SureStay Studio by Best Western Charlotte Executive Park, Charlotte

My second time staying, did not disappoint. Was upgraded to a loft and had an amazing time! Will stay every Charlotte visit! Studio was nice as well. Outside is a little misleading because the inside is super nice!

Joanna Capps, General Manager at SureStay Studio by Best Western Charlotte Executive Park, responded to this review
Thank you for staying with us and for taking the time to complete our survey! We look forward to welcoming you back soon!

They false advertising. They don't keep their words as they posted on the website. The bald headed manager cancel our reservation 3 hours before we arrived. They took 96.00 dollars off of my card. I did not give them permission to charge my card. The head manager act like she don't want anything to donwith the guests. I won't recommend them to anyone. They are a bunch of crooks. Pay back is a bitch.

Joanna Capps, General Manager at SureStay Studio by Best Western Charlotte Executive Park, responded to this review
We are sorry to hear that you are not happy with your experience at our hotel. We understand the confusion with the late check in at 3:00 am. You were actually checking into the reservation you made for the previous day albeit after midnight. The reservation had been charged as a no show/cancellation, however, when you arrived at 3:00 am we simply reactivated your reservation and checked you in. You stayed the nights you reserved and that is what you were charged for. I hope this explanation helps you understand and we certainly apologize if our explanation at check out was not clear. Kind regards, Joanna Capps General Manager

I chose this hotel because it is structured the same way that Sonesta is in Princeton NJ. My family and I stayed there in the N.J. location 2 years ago and had a great experience. When we arrived to the hotel, I went to the desk to check in around 10pm. The desk attendant was extremely pleasant and welcoming. We went to our room and opened the door when a strong smell of marijuana and cigarettes hit us in the face. It was too late to go back to the desk and complain, additionally we were tired. We left the front door open for a little while to air the place out. We woke up the next morning with raw throats which lasted until we arrived back in Maryland. The kitchen is very limited in pots and pans for food preparation. There isn't enough light in the down stairs bedroom, kitchen(near the stove area) and in the living room area. It just seemed very dreary, lacking artificial and natural light. The dishwasher was filled with dirty water, the kitchen floor was dirty, with hair swept in a corner near the stairs and a long wig hair on the kitchen table. The next day when we walked around the hotel campus we noticed that there were individuals that didn't seem to be guest at the hotel, but were residents of the hotel. I understand that we are in a pandemic and unfortunately many families were displaced due to job loss and inability to pay their rent or mortgages and I think that it was gesture to allow those families to reside at your location. When I called to make reservations at this location, I should have been given an option to stay there or elsewhere based on the current situation, Additional issues that I experienced were multiple pitbulls being walked by teenagers that couldn't fully control them and multiple piles of dog feces in the grass near public walk paths. The place could be nice, but it needs a bit of work to get serious travelers to want to stay.

Joanna Capps, General Manager at SureStay Studio by Best Western Charlotte Executive Park, responded to this review
Thank you for taking the time to share your thoughts. Your feedback is taken seriously and provides us with the opportunity to take another look and make any necessary changes in our operation procedures. We apologize that our hotel did not meet your expectations. We hope you will give us another try in the future. Kind regards, Joanna Capps General Manager

This was the worst hotel ever. The outside was littered with trash, cigarette butts, dog poop and broken glass. People were smoking pot that wafted into the rooms and were hanging in the parking lot at 3 am smoking pot and drinking. I would not pay 5 dollars to stay here I would feel safer at a rest stop sleeping in my car!!! This used to be a decent Marriott property is very disappointed how downhill it went. This location needs a site inspection and security. It's unsafe and discusting !!

Joanna Capps, General Manager at SureStay Studio by Best Western Charlotte Executive Park, responded to this review
We apologize that you did not have a good experience at our hotel. There is new management at the hotel and we beleive it is much improved. We hope you will give us another try in the future. Kind regards, Joanna Capps General Manager

I would just like to say thank you for my hotel stay i was greeted at the front desk by Nathalie and she was so lovely and kind. she really made me feel welcome and made my stay great so thank you to your hotel and Nathalie She really deserves a payrise

Guest services are horrible. They charge your card what they want to and when you ask them about it no response. I have receipts to prove I don't owe them money and that still act like they don't know what's going on. My first night I couldn't get in my room for a hour.

Room was dirty, table coevered in some oily layer and with a random chocolate bar under a chair. Took forever to checkout and was double charged accidentally with the person at the desk unable to help me. I've been a loyal best western customer for almost a decade and this is not the quality i expected from an associated brand. THIS PLACE IS DISGUSTING

I'm not sure if this applies to all suites but our suite was very poorly maintained. Very run down and old. It was depressing. The front desk was very nice but the room was in poor condition. The bathrooms were clean but very old. All was mostly functional. If you just need a place in Charlotte to sleep, this could work but the photos posted on the website is not at all what you'll find in the room. You'll find a beat up version of the websites photos.

AmyFlingosDOS, Director of Sales at SureStay Studio by Best Western Charlotte Executive Park, responded to this review
Thank you so much for your feedback. I apologize that your stay was not to your satisfaction. However, we just started a full renovation. We hope that after renovations are complete, you will come back and tell us what you think! Thanks again.

I love the studio apartment feel with full size kitchen appliances, living room, bedroom etc. Complimentary breakfast! It's clean, quiet and private. I stayed 7 days and would do it again. It's convenient close to uptown (downtown) 15 minutes from airport. If you have never been to Charlotte NC expect traffic even on weekends.

AmyFlingosDOS, Director of Sales at SureStay Studio by Best Western Charlotte Executive Park, responded to this review
Thank you so much for your feedback! We hope that you will stay with us again in the future!

Arrived in early hours desk staff checked us in. We had a loft. Wow what a deal. So much space with king size bed and a queen also a pull down queen. All amenities here even a dish washer. Rooms very clean. Breakfast included. What a deal.

AmyFlingosDOS, Director of Sales at SureStay Studio by Best Western Charlotte Executive Park, responded to this review
Thank you so much for your feedback! We hope that you will stay with us again in the future!