Hotel Syrene, BW Premier Collection,  Capri

4.5/5  - based on 295 guest reviews.
Via Camerelle 51, 80073, Capri, Italy - See map
+39 081 8370102 +39 081 8370957



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Outdoor pool
    Outdoor pool
  • Safe deposit box
    Safe deposit box
  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 295 traveler reviews
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The Hotel Syrene, BW Premier Collection® is located in the heart of Capri. In the most exclusive shopping area, in a quiet lemon tree garden with a marvelous view of the Faraglioni rocks. The Hotel Syrene, BW Premier Collection® offers a swimming pool, hot tub, solarium and snack bar (available from 12:00 a. m. to 4:00 p. m. ). We have easy access to monuments, panoramic sites, Napoli, Sorrento, and Amalfi. Children under 12 years hold can access to the pool from 9:30 a. m. to 1:30 p. m. and from 4:30 p. m. to 6:30 p. m. 10% national V. A. T. included and local city fee excluded from the reservation amount. Enjoy your stay.

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Room 1

Guest reviews

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based on 295 guest reviews
Certificate of Excellence
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Business Business 12
Couples Couples 159
Family Family 53
Friends getaway Friends getaway 35
Solo travel Solo travel 5
Sleep Quality
Hotel Syrene, BW Premier Collection,Capri
  • 5
    « Serenity in Capri »

    My girlfriend and I stayed at Hotel for one night out of a four night stay in Capri. The hotel and grounds are very beautiful and right in the heart of town of Capri yet tucked away in a quiet location. There is a lovely pool with lovely landscaping including a nice grove of lemon trees. We enjoyed the meals we had there including the delicious lemon pasta on the terrace by the pool. All of the staff at the hotel were very friendly and helpful. I forgot a personal item in my room upon check out. Upon my return to Canada it was a significant effort to coordinate a courier to pick up the package and the hotel staff were incredibly accommodating and helpful if facilitating the pick up on their end. Thank you very much!


    Having stayed in a number of hotels in Europe under the Best Western label none have the distinct mid range profile of a North American Best Western. We hesitated before booking the Syrene. Not because of the brand but because of the pictures. It just did not look appealing for an anniverary stay in Capri. However after reading the reviews we decided to book with the intention of relocating after our arrival if need be. Well we stayed four nights! We were assigned a very large and confortable room overlooking the sea. The adjacent garden filled with lemon trees is just an oasis of tranquility. Our concern about being located on via Carmelere, the main shopping street, disappeared quickly as the action tones down as soon as the tours leave the island in the afternoon. In fact Carmelere is most enjoyable in early morning when all the shopkeepers are cleaning up windows and displays prior to opening. All staff very helpful and attentive to your needs. Breakfast waiters are just a wonderful, smiling and well trained team. Make sure you have breakfast on the terrace and don't miss their exquisite torte caprese. The only small drawback preventing a five star score for the Syrene is the noise from nearby guests slamming their doors upon departure in the early morning.

    « Luxury !!!! »

    One of the best hotels we have ever stayed in. Was worth every penny. Staff are amazing. Service was perfect. The island of Capri is stunning. Restaurants shopping everything was perfect. If your in Italy you must go to Capri and stay at the best western

    « Anniversary Return »

    We returned for our 40th anniversary of our visit to Capri and all the reviews of this hotel are so true location,food, staff etc excellent Would return without a doubt but as these reports are to be helpful our visit was initially marred as follows. It had been made clear that this was a celebration However due to management oversight we did not receive our sea view accommodation,the wine ordered by our children did not materialise and congratulatory cards had been opened! The staff made every effort subsequently to make up for this mistake and we enjoyed our stay immensely.

    « Very, very relaxing »

    A really stunning and stylish layout. We started our stay with lunch in the lemon grove courtyard overlooking the pool area. Food was a good quality. The breakfast was fabulous and staff were very attentive as we sat drinking coffee overlooking the med. We had a room overlooking the garden which was immaculately clean, cool and spacious. But our only gripe was a shower that was convinced it was a tap! No jet or decent pressure. But a very relaxed stay in stylish surroundings.

    « Very nice hotel with a good location »

    Comfortable, quite elegant and well maintained hotel, with a good location. When a couple of the rooms allocated to our group weren't suitable, Reception was quick to change us to better rooms. Breakfast was good on the terrace. It's a pity one has to pay so much for the transfer of luggage from the ferry... should be included in the room rate.

    « very good location, breakfast, »

    very good location. very good breakfast and they are a big room whith balcony in front of is very cleanand they are a good pool.attentive staff , very safety .everything went as planned.i recommend.

    « great location and great and helpfull team »

    We loved capri , the hotel was very well located , in the center, we had an amazing view from our balcony , sun set and sun rise were breath taking , the hotel is an authentic one , with nice old ceramic prints , the only negative thing was the shortage amenities , only soap and cream are available and nothing else , no slippers , no bath robes , no complementary coffee whihc are basics in such standards of hotels . other than this we LOVED our stay . Special thanks to Vittorio , he was really helpful, with a permanent smile , he was the cherry on the cake in the hotel.

    « Comfortable stay in the heart of Capri »

    Hi , Have visited this hotel in September 2016, this is located at the most fashionable street of Capri .. All the best restaurants and shops are on same street . Breakfast offered here is a combination of traditional Italian and international mix . Only issue we have faced while staying here was with the water pressure in the bathroom which was way too low . Rest everything was fine

    « Leisure Trip to Capri »

    We chose this hotel for its great location. The street where the hotel is located is really chic and we are loving it. Breakfast at the hotel is good spread and the staff looks after you well. However, a bit disappointed with the hotel room. They gave us top third floor and garden facing room. Garden facing is fine but while booking it, we were shown a different layout of the room. Our room had an extra bed which we didn't ask for. Surprisingly, the water pressure in the shower is really bad. You can hardly bath properly. If I am paying this kind of money then next time I would prefer to stay at a different hotel of same price.

  • 5
    « Excellent hotel, lovely staff, fabulous service »

    We stayed at Hotel Syrene for three nights in August 2016. From our arrival at the port to our departure the hotel was amazing. On arrival at Marina Grande we were met by the porters who took our bags for delivery to the hotel - being more used to dragging our own baggage around this was quite a novelty for us! We arrived at the hotel a little hot and bothered after a scrum on the funicular but the Receptionist was lovely and gave us a cold drink and let us sit down to get our breath back before checking us in. Back in Reception, after we'd freshened up in our room, he then gave us a comprehensive run down of places to visit and see, restaurants and walks. The room was fabulous and spacious; lovely sea view and superb bathroom with a 'proper' hair-dryer. Nothing was too much trouble for staff and we felt very special indeed. When we enquired about ferry times back to the mainland (we had a strict timetable as we had to collect a car) again Reception came to our aid - arranging for our baggage to go down to the port, booking our ferry tickets and even making enquiries to find out if our hire car could be brought to meet us from the ferry. Wonderful service. Breakfast on the terrace over-looking Via Camerelle and watching the island come to life was lovely. The poolside bar area is delightful; covered with lemon trees, very shaded and cool. We thoroughly enjoyed this hotel and our short stay and definitely would like to return for longer.

    « Good hotel in very good location »

    Room: good sized room, clean with balcony Wifi: yes, free and good connection (2.88mbps download 0.88mbps upload) Tea making facilities: None Bed: two single beds pushed together Towels: not bad. Good size and reasonable thickness Robes: yes Location: very good. In centre of main town within posh shops and pedestrian zone. Bathroom: very good with all the normal toiletries. Shower is over bath. Breakfast: very good. Outside and inside seating. Served from 6.30 to 10.30. Good selection of cereals, cheeses, cakes etc. Dinner: restaurant only open from 12.30 to 4.30 so for lunches only. Comments: there is a good swimming pool ( open to 6.30) and free towels are provided. Very helpful staff. Really recommended.

    « Every Amenity, Perfect Location »

    Enjoy eating under the lemon trees for lunch and dinner, and sitting on a beautiful terrace overlooking the water for a delicious breakfast. The hotel is perfectly located, with friendly and helpful staff. This hotel is very clean with a great pool and reliable wifi.

    « Amazing location »

    This hotel is located at Via Camerelle, fulfilled with fancy shops and the most famous brands (Prada, Gucci, Salvatore Ferragamo, Swarovski, ...). Hotel has a nice swimming pool, a good restaurant (opens only for lunch), and helpful attendants. I'd stay there again if I came back to Capri.

    « Great all round Hotel »

    For Capri this was fantastic value and didn't disappoint. Breakfast selection was great, the pool was perfect to have a quick swim or spend the day around and the room was very generous and great fit-out. The service was a bit hit and miss depending who was behind the desk. Capri is fantastic and this Hotel is a great fit. Also there is great seating areas both outside and inside.

    « A gem of a hotel on this gorgeous island. »

    We loved our stay at this hotel. On arrival we received a very warm welcome which set the tone for the rest of our stay. We stayed in a room which had a balcony with beautiful views of the sea. It was the perfect place for a glass of wine before setting off for dinner. The room itself was light and airy with a very pretty tiled floor. It was very clean and well maintained. The pool offered a perfect respite after a morning of sightseeing and every member of staff was helpful and friendly. Even if you only ordered a beer they would accompany it with olives or chips. The location of the hotel is first-rate as it is on the best shopping street and close to many restaurants and bars. We enjoyed Capri Town best in the evening when all the day-trippers had gone home. For Capri the hotel rates are very acceptable. The only thing that let this charming hotel down a little was the breakfast. The juice came out of a machine and the hot selection was poor. We did enjoy the delicious cakes however. Overall, we thoroughly enjoyed our stay and would return to Capri and the Syrene in a heartbeat.

    « Fantastic stay! »

    My boyfriend and I stayed for two nights in July 2016 and couldn't be happier with our stay. The room itself was a decent size and had great AC (not so easy to find in Italy). Gianpiero at the front desk went above and beyond to make our stay in Capri special. He took out a map and showed us all the spots to hit up on the island including beaches and hikes and he even made us dinner reservations at a great restaurant in Anacapri. Vittorio (if I remember his name correctly) was also great and we are looking forward to our next trip to Capri. We would definitely stay here again and have already recommended it to friends.

    « Stunning hotel with stunning pool! »

    Arrived here for honeymoon. Amazing. Service on desk was excellent. Nothing too much trouble. Really helpful. Room (23) had an awesome view over the sea with a balcony with small table and chairs -wow- gorgeous to sit on morning and evening. The pool is large, surrounded by lemon trees and sun loungers and seating. Bar service and food during the day. Towels provided. Simple but attractive room with everything we needed. Located very near the centre of Capri and easy to get to from the top of the funicular (a short walk) past top notch shops and restaurants. At the end of the road is the coast and steps down to coves and the sea easily reached via approx a 10 minute walk. Would love to return to Capri and would have no hesitation booking to stay here again.

    « My home away from home in beautiful Capri! »

    From the kind and very helpful staff to the comfort of the room to the food served in the bar and at breakfast, this hotel is one of my favorites. The lemon tree outside area is truly magical for lunch and/or a cocktail.

    « Our Return Visit. »

    This hotel is really well situated in the heart of Capri, it has a lovely pool area, and as the pool is not huge it gets warm, which is a bonus, you have a lovely area to sit amongst lemon trees for snacks at a very good price, also the breakfast is very good, and you have a sea view. All the staff are really nice and helpful, I can recommend this hotel knowing you will not be disappointed. I will return again.

  • 5
    « Fantastic Stay! »

    This hotel offers beautiful rooms and common areas and top notch service. It is located on Via Camerella in the heart of the shopping district, however the hotel itself is a quiet and peaceful oasis from the heat and the crowds.. It is a 5 minute walk to the funicular and Piazza Umberta and close to all of the walkways that take you to Natural Arch and the Faraglioni Rocks. Breakfast was amazing with everything one would want to eat, both hot and cold. Service was extremely attentive. I can't wait to go back.

    « Fantastic customer service! »

    This is not your typical Best Western hotel so we had no big expectations upon check-in. After a long day of frustrating transfers from Positano, the reception staff welcomed us with friendly smiles, a porter guy also helped us with our heavy luggage. We stayed in the room facing the lemon trees and swimming pool - what a beautiful view. Modern hotel, comfortable room, very clean and tidy with generous toiletries and conveniently located near shops & restaurants. Free Wi-Fi is included which is great. TV has many channels, even music channels which is great. Pool is very nice with the staff are always on stand-by to help. Our only minor comment was that the guests next to our room were smoking during our stay even though the rooms on the floor were meant to be non smoking. Maybe that could be re-confirmed prior to guests checking in if they smoke or not. We wanted to sit outside and have some drinks but were interrupted when next door guests were smoking on the balcony, the smoking smell also travelled a bit to our bathroom. Breakfast was included in our rate which was great overall - the hot food section could be improved with more choices but otherwise everything was great with the friendly wait staff always attended to our needs, even strong cappuccinos. We needed to send a big souvenir home as our luggage were already too full so we asked the reception to point us in the right direction. Instead of just informing us where the closest post office was, they actually spent their time thoroughly with us to measure the box properly and ensure we chose the right shipment option. We did not expect this at all and were very impressed with how helpful they were. Also, when we wanted to book the right tour to the Blue Grotto, they were very attentive to follow up and informing us the right advice. We are very happy with how professional, friendly and helpful all of your staff were during our stay from housekeeping, wait staff and reception staff. Special thanks to Vittorio and Francesco. Definitely 5* hotel customer service and we will not hesitate to return to your hotel in the future.

    « Not your normal Best Western! »

    This hotel is in a perfect location in Capri with a great pool. Hotel has helpful service and friendly staff. The room was not large, but had a great balcony with scenic views. Rooms were clean and bed was average comfort. Great for a few day visit in Capri.

    « Great hotel »

    Was well positioned and great pool friendly helpful staff..the staff were the best part as they were always happy and a took a definate pride in there beautiful island.. had a great time.. The hot water was more lukewarm later in the day although i find thats a common theme around europe.. In sydney i have my showers long and hot..

    « Simple and Easy »

    This is a great value hotel in Capri. The rooms are very well kept and the staff throughout the hotel is nice and friendly. My room had a terrace with a view, simply gorgeous. Breakfast is well served. The location could not be better. The restaurant was actually very good, enclosed within lemon grove. Definitely would come back.

    « Nice Hotel »

    Location : very convenient, great actually The Hotel and grounds are beautiful Good size pool overlooking a stunning garden of lemon trees! Good breakfast on a terrace overlooking the main street and with beautiful views of the coast Welcoming and helpful staff At least some rooms require modernisation

    « Perfect location, helpful reception »

    On arrival our booking hadn't been updated with our increase from 2 to 3 nights through The front desk quickly rectified this on showing our confirmation and we were brought to a beautiful sea view room. It was clean and airy with lots of space. On the morning of our departure the ferries to Naples were not running so they got us a booking on one to Sorrento and details of further travel to the airport. They couldn't of been more helpful and we made our flight! Location is also central for everything.

    « Excellent Location »

    Nice hotel in great location in Capri. Walk out the front door of this hotel and you are immediately on a beautiful main street in Capri. The staff of the hotel are extremely nice, friendly and helpful. We had a room with balcony facing the sea. Great views.The outdoor areas are also very nice. The room was very clean and functional but basic and a bit small. Being on Capri you would expect every room of every hotel to be very crisp and modern but the room we had should have been updated to a higher standard. All in all it was a very pleasant stay and the pool area is very nice with fragrent lemons trees adding to the experience.

    « location staff all great »

    having been the Capri once before we had walked by this hotel and never gave it a glance. But for the price and the accommodations, the view, the staff and the smiles well you can not beat this hotel. And don't be fooled this isn't like any Best Western you have ever seen in the USA. oh yes the dinner recommendations were terrific.

    « Best hotel to stay in Capri with excellent staff »

    The Best Wester Hotel Syrene was a wonderful hotel with fantastic staff and very helpful , they explained exactly what needs to be done and were generous enough to give us an upgrade at no extra cost , I wilould highly recommend anyone traveling to Capri to consider this hotel as it's very well Located with an amazing view of the sea - just couldn't get better

  • 5
    « Lovely place to stay »

    We stayed at this hotel for 4 nights in April and from start to finish the staff were wonderful, always professional but friendly and approachable. Getting from Naples Airport to Capri can be a bit of a faff if you don't know the transport system but Hotel Syrene arranged an absolutely faultless transfer for us on arrival involving a taxi from the airport to the the port, ferry from there to Capri where we were met by our escort who travelled with us up into the hills as far as the taxi could go and then escorted us the rest of the way to check in at the hotel. Wonderful service (at a price of course) and the same, in reverse, for our return journey. The buffet breakfast each morning was lovely and included mini versions of some lovely Neapolitan cakes. Our room had a lovely balcony overlooking tennis courts in one direction and the sea in another. All in all we had a wonderful stay and would not hesitate to stay here again if we return to Capri.

    « The good staying »

    Service always at high level Peole are kind and wiling to serve I have been going to Syrene for long time It is central to all the short trip in the island it is surrounded by all Bouitiqued and Restaurants Therefore ok

    « Amazing place to stay »

    I don't have any negatives about this hotel. When I looked at the photos of it before I arrived I thought they rarely look like this in reality....this one did! In the middle of a beautiful street full of shops there are pretty steps up to the hotel. The entrance is lovely and and my room was gorgeous with a big balcony overlooking the garden and pool area. I had a standard room but when I emailed with a couple of questions I was told both rooms had been upgraded free of charge!! The electronic do not disturbs are a nice touch and there are big bottles of beautiful soaps and lotions in the bathroom to use aswell as a good hairdryer. As for the bed I wish I could have brought it home with me! The staff were brilliant! Friendly, helpful and happy. The ladies who keep the rooms nice are great and obviously do a fantastic job and the men behind the desk are amazing and nothing is too much trouble. The people who work in the restaurant area are just lovely and you're greeted with a smile every day. Capri is beautiful but I'm so pleased I stayed at this hotel, it made the trip which is certainly one I'll always remember. Thank you so much Hotel Syrene!!

    « Best hotel stay ever »

    This was a true 4 * experience. Nothing was too much trouble for the staff. Our room over looking the pool and lemon garden was spacious and well equipped and peaceful. Gluten free bread was delivered to my table with a smile every morning at breakfast. The hotel is ideally positioned to explore all areas of the island with excellent restaurants in easy walking distance. Would recommend this hotel to anyone wishing to enjoy a special stay on Capri

    « excelente hotel, but there are steps to get into the lobby and the room »

    The hotel is amazing, great location. there is a terrace by the pool totally cover with limons, beautiful!!! If you have a difficult to walk avoid the place, first of all the location don't allowed any car ( you can get a ride from the porters, i don't know how much they charge, i only use for my luggage. Also when i went they could transport people, but in positano is forbidden) the hotel has a lot steps to get to the lobby and also to the room. I strongly recommended you to pay the porter service, so he will carry the luggage up to you! The island is amazing, great hone the tourist that spend the day leaves and you can have a nice dinner and walk around. I recommended the hotel. The breakfast is delicious.

    « Center of Capri »

    This hotel is amazing. It is in the center of town so you can walk to everything The staff is friendly and helpful with everything. The breakfasts included with our rooms was fabulous. The pool is beautiful. We went off season and really had great accommodations. The very top floor with amazing water views. We asked for dinner suggestions and the night manager sent us to one of the most delightful and unusual restaurants that I have ever dined at called Edivino. It is a Best Western but with a Caprese accent.

    « Not your usual Best Western »

    Lovely hotel. Small but you won't stay in the room for the whole day anyway. A very unique lemon garden just within the hotel compound giving it a local feel. Spacious deck where guests can laze under the sun. Receptionist was very helpful. Will return for another stay without hesitation.

    « Ideal Location, Comfortable Accommodations and Helpful Staff »

    Frankly there are so many great small hotels in Capri that it would be hard to make a poor choice after evaluating hotel internet websites and guest reviews. The Best Western Hotel Syrene was our long distance choice and we were not disappointed. Although we had a general idea of the hotel's location using Google Maps we came to appreciate the fact that the hotel was just on Capri's "Rodeo Drive" with quick access to the central square, Funicular and bus hub. The hotel itself is well maintained with classic Italian furnishing/decor and a spacious layout that is inviting and comfortable. Outdoor dining (either from the dining room balcony or patio/pool) provides choices depending upon whether you want to enjoy breakfast with a morning sunrise and vista view of the Italian coast or an afternoon snack while privately relaxing by the pool. We did both and fully experienced the hotel's amenities. Our room was located on the 2nd floor with a balcony view of the walkway (street) and sea. Although mountain view rooms are available I would recommend the sea side rooms because the views are so spectacular especially at sunrise and sunset. We stayed four nights and got to both know and depend upon the staff for sightseeing advice, transportation recommendations and portage of our luggage to the marina on the day we were scheduled to leave. In every case the staff recommendations were thoughtful and relevant. At no time did I feel that I was being taken advantage of or viewed simply as a tourist instead of a guest. Bottom line is that the Hotel Syrene "enhanced" our visit to Capri and we would certainly rebook when we return to the island in the future.

    « Dinner Under The Lemon Tree »

    We booked last minute at this Hotel and took the ferry from Naples. The location is good and the breakfast terrace is lovely. We picked up a light dinner from the deli/gelato location close by and enjoyed dining under the lemon trees just the two of us! We even had a wonderful server chill the wine and was so attentive! Viviana at the Front Desk was very pleasant and accommodating. Would love to visit again!

    « Great views »

    This hotel on the main shopping street in Capri town is just away from the busiest part of the town to be relatively peaceful. Our sea view room exceeded expectations. We had a south facing balcony and never tired of looking out across the bay. The hotel is situated above a row of shops, so there are steps up to the main entrance which is obviously a drawback for anyone with a disability, thankfully not a concern for us and the only possible negative as far as we were concerned. There is a lovely outdoor bar shaded by lemon trees and a good size pool. I would highly recommend this hotel

  • 4
    « An oasis of calm »

    This is a lovely hotel situated within a few steps from the main town of Capri, but far enough away for it to be quiet. The rooms are certainly good enough for four star hotel. It was clean and tidy and overlooked the fabulous lemon grove. The pool was pretty cold! Great on the days when it was very hot, but not so good on the cooler days. There were two great things about this hotel - firstly the staff were all very friendly and helpful. Nothing was too much trouble. On arrival our bags were already in our room when we arrived - on Capri humans and luggage go separately - and everything we requested, we got. It was about a five minute walk from where you get dropped off from the transfer bus to the hotel. The whole of this area is pedestrianised - but you don't have to carry luggage because that's taken from the port for you. If its not included in your package, the hotel can arrange it for you. And the second is the lemon grove. We went at exactly the right time of year when the lemons were at their best - but its absolutely wonderful to sit under the branches of the trees where its cool to read, have a coffee or lunch from the poolside bar.

    « The Only Place We Place on Capri! »

    This was our third visit! The views are wonderful, it is relatively conveniently located, the facilities are beautiful, especially the lemon tree garden and pool area, and the staff were extremely helpful in responding to emails, making dinner reservations, and giving directions. Their 12 euro per bag baggage service from Marina Grande (must be pre-arranged once you know what ferry you are coming in on) was a real "life" saver and well worth the money as some in our party had huge baggage!


Getting to the hotel ...

All directions
·From: Naples. By hydrofoil 35 minutes, then ask for hotel porter, leave baggage, catch Funicular to the Hotel Syrene, BW Premier Collection®.

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