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Best Western Plus Excelsior Chamonix Hotel Spa, Chamonix Mont Blanc

4.0/5  - basé sur 509 notations.
251 Chemin Saint Roch, 74400, Chamonix Mont Blanc, France - See map

With its early 20th century architecture, the Best Western Plus Excelsior Chamonix Hotel Spa is just over 1. 6 kilometers from the La Flegere ski slopes. It offers an outdoor swimming pool and panoramic views of the Mont Blanc mountain range. The guest rooms are modern, with a simple design. All rooms are equipped with private bathrooms and a Wi-Fi Internet connection. The on-site restaurant serves breakfast every morning and French cuisine every evening. From the train station of Le Fayet or Chamonix, a shuttle service can be organized to the hotel upon request. A bus which goes to Les Praz, Argentiere et Le Brevent ski resorts has a station next to the hotel.

Best Western Plus

Excelsior Chamonix Hotel Spa

LABEL_ITINERAIRE

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Hotel advantages

  • Spa
    Spa
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
Traveler's Choice
 
based on 511 guest reviews
NOTE ISSUED
Excellent
204
Very Good
180
Average
76
Poor
31
Terrible
20
REFER TO NOTICE
Business Business
15
Couples Couples
315
Family Family
93
Friends getaway Friends getaway
52
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel shame about the noise!"

4
12/07/2018

We are on our 5th night stay and firstly we have to say the hotel has been great the only down side is the noise....we are in a room above reception and the delivery's come early morning every other day. As it's summer and hot we have had the windows open as no air con which won't have helped but these delivery's are too early! Please make them an hour later at least.

"Beautiful Chamonix"

4
11/07/2018

We stayed there for 2 days and it was great. We were there to explore and hike the mountains. After a long day of hiking it was great to go for a swim and have a drink by the pool. We had some confusion with our reservation and Romain at the front desk was fantastic. He went above and beyond to fix the issue. JD

"Great location, heated pool and amazing views"

5
10/07/2018

We loved our 3 night stay here. It is out of town so you need a car, or use the bus or train, both of which stop a few minutes away. Fabulous heated pool with views of the mountains. Rooms were standard fair - we had a 3rd floor overlooking pool and the mountains. Staff very helpful and all speak good English. Breakfast was fine. The hot choices of scrambles egg, sausgage and bacon look very unappetising so we just had croissants, bread, fruit, cheese, pancakes and yoghurts. There is also a juicing machine if want a healthy start to the day. Plenty of free parking.

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear David and Hannah, Thank you very much for staying within our hotel. We benefit from privilege location with stunning views of the Mont Blanc and the mountains, and we provide free swimming pool and spa facilities for all guests. We hope to see you very soon at Excelsior ! Kindest Regards

"Summer holiday in Chamonix"

3
09/07/2018

Upon arrival we received a top floor room with no normal windows. One small window by the floor and two roof windows. Not that big a problem as there is a spacious pool area with a nice pool, sun beds and a bar. So there is somewhere to relax when not out and about in Chamonix. This morning the pool area was closed due to ad-hoc pool maintenance “as a lot of children” had been in the pool yesterday. Needless to say our kids where a bit disappointed, but were told to wait as the pool were scheduled to open at 16:00. Returning from a trip to Chamonix it turned out the pool were closed “until tomorrow” due to “high levels of chloride”. As compensation we were offered free breakfast. Which by the way is nothing more than below average. Next time we are staying somewhere else so we don't have to pay a premium for something not available.

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Thomas, We thank you for staying with us and for your remarks regarding our establishment. Indeed we suffered from a sudden maintenance of the swimming pool du to high level of chlorine and we did not want to take any risks. We apologise for that inconvenience and we hope to see you very soon. Kindest Regards

"Excellent but be careful with the room's view!"

3
08/07/2018

The positive sides: The view of this hotel is absolutely stunning from the outside terrasse and swimming pool! The staff is very nice, friendly and thoughtful. The rooms are spacious and clean, with a kettle, cosmetic products, comfy beds with all kinds of pillows. In general, the hotel is wheelchair friendly. The swimming pool is fab and all the common area as well. The hotel is located in a peaceful area, not in the city center and close to a lot of outdoor activities. Negative sides: The view of the room can be a total disaster (see picture attached) and that's not what you expect from an hotel located in such a beautiful area. Be careful that a “superior room with balcony” (pretty expensive by the way) doesn't mean “mountain view”, doesn't even mean “view” at all as you can have the window of your neighbour at 2 meters from yours! For an hotel of this level, that is pretty unacceptable. You can expect that kind of surprise in Paris, but please, not in Chamonix! The restaurant is very good, but the menu is pretty limited if you plan to eat there every day for a week. In general I recommend this hotel but make sure your room is well located!

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Anne-Sophie, We thank you for staying with us and for your remarks regarding our establishment. We will take them into account and will do our very best to improve our service. We hope to see you very soon. Kindest Regards

"Amazing view but very loud pool music"

3
25/06/2018

Generally this is a decent hotel. It is clean, the rooms are modern and the staff is for the most part friendly. Unfortunately, it is also a very loud hotel. They blast horrible techno music at the pool all day- making the little balconies useless! If you are trying to enjoy a quiet view of the mountains-forget it! People who choose this hotel choose it because it is not in noisy downtown Chamonix - so they want it to be quiet. Please turn off the music! If I want to go to Mallorca I'll go to Mallorca! I stayed here for 10 days and while the breakfast is good the breakfast staff is very grumpy and at times downright unfriendly. The pictures on their website showing table cloths outside is untrue- there were no table cloths ever. The Spa is nice but either sauna can't fit more than 3 people so ...with a hotel for more than 200 people this can get a bit tricky. Again! Fix your music-noise issue and this place could be great!

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Chris, thank you for staying with us and for your review about our hotel. We are very attentive to our customer's remarks and we will make our establishment as quietful as possible especially around the swimming pool, to enjoy the surroundings. All the team hope to welcome you again to prove our improvement. Best Regards

"Freezing but gorgeous"

5
31/05/2018

It was freezing winter when I stayed with family. The staffs were all friendly even though we arrived at late evening. Not only the room was comfortably unique and warm, the mountainous view was gorgeous! The kids were also enjoying the indoor playing ground which was provided for good!

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear host, we are glad that you had a great stay with us. All the Excelsior's team is looking forward to welcoming you again soon. Sincerely

"Enjoyed "

4
29/05/2018

About 10/15 minutes taxi ride from the Centre although free bus and train ride is only a 5 mins walk , drinks and food were expensive . Front desk staff are very helpful and check in and out was easy . The pool wasn't open ( late May) but beautiful view of the mountains from our room

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Sir, Thank you for staying with us. Indeed our heated swimming pool is open from beginning of June. Hope to see you very soon. Sincerely

"view magnifique"

4
30/04/2018

the hotel was really well placed and when we opened our window.. superior room with mountain view it was perfectly framed the sun was out and the snow was glistening. The hotel was clean and the reception was good.. out door pool not open and we didnt use the spa as wa were only there for 1 night.. I noticed ramps for wheel chairs ..thumbs up

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Madam, thank you for staying with us. The swimming pool is closed during winter but is warmed from June to September, according to the weather conditions. We can also accomodate disabled people. We hope to see you very soon. Sincerely

"Bad service and not great location "

1
15/03/2018

We stayed at this hotel for 5 days for a ski trip just last week and even if the hotel is nice, the service and mainly the reception is awful! Took 30 mins to check in (the guy couldn't even find my room) and other 30 mins to check out as the bill didn't make any sense. Plus we had dinner as a big group there at the hotel one night and it was bad. We agreed with the manager they wouldn't let us pay for it and instead they cheekily make some people pay at check out instead of just removing it in the first place without not even hesitating. It's not right and pretty unprofessional. They even charged us 35 euros one night just to call a taxi (so add the price of the ride on top of that) and you need a taxi to go everywhere given the location of this hotel. Keep that in mind! I heard that other people that had dinner at the hotel another night were happy with the food but strongly suggest not to go with big groups. The spa is probably the best thing this hotel has. From the facilities to the staff. For the same price you can definitely find something better.

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Madam, Please receive our apologise for the inconvenience you had during your stay. We talked about the bad experience you had during the dinner with the group (HACKER) and we offered for you the choice among the a la carte menu instead of the set menu you discussed with Pauline our Commercial Manager. At your check-out we spoke with your group leader Mister Hacker who were sick after his dinner, and we aggreed to remove for him only the price of the menu. Concerning the bus shuttle, indeed there is a bus every 30 minutes, then a night bus takes place. The taxi is an other option but is very expensive in chamonix. We are sorry about that. Have a very nice day and see you soon at Excelsior Chamonix. Sincerely

"It's a Best Western!"

3
04/03/2018

We decided late in the game to go to Chamonix for the weekend. Most everything was booked but Excelsior had rooms. Staff was nice, rooms are SMALL, bathroom amenities are practically non-existent. There's a ski rental in garage but they gave my husband defective boots (wouldn't click into skis). Spa is a NO GO! The therapist who did my massage & facial DID NOT know what she was doing!!! If you book here, just remember, it IS a Best Western

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Martha, Please receive our apologise for the problems you had during your stay. First of all we will ask our housekeeping staff to provide anought welcome products in the rooms. Concerning the ski shop, we told the manager about the defective boots in order to improve the checks before your arrival. Finally, we are confused that the spa terapists did not satisfied you about your massage and we will provide training to our employees to improve the service. Thanks for your remarks and we hope to see you soon to demonstrate our improvement. Regards

"Theft of property from room, terrible view, very poor staff service and even worse attitude."

1
01/03/2018

On the evening of the third day of our stay my daughter realised that her bear was no long in her bed. We turned the room upside down but the bear was nowhere to be found. We noticed that the linen had been changed so went to reception and asked if someone had taken the bear with the linen. Initially they said they hadn't but when we returned in the morning and insisted they call the laundry the reception manager said they had found the bear and would be sent from the laundry the following day. We asked the following day and were told the laundry and bear had arrived at the hotel at 3am so there was none one to accept the delivery. It seemed odd the laundry would drive from Annecy (where we were told the laundry was) on a whim. After more promises for the following two days we were told the bear wouldn't be back until the Monday. This was after our departure so they took our home and email address and promised again that the bear would be sent out. It is now over a week since we left and have had no contact other than when I rang and talked to the general manager who told me they don't have the bear and don't know where it is. We now don't know if the bear was taken by staff so was never at the laundry or if they just never bothered to get it back. Whatever the truth is, my 13 year old daughter has lost a bear she has had for 11 years. And the last thing the general manager said to me when I rang was she didn't have the bear so what did I expect her to do. Terrible service and even worse attitude. Other than the above the hotel was OK. Wouldn't consider staying for a ski holiday without a car as no chance of getting the bus to Argentiere or Le Tour as they are full when they leave Chamonix, so forced to get the bus to Flegere which only has a cable car and massive queues, or in to Chamonix a get a bus to Les Houches or Brevent We had a car so not a problem. Only ate at the restaurant once and food was OK Bar meals seemed expensive, 88 euros for cheese fondue for 4 and only got bread to dip. We were in room 171 so had a view of a brick wall, someone else's window and a stainless steel chimney. We asked to move when we arrived and were told the hotel was full so we just kept the net curtain shut. When we arrived we asked about parking and were told we could park in the garage for 15 euros per night or in the street outside the hotel were there was very limited space. It was only two days before we left that we found the hotel car park at the rear. It's free to park here but was never mentioned. Possibly if we had any kind of a view we would have seen this earlier. Just as a final note I used Skiset who have a room in the hotel garage for ski hire. They gave me a quote when I arrived for 452 euros but when I returned them they insisted the price was 572. They would only accept the amount when I showed them the written quote. If I hadn't kept this I would have been over charged. We go on holiday 3 or 4 times a year and have had good and bad holidays over the years, I've never felt the need to put a review on trip advisor, never mind a bad one but the overall experience we had at this hotel was terrible. We have now been back 9 days. When we turned form holiday I contacted Best Western customer services. They guaranteed the hotel would contact me within 7 days and guess what!

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Sir and Madam Dyson, Please receive our apologise for the late answer as we were looking for your teddy bear among every part of the hotel with no success. We tried to contact the laundry company that assured us they had put the bear in a laundry bag, but we checked every bags and no bear found. We understand your loss and the disappointment that you had during your stay, we will keep continue to look everywhere we can in order to find it. We will inform you about our research. Kind regards

"Located slightly outside of Chamonix. But still a good hotel!"

4
24/02/2018

The hotel is located slightly outside of Chamonix in a very small village called Les Tines. When travelling to Chamonix it is really helpful to have a car as a method of transportation since Chamonix consist of several small ski-systems with car/skibus distance between them. Since we had a mini-van, I had no problem with the location of the hotel since it was an equal distance both ways to the nearest ski-system. But there was a ski-bus and train station closely besides. We stayed in two connecting two-bed-rooms on the 2nd floor. I was very pleased with the rooms. Although, I would have liked to have a few hangers by the door so you could have hanged your ski clothes there. The bed was comfortable. I found the pillows a bit too soft, but the rest of my family didn't mind. Enough space in the bathroom for toiletry bags. Large, soft towels. Shampoo, soap, sewing kit, wipes, etc. were supplied. The restaurant downstairs served breakfast and dinner. The breakfast was good and offered almost everything you can ask for. The dinner tasted good, however, there were quite few options to chose from and very expensive. A few nights we took the van to the neighbour village and ate there instead, equally yummy food and definitely a lot less expensive! The hotel had wifi, sometimes it didn't work very well. Other times we were able to stream live TV from the Ipad. Polite and helpful staff. There is a ski locker room down in the garage where you can put your skis, poles and boots.

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Sir, Thank you for your kind review about our hotel. Indeed the Chamonix Bus service allow to easily travel to main ski spots and city center. At night, Chamo'Nuit Bus service takes place. About your accomodation, we will ensure you have enough hangers for ski stuffs. We will inform the restaurant team about your experience and we will improve the choice of dishes. We hope however that you had a great stay with us. See you soon at Excelsior Chamonix****

"Other guests walked into our room!"

2
12/02/2018

The hotel staff mistakenly gave access to our room to some other guests, who walked in to our room consequently. Luckily we were there, and got to know of this. Upon raising it to the staff at the front desk, they did apologise and sent as half a bottle of champagne as an apology gesture. I would have let this slip, until later in the night, upon our return to the hotel, we found ourselves locked out of our room. I understand that they probably killed access to our room from all cards (time to upgrade the IT systems I guess?), but the gentleman at the front desk was absolutely unsympathetic, and when I threw a fit that I'd had enough of their inefficiency with key management, he replied in a matter of fact way, asking us to use the deadbolt - instead of assuring us that nobody would walk in to our privacy and no further mishaps with keys would happen. It's a 4 star hotel - at least learn to manage your keys!

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Mister Maheshwari, Please receive our apologises for the problem you encountered during you stay. There was a mistake with the keys indeed and we informed the staff in order to improve our vigilence. However, we hope that you had a great stay with us and we hope to see you again very soon to prove our quality of service. Sincerely.

"Very nice and coomfortable"

5
09/02/2018

I had a great time at this hotel. The staff is really nice and there is all the comfort. Good continental breakfast with fresh fruits for those who like and the spa after a day skiing is just perfect! Also the restaurant is really good.

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Sir, Thank you for your kind remarks about our establishment. All the staff has been please to welcome you. We hope to see you very soon for a next stay. Sincerely

"Overpriced, terrible WiFi, rudest hotel owner ever met, totally disorganised"

1
05/02/2018

Stayed here over new year. Arrived v late went to room, WiFi not working on iPhone or hp laptop which I needed for work. Receptionist comes up, simply says WiFi is working fine because seemed to be working on his device (which for all I know was connected to a different WiFi network than guests use). I demonstrated clearly that both my devices it wasn't working and he simply said I was incorrect and WiFi was working fine. He was exceptionally rude so I told him he must be the owner since only the owner would be so rude to a guest. He confirmed he was the owner. He did, to be fair, offer to change my room next day. Sure enough I came to reception next morning and they were ready to change my room. Owner still thinks I am a moron because I hear him say in French that the WiFi in room [x] works better than my original room so his employees should put me there. I.e. he knew full well the night prior that WiFi do not work in my original room. In fact, the WiFi in my new room was also poor but better. My hp laptop still did not connect though. Later I heard another guest arguing with someone at reception about the WiFi in his room and the answer from the receptionist was the same “must be your device, WiFi works great in the hotel”. It is a joke that in 2017, a hotel charges €300 in a first-world country and have crappy WiFi - AND deliberately lie to their customers when they know the WiFi doesn't work properly. The owner and best western should be ashamed. Another thing to note - note how reception just notes messages and requests down on random scraps of paper lying at hand - no system in place. Example - I left a sweater at the hotel. I called a few weeks later to say I had lost it. A message was taken, said I'd get a call back, I never got a call back. Called back another day, they said they'd check and email me. Never got an email. So I actually WENT THERE and after waiting a few minutes while someone actually went to look for it (before this, I actually don't know if anyone had looked for it in the 4-5 days since I actually called about the sweater) I left and was told they'd call me if they found it. They did call me a little later to say sorry they couldn't find it. Then, if you can believe it, a couple hours later, they called to say they found it!! So it took me 4-5 attempts over 4-5 days to get this silly jumper. I know for a FACT the hotel's initial reaction will be well, it's my sweater, I shouldn't have left it, it is not the hotels responsibility to have systems in place to track lost property. Well actually that very much IS the hotel's duty if they're going to charge €300+ a night. The whole place is just completely disorganized, like Fawlty Towers except the owner of this place doesn't appear to give two hoots if things go right or not. Just abysmal management from an owner who is probably too stuck in his ways of running the hotel for the last (x) years to put proper, basic hotel systems in place. It is a shame because almost everything else about the hotel was great: breakfast, rooms, cleanliness, all staff except the owner and the poor employees forced to lie to guests about the WiFi - they do a terrific job other than that!!!

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Sir, We sincerely apologise about the problems during your stay. Concerning the WIFI, there was some common problem on Chamonix because of the snowfall, impacting though the quality of the WIFI signal. However, we hope you had a great time with us, and we hope to see you soon for a future stay, in order for us to prove our improvements. Sincerely

"Winter: Great venue for single skiiers and it seems, for groups"

5
03/02/2018

This review is ski-specific. I booked this hotel for February 1-3, 2018, at the last minute when I had the chance to stay over in France and ski. I had a 2 day free pass to ski in Chamonix. I selected this hotel because I got a deal, it had an attached rental ski shop, and a spa. The hotel far exceeded my expectations. The room had a view of the cliff opposite (no view to speak of), but as I was skiing or touristing during daylight hours, I did not care. The bed was very comfortable with excellent linens. Re food at the hotel: I had dinner two of the three nights I was there. I had low expectations (a Best Western, after all) and boy was I surprised. The food was beyond excellent. Each night there's a different a prix fixe menu, and then a larger a la carte menu. Everything I had was delicious; I ordered two selections from the prix fixe menu -- so you can't go wrong. The a la carte menu has vegetarian selections -- I didn't notice if there were vegetarian options on the a la carte menu. The breakfast buffet has a wide range of selections, all of which I found good to excellent. Pro-tip: the quality of the fresh fruit was very good. The ski shop is pretty modest; my boots were great but the skis less so. Chamonix has a robust bus system during the day; the hotel is about a 7 minute walk from La Tines bus stop, which got me everywhere I needed to go, namely, Les Praz/Flégère for the tram serving that ski domain, and Chamonix Central. I did use the spa: the steam room (hammam) the sauna, and a massage. You need to bring a bathing suit -- they are required in the hammam, the sauna, and the jacuzzi. The steam room is odd -- it is big, but only has a single bench on 3 walls. This may not be French odd, but it was odd to me. The sauna is much smaller with the usual banks of benches. I was able to book a massage at the last minute. I had an excellent deep tissue massage from Xaviere (I'm missing some accents, but I don't know where to put them). Very competent. If you are planning to visit at a busy time, you may wish to book in advance. I gather during the summer, there is also a heated swimming pool AND they serve lunch. There may be bike rentals as well, I don't know. Every single member of the staff I interacted with was both pleasant and professional. All spoke English, for which my rusty French was grateful. Re the "does the hotel have a business center" -- there's a Microsoft computer available for public use. The front desk staff was very helpful though when I gave them a flash drive device with about 5 pages of documents to print. It's not a "quaint" hotel -- too modern, but not soulless either. As far as accessibility: there's a ramp to the front desk, and an elevator thereafter. However (as far as US accessibility standards) the elevator is small, and I don't know if the ramp meets current ADA requirements, but the turning radius from one pitch of the ramp to the next looked small. I also don't know about the bathrooms.

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Madam Ditz, Thank you very much for your precise review of your stay with us. We informed our Chef and the restaurant team of your satisfaction about your meals, our credo is to provide fresh and local food to increase our quality. Also, we change every day our "Today's Menu" in order to refresh. Concerning the Ski shop, we will advise our staff in order to give better advice and materials given to wish. We will tell Xavière about your satisfaction concerning the spa. Indeed, we will advise our guests about taking bath suits prior to their arrival. The swimming pool is heated during summer, but we do not rent bikes on the high season, because chamonix has a lot of rental shops. Finally, about the accessibility to disabled people, we do provide rooms and access ramps for them to access the hotel. Every member of Excelsior was pleased to welcome you Madam Ditz, and we hope to see you very soon. Sincerely

"Ski Holiday with family"

5
30/01/2018

Great deal on Vogage prive half board basis , deluxe room with balcony . Room spotless . Staff delightful , the hotel was very quiet the first few days which wasn't a problem for us , but i think the breakfast was neglected a bit because there wasn't many guests. Food in the evening was amazing although got a bit samey after a while . Drinks very expensive so be warned . Half way thru stay the hotel was overtaken by men on mobile phones constantly , meetings were held whilst we were having dinner in the restaurant which wasn't great . Tin peaches whilst the conference dinned on fresh fruit designer delights the next day at breakfast . Spa area very small and would suggest they did a booking system as very crowed later in the week . Free heated ski lockers and ski hire shop on site Location was perfect , free buses all day and trains , literally 5 min walk to stop , take 02 or 11 for place du mont to access most things , or change of chamonix centre to go futher afield . Visit Aguille de midi AMAZING and glace de mer aslo AMAZING and not to be missed . Overall a fab time in Chamonix and would defiantly return to this hotel if we could get the same deal

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Miss Wilson, Thank you for staying with us and for your remarks. We will inform the spa in order to find solutions to uncrowd it, such as your booking system. We are sorry about the noise due to conference, and we hope to see you soon in order to improve our service. Kindest regards

"Ski holiday"

4
26/01/2018

Got a great deal on this through Anna voyage prive. Hotel is lovely, large room with double aspect and balcony, which didn't get any sun. Great bathroom, lousy storage! No where to hide away your luggage, and on a skiing trip you need place to put all the bulky suits! Bring swimwear as it's needed for the jacuzzi and steam room. Breakfast was good, but half way through our week the fresh fruit changed to tinned peaches! Everything else on offer was great, best croissants ever! Dinner was ok, nothing spectacular! We were on half board basis. Position of the hotel wasn't good. You had to walk about 200 meters to catch a bus going either way. Our first few days most of the Resort was closed due to bad weather and avalanche risk, so only LES Houches was open and therefore really crowded. Unfortunately the hotel had a couple of seminars going on so the lounge area and children's room was unavailable to guests for a couple of days, not good for a 4 star place! Staff were all friendly and helpful, most spoke very good English. Think the hotel could do with a courtesy bus as it's so far away from ski lifts and town centre, especially as it claims to be a 4 star.

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear guest, Thank you for staying with us and for your remarks. Our location benefit from our guests because we have a quiet place, and we are at less than 10 minutes from the first ski station by bus. However, we take into account your suggestions and we will inform our staff in order to improve our service. Hope to see you for another stay. Sincerely

"Visit for a Ski Holiday"

5
24/01/2018

Quiet situation, just what we wanted. Lovely room, paid a little more for an upgrade. Had balcony and lovely view. Food delightful. We had half board and the menu of the day was always to our liking. Staff efficient and friendly. We stayed a week and had good service throughout. Modern ski storage. Not too far to walk to the ski bus. Our favourite, of the Chamonix resorts is Le Tour. Room serviced well every day.

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Sir, We thank you for your kind review. We hope to see you very soon. Sincerely

"Cozy lovable place"

5
03/01/2018

I love this hotel. Exactly what I hoped from a 4 star - great services, not too fancy, but a really nice and clean feeling. I stayed there with my twin boys and their care and attention to children is great! Really accommodating. There's a playroom for them, a spa for me, and a bus stop and train station nearby! Food is tasty - I only wish there were a few more vegetable options for breakfast but no biggie. I love this place and have booked another stay.

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to post a wonderful review further to your recent stay at the Best Western Plus Excelsior Chamonix. We are happy to read that you enjoyed our establishment and booked again with us ! Looking forward to have the pleasure of welcoming you back soon. Kind regards

"Comfortable, friendly, great location "

5
02/01/2018

Loved this hotel, it's out of the main centre so it's quiet with lovely views of the mountain. The bus stop is only two minutes walk to take you into chamonix centre or up to the ski runs, it takes 10 minutes to get into Chamonix centre and the buses run every half an hour until 11pm, they're free during he day. The room was really comfortable and the spa facilities (jacuzzi and sauna) were lovely after a day of skiing (although they get very busy at peak times). The staff were wonderful and helped us dig our car out after a large snowfall. I would highly recommend this hotel and we'll definitely stay here again when we next visit Chamonix.

Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Thank you for taking the time to post a wonderful review further to your recent stay at the Best Western Plus Excelsior Chamonix. We are happy to read that you enjoyed our establishment. Looking forward to have the pleasure of welcoming you back soon. Kind regards

"Beautiful Views"

4
05/11/2017

We booked the standard double at first, then decided to upgrade to the balcony with view of Mt. Blanc. Honestly, if you book here, make sure you get a room like that! It really is what made this 3-stars to 4-stars. The view was perfect and I loved waking up every morning with coffee in hand on the balcony. The room was comfortable and clean. Nice shower and huge TV (though we didnt watch any). I found the accommodations quite pleasant. I loved that it was out of the center of town and in a quiet part of the valley, with beautiful mountains on either side. We had a car so it was easy to get around (10 minutes to center of town). The bar area was lovely too with friendly staff, and the hot tub was AMAZING, though it is meant for only 1-2 people, and you take turns every 15 minutes with other guests (there weren't any so we were lucky). I loved the breakfast, too, where there was an assortment of pastries, hot food, a great coffee machine and plenty of fruit. Even a bar to make a smoothie or vegetable drink. It's super convenient if you dont mind paying 15 euros. As far as the negatives, we noticed the full bed is actually two twin beds pushed together. it isn't too noticeable but there is a crevice in the center. Furthermore, the housekeeping never cleaned or tidied our room when we were out and about, not sure why. Lastly, when we got the bill at the end, we noticed that they added an extra 20 euros. I had to do the math and realized they were dishonest about how much the upgrade cost. On the phone and at our welcoming, they told us it was an extra 40 euros per night. Then at the end, the bill said an extra 50 euros a night. The lady at the desk was not friendly or helpful about this discrepancy. She just acted like we were in the wrong, when clearly the hotel lied to us and got an extra 20 euros as a result. I didn't appreciate that.

LouiseCEREZOLAHIANI, Directeur général at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your review following your recent stay at the Best Western Plus Excelsior Chamonix. Your review is vital for improving the service and quality we offer to our valued guests. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We already find a solution to be clear with the cost of upsell room. We are really sorry for your disagred. We sincerely hope you will give us another opportunity ro welcome you back soon at our property. Best regard

"Room we got first was not the room we booked"

3
09/10/2017

Room was booked by "Secret Escapes" one week before. Maybe only a coincidence, but again we got the more expensive "Deluxe room with direct view to Mont Blanc" booked by a "Last-Minute-site" only after complaining about the cheaper and unsufficient room which was allocated to us originally by the coincidence - despite the hotel was nearly empty. Even the "deluxe" room is comparable small. SPA area very small and overcrowed soon, standard continental breakfast. We enjoyed the quite location quite far away from center - but for others it is maybe to far away.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your review following your recent stay at the Best Western Plus Excelsior Chamonix. Your review is vital for improving the service and quality we offer to our valued guests. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We sincerely hope you will give us another opportunity ro welcome you back soon at our property. Best regard

"Very comfortable and pleasant stay"

4
07/10/2017

Very comfortable room, quiet hotel and friendly staff. The restaurant and the SPA are a bit overpriced, but in general things are overpriced in Chamonix. The breakfast buffet has a lot of options and good food. Our room was facing the dinning room, which make us have the curtains close most of the time that we were in the room. It was not ideal and can easily been solved with a reflected film on the outside of the windows. As we went for the UTMB event, although the hotel is not central, in the end was quite nice to be away from all the confusion and parking restrictions in Chamonix. It was a shame that the weather wasn't good enough to try the swimming pool. Lovely place.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for leaving your feedback regarding your recent stay at the Best Western Plus Excelsior CHamonix. We were happy to learn that you appreciated our location, rooms together with our breakfast and all our staff... We took note from the remarks regarding the windows. Your compliments will be shared with the entire team as a reward for their continual efforts to maintain our quality of service. Looking forward to have the pleasure of welcoming you back soon and hopefully with a better weather ;) Best Regards

"Comfortable and quiet."

5
04/10/2017

We were very happy that this hotel is couple of miles out of town, as we liked the peace and quiet. We had a ground floor room at the back which was very comfortable, and we could park our car at the rear of the hotel, which was secure. We found all the reception staff very helpful, The first evening we ate in the dining room, which was very pleasant , with a lovely view of the mountains. The service fairly good, though we thought the cost was very pricey. I would suggest that you plan where you are going to eat in the evening when you are out during the day! We struggled to find somewhere on the second evening, but eventually found a roadside place a mile or so away, which looked nothing from the outside, but had great food at reasonable prices and was full of locals!! so worth exploring. Yes, breakfast was a bit hit and miss: cold plates for hot food, and not obvious where things were.... staff were not particularly observant of people's needs. On the plus side, we had great opportunities for walking and driving to areas where we could go up in the chair lifts to see the views. Fabulous location.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you very much for sharing your review regarding your recent stay at the Best Western Plus Excelsior Chamonix. We were happy to read that you enjoyed your visit and that we managed to reach your expectations in terms of quality and service. It is always a pleasure for us to receive such a positive feedback rewarding the continuing efforts of the staff to maintain the level of satisfaction of our valued customers. I took note regarding the comments about the breakfast. The F&B manager has been told, and now the team is aware about this. We are looking forward to have the pleasure of welcoming you back very soon in Chamonix in order to make you live another enriching experience . Sincerely Your

"Not bad"

3
24/09/2017

We enjoyed our stay overall, but the hotel was probably the least good part of it. It is a bit out of the centre, a twenty minute bus or train ride (free with a ticket from reception) which while fairly convenient and nice to travel through the beautiful countryside, it did mean that it was inconvenient to eat out. The hotel restaurant was average, not bad food, but slow and frustrating service - I think we may have been unlucky as I think there were a few new starters during our stay. The rooms were fine, one with a nice view from the balcony, OK size, clean, nice bed. On the plus side it is in the beautiful Alps, with walks in different directions up the mountainsides on the north and south.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your review following your recent stay at the Best Western Plus Excelsior Chamonix. We were happy to read that you find our rooms nice and you enjoyed our amazing view on the Mont Blanc and all the different direction to have a walk from the hotel directly! Your review is vital for improving the service and quality we offer to our valued guests. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We sincerely hope you will give us another opportunity ro welcome you back soon at our property. Best regards

"Mountain escape with average service"

3
24/09/2017

We stayed here for one night, although the hotel has a Chamonix address, it is about 5 km outside of town. Therefore a car is needed to go for dinner . The spa area is nice but very small and very crowded (and we stayed here off season). The service staff was incompetent and not helpful at all ( did not know the taxi rate to Chamonix and gave us the incomplete bus information... ). Breakfast was chaotic, things were distributed everywhere (plates hidden behind the hot food, no small spoons, no large coffee cups). Check out was tedious. We are not planning on coming back.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your review following your recent stay at the Best Western Plus Excelsior Chamonix. I feel sorry that you didn't enjoy your stay in our establishment. Regarding the Spa I am understand your point of view however you came at a period when the hotel was totally full. This is why we according the check out day the possibility to go at the spa for free until 3 PM. Regarding the breakfast we are sorry, all those information have been transmitted to the F&B Manager. Some news actions have already been done. Your review is vital for improving the service and quality we offer to our valued guests. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We sincerely hope you will give us another opportunity to welcome you back soon at our property. Best regards

"Nice and quiet stay at Hotel Excelsior"

4
10/09/2017

I was running UTMB and opted to stay a bit further from town. Hotel Excelsior was lovely and quiet, and it was perfect for what I was looking for. The room was nice, clean, and spacious with a beautiful view of Mont Blanc. The staff was very friendly and helpful. You are about 3 miles from the center of Chamonix. The buses and trains run regularly and are free with a pass the hotel gives you. Though note that if you are out to dinner in Chamonix later in the evening the buses and trains may not still be running! You could also walk to / from Flegere pretty easily, as it was only a mile. The restaurant in the hotel was very nice, and I'd recommend it for dinner (particularly the daily fixed price menu special). My only complaint was that breakfast was fine but I thought expensive for what it was. But all in all was a great option for a relaxing stay.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for leaving your feedback regarding your recent stay at the Best Western Plus Excelsior CHamonix. We were happy to learn that you appreciated our rooms together with our restaurant and all our staff... Your compliments will be shared with the entire team as a reward for their continual efforts to maintain our quality of service. Looking forward to have the pleasure of welcoming you back soon. Best Regards

"GREAT HOTEL WITH NICE POOL & SPA AS WELL A FRIENDLY PROFESSIONAL TEAM"

5
07/08/2017

I HAD A LOVELY STAY WITH MY FAMILY ( i will go back ) Large quiet room . beautiful location view on the mont blanc and great amneties such spa & swimming pool even children play room . the breakfast had a great selection and eating in front of the mountain was a great start for the day the staff was very knowledgeable on the area , professional and friendly

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for leaving your wonderful feedback regarding your recent stay at The Best Western Plus Excelsior Chamonix. We were happy to learn that you appreciated our establishment and all our staff :) Your compliments will be shared with the entire team as a reward for their continual efforts to maintain our quality of service. Do not hesitate to contact us for you futur stay in our establishment, we look forward having the pleasure to welcome you back soon with your family. Thank you for your recommendation. Best Regards,

"quite and clean"

5
26/07/2017

The hotel was perfect except it quite far from town, need to drive 10 min. out. The room has qualified of bestwestern. The parking could be free if there is an available lot in front the hotel, only 15 lots.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear guest, What a nice comments! Thank you very much for it! We were happy to read that you enjoyed your visit at the Best Western Plus Excelsior Chamonix and that we managed to reach your expectations in terms of quality and service. It is always a pleasure for us to receive such a positive feedback rewarding the continuing efforts of the staff to maintain the level of satisfaction of our valued customers. We are looking forward to have the pleasure of welcoming you back very soon order to make you live another enriching experience . Thank your for your fidelity! Kind regards

"Very Nice Stop "

4
21/07/2017

My husband and I stopped here on our way down to Italy and really enjoyed it. We found the staff friendly (although there was a little bit of chaos when we checked in initially) and the room very comfortable with lots of thoughtful touches. I enjoyed the pool although it was rather overrun with kids on the day we visited. We had a lovely dinner of raclette sitting outside on their terrace, washed down with some very nice glasses of red from their list. The view is absolutely stunning-we just kept saying wow over and over again! Try and get one of the rooms with a view if you can. Something to bear in mind is that it is quite a way out of town so if you're looking for nightlife it might not be for you. For a comfortable overnight stop though you really can't go far wrong.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for leaving your wonderful feedback regarding your recent stay at The Best Western Plus Excelsior Chamonix. We were happy to learn that you appreciated our establishment and all our staff :) Your compliments will be shared with the entire team as a reward for their continual efforts to maintain our quality of service. Do not hesitate to contact us for you futur stay in our establishment, we look forward having the pleasure to welcome you back soon. Thank you for your recommendation. Best Regards,

"Disappointing Stay"

2
12/07/2017

On arrival through no fault of the hotel its self we were a little shocked as to just how far outside Chamonix it actually was, but may be should have checked beforehand. Things from attempting to check in didn't get any better, first our room key did not work so it was a trip back to reception, then once in the room we found the carpet was soaking wet having just been cleaned and the smell was unpleasant, fair enough the room was changed after some reorganisation on a what seemed a very disorganised reception. Having paid for breakfast at check in the following morning we were asked to pay again before eating this needed to be sorted but was. On return from a day out we tried the pool and spa which we found lacking poor hot tub a steam room that produced little or no steam, but the pool was pleasant. Dinner in the restaurant however was one catastrophe to an other no table despite having been booked the previous evening then been asked to sit either in the middle of the room or outside when no one else was venturing outside as the evening was chilly then waiting over 30 minutes for our first course. No bar staff to orders drinks from and even though reception staff could see you waiting they seemed oblivious. If you should come to this hotel opt for a room that is not over the terrace as if you like to have your window as there is no air con open the noise from other guests drinking is loud. One thing this hotel does however offer is travel passes for public transport into town but you need to ask they weren't offered if we had not heard other guests asking for them we would not have known.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest Thank you for your visit at the Best Western Plus Excelsior Chamonix and for your review on our hotel. Please accept our sincere apologies for the inconveniences you experienced during your stay. Although nothing we can say will change what has happened, I can assure you that the incidents you experienced are not in keeping with the usual high standards of service. You may rest assured that this feedback enabled us to review procedures in the effort to avoid a reoccurrence. We sincerely hope that we will have the pleasure of welcoming you back in the valley of Chamonix. Kind regards

"Great views!"

4
11/07/2017

Stayed one night before we flew home. We had a car, so the slightly out of town location was no problem for us. Our balcony view was stunning and time in the pool was much needed and so pretty. Sometimes hard to get pool service but we survived. Breakfast was NOT included for us so we went into town for a cheaper price. For the price - it was great.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for leaving your wonderful feedback regarding your recent stay at The Best Western Plus Excelsior Chamonix. We were happy to learn that you appreciated our establishment. Your compliments will be shared with the entire team as a reward for their continual efforts to maintain our quality of service. Do not hesitate to contact us for you futur stay in our establishment, we look forward having the pleasure to welcome you back soon. Thank you for your recommendation. Best Regards,

"Arrogant and zero recognition"

2
05/07/2017

Booked through Best Western site as a Diamond Member, specifically looking big for exceptional service but blatantly dissapointed. Treated as cattle. Room average, location inconvenient, price premium. Even if you are loyal to Best Western, there are better options in this location.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you kindly for taking the time to share your most recent experience with us. It saddens us to hear about your hard stay at the hotel. We feel really sorry that you didn't enjoy it. However we try everyday to make our best for our guest satisfaction. We are particulary affect cause you are a member of Best Western. If you told us you mecontentment we would find you a solution. I hope this experience does not affect your decision to stay with us in the future. Best regards,

"Great views -out of town hotel"

4
05/07/2017

The location is out of town. We had a car so that wasn't a problem for us, but if you come by train, note that although there is a train station nearby, the hotel is a bit out of town. Nice pool and spa facilities although when the hotel is full, one jacuzzi doesnt seem to serve all people. Beautiful location and views on mountains and good service.

"Nice hotel on outskirts of Chamonix"

4
04/07/2017

I thought this hotel would be closer than it was to central Chamonix. Good free parking, nice room with balcony. Lovely views of Mont Blanc from pool area. Quiet location. Unfortunately had a full-time screaming child in adjacent room so sleep quality was inadequate. Had wanted to use sauna and lovely pool but their hours were far too restrictive for my use during a one night stay. If those are important to you, confirm you will be able to access them during your planned itinerary. One of those annoying hotels where you need to put your keycard in a slot by the door to turn on lights, etc. Even more annoying was free Wifi which not only required a passcode, but also required that the connection be reinitiated every 60 minutes for each device. Good A/C relative to other hotels I have stayed at in France. Photographed passport - unnecessary and the only hotel of four I stayed at that required that. Breakfast at 15 euros in advance, 17 in arrears. Nice buffet breakfast with good breads, cheeses, pastries, fruits, and some hot items, of which I could only have the scrambled eggs. The juicer was very popular with a touring group that dined at the same early hour (7) as myself.

"Excellent value"

4
26/06/2017

When staying in Chamonix, avoid the crowds and the high prices and stay here. The views of Mont Blanc from the outdoor pool are specatacular. We got a price with breakfast included, and the breakfast was also great withfantastic fluffy scrambled eggs, coffee machine, juicer, bacon, and delicious breads. My only regret is it is a 20min easy bus (and most people neglect to pay for the bus) to get back and forth to the town center in Chamonix. Would definitely recommend and stay here again.

"Stunning scenery, super friendly"

5
23/06/2017

From the moment we arrived to the moment we left we felt looked after. Nothing was a problem and everything was comfortable. We were snowboarding Chamonix and the hotel was out of town but that's its charm. Links to the slopes was by bus or train. If you take the train it is jaw dropping scenery as you snake through the mountains. The hotel has a spa, which was great for us after a day of boarding. And they have a board room with heated lockers.... Breakfast was three courses and you could fill your boots with all the food groups. Fruit and yogurt for starter's, bacon eggs and sausages for main and pastries for pudding. And they have a great coffee machine so you can make your own cappuccino variables.. Breakfast for winners. Hotel bar was busy and a great opportunity to talk to guests and staff about Chamonix. The local mt blanc beer was fab. Our room was a great space, little on the small side but plenty of cupboard space. TV channels were a little limited but we didn't spend too much time as the spa was opposite and the jacuzzi overlooked the Cham valley. Hotel has a comfortable contemporary feel. It's warm without being stuffy. Staff were lovely and relaxed.

"Cost me thousands...quite upset ...far from chamonix"

2
21/06/2017

The hotel itself is very far away from the village.. transport cost a fortune..and thr taxi to take us to the bus station never arrived .. which made us miss our flight and cost me thousands... the staff were nice and helpful butbon the night in question were not helpful at all...

"Wow.."

1
06/06/2017

So me and some friends stayed here for 5 nights as we were over in Chamonix for a wedding. Firstly, it is extreamly far from the village and approx €40 in a taxi. So if youre planning on staying close to Chamonix this is not the hotel for you. Secondly, we found 2 members of staff extreamly rude. When asking about wifi for the third time they started to converse in French ( I speak fluent French) calling us incompatant and lazy. Lastly we asked the hotel to book us a taxi to the bus station so we could make our flight from Geneva airport. To our horror the receptionist on shift at the time forgot to call the taxi. (Asked them 6 hours in advance to book). After the man behind the desk again started to insult us in French we left. We had to walk to chamonix bus station ( 1 hour and 20 minutes) with all of our luggage and subsequently missed our bus and flight!! This mistake by the hotel cost us €583 in total for new flights and busses. I feel extreamly let down as we paid good money to stay in this hotel and did nothing of sorts to be treated the way we were.

"Lovely hotel"

5
05/06/2017

Exceptional hotel in a beautiful location! Loved every bit of our time there. Rooms are very clean and well maintained. Would highly recommend this hotel to anyone planning a trip to this beautiful city. Will definitely stay here if we visit again.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for leaving your feedback regarding your recent stay at the Best Western Plus Excelsior Chamonix. I am glad you appreciated ourour rooms, the view on the Mont Blanc together with our location. Your compliments will be shared with the entire team as a rewards for their continual efforts to maintain our quality of service Looking forward to have the pleasure of welcoming you back soon . Best Regards,

"Very enjoyable stay, friendly staff, excellent room"

5
02/06/2017

This hotel was an excellent choice for us. We booked through expedia and got a very good rate. The hotel itself was excellent value for money. From the start we received a really welcoming, warm and very friendly reception and unfortunately I can't remember her name but she was really good, that said, to be honest the staff were all really nice! The room was very spacious, with an amazing view of Mont Blanc, very light with 3 windows, lovely big queen bed, and very clean and comfortable, we also really appreciated having a small fridge in the room. We loved this hotel and would not hesitate to stay there again.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for leaving your wonderful feedback regarding your recent stay at The Best Western Plus Excelsior Chamonix. We were happy to learn that you appreciated our establishment and all our staff :) Your compliments will be shared with the entire team as a reward for their continual efforts to maintain our quality of service. Do not hesitate to contact us for you futur stay in our establishment, we look forward having the pleasure to welcome you back soon. Thank you for your recommendation. Best Regards,

"Thought we will have a great time !"

3
18/05/2017

Old hotel that has been recently renovated, rooms are nice and the right size. The location is rather far from the main town and impossible to commute without your own car. Breakfast is good and the kitchen is manned by competent staff. Dinner ordered was very well done. Its the serving and the restaurant management staff which is a let down. Poor attitude and bad service seems to be the hallmark, reluctance to refill empty buffet dishes or get cutlery makes a bad impression. Parking is large and convenient. No bellboys to assist you seems to be acceptable to all and save us no one seemed to mind! Chamonix as a place is pretty but very touristy hence if that is what you are looking for its perfect. We unfortunately had very bad weather during our stay so had no view to perk up our mood.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear clients, Thank you for taking the time to leave your comments as a result of your stay at our property. Please be assured that we take your comments into account in order to always improve the quality of our services. For your information, you every day city bus which are going in the city. We can give you a guest card in this way you won't have to pay the bus. It is very easy to take it and there is often some buses. Hope welcoming you back in our establishment for a better stay. Kind regards

"Nice cozy Hotel."

3
19/04/2017

A bit after the downtown, so a car is a must. We arrived at midnight, but Hotel kept reservation and we checked in, within minutes. Beautiful old but renovated building with medium sized modern rooms, and quite clean ( German standards ).

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to post a wonderful review further to your recent stay at the Best Western Plus Excelsior Chamonix. We are happy to read that you enjoyed the charm of our property and that we managed to reach your expectations in terms of quality and service. Your comments will be shared with the entire team as a reward of their efforts to make your stay the most enjoyable. We hope to see you again soon in our establishment. Best Regards,

"Nice hotel rude staff"

4
18/04/2017

We stayed as a stop off from driving from Paris to northern Italy. Hotel is very nice, room comfortable, warm and clean. Definitely a 4 star in a lovely location. Just a shame the receptionist was very short and then the lady in the spa was very snotty. Decided to eat out elsewhere for dinner and breakfast. Leave early to pass through Mont Blanc tunnel as it gets very busy!

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your review following your recent stay at the Best Western Plus Excelsior Chamonix. We were happy to read that you find our rooms nice, comftable and clean. Regarding the Spa and the receptionnist, I feel sorry for that. I will speak to them. Your review is vital for improving the service and quality we offer to our valued guests. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. WHope welcoming you back soon at our property. Best regards

"Clean rooms, perfect for a ski weekend"

4
11/04/2017

Nice quite hotel with excellent clean rooms. Just what you need when you want to go for a weekend of skiing in Chamonix region. Excellent breakfast! Good parking facilities. Close to Argentiere and la Flegere.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear guest, What a nice comments! Thank you very much for it! We were happy to read that you enjoyed your visit at the Best Western Plus Excelsior Chamonix and that we managed to reach your expectations in terms of quality and service. It is always a pleasure for us to receive such a positive feedback rewarding the continuing efforts of the staff to maintain the level of satisfaction of our valued customers. We are looking forward to have the pleasure of welcoming you back very soon order to make you live another enriching experience . Kind regards

"Excellent hotel and Spa"

5
11/04/2017

We really recommend this hotel and Spa. Very clean place, nice bed. Only the WiFi connection needs to be better.the price is correct. The spa is really relaxing place with view of Mont blanc....thé jacuzzi is small but nice

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for leaving your wonderful feedback regarding your recent stay at The Best Western Plus Excelsior Chamonix. We were happy to learn that you appreciated our establishment and the Spa Pure Altitude. I took note of your remark about the wifi. We have been in touch with the wifi company, tho resolve the problem. Your compliments will be shared with the entire team as a reward for their continual efforts to maintain our quality of service. Looking forward to have the pleasure of welcoming you back soon. Thank you for your recommendation. Best Regards,

"Efficient and Convenient"

4
10/04/2017

Spent two nights in this comfortable and neat hotel. Room was clean and we had a lovely view of Mont Blanc. Easy access to the lovely quaint ski village of Chanomix with its Swiss style shops and piazza and the proximity to cableways and trams up the Alps. Staff was courteous and efficient in resolving a shortage of water in our room.

Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for leaving your feedback regarding your recent stay at the Best Western Plus Excelsior Chamonix. I am glad you appreciated ourour rooms, the view on the Mont Blanc together with our frindly and helpful staff. Your compliments will be shared with the entire team as a rewards for their continual efforts to maintain our quality of service Looking forward to have the pleasure of welcoming you back soon . Best Regards,

"Enjoyed our stay"

3
03/04/2017

We enjoyed our stay. The staff at the reception was very friendly and helpful. We had dinner and breakfast there, paying half-board which is good value for money. All in all, we'll would go back if in Chamonix. we like the view of Mont Blanc from the hotel terrace and the ambiance of the hotel. We did find the wardrobes in the room very tiny for a family of four but it was okay for us as we were staying just one night.

Irène K, Responsable réception at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your review following your recent stay at the Best Western Plus Excelsior Chamonix. We were happy to read that you enjoyed your stay, our staff and the restaurant. Your comments will be shared with the entire team as a reward of their efforts to make your stay the most enjoyable We sincerely hope you will give us another opportunity ro welcome you back soon at our property and maybe this time for a longer stay. Best regards

"Perfect base for Skiing with a bit of luxury"

5
27/03/2017

Had a great 3 nights stay. Breakfast was decent, spa area was one of the best at this price level in Europe and staff was very friendly/helpful. However I'd think twice before staying here if you don't have a car to get around. In fact I'd think twice about skiing in Chamonix, unless you're into proper off piste skiing. It was a real doddle getting about with a car as there are plenty of free parking next to the lifts and cheap parking in town. We even spent a day in Courmayeur out of our 4 days MBU ski pass which is highly recommended. Do a bit of research and get a car if you want to get the most out of this beautiful town.

Irène K, Responsable réception at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear Guest, Thank you for leaving your feedback regarding your recent stay at the Best Western Plus Excelsior Chamonix. I am glad you appreciated our Spa, Breakfast, our rooms together with our frindly and helpful staff. Your compliments will be shared with the entire team as a rewards for their continual efforts to maintain our quality of service Looking forward to have the pleasure of welcoming you back soon . Best Regards,

"Garry"

4
28/11/2016

Best western hotel nice location but local bus service not great and the taxi servi c very bad nearly inposible to get taxi even at train station or town centre. ski lifts not open till mid december was not great bar very expensive and food over priced at some would go again but not stay at same hotel due to poor travel would recomend staying in town centre if you go as is possible to get around without travel problems

"Perfect for our activity break"

5
05/11/2016

My son and I stayed here in August 2016 for 3 nights.It was the perfect hotel for a 4 day activity break-far enough out of the hustle of Chamonix yet only a 10 minute bus ride into Chamonix and nearby Argentiere. Located right next to the forest which was great as we used the well marked walking and running routes to run every morning. Rooms were perfect for us with ample space,a coffee machine and great views of Mount Blanc. Swimming pool was a great bonus again with stunning views of Mount Blanc. Will return next year!

"Friendly and comfortable hotel"

5
01/11/2016

What a find! The staff were extremely helpful, room was very comfortable and the evening meals were amazing! I would go to this hotel again just for the food. All in all an excellent stay - I wish we could have stayed longer

"Great value!"

4
16/10/2016

Don't let the Best Western name fool you. This older hotel is newly remodeled and fantastic. Great restaurant, spa, rooms and service. Because it's 5 minutes outside downtown Chamonix, it's a great price. We planned to just stay one night and stuck around for 3. Definitely recommend this place!

"Wonderful Visit to Chamonix Mont-Blanc!"

5
10/10/2016

The Best Western Excelsior was an exceptional hotel and an exceptional value! Our room had a spectacular view of the Mont Blanc range, a comfortable patio, and plenty of room. We had a great experience in the spa and a wonderful dinner in the hotel's restaurant on our last evening--the restaurant specializes in local cuisine. Highly recommend a visit... both comfortable and authentic!

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear Madame, dear Sir, Thank you so much for this nice comment on our hotel! We would love to welcoming you for another trip to Chamonix, and stay at your disposal for your future reservation. Best regards,

"Excellent hotel!"

5
08/10/2016

The hotel is wonderful, super clean, nice customer service. The rooms were very good. We enjoyed and would love to be back again. The hotel is Brand new , they opened less than 2 years ago and still looks very nice. The view from the Hotel to Mont Blanc is espectacular! Price was super worth it. Ale y Sergio!

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear Sergio, What a pleasure to read such a nice comment on our hotel, really! We would also love to having you back at the Best Western Plus Excelsior, and hope we'll see you during ski holidays! Please note that our hotel has his own ski shop, and provides free shuttles to the slopes during high season. See you soon then! Best regards,

"Brilliant hotel"

5
07/10/2016

Everything about this hotel deserves the highest,from the staff to the room and to the food.nothing was to much for them in their endeavour to satisfy their customers. It was the little touches that go to make their customers happy

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Cher Kenneth! Thank you so much for your comment regarding our services! We really care about our guests, and feel very proud when they appreciate their stay and leave such a nice comment on TripAdvisor, juste like you did. We hope we'll have the pleasure of welcoming you very soon for another stay in Chamonix, and stay at your disposal for your future reservation! Best regards,

"Great views, wouldnt return"

3
24/09/2016

Visited Chamonix 7th Sept 2016-17th Sept 2016 Staying at the Excelsior Hotel Chamonix. Having read other guests comments I was concerned but decided to be open minded, their comments were justified. Had booked a superior room with balcony, we were disappointed & even questioned the grade of room. Balcony came with added extras of previous guests toe nail clippings. Room did not appear to be hoovered at all during our 10 night stay. Quality toiletries & towels. Breakfast-road side cafe!!!. Tables very rarely cleared of used plates/cutlery etc. 2 Hot drinks machines only one working-self service, staff member just shrugged her shoulders. Had to request replenishment of hot food options at 9am despite breakfast being served until 10.30am Every piece of crockery came with multiple chips/cracks. "Fine dining french cuisine" for evening meal, set menu = 1 started/1 main/1 dessert - very restrictive.Yes they did accomodate & substitue with an alternative. Only 2 staff "working" at breakfast & dinner, understaffed to say the least especially when coach load of tourists arrived. Great views of Mont Blanc. Peaceful quiet location. Local bus into Chamonix centre runs every 30mins, free with Valley Card provided from hotel. Hotel info stays hotel transport available into Chamonix, has to be pre booked the previous day & only available on days a member of staff is available. Also hotel info states mineral water in room for arrival, none there, spoke to reception, never arrived. Loved Chamonix. Would not recommend or stay at this hotel again.

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear Jules, Thank you kindly for your review and for choosing our Best Western Plus Excelsior for your stay in Chamonix. We feel sorry for the appearance of your balcony, and would have appreciated to learn it and fix everything, as our housekeeping service cleans all the busy rooms everyday and are always available for any request our guests may have… Also, we have noted your remarks about our restaurant, and are glad to say we have a new Chef, new crockery and a lot of new staff willing to make your stay as perfect as possible! It is true that during low season,we only have 1 driver for our shuttles, this is why we also provide Chamonix guest card (free of charge) for any guest in need of free transport to/from Chamonix city center. Regarding the bottle of water in our room you're right, it is free and put in your minibar. If it has been forgotten, we are available 24H a day to bring you some in the room - and you can also buy some at the bar if you want some more. We still hope we'll have the pleasure of welcoming you for another stay in Chamonix, Best regards,

"Great find"

5
20/09/2016

The old Hotel Excelsior was very dated and in need of an update. I think it was renovated in 2015. A friend stayed there and reccomneded it to us. We had a lovely time there, the room was very clean, spacious and modern with great mountain views. It also has a spa. Would definitely stay there again.

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear Madame, dear Monsieur, Thank you so much for "finding us"!! And you're right, our hotel has been completely renovated 2 years ago and we feel very proud that you loved our new Excelsior! So please, stay there again, and come back soon!! Best regards,

"An up-market travel lodge type experience."

3
15/09/2016

Pros: Very clean and tidy room, fairly modern. Staff approachable and efficient. Cons: Poor breakfast selection - no cereals! Pricey for what there was I thought. At least 50% of the mugs at breakfast tables were all badly chipped around the rims. I was shocked that someone would actually put them out for people to use. No-one else seemed to take much notice, maybe it's just me! My room only had a single 2ft square velux window in the roof that would let the rain in if you left it open when you went out. It's like staying in a cellar!! The changing rooms for the pool closes about a couple of hours before the pool shuts - couldn't see the logic in that.

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear Madame, dear Monsieur, Thank you so much for taking some time to comment your stay in our hotel! We'll tell our team about your satisfaction regarding their service, thank you! Regarding breakfast, please note that we do propose several kinds of cereals, so as breads and cakes. We have planned to change our mugs soon, you're right about their fragility. Regarding your velux window, we feel very sorry that your room didn't fit to your attempts. Did you ask the reception if there was no possibility to change room? Because it is true, a very few rooms are under the roof and some of our guests find it very comfy. Some don't, and we have always tried our best to find a solution to content them. Regarding our Spa, as it closes at 08:00PM then yes, we do close our changing rooms at this moment. But as you are part of our guests and have a room in our hotel, equiped with bath robes and slippers, we thought that you would prefer to change in the intimacy of your room. But your remark has been well noted, we will surely find an alternative. We hope we will have the pleasure of welcoming you for a future stay in Chamonix, and thank you again for your comment! Best regards,

"Terrible nights sleep and poor customer service !"

1
15/09/2016

Arrived at the hotel late on 14th September after a long 10 hour drive hotel is very clean and modern room was spacious and comfortable, what I didn't realise was my room was above the delivery ramp which at 6:30 until 8:30 had numerous delivers with very loud trolleys , it didn't help the room dosent have air conditioning so I had to have the window open it was so loud it was like 100 shopping trolleys being pushed past my window totally ruined my mornings rest the whole purpose of this stay was a good nights sleep ready to drive to Tuscany this morning, on check out I made a complaint to which the member of staff shrugged her shoulders and said unfortunately that is the time the laundry is collected! No mention of any compensation or anything very annoyed they shouldn't be able to sell rooms in this area of the building or they should have their deliverys at a sensible hour

"Great hotel"

5
31/08/2016

This is a lovely hotel but a bit expensive, it's located about 2 miles outside the centre but a free bus takes you back and forth and are about every 20mins. Didn't eat much as breakfast was not included in our package. The rooms are great but would pay more for a better view next time.

"Delux double with balcony?"

3
30/08/2016

We booked a delux double with balcony & Mont-Blanc view €189 for one night. We both fell totally in love with Chamonix & I could not recommend it more highly however, the hotel was a disappointment. The hotel has a second half which people had their towels & clothes hanging out of Windows. The reception desk was quite chaotic & what I would expect from a cheaper hotel. The room was pleasant but quite small & definitely not deluxe! The balcony was tiny. The restaurant was pleasant & food was of a good standard.

"Great hotel!"

5
28/08/2016

We stopped here overnight on our way back from Switzerland. The welcome at front desk was warm and all facilities well explained. The room was a lovely surprise, spacious, spotlessly clean, really comfy beds and nice cotton bed linen, and the bathroom was large and modern with a powerful shower. We ate in the very busy restaurant and the food was delicious, the waiters friendly and attentive. The breakfast was good, lots of choice of quality food. We didn't get a chance to visit the spa or use the pool but really enjoyed our brief stay.

"Comfortable spa retreat for a summer break"

5
17/08/2016

Having been to Chamonix ski-ing several times we decided on a summer weekend break. The hotel is a couple of miles out of town but the bus stop is at the end of the road as is the station for the local train so getting into the town is no problem, even without a car. Hotel is nicely furnished and some rooms have a nice view of the mountains across the pool area. The pool is heated and accessible from the spa which is very relaxed. There is not much around the hotel except a few houses but there are some lovely walks along the river up to Argentiere, down to La Praz or up to the mountains. Staff were friendly especially in the spa. Great for summer, I think there are better located hotels for ski-ing in the winter.

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear guest, Thank you very much for your nice comment! For sure, our hotel is the best place ever if you're looking for quietness and relaxing ambiance. Please come back during winter holidays, we'll have a free shuttle available every day to drop you off the closest lifts. After a long day skiing, we're sure you'll enjoy a sport massage at the spa and a good meal in our restaurant! See you soon!

"Don't be put-off by a few poor reviews"

4
15/08/2016

In between booking the Excelsior and arriving a few recent poor reviews appeared on Tripadvisor which obviously concerned us a little. However, when we looked at the content of the reviews the contributors tended to focus on pretty small issues which had obviously become blown-up in their minds. However, whilst no establishment is perfect and there will always be areas which can be improved on (e.g. breakfast, more later) it shouldn't overshadow the fact that this is a very good hotel - the decorative state of the common areas and rooms is excellent. The location is pretty good (about 5 mins drive up the valley from Chamonix centre, just outside La Praz) and the pool is lovely. We did have a bit of a disappointment with breakfast - it may have been a one-off and we weren't early but when we arrived there was no fresh fruit and and by the time some had been rustled-up (and eaten) there were only two sausages left from the cooked breakfast. - The staff seemed intent on getting it all cleared away before breakfast had officially finished; and we we weren't the only people who were still trying to eat. Quick tip on room choice (if offered): we may have been unlucky but we were in a second (top) floor 'Classic' room (#269) in the new block. - The only window was a Velux in the eaved roof, too high to operate without a pole, so no view of any description. There was no controllable air-conditioning and, as is often the case with top floor rooms, it became quite hot. The Velux is not a terribly efficient way of ventilating a room. I would ask for a room on another floor if I stayed again.

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear guest, Thank you very much for your nice comment! We have well noted to propose another type of room for your future stay in Best Western Plus Excelsior, for example a Superior or Deluxe room with a balcony on the mountains, that should please you a lot more! Also, do not hesitate to ask a fan to be put into your room if it is too warm for you. Our breakfast starts every day at 7:00AM and ends at 10:30AM, we do our best to refurnish our buffet as quickly as possible. But sometimes, all our guests may want to have breakfast at the same time and we can have around 150 people serving themselves then so yes, it may take 5-10 minutes to set everything again! We'd love to welcome you for another stay in Chamonix, and stay at your disposal regarding a future reservation. Best regards,

"Great stopover"

5
12/08/2016

We booked this hotel as a stopover on our route south to Italy. We were pleasantly surprised by the hotel room (we booked a family room and ended up with the excelsior suite) with a balcony and direct view of Mont Blanc (although on arrival the top was shrouded in cloud). The pool and spa facilities were enjoyed by all and waking up with a view of a clear Mont Blanc was wonderful. You really couldn't get much better a view. The room was clean and tidy and all the expected facilities were available along with a decent coffee machine, excellent bathroom with both bath and large separate walk in shower. We would happily return again based on our stay.

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear Adrian M, What a pleasure reading such a nice comment! We would really love to see you coming back at Best Western Plus Excelsior for a future stay, why not during winter holidays? Do not hesitate to ask for a Deluxe room with a tremendous view on the Mont Blanc if you wish to enjoy this view again! Best regards,

"Definitely NOT the best Best Western out there"

2
08/08/2016

This hotel claims to be a 4-star hotel. That could not be less true. Here is why: 1. The bathtub faucet was broken and the only way to keep the siphon open for the water to drain was to stick something in it (like a tube of the hotel's shampoo). We reported it to the reception desk before leaving (did not deem it necessary to report it earlier as check-in time is 4 pm and check-out is 11 am) and they did not seem surprised. 2. SPA. Yes, the hotel has a SPA, but its capacity is so limited that it is virtually impossible to use. We spent most of the afternoon walking back and forth between the sauna/jacuzzi/steam room, trying to find one that was not fully occupied. Even the break room, which was the largest of all, only fit 4 people, and yes - it was full most of the time. Did I mention there is only 1 shower in the SPA? To top it all, it was obvious that the staff did not want to be there, judging from the uninhibited eye rolling we got when leaving. 3. Priced at 250 EUR per night, our stay included a dinner in the hotel's restaurant. We were presented THE "half-board menu", which consisted of THE entrée, THE main and THE dessert. I say "the" because we had no choice - the hotel had already decided what food would best complement our 4-star-hotel-in-the-Alps experience. The entrée was based on snails and we had to really insist on our dislike for snails before the waiter agreed to check whether we could possibly order something that was not on THE half-board menu. Next, we were promptly informed that THE main (some kind of a beef dish) had run out for the night (it was 9:30 pm!), but they were going to replace it with "something else" - whatever was still available (it turned out to be chicken). Again, no options, no possibility to choose. According to THE menu, the dessert was supposed to be pineapple something, but we were surprised with chocolate cake, because "THE dessert had run out as well". At that point, and with the help of a bottle of wine, we no longer cared. Having been to Chamonix before, I know far better hotels one could stay at for a much better price and infinitely better experience. As for this one, it most definitely does not deserve 4 stars. I will not return.

"Rude waiters and missing things in room"

1
04/08/2016

if you can dont stay at this hotell , its sucks frigde did not work, room phone did not work, curtain did not work, shower so high up you need to be 180cm + to shower, the waiter speak only French and argus with customers, was charged for a coffe at breakfest and the vaitres did not want to listen before i contacted resepetion. terrible place.

"Excellent Hotel"

4
02/08/2016

We stayed here for three nights and really enjoyed our stay. The reception staff were friendly and helpfull. The room was very nice and clean with a very comfortable bed.There was a good size bathroom. There was a good pool area. Inside there was a sauna,steam room,relaxation area and a jacuzzi. We did not have breakfast as it was too expensive at €17. Overall,a great place to stay in.

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear Sean, We really appreciate to read your nice comment on our hotel and thank you for it! We would be very pleased to welcome you for your future stay in Chamonix! "A bientôt!"

"Overpriced"

3
31/07/2016

Positive. Spacious, nice pool, friendly, helpful staff (en francais et egalement en anglais). Negative: insufficient parking, no coffee or internet terminal in the lobby as in most Best Westerns, no enclosure for the shower so a big mess on the bathroom floor--the only other hotel I ran into this was in China; uncomfortable toilet (I suppose handicapped) ; room for 2 but soap etc for only one

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear Ernie, Thank you for taking some time to write about your stay among us, We feel sorry about your comments, but did you ask about our garage at the reception? It is an underground and secured garage at 15€ per night. Also, we would have told you that we do have a business corner (with a printer) if you need a computer at the hotel. Still, we hope we'll have the pleasure of welcoming you for a future stay in Chamonix, and stay at your disposal for any further request. Best regards,

"Fantastic for first ski holiday"

5
31/07/2016

The hotel was fantastic, quiet and out the way of the centre of chamonix, perfect for couples/families. The bus stop to get you to the centre/slopes is only a couple of minutes walk from the door of the hotel. Would definitely stay here again.

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear Stephen, Thank you so much for your nice comment! Please come back soon, and note that during winter, we provide free shuttles to the closest lifts, and also arrange your ski passes (as well as your ski equipment because we have our own ski shop!) Best regards,

"Disapointed in Chamonix - Three Night Stay"

1
30/07/2016

Chanonix is a wonderful place to visit. The following refers only to our recent personal experience with the subject accomodation choice at that location. POOL - The hotel pool, (which is featured on the site) is indeed well placed. Great views are had from the pool area and from other places around the hotel. HOTEL LOCATION - Not "in the town". Public transport is close by, (train and bus services). However, these services do not run late into the evening.The hotel offers a shuttle free of charge to Chamonix, (about a 15 minute drive). However, we were told that a pick up in the evening (after 1930) was not provided. We had to take a taxi back to the evening on one evening. This cost 35 Euro one way. ACCOMODAION & RESERVATION - Despite our checking in early, the wrong room was provided at check in. Note: Pictures of the room that we reserved were the same on both the hotel official web site and the booking com web site. However, the room which we had reserved and paid a deposit for in advance was not provided us until the last night of our three night stay. We complained about this to the front desk personnel and were told that the room which we had reserved was already taken and that it was now not available for our use. Alternative rooms were shown to us of a different type and layout from the one we had reserved. The hotel mananger did not present themself to us during the length of the stay to appologise and we were not offered any compensation. We were most disapointed. HOTEL RESTARAUNT & FOOD SERVICE - Flys were found everywhere during breakfast on each day we utilised the restaraunt for breakfast which was most off putting. However, the food provided was of good quality and there was a fair selection. We did not eat dinner at the hotel restaraunt.Electing to eat in town instead. However, we did order room service for our children from the menu one evening, (chicken and french fries) and found this to be so badly prepared it was almost inedible. Note: A complaint was made to the restaraunt which did not result in a refund or an appology. CHECK OUT EXPERIENCE - Very slow and inefficient. HOTEL BAR - "David" poors a nice drink and does a good job at the bar!

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear guest, Thank you very much for your comment! Actually, our shuttle is available upon request and, during summer, you can take the Chamonix bus (around 2€ per person) until 11:15 approximately. As you've been told at the reception desk, our photos are not contractual and we do regret that you didn't enjoy your stay for this reason. Regarding your children's room service, we also regret that it didn't fit to your attempts. Do not hesitate, for a future stay, to book our Excelsior Suite that can suit for 4 people, with a stunning view on the Mont Blanc. Best regards,

"Out of town - families recommended "

3
28/07/2016

Booked by accident... A choice we would never had made given location 10km outside of Chamonix centre... But potentially a good option for families (massive kids room + pool) or for those who want quieter location. Pros: Pool Late check-out Free wifi Cons: Location (2 bus + 1 train option per hour to Chamonix) Coffee (only food we had; discouraged us from trying breakfast given both quality and price) Soundproofing between rooms / doors to corridors Overall - perfectly adequate but a bit less than we would expect from a 4 star hotel and not for us.

"Elegant, with style but still modern"

5
27/07/2016

We spent a very nice week for ski this February at this hotel.They have everything you need, including a spa, underground parking, ski room, sauna, jacuzzi...even a special room for kids. The internet was a little bit slow but enough for email or Google research.

"Nice hotel on the outskirts of Chamonix"

3
25/07/2016

We stayed here for two nights. The staff is very friendly and do what they can to help you. We got a room with a great big balcony overlooking Mont Blance. Sunlight conditions were very promising. No ventilation system and it is paint peeling in the bathroom. Wifi did not work in our room, only in the bar / reception area. Breakfast costs 17 euros. Person pr. night, so we opted instead to buy breakfast somewhere else. It's free spa entrance for hotel guests with a sauna and jazucci. We were overchardge day we went and this was not very plesant. The hotel refunded money after approximately one week .

"Room with a view to die for....spectacular"

5
24/07/2016

What a wonderful hotel. I cannot think of one single negative about this hotel.Yes, it is outside of Chamonix but you would know that already when you're researching hotels in the area, for us it is a positive. There are a couple of places to eat nearby, but we didnt try them as their menu wasn't to our taste, we did venture into Chamonix several times & there is plenty of choice for all budgets and tastes.There is a train station and bus stop nearby if you prefer public transport. The staff on the front desk, the bar staff, the restaurant staff as well as the spa staff are all very good at their jobs, and go above and beyond to make sure your stay at this hotel is relaxing and memorable. The whole hotel is modern and spacious and extremely clean. The reception staff are very helpful and knowledgeable and gave us tips on where to go and what to see. There is free parking and free wifi. Our mountain view bedroom was on the third floor over looking the pool, with a shared balcony. What a view!! There is a room safe, plenty of hanging space with dressing gowns and slippers. There is also a kettle, and a good quality coffee maker along with teabags and coffee and creamer. Plenty of power outlets, an alarm clock with docking station. The bed is so comfy, we slept in late a couple of times as we had such a deep sleep and the sheets are top quality too. The bathroom had a great hairdryer, toiletries and a shower cubicle. I have rarely seen such a clean bathroom, the housekeeping team here really know their jobs. We ate in the restaurant one evening, Ben looked after us very well. The food was exceptional. The heated pool is awesome, plenty of sun loungers, deck chairs and a sofa too. What else could you want, a spectacular view, the photos really dont do it justice a pool bar too. The whole experience from beginning to end exceeded our expectations.

"Fantastic"

5
17/07/2016

What a beautiful modern hotel. Exactly what we wanted. Great views of Mont Blanc, lovely quiet swimming pool. Rooms are spotless modern and spacious. Wifi was excellent and staff were friendly. We didn't eat at the hotel at all. There is plenty of parking front and rear and there is an underground car park, but we didn't use this. The spa looks lovely and not expensive. There is a bus that goes into Chamonix and was €1,50 each for the day. They run every 30 mins or so. It is a bit far to walk mainly because there is no pavement all the way down. You can walk a fair bit of it but it's easier to get the bus. The hotel is on the outskirts of Chamonix but that didn't put us off and was a bonus and it was quiet. We would stay here again if we return to Chamonix.

"Spectacular views of Mont Blanc"

4
06/07/2016

We stopped over in Chamonix as an overnight stay before heading to Lake Garda. Chamonix was spectacular. The drive to MontBlanc was amazing. The Best Western was a little out of town so not convenient to walk into the town centre for restaurants etc. I have a mobility problem and having been in the car for quite some time, we had no choice but to eat in the hotel restaurant. In my opinion, there wasn't much choice and it was expensive, drinks etc. The hotel itself was very nice, very clean and very welcoming just for me it was a little out of the way. There is a pool and wellness centre. The view of Mont Blanc from the hotel was spectacular.

"Stunning"

5
05/07/2016

Amazing view, heated outdoors swimming pool, sauna and hammam, friendly staff...I wish I could have stayed longer. The hotel is a bit far from the hubbub of chamonix centre but it is charming. Bus stop and train station about 50 m away

"Average service"

3
26/06/2016

About 4 KM away from Chamonix. Not the best hotels. Would prefer something closer to the city. The rooms are ok but in our case many things were not working. Would not recommend for a stay or to come back. There are better hotels in the heart of the city that would be nice.

"Would go back but with pre-requests"

3
25/06/2016

On arrival(11.45am) we were told check in was at 4pm so we agreed to go away and come back later, returned at 5pm and room still wasn't ready so had to wait a little longer in seating area but not too long. Our room was lovely and very clean, nice big flat screen TV but not one English Channel to watch which was soooo boring the evenings were unbearable to the point of only thing to do was TRY to sleep, bed was so comfortable but a Shame we couldn't use any of the lovely duvet as it was way too hot in the room and no air conditioning available, we also couldn't open the door as the outside smoking, drinking and eating area of the restaurant was outside our room(1st floor) and as non smokers the smell wafting in was horrendous so we had to sweat it out all night with no air in the room. Breakfast was a bit hit and miss we stayed for 3 nights and had breakfast each morning. The first morning we had to go chasing a waiter for mugs for tea /coffee and to order hot food, they don't readily ask you or give you any table service. The second morning was atrocious, there was one waitress there who obviously didn't want to be there, she was rushed off her feet from being by herself but that is no reason to be rude to customers, everything had completely run down to nearly empty, at one point a lady put 2 slices of some sort of fruit tart on her plate and the waitress snatched it off her and put one slice back, for 17€pp for breakfast and not much selection I think you should be able to have whatever and how much of whatever you like. The atmosphere was really bad that morning. Day 3 was better everything available, even mugs and an actual smile from the waitress who had helping hands that morning. Checking out was a massive queue and only one person in reception so a bit of a wait which was frustrating when you have to check out by 11am and flight not until the evening so wanted to cram some activities in before leaving. Overall it's a beautiful place with beautiful views but some improvement on service is needed. And also they drop the €50 city tax on you last minute, please include it when you pay for your rooms upfront.... Other than the hotel issues(which is in a good location) we had a fabulous time out hiking and taking in the breathtaking views of the surrounding mountains and glaciers!!

"hungary"

5
22/06/2016

we stayed 2 nights with half broad.the view is fantastic from the restaurant.try the Mont Blanc coctail!!!staff are very friendly!nice and good evrything!i recommend for evryone!comfortable bed and room and bathroom.and not so far from the center!or a.du nidi!

"Nice hotel with some slight issues"

4
19/06/2016

Took 4 nights booked 2 rooms, half pension, room was on first floor with a view over the dining room roof, but to the right, , a reasonable view of the mountains, rooms were very good, and soundproofed that is so important, so the main thing, 4 nights peaceful sleep, staff absolutely excellent apart from one problem, but firstly the waiter with the blonde/fair hair was absolutely outstanding , he could get a job anywhere with his attitude, he knew I was having a problem with the food, the half pension was a set meal, and i really struggled at times, but this isnt the hotels fault , i,m just a lover of british/american food, on the good side the chef is really talented because I was eating things outside my comfort zone as even the food I did not like was tasty and well presented, Pool was very good, and it didnt get much better than most of the day in the mountains, late afternoon lying in the sun by the pool, health suite was nice again a very nice lady looking after the sauna/jaccuzzi etc, free parking right outside, breakfast was ok , omelettes or fried eggs bacon or usual cold meats cheese, no toast or what I would call normal bread, issues!! when it was busy they were short staffed, after a bus load of far east customers had stayed in the morning the waitress offered me a cup of coffee in a dessert dish! as it wasnt her fault there was no cups, well my dear it certainly wasnt mine!, the rooms were so hot, it needs air conditioning , such comfy rooms but 80 to 85f in them, the background music was totally out of place at meal times, hard to describe but like Joni Mitchell , or 70s american college music, for an old punk rocker it was awful, but with great humour (mostly) the staff made it bearable , the television big widescreen t.v. and not one english language station available , this is unusual , to just cater for french/german/Italian guests and not english or american, it kept saying no signal, overall though I liked the hotel, its not to far from Chamonix, so I could nip over to Switzerland as easy as some of the french alps

"wonderful experience for a holiday to French Alps"

5
18/06/2016

We stayed at the hotel for 5 nights while we toured the area. I really want to emphasize the friendliness of all the staff at the hotel from the people manning the reception desk to the staff in the dining room everyone was wonderful and super helpful. We had a room with the most gorgeous view. The bed was extremely comfortable and everything in the room was perfect. The spa was also enjoyable and an extra treat after returning from a days touring. We absolutely loved the fact that it was a little bit out of the main city and near to other areas where you can hike. We highly recommend this hotel and would absolutely love to come again.

"Friendly staff"

4
18/06/2016

All the staff were welcoming in particular Lydia who went out of her way to help us, she gave good advice on where to go and eat and even let us borrow her umbrella! The hotels itself is in a lovely location, has a nice little spa handy for after hiking. Close to the train and bus station

"Short notice business trip"

5
11/06/2016

I booked my room on short notice for $80/night. Driving up their narrow gravelly short driveway, which looked residential, with some construction, I was concerned. However, upon rounding the last curve, I saw the hotel and was very happy. It's a older style building and from the outside looked very well kept. Inside was very nice and modernized. The receptionist was super sweet and very professional. She had a really positive energy. My room was modern, comfortable, and clean. Not small for a European hotel room but not large. My view was great. I did not have to adjust the thermostat in the room and I slept well. I ate dinner in the restaurant and it seemed that the menu was priced to push toward the prix fixe menu (or to speed a lot). As I mentioned, I booked this last minute with price a main concern...so I ordered the three course fixed menu for 29 euro (escargot and rabbit pictured) and found it excellent. The bread they brought one piece at a time but it also was excellent. All in all I would certainly recommend it- especially it the price I paid-although I suspect they will charge more in-season.

"Pleasant hotel"

4
02/06/2016

We arrived here at about 5pm and so have not done much more than eat dinner, sleep, and eat breakfast. The room feels smart and recently refurbished, indeed the whole hotel does. There was a sort of paint/new carpet smell in the room, but it was not a particular problem to us. The restaurant was bright and airy, and the food was good. Staff are friendly.

"Lovely hotel with wonderful people"

5
21/05/2016

We stayed for just the one night but could quite happily have been comfortable for longer. (Other plans on our trip meant we couldn't ??) The hotel was lovely and the staff very welcoming and friendly. Bar was accessible and although not cheap, it was reasonable with great staff and selection of drinks. Breakfast offerings were fresh and plentiful. The actual location did not do the hotel justice...down a little side road with building works and the view from the room was not really desirable, however, a short walk (3 minutes) easily resolved this. Being down the little road did have advantages ,meaning that there was no noise, traffic etc. Outside pool did have better views than the room ?? I would certainly recommend and would love to stay again.

"Great ski weekend"

5
04/05/2016

Great hotel, used the pool and spa many years ago after climbing Mt Blanc. Went back with friends for a ski weekend. Good rooms decent shared areas and a breakfast that suited our needs and catered for any hangovers. service was efficient. Bus right outside for skiing areas. All in all a good place to stay without being OTT.

"Great hotel - lovely friendly staff . "

5
14/04/2016

Stayed here in January for one week. Had a fantastic time hotel staff are lovely and very helpful . They offer a complimentary chauffeur service and dropped us off various times throughout the week. There is also a free bus and train service too with stations for both within 200 yards of the hotel. The rooms decorated to a high standard, are lovely and cozy and very clean. The spa facilities are also excellent and we enjoyed a wonderful massage. Would highly recommend .

"Newly renovated, friendly staff & a great location"

5
07/04/2016

Pleasantly surprised by the Excelsior Chamonix. Located conveniently between Argentiere (Des Grand Montets) and Les Praz (Flegere). The Hotel offer a complimentary lift to the slopes each morning. The ski rental shop in the basement of the Hotel was a bonus. They also have lockers for storing skiing equipment. The "Spa" is well set up and laid out. Perfect after a days skiing. The leg massage was first rate. Overall the Hotel was newly renovated, had friendly staff and was in a great location. With the nearby train or bus you can be in the centre of Chamonix in 8 minutes. Only drawbacks: Outdoor pool was closed & WiFi was patchy at times. But this had no impact on the quality of our holiday.

"Newly renovated, but a little far from town"

4
27/03/2016

This hotel was renovated within the last year; my room was clean and updated. I found the breakfast to be well-stocked and would agree with other reviewers that dinners at the restaurant were on the expensive side. This hotel is a bit farther from town, so be aware that you will need to find transportation to the lifts and to bars/restaurants. But if just looking for comfortable sleeping, this place fits the bill

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Thank you for your nice comment. Yes, for comfortable sleeping it's the place to be! And we do hope that it is for the rest of it ?. As I already replied to other customers, public transportations (bus and trains) from the hotel are free and easy to use, this until 11pm. We hear your opinion about the expensive side of the restaurant, and we'll soon propose a new “carte” for dinners as well as for lunches. So we hope to welcome you again and please you with our new offers. Best regards.

"Overall enjoyed staying..."

4
16/03/2016

Hotel is modern, newly renovated; location is good, easy to reach to all Chamonix's ski areas. We had a car, did not use public transport (both bus and train stations, free of charge, are very close indeed; there is also shuttle service), within 10 minutes we could go any of the ski areas. Rooms are ok, comfortable and clean. Unfortunately we stayed on the ground floor and did not have any view; if possible try to get an upper floor room in the old part having a view of mountains, Mont Blanc. Spa is a bit small for a four star hotel. Breakfast was ok, open buffet, lots of choices, but a bit expensive. The staff were friendly and helpful. What I did not like is very soft pillows; asked for a hard/orthopedic pillow, unfortunately they did not have any. The Wi-Fi was very slow, and only 3 devices can be connected at most. Overall good value for money; if I go to Chamonix again, I would prefer to stay again.

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Thank you very much for your testimony. Our hotel is well situated indeed. Close to the ski lifts, quiet with great views, and only 4 km from Chamonix center, with free and regular transportations. As for our SPA, we agree it can be busy at certain times of the day, like 5 to 7 pm and holidays, though rather quiet the rest of the time. And it's free for our guests. The breakfast rate is 17€ for unlimited buffet, and only 15€ when booked in advance, did you get that offer? We take note of your request for orthopedic pillows, which is a good idea, thank you for saying. It would be a pleasure to welcome you again in the future, and make your stay as pleasant as possible. Best regards

"Average "

3
13/03/2016

Positives are the staff are friendly and helpful. The rooms are modern and clean and the spa is reasonable. Negatives are the limited breakfast and we had a room on the ground floor that got far too hot to sleep in and there was no secure way to let air into the room. Reasonable hotel but ask for a room first floor or above.

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Thank you for your testimony. We regret that your room was not what you had expected, it is sadly not possible to have every guest accommodated in upper floors, though we do modify room allocation at arrival when requested and when we can do it. Concerning the buffet breakfast, we are sorry that you found it limited, as the purpose of it is actually to be unlimited! Sometimes there can be lots of people coming at the same time, especially on Sundays, and the staff needs some extra times to refill it…We apologize for that, and we hope to welcome you again someday.

"disappointing"

1
11/03/2016

Hi All, Just some feedback on the hotel Excelsior Best Western Chamonix. Paid a whole whack of money for a special weekend (1st since baby was born 15 months ago ahem!) but wanted to be close to home etc in case we needed to get back. Our room was in the new part- we didn't have a window! Only a Velux skylight which was completely covered in snow and didn't let in any light. The cleaning lady took my husband's towel so we had some faulty towers moments trying to get them back. They charge extra for the parking, the dog and then even after we paid the bill – they came looking for Tax which they had forgotten to add! Apparently, the argumentative receptionist let me know, it's my duty to ask for it!! oh an No Wifi no phone network....Anyway, hands down bad service, rude staff, no value price v service and generally not at all a relaxing place to stay. TO BE AVOIDED!

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
We are sorry about your such disappointing experience in our hotel. As for the room, we do have attic rooms on our second floor, and it has a charm that some people appreciate. We are always available to change rooms allocation at arrival when we can. Most of hotels ask an extra charge for their parking (and you were not charged for it), and for the animal. Your rate was very reasonable as well. Concerning the city taxes, our receptionist did not forget to make you pay it, you did not want to pay for it as your stay was a gift from your family… you were actually very rude with her. We agree with you that our WIFI does not work perfectly well. We are going to have the fibre very soon. Our staff is always offering a warm and smily welcome to our nice custmers, and we are sorry you did not make the most of it. Best regards

"Voyage Prive"

5
09/03/2016

Two double rooms booked through Voyage Prive with breakfast and a few other niceties included. Smartly refurbished with well presented rooms, bar, dining room, spa facilities, and meeting room. Very friendly and helpful staff. Would cater well to families of all ages and business trips alike.

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Thank you for your nice feedback! Indeed, we ‘re happy to receive all kind of guests, from couples and families on holidays, to business men, or incentive groups. The staff thanks you for your compliments.

"Avoid"

1
29/02/2016

I organised a work ski trip weekend at the end of February for 8 rooms. Since the beginning of the booking process, everything has been difficult, being required to negotiate everything to the euro. We arrived and there were mistakes in room allocation even though I had provided a very clear table with names. 3 people had to cancel and the hotel agreed verbally to reimburse the breakfasts. The hotel itself has been refurbished and is OK but there is no charm whatsoever. It seems more to be a business hotel. The restaurant was OK but again quite inflexible with the menu. No choice of courses. The breakfast was extremely disappointing and definitely not worth €17. The service was extremely poor for a 4 star hotel. More towards 2 stars. There is a shuttle that can be used by guests but it finishes at 4pm only while ski finishes later and it would have been useful for the evening as well. Other 4 star hotels do provide the service. Check-out was horrendous. Many of the extras of my colleagues were added to my room. Breakfasts were not reimbursed. I checked out 48 hours ago and this is not settled yet. I requested to speak with the hotel director and I haven't received any response yet. I asked for copies of the receipts and I have not received them either. Overall, the hotel was extremely disappointing and the service unprofessional. I forgot to mention the outrageous gin and tonic for €15!! To avoid. There is clearly no direction or charm and this shows.

"Family Ski Trip"

4
29/02/2016

Great Rooms & Staff. Stayed in a family room which was great for two adults & two children. Rooms are modern & beds are really comfortable. Staff were very pleasant & helpful. Wifi in hotel does not work. Restaurant & Bar prices are very expensive. The restaurant is expensive & the food is not really what we were looking for after a day skiing.

"Skiing in comfort--with a spa!! And the staff all smile!!"

4
24/02/2016

This was the second trip I'd taken to the Excelsior to ski with members of my family. In Jan the trip was great, but this time it was outstanding! Caught the minibus from Geneva airport directly to the hotel---was disconcerted to find that its location is a 10 min drive -direction Argentiere, in the hamlet of Les Tines. BUT think on----2 mins walk from the hotel is a free train link that will take you up and down the valley to ski lifts and to the centre of Chamonix. Beware last train back to Les Tines is at 20.00! Bus stop outside---free---10 mins into Chamonix plus other ski areas. Ask at reception for a free transport pass!! Also, every morning you can reserve a place on the hotel bus to wherever you want to ski--free. But you'll have to make your own way back--not really a problem. The hotel has been recently renovated to a very high standard. Spotlessly clean, with plenty of staff always on hand to assist you with everything you want. Many English-speaking staff, but try a little French it is truly appreciated. The spa is free--sauna, steam room and Jacuzzi--great at the end of a day's skiing. Swimming pool is outdoor--and not open until April--brrrr! Eating in the restaurant is priced well-in comparison to restaurants in Chamonix itself--very good traditional French cuisine. Breakfasts are, however, expensive--you need to eat a lot to get value for money. Skiing--they do the lot. There's a ski shop in the basement--well-priced and friendly. Reception will arrange your ski pass--picked up from the hotel itself. The scenery outside is amazing--as it should be. You can ask for a room with bath/shower or shower only. Room service is great. WiFi was a little hit and miss---but then again you're on holiday!! friendly bar with big TV and games. My grandson--5 years old--was treated like royalty and enjoyed playing in a well -equipped play room. As stated, I was there for the skiing, but I can imagine that a summer stay would be spectacular. So all in all--I wouldn't hesitate to go back there. A major plus was that the staff couldn't do enough night or day go make sure your stay was magnifique. Getting in and out of Chamonix is easy with planning. Also, it's not in the hurly burly of this wonderful resort---peace and quiet and great comfort after a hard day sur les pistes!!

"Renovated, good, but away from Chamonix"

4
17/01/2016

Renovated in 2015. Look like new. The rooms are comfortable, well equiped and spacious. Good toilettries are provided. Free WIFI everywhere. New and heated skii room (with lockers). The SPA area is great, but divided into small separate zones (rooms): one for jacuzzi, one for sauna and hammam, one for relax room with chairs and tea. So, it is a little bit annoying to put on and take of a bathrobe, because every time you need to get to a corridor and choose next door of a separate zone. Anyway, it was ok. Not a big deal. Breakfast is good. Freshly squeezed orange juice, coffe mashine, yougurts, pastries, meats and cheeses. The only issue is a location of hotel. There is nothing arround, Chamonix can be reached only by bus or car (4-5 km).

"Great Property near Chamonix"

4
12/01/2016

This is a traditional French building which has been renovated in the last year. The location is good for all winter sports and of course walking as well. It is about 4 kilometres walk into Chamonix and this can be done from the hotel missing all the roads by using the footpaths in the woods. There are also a host of walks from the hotel. The staff were very friendly from the moment of check in until we left. Being lazy we spoke in English to them mainly and they were a joy to deal with. We will certainly return later this year either for walking or cycling and the other benefit being no charge for parking unless you use the covered garage. It is also close to the train station for the local trains going up and down the Chamonix valley.

LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review
Dear Alan, Thank you very much for your lovely feedback. We are very pleased that you enjoyed our location and facilities. It's always a delight to welcome our foreign customers, and to speak English with them! You are very welcomed to come back again. Best regards.

"Rooms are nice but skip the restaurant "

3
26/12/2015

We stayed here for 3 nights over Christmas and overall it was just average. The rooms are clean and the staff are pleasant but restaurant is extremely overpriced and in my opinion a huge let down. We had breakfast once and for €17pp you would expect something decent. We struggled to get cutlery and half of the buffet was finished and not replaced so we ended up paying €24 for bacon, eggs and a coffee.

"Love the hotel "

4
26/10/2015

It was lovely hotel with unforgettable view but unfortunately our room was so small to move or to put our things. The employees were so friendly and they are doing there best to satisfy the customers So thank you for your efforts

"Excellent facilities, good staff"

4
20/10/2015

The hotel looks like it was recently refurbished, the rooms are excellent and for the price they seem like a steal. The pool is particularly pleasant, the spa less so; the steam and sauna seem crowded and a few asian male guests were particularly loud, I'm glad I hadn't paid to have a treatment at the time. Reception and spa staff are relatively polite and helpful for French standards. Didn;t try the breakfast but looked charming. Not in the centre of Chamonix but shouldn;t be an issue if you have a car. I'd visit again

"Good value and facilities in Chamonix"

4
24/09/2015

This hotel has great facilities for an alpine hotel, including a heated outdoor pool and a spa, all refurbished. Rooms are modern and clean. Fantastic views on the Mont Blanc. Great spot for morning runs along the river and also close to le Paradis de Praz, a children playground in the woods. Negatives include poorly qualified staff providing poor advice and directions (at least some of them), limited service (you call the reception to bring missing items to the room and they request that you come down and pick it up by yourself), very expensive breakfast (17Euros) and restaurant, better skip it and enjoy your own breakfast on the balcony. Overall, though, if you skip meals, it's great value for money and I recommend staying there, especially if you have a car.

"Nooo parking space"

5
19/09/2015

They have outdoor pool but was cold weather ?? great location near the town No need car to anything Nice bar Friendly stuff '''......……...................... Enjoy trip ..... I'm from saudi arabia Thanks alot for red my review Bey bey ... ..

"Nice Hotel"

4
15/09/2015

This Hotel is in the tiny village of Les Tines, a 10 minute train ride to Chamonix only costs just over 3 Euros & the same if you go the other way to Argentiere. Be careful of return time from Chamonix, last train leaves before 8pm, just before 9pm from Argentiere. The hotel itself is recently refurbished to a very good standard. Nice outdoor swimming pool. The Spa, like the pool is small but adequate. Rooms are good, beds huge ! shower & bathroom also fine. Bar ok but, rather expensive, as is the restaurant.. The food though is very good, breakfast very nice with a wide selection.Overall staff were excellent. A very happy 15 nights were had, Definately go again & recommend you try it too ! AND THE VIEWS ARE BREATHTAKING !!!!!

"Very spacious , clean room"

4
01/09/2015

Staff was very nice and gracious. Room was very nicely decorated, very clean. We were able to all stay in one room (four of us). King size bed and a double sofa bed. Kids said the sofa bed was very comfortable. Would go back again

"Non existent service"

1
22/08/2015

We popped in here for lunch after a long hike and popped back out again 25 minutes later. During that time we asked two different people for a table, asked for a menu three time, got a glass of water only because I retrieved my water bottle from my rucksack and left hungry because there was no prospect of anyone serving us. I can't comment on the hotel or the quality of the food but the service was disgraceful. There were incidentally only three other couples and a family group in the restaurant. This hotel is recently refurbished but they also need a major overhaul of the staff.