Room 1
Room 2
Room 3
Promotion code

Best Western Plus Hotel Le Donjon - Coeur de La Cite Medievale, Carcassonne

2 Rue Du Comte Roger, Cite Medievale, 11000, Carcassonne, France - See on a map
Best Western Plus Le Donjon - Coeur de La Cite Medievale - IMG HDR The Best Western Plus Le Donjon - Coeur de La Cite Medievale is ideally located in the center of Carcassonne. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located right in the heart of Carcassonne's medieval citadel, the hotel’s 43 rooms are spread over three buildings. Guests are greeted by a warm welcome and provided with excellent service by a staff attentive to each client’s needs and comfort. The Best Western Plus Hotel Le Donjon - Coeur de La Cite Medievale is made up of three different buildings, Le Donjon, Le Clos Trencavel and La Maison des Remparts. Our hotel has a restaurant and lounge, four conference rooms which will accommodate up to 100 guests, business services and a reception area with a television and reading lounge. Our guest rooms are equipped with television, telephone with dataports and Wi-Fi access, coffee/tea maker, hairdryer, air-conditioning, and room service. Elevators are available for your use in Le Donjon and in La Maison des Remparts. Enjoy your stay.

Best Western Plus

Hotel Le Donjon - Coeur de La Cite Medievale




Hotel advantages

  • Catering Services
    Catering Services
  • Air conditioning
    Air conditioning
  • Lounges/bars
  • Multilingual staff
    Multilingual staff
  • Valet parking
    Valet parking
  • Tennis court
    Tennis court
  • Golf
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
Travelers_Choice 2020
based on 1759 guest reviews
Very Good
Business Business
Couples Couples
Family Family
Friends getaway Friends getaway
Solo travel Solo travel
Sleep Quality

"Excellent location "

sussexmouette, Shrewsbury, United Kingdom 09/08/2020

We booked two rooms in this hotel for one night. We arrived at a secure carpark just outside the city walls. For €20 you can leave your car there, or you'll be given details of where you can park your car in the new town. Your bags are taken to your rooms and it is a five minute walk to the hotel. It is worth paying for the parking. The reception area is welcoming and comfortable. There is a nice outdoor courtyard where you can take breakfast. Easy to get breakfast in the city too, which we did. The rooms we had were quiet and comfortable, though a little dated. The beds were comfortable. We took a junior suite which can cater for a family of four, and a second with a queen bed. Nice bathrooms. The staff were all friendly and professional. The location is absolutely fantastic. Last time I stayed in Carcassonne it was in the new town, and it makes a big difference being able to wander around early or late without the crowds. We'd very happily stay here again and recommend it.

"Location, staff, hotel all 10/10"

limabifrost, Birmingham, United Kingdom 18/03/2020

We stayed at Hotel Donjon 8-11th March where we were greeted by friendly and helpful staff who kindly spoke English with us when our limited French ran out. We arrived early from our flight and they helpfully held onto our suitcases until the rooms were ready, then moved them up for us. The rooms were beautiful with stunning views; comfortable and clean. The hotel bar is in the charming old original building and one of our fondest memories is spending time having an evening drink there after dinner. The hotel porter took us to meet our taxi on our way home and stayed with us until the taxi arrived; the porter was friendly and chatty, telling us about winters in the nearby mountains/hills. You couldn't ask for a better hotel location for the old city and stepping out the front door each day was like being transported back in time. We'd stay again in a heartbeat and hope things settle down so we can travel again and return soon.

"Friendly and central"

pianoman2, Wirral, UK 09/02/2020

Within the centre of La Cite it is ideal for exploring. Best when all the visitors have gone at night, exploring the streets and walls in the moonlight. Rooms warm and comfortable. Restaurant not fully open in low season but you can get Sunday lunch. Some good room deals to be had. Would return.

"Brilliant in Every Way, bar one"

MJT111, Wahgunyah, Australia 30/11/2019

This is a great place to stay, the staff are very friendly, very helpful & obliging. The rooms are fine & clean. Their porters who drive you to & from the pick up point outside the medieval city are fantastic with a great knowledge of the area, all in all a fabulous experience, but the down side, a minor one, was the breakfast it was below par for a hotel of this standing. The coffee machine was poor, & the breads are not up to what you expect from French bakeries.

"Outstanding. Should be ranked higher"

ColoradoCyclist, Gardner, Colorado 07/11/2019

A wonderful experience! We were treated like beloved family--royal family--by the staff of the Donjon. We felt so welcome and appreciated. They upgraded our rooms for free even though we waited until the last minute to tell them we were traveling with our disabled mother. They treated her like a queen, gave her a terrific room, and gave us a lovely one with an incredible view of the citadel right next door. Every staff person was extremely warm and professional and speaks perfect English. A special shout out to Aicha and Vincent who went above and beyond. The rooms are lovely, charming; beds very comfortable; bathrooms more than adequate. The location is amazing. Even the parking situation is well-managed. Even though we chose to stay in the free rather than paid lot we were shown the utmost kindness, assistance, and respect in getting to and from. Highly recommend.

"It was Fantastic"

User 06/11/2019

It was so cool actually staying in the castle. The room was very spacious, clean, quiet, the location was perfect. The best part of our stay was the afternoon receptionist, she went above and beyond. There wasn't a question that we had, that she didn't answer. We actually stayed an extra day because as a photographer, I needed extra time to get the shots I wanted. I'd defiantly go back, and I highly recommend this hotel.

"Peaceful location within the walled city"

User 06/11/2019

We had a room out in the courtyard which was lovely and quiet. The location was great and the parking arrangements were very good. We didn't eat at the hotel but there were lots of good places to eat nearby. The walled city was lovely to walk around at night

"Location, location, ..."

IndySwimRun, Richmond, Indiana 05/11/2019

This hotel is inside the old city wall so it is convenient for those sites. But it is a bit of a walk (uphill on the return) to the rest of Carcassonne. Downside: duvet on the bed (a personal dislike).

"Very Enjoyable Stay"

LD6422, Hillsboro, Oregon 28/10/2019

This hotel is located inside the walls. Our room was in the main building. We cannot comment enough on how wonderful the staff was -- the afternoon reception gals totally made our trip with their helpful advice. Very enjoyable stay in La Cite.

"Not a 4 star"

Dellafrith77, Farnborough, United Kingdom 24/10/2019

So arriving we were greeted with a rude and sarcastic receptionist who was not helpful to be put in a twin room when we said we would like a double as booked, no apology it was asked have you touched anything in the room. We then got the double but the shower was broke it was a tiny room and to be ho eat I have stayed in better 2 star hotels and this is 4 star plus. The bar is as big as an understairs cupboard and no one is ever at the bar which doesn't Stock a lot either. It's dirty and to be honest pretty dire. How this hotel has got this star rating is beyond me. The main part was the receptionist and how unhelpful and rude she is which didn't make the start of our holiday a good one.

"Carcassonne and the Langedoc"

Derek R, Petersfield, United Kingdom 24/10/2019

How this hotel can claim 4 stars is a mystery. I can't comment on the main building but we had a room in the annexe, Le Battlement. Our room was small, there were no front desk staff, in fact there was no front desk or bar etc as entry to the building is by a keypad! We were required to walk from the annexe to the main buliding for breakfast each morning whatever the weather, so go prepared as it is about a 4 minute walk in either direction. Also be prepared for inconsistent housekeeping and lugging your heavy cases up a spiral staircase as there is no porterage and the lift only goes to the first floor. It might be a lovely old building but it is outrageous to charge the same price for these rooms as those in the main building. It would be better to pay the extra and stay in the 5 star Hotel de la Cite next to the cathederal.

"Lovely hotel in great location"

frugalm0m, Swarthmore, Pennsylvania 13/10/2019

As noted by others, this hotel is within the Cité walls, which feels special and exciting. Our room was in the main building, which is full of stairs and half-landings. (There is an elevator.) The eccentricity of an old building. The front desk staff was very helpful and friendly. The room was small, but immaculate. The bathroom had been updated. We overlooked the pretty garden area. Skip the breakfast, as it is overpriced. We stayed at the hotel for 5 nights as a base to visit Albi, Perpignan, Narbonne, Montpelier and various citadels. We parked for free in the lots near the bridge in the lower city, and then walked 10-15 minutes uphill through the streets to reach the Cité. There are shops, restaurants and cafés along the way.

"Lovely location "

tiger077, scunthorpe england 12/10/2019

We were part of a Riviera tour of 50 people, all but three couples were accommodated in the main hotel. We were one of these who were accommodated in the annex just across from the hotel. This however was lovely, big bright spacious room with large bathroom even though it was obviously a 16th century private house in it's day and is above the history centre so only has 4 guest rooms. There's a huge olive tree directly outside the window and we found lizards enjoyed visiting you when the window was open! Disadvantage of this room though is that at around 5am in the morning the vans delivering to the hotel etc. and refuse collection vehicles arrive outside the window and you get an hour of noise, appreciate they need to do this at this early hour due to the city being traffic free during the day but it's a bit annoying. Breakfast at the hotel while being more varied than the hotel we had just left in Sarlat was disappointing as it didn't get topped up regularly and on the second day it was very sparse indeed! The hotel is very nicely decorated and in a fantastic location just within the city walls. In spite of the noisy mornings and breakfast niggles I would definitely stay there again.


User 07/10/2019

If I could give zero stars, I would. I am a solo traveler touring with a group. I was placed in the annex, across the alley from the main hotel. The employee attempted several times to unlock the solid door with the code. We trotted back to the hotel, and were finally able to enter. The bathroom was filthy. I complained and asked to be moved. I was also concerned about entering the annex after dark, since it was not well-lit and the key pad was difficult to see. The management was unresponsive and would not move me. I did not feel safe. There were no staff in the annex. The Donjon is a Dungeon.

"Great Location"

TJGFRANCE, Aquitaine, France 27/09/2019

The Donjon has 3 seperate buildings to stay in. Upgrade to the top or stay in the main hotel and you will be very happy. Very enjoyable stay with-in a beautiful City. The restaurant was above average and you will have a nice meal.

"Delightful hotel in absolutely perfect location"

sarahbradley2017, Oxford, United Kingdom 25/09/2019

Stayed for seven nights in this lovely hotel, located within the walls of the medieval fortified city and perfectly situated for exploring the Comtal Chateau and the Saint Nazaire Basilica both in walking distance within the castle ramparts. Our quaint hotel room has all the necessary amenities, was quiet, air-conditioned and very clean, and the beds were amazingly comfortable. Hotel breakfasts were excellent, and the hotel staff could not have been more friendly, helpful or accommodating. There was also a lovely quiet garden in which to relax and cool down during the midday heat. I would certainly recommend this hotel, and would book it again should I return to Carcassonne.

"Fantastic Hotel in a perfect location"

tomdoran1, Lisburn, United Kingdom 16/09/2019

2nd time at this hotel. Here this time with friends. In the middle of the historical city and close to everything. Had 3 garden rooms. Just fantastic. We were able to sit outside and enjoy a nice wine and good company. Staff at this hotel are so friendly especially as none of us speak a word of French.made us welcome and always a smile. Kettle and or coffee machine in rooms. Hairdryer soaps shampoo etc.

"Fabulous Hotel"

pammitchelhill, Carlisle, United Kingdom 09/09/2019

I have just stayed for 3 nights at the le donjon in Carcassonne. France The hotel was the very best located in the medieval city and my room overlooked the castle the room was spacious well appointed and extremely comfortable with all amenities you could wish for there was a lovely quiet garden to relax in a bar and an excellent restaurant the staff were efficient and very pleasant I couldn't fault this hotel at all it was everything I wished for and more I would certainly return and recommend it to you

"Great for romantic gettaway"

Frasier_Niles, Ottawa, Canada 05/09/2019

Niles! I found this delightful hotel within the walls of a medieval fortified city! It was great for a romantic get away. What is it called? The Dungeon.. You had a romantic get away in a dungeon? Frasier, you need to get your head examined!! Well... let's just say that the Dungeon is not your typical Best Western (Plus) and it is not some form of prison. The journey begins in the parking lot where a rather small car picks you up and drives you to the hotel. The drivers are very skilled at manoeuvring through the narrow and tight bends within the fortified town. The people at the front desk were very kind, friendly and professional. The rooms are nicely sized, clean and comfortable. We had a small patio which was great for enjoying some wine and relax in the afternoon. The stay was perfect as it is within the old fortified town of Carcassonne. If you visit the town and plan to stay, this is the destination for you. Do not try to find better accommodation elsewhere as it will be an exercise in futility. Simply enjoy the town and this wonderful establishment.

AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear Frasier_Niles, Thank you so much for your very unique review following your stay at the Best Western Plus Hotel Le Donjon. We are very happy to see that you had a pleasant stay with us and we are delighted that you enjoyed the decor and comfort of your room, our location inside the Medieval City of Carcassonne. Our entire team is delighted to learn that you were pleased with their friendliness and professionalism. We are very grateful for your recommendation and we hope to have the pleasure of seeing you again on your next stay in Carcassonne. Best regards,

"Excellent base"

64Nick, Guildford, United Kingdom 17/08/2019

We stayed for 2 nights and wanted to be within the city walls - location was excellent, we were in an annex which didn't really matter but as a result didn't bother with the hotel breakfast at 15 euros and had one in a cafe at half the price. It was good to get up early to walk around before all the other tourists arrived (similar later on in the evening). Room was fine (not huge but big enough) and had a great view out over the town. Would stay again - good value. The car park thing outside the walls with a transfer in worked fine (better than I expected)

"Great location, excellent service"

MadMaxi, Buckinghamshire 13/08/2019

From the moment you arrive at the hotel car park the service is 1st class and friendly. The journey from the car park is an adventure in itself and good fun. Check in was straight forward and we were shown to our room in the gardens. The rooms were light, airy and spacious, comfy beds and good shower. We had a family room. The hotel is in the middle of the medieval town so perfect for exploring the narrow streets and sights. We ate in the hotel restaurant across the road, food was tasty and well priced, great efficient service After a good sleep we had breakfast, plenty to choose from, well presented. Check out was quick and there was someone there to take us back to the car park Thoroughly recommend this hotel, the location and the service

"Comfortable and Affordable Stay"

Brian S, Melbourne, Australia 11/08/2019

We have stayed at this hotel on a few occasions, the first being over ten years ago. It is consistent in that the rooms are tidy and well equipped, although a little on the small side. Our bathroom had been updated and a pleasure to use. Tea/coffee facilities were appreciated. We have usually parked in the overnight carpark and walked to up to the old city but on the recent trip used the shuttle taxi and secure parking at 20 euros. Don't bother and use this towards your evening meal. Breakfast is a buffet and supplies are plentiful. We had a long day's travel ahead and had an early breakfast which kept us going until the evening. When we checked out I noticed the charge was 20 euros more than the price obtained on and asked that it be reduced. I had also mentioned this upon check in. It was no drama and the staff, upon showing them my booking invoice, apologised and adjusted the payment. The location of one's stay in either building and the choice of room provided can affect the impression of the accommodation. However, over the years we have enjoyed every visit and now request a favourite room when booking. We generally try to pass through when we expect the city to be a little quieter but if it can't be avoided just enjoy the crowds.

"Lovely hotel in old city "

Alison Y, Dublin, Ireland 09/08/2019

We arrived a late in the evening and were brought up to the hotel from their welcome area outside the walls. Our room was off a lovely courtyard but the air-conditioning was not working (it was over 30 degrees). They gave us a fan for that night and we changed room the next day. We enjoyed our stay and it was a perfect spot for exploring the city. They had ordered a taxi for us to go to the airport which never arrived (taxi service in Carcassonne seems to be terrible). The hotel went above and beyond and brought us there in one of their cars. A big thank you for helping avoid stress.

AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear Alison Y, Thank you for sharing your experience. Although we are happy to read that your stay was a pleasant one, we regret that some aspects did not live up to your expectations. We are delighted to read your overall positive review that you had a nice stay with us despite the air-conditioning not working in your room being a shortcoming. We are currently working to find a solution to fix it. We are also happy to read that the service provided by our reception team and the hotel location did meet your expectations. Thank you for sharing your experience and we sincerely hope to be able to welcome you again on a future stay. Best regards,

"Nice little hotel within old city walls"

peek-at, Newcastle upon Tyne, United Kingdom 09/08/2019

The old city is pedestrian only apart from hotel shuttles which will transport you/baggage from car park. This is a lovely old building but be aware that the standard rooms are really small, so either book a larger room or avoid bringing suitcases. (Bring backpacks for a short stay). Breakfast is standard buffet style and of a good standard.

AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear peek-at, We are delighted to see that you had a pleasant stay in our hotel and that you appreciated the porterage service provided from our welcoming area outside the Medieval City to all our guests. Your satisfaction is the best reward for our staff who work day after day to provide our guests with a perfect service. We appreciate the trust you have placed in us by choosing the Best Western Plus Hotel le Donjon for your stay and hope to see you again for your next stay in Carcassonne. Best regards,

"Perfect base for seeing the old city"

CarolynMatheson, Sydney, Australia 05/08/2019

Central to the fortified city, you'll have old Carcassonne to yourself in the evening & early mornings. Good breakfast & shady garden courtyard to relax in during the hottest part of the day. The staff were lovely, and when no taxis were available for our 6:30am checkout, reception staff drove us to the train station themselves. Perhaps our travel agent didn't pass on the details, but a taxi will only go as far as the lower levels of the city, you & your luggage can then walk 5-10 minutes through the cobbled streets, or you can leave luggage with the hotel porter at the lower level and they'll deliver to your room. Our room was spacious enough to walk around both sides of the bed & unpack 2 cases, and the bathroom was clean and modern. Sadly we had a view of the inner city rather than over the walls but we had booked last minute so not unreasonable.

"A delightful hotel in the center of Carcassonne"

skattch, Pleasant Hill, California 03/08/2019

Best Western does not have the best reputation in the US but in Europe I have found that it is hard to be for quality and value. These are still not 5-star resorts but they are clean, comfortable, provide great service, are usually very well located and cannot be beat for value. This is especially true for the Hotel Le Donjon in Carcassonne. My wife and I stayed there only one night but it was a great night. The hotel is situated right near one of the main gates and the entire city is within easy strolling from the hotel door. Our room was very nice with a separated living area and the bed on a elevated section of this large room. The bathroom was spacious and clean. To finish, breakfast was the typical European breakfast you will find in many hotels but also of very good quality. Tres bon!

"Black Eyed Peas"

1JohnStanley, Toulouse, France 31/07/2019

My wife and i stayed in this hotel for 2 nights whist we were attending the Black Eyed Peas concert that was taking place in the Cite. The hotel itself is situated in the Cite. From the outside the hotel looks very impressive, the staff at check in were extremely helpful, our room was excellent with a beamed ceiling, considering the heat outside it was also very cool. On the whole my wife and I really enjoyed our experience at this hotel.

"Perfect Location"

bayareagirl66, Pleasant Hill, California 31/07/2019

It's worth staying in this hotel just to be inside the walls of the city when most of the other tourists leave. We had a 2-level room with a small patio table out front. The room was comfortable and clean. We arrived by car and were directed to wait outside the walls for a small van that came and directed us to another parking area, we then got in the van and were driven inside the city walls to the hotel, which in itself was a fun experience. The staff was friendly and the breakfast was quite nice. I would stay at this hotel again.

"Summer visit to Carcassonne"

Mikeh2508, Leicester, United Kingdom 26/07/2019

The hotel is ideally located to visit the old Cite being in the centre. The reception area has a comfortable seating area and the reception staff are all extremely friendly and helpful. Breakfast in the garden was a good spread for continental breakfast. Our room was a really good size and with effective air conditioning. The private car park just outside the Cite walls was great because public car parks get really busy. Altogether a wonderful stay.

"Wonderful romantic stay"

1001Mun, Tokyo, Japan 25/07/2019

The location is great, inside the old city of Carcassonne, which allows you to freely walk around the castle walls and streets during the day and at night. The staff was very friendly and the room was clean, quiet and we loved the private deck we had. Just a wonderful stay.

"Very nice hotel within the medieval (and some roman) walls of the old city"

Trubby, Ipswich, United Kingdom 18/07/2019

i had hoped to be given a room in the main hotel building, but was allocated a room in a separate building, which I spent ages trying to find (I was rather tired after travelling from Toulouse airport), but it turned out to be just a very short walk from the main hotel, still within the medieval walled area. Other reviews had suggested the hotel annexe wasn't good, but actually it is very nice and comfortable. Quite decent sized room and large toilet/shower room (no bath). There's a ground floor lounge area in the annexe which was very interestingly decorated (it didn't have a suit of armour like the main building had, though!). The Tourist information office is very close by and I found them to be very helpful, so I recommend you visit them soon after arrival. I did one of their guided tours which was very interesting. Plenty of space for breakfast in the garden of the main building. At 7.30am no one was there apart from a few barely visible (but audible) staff and a few birds (feathered). Reasonable food choice, but lacking in spoons to serve it or to use with cereal or fruit. There didn't appear to be any butter for the toast. however I did love the machine that turned whole oranges into freshly squeezed orange juice though. However it wasn't working the next day! I'm surprised that it was so quiet at breakfast on both days, I had expected it to be packed but it wasn't. I assume I was in the annexe because the main building was full. As I went over the Bastille Day weekend, I can't explain why it wasn't busier or maybe the other guests had breakfast in nearby places rather than the hotel? My gain though! Staff were generally helpful, particularly the receptionist who walked me to the annexe after i had got lost, and also the hotel guy who drove me to a place outside the walls so I could collect my taxi to the train station. Room Cleaning staff were good at keeping the room clean and tidy. An iron is available from reception. free complimentary bottle of water each day was handy. Air con worked fine, as did the shower, hairdryer and TV. Didn't use the room safe or minibar. The only real negative was that it did seem expensive, but it was in a prime location and I stayed during the national Bastille festival, so a high price was to be expected. Also the UKs exchange rate had been hammered by the Brexit vote too. I'd stay here again definitely, even in the annexe. I'd recommend it. I wouldn't stay for more than a few days though, unless i did excursions to places outside Carcassone (such as the Cathar castles, Toulouse etc.

AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear Trubby, First of all, a big thank you for taking the time to write your agreeable review about your stay at the Best Wester Plus Hotel Le Donjon and for sharing it with the TripAdvisor Community. I am delighted to note that a number of our services met your expectations as the Reception Staff, your accommodation in our building, Les Remparts, the Housekeping Staff and the quietness in our garden. It will be my pleasure to share your comments with all of them. Breakfast Team is constantly working on improving our breakfast in order to satisfy everyone. Thus, I will forward them your comments directly so that we provide a better welcome at breakfast. I am delighted to learn that you enjoyed your stay with us so much. It is a great reward for all the teams. In the hope of having the pleasure of welcoming you to our hotel for your next stop in Carcassonne. Best regards,

"Step back in history in style"

elizabethmY3934WI, Issaquah, Washington 15/07/2019

From the moment of arrival everything was take care of for us and with a smile on the people's faces. Made what had been a stressful day winding into the busy town for Bastille Day into a special, exciting one filled with excitement, good food and good people. The hotel in the city walls is comfortable but you still feel the history. The advice and willingness to help guests was first rate.

AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear elizabethmY3934WI, How lovely it was to receive your comment following your stay in our hotel. It gives us great pleasure to receive your compliments. Thank you very much. We are delighted to hear that you were impressed with the enthusiasm of our staff to help you during your stay and our establishment. Your satisfaction is the best reward for our staff who work day after day to provide you with perfect service. We are delighted that you had a pleasant stay and hope to have the pleasure of welcoming you again at the best Western Plus Hotel Le Donjon. Sincerely,

"Disappointed :-("

juliedimi, San Jose, California 10/07/2019

We were in Carcassonne 13 years ago and were so excited to return. The last time we stayed outside the walls of the city, but we decided we wanted to stay within the walls this trip, even though it was a splurge. We booked the hotel after reading reviews, and our trusted guide Rick Steves recommended it in his book. I will say, there are some nice features of the hotel: the location is superb, and the grounds are quite lovely, especially the little courtyard with breakfast tables. Our room was very spacious, and our bed comfortable, but there were a number of things that left us feeling very disappointed. I usually am a very easy going traveler, and I rarely write reviews. I don't like to complain, but I was upset enough by our stay that I felt I had to share my experience. First, soon after entering the room, as I was walking on the tile floor in the entry, after removing my shoes, I stepped on something hard. I bent down to see what it was and I was horrified to discover that it was a large, toenail clipping! And there was another one on the floor beside it! I then went to sit at the table with my iPad, and before I set it down, I noticed that there was a sticky, oily substance smeared on the table, as it hadn't been properly cleaned. Later, I went to sit outside at the little table on the patio in front of our room under a lovely apricot tree, however, there was trash on the table (a dirty coffee cup) and the ground and table were littered with overripe apricots that had fallen from the tree and were rotten and stinky. In addition to problems with cleanliness, our air conditioning was not working upon our arrival. We called the front desk to alert them to the problem and they said they would send the technician. Hours went by and nobody came, and so later when we were on our way to dinner, we stopped by to let them know it hadn't been fixed and they said once again that they would fix it. When we got back to our room late that evening, it still wasn't fixed. The next morning we stopped at the desk and complained for a third time. Finally, when we arrived back to the hotel that afternoon it seemed like the a/c was working. However, we were also disappointed in the lack of attention to detail in making up our room. Our towels weren't changed, they didn't leave a new roll of toilet paper, even though the empty cardboard roll was left on the floor and it should have been obvious that we needed a new one. They didn't replenish a thing, for that matter: no new shower gel or toiletries, no new coffee pods, no biscuits. However they were sure to take a handful of coins that I had emptied out of my pocket the night before and forgotten to put back in my pocket in the morning. I had NOT intended those for a tip. Finally, I wanted to warn about the breakfast. For €15 per person it is a ripoff. I expected a much better selection for that price. So overall, I would definitely NOT recommend the Best Western Hotel Le Donjon. I would expect much better service for the luxury price we paid. Honestly, it's not that far to stay outside the city walls. Save your money and look elsewhere!

AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear juliedimi, We are saddened to read your feedback concerning your recent stay. We are sorry to note that your stay did not meet your expectations. First of all, we would like to apologize for the cleanliness of your room at the time of your arrival. Upon your next stay, do not hesitate to let us know immediately so that we can ask the cleaning team to deal with the situation without delay. This is a priority focus area for us, we have informed the housekeeper and please be assured that the necessary steps have been taken to ensure that this situation would not happen again. We are regularly complimented on our quality of service and so apologize again on behalf of the entire team if the response to your requests were not always been up to standard. We strive to improve our quality of service on a daily basis and will take note of your feedback. Plus, I can assure you that these facts do not reflect the attitude and mind-set of our team as our priority is always the satisfaction of our guests. These explanations, by no means, serve to lessen the inconveniences you encountered as we do understand your dissatisfaction and offer our sincere apologies once more for the issues that you have encountered during your stay. We hope that, despite everything, we could regain your trust on a future stay among us and wish you all the best. Sincerely,


User 05/07/2019

In the centre of beautiful Carcassonne, small but well equipped room air con was needed and appreciated, hotel has a lovely garden and parking is easy we opted to pay extra for the hotel car park just outside the main city walls a few minutes walk from the hotel.

"Great position"

paulm m, Sutton, United Kingdom 01/07/2019

Fantastic position in a beautiful historic place very clean in all areas, great air conditioning, super powerful shower, ice cold room fridge, everything was perfect for our 4 day 40+ degrees break. Easy bus from airport 6 euros 15 minutes, little train down into the main town 6 euros return. Food and drink in the main square not cheapest but explore the back street restaurants for better value there are dozens of them ! Definitely not Good for disabled it's all hills steps and cobbles. We had room 5 it has a great outlook.we would go again

"Nice Hotel Great Location "

Mike_B52033, Redmond, Oregon 01/07/2019

This Best Western Hotel is very clean and comfortable. The staff was friendly and helpful. The room size was average by European standards with good amenities. The location is the best as it is inside the walls of the old town. Finding the reception and parking area was difficult, but once there the staff took care of everything. I recommend the hotel as a great place to explore Carcassonne.

"Peace and quiet inside the walls"

amyemilia, Houston, Texas 23/06/2019

We loved our visit to the Best Western Hotel Le Donjon. Parking was a bit interesting to find, but we did, after calling the hotel. She gave us the address of the parking lot just outside the walls (the paid one, which was 20 euros a night). You do have the option of the free lot but we liked the idea of the car being behind walls and gates. We arrived a few minutes before the shuttle service, which was manned by a friendly and efficient man named Jerome. He drives an extremely beat up car, but that is all that really makes sense when you are maneuvering through the tiny roads and stone walls of the city. The drive inside the walls took maybe 5 minutes. If you are lucky enough to get Jerome as your driver, he will probably tell you to mention his name at the 5-star Hotel de la Cite, and ask to see the gardens. You should do this, because the gardens are really nice and you can see out over the walls to the surrounding area. We were given room 40, and Jerome knew exactly which room that was and whisked our bags there before we could even breathe. The hotel is rambling, and there are several ways to get to room 40, some of which don't really make sense initially. This room turned out to be awesome, a corner room with thick stone walls and windows which opened out on the narrow alleyways of the town. During the day, there are tons of people in the streets, but at night it is very quiet. The room had a very nice, modern bathroom with an excellent shower. There was a "sitting room" which seemed a bit dark but was nice for storing bags and my husband used the desk. The WiFi worked well. The bed was extremely comfy and we immediately began to talk about staying a second night. After rearranging some plans, and the hotel doing some rearranging too, we were able to do that. I recommend staying at least 2 days - the walled city is quite interesting and worth an extended wander. We picked up lunch at one of the shops making crepes (ham and Gruyere and mushrooms, yum!) and later enjoyed dinner at L'Escargot. The front desk personnel were each a bit different in temperament. The night manager was very nice, as was the person who helped us get the extra night. But one young lady was quite firm with my husband when he wanted to borrow one of the umbrellas - it was in a bucket that said for guests but she insisted they were "reserved" and would not let him borrow one. Breakfast was excellent, with fresh fruit, pastries, yogurt, coffee, and various cold meats, and juices. There are lots of tables and we didn't feel crowded. We hope to go back to the area sometime, and if we do I'd love to stay again at the Hotel Donjon.

"Carcassonne's Best Western"

Michael B, The Villages, United States 02/06/2019

This is a great hotel in the center of the Medieval Double walled city. This hotel maintains the extraordinary atmosphere of this city in a very comfortable manner. Walk out the front door and you step into the heart of an authentic Medieval city

"Great place to stay in Carcassonne."

User 29/05/2019

Carcassonne is a great place to visit and the Hotel le Donjon is right in the middle of this historic place. Our room was clean in an inner garden area with all the usual amenities. The staff is very friendly and very helpful.

"Getting out in the morning can be troublesome"

margeputman, San Francisco, California 27/05/2019

We stayed inside the Old City overnight. The room was fine. Nothing fancy, but definitely adequate. We had a 9:30 train to catch and confirmed morning transportation twice, for 8:10, when we checked in. We arrived at reception at 8 am only to find that no arrangements had been made and we were in a line of many travelers trying to get out of the city. They said our transport would arrive at 9. Way too close for a 9:30 train. The reception people were unconcerned about our dilemma. Luckily, some of their drivers are exceptional and I will write a separate review for them.

"Stunning location"

Sarah W, Boston, United Kingdom 25/05/2019

Eight of us had an overnight stay here before collecting a boat from Narbonne. The reception staff were very friendly and helpful and spoke very good English. We had four rooms in a pretty courtyard garden. The room was a good size, with a large, comfortable bed and a bathroom with bath and separate shower. The breakfast was excellent, with plenty of choice. Having checked out of our rooms, we were allowed to leave our luggage in the hotel while we explored the beautiful town of Carcassonne and the castle. Not only had the staff arranged taxis to take us to Narbonne, they laid on a vehicle to transport our luggage down to the place where the taxi was due to collect us, to save us dragging it over the cobbled streets. I would definitely recommend this hotel as it sits right in the centre of the old part of the town. There are plenty of restaurants and cafés, where you can sit outside and soak up the atmosphere.

AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear Sarah W, Thank you for sharing your experience following your recent stay with us. It gives us great pleasure to receive your compliments. We are delighted to hear that you were impressed with the furnishing, decor and comfort of your room. We are committed to making you feel at home in our aparthotels. It was our pleasure to organize your departure to Narbonne so you could enjoy every corner of Carcassonne. Thank you for the recommendation and we hope to welcome you again for your next say in Carcassonne. Best regards,

"Great spot Shame about the running"

User 25/05/2019

When booking in we were told room would be ready in 5 mins. 35 mins later I asked to be told I had to wait 2 mins whilst housekeeping checked room - we'd been forgotten! The room still had items from prior occupants. A/C not functioning so went back to reception housekeeping was requested to show us how A/C worked, she marched us into the room checked the heating radiator was off then opened the window before saying A/C was not working! No apology left without another word. Went back to reception and staff admitted that the A/C had not worked in the building for sometime- why the farce of housekeeping showing us how it worked? No apology. Returned to room later to find a large fan. Fan on noisy, window open very noisy / poor sleep. Next day room not serviced till late and then items not left (including soap part used bar taken away) went to reception they provided items and ......apologised, thank you. When checking out no question of how things had been or apology! Could have been a great experience if staff had been more straightforward- were they embarrassed??

AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear Wineorbeerpleas, Firstly, I want to thank you for choosing the Best Western Plus Le Donjon. I am however sorry to note that your stay did not meet your expectations. I would like to sincerely apologize for the troubles you have experience upon your arrival and during your stay. It does not reflect our will to provide our guests the best housekeeping service. I will personally convey your comments to the person in charge and make sure it will not happen in the future. Then, regarding the AC, I would like to inform you that, until this last week end, the weather was not stabilized yet as there were still some cold and rainy days in Carcassonne this is way the AC was not functioning around the time of your stay. As of today, with the sun and the summer heat back, the AC has been turned on in the hotel. I would like to once again offer our genuine apologies and hope to regain your trust on a future stay. Staying at your entire disposal for any further information. Sincerely,

"A great location for la cite medieval"

Ann B, London, United Kingdom 17/05/2019

Hotel le Donjon is situated within the walls of la cite medieval and is perfect for exploring the castle. The breakfast was beautifully prepared with lots of choice to set one up for the day. There is a garden area with trees and seating areas for relaxing in and having a drink at the end of the day. All in all a lovely place to stay.

"Fabulous place to stay"

KentMercedes, Kent 15/05/2019

This hotel is within the walls of the old city and is lovely. They gave us a lovely garden room which was larger than we had booked. It was a two minute walk from the breakfast room and was very comfortable. It was huge with a great bed and lounge area. The whole hotel was warm, inviting, comfortable with excellent friendly service. Breakfast was delicious with a great range of food. It is central to everything in the walled city. We walked down to the village of Cacassone which took us about 25 minutes.

"Would Give It 5 Stars Were It Not for the Carelessness of One Staff Member"

VWriter, Los Gatos, California 10/05/2019

This hotel is lovely and its location perfect, right in the heart of the old, medieval center of the city. My room was charming and I enjoyed the hotel amenities and buffet breakfasts. The staff on the whole were attentive and courteous. One, however, was cavalier about answering a serious question I asked. I needed to exchange U.S. dollars for euros and I had been told in advance that there were limited opportunities to do this, though it wasn't out of the question. I just had to find the right bank or exchange agency in Carcassonne. I asked the desk clerk on duty if she knew where I might exchange my dollars. She replied that there was nowhere in the medieval area (where we were) but that if I took a taxi into the new part of the city to the post office, they would provide this service. She was quite certain about this. I knew that doing this would take a few hours so I let my trip leader know that I'd be gone for awhile. When he learned what I was about to do he said he doubted very much that the post office in downtown Carcassonne exchanged dollars for euros. He called the post office, which the desk clerk should have done but couldn't be bothered, to verify what she had told me. Sure enough, my trip leader was correct. I would have wasted half a day of my precious vacation time in Carcassonne only to get no results, had I done what she told me to do. An excellent and delightful hotel stay, otherwise.

"Great location"

Ellen M, County Limerick, Ireland 03/05/2019

Great location in the heart of the old walled city you are collected from the parking area as private cars are not allowed inside the city walls. You feel like you are staying in a castle. The half board included a meal with wine in the restaurant next door which was very good, and is good value. Can be extremely busy in the summer, but nice to visit in the winter and most things are still open.

"This is NOT a 4* hotel"

Neil T, Cheltenham, United Kingdom 24/04/2019

Travelling on VeloRoute from Bordeaux this was planned as a rest day from cycling. Booked secure storage for bikes but none available. Reception staff were very poor and unhelpful. Allocated room in another building 100m from hotel. Booked double bed but got two singles and would not change. Housekeeping had to be chased at 16.00 and only left ONE bath towel for two people. Never saw Hotel Manager but got an initial response via Twitter. Breakfast was very good. Bed was very uncomfortable, good view from room, but smell from fast food joint next door. Shower, toilet were clean.

AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear Mr. Neil T, Thank you for taking the time to tell us about your experience at the Best Western Plus Le Donjon. We are sorry to read that your experience with us did not meet your expectations. Please allow us to express our sincere apologies. Rest assured that the necessary steps will be implemented to improve the quality of the services mentioned. Then, we would like to provide you with some details regarding our hotel that is composed of 3 houses : the main house Le Donjon, the Ramparts and the Comte Roger, as mentioned on our hotel profile. Thus, for your future booking, I would like to invite you to contact our reception team to specify your requirements who will do their best to accommodate you. Regarding your note on the storage for bikes, I would like to inform you that our hotel does not have one and that, following your commentary, we are currently installing one in our garden. Plus, committed to providing guest satisfaction and aware that the inconveniences you have encountered affected the quality of your stay, we did offer you an upgrade to one of our suites on your second day, 2 complementary beverages and the breakfast during your stay. Once again, we are truly sorry that these inconveniences made your stay less pleasant than expected and hope that we will be able to regain your trust and have the pleasure of welcoming you again on a future visit. Sincerely,

"Great Hotel"

dhen, Los Gatos 18/04/2019

Loved our hotel in the Fortress City of Carcassonne. Great central location, close to dozens of restaurants and interesting historical sites. Very good service and a great room (39) one of the largest we have stayed in while traveling France. Separate living area and bedroom, plenty of space to pack and unpack. Variety of rooms throughout the hotel. Some are off the courtyard while others like ours are street-side but several stories up. Our room had 35 stairs to get to but our luggage was delivered so no problem. Room was clean and up to date despite being in an very old but charming building. Very pleased with out three night stay here.

AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear dhen, It always gives us great pleasure to read about the enthusiasm generated by our hotel and to receive your compliments. We are delighted that you have appreciated the charm of your room and the services provided by our team during your stay. We are looking forward to seeing you again for your next stay in Carcassonne. Sincerely,

"Perfect Stay"

User 18/04/2019

Loved everything about this hotel. Great location in center of the old walled city, easy walk to nearby restaurants and sites like the historic castle and Church. Loved our spacious room (39) that had a separate living space from the bedroom. Variety of rooms on main level while our was 35 stairs to get to. The staff was attentive to all our needs. Breakfast was ready at 6:30am and was above average for European hotels. Bit of a walk from parking area outside the fortress. We were traveling with a tour so had our luggage delivered both ways. Loved our experience here.

AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear wendyhC5889JW, We are very happy to see that you had a pleasant stay in our hotel and that you appreciated its location inside the Medieval City. We are delighted to see that you enjoyed the space in the room and the porterage service provided. We want our guests to be able to have a great experience during their stay and we are very happy to see that it was the case for you. We hope to have the pleasure of welcoming you again for your next visit in Carcassonne. Sincerely,

"Beautiful hotel within the walls of Carcassonnee. Wonderful Staff"

User 18/04/2019

We booked to come to Hotel Le Donjon in December 2018 however this was when the drone strikes hit Gatwick. After trying with so many different airlines in London we couldn't get out to Carcassonne. I called the Best Western after my insurance said they wouldn't pay out because drones weren't covered (sigh). Hotel le Donjon were so wonderful, they let us change our booking for free to the end of March 2019. I have never known staff to be so helpful and lovely! So we came in March 2019 instead. We were blessed with beautiful weather. Even though we essentially were able to move our booking for a favour - we were given Room 7 on the second floor - which has a balcony! It was so beautiful as it had the afternoon sun in the room everyday so after a day of exploring we would get in for 5 ish and have a nap in the sun! Very clean hotel, has some lovely charm which fits in very well with the asthetic of Carcassonne. It has a lovely little courtyard in the back which is peaceful. The whole hotel is peaceful as cars are very rare during the day and not allowed in at night time. We had a coffee in the courtyard and it was lovely! Our room had a kettle and tea bags, towels, a TV with BBC News, a wardrobe etc. I would say, it is a great hotel and inside it is accessible for wheelchair users- however to get into the walls is a bit more tricky I could imagine. THANK YOU HOTEL LE DONJON for turning a crappy situation into a wonderful holiday a couple of months later.

AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear Millie S, First of all, we would like to thank you very much for taking the time to write your feedback and for sharing it with the TripAdvisor community. We really enjoyed reading your lovely comments about how pleased you were during your stay. Knowing that you are satisfied is the best reward for our team who work hard every day to provide our guest with the best services. It was our pleasure to help you with the amendment of your booking. We are also delighted that you have enjoyed the charm, the furnishing and the comfort of your room and that you were pleased with the quietness of the hotel's location inside the Medieval Fortress of Carcassonne. We hope to see you again very soon for a new experience which, without doubt, will be one of the best. Best regards,

"Felt like a princess"

thordargreybeard, Phoenix, Arizona 18/04/2019

This hotel is situated inside the castle walls. Our room on the second floor overlooked the castle spires. It truly was a beautiful and delightfully unique experience. The rooms were nicely appointed, the lobby had interesting artwork. The town inside the walls is fun to walk around especially at night. The church is lovely. A thoroughly wonderful visit. Be aware there is offsite parking with a valet which takes you to the lobby on a very jaunty ride. Totally worth the 20eu. The breakfast was delicious and in a beautiful room. This hotel will be a fantastic choice.

"A visit to Carcassonne"

ade308, Glenrothes, United Kingdom 14/04/2019

We flew from Edinburgh directly to Carcassonne. We'd arranged a transfer and were soon checking in to the hotel which stands in the grounds of a magnificent medieval castle.The rooms are adequate but fairly simply furnished and there is a lift. Although food is available in the hotel we decided to eat out during our stay and there are a number of restaurants and shops within the castle grounds. There are also a number of good eating places within the main town and taxis are readily available. Overall we had a good experience, though France tends to be quite expensive for food and drinks. The weather was not that good so I would suggest visiting in May as opposed to April which is when we were in Carcassonne. The castle is an amazing Heritage site and well worth a visit.

"Very warm and friendly. Great location"

JK_UK76, Exeter, United Kingdom 09/04/2019

From the moment we arrived in the car park outside the citadel walls we were greeted with incredible friendliness. The staff couldn't do enough for us and were so warm and welcoming. The short ride into the citadel was great with our driver, Jerome, being funny and informative pointing out the historical features of the walls as we drove past. The room itself was nothing special but adequate and placed in the heart of the citadel, was still quite special. I would stay here again.


User 03/04/2019

Very poor customer service. Very rude front desk employee, V, who should not be in hospitality business. They gave us a room in a nearby building that was much lower quality. We had no heat in the room the first night, while it was around freezing mark outside, and when we called for help, they said that device is not working; but what they meant was that the thermostat and control in the room wasn't for heating and we should have opened the hot water radiator that was hiding behind the curtain!! The second day that we learned that, the hot water wasn't flowing through the radiator. Everything was aweful in that building, smell of sewage, poor maintenance, housekeeping are a few to name. But the main building, restaurant, and location were on the very good side. Last point, although we had free parking, we were only given instructions to a lot that then they charged us 20 euros per night for it.

"nearly perfect"

Travel29232909429, Deggendorf, Germany 20/03/2019

Everything went fine. Super service. Rooms getting little old but good cleaned. Location is absolutely stunning perfect. Breakfast is super and the food overall is very good! A good recommendation! The main tower is about a 2 Minute walk away. Super! Secure Parking available and a Shuttle-Service is 24/7 available.

"My stay in Carcassonne"

User 17/03/2019

Nice stay in a historical city. Good bedroom, nice bathroom. Breakfast voild be more extendive. Eggs were doaking in water. No croissants. Whzt Wi rezlly liked was the taxi service to the car. 20 euro is expensive but driver was really friendly

"Excellent hotel;"

MorganSmith2014, Santa Fe, New Mexico 11/03/2019

This is the place to stay if you go to Carcassonne. It's within the walls, very comfortable with excellent rooms and the service is good. The young man who drove us to the hotel from the parking area - Jerome, I think - was especially helpful.

"A perfect stay and location"

bobkalka, Georgetown, Texas 04/03/2019

My wife and I spent a single night here after a week in a Marriott suite in Madrid, and to be honest, this hotel was the far better experience! I was a bit nervous given the relative reputation of Beat Western in the US, but this was far closer to a high-end boutique hotel. Classy inside, most of the staff was cheerful and warm, great breakfast, super room. Couldn't be happier with the stay.

"Poor "

User 23/02/2019

Very slow and rude reception - not acknowledged and long waits. Door did not lock on room. Permanent siren noise in room. 1 teabag on courtesy tray. Hairdryer short circuited. Fire drill at 11pm and no one in reception to advise what was happening. Bar not open - sign that it was open until midnight but no one to serve.

"Great Location inside old city walls"

rosieox, Las Vegas, Nevada 18/02/2019

We loved the location of this hotel. It is located right in the middle of the walled city. The rooms were clean and plenty of room for the two of us. The staff was very friendly hand helpful. There are plenty of restaurants/bars nearby. (We were there in January and many were closed) You are also about a 30 minute walk from the new city. We loved the hotel and the city and would stay there if we return. Hint… if you are walking to the hotel from the train, enter the city from the main gate. If you enter the city from one of the back arches by the hotel, you will have to walk up a major hill with steps. It is much more gradual climb at the main gate.

"Loved the location"

vaguetravellers, Sydney Australia 02/02/2019

The hotel is in a very atmospheric spot in the city walls. Staying inside the walled city was a good experience, particularly for our companions who had not visited Carcassonne before. The room was reasonably basic but it was comfortable and we thought it was a fair price for the location. As others have mentioned, taxis need to drop you off and pick you up from the hotel car park and a hotel employee will ferry you and your luggage down. He was friendly and was good enough to take us onto the station when the taxi did not turn up at the requested time. Our only criticism was that the front desk was not helpful when we were there. When we checked in they recommended booking at the restaurant next door if we wished to eat there that night but sent us out in the rain to do that. The guy in the restaurant was very surprised to see us in person. There was a sign in the nice bar area saying to ask the front desk for service (it was around 5pm) but we were told that there was only one person at the desk and they could not leave the desk and come to the bar to open a bottle of wine. (And then when we left the hotel a few minutes later there was noone at the desk anyway). There was a couple of other glitches, but none were major and we still enjoyed our time there. Most of the reviews don't mention this so perhaps they were still recovering from a busy Christmas.

"Excellent hotel up in old town Carcassonne"

Nordgaard, Herning, Denmark 04/01/2019

This hotel is in the center of the Carcassonne Castle a medival village on the top of the hill. Location is fantastic and the hotel is first class with fine service, spacious rooms and a nice garden. No problem to have our dog with us. You are set back in history as you enter the door to the hotel. This is also for a romantic night or more. Can really recommend. Please notice that you can't drive up to the hotel. You have to address the gate to the castle parking and they will bring you and your luggage up to the hotel. Very fine service.

"Average Price / Quality Ratio"

MrLoo, Antwerp, Belgium 02/01/2019

My wife and I stayed 3 nights at the Best Western Le Dijon The website of the hotel exaggerates the room size and is in general not representative for the hotel. We enjoyed: - the good breakfast - WiFi worked well - The central area of the hotel is quite quaint But we also felt that: - our room was quite small - our shower head did not work very well - flooding the bathroom - out of season, the 20€ per day parking rate felt excessive (60€ for 3 days) - people that parked for free in the public parking spaces were also picked up by the hotel - overall the price felt a bit too high - especially if you add the 30€ breakfast charges Maybe the small garden makes the place nicer in summer - but we would not stay here again

"Location, location, location"

TheWholeTruthES, El Rompido, Spain 31/12/2018

As said, excellent location, the best in la cité. And appointment is correct in every way. but, staff is scarce. Reception was in the capable hands of a single person, which meant Long long waits. And rooms were not ready for long long waits. And afterwards the bar was unmanned and two groups of 4 left with no service. Room is tiny, but adequate for what we expected and needed. Tiny room, no view, nice and cosy temperature, bathroom beffiting a Campanile or Ibis Budget....but you don't go to la cité to sit in your room do you? Would I recommend it? YES Would I go back?: Well after a few stints in Disney world, maybe not...but if I have to for some family or friends visit, most definitely I wouldn't hesitate to book and stay at this property.

"Warm welcome"

VillefrancheTravel, Carcassonne Center, France 22/12/2018

Thanks Manon for the very warm and friendly (multi-lingual) welcome upon arrival at the secure car park and a big thank you to Jerome for the mini-tour en route to the hotel in the complimentary shuttle. Check in with Vincent was swift and pleasant meanwhile the super efficient Jerome booked us a nearby restaurant for dinner and carted our bags to our room. Rooms are smallish but clean and comfortable with tea/coffee making facilités and a few minibar items. Stephan the barman is interesting to talk to and serves delicious cocktails and wines. The bed was very comfortable and our room had incredible views. In all a prefect stopover address with a great team to take care of you when visiting fascinating Carcassonne.

"Great hotel in the centre of the medieval city"

doogiekorb, Sydney, Australia 20/12/2018

Nice , quiet and comfortable rooms . Great location for a couple of nights in the medieval city of Carcassonne. Breakfast was included for us, and was more than enough . Staff were helpful. We travelled by taxi to their check in area outside the walls of the city, then their shuttle took our luggage whilst we walked the 5 mins it took to get to the hotel .

"Cosy and Excellent Value."

Brian S, Melbourne, Australia 10/12/2018

We last stayed at this hotel 10 years ago as a base whilst we explored many of the great attractions. Our return this time was unfortunately short, just one night on our way to Spain. It was as we remembered and we will make sure we return to further explore the old city and surrounds. A few things had changed, mainly the secure parking and transport to and from the hotel itself. At 20 euros it was better than using the free public area and carrying bags 10 minutes along cobbled streets. The rooms were small but effort had been made to ensure they were well equipped. Fridge, kettle, limited supplies of coffee/milk, adequate toiletries etc were provided. We found the bed comfortable despite the pillows being past their use by date. Staff were, as expected, helpful and courteous and breakfast set one up for the long day's travel. Compared to many establishments in which we stayed on our trip, the Best Western in Carcassonne was excellent and overall great value.

"Lovely hotel"

Caro085, Girona, Spain 10/12/2018

I stayed here for one night, and I had a lovely experience. The hotel is located inside the medieval city, which gives a lovely and authentic atmosphere. The hotel itself is really cozy and the hotel staff really friendly. I would definitely come back :-)

"Location, Location, Location"

Antoinette K, Dublin, Ireland 06/12/2018

Best Western situated in the heart of La Cite - best location. Great service at reception check in and service for bar in the evening. Hotel nice and cosy - bathroom very large and view from Room 1 the Castle Turrets :) Excellent breakfast and staff very pleasant - in all very reasonably priced hotel for its location. Many Thanks !

"Fantastic Location"

Maccyoz, Melbourne, Australia 02/12/2018

Fantastic location inside the city walls in a beautiful old building. We had a great room, very large and views out the window of this magical city. The common areas were also lovely with nice spots to lounge and have a drink. Breakfast was also very good and staff were very pleasant.

"Nice place "

User 05/11/2018

Hotel Le Donjon is very nice. The service staff was excellent on all occasions. They have a private parking area outside the walls and will come and get you and take you to your car as long as it's before 8pm. 20 euros parking fee. A bonus not having to haul your bags all that way. The room we had was nice sized. WiFi worked very well. The bed and pillows were quite comfortable. The bathroom was a little dirty. The underside of the toilet seat was disgusting. That's kind of picky of me but I have not seen that in a hotel of this quality ever.

"Amazing location"

User 30/10/2018

The advantage of staying inside the city walls is that the streets are empty of tourist at night and the morning. Excellent breakfast in a beautiful setting in the hotel's courtyard. Very friendly and helpful staff.

"A welcome stop on a trip through Southern France"

User 27/10/2018

We unfortunately decided to go to Southern France right in the middle of heavy rainstorms which created flood conditions along most of our path. But we reached Lourdes and found the Best Western. We were happily surprised by our room and enjoyed a nice meal in the restaurant. The next day we were able to leave our car in their car park and walked to see the sights and attractions of Lourdes; returning hours later. The staff was engaging, polite, and professional. It was a nice visit overall and the Best Western was the linchpin.

"Reasonably priced and surprisingly nice room in old Cité"

LoveToTravel524, Santa Cruz, California 20/10/2018

We easily found the parking lot and were greeted warmly. Agreed to pay the 20euro for one night in this lot. A porter took our bags to our room and we easily walked into the old Cite. Had some lunch and then checked into our room #2. It was a basic queen room(for a reasonable price) and was very spacious including a sofa bed. Had a mini frig and hot water kettle. We did not pay extra for their breakfast. Wifi worked great. Had dinner that night at Restaurant Adelaide. We walked into the lower town over the bridge both in the evening and the next morning for the Saturday market. Just about 20 minutes. A great one night stay!

"Spend a night inside the ramparts"

RicherTrips, Monterrey, Mexico 17/10/2018

GPS wasn´t enough to find the collective parking outside the ramparts, that works for all the hotels inside. We had to ask locals and still had a hard time. Once we found the parking place, we got in a very small car that fits the gateways. It was an adventure to ride this car to the cité. We arrived early, so the rooms were not available. Our luggage was taken care; they must have a huge storage room, since many other guests did the same. It´s amazing to be inside the walls. But since it was July 14, we were asked to evacuate the cité before sunset, because of the fireworks. We were surprised to see how big the hotel was, with lounges, restaurant, bar and garden. Our room had a king size bed and a tub. You have to take a flight of stairs to reach the elevator. There are also some extra rooms behind the garden.

"Expensive and Over Priced"

User 17/10/2018

Expensive and over priced. Hotel understaffed, Rooms not cleaned properly, towels not replaced when requested, dirty cups left in room for days. Lighting in rooms abysmal and generally no warmth and friendliness. Bottled water provided in room on arrival but when I queried why none was left for the other days I was told it was for the first night only and could be purchased, which I thought was petty. No Manager was apparent during our stay and most of the staff "seemed" to be under a severe work load. Hugely disappointing expensive stay in a Hotel which boasts 4 stars but in my opinion would struggle to achieve 3 stars elsewhere.

"Location matters"

phils_dad, cheshire 13/10/2018

There is surprisingly little accommodation in the old city. We were placed in the annexe which proved to be no problem. The good sized room was good standard with everything you'd expect inclu en-suite, TV, coffee making, fridge, safe, etc. Everything nice and clean. Staying in side the old city was great. Crowds go home at night so very quiet late on. Highly recommended so long as you are happy with the price.

"Fantastic hotel, great location & friendly staff"

kehoec3, Dublin, Ireland 10/10/2018

Wonderful 2-night stay in the Cité. this hotel was wonderful, we stayed in a room in the courtyard - lovely walk out to a small square with lovely plants. the room was lovely with a large bathroom and very comfortable bed (only slight downside was it was 2 twin beds pushed together to from a double). the reception staff were very friendly and helpful, full of smiles. breakfast wasn't included in our booking but we had breakfast on the second morning and wished we did so ok the first morning as it was excellent! the hotel's location was perfect for visiting the Cité within walking distance of any point. excellent stay!

"Good hotel right in the heart of Carcasonnee"

australian012017, Brisbane, Australia 04/10/2018

We stayed at the Best Western in a superior double room. The location is perfect, walking distance to everything. While the town is awfully busy with tourists during the day, it is absolutely magical and peaceful to walk the ramparts at night - would highly recommend. The staff are friendly, and helpful. There is private secure car parking very close to the hotel (you must prebook this) which was very helpful. We wouldn't hesitate to return here and would highly recommend staying here to anyone. Thanks to the staff for an absolute perfect stay.

"A hidden oasis "

AAExpress, California 02/10/2018

What a phenomenal place - tucked away behind a medical castle in Carcassonne, FR, this hotel is amazing. Your luggage is taken by taxi while you walk 200m to this hidden oasis located near the city center of the castle walls. The welcome is gracious, multiple languages spoken and beautiful, medieval ambiance throughout the grounds. Rooms are clean, spacious, wifi, tv, hairdryers, and in-room coffee. A beautiful breakfast is prepared (additional fee) and satisfies most early morning risers. If your anywhere near this town in the coming future, book it!

"A lovely old hotel in a magical place"

retiredhikers, Pasadena, California 02/10/2018

We stayed in the main building. The hotel has a very effective shuttle service from the parking lot outside the walls. The drive through the city in this tiny car with your luggage intact weaving streets and tourists is worth it. Our room was large, meant for 3 people even though there were 2 of us. The hotel is old, but bathrooms were totally updated and the Air Conditioning worked perfectly. A lovely buffet breakfast in a hotel right in the middle of a fantastic walled town. Great service from the staff as well. What more can one ask. Expensive, but location, location!

"If you come to Carcassone, well worth a stay"

MadCookKath, Sydney, Australia 19/09/2018

Great hotel. Rooms spacious, bathroom good size. Very reasonably priced. Excellent value for ,oney. Great selection for breakfast and is open early till late which is a lovely surprise. Staff are extremely friendly and knowledgeable.

"Quaint "

Monophoto-1, Saratoga Springs, New York 16/09/2018

Stayed here while on a tour of the region. Room was adequate and comfortable. Good breakfast. Good location in the old city. Building is obviously old and has been repurposed. It's very chopped up with multiple levels and odd staircases. Some of the stairs are tilted and potentially difficult for older people.

"Great value for money"

AliNazeing, Nazeing 08/09/2018

Great hotel in the middle of La Cite. The room was fine and the staff pleasant and helpful (they spoke at least 3 languages). Good place to stay to see round Carcassonne. The buffet breakfast was adequate and plenty available.

"Lovely Hotel"

User 29/08/2018

Either in the Hotel or in one of the many annexes a lovely place to stay. The continental breakfast is really nice but the eggs and bacon part of it is awful. But hey you're in France not Blighty so be careful what you wish for. The rooms are excellent and the grounds lovely. The restaurants around about are excellent so DO NOT book DB&b. Would I a heartbeat

"Jewel in the Crown"

stubbscats, Toronto, Canada 28/08/2018

The location of this hotel could not be more perfect, that goes almost without saying. But the hotel itself was superb. The staff were warm and incredibly helpful and we had the loveliest room. It was spacious, the bed was super comfortable and the long, thick drapes gave it an unexpected air of elegance - totally fitting in a walled, medieval city! The hotel has a charming, interior garden with lots of places to sit and relax from the heat and bustle of the crowds that jam the narrow streets just outside. We bought sandwiches after our morning trek around the castle walls and we escaped back into the garden to enjoy them. It was a beautiful oasis. The garden is also where the hotel serves breakfast. We loved this place.

"Perfect location, great character "

Burt68, Northampton 27/08/2018

Stayed here for 3 nights as part of a Riviera Travel holiday. We stayed in ‘Les Remperts', a short walk from the main hotel building. Les Remperts is an old building with lots of character, including a stone staircase and library/ sitting area. Our room was modern in design, and although quite small was comfortable and clean. The air conditioning was very effective, something we appreciated during the heatwave we were experiencing. The location is fantastic - right in the centre of the old city, with dozens of restaurants and sights on your doorstep. We had breakfast in the main hotel and this was excellent, with cooked food, cold meats and plenty of fruit. The main building is really historic and charming with a delightful lobby and garden where you can sit outside. The staff we encountered were professional and friendly. I can definitely recommend this hotel.

"Perfect location for exploring carcassone."

Sue C, London, United Kingdom 25/08/2018

A lovely hotel right in the centre of town. Beautiful garden at the rear for reading and relaxing. Good, adequate breakfast. We ate in the brassiere next door which is open to the public so you need to book. Our room was at the front of the hotel overlooking the shops but it was double glazed so no noise from outside. The AC was very efficient which was a bonus as it was very hot when we stayed. Bar service was slow which is my only criticism.

"Great location but.....there is a but"

Nick G, Hampshire 23/08/2018

On the plus side, the hotel is superbly located within the city walls, the staff are excellent, the breakfast was superb (for France) and the room was very comfortable On the negative side, housekeeping was very slapdash; bins not emptied/ glasses not taken away/ laundry bags not replaced. In mentioning this to a couple of the staff, I was invited to fill in the comments form and leave it with them.......this to me suggests that it is a known problem and that no-one wants to tackle it there and then. If not for this minor irritant, the hotel would be worthy of a higher rating

"Super location"

George P, Colchester 16/08/2018

The hotel could not have been better sited. It's in the heart of the citadel close to the chateau and ramparts. Restaurants, cafes and historic sites are close by. Being good weather we had breakfast in the garden, which is a peaceful area to sit. We thought the breakfast choices were very good and just what we wanted. Our only negative comment was that there were quite a number of stairs to our bedroom, with the lift not that convenient. We managed but it could be a problem for anyone with restricted mobility.


antonis k, agia paraskevi 02/08/2018

It is an excelent hotel. Its distance from the train station is about 10 km, we used taxi till the gate of the town and after that a car from the hotel took us and our baggages till the hotel. Our residence there is unforgetable.

"You need to stay here!!"

NorCal-Joe, Benicia, California 22/07/2018

Yes, you need to stay here. It's a location that you'll remember for the rest of your life, with the evening and early morning access to the castle allow you to wander free of crowds. Memorable and incredible to watch the sun set from the castle, then walk the uncrowded streets that night and the next morning. We parked at the hotel's paid parking lot and the hotel's shuttle was a ride worthy of Disneyland - tiny van navigating even tinier streets full of visitors. We felt like VIP's. The hotel staff was friendly, welcoming and accommodating. Air conditioning was superb and quickly cooled the room on arrival, but was not needed in the evening after the sun went down. Our room overlooked the street and was completely quite with the doors closed, but it was great to relax in the room with the doors overlooking the street open while listening to the activity on the street. A solid hotel in a magical location.

"Very central"

Jean C, Sitges, Spain 17/07/2018

Seemingly part of the old city . Quirky pleasant room so near to everything. comfy large bed . Chose secure parking 20 euros a night this includes transport to and from the hotel which is definitely needed .Not sure if the free parking includes transfer. Had a drink at the bar wine 3euros . One small bottle of beer 7euros -ouch !! Ate outside of the hotel as there was a great choice. Staff were very pleasant and helpful. Not cheap but will stay again for longer to explore.

"Very nice, expensive though"

Ali G, Stroud, United Kingdom 15/07/2018

Very pleasant room with comfy bed and nice little private area outside to sit and have a coffee, friendly helpful staff, carpark with cute small van shuttle service to and from the hotel, fab location and a decent breakfast served in the pretty, cool and shaded garden. Price tag is high but that's what you get for this kind of location!

"Really fabulous visit with friends"

CarolVerity, Barnet, United Kingdom 30/06/2018

What a lovely hotel in the heart of Carcassonne. Charming staff. Great breakfast and the rooms we were given had their own private patio so we were able to eat breakfast outside in the morning sun. All was totally glorious. Do not miss staying in the heart of Carcassonne for a truly memorable experience.

"Great Place to Stay within the castle walls"

johT595BO, Bath, United Kingdom 29/06/2018

A lovely cool room with en suite. Great location for exploring the city. Also nice to sit in the garden with a glass of wine. Staff are friendly and welcoming and the breakfast was ample, ready for our 43k cycle. Only issue would have been good to have permanent bar staff.

"Best place to stay"

jill4272015, Hollywood, Florida 20/06/2018

Inside the castle walls there are only 2 hotels. Otherwise it's a schlep. Really nice and convenient. They drive you through the city and that in and of itself is fascinating. The rooms were lovely and the staff was great. We had to wait about. Half our for them to pick us up outside the ramparts but otherwise it was fab.

"Great location"

Michael B, Cincinnati, Ohio 15/06/2018

We couldn't have asked for a better first night in France period Carcassonne is wonderful and the hotel donjon is quaint, quiet and in the perfect spot. The staff is very helpful and their dinner recommendation of Adelaide was perfect for us.

"Very Good"

FlyingtotheSun, London 10/06/2018

Excellent stay. I don't think you could find a better location in Carcassonne. Amazing location right in the heart of the old city. A little hard to find if you don't check the map fully first. Juliet balcony overlooking the lively street, ideal for watching the world go by. Comfortable bed and kettle provided in the room. Some noise from dustman etc early in the morning but it is worth having that for the location. Restaurants and the main entrance to the castle (tickets available on line to beat the queues) are a stone's throw away. The area of the bedroom with the wardrobe is a little too dark to and brighter lighting would help here. It would be easy to overlook something in the wardrobe when leaving due to lack of light. A bus meets flights at the airport, although posted timetables for the return journey on same dates were not consistent, giving very different times. There was a problem with the transfer back to the airport, when the electric shuttle car (no cars allowed in the city) to the taxi did not turn up.

"Between average and good"

_ros_allen, Loughton, United Kingdom 09/06/2018

Carcassone itself is like being in Disneyland. Turrets, age, vistas....all going for it. However, the hotel itself was a little understated. Comfortable enough, all facilites, clean towels.. quite expensive.....But after our previous hotel, in truth it was a bit bland; No theatre. Breakfast was OK, (but I always feel standing in front of a buffet takes up too much time and effort at break of day and personally I would like table service again). But clean and comfortable. Less style than I would have liked.

"Our Wedding"

Julie R, Prague, Czech Republic 05/06/2018

Thank you Jenna, Eric & all the team for making our day so special. We had an amazing time & the staff were exceptional. All our guests were highly impressed & we look forward to returning to this fantastic hotel. Kind regards Julie & Michael

"A lovely oasis away from tourists in a historic town"

NealLucy, Toronto, Canada 27/05/2018

Charming, comfortable, lovely large room, great breakfast. We very much enjoyed our stay. Carcassonn has become quite busy and full of tourists and this hotel is a lovely oasis in this historic city. Parking is outside the walls, but included in the hotel rate and they pick you up and drop you off at your car.

"Excellent hotel"

Lizziehill, Edinburgh, United Kingdom 25/05/2018

Had an excellent stay at Hotel Le Donjon in May, a trip to celebrate my husbands birthday. Lovely hotel right in the centre of the castle, quiet comfortable, large room, with all the facilities you would expect. Very nice, helpful staff and a reasonably priced breakfast. Highly recommend.

"Fantastic location/great staff"

mbrinkley3, Phoenix, Arizona 23/05/2018

This hotel is located inside the walled city thus providing a great location next to everything, including really good restaurants. The staff was super helpful about helping us when the trains stopped running because of a strike. They went beyond what one would expect. This is a comfortable hotel. The only reason that i did not give it 4 stars is because it is a tad tired and needs refurbishment. But it's better than a 3.

"Lovely building but room not great at all"

mdowls, Manchester, United Kingdom 23/05/2018

DO NOT book a classic room! We were sent to the “other building” which is lovely on the outside and has an impressive stone staircase but the rooms are poor. The rooms are small, basic and cheaply furnished. Unfortunately I would say it was worse than some budget hotel rooms I have stayed in. No iron and the main hotel down the street if you needed one. The hairdryer looked like an antique. We tried to upgrade but were told they were full. If you look more carefully than we did you can see the difference in the photos. To be positive the main hotel looked lovely. The staff were friendly and spoke good English which was helpful. All in all if you stay here book the superior room the small price difference would be well worth it. I would not stay in a classic room again. I would probably recommend staying outside the medieval city and paying more for a castle view.

"I wish I could give it zero stars"

KSMeadowlark, Topeka, Kansas 19/05/2018

We were banished to auxiliary hotel because rooms were full in main hotel. If they suggest this, go elsewhere. No air conditioning, flooded bathrooms, uncomfortable bed. Noisy square outside tiny window until after 2:00am. No one answers at front desk of main hotel until 45 minutes after my initial call. Finally on third try, someone answers only to be told they couldn't help. Wi-Fi doesn't work. Long black hairs on wall of bathroom. Dirty stained carpet. I am so disappointed. I had read such glowing reviews of this hotel. So glad that my stay is only one night, so I can escape to a nicer place for tomorrow night. If you are banished to “les rempert,” you need to greatly lower your expectations. Les Remperts must mean “awful accommodations.”

Bénédicte C, Responsable réception at Best Western Hotel Le Donjon, responded to this review
Dear KSMeadowlark, Thank you for taking the time to post your review on this site. First of all, please accept our apologies for any inconveniences caused by the issues you have raised. Your feedback is valuable and we are very concerned to learn of your dissatisfaction during your stay. You are quite right in your assumptions that we did not meet your expectations and I can assure you your experience was the exception to the rule. However, I hope this will not deter you from returning to our hotel. I have shared it personally to every concerned department who are looking into details immediately to assure that such situations do not re-occur in future. We would certainly welcome the opportunity to restore your faith in our hotel and I would ask that when you are planning your next trip to Carcassonne, that you contact me directly to kindly give us a second chance and I would be delighted to personally oversee the details of your stay. Sincerely,

"Fantastic stay"

User 16/05/2018

Having clearly read the details of the hotel on their website and on i was aware that the hotel had rooms in the main building and in outbuildings "les remparts" as suggested in the name!!!!!! As I wanted nice rooms in the main building I booked superior rooms and followed up with an email to Reception which was immediately responded to and confirmed by the hotel. The Reception staff were great and very friendly and helpful.... I asked for some extra items to be sent to my room on my way out in the evening and they were immediately dealt with. The room was comfortable and extremely clean.....I admit a little dark but the building is very old and situated in narrow walled streets! They have decorated in keeping with the age and design of the hotel with a few extra modern touches. We did not have the buffet breakfast the next morning as there are many cafes around, but were offered an express breakfast in the bar area for 7 EUR which was well priced for a hotel right in the centre. When I asked about the guided tour of carcassonne with a "knight" advertised at reception they immediately made arrangements for us to join free of charge as guests of the hotel. It was very informative and good fun. Having read on the website that you could take free parking outside the city walks or use their private parking with a shuttle service to the hotel for 20 EUR we decided to opt for that which again was excellent and on calling the hotel to say we had arrived at their car park they immediately sent a friendly driver who came and collected us and our luggage and took us to the hotel and returned us again on departure. All in all a fantastic comfortable clean stay with friendly service. I would say to anyone that has negative comments on price and rooms etc that you need to remember you are staying in a very touristy town and this is one of only two larger hotels within the city walls.... so prices are going to be higher. Also it's very old but clearly shows this on the website and shows that there is an outbuilding with rooms....however it's literally 5 mins round the corner from the main hotel. I would not hesitate to recommend staying in the main building which had great proximity to the chateau and lovely views especially in the evening after the tourists go home.

"Unbeatable location!"

Willbeck, Fox Island, Washington 11/05/2018

We are here now and I feel so strongly about this hotel that I am writing immediately! Carcassonne is an amazing place. If you come here, you MUST stay within the walled city. The room is comfortable, clean, the staff is gracious and eager to take care of your every need, and the ease of parking and being shuttled into the walled city is so convenient. DON'T MISS OUT!!!!

"Great location"

Jane T, Loughborough 04/05/2018

This hotel is right inside the walled medieval city but be aware you cannot take a car inside the city walls. The hotel can advise you on parking. The hotel is in an old old building, all beams, low ceilings etc downstairs. The staff were very helpful and a delightful porter brought my luggage up from the car park. This involved a tricky route in a narrow vehicle through cobbled alleys designed for defence and for donkey carts. There is a lift up to the accommodation and my room had wonderful views on two sides. I was a bit surprised that the hotel has a four star rating...a few minor gripes but they do mount up. The corridors and bedroom were a gloomy brownish beige, the lighting was weak so I actually needed a torch to find things in my suitcase or read in bed. I stayed three nights but was supplied with precisely two tea bags and two mini milk pots ! Luckily I bought my own supply. The hairdrier worked, hurray, but only blew cold air so again, I unpacked my own. Despite these gripes, I enjoyed my stay as the staff could not have been more helpful and the location is excellent for sight seeing and for a variety of cafes.

"Possibly the worst hotel ever"

neepling, Oxford, United Kingdom 01/05/2018

We got suckered in with lovely pictures of a great medieval hotel. Turns out that they run the hotel over 3 buildings,we got the joy of staying in their youth hostel building whilst paying 4star prices. Really enjoyed having to walk 10 minutes across town in the rain when our keycard stopped working, then 10 minutes back once somebody finally deigned to help us. 1 hour total wasted time, 20 minutes in the rain. When we wanted to leave, they refused access to our luggage and just smirked at us. Terrible place! I could go on- when we went to main hotel and asked if there was a bar, the staff recommended anywhere else! Just book somewhere else.

Bénédicte C, Responsable réception at Best Western Hotel Le Donjon, responded to this review
Dear Sir, dear Madam, Thank you so much for taking the time to detail your recent experience at the Hôtel du Donjon. Please accept our most sincere apologies for the obvious disappointment caused and rest assured that your feedback has been taken most seriously. We hope to have the opportunity to welcome you back as this will be an opportunity to prove that your experience is rather an exception that the rule and to show the high quality of service we aim to offer all our guests. We remain personally at your entire disposal and will be happy to assist with your next booking. Warm regards,

"Right in the heart of La Cite what a magical place to stay"

Kiwish, Dublin, Ireland 29/04/2018

The location is amazing - right in the heart of La Cite. We availed of the parking and got a lift to the hotel which I would recommend as a little luxury. The staff at reception are very friendly and helpful. I needed extra pillows as I was pregnant and despite the hotel being booked out they searched until they found me some. Our room was quiet and had a small balcony area which was lovely. I thought that breakfast was overpriced in terms of what it advertised, having said that because we thought it was expensive we didn't partake in it. Also the carpets needed a better vacuum than they had. But if you're flying in or out of Carcassone treat yourself to a night here. We'd go back in a heartbeat.

"a disappointment"

dinonorwich2016, Norwich, United Kingdom 26/04/2018

Right in the middle of the Cite this should have been a special experience. The hotel is old and therefore rather dark but our room, in the garden annexe, sounded much lighter. In reality is was even darker as the 2 windows overlooking the garden didn't get much in the way of sun and were covered in net curtains. The other smaller window overlooked an alleyway and had a little late afternoon sun. This showed up the fact that the room hadn't been dusted for several days by the look of it, although the facilities were very clean and the bed comfortable. Dinner was an extremely noisy affair, more like a canteen,with what looked like a full house and no doubt several groups. The food was average and the Starter of crudites a ridiculously large portion of salad! The meal was very average, as was breakfast on the following mornings. An overcrowded room, cold scrambled eggs with greasy bacon and sausages. Why bother to cook English food when the local fare is better? A very limited choice though with tinned fruit salad quite unacceptable in a country which prides itself on its' food. There WAS a small supply of apples and bananas for those who wanted them ,but all in all it was disappointing. The best thing was being able to have a cup of tea outside our room sitting in the small garden in the sun.

"Good stay"

Brian M, england 22/04/2018

Stayed 2 nights in a room in the garden. Room very good and bed was one of the best we have slept in. Breakfast about average. Great place to stay if you are staying in Carcassonne. Lovely in the evenings when all tourists have left. Worth the money to stay in the citadel

"average room in annex"

JoanCDallas, Dallas 19/04/2018

We stayed in the annex building. The rooms were fine but the temperature of the room was very warm. We tried to open the windows but it was so windy we could not leave them open even a crack. Carcassonne is lovely. Great pictures after dark.

"Lovely friendly hotel"

561Sharri, Nottingham, United Kingdom 07/04/2018

We stayed as a family (6 adults) for 4 nights and had a wonderful holiday. We took a taxi from the airport and the driver kindly called through to the hotel who arranged for us to be picked up. All of the hotel staff were friendly and very helpful and made our stay so enjoyable. We thought the beds were comfortable and everywhere was well cared for and clean. We look forward to a return visit and would have no hesitation in staying at Le Donjon. Highly recommended.

"Staying inside the Castle"

Philipp B, Stanford, California 05/04/2018

When I visited Carcassonne with my sister I decided to book this hotel for us - mostly due to its insane location inside the medieval village of Carcassonne. I liked every aspect of our trip. Arriving: Due to me booking via a website I use very often upon arrival we got a free upgrade to the higher category (room 1). The receptionists were very nice, gave a lot of advice and spoke english well. Room: The Room (1) was beautifully furnished, had a very comfortable bed and the best: view onto central building of the city through the window (little downside: across the street there was a restaurant - the customers could theoretically look inside the room if the blinds were not closed). The bathroom was very big and had a nice shower. Breakfast: Not as big choice as some other Best Western Hotels but very good quality. I would have wished for a real coffee machine, but the Nespresso was okay. Hotel: the hotel has a medieval look inside and outside - mixed with modern elements. Would recommend 100%

"Great hotel in a brilliant location"

Holiday124, Nottingham, United Kingdom 03/04/2018

Stayed here (in les ramparts building) over the Easter weekend, lovely hotel. Friendly and helpful staff especially the porter who took us down to the room in les ramparts on arrival and picked us up and took us down to get a taxi on departure. So glad we decided to stay in La Cité rather than in the town as it is an amazing experience and the hotel location can't be beaten with the medieval city and lots of nice restaurants on your doorstep. We had a room on the second floor, it was quiet, clean with comfy beds and had nice bathroom with a decent shower. Had breakfast twice during our stay at €15 each which was good with a good selection of hot and cold food

"Never gain "

User 02/04/2018

We asked by phone call before booking if they had any 4 adults room left so to have a nice room, and in case there wasn't to take 2 double rooms to rest properly. They told us they had one junior suite with a double bed and a sofa bed for 2 people so we booked it. But at our arrive we had a little (160x80) supplementary bed and an individual sofa bed... We asked for a change but the hotel was full and they had given us the best they could... (4**** hotel??) Nobody took our luggage to the room... We had just 2 glasses and 2 mugs for the usual coffee and tea at the room, so we asked for the other two we needed and they asked us to take them from the frontal desk instead of bringing them... So with kind of a joke I let her knew that's wasn't going to happen at all... As she did with our bed sizing problems. For sure I'll go to Carcassonne again and spend a weekend there but there's no way I'll book a room in this hotel.

"Great place to stay"

domdab, Chalfont St Peter, United Kingdom 28/03/2018

It's lovely hotel just inside of Medieval City.Very stylish inside , rooms quite big (nr8) with quite nice views of la Cite.Very clean , staff warm welcoming , helpful and speaking few languages.Its worthy of his price , I am sure will back here again.

"Lovely Hotel in the heart of the MedievalCite"

User 25/03/2018

The Don Jon is a lovely hotel with a very nice restaurant next door. Stayed here for 2 nights in a beautiful room in the annex behind the hotel. We had a very pleasant stay and would happily stay here again.

"Wonderful when the ‘tourists' leave"

NanAnnMann, Sparks, Maryland 21/03/2018

We stayed at Hotel le Donjon for one night while visiting. It was a little hard to find but the staff were delightful once we got there. The room was large and well appointed with a spectacular view over the castle and ramparts. Breakfast was complimentary with croissants and coffee. I understand a more filling breakfast is available and was told by another guest that it was good. For those who have been to Carcassonne before, the hordes of tourists really overrun the old medieval city. The beauty of this hotel really becomes evident after 6:30 pm. Every leaves and you get to walk around the speculator city with it all to yourself. I got up early, walked around. and took photos. I saw maybe three people. It was an amazing experience. It was really a wonderful stay.

"INSIDE the cite walls"

peacethroughtravel2, Grosse Pointe, Michigan 19/03/2018

Very friendly staff, getting into the cite from the car park area was a breeze- they are very well organized and have all the details worked out. Our room had a view on two sides and was terrific in the main building.

"Excellent hotel"

elsie25, Leeds, United Kingdom 17/03/2018

This hotel is in a fabulous location, feels like you are staying in your own private castle. Stayed in a superior twin room. The room was very quiet, average in size with French windows onto a private patio. The room was very clean, comfortable beds and pillows, tea and coffee making facilities which were re stocked daily. Stayed on a room only basis but took the express breakfast which was very nice. The staff are lovely. Very helpful and pleasant. The hotel is decorated in a traditional manner which blends in nicely with the magnificent surrounding area. I would not recommend staying in the medieval city if you have difficulty walking. The cobbled streets and access to restaurants I feel would cause a problem. I would definitely stay here again and can highly recommend Le Donjon.

"Best location and good value"

retiredcanadian_wpg, Winnipeg 11/03/2018

The staff were extremely accommodating, assisting us with taxi and driving us to the gate to meet the taxi. The room was clean and the bed comfortable. The only downside was there was not a walk in shower, and accessing the bathtub was not possible for me. As I was only there one night this wasn't an issue. The old walled city is easily strolled around in a day from this hotel's location. The breakfast had a good selection and staff maintained the buffet well.

"Staying Inside the walls ... ahhhh"

Royce G, Spokane, Washington 19/02/2018

While there are many good choices to stay outside the walls, there are only 2 hotels within the walls, and, if the more elegant de la cite doesn't fit the budget, the Best Western le Don Jon is atmospheric, clean and comfortable on a smaller scale and gives same opportunity to wake up and step out the front door for a village walkabout before the mobs of tourists descend for 1/2 the price.

"Adequate and nothing more..."

Cathy C, Olympia, Washington 11/02/2018

This is the third time I have stayed here in the last twenty years. The lobby is nicely decorated and we were greeted warmly by the staff. My husband and I are in Room 5 on the second floor of the main hotel. The room is small, dingy, and worn - clearly in need of a makeover. It is February and the room is hot. It doesn't appear the thermostat works. The bed is old and low to the floor. (by the way, when you tuck all the sheets and bed coverings in at once, it is not possible to get in bed without pulling the bottom sheet out.). Anyway,the advantage to this hotel is that it is in La Cite, but I don't think I would stay here again.

"Lumpy pillows, hard bed, freezing room but fantastic location"

axwtravels, Seattle, Washington 20/12/2017

The room was tiny and cold. My pillow was lumpy. The bed was hard. But this hotel is right in the middle of the medieval city of Carcassone which is awesome! This hotel is all about location. It is fun to walk around the town. The restaurant right across from the entrance to the hotel was part of the hotel and the food was excellent. Set your expectations that this hotel is not about comfort or luxury and that you're staying there for the location. It's worth it!

"Fairytale Castle"

davidmccarthy123, Largs, United Kingdom 06/12/2017

Great hotel in the middle of this beautiful setting. Excellent service and an upgrade to a family room in the Courtyard. While their restaurant is not in the building it is immediately next door. Breakfast is available in the hotel. It is a very atmospheric hotel in the centre of the ‘cite'. Plenty of restaurants locally and down the hill to the main town.

"Hotel at the gates of the castle"

Kevin B, Lurgan, United Kingdom 20/11/2017

Stayed here in November. We were greeted by an extremely friendly and helpful member of staff behind the reception desk, unfortunately I can't remember his name, but he's the template in how everyone should be dealt with at a hotel reception desk. The hotel building is no doubt very old, the decor inside matches it but is tasteful. Our room was lovely, quiet, warm, and plenty of room in the bathroom. The bed was extremely comfortable. We didn't eat at all in the hotel, choosing to head out for breakfast amongst the natives each morning but our friends said it was good. It's a good base from where to enjoy all that the old city has to offer and only a 20 minute walk into the new town .

Bénédicte C, Front Office Manager at Best Western Hotel Le Donjon, responded to this review
Dear Kevin B, Thank you for having taken the time to write a review of our hotel. I am really glad to know that you had a very pleasant and memorable stay with us and we thank you for having chosen our hotel. Your comments about our services in regard to your satisfaction are highly appreciated. It is always a pleasure to hear that our guests like go back home with a great souvenir of our property. Looking forward to welcoming you again soon with us. Kind regards, Bénédicte Coste Customer Service Department

"Great location inside City walls"

balder376, Palma de Mallorca, Spain 20/11/2017

Lovely old building with great character inside the City walls. Staff friendly and helpful and parking reasonable. Room was very small but had everything. Breakfast was poor. Unfortunately many restaurants/bars closed as out of season but those open were friendly and welcoming.

"top quality service"

Hamaper, Queenstown, New Zealand 20/11/2017

Being a chain you can expect rooms to be as good as on any other Best Western hotel. However what we found remarkable was the service from the whole staff working there: from cleaners to the receptionist. They speak perfect english, their advices are useful and concise and the best of all, they treat you with friendliness and respect at the same time. Thanks a lot to all the team.

Bénédicte C, Front Office Manager at Best Western Hotel Le Donjon, responded to this review
Dear Hamaper, I would like to thank you for having reviewed your recent stay on TripAdvisor. It is pleasure to learn of your satisfaction in particular with the services provided by our whole team. We truly hope to have another chance of welcoming you again soon at the Hotel Best Western Le Donjon for another excellent stay. Best regards, Bénédicte Coste Customer relationship department

"Great location. Hard to get to it you don't know!"

mthomas16, Kitchener, Ontario 15/11/2017

Great hotel! It is INSIDE the old city / castle walls. Use the GPS coordinates to go to the welcome centre (inside the gate) and they will send a shuttle driver down to meet you and take you to the parking lot. After ditching your car and arriving, you will love the hotel and being inside the old city walls! Very clean and modern inside the hotel. Excellent spot to stay. Very friendly staff too!

Bénédicte C, Front Office Manager at Best Western Hotel Le Donjon, responded to this review
Dear Mthomas16, Thank you for your very kind review shared on TripAdvisor and foremostly for having stayed with us. We are so pleased you had experienced a pleasant stay in our property and you enjoyed the atmosphere of the hotel and the friendliness of our staff. I hope to have another pleasure of welcoming you again soon at the Hotel Best Western Le Donjon Best regards, Bénédicte Coste Customer relationship department

"Very Nice and Within City Wall"

Zuzka E, Glendale, California 09/11/2017

The 20 Euro for parking was the best investment: we pulled into the moat below the city wall, a tiny hotel van guided us to a parking lot and then took us over the drawbridge, under archways, through narrow streets and corridor-type lanes to the hotel. The entrance to our room at the back was through a lovely garden with large shady trees, The room was large, comfortable, big bathroom and a lovely patio on the garden. Tea/coffee making facilities made it perfect. The entire walled town is within a few steps. Although the cite is overrun with tourists during the day, by evening everything is quiet and mysterious. Breakfast is nice and plentiful.

"Location inside the walls makes for an enjoyable stay"

Kristopher M, Asia 02/11/2017

The hotel is inside the city walls in a beautiful setting. You will need to park outside and have the porter drive your bags into the walled city. The location makes this hotel worth the money, just so when everyone else leaves the ramparts to the city below, you can retire to your room around the corner. Due to a mix up in the morning with the night staff, the porter was not available to help us take the bags to the parking area for an early morning flight - the manager was able to call another hotel for help; his quick thinking, turned a major problem into a better experience - which is why I am rating the hotel better than I would have otherwise.

"Steps from the Castle"

BaguetteLady, Florida 27/10/2017

Literally just steps away from the castle in the medieval walled city, this Best Western looks nothing like the US version! From the stone exterior to the period furnishings in the lobby, the hotel really captures the mood. My executive suite had a twin bed in the living area—perfect for lounging and watching TV when not in use—and a queen bed in the separate bedroom. The bathroom had a large soaking tub and shower and there was a separate WC. Note that because you have to access this room via stairs, it's not handicapped accessible, although the hotel does have rooms on the ground floor for that purpose.

"Hotel in the center of double medieval walls of Carcassone"

beachqueen2225, sarasota 24/10/2017

The hotel occupies 3 buildings within the walled city-castle. It has been modernized for contemporary travelers but the many levels and connections make finding one's room challenging the first time even with good directions. But our room had a wonderful view of the ancient looking city. Decoration withing the lobby with suits of armor was quite legitimate considering its history. Our room was comfortable as were the beds. The breakfast buffet was pretty much standard for the hotels on our Trafalgar tour. There is so much history in Carcassone that staying at Le Donjon made it come to life in spite of all the souvenir shops around the streets of the town.

"City break"

tomdoran1, Lisburn, United Kingdom 21/10/2017

This hotel is in the centre of the castle. Close to everything. Our room overlooked the courtyard and part of the castle buildings Nice room. 2 single beds, would have preferred a double. Good size bathroom with shower over. Toilet is a separate room but no wash hand basin. So you have to go into the bathroom to walk your hands. Tea coffee, kettle, hairdryer and safe Staff are so kind and friendly, nothing to much bother. Breakfast is usual European reads, cold meats, cheeses etc. There is boiled and scrambled eggs, bacon and sausages. Fresh orange juice. Loved this hotel. It is so old. The building, the wooden beams and the atmosphere are really special. I have nothing only positive comments to make,

"Excellent two night stay"

dawson1989, London, United Kingdom 21/10/2017

Stayed this week fantastic hotel right in the heart of the old medieval city, staff were very friendly and helpful, room 10 which i had was stunning with excellent views of the chateau i would recommend to all who want the pleasure of staying in the city.

"Location, location, location and history"

Tripper359, Tauranga, New Zealand 20/10/2017

Staying at Le Donjon within the double medieval walls and 53 towers was very special as is the history of this modernized hotel building. The rooms vary according to their location with the hotel complex, but amenities and staff are second to none. The bathroom in my room was modern and the separate toilet compact but limited for space.

"Stay in Medieval City of Carcassone"

Charles N, Huntington Beach, California 16/10/2017

Within the Medieval walls of Carcassone, the most complete Medieval city in Europe. Get there by train , bus or car. The old city is full of local shops with Medieval wares, and great restaurants featuring local specialities. The old castle and intact walls are an attraction, as you can walk around the walls and visit for a small fee.

"Downsides to an otherwise very nice holiday hotel experience."

stuart260437, Exmouth, United Kingdom 15/10/2017

We recently spent a few days at this hotel as part of a tour group. Its situation in the old city is spectacular. There was lots to see and do nearby. You do have to be reasonably active as some of the roads/paths are quite steep and rugged for people of our age!. We had a rather unusual room on the second floor; it was situated at the top of a steep flight of stairs. Fortunately hotel staff took care of our cases. But we were concerned about the fire escape arrangements which directed us back down these steep stairs. It didn't appear the main double glazed bedroom window opened at all. There was a very small opening window in the wet room. Otherwise the room was quite satisfactory. However, we were seriously disturbed by a telephone alarm ringing at 5.45 am which aroused thoughts of fire or possibly bad news from home. It turned out the two separate parts of this hotel (Le Donjon and Les Remparts) had rooms with identical numbers; ours was 10. The early call was for the inhabitants of the other room 10 in Les Remparts! We had a quite satisfactory meal at the hotel with our group and two others in an excellent restaurant called Le Menestral a few minutes walk away. The staff in Le Donjon were excellent and could in no way be held responsible for the potential 'fire hazard' but someone on reception should have checked more carefully the location of room 10 before scaring us witless at a very early hour!!

"A great location to spend time in Carcassonne"

Janet C, New Forest National Park Hampshire, United Kingdom 08/10/2017

The hotel location was the best bit. it is located within the walls of the city and close to all the sights. The rooms were comfortable but unexceptional. The receptionist was very helpful. However, the staff at the Brasserie need some serious customer service training. We were four guests and wanted to dine as early as possible. We went to the Brasserie at 6.55 pm and the staff were sitting outside, smoking, and totally disinterested. We asked if we could go in and sit down (we are not youngsters) and were told that the restaurant opened at 7pm. They were not prepared to let us go and sit in the restaurant 5 minutes before opening time. Incredible! We were so incensed by their lack of customer service that we went to the restaurant just 20 paces away. Le Donjon management - you missed out on the revenue for a table for 4 because of your disinterested restaurant staff. We took breakfast in the hotel and i took the last of the fruit salad. There was a large fruit bowl on the display but all guests after me were advised that the fruit salad was "finished". Yet another example of poor customer relations. As an international hotel chain, you can do better than this.

"Awesome place to stay!"

Pfadfinder, Williamsburg, Virginia 07/10/2017

If one is to visit Carcasonne, this would be the place to stay. Right smack-dab in the middle of the ramparts. The hotel itself is nice - clean room (ours had a view out the windows of the ramparts), good sleep, and convenient as all-get-out. The staff was friendly and helpful. (the hotel is actually located in two non-contiguous locations within the ramparts - we stayed in the main hotel - where the reception is located. The hotel has a restaurant directly across the street.

"Very Good Stay"

312Ang057, Oakville, Canada 07/10/2017

We were in a very nice room with a patio surrounded by plants which provided excellent privacy. Staff was very accommodating and always pleasant to deal with. The location within the walled city of Carcassonne made it ideal for visiting the town. Although we were only there one night, the stay was very good and we enjoyed our visit.

"Perfect location"

TomPhilUK, Stockport 07/10/2017

Having not visited Carcassonne before, I wasn't quite sure what to expect when we arrived, but being dropped off by the airport transfer bus right outside the walls of the Cite and then walking up the medieval streets to find our hotel was the perfect way to start our holiday. The hotel is right next to the castle and absolutely in keeping with the feel of the Cite; I couldn't imagine a better place to stay to experience Carcassonne. Inside, the hotel is a bit of a maze, and it took us a while to find our room when we first arrived; there is a lift but there were still further steps to the room once we arrived on the floor which we had to carry our cases up. The room was good (we were upgraded to a suite on arrival), wi-fi reliable and easy to use and the bathroom was spacious. The staff were friendly and the free transfer service driving us from the hotel to the taxi pick-up area outside the walls after we checked-out was very much appreciated (apparently we could have also called on our initial arrival at the bus stop to be picked up and driven to the hotel entrance, but I'm glad we didn't as it was nice to walk up to the hotel through the Cite). We thought that Carcassonne would be a one-time visit type of place, but having spent a few nights here we'll definitely be back, hopefully staying at the Hotel Le Donjon again.

"A lovely place to stay in the walled city"

OkayTC, London, United Kingdom 02/10/2017

We enjoyed our 3 night stay at Le Donjon and it was special to stay in the walled city. We had a lovely deluxe room overlooking the castle which was done out in muted tones. It was spacious and we found we could relax for a few hours without feeling restricted. The shower is over the bath though perfectly adequate. Breakfast is 15 Euros each so unless you are a big eater there are several places in the local square where you can buy a coissant and coffee for about 4 Euros. The staff were very helpful and welcoming and a pleasure to deal with. We would recommend this hotel to our friends.

"Good base..."

Jane E, Southampton, United Kingdom 01/10/2017

Staff lovely, food excellent and room ver clean. Excellent service to get guests to and from hotel as arrivals/departures. Adjacent Brasserie disappointing, so need to improve the arrangements, as lots of better places to eat at night.

"Great hotel"

User 24/09/2017

We spent one night in the medieval city of Carcassonne and stayed at this Best Western. Cute spotless room with a wonderful bathroom. Amazing customer service!! One recommendation would be to spend the 20 euros for their private parking. Parking is very difficult otherwise.

"Absolutely Awful"

Sue M, Leicester, United Kingdom 19/09/2017

We stayed for a few days and everything about the hotel was just terrible. There were not enough staff on the reception desk, although they were very friendly and helpful. The bedrooms were horrible and were never cleaned properly, dirty cups were left around, the toilet was hardly touched. The breakfasts were appalling. Unripe fruit that they couldn't be bothered to cut up themselves. Stale pastries. Boiled bacon and sausages. Congealed scrambled eggs. On one positive note, the coffee and the bread were very nice. Would never return and sadly the lovely Hotel de la Cite down the road is now owned by the same group! We will be trying a B & B next time.

HOTEL_DE_LA_CITE1, Propriétaire at Best Western Hotel Le Donjon, responded to this review
Dear Guest, I would like to extend my most sincere apologies for the issues you have encountered during your stay. We completely understand that this have deterred you from enjoying a genuine Donjon Experience. So, thank you very much for your useful comments. We apologize for the inconvenience about cleanliness in your room , and so far for the negative points on our breakfast buffet. Rest assure the situation you encountered does not reflect our normal level of service and this is confirm, by your level of loyalty, that your feedback is extremely valuable to us. All the team have been informed and we have taken measures to forbidden this type of incidents. Regarding Cite Hôtels group and the Hotel de la Cité, I invite you to see on Tripadvisor that the Hotel de la Cité is n°1 of the Hôtels in Carcassonne. And The comments are the proof of the Level of service that we usually deliver in our group. We reiterate our apologies and look forward to welcoming you back in a near future and having the opportunity of serving you again. Do not hesitate to contact me in direct, I will personnally take into consideration your reservation détails, Yours sincerely, Best Regards, Adelaïde PUJOL - Quality Manager CITE HOTELS Group

"Excellent hotel within the walls of Le Cite."

Alan S, Wimborne Minster, United Kingdom 18/09/2017

A very friendly hotel right in the centre of the citadel. The girls on reception were very helpful and always cheerful. We were upgraded to a suite (No. 39) which was spacious and very clean and cosy. Parking is a short walk away but there is a shuttle bus if you need it. Breakfast is in the hotel itself, and for lunch or dinner the hotel restaurant is next door. All round we had an excellent stay and would certainly use the hotel again.

"Disappointing, a second time."

Izzywizz_8, Northern Ireland 17/09/2017

I booked this at a silly price for one night in August for two adults a child simply because the parking was good on a previous stay. Although on our last visit, we found the hotel to be over-rated and the breakfast a cattle market, we decided to give it a second chance. On arrival, the parking arrangements had changed and we had little time to adjust and hand our luggage over to the lady in charge (she was trying to do a good job and to be fair was standing in the baking sun, sorting out luggage). We were told that our luggage would be taken to the hotel but we had to go elsewhere to park with somewhat confusing instructions. Long story short, we managed to get to the parking. We had been instructed to press the Best Western button when we got to the car park but what you actually have to do is keep pressing the button until you get to the option. The parking had no shade whatsoever and was the far side of the paying public parking, down a hill. When we arrived after 2pm our room was not ready. We had to wait an hour. This was the only hotel we had during a two week stay where we had to wait for a room to be ready. We checked in earlier to other equally busy hotels in other areas and did not have to wait. The room was ok and I thought it was clean until I was getting ready for bed. At that point I discovered that the carpet was covered in white dog hairs. We did not have breakfast due to our previous experience. I pointed out to the receptionist that the floor was dirty and she asked me why I did not ask for it to be cleaned but when you are about to get into bed and your child is asleep, why would you want a vacuum cleaner being switched on...?? No apology. This is a hotel which is simply cashing in on its location but not giving the expected standard.

"Perfect Festival Location"

Britlisa, Naples, Italy 16/09/2017

We were in here for the Festival de Carcassonne in July. This hotel is the perfect spot for easy access to the main festival site, literally a 3 minute walk. We had a superior room in the main building and it was lovely with a huge walk in shower and views over the rooftops. My only regret was that we did not stay longer, it was magical to walk through the citadel before the tourists alive, it was like you had he whole place to yourself. We look forward to returning next year!

"Does all the basics well"

User 12/09/2017

We stayed for two nights and found the hotel to be a haven of quiet in bedlam. The staff were attentive and sorted out an upgrade when the air com didn't work on a hot day. Decor in reception rooms were good if a bit medieval twee. Bedroom and bathroom were fine, bed was excellent and double glazing guaranteed a good night sleep. Don't understand other comments re transfer from free car parking as for us that was no problem, we got a transfer back for free and walked in when we arrived. Would stay again if we ever went to Carcassonne but to be honest the hotel met our expectations the cite didn't. Well done Best Western

"Perfect 2N Stay"

barfeet, Auckland, New Zealand 12/09/2017

This is a charming hotel right in the centre. We were warmly welcomed on arrival. Our spacious room overlooked the main thoroughfare. It was great to see a jug and tea bags! Our bed was very comfortable and the bathroom superb with an excellent shower. There was a fridge and safe and plenty of space for luggage so perfect. The breakfast buffet was delicious and well presented. We really enjoyed our visit and would definitely stay here again.

"an unfriendly stay"

User 06/09/2017

booked fro one night here and was not impressed . In fact id say it is the most unfriendly hotel Ive stayed in with dismissive staff. initially the address on their web site is not the correct road, took me two phone calls to get the correct address and still coolant find the place. Turns out that this is because its situated within the city walls and you cant drive to the actual hotel. All of this would be fine...if they actually made this clear when you call/book . The free parking is basically"anywhere you can find a space in the village" or and additional 20EURO IF YOU WANT SECURE HOTEL PRIVATE PARKING. They only shuttle you to the hotel form the private parking, not if you choose the free option. No , then you have to walk your bags from the town into the ramparts of the old city. Needless to say we paid the extra money. On arrival our room wasn't ready so we opted to have a drink at the bar, to find that the only white wine they serve is a Chardonnay which I hate. Cant believe that in a french hotel they only had one choice of white wine, ludicrous. Opted for a rose instead, this was corked and cloudy so sent it back and went elsewhere. Staff rude and just thought we were being difficult it seems. Our room was good, linens lovely and the bed was comfy . my top would be to take a room overlooking the garden as there is some street noise late at night and early morning in the city facing rooms. Bathroom a tad dated but clean and the shower was good. Dont bother with the breakfast - its a pretty poor selection for 15euro each, especially the hot options.I would have a coffee and a pastry somewhere else at half the price. All in all fro a chain hotel I thought it was pretty poor, mostly because of the attitude of the staff. The medieval city is fascinating but I would not stay at this hotel again.

"Great location but a tired hotel "

User 04/09/2017

The location of this hotel is fantastic...straight out of the front door and you are right in the hub of things. We didn't have a bad room - quite spacious and with a little private terrace quite charming. Also the bed and bedding are extremely comfortable...the whole thing just needs a bit of could be truly magnificent if it had a bit of time and money spent on it - feels ripe for a makeover. It wasn't a bad stay by any means but it wasn't stupendous either, so I'm afraid it's an Average from me.

"Good hotel in great location"

Fouad G, Dubai, United Arab Emirates 31/08/2017

Very good hotel in the heart of the medieval city. Could not think of a better location. Being inside allows you to discover the city and castle quietly in the morning before the tourist buses get there. Due to the nature and small size of the buildings in the city, the hotel is split into 3 separate blocks with a few rooms each, with the main block having the reception. The rooms are clean and well equipped. The staff were nice and helpful. The breakfast was nice and tasty with reasonable variety. They have a free car park and a paid secured car park. Both are ok and are located just outside the city walls. Overall, a very good choice when visiting Carcassonne. Hint: try to book early and ask for a room in the main block that has the reception and restaurant.

"Great Spot Inside the City"

Papabuck49, Columbus, Ohio 30/08/2017

It was great to be able to stay inside the city at a very nice but reasonably priced hotel. Since there is no parking inside the walls, the staff picks you up at the parking lot and drops you off at the hotel. Best to opt for the fully enclosed private lot for the 20 euro fee. Well worth it. The room is very new and modern unit built inside a very old building. All complete amenities. Staff were all great and helpful. If you see Carcassone, you can do a day trip and park a long way away or go in style, stay here, and see the city in the early morning before everyone arrives!

"Spend the night inside a walled city? Yes please!"

DadofAnni, Kirkland, WA 14/08/2017

Incredible experience. You can either walk in with your bags or wait for the mini-mini-mini van to come and get you for the 2-13 minute drive to the heart of the walled city. Our room was in an Annex and it amazes me how they must have struggled to build VERY comfortable rooms into spaces built hundreds of years ago. Our room was doll-house tiny (think small cruise cabin - with everything) but we had a wonderful view of the medieval street, shops and restaurants leading to the center of town. We had several restaurants to choose from for all meals. We took about 2 hours to fully tour and investigate the fortress and chose our dinner spot as we wandered the city viewing shops and architecture. This is a once in the life opportunity to stay at a very nice hotel in the center of the walled city. The hotel staff was very nice and very helpful. We'll probably never be back but we'll remember that stay for a long time.

"Great location, friendly staff"

Shimlion, Cork 12/08/2017

We had a lovely family room located in the garden. Really clean, beds super comfortable, staff really friendly. We followed the hotel website information and drove directly to meet and greet Point to arrange parking. Our bags were taken by hotel staff direct to our room while we parked and took the 5 minute stroll to the hotel. Staff dropped our bags and us directly back to our car on departure (& this was the free parking option). Really can't fault this hotel for service and the location is beautiful. Options at breakfast were only ok.

"Be careful of staff, hidden costs, and don't believe Parking info"

iac2016, Sydney, Australia 10/08/2017

Just be careful and know the following: Staff do not have English (ok we understand we are in French speaking country, and we try French of course :-) but this is an upmarket USA brand hotel - much lesser star hotels usually have English ability) The bill seemingly will add 25% - 40% tax to everything - beware. Service = not there. The hotel charges extra for children even if sleeping in same bedding. Best Western do not do this anywhere else we have ever been. Rooms are advertised as "Sleeps 2 adults and up to one child" - In fact no other France hotels have ever done this either - and we travel in France a lot. Parking - we could put up with the above items but Parking - this really really annoyed us!!! They will tell you there is free parking, but a little vague on where it is We spent 4.5 hours getting this "free parking", seemed ridiculous goose-chase but once you start I guess you just keep thinking it will happen. We asked them on 2 occasions to show us where this parking was, as it really was very hazy info they gave. Anyway we went to where they said (quite a long way west) - the people there said no, we need to go to town in east (and it will be obvious), we try - and fail, we go back to hotel (20 mins distance every time, they give us a new location ! we go there, it is not clear at all, we park our car in paid parking until we figure it out. We go back to hotel and they say we should go to their sister hotel Mercure quite some distance away outside the main village, we go there, but.... of course they say this is not the case - so we go back to hotel, they give us new directions, we go there to find a machine with an intercom - the intercom guy says "all ok - is possible, just take ticket and all ok when leave" ummm sounds dodgy but we do this, we transfer our car. In the morning we ask again at the hotel what we do as we leave the "confirmed" we are in the correct car park in order for it to be free - they just say "it is no problem just tell them we are with Best Western" - so of course we do that .... and the guy of course says "we know nothing of this, just pay the overnight price like everyone else" - well of course this car park is more than the one we left - and this left us particularly pissed off - we go back to the hotel - and they just shrug their shoulders, OMG. This is extremely poor customer service - I guess they just know they will never see you again and don't care whatsoever. The hotel bill for anything adds around 25 - 40% tax to everything. I don't get it. The hotel even added things on, taxed them - then on question, removed them but.... left the tax on there. again OMG. but the English was so poor we just had to give up and waste no more time.

"Medieval city hotel"

thekingis, Papamoa, New Zealand 08/08/2017

We didn't realise when booking this hotel that it was right next door to the castle within the old wall of the city . Absolutely stoked to be there . Just awesome to look out your window at the castle turrets . The room was large (by French standards ) clean and well presented with probably the most comfortable hotel bed in France. There was a little noise early in the evening but we went out for dinner at one of the many restaurants nearby and probably made some noise ourselves and by the time we returned all was quiet. Location location location . Just book it !

"Not up to the standard it aims for"

Peter M, Cockermouth, United Kingdom 07/08/2017

We stayed for two nights in two lovely, comfortable rooms which were well equipped and serviced during our stay. Regrettably at breakfast on the first morning by the time we got to the buffet, in the lovely garden, almost all of the breakfast had gone. We arrived at 0945 and the staff were very apologetic, but, there were no pastries or bread left, the coffee machine was empty and there was only a rather sorry serving of scrambled egg. The waitress did her best but by then it was a bit late as there were other arrivals looking for their breakfast. I did talk to the front desk manager and she very kindly gave us a 'complimentary' breakfast and as that was a little late we were also given free car parking!. Things didn't really improve as later in the day we asked for drinks in the garden, we had to go to the front desk as the barman was doubling as the front desk receptionist (it transpires he was also in training) The hotel didn't have any Cola light or other non sugar drinks and after some discussion went out to get some.!! I feel that a hotel of this standard in the Cite of Carcassonne, charging the very high prices for their rooms and service should at least meet their customers basic expectations and not have to 'comp' themselves out of trouble. The front desk manager/supervisor that I dealt with could not have been more polite, helpful and friendly, however it seems evident that her more senior management may need a little training to help them understand the need for a higher standard from the top down. I would have to say that there is little to recommend this establishment apart from its location.

"Great location, comfortable stay"

User 03/08/2017

Location cannot be better. Nice and comfortable room Parking: follow the instruction of the staff and you will find the parking easy. We took "public option" which is for free but you need to walk 5 mins (they take care of you luggage). They have more than one building, so i think it depends, but it was a bit of noise from the street late in the evening, but not too bad.

"Noisy Annexe"

WHISKASyTORTU, Lima, Peru 01/08/2017

We thought we had booked in the main hotel but found us sleeping in another building about 100m away. It was very noisy. Just outside the room is a House of Horrors with people and kids screaming until 10pm. In the morning deliveries to nearby restaurants start at 6 am and the noise of beer barrels hitting the ground and being rolled around is deafening. The main hotel looks quite pleasant but we didnt get the chance to enjoy it.The room itself is ok . One had a walk in shower which was great. The other had a shower in a bath tub which was pretty high and not easily accessible to older guests. Tv fine. Wifi ok but a bit on and off.

"Great location"

SusanBOxford, Oxford 31/07/2017

We arrived to find that due to an internet error we had reserved 4 rooms instead of the 2 required. The gentleman on the desk, while being very helpful, was quite direct and brusque. The error was eventually rectified (not our mistake or the hotel, but due to the booking site) and we were given keys to our rooms in the building across the street. Our bags had been left at the bottom of the stairs and we were just pointed in the right direction with a door code for the external door. The rooms were very nice, clean with large bathrooms and tea and coffee making facilities, but they were very noisy until very late at night as they are right next to a bar and restaurant. Also deliveries start very early in the morning, as it is the only time access can be gained before the hoardes of visitors arrive. The toiletries smelt delicious. The hotel was in a good location for exploring the sites of the city. The lady who checked us out, and was dealing with several customers at once, in several different languages, was lovely. As mentioned by a previous reviewer there was no information about the hotel in our room - very unusual.

"Overnight in Carcassone"

gmenard99, Albany, New York 30/07/2017

We spent a day and a half in the beautiful walled Cite of Carcassonne. We stayed at the Best Western Le Donjon Les Remparts and must say it was the best Best Western I have ever stayed at. Our room opened on to a garden/court yard where they serve what looked like a nice breakfast buffet. We did not partake as we are not big breakfast eaters. We spent many hours wandering the city which is loaded with shops, restaurants and beautiful architecture. If you go you must stay overnight. The evening is less crowded after the buses and other day tourists have left. Also, pay the 20 Euros for the preferred parking and shuttle, it is well worth it.

"In the Heart of the Village"

jill4272015, Hollywood, Florida 25/07/2017

There are only 2 hotels within the walls and this is one. It was lovely - we had a garden room that was comfortable and spacious. Carcassone is very touristy but it's worth a night or two to hang around. THere's great restaurants and shops and very reasonably priced considering it's inside the walls of the village. Glad I went but should have spent more time in the countryside villages rather than this overwhelmingly touristy destination. The hotel was great - you have to get a ride in as you can't drive inside the village, but they made it very easy for us.

"great location, standard hotel"

esthercbuenosaires, buenos aires 22/07/2017

We spend two nights, but not in the main building but in the other one, just one block away, which is, I guess, where the less expensive rooms are. Considering that the hotel is advertised as 4 stars, the rooms were too little. Ours was also nosy, since it looked to The House of Horror, which must be really good since visitors screamed constantly, even in the night. What was really 4 stars, and even 5, was the staff at the reception desk, in the main building. They were very helpful and kind with us, and they helped us to have a very time in the city. The wifi was not good. The transportation service in and out of old city is very well organized

"Great situation inside the medieval city walls"

Maturity, Western Australia, Australia 19/07/2017

The hotel is in a great situation inside the city walls. It is so much better to stay here than come as a day visitor as by late afternoon or early morning you have the city to yourself. Hordes of tourists arrive soon after 10 am. We had a very good suite with excellent bathroom and walk in shower. Two televisions but neither showed English programmes, only French or CNN etc. BBC world advertised but not available which is poor. Also the only newspapers on offer are Le Figaro or NY Times. No English papers. We asked to do the history lecture/aperitif as advertised on the notice board but it wasn't available every day (as it said) and one member of staff told us to go and book it ourselves! We had a very good receptionist who did try and book it for us (Laura) and the male receptionists were all very helpful too. When we arrived I picked up a glass in the room and it was smeared with lipstick. However, the hotel offered us a free drink in recompense. Breakfast was good with cereals, croissants etc and cooked breakfasts if required at the buffet. Coffee is by a Nespresso machine! Ok but not as good as a good cafe au lait. Fridge in room, with tea making facilities etc. No smoking hotel but sad to have someone smoking near us on the terrace restaurant. We don't have that in Australia. Oddly enough there is absolutely no information in the room about the hotel or facilities.

"What a great hotel"

Rebekah B, Bailly-Romainvilliers, France 14/07/2017

Loved this hotel, this was our second visit and they did not disappoint, great service, lovely room and the bedding was perfect. We will return as soon as we can. Special shout out to the young guy who picked us up at the parking lot, so friendly and helpful.

"Very touristy but as central as you can get"

KingfishersManor24, Noosaville, Australia 07/07/2017

Right in the heart of the old city and close to everything. Walkable to the main town also. Hotel dates back centuries but is fairly well modernised. Our room smelt chokingly bad of bleach and was quite stifling, although I think this was just a one off. Parking, and the bus to the hotel was much easier than expected!

"Great stop within the walls of the castle"

astle, Seattle, Washington 04/07/2017

Room, not in the main building, was quite small but cozy and very clean. It was so fun being within the castle walls. I think there might be 3 or 4 buildings that are involved with the Le Donjon. We could easily walk within the walls or go down to the town of Carcassonne. At dusk we walked around the castle walls for wonderful views and sunsets.

"Loved This Place"

Doug D, Fresno, California 26/06/2017

Only stayed 1 night on our way to the Pyrenees. Totally authentic experience with a great staff and a clean, friendly hotel. It is not a luxury hotel but has a nice room in a great location. Breakfast was good and reasonable.

"Very atmospheric"

Sally-Ann56, Lincolnshire 26/06/2017

We have always wanted to stay in Carcassonne overnight and were glad we picked this hotel to do that. It was lovely, and we chose the cheaper "bar" breakfast of coffee/pain/ or coffee and pain au chocolate etc and sat outside in the tree lined garden with the sun trickling through the trees. One of the smallest bedrooms ever for a Best Western BUT they have had to do this to accommodate the ensuite. If you want a bigger bedroom ask for the newer extension. For us it was lovely, and ver comfortable.As I had forgotten my charger they charged my phone overnight. Very helpful with directions at Reception. Multi-lingual staff.

"Relaxing, Entertaining and Enjoyable"

Lindalou104, SC 22/06/2017

Best Western Le Donjon Les Remparts - La Maison des Remparts was an enjoyable visit to a unique location. Initially though, it was a disappointment. Not only were we met with rain as we turned north towards Carcassonne, but we soon realized that we weren't even in the main building of the hotel. After we paid to park in a private lot, we were driven by shuttle to a location nearby that was built into the fortification walls! Fortunately, the sun came out the following morning and everything looked more promising. On a visit to the main building of the hotel, we realized how modern portions of the interior were in comparison to our little niche on the outer wall. There were busy conference rooms being utilized within the attractively restored hotel. The reception, located in the main building, had very friendly and efficient staff that answered all of our questions. Our building, by contrast, was extremely quiet. The king-sized bed was very comfortable for a first night stay after a trans-Atlantic flight. The bathroom was modernized and answered all of our needs. We loved our little window against the outer wall where we could look out over our neighbors toward the valley below. Additionally, we had a circular stone stairway that led to our room and there were attractive common areas located on the entry level. Off we went to make use of our cameras and iPhones. The Medieval City isn't very large, but it's enough to keep you entranced for a couple of days of soaking in the history. Numerous tours were offered, but we decided to roam on our own. The outer walls were fascinating to walk in and around. Although there are tourists visiting throughout the day, there were places that we found that, at least in mid-May, weren't as congested. Additionally, there were numerous small restaurants where you could try out the traditional tasty cassoulet. Le Donjon Les Remparts can be a fun experience....even if you end up on the outer walls! We would encourage everyone interested in French history to visit this unique city and chose between one of three buildings associated with Le Donjon.

"Best Western Le Donjon Carcassonne"

_malderton2, Tamworth, Australia 21/06/2017

Such a beautiful hotel within the old castle walls of Carcassonne. Absolutely amazing to stay in the old town. During the day it is full of visitors, however in the early morning I had the town to myself, which was so magical. The hotel was fantastic, we had a superior room which was large, beautifully decorated and very clean with a great bathroom. Breakfast, although not what we preferred, was very plentiful. The hotel was so special in its medieval décor, suits of armour, plush chair and window dressings, just lovely. It was such a wonderful experience to stay there, thoroughly recommend.

"A pleasant hotel spoiled by early morning noise!"

slqq, Scotland 19/06/2017

It seemed like a good idea - find a hotel inside the old walled city. There is no traffic inside the old city during the daytime - but unfortunately this means that service vehicles and delivery vehicles all arrive in the very early morning. Staying in this hotel I couldn't get any sleep after 6am! It was very noisy as the traffic rolled along the old narrow cobbled streets. It was also noisy in the late evening from neighbouring bars. This is not something I've found elsewhere in France. The hotel itself was very pleasant with a good breakfast but I wouldn't stay here again because of the noise.

"Great location"

Philip N, Letchworth, United Kingdom 19/06/2017

Situated in the old town itself this is a good hotel for a trip to Carcassonne. Nice rooms, large bed, good shower and most importantly, as there was a heat wave when we were there A/C. Good buffet style breakfast. Carcassonne is a lovely place you can spend all day just wondering around the medieval town.

"Perfect location within the old city."

Katyayini, London, United Kingdom 05/06/2017

This hotel has the perfect location for visiting Carcassonne. The old town is tiny, and everything is 5 minutes away from here. The room was big and spacious, and the furnishings are in keeping with the ambience of the place. The bathrooms are big and airy as well. I'd definitely recommend this hotel for exploring Carcassonne.

"Neat Location"

rc1078, The Villages, Florida 29/05/2017

On tour for another night. The Donjon was the most unusual place we've ever stayed. Location is right in a medieval village. Yes, it is touristy, but so is Disney and this history is real. Plenty of places to eat and shop. There are steps and rough streets to negotiate. Would stay here again.

"A special place"

fairliekid, Narrandera, Australia 27/05/2017

This a lovely old hotel with so much character and history. Do not miss walking the ramparts at night as the lighting gives you some great photos.I could see that staying in the annexe could be a problem for some and when we went up for breakfast did not seem as nice but it a special experience.

"Stepping back in time"

carolinaldy, South Carolina 26/05/2017

We spent two nights here this May in the Ramparts. The room was nice with an updated shower and a nice window view of the quiet grounds. Breakfast was convenient, but staff didn't want to remake coffee so we were instructed to use the instant option. The first days coffee was so good, we would have enjoyed it again. The front desk staff were kind and helpful and we would love to come and stay again. There was much to see in the area and that was after visiting the breathtaking Church and citidel right there.

"Excellent location"

Deborah M, London, United Kingdom 19/05/2017

Stayed here for 2 nights with friends on a visit to the citadel. Ideally located inside the cite with everything on your doorstep. The hotel offers secure parking for 20 euros a day which is worth it. Breakfast is extra at 15 euros but the selection was really good although the scrambled egg was cold one morning. The rooms were very comfortable with cosy beds and lovely linen, but the air con/heating was not working in the room. We tried the adjacent Brasserie where the food was average and expensive so really not worth it. The bars & restaurants in the local square were better value. The bar in the lobby was not manned and therefore empty most of the time but we asked at reception and he served us as it was a nice environment. It is possible to visit the castle, walk the ramparts and explore all the shops and streets in a day, so we explored outside and took a boat trip on the Canal du Midi ( which wasn't very exciting as this stretch of the canal isn't very pretty) you do go through a lock though.

"Great hotel, great location, great service"

maltravel, Miami 15/05/2017

Highly recommend the hotel, perfect location, nice staff, breakfast was great. Ask for room 1, looks over castle, large bathroom. All the rooms are different, but nicely maintained. I would stay there again.

"A piece of history "

User 14/05/2017

This hotel is a bit different in that it has 3 locations. We stayed at a building 150 metres from the reception part and had a corner room with magnificent views from both aspects. Eighty centimetre walls gave excellent insulation from weather and sound. Only a minutes walk from a large selection of restaurants. Wifi a bit iffy, only complaint.

"Height restriction in room 19"

GoodHonestAdvice, London, United Kingdom 06/05/2017

This hotel is an interesting mix of old and new. The medieval walled town on the hill overlooking the new town is a mix between a museum and a theme park and the planning restrictions for building/renovation are, rightly, probably very restrictive. This is probably part of the reasoning for the door into room 19 being about 4ft 6inches high - but that just adds to the charm of the place. Once inside the proportions of the room and bed are normal sized and very comfortable. The reception staff were all very friendly and the buffet breakfast was a decent selection. I would definitely recommend this hotel as you get the benefit of seeing the town without the hoards of tourists that, frankly, swamp the place from 10 till 4. I can't imagine what it is like during the main season.

"Stylish and an excellent location"

StevieShep, London, United Kingdom 06/05/2017

Fantastically well-located in the centre of the medieval city of Carcasonne this hotel is a great option for those wanting to stay within the walls and is two minutes walk from the castle itself. The hotel style is in keeping with its surroundings and the room was spacious and well-maintained. There are a couple of car parking options outside the wall and the hotel staff were very helpful ferrying us from the car park back to the hotel once we'd parked. Recommended - would definitely return.

"A+ Hotel Stay"

celesteway, Orleans 02/05/2017

We arrived at the hotel parking area (outside of the city wall). A car was called to transport our luggage to the hotel. We opted to walk the 5 minutes rather than wait for the driver (a charming lad named Zouir) to return for us. Check in was smooth and Zouir further charmed us by delivering our luggage directly to our room! All of the staff we encountered were delightful. Our room turned out to be in a cottage like building surrounding a garden. We used the provided patio tables and chairs and enjoyed breakfast and lunch in the garden. Tres charmant! The room was clean, large and modern. The bathroom was clean and updated. This hotel stay was amazing and we highly recommend it and would happily stay there again. La Cite is small and totally walkable. With only 50 residents left, sadly the tourists have taken over but hopefully it is the tourists that keep this architectural beauty going. An evening walk with the ramparts lit is both beautiful and romantic. We booked a tour with Chevalier Jef which turned out to be a private tour as we were the only guests who booked with him. What a wonderful tour! HIghly recommend him, so much so that we booked into his afternoon session on clothing worn by knights which was also very entertaining. Great for kids and adults. We also lucked into a Tournament of Knights as well as a local market on the weekend that we stayed in Carcassonne. We had an amazing experience!

"Excellent location and friendly English speaking staff"

FlossyDronfield, Dronfield 30/04/2017

Excellent location for visiting Cité de Carcassonne. All the Staff were very helpful and pleasant. Room comfortable and warm during cold spell at end of April. Would recommend the hotel and only 12-15 mins by car from airport too.

"Charming hotel"

emilyjenglish, Saint John, Canada 27/04/2017

We were happy with the room. Clean, friendly staff. The check-in was handled smoothly as we were met by an employee at the upper gate who efficiently got us to a spot to park our car and then shuttled us to the hotel. The hotel was central within the old part of the city. Many shops and restaurants around to choose from. The layout is whacky - hey, it is part of a castle but that made it more charming. The knight's armour in the lobby was a nice touch!

"Great location & great staff"

User 17/04/2017

We found the hotel as a last minute offer and were very pleased with our stay. Upon arrival the staff made us feel very welcome. We didn't have any of the breakfast that was on offer but it sounded like the usual sort of affair with a buffet style breakfast. We bought drinks at the bar that were assigned to our room and we paid for these at checkout. Reception staff were very helpful; they gave us advice on activities to do and were very friendly. The room was very typical, but it was clean and had everything that we needed in there. As it was easter weekend the hire had made arrangements for families staying over with an Easter egg hunt and other activities related to the city. A nice touch was a small selection of chocolates that were eat in our room on Easter Sunday. A very pleasant stay, we would definitely stay again.

"Watch out for cancellation policy"

patlangdon, Ladera Ranch, California 28/03/2017

I looks like I have to pay 450 for reserving and cancelling 3 minutes later for a reservation in May of 2017...when I received the booking confirmation and realized that there was a cancellation policy of 100% of the booking. Usually cancellation policy is evident on the booking page...this was not.

"Inside the city walls"

nh681, Franconia, New Hampshire 21/03/2017

This one of the most interesting places for a hotel we have stayed. The wall city is one of the oldest in France, it was restored in the early 1800's. It's a great place to get a bottle of wine & fresh bread, and watch the sun set on the wall.

"Spacious room in a fab location"

Monbob, Manchester, United Kingdom 11/03/2017

On arrival at the airport, we took the shuttle bus (navette aeroport) for 5 euros each. As we boarded, the driver asked which hotel we were staying at and once we'd arrived at La Cite, he kindly advised us it was our stop. It was a short walk to the main gate into the medieval city. We found a tourist information office in a lovely building on our right, we grabbed a map and found the hotel within minutes. The streets leading up to the hotel are cobbled and a bit steep, my 70 year old mom walks with a cane and found it very reasonable to navigate. Absolutely loved the location of the hotel, it has a lovely reception area and the staff were very friendly and helpful. We had a clean, spacious triple room in the main building with fab views of the Comtal Chateau. When we checked out, it was raining heavily and the hotel kindly gave us a lift in their tiny van, to the shuttle bus stop, which was where we originally got dropped off from the airport. I would highly recommended this hotel and would happily stay here should I visit again.

"Great stay in a great location "

User 04/03/2017

Lovely hotel right in the centre of the old town. We were in the main building so we had great views. Clean room with a comfy bed. The great location definitely added to the experience of visiting Carcassonne. Staff were very friendly and helpful. Would definitely recommend.

"Nothing Special"

cervelo_rs, Portsmouth, United Kingdom 19/02/2017

We had a reasonable room in the annex of the hotel. The annex lacked the ambience of the main hotel and although we were not given a discount price, we did not enjoy the facilities of the main hotel. In addition during both check in and check out, the receptionist kept taking phone calls. I was tempted to call her from my mobile to keep her attention. As a paying guest, I was clearly secondary to someone asking to make a future booking.

"Perfectly located within the Cité de Carcassonne"

Aiyana79, Orlando, Florida 27/11/2016

We chose the Best Western Le Donjon because of its location. It was perfect for exploring within Cité de Carcassonne, restaurants, and the Château Comtal. Although we only stayed one night, the hotel staff was excellent and provided top-rate customer service for both check-in and check-out. Our room was superbly clean and comfortable. We definitely recommend this place!

"Not Winter Friendly"

Sue A, Eauze, France 15/11/2016

Stayed just 1 night and had a nice room although the heater did not work in either the bedroom or the bathroom. It was a cold, rainy night, so I called for someone to fix the heating. Someone brought me an electric heater which turned on and off all night. I've stayed here before, but only during the summer. I would not recommend it during winter months.

"Best location - Lovely Room"

LeylandAtlantean, Rossendale 14/11/2016

A friend recommended it on the basis there are very few hotels inside the medieval city itself. As much as anything it means it is easiest to enjoy the city at night once the vast crowds have left for the day. Very atmospheric after dark by the way. As a hotel was quite happy with it. Staff were friendly and helpful. The room was pleasant. At the back of the hotel overlooking the garden so I suspect quieter than rooms at the front. There was some vehicle noise at around 6 in the morning and the sound of glass being "skipped". The room was fine - quite spacious (bigger than some I got to view from the corridors) and comfortable. Downside a midget bath and irritating door arrangement between bathroom and toilet. As an old hotel had somewhat rabbit warren like corridors but nice atmosphere. All up good value and liked it

"Perfect location within the castle walls"

User 11/11/2016

Great location. Very central within the old town walls. I prefer staying in the old cite to the main Carcassonne town over the river. It's lovely to stroll around the old cobbled streets & never more than 5 minutes from the hotel. A very comfortable hotel. I felt safe which was important to me as I was travelling alone. Reception staff are helpful & friendly. I had a fairly large room which was clean & comfortable with a lovely view of the castle. They're a bit tight with the tea & coffee. After day 1 you don't get all the bits replaced but you can get spare milk & coffee sachets at reception. The reception area is cozy & in keeping with the olde style. There're big chairs to lounge & read the papers. The bar is a little dull but don't let that put you off; there're so many nice places in the surrounding streets, you probably won't use it. There're no bar staff so if you want a drink you must go to reception to announce "please sir can have some more"... & they come over to the bar. Reception is friendly but being British one felt rude bothering them to come hither more than twice so I bought a bottle of wine for the room instead. The car park is only 4 minutes walk away in the next street; but cobbles could be annoying with wheely cases. The hotel provides a pick up service the short distance. Tip: cobbled streets... Leave your heels at home for safety. It's impossible to walk with heels. Tip: To find it from the main gate and the airport bus, go through the arched entrance, straight up the cobbled street, it veers to the right through a small square. At the end, the castle gate will be in front of you. Turn left. The hotel is just a few yards down the street. You can't miss it! I did! I had breakfast on day 1. A cold buffet of Cheese, ham, bread, fruit, boiled eggs, cold pancakes & cereal. I enjoyed it but priced at €15 you can get a 3 course hot meal in the cite for not much more. So I had early lunch instead of a late breakfast. Excellent location & nice, comfortable, clean hotel. I'd recommend it as it's right in the middle of the cite.

"Great location"

User 06/11/2016

couldn't fault this place. In the heart of the old city in a medieval building so it didn't feel like a hotel chain. It was very reasonably priced, cheaper than the apartments advertised and far cheaper than other hotels. Double glazing meant you couldn't hear any noise outside although it was quiet when we were there. Nice little bar to finish the evening in. Good bathrooms.


belfastcouple653, Belfast, United Kingdom 04/11/2016

Stayed here for one night , location is first class , rooms were small but adequate , breakfast was great . Would highly recommend this hotel . Very clean and friendly . Had a night cap in hotel bar which was small but more than adequate

"Cozy, elegant and in the center of the medieval city."

Lady-of-Chalet, Huntsville, Alabama 01/11/2016

We had a 'courtyard' room, which was surprising. There were 4-6 rooms surrounding a courtyard with individual table and chairs, outside the door. We had an olive tree just beside our table (complete with black and green olives on it). So it was a fairly private area, but separate from the hotel. Our room had only the door and no windows (which was, to me, a bit claustophobic). It was however a nice, quiet room, pretty convenient to the breakfast buffet. The buffet was very nice. It had variety and charm. Our hotel was perfectly in the middle of it all, if you were there to visit the chateau and restaurants. A full day is needed to see all the the chateau offers. My only sort of complaint was the front desk totally shuts down after happy hour (around 6:30 or 7:00). You can call a phone number if you need assistance (which we did after forgetting our room key). The man came promptly to help us. (The front desk services the little cozy bar and if you ask for champagne it will likely be the best you have ever had)-just so you know. This was a surprizingly fancy hotel for a Best Western!

"Good hotel located within the medieval walls"

baciami, San Jose, California 30/10/2016

Positives: Great, central location inside Carcassonne medieval town. Room & bathrooms were nice and clean. Scenic view of street and rooftops of medieval town and towers. Negatives: Hotel set us up in rooms in a building separate from the main hotel/reception. We had to walk a few hundred feet to the main building for breakfast. It was also inconvenient when we needed to go to the reception desk for assistance/questions. As cars are not allowed inside the medieval walls, our taxi dropped us off just outside the entrance and we had to wait about 15-20 minutes before the hotel shuttle picked us up. When we checked out, the hotel shuttle was 15 minutes late to take us to taxi pick up. Although, we made it in time to catch our train, the delay made us very anxious and stressed out.

"Charming. Location in le Cite' makes it even more special."

wbath, Green Bay, Wisconsin 30/10/2016

Location in le Cite is wonderful. Carcassonne is is so close to the villages and wineries of the Languedoc. Thid location is ideal for exploring the beautiful region with its many picture perfect villages and wonderful wineries. The hotel is clean, the staff friendly, being inside of the fortress walls adds a special charm. Some excellent restaurants within a few minutes to enjoy after a day of exploring, and then enjoy the lighted fortress walls at night.

"Lovely hotel in a great location"

MK13AL, Milton Keynes, United Kingdom 24/10/2016

On arrival, we were initially disappointed to be given a room in the garden when most others in our group were in the main building. But what a great room number 43 was! A walk outside through the garden to a little block with three great rooms (plus three more on the other side of the garden) and the location was completely silent, away from the roads and with a little table and chairs on a patio ideal for a sundowner or a breakfast. The room itself was very good size on two levels (see photos) with a seating area, and bath and separate great shower. Looking at some reviews below about the early morning noise (which some in our group also experienced) then the garden rooms are exactly what you want - totally quiet. Breakfast in the hotel was ok - standard continental but the choice wasn't bad and the quality was good. The public areas have character and staff generally speak English. The location is excellent, near all the restaurants (the hotel's is next door but we didn't use it) and bars as well as the castle and the basilica. Very highly recommended when visiting Carcassonne.

"Fantastic location"

Patricia B, London, United Kingdom 22/10/2016

The location just within the old city is marvellous, but one of the disadvantages is the noise from early morning delivery and street-cleaning vehicles. We travelled with a tour group (Riviera) and half the group was in the main hotel, half in the "Remparts" annexe a couple of hundred yards away, though that in itself was not a problem - everything is very near in the old city. The rooms were comfortable, but we and many in the group found the storage facilities lacking and/or frustrating. We had a huge wardrobe but the only shelf to put things on was too high for me (and I would describe myself as tall). To access the safe, one needed to get on one's hands and knees in the dark recesses of the wardrobe - no good at all with bad knees or without a torch. A efficient carpenter could have solved many of the storage problems in a few hours! The front desk was poorly staffed. An excellent selection of restaurants within a few yards - we recommend the Adelaide just along from the annexe.

"Good value for great location"

sueE49, Lancaster, United Kingdom 18/10/2016

We loved this hotel though I believe it was worth paying firstly for a room upgrade to get a little more space and a view over the city square, and secondly to have your car parked and get the hilarious ride through the tiny roads and corners of this ancient citadel! It is quite hard to find where to arrive with a car and worth asking if you drive into the city. But to be within the old walls is worth the extra hassle and expense; it is awesomely interesting. The hotel has a Michelin star restaurant, but if you want something a little more modest, the brasseries and cafes nearby are quite suitable and close and breakfast outside in the town square a good alternative to the rather dark restaurant in the hotel.

"Perfect room for our wedding anniversary. Couldn't have been happier !!"

FJT_11, London, United Kingdom 18/10/2016

Beautiful old building right in the heart of Cite Medievale. Our room was on it;s own in the main building up it;s own stairs. Lovely size with a massive bed and a huge bathroom with a shower made for sin! Could not fault the amenities in this hotel. Breakfast was perfect with plenty of choice. The garden was beautiful in the October sun with a bottle of champagne. Such a lovely weekend.

"Nice enough - but plenty of others just outside the walls"

BlueHenFlyer, USA 12/10/2016

I booked this hotel as it was the best cost/value location within the city walls of Carcasssonne. We ended up with a room in the building away from the main hotel (not bad in and of itself). It turned out to be quite noisy (especially in the AM as deliveries and such poured in), and a very - very small room. Although it was comfortable, the one thing I noticed was that there were several very nice hotels right along the walls of the city, which I really hadn't realized in my search.

"Comfortable room, reasonable price, no view"

BarnetMike, Barnet 10/10/2016

Didn't use any of the hotel facilities other than the room for 1 night, but the room was very comfortable, clean and well appointed, apart from being a bit short on storage space. Breakfast is expensive If all you want is a simple croissant, roll, jam and coffee there are several places in the main square that provide this for 5 or 6 euros. The main drawback with our particular room was the total lack of any sort of view. Our window looked out on to a sort of airshaft, enclosed on all 4 sides. We booked one of the lower priced rooms (number 15 in the Le Clos Trencavel annex, just across the street from the main hotel building)- and I guess this was why! Free parking is available. First you are met at a luggage transfer point, then directed to a car park outside the walls just below the main public car park.

"Anniversary trip"

ian1000, staffs 09/10/2016

Lovely hotel, very much in keeping with its location inside the old city with a view of the turrets. There is some noise from the street below, but this is minimal and with the lack of cars, actually adds to the atmosphere. Staff were friendly and the beds comfortable. Plenty of space in the rooms. I would come back here again.

"Wow, this is my kind of hotel"

User 07/10/2016

This hotel is one of my absolute favorites. It's located in the Old town of Carcassonne and the hotel is as fantastic as the Old town. It's old, it's rustic, it's charming, it's fantastic. And of course it's clean. And the breakfast is good. And the Wifi works fine. And the staff is worm and friendly (and speaks great english!). So no question about it, we will absolutely be back!

"Excellent stay."

SarkLover, North Wales 06/10/2016

We recently stayed here for a couple of nights, and were pleased with every aspect. It was very special to be staying in the walled city. We were expecting a room in the Ramparts annexe, but were pleasantly surprised to be given a lovely garden room, complete with a small terrace with table and chairs. The room was spacious, comfortable and very clean. It was supremely quiet at night, so we were very happy. The gardens were a real oasis of calm. The buffet breakfast was served in a very nice dining room. There wa a lovely selection of all the usual fare, which was of good quality and quickly replenished. We found the staff very efficient and polite. I would definitely recommend this hotel, although cannot comment on the other two annexes.

"A nights stay"

Hugh F, Chelmsford, United Kingdom 05/10/2016

My first visit to The Cite, the old town, and to this hotel, it was unforgettable. From arriving at the airport, taxi to the hotel, but vehicles are not allowed into The Cite so you are driven to the outer walls where, with great efficiency, a small shuttle from the hotel was waiting to take me into the hotel and my first taste of this fascinating city. On arrival at the hotel there was a lovely welcome by the Manager and staff. The hotel is split into three town house, the main house and two others all close together. The main house and The Maison i stayed were full of character and the room had every modern convenience you would need. I can only highly recommend this hotel for it's location and facilities, Cacassonne takes on a different persona at night being completely flood lite, a wonderful experience and the hotel is right in the middle of this.

"Lovely hotel but very early morning street noise"

User 02/10/2016

Hotel le Donjon is a really nice and welcoming hotel. The rooms are very nice, breakfast is excellent and the staff are very helpful, it's hard to beat the ambience of staying in heart the medieval city. The only drawback was the noise in the street in the early morning. We stayed in room 7 which was right on the corner of Rue Saint-Louis along which refuse and cleaning vehicles operate from as early as 4:45 a.m. Being essentially a pedestrian areas due to the narrow streets any traffic noise is very obvious. If you book at this hotel, try and get a room away from the Rue Saint-Louis corner and you will really enjoy it. Having said that, we like to sleep with the windows open hence why we were woken by business outside. If you like all the windows closed you may not notice the noise. Parking can be awkward when visiting the medieval city. There is no parking at the hotel but they do provide private parking just outside the medieval city which is only 5 minutes walk from the hotel. Be wary of parking in the hotel guests area just on the outside of the city walls, this is only for use between 8 p.m. and 8 a.m. We arrived late at night and did not realise, there are no signs!, and got a parking ticket.

"Food allergy helped!!!"

Ian O, Somerset, United Kingdom 02/10/2016

I find it extraordinarily to find food that I can eat whilst out. Not only did they come up with a lovely main course, I even had Gluten free bread, which after eating didn't cause upset. Then a desert of raspberry sorbet, which the day before I had from a shop and ended up not at all comfortable. This sorbet was wonderful!! The waiters were so helpful, the restaurant over flowing with customers, but no delay on serving the food. The cost, very good for such a wonderful environment, place, with history. Thank you Best Western, I wished ll hotels came up trumps like you for people that really do suffer from allergies, mine are gluten and fructose, a nightmare combination!!!

"Great Location for History of old Carcassone"

User 02/10/2016

This hotel is in the center of the old walled city of Carcassonne. You walk out the front door to the old streets, the castle, many restaurants and beautiful views. Our room was delightful with a garden patio. It was clean and spacious. Because you can't bring your car into the old city the check in was a bit confusing. Our GPS was incorrect on guiding us so better information from the hotel on how to find the specific entrance to park your car to get a shuttle into the walled city hotels would have been helpful.

"Great location, Good hotel"

User 28/09/2016

Room was quite spacious, staff was friendly, and the location was perfect. Bed was comfortable and there was free Wifi. Breakfast was good. We had a room facing the front of the hotel so there was a lot of noise from outside - to be expected for the location and view. The only challenge was the parking. Our GPS in our rental car sent us in a crazy (and wrong) direction that is in a pedestrian zone. If you are driving make sure to contact the hotel about how to get to the city gate (if you don't end up there by some other mapping applications). We paid the 20 euros for the secure parking / shuttle and had about a 15 minute wait for the shuttle to arrive to lead us to the lot. The shuttle ride back into walled city was CRAZY. The driver definitely knew what he was doing, but left in his wake were startled pedestrians scurrying out of the way and one elderly woman who wagged her finger at him as we rode past. The driver was super nice and I'm sure that's the way it has to be in order to get around. The hotel was a great value - would stay here again.

"Top Notch"

User 27/09/2016

This excellent hotel is situated at the very heart of Carcassonne's medieval citadel and is close to all the old city's attractions with plenty of restaurants nearby. The room I had was brilliant - clean, facing the large garden and it also had a small private patio outside. Although some might find it pricey at 15 euros, the continental breakfast was delicious with a great variety of food such as freshly made croissants or small chipolata hot sausages for example. The staff are superb and are always on hand to help you out. I would have no hesitation in recommending this wonderful hotel if you're ever staying at the old town.

"Center of old walled city"

travelerstoo, California 26/09/2016

Lovely well appointed room, in a great location inside the old walled city. Very quiet and atmospheric at night. Only 50 people live in the walled city, so peaceful after the tourists leave after dinner. Reasonable price of around 180 euros for a double room superior. We were in a room that faced a courtyard with tables and benches for seating the few rooms that faced the courtyard. Breakfast buffet 15 euros each. Adjoining restaurant although good location and had an outdoor seating area, was just mediocre. They also have secure parking at 20 Euros a night. A person in a small van escorts your vehicle to parking and then takes you and your luggage to the hotel inside the walls. Very convenient as parking almost impossible.

"Inside the Walled City"

User 20/09/2016

Fabulous location with free parking, and hotel pickup shuttle from outside the Cite walls. The Cite streets are so narrow that cars are not able to enter the Cite itself unless it is delivery goods for stores, restaurants, hotels. Our room had a wonderful view of the buildings inside the Cite walls. Confirmation, check-in and settling into room flawless after bags were unloaded by their tiiny shuttle vehicle. Within 2 minute walk to the entrance of the main gate of the castle. Shops and restaurants all around the hotel. Hotel's restaurant and bar quite nice as well. Good bargin with free parking, bags shuttled through tiny stone streets, and reasonable room rates. Highly upgraded from USA version of Best Western chain hotels.

"Great Location...Wish the Review Could Be Better"

User 17/09/2016

First the good....We stayed at The Ramparts and loved the location within the Cite walls. The reception we got when we arrived was helpful and efficient. We spent the afternoon walking through the Cite using Rick Steve's suggested walk with a leisurely dinner at Restaurant Adelaide. Now the not so good....We discovered that our room had no towels. Not a huge mistake. We called the front desk and explained the problem. We were told the towels would be sent right over. This would not have caused us to complain, but...30 minutes later, no sign of the towels, so we called again. The clerk told us she was alone and busy and that we would have to wait -- no apology for the inconvenience. My husband said he would walk over to the main building and get them. When he arrived he had to wait 15 minutes to get the towels and the clerk said nothing -- just handed him the towels.

"Fantastic! "

travelbug3Melbourne, melbourne 17/09/2016

Fantastic hotel. Great location. Parking is available. Try the tapas bar just up the road on the right. It was the best meal we had there. That's about all. Just filling space now as this app won't accept under 200 words!


Milesaday, NY 16/09/2016

Staff where very welcoming. The room was clean and well kept. There was no room to room noise. The bed was comfortable. We slept with the windows open and where awakened by the 5:30 rattle of non-stop cleanup and delivery trucks. The parking lot was hard to find, the first time. We self parked and walked our carry-on bags to the hotel, maybe a 12 minute walk. A little steep at first.

"Arrived and was left waiting 45minutes in 34degC suntrap, nowater, no facilities"

Mike A, Douglas, United Kingdom 01/09/2016

Arrived approx. 11.45 by car at transfer point (which is a suntrap with no shelter inside outer city wall) and were left waiting for the bag transfer into Le Cite for 45 munities. This is not isolated incident since another family were in same predicament and had arrived 10 min earlier. Numerous phone calls by chap in barrier box and ourselves, to the hotel each time informing us the transfer vehicle was on its way. One member of the other family walked in to raise his disapproval. I sent my wife to try and find an alternative. By the time the transfer had arrived and our bags collected (and I had followed him to the secure parking (45min after initial arrival) My wife had managed to book alternative accommodation elsewhere and we voted with our feet so to speak. Retrieved our bags and stayed outside Le Cite walls As far as service goes this treatment is completely unacceptable Best Western did promise to refund our prepaid room. We stayed 2 min walk from entrance at Hotel Mercure Carcassonne 4* virtually same price - bonus has a swimming pool. room. 2 min walk and with swimming pool Hotel Mercure Carcassonne

"Medieval Hotel"

DrDimSwitzerland, Switzerland 30/08/2016

We booked for 3 nights. We were lucky, because we booked on the official homepage of the hotel so we could take advantage of the 3 for 2 night special, therefore we paid only for two nights. We became a garden room in the maim complex, which was comfortable furnished and quiet. The reception seems not really organized for us. Sometimes we had to wait several (10 to 20) minutes: Meanwhile one of three employees behind the reception were looking after the guests in front of the line, the other two were doing something else. But for Vincent of the reception we can give good grades; he was always friendly and helpfull.

"Near perfect stay within the Cite"

Doonhamer32, London, United Kingdom 30/08/2016

We stayed here over the British Bank Holiday weekend at the end of August, and could not have made a better choice. The hotel sits bang in the entre of the historic old town, and is very atmospheric inside. Our rooms see across the garden, in the Clos de Trancavel (see photo) and were very comfortable. One room (45) had a level access shower (i.e. wet room), while the other (44) had a full bath with shower over. The aircon was great, the mini-bar was no more expensive than the bars outside, and the staff were all extremely helpful and friendly - the level of fluency in English varied, but coupled with my limited French, we all got along just fine. We didn't eat breakfast in the hotel, as it didn't look worth the €15 asking price - we paid half that in the cafes within the Cite. The hotel bar was reasonably priced, with a nice bottle of very drinkable red costing €21. All in all this was one the most restful hotels I have ever stayed in, a real oasis of peace in the busy medieval city, and we shall certainly stay here again.

"Not Happy with Hotel star rating"

DCrocket01, London, United Kingdom 28/08/2016

Hotel le Donjon advertises itself as a 4 star hotel. I think this is a false presentation of the hotel as it is more 2/3 star in standard. If you use the private parking facility then you will benefit from a free transfer to your hotel which is greatly appreciated. The check in brisk and satisfactory but don't expect to get your room earlier than about 4.30pm (we arrived on a Wednesday for 1 night stay). Your bags are left in the lobby, whilst you then carry on with your visit of the citadel. As we had asked for two rooms close to each other, we stayed in the main building. The rooms were dated though comfortable. Curtains had come off some of the hooks so I rehung them... indicating poor oversight. The bathrooms too were old and had a number of stains. It didn't therefore give a comfortable feeling. We used the hotel bar to have a drink in the garden. There was no one at the bar as the reception staff had to serve both the front desk and the bar area. The staff were therefore hurried though polite. If you are going to visit something else the next morning, consider taking your breakfast away from the hotel as the breakfast offering is not particularly inspiring. There is free wifi though a little slow. If you are in a hurry to leave the city after check-out give yourself plenty of time because it took us a good 40 minutes before reception was able to arrange a taxi out of the hotel to the private car park. If you are coming in high season the wait will be even longer. We were here on 24 August but had we arrived 2 weeks earlier then checking out would have been a more difficult experience according to the driver of our taxi. In summary, the same owner runs this hotel and another 5 star hotel in the city as well as various restaurants and bars... my feeling after unexpectedly visiting several establishments owned by the same owner is that there is very little competition and therefore little incentive to offer quality service in this or any of the co-owned establishments. But, the hotel rate was ok and gives a good experience of Carcassonne.

"One Night Stay."

jamesj73, Bath, United Kingdom 27/08/2016

Hotel Le Donjon is a great place to stay right in the old Cite. The staff are friendly, helpful and the rooms are modern, clean and quiet! If you choose the hotels parking you get transported right to the hotel door which is an experience ever to be forgotten.

"Stay in the center of the historical city"

Jef N, Hasselt, Belgium 25/08/2016

The hotel has a secured parking lot outside the historical city. They drive you up to the hotel with a tiny car. The hotel is very charming and couldn't be more centrally located. The rooms are clean but the amnities are a little dated. Very nice breakfast.

"An oasis of calm in the hubbub that is peak-season Carcassonne"

oliver5125, Harrogate, United Kingdom 24/08/2016

Firstly, if you've never been to the old city of Carcassonne think very seriously before planning to use the expensive hotel garage parking! The porters drive little Opels (Vauxhall Agillas to UK people) and even so they only just squeeze through the gateways and narrow crowded streets by constantly folding their wing mirrors in. Unless you drive a microcar and can abide by the restricted access hours your best option is to drive to the hotel guest reception park outside the walls and let the porter guide you to the free parking lot shared with the Mercure hotel. It's got a barrier at least so reasonably OK to park overnight. You can then sit back in the Opel and enjoy the experience of being threaded through the tiny streets. Once at the hotel the reception area is charming olde-worlde mediaeval with tapestries, suits of armour etc all in keeping with the citadel theme. The rooms are on the small side but well appointed and clean and above all, air-conditioned. If you are not too hungry I can recommend the Express breakfast for 7 euros - great value for France and served at the bar or in the comfortable lounge off Reception. I have attached a photo. Best Westerns are usually a good reliable choice but this one is particularly pleasant to stay in and couldn't be more central.


bigskies2016, Norwich, United Kingdom 23/08/2016

Like many, I've seen the images of Carcassonne on line but nothing prepares you for the breathtaking first view of the magnificent mediaeval city when you first approach it. As other commentators have pointed out, the hotel is based in three buildings. We stayed in the block closest to the main building - just across the road. The room wasn't huge, but was big enough for a short stay. Clean, pleasant with everything you would expect. The guys at the reception were extremely helpful The city is stunning and is a fascinating to explore and imagine. Lots of restaurants, but we found the menus were a bit samey. Just a ten minute walk down from the city and over a huge medieaval bridge (now pedestrianised) is the Bastide Saint Louise. If the city is a tourist hot spot, the Bastide is typical, small town. Lots of shops, bars and cafes. The main Neptune Square is lovely and is best to catch on Thursday, when the market arrives. The art gallery is also well worth a visit. We stayed two night which seemed a perfect length of time to gently potter, eat, drink, explore and enjoy both the city and Bastide. If you are interested in things historic, my advice would be to spend 20 minutes checking-out the history of the Cathars before you travel. It's a fascinating story in itself and puts the place, it's history and architecture into some sort of context.

"Great location withinthe ramparts"

Oysterman55, London, UK 23/08/2016

Well appointed hotel within the city walls. The room was quite small but adequate. We drove and needed parking which was a secure area just outside the walls. Quite expensive (20 Euros per night). Fortunately, the hotel uses a driver to collect the luggage and guests through the walled area to the hotel.

"The only place to stay in Carcassonne"

MMMH, Dungarvan, Ireland 18/08/2016

The first thing you need to know before booking this hotel is that rooms are located in three separate buildings, which one you are in depends on the type of room you book. The main hotel building, Maison le Donjon, does not have any standard rooms. We wanted to stay here as we didn't want to have to walk to a different building every morning for breakfast, or back after a drink in the bar at night. So, we upgraded to a superior room. To be honest there wasn't anything too 'superior' about it, but it was worth it to us just to be on site all the time. We booked directly on the hotel's own website where there is a special tab for offers, we got three nights for the price of two so for us it was excellent value! We didn't have a car so I cannot comment on parking but accessing the hotel is very easy arriving by taxi. We came directly from the airport (€20) and the taxi driver brought us straight to the car-park for the Cite hotels. There was a guy in a little hut there in charge of the barrier and also a girl from the hotels with the names of all guests (to make sure that randomers don't bum a lift i suppose). The shuttle bus was waiting and we just hopped in and off we went. The drive up was great! People everywhere, sharp corners and narrow, narrow streets....all part of the excitement. You need to let them know at Reception the night before you leave what time you want the shuttle bus back at as there is no guarantee that it will be outside the door just when you need it. Going back to the airport was equally easy. The girl at Reception organised the taxi to be waiting in the car-park just as the shuttle bus arrived in.....super service. This hotel ticked all boxes for us. Well appointed, spotlessly clean rooms with excellent AC. There is a wonderful garden where breakfast is served in summer and drinks can be enjoyed all day and into the night. Our room over looked this so there was no noise and we slept like logs. Breakfast was served until 10.30 with all the usuals. Drinks prices in the bar are very expensive. Above all it is the location that makes this hotel THE place to stay. While the Cite gets very crowded during the day you can retreat away from it all into the garden, or go down to the Badtide for a few hours. Then in the mornings and evenings you get to enjoy the magic of the place when the hordes of people have left. There are so many restaurants nearby that you will never be stuck for places to eat. On a previous trip to Carcassonne I stayed in the Bastide and we ended up hoofing it up the hill to spend our time in the Cite so this time we decided to stay in the middle of it all. I cannot recommend this hotel highly enough.

"Two day stopover on driiving holiday to Spain"

ColmX, Dublin, Ireland 07/08/2016

Excellent parking arrangements in a place famous for its lack of access for cars. Trust the sat nav and it brings you to the pickup place for the Hotel. ring and the hotel car will come and collect you and your cases and bring you up thru the narrow medieval streets to the hotel itself. Also private parking in a garden just across from the pick up spot which is just outside the City Walls - €20 per day. Hotel itself is right in Carcassonne and just off the main thoroughfare so less noisy than other residences. Staff were excellent in dealing with busy situation - leavers and joiners at same time. Tip - when leaving book your transport back to the pick up/ drop off spot as you can be left waiting for a while if there are many people with cars leaving at the same time. We managed to carry/pull our cases to the spot rather than wait for an hour. It id doable though not recommended especially in the mid day heat. Hotel very comfortable with delightful outdoor breakfast area.

"One nite "

User 02/08/2016

Booked hotel in advance - were picked up outside the wall - had a long walk in the afternoon with thousands of other tourists - we were there in a Sunday afternoon - travel schedule obliged. Great to see but very touristy - could be nicer to visit outside the bug Holidays - like in September/October - Hotel was nice with breakfast in the beautiful garden.

"In the heart of the castle"

Russell F, Ridgefield, Connecticut 31/07/2016

Great hotel located inside the walls of medieval castle. You can't get this experience in too many other places. No cars allowed inside the castle walls so you (and your luggage) get chauffeured in by very small car. Friendly, curbside service for a very reasonable price. And when the crowds leave, you and very few others have the castle, it's grounds and it's amazing views all to yourself.

"Overnight stay"

Meldrews2016, London, United Kingdom 25/07/2016

We stayed overnight. Staff helpful , however had to find staff for drinks at bar as unmanned,. Very pleasant garden providing an oasis when hot and crowded in inner city. Very comfortable rooms and generally a pleasant stay.

"Convenient - but not for luggage. "

DCDP, Chester, UK 24/07/2016

One of the few hotels inside the city walls. Arriving by car involve the protracted business of finding the luggage drop-off point outside the city walls, parking the car, getting back to the hotel, and then waiting for the luggage to arrive. All told the process took approximately one hour. Leaving the hotel likewise took a similar period of time and negotiation. That said, once there, you are right at the heart of the city. Our room was in a separate building 'Les Ramparts' 300 m away from the main reception. Our room was a disappointment, not for its location, which was ideal, but for the very basic and standard style of the room. Convenient and not convenient, you take the rough with the smooth. I have given this an average rating not for its location, which is excellent, but for the quality of the hotel itself.


LindylooCleveland, Cleveland 20/07/2016

This hotel is one of only two within the city walls of Carcassone. A rabbit warren of a place with delightful nooks and crannies to negotiate before find the bedroom. Ample sized room with twin beds pushed together, separate loo and large bathroom made for a comfortable three night stay on our tour. The only slight quibble was the usual French habit of not providing any drawers to store the small stuff - still can't see why! Quaint old French decor and furnishings make it attractive, but the best aspect is the location. Right in the middle of everything!Excellent breakfast taken in the garden or adjoining room, with dinner at the next door brasserie. To be recommended.

"Great place to stay"

Peter B, Bracknell, United Kingdom 17/07/2016

What a great place to stay. The staff were great and very helpful. The room was clean and tidy and well equipped. The view over the chateau was perfect and although opposite a restaurant we did not get any noise. The perfect place to stay so you can wander the city after all the tourist's have gone home.

"Great location, view and ambiance"

YannLavoie, Abu Dhabi, United Arab Emirates 17/07/2016

We were hesitating between staying inside the citadel, or outside with a view. Glad we picked the first choice, plus we still had a nice view from our room of the inside. Great place to use as base camp when exploring the citadel, especially since it was extremely hot days, so we were glad we could take an air-conditionning break every two horus or so, where all teh other tourists were stuck in the heat ( not many shops or restaurants have AC ). Breakfast garden was amazing. Staff super friendly. If you want to see the Cité from outside you are only a few minutes walk. A bit expensive, but then to get the privilege to stay inside a medieval city did you think it was going to be cheap? Well worth the expense in our opinion, we were extremely happy with our choice. For parking you have the choice between Private ($$) or public ( free?). They offer shuttle for both

"Location location location"

User 17/07/2016

This hotel was good value for money considering it's amazing location within the city walls. The main building is very atmospheric with a lovely garden for breakfast. We were in a family room in the annexe 'Les Remparts' which was more than adequate, and you really could not beat the location, which easily allows you to come and go within the cite later in the evening or in early morning, when it is less busy. The family room that we had was huge, and had French doors to a terrace, albeit without the views. Breakfast was good, and the staff very helpful.

"One night stop "

User 16/07/2016

Stayed here one night on our way to pick up a boat to go down the Canal Du Midi. Great location in the heart of the medieval city. Friendly staff and clean hotel. Didn't eat in the hotel as so much on offer outside. Really nice quaint garden to relax in the deck chair with a glass of wine

"Well-located hotel within city walls"

David P, Hale, United Kingdom 15/07/2016

This hotel is ideally situated within the walls of the mediaeval town. We stayed here for 3 nights on a group trip. Our room was comfortable, if slightly small, and breakfasts were fully satisfactory. The free Wi-Fi and the room safe were much appreciated.

"3 night stay with a Riviera Travel tour in Les Ramparts"

octavius, england 14/07/2016

I'm really pleased the 'WoolyDog' had a such a nice room but we were put in the Les Ramparts which is nothing more than a bunkhouse with no staff and only a phone to call for help from the main hotel. We were accompanied to the building but it was a rugby scrum to get your luggage. There was a code to enter the building and I heard the tour rep said they don't usually place unaccompanied females in this building, no reason given. The room was like a shoe box that overlooked a car park and would have been great had we been the Borrowers! It was the same type of room that you find in any BW chain and the shower was very slippery. It was clean but a bit shabby. We spent most of the time when in the room waiting for each other to move so we could move into a different space. From one wall to the vanity unit it was four of my steps and with two suitcases very little space at the end of the bed. The service may have been 4 star at the main hotel but not in this annexe. I wouldn't describe the Cite as atmospheric during the day as it is rammed with visitors and it can seem a little empty at night but more pleasant with bars and restaurants to choose from. We had the first meal in the tour at the Brasserie. The staff worked very hard and never stopped but the starter was an uninspiring tomato tart that you can buy from any supermarket in this country. We had had to choose this meal before we left the last hotel. Breakfast was your usual fayre, adequate. We were disappointed with this hotel given its location. When I mentioned it to the rep she asked if we had known that we may be in a different building, and it was in the company information, however it was most unlikely to say in any promotional literature that you would be in a different building a five minute walk away with no staff or services to hand - hardly 4 star service for residents in Les Ramparts. I called once for assistance with the Wi Fi from our room and another customer called twice from the main phone in the lobby before anyone came and then it wasn't sorted. I gave up and used the hotel computer. Given that there were 50 people on our tour and some were in the main hotel we felt short changed and didn't feel that we had the same value for money for what was not a cheap holiday.

"Solved the problem"

Christine G, Grand Junction, Colorado 13/07/2016

After a kind reception, we wer4 escorted to our room. It was the smallest room I have ever seen, but it was adequate for our needs and had a nice, clean bathroom and a large window with a view.. Adequate until later in the afternoon when the air conditioning failed. I called the front desk, and they immediately sent up a maintenance man who pronounced the air-conditioning "No good. Kaput." We were given a new room - #342, a HUGE suite room off the courtyard, and an apology. This was the largest hotel room I have ever seen, with great air-conditioning, a little table and chairs near the door in the beautiful courtyard. The only negative was that there were some stairs, both in the room and to access the room. Most people wouldn't be bothered by this. I highly recommend this hotel! The location is perfect! Do spend the extra money to book one of their courtyard rooms. It is worth the expense.

"Amazing location"

WoolyDog, Washington DC, District of Columbia 12/07/2016

If you are coming to Carcassonne I can't imagine missing the opportunity of staying within the walls of this fantastically recreated town. While every room seems to be somewhat different, mine, #10 in the Donjon (main) building, has an amazing view over the city walls, plus is nice and spacious with a lovely bathroom and tiled walk-in shower. Totally quiet despite the central location. Excellent breakfast included.

"Cathar Country Comfort"

User 08/07/2016

This hotel really is in the old castle at Carcassonne. There seem to be three main buildings within about 100 metres of each other. We stayed in 'Les Ramparts' as we wanted a room with a shower rather than a bath. The receptionist was very helpful. A tasteful modernisation of a really ancient building. An air conditioned oasis in a hot and hilly medieval town. Recent changes to parking regulations in the castle means that cars are parked about 500 m from the hotel, in a secure area, but be prepared to pay the extra 20 euro fee if you do not want to use the public car park. (Note: Not made clear when booking). Breakfast in the hotel is extra, at 15 euros per person, but the are other places to eat nearby, e.g. The very pleasant ad friendly youth hostel, just round the corner (5 euros for breakfast there). A good place to stay for reasonably mobile people.

"great location"

cswalker1515, Missouri City, Missouri 05/07/2016

We are glad that we chose to stay within the walls, affording us time to visit when Carcassonne was quiet and uncrowded. The Best Western offered great service and a central location. The parking situation was odd, but the friendly, helpful porters made the system work efficiently. The decor in the rooms was what you would expect from a chain hotel, but it was housed in an exceptional setting.

"Great stay in Carcassonne!"

paulelizondo, San Diego, California 05/07/2016

This is a reasonably priced hotel in Carcassonne with all the amenities you would expect from a higher priced hotel! They have a great breakfast set in a beautiful garden! The room is small but functional! My wife and I highly recommend this hotel without qualification and would stay here again!!

"great location"

swift314, Sheffield, United Kingdom 05/07/2016

To wake up in a medieval film set style town is great in iteself so dont expect to spend much time in the hotel. The staff are friendly and helpful and even if they seem overrun with guests at certain times you learn to be patient. We stayed in the main hotel rooms are quite small but well appointed and comfortable. Disapointing that breakfast was 15 euro extra per person per day when normally you would expected it to be included. We paid 5 euro for excellent breakfast in the main square two minutes walk away. We stayed 3 nights which was plenty of time to see the whole citie and new town which is 20 minutes walk away down the hill.

"They need new beds!"

JenniBeem, Raleigh, North Carolina 03/07/2016

I wasn't super impressed with this hotel once you take the landscape away. Yes this hotel is the lower priced one of the two inside the castle walls, which we enjoyed as it made wandering around late at night seem a bit romantic. However, the room was small and the bed left a very poor impression on my back. You could feel every spring and it was just not comfortable or ideal for a good nights sleep. Not what we are accustomed to when we travel; I've stayed on nicer hostel beds just to give you an idea The staff was disorganized. The directions to parking were a bit lacking in detail and thus it took a bit to get to our spot and back to the room. But all in all they were very kind and friendly. The lobby of our building was very nice and inviting. It didn't suck but I wouldn't recommend it either unless you can guarantee they will have a new bed in the room. Your back will thank you.

"Great hotel, exceptional site."

Craig S, Angers, France 03/07/2016

We had a lovely stay here. The staff were friendly and helpful. The rooms are a fine size and are well equipped. The decor is lovely, very fitting for the setting. We didn't have the full breakfast but the 7 euros fast version, which was quite enough for us. The location is perfect. Parking is private (extra charge) or public but not nearby of course and you get to the hotel by shuttle. Plan to leave the car for the duration of your visit.

"Affordable luxury, terrific location "

alanaw0king, Woking, United Kingdom 29/06/2016

Brilliantly located all interiors and rooms were fabulously comfortable and beautifully decorated. Wifi free. Locate inside the Citadel and close to everything, the castle, cathedral the Lices and great restaurants and shops. Staff helpful and pleasant vastly exceeded expectations in every way. ( Carcassonne seems to have only 2 full service hotels inside the walls, there are a couple of auberges) June is a great time to visit too, not much queuing and restaurants apart from one, were walk in and reasonable table d'hote prices around €17 plus drinks.

"Great location, it was great to spend the night within the walled city!"

User 29/06/2016

The hotel is nice, basic rooms. Room service with our 5 year old after restaurant fatigue, and the food was quite good! Front desk staff were pleasant and helpful and English speaking (bonus). The parking and ride to the hotel was nice on a hot day, we felt like VIP. I would recommend staying here, especially if you'd like to enjoy the city after the crowds are gone.

"Beautiful old characterisitcs with a touch of modern"

Travelbugs1004, Torquay, Australia 26/06/2016

Loved this old hotel & all its historical glory. From the chairs in reception to the medieval knight at the bottom of our stairs. Stayed in the old rooms & felt like a princess waking up to open our window overlooking the red roof tiles on the castle ground buildings below. Room itself was large enough (nice bathroom), comfortable bed with tea/coffee facilities. Caught the train here & a taxi up to the castle gates where the hotel's driver picks you up & drops you off in the cute little hotel van as no cars allowed inside. Really loved this place & recommend staying inside the castle if visiting. Never went into town as didn't need to. So much to see here.

"Tiny rooms without airconditioning"

dive4pam, charlotte, nc 25/06/2016

We were there in May and the weather was awful which no doubt colors my entire experience but I booked this hotel to be inside the walls without paying the extraordinary price of la Cite. The room was tiny and had no air conditioning and overlooked an outside cafe where there were folks smoking! I am highly sensitive to smoke and had bronchitis so opening the windows was miserable. Our room was hot and they brought us a wobbly fan since I questioned them about a/c and they said, sorry- none. I guess it was my fault for not reading the fine print when I booked. One the upside, I had booked the incorrect date and they didn't charge me even though I called after 6 pm to tell them i was really coming the following night. I glad to be inside the city walls -can't imagine navigating a place to put a car and walking up to the castle from a parking lot. We did pay to park int he guarded lot because we left the majority of luggage in our rental car. The free lot is not guarded at night so you take your chances with stuff in the car if you park there. it is a huge tourist place so pickpockets are everywhere and we figured it was work the $19 to park overnight and not worry.

"Stunning Setting"

277RachelH86, Limerick, Ireland 23/06/2016

In the heart of the Medieval citadel, this is a particularly attractive hotel. It has many original features from the Middle Ages. Beautiful gardens in impeccable order. Very comfortable beds and good bathrooms. Room was a little small but the location couldn't be better.

"Great location right in the heart of the medieval city"

HnS_007, London 22/06/2016

We had a great stay at the BEST WESTERN Hotel le Donjon. Our room was in Les Ramparts and was very comfortable and we could see the towers of the Chateau from our window and over the red tiled roof tops (which also made a nice seat!). We were quite close to the haunted house but only noticed a little noise occasionally during the day when we were back into the room. I loved the old features in the building such as the stone spiral staircase. Wifi was included too which was great. Breakfast in the other building was pleasant, lots of choice with pastries and bread, hard boiled and scrambled egg, little spicy sausages, cold meats and plenty of cheese, even yoghurts, cereal and fresh fruit - we did not go hungry. The reception staff were very friendly. We had problems with our key card a couple of time. There is a phone in the lobby area of Les Ramparts so you can call them to bring a new key, rather than walking back over again. I would definitely stay here again and recommend it.

"Good choice "

Gollam76, Budapest, Hungary 17/06/2016

Perfect location inside the castle area, very nice and clean place. Good service to take your luggage in. Very good rooms , good equipments . Price wise not cheapest, but good value for price . The restaurant is better than the middle square tourist ones.

"Ideally situated"

RedUk, UK 16/06/2016

We were staying near Limoux for a week and just tagged an extra night on the end of our holiday in this amazing Citadel. The hotel is fantastically situated and although parking is just outside the main city wall it is free (parking is expensive, comparatively in the public car park) Check in was quick and we could leave our bags to be put in the room even though our room wasn't ready as we were four hours earlier than check in time. Our room was 45, ground floor through the gardens. Basic inside, the bathroom floor was treacherous when wet. It could probably do with a little freshen up but perfectly adequate for our needs. We bought a bottle of wine from the small bar in the hotel ( very reasonable at €20) and sat outside in the gardens. It was a little haven in the midst of all the hustle and bustle of a very busy tourist city. We didn't have breakfast at Donjon, preferring to eat in the square along side locals and tourists. Overall The hotel was comfortable and clean and to be honest we were so busy sight seeing that it was just a bed for the night. We would definitely return for a couple of nights purely because it is in such a beautiful city.

"Excellent location and service"

philay, Birmingham, UK 16/06/2016

We had a quick 1 night stop to try and squeeze Carcassonne into a tour of the area. For this purpose this hotel is ideal. The location is the main plus point. It is right in the hard of the medieval cite with those sights literally on the doorstep. (I think they have a second building also in the city but we were in the main one) So if you are there to see the Cite, this hotel is the best choice. The service is also a big plus. We arrived by taxi (from the train station) who drop you outside the cite walls. The hotel send a small van to collect you and your luggage (free of charge) and take everything for you. Makes a huge difference. They then drop you off again on departure. Very very helpful when traversing the old streets with luggage! The service was then friendly and helpful throughout. With a decent standard of English spoken by most staff. (and patient with my poor French) The only downside really is the standard of the rooms. We had a ground floor double with a nice little terrace outside. Comfortable enough for 1 night but the rooms are small and the old fashioned decor really looks quite tired and worn now. The bathrooms are the worst part - worn out and with noisy plumbing which disturbed us. If it wasn't for the location and the service, the room quality would have made this a 2or 3 star review, not 4. Despite this, we'd stay there again purely for the location.

"Great for Exploring the Cite"

escapeaway, Melbourne 12/06/2016

We stayed a couple of nights in Les Ramparts part of the hotel. At first I was disappointed that we weren't in the "main" part of the hotel but quickly appreciated the quirky and unique room we were given to stay in. Our room, at the top of the stairs was spacious and full of character with a large wooden beam across the floor of the room. (This may be a problem for anyone who sleep walks or who is up frequently during the night as you'd have to be able to navigate your way over it in the dark). For us it just added to the atmosphere of staying in such a unique historic property. As others have said, it's in an excellent position for exploring Carcassonne's old city or the new town. It also has a lovely garden which was charming and a delightful oasis on a warm day for guests to sit and linger in.

"Hotel le Donjon"

Terence L, Brentwood, United Kingdom 09/06/2016

Courtesy or Ryanair, we arrived at the airport with no problem. Emerging from the terminal there wasn't a taxi in sight. Fortunately the airport bus had just pulled up so we hopped on it and alighted by the main gate. The cobbled streets proved quite a challenge for small wheels on heavy luggage but after some searching we eventually found the hotel. The reception area was very pleasant but the rough concrete steps outside didn't give a good first impression. As we were staying 10 days (longer than most guests I suspect) we were offered an upgrade - a suite even! THIS WAS ROOM 40. Marvellous I thought but the euphoria soon evaporated (see below). There was no porter to be seen anywhere so I had to struggle up steep stairs with heavy luggage. There is a lift but it didn't serve this room. Bad luck! Passing other empty rooms en route I couldn't help noticing the high standard and quality of the furnishings. A few even had private sitting out areas, which I would recommend anyone to book. Entering our room I was moist disappointed at the mediocre furniture by comparison with other rooms. Not so much "shabby chic" but just shabby. It hardly qualified for a jumble sale. In the smaller room there was an apology for a dressing table which didn't even have a mirror over it. In our room there was a single child size easy chair in the corner. A couple of decent armchairs or a small settee would have been nice. There was certainly space for one. In the other corner was a wooden table with an enormous TV precariously perched on it. The carpet looked as though it had seen better days. The safe in the wardrobe made be smile because it was just sitting there loose on the shelf. Anyone with strong biceps could have carried it away! The wiring was a little annoying because the room lights and the bedside lamps couldn't be switched on or off independently of each other. There was no air con in the room which wasn't a problem while we were there in May/June, but it certainly would be in August. On the flip side, the redeeming features were a comfortable bed, an interesting beamed ceiling, the tea making facilities and a well appointed en suite with sculptured bath, double size shower, large vanity unit and a hair dryer. Couldn't see any evidence of an extract fan. It was no fault of the hotel but every weekday morning we were woken up at 5am by the ear splitting decibels of a road sweeper truck passing immediately outside. Then 5 minutes later it passed again on the opposite side. (I bet it wasn't allowed to make that racket outside the 5* hotel by the cathedral!) The hotel had a large garden which was a delightful sanctuary to relax in the shade of the mature trees with sunlight percolating between the branches. Only 4 deck chairs though?? There were many restaurants within the city walls competing for custom and with very similar menus. We would recommend The Adelaide and Le Plo. We had a couple of boat trips on the Canal du Midi which were very relaxing and a therapeutic contrast to the hustle and bustle of tourists within the city's narrow streets. This was May/June when we were there - it must be purgatory in August! Our experience in the airport terminal coming home was stressful (and for others too) as much of the time there was only one (Ryanair) check out desk in use, out of 4. Thanks Mr O'Leary - and I spotted 2 of your air hostesses chewing gum when on duty in the plane. Tut tut!

"Good Old BW"

Paul H, Nottingham, United Kingdom 05/06/2016

From arrival to room no trouble . Emailed yesterday regarding early arrival and cases very prompt rely in the positive. Room perfect location perfect and service outstanding. I only wish I could stay longer


Oakworthgirl, Keighley, United Kingdom 04/06/2016

A great location right in the middle of this mediaeval cite, it couldn't be closer to the castle! The Hotel Donjon is in 2 sections: the main section which is to the right of the castle and the Ramparts to the left, about 150 metre away. Breakfast and reception are in the main part. We stayed 3 nights in the Rampart. We were in room 12 which is upstairs going up a stone spiral staircase. The room was small, but well equipped and the view from our large shuttered window was fabulous which looked right out onto the square below. It was quite noisy during the day as it is right next to the Haunted House, but we were not in our room much of the day. Breakfast was served in the main building from 6.30 am. Get there early as it quite small. The food choice was very good however.

"Never go again"

Harold G, London, United Kingdom 01/06/2016

Location excellent. asked to arrange taxi from airport. Told plenty, actually none. Not told about shuttle service which was excellent. Am 90 years of age. 22 steps to my room. Bathroom accessories poorest in have ever seen. Soap and bath jel. only. Breakfast buffet poor choice. Had twice to inform staff to refill scrambled eggs. Bedroom poorly lit, but bed very comfortable. Best part excellent garden, haven of rest in heart of city. Would have been ideal if they served drinks and tea, but no service.

"Lovely hotel great location"

irenhyl, Mount Pleasant, South Carolina 31/05/2016

Our room was in a section of the hotel with a private staircase leading to it. We booked a double and had a large room, lovely view, free wifi, big bathroom with rain shower. Complimentary toiletries, water and coffee. Breakfast was included. The only negative was because we had trouble with our phone in France and had to make an emergency call to an 800 toll free number in the states. The hotel charged us 72 euros for using their phone.

"Great location and very confortable "

User 31/05/2016

OK first of all you are in the middle of a mediavel city, so I wasn't expecting a big room or a taxi to my room. So my experience couldn't be better. The room I stayed at was small but I expected that anyway. It was clean and had a good bed. Even tough the haunted house is right underneath the room I didn't hear any screaming. And yes you can hear the people on the streets but I tought that wasn't a problem.

"Great location inside the city walls"

Michelle26238, Denver, Colorado 28/05/2016

The hotel is right in the center of Carcassone so it was very convenient. The hotel has nice atmosphere especially for the location: Dark wood beams, stone floors, and a suit of armor. The room was clean and comfortable. The bathroom is huge and well-equipped. The staff are friendly and welcoming. We ate breakfast in the hotel each day and it was really good. They make the parking very easy - you park in a close by lot outside the city and they drive you up to the hotel with your bags. We would definitely stay here again and recommend it.

"Great place"

User 26/05/2016

This was a great place. The hotel is in a great location in the center of Carcassonne. The lobby and extra seating areas are very nice. The room was nice and clean. The people were very nice. The breakfast cost 15 euros but was worth it. We even had a private out door courtyard.


Gina A, Charlotte, North Carolina 25/05/2016

The hotel is in the cite medievale, and I don't think you can get any closer. Its all walking inside the walls. They have transportation to the hotel after parking outside the walls, if you have a car. The hotel has a restaurant that is good. The front desk personnel are very friendly, helpful, and professional.

"Location, location"

CEJ2013, Kingston upon Thames, United Kingdom 25/05/2016

The hotel is next door to the Chateau within the Citadel & so couldn't be better positioned for access to the main attraction of Carcassonne. It is characterful having been adapted from original buildings so isn't at all like a conventional purpose built hotel although the facilities are up to a 3/4 star expectation. Because of its situation within the old city walls access with luggage is not straightforward and the service provided by the hotel to handle luggage both on arrival & leaving was less than perfect.

"Return Visit"

cargo629, Orange County, California 23/05/2016

This was our 2nd stay in the hotel as we loved being inside the old city walls. Both times we ended up in annex building with views of city street and castle. On our first stay years ago we were intrigued watching early morning delivery trucks maneuver through medieval streets but this time we were less enchanted with early morning cement truck parked at entrance pumping cement underneath our window. Location within city is good and room was modern and clean. Breakfast in main building was ok. Free parking outside the wall and shuttle to room was convenient.

"Excellent base within the old city"

markwood, Lincs 23/05/2016

Stayed 2 nights. Good quality hotel. Friendly staff, spoke english. Room clean and tidy (although not that big). Reasonable value, paid £130 a night room only. There are only 2 hotels in the old walled city. This is one. Really enjoyed our stay. There is the main hotel building together with 2 annexes. We were in an annex a short walk away. We arrived at 10.30am, left our luggage at the hotel and they took it to our room when it was ready. As no taxis allowed in the old city they have a van which takes you to the taxi point just outside the walls. We were trying to decide whether to stay in the old city or just outside (cheaper) but in the end we made a good choice, Would definitely recommend


User 19/05/2016

Hotel is inside the walled city (so if you are carrying large suitcaise, you might want to think about transferring to a backpack if you dont to carry it all the way to the hotel. Although they can call someone to help). The room was really spacious, the bed confortable, big bathroom (toilet is a separate room than the shower) and the breakfast was ok (nothing special). Since the walled city is small, its close to everything (sites and restaurants). Staff was friendly. In summary, an excellent choice.

"Fantastic Hotel ! Brilliant Staff ! Excellent Location ! Enough Said"

Roy H, Stockport, United Kingdom 12/05/2016

The hotel is full of atmosphere. So clean and the staff go out of their way to be helpful. The location is excellent within the old Cite. To my wife and I the accommodation you choose when booking a holiday can either make it or break it. The Best Western Le Donjon certainly made our holiday in Carcassonne most memorable and can't recommend it highly enough. We certainly intend to make a return visit.

"Lovely location, average staff and a tourist rip off for British Bikers."

Shiftyblake, Calne, United Kingdom 10/05/2016

Lovely location for the hotel. Although carrying all of your bags to the location and finding the door locked was annoying. A note on the door gave a new location that meant we had carry all our gear to another place. Parking was a rip off. wanted €17 to park a bike on grass. We said we couldn't park on grass and they checked and said some were gravel. I complained about the price and the manager agreed to put two bikes into one spot for €17 euro. Miffed to return from restaurant to find bikers parking out the front for free. I asked the reception about this and was palmed off. I also asked if anybody could give me some help about local vineyards or wineries and was told to go to tourist information at 10.00. That was it! Really dismissive. Lovely restaurant around the corner though. Just a typical tourist trap.

HOTEL_DE_LA_CITE1, Quality Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Sir, I am sadded by your disappointment which is obviously not the image I wish that you retain of your recent experience at the Hotel Donjon in Carcassonne. I would gladly welcome the opportunity to reverse this if you would allow me. The arrival experience is not easy in the Medieval Citadel due to regulated access. The Medieval Citadel of Carcassonne is a UNESCO heritage site. Indeed, we canno't park anywhere. We propose to our guests a private parking option at 17eu. If you are not interrested on it, there is a free option in front of the ramparts. The difference between the 2 parkings is the security. But I'm agree with you that the receptionnist would need to tell you the 2 options. Regarding a tour in the vinyards, we propose guided tours and I do not understand the reception answer to you to go the the tourism office. Please, I would appreciate if you would contact me directly at the hotel for your next reservation, I would take into consideration this desagreement and will book for you the best and memorable stay you could imagine, Hoping to hear from you, I remain at your entire disposal. Sincerely Adelaide PUJOL Quality Manager

"Great hotel in fantastic surroundings"

Martin C, Glasgow, United Kingdom 06/05/2016

We booked into this hotel for three nights after choosing it for its convenient location within Le Cite. In short this is a fabulous, atmospheric hotel with very helpful staff and relaxing surroundings. The room was a perfect size with all the usual amenities and the breakfast selection will suit the majority of tastes. This is a great hotel providing excellent value for money and I would happily recommend it to others.

"Very interesting property"

ScoutW, Toronto, Canada 05/05/2016

This hotel is located within the walls of a medieval fortress and castle. Only way in from the car park is across the moat and j to the town which is a maze of narrow streets and shops. The hotel is two of the old buildings converted. The main building holds the only and breakfast area. The auxiliary building is not staffed but has cited entry. We were in the second building. Access to rooms by elevator or winding stone staircase. You look out your room windows and you feel like you are in the 12th century. The smallish rooms are modern with wide screen TV, great shower, a fridge and super WiFi which is free. Breakfast had the best scrambled eggs we have had in France. By the way, your bags are portered to your room. Worth the visit.

"Excellent location, quiet rooms"

Lancerlyric, Leeds 04/05/2016

Stayed at Hotel le Donjon for a long weekend, 3 nights. Location is excellent, within the Citie itself. Our rooms were in the rear courtyard, nice and quiet, with a table and chairs outside to enjoy. Our weekend was early Spring so temperature varied from warm 18 to cold 9, with a strong breeze at times. Hotel staff very friendly, speaking good English if required (we did). Carcassone itself is a very good destination for a long weekend. Close to the airport (a bus shuttle runs 5 € pp or 25€ in a taxi ) with a good mixture of history, walking tours, shops both tourist and high end jewellery , and a good range of restaurants. We ate in the central square , for breakfast and also treated ourselves to a meal at La Marquiere, a really nice French restaurant. Tourist office very helpful. Highlights were walking tour (2hours) which explained a lot about the history of the City and the wider cultural background to that part of France and we throughly enjoyed ourselves at the live music venue Chapeau Rouge. Good advance planning by my Brother!

"Medieval marvel"

User 02/05/2016

My wife,her family and I booked this hotel totally last minute while in France due to the French air traffic control strike. Luckily they had three rooms available at a very reasonable price, especially as being within the town walls. Arriving at the hotel we found it to be very welcoming, with excellent staff and wonderful decor, from the comfortable wing back chairs in reception to the full suit of armour in the hall way, just fabulous. The rooms were nice and spacious and in keeping with rest of the hotel and town. Bathrooms were clean and modern but didn't look out of place with a waterfall like shower. Also in the grounds was a courtyard like garden which I found to be a perfect and peaceful place to un-wind with a beer in the afternoon after a long day walking along the ramparts and then to be greeted by the resident cat who was very charming. The only down side was the lack of service at the bar, but was understandable as was very quiet and with a selection of bars and restaurants in the square just a stone throw away was not a problem. Would not hesitate to visit again.

"Castle setting! No noise! Windows open to fresh air and sound of birds!"

DeAne L, Edmonton 28/04/2016

This castle was just the best! It was in a beautiful setting with no noise and fresh air. We woke up to birds singing. Could have easily spent more time here! A bit of a maze to get back to our transportation but great exercise!!

"Lovely hotel, disappointing breakfast experience. "

Menolly21, Edinburgh, United Kingdom 27/04/2016

We have just arrived home after a 4 night stay here. The hotel was recommended to us and to be honest we were really happy in general. Our room was lovely with a fantastic walk in shower. It was rather dark but that was due I imagine to it being part of an older building with no ceiling lights and a smallish window. It was very well sound proofed though and the bed was very comfortable so had everything we needed for a decent break. Breakfast however was very disappointing, I had read mixed reviews on here but decided to go with it as it was convenient. Sadly it seems that those who say it was not worth the €15 per head were indeed correct. There seemed to be 2 staff, 1 female who worked liked a Trojan and 1 young male who seemed to do little other than look confused. There was little choice though that wasn't the issue, the real issue was that you kept having to ask for items to be refilled. Eggs, fruit, cheese, bread, the young lad never seemed to notice anything even when it wasn't busy. On both days I had to ask for eggs and on the 2nd day had to wait nearly 15/20 minutes before they appeared ( after asking again). Meanwhile the cheese and ham plate was reduced to 2 slices of cheese and nothing else. Meanwhile the lad set a couple of tables, bringing 1 item at a time from varying cupboards. It was just not good enough, a tiny amount of effort and a slight rethink on where things were kept could have made this a much better experience. So by all means stay in the hotel but unless you really can't be bothered going out I would avoid the breakfast. Unless you like the idea of sitting asking for everything you need eg eggs, cheese, coffee, etc etc

"Great Hotel Inside the City Walls"

Shakin C, London, United Kingdom 26/04/2016

On arrival outside the city walls on the shuttle bus from the Airport (5 euros each) we telephoned the hotel who sent a porter with a tiny car to collect us and our luggage. In fact once you know the way, its an easy walk up a gentle slope with some steps, of only about 300m through cobbled street. This is a collection of old buildings adapted into an hotel. As a consequence its full of character with rickety stairs and lots of different levels. The rooms appear to be all different sizes and layouts. We were in the "main" building ie the one where reception is located. The first room we were offered was on the ground floor and felt a bit dark because it looked out onto a very narrow public street. We had a few concerns about possible noise later in the day and because some of the local children were kicking a ball at the window! I asked to be moved which was not a problem at all and the room we were allocated was on the second floor with great views across the rooftops and a rooftop restaurant, towards the castle and ramparts. The staff were very helpful and friendly both in reception and at breakfast. We were B and B so didn't use the hotel restaurant but went out into the Cite or down into the main town to eat and drink, A very enjoyable stay with lots to do even when the sun didn't shine and Le Donjon is a terrific base for exploring the narrow streets and alleyways and castle ramparts.

"Great location"

jrusa, Dublin, Ireland 25/04/2016

Thoroughly enjoyed our visit. Citè very pretty. Enjoyed the restaurants mentioned here, particularly Brassierre Donjon which was right next door to the hotel. Staff very nice. Room lovely too. Didn't eat breakfast there. Thought €18 each a little expensive as hotel cost almost €700 for 5 nights. Ate breakfasts in small square- omelettes lovely and fresh tasting.

"A Must Stay Within the City Walls of Carcassone!"

MandSJerseyCI, Jersey, United Kingdom 25/04/2016

Upon arrival, because we had not read the information provided properly, we made the mistake of parking in the car park outside the city walls of Carcassonne and walking up with our suitcases. You park in the parking on ave des Anglais and Contact the hotel and they send a shuttle bus to collect you. William the concierge was extremely friendly and a credit to the hotel as were all the staff. We had requested a double bed which was a twin on arrival however we were not concerned for one night. Unfortunately my husband did not sleep well in his bed because it dipped in the middle. Breakfast was very nicely presented, had a nice selection and was excellent value for money. I love my coffee and the Nespresso machine was a real pleasure. Overall an extremely enjoyable stay and highly recommended.

"Great room in a medieval walled city"

RBaker2014, Argyle Shore, Canada 21/04/2016

We stayed in Les Ramparts. The room was very comfortable, clean, etc. with windows overlooking the city walls from the inside. Location, location, location. Parking just below the walls for hotel guests was included.


BigoBoca, Boynton Beach, Florida 19/04/2016

This midrange hotel provides friendly and efficient service. It is also located near many of the old sights in the highest part of town. The staff went out of their way to help expedite a problem that we encountered.

"Great experience!"

User 16/04/2016

We stayed here for 2 nights to explore the medieval city of Carcassone. The location is ideal and is one of only a few hotels within the city walls, giving guests the perfect opportunity to enjoy the city - particularly in the evenings when there are less tourists around. The hotel is old and very charming, and the rooms are spacious and comfortable. We used the free parking which is located just outside the city walls. When you arrive at the car park, the hotel will send up a porter in a little taxi to pick you up. The journey in can be a bit bumpy on the cobblestones, but I really enjoyed it. Great hotel and would definitely recommend to a friend!

"The best of the old and the new."

User 07/04/2016

We stayed here two nights. I strongly recommend this hotel if you are visiting Carcassone. We loved being inside the city walls. We had a great suite with rock walls. There are many restaurants to choose from. The room was very comfortable and 1st rate. Yes - spend extra to stay inside the walls of the old city. Wonderful!

HOTEL_DE_LA_CITE1, quality Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, Thank you so much for taking the time to share your wonderful comment about your experience at The Hotel Donjon in Carcassonne. It is a real pleasure to know that you were pleased by the experience to sleep Inside the walls of the Citadel, as the location of the hotel is indeed very central. I was delighted to share your kind words with all the teams who were, just like me, so proud to read your message. We really appreciate that you loved your room. Please be sure that we make a point in striving for excellence and that you will always be more than welcome to our Hotel. Do not hesitate to ask the reservation department excursions and activities to do in the Citadel and around Carcassonne; You have now to discover Languedoc Area and its treasures ! Looking forward to the pleasure of welcoming you back to Hotel Donjon, Sincerely Adelaide Pujol - Quality Manager

"Easter stay"

Nigel W, Great Yarmouth, United Kingdom 31/03/2016

What a fabulous hotel in a great location. From the moment we arrived, we were impressed with both the hotel look and the location. The reception staff were superb and really made you feel welcomed. They even managed to put up with my attempt at basic French which was no mean feat. We stayed in room no 6 which had a fantastic view across the front of the hotel to the ramparts, It was extremely well presented, clean and tidy. The only downside (and it isn't by any means a major issue,) is that even with no heating on the room was quite warm with no air movement. To counteract this we opened the windows which was fine until early in the morning when the noise from the street cleaners and vehicles was very loud. We did avail ourselves of the bar for a late night drink most nights and I have to say that the duty bar person was very friendly and welcoming. Breakfast was very good and their was more than enough to eat and at 15 euro per person was good value. All in all this was a fabulous , friendly and accommodating hotel and I have no hesitation in recommending it as a fab place to stay in the centre of the old city of Carcasonne,

HOTEL_DE_LA_CITE1, Quality Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, Thank you very much for sharing these kind words about your recent experience at HOTEL DONJON in Carcassonne. I am very happy to read that the service provided by our staff was up to your expectations. It is a great reward for us as we all constantly strive to offer each of our guests an outstanding experience. I am also delighted that you enjoyed the hotel's location and our Breakfast ! The Hotel Donjon is indeed ideally located in the heart of Medieval Citadel, with everything within walking distance, shopping, culture and and The Basilic and the Castle. I hope to welcome you back again soon to live another excursions and activities that we could propose to you around the City to discover the Languedoc Area. Sincerely, Adelaïde PUJOL - Quality Manager

"4 star for service and location but only 3 star for the rooms"

FTR2013, Weybridge, United Kingdom 30/03/2016

We stayed for one night in 2 rooms with our sons, the rooms were on the ground floor overlooking the garden and with a small terrace each. Rooms 21 had 2 twin beds and room 20 had a double and was very quiet. I found the staff very helpful and welcoming and the service was quick, especially when organising the shuttle to the car park, which was very handy. I liked the common rooms which have a lot of charm, so the down side for me was the lack of charm of the rooms, especially when compared to some pictures on the website. There was nothing wrong with them, it is just that they had no charm whatsoever, nothing to put a smile on your face. Hence for the price I would not say it was great value for money. 95 to 110 euros depending on which site you book on plus 15 euros per adult for breakfast, plus 17 euros if you want the secure car park, it was ok but not great. On my next visit I will return to l'hotel du chateau, just outside the citadel, which has an included gated car park.

HOTEL_DE_LA_CITE1, Quality Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, Thank you very much for having taken the time to share your impressions with us. I deeply regret to read about the inconvenience you experienced during your stay at the Hotel Donjon regarding the decor of your rooms and would like to sincerely apologize, as our main priority is to ensure our guests' full satisfaction at all time. I have noted all your comment and we will take them into consideration for your next visit. We have many differents decors of rooms and I'm sure that you could be satified by one of them. I would truly appreciate if you could give us a second chance, in which case I would be delighted to personally take care of your booking arrangements. Please feel free to contact me directly. Kind regards, Adelaïde PUJOL - Quality Manager

"old world charm"

Amanda Judith S, Liverpool, United Kingdom 27/03/2016

We stayed in a standard room in the main building. Helpfull profficient staff, not all are fluent in English so a basic knowledge of French is helpfull. Room was furnished in keeping with the old world style, bed very comfy, bathroom small but modern, clean and had everthing needed. Buffet breakfast had an perfectly adequate but not extensive choice of provisions. Overall the hotel had a plush but friendly feel. Would deffiniley recomend and would happily stay there again.

"A lovely hotel with excellent staff"

Willowfield8, Nottingham, United Kingdom 26/03/2016

Stayed here for 2 nights in March and found the Hotel to be ideal for a stay in Cracassone in every way. It is convenienty located within the Medieval City and provides a perfect base for exploring the town, but is quiet.The room we were in was very nice ,a large clean bathroom area and an amazing view to wake up to each morning . The bar area was quiet and only had bottled beer, but was adequate for us. The best feature however was the staff, all of whom were friendly ,helpful and efficient. A special mention to the young lady on the evening shift during our stay, who managed reception and the bar with skill and humour. All in al made for a great stay in a lovely hotel in a fairytale city .

"Awesome location!"

Mike S, Maine 15/03/2016

Great location right in the heart of the medieval city! Staff was really friendly and very helpful in arranging transportation to the train station on my day of departure. Rooms are small but sufficient. Would definitely stay again!

"Room 16!"

ktkmolan M, Cashel, Ireland 05/03/2016

Ask for Room 16 best room in the hotel! Just across the small road from the main hotel, big bed, big ensuite, lots of character. Loved it! staff are very helpful and friendly. Great value for money. Brilliant location for seeing the old city. Great restaurants nearby. 25 min walk to the modern city.

HOTEL_DE_LA_CITE1, QUALITY MANAGER at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, How delightful it is to read your review! We would sincerely like to thank you for taking the time to write these compliments on Trip Advisor! I very pleased to read that you liked room 16. This room is unsual, located in front of the main building but it is very charming ! Our staff is dedicated to providing you with an incomparable level of personalized service designed for our guests and I am more than happy we met your expectations. We look forward to the pleasure of welcoming you back in the HOTEL DONJON, With Best Regards, Adelaide PUJOL - QUALITY MANAGER

"Our Anniversary"

Groveant, Wellington, Florida 03/03/2016

An incredibly great week in this lovely old Hotel. The staff were fantastic,The service great from the reception to the shuttle person. An experience never to be forgotten. We had different menus each day from Haute Cuisine to local fayre in the Cite where we thought would be quiet in February but Voila we had 3 sunny days temp around 20 degrees -----Believe me!!! Many restaurants in the Cite which we tried all very good. We shall be back!

"Good location to experience this ancient city"

AOCdub, Dublin, Ireland 27/02/2016

The rooms vary in size and tranquility in this rambling building. We stayed in the main house and the first room we were allocated overlooked the garden but was a bit small for two nights and had twin beds. Our request for another room was promptly met and although of a good size was rather dark and opposite the Auberge de Jeunesse across the alley. We would advise inquiring about the location of the room when booking. The staff were very helpful and it was great to be collected and delivered by the hotel's small car to and from our taxi at the Porte Narbonnaise. The breakfast is overpriced if you do not want to partake of all the cold offerings. But if you want to stay in the cité this is an ideal hotel.

HOTEL_DE_LA_CITE1, QUALITY MANAGER at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, Thank you for your review following your stay at HOTEL DONJON in Carcassonne. I enjoyed reading how everything was almost perfect except the issue you met at time of check-in. Thank you for your comments regarding our reception staff, which were very helpful and met all your expectations. You have to know that we propose 2 options of breakfasts, express or buffet, perhaps you could try the express breakfast to be more satisfied on your next reservation with us. I have informed the reception desk to be relevant with these 2 options. I would be delighted to welcome you back in our hotel for your next stay, hopefully in the not too distant future. With Best Regards, Adelaide PUJOL - QUALITY MANAGER

"Quaint and very quiet"

Anthony W, Manchester 16/02/2016

Had a one night stay whilst visiting this fabulous medieval city. Excellent value for money - very clean and superb service. Bar area VERY quiet without much atmosphere but all in all a delight to stay.

HOTEL_DE_LA_CITE1, Quality Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, Thank you for your review following your recent stay at Best Western Hotel Donjon in Carcassonne. I appreciate your kind comments about our location and the service delivered in our property. I have also noted that our Bar could be more lively and we will try to find a solution regarding this desagrement. We sincerely hope that this inconvenience will not affect the trust you have shown towards the Hotel. We reiterate our apologies and look forward to welcoming you back in a near future and having the opportunity of serving you again. Most sincerely, Adelaïde PUJOL Quality Manager

"Nice Place, But a BIt Overpriced"

jtspeaks, Ankara, Turkey 15/02/2016

Clean, charming place located inside the city walls just steps from the castle. There are also lots of nice restaurants around. The room was nice, clean,and quiet. The free-parking/shuttle into the Cite were very convenient. That said, the place seemed a bit overpriced for what you got, and breakfast was not included.

HOTEL_DE_LA_CITE1, QUALITY MANAGER at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, Many thanks for taking the time to leave your review of your recent visit to the Best Western HOTEL DONJON. I enjoyed reading that you find our location very convinient and city center in the old citadel. I have also noticed that you find your room a bit overpriced. Last weekend was Valentine day : if you took our Romantic offer, you should have breakfast included and small attentions and presents in your room. Do not hesitate to contact us in direct for your next reservation, our reception department will give you in advance our best promotions. We look forward to welcoming you back to the medieval citadel of Carcassonne in the hopefully not too distant future. Yours Sincerely, ADELAIDE PUJOL - QUALITY MANAGER

"Very good hotel and great location"

joesLiverpool, Liverpool 02/02/2016

Just returned from a three night stay at this hotel. The hotel itself has a very attractive decor and architecture, which adds to its comfortable atmosphere. The staff were very sociable and helpful throughout our stay. The rooms were clean and tidy and more than adequate for the duration. The location is the jewel in the crown and it is ideally located within the Cite medievale for you to explore at your leisure. I would highly recommend this hotel for your stay in Carcassonne.

"Best Western should change their name to Best Eastern"

Lorcan m, Cork, Ireland 10/01/2016

I can not fault the staff as they did an excellent job as always . The Hotel setting was magical and romantic ,but alas !!! if you are looking to stay in this hotel with romantic getaway in mind , you will be sorly dis-appointed . That is unless during your booking ,you stipulate that you are " not with an asian tour group or come from an asian counrty or culture " according to the hotel policy the standard room arrangment is a twin room ,which caters solely for the market mentioned above . I booked the room for an overnight stay with my wife before catching a flight back home the following morning. We checked in and went to our room ,to find to our horror that the room was a twin ,not the Best Western or Western in general standars ,which is a double room unless stated differently. When we pointed this out to the reception staff ,we were told that we did not state differently when we booked the room and that there could be nothing done as the hotel was full. Therefore we were forced to slept in seperate beds or pay a heafty bill to be re-located to a different hotel. The room was clean enough eventhough for a 4 star hotel they did not provide bath robes and the T.V. was tiny. I think that this change of policy must be highlighted and i wonder if it has become standard in the Best western chain ? If so , my suggestion would be that the name be changed to the " Best Eastern Hotel Chain " Thank you Best western for ruining our little getaway. We will be looking elsewhere in future for accommodation

HOTEL_DE_LA_CITE1, Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, Thank you for taking the time to write a review of your recent stay with us in the Hotel Donjon. It goes without saying that we truly regret that we somehow lost sight of your little gateway! I was extremely disappointed to learn that we weren't able to delight you on this very special trip. I recognize that there were circunstances during your reservation that could facilitate your demand as you have the possibility to enter a comment and ask for something special in your room, like a recommandation for double bed. I insure you that we apply the Best Western Standards as we are not in the obligation to give in advance to the guest a double or twin bed and that we do upon our availability. Our reception department has a reputation to always try to do their best in such situation to satisfy the guest.You truly mentionned that the hotel was fully booked, and unfortunately we could not offer you to change for another room. However, I know that my teams have been reactive after you proposing other solutions. Please kindly be assured that we also respect the french standards of Best Western regarding the TV size. We truly hope to provide you with the hospitality we are known for upon a next visit and show you that what happened were isolated incidents. Do not hesitate to contact me in direct regarding your reservation's details, Kind Regards, Adelaide PUJOL Quality Manager

"Convenient Location"

164JohnG164, Lincoln, Nebraska 02/01/2016

We arrived at Carcassonne in the late afternoon. We parked our rental car outside of the city walls and the hotel transported us inside to the hotel. This was an easy and safe process. The hotel was nice and the service was excellent. The city was was open for us to tour. A few restaurants were open but the shops were closed.

"Excellent location"

Michelle K, Washington, District of Columbia, United States 01/01/2016

We didn't have a hotel room and walking around Carcassonne we saw the best western. It's perfectly located within the ancient castle. The hotel gives you free parking so don't park in the guest lot. The room was pricier than expected, but I assume it was because of the amazing location. The rooms were nice and the staff was excellent. Breakfast was not included and we left earlier so we skipped it.

"Haunted house!"

Kereuter, Washington DC, District of Columbia 27/12/2015

The hotel is split up between multiple buildings, one of which is right next to a haunted house! Our room faced this "attraction" so we constantly had people screaming at the top of their lungs (as they were leaving the haunted house) right under our hotel window! Be sure to request a room that is not near so much noise!

HOTEL_DE_LA_CITE1, Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, Thank you for your stay at Best Western Hôtel Donjon, and for having shared your comments. We always strive to receive constructive feedback from our guests. I want to apologize for the desagreement you encountoured with the Noisy Haunted house which is closed to one of our buildings. But, The Hotel is located in a medieval citadel and this weekend, due to Christmas Holidays was very busy, and with a lot of people in the Streets. If you asked to the reception to move in an other room, I' m sure they would make their best to satisfy you. So, do not hesitate to ask for a quiet room and with a view on the gardens on your next stay, as the hotel has many different type of rooms in 3 different buildings. I thank you once more for your comments and present you my most distinguished regards, Sincerely yours, Adelaide PUJOL Quality Manager - Best Western Hotel Donjon

"In the heart of the medieval city"

Ched1000, Chester, United Kingdom 26/12/2015

A great location, right in the heart of the medieval city of Carcassonne, so you come out of the hotel right into a living museum. The rooms are comfortable, and given the restrictions of development, you could be in a building right opposite the main entrance. Rooms here are not compromised, they are equally comfortable and tended. Breakfasts can be a bit of a scramble when the hotel is busy, but don't let this put you off. You find the location and the ambience just right, and the staff willing to help.

"Beautiful France"

SJohns, London, United Kingdom 23/12/2015

Lovely hotel includes adorable cat who sits in the lobby. Friendly reception. Fantastic setting. Will be back. The views and restaurants all around are excellent. The local €5 one way bus which meets the Ryan Air flights at airport stops outside the castle gate. Easy transfer.

HOTEL_DE_LA_CITE1, Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, I would like to thank you for having chosen our Hotel for your recent stay in Carcassonne. At Hotel Donjon, both in design and service, we attend to every detail and I am delighted to read you enjoyed the gracious service of our team. You need to try our Brasserie "Le Donjon" and taste the Cassoulet for your next stay with us. And to enclose your stay with a well-being experience, I invite you to try our SPA Cinq Mondes, I'm sure that you will enjoyed the products and treatments. We look forward to welcoming you again, Adelaïde PUJOL Quality Manager

"Great location in the Old Cite"

LJG27, Canberra, Australia 16/12/2015

We recently visited Carcassone and stayed at this hotel. The staff were incredibly helpful and friendly. Our room with it's private terrace was wonderful and comfortable. The location is very central and allows easy access to the entire Cite. My tip for new visitors is ... Park your car first (even if you pay €1 like we did), walk into the Cite and find you hotel, check in and they will give you the best advice for your parking and luggage. We were met at the carpark by a shuttle driver/porter who drove us back yo the hotel and carried our bags to the room! Sensational service. I would certainly recommend this hotel to anyone coming to Carcassone.

HOTEL_DE_LA_CITE1, Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, Many thanks for taking the time to leave your review of your recent stay in the Hotel Donjon in Carcassonne. I enjoyed reading about the attentive and friendly service you received, and that you enjoyed your global experience and our driver-porter service. We look forward to welcoming you back to the Best Western Hotel Donjon in the hopefully not too distant future. With Best Regards, Adelaide PUJOL Quality Manager

"Inside the walls of the city"

awkrause, Santa Rosa, California 11/12/2015

Very nice hotel right in the middle of the old walled city of Carcassone. Staff was pleasant, rooms very nice and beds comfortable. We had a well stocked breakfast in the morning. Very convenient as long as you don't have to carry your luggage (tour bus) otherwise it's a bit difficult traversing over the cobbled streets in places. The hotel lobby occasionally has a guest occupant, a white cat, who has been adopted by the hotel staff and comes in for nap.

"Excellent place to stay in amazing town."

davidgoldin, Orford, United Kingdom 30/11/2015

Impressive foyer and reception staff. Our rooms were out at the back but none the worse for that though perhaps less opulent than the rest of the hotel. Pleasant gardens. Two different breakfast dining rooms on successive days. Well positioned in old town. One is met outside the walls by hotel narrower vehicle to get through the ancient gates and streets.

HOTEL_DE_LA_CITE1, Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, Thank you for taking time to leave a comment about your recent stay in Carcassonne in the Hotel Donjon. I really appreciate to read that you enjoyed the hotel and the service and I will share your comments with all the staff. We hope to welcome you now in medium or high season. Carcassonne is quiet different and more alive during that times. This is another experience that you have to live with us. Do not hesitate to contact us in direct and we will be pleased to inform you about all the activities we propose to our guests. Kind Regards, Adelaide PUJOL Chief Customer Executive


mikeLimogesFrance, Limoges France 17/11/2015

The hotel is situated in the heart of the old city. Step outside and you are in the medieval fortifications. This was the main reason for selecting this hotel. The hotel is divided into three medieval buildings the Donjon which has the reception and breakfast room, the Ramparts and the Comte Roger. We stayed in the Donjon and being November and out of season the other two elements to the hotel looked to be closed. We opted for a Privilege room in the Donjon. The description stated “a spacious room – a privileged stay”. The room was not spacious and we could not see anything that made it a privilege to have the room. It was a standard room with twin beds, a bathroom and separate toilet. Breakfast was taken on the first floor and was a self-service buffet. This was charged separately and was a normal French breakfast which was “adequate”. The reception staff were very good and for those with little French language they speak English. If you have your own car you park outside the fortifications and are collected in a mini minibus. You are transported through the narrow streets and obscure entrances to the hotel. The driver then takes your luggage to your room. This was a disappointment having heard good things about the hotel.

HOTEL_DE_LA_CITE1, Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest, I thank you for taking the time to leave a review of your recent stay at Best Western Hotel Le Donjon in Carcassonne. I am delighted to hear that you enjoyed our service at the reception and the unique location of the hotel. I shall pass the comments to the relevant teams. Your feedback is the most valuable and I sincerely regret that your experience was less than perfect in regards to the room. This certainly does not reflect the high standard in which we pride ourselves here and we would like to apologize again for the leak you found in your room. We have many different room styles and sizes on our privilege rooms and if you asked to the reception to change for another room, we certainly could make something for you. If you decide to give us another chance and stay with us again our team would be delighted to make you visit different rooms so you find one that matches your expectations. Looking forward welcoming you in a nearest future, Kind regards Adelaide PUJOL Chief Customer Officer

"On a tour of the Mediterran Coast of Spain and France, this was a hidden jem."

kacki41, Meridian, Mississippi 14/11/2015

On our tour we visited many different historical sites, Churches, Museums, restaurants, and objects-d-art, but this is the only one I remember actually living in. We stayed at the Best Western which was very nice and comfortable and able to handle tour groups. We enjoyed walking around on the cobblestone streets, shopping, and eating at outside cafes. A local guide took us on a walk between the 2 walls, giving us more information than I could handle. But no matter, I enjoyed using my imagination that I was living in real castle.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Madam, It is a pleasure to read your review. You have enjoyed your stay in this magical place . We hope to welcome you again in the south of France. Kind regards elise Meresse

"Excellent location"

Robert S, Bergerac, France 09/11/2015

A very well located hotel with helpful staff. We would suggest you ensure you get directions for parking and leave your bags in the car until you have checked in, if using the hotels' car park between the ramparts. It's potentially quite a hike.

"Central and very comfortable"

User 06/11/2015

We stayed here in October for our wedding anniversary. Having booked a privilege room we were upgraded on arrival to a suite at the top of the hotel which was very comfortable and spacious. Bed comfortable ad a beautiful view of the turrets from our room. I have no complaints at all - staff were all lovely and helpful. Hotel very comfortable and full of character. Perfectly situated in the centre of the old walled city.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Guest , We thank you for this nice comment and we hope to welcome you again in Carcassonne. Kind regards elise

"Beautiful Carcassone."

MelbourneErena, Melbourne, Australia 04/11/2015

We have enjoyed Best Western accommodation around the world and this hotel in Carcasonne was no exception. Our room was comfortable, large enough, very clean and service was great. The reception staff were very helpful with all queries. The restaurant served a great meal of cassoulet and the views from the restaurant were brilliant - across the river to the medieval fortress town of Carcasonne - what a treat. The weather was foggy and damp when we were there, but nevertheless, the view was superb. I would recommend this comfortable hotel to anyone. It is a 30 minute walk across the bridge to the old town - along the way, there are many choices of good restaurants and cafes for meals. Walking to the old city is a fair way so if your feet are a worry, it would be best to get a bus or a taxi instead. The hotel is also not too far away from the modern but old, town of Carcasonne with lots of shopping available.

"Great place to stay."

404juliej, Swansea, United Kingdom 04/11/2015

Very well located within the old city. Pleasant ambience suitable to the surroundings. Good breakfast included which was a pleasant way to start the day. Ou room was pleasant -in a little courtyard with patio tables, it was warm enough even at the end of october to sit here. Great I'd use it again.

"Completely satisfied!"

wolfgang s, Brussels, Belgium 04/11/2015

The hotel is an old palace within the city walls, the large room which we booked was located in a separate pavillon in the lovely and totally quiet garden of the hotel. We and our luggage were transported by car from the parking at the city walls to the hotel - only a few meters, but a very nice service! Reception and staff are helpful and friendly, everything you need was in the room (coffe/tea macjine; safebox...)

"Beautiful hotel "

Priscilla M, Montreal, Canada 01/11/2015

We loved our stay at the Donjon. The hotel is located within the walls of the medieval city and is beautifully decorated keeping with the feel of its surroundings. Be advised however that if you are looking for a quaint room you need to book a superior room or any category above. Breakfast had a large array of choices and staff was kind.

"Inside the castle walls made for a great location!"

bkimball, Santa Cruz, California 25/10/2015

Room was clean and quiet and we had plenty of space. We conveniently were given a room next to our friends, so we were able to share wine together on the patios - very convenient. Staff were helpful. The lobby had a strange antiseptic smell; not appealing. The staff provided a lift into the hotel from outside the walls which was a bonus.

"A Unique Experience"

SJWicks, Australia 22/10/2015

Was fun to stay inside the castle walls. The room itself was ok. Not really anything special. The bed was comfortable and as the only time we were in the room was to sleep and shower this was fairly important. It is pretty dated, but it is meant to be old world. If you are looking for 5 star this isn't for you. I would probably give it 3 stars.

"Very disappointing"

Richard P, Holt, United Kingdom 19/10/2015

Stayed here from 4th to 7th of oct. as part of riviera package tour and were very disappointed with the hotel standards here.Dirty bed linen, chaos at breakfast meals such as no plates or dishes, no cutlery and at times no tables available. This happened on two days out of three.First breakfast people were shoulder to shoulder trying to get round the room. Would never use this hotel again.

"Good location but not what we were hoping for"

Happytraveller53_8, Sydney 18/10/2015

We were very pleased to be staying inside the walls of the medieval city and our first impressions of the hotel were very favourable. However, we were told that we were in another building and would have to walk there. We had already battled the crowds from the public bus stop outside the city walls to the hotel in the heat and were quite exhausted. I was also quite ill with a bad cold. When we expressed some dissatisfaction with having to continue on we were offered the services of the porter who drove us to our accommodation and saw us to our room. Whilst our room was perfectly adequate and clean and the bathroom good, we found the second building and our room to be rather soulless, and our view from the room was over a car park. The bed was comfortable and there was free wifi (which seems to be standard in France). Breakfast was included and was good. We had to walk to the main building for breakfast which seemed at first a nuisance but it was actually rather lovely walking through the empty streets before the day tourists arrived. We would have felt differently if it had been raining. I agree with another reviewer who said that a little work upgrading the rooms would make a big difference to this hotel which has lots of potential. When we left the hotel, the porter collected us from our building and drove us to the bus stop outside the city walls which was very much appreciated. We were lucky to be in Carcassonne on a weekend when there was free entry to the castle, so we went in twice. We also had a tour of the 16th-17th century organ in the church which was fascinating.

"Tour Hotel, Quiet, In Old Town"

LindaJW2014, Sydney, Australia 18/10/2015

We had two nights in this hotel. Room was a reasonable size, we had two twin beds, not that comfortable. Another French hotel that has a separate toilet, at the front door, and away from the bathroom, no extra wash basin. It had a nice outside area in the garden where we were able to have drinks with friends. The breakfast was below average and very poorly set out, poor lighting and staff were constantly trying to access cupboards under breakfast area where guests were trying to serve themselves! Our friends who were staying in the annexe part of the hotel didn't have hot water one morning so had a cold shower. Reception were not apologetic or concerned! Very centrally located in the old town, and easy walk down to main Carcassone.

"Could and should be so much better"

Keith L, Liverpool, United Kingdom 17/10/2015

There are only 2 hotels in the walled city of Carcassonne, the first being La Cite which is outlandishly expensive and le donjon des ramparts which is reasonably priced. This means that they have no real competition. The hotel is fabulously situated right in the heart of the old city and near to the entrance of the chateau and the main hotel building is tastefully furnished with a beautiful garden. There is an annex close by called "Les Ramparts". Try not to be palmed off with a room there - whatever they tell you they are not as good. The problem with the hotel is that the staff seem to dislike tourists which for a hotel is not good. The staff, and in particular the female reception staff, take a delight in saying "no" and need a lesson in hospitality. The breakfast selection is poor for a hotel of this standard and there are inadequate staff in the breakfast room with the result that food runs out and is not replaced. All of this is such a shame as with better staff training this could be a really first class hotel which given its location it deserves to be.

"Take a step back in time!"

Diane B, Edmonton, Canada 14/10/2015

The idea of staying at a castle is exciting. One thing you have to remember when you stay at a castle, you leave luxury behind. During the high season, parking spots are far and few between. Since the castle is up on a hill, the parking lot is no where near the hotel. If you have mobility issues and are unable to hike up the dozens of stone stairs, you can wait for one of the packed buses to take you to the hotel. We made the unfortunate decision to walk instead of wait for the bus. When we finally reached the hotel lobby, we were informed that our hotel room wasn't even in the same building. I constantly felt lost and confused. I felt the customer service we received by the front desk staff was not up to Best Western standards. When we finally reached our room, I found our view was of the staff parking lot. Moving forward....the hotel room was clean, spacious and well kept which is very important to me. If you have kids, they would love it.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Madam, Dear Sir, We thank you for taking time and trouble to write us this comment . As you know, our hotel is situated in the medieval town, it is forbidden to drive in this historical site.We propose to our guest two car park : a free car park outside the walls ( and a secure at 17 euros per day ). On arrival at the car park , we propose a porterage service to the hotel . Our rooms are split in three houses and the porters used to come with our guest to their room with the luggage. Our staff pay a particular attention to all our guest , we are sorry and apologize for your check in at the hotel. We hope to have the pleasure to welcome you again, do not hesite to contact me directly : Kind regards Elise Meresse

"Charming and comfortable hotel"

Gigi B, Sao Paulo, SP 14/10/2015

Very well received by staff already in the parking lot, this charming hotel is located in the heart of the fantastic city of Carcassonne. The atmosphere is consistent with the medieval city. And it has all the comforts of a North American chain hotel. Despite the room having a modest size, its dimensions are more than enough for 2 people. In the bathroom, the toilet and bath areas are separated by providing the desired privacy. The breakfast, charged separately, is very well served, neat and tasty. And the attendants are super thoughtful to the guests.

"3 Star Hotel with a 4 star location"

Globalcrtique, Melbourne, Australia 13/10/2015

My wife and I stayed here for 2 nights. It is quite a nice hotel, but it is definitely not flashy. The rooms are clean and the bed was comfortable, but I would be hard pressed to say it was a 4 star. The coffee and the room was instant Nescafe, the bathroom amenities consist of a shampoo/ conditioner/ body wash all in one - real cheap stuff. The rooms are quite dated, It is a bit of a shame because this hotel has the potential to be so much better with a bit of extra renovation. There is free WiFi, which is a pleasant surprise. The staff are friendly and helpful. If you arrive by car the concierge will pack you bags into a tiny van and take you for a crazy spin into the city. You really must video this with your iPhone as it is a total trip out!! The location is fantastic located in the center of the citadel. You really cant ask for a better position. Be careful with where you eat, there are some excellent restaurants and there are some absolute tourist traps with overpriced rubbish. Use your trip adviser before you enter - that is a warning. The "Aquarelle terrace" straight outside the Best Western is one to avoid! Make sure you visit the Ramparts, plenty of gift shops and find a nice beer garden to relax in. If you have found my review helpful please hit the helpful button below.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Madam, Dear Sir, We thank you for taking time to let us this comment on tripadvisor. We are pleased to read that you enjoyed your stay in our hotel and in the medieval town. We are pleased to inform that we used to renovate few rooms each year and for your next stay with us , we would be pleased to allocate you in a renovated room , do not hesitate to contact me directly for your booking , I stay at your entire disposal. Kind regards elise Meresse


User 10/10/2015

We booked in February for an October stay in a privilege room. Visions of what we had seen advertised ... Great ambience and great outlook ... cancel both of the above !!!! On arrival Hotel staff told us we had been upgraded! Imagine our delight ....a family suite in the garden ...much larger. Sad face here. No view anywhere; no ambience - furniture very vinyl and plastic -reminiscent of drive in motel accommodation 1985 !! Complaint response - Sorry hotel full ...tour groups took priority! We stayed 2 nights and at 10 pm on first night offered another room that might be available at 3pm following day. You be the judge on that option This hotel is in great location but be very wary of what you book. And a rip off for secured parking at €17 per night ... Take the unsecured option This hotel is in serious need of a major remake and customer service is not great. Best Western not looking good as a future travel option for this couple.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Madam, Dear Sir, We thank you for taking time to write us concerning your recent stay in our hotel . I am very sorry to read that you did not enjoyed your stay with us : - Concerning your room , we thought you would be happy to have a family room in our garden when you have explained to my collegue Vincent that you did not like your room before having dinner , it was impossible to propose you any rooms as the hotel was fully booked last thursday . We have proposed you another room after your dinner at 10 Pm , that you did not accept . Therefore , we have proposed you to move to another room the day after ( room 1 in the main building ) .Friday morning , you have informed us that you did not want to change for the last night ..... We pay a particular attention to each of our guest and we did our best to satisfy you during your stay . We hope to welcome you again in our hotel , for a next stay , do not hesitate to contact me directly to allocate you a room in the main building . Kind regards Elise Meresse

"Ideal location."

Peregrinus5, Galashiels, United Kingdom 05/10/2015

I arrived at the Hotel le Donjon after a 15/20 minute bus journey from Carcassonne airport.The cost of the journey was 5 Euros.Check-In at the hotel was quick and efficient.I was allocated a room on the first floor of the Maison du Donjon.My room was spacious with a large bed which had a very comfortable mattress and pillows. The En-Suite was a bath/shower combination with fresh,clean towels and complimentary toiletries.The breakfast buffet was very good with a varied selection to choose from. The Hotel le Donjon is in the centre of the Medieval City and is ideally situated for exploring the many sights. All in all,I was very happy with my short stay at the Hotel le Donjon and would definitely recommend.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Sirs, We are happy to read that you have enjoyed your stay in our hotel . We hope to welcome you again in the medieval town. Kind regards elise Meresse

"great location, lovely place"

BLA74, Edinburgh, United Kingdom 05/10/2015

in the heart of the old city, this hotel is in a great location. The rooms are very quiet. The hotel has plenty of space to relax after having visited the city. There is a little shuttle which will bring you and your luggage from old to new town and viceversa if you want to.

"Great location -"

JLTfromDallas, Dallas, Texas 03/10/2015

The hotel location is great: the hotel staff parked our car in a secure location (for a fee), took our luggage to the hotel (we chose to walk). The entire Cite can be explored by foot from the hotel. Ideal for a couple of days spent in the Cite itself. Taxis are available, though a bit difficult to find and to flag, for short trips to the rest of Carcassonne. Taxi drivers were indeed courteous and helpful. The family hotel room (3 persons) was large enough, clean, with lots of stones. Made it cozy. Bathroom size worked for three. Breakfast was good but could offer a lot more choice given its price. Probably better to have breakfast away from the hotel (quality, price,..). Too bad as breakfast setting in the inside garden is very nice. Pricey hotel but it is a memorable location, convenient to visit the Cite and it was at the peak of the tourist season. Very worthwhile for a couple of nights.


User 29/09/2015

Stay in a castle This is the best Best Western . They pick you and your luggage in the parking lot Registration is fast and efficient and the staff is as well. My room was up a small winding staircase and my luggage was in the room before me. The village and souvenier shops were rerrific.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Madam, Dear Sir, Thank you for this nice comment . We hope to welcome you again in our medieval town. Kind regards elise Meresse

"Time Travel"

ccranny01, Melbourne 27/09/2015

Located right within the walls of the old town. You have to park your car in the car park outside and a shuttle bus takes you on a crazy ride through the narrow paths to the hotel. Perfect place to stay if you want to be right in town, although a few other places to choose from also. All are about the same as they have the same limitations of space. None special for the amount you're paying is a premium for the location. Room and bathroom ok, but becoming dated and a little bit noisy as town gets busy with visitors, but comfortable bed. Bed was two single beds joined. No hair conditioner provided. Hand soap was in the shower. Towels smelt bleachy, but room clean. Due to restriction on size and space the hotel fits within its confines. This limits what is available – only the essentials. Staff were friendly and helpful. Being in town made this more expensive, but still worth the experience. I think it was worth the visit and recommend you stay, and perhaps we would again for one night, but not for any long period of time.

"Great location"

MymyaTodmorden, Todmorden 26/09/2015

We stayed here for three nights in August with my mum. Our rooms (on the first floor above reception) overlooked Chateau Comtal, so the view was lovely, especially during the spectacular storm as we watched the rain pour from the turrets and cascade down the cobbled streets. The fact it's inside the Cité makes it feel very special. The rooms are comfortable and clean with tea & coffee making facilities. The bath in our bathroom would be no good for adults but my mum's bathroom had a full size bath and a window, making it lovely and light. The free slippers are a nice touch, and very comfy too! The very effective air conditioning was much appreciated as it was in the late 30's. We had an issue with the key card for our door, which had to be changed every time we tried to get in. Our doors were also difficult and loud to close, but this was only a minor issue. We would very happily stay here again and hope that, one day, we get that opportunity. I would recommend Le Donjon to anyone visiting Carcassonne.

"Great fun for kids!"

lbmastiff, Long Beach, California 26/09/2015

This is one of the coolest hotels we have ever stayed in! Like others have said, it is a must if you are planning to stay in Carcassonne. The stay was friendly and helpful. There is transportation to and from the car park so that you are not trying to lug your bags into the castle grounds. It does not seem possible that an entire Best Western could be housed within the castle walls. But somehow they managed to put spacious, comfortable rooms in the middle of an ancient landmark! The rooms were up to date with clean and spacious bathrooms. The hotel property was also more than adequate with a bar area, open lawn and seating area, and restaurant with a lovely breakfast. The only problem we ran into was a power outage that prevented us from being able to use the elevators to bring our large bags up to the rooms. We had to lug them up three flights of stairs. I would have loved to stay here much longer than we were able to. I will definitely be staying here again!

"Adequate but not great."

bob t, amersham 25/09/2015

Called for 3 nights with Riviera Travel. We were situated in Le Ramparts Section which is a short walk from the main hotel. Room was fine- clean; newly refurbished with nice bathroom. Breakfasts were good but the evening meals were a disappointment. Young waiters/waitresses tried their best but very little organisation apparent. Food only fair. Nice situation though.

"Nice stay in a beautiful historic walled city"

sara c, Phoenix, Arizona 20/09/2015

A nice affordable hotel with good beds in a lovely walled city that has been restored in the 19th century for tourists with a longstanding medieval castle. The city is very interesting and worth visiting. The only problem is the throngs of tourists and touristy shops throughout. Didn't hit any good restaurants and the hotel restaurant wasn't good. Breakfast was good but not amazing. Its easy to stay here as you park your car within the walled city parking and they come take you and your bags or you can walk to the hotel. Next time if I came again I would come in the off season as just packed to the hilt in the summer. There was a sweet friendly cat who loved to be petted, but the front of the hotel smelled a little bit of cat pee :(

"A wonderful surprise."

Fay-Ebert, Seattle 18/09/2015

This is the only hotel to consider when visiting the beautiful village of Carcassonne. The hotel is located within the walls of Carcassonne and very convenient to sites, shops, bars, & restaurants. If you arrive by car, you can park in a secured lot outside of the walls and a hotel van will transport you & any luggage right to the door of the hotel. The rooms are very well appointed, quiet and spotless.the shower is the best. I only wish my stay could be longer.

"Good location, clean and comfortable."

Allen V, Toronto, Canada 17/09/2015

Most rooms are well furnished. Everything works as it's supposed to. Attentive staff. Good breakfast buffet. Close to everything in Carcassonne. Has 3 different locations within the walled town. Private parking.

"Ok stay in a very overcrowded tourist trap"

Laurie393, Winslow, United Kingdom 17/09/2015

We were upgraded from the family garden room we had booked to "the best room in the hotel". The room was ok - a bit poky and not brilliantly appointed but clean enough and with a rustic charm. It did make us think "if this is the best room in the hotel, not sure what the others are like...". Reception staff are first class and very friendly but bar staff are very rude. Breakfast is average at best - food is average but service non-existent. Our sleep was not good in our two night stay - from drunken noise outside into the small hours to what seemed like an endless procession of bin lorries in the early hours (glass bottles etc being dropped from a great height into the lorry). Carcassone is jaw-dropping from afar but is rammed full of tourists (including us!) from mid-morning until evening and it leaves a very bitter taste - we would return but out of school hols, if we had that choice. Lots of average restaurants but we were recommended restaurant Adelaide which was very good.

"A good choice when staying in the old city"

Azadia, Washington 17/09/2015

Our rooms were in the ramparts, all very clean and comfortable. Hotel staff was very friendly and helpful. Enjoyed the buffet breakfast. You can boil your own eggs just the way you like them!! We arrived by taxi from the train station, which takes you to the car park outside them city walls and from there the hotel sends a shuttle to transport (you and) your luggage. There is an attendant, so you can leave the luggage, rather than waiting for the shuttle, and walk to the hotel – a nice way to start your visit to this fascinating place. BTW, there are no ATMs in the old city.

"Safe inside the city walls"

MamaMia796, Rancho Cucamonga, California 16/09/2015

Carcassonne is a medieval city, with two walls. Stay within the city walls at this hotel. We arrived by car. You pull into the castle and leave you car in a parking lot. A small van picks you up next to your car and drives within tiny city walls, where pedestrians have to move out of the way. Our hotel had the nicest staff on our whole trip. Great location because you are inside the walls, and the city surrounds you. From our room we had great views of the towers. Great breakfast and pretty outside area.

"Central good hotel convenient for all amenities"

Ted H, Birmingham, United Kingdom 15/09/2015

We stayed here once before about 6 years ago. It is superbly placed to seek out the extraordinary features of this medieval self contained city. Being a Best Western, 'it does what it says on the tin' and is very predictably polite service, clean, adequate facilities in the clean convenient bedroom. It is not an exceptional hotel but pleasant and its greatest quality is its position. We stayed in an annexe opposite, with very limited view but previously, we had rooms in the main building over the reception on the second floor with fabulous views of the chateau, which are far better. It's wifi connection is excellent.

"Fabulous location Fabulous staff"

knight53, northamptonshire 12/09/2015

The hotel is on the heart of the old city and in the most fabulous location It is split into 3 parts we stayed in the main building which was amazing As cars are not allowed in the old city we parked in the free car park outside the walls and the porter picked us up and took us to the hotel and phew what a drive I'm certainly glad it was not me driving what a tight squeeze. Our room was lovely with great views over the old city The staff we very friendly and when my partner was taken ill in the reception area very kindly went out of their way to take us to the local chemist I cannot praise them highly enough for thier kindness. Breakfast was included in our deal and very good it was too It could be taken in the dining room or in the pleasant garden and consisted of a very good continental breakfast. All in all I would highly recommend this hotel

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Sirs, We thank you for this nice comment and we hope to have the pleasure to welcome you again in our hotel. Kind regards Elise Meresse

"Heart of the old city"

Dan G, Oakton, Virginia 11/09/2015

If you want to stay in the heart of the walled city this is the place. Big clean rooms with a view from every window. You park the car outside the walls and call the hotel. They have a shuttle that takes you into the walled city to the hotel, no need to drive your car thru narrow streets.

"Magical experience staying at the DonJon"

User 10/09/2015

My, my, what a wonderful hotel. Thick stone walls, dramatic decor and super attentive staff. A beautiful suite room overlooking the castle ramparts. Stunning views at sunset. This really was the most beautiful experience. Would definitely return and highly recommend it!

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Sirs, All the staff of the hotel want to thank you for this comment ..... We are very glad to read that you enjoyed your stay in the medieval town. Kind regards elise Meresse

"A good site to visit Carcassone "

JohnSnel, Esher, United Kingdom 09/09/2015

If you are arriving by car, it is well to know that there is an open car park where one can leave the vehicle in the open just outside the City Walls, but reasonably safe, a call to the concierge will bring the bell boy to transport you to the hotel. If one can obtain a room in the main portion of the hotel it is preferable , for it is there that the facilities are situated . The other buildings are away nearby but as has been mentioned, unmanned . The hotel is pleasant , the bathrooms small but well appointed and the rooms have all one would wish for . A pleasant experience indeed . Breakfasts adequate if not exceptional my only complaint would be the quality of meals in the attached brasserie , like a deal of French restaurants they think they are better than they are can, so another venue might well be a better choice for an evening Meal. But the complex of hotels known as Le Donjon are worth the stay and as they are so close to the inner city ,they warrant the experience .

"An ideal position"

83bgs, London, United Kingdom 07/09/2015

Situated opposite the Chateau in the Cite this hotel which is spread over three separate buildings is in a perfect position and is quiet after the majority of tourists have left in the evening (although there was some noise of dust carts and street cleaners early in the morning.) We were in the Ramparts building some 100 yards or from the main hotel.Our room was a reasonable size although the modern very clean sink/ shower/ toilet area was cramped. The room had a lovely view of the Chateau Ramparts particularly as the rising Sun turned the stonework first red the orange. Breakfasts were poor coffee and fruit juice came from machines and the choice of bread limited, At peak times there were not enough tables for everyone. The two problems with the property were (a) All the public facilities are in the main building which meant facing the elements if it rained. (b)The Ramparts building is unmanned. Guests are given a security number to tap into an entry ;pad, but it does not take much thought or ingenuity to gain entry for illicit reasons.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Sirs, We thank you for taking the time and trouble to write us regarding your recent stay in our hotel.We take note af all your comments , we always read them with attention, they are very constructive , they allow to indicate dysfunctions which can expect to us. All our rooms are split in three buildings : the main building " La maison du Donjon " with reception, restaurant , bar , " La Maison du Comte Roger " with 6 rooms facing the main building and " La Maison des Remparts " with classical rooms : this house is 80 meters from the main building , without reception, but we have a 24 hours service and all the staff is at the disposal of our guest. Concerning breakfast, we are renovating our restaurant in order to gain more meter squares on the buffet .In few days , we will propose more choices of area products. However, I can understand that you would prefer to stay in the main building, so, for your next reservation, do not hesitate to contact me in direct for the reservation, Best Regards elise Meresse

"A great stay"

Knight58, Wellingborough, United Kingdom 05/09/2015

I stayed with my partner for four nights, we enjoyed it enormously ! The room in the main building was lovely, the staff were very nice and very helpful when I was unwell ! They took me to local pharmacy. As I have problems walking the shuttle service took me to and from the car park with no qualms. Breakfast was very good.therecwas something for everyone ! Amazing setting and will be going back someday !

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Madam, We thank you for taking time to share your experience on tripadvisor. We are happy to read that you enjoyed your stay with us . It would be a pleasure to welcome you again in our hotel. Kind regards Elise Meresse

"Overall very nice"

Dave B, Peterborough, United Kingdom 05/09/2015

It's in a great location, hence the price, a bit high but hey, you're in a medieval citie!! Room was in the annexe up the road, about 50 meters, no probs. very clean, not huge but didn't want to play rugby, just sleep. Bit noisy in the morning with crowds being bussed in and the horror shop next door frightening young girls before they left the show but funny. Restaurants all around were good, avoid Camet Roger behind hotel.

"Great buildings."

ptj6, Melbourne, Australia 05/09/2015

We stayed in the ramparts of this hotel which is divided into separate buildings. The building itself was fascinating, and the rooms small but nicely furnished. You do have a short walk to the main hotel for breakfast, this is basic but served in a nice indoor outdoor room. This is a fascinating place to spend a night.

"Excellent Hotel in a perfect location"

Anne T, Brighton, United Kingdom 02/09/2015

Room 4 (first floor) in the main building. Good sized room. Very comfortable bed. Good breakfast in a pretty courtyard area with very attentive staff. Availed ourselves of the shuttle to & from the car park. Best way to arrive for entertainment value ! Also paid extra for secure parking. Very efficient ferrying to & from our car.

"What a stunning location!"

ishouldcocouk, UK 02/09/2015

This hotel is located in the heart of the mediaeval citadel - absolutely perfect for late night or early morning wandering to avoid the crowds. The reception area is clean and inviting and the staff were very helpful and friendly. The room wasn't particularly large or characterful but the aircon was very effective and we had a pleasant outlook over the garden, where we ate breakfast the next morning - also varied and plentiful. On approaching the walled city, turn left for the hotel parking and when you reach the designated area, ensure you turn left after the barriers to park or you may get charged. The shuttle bus is tiny - it has to be to get round the twists and turns - and the transfer is an amusing, and slightly hairraising experience. All in all, a great place to stay.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Sirs, We are very happy to read your comment , and it is delighful to see how much you enjoyed your stay with us . We hope to welcome you again. Kind regards elise Meresse

"Sleeping Beauty's castle has nothing on this hotel"

User 31/08/2015

This hotel is one of only three in the walled city of Carcassonne. Our room was at the top of cement winding staircase (yes imagine sleeping beauty) and room overlooked and window opened up to the street and wishing well (yes think Belle)... It was magical and accommodations were absolutely perfect! Highlight of our two week holiday in France!

"Slept like a King and Queen!"

KRoberts31, Offenham, United Kingdom 30/08/2015

As part of our honeymoon we booked this hotel as we wanted to stay somewhere special- we were not disappointed. It was such a fantastic experience, from the hairy ride through the cobbled alley ways on the hotel shuttle bus to waking up and looking out onto a turret from your bedroom. It was one of the highlights of our tour around Europe. The hotel staff were very friendly and helpful, and our room was comfortable and had everything we required. It was simply wonderful to enjoy an evening meal with a glass of wine, whilst overlooking the castle. Then it was only a few steps up a cobbled street to bed. We had a great stay and would recommend it to anyone who loves castles!

"Nice hotel for a short stay"

romios, Sydney 30/08/2015

Nice setting away from traffic and nice surrounds . The hotel is spread out with a swimming pool in the middle, the breakfast room on the other side of the hotel but not too far to walk, if it is not raining. Unfortunately we had a room facing the car park out front, we asked to have another room but was told not possible , fully booked.

"Magic within the Walls"

Rubyrosebuds, Ottawa, Canada 29/08/2015

I selected this hotel for its location - within the walls of Medieval city of Carcassonne. Parking was outside the walls, then you walk in through one of the city gates. The old fortified city is not all that big, but when I got there I had some trouble finding the hotel. So I was walking around with my suitcase, asking directions... Once we got to the hotel, the service was impeccable. The receptionist asked if we had luggage to bring to the room - so one tip - leave your luggage in the car, walk around till you find the hotel, and let them bring your luggage. Our room was not in the same building as the reception, and another short walk brought us to the Donjon. The room itself was pretty standard, but highlights are: cleanliness and comfort. The wifi worked well in our room. The best part - we walked around after dark, when the majority of the tourists were gone and I got some amazing photos of the walled city after dark. There were even fireworks. I didn't have the breakfast so I cannot comment on that - it is an added charge - and I say this because the receptionist did not tell us that breakfast is extra. Surprisingly, morning was quiet... we walked around early until the throng of tourists became overwhelming. This is a magical place where the walls breathe the history of the city. Worth a stay.

"A hotel inside a castle - how sweet is that?"

AllenSanClemente, San Clemente, California 26/08/2015

First of all, just want to clarify since I wasn't sure when I booked the hotel - this Best Western Le Donjon is INSIDE the castle walls! If that's what you're looking for, than this is the hotel for you. The hotel steps is very cool. It's newer, but has a very old world feel. The breakfast in the morning in their garden is incredibly pleasant. There are a number of shops and restaurants right outside your front door. I would highly recommend a visit to the carcassone castle and stay a night at the hotel le donjon.

"A night in Le Cite"

djarv01942, London, United Kingdom 24/08/2015

My wife and I stayed here for one night whilst we visited Le Cite as we do every year. Upon arrival we're was shown were to park and then quickly transferred to our hotel reception, the transfer was a little hairy as the streets are very narrow and very busy with tourists. Our driver showed us to reception and then took our bags to our room,which for a four star hotel we thought was excellent.the room 27 was fantastic,never seen a bed as big our whole family could sleep in it and would have had plenty of room. Facilities in the room were good including a breakfast tea which I liked in the morning. Great view from our room and only two minutes walk from the main square. The hotel was very clean and all staff we had dealings with were very polite and helpful. The cost of the room was very good for the position and would go back to the same one. If you are going to Le Cite I would try this hotel

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Sir, Dear Madam, Thank you for taking the time to share your experience on Trip advisor. All the staff would like to thank you very much. We feel so glad that you have enjoyed every moments of your stay. From the begining of your stay with our porterage service, through the reception, the housekeeping service to your room. We hope to see you again next year. Best Regards, Elise Meresse

"Loved the hotel and the location"

James N, Manchester, United Kingdom 23/08/2015

Arrived with a two year old and had been given a family room on the back of the hotel, around a courtyard. Cannot fault the room, or the service. The location was magical for a little girl who was delighted to be spending three nights staying in a real princess castle. The only issues that we had are probably very little to do with the hotel but on arrival although there was a provision for transfer to the hotel from outside la cite this really fell down for us. Ultimately we walked in with our cases, but a little disappointed.

"Good location but that's about it!"

Kereuter, Washington DC, District of Columbia 21/08/2015

I should start by saying that I really, really wanted to love this hotel. My husband and I were on our honeymoon and we decided to spend the money to be able to stay in the old city but I honestly think we should have just saved our money and stayed outside of the city walls. Pros: 1) You're in a UNESCO world heritage site. That is obviously awesome. It is literally the only reason, though, why you should stay at this hotel. If you want a big hotel room, or lots of hotel amenities, or good restaurants not targeting tourists, then you should just get a hotel room outside the old city walls. Cons: The staff were incredibly rude, and we're used to France customer service (both my husband and I used to live in France and are used to the culture, etc.). They were rude even when we spoke French with them (my husband is absolutely fluent in French) - we switched to speaking French after we (wrongly) assumed that they were being rude to us because we were speaking English. For example, on the morning of our departure, I called the front desk to ask about the check-out protocol and the lady working the desk literature hung-up on me. I travel a lot for business and that has never happened to me before! Aside from being rude, there are a few aspects of the hotel that I don't think were made clear to us based on how the hotel advertises itself: 1) The hotel is split up among several buildings. This is not really a problem, but if you have mobility issues or feel safer being in a building with a 24 hour receptionist, then this hotel might not be the right one for you. We were in a building that did not have a 24 hour receptionist which meant that we needed to walk a few blocks to the main reception desk to check out in the morning and then walk back to our building to get our bags, etc. (also may not be good for families where logistics are more complicated). 2) The hotel has free parking but it is outside the city walls and it is NOT guarded overnight. For those of you who are familiar with France, you will know that car break-ins happen ALL THE TIME and are just something that people live with. We've had our rental car broken into both times that we have visited France in the past few years so leaving a car (with a rental car sticker on it) out in a public parking lot overnight just isn't an option. The hotel does offer private parking for 17 Euros a night which is definitely worth the cost. However, the risks of free parking vs. paid parking are not made clear to potential guests. 3) This is a REALLY touristy area. We personally didn't mind it too much, but there were literally thousands of tourists jammed into an area that is really small. It got better in the evening but if you're looking for a romantic getaway in a secluded area, this is not the place for you!

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Sirs, I am very surprised and sorry to learn of your experience in our hotel. As you can read in all reviews , the staff is helpful ,and polite with all the guest . I want to apologize as everybody seems to have been rude with you . I stay at your entire disposal : As indicated in the websites, rooms ares split in three houses : The main Building with privilege rooms and family rooms, The remparts building ( 80 meters from the main building ) with classical rooms and the Comte Roger in front of the main building with 5 rooms . The reception is situated in the main building . Concerning car park , on arrival in our car park situated " Chemin des Anglais " , the porter will propose you : a free not secure car park and a secure car park at 17 euros per day .There is no need to book in advance for the car park . I want to apologize again for this first stay , I sincerly hope that you will contact me directly in the event of staying with us again . Kind regards Elise Meresse

"good hotel in the centre of cite"

judemot, Wales 21/08/2015

stayed here for 5 nights. lovely hotel with efficient friendly staff and a great garden at the back away from the masses! our room had everything we needed with a lovely power shower in a large bathroom (room 5). great to have a base in the cite and to wander the streets in the early morning and late evening when the crowds had left. we had no problems with noise which other reviewers have mentioned even though our room was at the front of the hotel. easy to walk to the town of Carcassonne which has a local food market on Tuesday,Thursdays and Saturdays were you can mix with the local inhabitants and then take a trip on the Canal and experience the locks.

"Brilliant location"

kayakschool, cornwall 21/08/2015

Being a Best Western, the standard is a given. However, some of the rooms are in a nearby 'annexe' where there is no bar or restaurant. It isn't far and you are still in the citadel, and staying...

"Staying in style in Carcasonne"

Wim V, New York City, New York 19/08/2015

Excellent value for money if you want to stay in the old part of the town. Guest are collected from a parking space just outside the walls and transported to the hotel. GReat service. Rooms clean and functional.

"excellent hotel"

DerbySmiler, Derby 29/07/2015

we went to Carcassonne a few years ago and I always said if we went back I would love to stay in the Donjon, it did not disappoint .we stayed two nights, our room was on the street side no.19 , previous people mention it is noisy, but we didn't find that .we slept well within the very cool room. We had breakfast out in the garden, which was lovely and a relaxing area to have a sit in the afternoon away from the crowds of the city! one thing don't touch the cat in reception unless you want to be scarred !!!

"Best location ever!"

Suz1884, Grants Pass, Oregon 09/07/2015

we stayed at this hotel 3 years ago and were very excited to be able to stay again. the location, being inside the walled city is wonderful. during the day Carcassonne is crazy with tourists but in the evening it really slows down and it gets really quiet. there are many very good restaurants very close by and it's also an easy walk into town. the staff is very friendly. Breakfast is wonderful although a little pricey.

"Best hotel in brand"

Gwendolyn W, Pretoria 07/07/2015

From the moment I arrived until they delivered me safely to my next destination, I was treated like a queen. Not one sour face anywhere, always friendly, always helpful, going out of their way to help. The (garden) room was very comfortable, quiet and beautiful. I particularly liked that I could spend time outside in the garden, just lounging and reading and relaxing. I highly recommend this hotel.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Madam, How delightful it is to read your review! We would sincerely like to thank you for taking the time to write these compliments on Trip Advisor! Make our guest feel comfortable is one of our priorities and I am more than happy to read that all our team members provided you an excellent stay. Hoping to have the pleasure of welcoming you back soon in the Hotel Best Western Le Donjon. Sincerely yours, Bénédicte Coste

"Excellent stay in Carcassonne"

Gastroscoffer, Stoke-on-Trent, United Kingdom 14/05/2015

Excellent Stay hotel very good room excellent only complaint would be quality of Breakfast for the price, this may be a UK think as your get much better breakfast for money in UK Best Western such as Gables Thornbury Bristol

"Great Central Location"

Liam H, Livingston, United Kingdom 08/05/2015

Perfect spot to enjoy the walled cite. Great staff and a well equipped, clean and comfortable hotel. Good wifi, quiet rooms, but central to everything you want to see or do in Carcassonne. The shuttle to and from the gates of the city is another good touch.

"A very good hotel in the centre of Carcassone"

John C, Cheltenham, United Kingdom 01/05/2015

This hotel is in keeping with the old city of Carcassone having a huge amount of character whilst being in good decorative order. We found the room satisfactory and were pleased with the dinner taken in the rerstaurant. Staff were friendly polite and effective.

"Full of character"

Anndi100, Cambridge, United Kingdom 10/11/2014

The hotel is a building of charm inside the ramparts of this fortified hilltop with cobbled streets and grey slate round towers. Drivers in slim hotel vans meet you personally in the car park to whisk you through the narrow walkways to a welcoming reception and a comfortable room of character. Your choice is calm comfort of the restaurant and lounge or the vibrant buzz of shops and the piazza brasseries. The comfortable bed, large light bathroom, TV, coffee tray and good wi-fi gave us all the amenities we needed before a well-stocked breakfast. buffet and a further walk in daylight. We will return next year.

"Quality Hotel in Medieval Cite"

MWK499, Bournemouth, United Kingdom 23/09/2014

Very friendly front of house staff. Excellent shuttle service from front gate. Peaceful quality hotel in the centre of this historic medieval cite of Carcassone. Surrounded by good quality shops and restaurants but the Cite can get very busy during peak times. It is a beautiful World Heritage site.

"Disabled visitor. Dissapointed eith able or disabled."

YandC58, Peterborough, United Kingdom 20/09/2014

Well we booked this 18 months prior to our trip, we knew that Carcassonne wasn't really disabled frindly but we managed with a scooter. We had our own car and parking was free in the public car park and easy to do when you arrive. the staff were really helpful and collected us, my husband his scooter and our luggage. Its a little time consuming but works. The hotel is lovely, a great location. We did experience a problem on arrival as although we booked through best western reservations the hotel seemed not to realise this !!!! . We had booked 4 hotels and being disabled travellers we always sort this out. Anyway we stayed in the garden rooms which have access for a wheelchair/buggy. They are lovely, quiet, large and well equipped. Spotless. A little dissapointed at not staying in the hotel but it worked ok. The real downside was the breakfast. For 3 breakfasts I can only describe the experience as poor. The staff were more interested in getting their own breakfast and not once in 3 mornings was the hot food filled, I asked and was addressed as WHAT !!!!!! to be told that there was no hot food. The third morning everyone was upstairs, it was crowded no were to sit, and as with the other mornings, messy, food empty and actually a really horrible experience. Lets face it its not cheap and really not up to any standard I would expect. I did point it out at reception on departure, a shrug and an ok was the response. My husband being disabled found the experience totally distressing. If you ask staff a question the least you expect is courtesy. I really wouldn't stay there again able bodied or disabled.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Sirs, We thank you for taking the time and trouble to write us regarding your recent stay in our hotel. I was working at reception the day of arrival and I confirm that we were waiting for you!....We have proposed you a free upgrade in a junior suite in our garden and we are pleased to know that you had a nice stay in this room. We want to apologize for your experience at the restaurant .As we cook fresh products according to the needs of our guests,there is sometimes some wait during the cooking of dishes. I ask you to believe that we pay a particular attention to each of our guest. We hope to welcome you again in our hotel. Kind regards Elise M.

"Really nice hotel"

Breulet L, Boudler, Luxembourg 22/08/2014

Fantastic stay and superbly situated! Nice lettle touch the fact that you are picked up outside the city walls and brought in, in a very small mini bus. Only down side of the hotel, was they did not have any family rooms available, in fact I am not even sure they had any. But the rooms were close together and spacious.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Sir, We thank you for your nice comments . We hope to welcome soon in our suite situated in the garden who can allocate four persons . Kind regards elise M.


Catherine L, Newcastle, Australia 19/08/2014

Excellent location in the centre of the old city fortress - traditional decor - quite rooms - not hard bedding as most hotels are. Make sure you get a hotel parking pass on arrival and ask for the mobile transport to the hotel in the fortress from the parking area.

BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review
Dear Madam, We thank you for taking the time to write us regarding your stay in our hotel. We hope to have the pleasure to welcome you soon . Kind regards elise

"Nice hotel"

Kazunori Y, Tokyo, Japan 13/07/2014

Carcassonne is a beautiful town, especially in Cite area. And, Best Western Le Donjon Les Remparts is located in the central Cite area. We enjoyed to stay this hotel. The reception is kind enough to recommend us the nice restaurant when we arrived in the morning, before check-in time. And we were surprised to meet friends who live in the United States at the hotel lobby. They also told us nice hotel.

"Excellent as usual"

reviewer64Uk, UK 04/07/2014

5th time I have stayed here, though this time with family. Very friendly and the location is great; THE place to stay if you want to be in the Cite of Carcassonne, just a few steps to many restaurants and bars.

"Fantastic Hotel"

Christine B, Adelaide, Australia 03/06/2014

Spent a wonderful two nights at this fantastic hotel. It is located in the heart of the medieval city. I had booked a privilege room and it was very comfortable. Our window looked out onto a small was very charming. The staff were very helpful....had a lovely chat one evening with Anna. We did not eat in the hotel so I cant comment on the quality of the food. I loved the atmosphere of this hotel and can highly recommend it.

"Great Hotel"

Terry W, Liverpool, United Kingdom 27/05/2014

Stayed one night in May and was very impressed with this hotel. Staff were very welcoming, friendly and helpful. The room was small but well equipped and the bed was extremely comfy. The communal rooms in the hotel are very tastefully decorated and comfortable. Breakfast was very good. Would definitely recommend this hotel to anyone going to Carcassonne. Very handy to be staying near all the restaurants.

"Carcassonne Review"

User 24/05/2014

This hotel was amazing. My group was excited and amazed at staying within the walls of an old castle. I would highly recommend this location to anyone and everyone. The location and the view was outstanding. The meals within the hotel's restaurant was above hotel food and was very good. Being in this location made you feel like you were back in the middle ages and how everyone was close to everything.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.