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Europa Stabia Hotel, Sure Hotel Collection by Best Western, Castellammare Di Stabia

4.5/5  - basé sur 884 notations.
Viale Pasquale Muscogiuri, 13, 80053, Castellammare Di Stabia, Italy - See map

The Europa Stabia Hotel, Sure Hotel Collection by Best Western is located in a strategic position to visit Sorrento, the Amalfi Coast, Pompei and the beautiful cities of Naples and Salerno. All spacious, air-conditioned rooms at our hotel include an en suite bathroom with complimentary toiletries and hairdryers, and some also offer views of the Vesuvio or the Gulf of Naples. The Hotel Europa Stabia, with its many services. restaurant, swimming pool, gym and meeting rooms, will grant you a very pleasant stay. Breakfast available every morning with sweet and savory products.

Sure Hotel Collection

Europa Stabia Hotel

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Tennis court
    Tennis court
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 889 guest reviews
NOTE ISSUED
Excellent
549
Very Good
250
Average
54
Poor
13
Terrible
22
REFER TO NOTICE
Business Business
57
Couples Couples
361
Family Family
236
Friends getaway Friends getaway
150
Solo travel Solo travel
14
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Amazing birthday week."

5
18/09/2018

My husband booked this trip for my 40th birthday. We had an amazing week here. I can not thank the staff enough for their attention to detail and friendliness. They could not do enough for us. Our room was spotless. We made use of the pool daily before heading out to sightsee. Local transport was so easy and really cheap. We made the most of the train service. We booked one trip, boat to positano and amalfi, this trip was amazing and well worth the money. The hotel sorted this for us. Food was faultless here and if there was something you fancied that was mot on the menu they would do their best to provide! Loved every minute of out time here is Europa Stabia and eould recommend to others. Thank you so much for making it a memorable holiday.

"Far below initial expectations!"

2
12/09/2018

When we arrived, we had a very warm welcome by the receptionists. We also met the owner who was extremely kind to us. The hotel seemed decent as well, so our first overall impression was positive. The rooms are acceptable and clean, but you have to consider that the hotel in general is rather outdated. The pool is nice, but again outdated since the surroundings of the pool are covered with old, dirty wood. The first night, we made a reservation at the hotel's restaurant which was highly praised by the owner. Unfortunately, turned out that we had paid for unfriendly service and low quality food (ratio price-quality is very poor). We decided not to eat at the restaurant again. For our third and last day we booked a boat excursion to Capri offered by the hotel. The boat trip to Capri was fine. The return to our hotel was catastrophic though. One of the engines of the boat broke down, so we had to wait 2 hours (not knowing what was going on) until we were able to leave Capri with a broken boat. We had to drive incredibly slowly to Castellammare being almost pushed over a few times by big boats. It was an extremely long, cold, and frightening return trip. When asking the hotel for a refund (which I would normally never do), they didn't even want to consider it, so we had to pay the full amount of 180 euros (!). It's simply disgraceful. This hotel wants to keep up the image of offering a peaceful and welcoming place to stay, but when it comes down to actually offering service to their customers, they completely fail. Hope this review is useful for both future guests and the hotel personnel.

"Superb hub for area"

5
09/09/2018

We had a delightful stay. The hotel is small, staff personable and very accommodating. Clean even by Swiss standards. Our room was spacious, gorgeous view. Good parking. The only downside was the restaurant. It's a residence hotel restaurant. If you're looking for a dining experience, eat in town (after trying to find a place to park). This is a superb hub for the Naples/Pompeii area. An uninterrupted flow of trains, shuttle service to trains is available. Local ruins ( Villa San Marco and Arianna are superb). Yet the hotel is an oasis of peace and calm.

"Decent location"

4
08/09/2018

Well located to visit Naples, Pompeii, Vesuvius and Sorrento. We drove to this hotel, parked on a neighbouring street and managed to easily drive to all these places during our 3 night stay. They provided a nice welcome drink on arrival. Breakfast was a decent spread. They also do a variety of excursions for those without cars who want to visit capri/amalfi. Nice view of Vesuvius from the window.

"Great hotel with good links to public transport"

4
06/09/2018

A great hotel with very friendly kind staff who always make you feel welcome. We stayed for 7 nights and found it to be a great location. Much cheaper than sorrento and other hotels along the Amalfi. We got the train into sorrento to eat most evenings at a cheap 2 euros each. The nearest station is Via Nocela which we walked to most days, took about 15 minutes. I will say that the hotel is up a steep hill so if you struggle walking up i would suggest not staying here unless you have a car. If you fancy visiting positano/amalfi i would suggest getting the train to sorrento, just outside the station is a coach that takes you there for 4 euros! Excellent value. Also very easy to get to Pompeii/vesuvius. If you fancy a trip up vesuvius make sure you take the public EAV bus for 3 euros not the other one next door for 10 euros each! The hotel itself was very clean, the outside areas well looked after and sunbeds were great. We didnt really explore the area but felt safe walking around, one man on our first day pointed us in the right direction of the hotel which was extremely helpful (it is a bit difficult to find!) Hotel restaurant is a bit expensive for dinner which is why we looked elsewhere. Overall, a lovely stay in a welcoming and clean hotel in an ideal location. Great value for how much we paid too! Highly recommend.

"Hidden Gem"

5
05/09/2018

Lovely family run hotel. It is so nice to have a hotel where the management and staff actualy care about their guest and not the corporate faceless where "it's just a job" nothing is too much trouble for any of the staff or owner as others have said. we stayed on the side which had the blind bend that others have complained about yes we did hear the occasional beeb of a car but it was certainly not all night and didn't disturb us. To be honest we only noticed when on the balcony. Yes it is off the beaten track but with the shuttle bus into town thats not a problem. the town is a little run down and not a tourist trap but again thats quite nice not having every other shop full of "I love Italy etc" tourist TAT. train to pompeii etc a couple of euros each way and run regulary.

"Lovely holiday"

5
02/09/2018

We have just got back from this lovely friendly hotel. The manager, FRANCESCO ,was friendly and very obliging with any help you needed. He address new people In with a very warm approach and made you feel welcome. His daughter, FRANCESCA was also helpful. CARMINE was also extremely helpful and nothing was to much for him to do. He was prompt with any task and always polite. Nothing was to much trouble for this man. ALDO was there to collect our bags and take them to our room.he also was a fantastic person to have around and nothing was to much trouble for him. My husband forgot to pack his contact lenses and ALDO, under instructions from the owner, went above and beyond to find a place to get the lenses. RAFAEL also helped by driving us to the cash point one evening when we needed money for the next mornings trip to Capri. UMBERTO AND HIS STAFF in the restaurant give you first class service and always greats you with friendly approach. The food is good and plenty of choice to choose from. THE CHAMBERMAIDS keep the rooms clean and refresh lining, towels,and bathroom soaps etc daily. NOTHING IS TO MUCH TROUBLE FOR THIS HOTEL AND THEIR STAFF. I would highly recommend a stay here. It's local to many thing and easy reach for transport to Pompeii, sorentto and many other tourist attractions. I have never stayed In a hotel where the staff have made you feel so welcome. So thank you to FRANCESCO and all the staf8f at this hotel. I'm sure we will revisit again soon.

"Fantastic stay"

5
02/09/2018

We thoroughly enjoyed our stay at this family run hotel. From the moment we arrived Francesco, the owner, made us feel at home. The hotel is incredibly well-run by his staff - Francesca , Carmine, Aldo, Rafael, Umberto and others. They all speak good English and use it willingly with great warmth and kindness. The gardens are lovingly well-looked after, the hotel is spotlessly clean and the rooms good in size and quality. From our room we had a lovely view of Mt Faito and the town. The pool area was never too busy and the pool itself an ideal size for those days you want to take a rest from day trips. We went half-board and enjoyed a good choice of hot and cold food for breakfast that was supplemented by a range of delicious homemade cakes. For dinner each day we were given a choice of several starters and mains. Both were always of a high quality but we especially enjoyed the sea food. Umberto, runs the restaurant with great efficiency and uses humour delivered in several languages. Carmine, in Reception, worked non-stop to meet our many needs (especially my wife's). Aldo multi-tasked - bar, reception, driver. He did all of these jobs with great enthusiasm and we enjoyed our daily chats with him. Rafael and Francesca were also very, very helpful. Thank you very much Francesco for our wonderful stay - I hope we weren't too much trouble!

"Very good value for money "

5
16/08/2018

Excellent hospitality and service by Francesco and his team. They provided an excellent service and responded to any issues promptly and efficiently. For example on the 2nd night the air conditioning stopped working, they immediately offered to change our room but we said it was too late, they provided us with a fan and changed our room the next day. Provided free transport for sightseeing. Don't be put off by the surrounding derelict hotels, this hotel is excellent value for money and accessible to all the sights and 15/20 mins from Sorrento. We enjoyed walking to the local train station so rarely used taxi. Enjoy your stay there.

"Hotel is ok but not somewhere I would recommend"

3
15/08/2018

We stayed at this hotel for 7 nights returning home on 14th. The hotel itself is well presented and we where greeted warmly by Francesco and his team who is very passionate and helpful. The hotel is located around 20 minutes from the town centre as it was far to hot to walk we took a taxi to the town centre which the hotel organised at a cost of €20 each way although this was about a 7 minute drive. When we got out of the taxi the meter stated €13 but we where still charged €20 each way. The hotel menu was not to our liking. We did enquire about eating in the hotel which was a combined cost of €100 which included €20 per child for the children's menu.Needless to say we did not pay such a ridiculous price.The lunch menu is limited and will cost around €7 for a simple ham and cheese wrap. Our rooms where cleaned daily but not until around 4.30pm each day which was inconvenient. The area around the hotel is derelict and castellemare is also very run down. If Sorrento and Pasitano are the Manchester city and Liverpool of the Italian coastline Castellemare is very much the Everton. Not a place I would recommend.

"Fantastic stay"

5
10/08/2018

We stayed at this hotel for 6 nights to celebrate our 35th wedding anniversary. We couldn't fault it. It was extremely clean and comfortable. Everyone was really helpful and friendly and genuinely wanted to make our stay special, especially the Manager Francesco who was extremely kind and helpful. A bottle of red was in our room on arrival. We even had a live entertainer called Gino one evening which was great. The waiting staff especially Umberto were very attentive to our needs as im dairy intolerant. We will certainly return. Thank you for making our stay so enjoyable and special.

"Excellent Hotel and Staff"

5
04/08/2018

We stayed here at the end of July and can't praise Francesco, his daughter and the rest of the staff highly enough. Nothing was too much trouble, the rooms were very clean and tidy and their attention to detail was excellent. The shuttle bus worked well and they arranged a lovely meal for my wife and I at a nearby restaurant that was excellent too. Well done Francesco and the team - keep up the good work. We would definitely visit again.

"Room with a view!"

5
01/08/2018

Watching the sun set from our balcony over the bay of Naples with its vulcano Vesuvius in front of us, is so relaxing after a day of travel! Enjoyed good meals: a very good risotto and also the breakfast had a vast variety of both local (homemade) and international products. Helpful and very friendly staff who are proud of their territory and are working so hard to share these treasures with the guests. Being located between Naples and the Amalfi coast, it's a very good base to explore the very interesting surroundings and feel at home at the same time. Don't miss out on Villa San Marco and Villa Arianna!

"Great piece of real estate in town"

4
31/07/2018

Aldo and the owners Francesco and Francesca were very welcoming at our arrival and during our stay. We were happy about the friendly and relaxing restaurant service delivered by Umberto and Francesca. The food was average -- half board is a must in the summer. The swimming pool area is nice. Our room was quiet and large enough for four people and included a private, panoramic terrace with a beautiful view at the Vesuvius. This hotel is a happy spot in the middle of a neglected area, with a bankrupted hotel close by and a dismissed thermal station aside. It was hard to find access to the hotel the first time. The tennis court is out of order.

"Hospitality and great view"

5
25/07/2018

Situated in Castellammare di Stabia, Hotel Europa offers the perfect point of departure for exploring the beautiful and exciting places of the Napoli golf and the Amalfi coast. Our family of six were given two light and clean rooms with balconies and wonderful views towards Vesuvio. During our five days stay, we enjoyed the hospitality of the manager Francesco, his family and staff. The professionalism and care of the receptionists Francesca and Carmine, the discrete friendliness of Umberto and Francesca in the restaurant, and the politeness and thoroughness of the cleaners and the rest of the staff contributed to making us feel very welcome. We enjoyed the swimming pool and the tennis yard in the mornings and went on afternoon trips to Sorrento, Napoli, Pompei, Vesuvio and Lungomare di Stabia. The hotel is securely guarded and offers a spacious parking. In the neighbourhood there are two abandoned hotels that seem to have been nice holiday spots, so hopefully these will also return to their previous grandeur. Hotel Europa is a little pearl of a hotel, and we will happily stay here again next time we return to this beautiful area.

"Good hotel with brilliant levels of service & helpfulness"

4
23/07/2018

Recently stayed for 7 nights, first thing you notice is the friendly staff, superb levels of service and helpfulness. Great central location if visiting to see the region, nearby town and beaches are great. Clean room with balcony and views of the mountains. A feel of real Italian character of nearby streets and community that surrounds the hotel. The only disappointment was, I hired a car for the week, so hotel charged parking that equated to EURO100. Other than that I would highly recommend this hotel. And I hope to visit again.

"Outstanding levels of service"

5
29/06/2018

I recently stayed for 4 nights and most certainly wished that it had been for a great deal longer. The owner, Francesco takes enormous pride in the quality of service that his team provide, as does his daughter Francesca, Carmine who manages bookings and reception with meticulous attention whilst Umberto is a superb Head Waiter/Maitre 'd. I agree wholeheartedly with "Collins305" review. Whilst the comment from a previous reviewer refers to its location and outlook the immediate views will improve as the area is regenerated and frankly for the price paid these are minor detractions that is more than reflected in the value offered. Frankly, it's a bargain but if majestic views and a centralised location are what you are after you will have to adjust your budget accordingly. Breakfast is of the "Continental" variety and plentiful, in the evenings the food served is excellent, local wines are fairly priced and varied. My stay was a genuinely enjoyable experience where I was made incredibly welcome, as if I was a member of extended family. OK, the immediate view isn't great but ignore that and embrace the positive. A lovely hotel, meticulously clean, everything works and the people are exceptional. It's a fantastic base to tour from. I will be back soon.

"Fantastic Staff"

5
25/06/2018

Stayed for 5 nights in this Hotel. The grounds are lovely and so well looked after. There is also an outdoor swimming pool. The staff make this Hotel. The owner introduced himself and always had time to have a conversation. All the staff are very friendly and helpfull. We took a day trip to Sorrento which was only 30 minutes on the train. Aldo one of the staff was great when he drove us into Town and picked us up again told us lots of information about the local area and pointed landmarks out to us. This is a good hotel however it was just a little bit away from the Town and. some people would not be able to walk there and back.

"Great Hotel"

5
21/06/2018

Stayed in this hotel for 8 nights whilst on business in the area. Its a family run hotel and the staff are very friendly. The location is slightly out of the centre of Castellammare, up on the hill side, but its quieter, takes about 5 minutes by taxi to get into the bustle of the town, probably 15 to walk. The hotel has its own taxi/minibus and can take you into town, the port, if you are going on a boat trip, station, or in my case they took me to my place of work every morning and then back to the airport at the end of my stay. The food was excellent, I ate in the restaurant most evenings, they do a good value set price 3 course meal and the menu changes every day. The head waiter in the hotel is a real character, very professional and seems to take great pride in ensuring that his diners are looked after. I would recommend this hotel and will stay there again should I find myself in the town.

"Why Here?"

3
18/06/2018

An alright hotel and pleasant staff. The hotel is located about 1/2 to 1 mile from anything. It is surrounded by abandoned buildings and a auto salvage business. Who thought that was a good place to have a hotel?

DirSorrAm, Proprietario at Europa Stabia Hotel, responded to this review
Dear Valid Customer, Thank you for your review and for your question that gives me the opportunity to inform you why come to Castellammare di Stabia and our hotel: - because our location is surrounded by greenery; - because you can breathe good air and without smog; - because our territory is full of art and culture; - because thanks to our port you can leave to go to Capri passing through our wonderful coast; - because our two Roman Villas (Arianna and San Marco) are the expression of a true and well-preserved art..and..Roman-history ; - because it is possible to visit our beautiful Monte Faito which can be reached in just 7 minutes by cableway and go trekking; - because there is a beautiful walk on the sea with many beautiful restaurants, pizzerias, ice cream parlors and wineries. Overnight at our hotel gives each guest the opportunity to take advantage of everything I have listed and also the possibility to visit without stress and with public transport: Sorrento (15 minutes by train), Pompeii (07 minutes by train), Ercolano ( 20 minutes by train); Vesuvio (60 minutes); Naples (50 minutes) ...and Positano, Amalfi and Ravello… ..and all this with a good relationship "quality and price" In fact it is also possible to have a delicious breakfast and to taste excellent meals with our regional products ... that all our customers praise us. We also praise our excellent services ...: - rooms all with private terrace; - some rooms with sea view and Vesuvius view; - large park with lots of green always very nice; - large parking for cars and buses; - rental of electric bicycles; - Tennis court; - outdoor swimming pool with a nice solarium; - Finnish sauna; - "sweet and salty" buffet breakfast - "hot and cold"; - free shuttle service to the city; - internet - free WIFI in all public areas and in all rooms; - professional and multilevel staff; - excellent cuisine. Our Europa Stabia Hotel is located in a hilly area (a 10-minute walk from the center) and within walking distance of: - two beautiful churches; - a small shopping center; - a pharmacy; - a small market, - from a public bus stop; - from small local shops; - from the famous "Pupetta" for its tasty chocolate staples. and our Hotel is located in a thermal park with a spa building (with 28 thermal waters) that is being renovated together with an old hotel of no. 150 rooms. Dear and valid customer I'm sure you understand why up to now hundreds and thousands of customers have been here and have also very positively reviewed our hotel and the location..and considered the advantages of them very much. The travels to all of us are used to explore the places, meet people from other places and their culture to enrich ourselves totally and abandon the non-constructive criticism. Thanks again for being here with us (... but why did you come to us?) We look forward to meeting you all together with my personal and to show you our beauty ... that ... inspired the architects and engineers to build in this wonderful place. Greetings from the beautiful Stabiae ... Francesco Donnarumma/Owner and staff of Europa Stabia Hotel- Sure Hotel Collection by Best Western

"Best Hotel at Sorrento coast"

5
11/06/2018

That is The Best Hotel at Sorrento coast. We come to visit Sorrento coast for second time and we were wellcomed in the Hotel by the Owner with really nice wellcome drink! We feel all the time very good, because of friendly staff at the reception and in the restaurant! The food in the restaurant is amazing! Thank a lot to everybody from Europa Stabia Hotel! We will visit again this paradise family hotel!!!

"Fantastica!"

5
02/06/2018

I stayed at the hotel with my teenage daughter as a last minute mini break. The staff were the friendliest I have ever known in a hotel and could not do enough for us. Francesco, Francesca and Carmine plus the rest of the team were friendly, helpful, caring and just so welcoming. I would recommend the hotel without doubt and hope to visit again soon.

"Friendliest staff"

5
21/05/2018

This hotel was a last minute add on to our trip and after staying in other large hotels previous to this one, we were so happy that the staff seemed to really want to welcome our group. The owner met us when we arrived and kissed all the ladies hands as a welcome while introducing himself. The hotel staff were all so hospitable and spoke English well unlike other hotels we stayed at. The service they provided was outstanding as staff went out of their way to make us comfortable. The rooms were very nicely done and met all of our needs. When you are with a large group, the larger hotels tend to ignore you and your needs but not Hotel Europa. I would definitely stay there again when in Italy.

DirSorrAm, Proprietario at Europa Stabia Hotel, responded to this review
Dear Mrs Linda, Thank you ...... for the nice review and thank you for being here at our hotel with the Globus Group. At Europa Stabia Hotel our guests, both individual and group "are customers" and it is important to ensure that your stay is always unique and peaceful. The words you wrote and the perception of the sincere affection that put you in a comfortable condition ... are very beautiful ... and my staff and I are very happy. The groups that come to our hotel are many and all feel the same climate of "family, home" and everyone is happy with the cleanliness, the rooms, the food and the staff that never ignores the requests and needs of all YOU ... Your Globus agency, which also collaborates with other hotels in Castellammare, has booked for your group and we were happy to meet you and I was very happy to have your hand kissed. I'll wait for a new booking and new stay soon. Thanks again for your kind words and thanks to GLOBUS that made us meet. Happy holiday. Greetings from the beautiful Stabiae Francesco Donnarumma/Owner and MY FRIENDLIEST staff of Europa Stabia Hotel/Sure Hotel Collection by Best Western

"Great hotel with superb staff and great Food"

5
19/05/2018

We stayed in this besutiful hotel for 10 days because it is ideally suited to see all beustiful places around including the Amalfi coasters, Napoli, Pompei and So much more. The hotel manager was really very helpfull and friendly and So was the whole staff. Really super! We will surely come back and recommend this hotel warmly!

"Amazing"

5
25/10/2017

My friend and I stayed first time at Hotel Europa one week end of September beginning of October we were Amazed by this family run Hotel. They were so welcoming and very friendly. They looked after us so well we felt like home with all. The location is excellent to Sorrrento Pompeii Capri Almarfi coast and Naples. The view from the hotel is stunning of Vesuveus has beautiful surrounding. The transport to bus train and taxi from Hotel is ver near. We highly recommend this Hotel the staff were all very helpful. Thankyou to you all beautiful people at Hotel Europa.

"Wonderful stay! "

5
19/10/2017

My fiancé and I stayed at Hotel Europa beginning of October for two weeks. I have rated this a five star due to the friendliness and hospitality of the owner Francesco and his staff, Francesco C, Francesca, Carmine to mention but a few. We were welcomed and treated like family the entire stay. We will most certainly return and stay at the same hotel as we felt so comfortable and at ease. Very warm and friendly. The hotel also offers a free shuttle services to town which is nice if you don't fancy the walk although we walked it all but twice. A great base to see and do many things in the area. Must sees include Monte Faito, Stabia ruins, as well as the obvious Mount Vesuvius, Pompeii ruins, Ercolano ruins, Sorrento, Capri, Amalfi Coast and Positano. Grazie Francesco e famiglia!

"A Very Pleasant Stay"

4
01/10/2017

My wife and I understand and love Italy with all its charms which we believe you have to to fully appreciate the Europa Hotel and its surroundings in Castellamare di Stabia. We upgraded to a room at the front of the hotel and found it to be very satisfactory for our needs. All the staff were very polite and helpful from the moment we arrived and nothing was too much trouble for them.The Europa is ideally placed for visiting Naples and the Amalfi Coast especially if you're hiring a car as we did, leaving it in Europa' s secure car park each night. We enjoyed our breakfasts each morning and had a very tasty evening meal one night. Thank you to all at the Europa for making it a very pleasant stay. Steve Hallam 201

"Love this hotel"

5
28/09/2017

For the last three years, we have stayed at Hotel Europa. There is no place on earth, other than home, that can compare to the hospitality at Hotel Europa. The hotel is my home away from home. We are always greeted with kisses and even tears, and there is nothing too big to ask of the staff. I can't say enough good things about Francesco and Francesca. They are beautiful people and dear friends. The young staff who are learning the hotel business are so pleasant and helpful. They are receiving excellent training. The food is quite delicious and of a good variety. The housekeeping staff is wonderful. The rooms are cleaned daily, and the rooms are spotless. I even had the opportunity to learn how to make pizza during this vacation. When I stay at this hotel, I have no cares or worries. Life is sweet at Hotel Europa.

"Greeted Like Royalty!"

5
27/09/2017

This is the third time we've stayed at this hotel. Would not stay anywhere ELSE! What a warm greeting we received on check-in. Our food, service and accommodations were just wonderful! We saw many faces we are familiar with and met a few more! Many upgrades were made... of the rooms and the property! Congratulations on your FOUR STARS! Francesco, Francesca and Carmine did anything they could to make our stay more than enjoyable. They all exceeded our expectations in every way. We already have a tentative return date! It's like 'going home'. Just love it here, and love the people!