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Best Western Hotel Charleston, Charleston

1000 Washington Street E, 25301-1711, Charleston, United States - See on a map
Best Western Charleston - Experience the meaning of true comfort at the Best Western Charleston. The Best Western Charleston is ideally located in the center of Charleston. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Join us at Best Western Charleston, just off I-64/77 and four miles from Yeager Airport (CRW). Our hotel is within walking distance of historic downtown Charleston, where you can enjoy shopping and dining, or take in pretty views at Haddad Riverfront Park. You'll also have easy access to West Virginia State Capitol Complex, Charleston Coliseum & Convention Center, and the University of Charleston. Whether business or pleasure brings you here, you'll appreciate convenient amenities like our complimentary continental breakfast, Wi-Fi, and fitness center. Start your day with a complimentary continental breakfast featuring waffles, pastries, and other delectable offerings. Work out in our fitness center or relax with a swim in our seasonal heated outdoor pool. Laundry facilities keep your wardrobe fresh, free Wi-Fi lets you to stay connected, and free parking makes coming and going easy. We also offer event space and a friendly 24-hour front desk staff. Each non-smoking guest room features a flat-screen TV with cable, coffee, mini-refrigerator, microwave, desk, and ironing amenities. Experience all that West Virginia's capital has to offer from our optimally located hotel. Get a history fix by visiting the gold-domed State Capitol and the West Virginia Governor's Mansion. You can catch a West Virginia Power baseball game at Appalachian Power Park, go for a hike or bike ride in scenic Kanawha State Forest, and sample local goodies at the indoor/outdoor Capitol Market. The nearby Clay Center features an art museum, interactive Discovery Museum, Planetarium, and live performances. *The pool and fitness center are currently closed for renovations.

Best Western

Hotel Charleston

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 59 guest reviews
NOTE ISSUED
Excellent
17
Very Good
10
Average
5
Poor
6
Terrible
21
REFER TO NOTICE
Business Business
16
Couples Couples
7
Family Family
16
Friends getaway Friends getaway
1
Solo travel Solo travel
6
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very comfortable stay. Great Breakfast. Under renovation in May 2022"

4
Mme_X, Wisconsin 10/05/2022

Quick summary: in-town hotel with complimentary parking. Very comfortable room. Great breakfast. Wifi was a little skippy, but might be related to renovation taking place in May 2022. Friendly, professional service. We stayed in room 703 (8-story hotel) in a room with two VERY comfy beds and pillows. the room overlooks a central post office (lots of trucks) and what looks like a convention or arts center. The usual amenities we expect of a BW hotel: coffee/tea maker, fridge (this one with a freezer!), good work desk, sitting chair, chest of drawers, TV that works well with lots of channels. THANK YOU for having a printed guide, as these are disappearing and I hate scrolling through hundreds of channels. Clean bathroom with tub/shower combo. Shampoo, conditioner, body lotion included. HVAC worked very well, but the wifi was a bit skippy. The wifi issue was unexpected as the hotel was pretty empty at this time, and seemed fast enough. Spotless housekeeping. Friendly, professional service throughout. Great breakfast included two types of omelettes, sausage, waffles, breads/bagels, cereals, juices, fresh fruit, good coffee with half-and-half, not just creamer (yay!!) You are not far (walking distance) from so nice restaurants, but the streets were rather empty and we did not feel confident to walk to them. We might have done so if there was more activity around, such as when their state gov't is in session. 'Just being cautious. Due diligence: 1. The hotel is undergoing renovation. A few areas looked like they were due, e.g. dents and dings in the elevator, etc. Nothing serious to affect your comfort, but it will be a nicer hotel with some TLC. We were not at all bothered by noise, so the renovation is being managed well. 2. Parking is complimentary, but not in a secured lot. This generally does not bother me at most off-the-highway-type locations that have security cameras, but you are right in town here. I would have liked a more secure fenced lot that only guests have access to. So - we'd be happy to stay here again, with those relativley minor caveats.

"Big surprise!"

5
denningj2014, Ashland, United States 04/05/2022

This hotel has recently undergone an upgrade and the remodeled room met all our needs. The negative reviews from the past were under a different hotel brand and should not be taken into consideration when reviewing this property. We would stay here again!

"Miserable experience!"

1
zTravelFam, McLean, Virginia 21/06/2021

A calamity below 1 star hotel. Despite the advertised amenities on the hotel's website, no wifi, no cable TV, and no swimming pool. Furthermore, no A/C in the lobby, and no room keys. Breakfast was served in a nearby hotel with very limited choices and long queues. Tiny and extremely dirty gym. Dirty and often out of service elevator. Understaffed hotel with broken communication among shifts. Staff generally tried to do their best.

"DO NOT STAY IN THIS HOTEL UNDER ANY CIRCUMSTANCES!"

1
User 08/05/2021

Room was filthy to begin with, plus nobody came to clean it in the five days I was there. I was given one towel and two rags, even though the room was for two people. Nobody ever restocked the towels. Went to the front desk and asked for more towels. Was told they were in the dryer and to come back in the morning. Came back in the morning and they still hadn't even been washed, so the worker from the night before lied to me. TV also didn't work. When I called front desk the same guy who lied to me said he would tell the maintenance guy to come fix it when he got there. No maintenance man ever came and I later found out that none of the TVs in the hotel worked and it had been that way for some time, so the worker must have known about it yet nothing was said at check-in or on the phone. Literally could not see out my window because it was so dirty. Elevators and room keys randomly stop working. Sign in the room says if you forgot anything to ask for complementary items at the front desk. They don't have any. Same guy as before also lied to me about when the manager would be there. One desk worker was actually honest about the hotel, but still was generally unhelpful. Did not call manager when there were literally no clean towels in the entire place and multiple people in need. I could go on and on. Probably the worst experience I've had with any business in my life

"No Hair Dryer, Ants in Room, TV was Broken"

1
User 23/04/2021

This hotel was run down which I was prepared for, but it was a lot worse than I would have expected. I arrived about 6:00 on a Thursday night and had an 7:20 flight the next morning. During that time I had one bag of sour patch kids which was folded over and sealed with a chip clip sitting on the tv stand, and by the next morning when I left there were ants all over my food and belongings. It was so gross. Also, the website says they have hair driers, but they don't. When I asked the front desk staff was so rude and implied I was an idiot for asking and that I needed to learn to take care of myself. I have traveled all over the world and stayed in all kinds of places, so I have reasonable expectations for what I will get with a Ramada in West Virginia verse other locations, but this was upsetting. Very disappointed in the lack of service and cleanliness.

"Be warned!"

1
laurenenderle, Louisville, Kentucky 06/04/2021

Table had loose tobacco from previous guest. Box springs exposed. Drawers missing knobs. Blood stain sheet. Dirty sheet in hall all day. No mask maintenance man. Homeless camp a few yards behind building.

"friendly staff, quiet stay"

4
User 09/02/2021

could be cleaner, fitness center being open would be nice. Stains on carpet getting off on the floor to room. Overall this was a decent stay. Will say again. very convenient to downtown area. Bed is comfortable

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.