Best Western Hotel Grand Parc

Great little break with the family stayed here for 2 nights, 1 day in paris and 1 day in disney, staff are friendly and welcoming. Just outside the hotel there is a little bakery, fresh croissants, breads and cakes, well worth a visit, there is a massive shopping centre near by where we parked to get the train into paris, loads of food places there its called Val'd europe

Fantastic location. Very helpful staff a full five star

We found their hotel great. We contacted them in advance of booking to make sure my daughter's needs would be met. We had fast, helpful, responses and our requests were honoured (we booked 3rd party). The bird theme of the hotel - and actual birds in reception - were fabulous for helping regulate my autistic daughter and staff were happy to oblige with extra towels etc. We used bolt to get to Disney which was quick and easy. After fireworks just walk past 5 guys and then up the road past car park and bus stops to the top of the street to avoid a long wait. We really appreciated the area the hotel was in - small supermarket, fabulous boulangerie and pharmacy within a 3 minute walk and quiet.

Stayed for 3 nights as a base for Disney and central Paris. Stayed in the blue family room on the top floor. The room was clean and had everything we needed. The coffee pod machine was a great addition. We only had breakfast on the morning we went to Disney. It's a standard continental but they also provide some hot options such as scrambled eggs, pork sausages and bacon. It was nothing fancy but it did the job! Location is brilliant, took a pre booked bolt taxi into Disney which took about 15 mins. The hotel is in a lovely neighbourhood. We ate in a restaurant within walking distance of the hotel. There's also a mini supermarket, pharmacy and car Chargers just down the road. All the staff were very helpful and friendly.

My family and I spent three nights at this hotel. It was pleasant. The hotel is small with few amenities but was adequate for our purpose. We used the hotel as a base for our trip to Disneyland Paris. The hotel is located in a lovely, quiet residential area. There are a few places to eat nearby and an indoor swimming pool around the corner which we did not try. The bus stops are close by to access Gare Val d'Europe for the train to Disneyland. The rooms are ok, if a bit dusty. The room decor is eccentric with a repeating pattern of budgies all over the walls. I was in the yellow room with family members in a green room and blue room. Breakfast was a standard continental. Hot options were pork sausages, bacon and scrambled eggs, none of which I can eat. There were limited vegetarian options and no vegan options for breakfast. Management, please provide more options for people with different dietary needs. Tania is a very hard working host. She very quickly recognises guests and memorises their room numbers. Watching Tania multitasking was impressive all while keeping her cool and remaining professional throughout, she is fluent in at least 3 possibly 4 languages. Management, give Tania a raise 😀

I was really worried after seeing previous reviews. However the hotel is clean, breakfast is all you could need and the location is great for Disney. However, the staff do not like guests. Anything you ask for is a hassle (like asking for more towels). The bar is an ornament. Its never open and if they can be bothered to speak its to say them have no alcohol. Im not an alcoholic but I definitely enjoy a glass of wine in an evening once my kids are in bed.

Everything was perfect, Maureen, the blonde lady at the reception, help us to move in the new room, the first one was really tiny, and she helped us with a new larger room

Thank you for having us, thank you to the manager and the night team member for calling the tax for us. We had a lovely stay and got to Disney safely and back. Local train and business were great. We got to the airport and home safe I was very impressed with your wooden key cards. Thank you

Just returned home after an amazing holiday to Disneyland Paris. This is a charming little hotel, in a great location for Disneyland and Paris city centre. Despite all the other negative reviews, we found the staff to be friendly and helpful. It certainly helps to speak French with them!! Hotel is beautifully decorated and clean. My daughters loved the budgies in reception, 'Best' and 'Western!!' The room was comfortable and my daughters also loved the bunk beds!! Air con was noisy but we had a big window, and the Television worked fine!! Towels changed daily and room cleaned. Breakfast was included in the price. Plenty of choice for all the family and delicious. Hotel was peaceful and quiet which was perfect after a busy day in Disneyland Paris. Great location for Disneyland. We used the Bolt app, taxi was €12 . Great bus service also. Bus to Val d' Europe shopping centre took 6 minutes. Trains available from Gare Val d' Europe to Disneyland and also into Paris City centre. It takes 45 minutes to reach the centre of Paris, and train fares are very reasonable. We thoroughly enjoyed our holiday!!

After a few good stays, we had a really disappointing stay in November, which will likely be our last here. It's quite isolated, so not much around hotel. Beds this time seemed very uncomfortable too, so not too great of a sleep (not great when you have hours in Disney upcoming)

My daughter and I travelled here to visit Paris city and Disneyland and it was a perfect location. Tucked away from the hustle and bustle but only 10 minutes by uber/bolt to the nearest train station and Disneyland, which arrived within 2 minutes. Shops and pharmacy also nearby. Staff were polite and helpful. Most importantly for us, we were afforded privacy and space. Rooms were clean and comfortable. Communal spaces were informal, relaxed and well maintained. The 2 little feathered reception guests were delightful and my daughter was completely enamoured. Only slight negative, there was no bath in the bathroom as pictured (which I'm sure would have been swopped had I asked). Thank you for a peaceful break and we hope to come back again some day soon.

The hotel is very clean, the staff are kind and helpful and the breakfast service is above average. However, upon check in the hotel requires €150 deposit which I was informed it would be returned to me on the day we checked out (22/02/25) and after emailing them, etc I still have not yet received the deposit back (11/03/25). We also requested a taxi to the nearest train station (Val d'Europe) which typically costs €10 but were charged €30 (just 3 ppl with 1 piece of hand luggage each) and were told the price was stipulated by the hotel.

Lovely hotel! Quiet and clean. 10 mins from Disney, we got a bolt via app cost £6ish. No mini fridge or microwave in room but available in lobby! Staff really friendly, thank you to the lady on reception today who got my room checked and refunded my 150 euro before leaving! Recommend the hotel and I'm a busy bugger! On a road with food shop, bakery, pharmacist etc. Can order food to hotel reception on phone, brilliant! Thanks gor fab stay!

Very peaceful hotel and I look forward to going back there. My daughter always went to the parrot. The staff were amazing and loving. Hotel was very clean. I still keep the free pen as a reminder of my stay there. There's a place for kids to play, breakfast was amazing…very clean hotel😍😍😍

I stayed here for 3 nights and was not impressed at all very disappointed said it had a pool and was more like a hot tub with cold water in it the cooked breakfast was not well cooked or none existent the rooms were too small and cluttered with bed no space to move the day receptionist was hopeless she got me lost after I asked for directions of where to get off the bus but does look nice and the rooms are tastefully decorated and it's very clean. There was nobody working behind the bar and could only eat at breakfast time because they didn't sell any other food. I certainly wouldn't recommend it to anyone and isn't good value for money at €167 per night.

Arrived after a 7 hour drive to be shown to a box of a room for a family of 4. Stank of stale cigarettes, bunk bed across window , so hardly safe for the child on top bunk to sleep if window open . Refused to stay . Asked reception for refund . Reluctantly agreed with all staff then very off with us while processed . Fair enough if you only expect a bed , but to charge €268. Is outrageous . If you get a deal for €50 fine , otherwise steer clear . Found all the ( stuffed ?!) birds in cages weird too ! Creepy . We found Novotel down road for just €30 more with fab facilities , comfy beds , excellent breakfast . You have been warned !

Don't bother paying to stay here. Hotel needs a revamp, broken shower in our room as had to have a bath which was also leaking. Told reception staff who didn't see to care and were very rude and abrupt

We're annual pass holders at Disneyland Paris, and always travel by car, We stayed at the chanteloup hotel during our most recent trip, and thoroughly enjoyed our stay! Very clean room and bathroom, modern, friendly night and morning receptionist, I can really recommend this hotel for short stays. We stayed at chain budget hotels and paid more, this is definitely a better option! We chose not to have breakfast at the hotel, so I have no info on that part.

We stayed at this hotel about 15 years ago, and thought we would give it another try, it is in a good location if you have a car about 30 minutes from Disney theme parks and village. They offer a Disney transfer by bus once a day at 09:30 and again at 18:30, there is a fee for this, but you really will need a car to stay here. Check in was easy and the reception desk is open until midnight, so you can go straight to the parks and have a late check in, check out is 11 am. The rooms are in the process of all being re decorated, we had a really nice room on the second floor, rather on the small side , However the room was not finished and really should not have been used until all the work was done. We entered our room and there was no fire instructions on the back of the door. The heating controls were hanging out the wall, the shower head was not attached to the wall, making having a shower very difficult, the plugs did not work properly and escaped through the gap, so bathing was also difficult as the water kept disappearing, there was also no holder for the toilet paper, and the small light in the bedroom did not have a bulb in it. At 2am the fire alarm went off, we left our room and headed to the stairs, there was no emergency lights on in the corridor which was in blackness, no emergency exit sign above the door of the staircase, and when we reached the bottom of the stairs the door could not be opened properly the exits was partially blocked with carpets and other items, so to exit was not as easy as it should have been. Upon entering the garden where other families were waiting for instructions the alarms were still going off, after 15 minutes no staff member came to talk to us, no one was checking to see who had left there rooms, other guests were still in their rooms and shouting out of the windows. We walked round to the front entrance and re entered through reception. Other families were sitting in reception, there was one staff member who was quite obviously out of her depth trying to manage this situation. We thought it strange that no emergency service arrived at the hotel, and for a long while no one seemed to know what was happening. It transpires that a guest had been smoking in her their room and this triggered the alarm. The hotel needs to spend some time on staff training and clearly mark the emergency exits, keep the doors and aisles clear at all times, for the safety of its guests.

Great location, the hotel is in a lovely community, all new by the looks of things, felt safe walking about the local area, rooms are basic but adequate for our needs, the staff were all very friendly and helpful, Tina on reception was great help printing Disney passes. Great new supermarket only a few hundred yards up the road and a restaurant across the road, cash machine is handy as well if you need Euros. There is also a decent takeaway pizza shop about a mile from the hotel, very tasty!

Location is good when you go by car. There is no transfer to the Disneyland hotel or no public transport. So you will have to go to the parc by car. Breakfast is awfull and very limited. Room is small but OK and clean.

The experience we had was one of the worst ever. Entering the hotel was a strong odour of urine and cigarettes at the front entrance. The man at the desk was nice enough of course the condition of the hotel was not his fault. Entering the hall waus there was diet and looked like it had not been painted in 20 years. The elevator floor had not been washed in forever either. I was getting a uneasy grossed out feeling. We got into the room and the walls were filthy, the room Stunk of dust and dirt. The remote control was not available and we had to put a 10 euro deposited to be able to use it! My husband and I were completed disappointed and really upset at the price they have the odasity to charge! On the site was one price and when we arrived they charge 20 euro more. It was late we were tired so we paid it. Nothing included but dirtness and dust. Never . Never. Again! If I could rate -0 I would!