Best Western Hotel Pocaterra Inn,  Canmore

4.5/5  - based on 1129 guest reviews.
1725 Bow Valley Trail, T1W 2W1, Canmore, Canada - See map
+1 403 678 4334 +1 403 678 3999

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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The Best Western Pocaterra Inn features the friendliest service in town, spacious rooms, and a fantastic, complimentary breakfast buffet. Let us take care of the most important meal of the day. The buffet includes a daily assortment of waffles, pancakes, French toast, omelet's, fresh fruits and pastries, hot and cold cereals, and 100% Arabica coffee and chilled juices. There are four major ski resorts within one hour of our Canmore hotel. Canmore, Alberta is host to dozens of outdoor adventures. Whether guests are interested in skiing, hiking or water sports, recreation is only a short drive away. Our Canmore hotel boasts a great location along with plenty of amenities, and is an obvious choice for visitors. It's the perfect escape for outdoor lovers. Our Canmore hotel is located in the Canadian Rockies with a spectacular view of the Three Sisters Mountains. The stunning vista provides a relaxing backdrop to any vacation. In addition to our complimentary breakfast buffet, our hotel also features a pool, hot tub and three story waterslide. Enjoy a family-friendly hotel with clean and spacious rooms. The nearby Nordic Centre is a popular spot for cross-country skiing and mountain biking. The Canmore Folk Fest and Canmore Highland Games also draw a crowd. Guests who prefer to hit the greens are treated to plenty of golf courses in the region. Guests who want to get away from it all know that this Canmore hotel delivers. Whether you want to relax or indulge in a favorite sport, you're set. Our staff members are happy to give you tips and advice on the best dining, shopping and recreation in the area. Book your next room at the Best Western Pocaterra Inn and get ready for the ultimate vacation!

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Room 1

Guest reviews


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Excellent
 
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409
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28
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23
Business Business 47
Couples Couples 446
Family Family 449
Friends getaway Friends getaway 89
Solo travel Solo travel 35
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Pocaterra Inn,Canmore
  • 5
    « Best place to stay! »

    Absolutely the best place to stay! Best breakfast which is included, as well as fitness center, slide pool, hot pool..and the rooms are so nice and clean. 5 stars <3 Check in and check out was so smooth and fast. Staff are very friendly and approachable, which is so nice to see. The mountain view is everywhere u look..its beautiful, and yet budget friendly.

    5
    « Friendly, accommodating and nice »

    Staying here now actually. And the service is great! Jordan at the front desk was efficient, friendly, and accommodating to all our needs. This is our 3rd time staying here. I'll be back. It located close to the highway. Has a nice pool for the kids and family.

    5
    « Yet another great experience »

    While two issues arose during our stay (unexpected construction work pre 8am and a broken down elevator), I would still rate this as a great experience at a hotel we've really come to enjoy over the last few years. The staff handled the situations professionally and considerately. We will be returning!

    4
    « First time Canmore visitor »

    Room is clean bed & pillows comfortable. Breakfast provided was good lots to eat. Upon checking out we asked front desk staff to recommend a easy hike he suggested beautiful Grassi Lakes which exceeded our expectations. Thank You, front desk staff!

    5
    « Another great BW experience »

    We travel frequently and have taken to staying at Best Western brand hotels and have achieved platinum level rewards level. Because of this we often receive great upgrades. Although the rates are higher than some other hotels we find the quality of the breakfast makes it worthwhile. This hotel is in a good location close to the highway, gas and restaurants.

    5
    « Unforgettable stay at this well kept property. »

    Warm and welcoming reception area with fire place and walking distance to restaurants and shops, Rooms were very clean and fresh with great views of the majestic mountains. The breakfast was plentiful. An unforgettable experience!

    4
    « This hotel has beautiful views from the rooms and the breakfast is far better than most Best Western Hotel »

    This is a great hotel if you have a family or you are staying as a couple. The rooms are very nice with balconies and a fireplace which is a added touch. This will depend on which room you choose of course, but that is available. My only negative was that based on the design of the room there was no side table or lamp on the one side of the bed, that was a bit disappointing. We had some issues with our remote and the hotel had a service person there immediately to take care of this minor problem. The service was impressive.

    5
    « Family stay »

    Kids loved the waterslide and pool. The fireplace in our room was cozy and the beds were comfortable. We enjoyed our stay and will definitely be staying at the Best Western for our next Canmore visit.

    5
    « Great hotel. Great staff »

    Just stayed one night but it was very nice. The beds were incredibly comfortable and there was a fireplace in our room which was a nice added value (I guess all the rooms have fireplaces). Staff at checkin and checkout were courteous and efficient.

    5
    « Amazing view of the mountains!! »

    My husband, toddler, infant and I stayed in this hotel for five nights last week. We had the room with the best view and balcony, and what a view it was! I called to see if we could check in early, and spoke to Adam at the front desk. He was so friendly and helpful. We were able to check in at 2pm that day, which was a tremendous relief having two small kids traveling from Calgary. The breakfast was filling and the breakfast staff were kind. A nice touch was the option to do laundry in the hotel, which we did several times! Adam was able to charge our room for the laundry pod and Canadian change, which was also very helpful. We also LOVED the town of Canmore! Banff is very touristy but Canmore is more locals, and just as beautiful outside! The mountains are absolutely breathtaking. If we are ever back in town, we will definitely stay here!

  • 4
    « Pocaterra Inn has nice rooms and very good staff »

    We needed a pet room on two separate occasions and the Pocaterra Inn worked very well for us. The front desk staff were delightful - always very helpful - and now if they can make their internet work a little better, it will be perfect.

    5
    « Girls weekend in the mountains »

    We have been coming here for years and always have a great weekend. Front end staff are great and always friendly. The rooms are clean and the beds are comfortable. Love that you get a coffee card if you don't want your room cleaned. Breakfast always has a great selection. The cookies in the late afternoon are always a treat. We come up here usually twice a year and always look forward to it. Love the mountain views.

    4
    « The bed of pain »

    The hotel is very nice and very clean. I was on the adult floor which was nice as no children were running around and no noise came up from the pool area. My room was beautiful and spacious. Lovely sitting area by the gas fireplace. Nice selection of teas and coffees. The bed was a nightmare! It was hard and lumpy. Could not get comfortable no matter what I did. Did not complain because I did not want to move from the room. However when I mentioned it during checkout I was reimbursed.

    5
    « Really nice »

    We had a room on the 4rth floor .... wow! what a room so roomy. Very clean and comfortable. Breakfast was ok... your typical hotel breakfast. Checking in and out was efficient and fast... loved it. Good service all around.

    5
    « Great night stay »

    Stayed for one night with my dog. Love that they accept dogs, even if it's only on the main floor. Room was very clean, nicely appointed (fridge, microwave, coffee maker), spacious, well priced and quiet. Easy check in and check out. Great breakfast (great value). Ample free parking. Easy to get out of Canmore for early morning photography shoots in Banff and area.

    4
    « Enjoyable stay, great view »

    We stayed for one night, the room was nice and clean, the balcony and fireplace was really nice. Breakfast could have been better, but maybe it was just the options the day we were there. Overall, definitely worth the price (oh, the free parking was nice, Ave didn't get to use the pool)

    4
    « Nice weekend stay »

    Our family of 4 stayed here for a weekend getaway. We really enjoyed the hotel for our stay. The staff were friendly and helpful. We used the pool, hot tub and water slide. Our kids very much enjoyed the water slide. It is impressive for a hotel water slide. Maybe a bit on the fast side for the younger kids! There is no restaurant in the hotel, but the free breakfast buffet opens every morning for breakfast. There are about 4 trays of hot food, it changed both mornings (eggs, waffles, potatoes, bacon). And the usual pastries, cereal, coffee, etc. The room was bright and clean. I appreciate the laminate flooring, it feels more clean than carpet. The gas fire place was nice. We had a room with 2 queen beds, it was a good size room. Our room had a microwave and fridge. The bathroom was large size, regular (but nice) tub and shower. The only negative is there is only 1 elevator! When we used the luggage trolley to take our luggage, we had to wait a long time to get an elevator that wasn't full of people. Find the stairs and leave the elevator to those who need it. We look forward to staying there again for our next mountain getaway!

    5
    « Great family hotel »

    My teenage boys and I stayed a night at the Pocaterra Hotel in Canmore and we all loved it. The boys said the waterslide is very fast and fun. We all enjoyed the breakfast- lots of variety and someone was always there to restock with hot fresh food. The rooms were clean and quite big. The only thing we wish is that we would have stayed 2 nights instead of just 1.

    4
    « Very Good Hotel in the Heart of the Mountains »

    Stayed here over a weekend in February and was impressed with the quality of this hotel. Rooms were spacious and ours even had a fireplace in it! Very friendly staff here. They do offer free breakfast here though the weekend we stayed out it was very busy with all the events going on in town so breakfast options were slightly limited and seating was also limited. Very nice sized pool as well. Definitely a good property for families with all the amenities offered here, would stay here in the future!

    5
    « Always a highlight of our mountain vacation »

    We've stayed at the Best Western Pocaterra Inn 10 years in a row and it's always a pleasure whenever we arrive. This time wasn't any different. We stayed two nights over the Easter long weekend and had a junior suite on the fourth floor. It was in a corner and very quiet, while providing a stunning view of the mountains. Despite the hotel being very busy during spring break, we still found peace during our stay. The front desk staff was friendly and courteous as always, especially the sales manager during our check-in. We'll see you again soon!

  • 4
    « Good hotel »

    Stayed overnight here based on recommendations from friends who had stayed here previously as well as the reviews on Trip Advisor. We are also BW Reward members, so know that most BWs are reliably good. This hotel is no different. Reasonably priced with a decent hot breakfast. Rooms were nice, clean & the beds were comfortable. Pillows were kind of hard. Good staff. Would stay here again.

    5
    « Awesome stay and service! »

    I don't mind paying more for a place with outstanding service and FREE complimentary breakfast! Never going back to that Ramada anymore where you have to pay up! At least you got exactly what they offered and its part of the cost! Awesome! That's the way it should be! Lets talk about the rooms. Hardwood flooring is nice and fireplace. That's something you don't see in the average hotel room. Bathroom is spacious. The amenities package was just overflowing. Let me talk about the pool. We see lots of places with their pool and waterslide and hot tub. But this one stands out and I'll tell you why. It's laid out in its own separate building, attached, but not apart of the rest of the hotel construction. This allows for more freedom to design that waterpark to the best standard possible, and that's what we get here. The underground changerooms, fitness and laundry - that's where its at right there! That's something Ramada don't do! Oh and the sauna! That's over and beyond! The slide lands in an appropriate area of the pool and is a nice size. Front desk was very good to us. We understand that Saturday night during Spring break is a busy time and that rates reflect that, but I'm happy they let us jam a couple more into one room. It made for an outstanding stay. I like how there are stairways at both ends and not all beside the elevator. However the elevators were efficient. Even with the busy breakfast bar, it was spacious! Lots of seating and food supply! When your hotel is full, you cook for that many - this is something many places fail to do. When you offer free breakfast, its only logical that you cook for that many heads! BW did that. I'll keep this place in mind for future.

    5
    « Outstanding »

    This hotel was clean, easy to locate, and the staff were friendly and helpful. Our room had all that we required and more. Beautiful fireplace and the view out our window was awesome. Staff went above and beyond to make sure that we had all that we required at a last minute stop. Checked road conditions for us before we left. Having no reservations we were pleased to be able to stay at this lovely hotel.

    5
    « Unique room, wonderful stay »

    We only stayed one night at this hotel but the we would come again. Our check in was fast and efficient. Our room was really spacious and very clean. We found the bed comfortable and really enjoyed the fireplace and seating area. Can't say enough about the breakfast. The staff was very efficient and friendly. The hot and cold items were constantly being refreshed. Can't beat the view while you are eating too.

    5
    « Wonderful stay »

    Stayed here for a crafting weekend. Breakfast was plentiful. Was super impressed they had gluten free and dairy free options as well as the ingredient list of their items. Rooms were spacious and love the hardwood floors and fireplace! Lots of kids/families seemed to be enjoying the pool. Several people checking in with groups and it appeared they were making an effort to give them rooms together. Banquet space for our crafting was lovely ( I wish there were windows so we could enjoy the mountain views!) Only minor downfall is the lone elevator that wants to stop on every floor. Will definitely be back!

    4
    « Pleasant Hotel, Well Located »

    The BW Pocaterra Inn is a pleasant hotel. Have stayed here at least a couple times and the staff have always been helpful and pleasant. The hotel is in good condition and is well located to get onto the highway for day trips or to go into the Canmore downtown area. There are plenty of nearby restaurants only minutes away. The hotel itself has a good breakfast menu that is open until 11 AM. The parking area is good and plentiful. It also has a pool and sauna area. The only negative is the fitness center, which needs some attention. The cardio equipment is good, but not the weight/resistance equipment. Overall though, a good choice for hotel.

    5
    « Lovely experience in beautiful Canmore »

    The Best Western Pocaterra Inn in Canmore is a lovely mountain getaway - close to the village and surrounded by mountains. Our room was very spacious with a gas fireplace, huge en suite and a balcony. The desk area in the room was around the corner from the bed itself and accommodated late night work without disturbing sleep. The complimentary hot breakfast was very good, offering something for everyone. Excellent staff and customer service.

    5
    « Making things right! »

    Booked 2 night with queen at terrific rate. Front desk was very friendly and since we r gold members were offered 500 bonus pts or welcome package upon ck in. Our room had a great view , fireplace and was spacious. But the heater was not up to speed and room temp never got above mid 60s. Maintenance was dispatched and they were unable to correct problem. We were immediately offered a new upgraded room, king suite with jacuzzi tub. What more could we ask for! The room was clean, the bed super comfy, fireplace added ambiance. Pool and hot tube were clean and warm. Breakfeast served on regular plates and silverware with hot eggs and sausage, fresh fruit etc. So what could have been a catastrophe turned into one of best stays ever. Definitely 5 stars on all accounts.

    5
    « Great place to stay! »

    This is the second time I have stayed at this hotel and once again I had a great experience! The room was clean and cozy with a lovely view of the mountains. The breakfast was good. Overall, it was a great place to stay for my personal retreat. I would definitely stay here again.

    4
    « Good solid hotel »

    We stayed here for a weekend conference and had a good stay. The rooms are a bit cold but all have fire places. Generally, all areas are very clean and open. There is only 1 elevator which is slow but the stairwells are fine and bright. The morning breakfasts are simple but have a good variety. The staff were friendly and very willing to help. My husband loved the free soft oatmeal raisin cookies. All in all, a good hotel for conferences and families.

  • 5
    « Five stars for an unexpected pleasant surprise »

    My wife and I stayed here one night prior to closing on a condo we purchased in Canmore. We wanted to save money but were surprised at how great a deal this place was. Immaculate, tastefully decorated and a very good complimentary breakfast. A cut above other Best Westerns we have been to. Comparable to places twice the cost. By giving it five stars I am not saying it is equal to the five star Fairmonts at Bannf and Lake Louse where I have stayed before, but it IS five stars compared to its price/quality competition. Everything is relative.

    5
    « Amazing family hotel »

    Wonderful hotel. Waterside and pool kept kids busy and content during the day. Breakfast was great. Lots of selection . This is a great hotel for families. And an added bonus is Tim Hortons is a quick walk away lol

    5
    « Absolutely loved it ! »

    Loved the pool/hot tub (which were amazingly maintained), the breakfast, the welcome cookies and drinks in the lobby, etc. The front desk staff were incredibly helpful and if we ever had any questions or extra needs, they were always fulfilled. The room was great- big, awesome beds, fire place, microwave and coffee machine. Rooms were cleaned every day. Awesome location close to restaurants and a short drive to Banff as well. We have already recommended this hotel to all of our friends and family.

    4
    « Good Hotel »

    Good hotel, we stayed while skiing. Kids liked the pool/WaterSlide, and the cookies/hot chocolate in the lobby. We would return. Our room had a fireplace. Front desk was very helpful, and found a cork screw and wine glasses.

    5
    « We won't be staying any where else..... »

    A great room with very comfortable beds & a friendly fireplace. Superb breakfast buffet that was exceptionally well serviced by the staff, although it was busy there was no running out of food, no crumbs on the food tables and no dirty customer tables. We didn't get to use the pool, but the water slide looked like a lot of fun. From start to finish we received great service at a surprisingly reasonable price. We'll be back.

    4
    « Short stay »

    Always comfortable. Clean rooms. Nice wee pool and hot tub too. Always friendly staff. Very affordable and mountain facing views are wonderful to wake up to. Breakfasts are as good as " breakfast included" gets.

    4
    « BEAUTIFUL »

    Beautiful setting, clean , modern and friendly staff. Great location to all the area has to offer. Pool area looked good but we didn't use it as we only stayed the one night. Breakfast was very good. Well prepared and presented with a good variety of hot and cold. Would recommend this hotel if you are visiting the area.

    5
    « Great Hotel! »

    Needed a place to stay so we could get off to the ski hill at a decent time. Had s great breakfast and the room was fantastic. Enjoyed the waterside and pool in the evening. Everything went smooth from check to check out.

    4
    « Ski Vacation »

    This is a hotel is great for kids, waterslide and pool are fun. Breakfast is good, gym was very nice and all equipment worked. Not a lot of restaurants in walking distance. Rooms are clean, walls could be washed. But overall great stay!

    5
    « Great stop on our road trip! »

    We needed a comfortable room, continental breakfast, good for handicap senior with close parking and short distances to walk plus an economical nightly rate. This hotel fit the bill perfectly for us. Plus the staff were very accommodating and pleasant.

  • 2
    « Likely not coming back »

    Overall, the room itself was satisfactory: clean, well-attended and the view (with the balcony) was fantastic. However, during our 3-night stay, we never had access to the "high-speed wi-fi" and the TV kept getting "weak signals". I had taken screenshots/pictures to prove this, but there is not way to put them up here. Not much of a complainer, but if you paid 300/night, I at least want what I thought I was paying for.

    5
    « Extremely satisfied »

    Best western is our favorite hotel to stay in When we are in canmore. The staff are super friendly and helpful. They offer pet friendly rooms. The continental breakfast is always a delicious bonus. I definitely recommend staying here.

    1
    « Attention dog owners »

    I am a gold member of Hilton, SPG, and Club Carlson. This is the first time that I try to stay at a Best Western. Prior to making our trip to the hotel, I called the front desk to make sure that it is a dog friendly facility and I was assured it was. I requested a dog friendly room and was told that one was reserved for me. Upon arriving and checking in on December 30th, 2017, the front desk personnel informed me that although it is a dog friendly facility, we cannot leave our dog in the room on its own and will have to take it with us wherever we go. Since it was -25c outside, we only had the option of staying with it in the room which beats the purpose of going to a hotel. We were planning on going out to attend a New Year's Eve party as is our custom every year. However, we now know that we cannot do that while staying in this property because we usually leave our dog in the room when attending New Years events. I wish the staff were transparent that they are not in fact a dog friendly property so that we wouldn't be placed in this situation. I tried explaining this to the manager (Adam) here at Best Western in hope to be able to cancel our stay but he wouldn't accept my explanation and told me that my payment will be forfeit regardless if we spend the night or not. Moreover, before going out of the room to swim in the pool, I had asked the the housekeeping service to clean my room to which he courteously promised that he will. Upon returning to our room 2 hours later, we found out that they didn't clean it. When I asked housekeeping why the room wasn't made, I was told that the front desk informed them that we were checking out and that housekeeping shouldn't clean our room which doesn't make sense either way. I honestly feel that I was conned into staying here and then punished for trying to explain my frustration. This will be the last time I stay at a best western and will be writing a negative review to describe my experience here, especially to my fellow dog owners in Calgary. At 2:30pm on December 31st, 2017, my family left the Best Western although the hotel did charge my credit card with $300/night as I had no where else to take our dog while attending the New Years event which was also already paid for. We have now checked in another hotel from which I am writing this note. The other hotel also has a dog friendly room and clearly state that they are perfectly fine with us leaving our dog in the room. As mentioned earlier, I am a gold member at other hotels and have stayed in numerous other properties with a similar policy, hence, this is not surprising to me at all.

    5
    « King suite »

    Beautiful king suite and jaquizzi tub. Lots of space. The bathroom has a great jaquzzi tub with a nicd view of the moubtains. Fantastic service at front desk. Location is good. Overall very happy with this hotel

    2
    « It's either Hit or Miss »

    I believe it is a nice hotel. It is close to Banff, it is close to major fast food places, easy to find. However, I hated the room they gave us and that was Room 212. I believe they are aware it is probably the worst room they have to offer so I am curious how they choose who gets it. whether it is by the last name or by the fact we booked it through Expedia - now sure. First of all the room is right above the breakfast area so right at 6 am when people started gathering to eat you can hear everything - plates, cutlery, drawers closing, people talking so good luck with good morning sleep. Also, there is a huge door to that dining area and if someone opens it - it smashes causing a small earthquake. Then, the room is close to the pool so you can hear all the commotion from people (kids) playing there. Also, the balcony is facing the area where people come out and smoke. One morning there was a lady who was smoking and talking on her cell for at least an hour so we had to close our balcony door to avoid all this. On the day we had to check out even before 11-am some people came banging on the door asking "if we are done" so that they could take our used towels. When I brought all this to the receptionist's attention, she just made a "concerned face" and said "I'll talk to them" And for all this I had to pay 650$ for 2 nights. I have the most unpleasant memories about this place and staying there.

    3
    « Average Joe »

    All in all a comfortable stay. Room was clean, comfortable and quiet. Beds were nice but pillows awful...sleeping on logs! Breakfast was included in the rate from Expedia, reasonable selection but cooked buffet was tepid. The Gym is small with no free weights. Weight machine didn't work properly and was not maintained. You can walk into town and it takes about 10-15 mins. Recommended if you get a parking spot so don't give it up if you can help it. Check in was ok and staff reasonably friendly but not effusive. Would I stay again? I'd look elsewhere first especially for deals in the self contained suites/condos. If nothing else available I wouldn't be against staying again but I would take my pillow!!!

    5
    « Great »

    Everything was great! The boyfriend was really please with the continental breakfast the assortment was outstanding.. the only minor downside was our key cards to the room was not activated. Other than that it was great!! Loved the rooms! Hardwood flooring , beds comfortable, and a nice patio. The view was great! I would come back here in a heart beat.

    5
    « Great get-away in a perfect setting »

    This hotel offers a great place for a get-away and is close to Banff and the mountains. Canmore is one of the best towns to visit with fabulous amenities and surroundings. I highly recommend the Pocaterra Best Western.

    5
    « great service! nice hotel! »

    we really enjoyed our stay! awesome service! nice view from our balcony room. the room was so clean and neat. we enjoyed the waterpark and hot tub. yummy breakfast! we will recommend and will come back for sure!

    5
    « Mutiple Family Stay - Excellent!! »

    I was one of 4 rooms that was booked for a family vacation. My parents, sister and her husband and her daughter and kids. Various room types were booked including one suite for our parents. All were booked using points. No hassles about the points booking from the hotel. Nice cookies and beverages in the lobby. Rooms were clean as well as the hotel. Offered lots for the breakfast. Great value. Small hotel, easy to get around but they were very full and the parking lot filled up quickly. Great location close to highway. Kids had a great time in the pool. Really fast slide.

  • 4
    « Night away »

    Using a gift card for the Trough brought us to Canmore and an email from Best Western to us telling us we had enough points for a free night which we decided to use. It was a great weekend away. Enjoyed our stay.

    5
    « Nice sized rooms with cozy gas fireplace »

    It was nice to be able to come back to the room and warm up by the gas fireplace. Liked that there was no rug in the rooms - some kind of hard wood-look flooring. Fair sized pool with a waterslide and large hot tub. Also, the complimentary breakfast was nice and offered a variety of food (even bacon on the Sunday we were there). There is a train that runs near the front of the hotel and a busy highway near the backside. We were on the front side and would hear the train rumbling by, but at least it's whistle never blew, so it never woke me up during the night.

    4
    « Well maintained »

    I was impressed at how clean and well-maintained this hotel was. I had a great view off the balcony of my room. The bed was comfortable, the internet was fast, I had no problems. Breakfast was good with a variety of items to choose from and decent quality. Direct access to the pool and hot tub was not allowed - you needed to go underground to get to the pool, which was a bit weird. No problems with my stay.

    2
    « Poor Front End Staff »

    Was told at booking there was a pool & hot tub but on arrival was told they were down for maintenance to change to salt water. Paid cash but also had my credit card billed and had to call to get them to reverse the charges. Hotel was very clean & breakfast very good.

    5
    « Wonderful Experience at this hotel! »

    It was a wonderful experience at this hotel. The staff were fantastic and very accommodating. We stayed with children and they loved the hotel and the pool. Will definitely be back as it is one of favourite hotels in the Rocky Mountains!

    5
    « Much better than expected »

    With a change of route due to snow on the Icefields Parkway, we needed an extra night in Canmore so we booked ourselves into the Best Western Pocaterra. I didn't know what to expect but figured it would be an average motel. Well, were we pleasantly surprised! It is much better than that! The reception staff were so welcoming and helpful and the King room on the 4th floor was huge with a massive bathroom and spa. It's not luxuriously furnished but the bed was very comfortable and the room was quiet although we could hear what sounded like a massive air conditioner out in the corridor. The included breakfast was fairly basic, help yourself and clear your own table but it had everything we needed. We didn't try the pool or any other facilities but would happily recommend this hotel.

    5
    « Good Stay »

    Stayed here quite a bit. Like this hotel a lot. Great staff! Ill be back next year sometime. One of the best breakfast bars. I stay at hotels 100 plus days a year and this is one of the best. Canmore is a great place for a couples getaway. Beautiful views and lots to do.

    4
    « very good place to stay »

    This was a great place to stay. Clean quiet rooms, restful sleep and great breakfast. Easy access off the highway. Good value for money spent. Best Western brand is very reliable and this hotel easily met or exceeded our expectations.

    5
    « Amazing staff »

    We stay here for a conference twice a year and the staff are nothing short of fantastic. Something always comes up and it is never a problem. The overall cleanliness of the rooms, hotel, and conference room is implacable. The beds are super comfortable and the internet is great!! The breakfast has hot and cold options and are well done. Thank you as always!!!

    5
    « Very nice stay »

    My mom and 2 daughters and I went on a girl's weekend away and we stayed here. We usually don't book it early enough and it is usually full but this time we were fortunate. Our stay was great- the pool and waterslide was fun. The room was clean. The breakfast here is great. They had decorated it already for Christmas and it looked nice. Would definitely recommend this hotel.

  • 4
    « BW - Evaluation »

    Overall our stay was good. There are few things that I think need to be addressed, i.e. sauna not functioning properly, exercise room missing parts on weight assisted unit. The room was a bit warm and air very dry for sleeping. The mattresses should be replaced as they had body molds setting into mattresses and were very soft indicative of over use? The hot tub and pool and slide were great, Breakfast was excellent, clean, well stocked and maintained by staff. Yes I do like BW Hotels and will probably stay there again. Rooms are so expensive in this day and age.

    4
    « Would love to give a 5 star review but the bed was extremely firm »

    We stayed for a weekend at the end of October and had an enjoyable stay. Pros: room is nice, breakfast is excellent and has lots of variety, pool is great (our 5 year old loved the water slide), the cookies, hot chocolate etc at check in are great, we had issues with our door lock and got locked inside our room and they were quick to fix the door, lots of hot water. Cons: during our stay there were very few pool towels available and we had to go back to the room to use those towels (even after 1.5 hours no pool towels had been delivered) and the mattress in our room was extremely firm ....the firmest mattress I have ever slept on. My 5 year old has a firm mattress in his room and this was nothing compared to this mattress...maybe equivalent to a thin RV mattress for comfort. I woke up numerous times in the night in pain and had to readjust to get back to sleep (including sleeping with pillows under me). I was actually glad to head home to my bed.

    5
    « Another Wonderful Stay »

    We've stayed at this hotel numerous times over the years with our 2 daughters, but this time my husband and I traveled alone. We stayed on the "adults only" 4th floor in the Executive King Suite. Fantastic! There was a separate living room with a half bath off of it, and wet bar with sink, microwave fridge and fireplace. In the separate bedroom, there was another fireplace with king size bed and full bath with jacuzzi tub, shower, toilet and double sinks. So much space in this suite. A large balcony would be great in the summer for morning coffee. Still the view from this room is magnificent. Bed is comfortable, and I will add that there are 2 tvs in this suite. The housekeeping staff should be applauded for the cleanliness of this room. Breakfast was quite good with ample options. Hot and cold items available. There is a reason why we keep picking this hotel when travelling to or through Canmore. We'll continue to do so.

    5
    « Canmore favourite. »

    Great location away from the hustle and bustle, but close enough to all the conveniences. Just minutes away from major stores, trails, hiking spots and scenic drives. Canmore has a better feel to it than other locations nearby IMHO.

    4
    « Quiet night. Very comfortable. »

    Comfortable stay. Close to town town and excellent restaurants. Have stayed here several times over the years. Especially great for families, as the pool area is wonderful, especially the water slide.

    3
    « good stay but not highly recommend »

    We stayed at this hotel & room was nice & having a fire place was cool as well. For a double bed bedroom, they only put one shampoo & 1 conditioner & 2 soaps which I think is not enough but I didn't want to call & wait ?. Also no water inside bedroom so at 12 midnight had to go to next door 7 eleven as the machine in the lower lobby takes only cash money so had to go out. In addition, the main issue in this hotel is in the lobby(((. The noise coming out from the wind shutter/curtain machine that leads you to the back parking is soo horrible that sitting in the lobby will give you a big headache after few minutes. The worst part is that the electronic door keeps on opening by itself so lobby became soo cold & windy so imagine how much energy the hotel is loosing in that. Breakfast had a good variety but taste was average & wasn't impressed with quality with exception to bacon as it was crunchy & tasty. I almost forgot, at early morning I woke up at a continuous big sound out in corridor so I thought it was vacuum but it was too early & because it was for too long, I opened the door to check & found out it was coming from a vent in corridor just outside the room. We wanted to use the pool but no time. there was a cookie stand when we came in so it was a cool thing as a welcome but & they could use a tag to differentiate the cookies they have but we didn't see that next day though

    5
    « Night away with the grandkids »

    Great visit, started with very quick checkin, the room (224) with a great view of the mountains!) very pleasant staff especially Heather who gave us details for getting an excellent pizza delivered! The water slide, pool and hot tub were excellent, very clean and well serviced. The hotel is very clean and the breakfast was very adequate, especially for the little ones. Would definitely recommend that you consider this hotel for a stay in Canmore!

    5
    « Beyond Comfort »

    This place is just perfect for us when traveling with our puppies. There are special rooms with vinyl flooring, it is clean, doesn't smell of pets and comfortable. Quiet, very little road traffic noise or sounds from other rooms. The entrance is always inviting, pool area a great place to relax.

    5
    « our fall vacation »

    I highly recommend this facility and it's staff,would stay there any time.From the arrival to the exit we had a great experience.We have already told our friends about our stay and have been planning a return trip in the spring.

    5
    « Beautiful mountain stay »

    We had a King Deluxe Suite while we were babysitting our granddaughter while her parents were at a wedding. Our room was beautiful and huge for her to play in. Beautifully decorated with an absolutely gorgeous view of the mountains from our deck. The jacuzzi was as big as the one we have at home which made for a very relaxing soak. The well stocked complimentary breakfast was delicious as the staff tending to it were extremely efficient. Thank you for a great stay and we will definitely be back!!

  • 5
    « Absolutely perfect. »

    Great for family and traveling with pets. Assortment of the continental breakfast was great. Decent rooms, clean and warm. The pool was a bonus. Everything was right where we needed and staff were very helpful.

    5
    « Awesome hotel »

    We booked in for three days in Oct and from the friendly reservation man to the check out it was awesome. Hotels room are scenic and clean, fireplace, mini fridge. Beds are like sleeping on a cloud. Pool and Jacuzzi excellent and the buffet breakfast the best! This should be a five star wonderful!

    4
    « recommend »

    very nice, staff is very friendly, the hotel is very clean, staff is friendly the surroundings are gorgeous lots to do. very relaxing. The continental breakfast needs some improving, but it comes with your stay so I guess to be expected. Rooms are very nice and clean. All in all highly recommend.

    3
    « Quick weekend get away »

    The room was moderately clean. I liked that there were laminate hardwood floors rather than carpet. But these floors are harder to keep clean. Our Children's bed had a stain on the sheet when I checked the beds, asked for someone to change the bed. The front desk sent someone up immediately with clean sheets for us to Change ourselves. Seemed odd. The pool area was great. The water slide was quite fast and our kids loved it. The pool was a good size and the hot tub was hot. The exercise room looked good, machines were in good working order. The hotel in general appeared to be clean and well kept. Our WiFi never worked. It would allow us to sign on but moments later would kick us out. The breakfast was surprisingly good. For a continental breakfast it had plenty of options.

    4
    « Girls weekend »

    We stay here twice a year for a girls weekend away. Great location. Wonderful views. Bring your swim suit great pool and hot tub. Want to work out bring your gear. Breakfast is always great I love the bacon and potatoes. Want an early evening snack make sure to grab a few cookies. Conference rooms in the basement are great for women's retreats. I like that if I don't have next day room service I can get a $5 coffee card. Shower heads are a favourite I like the oversized rain showers. Lots of parking but small stalls oversized are a tight squeeze. My only complaint about this would be the hallway noise and needs sound proof doors.

    5
    « Excellent stay »

    I would recommend this hotel to anyone passing through the area whether for work or play this place was an excellent place to stay. Staff was helpful and breakfast was great. Located close to all amenities.

    5
    « Excellent Hotel In Canmore »

    We three stayed one Tues. night. We reserved a double queen bedded room. Reception was quick and friendly and we got a third floor room. They had two luggage carts by the back door and we used one. The room was great. It was spacious with two queen beds against one wall, and a dresser with TV on top on the other wall. There was a blue recycling bin next to the dresser. The room had a gas fireplace, and a small table with two side chairs under the window. The window wasn't huge, but very adequate. The shared bedside table had a radio alarm and a lamp. There was a box of tissue in the table drawer - a nice touch. There was a small ottoman at the base of one bed. A small fridge and microwave with coffee bar were in a built-in near the room entrance, as was an open closet. The bathroom was large and well equipped. The shower worked very well. Room wifi worked well also. The downstairs lobby had a three sofa seating group, and free newspapers. There was also a small business centre with two computers, and an urn of coffee. The pool is on the front of the hotel and has a water slide. We didn't use it but the pool area looked nice. Entry is from the hotel lower level. Also on that level was a very nice work-out room and a sauna. The breakfast room was quite large and well equipped. The offerings were complete and included bacon, pre-shaped scrambled egg patties and pre-made waffles. There were also the usual offerings of fruit, cereal, toast, muffins, etc. The staff kept the food well stocked and the room well cleaned. Overall we rated the breakfast as very good to excellent. The hotel offers a novel $5.00 Tim Horton's gift card if you forego morning room service on a multiple-day stay; a nice environmental encouragement. We highly recommend this hotel for a stay in Canmore.

    5
    « Rocky Mountain Get A Way »

    We were in Canmore for one night, the staff was very friendly, the room was spacious and clean.The breakfast had lots of items to choose from and the room had lots of tables available so you could sit. I would recommend this hotel to any of my family and friends.

    4
    « Nice quiet and reasonable »

    Not too far from Banff Canmore was the ideal choice for us to visit the area. Pocaterra was an excellent choice to stay for 2 nights. Free breakfast was a plus. Rockies are all around Canmore so you can't go wrong anywhere. The room was clean and spacious. Front staff was very helpful. Parking unlimited and free. The only downside is they have no restaurant. So gives you an opportunity to explore the town for dining. To commute back and forth to Banff which is hardly 15 minutes we used our 150 year celebration pass otherwise may be an issue. We'd love to go back with kids so they can enjoy the water slide and pool. It looked very inviting

    5
    « Very nice hotel »

    We stayed in Canmore during our Rocky Mountain vacation and it was great. This hotel was very affordable and we had a great experience. I wrote a list of pros and cons for every hotel we stayed at and this one definitely had the most pros. First and foremost the room was clean! There is lots of bathroom counter space (this is a big deal to us!), the room was big enough to have our suitcases open during our entire stay. The beds were comfortable, there was a fireplace. There was a big TV in a good spot (we stayed at a few hotels where the TV was in a really dumb location). And the best surprise was they had fresh baked cookies starting at 3pm and they were absolutely delicious! My only negative comments were not enough hooks in the bathroom (like every hotel), there was no desk, and the chairs at the table were cramped. But these things are no big deal. Definitely recommend staying at this hotel!

  • 5
    « Grand Rocky Mountain Respite »

    Surrounded by grandees mountains, we settle into an evening, at Canmore. The Best Western blends magnificently into this setting, Our room was nicely appointed, and the bed awesome. A hearty breakfast, in the brightly appointed dining room, with a view, was a fitting way to close the chapter on this overnite.

    5
    « Weekend fun in the mountains »

    The room was great, plenty of space for the 2 of us, even had a small balcony but we were there in the late fall and was not the weather for using said balcony. The hotel is very well presented and had a great breakfast selection. Staff were pleasant to deal with and helpful. Going back in Nov 2017 for a wintery weekend in the mountains.

    5
    « Fantastic views of the Rockies »

    Room 402 - fantastic large room with a balcony and two chairs, gas log fire, microwave, sink, fridge shower and Jacuzzi bath, two basins - free breakfast They have a swimming pool, but we never used it. they don't do evening meals, but there are several places to eat a short walk away along the road with mountains on either side one night was $250.14

    1
    « beware of the billing practice »

    The hotel was ok. Even though it's not cheap during the peak season, as long as it's transparent with it, I'm fine with it. However, that's not the case during my stay. I booked 3 rooms from August 7th through August 11th (4 nights) in March through Expedia. The total was $4,447.08. However, when I was checking out, the receipt showed the charge in two currencies, CAD $4,447.08 and USD$3,650.54, with the USD being in a very unfavorable exchange rate. I asked about this, was told this is just show me the estimate, and the amount of USD I'd pay is totally decided by my credit card company. I thought that makes sense, which is consistent with my past experience with other hotel chain overseas, as long as the CAD amount is the same with Expedia showed me, that's OK. Guess what? by the time the charge showed on my credit card, it's the very unfavorable USD amount based on their exchange rate instead of more reasonable rate offered by my credit company. I filed a dispute with my credit card company, to no avail, because they showed my credit card company the receipt (with two currencies), which I was never asked about which currency I'd choose and which I never signed. The statement "I have been offered a payment currencies..." was folded to the back and stapled to the itemized receipt so you don't even notice that (I was never asked about the currency choice in the first place so the statement is false). So, all in all, be very careful about the unscrupulous billing practice. read the receipt carefully and do NOT let them use their horrible exchange rate. Instead let them charge CAD and let your credit card company convert to USD. When you pay thousands of dollars, the difference is not insignificant, trust me.

    5
    « Beautiful Setting »

    Warm Friendly Staff - very helpful if you had any questions. Very comfortable room. Breakfast included. Beautiful setting - lots to see. Location of the hotel was central to the town and Highway. Definitely would recommend this hotel.

    5
    « great location »

    beautiful hotel, great location and service, walking distance to downtown. highly recommend. hiking locations readily available with trails for all levels. 20 min from downtown Banff for your visit there.

    5
    « One night stand »

    Great location. Walking distance to eating establishments. Great views in all directions. Friendly staff, very helpful and well informed re local services. Good breakfast. A little pricey compared to other BW in other cities, but competitive to the local establishments

    4
    « Vacation »

    One of the nicest Best Western hotels we've stayed at and you cannot beat the scenery. The staff was friendly and the room spacious, clean and quiet. The hotel was within walking distance to restaurants and coffee places.

    5
    « Another Great Stay! »

    Excellent value for the money in an area of hotels demanding higher prices for the beauty of the mountains of the Canmore/Banff area. Staff was super friendly, hotel very clean and breakfast was more than expected as an included feature. We loved that our pet-friendly room had hard-wood flooring as it is much cleaner for it being used as pet rooms. Thank you BW Canmore!

    5
    « Great hotel with beautiful view of mountains »

    Recently stayed one night as I had guests visiting from New Brunswick. One of the guests had never seen the Rocky Mountains and this hotel in Canmore has such a beautiful view. Service was excellent with friendly staff. The complimentary breakfast was great. Lots of choices and so nice not to have to leave the hotel just to have breakfast. To have my first coffee of the day with fresh cream/milk and not from one of those room machines was wonderful. No lounge tho at this hotel (only downfall).

  • 5
    « Great location for travelling to Lake Louise and Banff »

    Very easy commute from Calgary Nice drive up to Lake Louise -the hotel was lovely special touch was a cosy fire in the very spacious bedroom. Good restaurants in town -as recommended by evening reception guy

    5
    « Great surprise choice - dog Friendly too »

    Loved this choice. $169 per night with s really good breakfast. Gluten free rice Chex cereal (5 other choices), egg omelet with peppers (light and fluffy), sausage patty, cubed hash browns, French toast fingers, large choice of breads, three choices of juice, milk, almond milk and cream, tea and coffee. There are more options. Best free breakfast in this level room stay. The view of the Rocky Mountains from the dining room is spectacular on this sunny blue sky day. The room was very large with a two seater patio, there's a gas fireplace in the room, and a really functional quiet bathroom. Great service and just close enough off the highway for a quiet sleep.

    4
    « Great stay! »

    We stayed at this property for two nights and were happy with our stay. Our room was large, clean and comfortable with a fire place (which we didn't need to use). Check in was quick and staff were friendly. The hotel did look a little tired but that didn't impact our stay. Breakfast had standard options by was good. The breakfast room is self service in that you have to clear your own plates but it wasn't a big deal. Free parking and Wi-Fi is provided throughout and the hotel is located just a 20 min drive from Banff. It was nice to stay away from the crowd me and chaos in Banff. Decent dining options near the centre of Canmore town which is about a 5 min drive. Avoid the exorbitant prices in Banff and stay here!

    5
    « Best Western-Best Hotel! »

    The extra large room was very nice and nicely decorated and furnished. It had a fireplace in one corner. Two queen beds were nice. The room lighting was very good which a lot of hotel rooms aren't. The in-room coffee service featured Keurig pods int&#92;&#92;stead of the usual disgusting offerings. Breakfast was also included.

    3
    « Reasonable Hotel in Expensive Area »

    We booked to be close to Lake Louise without paying those kind of prices. Rooms are nice, with fireplace, and the included breakfast with long hours was appreciated. The first room we were given was semi-basement with a view of the parking lot - we asked if another room was available and were politely moved to a third floor room. Room was clean and comfortable with coffee maker, microwave, and fridge. This hotel is good value in the area.

    5
    « Wonderful, huge suite with friendly, family style staff »

    We had to cancel our Waterton Glacier Parks adventures due to forest fires so we called the Best Western in Canmore. Wow! This totally changes my mind about Best Western. Our room was impressive: huge bathroom, wonderful linens, lots of amenities, etc. What a wonderful escape from the smoke and tension of fleeing forest fires. We walked along the Bow River and also took the Mountain Transverse hike. We wanted to hike in Glassi Lake but it was closed due to bears and berries season. Canmore has a charming Main Street with lots of cafes, restaurants and shops.

    5
    « Great place to stay in Canmore »

    This Best Western is a wonderful example of how Best Westerns should be. Cordial, helpful staff, clean rooms, long breakfast hours and a variety of good food. Oh, the indoor pool has a spiraling slide!

    5
    « Great Hotel »

    This hotel is only a couple of years old. We chose this hotel for its location, we were visiting friends that live in Lacombe. This hotel is spotless and the employees wonderful. The room is comfortable and very clean. I would highly recommend this hotel and would stay again next time i'm in town.

    4
    « A reasonable place to stay with breakfast and a pool »

    It's hard to find hotel's that offer free breakfast these days, as well as pool facilities, so those are definite pluses for this Best Western. It's a little bit out of town, but close to fast food and petrol, and close to the freeway where you are going to do a lot of driving while in the Rockies. Rooms were huge, clean and adequate. Overall we were quite happy, and it was affordable compared to a lot of other accommodation in the Rockies in summer.

    4
    « Golf and Relaxation »

    Stopped in on the way by to see if a room was available without a reservation. The staff was very friendly and accomodating. A room was located for the night promptly. The room was clean and quiet. The price seemed to be somewhat high but in line with resort town prices! Would stay again for sure but not pleased with the prices...

  • 4
    « Clean, updated and nice service »

    I haven't stayed at a Best Western in years but this hotel made me change my impression of this chain. It was clean, comfortable and the staff was very accommodating. The room had hard wood floor (maybe due to us bringing a pet) and was very clean. I also liked that it had a fireplace and patio to enjoy. The common area was clean and comfortable and the pool and hot tub looked in good condition (we didn't use them though) The breakfast options were better than a Hampton inn or holiday inn express. Plus they used real plates, bowls and silverwear (a plus to save the environment!) Good location and nice hotel.

    5
    « Very Accommodating »

    We called from Lake Louise to see about a room. She gave me the price of a King suite and a double queen. Because of the $70 difference I chose the queen. Upon seeing my Platinum reward membership, she upgraded our room to the King suite and no additional charge. That room exceeded any expectation we may have had.

    5
    « my stay »

    I felt safe and and comfortable in the room. Breakfast gave a lot of options and was fresh. Would definitely stay here again. Staff was helpful in directing me to a restaurant in the evening. Very enjoyable!

    4
    « Good value for money »

    My husband and I recently stayed overnight at the Pocaterra Inn for an anniversary getaway. We like to stay in Best Westerns but haven't used one for a while because we often find them to be pricier than similar hotels in the areas where we are stopping. In the case of this hotel though, we got good value for our money. Often in resort areas it is hard to find accommodation that offers you free parking, free breakfast and/or free wifi but here we got it all. The lobby area is nicely decorated (and it was lovely to see complimentary cookies here for snacking on later). The reception desk is a bit tucked away but we got fabulous service from the young gentleman when we first arrived. We were there a couple of hours before the official check-in time of 4 pm and, although the room we were tentatively assigned wasn't ready, he offered us the choice of a similar room across the hall which we decided to take. It was a good-sized room with 2 queen beds and an easy chair and, although it was on the highway side of the building, we weren't bothered by any traffic noise. The room was clean, the beds comfortable. There was a good choice of food for breakfast and staff made sure that everything was well stocked, frequently adding to the items on offer. Some other reviewers have stated that they thought the room rates were on the high side but after looking at a number of other options in Canmore, I think they were right in line and, in a number of cases, were actually lower. My only minor complaint was the elevator which was extraordinarily slow, especially at times when a lot of people were on the move - better to take the stairs! I certainly wouldn't hesitate to recommend the Pocaterra to others and would definitely consider staying here again.

    1
    « overnight stay »

    First the room key would not work ,very rude front desk employees, dirty room, broken curtains ,ask for help - the front desk looked at me as if I was a nothing - and was annoying them. All previous stays have been excellent - do not know what happened to your quality service as a Best Western Hotel.

    4
    « Best Western Pocaterra Inn, Canmore, AB »

    Very nice place to stay & would stay there again. Friendly staff and enjoyed my stay. Clean and comfortable rooms. Would definitely recommend to family or friends. The hot breakfast was a definite plus! I did not use the swimming pool or their Fitness Centre, but it was nice that both were available.

    4
    « Comfortable stay at great value »

    During this vacation trip stayed in 6 different hotels, Best Western is great value for money and comfort. Breakfast is served till 11 am which is good, selection of breakfast items is good. Internet works fine.

    5
    « Best Western Pocaterra »

    We stayed here at the end of our week. We had already experienced cabin life and were tired from a week of hiking, driving, and sight seeing. It was nice to return to hotel amenities. This hotel is conveniently located - Just 18 minutes to Banff. Had a great night's sleep!

    5
    « Great Place to Stay! »

    Very clean, great parking and helpful staff. The breakfast was tyical of Best Western ammenities and was good as usual. The location was great with a very nice view of the mountains from our deck. I would stay here again!

    5
    « Very nice hotel, friendly staff »

    Comfortable room, friendly staff. Great views of the mountains. Close to restaurants, within walking distance. We had a very good breakfast which was included. Warm cookies in the lobby in the late afternoon was a nice touch.

  • 3
    « Popular and therefore pricey for value »

    Good location, just off the #1 and a short walk to many restaurants, grocery stores, shopping. Canmore is a very pretty and touristy town therefore this hotel is popular and therefore pricey for the value, especially in peak season.

    5
    « Great Hotel for families! »

    We have stayed at this hotel quite a few times, as Canmore is one of our favourite spots. The Best Western is near paved walking trails and many restaurants. It has clean spacious rooms and good breakfast.and the staff are always helpful and friendly. Our son finds it more wheelchair accessible than a lot of hotels.

    3
    « Vacation in the Rockies »

    We stayed at the Best Western Pocaterra Inn July 10-12, 2017. Perfect location. Restaurants were only a short walk, or drive away. Drive to Banff, Lake Louise was not an issue. Morning breakfast was very good. Our room was on top floor. The building has central air. The aircon equipment at each end of the hall is very, very noisy. We would recommend a room toward the center of the building

    5
    « Great staff, great rooms. We had a fine time here. »

    The Best Western Pocaterra Inn is a fine experience. Right from the huge, bright, very clean foyer, to the courteous, professional and caring front desk staff, your experience will start off perfect. We had an upgrade as Diamond Rewards members to a deluxe room. We had number 412, and it was a great room. Thank you. Breakfast was really fine too. And all the staff, even those we just met in the hallway were really cheery and friendly. Please thanks all of them for us.

    4
    « Good location in beautiful Canmore »

    Good hotel with views of the mountains. Great pool and breakfast was included which is a plus. Comfortable beds and rooms were pretty clean. I will mention that the housekeeping staff needs to clean the vents and dust the lamps otherwise the room was clean. Three times during our stay there were no towels at the pool which was unfortunate. The cookies and beverages in the lobby during the day were a nice touch and the kids loved them. We would stay here again.

    2
    « Choose somewhere else »

    In for my sons wedding. We felt like an inconvenience to the check in agent. So rude, not again will I put up that kind of attitude. Started the wedding off on a sour note. Breakfast was poor, rubbery eggs and cold, leathery waffles. Next night stayed in radium at motel that put BW to shame for half the price.

    5
    « Clean comfortable location »

    As i read staying in canmore was the best option for us. Great staff,clean,pool and slide seemed a hit with the children. Really good breakfast. I would stay again when visiting. Good wifi since we did not have data service in canada

    5
    « Great stay »

    We stayed here as part of a Rockies tour for two nights. The room was comfortable and clean and the staff were friendly. Room had a large bathroom, fireplace and 2 queen beds. Approximately a 15-20min walk to downtown Canmore and about a 15-20mjn drive to Banff. Breakfast was good and had plenty of choices. The hotel also has a pool with a waterslide that can be used at set hours. Would definitely stay again.

    5
    « Would stay again! »

    This property was very welcoming. The parking and front entry is a little awkward due to the small space and people hang out and visit so you have to worm your way through to lobby door. This property did not show up under the BW mobile app so we had to stop to check out availability before anything else. Breakfast was nice but for those who can not digest cheese the main meal was disappointing. Our AC froze up but once reported the maintenance man showed up within 5 minutes and got us up and running. Overall we would stay there again.

    1
    « Brutal customer service. »

    The staff at front desk where extremely rude, and would not listen to our concerns. The hotel itself was Ok it was the nasty staff that made this a terrible stay.i would not recommend this hotel to anyone unless you enjoy being yelled at.

  • 3
    « This was a good place to stay »

    A decent hotel. It was reasonably clean, Loved the fact they replaced the rugs with laminate flooring, in the rooms we stayed in. House keeping could use some instruction on the concept of cleaning behind the headboards and and furniture, but still ,all in all clean place. We stayed as a family group in multiple rooms, so the condition of the rooms varied somewhat .The pool area with the water slide was great for the kids . A smaller hotel, which was nice for a more relaxing stay. As for value for your money, I would say your going to pay more for a average room, but that being said it is a high tourist area .

    4
    « Good hotel, good location and amenities. Way too pricey. »

    This was the only property I could find for the travel dates. Was exorbitantly priced. Easy access to Banff and convenience stores. Located next to Trans Canada 1 Hwy. Good hotel with amenities otherwise.

    4
    « Good place for Banff visit »

    We could not find any other place in Banff, this place saved us. As a frequent travelling family, we know what to expect at best western. The difference is this one has a balcony, you have mountain views from there.

    5
    « Great Value »

    Second floor--facing mountains---large room---fireplace---balconey--laminate floors. Clean--great service---okay breakfast--price reasonable. Nice pool and grounds. Fires in BC were a problem for Banff trips. Had 2 good days out of a week.

    5
    « It is a good experience to my family. »

    When we checked in, we were offered two rooms beside the workroom. Hot and noisy there! We decided to change the rooms. The front desk girl did without hesitation. The whole building looks nice. Our rooms are comfortable. There are a lot of choices for breakfast. Parking is convenient. It takes 20 min to get to Banff.

    4
    « Honeymoon »

    My husband and I spent our honeymoon in Canmore. This hotel was great!! The room was beautiful. We had one with a fireplace and a balcony. It was very clean. The location was great. It was just a short drive to downtown and 15 minutes from Banff. The breakfast was ok but I have had better. I would definitely stay here again!

    4
    « Newer Hotel »

    Everything was well kept up and the cleanliness was impressive. The hot breakfast was a little repetitious but good quality. Wide choice of breakfast items including large bowl of fresh fruit cut up, boiled eggs, apples and oranges, yogurt and toasted items.

    4
    « Good option in Canmore »

    The hotel is really nice, they offer complementary breakfast and internet. The rooms are clean and have fireplace. The only inconvenience is that the check in time is 4:00PM. If you plan to stay at this hotel, plan a late arrival.

    2
    « vacation »

    disappointed in the quality of this hotel in terms of pricing, accommodations ,and hotel breakfast . Didnt feel the hotel offered good value for the price that it charged for overnight stay. Breakfast was mediocre at best.

    3
    « Be Carful at check in »

    Good hotel. Ensure you get the room you asked for and are paying for. Hotel staff and location are very good. Needs updated decor. Recommended for young families, great water slide. Hot Breakfast needs improvement.

  • 1
    « Great hotel in canmore »

    We really enjoyed this hotel in beautiful Canmore. Comfortable, clean rooms, great breakfast and very nice pool. The kids loved the water slide! We found the staff very friendly and helpful, and would definitely plan to stay here if we were in the area.

    4
    « Wonderful hotel for long or short stays in the Rockies »

    This was our 13th summer in a row staying at the Best Western Pocaterra Inn. We're always pleased to see improvements and changes to the property each year we return. The only downside is the price raises every season (we paid $377 per night this year and $244 for the same time period last year). I still recall when $170 per night during high season seemed like a bargain less than five years ago. The hotel has replaced the carpet in all guest rooms with linoleum in the last few years. This is a welcome change, but unless you're staying on the top floor, you can greatly hear people move around chairs. I would suggest some felt pads for each leg of the two chairs provided in each guest room to minimize the noise to guests below. Another change I would suggest is the pool hours on Sunday nights. For as long as we've stayed at the Pocaterra Inn, the pool has always closed at 10 p.m seven nights a week. We saw this year that the pool closes at 8 p.m. on Sundays, which we found very puzzling. We checked in on Sunday evening and were unable to use the pool upon arrival, along with several other guests with children who didn't understand why it closed so early. Especially during the summer months, the pool should remain open until 10 p.m. like every other day of the week. The front desk agent couldn't offer an explanation as to why the hours had changed, but agreed it didn't make much sense.

    4
    « Great accomodation for long or short stay »

    Good accommodations, clean and friendly staff, Location is good, but a bit far from downtown and eateries so need a cab or vehicle, Breakfast is a definite step up from the traditional :continental" breakfast, but it should be for the vastly inflated price they charge for one night.

    2
    « Overpriced »

    Pool was dirty and the value isn't there for what is charged. I paid $400.00 and have stayed at a lot of Best Western hotels at a lesser pricing point and was disappointed. I have spent a lot of time in Canmore at other hotels which are more reasonable with equivalent services.

    4
    « Good service »

    Very good hotel in Canmore suitable as a base for visiting Banff. My son loved the pool with slide. Rooms were spacious with a nice coffeemachine. Breakfast was guite abundant with a good selection of food. Staff very nice and helpful.

    4
    « Inn & Village »

    Very nice, would recommend and go again, good quality for money & very nice town - not congested like Banff....great view from our room and amenities close by. Of course, it's like any tourist place, it's a trap.

    5
    « Excellent stay »

    Excellent property, great view of surrounding mountains, enjoyed our stay. Continental breakfast was great. Canmore is just a 20 min drive from Banff along highway. Much more affordable than Banff hotels. Room was clean and comfortable at this BW.

    5
    « Comfortable stay »

    It's a reasonable hotel considering the setting. It's clean, welcoming and staff all friendly. Kids love the water slide and the pool. Jacuzzi was good temperature and big enough to fit 8-10 people. Our rooms were all relatively big compare to same best western in United States. We had two double bed with sofa bed on our first visit. Then two double beds with a cot on our second visit. It's extra $20 to rent the cot. If you tell front desk you don't need room cleaning the next day, you can get $5 gift card for either Starbucks or Tim Horton. Our three families who travelled together all very happy with this hotel.

    4
    « Great option »

    Free parking. Modest lobby. Larger than usual room. Beds comfortable. Defined microwave and fridge area- fridge only and was not very cold. Pool was warm but got cooler day by day. Hot tub .... hot. Breakfast had decent selection. Some rooms have a balcony.

    5
    « Mountain living »

    Room was large and the bed very comfortable. The location is a beautiful one with nice views of the mountains. The breakfast was served hot and there were a number of choices. The staff were friendly and helpful.

  • 5
    « Great Alternative to staying in Banff »

    We stayed in this hotel for 2 nights while exploring Banff and surroundings. We were very happy with our choice. It saved us quite a bit of money and was only 15 minute drive from Banff. Things we liked: Good clean rooms, many with a nice view on the mountains. Indoor pool with a slide (fun even for adults!) (Very) Hot tub Decent restaurant in the lodge next door (Wild Orchid or something along this line) Customer service was great. It also has a sauna (we didn't use). Breakfast was included. It was filling, but nothing to talk about.

    4
    « Our stay in Canmore »

    Overall, the hotel was very good, staff were excellent and helpful throughout. Room, facilities were excellent and clean. A hotel bar would be a useful addition for residents. The swimming pool and leisure area was a very nice addition after a long day sight seeing.

    4
    « Easy location »

    Room was clean with a lot parking. Not far from Banff city and close to grocery store, Safeway. Pool area was good, my kids enjoyed it a lot. Break was good enough. Lobby wa missing complimentary coffee but Tim Hortons,Wendy's and McDonald in walking distance.

    4
    « Great hotel »

    This was a great hotel- highly recommended. The breakfast options were impeccable and the beds were extremely comfort. For a high price point, I don't expect anything less. They had a great fitness centre and the pool was excellent as well

    5
    « Always a pleasure »

    We always enjoy staying at this hotel when we head out to the mountains. It suits all of our needs and the staff are always pleasant. We went as a couple this time but normally have our kids. Ideal for families!

    5
    « great hotel »

    the staff was awesome and hotel was very clean. breakfast was very good. the only thing I had complaints about was the elevator which was slow and had a mind of it's own. I would highly recommend this hotel, I have been to many hotels even in the Canmore area and this one is tops.

    4
    « Pet friendly »

    We stayed at this hotel for only one night on our way into Calgary. I chose it primarily for the fact that it is pet friendly. We were pleasantly surprised when we got to our room as it was nicely reno'd with laminate flooring...perfect for our puppy! The room was clean and spacious and beds very comfortable. It also had a fireplace which added a nice touch. We were also surprised by the breakfast as many hotels have only the basics. This one offered a rather large variety including eggs, toast, waffles, cereal, muffins, fruit. Lots to choose from. Definitely recommend this hotel if you are looking for a good pet friendly place to stay.

    5
    « Great Location »

    I spent three nights in the hotel this June found it to be a comfortable and well managed hotel. I liked that the breakfast was open until 11:00. It doesn't get dark in northern Canada until past 10:30pm so there was no chance my kids were waking up early. The gas fireplace was a nice touch to the room. The location is right off the highway exit so heading to and from the parks is easy.

    5
    « Nice place to stay with kids »

    This place provides breakfast which has relatively good quality. There is swimming pool, hot spot, sauna, water slide, fitness center. Also there is free cookies and ice teas. Parking is free. Internet speed is fast. Staffs are nice. Room is clean and has microwave and refrigerator.

    4
    « A very comfortable stay. »

    Review is based on a decent hotel with all the required amenities one can ask for - free parking, quick check in, ok breakfast (eggs should have been better and edible), cozy waterslide pool, comfortable room with fireplace, fridge, microwave and so forth. Availability of complimentary cookies in reception is a nice touch. Receptionist very courteous and helpful. Laundry was very convenient. Safeway for groceries a 5 min drive as well as a fully stocked wine and spirit section! Wendys, Tim Hortons and fuel pump a stones throw away. Only downside was the ground floor room. View was the parking lot. Ensure higher floor rooms are requested for in advance. Otger than that hotel located in the basin of the grand rockies with Banff 15 min drive only. Overall a very comfortable stay. Would come back again.

  • 5
    « Comfortable room with beautiful view. »

    Beautiful, comfortable, clean, quiet room. Enjoyable experience. Wish we could have stayed longer. Beautiful view of the mountains from our room and balcony. Lovely master bedroom and bath with comfortable king bed with canopy.

    5
    « Canmore Pocaterra Inn..Great value »

    Canmore Best Western sits in the midst of the Canadian Rockies... magnificent location. Close to Banff without the traffic.. great selections for breakfast.. wonderful staff...terrific value for the area.

    4
    « Nice stay »

    This was a very nice and clean hotel. Breakfast was very good. The staff here were super friendly and helpful. It is about 20 minute walk to downtown area and there are numerous restaurants within walking distance. Also wide walking area to keep you off the well traveled street. Easy to get on Highway 1 to head to the park.

    5
    « Best Place to stay in Canmore »

    This location is a great place for comfort, scenery, quiet and service excellence. Away from the noise of the railway and quite close to all you might need on your trip whether it is business or pleasure.

    5
    « Amazing »

    Loved our time here. Friendly staff. The breakfast staff each morning came to let me know what was gluten free each day. No fuss just caring, even telling me tips for places to eat in town. The pool was great, just the right size......best waterslide.....soooooo fast according to my kids. Comfy beds. Cosy fireplace, which crazily we used the one day we got snow! Ha! We will definitely be back. We miss out home in the mountains already. Thanks so much to all the staff

    5
    « Awesome place to stay »

    Great hotel to stay at if you're in the Canmore/Banff area. The staff are very friendly, the breakfast has lots of options, the hotel is very clean and the rooms are spacious and very comfortable. I love staying at this hotel.

    5
    « beatiful views »

    We stayed here for 3 nights & very much enjoyed the beautiful scenery. The fourth floor is an adult only floor, so it was very peaceful. The balcony was extremely private with a lovely view of the mountains. It was the best view from the throne that I've ever seen! Terrific breakfast & cookies with hot chocolate in the lobby in the evenings. Free newspapers as well.

    5
    « Friendly and clean »

    Staff are always helpful and take time to recommend different outings, Hotel is always clean. I stay here every week and have not had a bad experience. Pool and hot tub are usually 100% in working order and clean.

    5
    « Great Place to Stay in Canmore »

    The Best Western Pocaterra is a great place to stay in Canmore. The breakfast is excellent and the staff are very friendly and helpful. The rooms are very clean and comfortable. The Legacy cycling trail to Banff is right outside the door.

    5
    « Excellent value »

    Wonderful hotel clean and very friendly staff. Great beds, pillows and linen. Breakfast was fantastic. We have been from a Fairmont hotel to the Best Westin Hotel Canmore and we are just as satisfied. Excellent value for money. Would go back anytime I pass by again

  • 5
    « Exceptional Hotel »

    Great place to stay in Canmore. Very nice Hotel. Wonderful staff. Breakfast was excellent. Pet friendly. Rooms very clean. Nice view of the Mountains. I highly recommend this Hotel and will certainly stay there again.

    5
    « Loved every minute! »

    A gorgeous hotel with amazing staff. We had a top floor room with fireplace and balcony. The view was amazing and the room was just as amazing. Hot breakfast every morning and the pool & hot tub were great! We will definitely be back.

    5
    « Great Place to stay »

    We enjoyed this hotel. Friendly staff, extremely clean, great breakfast. Pool and waterslide an added bonus. There is no question we would stay here again. A balcony room would be a bonus for longer stays. We've stayed in a lot of Best Western Hotels and this is definitely my favorite.

    5
    « Absolutely delightful! »

    My friend and I spent 3 nights in Canmore this past week while on a sight-seeing trip and stayed at the Pocaterra Inn. Our experience there was wonderful! The check-in went very smoothly and all of our requests were honored; we got a room with a fireplace and a balcony! They even give you either a $5 Starbucks or Tim Horton's gift card if you agree to make your own bed and reuse your towels, so we opted for that and got to use them at the Tim Horton's right by the hotel! The room was spotless and the linens on the bed were crisp and fresh-smelling. I loved having a mini Keurig in the room and the coffee supplies were very well-stocked. I was very impressed with the breakfast bar; it had one of the biggest selections of breakfast items I've ever seen at a free breakfast bar and it varied each day so we had choices instead of the same thing each day. The staff there kept it clean and replenished at all times and they were very friendly and efficient. I also enjoyed the fresh cookies and fruit in the lobby each afternoon. I would stay there again in a heartbeat and highly recommend it to other travelers!

    4
    « Friendly staff. »

    Stayed here for a visit to Banff national park! Convenient location. Easy getting around if you rent a car to drive through the national parks. Decent rooms. Decent breakfast. There are enough places around town for food.

    4
    « Friends weekend »

    Hotel was great! Rooms comfy, 15 minute beautiful walk to town center. Staff was helpful. Pricey on the weekend. We stayed a Thursday-Saturday. Did not eat breakfast or pool but enjoyed our room. I like that it is pet friendly , for next time!

    5
    « Great value hotel »

    Great hotel for family. Fireplaces, waterslide, jaccuzi, generous and varied breakfast. If you arrive around 4PM, there should be complimentary apples, oranges and home made cookies upon arrival. The driveway had just been redone, but park at the back for easier access into the hotel with rollaway luggages and stuff (luggage carts available at the entrance). Staff is pleasant all way around (desk, cleaning, breakfast). And to top it off : the view. We faced the main street and on the third floor, it is quiet. A train passes by but does not blow its horn. McDonalds and Tim Hortons are just around the corner. And a bike path that leads to Banff is just across the street. Would return for sure.

    3
    « Poor Management! »

    We stayed at the Best Western in Canmore for 2 nights. When I had booked I had requested a room away from the elevator. Our room was right beside the elevator so we asked to switch. They could not accommodate a change. The staff assured me this was a quiet hotel and there should be no issues with noise at night. So we settled in. The room was very clean and spacious for our family of 5. The first evening we were at the hotel our kids went swimming and they wanted to use the hot tub. But there were 6 adults just sitting in the hot tub and drinking, even though there were several signs with no food or drink or alcohol on pool deck. we mentioned this to the front desk and a young man came and talked to them, not sure what was said but after he left, the group brought in more alcohol and hid it under towels. So we packed up the pool for the evening. I emailed the hotel to let them know how disappointed we were with the pool situation and I have not heard from them yet. Also we asked to speak with a manger before we checked out and she was too busy to talk to us. The hotel is not sound proof and hall ways are noisy. We could hear the people above us at 5:40 am one morning and 6:30 am the next morning, it sounded like they were moving furniture. We did laundry on our second evening at the hotel and Nelson was very helpful and plessant to deal with. And our check out was plessant with Jessica. Other than Nelson and Jessica the staff were not friendly. we have experienced much friendlier staff on our 9 day trip through Alberta. I am very disappointed with the lack of response from the manger and the lack of respect for the rules of the pool area. We will not not stay at this hotel again. The rooms were nice, breakfast good, but rooms not sound proof and very poor management.

    4
    « Nice Hotel »

    The hotel is clean and stylish.The are friendly and helpful receptionists There is an excellent restaurant where we had breakfast and dinner. Food was very good and great value for money and service is attentive and efficient. Room itself was well equipped and comfortable. There is a beautiful inside water park. We really enjoyed hot tub and water slide. We strongly recommended the hotel.

    5
    « Predictable good experience »

    We stayed in a deluxe room & enjoyed it very much.It had a gas fireplace & bathroom had a jacuzzi tub & spacious shower. The quality of bath products (included shampoo & conditioner, soaps, lotions ect) were of high quality. The room was quiet & had a balcony with a great view of the mountains.

  • 4
    « No Red Rose? Pity! »

    Stayed here one night, May 15th. Room was big, clean and comfortable. Housekeeping staff very friendly and helpful. Traffic noise on the north side. Desk person at 11AM did not appear as friendly, nor was the male who gave us our keys later in the day. Breakfast was very disappointing. Cremated sausages, rubber omlettes and cardboard waffles meant I was stuck with toast to eat. I wanted black tea, not the 6 options offered. The female kitchen staffer snapped, "What's there is all we have!" At checkout, a non-uniformed person asked if everything was OK and I said it was, except I couldn't have tea with my breakfast. She said there was tea offered. I said I couldn't drink any of them - there was no black tea. I told her there was Red Rose black tea offered in the room, but not at breakfast. She said that was Best Western policy. Absolutely nonsensical! Pity!

    5
    « Mother's Day Getaway »

    My mom and I stayed here on Mother's Day weekend of 2017. I was delighted by the Charming dacor, friendly staff and terrific breakfast! We decided to forgo the pool and take a dip in the band Pot Springs instead however the water at the hotel pool did look very inviting. I would recommend this hotel as a great stay for family or friends!

    1
    « Google rates before going in. They charge June rate's for may stay's and for your base room two queens low end beds . Ar »

    Should have googled rate's before going in . Late in the evening though the gentleman at the desk told me was last room. Funny how it was a base pet room usually 1 of the first rooms to go as they charge $136 rate. Plus if you have a pet it is 10 per pet so 2 pets would be $156 plus tax"s. Not $256. Even as a rewards card holder plus AMA member. When confronting the front desk I was ignored like a peasant. By both the clerk and the manager . Another guest was concerned about no parking he was told to go park in the front street. He had said he wasn't going to park his new truck on the front street so they told him to park in the empty lot next door. In the dirt.

    4
    « 4 night stay at Pocaterra »

    Wonderful stay at the Pocaterra. Magnificent view from the window. Fireplace. Clean. Fridge was not cold enough. No fan in the bathroom. Included breakfast was really good, even for someone who doesn't really eat breakfast foods. Cookies and juice to go 24h hours a day. Hot tub. Close to everything but not noisy or too busy. I definitely recommend.

    5
    « Weekend in Canmore »

    The Best Western in Canmore was a great place to stay. We enjoyed the free breakfast before heading out each morning and the hot tub when we got back at night. The hotel is close enough to walk to different restaurants. I would definitely stay here again.

    5
    « Pleasant stay »

    We got a room with two queen sized beds, balcony and fireplace on the second floor (there was an elevator). Very nice, and friendly staff. Disabled parking was available. A well maintained hotel. The breakfast room was great. Lots of room, bright, and clean. The chairs had arms so I could get up and down easily. Lots of good choices for breakfast, and nicely prepared. the rooms were very comfortable and clean. I highly recommend this hotel.

    5
    « I can see why it is highly rated! »

    I absolutely enjoyed this hotel. It is a very nice property that is clean and well maintained. The people staying within the next month are lucky because every room was getting new mattresses delivered while I was there. I don't know what other Best Westerns are like but this one seemed kind of luxurious. We had a beautiful balcony view of the mountains and I loved how there was a fire place even if we didn't need it. The beds were very comfortable but I did find the blanket a bit thin for me. It was not a big deal because I asked for extras for my second night. Breakfast was not bad. It was the kind of quality you would expect for this type of hotel. It included most of the basic items you'd find on a typical breakfast menu. It was also free which was nice. I love how they had a basket of freshly baked cookies for guests daily. That was pretty thoughtful. You also have the option of forgoing housekeeping and in exchange getting a $5 gift card for either Starbucks or Tim Hortons. It is only one gift card per room and not per guest though. Parking is free. Location is awesome. It is very close to town centre by car but you could walk 20- 30 mins to get there. It's also a short 20 min drive to banff. The staff were all hard working and pretty friendly. Overall, I had a wonderful and peaceful stay here. The price is phenomenal if you book early enough! I'd love to visit again.

    5
    « Awesome place »

    Fantastic location , Heather atfront desk very polite, courteous. We originally planned on one night but it was so nice we upgraded to a king suite for a second night. Room had 2 sided fireplace and 2 bathrooms, so happy love the place. Will be back definitely thank you

    4
    « Nice hotel »

    Very nice hotel, friendly staff, the free breakfast is pretty good with lots of options and 4 hot items, plenty of cereals if your kids only eat that. Very clean, pool area looks real good although we didn't use it. Only downside is being woken up early by a barking dog on the Sunday, not a fan of that at all, but the hotel is very nice and everything else was great.

    5
    « Great Place to Stay in Canmore »

    Recently spent 2 nites in Canmore on our way to BC and our return. We were very happy with our choice. Staff a friendly and helpful. Pool and hot tub very nice. Rooms clean and very comfortable - loved the fireplace!! Pet friendly room was excellent. We did not feel that we were put into an inferior room because of having a pet with us. Pet fee certainly acceptable. Thank your for this. Breakfast was adequate and coffee was very good. Location was very handy and easy to find after a long day of driving. Will most certainly stay here again and have already recommended as a place to stay in Canmore to others.

  • 4
    « Love this Hotel »

    We have stayed here many times and we always enjoy it. Great location and we love the pool area. This last stay the pool was cold but by the time we came back from our trip to BC and stayed there again on the way home, it was fixed and was beautiful. The breakfast is great and the rooms clean and comfortable. The fireplaces are a great touch

    4
    « Family of 4 adults - 3 rooms »

    Very pleasant staff with details and services very accommodating. We were attending a wedding and were able to have some family members visit at this motel/hotel. The location was central to our needs and the rooms were quiet. Pet accommodation was reasonable. Breakfasts for 4 over two days were much more complete than many competitors offering only continental breakfasts. Recent upgrades were tastefully done and all(?) rooms had gas fireplaces. We appreciated the lack of carpeting for sanitary reasons and clean-ability. We first stayed at this location about 15 years ago which was good at the time but even nicer now.

    5
    « Excellent value »

    Very clean rooms, excellent service and friendly staff. The breakfast which was provided was quite impressive regarding the variety and quality of the food. Pool and other facilities were very clean and well maintained.

    5
    « Weekend Get Away »

    Great views of the mountain! Available facilities; Pool, Hot Tub, Sauna, Fitness Room. It is pet friendly and comes with free parking, breakfast and Wi-Fi. Room is well kept and tidy and includes fireplace, microwave, ref, TV and comfy beds with an option for a balcony. Location is just off Highway 1, easy way in and out. Excellent for transit travellers needing rest for the night. Best place to stay while exploring neighboring Banff, Lake Louise and Yoho National or Canmore. Option to walk to city centre if you are fit otherwise drive. City centre parking in Canmore is free. It offers neat shops and fine restaurants.

    5
    « A Gem - Getting it Right »

    There is nothing I could find extremely wrong. Nothing that would prevent from enjoying the stay. If you are looking for a quiet, nicely decorated and very clean hotel this is the one. See the pros and cons. My wife and I are on the road 21-28 days of each month for business and it is nice to come across a hotel that is getting it right. Pros: - Clean, Quiet and up to date decor - Breakfast is kept fresh, tasty and a variety - wi-fi is good providing your not downloading movies or streaming - Good location - Extremely friendly and helpful staff - Check-in and Check-out is quick and no hassles Cons: - Luggage carts could use some TLC. - noise coming from heating system when it starts to preheat - Rm.404

    5
    « Mountain Memories »

    Great hotel. Great scenery. Awesome and friendly staff who were always there to make sure we enjoyed our stay. Rooms were spacious and comfortable. Breakfast was a fanatastic way to start our day. Looking forward to my next visit. BTW the waterslide was a great way to end the day too!

    5
    « Excellent Hotel! »

    We love this hotel! The rooms are very clean, spacious & nicely decorated. We stayed there several years ago & were equally happy on our recent stay. We were very pleased with the assistance of the receptionist who found a great rate for us when we phoned in to book. The Best Western Rewards program keeps us coming back! We know the quality of every hotel we stay in will be consistent & that's why Best Western is the first hotel we check for availability when booking.

    5
    « Quick overnighter that blew us away! »

    We booked this hotel for a one nights stay in Canmore. It was a little ways away from downtown, maybe 4 blocks, but for the value it was worth it. The rooms were beautiful and offered a gorgeous view from all sides. The beds were comfy, and we had a nice fireplace that put out lots of heat to warm up. The pool was lot of fun for my kids and there was even milk and cookies in the lobby before bed! The thing that blew us away was the breakfast. Oatmeal and yogurt bars, lots of fresh fruit, gluten free options, and the pastries were so yummy. Only downside was my room was facing the railway tracks and I could hear it all night long. Maybe thicker curtains would help?

    5
    « Great Value. Enjoyed the stay and will return. »

    Stayed 2 nights. Hotel is the best of both worlds because kids got to ski during the day and play on water slides in the evening. The water slide is well maintained and the joints don't give you any meat slicing on the way down. It's right next door to Tim Hortons and Craig's Waystation which adds extra breakfast options. It's on my fav list because it's an Airmiles redeemable location. On the negative, the stalls are a little too skinny in my opinion and could cause issues with dinged doors. I also found the pool a little colder than my previous stay (but the hot tub was nice and hot :-) Excellent value over something similar in Banff. Will return.

    5
    « Pocaterra Inn in Canmore is perfect! »

    The Calgary Gillihook's knitting guild has had retreat weekends at the Pocaterra Inn twice a year for many years. This hotel is in the ideal location. Canmore is beautiful, no matter the season or weather. The Pocaterra is very accommodating to our guild, always going the extra distance to meet our requests, no matter how trivial. The rooms are clean and well maintained, the included breakfast is much appreciated, and has a good variety, and the staff is very welcoming and friendly. I would highly recommend the Pocaterra Inn for any traveller.

  • 5
    « Great hote »

    A little expensive but all around great hotel. Room was clean and inviting. Pet friendly was what I needed and they were very accommodating. Free breakfast, pool and water slide are added benefits. Enjoyed our stay

    5
    « Very Enjoyable Stay »

    We had a wedding in Canmore and choose the Best Western Pocaterra Inn for relatives to stay. We were all impressed with the renovated rooms and good lighting in the rooms. The staff were all very friendly and accommodating. The Pocaterra is within walking distance to downtown and the walking trails. Offer a coffee card if you offer not to have your room cleaned everyday. Super idea!!

    5
    « Family Fun »

    Good sleep, good food. Fun times in the pool with a slid! Fun for our whole family, including our dogs ?? Staff were helpful for people like me that can't walk well. They opened up the pool at the entrance to accommodate me.

    5
    « Great location , great rooms and excellent service! »

    This location is perfect.. just off the # 1 highway to Banff, close to downtown, coffee shops and restaurants. The room ( we stayed on adult floor 4 ) is comfy, spacious and very very clean. Reception was professional . This hotel offers free complimentary breakfast( check it out! ) .. there is a waterside and pool ( however this was not in service when we were there ) but the hotel did call us and let us know. They offer free tickets to the recreation centre in Canmore which has a pool . Definitely coming back !!

    5
    « Excellent value on short notice »

    A few weeks ago we were in Calgary at a wedding reception on a Saturday evening. We intended to head out on time to get back home to Lacombe by about midnight, but when we walked out into the night air, I was hit by a sudden urge to head to the mountains instead. We had no reservations anywhere, but it was late fall, so we thought - what's to lose? AMA membership proved helpful in getting the names of a few motels in Canmore, and the first one we called was the Pocaterra Inn. They had a number of vacancies, so we booked a room and sort of accidentally, on purpose headed west instead of north. And what a nice surprise it was to find ourselves in that lovely room - really nicely appointed, spacious, tasteful, even a corner fireplace, and a little verandah outside. And of course, no hotel gets this kind of rating if the beds and the pillows are anything but perfect! The decor theme throughout the building was something else I liked - canoeing and exploring and voyageuring and mountaineering - with a lot of the pieces actually worth stopping in the corridor or the lobby to have a look at ... I loved the whole place. We were too late to enjoy the pool, but that too looked very attractive. The hot tub would have been the perfect place to relax as the autumn sun settled over the mountains across the valley! The entire hotel - it was just what we were looking for - and an excellent value too, especially on such short notice. Oh! And then there was the excellent, excellent breakfast room the next morning! Mmmm!

    4
    « Nice place to stay just outside of Banff »

    This hotel was very clean, I like a clean bathroom and it was spotless. The pool was nice but a bit cool but again very clean. The breakfast was good with lots of choices. The staff was very friendly and helpful. The temperature in the room was too hot and the fan was broken.

    4
    « Very Nice Hotel »

    Stayed for three nights. Clean, roomy two Queen bed unit. Friendly staff and a quality breakfast with good variety. Price point was excellent relative to other hotels in Canmore. The pool facility looked wonderful although we didn't use it.

    4
    « Large comfortable room. »

    We were travelling in a group of 6 in mid-July and finishing up with a Rockies road trip. We stayed for two nights in 3 rooms. Rooms - rooms were large with two double sized beds each. They hotel was able to give us rooms close together so that was appreciated. Bed and linens were comfortable and very clean. Rooms had laminate floors were felt a lot cleaner than carpets. Bathrooms were large and clean. Noise - the doors were very heavy and seems to bang everytime someone goes in and out. They woke us up one morning when a couple rooms close to us were checking out very early. Location - good location. Next to the highway but no noise from outside. Next to McDonald's and Tim Hortons and a couple restaurants down the block for drinks at night (the hotel did not have a bar). We also walked one day from the centre of town (Canmore Gaucho Brazilian Barbecue) (20 min). Breakfast - basic and very busy. Check-in - Inefficient and the staff was very rude. Staff was very confused with the three rooms we booked. We booked 3 rooms for the first night under one name and 3 rooms for the second night under a different name in our party. It turned out to be a nightmare for the check in staff (and for us to having to deal with the behaviour for the staff). Not sure why the bookings were so confusing for him. We had even emailed months in advance to let them know we booked 3 rooms for 2 consecutive nights under two bookings and they responded with no problem. Unfortunately, this was not the case. Service training was definitely needed for that staff.

    5
    « What a view! »

    We traveled to Canmore for a mini vacation and choose this hotel mostly due to the excellent price we were offered when compared with other properties in Canmore but we will stay again because of the friendly staff, cleanliness and great view. We had a room on the back side with a balcony and were blown away by the absolutely stunning view of the mountains. Every staff member that we encountered was more than friendly, and always asked how are stay was and if we needed anything. To our delight upon check in we opted to do without housekeeping and were rewarded with a $5.00 gift card for either Starbucks or Tim Hortons. The property is easy to find and is located within walking distance of several restaurants.

    4
    « Good family hotel »

    The Best Western Pocaterra Inn was a good hotel for us to stay it. It was central for my husband to commute to for his conference and a good weekend getaway for the family. The kids enjoyed the indoor pool and it was nice that the hotel offered breakfast. Easy access to the highway. Good location.

  • 5
    « Canadian Rockies »

    This is a wonderful hotel. Our room had a gas fireplace. The furnishings were nice and comfy with hotel quality linens. We enjoyed wonderful hot breakfasts each morning with a change of egg combinations. A nice variety of other breakfast foods. This is close to Banff, without high prices. Lake Louise is within an hours drive.

    4
    « Good hotel great town »

    Canmore is a beautiful town, and we were overwhelmed by it's beauty...The best western hotel is a nice and clean hotel with large rooms. Breakfast is ok...not bad and not great. Shops and supermarket are just 5 minutes away, by car.

    4
    « Fabulous Mountain View! »

    With a stunning mountain view from our balcony and a cosy fireplace in our room, this hotel had a very comfortable atmosphere! If you stay more than 3 days, you get a discounted room rate. If you opt not to have your room cleaned, you will receive a $5. Tim's card! The hot buffet breakfast ( included) was a good variety of fruit, yogurt, eggs , bacon, breads, etc. A memorable moment was waking early and seeing the early sunrise casting a pink cast on the mountains! It is only a short drive to the business district and the tourist bureau...also easy access to the trans Canada highway!

    5
    « Quiet luxury in pretty town »

    Canmore is a short distance from Banff and offers much cheaper accommodation and dining. The Pocaterra Inn is a four star hotel with spacious rooms and a guest laundry. Our room even had a fireplace. The building is quite new and offers free car-parking just off the highway. Only a small charge is made for the washing machine and dryer. Good choice of restaurants in this very attractive town with soaring mountains at its edge. Staff were most helpful with suggestions. Breakfast is included and there is a wide selection to choose from. There is no evening dining service.

    4
    « Grumpy Old Man »

    Service was very good and helpful. They have a very nice complimentary breakfast served in a nice open space. The larger rooms are very spacious, clean and nice comfortable beds. Close enough to the town if you enjoy a nice walk.

    4
    « Dated decor but great stay »

    What we noticed as we walked into the lobby, was the dated decor. BUT, the desk clerk was friendly and welcoming. We asked for hiking trail suggestions and he wrote them down for us. He also said that he booked us in a room that faced The Three Sisters. Breakfast was excellent. We have been to many hotels that include a free breakfast but this is the only one that offered almond milk. For those of us with special diets, that was very much appreciated. Highly recommend this hotel.

    5
    « Great setting »

    Helpful and friendly staff. Comfortable room and bed, Beautiful location with great mountain view, Convenient and good breakfast. All amenities and restaurants close by. Would recommend to everyone. Reasonable price for what you get.

    4
    « Excellent get away in the mountains »

    Booked this hotel using Airmiles. Only stayed the one night, but had a neat, clean and spacious room with king bed and gas fireplace. There almost seemed to be too much room, but if you were to go in the winter with all your ski/snowboard gear you would need it. The bathroom was clean with a large jetted tub.

    4
    « Excellent stay! »

    Very comfortable hotel .nice beds with great pillows! Complimentary breakfast was excellent with hot selections as well as pastries and fruit. There are also fresh cookies in the lobby! The hot tub and pool with waterslide make it great for families!

    4
    « Good location and great breakfast »

    The young man at check in was very friendly and helpful. He booked us in a room with a window facing The Three Sisters. I asked for hiking trail suggestions and he recommended quite a few. Our room was clean and everything was in working condition but the decor needs updating. The floor in the elevator needs to be replaced. The hot breakfast was excellent. We have been to many hotels that offer a hot breakfast but this is the only one that offers Almond Milk. For those of us with special diets, this is much appreciated. I highly recommend this hotel.

  • 4
    « Great place! »

    We absolutely loved our 2 night stay here. It was relatively quiet (for a busy long weekend), the rooms were cozy and clean, and the breakfast buffet was delicious. I hope to stay here again next year!

    5
    « Great value, nice hotel »

    Clean, large rooms w kitchenette. Great beds. Quiet hotel just down the road from Wendy's and McDonalds. Awesome hot brekkie w eggs & bacon, waffles. Pool and hot tub. All at significantly less than hotels in Banff. Free parking. Will def be back.

    4
    « Great breakfasts and very clean »

    the room was very clean and wood floors were a bonus. If staying please request a room not on the same side as HWY 1 as it was noisy all night. Breakfasts were the best we have ever experienced, breakfast room very clean and great selection of food with lots of healthy options.

    5
    « Nice Hotel, Great Value »

    Nice hotel with interior corridors. Our tastefully decorated room had granite countertops, fireplace, nice towels, comfy bed and pillows, and a separate area with microwave, fridge, and coffee maker. The weather during our stay was cool, however I was appreciative of the room air conditioner, which I ran during the night to keep the room temp comfortable for sleeping. There were hot items at breakfast in warmers that included: French toast fingers, sausage, eggs with cheese, potatoes. There were also pastries, breads, fruit, etc. They have a very nice indoor pool with water slide and hot tub with nice strong jets. The front desk was pleasant and helpful, providing directions and holding our luggage for us after checking out. I would stay here again.

    4
    « Pocaterra Inn in Canmore »

    Comfortable with great view. My family and I enjoyed our 3-night stay at the Best Western Pocaterra Inn in Canmore. A beautiful place to visit in the fall. Room had great view with balcony that we enjoyed and fireplace that made the experience cozy. Breakfast was standard but still good to have. Room was clean but during the stay they didn't pick up all the dirty towels or wipe the floors, which needed to be done.

    5
    « Good Hotel »

    This is a very nice, clean hotel. The location if great. Quick access to Banff. It had a good view from room. The pool is quite nice. The breakfast was normal and good for this type of hotel. Good hotel for one or two nights.

    5
    « Quaint »

    THis town is nestled in the valley with mountains surrounding you on all sides. A beautiful scene to wake up to. And the stroll through the actual town was wonderful, lots of little unique stores and boutiques.

    3
    « Highest-priced Best Western ever encountered in decades of worldwide travel. »

    Asked for a quiet room ... received room ten feet away from elevator and on busy access road. Large breakfast room crammed full of tables within inches of each other. Fortunately, we must have missed the billions bussed through the room each morning. Amazingly, the front door was on a steep incline with no steps or ramp. It was difficult to pull your wheeled luggage up to it ... and then there was no automatic door. The one elevator in this large motel had a mind of its own and you were never sure where you were going and how long it would take you to get there. The offerings in the breakfast room were dismal and cold but the staff was always willing to replenish them. The coffee wasn't.

    4
    « A good hotel on the strip »

    We stayed one night at the BW Pocaterra Inn. The room was large and very clean. The staff were all friendly and helpful. Top notch. Wifi was strong and good parking around the hotel with easy access to the lobby. The breakfast room provided lots of choices. Oddly, there was no luggage rack and no recycling bin. The window opened but the highway is not far away and the trucks run all night long. This is the case for all of the hotels in that row, not just the BW. There are also some good restaurants within walking distance. A real plus.

    5
    « Excellent Lodging »

    Booked last minute through walk-in, got a great rate even though the hotel was busy. Got great service from Theron at the front desk, really appreciate that. The room was large and clean, with a gas fireplace. The hotel had a great workout room that we took full advantage of. The rate included a decent breakfast with an assortment of foods to choose from. The hotel is well located, close to restaurants and other conveniences. Also, the whole place was in good shape, and very quiet, never heard a sound all night, slept very well.

  • 4
    « Great experience with BW »

    Very good experience with Best Western compared with the other hotels of the travelling. The staff of BW are very friendly and helpful that I would like to mentioned. Keep the good job. I would definitely stay with BW for the next trip.

    4
    « Very good for the value »

    We stayed there for 2 nights. The hotel room is very clean and beds are very comfortable. Breakfast is free and sufficient. We have 2 queen size beds with fire place. Very good value for the money. Will definitely stayed there again

    3
    « Clean with Views »

    It was clean, good free breakfast, with views in every direction. There is a family style restaurant located right next door and a McDonald's close by. The beds were comfy. It is quiet at night even with the windows open.

    5
    « Great service »

    From the great staff to the wonderful breakfast provided every day this is one hotel we come back to when staying in Canmore. The breakfast offers gluten free options which can be very important to many people especially when travelling. They also put out cookis and iced tea out every afternoon.

    4
    « Nice town »

    Nice room,bed good,pillows to soft for me,A/C was good..Not many TV channels,had alittle issue with TV, Nelsen came & helped us out with it & A/C,very nice & gave us some good tips on where to go ...do appreciate that.Breakfast at 7am..alittle late for us.. & it was ok..& very crowded & a tight area to get food,everyone in each others way..Hot water ,since I drink tea or use it for oatmeal, is that they use the container for coffee,it has that taste in it,I don't like that..I can tell right away & usually won't use it. Its not a big deal...Good location,town is really nice...we walked to it..takes 10-15 min

    5
    « Great location, AMAZING service! »

    In August of 2016, my family and I stayed at the Best Western Pocaterra Inn in Canmore on our way to Fairmont, BC, as it was one of the few places that accommodate a family of five in one room. After checking out and making our way to be, my wife checked her voicemail and found that the Best Western had called us to let us know we'd left our portable hard drive behind in drawer, and would hold it until we returned. As you can imagine, we were stunned since in this day and age, you'd typically expect to never see something of this kind of value ever again. We happened to be staying there again a few days later on our way back from Fairmont and after we checked in, it was promptly delivered to our room by the friendly staff. The rooms are clean and modern, the water slide is a great way to tire your kids out (and it's fun for adults too!) and it's in easy walking distance to several restaurants. I can't recommend it enough!

    3
    « average stay »

    The room was clean. The breakfast was good. The furnishing in our room (drapes, upholstery etc) were worn. When we checked in we asked if we could have a quiet room. The response was "all of our rooms are quiet" and we did not find this to be the case. There was traffic noise. Without the ac running, this would have been a problem for us but the ac blocked a lot of the noise. We thought our stay was average. Not remarkable in any way (good or bad).

    5
    « Surprisingly great »

    I wasn't expecting much from our stay at the Best Western, and I thought it would be a simple hotel as we passed through Canmore. I was pleasantly surprised when we arrived. The hotel is of moderate size and quite updated. Our room was fantastic, and huge! There was so much space to move around. We had a single king room and we had a nook by the window with a desk, a fireplace with two chairs, a small kitchenette area (sink, microwave and mini-fridge), a dresser and large bathroom. The TV was a huge hi-def flat screen, and probably the nicest I have ever seen in a hotel. The bathroom had nice touches like Rocky Mountain Soap Company products, and even had Epsom salts for a bath. The bed was very comfortable and my husband and I both slept like rocks. Breakfast was good, with a wide range of hot and cold food, and real plates and flatware instead of the usual plastic and paper I see at hotels with complimentary breakfast. The price per night was fairly high, coming to about $280 for the night with tax, but this may be because of a couple of cycling and running events that happened to be occurring that same weekend in Canmore. The hotel is off the highway on Mountain Avenue, and not downtown. It's about 1 km to the downtown area, and is probably walk-able, but be sure to check a map if being in the middle of the action is important to you. I'd love to revisit in the winter, coming back to the big cozy bed and fireplace would be lovely.

    4
    « Stayed twice, would've rated higher after first trip, but second visit not as good »

    So stayed first night in King suite Room 408. It was amazing. Everything was perfect including view, jacuzzi tub in bathroom, quiet facing mountains, more than we expected. So good we choose to stay again on way out of town. A little disappointed second time around. Room 401. Cool shower for both husband and me. Room did not have nice view. Heard highway 1 from room, but not so bad it disturbed sleep. Room itself was nice, but not as nice as suite. Disappointed in cool shower. We told staff on way out to fix. They apologized and said it was a first they heard that, but we had shower water fully cranked to hot, and had cool showers. Waterside seems great for kids. Breakfast included and average hotel buffet. If we stayed again, we would book room 408 suite again. Staff nice.

    5
    « Lovely hotel. And free breakfast! »

    The hotels here are not cheap. Probably due to being close to Banff... Any how we went door to door, or hotel to hotel looking for the best value. We visited about 6 along the main strip. We went back to the Best Western. They had really clean, and quite fancy, rooms with nice furniture and even a fire place. (And a large TV!) They have a great swimming pool with a large water slide. And they have a wonderful breakfast! Important. They did all this for a bit less than their competitors. Although their competitors did not have slides or a free breakfast!

  • 5
    « It's clear why this hotel is so highly rated! »

    The Pocaterra Inn is probably the nicest Best Western hotel my wife and I have ever stayed at. Very modern, tastefully decorated and extremely clean. Our room was very quiet and had a nice attached balcony to sit out on and enjoy the mountain views. We especially appreciated the option to forego room/towel service in exchange for Tim Horton's gift cards we used later at the airport. The inn is located just outside the Canmore business area and close to many good restaurants (The Iron Goat and Georgetown Inn are very good). Another pleasant surprise was the complimentary breakfast -- scrambled eggs, sausage, bacon, diced potatoes, cereals, waffles, pastries and fresh fruit were just among some of the daily offerings. All the staff members were very friendly and helpful; the staff maintaining the breakfast room were especially nice and did their best to keep the tables clean and items well stocked.

    5
    « Perfect hotel for Banff Holiday »

    The hotel is right off the Trans Canada Highway with mountain views on both sides. It is extremely well maintained with a pool and slide and one of the best breakfast set ups I have ever seen at a Best Western. There was even cookies available in the afternoon! It is 10 to 15 minute walk to Main Street and along the way you will find all the typical infostructure you might need for your holiday including a huge Canadian Tire. Directly beside the hotel is a Tim Hortons, Wendy's and McDonalds so for families it is the best of locations. A Boston Pizza is about a 5 minute walk. The town of Canmore is not to be missed either as the trails and views around the town are beautiful especially with the signature mountain range called the 3 Sisters. Our room was very comfy and we even got a balcony although you really don't need one as there is so much to see and do outside your room. The Town of Banff is 18km away, Lake Louise is 70 Km There is also a bus system in Canmore although we did not use it. I would strongly recommend this hotel and I thank them for making my milestone birthday visit even more special. These pictures were all taken in Canmore

    4
    « Nice place, comfortable and clean »

    We stayed here for one night driving from Jasper back to Calgary and it was a pleasant stay. I really liked that the guest rooms didn't have carpet but flooring. I wish more hotels did that, it just seems cleaner. The room was a nice size with an electric fireplace. We didn't use it though. There is a nice looking pool but our stay was mainly to sleep as we got in late so we didn't use many amenities. The free breakfast the next morning was one of the better hotel ones I have had. Nice crispy bacon, potato wedges, and French toasts sticks were what I filled up on. The only thing missing was a waffle maker, which I love in hotels, but the nice food variety made up for it. Overall a quick and pleasant stay. The guy at the front desk was great too, very friendly.

    1
    « Was not impressed »

    I have a booking for Thanksgiving long weekend at this hotel and so I was on my way to Banff this Sept long weekend and was excited to check the hotel out as I have never stayed there before. I went upto front desk and asked the girl a couple of questions telling her I am booked for 5 days in Oct. She made me it obvious she didn't want to answer my questions and very cold as she wanted to go back to eating her bagel! Was not impressed with the service at all and now dreading having booked there!

    4
    « Delightful Surprise »

    We made reservations as we travelled across country and were coming up with very little until we snagged reservations at the Best Western in Canmore. Our room was extremely comfortable and inviting with a fireplace, king size bed and a patio that looked out on the mountains. The restroom looked as if it was created to accommodate wheelchairs with the beautiful glass,french doors and roominess. The Best Western family were professional, helpful and welcoming. When my husband's phone was left behind in the room, they kindly mailed it to us with no problems. All in all, Best Western provided a wonderful experience. We plan to stay at this motel again and to recommend it to our friends.

    4
    « Very good, well maintained hotel »

    Overall the hotel is very clean...the rooms are comfortable complete with aircon, fridge and microwave...breakfast is good but could be better..location is mins away from Canmore center...check-in is a bit late at 4:00PM

    4
    « Good rate, nice hotel »

    We stayed here for 2 nights on the long weekend. They were completely sold out but still offered a good rate (Costco card rate). The room was clean, beds were comfortable. The continental breakfast was very nice. It makes a stay so much easier when you can grab a warm or cold breakfast right at your hotel before you head out for the day. We even got a $5 gc for not having our room cleaned for each day.

    2
    « Not helpful at all »

    I called the hotel to book a room for the Thursday, 1st of September. I made the mistake of calling the hotel directly instead of going through the reservation line. I said to the clerk the correct date. He sent me the confirmation letter and I did see the 1st of September. Much to my surprise, when i went to check in; it was made for the 31st of August. Management was not helpful at all over the mistake. I was told they were sold out last night and could have sold the room and it was a lost of funds on my part. They offered a room for us for $160.00 plus all taxes; a special from $250.00. We walked out and will NOT return to this BW again. I have stayed at this hotel once before and I was not overly impressed with the front desk staff the last time; unfriendly and unhelpful about what to see and do in Canmore; breakfast was OK, nothing to rave about and my Diamond status got me nowhere with them unlike other BW that I have stayed at that where it has. i wanted to give them a second chance as it is a good half way point to where I was going. Needless to say; it will be the last time.

    3
    « I've fallen a little and it wouldn't take much to get up »

    We has a two night stay earlier this week at this fine facility. We liked what we saw and enjoyed our room. We had a little brush with cheapness when we went down to the pool. It was very dim. Overhead bulbs had not been replaced. The hot tub had no railing; a recipe for who knows what? Worst things have happened but that should be an easy fix. Next morning the breakfast cattle call was in progress. People were waiting for tables to sit down. Every square foot was occupied with tables and chairs. I kept an eye out for exits. Was easy to get blocked in. It was like a moving maze. Tables were often left sticky and uncleaned between guests. This area was terribly understaffed. Waiting for food to become available was the rule. Speaking about food - it was not even close to being delicious. I can't believe any staff have had an opportunity to taste this stuff. It was not good. I did not go back there the second morning. It turned out to be a great disappointment to me. Again, the money has been spent for all this food. Surely someone there knows how to manage this process and can be given the personnel resources to accomplish this task. I don't believe this would break the hotel's budget to properly address this issue. You're so close BW!

    3
    « Great views, OK hotel »

    This is an older hotel with an updated interior. The rooms are smaller than the ones in the US and looked crammed with furniture. The wifi was intermittent and breakfast was nothing special. Ice machines were on the first and fourth floors, too far away for me.. This hotel works as a stopover to Banff but bot for long stays.

  • 4
    « Interesting Choice for Cleaning »

    Long, tiring day after flying into Calgary. Hotel was typical of more up-to-date Best Westerns. Front desk person could have been friendlier, but was competent. Maybe we were just over tired from a long day of travel. Room was large, clean, and quiet. Wifi was adequate. Lots of people in town, and lots of tour buses. Breakfast was usual fare, but plentiful in a clean dining room. One thing I noticed: There was a sign in the elevator offering a gift certificate to anyone who would forego having their room cleaned in the morning. Really??? You wouldn't want your room cleaned?

    3
    « August Stay »

    Canmore is a beautiful town. Hotel is located close to Banff (less than 15 mins drive) with adequate breakfast to start the day. Front Desk staff not friendly & not helpful, don't offer information about the attractions & getting around the area in contrast with other Best Western locations I have stayed in. Housekeeping does not consistently replenish toiletries. Overall, good value for the stay but unsure if I will stay here again in the future.

    4
    « Our stay »

    Hotel is well kept. Facilities were well maintained. Beds were very comfortable. A huge consideration when travelling. Linens and towels were of good quality. Great pool for anyone who has kids. I would recommend this hotel to anyone.

    4
    « A great hotel for families »

    We stayed in room 209 which was really clean and the beds were really comfortable. Great mountain views. The kids loved the swimming pool with the slide which was ideal as the weather wasn't great. Staff friendly and helpful and check-in was easy. Would stay here again.

    4
    « Great hotel - wished I knew more beforehand »

    Really liked this place. The staff were amazing so was the breakfast, my kids loved all the choices! Only complaint was that the pool was very deep for little kids and when I searched it out online in was unable to find this info. It was clean and maintained well and the kids loved the slide! Well come back for sure!

    5
    « Nice place in a great city close to Banff »

    This was a nice place to stay. Clean, comfortable and friendly front desk staff. It's just a short drive to Banff. Also, a very nice area for biking and walking around town. There's a great paved trail between Canmore and Banff for bikers.

    5
    « Amazing views »

    We stayed here for 4 nights while travelling from Vancouver to Calgary. The hotel has a great location with stunning mountain views. Our room was gorgeous and spacious. With two adults and two children we had plenty of space. The pool with slides was a great bonus after a long day out. Breakfast was quite manic and quite busy, but it was the height of summer. Definitely recommend

    5
    « Canadian Adventure »

    My mom picked this hotel for us to stay in while we were in Canmore. It is located right off the highway if you are heading East. It looks like it is privacy fairly new and it is well kept. The rooms were beautiful and felt nice to be in. The wifi didn't always work well for some reason even when it said it did, but I've had this happen in many places so I'm not sure that is the hotels fault. Like most Canadian hotels, it has a water slide which we didn't use because we don't have kids. The hotel is located five minutes from town. The town is adorable. The hotel is really close to everything but you have to take some of the frontage or back roads to figure that out. The staff were great. A special shoutout to Nico for helping us carry a cooler without being asked! It is located next to Tim Hortons which is a definite benefit and they give you a gift card if you stay multiple nights and don't get your room cleaned. The views are incredible and it's not too far from Banff National Park. Breakfast is okay... Nothing special, but typical hotel breakfast food. We would stay here again.

    4
    « Relaxing hotel with super views but no bar or restaurant »

    Came here for 3 nights. Ideal hotel for the family on holiday in Rockies . Lovely view from window see photo . great choice at breakfast everything you could want to eat . Clean and tidy hotel. Just shame there is no bar/restaurant on site for evening meal when tired after long day hiking.

    4
    « Great hotel for families »

    Clean hotel, conveniently located near many restaurants and also close to the Trans Canada, hotel set amidst beautiful scenic mountains, delicious continental breakfast with many options, awesome pool/hot tub area, helpful staff. Very pleased.

  • 5
    « Wished could have stayed longer »

    We stayed in the king suite with jacuzzi. Great bed in separate room, jacuzzi felt great after long day. Suite itself was clean, just wished the windows weren't streaky so we could have seen the beautiful view. There is a breakfast offered but left too early to enjoy.

    5
    « Love this place! »

    Honestly, an amazing hotel. Great breakfast, pool, staff, and rooms. Check in was smooth and the manager could not have been friendlier or more accommodating. We lived out brief stay and would definitely return.

    5
    « Great hotel »

    We enjoyed very much our stay of 4 nights at the end of July 2016. Best free breakfast ever seen, nice breakfast room. Clean and quiet room with good size, wooden floor, nice view on Three Sisters mountains (on the Bow Valley Trail side). Laundry room available. Canmore seems to be the best base to visit Banff National Park at lower cost. The only suggestion I would have would be to start breakfast earlier than 7am; 6:30 am would be better to then reach Lake Louise or Moraine Lake earlier and have a parking spot there as the area is incredibly busy this summer, even in the morning.

    5
    « Very good place to stay for National Parks »

    We stayed here in a standard room for 3 nights, then stayed up in Jasper, then came back for one more night in a Jacuzzi suite before leaving for Calgary airport. The standard room was very comfortable, clean, and roomy enough. The complimentary breakfast was a nice way to start each day, and it included hot items like eggs, sausage, and french toast sticks. The suite was huge, like an apartment! It included a living room with a fireplace, a large bedroom with a fireplace, a half bath, and a huge bathroom that was lovely. It was a great way to end our trip to the Canadian Rockies! Also, Canmore is a great place to stay. It's a cute little town with much to do and good restaurants within walking distance from this hotel, while having easy access to the highway and Banff National Park.

    5
    « A great weekend! »

    The BW Pocaterra hosted our 75+ person family reunion and provided us with an exceptional venue to reconnect and relax! The rooms are spacious, immaculate and have all the conveniences you could ask for. The staff was friendly and helpful - going above and beyond expectations on several occasions. The breakfasts, pool area and general hotel amenities were excellent. We enjoyed our stay here immensely!

    5
    « Family gathering »

    Fabulous hotel! All rooms have wonderful view. Several out door seating areas with mountain views. Staff was friendly and courteous. The rooms & halls were clean. Extra facilities like laundry were appreciated for long distance travelers. The breakfast was wonderful. Excellent gathering facilities. Thank you Randy. It was best ever.

    4
    « Good base for exploring Banff National Park »

    We stayed here for four nights while visiting Banff National Park. This hotel is located at the edge of town, so it's very quick to get onto the highway. It worked well for us and my kids really like the pool. The hotel décor could use an update, but everything was in good condition and very clean. Our room was a pretty good size and quiet. Hotel breakfast here is pretty average and the dining area gets very busy in the mornings. Overall, we are happy with our stay here and would come again.

    4
    « Cozy rooms! »

    Opted to stay in Canmore for a family wedding. Great location, views were incredible! One thing to be noted is that during a couple nights, people's kids decided it was a great idea to run up and down the halls screaming. I can't wait to come back I the winter time!

    5
    « Family reunion here »

    This place is amazing for service and very clean. All the staff were very friendly - Randy did a great job taking care of our group. I do many events in my job - this would rate as the best over all by far - thanks to all the staff there

    4
    « Nice but expensive »

    This hotel is beautiful and I am sure in the winter even more so. Our room was large and very clean. Had a/c and a gas fireplace for winter. Breakfast is included if you can get a seat. The breakfast room is large but it is a high tourist area and was packed with standing room only ( I stood beside our table as there were no more chairs). Hard to get into the hotel as it is fronted by a oneway street. Again a high tourist area made our room almost $300 for the night. All in all it was a nice night.

  • 5
    « Very good base for Rockies »

    Generous sized rooms. Clean and with a reasonable breakfast. Easy access to highway makes this a good bet for a Rockies base. Banff is 20 mins. Calgary about an hour. Canmore is a smaller town, with perhaps less bustle than Banff, but still pretty with the mountain background. No on-site restaurant, but many good options within a ten minutes walk.

    4
    « Great stay »

    Great stay with 3 kids after a full day in Banff Loved pool and hotel was very accessible for strollers and all things kid. Breakfast was 8/10 but still good Would recommend to friends and hope to revisit in future

    5
    « Beautiful Stay »

    We stayed on the adult only floor in a beautiful suite with a fireplace, huge bathroom, balcony and king bed, it was perfect. Very clean and very quiet. Staff at check in and check out was very professional, polite and friendly. Wifi worked great.The breakfast included was excellent! Elevator was a little slow but that is literally the only thing wrong and really, it was not a big deal at all. We will definitely stay here again and highly recommend it.

    5
    « Family Gathering »

    The pool and water slide kept the kids busy for hours while parents visited around the perimeter. Conference room in the basement was a great space for group buffet-style meals and group meetings. Location is within comfortable walking distance of numerous coffee spots and restaurants - including those downtown. The manager was very helpful and accommodating.

    5
    « Pricey »

    Spent two nights here and although it's a little on the pricey side, we enjoyed our stay. Most Best Westerns provide a complimentary breakfast and this one was no different. The night desk clerk actually opened the breakfast area so that we could get our morning coffee before the breakfast room opened for business. He also gave us a few tips on what to see in the area, which we appreciated greatly.

    5
    « Great hotel alternative in Banff Natl Park »

    This hotel was far superior to hotels we've used previously in Banff. The room was huge with balcony, large bath, and office area. Close enough to the park to get out early and see wildlife. Adjacent McDonalds and Tim Hortons for spouse's morning gourmet caffeine fix. Canmore offers outstanding supermarkets for getting free fruits and veggies, which this hotel allows us to store. Didn't advise us to register for Best Western promotion, so we did not earn the gift cards despite repeat stays.

    5
    « Great stay »

    Our 4 night stay was amazing. Tasty complimentary breakfast, clean room and great service. The front desk staff was warm and welcoming from check in to check out and the breakfast room staff were friendly and helpful every morning. I would recommend it to anyone.

    5
    « A Great Place to Stay »

    We enjoyed our brief stay at the Best Western Pocaterra Inn. We were greeted by very friendly and helpful staff. The room was very clean, attractive and comfortable. We will definitely recommend this to friend.s

    5
    « Great stay! »

    This was a wonderful place to stay - the staff was delightful from reserving by phone, to checking in...large, clean and comfortable rooms...very close to restaurants if you are walking. Breakfast - above the norm for motel stays. Nice to be away from the many tourists in Banff, but close enough to all you want to see in the area. Canmore is beautiful!

    4
    « Consistent service »

    Have stayed here a few times and it is consistently good. Friendly helpful staff and a pretty good breakfast included. Better than the Best Western in Three Hill Alberta. It has a pool for the kids and hot tub. Good size rooms

  • 4
    « A Nice Find »

    We left it too late to book anything in Banff and looked just outside and found this gem in Canmore. We booked two nights and weren't disappointed. We could have been paying the same prices (very high in summer and winter high seasons!) for hotels in Banff, WITHOUT air conditioning. We didn't want to chance that and glad we didn't as it was a hot week when we were there. Check in was friendly, smooth and easy. Our room was fine, two double beds and good sized bathroom facing Mountain Rd. There is an indoor pool with a water slide which is perfect for the kids. Good sized hot tub too. The complimentary breakfast is a nice feature, especially when travelling and the idea of going out for yet ANOTHER meal is tiring. We love Canmore and will defininately stay at the Pocaterra Inn again!

    4
    « Great hotel close to Banff »

    Banff hotels were either sold out, or non air conditioned so we chose to stay in Canmore. Price wise, it was MUCH more than we expected to stay for two nights but you have no choice during summer and winter high seasons. Hotel is clean, and welcoming. Rooms were nice and well stocked. Pool and waterslide was great for the kids. Having a hot breakfast (free!) on site every morning certainly helped make up for the cost of this hotel. Definately would stay here again.

    4
    « Great location »

    Enjoyed our stay at this hotel. Service was excellent and any issues resolved quickly. Theran at the desk did a fabulous job of checking us in. Cookies and iced tea, fruit offered in the afternoon. Room was quiet - couldn't hear any of the highway noise that some have reported. We faced the back (Mountain Ave.). While the hotel is older, there has been some renovation done. Good variety of options for the breakfast buffet. Some suggestions for improvement - wifi needs to be upgraded (was terribly slow and kept getting booted out), non-instant oatmeal at breakfast would have been a nice option, more laundry facilities (many were waiting for use of the 2 washers and dryers), decor and carpets in the hallways needs some updating. Overall, a good stay.

    5
    « Great hotel »

    I was there with my family and we have a baby so I requested the main floor room and no questions asked they really gave me that floor room as I had stayed couple times in 2009 and 2010 2011. I always choose this hotel not just because of a location but also their service is exceptional from booking to front desk to food and beverage to departure to etc etc. I love this location cause I like the Canmore town too cause not so busy and just few minutes away from Banff and lake louse . The breakfast deal is always great as my baby always gets up early morning and that made me have our breakfast in their restaurant every morning. Good food . I will definitely go back again as o love this hotel. I will be booking soon to go to October hope I find a good deal and my same room. Ha ha Cheers Ivo

    3
    « Good location for Banff »

    We spent three nights here as we explored Banff. The town is just a few minutes south of Banff village and a great gateway to explore the national park. You miss the crowds and prices of Banff proper, but you are still close enough for anything you want to do. While there we bathed in the Banff springs, saw the lakes and glaciers, had fancy lunches in Banff and Lake Louise and then returned home to more modest digs at the end of the day. In the summer, days are very long so we often didn't get back to the hotel until 10 pm. There's a nice asian restaurant next door that took care of us the night we checked in.

    5
    « Great Stay »

    Clean and fresh room, nice amenities, welcoming people and service. Overall, this hotel has everything you could ask for, the pool even includes a waterslide which is a great bonus and a sauna is also in the hotel which is yet another great bonus, this hotel has everything you could ask for and more.

    4
    « Very Nice Hotel That Tries »

    This is a great hotel, not sure why it isn't considered to be a Best Western Plus, as it certainly seemed like it to us. So, first off, the 'bad': -a noisy, busy pool. Plan to visit it in the morning if possible. -tight parking spaces -noisy at night. Perhaps if we were facing away from the highway, it would have been a different story? I recommend to future travelers to request a room facing away from the highway. Nothing the hotel staff can do about this, but my husband had trouble sleeping at night. I brought ear plugs and was fine, so that is another option. The Good: -very friendly staff -amazing housekeeping - absolutely immaculate. The rooms, general areas including the pool, were always very clean -large room -good environmental program - you can choose to skip housekeeping for a night or two, and get a $5 Tim Horton's or Starbucks gift card -at 4 pm the hotel staff set out drinks, fruit and cookies. One day we had white chocolate macademia nut, the other night we got double chocolate. Both were fantastic. -great breakfast buffets with lots of choices. I wrote down the hot food choices each day we were there, specifically for this review. The breakfast hot foods alternated between cheese omelet, home fries, bacon and french toast fingers on one day, cheese omelet, spicy home fries, sausages, waffles on another day; and scrambled eggs, bacon, french toast fingers and home fries on a third day. On all days, oatmeal, make your own yogourt parfait stations, a variety of delicious (read: not stale) pastries, whole fruit and fruit cup, bagels etc. were offered. Cheese omelet and spicy home fries were my least favourite, but there were many options. Coffee, hot chocolate and hot apple cider packs, and orange, apple, cranberry juices were also served, as well as water and milk. The verdict? I would happily stay here again, because of the great breakfast, fabulous housekeeping and large room. The bad things are mostly not in their control, and some can be fixed (bring ear plugs!).

    5
    « Family Re-Union »

    Just had a Family Re-Union here and it was wonderful! Rooms were great and staff were wonderful. Thanks Randy for all the help! Conference facility was just what we needed. Kids had a great time in the pool. Included Breakfast was just what was needed to start the day!

    5
    « Top notch accommodation »

    Lovely property. Very comfortable and large rooms. Excellent beds. The complimentary breakfasts provided good food, nice selection. Rooms very quiet and well insulated from traffic and hotel noises. Room 313 was huge and had nice amenities, good quality toiletries provided. Staff friendly and very helpful.

    5
    « Great stay in Canmore! »

    We were accommodated at last minute,it was raining on our motorcycles on way to Yoho park.Front desk was very understanding, excellent room, comfy,hot tub was great! very hot! just what a body needs after on the road all day. A little pricey but that's Canmore. P.S. fresh cookies were a nice touch. Hey after-all it's holiday season!

  • 5
    « Loved our stay in Canmore! »

    We loved our stay here! Rooms were really nice and spacious. Bathroom was nice and roomy, nice when you have small children. Pool was very nice & clean. Hot tub was big and hot. Not just warm like some hot tubs. Felt good on the body after hiking in Banff. We loved the steam room as well. Fresh cookies & ice tea were a hit with our children! Also if you don't need your room cleaned they offered you a $5 Tim Hortons gift card/Starbucks which we took a couple days. This hotel is in a very convenient area in Canmore as well! Hotel is a bit on the pricey side. We would stay here again! Loved it and the mountain views out our window.

    4
    « Affordable Gateway To Banff National Park »

    A little older than advertised but very adequate and affordable lodging. Canmore is only 15 minutes from Banff and is a nice town itself. Very good breakfast is offered and hotel is just off Highway 1.

    3
    « Mixed Review »

    This was a two week trip with 8 nights at various Best Western hotel's. As stated by other reviewers the view from each room is beautiful, surrounded by mountains, the room are very clean! Loved the large room, fireplace (although didn't use as it is summer), laminate floors instead of carpet, beds and pillows were comfy, bathroom was very clean also. Location is also a plus. Now the other side of the coin. The two gentleman working the check in must have been having a bad day as neither one bothered to welcome us to the Best Western. Both seemed rather indifferent to the fact that we had chosen this hotel to stay at. Check out was not a lot better. The breakfast was far below the standard Best Western quality level.

    5
    « Friendliest staff ever!!! »

    The staff in this hotel are the nicest and most helpful we've come across on our trip. We really appreciated the great service. A special thank you to Theran who was especially helpful at check-in and provided us with tips on where to book white water rafting, cave excursions, etc. The hotel and room was very clean and comfortable. I also liked the included breakfast, the guest laundry and the laminate flooring in our room. We would definitely stay here again. Great job to all staff! Thank you!

    5
    « Hotel is great. Rooms are comfortable and modern decor »

    At first we were a bit worried that the hotel was so close to the highway but you did not hear any noise at all. It actually made it easier to go on outings to Banff, Lake Louise, etc., because you are close to the highway. The rooms are lovely. Spacious and comfortable and beautiful décor. Easy walk to downtown Canmore. Staff were great. The breakfast was typical hotel breakfast, not my favourite but good if your in rush to leave in the morning.

    4
    « Nice Basic Hotel »

    Really no complaints. Place was clean and well maintained. Would stay here again without hesitation. Easy to get to from highway. There is a Tim Hortons right next door for a quick breakfast. Plenty of parking.

    4
    « Excellent »

    This is a great Best Western. I love Best Western for their good rates, complementary breakfast, and great rewards program. This one is clean, very up to date, and stylish. It has an indoor pool with water slide, steam room, and fitness center. Staff was friendly and helpful. They have free fruit and cookies to snack on as well. Standard room was large and had a fireplace in it. I would definitely stay here again.

    4
    « Good Location »

    The room was beautiful! My only regret was that it was too warm to use the fireplace. Only a few minor issues such as missing a laundry bag, wifi was on the slow side, and the cot we requested wasn't set up. All little things. My only real complaint was the amount of time the guest laundry took, that dryer made me get to bed really late that night. All in all, I would definitely stay here again. The location was great and the staff was very friendly and professional.

    4
    « A nice retreat among the mountains. »

    Greatly surprised by what we got. Really nice large room with balcony and fireplace. Did not deter being on the parking lot- it was heaven after hiking all day in the mountains. Staff are exceptional and it just has a real nice layout. Would definitely stay here again. Mountain views next time.

    5
    « Excellent place to stay during Banff vacation! »

    We stayed here for three nights, July 6-9. I booked the room using Air Miles and paid $10 extra per night for an upgraded room that included a balcony (2nd floor). The view from each room is beautiful, surrounded by mountains. I'm a picky hotel'er so believe me when I say this room was clean! Loved the large room, fireplace (although didn't use as it is summer), laminate floors instead of carpet, beds and pillows were super comfy, bathroom was very clean too. As others have commented, if you opt out of the daily housecleaning, you can pick up your $5 Tim Hortons or Starbucks gift card each night at the front desk. Nice incentive to reduce overhead costs and the environment impact. We used the hot tub which was super hot (instead of luke warm hot tubs you sometimes get). There is a steam room and sauna too, which looked fine but we didn't use. Our first night we are dinner in Canmore. Day two we toured Banff which is only about an easy 15-20 minute drive away. We left the hotel in the morning, came back for an afternoon nap and then headed back to Banff for supper. Day three we drove to Lake Louise and Moraine Lake. We loved the slower pace of the Bow Valley Parkway and even saw a bear on the way. That drive was about 45 minutes from the hotel. I wouldn't hesitate to stay in Canmore again. It would be nice to stay right in Banff and be walking distance to all the restaurants and shopping but the high price of hotels there restricted us from doing that. We were very happy with our decision to be at the BW Pocaterra Inn instead. It certainly met all of our needs and then some. Breakfast each day was typical Best Western food such as alternating days of scrambled eggs or omelet, waffle or French toast. But I must say it was the most clean and organized of any BW I've stayed at. Loved the fruit salad too.

  • 5
    « Well Situated. »

    This is a very welcoming hotel, all the staff are friendly and helpful. Our room was very clean and well appointed with plenty of space, a balcony and a mountain view. Great to sit there and just look at the view. The breakfast room was large, clean and well maintained and the breakfast was very good and catered for most tastes. It is well situated if you want somewhere in between the Rockies and Calgary, twenty minutes to Banff, and just over the hour either way to Lake Louise or Calgary, with plenty of places in-between to stop and explore. We have stayed in several places in and around Canmore and to date this is the best. We would certainly stay here again.

    5
    « Family Wedding in Mountains »

    We had an amazing setting for my niece's wedding and with many of us staying at the Best Western Pocaterra Inn for a reasonable rate given a long weekend in Canmore, we were thrilled with our accommodations, great breakfast, and great staff at this hotel.

    5
    « Excellent Hotel »

    We reserved about 6-7 months before our trip. We received very good rate to stay 6 nights. The hotel facility is awesome, in-door swimming pool, Jacuzzi, water slide, sauna, gym, etc. It's about 12 minutes driving to Banff town, but we only pay half of those hotels in Banff. The staffs are extremely friendly. We just had one problem. Fire alarm evacuation in the morning of the day we checked-out. It took all of us evacuated outside of hotel for about 45 minutes.

    5
    « Loved it!!! »

    We stayed at the Best Western Pocaterra for 3 nights on a trip out west and wished we had stayed here for the whole week. It was amazing. The view of the mountains from our balcony was nothing short of magical. The room was clean and lovely with French doors going into the bathroom to a jacuzzi tub with a picture window over it that also has a mountain view. We had a fireplace, a frig and microwave, and a keurig coffee maker, everything we needed. The breakfast was included and was the best breakfast we have ever had at a Best Western with bacon, eggs, hash brown potatoes, pancakes, cereals, yogurts and a huge bowl of fresh fruit for anyone that wanted a healthier choice. The breakfast staff were very friendly and efficient keeping everything full constantly. We were given the choice to make our own beds and re use our towels and not have a maid come in, which we chose. In turn we were given a $5 Tim card everyday which was right beside and very useful when going for a drive to see the sights. The staff was more than accommodating if we needed shampoos or soaps at any point of the day. They had fresh baked cookies in the lobby later in the day, which my husband looked forward to running down to get some as soon as we were back to the hotel. We travel a fair bit and highly recommend this hotel. We will definitely return if ever in Alberta again.

    3
    « Swimming pool is great for the kids! »

    Nice hotel and room with incredible view of the mountains. The swimming pool and water slide was great for the kids. They offered free cookies, coffee and ice water upon check in which the kids love. Nice lobby area and outdoor patio. Best Western beds are not comfortable. The service was average. The hot complimentary breakfast was also very average in terms of food quality. Parking is included. There are washers and dryers for use at a minimal cost which was great. Although Canmore is very small, being downtown would have been nice. This hotel is a little out of the way. It was a great option for the price compared to other available properties.

    5
    « Nice Hotel »

    Stayed for 4 nights on a road trip to the Rockies, nice comfortable hotel, great rooms on 4th floor, big bathroom , nice bed and all amenities required for your stay, had a problem with the blind in the bathroom which was promptly replaced, excellent service from all the staff, nice indoor pool with a gym and sauna. Good selection of food for breakfast with enough choices for all . Would fully recommend this hotel.

    4
    « Very good value for money to visit the Banff area »

    As the hotels in Banff were quite expensive we have booked this Best Western in the next city. It is more or less 30 minutes drive from the centre of Banff but you get much more value for your money! For us it was the perfect stop after visiting Banff National park and it is also perfect if you would like to drive to Glacier National park the day after (or vice versa). Also a very nice breakfast!

    5
    « Location- location -location »

    This hotel is clean ,nice size rooms and beds were comfortable, staff helpful and friendly. Because you are staying at a international tourist area the cost for the room is more expensive compared to the exact same quality in other Best Western Hotels in other less famous locations!!!! Breakfast was the exception We were offered excellent variety, good quality food , and all freshly made . Over -all location and Breakfast made it worth the stay.

    4
    « Popular motel - very busy »

    Stayed 2 nights from 28 May 2016 Busy place ? nice rooms with good beds and shower. Generous sized bathroom and nicely appointed room with a gas fire - too warm to use it though. My daughter thoroughly enjoyed the indoor pool and water slide. Just a short drive into Banff and much better prices out at Canmore. Various food options close by too.

    4
    « Ideally located for a Banff visit »

    Situated close to the Trans Canada Highway (but far enough from traffic noises), the Pocaterra Inn is a perfect spot for those looking to visit Banff and yet not pay the higher hotel fees in Banff. It takes about 20 mins to get to Banff and you could continue to drive further west if you are going to visit other places such as Lake Louise. Back to the hotel. We were four adults and a 3 year old in a room, so I might be biased when I say the room was just sufficient. Facilities wise, the room comes with a Microwave, a Fridge and a coffee maker. Would have loved a kitchenette, considering that the hotel doesn't have any restaurant and most restaurants are in the core Canmore area. The morning buffet breakfast is ample and the staff are prompt in restocking. We didn't have any issues with the breakfast area overcrowding, but I do see that happening during the peak season. The waterslide, pool and spa-pool is a nice bonus. They are well serviced by nearby changing rooms and sufficient towels. A quick swim before breakfast helps to build a good appetite and load up on the sugar. The sugar rush doesn't have to stop - later in the day, fruits and cookies are available near the reception. (Traveller Tip - don't miss the cookies, they are delicious) Parking & WiFi are free. If you wanted to relax and watch TV, you have a decent bouquet to choose from. If you want to stock up on snacks, there is a Safeway supermarket, which is open about a kilometer from the hotel. Would recommend this hotel to folks planning to visit Banff/Lake Louise for being a pretty good hotel that gives you freedom to explore without having to drive too far.

  • 5
    « Great choice for a multi-day visit in Canmore. »

    This property is fresh and nicer than many Best Western's (which can be variable). The staff was helpful, professional and pleasant. Our room (118) was very clean and well equipped. Of note the HVAC was quiet and did continually switch on and off. The breakfast area was refreshingly spacious, with a good choices. The breakfast staff kept right on top of the food and the clean-up. As has been mentioned before, the parking spaces are a little small, if you are in a rental car and concerned about new door dents. I would definitely stay here on my next visit to Canmore.

    5
    « home away from home »

    Travelling with two labrador dogs it is exceptional to be welcomed so well into a first class hotel with excellent roomy and tasteful accomodation quickly and with no fuss.Location is convenient to the highway and b uilding with balconies easy to access. A fireplace in the room adds to the comfort. A very good breakfast comers with thr room along with a selection of papers to read. All in all one of the best places to stay in Canmore.

    4
    « Nice hotel - lovely rooms - get a high floor »

    Poor check in - I was waiting 5 mins before the check in person got someone else to help. No acknowledgment of wait and no explanation of where facilities were. Room was on first floor facing highway 1 - balcony was directly by the main entrance so we didn't feel able to sit out unless we wanted to be directly in front of a coach tour group or all the people checking in. I would suggest facing away from highway 1 at the pool end of the hotel. The room itself was lovely - recently renovated and finished to a high standard. Beds were really comfortable and everything was clean. Fireplace was a nice touch and I imagine in winter would be great. We competed with the tour group at breakfast so it was difficult to get a table but there was plenty of food to go around so we weren't left hungry! Overall it's a good hotel - check in needs work and I personally wouldn't pick a hotel with coach parties as it gets too busy when they arrive and leave but the room we had was great - Canmore is only 10km outside Banff so perfect as a base. All in all the room more than made up for the small inconveniences and for one night was a good choice.

    5
    « Most comfortable bed I have ever slept in »

    We were so pleasantly surprised with this hotel. Breakfast was delicious, location was perfect, staff were friendly, and the bed was amazing. It was seriously the most comfortable bed I have ever slept in. Wished we would have stayed more nights. Highly recommend!!

    4
    « Canadian Park Vacation »

    The hotel had many useable amenities, but that wasn't the purpose of our visit. We were out more than we were in. So, we didn't use the amenities which probably cause the price. The front staff was extremely helpful and friendly. The breakfast staff was too busy to say much and their warm serving wasn't. Otherwise, it was a pleasant stay and a very nice hotel otherwise. One suggestion would be to make the spaces in the parking lot wider. Not everyone is good at staying inside the lines.

    4
    « A great place to stay »

    We were really pleased with the accommodation and facilities. The hotel was spotless and comfortable and we appreciated all the attention to details. We did not use housekeeping as we were delighted to make use of the $5 Tim Hortons gift card instead - what a good idea! There were free cookies, fruit and a cold drink available mid afternoon in the Reception area. Although there were safety deposit boxes at Reception, we would have preferred one in our room. A special mention is needed for the breakfast choices and the staff that constantly worked hard, keeping everything replenished. It was a lovely start to the day. We stayed on the 3rd floor, with a magnificent view of the mountains. It was nice to be able to open the window to get some of the fresh air. We would not hesitate to choose the Best Western again when we return to Canmore.

    5
    « Looking for Hotel on a Budget? Search No More! »

    Normally when we hear about Best Western we think about budget chain hotels, but this one is really quite different. Set within walking distance to the main part of Canmore (or most likely you'll be driving anyway), Best Western Pocaterra feels more exquisite compared to the other hotels of this series. I'm not sure about the other rooms, but the room we had got was facing the main road (not the highway, but the road where you turn into the hotel) and (despite that) overlooking the Rockies. It was our first night into the Rockies and we had driven in in the evening, so imagine our pleasant surprise when we woke up to see the majestic mountains looming over us. Breakfast was another memorable affair. Sumptuous and definitely contains the best range that we had had throughout our Rockies tour. Other essentials that were provided were fast wifi and free parking right at the lobby doorsteps. Only complaint I have is that the coffee machine was quite dirty, so we stuck to tap water instead. Overall though we're very impressed with this hotel (once again it stands up particularly against other Best Westerns), and were lamenting not staying for more nights because of this.

    5
    « Outing with family »

    An excellent experience--The room was very comfortable. The fireplace added a special touch. The staff were most helpful in every way. The breakfast was bountiful with many choices. An ideal place for a return visit.

    3
    « Not bad »

    Hotel exterior puts u off at first sight....room was renovated was quite ok....bathroom exhaust fan wasnt working.....internet was way too slow....breakfast was nice....hotel close to fast food reataurants......nice view from my room

    3
    « comfortable stay, friendly staff »

    Friendly staff, clean rooms. I really liked that is was "wood" flooring in the rooms and not carpet. Rooms were spasious and had a kitchenette. We will definitely we staying here next time we are in Canmore. Hotel is a good value for your money. There is a pool with a slide as well as a hot tube. I think the sauna and steam room are not quite up to par, but nice to have them as options. Breakfast staff was always on the ball and kept the hot food stocked quickly, and kept the dining room clean and organized. I would definitely recommend this hotel.

  • 2
    « family »

    they don't accommodate late check out very sad service I think if you are paying this amount of money some extras might be good please offer a late check out to the clients as house keeping should work for us

    4
    « Comfortable and ready to please »

    4 of us stayed here on a mini vacation to Banff. The view of the mountains all around the hotel is a sight to behold. Close to Banff only 10 minutes away. Room was not what we had asked for, but was changed to the proper room immediately. The pool had a water slide that was great for the kids and a large hot tub for us older folks. Breakfast in the morning was good with a good variety. Could have had the eggs and sausages in a warmer holding bin but it was buffet style .....that says it all.

    4
    « Decent stay. »

    When we first arrived at our room, I noticed the door wasn't actually fully closed - I was able to push it open without the key. We made note of this for the rest of the stay and made sure the door was pulled closed all the time. The rooms were clean and quiet with large bathrooms and comfortable beds. We had a room on the third floor facing the highway and never had any problem with the traffic noise. I liked that you could let the front desk know if you didn't want your room made up. We only stayed 2 nights, seems a waste to have the sheets and towels replaced for that.

    3
    « Overnight on a long drive »

    Hotel is conveniently located near the Trans Canada Highway and is easy to locate. pretty typical of a Best Western property. Rooms are clean and quiet. Large, well run breakfast room. Only problem noticed was that one is forbidden from taking any food or drink from the eating area. We stay in many Best Western hotels and my wife doesn't always like the breakfast room crowds early so usually take a tray up to the room and return when done, never a problem anywhere else.

    4
    « good spot (15 mins to banff), nice clean hotel, cheaper than banff: worth it! »

    -great breakfast -close to banff (15 minute drive) -super nice staff -worth staying here and paying less, than in town -free parking: only negative is the fact that the parking spots are TINY! We had an suv and were continuously nervous when parking it in the half-a-car-spots. -clean, large rooms, clean bathrooms Overall, a nice experience, i would stay here again and recommend it to anyone!

    5
    « Wonderful Breakfast! »

    We just stayed at the Canmore Pocaterra Inn for a couple of nights. We were pleasantly surprised by the selection and quality of the breakfast provided. Something for many tastes and preferences. The fruit salad was very good, along with many choices of hot or cold breakfast options. Loved the lavender and lemon natural soap in the bathroom in our room. Comfortable sleep and great views of the mountains.

    5
    « Awesome »

    My wife and I came for 2 nights to the best Western to celebrate our anniversary. When booking our room we asked for the fourth floor room 404 which is a beautiful spacious suite with an awesome view. When entering into the room it has all the amenities you will ever need. Gas fireplace in 2 rooms, two large screen TVs, en suite bath room with Jacuzzi tub, double sink, shower. Even the TV remote controls are sanitized and wrapped. The hot buffet breakfast downstairs truly is the best breakfast buffet that we have been to! Everything you want or need for breakfast is there at your fingertips. The city of Canmore has many fine restaurants to eat and other restaurants that are quite inexpensive. If you want Safeway and save on foods is close by to bring a meal up or groceries to your room. Check in with fast convenient and friendly. The room was very clean and The king size canopy bed comfortable. An awesome stay which we will come back!

    5
    « This is a great hotel and great value. »

    This is the 4th or 5th time we have stayed at this hotel. We love the rooms. King size bed, fireplace, and some of the rooms have a jacuzzi tub. It is great for a romantic weekend away. The breakfast is included and it is stellar with hot and cold food - so much choice. Very friendly staff.

    4
    « Good stay all around »

    our stay this past weekend was a good one, the staff run the property with care and take care of your needs, from the cookies in the afternoon to the 4 hour breakfast, a person can get a second eating session in if they choose, the only complaint i have really is the parking lot, very cramped, can hardly get in nor out of your vehicle, other than that good stuff.

    2
    « Noisy cold rooms »

    On check in, we were given a below ground facing a straight on drive way. A ventilation fan right out side our door that blew till midnight.The walls are so thin you can here the folks next talking among other things.

  • 5
    « Loved IT »

    My wife and I stayed here for our anniversary and the room had a fireplace and Jacuzzi tube and a great view of the mountains. very quite and romantic. the breakfast was top notch and a great start to our day! Staff was very friendly and helpful.

    5
    « Great Stay! »

    Love this property! Great location if you want to stay away from the train tracks that go through town. Great Staff! Room was clean and had fridge/microwave/coffeemaker. Lots of room and good size bathroom. The fireplace wasn't working so we asked for assistance and a gentleman came up right away and fixed it. However, we went out for the day and when we tried to turn it on after getting back to the room it didn't work again. I decided to not call for a repair again because thought it would probably not work again after turning it off. So...didn't use the fireplace. Also, you can not bring food from the Breakfast Room back to your room (this would be nice when you don't want to eat in that room). Still had a great stay!

    4
    « overnight in canmore »

    Great place to stay and not on the tracks! :) modern hotel, good breakfast, would definitely recommend, for family the water slide is great. Walking distance to many good restaurants. If you want an easy hike try the grassy lakes hike, takes about 60 minutes up and back.

    5
    « Loved it! »

    Fantastic! The hotel was clean and nicely decorated. Great location. The staff were friendly. The breakfast buffet was delicious, and there lots of choices. We stayed there on Airmiles points, and the process was very easy. We definitely recommend this hotel!

    2
    « Top 10? »

    I am so shocked this hotel is in the top 10 list of hotels in Canmore AB. I have stayed in many hotels in many different categories and this is by far one of the very worst hotels I have ever stayed in. Check in was absolutely horrendous. As we were travelling with 2 small children we requested an early check in which was denied--in fact it was late. The pool and area was disgustingly filthy and the staff were not accommodating or polite. The manager's "I-can-do-no-wrong" attitude is very evident in all of their replies on this website, as a matter of fact. I witnessed it in person but when I read the responses on every negative entry on trip advisor, the condescending attitude of the management is very noticeable. Rooms were covered in the previous people's hair and the free breakfast was microwaved frozen food. No thanks! Never again in my life would I ever stay here or recommend it to anyone. I'm looking forward to being belittled in their response to this negative review. Ready. Set. Go!

    4
    « Quick Spring getaway »

    This hotel was very convenient and a decent price. Check in was quick and easy, although we were not able to check in early. Front desk staff were very helpful and friendly. The hotel was very clean and tidy. Free wi-fi which worked fine Our room had a lovely mountain view with a balcony with a table and 2 chairs. A wonderful surprise was that there wasn't any carpet, all laminate and tile. Great for my son and husband who suffer from allergies. Also, so much cleaner. The room itself was very clean. The cleanliness of the bathroom was impecible. Bed sheets, blankets and pillows not only looked clean but smelled freshly washed as well. Room was a good size, no couch but had 2 beds and a table with 2 chairs. All seemed to be in good condition. The beds and pillows, however, were very uncomfortable. WAY to soft, no support whatsoever. My husband and I did not sleep very well because of this. Our son slept fine but he is 7 and can sleep anywhere. We were next to the elevator and didn't hear any noise. Rooms seemed pretty sound proof. Water pressure is not great for hair washing but I am used to this in hotels and was prepared for it. Breakfast buffet was wonderful! Many, many options. Both healthy and not healthy. the area was kept very clean and fully stocked. Fruit, yogurt, hard boiled eggs, dry cereal, oatmeal, bacon, scrambled eggs, sausage, waffles, breads and pasteries, tea, coffee, juice, water. The water was really good. It is an odd thing to compliment but I was pleasantly surprised, haha. GYm area was small but very clean and everything worked. Pool was a big hit. The waterslide was lots of fun and a big hit with my son. Hot tub is a good size as well. Lots of places to sit but beware of inconsiderate guests who stake claim to most of them even if they do not need them. 2 washers and 2 dryers worked fine and took a loonie and a quarter each. Parking places seemed a little small but we have a bit of a wider vehicle. Tim Hortons and McDonalds/Esso gas station are right next door. Also, a restraunt called Craigs however we could never seem to catch that open, even at 5:00pm and it didnt have any hours of operation in the the door so dont rely on that place. There is also a small playground next door on the opposite side for smaller children. This hotel is close to the highway so getting in and out of Canmore is quick. Check out was also quick and easy and friendly. TIP: Elevator is the slowest thing I have ever seen. If you dont need to use it, take the stairs. Take advantage of the $5 Tims/Starbucks gift card option and dont have your room cleaned every day. Overall, great stay but will probably not stay again simply because we did not sleep due to the uncomfortableness of the beds/pillows.

    5
    « Excellent stay! »

    Beautiful hotel in Canmore. Staff and accommodations were outstanding! Buffet breakfast included with your stay. Although we did not use the facilities there is a pool, hot tub and slide at the hotel.

    5
    « Amazing staff »

    Very friendly and inviting staff. Therran was working the front desk when we arrived and was the most helpful and caring he could be. Also, the lady training the new employee was very helpful. She went out of her way to make us a tea and coffee in the front lobby. Very impressed with how the staff handles their guests. Would recommend for anyone in canmore. Amazing rooms by the way!

    4
    « Nice BW with Character »

    Very well located and unique BW property. Large rooms with fireplace, some with balcony, comfy beds clean and very well lit rooms. Full hot free breakfast, indoor pool and internet that works, you really can't ask for anything more than that. Great stay in a unique hotel and by the way they are pet friendly which is a huge bonus for us. Only downside is parking is less than adequate later in the day. We will be back!

    4
    « Great Value »

    We stay at this hotel quite often as it is great for the entire family. The kids love the pool and water slide. We also get a hot and fresh breakfast each morning!! Very clean and nice hotel. It is within walking distance to other places to eat as well. Parking can get tight if arriving into the evening.

  • 5
    « Happy Birthdy to you too Randy, whenever that is. »

    Last minute overnight Pre-Birthday gift from a friend. We called from Calgary before noon to book the more than reasonable online rate. Got $5 off for calling! My friend yelled Happy Birthday when I verbally confirmed the reservation. Randy said Happy Birthday to me too and when I asked what time we could check in he said the room was ready for us whenever we arrived. Without breaking any speed laws, we gathered our things and arrived just after 2:00. Randy greeted me by name and said welcome back. Check in was less than 5 minutes. That included an upgrade to a room with a balcony and fireplace. God bless you, Randy! Turning to go to our room, I commented to my friend that I forgot my bathrobe for walking to the pool so would have to do the unfasionable T shirt thing in the halls and elevator. Because my purple fluffy bathrobe is so fasionable! Randy had 2 robes delivered to our room before the "who gets which bed" coin toss. The rooms all have hardwood floors. Sooo much cleaner and cleaner feeling. Carpets are often shiny and crunch when you walk on them. Beds (2 Queen) had 4 pillows each, super soft sheets and duvet, many towels and much product in the bathroom, Microwave, fridge and coffeemaker. After asking the next nice young man at the front desk after Randy left (sorry, not wearing my glasses) he let us fetch a few plates and forks from the breakfast room for our later snacking needs. On the way to the pool we encountered 3 seperate staff members who each said a friendly hello and asked if there was anything they could do for us. Unfortunatly I didn't wear my glasses to the pool so I cannot name them but they answered our questions about the food festival going on at the time and somehow also knew to wish me a Happy Birthday. I've never been here before during low occupancy and the staff was just as nice as always. We chatted with various staff members and they are so sincerily dedicated to their work. There was obviously a Spring Cleaning going on, but the little details they were attending to (scrubbing those corners in the ends of hallways, changing linens in rooms unoccupied for more than X number of days for example) really impressed us. Obviously we had the pool and sauna and steam room to ourselves so plenty of towels and all areas were spotless. My friend was wildly impressed by the breakfast. As a past CP employee (Jasper, Banff Springs, Palliser) he really appriciated the food presentation from the perspective of cleanliness. Tastiness too. Food is presented in a manner that encourages use of tongs instead of fingers and kept at proper temperatures. For example, the fruit salad is kept chilled and the dry cereal is in dispeners. The breakfast room is bright and well organized. The fact there is not a restaurant onsite is actually a plus for this location. Restaurant troubles can wreck everything for everyone. Why compete with all the wonderful food available nearby and in town when you don't have to? There are cookies and fruit and coffee/tea/hot chocolate available in the lobby and a very good variety of vending machine options It really was such a treat to be here when the place is not packed to the rafters. The service is always at an excellent standard but it was so nice to actually talk to people knowing we were not keeping them from attending to other guests or interfering with their work. We had such a nice stay. The entire property was immaculate. I look forward to my next visit.

    5
    « The Best! »

    Extremely kind staff. Very clean and spacious room with corner fireplace. Great pool and waterslide. Pet friendly with easy access to outside. Delicious breakfast buffet. Best hotel our family has ever stayed at in Canmore! We will definitely return.

    5
    « Great place in mountains »

    We stayed at this location in April and found the price to be awesome. In summer however, it almost doubles and we wouldn't pay that much for this hotel. It is right near a restaurant, mcdonalds, gas station but is a little bit of a walk to the towns center... not much but a bit.

    4
    « Good hotel if you have chidren »

    We were very happy with our room and service. The only problem we had was the amount of children in the hotel running up and down the hallways. This is not the problem with the hotel but with the parents.

    4
    « Spring break getaway »

    Upon arriving at the hotel, I was concerned at the close proximity to Hwy 1, however, once inside it was not noticeable. The exterior of the hotel looks a little tired, but inside is completely different. We spent most of our visit submerged in the pool (which is great for kids), and relaxing playing games in our King Suite room. Two things to bear in mind, the elevator is extremely slow, and seems to enjoy visiting every floor, despite no one being at that level to get in (or else they gave up waiting and left)! Aside from with luggage, if you are able bodied, take the stairs. This next part is VERY important. When visiting the pool, there are comfortable chairs around all sides. Unless you like being in a major splash zone (all of you and your belongings will get washed everytime a teenager or adult exit the slide) DO NOT park yourself and belongings directly opposite the end of the waterslide. As 'entertaining' as it is watching people unknowingly enter the splash zone (unmarked) do the decent thing and tell them to move quickly!

    3
    « Spring Break »

    This was my families 3rd stay at this hotel, not as impressed this stay. I had to contentiously ask to have my room cleaned/ vacuumed. Staff was always Friendly. Breakfast was great. We travel as a group and would have like to have had the games room back.

    5
    « Great Hotel! »

    Stayed here for three nights. Very clean and quiet place to stay. Has a nice swimming pool and hot tub to relax in. Front desk staff very friendly and helpful. Great breakfast provided with room fee, very nice! Will definitely stay here again and recommend it to others!

    5
    « Perfect for the family »

    We have are a family of 3. Our 6.5 year old son Loves this hotel because of the pool and slide. I think it would be hard to beat this location and atmosphere when it comes to family oriented. The breakfast room is staff with 3 earnest staff who work hard to make sure all the food is fresh, filled and the area is clean. The breakfast spread is plentiful and I was able to find gluten and dairy free foods. It's an unexpected treat to also have a different spread made each morning. The work out room is CLEAN, and all the equipment seems new and well maintained; I just used the mat area ( I have my own 3lbs weights I brought as they do not have free weights here, but I believe it's due to a safety/theft issue). They offer a great incentive of $5 Tim Hortons or Starbucks gift cards when you opt out of housecleaning for the next morning, but being someone who likes their coffee black, the 100% Columbian coffee they brew in the morning is just as good or better so we are saving those for food, not coffee (they offer to go coffee cups). The lobby area is large and open comfy leather seating with a new pile of The National to read at your leisure, and in the afternoon offers free cookies and juice (while quantities last). The front desk staff are friendly curtious and knowledgeable about Canmore and Banff locations and events. The hotel doesn't have a playground, but with the neighbouring one hosting a decent one, we walked right over and enjoy the fresh air. On the other side of the hotel there is access to Tim Hotons and McDonalds (no playground at this McDonalds as it is tiny). The last aspect I'm going to talk about is our room. They only have 2 of the queen and Single bed rooms, one is pet friendly, and one is not. We stayed in the non pet room (this is our second stay at the hotel in the same room). I love this room as it's also considered accessible and the bathroom is extremely large. It's so large that when we put our son to sleep, we hamper down in there with two chairs and the bench (to put our feet up) and play on our iPads while our son is in the dark room nestling in his bed. There is a lovely fireplace and arm chair in this room that allow for cozy night readings. The balcony off this room make unpacking and repacking the vehicle easy as the parking lot is right there. And after, we enjoy a lovely lunch on the bistro set over looking the Three Sisters Mountain. One thing, which may be worth mentioning if you have longlocks like mine are to bring your own blow dryer, the one provided will not do the job. But if that's the only suggestion, I'd have to say that this hotel is an A!

    4
    « fun stay »

    My family of 5 and another family (4) stayed at this hotel as part of a weekend getaway to Banff. My family skied all day at Sushine the Saturday with plans for both families to go tubing the next day at Norquay. Check in was quick and staff were very friendly. The room was a large enough size for a cot (which the fellow at the front desk brought as he was laving from his shift! Very accommodating) and as we also had our 2 dogs, the kennel as well. We chose this location for its proximity to Banff without being in the park where rooms seem to be quite a bit more expensive. Also, considered was that it had a pool with a slide, which the kids really enjoyed! While the adults had a dip in the hot tub (pool?). This location had a complimentary breakfast, always appreciated when travelling with kids and another family. This way the early risers aren't starving while while waiting for the low pokes to get up. It was decent, with all the usual offerings (sausage, scrambled eggs, French toast, yoghurt, pastries, juices, coffee, tea, milk, etc). check out was also quick and again the staff friendly. Good stay!

    5
    « Love this Hotel »

    We stay at this hotel a couple times a year. It's clean and the beds are comfortable, friendly staff, nice warm pool, great waterslide and the hot tub is great. We will recommend this hotel and continue to stay here for years to come, our kids love this hotel and so do we!

  • 4
    « Nicely surprised »

    Very pleasant stay, staff very friendly. Breakfast fantastic, eggs, bacon, breads, muffins, bagels, yogurt, fruit, cereals. We don't normally stay at a Best Western as we find them a little over priced for what you get, but not the case with this one, we booked with 1395 air miles.

    2
    « Not the greatest! »

    Stayed here before, twice, this time not very impressed. Was in room 208, very noisy, furnace did not work properly and fire place not at all. Switch to a new room that was better, we asked for more bedding, but never got them, think this was the last time we will stay there.

    4
    « Great stay!! »

    We stayed at the hotel as we were in a hockey tournament. The hotel was super clean and the staff were very helpful and friendly. The kids had an amazing time at the hotel playing in the pool and hanging out with their team. The parents also enjoyed their stay and we would definitely consider staying there again. They were quick to help us with anything we needed and I would recommend this hotel to anyone. Thank you!!!

    5
    « Pocaterra's Piece of Heaven »

    After a long trip with many hotels without rooms available, I returned, once again, to the Pocaterra in Canmore. The staff were so pleasant and pleased that a guest picked their hotel. I was upgraded to a lovely suite on the Adult Only floor which was absolutely wonderful. The bed was so comfy. The breakfast was fabulous. All around, this is always a great place to stay with very reasonable rates!

    4
    « Clean, Friendly and excellent value »

    The hotel was better than I had thought. Staff were great. Room was a great size for our party of four adults. Bathroom was big and very clean. Breakfast had a large variety of food, eggs, bacon, hash browns, muffins, toast, bagels, juices, coffee and tea. We had one person with dietary needs and they were happy to accommodate. The bed was a bit too hard for me but that is a personal preference. We did not use the water slide or hot tub but I can see it being great if you travel with your children. It looked well looked after. The location was good with just a short 5 minute drive to downtown Canmore. Great value for the money.

    5
    « Clean, Friendly, quiet and Great location, excellent value! »

    Pleasantly surprised! This hotel was very clean, updated and nicely laid out. Not only greeted with friendly desk staff, but also warm cookies! We stayed only one night but would consider a longer stay now that we've tried it out. We drove from Calgary for a family night away. The room had a nice view, fireplace, mini-bar and Countertop which was useful for kids snacks and a few light food items we had. The beds were comfy and I liked that the pillows were a few different sizes to accommodate kids and adults. The pool was very clean, warm and had a waterslide! Kids loved it, and took full advantage, so much so that we lost track of time & checked out late! The staff were understanding and kind and didn't make us feel rushed, whew! We enjoyed the breakfast (included) which featured not just cereal and cold options but also hot food. Eggs, sausages, waffles and potatoes which were warm and tasted good. We were a very short walk to McDonald's, Tim Horton's and snack shops too. Overall, we would recommend this hotel.

    4
    « Very good »

    We were able to check in early which was nice our daughter was able to go and enjoy the pool. We were on ground level which was nice and close to the pool. Room was nice, clean, renovated and specious. Breakfast was great. Lots of choices and they offered gluten free cereal. We enjoyed it every morning. There it two things we didn't like about the hotel. I asked the front desk about the fan in the bathroom and they said they would send someone to look at it. Two days later I asked the front desk about it and the guy at the front desk told me sorry we don't have fans in the bathrooms so I am not sure why someone told you they would look at it. Fan is in the bathroom so I am not sure if they disconnected it and don't use them any more. They need working fans in the bathroom... Also our house keeper came in changed garbage and made our beds but didn't sweep or wash the floor. After being there for 2 days we needed a vacuum. Brown laminate floors show everything. Swimming pool is nice and warm. Slide is great and hot time is good size. Best part about the hotel is free cookies and hot chocolate they offer for everyone at the lobby around 4:00p.m Great snack after skiing or swimming. We will return to the hotel

    4
    « Great hotel with friendly staff »

    We stayed here as a group 20 rooms booked approx. hotel offered free breakfast and also allowed us to use the same room as an informal hospitality suite. Kids loved the water slide and pool. Parking can be a challenge sometimes but we always managed. Rooms were clean and with spectacular views. Relatively quiet considering the major roads nearby.

    5
    « Nice Clean Hotel »

    I stayed here a few months ago while I attended a conference in Banff. The commute to and from Banff was nothing, well worth the savings that I was able to get over staying at the location of the conference. Luxury vinyl flooring was great, much prefer it over carpet. The room was a good size with everything that a business traveller would need. Solid wifi, blu tooth radio, flat screen TV with HD channels and a pool!. Would definitely stay here again.

    5
    « A nice surprise.... »

    We booked for the reading week break to enjoy both Canmore and take side trips to Banff...great idea. The location of the hotel is away from the railway line which makes for a quiet stay. Our room which had a fireplace was spacious with comfortable beds and the laminate flooring was a nice change. The hot breakfast buffet which is included is fantastic for our family while the pool area with water slide and hot tub, gym, dry sauna and steam room were added bonuses to this location. For an added perk, and environmental benefits let the front desk know if you don't need housekeeping the next day and get a $5 gift card to Tim Hortons or Star Bucks....nice! Staff was very gracious and kind during our entire visit....

  • 5
    « Our favorite in Canmore »

    This is our hotel of choice in Canmore. We've stayed at several and the kids prefer the waterslide here. The hot tub is huge. Breakfast is great. Lots of choice. Cereals/Toasts/Bacon/Eggs/FrenchToast. Rooms are always clean and updated.

    4
    « Very nice. »

    Really nice hotel. 5 nights here was my Christmas bonus this year, and I doubt I would pay so much for a stay here. The pool and wifi are good and the breakfast is nice. It's not a continental, it's a full breakfast. - 1 because our room was a bit noisy, but not unacceptable.

    5
    « Excellent »

    Great hotel, really enjoyed the clean room and great breakfast. The staff were also very friendly and helpful. We will be back for sure! We stayed for two nights and found everything to be great. The room was really clean with wood floor, no rug which was nice. It had a fireplace in the corner that we could adjust the heat. A microwave and fridge came in handy for our snacks and drinks.

    5
    « Friendly staff & great location »

    Hotel is located in an awesome spot close to restaurants and the shopping areas, but also not in the middle of all the craziness. The check in and check out was awesome and the staff member that helped us was very friendly and personable. Breakfast was great but the eggs in these kinds of breakfasts are always a little funky. ( doesnt really matter where you go ) Parking is congested so if you have a larger vehicle and the hotel is booked up you may have to park somewhere else and walk over because the spots that get left are small enough for a smart car ( haha )

    5
    « Wonderful Stay! »

    Such a great stay! The pool and waterslide was great and the room was awesome! The breakfast that was included in the room was very good as well. The staff was very friendly and hotel was very clean. Will return again next time family is in town!

    5
    « Great Best Western Hotel »

    This was our second stay at this facility in the past four months, we loved it both times. Very large, modern and clean rooms, together with an excellent hot/cold continental breakfast, its also reasonably priced. It has a wonderful pool and hot tub, that we enjoyed on several occasions. The staff were all very pleasant and helpful, and being close to Banff makes this B.W. a very desirable location.

    5
    « Great Hotel! »

    This hotel was great location to everything and not far from banff! The staff were so friendly and welcoming. The breakfast had many different options the pool was a little cold for a baby but good for adults, and the rooms was a great size.

    1
    « Never again! »

    Took my daughters and grand-children for a day in Banff and Canmore and stayed at the Best Western Pocaterra in Canmore. We had two rooms. The fireplace, air conditioner, bar fridge and blowdryer failed to work in one room and the other room had no heat. The lack of air conditioning and the lack of heat were both only discovered in the wee hours. When we reported this to the front desk in the morning, they said we "should have called in the middle of the night." No apology was ever received. The attitude of every person we encountered was dismissive and full of attitude. They offered a 15% discount on our next visit. There will be no next visit!

    4
    « Amazing hotel for conferences & retreats »

    I have booked conferences and retreats at the Pocaterra for years now. They staff are always fabulous, although seems that management is hard to come by (they rotate people through often). The rooms are well maintained and very clean. Breakfast is fabulous (HOT continental) but on weekend mornings it can get crowded and busy. My kids love the water slide and the hot tub is a great size, able to accommodate many.

    5
    « Amazing Rooms »

    I loved how Louie and his housekeeping team was so wonderful; our rooms were amazing! We where at Best Western for the holiday season and i never saw a room so clean. The front desk agent and its Supervisors looked a bit confused when we asked simple question but the lobby; pool and breakfast was amazing Best Western is the best place to stay in Canmore

  • 4
    « Good Value »

    We have stayed here previously as it is pet friendly, clean and has pool and hot tub we use. Some breakfast items were put out everyday so were dry, but fresh and packaged options were also available. Friendly helpful staff.

    5
    « Excellent stay for a busy time of the year »

    Overall a great experience. Friendly and professional staff, clean and beautifully decorated hotel. Conveniently located and easy to find. Room decor is very contemporary and the fireplace accents the rustic, mountain character.

    4
    « Nice Hotel »

    We decided to spend our Christmas holidays skiing. The Western plus was our choice. Nice hotel clean and organized. Breakfast does not offer a great variety, no cheese selection, but it was enough to start an adventurous day. The hotel offers an indoor swimming pool with a waterslide, however the chlorine in the water was so much that its smell was reaching the reception area. Parking is at no extra charge. All in all it was a good stay, but the front desk staff seamed to be over stressed and were nit too friendly! Maybe it was the Christmas rush!

    5
    « A pleasant surprise with super views »

    Our last night in the Rockies and we did not know what to expect from Canmore. we were very pleasantly surprised. The quality of the hotel was good, the room was big enough and the breakfast has a good variety. What really makes this hotel is the view..... stunning!

    3
    « Good For Families »

    We stayed at this hotel a few times and it has been consistently good, but not great. The rooms are larger. The cable sucks. It has like 15 channels. The free breakfast is great. I think it's slightly over prices during the high season. 180$/night is too much.

    5
    « Best Western in the Rockies. »

    Outstanding in every respect. An awesome hotel in a beautiful environment. Well done Best Western. Pocatello is #1 in every way. Thanks to the staff for making our stay enjoyable. The pool is an excellent facility for the family. Rooms are exceptionally well done with a great decor. Canmore is a beautiful spot for all to take in.

    5
    « An overnight stay on a wintery day »

    The service and staff at the hotel are excellent. What attracted me to the hotel was the reviews stated on this site and I have to agree with all that was said. We had a restful night with no noticeable noise (maybe we were lucky because one or two inconsiderable guests can mess that up). While the address for the hotel is on Mountain Avenue the entrance is actually on Bow Valley Trail. This caused a problem with the app on my IPhone as their directions did not work. So stay on Bow Valley Trail and you'll find it on the north side just west of the Boston Pizza

    4
    « Day after departure »

    The weather was damn cold with a fresh snowfall. The parking lot was slowed and the sidewalks shovelled. We found our room to be very clean and tidy. The staff were all pleasant and polite and very helpful! Breakfast was great and hot! We'll definitely be back here again!

    4
    « Good room, good price. »

    As we were here before the busy ski season the price was very good, I arrived with no reservation and got a good price. Pleasantly surprised by the room, was very nice indeed. Large room and the fireplace was a nice touch. The bathroom was very clean and the bed and linens were top quality. The flooring is the new hardwood looking vinyl, which I can understand is probably a lot less hassle than carpet, however there should be a boot mat at the entrance closet so you don't track in snow and dirt on you shoes. You end up with water puddles at the door or at worst all over the room as people carry in their cases. When I wiped up the snow and water the dirt on the paper towel was quite noticeable. I used the rubber shower mat for a boot mat until they dried off. So unless this flooring is washed everytime the room is used it is just as dirty as carpet. This is the second hotel in the last 6 months that has this flooring and it was the same problem at the other hotel which is not the same chain. The hotel has indoor pool facilities which we did not use and they also have a breakfast that unfortunately we also did not have time to enjoy. Close to dining spots on the street in front and a few minutes from the downtown with larger stores, bank, etc. This facility is right on the service road off the Trans Canada Highway so you do get a small amount of road noise in the morning as the traffic picks up but that is just the way it is.

    5
    « Great Place to Stay »

    From the check in to the check out, This hotel is a very warm friendly place to stay. The firplace in the room makes you feel at home. I recommend this hotel to everyone. I travel through this area 7 - 9 times a year and always stay here.

  • 4
    « Clean, comfortable, family and pet friendly. »

    Room was clean and comfortable. We appreciated the fireplace. Free breakfast was appreciated and adequate. Pool with water slide and hot tub were enjoyed by many families with children. We were glad to bring our pet. This hotel is near the outskirts of town, not near the Main Street area.

    1
    « We seem to have missed the good staff »

    Do have to say I love the town and the people here are amazing. The mountain air is a great way to start the day, only wish breakfast way as delicious as the view.. I have no idea why you can't get a drink mid afternoon here and hear slot about how the owner doesn't play well with others . Front desk and housekeeping is great , management could use a re vamp however . The place smells disgusting in the morning's I had to wake up however the smell disintegrated throughout the day, and came back the very next morning ...

    1
    « General Manager Cancelled our Reservation-Disgraceful Customer Service »

    We have been planning our trip from Ontario to Banff Alberta for over a year as a Christmas present for our family. I researched and planned our trip well in advance and booked six days of our vacation at Best Western Plus Pocaterra Inn. Before I begin, we have been loyal Best Western Customers for over 15 years and have always been pleased. I booked our accommodations in May and was quite pleased with the reservation staff. They were professional, pleasant and offered excellent customer service, helping us to plan our vacation. Approximately a week ago, one of the desk staff called our home to confirm our CC number as they had changed computer systems and lost ours. They asked for me and thought my son was me (although I am female) and proceeded to tell him they were calling from Best Western, Canmore Alberta for our booking in Dec. I was very disappointed and sad as it was supposed to be a surprise. I told the individual how disappointed I was. He was extremely apologetic and repeatedly asked what he could do to repair the situation. I called back days later to see if they could compensate us in any way, ex. a room upgrade or National Park passes etc? I was told to speak to the General Manager, Martine Rousseau. When I called she put me on speaker phone and said she had three people in the room. I asked her to take me off so I could hear her better. I began to explain the situation and she said she had already been apprised of the situation. She went on how no harm had been done, and how they speak with customers all the time and my son should have identified himself better. She also said that there was no intent of ill will, which I agreed. I told her Jordan had been exceptional in his apologies and customer service but that he recommended I contact the General Manager. She asked me my date of arrival and then told me if I wasn't happy I could cancel my reservation. I indicated that I did not want my reservation cancelled and that I was shocked that that was her solution/response. I said I had never experienced such poor customer service, that she did not even allow me to discuss our situation etc. She then asked me how I had been given such a good rate. I said probably because I booked in May and they had matched online rates and she proceeded to say that as the General Manager she reserved the right to cancel my reservation as she "did not feel it was a good fit". I said this is unbelievable and I do not want my reservation cancelled. She said she had made up her mind and hung up the phone on me. I called back and attempted to speak to her again. I asked who I could speak to at Best Western and she indicated her husband was the owner and they are all independently owned and that the General Manager reserved the right to cancel all reservations. I called Best Western Customer service and worked with two lovely individuals. At this point I was in tears and extremely stressed as I know Christmas is a busy and expensive time of year and I would never have left my reservations to the last minute. They each attempted to contact her to understand what had happened and to reinstate my reservation. They said how sorry they were, "we sounded like a lovely family" but she was not willing even to listen to them and that the owner did reserve the right and as she was married to the owner there was nothing they could do to convince her other wise. Two different customer service people called to speak with her. I never imagined that this was possible. I did not realize until now that Best Western was independently owned. It was so outrageous that I honestly thought someone was going to tell me that it was a joke. I will say Customer Service which overseas Best Western was amazing to deal with. They worked very hard to try to find us new accommodations at the same rate. Unfortunately, Best Western accommodations are limited in Canmore and Banff but were able to assist us in other ways. SO we were left with no accommodations for six days and this close to Christmas when everything is very expensive and booked. I feel that once she saw the great rate I had received, she knew she could cancel it and open it up and therefore rent out the rooms for much more. The location appears to be beautiful and the front desk staff was exceptional and even apologetic for her behaviour. It is unfortunate that she has so little regard for her customers and customer service. Lastly, this really is a trip of a lifetime for our family. We have planned and saved and dreamed of this vacation and it is very unfortunate that the Martine R, General Manager cares so little and has completely lost the true definition of Customer Service. It is great for her family that the property receives such great reviews and that she has amazing people on the desk, answering phones and obviously business is doing so well that she does not need our family's six day reservation. I am taking the time to post this as I hope no family ever has to deal with this.

    4
    « Canmore Best Western Pocaterra »

    We would definitely go back. Pet friendly and affordable. Excellent location and a fantastic breakfast included! We requested an early check-in and we were pleasantly surprised to get our room BEFORE noon! It gave us time to settle in and then have a full day to explore The Nordic Centre and go for a nice hike early in the afternoon. The location is close to restaurants, convenience stores, pubs etc. You can walk over to Tim Horton's/Wendy's for a quick bite. The pool and waterside was great and super clean!

    5
    « Welcoming Pet Friendly full service hotel »

    Arriving from Regina by car about 4PM it wass a pleasure to be so welcomed by the staff at the desk who were prompt with our reservation and very friendly. The room was on the larger size, very well appointed and furnished, very clean with super comfortable beds

    4
    « clean, current »

    Very pleasantly surprised by my stay here. Good value - clean, beautiful rooms (new beds, fireplace, newly renoed). Whirlpool and pool are nice - only wish is that they were kept open till 11pm instead of 10. Free breakfast was plentiful and well done (eggs, omelets, waffles, french toast, pastries, cereal, yogurt, tea, coffee, juice) - by far the largest continental spread I've had. They also put out beverages and cookies in the day. Small things: parking spots are very tight for bigger trucks/suvs. Like many newer hotels, there is no bathroom fan....there should be.

    4
    « Excellent Value »

    Pros: Rooms very nice with wood floor and fireplace Beautiful view of mountains Nice balconies and doors to balconies Hallways looked good, not banged up Pool area attractive Breakfast included, generous, available until 11am Close to some restaurants Cons: located between busy roads so a lot of traffic noise located away from center of town breakfast mainly prepared foods, scrambled eggs had a unusual texture only one bedside table

    4
    « Nice clean comfortable room with stunning views of the Rockies to wake up to. »

    The Best Western is a great place to stay in Canmore. The staff are great, the rooms are clean and more than adequate. The breakfasts are also very good and plentiful with a lot of choices. In room 118 we had a balcony and it was brilliant to be able to sit outside drinking our morning coffee just looking at the Three Sisters, and more. We would highly recommend this place to anyone. Thank you to all the staff for your assistance. Gail and Mike (UK)

    5
    « Excellent choice for mid priced hotel. »

    We have stayed in this hotel several times while on business. It is in a lovely setting with mountain views, access to everything Canmore has to offer. Most impressed with their rooms with Pets as we had our two Cotons with us. The rooms were spotless, no dog smells and the floors were laminate. Bedding was new and spotless. No dusty comforters on these beds. Access to outdoors for dog walks as we were on the main floor level. Considering there are trains nearby and Highway # 1 we were not disturbed through the night. Full breakfast offered as well.

    5
    « Weekend with friends »

    This charming and nice hotel is perfect for family, business, couples or solo. Rooms are very clean with hardwood floors and beds so comfortable. The view we had from our room was amazing ~ Rockies in pictures! Kids loved the pool which was open from 7AM to 10PM with a super slide. The hotel offer a very good complimentary breakfast with lots of choice. The staff were very helpful and polite. The hotel is perfectly well situated in center of the city. We will come back for sure!

  • 5
    « What a great weekend! »

    This hotel is great! The room was clean, comfortable, the view was awesome! I like the fact there is no carpet in the rooms. The staff was nice and helpful. The breakfast was good and there is a good variety of food. The kids really enjoy the pool. I recommend this great hotel!

    5
    « Some minor things but a lot of pluses »

    I brought a small dog and it was probably the best place I have stayed from the pet perspective. We had a patio off the room which was below grade with a 4 foot wall. The dog could run around out there with no risk of falling off the balcony or getting away. The complimentary breakfast was up there for the best I have had at a hotel. Not as many tv channels as I would like, the door did not always close when we left, and the sauna was not very hot are the only complaints I can think of. The rooms were large with a microwave, fridge and gas fireplace. Sauna, hot tub, steam room, indoor pool, waterslide, and fitness center.

    5
    « Weekend away »

    Hotel is very nice. Kids love the pool. We checked in early with no problems. In centre of town close to all amenities. Room very nice, no carpet which was really nice...no weird old carpet smells. Will stay again.

    4
    « Pleasantly surprised. »

    We haven't stayed here for years and were very pleased to see the upgrades that had been done to the rooms. The room we stayed in had been totally redone from top to bottom. The breakfast room was very pleasant , with a good selection of food offered. There is a great indoor pool for kids. Downtown Canmore would be about a half hour walk. There are also good biking paths around the town.

    4
    « Great stay! Helpful staff! »

    We were pleasantly surprise during our stay here in BW Pocatera Inn. Like your regular hotel, they have all the basic ametinities. I was impressed that the rooms have hardwood floors which was great! (I hate the stinky carpet smell of hotel rooms). Nice that there was microwave, fridge and keurig coffee maker with complementary coffee pods in the room which was a plus. There is also a vending making and ice dispenser in the basement. There is also a gym and pool which was a hit for family travelling with kids. I do like the fact that there is a lot of restaurants in driving distance. Fastfood chains like Mcdonalds and A&W are just your neighbor, it thats your thing. Free breakfast is just okay, nothing spectacular. I was personally happy during our stay because of the helpful staff, I didnt have a marker which i usually have during our trip to organize our souvenirs, i borrowed from front desk and they gladly gave me. Also at one point we run out of canadian dollars and we wanted to use the vending machine, I asked the front desk if them exchange my us dollars to canadian so we can use the vending machine which they gladly did as well. Will definitely recommend for travellers. Thumbs up!

    2
    « Manager Never there to solve problems »

    Being charged $21 per night for a cot in a room was outrageous. If they would have told us there was a charge for a cot we could have at least made an informed decision whether or not we would pay for a cot in the room. The manager (Martine) was never in and even when I phoned back twice to get it resolved the manager was not in. We came home to a message on our answering machine that they were not willing to reverse the charge. Phoned again and they put me thru to the managers voice mail and guess what the mailbox was FULL. very poor customer service. Never ever again will we stay there.

    4
    « Surprisingly good »

    I am beyond surprised that this is a decent Best Western Inn I have ever been into in the last couple of years. The place is clean and well maintained. The amenities are okay. Breakfast and lunch was really really good. The amazing view outside the hotel is to die for. The only downside of this hotel is it smelled of pool chlorine the moment you step the entrance doors. Other than that, this small hotel just feels homey and all.

    5
    « No Carpet!!!! Seriously!!!! »

    To my surprise,as I never thought it possible!!! There are no carpets in the guest rooms! Clean and comfortable and so very modern! As we finished our complimentary breakfast, I spoke to an employee and told him how lucky he was to work with this view; the mountains literally wrap around this little town like a big majestic quilt! He agreed and said I should see the sunrise in August as the sun paints it's picture by adding more pinks than any other time of year. If you are not impressed with the accommodations you will be with the scenery. Loved our stay and will be back.

    5
    « Great fall weekend »

    I stayed in the king room for two nights in the fall. My room was ready and I was greeted and seen to immediately. My room was clean, large, and cozy. The fireplace with the chairs is such a nice touch. Breakfast was good and everything was ready for when they opened at 7am. I chose to forgo maid service and recurred a gift card instead. I chose to stay in Canmore over Banff mostly because it is less busy and I was very happy with my decision.

    4
    « Good »

    I stay at the best western if possible. Have found a lot of different in the operation of each motel. Most times if there is a problem the staff will correct it. Cleaning seem to be a problem, and feel that you need a person to check on the cleaning staff performers.

  • 5
    « Highly Recommended »

    Very friendly, helpful staff; immaculate, modern rooms; excellent breakfast and breakfast room - plenty of space; and the Inn is at a great central location. Our son loved the heated, indoor pool and waterslide. The Inn was very clean. Value for money - especially since it is a short drive to higher priced Banff. Downtown Canmore is really pretty, with a variety of shops - lot less crowded than Banff. Would definitely stay here again.

    5
    « Excellent »

    Excellent breakfast Very nice staff Good location for us jklkfjjfkflfkmfnfofknfflkfnffdlksijvmvorijvj;lkvifododijvoifdo;a;iod jiopsoifbios[sifdjifoijfofdpldlddpskdodspdoigfopd[dpodfofpd[pofoddgmvcvvbcl

    4
    « Great location, helpfull staff »

    Great location. Plenty of restaurants and pubs in the environment. Good place to start with your trips to the Banff National Park, The Three Sisters Mountains and The Bow Valley parkway [a beautiful scenic drive through mountains, forests and beautiful vistas].

    3
    « Our room not reserved!! »

    We had booked all our hotels as a travel package for our Canada trip. So on our last night we arrived in Canmore in the evening expecting to check straight in. However, we were shocked to find that they did not have a reservation for us despite U.S. Having a voucher from our agents confirming the room. After a while the receptionist note the agents who had secured the room and he suggested this was the problem as they no longer took bookings from this agent due to payment problems. Fortunately they had vacancies and we were able to secure a room albeit we would have to pay despite having paid our agent in the UK. This unfortunate episode was not dealt with in the most helpful fashion by the young man on reception, but following an email and telephone communication with our UK agent all was suitably resolved. The young lady on reception the next morning was more helpful and produced paperwork to show our card being debited and credited for our peace of mind. There are no dining facilities at this hotel apart from a breakfast room. Breakfast was continental and included but was run along the lines of a college canteen so you felt it just a place to eat and drink quickly and get out, certainly not a relaxing experience.

    3
    « Nice place but a parking nightmare »

    Canmore is a great alternative to Banff. Nice little town. The BW Canmore is an older hotel but the rooms are very nice. They have a very good, much above average, breakfast in the morning. The staff is friendly and they are doing the best they can with the parking situation. The parking spaces are very narrow. In fact, it's almost impossible to get out of your car if someone is parked on both sides of you. I saw several people struggling to get out without dinging the adjacent car. People of size would be SOL.

    5
    « Great find »

    The staff was pleasant and helpful. The room spacious and the breakfast had good variety. Within walking distance to restaurants and supermarket. Short drive to center of town. Would definitly stay at this hotel again.

    5
    « Very nice and good value »

    We had a great stay at the Best Western Pocaterra Inn. We always enjoy finding a pet friendly hotel. The room was comfortable and clean. We loved the fireplace, its a very nice touch. The staff were friendly and helpful when help was needed ( I foolishly spilled wine at 1am and it was dealt with within 15 minutes). The included breakfast was also enjoyable. Overall, great and our preferred choice when staying in the Canmore/Banff area.

 

Getting to the hotel ...

All directions
From: Highway 1 (TransCanada Highway). Exit onto Bow Valley Trail (Highway 1A). The Best Western Pocatarra Inn is located 500 meters from the west interchange.
 

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