the services that we provide and I'm certain that it reflects upon their attitudes, everyday. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

This Best Western was very reasonable priced and located near a highway for easy on/off access. The Hotel was very clean and Breakfast was Plentiful and Delicious . Room was Clean and was an enjoyable spot to relax after a long day.

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the opportunity to provide some feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed your time with us and found everything to be up to your standards regarding location, comfort/cleanliness of the room and our hot, complimentary breakfast. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

This is a really nice hotel to stay at. Centrally located. Lots of places to dine out.Breakfast is very good. The room was awesome. Bed quite comfortable. Would certainly tell my family and friends to stay here as well if in the area. Wish they offered HBO.

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the opportunity to provide some feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed your time with us and found everything with the room to be up to your standards regarding location, places close by to eat and the comfort of the room. Thank you for the suggestion of adding "HBO" to make our TV experience that much better. Keep an eye out if you ever return to our property to see if it's added in the future! We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

I booked this hotel because of the cost and I was surprised how happy I would be with this hotel, from the beginning at check in-though check out. Our check in agent was very cheery and helpful, I was checked-in, in no time. They have a very helpful staff, clean modern rooms and a great full breakfast.

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the time to leave such a wonderful review about your most recent visit to our property. I'm so thrilled to hear that you enjoyed your time with us and found everything to be up to your standards including friendly staff, clean rooms and a hot, healthy complimentary breakfast. Our staff take great pride in the services that we provide and I'm certain that it reflects upon our staff's attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great stay!

The staff is very welcoming! Our room was very large & well appointed with 2 queen beds, a large refrig & a great hi toilet!!! I have meds to be refriged. Some times it freezes. Not here. Great restaurant next door. Very weird sign on to WiFi. Had to take I pad to front desk. The staff fixed it for me very graciously! Very clean. Would stay again when in the area.

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you for taking the opportunity to share some of your experiences with other travelers. I'm so happy to hear that you enjoyed every aspect of your stay with us and found everything with the room, refrigerator, and restaurant choices. Also, I'm glad to hear that our wonderful front desk agents were able to assist you in getting connected on to our Wi-Fi network! We take great pride in our services that we offer and I'm certain to hear that it reflects upon their attitudes, everyday.

I had an outstanding business stay at the Best Western Plus Chelmsford Inn. The room was spacious, clean, and very quiet. I did not hear any noise from adjacent rooms. The food was excellent and the staff very accommodating. I travel a fair amount each year on business and this hotel was excellent.

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! I'm so ecstatic to hear that you enjoyed your time with us and found it to be up to your standards including noise from surrounding rooms. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have the opportunity to provide you with another excellent experience.

Every staff member we encountered was friendly and smiling. Housekeeping went above and beyond to ensure our comfort and the ladies at the front desk were amazing. The gentleman in the breakfast room was also very friendly.

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the time to leave some amazing feedback regarding your most recent visit to our property. I'm ecstatic to hear that you found enjoyed every aspect of your stay and that you found every one of our staff to be helpful, kind and knowledgeable to your requests. We take such great pride in the services that we provide and I'm positive that it reflects upon our staff's attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

During the emergency situation in the Merrimack Valley I happened to stop by here wondering if they had any availability. Looked up reviews real quick on my phone in parking lot and BWP/Chelmsford Inn had a great rating!! Front Office Manager, Maria Campbell. was amazing!!! She advised me to book the whole weekend(just to be safe, if I tried to return after work I wouldn't have a place to stay) because phones where ringing off the hook and guests where walking in looking for rooms. She was pleasant,patient and understanding of all of our situations. My room was great.. Hot shower and electricity did it for me. Place was quiet even though it was booked to capacity. Continental breakfast area had plenty of seats, some of the items could of been better but under the circumstances it was fine. Also to note, every single housekeeper that I walked by in the two days I stayed said "hello", "good morning/evening". Such a warm and friendly place to stay. I would highly recommend this place if in the Chelmsford area or just passing thru.

BrianBGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the time to leave some amazing feedback regarding your most recent visit to our property. I'm thrilled to hear that Maria was helpful in securing you a room for the weekend due to the unfortunate incident that occurred in the neighboring towns. Our staff take great pride in the services that we provide and I'm absolutely certain that it reflects upon their attitudes, everyday and with every interaction with our guests. I'm ecstatic to hear that you were also able to take advantage of our hot, complimentary full breakfast that we offer in the morning. We believe that a healthy, delicious breakfast is key to a successful start to any day. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

Before coming to stay at this hotel, I was a bit cautious based on a few of the reviews! I cannot understand how anyone can state that this hotel is Gross! From the minute I arrived two days ago the customer service has been exceptional, my room was very clean, the breakfast staff is close by at all times if you need anything, and there are even warm cookies put out in the afternoon. The location is fantastic as it is close to some stores, right off the hwy, and set back enough from the street that it is quiet at night. I had forgotten toothpaste and quickly learned that the hotel is all set to help out in these type of situations. I am still here for another week or so but am enjoying my stay and can really appreciate the friendly faces of this staff while being so far away from home!

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the time to leave such incredible feedback regarding your most recent visit to our property. I'm ecstatic to hear that you enjoyed your time with us and found everything to be up to your standards regarding cleanliness and staff knowledge and friendliness. We take great pride in the work that we do and I'm certain that it reflects upon the staff's attitudes, everyday. I'm glad to also hear that we were able to provide you with some complimentary toothpaste. We understand the stress traveling far from home can be so we always have toiletry items available complimentary, 24/7. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

I was in town for not-so-pleasant reasons and when I checked in with the front desk in the late afternoon on a Monday. I had just come from dealing with a very difficult and painful situation. When I then discovered that I had booked my stay for the wrong dates, I wondered how the day could get any worse. One of the first things that the wonderful woman on duty (I am sorry I forgot your name) did was offer me a free water, which I gladly accepted. It was then that Maria came out to assist with the situation. I had booked online through one of the usual popular sites and I had simply screwed up and booked a week later than I had intended. Maria got on the phone right away with the online service and started to iron things out. Maria ended up handing me the phone and I explained what had happened to the online company and then handed the phone back to Maria. The online company had to call me on my cell phone for security and verification purposes and when they did, they told me they could re-book me for the number of nights I wanted starting on that day, which would solve my problem, but it would cost me an additional $104. When Maria overheard me tell my wife that, she spoke up rather loudly and suggested I just cancel it and book directly with the hotel, which they said they would do for the same amount I originally paid when I booked online. I told the rep from the online company that I preferred to just cancel the reservation and after a few minutes, she agreed and we were able to book our two-night stay directly with the hotel and save $104. Maria and the woman working with her that day were awesome and definitely went above and beyond. Our stay was fine and I really don't have any complaints at all. The place was clean and quiet while we were there and the free breakfast in the morning offered a pretty decent variety of things to choose from and was pretty tasty. Overall, it was a good experience by the real highlight was Maria and the nice woman working with her on the front desk that day.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm thrilled to hear that Maria was able to assist you in getting your reservation cancelled through Expedia and then booked through us here at the hotel directly. We definitely recommend booking directly through us next time to best avoid any issues like this from occurring again in the future. I will make sure to pass on the kind remarks to Maria and thank her again for the hard work that she puts in. Thank you again for the kind words regarding Maria. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

The hotel is gross. The third floor smelled musty and so did our room. The floor was damp and our socks were black. The floor was slippery and I fell. The TV didn't work and there were kids running all over the work out room. We selected the hotel because it had good reviews and a laundry facilities. We got there and was told it didn't work by the front desk only to find folks using it. The bathroom was gross and the sink looked like it was replaced and it was done poorly. The call was exposes and disgusting. Never again.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I want to first apologize for the way that the room was left in and that it lingered with a smell coming from the hallway and into the guest room. I will certainly be discussing this information with my housekeeping staff so we may look into what caused this smell and how we can look to get rid of it and stop it from lingering around in the hotel. Unfortunately, due to the extreme wind and rains that occurred over last weekend they negatively effected for our DirectTv dish. We have since resolved the issue and are working with them on how we can prevent similar issues like this from occurring again in the future. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with a more superior experience.

Learned a lesson today. I travel a lot. The tv in my room wasn't receiving a signal. Was told at the front desk it was a service provider issue and it won't be fixed soon. They offered a reduction in the room rate but because we booked with Expedia, no dice.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm sorry to hear about the issues that occurred with your TV signal in your room. We had contacted Direct Tv to see if they could resolve the issues but since we don't have just one receiver for each individual TV, we had to have a technician come out to the hotel to resolve the issue. We have since had the issue resolved with Direct Tv and prevention methods to prevent similar issues occurring like this again in the future. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with a more superior experience.

- awesome gym - huge breakfast room - easy to park - courteous front desk - room has a moldy vibe from the wall AC unit. feels gross - water didnt drain in my shower. so disgusting. my bad for not telling the front desk

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm sorry to hear about the issues that occurred in your room during your time with us. I am definitely going to be discussing the shower drain and room smells with both my0 maintenance and housekeeping managers so we may look into getting these two issues resolved asap so we can have it rectified for the next guest. I want to thank you for giving us this information so we may use this as a learning tool going forward with our other rooms in the hotel. I'm thrilled to hear that you enjoyed some aspects of your stay with us and got to take advantage of our fitness center and healthy, complimentary breakfast that we offer in the morning. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with a more superior experience.

I actually stayed here twice in December. The first time was to visit a sick friend and the second time was unfortunately for their funeral. I think I am a jinx for the hotel because we lost power both times I was there. The first time I stayed in the wing and the room was very quiet and nice. The front desk staff was very friendly both times. The second stay was in the tower and that room was just as nice and just as quiet. The free breakfast was a nice touch and housekeeping did a great job on the room both times. I wish I could remember the overnight persons name that was working the front desk on my second stay. I had early flight out Sunday and we lost power Saturday night. He set his own alarm on the phone in case power did not come back on to make sure I was up. Luckily the power came back on late Saturday night. I will definitely stay here again when I fly back to MA. You have great people working here!

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the time to leave a great review regarding your most recent visit to our hotel. I'm glad to hear that you were able to interact with our amazing front desk staff. Our staff takes great pride in the services that we provide to each of our guests and I'm certain that it reflects upon their attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

Great hotel near highway. The second floor has been updated and the results are beautiful! very clean and modern. Housekeeping staff very kind and helpful. Do not stay on 5th floor not updated yet. When booking make sure to call and ask for updated room the Old rooms show their age especially bathroom. Stay in room looking out towards road in front of hotel not a room that looks out to highway. I hear everything and could hear highway. Room facing convenience store is also quiet. Moonstones restaurant is in front of hotel and is wonderful!

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the opportunity to leave some amazing feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed your time with us and were able to enjoy and experience one of our newest renovated rooms in our "wing" section. We take great pride in the newest renovations here at the property which also include our exterior, breakfast café and fitness center. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience!

Convenient location, staff helpful and friendly while remaining professional. Room was clean, comfortable and quiet. The included breakfast with many many choices is excellent. The breakfast dining area is large, airy with a pretty view. Reasonable rates There is a restaurant right next door, not part of the hotel. Food is good.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the time to leave some amazing feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and that you found everything to be up to your standards regarding location, staff friendliness, room cleanliness and our wonderful, complimentary, hot breakfast that we offer to our guests each morning. We're glad to hear that you enjoyed all of the wonderful options that we provide to our guests. We try to offer something for everyone to ensure that everyone can start off their day with a healthy, delicious meal. We would love the chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience!

The staff was superb, the rates very reasonable, the rooms comfortable and well kept, and the location is very convenient right near the entrance to the 495. The included breakfast just topped off the experience to perfection.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! I'm so ecstatic to hear that you enjoyed your time with us here and you found everything to be up to your standards regarding rates, staff friendliness, and room comfort. We take great pride in the services that we offer here at the hotel and I'm certain that it reflects upon my staff's attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience !

Pool was closed,because they sent the lifeguard home in the morning when it was raining? Why do you need a lifeguard?....oh but their sister hotel down the road will let you use the pool. Convenient not! The room was not very clean either and recently remodeled? When?

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm sorry to hear that you did not enjoy your time spent with us and that you were unable to take advantage of our outdoor pool that we offer. The outdoor pool is always open (weather permitting) with a lifeguard on duty per the city of Chelmsford. If it had rained earlier in the day and their were possible other showers expected throughout the day then we would not typically open our pool for the remainder of the day. We offer our guests to visit our sister hotel, The Radisson because they offer an indoor pool which is open all year long no matter the weather. Most of our rooms have been recently renovated which would be in our wing section which consists of king size beds with twin pull-out couches and double queen bedded rooms. Our finished renovations include our exterior, lobby, breakfast café and fitness center. We are working on getting the remainder of our hotel fully renovated by the end of 2018. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with a more superior experience.

Location was very convenient, rooms quite large, staff friendly and front desk staff helpful. Breakfast was fine too, coffee in room and refrigerator in room was also a good touch and very convenient.

overall good deal for the money, but there is only one small slow elevator. furniture is old fashioned and dark. breakfast has good assortment of food, but egg is fresh during one out of four days. too salty on two days. air con stops by itself at night.

From this outside this is a typical, dull and boring hotel. Could be any chain at all. On the inside it's nice and fresh and the rooms are spacious and comfortable. The beds are comfy to sleep on and I had no trouble with anything else in the room. If I had to pick on anything in the room, the curtains could have been a couple of feet wider to cover the window more.

We had a really nice time at this hotel. Our family was visiting the Boston area and settled in Chelmsford for our sleeping arrangements. The breakfast was a huge hit. The pancake maker was down, but the waffle maker was perfect. In addition, the rooms were really nice and the staff was so pleasant.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for such awesome feedback regarding your most recent visit to our property. I'm thrilled to hear that your family chose to stay with us during your time visiting the Chelmsford-Lowell/Boston area. We take great pride in the services that we provide and I'm certain that it reflects upon our staff's attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

Our son attended the Congress of future scientists and technology leaders in Lowell, this was a convenient place to stay. Staff was very friendly, hotel very clean and accommodating. We used the wifi, pool and onsite laundry service. The breakfast was very good, and coffee 24 hours a day.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you for taking the time to leave some awesome feedback regarding your most recent visit to our property. I'm glad to hear that we were able to offer suitable accommodations for you and your son for the congress of future science leaders of tomorrow. I'm thrilled to hear that you were able to take advantage of some of the amenities that we offer here like complimentary Wi-Fi, Pool and onsite laundry service. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience

Family of four with two young kids staying the night. Staff are extremely friendly. Rooms were clean and quiet. Beds were comfortable and air conditioner and refrigerator worked fine. Wifi was fine for our needs. There is a gas station and restaurant right next to the hotel. Price was perfect. Will stay again.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave such a wonderful review about your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and you were able to find everything to be up to your standards regarding room cleanliness, staff friendliness and Wi-Fi needs. Our staff takes great pride in the services that we offer to our guests each day and I'm certain that it reflects upon their attitudes, everday. We would definitely love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

We recently stayed here on our way up to new hampshire. Everyone we encountered was very nice and professional! Room was very nice and overlooked the pool. The pool was clean and delightful The desk recommended a close dinner spot- 110 I believe It was delicious and had a nice patio for eating!

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the time to leave such a wonderful review about your recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards. We take great pride in the services that we offer and I'm certain that it reflects upon our staff's attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience.

I was very impressed with the hotel and staff. It was clean, quiet, and restful. And the staff was so professional; especially after having a day of work without computers! They were very prompt in getting me checked in and comfortable. Although I didn't try the restaurant nearby, I got take-out delivered from nearby without any problem.

My wife and I decided to stay here on our way to Maine and this was a great stopover. All of the staff members were friendly and helpful. We paid a fair price here. Our room was big and spacious and clean. The bed was comfortable and the sheets were fresh and clean. The hotel is easily accessible from I-495 at Exit 34. And there are quite a few stores and restaurants nearby for added convenience. We will definitely stay here again

NicoleSGM, Front Office Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the time to leave some amazing feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards regarding price, staff, room cleanliness and our hot, complimentary breakfast that we offer in the morning. We take great pride in the services that we offer to our guests and I'm certain that it reflects upon our staff's attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience!

Stayed with wife and baby. We had an excellent stay. Very friendly and helpful staff. Breakfast was of good quality. Rooms were very clean and had a good bed. Overall , had good experience and an affordable stay!

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you so much for taking the time to leave such a wonderful review about your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards regarding the room cleanliness. I'm also glad to hear that you enjoyed our hot, complimentary breakfast that we offer in the morning. We believe that a nice, healthy breakfast is key to the start of a successful day. Our staff take great pride in the services that we offer to our guests and I'm positive that it reflects upon our attitudes, everyday. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

We've stayed at the Best Western before, and had very few issues ... this time, the telephone rang every five minutes or so ... engineer couldn't fix it, so we pulled the plug and used our cellphones. Also, the electrical socket in the bathroom was installed poorly (upside down?) and the blowdryer supplied couldn't fit in the little space available. That couldn't be fixed either. Another dryer - with a shorter shank - was supplied by housekeeping, since this could not be repaired either. To do BW justice, they offered to change rooms for us - but we were already unpacked and having a very brief stay anyway.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm sorry to hear about the issues that you encountered during your time with us and how they negatively impacted your stay. I will certainly take the information that was presented here and go over it with my maintenance and housekeeping staff to see if we can get these issues resolved immediately and how we can prevent similar issues like this from occurring in other guest rooms. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

This hotel is located at an easily accessed location. It is clean and the price is reasonable. I have stayed here twice and will return. The staff is friendly. The rooms are comfortable and quiet. Bring your own clock, though, as there is no means of telling time in the room.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our location. I'm ecstatic to hear that you have stayed with us here before and that you plan on returning again when your endeavors bring you through the Chelmsford/Lowell area. I'm thrilled to hear that you found everything with your room to be up to your standards regarding cleanliness, comfort and quietness. Thank you for bringing to my attention the issue with the alarm clock in the room. I will certainly review this information with my housekeeping manager so we can make sure we have an alarm clock in the room that you were in and to make sure that it is set to the correct time. We take great pride in the services that we provide here and I'm certain that it reflects upon our staff's attitudes, everyday. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experirnce !

I would recommend this hotel to all my friends. Great location close to the highway. Staff was very friendly and courteous. The hotel was very clean. The rooms were very clean and the bed was very comfortable.

It feels like The Good, the Bad and the Ugly. The good side is that the hotel has a new feel to it and large rooms. The bad is that the price was double what I paid for an equivalent room in Roanoke, the night before. The ugly side is getting a voice message from the BW sales office but being asked for a password to retrieve it. When I asked the front desk, I was told they did not use passwords with their voice message! I guess I'm just lucky or a liar....

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback regarding your most recent visit to our property. I'm glad to hear that you enjoyed your time with us and took the opportunity to get a first-hand look at some of our newest renovations. We're very excited to share these newest editions with everyone including our soon to be finished exterior! I do apologize for the voice message incident you had faced with our front desk. Unfortunately, their had been some misunderstanding about the situation and we have trained our front desk staff with the correct knowledge for this in case we do run into a similar issue again. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience

The FD agent was excellent in recommending dining options. Had a well appointed guest room, that looks like it was recently renovated with a shower. A good choice of amenities in the guest room including a Keurig coffee maker. Would stay again and recommend this hotel.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! I'm ecstatic to hear that you enjoyed every aspect of your stay with us and found the room was up to your standards regarding comfort and style. I'm also thrilled to see that our front desk agent was able to help you locate a good restaurant recommendation in the area. I can definitely agree it can be a little weary coming to an unfamiliar location and not knowing what is in the surrounding areas. Our staff take great pride in the services that we offer to our guests and I'm certain that it reflects upon their attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area!

I would say this is a great place to stay staffs/employee are very nice/friendly I love the checking out time 12pm give enough time to get everything ready..First time at this location we just wanted to have a little get away . but there is something me and my boyfriend were concern about as we arrived to our apartment my boyfriend notice something weird coming out the backpack he brought to the hotel which had inside the clothes he use the night before?? He notices it was a small insects call BedBug he notice two of them and in my apartment we never had no probably with that, we been leaving here for 5 years and nothing close to that... My boyfriend was sure it had to come from the room we stayed cause never had he seen something like that in our apartment especially from his book bag that he only used it with clothes inside for this occasion his very upset about it and is going crazy cleaning our stuff and clothes we used... I Would zoom in a picture so it can be seen very clear of what was in his bag it's very tiny but seems big because of the zoom of the cámara ?? !!! Sorry for this but thanks anyways other than that everything was great I really liked it.. except my boyfriend doesn't feel comfortable about going back..

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some information regarding your most recent visit to our property. I'm ecstatic to hear that you enjoyed your time with us and found our staff to be friendly and helpful to you. We take great pride in the services that we offer and I certainly believe that it reflects upon our staff's attitudes, everyday. I'm sorry to hear about the small insect your boyfriend had reported on finding in your room. I am going to have my housekeeping manager and myself thoroughly inspect the room that you were in so we can make sure to address the issue if necessary. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

We were in town for a sporting competition. The breakfast was very convenient. Front desk and evening housekeeping services were very accommodating. We had the extended double queen room. Very roomy and clean. Comfortable beds. Refrigerator was a perfect size.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave such wonderful feedback regarding your most recent visit to our property. I'm assuming that the "1 star" ratings were an accident. Determining from your detail response it seems that you enjoyed your time with us. I'm thrilled that our hotel was able to host your sporting team during the competition. I'm ecstatic that you and the team enjoyed the hot, complimentary breakfast that we're able to offer in the morning. We certainly believe that a nice, healthy breakfast is key to a start of a successful day. Our staff take great pride in the services that we offer to our guests and I'm certain that it reflects upon their attitudes, everyday. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience.

This newly remodeled( still a bit more to do), is an excellent value for the cost. Our room was clean, attractive, and the bed was good. The breakfast area is very nice with a good selection of hot and cold food. We were there two days and there were different choices of meat and egg types each day. The staff was courteous and helpful. I would recommend this mid line motel for a very comfortable stay in the area.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave such a wonderful review about your most recent visit to our property. I'm thrilled to hear that you enjoyed your time with us and found everything to be up to your standards regarding the hotel atmosphere and the room. Our staff take great pride in the work that we provide here I'm certain that it reflects upon their attitudes, everyday. I'm also glad to hear that you were able to take advantage of our wonderful, hot,complimentary breakfast that we offer to our guest each morning. We certainly believe that a healthy breakfast is key to the start of a successful day. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience.

I stayed in Best Western Chelmsford Inn during Jan 20th to March 19th. It was business trip to my company CommScope. It was wonderful stay, I enjoyed it. Specially staffs were very friendly and helpful.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A Perfect 5 stars! Thank you so much for taking the time to leave such a great review about your most recent visit to our property. I'm ecstatic to hear that you enjoyed your time with us and found our staff to be very friendly and helpful to you during your time here. Our staff take great pride in the services that we provide. I'm also glad to hear that we were in close proximity to your business and the convenience of it being so close. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience!

The remodeling work is very recently completed so the hotel is in very good condition. Its easy to find right of the interstate. The rooms, lobby, and breakfast room are all very nice and new. The lobby has a comfortable sitting area. The breakfast room is very big, plenty of room. The breakfast was good, the usual, including eggs and waffles. The room was comfortable and new. The bathroom was very nice. All the staff were friendly and professional. This in one of the nicer BW's I've stayed in in Mass. I had no complaints at all.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you so much for taking the opportunity to leave such a wonderful review about your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay and found everything to be up to your standards regarding staff and hotel cleanliness. We take great pride in the services that we provide for our guests and I'm certain that it reflects upon their attitudes. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

We chose this hotel not just based on location but on familiarity with the brand. We were greeted right away and check-in was efficient and ever so warm and friendly. When asked about a recommendation for dinner, the housekeeper asked all the right questions and we were directed to one of our favorite chain restaurants. Very quiet and comfortable. Breakfast choices were outstanding and someone was always in attendance in case you didn't see something that you needed or wanted. Very good experience.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! I'm ecstatic to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards. Our staff are always eager to assist our guest in any way possible like recommending our favorite restaurants in the area and giving directions. Our staff take great pride in the services that we provide everyday and I'm certain that it reflects upon their attitudes, everyday. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

The first time I came here 18 months ago, this hotel was my only choice. Everything else was sold out. My experience then wasn't worth leaving a review. So I was hesitant to come again... After calling the hotel and hearing they had made some huge changes, I decided to come and try it one more time. I AM SO THRILLED I DID!!! When we first walked in, we were met by the aroma of fresh baked cookies and fruit water! Such a sweet touch. Immediately i could see the changes and was impressed!! Their breakfast room is giant, very clean, and even supplied with an "auto" pancake maker!! Of course my son went right for the waffle station. The colors and art work in the room is very pretty and modern! The bathroom vanity and glass shower are are the perfect compliment to the blue accent wall. Kudos to The Best Western chelmsford. This a hotel to be proud of! I have attached some pictures I took right after checking in!

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for leaving such an awesome review about your most recent visit to our hotel! I'm thrilled to hear that you decided to give us another chance so we could have the opportunity to redeem ourselves from your past experience and provide you with a much more pleasurable experience! As you have noted, we have recently completed changes to our wing section, breakfast café, lobby area and fitness center. We are wrapping up the finishing touches soon which will include the outside exterior and guest laundry which we believe will look gorgeous when its done! We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

We had a great stay at the Chelmsford Best Western Inn. The front desk personnel was very pleasant and helpful during check in and check out. The rooms were well decorated and very clean. The cleaning staff also did a great job also. The parking area was well lit and we felt very safe coming and going in the evening. It was also easy on and off access from the highway.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you so much for taking the opportunity to leave such a wonderful review about your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay and found everything to be up to your standards regarding staff and hotel cleanliness. We take great pride in the services that we provide for our guests and I'm certain that it reflects upon their attitudes. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

We came into this location late last night and met Evan at the front desk and explained that we had walked a couple hours here and that we had a 3 year old child with us who was exhausted and although we could read that you only accepted credit cards at check in we only had cash and a certain amount. Not only did he offer us a discount, but he allowed us to pay cash for the one time only and had done everything he could to help us get our little one upstairs to the room quickly to get out of the cold and into bed. He was polite, honest, friendly, kind, and was kept everything simple and stress free at our booking and I couldn't have appreciated his professionalism more. Then we were greeted by Sean in the morning who was just as kind and polite, and helpful. We were waiting for funds to be loaded to our card at 2:30pm, however our check out was at noon. Instead of having us check out at noon and wait around in the cold with our little one for a couple hours, he allowed us to stay in the room for a 2pm check out and after speaker to Evan over the phone, they waived the late check out fee. We have only been here for one night and I have been treated better than I ever have at any hotel in my 29 years. I am sure the rest of the staff is just as wonderful but thank you Evan and Sean for making my birthday (1-20) and our night stress-free, comfortable, and easy for not only myself but my family of 3. You both are in the right business, and you put the HOSPITABLE in Hospitality. Thank you from my family to you.

NicoleSGM, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking this opportunity to leave some amazing feedback regarding your most recent visit to our property. I'm beyond thrilled to hear that Evan and Sean both went above and beyond to try and assist you as best as they could during your situation. We take great pride in the services that we provide for our guests and I certainly believe that it reflects upon their attitudes, everyday. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

I Enjoyed the company of the hotel staff during my time at the hotel and all of the amenities provided to me by them. The breakfast was delicious. Wi-Fi was on par as you'd normally come to expect from a hotel and i had no issues with connectivity, The only thing i can recommend is getting door stoppers for the doors in the new wing section. The staff was phenomenal and certainly looked like they enjoyed what they do based off of the way they presented themselves.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking the opportunity to leave such a wonderful response regarding your most recent visit to our property. I'm thrilled to hear that our staff were able to provide you with such great service and you found everything to be up to your standards regarding staff and cleanliness. I will certainly review the information about the door stoppers with my housekeeping staff so we may work together towards getting those bought and installed. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

Somewhat overpriced but quite satisfactory stay. It would be preferable if travel voucher credits would show up on customer account upon arrival. Front desk attendant was pleasant and very accomodating

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards regarding a hotel. Our staff takes great pride in the work that we provide for our guests and I certainly believe it reflects upon their attitudes daily. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

I left Epping New Hampshire on Wed,DECEMBER 27th 2017@2.30pm. I was going back home to New York after spending CHRISTMAS HOLIDAY with family. As I was traveling on I495 south. All traffic came to a halt ,I believe in Littleton,NH. I was stopped without moving an inch for 5hrs as all lanes were closed due to an awful accident involving a fuel truck and a Ford Focus. After 5 hrs only the left lane was finally opened and traffic was trickling by. I still had a 4hr trip ahead and I just couldn't drive any longer. Thank God Best Western Plus was just an exit away in Chelmsford Mass. I was greeted with the most friendly man,who checked me in immediately. Also to my surprise the price was very reasonable @ less than $99 per Night. The room was exceptionally clean and beautiful,the staff was magnificent, I strongly recommend it! As the final analysis it was indeed an Oasis in a traffic jam.LorenzaC.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 10! Thank you so much for taking the time to leave such a wonderful review about your most recent visit to our property! I'm thrilled to hear that our staff were able to help you get our of that crazy traffic jam that occurred during the Christmas holiday break. Our staff are always eager to lend a helping hand no matter what time of day/year it is! We take great pride in the services that we provide for our guests everyday and I'm certain it reflects upon our attitudes, everyday. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

Very nice stay. The staff was great. Bed was very comfortable. They had cookies out during check in and breakfast had many options. I would definitely recommend this hotel to anyone and would love staying here again!

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking the time to leave such an awesome response to your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards. We take great pride in the services that we offer to our guests and I certainly believe it reflects upon our staff's attitudes, everyday. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

I had a great stay at this hotel. Despite the ratings seem low, my room was very clean and new renovated with modern look. Bed was firm and comfortable, it was quite in general. I am on the 2nd floor but did not hear foot steps above.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some positive feedback regarding your most recent visit to our hotel. I'm glad to hear that you enjoyed your time with us and that you found everything to be up to your standards. We take great pride in the services that we provide for our guests and I certainly believe it reflects upon our staff's attitudes, everyday.

Great Staff. Breakfast runs great. Loys of options, even for picky eaters. The new cafe is awesome! Front Desk really is hospitable. They know their stuff. Best Hotel in the area. Value - Cleanliness - Attitude

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5! Thank you so much for taking the time to leave such a great response to your most recent visit to our property. I'm thrilled to hear that you found everything to be up to your standards regarding cleanliness, staff helpfulness and breakfast choices! We take great pride in the services that we provide for our guests and I certainly believe that it reflects upon our staff's attitudes, everyday. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

we were satiasfied in all respects of our stay excellent staff great breakfast selection will definately stay at a best western in the future frequently travel across country doing craft festivals during spring and summer time

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5! Thank you for taking the time to leave such an amazing review about your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay and that we were able to satisfy all of your needs to your standards. We take great pride in the services that we provide for our guests and I certainly believe that if reflects upon our staff's attitudes, everyday. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experienence!

Everyone at his Best Western Plus went out of there way to make us very comfortable and like family. Management, breakfast staff and maid service always asked if there was anything we wanted. Centrally located to Manchester, Boston and beaches.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5! Thank you so much for taking the opportunity to leave some amazing feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and that we were able to satisfy all of your needs to your standards. We take great pride in the services that we provide and I certainly believe that if reflects upon our staff's attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience!

For the price this motel was excellent The staff were very friendly, very neatly dressed. The breakfast had a large choice and the coffee was excellent. The gentleman at the front desk was very helpful in recommending a place to eat.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some awesome feedback regarding your most recent visit to our property. I'm thrilled to hear that you enjoyed your time with us and found everything to be up to your standards. We take great pride in the services that we offer and I certainly believe it reflects upon our staff's attitudes, everyday. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

I attended a training at cross Point in lowell The hotel was 5 min away by car , it was strategically recommended by others colleagues, the breakfast is correct, The hotel staff were very friendly The room is ok , there is a very nice swimming pool in the backyard i do recommend this hotel

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some great feedback regarding your most recent visit to our hotel. I'm thrilled to hear that you found everything with your stay to be up to your standards regarding cleanliness, staff attitudes and breakfast. We take great pride in the services that we provide for our guests and i certainly believe it reflects upon our attitudes, everyday. We would love the chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

Checked-in late.... very polite staff at the front-desk. Room clean... but the heating system didn't work properly and the sliding doors of the shower could not stay close... Good place to stay for one night.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your recent visit to our hotel. I'm glad to hear that you found everything to be up to your standards regarding cleanliness and the friendliness of our staff. We take great pride in the services that we offer to our guests and i certainly believe it reflects on our attitudes, everyday. I'm sorry to hear about the issues you ran into regarding the heating system in the room and the sliding door in the shower. I'm going to review this information with my maintenance staff immediately so we may work together on getting those fixed for our future guests. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience.

Well located just off major hwys. Staff helpful and very nice. Great breakfast room, plenty of space and gluten free muffins, bread, and bagels for me!!! I forgot my purse in the breakfast room one morning and staff turned it into the desk for me. Rooms were large, nice decor, and 2 chairs for comfy reading.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5! Thank you so much for taking the time to leave some feedback regarding your recent visit to our property. I'm thrilled to see that you found everything to be up to your standards and were able to enjoy our hot, complimentary breakfast that we offer including some of our gluten free options. We take great pride in making sure we offer as much diversity as possible so every guest may start their morning with a healthy and delicious breakfast. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience.

Extremely helpful front desk, my room was extremely clean and comfortable. Breakfast was very well prepared and there were a plethora of options. I am very satisfied with my stay and would love to come back again.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5! Thank you so much for taking the time to leave such a wonderful review based off of your recent visit to our hotel. I'm thrilled to hear that you found everything with the room to be up to your standards regarding cleanliness and comfort. We take great pride in the services that we offer to our guests and I certainly believe it reflects on our attitudes, everyday. We would certainly love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience.

Hotel in a remodel. Nothing is up to parr. Hotel staff could care less if you have a good stay. Never had any problems me make sure the room stayed clean. Never had clean towels. amenities very very poor.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm sorry to hear that you did not enjoy your time with us and you encountered some issues with staff and cleanliness. I can certainly assure you that this type of behavior isn't typical of our staff and I will certainly be discussing this review with my front desk and housekeeping staff so we may determine what went wrong and how we can improve for the future. I hope that this one incident won't stray you away from visiting with us again. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

I haven't stayed here in about 6-7 years, and boy is it different. The property was recently renovated, and they did a nice job. Room was clean, bed was comfy, and the people were all very nice. I'd be more than happy to stay here again.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave such a great comment regarding your most recent visit to our property. I'm ecstatic to hear that you found everything to be up to your standards regarding cleanliness and comfort. As you also noticed, we are just wrapping up our latest renovations which included our "wing" section, exterior and breakfast café. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

Room was clean and bed was comfy but the bathroom seemed a little small. Not much counter space. The staff was wonderful! Everyone was very friendly and helpful. Check in was easy and quick. I was disappointed with the breakfast because their waffle machine was broken and they did not offer an alternative. Eggs had cheese in them, and not everyone likes or can eat cheese. Also, they have Kuerig machines in the rooms but only provide coffee pods. I asked for tea at the front desk but was told they only have coffee but I could get tea in the breakfast area. Doesn't help much for first thing in the morning while I wake up and get dressed. Other than the breakfast, we had a great nights sleep and enjoyed our stay.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback regarding your recent visit to our hotel. I'm glad you found the room to be up to your standards regarding cleanliness and comfort. We take great pride in the services that we provide to our guests and I certainly believe it reflects upon our attitudes everyday. I'm sorry to hear that we were not able to provide any Tea K-cups for you. I certainly understand the convenience of having it in your room vs having to come down to the breakfast café. I will certainly let my managers know of the request and maybe it will become something we can incorporate into the future. We would love the opportunity to have you come and stay with us again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

The Staff at the Best Western Chelmsford was beyond accomodating and I nearly thought we would rethink southern hospitality as it was very much alive in the North East. Thanks to Karla and her team, we had an amazing stay at this BW Plus and it was our first time staying at a BW. This means I am now going to stay at the next one I find. Just simply Amazing. Thank you Thank you!

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect score! Thank you for taking the opportunity to leave some awesome feedback regarding your most recent visit to our property. I'm thrilled to hear that you found everything to be up to your standards regarding cleanliness and hospitality. We take great pride in the services that we provide for our guests and I certainly believe it reflects upon our staff's attitudes, everyday. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another great experience!

This was a resonable motel just off the highway Rt 495 so very handy and a number of restaurants in the area. As often happens in my experience with Best Western the internet connection was not the easiest to connect. My wife had to go back down to get help from the front , desk, we were given a room in the back as requested away from the highway. The breakfast was just OK , but it is free. The hotel is being upgraded so I give them some grace.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback regarding your most recent visit to our property. I'm glad to see that we were able to provide you with a reasonable and nice stay while you were with us. We take great pride in the services that we provide to our guests and I certainly believe it reflects upon our staff's attitudes, everyday. I'm sorry to hear that you had difficulties connecting with the wireless internet. I'm glad to see that our front desk staff was able to help your wife connect so she may take advantage of it while she could. As you noticed, we are currently wrapping up our renovations to our "wing" section, exterior, fitness center and breakfast café. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area so we may have another chance to provide you with a more superior experience.

I spent 4 nights for a business trip. My stay was pleasant and the room was quiet (facing the pool). However, the view of the room was a bit depressing since the pool is in major need of renovation. The room was adequate with the bed being the best part. The greatest thing about this hotel is the staff, friendly, quick and very professional. I wish they had more in terms of "carry out breakfast". During my stay, the options were only a bagel or a muffin and the coffee quality was not the greatest. Having said all that, I found the stay very pleasant and a great value for the price.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm glad to hear that you enjoyed yourself for the most part and found everything to be up to your standards regarding the room, comfort of the bed and the friendliness of the staff. As you mentioned, our pool is looking a little dirty at the moment. It is currently closed for the season; however I will certainly pass this information on to my maintenance staff so we may look to tidy it up until we are prepared to drain it for the winter. I'm sorry to hear that you did not find any more "carry out breakfast" items in our café area. Along with the bagels and muffins you mentioned we also provide Danishes, cereals, fruits and yogurts. I apologize if those items were not out for you when you went down for breakfast. I certainly do appreciate all of the feedback and I will certainly be reviewing this information with all of the mentioned staff and management. Thank you again for taking the time to leave some feedback regarding your time with us. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience.

I made a reservation for 3-two beds. When we got there we were assigned a king room. The 2 clerks worked a long time to make the necessary change.A morning clerk was speaking very loudly about personal problems, not professional.The person in charge of breakfast did not keep things filled up; customers had to ask for things. No tables were wiped when customers left. The room was fine, beds were comfortable . Not a "plus" hotel as listed.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback regarding your recent visit to our property. I'm sorry to hear that upon arrival to the hotel you were not assigned the correct room that you had reserved for. I'm glad to see that our staff worked hard on making the necessary changes in order to make it right for you. I have gathered your comments regarding breakfast and definitely will be discussing this with the breakfast manager so we may work on correcting these issues for future guests.

Stayed here for business. The hotel is under construction so updates are in progress and hopefully will turn this property into a gem soon. Breakfast food and coffee were very fresh and hot, though the eating area is currently in a part of the hotel entrance that seems out of place. I suspect after renovations are complete this will change. Likewise, my room was a bit on the older-feeling side, but I will again assume that renovations have not yet been done for the room I received. All-in-all I still feel it was of good value for the money.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to provide some feedback regarding your recent visit to our property. I'm glad to see that we were able to offer you a decent experience despite the current renovations. As you may have noticed, we are currently undergoing MAJOR renovations to our "wing" section, exterior, breakfast cafe and fitness center. We are VERY excited to have these renovations finished shortly. We would love the opportunity to see you again once the renovations have been fully completed so we may have the chance to provide you with a more superior experience.

My nephew got married down the st. At Princeton station, so it was a 5 min drive back. They are doing a lot of renovations!! The front entrance, lobby, & breakfast room! It will be very nice, room was king w frig/micro, comfy mattress, balcony w view of pool, air conditioner was a little noisy? We had a room on 5 th floor at the end of hall, quiet, the breakfast was served in sm lobby area, but we got a table around 8, they had waffles, yogart cheese omlets, Danish ,oatmeal w dried pineapple, cranberries! Nice touch! Late checkout at 12 ,but we left for apple picking! Front desk was very professional & friendly ,we got a nice group rate! So great night, highly reccommend! Only negative was There was cigarette marks on sink?

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some great feedback regarding your recent visit to our property. I'm thrilled to see that you found everything to be up to your standards regarding cleanliness and staff attitudes. We take great pride in the services that we provide for our guests each and every day. As you may have noticed, we are currently undergoing MAJOR renovations to our "wing" section, exterior, breakfast cafe and fitness center. We would love the opportunity to see you again once the renovations have been fully completed so we may have the chance to provide you with another great experience.

I "landed" in the hotel after landing in Logan following a long flight from home. I requested a quiet room, but unfortunately, got a room where I heard traffic noise. I left the A/C fan working at night to help mask the traffic noise. I think that the hotel renovations may not have left rooms facing the more "quiet" direction. The renovations themselves did not disturb me in any other way. The service of the reception was excellent. The location is convenient, next to I-495. I may consider staying there again after they complete the renovations and only if the room face away from the highway.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your most recent visit to our property. I'm sorry to hear that the room that you were occupying was noisy due to the neighboring highway. As you noted, we are currently undergoing MAJOR renovations to our "wing" section, exterior, fitness center and breakfast café. We would love the chance to see you again once the renovations have been fully completed so we may have the chance to provide you with a more superior experience and hopefully a much quieter room.

Well located, right off the highway. Plenty of parking. Registration desk staff were very helpful. All staff were courteous. Room was excellent. Breakfast offerings were well dislaplayed with a variety to select from.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking the opportunity to leave some feedback regarding your recent visit to our property. I'm thrilled to hear that you found everything to be up to your standards regarding cleanliness and hospitality. We take great pride in the services that we offer to our guests and I certainly believe it reflects on our staff's attitudes. As you may have noticed, we are currently undergoing major renovations to our "wing" section, exterior, breakfast café and fitness center. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another experience!

Everyone I encountered on my one night stay here was great! I would have been able to get an early check-in, but I wasn't able to get there during the day, so instead had to check-in at 1 AM! They were so friendly when I checked in. Then the next day, I requested a late check-out and got that with no question either! It was so nice to be able to relax in the room a little longer. The bed was so comfortable and breakfast was very good with great options!

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
I'm thrilled to hear how our staff was able to accommodate you with the late check-in time after midnight and getting you a late check out the following morning so you could enjoy your time with us a little longer before your late-night flight. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

Came from out of state for the funeral and was thankful for the rate of the room. The trip was unexpected, and the Bereavement price was nice. The staff was courteous and helpful with directions. Extra towels were delivered when asked for.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm thrilled to hear that you found everything to be up to your standards regarding cleanliness and comfort. We take great pride in the services that we offer to our guests each day and I certainly believe it reflects upon their attitudes, everyday. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have a chance to provide you with another great experience.

Pretty much everything was better than average. We love Best Western plus hotels and this was not the most outstanding or one we had specific hotel issues with. Try to get a room away from the night club outside because their noisy party lasted till 3am one of the nights we were there. Very good location to getting on and off the interstate and out of the Boston traffic chaos.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm glad to see that you enjoyed your time with us here and you found everything to be up to your standards regarding cleanliness and comfort. We take great pride in the services that we offer to our guests and I certainly believe it reflects upon their attitudes each day. As you also may have noticed, we are currently undergoing major renovations to our "Wing" section, exterior, breakfast café and fitness center. We would love to have you return and stay with us again once the renovations have been completed so we may have the chance to provide you with a more superior experience.

Our stay at this hotel was excellent. Staff was wonderful and other amenities we great. Food was good and our evening meal at the restaurant next door was fantastic. We would definitely stay here again.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the opportunity to leave such a great review about your most recent visit to our property! I'm ecstatic to hear that you enjoyed every aspect of your stay with us and found everything to be up to your standards regarding cleanliness and our staff. We take great pride in the services that we offer to our guests each day and I certainly believe it reflects upon on staff's attitudes each day. As you may have noted, we are also undergoing major renovations to our "wing" section, exterior, breakfast café and fitness center. We would love the chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

No hassles, good amenities, friendly staff, easy on/off from the Interstate. Even though parts of building were under renovation in summer 2017, everything worked and was well-maintained. There is even an outdoor swimming pool!

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking the opportunity to leave some amazing feedback regarding your recent visit to our hotel. I'm ecstatic to hear that you found everything to be up to your standards. We take great pride in the services that we offer for our guests each day and we believe it reflects upon our staff's attitudes and performances. As you noted, we are currently undergoing major renovations to our "wing" section, exterior, breakfast café and fitness center. We would love the opportunity to see you again once the renovations have been fully completed so we may have the chance to provide you with another great chance.

This has been the best Best Western experience I've ever had, even though half the hotel was under renovation! The room was top-notch clean. Not just clean, but VERY clean! The breakfast wasn't your typical McDonald's or breakfast to-go food ordered from some fast food diner. It was a whole selection of American breakfast items. Tub full of bacon, tub full of omelettes, variety of cereal, waffles, bagels, muffins, breads... coffee, cariety of juices, wonderful breakfast selection! I actually took photos to share!

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the opportunity to leave some wonderful feedback regarding your recent visit to our property. I'm thrilled to hear that you found everything to be up to your standards regarding cleanliness and comfort. We take great pride in the services that we offer to our guests and I certainly believe it reflects on our attitudes every day. As you also noted, we are currently undergoing MAJOR renovations and we would love the opportunity to see you again once the renovations have been fully completed so we may have the chance to provide you with another wonderful experience.

The front desk staff in particular are very helpful and a good asset for the hotel. The rates for value is ok. But the rooms need updating, TV`s are dated, beds are are ok, but in general were clean. The bathrooms are adequate. My room had a desk w a wobbly leg. For this area, I would recommend the hotel in comparison to nearby competition.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm glad to hear that you found our staff members to be helpful during your time with us. We take great pride in the services that we offer to our guests each day and we certainly believe it reflects on our attitudes everyday. As you may have noticed, we are undergoing major renovations to our "wing" section, exterior, breakfast café and fitness center. We would love the opportunity to see you again once the renovations have been fully completed so we may have the chance to provide you with a more superior experience.

I was in Lowell for a sporting event and needed a room nearby. The room was very comfortable and the staff very accommodating. It seemed the hotel was going through some renovations which will probably be nice in the future, however, this had no impact on my stay. I was also pleased with the 12:00 pm check out time as it gave me time to return to the hotel to shower and pack before leaving.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the time to leave some amazing feedback regarding your recent visit to our property. I'm glad to hear that our hotel was a perfect location for you to get access to the sporting event that you were attending in the neighboring town. As you also noted, we are currently undergoing major renovations to our "wing" section, exterior, breakfast café and fitness center. We are excited for these renovations to be completed and we would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have another chance to provide you with another great experience!

We were driving up from NJ to Maine. We needed a break somewhere on the road. We chose this hotel as it was right by I-495. Then, it was a nice surprise. Very enjoyable stay ! The restaurant in front was very eclectic and different, yet good.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the time to leave some wonderful feedback regarding your recent visit to our property. I'm glad to hear that we were able to provide such an enjoyable experience for you and you found everything to be up to your standards regarding cleanliness and hospitality. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

Having stayed in perhaps 40 Best Westerns, of which most were "BW Plus", we know what to expect. This one did not come close. In lobby, they never have coffee, tea, water. At breakfast, no waffle or pancake. In room, handles nearly fell off door to bathroom and on the sink. Altogether, a bad stay, so we heartily suggest that you drive further north to BW in Concord, New Hampshire, which offers the usual excellent BW experience.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you thought your stay with us wasn't up to normal "Best Western Plus" standards and you encountered issues with your room during your time with us. I have discussed the possibility of allowing coffee/tea/water to be available for the guests 24/7 in the lobby area with my management staff. As you may have noticed at the hotel, we are currently in the process of undergoing some major renovations which also includes our breakfast café area. Due to the breakfast being in the lobby for the meantime, we are not able to provide waffles for guests at this current time. We would certainly love the opportunity to see you again once we have fully completed renovations so we may have another opportunity to provide you with a more superior stay.

Simply stated, we travel the USA a lot...and nearly always us Travel Discount Coupons. BW would not allow us to use the coupon. They were not sold out, but refused to allow us to use it. Manager on duty was nonchalant about why we could not use the coupon. I am a Rewards Member, and felt put out about my treatment.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. On the travelers coupon that you presented to my front desk associate clearly states under the rate "Based on availability". Once the hotel reaches a certain amount of rooms for sale, we stop accepting the coupon rate and according to our availability at that time, it seems we did pass our cut-off for the coupon. I'm sorry that you were not able to use the coupon rate with us during your time with us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Recommended for reasonably priced visits to greater Lowell, MA area. Convenient location. No hassles check in and check out. Clean room. Renovations in progress to upgrade. Only negatives were limited tv channel selection and unheated , very cold in ground pool.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback about your recent visit to our property. I'm glad to hear that you enjoyed your time with us here and found the rooms to be up to your standards in cleanliness. I have passed the information on the TV channel selections to our general manager so we may discuss what our best course of action to take in regarding this issue. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have an opportunity to provide you with a more superior stay.

As usual BW at Chelmsford, we were well received, lodged at fed. Very well located for easy access to Lowell events, sport, festival, textile industry, beautiful Merrimack River, .... This is not our first time there and we will certainly be back. Stay at the hotel and you won't be disappointed!

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 star rating! Thank you so much for taking the time to leave some wonderful feedback regarding your recent visit to our property. We take great pride in the services that we offer to our guests each day and I certainly believe it reflects on our staff's attitudes everyday. As you noted, we are the sister town to Lowell so it does make for easier access into the city and closer to events like theater, sports and festivals. We're so thrilled that you choose to stay with us every time you visit the Chelmsford area. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to see you again!

We were greeted by "Evan," who could not have been more welcoming, polite, and accommodating. There are construction and renovations going on, but the hotel is still good with clean, spacious rooms. Though there is no laundry on site, there is a 24/7 huge laundramat nearby. Breakfast was okay, but due to the renovations the breakfast attendant had to run from a storage area for pantry items not sufficiently nearby. That said, under the circumstances they are managing guests well.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you for taking the opportunity to leave such great feedback regarding your recent visit to our property. I'm thrilled to hear that our front desk agent, Evan was friendly and helpful for you during your time with us here at the hotel. We take great pride in the services that we offer to our guests each day and we certainly believe it reflects towards our staff's attitudes. As you have noted, we are currently undergoing renovations to our wing section, wing exterior, breakfast café & fitness center. We would love to have you come back and stay with us again once the renovations have been fully completed so we may have another chance to provide you with another satisfying experience.

I was getting tired driving home for NH and stopped at this hotel whcih is right off the highway. It was 3 am and the night staff person could not have been nicer. She checked me in, told me about breakfast and where it would be served. Room was lovely and very clean. Internet was free and worked well. Will stop again the next time I need to stop on the way home.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the opportunity to leave some amazing feedback regarding your recent visit to our hotel. I'm so glad to hear that our night audit staff member was so cheerful and helpful during an early morning check in. Our staff member take great pride in the services that we offer to our guests each day and I certainly believe it reflects upon their attitudes every day. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great stay.

They're doing well at the Best Western - it looks like a new wing is being added, and some indoor work is being done also. I think a new breakfast room is in the offing. None of this got in our way. Our room was good, clean, breakfast was nice, and if one avoids all the sugary danishes, one can eat nicely. Coffee was good. Staff was uniformly pleasant and helpful. I must mention that we had to change keys two times because they didn't work, and for about an hour we had no hot water. Pool was good. Location is very good, just off Rte 495.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to leave some feedback about your recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your stay with us and we were able to provide a sufficient stay for you. We take great pride in the services that we offer to our guests each day and I certainly believe it reflects on our staff's attitudes. As you noted, we are currently working on renovations to our wing section, Wing exterior and breakfast café area. We would love to have you stay with us again the next time you're in the Chelmsford/Lowell area so we may have an opportunity to provide you with another great experience.

Complained of cigarette smoke smell on first night but nothing was done to trace the culprit the next two days we were there. Otherwise the stay was good. I do not wish to bad mouth hotel except for the one smoke problem which could have been a arrogant customer with no respect for other customers. Otherwise the stay was what I expect of the Best Western Hotel.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback regarding your recent visit to our property. I'm sorry to hear that your stay was interrupted by the smell of cigarette smoke in the area of your room. We pride ourselves on being a 100% non-smoking hotel; but as you noted sometimes we have guest who do not like to play by the rules. We hope this one small incident wont stray you from staying with Best Western branded hotels in the future. We would love another opportunity to have you stay with us again the next time you're in the Chelmsford/Lowell area again so we may have an opportunity to provide you with a more superior stay.

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Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave some interesting feedback regarding your recent visit to our property. I'm glad to hear that you enjoyed your time with us here at the property and found that everything was up to a satisfactory level. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

Never stayed in a Best Western, no reason, just never did, I have stayed in a lot of Hotels though. They had rooms when others did not. With clean rooms, and lots of value for the money, Best Western will be on my short list next time

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the opportunity to leave some great feedback about your first experience with Best Western! I'm thrilled to hear that we were able to provide such a great atmosphere for you while coming to your first Best Western hotel. We take great pride in the services that we provide for our guest each and every day. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with a great stay!

Get a room on this fifth floor. The furnishings are new and the bed was so comfortable. Best sleep on the road ever. The staff was so polite and professional. The breakfast was well laid out and very tasty. Highly recommend this hotel.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the opportunity to leave such a wonderful review about your most recent visit to our hotel. I'm thrilled to hear that you found everything to be satisfactory and enjoyed every aspect of your visit. We take great pride in the services we provide to our guests each and every day. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with another great stay.

We stayed here as we were attending a concert at the National Park in Lowell.Hotel is very close to Resturant's. Staff wonderful and helpful. Clean hotel and adequate breakfast. I would recommend this hotel if you are spending the night in Lowell,Ma

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you so much for taking the opportunity to leave such a wonderful review about your most recent visit to our property. We take great pride in the guest services that we provide each and every day to our guests and clearly we hit that mark with you. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with another great experience.

The hotel is under renovation and that crests odors and discomfort. The milk at breakfast was sour but was replaced at once when I informed the staff about it . The room was dark but comfortable. The microwave was missing but was brought it quite fast when I asked for it .

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the opportunity to leave some feedback regarding your visit to our property. I'm sorry to hear that you encountered such inconveniences during your time with us. I will definitely be presenting this information to all of our department managers so we may work together and ensure a better overall experience for our future guests.

I honestly enjoyed my stay here. My family was able to have all the necessities needed and the room was always cleaned daily. Wvwrymoght we returned to our room it was clean like a 5 star hotel. My kids enjoyed breakfast daily.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect five stars! Thank you so much for taking the opportunity to leave such an awesome review about your recent visit to our property. We take great pride in the customer services and cleanliness that we provide each day. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

The staff was extremely helpful and friendly. Rooms were well-appointed. Hotel was very clean. They are adding a wing to the hotel, but that caused no problems for us. The hot breakfast was good. Highly recommended.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you for taking the opportunity to leave such an amazing review about your most recent visit to our property. I'm ecstatic to hear that you enjoyed every aspect of your stay with us and found everything to be up to your satisfactory standards. We take great pride in the guest services that we offer to our guest each day. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

Room is good, very clean, staff is awesome, both professional and friendly. There is a noise problem from the highway but the only other hotel in Chelmsford has the same problem. Good breakfast, coffee pretty good, I think they use Dunkin Donut brand. There are several places to have supper but when I stayed there last year the on-site restaurant was kind of a yuppy atmosphere, overpriced for the serving amounts (supper is my one meal of the day) and the bourbon was watered. The hotel is good, though.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to leave such a great review about your most recent visit to our property. I'm ecstatic to hear that you enjoyed everything with the stay and was able to enjoy all of the wonderful amenities and breakfast items that we have to offer. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with a superior experience.

The headboard literally fell off the wall when we walked into the room and fell onto the bed. Luckily no one was hurt. They were notified right away. They said someone would fix it in the morning but no one ever did. It remained off the wall until we left the next day. I asked for them to refund my money for one of the two nights but they refused and offered me 20% off one nights stay instead. I said it was unacceptable. They refused to do anything more about it.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave a review about your most recent visit to our property. I'm sorry to hear that the headboard had fallen off the bed upon entering your room and that our staff did minimal to help the situation. We always take every guest comment very serious and we have been working diligently with our maintenance staff to determine how it occurred and how we can prevent something similar from occurring again. We would love to have you return with us again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with a superior experience.

Amazing team work and a great place to stay. Ask for a room facing Chelmsford Street. With a 24 hour mini mart and gas station and a restaurant next door, a perfect place to stay. Breakfast is nicely appointed as well

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect five stars! Thank you for taking the time to leave such a great review about your most recent visit to our property. We take great pride in the customer services that we provide to all of our guest. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with a superior experience.

I have stayed at this hotel many times over the past 9 months for business and I have never had a bad experience. The staff is extremely pleasant and helpful. The complimentary breakfast includes eggs and either bacon or sausage plus make your own waffles. The outdoor pool & work out room are small but nice. They are currently renovating some rooms but I didn't hear any noise from this.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave a review based on your recent visit to our property. I'm glad to hear that you are enjoying your time with us and always choose to return to the hotel whenever you visit the Chelmsford/Lowell area. We take great pride in the services that we provide to each and every single one of our guests. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with a superior experience.

Arrived late and the staff member was quite pleasant. Overall the room was quite average with nothing to make it stand out in a crowd. The shower and wash room facilities were tired and took quite a bit of coaxing to work. All in all an average experience

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave a review based off of your most recent visit to our property. I'm sorry to hear that we weren't able to offer such a stellar experience for you. We will definitely be taking the information you've given us and review it with our housekeeping and management staff to see how we may be able to improve in these areas in the future. We thank you again for you staying with us and we would love the opportunity to have another chance to provide you with a more superior experience.

Nothing wrong with the place but nothing to like either. It's average. Got a good deal online so I can't complain, I got what I paid for. Probably won't be at the top of my list when looking for something outside of Boston next time.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
Thank you for taking the time to leave a review about your most recent visit to our property. I'm sorry to hear that we weren't able to offer a five star experience for you when you visited our property. We strive to deliver nothing but the best in overall guest satisfaction and it seems we missed the mark on delivering that to you. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area so we may have a better opportunity to provide you with a five star experience.

Very friendly people. Clean room. Breakfast was excellent good choice of food. Great location to get where you want to be near route 3 and Boston. Also lots or restaurants near by next to 495 I would recommend this hotel to everyone.

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect five stars! Thank you so much for taking the opportunity to leave such an amazing review of your most recent visit to our property. I'm ecstatic to hear that you enjoyed everything about your stay from the cleanliness of the rooms, to the friendly staff we have available, all the way down to our fresh and hot complimentary breakfast that we offer each morning. We certainly look forward to seeing you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with nothing but the best in overall guest satisfaction.

Clean, quiet, large room. Very very friendly with awesome breakfast. Cant think of anything missing. They are renovating so its not a new property but quiet safe neighborhood. Took us 32 minutes to downtown Boston

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! A perfect five stars! Thank you for taking the time to leave such an awesome review based off your most recent visit to our property. I am thrilled to hear that you enjoyed everything from the comfortable beds down to the delicious, hot, complimentary breakfast we provide for each of our guest in the am. We take great pride in the guest services that we provide here to each of our guests and clearly we were able to provide that for you. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with nothing but the best in guest overall satisfaction.

I loved EVERYTHING about this Best Western property. From the outstanding customer service, to the cleanliness and comfort of the rooms, to the delicious hot, full breakfast that this hotel has to offer. This should be everyone's #1 choice when visiting the Chelmsford area

Margeoc, General Manager at Best Western Plus Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to leave such an incredible review about your most recent visit to our property. I am ecstatic to hear that you enjoyed every aspect of the property and took advantage of all of the wonderful amenities that we have to offer. We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with nothing but the best in overall guest satisfaction.

The good: Breakfast is excellent with a wide variety of self serve options. Rooms are clean and adequate. Prices are lower here than in Billerica. There are stores restaurants and businesses nearby. The not so good: The highway is very close by so the truck noise will be a bother to anyone who is sensitive to noise. Request to stay on the first floor or bring ear plugs.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to leave such a wonderful review about your most recent visit to our property. I'm glad to hear that you enjoyed your time with us and were able to partake in the hot, complimentary breakfast that we have to offer in the am. We certainly believe that is one of our biggest drivers here and we believe a healthy, delicious breakfast is key in starting your day off right. We look forward to seeing you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with outstanding customer service.

All features of the hotel and room were very good quality. The crowning surprise of the stay was the breakfast this hotel serves. Variety, presentation, and quality of the food were well above average. For once it wasn't all just carbs!

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! A perfect 5 stars! Thank you for taking the time to leave such a wonderful review about your most recent visit to our property. I am ecstatic to hear that you especially enjoyed our wonderful hot, complimentary breakfast that we have to offer. We believe a nice, healthy breakfast in the morning is key to starting off your day right and that's why we offer such a diverse menu so everyone can enjoy what we have to offer! We would love to see you again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with nothing but the best in overall guest satisfaction.

I and my 17 year old granddaughter were traveling back from Florida to Maine. We were trying to make it home but just couldn't do anymore miles this night, So pull off on exit and found this BW I was thinking oh be this nights sleep is going to cost me a pretty penny!! I told the lady at the desk why I needed a room, she then told me the room price , then she offered me to sign up for the BW card which was as easy as just saying yes!! It saved me a nice little chunk of change. Our room was big, nice ,comfortable, Breakfast was great!! would stay at this Hotel again!

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to leave such a great review about your most recent visit to our property. I'm thrilled to hear that our staff was able to assist you in finding a reasonable rate during your travels. We LOVE to hear when we have new sign-ups for our Best Western Rewards and we hope you take advantage of all of the wonderful benefits it has to offer our loyal guest! We would love to have you stay with us again the next time you're in the Chelmsford/Lowell area so we may have another opportunity to provide you with nothing but the best in overall guest satisfaction!

Fresh, clean and lovely rooms! Very helpful staff providing 150%, easy parking and access to 495/93/3. Heartily recommend! Why does TripAdvisor want me to add more characters to this review? Lousy software, TripAdvisor!!!

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to leave such an amazing review about your most recent visit to our property. I'm thrilled to hear that you enjoyed every aspect of your time with us from the fresh, clean rooms down to our lovely, caring staff. We really give our 110% when it comes to providing guest services to our guest and I'm glad that you were able to experience it with us. We look forward to seeing you again if you ever visit the Chelmsford/Lowell area again!

Friendly attentive staff, and the rooms were clean and comfortable. Good shower!! The free breakfast was also a pleasant surprise. They offered, make your own waffles, eggs, bacon, sausage, cereal, breads, pastries,yogurt and fruit. Plus coffee, tea and juice. Great way to start the day.

A/C worked poorly/could not open windows bed horribly stiff tv had 30ish channels, 1/3 out of order The bed had a bottom sheet, a super slim 'down imitation layer and then another sheet. Did they just not give us any sort of regular comforter? Cool staff, but inconsistency of rooms will lead me to avoid here in the future.

Margeoc, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to review your most recent visit with us. I would like to sincerely apologize for the conditioning of the bed and room that was presented to you during your time with us. This is something that is certainly not common for our housekeeping staff here. I want you to know that with your help, we are able to work diligently with our housekeeping and maintenance staff so we may correct these issues and others that are presented before they effect future guests. I'm glad to hear that you were able to enjoy the company of your wonderful staff during your stay. I sincerely hope this one experience won't drive you away from visiting any other Best Western hotels in the future. I hope in the future you would consider staying with us again so we may have another opportunity to provide you with a better overall service and a better rooming experience.

I was apprehensive to try this chain, we typically stick to Marriott or Hilton hotels but, it was close and we needed to be somewhere very early with small kids and breakfast was included so, how bad could it be? After reserving another member of our team (youth sporting event 4 families) mentioned that breakfast didn't start until 7AM and we needed to leave by then. I called prepared to cancel but, they accommodated us and opened breakfast 30 minutes early:) Pleased before check in! The actual stay: The lobby was average not the best smell but, the front desk woman was friendly...a little chatty but super nice. Rooms were clean and a good size, the bathroom definitely could have been cleaned better. I wanted to give the kids a bath but, opted for shower based on level of cleanliness. It wasn't dirty really but not super clean either. There was a decent sized fridge and the pillows seemed close to brand new. Main room wa above average for cleanliness. I found the room to be quiet for a hotel too and we were close to the elevator which it typically louder. We also ate at the adjacent restaurant, definitely over priced for what it was and not really a kid friendly menu but, they didn't bat an eye at a few cocktails 3 appetizers and 12 shirley temples so, it wasn't uncomfortable either. Breakfast, which they opened early for us is where they overachieved in my opinion. Huge variety, hot eggs, bacon and a waffle station HUGE plus, an entire gluten free table. gluten free muffin, bread (separate toaster) gf cereals. As someone with Celiac, I usually grab a banana and coffee at hotel breakfasts but, I went all in. I really appreciated the early opening and everyone was pleasant:) I will not be afraid to try Best Westerns any more.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to share your experience with other travelers. I'm thrilled to hear that we were able to make your stay such an enjoyable one and that our breakfast staff was able to accommodate such an early opening for breakfast ! We always try our best to implement a little bit of everything into our selections so we can make sure everyone leaves with a great start to their day. We are currently reviewing the cleanliness of that room and others so we may take this as a learning tool to improve ourselves for future guests. I'm glad to hear that our property was able to erase any negative thoughts you've had in the past about Best Western properties. We look forward to seeing you again if you ever visit the Chelmsford area again!

Lots of good things going on at this hotel, especially the staff! The outside appearance and some areas inside are rather run down looking or drab. The rooms themselves are spacious and nice. Everything worked well in room and fitness center. Rooms cleaned and beds made everyday.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to share your most recent visit with other travelers. We certainly take pride in the hospitality service that we provide here at the hotel and we are glad you were able to experience it first hand. We are currently wrapping up renovations to our lobby area and more improvements to the entrance and front of the building are soon to follow! We certainly hope you'll consider staying with us next time you visit the Chelmsford area so you can see all of the newest editions! Thank you again for completing this review and your continued loyalty to the brand.

We normally don't stay in Best Western but since this was a plus and we were in the area we thought we'd try it - it's tired and needs remodeling. We were in a handicap room near the elevator that was going to be repaired the next day so in the morning we carried all our things down the stairs and the elevator was still working. They had told us the night before to not to use the elevator in the morning. The room needed updated badly - patches on the wall from holes, old looking carpeting - how this is a plus I'll not know. The breakfast in the morning was okay. Sorry to rate it so mediocre but it is what it is.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to complete this survey regarding your most recent visit to our property. I apologize for all of the issues that arose during your visit. At the time of your stay, we were going through inspections with our elevator system and we had a delay in time with the elevator company. We are currently brainstorming some ideas on how to improve our guest rooms and with your help, we are able to identify the areas that need the most attention. More improvements to our hotel and breakfast are soon to follow! I hope you'd consider staying with us again in the near future so we may have another opportunity to provide you with a better overall service.

I found this hotel online, & it was great. The location was easy on & off 495, yet there was a cute little retail are nearby with lots of restaurant choices. There was also a paved walking/ running path nearby through the woods. The hotel rooms were large, clean, & comfortable. Breakfast was included, & there was a large selection of foods from yogurt, cereal, toast, bagels, muffins, eggs, make-your-own waffles, ... . The front desk people were friendly & helpful, especially Evan. We signed up for their rewards program & will look for these hotels when traveling.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to write about your most recent visit to our property! I am thrilled to hear that you enjoyed your visit to our hotel and enjoyed not only what we have to offer, but what the town of Chelmsford has available as well. As you noted, our breakfast has a wide variety of items to choose from and I'm glad to hear that everyone in your party was able to find something they could enjoy. We would love to have you visit us next time you're in the Chelmsford area so we may have another opportunity to provide you with excellent hospitality service. Thank you again for your review and your continued loyalty to the Best Western brand.

The beds are so comfortable and the room is spacious. We had a king-sized bed room with two comfortable chairs to view TV from. It had a balcony with two chairs outside. We also had a desk with chair.. The hotel was quiet and the breakfast room was spacious. We really thought the staff was helpful and nice--both lobby clerks and maids. It had a refrigerator, but no microwave--in the room. The breakfast was better than most. We enjoyed our stay.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for sharing such a wonderful visit from your trip to our property. I'm thrilled to hear that you were satisfied with every aspect of the hotel from the rooms, to the breakfast, all the way down to our lovely staff. We take great pride in the hospitality services that we are able to provide for our staff . We would love to have you stay with us again in the future so we may have another opportunity to provide you with excellent service. Thank you again for your review and your continued loyalty to the brand.

I used a coupon for a great rate on this hotel, and I am so glad we stayed there! We were there for 2 nights, and they upgraded us from what the coupon listed to make sure we were comfortable (2 parents, 1 child). The hotel was clean, the staff were great.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to write this awesome review about your most recent visit to our property. I'm thrilled to hear that our staff was able to accommodate you and your family so you were able to be comfortable during your visit. We would love to have you stay with us again so we may have another opportunity to provide you with excellent service. Thank you again for staying with us and your continued loyalty to the brand.

A few steps above a Motel 6 or Econo Lodge. If you pay about $80 a night (with a bidding site) you feel OK about this purchase. If you end up paying closer to $126 you will feel ripped off. Once you leave the lobby & dining area much of it seems worn out, faded. Odd rug odors seemed to permeate different floors. But first the basics: Comfortable bed, quiet AC, large rooms, EXCELLENT FRONT DESK SERVICE, nice continental breakfast with hot items. Small fitness center, computer are for business. I did not feel nervous about parking our car out front. The location isnt bad for getting in to Boston or Worcester, about 45 minutes. Did not check out the pool since it was Sept. Now the negatives: Stains on our bedding, places where things were removed from the walls had wholes and crumbles, the halls look like institutional dorms from 1950, hair left in our shower. Not the hotels fault, but I feel compelled to advise people: 1.Numerous times did we see guys walking around covered in tatoos with no shirts on, sometimes smoking outside the hotel. 2. Someone on our floor was smoking pot and the smell drifted under everyone's door. 3. Someone on our floor had a little party with middle eastern music and spicy food. I grew up near NYC so I'm well accustomed to this. I don't mind it if I'm throwing the shin-ding, but wouldnt do that at 1 am when others are trying to sleep in a hotel. So to wrap up, I guess this place is OK for a quick stay on a budget. But keep in mind that either the location, or price, seemed to attract a certain clientele the night we were there. Felt a bit shady. It's not really the hotels fault, so I bumped this up a notch to 3 stars. We probably will not stay there again. Also, they are undergoing renovations so I think improvements are on the way.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to review your most recent visit with us. We try our best to make sure every guest is 100% satisfied with their stay and clearly we didn't put our best foot forward to make this happen. We thank you for your wonderful comments about our staff and I'm glad you were able to enjoy our hot, complimentary breakfast in the am. We believe these are our biggest drivers here at the hotel and believe they are a huge asset to what makes our hotel stand out from others in the Chelmsford area. We are reviewing all of the areas you had mentioned during your stay and we are working diligently with our maintenance and housekeeping staff so we may improve on these issues before they become "larger than life." As you mentioned, our hotel has currently wrapped up renovations to our lobby and breakfast areas and so many more are soon to come! I really hope in the future you will consider staying with us again so we may have the chance to redeem ourselves and have a better opportunity to provide you with a better service. Thank you again for taking the time to complete this review and your continued loyalty to the brand.

My husband and I stopped over night while traveling back from Maine. Gentleman that helped me at check in was very nice and informative. Room was the standard off the highway hotel pretty much no frills. They did offer free breakfast in morning did not have but dinning area very clean and looked like a decent assortment of stuff for a free breakfast.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for completing this review after your recent visit to our property. I'm glad to hear that you enjoyed your time with us and that our staff was able to assist you upon check in. We would love to have you stay with us again next time you visit the Chelmsford area so we may have another opportunity to provide you with exceptional service. Thank you again for your review and continued loyalty to the brand.

We stayed here for one night and I would be happy to return. It is comfortable, modern, well appointed and has helpful and friendly staff. The bed is very comfortable and like everyone, a hot shower is important. I would recommend this hotel.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you so much for this amazing review after your most recent visit with us. I'm thrilled to hear that you enjoyed your time with us here at the hotel and that you were able to partake in all of the wonderful amenities we have to offer as well. We would love to have you visit and stay with us again next time you're in the Chelmsford area so we may have another opportunity to provide you with exceptional service. Thank you again for taking the time to complete this review and for your continued loyalty to the Best Western brand.

The elevator didn't work, the room smelled like smoke, no HBO or premium channels, slow wifi, loud fan in bathroom, very outdated bathroom, noise from parking lot all night,and the bed was uncomfortable .However,the staff was friendly and the breakfast was good with plenty of room.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to share your most recent visit with us. I certainly want to apologize for all of the errors and mistakes you encountered during your time with us. This is something that is very unlikely of our staff and we will be working diligently with all of our staff members and managers to resolve these issues and figure out the best course of action to prevent these sort of incidents from happening again. I'm glad you enjoyed the hospitality of the staff and were able to partake in our complimentary, continental breakfast in the morning. We would love to have you stay with us again next time you visit the Chelmsford area so we may have a better opportunity to make your next visit more enjoyable.

Room was clean, mattress was not great and the elevator was a little scary. The staff was friendly and the buffet was excellent! It was quite easy to find and there were plenty of places to grab a bite.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking this time to share your experience with other travelers. I'm sorry that your recent visit did not exceed your expectations and we are reviewing all the information provided to see how we may improve for the future. We are currently undergoing renovations to our "scary elevator" and those should be completed in the following week. I'm glad to hear that you enjoyed your visit for the most part and were able to enjoy our hot, complimentary breakfast as well. We hope you'll visit us again next time you're in the Chelmsford area so we may have a better opportunity to make the next stay more enjoyable ! Thank you again for your continued loyalty to the brand

recently stayed overnight at this hotel, as I had a family party in nearby Tyngsboro. It's in a perfect location, right off I-495, and a short drive to the Lowell train station. No real complaints with this hotel. I do have to give a shout-out to Jasmine (?) who checked me in. I called the hotel the night before to request an early check-in. I arrived at the time I mentioned, and the check-in went smoothly. Also, as I left the hotel to head to the party, Jasmine asked if everything was ok with the room. I can't recall ever being asked at any other hotel, if everything was ok with the room. I would definitely stay at this hotel again!

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to write this warming review about your most recent visit to our hotel. I'm thrilled to hear that you enjoyed your time at the hotel and that Jasmine was able to provide early check-in. It's always great to have guests visit us early so they may have time to explore the hotel and enjoy all the wonderful amenities that the hotel has to offer. We certainly look forward to seeing you next time that you visit the Chelmsford area !

On our way from NJ to Maine to vacation we now stop overnight at the Best Western in Chelmsford. We travel on a Friday and can just make it to Chelmsford before the traffic becomes impossible. We don't travel all the way up on a Saturday because then the traffic is guaranteed to be impossible). It is a lovely stop with restaurants, shopping and movies nearby. The room was clean and very comfortable and the free breakfast was ample and diverse. This was our second stop there and we plan to stop there next year.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to complete this survey regarding your recent visit to our Best Western property. We're always glad to hear that we have returning guests who love to stop with us and I'm glad we were able to make this stay just as great as the last one. As you mentioned, we are conveniently located off of I-495 and have multiple restaurants and attractions in the general area. We cant wait for you guys to join us again year when you visit the Chelmsford area during your vacation!

I would recommend anybody to stay at this hotel. It was clean, even with a small remodel happening. Staff could not do enough to be helpful. The desk person remembered our name from a prior stay about a month ago. They were very helpful with information about amenities in the area as well as directions.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for taking the time to leave this wonderful review about your recent visit to our property. Its always warming to hear that our staff go above and beyond with our guests to make sure that each visit is just as memorable as the last. As you mentioned, we are currently wrapping up the last of the renovations to our lobby area. We hope to see you next time you visit the Chelmsford area to see all of the new improvements!

I have been at several Best Western Hotels recently and this hotel exceeded my expectations. I decidedly to go there because of the outdoor pool. I went to this location while my fiancé was working and then he would stay after work. My main focus was for relaxation. The only thing I would like to mention is- I would like a Jacuzzi outside near the pool.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for leaving this wonderful review about your recent visit to our Best Western property! I'm thrilled to hear that we were able to exceed your prior expectations and make your stay just that much more enjoyable. As you mentioned, we do have our wonderful, outdoor pool which is open every memorial - labor day. We certainly agree an addition of a hot tub would be perfect and we have certainly taken your comments into consideration. We thank you again for choosing to stay with us and we appreciate your loyalty to the brand.

Very nice place to spend the night. It was very clean. The elevator was fast enough. Breakfast had a wide range to choose from-- which included a gluten-free bar. I thought that definitely was a "Plus" for many who need that.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to share your Best Western experience with other travelers! I'm thrilled to hear that you were satisfied with your recent stay at the property. As you mentioned, we do provide plenty of gluten-free options here for our hot, complimentary breakfast as we feel that everyone should be able to enjoy a refreshing breakfast to wake up in the morning to. We hope you'll join us again next time that you visit the Chelmsford area!

Worth it without any regrets. Coming back from a concert and still had a 30 minute drive. Was tired and decided to spend the night. Great decision and experience. The location was conveniently located right off the highway.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your Best Western experience with other travelers on this site. I'm glad to hear that we were able to provide a last-minute booking for you so you may rest after such an eventful night. As you mentioned, we are a great destination for travelers coming from the Boston area as we are only 45 minutes north of Boston and right off of I-495. We hope that you'll visit us again if you ever pass through the Chelmsford area.

Hotel was being updated and under construction. The staff were great and cheerful. Rooms were clean and well appointed. Convenient to interstate. Free hot breakfast. Decent discount with AAA membership .

Margeoc, Front Office Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your Best Western experience with other travelers. I'm thrilled to hear that you had such a pleasant stay with us and enjoyed the comfort of our staff and hot, complimentary breakfast as well. As you mentioned, our lobby is currently undergoing renovations. With more additions to our guestrooms and breakfast room to follow, we hope that you'll join us again in the near future to see the new changes !

The motel is conveniently located and the room includes a balcony. Very clean and comfortable. There is a restaurant within walking distance. Location is just off I-495 in Chelmsford. A member of the staff at this BW went out of her way to make my stay enjoyable.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your travel experience with other travelers on this site. I'm happy to hear that you enjoyed your stay with us and we were able to provide exceptional service during this time. We agree that our hotel is perfect being located right off of I-495 and being North of Boston makes it just a quick 45 minute drive to the capital. I'm thrilled to hear that certain staff members went above and beyond to make your stay that much more enjoyable. It just goes to prove Best Western strives to make each guest 100% satisfied with their stay. Thank you again for such a kind response and we look forward to seeing you in the future !

Two days ago,my husband, son and I stopped in looking for vacancy about half-way home.We had a coupon from the discount book on the Pike. We were offered a better room at a nominal extra cost and we were very happy with it. Maria was very sweet, and even called to check on our satisfaction with the room. The lifeguard was very accommodating with our son, having only a few minutes to swim before closing. The next morning, the breakfast was wonderful. I appreciated the gluten-free options (on a separate table, no less!) I thanked the manager (Debbie?) for that, as some places do not have many choices for us celiacs. Overall, great stay for tired travelers!

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you so much for your kind words in recognizing the hard work of our staff. Our team is truly dedicated to customer service and I'm glad it shows. Debbie does an amazing job in the Breakfast Café and she truly appreciates your comments. I look forward to your next visit.

Very friendly and helpful staff. The hotel was very clean, the room was very nice with comfortable pillows and beds and a great shower. We enjoyed the breakfast with lots of hot and cold options. The waffles were delicious! We definitely recommend this hotel and would stay there again.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you, Aimee, for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. I am glad you had time enjoy our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and cooked eggs, bacon or sausage, breads, pastries and beverages. Hopefully you were able to enjoy a cup of coffee in your room with our new Keurig coffee makers. Hopefully you will be able to come back this way and enjoy our outdoor pool, Fitness Center or Moonstones Restaurant and Lounge.

We stayed 6 nights in room 345. Room was large with a balcony. Staff were very friendly and helpful. If you are wanting to head downtown into Boston leave early as traffic into the city is horrendous. We ended up leaving the hotel just after 6am in order to get a good run into town. Breakfast has a selection of hot/cold foods - adequate for our needs. For the price we could not have asked for anything more

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW! Thank you for taking the opportunity to write such a thoughtful review about your most recent visit with us. I'm glad to hear that we had everything sufficiently available for such an adequate stay. As you mentioned, we are a great hotel if you are traveling to the Boston area (while planning accordingly) and we hope that next time you're in the area or need to visit, stop by and see us.

We had two different rooms over a short period of time and both rooms were excellent. The first had outstanding features, the second room had normal features but was still better than expected. The staff was friendly and helpful and the breakfasts were good.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you or such kind and caring words about your recent stay with us. I'm glad to hear that you enjoyed both of your stays with us and that you were also able to enjoy our hot, complimentary breakfast as well. We appreciate your lovely review and if we have the opportunity we would love to have you come back and join us again in the future !

We stayed at BW Chemlsforf for three night with our grand son who was atending a Hockey Showcase at UMass. Our stay was pleasant in all aspects = room, breakfast, wifi, tv, ... and especially staf members. Price of room was very reasonable. BW is usually our hotel preference and, at Chemlsford were were not decived. If ever again in the area, we will stay there again. Special mention: a royal treament during our 3-day stay in Lowell, it was Folk Festival at Lowell weekend. Being a Cajun, bluegrass and fiddlers fans, we were just thrilled. Super weekend. Returning for sure. Denis & Monique Rockland ON Canada

Stayed here on our way home to Pennsylvania from Maine. It was fine for a one night stay. Breakfast was great-lots of options! Beds were comfy but there were ants in the bathroom and the wifi was spotty. Our room was not ready for us at 3:30 when check in is at 3:00. That was a bit frustrating. The pool was very nice and staff was friendly.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your Best Western experience with other travelers. I'm glad to hear you enjoyed your stay with us on your return home to Pennsylvania. I'm thrilled to hear you enjoyed our hot, complimentary breakfast and you were able to take a nice dip in our outdoor pool. I apologize for the delay in check-in, we will certainly take this information and use it to improve our staff.

Our daughter was delivering our first granddaughter and we needed a place to stay the night. This hotel was the only one with a room in a 25 mile radius (except for one very overpriced Comfort Inn). We we accommodated at 4 in the AM and the accommodations were very comfortable.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your wonderful experience with us here and congratulations to your daughter as well! I'm glad to hear you were able to get accommodations for such an early and un-expected arrival. We hope you'll stay with us again if you ever visit the Chelmsford area !

It was worth the money we paid. i would stay there again. Located close to many restaurants and shopping places and right off the highway. Hotel staff was helpful and friendly. Pool was clean and maintained.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the opportunity to share your recent stay at the Best Western Plus with other wonderful travelers. I'm excited to hear that you had such a great time and enjoyed your stay and was able to take the opportunity to visit our beautiful, outdoor pool. Being right off of I-495 makes it very easy and convenient for traveling from or to the Greater Boston area. We hope you'll stay with us again if you visit the Chelmsford area.

We stayed here on a day that reached into the mid to high 90s for temps. While that is unusual for this part of the country, it still routinely gets up into the 80s at this time of year. What a shock to realize that the extremely slow elevator and the corridors above the first floor (the hotel has 5 total) were not air conditioned. I could not imagine the poor housekeeping staff working in those conditions. The floor in our room appeared to have been vacuumed in a rush based on the pretzel crumbs between the wall and the bed and the buildup of detritus (grass pieces, crumbs, dust) in the harder to access areas. The bathroom floor looked like it had been mopped without being swept first based on the large quantity of long black hair stuck to it. I let the front desk know and they sent someone up to take care of it while we were out but I was surprised to encounter that at a BW PLUS. So not my best experience at a BW but it wouldn't keep me from giving them another shot. Maybe not at the height of summer though.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to share your recent visit with us and other travelers. I want to ensure you that we have certainly addressed both housekeeping and maintenance about the issues that you've addressed. I certainly agree that the temperatures here in Massachusetts can get very high into the high 90's and heat does effect everyone in it. I'm glad to hear you won't take this one bad experience against the Best Western brand and we would certainly love to have you visit us again. Maybe even on a hot summers day and you can relax outside next to our beautiful, outdoor pool.

Fine for our trip, but nothing exceptional about the hotel. Our hot water was turned off for a day and a half. The hot and cold were also switched in the bathroom. The breakfast was a large display, although few healthy options. The location was nice and provided easy access to the highway. Overall, not great, but fine for a place to sleep.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your experience with the Best Western Plus with other travelers. I'm glad to hear that your trip was a pleasurable one and you were able to took advantage of our hot, complimentary continental breakfast in the am. The convenience of being right off of I-495 in MA makes us the perfect hotel for providing easy on and off access for travelers to the greater Boston area. We hope you'll stay with us again if you visit the Chelmsford area!

Don't be misled by the 5-story brick building you spot when entering the parking lot of this Best Western. It is always clean, well kept up, and has staff that is anxious to server their customers! We've stayed here many times, and each time are pleased. If a problem is encountered, it is remedied quickly.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking your time to write such a wonderful review of your recent stay at our property. As the saying goes, "Don't judge a book by its cover" and that's exactly what I think when I read this. We take pride in our hotel from the cleanliness of the interior/exterior to the wonderful staff that keep it running 24/7. We certainly appreciate your continuous relationship with the Best Western brand and we look forward to having you visit with us again.

Every employee I came in contact with was beyond helpful and sincerely nice!! I received a call prior to our teams arrival asking if we needed breakfast at a certain time as our team was playing early both Saturday and Sunday. They switched the normal opening of breakfast from 7am to 6am to accommodate our team and their families. So very helpful and appreciated!!

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for completing this review about your recent stay at the hotel. I'm thrilled to hear that our staff was able to accommodate you and your team with the breakfast times in order for you to make the games on time. We take pride in our wonderful staff here at the hotel. We hope you'll stay with us again next time you visit the Chelmsford area.

We spent the night at this hotel while we were passing through. It was nice. Basic and clean. The staff was exceptionally friendly and gracious. The lobby is being redecorated so there was not much there, and there was a strong odor of paint and new carpet, but the odor did not affect the guest room. I imagine this will only last until the project is done, no big deal. The bathroom in our room needed some upgrades. It was clean, but definitely older. The sink faucet dripped, and it was difficult to control temperature. Some of the wallpaper was peeling. But, again, it was very clean. The TV is through DirectTV, and it was a somewhat stormy night, so the reception was terrible, and about 6 channels were out entirely. When we woke in the morning all of the channels came in and were very clear. The bed was very comfortable. We had dinner and drinks at Moonbeams, across the parking lot. Really very very convenient, tasty food, and a nice bar. This is a decent, clean, friendly hotel.

Margeoc, Front Office Supervisor at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for writing this review about your recent stay at the Best Western. I'm glad you enjoyed your stay and noticed the hotel is currently in renovations with our lobby area. Once we complete renovations to our lobby, we will begin on the guestrooms next. We hope once renovations are completed you will return to visit and see the new changes!

This Best Western hotel seems old and dated. Even though they say they have updated the rooms the mismatched light switches and rusty screws in the bathtub make me believe otherwise. The fan comes on in the bathroom even if you only want light since there is only one ugly brown switch. it is loud and prevented me from listening to the morning news as i got ready. The one elevator is terrible slow. The lobby was being painted and roped off with it seemingly no one working on it the entire 5 days I stayed.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for taking the time to complete this review on your latest stay at the Best Western. I want to let you know we have certainly reviewed this information with our maintenance department so we may have the opportunity to correct these issues before they have the opportunity to get worse. As you noted, we were working on renovations to our lobby area during your visit. I am happy to say we have finally finished with them and our lobby looks stunning. We hope that if you ever visit the Chelmsford area again, you would consider us again and see the renovations in actions.

We would hit this place again, it was well located and everything was perfect, the breakfast place was just complete and good quality, fresh and the people staff are very kind and willing to help you with any of your needs

Margeoc, Front Office Supervisor at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Guy, Thank you for taking the time to review your past stay at the Best Western Chelmsford and we're certainly glad to hear you enjoyed your time with us. We hope that you'll stay with us again to enjoy the hot, complimentary breakfast and interact again with our friendly staff.

We stayed for a conference in Lowell. Great location with an easy commute to UMass Lowell. Staff was super friendly and offered directions and ideas for our free time. The ease of the commute to the Train Station for a relaxing trip into to Boston is Great! If we find ourselves again here we will most certainly be laying our heads to rest here again.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW ... a perfect score ... Thank You !!! As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city . You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or the historic mills or UMass in Lowell, MA. We hope to see you again.

We stayed only one night here during a weekend road trip that included a visit to historic Lowell. This hotel is just a short drive from Lowell. We very much enjoyed our stay. The front desk staff was extremely personable and the young man who checked us in also gave us a phone call to make sure everything was okay. I really appreciate that kind of service! We had a basic double room with two beds. Although the decor seems a little tired, the room was extremely clean and the beds were extremely comfortable. A small refrigerator and a Keurig coffeemaker were in the room. The television channels are not plentiful , but the TV reception was good. There is an outdoor pool that closed early, at 7pm, so we did not get to use it. Although we were given access to the free wifi, the service did not work when I signed on. It was not a big deal for us, but it could be for others. I would have mentioned it to the staff if it had been an issue for me. Breakfast is included in a lovely breakfast room, and the offerings are basic, but adequate, and include several gluten-free choices. There is free parking for hotel guests. The lobby area is currently under renovation, and I hope there are plans to renovate the rooms as well. I would love to give this hotel five stars across the board; I absolutely give it five stars for service, comfort, cleanliness, and value.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. As you mentioned, we are renovating our lobby and the guestrooms and Breakfast Café are next on the list. Make sure you came back again to see the changes.

We booked on the road and as we were reaching the hotel. The staff was delightful and accommodating. The room was very nice and spacious. The bed was comfortable. The breakfast was ample and very tasty. We would not hesitate to stay there again.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you so much for your kind words in recognizing the hard work of our staff. Our team is truly dedicated to customer service and I'm glad it shows. I look forward to your next visit.

The rooms are not clean, lobby and reception area are a mess, rooms are old , furniture are shabby, mattress is worn out and needs replacement , yet charged full price. If you are looking for a decent business stay, its not recommended.

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you, Shmuel, for sharing your experience and I'm sorry to see that you felt you were not able to give us a perfect score. There is never an excuse for providing a valued guest, such as you, with anything less. As you saw, we are currently during numerous renovation projects including the lobby and guestrooms; I wish we could accomplish it all overnight but unfortunately it takes time, but I am confident the end results will make the transition worth it all. Your invaluable feedback is appreciated and we you'll give us another try.

As we learned from 2 other hotels, not only was the green book discount not usuable, but the hotels were full. There was no room in the Inn. As panic began to set in, my wife began to call hotels on the way. Evan Leduc was on the front desk when she called THE BEST WESTERN PLUS CHELMSFORD INN in Mass. Evan told us they wern't taking the green book rate but gave us a great AAA rate. When we arrive 30 minutes later he recognized my wife's voice from the phone and welcomed us. We had a well appointed king size bed and several chairs. The lighting in the room was great. Most have lower wattage bulbs. The lamps all had 2 outlets in the base so phone charging was easy. The desk was away from the AC so that you could sit at the desk and not freeze. The shower was excellent and maintained the same temperature. The bed was VERY COMFORTABLE. Some people have complained about a bare bones free continental breakfast. You are wrong. I have rated many breakfasts. This one was great. I watched the 13 year old boy make 6 pancakes for his family. Therewas a larger than usual selection of cereals. The blueberry muffins were fresh. There were eggs and bacon, hot packet of cereal. There were fruit, bagals, danish,. There were several different kinds of coffee. The room was divided up in stations all around so there were never long lines. YES, I ENJOYED MY STAY. If I can arrange it we will stay here again next week on our way home from Maine.. Thank you for a great stay

Margeoc, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW - Thank you for such a terrific review and for sharing your experience with other travelers !!! Evan and all of our staff truly care about our guests and they really appreciate it when a guest acknowledges their effort. We have done a lot of work in our guestrooms with more to come .... you probably noticed that we are currently renovating the lobby which should be done in a few weeks. Hopefully you'll get a chance to stay with us again.

Thanks Bill and Tina for helping me out when another hotel I've was counting to for years told me no rooms available couldn't take me in you did thanks so much for your kindness and working with me on price hada very very comfortable bed and a very nice room I will be coming to you from now on sorry motel six you just lost a loyal customer thanks best Western youjustgaind a loyal customer see ya soon bill and Tina thanks

Bill D, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
We are equally as excited to have you as a loyal customer. Bill and Tina are awesome and we are so lucky to have them on our team. We look forward to your next visit.

Staff is extremely warm and helpful. Teeming with comfort and a great atmosphere! Extremely convenient to major roads as well as centrally located for meals if not desiring to use the great facilities in this hotel.

Bill D, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for choosing the Best Western Plus Chelmsford Inn to host your stay. As you mentioned, we are at a great location - only three miles to the historic mills or Tsongas Arena in Lowell, MA or twenty seven miles to Boston. We hope to see you again soon.

I like to stay at Best Western Plus. The staffs are friendly.My room is very clean. I wish I could be back this hotel one more time to enjoy it or the other location with the same brand name on my future trip.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear 5luani, Thank you so much for such a wonderful review, we agree we are the "Best place to stay" when visiting Chelmsford or Lowell. We also wish to see you back in the near future as we will recently be updating our public areas to better accommodate our guests. We thank you for the opportunity to host you at our beautiful hotel. Kindest Regards, Jon E. General Manager

We stayed here while attending a UMASS Lowell graduation. When we booked it was for distance to the graduation with low expectations. When we got our room it was standard. Comfortable queen size bed, cute little "lounge" area and a nice sized bathroom. Everything was clean and the balcony overlooked the back of the hotel... which we were shocked! They have a huge fenced in pool and large "backyard" area. Nicely kept grounds. The offer free breakfast which included a make you own waffle station with all the fixins, a build your own breakfast sandwich station, an oatmeal station and cereal options. Coffee and juices as well as pastries were also available. The front desk was helpful and overall we had a great stay!

My bill was wrong. It was a simple fix. It wasn't even a matter of the charges. After 3 requests and no response, I realized they simply do NOT care. The coffee maker didn't work and they had no solution for that.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Kendra H, Thank you for taking a moment to share your feedback regarding your recent stay with us at the Best Western plus Chelmsford. I was very disappointed to hear that you felt dissatisfied with the service you had received. I know our Front Desk Agent and our Front Office Manager had been corresponding with you directly. You came down to the front desk stating that your folio stated that there were two occupants in your room and when in fact there had only been one occupant. The front desk agent apologized to you and changed your folio to a single occupant. The Best Western plus Chelmsford does not charge any additional fees for the second occupant in any case and there for your bill is not wrong. I wanted to truly apologize for any inconvenience you may have encountered, and let you know that I have followed up personally with the Guest Service Agents regarding such comments, and to assure the proper coaching, mentoring, and training was conducted. It is necessary for our staff members to input the correct information at all time as our service has to be at the highest level of care and concern as we truly do care. I hope when travels bring you back to Chelmsford, MA you would choose to stay with us again. If I can be of future assistance, please contact me at 978.256.7511 Kind Regards, Jon E. General Manager

Sorry I will not recommend it to someone The sheet on the bed was not clean, there was a lot of hair on it, the cleanliness is the most important thing for me. I have asked the house keeping to change the sheet and the pillow covers.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Mahmoud H, I'm sorry your experience fell short of your expectations. We sincerely value your perspective and regret that we were not able to exceed your expectations; we work diligently to ensure our guests have a comfortable, pleasant stay. Please reach out to me at 978.256.7511 and I will be more than happy to discuss the details of your stay. Kindest regards, Jon E. General Manager

We had stayed many times in the area of this hotel, but had stayed at the dirty Radisson because the Best Western did not look appealing from the outside. We took a chance and were given a room on the fourth floor of the newer section and were very, very pleased with the comfort, cleanliness, odor of the room and floor, and the friendliness of the staff. Will definately stay again.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Louise, Thank you for your business and being a valued guest at the Best Western Chelmsford. We truly appreciate your patronage and are glad you gave us the opportunity to accommodate you on your recent stay. You sir are correct we offer comfort, cleanliness, and customer satisfaction at its best. We hope to see you back at our property in the near future! Kind Regards, Jon E. ~ GM

This hotel is deserving of the PLUS. The staff is so friendly that I feel like I've known them for years. When walking through the lobby to breakfast, they used my name to ask how my room was last night - amazing. My room was huge with a livingroom area with a full sofa and a chair and was very clean. Though the pool in the backyard wasn't open yet, it crystal clear and the grass in the backyard looks like a golf course. I would recommend this hotel without hesitation.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Alysadowny, Thank you for allowing us the opportunity to be at your service during your recent stay with us at the Best Western Plus Chelmsford were we always want to make a lasting impression on all our guests --always exceeding your expectations assuring every attention-to-detail, ultra-clean and comfortable accommodations, personalized guest service, and tremendous amenities, all at an exceptional value! Simply we believe you deserve the very best at the Best Western Chelmsford, We thank you for allowing us the privilege to be your preferred choice for lodging when your travels bring you back to discover more of Chelmsford and Lowell. Thank you for your business and we truly look forward to seeing you again sometime soon :). Best Wishes, Jon E. ~ GM

The breakfast buffet was the best! You could get anything you wanted - bacon, sausage, scrambled eggs, hard boiled eggs, all kinds of fruit and fruit toppings, all kinds of breads and pastries, waffles, cereal, yogurt. Also places to hang out in upholstered chairs in the hallway. Very helpful staff. Would definitely go back here!

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Tptrone, Thank you for taking a moment to share your group's personal experiences with us at the Best Western Chelmsford :). We are pleased to hear how our team exceeded your service expectations and yes we do have a generous variety at our breakfast cafe that we are proud off, as we are always genuinely committed to providing all of our valued guests with exceptional hospitality. Thank you for your business. We appreciate your kind words, and look forward to the opportunity to welcome you and your group back to the Best Western Chelmsford! Truly Yours, Jon E. ~ GM

This hotel is well situated for either visiting the Lowell Historic sites or doing business along the dynamic 495 corridor. The staff does an excellent job keeping the facility spotlessly clean and offer a well presented, tasty complimentary breakfast.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Corny_04963, Thank you so much for taking the time to share your recent experience with us. I am very pleased to hear that your visit to Chelmsford / Lowell was a success and as a result, will not be your last! It was a pleasure having you and we hope to be given the opportunity to welcome you again in the future! Kindest Regards, Jon E. GM

I am a frequent traveler and hate to respond to the numerous surveys I receive but feel I need to make an exception for this hotel. Every time I stay at this hotel, the service is outstanding and the front desk staff is so friendly including the breakfast ladies. The room is always immaculately clean and they are doing renovations too. They always ask me to share my comments so here you go !!!

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear JKIM4178, Thank You for such amazing words, we are always sharing the reviews with our staff and greatly appreciate your business and your loyalty to our brand. We look forward to hosting you back in the near future. Kindest Regards, Jon E. GM

This hotel was overall good choice, close to highway (maybe too close), 5 minutes from train station, good breakfast choices. restaurants are nearby, shopping. Hotel staff was courteous, very helpful. Breakfast buffet was very good, clean and had a lot of selections.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear WarrentT, We thank you for choosing us and are pleased we were able to provide you with what you needed. It means a lot to us that you took the time to go on-line and provide us with feedback. We hope to welcome you back someday soon.

This was a very nice clean well kept hotel with very friendly staff. I gave it a 10. The rooms were large and clean and modern. The entire experience was very good and I would go there again any time and recommend it to people that I know,

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Andre, Wow!! Thank you so much for taking the time to write about your incredible visit to The Best Western Plus Chelmsford ! I am so happy to hear that you enjoyed everything during your stay, especially the Room, and our fantastic Staff! I will be sure to thank our team members for the incredible job they did, Thank you again for your amazing comments, and we can't wait to see you back in the near future!

Stayed three days while doing business in the area. Our room was very big with a sofa, desk and king bed. Housekeeper did a great job cleaning every day. Free breakfast was great with lots of selections. Front desk workers were always smiling and friendly. Would definitely stay here again.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Crystal, What an amazing review! Thank you so much for taking the time to share your wonderful experience. I am delighted to see your compliments regarding the property, rooms, location, and most of all our staff. Thank you for staying with us at the Best Western Plus Chelmsford, and we look forward to welcoming you back soon.

The staff was very friendly and helpful... Check in was very easy and when the next front desk staff started there shift they gave you a call to offer any help that you might have. When I come into town again I would stay at this hotel again, close to every thing and right off the highway

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Felix, Thank you sincerely for taking the time to share such a complimentary review of your recent stay. I am thrilled that you had "great restful stay" you were looking for! I am especially pleased to hear your kind words with regards to the perfect service. Thank you for staying with us here at the Best Western Plus Chelmsford, and on behalf of the team we sincerely look forward to welcoming you back to our great hotel.

This hotel was nice, a little older but clean and nice. The staff was very courteous and friendly. The hotel is a nice long ways away from the happenings in Boston(DOWNTOWN). My commute daily was 30-45 minutes depending on traffic but it was very quiet. The room was quite big with a sit out balcony. The furniture in the room was older. The hotel also comes with a microwave and fridge. Not bad though. Very close to Walmart and shopping areas.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear DreEnergey, Thank you for being our loyal guest at the Best Western Plus Chelmsford Inn, and for taking the time to share your feedback. We appreciate your kind words regarding our service staff, Our public areas will be undergoing a major renovation starting this weekend and on behalf of the Best Western Chelmsford team, we hope to welcome you back again soon. Kindest Regards, Jon E. GM

The hotel was clean. The room was spacious . The staff was pleasant. It is well situated with easy access to Highway. Tv reception could be better. Free access to WIFI. Breakfast was the best free breakfast we have ever had. Staff was friendly. They even had gluten-free food.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Leon, Thank you for your FANTASTIC review! We are extremely pleased that you have enjoyed your stay with us. In particular, we would like to thank you for your kind words regarding the attentive service. It is also wonderful to see that you enjoyed your room, and breakfast at the cafe. On behalf of the whole team, we thank you for being our guest and look forward to welcoming you back soon. Warmest Regards, Jon E. GM

Convenient location near major highways but not noisy. Excellent staff and comfortable clean place. Best Western is always a good choice, but this one stood out as above the good standard I expect from this chain.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Harold, it is us who should be thanking you for this wonderful review! We will definitely share your comments with all the associates, as we know your kind words will make their day. We can't wait to welcome you back again soon for another great experience!

What a pleasant surprise it was to stop at this hotel this past weekend on our way home to Canada. We have never stayed her before but will definitely stay here again next fall on our way south for the winter. The front desk staff was very friendly both when we arrived and when we left. Our room was huge with a king bed and very clean. Breakfast in the morning is more than we could eat - many choices.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for such an outstanding review. Our team takes great pride in not only personalizing every stay, but offering assistance whatever the situation. Again, I can't thank you enough for such a glowing review. I can't wait to welcome you back personally to the Best Western Chelmsford .

Stayed as a family in April 2016. Excellent service, friendly staff and a great place to stay. We enjoyed the breakfast spread with the range of food offered. We will definitely be coming back to stay.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
There is nothing better then a 5 star review for us! :) It's a pleasure to read that your time here at the Best Western Plus Chelmsford was such a great one! From our staff, to the location, the cafe and Staff. You were able to enjoy everything that we have to offer here! Come back soon for another memorable time! We'd love to have you!

The room was clean and the bed comfortable, but, the first night no shampoo in the bathroom (it had two conditioners). It was alright though, I always carry my own as a back up. The complimentary breakfast had those horrible eggs wrapped around velvetta. One night would have been fine, but, we were to stay in the area for six nights. Every time we used a cup they would take away the next day, without replacing it. Finally had to go the front desk and ask for more. Chelmsford was established in 1655, lots of history. But, the hotel didn't even have a city map (first hotel I've been to that didn't.). No menu of TV programs (I guess they got the cheapest cable contract they could). Six nights and every night had a different rate, $108 to $135 plus taxes. $108 on the weekend and the higher rates during the week (I guess they wanted to make up for lower occupancy during the week). Don't get a room that adjoins another, you can hear every word and sound in the next room through the loose fitting door.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Hello Chris, Thank you for sharing your feedback with us, and all of our future guests! It truly pains us to read that your time spent with us was not a 5 star one! Our team is always working hard to make sure that everything is clean and comfortable for all of our guests. I wish that you would give us a second chance so that we can make things up to you! Please email me directly to further discuss your situation, I look forward in hearing from you!

spent a night there with my family and it was awesome .the staff were very nice and courteous. our room were neat and nicely arranged. my kids had a good sleep and my wife as well. she particularly gave them a thumbs up for their breakfast and the guys at the front desk.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear George, Thank you for reviewing your recent stay at The Best Western Plus Chelmsford. I am so pleased to know that you enjoyed every aspect of your stay ... including your guestroom , the cafe, and the hotel's location. It also sounds as if you were very well cared for by our great team and this is just how it should be. We hope to welcome you back again soon. Best regards, Jon E.

What a nice hotel this is... When we arrived after a long day of traveling, the young man at the front desk was so friendly and helpful. He had wonderful suggestions to eat as we were hungry yet tired and didn't want to drive any further. He even called us once we got to our room to make sure we were all set. The breakfast in the morning was terrific with so many choices. Would definitely recommend this hotel.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you sincerely for taking the time to share such a complimentary review of your recent stay. I am especially pleased to hear your kind words with regards to the outstanding service you received! Thank you for staying with us here at the Best Western Chelmsford, and on behalf of the team we sincerely look forward to welcoming you back to our hotel.

Great experience! Nice clean rooms, helpful staff and great selection for breakfast. East to get to, located within minutes from the highway, very close to restaurants and shops What more could you ask for!!

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
What an amazing review! Thank you so much for taking the time to share your experience. I am delighted that you found your "new Chelmsford home" here at the Best Western Plus Chelmsford Hotel. Thank you for staying with us, and we look forward to welcoming you back soon.

The room was clean, but the bathroom was in desparate need of updating. Shower water was impossible to regulate. Lighting was poor. Our room was very close to highway, and the windows were not sound insulating.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Libby, Thank you for taking the time to provide this constructive feedback. I would like to take this opportunity to extend to you my sincerest apologies for your most recent experience. I would love the opportunity to review your service concerns in more detail. Please do contact me at the Hotel at your earliest convenience. Regards, Jon E.

Friendly staff. Clean room. Awesome bed. Nice room. Now, I don't have time to write a review that reaches 200 characters to satisfy TripAdvisor, so I will just type away with a bunch of mumble jumble and repeat that this hotel was very comfortable, that Evan is very good at customer service, that my special friend thought the bed was "out of this world," the elevator felt safe, the shower was hot, and the television worked perfectly.

Jon E, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Natale, Thank you sincerely for taking the time to share such a complimentary review of your recent stay. I am especially pleased to hear your kind words with regards to the outstanding service you received! Thank you for staying with us here at the Best Western Chelmsford Inn, and on behalf of the team we sincerely look forward to welcoming you back to Chelmsford. Regards, Jon E.

While staying at this hotel, we had an unexpected snow storm and I was not prepared with gloves or boots. Dreading to go out that morning, I was pleasantly surprised to see that not only were the sidewalks cleared to the pavement, the maintenance staff had cleared my car !!!!

I travel to Chelmsford on a regular basis and have stayed at a number of hotels in the area and always come back to the Best Western. The staff at the front desk is always friendly and attentative. The rooms are clean and I all the new changes in the rooms are terrific. They recently changed their breakfast room to a much larger room which is much more comfortable. I would definitely recommend this hotel.

Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Dear Valued Guest: Thank you for taking the time to share your visit at the Best Western Plus Chelmsford. We strive to achieve and lead the industry in great customer service. We thank you for giving us the opportunity to serve you. Your friends at the Best Western Chelmsford highly anticipate your return!

I had no expectations coming here, but was beyond happy with the place. Front desk clerk kept apologizing when I asked her to change our room because it was dirty. I kept reassuring her that it wasn't her fault. The room we switched to was clean and comfortable with a coffee maker, micro, and fridge. Not noisy at all. Breakfast was amazing. Debbie pointed out the g/f table, and the offerings were plentiful and delicious. Price is right.

Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Our main focus at the best Western Plus Chelmsford is to ensure the pleasure and comfort of each guest. We are always delighted when we have succeeded in making important guests, such as yourself, feel welcome. I absolutely loved reading your kind comments! We thoroughly look forward to your next visit with us. Thank you.

I stayed for a week from 11-jul-15 till 16-jul-15. Had to opt for this place at the last moment as i could not get a reservation at the Marriott. There was no big expectations for this place, but i was not disappointed at all. Nice clean and spacious rooms. The breakfast spread at the restaurant was very good and wholesome. The staff at the reception was very polite. Overall a very good place if looking out for a economic hotel and a short stay for business.

Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
I am so glad that you had to opportunity to stay with us. We are the perfect location for the corporate traveler with our affordable rates, very spacious guestrooms featuring a work station with extra outlets, and the fastest high speed internet available. I hope the next time you are in the area, we will be your first choice.

What a great location this hotel is !!! We were visiting family near Boston but didn't want to pay the high rates they charge in the city so we decided to give this place a try. It is really easy to get on and off the highway. The rooms were clean and very big..... lots of space. The breakfast in the morning was in the huge room and had eggs, bacon and waffle that were delicious. The front desk staff was very friendly and told us about the train that is only 2 miles away and goes into the city. Will definitely stay here again.

Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thanks Sally for sharing your thoughts with other travellers. With easy highway access, you can also get to the seacoast or shopping at many outlets with ease. We look forward to seeing you soon when you are visiting your family.

great location just off of the interstate, close to restaurants, etc. All of the staff that we spoke to were friendly. Room was clean, bed was comfortable and pillows were great. There was a hot and cold breakfast served which was great. Overall, we would stay at this Inn again if we were traveling this way.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Another perfect score -- Thank You !!! We look forward to your next visit.

This is the best - Best Western we've stayed at !!! We are seniors and do a lot of traveling and have stayed with many different hotel brands and like most of them. This Best Western was exceptional. The staff at the front desk was very friendly. The room is very spacious and clean. They told me I was in one of their newly renovated rooms and it was great ! They were also doing the hallway wallpaper on another floor. The breakfast room was huge with lots of choices. There is a restaurant right beside the property that had excellent food. We would highly recommend this place.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW - Thanks for a perfect score !!! We truly appreciate you sharing your experience with other travelers. Our staff works very hard to ensure all guests have a terrific stay and they appeciate the recognition for all their hard work. Our renovation project of the guestrooms and corridor is almost complete... please come back again to see the finished look.

The place is not bad looking but there was what looked like dried blood running down the molding and door in the bathroom behind the door and some sort of red thing about 2" long on the floor behind the bathroom door. Yuck!! The bed was hard. Normally 3 star AAA rooms have better beds than this. It looked clean but the stains were just yucky. When we checked out there was a woman standing at the counter who was in what looked like a uniform for someone working in housekeeping. When I started to tell the nice woman at the at the front desk about the blood stains the woman in the uniform turned her back on me and stood there. Stay off the 5th floor. We thought we were near a busy highway but when we called down to the front desk we were told it was the furnaces on the roof. They offered to move us down but we were in pjs and tired. The breakfast "pastries"were stale. The waffle maker was all set up but would not work. They said they had had an electrician working for some time now to get the electrical problem fixed so it would work but they could net get it to run on the circuit it was on. It was a large room with countertops in 3 separate places. Maybe they should have tried it across the room on another plug. The young man who made our reservations checked us in was great. Disappointing location I have photos but do not know how to move them from my phone to this listing.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Please accept my apology for the numerous problems you encountered. We are currently undergoing renovations in our guestrooms, corridors and Breakfast Cafe. I sincerely hope you will give us another try and see how terrific the property really is and the outstanding customer service we offer.

Clean, comfortable, fair price and pleasant staff. Breakfast was very good with lots of choices. Check-in and check-out was very easy. Would stay again if and when I am in the area again! :) Access from the thruway was easy and accessible.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. I'm pleased you enjoyed our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and cooked eggs, bacon or sausage, breads, pastries and beverages. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or the historic mills in Lowell, MA. We hope to see you again.

Room was comfortable. King bed was great for 5 nights. 2 chairs, for extra sitting area. room got a bit stuffy, but not too bad for sleeping. Problem - toilet was SO loud when flushing, I asked my hubby to please keep the door closed until it finished filling,especially in the middle of the night. Reminded us of a toilet in the school gym. Elevator was out for 4 weeks, mid Dec to mid Jan. They wanted to give us a room on the 3rd floor. Since I made my reservation way back on Oct 9th, I refused, stating that all the first floor rooms could not be filled with people who booked before me. We were not even offered help to bring our luggage up the stairs, so I refused 3rd floor and got a first floor. So much better. Awesome location to get right on 495. Perfect for us to get to Tewksbury and Maynard. Breakfast was good. Yogurt, egg with cheese, bacon or sausage, small already made waffles, dried cereal, oranges, variety of bagels, danish and muffins. We stayed in the room till noon on Christmas day, so we never got the room cleaned. Had to go get new towels at the front desk, they delivered they to our room. We will stay again, it was a great stay.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for your kind words describing your experience while staying with us. I will have our maintenance staff look at the noisy toilet. There is never a good time to put the elevator out of service but we tried our best to minimize the impact on our guests. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or the historic mills in Lowell, MA. We hope to see you again.

We stayed at this hotel for Thanksgiving. The accommodations were first rate but it was the staff that was memorable. Early in the morning; late at night they truly seemed pleased to see you and eager to help. They made the trip even more celebratory.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
A PERFECT SCORE - Thank you so much for your kind words in recognizing the hard work of our staff. Our team is truly dedicated to customer service and I'm glad it shows. I look forward to your next visit.

Check-in was efficient and friendly, and the staff was uniformly pleasant during our 3 day stay. Room was clean - but we had to ask, at about 4:00 in the afternoon, for it to be cleaned for the day. A communication mistake, we were told. Oddly enough, the hair dryer would only blow cold air. I've never had that issue before, and I've been intimate with blow dryers for more years than I'd like to count. Breakfast: not imaginative, and for the most part not tasty. Cold cereal was fine. Coffee was good. Sweet rolls tasted packaged, and I did not taste the egg patties...they looked unappetizing. As I said, staff was always helpful.

Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your experience and I'm sorry to see that you felt you were not able to give us a perfect score. There is never an excuse for providing a valued guest and seasoned traveler, such as you, with anything less. Your invaluable feedback is appreciated and we you'll give us another try.

I stayed at the Best Western Plus in Chelmsford,MA and we had roaches in our room. It was nasty. My son killed a huge one in the bathroom the first night we were here, we thought it was an isolated incident, but not even 2 days later I had a drink on the night stand at night and found 2 baby ones in my drink within 10 min of me pouring it. My family and I are very disappointed and grossed out.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Krista - I am appalled and embarrassed by what you experienced during your stay with us. I can assure you that this is not a common occurrence and I need more information from you (guestroom number and date of stay) so that I can this room inspected and action taken as necessary. Please contact me at mocbwc@aol.com or call the hotel direct at 978-256-7511. Again, please accept my sincere apology that you were not able to experience the clean, comfortable rooms and outstanding customer service that we are known for. Marge O'Connor General Manager

This is one you can avoid. The longest check in process I have ever had. And not only that but unfriendly to boot! The room was unclean...trash in the corner, hairs on the bathroom floor. And also in bad need of some repairs ...the cabinet door was hanging on by one broken hinge, wall paper was peeling. This place is in bad need of updating and some good care.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing your experience and I'm sorry to hear that it was not a pleasant one. The Housekeeping staff and myself are embarrassed by the description of the condition of the guestroom. I can assure you that a thorough inspection of all rooms has taken place and will continue on a daily basis. Again, please accept my sincere apology that you were not able to experience the clean, comfortable rooms and outstanding customer service that we are known for. Thanks again for staying with us and I hope to see you soon.

This hotel was a nightmare. I'm giving it a 2 star simply because the room was clean and the bed fairly comfortable. Everything else was horrible. The hotel is dark and stark and looks like something from the 50's. The elevator was tiny and had no AC , which was also true of the hallways. This was problematic due to the hot summer temps. The room AC unit was very old and clanky and cycled every 5-10 minutes, which woke me up frequently during the night. The toilet seat was very close to the floor and the seat was loose. There was a tiny cheap fridge in the room and food fell out whenever the door was opened. One of our bath towels was filthy when we checked in, and when I attempted to get a replacement, was given a tiny towel since they said they were out of fresh towels. The wifi continually kicked us off our devices and we eventually had to stop using them. After we checked in, we learned that the hotel is a Section 8 hotel, which accepts low income housing in certain situations. A workman not affiliated with the hotel told us that" this property is always crazy." Breakfast was terrible, and there were old black bananas offered. AAA rates this hotel 3* ----- how is that possible? We couldn't wait to check out!

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
I'm disappointed that you experienced the problems that you mentioned when you stayed with us last July. I can assure you I will be addressing these issues with the Housekeeping Manager to see what changes we can implement to ensure that another guest does not experience what you described. I hope you will give us another try so that we can provide you with the outstanding customer service and accommodations that we are known for.

On our way back South for the winter and stayed in Chelmsford, MA again. We usually stay at the Best Western and thought about trying a different hotel in the area but why change something that is good...it was the right decision. Everytime we stay here the staff is fantastic and the rooms are clean and comfortable. We love the restaurant beside the hotel, Moonstones, and enjoy not having to drive anywhere to get a great meal after a long day of traveling. The manager told us about a lot of changes coming soon ... we look forward to seeing them when we come back for the holidays.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW - a perfect score !!!! Thank you so much for the great review. We look forward to your visit every year.

We were checked in right away, staff was excellent very helpful. Rooms were great. We were running late to catch the train and John an employee drive us to the train station! I would definitely recommend this hotel.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
On behalf of the entire staff I would like to thank you for staying with us. Our goal is to exceed your expectations at every possible opportunity. We know you have a number of hotel options when you travel and that is why we are constantly striving to improve our accommodations and service. Again, we sincerely thank you for choosing the Best Western Plus Chelmsford Inn.

We stayed at this Best Western Plus in Chelmsford, MA for 6 nights for family gathering and 50th school reunion. We found it to be extremely clean and the staff was most helpful in answering questions concerning restaurants, etc. It is close enough to drive into Boston for sightseeing as well as Lowell. Would stay again.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for such a great review - we truly appreciate it. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or the historic mills in Lowell, MA. We hope to see you again.

We stayed 2 days this trip and was pleased with the service provided. I would recommend this motel to anyone. Room was very clean. Breakfast was OK. Many items to choose from. The room was very clean, service was good. People very friendly and helpful.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thanks Frank for the great review. I'm glad you enjoyed your stay and we hope to see you again soon.

I made reservations for my sons wedding night. I am from Syracuse, NY and booked a room for me & my sons wedding night. I spoke with Laura at the front desk who was absolutely an awesome & amazing young lady who gave me excellent customer service. she is making my sons evening an extra special one for sure. her compassion & understanding to my request were over the top. I look forward to my stay & hope I get to meet laura in person during my stay.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW - Thanks for the GREAT review - we truly appreciate it. And a special thank you for recognizing Laura - she is a remarkable young lady and we are so fortunate to have her as a member of our team. Now that your son is married, you have another reason to come back and visit with us.

Very comfortable and quiet hotel near expressway. Attractive inside and out. Rooms were very clean. There are a number or restaurants located near by. Everything was comfortable for us for our one night stay..

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you so much for your kind words in recognizing the hard work of our staff. Our team is truly dedicated to customer service and I'm glad it shows. I look forward to your next visit.

The hotel staff was nice and the room was clean and comfortable. Hotel was a much cheaper option than the Best Western in Concord while only being about 30 minutes away from Concord and Walden Pond. The only thing I was dissatisfied with was the unreliable wi-fi.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. Hopefully you will be able to come back this way soon and enjoy the Fitness Center or Moonstones Restaurant and Lounge.

The facade of this hotel does not do the inside justice. The room was wonderful, exceptionally clean and roomy. The next time we visit we will request a balcony room. It would have been lovely to sit out in the sun. The halls are spacious, lobby is lovely and the staff were very helpful. My only negative comment would be the size of the breakfast room. There was enough room when we went to breakfast because we were extremely early but it is tiny and if it had been full it would have been uncomfortable. A great continental breakfast!

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
WOW - Thanks for the great review; we truly appreciate it. We hear your concerns with the breakfast room and are currently working with a designer to move the Café to a much larger room. Hopefully it will be done on your next visit. Thanks Again !!!

We were on a road trip and picked up one of those coupon books from the highway rest areas. We struck out at the first coupon we picked and tried this hotel. We asked if the rate was still available and were told that it was not, but that for $10 we could "upgrade" to a room with 2 full beds. We were tired and accepted the room, but my wife became miffed as going from queen beds to full is by no means an upgrade. She complained to the day clerk the next day to no avail. That being said, the room was nice enough but the full bed did cramp our sleep somewhat. I guess it's been a while since we slept on a full size bed. Breakfast was very good with a good assortment of hot and cold foods. The only other snag we had was that we had left home without my BW rewards card and at check in, I asked if he could look that up. He said he would and add our stay to our account, but that never happened. I'm having to appeal with the rewards site.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
We strive to ensure every guest has a pleasant stay with us. I am glad to see that you enjoyed our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and cooked eggs, bacon or sausage, breads, pastries and beverages . Our team is truly dedicated to customer service and I'm glad it shows. I look forward to your next visit.

My room smelled like cigarette smoke, especially in the bathroom. A very unpleasant experience to deal with after committing to this hotel for a two-day in-room business planning session. I called for help and the front desk person sounded annoyed like this happens all the time. Also, the breakfast was TERRIBLE. Bacon was like jerky, eggs were dry.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
I'm disappointed that you experienced the problems that you mentioned. I can assure you I will be addressing these issues with the Housekeeping Manager to see what changes we can implement to ensure that another guest does not experience what you described. We are also in the process of re-design our Breakfast Café ... I hope you give us another chance.

I booked this hotel through hotels.com and for some reason, google filled in the dates incorrectly. I called the hotel directly and changed the date, no problem. I called back two days later to confirm the new date, and I was all set. Until I arrived there at 11pm and was "greeted" with awful service. Tina, at the front desk, told me there was a problem with the reservation because even though the front desk confirmed my date change, they couldn't really change the date through their system, I had to call hotels.com directly. As a result, my reservation was cancelled. I asked her why she didn't call me if there was a problem and she said, "That's not my job!" I said, "Taking care of my reservation is exactly your job, if you knew there was a problem, you should have called me. Why didn't you just call?" Then she told me, "I already gave you an answer" and walked away. The hotel was sold out, so at 11pm, me and my pregnant wife were forced to fend for ourselves, because Tina was unable to tell me where another hotel was. -She should have called me directly -She should have held a room and solved the booking issue later -She could have had another option for us to stay in realizing she messed up our reservation. To make it worse, it took the hotel over a week (and 3 phone calls) to credit my account.

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for sharing you experience and I'm very disappointed that you experienced a problem you described. There is never an excuse for providing a valued guest, such as you, with anything less than exceptional service. Your invaluable feedback is appreciated and I assure you I will address this training issue with the staff. I sincerely hope you will give us another try to show you what you experienced is not typical of this hotel.

The hotel was exactly as expected and the room and facilities were very clean. The restaurant next door, Moonstones was excellent and easy to walk to in a brightly lit parking lot. I find it important while traveling to have dining options very close to my stay so i do not have to travel strange roads at night.

Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thanks for the great review !!! We have the best staff that truly cares about our guests and they really appreciated it when their hard work is acknowledged. I've also shared your comments with the Moonstones staff .. it really is a wonderful restaurant. We hope to see you again soon.

Great service, room and price! I was in town with family and it was a great experience. Lots of amenities and easy access to freeway. Close to shopping and dinning. I would recommend to any family on a budget!

Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review
Thank you for the great score and comments !! As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or the historic mills in Lowell, MA. We hope to see you again. ?