Best Western Sterling Hotel & Suites,  Charlotte

3.5/5  - based on 480 guest reviews.
242 E Woodlawn Road, 28217-2202, Charlotte, United States - See map
+1 704 525 5454 +1 704 525 5637

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 480 traveler reviews
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Stay at this Charlotte hotel minutes away from the Charlotte Douglas International Airport. The Best Western Sterling Hotel & Suites offers easy access to area attractions including Ericson Stadium, the Charlotte Convention Center and Lowe's Motor Speedway. Hotel guests will appreciate the variety of nearby dining and shopping options, some within walking distance of the hotel. Each newly remodeled suite and room at this great Charlotte hotel features cable TV with HBO®, high-speed Internet access and an oversized work space. A complimentary continental breakfast, exercise facility and airport courtesy shuttle are also available for added comfort and convenience. Just minutes away from the hotel are a variety of parks offering great recreational activities. Freedom Park offers all sport activities along with the Nature Museum, which makes for a very relaxing day while in the Charlotte area. The nearby Discovery Place is a great attraction for families. The hotel's friendly staff is ready to ensure a comfortable and memorable stay. Make an online reservation today at the Best Western Sterling Hotel & Suites in Charlotte, North Carolina! Enjoy your stay.

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Room 1

Guest reviews


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based on 480 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
143
Verygood
 
156
Medium
 
97
Poor
 
46
Horrible
 
38
Business Business 122
Couples Couples 127
Family Family 128
Friends getaway Friends getaway 41
Solo travel Solo travel 49
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Sterling Hotel & Suites,Charlotte
  • 5
    « Best Western calm »

    A few family members and I reserved rooms for a funeral in town. It was affordable, clean, and the staff was welcoming and accommodating. The breakfast was appealing and convenient. I would reserve there again in the future.

    2
    « Not so great »

    This motel deserves about a C+. Reasonable rate, close to the airport. Clean room. Fairly quiet. As we did not leave our room until the afternoon, it was never cleaned. When we returned in the evening, we called the desk for some clean towels. No apologies were offered. After 10 min., my husband went to the front desk and was handed a bag of clean 2 bath towels and 2 wash cloths. Can't recommend this motel to anyone who wants better service.

    4
    « Very good ratio price / quality ! »

    My second visit to Charlotte, the first time I lodged in the city centre and was a bit disappointed. So this time I decided to have an hotel closer to the airport, but with an easy connection to my conference. With that in mind, this hotel was a good choice: free shuttle from airport (but you have to phone to be picked up, they do not circulate on a systematic basis like larger hotels), free decent breakfast, large confortable rooms (which need however a bit refurbishment), very close to the Lynx train line, several restaurants in the vicinity, friendly desk service, very good price. What can be easily improved: add a laundry service.

    3
    « Meets the needs for one night »

    I hope you can sleep soundly. You can hear all conversations in the hall and the bathroom. It's an older hotel but clean. Breakfast was fine. Staff was friendly. Good selection of channels. Close to the airport. Shuttle is provided if needed.

    4
    « Decent place to stay »

    I went to Charlotte, NC for a class in immunization to become certified to immunize. My husband accompanied me. The hotel where we stayed was a couple of miles from where I had my class. The hotel was okay. The breakfast was terrible that they offered. The hotel is a couple of miles from the Billy Graham Library where he was buried. The hotel could have been nicer for the price we paid.

    3
    « Best Western Sterling, Charlotte NC »

    Ended up making a reservation due to a missed connection. Staff was helpful and pleasant. Rooms are okay, but needs to be updated! Breakfast, while lacking healthy options was decent. Fitness center needs to be updated. Overall, decent value for the price paid.

    4
    « close to airport »

    We stayed here because they shuttle you to the airport and we left our car at the hotel ($25.00 for the parking). We did have an issue with being picked up when we got back, because we did not know where to wait. We thought we were at the right place, but a security person we were supposed to be at another island that was marked B. We missed the pick up and took a cab.

    3
    « Average hotel for a one night stopover »

    Needed a bed for the night when stopping over in Charlotte. Chose the Best Western as it included breakfast, had free transfers to/from the airport and advertised a restaurant. We had to wait an hour for the airport transfer bus and the restaurant was just a breakfast room so as we didn't have a car we had to eat from the fast food chicken joint across the street. The breakfast was OK but nothing special.

    4
    « Good value, good location, easy on and off the Lynx Rail system! »

    We were in town for two nights for a function at the Convention Center. Wanted to stay in town, but the prices of the hotels were out of sight. Started looking for a place that was close to the Lynx Rail Line so we could just hop on and off at the Convention Center. This was the place! Rates were half of in town hotels! Walked out the door and about one block to jump on the train and we were taken to the door of the Convention Center! Free parking at this hotel (all in town hotels charge for parking), and several restaurant choices are also easily walk able from this place (and all Uptown is available to you with a short hop on the train ride)! Okay free breakfast in the morning, with bacon, eggs and sausage, along with waffles, etc. Good enough. Nice staff working here and it appears many airline pilots and attendants stay here too.

    5
    « Business Trip »

    Great Staff-excellent service -clean rooms- great breakfast- good workout room- walking to restaurants & some shopping nearby- pickup at airport easy and convenient. Free internet and local and USA today papers available

  • 4
    « Nice hotel »

    Nice hotel, although it was advertised as being near the airport, but it took me 20 minutes driving to get there. It is near to the interstate, though. It is a typical BW hotel. The breakfast was okay, although the triangles presented as omelet left a lot to be desired.

    4
    « Great Value »

    Great value and location. I enjoyed the coffee and the breakfast items I ate. Due to the location I heard a little noise from outside, but it wasn't interrupting my sleep. I only interacted with the staff at check-in and she was efficient, helpful, and courteous with a smile. I chose a flexible rate thinking I could change my reservation up until 6pm but when I tried discovered I couldn't. That wasn't a big deal for me this time, but I do need to understand what "flexible rate" means for future stays.

    5
    « Nice place for the money. »

    We were seeing a show downtown, and couldn't afford the prices to stay nearby, due to ACC championship game. Stayed here much cheaper, and rode the train downtown and back, as this is right near the station. The room was clean, and hotel well kept. Full breakfast the next morning, with wonderful coffee. Will stay here again to save vs. staying downtown.

    4
    « Ok »

    Could not connect to internet gave up used my data. Water in shower went from way too hot to freezing. Found some wrappers left in room. Prople at front desk did not know what to do when you pay cash.

    5
    « Great stay for value »

    We highly enjoyed ourselves during our stay. We came down for a football game and the tram was located just a short walk behind the hotel. Breakfast was great, there was a lot to choose from, even healthy options. Would definitely stay here again

    4
    « Nice hotel in a busy place »

    I like this hotel. It's close to where I had meetings, and that's a plus. The staff was very nice and knowledgeable about the area. The hotel is in a very busy area of Charlotte, with lots of things nearby like restaurants, you can even walk to some of them. Shopping is a couple miles away.

    5
    « quick saty »

    We checked in for a Dead and Comapny concert close by for just one night. The hotel was clean and nicely decorated. Staff was friendly and the fitnesss center was beyond my expectations! This is a wonderfull property!

    1
    « Awful »

    This hotel wreaked of marijuana, I didn't even pull my clothes out of my bag until right before I was ready to leave because I didn't want to smell like smoke! The room was dingy, and I will never stay at a best western again!

    5
    « Excellent option for downtown Charlotte events! »

    Great choice! Nice for the money and location location location! Many restaurants and shopping in walking distance, but the best part is the Woodlawn train station just a block away! My daughter and I hopped on the train and were let off literally at the door of the Spectrum Center! Easiest concert I ever went to. Great little snack shop in the lobby. Free breakfast. Clean. What more could you ask without paying uptown prices??

    5
    « It's Always Sunny in Charlotte »

    Easy check in / out. Room is always clean, Wow 55" TV in my room this time! Breakfast is very appropriate with several options for breads/meats /ceeals and milks. The COFFEE is terrific! EMployees remember me, my name, where I live, little things about me. I feel important! New Burger King will provide additional easy eating options for guests within walking distance. Steakhouse / BBQ jut accross street.

  • 4
    « I stay twice a year here »

    Dependably good place to stay...great breakfast but limited hours on weekdays. Excellent staff and service. Small but nice fitness room. Good location with lots of good restaurants within walking distance...also close to metro into town.

    5
    « Great hotel »

    Michael the front desk guy is awesome. The room was nice and the beds were better then the o be we had stayed at the night before. Breakfast was good but could have used a little bit more of a selection. But over all will defently be back

    3
    « Needs a makeover »

    I have stayed at 3 BW's in the last 3 nights. This one is one I could pass on next time. The chair in the room had some funky unknown stain on it. It was hard not to miss. The desk chair was kinda of wierd also. Rest of the room was OK. Pretty noisy overall. When we checked in they were power washing the parking lot next door. This was at 10pm. A lot of noise in the hallway all night.

    3
    « A Rough Start »

    I booked off BW app but on arrival staff could not find my reservation. Although it showed a confirmation the email confirmation did not come in a timely manner. After I called the 800# customer service line the onsite staff did find the reservation and said for some reason it was under my first name. Although there were rooms available I was hesitant to book and worried I would get charged for 2 rooms since the staff implied I must have a reservation at another BW property. On arrival we found the lobby noisy music playing loudly somewhere and smoky smell due to people smoking outside the front door. If we hadn't been so tired from driving from PA that day we would have gone somewhere else. In the end though the stay was ok. We were given handicapped room on the first floor and it was comfortable. The hotel does need some modernizing and maintenance. There were 2 shower heads and 1 was a handheld which needs repair. Water spurts out where hose is attached. The small fridge "ticks" which really bothered my husband. The room was clean and the linens were clean and soft, the bed was decent. The walls are thin and I could hear people talking from inside the room and in the hall you could hear people talking inside the rooms. The complimentary breakfast included the usual waffle maker which does make perfect belgium waffles. There are fresh juices, cereals, packaged boiled eggs. There were omelets and sausage neither were tasty in my opinion. Apples and oranges in a bowl. Quality of food was not as good as the BW property we stayed in the previous night. The food service person was busy and quickly removing plates and stocking. We ate dinner at the Azteca Mexican restaurant a block away. It was very good. We walked which you may not want to do. I did see a numbers of syringes on the ground at the bus stop.

    3
    « Stop over in Charlotte »

    On the way down to Florida from Canada, we stopped in Charlotte at this hotel because it was close to hwy I-77. Although it was branded as a BW Plus, we found it ordinary compared to some other BW hotels, but the room was correct and the bed very comfortable. breakfast was also very good.

    4
    « Visiting the Queen City »

    This hotel is in an excellent location just south of downtown Charlotte. Close to highways, airport, public transit, great restaurants with an easy trek to downtown Charlotte. We could park at the hotel and take the CATS transit to downtown or simply walk across the street to several restaurants. A convenience we appreciated.

    3
    « Hotel showing it's age »

    Over the last few years, I have stayed at this hotel when I travel to Charlotte.... because of location, price and I am a BW member. This year was a bit of a disappointment. In the room I was in... the bathroom needed some attention. The toilet seat was broken! If anyone had cleaned the toilet it would be obvious that the seat was broken. Curious why it was not replaced?

    5
    « Business trip »

    Great staff, clean rooms, good local food room was comfortable and nicely furnished. Breakfast provided looked and smelled good. Exercise room was well stocked with equipment. Grounds were well kept. Give it a try!

    4
    « Dedicated staff - affordable price »

    Rooms are very clean and staff is responsive and friendly. The hotel is centrally located. Easy access to airport and south end. The facility is older and price attracts a mixed crowd of folks who were staying. We were there during the summer and it was quieter. We also stayed in October during race weekend and it was busy.

    4
    « Great value »

    Excellent location with train access. Quick ride downtown.Clean and comfortable rooms; bed slept well and shower was great. Good, plentiful breakfast. Helpful staff. Good restaurants nearby. Overall pleasant, quiet, and restful.

  • 4
    « Best Western Sterling i Charlotte, NC »

    We often stay at this hotel when we travel north to see family and friends. The rooms are clean the bed VERY comfortable, quiet at night. A good hot breakfast is offered. The staff is friendly, and wiling to help in any way.

    4
    « overnight stay »

    Long day of traveling due to traffic on route. Easy to check-in since we had planned ahead on internet.Room was quiet and nicely furnished. Breakfast was average but nice selection.Plan on staying here next time we travel through the area

    5
    « Panthers trip »

    Stayed out of town to see panthers game..Breakfast wasn't all that..And beds were hard could be better..But staff was nice and helpful..It was busy for weekend due to game Sunday..Would stay again cause it's close to stadium..

    5
    « Helpful staff, comfortable room, good location »

    Staff was helpful in making reservation, in checking us in, in calling us a cab, in arranging airport shuttle and in giving local directions as needed. We were glad we chose this hotel and would stay there again if in the area.

    3
    « Not very freindly to evacuees »

    Fleeing from a hurricane Irma I felt price gouged being charged $50 per pet but I was left few options. I see why they were the only hotel that had rooms. If in a different circumstance I would had left

    5
    « Great Find »

    In an area with high dollar hotels this was a great find. It was clean, updated, and the service was awesome. They had work out equipment, laundry machine, and a free breakfast. The ladies at the front desk greeted me as I came and went. That's always nice.

    4
    « Great value »

    Although the hotel is not in the downtown area, it punched way above its weight in value. Nothing fancy, but the clean, cosy rooms were very comfortable. The staff were very friendly and helpful, providing us with tips on how to get downtown and where was the best place to order from for late night pizza. Although it's more of an airport hotel, the downtown was easily accessible by car, just a short hop off and on the interstate, or by light rail, which we could catch just across the street. If you want to save money but still be able to access everything downtown Charlotte has to offer, I would highly recommend this hotel.

    4
    « Best Western review »

    I enjoyed my stay at this hotel. I stayed at Best Western after my trip to Carowinds. The room didn't have many seating options other than the bed but the bed was very comfy. I was quite pleased with the cleanliness of the room and bathroom! I also appreciated that the checkout time was not until noon. The breakfast was pretty good. I should've gotten a waffle! Thank you Best Western. If I am in the area again I'll definitely consider staying there again.

    4
    « my stays at best western plus sterling hotel & suitesl, charlotte n.c. »

    great location to airport and eating establishments. Staff is wonderful and so friendly! Van service is dependable with friendly drivers! Beds are soooooo comfortable! Very happy with all my many stays! I always choose this best western when i overnight in charlotte, many times a months.

    5
    « Highly recommend »

    Always enjoy my stay at this hotel rooms are clean and comfortable.the employees are friendly.most important for me,the hotel is close to public transportation so I can get around the city safely and easily.

  • 5
    « Fantastic Property »

    This hotel is wonderful. I have stayed here a few times before. Very clean, professional staff, large rooms, and comfortable beds! Breakfast is also very good with omelets, waffles, and more. There is also a nice business center which I used to do some last minute printing before a presentation.

    4
    « nice hotel »

    staff was great at check in. I had made a reservation 10 minutes prior to arriving. room was clean and well lighted. I would recommend staying at this location. I do wish they had bacon and eggs at breakfast!

    2
    « Traveling for Business »

    Booked the room 6 days in advance. Chose this hotel because of the rate and the glowing reviews. In my personal opinion the previous reviews must have been posted by friends or family of the hotel owners/management. This Best Western is NOT as good as it reads....... Upon booking I requested a quite room away from other guests. I again repeated my request at check in. I was placed 2-3 doors down from the elevator, ice machine and non working laundry room. Every room around me was occupied, TV's blaring, doors slamming and people up and down the hall constantly. Even individuals riding there bikes. Yep! Bike riding adults! :-0 1st attempt at calling the front desk, phone in room did not work. 2nd attempt, Sorry we are booked solid we can not accommodate your request. You should have stated this at check in when I again asked for a quite room away from others. It was well before 6pm I could have went to another hotel. I was told......"You have to cancel 24 hours in advance so you would have had to pay full price anyway". GREAT customer service right there!! Breakfast, if you are looking for a waffle, yogurt and coffee, you are good to go. Anything else and forget it! They put out what they have when breakfast begins. Once it is gone it is gone. This includes coffee cup lids. Many other issues as well but I think you get the idea. DO NOT stay here!!! Pay a little bit more and you will have a MUCH better stay somewhere else! Even after speaking with the front desk shortly after check in, who stated she would speak with management about my concerns, I was not given any reduction in my bill.

    4
    « Comfortable »

    We stayed just one night and it was comfortable and clean. Breakfast was adequate, good coffee! Pool area was nice and very clean. We enjoyed our stay, but there was nothing over the top awesome. We stayed in room #204

    2
    « No Pampering Here »

    Checked in on Wednesday and out on Saturday. Our room was never made up. We were out of the room by 9:00am on Thursday and returned at 8:00pm to an unkempt room. Friday we were out of the room by 8:00am, returned at 1:30 to a still messy room. At 2:30 the maid knocked on the door but I couldn't communicate with her. Asked her for fresh towels but she said she didn't have any. Picked up towels later at front desk. Told the hostess at the desk we didn't have our room serviced for the second time and she just said, "Really?" without any apologies.

    4
    « Good Stay »

    Stayed here overnight on trip to Georgia. The hotel appears to have recently undergone renovations. The lobby is very inviting. Check in was quick and efficient. I had a king room which was very nice, good nice bathroom and overall very clean. The wifi was good and the desk had sufficient outlets to handle my electronics (phone, tablet, laptop). The bed was very comfortable. The only negatives about the room was that at about 3:00 am a noisy group of people were in the hallway talking and slamming doors. Also, it would be helpful if they had a television guide in the room. Breakfast was your standard egg pucks, waffles, sausage, bacon, etc. Overall a decent place for a night and would stay again.

    4
    « Business trip to Charlotte »

    This hotel was clean and has personable people manning the front desk. The room chairs were a bit worn but the rest of the room was great. Some herbal tea bags would have been great to have in the "coffee" basket - Just a suggestion :) - The AC filters need to be changed or cleaned (stale air output) but all in all - I definitely would stay here again.

    3
    « Outdated Hotel - needs upgraded »

    The room had no plugs on the wall where the beds were, no way to plug in lamp or alarm clock. The air conditioner was blowing on us all night. We found garbage behind (an airplane bottle of booze and wrappers) a chair while looking for plugs. We had no towels in the room and it took 30 minutes to get them, they said they were still in the dryer. The bathroom was outdated. However, the front desk staff are very friendly and kind.

    4
    « Primo Location »

    In town to watch the Carolina Panthers? Look no further that Best Western Plus Sterling Hotel. Exactly 5.7 miles using 77S. Or heading to the NASCAR Hall of Fame? Only 5.8 miles away, less than 8 minutes in light traffic. Not only is this hotel near historical landmarks but the best features is inside this establishment.

    5
    « Great hotel with friendly staff »

    We have stayed at this hotel over the years when traveling back from Europe and traveling North and South Carolina. At the front desk, Jessica and Cassandra, provide a warm welcome. Rooms are very clean and well appointed with comfortable beds, free wifi and a nice work desk. Shuttle drivers to and from airport are always helpful and cordial. Breakfast is included in the room rate--yogurt, juice, coffee, bagels and toast, waffles. It's close to a good Mexican restaurant, Azteca, as well as several other restaurants. The hotel gets a thumbs up from us--again and again.

  • 5
    « Great experience »

    Clean rooms, friendly staff, free shuttle to airport. We had a great experience at this hotel.. the breakfast was very good and the beds where extremely comfortable. Thank you best western for always making my trips as if I haven't left home!!

    4
    « Great affordable choice with light rail access »

    Stayed here for 6 nights while attending a conference in the Charlotte Convention Centre. The hotels in the downtown area near the convention centre were all quite expensive and hence chose this. Did not regret this decision at all. A 5 minutes walk from the hotel and the Lynx Blue line takes you straight to the convention centre in 10 min. The hotel is located in a nice area with convenience stores and a few restaurants nearby. Check in was smooth and so was the pick-up and drop (complimentary) from the airport. After you land, just call up the hotel and they will arrange your pick up from the airport. My room was on the 3rd floor. Room was clean and has all the necessary amenities including a microwave and an iron. Since it was quite hot in Charlotte during my stay, I had to use the air conditioner. The air conditioner made a lot of noise, so much that I had to shut it down in the middle of the night. Complimentary breakfast is served in the lobby level. The breakfast area is quite small and with the hotel sold out to delegates attending the conference, it was difficult to find a place to sit during peak breakfast times. But the breakfast spread was good, a waffle maker is available too.

    4
    « great choice near everything »

    This hotel was clean and had great staff. The breakfast was good and the beds were very comfy. Restaurants were close and close to everything. Love the new flooring and updated items in the rooms.. Keep up the great work you guys

    5
    « STAY HERE! »

    Great value for the money, clean room, good breakfast great location near airport. I have been staying here for almost 10 years and watched constant improvements made under Sonny's ownership. But his best trait is hanging onto his good employees, some are the same as 10 years ago! All are committed and greet visitors with respect and manners. Exemplary 3 to 4 star hotel!

    5
    « Great value, accessible to downtown via light rail. »

    A clean, modern efficient property with helpful staff. The proximity of the Woodlawn "CATS" light rail station, makes it possible to stay at this hotel for one third the price of staying downtown, leave your car in their safe, lighted parking lot, and ride downtown on the train for $4 (round trip) to attend ball games, concerts, nightlife, etc. Also close to airport & Billy Graham expy for quick access to I-85 for heading home.

    5
    « Our family was very happy with the hotel »

    Rooms were very clean and employees are nice. Would like to see weights in gym. Breakfast was good alot of choices to pick from. The location was very good easy excess to and from attractions. We enjoy our stay.

    5
    « Barbara »

    Staff helpful very friendly courteous treat you like family member convenient location van service very dependable drivers friendly and very helpful nice breakfast they offer staff is helpful good tv cable

    4
    « beds and pillows good »

    We had everything we needed. Nice, clean hotel. Breakfast and coffee good. I missed having an indoor pool, though. They had a very nice little TV room with comfy furniture. Very quiet when we were here. We were with a bus trip. They had a nice little store with gum and water and some supplies you might need to purchase.

    1
    « Disappointed traveller »

    As loyal BW travellers commuting between FL and Canada annually, we were most disappointed with this location. The room smelled, the bathroom was completely unacceptable (dirt ceiling tiles, paint issues....to name a few), and dirty carpets. Overall, hotel rooms in desparate need of serious refurbishin. This location is scratched off our list of places to stay during our 4000km commute.

    4
    « biz stay »

    good hotel, rooms were clean would stay again ...staff was good and friendly..food was Ok typical hotel food .... local restaurants were very good and plenty within walking distance from the hotel . overall good place to stay

  • 4
    « Great Value! »

    We stayed at this hotel for one night to attend the Neil Diamond concert in town. The hotel offers great value with a mini fridge and microwave in the room. It also offers breakfast in our room rate. The breakfast is basic but seems to have everything that we want including a self-made waffle making machine! Best of all is that the LYNX light rail subway station is around the corner of this hotel and within a 5 min walk. We could then avoid the traffic and parking headache in downtown Charlotte.

    3
    « Layed back in NC »

    The hotel is fine for the price. It had a great breakfast and add a laid-back atmosphere. Our family enjoyed staying here, even though we didn't spend a lot of time at the hotel. It was close to everything we needed for entertainment.

    2
    « Not impressed »

    Had to stay here for a wedding, did not like the location, and there was no outside amenities with such beautiful weather in NC! Lots of shopping, but did not like the neighborhood, homeless people etc.

    3
    « Baby toilet »

    The accommodation was good but their beds need to be a little more comfortable. Redo their toilets for adults. Staff was very pleasant and accommodating. Checking in was a slow process and checking out was fast. My daughter left her laptop cord in the room and the staff stated that they would put it up for her, but when my daughter tried to call and let them know that she was coming to get it, they wouldn't answer their phone.

    4
    « Nice Hotel »

    Stayed here so we could catch an early flight. Staff was very helpful, even making arrangements for a very early airport shuttle. The check in people were very helpful. The early morning person even got us some food from the breakfast area as we were leaving before it opened. This is very typical of Best Western hospitality. That is why we often stay at a Best Western.

    5
    « Great hotel, Great location »

    Always use this hotel when I am in the Charlotte area. It is ideal for me, service, location and price definitely satisfies my needs. Location is great for restaurants, airport, highways, shopping and the job.

    4
    « Homeward bound »

    We are traveling back to Plainfield, IL from FL and doing it the scenic way: Savannah to Charleston to Charlotte to ??? Spent on night here and BW did there usual good job with us. The check in was a little slow, but everything else has been just fine. The bus was super and we are ready for the day!

    3
    « Not for Elite Members »

    As a Platinum, almost Diamond, member I would have expected better service. 30 minutes to check in, rooms are not Best Western quality and I was ignored when I asked for an upgrade. In fact, I was moved from the first floor to the third floor when I asked thinking I was upgraded. To my surprise I was not. What made it worse was the elevator was out of service all weekend and the stairs were outside.

    4
    « Great Place to Stay »

    This was our first time staying in North Carolina and visiting the Nascar Hall of Fame. The Best Western staff were very friendly and the Hotel was clean and comfortable. The staff were friendly and very helpful. We would definitely recommend this hotel.

    5
    « forgotten bag »

    I forgot a tote bag in my room. The desk clerk called to tell me that they had the bag. Since I was 6 hours away, I asked them to ship the bag to me in Florida. The manager FedExed the bag to me and everything in it was exactly the way I had left it. I am very grateful for the helpfulness of the whole staff. .

  • 4
    « Delightfully Surprised »

    All of the usual hotels were booked solid due to the DNC visit prior to the election. So I ended up here as a result. I was delightfully surprised at the accommodations and will use this facility in lieu of a smelly Hampton Inn just down the road in Monroe. Having the ability to stay in a $200+ a night room and settling for this place was in no way, "Settling for anything less." The breakfast wasn't anything special but I don't stay in Hotels for their free breakfast. The only complaint I have was the wall in the bathroom had some moisture damage and the paint was peeling off of it near the floor. Otherwise, it would have gotten a 5. Never expected to say I will stay at a BW again! Must be the "Plus" in the name that made it so good.

    3
    « Ummmm, Iffy »

    I must say that I chose this hotel because it was close to the airport for a morning flight. That was the good part. Otherwise--the room just smelled SO strongly of cleaning chemicals. There was no way to open a window and it was very overwhelming. When we were checking in, the front desk person never got off the phone, and pointed me in the direction I was supposed to go. Also she scribbled the wifi password down on the key card holder. I tried the password-which did not work and went down to the front desk to inquire. Well, silly me-didn't I know it was all one case and not the other??? Maybe she should have written it correctly for me at the beginning. Also, I was not comfortable with the outside area of the hotel. As we brought our car to the front office entrance, we were immediately confronted with a vagrant wanting to "help" us with our belongings. Ummmm, not good. Just watch yourselves.....

    5
    « Family visit to Charlotte »

    We had an excellent stay at this hotel. It is near to the interstate and the family members that we were visiting. The staff was helpful and pleasant. I had difficulty getting onto the in house internet wifi. The staff was able to quickly work with me and get me connected. The room was excellent and the breakfast met our expectations.

    1
    « worst hotel on my vacation... »

    The only good thing I have to say about this hotel is that it was clean. The TV in the room didn't come in good and it seemed like the TV was going out. The deadbolt on our door wouldnt lock. We called and had maintence come to fix it but they ended up not fixing anything or giving us any sort of discount. Hotel also was really run down on the inside. At 1am the fire alarm went off and we all had to exit the building and 8 fire trucks showed up with no sign of a fire. We had to stand outside for over 30min. There was no fire in the first place. Not impressed with this hotel.

    3
    « Handy for downtown Charlotte »

    We spent three nights at this hotel, while visiting Charlotte and attending a Panthers game. We arrived not long after 9am, way ahead of the scheduled check-in time, expecting to drop our luggage before heading out for the day, but our room was ready, so we were able to get straight in. I had arranged for a parcel to be sent to the hotel, and it was there waiting for me. Coffee is available in the breakfast area at all times. The lift was out of order, but we still agreed to take a room on the upstairs floor, so we had to take our luggage up the back stairs, past the housekeeping area. We had to walk in and out this way throughout our stay. The room was large and comfortable with a big TV. The bathroom was a comfortable size. The breakfast area was a little small for the number of guests, but was kept pretty well stocked. The hotel's location is great, just a short walk from the light rail station which goes directly into Charlotte. Make sure you buy tickets for the rail - ticket inspectors board regularly. This hotel has free parking. It was good value for money, and I would consider staying here again if I was visiting Charlotte.

    1
    « No way this is a "plus" property »

    Being a Diamond Elite member,I can easily compare best western properties. This one is the worst I have stayed at. I booked three nights at three separate properties for a college trip, this one being the first. When we arrived at the hotel, we were approached by two different homeless people asking for money. We had a hard time finding a parking space in the hotel lot, because it was full. We came to the property two days after hurricane matthew was on the coast, so I guess the hotel was fully booked because of that. We waited about 30 minutes to check in. There was one person working the front desk, and about 12 customers ahead of us to check in. The lobby was tacky with a fountain that featured fiber optic lights. When it came time to check in, I was not welcomed as a special guest in any way. I was asked for my credit card and license and given a form to fill out in case I had charges that my points would not cover. I requested a room on an upper floor at time of booking several months ago because my daughter has severe mold allergies,but was told there were no rooms available except for one a few doors down from the "lobby" on the first floor. We got what we expected..a room that absolutely made us gag from must.mold etc. I turned on the a/c and tried to open a window,but the windows do not open.The tub floor was dirty. Noisy outside our room all night.I had to call the front desk for a wifi password (they finally picked up after about 20 rings).I was DOUBLE charged my points for one night stay. After this terrible experience, I decided to cancel my existing other two reservations for the other properties on our trip, and book with another hotel chain. The other properties (Executive Inn in Seneca SC and the other one in Athens,GA) had worse reviews than this one so I couldnt take any chances. I would have walked out of the hotel and booked another in town if I had the chance..with the storm I doubted I would find availability at the very last moment and we were too tired from our flight and needed sleep for the long drive to our college tour the next morning. I was so disappointed by this hotel and feel management has to do something to earn my trust back as a diamond elite member.

    5
    « Rainy weekend getaway »

    We came into town for a friends wedding and I felt so at home at this hotel! We got in late due to the weather and traffic and when we finally got to check in we were greeted by Cassandra, she was so pleasant and made checking in really easy. The rooms were clean and had a mini fridge and microwave, my favorite part though was the entire wall of windows and the extra mirrors in the room itself not just in the bathroom (they came in handy when we needed to get ready the next morning). Everyone we encountered was super nice (Janet during night audit and Narzeen(?) at check out). We will be staying here next time we are in Charlotte and I will be recommending it to everyone.

    5
    « Right Next to Woodlawn LYNX Station »

    Front desk super nice. Staff held doors open for me as I went back and forth with luggage. Staying there now. King room very nice and roomy. Bathroom big! Super clean, new carpet (it appears new) and desk is also roomy. I have to work during the week in Charlotte for a few weeks and this will make my life easier. And coffee was HOT and waiting in the lobby! I also saw Lipton Tea which for us tea drinkers is also a pleasure to find. Only item I would like to see is a sheet of nearby restaurants and coffee shops etc. Other than that, I would recommend this hotel!

    3
    « Nice staff »

    The staff was very nice in the hotel, but I got a room next to the elevator which was very busy and noisy all night. The hotel rooms are very small and not cosy. The lobby is very small. The breakfast is usual.

    5
    « One night stay »

    Room was very clean and comfortable; Entry and Lobby area were well lighted and welcoming. Great parking, lots of lights. Bed was very comfortable, too. Would recommend to anyone that is passing through this area. The breakfast looked very organized, but we only grabbed a couple of yogurts, sweet roll and coffee to go.

  • 3
    « Nice Place »

    Hotel seemed a bit run down outside and inside. Worked for what we needed to do for one night with airport shuttle. Breakfast was nice and open early enough before our flight. Staff was very friendly.

    5
    « Great value »

    Room was clean, quiet, modern and comfortable. Fantastic pillows! Breakfast was much beyond the ordinary budget hotel breakfast. Bathroom was large with granite counter top and tiled tub. Large fluffy towels.

    3
    « Just the facts »

    Strictly observations: Elevators were out of service - did request a room on the ground floor and it was granted. The work out room was closed and appeared to be under renovation. The side doors were not very secure as a towel was being used too keep it from locking (see pic). Cigarette butts all over the ground. (see pic). Most staff were pleasant, one was seen openly sleeping in the shuttle bus directly in front of the entrance. The same sheetrock debris on the floor of the main hallway was still there the next day. The tub did not drain well causing you to shower in standing water. AC unit was extremely loud. Cars were parked under the canopy and all across the front entrance which made check in a longer walk from the parking area. Otherwise.. the coffee was hot.

    1
    « Broken elevator, truck broken into...stay at another hotel »

    Stayed at this hotel last week for 1 night. The elevator was broken and the front desk staff said it had been broken all week. Seedy area and the doors that should be locked were propped open. My truck and my co-workers truck windows were smashed out and tools stolen. The hotel could care less. Seems it happens all the time. STAY SOMEWHERE ELSE!!!!!

    5
    « Very nice Inn »

    This BW is close to the airport, good food right across the street, great shopping mall within 5 miles. The staff is always professional and very helpful. When we travel to Charlotte this is where we stay. Light rail service to Uptown is available just across the street.

    2
    « Just OK »

    Conveniently located for the airport and Carowinds. Friendly front desk staff. Hotel is older and needs updating. Some of the rooms have stale cigarette smoke smell from when hotel allowed smoking in rooms. I think I expected more from a Best Western

    1
    « Do Yourself A Favor, Stay At Another Hotel »

    Can't understand who certified this hotel as a Best Western "Plus" property. Seedy characters hang out in the parking lot, breakfast was unappealing, people smoked in the stairwells, doors which should have been locked were propped open. Staff seemed indifferent or poorly trained. Hotel website indicates a affiliation with "Golds Gym" but when my co worker inquired about a guest pass, front desk clerk indicated " They haven't been affiliated with Golds Gym in over 10 years"

    4
    « BW Sterling En Route »

    Great for travelers en route. Clean room, well designed space, efficient for sharing. The hotel does not provide furniture that an en route traveler does not need (such as a dresser) but a desk/table was provided as well as an ample mini fridge. The sink/mirror area were outside of the bathroom which allowed for two or more to be getting ready at the same time. Everything was very clean and everything worked well.

    4
    « Clean, Quiet and Comfortable Room »

    We enjoyed our clean and comfortable room, especially our spacious refrigerator, the large desk for our work, and nice seating area. The staff was friendly and helpful. I had to take an online course the first day while my husband participated in a conference. I enjoyed having coffee from the coffee maker in the room and fast internet while I worked. The convenient location made it easy to use the public transportation system, and the area was quiet at night. No complaints.

    5
    « GREAT HOTEL »

    Comfortable beds and hot breakfast is good. Reservations easy to make and checking in was a breeze. The room was clean and not too small, staff was nice and checking out was easy. I would recommend to a friend and if I need to come again for work I for sure will be staying here.

  • 4
    « Average hotel. Nothing wrong with that »

    Stayed here for two days while visiting NASCAR and Carowinds. Rooms where clean, breakfast was good. Enough free parking in front of the hotel. The hotel is situated conveniently next to the highway. A tram line to the city centre is nearby, but we haven't used that. Would I stay here again? Yes I would

    3
    « Nice hotel »

    Nice hotel... Somethings need an upgrade and Queen beds instead of full size.. But would stay again.. Close to everything. The staff was friendly and I love the express check out. Maybe the side doors should be accessible with key instead having to come to front

    3
    « Noisy in front of ice machine »

    My room was in front of the elevator and the ice machine. Elevator is not too noisy, but the ice machine: horrible. I requested another room, and it was accepted, as if they have known the problem. My second night was nice.

    5
    « Great place! »

    We stayed here to be close to our grandsons swim meet in Huntersville Fitness and Aquatic Club. A very nice little hotel. Kati at the reception on checkin was great. She was professional, friendly and helpful. We had a pet friendly room. Room was clean and neat and well appointed. The hotel was exactly what we were looking for on tis trip!

    4
    « Megatron Event »

    We can down for an event. The hotel was sold out. The rooms were clean, comfortable and quiet. The staff were helpful and courteous. Restaurants in walking distance and their breakfast was fresh, hot and delicious.

    1
    « Disappointment »

    Bed was terrible. It was so hard I had to try to place pillows under me to sleep. THe ice machine was so loud I heard it all night long. The bathroom toilet wasn't clean. There was urine down the side of the toilet. The clerk at the desk did not care about my problems.

    5
    « Very Nice Place to Stay »

    Our room was very clean, quiet, comfortable. Wish we could have stayed longer. Also the room key gave us a 10% discount at a nearby restaurant and it was excellent. Breakfast was complete and had everything we wanted. Very Nice!!

    2
    « Facility needs to be updated »

    While the staff, breakfast and fitness center were good, the room furniture and room appearance need to be updated. The chairs had stains. Some laps needed repair. The bathroom while adequate could have a face lift.

    3
    « Strong weed odor »

    I stayed in this hotel one night. On my floor #3 there was a very strong odor of marihuana (weed) coming from one of the rooms that infected the whole floor. Other than that the room was clean. The staff does not look on point but willing to help once you get there attention.

    5
    « Close to Billy Graham Library »

    Great place to stay, close to Billy Graham Library. Friendly at the check in counter. Was checked in quickly.Nice clean room,everything in working order. Was helpful when needing roll away bed. Restaurants near by. The motel does have airport shuttle, driver is friendly and courteous. Breakfast had a wide variety of breakfast items.

  • 4
    « Great BW Hotel »

    Great hotel with good service and good breakfast. Only thing in would complain about is the lack of working vending machines throughout the hotel and the complete lack of ice makers and food vending machines. They need to get working machines for all areas

    2
    « A Smoke-filled Hotel! »

    The staff was excellent and the location was great...but there was nothing but smoke in my room. I smelled smoke consistently - I am convinced the person adjoining my room was smoking. In addition the lady below me was doing her nails and their was a heavy smell of nail polish remover!! Do something about the ventilation system and I will return...

    4
    « Great Hotel »

    Great Hotel near the Charlotte area. The hotel was clean and, overall, very nice to stay at. We were there only for a night. Seems like a lot of pilot and flight attendant stay there. Breakfast had a variety of option, and it was fresh.

    5
    « One Nite stay »

    Nice clean motel to stay for an evening. Plenty of eateries in the area. We checked in around 4PM and there were five parties ahead of us The receptionist did a great job, but the wait of over a half hour would have been substantially less if management had assigned another person to assist the process. . The motel should pay more attention to the front desk..

    3
    « Stay experience »

    Hotel was a good value. It is located in a very busy intersection but a good location for visiting family on Park Road. Hotel is dated but very clean. Water pressure good in shower. Breakfast service was exceptionally good. Walls are very poor in stopping noise from adjoining rooms. Can hear normal conversations with no difficulty.

    5
    « Sterling -- Woodlawn Blvd -- Charlotte Airport Area, NC »

    Been staying with the wonderful folks at THE STERLING for many years when in Charlotte. NEVER disappointed, and this stay was superb as well. Great location -- only 10 minutes or so from CLT Airport -- with lots of food venue available within EASY walking distance -- AZTECA next door has a Huge & Fantastic Menu, Excellent Quality and Great Prices...ditto HARPERS. The Sterling is not new -- BUT NICE. Always clean, Always comfortable, and Always a pleasant stay. The neighbor is among the best in Charlotte and a favorite of business, aircrew, and travelers alike. This stay was only 1 night for my daughter -- traveling alone. I chose The Sterling for her because of the SAFETY, ALWAYS HIGH QUALITY (Genuinely Friendly -- Helpful -- Professionally Thorough) STAFF, Convenience (meals -- airport shuttle by Sterling -- shopping), among many others. YOU WON'T GO WRONG WITH THE STERLING AND IT WON'T BREAK THE BANK, YET YOUR STAY WILL BE HIGH QUALITY.

    5
    « Best Western PLUS Sterling Hotel & Suites, Charlotte, NORTH CAROLINA »

    A great value. The park and fly service was the reason we stayed here and everything else was icing on the cake. The Breakfast service was made more enjoyable by the friendly staff. Restaurants are nearby and it was easy to find.

    5
    « Best Western Plus Sterling Hotel & Suites »

    Our first experience with Sterling & all went well. Will consider them in future travels. We'll be checking out their parent company to see their reward points program and join them to keep us updated, etc. .

    3
    « Okay for the money, just average. »

    My TV reception was snowy--all channels! When I called the front desk I received the answer "No one else has reported a problem". My only thought was "lucky me, then". However, I was given a small discount off the room by the front desk attendant which was appreciated but I would have preferred to have watched my sports show with HD quality.

    4
    « Great customer service »

    The customer service was great. I don't have any complaints. I do wish the walls was thicker because I could hear the people next door to me conversation. If you need to go downtown and don't want to drive there is a train shuttle across the street from the hotel that is free to ride.

  • 5
    « Best Western Charlotte-exceptional value »

    Front desk is very helpful and over staff is excellent and very friendly. Hotel is well kept in a decent part of town. Breakfast is better than most and close to many things. Overall an exceptional value for price paid

    2
    « not up to Best Western Plus standards »

    hard beds, old bathroom, centipedes in bathroom, poor breakfast. overdue for major renovation. staff was ok, linens ok, small tv, old curtains and bedspread. good location near some very good restaurants. I won't be coming back; this hotel would be hard to justify as a regular Best Western, much less a Best Western Plus

    4
    « Don't count on Breakfast »

    My husband and I were visiting Charlotte. The Best Western was in the perfect location but with mixed reviews we were hesitant. It was only for one night so, what the heck. To our surprise the hotel was pretty nice, the bathroom tub showed some age but it was clean and the water was hot. We were on the first floor, close to the lobby. We woke to conversations from the breakfast bar and a coach bus running as a talkative group loaded on the bus outside our window. I would stay here again but definitely not on the first floor.

    4
    « Enjoyed our stay »

    The hotel is very convenient to the airport and downtown. The staff at the hotel desk were friendly and helpful. The hotel was very clean, the breakfast was excellent, and our room was wonderful. My only reasons for giving a 4 instead of a 5 was the mattress was very firm, and their outside doors weren't equipped with a card reader and were propped opened making me feel a little unsecured.

    5
    « Near the airport »

    Great Hotel close to the airport. There was free shuttle service back and forth to the airport. Comfortable and clean room and bed. Breakfast was good and had a good variety to choose from, Also there was free internet to use and the staff was very helpful

    3
    « Close to airport but that's the only positive! »

    Staff friendly but this place is tired and in need of a good clean up! Breakfast looked ok but we didn't have time to spare. Bathroom, curtains and some of furnishings looked like the needed deep cleaning or replacement. Actual bedding was a clean and fresh.. Wouldn't stay here again though.

    5
    « Great place, clean and comfortable. »

    Best Western Plus in Charlotte has beautiful rooms, that are roomy and comfortable. Everything was really clean. The lobby was very pretty and the breakfast was extremely good. Enjoyed the stay. Will stay here again when we return to Charlotte.

    3
    « In a convenient location »

    The hotel is located near the Charlotte airport, on a busy street. As we checked in, so did an airplane pilot, confirming that flight crews stay at this hotel. The hotel is elderly, the day was quite warm, and the air conditioning was very noisy. You cannot open the windows for ventilation, but must rely on the AC. The toilet "ghost flushed" periodically, so the AC and the toilet made for a night with very little sleep. Also, no hair conditioner was provided in the bathroom, a rare occurrence. However, the location is convenient to the light rail system, making it easy to get into "Uptown" for shows, etc. There are a variety of restaurants in the area, but the area seems older and worn, just like the hotel. Breakfast was fine. The usual selection of eggs, bacon, yogurt and breads, along with juices, fruit and make your own waffles was available.

    4
    « not bad »

    Have stayed here before, but now I notice it is starting to look dated. Staff is pleasant, breakfast above average, and room is clean. Great location to light rail. Nice covered entrance way and elevator availability a plus. Adequate parking. Location is suitable for any event in the Charlotte area.

    4
    « Quick trip »

    I enjoyed this more than I thought I would. It's a quick non planned trip and that usually means not the best room. The sheets were clean the staff was wonderful and the breakfast was good. I'd stay here again in a heartbeat beware of the morning coffee lol

  • 5
    « good stay »

    I stayed Monday thru Thursday night and had a very pleasurable stay as well as being near everything I had to go to for work and evening meals. dining as well as CVS are near-by and easy to walk to as well as the tram to downtown.

    5
    « Our Experience »

    Very nice place to stay. Close to hospitals and doctors. Staff willing to assist in any way to help make stay comfortable. Grocery store and fast food restaurants close by. Location was perfect for our needs.

    5
    « Best Western Redeems Themselves After Radford, VA's Debacle »

    The night before at Radford's Best Western was abysmal. It was a cheap, smelly, uncomfortable, and restless experience that left a terrible taste in my mouth. I turned up at the season pass photo booth at Carowinds the next day looking like I'd barely survived a party at a Motley Crue member's house. Nonetheless, I remained resolute that my experience at this Best Western Plus would be a dramatic improvement. I'm happy to report my faith was rewarded. When I checked in, the woman who greeted me was friendly and courteous, and was happy to honor the Best Western rewards card number off of my phone to knock an extra ten dollars off of my stay. A good start, I reckoned. I was greeted by no unpleasant smells or odors walking down the hallways, and my keys worked on the first try. A quick skim of the room showed no evidence of wear or tear, no bugs, and they even claim the remote for the TV is sanitized between guests. I have no idea whether or not that's really true, but if you're the kind of person who travels with a small can of Lysol in two - and I could hardly blame you for it - chances are you'd still spray it, amirite? The bathroom was a little better, though perhaps not a dramatic improvement over the basic Best Western, though they did include a shower cap and a small packet of shoe polish if you have any use for those things. The bath and shower knobs were much more intuitive, scrapping the terrible single lever/knob thingy in favor of 3 distinct knobs. Don't recall seeing a hot or cold label anywhere on them, so I still had to figure out which ones were which on my own. The sunflower-style shower head was another welcome change, as the unit is my personal shower head of choice. The very best thing was the bed. Comfortable pillows, unstained and comfortable sheets and blanket; I was so sure of it, that I didn't even bother to do my mandatory bedbug check under the mattress (thankfully, I wasn't bit overnight, in case you were wondering). I was so worn out from Carowinds and comfortable that I simply put the TV on sleep mode and drifted off minutes later. I never woke up once during the night and felt good and refreshed in the morning. Also, LED lights were fairly sparse (in case those annoy you in the dark), though I reiterate, I did pass out with the TV on, so I may be a bit unqualified to say just how bad those are. The fan unit was the same as the one in Radford, both of which work well and aren't at all too noisy. I decided to do just a bit of AM cardio on their elliptical machine in the fitness room. Sadly, there wasn't much in there aside from that; a treadmill, and one of those cheesy-looking Ab Lounge chairs or whatever they're called. While I liked that they provided water and towels, an investment in some free weights or a pull-up tower wouldn't go amiss. The complimentary breakfast was your standard fare. Cereal, toast, yogurt, a waffle-maker (which no hotel should ever be without), English muffins, and they also give you hot omelettes, bacon, and sausages. I was pretty satisfied with what I loaded up on, which was a lot, given how adamant I was about filling up for the trip home and not wanting to pay an exorbitant amount of money for food at my brief encore visit to Carowinds. The woman tending to the machines and refilling waffle batter cups and hot trays was even kind enough to show me how the water dispenser worked (fairly simple, but I'm an idiot) and took my empty plates away from me while I was seated. That, I figured, was enough to earn her a tip, and my praise on here. So, my first stay at a Best Western Plus then. Better than a basic Best Western and worth the extra investment? I'd say so. Might there be better hotels in the area? Perhaps. Would I stay at this one again? Yes. Definitely.

    5
    « Nice place, friendly staff. »

    My husband and I recently spent 3 nights at this Best Western. It was a VERY pleasant stay. We were made to feel very welcomed by all the staff. Our room was extremely clean and comfortable. It could have used a few more electrical outlets. The breakfast in the morning was tended by the sweetest lady! She always made sure there was enough food and was constantly refilling everything. She was even clearly plates from people's tables! A large variety to choose from. Eggs, both omelet style and hardboiled, make your own Belgian waffles, bacon, sausage, breads, cerals pastries, juices, yogurt, etc. Would definitely stay there again and recommend it to friends and family.

    2
    « Bad stay at the Best Western »

    The rooms were nice. The bed was too firm. Pay attention to the people entering and leaving from the hotel. There are too many random people leaving and coming into the hotel through the side doors. I was there for a business meeting in the conference room which is near the breakfast area and the lobby. Most of the random men were on my floor and never used the main entrance. I purposely closed the doors for my safety and they would come back to the door and knock until their friends opened the door. I alerted the staff and nothing was done. This went on for four nights. So I would say be aware. It felt like something illegal was going on in that hotel.

    3
    « Poor customer service »

    The front desk staff was not very friendly, I called the front desk multiple times to report the next door guests, since they were being extremely loud and obnoxious. This continue for hours until I finally had to ask for a different room.

    2
    « Below Average »

    I called to confirm my reservation and was hung-up on three times. Guest services very rude. The second floor smelled like cigarette smoke as guest who smoke are allowed to do so at or near all entrances. Smoking should only be allowed in ONE designated smoking area at least 50 feet away from the building. Bathroom caulk should be redone/updated and rust stains removed. A larger fitness area with more equipment that worked would have been nice. Overall I would not recommend this hotel to friends, family or co-workers.

    5
    « Great Airport Locale »

    Stayed for a night after a late flight into Charlotte before heading to Charleston the next day. Shuttle was easy to access and convenient. Our room was a good size with nice decent size fridge and microwave in room. Bathroom was large and very clean. Always appreciate when amenities include make up remover and shower cap. Hotel was in good shape and well maintained. Breakfast was standard variety with waffle makers, pre made small omelets, bacon/sausage, oatmeal, fruit, cereal...Fitness center had 1 treadmill and 1 elipticle that we used. I would definitely stay again - my only complaint is that the room didn't have a full size ironing board - it was table top which is difficult to use.

    4
    « Nice »

    There was nothing overwhelmingly special about this hotel but overall it was very nice. The room was clean, staff friendly, and breakfast free and good. I would stay here again if in the area. Very affordable.

    3
    « Stayed for points would not pay for this place »

    Just your average hotel, busy street in front of the hotel. Not sure about the area it seemed a bit scary, a lot of scary looking people staying at the hotel, some sort of construction workers not sure. Small breakfast area and the eggs were not eggs just not edible at all. Room was clean :)

  • 5
    « one night getaway »

    We like what BEST WESTERN has to offer, and the location was good, the breakfast was better than a year ago...(oxford va) especially the waffle machine, we signed up for the $25 special discount for staying two times in by may 5th 2016. We sugned up for our rewards card,

    1
    « Pet fee rip-off while kids scream all night long »

    Even though the room cost me only $70, they tacked on an additional $35 for my well-behaved dog, who promptly went to his blanket and fell asleep. Meanwhile, a child who stayed for free literally screamed until 3 in the morning. Vigilant travelers take care not to have their pets cause harm or impact others - they want to keep hotels animal-friendly. But these pet fees are nothing more than cash grabs. No one will convince me that housekeeping does "more" when a dog has been in the room. Vacuuming is vacuuming. When I complained the next morning, the clerk met me with a blank face and said, "Well what do you want?"

    3
    « Not what I was expecting, but clean »

    I expected more to be honest since it was a Best Western. Staff looked disheveled and not very friendly. Night clerk was unable to give me a receipt. Not enough towels even though they knew we had 3 adults in room, I even verified that at check in.

    5
    « Mom and daughters trip »

    My daughters and I decided to spring to Charlotte for a 28 hour trip. We book accommodation got on a flight and off we went. We had got there before check-in time. The gentleman was professional and checked us in. gave directions on some awesome attractions. Me and my girls had the best time!

    5
    « n/a »

    The hotel was nice and neat when I walked in through the doors. The front desk clerk was nice and friendly. I enjoyed the room that I stayed in and I will come back to this hotel again. I like the fact that the hotel was close by to other things.

    4
    « Hotel with Free Airport Shuttle near restaurants »

    The staff here is excellent. Price is very reasonable and we use this hotel whenever we have early flights out of Charlotte Airport. We usually stay one night, leave our cars and take shuttle to airport. There is no charge for car parking if you stay at the hotel. The hotel is near several restaurants and they are within walking distance. Traffic is hectic on the busy street this hotel is on but there are crosswalks with lights which you will be able to use.

    1
    « Terrible Odor, Barking Dogs »

    Never Again. Throughout the hotel the stench of chemicals was disgusting. Whether covering up mold or otherwise, I had to cover my nose while sleeping. If I had not arrived so late at night, I would have booked a different hotel! Across the hall there were multiple dogs that barked early in the morning and every time I came out of my room.

    4
    « Best Western Plus Sterling Hotel »

    I like staying at this hotel. The rooms are clean and they have a very good complimentary breakfast. The food was hot and not over done. They are located a block from the Aztec Mexican Restaurant, which is very good. Also Bo Jangles is across the street if you want fried chicken in your room.

    4
    « Great Location off I-77 »

    The hotel is just two minutes off the interstate. The rooms are comfortable and the room was very clean. Instead of vending machines, they have a small snack shop . You pick what you want and pay the front desk clerk. There are several restaurants within walking distance.

    4
    « Good for Business »

    Nice hotel close to city but away from all the hustle and bustle. Just minutes from everything you like to do friendly staff I believe they were understaffed because on one of my days my room was not serviced until after 5pm but all in all it was a very good hotel.

  • 4
    « fair price alot of airline employees »

    clean and affortable rooms and common areas, and minutes from the airport. Free shuttle.is nice that runs 24 hours a day. Walking distance from many resturants and local bars. Very safe enviorment also.

    4
    « Good Value »

    This is a fine hotel is in a great location for business work in Charlotte. The owner is constantly performing maintenance and upgrades. The US Air Crews at CLT layovers stay here. The shuttle to the airport runs often and is convenient.

    5
    « Good Location »

    It was near the downtown of Charlotte , getting out of parking lot to make a left turn ,. took some time during rush hour The bed was very nice. Internet worked well. TV could have been clearer. The staff was helpful and nice Heat worked well since it was 32 degrees

    4
    « Clean and only one block from the Lynx Train! »

    Very Clean. Comfy bed. Safe. Great access to the Lynx train which we rode to the EpiCentre. We have stayed here twice in the past month and plan on staying again soon. My only complaint is that there is no ventilation fan in the bathroom. Great place to stay.

    2
    « Need to Check Rooms Prior to Renting »

    Overall clean place. There was a leak in the bathroom ceiling that required a trash can and towel the entire stay. The TV channels had a snowy screen. Reported the problem at checkout the next morning. Desk clerk did apologize. Just surprised that housekeeping did not report the issue and fix it prior to the stay.

    4
    « Nice place to stay »

    Best Western Plus was very clean, staff was very helpful, easy route to Time Warner Cable Arena and down town. We will use this motel again and again. Close to airport and a few very nice places to eat meals.

    4
    « Very Close to Lynx Station »

    We visited the hotel for the Carolina Panthers divisional playoff game. Very convenient to the Lynx. Several places to eat within walking distance. Good value compared to staying near the stadium, less than half as much per night. We would definitely stay here again.

    5
    « Perfect Location to Lynx! »

    I purposely booked a one night stay here for the convenience to get downtown via the Lynx. The hotel staff was very friendly. The rooms very very clean and the hallways all had a nice smell to them. I booked a room with a king size bed, and the room was spacious. WI-FI was very strong! The Lynx station is literally a 2 minute walk from the hotel. I read a few reviews where people said they did not feel "safe" walking, because there were other people walking through. Of course there are! There is a park and ride located across the street from the station and people get on and off here. I caught a 7:10pm train in the dark and got back after midnight. The station and the sidewalks are lighted. I had my wife with me and never felt uncomfortable even with other people around.

    5
    « written »

    Very clean comfortable rooms we did not eat the breakfast as my wife is gluten free,but it looked like it was delicious. We stayed at a days inn in Bowling Green Ky and that was a grave mistake a dump at best Decided as retirees we deserved better so we up graded for 30 dollars more and could not be happier. 4 star

    4
    « Good place, close to LYNX »

    A nice quiet hotel, good breakfast and very close to the LYNX light rail. This made it very easy to hop the train to downtown. The staff was very friendly and we loved the free shuttle service from airport. We would definitely stay here again.

  • 5
    « Our Choice when arriving late to airport »

    Best value, service, and experience in the airport area. We continually use this location because of the free shuttle, great service and great price. The rooms are clean, the breakfast good and the location perfect for getting where you need to or arriving late or departing early.

    5
    « Our third Thanksgiving at Best Western Plus Sterling Hotel »

    My wife and I travel twice a year to Texas and North Carolina. We stay in motels for two weeks, and we visit restaurants that are local or belong to a chain not located in our hometown. We visited the Best Western on East Woodlawn Rd in Charlotte from November 22, 2015 to November 27, 2015. The Best Western was easily found from I-77. The sign is small, but the entrance is immediately across from a Bo Jangles Restaurant. There was ample parking. There was an elevator in the lobby. There were adequate luggage carts. There was hot coffee in the lobby. Check-in and check-out were polite and friendly. Off the lobby was a business room with two public computers. I appreciate the computer access, but the characters are very worn on the keyboard - as they were in 2013 and 2014. Our room was right off the lobby to accommodate our request for a room near an entrance. Our room was nicely appointed with dark cherry or mahogany colored furniture and complimentary wall and floor color schemes. As with most Best Western Hotels we've visited, the furniture included desk, large TV, dresser, king bed, two night stands, two arm chairs, coffee table, refrigerator, microwave, and five lamps. The bed was very comfortable. The paint, carpet, and wall hangings were well coordinated and had a fresh look. There was a closet with several hangers and a spacious full bathroom. The shower head was wide with a flexible neck. Near the end of our stay. The room heat control worked well and easily. Breakfast was also what we expect of Best Western. It was served 6:30 to 9:30 in a nice large room with comfortable chairs and spacious tables. There were cereal, instant oatmeal, waffles, bagels, toast, biscuits, muffins, cream cheese, jams, gravy, scrambled eggs, boiled eggs, bacon, coffee, several juices, bananas, and apples. My wife enjoyed scrambled eggs, bacon, coffee, and a biscuit. I enjoyed a bagel with cream cheese and jam, boiled eggs, bacon, coffee, and juice. There are two restaurants within walking distance of the motel. The Caroline Prime Steakhouse is just across the street. It serves breakfast 6:00 AM to 11:00 AM, and lunch or supper thereafter. My brother and his wife, niece and her husband, my mother, my wife and I all enjoyed a supper there the night before Thanksgiving. Our very personable waitress was Bonita, the same server we had in previous years. We all enjoyed our meals and Bonita's friendly banter. Behind the Carolina Prime Steakhouse, facing Tryon Street, is the Tryon Restaurant, a nice coffee shop that serves all-day breakfast and lunch items in a friendly atmosphere and colorful decor. There is also an International House of Pancakes between the motel and I-77.

    4
    « Truly a "Best" Best Western »

    Excellent hotel for a short stay in Charlotte, NC. Rooms are clean, staff is friendly and helpful. Breakfast is good, especially the coffee and juice. Could use some extra lights in the room, but other than that, it was a pleasant experience.

    5
    « Above Average Best Western »

    I have traveled extensively and stayed at many hotels. This particular Best West is one of the best. It's cleanliness, staff, continental breakfast and location is great. Lots of very good food around. Across the street is a convenience store. Behind it is an outstanding place to eat...

    5
    « Excellent »

    Love staying at Best Western. Every time I travel this is where I stay. Great rooms, staff, service. The hotel is beautiful, the dining area clean and the decor is outstanding. I would highly recommend Best Western Hotel to everyone I know.

    4
    « Comfortable »

    We pulled in after a long night on the road and our room was very comfortable. It was large, clean and had a nice bathroom. Complementary parking out front, affordability, 24 hour check-in and friendly reception staff made our stay comfortable and pleasant overall. I would definitely go back.

    5
    « Great Experience »

    We stayed at Best Western Sterling Hotel on our way back from a trip on 11/9/15 and the staff was extremely helpful, and went out of their way to make our experience a great one! The room was very clean and the staff when asked about restaurants close and within walking distance, was very helpful. Also, the next morning, a shuttle driver that wasn't yet on duty took us to the airport anyway so that we didn't miss our flight.

    3
    « Would not stay again »

    I will preface by saying nice properties near the airport are pricey. We tried to save a little money because we arrived at midnight and left by 9am and also have stayed at quality BW hotels. This place was less $ then many other hotels but it really did not measure up. While some updating had been done in the rooms, it's just hard to make an old place feel new without a total gut job. Desk clerk was friendly and room was generally clean but it still felt dingy.

    3
    « Best Western Charlotte, NC »

    Clean and Courteous. I arrived in the evening and I felt the parking lot needed more lighting because there were a number of people loitering around the area and I felt unsafe. But of course I am a female traveling alone. The inside is clean and nice. The breakfast was OK....nothing stood out as wonderful or negative. The driver who took me to the airport was unfriendly but I tipped him anyway.

    4
    « Convenient and Friendly »

    It has been refurbished in the last few years so it is on the upper end of Best Western's properties. The breakfast room is very good - but watch the stairs.Mainly I like it because of the friendliness of the staff. The shuttle to the airport is fast and efficient.

  • 1
    « Not Good! »

    Would never stay there again. 4" cockroaches in your room. didn't get any sleep a lot of traffic in the hallways. There was very little toilet paper in the bathroom. My room was not cleaned until after 6:00pm at night after working all day.

    5
    « First trip to North Carolina »

    Staff was very courteous, helpful and polite. All the services offered were excellent. Will definitely stay again. This was my first trip to Charlotte and very glad I stayed here, made the trip more pleasant.

    2
    « Hotel o.k. but too many noisy drunk guests »

    Stayed one night in king bed room. Hotel, room and shower were o.k. and met BestWestern standard. But we were given a room surrounded by drunken sport fans, who partyed until 4a.m. When we spoke to management, they said hotel was full and they could not have done anything.With four floors to place people, that is laughable. The motto of BestWestern is "stay with people who care". The management here does not fulfill this standard. We were offered a rebate but a good nights sleep is more important than a cheap room.

    4
    « Comfortable night stay »

    I have stayed at a few Best Western Hotels. Overall, very good accommodations for the price. Friendly efficient staff. Nice rooms. They are conveniently located off of major highways which is great when a person is just passing through a specific area.

    5
    « phenomenal »

    its my second home staff is amazingly friendly and efficient would like mattress to be a little more comfortable breakfast is well presented the landscaping is upgraded and it looks very good 200 characters to long

    1
    « suites-NO! lobby-STORAGE! STAY AWAY!!!!!!!!! »

    NO SUITES! Manager SONNY says "too much of a hassle to change the 2 SIGNS" , "then the city won;t let us", and still offer description of "ROOMS AND SUITES" on the Best Western Site! they use the "lobby"(shown on the site) as STORAGE and there is NO WHERE TO SIT! My husband (DISABLED) TRIPPED on one of the Shipping Containers (2/HUGE CRATES) and Almost FELL!, 1 computer not 2 in pics, THE PLUS? NONE!!!!! Corporate BW says it is ok. left us out in the rain unless we wanted to drive to SC to get a room. Bet that property has the same ownership!We had used points for the room and had to drive opposite way back to get to Monroe, which was double the points, so we paid cash instead of using points we had and had to stay extra night because of the extra travel back and forth for our reason to be in Charlotte to begin with!

    3
    « Good stay with caveat ! »

    If you ever want to go to a Panthers game, stay here. Excellent location to interstate and Lynx without being gouged. Be aware of the beggers in the parking lot. Direct all of your questions to front desk. Try to be polite to cleaning staff even if they seem as if they are sorry as hell and have forgotten the circumstances they left to have a chance to succeed in the US !

    2
    « NOT a place I recommend »

    I normally read reviews with a grain of salt. However, this is not a place I would recommend or stay at again. Staff wasnt very friendly. Got checked into a room that wasn't ready. Between 1a-3a it was like a street party. The person at the desk says "there are more of them then me, but I'll try" The next morning housekeeping comes flying in at 9a. DND sign is out and we are not due to check out till the next day. We decided to check a day early. Staff didn't seem to mind or act bothered by it.

    3
    « A night away »

    Spent one night here for a quick getaway. No smoking signs everywhere but clearly people disregard them. The entire 3rd floor smelled of smoke. Average room. Staff didn't really meet the five-star customer service rating... They neither acknowledged or greeted us. Hotel is conveniently located near light rail Woodlawn station. Hopped on it and it took us straight into downtown Charlotte.

    2
    « Bad »

    would not stay at the Best Western again because if you say the room I was in was a handicap room that you could not get my wheel chair in the bathroom and close the door, Plus in the bathroom their is not a guard rail or a right size toilet t to sit on. The only rails their is in the bath tub.

  • 3
    « Shouldn't be a "Plus" »

    Stayed here late September (when the rooms were being re-furbished. The hotel appeared relatively empty, but the workmen were allowed into our room and the drawers were emptied (and the clothes left on our bed), which I was not impressed with. The rooms were clean, but there was food wrappers and an old invoice left in the corridor for days. Also there was a shortage of toiletries, only Shampoo and Conditioner - we were on vacation from England and usually we get Bath Gel and Body Lotion as well. Not up to Best Western standard.

    3
    « Just falls short »

    The Good:: Good Location - near the Lynx and 77 Large Rooms Best Shower Ever - easily adjusted for short or tall - large shower head - strong flow Comfortable Bed and Clean Linen TWO luggage racks Large bathroom counter We did not have problems with the noise that others have reported. The Bad In Need of Renovation - electrical outlet and lighting most importantly (for safety) Breakfast - I know tastes vary, but I found the sausage to be inedible. Bananas Green, Would not even try the eggs. And when coffee ran out, had to find someone to bring more coffee. Housekeeping was not quite what I expected, but there was a quick response. It was a very busy weekend for them (A seminar and NASCAR race weekend), so I am inclined to give them a bit of a pass. This Best Western goes into our B plan for Charlotte. Hoping for renovations so it can move up to A !!!!

    5
    « Great overnight stay »

    This is a great hotel that is not far from the Billy Graham Library. The room was clean and well supplied with towels, etc. The staff are very friendly and helpful. I would recommend this hotel if you are in the area.

    5
    « Excellence »

    Best Western Plus Sterling Hotel & Suites, Charlottw, North Carolina makes one feel welcomed and at home. Utmost gracious hosts with professional and courteous staff at every level. Their exemplary Southern hospitality guarantees we will recommend booking a stay at Best Western Plus Sterling Hotel & Suites, Charlotte, North Carolina to all our family and friends!!

    5
    « Airport connection »

    We stayed at this hotel because we had an early flight out of the C harlotte airport CLT. We were able to leave our car in their parking lot and had a ride early in the morning to the airport and they picked us up when we returned; loaded our luggage in our car. It was very easy and everyone was helpful and knowledgeable. I recommend this hotel.

    4
    « Airport Convenience »

    Parking while we were away for 2 weeks with the convenience of shuttle service to and from the airport - driver was extremely courteous and friendly. We will definitely stay here again. This made the beginning and end of a cruise vacation to Alaska so much easier and cost less than parking in the airport lots.

    5
    « recommend »

    My boyfriend and I came from California to watch the Panthers play. I chose this hotel based on the price and location. Once I had already booked the hotel I read the reviews, this hotel had some reviews that made me want to cancel my stay but I'm glad I didn't. The room was nice, the hotel was clean and we really enjoyed our stay.

    1
    « Worst Hotel Stay I Have Experienced »

    The front lobby and all the hallways were cluttered with furniture. The room had a stench of mold. Before 8am the staff was assembling the furniture in the hallways yelling back and forth laughing all morning long. I got only a few hours of sleep and felt like they forgot people were staying adjacent rooms. Very unprofessional and no warning was provided.

 

Getting to the hotel ...

All directions
oFrom: The north. Take Interstate 85 South to Exit 38. Then take Interstate 77 South to Exit 6A to Woodlawn Road. Continue to the second traffic light and the Best Western Sterling Hotel & Suites is on your right. oFrom: The south. Take Interstate 77 North to Exit 6A to Woodlawn Road. Continue to second traffic light. The Best Western Sterling Hotel & Suites is on your right. oFrom: The east. Take Interstate 40 West to Interstate 85 to Exit 38. Then take Interstate 77 South to Exit 6A to Woodlawn Road. Continue to second traffic light and the Best Western Sterling Hotel & Suites is on your right. oFrom: The west. Take Interstate 40 East to Interstate 77 South to Exit 6A to Woodlawn Road. Con...

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