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Hotel Syrene, BW Premier Collection, Capri

4.5/5  - basé sur 370 notations.
Via Camerelle 51, 80073, Capri, Italy - See map
Hotel Syrene, BW Premier Collection - Hotel Syrene, BW Premier Collection® The Hotel Syrene, BW Premier Collection is ideally located in the center of Capri. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Hotel Syrene, BW Premier Collection® is located in the heart of Capri. In the most exclusive shopping area, in a quiet lemon tree garden with a marvelous view of the Faraglioni rocks. The Hotel Syrene, BW Premier Collection® offers a swimming pool, hot tub, solarium and snack bar (available from 12:00 a. m. to 4:00 p. m. ). We have easy access to monuments, panoramic sites, Napoli, Sorrento, and Amalfi. Children under 12 years hold can access to the pool from 9:30 a. m. to 1:30 p. m. and from 4:30 p. m. to 6:30 p. m.

BW Premier Collection

Hotel Syrene

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 370 guest reviews
NOTE ISSUED
Excellent
212
Very Good
109
Average
32
Poor
9
Terrible
8
REFER TO NOTICE
Business Business
14
Couples Couples
206
Family Family
63
Friends getaway Friends getaway
46
Solo travel Solo travel
5
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent choice in Capri"

5
29/09/2018

Hotel staff and management incredibly helpful. We thought we would have to cancel our trip due to high winds and ferry cancellations but the hotel advised us hourly as to which ferries were still operating - priceless information we were unable to find, even on the ferry web sites. Great location, beautiful room, very good breakfast. We would absolutely stay there again.

"Wonderful property with excellent service and view"

5
25/09/2018

We had a sea view and could experience wonderful view of Capri and the water. The staff was very helpful and knowledgeable. The property is in wonderful location close to most everything. Room very comfortable and larger than expected

"Home away from home"

5
25/09/2018

Fabulous location, wonderful staff, Villa-like setting best describe our favorite Capri hotel. We have visited this beautiful island for the past 10 years and find it addicting with its beauty and always find new paths to follow. For the last 4-5 years we have stayed at the Syrene Hotel and now will only stay there. The staff is amazing from the front desk to all their staff always there to accommodate with any of our needs. Breakfast is wonderful every morning with balcony seating and a friendly face was always there to greet us. Also don't miss having lunch under the lemon groves, food is delicious. Thank you again Syrene Hotel for another wonderful visit. Hope to see all next year.

"Another visit to this lovely Hotel."

5
19/09/2018

This is our 3rd visit, and we will be back again next year, we were in Sorrento for 7 nights, and caught the boat over, when we arrived we were met and our 3 suitcases bought to hotel, and were in our room when we arrived, we chose the funicular which is €2 each way, Our room was lovely we booked a sea view, nice balcony furnished with table and chairs,also sun loungers,our room was furnished with traditional Italian furniture, freshly decorated, all areas are kept spotlessly clean, from restaurant, to pool, you will notice that front desk staff are really helpful, and will arrange your luggage back to the port on day of departure, also your tickets, this really makes life easy, we ate amongst the lemon grove for our lunch each day, perfect setting, no problem with sun beds, the hotel is a short walk from the funicular and set along the street with all the designer shops, So all in all this made a perfect end to our holiday, it is very nice to go into Anacapri of an evening either by bus or taxi and have your evening meal.

"Tired"

2
04/09/2018

First stop of our honeymoon and wasn't impressed. After getting married in Sorrento we then started our honeymoon in Capri (and we wished we hadn't) Got shown to our room in a lift big enough for only 2 people, the room was spacious but bare, tiles on the floor were all damaged need a replacement, the whole hotel just looked tired. Pool was fine, once again tired. Staff were pleasant when you approached them, they never once went out of heir way to speak to us. Wouldn't be returning to Capri or he hotel anytime soon.

"Views of the Sea are incredible...Best Western should consider updating A/C and Plumbing!!!"

3
25/08/2018

We stayed in several hotels in Naples and on the Amalfi Coast and the Syrene in Capri had to be the worst. The views are incredible and I have no complaints about the staff as they were very professional. Best Western should consider an immediate renovation of their A/C system and plumbing. We initially had a top floor room where I detected the A/C did not cool properly (it was cooler outside 27C in the morning) Grant it, it was 34C outside during the day; however, the A/C system should have been able to handle the heat load. After the first night's stay we mentioned to the front desk about the A/C not cooling adequately and they said they would have someone look at it. The second night the problem was not resolved so on our 3rd day they move us to a different room and I must say the A/C was only slightly better and we were still quite warm at night. Another issue was the water pressure and it was horrible...and I mean horrible!!!! Down to a small trickle in the shower and it did not matter if it was in the morning or at night. Furthermore, when the pressure would increase somewhat there would be a surge of very hot water where I would have to back away from the showerhead. I have never seen it this bad especially in a hotel of this category. Our balcony door could not be locked so we had to close the shutter every time we left, and really, one small bottle of conditioner for a room occupied by two. Lastly, the late 80's, early 90's furniture décor in our room looks like they bought it second hand. Please keep in mind that Capri is so incredibly picturesque and relaxing that it did not damper our stay especially that we only used the room to sleep (albeit warm nights); however, Best Western, I strongly urge for your executives to look into these issues because for what you charge, it is an insult to your guests and you will loose clientele.

"Perfect choice for the Capri stay"

5
16/08/2018

We have stayed here for five nights and have almost fallen in love with this hotel. Although with comfortable walking distance to everything in Capri town, surroundings are normally quiet. Lovely pool area with a very good restaurant for lunch ( we have had 4 our 5 lunches here). Very friendly and attentive staff. The reception is fantastic and truly know Capri. Take their advice for activities and restaurants. You will not be disappointed. Expensive of course but from a Capri standard; very good value for money. Rooms are large and comfortable. If you can afford it ( and otherwise you would perhaps not consider Capri that not exactly is a low budget destination) go for the third floor rooms with a wonderful veranda facing the sea. Many thanks to the hotel and staff. We will most likely return.

"great stay with family of 8"

5
09/08/2018

we had three rooms. Vittorio at the front desk is a five star concierge. i often stay at five star hotels and this staff was right up there with the best. the convenient breakfast was always good and location great. probably the best value of any hotel i have ever been to. room was large with great views and balconies.

"Beautiful Hotel, Great Staff, convenient location"

5
07/08/2018

Just spent three nights here - absolutely perfect hotel. Good location, not too close to piazza, and very convenient if you want to walk down to Faralioni beach clubs. Room overlooked the pool, was very pretty although not huge. Staff was VERY helpful and pleasant. Pool a great option, although really only went in briefly at the end of the day. breakfast was typically great, didn't eat any other meals there. Definitely a great place to stay on a magical island.

"Hotel Syrene was serene and perfect!"

5
06/08/2018

Our stay at the Hotel Syrene was wonderful. The room was lovely with a high ceiling and very functional bathroom. The staff at the front desk and at breakfast were helpful and professional. And the views at breakfast were breathtaking.

"Very good! Loved it except for one little thing"

4
01/07/2018

My friend and I stayed there for 2 nights. We enjoyed it so much, clean rooms, extremely friendly staff, most comfortable pool and the best location!!! However, when we left they brought our luggage down and onto the boat and when we arrived there there were only 2 pieces of luggage instead of 5. We ended up missing our ferry and had to wait for another hour for the hotel to bring down the rest of the stuff. Problem well handed except for one slight mistake, the person from the hotel we talked to first tried to blame it on us that we had our luggage still in the hotel. however they failed to inform us they only brought down two of our suitcases and the rest we would have to do ourselves.

"A deservedly 4 Star hotel"

4
23/06/2018

Great location with high standard of service. Helpful staff. High standards of housekeeping and room maintenance. The Lemon Tree outside dining area is very pleasant and the standard of food and wine high and good value. The breakfast is very good (a pity for such a location that fresh orange juice costs extra when the machine juice drinks are poor). Our room facing the garden with balcony was very good. Wi-fi and internet connection very good.

"Awesome stay"

5
21/06/2018

Just came back from Capri and it was our second time in this hotel! Can't recommend it enough ! Checked in at 12 noon and our room was ready! Hotel is centrally located on main street two minutes away from Piazzetta and funicular and steps away from all the boutiques and some restaurants and at the same time in very quiet part of the street. Breakfast is excellent and service is the same and you can enjoy it on the terrace overlooking main street. Room had an amazing view of the mountains . Hotel is very clean and very well maintained. Decor is very nice and authentic to Capri. Special thanks to the people who made this stay flow less -Vittorio, Francesco and others. They go an extra mile to help you with all your questions and issues. Be back soon!

"Great location!"

4
04/06/2018

Hotel Syrene is in a great location, close to restaurants and shopping. The outdoor sitting area and pool is really interesting. We sat down to have a cocktail and we felt like we were in a cozy, lemon grove. The pool has windows on the side of it so you can see folks swimming by…which is cool. We booked a sea view balcony room and the views were fantastic. We also utilized the front desk to help us book our ferry back to Sorrento as well as the luggage service to the port. This made our departure much simpler since we had two large suitcases with us. It's also an easy walk to the bus station where you can get tickets to Anacapri. Just ask the front desk and they can guide you. I would stay here again.

"Ocean views and more"

5
17/05/2018

We stayed for four nights in May and can't wait to go back. We had an ocean facing room on the second floor with to balconies. Location and views were fabulous but can be a little loud because you are in the heart of Capri town but that's also the fun of it. Room was very lovey - stylish, spotless and comfortable. Breakfast was great with terrace seating overlooking the main drag. Staff was incredibly sweet and accommodating. Lemon grove was charming. Wish it had been warm enough to swim. Great value and experience.

"Relaxation personified "

5
14/05/2018

This hotel is in a perfect location in a quiet but convenient part of Capri. The pool is adequate & the lemon garden is beautiful. Staff are so friendly we had lunch On a couple of occasions and the salads are fantastic. This hotel is really well kept & clean !!! Makes you feel it's more about keeping traditions rather than commercial viability ????????????

"Perfect in every way"

5
23/10/2017

Cannot recommend this hotel enough. It's location is amazing. The price was very reasonable. We were lucky enough to spend two nights in a top floor sea view room. The view is outstanding, and you would expect to pay a lot more for it. The staff were helpful and polite throughout. We are already looking to book again for next year. The Hotel Syrene is a gem! Thank you to all of the staff.

"Beautiful location, amazing service"

5
21/09/2017

Staying here for 4 nights for a girly trip away. Hotel location is perfect, right in the shopping area, but quite and relaxing. Pool area is great for sunbathing although the pool is a little refreshing. We had sea view rooms and it was breathtaking every morning. Hotel decor is very authentic and tasteful. The service has been amazing - I left my favourite and treasured leather Jacket in a cafe in Naples before boarding the hydrofoil to Capri. On arrival at the hotel I mentioned it to the reception staff and they contacted the cafe on the main land. Surprisingly the cafe had my jacket and the hotel arranged for a member of staff to collect it and bring it to the hotel. This service was fantastic - thank you so much!!

"Great location and views "

4
11/09/2017

In the centre of Capri. Great location. Everything is nearby. All the brands shops are located in the same road. It has great views of the sea and the mountain. I have the deluxe sea view room with beautiful views and 2 balconies.

"Great Location and sweet rooms"

4
11/09/2017

The Hotel was pleasant, well situated and beautiful. The detail of the rooms was lovely although we did not have water views it was still nice and quiet. It is central to the designer shops and city square which made walking around so easy. We were here for 5 days and have no complaint, the staff were great at facilitating tours and boat activities. The breakfast is average and the clientele is older (the pool does aqua aerobics for the older folk in an evening) so as young travellers it wasn't a buzzing hotel. However, this was the general vibe across the city in early september so is to be expected. I would happily return to this hotel.

"Capri"

3
06/09/2017

The location is good and the place is very pretty. Breakfast was okay, the pool was very pretty. The staff was helpful in arranging travel plans. All in all, I probably wouldn't stay there again but it was fine and considering we booked so late, it was pretty good. Our friends stayed at a different hotel and upon arrival they were given funicular tickets. Our hotel didn't provide that and it would have been a nice touch.

"Room very poorly soundproofed"

2
01/09/2017

We stayed for two nights at the hotel. The rooms are clean and the decoration is of old school Capri style. The front desk staff was quite cold compared to the restaurants and the pool. We booked a room called "Superior". the latter was located on the first floor and unfortunately the room was not soundproofed. You can hear the lonely rattle of the left neighbor, the television and the greasy cough of the neighbors on the right as well as the high heels of the neighbor of the top. Unbearable! For a hotel of this standard, the only (cold) response we received was "the hotel is full" before I even made the request. To believe that they were used to this type of request and did not intend to solve them by the. The hotel seems pretty active on this site to respond to bad reviews. I tell you straight away: do not even try to "apologize for the poor quality of my stay" by responding to my opinion. Your apologies, I do not want them and I will not give them to you. I take this opportunity to leave a message to the moderators of this website by specifying that the hotel is no longer referenced as a relay and castles ("Relais et Chateaux"). This title has been lost for years while positive (but old) comments claim it. Another negative: the lack of shuttle to accomodate us from the port to the hotel. We had to get by alone to come and go, which is absolutely unworthy for a hotel at this price! Only luggage service of course paying is offered (at 15 € each luggage!). For the Capri's novices, this shuttle service is essential for your stay. The hotel is only accessible after climbing a hill via funicular which is painful after a flight and a boat carrying alone its business. This, knowing that taxis are absolutely overpriced, and that rental cars are prohibited to traffic in the island. Breakfast is good. The breakfasts and dinners are not good value for money compared to other hotels. In short, I suggest you to stay in a slightly more expensive hotel but which will give you a free shuttle (included in the price) and that will have soundproofed rooms (which is the minimum for all hotels in the world!).

"Idyllic Property with Amazing Owner/Staff"

5
27/07/2017

My partner, 3yr old daughter, and I had recently stayed at this beautiful property for 7 days in mid June 2017. It is in the heart of Capri and in the midst of the action. The property itself is beautiful; the rooms are newly renovated, fresh, spacious and as neat and clean as anything we have experienced. We have stayed at reputed 5 stars in all our frequent travels, but this one can surely run rings around 5 stars in terms of cleanliness, despite not being a 5 star itself. We had an ocean view room, and it was magical. I couldn't spot a speck of dust in the beautiful white themed room. The gentleman of an owner, Vetterio, is ever so accommodating with a courteous attitude. He and his friendly staff made sure we are well looked after with all our special dietary requirements especially with a small child, and that all our needs are timely and efficiently met. The staff is phenomenally good and helpful, especially Gianpiero, who was our go to man for all requirements. Top guy. Francesco and Giovanni were other great lads. And Guiseppe and Constanzo at the breakfast, who always wore an infectious smile while preparing the most delicious breakfast for us every morning. They were so loving and mindful towards our daughter and had everything ready without notice every day before our arrival at the breakfast. Beautiful people. Capri is scintillatingly beautiful, but due to these people it becomes a destination of choice and memories become the fondest. Highly recommended property for variety of invaluable reasons stated above. Keep it up Syrene. You surely act your name (Serene) Thanks for making our stay a memorable one. Best, Ash Gupta

hotelsyrene, Responsabile relazioni con la clientela at Hotel Syrene, BW Premier Collection, responded to this review
Dear Sir, Thank you for taking the time to write your great comments about the Hotel Syrene. I am delighted to read that you enjoyed our hotel ! I am also happy that you found our staff and service excellent, making your stay with us an unforgettable experience. We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Lovely Hotel"

4
26/07/2017

Hotel Syrene is well located in the hub of Capri. If you like to shop, you will be in heaven, or if you want to relax and chill, it is also a lovely place to enjoy the Island. We had a gorgeous room on the top floor with a large balcony overlooking the water. Only downside in the bathroom was the shower....very little space between the tap fittings and the shower curtain!! The bar/restaurant and pool area is serene and delightful. Lemon trees shade and add a great atmosphere to the area. We had a couple of lunches here while we spent time by the pool and the food was delicious and what you would expect from a hotel of this standard. There was good internet throughout the hotel.

hotelsyrene, Responsabile relazioni pubbliche at Hotel Syrene, BW Premier Collection, responded to this review
Dear Sir, Thank you for taking the time to write your great comments about the Hotel Syrene. I am delighted to read that you enjoyed our hotel ! I am also happy that you found our staff and service excellent, making your stay with us an unforgettable experience. We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"fantastic location in the heart of Capri"

5
25/07/2017

Fantastic location! So close to everywhere you would want to go in Capri but quiet also. amazing value for money and friendly hospitable staff. A true gem of a hotel. Lovely pool area and a beautiful outdoor area among the lemon trees. Everything was so close we could easily just pop back in to the hotel when we felt like a break. Our room also had a large outdoor terrace which looked over the street and down towards the water. Do not think of it as a Best Western - it is not!

hotelsyrene, Responsabile relazioni con la clientela at Hotel Syrene, BW Premier Collection, responded to this review
Dear Guest, Thank you for choosing Hotel Syrene for your stay in Capri and for giving us more time for the review. We are delighted to have noted and appreciated aspects such as our excellent location, elegance and courtesy of staff, all of us do our best to cure every little detail so that our guests stay unforgettable With the hope of being able to give you soon welcome here in Capri, Yours sincerely

"Amazing value in Capri Town"

5
24/07/2017

Recently wrapped up a three night stay on stunning Capri at this wonderfully amazing hotel. Paid $450 a night for a Queen Bed Sea view room, which had high ceilings, was spacious and had a nice sized bathroom. The small balcony overlooked the "street" (a pedestrian only street) and hotel breakfast canopy below as well as the Quizisana and a piece of the Faraglioni and the Tyrrhenian Sea. The staff is wonderful and the breakfast was very good. I especially call out Giacomo and Giuseppe, who provided wonderful service whenever we asked. The pool deck is amazing and had ample loungers for the guests, the pool itself was good sized and there is a wonderful lemon grove next to the pool where you can lunch or have an espresso or drink. Also, there's a bar and changing area down near the pool. The location is exquisite as it's just past the Quisisana at the quiet end of Capri Town, not too far from the main square but not too close either. Capri gets busy during the day but quiet and lovely during the evenings. Morning walks through the mazelike pedestrian streets was a true gift. Just a wonderful place and I felt like this hotel was an exceptional value. I'd spring from a higher level room that we had, but the place books far in advance. This place is also within steps of amazing restaurants like Faraglioni and Villa Margherita, as well as the high end shopping. Just a great hotel.

hotelsyrene, Responsabile relazioni pubbliche at Hotel Syrene, BW Premier Collection, responded to this review
Dear Sir, Thank you for taking the time to write your great comments about the Hotel Syrene. I am delighted to read that you enjoyed our hotel ! I am also happy that you found our staff and service excellent, making your stay with us an unforgettable experience. We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Wedding anniversary treat"

5
19/07/2017

Writing this review on behalf of my parents who stayed here for their 40th wedding anniversary. After spending our honeymoon in Capri in the 70's we returned and spent 10 days at the Syrene. A centrally situated hotel with a relaxing pool area, very good restaurant under the lemon trees, great views, very comfortable tiled rooms and really helpful and attentive staff throughout. Capri is not just about designer shops and restaurants unless you have very deep pockets. Discover the side streets, family restaurants, pizzerias, wonderful ice creams and grocery stores with their fresh fruits and experience the real Capri. Start early (take your camera and a bottle of water) and take the steep coastal and pine shaded walk to the Faraglioni rocks and Natural Arc, great for photographs. Visit the pebble beach at Marina Piccola, take towel and shade because although the sunbeds are very good they are expensive. Make time to visit Ana Capri then take a peaceful chairlift ride over the vines and tree tops to Monte Solaro a tremendous place for photos (again). We would highly recommend staying at the Syrene whilst you discover the real Capri, it is in an ideal location to start your adventures and they are always more than happy to help with organising trips.

hotelsyrene, Responsabile relazioni pubbliche at Hotel Syrene, BW Premier Collection, responded to this review
Dear Sir, Thank you for taking the time to write your great comments about the Hotel Syrene. I am delighted to read that you enjoyed our hotel ! I am also happy that you found our staff and service excellent, making your stay with us an unforgettable experience. We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Awesome views from rooms and pool"

5
21/06/2017

We only stayed one night, I wish we had stayed more. It has always been on my "bucket list" to stay overnight on Capri. We had a hotel on the mainland on Sorrento booked, so we jumped over to Capri to stay one night in Capri, wile maintaining our booking in the Sorrento hotel. After seeing the Best Western Syrene, I wished I had booked more nights. The view from the room was a panoramic view of the woods and the Bay of Naples. The pool had the view of the cliffs and the water temperature was just right. The breakfast was wonderful. I love the local red orange juice. The Aperol l Spritz at the pool with the crackers and olives was tasty. We had a slight problem with the room safe when we first checked in. The Manager sent someone to our room immediately fixed it. At night, we took the bus to AnnaCapri and realised we could have spend more time on the island. We will defintiely saty here if we ever got back to Capri! It was Bellisima! Going to visit on a one-day afternoon without staying overnight, you do not expereinece the real "Capri" experience. We highly reccomend the Best Western.

"Relaxing"

5
18/06/2017

From the minute you walk into the lobby of Hotel Syrene you feel relaxed. It's a beautiful hotel tucked into the hill on Capri. The patio is an enchanting lemon tree "grove" that is lovely to just sit and relax, have a drink. Perfection. The pool was perfect after a day of touring. Our room was spacious and we just loved the tile floors! We did not have a view, but it didn't matter, we loved it anyhow. The staff, both at the front desk and the pool area, were very attentive and helpful. We will definitely be back! My favorite stop on our 10 day tour of Italy.

"lovely, well located property with great pool and good restaurant"

4
18/06/2017

We stayed for three nights at this hotel located on Via Camarelle, a stone's throw from the Quisisana. The lobby is beautiful and our room which had a garden view was very quiet (even though we were right beside the elevator), well furnished and well appointed in all respects. The ceilings are high; the bathroom large, with good eco-friendly bath amenities (there is an effort to recycle at this hotel, also in the breakfast room); lots of closet space and shelves, a balcony and bathrobes. The mattresses were very comfortable and the pillows were satisfactory (feather ones were made available on request). The housekeeping staff were extremely warm and friendly and eager to please as were the wait staff in the breakfast room in which a full buffet was served indoors and on a beautiful terrace. The menu options were complete and basic eggs were made to order at no extra charge. There was no fresh juice however but this was of no great significance. Thanks to Giovanni and Guiseppe in the breakfast room. The reception staff and concierge, in particular Gianpiero, gave good information, and their responses to requests or to any problems were swift. Unfortunately, the television was not working properly during our stay because the system was overly complicated for us and there were some issues with the safe but the latter problem was satisfactorily resolved and we were so busy that the lack of media service was not a problem. Wifi was good throughout our stay. All in all front desk staff were very responsible and professional if not overly warm or enthusiastic. Only real issue with the room was the light that constantly went on every time one enters the bathroom area. If using the facilities at different times of the night, one could easily wake up one's roommate. Still, a good hotel, that I would recommend to anyone travelling to Capri.

"Great location"

4
11/06/2017

My husband and I spent 4 nights here. The location is close to the action, but just past the crowded tourist shopping area. The lobby is spacious and well decorated, and the lemon garden and pool area are superb. It appears that they allow people who aren't guests at the hotel to use the pool which can make it harder to find poolside lounge chairs. Breakfast on the balcony was nice, but don't leave your food unattended for even a minute or the seagulls will take it and be gone before you know it! We had an ocean view room, but it got pretty noisy around 3 am each night. I think there was a garbage collection center across the street. It sounded like they were dumping glass several times which scared me out of my sleep. I would pick a pool/garden view. It would be on the quiet side and looked like they had nice views also. Overall, a great place in perfect location.

"Capri Holiday"

5
07/06/2017

Delightful hotel. Staff very friendly and helpful. Will organise transfers to/from Naples airport and Sorrento. We stayed for two nights which we didn't feel was quite enough. For those looking for exercise on your travels, you don't need a gym in Capri!

"Wonderful hotel, in the perfect place"

5
28/05/2017

We loved this hotel and found the service exceptional. The location is perfect right on Via camarelle. We had room 76 with a terrace on the 3rd floor. The view was just fabulous. The surrounds, pool and restaurant are all very beautiful. They have a great breakfast too. All the staff are lovely and happy to help with anything. Thank you especially to Costanzo who looked after us for breakfast each morning and was fabulous!

"Excellent Value"

5
22/05/2017

Hotel Syrene is in a perfect location right in the heart of the Capri shopping district. Our room was a bit small #74. There was no dresser and we were only there for 3 nights, but with 2 suitcases on the floor (in the corners) there was very little space to get around the bed. Everything was spotlessly clean though. Nice balcony. We were the only ones at the pool most afternoons. I imagine in season the outside bar is really nice, but in May it's not open. There are not individual room controls for HVAC. When sleeping, we did not want the slider wide open. We shut the hurricane shades and opened the slider, but that really didn't offer enough cool air. By the weekend the hotel must have received more than just our request and the AC was on. But again- no in room controls. You get whatever temp they decide to keep it at. Breakfast is pretty good. The scrambled eggs in the steam table were a little gross -watery and tasted weird. They will fry an egg for you - no problem- but they we always cooked through (over hard). I don't think Italians eat fried eggs. The staff was exceptional throughout the hotel. I would definitely stay there again.

"Hobeymoon"

5
20/05/2017

Stayed one night in Capri very expensive worth it as a huge treat Hotel was fab the only downfall was there was two single beds pushed together that as I sat on came apart The blue grotto tour cost for two people €58 (€15 each at port then the hidden charge as u arrive there another €14 each ) It was amazing scary going in such a small entry having to lie in a boat but amazing singing tour guides etc amazing got the boat to positano another €42 Breakfast in hotel was amazing

hotelsyrene, Responsabile relazioni con la clientela at Hotel Syrene, BW Premier Collection, responded to this review
Dear Guest, I am so glad you enjoyed your stay with us. We all look forward to welcoming you back in the near future. Sincerely

"Best spot in Capri"

5
06/05/2017

Three couples, two nights in late April ... great hotel ... large rooms, large bathrooms, big balconies ... breakfast is outstanding ... Vittorio and his staff are very friendly and very helpful ... this is the place in Capri!

hotelsyrene, Responsabile relazioni con la clientela at Hotel Syrene, BW Premier Collection, responded to this review
Dear guest, Thank you for sharing your experience at the Hotel Syrene with other travelers. We always try to offer an attentive, warm and friendly to our guests and we are very happy that you have appreciated the helpful staff. It will be a great pleasure to welcome you again in our hotel. Yours sincerely

"Great value, great location"

5
20/04/2017

We spent 6 nights in Italy: 2 nights at this hotel, 2 nights Positano, 2 nights Firenze. The Syrena was by far the cheaper of the 3 hotels and also the best. If you want cutting edge design, then this is not for you. It is a simple family run hotel with a great pool, very clean rooms, good beds, nice breakfast and lovely service. The location is central near all the shops yet fairly quiet in the evening. The view from front rooms is stunning.m I really advice a stay here and would stay again.

hotelsyrene, Responsabile relazioni con la clientela at Hotel Syrene, BW Premier Collection, responded to this review
Dear Guest, I am so glad you enjoyed your stay with us. Thank you for acknowledging the excellent service you received all round from the team, we are all thrilled to see you had a brilliant stay. We all look forward to welcoming you back in the near future. Sincerely

"Beautiful. "

5
26/01/2017

Stayed 3 nights and liked every minute, very clean , beautiful tiles, very nice property, right on the main pedestrian shopping street, short walk to the main square. It is Best Western but only by name, you won't be disappointed.

hotelsyrene, Responsabile relazioni con la clientela at Hotel Syrene, BW Premier Collection, responded to this review
Dear guest, thank you very much for your nice feedback after your stay in our Hotel Syrene. We are delighted to read your positive reply and hope to welcome you soon again. Best regards from Capri

"Great Stay"

4
25/01/2017

This hotel is in a great location, a short stroll from the main square. Its also a good base to take on some of the great walks on the island. Upon arrival they gave a free upgrade to a suite, the rooms are spotlessly clean with fantastic facilities. Two highlights are the breakfast balcony over looking the bay and the pool area is very relaxing whilst getting sun all day.

"What a treat"

5
19/12/2016

The location, anyone will notice after a day in Capri, could not be better. Via Camerelle is nicer, wider and less crowded than the other main streets of the place. Two short blocks from the Piazzetta and on the way to the Faraglioni. It is also where the best restaurants, if expensive in this case, are located. On our search for a hotel of moderate - really - price we did not expect one so comfortable in this expensive island. The spacious, clear room we got overlooked the hotel´s peaceful lemon grove, where the restaurant Limonaia, of the hotel, serves nice-good priced Italian fare. Beyond the grove is the smimming pool and on a higher ground a separated large terrace/sun deck. In the very center of Capri, the Syrene owns a surprising large area. The view towards the sea, on the front rooms, which we saw from the front terrace where breakfast is served, looked to us less appealing than the garden one, that shows the grove and the city of Capri behind climbing the hills. Staff very corteous, efficient and helpful even in matters like confirmations in Sorrento for a rental car and also for hiring the round the island boat tour. For the same price that all tours are offered in the net, we got an agile speeboat, with a nice sun deck. Breakfast was just OK, of all things, the one I would rate less remarkable. Having two large pieces of luggage, we used the service available in Capri, for a cost, to carry the items from the Marina Grande and deliver them to the hotel. This service is independent of the hotel and works both ways, to and fro. Recommend in this situation, it is a tremendous hassle to carry large items in the "funiculare" that links the port to the town.

"Serenity in Capri"

5
25/10/2016

My girlfriend and I stayed at Hotel for one night out of a four night stay in Capri. The hotel and grounds are very beautiful and right in the heart of town of Capri yet tucked away in a quiet location. There is a lovely pool with lovely landscaping including a nice grove of lemon trees. We enjoyed the meals we had there including the delicious lemon pasta on the terrace by the pool. All of the staff at the hotel were very friendly and helpful. I forgot a personal item in my room upon check out. Upon my return to Canada it was a significant effort to coordinate a courier to pick up the package and the hotel staff were incredibly accommodating and helpful if facilitating the pick up on their end. Thank you very much!

bwhotelsyrene, Responsabile relazioni con la clientela at Hotel Syrene, BW Premier Collection, responded to this review
Dear Guest, I am so glad you enjoyed your stay with us. Thank you for acknowledging the excellent service you received all round from the team, we are all thrilled to see you had a brilliant stay. We all look forward to welcoming you back in the near future. Sincerely

"THIS IS NOT YOUR FATHER'S BEST WESTERN...."

4
18/10/2016

Having stayed in a number of hotels in Europe under the Best Western label none have the distinct mid range profile of a North American Best Western. We hesitated before booking the Syrene. Not because of the brand but because of the pictures. It just did not look appealing for an anniverary stay in Capri. However after reading the reviews we decided to book with the intention of relocating after our arrival if need be. Well we stayed four nights! We were assigned a very large and confortable room overlooking the sea. The adjacent garden filled with lemon trees is just an oasis of tranquility. Our concern about being located on via Carmelere, the main shopping street, disappeared quickly as the action tones down as soon as the tours leave the island in the afternoon. In fact Carmelere is most enjoyable in early morning when all the shopkeepers are cleaning up windows and displays prior to opening. All staff very helpful and attentive to your needs. Breakfast waiters are just a wonderful, smiling and well trained team. Make sure you have breakfast on the terrace and don't miss their exquisite torte caprese. The only small drawback preventing a five star score for the Syrene is the noise from nearby guests slamming their doors upon departure in the early morning.

bwhotelsyrene, Responsabile relazioni con la clientela at Hotel Syrene, responded to this review
Dear Guest, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel! We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Luxury !!!!"

5
16/10/2016

One of the best hotels we have ever stayed in. Was worth every penny. Staff are amazing. Service was perfect. The island of Capri is stunning. Restaurants shopping everything was perfect. If your in Italy you must go to Capri and stay at the best western

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, thank you very much for your lovely review of the Best Western Hotel Syrene. I really appreciate your kind comments regarding our hotel and I am very pleased to hear that you enjoyed your accommodation and you find the staff very helpful. I look forward to welcoming you back. Best Regards from Capri

"Anniversary Return"

4
05/10/2016

We returned for our 40th anniversary of our visit to Capri and all the reviews of this hotel are so true location,food, staff etc excellent Would return without a doubt but as these reports are to be helpful our visit was initially marred as follows. It had been made clear that this was a celebration However due to management oversight we did not receive our sea view accommodation,the wine ordered by our children did not materialise and congratulatory cards had been opened! The staff made every effort subsequently to make up for this mistake and we enjoyed our stay immensely.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel! We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Very, very relaxing"

4
02/10/2016

A really stunning and stylish layout. We started our stay with lunch in the lemon grove courtyard overlooking the pool area. Food was a good quality. The breakfast was fabulous and staff were very attentive as we sat drinking coffee overlooking the med. We had a room overlooking the garden which was immaculately clean, cool and spacious. But our only gripe was a shower that was convinced it was a tap! No jet or decent pressure. But a very relaxed stay in stylish surroundings.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel! We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Very nice hotel with a good location"

4
25/09/2016

Comfortable, quite elegant and well maintained hotel, with a good location. When a couple of the rooms allocated to our group weren't suitable, Reception was quick to change us to better rooms. Breakfast was good on the terrace. It's a pity one has to pay so much for the transfer of luggage from the ferry... should be included in the room rate.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear guest, thank you very much for your nice feedback after your stay in our BEST WESTERN Hotel Syrene. We are delighted to read your positive reply and hope to welcome you soon again. Best regards from Capri

"very good location, breakfast,"

4
08/09/2016

very good location. very good breakfast and they are a big room whith balcony in front of sea..it is very cleanand they are a good pool.attentive staff , very safety .everything went as planned.i recommend.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear guest, thank you very much for your nice feedback after your stay in our BEST WESTERN Hotel Syrene. We are delighted to read your positive reply and hope to welcome you soon again. Best regards from Capri

"great location and great and helpfull team"

4
07/09/2016

We loved capri , the hotel was very well located , in the center, we had an amazing view from our balcony , sun set and sun rise were breath taking , the hotel is an authentic one , with nice old ceramic prints , the only negative thing was the shortage amenities , only soap and cream are available and nothing else , no slippers , no bath robes , no complementary coffee whihc are basics in such standards of hotels . other than this we LOVED our stay . Special thanks to Vittorio , he was really helpful, with a permanent smile , he was the cherry on the cake in the hotel.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Sir, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel ! I am also happy that you found our staff and service excellent, making your stay with us an unforgettable experience. We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Comfortable stay in the heart of Capri "

4
03/09/2016

Hi , Have visited this hotel in September 2016, this is located at the most fashionable street of Capri .. All the best restaurants and shops are on same street . Breakfast offered here is a combination of traditional Italian and international mix . Only issue we have faced while staying here was with the water pressure in the bathroom which was way too low . Rest everything was fine

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future, Best Regards

"Leisure Trip to Capri "

3
03/09/2016

We chose this hotel for its great location. The street where the hotel is located is really chic and we are loving it. Breakfast at the hotel is good spread and the staff looks after you well. However, a bit disappointed with the hotel room. They gave us top third floor and garden facing room. Garden facing is fine but while booking it, we were shown a different layout of the room. Our room had an extra bed which we didn't ask for. Surprisingly, the water pressure in the shower is really bad. You can hardly bath properly. If I am paying this kind of money then next time I would prefer to stay at a different hotel of same price.

"Excellent hotel, lovely staff, fabulous service"

5
22/08/2016

We stayed at Hotel Syrene for three nights in August 2016. From our arrival at the port to our departure the hotel was amazing. On arrival at Marina Grande we were met by the porters who took our bags for delivery to the hotel - being more used to dragging our own baggage around this was quite a novelty for us! We arrived at the hotel a little hot and bothered after a scrum on the funicular but the Receptionist was lovely and gave us a cold drink and let us sit down to get our breath back before checking us in. Back in Reception, after we'd freshened up in our room, he then gave us a comprehensive run down of places to visit and see, restaurants and walks. The room was fabulous and spacious; lovely sea view and superb bathroom with a 'proper' hair-dryer. Nothing was too much trouble for staff and we felt very special indeed. When we enquired about ferry times back to the mainland (we had a strict timetable as we had to collect a car) again Reception came to our aid - arranging for our baggage to go down to the port, booking our ferry tickets and even making enquiries to find out if our hire car could be brought to meet us from the ferry. Wonderful service. Breakfast on the terrace over-looking Via Camerelle and watching the island come to life was lovely. The poolside bar area is delightful; covered with lemon trees, very shaded and cool. We thoroughly enjoyed this hotel and our short stay and definitely would like to return for longer.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, thank you very much for your lovely review of the Best Western Hotel Syrene. I really appreciate your kind comments regarding our hotel and I am very pleased to hear that you enjoyed your accommodation and you find the staff very helpful. I look forward to welcoming you back. Best Regards from Capri

"Good hotel in very good location"

4
14/08/2016

Room: good sized room, clean with balcony Wifi: yes, free and good connection (2.88mbps download 0.88mbps upload) Tea making facilities: None Bed: two single beds pushed together Towels: not bad. Good size and reasonable thickness Robes: yes Location: very good. In centre of main town within posh shops and pedestrian zone. Bathroom: very good with all the normal toiletries. Shower is over bath. Breakfast: very good. Outside and inside seating. Served from 6.30 to 10.30. Good selection of cereals, cheeses, cakes etc. Dinner: restaurant only open from 12.30 to 4.30 so for lunches only. Comments: there is a good swimming pool ( open to 6.30) and free towels are provided. Very helpful staff. Really recommended.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel! We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Every Amenity, Perfect Location"

5
13/08/2016

Enjoy eating under the lemon trees for lunch and dinner, and sitting on a beautiful terrace overlooking the water for a delicious breakfast. The hotel is perfectly located, with friendly and helpful staff. This hotel is very clean with a great pool and reliable wifi.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear guest, thank you very much for your nice feedback after your stay in our BEST WESTERN Hotel Syrene. We are delighted to read your positive reply and hope to welcome you soon again. Best regards from Capri

"Amazing location"

5
07/08/2016

This hotel is located at Via Camerelle, fulfilled with fancy shops and the most famous brands (Prada, Gucci, Salvatore Ferragamo, Swarovski, ...). Hotel has a nice swimming pool, a good restaurant (opens only for lunch), and helpful attendants. I'd stay there again if I came back to Capri.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you very much for posting this review and sharing your feedback regarding your recent experience at Best Western Hotel Syrene. Your compliments will definitely be shared with our team, as such flattering remarks continuously inspire us to do our utmost in everything that we do. We are looking forward to welcoming you back in the near future. Best Regards

"Great all round Hotel"

4
04/08/2016

For Capri this was fantastic value and didn't disappoint. Breakfast selection was great, the pool was perfect to have a quick swim or spend the day around and the room was very generous and great fit-out. The service was a bit hit and miss depending who was behind the desk. Capri is fantastic and this Hotel is a great fit. Also there is great seating areas both outside and inside.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel! We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"A gem of a hotel on this gorgeous island."

5
29/07/2016

We loved our stay at this hotel. On arrival we received a very warm welcome which set the tone for the rest of our stay. We stayed in a room which had a balcony with beautiful views of the sea. It was the perfect place for a glass of wine before setting off for dinner. The room itself was light and airy with a very pretty tiled floor. It was very clean and well maintained. The pool offered a perfect respite after a morning of sightseeing and every member of staff was helpful and friendly. Even if you only ordered a beer they would accompany it with olives or chips. The location of the hotel is first-rate as it is on the best shopping street and close to many restaurants and bars. We enjoyed Capri Town best in the evening when all the day-trippers had gone home. For Capri the hotel rates are very acceptable. The only thing that let this charming hotel down a little was the breakfast. The juice came out of a machine and the hot selection was poor. We did enjoy the delicious cakes however. Overall, we thoroughly enjoyed our stay and would return to Capri and the Syrene in a heartbeat.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear heb999, Thank you for sharing your experience at the Best Western Hotel Syrene with other travelers. We always try to offer an attentive, warm and friendly to our guests and we are very happy that you have appreciated the helpful staff. It will be a great pleasure to welcome you again in our hotel. Yours sincerely

"Fantastic stay!"

5
23/07/2016

My boyfriend and I stayed for two nights in July 2016 and couldn't be happier with our stay. The room itself was a decent size and had great AC (not so easy to find in Italy). Gianpiero at the front desk went above and beyond to make our stay in Capri special. He took out a map and showed us all the spots to hit up on the island including beaches and hikes and he even made us dinner reservations at a great restaurant in Anacapri. Vittorio (if I remember his name correctly) was also great and we are looking forward to our next trip to Capri. We would definitely stay here again and have already recommended it to friends.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, I am so glad you enjoyed your stay with us. Thank you for acknowledging the excellent service you received all round from the team, we are all thrilled to see you had a brilliant stay. We all look forward to welcoming you back in the near future. Sincerely

"Stunning hotel with stunning pool!"

5
19/07/2016

Arrived here for honeymoon. Amazing. Service on desk was excellent. Nothing too much trouble. Really helpful. Room (23) had an awesome view over the sea with a balcony with small table and chairs -wow- gorgeous to sit on morning and evening. The pool is large, surrounded by lemon trees and sun loungers and seating. Bar service and food during the day. Towels provided. Simple but attractive room with everything we needed. Located very near the centre of Capri and easy to get to from the top of the funicular (a short walk) past top notch shops and restaurants. At the end of the road is the coast and steps down to coves and the sea easily reached via approx a 10 minute walk. Would love to return to Capri and would have no hesitation booking to stay here again.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel! We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"My home away from home in beautiful Capri!"

5
16/07/2016

From the kind and very helpful staff to the comfort of the room to the food served in the bar and at breakfast, this hotel is one of my favorites. The lemon tree outside area is truly magical for lunch and/or a cocktail.

bwhotelsyrene, Responsabile relazioni pubbliche at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you very much for your lovely comments about your stay at the Best Western Hotel Syrene! We highly appreciate your feedback, it is such a pleasure to receive such positive feedback. Our team is always there to assist you and we are always happy to greet you on your return! Best ragards

"Our Return Visit."

5
10/07/2016

This hotel is really well situated in the heart of Capri, it has a lovely pool area, and as the pool is not huge it gets warm, which is a bonus, you have a lovely area to sit amongst lemon trees for snacks at a very good price, also the breakfast is very good, and you have a sea view. All the staff are really nice and helpful, I can recommend this hotel knowing you will not be disappointed. I will return again.

bwhotelsyrene, Responsabile relazioni pubbliche at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Many thanks for your excellent review of Best Western Hotel Syrene following your recent stay. I am very glad that you have rated the hotel, the facilities and our team so highly and we will certainly continue striving to deliver excellent service. I look forward to welcoming you back. Best Regards

"Fantastic Stay!"

5
08/07/2016

This hotel offers beautiful rooms and common areas and top notch service. It is located on Via Camerella in the heart of the shopping district, however the hotel itself is a quiet and peaceful oasis from the heat and the crowds.. It is a 5 minute walk to the funicular and Piazza Umberta and close to all of the walkways that take you to Natural Arch and the Faraglioni Rocks. Breakfast was amazing with everything one would want to eat, both hot and cold. Service was extremely attentive. I can't wait to go back.

bwhotelsyrene, Responsabile relazioni pubbliche at BEST WESTERN Hotel Syrene, responded to this review
Dear Joycebl, Thank you for taking the time to share your review on Tripadvisor. We were all delighted to know that you had an enjoyable stay with us and we all look forward to seeing you soon. Sincerely

"Fantastic customer service!"

5
05/07/2016

This is not your typical Best Western hotel so we had no big expectations upon check-in. After a long day of frustrating transfers from Positano, the reception staff welcomed us with friendly smiles, a porter guy also helped us with our heavy luggage. We stayed in the room facing the lemon trees and swimming pool - what a beautiful view. Modern hotel, comfortable room, very clean and tidy with generous toiletries and conveniently located near shops & restaurants. Free Wi-Fi is included which is great. TV has many channels, even music channels which is great. Pool is very nice with the staff are always on stand-by to help. Our only minor comment was that the guests next to our room were smoking during our stay even though the rooms on the floor were meant to be non smoking. Maybe that could be re-confirmed prior to guests checking in if they smoke or not. We wanted to sit outside and have some drinks but were interrupted when next door guests were smoking on the balcony, the smoking smell also travelled a bit to our bathroom. Breakfast was included in our rate which was great overall - the hot food section could be improved with more choices but otherwise everything was great with the friendly wait staff always attended to our needs, even strong cappuccinos. We needed to send a big souvenir home as our luggage were already too full so we asked the reception to point us in the right direction. Instead of just informing us where the closest post office was, they actually spent their time thoroughly with us to measure the box properly and ensure we chose the right shipment option. We did not expect this at all and were very impressed with how helpful they were. Also, when we wanted to book the right tour to the Blue Grotto, they were very attentive to follow up and informing us the right advice. We are very happy with how professional, friendly and helpful all of your staff were during our stay from housekeeping, wait staff and reception staff. Special thanks to Vittorio and Francesco. Definitely 5* hotel customer service and we will not hesitate to return to your hotel in the future.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel! I am also happy that you found our staff and service excellent, making your stay with us an unforgettable experience. We most certainly look forward to welcoming you back in the not too distant future. Kind regards

"Not your normal Best Western!"

4
20/06/2016

This hotel is in a perfect location in Capri with a great pool. Hotel has helpful service and friendly staff. The room was not large, but had a great balcony with scenic views. Rooms were clean and bed was average comfort. Great for a few day visit in Capri.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel! We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Great hotel"

5
07/06/2016

Was well positioned and great pool friendly helpful staff..the staff were the best part as they were always happy and a took a definate pride in there beautiful island.. had a great time.. The hot water was more lukewarm later in the day although i find thats a common theme around europe.. In sydney i have my showers long and hot..

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, thank you very much for your lovely review of the Best Western Hotel Syrene. I really appreciate your kind comments regarding our hotel and I am very pleased to hear that you enjoyed your accommodation and you find the staff very helpful. I look forward to welcoming you back. Best Regards from Capri

"Simple and Easy"

4
30/05/2016

This is a great value hotel in Capri. The rooms are very well kept and the staff throughout the hotel is nice and friendly. My room had a terrace with a view, simply gorgeous. Breakfast is well served. The location could not be better. The restaurant was actually very good, enclosed within lemon grove. Definitely would come back.

"Nice Hotel"

4
26/05/2016

Location : very convenient, great actually The Hotel and grounds are beautiful Good size pool overlooking a stunning garden of lemon trees! Good breakfast on a terrace overlooking the main street and with beautiful views of the coast Welcoming and helpful staff At least some rooms require modernisation

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel! We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Perfect location, helpful reception"

5
25/05/2016

On arrival our booking hadn't been updated with our increase from 2 to 3 nights through booking.com. The front desk quickly rectified this on showing our confirmation and we were brought to a beautiful sea view room. It was clean and airy with lots of space. On the morning of our departure the ferries to Naples were not running so they got us a booking on one to Sorrento and details of further travel to the airport. They couldn't of been more helpful and we made our flight! Location is also central for everything.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for taking the time to write a review with regards to your recent stay with us. I am glad to hear that you found our location to be most useful. I am very glad that you have rated the Hotel, the facilities and our team so highly and we will certainly continue striving to deliver excellent service. We look forward to welcoming you again! Best Regards

"Excellent Location"

4
24/05/2016

Nice hotel in great location in Capri. Walk out the front door of this hotel and you are immediately on a beautiful main street in Capri. The staff of the hotel are extremely nice, friendly and helpful. We had a room with balcony facing the sea. Great views.The outdoor areas are also very nice. The room was very clean and functional but basic and a bit small. Being on Capri you would expect every room of every hotel to be very crisp and modern but the room we had should have been updated to a higher standard. All in all it was a very pleasant stay and the pool area is very nice with fragrent lemons trees adding to the experience.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future, Best Regards

"location staff all great"

5
18/05/2016

having been the Capri once before we had walked by this hotel and never gave it a glance. But for the price and the accommodations, the view, the staff and the smiles well you can not beat this hotel. And don't be fooled this isn't like any Best Western you have ever seen in the USA. oh yes the dinner recommendations were terrific.

bwhotelsyrene, Responsabile relazioni pubbliche at BEST WESTERN Hotel Syrene, responded to this review
Dear Janet H, Many thanks for your excellent review of Best Western Hotel Syrene following your recent stay. I am very glad that you have rated the hotel, the facilities and our team so highly and we will certainly continue striving to deliver excellent service. I look forward to welcoming you back. Best Regards

"Best hotel to stay in Capri with excellent staff"

5
10/05/2016

The Best Wester Hotel Syrene was a wonderful hotel with fantastic staff and very helpful , they explained exactly what needs to be done and were generous enough to give us an upgrade at no extra cost , I wilould highly recommend anyone traveling to Capri to consider this hotel as it's very well Located with an amazing view of the sea - just couldn't get better

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future, Best Regards

"Lovely place to stay"

5
30/04/2016

We stayed at this hotel for 4 nights in April and from start to finish the staff were wonderful, always professional but friendly and approachable. Getting from Naples Airport to Capri can be a bit of a faff if you don't know the transport system but Hotel Syrene arranged an absolutely faultless transfer for us on arrival involving a taxi from the airport to the the port, ferry from there to Capri where we were met by our escort who travelled with us up into the hills as far as the taxi could go and then escorted us the rest of the way to check in at the hotel. Wonderful service (at a price of course) and the same, in reverse, for our return journey. The buffet breakfast each morning was lovely and included mini versions of some lovely Neapolitan cakes. Our room had a lovely balcony overlooking tennis courts in one direction and the sea in another. All in all we had a wonderful stay and would not hesitate to stay here again if we return to Capri.

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future, Best Regards

"The good staying"

5
26/04/2016

Service always at high level Peole are kind and wiling to serve I have been going to Syrene for long time It is central to all the short trip in the island it is surrounded by all Bouitiqued and Restaurants Therefore ok

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you very much for your recent stay in our hotel and for sharing your experience on Tripadvisor. We are pleased to hear that you value our care of our guest and we all look forward to welcoming you back in the very near future. Best Regards

"Amazing place to stay"

5
25/04/2016

I don't have any negatives about this hotel. When I looked at the photos of it before I arrived I thought they rarely look like this in reality....this one did! In the middle of a beautiful street full of shops there are pretty steps up to the hotel. The entrance is lovely and and my room was gorgeous with a big balcony overlooking the garden and pool area. I had a standard room but when I emailed with a couple of questions I was told both rooms had been upgraded free of charge!! The electronic do not disturbs are a nice touch and there are big bottles of beautiful soaps and lotions in the bathroom to use aswell as a good hairdryer. As for the bed I wish I could have brought it home with me! The staff were brilliant! Friendly, helpful and happy. The ladies who keep the rooms nice are great and obviously do a fantastic job and the men behind the desk are amazing and nothing is too much trouble. The people who work in the restaurant area are just lovely and you're greeted with a smile every day. Capri is beautiful but I'm so pleased I stayed at this hotel, it made the trip which is certainly one I'll always remember. Thank you so much Hotel Syrene!!

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear Susie P, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel ! I am also happy that you found our staff and service excellent, making your stay with us an unforgettable experience. We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Best hotel stay ever"

5
23/04/2016

This was a true 4 * experience. Nothing was too much trouble for the staff. Our room over looking the pool and lemon garden was spacious and well equipped and peaceful. Gluten free bread was delivered to my table with a smile every morning at breakfast. The hotel is ideally positioned to explore all areas of the island with excellent restaurants in easy walking distance. Would recommend this hotel to anyone wishing to enjoy a special stay on Capri

bwhotelsyrene, Responsabile relazioni con la clientela at BEST WESTERN Hotel Syrene, responded to this review
Dear christinepF84OI, Thank you for the nice words had for our Hotel. It is very gratifying to learn that your stay at the Hotel Syrene was enjoyable. With best wishes to seeing you to spend other beautiful days, for the coming visit to Capri, we greet you cordially

"excelente hotel, but there are steps to get into the lobby and the room"

5
21/02/2016

The hotel is amazing, great location. there is a terrace by the pool totally cover with limons, beautiful!!! If you have a difficult to walk avoid the place, first of all the location don't allowed any car ( you can get a ride from the porters, i don't know how much they charge, i only use for my luggage. Also when i went they could transport people, but in positano is forbidden) the hotel has a lot steps to get to the lobby and also to the room. I strongly recommended you to pay the porter service, so he will carry the luggage up to you! The island is amazing, great hone the tourist that spend the day leaves and you can have a nice dinner and walk around. I recommended the hotel. The breakfast is delicious.

"Center of Capri"

5
09/02/2016

This hotel is amazing. It is in the center of town so you can walk to everything The staff is friendly and helpful with everything. The breakfasts included with our rooms was fabulous. The pool is beautiful. We went off season and really had great accommodations. The very top floor with amazing water views. We asked for dinner suggestions and the night manager sent us to one of the most delightful and unusual restaurants that I have ever dined at called Edivino. It is a Best Western but with a Caprese accent.

"Not your usual Best Western"

5
22/10/2015

Lovely hotel. Small but you won't stay in the room for the whole day anyway. A very unique lemon garden just within the hotel compound giving it a local feel. Spacious deck where guests can laze under the sun. Receptionist was very helpful. Will return for another stay without hesitation.

bwhotelsyrene, Proprietario at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel! We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Ideal Location, Comfortable Accommodations and Helpful Staff"

5
05/10/2015

Frankly there are so many great small hotels in Capri that it would be hard to make a poor choice after evaluating hotel internet websites and guest reviews. The Best Western Hotel Syrene was our long distance choice and we were not disappointed. Although we had a general idea of the hotel's location using Google Maps we came to appreciate the fact that the hotel was just on Capri's "Rodeo Drive" with quick access to the central square, Funicular and bus hub. The hotel itself is well maintained with classic Italian furnishing/decor and a spacious layout that is inviting and comfortable. Outdoor dining (either from the dining room balcony or patio/pool) provides choices depending upon whether you want to enjoy breakfast with a morning sunrise and vista view of the Italian coast or an afternoon snack while privately relaxing by the pool. We did both and fully experienced the hotel's amenities. Our room was located on the 2nd floor with a balcony view of the walkway (street) and sea. Although mountain view rooms are available I would recommend the sea side rooms because the views are so spectacular especially at sunrise and sunset. We stayed four nights and got to both know and depend upon the staff for sightseeing advice, transportation recommendations and portage of our luggage to the marina on the day we were scheduled to leave. In every case the staff recommendations were thoughtful and relevant. At no time did I feel that I was being taken advantage of or viewed simply as a tourist instead of a guest. Bottom line is that the Hotel Syrene "enhanced" our visit to Capri and we would certainly rebook when we return to the island in the future.

bwhotelsyrene, Proprietario at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, I am so glad you enjoyed your stay with us. Thank you for acknowledging the excellent service you received all round from the team, we are all thrilled to see you had a brilliant stay. I'm glad to hear that you also took advantage of our great location and all of its surroundings. We all look forward to welcoming you back in the near future. Sincerely, Vittorio Gargiulo

"Dinner Under The Lemon Tree"

4
05/10/2015

We booked last minute at this Hotel and took the ferry from Naples. The location is good and the breakfast terrace is lovely. We picked up a light dinner from the deli/gelato location close by and enjoyed dining under the lemon trees just the two of us! We even had a wonderful server chill the wine and was so attentive! Viviana at the Front Desk was very pleasant and accommodating. Would love to visit again!

bwhotelsyrene, Proprietario at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you for taking the time to write your great comments about the Best Western Hotel Syrene. I am delighted to read that you enjoyed our hotel. I'm also happy that you found our staff and our restaurant excellent, making your stay with us an unforgettable experience. We most certainly look forward to welcoming you back in the not too distant future. Kind regards from Capri

"Great views"

5
01/10/2015

This hotel on the main shopping street in Capri town is just away from the busiest part of the town to be relatively peaceful. Our sea view room exceeded expectations. We had a south facing balcony and never tired of looking out across the bay. The hotel is situated above a row of shops, so there are steps up to the main entrance which is obviously a drawback for anyone with a disability, thankfully not a concern for us and the only possible negative as far as we were concerned. There is a lovely outdoor bar shaded by lemon trees and a good size pool. I would highly recommend this hotel

bwhotelsyrene, Proprietario at BEST WESTERN Hotel Syrene, responded to this review
Dear Mr Richard F, Thank you for taking the time to share your review on Tripadvisor. We were all delighted to know that you had an enjoyable stay with us and we all look forward to seeing you soon. Sincerely, Vittorio Gargiulo

"An oasis of calm"

4
21/09/2015

This is a lovely hotel situated within a few steps from the main town of Capri, but far enough away for it to be quiet. The rooms are certainly good enough for four star hotel. It was clean and tidy and overlooked the fabulous lemon grove. The pool was pretty cold! Great on the days when it was very hot, but not so good on the cooler days. There were two great things about this hotel - firstly the staff were all very friendly and helpful. Nothing was too much trouble. On arrival our bags were already in our room when we arrived - on Capri humans and luggage go separately - and everything we requested, we got. It was about a five minute walk from where you get dropped off from the transfer bus to the hotel. The whole of this area is pedestrianised - but you don't have to carry luggage because that's taken from the port for you. If its not included in your package, the hotel can arrange it for you. And the second is the lemon grove. We went at exactly the right time of year when the lemons were at their best - but its absolutely wonderful to sit under the branches of the trees where its cool to read, have a coffee or lunch from the poolside bar.

bwhotelsyrene, Proprietario at BEST WESTERN Hotel Syrene, responded to this review
Dear Ms Sarah B, Thank you for your excellent review. I'm very glad that you have rated the Best Western Hotel Syrene, the facilities and our team so highly and we will certainly continue striving to deliver excellent service. I look forward to welcoming you back. Best Regards, Vittorio Gargiulo

"The Only Place We Place on Capri!"

5
21/09/2015

This was our third visit! The views are wonderful, it is relatively conveniently located, the facilities are beautiful, especially the lemon tree garden and pool area, and the staff were extremely helpful in responding to emails, making dinner reservations, and giving directions. Their 12 euro per bag baggage service from Marina Grande (must be pre-arranged once you know what ferry you are coming in on) was a real "life" saver and well worth the money as some in our party had huge baggage!

bwhotelsyrene, Proprietario at BEST WESTERN Hotel Syrene, responded to this review
Dear Guest, Thank you very much for your recent stay in our hotel and for sharing your experience on Tripadvisor. We are pleased to hear that you value our care of our guest and we all look forward to welcoming you back in the very near future. Kind Regards Vittorio Gargiulo