ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Pocaterra Inn, Canmore

4.5/5  - basé sur 1204 notations.
1725 Bow Valley Trail, T1W 2W1, Canmore, Canada - See map
Best Western Pocaterra Inn - Welcome to the Best Western Pocaterra Inn! The Best Western Pocaterra Inn is ideally located in the center of Canmore. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Situated in the Canadian Rockies with a spectacular view of the Three Sisters Mountains, Best Western Pocaterra Inn is a smart choice for a vacation or business retreat. Our Canmore, AB hotel features pet-friendly accommodations and all the comforts of home. Sleep peacefully on a plush bed and wake up to a complimentary hot breakfast. Stay connected with free high-speed Internet and watch your favorite programs on flat screen TVs with premium cable. All of our rooms have refrigerators, microwaves and coffee makers. Unwind at the indoor pool and waterslide or work out at the modern fitness facility. Indulge yourself with an upgrade and feel pampered with a fireplace, canopy bed and an ensuite bath equipped with a two-person jetted tub. Corporate travelers appreciate our handy business center and flexible meeting space, perfect for conferences, team building sessions or banquets. Let us handle all the details from catering to audio/visual needs and group reservations. You’ll find a variety of tempting eateries nearby. Choose from New Canadian fare, pub grub, steak, health food, fine dining, and several types of ethnic cuisine. Our smoke-free property offers an ideal location for outdoor lovers and vacationers who want to just relax and enjoy the scenery. Hiking and watersports are close by and there are four major ski resorts less than an hour away. The nearby Nordic Centre is a popular spot for cross-country skiing and mountain biking. Many of our returning guests are in town for the Canmore Folk Fest and Canmore Highland Games. You’ll also find plenty of golf courses in the region. At our friendly hotel you’ll be treated like family and enjoy outdoor adventures, shopping and dining just minutes from our doorstep.

Best Western

Hotel Pocaterra Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1205 guest reviews
NOTE ISSUED
Excellent
633
Very Good
427
Average
90
Poor
30
Terrible
26
REFER TO NOTICE
Business Business
47
Couples Couples
475
Family Family
478
Friends getaway Friends getaway
93
Solo travel Solo travel
36
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Fun mini-vacation"

5
09/11/2018

Stayed with my 6 year old son and dog for a mid-week break. Super fun, the waterslide was a huge blast, and the dog-friendly room was great (close to an exit, at the end of a corridor, etc.). Free breakfast until 11am in the morning was a nice way to leisurely wake up and go for a swim with plenty of time.

"A 5 Night Stay"

4
07/11/2018

Very pleased with our 5-night stay at this hotel. Reception staff were friendly and helpful. Comfortable, well-equipped room on second floor with balcony overlooking the mountains. Plenty of choice at breakfast including some hot items and good seating even though it was busy. On the 2 mornings we departed early at 6 a.m. they provided a bagged breakfast option which although minimalist was appreciated. We were very pleased we based ourselves in Canmore rather than Banff which was heaving with tourists. Canmore was more laid back but still had plenty of dining and shopping options. The hotel was an excellent base for our trips to Lake Louise, Moraine Lake, Lake Minnewanka, Kananaskis Country and Yoho National Park. Only reason this is a 4-star review is because of noise coming from air-conditioning units in the corridors which was particularly noticeable at night.

"very nice place"

5
06/11/2018

Very nice staff at front desk. They were very helpful with directions etc. We had a ncie room with a balcony facing the mountains. Really nice breakfast too. Love Best western and this hotel was great.

"Another great Best Western Plus! "

4
04/11/2018

We love BWP for many reasons, the rooms/beds/breakfasts being the top. Pocaterra Inn is in a great location, close to everything in Canmore (also close to the train tracks though, and there seem to be A LOT of trains through Canmore). We reserved a King Suite with balcony and fireplace, the room was very spacious and the bathroom HUGE. Standard coffee maker and bar fridge (which we had to crank up because it was turned all the way to low). Breakfast was decent, but I've had better (Fernie BWP for example has an amazing breakfast spread). There isn't a large selection but it does hit the spot and hey, it's included in your room rate so it saves you a little money. Fantastic water park! The pool is a great size and has an awesome water slide and a great hot tub. This is definitely a highlight of the property and makes this hotel super kid friendly. The beds are not great, which was disappointing. Hard and squeaky, and very little in the way of bedding. No extra blankets or pillows in our room, I called down and they sent more up. You'll probably need more pillows to try and make the bed more comfortable, this is the first BWP we've been to where the beds were pretty bad. If you're like me and have long, thick hair, bring your own conditioner. The supplied conditioner is mostly watery body lotion. Overall though, we had a great stay and would 100% stay again, with or without kids.

"Great place to stay. Good size rooms and great views. Breakfast has good selection of hot and cold foods."

4
01/11/2018

A great place to stay. Pleasant surroundings and great views from room. Pool is small but adequate. Water slide can mean the area gets noisy at times. Not run good. Sauna not too good could be improved. Found facilities over all good. TV channels were limited and fill channels poor. Could be more generous with coffee pods in rooms. Enjoyed out stay and would definitely recommend.

"Great Location"

5
31/10/2018

We were in the area to visit Banff and stayed in Canmore and are so glad we did! The room was great, very clean. Comfy beds and pillows and a great complimentary breakfast. Loved that our room had a fireplace and a small balcony. We mentioned to the front desk that our shower didn't have much pressure and it was fixed by the time we came back in. Very friendly staff. Canmore is a nice area that also has some good hiking trails as well as many restaurants, grocery stores....just about anything you need. I'd highly recommend this hotel.

"Fantastic!!"

5
29/10/2018

Great place to stay. Employees are always friendly and willing to help. The hotel is right in the middle of town close to all amenities. I would stay there again. the waterslide and pool area are a blast as well.

"What a view"

5
19/10/2018

What more could you want or need. A balcony with a mountain view, a fire place in your room, beautiful pool and hot tub. Great breakfast. Close walk to downtown, groceries store, nice restaurants. Great holiday

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello suzanne871, Thank you for the kind words and delightful review overall! We are very pleased to hear that you were satisfied with the quality of your room, the views that come with it and the experience within our lovely little town. We are hoping to see you in the near future. Take care and come back any time! All the best.

"over night"

5
13/10/2018

great location great room great service will returnwould have been even better if the staff could have done something about the weathereverything we needed was within walking distance of the hotel in June the hotel was booked so desk clerk found us a room in another hotel just down the street - one of the reasons we returned in October

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Dalton B, Thank you kindly for staying with us and providing a kind review of your experience at our hotel. We appreciate you mentioning your overall impressions, as well as the highlights of the stay (particularly the service levels and location of the hotel.) We appreciate you returning after the summer season for a repeat experience and hope to continue to build a great hotel/guest relationship with you. Thank you for your support, all of the best in your future travels. We look forward to seeing you again!

"A great stay!"

5
09/10/2018

We were greeted by friendly, helpful desk staff. Our room was clean and nicely appointed with a gas fireplace and artwork representing the area. Quality bed linens on a comfy mattress, plentiful towels, a microwave and fridge made this the perfect place to stay. We did not take advantage of the water park. The breakfast was the usual fare, but noticed staff hustling to keep the food line filled and tables cleaned.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello molliowa, thank you for your generous comments. We are delighted to hear that you enjoyed your stay and that it started with the welcoming you deserve as our guests! We appreciate you mentioning all of the positives you found in the room. Our breakfast team does work hard, so we sincerely appreciate you noting them in your review, very kind! Take care and safe travels wished your way, molliowa.

"2nd hotel of our three week holiday"

5
02/10/2018

We loved everything about this hotel, our favourite of our three week holiday. Lovely location preferred it to Banf less busy and quieter but with in easy reach of Banf. Our room was very clean with lovely comfortable beds,the staff were very welcoming and very helpful, always had a smile or greeting when you arrived at reception. Breakfast was good and well organised a varied menu every day, staff were pleasant and helpful,I can't recommend this hotel enough, I would definitely stay here again if visiting the area.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Maureen, Thank you for choosing us as your official favorite of your favorite holiday! We are very delighted to receive all of the positive feedback mentioned. Your comments regarding our staff and their attitudes are much appreciated, as they do make a great effort to impress the guests they do care much about. We are lucky to be surrounded by so many true hospitality professionals. We hope to see you again soon thank you for choosing our property! Take care and all the best.

""Very nice experience""

5
30/09/2018

We stayed in a nice,clean room with a view of the Rockies outside of our balcony on the second floor.The room had all the amenities that you would like to have,super comfortable bed and pillows,a fireplace,plenty of closet space,coffee machine,refrigerator,microwave and a large,clean bathroom with a great shower.The breakfast buffet had a large variety of hot and cold foods to eat and plenty of seating area.I think the best part of our stay were the staff people that helped us,from the front desk personnel planning a sightseeing trip by car or telling us of restaurants to dine in to the room service folks that catered to our requests. Great job!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Gregg W, Thank you for joining us first and foremost! We are delighted to hear that you had the stay you deserved from guest room to guest experience. We appreciate the detail review provided in all that is offered in the room, as well as the service provided at the desk. We hope to be able to welcome you back in the near future! Take care and safe travels.

"Excellent "

5
29/09/2018

We love this place. Our room was beautiful, with comfy pillows and beds, a patio, and a cozy gas fireplace. We had a fridge, microwave and single serve coffee maker without asking. The lobby has fresh fruit, icy cold water with fresh fruit in it, cookies, napkins and a hot chocolate machine-ready to drink! There is also a cozy fireplace and couches in the lobby. The front desk also recommended an excellent place for dinner and made our reservation. We will be back

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Albertarose101, Thank you for taking the time to write such a positive review! We are delighted to hear that you enjoyed all aspects of your stay. We appreciate you taking the time to mention our great staff, and their recommendation offered. We look forward to the opportunity to welcome you back in the future as a repeat guest. All the best! Safe travels!

"Nice clean hotel, but very pricey"

3
27/09/2018

We stayed in a clean modern room on the third floor. It had a fireplace, mini fridge and microwave. The beds and pillows were comfortable and there were plenty of towels in the bathroom. Our room did not have a view of the mouintains or a balcony. Breakfast was served in a large room with an adequate number of tables. They had a variety of hot and cold items which was quite nice. The pool area has a waterslide and large hot tub. Service at the front desk was friendly. The hotel is right off the highway and 5 minutes from downtown. We would stay here again, but only if the price was reasonable. It was far too high for mid September!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Zooks13, Thank you for the kind review. We appreciate the generosity offered in your feedback! We understand the price is a bit high, but we are within the market range in comparison to what other hotels do offer, with less amenities. We are hope to welcome you back for a repeat stay. We have lower rates in shoulder and low seasons. June-September is traditionally higher at all properties across Banff, Lake Louise, Jasper and Canmore each year. Take care and all the best to you.

"Nice room"

4
18/09/2018

We had a clean, modern room on the top floor with a balcony (view of mountains), gas fireplace, and Jacuzzi tub plus separate shower stall in the large bathroom. Also fridge, microwave, sink, and coffee maker. Free hot breakfast was also included. The thermostat was not working (heat stayed on, never cycled off) so I had to get up in the middle of the night to turn it off. Staff was friendly. Got a good rate on Sun. night but rate shot up next 3 nights. Overall a good experience.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello newmarty2014, Thank you for taking the time to provide a detailed review of your experience at our hotel! We are pleased to hear that you enjoyed our renovated guest rooms. We appreciate you mentioning our great team as well! We hope to welcome you back in the future and thank you again for the time you took to provide us with valued feedback

"Best Western"

5
16/09/2018

I was welcomed and made comfortable as soon as I stepped in the building. It was a warm, relaxing lobby with excellent service. The bed was very comfortable and I had a great sleep! I awoke refreshed and ready to continue on my journey home to Manitoba.

"Best Western is always a sure thing!!!"

5
15/09/2018

The hotel is very nice! The room was equipped with a fireplace, and the floor was also heated, what helped me warm up after a 200 mile motorcycle ride under rain and snow - totally unexpected for September! The water park is also very good, and the complimentary breakfast was a typical continental breakfast. The hotel is not located too close from Canmore centre, but it is within walking distance.

"Great stay at Pocaterra Inn Canmore"

5
11/09/2018

The Best Western Pocaterra Inn was a great alternative to staying in Banff when visiting the National Park. The staff was friendly and helpful. The room was clean and quiet. I would highly recommend this hotel to others!

"Great place to stay when visiting Banff"

5
06/09/2018

We chose to stay in Canmore rather than Banff as it is less crowded and just a slight more in driving distances to all the places. We stayed in a room on the 2nd floor for our trip of 4 nights and it had a balcony from where we could get a beautiful view of the mountains as well as a fireplace. The hotel was clean and well maintained. Staff was very friendly and the service was excellent. There was complimentary hot breakfast and the selection was adequate though tended to be repetitive. The breakfast room is rather small and tends to get crowded after 8. The room had a fridge and microwave and there is a self-service laundry onsite. The location is fantastic being just outside of the downtown area and about a 5 min drive to supermarkets (including a Safeway) and restaurants. There is a convenience store next door in the gas station.Ample parking is available. We could see the kids enjoy the pool and waterslide which seems to be one of the highlights of the hotel (though we did not use it ourselves). All in all, we had a great stay.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello mva9, Thank you for taking the time to stop in and stay with us! We are so pleased to hear you enjoyed Canmore as an alternative to Banff. Your 4 night stay is very much appreciated and we are pleased to hear that the cleanliness and breakfast were highlights of your experience with us. We hope to welcome you back again in the future. Take care and safest of travels!

"Very Enjoyable Experience."

4
03/09/2018

The staff were excellent, the experience was great and the hotel was clean and well-kept. The pool area was great. I would have preferred some free weights to use in the fitness room. But overall, a great experience.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello 752tank2018, Thank you for the kind review and generous words. We are delighted to hear that you enjoyed your stay and found the hotel well maintained and clean. We are delighted to hear the pool area stood out as a highlight of the stay! We hope to see you again soon, all the best and safest of travels wished your way.

"Canmore for the night"

5
03/09/2018

We had a pleasant surprise staying at this hotel. The rooms are so big and spacious! Loved how comfy the beds were and the extra bonus of a fireplace. Even the bathroom was spacious. Breakfast was good too. The staff were all friendly and helpful. Great night.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Marlo S, Thank you for taking the time to reflect on your most recent experience at our property. Your kind comments regarding the room size, the bed comfort and gas fireplace are all very much appreciated! Thank you for taking the time to get to know our wonderful staff a little bit, and reporting the positive interactions! We hope to see you again soon. All the best and safest of travels wished your way until next time.

"Excellent hotel best location"

5
27/08/2018

The hotel is located on Canmore, 30 min from Banff national park. The room we had was big enough for 5 people, equipped with micro and refrigiator. The hotel has covered swimming pool and hot tub jaccuzi, free parking and free Wi-Fi. The stuff in the reception are friendly and very helpful. Very recommended hotel

"Grandkids LOVED the waterslide"

4
27/08/2018

We were just traveling through but spent a night at this location. The price was a little steep for our budget, but the stay was awesome. Unfortunately smoke from BC fires did not help the view. The grandkids loved the water slide thought and would still be there if we did not need to move on.

"Pleasant staff, clean, perfect!"

5
26/08/2018

We stayed here for five nights and were so pleased with the hotel. Everything was clean and well-msintained. Breakfast was excellent, and the staff was so courteous. The pool and slide were so much fun for the kids.

"Fine Hotel"

5
22/08/2018

We used the Pocaterra Inn as our base for our first 2 days of hiking in Banff in early August 2018. The hotel is modern, clean, and the staff is very helpful. Downtown Canmore is easily accessible from the hotel as is the TransCanada Highway.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello StephenL01, Thank you for a perfect review score and kind comments regarding the hotel. We are delighted to hear you got some good hikes in and were able to come back and enjoy the hotel at the end of the day. We hope to welcome you back in the future! All the best and safest of travels.

"Family Orientated Hotel"

4
22/08/2018

My parents used to take me to this hotel, and now that I have children, we decided to stay here in between Christmas and new year's. We stayed in a clean two bed room with a pull out couch and fire place. A nice continental breakfast in the morning, with a clean pool and hot tub, along with the water slide, perfect for kids. I am giving this hotel four stars, as the price is very expensive for how standard the hotel is.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello kennedykatiel, Thank you for a generous review, despite prices being the highest of the year. Peak season in Canmore, Banff, Lake Louise and Jasper are among us and all towns sell out nightly due to the overwhelming demand for rooms faced at this time of year. Because we are a resort town, this is when the majority of all properties in town make their revenues keeping them afloat for the remaining 8 months of slower seasons throughout the year. We hope that with our hotel, we still managed to offer value when comparing the market price to other hotels. There are many hotels in the area that have not been renovated in over a decade, do not offer a complimentary breakfast and may not even have a pool with very similar/comparable rates. Come see anytime in a shoulder or off season for a better rate, we would be happy to provide a repeat experience for all of you. Thank you again for the time you've taken! Safe travels and all the best.

"Enjoyable stay"

5
21/08/2018

My friend and I stayed here for an entire week while we were exploring Banff National Park. It was a good hotel and we had no complaints. It was very clean and the staff was pleasant and helpful. The rooms were clean and very comfortable, and we were lucky enough to have a room on the side of the hotel facing the mountains. After spending days on end hiking and exploring, this was a nice hotel to come back to and relax. I would stay here again.

"Very nice"

4
20/08/2018

Canmore is full of hotels, but I would highly recommend getting a reservation ahead of time. Luckily this is a fairly large hotel and they had some rooms available. The staff was very helpful and the room was nice. The breakfast had the usual offerings.

"Still Good, But Wow, Do They Charge a Lot in the Summer!"

3
18/08/2018

We have stayed here frequently since 2002. I looked at my last review from 2013, and I gave it 4 stars. It's still good, and I'd still have given it 4 stars if I didn't feel completely taken advantage of for the price I had to pay to stay in August. I suppose if it's sold out every night they can charge what they want, but I don't have to like it. The hotel is clean and the staff is friendly. The rooms are nice, with some having balconies (not ours - that must cost even more). The pool is great for kids. The breakfast is standard reheated eggs and such.

"Top Notch Hotel"

5
14/08/2018

Super clean rooms with crisp linens, lots of little extras (cookies, lemonade, environmental initiatives), clean well maintained pool area, excellent breakfast that fills you up before a hike, friendly dedicated staff, and walking distance to anywhere in Canmore. Will definitely stay here again!

"Excellent stay in Canmore (right outside of Banff)"

5
14/08/2018

We are a family of three. Our stay was to enjoy Banff and Canmore and it couldn't have been more enjoyable. Our room had a fireplace and balcony facing the mountains. Breakfast was very good with lots of options and a very spacious eating area. In the afternoon we always founds cookies, tea and orange water in the lobby. We had several questions for the staff and everyone was so friendly and helpful. We were there six nights and each evening took advantage of the green rewards program, which we had the option of receiving a Starbucks or Tim Horton's $5.00 gift card instead of housekeeping. We had no problem with a linens exchange though and once got soap and this did not void the gift card program. We used the work out room, which was fine, they offered a sauna, and the pool was a big hit with my teenager.......he must have went down the slide thirty times a night! They could use a few more chairs in the pool area and they close exactly at ten. We used the guest laundry, which was clean. Also, the elevator was a tad confusing as it did not light up the floor you were on. And the last little negative, was the doors shut very loudly. These are only minor issues and overall our stay was fantastic!! Would definitely stay here again if in the area.

"Late check in"

4
13/08/2018

We checked in at 12 Mid night, the receptionist was so accomodating and friendly. The room is clean and the breakfast is great. They have cereal, egg omelette, bacon, hash brown, french toast, fruits, yougart and coffee, fruit juice. They also have ice machine fot the cooler. Too bad we do not have enough time to explore the pool and slide. For the price it is a bit pricey but thats how it goes during summer plus we do not have a reservation. It would be great if there's s complimentary bottle water ??.

"Canmore"

5
12/08/2018

Hotel and staff was very good and exceeded expectations. As a frequent business and personal traveler, who typically stays at Marriott and Hilton properties, I was pleasantly surprised by property and breakfast quality.

"Gteat place to stay"

4
09/08/2018

Stayed for 2 nights with 2 teenagers. Room was a good size and handled the cot bed perfectly. Pool was great and the water slide was thoroughly used by our boys. Parking lot was a good size. Gas fire place was a nice touch, although was way too hot outside to use it! Included breakfast was nothing special, but it was good and filling.

"Quick trip to Banff"

3
01/08/2018

Very nice hotel. Very clean, room was nice with a jetted tub and fireplace. Breakfast was good, the only negative was it didn't start until 7, and according to the staff if you are the first one up you need to run the tub water for about 30 minutes in order to get hot water. Other than that it was a great stay!

"Great visit as always!"

5
27/07/2018

This was our third time staying at the hotel and it hasn't changed in the best way. The hotel is always clean, quiet, and the staff are quite helpful. Breakfast is always fresh and the potatoes are top notch. By far one of the better continental breakfasts we have eaten. The green initiative by this hotel looks awesome, and if we had stayed more then one night we could have taken advantage of it! Nice work, we will be back!

"Theft problem at this hotel - Beware"

1
25/07/2018

It is with shock and disappointment that I write this review. We booked this hotel for 2 nights a week ago. I unfortunately forgot a packet of luxury makeup in the room when we left. When we returned to pick it up a few days later, the luxury makeup had been stolen. When we complained, the manager became extremely defensive and agressive and clearly said she didn't care if we reported the case to the police. What type of a hotel treats its customers like this? She was raising her voice at us, clearly agitated and disrespectful. I noticed another theft took place at this hotel on July 14, 2018 (check the review on TripAdvisor). So without a shadow of a doubt, there is something wrong at this property and the manager is in total and complete denial. I know that in their response to this review, the manager will strongly defend her staff and deny that things get stolen at this hotel, but trust me they do. The hotel has no safes in their rooms - for a hotel of this category, this is completely unacceptable. And the employee or employees stealing from guests use the lack of rooms safes to rob guests. Whatever you do, take all your valuables with you, even things like makeup you feel no one would steal. Don't trust the staff at this hotel. This hotel is such a shame to the Best Western brand. The whole experience has been disgustingly unpleasant and demeaning as well. To end this review, I'd like to share a verbatim quote from the manager to me as I left: “Why would anyone of my staff steal your make up, none of them are black like you”. These words shocked and saddened me deeply because they were clearly racist by their very nature. And despite my stay at over 100 properties a year for the last 10 years, I have never been treated like this. Our experience at Best Western Pocaterra Inn, Canmore was a horrible one, not only the theft, but the filthy dirty pool, the inexistent customer service, the terrible breakfast, the closeness of hotel to main roads, the slow elevator, the small gym with old equipment and many other gaps in service. As a seasoned and experienced traveller and TripAdvisor reviewer, I would strongly advise you do not stay at the Best Western Pocaterra Inn. I know that there a few accommodation options in the region, but if you can avoid this listing, please do.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Rebecca Stevens, You showed up at our Front Desk unannounced mid afternoon, immediately suggesting you wanted to call the police, stating we had stole from you; a fairly hostile approach. When our General Manager came out in the lobby to assist, you were clearly distraught and mentioned you were going to be calling the police. The General Manager, concerned, but feeling that we did nothing wrong, suggested to provide the phone number and assist if you felt that is the necessary course of action. She literally said that if you feel that is what's necessary, then do what you need to do as we feel we have done nothing wrong. We are here to help, and she would have been more than happy to assist with the investigation if that's what it had come down to. You left a bag at our hotel for 4 days and we were not contacted. Our housekeeping team stored it in their office, with the 3 posters rolled up to be included, inside the bag. When we presented the bag to you, it was then announced/discovered that it was missing two items (a foundation and a lipstick). You are making it sound as if we went into your room while you were an in-house guest and stole items from you, which is not the case. As soon as it became shared knowledge with the General Manager that there were still two items missing, she began the process of trying to reach out and contact every employee who may have seen or come in contact with the bag. After speaking to multiple team members no one could recall seeing the foundation or lipstick, just the bag with the posters rolled up in it, which was set aside. You spun a comment our General Manager made to sound racist, which was not remotely close to its intention. Instead, the General Manager was trying to only apply logic to the situation stating that we literally have no staff with your skin tone, meaning the foundation is rendered useless to anyone who would want it. It's quite obvious when someone has a foundation which does not match their true skin color, was the point. The General Manager does the hiring for the property and with one walk around, you will see staff of different sexes, ethnicity and sexual orientation throughout the entire property, across multiple departments. We are sorry to hear you were also disappointed in a "filthy dirty pool". However, the pool facility is a heated salt water pool which is treated both manually prior to opening and also closing with chemicals required to keep it clean. Over night, a salt water robot cleans the entire pool and is pulled out put prior to opening. Throughout the day, the pool is connected to a state-of-the-art program which monitors temperature, toxicity and filtration levels in real time. If any of the values are off, we are emailed and faxed immediately with the cause of concern reported by the system. We won the housekeeping award for having one of the cleanest properties in the Bow Valley. This award is not received by having a "filthy pool". Breakfast is often mentioned as a highlight for most guests stays. We are sorry you were not happy with the breakfast experience and we will pass on your concerns of the breakfast to the team. While we are close to main roads, we are happy to be a 5 minute walk away from the main traffic/congestion of Canmore. All hotels in Canmore have train tracks and a highway on either side of them. We are fortunate to be on the side that does not have train tracks, which can cause disturbances. We're sorry to hear you did not like the location of the hotel, but there are roads on either side of every hotel in town. The elevator was part of the extensive upgrade we put forth in our hotel this past winter. Pool facility, guest rooms, corridors and elevator were all renovated extensively.

"2.5 Stars.Two night stay"

3
24/07/2018

My review is mixed. I gave this is a 2.5 star rating Best Western has owned this property for some time, but no one seemed to know what it had been beforehand. I mention this because it was upscale from BW's usual properties and the price very much reflected that. The front desk management seemed to have some issues with guest relations, and I noticed guest treatment that was unacceptable...This did not improve the second day. There is a $50 anti-theft surcharge applied to one's bill when they check in that was not declared during the booking process, so this came as an unpleasant surprise. It's removed when you check out, except for the bank hold. When the power flickered during a thunderstorm, no one seemed to know if there was a back up generator. I'll not bore you with the laundry list of other things, some minor and some not, that did not work, did not reflect professionalism, and should not have been tolerated, at this price level and the BW standards of quality. There is a pool with a indoor water slide. The pool did not look clean. There was also a jacuzzi, which was out of service. We did appreciate the guest laundry, and gas fireplace in our room. We didn't use it, so I don't know if it was in working order or not. The room was large and comfortable and well-lit. We were not able to adjust the thermostat to make up for the whistling draft under and around the door, which needed a very firm shove to shut tightly. The rooms have interior hallways. The free Wi-Fi did not appear to be secure. We did enjoy the included hot breakfast. One final note: The property has two addresses which gave our GPS fits. It fronts on Mountain Rd. and has a walk-through Lobby. There is decent restaurant right next door. We stayed two nights, because of prearranged plans, but there will be no repeat visit.

"Good location, clean, comfortable, wonderfully warm pool"

4
21/07/2018

This hotel is about 22 minutes from Banff on an "interstate" highway, so travel to Banff is easy. The staff is pleasant and helpful. Room was clean, beds were comfortable. The large pool was wonderfully warm--felt like a bathtub! Jets on hot tub were strong and massaging. Only complaint--breakfast is not served until 7 a.m. Since most of the parking lots in Banff, Lake Louise, etc. fill up early, this is a bit late. Also, the breakfast leaves a lot to be desired. Everything is frozen, and tasteless. Eggs tasted freezer burned. Know I realize most free breakfasts at hotels is frozen, but quality here was poor in addition. EVERYTHING, whether we ate when doors opened or later, was lukewarm. Hope the hotel looks into this. Breakfast isn't the reason you stay someplace, though, and this hotel is very clean, comfy and would definitely stay again.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Travelingonabudget, Thank you for kind and detailed feedback offered in your review. We are very pleased to hear that the majority of your experience was very positive. We apologize for the experience described at breakfast. This is not how breakfast feedback is generally received and we sincerely apologize for the experience described. We will pass your vital feedback on to our team. Thank you again for staying with us and we are very appreciative of you mentioning you would stay with us again!

"Spacious, clean comfortable rooms."

5
20/07/2018

We enjoyed our 3 night stay at this BW. Check in was quick & easy. Plenty of free parking. Complimentary WiFi gave us no issues. Had hoped to get room with a balcony, but missed out. The windows opened though, letting in fresh air. We also had a nice view of the mountains. Bed was very comfortable. Fridge keep our beverages & food nice & cold. We loved having the fireplace, it was a nice touch. Breakfast had lots of options & was just what we needed to start the day. Cereals, pastries, breads, eggs, bacon or sausage, potatoes & pre-made waffles. The coffee serviced was pretty good also. There were a couple outdoor tables, so you can eat outside if it's no too chilly. Hotel was easy to locate & close to a gas station & a fast food restaurant. A short drive to get to the downtown area, but that didn't bother us. We really enjoyed our time in Canmore & would return to this hotel

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello ewright2013, Thank you for not only staying with us for an extended stay, but also taking the time to provide a very detailed and generous review. We are delighted to hear that you enjoyed so many aspects of the stay. We are pleased to hear you would also return and we hope to welcome you back for another experience soon. Take care and enjoy the rest of the summer, all the best!

"Excellent Location"

4
18/07/2018

A great place to stay for couples or families. Clean rooms, near good places to eat. Kids seemed to be really enjoying the pool and everyone liked the breakfast. Good place to stay in Canmore for a visit or if you are just travelling through.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Oggy44, We're delighted to hear you enjoyed your stay with the family. We appreciate your kind comments regarding room cleanliness and pool enjoyment. We hope to be able to welcome you back for a repeat experience in the future. All the best and safe travels!

"Great place great staff"

5
17/07/2018

One night stay in family road trip. Great pool for kids. Had a great room with balcony and view of mountains.Front desk staff Oliver and Jordan very friendly and helpful. We requested a late checkout and no problem. Nice breakfast room too , good food and lots of tables . Would stay again no doubt.

"Don't leave cash in your room - it can quickly dissapear.."

1
14/07/2018

My Mother and her senior's tour group checked in and shortly they left their rooms to get something to eat. She made the mistake of leaving her purse in the room. Someone, with access to the room, rifled through the purse and her coin purse and left her $70 lighter. Hope you enjoy the cash and karma visits you someday soon. Of course management came up with several excuses to deflect blame from their employees -- they weren't in the area, maybe she lost it somewhere, etc.. Excuses a senior would hopefully buy. The room was the only place she left her coin purse unattended and the thief in their haste, left a one dollar coin because they didn't see it. It was hidden amongst other smaller change like dimes and nickels in the coin purse.

"Perfect Base for our Alberta Trip"

5
13/07/2018

My two daughters and I recently spent five nights at the Best Western Pocaterra Inn. It was the perfect base for our day trips to Lake Louise, Moraine Lake, Emerald Lake, and Banff. The AC worked perfectly, and we never heard any noise from the other guests. We had a lovely view of the mountains and enjoyed the delicious breakfast each morning. We loved the variety of breakfast offerings including omelets, meats, potatoes, yogurts, cereals, breads, waffles, fruit, juices, coffee, and tea. It was nice that the breakfast was available until 11 a.m. I would love to return one day to this wonderful hotel and highly recommend it!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello FLLovestoroam, Thank you for bring your two daughters with you to join us for five nights. We sincerely appreciate the extended stay and we are delighted to receive such loving feedback pertaining to your experience. Hearing that you had a relaxing time, with a great breakfast each morning is fantastic feedback, which were are grateful for. We wish you and your daughters well. We hope to welcome you back for a repeat experience in the future!

"Simply O.K."

3
12/07/2018

We stayed here for 4 nights and found it to be pretty mediocre. The front desk, set off the lobby, was not very friendly and rather off-putting. Check-in was rushed with a verbiage spill of information. Although we rarely need room service, we had to ask for so many standard items (tub mat, laundry bag, air conditioner fix). The breakfast start at 7:00 seemed late, not aware of any coffee or tea service available after breakfast hours, afternoon cookies sometimes there, sometimes not. We wanted to stay outside of Banff to explore another little town but probably would not stay here again. The electrician who fixed the air conditioner was friendly, helpful, and the most positive experience.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Marilyn H, Thank you for your feedback and letting us know of your experience with us. Laundry bags and air conditioner fixes are not generally part of a standard stay, as we do not have any in house dry cleaning services. We do have coin operated laundry in the basement and that is used rarely by our guests. Plastic bags are readily available, but otherwise cause clutter in the guest rooms. We apologize for the air conditioner. As any piece of technology, they do sometimes go on the fritz and need repairs or to be replaced. We are pleased to hear that were able to resolve and replace the air conditioner for you. We do have juice, hot chocolate, cookies and fruit out in the lobby from 3:30PM until supplies last, for arrivals and stay over guests. Coffee is readily available in the room with the Keurig coffee makers and can make a single cup at any time of the day for your convenience. Should you run out of pods, feel free to ask us for more, they're unlimited during your stay with us. We hope to see you again for a superior experience. All the best and safe travels!

"Great location outside of Banff."

5
08/07/2018

Our room was very spacious. large bathroom with whirlpool tub. Gas log fireplace with reading chairs. Our door was sticking and hard to open and close. I informed desk and it was fixed the next day. Front desk very helpful.

"Trip to banff "

4
05/07/2018

This was a great hotel to start our trip. We stayed here 3 nights. They serve breakfast until 11am. The rooms were clean and the staff was friendly. It was reasonably priced for the location. Our rooms had balcony's with great views of the mountains. When we first arrived there was a musty smell but we didn't notice it the rest of our stay. This hotel in walking distance from a few restaurants in the area and a great location if you want to explore banff but not pay as much for a room. It's an easy 20-25 minute drive to banff. Every afternoon they serve warm cookies. They also have an option that if you choose to not get your room cleaned (sheets washed etc ) they will give you a $5 gift card to either Starbucks or Tim Hortons for each day. Both of our rooms had a fireplace.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello lwest1124, Thank you for taking the time out of your day to reflect on your experience with us. We are happy to hear you enjoyed the extensive breakfast hours, cleanliness of the rooms and the value offered. We're happy to hear you took advantage of our Green Rewards Program to score yourself a coffee card instead of stay over services. This is an initiative of only the Pocaterra Inn, so please do not expect it at all Best Western branded hotels, as each are owned and operated individually. We hope to see you again soon, thank you for spending the 3 days you did with us!

"Cannot recommend."

1
03/07/2018

We had booked the Pocaterra Inn for 4 nights June 2018. The cancellation policy on my receipt from the Pocaterra website states the cancellation policy of 72 hours notice when cancelling. What is does not state is the penalty is not just the first night deposit but any nights that fall into the 72 hour time frame. We stayed at the hotel for 3 nights but wanted to leave one day early. When we asked at the front desk we were told they would still charge us for the 4th night even though we were checking out by 11 am. The hotel was not sold out of our 2 queen room at that time so they had not turned away any business because we had booked this room. I checked their website until 11 pm of the day we checked out and finally they sold out of the 2 queen room about 10 pm. That is not the normal type of penalties that hotels charge for early check out and is absolutely not stated on their website. Was very disappointed.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello boatride7, As mentioned at check-out, 72 hours notice is required to change or cancel any reservations. We cannot change or modify the date you want to leave without at least 72 hours notice to the date in question; not the same-day notice which was provided and suggested, stating you wanted to cut your trip short and leave that day. There needs to be an understanding that there are many calls 72+ hours prior to arrival to try and secure a room by leisure guests. If we have a held a guest room for the duration of your requested stay that means it is guaranteed to you, and no one else can secure the room because of that. The hotel should not then be penalized if you decide to leave earlier, when we could have otherwise sold the room to another guest wanting the room 72+ hours out. The hotel should not be forced to take a chance on selling a room that same day, when it could have otherwise been secured by someone who reserved it for the duration required. Another vital reason stays cannot be cut short, additional to the reasons above is because of the rates associated with extended stays. Online, and through Central Reservations guests can also reserve 3+ days and often get extended stay discounts etc. applied to their stays. If they want to then remove a day of their stay, which originally qualified them for the discount that is not right either. We keep one rule for all guests and that is 72 hours+ notice required to change or cancel reservations.

"combo trip-- my 60th birthday and our 38th anniversary trip"

4
03/07/2018

Wife and I went to Jasper and Banff National parks in June of 2018... and two nights were spent at this hotel. Banff is very expensive, and although the rates at this hotel were less than Banff, it is still pricey, but it was a good CLEAN place to stay, and offered a good breakfast each morning. The area is so beautiful... and we loved our stay.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Larryw53, Thank you for joining us for your 60th (Happy Birthday) and (Happy Anniversary). We are delighted to hear that you enjoyed your stay with us. We take pride in the facility and are happy to hear you felt the same. We look forward to an opportunity to welcome you back soon.

"Nice hotel, easy access to Banff."

4
02/07/2018

Stayed here 5 nights. Easy access to Banff. Hotel is very clean and staff is very helpful. Breakfast is the standard Best Western fare. Great cookies and tea / water in the lobby. Several restaurants in walking distance.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Pearhare, Thank you for the extended 5 night stay spent with us. We are happy to hear you enjoyed yourself and found the location convenient to access Banff. We appreciate your kind comments highlighting cleanliness and our wonderful team. We hope to see you again soon! Wishing you all the best. Safest of travels as well!

"Spacious, clean and an afternoon tea bonus!"

5
02/07/2018

The only slight negative for the Best Western is it is slightly out of town (1.5km). Once you know this, the rest is positive. We were pleasantly surprised when we opened our room door - the suite was quite large! With a view of the mountains, a couch, comfy bed and all we could need, all wrapped up in a clean, well maintained room. The complimentary breakfast was extensive compared to other places we stayed in during our time. With a variety of cereals, toasts/bagels/muffins, and a few hot choices as well as fresh fruit I really don't think one could complain. The breakfast area also was quite large. In the afternoon we were pleasantly surprised to find hot chocolate and cookies available in the foyer - and even more surprised when it wasn't a one off. While we were here in the summer I can imagine how fantastic this would be in the winter time! Staff were fantastic, very helpful and polite - I could not fault them. I was also impressed by the Best Western initiative of forgoing a room clean for a starbucks or tim hortons gift card. We were booked to stay for a few nights - and we honestly didn't need to get our room cleaned every day. So a couple of times we elected to not have the room cleaned - then, on a day we had to leave early (before the breakfast room opened), we were able to have breakfast courtesy of this initiative. Great work Best Western! Overall, a fantastic stay. Great facilities. Friendly staff. Clean. No complaints.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello JNutchey, Wow! Thank you for such a detailed and positive review of your experience with us. We are delighted to hear you enjoyed a stay in our Executive Suite. We are pleased to receive the positive feedback we have with our complimentary breakfast offered. We appreciate the sincere and generous comments regarding our hard working team. We are also happy to hear you were able to take advantage of the Green Rewards Program, which is an initiative of our individual hotel. Not all Best Western Hotels will do this, so please do not expect it at all properties. They are individually owned and operated :). All the best and safest of travels!

"Really good place to stay"

5
19/06/2018

This was the 3rd time we stayed here at the start of our Canadian road trip. The hotel is in a great location and has everything we needed. Rooms are comfortable and big and the bathroom is well stocked with everything we needed. The staff are very friendly and helpful and it is a lovely touch that each afternoon fresh cookies, fresh fruit and chilled water are available in the lobby. Breakfast was excellent with a great selection to choose from. The staff in the dining room were brilliant. The changing rooms for the swimming pool and jacuzzi are spotless and there is also a guest laundry. The only niggle was the loud air conditioning outside the room and all along the corridors. We will be back!

"Great hotel"

5
18/06/2018

This hotel was very clean and comfortable. The continental breakfast was really good with plenty of options. I will definitely be staying there next time we are in Canmore. This hotel is awesome for families and people of all ages.

"Great Place to Stay in Canmore!"

5
18/06/2018

Very nice hotel - staff was friendly and helpful and very good breakfast. Room was better than expected and fireplace was a nice touch. Within walking distance of several fast food type places to eat and close to gas stations. Highly recommend a stay at this hotel.

"Not worth the price"

3
18/06/2018

We booked a balcony room with a fireplace. The room was nothing special. The small balcony was overlooking the parking lot and next to the main busy highway. We weren't able to check in until 4:00 p.m. which was check in time. The room came with a free breakfast but it was very small. Waffles & pancakes were not available with just a few items. Our hair dryer keep blowing the fuse. We had to get 2 more dryers which did the same thing. For the price we were disappointed.

"Spent a fantastic week here, a GREAT place to stay!"

5
05/06/2018

Wow, Just Wow! A great place for a couple or families. This hotel has 4 floors, some balcony, and the 4th floor is all adult. The views of the mountains are great and it's really close to fast food, etc.. The rooms are spacious with comfortable chairs, tables, a gas fire place, a wet bar, microwave, fridge, kureg, comfortable bed, big TV, large bathroom with jetted tub, and wood style floors. the room staff are happy and love to help with things like Decaf K-cups, etc.. The breakfast staff are just as nice and will help with anything you need. The food is hot, fresh and seems home-made. Eggs, bacon, sausage, potatoes, waffles, pastries, Tea, coffee, yogurt, are all on hand every morning until 11AM! Hot cookies and tea are every afternoon. We made this hotel our hub and ventured out from here. We visited Banff, Jasper, Yoho and Kootenay parks from here and felt like it was perfect keeping the same room, unpacked bags, etc.. and not having to hop from hotel to hotel to see the sites. I'm a budget type traveler and felt we received a 5 star hotel for a 3 star price. Kudo's to the staff! Book here, you will love it.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello john B, Thank you for taking the time to write such a detailed, generous review of your experience at our property. We are delighted to hear that you enjoyed your room in particular, highlighting all the details of the room. We appreciate you also mentioning the staff assisting where required. We are all here to make sure everything goes as smooth as possible. Breakfast is a priority for the hotel and we are very pleased to hear you enjoyed it a lot, as well as the afternoon snack we put out for arriving guests. We are very happy to hear we were your hub and that you enjoyed yourself! We hope to see you again in the future. Safe travels and all the best!

"Pleasantly surprised."

5
30/05/2018

We were pleasantly surprised by the BW Pocaterra Inn; the room was beautiful, spacious with a fireplace and a comfy bed for the weary traveler, The town of Canmore is lovely and perfect for any sports enthusiast. We traveled to Banff in minutes after a breakfast at the Inn fit for a king. We couldn't ask for more; the only trouble was having to leave this beautiful place,

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Ray M, Thank you for taking the time to reflect and write a detailed review regarding your most recent experience at our property. We are always ecstatic to receive such positive feedback! We are delighted you enjoyed all aspects of the trip, including our lovely town itself! We look forward to the opportunity to welcome you back for a repeat experience soon. All the best and safest of travels!

"Night well spent in Canmore!"

4
28/05/2018

Both check in & check out were quick. Breakfast was a nice selection (eggs, potatoes, bacon & waffles). Beds were comfy. The whole experience staying at this hotel was awesome and we'll be back for sure. There was just an unusual smell when we arrived at the lobby/entrance area but at least not in the room.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello laqui2017, Thank you for joining us for your most recent stay at your property. We are pleased to receive such generous feedback highlighting the breakfast and beds. We have just replaced the beds last summer and are happy you were comfortable! The smell you may have experienced was coming from the roof, we did have roofers here recently who worked during the day into the late afternoon, to prepare our roof for the summer season. There is a plaster that has a unpleasant scent which would occasionally venture into our lobby. It never caused guest disturbances, but was definitely noticeable during certain periods more than other. We hope to see you back again soon and thank you again for all of the feedback!

"Best place to stay!"

5
22/05/2018

Absolutely the best place to stay! Best breakfast which is included, as well as fitness center, slide pool, hot pool..and the rooms are so nice and clean. 5 stars <3 Check in and check out was so smooth and fast. Staff are very friendly and approachable, which is so nice to see. The mountain view is everywhere u look..its beautiful, and yet budget friendly.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello rubydeschene, Thank you for choosing our hotel! We appreciate the additional time you have taken to write such a glowing review of your experience with us. Reading about the amenities offered and your satisfaction is what it's all about! Thank you for mentioning all of the aspects which had a positive impact on your stay with us. We hope to see you again soon, thank you for choosing us at the Best Western Pocaterra Inn. Safe travels and best regards, Ruby!

"Friendly, accommodating and nice"

5
20/05/2018

Staying here now actually. And the service is great! Jordan at the front desk was efficient, friendly, and accommodating to all our needs. This is our 3rd time staying here. I'll be back. It located close to the highway. Has a nice pool for the kids and family.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello John B, Thank you for the generous review of your experience thus far at our property. We are delighted to hear such positive feedback regarding Jordan, a valued veteran team member of our Front Desk operations. We sincerely appreciate you returning for a 3rd time. Familiar faces are always nice to see and is the best comment we can receive. We are grateful for such positive feedback and hope that the remainder of the stay was as good as the initial impressions upon check-in with Jordan. Safe travels and highest regards!

"Yet another great experience"

5
19/05/2018

While two issues arose during our stay (unexpected construction work pre 8am and a broken down elevator), I would still rate this as a great experience at a hotel we've really come to enjoy over the last few years. The staff handled the situations professionally and considerately. We will be returning!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello RPOliver, Thank you kindly for taking the time to reflect on your stay and providing such positive feedback. We certainly did not intend for the roofing work to start that day, and thank you again for the patience showed while we provided an explanation. Our elevator's motherboard ended up needing to be replaced and was no longer a service-call from being back up and operational. The motherboard took 2 days to get in from Calgary, but now it is finally running the way it should be! We are delighted to hear you will be returning in the future. Surely, your next stay will avoid these types of one-off situations and we are looking forward to providing you with a superior experience next visit. All the best and safest of travels wished your way!

"First time Canmore visitor"

4
18/05/2018

Room is clean bed & pillows comfortable. Breakfast provided was good lots to eat. Upon checking out we asked front desk staff to recommend a easy hike he suggested beautiful Grassi Lakes which exceeded our expectations. Thank You, front desk staff!

"Another great BW experience"

5
17/05/2018

We travel frequently and have taken to staying at Best Western brand hotels and have achieved platinum level rewards level. Because of this we often receive great upgrades. Although the rates are higher than some other hotels we find the quality of the breakfast makes it worthwhile. This hotel is in a good location close to the highway, gas and restaurants.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Jo-AnneDawe, Thank you for taking the time out of your day to provide us with a great review score. We appreciate all of your feedback, and congratulations on recently reaching Platinum status. We sincerely appreciate your loyalty to Best Western Hotels. We hope to continue to welcome you back for repeat experiences in the future. We wish you all the best and safe travels until then! All the best.

"Unforgettable stay at this well kept property."

5
17/05/2018

Warm and welcoming reception area with fire place and walking distance to restaurants and shops, Rooms were very clean and fresh with great views of the majestic mountains. The breakfast was plentiful. An unforgettable experience!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Finikyeater, Thank you for the generous feedback. We are pleased to hear you received the welcome deserving of a valued guest. We love our location as it is away from the hustle and bustle, yet still not inconvenient to access local businesses, we are pleased to hear you agree. We appreciate the comment regarding our very clean rooms and views. Our breakfast buffet is often a highlight of the stay and we are happy to hear you agree. We thank you for taking the time to give us a great review. Safe travels and all the best, we hope to welcome you back soon!

"This hotel has beautiful views from the rooms and the breakfast is far better than most Best Western Hotel"

4
16/05/2018

This is a great hotel if you have a family or you are staying as a couple. The rooms are very nice with balconies and a fireplace which is a added touch. This will depend on which room you choose of course, but that is available. My only negative was that based on the design of the room there was no side table or lamp on the one side of the bed, that was a bit disappointing. We had some issues with our remote and the hotel had a service person there immediately to take care of this minor problem. The service was impressive.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Retiredhappytravelor, Thank you kindly for reaching out with great feedback. We are delighted to hear that you recommend us for both families and couples visits. Your mentioning of the views, balconies and included fireplace are much appreciated and we're happy they were considered highlights of your trip. We apologize for the remote control and are delighted to hear someone resolved the issue quickly, as should be the case. Safe travels and all the best wished your way! We hope to see you again! Hope your retirement is spent traveling many more fantastic destinations.

"Family stay"

5
15/05/2018

Kids loved the waterslide and pool. The fireplace in our room was cozy and the beds were comfortable. We enjoyed our stay and will definitely be staying at the Best Western for our next Canmore visit.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello njvanjecek, Thank you for bringing the family together to stay with us. We are delighted to hear the water slide and heated salt water pool were to the liking of your kids! There is a gas fireplace in all guest rooms, so not too worry if you are to re-book in the future. We sincerely appreciate hearing you will be back, that is the best comment a hotel can receive. Take great and safe travels until we are fortunate enough to welcome you back for a repeat experience.

"Great hotel. Great staff"

5
09/05/2018

Just stayed one night but it was very nice. The beds were incredibly comfortable and there was a fireplace in our room which was a nice added value (I guess all the rooms have fireplaces). Staff at checkin and checkout were courteous and efficient.

"Amazing view of the mountains!!"

5
07/05/2018

My husband, toddler, infant and I stayed in this hotel for five nights last week. We had the room with the best view and balcony, and what a view it was! I called to see if we could check in early, and spoke to Adam at the front desk. He was so friendly and helpful. We were able to check in at 2pm that day, which was a tremendous relief having two small kids traveling from Calgary. The breakfast was filling and the breakfast staff were kind. A nice touch was the option to do laundry in the hotel, which we did several times! Adam was able to charge our room for the laundry pod and Canadian change, which was also very helpful. We also LOVED the town of Canmore! Banff is very touristy but Canmore is more locals, and just as beautiful outside! The mountains are absolutely breathtaking. If we are ever back in town, we will definitely stay here!

"Pocaterra Inn has nice rooms and very good staff"

4
06/05/2018

We needed a pet room on two separate occasions and the Pocaterra Inn worked very well for us. The front desk staff were delightful - always very helpful - and now if they can make their internet work a little better, it will be perfect.

"Girls weekend in the mountains "

5
06/05/2018

We have been coming here for years and always have a great weekend. Front end staff are great and always friendly. The rooms are clean and the beds are comfortable. Love that you get a coffee card if you don't want your room cleaned. Breakfast always has a great selection. The cookies in the late afternoon are always a treat. We come up here usually twice a year and always look forward to it. Love the mountain views.

"The bed of pain"

4
04/05/2018

The hotel is very nice and very clean. I was on the adult floor which was nice as no children were running around and no noise came up from the pool area. My room was beautiful and spacious. Lovely sitting area by the gas fireplace. Nice selection of teas and coffees. The bed was a nightmare! It was hard and lumpy. Could not get comfortable no matter what I did. Did not complain because I did not want to move from the room. However when I mentioned it during checkout I was reimbursed.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello CatherinewT7577VZ, thank you for staying with us. We are happy to hear that you found the hotel clean, beautiful and spacious. We are sorry to hear you did not enjoy the bed in the room. All mattresses and box springs are new as of last summer, so it is difficult to assess what caused the deformation's mentioned in such a short time. Please let us know in advance next time about the troubles experienced and we would be happy to move you to different room next time to make it right, until we can look further into the concerns mentioned. We hope to see you again to welcome you back for a flawless experience check-in to check-out.

"Really nice"

5
04/05/2018

We had a room on the 4rth floor .... wow! what a room so roomy. Very clean and comfortable. Breakfast was ok... your typical hotel breakfast. Checking in and out was efficient and fast... loved it. Good service all around.

"Great night stay"

5
28/04/2018

Stayed for one night with my dog. Love that they accept dogs, even if it's only on the main floor. Room was very clean, nicely appointed (fridge, microwave, coffee maker), spacious, well priced and quiet. Easy check in and check out. Great breakfast (great value). Ample free parking. Easy to get out of Canmore for early morning photography shoots in Banff and area.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Daisy_Alberta, Thank you kindly for choosing our hotel. We are happy to hear you enjoyed your pet-friendly room! We hope you got some wonderful photos while you were out in the area, thank you again for choosing our property! Safe travels and all the best.

"Enjoyable stay, great view"

4
19/04/2018

We stayed for one night, the room was nice and clean, the balcony and fireplace was really nice. Breakfast could have been better, but maybe it was just the options the day we were there. Overall, definitely worth the price (oh, the free parking was nice, Ave didn't get to use the pool)

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello musabsyed, Thank you for spending the night with us! We are happy to hear that you enjoyed your stay, as well as the features of the room. We do change our breakfast options daily to keep things interesting for guests staying multiple nights. We are delighted you found value in your stay and we hope to welcome you back for an even more superior experience soon!

"Nice weekend stay"

4
08/04/2018

Our family of 4 stayed here for a weekend getaway. We really enjoyed the hotel for our stay. The staff were friendly and helpful. We used the pool, hot tub and water slide. Our kids very much enjoyed the water slide. It is impressive for a hotel water slide. Maybe a bit on the fast side for the younger kids! There is no restaurant in the hotel, but the free breakfast buffet opens every morning for breakfast. There are about 4 trays of hot food, it changed both mornings (eggs, waffles, potatoes, bacon). And the usual pastries, cereal, coffee, etc. The room was bright and clean. I appreciate the laminate flooring, it feels more clean than carpet. The gas fire place was nice. We had a room with 2 queen beds, it was a good size room. Our room had a microwave and fridge. The bathroom was large size, regular (but nice) tub and shower. The only negative is there is only 1 elevator! When we used the luggage trolley to take our luggage, we had to wait a long time to get an elevator that wasn't full of people. Find the stairs and leave the elevator to those who need it. We look forward to staying there again for our next mountain getaway!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello knblackw, Thank you for having your entire family stay with us. We are pleased to hear that everyone enjoyed themselves and found the staff helpful. We are happy to hear that everyone enjoyed the waterslide and pool facility! It's generally a highlight with younger guests. We appreciate the kind comments regarding our complimentary breakfast buffet provided each morning 7am - 11am. Your generous comments regarding the room quality, decor and cleanliness. We apologize for the delay in using the elevator to get to the room, there is only one in the property. We hope to welcome yourself and everyone else back for a future stay. Take care and safe travels wished your way until then!

"Great family hotel"

5
04/04/2018

My teenage boys and I stayed a night at the Pocaterra Hotel in Canmore and we all loved it. The boys said the waterslide is very fast and fun. We all enjoyed the breakfast- lots of variety and someone was always there to restock with hot fresh food. The rooms were clean and quite big. The only thing we wish is that we would have stayed 2 nights instead of just 1.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello MatthewLucas2, thank you for staying with us along with your two teenage boys. We are happy to hear you all loved the hotel and all enjoyed your stay. We are pleased the boys enjoyed the pool area and that the complimentary breakfast buffet was sufficient for all 3 of your. We hope to see you again soon, next time for a 2 night stay! :)!

"Very Good Hotel in the Heart of the Mountains"

4
04/04/2018

Stayed here over a weekend in February and was impressed with the quality of this hotel. Rooms were spacious and ours even had a fireplace in it! Very friendly staff here. They do offer free breakfast here though the weekend we stayed out it was very busy with all the events going on in town so breakfast options were slightly limited and seating was also limited. Very nice sized pool as well. Definitely a good property for families with all the amenities offered here, would stay here in the future!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Brad N, thank you for staying with us in February. We appreciate you taking some time to write on your experience with us. We appreciate the kind comments regarding the room size, gas fireplace (these are included in each and every room) and the kind, wonderful staff we work with. We are delighted to read you got to enjoy some pool time with the family as well and would all consider returning. We hope to see you again soon and thank you for choosing us at the Pocaterra Inn. Best regards and safe travels, until next time! :)

"Always a highlight of our mountain vacation"

5
03/04/2018

We've stayed at the Best Western Pocaterra Inn 10 years in a row and it's always a pleasure whenever we arrive. This time wasn't any different. We stayed two nights over the Easter long weekend and had a junior suite on the fourth floor. It was in a corner and very quiet, while providing a stunning view of the mountains. Despite the hotel being very busy during spring break, we still found peace during our stay. The front desk staff was friendly and courteous as always, especially the sales manager during our check-in. We'll see you again soon!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello ChrisTraveller204, thank you for taking the time to review our hotel, even after being our guest for so many years! We are appreciative of the kind comments regarding your 2 night stay spent with us over the Easter Weekend. We are delighted you were happy with your Deluxe-King room on the corner. We are pleased you had a quiet, enjoyable stay during a busy time for our property. Thank you for the kind comment regarding your check-in experience, it's my pleasure to serve you as our sincerely valued guest.

"Good hotel"

4
02/04/2018

Stayed overnight here based on recommendations from friends who had stayed here previously as well as the reviews on Trip Advisor. We are also BW Reward members, so know that most BWs are reliably good. This hotel is no different. Reasonably priced with a decent hot breakfast. Rooms were nice, clean & the beds were comfortable. Pillows were kind of hard. Good staff. Would stay here again.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Marilyn T, thank you for the kind comments after following thru with your friends recommendation and giving us the opportunity. We appreciate the generosity in mentioning your enjoyment of the hot breakfast buffet, room decor, and beds. We hope to see you again and thank you for choosing our property.

"Awesome stay and service!"

5
26/03/2018

I don't mind paying more for a place with outstanding service and FREE complimentary breakfast! Never going back to that Ramada anymore where you have to pay up! At least you got exactly what they offered and its part of the cost! Awesome! That's the way it should be! Lets talk about the rooms. Hardwood flooring is nice and fireplace. That's something you don't see in the average hotel room. Bathroom is spacious. The amenities package was just overflowing. Let me talk about the pool. We see lots of places with their pool and waterslide and hot tub. But this one stands out and I'll tell you why. It's laid out in its own separate building, attached, but not apart of the rest of the hotel construction. This allows for more freedom to design that waterpark to the best standard possible, and that's what we get here. The underground changerooms, fitness and laundry - that's where its at right there! That's something Ramada don't do! Oh and the sauna! That's over and beyond! The slide lands in an appropriate area of the pool and is a nice size. Front desk was very good to us. We understand that Saturday night during Spring break is a busy time and that rates reflect that, but I'm happy they let us jam a couple more into one room. It made for an outstanding stay. I like how there are stairways at both ends and not all beside the elevator. However the elevators were efficient. Even with the busy breakfast bar, it was spacious! Lots of seating and food supply! When your hotel is full, you cook for that many - this is something many places fail to do. When you offer free breakfast, its only logical that you cook for that many heads! BW did that. I'll keep this place in mind for future.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello BsharpMT, Thank you, thank you, thank you! This review is outstanding and very much appreciated! The amount of time and detail you've put into the description of your experience is very much appreciated! It's great to read that you felt all of aspects of the stay were covered from guest room to amenities to complimentary breakfast. We look forward to an opportunity to welcome you back as a repeat guest in the future. All the best to you and safe travels!

"Outstanding"

5
24/03/2018

This hotel was clean, easy to locate, and the staff were friendly and helpful. Our room had all that we required and more. Beautiful fireplace and the view out our window was awesome. Staff went above and beyond to make sure that we had all that we required at a last minute stop. Checked road conditions for us before we left. Having no reservations we were pleased to be able to stay at this lovely hotel.

"Unique room, wonderful stay"

5
22/03/2018

We only stayed one night at this hotel but the we would come again. Our check in was fast and efficient. Our room was really spacious and very clean. We found the bed comfortable and really enjoyed the fireplace and seating area. Can't say enough about the breakfast. The staff was very efficient and friendly. The hot and cold items were constantly being refreshed. Can't beat the view while you are eating too.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Sandy B, Thank you for choosing our property, and taking time to reflect on your experience post departure. We are pleased to hear that you would consider staying with us again. That in itself is a massive compliment! We are happy to read that you enjoyed not only the guest rooms, but the process involved for check-in and check-out as well as the complimentary breakfast buffet provided in the morning. We hope to see you again and thank you for choosing us at the Pocaterra Inn.

"Wonderful stay"

5
21/03/2018

Stayed here for a crafting weekend. Breakfast was plentiful. Was super impressed they had gluten free and dairy free options as well as the ingredient list of their items. Rooms were spacious and love the hardwood floors and fireplace! Lots of kids/families seemed to be enjoying the pool. Several people checking in with groups and it appeared they were making an effort to give them rooms together. Banquet space for our crafting was lovely ( I wish there were windows so we could enjoy the mountain views!) Only minor downfall is the lone elevator that wants to stop on every floor. Will definitely be back!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Robyn Y, Thank you for joining the group during the crafting weekend. We appreciate you taking the time to review your experience with us, from a group member's perspective. We host many groups and it's always nice to receive insight to how you perceived everything we provided. Your generous comments regarding our guest rooms, amenities and wonderful team are very much appreciated. We look forward to welcoming you again in the future, hopefully for years to come. Take great care and enjoy some travels until that time!

"Pleasant Hotel, Well Located"

4
10/03/2018

The BW Pocaterra Inn is a pleasant hotel. Have stayed here at least a couple times and the staff have always been helpful and pleasant. The hotel is in good condition and is well located to get onto the highway for day trips or to go into the Canmore downtown area. There are plenty of nearby restaurants only minutes away. The hotel itself has a good breakfast menu that is open until 11 AM. The parking area is good and plentiful. It also has a pool and sauna area. The only negative is the fitness center, which needs some attention. The cardio equipment is good, but not the weight/resistance equipment. Overall though, a good choice for hotel.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello BPH33, Thank you for taking the time to reflect on your experience, as you've mentioned you have stayed here several times. We appreciate that sincerely - friendly faces are always welcoming and make the day brighter! :). We appreciate all your feedback regarding the facility, inclusive to the fitness center. We take all feedback into consideration and will address areas of concern. We hope to see you again, thank you for continuing to choose our property when you travel the Canmore area!

"Lovely experience in beautiful Canmore"

5
08/03/2018

The Best Western Pocaterra Inn in Canmore is a lovely mountain getaway - close to the village and surrounded by mountains. Our room was very spacious with a gas fireplace, huge en suite and a balcony. The desk area in the room was around the corner from the bed itself and accommodated late night work without disturbing sleep. The complimentary hot breakfast was very good, offering something for everyone. Excellent staff and customer service.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello, thank you for choosing our property. We are delighted to hear you enjoyed your stay at our hotel, for your getaway in Canmore. We are pleased to hear that the location of the hotel was convenient and the room accommodations were well received. We appreciate your very kind comments regarding our wonderful staff and their service skills. We hope to be your home away from home in Canmore, thank you again for choosing us. Take care and have great travels until we hopefully get the opportunity in welcoming you back!

"Making things right!"

5
20/02/2018

Booked 2 night with queen at terrific rate. Front desk was very friendly and since we r gold members were offered 500 bonus pts or welcome package upon ck in. Our room had a great view , fireplace and was spacious. But the heater was not up to speed and room temp never got above mid 60s. Maintenance was dispatched and they were unable to correct problem. We were immediately offered a new upgraded room, king suite with jacuzzi tub. What more could we ask for! The room was clean, the bed super comfy, fireplace added ambiance. Pool and hot tube were clean and warm. Breakfeast served on regular plates and silverware with hot eggs and sausage, fresh fruit etc. So what could have been a catastrophe turned into one of best stays ever. Definitely 5 stars on all accounts.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Robert R, Thank you for choosing our hotel, we appreciate your kind comments regarding your most recent stay. We apologize for the problem you did experience with your heater unit in the room previously assigned. All it takes a single minute for something which was working fine, to not working properly at all. We appreciate your patience in allowing us to work through an alternative resolution. Anytime we cannot provide the service you have expected, we will always do what we can to make sure everything goes great for the remainder of the stay. We are delighted to hear that our solution for you was enjoyed and went down as "one of the best stays ever." We sincerely appreciate your feedback. Take great care and travel safe. We hope to welcome you back for a great stay in the future.

"Great place to stay!"

5
07/02/2018

This is the second time I have stayed at this hotel and once again I had a great experience! The room was clean and cozy with a lovely view of the mountains. The breakfast was good. Overall, it was a great place to stay for my personal retreat. I would definitely stay here again.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Valerie C, First and foremost, thank you repeating your stay with us. We are always sincerely grateful to see repeat guests and familiar faces around the hotel. We are so happy to hear you found relaxation in a great stay on your personal getaway. Sometimes we just need some "me" time! Thank you for making us the choice of your continued trips to Canmore. We look forward to repeating your experience again in the near future. Travel safe and take care!

"Good solid hotel"

4
04/02/2018

We stayed here for a weekend conference and had a good stay. The rooms are a bit cold but all have fire places. Generally, all areas are very clean and open. There is only 1 elevator which is slow but the stairwells are fine and bright. The morning breakfasts are simple but have a good variety. The staff were friendly and very willing to help. My husband loved the free soft oatmeal raisin cookies. All in all, a good hotel for conferences and families.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello GJAlberta, Thank you for taking the time to stay with us and provide a great detailed review of everything you experienced while with us. We are happy to hear you enjoyed the rooms and complimentary breakfast buffet with your husband. Your recommendation for conferences and families to stay with us is appreciated and accurate. We have hosted many of both in the past :). We hope to welcome you back for a repeat experience in the future.

"Five stars for an unexpected pleasant surprise"

5
03/02/2018

My wife and I stayed here one night prior to closing on a condo we purchased in Canmore. We wanted to save money but were surprised at how great a deal this place was. Immaculate, tastefully decorated and a very good complimentary breakfast. A cut above other Best Westerns we have been to. Comparable to places twice the cost. By giving it five stars I am not saying it is equal to the five star Fairmonts at Bannf and Lake Louse where I have stayed before, but it IS five stars compared to its price/quality competition. Everything is relative.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello floridadave54, Thank you for choosing our hotel on the night of closing the condo sale you made (congratulations!) We are so happy to hear the positive reinforcement that your expectations were met and exceeded in other aspects. Your comments regarding hotel decor and parody between other Best Western branded hotels is very appreciated. Have a great time in the Bow Valley with your new condo. There is so much to see and enjoy out here! Welcome to the community, take great care.

"Amazing family hotel"

5
02/02/2018

Wonderful hotel. Waterside and pool kept kids busy and content during the day. Breakfast was great. Lots of selection . This is a great hotel for families. And an added bonus is Tim Hortons is a quick walk away lol

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello 529ginaf, Thank you staying with us! We appreciate the time you've taken to provide such positive feedback regarding your experience with us. We appreciate you highlighting the features of our hotel as being family friendly. Breakfast comments are appreciated, as the free buffet is something we want to make sure hits the mark each morning. We hope to welcome you back for a repeat experience in the near future. Travel safe and take great care until then!

"Absolutely loved it !"

5
28/01/2018

Loved the pool/hot tub (which were amazingly maintained), the breakfast, the welcome cookies and drinks in the lobby, etc. The front desk staff were incredibly helpful and if we ever had any questions or extra needs, they were always fulfilled. The room was great- big, awesome beds, fire place, microwave and coffee machine. Rooms were cleaned every day. Awesome location close to restaurants and a short drive to Banff as well. We have already recommended this hotel to all of our friends and family.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Kate F, Thank you for taking the time to post such a detailed and generous review of your experience had at our property. We are delighted to hear that not only the facilities were a highlight, but also our wonderful team. We sincerely appreciate the public commendation and hope to welcome you back for a repeat experience soon. Take care and travel safely!

"Good Hotel"

4
28/01/2018

Good hotel, we stayed while skiing. Kids liked the pool/WaterSlide, and the cookies/hot chocolate in the lobby. We would return. Our room had a fireplace. Front desk was very helpful, and found a cork screw and wine glasses.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Leanne__2004-35, Thank you for choosing our property for your weekend of skiing with the kids! e are happy to hear that you enjoyed your weekend and that the hotel stay played a role in that. We appreciate all of your kind comments and hope to see you back for another stay in the future. Travel safe and take care!

"We won't be staying any where else....."

5
21/01/2018

A great room with very comfortable beds & a friendly fireplace. Superb breakfast buffet that was exceptionally well serviced by the staff, although it was busy there was no running out of food, no crumbs on the food tables and no dirty customer tables. We didn't get to use the pool, but the water slide looked like a lot of fun. From start to finish we received great service at a surprisingly reasonable price. We'll be back.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Joe S, Thank you for taking the time to review your experience with us. It's so great to be able to read such positive feedback you've provided all of our staff. We are grateful for the time you took for such a positive reflection on your stay. We hope to welcome you back in the near future. Safe travels and well wishes until then!

"Short stay "

4
08/01/2018

Always comfortable. Clean rooms. Nice wee pool and hot tub too. Always friendly staff. Very affordable and mountain facing views are wonderful to wake up to. Breakfasts are as good as " breakfast included" gets.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Alan B, Thank you for staying with us and returning over multiple different stays. We appreciate the loyalty to our property, as we certainly recognize there is much competition in the area. We hope to see you again soon and thank you again for the time you've taken to provide such positive insight to the experiences you've had at our property.

"BEAUTIFUL"

4
07/01/2018

Beautiful setting, clean , modern and friendly staff. Great location to all the area has to offer. Pool area looked good but we didn't use it as we only stayed the one night. Breakfast was very good. Well prepared and presented with a good variety of hot and cold. Would recommend this hotel if you are visiting the area.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello donaL8428BY, Thank you for staying with us and leaving a kind review! We are delighted to read such nice comments surrounding our hotel decor, cleanliness and team. We are also happy to hear you found that the complimentary breakfast buffet was a nice addition to the stay. We appreciate all of your comments and hope to welcome you back again soon for a future stay. All the best to you, travel safely! :)

"Great Hotel!"

5
07/01/2018

Needed a place to stay so we could get off to the ski hill at a decent time. Had s great breakfast and the room was fantastic. Enjoyed the waterside and pool in the evening. Everything went smooth from check to check out.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello grants452, Thank you for taking the time out of your day to write a generous review of your recent stay with us. We are delighted to hear the room was "fantastic" and that the complimentary hot breakfast buffet was also a highlight. We hope to see you again soon. Travel safely and take great care!

"Ski Vacation"

4
04/01/2018

This is a hotel is great for kids, waterslide and pool are fun. Breakfast is good, gym was very nice and all equipment worked. Not a lot of restaurants in walking distance. Rooms are clean, walls could be washed. But overall great stay!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello jv12017, Thank you for staying with us and leaving us with a positive review, post departure. We are happy that you found the hotel to be a great stay with the kids. We appreciate all of your comments surrounding the facilities and breakfast. We are in the process of repainting all of our guest rooms and hallways! Soon all of the rooms will receive a nice bright facelift :)! We hope to welcome you back in the future. Take care.

"Great stop on our road trip!"

5
03/01/2018

We needed a comfortable room, continental breakfast, good for handicap senior with close parking and short distances to walk plus an economical nightly rate. This hotel fit the bill perfectly for us. Plus the staff were very accommodating and pleasant.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello HappyWonderers2011, Thank you for choosing us at the Best Western Pocaterra Inn for your stay. We are delighted to read that our accommodations were perfect for your needs. We are appreciative of the generous comments you have left regarding staff interaction. We value our team members very much and are happy you got a glimpse to see why! We hope to welcome you back in the near future and hope you travel safe until that time. Take care.

"Likely not coming back"

2
03/01/2018

Overall, the room itself was satisfactory: clean, well-attended and the view (with the balcony) was fantastic. However, during our 3-night stay, we never had access to the "high-speed wi-fi" and the TV kept getting "weak signals". I had taken screenshots/pictures to prove this, but there is not way to put them up here. Not much of a complainer, but if you paid 300/night, I at least want what I thought I was paying for.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello karln2018, Thank you for staying with us and offering feedback regarding your stay. First and foremost we want to thank you for your 3 day stay and kind comments regarding the room decor, cleanliness and views which came along with it. We are happy to hear all of these great comments. We apologize that you had troubles using the wireless internet and TV. We are always active to rectify guest complaints when they are registered to us. We did not receive any mentioning of internet problems or TV loss by previous guests, so unfortunately there was no way to fore-see the problem you mentioned. We also did not have any loss of service in the hotel, so it was going to be difficult to pin point the problem in that moment without having registered technicians on site. We hope that you consider returning so that we can offer you a superior experience. We can pre-block you into a room on the same side of the hotel as you were on, but a little further down the hall to eliminate any potential interference with internet services. In the mean time we are going to have our IT team and registered tech's from our ISP look at the area and ensure everything is installed as intended. Safe travels and all the best.

"Extremely satisfied"

5
01/01/2018

Best western is our favorite hotel to stay in When we are in canmore. The staff are super friendly and helpful. They offer pet friendly rooms. The continental breakfast is always a delicious bonus. I definitely recommend staying here.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Quebecbanana, Thank you for continuing to visit us, while in Canmore. We are sincerely grateful for your loyalty to our property. We see regular faces often, it's always nice! We are pleased to hear that you're still satisfied with complimentary breakfast buffet. We are appreciative of the public commendation as well and hope to see you again. All the best to you and Happy New Year!

"Attention dog owners"

1
31/12/2017

I am a gold member of Hilton, SPG, and Club Carlson. This is the first time that I try to stay at a Best Western. Prior to making our trip to the hotel, I called the front desk to make sure that it is a dog friendly facility and I was assured it was. I requested a dog friendly room and was told that one was reserved for me. Upon arriving and checking in on December 30th, 2017, the front desk personnel informed me that although it is a dog friendly facility, we cannot leave our dog in the room on its own and will have to take it with us wherever we go. Since it was -25c outside, we only had the option of staying with it in the room which beats the purpose of going to a hotel. We were planning on going out to attend a New Year's Eve party as is our custom every year. However, we now know that we cannot do that while staying in this property because we usually leave our dog in the room when attending New Years events. I wish the staff were transparent that they are not in fact a dog friendly property so that we wouldn't be placed in this situation. I tried explaining this to the manager (Adam) here at Best Western in hope to be able to cancel our stay but he wouldn't accept my explanation and told me that my payment will be forfeit regardless if we spend the night or not. Moreover, before going out of the room to swim in the pool, I had asked the the housekeeping service to clean my room to which he courteously promised that he will. Upon returning to our room 2 hours later, we found out that they didn't clean it. When I asked housekeeping why the room wasn't made, I was told that the front desk informed them that we were checking out and that housekeeping shouldn't clean our room which doesn't make sense either way. I honestly feel that I was conned into staying here and then punished for trying to explain my frustration. This will be the last time I stay at a best western and will be writing a negative review to describe my experience here, especially to my fellow dog owners in Calgary. At 2:30pm on December 31st, 2017, my family left the Best Western although the hotel did charge my credit card with $300/night as I had no where else to take our dog while attending the New Years event which was also already paid for. We have now checked in another hotel from which I am writing this note. The other hotel also has a dog friendly room and clearly state that they are perfectly fine with us leaving our dog in the room. As mentioned earlier, I am a gold member at other hotels and have stayed in numerous other properties with a similar policy, hence, this is not surprising to me at all.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Mohammed M, We are sorry that you did not enjoy your stay. We have had the same pet policy since it's inception, in that we do not allow pets to be left alone in the room, as they more than often cause disturbances to surrounding rooms. Pets are often not comfortable in their unnatural surroundings, and if their owner is not around they make sure they're vocal about it. They will also scratch and paw at the door, which can be damaging to the rooms. Because of this, we have tried to be proactive with our guests bringing pets and laying out the expectations before it becomes a problem. One of those expectations is that the owner will stay with the dog; the hotel is for everyone. We cannot simply allow a potentially disruptive pet to run rampantly in a guest room, while the owners are out for the night in such a small property of 83 rooms. If you were to put yourself in the perspective of the other surrounding guests who are staying with us, and you were affected by a dog barking next door to you, while you were in your room with your family and we were unable to stop it, you would not be pleased either. We disagree in that bringing a pet to our hotel is completely negated because you have to be with them. We host guests with pets weekly, many go for walks/hikes together around the area or bring them with visits to friends and family homes. When you checked out 1.5 hours before the check-in time of the following day, we were unable to refund your card as you were way beyond the cancellation policy to release your room. We empathize with your frustration, but we have never changed our stance with pets in our property. They are always welcome with open arms, but are to be under control of their owners. We feel this is a fair stance and are sorry that you disagree.

"King suite"

5
28/12/2017

Beautiful king suite and jaquizzi tub. Lots of space. The bathroom has a great jaquzzi tub with a nicd view of the moubtains. Fantastic service at front desk. Location is good. Overall very happy with this hotel

"It's either Hit or Miss"

2
26/12/2017

I believe it is a nice hotel. It is close to Banff, it is close to major fast food places, easy to find. However, I hated the room they gave us and that was Room 212. I believe they are aware it is probably the worst room they have to offer so I am curious how they choose who gets it. whether it is by the last name or by the fact we booked it through Expedia - now sure. First of all the room is right above the breakfast area so right at 6 am when people started gathering to eat you can hear everything - plates, cutlery, drawers closing, people talking so good luck with good morning sleep. Also, there is a huge door to that dining area and if someone opens it - it smashes causing a small earthquake. Then, the room is close to the pool so you can hear all the commotion from people (kids) playing there. Also, the balcony is facing the area where people come out and smoke. One morning there was a lady who was smoking and talking on her cell for at least an hour so we had to close our balcony door to avoid all this. On the day we had to check out even before 11-am some people came banging on the door asking "if we are done" so that they could take our used towels. When I brought all this to the receptionist's attention, she just made a "concerned face" and said "I'll talk to them" And for all this I had to pay 650$ for 2 nights. I have the most unpleasant memories about this place and staying there.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Alexei N, Thank you for taking the time to provide feedback regarding your recent stay at our property. First and foremost, let us apologize for not exceeding your expectations. We do want each of our guests to be left with a memorable experience each time they're with us. Unfortunately, it sounds like we were not able to deliver that experience this time around. There is certainly not a deemed "worst room" in house where guests are deliberately assigned. We are also very open to moving guests from room to room should they not be happy with their current arrangement, should there be availability. We have never received a public complaint about 212 personally (please skim previous reviews), so there was unfortunately no way to foresee the problems you have described. We do not allow guests to smoke anywhere in or around the guest rooms, balconies included. Guests sign off on this agreement upon check-in, and are charged $500.00 if evidence of smoking is visible. That is their choice unfortunately, however if you choose to return and do see someone smoking, which is inhibiting your stay, please reach out to our staff so that we can assist. We hope you consider returning, as your experience does not sound like a regular stay at our property. We would love to pre-assign your room to any location you prefer, whether it's higher or lower, tucked away in a corner, or near an elevator, please just let us know. Safe travels and best regards to you.

"Average Joe"

3
21/12/2017

All in all a comfortable stay. Room was clean, comfortable and quiet. Beds were nice but pillows awful...sleeping on logs! Breakfast was included in the rate from Expedia, reasonable selection but cooked buffet was tepid. The Gym is small with no free weights. Weight machine didn't work properly and was not maintained. You can walk into town and it takes about 10-15 mins. Recommended if you get a parking spot so don't give it up if you can help it. Check in was ok and staff reasonably friendly but not effusive. Would I stay again? I'd look elsewhere first especially for deals in the self contained suites/condos. If nothing else available I wouldn't be against staying again but I would take my pillow!!!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello dkr49Narnia, We are sorry for not meeting all of your expectations or exceeding your expectations in other regards. We are sorry that the pillows were not to your preference. While we do receive positive feedback on the regularly, sleeping is a very personal thing and we do understand that not everyone may enjoy them to the same level, our apologies that you felt this way and did not have the best sleep because of it. We will be sure to have maintenance do a follow up with the free weight machine. All the best to you and safe travels. We hope to welcome you back for a superior experience.

"Great"

5
18/12/2017

Everything was great! The boyfriend was really please with the continental breakfast the assortment was outstanding.. the only minor downside was our key cards to the room was not activated. Other than that it was great!! Loved the rooms! Hardwood flooring , beds comfortable, and a nice patio. The view was great! I would come back here in a heart beat.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello 562brittanyl, Thank you for your generous feedback and perfect review score. Your recollection of detail is much appreciated for potential future guests to see. We are grateful that you were happy with the breakfast quality and selection. We apologize for the keys becoming de-magnitized somewhere between programming them for arrival and on the way to your room. We are happy that the problem was quickly resolved for you.

"Great get-away in a perfect setting"

5
17/12/2017

This hotel offers a great place for a get-away and is close to Banff and the mountains. Canmore is one of the best towns to visit with fabulous amenities and surroundings. I highly recommend the Pocaterra Best Western.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Peter M, Thank you for taking the time to review your experience with us, post-departure. Your overwhelmingly positive feedback is extremely appreciated, and we are pleased to see that we delivered a stay you deserve. We are pleased you love Canmore, we are grateful to be a part of this wonderful community. All the best to you, safe travels and Happy Holidays!

"great service! nice hotel!"

5
11/12/2017

we really enjoyed our stay! awesome service! nice view from our balcony room. the room was so clean and neat. we enjoyed the waterpark and hot tub. yummy breakfast! we will recommend and will come back for sure!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello 529katherinei, Thank you kindly for your review upon staying with us. We appreciate your generous feedback and kind words regarding the property, our room quality, facilities and wonderful team. We look forward to welcoming you back when you choose to return! All the best and safe travels until then.

"Mutiple Family Stay - Excellent!!"

5
06/12/2017

I was one of 4 rooms that was booked for a family vacation. My parents, sister and her husband and her daughter and kids. Various room types were booked including one suite for our parents. All were booked using points. No hassles about the points booking from the hotel. Nice cookies and beverages in the lobby. Rooms were clean as well as the hotel. Offered lots for the breakfast. Great value. Small hotel, easy to get around but they were very full and the parking lot filled up quickly. Great location close to highway. Kids had a great time in the pool. Really fast slide.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello 9gkids, Thank you for your staying with us and bringing your family along. We are pleased that everyone had a great weekend together in Canmore! Your kind comments about value being found with us is much appreciated. We hope to welcome you all back soon, safe travels until then!

"Night away"

4
04/12/2017

Using a gift card for the Trough brought us to Canmore and an email from Best Western to us telling us we had enough points for a free night which we decided to use. It was a great weekend away. Enjoyed our stay.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Sharon D, Thank you for staying with us and leaving a positive review of your stay. It's always nice when you are finally able to redeem points, instead of collecting them. We are pleased to hear that the points were well spent. We hope to see you again in the future. All the best to you!

"Nice sized rooms with cozy gas fireplace"

5
04/12/2017

It was nice to be able to come back to the room and warm up by the gas fireplace. Liked that there was no rug in the rooms - some kind of hard wood-look flooring. Fair sized pool with a waterslide and large hot tub. Also, the complimentary breakfast was nice and offered a variety of food (even bacon on the Sunday we were there). There is a train that runs near the front of the hotel and a busy highway near the backside. We were on the front side and would hear the train rumbling by, but at least it's whistle never blew, so it never woke me up during the night.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Lara M, Thank you for staying with us and also providing a generous, detailed review of your experience! We are happy to hear that you enjoyed both the facilities and the guest room. We are happy that the train did not bother you - we very rarely get any complaints, as we are luckily on the other side of the tracks. We hope to see you again in the future. All the best.

"Well maintained"

4
28/11/2017

I was impressed at how clean and well-maintained this hotel was. I had a great view off the balcony of my room. The bed was comfortable, the internet was fast, I had no problems. Breakfast was good with a variety of items to choose from and decent quality. Direct access to the pool and hot tub was not allowed - you needed to go underground to get to the pool, which was a bit weird. No problems with my stay.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello ajnuff, Thank you for staying with us and also leaving a generous review of your experience. We are pleased to hear that you enjoyed your Standard Balcony room and facilities offered in the hotel as well. We hope to welcome you back for another great stay! Safe travels and all the best to you!

"Poor Front End Staff"

2
28/11/2017

Was told at booking there was a pool & hot tub but on arrival was told they were down for maintenance to change to salt water. Paid cash but also had my credit card billed and had to call to get them to reverse the charges. Hotel was very clean & breakfast very good.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello 371gillianl, Thank you first and foremost for staying with us. We appreciate the kind comments regarding our hotel cleanliness and complimentary breakfast buffet. We do apologize for the pool being down for a salt-water changeover. Unfortunately there is no "good" time to do such an overhaul, however in doing so, we made sure to have it posted on our website for 2 months and also provide passes to the Elevation Place recreation center, which also has a very large pool facility. We do understand it's not the same convenience as having everything in one building, but we wanted to offer the next best option for something that had to be done either way. All the best and safe travels to you!

"Wonderful Experience at this hotel!"

5
26/11/2017

It was a wonderful experience at this hotel. The staff were fantastic and very accommodating. We stayed with children and they loved the hotel and the pool. Will definitely be back as it is one of favourite hotels in the Rocky Mountains!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello ashleymU5612XZ, Thank you kindly for choosing our hotel. We are delighted to read that you enjoyed your stay and found our team accommodating and welcoming, as you should :). We have a great team and are fortunate to work alongside everyone each day. We appreciate the public commendation and we hope to welcome you back soon!

"Much better than expected"

5
25/11/2017

With a change of route due to snow on the Icefields Parkway, we needed an extra night in Canmore so we booked ourselves into the Best Western Pocaterra. I didn't know what to expect but figured it would be an average motel. Well, were we pleasantly surprised! It is much better than that! The reception staff were so welcoming and helpful and the King room on the 4th floor was huge with a massive bathroom and spa. It's not luxuriously furnished but the bed was very comfortable and the room was quiet although we could hear what sounded like a massive air conditioner out in the corridor. The included breakfast was fairly basic, help yourself and clear your own table but it had everything we needed. We didn't try the pool or any other facilities but would happily recommend this hotel.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello plspoon, Thank you for staying with us! We are delighted to hear that you were happy with your accommodations, after having to re-route your travel plans. We appreciate the kind comments regarding the room and staff experience. We are going to be replacing the furniture in the rooms soon, so hopefully in the future you can return for another visit and check it all out. We wish you safe travels until then. All the best.

"Good Stay"

5
22/11/2017

Stayed here quite a bit. Like this hotel a lot. Great staff! Ill be back next year sometime. One of the best breakfast bars. I stay at hotels 100 plus days a year and this is one of the best. Canmore is a great place for a couples getaway. Beautiful views and lots to do.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello nicholasrW9506VS, We mean it when we say thank you for your continued loyalty and support of our hotel and the Best Western brand as a whole. Your kind comments are very appreciated and you are always welcome with us. Have a great safe upcoming holiday season, take care.

"very good place to stay"

4
22/11/2017

This was a great place to stay. Clean quiet rooms, restful sleep and great breakfast. Easy access off the highway. Good value for money spent. Best Western brand is very reliable and this hotel easily met or exceeded our expectations.

"Amazing staff"

5
21/11/2017

We stay here for a conference twice a year and the staff are nothing short of fantastic. Something always comes up and it is never a problem. The overall cleanliness of the rooms, hotel, and conference room is implacable. The beds are super comfortable and the internet is great!! The breakfast has hot and cold options and are well done. Thank you as always!!!

"Very nice stay"

5
20/11/2017

My mom and 2 daughters and I went on a girl's weekend away and we stayed here. We usually don't book it early enough and it is usually full but this time we were fortunate. Our stay was great- the pool and waterslide was fun. The room was clean. The breakfast here is great. They had decorated it already for Christmas and it looked nice. Would definitely recommend this hotel.

"BW - Evaluation"

4
18/11/2017

Overall our stay was good. There are few things that I think need to be addressed, i.e. sauna not functioning properly, exercise room missing parts on weight assisted unit. The room was a bit warm and air very dry for sleeping. The mattresses should be replaced as they had body molds setting into mattresses and were very soft indicative of over use? The hot tub and pool and slide were great, Breakfast was excellent, clean, well stocked and maintained by staff. Yes I do like BW Hotels and will probably stay there again. Rooms are so expensive in this day and age.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello rodb865, Thank you for staying with us. We are happy to hear that you enjoyed your stay for the most part and are very appreciative of the feedback received as well, for improvement. The only concerns we have is that the frames/box springs and mattresses are all brand new off the truck as of this summer. We replaced each bed in the hotel with brand Serta branded mattresses before the busy season began. Beds in hotels are replaced generally every five to seven years. If you ever have a concern with your bed while with us, please let us know and we will take a look for you. It certainly wouldn't be moldy or from over-use only 6 months into it's lifespan. All the best and safest of travels wished your way!

"Would love to give a 5 star review but the bed was extremely firm"

4
16/11/2017

We stayed for a weekend at the end of October and had an enjoyable stay. Pros: room is nice, breakfast is excellent and has lots of variety, pool is great (our 5 year old loved the water slide), the cookies, hot chocolate etc at check in are great, we had issues with our door lock and got locked inside our room and they were quick to fix the door, lots of hot water. Cons: during our stay there were very few pool towels available and we had to go back to the room to use those towels (even after 1.5 hours no pool towels had been delivered) and the mattress in our room was extremely firm ....the firmest mattress I have ever slept on. My 5 year old has a firm mattress in his room and this was nothing compared to this mattress...maybe equivalent to a thin RV mattress for comfort. I woke up numerous times in the night in pain and had to readjust to get back to sleep (including sleeping with pillows under me). I was actually glad to head home to my bed.

"Another Wonderful Stay"

5
12/11/2017

We've stayed at this hotel numerous times over the years with our 2 daughters, but this time my husband and I traveled alone. We stayed on the "adults only" 4th floor in the Executive King Suite. Fantastic! There was a separate living room with a half bath off of it, and wet bar with sink, microwave fridge and fireplace. In the separate bedroom, there was another fireplace with king size bed and full bath with jacuzzi tub, shower, toilet and double sinks. So much space in this suite. A large balcony would be great in the summer for morning coffee. Still the view from this room is magnificent. Bed is comfortable, and I will add that there are 2 tvs in this suite. The housekeeping staff should be applauded for the cleanliness of this room. Breakfast was quite good with ample options. Hot and cold items available. There is a reason why we keep picking this hotel when travelling to or through Canmore. We'll continue to do so.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello LolaK11, Thank you for taking the time to leave a very kind review of your experience with us over the years. Your kind recollection of previous stays is much appreciated. We are delighted you got to experience this Executive Suite, on the 4th floor adults only floor this time around. We have now shut down most of that floor to prepare it for upgrades. We hope you get to enjoy it post-renovations in the near future. We appreciate that the breakfast offered was a highlight for the stay. We look forward to welcoming you back for a return visit and thank you again for continuing to choose our property over the years. We are sincerely grateful!

"Canmore favourite."

5
12/11/2017

Great location away from the hustle and bustle, but close enough to all the conveniences. Just minutes away from major stores, trails, hiking spots and scenic drives. Canmore has a better feel to it than other locations nearby IMHO.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello alexgE3325WW, Thank you for staying with us! We are delighted to read that you were happy with our property's location. We're happy that you found Canmore attractive, we love our little town. We hope to welcome you back for a future stay! Safe travels and highest regards.

"Quiet night. Very comfortable."

4
10/11/2017

Comfortable stay. Close to town town and excellent restaurants. Have stayed here several times over the years. Especially great for families, as the pool area is wonderful, especially the water slide.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Raphael T, Thank you for staying with us and leaving a very generous review, post-departure. We are pleased to hear you had the comfortable stay you deserve. We're happy to read that the heated pool facility was a highlight of the stay, we hope to welcome you again. All the best to you, safe travels.

"good stay but not highly recommend"

3
05/11/2017

We stayed at this hotel & room was nice & having a fire place was cool as well. For a double bed bedroom, they only put one shampoo & 1 conditioner & 2 soaps which I think is not enough but I didn't want to call & wait …. Also no water inside bedroom so at 12 midnight had to go to next door 7 eleven as the machine in the lower lobby takes only cash money so had to go out. In addition, the main issue in this hotel is in the lobby(((. The noise coming out from the wind shutter/curtain machine that leads you to the back parking is soo horrible that sitting in the lobby will give you a big headache after few minutes. The worst part is that the electronic door keeps on opening by itself so lobby became soo cold & windy so imagine how much energy the hotel is loosing in that. Breakfast had a good variety but taste was average & wasn't impressed with quality with exception to bacon as it was crunchy & tasty. I almost forgot, at early morning I woke up at a continuous big sound out in corridor so I thought it was vacuum but it was too early & because it was for too long, I opened the door to check & found out it was coming from a vent in corridor just outside the room. We wanted to use the pool but no time. there was a cookie stand when we came in so it was a cool thing as a welcome but & they could use a tag to differentiate the cookies they have but we didn't see that next day though

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello AnonymousAlberta15, Thank you for staying with us. We appreciate your stay, and are sorry you to hear you were not satisfied with all aspects of the stay. We do have shampoo and conditioner available, if extra is needed please do let us know. We are only an 83 room property and getting supplies to your room is quick and easy for us, there is minimal waiting involved. We do have two vending machines in the building, one on the lower level and one of the 4th floor as well. The sound from the lobby, above the automatic door is an air curtain, which shoots warm air directly down, keeping air from escaping and entering the hotel when the automatic doors open and close throughout the day. It can be a bit loud if it is running constantly (for example, during close to check out time when everyone is leaving the hotel), but because of the air curtain, temperatures remain very similar to what they are supposed to be in the lobby. Thank you for all of your feedback. We hope to welcome you back again to offer a superior experience. Safe travels and all the best.

"Night away with the grandkids"

5
02/11/2017

Great visit, started with very quick checkin, the room (224) with a great view of the mountains!) very pleasant staff especially Heather who gave us details for getting an excellent pizza delivered! The water slide, pool and hot tub were excellent, very clean and well serviced. The hotel is very clean and the breakfast was very adequate, especially for the little ones. Would definitely recommend that you consider this hotel for a stay in Canmore!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello phillip r, Thank you for taking the time to write such a positive reflection of your time spent with us. We are delighted to read that you enjoyed the room, view and pool facility. The kind comments regarding Heather will be passed her way! Thank you for the public commendation, we hope to see you soon for a return visit! Safe travels.

"Beyond Comfort"

5
01/11/2017

This place is just perfect for us when traveling with our puppies. There are special rooms with vinyl flooring, it is clean, doesn't smell of pets and comfortable. Quiet, very little road traffic noise or sounds from other rooms. The entrance is always inviting, pool area a great place to relax.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Roy S, Thank you for your kind comment. We are ecstatic to read your generous comments regarding your stay and experience offered. We are happy to hear that you enjoyed your pet-friendly room. We sincerely appreciate you returning to us regularly! We hope to see you again soon and thank you for your stay.

"our fall vacation"

5
31/10/2017

I highly recommend this facility and it's staff,would stay there any time.From the arrival to the exit we had a great experience.We have already told our friends about our stay and have been planning a return trip in the spring.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello jennya588, Thank you for staying with us and leaving a very kind review of your experience, post-departure. We are happy to read that your staff interaction went as we hope and that you found the property to have everything required for a great stay. We look forward to welcoming you back in the spring. Thank you again for the time taken to positive review your experience. Safe travels!

"Beautiful mountain stay"

5
30/10/2017

We had a King Deluxe Suite while we were babysitting our granddaughter while her parents were at a wedding. Our room was beautiful and huge for her to play in. Beautifully decorated with an absolutely gorgeous view of the mountains from our deck. The jacuzzi was as big as the one we have at home which made for a very relaxing soak. The well stocked complimentary breakfast was delicious as the staff tending to it were extremely efficient. Thank you for a great stay and we will definitely be back!!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Patti H H, Thank you for staying with us! We appreciate your very generous review, post departure. We are delighted to read that everything from the room, to amenities and breakfast all hit the mark of your expectations. Thank you kindly for all of your generous words, we look forward to welcoming you back as a return guest in the future.

"Absolutely perfect."

5
29/10/2017

Great for family and traveling with pets. Assortment of the continental breakfast was great. Decent rooms, clean and warm. The pool was a bonus. Everything was right where we needed and staff were very helpful.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Kerri M, Thank you for staying with us. We are very pleased that you had a proper pet-friendly experience in our hotel. All of your kind comments regarding the complimentary breakfast buffet, pool facility and staff do not go unnoticed; we are grateful for such positive feedback. We hope to welcome you back soon and want to thank you again for choosing us. Safe travels and high regards!

"Awesome hotel"

5
29/10/2017

We booked in for three days in Oct and from the friendly reservation man to the check out it was awesome. Hotels room are scenic and clean, fireplace, mini fridge. Beds are like sleeping on a cloud. Pool and Jacuzzi excellent and the buffet breakfast the best! This should be a five star wonderful!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Lege N, Thank you for your extended stay at our property. We are very pleased to hear that entire experience from reservation to check-out went as smooth as we intend. We just replaced all our beds with brand new mattresses and box springs this summer! Thank you for mentioning their comfort, we are pleased you were comfortable and satisfied. We hope to see you again soon, thank you again for choosing our property!

"recommend"

4
23/10/2017

very nice, staff is very friendly, the hotel is very clean, staff is friendly the surroundings are gorgeous lots to do. very relaxing. The continental breakfast needs some improving, but it comes with your stay so I guess to be expected. Rooms are very nice and clean. All in all highly recommend.

"Quick weekend get away"

3
23/10/2017

The room was moderately clean. I liked that there were laminate hardwood floors rather than carpet. But these floors are harder to keep clean. Our Children's bed had a stain on the sheet when I checked the beds, asked for someone to change the bed. The front desk sent someone up immediately with clean sheets for us to Change ourselves. Seemed odd. The pool area was great. The water slide was quite fast and our kids loved it. The pool was a good size and the hot tub was hot. The exercise room looked good, machines were in good working order. The hotel in general appeared to be clean and well kept. Our WiFi never worked. It would allow us to sign on but moments later would kick us out. The breakfast was surprisingly good. For a continental breakfast it had plenty of options.

"Girls weekend"

4
21/10/2017

We stay here twice a year for a girls weekend away. Great location. Wonderful views. Bring your swim suit great pool and hot tub. Want to work out bring your gear. Breakfast is always great I love the bacon and potatoes. Want an early evening snack make sure to grab a few cookies. Conference rooms in the basement are great for women's retreats. I like that if I don't have next day room service I can get a $5 coffee card. Shower heads are a favourite I like the oversized rain showers. Lots of parking but small stalls oversized are a tight squeeze. My only complaint about this would be the hallway noise and needs sound proof doors.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello charlietravel2017, Thank you for staying with us for your girls weekend! We are delighted to read that you and your party enjoyed themselves and found the hotel to be a positive experience. We apologize for the hallway noise caused by other guests passing by. Should there be anything out of the ordinary that should be brought to our attention, please be sure to let us know and we will assist right away. Alternatively, we do offer King rooms on the 4th floor (adults only) for those who prefer a quieter stay. Feel free to inquire any time about those room types, which could be a better option for you! We're available 24/7 so reach out any time. Thank you again for staying with us. All the best to you and safe travels.

"Excellent stay"

5
20/10/2017

I would recommend this hotel to anyone passing through the area whether for work or play this place was an excellent place to stay. Staff was helpful and breakfast was great. Located close to all amenities.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Jason B, Thank you for the kind comments regarding your stay. We are pleased to hear that you enjoyed yourself. The kind comments regarding our staff and complimentary breakfast buffet are much appreciated. We hope to welcome you back soon. Safe travels!

"Excellent Hotel In Canmore"

5
19/10/2017

We three stayed one Tues. night. We reserved a double queen bedded room. Reception was quick and friendly and we got a third floor room. They had two luggage carts by the back door and we used one. The room was great. It was spacious with two queen beds against one wall, and a dresser with TV on top on the other wall. There was a blue recycling bin next to the dresser. The room had a gas fireplace, and a small table with two side chairs under the window. The window wasn't huge, but very adequate. The shared bedside table had a radio alarm and a lamp. There was a box of tissue in the table drawer - a nice touch. There was a small ottoman at the base of one bed. A small fridge and microwave with coffee bar were in a built-in near the room entrance, as was an open closet. The bathroom was large and well equipped. The shower worked very well. Room wifi worked well also. The downstairs lobby had a three sofa seating group, and free newspapers. There was also a small business centre with two computers, and an urn of coffee. The pool is on the front of the hotel and has a water slide. We didn't use it but the pool area looked nice. Entry is from the hotel lower level. Also on that level was a very nice work-out room and a sauna. The breakfast room was quite large and well equipped. The offerings were complete and included bacon, pre-shaped scrambled egg patties and pre-made waffles. There were also the usual offerings of fruit, cereal, toast, muffins, etc. The staff kept the food well stocked and the room well cleaned. Overall we rated the breakfast as very good to excellent. The hotel offers a novel $5.00 Tim Horton's gift card if you forego morning room service on a multiple-day stay; a nice environmental encouragement. We highly recommend this hotel for a stay in Canmore.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Buffalo429, Thank for staying with us and leaving a very generous review of your experience. We are pleased to hear that you were checked-in quickly upon arrival and were welcomed with a room to your satisfaction. We are delighted to read such positive comments regarding the impression the facilities made, thank you. We are happy to hear that you would highly recommend us. We hope to see you again, safe travels!

"Rocky Mountain Get A Way"

5
18/10/2017

We were in Canmore for one night, the staff was very friendly, the room was spacious and clean.The breakfast had lots of items to choose from and the room had lots of tables available so you could sit. I would recommend this hotel to any of my family and friends.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello S1309NHbruces, Thank you for staying with us! We are delighted to hear that you enjoyed your stay. We appreciate you staying with us and leaving a generous review, reflecting on your positive experience. It's great to read that the complimentary breakfast was also a highlight. We appreciate the commendation and hope to welcome you back soon. All the best until then and safe travels.

"Nice quiet and reasonable"

4
16/10/2017

Not too far from Banff Canmore was the ideal choice for us to visit the area. Pocaterra was an excellent choice to stay for 2 nights. Free breakfast was a plus. Rockies are all around Canmore so you can't go wrong anywhere. The room was clean and spacious. Front staff was very helpful. Parking unlimited and free. The only downside is they have no restaurant. So gives you an opportunity to explore the town for dining. To commute back and forth to Banff which is hardly 15 minutes we used our 150 year celebration pass otherwise may be an issue. We'd love to go back with kids so they can enjoy the water slide and pool. It looked very inviting

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Shahzit, Thank you for not only staying at our property, but also taking the time post-check out to to reflect on the experience you had. We are happy to hear you enjoyed the complimentary hot/cold selection breakfast buffet and hotel amenities. We hope to see you again with your kids so they can enjoy the pool next time around, as mentioned! All the best and safe travels to you.

"Very nice hotel"

5
15/10/2017

We stayed in Canmore during our Rocky Mountain vacation and it was great. This hotel was very affordable and we had a great experience. I wrote a list of pros and cons for every hotel we stayed at and this one definitely had the most pros. First and foremost the room was clean! There is lots of bathroom counter space (this is a big deal to us!), the room was big enough to have our suitcases open during our entire stay. The beds were comfortable, there was a fireplace. There was a big TV in a good spot (we stayed at a few hotels where the TV was in a really dumb location). And the best surprise was they had fresh baked cookies starting at 3pm and they were absolutely delicious! My only negative comments were not enough hooks in the bathroom (like every hotel), there was no desk, and the chairs at the table were cramped. But these things are no big deal. Definitely recommend staying at this hotel!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Sarah B, Thank for your stay. We are delighted to read that you enjoyed your stay, and that we had the least "cons" on your trip, that is great positive feedback and we are happy to read it. The cookies are usually a hit, we are happy to hear you were able to enjoy them! We hope to welcome you back for a return stay and we thank you again for choosing Best Western Pocaterra Inn!

"Grand Rocky Mountain Respite"

5
12/10/2017

Surrounded by grandees mountains, we settle into an evening, at Canmore. The Best Western blends magnificently into this setting, Our room was nicely appointed, and the bed awesome. A hearty breakfast, in the brightly appointed dining room, with a view, was a fitting way to close the chapter on this overnite.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello 303marvin, Thank for choosing our property! There are many competitors around and we appreciate everything you've offered in your feedback. We hope to welcome you back for a repeat experience and thank you again for the time you took to positively reflect on us. Safe travels and highest regards!

"Weekend fun in the mountains"

5
09/10/2017

The room was great, plenty of space for the 2 of us, even had a small balcony but we were there in the late fall and was not the weather for using said balcony. The hotel is very well presented and had a great breakfast selection. Staff were pleasant to deal with and helpful. Going back in Nov 2017 for a wintery weekend in the mountains.

"Fantastic views of the Rockies"

5
05/10/2017

Room 402 - fantastic large room with a balcony and two chairs, gas log fire, microwave, sink, fridge shower and Jacuzzi bath, two basins - free breakfast They have a swimming pool, but we never used it. they don't do evening meals, but there are several places to eat a short walk away along the road with mountains on either side one night was $250.14

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Brian C, Thank you for staying with us. We are pleased to read that you enjoyed your King room on the adults only floor! We are happy to hear that you enjoyed the room features and breakfast buffet inclusive. We hope to welcome you back again! If you wanted to stay in 402 again just let us know and we can pre-arrange that prior to arrival.

"beware of the billing practice"

1
04/10/2017

The hotel was ok. Even though it's not cheap during the peak season, as long as it's transparent with it, I'm fine with it. However, that's not the case during my stay. I booked 3 rooms from August 7th through August 11th (4 nights) in March through Expedia. The total was $4,447.08. However, when I was checking out, the receipt showed the charge in two currencies, CAD $4,447.08 and USD$3,650.54, with the USD being in a very unfavorable exchange rate. I asked about this, was told this is just show me the estimate, and the amount of USD I'd pay is totally decided by my credit card company. I thought that makes sense, which is consistent with my past experience with other hotel chain overseas, as long as the CAD amount is the same with Expedia showed me, that's OK. Guess what? by the time the charge showed on my credit card, it's the very unfavorable USD amount based on their exchange rate instead of more reasonable rate offered by my credit company. I filed a dispute with my credit card company, to no avail, because they showed my credit card company the receipt (with two currencies), which I was never asked about which currency I'd choose and which I never signed. The statement "I have been offered a payment currencies..." was folded to the back and stapled to the itemized receipt so you don't even notice that (I was never asked about the currency choice in the first place so the statement is false). So, all in all, be very careful about the unscrupulous billing practice. read the receipt carefully and do NOT let them use their horrible exchange rate. Instead let them charge CAD and let your credit card company convert to USD. When you pay thousands of dollars, the difference is not insignificant, trust me.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello baiyuDFW, Thank you for staying with us. We are sorry to hear of the problem you had with the currency exchange. We operate in Canadian Dollars at the property and any amounts converted on the machine are available for you to choose the amounts in which the authorized hold would be in, we do not choose this option for you. The amounts shown on the machine are either held in CAD or USD (your choice); However, when the departure bill is charged and finalized at the end of the stay, we process it for Canadian Dollars as USD is not accepted at the hotel. Whatever conversion you faced on the day of departure was the conversion rate based on the current date, in CAD.

"Beautiful Setting"

5
04/10/2017

Warm Friendly Staff - very helpful if you had any questions. Very comfortable room. Breakfast included. Beautiful setting - lots to see. Location of the hotel was central to the town and Highway. Definitely would recommend this hotel.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Helllo catherinesB6761ER, Thank you for staying with us. All of your comments are appreciated. We are delighted to see that you would recommend us to friends and family! We hope to see you again, thank you for everything!

"great location"

5
03/10/2017

beautiful hotel, great location and service, walking distance to downtown. highly recommend. hiking locations readily available with trails for all levels. 20 min from downtown Banff for your visit there.

"One night stand"

5
02/10/2017

Great location. Walking distance to eating establishments. Great views in all directions. Friendly staff, very helpful and well informed re local services. Good breakfast. A little pricey compared to other BW in other cities, but competitive to the local establishments

"Vacation"

4
02/10/2017

One of the nicest Best Western hotels we've stayed at and you cannot beat the scenery. The staff was friendly and the room spacious, clean and quiet. The hotel was within walking distance to restaurants and coffee places.

"Another Great Stay!"

5
28/09/2017

Excellent value for the money in an area of hotels demanding higher prices for the beauty of the mountains of the Canmore/Banff area. Staff was super friendly, hotel very clean and breakfast was more than expected as an included feature. We loved that our pet-friendly room had hard-wood flooring as it is much cleaner for it being used as pet rooms. Thank you BW Canmore!

"Great hotel with beautiful view of mountains"

5
27/09/2017

Recently stayed one night as I had guests visiting from New Brunswick. One of the guests had never seen the Rocky Mountains and this hotel in Canmore has such a beautiful view. Service was excellent with friendly staff. The complimentary breakfast was great. Lots of choices and so nice not to have to leave the hotel just to have breakfast. To have my first coffee of the day with fresh cream/milk and not from one of those room machines was wonderful. No lounge tho at this hotel (only downfall).

"Great location for travelling to Lake Louise and Banff"

5
26/09/2017

Very easy commute from Calgary Nice drive up to Lake Louise -the hotel was lovely special touch was a cosy fire in the very spacious bedroom. Good restaurants in town -as recommended by evening reception guy

"Great surprise choice - dog Friendly too"

5
25/09/2017

Loved this choice. $169 per night with s really good breakfast. Gluten free rice Chex cereal (5 other choices), egg omelet with peppers (light and fluffy), sausage patty, cubed hash browns, French toast fingers, large choice of breads, three choices of juice, milk, almond milk and cream, tea and coffee. There are more options. Best free breakfast in this level room stay. The view of the Rocky Mountains from the dining room is spectacular on this sunny blue sky day. The room was very large with a two seater patio, there's a gas fireplace in the room, and a really functional quiet bathroom. Great service and just close enough off the highway for a quiet sleep.

"Great stay!"

4
24/09/2017

We stayed at this property for two nights and were happy with our stay. Our room was large, clean and comfortable with a fire place (which we didn't need to use). Check in was quick and staff were friendly. The hotel did look a little tired but that didn't impact our stay. Breakfast had standard options by was good. The breakfast room is self service in that you have to clear your own plates but it wasn't a big deal. Free parking and Wi-Fi is provided throughout and the hotel is located just a 20 min drive from Banff. It was nice to stay away from the crowd me and chaos in Banff. Decent dining options near the centre of Canmore town which is about a 5 min drive. Avoid the exorbitant prices in Banff and stay here!

"Best Western-Best Hotel!"

5
20/09/2017

The extra large room was very nice and nicely decorated and furnished. It had a fireplace in one corner. Two queen beds were nice. The room lighting was very good which a lot of hotel rooms aren't. The in-room coffee service featured Keurig pods int\\stead of the usual disgusting offerings. Breakfast was also included.

"Reasonable Hotel in Expensive Area"

3
18/09/2017

We booked to be close to Lake Louise without paying those kind of prices. Rooms are nice, with fireplace, and the included breakfast with long hours was appreciated. The first room we were given was semi-basement with a view of the parking lot - we asked if another room was available and were politely moved to a third floor room. Room was clean and comfortable with coffee maker, microwave, and fridge. This hotel is good value in the area.

"Wonderful, huge suite with friendly, family style staff"

5
16/09/2017

We had to cancel our Waterton Glacier Parks adventures due to forest fires so we called the Best Western in Canmore. Wow! This totally changes my mind about Best Western. Our room was impressive: huge bathroom, wonderful linens, lots of amenities, etc. What a wonderful escape from the smoke and tension of fleeing forest fires. We walked along the Bow River and also took the Mountain Transverse hike. We wanted to hike in Glassi Lake but it was closed due to bears and berries season. Canmore has a charming Main Street with lots of cafes, restaurants and shops.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Robin R, Thank you very kindly for choosing our property, in an effort to re-route and salvage your vacation. We are pleased to hear you were able to find calmness and relaxation here with us. It's been a stressful summer for many Canadians and also travelers, who have had to re-route a lot of plans last minute. We are pleased you enjoyed all of the room features and that we were able to shift your perspective on Best Western, that is the highest compliment of all. Thank you! We hope to see you again.

"Great place to stay in Canmore"

5
16/09/2017

This Best Western is a wonderful example of how Best Westerns should be. Cordial, helpful staff, clean rooms, long breakfast hours and a variety of good food. Oh, the indoor pool has a spiraling slide!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Judy E, Thank you! We are very appreciative of your comments, suggesting we are setting the standard for Best Western. That is very generous and we appreciate you! We are delighted to hear that everything went as smooth as possible and that the property was enjoyed the fullest (even the spiral slide!). We look forward to an opportunity in welcoming you back for a return visit.

"Great Hotel"

5
15/09/2017

This hotel is only a couple of years old. We chose this hotel for its location, we were visiting friends that live in Lacombe. This hotel is spotless and the employees wonderful. The room is comfortable and very clean. I would highly recommend this hotel and would stay again next time i'm in town.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Laurie N, Thank you for such a generous review. Your comments about employees and the cleanliness do not go unnoticed, we are truly grateful. We appreciate the public commendation and look forward to welcoming you back for a return stay, whenever that may be. Until then, all the best and safe travels!

"A reasonable place to stay with breakfast and a pool"

4
14/09/2017

It's hard to find hotel's that offer free breakfast these days, as well as pool facilities, so those are definite pluses for this Best Western. It's a little bit out of town, but close to fast food and petrol, and close to the freeway where you are going to do a lot of driving while in the Rockies. Rooms were huge, clean and adequate. Overall we were quite happy, and it was affordable compared to a lot of other accommodation in the Rockies in summer.

"Golf and Relaxation"

4
10/09/2017

Stopped in on the way by to see if a room was available without a reservation. The staff was very friendly and accomodating. A room was located for the night promptly. The room was clean and quiet. The price seemed to be somewhat high but in line with resort town prices! Would stay again for sure but not pleased with the prices...

"Clean, updated and nice service"

4
09/09/2017

I haven't stayed at a Best Western in years but this hotel made me change my impression of this chain. It was clean, comfortable and the staff was very accommodating. The room had hard wood floor (maybe due to us bringing a pet) and was very clean. I also liked that it had a fireplace and patio to enjoy. The common area was clean and comfortable and the pool and hot tub looked in good condition (we didn't use them though) The breakfast options were better than a Hampton inn or holiday inn express. Plus they used real plates, bowls and silverwear (a plus to save the environment!) Good location and nice hotel.

"Very Accommodating"

5
06/09/2017

We called from Lake Louise to see about a room. She gave me the price of a King suite and a double queen. Because of the $70 difference I chose the queen. Upon seeing my Platinum reward membership, she upgraded our room to the King suite and no additional charge. That room exceeded any expectation we may have had.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello timsL8632WK, Thank you for staying with us. We are pleased to hear we were able to secure a room for you. Thank you for being a loyal Best Western Member over the years, it certainly has its perks any time we have the possibility to upgrade you, we will. Thank you again for staying with us and leaving a generous review of your experience. We hope you will return and wish you well in your travels until that time!

"my stay"

5
06/09/2017

I felt safe and and comfortable in the room. Breakfast gave a lot of options and was fresh. Would definitely stay here again. Staff was helpful in directing me to a restaurant in the evening. Very enjoyable!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello charlenew595, Thank you for staying with us and leaving such generous, positive feedback. We are happy that breakfast was a highlight and that you would consider returning, your patronage means a lot to us and familiar faces are always nice to see! We hope to see you again and thank you for choosing the Best Western Pocaterra Inn.

"Good value for money"

4
05/09/2017

My husband and I recently stayed overnight at the Pocaterra Inn for an anniversary getaway. We like to stay in Best Westerns but haven't used one for a while because we often find them to be pricier than similar hotels in the areas where we are stopping. In the case of this hotel though, we got good value for our money. Often in resort areas it is hard to find accommodation that offers you free parking, free breakfast and/or free wifi but here we got it all. The lobby area is nicely decorated (and it was lovely to see complimentary cookies here for snacking on later). The reception desk is a bit tucked away but we got fabulous service from the young gentleman when we first arrived. We were there a couple of hours before the official check-in time of 4 pm and, although the room we were tentatively assigned wasn't ready, he offered us the choice of a similar room across the hall which we decided to take. It was a good-sized room with 2 queen beds and an easy chair and, although it was on the highway side of the building, we weren't bothered by any traffic noise. The room was clean, the beds comfortable. There was a good choice of food for breakfast and staff made sure that everything was well stocked, frequently adding to the items on offer. Some other reviewers have stated that they thought the room rates were on the high side but after looking at a number of other options in Canmore, I think they were right in line and, in a number of cases, were actually lower. My only minor complaint was the elevator which was extraordinarily slow, especially at times when a lot of people were on the move - better to take the stairs! I certainly wouldn't hesitate to recommend the Pocaterra to others and would definitely consider staying here again.

"overnight stay"

1
05/09/2017

First the room key would not work ,very rude front desk employees, dirty room, broken curtains ,ask for help - the front desk looked at me as if I was a nothing - and was annoying them. All previous stays have been excellent - do not know what happened to your quality service as a Best Western Hotel.

"Best Western Pocaterra Inn, Canmore, AB"

4
05/09/2017

Very nice place to stay & would stay there again. Friendly staff and enjoyed my stay. Clean and comfortable rooms. Would definitely recommend to family or friends. The hot breakfast was a definite plus! I did not use the swimming pool or their Fitness Centre, but it was nice that both were available.

"Comfortable stay at great value"

4
30/08/2017

During this vacation trip stayed in 6 different hotels, Best Western is great value for money and comfort. Breakfast is served till 11 am which is good, selection of breakfast items is good. Internet works fine.

"Best Western Pocaterra"

5
28/08/2017

We stayed here at the end of our week. We had already experienced cabin life and were tired from a week of hiking, driving, and sight seeing. It was nice to return to hotel amenities. This hotel is conveniently located - Just 18 minutes to Banff. Had a great night's sleep!

"Great Place to Stay!"

5
26/08/2017

Very clean, great parking and helpful staff. The breakfast was tyical of Best Western ammenities and was good as usual. The location was great with a very nice view of the mountains from our deck. I would stay here again!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hi E9407PBpeterp, Thank you first and foremost for choosing our property. We are grateful for your glowing feedback. We are very happy to hear you would consider a return visit! Familiar faces are always nice to see. Safe travels and all the best to you.

"Very nice hotel, friendly staff"

5
25/08/2017

Comfortable room, friendly staff. Great views of the mountains. Close to restaurants, within walking distance. We had a very good breakfast which was included. Warm cookies in the lobby in the late afternoon was a nice touch.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Larry S, Thank you for staying with us. We are delighted to read that you found your room comfortable and that the staff stood out. All of your positive comments do not go unnoticed, much appreciated. All the best and safe travels.

"Popular and therefore pricey for value"

3
22/08/2017

Good location, just off the #1 and a short walk to many restaurants, grocery stores, shopping. Canmore is a very pretty and touristy town therefore this hotel is popular and therefore pricey for the value, especially in peak season.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Rose2364, Thank you kindly for your positive feedback. We are very pleased to hear you enjoyed stay and the Canmore area. It is certainly peak season, prices are the highest of the season town-wide between July and September, annually :). We hope to welcome you back for a future stay. We appreciate you and thank you for choosing our property in a very competitive market. All the best and safe travels to you and yours.

"Great Hotel for families!"

5
22/08/2017

We have stayed at this hotel quite a few times, as Canmore is one of our favourite spots. The Best Western is near paved walking trails and many restaurants. It has clean spacious rooms and good breakfast.and the staff are always helpful and friendly. Our son finds it more wheelchair accessible than a lot of hotels.

"Vacation in the Rockies"

3
21/08/2017

We stayed at the Best Western Pocaterra Inn July 10-12, 2017. Perfect location. Restaurants were only a short walk, or drive away. Drive to Banff, Lake Louise was not an issue. Morning breakfast was very good. Our room was on top floor. The building has central air. The aircon equipment at each end of the hall is very, very noisy. We would recommend a room toward the center of the building

"Great staff, great rooms. We had a fine time here."

5
21/08/2017

The Best Western Pocaterra Inn is a fine experience. Right from the huge, bright, very clean foyer, to the courteous, professional and caring front desk staff, your experience will start off perfect. We had an upgrade as Diamond Rewards members to a deluxe room. We had number 412, and it was a great room. Thank you. Breakfast was really fine too. And all the staff, even those we just met in the hallway were really cheery and friendly. Please thanks all of them for us.

"Good location in beautiful Canmore"

4
19/08/2017

Good hotel with views of the mountains. Great pool and breakfast was included which is a plus. Comfortable beds and rooms were pretty clean. I will mention that the housekeeping staff needs to clean the vents and dust the lamps otherwise the room was clean. Three times during our stay there were no towels at the pool which was unfortunate. The cookies and beverages in the lobby during the day were a nice touch and the kids loved them. We would stay here again.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Rhonda3439, Thank you for staying with us and leaving such a positive recollection of the experience offered. We are very pleased to hear you enjoyed our brand new mattresses and box springs. We appreciate the comments regarding vents and lamps and your feedback has been passed on directly to our Housekeeping Manager. We strive for greatness and we thank you for your assistance in providing the feedback for improvement. We hope to see you again and thank you for choosing our hotel. All the best and safe travels to you!

"Choose somewhere else"

2
17/08/2017

In for my sons wedding. We felt like an inconvenience to the check in agent. So rude, not again will I put up that kind of attitude. Started the wedding off on a sour note. Breakfast was poor, rubbery eggs and cold, leathery waffles. Next night stayed in radium at motel that put BW to shame for half the price.

"Clean comfortable location"

5
17/08/2017

As i read staying in canmore was the best option for us. Great staff,clean,pool and slide seemed a hit with the children. Really good breakfast. I would stay again when visiting. Good wifi since we did not have data service in canada

"Great stay"

5
17/08/2017

We stayed here as part of a Rockies tour for two nights. The room was comfortable and clean and the staff were friendly. Room had a large bathroom, fireplace and 2 queen beds. Approximately a 15-20min walk to downtown Canmore and about a 15-20mjn drive to Banff. Breakfast was good and had plenty of choices. The hotel also has a pool with a waterslide that can be used at set hours. Would definitely stay again.

"Would stay again!"

5
15/08/2017

This property was very welcoming. The parking and front entry is a little awkward due to the small space and people hang out and visit so you have to worm your way through to lobby door. This property did not show up under the BW mobile app so we had to stop to check out availability before anything else. Breakfast was nice but for those who can not digest cheese the main meal was disappointing. Our AC froze up but once reported the maintenance man showed up within 5 minutes and got us up and running. Overall we would stay there again.

"Brutal customer service."

1
14/08/2017

The staff at front desk where extremely rude, and would not listen to our concerns. The hotel itself was Ok it was the nasty staff that made this a terrible stay.i would not recommend this hotel to anyone unless you enjoy being yelled at.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello F4628RXmarks, We are sorry for the experience you are describing. Prior to arrival, we were provided specific instructions regarding your payment to which we followed. Upon learning that you were not going to be paying with gift cards as mentioned, we must then take a pre-authorization to ensure payment is guaranteed for the room when you are within the cancellation window. Once you were able to provide the gift card number, everything was to work out as originally intended. We do not yell at our guests, but will protect our employees from abuse when they are doing nothing but their job as requested. Your reaction was not kind and not noted in the review. We thank you for the comments and are sorry that everything did not flow as we consider standard. We requested cooperation and understanding based on the circumstances of your booking, and were met with resistance and hostility. We apologize for any hard feelings and wish you well in the future.

"This was a good place to stay"

3
10/08/2017

A decent hotel. It was reasonably clean, Loved the fact they replaced the rugs with laminate flooring, in the rooms we stayed in. House keeping could use some instruction on the concept of cleaning behind the headboards and and furniture, but still ,all in all clean place. We stayed as a family group in multiple rooms, so the condition of the rooms varied somewhat .The pool area with the water slide was great for the kids . A smaller hotel, which was nice for a more relaxing stay. As for value for your money, I would say your going to pay more for a average room, but that being said it is a high tourist area .

"Good hotel, good location and amenities. Way too pricey."

4
10/08/2017

This was the only property I could find for the travel dates. Was exorbitantly priced. Easy access to Banff and convenience stores. Located next to Trans Canada 1 Hwy. Good hotel with amenities otherwise.

"Good place for Banff visit"

4
09/08/2017

We could not find any other place in Banff, this place saved us. As a frequent travelling family, we know what to expect at best western. The difference is this one has a balcony, you have mountain views from there.

"Great Value"

5
08/08/2017

Second floor--facing mountains---large room---fireplace---balconey--laminate floors. Clean--great service---okay breakfast--price reasonable. Nice pool and grounds. Fires in BC were a problem for Banff trips. Had 2 good days out of a week.

"It is a good experience to my family."

5
04/08/2017

When we checked in, we were offered two rooms beside the workroom. Hot and noisy there! We decided to change the rooms. The front desk girl did without hesitation. The whole building looks nice. Our rooms are comfortable. There are a lot of choices for breakfast. Parking is convenient. It takes 20 min to get to Banff.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello ChenXin F, Thank you for staying with us and reflecting on a positive experience we provided. We are happy to hear that you addressed the concerns of your room location and they were dealt with promptly. We hope to see you again, until then, thanks again for your stay and generous review!

"Honeymoon"

4
03/08/2017

My husband and I spent our honeymoon in Canmore. This hotel was great!! The room was beautiful. We had one with a fireplace and a balcony. It was very clean. The location was great. It was just a short drive to downtown and 15 minutes from Banff. The breakfast was ok but I have had better. I would definitely stay here again!

"Newer Hotel"

4
01/08/2017

Everything was well kept up and the cleanliness was impressive. The hot breakfast was a little repetitious but good quality. Wide choice of breakfast items including large bowl of fresh fruit cut up, boiled eggs, apples and oranges, yogurt and toasted items.

"Good option in Canmore"

4
01/08/2017

The hotel is really nice, they offer complementary breakfast and internet. The rooms are clean and have fireplace. The only inconvenience is that the check in time is 4:00PM. If you plan to stay at this hotel, plan a late arrival.

"vacation"

2
26/07/2017

disappointed in the quality of this hotel in terms of pricing, accommodations ,and hotel breakfast . Didnt feel the hotel offered good value for the price that it charged for overnight stay. Breakfast was mediocre at best.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello G7284XVjohnk, Thank you for your feedback. We are sorry to hear you were disappointed in your stay. Pricing for accommodations across the Bow Valley is at the highest of the season, as we are season town with an overwhelming demand for rooms during summer months. We hope to welcome you back for a future stay, to exceed your expectations the next time around. Thank you for staying with us.

"Be Carful at check in"

3
24/07/2017

Good hotel. Ensure you get the room you asked for and are paying for. Hotel staff and location are very good. Needs updated decor. Recommended for young families, great water slide. Hot Breakfast needs improvement.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Rick K, Thank you for choosing our property. We are sorry to hear you found the decor to be dated, but that is certainly something we have addressed and have a plan in place for. We sincerely appreciate the kind comments regarding staff and our property's location. We hope to see you again in hopes of exceeding your expectations.

"Great hotel in canmore"

1
20/07/2017

We really enjoyed this hotel in beautiful Canmore. Comfortable, clean rooms, great breakfast and very nice pool. The kids loved the water slide! We found the staff very friendly and helpful, and would definitely plan to stay here if we were in the area.

"Wonderful hotel for long or short stays in the Rockies"

4
20/07/2017

This was our 13th summer in a row staying at the Best Western Pocaterra Inn. We're always pleased to see improvements and changes to the property each year we return. The only downside is the price raises every season (we paid $377 per night this year and $244 for the same time period last year). I still recall when $170 per night during high season seemed like a bargain less than five years ago. The hotel has replaced the carpet in all guest rooms with linoleum in the last few years. This is a welcome change, but unless you're staying on the top floor, you can greatly hear people move around chairs. I would suggest some felt pads for each leg of the two chairs provided in each guest room to minimize the noise to guests below. Another change I would suggest is the pool hours on Sunday nights. For as long as we've stayed at the Pocaterra Inn, the pool has always closed at 10 p.m seven nights a week. We saw this year that the pool closes at 8 p.m. on Sundays, which we found very puzzling. We checked in on Sunday evening and were unable to use the pool upon arrival, along with several other guests with children who didn't understand why it closed so early. Especially during the summer months, the pool should remain open until 10 p.m. like every other day of the week. The front desk agent couldn't offer an explanation as to why the hours had changed, but agreed it didn't make much sense.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello ChrisTraveller204, Wow! Thank you for a detailed recollection of your experience over the years. We certainly appreciate the patronage. Prices have increased in the market substantially with the overwhelming number of rooms being booked in Banff. We still try and pride ourselves on being substantially lower than the Banff area, 20 minutes away but we do understand what you are saying. We apologize for the pool being closed at 8PM on the Sunday, as the hours are supposed to be until 10PM daily. If the pool has to be closed early it would be something which involves extra cleaning or maintenance required to the area. We hope to see you again and thank you again for everything. All the best.

"Great accomodation for long or short stay"

4
18/07/2017

Good accommodations, clean and friendly staff, Location is good, but a bit far from downtown and eateries so need a cab or vehicle, Breakfast is a definite step up from the traditional :continental" breakfast, but it should be for the vastly inflated price they charge for one night.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello KentP950, Thank you ever so kindly for reflecting on your experience with us. We appreciate all of the kind comments towards our room atmosphere and team of professionals. We are pleased to hear you enjoyed everything and that complimentary breakfast was a highlight. Prices are the highest of the season Bow Valley wide, due to an overwhelming demand for rooms in town. We hope to see you again and thank you for choosing our property. All the best!

"Overpriced"

2
17/07/2017

Pool was dirty and the value isn't there for what is charged. I paid $400.00 and have stayed at a lot of Best Western hotels at a lesser pricing point and was disappointed. I have spent a lot of time in Canmore at other hotels which are more reasonable with equivalent services.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello thomascI6565CC, We are sorry you did not enjoy your stay. Regarding the pool, the pool is checked both first thing in the morning and last thing at night for chemical levels, then balanced from there. We have an automated system which also runs through the day provided by EcoLab, monitoring the pool levels for dangerous contaminants. Should there be any notifications resulting in us having to close the pool because it is unsafe, we absolutely would (and have to). We do also clean the pool twice per year for a deep cleaning. The pool is drained completely scrubbed down by hand with brushes by a team or 2-3 and then refilled when completed, this process takes approximately 3 days to complete. We will be passing your feedback on to the Maintenance Manager as your concerns are very important. The prices in Canmore are at the highest of the season, town-wide. The prices are determined by the market price in comparison to Banff and other competitor hotels. We are sorry the value wasn't provided. We hope to provide you with a superior experience should we be presented the opportunity. Thank you again for your feedback!

"Good service"

4
05/07/2017

Very good hotel in Canmore suitable as a base for visiting Banff. My son loved the pool with slide. Rooms were spacious with a nice coffeemachine. Breakfast was guite abundant with a good selection of food. Staff very nice and helpful.

"Inn & Village"

4
04/07/2017

Very nice, would recommend and go again, good quality for money & very nice town - not congested like Banff....great view from our room and amenities close by. Of course, it's like any tourist place, it's a trap.

"Excellent stay"

5
04/07/2017

Excellent property, great view of surrounding mountains, enjoyed our stay. Continental breakfast was great. Canmore is just a 20 min drive from Banff along highway. Much more affordable than Banff hotels. Room was clean and comfortable at this BW.

"Comfortable stay"

5
01/07/2017

It's a reasonable hotel considering the setting. It's clean, welcoming and staff all friendly. Kids love the water slide and the pool. Jacuzzi was good temperature and big enough to fit 8-10 people. Our rooms were all relatively big compare to same best western in United States. We had two double bed with sofa bed on our first visit. Then two double beds with a cot on our second visit. It's extra $20 to rent the cot. If you tell front desk you don't need room cleaning the next day, you can get $5 gift card for either Starbucks or Tim Horton. Our three families who travelled together all very happy with this hotel.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Tina K, Thank you for the generous review! We are pleased to hear that the kids had a great time in the pool area and were able to make the most of it! We are delighted all 3 families traveling had a similar experience! Thank you again!

"Great option"

4
30/06/2017

Free parking. Modest lobby. Larger than usual room. Beds comfortable. Defined microwave and fridge area- fridge only and was not very cold. Pool was warm but got cooler day by day. Hot tub .... hot. Breakfast had decent selection. Some rooms have a balcony.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hi 1mar2, Thank you for staying with us! We are happy to hear that everything suited your needs and you enjoyed your stay. We hope to welcome you back for a future stay and thank you again for choosing us!

"Mountain living"

5
28/06/2017

Room was large and the bed very comfortable. The location is a beautiful one with nice views of the mountains. The breakfast was served hot and there were a number of choices. The staff were friendly and helpful.

"Great Alternative to staying in Banff"

5
27/06/2017

We stayed in this hotel for 2 nights while exploring Banff and surroundings. We were very happy with our choice. It saved us quite a bit of money and was only 15 minute drive from Banff. Things we liked: Good clean rooms, many with a nice view on the mountains. Indoor pool with a slide (fun even for adults!) (Very) Hot tub Decent restaurant in the lodge next door (Wild Orchid or something along this line) Customer service was great. It also has a sauna (we didn't use). Breakfast was included. It was filling, but nothing to talk about.

"Our stay in Canmore"

4
27/06/2017

Overall, the hotel was very good, staff were excellent and helpful throughout. Room, facilities were excellent and clean. A hotel bar would be a useful addition for residents. The swimming pool and leisure area was a very nice addition after a long day sight seeing.

"Easy location"

4
26/06/2017

Room was clean with a lot parking. Not far from Banff city and close to grocery store, Safeway. Pool area was good, my kids enjoyed it a lot. Break was good enough. Lobby wa missing complimentary coffee but Tim Hortons,Wendy's and McDonald in walking distance.

"Great hotel"

4
26/06/2017

This was a great hotel- highly recommended. The breakfast options were impeccable and the beds were extremely comfort. For a high price point, I don't expect anything less. They had a great fitness centre and the pool was excellent as well

"Always a pleasure"

5
22/06/2017

We always enjoy staying at this hotel when we head out to the mountains. It suits all of our needs and the staff are always pleasant. We went as a couple this time but normally have our kids. Ideal for families!

"great hotel"

5
22/06/2017

the staff was awesome and hotel was very clean. breakfast was very good. the only thing I had complaints about was the elevator which was slow and had a mind of it's own. I would highly recommend this hotel, I have been to many hotels even in the Canmore area and this one is tops.

"Pet friendly"

4
21/06/2017

We stayed at this hotel for only one night on our way into Calgary. I chose it primarily for the fact that it is pet friendly. We were pleasantly surprised when we got to our room as it was nicely reno'd with laminate flooring...perfect for our puppy! The room was clean and spacious and beds very comfortable. It also had a fireplace which added a nice touch. We were also surprised by the breakfast as many hotels have only the basics. This one offered a rather large variety including eggs, toast, waffles, cereal, muffins, fruit. Lots to choose from. Definitely recommend this hotel if you are looking for a good pet friendly place to stay.

"Great Location"

5
20/06/2017

I spent three nights in the hotel this June found it to be a comfortable and well managed hotel. I liked that the breakfast was open until 11:00. It doesn't get dark in northern Canada until past 10:30pm so there was no chance my kids were waking up early. The gas fireplace was a nice touch to the room. The location is right off the highway exit so heading to and from the parks is easy.

"Nice place to stay with kids"

5
19/06/2017

This place provides breakfast which has relatively good quality. There is swimming pool, hot spot, sauna, water slide, fitness center. Also there is free cookies and ice teas. Parking is free. Internet speed is fast. Staffs are nice. Room is clean and has microwave and refrigerator.

"A very comfortable stay."

4
16/06/2017

Review is based on a decent hotel with all the required amenities one can ask for - free parking, quick check in, ok breakfast (eggs should have been better and edible), cozy waterslide pool, comfortable room with fireplace, fridge, microwave and so forth. Availability of complimentary cookies in reception is a nice touch. Receptionist very courteous and helpful. Laundry was very convenient. Safeway for groceries a 5 min drive as well as a fully stocked wine and spirit section! Wendys, Tim Hortons and fuel pump a stones throw away. Only downside was the ground floor room. View was the parking lot. Ensure higher floor rooms are requested for in advance. Otger than that hotel located in the basin of the grand rockies with Banff 15 min drive only. Overall a very comfortable stay. Would come back again.

"Comfortable room with beautiful view."

5
13/06/2017

Beautiful, comfortable, clean, quiet room. Enjoyable experience. Wish we could have stayed longer. Beautiful view of the mountains from our room and balcony. Lovely master bedroom and bath with comfortable king bed with canopy.

"Canmore Pocaterra Inn..Great value"

5
13/06/2017

Canmore Best Western sits in the midst of the Canadian Rockies... magnificent location. Close to Banff without the traffic.. great selections for breakfast.. wonderful staff...terrific value for the area.

"Nice stay"

4
11/06/2017

This was a very nice and clean hotel. Breakfast was very good. The staff here were super friendly and helpful. It is about 20 minute walk to downtown area and there are numerous restaurants within walking distance. Also wide walking area to keep you off the well traveled street. Easy to get on Highway 1 to head to the park.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello kat234-12, Thank you for the kind and generous review left about your experience! We are pleased to hear that you had good encounters with our hardworking and passionate team! We hope to welcome you back as a return guest and thank you again for choosing us.

"Best Place to stay in Canmore"

5
11/06/2017

This location is a great place for comfort, scenery, quiet and service excellence. Away from the noise of the railway and quite close to all you might need on your trip whether it is business or pleasure.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Alex G, Thank you for taking the time to reflect on your positive experience with us. We are pleased to hear that you were comfortable and had the great views/service levels expected! We hope to see you again and thank you for making us your choice for the Canmore area.

"Amazing "

5
07/06/2017

Loved our time here. Friendly staff. The breakfast staff each morning came to let me know what was gluten free each day. No fuss just caring, even telling me tips for places to eat in town. The pool was great, just the right size......best waterslide.....soooooo fast according to my kids. Comfy beds. Cosy fireplace, which crazily we used the one day we got snow! Ha! We will definitely be back. We miss out home in the mountains already. Thanks so much to all the staff

"Awesome place to stay"

5
06/06/2017

Great hotel to stay at if you're in the Canmore/Banff area. The staff are very friendly, the breakfast has lots of options, the hotel is very clean and the rooms are spacious and very comfortable. I love staying at this hotel.

"beatiful views"

5
05/06/2017

We stayed here for 3 nights & very much enjoyed the beautiful scenery. The fourth floor is an adult only floor, so it was very peaceful. The balcony was extremely private with a lovely view of the mountains. It was the best view from the throne that I've ever seen! Terrific breakfast & cookies with hot chocolate in the lobby in the evenings. Free newspapers as well.

"Friendly and clean"

5
04/06/2017

Staff are always helpful and take time to recommend different outings, Hotel is always clean. I stay here every week and have not had a bad experience. Pool and hot tub are usually 100% in working order and clean.

"Great Place to Stay in Canmore"

5
02/06/2017

The Best Western Pocaterra is a great place to stay in Canmore. The breakfast is excellent and the staff are very friendly and helpful. The rooms are very clean and comfortable. The Legacy cycling trail to Banff is right outside the door.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello BJP52, Thank you kindly for choosing our property and leaving a great review of your experience with us. We appreciate the comments regarding our complimentary breakfast, staff and rooms. We hope to see you again soon and thank you for choosing us! All the best, safe travels!

"Excellent value"

5
01/06/2017

Wonderful hotel clean and very friendly staff. Great beds, pillows and linen. Breakfast was fantastic. We have been from a Fairmont hotel to the Best Westin Hotel Canmore and we are just as satisfied. Excellent value for money. Would go back anytime I pass by again

"Exceptional Hotel"

5
30/05/2017

Great place to stay in Canmore. Very nice Hotel. Wonderful staff. Breakfast was excellent. Pet friendly. Rooms very clean. Nice view of the Mountains. I highly recommend this Hotel and will certainly stay there again.

"Loved every minute!"

5
28/05/2017

A gorgeous hotel with amazing staff. We had a top floor room with fireplace and balcony. The view was amazing and the room was just as amazing. Hot breakfast every morning and the pool & hot tub were great! We will definitely be back.

"Great Place to stay"

5
28/05/2017

We enjoyed this hotel. Friendly staff, extremely clean, great breakfast. Pool and waterslide an added bonus. There is no question we would stay here again. A balcony room would be a bonus for longer stays. We've stayed in a lot of Best Western Hotels and this is definitely my favorite.

"Absolutely delightful!"

5
26/05/2017

My friend and I spent 3 nights in Canmore this past week while on a sight-seeing trip and stayed at the Pocaterra Inn. Our experience there was wonderful! The check-in went very smoothly and all of our requests were honored; we got a room with a fireplace and a balcony! They even give you either a $5 Starbucks or Tim Horton's gift card if you agree to make your own bed and reuse your towels, so we opted for that and got to use them at the Tim Horton's right by the hotel! The room was spotless and the linens on the bed were crisp and fresh-smelling. I loved having a mini Keurig in the room and the coffee supplies were very well-stocked. I was very impressed with the breakfast bar; it had one of the biggest selections of breakfast items I've ever seen at a free breakfast bar and it varied each day so we had choices instead of the same thing each day. The staff there kept it clean and replenished at all times and they were very friendly and efficient. I also enjoyed the fresh cookies and fruit in the lobby each afternoon. I would stay there again in a heartbeat and highly recommend it to other travelers!

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Daphne B, Thank you for taking the time to reflect on such a positive experience you had. We are so pleased to hear that you enjoyed your stay at the level we strive for! We are happy you enjoyed the Green Rewards Program, breakfast selection and room features. We appreciate the commendation and hope to provide you with another great experience in the future!

"Friendly staff. "

4
24/05/2017

Stayed here for a visit to Banff national park! Convenient location. Easy getting around if you rent a car to drive through the national parks. Decent rooms. Decent breakfast. There are enough places around town for food.

"Friends weekend"

4
22/05/2017

Hotel was great! Rooms comfy, 15 minute beautiful walk to town center. Staff was helpful. Pricey on the weekend. We stayed a Thursday-Saturday. Did not eat breakfast or pool but enjoyed our room. I like that it is pet friendly , for next time!

"Great value hotel"

5
21/05/2017

Great hotel for family. Fireplaces, waterslide, jaccuzi, generous and varied breakfast. If you arrive around 4PM, there should be complimentary apples, oranges and home made cookies upon arrival. The driveway had just been redone, but park at the back for easier access into the hotel with rollaway luggages and stuff (luggage carts available at the entrance). Staff is pleasant all way around (desk, cleaning, breakfast). And to top it off : the view. We faced the main street and on the third floor, it is quiet. A train passes by but does not blow its horn. McDonalds and Tim Hortons are just around the corner. And a bike path that leads to Banff is just across the street. Would return for sure.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello CKNoel, Thank you for your generous 5 star review! We're delighted to hear that everything was well received and that you enjoyed your stay. We are glad to hear that you enjoyed the views and location of our property. We hope to see you again and thank you for taking the time to leave positive impressions!

"Poor Management!"

3
21/05/2017

We stayed at the Best Western in Canmore for 2 nights. When I had booked I had requested a room away from the elevator. Our room was right beside the elevator so we asked to switch. They could not accommodate a change. The staff assured me this was a quiet hotel and there should be no issues with noise at night. So we settled in. The room was very clean and spacious for our family of 5. The first evening we were at the hotel our kids went swimming and they wanted to use the hot tub. But there were 6 adults just sitting in the hot tub and drinking, even though there were several signs with no food or drink or alcohol on pool deck. we mentioned this to the front desk and a young man came and talked to them, not sure what was said but after he left, the group brought in more alcohol and hid it under towels. So we packed up the pool for the evening. I emailed the hotel to let them know how disappointed we were with the pool situation and I have not heard from them yet. Also we asked to speak with a manger before we checked out and she was too busy to talk to us. The hotel is not sound proof and hall ways are noisy. We could hear the people above us at 5:40 am one morning and 6:30 am the next morning, it sounded like they were moving furniture. We did laundry on our second evening at the hotel and Nelson was very helpful and plessant to deal with. And our check out was plessant with Jessica. Other than Nelson and Jessica the staff were not friendly. we have experienced much friendlier staff on our 9 day trip through Alberta. I am very disappointed with the lack of response from the manger and the lack of respect for the rules of the pool area. We will not not stay at this hotel again. The rooms were nice, breakfast good, but rooms not sound proof and very poor management.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Connie H, Thank you for taking the time to provide feedback of your experience, both positive and negative. We apologize for the behaviour of the guests who decided to take it above and beyond to break the rules. We appreciate you bringing it to our attention and are glad to hear that someone went to speak to them. Should guests continue to break the rules, we do have a phone located off-set near the stairs as well and can be contacted at any time to follow up should it continue. If we are unfortunately unaware that it is continuing, it is difficult to resolve the problem until that moment. Most people would stop then and there if told by hotel staff that it is not allowed, so we give our guests the benefit of the doubt unless we do hear otherwise. We appreciate you staying with us and are sorry the issue was not dealt with better.

"Nice Hotel"

4
21/05/2017

The hotel is clean and stylish.The are friendly and helpful receptionists There is an excellent restaurant where we had breakfast and dinner. Food was very good and great value for money and service is attentive and efficient. Room itself was well equipped and comfortable. There is a beautiful inside water park. We really enjoyed hot tub and water slide. We strongly recommended the hotel.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello elena703, Thank you for taking the time to leave a generous review and such positive feedback. We are pleased to hear that you had good encounters with our staff and service levels. We appreciate the commendation and hope to see you again!

"Predictable good experience"

5
17/05/2017

We stayed in a deluxe room & enjoyed it very much.It had a gas fireplace & bathroom had a jacuzzi tub & spacious shower. The quality of bath products (included shampoo & conditioner, soaps, lotions ect) were of high quality. The room was quiet & had a balcony with a great view of the mountains.

"No Red Rose? Pity!"

4
17/05/2017

Stayed here one night, May 15th. Room was big, clean and comfortable. Housekeeping staff very friendly and helpful. Traffic noise on the north side. Desk person at 11AM did not appear as friendly, nor was the male who gave us our keys later in the day. Breakfast was very disappointing. Cremated sausages, rubber omlettes and cardboard waffles meant I was stuck with toast to eat. I wanted black tea, not the 6 options offered. The female kitchen staffer snapped, "What's there is all we have!" At checkout, a non-uniformed person asked if everything was OK and I said it was, except I couldn't have tea with my breakfast. She said there was tea offered. I said I couldn't drink any of them - there was no black tea. I told her there was Red Rose black tea offered in the room, but not at breakfast. She said that was Best Western policy. Absolutely nonsensical! Pity!

"Mother's Day Getaway"

5
16/05/2017

My mom and I stayed here on Mother's Day weekend of 2017. I was delighted by the Charming dacor, friendly staff and terrific breakfast! We decided to forgo the pool and take a dip in the band Pot Springs instead however the water at the hotel pool did look very inviting. I would recommend this hotel as a great stay for family or friends!

"Google rates before going in. They charge June rate's for may stay's and for your base room two queens low end beds . Ar"

1
16/05/2017

Should have googled rate's before going in . Late in the evening though the gentleman at the desk told me was last room. Funny how it was a base pet room usually 1 of the first rooms to go as they charge $136 rate. Plus if you have a pet it is 10 per pet so 2 pets would be $156 plus tax"s. Not $256. Even as a rewards card holder plus AMA member. When confronting the front desk I was ignored like a peasant. By both the clerk and the manager . Another guest was concerned about no parking he was told to go park in the front street. He had said he wasn't going to park his new truck on the front street so they told him to park in the empty lot next door. In the dirt.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello craighZ434HP, We apologize for the dissatisfaction and confusion experienced. Unfortunately, the rates which you were offered was a Manager's Rate (15% off our rate for the evening). The rate offered was correct and it was very evident you were either looking at the wrong set of dates, an American rate quote or a weekday rate compared to a weekend rate which differ quite substantially in a leisure resort town. I was working as the Manager the following morning and was never asked to be spoken to, so unfortunately that is fabricated and I was unable to clarify in person because of this. Also asking a guest to park his vehicle in the dirt is also fabricated as the large lot located next door (should overflow parking be required) is a full parking lot and completely paved. We're sorry you were misunderstanding of the rates offered, but it is very clear that what you were looking at date wise, was not correct.

"4 night stay at Pocaterra"

4
16/05/2017

Wonderful stay at the Pocaterra. Magnificent view from the window. Fireplace. Clean. Fridge was not cold enough. No fan in the bathroom. Included breakfast was really good, even for someone who doesn't really eat breakfast foods. Cookies and juice to go 24h hours a day. Hot tub. Close to everything but not noisy or too busy. I definitely recommend.

"Weekend in Canmore"

5
08/05/2017

The Best Western in Canmore was a great place to stay. We enjoyed the free breakfast before heading out each morning and the hot tub when we got back at night. The hotel is close enough to walk to different restaurants. I would definitely stay here again.

"Pleasant stay"

5
07/05/2017

We got a room with two queen sized beds, balcony and fireplace on the second floor (there was an elevator). Very nice, and friendly staff. Disabled parking was available. A well maintained hotel. The breakfast room was great. Lots of room, bright, and clean. The chairs had arms so I could get up and down easily. Lots of good choices for breakfast, and nicely prepared. the rooms were very comfortable and clean. I highly recommend this hotel.

"I can see why it is highly rated!"

5
02/05/2017

I absolutely enjoyed this hotel. It is a very nice property that is clean and well maintained. The people staying within the next month are lucky because every room was getting new mattresses delivered while I was there. I don't know what other Best Westerns are like but this one seemed kind of luxurious. We had a beautiful balcony view of the mountains and I loved how there was a fire place even if we didn't need it. The beds were very comfortable but I did find the blanket a bit thin for me. It was not a big deal because I asked for extras for my second night. Breakfast was not bad. It was the kind of quality you would expect for this type of hotel. It included most of the basic items you'd find on a typical breakfast menu. It was also free which was nice. I love how they had a basket of freshly baked cookies for guests daily. That was pretty thoughtful. You also have the option of forgoing housekeeping and in exchange getting a $5 gift card for either Starbucks or Tim Hortons. It is only one gift card per room and not per guest though. Parking is free. Location is awesome. It is very close to town centre by car but you could walk 20- 30 mins to get there. It's also a short 20 min drive to banff. The staff were all hard working and pretty friendly. Overall, I had a wonderful and peaceful stay here. The price is phenomenal if you book early enough! I'd love to visit again.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello bellamia88, Wow! Thank you for taking time to reflect your positive experience in such detail. We are grateful for the time you took in reviewing our hotel. Regarding the mattresses, we are about halfway complete and expect to have all of the mattresses turned over within 2 weeks time of response to this review. We are glad you noticed the efforts of our wonderful team we are thankful to work alongside each and every day. We look forward to welcoming you back and hope to provide you with an even more superior experience.

"Awesome place"

5
30/04/2017

Fantastic location , Heather atfront desk very polite, courteous. We originally planned on one night but it was so nice we upgraded to a king suite for a second night. Room had 2 sided fireplace and 2 bathrooms, so happy love the place. Will be back definitely thank you

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello 738lmj, Thank you for staying with us and taking the extra time to review your experience! We are grateful for such positive words towards the staff and room provided. We look forward to welcoming you back, friendly faces are always nice. Take care until that time!

"Nice hotel"

4
30/04/2017

Very nice hotel, friendly staff, the free breakfast is pretty good with lots of options and 4 hot items, plenty of cereals if your kids only eat that. Very clean, pool area looks real good although we didn't use it. Only downside is being woken up early by a barking dog on the Sunday, not a fan of that at all, but the hotel is very nice and everything else was great.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Chug48, Thank you for staying with us and reflecting on a positive experience! We are pleased to hear that you enjoyed the complimentary breakfast provided. We are sorry about the other guests' dog who happened to wake you up. Should there ever be any concerns, including with other guests in house, please do let us know while in house and we will do everything we can to rectify the concern. We hope to see you again and thank you for choosing us! Take care.

"Great Place to Stay in Canmore"

5
26/04/2017

Recently spent 2 nites in Canmore on our way to BC and our return. We were very happy with our choice. Staff a friendly and helpful. Pool and hot tub very nice. Rooms clean and very comfortable - loved the fireplace!! Pet friendly room was excellent. We did not feel that we were put into an inferior room because of having a pet with us. Pet fee certainly acceptable. Thank your for this. Breakfast was adequate and coffee was very good. Location was very handy and easy to find after a long day of driving. Will most certainly stay here again and have already recommended as a place to stay in Canmore to others.

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello Lois L, Thank you for choosing us for your 2 night getaway on route to BC! We are pleased to read that you enjoyed the clean and comfortable stay which you deserve! Pet's are more than welcome into our pet-friendly rooms and are a great energy to have in the hotel! We're glad you and your fur-baby felt welcome as intended. All of the best to you. We hope to welcome you and your pet back for another stay and repeat experience!

"Love this Hotel"

4
26/04/2017

We have stayed here many times and we always enjoy it. Great location and we love the pool area. This last stay the pool was cold but by the time we came back from our trip to BC and stayed there again on the way home, it was fixed and was beautiful. The breakfast is great and the rooms clean and comfortable. The fireplaces are a great touch

PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this review
Hello 878cliffh, Thank you for a generous review of your stay! We are pleased to read that you "love" our hotel! We thank you for the kind comments towards the cleanliness and comfort of the rooms. Fireplaces are available in all rooms, so not to worry, should you re-book again. Thank you again for staying with us, we wish you the best!

"Family of 4 adults - 3 rooms"

4
25/04/2017

Very pleasant staff with details and services very accommodating. We were attending a wedding and were able to have some family members visit at this motel/hotel. The location was central to our needs and the rooms were quiet. Pet accommodation was reasonable. Breakfasts for 4 over two days were much more complete than many competitors offering only continental breakfasts. Recent upgrades were tastefully done and all(?) rooms had gas fireplaces. We appreciated the lack of carpeting for sanitary reasons and clean-ability. We first stayed at this location about 15 years ago which was good at the time but even nicer now.

"Excellent value"

5
25/04/2017

Very clean rooms, excellent service and friendly staff. The breakfast which was provided was quite impressive regarding the variety and quality of the food. Pool and other facilities were very clean and well maintained.

"Weekend Get Away"

5
24/04/2017

Great views of the mountain! Available facilities; Pool, Hot Tub, Sauna, Fitness Room. It is pet friendly and comes with free parking, breakfast and Wi-Fi. Room is well kept and tidy and includes fireplace, microwave, ref, TV and comfy beds with an option for a balcony. Location is just off Highway 1, easy way in and out. Excellent for transit travellers needing rest for the night. Best place to stay while exploring neighboring Banff, Lake Louise and Yoho National or Canmore. Option to walk to city centre if you are fit otherwise drive. City centre parking in Canmore is free. It offers neat shops and fine restaurants.

"A Gem - Getting it Right"

5
15/04/2017

There is nothing I could find extremely wrong. Nothing that would prevent from enjoying the stay. If you are looking for a quiet, nicely decorated and very clean hotel this is the one. See the pros and cons. My wife and I are on the road 21-28 days of each month for business and it is nice to come across a hotel that is getting it right. Pros: - Clean, Quiet and up to date decor - Breakfast is kept fresh, tasty and a variety - wi-fi is good providing your not downloading movies or streaming - Good location - Extremely friendly and helpful staff - Check-in and Check-out is quick and no hassles Cons: - Luggage carts could use some TLC. - noise coming from heating system when it starts to preheat - Rm.404

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Tim M, Thank you for such kind comments towards your experience with us. We are pleased to read that everything was perfect. We strive for greatness each day and it's very reinforcing when you feel we delivered on all fronts, we are truly grateful for such positive feedback. We look forward to an opportunity in welcoming you back again. All the best to you and your wife! Thank you again for staying with us.

"Mountain Memories"

5
15/04/2017

Great hotel. Great scenery. Awesome and friendly staff who were always there to make sure we enjoyed our stay. Rooms were spacious and comfortable. Breakfast was a fanatastic way to start our day. Looking forward to my next visit. BTW the waterslide was a great way to end the day too!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Jason I, Thank you for a great review of your stay and experience. We are delighted to read that everything went great from the room to staff encounters. We look forward to the opportunity to serve you again. All the best!

"Excellent Hotel!"

5
14/04/2017

We love this hotel! The rooms are very clean, spacious & nicely decorated. We stayed there several years ago & were equally happy on our recent stay. We were very pleased with the assistance of the receptionist who found a great rate for us when we phoned in to book. The Best Western Rewards program keeps us coming back! We know the quality of every hotel we stay in will be consistent & that's why Best Western is the first hotel we check for availability when booking.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Elizabeth S, Thank you for the kind comments and positive review on your return stay! We are delighted you returned, and experienced service levels you deserve. We appreciate the positive feedback and time you took to review the stay. We look forward to seeing you again and familiar faces are always a treat. Take care and all the best, until next time!

"Quick overnighter that blew us away!"

5
10/04/2017

We booked this hotel for a one nights stay in Canmore. It was a little ways away from downtown, maybe 4 blocks, but for the value it was worth it. The rooms were beautiful and offered a gorgeous view from all sides. The beds were comfy, and we had a nice fireplace that put out lots of heat to warm up. The pool was lot of fun for my kids and there was even milk and cookies in the lobby before bed! The thing that blew us away was the breakfast. Oatmeal and yogurt bars, lots of fresh fruit, gluten free options, and the pastries were so yummy. Only downside was my room was facing the railway tracks and I could hear it all night long. Maybe thicker curtains would help?

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Liz R, Wow! Thank you for such positive feedback! We are pleased that the location did not discourage you from enjoying your time in Canmore. We are pleased to read that you enjoyed the room amenities, bed and breakfast. We look forward to an opportunity in welcoming you back, should you return! Safe travels.

"Great Value. Enjoyed the stay and will return. "

5
10/04/2017

Stayed 2 nights. Hotel is the best of both worlds because kids got to ski during the day and play on water slides in the evening. The water slide is well maintained and the joints don't give you any meat slicing on the way down. It's right next door to Tim Hortons and Craig's Waystation which adds extra breakfast options. It's on my fav list because it's an Airmiles redeemable location. On the negative, the stalls are a little too skinny in my opinion and could cause issues with dinged doors. I also found the pool a little colder than my previous stay (but the hot tub was nice and hot :-) Excellent value over something similar in Banff. Will return.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello geminiRX, Thank you for a great review. We are pleased you got great use out of the water slide and that the kids had a blast! If you have return and ever have any concerns with parking, please let a staff member know and we would be pleased to offer 2 alternative options which are very close to the hotel :) We hope to welcome you back again and thank you for the time you took to review your experience!

"Pocaterra Inn in Canmore is perfect!"

5
10/04/2017

The Calgary Gillihook's knitting guild has had retreat weekends at the Pocaterra Inn twice a year for many years. This hotel is in the ideal location. Canmore is beautiful, no matter the season or weather. The Pocaterra is very accommodating to our guild, always going the extra distance to meet our requests, no matter how trivial. The rooms are clean and well maintained, the included breakfast is much appreciated, and has a good variety, and the staff is very welcoming and friendly. I would highly recommend the Pocaterra Inn for any traveller.

"Great hote"

5
10/04/2017

A little expensive but all around great hotel. Room was clean and inviting. Pet friendly was what I needed and they were very accommodating. Free breakfast, pool and water slide are added benefits. Enjoyed our stay

"Very Enjoyable Stay"

5
03/04/2017

We had a wedding in Canmore and choose the Best Western Pocaterra Inn for relatives to stay. We were all impressed with the renovated rooms and good lighting in the rooms. The staff were all very friendly and accommodating. The Pocaterra is within walking distance to downtown and the walking trails. Offer a coffee card if you offer not to have your room cleaned everyday. Super idea!!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello joane88, Thank you for a great 5 star review of your stay with us. We are grateful for such positive feedback! It's nice to read that you enjoyed the comfort of your guest room and location of property, relative to other destinations nearby. Thank you for the kind comments towards our hardworking staff. We look forward to welcoming you back, should you choose to return! Safe travels and all the best.

"Family Fun"

5
28/11/2016

Good sleep, good food. Fun times in the pool with a slid! Fun for our whole family, including our dogs ?? Staff were helpful for people like me that can't walk well. They opened up the pool at the entrance to accommodate me.

"Great location , great rooms and excellent service!"

5
24/11/2016

This location is perfect.. just off the # 1 highway to Banff, close to downtown, coffee shops and restaurants. The room ( we stayed on adult floor 4 ) is comfy, spacious and very very clean. Reception was professional . This hotel offers free complimentary breakfast( check it out! ) .. there is a waterside and pool ( however this was not in service when we were there ) but the hotel did call us and let us know. They offer free tickets to the recreation centre in Canmore which has a pool . Definitely coming back !!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello D R, Thank you for a 5 star review! We are so pleased to hear that you enjoyed everything in your room, and noticed the cleanliness of our award winning housekeeping team. We are very fortunate to work with them on our team, and thank you for noticing and publicizing their efforts! Unfortunately we do have to close the pool once per year for 4 days at a time for a deep clean, to ensure the health and safety for all of our guests using the facility. There is no good time to do this, but it has to be done. We appreciate your patience and understanding. We are happy to hear you were able to take advantage of the option to go to Elevation Place in lieu of our facility being temporarily closed! We wish you well and look forward to that opportunity in welcoming you back.

"Excellent value on short notice"

5
23/11/2016

A few weeks ago we were in Calgary at a wedding reception on a Saturday evening. We intended to head out on time to get back home to Lacombe by about midnight, but when we walked out into the night air, I was hit by a sudden urge to head to the mountains instead. We had no reservations anywhere, but it was late fall, so we thought - what's to lose? AMA membership proved helpful in getting the names of a few motels in Canmore, and the first one we called was the Pocaterra Inn. They had a number of vacancies, so we booked a room and sort of accidentally, on purpose headed west instead of north. And what a nice surprise it was to find ourselves in that lovely room - really nicely appointed, spacious, tasteful, even a corner fireplace, and a little verandah outside. And of course, no hotel gets this kind of rating if the beds and the pillows are anything but perfect! The decor theme throughout the building was something else I liked - canoeing and exploring and voyageuring and mountaineering - with a lot of the pieces actually worth stopping in the corridor or the lobby to have a look at ... I loved the whole place. We were too late to enjoy the pool, but that too looked very attractive. The hot tub would have been the perfect place to relax as the autumn sun settled over the mountains across the valley! The entire hotel - it was just what we were looking for - and an excellent value too, especially on such short notice. Oh! And then there was the excellent, excellent breakfast room the next morning! Mmmm!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello Norman N, Thank you for such a generous and kind 5 star review of your experience with us! We are grateful for your positive feedback. Your detailed review provides great insight to our guest rooms, decor and amenities. Thank you for taking the time to reflect on such a positive stay and we look forward to welcoming you back. Next time we hope you're able to make use of the hot tub! Take care and all the best in your future travels Norman!

"Nice place to stay just outside of Banff"

4
19/11/2016

This hotel was very clean, I like a clean bathroom and it was spotless. The pool was nice but a bit cool but again very clean. The breakfast was good with lots of choices. The staff was very friendly and helpful. The temperature in the room was too hot and the fan was broken.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello ourwillow, Thank you for a great review of our hotel. We are proud to read the comments about our outstanding housekeeping team and the job they performed on your room. We hope to satisfy each and everyone of our guests and sounds like we did this time around, minus what sounds like an air conditioner problem. Should this ever arise, please let us know right away so that our maintenance team onsite can resolve your issue, and we could move your room if there was no a resolution able to be put in place. We would be sure to look after you! We hope to see you again, thank you for your time!

"Very Nice Hotel"

4
15/11/2016

Stayed for three nights. Clean, roomy two Queen bed unit. Friendly staff and a quality breakfast with good variety. Price point was excellent relative to other hotels in Canmore. The pool facility looked wonderful although we didn't use it.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello Scott T, Thank you for your kind words regarding your guest room and the complimentary breakfast served in the morning. We appreciate such positive public feedback and thank you for the time you took to write about us. We look forward to welcoming you back at a later date!

"Large comfortable room."

4
13/11/2016

We were travelling in a group of 6 in mid-July and finishing up with a Rockies road trip. We stayed for two nights in 3 rooms. Rooms - rooms were large with two double sized beds each. They hotel was able to give us rooms close together so that was appreciated. Bed and linens were comfortable and very clean. Rooms had laminate floors were felt a lot cleaner than carpets. Bathrooms were large and clean. Noise - the doors were very heavy and seems to bang everytime someone goes in and out. They woke us up one morning when a couple rooms close to us were checking out very early. Location - good location. Next to the highway but no noise from outside. Next to McDonald's and Tim Hortons and a couple restaurants down the block for drinks at night (the hotel did not have a bar). We also walked one day from the centre of town (Canmore Gaucho Brazilian Barbecue) (20 min). Breakfast - basic and very busy. Check-in - Inefficient and the staff was very rude. Staff was very confused with the three rooms we booked. We booked 3 rooms for the first night under one name and 3 rooms for the second night under a different name in our party. It turned out to be a nightmare for the check in staff (and for us to having to deal with the behaviour for the staff). Not sure why the bookings were so confusing for him. We had even emailed months in advance to let them know we booked 3 rooms for 2 consecutive nights under two bookings and they responded with no problem. Unfortunately, this was not the case. Service training was definitely needed for that staff.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello FrizzyFrosty, Thank you for staying with us this past Summer and leaving a detailed recollection of what you experienced staying with us. We are grateful to hear that you enjoyed your room and the location of our hotel to nearby restaurants. We apologize for the problem(s) you experienced at check-in. I don't personally know the details of your situation and why there would have been such confusion, however I do want to apologize on the hotel's behalf for any inconvenience that you did experience. We do work hard to get things right, and it may have taken a few extra minutes to ensure there was going to be no complications for the party arriving on the next day, under a separate name. If you felt the desk agent was rude, again we apologize for this. We hold a high service level that we are proud of, and nearly all of our guest interactions are recorded and reflected as positive. We hope you return and we can welcome you back the way you should have felt the first time! We hope you had a great rest of your summer travelling, and wish you a Merry Christmas season in advance!

"What a view!"

5
09/11/2016

We traveled to Canmore for a mini vacation and choose this hotel mostly due to the excellent price we were offered when compared with other properties in Canmore but we will stay again because of the friendly staff, cleanliness and great view. We had a room on the back side with a balcony and were blown away by the absolutely stunning view of the mountains. Every staff member that we encountered was more than friendly, and always asked how are stay was and if we needed anything. To our delight upon check in we opted to do without housekeeping and were rewarded with a $5.00 gift card for either Starbucks or Tim Hortons. The property is easy to find and is located within walking distance of several restaurants.

PocaterraMgmt, Sales Coordinator at BEST WESTERN Pocaterra Inn, responded to this review
Hi Heidi A, Thank you for your positive feedback about your stay with us. Thank you for mentioning the cleanliness of the room as well as the work of our amazing staff. The green program involving the Tim's card that you partook in is based on availability and seasonality. We are happy you were able to take advantage of it during your stay with us this time. We are glad the view of the mountains was enjoyed. Safe travels!

"Good family hotel"

4
09/11/2016

The Best Western Pocaterra Inn was a good hotel for us to stay it. It was central for my husband to commute to for his conference and a good weekend getaway for the family. The kids enjoyed the indoor pool and it was nice that the hotel offered breakfast. Easy access to the highway. Good location.

PocaterraMgmt, Sales Coordinator at BEST WESTERN Pocaterra Inn, responded to this review
Hello Karina H, Thank you for your kind review. We are glad that you enjoyed our complimentary breakfast and our pool! We look forward to welcome you in the future!

"Canadian Rockies"

5
01/11/2016

This is a wonderful hotel. Our room had a gas fireplace. The furnishings were nice and comfy with hotel quality linens. We enjoyed wonderful hot breakfasts each morning with a change of egg combinations. A nice variety of other breakfast foods. This is close to Banff, without high prices. Lake Louise is within an hours drive.

PocaterraMgmt, Sales Coordinator at BEST WESTERN Pocaterra Inn, responded to this review
Hi Patricia N, Thank you for staying with us and for your kind review. We are delighted you were able to enjoy the amenities in the room as well as the complimentary hot breakfast. We look forward to welcome you in the future, safe travels!

"Good hotel great town"

4
30/10/2016

Canmore is a beautiful town, and we were overwhelmed by it's beauty...The best western hotel is a nice and clean hotel with large rooms. Breakfast is ok...not bad and not great. Shops and supermarket are just 5 minutes away, by car.

PocaterraMgmt, Sales Coordinator at BEST WESTERN Pocaterra Inn, responded to this review
Hello ItamarB17, We are glad you enjoyed our beautiful town during your stay with us! Thank you for mentioning the cleanliness of the hotel, our award-winning housekeeping team works hard to make our guests stay more memorable. Thanks for staying with us!

"Fabulous Mountain View!"

4
26/10/2016

With a stunning mountain view from our balcony and a cosy fireplace in our room, this hotel had a very comfortable atmosphere! If you stay more than 3 days, you get a discounted room rate. If you opt not to have your room cleaned, you will receive a $5. Tim's card! The hot buffet breakfast ( included) was a good variety of fruit, yogurt, eggs , bacon, breads, etc. A memorable moment was waking early and seeing the early sunrise casting a pink cast on the mountains! It is only a short drive to the business district and the tourist bureau...also easy access to the trans Canada highway!

PocaterraMgmt, Sales Coordinator at BEST WESTERN Pocaterra Inn, responded to this review
Hello meredith_c13, We are elated that you enjoyed your fabulous views and had what sounds like a spectacular time in the Rockies. We thank you for choosing our hotel! We are happy that the breakfast was enjoyed and that the location was ideal. The green program involving the Tim's card that you partook in is based on availability and seasonality. We are happy you were able to take advantage of it during your stay with us this time. We look forward for an opportunity to welcome you back and thank you again for staying with us!

"Quiet luxury in pretty town"

5
25/10/2016

Canmore is a short distance from Banff and offers much cheaper accommodation and dining. The Pocaterra Inn is a four star hotel with spacious rooms and a guest laundry. Our room even had a fireplace. The building is quite new and offers free car-parking just off the highway. Only a small charge is made for the washing machine and dryer. Good choice of restaurants in this very attractive town with soaring mountains at its edge. Staff were most helpful with suggestions. Breakfast is included and there is a wide selection to choose from. There is no evening dining service.

PocaterraMgmt, Sales Coordinator at BEST WESTERN Pocaterra Inn, responded to this review
Hello independent50a, Thank you for taking time to review our hotel. We are glad you enjoyed the facilities provided and the fireplace in the room. We do have fireplaces in every guest room, so not to worry for booking in the future! We appreciate your kind comment towards our valuable staff. We are glad we presented the experience of a 4-star hotel. We look forward to seeing you again!

"Grumpy Old Man"

4
21/10/2016

Service was very good and helpful. They have a very nice complimentary breakfast served in a nice open space. The larger rooms are very spacious, clean and nice comfortable beds. Close enough to the town if you enjoy a nice walk.

PocaterraMgmt, Sales Coordinator at BEST WESTERN Pocaterra Inn, responded to this review
Hi Z3880XVjohnl, Thank you for taking the time to reflect on your positive stay with us. We are glad you enjoyed our rooms and breakfast. Thank you for mentioning the cleanliness of the guest rooms, we are very proud of our award-winning housekeeping team. Safe travels, we hope to see you again!

"Dated decor but great stay"

4
20/10/2016

What we noticed as we walked into the lobby, was the dated decor. BUT, the desk clerk was friendly and welcoming. We asked for hiking trail suggestions and he wrote them down for us. He also said that he booked us in a room that faced The Three Sisters. Breakfast was excellent. We have been to many hotels that include a free breakfast but this is the only one that offered almond milk. For those of us with special diets, that was very much appreciated. Highly recommend this hotel.

PocaterraMgmt, Sales Coordinator at BEST WESTERN Pocaterra Inn, responded to this review
Hello HonugirlHawaii, Thank you for your review. I am happy to hear that you were welcomed properly! We are pleased to hear that breakfast was great and that we had the specific options that you required for breakfast. Thank you for your feedback about our decor, if you feel that there's anything we are missing, feel free to email me directly at [email protected], we would be happy to read your feedback. We look forward to welcoming you again in the future!

"Great setting"

5
18/10/2016

Helpful and friendly staff. Comfortable room and bed, Beautiful location with great mountain view, Convenient and good breakfast. All amenities and restaurants close by. Would recommend to everyone. Reasonable price for what you get.

"Excellent get away in the mountains"

4
17/10/2016

Booked this hotel using Airmiles. Only stayed the one night, but had a neat, clean and spacious room with king bed and gas fireplace. There almost seemed to be too much room, but if you were to go in the winter with all your ski/snowboard gear you would need it. The bathroom was clean with a large jetted tub.

"Excellent stay!"

4
17/10/2016

Very comfortable hotel .nice beds with great pillows! Complimentary breakfast was excellent with hot selections as well as pastries and fruit. There are also fresh cookies in the lobby! The hot tub and pool with waterslide make it great for families!

"Good location and great breakfast"

4
11/10/2016

The young man at check in was very friendly and helpful. He booked us in a room with a window facing The Three Sisters. I asked for hiking trail suggestions and he recommended quite a few. Our room was clean and everything was in working condition but the decor needs updating. The floor in the elevator needs to be replaced. The hot breakfast was excellent. We have been to many hotels that offer a hot breakfast but this is the only one that offers Almond Milk. For those of us with special diets, this is much appreciated. I highly recommend this hotel.

"Great place!"

4
09/10/2016

We absolutely loved our 2 night stay here. It was relatively quiet (for a busy long weekend), the rooms were cozy and clean, and the breakfast buffet was delicious. I hope to stay here again next year!

"Great value, nice hotel "

5
06/10/2016

Clean, large rooms w kitchenette. Great beds. Quiet hotel just down the road from Wendy's and McDonalds. Awesome hot brekkie w eggs & bacon, waffles. Pool and hot tub. All at significantly less than hotels in Banff. Free parking. Will def be back.

"Great breakfasts and very clean"

4
01/10/2016

the room was very clean and wood floors were a bonus. If staying please request a room not on the same side as HWY 1 as it was noisy all night. Breakfasts were the best we have ever experienced, breakfast room very clean and great selection of food with lots of healthy options.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Luanne M, Thank you for your generous review and kind words! We are pleased to hear you enjoyed the breakfast in the morning and always accommodate any requests for preferred room locations we can! Take care and we look forward to welcoming you back in the future!

"Nice Hotel, Great Value"

5
27/09/2016

Nice hotel with interior corridors. Our tastefully decorated room had granite countertops, fireplace, nice towels, comfy bed and pillows, and a separate area with microwave, fridge, and coffee maker. The weather during our stay was cool, however I was appreciative of the room air conditioner, which I ran during the night to keep the room temp comfortable for sleeping. There were hot items at breakfast in warmers that included: French toast fingers, sausage, eggs with cheese, potatoes. There were also pastries, breads, fruit, etc. They have a very nice indoor pool with water slide and hot tub with nice strong jets. The front desk was pleasant and helpful, providing directions and holding our luggage for us after checking out. I would stay here again.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Noodlie066, Thank you for your kind review our hotel. It is very descriptive and professionally done; very nice to read! We are so happy to hear everything went well during your stay and that you enjoyed the guest room (and amenities) provided. We are grateful for such positive feedback and thank you again!

"Pocaterra Inn in Canmore"

4
26/09/2016

Comfortable with great view. My family and I enjoyed our 3-night stay at the Best Western Pocaterra Inn in Canmore. A beautiful place to visit in the fall. Room had great view with balcony that we enjoyed and fireplace that made the experience cozy. Breakfast was standard but still good to have. Room was clean but during the stay they didn't pick up all the dirty towels or wipe the floors, which needed to be done.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Belinda J, Thank you for your generous review. We are so pleased to hear the room was comfortable and had a great view. Please let us know of any special requests for a certain view in the future, should you want a similar room in the future. We are sorry for the minor housekeeping mishap, please let us know if we can make it right during your stay! We appreciate your feedback and thank you again for your kind comments.

"Good Hotel"

5
26/09/2016

This is a very nice, clean hotel. The location if great. Quick access to Banff. It had a good view from room. The pool is quite nice. The breakfast was normal and good for this type of hotel. Good hotel for one or two nights.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Michael R, Thank you for your generous 5 star review of our property. We are so pleased you enjoyed the decor and cleanliness of the hotel. We look forward to welcoming you back, should you be in the area! Take care and all the best.

"Quaint"

5
25/09/2016

THis town is nestled in the valley with mountains surrounding you on all sides. A beautiful scene to wake up to. And the stroll through the actual town was wonderful, lots of little unique stores and boutiques.

"Highest-priced Best Western ever encountered in decades of worldwide travel."

3
25/09/2016

Asked for a quiet room ... received room ten feet away from elevator and on busy access road. Large breakfast room crammed full of tables within inches of each other. Fortunately, we must have missed the billions bussed through the room each morning. Amazingly, the front door was on a steep incline with no steps or ramp. It was difficult to pull your wheeled luggage up to it ... and then there was no automatic door. The one elevator in this large motel had a mind of its own and you were never sure where you were going and how long it would take you to get there. The offerings in the breakfast room were dismal and cold but the staff was always willing to replenish them. The coffee wasn't.

"A good hotel on the strip"

4
23/09/2016

We stayed one night at the BW Pocaterra Inn. The room was large and very clean. The staff were all friendly and helpful. Top notch. Wifi was strong and good parking around the hotel with easy access to the lobby. The breakfast room provided lots of choices. Oddly, there was no luggage rack and no recycling bin. The window opened but the highway is not far away and the trucks run all night long. This is the case for all of the hotels in that row, not just the BW. There are also some good restaurants within walking distance. A real plus.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi T H, Thank you for a generous review of your stay with us. We are pleased to hear you enjoyed your spacious and clean guest room. We appreciate the kind comments towards our hard working hospitality professionals. We are pleased to hear you made great use of the complimentary Wi-Fi and breakfast during your stay! We look forward to the opportunity to welcome you back in the future!

"Excellent Lodging"

5
23/09/2016

Booked last minute through walk-in, got a great rate even though the hotel was busy. Got great service from Theron at the front desk, really appreciate that. The room was large and clean, with a gas fireplace. The hotel had a great workout room that we took full advantage of. The rate included a decent breakfast with an assortment of foods to choose from. The hotel is well located, close to restaurants and other conveniences. Also, the whole place was in good shape, and very quiet, never heard a sound all night, slept very well.

"Great experience with BW"

4
21/09/2016

Very good experience with Best Western compared with the other hotels of the travelling. The staff of BW are very friendly and helpful that I would like to mentioned. Keep the good job. I would definitely stay with BW for the next trip.

"Very good for the value"

4
20/09/2016

We stayed there for 2 nights. The hotel room is very clean and beds are very comfortable. Breakfast is free and sufficient. We have 2 queen size beds with fire place. Very good value for the money. Will definitely stayed there again

"Clean with Views"

3
19/09/2016

It was clean, good free breakfast, with views in every direction. There is a family style restaurant located right next door and a McDonald's close by. The beds were comfy. It is quiet at night even with the windows open.

"Great service"

5
18/09/2016

From the great staff to the wonderful breakfast provided every day this is one hotel we come back to when staying in Canmore. The breakfast offers gluten free options which can be very important to many people especially when travelling. They also put out cookis and iced tea out every afternoon.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Martin R, Thank you kindly for a generous review. We're happy to read you had a great encounter with our staff and that you enjoyed the complimentary breakfast! Take care and thank you for staying with us.

"Nice town"

4
17/09/2016

Nice room,bed good,pillows to soft for me,A/C was good..Not many TV channels,had alittle issue with TV, Nelsen came & helped us out with it & A/C,very nice & gave us some good tips on where to go ...do appreciate that.Breakfast at 7am..alittle late for us.. & it was ok..& very crowded & a tight area to get food,everyone in each others way..Hot water ,since I drink tea or use it for oatmeal, is that they use the container for coffee,it has that taste in it,I don't like that..I can tell right away & usually won't use it. Its not a big deal...Good location,town is really nice...we walked to it..takes 10-15 min

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi vicsdahlias, Thank you for reviewing your stay with us! We're glad to hear you had a great stay and enjoyed the room. We apologize about the comfort of the pillows, they're certainly a difficult thing to get a wide range of guests to like! :) Thank you for understanding. We appreciate you visiting our wonderful town and look forward to welcoming you again in the future!

"Great location, AMAZING service!"

5
16/09/2016

In August of 2016, my family and I stayed at the Best Western Pocaterra Inn in Canmore on our way to Fairmont, BC, as it was one of the few places that accommodate a family of five in one room. After checking out and making our way to be, my wife checked her voicemail and found that the Best Western had called us to let us know we'd left our portable hard drive behind in drawer, and would hold it until we returned. As you can imagine, we were stunned since in this day and age, you'd typically expect to never see something of this kind of value ever again. We happened to be staying there again a few days later on our way back from Fairmont and after we checked in, it was promptly delivered to our room by the friendly staff. The rooms are clean and modern, the water slide is a great way to tire your kids out (and it's fun for adults too!) and it's in easy walking distance to several restaurants. I can't recommend it enough!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Kevin N, Thank you ever so much for taking the time to review such a positive experience at our property! We are glad that you had the portable hard drive returned to you (we keep all found items for 3 months regardless of their value)! We also appreciate the fact that you will recommend our property in the future. We are grateful for your positive reinforcement and thank you again for staying with us.

"average stay"

3
13/09/2016

The room was clean. The breakfast was good. The furnishing in our room (drapes, upholstery etc) were worn. When we checked in we asked if we could have a quiet room. The response was "all of our rooms are quiet" and we did not find this to be the case. There was traffic noise. Without the ac running, this would have been a problem for us but the ac blocked a lot of the noise. We thought our stay was average. Not remarkable in any way (good or bad).

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi HooHokie, Thank you for staying with us. We're pleased to read that the rooms were clean and that you enjoyed breakfast. We appreciate your feedback and look forward to hopefully welcoming you back to Canmore in the future.

"Surprisingly great"

5
13/09/2016

I wasn't expecting much from our stay at the Best Western, and I thought it would be a simple hotel as we passed through Canmore. I was pleasantly surprised when we arrived. The hotel is of moderate size and quite updated. Our room was fantastic, and huge! There was so much space to move around. We had a single king room and we had a nook by the window with a desk, a fireplace with two chairs, a small kitchenette area (sink, microwave and mini-fridge), a dresser and large bathroom. The TV was a huge hi-def flat screen, and probably the nicest I have ever seen in a hotel. The bathroom had nice touches like Rocky Mountain Soap Company products, and even had Epsom salts for a bath. The bed was very comfortable and my husband and I both slept like rocks. Breakfast was good, with a wide range of hot and cold food, and real plates and flatware instead of the usual plastic and paper I see at hotels with complimentary breakfast. The price per night was fairly high, coming to about $280 for the night with tax, but this may be because of a couple of cycling and running events that happened to be occurring that same weekend in Canmore. The hotel is off the highway on Mountain Avenue, and not downtown. It's about 1 km to the downtown area, and is probably walk-able, but be sure to check a map if being in the middle of the action is important to you. I'd love to revisit in the winter, coming back to the big cozy bed and fireplace would be lovely.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi travellingchemist07, Thank you for such a detailed and courteous review. We're so happy to hear you enjoyed your king room and all the amenities that came along with it! We appreciate the fact that you found value in your stay even with peak season rates (July - September). We thank you kindly for your stay and hope to welcome you back again!

"Stayed twice, would've rated higher after first trip, but second visit not as good"

4
12/09/2016

So stayed first night in King suite Room 408. It was amazing. Everything was perfect including view, jacuzzi tub in bathroom, quiet facing mountains, more than we expected. So good we choose to stay again on way out of town. A little disappointed second time around. Room 401. Cool shower for both husband and me. Room did not have nice view. Heard highway 1 from room, but not so bad it disturbed sleep. Room itself was nice, but not as nice as suite. Disappointed in cool shower. We told staff on way out to fix. They apologized and said it was a first they heard that, but we had shower water fully cranked to hot, and had cool showers. Waterside seems great for kids. Breakfast included and average hotel buffet. If we stayed again, we would book room 408 suite again. Staff nice.

"Lovely hotel. And free breakfast!"

5
11/09/2016

The hotels here are not cheap. Probably due to being close to Banff... Any how we went door to door, or hotel to hotel looking for the best value. We visited about 6 along the main strip. We went back to the Best Western. They had really clean, and quite fancy, rooms with nice furniture and even a fire place. (And a large TV!) They have a great swimming pool with a large water slide. And they have a wonderful breakfast! Important. They did all this for a bit less than their competitors. Although their competitors did not have slides or a free breakfast!

"It's clear why this hotel is so highly rated!"

5
10/09/2016

The Pocaterra Inn is probably the nicest Best Western hotel my wife and I have ever stayed at. Very modern, tastefully decorated and extremely clean. Our room was very quiet and had a nice attached balcony to sit out on and enjoy the mountain views. We especially appreciated the option to forego room/towel service in exchange for Tim Horton's gift cards we used later at the airport. The inn is located just outside the Canmore business area and close to many good restaurants (The Iron Goat and Georgetown Inn are very good). Another pleasant surprise was the complimentary breakfast -- scrambled eggs, sausage, bacon, diced potatoes, cereals, waffles, pastries and fresh fruit were just among some of the daily offerings. All the staff members were very friendly and helpful; the staff maintaining the breakfast room were especially nice and did their best to keep the tables clean and items well stocked.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi RickandJoann, Thank you ever so much for providing overwhelmingly positive feedback in your review. We are so happy to hear that everything went great for you and that your stay was peaceful and quite. We also thank you for mentioning the breakfast room staff encounter! They work vigorously to try and provide a flawless complimentary breakfast experience and it's always great when someone notices that. Thank you again! We appreciate you staying with us and look forward to an opportunity when we can welcome you back in the future!

"Perfect hotel for Banff Holiday"

5
10/09/2016

The hotel is right off the Trans Canada Highway with mountain views on both sides. It is extremely well maintained with a pool and slide and one of the best breakfast set ups I have ever seen at a Best Western. There was even cookies available in the afternoon! It is 10 to 15 minute walk to Main Street and along the way you will find all the typical infostructure you might need for your holiday including a huge Canadian Tire. Directly beside the hotel is a Tim Hortons, Wendy's and McDonalds so for families it is the best of locations. A Boston Pizza is about a 5 minute walk. The town of Canmore is not to be missed either as the trails and views around the town are beautiful especially with the signature mountain range called the 3 Sisters. Our room was very comfy and we even got a balcony although you really don't need one as there is so much to see and do outside your room. The Town of Banff is 18km away, Lake Louise is 70 Km There is also a bus system in Canmore although we did not use it. I would strongly recommend this hotel and I thank them for making my milestone birthday visit even more special. These pictures were all taken in Canmore

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello Alison A, Thank you for spending your birthday weekend with us! That means a lot and we are so pleased to hear that we had a small part in making it memorable. We appreciate you visiting and complimenting the town itself, as we are very proud to be residents of this beautiful spot! We look forward to welcoming you back in the future and thank you again for your stay! Happy Belated Birthday!!

"Nice place, comfortable and clean"

4
09/09/2016

We stayed here for one night driving from Jasper back to Calgary and it was a pleasant stay. I really liked that the guest rooms didn't have carpet but flooring. I wish more hotels did that, it just seems cleaner. The room was a nice size with an electric fireplace. We didn't use it though. There is a nice looking pool but our stay was mainly to sleep as we got in late so we didn't use many amenities. The free breakfast the next morning was one of the better hotel ones I have had. Nice crispy bacon, potato wedges, and French toasts sticks were what I filled up on. The only thing missing was a waffle maker, which I love in hotels, but the nice food variety made up for it. Overall a quick and pleasant stay. The guy at the front desk was great too, very friendly.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi pegcity24, Thank you for taking the time to review your positive stay with us! We appreciate that you enjoyed every aspect of the stay from the guest room to breakfast and staff encounters. We strive to be great and we appreciate the kind comments reinforcing some of that. We are grateful for your feedback and thank you again for staying with us!

"Was not impressed"

1
07/09/2016

I have a booking for Thanksgiving long weekend at this hotel and so I was on my way to Banff this Sept long weekend and was excited to check the hotel out as I have never stayed there before. I went upto front desk and asked the girl a couple of questions telling her I am booked for 5 days in Oct. She made me it obvious she didn't want to answer my questions and very cold as she wanted to go back to eating her bagel! Was not impressed with the service at all and now dreading having booked there!

"Delightful Surprise"

4
06/09/2016

We made reservations as we travelled across country and were coming up with very little until we snagged reservations at the Best Western in Canmore. Our room was extremely comfortable and inviting with a fireplace, king size bed and a patio that looked out on the mountains. The restroom looked as if it was created to accommodate wheelchairs with the beautiful glass,french doors and roominess. The Best Western family were professional, helpful and welcoming. When my husband's phone was left behind in the room, they kindly mailed it to us with no problems. All in all, Best Western provided a wonderful experience. We plan to stay at this motel again and to recommend it to our friends.

"Very good, well maintained hotel"

4
06/09/2016

Overall the hotel is very clean...the rooms are comfortable complete with aircon, fridge and microwave...breakfast is good but could be better..location is mins away from Canmore center...check-in is a bit late at 4:00PM

"Good rate, nice hotel "

4
05/09/2016

We stayed here for 2 nights on the long weekend. They were completely sold out but still offered a good rate (Costco card rate). The room was clean, beds were comfortable. The continental breakfast was very nice. It makes a stay so much easier when you can grab a warm or cold breakfast right at your hotel before you head out for the day. We even got a $5 gc for not having our room cleaned for each day.

"Not helpful at all"

2
02/09/2016

I called the hotel to book a room for the Thursday, 1st of September. I made the mistake of calling the hotel directly instead of going through the reservation line. I said to the clerk the correct date. He sent me the confirmation letter and I did see the 1st of September. Much to my surprise, when i went to check in; it was made for the 31st of August. Management was not helpful at all over the mistake. I was told they were sold out last night and could have sold the room and it was a lost of funds on my part. They offered a room for us for $160.00 plus all taxes; a special from $250.00. We walked out and will NOT return to this BW again. I have stayed at this hotel once before and I was not overly impressed with the front desk staff the last time; unfriendly and unhelpful about what to see and do in Canmore; breakfast was OK, nothing to rave about and my Diamond status got me nowhere with them unlike other BW that I have stayed at that where it has. i wanted to give them a second chance as it is a good half way point to where I was going. Needless to say; it will be the last time.

"I've fallen a little and it wouldn't take much to get up"

3
31/08/2016

We has a two night stay earlier this week at this fine facility. We liked what we saw and enjoyed our room. We had a little brush with cheapness when we went down to the pool. It was very dim. Overhead bulbs had not been replaced. The hot tub had no railing; a recipe for who knows what? Worst things have happened but that should be an easy fix. Next morning the breakfast cattle call was in progress. People were waiting for tables to sit down. Every square foot was occupied with tables and chairs. I kept an eye out for exits. Was easy to get blocked in. It was like a moving maze. Tables were often left sticky and uncleaned between guests. This area was terribly understaffed. Waiting for food to become available was the rule. Speaking about food - it was not even close to being delicious. I can't believe any staff have had an opportunity to taste this stuff. It was not good. I did not go back there the second morning. It turned out to be a great disappointment to me. Again, the money has been spent for all this food. Surely someone there knows how to manage this process and can be given the personnel resources to accomplish this task. I don't believe this would break the hotel's budget to properly address this issue. You're so close BW!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi neverhadlessons, Thank you for taking the time to review your stay with us. We're sorry to hear that not everything went perfect. We appreciate your feedback regarding the lighting that was missed! We will certainly look at solutions for the concerns mentioned. The pool facility is built to Best Western standard and we have never had safety problems in this area. However it's not a bad suggestion by any means and something we could certainly consider adding in the future! We're sorry to hear you didn't have a great experience in the breakfast room. We have 86 seats including the connecting patio, which is one of the largest breakfast rooms for a hotel in Canmore. Unfortunately it can be difficult to predict the peak times for when guests may arrive and there could be short wait times, as there can be at restaurants as well. If food was not readily available, I can assure you that this is a rare occurrence. We apologize for the delays regardless. Regarding the quality of the food itself, much of the feedback is positive. Again, we express our apologies that it did not meet your expectations or satisfaction. We want to provide the best experience we can to all of our guests. Your feedback is valuable and taken seriously for follow up. Thank you for your time and of course your stay. Take care and safe travels.

"Great views, OK hotel"

3
31/08/2016

This is an older hotel with an updated interior. The rooms are smaller than the ones in the US and looked crammed with furniture. The wifi was intermittent and breakfast was nothing special. Ice machines were on the first and fourth floors, too far away for me.. This hotel works as a stopover to Banff but bot for long stays.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Wendy M, Thank you for your stay and feedback provided! We're sorry you felt the rooms were crowded, this is not a common complaint. Please never hesitate to let us know if there is something we can offer as an alternative, whether is be moving some items out of your guest room (chairs or tables) or a different room all together. We care about your satisfaction and would look forward to the opportunity of problem resolution, should it present itself. Take care and safe travels for the remainder of the year!

"Interesting Choice for Cleaning"

4
31/08/2016

Long, tiring day after flying into Calgary. Hotel was typical of more up-to-date Best Westerns. Front desk person could have been friendlier, but was competent. Maybe we were just over tired from a long day of travel. Room was large, clean, and quiet. Wifi was adequate. Lots of people in town, and lots of tour buses. Breakfast was usual fare, but plentiful in a clean dining room. One thing I noticed: There was a sign in the elevator offering a gift certificate to anyone who would forego having their room cleaned in the morning. Really??? You wouldn't want your room cleaned?

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Dixie M, Thank you for your kind 4 star review. We appreciate you staying with us. We're happy to hear that you enjoyed your stay with us. It can certainly be a busy time of year, so tour buses and people at this time are definitely the norm. Regarding the Green Rewards Program, this is an initiative we've received great feedback on from most guests (see reviews below). The program helps cut back on laundry emissions and waste for those that don't feel they require a stay over cleaning service. Should they choose to opt out of having their stay over service for the day, we offer them a $5.00 gift card to either Starbucks or Tim Hortons :) We still offer clean towels, toiletry/coffee refills and any other supplies the guest may need for the comfort of their stay. However, we understand that this program isn't for everyone! That's why it's never mandatory, only an option for those that don't require the stay over cleaning service for that day. Thank you for your feedback and generous review. We look forward to the opportunity to welcome you back in the future!

"August Stay"

3
30/08/2016

Canmore is a beautiful town. Hotel is located close to Banff (less than 15 mins drive) with adequate breakfast to start the day. Front Desk staff not friendly & not helpful, don't offer information about the attractions & getting around the area in contrast with other Best Western locations I have stayed in. Housekeeping does not consistently replenish toiletries. Overall, good value for the stay but unsure if I will stay here again in the future.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Loida T, Thank you for your feedback. We're happy to hear that you enjoyed the hotel's location and breakfast included in your stay. We're sorry to read that you did not get the information you were looking from our Front Desk agents. This is not a common concern, as many agents are well-versed in the area and familiar with many different attractions. Most guests get the information they require and have great interactions with our staff. It's possible they were unsure of what you were looking for in particular as there is many things that Canmore does offer. There is a tourist information center very close to our property to help with the specifics of places you are looking for that we may not know the answer to. We're pleased you found value in your stay and hope to get the opportunity to welcome you back in the future. Thank you again for staying with us.

"Our stay"

4
30/08/2016

Hotel is well kept. Facilities were well maintained. Beds were very comfortable. A huge consideration when travelling. Linens and towels were of good quality. Great pool for anyone who has kids. I would recommend this hotel to anyone.

"A great hotel for families"

4
28/08/2016

We stayed in room 209 which was really clean and the beds were really comfortable. Great mountain views. The kids loved the swimming pool with the slide which was ideal as the weather wasn't great. Staff friendly and helpful and check-in was easy. Would stay here again.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Lusully, Thank you for your appreciated words regarding your positive experience you had at our hotel! We are thankful for your stay and are pleased to read that you were satisfied! It's too bad the weather didn't cooperate this time around. We look forward to welcoming you back! Should you want to book 209 again, please just let our reservation agent know at the time of booking and we can secure that for you in advance.

"Great hotel - wished I knew more beforehand"

4
27/08/2016

Really liked this place. The staff were amazing so was the breakfast, my kids loved all the choices! Only complaint was that the pool was very deep for little kids and when I searched it out online in was unable to find this info. It was clean and maintained well and the kids loved the slide! Well come back for sure!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello CotesJuice, Thank you for your kind words regarding your stay. We are pleased to hear you had great interactions with our valued team! They are wonderful people and we lucky to work with each other every day. We are so happy to hear the kids had a great time with the slide. If you ever have any specific questions regarding our property, please don't hesitate to contact us directly at 403-678-4334, we are here 24 hours a day 7 days a week!

"Nice place in a great city close to Banff"

5
27/08/2016

This was a nice place to stay. Clean, comfortable and friendly front desk staff. It's just a short drive to Banff. Also, a very nice area for biking and walking around town. There's a great paved trail between Canmore and Banff for bikers.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello sllitschke, We are very pleased to read that you enjoyed Canmore as an alternative from Banff! We appreciate the kind comments towards the cleanliness of the room and friendly staff encounters. Legacy Trail between Canmore and Banff is certainly well traveled and a fantastic route for any one looking for a great biking trail close to the hotel. Thank you for your stay and we look forward to an opportunity to welcome you back!

"Amazing views"

5
27/08/2016

We stayed here for 4 nights while travelling from Vancouver to Calgary. The hotel has a great location with stunning mountain views. Our room was gorgeous and spacious. With two adults and two children we had plenty of space. The pool with slides was a great bonus after a long day out. Breakfast was quite manic and quite busy, but it was the height of summer. Definitely recommend

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello vmil29, Thank you for a generous review! We are happy that you enjoyed the location of the property and the views that come along with it. We are glad you and the kids had a great time and we look forward to welcoming you and the family back any time. We appreciate you!

"Canadian Adventure"

5
24/08/2016

My mom picked this hotel for us to stay in while we were in Canmore. It is located right off the highway if you are heading East. It looks like it is privacy fairly new and it is well kept. The rooms were beautiful and felt nice to be in. The wifi didn't always work well for some reason even when it said it did, but I've had this happen in many places so I'm not sure that is the hotels fault. Like most Canadian hotels, it has a water slide which we didn't use because we don't have kids. The hotel is located five minutes from town. The town is adorable. The hotel is really close to everything but you have to take some of the frontage or back roads to figure that out. The staff were great. A special shoutout to Nico for helping us carry a cooler without being asked! It is located next to Tim Hortons which is a definite benefit and they give you a gift card if you stay multiple nights and don't get your room cleaned. The views are incredible and it's not too far from Banff National Park. Breakfast is okay... Nothing special, but typical hotel breakfast food. We would stay here again.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello Megan H, Thank you for your superb 5 star review! We are so happy that everything went perfectly for your "Canadian Adventure." We are so pleased to read your feedback regarding staff encounters, especially with our long time team member Nico! He is a true hospitality professional and it's great that you have shown him some praise. Thank you for that. We look forward to an opportunity to welcome you back!

"Relaxing hotel with super views but no bar or restaurant "

4
22/08/2016

Came here for 3 nights. Ideal hotel for the family on holiday in Rockies . Lovely view from window see photo . great choice at breakfast everything you could want to eat . Clean and tidy hotel. Just shame there is no bar/restaurant on site for evening meal when tired after long day hiking.

"Great hotel for families"

4
21/08/2016

Clean hotel, conveniently located near many restaurants and also close to the Trans Canada, hotel set amidst beautiful scenic mountains, delicious continental breakfast with many options, awesome pool/hot tub area, helpful staff. Very pleased.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello Nicole P, Thank you for your review! We're very happy to hear you and the family had a fantastic stay. We hope to welcome you back for another great stay in the future.

"Wished could have stayed longer"

5
19/08/2016

We stayed in the king suite with jacuzzi. Great bed in separate room, jacuzzi felt great after long day. Suite itself was clean, just wished the windows weren't streaky so we could have seen the beautiful view. There is a breakfast offered but left too early to enjoy.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Look4-2, We wish you could have stayed longer as well! (Next time). Thank you for a kind review of your stay. Windows are washed frequently and we are sorry they were a little streaky in your room! Hopefully you were able to make great use of the extended balcony! We appreciate your feedback and look forward to the day we can welcome you back!

"Love this place!"

5
17/08/2016

Honestly, an amazing hotel. Great breakfast, pool, staff, and rooms. Check in was smooth and the manager could not have been friendlier or more accommodating. We lived out brief stay and would definitely return.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello julvis, Thank you for a great review! We are so pleased to hear that check-in to check-out was great. We are excited to see you again! Friendly faces are always welcome!

"Great hotel"

5
17/08/2016

We enjoyed very much our stay of 4 nights at the end of July 2016. Best free breakfast ever seen, nice breakfast room. Clean and quiet room with good size, wooden floor, nice view on Three Sisters mountains (on the Bow Valley Trail side). Laundry room available. Canmore seems to be the best base to visit Banff National Park at lower cost. The only suggestion I would have would be to start breakfast earlier than 7am; 6:30 am would be better to then reach Lake Louise or Moraine Lake earlier and have a parking spot there as the area is incredibly busy this summer, even in the morning.

"Very good place to stay for National Parks"

5
16/08/2016

We stayed here in a standard room for 3 nights, then stayed up in Jasper, then came back for one more night in a Jacuzzi suite before leaving for Calgary airport. The standard room was very comfortable, clean, and roomy enough. The complimentary breakfast was a nice way to start each day, and it included hot items like eggs, sausage, and french toast sticks. The suite was huge, like an apartment! It included a living room with a fireplace, a large bedroom with a fireplace, a half bath, and a huge bathroom that was lovely. It was a great way to end our trip to the Canadian Rockies! Also, Canmore is a great place to stay. It's a cute little town with much to do and good restaurants within walking distance from this hotel, while having easy access to the highway and Banff National Park.

"A great weekend!"

5
16/08/2016

The BW Pocaterra hosted our 75+ person family reunion and provided us with an exceptional venue to reconnect and relax! The rooms are spacious, immaculate and have all the conveniences you could ask for. The staff was friendly and helpful - going above and beyond expectations on several occasions. The breakfasts, pool area and general hotel amenities were excellent. We enjoyed our stay here immensely!

"Family gathering"

5
15/08/2016

Fabulous hotel! All rooms have wonderful view. Several out door seating areas with mountain views. Staff was friendly and courteous. The rooms & halls were clean. Extra facilities like laundry were appreciated for long distance travelers. The breakfast was wonderful. Excellent gathering facilities. Thank you Randy. It was best ever.

"Good base for exploring Banff National Park"

4
15/08/2016

We stayed here for four nights while visiting Banff National Park. This hotel is located at the edge of town, so it's very quick to get onto the highway. It worked well for us and my kids really like the pool. The hotel décor could use an update, but everything was in good condition and very clean. Our room was a pretty good size and quiet. Hotel breakfast here is pretty average and the dining area gets very busy in the mornings. Overall, we are happy with our stay here and would come again.

"Cozy rooms! "

4
15/08/2016

Opted to stay in Canmore for a family wedding. Great location, views were incredible! One thing to be noted is that during a couple nights, people's kids decided it was a great idea to run up and down the halls screaming. I can't wait to come back I the winter time!

"Family reunion here"

5
14/08/2016

This place is amazing for service and very clean. All the staff were very friendly - Randy did a great job taking care of our group. I do many events in my job - this would rate as the best over all by far - thanks to all the staff there

"Nice but expensive"

4
12/08/2016

This hotel is beautiful and I am sure in the winter even more so. Our room was large and very clean. Had a/c and a gas fireplace for winter. Breakfast is included if you can get a seat. The breakfast room is large but it is a high tourist area and was packed with standing room only ( I stood beside our table as there were no more chairs). Hard to get into the hotel as it is fronted by a oneway street. Again a high tourist area made our room almost $300 for the night. All in all it was a nice night.

"Very good base for Rockies"

5
12/08/2016

Generous sized rooms. Clean and with a reasonable breakfast. Easy access to highway makes this a good bet for a Rockies base. Banff is 20 mins. Calgary about an hour. Canmore is a smaller town, with perhaps less bustle than Banff, but still pretty with the mountain background. No on-site restaurant, but many good options within a ten minutes walk.

"Great stay"

4
10/08/2016

Great stay with 3 kids after a full day in Banff Loved pool and hotel was very accessible for strollers and all things kid. Breakfast was 8/10 but still good Would recommend to friends and hope to revisit in future

"Beautiful Stay"

5
09/08/2016

We stayed on the adult only floor in a beautiful suite with a fireplace, huge bathroom, balcony and king bed, it was perfect. Very clean and very quiet. Staff at check in and check out was very professional, polite and friendly. Wifi worked great.The breakfast included was excellent! Elevator was a little slow but that is literally the only thing wrong and really, it was not a big deal at all. We will definitely stay here again and highly recommend it.

"Family Gathering"

5
09/08/2016

The pool and water slide kept the kids busy for hours while parents visited around the perimeter. Conference room in the basement was a great space for group buffet-style meals and group meetings. Location is within comfortable walking distance of numerous coffee spots and restaurants - including those downtown. The manager was very helpful and accommodating.

"Pricey"

5
07/08/2016

Spent two nights here and although it's a little on the pricey side, we enjoyed our stay. Most Best Westerns provide a complimentary breakfast and this one was no different. The night desk clerk actually opened the breakfast area so that we could get our morning coffee before the breakfast room opened for business. He also gave us a few tips on what to see in the area, which we appreciated greatly.

"Great hotel alternative in Banff Natl Park"

5
07/08/2016

This hotel was far superior to hotels we've used previously in Banff. The room was huge with balcony, large bath, and office area. Close enough to the park to get out early and see wildlife. Adjacent McDonalds and Tim Hortons for spouse's morning gourmet caffeine fix. Canmore offers outstanding supermarkets for getting free fruits and veggies, which this hotel allows us to store. Didn't advise us to register for Best Western promotion, so we did not earn the gift cards despite repeat stays.

"Great stay"

5
07/08/2016

Our 4 night stay was amazing. Tasty complimentary breakfast, clean room and great service. The front desk staff was warm and welcoming from check in to check out and the breakfast room staff were friendly and helpful every morning. I would recommend it to anyone.

"A Great Place to Stay"

5
06/08/2016

We enjoyed our brief stay at the Best Western Pocaterra Inn. We were greeted by very friendly and helpful staff. The room was very clean, attractive and comfortable. We will definitely recommend this to friend.s

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Sandra M, Thank you for your kind review, words and positive socre. We are happy to hear the staff had a great interaction with you. We appreciate your recommendation(s) to friends and look forward to welcoming you back for another stay!

"Great stay!"

5
06/08/2016

This was a wonderful place to stay - the staff was delightful from reserving by phone, to checking in...large, clean and comfortable rooms...very close to restaurants if you are walking. Breakfast - above the norm for motel stays. Nice to be away from the many tourists in Banff, but close enough to all you want to see in the area. Canmore is beautiful!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi 530tina, Thank you for all of your kind words and 5 star review. We are very pleased so hear that not only your stay was exceptional, but so was the booking process. We appreciate your comments towards the cleanliness and comfort of the rooms, and that breakfast was a highlight. We have to agree that Canmore rocks, and it's beauty is something we do not take for granted living in day in and day out! Thank you again for staying with us we will welcome you back whenever you decide to return!

"Consistent service"

4
05/08/2016

Have stayed here a few times and it is consistently good. Friendly helpful staff and a pretty good breakfast included. Better than the Best Western in Three Hill Alberta. It has a pool for the kids and hot tub. Good size rooms

"A Nice Find"

4
03/08/2016

We left it too late to book anything in Banff and looked just outside and found this gem in Canmore. We booked two nights and weren't disappointed. We could have been paying the same prices (very high in summer and winter high seasons!) for hotels in Banff, WITHOUT air conditioning. We didn't want to chance that and glad we didn't as it was a hot week when we were there. Check in was friendly, smooth and easy. Our room was fine, two double beds and good sized bathroom facing Mountain Rd. There is an indoor pool with a water slide which is perfect for the kids. Good sized hot tub too. The complimentary breakfast is a nice feature, especially when travelling and the idea of going out for yet ANOTHER meal is tiring. We love Canmore and will defininately stay at the Pocaterra Inn again!

"Great hotel close to Banff"

4
03/08/2016

Banff hotels were either sold out, or non air conditioned so we chose to stay in Canmore. Price wise, it was MUCH more than we expected to stay for two nights but you have no choice during summer and winter high seasons. Hotel is clean, and welcoming. Rooms were nice and well stocked. Pool and waterslide was great for the kids. Having a hot breakfast (free!) on site every morning certainly helped make up for the cost of this hotel. Definately would stay here again.

"Great location"

4
02/08/2016

Enjoyed our stay at this hotel. Service was excellent and any issues resolved quickly. Theran at the desk did a fabulous job of checking us in. Cookies and iced tea, fruit offered in the afternoon. Room was quiet - couldn't hear any of the highway noise that some have reported. We faced the back (Mountain Ave.). While the hotel is older, there has been some renovation done. Good variety of options for the breakfast buffet. Some suggestions for improvement - wifi needs to be upgraded (was terribly slow and kept getting booted out), non-instant oatmeal at breakfast would have been a nice option, more laundry facilities (many were waiting for use of the 2 washers and dryers), decor and carpets in the hallways needs some updating. Overall, a good stay.

"Great hotel"

5
31/07/2016

I was there with my family and we have a baby so I requested the main floor room and no questions asked they really gave me that floor room as I had stayed couple times in 2009 and 2010 2011. I always choose this hotel not just because of a location but also their service is exceptional from booking to front desk to food and beverage to departure to etc etc. I love this location cause I like the Canmore town too cause not so busy and just few minutes away from Banff and lake louse . The breakfast deal is always great as my baby always gets up early morning and that made me have our breakfast in their restaurant every morning. Good food . I will definitely go back again as o love this hotel. I will be booking soon to go to October hope I find a good deal and my same room. Ha ha Cheers Ivo

"Good location for Banff"

3
30/07/2016

We spent three nights here as we explored Banff. The town is just a few minutes south of Banff village and a great gateway to explore the national park. You miss the crowds and prices of Banff proper, but you are still close enough for anything you want to do. While there we bathed in the Banff springs, saw the lakes and glaciers, had fancy lunches in Banff and Lake Louise and then returned home to more modest digs at the end of the day. In the summer, days are very long so we often didn't get back to the hotel until 10 pm. There's a nice asian restaurant next door that took care of us the night we checked in.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi coco091, Thank you for staying with us! We're happy you enjoyed Canmore's location in relation to Banff and Lake Louise. It sounds like you made the most of it and had a great time. We wish you the best and hope we're your choice the next time you stay in Canmore! Take care and thank you again.

"Great Stay"

5
29/07/2016

Clean and fresh room, nice amenities, welcoming people and service. Overall, this hotel has everything you could ask for, the pool even includes a waterslide which is a great bonus and a sauna is also in the hotel which is yet another great bonus, this hotel has everything you could ask for and more.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Edan S, Thank you for taking the time to give us a positive review. We are so happy to hear you had everything "and more" for your stay! We thank you for staying with us as there is a lot of competition in the area. We are grateful for your business and sincerely hope to welcome you back, when you travel to Canmore again!

"Very Nice Hotel That Tries"

4
27/07/2016

This is a great hotel, not sure why it isn't considered to be a Best Western Plus, as it certainly seemed like it to us. So, first off, the 'bad': -a noisy, busy pool. Plan to visit it in the morning if possible. -tight parking spaces -noisy at night. Perhaps if we were facing away from the highway, it would have been a different story? I recommend to future travelers to request a room facing away from the highway. Nothing the hotel staff can do about this, but my husband had trouble sleeping at night. I brought ear plugs and was fine, so that is another option. The Good: -very friendly staff -amazing housekeeping - absolutely immaculate. The rooms, general areas including the pool, were always very clean -large room -good environmental program - you can choose to skip housekeeping for a night or two, and get a $5 Tim Horton's or Starbucks gift card -at 4 pm the hotel staff set out drinks, fruit and cookies. One day we had white chocolate macademia nut, the other night we got double chocolate. Both were fantastic. -great breakfast buffets with lots of choices. I wrote down the hot food choices each day we were there, specifically for this review. The breakfast hot foods alternated between cheese omelet, home fries, bacon and french toast fingers on one day, cheese omelet, spicy home fries, sausages, waffles on another day; and scrambled eggs, bacon, french toast fingers and home fries on a third day. On all days, oatmeal, make your own yogourt parfait stations, a variety of delicious (read: not stale) pastries, whole fruit and fruit cup, bagels etc. were offered. Cheese omelet and spicy home fries were my least favourite, but there were many options. Coffee, hot chocolate and hot apple cider packs, and orange, apple, cranberry juices were also served, as well as water and milk. The verdict? I would happily stay here again, because of the great breakfast, fabulous housekeeping and large room. The bad things are mostly not in their control, and some can be fixed (bring ear plugs!).

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi aabd, Thank you for your detailed and honest review. We are very grateful for your constructive feedback and opinion on what worked for you and (not as much). We were a Best Western Plus property prior to the brand new standards required to be considered a Plus property moving forward. It is something we will certainly consider in the future as we move forward with the brand. Should there every be any noise concerns, please let us know! We will do everything we can to ensure a relaxing and peaceful stay, however I am happy to hear you were able to find a solution. Should parking ever be a concern with the 3 lots provided, please let us know at the desk and we have extremely close alternative options next door and across Mountain Ave. we would be happy to suggest. Breakfast is certainly on a personal basis and we are happy to read you found an assortment of items that were of your preference! Thank you for the very kind comments towards our valued staff members! We are a great team here and it always makes us happy to read when someone notices. :) Take care and all the best in the future. We hope to welcome you back to Canmore and thank you again for your stay!

"Family Re-Union"

5
27/07/2016

Just had a Family Re-Union here and it was wonderful! Rooms were great and staff were wonderful. Thanks Randy for all the help! Conference facility was just what we needed. Kids had a great time in the pool. Included Breakfast was just what was needed to start the day!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi TravellerThirteen, Thank you for the review. We are so pleased to hear that everyone had a great time at the re-union. You were such a kind and respectful group, you are all welcome back any time. It was my pleasure to assist in the planning and set up process, I am glad everything went as planned and you enjoyed your stay with us! We look forward to an opportunity to welcome you back on an individual basis! Thank you again.

"Top notch accommodation"

5
26/07/2016

Lovely property. Very comfortable and large rooms. Excellent beds. The complimentary breakfasts provided good food, nice selection. Rooms very quiet and well insulated from traffic and hotel noises. Room 313 was huge and had nice amenities, good quality toiletries provided. Staff friendly and very helpful.

"Great stay in Canmore!"

5
25/07/2016

We were accommodated at last minute,it was raining on our motorcycles on way to Yoho park.Front desk was very understanding, excellent room, comfy,hot tub was great! very hot! just what a body needs after on the road all day. A little pricey but that's Canmore. P.S. fresh cookies were a nice touch. Hey after-all it's holiday season!

"Loved our stay in Canmore!"

5
24/07/2016

We loved our stay here! Rooms were really nice and spacious. Bathroom was nice and roomy, nice when you have small children. Pool was very nice & clean. Hot tub was big and hot. Not just warm like some hot tubs. Felt good on the body after hiking in Banff. We loved the steam room as well. Fresh cookies & ice tea were a hit with our children! Also if you don't need your room cleaned they offered you a $5 Tim Hortons gift card/Starbucks which we took a couple days. This hotel is in a very convenient area in Canmore as well! Hotel is a bit on the pricey side. We would stay here again! Loved it and the mountain views out our window.

"Affordable Gateway To Banff National Park"

4
23/07/2016

A little older than advertised but very adequate and affordable lodging. Canmore is only 15 minutes from Banff and is a nice town itself. Very good breakfast is offered and hotel is just off Highway 1.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Ken A, Thank you for your positive score and review. We are very happy you enjoyed the breakfast provided to you and were close to your other destinations within the Bow Valley area. We appreciate you staying with us and hope to see you again!

"Mixed Review"

3
22/07/2016

This was a two week trip with 8 nights at various Best Western hotel's. As stated by other reviewers the view from each room is beautiful, surrounded by mountains, the room are very clean! Loved the large room, fireplace (although didn't use as it is summer), laminate floors instead of carpet, beds and pillows were comfy, bathroom was very clean also. Location is also a plus. Now the other side of the coin. The two gentleman working the check in must have been having a bad day as neither one bothered to welcome us to the Best Western. Both seemed rather indifferent to the fact that we had chosen this hotel to stay at. Check out was not a lot better. The breakfast was far below the standard Best Western quality level.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Romar556, Thank you for your feedback. We are grateful for it. We are very happy you enjoyed the comfort of your guest room and the features of the hotel. It is moderately embarrassing to read of the comments regarding the check-in experience, certainly something that is not normal and something we will address. We apologize you did not enjoy the breakfast experience, as this is usually one of the most positive feedback comments we receive. Should there ever be any concerns we can address during your stay, please don't hesitate at all to let us know. We want to make it right! Thank you again for staying with us, we hope to gain the opportunity to welcome you back.

"Friendliest staff ever!!!"

5
21/07/2016

The staff in this hotel are the nicest and most helpful we've come across on our trip. We really appreciated the great service. A special thank you to Theran who was especially helpful at check-in and provided us with tips on where to book white water rafting, cave excursions, etc. The hotel and room was very clean and comfortable. I also liked the included breakfast, the guest laundry and the laminate flooring in our room. We would definitely stay here again. Great job to all staff! Thank you!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi sowanman, Thank you for your pleasant words towards our valued team members. Theran is certainly a stand out hospitality professional and your comments will be forwarded! We're so happy you enjoyed the comfort of your guest room and the breakfast included with your stay. We look forward to welcoming you back when you return. Thank you again!

"Hotel is great. Rooms are comfortable and modern decor"

5
19/07/2016

At first we were a bit worried that the hotel was so close to the highway but you did not hear any noise at all. It actually made it easier to go on outings to Banff, Lake Louise, etc., because you are close to the highway. The rooms are lovely. Spacious and comfortable and beautiful décor. Easy walk to downtown Canmore. Staff were great. The breakfast was typical hotel breakfast, not my favourite but good if your in rush to leave in the morning.

"Nice Basic Hotel"

4
19/07/2016

Really no complaints. Place was clean and well maintained. Would stay here again without hesitation. Easy to get to from highway. There is a Tim Hortons right next door for a quick breakfast. Plenty of parking.

"Excellent"

4
18/07/2016

This is a great Best Western. I love Best Western for their good rates, complementary breakfast, and great rewards program. This one is clean, very up to date, and stylish. It has an indoor pool with water slide, steam room, and fitness center. Staff was friendly and helpful. They have free fruit and cookies to snack on as well. Standard room was large and had a fireplace in it. I would definitely stay here again.

"Good Location"

4
18/07/2016

The room was beautiful! My only regret was that it was too warm to use the fireplace. Only a few minor issues such as missing a laundry bag, wifi was on the slow side, and the cot we requested wasn't set up. All little things. My only real complaint was the amount of time the guest laundry took, that dryer made me get to bed really late that night. All in all, I would definitely stay here again. The location was great and the staff was very friendly and professional.

"A nice retreat among the mountains."

4
14/07/2016

Greatly surprised by what we got. Really nice large room with balcony and fireplace. Did not deter being on the parking lot- it was heaven after hiking all day in the mountains. Staff are exceptional and it just has a real nice layout. Would definitely stay here again. Mountain views next time.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello StevePeggy, Thank you for your kind review. We are very happy we exceeded your expectations, leaving you pleasantly surprised. We're glad you enjoyed the features of the room and appreciate the kind comments regarding our staff. We are proud to have them as team members every day. Never hesitate to call in advance, once your room is booked (or at the time of booking) to request a specific skyline to your liking - each have their pro's! Thank you again for the stay and we wish you safe travels in the future.

"Excellent place to stay during Banff vacation!"

5
12/07/2016

We stayed here for three nights, July 6-9. I booked the room using Air Miles and paid $10 extra per night for an upgraded room that included a balcony (2nd floor). The view from each room is beautiful, surrounded by mountains. I'm a picky hotel'er so believe me when I say this room was clean! Loved the large room, fireplace (although didn't use as it is summer), laminate floors instead of carpet, beds and pillows were super comfy, bathroom was very clean too. As others have commented, if you opt out of the daily housecleaning, you can pick up your $5 Tim Hortons or Starbucks gift card each night at the front desk. Nice incentive to reduce overhead costs and the environment impact. We used the hot tub which was super hot (instead of luke warm hot tubs you sometimes get). There is a steam room and sauna too, which looked fine but we didn't use. Our first night we are dinner in Canmore. Day two we toured Banff which is only about an easy 15-20 minute drive away. We left the hotel in the morning, came back for an afternoon nap and then headed back to Banff for supper. Day three we drove to Lake Louise and Moraine Lake. We loved the slower pace of the Bow Valley Parkway and even saw a bear on the way. That drive was about 45 minutes from the hotel. I wouldn't hesitate to stay in Canmore again. It would be nice to stay right in Banff and be walking distance to all the restaurants and shopping but the high price of hotels there restricted us from doing that. We were very happy with our decision to be at the BW Pocaterra Inn instead. It certainly met all of our needs and then some. Breakfast each day was typical Best Western food such as alternating days of scrambled eggs or omelet, waffle or French toast. But I must say it was the most clean and organized of any BW I've stayed at. Loved the fruit salad too.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello Canadian_Family_2010, Thank you for your generous review of what sounds like an excellent stay booked with Air Miles! We appreciate the details of feedback provided and are so happy everything met your expectations. We are very proud of our award winning housekeeping team and are so pleased that was something you noticed during your time in the room. We are glad the pillows and mattresses were to your liking as well. Thank you for the kind comments regarding the town itself. We are very proud to call this place home and work! We're happy that the location was convenient for your needs and you were able to enjoy the beautiful surrounding areas because of it. We wish you well on the rest of your travels, wherever they may take you! We look forward to the opportunity to welcome you back to Canmore when you are ready!

"Well Situated."

5
08/07/2016

This is a very welcoming hotel, all the staff are friendly and helpful. Our room was very clean and well appointed with plenty of space, a balcony and a mountain view. Great to sit there and just look at the view. The breakfast room was large, clean and well maintained and the breakfast was very good and catered for most tastes. It is well situated if you want somewhere in between the Rockies and Calgary, twenty minutes to Banff, and just over the hour either way to Lake Louise or Calgary, with plenty of places in-between to stop and explore. We have stayed in several places in and around Canmore and to date this is the best. We would certainly stay here again.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi phil52_10, Thank you for reviewing your positive experience with us. We're pleased to hear that you were welcomed as you should be. We appreciate your business and that should be reflected across all fronts. We're glad the breakfast, location and room cleanliness met the levels you expect and we were able to offer you what was needed. We look forward to the opportunity to welcome you back to Canmore in the future. Thank you again.

"Family Wedding in Mountains"

5
05/07/2016

We had an amazing setting for my niece's wedding and with many of us staying at the Best Western Pocaterra Inn for a reasonable rate given a long weekend in Canmore, we were thrilled with our accommodations, great breakfast, and great staff at this hotel.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Margot O, We're so happy to hear everything went perfect in regards to the wedding and your accommodation! I received great feedback from all of the guests who attended the ceremonies and reception and they said they had a great time at the wedding as well as the hotel. We're happy to play a part in the big day. Thank you again for staying with us and we wish you the best! Take care.

"Excellent Hotel"

5
04/07/2016

We reserved about 6-7 months before our trip. We received very good rate to stay 6 nights. The hotel facility is awesome, in-door swimming pool, Jacuzzi, water slide, sauna, gym, etc. It's about 12 minutes driving to Banff town, but we only pay half of those hotels in Banff. The staffs are extremely friendly. We just had one problem. Fire alarm evacuation in the morning of the day we checked-out. It took all of us evacuated outside of hotel for about 45 minutes.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi BillJC0914, We're very happy you enjoyed your stay and got a great rate for reserving so far in advance! It's great to hear all of the amenities we offer met your needs and the staff were providing the level of service they strive for. We apologize for the fire alarm issue, it has since been resolved with the manufacturer as there only a slight malfunction with the control panel, and no smoke/fire to be reported. Thank you again and take care.

"Loved it!!!"

5
03/07/2016

We stayed at the Best Western Pocaterra for 3 nights on a trip out west and wished we had stayed here for the whole week. It was amazing. The view of the mountains from our balcony was nothing short of magical. The room was clean and lovely with French doors going into the bathroom to a jacuzzi tub with a picture window over it that also has a mountain view. We had a fireplace, a frig and microwave, and a keurig coffee maker, everything we needed. The breakfast was included and was the best breakfast we have ever had at a Best Western with bacon, eggs, hash brown potatoes, pancakes, cereals, yogurts and a huge bowl of fresh fruit for anyone that wanted a healthier choice. The breakfast staff were very friendly and efficient keeping everything full constantly. We were given the choice to make our own beds and re use our towels and not have a maid come in, which we chose. In turn we were given a $5 Tim card everyday which was right beside and very useful when going for a drive to see the sights. The staff was more than accommodating if we needed shampoos or soaps at any point of the day. They had fresh baked cookies in the lobby later in the day, which my husband looked forward to running down to get some as soon as we were back to the hotel. We travel a fair bit and highly recommend this hotel. We will definitely return if ever in Alberta again.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Michelle008_800, Thank you for your 3 night stay! Next time we will have to welcome you back for a full week of R and R! We're glad the room had everything to make the stay perfect, including the views! Thank you for the positive feedback regarding the breakfast, we're happy to hear it met your needs to get the day started right! We look forward to the next opportunity to welcome you back to Alberta. In the mean time enjoy your travels, wherever they may take you!

"Swimming pool is great for the kids!"

3
03/07/2016

Nice hotel and room with incredible view of the mountains. The swimming pool and water slide was great for the kids. They offered free cookies, coffee and ice water upon check in which the kids love. Nice lobby area and outdoor patio. Best Western beds are not comfortable. The service was average. The hot complimentary breakfast was also very average in terms of food quality. Parking is included. There are washers and dryers for use at a minimal cost which was great. Although Canmore is very small, being downtown would have been nice. This hotel is a little out of the way. It was a great option for the price compared to other available properties.

"Nice Hotel"

5
02/07/2016

Stayed for 4 nights on a road trip to the Rockies, nice comfortable hotel, great rooms on 4th floor, big bathroom , nice bed and all amenities required for your stay, had a problem with the blind in the bathroom which was promptly replaced, excellent service from all the staff, nice indoor pool with a gym and sauna. Good selection of food for breakfast with enough choices for all . Would fully recommend this hotel.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Deckchair_Dave, Thank you for your review! We're happy you enjoyed the comfort of your room and the minor problem with the blind was resolved asap. Thank you for the generous positive feedback and the commendation included in your review. We look forward to the future in welcoming you back for a return visit!

"Very good value for money to visit the Banff area"

4
27/06/2016

As the hotels in Banff were quite expensive we have booked this Best Western in the next city. It is more or less 30 minutes drive from the centre of Banff but you get much more value for your money! For us it was the perfect stop after visiting Banff National park and it is also perfect if you would like to drive to Glacier National park the day after (or vice versa). Also a very nice breakfast!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Kathleen V, Thank you for reviewing your stay with us! We're very happy you found great value in Canmore and our hotel provided you with everything you needed and more. We're happy to serve you and are very satisfied with your feedback. Thank you ever so kindly again and we wish you safe travels in the future. Take care.

"Location- location -location"

5
27/06/2016

This hotel is clean ,nice size rooms and beds were comfortable, staff helpful and friendly. Because you are staying at a international tourist area the cost for the room is more expensive compared to the exact same quality in other Best Western Hotels in other less famous locations!!!! Breakfast was the exception We were offered excellent variety, good quality food , and all freshly made . Over -all location and Breakfast made it worth the stay.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Donna S, Thank you for your generous review! We are so delighted to hear you enjoyed your stay and found our staff helpful and friendly. They are hospitality professionals and we are thankful to have them on our team every day! We're so glad to hear positive feedback regarding the breakfast. It's nice to read it was one of the highlights during your stay. All the best in the future and we hope to see you again!

"Popular motel - very busy"

4
24/06/2016

Stayed 2 nights from 28 May 2016 Busy place – nice rooms with good beds and shower. Generous sized bathroom and nicely appointed room with a gas fire - too warm to use it though. My daughter thoroughly enjoyed the indoor pool and water slide. Just a short drive into Banff and much better prices out at Canmore. Various food options close by too.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello Riotrioadventures, We're so happy you had a great stay in Canmore. It's nice to get the feedback that the room had everything you needed and was comfortable. Your daughter having a blast at the pool is why it's there, we're glad you were able to take advantage. Thank you for your stay we hope to see you again in the future!

"Ideally located for a Banff visit"

4
24/06/2016

Situated close to the Trans Canada Highway (but far enough from traffic noises), the Pocaterra Inn is a perfect spot for those looking to visit Banff and yet not pay the higher hotel fees in Banff. It takes about 20 mins to get to Banff and you could continue to drive further west if you are going to visit other places such as Lake Louise. Back to the hotel. We were four adults and a 3 year old in a room, so I might be biased when I say the room was just sufficient. Facilities wise, the room comes with a Microwave, a Fridge and a coffee maker. Would have loved a kitchenette, considering that the hotel doesn't have any restaurant and most restaurants are in the core Canmore area. The morning buffet breakfast is ample and the staff are prompt in restocking. We didn't have any issues with the breakfast area overcrowding, but I do see that happening during the peak season. The waterslide, pool and spa-pool is a nice bonus. They are well serviced by nearby changing rooms and sufficient towels. A quick swim before breakfast helps to build a good appetite and load up on the sugar. The sugar rush doesn't have to stop - later in the day, fruits and cookies are available near the reception. (Traveller Tip - don't miss the cookies, they are delicious) Parking & WiFi are free. If you wanted to relax and watch TV, you have a decent bouquet to choose from. If you want to stock up on snacks, there is a Safeway supermarket, which is open about a kilometer from the hotel. Would recommend this hotel to folks planning to visit Banff/Lake Louise for being a pretty good hotel that gives you freedom to explore without having to drive too far.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi ramesh_vish, Thank you for your detailed and kind review of your stay! We're happy you were satisfied with our location and it was convenient to get to other places in the Rockies. Being just 20 minutes from Banff, we're glad it was sufficient for your travel plans. It's great to hear that the room was everything you required and the breakfast in the morning with snacks in the afternoon kept the family well fed and energized for your stay! We're glad you made good use of one our highlight features - the pool! We hope to welcome you back to Canmore soon, please never hesitate to contact us in advance should you have any special requests we can assist with!

"Great choice for a multi-day visit in Canmore."

5
23/06/2016

This property is fresh and nicer than many Best Western's (which can be variable). The staff was helpful, professional and pleasant. Our room (118) was very clean and well equipped. Of note the HVAC was quiet and did continually switch on and off. The breakfast area was refreshingly spacious, with a good choices. The breakfast staff kept right on top of the food and the clean-up. As has been mentioned before, the parking spaces are a little small, if you are in a rental car and concerned about new door dents. I would definitely stay here on my next visit to Canmore.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi TxLabman, Thank you for taking the time to review your positive experience with us. Were grateful for your kind feedback and thank you for staying with us. We're happy the room had everything to be desired and breakfast was spacious and plentiful. Our breakfast staff are fantastic at their roles, we thank you for giving them praise and taking notice. We look forward to the time we can welcome you back to Canmore! Take care!

"home away from home"

5
19/06/2016

Travelling with two labrador dogs it is exceptional to be welcomed so well into a first class hotel with excellent roomy and tasteful accomodation quickly and with no fuss.Location is convenient to the highway and b uilding with balconies easy to access. A fireplace in the room adds to the comfort. A very good breakfast comers with thr room along with a selection of papers to read. All in all one of the best places to stay in Canmore.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello William D, Thank you for your generous review! We're so happy you enjoyed travelling with your 2 dogs. We understand that dogs are just as much part of the family as anyone else and we're glad you were able to bring them with you. We are happy to read that you felt welcome and had everything required while you were. We value you as a guest and thank you again for your stay! Safe travels and all the best.

"Nice hotel - lovely rooms - get a high floor"

4
18/06/2016

Poor check in - I was waiting 5 mins before the check in person got someone else to help. No acknowledgment of wait and no explanation of where facilities were. Room was on first floor facing highway 1 - balcony was directly by the main entrance so we didn't feel able to sit out unless we wanted to be directly in front of a coach tour group or all the people checking in. I would suggest facing away from highway 1 at the pool end of the hotel. The room itself was lovely - recently renovated and finished to a high standard. Beds were really comfortable and everything was clean. Fireplace was a nice touch and I imagine in winter would be great. We competed with the tour group at breakfast so it was difficult to get a table but there was plenty of food to go around so we weren't left hungry! Overall it's a good hotel - check in needs work and I personally wouldn't pick a hotel with coach parties as it gets too busy when they arrive and leave but the room we had was great - Canmore is only 10km outside Banff so perfect as a base. All in all the room more than made up for the small inconveniences and for one night was a good choice.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi IBC35_Mike, Thank you for your review and feedback! We're sorry you had a poor check-in experience. I am not sure why it would have taken 5 minutes for someone to check you in, this is usually not a problem. Regardless of the unknown circumstances this is not the norm and I want to forward our sincere apologies. We're very pleased to read that you enjoyed your stay. It's great that the room had all of the amenities and comfort you desired and breakfast left you satisfied with the choices we provide. Thank you again for your stay and we look forward to welcome you back again and provide a flawless experience start to finish.

"Most comfortable bed I have ever slept in"

5
18/06/2016

We were so pleasantly surprised with this hotel. Breakfast was delicious, location was perfect, staff were friendly, and the bed was amazing. It was seriously the most comfortable bed I have ever slept in. Wished we would have stayed more nights. Highly recommend!!

"Canadian Park Vacation"

4
17/06/2016

The hotel had many useable amenities, but that wasn't the purpose of our visit. We were out more than we were in. So, we didn't use the amenities which probably cause the price. The front staff was extremely helpful and friendly. The breakfast staff was too busy to say much and their warm serving wasn't. Otherwise, it was a pleasant stay and a very nice hotel otherwise. One suggestion would be to make the spaces in the parking lot wider. Not everyone is good at staying inside the lines.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Kenneth F, Thank-you for your review, we're happy you enjoyed the hotel for the time you spent with us. We're sorry some guests did not park properly, should there ever be a concern which doesn't allow you to park your vehicle because of it, please let us know and we can contact the guest who parked there. We record all vehicle information of those in our lot at check in. We appreciate your business and thank-you again for staying with us!

"A great place to stay"

4
15/06/2016

We were really pleased with the accommodation and facilities. The hotel was spotless and comfortable and we appreciated all the attention to details. We did not use housekeeping as we were delighted to make use of the $5 Tim Hortons gift card instead - what a good idea! There were free cookies, fruit and a cold drink available mid afternoon in the Reception area. Although there were safety deposit boxes at Reception, we would have preferred one in our room. A special mention is needed for the breakfast choices and the staff that constantly worked hard, keeping everything replenished. It was a lovely start to the day. We stayed on the 3rd floor, with a magnificent view of the mountains. It was nice to be able to open the window to get some of the fresh air. We would not hesitate to choose the Best Western again when we return to Canmore.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Fiddlydollars, Thank-you for taking the time to provide a generous review of our property. We're so happy you enjoyed your stay and noticed the cleanliness of the property. Our housekeeping team is award-winning and it's something they, as well as the rest of the team are very proud of. We are glad that you would consider returning in the future! We love seeing familiar faces and look forward to the day we can welcome you back for another stay. Take care!

"Looking for Hotel on a Budget? Search No More!"

5
10/06/2016

Normally when we hear about Best Western we think about budget chain hotels, but this one is really quite different. Set within walking distance to the main part of Canmore (or most likely you'll be driving anyway), Best Western Pocaterra feels more exquisite compared to the other hotels of this series. I'm not sure about the other rooms, but the room we had got was facing the main road (not the highway, but the road where you turn into the hotel) and (despite that) overlooking the Rockies. It was our first night into the Rockies and we had driven in in the evening, so imagine our pleasant surprise when we woke up to see the majestic mountains looming over us. Breakfast was another memorable affair. Sumptuous and definitely contains the best range that we had had throughout our Rockies tour. Other essentials that were provided were fast wifi and free parking right at the lobby doorsteps. Only complaint I have is that the coffee machine was quite dirty, so we stuck to tap water instead. Overall though we're very impressed with this hotel (once again it stands up particularly against other Best Westerns), and were lamenting not staying for more nights because of this.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello starfrosty, Thank-you for your generous 5 star review. We are very pleased that you enjoyed your stay. The views of the Rockies certainly can be amazing, especially in the morning or during sunset! We're happy you enjoyed some spectacular views. We're happy to read you enjoyed the selection of the breakfast provided, as it's something we feel is very important to get guests off to the right start in the day! We're sorry to read about the condition you found your coffee maker in. Should something not be to your 100% satisfaction please do not hesitate to contact us. We are available 24/7 and would love the opportunity to make it right. We look forward to an opportunity to welcome you back our hotel in the future. Until then, safe travels to you and your family!

"Outing with family"

5
06/06/2016

An excellent experience--The room was very comfortable. The fireplace added a special touch. The staff were most helpful in every way. The breakfast was bountiful with many choices. An ideal place for a return visit.

"Not bad"

3
04/06/2016

Hotel exterior puts u off at first sight....room was renovated was quite ok....bathroom exhaust fan wasnt working.....internet was way too slow....breakfast was nice....hotel close to fast food reataurants......nice view from my room

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi dashingaman, Thank-you for your review. We're glad you enjoyed your room. The bathroom in the fan doesn't make the noise a traditional fan does as it actually operates through a central vac system. We apologize for any troubles you had with the internet. Should it not be up to par, please let us know and one of our staff would love to assist you with any problems you may be having with it. We also do have a technical support line we can reach for immediate assistance in extreme circumstances. We're glad you enjoyed the views and your time in Canmore, take care!

"comfortable stay, friendly staff"

3
01/06/2016

Friendly staff, clean rooms. I really liked that is was "wood" flooring in the rooms and not carpet. Rooms were spasious and had a kitchenette. We will definitely we staying here next time we are in Canmore. Hotel is a good value for your money. There is a pool with a slide as well as a hot tube. I think the sauna and steam room are not quite up to par, but nice to have them as options. Breakfast staff was always on the ball and kept the hot food stocked quickly, and kept the dining room clean and organized. I would definitely recommend this hotel.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi McCherri, Thank-you for your generous review! We're so happy that you enjoyed the wood flooring, we've received really positive feedback with it since putting it in. We appreciate you recommending us to friends and family in the future. We look forward to the opportunity to welcome you back. Safe travels.

"family"

2
30/05/2016

they don't accommodate late check out very sad service I think if you are paying this amount of money some extras might be good please offer a late check out to the clients as house keeping should work for us

"Comfortable and ready to please"

4
29/05/2016

4 of us stayed here on a mini vacation to Banff. The view of the mountains all around the hotel is a sight to behold. Close to Banff only 10 minutes away. Room was not what we had asked for, but was changed to the proper room immediately. The pool had a water slide that was great for the kids and a large hot tub for us older folks. Breakfast in the morning was good with a good variety. Could have had the eggs and sausages in a warmer holding bin but it was buffet style .....that says it all.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi orrwhat, Thank-you for your review. We are happy to hear you enjoyed your mini vacation in the Bow Valley area! We're glad you were able to enjoy the views, pool and breakfast. We appreciate your feedback regarding the eggs and sausage. We hope to see you again in the future. Take care and safe travels.

"Decent stay."

4
27/05/2016

When we first arrived at our room, I noticed the door wasn't actually fully closed - I was able to push it open without the key. We made note of this for the rest of the stay and made sure the door was pulled closed all the time. The rooms were clean and quiet with large bathrooms and comfortable beds. We had a room on the third floor facing the highway and never had any problem with the traffic noise. I liked that you could let the front desk know if you didn't want your room made up. We only stayed 2 nights, seems a waste to have the sheets and towels replaced for that.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Wadingmoose, We are happy that you enjoyed your stay with us! We hope you enjoyed the mountain views. We are grateful to be in a location where vehicle noise is very minimal. We're happy you took part in the Green Rewards Program and received the benefits we provide from it. We hope to welcome you back to Canmore in the future!

"Overnight on a long drive"

3
26/05/2016

Hotel is conveniently located near the Trans Canada Highway and is easy to locate. pretty typical of a Best Western property. Rooms are clean and quiet. Large, well run breakfast room. Only problem noticed was that one is forbidden from taking any food or drink from the eating area. We stay in many Best Western hotels and my wife doesn't always like the breakfast room crowds early so usually take a tray up to the room and return when done, never a problem anywhere else.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Edward C, Thank-you for your review. We're glad you enjoyed your stay with us! Unfortunately we do not allow food in the guest rooms to assist our housekeeping team with their duties and to keep the rooms as clean as possible. We hope you enjoyed your time in Canmore and hope to see you again!

"good spot (15 mins to banff), nice clean hotel, cheaper than banff: worth it!"

4
24/05/2016

-great breakfast -close to banff (15 minute drive) -super nice staff -worth staying here and paying less, than in town -free parking: only negative is the fact that the parking spots are TINY! We had an suv and were continuously nervous when parking it in the half-a-car-spots. -clean, large rooms, clean bathrooms Overall, a nice experience, i would stay here again and recommend it to anyone!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi EmAyJayAy, Thank-you for the generous review. We're glad you enjoyed the features of the room, breakfast included and encounters with our wonderful team! We're sorry you had some difficulties with size of some of the parking stalls in relation to the size of your vehicle. Should you ever have any concerns, please let us know as we do have alternate options next door and across Mountain Ave. we could suggest! We hope to welcome you back the next time you are in Canmore. Take care!

"Wonderful Breakfast!"

5
21/05/2016

We just stayed at the Canmore Pocaterra Inn for a couple of nights. We were pleasantly surprised by the selection and quality of the breakfast provided. Something for many tastes and preferences. The fruit salad was very good, along with many choices of hot or cold breakfast options. Loved the lavender and lemon natural soap in the bathroom in our room. Comfortable sleep and great views of the mountains.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi MicheleKasha, We're so happy to hear you had a great stay with us and enjoyed the breakfast in the morning. Thank-you for the generous review. We hope to welcome you back to Canmore as soon as possible! Safe travels.

"Awesome "

5
19/05/2016

My wife and I came for 2 nights to the best Western to celebrate our anniversary. When booking our room we asked for the fourth floor room 404 which is a beautiful spacious suite with an awesome view. When entering into the room it has all the amenities you will ever need. Gas fireplace in 2 rooms, two large screen TVs, en suite bath room with Jacuzzi tub, double sink, shower. Even the TV remote controls are sanitized and wrapped. The hot buffet breakfast downstairs truly is the best breakfast buffet that we have been to! Everything you want or need for breakfast is there at your fingertips. The city of Canmore has many fine restaurants to eat and other restaurants that are quite inexpensive. If you want Safeway and save on foods is close by to bring a meal up or groceries to your room. Check in with fast convenient and friendly. The room was very clean and The king size canopy bed comfortable. An awesome stay which we will come back!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Jerrold. G, Thank-you for your generous review of your stay and the Executive Suite you stayed in. This is our most upgraded room in the property and we're so happy to read you enjoyed all of it's features and offerings. We're pleased you enjoyed the complimentary breakfast provided, as we feel it's truly important to start the day off right! We look forward to the opportunity to welcome you back! Take care and all the best until then.

"This is a great hotel and great value."

5
17/05/2016

This is the 4th or 5th time we have stayed at this hotel. We love the rooms. King size bed, fireplace, and some of the rooms have a jacuzzi tub. It is great for a romantic weekend away. The breakfast is included and it is stellar with hot and cold food - so much choice. Very friendly staff.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Diane M, Thank-you for returning to us regularly. We really appreciate the familiar faces! We're glad you enjoyed the features of your king room and the breakfast that was included. We're happy you recognized the staff! We are very lucky to have all of them as a part of our team daily. We hope to see you again, until then safe travels!

"Good stay all around"

4
17/05/2016

our stay this past weekend was a good one, the staff run the property with care and take care of your needs, from the cookies in the afternoon to the 4 hour breakfast, a person can get a second eating session in if they choose, the only complaint i have really is the parking lot, very cramped, can hardly get in nor out of your vehicle, other than that good stuff.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Shane S, Thank-you for your review. We're glad you enjoyed your stay and enjoyed the cookies and extended breakfast hours. We apologize for the tight parking you experienced. Should there ever be a concern, please let our Front Desk know and we can suggest alternative options to facilitate the process. Thank-you for staying with us we hope to see you again!

"Noisy cold rooms"

2
14/05/2016

On check in, we were given a below ground facing a straight on drive way. A ventilation fan right out side our door that blew till midnight.The walls are so thin you can here the folks next talking among other things.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi James B, Thank-you for your feedback. We're sorry you did not enjoy your stay. Noise levels between rooms isn't something we face as a challenge regularly, we're sorry you encountered this while you stayed with us. Any time you are not satisfied with your room, or not completely comfortable please let us know. We are available 24/7 at the Front Desk and would love to assist you to ensure you are having as best of a stay as possible. Take care and safe travels.

"Loved IT"

5
12/05/2016

My wife and I stayed here for our anniversary and the room had a fireplace and Jacuzzi tube and a great view of the mountains. very quite and romantic. the breakfast was top notch and a great start to our day! Staff was very friendly and helpful.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Tyson A, Thank-you for your kind review and generous feedback. We are happy you enjoyed all aspects of your stay and found the room to suit your needs! Thank-you for the comment on our staff. We are very lucky to have true hospitality professionals as part of our team. We hope to welcome you back in the future, all the best!

"Great Stay!"

5
02/05/2016

Love this property! Great location if you want to stay away from the train tracks that go through town. Great Staff! Room was clean and had fridge/microwave/coffeemaker. Lots of room and good size bathroom. The fireplace wasn't working so we asked for assistance and a gentleman came up right away and fixed it. However, we went out for the day and when we tried to turn it on after getting back to the room it didn't work again. I decided to not call for a repair again because thought it would probably not work again after turning it off. So...didn't use the fireplace. Also, you can not bring food from the Breakfast Room back to your room (this would be nice when you don't want to eat in that room). Still had a great stay!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Elaine D, Thank-you for your kind review! Sorry for the issue with the fireplace, as the pilot light can go out at times, but we are here to assist at any moment. If it is a feature you would like to use and it isn't working properly please feel no guilt in asking us to assist! We're sorry about the breakfast room food policy. We want to ensure the guest rooms remain as clean as possible and being in a resort town our outstanding housekeeping team is already very busy cleaning rooms daily, so we strive to avoid adding anything to an already busy agenda. The good news is that the outdoor patio is open during the summer months, so eating inside the breakfast room is no longer the only option! We hope to welcome you back soon! Thank-you again for your feedback.

"overnight in canmore"

4
30/04/2016

Great place to stay and not on the tracks! :) modern hotel, good breakfast, would definitely recommend, for family the water slide is great. Walking distance to many good restaurants. If you want an easy hike try the grassy lakes hike, takes about 60 minutes up and back.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello Hftvufthdyjg, Thank-you for your review. We're glad you enjoyed your stay and the amenities provided to you and your family. Grassi Lakes certainly is a great beginner hike with fantastic views. We're glad you enjoyed the scenery and we hope to welcome you back again.

"Loved it!"

5
29/04/2016

Fantastic! The hotel was clean and nicely decorated. Great location. The staff were friendly. The breakfast buffet was delicious, and there lots of choices. We stayed there on Airmiles points, and the process was very easy. We definitely recommend this hotel!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello HarleyL354, Thank-you for taking the time to review your positive stay with us! Thank-you for your stay and we're glad everything was to your satisfaction. We appreciate your commendation! All the best and safe travels.

"Top 10?"

2
28/04/2016

I am so shocked this hotel is in the top 10 list of hotels in Canmore AB. I have stayed in many hotels in many different categories and this is by far one of the very worst hotels I have ever stayed in. Check in was absolutely horrendous. As we were travelling with 2 small children we requested an early check in which was denied--in fact it was late. The pool and area was disgustingly filthy and the staff were not accommodating or polite. The manager's "I-can-do-no-wrong" attitude is very evident in all of their replies on this website, as a matter of fact. I witnessed it in person but when I read the responses on every negative entry on trip advisor, the condescending attitude of the management is very noticeable. Rooms were covered in the previous people's hair and the free breakfast was microwaved frozen food. No thanks! Never again in my life would I ever stay here or recommend it to anyone. I'm looking forward to being belittled in their response to this negative review. Ready. Set. Go!

"Quick Spring getaway"

4
24/04/2016

This hotel was very convenient and a decent price. Check in was quick and easy, although we were not able to check in early. Front desk staff were very helpful and friendly. The hotel was very clean and tidy. Free wi-fi which worked fine Our room had a lovely mountain view with a balcony with a table and 2 chairs. A wonderful surprise was that there wasn't any carpet, all laminate and tile. Great for my son and husband who suffer from allergies. Also, so much cleaner. The room itself was very clean. The cleanliness of the bathroom was impecible. Bed sheets, blankets and pillows not only looked clean but smelled freshly washed as well. Room was a good size, no couch but had 2 beds and a table with 2 chairs. All seemed to be in good condition. The beds and pillows, however, were very uncomfortable. WAY to soft, no support whatsoever. My husband and I did not sleep very well because of this. Our son slept fine but he is 7 and can sleep anywhere. We were next to the elevator and didn't hear any noise. Rooms seemed pretty sound proof. Water pressure is not great for hair washing but I am used to this in hotels and was prepared for it. Breakfast buffet was wonderful! Many, many options. Both healthy and not healthy. the area was kept very clean and fully stocked. Fruit, yogurt, hard boiled eggs, dry cereal, oatmeal, bacon, scrambled eggs, sausage, waffles, breads and pasteries, tea, coffee, juice, water. The water was really good. It is an odd thing to compliment but I was pleasantly surprised, haha. GYm area was small but very clean and everything worked. Pool was a big hit. The waterslide was lots of fun and a big hit with my son. Hot tub is a good size as well. Lots of places to sit but beware of inconsiderate guests who stake claim to most of them even if they do not need them. 2 washers and 2 dryers worked fine and took a loonie and a quarter each. Parking places seemed a little small but we have a bit of a wider vehicle. Tim Hortons and McDonalds/Esso gas station are right next door. Also, a restraunt called Craigs however we could never seem to catch that open, even at 5:00pm and it didnt have any hours of operation in the the door so dont rely on that place. There is also a small playground next door on the opposite side for smaller children. This hotel is close to the highway so getting in and out of Canmore is quick. Check out was also quick and easy and friendly. TIP: Elevator is the slowest thing I have ever seen. If you dont need to use it, take the stairs. Take advantage of the $5 Tims/Starbucks gift card option and dont have your room cleaned every day. Overall, great stay but will probably not stay again simply because we did not sleep due to the uncomfortableness of the beds/pillows.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello Maxine L, Thank-you for the positive, detailed review of your stay with us! It is very informative and covers pretty much everything from check-in to check-out. We're sorry you had troubles with our beds, it's unfortunate they weren't to your preference. We're very happy everything else under our control was to your liking and convenient for you and your family. We wish you the best regardless of whether or not you can return and thank-you again for your stay and generous feedback.

"Excellent stay!"

5
22/04/2016

Beautiful hotel in Canmore. Staff and accommodations were outstanding! Buffet breakfast included with your stay. Although we did not use the facilities there is a pool, hot tub and slide at the hotel.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Laura B, Thank-you for your positive review. We are grateful for it. It's nice to read that you enjoyed the hotel and amenities! We look forward to an opportunity to welcome you back. Take care and safe travels.

"Amazing staff"

5
22/04/2016

Very friendly and inviting staff. Therran was working the front desk when we arrived and was the most helpful and caring he could be. Also, the lady training the new employee was very helpful. She went out of her way to make us a tea and coffee in the front lobby. Very impressed with how the staff handles their guests. Would recommend for anyone in canmore. Amazing rooms by the way!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Mike D, Thank-you for your review! We're happy you enjoyed your stay and had a positive encounter with our valued team! We value our guests and thank you sincerely for your stay. We hope to welcome you back in the future. Take care.

"Nice BW with Character"

4
21/04/2016

Very well located and unique BW property. Large rooms with fireplace, some with balcony, comfy beds clean and very well lit rooms. Full hot free breakfast, indoor pool and internet that works, you really can't ask for anything more than that. Great stay in a unique hotel and by the way they are pet friendly which is a huge bonus for us. Only downside is parking is less than adequate later in the day. We will be back!

"Great Value"

4
17/04/2016

We stay at this hotel quite often as it is great for the entire family. The kids love the pool and water slide. We also get a hot and fresh breakfast each morning!! Very clean and nice hotel. It is within walking distance to other places to eat as well. Parking can get tight if arriving into the evening.

"Happy Birthdy to you too Randy, whenever that is."

5
15/04/2016

Last minute overnight Pre-Birthday gift from a friend. We called from Calgary before noon to book the more than reasonable online rate. Got $5 off for calling! My friend yelled Happy Birthday when I verbally confirmed the reservation. Randy said Happy Birthday to me too and when I asked what time we could check in he said the room was ready for us whenever we arrived. Without breaking any speed laws, we gathered our things and arrived just after 2:00. Randy greeted me by name and said welcome back. Check in was less than 5 minutes. That included an upgrade to a room with a balcony and fireplace. God bless you, Randy! Turning to go to our room, I commented to my friend that I forgot my bathrobe for walking to the pool so would have to do the unfasionable T shirt thing in the halls and elevator. Because my purple fluffy bathrobe is so fasionable! Randy had 2 robes delivered to our room before the "who gets which bed" coin toss. The rooms all have hardwood floors. Sooo much cleaner and cleaner feeling. Carpets are often shiny and crunch when you walk on them. Beds (2 Queen) had 4 pillows each, super soft sheets and duvet, many towels and much product in the bathroom, Microwave, fridge and coffeemaker. After asking the next nice young man at the front desk after Randy left (sorry, not wearing my glasses) he let us fetch a few plates and forks from the breakfast room for our later snacking needs. On the way to the pool we encountered 3 seperate staff members who each said a friendly hello and asked if there was anything they could do for us. Unfortunatly I didn't wear my glasses to the pool so I cannot name them but they answered our questions about the food festival going on at the time and somehow also knew to wish me a Happy Birthday. I've never been here before during low occupancy and the staff was just as nice as always. We chatted with various staff members and they are so sincerily dedicated to their work. There was obviously a Spring Cleaning going on, but the little details they were attending to (scrubbing those corners in the ends of hallways, changing linens in rooms unoccupied for more than X number of days for example) really impressed us. Obviously we had the pool and sauna and steam room to ourselves so plenty of towels and all areas were spotless. My friend was wildly impressed by the breakfast. As a past CP employee (Jasper, Banff Springs, Palliser) he really appriciated the food presentation from the perspective of cleanliness. Tastiness too. Food is presented in a manner that encourages use of tongs instead of fingers and kept at proper temperatures. For example, the fruit salad is kept chilled and the dry cereal is in dispeners. The breakfast room is bright and well organized. The fact there is not a restaurant onsite is actually a plus for this location. Restaurant troubles can wreck everything for everyone. Why compete with all the wonderful food available nearby and in town when you don't have to? There are cookies and fruit and coffee/tea/hot chocolate available in the lobby and a very good variety of vending machine options It really was such a treat to be here when the place is not packed to the rafters. The service is always at an excellent standard but it was so nice to actually talk to people knowing we were not keeping them from attending to other guests or interfering with their work. We had such a nice stay. The entire property was immaculate. I look forward to my next visit.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello loonsatlarge_123, Wow! This review truly made our day. We are so incredibly happy that all aspects of your birthday went perfectly and that you had a great time in Canmore! Any time we can offer early check-in we certainly will. It's great to hear that your travelling companion, who was a past CP employee also appreciated the features and offerings in regards to the breakfast served. That's very nice feedback and we thank-you for mentioning him. We are excited to welcome you back already and you were an absolute pleasure to deal with at check-in! Your energy and enthusiasm for life is contagious. All the best!

"The Best!"

5
14/04/2016

Extremely kind staff. Very clean and spacious room with corner fireplace. Great pool and waterslide. Pet friendly with easy access to outside. Delicious breakfast buffet. Best hotel our family has ever stayed at in Canmore! We will definitely return.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello ThePeacefulTraveller, Thank-you for taking the time to review your stay with us, and the generous score you provided. We are so happy to hear you enjoyed the size of the room and amenities of the hotel! There is a lot of competition in Canmore and we are truly grateful for you choosing us as the property for your stay. All the best and safe travels to you and your family!

"Great place in mountains"

5
13/04/2016

We stayed at this location in April and found the price to be awesome. In summer however, it almost doubles and we wouldn't pay that much for this hotel. It is right near a restaurant, mcdonalds, gas station but is a little bit of a walk to the towns center... not much but a bit.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Kent W, Thank-you for your kind review. We appreciate your generous score and are happy to hear that you enjoyed your stay with us!

"Good hotel if you have chidren"

4
10/04/2016

We were very happy with our room and service. The only problem we had was the amount of children in the hotel running up and down the hallways. This is not the problem with the hotel but with the parents.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Sylvia N, Thank-you for the review and feedback you have provided us! Even though we cannot be directly responsible for children running up and down the hallways, we certainly can provide feedback to the parents to who the children belong. If you are uncomfortable or are having difficulties with noise problems, please call down right away and we can tend to the floor where the disturbance is occurring with a warning. We're glad you enjoyed your stay and hope to welcome you back to Canmore soon!

"Spring break getaway"

4
10/04/2016

Upon arriving at the hotel, I was concerned at the close proximity to Hwy 1, however, once inside it was not noticeable. The exterior of the hotel looks a little tired, but inside is completely different. We spent most of our visit submerged in the pool (which is great for kids), and relaxing playing games in our King Suite room. Two things to bear in mind, the elevator is extremely slow, and seems to enjoy visiting every floor, despite no one being at that level to get in (or else they gave up waiting and left)! Aside from with luggage, if you are able bodied, take the stairs. This next part is VERY important. When visiting the pool, there are comfortable chairs around all sides. Unless you like being in a major splash zone (all of you and your belongings will get washed everytime a teenager or adult exit the slide) DO NOT park yourself and belongings directly opposite the end of the waterslide. As 'entertaining' as it is watching people unknowingly enter the splash zone (unmarked) do the decent thing and tell them to move quickly!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi LottieH10, Thank-you kindly for your detailed and kind review. We're so happy you enjoyed the spacious King room you stayed in and had a fun time at the pool with the kids! We're sorry for the elevator troubles you experienced in regards to it's pace. We know that having only 1 elevator can cause minor inconveniences and appreciate your feedback regarding able-bodied people taking stairs instead. The elevator will not stop on all floors unless the corresponding buttons have been pushed to request it's service, so there shouldn't be anything to be concerned of in that regard. Great warning for the splash zone! We don't want anyone getting an unwelcome awakening from the avid pool goers using the slide! Thank-you again for your review, we appreciate you and your business.

"Spring Break"

3
03/04/2016

This was my families 3rd stay at this hotel, not as impressed this stay. I had to contentiously ask to have my room cleaned/ vacuumed. Staff was always Friendly. Breakfast was great. We travel as a group and would have like to have had the games room back.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello Vanessa R, Thank-you for your feedback. We are sorry for any inconveniences that occurred in regards to housekeeping services, as our award winning housekeeping team is not usually at fault for aspects of a stay that could have seen improvement. Any time you are not 100% satisfied with your stay, please let us know at the desk and we will do everything we can to rectify the downfalls of your experience. We truly strive to make each stay perfect and would love that opportunity again in the future. We're so happy to hear you enjoyed the complimentary breakfast. Unfortunately regarding the games room, it has been closed and will not re-open. If you are travelling with a group and have interest in renting a conference space as well for your group, please email me directly at [email protected] and I would love to set up a room for everyone to use as a breakout room/place to play board games etc. We hope to get the opportunity to welcome you back, aside from some minor set backs this stay. Thank-you again!

"Great Hotel!"

5
30/03/2016

Stayed here for three nights. Very clean and quiet place to stay. Has a nice swimming pool and hot tub to relax in. Front desk staff very friendly and helpful. Great breakfast provided with room fee, very nice! Will definitely stay here again and recommend it to others!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Sharmon R, Thank-you for your review! We're happy you enjoyed the pool area and breakfast provided to you in the morning. Thank-you for mentioning us to others, we are grateful!! Take care and we hope to welcome you back to Canmore as soon as possible.

"Perfect for the family"

5
30/03/2016

We have are a family of 3. Our 6.5 year old son Loves this hotel because of the pool and slide. I think it would be hard to beat this location and atmosphere when it comes to family oriented. The breakfast room is staff with 3 earnest staff who work hard to make sure all the food is fresh, filled and the area is clean. The breakfast spread is plentiful and I was able to find gluten and dairy free foods. It's an unexpected treat to also have a different spread made each morning. The work out room is CLEAN, and all the equipment seems new and well maintained; I just used the mat area ( I have my own 3lbs weights I brought as they do not have free weights here, but I believe it's due to a safety/theft issue). They offer a great incentive of $5 Tim Hortons or Starbucks gift cards when you opt out of housecleaning for the next morning, but being someone who likes their coffee black, the 100% Columbian coffee they brew in the morning is just as good or better so we are saving those for food, not coffee (they offer to go coffee cups). The lobby area is large and open comfy leather seating with a new pile of The National to read at your leisure, and in the afternoon offers free cookies and juice (while quantities last). The front desk staff are friendly curtious and knowledgeable about Canmore and Banff locations and events. The hotel doesn't have a playground, but with the neighbouring one hosting a decent one, we walked right over and enjoy the fresh air. On the other side of the hotel there is access to Tim Hotons and McDonalds (no playground at this McDonalds as it is tiny). The last aspect I'm going to talk about is our room. They only have 2 of the queen and Single bed rooms, one is pet friendly, and one is not. We stayed in the non pet room (this is our second stay at the hotel in the same room). I love this room as it's also considered accessible and the bathroom is extremely large. It's so large that when we put our son to sleep, we hamper down in there with two chairs and the bench (to put our feet up) and play on our iPads while our son is in the dark room nestling in his bed. There is a lovely fireplace and arm chair in this room that allow for cozy night readings. The balcony off this room make unpacking and repacking the vehicle easy as the parking lot is right there. And after, we enjoy a lovely lunch on the bistro set over looking the Three Sisters Mountain. One thing, which may be worth mentioning if you have longlocks like mine are to bring your own blow dryer, the one provided will not do the job. But if that's the only suggestion, I'd have to say that this hotel is an A!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Amandareimer84, Thank-you for taking the time to write such a detailed and nice review of our property. We are grateful for your positive feedback on TripAdvisor. You covered everything we offer and we're so happy you enjoyed all of it!! You're welcome any time and thank-you again. All the best to you and your family. We look forward to the opportunity to welcome you back again.

"fun stay"

4
29/03/2016

My family of 5 and another family (4) stayed at this hotel as part of a weekend getaway to Banff. My family skied all day at Sushine the Saturday with plans for both families to go tubing the next day at Norquay. Check in was quick and staff were very friendly. The room was a large enough size for a cot (which the fellow at the front desk brought as he was laving from his shift! Very accommodating) and as we also had our 2 dogs, the kennel as well. We chose this location for its proximity to Banff without being in the park where rooms seem to be quite a bit more expensive. Also, considered was that it had a pool with a slide, which the kids really enjoyed! While the adults had a dip in the hot tub (pool?). This location had a complimentary breakfast, always appreciated when travelling with kids and another family. This way the early risers aren't starving while while waiting for the low pokes to get up. It was decent, with all the usual offerings (sausage, scrambled eggs, French toast, yoghurt, pastries, juices, coffee, tea, milk, etc). check out was also quick and again the staff friendly. Good stay!

"Love this Hotel"

5
27/03/2016

We stay at this hotel a couple times a year. It's clean and the beds are comfortable, friendly staff, nice warm pool, great waterslide and the hot tub is great. We will recommend this hotel and continue to stay here for years to come, our kids love this hotel and so do we!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Nadine G, Thank-you for returning yet again. It is very refreshing to see familiar faces and return guests in a transient town! We thank-you for taking the time to review our property and your positive experiences with us. We are grateful for your feedback and value you as a return guest. We look forward to the next time we can welcome you to Canmore. Take care Nadine.

"Nicely surprised"

4
25/03/2016

Very pleasant stay, staff very friendly. Breakfast fantastic, eggs, bacon, breads, muffins, bagels, yogurt, fruit, cereals. We don't normally stay at a Best Western as we find them a little over priced for what you get, but not the case with this one, we booked with 1395 air miles.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Charlie B, Thank-you for taking the time to review your enjoyable stay with us. We are grateful for your feedback. We're pleased you enjoyed our wonderful team and the breakfast we provided, included in your room rate. We hope to welcome you back to Canmore in the future and thank-you again for your most recent stay!

"Not the greatest!"

2
20/03/2016

Stayed here before, twice, this time not very impressed. Was in room 208, very noisy, furnace did not work properly and fire place not at all. Switch to a new room that was better, we asked for more bedding, but never got them, think this was the last time we will stay there.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Johnny B, We sincerely apologize for the problems you experienced during your stay. We are glad that after changing to a new room the issues of the fireplace and heating were resolved for you. Problems like the ones you experienced are often resolved quickly with a maintenance call to our in house team. If they are not able to be resolved in a timely manner, and are something out of our control at the time, we will assign you to a courtesy room ensuring that everything is perfect in the new room. Regarding not receiving extra bedding, I am not sure how some thing like this is missed, as we page our housekeeping team for immediate delivery upon receiving requests from our guests. Should something like this occur, please contact us immediately and we will follow up right away. We appreciate you staying with us and hope we do get the opportunity to welcome you back again. We hope the experiences that brought you back a second time and the understanding that these were not common occurrences can overshadow a not-so-perfect stay in your most recent visit. If you would like to speak to me directly, please contact me directly at [email protected] Randy Hollick Sales Manager

"Great stay!!"

4
13/03/2016

We stayed at the hotel as we were in a hockey tournament. The hotel was super clean and the staff were very helpful and friendly. The kids had an amazing time at the hotel playing in the pool and hanging out with their team. The parents also enjoyed their stay and we would definitely consider staying there again. They were quick to help us with anything we needed and I would recommend this hotel to anyone. Thank you!!!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Jennifer W, Thank-you for your kind review. We are happy you and your team enjoyed your time with us. We're glad to hear the kids had a great time in the pool area and that the parents also enjoyed some time in the mountains! All the best and safe travels to you and the team!

"Pocaterra's Piece of Heaven"

5
13/03/2016

After a long trip with many hotels without rooms available, I returned, once again, to the Pocaterra in Canmore. The staff were so pleasant and pleased that a guest picked their hotel. I was upgraded to a lovely suite on the Adult Only floor which was absolutely wonderful. The bed was so comfy. The breakfast was fabulous. All around, this is always a great place to stay with very reasonable rates!

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Harry M, Thank-you for your review! We appreciate your return, and it's always great to see familiar faces. It's great to hear you noticed our friendly staff. We are thankful for them every day! We hope to see you again! Take care.

"Clean, Friendly and excellent value"

4
11/03/2016

The hotel was better than I had thought. Staff were great. Room was a great size for our party of four adults. Bathroom was big and very clean. Breakfast had a large variety of food, eggs, bacon, hash browns, muffins, toast, bagels, juices, coffee and tea. We had one person with dietary needs and they were happy to accommodate. The bed was a bit too hard for me but that is a personal preference. We did not use the water slide or hot tub but I can see it being great if you travel with your children. It looked well looked after. The location was good with just a short 5 minute drive to downtown Canmore. Great value for the money.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi Christine M, Thank-you for your review. We're so happy we exceeded your expectations! We're pleased to hear you enjoyed the size of the room and it's cleanliness. Breakfast is a big part of the day and it's great to see you enjoyed what we offer to our guests. Even though you didn't get the chance to use the pool this time around, it generally is a highlight, so we encourage you to bring your suit next time! ;) We're glad you enjoyed the location and found value in your stay. We look forward to an opportunity to welcome you back again! Safe travels.

"Clean, Friendly, quiet and Great location, excellent value!"

5
07/03/2016

Pleasantly surprised! This hotel was very clean, updated and nicely laid out. Not only greeted with friendly desk staff, but also warm cookies! We stayed only one night but would consider a longer stay now that we've tried it out. We drove from Calgary for a family night away. The room had a nice view, fireplace, mini-bar and Countertop which was useful for kids snacks and a few light food items we had. The beds were comfy and I liked that the pillows were a few different sizes to accommodate kids and adults. The pool was very clean, warm and had a waterslide! Kids loved it, and took full advantage, so much so that we lost track of time & checked out late! The staff were understanding and kind and didn't make us feel rushed, whew! We enjoyed the breakfast (included) which featured not just cereal and cold options but also hot food. Eggs, sausages, waffles and potatoes which were warm and tasted good. We were a very short walk to McDonald's, Tim Horton's and snack shops too. Overall, we would recommend this hotel.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi DontCallMeJenny, Thank-you for your very generous and kind review! We are so pleased to hear that you enjoyed your stay with us, and all the hotel has to offer. We are happy you noticed our valued staff as well, we are lucky to have them! Late check-out's are not a problem. If we can provide them, we will. It's all dependent on the day, and we're glad it worked out for you this time around! Thank-you for mentioning you would recommend us, we appreciate that! We hope to see you again.

"Very good"

4
03/03/2016

We were able to check in early which was nice our daughter was able to go and enjoy the pool. We were on ground level which was nice and close to the pool. Room was nice, clean, renovated and specious. Breakfast was great. Lots of choices and they offered gluten free cereal. We enjoyed it every morning. There it two things we didn't like about the hotel. I asked the front desk about the fan in the bathroom and they said they would send someone to look at it. Two days later I asked the front desk about it and the guy at the front desk told me sorry we don't have fans in the bathrooms so I am not sure why someone told you they would look at it. Fan is in the bathroom so I am not sure if they disconnected it and don't use them any more. They need working fans in the bathroom... Also our house keeper came in changed garbage and made our beds but didn't sweep or wash the floor. After being there for 2 days we needed a vacuum. Brown laminate floors show everything. Swimming pool is nice and warm. Slide is great and hot time is good size. Best part about the hotel is free cookies and hot chocolate they offer for everyone at the lobby around 4:00p.m Great snack after skiing or swimming. We will return to the hotel

"Great hotel with friendly staff"

4
02/03/2016

We stayed here as a group 20 rooms booked approx. hotel offered free breakfast and also allowed us to use the same room as an informal hospitality suite. Kids loved the water slide and pool. Parking can be a challenge sometimes but we always managed. Rooms were clean and with spectacular views. Relatively quiet considering the major roads nearby.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello ehohcanadago, Thank-you for taking the time to review our hotel, and your group experience with us. As the Director of Sales, it makes me very happy to see you enjoyed the conference space that was set up for you. Glad to hear the kids got a good time out of the water slide and pool as well! We agree that parking can be a challenge, however if our lot is ever full, there is a lot of parking directly next door at Craig's Way Station as well. We hope to get the opportunity to welcome you back again! Thank-you for the stay!

"Nice Clean Hotel"

5
22/02/2016

I stayed here a few months ago while I attended a conference in Banff. The commute to and from Banff was nothing, well worth the savings that I was able to get over staying at the location of the conference. Luxury vinyl flooring was great, much prefer it over carpet. The room was a good size with everything that a business traveller would need. Solid wifi, blu tooth radio, flat screen TV with HD channels and a pool!. Would definitely stay here again.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi TravellingDano, Thank-you for your kind review. We're glad you find the short travel time between us and Banff pleasant, as well as the value in staying with us in Canmore versus Banff. It's great to also hear that you enjoyed the floors and over cleanliness of the room. We have a great award winning housekeeping team and we're happy they were able to share their valued talents with you that weekend. We look forward to the opportunity to welcome you back, when the time comes! Thank-you for your stay.

"A nice surprise...."

5
20/02/2016

We booked for the reading week break to enjoy both Canmore and take side trips to Banff...great idea. The location of the hotel is away from the railway line which makes for a quiet stay. Our room which had a fireplace was spacious with comfortable beds and the laminate flooring was a nice change. The hot breakfast buffet which is included is fantastic for our family while the pool area with water slide and hot tub, gym, dry sauna and steam room were added bonuses to this location. For an added perk, and environmental benefits let the front desk know if you don't need housekeeping the next day and get a $5 gift card to Tim Hortons or Star Bucks....nice! Staff was very gracious and kind during our entire visit....

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello Gabes1, Thank-you for spending reading week with us! We're so happy to hear it was everything you'd hoped for. We're glad you enjoyed the features and size of the room and noticed the floors! We appreciate that. We are very thankful for our wonderful team in all departments and their respect and passion for hospitality shown to each guests. Thank-you for mentioning that. Very kind of you! We're glad you made use of the Green Rewards Program, taking a coffee card instead of housekeeping service during your stay. We hope to see you again soon, take care!

"Our favorite in Canmore"

5
17/02/2016

This is our hotel of choice in Canmore. We've stayed at several and the kids prefer the waterslide here. The hot tub is huge. Breakfast is great. Lots of choice. Cereals/Toasts/Bacon/Eggs/FrenchToast. Rooms are always clean and updated.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi shellyn911, Wow! Thank-you for making us your choice in Canmore. We truly are grateful and value you, as a repeat guest. We appreciate your generous review and are so happy you enjoy the included amenities and features of our property. We look forward to seeing you and welcoming you back.

"Very nice. "

4
17/02/2016

Really nice hotel. 5 nights here was my Christmas bonus this year, and I doubt I would pay so much for a stay here. The pool and wifi are good and the breakfast is nice. It's not a continental, it's a full breakfast. - 1 because our room was a bit noisy, but not unacceptable.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello Mark Duncan D, Thank-you for spending your Christmas bonus with us! I hope you enjoyed the features of the room, even if other guests may have caused a slight disturbance in noise levels. Should you return to stay with us, and this is a problem we can take care of, please just let us know! It is our goal to make sure every stay is as perfect as we can make it. This includes noise levels. Thank-you for the compliments and review on the breakfast, we are happy to provide all of our guests with a great start to the day. We do hope to get the opportunity to share some time with you in Canmore again. Take care and all the best!

"Excellent"

5
16/02/2016

Great hotel, really enjoyed the clean room and great breakfast. The staff were also very friendly and helpful. We will be back for sure! We stayed for two nights and found everything to be great. The room was really clean with wood floor, no rug which was nice. It had a fireplace in the corner that we could adjust the heat. A microwave and fridge came in handy for our snacks and drinks.

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hi 199tracyd, Thank-you very much for taking the time to review your stay with us. We are so happy you enjoyed everything we offer, including our wonderful team that we are ever so grateful to have. We're glad you noticed the floors and fireplace! Thank-you for the generous review and we look forward to that "next time" we can welcome you back. All the best.

"Friendly staff & great location"

5
16/02/2016

Hotel is located in an awesome spot close to restaurants and the shopping areas, but also not in the middle of all the craziness. The check in and check out was awesome and the staff member that helped us was very friendly and personable. Breakfast was great but the eggs in these kinds of breakfasts are always a little funky. ( doesnt really matter where you go ) Parking is congested so if you have a larger vehicle and the hotel is booked up you may have to park somewhere else and walk over because the spots that get left are small enough for a smart car ( haha )

PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review
Hello 498celinag, We are so happy to hear you enjoyed your time in Canmore. Thank-you for the generous compliments towards our staff, we have a great team we are thankful for every day! We can agree that parking can be tight at times, when there are lots of larger trucks, however there is certainly a ton of parking next door (30 second walk), which you were kind enough to mention! Thanks again for staying with us and we hope we can see you again in the future!

"Wonderful Stay!"

5
15/02/2016

Such a great stay! The pool and waterslide was great and the room was awesome! The breakfast that was included in the room was very good as well. The staff was very friendly and hotel was very clean. Will return again next time family is in town!

"Great Best Western Hotel"

5
04/02/2016

This was our second stay at this facility in the past four months, we loved it both times. Very large, modern and clean rooms, together with an excellent hot/cold continental breakfast, its also reasonably priced. It has a wonderful pool and hot tub, that we enjoyed on several occasions. The staff were all very pleasant and helpful, and being close to Banff makes this B.W. a very desirable location.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi John O, Thank-you for your generous review of our hotel. We are very content to see you enjoyed the room features, size and hotels amenities. We hope to see you soon! Thanks for visiting Canmore, we're glad we could be a part of your experience.

"Great Hotel!"

5
30/01/2016

This hotel was great location to everything and not far from banff! The staff were so friendly and welcoming. The breakfast had many different options the pool was a little cold for a baby but good for adults, and the rooms was a great size.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi Sophie H, Thank-you kindly for your generous review! We are so happy to hear you encountered a positive experience with our wonderful team. It's great that you enjoyed the complimentary breakfast buffet and pool area. Thank-you for your stay and we hope to welcome you again!

"Never again!"

1
19/01/2016

Took my daughters and grand-children for a day in Banff and Canmore and stayed at the Best Western Pocaterra in Canmore. We had two rooms. The fireplace, air conditioner, bar fridge and blowdryer failed to work in one room and the other room had no heat. The lack of air conditioning and the lack of heat were both only discovered in the wee hours. When we reported this to the front desk in the morning, they said we "should have called in the middle of the night." No apology was ever received. The attitude of every person we encountered was dismissive and full of attitude. They offered a 15% discount on our next visit. There will be no next visit!

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi linda a, Upon reading your review, we want to apologize that not every need was met to the standard we strive for. When things are not to your satisfaction it is important to us that you report these issues to us upon discovering them, which allows us an opportunity to resolve the issue. We recognize the discomfort and inconvenience the features that were not working for you could cause. However, many issues are very quick fixes and can be resolved at little inconvenience to you. Upon inspecting your rooms post check-out, the A/C unit and fireplace both came on when activated, while the blow dryer required the "reset" button to be pushed, located directly on the unit. We could have resolved these issues mentioned promptly at any hour, if presented with the opportunity. We keep staff on 24/7 to ensure the satisfaction and quality of our guest rooms. Admittedly, the fridge was turned down too cold by the previous guest, which resulted in freezing of one of your items, instead of cooling it. We apologize for that and your feedback allows us to keep an eye out further for guests who may have manually adjusted the temperature of the miniature fridges. When checking the second room's heat, we verified it was working. We are curious if perhaps you were attempting to control the heat on the unit itself, as opposed to the thermostat to set the desired temperature on the wall? Either way, we are sorry that this was not clear and recognized as the temperature controller in the room. Again, with a phone call we would have been able to quickly verify this with you. Because of the lack of opportunity to resolve your issues, and the nature of your reservation being made with Air Miles (already a full compensated room) we could not offer more at the time, other than the 15% discount on a future stay. Please understand that the stay you experienced is not our standard. It does make it difficult however, if we are not notified of these fixable issues until it is too late (at check-out the following morning), there is little we can do to ensure your stay is the best we can possibly make it, while you are with us. Our General Manager has reached out via email to resolve the issue in final. Please contact her directly, should there be any further concerns with this matter. Thank-you sincerely for your feedback and we hope you can accept our apology on the issues mentioned.

"Amazing hotel for conferences & retreats"

4
19/01/2016

I have booked conferences and retreats at the Pocaterra for years now. They staff are always fabulous, although seems that management is hard to come by (they rotate people through often). The rooms are well maintained and very clean. Breakfast is fabulous (HOT continental) but on weekend mornings it can get crowded and busy. My kids love the water slide and the hot tub is a great size, able to accommodate many.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi MiningGirl, Thank-you kindly for review of our hotel. We appreciate your generous feedback! It's great to hear that you enjoyed the amenities we offer, particularly the inclusive breakfast and pool area. We hope to get the opportunity to welcome you back again!

"Amazing Rooms"

5
13/01/2016

I loved how Louie and his housekeeping team was so wonderful; our rooms were amazing! We where at Best Western for the holiday season and i never saw a room so clean. The front desk agent and its Supervisors looked a bit confused when we asked simple question but the lobby; pool and breakfast was amazing Best Western is the best place to stay in Canmore

"Good Value"

4
12/01/2016

We have stayed here previously as it is pet friendly, clean and has pool and hot tub we use. Some breakfast items were put out everyday so were dry, but fresh and packaged options were also available. Friendly helpful staff.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi Valerie H, Thank-you for your kind review of our property and the quality of your stay. We're glad you enjoyed the pet-friendly room and hot tub! Even though some items are placed out daily, none should be considered "dry". This is not our standard by any means and we will follow up to make it better. We appreciate that feedback. We're glad you enjoyed the breakfast regardless and other items we offer in the complimentary breakfast! We hope to see you again in the future, thanks again.

"Excellent stay for a busy time of the year"

5
05/01/2016

Overall a great experience. Friendly and professional staff, clean and beautifully decorated hotel. Conveniently located and easy to find. Room decor is very contemporary and the fireplace accents the rustic, mountain character.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi brendabY4390JS, Thank-you very much for your kind review! We are so pleased to hear you enjoyed the cleanliness and decor of the hotel. It's great to also hear you enjoyed the fireplace and setting as well. We hope to welcome you back in the future! Thank-you for visiting Canmore!

"Nice Hotel"

4
27/12/2015

We decided to spend our Christmas holidays skiing. The Western plus was our choice. Nice hotel clean and organized. Breakfast does not offer a great variety, no cheese selection, but it was enough to start an adventurous day. The hotel offers an indoor swimming pool with a waterslide, however the chlorine in the water was so much that its smell was reaching the reception area. Parking is at no extra charge. All in all it was a good stay, but the front desk staff seamed to be over stressed and were nit too friendly! Maybe it was the Christmas rush!

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi Gass1, Thank-you very much for your feedback. We appreciate the time you took to review our Hotel. We're sorry breakfast did not offer the variety you were looking for. We get a lot of feedback from people saying breakfast is one of the highlights! It's unfortunate you didn't find what you were looking for (assortment of cheese's) and this may be something we can consider adding moving forward. The smell of "chlorine" in the reception area is actually a chemical used to clean the floors near the desk/reception area. We can agree it does have a similar scent to chlorine, and as a result of your review, have asked our in-house team to dilute the solution a bit more to try and avoid the same scent you experienced. The Front Desk team we have here are very special and we appreciate them gratefully. It's not normal they present that image and I'm sure it was an isolated incident. Thank-you again for your review to make us better. We appreciate the fact that you did enjoy your stay and hopefully we get the chance to welcome you again, when travelling in the Canmore area. Happy New Year!

"A pleasant surprise with super views"

5
24/12/2015

Our last night in the Rockies and we did not know what to expect from Canmore. we were very pleasantly surprised. The quality of the hotel was good, the room was big enough and the breakfast has a good variety. What really makes this hotel is the view..... stunning!

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi JackNlan, Thank-you for reviewing our Hotel. We really appreciate your kind words and generous feedback! It's great to hear you enjoyed the size of the room and the variety offered in the complimentary hot/cold breakfast buffet! We hope to see you again, thank-you for staying with us. Happy New Year!

"Good For Families"

3
19/12/2015

We stayed at this hotel a few times and it has been consistently good, but not great. The rooms are larger. The cable sucks. It has like 15 channels. The free breakfast is great. I think it's slightly over prices during the high season. 180$/night is too much.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi Sam D, Thank-you for your review and feedback. We are glad to hear everything has been good during your multiple stays with us. We thank-you very much for your patronage. Our cable package consists of over 60 channels, so we apologize you were unable to find anything to your liking. If you feel you actually only had 15 channels at the time, please let us know so that we can resolve the issue (should it be deemed a technical one.) We always strive to be great, not just good! I would love to hear your feedback on how we can improve. Please email me directly at [email protected] Take care and we hope to see you again!

"Best Western in the Rockies."

5
17/12/2015

Outstanding in every respect. An awesome hotel in a beautiful environment. Well done Best Western. Pocatello is #1 in every way. Thanks to the staff for making our stay enjoyable. The pool is an excellent facility for the family. Rooms are exceptionally well done with a great decor. Canmore is a beautiful spot for all to take in.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hello Lou K, Wow! Thank-you so much for your generous review. We are so happy you enjoyed everything our Hotel has to offer. We look forward to the opportunity to welcome you back. Happy New Year!

"An overnight stay on a wintery day"

5
15/12/2015

The service and staff at the hotel are excellent. What attracted me to the hotel was the reviews stated on this site and I have to agree with all that was said. We had a restful night with no noticeable noise (maybe we were lucky because one or two inconsiderable guests can mess that up). While the address for the hotel is on Mountain Avenue the entrance is actually on Bow Valley Trail. This caused a problem with the app on my IPhone as their directions did not work. So stay on Bow Valley Trail and you'll find it on the north side just west of the Boston Pizza

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hello Sundogs40, Thank-you very much for taking the time to review our Hotel and your experience here! We are glad you had a couple of relaxing, peaceful days in Canmore. Thank-you for clarifying the directions, however do we have a parking lot entrance on Mountain Ave. as well. However, w can agree it is likely easier for visitors to find us on the Bow Valley Trail side! Thank-you very much for the stay and we hope to get the opportunity to welcome you again.

"Day after departure"

4
30/11/2015

The weather was damn cold with a fresh snowfall. The parking lot was slowed and the sidewalks shovelled. We found our room to be very clean and tidy. The staff were all pleasant and polite and very helpful! Breakfast was great and hot! We'll definitely be back here again!

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hello Ian W! Thank-you for taking the time to review your stay with us. We are so happy to hear that everything was taken care of and you enjoyed the breakfast provided with your stay. Thank-you for the recognition and positive feedback. We hope to welcome you back soon.

"Good room, good price."

4
28/11/2015

As we were here before the busy ski season the price was very good, I arrived with no reservation and got a good price. Pleasantly surprised by the room, was very nice indeed. Large room and the fireplace was a nice touch. The bathroom was very clean and the bed and linens were top quality. The flooring is the new hardwood looking vinyl, which I can understand is probably a lot less hassle than carpet, however there should be a boot mat at the entrance closet so you don't track in snow and dirt on you shoes. You end up with water puddles at the door or at worst all over the room as people carry in their cases. When I wiped up the snow and water the dirt on the paper towel was quite noticeable. I used the rubber shower mat for a boot mat until they dried off. So unless this flooring is washed everytime the room is used it is just as dirty as carpet. This is the second hotel in the last 6 months that has this flooring and it was the same problem at the other hotel which is not the same chain. The hotel has indoor pool facilities which we did not use and they also have a breakfast that unfortunately we also did not have time to enjoy. Close to dining spots on the street in front and a few minutes from the downtown with larger stores, bank, etc. This facility is right on the service road off the Trans Canada Highway so you do get a small amount of road noise in the morning as the traffic picks up but that is just the way it is.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hello Sharon M, We're so delighted to hear that you enjoyed the amenities of our Hotel. We appreciate the recognition and detail provided in your review, and look forward to the opportunity where we can welcome you again. All the best.

"Great Place to Stay"

5
27/11/2015

From the check in to the check out, This hotel is a very warm friendly place to stay. The firplace in the room makes you feel at home. I recommend this hotel to everyone. I travel through this area 7 - 9 times a year and always stay here.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hello Gary S! Thank-you so much for your generous and kind review. We are very thankful for your feedback as well as your loyalty to our property in the valley. Until next time... Take care!

"Clean, comfortable, family and pet friendly."

4
14/11/2015

Room was clean and comfortable. We appreciated the fireplace. Free breakfast was appreciated and adequate. Pool with water slide and hot tub were enjoyed by many families with children. We were glad to bring our pet. This hotel is near the outskirts of town, not near the Main Street area.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi CanadaTeresa! Thank-you so much for your review of our property. It's great to hear that you had a good time here, and enjoyed the pet-friendly room you were assigned to. The pool certainly is a hit, primarily on weekends! Thank-you again for your stay and we wish you very well.

"We seem to have missed the good staff"

1
10/11/2015

Do have to say I love the town and the people here are amazing. The mountain air is a great way to start the day, only wish breakfast way as delicious as the view.. I have no idea why you can't get a drink mid afternoon here and hear slot about how the owner doesn't play well with others . Front desk and housekeeping is great , management could use a re vamp however . The place smells disgusting in the morning's I had to wake up however the smell disintegrated throughout the day, and came back the very next morning ...

"General Manager Cancelled our Reservation-Disgraceful Customer Service"

1
07/11/2015

We have been planning our trip from Ontario to Banff Alberta for over a year as a Christmas present for our family. I researched and planned our trip well in advance and booked six days of our vacation at Best Western Plus Pocaterra Inn. Before I begin, we have been loyal Best Western Customers for over 15 years and have always been pleased. I booked our accommodations in May and was quite pleased with the reservation staff. They were professional, pleasant and offered excellent customer service, helping us to plan our vacation. Approximately a week ago, one of the desk staff called our home to confirm our CC number as they had changed computer systems and lost ours. They asked for me and thought my son was me (although I am female) and proceeded to tell him they were calling from Best Western, Canmore Alberta for our booking in Dec. I was very disappointed and sad as it was supposed to be a surprise. I told the individual how disappointed I was. He was extremely apologetic and repeatedly asked what he could do to repair the situation. I called back days later to see if they could compensate us in any way, ex. a room upgrade or National Park passes etc… I was told to speak to the General Manager, Martine Rousseau. When I called she put me on speaker phone and said she had three people in the room. I asked her to take me off so I could hear her better. I began to explain the situation and she said she had already been apprised of the situation. She went on how no harm had been done, and how they speak with customers all the time and my son should have identified himself better. She also said that there was no intent of ill will, which I agreed. I told her Jordan had been exceptional in his apologies and customer service but that he recommended I contact the General Manager. She asked me my date of arrival and then told me if I wasn't happy I could cancel my reservation. I indicated that I did not want my reservation cancelled and that I was shocked that that was her solution/response. I said I had never experienced such poor customer service, that she did not even allow me to discuss our situation etc. She then asked me how I had been given such a good rate. I said probably because I booked in May and they had matched online rates and she proceeded to say that as the General Manager she reserved the right to cancel my reservation as she "did not feel it was a good fit". I said this is unbelievable and I do not want my reservation cancelled. She said she had made up her mind and hung up the phone on me. I called back and attempted to speak to her again. I asked who I could speak to at Best Western and she indicated her husband was the owner and they are all independently owned and that the General Manager reserved the right to cancel all reservations. I called Best Western Customer service and worked with two lovely individuals. At this point I was in tears and extremely stressed as I know Christmas is a busy and expensive time of year and I would never have left my reservations to the last minute. They each attempted to contact her to understand what had happened and to reinstate my reservation. They said how sorry they were, "we sounded like a lovely family" but she was not willing even to listen to them and that the owner did reserve the right and as she was married to the owner there was nothing they could do to convince her other wise. Two different customer service people called to speak with her. I never imagined that this was possible. I did not realize until now that Best Western was independently owned. It was so outrageous that I honestly thought someone was going to tell me that it was a joke. I will say Customer Service which overseas Best Western was amazing to deal with. They worked very hard to try to find us new accommodations at the same rate. Unfortunately, Best Western accommodations are limited in Canmore and Banff but were able to assist us in other ways. SO we were left with no accommodations for six days and this close to Christmas when everything is very expensive and booked. I feel that once she saw the great rate I had received, she knew she could cancel it and open it up and therefore rent out the rooms for much more. The location appears to be beautiful and the front desk staff was exceptional and even apologetic for her behaviour. It is unfortunate that she has so little regard for her customers and customer service. Lastly, this really is a trip of a lifetime for our family. We have planned and saved and dreamed of this vacation and it is very unfortunate that the Martine R, General Manager cares so little and has completely lost the true definition of Customer Service. It is great for her family that the property receives such great reviews and that she has amazing people on the desk, answering phones and obviously business is doing so well that she does not need our family's six day reservation. I am taking the time to post this as I hope no family ever has to deal with this.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hello Shannon B, We're sorry for the situation which did occur, regarding your reservation. First and foremost, we must acknowledge that the credit card number request was something we were doing for all reservations that had their information compensated, when we changed our computer system a few weeks prior. This was something that was out of our control and was not foreseeable. As a result, our Front Desk Agent did call the phone number on file. To his horror, a surprise was spoiled; something we could not have known was arranged. When you called and spoke our General Manager about the problem, the reason you were on speaker phone was so that our Rooms Division Manager could also be included in the conversation. It has been confirmed that there was only 1 other person in the office at that time, someone who should be kept in the loop as issues that may arise, or are current in protest. The Rooms Division Manager is also there to lend insight or knowledge, where it may be required. On initial contact with our General Manager, you had made demands for compensation, it was not requested. It was at this point that your rate was questioned by the General Manager. The reason for this, is because the rate you had booked was significantly lower already (nearly a 40% discount off of the going room rate currently for those same dates.) It was at that point that we had decided there was no further compensation that could be offered, since you were already receiving a massive discount on your stay. When this was not to your satisfaction, frequent calls were made to by yourself to our Hotel. During these calls, both the General Manager and front-line staff were harassed and verbally berated regarding the situation. It was not until the point it had escalated, from a business resolution conversation to insults and expressed anger, where we no longer felt we were a good fit for your stay. The cancelling of your reservation had nothing to do with your rate, and making more money; taking a hit of losing a 6 day stay is significant for anyone in the Hospitality Industry. The way in which we were spoken to as a employees of a business, and industry professionals was something not disclosed in your initial review. There is little tolerance for staff berating or verbal aggression, and zero for situations that were not of our intent to begin with. With all that has been said and done in relation to this matter, we hope both parties can move on. On our behalf, we hope you can accept our apology and response. It may have escalated unnecessarily and if we both had the opportunity to collaboratively reach a solution today, it's wondered if both parties would have handled it differently, with the hindsight we're both left with. We do wish you well and want to provide a sincere thank-you for the compliments our reservations staff, Front Desk agent and facility. Take care.

"Canmore Best Western Pocaterra"

4
05/11/2015

We would definitely go back. Pet friendly and affordable. Excellent location and a fantastic breakfast included! We requested an early check-in and we were pleasantly surprised to get our room BEFORE noon! It gave us time to settle in and then have a full day to explore The Nordic Centre and go for a nice hike early in the afternoon. The location is close to restaurants, convenience stores, pubs etc. You can walk over to Tim Horton's/Wendy's for a quick bite. The pool and waterside was great and super clean!

"Welcoming Pet Friendly full service hotel"

5
03/11/2015

Arriving from Regina by car about 4PM it wass a pleasure to be so welcomed by the staff at the desk who were prompt with our reservation and very friendly. The room was on the larger size, very well appointed and furnished, very clean with super comfortable beds

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi William D! Thank-you for your kind positive review sir. We are grateful for your feedback. It's great to hear that you enjoyed your stay with your family. It's great to know that the pet-friendly room was to your expectations. Thank-you so much for taking the time to write this. All the best.

"clean, current"

4
29/10/2015

Very pleasantly surprised by my stay here. Good value - clean, beautiful rooms (new beds, fireplace, newly renoed). Whirlpool and pool are nice - only wish is that they were kept open till 11pm instead of 10. Free breakfast was plentiful and well done (eggs, omelets, waffles, french toast, pastries, cereal, yogurt, tea, coffee, juice) - by far the largest continental spread I've had. They also put out beverages and cookies in the day. Small things: parking spots are very tight for bigger trucks/suvs. Like many newer hotels, there is no bathroom fan....there should be.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hello crazylady44, Thank-you very much for your review. We're very happy you enjoyed your stay, particularly the breakfast experience that is highlighted in your feedback. Thank-you for that. Unfortunately, parking can be a little tight, depending on occupancy and how the lot was originally constructed. Please note, that if you ever have any issues, Craig's Way Station lot is directly next door, and oversize vehicles do park there often. The fan system we have in the bathroom is a central ventilation system, so you may not hear the noise of a fan, but there is suction occurring. Thank-you so much for all of your feed back and we hope to see you again in the future.

"Excellent Value"

4
28/10/2015

Pros: Rooms very nice with wood floor and fireplace Beautiful view of mountains Nice balconies and doors to balconies Hallways looked good, not banged up Pool area attractive Breakfast included, generous, available until 11am Close to some restaurants Cons: located between busy roads so a lot of traffic noise located away from center of town breakfast mainly prepared foods, scrambled eggs had a unusual texture only one bedside table

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hello 2lookingaround, Thank-you for taking the time to review our Hotel. We are thankful for your feedback! We're happy you enjoyed the amenities and features of your room. We're sorry you weren't as satisfied with the location as others have reflected. Generally noise is not a factor, so if you ever do have issues, we can move you rooms if you think it may help, based on availability in our property! Thank-you for your review and we are hoping to see you again.

"Nice clean comfortable room with stunning views of the Rockies to wake up to."

4
27/10/2015

The Best Western is a great place to stay in Canmore. The staff are great, the rooms are clean and more than adequate. The breakfasts are also very good and plentiful with a lot of choices. In room 118 we had a balcony and it was brilliant to be able to sit outside drinking our morning coffee just looking at the Three Sisters, and more. We would highly recommend this place to anyone. Thank you to all the staff for your assistance. Gail and Mike (UK)

"Excellent choice for mid priced hotel."

5
26/10/2015

We have stayed in this hotel several times while on business. It is in a lovely setting with mountain views, access to everything Canmore has to offer. Most impressed with their rooms with Pets as we had our two Cotons with us. The rooms were spotless, no dog smells and the floors were laminate. Bedding was new and spotless. No dusty comforters on these beds. Access to outdoors for dog walks as we were on the main floor level. Considering there are trains nearby and Highway # 1 we were not disturbed through the night. Full breakfast offered as well.

"Weekend with friends"

5
25/10/2015

This charming and nice hotel is perfect for family, business, couples or solo. Rooms are very clean with hardwood floors and beds so comfortable. The view we had from our room was amazing ~ Rockies in pictures! Kids loved the pool which was open from 7AM to 10PM with a super slide. The hotel offer a very good complimentary breakfast with lots of choice. The staff were very helpful and polite. The hotel is perfectly well situated in center of the city. We will come back for sure!

"What a great weekend!"

5
25/10/2015

This hotel is great! The room was clean, comfortable, the view was awesome! I like the fact there is no carpet in the rooms. The staff was nice and helpful. The breakfast was good and there is a good variety of food. The kids really enjoy the pool. I recommend this great hotel!

"Some minor things but a lot of pluses"

5
24/10/2015

I brought a small dog and it was probably the best place I have stayed from the pet perspective. We had a patio off the room which was below grade with a 4 foot wall. The dog could run around out there with no risk of falling off the balcony or getting away. The complimentary breakfast was up there for the best I have had at a hotel. Not as many tv channels as I would like, the door did not always close when we left, and the sauna was not very hot are the only complaints I can think of. The rooms were large with a microwave, fridge and gas fireplace. Sauna, hot tub, steam room, indoor pool, waterslide, and fitness center.

"Weekend away "

5
24/10/2015

Hotel is very nice. Kids love the pool. We checked in early with no problems. In centre of town close to all amenities. Room very nice, no carpet which was really nice...no weird old carpet smells. Will stay again.

"Pleasantly surprised."

4
19/10/2015

We haven't stayed here for years and were very pleased to see the upgrades that had been done to the rooms. The room we stayed in had been totally redone from top to bottom. The breakfast room was very pleasant , with a good selection of food offered. There is a great indoor pool for kids. Downtown Canmore would be about a half hour walk. There are also good biking paths around the town.

"Great stay! Helpful staff!"

4
16/10/2015

We were pleasantly surprise during our stay here in BW Pocatera Inn. Like your regular hotel, they have all the basic ametinities. I was impressed that the rooms have hardwood floors which was great! (I hate the stinky carpet smell of hotel rooms). Nice that there was microwave, fridge and keurig coffee maker with complementary coffee pods in the room which was a plus. There is also a vending making and ice dispenser in the basement. There is also a gym and pool which was a hit for family travelling with kids. I do like the fact that there is a lot of restaurants in driving distance. Fastfood chains like Mcdonalds and A&W are just your neighbor, it thats your thing. Free breakfast is just okay, nothing spectacular. I was personally happy during our stay because of the helpful staff, I didnt have a marker which i usually have during our trip to organize our souvenirs, i borrowed from front desk and they gladly gave me. Also at one point we run out of canadian dollars and we wanted to use the vending machine, I asked the front desk if them exchange my us dollars to canadian so we can use the vending machine which they gladly did as well. Will definitely recommend for travellers. Thumbs up!

"Manager Never there to solve problems"

2
15/10/2015

Being charged $21 per night for a cot in a room was outrageous. If they would have told us there was a charge for a cot we could have at least made an informed decision whether or not we would pay for a cot in the room. The manager (Martine) was never in and even when I phoned back twice to get it resolved the manager was not in. We came home to a message on our answering machine that they were not willing to reverse the charge. Phoned again and they put me thru to the managers voice mail and guess what the mailbox was FULL. very poor customer service. Never ever again will we stay there.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hello Lisa D, Thank-you for taking the time to let us know of your experience. It will help us to improve. Cot fees are standard in most Hotel's as they are an additional amenity that are not standard in room rates. Unfortunately, based on the feedback from your review you were not instructed there would be a $20+GST fee for the cot; something our desk staff are trained and regularly do communicate to those requesting cots to use. We're not sure why you were not told, but we've gone out of our way to ensure this is communicated moving forward. As for our General Manager not being available, we are sorry that she was unable to be reached during your requests to speak to her. Unfortunately, she was away for a Best Western Managers conference during this time. As mentioned you likely won't return. I can understand your impression and reasoning. This is not our standard - Regardless we thank-you for your stay and appreciate your feedback to help us moving forward.

"Surprisingly good"

4
15/10/2015

I am beyond surprised that this is a decent Best Western Inn I have ever been into in the last couple of years. The place is clean and well maintained. The amenities are okay. Breakfast and lunch was really really good. The amazing view outside the hotel is to die for. The only downside of this hotel is it smelled of pool chlorine the moment you step the entrance doors. Other than that, this small hotel just feels homey and all.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi Nash T! Thank-you for your very kind review. We're so happy you enjoyed your stay with us! We're sorry that you noticed the chlorine smell, due to the pool being located on the main floor as well. Thankfully we do provide the separate entrance below, to minimize the impact the pool has on the lobby overall. Hopefully we will get the opportunity to see you again!

"No Carpet!!!! Seriously!!!!"

5
15/10/2015

To my surprise,as I never thought it possible!!! There are no carpets in the guest rooms! Clean and comfortable and so very modern! As we finished our complimentary breakfast, I spoke to an employee and told him how lucky he was to work with this view; the mountains literally wrap around this little town like a big majestic quilt! He agreed and said I should see the sunrise in August as the sun paints it's picture by adding more pinks than any other time of year. If you are not impressed with the accommodations you will be with the scenery. Loved our stay and will be back.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi Catharine J! We're so happy you enjoyed Canmore! Of course, we love it here and are thankful every day. We're glad you noticed the floors! We've had nothing but positive feedback on them and we appreciate yours! Glad to hear you will be back, we will look forward to that opportunity!

"Great fall weekend"

5
14/10/2015

I stayed in the king room for two nights in the fall. My room was ready and I was greeted and seen to immediately. My room was clean, large, and cozy. The fireplace with the chairs is such a nice touch. Breakfast was good and everything was ready for when they opened at 7am. I chose to forgo maid service and recurred a gift card instead. I chose to stay in Canmore over Banff mostly because it is less busy and I was very happy with my decision.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi nneettiiee! Thank-you for your review! We're happy to hear everything was good to go when you arrived! It's nice to hear that the amenities of the room and breakfast were noticed and to your satisfaction. We look forward to an opportunity to serve you again. Thank-you!

"Good"

4
11/10/2015

I stay at the best western if possible. Have found a lot of different in the operation of each motel. Most times if there is a problem the staff will correct it. Cleaning seem to be a problem, and feel that you need a person to check on the cleaning staff performers.

"Highly Recommended"

5
10/10/2015

Very friendly, helpful staff; immaculate, modern rooms; excellent breakfast and breakfast room - plenty of space; and the Inn is at a great central location. Our son loved the heated, indoor pool and waterslide. The Inn was very clean. Value for money - especially since it is a short drive to higher priced Banff. Downtown Canmore is really pretty, with a variety of shops - lot less crowded than Banff. Would definitely stay here again.

"Excellent"

5
10/10/2015

Excellent breakfast Very nice staff Good location for us jklkfjjfkflfkmfnfofknfflkfnffdlksijvmvorijvj;lkvifododijvoifdo;a;iod jiopsoifbios[sifdjifoijfofdpldlddpskdodspdoigfopd[dpodfofpd[pofoddgmvcvvbcl

"Great location, helpfull staff"

4
07/10/2015

Great location. Plenty of restaurants and pubs in the environment. Good place to start with your trips to the Banff National Park, The Three Sisters Mountains and The Bow Valley parkway [a beautiful scenic drive through mountains, forests and beautiful vistas].

"Our room not reserved!!"

3
05/10/2015

We had booked all our hotels as a travel package for our Canada trip. So on our last night we arrived in Canmore in the evening expecting to check straight in. However, we were shocked to find that they did not have a reservation for us despite U.S. Having a voucher from our agents confirming the room. After a while the receptionist note the agents who had secured the room and he suggested this was the problem as they no longer took bookings from this agent due to payment problems. Fortunately they had vacancies and we were able to secure a room albeit we would have to pay despite having paid our agent in the UK. This unfortunate episode was not dealt with in the most helpful fashion by the young man on reception, but following an email and telephone communication with our UK agent all was suitably resolved. The young lady on reception the next morning was more helpful and produced paperwork to show our card being debited and credited for our peace of mind. There are no dining facilities at this hotel apart from a breakfast room. Breakfast was continental and included but was run along the lines of a college canteen so you felt it just a place to eat and drink quickly and get out, certainly not a relaxing experience.

"Nice place but a parking nightmare"

3
03/10/2015

Canmore is a great alternative to Banff. Nice little town. The BW Canmore is an older hotel but the rooms are very nice. They have a very good, much above average, breakfast in the morning. The staff is friendly and they are doing the best they can with the parking situation. The parking spaces are very narrow. In fact, it's almost impossible to get out of your car if someone is parked on both sides of you. I saw several people struggling to get out without dinging the adjacent car. People of size would be SOL.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi NewMexicotraveler37! Thank-you for your review. We're so happy you enjoyed the amenities and features included in your stay. We are proud the breakfast options we serve, and so happy you took enough notice to praise it in a review. Unfortunately parking is tough because of how the building was originally laid out and constructed; a lot of buildings in the Canmore area can face similar issues. One day we can expect to perhaps come up with a solution! Regardless, it's great to see the things that are in our control were met and you were happy with your room. All the best!

"Great find"

5
30/09/2015

The staff was pleasant and helpful. The room spacious and the breakfast had good variety. Within walking distance to restaurants and supermarket. Short drive to center of town. Would definitly stay at this hotel again.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi Karen E, We're so happy everything worked out for your stay. We're satisfied all expectations were met and we look forward to another opportunity to welcome you again!

"Very nice and good value"

5
26/09/2015

We had a great stay at the Best Western Pocaterra Inn. We always enjoy finding a pet friendly hotel. The room was comfortable and clean. We loved the fireplace, its a very nice touch. The staff were friendly and helpful when help was needed ( I foolishly spilled wine at 1am and it was dealt with within 15 minutes). The included breakfast was also enjoyable. Overall, great and our preferred choice when staying in the Canmore/Banff area.

PocaterraMgmt, Director of Sales at BEST WESTERN PLUS Pocaterra Inn, responded to this review
Hi Aaron S, Thank-you for taking the time to review your stay with us! We're so glad everything went according to plan and you enjoyed your pet-friendly room. We have 8 on site, so please be sure to call us ahead of time to book one! Our staff truly care about our valued guests and we're glad it was shown.