Best Western Plus Hotel Chelmsford Inn,  Chelmsford

4.0/5  - based on 326 guest reviews.
187 Chelmsford Street, 01824-2307, Chelmsford, United States - See map
+1 978 256 7511 +1 978 250 1401

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 326 traveler reviews
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This 2017 TripAdvisor® Certificate of Excellence winner, AAA Three Diamond Massachusetts hotel in Chelmsford is a great choice for a stay in the New England area. The Best Western Plus® Chelmsford Inn offers guests comfortable accommodations with complimentary hot breakfast buffet, refrigerators, Keurig® coffee makers, and free high-speed wireless internet access in every room. Hotel amenities include an outdoor pool, fitness center, satellite television, free parking and a new restaurant/lounge - Moonstones for all to enjoy. With easy access to the highway, guests can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to the Boston Logan International Airport. Visitors shouldn't miss America's Industrial Revolution commemorated at the Lowell National Historic Park in neighboring Lowell, Massachusetts. Experience all the rich historical attractions that abound in the Boston and New England region while staying at the Best Western Plus Chelmsford Inn - great accommodations and service at a great value. Make an online hotel reservation today and save with a low rate guarantee from Best Western.

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Room 1

Guest reviews


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based on 326 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
132
Verygood
 
96
Medium
 
55
Poor
 
27
Horrible
 
16
Business Business 73
Couples Couples 84
Family Family 101
Friends getaway Friends getaway 20
Solo travel Solo travel 35
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Chelmsford Inn,Chelmsford
  • 3
    « Best choice »

    This hotel is located at an easily accessed location. It is clean and the price is reasonable. I have stayed here twice and will return. The staff is friendly. The rooms are comfortable and quiet. Bring your own clock, though, as there is no means of telling time in the room.

    5
    « Excellent Choice! »

    I would recommend this hotel to all my friends. Great location close to the highway. Staff was very friendly and courteous. The hotel was very clean. The rooms were very clean and the bed was very comfortable.

    3
    « Mixed bag »

    It feels like The Good, the Bad and the Ugly. The good side is that the hotel has a new feel to it and large rooms. The bad is that the price was double what I paid for an equivalent room in Roanoke, the night before. The ugly side is getting a voice message from the BW sales office but being asked for a password to retrieve it. When I asked the front desk, I was told they did not use passwords with their voice message! I guess I'm just lucky or a liar....

    5
    « Great rooom, Good service »

    The FD agent was excellent in recommending dining options. Had a well appointed guest room, that looks like it was recently renovated with a shower. A good choice of amenities in the guest room including a Keurig coffee maker. Would stay again and recommend this hotel.

    3
    « ??????? »

    I would say this is a great place to stay staffs/employee are very nice/friendly I love the checking out time 12pm give enough time to get everything ready..First time at this location we just wanted to have a little get away . but there is something me and my boyfriend were concern about as we arrived to our apartment my boyfriend notice something weird coming out the backpack he brought to the hotel which had inside the clothes he use the night before?? He notices it was a small insects call BedBug he notice two of them and in my apartment we never had no probably with that, we been leaving here for 5 years and nothing close to that... My boyfriend was sure it had to come from the room we stayed cause never had he seen something like that in our apartment especially from his book bag that he only used it with clothes inside for this occasion his very upset about it and is going crazy cleaning our stuff and clothes we used... I Would zoom in a picture so it can be seen very clear of what was in his bag it's very tiny but seems big because of the zoom of the cámara ?? !!! Sorry for this but thanks anyways other than that everything was great I really liked it.. except my boyfriend doesn't feel comfortable about going back..

    1
    « Very Nice »

    We were in town for a sporting competition. The breakfast was very convenient. Front desk and evening housekeeping services were very accommodating. We had the extended double queen room. Very roomy and clean. Comfortable beds. Refrigerator was a perfect size.

    4
    « A good restful stay »

    This newly remodeled( still a bit more to do), is an excellent value for the cost. Our room was clean, attractive, and the bed was good. The breakfast area is very nice with a good selection of hot and cold food. We were there two days and there were different choices of meat and egg types each day. The staff was courteous and helpful. I would recommend this mid line motel for a very comfortable stay in the area.

    5
    « Business Stay »

    I stayed in Best Western Chelmsford Inn during Jan 20th to March 19th. It was business trip to my company CommScope. It was wonderful stay, I enjoyed it. Specially staffs were very friendly and helpful.

    4
    « Freshly remodeled, nice location. »

    The remodeling work is very recently completed so the hotel is in very good condition. Its easy to find right of the interstate. The rooms, lobby, and breakfast room are all very nice and new. The lobby has a comfortable sitting area. The breakfast room is very big, plenty of room. The breakfast was good, the usual, including eggs and waffles. The room was comfortable and new. The bathroom was very nice. All the staff were friendly and professional. This in one of the nicer BW's I've stayed in in Mass. I had no complaints at all.

    5
    « Our second stay at a Best Western Plus did not disappoint »

    We chose this hotel not just based on location but on familiarity with the brand. We were greeted right away and check-in was efficient and ever so warm and friendly. When asked about a recommendation for dinner, the housekeeper asked all the right questions and we were directed to one of our favorite chain restaurants. Very quiet and comfortable. Breakfast choices were outstanding and someone was always in attendance in case you didn't see something that you needed or wanted. Very good experience.

  • 5
    « Shocked by the new look!! »

    The first time I came here 18 months ago, this hotel was my only choice. Everything else was sold out. My experience then wasn't worth leaving a review. So I was hesitant to come again... After calling the hotel and hearing they had made some huge changes, I decided to come and try it one more time. I AM SO THRILLED I DID!!! When we first walked in, we were met by the aroma of fresh baked cookies and fruit water! Such a sweet touch. Immediately i could see the changes and was impressed!! Their breakfast room is giant, very clean, and even supplied with an "auto" pancake maker!! Of course my son went right for the waffle station. The colors and art work in the room is very pretty and modern! The bathroom vanity and glass shower are are the perfect compliment to the blue accent wall. Kudos to The Best Western chelmsford. This a hotel to be proud of! I have attached some pictures I took right after checking in!

    4
    « Visit to Best Western Plus Chelmsford was great »

    We had a great stay at the Chelmsford Best Western Inn. The front desk personnel was very pleasant and helpful during check in and check out. The rooms were well decorated and very clean. The cleaning staff also did a great job also. The parking area was well lit and we felt very safe coming and going in the evening. It was also easy on and off access from the highway.

    5
    « Great Staff! »

    We came into this location late last night and met Evan at the front desk and explained that we had walked a couple hours here and that we had a 3 year old child with us who was exhausted and although we could read that you only accepted credit cards at check in we only had cash and a certain amount. Not only did he offer us a discount, but he allowed us to pay cash for the one time only and had done everything he could to help us get our little one upstairs to the room quickly to get out of the cold and into bed. He was polite, honest, friendly, kind, and was kept everything simple and stress free at our booking and I couldn't have appreciated his professionalism more. Then we were greeted by Sean in the morning who was just as kind and polite, and helpful. We were waiting for funds to be loaded to our card at 2:30pm, however our check out was at noon. Instead of having us check out at noon and wait around in the cold with our little one for a couple hours, he allowed us to stay in the room for a 2pm check out and after speaker to Evan over the phone, they waived the late check out fee. We have only been here for one night and I have been treated better than I ever have at any hotel in my 29 years. I am sure the rest of the staff is just as wonderful but thank you Evan and Sean for making my birthday (1-20) and our night stress-free, comfortable, and easy for not only myself but my family of 3. You both are in the right business, and you put the HOSPITABLE in Hospitality. Thank you from my family to you.

    5
    « My trip to the Best Western Plus Chelmsford Inn »

    I Enjoyed the company of the hotel staff during my time at the hotel and all of the amenities provided to me by them. The breakfast was delicious. Wi-Fi was on par as you'd normally come to expect from a hotel and i had no issues with connectivity, The only thing i can recommend is getting door stoppers for the doors in the new wing section. The staff was phenomenal and certainly looked like they enjoyed what they do based off of the way they presented themselves.

    4
    « Satisfied stay »

    Somewhat overpriced but quite satisfactory stay. It would be preferable if travel voucher credits would show up on customer account upon arrival. Front desk attendant was pleasant and very accomodating

    5
    « Oasis in traffic jam. »

    I left Epping New Hampshire on Wed,DECEMBER 27th [email protected] I was going back home to New York after spending CHRISTMAS HOLIDAY with family. As I was traveling on I495 south. All traffic came to a halt ,I believe in Littleton,NH. I was stopped without moving an inch for 5hrs as all lanes were closed due to an awful accident involving a fuel truck and a Ford Focus. After 5 hrs only the left lane was finally opened and traffic was trickling by. I still had a 4hr trip ahead and I just couldn't drive any longer. Thank God Best Western Plus was just an exit away in Chelmsford Mass. I was greeted with the most friendly man,who checked me in immediately. Also to my surprise the price was very reasonable @ less than $99 per Night. The room was exceptionally clean and beautiful,the staff was magnificent, I strongly recommend it! As the final analysis it was indeed an Oasis in a traffic jam.LorenzaC.

    5
    « Nice Hotel »

    Very nice stay. The staff was great. Bed was very comfortable. They had cookies out during check in and breakfast had many options. I would definitely recommend this hotel to anyone and would love staying here again!

    4
    « great 4 nights stay »

    I had a great stay at this hotel. Despite the ratings seem low, my room was very clean and new renovated with modern look. Bed was firm and comfortable, it was quite in general. I am on the 2nd floor but did not hear foot steps above.

    5
    « Great Stay »

    Great Staff. Breakfast runs great. Loys of options, even for picky eaters. The new cafe is awesome! Front Desk really is hospitable. They know their stuff. Best Hotel in the area. Value - Cleanliness - Attitude

    5
    « quality stay »

    we were satiasfied in all respects of our stay excellent staff great breakfast selection will definately stay at a best western in the future frequently travel across country doing craft festivals during spring and summer time

  • 5
    « Thanksgiving visit to hometown area »

    Everyone at his Best Western Plus went out of there way to make us very comfortable and like family. Management, breakfast staff and maid service always asked if there was anything we wanted. Centrally located to Manchester, Boston and beaches.

    4
    « Best Western Plus Chelmsford Inn »

    For the price this motel was excellent The staff were very friendly, very neatly dressed. The breakfast had a large choice and the coffee was excellent. The gentleman at the front desk was very helpful in recommending a place to eat.

    4
    « Hotel at chelmsford »

    I attended a training at cross Point in lowell The hotel was 5 min away by car , it was strategically recommended by others colleagues, the breakfast is correct, The hotel staff were very friendly The room is ok , there is a very nice swimming pool in the backyard i do recommend this hotel

    3
    « Pleasant stay »

    Checked-in late.... very polite staff at the front-desk. Room clean... but the heating system didn't work properly and the sliding doors of the shower could not stay close... Good place to stay for one night.

    5
    « Even with refurbishing a great stay »

    Well located just off major hwys. Staff helpful and very nice. Great breakfast room, plenty of space and gluten free muffins, bread, and bagels for me!!! I forgot my purse in the breakfast room one morning and staff turned it into the desk for me. Rooms were large, nice decor, and 2 chairs for comfy reading.

    5
    « Great! »

    Extremely helpful front desk, my room was extremely clean and comfortable. Breakfast was very well prepared and there were a plethora of options. I am very satisfied with my stay and would love to come back again.

    1
    « Harable place »

    Hotel in a remodel. Nothing is up to parr. Hotel staff could care less if you have a good stay. Never had any problems me make sure the room stayed clean. Never had clean towels. amenities very very poor.

    4
    « Clean and comfortable »

    I haven't stayed here in about 6-7 years, and boy is it different. The property was recently renovated, and they did a nice job. Room was clean, bed was comfy, and the people were all very nice. I'd be more than happy to stay here again.

    4
    « Great staff »

    Room was clean and bed was comfy but the bathroom seemed a little small. Not much counter space. The staff was wonderful! Everyone was very friendly and helpful. Check in was easy and quick. I was disappointed with the breakfast because their waffle machine was broken and they did not offer an alternative. Eggs had cheese in them, and not everyone likes or can eat cheese. Also, they have Kuerig machines in the rooms but only provide coffee pods. I asked for tea at the front desk but was told they only have coffee but I could get tea in the breakfast area. Doesn't help much for first thing in the morning while I wake up and get dressed. Other than the breakfast, we had a great nights sleep and enjoyed our stay.

    5
    « Just simply amazing »

    The Staff at the Best Western Chelmsford was beyond accomodating and I nearly thought we would rethink southern hospitality as it was very much alive in the North East. Thanks to Karla and her team, we had an amazing stay at this BW Plus and it was our first time staying at a BW. This means I am now going to stay at the next one I find. Just simply Amazing. Thank you Thank you!

  • 3
    « close to Lowell ,Ma »

    This was a resonable motel just off the highway Rt 495 so very handy and a number of restaurants in the area. As often happens in my experience with Best Western the internet connection was not the easiest to connect. My wife had to go back down to get help from the front , desk, we were given a room in the back as requested away from the highway. The breakfast was just OK , but it is free. The hotel is being upgraded so I give them some grace.

    4
    « Great bed »

    I spent 4 nights for a business trip. My stay was pleasant and the room was quiet (facing the pool). However, the view of the room was a bit depressing since the pool is in major need of renovation. The room was adequate with the bed being the best part. The greatest thing about this hotel is the staff, friendly, quick and very professional. I wish they had more in terms of "carry out breakfast". During my stay, the options were only a bagel or a muffin and the coffee quality was not the greatest. Having said all that, I found the stay very pleasant and a great value for the price.

    3
    « Not really a "plus" Best Western »

    I made a reservation for 3-two beds. When we got there we were assigned a king room. The 2 clerks worked a long time to make the necessary change.A morning clerk was speaking very loudly about personal problems, not professional.The person in charge of breakfast did not keep things filled up; customers had to ask for things. No tables were wiped when customers left. The room was fine, beds were comfortable . Not a "plus" hotel as listed.

    4
    « Convenient, and should be a gem once construction is complete »

    Stayed here for business. The hotel is under construction so updates are in progress and hopefully will turn this property into a gem soon. Breakfast food and coffee were very fresh and hot, though the eating area is currently in a part of the hotel entrance that seems out of place. I suspect after renovations are complete this will change. Likewise, my room was a bit on the older-feeling side, but I will again assume that renovations have not yet been done for the room I received. All-in-all I still feel it was of good value for the money.

    4
    « Family wedding! »

    My nephew got married down the st. At Princeton station, so it was a 5 min drive back. They are doing a lot of renovations!! The front entrance, lobby, & breakfast room! It will be very nice, room was king w frig/micro, comfy mattress, balcony w view of pool, air conditioner was a little noisy? We had a room on 5 th floor at the end of hall, quiet, the breakfast was served in sm lobby area, but we got a table around 8, they had waffles, yogart cheese omlets, Danish ,oatmeal w dried pineapple, cranberries! Nice touch! Late checkout at 12 ,but we left for apple picking! Front desk was very professional & friendly ,we got a nice group rate! So great night, highly reccommend! Only negative was There was cigarette marks on sink?

    3
    « If it wasn't for the renovations »

    I "landed" in the hotel after landing in Logan following a long flight from home. I requested a quiet room, but unfortunately, got a room where I heard traffic noise. I left the A/C fan working at night to help mask the traffic noise. I think that the hotel renovations may not have left rooms facing the more "quiet" direction. The renovations themselves did not disturb me in any other way. The service of the reception was excellent. The location is convenient, next to I-495. I may consider staying there again after they complete the renovations and only if the room face away from the highway.

    5
    « Excellent! »

    Well located, right off the highway. Plenty of parking. Registration desk staff were very helpful. All staff were courteous. Room was excellent. Breakfast offerings were well dislaplayed with a variety to select from.

    4
    « Great Customer Service! »

    Everyone I encountered on my one night stay here was great! I would have been able to get an early check-in, but I wasn't able to get there during the day, so instead had to check-in at 1 AM! They were so friendly when I checked in. Then the next day, I requested a late check-out and got that with no question either! It was so nice to be able to relax in the room a little longer. The bed was so comfortable and breakfast was very good with great options!

    5
    « Great stay »

    Came from out of state for the funeral and was thankful for the rate of the room. The trip was unexpected, and the Bereavement price was nice. The staff was courteous and helpful with directions. Extra towels were delivered when asked for.

    4
    « chelmsford, ma Best Western+, a nice place to stay »

    Pretty much everything was better than average. We love Best Western plus hotels and this was not the most outstanding or one we had specific hotel issues with. Try to get a room away from the night club outside because their noisy party lasted till 3am one of the nights we were there. Very good location to getting on and off the interstate and out of the Boston traffic chaos.

  • 5
    « Excellent Hotel »

    Our stay at this hotel was excellent. Staff was wonderful and other amenities we great. Food was good and our evening meal at the restaurant next door was fantastic. We would definitely stay here again.

    5
    « Would totally stay here again! »

    No hassles, good amenities, friendly staff, easy on/off from the Interstate. Even though parts of building were under renovation in summer 2017, everything worked and was well-maintained. There is even an outdoor swimming pool!

    5
    « Underestimated the quality stay here »

    This has been the best Best Western experience I've ever had, even though half the hotel was under renovation! The room was top-notch clean. Not just clean, but VERY clean! The breakfast wasn't your typical McDonald's or breakfast to-go food ordered from some fast food diner. It was a whole selection of American breakfast items. Tub full of bacon, tub full of omelettes, variety of cereal, waffles, bagels, muffins, breads... coffee, cariety of juices, wonderful breakfast selection! I actually took photos to share!

    3
    « Friendly staff, rooms need updating »

    The front desk staff in particular are very helpful and a good asset for the hotel. The rates for value is ok. But the rooms need updating, TV`s are dated, beds are are ok, but in general were clean. The bathrooms are adequate. My room had a desk w a wobbly leg. For this area, I would recommend the hotel in comparison to nearby competition.

    5
    « Very nice stay! »

    I was in Lowell for a sporting event and needed a room nearby. The room was very comfortable and the staff very accommodating. It seemed the hotel was going through some renovations which will probably be nice in the future, however, this had no impact on my stay. I was also pleased with the 12:00 pm check out time as it gave me time to return to the hotel to shower and pack before leaving.

    5
    « When you need a break on Rt 495, this is the one. »

    We were driving up from NJ to Maine. We needed a break somewhere on the road. We chose this hotel as it was right by I-495. Then, it was a nice surprise. Very enjoyable stay ! The restaurant in front was very eclectic and different, yet good.

    2
    « Not up to normal Best Western Plus standards! »

    Having stayed in perhaps 40 Best Westerns, of which most were "BW Plus", we know what to expect. This one did not come close. In lobby, they never have coffee, tea, water. At breakfast, no waffle or pancake. In room, handles nearly fell off door to bathroom and on the sink. Altogether, a bad stay, so we heartily suggest that you drive further north to BW in Concord, New Hampshire, which offers the usual excellent BW experience.

    3
    « Disappointment With Honoring Travel Coupon »

    Simply stated, we travel the USA a lot...and nearly always us Travel Discount Coupons. BW would not allow us to use the coupon. They were not sold out, but refused to allow us to use it. Manager on duty was nonchalant about why we could not use the coupon. I am a Rewards Member, and felt put out about my treatment.

    4
    « 3 night stay »

    Recommended for reasonably priced visits to greater Lowell, MA area. Convenient location. No hassles check in and check out. Clean room. Renovations in progress to upgrade. Only negatives were limited tv channel selection and unheated , very cold in ground pool.

    5
    « A very pleasant stay! »

    As usual BW at Chelmsford, we were well received, lodged at fed. Very well located for easy access to Lowell events, sport, festival, textile industry, beautiful Merrimack River, .... This is not our first time there and we will certainly be back. Stay at the hotel and you won't be disappointed!

  • 4
    « Good despite renovations »

    We were greeted by "Evan," who could not have been more welcoming, polite, and accommodating. There are construction and renovations going on, but the hotel is still good with clean, spacious rooms. Though there is no laundry on site, there is a 24/7 huge laundramat nearby. Breakfast was okay, but due to the renovations the breakfast attendant had to run from a storage area for pantry items not sufficiently nearby. That said, under the circumstances they are managing guests well.

    5
    « Convenient, very clean hotel »

    I was getting tired driving home for NH and stopped at this hotel whcih is right off the highway. It was 3 am and the night staff person could not have been nicer. She checked me in, told me about breakfast and where it would be served. Room was lovely and very clean. Internet was free and worked well. Will stop again the next time I need to stop on the way home.

    4
    « Very nice »

    They're doing well at the Best Western - it looks like a new wing is being added, and some indoor work is being done also. I think a new breakfast room is in the offing. None of this got in our way. Our room was good, clean, breakfast was nice, and if one avoids all the sugary danishes, one can eat nicely. Coffee was good. Staff was uniformly pleasant and helpful. I must mention that we had to change keys two times because they didn't work, and for about an hour we had no hot water. Pool was good. Location is very good, just off Rte 495.

    4
    « One problem-smoke smell »

    Complained of cigarette smoke smell on first night but nothing was done to trace the culprit the next two days we were there. Otherwise the stay was good. I do not wish to bad mouth hotel except for the one smoke problem which could have been a arrogant customer with no respect for other customers. Otherwise the stay was what I expect of the Best Western Hotel.

    3
    « Chelmsford Stay »

    It work well for us. lofhsophdfwogfhowfogwnbowfpwjep0kdbdoaoasniofliasbobasodaibsidosahganoliahpJ[PAFJINVCODOlj pjGHFVN;CVDLKS;JFOPJG Sldfignpogetihgongp9jtepjghpwmo;mgbhpdf9pgjpkgpjpjgpejg AJKGPOJGSOAJGFlasidhnfpsdighjpiortoegjhe80

    5
    « Wow a Best Western »

    Never stayed in a Best Western, no reason, just never did, I have stayed in a lot of Hotels though. They had rooms when others did not. With clean rooms, and lots of value for the money, Best Western will be on my short list next time

    5
    « Great stay in Chelmsford »

    Get a room on this fifth floor. The furnishings are new and the bed was so comfortable. Best sleep on the road ever. The staff was so polite and professional. The breakfast was well laid out and very tasty. Highly recommend this hotel.

    5
    « Great place to stay »

    We stayed here as we were attending a concert at the National Park in Lowell.Hotel is very close to Resturant's. Staff wonderful and helpful. Clean hotel and adequate breakfast. I would recommend this hotel if you are spending the night in Lowell,Ma

    3
    « So so »

    The hotel is under renovation and that crests odors and discomfort. The milk at breakfast was sour but was replaced at once when I informed the staff about it . The room was dark but comfortable. The microwave was missing but was brought it quite fast when I asked for it .

    5
    « Best Stay »

    I honestly enjoyed my stay here. My family was able to have all the necessities needed and the room was always cleaned daily. Wvwrymoght we returned to our room it was clean like a 5 star hotel. My kids enjoyed breakfast daily.

  • 5
    « Great Hotel »

    The staff was extremely helpful and friendly. Rooms were well-appointed. Hotel was very clean. They are adding a wing to the hotel, but that caused no problems for us. The hot breakfast was good. Highly recommended.

    5
    « Business Trip »

    Room is good, very clean, staff is awesome, both professional and friendly. There is a noise problem from the highway but the only other hotel in Chelmsford has the same problem. Good breakfast, coffee pretty good, I think they use Dunkin Donut brand. There are several places to have supper but when I stayed there last year the on-site restaurant was kind of a yuppy atmosphere, overpriced for the serving amounts (supper is my one meal of the day) and the bourbon was watered. The hotel is good, though.

    1
    « Headboard fell off wall & never fixed »

    The headboard literally fell off the wall when we walked into the room and fell onto the bed. Luckily no one was hurt. They were notified right away. They said someone would fix it in the morning but no one ever did. It remained off the wall until we left the next day. I asked for them to refund my money for one of the two nights but they refused and offered me 20% off one nights stay instead. I said it was unacceptable. They refused to do anything more about it.

    5
    « Great staff great location. »

    Amazing team work and a great place to stay. Ask for a room facing Chelmsford Street. With a 24 hour mini mart and gas station and a restaurant next door, a perfect place to stay. Breakfast is nicely appointed as well

    4
    « Great place for the price! »

    I have stayed at this hotel many times over the past 9 months for business and I have never had a bad experience. The staff is extremely pleasant and helpful. The complimentary breakfast includes eggs and either bacon or sausage plus make your own waffles. The outdoor pool & work out room are small but nice. They are currently renovating some rooms but I didn't hear any noise from this.

    3
    « Golf trip »

    Arrived late and the staff member was quite pleasant. Overall the room was quite average with nothing to make it stand out in a crowd. The shower and wash room facilities were tired and took quite a bit of coaxing to work. All in all an average experience

    3
    « Ok at best... »

    Nothing wrong with the place but nothing to like either. It's average. Got a good deal online so I can't complain, I got what I paid for. Probably won't be at the top of my list when looking for something outside of Boston next time.

    5
    « Great place to stay »

    Very friendly people. Clean room. Breakfast was excellent good choice of food. Great location to get where you want to be near route 3 and Boston. Also lots or restaurants near by next to 495 I would recommend this hotel to everyone.

    5
    « easy to find »

    Clean, quiet, large room. Very very friendly with awesome breakfast. Cant think of anything missing. They are renovating so its not a new property but quiet safe neighborhood. Took us 32 minutes to downtown Boston

    5
    « Love this property! »

    I loved EVERYTHING about this Best Western property. From the outstanding customer service, to the cleanliness and comfort of the rooms, to the delicious hot, full breakfast that this hotel has to offer. This should be everyone's #1 choice when visiting the Chelmsford area

  • 3
    « Bring ear plugs »

    The good: Breakfast is excellent with a wide variety of self serve options. Rooms are clean and adequate. Prices are lower here than in Billerica. There are stores restaurants and businesses nearby. The not so good: The highway is very close by so the truck noise will be a bother to anyone who is sensitive to noise. Request to stay on the first floor or bring ear plugs.

    5
    « Good hotel facility and excellent breakfast »

    All features of the hotel and room were very good quality. The crowning surprise of the stay was the breakfast this hotel serves. Variety, presentation, and quality of the food were well above average. For once it wasn't all just carbs!

    4
    « my stay in the BW »

    I and my 17 year old granddaughter were traveling back from Florida to Maine. We were trying to make it home but just couldn't do anymore miles this night, So pull off on exit and found this BW I was thinking oh be this nights sleep is going to cost me a pretty penny!! I told the lady at the desk why I needed a room, she then told me the room price , then she offered me to sign up for the BW card which was as easy as just saying yes!! It saved me a nice little chunk of change. Our room was big, nice ,comfortable, Breakfast was great!! would stay at this Hotel again!

    5
    « What a great place to stay! »

    Fresh, clean and lovely rooms! Very helpful staff providing 150%, easy parking and access to 495/93/3. Heartily recommend! Why does TripAdvisor want me to add more characters to this review? Lousy software, TripAdvisor!!!

    4
    « Perfect for our needs »

    Friendly attentive staff, and the rooms were clean and comfortable. Good shower!! The free breakfast was also a pleasant surprise. They offered, make your own waffles, eggs, bacon, sausage, cereal, breads, pastries,yogurt and fruit. Plus coffee, tea and juice. Great way to start the day.

    2
    « Inconsistant »

    A/C worked poorly/could not open windows bed horribly stiff tv had 30ish channels, 1/3 out of order The bed had a bottom sheet, a super slim 'down imitation layer and then another sheet. Did they just not give us any sort of regular comforter? Cool staff, but inconsistency of rooms will lead me to avoid here in the future.

    4
    « Better than expected! »

    I was apprehensive to try this chain, we typically stick to Marriott or Hilton hotels but, it was close and we needed to be somewhere very early with small kids and breakfast was included so, how bad could it be? After reserving another member of our team (youth sporting event 4 families) mentioned that breakfast didn't start until 7AM and we needed to leave by then. I called prepared to cancel but, they accommodated us and opened breakfast 30 minutes early:) Pleased before check in! The actual stay: The lobby was average not the best smell but, the front desk woman was friendly...a little chatty but super nice. Rooms were clean and a good size, the bathroom definitely could have been cleaned better. I wanted to give the kids a bath but, opted for shower based on level of cleanliness. It wasn't dirty really but not super clean either. There was a decent sized fridge and the pillows seemed close to brand new. Main room wa above average for cleanliness. I found the room to be quiet for a hotel too and we were close to the elevator which it typically louder. We also ate at the adjacent restaurant, definitely over priced for what it was and not really a kid friendly menu but, they didn't bat an eye at a few cocktails 3 appetizers and 12 shirley temples so, it wasn't uncomfortable either. Breakfast, which they opened early for us is where they overachieved in my opinion. Huge variety, hot eggs, bacon and a waffle station HUGE plus, an entire gluten free table. gluten free muffin, bread (separate toaster) gf cereals. As someone with Celiac, I usually grab a banana and coffee at hotel breakfasts but, I went all in. I really appreciated the early opening and everyone was pleasant:) I will not be afraid to try Best Westerns any more.

    4
    « Don't judge this hotel by the cover »

    Lots of good things going on at this hotel, especially the staff! The outside appearance and some areas inside are rather run down looking or drab. The rooms themselves are spacious and nice. Everything worked well in room and fitness center. Rooms cleaned and beds made everyday.

    3
    « Just Okay »

    We normally don't stay in Best Western but since this was a plus and we were in the area we thought we'd try it - it's tired and needs remodeling. We were in a handicap room near the elevator that was going to be repaired the next day so in the morning we carried all our things down the stairs and the elevator was still working. They had told us the night before to not to use the elevator in the morning. The room needed updated badly - patches on the wall from holes, old looking carpeting - how this is a plus I'll not know. The breakfast in the morning was okay. Sorry to rate it so mediocre but it is what it is.

    5
    « Great hotel including breakfast »

    I found this hotel online, & it was great. The location was easy on & off 495, yet there was a cute little retail are nearby with lots of restaurant choices. There was also a paved walking/ running path nearby through the woods. The hotel rooms were large, clean, & comfortable. Breakfast was included, & there was a large selection of foods from yogurt, cereal, toast, bagels, muffins, eggs, make-your-own waffles, ... . The front desk people were friendly & helpful, especially Evan. We signed up for their rewards program & will look for these hotels when traveling.

  • 5
    « Great Hotel »

    The beds are so comfortable and the room is spacious. We had a king-sized bed room with two comfortable chairs to view TV from. It had a balcony with two chairs outside. We also had a desk with chair.. The hotel was quiet and the breakfast room was spacious. We really thought the staff was helpful and nice--both lobby clerks and maids. It had a refrigerator, but no microwave--in the room. The breakfast was better than most. We enjoyed our stay.

    5
    « Great deal - good room »

    I used a coupon for a great rate on this hotel, and I am so glad we stayed there! We were there for 2 nights, and they upgraded us from what the coupon listed to make sure we were comfortable (2 parents, 1 child). The hotel was clean, the staff were great.

    3
    « Really more like a 2.5 for me »

    A few steps above a Motel 6 or Econo Lodge. If you pay about $80 a night (with a bidding site) you feel OK about this purchase. If you end up paying closer to $126 you will feel ripped off. Once you leave the lobby & dining area much of it seems worn out, faded. Odd rug odors seemed to permeate different floors. But first the basics: Comfortable bed, quiet AC, large rooms, EXCELLENT FRONT DESK SERVICE, nice continental breakfast with hot items. Small fitness center, computer are for business. I did not feel nervous about parking our car out front. The location isnt bad for getting in to Boston or Worcester, about 45 minutes. Did not check out the pool since it was Sept. Now the negatives: Stains on our bedding, places where things were removed from the walls had wholes and crumbles, the halls look like institutional dorms from 1950, hair left in our shower. Not the hotels fault, but I feel compelled to advise people: 1.Numerous times did we see guys walking around covered in tatoos with no shirts on, sometimes smoking outside the hotel. 2. Someone on our floor was smoking pot and the smell drifted under everyone's door. 3. Someone on our floor had a little party with middle eastern music and spicy food. I grew up near NYC so I'm well accustomed to this. I don't mind it if I'm throwing the shin-ding, but wouldnt do that at 1 am when others are trying to sleep in a hotel. So to wrap up, I guess this place is OK for a quick stay on a budget. But keep in mind that either the location, or price, seemed to attract a certain clientele the night we were there. Felt a bit shady. It's not really the hotels fault, so I bumped this up a notch to 3 stars. We probably will not stay there again. Also, they are undergoing renovations so I think improvements are on the way.

    3
    « Over night stop while traveling »

    My husband and I stopped over night while traveling back from Maine. Gentleman that helped me at check in was very nice and informative. Room was the standard off the highway hotel pretty much no frills. They did offer free breakfast in morning did not have but dinning area very clean and looked like a decent assortment of stuff for a free breakfast.

    5
    « Comfortable and well appointed hotel. »

    We stayed here for one night and I would be happy to return. It is comfortable, modern, well appointed and has helpful and friendly staff. The bed is very comfortable and like everyone, a hot shower is important. I would recommend this hotel.

    1
    « should be rated much lower »

    The elevator didn't work, the room smelled like smoke, no HBO or premium channels, slow wifi, loud fan in bathroom, very outdated bathroom, noise from parking lot all night,and the bed was uncomfortable .However,the staff was friendly and the breakfast was good with plenty of room.

    4
    « Halfway to maine point from philly »

    Room was clean, mattress was not great and the elevator was a little scary. The staff was friendly and the buffet was excellent! It was quite easy to find and there were plenty of places to grab a bite.

    4
    « very good all-around experience »

    recently stayed overnight at this hotel, as I had a family party in nearby Tyngsboro. It's in a perfect location, right off I-495, and a short drive to the Lowell train station. No real complaints with this hotel. I do have to give a shout-out to Jasmine (?) who checked me in. I called the hotel the night before to request an early check-in. I arrived at the time I mentioned, and the check-in went smoothly. Also, as I left the hotel to head to the party, Jasmine asked if everything was ok with the room. I can't recall ever being asked at any other hotel, if everything was ok with the room. I would definitely stay at this hotel again!

    4
    « Convenient Stop near Rt 495 »

    On our way from NJ to Maine to vacation we now stop overnight at the Best Western in Chelmsford. We travel on a Friday and can just make it to Chelmsford before the traffic becomes impossible. We don't travel all the way up on a Saturday because then the traffic is guaranteed to be impossible). It is a lovely stop with restaurants, shopping and movies nearby. The room was clean and very comfortable and the free breakfast was ample and diverse. This was our second stop there and we plan to stop there next year.

    5
    « Great Stay »

    I would recommend anybody to stay at this hotel. It was clean, even with a small remodel happening. Staff could not do enough to be helpful. The desk person remembered our name from a prior stay about a month ago. They were very helpful with information about amenities in the area as well as directions.

  • 5
    « Awesome place to stay »

    I have been at several Best Western Hotels recently and this hotel exceeded my expectations. I decidedly to go there because of the outdoor pool. I went to this location while my fiancé was working and then he would stay after work. My main focus was for relaxation. The only thing I would like to mention is- I would like a Jacuzzi outside near the pool.

    5
    « Excellent »

    Very nice place to spend the night. It was very clean. The elevator was fast enough. Breakfast had a wide range to choose from-- which included a gluten-free bar. I thought that definitely was a "Plus" for many who need that.

    5
    « Last Minute Decision »

    Worth it without any regrets. Coming back from a concert and still had a 30 minute drive. Was tired and decided to spend the night. Great decision and experience. The location was conveniently located right off the highway.

    4
    « Nice stop »

    Hotel was being updated and under construction. The staff were great and cheerful. Rooms were clean and well appointed. Convenient to interstate. Free hot breakfast. Decent discount with AAA membership .

    5
    « Service Over abd Above »

    The motel is conveniently located and the room includes a balcony. Very clean and comfortable. There is a restaurant within walking distance. Location is just off I-495 in Chelmsford. A member of the staff at this BW went out of her way to make my stay enjoyable.

    5
    « Great last-minute pick! »

    Two days ago,my husband, son and I stopped in looking for vacancy about half-way home.We had a coupon from the discount book on the Pike. We were offered a better room at a nominal extra cost and we were very happy with it. Maria was very sweet, and even called to check on our satisfaction with the room. The lifeguard was very accommodating with our son, having only a few minutes to swim before closing. The next morning, the breakfast was wonderful. I appreciated the gluten-free options (on a separate table, no less!) I thanked the manager (Debbie?) for that, as some places do not have many choices for us celiacs. Overall, great stay for tired travelers!

    4
    « Our stay at Chelmsford »

    Very friendly and helpful staff. The hotel was very clean, the room was very nice with comfortable pillows and beds and a great shower. We enjoyed the breakfast with lots of hot and cold options. The waffles were delicious! We definitely recommend this hotel and would stay there again.

    5
    « Good hitel »

    We stayed 6 nights in room 345. Room was large with a balcony. Staff were very friendly and helpful. If you are wanting to head downtown into Boston leave early as traffic into the city is horrendous. We ended up leaving the hotel just after 6am in order to get a good run into town. Breakfast has a selection of hot/cold foods - adequate for our needs. For the price we could not have asked for anything more

    5
    « Best Western Plus, Chelmsford, MA »

    We had two different rooms over a short period of time and both rooms were excellent. The first had outstanding features, the second room had normal features but was still better than expected. The staff was friendly and helpful and the breakfasts were good.

    1
    « A classy three-night stay! »

    We stayed at BW Chemlsforf for three night with our grand son who was atending a Hockey Showcase at UMass. Our stay was pleasant in all aspects = room, breakfast, wifi, tv, ... and especially staf members. Price of room was very reasonable. BW is usually our hotel preference and, at Chemlsford were were not decived. If ever again in the area, we will stay there again. Special mention: a royal treament during our 3-day stay in Lowell, it was Folk Festival at Lowell weekend. Being a Cajun, bluegrass and fiddlers fans, we were just thrilled. Super weekend. Returning for sure. Denis & Monique Rockland ON Canada

  • 3
    « Ok for a one night stay »

    Stayed here on our way home to Pennsylvania from Maine. It was fine for a one night stay. Breakfast was great-lots of options! Beds were comfy but there were ants in the bathroom and the wifi was spotty. Our room was not ready for us at 3:30 when check in is at 3:00. That was a bit frustrating. The pool was very nice and staff was friendly.

    4
    « Needed a Room »

    Our daughter was delivering our first granddaughter and we needed a place to stay the night. This hotel was the only one with a room in a 25 mile radius (except for one very overpriced Comfort Inn). We we accommodated at 4 in the AM and the accommodations were very comfortable.

    4
    « worth the money »

    It was worth the money we paid. i would stay there again. Located close to many restaurants and shopping places and right off the highway. Hotel staff was helpful and friendly. Pool was clean and maintained.

    3
    « NO AC in the corridors and elevator »

    We stayed here on a day that reached into the mid to high 90s for temps. While that is unusual for this part of the country, it still routinely gets up into the 80s at this time of year. What a shock to realize that the extremely slow elevator and the corridors above the first floor (the hotel has 5 total) were not air conditioned. I could not imagine the poor housekeeping staff working in those conditions. The floor in our room appeared to have been vacuumed in a rush based on the pretzel crumbs between the wall and the bed and the buildup of detritus (grass pieces, crumbs, dust) in the harder to access areas. The bathroom floor looked like it had been mopped without being swept first based on the large quantity of long black hair stuck to it. I let the front desk know and they sent someone up to take care of it while we were out but I was surprised to encounter that at a BW PLUS. So not my best experience at a BW but it wouldn't keep me from giving them another shot. Maybe not at the height of summer though.

    3
    « Best Western »

    Fine for our trip, but nothing exceptional about the hotel. Our hot water was turned off for a day and a half. The hot and cold were also switched in the bathroom. The breakfast was a large display, although few healthy options. The location was nice and provided easy access to the highway. Overall, not great, but fine for a place to sleep.

    5
    « Older Hotel--but outstanding stay »

    Don't be misled by the 5-story brick building you spot when entering the parking lot of this Best Western. It is always clean, well kept up, and has staff that is anxious to server their customers! We've stayed here many times, and each time are pleased. If a problem is encountered, it is remedied quickly.

    4
    « Employees excellent »

    Every employee I came in contact with was beyond helpful and sincerely nice!! I received a call prior to our teams arrival asking if we needed breakfast at a certain time as our team was playing early both Saturday and Sunday. They switched the normal opening of breakfast from 7am to 6am to accommodate our team and their families. So very helpful and appreciated!!

    4
    « Nice »

    We spent the night at this hotel while we were passing through. It was nice. Basic and clean. The staff was exceptionally friendly and gracious. The lobby is being redecorated so there was not much there, and there was a strong odor of paint and new carpet, but the odor did not affect the guest room. I imagine this will only last until the project is done, no big deal. The bathroom in our room needed some upgrades. It was clean, but definitely older. The sink faucet dripped, and it was difficult to control temperature. Some of the wallpaper was peeling. But, again, it was very clean. The TV is through DirectTV, and it was a somewhat stormy night, so the reception was terrible, and about 6 channels were out entirely. When we woke in the morning all of the channels came in and were very clear. The bed was very comfortable. We had dinner and drinks at Moonbeams, across the parking lot. Really very very convenient, tasty food, and a nice bar. This is a decent, clean, friendly hotel.

    2
    « Just Okay »

    This Best Western hotel seems old and dated. Even though they say they have updated the rooms the mismatched light switches and rusty screws in the bathtub make me believe otherwise. The fan comes on in the bathroom even if you only want light since there is only one ugly brown switch. it is loud and prevented me from listening to the morning news as i got ready. The one elevator is terrible slow. The lobby was being painted and roped off with it seemingly no one working on it the entire 5 days I stayed.

    3
    « nice place »

    We would hit this place again, it was well located and everything was perfect, the breakfast place was just complete and good quality, fresh and the people staff are very kind and willing to help you with any of your needs

  • 5
    « Great Location with Friendly Staff »

    We stayed for a conference in Lowell. Great location with an easy commute to UMass Lowell. Staff was super friendly and offered directions and ideas for our free time. The ease of the commute to the Train Station for a relaxing trip into to Boston is Great! If we find ourselves again here we will most certainly be laying our heads to rest here again.

    4
    « A pleasant and comfortable stay »

    We stayed only one night here during a weekend road trip that included a visit to historic Lowell. This hotel is just a short drive from Lowell. We very much enjoyed our stay. The front desk staff was extremely personable and the young man who checked us in also gave us a phone call to make sure everything was okay. I really appreciate that kind of service! We had a basic double room with two beds. Although the decor seems a little tired, the room was extremely clean and the beds were extremely comfortable. A small refrigerator and a Keurig coffeemaker were in the room. The television channels are not plentiful , but the TV reception was good. There is an outdoor pool that closed early, at 7pm, so we did not get to use it. Although we were given access to the free wifi, the service did not work when I signed on. It was not a big deal for us, but it could be for others. I would have mentioned it to the staff if it had been an issue for me. Breakfast is included in a lovely breakfast room, and the offerings are basic, but adequate, and include several gluten-free choices. There is free parking for hotel guests. The lobby area is currently under renovation, and I hope there are plans to renovate the rooms as well. I would love to give this hotel five stars across the board; I absolutely give it five stars for service, comfort, cleanliness, and value.

    4
    « Wonderful hotel »

    We booked on the road and as we were reaching the hotel. The staff was delightful and accommodating. The room was very nice and spacious. The bed was comfortable. The breakfast was ample and very tasty. We would not hesitate to stay there again.

    2
    « Shabby and expensive »

    The rooms are not clean, lobby and reception area are a mess, rooms are old , furniture are shabby, mattress is worn out and needs replacement , yet charged full price. If you are looking for a decent business stay, its not recommended.

    5
    « Gracious and Comfortable »

    As we learned from 2 other hotels, not only was the green book discount not usuable, but the hotels were full. There was no room in the Inn. As panic began to set in, my wife began to call hotels on the way. Evan Leduc was on the front desk when she called THE BEST WESTERN PLUS CHELMSFORD INN in Mass. Evan told us they wern't taking the green book rate but gave us a great AAA rate. When we arrive 30 minutes later he recognized my wife's voice from the phone and welcomed us. We had a well appointed king size bed and several chairs. The lighting in the room was great. Most have lower wattage bulbs. The lamps all had 2 outlets in the base so phone charging was easy. The desk was away from the AC so that you could sit at the desk and not freeze. The shower was excellent and maintained the same temperature. The bed was VERY COMFORTABLE. Some people have complained about a bare bones free continental breakfast. You are wrong. I have rated many breakfasts. This one was great. I watched the 13 year old boy make 6 pancakes for his family. Therewas a larger than usual selection of cereals. The blueberry muffins were fresh. There were eggs and bacon, hot packet of cereal. There were fruit, bagals, danish,. There were several different kinds of coffee. The room was divided up in stations all around so there were never long lines. YES, I ENJOYED MY STAY. If I can arrange it we will stay here again next week on our way home from Maine.. Thank you for a great stay

    5
    « Thanks very much »

    Thanks Bill and Tina for helping me out when another hotel I've was counting to for years told me no rooms available couldn't take me in you did thanks so much for your kindness and working with me on price hada very very comfortable bed and a very nice room I will be coming to you from now on sorry motel six you just lost a loyal customer thanks best Western youjustgaind a loyal customer see ya soon bill and Tina thanks

    5
    « Best lodging in the entire area! »

    Staff is extremely warm and helpful. Teeming with comfort and a great atmosphere! Extremely convenient to major roads as well as centrally located for meals if not desiring to use the great facilities in this hotel.

    4
    « best place to stay »

    I like to stay at Best Western Plus. The staffs are friendly.My room is very clean. I wish I could be back this hotel one more time to enjoy it or the other location with the same brand name on my future trip.

    4
    « Surprisingly Great Stay »

    We stayed here while attending a UMASS Lowell graduation. When we booked it was for distance to the graduation with low expectations. When we got our room it was standard. Comfortable queen size bed, cute little "lounge" area and a nice sized bathroom. Everything was clean and the balcony overlooked the back of the hotel... which we were shocked! They have a huge fenced in pool and large "backyard" area. Nicely kept grounds. The offer free breakfast which included a make you own waffle station with all the fixins, a build your own breakfast sandwich station, an oatmeal station and cereal options. Coffee and juices as well as pastries were also available. The front desk was helpful and overall we had a great stay!

    2
    « Avoid it. There are many hotels in the area. »

    My bill was wrong. It was a simple fix. It wasn't even a matter of the charges. After 3 requests and no response, I realized they simply do NOT care. The coffee maker didn't work and they had no solution for that.

  • 2
    « No cleanliness in the room »

    Sorry I will not recommend it to someone The sheet on the bed was not clean, there was a lot of hair on it, the cleanliness is the most important thing for me. I have asked the house keeping to change the sheet and the pillow covers.

    5
    « Lovely and safe »

    We had stayed many times in the area of this hotel, but had stayed at the dirty Radisson because the Best Western did not look appealing from the outside. We took a chance and were given a room on the fourth floor of the newer section and were very, very pleased with the comfort, cleanliness, odor of the room and floor, and the friendliness of the staff. Will definately stay again.

    5
    « Plus Hotel !! »

    This hotel is deserving of the PLUS. The staff is so friendly that I feel like I've known them for years. When walking through the lobby to breakfast, they used my name to ask how my room was last night - amazing. My room was huge with a livingroom area with a full sofa and a chair and was very clean. Though the pool in the backyard wasn't open yet, it crystal clear and the grass in the backyard looks like a golf course. I would recommend this hotel without hesitation.

    5
    « Alice's restaurant »

    The breakfast buffet was the best! You could get anything you wanted - bacon, sausage, scrambled eggs, hard boiled eggs, all kinds of fruit and fruit toppings, all kinds of breads and pastries, waffles, cereal, yogurt. Also places to hang out in upholstered chairs in the hallway. Very helpful staff. Would definitely go back here!

    5
    « A well run, clean facility »

    This hotel is well situated for either visiting the Lowell Historic sites or doing business along the dynamic 495 corridor. The staff does an excellent job keeping the facility spotlessly clean and offer a well presented, tasty complimentary breakfast.

    5
    « Love this Hotel »

    I am a frequent traveler and hate to respond to the numerous surveys I receive but feel I need to make an exception for this hotel. Every time I stay at this hotel, the service is outstanding and the front desk staff is so friendly including the breakfast ladies. The room is always immaculately clean and they are doing renovations too. They always ask me to share my comments so here you go !!!

    4
    « Good Location »

    This hotel was overall good choice, close to highway (maybe too close), 5 minutes from train station, good breakfast choices. restaurants are nearby, shopping. Hotel staff was courteous, very helpful. Breakfast buffet was very good, clean and had a lot of selections.

    5
    « Very NIce Staff and Great Interior of This Hotel »

    This was a very nice clean well kept hotel with very friendly staff. I gave it a 10. The rooms were large and clean and modern. The entire experience was very good and I would go there again any time and recommend it to people that I know,

    5
    « Clean »

    Stayed three days while doing business in the area. Our room was very big with a sofa, desk and king bed. Housekeeper did a great job cleaning every day. Free breakfast was great with lots of selections. Front desk workers were always smiling and friendly. Would definitely stay here again.

    4
    « Stay »

    The staff was very friendly and helpful... Check in was very easy and when the next front desk staff started there shift they gave you a call to offer any help that you might have. When I come into town again I would stay at this hotel again, close to every thing and right off the highway

  • 3
    « Not Bad »

    This hotel was nice, a little older but clean and nice. The staff was very courteous and friendly. The hotel is a nice long ways away from the happenings in Boston(DOWNTOWN). My commute daily was 30-45 minutes depending on traffic but it was very quiet. The room was quite big with a sit out balcony. The furniture in the room was older. The hotel also comes with a microwave and fridge. Not bad though. Very close to Walmart and shopping areas.

    5
    « Excellent »

    The hotel was clean. The room was spacious . The staff was pleasant. It is well situated with easy access to Highway. Tv reception could be better. Free access to WIFI. Breakfast was the best free breakfast we have ever had. Staff was friendly. They even had gluten-free food.

    5
    « Top notch place »

    Convenient location near major highways but not noisy. Excellent staff and comfortable clean place. Best Western is always a good choice, but this one stood out as above the good standard I expect from this chain.

    4
    « NICE »

    What a pleasant surprise it was to stop at this hotel this past weekend on our way home to Canada. We have never stayed her before but will definitely stay here again next fall on our way south for the winter. The front desk staff was very friendly both when we arrived and when we left. Our room was huge with a king bed and very clean. Breakfast in the morning is more than we could eat - many choices.

    5
    « Excellent Hotel »

    Stayed as a family in April 2016. Excellent service, friendly staff and a great place to stay. We enjoyed the breakfast spread with the range of food offered. We will definitely be coming back to stay.

    3
    « More than one day, not okay! »

    The room was clean and the bed comfortable, but, the first night no shampoo in the bathroom (it had two conditioners). It was alright though, I always carry my own as a back up. The complimentary breakfast had those horrible eggs wrapped around velvetta. One night would have been fine, but, we were to stay in the area for six nights. Every time we used a cup they would take away the next day, without replacing it. Finally had to go the front desk and ask for more. Chelmsford was established in 1655, lots of history. But, the hotel didn't even have a city map (first hotel I've been to that didn't.). No menu of TV programs (I guess they got the cheapest cable contract they could). Six nights and every night had a different rate, $108 to $135 plus taxes. $108 on the weekend and the higher rates during the week (I guess they wanted to make up for lower occupancy during the week). Don't get a room that adjoins another, you can hear every word and sound in the next room through the loose fitting door.

    5
    « loved it »

    spent a night there with my family and it was awesome .the staff were very nice and courteous. our room were neat and nicely arranged. my kids had a good sleep and my wife as well. she particularly gave them a thumbs up for their breakfast and the guys at the front desk.

    5
    « NICE »

    What a nice hotel this is... When we arrived after a long day of traveling, the young man at the front desk was so friendly and helpful. He had wonderful suggestions to eat as we were hungry yet tired and didn't want to drive any further. He even called us once we got to our room to make sure we were all set. The breakfast in the morning was terrific with so many choices. Would definitely recommend this hotel.

    5
    « A+ »

    Great experience! Nice clean rooms, helpful staff and great selection for breakfast. East to get to, located within minutes from the highway, very close to restaurants and shops What more could you ask for!!

    2
    « Needs updating »

    The room was clean, but the bathroom was in desparate need of updating. Shower water was impossible to regulate. Lighting was poor. Our room was very close to highway, and the windows were not sound insulating.

  • 5
    « Superb »

    Friendly staff. Clean room. Awesome bed. Nice room. Now, I don't have time to write a review that reaches 200 characters to satisfy TripAdvisor, so I will just type away with a bunch of mumble jumble and repeat that this hotel was very comfortable, that Evan is very good at customer service, that my special friend thought the bed was "out of this world," the elevator felt safe, the shower was hot, and the television worked perfectly.

    5
    « Amazing Staff »

    While staying at this hotel, we had an unexpected snow storm and I was not prepared with gloves or boots. Dreading to go out that morning, I was pleasantly surprised to see that not only were the sidewalks cleared to the pavement, the maintenance staff had cleared my car !!!!

    5
    « Home Away From Home »

    I travel to Chelmsford on a regular basis and have stayed at a number of hotels in the area and always come back to the Best Western. The staff at the front desk is always friendly and attentative. The rooms are clean and I all the new changes in the rooms are terrific. They recently changed their breakfast room to a much larger room which is much more comfortable. I would definitely recommend this hotel.

    5
    « Blown away! »

    I had no expectations coming here, but was beyond happy with the place. Front desk clerk kept apologizing when I asked her to change our room because it was dirty. I kept reassuring her that it wasn't her fault. The room we switched to was clean and comfortable with a coffee maker, micro, and fridge. Not noisy at all. Breakfast was amazing. Debbie pointed out the g/f table, and the offerings were plentiful and delicious. Price is right.

    4
    « Very nice place for a short stay. »

    I stayed for a week from 11-jul-15 till 16-jul-15. Had to opt for this place at the last moment as i could not get a reservation at the Marriott. There was no big expectations for this place, but i was not disappointed at all. Nice clean and spacious rooms. The breakfast spread at the restaurant was very good and wholesome. The staff at the reception was very polite. Overall a very good place if looking out for a economic hotel and a short stay for business.

    5
    « GREAT LOCATION »

    What a great location this hotel is !!! We were visiting family near Boston but didn't want to pay the high rates they charge in the city so we decided to give this place a try. It is really easy to get on and off the highway. The rooms were clean and very big..... lots of space. The breakfast in the morning was in the huge room and had eggs, bacon and waffle that were delicious. The front desk staff was very friendly and told us about the train that is only 2 miles away and goes into the city. Will definitely stay here again.

    5
    « Excellent »

    great location just off of the interstate, close to restaurants, etc. All of the staff that we spoke to were friendly. Room was clean, bed was comfortable and pillows were great. There was a hot and cold breakfast served which was great. Overall, we would stay at this Inn again if we were traveling this way.

    5
    « Best-Best Western »

    This is the best - Best Western we've stayed at !!! We are seniors and do a lot of traveling and have stayed with many different hotel brands and like most of them. This Best Western was exceptional. The staff at the front desk was very friendly. The room is very spacious and clean. They told me I was in one of their newly renovated rooms and it was great ! They were also doing the hallway wallpaper on another floor. The breakfast room was huge with lots of choices. There is a restaurant right beside the property that had excellent food. We would highly recommend this place.

    2
    « First time we have ever been disappointed by a Best Western »

    The place is not bad looking but there was what looked like dried blood running down the molding and door in the bathroom behind the door and some sort of red thing about 2" long on the floor behind the bathroom door. Yuck!! The bed was hard. Normally 3 star AAA rooms have better beds than this. It looked clean but the stains were just yucky. When we checked out there was a woman standing at the counter who was in what looked like a uniform for someone working in housekeeping. When I started to tell the nice woman at the at the front desk about the blood stains the woman in the uniform turned her back on me and stood there. Stay off the 5th floor. We thought we were near a busy highway but when we called down to the front desk we were told it was the furnaces on the roof. They offered to move us down but we were in pjs and tired. The breakfast "pastries"were stale. The waffle maker was all set up but would not work. They said they had had an electrician working for some time now to get the electrical problem fixed so it would work but they could net get it to run on the circuit it was on. It was a large room with countertops in 3 separate places. Maybe they should have tried it across the room on another plug. The young man who made our reservations checked us in was great. Disappointing location I have photos but do not know how to move them from my phone to this listing.

    5
    « Great Stay »

    Clean, comfortable, fair price and pleasant staff. Breakfast was very good with lots of choices. Check-in and check-out was very easy. Would stay again if and when I am in the area again! :) Access from the thruway was easy and accessible.

  • 4
    « Elevator out At Christmas »

    Room was comfortable. King bed was great for 5 nights. 2 chairs, for extra sitting area. room got a bit stuffy, but not too bad for sleeping. Problem - toilet was SO loud when flushing, I asked my hubby to please keep the door closed until it finished filling,especially in the middle of the night. Reminded us of a toilet in the school gym. Elevator was out for 4 weeks, mid Dec to mid Jan. They wanted to give us a room on the 3rd floor. Since I made my reservation way back on Oct 9th, I refused, stating that all the first floor rooms could not be filled with people who booked before me. We were not even offered help to bring our luggage up the stairs, so I refused 3rd floor and got a first floor. So much better. Awesome location to get right on 495. Perfect for us to get to Tewksbury and Maynard. Breakfast was good. Yogurt, egg with cheese, bacon or sausage, small already made waffles, dried cereal, oranges, variety of bagels, danish and muffins. We stayed in the room till noon on Christmas day, so we never got the room cleaned. Had to go get new towels at the front desk, they delivered they to our room. We will stay again, it was a great stay.

    5
    « When on holiday for a holiday »

    We stayed at this hotel for Thanksgiving. The accommodations were first rate but it was the staff that was memorable. Early in the morning; late at night they truly seemed pleased to see you and eager to help. They made the trip even more celebratory.

    3
    « Certainly okay. »

    Check-in was efficient and friendly, and the staff was uniformly pleasant during our 3 day stay. Room was clean - but we had to ask, at about 4:00 in the afternoon, for it to be cleaned for the day. A communication mistake, we were told. Oddly enough, the hair dryer would only blow cold air. I've never had that issue before, and I've been intimate with blow dryers for more years than I'd like to count. Breakfast: not imaginative, and for the most part not tasty. Cold cereal was fine. Coffee was good. Sweet rolls tasted packaged, and I did not taste the egg patties...they looked unappetizing. As I said, staff was always helpful.

    2
    « poor »

    I stayed at the Best Western Plus in Chelmsford,MA and we had roaches in our room. It was nasty. My son killed a huge one in the bathroom the first night we were here, we thought it was an isolated incident, but not even 2 days later I had a drink on the night stand at night and found 2 baby ones in my drink within 10 min of me pouring it. My family and I are very disappointed and grossed out.

    2
    « Pass this one up! »

    This is one you can avoid. The longest check in process I have ever had. And not only that but unfriendly to boot! The room was unclean...trash in the corner, hairs on the bathroom floor. And also in bad need of some repairs ...the cabinet door was hanging on by one broken hinge, wall paper was peeling. This place is in bad need of updating and some good care.

    2
    « Can you say Horrible? »

    This hotel was a nightmare. I'm giving it a 2 star simply because the room was clean and the bed fairly comfortable. Everything else was horrible. The hotel is dark and stark and looks like something from the 50's. The elevator was tiny and had no AC , which was also true of the hallways. This was problematic due to the hot summer temps. The room AC unit was very old and clanky and cycled every 5-10 minutes, which woke me up frequently during the night. The toilet seat was very close to the floor and the seat was loose. There was a tiny cheap fridge in the room and food fell out whenever the door was opened. One of our bath towels was filthy when we checked in, and when I attempted to get a replacement, was given a tiny towel since they said they were out of fresh towels. The wifi continually kicked us off our devices and we eventually had to stop using them. After we checked in, we learned that the hotel is a Section 8 hotel, which accepts low income housing in certain situations. A workman not affiliated with the hotel told us that" this property is always crazy." Breakfast was terrible, and there were old black bananas offered. AAA rates this hotel 3* ----- how is that possible? We couldn't wait to check out!

    5
    « A great place to stay »

    On our way back South for the winter and stayed in Chelmsford, MA again. We usually stay at the Best Western and thought about trying a different hotel in the area but why change something that is good...it was the right decision. Everytime we stay here the staff is fantastic and the rooms are clean and comfortable. We love the restaurant beside the hotel, Moonstones, and enjoy not having to drive anywhere to get a great meal after a long day of traveling. The manager told us about a lot of changes coming soon ... we look forward to seeing them when we come back for the holidays.

    5
    « Great hospitality, awesome rooms! »

    We were checked in right away, staff was excellent very helpful. Rooms were great. We were running late to catch the train and John an employee drive us to the train station! I would definitely recommend this hotel.

    5
    « Clean and Comfortable »

    We stayed at this Best Western Plus in Chelmsford, MA for 6 nights for family gathering and 50th school reunion. We found it to be extremely clean and the staff was most helpful in answering questions concerning restaurants, etc. It is close enough to drive into Boston for sightseeing as well as Lowell. Would stay again.

    4
    « Chelmsford, Mass. »

    We stayed 2 days this trip and was pleased with the service provided. I would recommend this motel to anyone. Room was very clean. Breakfast was OK. Many items to choose from. The room was very clean, service was good. People very friendly and helpful.

  • 5
    « outstanding!!!!!!!!!!!!! »

    I made reservations for my sons wedding night. I am from Syracuse, NY and booked a room for me & my sons wedding night. I spoke with Laura at the front desk who was absolutely an awesome & amazing young lady who gave me excellent customer service. she is making my sons evening an extra special one for sure. her compassion & understanding to my request were over the top. I look forward to my stay & hope I get to meet laura in person during my stay.

    4
    « Will Return »

    Very comfortable and quiet hotel near expressway. Attractive inside and out. Rooms were very clean. There are a number or restaurants located near by. Everything was comfortable for us for our one night stay..

    4
    « Nice hotel »

    The hotel staff was nice and the room was clean and comfortable. Hotel was a much cheaper option than the Best Western in Concord while only being about 30 minutes away from Concord and Walden Pond. The only thing I was dissatisfied with was the unreliable wi-fi.

    5
    « Will visit again!! »

    The facade of this hotel does not do the inside justice. The room was wonderful, exceptionally clean and roomy. The next time we visit we will request a balcony room. It would have been lovely to sit out in the sun. The halls are spacious, lobby is lovely and the staff were very helpful. My only negative comment would be the size of the breakfast room. There was enough room when we went to breakfast because we were extremely early but it is tiny and if it had been full it would have been uncomfortable. A great continental breakfast!

    4
    « It was a nice stay, but my wife was miffed. »

    We were on a road trip and picked up one of those coupon books from the highway rest areas. We struck out at the first coupon we picked and tried this hotel. We asked if the rate was still available and were told that it was not, but that for $10 we could "upgrade" to a room with 2 full beds. We were tired and accepted the room, but my wife became miffed as going from queen beds to full is by no means an upgrade. She complained to the day clerk the next day to no avail. That being said, the room was nice enough but the full bed did cramp our sleep somewhat. I guess it's been a while since we slept on a full size bed. Breakfast was very good with a good assortment of hot and cold foods. The only other snag we had was that we had left home without my BW rewards card and at check in, I asked if he could look that up. He said he would and add our stay to our account, but that never happened. I'm having to appeal with the rewards site.

    2
    « Cigarette smoke-filled room in a "nonsmoking" hotel! »

    My room smelled like cigarette smoke, especially in the bathroom. A very unpleasant experience to deal with after committing to this hotel for a two-day in-room business planning session. I called for help and the front desk person sounded annoyed like this happens all the time. Also, the breakfast was TERRIBLE. Bacon was like jerky, eggs were dry.

    1
    « Awful Customer Service »

    I booked this hotel through hotels.com and for some reason, google filled in the dates incorrectly. I called the hotel directly and changed the date, no problem. I called back two days later to confirm the new date, and I was all set. Until I arrived there at 11pm and was "greeted" with awful service. Tina, at the front desk, told me there was a problem with the reservation because even though the front desk confirmed my date change, they couldn't really change the date through their system, I had to call hotels.com directly. As a result, my reservation was cancelled. I asked her why she didn't call me if there was a problem and she said, "That's not my job!" I said, "Taking care of my reservation is exactly your job, if you knew there was a problem, you should have called me. Why didn't you just call?" Then she told me, "I already gave you an answer" and walked away. The hotel was sold out, so at 11pm, me and my pregnant wife were forced to fend for ourselves, because Tina was unable to tell me where another hotel was. -She should have called me directly -She should have held a room and solved the booking issue later -She could have had another option for us to stay in realizing she messed up our reservation. To make it worse, it took the hotel over a week (and 3 phone calls) to credit my account.

    4
    « Stay at Chelmsford »

    The hotel was exactly as expected and the room and facilities were very clean. The restaurant next door, Moonstones was excellent and easy to walk to in a brightly lit parking lot. I find it important while traveling to have dining options very close to my stay so i do not have to travel strange roads at night.

    4
    « Great service, room and price! »

    Great service, room and price! I was in town with family and it was a great experience. Lots of amenities and easy access to freeway. Close to shopping and dinning. I would recommend to any family on a budget!

 

Getting to the hotel ...

All directions
·From: Interstate 495. Take Exit 34 to the Best Western Plus Chelmsford Inn. ·From: Route 3. Take Exit 31 and follow sign towards Chelmsford, MA to arrive at the Best Western Plus Chelmsford Inn.