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Best Western Fountains Hotel, Cape Town

01 Street Georges Mall, 8000, Cape Town, South Africa - See on a map
Best Western Fountains Hotel - View of Table Mountain from Signal Hill The Best Western Fountains Hotel is ideally located in the center of Cape Town. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Fountains Hotel is located in the heart of Cape Town’s central business district, ideal for both business and leisure travelers. Cape Town, South Africa’s Mother City, which is renowned for its pleasant climate, the hotel offers a choice of comfortable bedrooms, the majority with views over the harbor, the bustling Thibault Square or Table Mountain. The 156 bedroom hotel boasts a range of rooms, with air-conditioning, safes, coffee and tea making facilities, satellite TV’s, mini-bars and complimentary Wi-Fi. The restaurant offers a sumptuous breakfast, lunch and dinner all in convenient buffet style. 24-hour a day room service is also available. Breakfast includes international as well as cooked South African choices, freshly baked loaves, rolls, and pastries all from our in-house bakery as well as a range of fruits and yogurts. You can visit the famous Table Mountain, stroll around the city center or to the Victoria and Alfred Waterfront, Cape Town’s most visited tourist destination. The Cape Town International Convention Centre is a mere 500 meters walk from the hotel. Our five conference rooms can accommodate business conferences and meetings for up to 250 people. We provide a professional conference manager to help you organize the room configurations that suit you, as well as all the other variables. Our facilities all have standard audio-visual equipment, we can also host banquets and special occasions by adapting our meeting space to your requirements. We offer a choice of configurations, and table and chair designs, which you can combine with attractive flower arrangements to create the ambience of your choosing. At our hotel, the issue of conservation is taken very seriously. We are striving to be as environmentally friendly as possible, without sacrificing the comfort of our guests. We have been making a contribution towards a cleaner, safer and more sustainable planet by educating all members of the staff about working greener.

Best Western

Fountains Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Airport shuttle
    Airport shuttle
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 42 guest reviews
NOTE ISSUED
Excellent
9
Very Good
12
Average
11
Poor
6
Terrible
4
REFER TO NOTICE
Business Business
8
Couples Couples
12
Family Family
3
Friends getaway Friends getaway
4
Solo travel Solo travel
2
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Rooms average, slightly dodgy area in town"

3
Jonathan P, Cape Town 08/03/2020

Have had to stay here twice for business purposes (not my choice). Both rooms were comfortable though noisy, guests smoking in rooms. Shower was in the bath with inevitable flooding of the floor. Food at the buffet was truly dismal - stale buns, dried out meals, even desserts without fail. Eat somewhere else. Bit of a dodgy part of town - walk during day alright but be sensible and not flashy. Pool overlooked by busy public street as well as busy guest lounge - terrible location - never saw a single person actually use it. Staff generally very friendly and helpful though.

FountainsGM, General Manager at Best Western Fountains Hotel, responded to this review
Dear Jonathan P, Thank you for taking the time to review your stay at our Hotel. I am disappointed to learn about your poor experiences during both your stays and would like to sincerely apologise for the inconvenience caused. We pride ourselves on the provision of excellent clean facilities and amazing buffets, please be assured that these isolated concerns will be addressed with my Team to prevent complaints of this nature ocurring in future again. We look forward to hosting you once again in the near future. Kind Regards, J.P Moggee General Manager

"i loved the way the rooom was set up perfect space for me and my husband"

5
User 27/02/2020

the room was perfect,, enough amenities. I loved the view of the room as well. It was just right for me and husband. the Bed is amazing I can sleep for days. I will definitely stay there again. I was happy.

FountainsGM, General Manager at Best Western Fountains Hotel, responded to this review
Dear Roam39257859221, Thank you for taking the time to review your stay at the Best Western Fountains Hotel! It is always a special and inspired moment to learn that our guests enjoyed our facilities and services, your positive comments inspire us to create an even better experience for our guests. The Best Western Fountains Hotel boasts 156 bedrooms, with air-conditioning, safes, coffee and tea making facilities, satellite TV's, mini-bars and complimentary Wi-Fi. We look forward to welcoming you back to the Best Western Fountains Hotel in the near future! Kind Regards, J.P Moggee General Manager

"Fair enough"

4
amanerr, Cardiff, United Kingdom 12/02/2020

Descent place with clean rooms and free WiFi. Polite and helpful staff. The hotel is in the heart of the center which is very good for exploring. Food was good but there is always room for improvement.

FountainsGM, General Manager at Best Western Fountains Hotel, responded to this review
Dear amanerr, Thank you for your review of your stay at the Best Western Fountains Hotel! I am delighted to learn that you found your stay most comfortable and that our fantastic team of staff contributed an enjoyable stay. The Best Western Fountains Hotel is ideally located in the heart of Cape Town's central business district, ideal for both business and leisure travelers. We look forward to welcoming you back to the Best Western Fountains Hotel in the near future. Kind Regards, J.P Moggee General Manager

"Decent hotel in the heart of the CBD of Cape Town"

3
ReadingWoody1, Reading, United Kingdom 10/02/2020

This hotel is exactly what you would expect from the Best Western brand and at the price we paid. The service is hit and miss. Some staff are friendly, others and very miserable and unhelpful. Rooms are a decent size and clean. We stayed for 6 nights and on each day at breakfast, items from the buffet were missing (regardless of the day or time) and you would have to ask for them to be cooked or replenished.

FountainsGM, General Manager at Best Western Fountains Hotel, responded to this review
Dear G4747MMstevew, Thank you for the review of your stay at our hotel. I am disppointed to learn about the poor service received during your stay, this is definitely not the standard of service that we pride ourselves on. Please accept my sincerest apologies for the inconvenience caused, please be assured that this will be addressed with my team to prevent similar complaints in future. We look forward to welcoming you back in the near future upon your next visit to Cape Town. Kind Regards, J.P Moggee General Manager

"Central mediocre hotel "

2
batier2016, Johannesburg, South Africa 22/01/2020

Room okay, musty smelling, very noisy. The restaurant was quite appalling. Lamb chops smothered in sweet sauce, and had more gristle, fat and bones than meat. Breakfast inedible, even the boiled egg once shelled was a strange colour. In desperation I tried a banana, it was so green I couldn't even peel it. I was offered a free dinner next time I visit - hahaha

GM-HICT, General Manager at Best Western Fountains Hotel, responded to this review
Dear batier2016, Thank you for taking the time to review your stay at our Hotel. I am disappointed to learn about your unacceptable experience during your stay, please be assured that this complaint has been addressed with my team to prevent similar complaints occurring in future again. We receive numerous positive comments about our buffets on offer, please accept our sincerest apologies for the standard on offer during your stay. We hope for the opportunity to make this up to you should you stay with us again in the future. Kind Regards, J.P Moggee General Manager

"A little dated but the staff if fantastic and location is easy"

4
jdreynoldsjr, Louisville, Kentucky 08/12/2019

The staff went out of their way to accommodate me when I was not happy with my room size and the winds and noises. The staff was very helpful from the Bellhops, night shift team at the desk, the front desk during the day. The buffet was average but had plenty of choices including cook to order eggs. I would consider returning to this property. I wish the gym was larger.

GM-HICT, General Manager at Best Western Fountains Hotel, responded to this review
Dear jdreynoldsjr, Thank you for taking the time to review your stay at the Best Western Fountains Hotel! I am delighted to learn that our fantastic team of staff contributed to a most memorable stay. It is always a special and inspired moment to learn that our guests enjoyed our facilities and services, your positive comments inspire us to create an even better experience for our guests. We look forward to welcoming you back to the Best Western Fountains Hotel in the near future! Kind Regards, J.P Moggee General Manager

"Brilliant Stay"

5
User 06/12/2019

Situated in the city close to shopping malls, transport and major tourist attractions. Staff is great and provide excellent service. Rooms are clean and neat. Breakfast was a feast with ever so helping staff ready to assist. A true and joyful hospitality experience.

GM-HICT, General Manager at Best Western Fountains Hotel, responded to this review
Dear ajbuys, Thank you for your review of the Best Western Fountains Hotel! I am delighted to learn that our friendly and attentative team of staff were able to make your stay most memorable and that you enjoyed our quality menus on offer. The Best Western Fountains Hotel is located in the heart of Cape Town's central business district, ideal for both business and leisure travelers. We look forward to welcoming you back to the Best Western Fountains Hotel in the near future! Kind Regards, J.P Moggee General Manager

"Business trip to Cape Town"

2
Charlene V, Windhoek, Namibia 30/10/2019

To our dismay, we were bumped to the Best Western Fountains Hotel for a night. My experience was barely satisfactory. The hotel reception desk seemed tired, as do their staff. Had a restless night because my room was adjacent to the elevators, which kept me awake. The bathroom shower was mouldy and not properly clean. Twin bed room (one wedged into the corner) with the bare minimum of movement space.

GM-HICT, General Manager at Best Western Fountains Hotel, responded to this review
Dear Charlene V, Thank you for taking the time to review your stay at the Hotel. Please accept our sincerest apologies for the poor experience during your short stay, this is definitely not the standard that we pride ourselves on. Please be assured that your concerns will be addressed with all relevant parties in order for us to continue to improve our services. We do hope to have the opportunity to welcome you back in the future, in order for us provide a more memorable experience. Kind Regards, J.P Moggee General Manager

"Great staff and location but noisy"

3
Swiwigirl, Whangarei, New Zealand 27/10/2019

We stayed here with a large group for over a week. The hotel was extremely accommodating to us all and service was excellent and staff always very friendly. But the hotel needs some maintenance, some of the lifts kept breaking down and things like bathroom door not closing. It's noisy from outside and windows are thin. Every morning at 5am I got woken by traffic light outside starting it's daily and continuous beeping. So some better soundproofing would be good. Restaurant was hit and miss, good breakfast but average off the menu with no consistency in presentation. As an example I saw three ceasar salads come out and all looked very different, same with some other dishes. Gym was also well below average.

GM-HICT, General Manager at Best Western Fountains Hotel, responded to this review
Dear Swiwigir;, Thank you for taking the time to review your stay at our Hotel. I am delighted to learn that our excellent location and fantastic team of staff contributed to an enjoyable stay. We appreciate your comments and will share these with our team so that we can continue to improve our services and consistency in future. We look forward to welcoming you back to the Hotel in the near future once again. Kind Regards, J.P Moggee General Manager

"Average but great staff"

3
sanrou, Landgraaf, The Netherlands 27/10/2019

Bit outdated but all you need. Good value for your money and great location. We didn't use the pool as we didn't like the location next to the street. The staff however might up for all - very friendly, always willing to help or make a joke and very caring. We had 4 rooms and asked to switch 1 couple to another room as we didn't like it and that was no problem at all. I would recommend the hotel but keep into account that is it not very quiet (quite a lot of noice from the street and other guests) and room decoration is outdated as well as the bathrooms which do need an upgrade.

GM-HICT, General Manager at Best Western Fountains Hotel, responded to this review
Dear Sanrou, Thank you for your review of your stay at the Best Western Fountains Hotel! I am pleased to hear you enjoyed your stay with us, it is something our staff takes great pride in. Please know that your feedback is extremely valuable to us, we use feedback, such as yours, to continuously make changes to our hotel and services to continuously improve our guests' experience. We look forward to hosting you once again in the neart future at the Best Western Fountains Hotel! Kind Regards, J.P Moggee General Manager

"Dirty "

2
TravelingMonkey78, Dubai, United Arab Emirates 27/09/2019

Stayed here for a few days and overall I was not impressed. The hotel is supposed to have 4 stars. While the staff is very friendly not much else is 4 star. Was informed that the hotel had recently been upgraded. The bathroom and toilet was dirty. The tea cups in the rooms as well. Power outlets with usb is a nice finesse, especially is they would work The gym has 4 set of dumbbells two very user spinning bikes and a worn out rowing machine. The internet is so slow you would think you where back in the times of phone modems. Skype businesses calls were not possible. Breakfast was nothing to write home about either. I'll go somewhere else the next time I come to CT.

GM-HICT, General Manager at Best Western Fountains Hotel, responded to this review
Dear TravelingMonkey78, Thank you for taking the time to review your stay at our Hotel. I am disappointed to learn that your experience at the Hotel was less than memorable, this is definitely not the standard that we pride ourselves on. We pride ourselves on the provision of clean and comfortable facilities, please be assured that this isolated complaint will be addressed with my Team to prevent further complaints of this nature occurring in future again. We do hope to have the opportunity to welcome you back in the future, in order for us to showcase the true level of service we pride ourselves on. Kind Regards, J.P Moggee

"Value for money stay"

4
User 20/09/2019

Great service and friendly staff especially one of their managers Mr. Nkosi who was always providing excellent service with a smile. He even gave useful recommendations for sightseeing for a first time visitor like me to South Africa. The front office staff were friendly and provided good service too. Nice spread at the buffet breakfast.

GM-HICT, General Manager at Best Western Fountains Hotel, responded to this review
Dear james1cleantechsolut, Thank you for your review of your stay at the Best Western Fountains Hotel! I am delighted to learn that our fantastic team of staff and sumptuous breakfast contributed to a most memorable stay. It is always a special and inspired moment to learn that our guests enjoyed our facilities and services, your positive comments inspire us to create an even better experience for our guests. Thank you also for the special mention of Nkosi, our Restaurant and Bar Manager, he definitely is a valuable asset to our Team of staff, he appreciates your kind comments and we appreciate your valued feedback. We look forward to hosting you once again at the Best Western Fountains Hotel in the near future! Kind Regards, J.P Moggee

"Amazing people"

5
User 06/09/2019

Nkosi was truly amazing from welcoming us to Denise who looked after us at the Bar really warm and friendly. Truly enjoyed his beverage recommendations. From the time we sat at the bar we were welcomed with a smile and Nkosi checked on us at every turn to ensure we were happy. Denise and Nkosi are a true asset to the company

FountainsGM, General Manager at Best Western Fountains Hotel, responded to this review
Dear ArchieMapuqua, Thank you for your review of the Best Western Fountains Hotel and thank you for recognising two fantastic members of our Team of staff. I am delighted to learn that both Nkosi and Dennis have continued their exceptional service, they truly are assets to the Hotel We look forward to welcoming you back to the Best Western Fountains Hotel in the near future! Kind Regards, J.P Moggee

"MY STAY AT BEST WESTERN HOTEL"

5
nsolomy, Kampala, Uganda 06/09/2019

I enjoyed my stay at the Hotel. It was my second time, I was there with my family before but the experience has been fantastic. I like the customer service, Heavy breakfast, spacious rooms with TV, and fast internet, it's very accessible and flexible to reach, family friendly rooms

FountainsGM, General Manager at Best Western Fountains Hotel, responded to this review
Dear nsolomy, Thank you for your review of your stay at the Best Western Fountains Hotel! We appreciate your kind comments regarding your stay and I am delighted to learn that our fantastic team of staff and excellent facilities contributed to a most enjoyable stay. Feedback from our guests allow us to continually improve services offered Our breakfast buffet definitely is most popular, our restaurant offers a sumptuous breakfast, lunch and dinner all in convenient buffet style. Breakfast includes international as well as cooked South African choices, freshly baked loaves, rolls, and pastries all from our in-house bakery as well as a range of fruits and yogurts, whilst 24-hour room service is availabile as well. We look forward to hosting you once again in the near future at the Best Western Fountains Hotel! Kind Regards, J.P Moggee General Manager

"pleasant surprise"

5
User 04/09/2019

I have found best western hotels a bit hit and miss. This one was a definite hit. it is well located. My room on the 4th floor was spacious and tastefully decorated. Except for shower lotion the bathroom was well equipped and clean. WIFI worked well in the room and the rest of the building. The breakfast buffet was very good. Staff were very helpful. The hotel is on Adderly street, a close walk to some of the main attractions like the Castle and City Hall and green market square. If I had to be back in Cape Town I would definitely stay here, especially if on a business trip.

FountainsGM, General Manager at Best Western Fountains Hotel, responded to this review
Dear henricea2015, Thank you for taking the time to review your most recent stay at the Best Western Fountains Hotel! I am delighted to learn that your most recent stay was most memorable, we trust that your future stays at the Best Western Fountains Hotel will be amazing experiences as well. We certainly do have a fantastic team of staff, I am delighted to learn that they contributed to a most memorable stay! It is always a special and inspired moment to learn that our guests enjoyed our facilities and services, your positive comments inspire us to create an even better experience for our guests. The Best Western Fountains Hotel is located in the heart of Cape Town's central business district, ideal for both business and leisure travelers, we look forward to hosting you once again in the near future upon next visit to Cape Town! Kind Regards, J.P Moggee General Manager

"Best stay ever"

5
User 27/07/2019

Thank you to all staff for making me feel so welcome. The food was very tastefull and filling. Room service is quick and very professional.. The cleaning staff is on top of everything. Thanks to everyone will defently be back

FountainsGM, General Manager at Best Western Fountains Hotel, responded to this review
Dear mvilo376994, Thank you for your wonderful comments after your recent stay at the Best Western Fountains Hotel! I am delighted to learn that our fantastic team of staff contributed to a most memorable stay. It is always a special and inspired moment to learn that our guests enjoyed our facilities and services, your positive comments inspire us to create an even better experience for our guests. We look forward to hosting you once again in the near future upon your next visit to Cape Town! Kind Regards, J.P Moggee

"Wonderful staff made such a difference! "

5
294Nate, New York City, New York 01/07/2019

We stayed at The Fountains for 10 nights, part of which was for a conference, and the other 6 days were just our family's vacation: my wife & i, and our 1 year old infant. As we've learned, traveling with an infant is challenging in many ways, and the staff at The Fountains were incredibly accommodating. Our daughter was greeted by the staff - waiters, porters, reception clerks & managers - every time we came in or out, and she loved all the warm attention. The hotel's location makes it easy to access many historic sights within walking distance (St George's Cathedral & it fantastic Cript Jazz club, District 6 & several other museums, walking tours & the old colonial Castle of Good Hope). The V&A waterfront is a bit further (about 30 min walk), but very doable on a nice day. The chef was also very accommodating of our allergy restrictions & helped us enjoy a variety of delicious meals in their restaurant. We would definitely return there on our next trip to Cape Town! One thing to be aware of: there were no electrical outlets in our bathroom.

FountainsGM, General Manager at Best Western Fountains Hotel, responded to this review
Dear 294Nate, Thank you for your review of your stay at the Best Western Fountains Hotel! It was an absoulte pleasure hosting you at the Hotel, I am delighted to learn that our fantastic team of staff contributed to a most memorable stay. The Best Western Fountains Hotel is located in the heart of Cape Town's central business district, ideal for both business and leisure travelers. We look forwarding to hosting yourself and your family upon your next visit to Cape Town, South Africa's most beautiful city! Kind Regards, J.P Moggee

"Very noisy rooms "

2
731mireillel, Almere, The Netherlands 01/07/2019

At the end of our round trip we stayed in this hotel. It's not very warm our charming but the room (6th floor corner room) we had was clean, good bed and view on table mountain. BUT we sat above the roundabout the noise was horrible. Like you lying on a high way. Cars racing, horning all night and people screaming. We were unable to sleep! This was not just our room but all the rooms from the complete group. My advice choice an other hotel!!

GM-HICT, General Manager at Best Western Fountains Hotel, responded to this review
Dear 731mireillel, Thank you for your valuable feedback regarding your recent stay with us. I am disappointed to learn that your stay never met your expectations, the Hotel is ideally located in the heart of Cape Town's central business district, ideal for both business and leisure travelers. The Hotel offers a choice of comfortable bedrooms, the majority with views over the harbor, the bustling Thibault Square or Table Mountain. We do hope to have the opportunity to welcome you back in the future, in order for us to provide you with a more memorable experience. Kind Regards, J.P Moggee General Manager

"Good hotel in its category"

4
Stephanie_Moss, Johannesburg, South Africa 02/06/2019

This hotel is good in its category and price range. It is old but neatly maintained. Restaurant and lounge bar area are nicely decorated. Bedrooms a little older. The apartments are spacious and more modern than hotel rooms. Staff are all round good. There is a great manager, Nkosi who is excellent and professional and banqueting staff are very attentive. Amalita at reception is a gem. The porters go out of there way to assist. Breakfast selection is pretty good - could have more fruit. Walking distance to the old down town Cape Town area. Close enough to the V&A Waterfront. I have been there a number of times on business and it is a good choice in its class.

FountainsGM, General Manager at Best Western Fountains Hotel, responded to this review
Dear Stephanie_Moss, Thank you for the valuable feedback provided after your stay at the Best Western Fountains Hotel. I am delighted to learn that our fantastic team of staff contributed to a most enjoyable stay and memorable event. It is always a special and inspired moment to learn that our guests enjoyed our facilities and services, your positive comments inspire us to create an even better experience for our guests. We look forward to welcoming you back to the Best Western Fountains Hotel in the near future! Kind Regards, J.P Moggee General Manager

"AMAZING STAFF!!!!"

5
BRITTANYROI, Chicago, Illinois 23/04/2019

My son and I stayed at the fountains hotel for our spring break vacation to Cape Town. The hotel room wasn't bad but could have been a little better kept. The staff was very polite and knowledgeable of the area. Walleed, the night manager and Harry, the night receptionist did an outstanding job accommodating my son's late night hunger. Elaine, one of the day receptionist was also very polite and helpful. My son an I felt comfortable and appreciate all that they did to make us feel welcomed. Like I said, The staff was AMAZING! PS, my son has told everyone about your fish and chips!! LOL

FountainsGM, General Manager at Best Western Fountains Hotel, responded to this review
Dear BRITTANYROI, Thank you for taking the time to review your stay at the Best Western Fountains Hotel! I am delighted to learn that our fantastic team of staff contributed to a most memorable stay, your positive comments inspire us to create an even better experience for our guests. The Best Western Fountains Hotel is ideally located in the heart of Cape Town's central business district, ideal for both business and leisure travelers. From our excellent location you can visit the famous Table Mountain, stroll around the city center or to the Victoria and Alfred Waterfront, Cape Town's most visited tourist destination. The Cape Town International Convention Centre is a mere 500 meters walk from the hotel. We look forward to welcoming you back to the Best Western Fountains Hotel upon your next visit to Cape Town, South Africa's most beauitful city! Kind Regards, J.P Moggee General Manager

"Good hotel in the center of city"

4
Sabīne Ū, Riga, Latvia 16/04/2019

The location of the hotel is very good, you can reach by foot shopping mall and atractions as well as bars and night clubs. The rooms are rather big, unfortunately no bath, just a shower. Adapted power plugs for different plugs. Food in the restaurant was delicious, however the coffee was undrincable. I was missing more fruits and vegetables.

"Good, but...."

3
LizeZ, Pretoria, South Africa 13/04/2019

The hotel is comfortable and the location good. All the basic amenities you need are there, AC, free wifi etc. The bath needs to be re-coated - it has stains and is scratched badly. Better yet, remove it completely and replace with a shower cubicle. Pity about the service - especially the condescending front desk personnel. The porters were very attentive through. The breakfast buffet had an average selection of hot and cold dishes, all the basics are offered. Again, service let the hotel down. Guests must get up and make their own tea / coffee at the beverage station, and not once did a waiter check on my table or remove dirty plates/glasses. The hotel has a lot of potential but could be SO much better if management invested in customer service training for its staff.

"Great Location, Personalized Services."

5
Rish G, Dar Es Salaam Region, Tanzania 13/04/2019

Great locations makes perfect quick turns and plans to make most out of the city. Friendly Hotel staff and will make sure do out of ways to make you comfortable, thanks Waleed, night guy at the reception.Looking forward to go back soon.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.