Best Western Hotel Le Donjon Les Remparts,  Carcassonne

4.0/5  - based on 1487 guest reviews.
2 Rue Du Comte Roger, Cite Medievale, 11000, Carcassonne, France - See map
+33 4 68112300 +33 4 68250660

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> Room 1

1 adult

 

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Multilingual staff
    Multilingual staff
  • Tennis court
    Tennis court
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Located right in the heart of Carcassonne's medieval citadel, the hotel's 61 rooms are spread over three buildings. Guests are greeted by a warm welcome and provided with excellent service by a staff attentive to each client's needs and comfort. The Best Western Le Donjon Les Remparts is made up of three different buildings, Le Donjon, Le Clos Trencavel and La Maison des Remparts. Our hotel has a restaurant and lounge, four conference rooms which will accommodate up to 100 guests, business services and a reception area with a television and reading lounge. Our guest rooms are equipped with television, telephone with dataports and Wi-Fi access, coffee/tea maker, hairdryer, air-conditioning, and room service. Elevators are available for your use in Le Donjon and in La Maison des Remparts. Enjoy your stay.

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Room 1

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Best Western Le Donjon Les Remparts,Carcassonne
  • 5
    « Excellent hotel »

    Had an excellent stay at Hotel Le Donjon in May, a trip to celebrate my husbands birthday. Lovely hotel right in the centre of the castle, quiet comfortable, large room, with all the facilities you would expect. Very nice, helpful staff and a reasonably priced breakfast. Highly recommend.

    3
    « Fantastic location/great staff »

    This hotel is located inside the walled city thus providing a great location next to everything, including really good restaurants. The staff was super helpful about helping us when the trains stopped running because of a strike. They went beyond what one would expect. This is a comfortable hotel. The only reason that i did not give it 4 stars is because it is a tad tired and needs refurbishment. But it's better than a 3.

    2
    « Lovely building but room not great at all »

    DO NOT book a classic room! We were sent to the ?other building? which is lovely on the outside and has an impressive stone staircase but the rooms are poor. The rooms are small, basic and cheaply furnished. Unfortunately I would say it was worse than some budget hotel rooms I have stayed in. No iron and the main hotel down the street if you needed one. The hairdryer looked like an antique. We tried to upgrade but were told they were full. If you look more carefully than we did you can see the difference in the photos. To be positive the main hotel looked lovely. The staff were friendly and spoke good English which was helpful. All in all if you stay here book the superior room the small price difference would be well worth it. I would not stay in a classic room again. I would probably recommend staying outside the medieval city and paying more for a castle view.

    1
    « I wish I could give it zero stars »

    We were banished to auxiliary hotel because rooms were full in main hotel. If they suggest this, go elsewhere. No air conditioning, flooded bathrooms, uncomfortable bed. Noisy square outside tiny window until after 2:00am. No one answers at front desk of main hotel until 45 minutes after my initial call. Finally on third try, someone answers only to be told they couldn't help. Wi-Fi doesn't work. Long black hairs on wall of bathroom. Dirty stained carpet. I am so disappointed. I had read such glowing reviews of this hotel. So glad that my stay is only one night, so I can escape to a nicer place for tomorrow night. If you are banished to ?les rempert,? you need to greatly lower your expectations. Les Remperts must mean ?awful accommodations.?

    4
    « Fantastic stay »

    Having clearly read the details of the hotel on their website and on booking.com i was aware that the hotel had rooms in the main building and in outbuildings "les remparts" as suggested in the name!!!!!! As I wanted nice rooms in the main building I booked superior rooms and followed up with an email to Reception which was immediately responded to and confirmed by the hotel. The Reception staff were great and very friendly and helpful.... I asked for some extra items to be sent to my room on my way out in the evening and they were immediately dealt with. The room was comfortable and extremely clean.....I admit a little dark but the building is very old and situated in narrow walled streets! They have decorated in keeping with the age and design of the hotel with a few extra modern touches. We did not have the buffet breakfast the next morning as there are many cafes around, but were offered an express breakfast in the bar area for 7 EUR which was well priced for a hotel right in the centre. When I asked about the guided tour of carcassonne with a "knight" advertised at reception they immediately made arrangements for us to join free of charge as guests of the hotel. It was very informative and good fun. Having read on the website that you could take free parking outside the city walks or use their private parking with a shuttle service to the hotel for 20 EUR we decided to opt for that which again was excellent and on calling the hotel to say we had arrived at their car park they immediately sent a friendly driver who came and collected us and our luggage and took us to the hotel and returned us again on departure. All in all a fantastic comfortable clean stay with friendly service. I would say to anyone that has negative comments on price and rooms etc that you need to remember you are staying in a very touristy town and this is one of only two larger hotels within the city walls.... so prices are going to be higher. Also it's very old but clearly shows this on the website and shows that there is an outbuilding with rooms....however it's literally 5 mins round the corner from the main hotel. I would not hesitate to recommend staying in the main building which had great proximity to the chateau and lovely views especially in the evening after the tourists go home.

    5
    « Unbeatable location! »

    We are here now and I feel so strongly about this hotel that I am writing immediately! Carcassonne is an amazing place. If you come here, you MUST stay within the walled city. The room is comfortable, clean, the staff is gracious and eager to take care of your every need, and the ease of parking and being shuttled into the walled city is so convenient. DON'T MISS OUT!!!!

    4
    « Great location »

    This hotel is right inside the walled medieval city but be aware you cannot take a car inside the city walls. The hotel can advise you on parking. The hotel is in an old old building, all beams, low ceilings etc downstairs. The staff were very helpful and a delightful porter brought my luggage up from the car park. This involved a tricky route in a narrow vehicle through cobbled alleys designed for defence and for donkey carts. There is a lift up to the accommodation and my room had wonderful views on two sides. I was a bit surprised that the hotel has a four star rating...a few minor gripes but they do mount up. The corridors and bedroom were a gloomy brownish beige, the lighting was weak so I actually needed a torch to find things in my suitcase or read in bed. I stayed three nights but was supplied with precisely two tea bags and two mini milk pots ! Luckily I bought my own supply. The hairdrier worked, hurray, but only blew cold air so again, I unpacked my own. Despite these gripes, I enjoyed my stay as the staff could not have been more helpful and the location is excellent for sight seeing and for a variety of cafes.

    1
    « Possibly the worst hotel ever »

    We got suckered in with lovely pictures of a great medieval hotel. Turns out that they run the hotel over 3 buildings,we got the joy of staying in their youth hostel building whilst paying 4star prices. Really enjoyed having to walk 10 minutes across town in the rain when our keycard stopped working, then 10 minutes back once somebody finally deigned to help us. 1 hour total wasted time, 20 minutes in the rain. When we wanted to leave, they refused access to our luggage and just smirked at us. Terrible place! I could go on- when we went to main hotel and asked if there was a bar, the staff recommended anywhere else! Just book somewhere else.

    4
    « Right in the heart of La Cite what a magical place to stay »

    The location is amazing - right in the heart of La Cite. We availed of the parking and got a lift to the hotel which I would recommend as a little luxury. The staff at reception are very friendly and helpful. I needed extra pillows as I was pregnant and despite the hotel being booked out they searched until they found me some. Our room was quiet and had a small balcony area which was lovely. I thought that breakfast was overpriced in terms of what it advertised, having said that because we thought it was expensive we didn't partake in it. Also the carpets needed a better vacuum than they had. But if you're flying in or out of Carcassone treat yourself to a night here. We'd go back in a heartbeat.

    3
    « a disappointment »

    Right in the middle of the Cite this should have been a special experience. The hotel is old and therefore rather dark but our room, in the garden annexe, sounded much lighter. In reality is was even darker as the 2 windows overlooking the garden didn't get much in the way of sun and were covered in net curtains. The other smaller window overlooked an alleyway and had a little late afternoon sun. This showed up the fact that the room hadn't been dusted for several days by the look of it, although the facilities were very clean and the bed comfortable. Dinner was an extremely noisy affair, more like a canteen,with what looked like a full house and no doubt several groups. The food was average and the Starter of crudites a ridiculously large portion of salad! The meal was very average, as was breakfast on the following mornings. An overcrowded room, cold scrambled eggs with greasy bacon and sausages. Why bother to cook English food when the local fare is better? A very limited choice though with tinned fruit salad quite unacceptable in a country which prides itself on its' food. There WAS a small supply of apples and bananas for those who wanted them ,but all in all it was disappointing. The best thing was being able to have a cup of tea outside our room sitting in the small garden in the sun.

  • 4
    « Good stay »

    Stayed 2 nights in a room in the garden. Room very good and bed was one of the best we have slept in. Breakfast about average. Great place to stay if you are staying in Carcassonne. Lovely in the evenings when all tourists have left. Worth the money to stay in the citadel

    3
    « average room in annex »

    We stayed in the annex building. The rooms were fine but the temperature of the room was very warm. We tried to open the windows but it was so windy we could not leave them open even a crack. Carcassonne is lovely. Great pictures after dark.

    5
    « Lovely friendly hotel »

    We stayed as a family (6 adults) for 4 nights and had a wonderful holiday. We took a taxi from the airport and the driver kindly called through to the hotel who arranged for us to be picked up. All of the hotel staff were friendly and very helpful and made our stay so enjoyable. We thought the beds were comfortable and everywhere was well cared for and clean. We look forward to a return visit and would have no hesitation in staying at Le Donjon. Highly recommended.

    5
    « Staying inside the Castle »

    When I visited Carcassonne with my sister I decided to book this hotel for us - mostly due to its insane location inside the medieval village of Carcassonne. I liked every aspect of our trip. Arriving: Due to me booking via a website I use very often upon arrival we got a free upgrade to the higher category (room 1). The receptionists were very nice, gave a lot of advice and spoke english well. Room: The Room (1) was beautifully furnished, had a very comfortable bed and the best: view onto central building of the city through the window (little downside: across the street there was a restaurant - the customers could theoretically look inside the room if the blinds were not closed). The bathroom was very big and had a nice shower. Breakfast: Not as big choice as some other Best Western Hotels but very good quality. I would have wished for a real coffee machine, but the Nespresso was okay. Hotel: the hotel has a medieval look inside and outside - mixed with modern elements. Would recommend 100%

    5
    « Great hotel in a brilliant location »

    Stayed here (in les ramparts building) over the Easter weekend, lovely hotel. Friendly and helpful staff especially the porter who took us down to the room in les ramparts on arrival and picked us up and took us down to get a taxi on departure. So glad we decided to stay in La Cité rather than in the town as it is an amazing experience and the hotel location can't be beaten with the medieval city and lots of nice restaurants on your doorstep. We had a room on the second floor, it was quiet, clean with comfy beds and had nice bathroom with a decent shower. Had breakfast twice during our stay at €15 each which was good with a good selection of hot and cold food

    1
    « Never gain »

    We asked by phone call before booking if they had any 4 adults room left so to have a nice room, and in case there wasn't to take 2 double rooms to rest properly. They told us they had one junior suite with a double bed and a sofa bed for 2 people so we booked it. But at our arrive we had a little (160x80) supplementary bed and an individual sofa bed... We asked for a change but the hotel was full and they had given us the best they could... (4**** hotel??) Nobody took our luggage to the room... We had just 2 glasses and 2 mugs for the usual coffee and tea at the room, so we asked for the other two we needed and they asked us to take them from the frontal desk instead of bringing them... So with kind of a joke I let her knew that's wasn't going to happen at all... As she did with our bed sizing problems. For sure I'll go to Carcassonne again and spend a weekend there but there's no way I'll book a room in this hotel.

    5
    « Great place to stay »

    It's lovely hotel just inside of Medieval City.Very stylish inside , rooms quite big (nr8) with quite nice views of la Cite.Very clean , staff warm welcoming , helpful and speaking few languages.Its worthy of his price , I am sure will back here again.

    4
    « Lovely Hotel in the heart of the MedievalCite »

    The Don Jon is a lovely hotel with a very nice restaurant next door. Stayed here for 2 nights in a beautiful room in the annex behind the hotel. We had a very pleasant stay and would happily stay here again.

    5
    « Wonderful when the ?tourists' leave »

    We stayed at Hotel le Donjon for one night while visiting. It was a little hard to find but the staff were delightful once we got there. The room was large and well appointed with a spectacular view over the castle and ramparts. Breakfast was complimentary with croissants and coffee. I understand a more filling breakfast is available and was told by another guest that it was good. For those who have been to Carcassonne before, the hordes of tourists really overrun the old medieval city. The beauty of this hotel really becomes evident after 6:30 pm. Every leaves and you get to walk around the speculator city with it all to yourself. I got up early, walked around. and took photos. I saw maybe three people. It was an amazing experience. It was really a wonderful stay.

    5
    « INSIDE the cite walls »

    Very friendly staff, getting into the cite from the car park area was a breeze- they are very well organized and have all the details worked out. Our room had a view on two sides and was terrific in the main building.

  • 5
    « Excellent hotel »

    This hotel is in a fabulous location, feels like you are staying in your own private castle. Stayed in a superior twin room. The room was very quiet, average in size with French windows onto a private patio. The room was very clean, comfortable beds and pillows, tea and coffee making facilities which were re stocked daily. Stayed on a room only basis but took the express breakfast which was very nice. The staff are lovely. Very helpful and pleasant. The hotel is decorated in a traditional manner which blends in nicely with the magnificent surrounding area. I would not recommend staying in the medieval city if you have difficulty walking. The cobbled streets and access to restaurants I feel would cause a problem. I would definitely stay here again and can highly recommend Le Donjon.

    4
    « Best location and good value »

    The staff were extremely accommodating, assisting us with taxi and driving us to the gate to meet the taxi. The room was clean and the bed comfortable. The only downside was there was not a walk in shower, and accessing the bathtub was not possible for me. As I was only there one night this wasn't an issue. The old walled city is easily strolled around in a day from this hotel's location. The breakfast had a good selection and staff maintained the buffet well.

    5
    « Staying Inside the walls ... ahhhh »

    While there are many good choices to stay outside the walls, there are only 2 hotels within the walls, and, if the more elegant de la cite doesn't fit the budget, the Best Western le Don Jon is atmospheric, clean and comfortable on a smaller scale and gives same opportunity to wake up and step out the front door for a village walkabout before the mobs of tourists descend for 1/2 the price.

    2
    « Adequate and nothing more... »

    This is the third time I have stayed here in the last twenty years. The lobby is nicely decorated and we were greeted warmly by the staff. My husband and I are in Room 5 on the second floor of the main hotel. The room is small, dingy, and worn - clearly in need of a makeover. It is February and the room is hot. It doesn't appear the thermostat works. The bed is old and low to the floor. (by the way, when you tuck all the sheets and bed coverings in at once, it is not possible to get in bed without pulling the bottom sheet out.). Anyway,the advantage to this hotel is that it is in La Cite, but I don't think I would stay here again.

    4
    « Lumpy pillows, hard bed, freezing room but fantastic location »

    The room was tiny and cold. My pillow was lumpy. The bed was hard. But this hotel is right in the middle of the medieval city of Carcassone which is awesome! This hotel is all about location. It is fun to walk around the town. The restaurant right across from the entrance to the hotel was part of the hotel and the food was excellent. Set your expectations that this hotel is not about comfort or luxury and that you're staying there for the location. It's worth it!

    5
    « Fairytale Castle »

    Great hotel in the middle of this beautiful setting. Excellent service and an upgrade to a family room in the Courtyard. While their restaurant is not in the building it is immediately next door. Breakfast is available in the hotel. It is a very atmospheric hotel in the centre of the ?cite'. Plenty of restaurants locally and down the hill to the main town.

    5
    « Hotel at the gates of the castle »

    Stayed here in November. We were greeted by an extremely friendly and helpful member of staff behind the reception desk, unfortunately I can't remember his name, but he's the template in how everyone should be dealt with at a hotel reception desk. The hotel building is no doubt very old, the decor inside matches it but is tasteful. Our room was lovely, quiet, warm, and plenty of room in the bathroom. The bed was extremely comfortable. We didn't eat at all in the hotel, choosing to head out for breakfast amongst the natives each morning but our friends said it was good. It's a good base from where to enjoy all that the old city has to offer and only a 20 minute walk into the new town .

    4
    « Great location inside City walls »

    Lovely old building with great character inside the City walls. Staff friendly and helpful and parking reasonable. Room was very small but had everything. Breakfast was poor. Unfortunately many restaurants/bars closed as out of season but those open were friendly and welcoming.

    5
    « top quality service »

    Being a chain you can expect rooms to be as good as on any other Best Western hotel. However what we found remarkable was the service from the whole staff working there: from cleaners to the receptionist. They speak perfect english, their advices are useful and concise and the best of all, they treat you with friendliness and respect at the same time. Thanks a lot to all the team.

    4
    « Great location. Hard to get to it you don't know! »

    Great hotel! It is INSIDE the old city / castle walls. Use the GPS coordinates to go to the welcome centre (inside the gate) and they will send a shuttle driver down to meet you and take you to the parking lot. After ditching your car and arriving, you will love the hotel and being inside the old city walls! Very clean and modern inside the hotel. Excellent spot to stay. Very friendly staff too!

  • 4
    « Very Nice and Within City Wall »

    The 20 Euro for parking was the best investment: we pulled into the moat below the city wall, a tiny hotel van guided us to a parking lot and then took us over the drawbridge, under archways, through narrow streets and corridor-type lanes to the hotel. The entrance to our room at the back was through a lovely garden with large shady trees, The room was large, comfortable, big bathroom and a lovely patio on the garden. Tea/coffee making facilities made it perfect. The entire walled town is within a few steps. Although the cite is overrun with tourists during the day, by evening everything is quiet and mysterious. Breakfast is nice and plentiful.

    4
    « Location inside the walls makes for an enjoyable stay »

    The hotel is inside the city walls in a beautiful setting. You will need to park outside and have the porter drive your bags into the walled city. The location makes this hotel worth the money, just so when everyone else leaves the ramparts to the city below, you can retire to your room around the corner. Due to a mix up in the morning with the night staff, the porter was not available to help us take the bags to the parking area for an early morning flight - the manager was able to call another hotel for help; his quick thinking, turned a major problem into a better experience - which is why I am rating the hotel better than I would have otherwise.

    4
    « Steps from the Castle »

    Literally just steps away from the castle in the medieval walled city, this Best Western looks nothing like the US version! From the stone exterior to the period furnishings in the lobby, the hotel really captures the mood. My executive suite had a twin bed in the living area?perfect for lounging and watching TV when not in use?and a queen bed in the separate bedroom. The bathroom had a large soaking tub and shower and there was a separate WC. Note that because you have to access this room via stairs, it's not handicapped accessible, although the hotel does have rooms on the ground floor for that purpose.

    4
    « Hotel in the center of double medieval walls of Carcassone »

    The hotel occupies 3 buildings within the walled city-castle. It has been modernized for contemporary travelers but the many levels and connections make finding one's room challenging the first time even with good directions. But our room had a wonderful view of the ancient looking city. Decoration withing the lobby with suits of armor was quite legitimate considering its history. Our room was comfortable as were the beds. The breakfast buffet was pretty much standard for the hotels on our Trafalgar tour. There is so much history in Carcassone that staying at Le Donjon made it come to life in spite of all the souvenir shops around the streets of the town.

    5
    « City break »

    This hotel is in the centre of the castle. Close to everything. Our room overlooked the courtyard and part of the castle buildings Nice room. 2 single beds, would have preferred a double. Good size bathroom with shower over. Toilet is a separate room but no wash hand basin. So you have to go into the bathroom to walk your hands. Tea coffee, kettle, hairdryer and safe Staff are so kind and friendly, nothing to much bother. Breakfast is usual European reads, cold meats, cheeses etc. There is boiled and scrambled eggs, bacon and sausages. Fresh orange juice. Loved this hotel. It is so old. The building, the wooden beams and the atmosphere are really special. I have nothing only positive comments to make,

    5
    « Excellent two night stay »

    Stayed this week fantastic hotel right in the heart of the old medieval city, staff were very friendly and helpful, room 10 which i had was stunning with excellent views of the chateau i would recommend to all who want the pleasure of staying in the city.

    5
    « Location, location, location and history »

    Staying at Le Donjon within the double medieval walls and 53 towers was very special as is the history of this modernized hotel building. The rooms vary according to their location with the hotel complex, but amenities and staff are second to none. The bathroom in my room was modern and the separate toilet compact but limited for space.

    5
    « Stay in Medieval City of Carcassone »

    Within the Medieval walls of Carcassone, the most complete Medieval city in Europe. Get there by train , bus or car. The old city is full of local shops with Medieval wares, and great restaurants featuring local specialities. The old castle and intact walls are an attraction, as you can walk around the walls and visit for a small fee.

    4
    « Downsides to an otherwise very nice holiday hotel experience. »

    We recently spent a few days at this hotel as part of a tour group. Its situation in the old city is spectacular. There was lots to see and do nearby. You do have to be reasonably active as some of the roads/paths are quite steep and rugged for people of our age!. We had a rather unusual room on the second floor; it was situated at the top of a steep flight of stairs. Fortunately hotel staff took care of our cases. But we were concerned about the fire escape arrangements which directed us back down these steep stairs. It didn't appear the main double glazed bedroom window opened at all. There was a very small opening window in the wet room. Otherwise the room was quite satisfactory. However, we were seriously disturbed by a telephone alarm ringing at 5.45 am which aroused thoughts of fire or possibly bad news from home. It turned out the two separate parts of this hotel (Le Donjon and Les Remparts) had rooms with identical numbers; ours was 10. The early call was for the inhabitants of the other room 10 in Les Remparts! We had a quite satisfactory meal at the hotel with our group and two others in an excellent restaurant called Le Menestral a few minutes walk away. The staff in Le Donjon were excellent and could in no way be held responsible for the potential 'fire hazard' but someone on reception should have checked more carefully the location of room 10 before scaring us witless at a very early hour!!

    4
    « A great location to spend time in Carcassonne »

    The hotel location was the best bit. it is located within the walls of the city and close to all the sights. The rooms were comfortable but unexceptional. The receptionist was very helpful. However, the staff at the Brasserie need some serious customer service training. We were four guests and wanted to dine as early as possible. We went to the Brasserie at 6.55 pm and the staff were sitting outside, smoking, and totally disinterested. We asked if we could go in and sit down (we are not youngsters) and were told that the restaurant opened at 7pm. They were not prepared to let us go and sit in the restaurant 5 minutes before opening time. Incredible! We were so incensed by their lack of customer service that we went to the restaurant just 20 paces away. Le Donjon management - you missed out on the revenue for a table for 4 because of your disinterested restaurant staff. We took breakfast in the hotel and i took the last of the fruit salad. There was a large fruit bowl on the display but all guests after me were advised that the fruit salad was "finished". Yet another example of poor customer relations. As an international hotel chain, you can do better than this.

  • 4
    « Awesome place to stay! »

    If one is to visit Carcasonne, this would be the place to stay. Right smack-dab in the middle of the ramparts. The hotel itself is nice - clean room (ours had a view out the windows of the ramparts), good sleep, and convenient as all-get-out. The staff was friendly and helpful. (the hotel is actually located in two non-contiguous locations within the ramparts - we stayed in the main hotel - where the reception is located. The hotel has a restaurant directly across the street.

    4
    « Very Good Stay »

    We were in a very nice room with a patio surrounded by plants which provided excellent privacy. Staff was very accommodating and always pleasant to deal with. The location within the walled city of Carcassonne made it ideal for visiting the town. Although we were only there one night, the stay was very good and we enjoyed our visit.

    5
    « Perfect location »

    Having not visited Carcassonne before, I wasn't quite sure what to expect when we arrived, but being dropped off by the airport transfer bus right outside the walls of the Cite and then walking up the medieval streets to find our hotel was the perfect way to start our holiday. The hotel is right next to the castle and absolutely in keeping with the feel of the Cite; I couldn't imagine a better place to stay to experience Carcassonne. Inside, the hotel is a bit of a maze, and it took us a while to find our room when we first arrived; there is a lift but there were still further steps to the room once we arrived on the floor which we had to carry our cases up. The room was good (we were upgraded to a suite on arrival), wi-fi reliable and easy to use and the bathroom was spacious. The staff were friendly and the free transfer service driving us from the hotel to the taxi pick-up area outside the walls after we checked-out was very much appreciated (apparently we could have also called on our initial arrival at the bus stop to be picked up and driven to the hotel entrance, but I'm glad we didn't as it was nice to walk up to the hotel through the Cite). We thought that Carcassonne would be a one-time visit type of place, but having spent a few nights here we'll definitely be back, hopefully staying at the Hotel Le Donjon again.

    5
    « A lovely place to stay in the walled city »

    We enjoyed our 3 night stay at Le Donjon and it was special to stay in the walled city. We had a lovely deluxe room overlooking the castle which was done out in muted tones. It was spacious and we found we could relax for a few hours without feeling restricted. The shower is over the bath though perfectly adequate. Breakfast is 15 Euros each so unless you are a big eater there are several places in the local square where you can buy a coissant and coffee for about 4 Euros. The staff were very helpful and welcoming and a pleasure to deal with. We would recommend this hotel to our friends.

    5
    « Good base... »

    Staff lovely, food excellent and room ver clean. Excellent service to get guests to and from hotel as arrivals/departures. Adjacent Brasserie disappointing, so need to improve the arrangements, as lots of better places to eat at night.

    5
    « Great hotel »

    We spent one night in the medieval city of Carcassonne and stayed at this Best Western. Cute spotless room with a wonderful bathroom. Amazing customer service!! One recommendation would be to spend the 20 euros for their private parking. Parking is very difficult otherwise.

    1
    « Absolutely Awful »

    We stayed for a few days and everything about the hotel was just terrible. There were not enough staff on the reception desk, although they were very friendly and helpful. The bedrooms were horrible and were never cleaned properly, dirty cups were left around, the toilet was hardly touched. The breakfasts were appalling. Unripe fruit that they couldn't be bothered to cut up themselves. Stale pastries. Boiled bacon and sausages. Congealed scrambled eggs. On one positive note, the coffee and the bread were very nice. Would never return and sadly the lovely Hotel de la Cite down the road is now owned by the same group! We will be trying a B & B next time.

    5
    « Excellent hotel within the walls of Le Cite. »

    A very friendly hotel right in the centre of the citadel. The girls on reception were very helpful and always cheerful. We were upgraded to a suite (No. 39) which was spacious and very clean and cosy. Parking is a short walk away but there is a shuttle bus if you need it. Breakfast is in the hotel itself, and for lunch or dinner the hotel restaurant is next door. All round we had an excellent stay and would certainly use the hotel again.

    2
    « Disappointing, a second time. »

    I booked this at a silly price for one night in August for two adults a child simply because the parking was good on a previous stay. Although on our last visit, we found the hotel to be over-rated and the breakfast a cattle market, we decided to give it a second chance. On arrival, the parking arrangements had changed and we had little time to adjust and hand our luggage over to the lady in charge (she was trying to do a good job and to be fair was standing in the baking sun, sorting out luggage). We were told that our luggage would be taken to the hotel but we had to go elsewhere to park with somewhat confusing instructions. Long story short, we managed to get to the parking. We had been instructed to press the Best Western button when we got to the car park but what you actually have to do is keep pressing the button until you get to the option. The parking had no shade whatsoever and was the far side of the paying public parking, down a hill. When we arrived after 2pm our room was not ready. We had to wait an hour. This was the only hotel we had during a two week stay where we had to wait for a room to be ready. We checked in earlier to other equally busy hotels in other areas and did not have to wait. The room was ok and I thought it was clean until I was getting ready for bed. At that point I discovered that the carpet was covered in white dog hairs. We did not have breakfast due to our previous experience. I pointed out to the receptionist that the floor was dirty and she asked me why I did not ask for it to be cleaned but when you are about to get into bed and your child is asleep, why would you want a vacuum cleaner being switched on...?? No apology. This is a hotel which is simply cashing in on its location but not giving the expected standard.

    4
    « Perfect Festival Location »

    We were in here for the Festival de Carcassonne in July. This hotel is the perfect spot for easy access to the main festival site, literally a 3 minute walk. We had a superior room in the main building and it was lovely with a huge walk in shower and views over the rooftops. My only regret was that we did not stay longer, it was magical to walk through the citadel before the tourists alive, it was like you had he whole place to yourself. We look forward to returning next year!

  • 4
    « Does all the basics well »

    We stayed for two nights and found the hotel to be a haven of quiet in bedlam. The staff were attentive and sorted out an upgrade when the air com didn't work on a hot day. Decor in reception rooms were good if a bit medieval twee. Bedroom and bathroom were fine, bed was excellent and double glazing guaranteed a good night sleep. Don't understand other comments re transfer from free car parking as for us that was no problem, we got a transfer back for free and walked in when we arrived. Would stay again if we ever went to Carcassonne but to be honest the hotel met our expectations the cite didn't. Well done Best Western

    5
    « Perfect 2N Stay »

    This is a charming hotel right in the centre. We were warmly welcomed on arrival. Our spacious room overlooked the main thoroughfare. It was great to see a jug and tea bags! Our bed was very comfortable and the bathroom superb with an excellent shower. There was a fridge and safe and plenty of space for luggage so perfect. The breakfast buffet was delicious and well presented. We really enjoyed our visit and would definitely stay here again.

    3
    « an unfriendly stay »

    booked fro one night here and was not impressed . In fact id say it is the most unfriendly hotel Ive stayed in with dismissive staff. initially the address on their web site is not the correct road, took me two phone calls to get the correct address and still coolant find the place. Turns out that this is because its situated within the city walls and you cant drive to the actual hotel. All of this would be fine...if they actually made this clear when you call/book . The free parking is basically"anywhere you can find a space in the village" or and additional 20EURO IF YOU WANT SECURE HOTEL PRIVATE PARKING. They only shuttle you to the hotel form the private parking, not if you choose the free option. No , then you have to walk your bags from the town into the ramparts of the old city. Needless to say we paid the extra money. On arrival our room wasn't ready so we opted to have a drink at the bar, to find that the only white wine they serve is a Chardonnay which I hate. Cant believe that in a french hotel they only had one choice of white wine, ludicrous. Opted for a rose instead, this was corked and cloudy so sent it back and went elsewhere. Staff rude and just thought we were being difficult it seems. Our room was good, linens lovely and the bed was comfy . my top would be to take a room overlooking the garden as there is some street noise late at night and early morning in the city facing rooms. Bathroom a tad dated but clean and the shower was good. Dont bother with the breakfast - its a pretty poor selection for 15euro each, especially the hot options.I would have a coffee and a pastry somewhere else at half the price. All in all fro a chain hotel I thought it was pretty poor, mostly because of the attitude of the staff. The medieval city is fascinating but I would not stay at this hotel again.

    3
    « Great location but a tired hotel »

    The location of this hotel is fantastic...straight out of the front door and you are right in the hub of things. We didn't have a bad room - quite spacious and with a little private terrace quite charming. Also the bed and bedding are extremely comfortable...the whole thing just needs a bit of TLC...it could be truly magnificent if it had a bit of time and money spent on it - feels ripe for a makeover. It wasn't a bad stay by any means but it wasn't stupendous either, so I'm afraid it's an Average from me.

    5
    « Good hotel in great location »

    Very good hotel in the heart of the medieval city. Could not think of a better location. Being inside allows you to discover the city and castle quietly in the morning before the tourist buses get there. Due to the nature and small size of the buildings in the city, the hotel is split into 3 separate blocks with a few rooms each, with the main block having the reception. The rooms are clean and well equipped. The staff were nice and helpful. The breakfast was nice and tasty with reasonable variety. They have a free car park and a paid secured car park. Both are ok and are located just outside the city walls. Overall, a very good choice when visiting Carcassonne. Hint: try to book early and ask for a room in the main block that has the reception and restaurant.

    5
    « Great Spot Inside the City »

    It was great to be able to stay inside the city at a very nice but reasonably priced hotel. Since there is no parking inside the walls, the staff picks you up at the parking lot and drops you off at the hotel. Best to opt for the fully enclosed private lot for the 20 euro fee. Well worth it. The room is very new and modern unit built inside a very old building. All complete amenities. Staff were all great and helpful. If you see Carcassone, you can do a day trip and park a long way away or go in style, stay here, and see the city in the early morning before everyone arrives!

    5
    « Spend the night inside a walled city? Yes please! »

    Incredible experience. You can either walk in with your bags or wait for the mini-mini-mini van to come and get you for the 2-13 minute drive to the heart of the walled city. Our room was in an Annex and it amazes me how they must have struggled to build VERY comfortable rooms into spaces built hundreds of years ago. Our room was doll-house tiny (think small cruise cabin - with everything) but we had a wonderful view of the medieval street, shops and restaurants leading to the center of town. We had several restaurants to choose from for all meals. We took about 2 hours to fully tour and investigate the fortress and chose our dinner spot as we wandered the city viewing shops and architecture. This is a once in the life opportunity to stay at a very nice hotel in the center of the walled city. The hotel staff was very nice and very helpful. We'll probably never be back but we'll remember that stay for a long time.

    4
    « Great location, friendly staff »

    We had a lovely family room located in the garden. Really clean, beds super comfortable, staff really friendly. We followed the hotel website information and drove directly to meet and greet Point to arrange parking. Our bags were taken by hotel staff direct to our room while we parked and took the 5 minute stroll to the hotel. Staff dropped our bags and us directly back to our car on departure (& this was the free parking option). Really can't fault this hotel for service and the location is beautiful. Options at breakfast were only ok.

    2
    « Be careful of staff, hidden costs, and don't believe Parking info »

    Just be careful and know the following: Staff do not have English (ok we understand we are in French speaking country, and we try French of course :-) but this is an upmarket USA brand hotel - much lesser star hotels usually have English ability) The bill seemingly will add 25% - 40% tax to everything - beware. Service = not there. The hotel charges extra for children even if sleeping in same bedding. Best Western do not do this anywhere else we have ever been. Rooms are advertised as "Sleeps 2 adults and up to one child" - In fact no other France hotels have ever done this either - and we travel in France a lot. Parking - we could put up with the above items but Parking - this really really annoyed us!!! They will tell you there is free parking, but a little vague on where it is We spent 4.5 hours getting this "free parking", seemed ridiculous goose-chase but once you start I guess you just keep thinking it will happen. We asked them on 2 occasions to show us where this parking was, as it really was very hazy info they gave. Anyway we went to where they said (quite a long way west) - the people there said no, we need to go to town in east (and it will be obvious), we try - and fail, we go back to hotel (20 mins distance every time, they give us a new location ! we go there, it is not clear at all, we park our car in paid parking until we figure it out. We go back to hotel and they say we should go to their sister hotel Mercure quite some distance away outside the main village, we go there, but.... of course they say this is not the case - so we go back to hotel, they give us new directions, we go there to find a machine with an intercom - the intercom guy says "all ok - is possible, just take ticket and all ok when leave" ummm sounds dodgy but we do this, we transfer our car. In the morning we ask again at the hotel what we do as we leave the "confirmed" we are in the correct car park in order for it to be free - they just say "it is no problem just tell them we are with Best Western" - so of course we do that .... and the guy of course says "we know nothing of this, just pay the overnight price like everyone else" - well of course this car park is more than the one we left - and this left us particularly pissed off - we go back to the hotel - and they just shrug their shoulders, OMG. This is extremely poor customer service - I guess they just know they will never see you again and don't care whatsoever. The hotel bill for anything adds around 25 - 40% tax to everything. I don't get it. The hotel even added things on, taxed them - then on question, removed them but.... left the tax on there. again OMG. but the English was so poor we just had to give up and waste no more time.

    5
    « Medieval city hotel »

    We didn't realise when booking this hotel that it was right next door to the castle within the old wall of the city . Absolutely stoked to be there . Just awesome to look out your window at the castle turrets . The room was large (by French standards ) clean and well presented with probably the most comfortable hotel bed in France. There was a little noise early in the evening but we went out for dinner at one of the many restaurants nearby and probably made some noise ourselves and by the time we returned all was quiet. Location location location . Just book it !

  • 3
    « Not up to the standard it aims for »

    We stayed for two nights in two lovely, comfortable rooms which were well equipped and serviced during our stay. Regrettably at breakfast on the first morning by the time we got to the buffet, in the lovely garden, almost all of the breakfast had gone. We arrived at 0945 and the staff were very apologetic, but, there were no pastries or bread left, the coffee machine was empty and there was only a rather sorry serving of scrambled egg. The waitress did her best but by then it was a bit late as there were other arrivals looking for their breakfast. I did talk to the front desk manager and she very kindly gave us a 'complimentary' breakfast and as that was a little late we were also given free car parking!. Things didn't really improve as later in the day we asked for drinks in the garden, we had to go to the front desk as the barman was doubling as the front desk receptionist (it transpires he was also in training) The hotel didn't have any Cola light or other non sugar drinks and after some discussion went out to get some.!! I feel that a hotel of this standard in the Cite of Carcassonne, charging the very high prices for their rooms and service should at least meet their customers basic expectations and not have to 'comp' themselves out of trouble. The front desk manager/supervisor that I dealt with could not have been more polite, helpful and friendly, however it seems evident that her more senior management may need a little training to help them understand the need for a higher standard from the top down. I would have to say that there is little to recommend this establishment apart from its location.

    4
    « Great location, comfortable stay »

    Location cannot be better. Nice and comfortable room Parking: follow the instruction of the staff and you will find the parking easy. We took "public option" which is for free but you need to walk 5 mins (they take care of you luggage). They have more than one building, so i think it depends, but it was a bit of noise from the street late in the evening, but not too bad.

    3
    « Noisy Annexe »

    We thought we had booked in the main hotel but found us sleeping in another building about 100m away. It was very noisy. Just outside the room is a House of Horrors with people and kids screaming until 10pm. In the morning deliveries to nearby restaurants start at 6 am and the noise of beer barrels hitting the ground and being rolled around is deafening. The main hotel looks quite pleasant but we didnt get the chance to enjoy it.The room itself is ok . One had a walk in shower which was great. The other had a shower in a bath tub which was pretty high and not easily accessible to older guests. Tv fine. Wifi ok but a bit on and off.

    4
    « Great location »

    We arrived to find that due to an internet error we had reserved 4 rooms instead of the 2 required. The gentleman on the desk, while being very helpful, was quite direct and brusque. The error was eventually rectified (not our mistake or the hotel, but due to the booking site) and we were given keys to our rooms in the building across the street. Our bags had been left at the bottom of the stairs and we were just pointed in the right direction with a door code for the external door. The rooms were very nice, clean with large bathrooms and tea and coffee making facilities, but they were very noisy until very late at night as they are right next to a bar and restaurant. Also deliveries start very early in the morning, as it is the only time access can be gained before the hoardes of visitors arrive. The toiletries smelt delicious. The hotel was in a good location for exploring the sites of the city. The lady who checked us out, and was dealing with several customers at once, in several different languages, was lovely. As mentioned by a previous reviewer there was no information about the hotel in our room - very unusual.

    5
    « Overnight in Carcassone »

    We spent a day and a half in the beautiful walled Cite of Carcassonne. We stayed at the Best Western Le Donjon Les Remparts and must say it was the best Best Western I have ever stayed at. Our room opened on to a garden/court yard where they serve what looked like a nice breakfast buffet. We did not partake as we are not big breakfast eaters. We spent many hours wandering the city which is loaded with shops, restaurants and beautiful architecture. If you go you must stay overnight. The evening is less crowded after the buses and other day tourists have left. Also, pay the 20 Euros for the preferred parking and shuttle, it is well worth it.

    4
    « In the Heart of the Village »

    There are only 2 hotels within the walls and this is one. It was lovely - we had a garden room that was comfortable and spacious. Carcassone is very touristy but it's worth a night or two to hang around. THere's great restaurants and shops and very reasonably priced considering it's inside the walls of the village. Glad I went but should have spent more time in the countryside villages rather than this overwhelmingly touristy destination. The hotel was great - you have to get a ride in as you can't drive inside the village, but they made it very easy for us.

    3
    « great location, standard hotel »

    We spend two nights, but not in the main building but in the other one, just one block away, which is, I guess, where the less expensive rooms are. Considering that the hotel is advertised as 4 stars, the rooms were too little. Ours was also nosy, since it looked to The House of Horror, which must be really good since visitors screamed constantly, even in the night. What was really 4 stars, and even 5, was the staff at the reception desk, in the main building. They were very helpful and kind with us, and they helped us to have a very time in the city. The wifi was not good. The transportation service in and out of old city is very well organized

    3
    « Great situation inside the medieval city walls »

    The hotel is in a great situation inside the city walls. It is so much better to stay here than come as a day visitor as by late afternoon or early morning you have the city to yourself. Hordes of tourists arrive soon after 10 am. We had a very good suite with excellent bathroom and walk in shower. Two televisions but neither showed English programmes, only French or CNN etc. BBC world advertised but not available which is poor. Also the only newspapers on offer are Le Figaro or NY Times. No English papers. We asked to do the history lecture/aperitif as advertised on the notice board but it wasn't available every day (as it said) and one member of staff told us to go and book it ourselves! We had a very good receptionist who did try and book it for us (Laura) and the male receptionists were all very helpful too. When we arrived I picked up a glass in the room and it was smeared with lipstick. However, the hotel offered us a free drink in recompense. Breakfast was good with cereals, croissants etc and cooked breakfasts if required at the buffet. Coffee is by a Nespresso machine! Ok but not as good as a good cafe au lait. Fridge in room, with tea making facilities etc. No smoking hotel but sad to have someone smoking near us on the terrace restaurant. We don't have that in Australia. Oddly enough there is absolutely no information in the room about the hotel or facilities.

    4
    « What a great hotel »

    Loved this hotel, this was our second visit and they did not disappoint, great service, lovely room and the bedding was perfect. We will return as soon as we can. Special shout out to the young guy who picked us up at the parking lot, so friendly and helpful.

    4
    « Very touristy but as central as you can get »

    Right in the heart of the old city and close to everything. Walkable to the main town also. Hotel dates back centuries but is fairly well modernised. Our room smelt chokingly bad of bleach and was quite stifling, although I think this was just a one off. Parking, and the bus to the hotel was much easier than expected!

  • 4
    « Great stop within the walls of the castle »

    Room, not in the main building, was quite small but cozy and very clean. It was so fun being within the castle walls. I think there might be 3 or 4 buildings that are involved with the Le Donjon. We could easily walk within the walls or go down to the town of Carcassonne. At dusk we walked around the castle walls for wonderful views and sunsets.

    4
    « Loved This Place »

    Only stayed 1 night on our way to the Pyrenees. Totally authentic experience with a great staff and a clean, friendly hotel. It is not a luxury hotel but has a nice room in a great location. Breakfast was good and reasonable.

    5
    « Very atmospheric »

    We have always wanted to stay in Carcassonne overnight and were glad we picked this hotel to do that. It was lovely, and we chose the cheaper "bar" breakfast of coffee/pain/ or coffee and pain au chocolate etc and sat outside in the tree lined garden with the sun trickling through the trees. One of the smallest bedrooms ever for a Best Western BUT they have had to do this to accommodate the ensuite. If you want a bigger bedroom ask for the newer extension. For us it was lovely, and ver comfortable.As I had forgotten my charger they charged my phone overnight. Very helpful with directions at Reception. Multi-lingual staff.

    4
    « Relaxing, Entertaining and Enjoyable »

    Best Western Le Donjon Les Remparts - La Maison des Remparts was an enjoyable visit to a unique location. Initially though, it was a disappointment. Not only were we met with rain as we turned north towards Carcassonne, but we soon realized that we weren't even in the main building of the hotel. After we paid to park in a private lot, we were driven by shuttle to a location nearby that was built into the fortification walls! Fortunately, the sun came out the following morning and everything looked more promising. On a visit to the main building of the hotel, we realized how modern portions of the interior were in comparison to our little niche on the outer wall. There were busy conference rooms being utilized within the attractively restored hotel. The reception, located in the main building, had very friendly and efficient staff that answered all of our questions. Our building, by contrast, was extremely quiet. The king-sized bed was very comfortable for a first night stay after a trans-Atlantic flight. The bathroom was modernized and answered all of our needs. We loved our little window against the outer wall where we could look out over our neighbors toward the valley below. Additionally, we had a circular stone stairway that led to our room and there were attractive common areas located on the entry level. Off we went to make use of our cameras and iPhones. The Medieval City isn't very large, but it's enough to keep you entranced for a couple of days of soaking in the history. Numerous tours were offered, but we decided to roam on our own. The outer walls were fascinating to walk in and around. Although there are tourists visiting throughout the day, there were places that we found that, at least in mid-May, weren't as congested. Additionally, there were numerous small restaurants where you could try out the traditional tasty cassoulet. Le Donjon Les Remparts can be a fun experience....even if you end up on the outer walls! We would encourage everyone interested in French history to visit this unique city and chose between one of three buildings associated with Le Donjon.

    5
    « Best Western Le Donjon Carcassonne »

    Such a beautiful hotel within the old castle walls of Carcassonne. Absolutely amazing to stay in the old town. During the day it is full of visitors, however in the early morning I had the town to myself, which was so magical. The hotel was fantastic, we had a superior room which was large, beautifully decorated and very clean with a great bathroom. Breakfast, although not what we preferred, was very plentiful. The hotel was so special in its medieval décor, suits of armour, plush chair and window dressings, just lovely. It was such a wonderful experience to stay there, thoroughly recommend.

    4
    « A pleasant hotel spoiled by early morning noise! »

    It seemed like a good idea - find a hotel inside the old walled city. There is no traffic inside the old city during the daytime - but unfortunately this means that service vehicles and delivery vehicles all arrive in the very early morning. Staying in this hotel I couldn't get any sleep after 6am! It was very noisy as the traffic rolled along the old narrow cobbled streets. It was also noisy in the late evening from neighbouring bars. This is not something I've found elsewhere in France. The hotel itself was very pleasant with a good breakfast but I wouldn't stay here again because of the noise.

    4
    « Great location »

    Situated in the old town itself this is a good hotel for a trip to Carcassonne. Nice rooms, large bed, good shower and most importantly, as there was a heat wave when we were there A/C. Good buffet style breakfast. Carcassonne is a lovely place you can spend all day just wondering around the medieval town.

    5
    « Perfect location within the old city. »

    This hotel has the perfect location for visiting Carcassonne. The old town is tiny, and everything is 5 minutes away from here. The room was big and spacious, and the furnishings are in keeping with the ambience of the place. The bathrooms are big and airy as well. I'd definitely recommend this hotel for exploring Carcassonne.

    4
    « Neat Location »

    On tour for another night. The Donjon was the most unusual place we've ever stayed. Location is right in a medieval village. Yes, it is touristy, but so is Disney and this history is real. Plenty of places to eat and shop. There are steps and rough streets to negotiate. Would stay here again.

    5
    « A special place »

    This a lovely old hotel with so much character and history. Do not miss walking the ramparts at night as the lighting gives you some great photos.I could see that staying in the annexe could be a problem for some and when we went up for breakfast did not seem as nice but it a special experience.

  • 5
    « Stepping back in time »

    We spent two nights here this May in the Ramparts. The room was nice with an updated shower and a nice window view of the quiet grounds. Breakfast was convenient, but staff didn't want to remake coffee so we were instructed to use the instant option. The first days coffee was so good, we would have enjoyed it again. The front desk staff were kind and helpful and we would love to come and stay again. There was much to see in the area and that was after visiting the breathtaking Church and citidel right there.

    4
    « Excellent location »

    Stayed here for 2 nights with friends on a visit to the citadel. Ideally located inside the cite with everything on your doorstep. The hotel offers secure parking for 20 euros a day which is worth it. Breakfast is extra at 15 euros but the selection was really good although the scrambled egg was cold one morning. The rooms were very comfortable with cosy beds and lovely linen, but the air con/heating was not working in the room. We tried the adjacent Brasserie where the food was average and expensive so really not worth it. The bars & restaurants in the local square were better value. The bar in the lobby was not manned and therefore empty most of the time but we asked at reception and he served us as it was a nice environment. It is possible to visit the castle, walk the ramparts and explore all the shops and streets in a day, so we explored outside and took a boat trip on the Canal du Midi ( which wasn't very exciting as this stretch of the canal isn't very pretty) you do go through a lock though.

    5
    « Great hotel, great location, great service »

    Highly recommend the hotel, perfect location, nice staff, breakfast was great. Ask for room 1, looks over castle, large bathroom. All the rooms are different, but nicely maintained. I would stay there again.

    5
    « A piece of history »

    This hotel is a bit different in that it has 3 locations. We stayed at a building 150 metres from the reception part and had a corner room with magnificent views from both aspects. Eighty centimetre walls gave excellent insulation from weather and sound. Only a minutes walk from a large selection of restaurants. Wifi a bit iffy, only complaint.

    4
    « Height restriction in room 19 »

    This hotel is an interesting mix of old and new. The medieval walled town on the hill overlooking the new town is a mix between a museum and a theme park and the planning restrictions for building/renovation are, rightly, probably very restrictive. This is probably part of the reasoning for the door into room 19 being about 4ft 6inches high - but that just adds to the charm of the place. Once inside the proportions of the room and bed are normal sized and very comfortable. The reception staff were all very friendly and the buffet breakfast was a decent selection. I would definitely recommend this hotel as you get the benefit of seeing the town without the hoards of tourists that, frankly, swamp the place from 10 till 4. I can't imagine what it is like during the main season.

    4
    « Stylish and an excellent location »

    Fantastically well-located in the centre of the medieval city of Carcasonne this hotel is a great option for those wanting to stay within the walls and is two minutes walk from the castle itself. The hotel style is in keeping with its surroundings and the room was spacious and well-maintained. There are a couple of car parking options outside the wall and the hotel staff were very helpful ferrying us from the car park back to the hotel once we'd parked. Recommended - would definitely return.

    5
    « A+ Hotel Stay »

    We arrived at the hotel parking area (outside of the city wall). A car was called to transport our luggage to the hotel. We opted to walk the 5 minutes rather than wait for the driver (a charming lad named Zouir) to return for us. Check in was smooth and Zouir further charmed us by delivering our luggage directly to our room! All of the staff we encountered were delightful. Our room turned out to be in a cottage like building surrounding a garden. We used the provided patio tables and chairs and enjoyed breakfast and lunch in the garden. Tres charmant! The room was clean, large and modern. The bathroom was clean and updated. This hotel stay was amazing and we highly recommend it and would happily stay there again. La Cite is small and totally walkable. With only 50 residents left, sadly the tourists have taken over but hopefully it is the tourists that keep this architectural beauty going. An evening walk with the ramparts lit is both beautiful and romantic. We booked a tour with Chevalier Jef which turned out to be a private tour as we were the only guests who booked with him. What a wonderful tour! HIghly recommend him, so much so that we booked into his afternoon session on clothing worn by knights which was also very entertaining. Great for kids and adults. We also lucked into a Tournament of Knights as well as a local market on the weekend that we stayed in Carcassonne. We had an amazing experience!

    5
    « Excellent location and friendly English speaking staff »

    Excellent location for visiting Cité de Carcassonne. All the Staff were very helpful and pleasant. Room comfortable and warm during cold spell at end of April. Would recommend the hotel and only 12-15 mins by car from airport too.

    4
    « Charming hotel »

    We were happy with the room. Clean, friendly staff. The check-in was handled smoothly as we were met by an employee at the upper gate who efficiently got us to a spot to park our car and then shuttled us to the hotel. The hotel was central within the old part of the city. Many shops and restaurants around to choose from. The layout is whacky - hey, it is part of a castle but that made it more charming. The knight's armour in the lobby was a nice touch!

    5
    « Great location & great staff »

    We found the hotel as a last minute offer and were very pleased with our stay. Upon arrival the staff made us feel very welcome. We didn't have any of the breakfast that was on offer but it sounded like the usual sort of affair with a buffet style breakfast. We bought drinks at the bar that were assigned to our room and we paid for these at checkout. Reception staff were very helpful; they gave us advice on activities to do and were very friendly. The room was very typical, but it was clean and had everything that we needed in there. As it was easter weekend the hire had made arrangements for families staying over with an Easter egg hunt and other activities related to the city. A nice touch was a small selection of chocolates that were eat in our room on Easter Sunday. A very pleasant stay, we would definitely stay again.

  • 1
    « Watch out for cancellation policy »

    I looks like I have to pay 450 for reserving and cancelling 3 minutes later for a reservation in May of 2017...when I received the booking confirmation and realized that there was a cancellation policy of 100% of the booking. Usually cancellation policy is evident on the booking page...this was not.

    5
    « Inside the city walls »

    This one of the most interesting places for a hotel we have stayed. The wall city is one of the oldest in France, it was restored in the early 1800's. It's a great place to get a bottle of wine & fresh bread, and watch the sun set on the wall.

    5
    « Spacious room in a fab location »

    On arrival at the airport, we took the shuttle bus (navette aeroport) for 5 euros each. As we boarded, the driver asked which hotel we were staying at and once we'd arrived at La Cite, he kindly advised us it was our stop. It was a short walk to the main gate into the medieval city. We found a tourist information office in a lovely building on our right, we grabbed a map and found the hotel within minutes. The streets leading up to the hotel are cobbled and a bit steep, my 70 year old mom walks with a cane and found it very reasonable to navigate. Absolutely loved the location of the hotel, it has a lovely reception area and the staff were very friendly and helpful. We had a clean, spacious triple room in the main building with fab views of the Comtal Chateau. When we checked out, it was raining heavily and the hotel kindly gave us a lift in their tiny van, to the shuttle bus stop, which was where we originally got dropped off from the airport. I would highly recommended this hotel and would happily stay here should I visit again.

    5
    « Great stay in a great location »

    Lovely hotel right in the centre of the old town. We were in the main building so we had great views. Clean room with a comfy bed. The great location definitely added to the experience of visiting Carcassonne. Staff were very friendly and helpful. Would definitely recommend.

    3
    « Nothing Special »

    We had a reasonable room in the annex of the hotel. The annex lacked the ambience of the main hotel and although we were not given a discount price, we did not enjoy the facilities of the main hotel. In addition during both check in and check out, the receptionist kept taking phone calls. I was tempted to call her from my mobile to keep her attention. As a paying guest, I was clearly secondary to someone asking to make a future booking.

    5
    « Perfectly located within the Cité de Carcassonne »

    We chose the Best Western Le Donjon because of its location. It was perfect for exploring within Cité de Carcassonne, restaurants, and the Château Comtal. Although we only stayed one night, the hotel staff was excellent and provided top-rate customer service for both check-in and check-out. Our room was superbly clean and comfortable. We definitely recommend this place!

    3
    « Not Winter Friendly »

    Stayed just 1 night and had a nice room although the heater did not work in either the bedroom or the bathroom. It was a cold, rainy night, so I called for someone to fix the heating. Someone brought me an electric heater which turned on and off all night. I've stayed here before, but only during the summer. I would not recommend it during winter months.

    4
    « Best location - Lovely Room »

    A friend recommended it on the basis there are very few hotels inside the medieval city itself. As much as anything it means it is easiest to enjoy the city at night once the vast crowds have left for the day. Very atmospheric after dark by the way. As a hotel was quite happy with it. Staff were friendly and helpful. The room was pleasant. At the back of the hotel overlooking the garden so I suspect quieter than rooms at the front. There was some vehicle noise at around 6 in the morning and the sound of glass being "skipped". The room was fine - quite spacious (bigger than some I got to view from the corridors) and comfortable. Downside a midget bath and irritating door arrangement between bathroom and toilet. As an old hotel had somewhat rabbit warren like corridors but nice atmosphere. All up good value and liked it

    4
    « Perfect location within the castle walls »

    Great location. Very central within the old town walls. I prefer staying in the old cite to the main Carcassonne town over the river. It's lovely to stroll around the old cobbled streets & never more than 5 minutes from the hotel. A very comfortable hotel. I felt safe which was important to me as I was travelling alone. Reception staff are helpful & friendly. I had a fairly large room which was clean & comfortable with a lovely view of the castle. They're a bit tight with the tea & coffee. After day 1 you don't get all the bits replaced but you can get spare milk & coffee sachets at reception. The reception area is cozy & in keeping with the olde style. There're big chairs to lounge & read the papers. The bar is a little dull but don't let that put you off; there're so many nice places in the surrounding streets, you probably won't use it. There're no bar staff so if you want a drink you must go to reception to announce "please sir can have some more"... & they come over to the bar. Reception is friendly but being British one felt rude bothering them to come hither more than twice so I bought a bottle of wine for the room instead. The car park is only 4 minutes walk away in the next street; but cobbles could be annoying with wheely cases. The hotel provides a pick up service the short distance. Tip: cobbled streets... Leave your heels at home for safety. It's impossible to walk with heels. Tip: To find it from the main gate and the airport bus, go through the arched entrance, straight up the cobbled street, it veers to the right through a small square. At the end, the castle gate will be in front of you. Turn left. The hotel is just a few yards down the street. You can't miss it! I did! I had breakfast on day 1. A cold buffet of Cheese, ham, bread, fruit, boiled eggs, cold pancakes & cereal. I enjoyed it but priced at €15 you can get a 3 course hot meal in the cite for not much more. So I had early lunch instead of a late breakfast. Excellent location & nice, comfortable, clean hotel. I'd recommend it as it's right in the middle of the cite.

    5
    « Great location »

    couldn't fault this place. In the heart of the old city in a medieval building so it didn't feel like a hotel chain. It was very reasonably priced, cheaper than the apartments advertised and far cheaper than other hotels. Double glazing meant you couldn't hear any noise outside although it was quiet when we were there. Nice little bar to finish the evening in. Good bathrooms.

  • 4
    « Recommended »

    Stayed here for one night , location is first class , rooms were small but adequate , breakfast was great . Would highly recommend this hotel . Very clean and friendly . Had a night cap in hotel bar which was small but more than adequate

    4
    « Cozy, elegant and in the center of the medieval city. »

    We had a 'courtyard' room, which was surprising. There were 4-6 rooms surrounding a courtyard with individual table and chairs, outside the door. We had an olive tree just beside our table (complete with black and green olives on it). So it was a fairly private area, but separate from the hotel. Our room had only the door and no windows (which was, to me, a bit claustophobic). It was however a nice, quiet room, pretty convenient to the breakfast buffet. The buffet was very nice. It had variety and charm. Our hotel was perfectly in the middle of it all, if you were there to visit the chateau and restaurants. A full day is needed to see all the the chateau offers. My only sort of complaint was the front desk totally shuts down after happy hour (around 6:30 or 7:00). You can call a phone number if you need assistance (which we did after forgetting our room key). The man came promptly to help us. (The front desk services the little cozy bar and if you ask for champagne it will likely be the best you have ever had)-just so you know. This was a surprizingly fancy hotel for a Best Western!

    4
    « Good hotel located within the medieval walls »

    Positives: Great, central location inside Carcassonne medieval town. Room & bathrooms were nice and clean. Scenic view of street and rooftops of medieval town and towers. Negatives: Hotel set us up in rooms in a building separate from the main hotel/reception. We had to walk a few hundred feet to the main building for breakfast. It was also inconvenient when we needed to go to the reception desk for assistance/questions. As cars are not allowed inside the medieval walls, our taxi dropped us off just outside the entrance and we had to wait about 15-20 minutes before the hotel shuttle picked us up. When we checked out, the hotel shuttle was 15 minutes late to take us to taxi pick up. Although, we made it in time to catch our train, the delay made us very anxious and stressed out.

    5
    « Charming. Location in le Cite' makes it even more special. »

    Location in le Cite is wonderful. Carcassonne is is so close to the villages and wineries of the Languedoc. Thid location is ideal for exploring the beautiful region with its many picture perfect villages and wonderful wineries. The hotel is clean, the staff friendly, being inside of the fortress walls adds a special charm. Some excellent restaurants within a few minutes to enjoy after a day of exploring, and then enjoy the lighted fortress walls at night.

    5
    « Lovely hotel in a great location »

    On arrival, we were initially disappointed to be given a room in the garden when most others in our group were in the main building. But what a great room number 43 was! A walk outside through the garden to a little block with three great rooms (plus three more on the other side of the garden) and the location was completely silent, away from the roads and with a little table and chairs on a patio ideal for a sundowner or a breakfast. The room itself was very good size on two levels (see photos) with a seating area, and bath and separate great shower. Looking at some reviews below about the early morning noise (which some in our group also experienced) then the garden rooms are exactly what you want - totally quiet. Breakfast in the hotel was ok - standard continental but the choice wasn't bad and the quality was good. The public areas have character and staff generally speak English. The location is excellent, near all the restaurants (the hotel's is next door but we didn't use it) and bars as well as the castle and the basilica. Very highly recommended when visiting Carcassonne.

    4
    « Fantastic location »

    The location just within the old city is marvellous, but one of the disadvantages is the noise from early morning delivery and street-cleaning vehicles. We travelled with a tour group (Riviera) and half the group was in the main hotel, half in the "Remparts" annexe a couple of hundred yards away, though that in itself was not a problem - everything is very near in the old city. The rooms were comfortable, but we and many in the group found the storage facilities lacking and/or frustrating. We had a huge wardrobe but the only shelf to put things on was too high for me (and I would describe myself as tall). To access the safe, one needed to get on one's hands and knees in the dark recesses of the wardrobe - no good at all with bad knees or without a torch. A efficient carpenter could have solved many of the storage problems in a few hours! The front desk was poorly staffed. An excellent selection of restaurants within a few yards - we recommend the Adelaide just along from the annexe.

    4
    « Good value for great location »

    We loved this hotel though I believe it was worth paying firstly for a room upgrade to get a little more space and a view over the city square, and secondly to have your car parked and get the hilarious ride through the tiny roads and corners of this ancient citadel! It is quite hard to find where to arrive with a car and worth asking if you drive into the city. But to be within the old walls is worth the extra hassle and expense; it is awesomely interesting. The hotel has a Michelin star restaurant, but if you want something a little more modest, the brasseries and cafes nearby are quite suitable and close and breakfast outside in the town square a good alternative to the rather dark restaurant in the hotel.

    5
    « Perfect room for our wedding anniversary. Couldn't have been happier !! »

    Beautiful old building right in the heart of Cite Medievale. Our room was on it;s own in the main building up it;s own stairs. Lovely size with a massive bed and a huge bathroom with a shower made for sin! Could not fault the amenities in this hotel. Breakfast was perfect with plenty of choice. The garden was beautiful in the October sun with a bottle of champagne. Such a lovely weekend.

    3
    « Nice enough - but plenty of others just outside the walls »

    I booked this hotel as it was the best cost/value location within the city walls of Carcasssonne. We ended up with a room in the building away from the main hotel (not bad in and of itself). It turned out to be quite noisy (especially in the AM as deliveries and such poured in), and a very - very small room. Although it was comfortable, the one thing I noticed was that there were several very nice hotels right along the walls of the city, which I really hadn't realized in my search.

    4
    « Comfortable room, reasonable price, no view »

    Didn't use any of the hotel facilities other than the room for 1 night, but the room was very comfortable, clean and well appointed, apart from being a bit short on storage space. Breakfast is expensive If all you want is a simple croissant, roll, jam and coffee there are several places in the main square that provide this for 5 or 6 euros. The main drawback with our particular room was the total lack of any sort of view. Our window looked out on to a sort of airshaft, enclosed on all 4 sides. We booked one of the lower priced rooms (number 15 in the Le Clos Trencavel annex, just across the street from the main hotel building)- and I guess this was why! Free parking is available. First you are met at a luggage transfer point, then directed to a car park outside the walls just below the main public car park.

  • 5
    « Anniversary trip »

    Lovely hotel, very much in keeping with its location inside the old city with a view of the turrets. There is some noise from the street below, but this is minimal and with the lack of cars, actually adds to the atmosphere. Staff were friendly and the beds comfortable. Plenty of space in the rooms. I would come back here again.

    5
    « Wow, this is my kind of hotel »

    This hotel is one of my absolute favorites. It's located in the Old town of Carcassonne and the hotel is as fantastic as the Old town. It's old, it's rustic, it's charming, it's fantastic. And of course it's clean. And the breakfast is good. And the Wifi works fine. And the staff is worm and friendly (and speaks great english!). So no question about it, we will absolutely be back!

    5
    « Excellent stay. »

    We recently stayed here for a couple of nights, and were pleased with every aspect. It was very special to be staying in the walled city. We were expecting a room in the Ramparts annexe, but were pleasantly surprised to be given a lovely garden room, complete with a small terrace with table and chairs. The room was spacious, comfortable and very clean. It was supremely quiet at night, so we were very happy. The gardens were a real oasis of calm. The buffet breakfast was served in a very nice dining room. There wa a lovely selection of all the usual fare, which was of good quality and quickly replenished. We found the staff very efficient and polite. I would definitely recommend this hotel, although cannot comment on the other two annexes.

    5
    « A nights stay »

    My first visit to The Cite, the old town, and to this hotel, it was unforgettable. From arriving at the airport, taxi to the hotel, but vehicles are not allowed into The Cite so you are driven to the outer walls where, with great efficiency, a small shuttle from the hotel was waiting to take me into the hotel and my first taste of this fascinating city. On arrival at the hotel there was a lovely welcome by the Manager and staff. The hotel is split into three town house, the main house and two others all close together. The main house and The Maison i stayed were full of character and the room had every modern convenience you would need. I can only highly recommend this hotel for it's location and facilities, Cacassonne takes on a different persona at night being completely flood lite, a wonderful experience and the hotel is right in the middle of this.

    4
    « Lovely hotel but very early morning street noise »

    Hotel le Donjon is a really nice and welcoming hotel. The rooms are very nice, breakfast is excellent and the staff are very helpful, it's hard to beat the ambience of staying in heart the medieval city. The only drawback was the noise in the street in the early morning. We stayed in room 7 which was right on the corner of Rue Saint-Louis along which refuse and cleaning vehicles operate from as early as 4:45 a.m. Being essentially a pedestrian areas due to the narrow streets any traffic noise is very obvious. If you book at this hotel, try and get a room away from the Rue Saint-Louis corner and you will really enjoy it. Having said that, we like to sleep with the windows open hence why we were woken by business outside. If you like all the windows closed you may not notice the noise. Parking can be awkward when visiting the medieval city. There is no parking at the hotel but they do provide private parking just outside the medieval city which is only 5 minutes walk from the hotel. Be wary of parking in the hotel guests area just on the outside of the city walls, this is only for use between 8 p.m. and 8 a.m. We arrived late at night and did not realise, there are no signs!, and got a parking ticket.

    5
    « Food allergy helped!!! »

    I find it extraordinarily to find food that I can eat whilst out. Not only did they come up with a lovely main course, I even had Gluten free bread, which after eating didn't cause upset. Then a desert of raspberry sorbet, which the day before I had from a shop and ended up not at all comfortable. This sorbet was wonderful!! The waiters were so helpful, the restaurant over flowing with customers, but no delay on serving the food. The cost, very good for such a wonderful environment, place, with history. Thank you Best Western, I wished ll hotels came up trumps like you for people that really do suffer from allergies, mine are gluten and fructose, a nightmare combination!!!

    5
    « Great Location for History of old Carcassone »

    This hotel is in the center of the old walled city of Carcassonne. You walk out the front door to the old streets, the castle, many restaurants and beautiful views. Our room was delightful with a garden patio. It was clean and spacious. Because you can't bring your car into the old city the check in was a bit confusing. Our GPS was incorrect on guiding us so better information from the hotel on how to find the specific entrance to park your car to get a shuttle into the walled city hotels would have been helpful.

    4
    « Great location, Good hotel »

    Room was quite spacious, staff was friendly, and the location was perfect. Bed was comfortable and there was free Wifi. Breakfast was good. We had a room facing the front of the hotel so there was a lot of noise from outside - to be expected for the location and view. The only challenge was the parking. Our GPS in our rental car sent us in a crazy (and wrong) direction that is in a pedestrian zone. If you are driving make sure to contact the hotel about how to get to the city gate (if you don't end up there by some other mapping applications). We paid the 20 euros for the secure parking / shuttle and had about a 15 minute wait for the shuttle to arrive to lead us to the lot. The shuttle ride back into walled city was CRAZY. The driver definitely knew what he was doing, but left in his wake were startled pedestrians scurrying out of the way and one elderly woman who wagged her finger at him as we rode past. The driver was super nice and I'm sure that's the way it has to be in order to get around. The hotel was a great value - would stay here again.

    5
    « Top Notch »

    This excellent hotel is situated at the very heart of Carcassonne's medieval citadel and is close to all the old city's attractions with plenty of restaurants nearby. The room I had was brilliant - clean, facing the large garden and it also had a small private patio outside. Although some might find it pricey at 15 euros, the continental breakfast was delicious with a great variety of food such as freshly made croissants or small chipolata hot sausages for example. The staff are superb and are always on hand to help you out. I would have no hesitation in recommending this wonderful hotel if you're ever staying at the old town.

    4
    « Center of old walled city »

    Lovely well appointed room, in a great location inside the old walled city. Very quiet and atmospheric at night. Only 50 people live in the walled city, so peaceful after the tourists leave after dinner. Reasonable price of around 180 euros for a double room superior. We were in a room that faced a courtyard with tables and benches for seating the few rooms that faced the courtyard. Breakfast buffet 15 euros each. Adjoining restaurant although good location and had an outdoor seating area, was just mediocre. They also have secure parking at 20 Euros a night. A person in a small van escorts your vehicle to parking and then takes you and your luggage to the hotel inside the walls. Very convenient as parking almost impossible.

  • 5
    « Inside the Walled City »

    Fabulous location with free parking, and hotel pickup shuttle from outside the Cite walls. The Cite streets are so narrow that cars are not able to enter the Cite itself unless it is delivery goods for stores, restaurants, hotels. Our room had a wonderful view of the buildings inside the Cite walls. Confirmation, check-in and settling into room flawless after bags were unloaded by their tiiny shuttle vehicle. Within 2 minute walk to the entrance of the main gate of the castle. Shops and restaurants all around the hotel. Hotel's restaurant and bar quite nice as well. Good bargin with free parking, bags shuttled through tiny stone streets, and reasonable room rates. Highly upgraded from USA version of Best Western chain hotels.

    2
    « Great Location...Wish the Review Could Be Better »

    First the good....We stayed at The Ramparts and loved the location within the Cite walls. The reception we got when we arrived was helpful and efficient. We spent the afternoon walking through the Cite using Rick Steve's suggested walk with a leisurely dinner at Restaurant Adelaide. Now the not so good....We discovered that our room had no towels. Not a huge mistake. We called the front desk and explained the problem. We were told the towels would be sent right over. This would not have caused us to complain, but...30 minutes later, no sign of the towels, so we called again. The clerk told us she was alone and busy and that we would have to wait -- no apology for the inconvenience. My husband said he would walk over to the main building and get them. When he arrived he had to wait 15 minutes to get the towels and the clerk said nothing -- just handed him the towels.

    5
    « Fantastic! »

    Fantastic hotel. Great location. Parking is available. Try the tapas bar just up the road on the right. It was the best meal we had there. That's about all. Just filling space now as this app won't accept under 200 words!

    3
    « Atmospheric »

    Staff where very welcoming. The room was clean and well kept. There was no room to room noise. The bed was comfortable. We slept with the windows open and where awakened by the 5:30 rattle of non-stop cleanup and delivery trucks. The parking lot was hard to find, the first time. We self parked and walked our carry-on bags to the hotel, maybe a 12 minute walk. A little steep at first.

    1
    « Arrived and was left waiting 45minutes in 34degC suntrap, nowater, no facilities »

    Arrived approx. 11.45 by car at transfer point (which is a suntrap with no shelter inside outer city wall) and were left waiting for the bag transfer into Le Cite for 45 munities. This is not isolated incident since another family were in same predicament and had arrived 10 min earlier. Numerous phone calls by chap in barrier box and ourselves, to the hotel each time informing us the transfer vehicle was on its way. One member of the other family walked in to raise his disapproval. I sent my wife to try and find an alternative. By the time the transfer had arrived and our bags collected (and I had followed him to the secure parking (45min after initial arrival) My wife had managed to book alternative accommodation elsewhere and we voted with our feet so to speak. Retrieved our bags and stayed outside Le Cite walls As far as service goes this treatment is completely unacceptable Best Western did promise to refund our prepaid room. We stayed 2 min walk from entrance at Hotel Mercure Carcassonne 4* virtually same price - bonus has a swimming pool. room. 2 min walk and with swimming pool Hotel Mercure Carcassonne

    4
    « Medieval Hotel »

    We booked for 3 nights. We were lucky, because we booked on the official homepage of the hotel so we could take advantage of the 3 for 2 night special, therefore we paid only for two nights. We became a garden room in the maim complex, which was comfortable furnished and quiet. The reception seems not really organized for us. Sometimes we had to wait several (10 to 20) minutes: Meanwhile one of three employees behind the reception were looking after the guests in front of the line, the other two were doing something else. But for Vincent of the reception we can give good grades; he was always friendly and helpfull.

    5
    « Near perfect stay within the Cite »

    We stayed here over the British Bank Holiday weekend at the end of August, and could not have made a better choice. The hotel sits bang in the entre of the historic old town, and is very atmospheric inside. Our rooms see across the garden, in the Clos de Trancavel (see photo) and were very comfortable. One room (45) had a level access shower (i.e. wet room), while the other (44) had a full bath with shower over. The aircon was great, the mini-bar was no more expensive than the bars outside, and the staff were all extremely helpful and friendly - the level of fluency in English varied, but coupled with my limited French, we all got along just fine. We didn't eat breakfast in the hotel, as it didn't look worth the €15 asking price - we paid half that in the cafes within the Cite. The hotel bar was reasonably priced, with a nice bottle of very drinkable red costing €21. All in all this was one the most restful hotels I have ever stayed in, a real oasis of peace in the busy medieval city, and we shall certainly stay here again.

    2
    « Not Happy with Hotel star rating »

    Hotel le Donjon advertises itself as a 4 star hotel. I think this is a false presentation of the hotel as it is more 2/3 star in standard. If you use the private parking facility then you will benefit from a free transfer to your hotel which is greatly appreciated. The check in brisk and satisfactory but don't expect to get your room earlier than about 4.30pm (we arrived on a Wednesday for 1 night stay). Your bags are left in the lobby, whilst you then carry on with your visit of the citadel. As we had asked for two rooms close to each other, we stayed in the main building. The rooms were dated though comfortable. Curtains had come off some of the hooks so I rehung them... indicating poor oversight. The bathrooms too were old and had a number of stains. It didn't therefore give a comfortable feeling. We used the hotel bar to have a drink in the garden. There was no one at the bar as the reception staff had to serve both the front desk and the bar area. The staff were therefore hurried though polite. If you are going to visit something else the next morning, consider taking your breakfast away from the hotel as the breakfast offering is not particularly inspiring. There is free wifi though a little slow. If you are in a hurry to leave the city after check-out give yourself plenty of time because it took us a good 40 minutes before reception was able to arrange a taxi out of the hotel to the private car park. If you are coming in high season the wait will be even longer. We were here on 24 August but had we arrived 2 weeks earlier then checking out would have been a more difficult experience according to the driver of our taxi. In summary, the same owner runs this hotel and another 5 star hotel in the city as well as various restaurants and bars... my feeling after unexpectedly visiting several establishments owned by the same owner is that there is very little competition and therefore little incentive to offer quality service in this or any of the co-owned establishments. But, the hotel rate was ok and gives a good experience of Carcassonne.

    5
    « One Night Stay. »

    Hotel Le Donjon is a great place to stay right in the old Cite. The staff are friendly, helpful and the rooms are modern, clean and quiet! If you choose the hotels parking you get transported right to the hotel door which is an experience ever to be forgotten.

    4
    « Stay in the center of the historical city »

    The hotel has a secured parking lot outside the historical city. They drive you up to the hotel with a tiny car. The hotel is very charming and couldn't be more centrally located. The rooms are clean but the amnities are a little dated. Very nice breakfast.

  • 5
    « An oasis of calm in the hubbub that is peak-season Carcassonne »

    Firstly, if you've never been to the old city of Carcassonne think very seriously before planning to use the expensive hotel garage parking! The porters drive little Opels (Vauxhall Agillas to UK people) and even so they only just squeeze through the gateways and narrow crowded streets by constantly folding their wing mirrors in. Unless you drive a microcar and can abide by the restricted access hours your best option is to drive to the hotel guest reception park outside the walls and let the porter guide you to the free parking lot shared with the Mercure hotel. It's got a barrier at least so reasonably OK to park overnight. You can then sit back in the Opel and enjoy the experience of being threaded through the tiny streets. Once at the hotel the reception area is charming olde-worlde mediaeval with tapestries, suits of armour etc all in keeping with the citadel theme. The rooms are on the small side but well appointed and clean and above all, air-conditioned. If you are not too hungry I can recommend the Express breakfast for 7 euros - great value for France and served at the bar or in the comfortable lounge off Reception. I have attached a photo. Best Westerns are usually a good reliable choice but this one is particularly pleasant to stay in and couldn't be more central.

    4
    « Breathtaking »

    Like many, I've seen the images of Carcassonne on line but nothing prepares you for the breathtaking first view of the magnificent mediaeval city when you first approach it. As other commentators have pointed out, the hotel is based in three buildings. We stayed in the block closest to the main building - just across the road. The room wasn't huge, but was big enough for a short stay. Clean, pleasant with everything you would expect. The guys at the reception were extremely helpful The city is stunning and is a fascinating to explore and imagine. Lots of restaurants, but we found the menus were a bit samey. Just a ten minute walk down from the city and over a huge medieaval bridge (now pedestrianised) is the Bastide Saint Louise. If the city is a tourist hot spot, the Bastide is typical, small town. Lots of shops, bars and cafes. The main Neptune Square is lovely and is best to catch on Thursday, when the market arrives. The art gallery is also well worth a visit. We stayed two night which seemed a perfect length of time to gently potter, eat, drink, explore and enjoy both the city and Bastide. If you are interested in things historic, my advice would be to spend 20 minutes checking-out the history of the Cathars before you travel. It's a fascinating story in itself and puts the place, it's history and architecture into some sort of context.

    4
    « Great location withinthe ramparts »

    Well appointed hotel within the city walls. The room was quite small but adequate. We drove and needed parking which was a secure area just outside the walls. Quite expensive (20 Euros per night). Fortunately, the hotel uses a driver to collect the luggage and guests through the walled area to the hotel.

    5
    « The only place to stay in Carcassonne »

    The first thing you need to know before booking this hotel is that rooms are located in three separate buildings, which one you are in depends on the type of room you book. The main hotel building, Maison le Donjon, does not have any standard rooms. We wanted to stay here as we didn't want to have to walk to a different building every morning for breakfast, or back after a drink in the bar at night. So, we upgraded to a superior room. To be honest there wasn't anything too 'superior' about it, but it was worth it to us just to be on site all the time. We booked directly on the hotel's own website where there is a special tab for offers, we got three nights for the price of two so for us it was excellent value! We didn't have a car so I cannot comment on parking but accessing the hotel is very easy arriving by taxi. We came directly from the airport (€20) and the taxi driver brought us straight to the car-park for the Cite hotels. There was a guy in a little hut there in charge of the barrier and also a girl from the hotels with the names of all guests (to make sure that randomers don't bum a lift i suppose). The shuttle bus was waiting and we just hopped in and off we went. The drive up was great! People everywhere, sharp corners and narrow, narrow streets....all part of the excitement. You need to let them know at Reception the night before you leave what time you want the shuttle bus back at as there is no guarantee that it will be outside the door just when you need it. Going back to the airport was equally easy. The girl at Reception organised the taxi to be waiting in the car-park just as the shuttle bus arrived in.....super service. This hotel ticked all boxes for us. Well appointed, spotlessly clean rooms with excellent AC. There is a wonderful garden where breakfast is served in summer and drinks can be enjoyed all day and into the night. Our room over looked this so there was no noise and we slept like logs. Breakfast was served until 10.30 with all the usuals. Drinks prices in the bar are very expensive. Above all it is the location that makes this hotel THE place to stay. While the Cite gets very crowded during the day you can retreat away from it all into the garden, or go down to the Badtide for a few hours. Then in the mornings and evenings you get to enjoy the magic of the place when the hordes of people have left. There are so many restaurants nearby that you will never be stuck for places to eat. On a previous trip to Carcassonne I stayed in the Bastide and we ended up hoofing it up the hill to spend our time in the Cite so this time we decided to stay in the middle of it all. I cannot recommend this hotel highly enough.

    5
    « Two day stopover on driiving holiday to Spain »

    Excellent parking arrangements in a place famous for its lack of access for cars. Trust the sat nav and it brings you to the pickup place for the Hotel. ring and the hotel car will come and collect you and your cases and bring you up thru the narrow medieval streets to the hotel itself. Also private parking in a garden just across from the pick up spot which is just outside the City Walls - €20 per day. Hotel itself is right in Carcassonne and just off the main thoroughfare so less noisy than other residences. Staff were excellent in dealing with busy situation - leavers and joiners at same time. Tip - when leaving book your transport back to the pick up/ drop off spot as you can be left waiting for a while if there are many people with cars leaving at the same time. We managed to carry/pull our cases to the spot rather than wait for an hour. It id doable though not recommended especially in the mid day heat. Hotel very comfortable with delightful outdoor breakfast area.

    4
    « One nite »

    Booked hotel in advance - were picked up outside the wall - had a long walk in the afternoon with thousands of other tourists - we were there in a Sunday afternoon - travel schedule obliged. Great to see but very touristy - could be nicer to visit outside the bug Holidays - like in September/October - Hotel was nice with breakfast in the beautiful garden.

    4
    « In the heart of the castle »

    Great hotel located inside the walls of medieval castle. You can't get this experience in too many other places. No cars allowed inside the castle walls so you (and your luggage) get chauffeured in by very small car. Friendly, curbside service for a very reasonable price. And when the crowds leave, you and very few others have the castle, it's grounds and it's amazing views all to yourself.

    4
    « Overnight stay »

    We stayed overnight. Staff helpful , however had to find staff for drinks at bar as unmanned,. Very pleasant garden providing an oasis when hot and crowded in inner city. Very comfortable rooms and generally a pleasant stay.

    3
    « Convenient - but not for luggage. »

    One of the few hotels inside the city walls. Arriving by car involve the protracted business of finding the luggage drop-off point outside the city walls, parking the car, getting back to the hotel, and then waiting for the luggage to arrive. All told the process took approximately one hour. Leaving the hotel likewise took a similar period of time and negotiation. That said, once there, you are right at the heart of the city. Our room was in a separate building 'Les Ramparts' 300 m away from the main reception. Our room was a disappointment, not for its location, which was ideal, but for the very basic and standard style of the room. Convenient and not convenient, you take the rough with the smooth. I have given this an average rating not for its location, which is excellent, but for the quality of the hotel itself.

    4
    « Charming »

    This hotel is one of only two within the city walls of Carcassone. A rabbit warren of a place with delightful nooks and crannies to negotiate before find the bedroom. Ample sized room with twin beds pushed together, separate loo and large bathroom made for a comfortable three night stay on our tour. The only slight quibble was the usual French habit of not providing any drawers to store the small stuff - still can't see why! Quaint old French decor and furnishings make it attractive, but the best aspect is the location. Right in the middle of everything!Excellent breakfast taken in the garden or adjoining room, with dinner at the next door brasserie. To be recommended.

  • 4
    « Great place to stay »

    What a great place to stay. The staff were great and very helpful. The room was clean and tidy and well equipped. The view over the chateau was perfect and although opposite a restaurant we did not get any noise. The perfect place to stay so you can wander the city after all the tourist's have gone home.

    5
    « Great location, view and ambiance »

    We were hesitating between staying inside the citadel, or outside with a view. Glad we picked the first choice, plus we still had a nice view from our room of the inside. Great place to use as base camp when exploring the citadel, especially since it was extremely hot days, so we were glad we could take an air-conditionning break every two horus or so, where all teh other tourists were stuck in the heat ( not many shops or restaurants have AC ). Breakfast garden was amazing. Staff super friendly. If you want to see the Cité from outside you are only a few minutes walk. A bit expensive, but then to get the privilege to stay inside a medieval city did you think it was going to be cheap? Well worth the expense in our opinion, we were extremely happy with our choice. For parking you have the choice between Private ($$) or public ( free?). They offer shuttle for both

    4
    « Location location location »

    This hotel was good value for money considering it's amazing location within the city walls. The main building is very atmospheric with a lovely garden for breakfast. We were in a family room in the annexe 'Les Remparts' which was more than adequate, and you really could not beat the location, which easily allows you to come and go within the cite later in the evening or in early morning, when it is less busy. The family room that we had was huge, and had French doors to a terrace, albeit without the views. Breakfast was good, and the staff very helpful.

    4
    « One night stop »

    Stayed here one night on our way to pick up a boat to go down the Canal Du Midi. Great location in the heart of the medieval city. Friendly staff and clean hotel. Didn't eat in the hotel as so much on offer outside. Really nice quaint garden to relax in the deck chair with a glass of wine

    4
    « Well-located hotel within city walls »

    This hotel is ideally situated within the walls of the mediaeval town. We stayed here for 3 nights on a group trip. Our room was comfortable, if slightly small, and breakfasts were fully satisfactory. The free Wi-Fi and the room safe were much appreciated.

    3
    « 3 night stay with a Riviera Travel tour in Les Ramparts »

    I'm really pleased the 'WoolyDog' had a such a nice room but we were put in the Les Ramparts which is nothing more than a bunkhouse with no staff and only a phone to call for help from the main hotel. We were accompanied to the building but it was a rugby scrum to get your luggage. There was a code to enter the building and I heard the tour rep said they don't usually place unaccompanied females in this building, no reason given. The room was like a shoe box that overlooked a car park and would have been great had we been the Borrowers! It was the same type of room that you find in any BW chain and the shower was very slippery. It was clean but a bit shabby. We spent most of the time when in the room waiting for each other to move so we could move into a different space. From one wall to the vanity unit it was four of my steps and with two suitcases very little space at the end of the bed. The service may have been 4 star at the main hotel but not in this annexe. I wouldn't describe the Cite as atmospheric during the day as it is rammed with visitors and it can seem a little empty at night but more pleasant with bars and restaurants to choose from. We had the first meal in the tour at the Brasserie. The staff worked very hard and never stopped but the starter was an uninspiring tomato tart that you can buy from any supermarket in this country. We had had to choose this meal before we left the last hotel. Breakfast was your usual fayre, adequate. We were disappointed with this hotel given its location. When I mentioned it to the rep she asked if we had known that we may be in a different building, and it was in the company information, however it was most unlikely to say in any promotional literature that you would be in a different building a five minute walk away with no staff or services to hand - hardly 4 star service for residents in Les Ramparts. I called once for assistance with the Wi Fi from our room and another customer called twice from the main phone in the lobby before anyone came and then it wasn't sorted. I gave up and used the hotel computer. Given that there were 50 people on our tour and some were in the main hotel we felt short changed and didn't feel that we had the same value for money for what was not a cheap holiday.

    4
    « Solved the problem »

    After a kind reception, we wer4 escorted to our room. It was the smallest room I have ever seen, but it was adequate for our needs and had a nice, clean bathroom and a large window with a view.. Adequate until later in the afternoon when the air conditioning failed. I called the front desk, and they immediately sent up a maintenance man who pronounced the air-conditioning "No good. Kaput." We were given a new room - #342, a HUGE suite room off the courtyard, and an apology. This was the largest hotel room I have ever seen, with great air-conditioning, a little table and chairs near the door in the beautiful courtyard. The only negative was that there were some stairs, both in the room and to access the room. Most people wouldn't be bothered by this. I highly recommend this hotel! The location is perfect! Do spend the extra money to book one of their courtyard rooms. It is worth the expense.

    5
    « Amazing location »

    If you are coming to Carcassonne I can't imagine missing the opportunity of staying within the walls of this fantastically recreated town. While every room seems to be somewhat different, mine, #10 in the Donjon (main) building, has an amazing view over the city walls, plus is nice and spacious with a lovely bathroom and tiled walk-in shower. Totally quiet despite the central location. Excellent breakfast included.

    4
    « Cathar Country Comfort »

    This hotel really is in the old castle at Carcassonne. There seem to be three main buildings within about 100 metres of each other. We stayed in 'Les Ramparts' as we wanted a room with a shower rather than a bath. The receptionist was very helpful. A tasteful modernisation of a really ancient building. An air conditioned oasis in a hot and hilly medieval town. Recent changes to parking regulations in the castle means that cars are parked about 500 m from the hotel, in a secure area, but be prepared to pay the extra 20 euro fee if you do not want to use the public car park. (Note: Not made clear when booking). Breakfast in the hotel is extra, at 15 euros per person, but the are other places to eat nearby, e.g. The very pleasant ad friendly youth hostel, just round the corner (5 euros for breakfast there). A good place to stay for reasonably mobile people.

    4
    « great location »

    We are glad that we chose to stay within the walls, affording us time to visit when Carcassonne was quiet and uncrowded. The Best Western offered great service and a central location. The parking situation was odd, but the friendly, helpful porters made the system work efficiently. The decor in the rooms was what you would expect from a chain hotel, but it was housed in an exceptional setting.

  • 5
    « Great stay in Carcassonne! »

    This is a reasonably priced hotel in Carcassonne with all the amenities you would expect from a higher priced hotel! They have a great breakfast set in a beautiful garden! The room is small but functional! My wife and I highly recommend this hotel without qualification and would stay here again!!

    4
    « great location »

    To wake up in a medieval film set style town is great in iteself so dont expect to spend much time in the hotel. The staff are friendly and helpful and even if they seem overrun with guests at certain times you learn to be patient. We stayed in the main hotel rooms are quite small but well appointed and comfortable. Disapointing that breakfast was 15 euro extra per person per day when normally you would expected it to be included. We paid 5 euro for excellent breakfast in the main square two minutes walk away. We stayed 3 nights which was plenty of time to see the whole citie and new town which is 20 minutes walk away down the hill.

    3
    « They need new beds! »

    I wasn't super impressed with this hotel once you take the landscape away. Yes this hotel is the lower priced one of the two inside the castle walls, which we enjoyed as it made wandering around late at night seem a bit romantic. However, the room was small and the bed left a very poor impression on my back. You could feel every spring and it was just not comfortable or ideal for a good nights sleep. Not what we are accustomed to when we travel; I've stayed on nicer hostel beds just to give you an idea The staff was disorganized. The directions to parking were a bit lacking in detail and thus it took a bit to get to our spot and back to the room. But all in all they were very kind and friendly. The lobby of our building was very nice and inviting. It didn't suck but I wouldn't recommend it either unless you can guarantee they will have a new bed in the room. Your back will thank you.

    4
    « Great hotel, exceptional site. »

    We had a lovely stay here. The staff were friendly and helpful. The rooms are a fine size and are well equipped. The decor is lovely, very fitting for the setting. We didn't have the full breakfast but the 7 euros fast version, which was quite enough for us. The location is perfect. Parking is private (extra charge) or public but not nearby of course and you get to the hotel by shuttle. Plan to leave the car for the duration of your visit.

    5
    « Affordable luxury, terrific location »

    Brilliantly located all interiors and rooms were fabulously comfortable and beautifully decorated. Wifi free. Locate inside the Citadel and close to everything, the castle, cathedral the Lices and great restaurants and shops. Staff helpful and pleasant vastly exceeded expectations in every way. ( Carcassonne seems to have only 2 full service hotels inside the walls, there are a couple of auberges) June is a great time to visit too, not much queuing and restaurants apart from one, were walk in and reasonable table d'hote prices around €17 plus drinks.

    4
    « Great location, it was great to spend the night within the walled city! »

    The hotel is nice, basic rooms. Room service with our 5 year old after restaurant fatigue, and the food was quite good! Front desk staff were pleasant and helpful and English speaking (bonus). The parking and ride to the hotel was nice on a hot day, we felt like VIP. I would recommend staying here, especially if you'd like to enjoy the city after the crowds are gone.

    5
    « Beautiful old characterisitcs with a touch of modern »

    Loved this old hotel & all its historical glory. From the chairs in reception to the medieval knight at the bottom of our stairs. Stayed in the old rooms & felt like a princess waking up to open our window overlooking the red roof tiles on the castle ground buildings below. Room itself was large enough (nice bathroom), comfortable bed with tea/coffee facilities. Caught the train here & a taxi up to the castle gates where the hotel's driver picks you up & drops you off in the cute little hotel van as no cars allowed inside. Really loved this place & recommend staying inside the castle if visiting. Never went into town as didn't need to. So much to see here.

    3
    « Tiny rooms without airconditioning »

    We were there in May and the weather was awful which no doubt colors my entire experience but I booked this hotel to be inside the walls without paying the extraordinary price of la Cite. The room was tiny and had no air conditioning and overlooked an outside cafe where there were folks smoking! I am highly sensitive to smoke and had bronchitis so opening the windows was miserable. Our room was hot and they brought us a wobbly fan since I questioned them about a/c and they said, sorry- none. I guess it was my fault for not reading the fine print when I booked. One the upside, I had booked the incorrect date and they didn't charge me even though I called after 6 pm to tell them i was really coming the following night. I glad to be inside the city walls -can't imagine navigating a place to put a car and walking up to the castle from a parking lot. We did pay to park int he guarded lot because we left the majority of luggage in our rental car. The free lot is not guarded at night so you take your chances with stuff in the car if you park there. it is a huge tourist place so pickpockets are everywhere and we figured it was work the $19 to park overnight and not worry.

    4
    « Stunning Setting »

    In the heart of the Medieval citadel, this is a particularly attractive hotel. It has many original features from the Middle Ages. Beautiful gardens in impeccable order. Very comfortable beds and good bathrooms. Room was a little small but the location couldn't be better.

    4
    « Great location right in the heart of the medieval city »

    We had a great stay at the BEST WESTERN Hotel le Donjon. Our room was in Les Ramparts and was very comfortable and we could see the towers of the Chateau from our window and over the red tiled roof tops (which also made a nice seat!). We were quite close to the haunted house but only noticed a little noise occasionally during the day when we were back into the room. I loved the old features in the building such as the stone spiral staircase. Wifi was included too which was great. Breakfast in the other building was pleasant, lots of choice with pastries and bread, hard boiled and scrambled egg, little spicy sausages, cold meats and plenty of cheese, even yoghurts, cereal and fresh fruit - we did not go hungry. The reception staff were very friendly. We had problems with our key card a couple of time. There is a phone in the lobby area of Les Ramparts so you can call them to bring a new key, rather than walking back over again. I would definitely stay here again and recommend it.

  • 4
    « Good choice »

    Perfect location inside the castle area, very nice and clean place. Good service to take your luggage in. Very good rooms , good equipments . Price wise not cheapest, but good value for price . The restaurant is better than the middle square tourist ones.

    3
    « Ideally situated »

    We were staying near Limoux for a week and just tagged an extra night on the end of our holiday in this amazing Citadel. The hotel is fantastically situated and although parking is just outside the main city wall it is free (parking is expensive, comparatively in the public car park) Check in was quick and we could leave our bags to be put in the room even though our room wasn't ready as we were four hours earlier than check in time. Our room was 45, ground floor through the gardens. Basic inside, the bathroom floor was treacherous when wet. It could probably do with a little freshen up but perfectly adequate for our needs. We bought a bottle of wine from the small bar in the hotel ( very reasonable at €20) and sat outside in the gardens. It was a little haven in the midst of all the hustle and bustle of a very busy tourist city. We didn't have breakfast at Donjon, preferring to eat in the square along side locals and tourists. Overall The hotel was comfortable and clean and to be honest we were so busy sight seeing that it was just a bed for the night. We would definitely return for a couple of nights purely because it is in such a beautiful city.

    4
    « Excellent location and service »

    We had a quick 1 night stop to try and squeeze Carcassonne into a tour of the area. For this purpose this hotel is ideal. The location is the main plus point. It is right in the hard of the medieval cite with those sights literally on the doorstep. (I think they have a second building also in the city but we were in the main one) So if you are there to see the Cite, this hotel is the best choice. The service is also a big plus. We arrived by taxi (from the train station) who drop you outside the cite walls. The hotel send a small van to collect you and your luggage (free of charge) and take everything for you. Makes a huge difference. They then drop you off again on departure. Very very helpful when traversing the old streets with luggage! The service was then friendly and helpful throughout. With a decent standard of English spoken by most staff. (and patient with my poor French) The only downside really is the standard of the rooms. We had a ground floor double with a nice little terrace outside. Comfortable enough for 1 night but the rooms are small and the old fashioned decor really looks quite tired and worn now. The bathrooms are the worst part - worn out and with noisy plumbing which disturbed us. If it wasn't for the location and the service, the room quality would have made this a 2or 3 star review, not 4. Despite this, we'd stay there again purely for the location.

    4
    « Great for Exploring the Cite »

    We stayed a couple of nights in Les Ramparts part of the hotel. At first I was disappointed that we weren't in the "main" part of the hotel but quickly appreciated the quirky and unique room we were given to stay in. Our room, at the top of the stairs was spacious and full of character with a large wooden beam across the floor of the room. (This may be a problem for anyone who sleep walks or who is up frequently during the night as you'd have to be able to navigate your way over it in the dark). For us it just added to the atmosphere of staying in such a unique historic property. As others have said, it's in an excellent position for exploring Carcassonne's old city or the new town. It also has a lovely garden which was charming and a delightful oasis on a warm day for guests to sit and linger in.

    4
    « Hotel le Donjon »

    Courtesy or Ryanair, we arrived at the airport with no problem. Emerging from the terminal there wasn't a taxi in sight. Fortunately the airport bus had just pulled up so we hopped on it and alighted by the main gate. The cobbled streets proved quite a challenge for small wheels on heavy luggage but after some searching we eventually found the hotel. The reception area was very pleasant but the rough concrete steps outside didn't give a good first impression. As we were staying 10 days (longer than most guests I suspect) we were offered an upgrade - a suite even! THIS WAS ROOM 40. Marvellous I thought but the euphoria soon evaporated (see below). There was no porter to be seen anywhere so I had to struggle up steep stairs with heavy luggage. There is a lift but it didn't serve this room. Bad luck! Passing other empty rooms en route I couldn't help noticing the high standard and quality of the furnishings. A few even had private sitting out areas, which I would recommend anyone to book. Entering our room I was moist disappointed at the mediocre furniture by comparison with other rooms. Not so much "shabby chic" but just shabby. It hardly qualified for a jumble sale. In the smaller room there was an apology for a dressing table which didn't even have a mirror over it. In our room there was a single child size easy chair in the corner. A couple of decent armchairs or a small settee would have been nice. There was certainly space for one. In the other corner was a wooden table with an enormous TV precariously perched on it. The carpet looked as though it had seen better days. The safe in the wardrobe made be smile because it was just sitting there loose on the shelf. Anyone with strong biceps could have carried it away! The wiring was a little annoying because the room lights and the bedside lamps couldn't be switched on or off independently of each other. There was no air con in the room which wasn't a problem while we were there in May/June, but it certainly would be in August. On the flip side, the redeeming features were a comfortable bed, an interesting beamed ceiling, the tea making facilities and a well appointed en suite with sculptured bath, double size shower, large vanity unit and a hair dryer. Couldn't see any evidence of an extract fan. It was no fault of the hotel but every weekday morning we were woken up at 5am by the ear splitting decibels of a road sweeper truck passing immediately outside. Then 5 minutes later it passed again on the opposite side. (I bet it wasn't allowed to make that racket outside the 5* hotel by the cathedral!) The hotel had a large garden which was a delightful sanctuary to relax in the shade of the mature trees with sunlight percolating between the branches. Only 4 deck chairs though?? There were many restaurants within the city walls competing for custom and with very similar menus. We would recommend The Adelaide and Le Plo. We had a couple of boat trips on the Canal du Midi which were very relaxing and a therapeutic contrast to the hustle and bustle of tourists within the city's narrow streets. This was May/June when we were there - it must be purgatory in August! Our experience in the airport terminal coming home was stressful (and for others too) as much of the time there was only one (Ryanair) check out desk in use, out of 4. Thanks Mr O'Leary - and I spotted 2 of your air hostesses chewing gum when on duty in the plane. Tut tut!

    5
    « Good Old BW »

    From arrival to room no trouble . Emailed yesterday regarding early arrival and cases very prompt rely in the positive. Room perfect location perfect and service outstanding. I only wish I could stay longer

    4
    « PERFECT LOCATION »

    A great location right in the middle of this mediaeval cite, it couldn't be closer to the castle! The Hotel Donjon is in 2 sections: the main section which is to the right of the castle and the Ramparts to the left, about 150 metre away. Breakfast and reception are in the main part. We stayed 3 nights in the Rampart. We were in room 12 which is upstairs going up a stone spiral staircase. The room was small, but well equipped and the view from our large shuttered window was fabulous which looked right out onto the square below. It was quite noisy during the day as it is right next to the Haunted House, but we were not in our room much of the day. Breakfast was served in the main building from 6.30 am. Get there early as it quite small. The food choice was very good however.

    2
    « Never go again »

    Location excellent. asked to arrange taxi from airport. Told plenty, actually none. Not told about shuttle service which was excellent. Am 90 years of age. 22 steps to my room. Bathroom accessories poorest in have ever seen. Soap and bath jel. only. Breakfast buffet poor choice. Had twice to inform staff to refill scrambled eggs. Bedroom poorly lit, but bed very comfortable. Best part excellent garden, haven of rest in heart of city. Would have been ideal if they served drinks and tea, but no service.

    5
    « Lovely hotel great location »

    Our room was in a section of the hotel with a private staircase leading to it. We booked a double and had a large room, lovely view, free wifi, big bathroom with rain shower. Complimentary toiletries, water and coffee. Breakfast was included. The only negative was because we had trouble with our phone in France and had to make an emergency call to an 800 toll free number in the states. The hotel charged us 72 euros for using their phone.

    5
    « Great location and very confortable »

    OK first of all you are in the middle of a mediavel city, so I wasn't expecting a big room or a taxi to my room. So my experience couldn't be better. The room I stayed at was small but I expected that anyway. It was clean and had a good bed. Even tough the haunted house is right underneath the room I didn't hear any screaming. And yes you can hear the people on the streets but I tought that wasn't a problem.

  • 5
    « Great location inside the city walls »

    The hotel is right in the center of Carcassone so it was very convenient. The hotel has nice atmosphere especially for the location: Dark wood beams, stone floors, and a suit of armor. The room was clean and comfortable. The bathroom is huge and well-equipped. The staff are friendly and welcoming. We ate breakfast in the hotel each day and it was really good. They make the parking very easy - you park in a close by lot outside the city and they drive you up to the hotel with your bags. We would definitely stay here again and recommend it.

    5
    « Great place »

    This was a great place. The hotel is in a great location in the center of Carcassonne. The lobby and extra seating areas are very nice. The room was nice and clean. The people were very nice. The breakfast cost 15 euros but was worth it. We even had a private out door courtyard.

    3
    « review »

    The hotel is in the cite medievale, and I don't think you can get any closer. Its all walking inside the walls. They have transportation to the hotel after parking outside the walls, if you have a car. The hotel has a restaurant that is good. The front desk personnel are very friendly, helpful, and professional.

    4
    « Location, location »

    The hotel is next door to the Chateau within the Citadel & so couldn't be better positioned for access to the main attraction of Carcassonne. It is characterful having been adapted from original buildings so isn't at all like a conventional purpose built hotel although the facilities are up to a 3/4 star expectation. Because of its situation within the old city walls access with luggage is not straightforward and the service provided by the hotel to handle luggage both on arrival & leaving was less than perfect.

    4
    « Return Visit »

    This was our 2nd stay in the hotel as we loved being inside the old city walls. Both times we ended up in annex building with views of city street and castle. On our first stay years ago we were intrigued watching early morning delivery trucks maneuver through medieval streets but this time we were less enchanted with early morning cement truck parked at entrance pumping cement underneath our window. Location within city is good and room was modern and clean. Breakfast in main building was ok. Free parking outside the wall and shuttle to room was convenient.

    5
    « Excellent base within the old city »

    Stayed 2 nights. Good quality hotel. Friendly staff, spoke english. Room clean and tidy (although not that big). Reasonable value, paid £130 a night room only. There are only 2 hotels in the old walled city. This is one. Really enjoyed our stay. There is the main hotel building together with 2 annexes. We were in an annex a short walk away. We arrived at 10.30am, left our luggage at the hotel and they took it to our room when it was ready. As no taxis allowed in the old city they have a van which takes you to the taxi point just outside the walls. We were trying to decide whether to stay in the old city or just outside (cheaper) but in the end we made a good choice, Would definitely recommend

    5
    « Excellent »

    Hotel is inside the walled city (so if you are carrying large suitcaise, you might want to think about transferring to a backpack if you dont to carry it all the way to the hotel. Although they can call someone to help). The room was really spacious, the bed confortable, big bathroom (toilet is a separate room than the shower) and the breakfast was ok (nothing special). Since the walled city is small, its close to everything (sites and restaurants). Staff was friendly. In summary, an excellent choice.

    5
    « Fantastic Hotel ! Brilliant Staff ! Excellent Location ! Enough Said »

    The hotel is full of atmosphere. So clean and the staff go out of their way to be helpful. The location is excellent within the old Cite. To my wife and I the accommodation you choose when booking a holiday can either make it or break it. The Best Western Le Donjon certainly made our holiday in Carcassonne most memorable and can't recommend it highly enough. We certainly intend to make a return visit.

    2
    « Lovely location, average staff and a tourist rip off for British Bikers. »

    Lovely location for the hotel. Although carrying all of your bags to the booking.com location and finding the door locked was annoying. A note on the door gave a new location that meant we had carry all our gear to another place. Parking was a rip off. wanted €17 to park a bike on grass. We said we couldn't park on grass and they checked and said some were gravel. I complained about the price and the manager agreed to put two bikes into one spot for €17 euro. Miffed to return from restaurant to find bikers parking out the front for free. I asked the reception about this and was palmed off. I also asked if anybody could give me some help about local vineyards or wineries and was told to go to tourist information at 10.00. That was it! Really dismissive. Lovely restaurant around the corner though. Just a typical tourist trap.

    4
    « Great hotel in fantastic surroundings »

    We booked into this hotel for three nights after choosing it for its convenient location within Le Cite. In short this is a fabulous, atmospheric hotel with very helpful staff and relaxing surroundings. The room was a perfect size with all the usual amenities and the breakfast selection will suit the majority of tastes. This is a great hotel providing excellent value for money and I would happily recommend it to others.

  • 4
    « Very interesting property »

    This hotel is located within the walls of a medieval fortress and castle. Only way in from the car park is across the moat and j to the town which is a maze of narrow streets and shops. The hotel is two of the old buildings converted. The main building holds the only and breakfast area. The auxiliary building is not staffed but has cited entry. We were in the second building. Access to rooms by elevator or winding stone staircase. You look out your room windows and you feel like you are in the 12th century. The smallish rooms are modern with wide screen TV, great shower, a fridge and super WiFi which is free. Breakfast had the best scrambled eggs we have had in France. By the way, your bags are portered to your room. Worth the visit.

    5
    « Excellent location, quiet rooms »

    Stayed at Hotel le Donjon for a long weekend, 3 nights. Location is excellent, within the Citie itself. Our rooms were in the rear courtyard, nice and quiet, with a table and chairs outside to enjoy. Our weekend was early Spring so temperature varied from warm 18 to cold 9, with a strong breeze at times. Hotel staff very friendly, speaking good English if required (we did). Carcassone itself is a very good destination for a long weekend. Close to the airport (a bus shuttle runs 5 € pp or 25€ in a taxi ) with a good mixture of history, walking tours, shops both tourist and high end jewellery , and a good range of restaurants. We ate in the central square , for breakfast and also treated ourselves to a meal at La Marquiere, a really nice French restaurant. Tourist office very helpful. Highlights were walking tour (2hours) which explained a lot about the history of the City and the wider cultural background to that part of France and we throughly enjoyed ourselves at the live music venue Chapeau Rouge. Good advance planning by my Brother!

    4
    « Medieval marvel »

    My wife,her family and I booked this hotel totally last minute while in France due to the French air traffic control strike. Luckily they had three rooms available at a very reasonable price, especially as being within the town walls. Arriving at the hotel we found it to be very welcoming, with excellent staff and wonderful decor, from the comfortable wing back chairs in reception to the full suit of armour in the hall way, just fabulous. The rooms were nice and spacious and in keeping with rest of the hotel and town. Bathrooms were clean and modern but didn't look out of place with a waterfall like shower. Also in the grounds was a courtyard like garden which I found to be a perfect and peaceful place to un-wind with a beer in the afternoon after a long day walking along the ramparts and then to be greeted by the resident cat who was very charming. The only down side was the lack of service at the bar, but was understandable as was very quiet and with a selection of bars and restaurants in the square just a stone throw away was not a problem. Would not hesitate to visit again.

    5
    « Castle setting! No noise! Windows open to fresh air and sound of birds! »

    This castle was just the best! It was in a beautiful setting with no noise and fresh air. We woke up to birds singing. Could have easily spent more time here! A bit of a maze to get back to our transportation but great exercise!!

    4
    « Lovely hotel, disappointing breakfast experience. »

    We have just arrived home after a 4 night stay here. The hotel was recommended to us and to be honest we were really happy in general. Our room was lovely with a fantastic walk in shower. It was rather dark but that was due I imagine to it being part of an older building with no ceiling lights and a smallish window. It was very well sound proofed though and the bed was very comfortable so had everything we needed for a decent break. Breakfast however was very disappointing, I had read mixed reviews on here but decided to go with it as it was convenient. Sadly it seems that those who say it was not worth the €15 per head were indeed correct. There seemed to be 2 staff, 1 female who worked liked a Trojan and 1 young male who seemed to do little other than look confused. There was little choice though that wasn't the issue, the real issue was that you kept having to ask for items to be refilled. Eggs, fruit, cheese, bread, the young lad never seemed to notice anything even when it wasn't busy. On both days I had to ask for eggs and on the 2nd day had to wait nearly 15/20 minutes before they appeared ( after asking again). Meanwhile the cheese and ham plate was reduced to 2 slices of cheese and nothing else. Meanwhile the lad set a couple of tables, bringing 1 item at a time from varying cupboards. It was just not good enough, a tiny amount of effort and a slight rethink on where things were kept could have made this a much better experience. So by all means stay in the hotel but unless you really can't be bothered going out I would avoid the breakfast. Unless you like the idea of sitting asking for everything you need eg eggs, cheese, coffee, etc etc

    4
    « Great Hotel Inside the City Walls »

    On arrival outside the city walls on the shuttle bus from the Airport (5 euros each) we telephoned the hotel who sent a porter with a tiny car to collect us and our luggage. In fact once you know the way, its an easy walk up a gentle slope with some steps, of only about 300m through cobbled street. This is a collection of old buildings adapted into an hotel. As a consequence its full of character with rickety stairs and lots of different levels. The rooms appear to be all different sizes and layouts. We were in the "main" building ie the one where reception is located. The first room we were offered was on the ground floor and felt a bit dark because it looked out onto a very narrow public street. We had a few concerns about possible noise later in the day and because some of the local children were kicking a ball at the window! I asked to be moved which was not a problem at all and the room we were allocated was on the second floor with great views across the rooftops and a rooftop restaurant, towards the castle and ramparts. The staff were very helpful and friendly both in reception and at breakfast. We were B and B so didn't use the hotel restaurant but went out into the Cite or down into the main town to eat and drink, A very enjoyable stay with lots to do even when the sun didn't shine and Le Donjon is a terrific base for exploring the narrow streets and alleyways and castle ramparts.

    3
    « Great location »

    Thoroughly enjoyed our visit. Citè very pretty. Enjoyed the restaurants mentioned here, particularly Brassierre Donjon which was right next door to the hotel. Staff very nice. Room lovely too. Didn't eat breakfast there. Thought €18 each a little expensive as hotel cost almost €700 for 5 nights. Ate breakfasts in small square- omelettes lovely and fresh tasting.

    5
    « A Must Stay Within the City Walls of Carcassone! »

    Upon arrival, because we had not read the information provided properly, we made the mistake of parking in the car park outside the city walls of Carcassonne and walking up with our suitcases. You park in the parking on ave des Anglais and Contact the hotel and they send a shuttle bus to collect you. William the concierge was extremely friendly and a credit to the hotel as were all the staff. We had requested a double bed which was a twin on arrival however we were not concerned for one night. Unfortunately my husband did not sleep well in his bed because it dipped in the middle. Breakfast was very nicely presented, had a nice selection and was excellent value for money. I love my coffee and the Nespresso machine was a real pleasure. Overall an extremely enjoyable stay and highly recommended.

    5
    « Great room in a medieval walled city »

    We stayed in Les Ramparts. The room was very comfortable, clean, etc. with windows overlooking the city walls from the inside. Location, location, location. Parking just below the walls for hotel guests was included.

    4
    « VG »

    This midrange hotel provides friendly and efficient service. It is also located near many of the old sights in the highest part of town. The staff went out of their way to help expedite a problem that we encountered.

  • 5
    « Great experience! »

    We stayed here for 2 nights to explore the medieval city of Carcassone. The location is ideal and is one of only a few hotels within the city walls, giving guests the perfect opportunity to enjoy the city - particularly in the evenings when there are less tourists around. The hotel is old and very charming, and the rooms are spacious and comfortable. We used the free parking which is located just outside the city walls. When you arrive at the car park, the hotel will send up a porter in a little taxi to pick you up. The journey in can be a bit bumpy on the cobblestones, but I really enjoyed it. Great hotel and would definitely recommend to a friend!

    5
    « The best of the old and the new. »

    We stayed here two nights. I strongly recommend this hotel if you are visiting Carcassone. We loved being inside the city walls. We had a great suite with rock walls. There are many restaurants to choose from. The room was very comfortable and 1st rate. Yes - spend extra to stay inside the walls of the old city. Wonderful!

    4
    « Easter stay »

    What a fabulous hotel in a great location. From the moment we arrived, we were impressed with both the hotel look and the location. The reception staff were superb and really made you feel welcomed. They even managed to put up with my attempt at basic French which was no mean feat. We stayed in room no 6 which had a fantastic view across the front of the hotel to the ramparts, It was extremely well presented, clean and tidy. The only downside (and it isn't by any means a major issue,) is that even with no heating on the room was quite warm with no air movement. To counteract this we opened the windows which was fine until early in the morning when the noise from the street cleaners and vehicles was very loud. We did avail ourselves of the bar for a late night drink most nights and I have to say that the duty bar person was very friendly and welcoming. Breakfast was very good and their was more than enough to eat and at 15 euro per person was good value. All in all this was a fabulous , friendly and accommodating hotel and I have no hesitation in recommending it as a fab place to stay in the centre of the old city of Carcasonne,

    3
    « 4 star for service and location but only 3 star for the rooms »

    We stayed for one night in 2 rooms with our sons, the rooms were on the ground floor overlooking the garden and with a small terrace each. Rooms 21 had 2 twin beds and room 20 had a double and was very quiet. I found the staff very helpful and welcoming and the service was quick, especially when organising the shuttle to the car park, which was very handy. I liked the common rooms which have a lot of charm, so the down side for me was the lack of charm of the rooms, especially when compared to some pictures on the website. There was nothing wrong with them, it is just that they had no charm whatsoever, nothing to put a smile on your face. Hence for the price I would not say it was great value for money. 95 to 110 euros depending on which site you book on plus 15 euros per adult for breakfast, plus 17 euros if you want the secure car park, it was ok but not great. On my next visit I will return to l'hotel du chateau, just outside the citadel, which has an included gated car park.

    4
    « old world charm »

    We stayed in a standard room in the main building. Helpfull profficient staff, not all are fluent in English so a basic knowledge of French is helpfull. Room was furnished in keeping with the old world style, bed very comfy, bathroom small but modern, clean and had everthing needed. Buffet breakfast had an perfectly adequate but not extensive choice of provisions. Overall the hotel had a plush but friendly feel. Would deffiniley recomend and would happily stay there again.

    4
    « A lovely hotel with excellent staff »

    Stayed here for 2 nights in March and found the Hotel to be ideal for a stay in Cracassone in every way. It is convenienty located within the Medieval City and provides a perfect base for exploring the town, but is quiet.The room we were in was very nice ,a large clean bathroom area and an amazing view to wake up to each morning . The bar area was quiet and only had bottled beer, but was adequate for us. The best feature however was the staff, all of whom were friendly ,helpful and efficient. A special mention to the young lady on the evening shift during our stay, who managed reception and the bar with skill and humour. All in al made for a great stay in a lovely hotel in a fairytale city .

    5
    « Awesome location! »

    Great location right in the heart of the medieval city! Staff was really friendly and very helpful in arranging transportation to the train station on my day of departure. Rooms are small but sufficient. Would definitely stay again!

    5
    « Room 16! »

    Ask for Room 16 best room in the hotel! Just across the small road from the main hotel, big bed, big ensuite, lots of character. Loved it! staff are very helpful and friendly. Great value for money. Brilliant location for seeing the old city. Great restaurants nearby. 25 min walk to the modern city.

    5
    « Our Anniversary »

    An incredibly great week in this lovely old Hotel. The staff were fantastic,The service great from the reception to the shuttle person. An experience never to be forgotten. We had different menus each day from Haute Cuisine to local fayre in the Cite where we thought would be quiet in February but Voila we had 3 sunny days temp around 20 degrees -----Believe me!!! Many restaurants in the Cite which we tried all very good. We shall be back!

    4
    « Good location to experience this ancient city »

    The rooms vary in size and tranquility in this rambling building. We stayed in the main house and the first room we were allocated overlooked the garden but was a bit small for two nights and had twin beds. Our request for another room was promptly met and although of a good size was rather dark and opposite the Auberge de Jeunesse across the alley. We would advise inquiring about the location of the room when booking. The staff were very helpful and it was great to be collected and delivered by the hotel's small car to and from our taxi at the Porte Narbonnaise. The breakfast is overpriced if you do not want to partake of all the cold offerings. But if you want to stay in the cité this is an ideal hotel.

  • 4
    « Quaint and very quiet »

    Had a one night stay whilst visiting this fabulous medieval city. Excellent value for money - very clean and superb service. Bar area VERY quiet without much atmosphere but all in all a delight to stay.

    4
    « Nice Place, But a BIt Overpriced »

    Clean, charming place located inside the city walls just steps from the castle. There are also lots of nice restaurants around. The room was nice, clean,and quiet. The free-parking/shuttle into the Cite were very convenient. That said, the place seemed a bit overpriced for what you got, and breakfast was not included.

    5
    « Very good hotel and great location »

    Just returned from a three night stay at this hotel. The hotel itself has a very attractive decor and architecture, which adds to its comfortable atmosphere. The staff were very sociable and helpful throughout our stay. The rooms were clean and tidy and more than adequate for the duration. The location is the jewel in the crown and it is ideally located within the Cite medievale for you to explore at your leisure. I would highly recommend this hotel for your stay in Carcassonne.

    4
    « Best Western should change their name to Best Eastern »

    I can not fault the staff as they did an excellent job as always . The Hotel setting was magical and romantic ,but alas !!! if you are looking to stay in this hotel with romantic getaway in mind , you will be sorly dis-appointed . That is unless during your booking ,you stipulate that you are " not with an asian tour group or come from an asian counrty or culture " according to the hotel policy the standard room arrangment is a twin room ,which caters solely for the market mentioned above . I booked the room for an overnight stay with my wife before catching a flight back home the following morning. We checked in and went to our room ,to find to our horror that the room was a twin ,not the Best Western or Western in general standars ,which is a double room unless stated differently. When we pointed this out to the reception staff ,we were told that we did not state differently when we booked the room and that there could be nothing done as the hotel was full. Therefore we were forced to slept in seperate beds or pay a heafty bill to be re-located to a different hotel. The room was clean enough eventhough for a 4 star hotel they did not provide bath robes and the T.V. was tiny. I think that this change of policy must be highlighted and i wonder if it has become standard in the Best western chain ? If so , my suggestion would be that the name be changed to the " Best Eastern Hotel Chain " Thank you Best western for ruining our little getaway. We will be looking elsewhere in future for accommodation

    4
    « Convenient Location »

    We arrived at Carcassonne in the late afternoon. We parked our rental car outside of the city walls and the hotel transported us inside to the hotel. This was an easy and safe process. The hotel was nice and the service was excellent. The city was was open for us to tour. A few restaurants were open but the shops were closed.

    4
    « Excellent location »

    We didn't have a hotel room and walking around Carcassonne we saw the best western. It's perfectly located within the ancient castle. The hotel gives you free parking so don't park in the guest lot. The room was pricier than expected, but I assume it was because of the amazing location. The rooms were nice and the staff was excellent. Breakfast was not included and we left earlier so we skipped it.

    2
    « Haunted house! »

    The hotel is split up between multiple buildings, one of which is right next to a haunted house! Our room faced this "attraction" so we constantly had people screaming at the top of their lungs (as they were leaving the haunted house) right under our hotel window! Be sure to request a room that is not near so much noise!

    4
    « In the heart of the medieval city »

    A great location, right in the heart of the medieval city of Carcassonne, so you come out of the hotel right into a living museum. The rooms are comfortable, and given the restrictions of development, you could be in a building right opposite the main entrance. Rooms here are not compromised, they are equally comfortable and tended. Breakfasts can be a bit of a scramble when the hotel is busy, but don't let this put you off. You find the location and the ambience just right, and the staff willing to help.

    5
    « Beautiful France »

    Lovely hotel includes adorable cat who sits in the lobby. Friendly reception. Fantastic setting. Will be back. The views and restaurants all around are excellent. The local €5 one way bus which meets the Ryan Air flights at airport stops outside the castle gate. Easy transfer.

    4
    « Great location in the Old Cite »

    We recently visited Carcassone and stayed at this hotel. The staff were incredibly helpful and friendly. Our room with it's private terrace was wonderful and comfortable. The location is very central and allows easy access to the entire Cite. My tip for new visitors is ... Park your car first (even if you pay €1 like we did), walk into the Cite and find you hotel, check in and they will give you the best advice for your parking and luggage. We were met at the carpark by a shuttle driver/porter who drove us back yo the hotel and carried our bags to the room! Sensational service. I would certainly recommend this hotel to anyone coming to Carcassone.

  • 5
    « Inside the walls of the city »

    Very nice hotel right in the middle of the old walled city of Carcassone. Staff was pleasant, rooms very nice and beds comfortable. We had a well stocked breakfast in the morning. Very convenient as long as you don't have to carry your luggage (tour bus) otherwise it's a bit difficult traversing over the cobbled streets in places. The hotel lobby occasionally has a guest occupant, a white cat, who has been adopted by the hotel staff and comes in for nap.

    4
    « Excellent place to stay in amazing town. »

    Impressive foyer and reception staff. Our rooms were out at the back but none the worse for that though perhaps less opulent than the rest of the hotel. Pleasant gardens. Two different breakfast dining rooms on successive days. Well positioned in old town. One is met outside the walls by hotel narrower vehicle to get through the ancient gates and streets.

    3
    « Disappointed »

    The hotel is situated in the heart of the old city. Step outside and you are in the medieval fortifications. This was the main reason for selecting this hotel. The hotel is divided into three medieval buildings the Donjon which has the reception and breakfast room, the Ramparts and the Comte Roger. We stayed in the Donjon and being November and out of season the other two elements to the hotel looked to be closed. We opted for a Privilege room in the Donjon. The description stated ?a spacious room ? a privileged stay?. The room was not spacious and we could not see anything that made it a privilege to have the room. It was a standard room with twin beds, a bathroom and separate toilet. Breakfast was taken on the first floor and was a self-service buffet. This was charged separately and was a normal French breakfast which was ?adequate?. The reception staff were very good and for those with little French language they speak English. If you have your own car you park outside the fortifications and are collected in a mini minibus. You are transported through the narrow streets and obscure entrances to the hotel. The driver then takes your luggage to your room. This was a disappointment having heard good things about the hotel.

    4
    « On a tour of the Mediterran Coast of Spain and France, this was a hidden jem. »

    On our tour we visited many different historical sites, Churches, Museums, restaurants, and objects-d-art, but this is the only one I remember actually living in. We stayed at the Best Western which was very nice and comfortable and able to handle tour groups. We enjoyed walking around on the cobblestone streets, shopping, and eating at outside cafes. A local guide took us on a walk between the 2 walls, giving us more information than I could handle. But no matter, I enjoyed using my imagination that I was living in real castle.

    5
    « Excellent location »

    A very well located hotel with helpful staff. We would suggest you ensure you get directions for parking and leave your bags in the car until you have checked in, if using the hotels' car park between the ramparts. It's potentially quite a hike.

    5
    « Central and very comfortable »

    We stayed here in October for our wedding anniversary. Having booked a privilege room we were upgraded on arrival to a suite at the top of the hotel which was very comfortable and spacious. Bed comfortable ad a beautiful view of the turrets from our room. I have no complaints at all - staff were all lovely and helpful. Hotel very comfortable and full of character. Perfectly situated in the centre of the old walled city.

    4
    « Beautiful Carcassone. »

    We have enjoyed Best Western accommodation around the world and this hotel in Carcasonne was no exception. Our room was comfortable, large enough, very clean and service was great. The reception staff were very helpful with all queries. The restaurant served a great meal of cassoulet and the views from the restaurant were brilliant - across the river to the medieval fortress town of Carcasonne - what a treat. The weather was foggy and damp when we were there, but nevertheless, the view was superb. I would recommend this comfortable hotel to anyone. It is a 30 minute walk across the bridge to the old town - along the way, there are many choices of good restaurants and cafes for meals. Walking to the old city is a fair way so if your feet are a worry, it would be best to get a bus or a taxi instead. The hotel is also not too far away from the modern but old, town of Carcasonne with lots of shopping available.

    5
    « Great place to stay. »

    Very well located within the old city. Pleasant ambience suitable to the surroundings. Good breakfast included which was a pleasant way to start the day. Ou room was pleasant -in a little courtyard with patio tables, it was warm enough even at the end of october to sit here. Great I'd use it again.

    5
    « Completely satisfied! »

    The hotel is an old palace within the city walls, the large room which we booked was located in a separate pavillon in the lovely and totally quiet garden of the hotel. We and our luggage were transported by car from the parking at the city walls to the hotel - only a few meters, but a very nice service! Reception and staff are helpful and friendly, everything you need was in the room (coffe/tea macjine; safebox...)

    4
    « Beautiful hotel »

    We loved our stay at the Donjon. The hotel is located within the walls of the medieval city and is beautifully decorated keeping with the feel of its surroundings. Be advised however that if you are looking for a quaint room you need to book a superior room or any category above. Breakfast had a large array of choices and staff was kind.

  • 4
    « Inside the castle walls made for a great location! »

    Room was clean and quiet and we had plenty of space. We conveniently were given a room next to our friends, so we were able to share wine together on the patios - very convenient. Staff were helpful. The lobby had a strange antiseptic smell; not appealing. The staff provided a lift into the hotel from outside the walls which was a bonus.

    4
    « A Unique Experience »

    Was fun to stay inside the castle walls. The room itself was ok. Not really anything special. The bed was comfortable and as the only time we were in the room was to sleep and shower this was fairly important. It is pretty dated, but it is meant to be old world. If you are looking for 5 star this isn't for you. I would probably give it 3 stars.

    2
    « Very disappointing »

    Stayed here from 4th to 7th of oct. as part of riviera package tour and were very disappointed with the hotel standards here.Dirty bed linen, chaos at breakfast meals such as no plates or dishes, no cutlery and at times no tables available. This happened on two days out of three.First breakfast people were shoulder to shoulder trying to get round the room. Would never use this hotel again.

    3
    « Good location but not what we were hoping for »

    We were very pleased to be staying inside the walls of the medieval city and our first impressions of the hotel were very favourable. However, we were told that we were in another building and would have to walk there. We had already battled the crowds from the public bus stop outside the city walls to the hotel in the heat and were quite exhausted. I was also quite ill with a bad cold. When we expressed some dissatisfaction with having to continue on we were offered the services of the porter who drove us to our accommodation and saw us to our room. Whilst our room was perfectly adequate and clean and the bathroom good, we found the second building and our room to be rather soulless, and our view from the room was over a car park. The bed was comfortable and there was free wifi (which seems to be standard in France). Breakfast was included and was good. We had to walk to the main building for breakfast which seemed at first a nuisance but it was actually rather lovely walking through the empty streets before the day tourists arrived. We would have felt differently if it had been raining. I agree with another reviewer who said that a little work upgrading the rooms would make a big difference to this hotel which has lots of potential. When we left the hotel, the porter collected us from our building and drove us to the bus stop outside the city walls which was very much appreciated. We were lucky to be in Carcassonne on a weekend when there was free entry to the castle, so we went in twice. We also had a tour of the 16th-17th century organ in the church which was fascinating.

    3
    « Tour Hotel, Quiet, In Old Town »

    We had two nights in this hotel. Room was a reasonable size, we had two twin beds, not that comfortable. Another French hotel that has a separate toilet, at the front door, and away from the bathroom, no extra wash basin. It had a nice outside area in the garden where we were able to have drinks with friends. The breakfast was below average and very poorly set out, poor lighting and staff were constantly trying to access cupboards under breakfast area where guests were trying to serve themselves! Our friends who were staying in the annexe part of the hotel didn't have hot water one morning so had a cold shower. Reception were not apologetic or concerned! Very centrally located in the old town, and easy walk down to main Carcassone.

    3
    « Could and should be so much better »

    There are only 2 hotels in the walled city of Carcassonne, the first being La Cite which is outlandishly expensive and le donjon des ramparts which is reasonably priced. This means that they have no real competition. The hotel is fabulously situated right in the heart of the old city and near to the entrance of the chateau and the main hotel building is tastefully furnished with a beautiful garden. There is an annex close by called "Les Ramparts". Try not to be palmed off with a room there - whatever they tell you they are not as good. The problem with the hotel is that the staff seem to dislike tourists which for a hotel is not good. The staff, and in particular the female reception staff, take a delight in saying "no" and need a lesson in hospitality. The breakfast selection is poor for a hotel of this standard and there are inadequate staff in the breakfast room with the result that food runs out and is not replaced. All of this is such a shame as with better staff training this could be a really first class hotel which given its location it deserves to be.

    4
    « Take a step back in time! »

    The idea of staying at a castle is exciting. One thing you have to remember when you stay at a castle, you leave luxury behind. During the high season, parking spots are far and few between. Since the castle is up on a hill, the parking lot is no where near the hotel. If you have mobility issues and are unable to hike up the dozens of stone stairs, you can wait for one of the packed buses to take you to the hotel. We made the unfortunate decision to walk instead of wait for the bus. When we finally reached the hotel lobby, we were informed that our hotel room wasn't even in the same building. I constantly felt lost and confused. I felt the customer service we received by the front desk staff was not up to Best Western standards. When we finally reached our room, I found our view was of the staff parking lot. Moving forward....the hotel room was clean, spacious and well kept which is very important to me. If you have kids, they would love it.

    5
    « Charming and comfortable hotel »

    Very well received by staff already in the parking lot, this charming hotel is located in the heart of the fantastic city of Carcassonne. The atmosphere is consistent with the medieval city. And it has all the comforts of a North American chain hotel. Despite the room having a modest size, its dimensions are more than enough for 2 people. In the bathroom, the toilet and bath areas are separated by providing the desired privacy. The breakfast, charged separately, is very well served, neat and tasty. And the attendants are super thoughtful to the guests.

    3
    « 3 Star Hotel with a 4 star location »

    My wife and I stayed here for 2 nights. It is quite a nice hotel, but it is definitely not flashy. The rooms are clean and the bed was comfortable, but I would be hard pressed to say it was a 4 star. The coffee and the room was instant Nescafe, the bathroom amenities consist of a shampoo/ conditioner/ body wash all in one - real cheap stuff. The rooms are quite dated, It is a bit of a shame because this hotel has the potential to be so much better with a bit of extra renovation. There is free WiFi, which is a pleasant surprise. The staff are friendly and helpful. If you arrive by car the concierge will pack you bags into a tiny van and take you for a crazy spin into the city. You really must video this with your iPhone as it is a total trip out!! The location is fantastic located in the center of the citadel. You really cant ask for a better position. Be careful with where you eat, there are some excellent restaurants and there are some absolute tourist traps with overpriced rubbish. Use your trip adviser before you enter - that is a warning. The "Aquarelle terrace" straight outside the Best Western is one to avoid! Make sure you visit the Ramparts, plenty of gift shops and find a nice beer garden to relax in. If you have found my review helpful please hit the helpful button below.

    2
    « Disappointing »

    We booked in February for an October stay in a privilege room. Visions of what we had seen advertised ... Great ambience and great outlook ... cancel both of the above !!!! On arrival Hotel staff told us we had been upgraded! Imagine our delight ....a family suite in the garden ...much larger. Sad face here. No view anywhere; no ambience - furniture very vinyl and plastic -reminiscent of drive in motel accommodation 1985 !! Complaint response - Sorry hotel full ...tour groups took priority! We stayed 2 nights and at 10 pm on first night offered another room that might be available at 3pm following day. You be the judge on that option This hotel is in great location but be very wary of what you book. And a rip off for secured parking at €17 per night ... Take the unsecured option This hotel is in serious need of a major remake and customer service is not great. Best Western not looking good as a future travel option for this couple.

  • 4
    « Ideal location. »

    I arrived at the Hotel le Donjon after a 15/20 minute bus journey from Carcassonne airport.The cost of the journey was 5 Euros.Check-In at the hotel was quick and efficient.I was allocated a room on the first floor of the Maison du Donjon.My room was spacious with a large bed which had a very comfortable mattress and pillows. The En-Suite was a bath/shower combination with fresh,clean towels and complimentary toiletries.The breakfast buffet was very good with a varied selection to choose from. The Hotel le Donjon is in the centre of the Medieval City and is ideally situated for exploring the many sights. All in all,I was very happy with my short stay at the Hotel le Donjon and would definitely recommend.

    4
    « great location, lovely place »

    in the heart of the old city, this hotel is in a great location. The rooms are very quiet. The hotel has plenty of space to relax after having visited the city. There is a little shuttle which will bring you and your luggage from old to new town and viceversa if you want to.

    4
    « Great location - »

    The hotel location is great: the hotel staff parked our car in a secure location (for a fee), took our luggage to the hotel (we chose to walk). The entire Cite can be explored by foot from the hotel. Ideal for a couple of days spent in the Cite itself. Taxis are available, though a bit difficult to find and to flag, for short trips to the rest of Carcassonne. Taxi drivers were indeed courteous and helpful. The family hotel room (3 persons) was large enough, clean, with lots of stones. Made it cozy. Bathroom size worked for three. Breakfast was good but could offer a lot more choice given its price. Probably better to have breakfast away from the hotel (quality, price,..). Too bad as breakfast setting in the inside garden is very nice. Pricey hotel but it is a memorable location, convenient to visit the Cite and it was at the peak of the tourist season. Very worthwhile for a couple of nights.

    5
    « Family »

    Stay in a castle This is the best Best Western . They pick you and your luggage in the parking lot Registration is fast and efficient and the staff is as well. My room was up a small winding staircase and my luggage was in the room before me. The village and souvenier shops were rerrific.

    3
    « Time Travel »

    Located right within the walls of the old town. You have to park your car in the car park outside and a shuttle bus takes you on a crazy ride through the narrow paths to the hotel. Perfect place to stay if you want to be right in town, although a few other places to choose from also. All are about the same as they have the same limitations of space. None special for the amount you're paying is a premium for the location. Room and bathroom ok, but becoming dated and a little bit noisy as town gets busy with visitors, but comfortable bed. Bed was two single beds joined. No hair conditioner provided. Hand soap was in the shower. Towels smelt bleachy, but room clean. Due to restriction on size and space the hotel fits within its confines. This limits what is available ? only the essentials. Staff were friendly and helpful. Being in town made this more expensive, but still worth the experience. I think it was worth the visit and recommend you stay, and perhaps we would again for one night, but not for any long period of time.

    4
    « Great location »

    We stayed here for three nights in August with my mum. Our rooms (on the first floor above reception) overlooked Chateau Comtal, so the view was lovely, especially during the spectacular storm as we watched the rain pour from the turrets and cascade down the cobbled streets. The fact it's inside the Cité makes it feel very special. The rooms are comfortable and clean with tea & coffee making facilities. The bath in our bathroom would be no good for adults but my mum's bathroom had a full size bath and a window, making it lovely and light. The free slippers are a nice touch, and very comfy too! The very effective air conditioning was much appreciated as it was in the late 30's. We had an issue with the key card for our door, which had to be changed every time we tried to get in. Our doors were also difficult and loud to close, but this was only a minor issue. We would very happily stay here again and hope that, one day, we get that opportunity. I would recommend Le Donjon to anyone visiting Carcassonne.

    5
    « Great fun for kids! »

    This is one of the coolest hotels we have ever stayed in! Like others have said, it is a must if you are planning to stay in Carcassonne. The stay was friendly and helpful. There is transportation to and from the car park so that you are not trying to lug your bags into the castle grounds. It does not seem possible that an entire Best Western could be housed within the castle walls. But somehow they managed to put spacious, comfortable rooms in the middle of an ancient landmark! The rooms were up to date with clean and spacious bathrooms. The hotel property was also more than adequate with a bar area, open lawn and seating area, and restaurant with a lovely breakfast. The only problem we ran into was a power outage that prevented us from being able to use the elevators to bring our large bags up to the rooms. We had to lug them up three flights of stairs. I would have loved to stay here much longer than we were able to. I will definitely be staying here again!

    3
    « Adequate but not great. »

    Called for 3 nights with Riviera Travel. We were situated in Le Ramparts Section which is a short walk from the main hotel. Room was fine- clean; newly refurbished with nice bathroom. Breakfasts were good but the evening meals were a disappointment. Young waiters/waitresses tried their best but very little organisation apparent. Food only fair. Nice situation though.

    4
    « Nice stay in a beautiful historic walled city »

    A nice affordable hotel with good beds in a lovely walled city that has been restored in the 19th century for tourists with a longstanding medieval castle. The city is very interesting and worth visiting. The only problem is the throngs of tourists and touristy shops throughout. Didn't hit any good restaurants and the hotel restaurant wasn't good. Breakfast was good but not amazing. Its easy to stay here as you park your car within the walled city parking and they come take you and your bags or you can walk to the hotel. Next time if I came again I would come in the off season as just packed to the hilt in the summer. There was a sweet friendly cat who loved to be petted, but the front of the hotel smelled a little bit of cat pee :(

    5
    « A wonderful surprise. »

    This is the only hotel to consider when visiting the beautiful village of Carcassonne. The hotel is located within the walls of Carcassonne and very convenient to sites, shops, bars, & restaurants. If you arrive by car, you can park in a secured lot outside of the walls and a hotel van will transport you & any luggage right to the door of the hotel. The rooms are very well appointed, quiet and spotless.the shower is the best. I only wish my stay could be longer.

  • 4
    « Good location, clean and comfortable. »

    Most rooms are well furnished. Everything works as it's supposed to. Attentive staff. Good breakfast buffet. Close to everything in Carcassonne. Has 3 different locations within the walled town. Private parking.

    3
    « Ok stay in a very overcrowded tourist trap »

    We were upgraded from the family garden room we had booked to "the best room in the hotel". The room was ok - a bit poky and not brilliantly appointed but clean enough and with a rustic charm. It did make us think "if this is the best room in the hotel, not sure what the others are like...". Reception staff are first class and very friendly but bar staff are very rude. Breakfast is average at best - food is average but service non-existent. Our sleep was not good in our two night stay - from drunken noise outside into the small hours to what seemed like an endless procession of bin lorries in the early hours (glass bottles etc being dropped from a great height into the lorry). Carcassone is jaw-dropping from afar but is rammed full of tourists (including us!) from mid-morning until evening and it leaves a very bitter taste - we would return but out of school hols, if we had that choice. Lots of average restaurants but we were recommended restaurant Adelaide which was very good.

    4
    « A good choice when staying in the old city »

    Our rooms were in the ramparts, all very clean and comfortable. Hotel staff was very friendly and helpful. Enjoyed the buffet breakfast. You can boil your own eggs just the way you like them!! We arrived by taxi from the train station, which takes you to the car park outside them city walls and from there the hotel sends a shuttle to transport (you and) your luggage. There is an attendant, so you can leave the luggage, rather than waiting for the shuttle, and walk to the hotel ? a nice way to start your visit to this fascinating place. BTW, there are no ATMs in the old city.

    5
    « Safe inside the city walls »

    Carcassonne is a medieval city, with two walls. Stay within the city walls at this hotel. We arrived by car. You pull into the castle and leave you car in a parking lot. A small van picks you up next to your car and drives within tiny city walls, where pedestrians have to move out of the way. Our hotel had the nicest staff on our whole trip. Great location because you are inside the walls, and the city surrounds you. From our room we had great views of the towers. Great breakfast and pretty outside area.

    4
    « Central good hotel convenient for all amenities »

    We stayed here once before about 6 years ago. It is superbly placed to seek out the extraordinary features of this medieval self contained city. Being a Best Western, 'it does what it says on the tin' and is very predictably polite service, clean, adequate facilities in the clean convenient bedroom. It is not an exceptional hotel but pleasant and its greatest quality is its position. We stayed in an annexe opposite, with very limited view but previously, we had rooms in the main building over the reception on the second floor with fabulous views of the chateau, which are far better. It's wifi connection is excellent.

    5
    « Fabulous location Fabulous staff »

    The hotel is on the heart of the old city and in the most fabulous location It is split into 3 parts we stayed in the main building which was amazing As cars are not allowed in the old city we parked in the free car park outside the walls and the porter picked us up and took us to the hotel and phew what a drive I'm certainly glad it was not me driving what a tight squeeze. Our room was lovely with great views over the old city The staff we very friendly and when my partner was taken ill in the reception area very kindly went out of their way to take us to the local chemist I cannot praise them highly enough for thier kindness. Breakfast was included in our deal and very good it was too It could be taken in the dining room or in the pleasant garden and consisted of a very good continental breakfast. All in all I would highly recommend this hotel

    4
    « Heart of the old city »

    If you want to stay in the heart of the walled city this is the place. Big clean rooms with a view from every window. You park the car outside the walls and call the hotel. They have a shuttle that takes you into the walled city to the hotel, no need to drive your car thru narrow streets.

    5
    « Magical experience staying at the DonJon »

    My, my, what a wonderful hotel. Thick stone walls, dramatic decor and super attentive staff. A beautiful suite room overlooking the castle ramparts. Stunning views at sunset. This really was the most beautiful experience. Would definitely return and highly recommend it!

    4
    « A good site to visit Carcassone »

    If you are arriving by car, it is well to know that there is an open car park where one can leave the vehicle in the open just outside the City Walls, but reasonably safe, a call to the concierge will bring the bell boy to transport you to the hotel. If one can obtain a room in the main portion of the hotel it is preferable , for it is there that the facilities are situated . The other buildings are away nearby but as has been mentioned, unmanned . The hotel is pleasant , the bathrooms small but well appointed and the rooms have all one would wish for . A pleasant experience indeed . Breakfasts adequate if not exceptional my only complaint would be the quality of meals in the attached brasserie , like a deal of French restaurants they think they are better than they are can, so another venue might well be a better choice for an evening Meal. But the complex of hotels known as Le Donjon are worth the stay and as they are so close to the inner city ,they warrant the experience .

    4
    « An ideal position »

    Situated opposite the Chateau in the Cite this hotel which is spread over three separate buildings is in a perfect position and is quiet after the majority of tourists have left in the evening (although there was some noise of dust carts and street cleaners early in the morning.) We were in the Ramparts building some 100 yards or from the main hotel.Our room was a reasonable size although the modern very clean sink/ shower/ toilet area was cramped. The room had a lovely view of the Chateau Ramparts particularly as the rising Sun turned the stonework first red the orange. Breakfasts were poor coffee and fruit juice came from machines and the choice of bread limited, At peak times there were not enough tables for everyone. The two problems with the property were (a) All the public facilities are in the main building which meant facing the elements if it rained. (b)The Ramparts building is unmanned. Guests are given a security number to tap into an entry ;pad, but it does not take much thought or ingenuity to gain entry for illicit reasons.

  • 5
    « A great stay »

    I stayed with my partner for four nights, we enjoyed it enormously ! The room in the main building was lovely, the staff were very nice and very helpful when I was unwell ! They took me to local pharmacy. As I have problems walking the shuttle service took me to and from the car park with no qualms. Breakfast was very good.therecwas something for everyone ! Amazing setting and will be going back someday !

    4
    « Overall very nice »

    It's in a great location, hence the price, a bit high but hey, you're in a medieval citie!! Room was in the annexe up the road, about 50 meters, no probs. very clean, not huge but didn't want to play rugby, just sleep. Bit noisy in the morning with crowds being bussed in and the horror shop next door frightening young girls before they left the show but funny. Restaurants all around were good, avoid Camet Roger behind hotel.

    4
    « Great buildings. »

    We stayed in the ramparts of this hotel which is divided into separate buildings. The building itself was fascinating, and the rooms small but nicely furnished. You do have a short walk to the main hotel for breakfast, this is basic but served in a nice indoor outdoor room. This is a fascinating place to spend a night.

    5
    « Excellent Hotel in a perfect location »

    Room 4 (first floor) in the main building. Good sized room. Very comfortable bed. Good breakfast in a pretty courtyard area with very attentive staff. Availed ourselves of the shuttle to & from the car park. Best way to arrive for entertainment value ! Also paid extra for secure parking. Very efficient ferrying to & from our car.

    5
    « What a stunning location! »

    This hotel is located in the heart of the mediaeval citadel - absolutely perfect for late night or early morning wandering to avoid the crowds. The reception area is clean and inviting and the staff were very helpful and friendly. The room wasn't particularly large or characterful but the aircon was very effective and we had a pleasant outlook over the garden, where we ate breakfast the next morning - also varied and plentiful. On approaching the walled city, turn left for the hotel parking and when you reach the designated area, ensure you turn left after the barriers to park or you may get charged. The shuttle bus is tiny - it has to be to get round the twists and turns - and the transfer is an amusing, and slightly hairraising experience. All in all, a great place to stay.

    5
    « Sleeping Beauty's castle has nothing on this hotel »

    This hotel is one of only three in the walled city of Carcassonne. Our room was at the top of cement winding staircase (yes imagine sleeping beauty) and room overlooked and window opened up to the street and wishing well (yes think Belle)... It was magical and accommodations were absolutely perfect! Highlight of our two week holiday in France!

    5
    « Slept like a King and Queen! »

    As part of our honeymoon we booked this hotel as we wanted to stay somewhere special- we were not disappointed. It was such a fantastic experience, from the hairy ride through the cobbled alley ways on the hotel shuttle bus to waking up and looking out onto a turret from your bedroom. It was one of the highlights of our tour around Europe. The hotel staff were very friendly and helpful, and our room was comfortable and had everything we required. It was simply wonderful to enjoy an evening meal with a glass of wine, whilst overlooking the castle. Then it was only a few steps up a cobbled street to bed. We had a great stay and would recommend it to anyone who loves castles!

    4
    « Nice hotel for a short stay »

    Nice setting away from traffic and nice surrounds . The hotel is spread out with a swimming pool in the middle, the breakfast room on the other side of the hotel but not too far to walk, if it is not raining. Unfortunately we had a room facing the car park out front, we asked to have another room but was told not possible , fully booked.

    4
    « Magic within the Walls »

    I selected this hotel for its location - within the walls of Medieval city of Carcassonne. Parking was outside the walls, then you walk in through one of the city gates. The old fortified city is not all that big, but when I got there I had some trouble finding the hotel. So I was walking around with my suitcase, asking directions... Once we got to the hotel, the service was impeccable. The receptionist asked if we had luggage to bring to the room - so one tip - leave your luggage in the car, walk around till you find the hotel, and let them bring your luggage. Our room was not in the same building as the reception, and another short walk brought us to the Donjon. The room itself was pretty standard, but highlights are: cleanliness and comfort. The wifi worked well in our room. The best part - we walked around after dark, when the majority of the tourists were gone and I got some amazing photos of the walled city after dark. There were even fireworks. I didn't have the breakfast so I cannot comment on that - it is an added charge - and I say this because the receptionist did not tell us that breakfast is extra. Surprisingly, morning was quiet... we walked around early until the throng of tourists became overwhelming. This is a magical place where the walls breathe the history of the city. Worth a stay.

    4
    « A hotel inside a castle - how sweet is that? »

    First of all, just want to clarify since I wasn't sure when I booked the hotel - this Best Western Le Donjon is INSIDE the castle walls! If that's what you're looking for, than this is the hotel for you. The hotel steps is very cool. It's newer, but has a very old world feel. The breakfast in the morning in their garden is incredibly pleasant. There are a number of shops and restaurants right outside your front door. I would highly recommend a visit to the carcassone castle and stay a night at the hotel le donjon.

  • 5
    « A night in Le Cite »

    My wife and I stayed here for one night whilst we visited Le Cite as we do every year. Upon arrival we're was shown were to park and then quickly transferred to our hotel reception, the transfer was a little hairy as the streets are very narrow and very busy with tourists. Our driver showed us to reception and then took our bags to our room,which for a four star hotel we thought was excellent.the room 27 was fantastic,never seen a bed as big our whole family could sleep in it and would have had plenty of room. Facilities in the room were good including a breakfast tea which I liked in the morning. Great view from our room and only two minutes walk from the main square. The hotel was very clean and all staff we had dealings with were very polite and helpful. The cost of the room was very good for the position and would go back to the same one. If you are going to Le Cite I would try this hotel

    4
    « Loved the hotel and the location »

    Arrived with a two year old and had been given a family room on the back of the hotel, around a courtyard. Cannot fault the room, or the service. The location was magical for a little girl who was delighted to be spending three nights staying in a real princess castle. The only issues that we had are probably very little to do with the hotel but on arrival although there was a provision for transfer to the hotel from outside la cite this really fell down for us. Ultimately we walked in with our cases, but a little disappointed.

    2
    « Good location but that's about it! »

    I should start by saying that I really, really wanted to love this hotel. My husband and I were on our honeymoon and we decided to spend the money to be able to stay in the old city but I honestly think we should have just saved our money and stayed outside of the city walls. Pros: 1) You're in a UNESCO world heritage site. That is obviously awesome. It is literally the only reason, though, why you should stay at this hotel. If you want a big hotel room, or lots of hotel amenities, or good restaurants not targeting tourists, then you should just get a hotel room outside the old city walls. Cons: The staff were incredibly rude, and we're used to France customer service (both my husband and I used to live in France and are used to the culture, etc.). They were rude even when we spoke French with them (my husband is absolutely fluent in French) - we switched to speaking French after we (wrongly) assumed that they were being rude to us because we were speaking English. For example, on the morning of our departure, I called the front desk to ask about the check-out protocol and the lady working the desk literature hung-up on me. I travel a lot for business and that has never happened to me before! Aside from being rude, there are a few aspects of the hotel that I don't think were made clear to us based on how the hotel advertises itself: 1) The hotel is split up among several buildings. This is not really a problem, but if you have mobility issues or feel safer being in a building with a 24 hour receptionist, then this hotel might not be the right one for you. We were in a building that did not have a 24 hour receptionist which meant that we needed to walk a few blocks to the main reception desk to check out in the morning and then walk back to our building to get our bags, etc. (also may not be good for families where logistics are more complicated). 2) The hotel has free parking but it is outside the city walls and it is NOT guarded overnight. For those of you who are familiar with France, you will know that car break-ins happen ALL THE TIME and are just something that people live with. We've had our rental car broken into both times that we have visited France in the past few years so leaving a car (with a rental car sticker on it) out in a public parking lot overnight just isn't an option. The hotel does offer private parking for 17 Euros a night which is definitely worth the cost. However, the risks of free parking vs. paid parking are not made clear to potential guests. 3) This is a REALLY touristy area. We personally didn't mind it too much, but there were literally thousands of tourists jammed into an area that is really small. It got better in the evening but if you're looking for a romantic getaway in a secluded area, this is not the place for you!

    5
    « good hotel in the centre of cite »

    stayed here for 5 nights. lovely hotel with efficient friendly staff and a great garden at the back away from the masses! our room had everything we needed with a lovely power shower in a large bathroom (room 5). great to have a base in the cite and to wander the streets in the early morning and late evening when the crowds had left. we had no problems with noise which other reviewers have mentioned even though our room was at the front of the hotel. easy to walk to the town of Carcassonne which has a local food market on Tuesday,Thursdays and Saturdays were you can mix with the local inhabitants and then take a trip on the Canal and experience the locks.

    4
    « Brilliant location »

    Being a Best Western, the standard is a given. However, some of the rooms are in a nearby 'annexe' where there is no bar or restaurant. It isn't far and you are still in the citadel, and staying...

    4
    « Staying in style in Carcasonne »

    Excellent value for money if you want to stay in the old part of the town. Guest are collected from a parking space just outside the walls and transported to the hotel. GReat service. Rooms clean and functional.

    5
    « excellent hotel »

    we went to Carcassonne a few years ago and I always said if we went back I would love to stay in the Donjon, it did not disappoint .we stayed two nights, our room was on the street side no.19 , previous people mention it is noisy, but we didn't find that .we slept well within the very cool room. We had breakfast out in the garden, which was lovely and a relaxing area to have a sit in the afternoon away from the crowds of the city! one thing don't touch the cat in reception unless you want to be scarred !!!

    4
    « Best location ever! »

    we stayed at this hotel 3 years ago and were very excited to be able to stay again. the location, being inside the walled city is wonderful. during the day Carcassonne is crazy with tourists but in the evening it really slows down and it gets really quiet. there are many very good restaurants very close by and it's also an easy walk into town. the staff is very friendly. Breakfast is wonderful although a little pricey.

    5
    « Best hotel in brand »

    From the moment I arrived until they delivered me safely to my next destination, I was treated like a queen. Not one sour face anywhere, always friendly, always helpful, going out of their way to help. The (garden) room was very comfortable, quiet and beautiful. I particularly liked that I could spend time outside in the garden, just lounging and reading and relaxing. I highly recommend this hotel.

    4
    « Excellent stay in Carcassonne »

    Excellent Stay hotel very good room excellent only complaint would be quality of Breakfast for the price, this may be a UK think as your get much better breakfast for money in UK Best Western such as Gables Thornbury Bristol

  • 4
    « Great Central Location »

    Perfect spot to enjoy the walled cite. Great staff and a well equipped, clean and comfortable hotel. Good wifi, quiet rooms, but central to everything you want to see or do in Carcassonne. The shuttle to and from the gates of the city is another good touch.

    4
    « A very good hotel in the centre of Carcassone »

    This hotel is in keeping with the old city of Carcassone having a huge amount of character whilst being in good decorative order. We found the room satisfactory and were pleased with the dinner taken in the rerstaurant. Staff were friendly polite and effective.

    5
    « Full of character »

    The hotel is a building of charm inside the ramparts of this fortified hilltop with cobbled streets and grey slate round towers. Drivers in slim hotel vans meet you personally in the car park to whisk you through the narrow walkways to a welcoming reception and a comfortable room of character. Your choice is calm comfort of the restaurant and lounge or the vibrant buzz of shops and the piazza brasseries. The comfortable bed, large light bathroom, TV, coffee tray and good wi-fi gave us all the amenities we needed before a well-stocked breakfast. buffet and a further walk in daylight. We will return next year.

    5
    « Quality Hotel in Medieval Cite »

    Very friendly front of house staff. Excellent shuttle service from front gate. Peaceful quality hotel in the centre of this historic medieval cite of Carcassone. Surrounded by good quality shops and restaurants but the Cite can get very busy during peak times. It is a beautiful World Heritage site.

    3
    « Disabled visitor. Dissapointed eith able or disabled. »

    Well we booked this 18 months prior to our trip, we knew that Carcassonne wasn't really disabled frindly but we managed with a scooter. We had our own car and parking was free in the public car park and easy to do when you arrive. the staff were really helpful and collected us, my husband his scooter and our luggage. Its a little time consuming but works. The hotel is lovely, a great location. We did experience a problem on arrival as although we booked through best western reservations the hotel seemed not to realise this !!!! . We had booked 4 hotels and being disabled travellers we always sort this out. Anyway we stayed in the garden rooms which have access for a wheelchair/buggy. They are lovely, quiet, large and well equipped. Spotless. A little dissapointed at not staying in the hotel but it worked ok. The real downside was the breakfast. For 3 breakfasts I can only describe the experience as poor. The staff were more interested in getting their own breakfast and not once in 3 mornings was the hot food filled, I asked and was addressed as WHAT !!!!!! to be told that there was no hot food. The third morning everyone was upstairs, it was crowded no were to sit, and as with the other mornings, messy, food empty and actually a really horrible experience. Lets face it its not cheap and really not up to any standard I would expect. I did point it out at reception on departure, a shrug and an ok was the response. My husband being disabled found the experience totally distressing. If you ask staff a question the least you expect is courtesy. I really wouldn't stay there again able bodied or disabled.

    5
    « Really nice hotel »

    Fantastic stay and superbly situated! Nice lettle touch the fact that you are picked up outside the city walls and brought in, in a very small mini bus. Only down side of the hotel, was they did not have any family rooms available, in fact I am not even sure they had any. But the rooms were close together and spacious.

    5
    « CARCASSONNE »

    Excellent location in the centre of the old city fortress - traditional decor - quite rooms - not hard bedding as most hotels are. Make sure you get a hotel parking pass on arrival and ask for the mobile transport to the hotel in the fortress from the parking area.

    5
    « Nice hotel »

    Carcassonne is a beautiful town, especially in Cite area. And, Best Western Le Donjon Les Remparts is located in the central Cite area. We enjoyed to stay this hotel. The reception is kind enough to recommend us the nice restaurant when we arrived in the morning, before check-in time. And we were surprised to meet friends who live in the United States at the hotel lobby. They also told us nice hotel.

    5
    « Excellent as usual »

    5th time I have stayed here, though this time with family. Very friendly and the location is great; THE place to stay if you want to be in the Cite of Carcassonne, just a few steps to many restaurants and bars.

    5
    « Fantastic Hotel »

    Spent a wonderful two nights at this fantastic hotel. It is located in the heart of the medieval city. I had booked a privilege room and it was very comfortable. Our window looked out onto a small street....it was very charming. The staff were very helpful....had a lovely chat one evening with Anna. We did not eat in the hotel so I cant comment on the quality of the food. I loved the atmosphere of this hotel and can highly recommend it.

  • 5
    « Great Hotel »

    Stayed one night in May and was very impressed with this hotel. Staff were very welcoming, friendly and helpful. The room was small but well equipped and the bed was extremely comfy. The communal rooms in the hotel are very tastefully decorated and comfortable. Breakfast was very good. Would definitely recommend this hotel to anyone going to Carcassonne. Very handy to be staying near all the restaurants.

    5
    « Carcassonne Review »

    This hotel was amazing. My group was excited and amazed at staying within the walls of an old castle. I would highly recommend this location to anyone and everyone. The location and the view was outstanding. The meals within the hotel's restaurant was above hotel food and was very good. Being in this location made you feel like you were back in the middle ages and how everyone was close to everything.

 

Getting to the hotel ...

All directions
·From: All directions. The Best Western Hotel Le Donjon Les Remparts is located in the very heart of the fortress city. Accessible by D6113 and Motorway A61, exit Carcassonne Est - La Cite.