Best Western Plus Excelsior Chamonix Hotel Spa,  Chamonix Mont Blanc 

4.0/5  - based on 196 guest reviews.
251 Chemin Saint Roch, 74400, Chamonix Mont Blanc, France - See map
+33 4 50 53 18 36 +33 4 50 53 56 16



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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Massage services
    Massage services
  • Spa
  • Free high speed internet connection
    Free high speed internet connection
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TripAdvisor Traveler Rating
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With its early 20th century architecture, the Best Western Plus Excelsior Chamonix Hotel Spa is just over 1. 6 kilometers from the La Flegere ski slopes. It offers an outdoor swimming pool and panoramic views of the Mont Blanc mountain range. The guest rooms are modern, with a simple design. All rooms are equipped with private bathrooms and a Wi-Fi Internet connection. The on-site restaurant serves breakfast every morning and French cuisine every evening. From the train station of Le Fayet or Chamonix, a shuttle service can be organized to the hotel upon request. A bus which goes to Les Praz, Argentiere et Le Brevent ski resorts has a station next to the hotel.

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Room 1

Guest reviews

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based on 196 guest reviews
Traveler's Choice

Business Business 8
Couples Couples 113
Family Family 36
Friends getaway Friends getaway 19
Solo travel Solo travel 9
Sleep Quality
Best Western Plus Excelsior Chamonix Hotel Spa,Chamonix Mont Blanc
  • 4
    « Garry »

    Best western hotel nice location but local bus service not great and the taxi servi c very bad nearly inposible to get taxi even at train station or town centre. ski lifts not open till mid december was not great bar very expensive and food over priced at some would go again but not stay at same hotel due to poor travel would recomend staying in town centre if you go as is possible to get around without travel problems

    « Perfect for our activity break »

    My son and I stayed here in August 2016 for 3 nights.It was the perfect hotel for a 4 day activity break-far enough out of the hustle of Chamonix yet only a 10 minute bus ride into Chamonix and nearby Argentiere. Located right next to the forest which was great as we used the well marked walking and running routes to run every morning. Rooms were perfect for us with ample space,a coffee machine and great views of Mount Blanc. Swimming pool was a great bonus again with stunning views of Mount Blanc. Will return next year!

    « Friendly and comfortable hotel »

    What a find! The staff were extremely helpful, room was very comfortable and the evening meals were amazing! I would go to this hotel again just for the food. All in all an excellent stay - I wish we could have stayed longer

    « Great value! »

    Don't let the Best Western name fool you. This older hotel is newly remodeled and fantastic. Great restaurant, spa, rooms and service. Because it's 5 minutes outside downtown Chamonix, it's a great price. We planned to just stay one night and stuck around for 3. Definitely recommend this place!

    « Wonderful Visit to Chamonix Mont-Blanc! »

    The Best Western Excelsior was an exceptional hotel and an exceptional value! Our room had a spectacular view of the Mont Blanc range, a comfortable patio, and plenty of room. We had a great experience in the spa and a wonderful dinner in the hotel's restaurant on our last evening--the restaurant specializes in local cuisine. Highly recommend a visit... both comfortable and authentic!

    « Excellent hotel! »

    The hotel is wonderful, super clean, nice customer service. The rooms were very good. We enjoyed and would love to be back again. The hotel is Brand new , they opened less than 2 years ago and still looks very nice. The view from the Hotel to Mont Blanc is espectacular! Price was super worth it. Ale y Sergio!

    « Brilliant hotel »

    Everything about this hotel deserves the highest,from the staff to the room and to the food.nothing was to much for them in their endeavour to satisfy their customers. It was the little touches that go to make their customers happy

    « Great views, wouldnt return »

    Visited Chamonix 7th Sept 2016-17th Sept 2016 Staying at the Excelsior Hotel Chamonix. Having read other guests comments I was concerned but decided to be open minded, their comments were justified. Had booked a superior room with balcony, we were disappointed & even questioned the grade of room. Balcony came with added extras of previous guests toe nail clippings. Room did not appear to be hoovered at all during our 10 night stay. Quality toiletries & towels. Breakfast-road side cafe!!!. Tables very rarely cleared of used plates/cutlery etc. 2 Hot drinks machines only one working-self service, staff member just shrugged her shoulders. Had to request replenishment of hot food options at 9am despite breakfast being served until 10.30am Every piece of crockery came with multiple chips/cracks. "Fine dining french cuisine" for evening meal, set menu = 1 started/1 main/1 dessert - very restrictive.Yes they did accomodate & substitue with an alternative. Only 2 staff "working" at breakfast & dinner, understaffed to say the least especially when coach load of tourists arrived. Great views of Mont Blanc. Peaceful quiet location. Local bus into Chamonix centre runs every 30mins, free with Valley Card provided from hotel. Hotel info stays hotel transport available into Chamonix, has to be pre booked the previous day & only available on days a member of staff is available. Also hotel info states mineral water in room for arrival, none there, spoke to reception, never arrived. Loved Chamonix. Would not recommend or stay at this hotel again.

    « Great find »

    The old Hotel Excelsior was very dated and in need of an update. I think it was renovated in 2015. A friend stayed there and reccomneded it to us. We had a lovely time there, the room was very clean, spacious and modern with great mountain views. It also has a spa. Would definitely stay there again.

    « An up-market travel lodge type experience. »

    Pros: Very clean and tidy room, fairly modern. Staff approachable and efficient. Cons: Poor breakfast selection - no cereals! Pricey for what there was I thought. At least 50% of the mugs at breakfast tables were all badly chipped around the rims. I was shocked that someone would actually put them out for people to use. No-one else seemed to take much notice, maybe it's just me! My room only had a single 2ft square velux window in the roof that would let the rain in if you left it open when you went out. It's like staying in a cellar!! The changing rooms for the pool closes about a couple of hours before the pool shuts - couldn't see the logic in that.

  • 1
    « Terrible nights sleep and poor customer service ! »

    Arrived at the hotel late on 14th September after a long 10 hour drive hotel is very clean and modern room was spacious and comfortable, what I didn't realise was my room was above the delivery ramp which at 6:30 until 8:30 had numerous delivers with very loud trolleys , it didn't help the room dosent have air conditioning so I had to have the window open it was so loud it was like 100 shopping trolleys being pushed past my window totally ruined my mornings rest the whole purpose of this stay was a good nights sleep ready to drive to Tuscany this morning, on check out I made a complaint to which the member of staff shrugged her shoulders and said unfortunately that is the time the laundry is collected! No mention of any compensation or anything very annoyed they shouldn't be able to sell rooms in this area of the building or they should have their deliverys at a sensible hour

    « Great hotel »

    This is a lovely hotel but a bit expensive, it's located about 2 miles outside the centre but a free bus takes you back and forth and are about every 20mins. Didn't eat much as breakfast was not included in our package. The rooms are great but would pay more for a better view next time.

    « Delux double with balcony? »

    We booked a delux double with balcony & Mont-Blanc view €189 for one night. We both fell totally in love with Chamonix & I could not recommend it more highly however, the hotel was a disappointment. The hotel has a second half which people had their towels & clothes hanging out of Windows. The reception desk was quite chaotic & what I would expect from a cheaper hotel. The room was pleasant but quite small & definitely not deluxe! The balcony was tiny. The restaurant was pleasant & food was of a good standard.

    « Great hotel! »

    We stopped here overnight on our way back from Switzerland. The welcome at front desk was warm and all facilities well explained. The room was a lovely surprise, spacious, spotlessly clean, really comfy beds and nice cotton bed linen, and the bathroom was large and modern with a powerful shower. We ate in the very busy restaurant and the food was delicious, the waiters friendly and attentive. The breakfast was good, lots of choice of quality food. We didn't get a chance to visit the spa or use the pool but really enjoyed our brief stay.

    « Comfortable spa retreat for a summer break »

    Having been to Chamonix ski-ing several times we decided on a summer weekend break. The hotel is a couple of miles out of town but the bus stop is at the end of the road as is the station for the local train so getting into the town is no problem, even without a car. Hotel is nicely furnished and some rooms have a nice view of the mountains across the pool area. The pool is heated and accessible from the spa which is very relaxed. There is not much around the hotel except a few houses but there are some lovely walks along the river up to Argentiere, down to La Praz or up to the mountains. Staff were friendly especially in the spa. Great for summer, I think there are better located hotels for ski-ing in the winter.

    « Don't be put-off by a few poor reviews »

    In between booking the Excelsior and arriving a few recent poor reviews appeared on Tripadvisor which obviously concerned us a little. However, when we looked at the content of the reviews the contributors tended to focus on pretty small issues which had obviously become blown-up in their minds. However, whilst no establishment is perfect and there will always be areas which can be improved on (e.g. breakfast, more later) it shouldn't overshadow the fact that this is a very good hotel - the decorative state of the common areas and rooms is excellent. The location is pretty good (about 5 mins drive up the valley from Chamonix centre, just outside La Praz) and the pool is lovely. We did have a bit of a disappointment with breakfast - it may have been a one-off and we weren't early but when we arrived there was no fresh fruit and and by the time some had been rustled-up (and eaten) there were only two sausages left from the cooked breakfast. - The staff seemed intent on getting it all cleared away before breakfast had officially finished; and we we weren't the only people who were still trying to eat. Quick tip on room choice (if offered): we may have been unlucky but we were in a second (top) floor 'Classic' room (#269) in the new block. - The only window was a Velux in the eaved roof, too high to operate without a pole, so no view of any description. There was no controllable air-conditioning and, as is often the case with top floor rooms, it became quite hot. The Velux is not a terribly efficient way of ventilating a room. I would ask for a room on another floor if I stayed again.

    « Great stopover »

    We booked this hotel as a stopover on our route south to Italy. We were pleasantly surprised by the hotel room (we booked a family room and ended up with the excelsior suite) with a balcony and direct view of Mont Blanc (although on arrival the top was shrouded in cloud). The pool and spa facilities were enjoyed by all and waking up with a view of a clear Mont Blanc was wonderful. You really couldn't get much better a view. The room was clean and tidy and all the expected facilities were available along with a decent coffee machine, excellent bathroom with both bath and large separate walk in shower. We would happily return again based on our stay.

    « Definitely NOT the best Best Western out there »

    This hotel claims to be a 4-star hotel. That could not be less true. Here is why: 1. The bathtub faucet was broken and the only way to keep the siphon open for the water to drain was to stick something in it (like a tube of the hotel's shampoo). We reported it to the reception desk before leaving (did not deem it necessary to report it earlier as check-in time is 4 pm and check-out is 11 am) and they did not seem surprised. 2. SPA. Yes, the hotel has a SPA, but its capacity is so limited that it is virtually impossible to use. We spent most of the afternoon walking back and forth between the sauna/jacuzzi/steam room, trying to find one that was not fully occupied. Even the break room, which was the largest of all, only fit 4 people, and yes - it was full most of the time. Did I mention there is only 1 shower in the SPA? To top it all, it was obvious that the staff did not want to be there, judging from the uninhibited eye rolling we got when leaving. 3. Priced at 250 EUR per night, our stay included a dinner in the hotel's restaurant. We were presented THE "half-board menu", which consisted of THE entrée, THE main and THE dessert. I say "the" because we had no choice - the hotel had already decided what food would best complement our 4-star-hotel-in-the-Alps experience. The entrée was based on snails and we had to really insist on our dislike for snails before the waiter agreed to check whether we could possibly order something that was not on THE half-board menu. Next, we were promptly informed that THE main (some kind of a beef dish) had run out for the night (it was 9:30 pm!), but they were going to replace it with "something else" - whatever was still available (it turned out to be chicken). Again, no options, no possibility to choose. According to THE menu, the dessert was supposed to be pineapple something, but we were surprised with chocolate cake, because "THE dessert had run out as well". At that point, and with the help of a bottle of wine, we no longer cared. Having been to Chamonix before, I know far better hotels one could stay at for a much better price and infinitely better experience. As for this one, it most definitely does not deserve 4 stars. I will not return.

    « Rude waiters and missing things in room »

    if you can dont stay at this hotell , its sucks frigde did not work, room phone did not work, curtain did not work, shower so high up you need to be 180cm + to shower, the waiter speak only French and argus with customers, was charged for a coffe at breakfest and the vaitres did not want to listen before i contacted resepetion. terrible place.

    « Excellent Hotel »

    We stayed here for three nights and really enjoyed our stay. The reception staff were friendly and helpfull. The room was very nice and clean with a very comfortable bed.There was a good size bathroom. There was a good pool area. Inside there was a sauna,steam room,relaxation area and a jacuzzi. We did not have breakfast as it was too expensive at €17. Overall,a great place to stay in.

  • 3
    « Overpriced »

    Positive. Spacious, nice pool, friendly, helpful staff (en francais et egalement en anglais). Negative: insufficient parking, no coffee or internet terminal in the lobby as in most Best Westerns, no enclosure for the shower so a big mess on the bathroom floor--the only other hotel I ran into this was in China; uncomfortable toilet (I suppose handicapped) ; room for 2 but soap etc for only one

    « Fantastic for first ski holiday »

    The hotel was fantastic, quiet and out the way of the centre of chamonix, perfect for couples/families. The bus stop to get you to the centre/slopes is only a couple of minutes walk from the door of the hotel. Would definitely stay here again.

    « Disapointed in Chamonix - Three Night Stay »

    Chanonix is a wonderful place to visit. The following refers only to our recent personal experience with the subject accomodation choice at that location. POOL - The hotel pool, (which is featured on the site) is indeed well placed. Great views are had from the pool area and from other places around the hotel. HOTEL LOCATION - Not "in the town". Public transport is close by, (train and bus services). However, these services do not run late into the evening.The hotel offers a shuttle free of charge to Chamonix, (about a 15 minute drive). However, we were told that a pick up in the evening (after 1930) was not provided. We had to take a taxi back to the evening on one evening. This cost 35 Euro one way. ACCOMODAION & RESERVATION - Despite our checking in early, the wrong room was provided at check in. Note: Pictures of the room that we reserved were the same on both the hotel official web site and the booking com web site. However, the room which we had reserved and paid a deposit for in advance was not provided us until the last night of our three night stay. We complained about this to the front desk personnel and were told that the room which we had reserved was already taken and that it was now not available for our use. Alternative rooms were shown to us of a different type and layout from the one we had reserved. The hotel mananger did not present themself to us during the length of the stay to appologise and we were not offered any compensation. We were most disapointed. HOTEL RESTARAUNT & FOOD SERVICE - Flys were found everywhere during breakfast on each day we utilised the restaraunt for breakfast which was most off putting. However, the food provided was of good quality and there was a fair selection. We did not eat dinner at the hotel restaraunt.Electing to eat in town instead. However, we did order room service for our children from the menu one evening, (chicken and french fries) and found this to be so badly prepared it was almost inedible. Note: A complaint was made to the restaraunt which did not result in a refund or an appology. CHECK OUT EXPERIENCE - Very slow and inefficient. HOTEL BAR - "David" poors a nice drink and does a good job at the bar!

    « Out of town - families recommended »

    Booked by accident... A choice we would never had made given location 10km outside of Chamonix centre... But potentially a good option for families (massive kids room + pool) or for those who want quieter location. Pros: Pool Late check-out Free wifi Cons: Location (2 bus + 1 train option per hour to Chamonix) Coffee (only food we had; discouraged us from trying breakfast given both quality and price) Soundproofing between rooms / doors to corridors Overall - perfectly adequate but a bit less than we would expect from a 4 star hotel and not for us.

    « Elegant, with style but still modern »

    We spent a very nice week for ski this February at this hotel.They have everything you need, including a spa, underground parking, ski room, sauna, jacuzzi...even a special room for kids. The internet was a little bit slow but enough for email or Google research.

    « Nice hotel on the outskirts of Chamonix »

    We stayed here for two nights. The staff is very friendly and do what they can to help you. We got a room with a great big balcony overlooking Mont Blance. Sunlight conditions were very promising. No ventilation system and it is paint peeling in the bathroom. Wifi did not work in our room, only in the bar / reception area. Breakfast costs 17 euros. Person pr. night, so we opted instead to buy breakfast somewhere else. It's free spa entrance for hotel guests with a sauna and jazucci. We were overchardge day we went and this was not very plesant. The hotel refunded money after approximately one week .

    « Room with a view to die for....spectacular »

    What a wonderful hotel. I cannot think of one single negative about this hotel.Yes, it is outside of Chamonix but you would know that already when you're researching hotels in the area, for us it is a positive. There are a couple of places to eat nearby, but we didnt try them as their menu wasn't to our taste, we did venture into Chamonix several times & there is plenty of choice for all budgets and tastes.There is a train station and bus stop nearby if you prefer public transport. The staff on the front desk, the bar staff, the restaurant staff as well as the spa staff are all very good at their jobs, and go above and beyond to make sure your stay at this hotel is relaxing and memorable. The whole hotel is modern and spacious and extremely clean. The reception staff are very helpful and knowledgeable and gave us tips on where to go and what to see. There is free parking and free wifi. Our mountain view bedroom was on the third floor over looking the pool, with a shared balcony. What a view!! There is a room safe, plenty of hanging space with dressing gowns and slippers. There is also a kettle, and a good quality coffee maker along with teabags and coffee and creamer. Plenty of power outlets, an alarm clock with docking station. The bed is so comfy, we slept in late a couple of times as we had such a deep sleep and the sheets are top quality too. The bathroom had a great hairdryer, toiletries and a shower cubicle. I have rarely seen such a clean bathroom, the housekeeping team here really know their jobs. We ate in the restaurant one evening, Ben looked after us very well. The food was exceptional. The heated pool is awesome, plenty of sun loungers, deck chairs and a sofa too. What else could you want, a spectacular view, the photos really dont do it justice a pool bar too. The whole experience from beginning to end exceeded our expectations.

    « Fantastic »

    What a beautiful modern hotel. Exactly what we wanted. Great views of Mont Blanc, lovely quiet swimming pool. Rooms are spotless modern and spacious. Wifi was excellent and staff were friendly. We didn't eat at the hotel at all. There is plenty of parking front and rear and there is an underground car park, but we didn't use this. The spa looks lovely and not expensive. There is a bus that goes into Chamonix and was €1,50 each for the day. They run every 30 mins or so. It is a bit far to walk mainly because there is no pavement all the way down. You can walk a fair bit of it but it's easier to get the bus. The hotel is on the outskirts of Chamonix but that didn't put us off and was a bonus and it was quiet. We would stay here again if we return to Chamonix.

    « Spectacular views of Mont Blanc »

    We stopped over in Chamonix as an overnight stay before heading to Lake Garda. Chamonix was spectacular. The drive to MontBlanc was amazing. The Best Western was a little out of town so not convenient to walk into the town centre for restaurants etc. I have a mobility problem and having been in the car for quite some time, we had no choice but to eat in the hotel restaurant. In my opinion, there wasn't much choice and it was expensive, drinks etc. The hotel itself was very nice, very clean and very welcoming just for me it was a little out of the way. There is a pool and wellness centre. The view of Mont Blanc from the hotel was spectacular.

    « Stunning »

    Amazing view, heated outdoors swimming pool, sauna and hammam, friendly staff...I wish I could have stayed longer. The hotel is a bit far from the hubbub of chamonix centre but it is charming. Bus stop and train station about 50 m away

  • 3
    « Average service »

    About 4 KM away from Chamonix. Not the best hotels. Would prefer something closer to the city. The rooms are ok but in our case many things were not working. Would not recommend for a stay or to come back. There are better hotels in the heart of the city that would be nice.

    « Would go back but with pre-requests »

    On arrival(11.45am) we were told check in was at 4pm so we agreed to go away and come back later, returned at 5pm and room still wasn't ready so had to wait a little longer in seating area but not too long. Our room was lovely and very clean, nice big flat screen TV but not one English Channel to watch which was soooo boring the evenings were unbearable to the point of only thing to do was TRY to sleep, bed was so comfortable but a Shame we couldn't use any of the lovely duvet as it was way too hot in the room and no air conditioning available, we also couldn't open the door as the outside smoking, drinking and eating area of the restaurant was outside our room(1st floor) and as non smokers the smell wafting in was horrendous so we had to sweat it out all night with no air in the room. Breakfast was a bit hit and miss we stayed for 3 nights and had breakfast each morning. The first morning we had to go chasing a waiter for mugs for tea /coffee and to order hot food, they don't readily ask you or give you any table service. The second morning was atrocious, there was one waitress there who obviously didn't want to be there, she was rushed off her feet from being by herself but that is no reason to be rude to customers, everything had completely run down to nearly empty, at one point a lady put 2 slices of some sort of fruit tart on her plate and the waitress snatched it off her and put one slice back, for 17€pp for breakfast and not much selection I think you should be able to have whatever and how much of whatever you like. The atmosphere was really bad that morning. Day 3 was better everything available, even mugs and an actual smile from the waitress who had helping hands that morning. Checking out was a massive queue and only one person in reception so a bit of a wait which was frustrating when you have to check out by 11am and flight not until the evening so wanted to cram some activities in before leaving. Overall it's a beautiful place with beautiful views but some improvement on service is needed. And also they drop the €50 city tax on you last minute, please include it when you pay for your rooms upfront.... Other than the hotel issues(which is in a good location) we had a fabulous time out hiking and taking in the breathtaking views of the surrounding mountains and glaciers!!

    « hungary »

    we stayed 2 nights with half broad.the view is fantastic from the restaurant.try the Mont Blanc coctail!!!staff are very friendly!nice and good evrything!i recommend for evryone!comfortable bed and room and bathroom.and not so far from the center!or a.du nidi!

    « Nice hotel with some slight issues »

    Took 4 nights booked 2 rooms, half pension, room was on first floor with a view over the dining room roof, but to the right, , a reasonable view of the mountains, rooms were very good, and soundproofed that is so important, so the main thing, 4 nights peaceful sleep, staff absolutely excellent apart from one problem, but firstly the waiter with the blonde/fair hair was absolutely outstanding , he could get a job anywhere with his attitude, he knew I was having a problem with the food, the half pension was a set meal, and i really struggled at times, but this isnt the hotels fault , i,m just a lover of british/american food, on the good side the chef is really talented because I was eating things outside my comfort zone as even the food I did not like was tasty and well presented, Pool was very good, and it didnt get much better than most of the day in the mountains, late afternoon lying in the sun by the pool, health suite was nice again a very nice lady looking after the sauna/jaccuzzi etc, free parking right outside, breakfast was ok , omelettes or fried eggs bacon or usual cold meats cheese, no toast or what I would call normal bread, issues!! when it was busy they were short staffed, after a bus load of far east customers had stayed in the morning the waitress offered me a cup of coffee in a dessert dish! as it wasnt her fault there was no cups, well my dear it certainly wasnt mine!, the rooms were so hot, it needs air conditioning , such comfy rooms but 80 to 85f in them, the background music was totally out of place at meal times, hard to describe but like Joni Mitchell , or 70s american college music, for an old punk rocker it was awful, but with great humour (mostly) the staff made it bearable , the television big widescreen t.v. and not one english language station available , this is unusual , to just cater for french/german/Italian guests and not english or american, it kept saying no signal, overall though I liked the hotel, its not to far from Chamonix, so I could nip over to Switzerland as easy as some of the french alps

    « wonderful experience for a holiday to French Alps »

    We stayed at the hotel for 5 nights while we toured the area. I really want to emphasize the friendliness of all the staff at the hotel from the people manning the reception desk to the staff in the dining room everyone was wonderful and super helpful. We had a room with the most gorgeous view. The bed was extremely comfortable and everything in the room was perfect. The spa was also enjoyable and an extra treat after returning from a days touring. We absolutely loved the fact that it was a little bit out of the main city and near to other areas where you can hike. We highly recommend this hotel and would absolutely love to come again.

    « Friendly staff »

    All the staff were welcoming in particular Lydia who went out of her way to help us, she gave good advice on where to go and eat and even let us borrow her umbrella! The hotels itself is in a lovely location, has a nice little spa handy for after hiking. Close to the train and bus station

    « Short notice business trip »

    I booked my room on short notice for $80/night. Driving up their narrow gravelly short driveway, which looked residential, with some construction, I was concerned. However, upon rounding the last curve, I saw the hotel and was very happy. It's a older style building and from the outside looked very well kept. Inside was very nice and modernized. The receptionist was super sweet and very professional. She had a really positive energy. My room was modern, comfortable, and clean. Not small for a European hotel room but not large. My view was great. I did not have to adjust the thermostat in the room and I slept well. I ate dinner in the restaurant and it seemed that the menu was priced to push toward the prix fixe menu (or to speed a lot). As I mentioned, I booked this last minute with price a main I ordered the three course fixed menu for 29 euro (escargot and rabbit pictured) and found it excellent. The bread they brought one piece at a time but it also was excellent. All in all I would certainly recommend it- especially it the price I paid-although I suspect they will charge more in-season.

    « Pleasant hotel »

    We arrived here at about 5pm and so have not done much more than eat dinner, sleep, and eat breakfast. The room feels smart and recently refurbished, indeed the whole hotel does. There was a sort of paint/new carpet smell in the room, but it was not a particular problem to us. The restaurant was bright and airy, and the food was good. Staff are friendly.

    « Lovely hotel with wonderful people »

    We stayed for just the one night but could quite happily have been comfortable for longer. (Other plans on our trip meant we couldn't ??) The hotel was lovely and the staff very welcoming and friendly. Bar was accessible and although not cheap, it was reasonable with great staff and selection of drinks. Breakfast offerings were fresh and plentiful. The actual location did not do the hotel justice...down a little side road with building works and the view from the room was not really desirable, however, a short walk (3 minutes) easily resolved this. Being down the little road did have advantages ,meaning that there was no noise, traffic etc. Outside pool did have better views than the room ?? I would certainly recommend and would love to stay again.

    « Great ski weekend »

    Great hotel, used the pool and spa many years ago after climbing Mt Blanc. Went back with friends for a ski weekend. Good rooms decent shared areas and a breakfast that suited our needs and catered for any hangovers. service was efficient. Bus right outside for skiing areas. All in all a good place to stay without being OTT.

  • 5
    « Great hotel - lovely friendly staff . »

    Stayed here in January for one week. Had a fantastic time hotel staff are lovely and very helpful . They offer a complimentary chauffeur service and dropped us off various times throughout the week. There is also a free bus and train service too with stations for both within 200 yards of the hotel. The rooms decorated to a high standard, are lovely and cozy and very clean. The spa facilities are also excellent and we enjoyed a wonderful massage. Would highly recommend .

    « Newly renovated, friendly staff & a great location »

    Pleasantly surprised by the Excelsior Chamonix. Located conveniently between Argentiere (Des Grand Montets) and Les Praz (Flegere). The Hotel offer a complimentary lift to the slopes each morning. The ski rental shop in the basement of the Hotel was a bonus. They also have lockers for storing skiing equipment. The "Spa" is well set up and laid out. Perfect after a days skiing. The leg massage was first rate. Overall the Hotel was newly renovated, had friendly staff and was in a great location. With the nearby train or bus you can be in the centre of Chamonix in 8 minutes. Only drawbacks: Outdoor pool was closed & WiFi was patchy at times. But this had no impact on the quality of our holiday.

    « Newly renovated, but a little far from town »

    This hotel was renovated within the last year; my room was clean and updated. I found the breakfast to be well-stocked and would agree with other reviewers that dinners at the restaurant were on the expensive side. This hotel is a bit farther from town, so be aware that you will need to find transportation to the lifts and to bars/restaurants. But if just looking for comfortable sleeping, this place fits the bill

    « Overall enjoyed staying... »

    Hotel is modern, newly renovated; location is good, easy to reach to all Chamonix's ski areas. We had a car, did not use public transport (both bus and train stations, free of charge, are very close indeed; there is also shuttle service), within 10 minutes we could go any of the ski areas. Rooms are ok, comfortable and clean. Unfortunately we stayed on the ground floor and did not have any view; if possible try to get an upper floor room in the old part having a view of mountains, Mont Blanc. Spa is a bit small for a four star hotel. Breakfast was ok, open buffet, lots of choices, but a bit expensive. The staff were friendly and helpful. What I did not like is very soft pillows; asked for a hard/orthopedic pillow, unfortunately they did not have any. The Wi-Fi was very slow, and only 3 devices can be connected at most. Overall good value for money; if I go to Chamonix again, I would prefer to stay again.

    « Average »

    Positives are the staff are friendly and helpful. The rooms are modern and clean and the spa is reasonable. Negatives are the limited breakfast and we had a room on the ground floor that got far too hot to sleep in and there was no secure way to let air into the room. Reasonable hotel but ask for a room first floor or above.

    « disappointing »

    Hi All, Just some feedback on the hotel Excelsior Best Western Chamonix. Paid a whole whack of money for a special weekend (1st since baby was born 15 months ago ahem!) but wanted to be close to home etc in case we needed to get back. Our room was in the new part- we didn't have a window! Only a Velux skylight which was completely covered in snow and didn't let in any light. The cleaning lady took my husband's towel so we had some faulty towers moments trying to get them back. They charge extra for the parking, the dog and then even after we paid the bill ? they came looking for Tax which they had forgotten to add! Apparently, the argumentative receptionist let me know, it's my duty to ask for it!! oh an No Wifi no phone network....Anyway, hands down bad service, rude staff, no value price v service and generally not at all a relaxing place to stay. TO BE AVOIDED!

    « Voyage Prive »

    Two double rooms booked through Voyage Prive with breakfast and a few other niceties included. Smartly refurbished with well presented rooms, bar, dining room, spa facilities, and meeting room. Very friendly and helpful staff. Would cater well to families of all ages and business trips alike.

    « Avoid »

    I organised a work ski trip weekend at the end of February for 8 rooms. Since the beginning of the booking process, everything has been difficult, being required to negotiate everything to the euro. We arrived and there were mistakes in room allocation even though I had provided a very clear table with names. 3 people had to cancel and the hotel agreed verbally to reimburse the breakfasts. The hotel itself has been refurbished and is OK but there is no charm whatsoever. It seems more to be a business hotel. The restaurant was OK but again quite inflexible with the menu. No choice of courses. The breakfast was extremely disappointing and definitely not worth €17. The service was extremely poor for a 4 star hotel. More towards 2 stars. There is a shuttle that can be used by guests but it finishes at 4pm only while ski finishes later and it would have been useful for the evening as well. Other 4 star hotels do provide the service. Check-out was horrendous. Many of the extras of my colleagues were added to my room. Breakfasts were not reimbursed. I checked out 48 hours ago and this is not settled yet. I requested to speak with the hotel director and I haven't received any response yet. I asked for copies of the receipts and I have not received them either. Overall, the hotel was extremely disappointing and the service unprofessional. I forgot to mention the outrageous gin and tonic for €15!! To avoid. There is clearly no direction or charm and this shows.

    « Family Ski Trip »

    Great Rooms & Staff. Stayed in a family room which was great for two adults & two children. Rooms are modern & beds are really comfortable. Staff were very pleasant & helpful. Wifi in hotel does not work. Restaurant & Bar prices are very expensive. The restaurant is expensive & the food is not really what we were looking for after a day skiing.

    « Skiing in comfort--with a spa!! And the staff all smile!! »

    This was the second trip I'd taken to the Excelsior to ski with members of my family. In Jan the trip was great, but this time it was outstanding! Caught the minibus from Geneva airport directly to the hotel---was disconcerted to find that its location is a 10 min drive -direction Argentiere, in the hamlet of Les Tines. BUT think on----2 mins walk from the hotel is a free train link that will take you up and down the valley to ski lifts and to the centre of Chamonix. Beware last train back to Les Tines is at 20.00! Bus stop outside---free---10 mins into Chamonix plus other ski areas. Ask at reception for a free transport pass!! Also, every morning you can reserve a place on the hotel bus to wherever you want to ski--free. But you'll have to make your own way back--not really a problem. The hotel has been recently renovated to a very high standard. Spotlessly clean, with plenty of staff always on hand to assist you with everything you want. Many English-speaking staff, but try a little French it is truly appreciated. The spa is free--sauna, steam room and Jacuzzi--great at the end of a day's skiing. Swimming pool is outdoor--and not open until April--brrrr! Eating in the restaurant is priced well-in comparison to restaurants in Chamonix itself--very good traditional French cuisine. Breakfasts are, however, expensive--you need to eat a lot to get value for money. Skiing--they do the lot. There's a ski shop in the basement--well-priced and friendly. Reception will arrange your ski pass--picked up from the hotel itself. The scenery outside is amazing--as it should be. You can ask for a room with bath/shower or shower only. Room service is great. WiFi was a little hit and miss---but then again you're on holiday!! friendly bar with big TV and games. My grandson--5 years old--was treated like royalty and enjoyed playing in a well -equipped play room. As stated, I was there for the skiing, but I can imagine that a summer stay would be spectacular. So all in all--I wouldn't hesitate to go back there. A major plus was that the staff couldn't do enough night or day go make sure your stay was magnifique. Getting in and out of Chamonix is easy with planning. Also, it's not in the hurly burly of this wonderful resort---peace and quiet and great comfort after a hard day sur les pistes!!

  • 4
    « Renovated, good, but away from Chamonix »

    Renovated in 2015. Look like new. The rooms are comfortable, well equiped and spacious. Good toilettries are provided. Free WIFI everywhere. New and heated skii room (with lockers). The SPA area is great, but divided into small separate zones (rooms): one for jacuzzi, one for sauna and hammam, one for relax room with chairs and tea. So, it is a little bit annoying to put on and take of a bathrobe, because every time you need to get to a corridor and choose next door of a separate zone. Anyway, it was ok. Not a big deal. Breakfast is good. Freshly squeezed orange juice, coffe mashine, yougurts, pastries, meats and cheeses. The only issue is a location of hotel. There is nothing arround, Chamonix can be reached only by bus or car (4-5 km).

    « Great Property near Chamonix »

    This is a traditional French building which has been renovated in the last year. The location is good for all winter sports and of course walking as well. It is about 4 kilometres walk into Chamonix and this can be done from the hotel missing all the roads by using the footpaths in the woods. There are also a host of walks from the hotel. The staff were very friendly from the moment of check in until we left. Being lazy we spoke in English to them mainly and they were a joy to deal with. We will certainly return later this year either for walking or cycling and the other benefit being no charge for parking unless you use the covered garage. It is also close to the train station for the local trains going up and down the Chamonix valley.

    « Rooms are nice but skip the restaurant »

    We stayed here for 3 nights over Christmas and overall it was just average. The rooms are clean and the staff are pleasant but restaurant is extremely overpriced and in my opinion a huge let down. We had breakfast once and for €17pp you would expect something decent. We struggled to get cutlery and half of the buffet was finished and not replaced so we ended up paying €24 for bacon, eggs and a coffee.

    « Love the hotel »

    It was lovely hotel with unforgettable view but unfortunately our room was so small to move or to put our things. The employees were so friendly and they are doing there best to satisfy the customers So thank you for your efforts

    « Excellent facilities, good staff »

    The hotel looks like it was recently refurbished, the rooms are excellent and for the price they seem like a steal. The pool is particularly pleasant, the spa less so; the steam and sauna seem crowded and a few asian male guests were particularly loud, I'm glad I hadn't paid to have a treatment at the time. Reception and spa staff are relatively polite and helpful for French standards. Didn;t try the breakfast but looked charming. Not in the centre of Chamonix but shouldn;t be an issue if you have a car. I'd visit again

    « Good value and facilities in Chamonix »

    This hotel has great facilities for an alpine hotel, including a heated outdoor pool and a spa, all refurbished. Rooms are modern and clean. Fantastic views on the Mont Blanc. Great spot for morning runs along the river and also close to le Paradis de Praz, a children playground in the woods. Negatives include poorly qualified staff providing poor advice and directions (at least some of them), limited service (you call the reception to bring missing items to the room and they request that you come down and pick it up by yourself), very expensive breakfast (17Euros) and restaurant, better skip it and enjoy your own breakfast on the balcony. Overall, though, if you skip meals, it's great value for money and I recommend staying there, especially if you have a car.

    « Nooo parking space »

    They have outdoor pool but was cold weather ?? great location near the town No need car to anything Nice bar Friendly stuff '''......??...................... Enjoy trip ..... I'm from saudi arabia Thanks alot for red my review Bey bey ... ..

    « Nice Hotel »

    This Hotel is in the tiny village of Les Tines, a 10 minute train ride to Chamonix only costs just over 3 Euros & the same if you go the other way to Argentiere. Be careful of return time from Chamonix, last train leaves before 8pm, just before 9pm from Argentiere. The hotel itself is recently refurbished to a very good standard. Nice outdoor swimming pool. The Spa, like the pool is small but adequate. Rooms are good, beds huge ! shower & bathroom also fine. Bar ok but, rather expensive, as is the restaurant.. The food though is very good, breakfast very nice with a wide selection.Overall staff were excellent. A very happy 15 nights were had, Definately go again & recommend you try it too ! AND THE VIEWS ARE BREATHTAKING !!!!!

    « Very spacious , clean room »

    Staff was very nice and gracious. Room was very nicely decorated, very clean. We were able to all stay in one room (four of us). King size bed and a double sofa bed. Kids said the sofa bed was very comfortable. Would go back again

    « Non existent service »

    We popped in here for lunch after a long hike and popped back out again 25 minutes later. During that time we asked two different people for a table, asked for a menu three time, got a glass of water only because I retrieved my water bottle from my rucksack and left hungry because there was no prospect of anyone serving us. I can't comment on the hotel or the quality of the food but the service was disgraceful. There were incidentally only three other couples and a family group in the restaurant. This hotel is recently refurbished but they also need a major overhaul of the staff.


Getting to the hotel ...

All directions
·From: Lyon. Take highway A42 in the direction of Geneve. Then take highway A40 in the direction of Milan-Geneve-Oyonnax. Take highway A40 to Chamonix and N205 to Les Tines, in the direction of Argentiere to the highway A51 in the direction of Aix en Provence-Gap then Grenoble. Take highway A41 in the direction of Chambery-Geneve-Oyonnax. Then, take highway A410 to Chamonix, D1203 in the direction of Chamonix and A40 to Chamonix. Take N205 to Les Tines, in the direction of Argentiere to the Best Western Plus Excelsior Charmonix Hotel Spa. ·From: Marseille. Take highway A51 in the direction of Aix en Provence-Gap then Grenoble. Take highway A41 in the direction of Chambery-Geneve-Oyonnax. The...

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