Room 1
Room 2
Room 3
Promotion code

Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, Cambridge

Church Road, CB25 9AF, Cambridge, Great Britain - See on a map
Quy Mill Hotel & Spa, Cambridge, BW Premier Collection - cambridge quy mill hotel grounds and hotel The Quy Mill Hotel & Spa, Cambridge, BW Premier Collection is ideally located in the center of Cambridge. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Quy Mill Hotel & Spa, Cambridge, is a BW Premier Collection® hotel within five miles of Cambridge City center full of character and charm. Once an historic watermill, the Quy Mill Hotel & Spa, Cambridge, BW Premier Collection® is a countryside, 4 Star award winning hotel close enough to enjoy the sights of Cambridge and yet hidden enough away for a quiet break. The 51 bedrooms offering standard, executive, superior and deluxe four poster rooms with spa bath, all have LCD TV with Freeview® and coffee making facilities. Free Wi-Fi is available throughout all areas of the hotel along with ample free car parking. The Quy Mill Hotel & Spa, Cambridge, BW Premier Collection® boasts a state of art leisure center with 12 meter deck pool, spa pool, steam room, sauna, air conditioned gym, personal trainers (by arrangement) and jogging tracks. A comprehensive range of massages, facials, body wraps and exfoliations are available at our new spa. As well as these spa staples, we also offer a full range of finishing touch treatments which include manicure, pedicure and makeup lessons/applications, waxing, tinting and St. Tropez tanning.

BW Premier Collection

Quy Mill Hotel & Spa, Cambridge

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 1287 guest reviews
NOTE ISSUED
Excellent
470
Very Good
399
Average
204
Poor
123
Terrible
91
REFER TO NOTICE
Business Business
222
Couples Couples
537
Family Family
177
Friends getaway Friends getaway
149
Solo travel Solo travel
30
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Lovely tranquil hotel with high standards"

5
fabsheilathomas, Epsom, United Kingdom 17/05/2022

I really enjoyed my stay at Quy Mill Spa where the staff were very attentive and friendly, the surroundings were beautiful, the food was great and the swimming pool was just the right size! Even though I travelled by myself I felt very comfortable and the bedroom size and facilities were perfect!

"Spa break"

3
User 16/05/2022

There were issues booking online. The 3 for 2 turned out not to be 3 for 2. We spoke with reception on arrival who advised they were aware of the issues, apologised profusely but offered no resolution. We have since complained to the hotel but again apologies and no solution. Doors were banging throughout the night which interrupted our sleep. The curtains in our room were lopsided. The bar food was overpriced at £20 for fish goujon, chips and crushed peas. A full english was £22 and the sparse continental was £14 (a few pastries, apple and pineapple fruit salad and 3 pots of mousse/yoghurt). The jacuzzi was out of order however, that did not spoil the spa for us. We had the immersion mud therapy which was amazing. Ben on spa reception is a credit to the company. Due to the way our issues were handled we would not visit again.

"Very poor value for money"

2
Diane N, Epping, United Kingdom 15/05/2022

Stay in a group of 6 couples. The rooms were all booked by one person. Dispute this we was all given rooms of different standards, apparently they were all executive as they has queen size beds. Our particular room no 108 was quite small and rather shabby. Cobwebs in the corners, the tv hanging on the wall at an odd angle and I think the cleaner forgets to clean behind the bathroom door. When we checked into the room there was no towels or toiletries. The spa is quite basic and an extra £10 is required if you want a dressing gown. On the weekend we stayed the jacuzzi was out of service. It was more like a swimming pool with a steam and sauna room than a spa. If you want treatments I advise you book well in advance. Break was nice, nothing special and you are asked to pick a time slot on check in. For this we was charged £190 per night.

"Perfect Hen Party"

5
User 11/05/2022

Cannot recommended this place highly enough! We had a party of 27 and the staff were so organised and lovely we had no stress at all! Rooms were beautiful and clean, breakfast served both days was also amazing and catered for all of those with allergies. Afternoon tea was also very good value for money and was beautifully presented and tasted amazing too! We were also treated to Prosecco and chocolates during our stay. Our 3 course evening meal was served really quickly and efficiently, again tasting incredible. We also had spa treatments booked and they squeezed all 27 of us in and were really organised, everyone commented on how amazing the treatments were! Staff could not do enough for us and were so friendly, couldn't have chosen a better place for a hen party, would 100% recommend to anyone!

"Beautiful Hotel"

5
palin59, Wallasey, United Kingdom 25/04/2022

Had a lovely stay for work trip in Cambridge. Hotel was lovely, clean and facilities were outstanding. Food in bar as well as the breakfast was really good! Will be back in a few weeks for my next stay!

"The hotel could be great with maintenence/ repsirs carried out on it. "

3
Jayne C, Nottinghamshire, United Kingdom 24/04/2022

This hotel has a good setting with lovely grounds. It has slipped into becoming tired. The woodwork needs replacing and fabrics on the soft furnishings need replacing. Our bathroom has two cracked tiles on the floor. The patio had not been swept it had lots of leaves and bits of vegetation on it. The walls of the room had paint chipped off. For 24hours we had no hot water!! The spa was one of the best parts of our stay. The staff need a bit of training as when asked about menu etc they were unable to help although friendly and willing. On the whole it was average but with tlc could be great - at the moment not worth 4 stars.

"Our Wedding Celebration"

5
helenpurchase269, Cambridge, United Kingdom 24/04/2022

Easter 2022, We had our wedding reception here at Quy Mill , We had the Garden Room and use of the Garden. The tables and room was decorated so well We had a tea party for 60 guest, The food was excellent, The staff were very friendly and knowledgeable . We were so lucky with the weather. Thank you Quy Mill for making our day prefect Helen and Steve.

"A great setting for a wonderful wedding"

5
GetawayAddict, East Anglia 24/04/2022

We were guests at Helen and Steve's wedding - we can't comment on the hotel side. However we found the staff friendly, the service immaculate, the food absolutely delicious (with great care taken to give me the special dietary requirements I need: cakes to die for). The Garden Room suite is perfect for a wedding as we could spill out into the garden, and explore the little woodland across the mill bridge. Plenty of seats outside the bar area. Quy Mill is very attractive, the perfect setting for a wedding. In fact, a perfect wedding - and I shall never forget the amazing GF DF cakes. Friendly staff, and efficient.

"Family Celebration"

4
322ElizabethS, London, United Kingdom 24/04/2022

Celebration Dinner - Menu and customer service was good, attentive Operational Manager - restaurant , flexible to customer requests, bedrooms comfortable & Spa was booked ahead , very relaxing and enjoyable weekend.

"Fantastic hotel"

5
sue_barnes23, St. Neots, United Kingdom 24/04/2022

Just spent two nights at this amazing spa hotel just outside Cambridge. Fantastic facilities, amazing food and very efficient and polite staff. Nothing was too much bother. Also lovely breakfast. Will definitely be making a return visit.

"Waterwheel menu was saving grace"

2
User 21/04/2022

Upon arrival we were informed that the waterwheel restaurant was closed due to staff shortage and covid, which was predominantly why I booked because of its two rosettes. We were not informed beforehand. The staff were uninterested about our disappointment and all the reception could manage was "sorry". I had to resort to emailing our booking agent offpeakluxury to get some answers. Back and forth emails were not particularly what I had in mind for a relaxing spa stay, but here we are. In one of the final replys from my booking agent. She was told that the waterwheel restaurant was open and that we even dined there on our first night, which we didn't. I'm not a fan of being called a liar so I confronted the manager. After a conversation with him, He agreed to open the restaurant for our final night and to be fair, he bent over backwards to make it a special experience. If it wasn't for him, this would be a 1* review. The room was dusty even after it was supposed to be serviced. The hallways were very dirty and rubbish and dirty linen from rooms remained in the corridors for hours. Thumbs up for being covid safe smh. The spa was fully booked for our entire stay, so we couldn't get any treatments other than the complimentary mud one, although we didn't see a single soul in there. The pool area needs massively updating and to be honest, it was not the relaxing stay we were hoping for. Apart from the restaurant manager, the entire staff need a full retrain. I cannot stress enough, this place was bad

"Top price for a night in a wooden shed without hot water"

1
User 17/04/2022

We arrived after a long dirve and an evening in Cambridge to find we had a room in a wooden clapboard outbuilding which looked distinctily holiday-camp era. The rook was reasonably -iszed but because of poor sound insulation in the sheds you could hear the kids in the room next door clearly. There was not hot water at all! We had to go to bed unwashed that day. Next morning got up for a shower before breakfast, still no hot water. Went to rather gloomy staff on reception to be told they had no gas delivery so couldn't do anything about it. they coudl have suggested a partial refund at least as it is a basic requirement. Even Youth Hostels in the sticks manage to have hot water. Breakfast was reasonable but it was £20 additional cost so should be. Overall they should tell people that the accommodation is in sheds, there are no mentions or photos of this on the website (40 photos) so it is clearly misleading. Had I seen what we were paying for I would have chosen elsewhere which would have been cheaaer and clsoer to the city.

"Hassle anniversary"

1
lola2506, crawley, west sussex 14/04/2022

Firstly, every encounter we experienced with reception staff, they came across rude, cold and hostile. We were booked in to receive treatments at 4:00pm and when we entered the spa we were informed robes and slippers should have been provided by the hotel- at this price I would have thought that was standard in the room upon arrival for guests, as all other places I have stayed this has been provided. With that I ran up to reception to ask for some robes only to be made to feel like an nuisance and that I was putting the lady 'out'. Similarly when I asked if our champagne could be taken to the room that also seemed too much trouble- not how I should be made to feel when paying a high premium and having worked in hospitality, I know you are there to make guests feel welcomed and secure- this was not the case at all! Whilst waiting in the queue to get the towels I overheard the lady informing people checking in that there were issues with the gas and the menu may have to be reduced for dinner- once again I appreciate it can't be helped but my husband as a treat for us was looking forward to the pork, which he was unable to be served. His chicken at dinner was chewy and some may suggest it had been reheated- not acceptable again at such a premium. Once we arrived down for dinner it was chaotic, staff flying around everywhere we asked where the restaurant was and got a drink at the bar, however, when entering the restaurant there was no one greeting you so we felt ackward and went and sat back at the bar just wondering when we were going to receive our dinner, we ended up being 15 minutes late for dinner due to disorganisation- once again not what I would expect for an establishment at this price. The whole experience for the price was underwhelming, the decor is dated in communal areas as well as the rooms (we stayed in one of the seperate cottages), wallpaper peeling off the walls, continual flashing light in the wardrobe, poor quality curtains which let in a lot of light, and scuff marks everywhere, at breakfast seats are ripped and torn and every part of our treat away seemed like a hassle and completely ruined what should have been a great time. The overall atmosphere comes across very cold and corporate. When checking-out the lady was equally as rude as the one the day before.

"Fawlty Towers revisited"

1
677francisn, Aberdeen, United Kingdom 12/04/2022

I have stayed at the Quy Mill hotel at least 5 times over the last 18 months - I like hotels that are a bit different and the cooked breakfast is good. However I'm not sure I will be returning until they improve. This time checking in I was told that they were operating only a limited menu due to gas problems in the kitchen (no mention of any other problems). My room was in the out-building. If you get a room in the main building they are much nicer and have been refurbished some time in the last 10 years although your heart may sink when you walk up the stairs as the Quy appears to have a policy of not cleaning the corridors and stairs. Unfortunately I got a room in the out-building this time - have a look at the picture on the corridor floor - disgusting, room only slightly better. These rooms are definitely dated! On to dinner - 15 minute wait at the bar while the bar staff ran around in total disorganisation with not very many people waiting - very Fawlty esq. Standard of food seems to depend on which chef is on as I've had some very good food and some very average food. This time the chicken had obviously been over cooked and reheated - I'll blame the gas problem in the kitchen. Next morning no hot water. Having a cold shower is not my favourite thing. Manuel was on reception and clearly wasn't interested in customer service - just got told that it was the gas problem. If they had a gas problem that meant no hot water they had known about it before I had checked in and only mentioned kitchen issues. Breakfast was decent. Manuel was still on reception when it came to check-out, card reader not working but by this stage I just wanted to get out as quick as possible. Will I be back - probably not.

"We just turned up....no booking"

5
User 08/04/2022

I cannot thank the staff enough for their amazing service . Nothing was too much trouble. We were having a family get together but our original venue was closed unfortunately. So eventually 7 adults and one baby turn up unannounced and are immediately made welcome and sat down with coffee on lovely comfy chairs. The menus arrive and we had the most delicious lunch. I asked for a look around the spa and was taken straight away. It all looked wonderful. Will definitely return to this lovely hotel and it's exceptional staff. Thank you all so much.

"Lovely place for a get together"

4
User 04/04/2022

Eight of us met here for a reunion. The rooms were clean and pleasant. We had a lovely group meal in the evening and breakfast was really good. The staff were friendly and helpful. We enjoyed the Spa facilities too.

"Absolutely perfect"

5
annmarie r, Halstead, United Kingdom 31/03/2022

We had an amazing time at the hotel and spa,the food and service was 5*,the staff were so polite,the spa wasn't overcrowded and the treatment was amazing,well worth the money,we will definitely be back.

"Wonderful place"

5
R4462VUkarenp, Shrewsbury, United Kingdom 30/03/2022

Three of us booked a 24 hour hotel stay with spa treatment. All the staff, both hotel and spa, were very friendly and nothing was too much trouble. The rooms were good, very peaceful and comfortable. The spa treatments were excellent - the best we have experienced. The food was beautifully presented and very tasty. We will definitely return.

"CAMBRIDGE STAY"

3
luckymeLondon, Enfield, United Kingdom 29/03/2022

Went for a weekend break to Cambridge. Cambridge is lovely but this hotel is a long way outside of Cambridge. Park and ride probably about 5 minutes in the car but we had hoped to walk everywhere so we were disappointed. Maybe I misunderstood when doing my research. The hotel is in a nice setting most of the staff are friendly. The room was fine, lovely thick fluffy towels and huge bed. no atmosphere which was a shame

"Perfectly adequate"

3
UkAnnie, UK 29/03/2022

We stayed for two nights for a short break. We asked if we could check in a bit early but were told that would cost £30 , which we considered a lot so we declined. The location is good and just a few minutes from the Park and Ride. We had an executive double room in one of the outbuildings. It was lovely and quiet and it was very clean, but it needed a good redecoration. Paper was peeling in places, paint was scratched and the carpet bobbled up in the middle and I nearly tripped twice. Breakfast options were good and very nicely cooked. The first morning both our milk jug and cups were not the cleanest they could be and our coffee pot needed a good wash with Viakal on the outside. The lady on the next table sent her cup back. We ate in the bar, as for us the restaurant was quite expensive ( I realise for others it won't be ). Again the food was well cooked and presented but the menu choice was quite limited. Public areas were all nicely kept. We arrived back around 4 one of the days and there was a mass influx in the car park of mothers bringing children in. I'm guessing that maybe they do swimming lessons there ? Overall perfectly adequate but didn't wow me, but I would happily stay again if I needed to be in the area again.

"Great place"

5
charlottejohnson82, Essex, United Kingdom 20/03/2022

I took my mum to this hotel for her Chris present. We had a great stay. Food is beautiful and the staff cannot do enough for you. Jonathan on reception was fantastic . Defiantly returning. Will be lovely in summer grounds r stunning

"Spa/City break"

3
CLBruce87, Nottingham, United Kingdom 08/03/2022

Despite some issues we had with our room - no hot water on the first morning of our stay, the service we were provided in the bar and for breakfast and the friendliness of the spa staff made up for it. Our room was spacious and comfortable, ample parking, and a short walk to the bus stop to get into Cambridge itself.

"Relaxing stay"

4
Rover500, Basingstoke, United Kingdom 04/03/2022

Stayed here for 1 night as a treat to ourselves after a horrible year. We had a 4 poster room which was very pretty! The bed was very comfortable. We had a jacuzzi bath which was a novelty but not anything special as the water got cold very quickly. As part of the stay you get to use the spa facilities as much as you like which was very nice. Lovely hot jacuzzi and steam and sauna rooms as well as the pool. We ate dinner in the bar and the burgers were delicious. Breakfast was included in the price and was plentiful and very tasty, cooked to order as well. Service was just right and we found all the staff very pleasant and accommodating. We enjoyed our stay and would visit again.

"Weekend visit"

3
Chris19999, Brentwood 27/02/2022

Here for two nights. Tried to call hotel on evening we were arriving x4, no answer & no answer phone as an option it just cuts you off. We arrived we were checked in promptly and we we to our spacious room. (it would have been nice to have a fridge in the room). We ate in the Waterhouse restuarant, service was slow. Food was presented lovely and tasted good. Facilities here are good, we used the pool, jacuzzi, steam room & sauna. These are all good. An observation would be lots of cobwebs in places. Fairly easy to clean up. Suggest more frequent deep cleans. Breaksfast was fab, lots to choose from and tasty. 10 out of 10. Cambridge is a 30 min cycle and worth it.

"It was ok"

3
wesmith2017, London, United Kingdom 25/02/2022

We stayed here for two nights on a DBB package. The hotel is conveniently located and the room was clean and comfortable. Dinner was, however, underwhelming and not the ‘fine dining' experience as described at the time of booking. On the plus side, the service in the restaurant was courteous and well-meaning. Sadly, the spa did not live up to expectations - it was, at best, council leisure centre standard.

"Average"

3
User 22/02/2022

Good location, 5 minutes from Cambridge, 20 minutes from Lakenheath. The staff were friendly, polite and professional, but some strong international accents made communication difficult. Options on the menu were quite limited, would have been nice to see some more staple British pub grub options return to the menu. Poor selection of draft and bottled drinks on offer. Normal breakfast options available, Good sized full English breakfast cooked to order with continental options laid out for self-service in the side room. There weren't any glasses in the room for the drinking water provided. The coffee machine didn't work and the coffee pods weren't labelled so it would have been a guess to know what drink was being selected anyway. Power sockets in the room were in really odd places, nothing next to the bed for charging phones, watches, tablets overnight. No USB plugs were available. Only spare sockets were in the walkways to the bathroom and by unplugging the kettle. The bed was very comfortable. The room was well presented and of a good size. Pleasant view over the garden. No handrail or anywhere to grab onto getting in or out of the bath or shower which was quite dangerous given there was a double step down from the bathtub. Windy night made the sash windows rattle and quite drafty. One of the heaters in the room didn't work and there was no way of altering the level of heat other than turning the heaters on and off. Hotel WIFI is Free, provided by Virgin Media Business and completely rubbish. Poor connectivity, slow speed and failure to load websites both in the room and most other places in the hotel we tried. Ended up dropping back to 4G which was faster and more reliable. Overall I liked the Quy Mill Hotel but as a business user next time I'm in the area I'd look elsewhere for a hotel that is getting the basics right.

"Disappointing"

2
justinel918, Saffron Walden, United Kingdom 22/02/2022

We booked a 2 night stay in January. The facilities and service were OK and we had a few issues. Rather than bring these up in front of a foyer of guests at check out time, we opted to fill in the feedback survey instead. We had no acknowledgement or contact at all from anyone. Twice we contacted reception to ask if our comments had been received. The first time we were told that we would hear back from a manager the second time we had no response at all. Disappointed in the management for not acknowledging comments from a feedback survey that you requested to be filled in. The spa bath didn't work after paying for a premium room with this facility. Tried calling reception twice with no answer The spa service people were unwelcoming and disinterested We had to ask for our robe bundle as it wasn't given upon entry we then had to go back ask and where we had to go for our treatments The dining and bar facilities were understaffed and large parties were prioritised over guests staying at hotel Tables and communal areas covered in dirty dishes, glasses and crockery Was told both nights that cocktails were not available as the only person who could make them were too busy We got given a bread basket, told it was complimentary and then charged for it

"Wonderful hotel - staff amazing"

5
Pidge69, Hertford, United Kingdom 18/02/2022

A wonderful hotel with amazing staff who couldn't do enough for us. Spa was great and we had a good swim with a treatment. Food delicious both breakfast and dinner in the beautiful watermill restaurant. Room spacious and quiet, perfect for a family of four. Huge thanks to Jonathan, Veronika on the front desk, Floris, Chantelle and Paul in the restaurant. Such genuinely brilliant staff and great to talk to. We shall definitely return.

"Fantastic staff and lovely getaway"

5
zacnineeight, Cambridge, United Kingdom 15/02/2022

The service of the staff, particularly Jonathon, was brilliant. Everything needed on site. Lovely area out in the sticks. Everything received as expected. Conveniently located spa, pool and other comforting amenities. Food was excellent, particularly breakfast.

"Relaxing break"

4
bookworm48London, London 14/02/2022

We booked via Secret Escapes for a 3 night break. We stayed in a great room in the courtyard opposite the main house. The hotel is right by the A14, outside the traffic noise is ever present, but inside you are not aware of it. Our room was clean, comfortable and modern, with nice king size bed and bath. Tea/coffee making facilities, they were a bit mean with the quantities (we had to ask for extra coffee and sugars) and I could have done with a choice of teas. I did not like that both the front door and the fire scape door were often wide open, making the corridor very cold and reducing safety . We were very surprised to be told that it would cost us £10 each for a bathrobe, this is a spa hotel, surely that should be part of the service??? I had emailed the spa 10 days before our stay to book a treatment, but never heard back, I ended up not using their services at all, as they were all booked up on arrival. We used the swimming pool, sauna, steam room and jacuzzi twice a day, they are all quite small for the amount of people using them. The sauna never got past 70 degrees, impossible to work up a sweat, but the other facilities were clean and working. We had to go outside to get to the Spa, no indoor walkway. We had 1 evening meal at the hotel, that was good quality and tasty, with drinks and gratuity it cost us £70 for two. For the other 2 evenings we went to the White Swan pub in the village. Breakfast was definitely very good, with fruit salad, cereals, nice bread, pastries, fresh tea and coffee, and piping hot, freshly cooked full English. We had 3 breakfasts and 3 times we had to ask again for our tea and coffee, it just was not brought to our table after the 1st time of ordering. It is a dog friendly hotel, our dog enjoyed running around on the grassy areas, and the dog treats in the entrance of the hotel, but I could not find a bin to drop the poo bags in. Staff all very friendly. Hotel does not provide newspapers.

"Awful Expensive"

1
User 13/02/2022

This is never a four star hotel! I paid a premium for a four post bed room as a special Valentine night away. The room (room 2) was disgusting. Dirty! As you can see from the below pictures the curtains around the bed were covered in dust and there were cobwebs everywhere. There were two chairs in the room which were old and stained and belonged in a skip. The bathroom was covered in black mould (as per pictures.) When I raised the issues with the duty manager he told me he'd only been there since December and hadn't seen the rooms! We were then moved to another four post bed room which as the manager described as slightly cleaner as it had recently been painted but still had its fair share of dust and cobwebs. Dinner time was no better. Even though I'd paid for the upgraded valentines package which included dinner and breakfast when we went down for dinner we were told they're wasn't enough room in the Waterwheel room with the heart shaped balloons and little valentines touches and instead got put into the bar and initially given the bar menu. When I pointed out this was wrong, confusion set in and we were then given the correct menu. An hour later we were still waiting for our food! Our breakfast reservation was made through the reception for 10.45am When we went down for breakfast, at this time, we were told the kitchen closed at 10.30 and limited food was still available. Both my partner and I ordered the full English with poached eggs and were told ‘I'll see what I can scrape together' The male server in question returned 10 minutes later with a plate of cold bacon, sausage and fried eggs literally floating in oil! The duty manager, from the night before, appeared and asked how our breakfast was and didn't seem surprised when I gave him my honest feed back! The kitchen managed to knock up some bacon, waffles and maple syrup for me and salmon, scrambled eggs and a muffin for my partner. Included in the package was a mud mask treatment. We thought we would treat ourselves to this after breakfast before we headed home. How wrong were we! The Spa is separate from the hotel and we hadn't been booked in! Probably our fault for leaving it to the last minute but there was no space so we left for home without getting pampered! We definitely won't be back! Really disappointing and expensive!

"Disappointing"

2
stellagonultas, Bristol, United Kingdom 09/02/2022

We stayed for 2 nights. We booked through Secret Escapes, which means you get an inferior service we were told. I will be writing to them as well asking why this is the case. Bartender was initially friendly and then rather offhand and brusque when we didn't book a table in the restaurant he managed, which we found pricey. The older service staff lady was officious in saying no when we asked to sit at a larger table for breakfast. The front office staff member fobbed us off when he told us the spa would provide slippers and bathrobe to our deluxe room when we queried where they were. Apparently this was because we booked through secret escapes. The spa doesn't provide these either so we never got them. The room was dusty, the light on one side of the bed didn't work, the basin and shower tiles clearly haven't had a good clean in a long time. Housekeeping wanted access at 9am but we were not ready yet so said no expecting them later. The room was not made up or cleaned again later. The windows are not double glazed so traffic noise is very audible. Overall, apart from the breakfast itself, which was generous and tasty, we were disappointed with our “deluxe” experience.

"Teach your reception to smile and acknowledge guests"

3
E9378GGmelissam, Hertfordshire, United Kingdom 09/02/2022

The hotel parking was perfect and spacious. The rooms were of a good size, but the walls were not insulated enough to block the noise from the other room users. The receptionist on check-in was rather uninterested, she was busy with her computer, she did not even throw us a smile as acknowledgement that she knew were there and that we have to wait. There is a big difference between someone being ignored from being acknowledged. No matter how short or long one has to wait.

"Great Hotel and spa break."

4
cw64379, Brigg, United Kingdom 03/02/2022

Lovely clean hotel, excellent breakfast and ideal location for visiting the area. we found a warm welcome from all of the team. Great little set in the entrance for visitors who have a dog. the spa was well set out and a nice pool to relax in.

"Excellent stay"

5
F9055HOlaurab, Norwich, United Kingdom 03/02/2022

Myself and my partner stayed at the Quy Mill for one night for a relaxing evening away and it was absolutely excellent. Friendly and attentive staff with a lovely spa which we made use of with no time limits and at no extra cost. The best part of our stay was when we ate in the Waterwheel restaurant and it was delicious - the best fillet of beef I have had and cooked just as asked, same as the steak which my other half ordered. The staff are brilliant and on the ball - especially Floris who I would say is a rising star. The chap behind the bar (tattoos)- sorry did not catch a name - was equally as excellent. Well done and would highly recommend.

"Lovely venue"

4
Smarsh62, Hemel Hempstead, United Kingdom 01/02/2022

The hotel is in a rural setting but near main roads into Cambridge and about 5 minutes from the park and ride. The room needed some minor maintenance, but it was clean and comfortable and the staff were friendly and helpful. Good quality food for breakfast and dinner. We used the spa facilities which include a lovely seating area overlooking the fields and we both had excellent massages. Would definitely stay again.

"Its okay but looking and feeling tired"

3
Ndbarry13, Bradford, United Kingdom 24/01/2022

Staff were okay. Food and service was okay.... Tidy, clean and that is about it really. I paid for an executive room so was expecting a bit extra for my money not to be in a shed like outhouse building. Was a bit disappointed for saying it is supposed to be 4 stars. Wouldn't stay again

"Spa Treatments Unavailable"

1
P8032OLmatthewc, Wokingham, United Kingdom 22/01/2022

I had booked this hotel for myself and friends on the pretence that it was as advertised a nice retreat with Spa. After booking rooms and then trying to book treatments for myself and others I was told there is no availability for the whole weekend of our stay at all due to staffing issues. No mention of this on the website or when booking rooms so haven't even been there yet and already completely put off.

"A nice venue."

4
Jude S, Ely, United Kingdom 19/01/2022

A warm welcome at the Spa reception. Nicely heated jacuzzi and pool with enough loungers to lie and relax upon and soft, fluffy towels and robes provided. The massage was good too! Lunch in the main building was delicious and well cooked. The only negatives were: not enough access to drinking water; dirty wine glass and warm white wine at lunch; Spa not accessible to disabled customers due to being accessed by stairs only. For the cost of the day, I did expect a bottle of chilled water at least.

"Beautiful room in the old part of the hotel and one happy girlfriend!"

5
m_chaman, Lowestoft, United Kingdom 18/01/2022

I booked the Sunday spa package with overnight stay (directly with the hotel) for my girlfriend's birthday. It was a significant milestone birthday, so I pushed the boat out and upgraded to one of the four poster rooms. We weren't disappointed! The room was in what looks to be the old house, which is part of the original building, with a view overlooking the main garden. It was a vary large room decorated with old world charm. I have no idea which era though! It had the large four poster bed, what appears to be the original fireplace and in the bathroom, there is a spa bath. The staff had scattered tissue paper flower petals over the bed and around the bath, which was a nice touch. The spa was good. Pool, jacuzzi, steam room and sauna all acceptable. The spa treatment area is very nicely done out and it feels tranquil and relaxed the moment you walk in there. We tried the "serail mud room" which is "different" but a lot of fun for a couple or two friends. I won't add any spoilers by describing it! All the hotel staff were lovely and very attentive. We had dinner in the hotel lounge. The food was good quality and cooked just right. My girlfriend doesn't eat gluten or dairy and the staff were very good about checking the menu with the kitchen and advising what they could adapt. Breakfast is served in a separate dining room, once again in the old part of the hotel. It looked like it had been fairly recently done out, but still retained a look of times gone by, with nice light and airy colours. Once again, the staff serving breakfast were lovely and were good about accommodating my girlfriend's dietary requirements. The full English breakfast was delicious. Good quality food well cooked. We would happily stay here again.

"This hotel needs a make-over"

1
User 17/01/2022

A very disappointing stay, which was supposed to be a romantic night away for my husband's birthday. Our "Superior Room" had curtains with missing hooks, mould in the bathroom, no hot water, light not working in the coffee-making area. Definitely not a superior room. There wasn't any Guinness or Jameson's whisky at the bar - my husband's favorite drinks. The Water Wheel Restaurant is overrated - both of our meals were overpriced and quite ordinary. Definitely won't stay at this hotel again.

"Good accommodation and amenities, competitively priced."

5
AJC767, Basingstoke, United Kingdom 12/01/2022

Good all round hotel for business travel. Accommodation, restaurant and bar area all good. Staff were friendly and focused on delivering good customer service. Good access to major travel routes and Cambridge city centre.

"Short stay for weekend at Cambridge."

5
MadBillBellowski, Norwich, United Kingdom 10/01/2022

Really nice hotel, quite close to big road, but did not hear any traffic noise at all, breakfast was absolutely amazing, staff friendly and help full, restaurant food was really tasty and prepared to your liking. Did not have chance to use spa facilities so can't comment on that. for our next trip to Cambridge in spring we will be staying here again.

"Perfect, Professional and Special Wedding Venue"

5
User 07/01/2022

We found Quy Mill after our previous wedding venue went bust at short notice and in a matter of 4 months Kayley and her team at Quy Mill totally replanned our wedding day for us. Nothing was too much trouble for them, even removing all the Christmas decorations from our venue rooms they had spent days putting up. The Waterwheel Room is a unique space unlike anything we had seen before and has made for some very special photos and memories. The kitchen, despite catering for 60-70 people produced high quality, fantastically presented food and were very happy to adapt the menu to our tastes. We stayed two nights in total and between us and our guests, tried a large number of rooms. None of us had any complaints at all. Every room is clean and smartly decorated and the hotel staff were all keen to make our day as stress free as possible, even arranging breakfast to be delivered to our rooms so we had time to get ready. Kayley is a professional and truly dedicated wedding manager who couldn't be any more helpful in the lead up and on the day of our wedding. Thank you so much for everything and thank you for saving our wedding!!

"Very Expensive, dirty carpets etc expensive food and quality not very nice at times. Spa facilities ok ."

1
X5375AXdavidm, Bury St. Edmunds, United Kingdom 06/01/2022

I'm very frustrated at this Best Western ( remove the word Best) the room we had in courtyard was dirty and definitely needed a upgrade ! The carpets were filthy. Beds comfy and room warm but they are the only positives ! I complained 3 times re the food and NOTHING was done , NOTHING taken off my bill !!! Breakfast was appalling the first 2 mornings all dried and very hard ended up eating toast n marmalade. This morning scrambled eggs ok but sausages taste very bready. We stayed 3 nights and with our bar/food bill our total bill was just under £700 RIDICULOUS!! Would NEVER go there again , they should be ashamed of the quality. On the PLUS side ALL the staff were fabulous!!! Couldn't fault the service. But if you want a 4 star experience DO NOT go here !! It would have been better if someone from the hotel had offered us some type of compensation!! Definitely not a BEST ( Western ) and believe me we have used this company lots , this one needs closing !!'

"Lovely New Year's Eve gala"

4
hlgilbert, Rochester, United Kingdom 03/01/2022

Had a fantastic NYE gala and a few nights stay. Hotel is clean, staff are efficient and food is lovely. Only check in was a disaster as had to wait 3 hours past check in to get in our rooms due to a technical fault. No refreshments were offered.

"Poor value - very average but priced high"

3
Paul D, Geneva, Switzerland 03/01/2022

Hotel is a solid ok, but poor value. We paid 200 gbp for bed and breakfast and expected more. We also expected more solitude based on the countryside photos we were very disappointed to find it located next to a motorway. Traffic noise was not a significant issue when inside the property (low hum when busy) but far from country idyl when outside. No sizeable grounds to walk in. Spa facilities (pool, sauna, jacuzi, steam room, fitness room) but did not compensate for the rest. Huge marketing effort shouting about the 2 rossettes. Did not know the scheme and researched after that 2 rossettes is nothing special, which is correct but given the song and dance was expecting so much more

"Won't use again"

3
timandsue64, Southampton, United Kingdom 02/01/2022

Just about ok, but so expensive for food and drink, had to move room due to faulty shower rail and heating not working, dirty bedspread, second room had cobwebs and dirty marks on walls and really poor internet, had to stand by window to get any

"More like a 3 star…"

3
halliwelltim, Chertsey, United Kingdom 29/12/2021

Very mixed feelings. This hotel was not a 4 star it was more like a 3 star. The room looked nice on first impressions, with a nice view, however had many faults. The carpet was heavily stained. The safe and the heater didn't work and when we asked for help with these the staff didn't have any knowledge on how to fix these. The safe was eventually fixed in the end, however the heating wasn't and the room was very cold. They did provide a plug in heater after the second time of asking for this to be fixed and said they would send someone to look at the heater the following day but this never happened. The first night sleep was awful and was awoken by a sharp pain in my foot and found I was sleeping with a wasp. I couldn't rest after this as was worried there may have been others hidden in the duvet. I did check the duvet to find that it was badly stained which was another let down and wouldn't expect this from a 4 star hotel. The plus point of this hotel was the breakfast, which was nice and staff very attentive.

"Not a great stay"

2
User 20/12/2021

I stayed here with my husband for one night on 18th December. Overall, I don't think our stay was value for money. We had booked an Executive Queen room and our bedroom was in one of the cottage style buildings. The room itself was great in size and I liked the cottage-esque feel to it. However, it really lacked basic amenities. The kettle in the bedroom was just a basic one, nothing fancy and the TV on the wall looked like it was from the early 2000s - it wasn't a smart TV. The bathroom was also a little dated - very small tub with mould in the corners - not great when you're spending £150 per night! We were also let down as I had requested our room to be decorated if possible as this was a surprise for my husbands birthday. The hotel did acknowledge and confirm my request, but when we entered our room it was empty. At this point it was too late, so I did not feel it was even worth mentioning to a member of staff. The spa is more of a health club and also in need of an upgrade as it's very tired looking. Jacuzzi wasn't very warm though a staff member did try and turn the temperature up which was helpful. The changing facilities are dated and we were only provided with towels, no robes though we did ask for one. Overall, Quy Mill has great potential but when you're spending £150 per night, you would expect a little more. The service that we did receive from staff was lovely but unfortunately the dated decor of the hotel and lack of amenities let us down in light of the price. Normally such things wouldn't matter so much but I think we would have felt better had the hotel been only £50-£70 per night. Our £150 did not include breakfast.

"Terrible"

1
M9657EOrobertd, Los Dolses, Spain 20/12/2021

Booked through Secret Escapes last year, dinner, bed and breakfast, but couldn't go because of Covid so finally got to book on the 27th November. I was told that they would not honor the dinner because they would never offer that as a deal, even though it's on the booking form. We checked in and was given the keys, but staff were pre occupied with a wedding that was going on. When we opened the room door we were hit with a strong smell of damp and it got worse as we entered the room. There was water streaming down the windows, the sofa was covered in stains and the grouting in the bathroom was stained and in places falling out. We decided to try and make the best of the situation and went for a drink at the bar, when we got there the wedding had taken over and there was a small section where we were told to sit, this was right by a corridor and open doors to the outside where the temperature was 3degrees, windy and rainy. It wasn't pleasant but again the staff were pre occupied either the wedding so we went back to the room. It was then we decided not to stay the night because the room (106) was unbearable. I went to reception to say we were checking out and the only thing she said was you owe us £199. When I told here we had already paid she basically ignored us. I asked to speak to the manager but was told he was busy with the wedding so couldn't. I called again later that day to try and speak to him but again was told he wasn't available but would definitely call me back within 24 hours. 3 weeks later and nothing. I've never felt so undervalued as a customer and can't believe that a 4 star hotel would treat a customer like this, absolutely disgusting.

"Beautiful place, would stay again."

4
User 12/12/2021

Place was easy to find, in a lovely location. Lots of car park space including plenty of disabled parking. Very presentable from the outside, inside was also lovely especially the water wheel restaurant. Only downside was the room, we had booked a standard twin room which was ok, only issue we had was the bathroom kept flooding due to it being a shower room, it leaked onto our carpet in the main room which caused discomfort. Food was nice, slightly over priced but lived up to expectations. Alcoholic drinks were extremely expensive which was a bit disappointing. The gym and swimming pool were free but unfortunately didn't have time to try out. Beautiful scenery, especially the garden. Overall a good stay and would recommend highly to any couples who want to get away, also a good place for events such as weddings. Thank you for a lovely stay.

"Family gathering"

4
User 07/12/2021

There is a charm about the group of buildings forming the hotel and spa, undoubtedly helped by the addition of Christmas decorations. The staff were welcoming and helpful. Rooms were well decorated and dressed with pleasing decor and stylish, modern bathrooms. The hotel is close to the A14 but, with the windows closed we could not hear traffic. There was air conditioning in the room. We started with a Christmas lunch which exceeded expectations. Good ingredients, excellent cooking, pleasing presentation AND hot plates. Everyone in the party ate well. There is a generous lounge area, with seats well spaced in these Covid times and we spent a happy afternoon chatting, with a tea break about 5.00 before leaving for evening entertainment at the Anglesey Light show. Easy to get sandwiches and drinks when we returned, fresh and substantial. Breakfast was at a similar level as lunch with presentation adding to the pleasure. A thoroughly pleasant stay.

"A Fair 3 out of 5 Stars."

3
MrG7163, Huntingdon, United Kingdom 05/12/2021

Quy Mill is about an hour from home, the wife has visited previously for Spa Day Treatments & has mentioned their very good Food. With these high standards, we made a booking. Well located near to the A14 with easy access. On arrival the very polite & well presented front of house staff checked us in and advised our rooms location. To our delight (we believe) the room was an upgrade to our original booking (made by a 3rd party site) Our room appeared clean at first glance, we popped the TV on and got ready for a dip in the pool. Staff at the pool were helpful, checked us in and we enjoyed lengths, sauna and steam room before relaxing on the deck chairs under Infarred heaters - bliss. On returning to our room we showered.. Unfortunately at the time our shower only achieved an average warm temperature, from the rather blocked by limescale shower head. It was with that I noticed the mould to the silicone in the shower. I can appreciate mould happens in showers, but a room costing 1/4 of our months mortgage for just one night should be nicer than home when it comes to cleanliness. We ordered dinner by room service. Dinner was exceptional as far as the food goes. Unfortunately one of our starters wasn't as ordered, but close and still rather enjoyable. Additionally to dinner, we requested two items ; Mayonnaise and a desert menu. A pot of assorted sachets was delivered with dinner. But no mayonnaise amongst them and no desert menu - so we didn't chase these items. In addition, at a time where Covid cases are rising, and law asks people to wear masks in public areas, dinner was served by a nice gentleman, whom forgot his face mask.. which Personally, I didn't feel too impressed about. Our room was cozy and warm for the nights sleep, impressed we couldn't hear the near by A14 - however awoken in the early hours by the sound of running water - found the next morning to be the leaking, leaf filled guttering above our window , splashing down onto the floor outside forming a pool.. The next morning we woke, enjoyed now hot showers and had a lovely breakfast at the hotel's restaurant. Served again by polite and well presented staff in the beautifully decorated Mill - however observed some staff, wearing face coverings at all times and some staff not atall (I understand there may be some exemptions, but I feel it was probably only 25% wearing coverings - which I believe would be more reassuring for guests. The good food and pool facilities saved this from being a lower review, without these the visit would have been an all round disappointment.

Hotel Manager, General Manager at Quy Mill Hotel & Spa, responded to this review
Many thanks for the review. Whilst we are reviewing our Covid policy I would just like to let you know that at the present time the regulations only cover retail and public transport in regards to wearing face masks, and not hospitality settings. Those that wear both customers and staff do so on a personal choice basis. We will of course introduce mask wearing inline with any government policy in due course. I will review the other points with the team as clearly there were several little issues that we need to improve on. Kind regards Quy Mill

"Rude staff"

2
User 05/12/2021

Lovely hotel room shame about the staff / managers. Had dinner booked and ordered a few sides with the main meal which didn't turn up at all. One turned up after we had finished the dinner which completely defeats the object of it being a side with the main meal. After speaking to the manager who was very young, got a rude response and he was very patronising. Recommend the managers get some training and learn how to deal with customers in the correct way when the restaurant / kitchen was at fault.

"Lovely Stay"

5
PippaFish, Luton, United Kingdom 29/11/2021

Lovely stay all round. Christmassy feel, good sized rooms, clean and comfortable. Food was good, breakfast really good to. The staff are friendly. The grounds are very nicely kept. Would definitely recommend. We went into Cambridge and up to Ely, nice drive so good location too.

"dissapointed"

3
User 27/11/2021

Was a las tminute decision to stay and pleased they could accommodate us on the day. However the soundproofing in room was terrible. We were in one of the 'cosy cottages rooms' the people next door came in at 3am very loud, after half an hour we heard security come and ask them to quieten down, so someone else ,must have complained, however they didn't and when we rang reception there was no answer. Also not good to hear the people next door being sick in the morning! When in the bathroom you could even hear the vibration of a phone on the bedside. Bought it up with reception the next norning but all we got was perfunctonary sorry. View from room was a fence Breakfast woas good and breakfast staff were lovely. A shame as it was good location close to Cambridge but wouldn't stay there again

"Lovely Experience"

5
A1639HMlizm, Falkirk, United Kingdom 17/11/2021

Lovely hotel on the outskirts of Cambridge, very close to the park and ride which is handy to pop in to the city centre. Hotel had a good buzz about it and yet was quiet and restful. Room though slightly dated was very comfortable non the less.Staff were very attentive, particularly at breakfast time.

"Not what was advertised"

1
User 17/11/2021

Manager was obstructionary about things that weren't as agreed when booking. Wrong function room. Dietary requirements were not fulfilled for the buffet. Unwilling to try to resolve issues, caring only about contract they had been sent by the booking department, rather than our email chain, discussing our requirements. Unable to speak to booking department to investigate confusion, as it was their day off. Issues with sinks not draining (all weekend), were not fixed when we left, despite speaking to staff. Ended up paying for a lot more than we got. Frankly very unhappy what was advertised and agreed wasn't delivered. Left feeling taken advantage of and with a very negative view of best western.

"Terrible service"

1
User 09/11/2021

I took my husband here for his 60th birthday, well he ordered a pint of Guinness and received a pint glass half full!! Took it back then he had to have a duo drink cos it had run out. We both ordered a starter and main, my starter came and my husbands was the wrong food, so by the time his came, I had finished mine. He ordered roast beef as a main, which was fine. I had ordered salmon, which came with exactly the same veg and a Yorkshire pudding?!! Really?! Didn't bother with puddings. Was meant to be a special meal but went home disappointed. I did email them saying that I wasn't satisfied and they never replied. Wouldn't recommend anyone to go there

"Has potential"

4
Karen D, London, United Kingdom 08/11/2021

Su on reception was lovely and very welcoming. The spa is small but lovely, with sun beds with an outside view. Our room was nice but there's no fridge, so nowhere to chill our bubbly. It was in a separate building reminiscent of a posh motel in design. We had a view of a fence! Dinner was good but let down slightly by a very efficient waiter who was just a touch too “matey” which seemed at odds with the food. Breakfast was served rather than buffet with lots of choice. It was really well cooked. We had a good time but probably wouldn't return.

"Very satisfied"

5
BritLondoner, London, United Kingdom 08/11/2021

This is a recently modernised hotel in a pleasant country setting but close to Cambridge. My room was pleasantly spacious and the dinner and restaurant were excellent. The only downside is that the hotel is quite near to a main road and traffic noise was audible with a window open at least.

"Most amazing hotel"

5
cmatthews3511, Hildenborough, United Kingdom 06/11/2021

I literally cannot fault anything with this hotel, the food was amazing and I've never met friendlier staff. Everything runs efficiently and the atmosphere is relaxed and friendly. Can't wait to go back and would definitely recommend

"Very good overnight stay"

5
richardlF3218UJ, NORWICH 01/11/2021

Just back from a fantastic overnight stay at Quy Mill hotel and spa. All the staff were excellent, the evening meal and breakfast were top quality. The spa, pool, sauna and steam room were all in very good order with cleanliness at a very high standard. We would definitely stay there again. The only minor wobble was a medium size glass of rose wine costing over £10!

"The restaurant experience really made our stay. It was excellent."

5
hadynsatchell, Chippenham, United Kingdom 01/11/2021

We are two couples and booked this so that the men could visit the IWM at Duxford while the ladies used the spa. The spa is good and comfortable although not outstanding, it was very pleasant. The rooms are really comfortable and well appointed. There is a comfortable and vibrant bar scene and good atmosphere. The restaurant we loved with a lovely menu and some beautifully cooked and presented food. What made this outstanding and would bring us back is the service afforded us by Floris. Great wine knowledge and very entertaining. He is an absolute asset to your establishment. It was also a great touch to be able to get to talk to Carl, the chef. My only slight disappointment is the breakfast. In our opinion it is a little overpriced and was not particularly hot. Otherwise our stay was brilliant. Well done.

"Great find!"

5
FM99, Chelmsford, United Kingdom 28/10/2021

Booked this at the last minute snd SO glad we did. A fabulous place to stay with a spa and superb fine dining restaurant. Handy for Cambridge. Staff very helpful. Delicious breakfast with plenty of choice. We'll be returning!

"Ideal big family trip"

5
User 18/10/2021

We were recommended this hotel by a friend who is local to the area . My grandmother wanted to arrange a big family get together (over 10 of us) to see each other post-lockdown. Our group ages ranged from 2 to 82, and a wonderful time was had by all! The hotel and facilities are fantastic with the pool, the gym, the spa and the restaurant with lovely food and the bar with friendly and accommodating staff. The rooms were clean, cosy and well decorated. The hotel is in a great location too, on lovely big grounds for walking and with the park and ride into Cambridge just down the road. We would all particularly like to thank Jonathan on the front desk for his warm welcome and for being so helpful, and Agnieszka who was Granny's main point of contact in arranging the trip and couldn't have been more accommodating. All of the bar and restaurant staff were amazing too, and we were able to enjoy drinks and dinner as a whole group every night. Thank you!

"Quy Mill - Not 4 Stars TBH"

2
User 11/10/2021

Dirty floor on way to stairs Stairs never vacuumed Limited machinery in gym Dirty tables Missing food items at breakfast Dirty skirting boards Cobwebs Rotten window frames Faulty items reported but not fixed

"Very relaxing short break"

5
Barry_Wilcox, Horley, United Kingdom 03/10/2021

Visited Cambridge primarily to go to IWM Duxford and chose Quy Mill Hotel as a relatively cliose place to stay. Food was excellent and staff friendly and helpful throughout our stay. Would not hesitate to chose this hotel again.

"Couldn't recommend more"

5
bpen2016, Hitchin, United Kingdom 29/09/2021

Myself and my fiancé stayed here for a two night spa break, and we were so impressed. Our room was lovely, really spacious and a super comfy bed. We had a three course meal included in the waterwheel restaurant which we really enjoyed, and the service was perfect (our waiter was so attentive, we unfortunately didn't get his name!) We also had breakfast included which was lovely, lots of different options. All the staff were really friendly and polite, we felt instantly welcome. The spa facilities were great, we used the gym, pool and had some spa treatments which were brilliant. Our spa treatments were nearly cancelled due to the therapist going home unwell, but the spa staff worked really hard to get another therapist in and our treatments rearranged, which we were really impressed with. The hotel grounds were lovely, and perfect for relaxing. I couldn't recommend quy mill more - perfect for a relaxing and stress free spa break.

"Lovely relaxing break"

4
User 29/09/2021

Had a lovely long weekend at Quy Mill. All staff were friendly, attentive and professional. Everyone always had a friendly smile and a “Hello” Great location for accessing Cambridge, close to the park and ride and short bus ride into the centre for a lovely day by the river. Also had nice grounds,outdorr seating areas and a nearby 3k circular country walk into the village. Spa facilities were relaxing, although the temperature a little variable at times! The food was tasty and well cooked, whether in the bar, garden terrace or restaurant. Lots of options! There was a good selection of breakfast food too, hot and cold and the tables spaced so it wasn't overcrowded. There was a wedding reception on one of our nights, but we were still looked after, received our food promptly and checked on for drinks. Some slight updates and maintenance may be needed in places, but our room was clean and comfortable. We were in the old mill section with beams and vaulted ceilings. Lots of stairs in this section, so do specify if you have mobility issues. Also have single storey rooms in the courtyard. Was slightly concerned after reading some other reviews but we needn't have worried, we had a wonderful time and would stay again.

"Shabby - needs TLC"

3
Steve32Yorkshire, Wakefield, United Kingdom 29/09/2021

Initial impressions were good from check in but we were in a bedroom up four flights of stairs and no lift. The small bedroom had modern furnishings but the walls were badly scuffed and marked, some parts dusty and the duvet dirty. Our room overlooked the kitchens and a fire escape. The dining room and food was a very different experience. Nice setting, albeit some light bulbs needed replacing, the menu good and the food well presented and quality. The server/maitre'd was exceptional, efficient and charming. We enjoyed the meal very much. Would we stay here again? Sadly no

"Well located hotel and spa with very good facilities and excellent staff service"

5
alansmith2021, Horsham, United Kingdom 28/09/2021

We made use of all the facilities and could not find criticism of any. The staff service was exemplary for a four star hotel, especially the restaurant. We ate in the main restaurant on two evening and the food was tasty, well presented and well cooked. The wine list covered a good range. Despite having to manage a large wedding whilst we were there, we never felt other than looked after personally. Well worth an alternative to staying in Cambridge City. All the main venues are within easy reach by car or taxi.

"Very disappointing"

3
candytravel92, London, United Kingdom 23/09/2021

Disappointing that our room was not ready at 3pm and had not been told it was a late check in Disappointing that the room was dark and the very small terrace was dirty with cigarette ends and leaves everywhere Disappointing that the spa bath didn't work. Disappointing that to have a drink outside you had the noise of the busy main road close by Disappointing that if we wanted to sit in the bar or in the gardens there were corporate meetings everywhere. The food in the restaurant was delicious and I'd eat there again in a heart beat, though not stay in the hotel.

"Couldn't check into our room until 7.30pm"

2
User 20/09/2021

We arrived at 2pm as the website that I booked through and several other websites stated that it is a 2pm check in. However, the receptionist that we first saw was unsmiling, didn't want to make eye contact and was totally unhelpful, advising us that check in was 3pm. We were there for a wedding that we were suppose to be at for 3.30/4pm and we explained to her that we needed to get changed and ready for the wedding. She advised us to get ready in the leisure centre changing rooms which we did. We went back to reception a few more times and each time we were told our room was still not ready but we were a priority and they would let us know when it was ready. We were never advised that our room was ready and so at 7.30pm we checked again with reception and we were told our room was now ready. We collected our luggage from reception as it had been stored there and went to our room and unpacked, returning later to the wedding party. The room was adequate, the food was very good and the gym/pool area was very good but unfortunately the first lady on reception was very unhelpful and unfriendly and not being able to get to our room until 7.30pm is a sham. (On check out the same receptionist said she would give us our breakfast for free and couldn't refund us anything more as we had booked through another company and not direct with them.)

"Not up to expectations"

3
sallysunflower, Portsmouth, United Kingdom 19/09/2021

When checking into the hotel the receptionist seemed very distracted. She failed to tell up about the spa facilities and even what number room we were staying in. Our bedroom was very large with a good sized whirlpool bath, Unfortunatly I felt the whole place could have done with a thorough deep clean, especially when we found used bathrobes in the cupboard. The issue was sorted very quickly. Afternoon tea was excellent, especially when the chef came out and told us about the cakes. The overall look of the hotel was tired and was lacking atmosphere. The staff also seemed unenthusiastic. Location to Cambridge Centre was excellent with park and ride just up the road

"Could be better"

3
SarnieEssex, Buxhall, United Kingdom 16/09/2021

We stayed for 4 nights from 5th September, hotel set in lovely grounds away from motorway, checked in fine our room was in the courtyard lovely large room but so very hot, had windows wide open(eventually after realising there was a safely catch) also fan, really needs AC. Bathroom had shower over jacuzzi bath, needs anti slip mat for using shower, had cobwebs over bath in the beams, told reception first day nothing done, the told Jason who said it would have a deep clean and another fan put in room, on return from day out cobwebs still there and cleaner put fan we already had on table! Booked what we thought was the Waterwheel restaurant on Sunday night but we were all put in the breakfast room on small tables, afew couples waited over an hour for food and walked out, we should have been informed that there was a wedding going on, and the Waterwheel was not open so that we could have rearranged for another night, your staying guest are just as important. The breakfast was the best, the young staff were run ragged as well as the senior staff, really needs more staff, hotel needs abit of TLC paintwork and Windows need attention, stained carpet in foyer. Paul and Jason did their best to keep people happy couldn't fault them. Hotel very close to park and ride for Cambridge and so cheap, also very close to other great places to visit. Get all the bad things put right and it would be a lovely place to stay !

"Great stay"

5
User 14/09/2021

Had a great stay at the hotel, friendly staff, lovely rooms, food exceptional, quiet location and hotel corridors quiet at night. Really comfy beds and great sleep Spa facilities and pool a lovely addition Can't wait to go back

"Nice Spa treatment and Dinner"

3
giuliad690, United Kingdom 11/09/2021

The hotel is in a nice secluded area in the fields. It is good for a getaway in a relaxing place. The hotel is a bit old and run down in some areas. The room was okay, the window was difficult to open and sometimes felt a bit stuffy. We randomly had a disabled bathroom which was not good at all, I have no idea why we were allocated this since we didn't ask for it. The bed was comfy however. The best part was the dinner, it was very good, nice and different menu, which we enjoyed a lot. The Spa was okay overall, some of the staff were a bit unfriendly, and some of the spa areas were all run down. The name was outside "Iagine" - it was missing an M! Looks so shabby. The pool was good, but the jacuzzi was so cold, not worth it. The good thing of the spa was the massage - very good massage and we had a discount for staying in the hotel, which was nice. The breakfast was okay, took ages for someone to come take our order and they all seemed rushed and not so friendly, and there wasn't even a lot of people in the breakfast. There isn't much of an area to walk around, we were told to walk along the river, but that was over in 5 minutes. We expected more for the price - it needs a big refurbishment and better staff training!

"Some good some bad!"

3
lizandphilWestSussex, west sussex 08/09/2021

Hotel in nice location, near to park and ride which is a great alternative to parking in the city. The hotel is looking tired, outdoor areas need a good clean and tidy up. The inside decor is dated and the carpets are stained. The common areas need a good clean. The bedrooms are looking tired but the bed was comfy and the air conditioning was welcome given the recent heat. We didn't use the pool or spa area. Most of the staff are young, but are polite and do their best but a little bit of training is needed. Like using the handles of cutlery when laying a table and not the blades or the bowl of the spoons. No one wants to eat with cutlery that's been touched even if hands are washed frequently. Also to collect dirty glasses and china left on tables and not just walk past. Having said that I understand how difficult things must have been recently with supplies and getting trained staff. The older staff are friendly and efficient especially the young fair South African girl that served us in the restaurant on Tuesday evening, sorry I didn't get your name. We ate in the hotel and the food was really nice but I can imagine if you stayed more that 3 or 4 nights the menu would get boring especially if your a vegetarian. It's expensive for what you get, but if things improve and some updating is carried out then I would recommend.

"Shabby, over-priced and disappointing overall"

2
User 07/09/2021

It's very unlikely that we'll be returning to the Quy Mill hotel in Cambridge. Firstly, the hotel is also a wedding venue, and while we knew this before arrival we didn't expect for the wedding parties to be prioritised over normal paying guests and for them to impact our stay so much. Despite booking the fine dining waterwheel restaurant for my fiancé's 30th birthday weeks in advance, I was informed this had been cancelled on arrival due to a wedding party using the room. We'd just driven 5 hours and were most excited to visit the restaurant. A wedding is hardly last minute so they could easily have checked the system and given us some notice. They redeemed themselves slightly by giving us a complimentary glass of bubbly but then the hotel was soon swarming with boisterous guests, with half the communal rooms were closed off to guests not in the wedding party, including the bar, waterwheel restaurant, garden terrace and garden area. To top it off we were kept up past midnight from extremely loud music and singing, with the main dance room being just below our bedroom. The next day, another wedding was on meaning the same thing, half the hotel roped off and no sleep all night. The room was clean and well presented but very very small for the price I paid. Our aircon was broken (which needed repairing by maintenance) and the WiFi wasn't working on our laptops either. The hotel itself is also very basic for a 4 star hotel, and the interior doesn't feel special enough to warrant the hefty price tag. The only positives were the fantastic food we had at dinner (despite the disappointment of being moved from the fine dining restaurant) and the restaurant manager Michelle was very lovely and accommodating. Overall, the hotel isn't reflective of 4 stars or the top tier price we paid for our room.

"Our wedding celebrations and incredible stay!"

5
josephn612, Cambridge, United Kingdom 06/09/2021

Sunday the 5th of September was the day and night of our wedding celebrations! I was so impressed by the value for money and the facilities offered on the night! Everything went so well and nothing was too much trouble for what they did! Well done Keyley! Keyley was our wedding coordinator and what an incredible job she did! We felt special and well pampered. There was never a time when our demands were not met! Keyley made us feel that nothing was too much trouble! The staff were so well coordinated and the service to top! All my family and guest praised how good everything was! The hotel and its position was prefect for our needs they looked after us so well and they made us feel so special! I couldn't have asked for more! Rob the manager was fantastic! The staff really step up to the plate! I have nothing but praise for the staff! On behalf of my new wife and myself I want to thank all the hotel staff for making our day a very wonderful and incredible experience! Thank you kayley and Rob we were both so impressed by all your hard work and diligence! Thank you!

"Not great"

3
User 06/09/2021

Our room wasn't cleaned appropriately when we arrived. However the reception staff did address this. Room cleaner then left our door open the next day. The vegetarian main course had no taste. We were really disappointed.

"Friendly warm and welcoming"

5
TimG8000, Brighton, United Kingdom 06/09/2021

This lovely remote rural hotel .Excellence stay. Come for a weekend and a wedding at the missing sock .Really comfortable hotel and spa. Fantastic breakfast selection and last of all but most important fantastic staff couldn't do enough for you.

"No other word than grubby"

1
User 03/09/2021

We arrived to be resolutely ignored by indifferent reception staff, who repeatedly asked the same questions but were too focussed on private conversations among themselves to listen to answers. Eventually we were told our room wasn't quite ready because of the “deep clean” Covid requires. Eventually checked in to question where had been cleaned as there was zero evidence of it. The carpet was covered in coffee a previous guest spilled, the bath and shower full of greasy residue and wouldn't drain because the plug was so full of other people's old slimy hair. We ate in the wheelhouse - which had a kind of sad, grubby decor that hasn't been maintained, and the tables and chairs were all marked and scuffed. The starters weren't fresh, veg all limp and clearly past their best, and the potatoes with my main were raw. We told our server who shrugged and said “I'll tell them I guess” but clearly didn't care. The meal was also difficult to enjoy because of the number of flies buzzing around our table. Whilst flies aren't entirely within the control of staff, the sheer number of them shows that behind the scenes is even more filthy and rotten than front of house. Staff continued to pay very little attention & seemed irritated to be interrupted by pesky requirements like serving a customer, and the night was topped off by trying to sleep on pillows that smelled strongly of wet dog. I wouldn't come back if I were paid to.

"Awful food terrible management"

1
jamSurrey, Surrey, United Kingdom 31/08/2021

Booked this place on secret escapes for my hubby's birthday. On arrival the place looks very nice, we were looking forward to our stay, at the reception desk there were two men, one on the phone and the other looking through paperwork, neither of the acknowledged us fir an embarrassing amount of time! Eventually we were booked in and booked for dinner at about 8pm, outside our door there was a dirty plate of food obviously left over from the previous guests. We arrived at the 2 AA rosette restaurant (which by the way was 2014 and 2015, so they shouldn't technically use that now as that chef is probably long gone!) After an hour we enquired as to where our starter was, and was told that there had been a print error and the food hadn't been ordered, when it did arrive, gin soaked salmon, there wasn't a bit of gin any where to be seen, and the salmon was very brown and stringy, and had fried fish skin that was like eating a plastic credit card! The main was stone bass, and as soon as it was put on the table, it actually wobbled, it was grey and practically raw, all gelatinous, disgusting, it was inedible. We decided to go for breakfast as it was included, we ordered smashed avocado on toast, it looked lovely-as we started to eat we were aware of an awful smell, much like a rotting bin lorry, it turned out to be the pea shoots used for decoration, we were unable to eat it and called the waitress over and tried to explain, but she just said ‘it's ok no worries' and took it away, nobody came to talk to us about it. This place is everything the bad reviews say and worse, it needs new management, I don't except covid as an excuse-employ more, and better staff.

"Brilliant Service!"

5
Oldman2011, Hertford, United Kingdom 31/08/2021

Just spent 3 nights at this jewel of an hotel! Rooms very comfortable, food excellent (the cream tea is a must!) staff very helpful and welcoming and despite staff shortages went above and beyond to accommodate our friends (one of whom needed oxygen to be delivered before we arrived), and made us all feel welcome.

"Very poor indeed"

1
APCandTJC, Leicestershire, United Kingdom 30/08/2021

I had taken my wife as part of her birthday. Checking in took more than 20 minutes which wasn't a good start. The room was clean but, for a spa hotel, the shower was very underwhelming and generally the carpets around the hotel were quite stained. We had booked in to eat dinner there, but we had to wait again for at least 10 minutes to be shown to our table. I had made a couple of requests regarding my wife's birthday however these didn't happen. Both the starter and Main courses we were given were incorrect and we we didn't get our drinks order until the (correct) starters had arrived. Finally, after we had gone to bed, a member of staff knocked on the door with a ‘happy birthday' plate of a strawberry, a squirt of cream and half a shortbread biscuit - truly laughable. Over £400 spent for one night. For the level of service, an absolutely terrible hotel.

"Loved it! Ignore bad reviews"

5
cantthinkofanything, Tiptree, United Kingdom 30/08/2021

I booked this hotel for an anniversary getaway with my wife and after reading some recent reviews I was a little nervous! There was no need to be, we loved it. We got there early and spent time in the bar waiting for our room to be ready. When available we checked in and loved our bedroom. (I'd previously messaged them asking if we could get there early as it was our anniversary just to chill out in the bar) When we entered the room we saw that they had gone to the trouble of putting a card and rose petals in the bed which was a lovely thing to do. We are in the Waterwheel restaurant and was not disappointed. The ambience and the service was great, a good choice on the menu too. The food was absolutely delicious! Breakfast was also delicious and cooked to order rather than buffet style, so it was hot and fresh. We didn't use too many of the facilities but just sat around the pool relaxing. Check out was smooth so overall we loved our weekend away

"Did not meet expectation at all"

1
User 27/08/2021

reception lady Staff not friendly at all and did not respond to questions. Staff ignorantly responded how we as guest would not be the first or last worst guest to be in the hotel. I was shocked and appauled by it all.

"Run down"

2
claireob, Borough of Brentwood, United Kingdom 27/08/2021

We had two rooms, both were in need of a deep clean and update. Carpets were filthy, bathrooms were dark as some of the light bulbs didn't work. We had a dog and were told that we could eat in the bar, it was a different menu to the main restaurant and wasn't the fine dining that we were hoping for, the menu was disappointing and they forgot to put one of the mains through so my son had to eat his dinner when the rest of us had finished. The outside drinking area was good but no heaters for when the weather is cooler. The man that ran that area was really friendly and had lots of advice for the surrounding areas. On the whole the staff were all very pleasant, but seemed inexperienced in working within a hotel environment. The whole place needed an upgrade and deep clean. Didn't try the spa so cannot comment on that .

"Dirty and in need of a refresh"

2
Phil H, Birnam, United Kingdom 22/08/2021

Interesting that I booked this on the basis of trip advisor reviews (all pre-covid). My honest opinion is now in line with some of the more recent reviews: Dirty rooms Massively overpriced (think Premier Inn when looking at "Executive" rooms) Tired, musty - felt like the place had been locked up for 10 years and then just re-opened. Staff were in general very pleasant (especially at breakfast) but one lady on reception was lazy, unhelpful and rude. The "outside inn" bar was very pleasant and the barman extremely pleasant and helpful (sorry, I didn't get his name). Would I stay again - NO Would I recommend - NO

"Child free night away"

4
User 20/08/2021

Husband and I stayed for one night as a birthday/ anniversary getaway. On arrival I asked them to book a taxi, which arrived quickly, but receptionist had told them wrong location, but not an issue. Check in was smooth, we were in room 25 which is just up the stairs from reception. Room was a classic double. Clean and tidy. Had adequate tea, coffee and bottles of water. Bathroom clean and spare shower gel, shampoo and lotion. We had a late meal in the bar and this was delicious! Drinks were expensive, but as you'd expect in a hotel. Breakfast was good, lots to choose from and cooked food was delicious again. Only down side was the fact the dining area was really enclosed and hot. Could have done with the door open. We used the spa after breakfast and this was good. Jacuzzi was really hot though, too hot I would say. Changing area clean. Would stay again

"Needs updating and refurbishing"

3
bermuda1064, Hamilton, Bermuda 20/08/2021

Plus: Breakfast was great. Staff lovely. Room: old fashioned and in need of a total refurbishment. Bath room was great and modern. The furniture is so dated, dark and unappealing. Check in was delayed by an hour. Checking in a 4pm is not really OK. Carpets in the lounge areas need a good clean. Spa was nice, but no AC so the changing rooms were just like being in the sauna. For the money paid, this is not somewhere I would recommend. Having just come out of shutdown, I was surprised by the shabbiness of the hotel generally. Surely there was plenty of time to work on getting it up to a better standard.

"Better staff needed"

3
User 20/08/2021

Reception staff extremely poor mannered especially one lady! Very moody. Everyone seems to need training on what they offer and more communication between spa and hotel needed. The Outside Inn is a brilliant bar to sit and have some food and drink. Shame we discovered it late in the day.

"Dreadful"

2
User 20/08/2021

Luxury spa hotel….., we arrived 10 minutes early, oh your early go into the lounge your room is not ready 2 pm check in. Brought ourselves a drink and waited 45 minutes later my husband went to find out what was happening. I am diabetic and had booked lunch for 3 pm we did get offered a drink by the manager. Apparently there was a wedding and they were late leaving. Taken to our room all seemed ok. The food is lovely here credit to the chef, one particular receptionist was quite abrupt but the two ladies were very nice. I don't think the manager actually walks around the hotel as the carpets on the stairs had huge black footprints. The doors in the corridor leading to the rooms were absolutely filthy, there was food plates and leftover food in the corridor for two days . We didn't have room service for2 days bins not emptied we made our own beds. We did get room service a lovely lady, helped by the maintenance man . They said there were just short staffed. The tables in the lounge bar were not wiped down after each service. Most of the staff were very young and very inexperienced it wasn't their fault. Overall a very tired hotel bearing in mind they had the time during reopening to at least do a deep clean . Spa staff lovely. Would I stay here again no, would I recommend the hotel no.

"Great location , But poor hotel."

1
User 19/08/2021

Having just returned from this hotel , I must say very disappointed with the £150 price tag for a hotel worse than a a travel lodge. Problems - Hotel needs a very good deep clean, all the carpets , furniture , curtains are all stained ! get rid of them !! Room looked nothing like the pictures ( room 7 is not on the website, i found a guests picture from 2013 and it still looks the same ) . Room 7 was very dated, covered in cobwebs, the drains stank so we used only bottle water for cleaning our teeth. The inside bar and seating area is dirty , the ceiling fixings have a mass amount of dead fly's laying inside them. All corridors were dirty and smelt of dust they were also very loud because the floorboards need sorting and the heavy firedoors are situated right next to each other. The room didnt include a hairdryer, kettle was on its last legs as was the flusher on the toilet. The positives of this hotel was the swimming pool was clean and a good addition to the hotel ( only good addition ). Save your money and go some where else.

"Awful hotel"

1
Alex_and_Lizzie, Bedford, United Kingdom 19/08/2021

How is this hotel rated 4 stars? Indifferent staff on arrival and our room wasn't “ready” despite us arriving well after the 3pm check-in time. Room: filthy. No other way to describe. A coffee stain on the carpet and a bath that wouldn't drain because of the grime and hair clogging up the plug hole. The shower had a leak that caused it to spray over the screen into the bathroom. The bed was essentially a slab of concrete with pillows that had a bad smell. Even if it was possible to sleep on the worlds hardest bed, it was impossible with the constant slamming of doors and the main corridor door that desperately needs oil Restaurant: we booked the Waterwheel restaurant as it's supposed to be “prestigious”. The starter (pork terrine) was bland, and the other (asparagus) had very limp vegetables that were definitely not fresh. Mains weren't much better but it was hard to enjoy the meal fully because of the many flies in the room. Poor sanitation. Bar: £10 for a single spirit is robbery. Breakfast: not the best but adequate and the only aspect that wasn't bad - although the chefs again let themselves down with solid poached eggs. By no measure is this a 4-star hotel. The food quality in particular needs a big improvement as does the overall cleanliness of the hotel. We would never return here.

"An Oasis of serenity "

5
Peter C, Essex, United Kingdom 13/08/2021

A wonderful privately owned hotel situated close to A14. Rooms fresh, clean and well equipped. Excellent restaurant with old watermill as its centerpiece. Breakfast menue v.good with local produce. Staff knowledgeable and friendly. Spa well equipped and after 18:00 child free! Will certainly return.

"Nice hotel, great location"

4
CaitlinRose07, Derby, United Kingdom 11/08/2021

Stayed here for one night to explore Cambridge and the surrounding area. Check in was 2pm, we arrived at 3:30pm but our room unfortunately still wasn't ready due to staff having to self isolate. We did get a complimentary free drink of either prosecco or a soft drink, which wasn't massively fair for my partner who just wanted a lager so we still did have to buy a drink to sit and wait for our room to be ready. Room was ready around 4:15pm in the end. Relatively clean, but a few cobwebs here and there and the bed was 2 singles pushed together which isn't a favourite of mine, particularly when I paid for a double room (so I expect a double bed). Pool and gym were good, gym equipment a bit outdated but works well. Pool was nice, changing rooms clean, sauna and steam room were lovely. Tried to book in at the main restaurant but no booking available so ate in the celtic bar. Not much choice, but the food they did do was delicious. Nice outside bar too, but some outdoor heaters would be beneficial! Breakfast was nice, lots of variety. Close to park and ride into Cambridge which was only £3 return each. Overall a nice hotel with a few minor points which let it down slightly. Would stay again though as good location for Cambridge.

"Poor attitude, not clean, slow service."

2
tourismconsulting, England 09/08/2021

Just called in on long journey for coffee and was told by the waitress that she needed my credit card and would take it away to put in a safe; for an order of teas and coffees? Waited so long In gave up and went to collect the order myself. Tables on the patio had not been cleaned and the area itself was looking a bit shabby and when my sister in law stood up we noticed that the seat she had sat on had chocolate on it which was now all over her trousers. I complained to a blonde lady who looked to be a supervisor but got no apology, just excuses that they were short of staff due to staff self isolating – not in itself a good statement to be giving customers I would have thought. Instead of putting a review on this site I wrote to the hotel asking for recognition that the service was not good. No reply 2 weeks later so here I am.

"Terrible Service"

1
User 09/08/2021

We stayed here during a family wedding, the staff were slow & incompetent, the rooms were tired & dated & for £200 without breakfast it was disgusting! The breakfast which was an additional £25 was worse than a motorway service stations! Never again!

"Great value hen party"

4
Q7061VRemmah, Kent, United Kingdom 08/08/2021

Booked the hen party package with the hotel which was fantastic value with everything included. Special thank you to Agnieszka who helped to arrange the weekend and answered many of my questions to make sure everything ran smoothly. The rooms were lovely; they were clean and a very nice size with a nice courtyard outside area off each of our rooms. We also really enjoyed every meal at the hotel including the breakfasts and our three course meal at the Watermill restaurant. There was a lot of choice for each meal and something for everyone. The service was great at dinner but a little slow in the mornings. A visit to the spa was included as part of our package which everyone really enjoyed. The massages were great but it would have been nice to be told about the relaxation room when we arrived as we only found this just as we were about to leave. There were a couple of easy to fix things that I would expect from a 4* hotel. No shower gel was provided, the shower curtain in our room was pretty worn and the cups, plates and dishes provided at breakfast were often still a little dirty. Overall we had a fantastic weekend and I would really recommend the hotel to anyone looking for a quiet hotel just outside of Cambridge. I would also really recommend the hen party package as it was great value for us.

"Disappointing standards at Quy Mill"

2
User 06/08/2021

Stayed for 3 nights at Quy Mill, our first hotel visit since the start of Covid. Restaurant has been acceptable but have been very disappointed with cleanliness of the hotel especially now as we continue to tackle Covid 19.. The foyer leading to our room presented a dirty carpet on arrival and despite the reception staff being alerted, 3 days later, the same debris remains all over the carpet. The exterior windows are covered in cobwebs and a discarded carrier bag beside the walkway remained there for 2 days. Cobwebs are visible in the main restaurant and a huge spider was seen at dinner last night wandering around the floor. Given the risk of Covid it seems inappropriate that there should be a repeated use of paper menu's which are handed out creased and stained. Whilst the staff are helpful, it would seem that further training is required for those that are clearly new. So looked forward to staying at this hotel but not returning.

"Nice food, but REALLY slow. 45mins between courses"

2
TUBSTEIN, taunton, uk 31/07/2021

Watermill restaurant; nice food but impossibly slow service. We arrived at 6:45. By the time we left it was around 9:30 with 45-50 mins between courses. One of the other tables asked “ is the kitchen on strike “! We got our own pudding menus and ordered at the bar, as the waiters were absent. Main courses are £18-24, so it's priced on the expensive side. I think times are hard with staff in short supply, but we paid a top end price tag, and whilst the food was good when it arrived, the service was really slow. I think it just needs a restaurant manager to take control, as whilst the staff were all very nice, there was no one really keeping an eye on things, and nobody really seemed bothered.

"Great base for Cambridge"

4
nicolamR7974PP, Horsham District, United Kingdom 28/07/2021

This hotel is a great base from which to explore Cambridge and the surrounding area. There is a bus to the city from the end of the lane or a Taxi was £16 The rooms were comfortable, a good size and service from the team great. Breakfast was ample although could have been hotter but service friendly and efficient. When we had an issue with payment on check out it was resolved quickly and efficiently.

"Overpriced for the standard we received"

3
Foodcritic7x, Leigh on Sea 25/07/2021

Stayed here recently with friends, the outside rooms have no air conditioning whereas the main building rooms do which we found a little strange as they were priced the same. The housekeeping needs attention as there were cobwebs everywhere, rooms and corridors, good job I never saw a spider or I'd have been out of there. Sinks need a bit of limescale remover as they looked dirty with limescale build up around the waste. We had tea/coffee making facilities in the room but no complimentary bottles of water so if you want a cold drink you only have the bathroom taps which isn't a nice option, considering what we paid £200 pr/pn I was at least expecting water in the room. Check in and out was extremely slow taking almost 15 minutes per room. The lounge area is run down and when budgets allow they should change the chairs which look dirty and worn out. Overall I found this overpriced and run down. Let's finish on a positive note, the staff we found very pleasant and ready to help when you needed them.

"Criticisms in earlier reviews are overstated or inaccurate"

4
User 23/07/2021

A last minute switch from a well-known branded urban hotel at little extra cost proved to be money well spent. Concerns from earlier reviews proved unfounded: "Tired public areas"? Not really. Furniture was not perfect, but what do you expect? If you want steralised decor, don't use an independent. "Pool was cold" Not our experience. It was the temperature we expected. "Gym equipment poorly maintained" No. A wide range of equipment all in good order. "Too hot due to lack of aircon". Partially true. There was no aircon in our room on a very hot day. However, I can't see how you could fit aircon given the constraints of the building.. An additional fan was already in the room (as well as the ceiling fan) and, with windows open, I can't see what else they could do. "Inattentive staff, slow to clear tables" Not at all. There was always prepared tables available. If staff weren't available it was because they were attending to someone else. "No water in the room" The one criticism I agree with (hence 4* rather than 5). I do expect water in a 4* hotel, particularly when it's hot and there's no aircon. That said, two things that I think are understated: The food was exceptional. Every dish we ate had a wow factor. Breakfast was probably the best breakfast I've had in any hotel. Outside spaces are underreported. Sitting in the outside bar in this COVID world enjoying a drink in picturesque surroundings really made it for us. Strongly recommended - just needs some water in the room!

"Nice dog friendly hotel"

4
runawaybride2016, Birmingham, United Kingdom 18/07/2021

Staff were friendly here and all food we tried was excellent. Lots of green space to walk the dog around the hotel too. A few minor gripes were that not all staff seemed to know which parts of the hotel the dog could be sat with us while we dined so a restaurant reservation was taken and then we were asked to sit outside (due to covid we were happier with this anyway). I also felt the outside tables needed clearing and cleaning more often. The walls between the room are also a little thin so light sleepers might struggle here, again not an issue for us but we could hear next doors TV.

"Wonderful hotel and staff"

5
ltaylo2613, Porto Cervo, Italy 18/07/2021

Absolutely lovely hotel with amazing staff! We brought our two dogs up with us and the hotel and staff made us so welcome and very happily changed our room when we asked to be moved to a ground floor. We only had the breakfast at the hotel. But there was a good selection and our food was delicious! Definitely will be going to stay there again next time we visit our daughter.

"Lovely weekday break"

5
chatty_jj, Portsmouth, United Kingdom 17/07/2021

Excellent service - everyone very friendly and helpful - nothing was too much trouble Lovely grounds and great food and drink - reasonably priced Buildings could do with a bit of TLC - scuffed paintwork/the odd grubby chair We felt very safe before full unlock - lots of COVID precautions

"Freezing spa, rusty gym and broken facilities - avoid till refurbed."

1
exetermark79, Bude, United Kingdom 16/07/2021

Cold spa, rusty gym, facilities out of order and rude staff. The place used to be nice. Now it desperately needs a good clean, new gym machines and turning the pool up - it's not a swimming pool, it's freezing. Management do not reply to compliant emails. A joke really.

"Extremely overpriced. Hugely underwhelming hotel. Atrocious service."

1
User 04/07/2021

We were so disappointed with this hotel. Please read to the end of the review to see the customer service following my written complaint, Absolutely agree with comments of other guests. I believe one guest must have stayed in the same room as us (404) from the description of the lumpy carpet and the torn blind. Also strongly support the cobwebs on one of the outside building. Look like they have been there for years, would be a great shot for a horror movie. The service arriving at reception was most unwelcoming. It seemed it was a much as he could do to provide us with our key and room number. Absolutely no attempt at conversation. We found the pool / spa cold and dirty. On our day of arrival both the steam room and jacuzzi were out of order. When we left on the 4th day the Jacuzzi still wasn't working. We had issues with the bar - as per another review, lots of staff, but they are oblivious to the clients. Slow service and wrong drinks on more than one occasion. Wrong bills with being charged for drinks we didn't have. Despite so many staff, tables not cleared for a good 15 mins or more. Having ordered a bite to eat for lunch, the food came out, the server then went to get the cutlery and condiments, which took probably 6/7 mins to return and with the wrong condiments requested. I accept that with the Covid rules the rooms could not be serviced. But would it be too much to ask for clean cups and replacement of beverages be left outside the door! The only saving grace is that they do appear to have a good chef. Albeit your meal is accompanied by vines growing into the dining room from the outside. I did take to writing an email of complaint. Which was acknowledged, with feigned surprise and a promise to rectify all the points I had raised. We were also offered a free night as their guest to show the correct level of service they can offer. However, we realised that it was a room only offer. No meals or drinks would be included. I did challenge that should we choose not to eat or drink in the hotel we would be able to compare much in regards to their service standards. The offer was increased to a discount off an afternoon tea! Really wasn't that interested in travelling back for that! The hotel is dining out on a clearly outdated Silver star from the AA. This should be removed from their site. Borders on false advertising.

"Wedding"

3
User 01/07/2021

Had our wedding here, not greatly impressed with wedding coordinator swapping and changing and when package agreed extras added on e.g rooms that had to be paid for even if we had no guests to stay in them. Wedding coordinator did not even turn up for the day even after meetings and saying she would be there on the day Chef did listen to our requirements and did a good job

"Noisy"

1
User 29/06/2021

Rooms have very thin walls. Could hear next door talking into the night. They also played music at the outdoor bar until late despite there being nobody there. Bed was uncomfortable and room very average. Very slow service at the bar for food.

"Less Premier than a Premier Inn"

1
User 29/06/2021

The feedback is not good on this one, the place was filthy and in so called Covid times with additional cleaning etc this left a lot to be desired! We almost came home within 2hrs of checking in. Upon check-in we were waiting for confirmation our room was cleaned and ready and the receptionist then took a call regarding a Spa booking for October and just left us standing there whilst he dealt with this, not great customer service. We decided to have a drink after our journey and my wife was standing at the bar area with 4 people around and it took 10 mins to get served, the person did offer an apology once they asked my wife what she would like to order but before this there was no recognition that she was waiting. The walk outside to our room showed the outside of the buildings to be covered in aged cobwebs and general dirt, this is not a build up of a few days but weeks if not months! When we got into our room we found it to be very dark with little natural light, the skylight blind was damaged and ripped out of its runner so even if we could reach it we wouldn't be able to open it. The carpet was stretched and had lumps that my wife tripped on, we found nail clippings on the floor and dust and cobwebs everywhere. The bathroom was clean and acceptable. 2 paper coffee cups were left for use rather than mugs and the general condition of the room was not within the ballpark of where they position themselves as a Premier Collection hotel, we were travelling around this week and spent 2 nights in a premier Inn and this was spotless and came with great customer service, so its not all about the price. The hotel is very corporate driven and I understand they need to make money but the trippers like ourselves are just as important and probably pay more per night as we are not on corporate deals. The gardens are neat and well maintained but are not as large as the website pictures would make you believe. Only positive was the breakfast, once we found out where to go.

"Dreadful experience"

1
User 28/06/2021

Felt throughout like a complete inconvenience to staff. Room was dusty and smelt musty, excessive noise made it impossible to sleep. No info provided on when checkout was, how to book pool, where breakfast was - always had to ask and made to feel like an idiot for not knowing. Massively overpriced too. Avoid!

"Excellent"

5
Kay S, Cambridge, United Kingdom 28/06/2021

Had a super Sunday lunch here yesterday Service superb also in a beautiful setting Well worth a visit Didn't have a afternoon tea but watched them ben served Looked scrumptous Staff were friendly & helpful

"Brilliant"

5
ac9428, Stowmarket 25/06/2021

We had a really lovely stay here. The food was excellent and although there was an issue with the pizza we ordered at the Outside Inn the staff handled it brilliantly. We were given the pizza for free as we had been waiting a long time. After an hour of waiting it arrived and wasn't the pizza we ordered! We were then given a free drink each. That is customer service so well done to both members of staff who dealt with it. All the other food we had was fantastic including lovely cooked to order breakfast and a small but nice Continental breakfast selection. We ate at the restaurant and the bar and food was equally good. I also had 2 treatments at the spa and I really enjoyed them and they were very reasonably priced. We also used the gym and went for walks in the grounds. We definitely hope to return and I hope to try afternoon tea next time .

"Lovely spa treatments.. poor customer service"

3
User 20/06/2021

My partner and I stayed at the hotel as part of the Sunday Spa package. We had a lovely time because of the food, the treatments and the weather but in truth we thought the attention to detail and customer service was distinctly lacking so wanted to share the feedback. On arrival we saw a sign saying “Jacuzzi & Steam Room closed” which you can imagine was a disappointment when the main purpose of our stay was to use the spa facilities. Of course this cannot be helped if the facilities break however the lack of communication beforehand or during our stay (no apology, refund offer etc) did leave a sense of disappointment. On arrival the only information shared by the receptionist was our room number. While it was fun discovering everything, the stay certainly would've been more pleasant if we were told where/when/how to get the most from our stay. When we got to our room it was nice although there was a dirty/wet towel left behind from a previous occupant. During our evening meal, we were the last people in the restaurant (the food was delicious) however for the last 20 mins of our meal/post dessert not one member of staff came to check on us meaning we needed to leave the restaurant and ask for the bill at the bar. Again, it was not a game changer as the experience was positive but it did mean we had to do the small things ourselves which isn't what you expect from a four star hotel. The best way to summarise the customer service was a lot of “I don't knows” rather than “let me check that for you”. Hopefully as the hotel stays open and more visitors come through the staff will be able to provide the level of customer service that is part and parcel of the hospitality industry. We shared this feedback directly with the hotel however in keeping with our experience, we didn't hear anything back.

"Very nice hotel with brilliant staff"

4
Richiejv, Brentwood, United Kingdom 19/06/2021

We stayed at Quy Mill for four nights, booked through Secret Escapes. First impressions were good, check in was fast and efficient. We stayed in room 112, which is situated right next to the car park. Very convenient for getting in and out, but the noise from the car park and guests walking past was irritating at times, with the gravel ground creating additional noise. On the noise theme, we were woken up early on the first morning by a few noisy people in the next room. We spoke to reception about this and it turned out they were part of a wedding party who were preparing the bride for her big day; they were due to check out at 11 and thankfully there were no other issues. The rooms are fairly well furnished. Nothing luxury, but for the price paid it was more than fine. We had dinner at the outdoor bar one night. The pizza cooked there is excellent, and ordering through the app worked well. If I could make one recommendation on this, it would be to get a Wi-fi extender out there as the mobile signal is poor, though I'm not sure how workable this is in the great outdoors. The alcohol was cheaper there then in the indoor bar, too. Breakfast at the hotel was also good, and we also had room service dinner for a couple nights. This was very quick, and good quality. We visited the spa a few times to have a swim in the pool and relax. Unfortunately the jacuzzi was broken, but this was no huge bother. We also had a couple massages which were very good. The true highlight of the hotel is its staff. Every single one of them was lovely, all hard working, and brilliant ambassadors. Whatever you're paying them, it isn't enough. They are by far the best hotel staff I've encountered in the UK. We will likely come back one day. The hotel is very well placed for getting into Cambridge with the Newmarket park and ride being a 5/10 minute drive. I can highly recommend this; a couple minor issues stop me from putting a 5* rating but this is a very good hotel.

"A 'Gem' in the Making"

4
pampeople_10, Haywards Heath, United Kingdom 15/06/2021

We thoroughly enjoyed our stay at Quy Mill where we stayed in a fantastic room (104) and met some extremely friendly and obliging staff. OK the continental breakfasts could have been better, parts of the garden were a little bit 'tatty', the batter on my fish was overdone, service was sometimes slow but it was still a most enjoyable break in some of the best weather of the summer. My wife loved to swim in the hotel's pool, one of the best hotel pools she has experienced. The hotel is situated close to the 'park and ride' stop into the city centre. The minor issues which prevent our giving this a five star experience can easily be resolved ( remembering this is an immediate post covid period) and we will certainly look to return to the Quy Mill when we next visit Cambridge.

"Quy Mill 2 night stay"

4
User 14/06/2021

Lovely hotel, ideally located for the New market park and ride for sightseeing in Cambridge. Staff were very helpful and service was excellent. The food was very good quality (breakfast and hotel bar).

"Great hotel with lovely staff"

4
Phil25, Hampshire, United Kingdom 08/06/2021

Booked for one night as part of a few days bank holiday break. Check-in fine and room on first floor in main mill building was good - not large but clean and well decorated with partial view of the river. Everything expected was present apart from any bottled water. There was also aircon and the bathroom was also clean and modern with a shower over the bath. Wife went for a massge and facial in the spa which she said was excellent. I walked around the garden/grounds which were lovely and well looked after - just a shame the paths the other side of the river over the bridge had been allowed to become overgrown so you couldn't walk far. We had dinner in the main Waterwheel restaurant. Service was good and the food was very good with decent portions and all of the high standard expected, apart from not being offered any complimentary homemade bread. Breakfast was in the less formal dining area and was very good help yourself continental selection followed by a freshly cooked full English (which was great) or various other options. Wife had the smoked salmon and scrambled egg which was nice but came on a piece of normal toast and not a muffin as described on the menu which was a bit odd. We had a drink on the terrace before leaving which was very pleasant but oddly although our order was taken outside we then had to go in and queue up to pay at the bar afterwards (and felt the charge for lemonade and lime was a bit steep!) Overall if is a lovely hotel in a very scenic location with very nice staff and very good food - we would happily return.

"Non-existent service!!"

2
noahl991, Peterborough, United Kingdom 07/06/2021

Booked a trip to Quy Mill hotel for my wife's birthday. I booked a standard room which was pleasant and clean. We had use of the swimming pool and spa facilities with the stay. You have to book in to use the pool and we were told to come back in an hour as it will be less busy. We decided to go for a drink to kill a bit of time so we were told to sit outside in the garden area and someone will be along to clear the table and take our order. That someone never showed up and after 15 minutes of waiting I decided to break the Covid rule and stepped into the bar to order drinks!! The table never did get a wipe down!! We then returned to the swimming pool to check in for our session only to be told that we are welcome to swim but it is busy in there!! As it was a special occasion we opted to eat in the formal Waterwheel restaurant. The food was very good, the service however, was far from average!! We sat in the bar area 15 minutes prior to our booked time for the meal with not a soul in site to offer a drink or menu to look at. I eventually found a member of staff and ordered some drinks. We were then showed to the table and offered a jug of water with the meal. The jug of water never came!! We were given our starter, which was pleasant. The main course then arrived and that was the last time we saw any waiting/bar staff. We finished our main course and proceeded to wait for the plates to be cleared and a dessert menu to be issued... 35 minutes later the couple next to us offered to clear our plates!! (They were unfortunately in the same boat as us) To this day I am still unsure whether the table has been cleared!! I lost my patience and we decided to complain, however we could not find any waiting/bar staff to complain to so the man on reception took the ear full!! Having a bit of an unfortunate evening, we decided to opt out of breakfast the next morning, partly because it was a £15 per person supplement but mostly because I didn't fancy eating my bacon and eggs with last nights dinner plate in attendance!! All in all, the service completely lets down what COULD be a beautiful hotel, in a beautiful setting, that serves beautiful food.

"Wonderful stay"

5
annaleamc1, Coventry, United Kingdom 05/06/2021

We stayed at this gem of a hotel for a long awaited family getaway after lockdown. We dined alfresco in the beautiful grounds, the food was beautiful. We used the spa facilities and had drinks in the lounge bar. The hotel rooms were well equipped, modern, very clean and the beds very comfortable. Overall would stay again the manager Charles was very friendly and accommodating always checking customers and his staff were happy and comfortable. The staff were all friendly and helpful. Breakfast was delicious! Look forward to returning to this beautiful hotel again in the future

"Poor service"

1
msaa13, Sheringham, United Kingdom 01/06/2021

Booked at the hotel and booked lunch, we arrived at 12:45 and only 10 people in the restaurant/ outside dirty tables everywhere. We we're told to find a table out side which we did, 20 mins later someone took our drinks order, 30 mins later our food order and a further 30 Minutes to bring it to us. Very poor service for a hotel of which has a high standard. Organisation terrible to Tina restaurant like that with under 20 people in it in the end and 4 members of staff never again.

"A nice bank holiday weekend break"

4
Andres1, Consett 01/06/2021

My wife and I recently enjoyed a bank holiday weekend away at this hotel. The hotel is set in a lovelly location and convenient for a trip into Cambridge. Our room was clean and well appointed in a seperate block. Food was generally quite good, and service good. The staff were all helpful and polite. We enjoyed sitting outside in tthe sun at their 'Outside Inn' bar. We would certiainly consider staying here again and would recommend to others.

"A gem! Great food and service."

5
User 01/06/2021

Nice pool and sauna. Room clean and tidy. Star of the show was dinner. First gorgeous gin and tonics in lovely garden, then dinner. Risotto looked fantastic, my duck was superb. All served with delicious wine. Great cheese board. The service was friendly, calm and efficient. An early swim before a great breakfast - cooked to order and service good again. The place is gorgeous, owner on hand and working as hard as everyone else. Lovely outside area. This would make a fantastic event venue. We will make a point of coming back!

"NICE PLACE FOR CONFERENCE"

4
N7489WKangelaw, Beaufort, United States 19/05/2021

The staff was helpful, the place was clean and festive, Covid clean. The food was nice. The staff was easy to approach and accommodating. I would book another event at this location. Good parking, beautiful views of the gardens as well

"Business Meeting Stay"

4
IanGordon1959, North Yorkshire, United Kingdom 09/05/2021

Enjoyable stay under not enjoyable Covid control- so had to eat outside - when we read this in the future people will say “really - what were they thinking”. Hotel done a great job though - made check in very normal and provided huge outside bar with tent. Only criticism is red light don't heat! They look warm but some heaters would have resulted in 5*. But full marks for effort and excellent friendly staff at check in and at the bar where really well looked after.

"Lovely lunch"

4
User 04/05/2021

Came up to visit my daughter, she made this suggestion for lunch - we were pleasantly surprised by the precautions in place. Lovely to find the races being shown, created a great atmosphere! Was a tad chilly so some heaters could be beneficial. Tasty food, and thank you to Chloe for looking after us Good luck for the summer ahead!

"Outdoor Dining "

4
vonireland, Cambridge, United Kingdom 02/05/2021

This was our first post lockdown 3 meal and they really worked hard to make everyone feel safe. Unfortunately the week before there was a big opening event which no draught beer was left! Very friendly staff, I hope they do well.

"Great and Relaxing"

5
zapo65, Manson, Washington 25/04/2021

Great place to stay and relax, enjoy the nature. The outdoor eating was a plus and enjoyable. Great selection of food. I will definitely stay here again. The Staff were Great and helpful. I recommend for anybody wanting to relax.

"Great Stay"

5
Garethboydavies, Cardiff, United Kingdom 11/03/2021

The Quy Mill Hotel is a hidden gem, Charles was so welcoming and friendly, and due to Covid was most helpful in assisting with ordering food via local restaurants. The hotel room was very modern and very clean. Will definitely return when next in Cambridge.

"Festive Break"

5
User 28/12/2020

Super stay, great friendly, helpful staff. Wanted for nothing. The grounds were extremely well kept providing a wonderful photo backdrop. The staff were extremely personable and nothing was too much trouble no matter what our requirements. They were very attentive and due to few residents because of COVID, they joined in with the festive spiri.

"Business Trip "

4
jeremy_hartigan, Chester, United Kingdom 13/12/2020

Evie and I continued our essential business journey on Tuesday with a overnight and meal at The Quy Mill The hotel is situated a short car journey from Cambridge and is accessed via a winding concrete road The hotel itself is absolutely fine but sadly my personal experience did nothing to inspire me Pleasant and clean but nothing much else ? We dined with a colleague and again whilst we all enjoyed the meal it's was lacking anything special I suspect the wet, dark cold nights of December may have tarnished my thoughts of this venue. Nothing to overly complain about but a little lackluster?

"Oasis Near the City."

5
Mark J, Portsmouth, United Kingdom 11/11/2020

This place is an absolute must for both business or leisure. Great location and fantastic facilities. You are made to feel so welcome by Lucy the manager and her team of professionals. The owner should be so proud of his team here and this place is a real asset and a credit to the Best Western Family. Not far from the city and close to the A14 is the ideal location, offering great amenities. Home from home and I cannot wait to stay again. Well done Lucy....and thank you.

"Lovely staff make this hotel"

5
User 01/11/2020

We were lucky enough to win a stay with tea at this hotel for Halloween. The hotel has a lovely relaxed feel to it. We used the pool, which is a great size. The decorated Halloween tea was a lovely treat for our 6 year old and she loved her sweets afterwards. Our room was huge and overlooked the lovely garden. All of the staff were friendly and really make this place. I would definitely stay again. Thankyou, The Smiths

"A Very Good stay"

4
User 31/10/2020

We stayed in October and overall we had a an enjoyable stay. We slept soundly both nights and didn't have any noise in the room (courtyard double room) Staff friendly Double room clean, tidy with extra consumables delivered outside our door during our stay. Easily booked a slot in the pool which is free to use during the stay. Breakfast excellent- good choice and served quickly. Grounds well tended. A la Carte Restaurant- slow service, food not up to scratch for the price paid. Hence why we removed a star. Afternoon tea very basic for what we paid. Basic fillings for the sandwiches- cheese/tuna. Sweet options were good. Scones very good.

"Poor communication with guest and lots of niggles"

2
User 29/10/2020

We stayed at Quy Mill 3 years ago and decided to return. Unfortunately it wasnt up to the standard of our first stay. Staff who checked us in was friendly and helpful. However lots of small issues which alone wouldnt bother us but as whole just left us a little disappointed. Bathroom of room needed serious attention paying to all the scale build up on taps showers and around plug holes just felt unclean. On entering the swimming pool we were told there were no towels and needed to return to room to collect then get reception to replace them. This continued for our two day stay. I did wonder why house keeping couldnt deliver towels to pool directly... no changr of pound coins for lockers despite lockers needing pound coins. Key to room kept failing and had to go to reception on numerous occasions to get it corrected. Breakfast area was untidy with split juices on surfaces and no pastries one morning. First morning poached eggs hard boiled next morning underdone and inedible. On arriving for evening meal no table was available and we had a short wait which was fine however food order and arrival of food took so long we were asked to leave before we had a chance for dessert. Understandable they have to close at 10pm but maybe advise guests the latest you can arrive to get 2 courses in. The second time we turned up for the pool we were told we needed to book despite the previous evening just being allowed to swim and no mention had been made of this at check in again the had no towels. The walls of the rooms in the court yard are very thin and noise levels were high from other quests on the first night we do accept this was not the fault of the hotel. Whilst none of the above ruined our break r felt like it was worth complaining or making a fuss over we just felt it could have been better.

"Relaxing Break"

4
Kath C, Dunstable, United Kingdom 27/10/2020

Great location just off A14 and a short drive from the Park and Ride if you want to visit Cambridge but offers a relaxing break with access to the spa and a variety of treatments if you prefer to stay put. Good food for dinner and breakfast and friendly staff who make you feel welcome. Try the hot stones massage for a truly delicious treat.

"Ran out of beans...."

2
User 26/10/2020

We recently stayed in a standard double room; while the bed was comfortable and the pillows were acceptable; the ceiling fan was held one by a single wire rending it in operative. Similarly the bathroom door would not open all the way due to the uneven floor. The TV in the room was not programmed in so there were not any channels we could watch of the evening time. Similarly the jacuzzi was out of operation and the booking/management of the spa facilities were in disarray. Breakfast was average, I ordered poached eggs on toast with bacon instead received eggs and bacon with toast on top! We arrived at 8:30 (30 minutes into service) and we were informed that they had already run out of baked beans! Disappointing for my vegetarian girlfriend. Despite the dining room being nearly empty we were seated right next to a couple - a) not Covid secure <2m between us! b) it would have been nice to have suitably spaced out diners! Finally tomato ketchup sachets had run out and pastries were NOT in a plentiful supply! Some staff members need to be educated on how to wear a mask (hint covering the nose). Would not stay again .... nor recommend.

"Anniversary Overnight stay"

5
ARV_Travel_Fun, London 25/10/2020

We've just had the most amazing time at Quy Mill Hotel & Spa where we spent the night and the following day celebrating our anniversary. On arrival we were checked in earlier than expected as our room was ready and everywhere adhered to the Covid restrictions, we felt totally safe and the staff were all so friendly and accommodating. Our room was a delight, with a 4 poster bed, laid out with red petals in the shape of a heart (what a sweet touch) and the large bathroom with jacuzzi was a special treat. Our evening meal was tasty, the chef certainly is great with flavour. Sunday morning was greeted with a fantastic breakfast in bed (full English with all the trimmings) and we took advantage of the Snoozy Sunday offer as a bit of an extra lie in. It gave us the room until 5pm and lunch was included. We didn't need the extra time as we booked in for a swim and steam followed by a wonderful 60 minute massage. All in all we've had a fabulous time and are now heading home, fully relaxed and rejuvenated. Thank you for making us feel so looked after. We will certainly return again.

"Weekend Break"

3
User 25/10/2020

Lovely weekend break we enjoyed the spa although slightly concerned there were a lot of people using the pool despite us booking a slot. There should be some changes re Covid as tongs at breakfast and all using the same bottle of water isn't very reassuring. We were also dismayed to have our drinks in the evening brought to us with the waiter carrying them in his hand everywhere else we have been they have been brought on a tray. The same happened with the cutlery. Some of these changes really do need to be put into place for this busy hotel

"Outstanding service, incredibly friendly team who were super professional and couldn't have done enough for us!!"

5
134kerriec, San Francisco 19/10/2020

We chose Quy Mill for our wedding. What a great choice this venue was. From start to finish, it's been pleasure dealing with them. I must give a special mention to Lizzie who has been amazing to deal with and made the whole process seamless. The team during the event were professional and so genuinely warm. It made the whole experience even more special. The food was fabulous, the bedrooms were spotless and Paul and the team were so accommodating and nothing was too much trouble. We had safe secure areas for our party of 15, including for breakfast. The hotel has a beautiful and immaculate garden that we had exclusive use of. The function rooms and garden have good accessibility for wheelchair users too. We also used the swimming pool the next day - again staff were lovely and it was spotless. We literally couldn't have asked for anything more. Thank to everyone who was working that day - you are all so lovely. To the managers of the hotel - you have a great team!!

Michelle Pegg, Sales at Quy Mill Hotel & Spa, Cambridge, responded to this review
Kerrie, what lovely words! Lizzie, Paul and the team loved being part of your special day and are so glad that you enjoyed it. Look forward to welcoming you back for your anniversary!

"A touch of luxury"

5
Steve M, Kettering, United Kingdom 10/10/2020

Staff did an amazing good job to make my stay as pleasant and enjoyable as possible even with the covid measures in place. The restrictions which kept us feeling secure and safe. Food was excellent and room was excellent. Overall highly recommended

"Wonderful afternoon"

5
melo528, Norwich, United Kingdom 06/10/2020

I had a brilliant afternoon in the spa at Quy Mill at the weekend. The staff were friendly, clear Covid instructions and my beauty therapist Emma was superb. My skin feels amazing and I felt completely at ease in the environment.

Michelle Pegg, Sales at Quy Mill Hotel & Spa, Cambridge, responded to this review
Thank you for your comments @melo528, we are so glad you enjoyed your visit! Look forward to seeing you again soon!

"City break option"

3
TheGoodFoodBoy, Crowborough, United Kingdom 04/10/2020

Lovely grounds and facade. Good location outside Cambridge with about £15 taxi ride in. Decent sized room, clean and comfortable. Staff were all helpful and polite and we enjoyed our stay. Decent breakfast but limited food and beverages in evening. Lots of little mistakes by staff become a touch annoying but overall life is difficult under Covid regs. Perhaps slightly overpriced but than again we didn't use the spa so....

Michelle Pegg, Sales at Quy Mill Hotel & Spa, Cambridge, responded to this review
Glad you enjoyed your stay - the restaurant & bar are now fully open so hopefully you will see more options when you next visit!

"Good but breakfast let-down"

3
davidgX7072PI, Newcastle upon Tyne, United Kingdom 03/10/2020

The good things. Polite, respectful, helpful staff. Dinner is good but menu doesn't change much day-to-day. Table service in the bar is good but not much choice. All staff wear masks at all times. But breakfast! OK the cooked food is prepared in the kitchen and served plated. Continental choice though is buffet style with little or no protection from clients' fingers or breath if they forget to don a mask. Multi touch points as well with tongs etc. We pointed this out and the staff seemed to think it didn't matter. Also at breakfast, on day 2 we were told the kitchen couldn't boil an egg. We noticed another customer was told the kitchen couldn't make an omelette. On day 3 we chanced it and asked for boiled egg and an omelette and this time it was served, so overall quality is inconsistent. Everything else was good, but they let themselves down at breakfast.

Michelle Pegg, Sales at Quy Mill Hotel & Spa, Cambridge, responded to this review
Thanks for your comments. We're glad you enjoyed your stay overall, and having read your review we have re-looked our breakfast service and made some changes. We've also spoken with the kitchen (who are definitely capable of boiling an egg and making an omelette) and our full breakfast service has now been re-instated. Hope to welcome you back soon.

"Beautiful hotel in beautiful surroundings"

4
719derekr, Stockport, United Kingdom 27/09/2020

Stayed for two nights in room 2,deluxe King Double Room on a bed and breakfast basis.Breakfasts were really good,very good full English plus toast coffee etcDined on Friday in the restaurant,food was exceptional.On Saturday we dined in the Celtic Bar and had a delicious bar meal. Staff were always pleasant,friendly and helpful.Special mention should go to the operations Manager,Charles who did everything he could to solve a problem with the heating in our room.Also,the young lady with the blonde hair on reception,always smiling,very patient and friendly The weather was atrocious but in better weather it would be fantastic to sit in the beautiful gardens.It is situated in a rural sitting,a £16 taxi ride into the Old part of Cambridge well worth it because parking is virtually impossible Great attention to detail has been paid to making this hotel as Covid safe as possible,hand sanitizer everywhere and tables really well spaced out. I would recommend Quys Mill Hotel and Spa for a relaxing getaway in beautiful surroundings

Michelle Pegg, Sales at Quy Mill Hotel & Spa, Cambridge, responded to this review
Thank you! So pleased you enjoyed your stay.

"A great hotel with a 5 star team"

5
690djh, Norwich, United Kingdom 20/09/2020

We stayed at Quy Mill for my birthday weekend break away, while we were visiting Cambridge. We were very impressed with the personal attention we received from the charming Charles (Operations Manager), Andrew (Waiter Extraordinaire) and lovely Bernice (Receptionist) who all gave us outstanding, 5 star service. Delicious food, a relaxed atmosphere, great spa and leisure facilities too. We will definitely be returning again.

"Quy Mill Hotel"

3
User 20/09/2020

On first sight the hotel looks shabby from the outside but quite nice inside. The approach roadway was in dire need of repairs and the grounds had signs beware of the potholes. We were offered a room on the first floor which was accessed by a flight of stairs. Due to mobility problems we asked for a room without having to use stairs. We were offered a room in the barn opposite which was a large comfortable room. The only problem was the walls were paper thin and you could hear people talking in the next room. Our sleep was disturbed at 1am when our next door guests decided to have a loud conversation and a sing song. Our sleep was also disturbed by a constant motor noise which we found out was the water pump so every time someone ran their tap it sounded like a car engine revving outside our window. This went on for hours. I suggest if you stay at this hotel ask for a room in the main building. This trip was to celebrate our wedding anniversary So was a disappointment. This is not a hotel we would use in the future.

"Nice grounds and clean- but really unwelcoming and rude staff."

2
User 20/09/2020

The hotel grounds are beautiful and feel really nicely secluded despite being so close to the city. The room was lovely and clean and very comfortable. The bar area however felt like it needed a bit of work doing, as it looked disheveled and uninviting. There are horrible brown stains on the carpet which could do with a clean. The staff unfortunately were really rude and unwelcoming which made the whole experience unpleasant. The young lady on check in was nice enough, but the customer service of the other staff was generally very disappointing and not what I would expect from a 4* hotel. The older lady serving in the breakfast restaurant was incredibly rude and brittle to us, over a dispute that turned out to be her error (but did not apologise for). I have worked in hospitality for over 8 years and I would have been disciplined if I spoke to a customer the way she spoke to me. It made me feel really uncomfortable and so I ended up leaving the restaurant without eating breakfast and did not return for our entire stay. I really think the staff could generally be more welcoming, accommodating and passionate about their role and this would make the whole place a lot better quality.

"Not open"

1
Stburton, North Yorkshire, United Kingdom 16/09/2020

We went and I'm afraid did not have a very good experience. The house itself you couldn't go in it was closed. Middle of nowhere and only pizza cooked outside to eat if you like pizza if not your stuffed. Only a outside bar no good if poring with rain. Bad nights sleep with a boiler that sounded like a washing machine on spin all night long on and off right next to we're you we're sleeping. Also when we went in our room there was a man sat on a chair right outside our bedroom window.

Michelle Pegg, Sales at Quy Mill Hotel & Spa, Cambridge, responded to this review
Stburton, thank you for your feedback. The hotel, as you would have been aware, was partially open and offering a very reduced service during July & August with reduced rates, due to the devastating effect that Coronavirus has had on our industry. We made this very clear on our website and 3rd party sites as well as offering take-away service and other options at check-in. I am very pleased that the hotel is now fully open (as from 1st September) with our wonderful Celtic and Lounge bars, the Waterwheel Restaurant and our health club & spa. We do hope that we will be able to welcome you back for you to experience the hotel properly.

"Anniversary Celebration"

5
Paul W, Pulborough, United Kingdom 13/09/2020

Stayed at the hotel on the 12th of September to celebrate 40th wedding anniversary, this was our third visit to the hotel over the last three years , the hotel is in a lovely setting away from the hustle and bustle of Cambridge , set in a rural location , with the hotel building being very quaint , with rooms in the main building and outside are barn type rooms which are all very well appointed, supported by a small leisure center with a nice pool and sauna / steam room / hot tub and Gym The bars and restaurant are very nice with a lovely garden to sit in weather permitting, the food is good quality with a good selection to suit all tastes and requirements, with a good selection of beers wines and spirits , with finally a very good breakfast again to suit all tastes and requirements, The staff are all very nice and the General Manager is very helpful and works hard to meet all the guests requirements and demands, overall a very good hotel to stay and have a very relaxing time

Michelle Pegg, Sales at Quy Mill Hotel & Spa, Cambridge, responded to this review
Thank you for your kind words Paul W, happy belated anniversary! I am delighted you enjoyed your return visit, and we look forward to welcoming you back soon. In the meantime, I will make sure your comments are shared with the team.

"Very Disapointed with the stay"

2
465alanM, Nottingham, United Kingdom 25/08/2020

On arrival everything seemed idyllic as we checked in for our 2 night stay we were told that the inside bar was closed however the outside bar was open so we had a couple of drinks outside but is was too windy ,in the morning our continental breakfast arrived outside our room which was hugely disappointing.We then discovered that the toilet was blocked and informed reception ,We came back later that evening after a fantastic day in cambridge to find that our room had not been cleaned once again a call to reception ,after a wh ile the manager arrived with clean towels tea and some complementary water by this time i was not very happy and made my feelings known ,the manager assured us that he would discount our bill for the inconvenience which we agreed however in the morning our bill was as it was and nothing was taken off the receptionist assured us that the manager would give us a call that day however he never did we have now taken this up with bestwestern overall the hotel is being run by a skeleton staff which lets this place down on cleanliness and hygiene so in our case we will not be returning

Michelle Pegg, Sales at Quy Mill Hotel & Spa, Cambridge, responded to this review
465alanM, thank you for your feedback, which has now been answered via private correspondence.

"Great place, fantastic team, Charles went above and beyond!"

5
simoncrook242, Leighton Buzzard, United Kingdom 23/08/2020

My wife and I booked in for a 2 night stay for our honeymoon. Charles upgraded us to the honeymoon sweet which was amazing and we had Champagne on ice on our return from a busy day in Cambridge. Well done to Charles and his team for going that extra mile and making our honeymoon so memorable. Thanks again

Michelle Pegg, Sales at Quy Mill Hotel & Spa, Cambridge, responded to this review
simoncrook242 Thank you for your lovely words, it was a pleasure to have you stay with us for such a special occasion. We wish you both all the very best for your future together.

"Nice hotel with terrific customer service"

5
Doirefad, Scotland 01/08/2020

We stayed here for two nights and even though the hotel was running a skeleton staff they looked after us really well. The room was lovely and while the restaurant was closed they had a big bar and barbecue set up on the extensive lawn and a live band (quite good too). Perfect social distancing in place as well. It has great parking, easy access to Cambridge and even a charge point for your electric car. One member of staff stood out here. Her name was Amy Reed(spelling?) who seemed to do the work of about 3/4 people! She checked us in, cleaned the rooms, arranged our breakfast and sorted out our accommodation. All with a smile and really good attitude. Staff like that are hard to come by and she is a credit to the Best Western brand. A really enjoyable stay.

"Misleading website and inflexible Manager"

1
TewkesburyLaz, Tewkesbury, United Kingdom 19/03/2020

In the boldest claim the hotel website promises the best rates if booked direct. All comparison sites offered £140 stay. I rang and was offered £155. Only after quoting their own advertised rates was I offered less. Next, having booked for one night, I had to cancel a theatre trip due to the coronavirus and offered to take a credit note for a later date when the theatre reopened. Speaking with the hotel manager I was given no flexibility at all. "Company policy" ie the manager's policy was to forfeit all of the booking.

"Excellent value for money"

4
User 18/03/2020

Staff very pleasant and helpful ,especially Emily. Breakfast and dinner excellent. Upgraded to a very nice room only criticism smelt a bit musty. Unfortunately did not have time to use Spa. Lovely hotel ,lacking atmosphere. For a quiet stay ,ideal. Would definitely stay again.

"Spa makes the visit"

3
User 18/03/2020

Spa makes the hotel worth while. The hotel it self is expensive for what it is. If the “Imagine” spa wasn't as nice as it was I'd if been gutted at spending so much. We didn't eat onsite as £21 for a basic main meal was just out of our price range. The carpet in the room was ruffled up, and it's a shame they offer “bar food” as room service but there's no menu in the room. Was charged £50 for “extras” on arrival, but no mention upon check-out as to whether this would be refunded or when it would be refunded.

"Nice relaxing break "

3
266jamiec, Norwich, United Kingdom 16/03/2020

Visited recently with my wife for a getaway. Check in was simple and, quick. Most staff were friendly and helpful, with only a few perhaps falling a little short...i.e shouldn't be scared to be behind the bar! Room was tidy and well presented. Simple and basic equipment provided too. In terms of noise, despite the hotel being right next to a busy road, we couldn't hear it whilst in the room or inside. Even outside its not that loud really. Overall we had a nice time away in a hotel that's not fantastic but is certainly a nice play to stay or visit for a simple break etc.

"Terrible customer service"

1
User 15/03/2020

I live in the middle east and return to the UK once a year, I booked this hotel as a treat for my mum when I was due to come back in March, we love Cambridge and it looked beautiful and had great reviews. I booked through hotels.com, as I have used them many times. Now with covid-19, I cannot leave the Middle East, so have had to post pone my trip 6 weeks. I reached out to the hotel who told me contact hotels.com, who were incredibly helpful. Ringing them trying to change my booking but they were just advised for me to contact the hotel directly. Which I did, and I initially didn't get a response from the hotel; once I did I was told ‘ you used hotels.com they have to deal with it' I have explained several times that I've already done those steps and have been told to deal with the hotel directly. Yes, I booked a non refundable room, I didn't pre think a world pandemic, I am not asking for a refund, just a change of date and have even said I will pay the difference. It's truly disgusting that I am having to email multiple times just to get a response, and the response from Emmanuel over email is rude, shows he doesn't read the emails properly, and is just unhelpful. I cannot leave my home in the Middle East, soon everyone will not be able to leave there homes, yet this hotel seems to be completely tunnel visioned to this, and as I said my booking agent did reach out to them; more than once, and was only advised for me to contact them directly. At this point the level of customer service is so disgusting I‘m worried about how bad it will be once at the hotel In person. As shown in the photo, Iv had to email Multiple times just to get a response.

"Ideal quality, location and getting into Cambridge"

5
Spod255, Lowestoft, United Kingdom 15/03/2020

Stayed for a weekend at end of February. Clean & comfortable double room as requested with all the facilities you would hope for. Staff always courteous and helpful. Ate in the bar both nights and thoroughly enjoyed our food. Spa facilities reputedly excellent, judging by other guests, some of whom had made the trip especially to make use of the spa. Local Park & Ride (Newmarket Road CB5 8AA) just a few miles away and very good value. Need to book at hotel restaurant if you're relying on eating there. Will definitely return again.

"Below expectations"

3
GPRBOSS, UK 08/03/2020

This is not our first visit to the Quy Mill Hotel. This was a simple overnight whist attending a birthday party. Main issue was room had an overwhelming damp musty smell possible due to a leaking bath/toilet/basin, nothing visible in the room. Would have passed on our views at check out but no one in reception.Might try anther hotel for our next visit.

"Ugly and noisy"

1
AntonioLarcher, Market Harborough, United Kingdom 08/03/2020

Strangely after reviewing the hotel on their website,I was invited at that site to share my review on TripAdvisor. When applying to update nothing happened and a button appeared to “skip this step” Awful stay. I booked online at their website and charged twice . On booking my card details were asked but on check in the receptionist said those details were asked just for reserve purposes and charged again. Tried to call the hotel today but no one answer the phone. Email sent, still waiting... The room supplied was a room for disabled people. Ugliest room Inever seen. After 7:30 impossible to sleep with noise from staff moving garbage containers and guests leaving the hotel.

"A very pleasant hotel"

4
simonablett, sheffield 05/03/2020

The hotel is down a quiet lane right next to the A14, and only about 6 miles from the centre of Cambridge. Although the roadworks in the area can make travel a little painful in peak periods. It's a very pleasant place, with spotlessly clean rooms, and great staff (friendly, courteous, and very helpful). The rooms are a decent size, and nicely appointed (think business decor rather than high-end boutique). The gym is not a bad size, with a fair selection of weights and cardio equipment plus a pool (although I did not try the pool). The only let down is perhaps the restaurant, which has a very limited menu (four main courses and a similar number of starters and desserts). Although the food was well presented, the cooking was not really up to scratch (at least not on the night I ate there). The breakfast however was a far better affair, and well above average for the cost, With a good selection of hot and cold food, and excellent service. I would certainly stay here again, but perhaps not eat in restaurant.

"Hotell"

4
bountyhunter53, Gravesend, United Kingdom 28/02/2020

We stayed two nights at this hotel lovely place comfortable beds friendly staff Had food at the hotel first night very nice but not a lot of it but it looked nice Breakfast was ok and very filling Pool was ok but nothing to write and the changing rooms were cold

"Anniversary weekend away "

5
Tring4, Tring, United Kingdom 23/02/2020

A lovely anniversary weekend away - very touched they upgraded our room because of this . Fantastic room with a huge bed and jacuzzi bath . We are in the bar on the first night which was delicious - rib eye steak and pork belly. Very helpful staff especially on a busy weekend with a wedding reception going on and a large hen party as guests . The spas was packed on Saturday but Sunday much better with a decent sized pool , sauna ,steam room and spa hot tub . Pretty local village and easy trips into Cambridge and Newmarket Would recommend .

"Good location for short break"

4
SteveTritton, Steyning, United Kingdom 22/02/2020

Enjoyed our 2 night stay. Hotel is set back from main road and well placed to tour area. Room was clean and comfortable in separate building from main reception. Leisure facilities good and breakfast was excellent.

"Superb Sunday lunch"

5
PCliveR, Bangor, United Kingdom 21/02/2020

Having been forced to leave our hotel in Newmarket hours before our flight home we sought lunch and were recommended to Quy! As there were sixteen of us we feared there may be no place but were stunned that we were in fact the ONLY people there for lunch. I cannot understand why as we had the most delicious lunch even if those who had the roast beef felt the Yorkies were a bit overdone. It really was one of the very best Sunday lunches in lovely surroundings and the service was equally good.

"Weekend break "

4
bakerjohn1935, Colchester, United Kingdom 18/02/2020

We stayed at the hotel for a weekend break, my friend likes swimming so the spa was well.used. the food was very good at both dinner and breakfast. The room was comfortable and we slept well. Its not far from Cambridge and the grafton shopping centre was busy. When in the area again we will stay at this hotel again

"Romantic Valentine's Day Stay"

5
Alan R, Cambridge, United Kingdom 15/02/2020

We had a wonderful stay at the Quy Mill for Valentine's Day including a treatment at the Spa and dinner in the AA 2 rosette restaurant. The room was spacious with a 4 poster bed and a bath incorporating a jacuzzi. The hotel has lots of car parkign and an electric vehicle charging point. In the grounds, there is the fully equipped Imagine Spa.

"Good location and lovely room "

4
stuttle8, Norwich, United Kingdom 08/02/2020

Stayed here whilst visiting Cambridge for the day. Didn't eat here as we checked in quite late and left early. Hotel is only a 20 min drive to Cambridge itself or only 5 mins to a park and ride which we used. Room was really nice, and had lovely wooden beams across the ceiling. We briefly used the leisure facilities which were okay. Would stay here again.

"Nice quiet spot for a short stay in Cambridge"

4
thebhik, London, United Kingdom 08/02/2020

I stayed here with my wife for a quick weekend trip to Cambridge and the location was great for this, being only a 20 minute or so drive into town. The location of the hotel is slightly off map so requires a sharp turn into what looks like a dead end, but sure enough the signs do lead you to the quite charming hotel. It's set on a large part of land with a little stream flowing so was nice to walk around the grounds. We were greeted at reception by a young lady who to be honest didn't seem at all bothered to be there, and hence the 4 star rating rather than 5. We arrived at 1pm as had less traffic then expected so asked if the room was available perhaps slightly earlier to check in, to which she simply laughed and said no chance as guests likely would have checked out just recently... however for a fee we could check in. In the past a polite refusal but offer to keep any bags in reception is the usual response so was a bit surprised by her reaction. We therefore decided to get straight back on the road into town to enjoy our lunch there and come back later in the evening to check in. This was a much more pleasant experience where the gentleman behind the counter this time was much more polite and decided to give us a complementary upgrade so was certainly a nice surprise. We stayed in room 404 which is in one of the outbuildings rather than the main building and had no issues here. The room was quite spacious and being on the upper floor had a fantastic high ceiling. The bed was super comfy and the bathroom facilities great. The breakfast the next day was great, where you select a dish from a menu (of course went for the full english) and can help yourself to breads / pastries / cereals also. The only complaint here is that 1 rasher of bacon is not enough! We also used the pool facilities also before checking out and these were fine too, nothing amazing but nothing to turn your nose up at either. Overall a great stay for a short weekend in Cambridge that did feel more country than being in the main city. I would certainly go back again as it was a great price, but would definitely class it as a no-frills type of hotel... although thanks again for the room upgrade as that certainly made a difference!

"Great hotel with excellent staff"

5
542ChrisT, Lincoln, United Kingdom 02/02/2020

A first stay at this hotel, but I don't think it will be my last. Helpful, friendly and efficient staff throughout and an obvious focus on great customer service. The room allocated was in the main building and was a four-poster room with lots of features, including a large bathroom. Only minor downside was spotting the sharp left hand bend off the main road, to access the long private road to the hotel. Although fairly close to the very busy main road and the room faced across the formal garden in that direction, the road noise was not a problem at all. Comfy bed and a good night sleep started the following day really well.

"Excellent stay, lovely & helpful staff"

5
User 02/02/2020

Quy mill hotel and spa is a lovely hotel, we stayed in the outbuildings which are lovely they have exposed beams in the ceiling stunning. The room was spacious enough and had a lovely shower. The spa facilities were very clean and at the time we visited was very quiet, had the place practically to ourselves. Will definitely visit again

"Lovely Spa hotel"

5
Justin S, London, United Kingdom 24/01/2020

I stayed here for one night mid-week, best rate was from the hotel itself. i also booked a spa treatment and they matched a Groupon offer at the time. This hotel was perfect for me, and I look forward to staying in it in the Spring when I can enjoy the view and maybe sit outside to eat. All service was first class, and the swimming pool, jacuzzi, sauna and steam room were perfect for a miserable wet, cold and windy night.

"Best western review process queried"

3
User 21/01/2020

Firstly I must query the practice of sourcing Trip Advisor reviews directly via Best Western. When I filled in their review I was also asked to complete one for Trip Advisor. It was not flattering and I was unable to post it. It may be coincidental? I would be interested to know if this has happended to anyone else. The hotel is well located for the park and ride in newmarket Road. My main complaint was about poor value. I paid 128 pounds for a room with a shower and no breakfast provided. On the day of my visit I found the same room at 58 pounds cheaper. Caveat emptor I suppose - but a little consideration would have been helpful e..g complimentary breakfast; If companies in a competitve environment want to keep customers they do need to move a bit and show some interest. This means that I will choose somewhere else on my next visit to lovely Cambridge.

"Top Class Service and Full English Breakfast"

5
User 18/01/2020

This hotel greatly exceeded my expectations. The staff could not do too much to help. Very friendly and homely but efficient. The hotel was very traditional which is a refreshing change and everywhere aws clean. Best breakfast with great service from lovely staff. i will go back here. Good value too. The only part of the hotel in need of a refresh is the spa.

"The food and service is terrible"

2
silviutoma2, Cambridge, United Kingdom 12/01/2020

We waited 15 minutes for someone to come and give us a menu after we were sat down. We decided to go and ask for it ourselves and we were given the wrong menu. We first receieved the dessert before the food and asked to first be served the main. Once the food arrived, the portions were small and the food itself comparable to pub food quality but just very overpriced. I have never had such a bad cheesecake. Howerver, the roast chicken was ok. Stop and grab a sandwich from a supermarket instead..

"Restaurant"

4
Madmazat1, Bury St. Edmunds, United Kingdom 11/01/2020

We called in to have a meal as it was my birthday. We asked for a table for two and shown to a table. The person said she would be back in a minute as she had to do something she gave us a menu. After about 20 minutes my wife went to the bar to ask if some one could take our order. Some one came over and took our order. When the food came it was very good, I asked for some carrots some were gritty (not cleaned correctly). So two hours later we has had our two course meal, not good. service could have been better. What we viewed of the hotel in was very good, shame about to service in the restaurant.

"Nice place to stay"

4
8Angie, Burgess Hill, United Kingdom 07/01/2020

Stayed overnight with a group of friends to celebrate a birthday. All staff were friendly and helpful. Room was average for a double room, clean and comfortable. Nice relaxing bar area.The evening meal was lovely and the service was spot on. The breakfast menu had a great choice of cooked food to order. There was also a continental breakfast area, again we were pleased with both the service and quality of food. Lovely coffee too! We enjoyed our stay and would recommend this hotel.

psimon19, General Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Angie Thank you for your review following your recent stay. I am delighted to hear that you had a great stay and found both the food and service excellent. I will ensure that your kind words are passed on to the entire team. We hope to have the pleasure of welcoming you back to the hotel in the near future.

"Oh dear......... "

1
andrewwV4661NU, Ditchling, United Kingdom 06/01/2020

Our family hired the conservatory for a birthday celebration between Christmas and the New Year. Service was pretty good but the vegetarian food was dire. It is the first time as a vegetarian, of over 40 years, that I have seen a nut roast without any nuts! A nut roast stuffed with a carrot, turnip and a courgette. Enough said. I'm still not sure if my wife's meal was refunded as requested, I'll follow this up with the management.

psimon19, General Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Andrew Thank you for your feedback following your recent stay at Quy Mill Hotel and Spa. I was very disappointed to read that your dining experience fell well short of your expectations. I have ensured that your feedback has been discussed extensively with our Head Chef and following your comments we have reviewed the dish concerned. On a more positive note I am delighted to hear that you found the service good. I would very much welcome the opportunity to discuss your experience with you in more detail. Please could I ask you to contact me at the hotel directly if you are happy to do this.

"Average Hotel "

3
HollyAB1990, Borehamwood, United Kingdom 05/01/2020

Stopped here for the night whilst making a quick visit to Cambridge . From what I had seen online I was really expecting a nice country , cosy feel hotel. However this hotel really lacked this for me. Reception staff and bar staff were friendly , however I just felt they were missing a professional manner. We arrived fairly late so opted for dinner at the bar. We personally found this a little disappointing. My husband had choice the chicken burger however this wasn't available ,so instead choice the Sirloin steak main. This was really quit avenge along with the mild mushroom risotto which was also disappointing and very flavourless . For two small cokes , steak ,a risotto and a side of chips this came to £50.00 which unfortunately didn't warrant the price. It sadly was just very basic bar food. There was a little issue with the ice - the ice seemed to have black spots inside the ice cubes , so we was unable to have ice in our drinks . Our room (Room 102) was well sized . The bed was a good size and comfortable. I just think it lacked the cosy feel - which I really feel it needed. The bathroom could do with a little refresher . We didn't get to experience the spa facility so I'm unable to comment.

"Lovely post Christmas break"

5
User 04/01/2020

My partner and I stayed at the hotel for a couple of nights as a way of enjoying a little break after Christmas and a chance to experience Cambridge. The staff are all brilliant, especially Bernice on reception who was really helpful on more than one occasion. We had breakfast on both mornings and were very pleased with the quality of both the food and service. We tried the pool, sauna, jacuzzi and steam room which were very nice too. All in all we would thoroughly recommend.

"Sorry but its nothing like its made out to be."

1
User 03/01/2020

I very rarely write a bad review but this deserves a rotten one. My wife and I turned up and was greeted by a young lady who I couldn't quite understand and behind me I had two cleaners screaming their heads off at each other.Not a great start! I opened the room to smell a horrible smell. My wife and I both went to bed and then the next morning we looked at the sheets and there was fresh blood on the throw rug and on the door of the bathroom. Not only this the carpets had Bobby pins on it and the carpet was not vacuumed at all. The hallway Carpets were disgusting and the food in the so called restaurant was average also.I appreciate it was a day after new years but I am paying top dollar and I expect better as I believe the standards shouldn't slip. The towels smelt of Chlorine. I wont be staying again. Im very sorry to the team for this review but it deserves this as a minimum.

"Quy Mill: beautiful and convenient"

5
nanders12019, Philadelphia, Pennsylvania 25/12/2019

Quy Mill is a serene place to stay, with an excellent restaurant and comfortable rooms. I've used the spa on a previous visit, and especially enjoyed the massage. The inn is conveniently located between Cambridge and Newmarket, with nearby access to the Cambridge park-and-ride bus service. Anglesey Abbey is close, and a number of people staying at the spa seem to be cyclists exploring the fen country. I've enjoyed my visits, and recommend Quy Mill wholeheartedly.

"Spa treatments good but noisy"

3
tenspeed21, Cambridge, United Kingdom 21/12/2019

The spa, massages and mud treatment for both of us were good but everywhere we went people were having loud conversations so not very relaxing, even the 'relaxation' room was shouty. So not recommended if you want to have some peace after your pampering.

"BELTER"

5
User 16/12/2019

Three, Six, Nine, C H R I S (kissyfurr to some) drank wine, and lots of it too. I'll be honest, I might be drunk writing this, but seeing as it's nearly Jesus's birthday, and that I love the bloke, and personally know him (I love you j-dog), he won't mind me writing this FIVE STAR REVIEW!! Hello to all, and thank you for reading the introduction. This place oozes class and elegance, even if I do not. I loved everything about it. The reception staff were super friendly, as were the bar staff and waiters. I wanted to navigate to the kitchen to kiss the head chefs head, and even though I didn't manage it, I want you all to know that I had every intention of doing so. I have a confession, and it's a bit like Usher's, although maybe not. The VIP ropes outside make absolutely stunning belts. Prada, Versace, Gucci - No thank you, mum. I've discovered a new trend. I usually rate myself a meagre 9.5 / 10 but after that wardrobe upgrade, I was a 10. Do not fear, because they were placed on the table by the end of the night, ready to connect to the poles once again, although I want to be very clear - one had no clippy thing - which meant that not everyone could look as suave and handsome. I LOVE YOU ALL! Anyway, breakfast soon. I still have time to kiss the chef. It's a life long goal of mine. Aw-rev-Wa (my french is improving). Thank you to all the staff once more, and also the lovely building. It must be listed. Is it? If it's not we should list it. Goodbye again.

"Buy gift voucher"

5
Cyril M, Stowmarket, United Kingdom 11/12/2019

We arrived at the the hotel to buy gift for Christmas, this was 2 night package BB this is inclusive to use spa facilities. Reception was very helpful and friendly but confusion all started when I ask to buy this gift and pay. The website was down, now I must admit every body done their best and I got the voucher. In the mean time the owner came by and enquired was things OK and gave me a guided tour of hotel which in my opinion is very brilliant, so it seems he hotel is well worth visiting which we definitely will

"Simply Lovely Hotel"

5
User 04/12/2019

I had the pleasure of staying in this hotel a few weeks ago. It was a delightful stay. The hotel is charming and has so much character set in a pretty and peaceful area. This combined with accommodating staff and delicious food it was the perfect place to recharge my batteries.

"Too much ado about nothing"

2
User 03/12/2019

Non disabled friendly Untrained, frazzled reception staff invading room while I was there and opening wardrobe while my stuff was there. Lovely kind cleaning team Good party venue, but don't stay there!

"So many delights!"

5
Mark H, Hartlepool, United Kingdom 03/12/2019

This place is quiet and relaxed and ideal to wind down after a hard day. The food is an eclectic mix ranging from pub style specials to gourmet offerings - and the bar offers a range of festive specials such as gingerbread martinis and mulled cider. The new owners are clearly spending some cash on the place which, despite some consequential inconveniences, is a good sign. I didn't try the spa or pool - the bar was too inviting! And the breakfast omelettes are amongst the best i've eaten. Roll on the New Year and another trip to Stow cum Quy.

"Disappointing"

1
User 02/12/2019

Had an overnight stay with some friends. Reception was pleasant and informative. Our comfortable but small room was on the second floor and there is no lift in the main building, but not a problem for us as we had limited luggage. Sadly the dining experience fell very short and this is the reason for the 1 star. We decided to eat at the hotel as there appeared to be little else around without a drive. Whilst the Maitre'd, Connor, was very accommodating and apologetic, the food was barely warm despite the long wait between courses (there were only a few diners too). The menu was limited, which usually promises a good standard with fresh food. Not so here. Breakfast was similarly disappointing and the service, whilst friendly, was poor. Previous reviews had praised the restaurant but we found nothing to commend it.

psimon19, General Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Barbara Thank you for your feedback following your recent stay at Quy Mill Hotel and Spa. I was very disappointed to read that your dining experience fell well short of your expectations. I have ensured that your feedback has been discussed extensively with our Food and Beverage Manager and Head Chef. We have recently recruited a new Head chef into the business, he is in process of reviewing our menu offering in all areas and we will have an exciting new dinner menu available in the near future. On a more positive note I am delighted to hear that you were well looked after by both Connor and our Reception team. I will ensure that your kind words are passed on. I would very much welcome the opportunity to discuss your experience with you in more detail. Please could I ask you to contact me at the hotel directly if you are happy to do this.

"So dissapointed"

1
User 01/12/2019

A Christmas family get together was spoilt this weekend by the poor food and service at Quy Mill. Our Christmas dinner food was poor bearing no relation to Christmas at all The starter was acceptable ( just ) it was very small. I had ordered the beef but it came as a look alike potato and beef croquette a few veg and gravy and the Christmas pudding was a small portion of a black pasty substance, I found no hint of fruit nuts or cherries in it . It was topped off with a very small squirt of cheap very sweet squirty cream YUK !!. All the christmas crackers on our table of 10 had the same joke in them ! Our room was OK although very hot and stuffy and dificult to turn down the heating. Breakfast was unbelievably bad. we waited over 45 mins to be served , when it came it was wrong and everyones was cold. Not what we expected from an hotel which proudly displays in reeption that is has 4 silver stars awarded by the AA. The AA hotel inspector obviously didnt have the same experience that we did. To conclude, I have never been there before and it is unlikely that I will ever visit again. Very dissapointed

psimon19, General Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear 470joya Thank you for taking the time to review your recent experience at Quy Mill Hotel and Spa. Naturally I was very disappointed and concerned to hear your feedback. I would very much welcome the opportunity to be able to discuss your experience in more detail. If you would be happy to do this please can I ask that you contact me at the hotel directly.

"Overnight break"

4
Maggie P, Derby, United Kingdom 21/11/2019

Stopped here overnight on a long journey to stay with friends very pleasant bedroom with good facilities. Breakfast was served across the courtyard in the main building. All the staff I came into contact with where polite friendly and pleasant

"What has happened to Quy Mill?"

2
paulandtrudie, Ely, United Kingdom 13/11/2019

4 of us had lunch in the bar today. Bitterly disappointed! This used to be our 'go to' place for good food in a nice environment - not any more. Bar area looks really tired & totally characterless. Food overpriced & not up to scratch. One of our friends had slow cooked pork belly which had a good inch of flabby fat on top & very little meat underneath. My (solitary) Thai fish cake came with a really small bit of salad - & at £15 felt totally ripped off. We had a moan & the pork dish was taken off the bill but we will not be returning. Felt quite sorry for the front of house staff - their service was the only decent thing about it!

"Some quite rude and uncaring staff and a room infested with flies "

1
User 13/11/2019

Although some of the staff were lovely and the restaurant is quite nice (although inconsistent in quality), a few of the young staff members are rude and really struggle to act as though they care at all. My room was on the forth floor and was infested with flies. Like the noisy ones that fly around really aggressively. The sheets also had black marks on them. I mentioned to the staff and the next day the sheets hadn't been changed and there was an extra fly in the room! I killed five by the end of my four days and there were still four alive in the room, I half expected to find a dead cat behind a wardrobe or something as the window was never open, but they seemed to be coming from behind the bathroom mirror strangely. It could be nice but is overpriced and I wouldn't recommend. Unless you are a spider.

"Great staff, great food and great treatments"

4
donsfan1983, London, United Kingdom 10/11/2019

My wife and I booked last minute for a spa and hotel deal for two nights. The staff were friendly and helpful - especially Andrew the maitre'd who also had a terrific sense of humour and treated us as people and not another set of covers to serve. The treatments at the Imagine Spa were excellent and, although there were a couple of errors on the bill at check out, it was a wonderful experience and we are already planning to visit again next year.

"Bland and soulless"

3
User 05/11/2019

The accommodation was comfortable but too hot and difficult to cool down. Car park security lights were intrusive and difficult to black out at night. Food was good and the staff were pleasant but the public areas of the hotel were bland and soulless with the atmosphere of a care home and not a warm and cosy hotel. We did not experience the spa.

"Quiet and remote location"

4
Ian F, Stow Cum Quy, United Kingdom 04/11/2019

Despite the ongoing roadworks on the main road the entrance and rooms were quiet. Tidy and well maintained. The food was good and warm and fresh. Breakfast was well displayed and tasty. Loads of staff who were standing around a lot.

"Could be lovely"

1
User 29/10/2019

Unclean. If it's not clean, you have nothing. Absolute bare minimum you expect a room to be clean. Otherwise staff friendly. Bar / dinner serving disorganised, my food came in 10 minutes when people were complaining of 40 minute waits. Potential to be so much more.

"Lovely hotel just outside of cambridge"

5
User 28/10/2019

Came here with a few friends and we enjoyed it throughly. It was clear the hotel was busy as there was a wedding on however the staff were all smiling despite a set of very difficult customers who seemed to really enjoy complaining! We ate in the bar at lunch and although the food took a while to come the lady on the bar made sure to go and check and let us know how long it was going to be. We came back after a long day in cambridge to eat dinner in the restaurant and once again although the food took a while to be made Andrew was excellent at making sure we were well looked after. Overall the stay was great and we will certainly be returning! Thanks quy mill.

"Nice place but !"

2
jetdude2018, Cambridge, United Kingdom 27/10/2019

I was invited as a quest to a wedding at this hotel it's ideal for a wedding but they did have another party I a adjacent room which meant food came through bar and dance floor the staff were young disorganised and need some training on politeness and bar management the drinks are eye watering expensive I did not stay overnight so I can't say what the rooms where like .

"Clearly not up to scratch on hot beverages!"

1
fabbster, Newmarket, United Kingdom 27/10/2019

Buddy and I (cyclists) dropped by this morning for a much needed hot beverage on a cold morning. We proceeded to ask the (young) man if he knew what a ‘flat white' coffee was ‘ well I can try' was the response! Being charged £3.50 for a cup of coffee with a side order of frothy milk was not the beverage I asked for! Not impressed by the first beverage we elected for tea instead - no earl grey in a spa hotel! So we paid £6.75 for two beverages that were both poor..... My wife has organised a work event here - I may suggest she reconsiders!

"Much improved since my last visit"

5
User 26/10/2019

I have stayed here before and was bitterly disappointed with checkin, cleanliness, service, restaurant and health and fitness suit. I was much happier this time and while I didn't use the restaurant or the fitness suit all other areas had significantly improved.

"Relaxing Spa with Countryside Feel"

5
personal-perspective, Oxford, United Kingdom 23/10/2019

This hotel is made up of several outside buildings/lodges each containing 5-10(ish) rooms making it very quiet and private, and gives the feel of being close to nature and the countryside. The rooms are large and spotlessly clean, with bath, shower, flat screen TV and a good range of teas and coffees. The dinner in the main hotel was very tasty. My recommendation would be to try to the Dark Chocolate Orange Brownie, it's not bitter like dark chocolate but the orange sorbet gives a wonderful, refreshing, sharp kick. The hotel itself has extensive outside space with a pond, complete with fish. Breakfast was lovely and included a range of cereals, toast, juices, cold meats, fruits and a main. The spa was lovely and quiet with about 6 people in there, on speaking to a local this was apparently fairly busy for that time of day (9am). The indoor pool is a lovely temperature and is set in a building with oak beams and long glass windows allowing natural light to pour in, creating an airy and relaxing vibe. Around the pool you can find a lovely spacious hot tub, sauna and steam room as well as relaxation loungers looking out at the trees. My only complaint is that the ‘double bed' was 2 beds pushed together, we didn't realise until the morning that they could have been clipped together as assumed that if they could be they would have been prepared that way before we arrived, so they were moving apart all night and also when they were together the join was quite uncomfortable. The actual mattress was comfortable enough though.

"Keeps getting worse"

2
Paul G, Aldbourne, United Kingdom 23/10/2019

Have been staying here for 2 years. Initially very good, friendly efficient service, interesting menu and reasonable range of amenities. All has changed and not for the better. Unlikely to return in near future

"Awful! Avoid!"

1
User 17/10/2019

Awful food service! Burnt food, undercooked meat and overpriced. ‘Monty' the reception desk manager was the only available staff to talk to and he was rude and unhelpful when we discussed our experience his response was “well that's your opinion” Such a shame as the venue is so lovely. I won't be returning for another disappointing meal.

"Would not return or recommend"

2
User 15/10/2019

Stayed here for 3 nights whilst dealing with some family business. Catalogue of problems 1st morning after husband had his shower it stopped working. We were due out early for appointments so I had to just have a wash. Reported it to young boy on reception at 8.30am We did not arrive back till 10pm. Shower still not working and no record of it being reported. We moved rooms and on 3rd night we were woken at 4am by loud banging so no sleep and 7 hour drive home. Breakfast was then charged at £25.90 each for continental breakfast. Most staff were inexperienced and unprofessional. Only plus bed was comfortable. Would not return or recommend.

"Great vegan food!"

5
User 13/10/2019

The Food was fantastic! The grounds are beautiful! Great wedding venue! Would definitely of had experienced bar staff on especially for a wedding Waiting 20 minutes for a drink is toooo long, but apart from that it's a great venue.

"Didn't sleep a wink"

2
User 07/10/2019

Booked as a relaxing birthday treat. Room was lovely and the spa was acceptable though not many loungers available. Also strange that conditioner was not provided when guests are likely to get chlorine in their hair - no choice but to put my hair up for dinner because it was like straw. 3 course dinner was lovely. Main complaint was that we were unable to sleep. There was a wedding going on that was loud. The room we were in had a door that rattled loudly when anyone entered the building through the outside door which woke us up around 6 times throughout the night. This was so loud I kept waking up bolt upright in a panic thinking someone was trying to break in. We then had no choice but to wake up at 7am because of people coming and going in the morning. Upon complaining at the desk, were told that they would let the estates team know. Very unsatisfactory response. Entire night sleep ruined and back to work more exhausted than when I arrived. Was not a cheap stay either. Will not be recommending. Definitely avoid Room 202.

"Excellent"

5
User 07/10/2019

We attended this venue for a wedding. The accommodation was of a very good standard with a spacious, clean bedroom. The staff we friendly and helpful. The room for the wedding was stunning with a feature ‘mill wheel'. The gardens were a mix of formal and informal, ideal for photography! There was an extensive breakfast menu and the food provided for the wedding reception was excellent.

"Beautiful location with inexperienced staff in all areas"

2
User 30/09/2019

Food cold not as described on menu Staff take incorrect details at booking like telephone number and email address Room very noisy Very slow service in restaurant and bar Not at all what you would expect from a Best Western Premier

"A nice hotel that just needs some slight changes "

4
User 15/09/2019

A nice hotel that is about a 15 minute drive from the centre of Cambridge. It's set back from the road so lovely and quiet - but beware it is a wedding venue fav, so at weekends it can be busy. The rooms are nice enough, however, they didn't shout luxury. We found the bed a little hard and the quilt seems like it had been washed in starch it made that much noise when it moved. The Celtic bar is ok. There isn't much to be said about it as it is only perhaps 5m x 5m in size. On the night we were there, a wedding was being hosted so staff were in and out all the time and the waiting time for drinks was fairly long. The lighting in the Celtic bar is so bright too that it isn't the sort of hotel bar where you can spend a few hours to be honest. The spa facilities are free for guest use. Good, clean pool with a nice jacuzzi and steam/sauna room. Breakfast was good. A help yourself continental range as well as a cooked breakfast. This is a lovely looking hotel with some stunning villages nearby. With a little bit of work on small areas it could be a top hotel. Thanks

"Very disappointing"

2
User 14/09/2019

Despite being assured of a quiet room, we were underneath the office. The office had two doors which slammed constantly from 8am and we could hear every footstep. A word with the Manager worked on the first night (at 10.30pm) and then we had to speak to the office staff the next day. We were unable to book dinner the first night as the dining room (very small) is open to outsiders. The sparsely furnished bar area absolutely reeked of fish and was very unpleasant. Breakfast on the first day was cold. On the third day we had to send it back as it was obviously not freshly cooked. On the plus side it is very convenient for Cambridge park + ride and our room was clean and comfortable.

"Super long lunch Swim and massage (five hours)"

4
Alison M, Newmarket, England, United Kingdom 11/09/2019

This was a treat and nearly five stars but for the couple of easy errors . That is to say , on another day it could be a five star. I arrived and paid for myself and my daughter and another friend yet to arrive....She arrived and paid again( this was remedied later) The other minor problem was that we asked for three of the same dishes and two to be minus capers, they duly arrived with capers....Again swiftly remedied. Enough of the negative and on to the positive. We swam and jacuzzied and lounged in the beautiful lounging room with a view of the fen, we then lunched and relaxed and swam a bit more . I include some pictures to speak the words of praise about the generous fresh lunch we had. My half hour massage was super relaxing and I felt I was in the hands of pros . My daughter reported the best hot chocolate she had had in a long time , she is an expert on this subject.

"lovely stay"

4
trixytwoo, Grays Thurrock, United Kingdom 08/09/2019

was unsure what to expect as mixed reviews but very happy with our stay, room was really nice, clean and modern, bed was comfortable, bathroom nice (apart from the jets not working in the bath- this does need to be addressed). cot was ready in our room for our little one, ready as requested. pretty gardens and nice pool and spa area too. Pool warm, Jacuzzi working and nice and hot. staff polite and helpful. nice breakfast area and continental buffet, but the full english breakfast that was cooked from the kitchen was not really up-to standard, some of it was overcooked and scrambled egg very runny. having said that we would definitely return again :)

"Had so much potential... "

2
478jennih, London 04/09/2019

Stayed over as we had a wedding near by. On arrival we were greated by what looked like 12 year old boy on reception, not very polite nor welcoming. We decided to have lunch at the hotel, we sat in the garden as the views and the weather was stunning. When ordering food I was told the card mashine wasn't working however I could pay at the reception, however when I was shown round to the reception desk it felt like I was asking for something very inconvenient and I ended up saying to make it easier for the staff I would just pay cash!! Food was lovely although salad looked a bit tired. Later that night my husband had food poisoning, and I'm convinced it was down to the eggmayo sandwich he had at lunch. On a positive note rooms where good and beds were very comfortable. Spa facilities were excellent and the hotel itself was lovely. Just a shame that the hotel staff were poor and needed some training in making the guests feel welcome plus needless to say the food was something else!

"My rating is for the spa"

2
Gnome41, Cambridge, United Kingdom 04/09/2019

On the many occasions I have used the spa my experiences have been very mixed . All too often one or other of the facilities has been out of commission which is most annoying The showers in the gents changing room are preset at only one temperature and cut off every couple of minutes . Penny pinching reminiscent of at best a 2 star hotel not one that is reputed to be 4 star . The changing rooms are dirty with old wet towels lying around and floors swimming in water . Overall I am unsure of the cleanliness of the spa and would not recommend it

"Nice location"

3
User 04/09/2019

Nice hotel, spa/pool & gym is small and prices have trebled for membership in 2019 for gym and pool access. Will not be joining again. Fine for a coffee or drink outside in well kept gardens. Often full with wedding parties or out side functions in marques clogging up the small car park.

"Disappointed"

2
BernardP316, Southampton, United Kingdom 03/09/2019

We came here with high expectations of a lovely two day stay in a spa hotel, meeting up with six other members of my family. What could be nicer than an old watermill converted into a luxury hotel? The hotel reception staff were excellent, but we then found our room was in an annex to the hotel, in all honesty what reminded me of the type of huts you see in a prisoner of war camp! Whilst reasonably comfortable, the room was small and stifling hot. The "air conditioning" consisted of a roof mounted fan with an additional fan stored in the wardrobe. This was quite inadequate and made sleeping very difficult because of the noise of the fans, and the lack of cooling. There is also quite a lot of noise at the hotel from the nearby dual carriageway, so a quiet drink in the outside area was not possible. We had booked dinner at the hotel for all eight of us and despite our small, stuffy room we were looking forward to this, only to be disappointed by very pretentious and over-priced efforts at "nouvelle cuisine" (don't go into the restaurant hungry!). Breakfast was no better, and the effort at cooking eggs Benedict was poor. I hate giving bad reviews but you have to be honest with how you feel. I am really sorry we hadn't found a good B&B in the area as this would probably have served us much better.

"Mary Celeste comes to mind. Non existent staff."

2
Trek589757, Bristol, United Kingdom 30/08/2019

Arrived after a trip to the local National trust house for a drink and a bite to eat, usually the service is good but this time when we arrived there seemed to be no staff around apart from one person on reception for the hotel side. We walked around for a while and in the end thought we'd sit outside, expecting someone to come and serve us, one member of staff came out to clear a table, she must have noticed us but no acknowledgment. So we sat for a few more minutes, when I went back in to see if I could find any staff, there was just one person at the bar (same member of staff who had come outside, serving some people from one of the function rooms... as there was no one else around we decided to leave without making a purchase. Not very good at all especially is this is supposed to be a four star establishment.

"Excellent small Spa"

4
User 27/08/2019

First trip to the I must admit I am impressed. Its quite small for a spa but has a hot tub, pool, steam room and sauna. Treatments are a plenty and after having one of the best massages of my life I can guarantee I will be returning. The food department needs to sort itself out as we had a few problems but excellent reception staff soon sorted it. I will be returning :)

"Family weekend stay"

3
macthevoice, Brentwood, United Kingdom 27/08/2019

We stayed here as a family for the weekend. Our rooms were fine. Comfortable and large enough to cater for all 5 of us. We ordered drinks and sandwiches at the bar. Unfortunately the young bar staff were not up to date on which drinks were available. Prosecco ("Oh I am not sure if we have that"... they didn't). Sauvignon Blanc ("Oh, I will have to check"). I was a little underwhelmed by the quality of the sandwiches considering the price. £14.50 for a club sandwich! They were single decker and not toasted and did not have any egg in them as advertised. This was rectified by the chef who obligingly sent out two fried eggs on a saucer! Pre dinner drinks... £14.00 for a glass of Prosecco!! Thank goodness I didnt buy it at lunchtime as well. Dinner was very nice.However, again the prices charged for the average but not fantastic food were far too high. It took over an hour for our main courses to arrive. Oh well, at least they had found the Sauvignon Blanc by then. I was hopeful that Breakfast would be straightforward but on the first day we had to send back two plates because the poached eggs were hard and the food was cold and on day two we had to send back another two plates. We were told that they are waiting for new chef to arrive. Well... dont charge West End prices until he does. I know the general manager has only recently taken over this hotel and I wish her luck. I am sure this could be a fantastic hotel but it really needs to sort the basics out first.

"My Big Birthday Party"

4
kaianga, Sevenoaks, United Kingdom 27/08/2019

As part of a recent birthday celebration six couples including myself stayed two nights in the hotel, and had dbb on one night and bb on another. Hotel has a nice position although you can still hear the main road in the distance. Pool and Spa facilities were very good, and staff including Monty (Reception Manager) and Madison (Night Duty Manager) were both very professional, helpful and very welcoming. All rooms were were comfortable and spacious (we upgraded to executive rooms) but in the block opposite reception rooms 101- 112 had no air conditioning, so were sniffling hot. We had dinner in restaurant "Old Mill" which was very tasty as part of package although people with larger appetites will find portions on the smaller side. Breakfast was excellent and a mixture between buffet and silver service. I would recommend this hotel if you want a quiet trip away in a an excellent location for Cambridge and local sight seeing.

"Nice relaxing break"

4
IloveIbiza_10, Westcliff-on-Sea, United Kingdom 27/08/2019

Stayed here for one night just to relax and to explore Cambridge. Nicely situated off main roads. Room small but comfortable. Good air conditioning system. Nice grounds. Spa area clean. Would recommend if you want a relaxing break. Only downside is that there were no tables set outside for breakfast on one of the hottest days of the year.

"Lovely Afternoon Tea"

5
mollyb997, London, United Kingdom 21/08/2019

I visited Quy Mill with my partner and parents for an afternoon tea treat! We had such a lovely time. It's a shame there weren't macarons available for the cake selection. But nonetheless we really enjoyed ourselves. Service was the right pace, everything freshly cooked and you can take your time eating, very accommodating to any changes. Three of us had the traditional afternoon tea and my partner went for the gentleman's tea! He said it was lovely (though he was a bit jealous of our cakes and had to try some). Although it is £18.95 each, it is a lovely, quiet atmosphere and a good treat if you're staying/using the spa or just looking for a fancy meal!

"Lovely hotel"

5
Gillian K, Bodmin, United Kingdom 21/08/2019

Quy Mill is conveniently situated off the main arterial roads. Staff friendly, efficient; restaurant excellent; lovely setting and gardens; did not use the pool / spa but would if we returned another time.

"Underwhelming "

2
75sel, Ashford, United Kingdom 18/08/2019

Thought I'd treat ourselves to a nice hotel for a local event. Wish I'd booked a Premier Inn instead! The welcome was a bit frosty. For £175 we had a small, stale smelling room which wasn't anything special. The newspaper didn't arrive in the morning and the receptionist didn't seem to care. I wouldn't have either, but would have expected some effort considering how expensive the stay was. Breakfast was OK but nothing special. At least the room had air con and the bathroom was nice. Wouldn't recommend staying here.

"A disappointing stay, overpriced and poor service"

3
946denisee, London, United Kingdom 17/08/2019

Was looking forward to a relaxing night away at Quy Mill. Hotel is very well situated for access to Cambridge city centre, Anglesey Abbey and Milton country park and Newmarket Racecourse. On entering the hotel, the front entrance was untidy and carpet needed a good hoover. We waited at the reception desk to check in and was given our room key. The room was traditionally decorated and overlooked the stream, however there were several stains on the carpet and the bath, panel and toilet was unclean, which was disappointing given the price of the room... £162 a night. We decided to have a browse around the spa area, which seemed busy and there was a lack of places to sit around the pool as these were reserved with towels. We decided against using these facilities. The gym had a good array of equipment for use. Following this we decided to visit the bar area for a drink and a bite to eat. The bar area appeared tired and in need of some life, somewhat reminded me of a residential home, with no character or flowers on display. We ordered two coffees and some sweet potato wedges. The coffees arrived in minute cups, especially as one was a latte and was luke warm. We reported this to a waitress, when one became available and the cold coffee was resolved, although the coffee cups were described as ‘standard', for almost £4 per cup, you got two sips at most. This was followed by sweet potato wedges, in a little frying tray. We had to ask for a plate...and sauce which seemed like a lot of hassle to the waitress. Bed was comfortable and tea and coffee facilities in the room were appreciated. The following morning we arrived at the breakfast area, to find a very flustered waitress who told us on several occasions ‘she would be with us but she was very busy and wasn't sure if she had a table'. After some time we were seated, and on route shown ‘the continental area', although the table was not fully set and we were shouted across to ask if we would like tea or coffee... which was far from a relaxing dining experience. The chairs were heavily stained and the table sticky. The waitress, who appeared miserable ushered a young man to our table to take our order. We questioned him to write the order down but he ensured us of ‘his brilliant memory', although this later appeared to be anything but brilliant... as our orders were completely wrong. Regardless of the order, you really don't get much breakfast for your money here and the look on the main waitresses face, it was safe to say we wouldn't risk making a complaint. We were keen to make a swift exit after breakfast and on check out, we weren't even questioned ‘how was your stay?'. It's a real shame that this was our experience at this hotel, as paying a premium rate to stay in a sought after city, our expectations were far from met. I wouldn't recommend staying here, you would be better off spending your money at a budget hotel, in the city, as you'll probably receive better service.

"Absolute joke!"

1
Travelbug8344, Manchester, United Kingdom 14/08/2019

This place seems to be more of a conference hotel than a regular place to stay. I asked where the restaurant was at 7:30pm and was told that as there were several large groups they weren't taking and more “bookings” even for guests. Complained to the manager who say they might be able to fit me in but I would need to wait at least an hour. Went out to a local restaurant instead. Dreadful service - if I stay in a hotel that advertises and promotes its restaurant then I expect as a guest to be able to eat there!! Will never stay here again.

"Had to repeatedly hunt a waitress down to sort things and then to pay"

2
Kerrie T, Cambridge, England, United Kingdom 13/08/2019

Went for afternoon tea as a gift for a friend on her birthday. Lovely location but food was mediocre and really poor service. Repeatedly needed to go wandering around for a waitress to sort out an incorrect order, get butter to go with the scones, to get milk etc. I couldn't find anyone to get the bill so asked at reception and was told "You'll just need to find someone" so I went wandering around the whole restaurant and bar area again and eventually found someone. Really disappointing but thankfully had good company so that made up for it!

"Overpriced food"

2
dwalke412109, Nottingham, United Kingdom 12/08/2019

Overpriced food, not very friendly staff, threadbare chairs in the bar area, stains left on the sofa bed, pool area nice, good location. I am still waiting for the manger to get back in touch with me.

"Should have been better."

2
Richard D, Manchester, England, United Kingdom 12/08/2019

Pleasant location with plenty to commend it. The spa was reasonably well-equipped (opening times are shorter at the weekend). Reservation as made through Booking.com with quoted for 3 people, however, on leaving I found that I have been charged for the extra bed! Most disappointing was the cooked breakfast which we were still waiting for 40 minutes after ordering (despite reminding them). Ended up having to leave as I had a train to catch. Will sty elsewhere when visiting the area in the future.

"Nice hotel but service not up to scratch"

2
User 12/08/2019

Only a single night's stay at eh weekend. Business and sight-seeing in Cambridge combined. Hotel is in a rural location about 4 miles from Cambridge. Room was clean but a bit small with the third bed added; and extra charge of £20 was made for this even though I was quoted for 3 at the time I made the booking. Spa facility is good but opening times are shorter at the weekend. which may disappoint some. Breakfast was a big disappointment. Made out order and then waited for cooked food to arrive. After 30 minutes I enquired where it was; waitress went to find out, did not come back! After a further 10-15 minutes I had no option but to leave as I had a train to catch. Other tables similarly affected. Manager did not seem to think it particularly serious. Bill was refunded (pointless, really given the unexpected charge for the extra bed!). Would stay elsewhere next time.

"Visiting friends and Cambridge "

5
Culture632554, London, United Kingdom 09/08/2019

Thank you all very much for a great 3 night stay. You all were very helpful and polite The housekeeping team really keep the place spotless. Good menu both the bar food and fine dining. We never used the Spa or pool but we'll be back in 2020

"Pleasant hotel "

3
dan1981brum, Birmingham, United Kingdom 07/08/2019

This hotel was pleasant enough, the grounds looked lovely. Didn't get chance to try out the spa. Our room was in a separate accommodation block and was nice although very hot as there was no air con and a poor and noisy ceiling fan. It was a comfy stay and the location was great, we used the park and ride nearby to get into Cambridge. We ate at a lovely pub nearby. The soundproofing needs improving in the accommodation area. We could hear every footstep in the corridor outside our room so didn't feel very private with the room being compact and the bedroom door leading straight onto the main corridor. Breakfast was superb though. Cooked to order and high quality.

"Quy Mill Stay August 2019"

5
Ang5T, Seamer, United Kingdom 07/08/2019

This was my 4th visit to the Quy Mill hotel, each time I have found the stay enjoyable, the staff are extremely friendly and polite, the breakfasts are cooked to order rather than buffet style which is great they are fresh and hot! The rooms are very nicely decorated, the grounds are fantastic especially during the summer months, a nice walk around before dinner in very cared for gardens. I wouldn't hesitate to stay there again on business or pleasure.

"Good place to stay if visiting Cambridge"

4
tony2mayston, Buckingham 01/08/2019

My wife and I spent two nights here while visiting Cambridge.Good location owing to its close proximity to a Park and Ride(Cambridge is very difficult for long term parking).No experience of the spa but the hotel offered good accommodation in the room where we stayed.Spacious,clean and well serviced.We did not dine in the hotel apart from breakfast which was average for a 4 star.We were surprised at the bar prices,£11 for a glass of NZ wine seems a bit steep to me.Stow cum Quy is a quiet village not far from the A14 main road and about 2 miles from Anglesea Abbey which is a popular NT attraction

"Mixed thoughts and expensive"

3
Chris G, chesterfield 31/07/2019

Booked 3 rooms for our son's wedding in the local area. 2 Standard & one Exec Initially thought that over £400 for 2 nights B & B was a bit pricey but what the hell for a special weekend. Indeed the 'Executive' was £455 This then set expectations quite high and, whilst the 'Standard' rooms were very acceptable - light, airy & with Aircon, the Exec model was dark with only 1 small window, hot (it was a hot weekend) with no Aircon. A ceiling fan and desk fan were supplied but made it really quite noisy as needed to be full on. The 'Suite' next door had an aircon unit and the block itself quite modern so not quite understanding the omission for so called 'executive' standard. The floorboards were VERY squeaky ensuring that should either of us need the bathroom in the night, the other was awoken - the wedding night was a little better but only due to champagne. The squeaking next morning certainly didn't help the head! Breakfast and staff/service all good - just our room a disappointment considering expectations relative to cost.

"Just not good enough"

2
V9639CCrichardd, Oxford, United Kingdom 30/07/2019

Regrettably my wife and I had booked a 4 night stay in a superior room at a cost of £195 per night (b&b) in this supposedly 4* hotel. It might have been once been worth 4 stars but not now in our experience. It is so poor that it is difficult to know where to start. We learned on arrival that the hotel had recently changed hands and was now part of the Best Western Hotels Premier collection. It might have been good if they had contacted us prior to our arrival to tell us of the change. Our superior room was dark and dingy. The carpet in the room was badly stained and ill fitting. Some of the chairs were also stained. The furnishings were well past their sell by date and there was too little drawer space. In the bathroom there was mould growing on the grouting. There was what could have been a delightful private terrace. It had not been swept and the chairs needed wiping before they could be used. Late at night we discovered that the sound proofing between rooms was non existent. The furnishings in the Mill House restaurant were just disgraceful. Old, worn out, tables not properly wiped, and it is clear that nobody has looked at the top of the dado rail for some time. Thick with dirt. The Celtic Bar is no better. Totally knackered furniture. They won't serve sandwiches after 6.00pm. Any 4* hotel worth the name will provide their guests with sandwiches at any time. On our 3rd day we left the hotel around 9.30am and arrived back at 4.00pm only to find that our room had not been valeted. The Housekeeping Manager was very aggressive. The room was quickly prepared but was not vacuumed, the bed not properly made and the cups and glasses not washed. The only redeeming things were some of the staff, especially Andrew in the restaurant and the reception staff. The food served in the restaurant and bar was of a good standard. The hotel needs complete refurbishment and soon.

"A Saviour Late at Night."

5
thehaworths, Perth, Australia 27/07/2019

If you experience a cancellation at Stansted Airport, this hotel is a sanctuary. The hotel is approximately 45 minutes taxi ride from Stansted -subject to road works. There is an excellent 24 hour service with the most helpful night time members of staff. The rooms are clean, comfortable and the breakfast is excellent.

"Worse hotel&spa ever, no ratings"

1
User 27/07/2019

Asked to organise the booked room for birthday surprise, they promised a stunning decor and drinks but never got it done. their top quality room was suppose to have a single large bed but instead it had two single beds attached, and i did tell them that i dont want two single beds attached.

"Lovely"

4
ARCHIEJESS, Woodbridge, United Kingdom 23/07/2019

Spent a night here after travelling home. Great welcome, lovely room, food in bar very good. Nice sized pool for a swim. Tea/coffee/biscuits in room all good quality. We loved it, quiet but so close to Cambridge park & ride. Will definitely stay again. Only downside was the bar area was a bit grubby. Get the carpet cleaned please. Staff were good. We had a lovely stay here, thank you.

"Fab!!!"

5
knewma699348, Colchester, United Kingdom 21/07/2019

Brilliant hotel, so quiet, peaceful, clean and staff were so friendly. We had a lovely time and we would highly reccomend. From the moment we arrived to leaving it was pleasent, food is great too and lots of choice in both hotel restaurants. All round 5 star

"Nice Hotel"

4
Lillylid, Birkenhead, United Kingdom 09/07/2019

Lovely hotel in beautiful surroundings. Room was beautiful and overlooked a lovely stream and fabulous trees. Only stayed one night and it was very pleasant and very busy. Only down side was the slimline tonic was 1 year out of date - check your stock. Young bar staff changed it very kindly and apologised, so all good. All in all lovely hotel in beautiful surroundings.

"Not quite what they preach"

3
clentman, worcester 03/07/2019

The hotel had been visited for a forthcoming event, and had passed the requirement requested, however it now appears the hotel was in the cusp of ownership change, which resulted in a pretty poor showing. The reception was acceptable, the rooms were a littel like upmarket "Butlin's Chalets " although presentation was better, the room was clean and no real moans apart from the bath water was luke-warm, reported but no action. the restaurant allocated for our use was well laid out with white crisp table linen, however what was offered was not what one expects from a 2 rosette star establishment, the food was not up to standard, some dishes were presented undercooked, and it could be seen that quite a number were being returned with little taken off the plates, when questioned the so called waiter only stated " no one else had complained, quite rude, and certainly needs some staff training.It was regretable that a number had upset digestion and one couple were so ill had to leave, was it the food or was there a bug going round? The breakfast was set out in what can only be described as kindergarden tables where one had to be cramped and once seated not to move, the selection was in pre-heated containers, it did not look too good, we avoided and had cornflakes. The rest of the two days were similar, poor service, poor food, poor staff who lacked any thought for the diners'. Sitting in the small lounge reading newspapers one was then invaded by staff in reception, all chatting, at 4.00pm one decided to "hoover" the area, this should be done by 7.30am not when being used by guests. The whole place gave one that it lacked management, no fine detail that would put the hotel in a much more welcome position. Having visited many hotels throughout the world this one lacked in many ways, would we return , NO it is one of poorest rated hotel's that we have stayed in. Get some management skills and perhaps it could be better rated. Some may say it is satisfactory, but if one has quite high standards, then the 2 rosettes as stated becomes a joke, they should be stripped until it comes up the the requirements.

Shara R, General Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Following the purchase of Quy Mill the week after your stay, I am part of the new management team who has come in to rectify some of the issues that we can see have been occurring from time to time. Whilst I sincerely apologise for the issues you experienced during your stay and we are ourselves are aware of what needs to be done, it is invaluable for us to have direct feedback so that we start as we mean to go on ensuring that a 4 star hotel is precisely that with 4 star service standards to match. Please could you contact me directly shara.ross@cambridgequymill.co.uk with your telephone number so that we can perhaps have a telephone conversation and discuss the matter fully.

"Quy event"

4
User 02/07/2019

Visited Quy Mill as a stop-over while visiting Addenbrookes. Excellent Restaurant and dining experience with attentive staff and high quality cuisine and presentation. Duck was succulent and Halibut tasty. Bar staff went out of their way to help when there was a shortage of low-level tables. Disappointing lack of draft bitter due to recent events. Room was pleasant, but lack of a non-slip mat in the bath and no grab rail meant it would be easy to loose footing.

"First Class!"

5
Artmo, Chipping Ongar, United Kingdom 01/07/2019

A beautiful hotel in a lovely location. Ideally placed for visits to Cambridge centre. The staff were excellent and very attentive to our requirements. Food is well served and delicious. Highly recommended.

"Stayed while visiting Anglesey Abbey"

4
Ann D, Harrow, United Kingdom 29/06/2019

Chose to stay here due to the closeness to Anglesey Abbey. Despite differing previous reviews we were not disappointed. We stayed in the sort of barn buildings.Room clean, comfortable and spacious with coffee/tea making facilities, you can ask for extra milk etc. at reception, and various products in the bathroom. The room was hot when we arrived but the ceiling fan worked fine. Word of warning the floors do squeak so be prepared for some noise, didn't really bother us though. We ate in the bar as the menu suited us better, food was good, tasty and hot. Need to have more staff on though to cover all areas, felt they were being stretched. Had to go looking for someone to serve us. Staff unfailingly polite, friendly and helpful. Would like to be offered 2 tariffs for breakfast, continental only breakfast and one for those that want everything. I invariably end up paying a lot of money for a bowl of porridge, which was very good by the way, the porridge that is. The carpets in the bar and restaurant could do with a deep clean. The shower screen being fixed does mean that you have to step into the slippery part of the bath with only the towel rail to hang onto. Extra non slip surface in the bath required. The gardens are lovely and there is a patio area outside where you can sit and enjoy them. It is near the A14 so you must expect some traffic noise. All in all we enjoyed our stay.

"Tour of Cambridge"

1
Brian B, Pershore, United Kingdom 28/06/2019

We visited this Hotel as part of a tour group, quite frankly I find it difficult to make this a satisfactory report. The service was chaotic, waiting staff seem unable to serve at tables in a reasonable time during the evening dinner. The breakfast presentation was inexcusably poor with only a very basic traditional breakfast. Only able to have bacon, sausage, scrambled egg a fried tomato and mushroom. There were no other cooked options. Seating initially was more like an infants school canteen until complaining. Our room was on the 4th floor, no lift available. Cleanliness was passable in the rooms. Would I return to this hotel, NO!

"Amazing Stay"

5
jessicawR2857MX, London, United Kingdom 25/06/2019

We stayed here on Thursday 20th June for one night to explore Cambridge. When we checked in at 1.30pm, we was informed by the receptionist that they had upgraded us to the Superior Suite (i had booked a standard) and it was beautiful and so clean. The only thing was it was very warm in there as the room was a loft-like room in a converted barn which was beautiful. The breakfast was amazing and delicious, the staff could not do more for you. We had a walk around the venue as a potential wedding venue and Karis showed us round and helped us so so much. We cannot thank the staff anymore and we were blown off our feet with the level of service and how well maintained the hotel is. By far our best night away, and the hotel grounds are beautiful. Thank you so so much!

"Disappointing & overpriced "

1
patytravelz, London, United Kingdom 24/06/2019

My husband booked this as a treat as there was mentioning of an spa , to find out that the spa was fully booked and nothing was available for 3 days . Nothing mentioned in their website whatsoever or even an apology or willingness to accommodate us when we said we specifically booked the hotel because of the spa. I suggest you add that to the website to prevent crushing people's expectations!!! We drove all the way from London , the room was clean however most plugs didn't work (room 301) lights weren't working. Jacuzzi wasn't working... some of the staff was very friendly. All very young so no way we could complain to any of them as there was no sign of a manager in site for the 3 days we were there . Would not recommend to anyone or return

"Girls get away!"

5
User 23/06/2019

Quy Mill was the perfect setting for our girls weekend away! From the moment we arrived to when we left, we had the best weekend. Everyone that works there is so welcoming and friendly, we just felt relaxed as soon as we got there. Thank you to Jessica who looked after our booking, organised everything down to the small details which made our stay extra special. The food was AMAZING! We had a 3 course meal on one of the evening's which was exceptional. The breakfast was amazing too, so much choice on the menu and I would definitely recommend the eggs royale! The rooms were spacious, modern and very clean. All of our rooms were in the same area which was lovely as we could all be together. We spent the Sunday morning in the spa where we each had a treatment booked and made use of all the facilities. Thank you to Tasha who organised our spa session, it was perfect! Prigita, who did my deep tissue massage was amazing! One of the best massages I have ever had and all of the other ladies enjoyed their treatments too. We all felt so relaxed after our spa sesh! The grounds of the hotel are beautiful and we were so lucky with the sunshine that we were able to sit outside in the evenings and enjoy the tranquil setting. Overall, our stay has been exceptional in every way and I would recommend Quy Mill to everyone. We will definitely be returning!

"Very disappointing"

2
User 22/06/2019

Just got back from a very disappointing day at your spa. Having visited several of your spas and enjoyed them today was very disappointing. Whilst I cannot fault the staff the facilities were full of faults. Dirty changing rooms including a tray of drinks and pile of robes left out all day, water jugs empty most of the time, no hot water in the relaxation room, ripped couches in the relaxation room, no jacuzzi working , empty toilet rolls in the toilets...... do I need to go on?? We travelled 2 hours and paid £80 for effectively just a massage!! Not impressed at all!!!

"Overnight Stay "

5
loberholzer, Brackley, United Kingdom 19/06/2019

Beautiful venue and setting. Lovely room. Helpful and friendly staff. Wonderful Spa facilities. Great breakfast and service. I can recommend the hotel without any reservations! Relaxing and a great tonic!

"80th Afternoon Tea"

3
CarolPaul64, Bedfordshire 15/06/2019

My mum booked her 80th afternoon tea, due to a wedding at the hotel she was told that we could use the restaurant. She went to the hotel in person to check that we could all be seated together. They explained that they would put tables together in one room. We arrived today and had a table of 8 in one room and a table of 6 in another. We were told that was what had been agreed. There was only one other table booked and the others were empty. Why they could not have put us all together is beyond me. Needless to say it was two different parties. Very disappointing. The actual tea was very good, but we had a long wait and it was very disorganised due to the split in tables. I think they probably had too many different events on at the same time. Wedding, Hen party etc. Probably best not to take bookings if they can't be done as booked.

Lauren S, Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear CarolPaul64, Thank you for taking the time to review your recent visit. We apologise for the inconvenience you experience upon arrival, there may have been a miscommunication with the Booker - we would be happy to discuss this further with you if you wish on 01223 293383. We often have various events on at the same time at the Hotel which does not effect the service given to all visitors. We are glad you enjoyed the afternoon and hope that the above comments to not detain you from visiting again.

"Great place for relaxing after shopping in Cambridge"

5
13572468, Norwich, United Kingdom 15/06/2019

Easy to get to park and ride for Cambridge shopping. Lovely hotel great staff! Swimming pool a great addition to our shopping trip. Breakfast cooked well. Plenty of continental items. Plenty of parking

Lauren S, Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Guest, Thank you for your kind review of our property. We are so happy that you enjoyed your time with us and also made use of our lovely facilities! We look forward to welcoming you again should you come back to visit Cambridge.

"Problems"

3
Ian F, Huddersfield, United Kingdom 13/06/2019

We learnt on leaving after 3 nights, that the hotel was in the throws of ownership change. Unfortunately, in our opinion, that affected the service we experienced. The restaurant (2 AA Rosettes) was very disappointing. We dined there on our first night. We just ordered main course - my wife Pork and myself chicken. After 10 minutes, my wife was informed that the pork was not available.She had to re-order from a now shortened list, as she is allergic to white fish, and is not vegetarian. This delayed the service of our meal. We ate out on the other two nights. We enjoyed the general ambience, and the rooms, mainly in separate single story buildings, were comfortable and well equipped, but we had to request filling of coffee etc each evening. We hope the new owners will get to grips with the current problems, and its previous excellent reputation will be restored. As a afterthought, the location of the hotel is difficult to find for a first time visitor. A map showing the entrance route off the Burwell Road, sent with the booking confirmation, would be most useful.

Lauren S, Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Ian, thank you for reviewing our property. We apologise that you felt your stay was effected by these circumstances - we would not want this to defer you from visiting us in the future. In regards to your meal, you should have been told if any meals were not available so we apologise for this miscommunication. We will look into your comments regarding finding our property as we are of course aware that we aren't in sight from the main road. We hope to welcome you again in the future and we recommend to book directly with our reception team on 01223 293383.

"After a Day at the Races"

4
rayp775, Ipswich, United Kingdom 10/06/2019

Booked in here on Sat night as only a short trip from the July course at Newmarket. We were quickly checked in and our room was just across the courtyard. The room was comfortable and well appointed, only minor points being the overbath shower was a little lacking in power, there is no air-conditioning, although not a huge issue for our stay and the flat screen tv is a little on the small side for the size of the room and compared to other recent stays elsewhere. The dinner we enjoyed in the restaurant was first class in relaxing surroundings. Breakfast was also tasty if a little behind schedule as 10am is surprise, surprise a popular time on a Sunday morning with most of the guests wanting to eat at this time. Check-out was also a bit slow, although this had as much to do with the guest party wanting to sort out each item and apportion and pay separately on my departure. It would have been helpful if this could have been taken to one side and allow other guests to check-out rather than have the whole area brought to a halt. If these points can be addressed then this makes an excellent rating, well located, friendly staff and delicious food with ample free parking,

Lauren S, Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay with us. I would first of all like to apologise for the minor points you made regarding your shower, air conditioning, and the television - these are aspects that we can look into and improve for future guests. In regards to the delay at check out, this unfortunately is not something that can be avoided unless their is another member of staff around to help - all staff will try to help if they are available. We are glad that you enjoyed most parts of your room and also your dining experiences with us and hope to welcome you again in the near future!

"sunday afternoon lunch"

5
Stephen L, Cambridge, United Kingdom 04/06/2019

the food was great & well presented & there was no rush for us to finish any of the 3 course that we had, the staff was very pleasant & helpful the surroundings were lovely, would def go back again for another visit

"Not up to usual standards"

3
Eliza W, Norwich, United Kingdom 04/06/2019

Stayed here 4 times now, first 3 stays were faultless but this time, not so much... Room was lovely, but boiling hot even air conditioning couldn't cool it down, maybe because the radiator in the hall way was on at full bast right outside our bedroom door. Both twin beds were completely rock solid, so me and my friend had next to no sleep at all, and with me being 34 weeks pregnant this was not ideal as my back is still aching nearly a week later. Staff lovely in bar, reception & spa. Jessica from reception was great. Breakfast fantastic as always, and spa of course was amazing. Room service was dripping in grease, really put us off our food. This has not put me off from staying again, but I wont be rushing back, and i will make sure to ask for softer mattresses. I actually work at a best western hotel that is no where near as special as Quy Mill, but I must say to stay at a hotel and get no sleep is a no no.

"Lovely stay"

4
Peter B, Bedfordshire, United Kingdom 02/06/2019

Check in was quickly carried out by a trainee receptionist, key cards given and directions to the room. The room was in an out building on the left before the spa. We could not find any indication as to where the room was. Found a key card locked door and peering through the glass indicated the room was inside and upstairs. It would have been better to have a sign by or on this door to indicate the 3 rooms inside. Room was comfortable and clean. My only suggestion would be to have included 2 bottles of water as it is a double room. Breakfast was ok with a mix of cold self serve buffet or hot food ordered and delivered to the table. Stayed for dinner one evening. Menu we thought was limited and with only one vegetarian option. The food was cooked and presented well.

"Oasis hidden in plain sight"

5
GoPlaces66218736401, Bognor Regis, United Kingdom 03/05/2019

Pleasant surprise awaits as you drive along the country lane and arrive on site. A cluster of converted farm buildings housing pleasant bedrooms, bar,restaurant and spa and a warm smile. Had a really lovely couple days based at this location, superb menu on room service and would defined be booking again very soon.

Lauren S, Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Guest, Thank you very much for you kind words regarding your recent visit at our property. We are so pleased that you enjoyed your stay and made use of our facilities here at Quy Mill Hotel. We look forward to welcoming you in the near future.

"Lovely setting, strange entryway and dormant feel"

3
Melandmuffy, Wolverhampton, United Kingdom 24/04/2019

Stayed here on business for one night. Entry to the hotel is quite strange and convoluted so just follow the signs and bear with it. Check in was shocking. Prime time at 5pm for check ins and no one on the desk. No one in the bar could help so just left standing like a lemon. Once attended to it was quite efficient. Rooms are spread out across several dwellings and mine was in an outhouse opposite reception. Perfectly adequate in size and function, clean sheets and towels, filthy kettle so dirty I wouldn't even boil water in it. Reception sorted it immediately but an annoying oversight by housekeeping. Beautiful tea tray with some very tasty and unusual biscuits which I wouldn't normally touch but devoured both packets. Bar staff were very friendly and attentive and the food was about average for this level of hotel but the lounge area had zero atmosphere and was sadly not somewhere to linger for after dinner drinks and cheese etc. The gym is small but fairly well equipped for a generic workout including the usual suspects of treadmill, rower, free weights. The pool is tiny but clean. Breakfast again I was severely disappointed to have to send crockery and milk jugs back in to the kitchen as they were not just soiled but really dirty and grubby. What an oversight to the detail which is very off-putting to the general impression you are left with. I may well stay here again, ask for a quiet room (which mine was) but there is a very busy road running the length of the property on one side and I wouldn't want to be able to hear the road so if that bothers you ask for a quiet room. Check out was efficient, plenty of parking and you are easily away and en route due to the good connections I just mentioned.

Lauren S, Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay with us at Quy Mill Hotel. We are really sorry about the cleanliness issues you experience with the kettle in the room and also your cutlery and milk jug at breakfast - I can confirm this is not our usual standard and please be assured that this will be looked into. We are happy that you enjoyed the facilities we have on offer and would be delighted if you were to return to us in the near future; please contact us directly to book your room should you have any special requests.

"Lovely hotel "

4
sh29, Felsted, United Kingdom 22/04/2019

We booked this as a very last minute break, we were not disappointed. The staff are very friendly. The grounds are lovely and well kept. Lots of history on the hotel especially the ghost! Our room was a standard double but we were very impressed with it. Tea & coffee making facilities in the room. Nice view. Spa are was lovely and relaxing. We didn't eat at the hotel in the evening but had a full English breakfast and eggs Benedict which were all cooked freshly and very good. The only thing stopping me giving 5 stars was the garden furniture which could have done with a jet wash down to remove all the bird/ pigeon droppings.

Lauren S, Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Guest, Thank you for your lovely review on your recent stay with us, we are pleased you enjoyed it. We are delighted that our staff made a positive impression on you - this is something very important to us and we like to know that our standards have been maintained. As you kindly stated, our grounds are very well kept and nature is a part of this so unfortunately the bird dropping are not something that can be stopped but please be assured that this has been noted and we will look into how to improve this for the summer approaching. We hope to welcome you again in the future!

"Hen do package"

5
User 21/04/2019

A group of nine of us had the most incredible few days at Quy Mill hotel and spa in Cambridgeshire for my sisters Hen do (on the hen do package). I couldn't recomend this hotel more. Jessica at reception was truly wonderful! She organised everything to perfection and helped me so much - thank you Jessica. Also thank you to Holly, Laura and the rest of the spa team, they were so lovely. The treatments were wonderful and the pool area was faultless. Breakfast and dinner was great and the hotel rooms were immaculate so thank you to everyone else too! All in all we really did have a memorable hen do stay and we look forward to visiting again in the future. Thank you everyone! Lillia x

Lauren S, Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Guest, Thank you for your lovely review on your Hen Party stay with us. We are so pleased that Jessica made this occasion special for you, she works hard at making sure everything comes together perfectly when booking Hen Parties so it is lovely to see that this has been acknowledged. Thank you for your wonderful comments on your dining experiences with us also. We hope that you return to us in the near future to provide you with another excellent stay at Quy Mill Hotel & Spa!

"A lovely family orientated hotel on the edge of Cambridge"

4
dionysus3467, London, United Kingdom 21/04/2019

Our family enjoyed a long weekend here recently and were not disappointed with standard of accommodation, rooms, spa, pool, dining and guest services. Overall the hotel does a very admirable job of catering to spa goers, weekenders, ay visitors and those attending functions. We were lucky enough to stay in one of refurbished barn suites and it was good value for our young family, without having to spend much more on one of their larger suits. The hotel accommodated us with a nice suite with sofa bed which served our family of four with two young kids very nicely. the rooms are modern, contemporary but also keep some of the original features like beams from the original buildings. The Spa is decent and pool area is nicely furnished, the kids enjoyed the pool and we adults savoured the pool, loungers, sauna and steam. One advice is to book and reserve your spa sessions early as these are in high demand for say trippers, functions and guests staying over the weekend. One caution is that as a spa hotel that kids splashing around and having kids' fun is probably frowned upon as many guests use the spa for a relaxing time and would not best enjoy loud kids. The hotel is nicely located a few miles from Cambridge city centre, about a 10 min car ride and made accessing Cambridge easy and efficient. The food standard is very good, some portions are very large, especially if ordering for kids, and some kids' portions were a little small for, so well worth asking the size of each portion. Good choice of wines and cocktails at the bar and the main restaurant was very nice, albeit a little more expensive for little kids, nonetheless a very enjoyable meal. The breakfast is very nice and well worth paying for, fresh, local products and a good selection to cater to all tastes, cold/hot options were decent and could be customised to suit. One issue came up which was the internet and broadband went down for a few days over the weekend which can be a challenge with kids who typically get up early and want to watch kids TV, but not a serious issue when staying here as not that important. Another consideration is to possibly think about where young and old party goers and the more adult rooms are in relation to those with younger families with kids as the noise, waking up and noisy movements from each at different times can be avoided. The most compelling aspect of the hotel is clearly the staff for me, from the initial welcome on arrival to the departure and check out, all the hotel front, middle and back office team were very friendly, courteous and supportive throughout our stay and nothing was too much. All in all a very nice stay, I can recommend the hotel for its good value for money, high standards of service and food.

Lauren S, Manager at Quy Mill Hotel & Spa, Cambridge, responded to this review
Dear Guest, Thank you for your comments on your recent stay with us. We are so pleased we met your expectations and that your family of 4 were comfortable in one room. Thank you for also commenting on the our spa and leisure facilities, the swimming pool is over 16s only after 6pm every evening for this very reason but it is definitely something Imagine can take into consideration for spa goers during the day. Being just outside the City Centre gives us that edge that not many other Hotels in this area have and this is something which often attracts people to us. We apologise for the inconvenience caused with the internet, unfortunately this is something out of our control but we always try and sort the problem as soon as possible to stop it affecting guests as much as possible. Thank you for bringing the point regarding the age range of people in rooms next door to each other to our attention; it is something we try to consider as much as possible for groups such as Hen Parties and larger bookings but we often do not know the age of guests arriving so this can be tricky. We are so pleased that you found all staff at Quy Mill the most compelling aspect of your stay as this is something we deem very important for you and all other guests. Once again, thank you for your review and we hope to see you again soon in the future!

"Amazing food and relaxing experience"

5
john_brown_son, London, United Kingdom 19/04/2019

The food was tasty and it gave us a good break. We had loads of spa treatments and everyone was friendly and helpful. I can't wait to come back here. Nice chill out atmosphere and location. They're doing a great job here

"Over Priced for Business Travellers"

3
User 12/10/2018

If you have enough money to spend on Spa treatments then this is probably fine.,Expensive restaurant and although bar meals were apparently available, the menu was impossible to find.The wooden room blocks creak.

"Amazing staff"

5
paulgooch01, Cambridge, United Kingdom 09/10/2018

Came for evening and stayed the night as it was a treat for our 45th Wedding Anniversary. When we entered the lovely room there were patals and chocolates on the bed with a card from the Hotel. It was a lovely touch. We had a very comfortable and happy stay. The food was amazing and the staff could not have been more knd and helpful. I have been many times to the hotel and have never been dissapointed. Great place. The hotel has the Imagine SPA attached so we could use the facilities I.e swimming, sauna, jacuzzi. SPA beauty treatments not available on a Sunday.

"Hen party/birthday celebration weekend"

4
Louise B, Norwich, United Kingdom 03/10/2018

We visited as a group of 8 for my hen weekend. Included in our package was a 3 course dinner with cocktail, spa with a 30 minute treatment and a glass of Prosecco and chocolates as well as breakfast both mornings. The hotel was very easy to find. Check in was very easy,no waiting. All of our rooms were together. Had a lovely private dining room for our dinner on first night. Dinner was very nice and the cocktail was lovely presented in a a very pretty glass. Staff very pleasant for dinner. Reception very helpful in organising taxis for us. First morning for breakfast, was lovely in our own private dinning space sat and had a very leisurely breakfast. Good choice of cooked options as well as cold buffet choices. Plenty of tea offered on first morning. Then it was off to the spa, where they had a glass of Prosecco and chocolates made by the kitchen waiting for us. Some other kind guest did drink one of our Proseccos and ate some chocolates prior to us been shown to it, although it was kindly replaced and they apologised for it. The therapists were all lovely and friendly, treatments were lovely, Breakfast the next morning was very disorganised, it was busier than the previous morning which I understand a wait, but we had to chase up for our hot drinks. When asked where the tea was the staff member was quite rude and disinterested. This was after a 20 minute wait, then 1 pot of tea did finally appear but it was meant to be for 6 of us and was only a small pot. Ordered breakfast and after 45mins of waiting chased this,had to go to reception to explain we would be late for checkout as had been at breakfast since 9.30 and now 10.45 and still no breakfast, check out is 11. She was very apologetic. It was a shame as one member of staff was trying very hard at breakfast, the front of house leader we had on the first night and the other one just was not bothered Apart from that one hiccup it was a lovely weekend, the grounds are lovely and spa area is great very easily just relax in that area. Would definitely return

"One night stay as a birthday present"

5
John L, Aylsham, United Kingdom 22/09/2018

Very friendly staff who couldn't have been more helpful. Decided to have dinner at the hotel and we were not dissapointed. The breakfast experiance was very good with a great selection both hot and cold. When we checked out the young lady on reception said if we had nothing planned for the day a visit to Anglsey Abbey just 3 miles from the hotel was worth a visit, she was not wrong.

"Never again"

2
User 19/09/2018

The room cost £105 including breakfast for a 1 night stay for work (this was a special rate apparently). Check in was fairly standard. However there was no lift and I was advised that it was just a couple of flights up (actually 4 half flights). I asked if I could book in at the spa, only my to be told that I would be lucky to get anything on the day, and when I realised that the spa was not even connected to the hotel, and would have to venture across the gravel car park to get to it, I decided not to bother. The room itself was a small double and fairly basic, not a patch on the room that I had stayed in on the previous night at a competing hotel chain. I turned off the basic tv at 10pm, so was astounded to be knocked up out of bed by a staff member stating that someone had complained of noise. Unless the walls were paper thin, this was certainly not down to me, as I was in bed on a call to my partner at home to say that I'd arrived safely. Talking normally, no shouting or laughing etc. I complained to girl on reception, who seemed to find it amusing, and subsequently to the manager, who did apologise, but offered no compensation. The noise in the corridor was due to others banging doors and nothing to do with me. Also, there was a room phone present which they could have used if they actually felt that the problem lay with me. The hotel itself was also somewhat isolated, so I chose to eat in the restaurant, which was vastly overpriced and nothing special at all. The breakfast was also very average (I've had better at much lover priced hotels). One I avoid in my personal opinion.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Janet, Thank you for getting in touch with us following your stay. I am sorry to hear that you were disturbed by Management late at night, but our policy is to investigate any noise complaints in person, to assist with identifying the cause and to reassure the complainant that we are acting upon the report. We would not telephone the room, as often complaints about noise could relate to a guest room in any room along the corridor, and this could cause further disruption. We clearly state on our website that we do not have a lift, as we are a listed building. Therefore the majority of our rooms are ground floor accessible in the annexes, which you have witnessed with the Spa building, which is a very short walk across a paved courtyard, not a gravelled carpark as you state. We price our A la Carte menu according to the quality of the ingredients used, and as a reflection of the 2 AA Rosettes currently held by our Chef. This is in line with other restaurants of a similar standard. Thank you for leaving your review.

"Anniversary 1 night stay"

4
KENT1969, London, United Kingdom 17/09/2018

Booked a 1 night stay with spa treatment. Wonderful place with good rooms & service. Upgraded us to superior room ( Thanks Anita ). Staff were welcoming and very attentive. Lovely breakfast. Will revist....!

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you so much for leaving your review, I am pleased that you enjoyed your stay with us. I will pass your thanks onto Anita, she will be delighted by your recognition! We look forward to being of service to you again in the future and thank you once again for your comments.

"Delicious food and beautiful grounds, but shame about our room "

4
ALRB1987, Norwich, United Kingdom 14/09/2018

The outside and grounds of the hotel are very pretty, and our little girl loved having the garden to run about in.Check in staff were helpful and process smooth,although no staff other than the gardener were overly friendly or chatty.We had dinner in the bar area- service wasn't great and staff very inattentive,but the food was delicious- really recommend the bacon and chicken tagliatelle which my husband and I both had and thought was the best we had ever tasted! The cheeseburger and sticky toffee pudding were lovely too.Breakfast the next morning also impressed us-wide range of hot and cold options,all laid out well. Now to the room.... I had booked a standard room which was in the courtyard opposite reception. Had debated about booking a more expensive option but decided against it due to cost.The night away was a surprise present to my husband for his 30th birthday and for the price and considering this is a 4* hotel I had expected abit of luxury and ‘wow' factor, but the room really disappointed.Whilst the bed was comfy (though not as big as expected) and bathroom clean and modern, the room was small,basic and dark (I have stayed in better for less than half the price) and upon entering the corridor and our room there was an awful smell like damp washing that has been sat for ages.We initially thought it was the heater smelling funny so turned it off and opened the windows.When we returned after dinner it had cleared but later when we closed the windows it quickly returned.By that point our daughter was asleep though so we couldn't have complained to be moved.I mentioned it the next day and they said they would have moved us if it had been raised sooner, which is something, but doesn't change the fact that it shouldn't have smelt like that in the first place! We were hoping to make the most of the free gym and pool use but unfortunately couldn't due to time, but I do think it's good that they include it as a complimentary benefit. If it wasn't for the room I would have given this hotel a full 5 stars, as everything else was pretty good, but sadly the room did let it down for us.I would advise if staying for any special occasion and looking for luxury, to book a superior or executive room instead as I wish I had, as hopefully these are much better.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you very much for your detailed review. I am sorry that the room you booked did not meet with your expectation. We do advertise accurately on our website, and I would definitely recommend trying another room on your next visit- I am sure this would suit you much better. The smell of damp you refer to may have been from carpet cleaning in another room along the same corridor, as our system notes that one of these rooms was out of service during your stay. I sincerely apologise if this impacted your stay, and my colleagues would most definitely have moved your room upon this being highlighted to us. I appreciate the reasons why you could not mention this at the time, however. Thank you for all of your comments, I shall pass on your commendations to the team in our next meeting. The Chef was delighted when I mentioned the Tagliatelle dish; as a new dish on the menu, your feedback is invaluable! We would love to see you again in the future, for another chance to provide the service we pride ourselves on.

"Lunch"

3
Lesley S, Saffron Walden, United Kingdom 09/09/2018

I booked for Sunday lunch for 3 people but was show to a shabby bar area with a bar meal menu. The carpet was stained as were the chairs. I complained and we were moved to the restaurant, again room was shabby and in need of some TLC. Service was slow and food was average. I asked for a non alcoholic cocktail but they don't serve them. Overall this trip did not come up to our expectations.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Lesley, Thank you for your review, and I apologise for the impression you had when you visited us. We are awaiting a refurbishment of certain areas of the Hotel next year, so I hope you will be able to return and experience this. We can make non-alcoholic cocktails, but our cocktail menu is currently being updated, so we do not have this information to hand. We will always make a cocktail on request! I am sorry that your visit did not meet with expectation on this occasion. Thank you for taking the time to leave your feedback, we always use this to make improvements where they are needed.

"Cambridge mini break"

3
Boris W, Derby, United Kingdom 09/09/2018

We weren't in the main hotel. We were housed in a wooden annex off the carpark. Weren't aware of this on booking. Dining room experience at breakfast not 4 star. Cramped and dark. Tables tired. But staff very well presented and smart and polite

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Boris, Thank you for your review. We state on our website about where our different types of rooms are located, enabling guests to make a more informed decision on their stay. We offer a number of rooms in these annex blocks, so I am sorry that you missed this on the website or other third party booking site. As mentioned in previous reviews, we are due to have a refurbishment of key areas of the hotel next year- and this is due to include the restaurant. Thank you for complimenting the staff during your stay, I shall make sure to pass this on. Thank you once again for your thoughts.

"Hen Weekend Package!"

5
User 29/08/2018

We had a fabulous time !! I organised the Hen do, Jess Lister and the whole team at the Hotel could not do enough for us. They bent over backwards to ensure that myself and the party had a great time. 3 of us stayed for 2 nights, some came for the 1st, some for the 2nd and some just for the day (using the spa). The whole weekend felt smooth, well thought out, without any problems. In our package we even had a taxi included to take the Hen Party into the centre of Cambridge (15/20minutes max). Rooms were nice, food was fantastic, the treatments were lovely and NEEDED :) CUSTOMER SERVICE - BRILLIANT! Thank you to Jess and the Team for a great Hen experience!!

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your superb review! I'm sure Jessica will be overwhelmed by your comments- thank you so much for recognising her efforts. At the Quy Mill we take so much pride in delivering a bespoke experience- the needs of a large group can make this a stressful task for any organiser- so I am delighted to hear that Jess took this stress away from you and did such a fantastic job in organising the little extras such as the taxi! We would love to see you all again in the future, and thank you for your review.

"Almost great..."

4
Jon S, Norwich, United Kingdom 28/08/2018

Spent 2 nights here as a get away and relax after a really tough few months. Thought Quy Mill looked perfect- not too far from home, luxurious, good food reviews, spa to relax in... Almost right. We booked and prepaid a week before going, 2 nights, Sunday and Monday (my birthday). Called the spa straight after booking to arrange some relaxing treatments. Were told that the only slots were on Tuesday morning. Said that was fine and asked what treatments were available, spa receptionist said she didn't know as she was only the receptionist, and promised to get the manager to call us back. Manager called back 2 days later to tell us that the slots we thought we'd reserved hadn't been so that was that. So weekend started badly. Hotel was lovely, if the room was a little odd (obviously previously living room of the old mill house so enormous room but everything miles away from everything else) but was very clean and comfortable, as well as having everything you could want. Food was fantastic. Service was equally good (special praise to Jack who looked after us brilliantly) and breakfast was really good too. Even got a good pint if real ale in the bar. Just a shame the spa let the place down

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Jon, Thank you for leaving your review with us. I am really pleased that you were able to unwind with us following your difficult period, and that you found the Hotel a perfect match for your requirements. Your comments about the service received during your stay will be passed on to all of the staff, and to Jack in particular- thank you for this recognition! I have also forwarded your review to Imagine Health & Spa, who run the leisure facilities for us. I am really disappointed that there was a miscommunication with reserving the treatment slots, as this would have been the icing on the cake for you , I'm sure. Admittedly, the Spa does become fully booked very quickly, but you had followed our recommendation of trying to book early, so I am sorry that there was no availability. If you return to us and are unable to book treatments, it is worth leaving your details with reception, as they can always see if there are any cancellations or no-shows. We look forward to seeing you again in the future, and thank you again.

"Nice place to stay near Cambridge"

4
sheilab125, Robertsbridge 28/08/2018

Situation - ideal, just outside Cambridge. Food - extremely good; we ate in the restaurant which was excellent but other guests told us the bar food was good as well. Spa facilities - the pool was great, a good size and didn't seem to get particularly busy. Staff - pleasant and friendly although maybe the breakfast staff weren't entirely awake - each day we had to specifically ask for basics like milk, butter, toast etc! Would have been five stars except for a bit of a hiccup about the room - we had asked for a garden view, but our first room was on the fourth floor and no lift as the mill is a listed building, which was not mentioned when we booked. Not good for my husband, who is 80. We were re-allocated the first floor which was perfectly nice, but small and a bit claustrophobic as the (original) windows were tiny and only opened a very little way at the top. However the duty manager could not have been more helpful and the next night we moved again to an "executive" room which was spacious and lovely. Definitely go for more than the basic level room, the cost is not that much more and there is no comparison in the standard of accommodation. We'd go back any time.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Sheila, Thank you for your review detailing your recent stay. I apologise we were unable to provide you with the room you originally requested. If a lift had been requested, we would have allocated a ground floor room to enable easier access, but as this was not mentioned, the garden view would become preference. We do clearly state this on our website, and all third party booking sites, but if you booked with us directly, this should have been highlighted over the phone to you, my apologies for this lapse if this was the case. I'm pleased we were eventually able to accommodate your needs more suitably so that you could get the most out of your stay! I have also passed your comments about the service to the Breakfast team. I'm sorry that your table was not replenished before you were seated and that you had to request the products, as this is not conducive to our usual high standards. We do offer a toaster with the Continental breakfast layout to enable to you make your toast to order, as this is what previous customer feedback has informed us is popular. We look forward to welcoming you back again for another stay, and thank you again!

"Family get-together"

5
carolizzie, Cambs 20/08/2018

Every year for the last nine years, we have had an annual family get-together. This was our first time at Quy Mill Hotel. From the first contact to book, through to the event yesterday, we received nothing but excellent, friendly service. We booked The Garden Room which was light, airy and beautifully presented. The doors open up on to several patios with plenty of seating, plus grass and garden areas, which the children enjoyed kicking a ball in. The luncheon was delicious and the staff ensured we had everything we needed to make our day memorable. A thoroughly enjoyable day. Thank you to all the staff involved who ensured the success of our day. We will definitely return next year.

"Catch up in Cambridge"

3
Gary331, Norwich, United Kingdom 20/08/2018

Met up with my sister and her husband for get together. Lovely hotel. Rooms clean and comfortable, although our room was rather dark. Had lunch in the bar. Good but quite pricey. Walked into local village which was very pretty, although as it was Sunday, very quiet. Had dinner at the hotel. Very expensive nouveau cuisine, very little vegetable and some unusual accompaniments to each dish, popcorn with the belly pork? Service ok, although had to request water and appropriate cutlery. Lovely pool and gym, although I noticed a grape under a lounger when I had my swim on Sunday afternoon which was still there on Monday morning. Staff were all very helpful and pleasant.s

"Hen Party"

5
User 19/08/2018

I booked a hen party for 10 people with Quy Mill and received excellent service! We had a morning in the spa, an early afternoon tea and a lovely evening meal. We stayed the night in the executive twin rooms and suite which Jessica kindly organised for me. The spa was very welcoming and everyone enjoyed their treatments. After we had finished in the spa we headed to the restaurant for the afternoon tea. Paul and Jessica gave us a lovely room with plenty of space. I took some decorations with me and Jessica did a great job of making it look brilliant! We checked into the rooms after this and they were immaculately clean and comfortable. Dinner was delicious in the restaurant and they were very accommodating to dietary requirements. All staff at the hotel, spa, restaurant and bar were welcoming, accommodating and professional. I couldn't recommend booking a hen party with Quy more! Thanks to Jessica and Paul for making it extra special.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Charlotte, Thank you for your wonderful review! It's always a pleasure to hear when we have not only met, but exceeded expectation! I am sure Jessica and Paul will be overwhelmed with your comments, and it doesn't surprise me to read that they went the extra mile for you and your party! I am so pleased that you were all looked after so well in the Spa for the treatment element of your stay, I shall pass on your feedback to Imagine Spa. Thank you once again for visiting us and experiencing the very best of what the Quy Mill has to offer!

"Over night"

5
User 18/08/2018

Me and my wife stayed over night at Quy mill and really enjoyed it. We stayed when it was really hot unfortunately we did not have air conditioning in the room but that wasn't a major issue as the receptionists were well equipped with extra fans to make us more comfortable. I booked it as a treat for my misses for our 10 year anniversary, she was so happy when we arrived and saw that there was petals, a card and a box of chocolates (I got brownie points for that so thanks!) we had a really nice bubbly receptionist when we got there (think her name was Lea) who was really helpful and friendly she told us all about the hotel and what we could do there, she even booked us a taxi to go into town and gave us a voucher for the Cambridge tour bus which was a nice extra touch. We didn't eat at the hotel as we were busy sight seeing but we had a few drinks in the bar and thought it had a nice atmosphere will definitely be back again to experience the full package. Thank you for a nice stay and special thanks to the receptionist (lea) for being so kind and helpful.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review, it's great to hear you enjoyed your stay with us, and especially as it was a special occasion for you! I will pass on your commendation to the receptionist in question, who will be delighted that you've taken the time to give her as mention. I am pleased that our voucher enabled you to see the sights of Cambridge while you were here, and it is a gesture we can offer to those guests wishing to explore the local area. Next time perhaps you can have dinner with us, where you have the choice of our A la Carte dining, or our extensive Bar menu, both are delicious and expertly prepared by our Chefs. We look forward to seeing you soon, whether it be for that special occasion, or a relaxing weekend away! Thank you once again.

"Quiet stay"

4
User 14/08/2018

Very quiet and relaxing, staff fantastic. Afternoon tea was great as was breakfast. Room unfortunatly was dated and in need of decorating and modernising. For a quiet peacfull stay it was good but expected more of the room for the price.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Many thanks for passing on your comments- I'm pleased you enjoyed your stay! We have found that our new Afternoon Tea menu has had brilliant feedback so your comments mean a great deal to us. We are also looking to refurbish parts of the Hotel next year, so I look forward to welcoming you back to see the improvements during your next stay- thank you!

"An absolutely brilliant Golden Wedding Anniversary lunch!"

5
Ian F, Cambridgeshire, United Kingdom 14/08/2018

My wife and I recently celebrated our 50th wedding anniversary with a three-course Sunday lunch (preceded by welcoming drinks) at Quy Mill Hotel for our family and closest friends. There were 39 of us and we hired the hotel's Garden Room from 12 noon until 6 p.m. We live locally and so in the weeks beforehand it was easy to liaise in person with the hotel's extremely helpful and pleasant events executive, who made many useful suggestions and even laid on a wine tasting for us to ensure that we'd be happy with our choices. When we arrived on the day in advance of our guests, we were impressed by the way in which the tables had been laid and the professionalism of such items as the seating plan and place cards. All our guests told us how much they were enjoying the afternoon and how delighted they were with the quality both of their meals and of the service, which was not only efficient but very friendly. An added bonus was that our young grandchildren loved playing in the superb garden with other children who were in the hotel. My wife and I agree that the afternoon couldn't have gone better and we'd have no hesitation in recommending Quy Mill Hotel to anyone who wished to hold a similar event.

"First time visit"

5
jcturn13, Sudbury, United Kingdom 11/08/2018

I visited with my girlfriend, we decided to stop whilst travelling for a bite to eat. We pulled up in the car park and checked the reviews as we do anywhere we visit and was quite undecided whether to stay or go as we had read some bad ones, but what can I say! I'm very glad we decided not to leave. From the moment we walked through the door we were thoroughly looked after. We visited reception to ask what the food options were and were greeted by a two lovely receptionists (two ladies with reddish coloured hair) who were extremely friendly and polite and answered every question we had with ease. They advised us of the bar menu and showed us a menu and we were decided. We were showed to a table in the Celtic bar by a nice waitress who gave us menus and took our drinks order, within a few minutes she was back with her drinks and then took our food order. We both went for the Quy Mill burger one with chips and the other sweet potato wedges, it arrived after around 15/20 minutes of waiting which was a good start. It was huge! And looked delicious! The waitress came and checked back on us to see if everything was ok as well which in my book is a good trait to have. We both really enjoyed the meal. On leaving we stopped by reception again to ask for a brochure on the hotel and are now planning our next visit of an over night stay. It's a very nice rustic building, with extremely welcoming, friendly, professional staff. And I found no faults with it whatsoever. Others may have had a bad experience but don't judge it by the reviews, we cannot wait to revisit.

"Stayed over for wedding"

5
Gastronome P, North Wales, United Kingdom 07/08/2018

Was a lovely day and the wedding was perfect. Well supported by the venue with friendly and supportive staff. Room was really nice- clean, nicely decorated, spacious. Would highly recommend staying here, particularly for an event. Food great.

"Lovely hotel"

5
Lesley M, Tadworth 07/08/2018

Good all round nice room restaurant and staff nice garden for drinks in the evening we didn't try the spa but it looked very nice. We mentioned on booking it was our anniversary and they put a card,box of chocolates and red heart petals on the bed lovely touch.

"Great weekend in Cambridgeshire"

5
Barbara L, essex, United Kingdom 06/08/2018

We took a 2 night break to visit Ely and having stayed at Quy Mill for business we decided to use it as our base for the weekend. The servcie was excellent, the breakfast is cooked to order and the quality is very good. Will definitely stay here agian

"Nice location"

4
James M, Caythorpe, United Kingdom 03/08/2018

Stayed here on business recently and I must say it's a nice hotel, the room was nice, the setting in the mill lovely, nice food and friendly staff, slightly marked down because I asked for no feathers on the bed when I booked and they were there anyway, and after 1 night the pillows I did get were taken away again for feather ones! It's not hard when people have allergies is it?! Very convenient for the airport though and better than the hotels close by

"Average"

2
User 25/07/2018

Setting is fantastic, decor a bit bland, had a meeting room that was not serviced unless I visited reception, service was poor on the first day. Meals are average and very overpriced for what you get. This hotel has the potential to be really good but I cant say I would return even though it was very convenient for me to meet a colleague. If you are having a meeting then you do not want to have to visit the reception every 10 minutes to chase coffee, I would suggest that meeting rooms should be visited by staff to take coffee orders regularly as they do in other locations I have experienced. It was not cheap at £150 per day.

"Terrible room! "

1
Jinyu2015, Singapore, Singapore 21/07/2018

We were given a room without ventilation. Window cannot be opened and there is no airconditioning. Ceiling fan doesn't help much when there is no fresh air coming in. We had to leave the room door open for some air. Receptionist is not the most friendly or service oriented- so that kind of make it worse. For the price it is definitely not worth staying here.

"Top Hotel"

5
295wend, Hatfield, United Kingdom 21/07/2018

Hotel in peaceful setting with lovely gardens. Very close to Newmarket Road Park and Ride for Cambridge City Centre. Modern room with all facilities on hand, great breakfast and more than helpful staff

"Expensive rooms"

4
eatella, Paris, France 20/07/2018

We stayed 2 nights at Quy Mill Hotel. Staff is very attentive. They probably took better care of us than we do of ourselves. Rebecca at the bar is never out of suggestions and knows how to pick exactly the right drink for every taste :) Food at the restaurant is ok. Breakfast is better. I only wish they served the lovely range of cheese they have rather than the individually plastic wrapped ones. It's probably a fabulous place for events with such a location and great sense of service. However I found our room rather small considering it's located in the middle of nowhere. We had a superior room, I can't imagine how small standard rooms are. We were in London the previous days and our room was not really smaller and felt more spacious. Spa wasn't really clean and I was there first thing in the morning. Toilet door near the lobby was so grossly dirty, I chose to walk back to our room. Overall, interior design lacks of personality.

"One night stopover"

4
amysdad, np26 3ls 17/07/2018

Very well located about half a mile off the main road, this converted water mill more than met our requirements. The leisure centre had a small but well equipped gym, good sized pool, jacuzzi, sauna and steam room - all were clean and well maintained. Our room was spacious with a comfortable bed and adequate power points. The bathroom was shower only, but was more than adequate. It was clean and the towels white, clean and fluffy. Dinner was faultless - not a wide menu but what was there proved to be well cooked, well presented and in reasonable portions. Breakfast was individually cooked - no dried up items shrivelling in bain-maries here - hot and locally sourced. If ever we are in this area again, it is a place that we would certainly return to. Rooms are on 3 levels in the main building, so if you have mobility issues, please communicate with the hotel before you book on the upper floors.

"Weekend break"

4
denandphil h, Nottingham, United Kingdom 15/07/2018

Stayed here for two nights during Duxford Flying Legends. Clean spacious rooms. Friendly staff. Well stocked bar and good food. Spa/pool facilities an added bonus. The property is divided into main building and converted barns. There have been reviews stating the barn rooms were hot. The room we stayed in (108) had a fitted ceiling fan and a small table top fan. Considering how hot the weekend was (13-15 July) we didn't use either. We will be staying here again

"Great stay"

4
Chris383, Windlesham, United Kingdom 15/07/2018

We recently stayed at the Quy Mill Hotel, just on the outskirts of Cambridge City very close to the Newmarket Road Park and Ride. We had a great stay in this very nice hotel and can recommend it for anyone visiting Cambridge. There is a pool and Spa on site, the mill stream runs under part of the hotel, the staff are pleasant and helpful. We had a room with Air-con', although it appears that not all rooms have this so its worth specifying if your visit is in warm weather. there is also no lift as the building is listed.

"Very Disappointed"

1
Rich K, Paihia, New Zealand 12/07/2018

DO NOT stay at this hotel unless you are booked into a room in the main hotel. Stay away from rooms located in the converted barns as they do not have air conditioning and are sweltering on warm summer nights. The staff were not in any mood to listen to my complaints the next morning. Sorry we stayed here especially since it is supposedly a four star hotel.

"Lovely gardens and fantastic Sunday lunch"

5
monocyclist, Cambridge 09/07/2018

Go here quite often for Sunday lunch Especially good in the summer where one can sit out in lovely gardens with rolling green lawns and lots of topiary. Little white temple for people to stand under to get married. This last Sunday was the best lunch that I have had for sometime. My seared trout was perfect and the accompanying vegtables cooked al dent as they should be. My partners roast beef was tender and just about as rare as it should be. The roast potatoes were crisp and crunchy. The immaculate table cloths and napkins and good heavy silverware made it a wonderful day as we sat under a huge cream umbrella enjoying a languid lunch. The servers were well dressed and so friendly and attentive. Everything was so immaculate. We have stayed here before for New Year's Eve which was good value for money and lots of effort had gone into making it a great time for all with a marvellous band and good food.

"Relaxing hotel for Cambridge trip"

5
880gnb, Saxmundham, United Kingdom 08/07/2018

Highly recommended hotel just outside Cambridge. (The park and ride is less than 10 minutes drive from the hotel). Bedrooms are air condtioned; a real bonus this summer. Must recommend the barn rooms. Our room was adjacent to the Spa and pool and even though corporate events were on going we were not disturbed by noise. Our executive room was clean and very adequate. The food was more than adequate. Highly recommended is the super breakfast with cold buffet and a great array of hot dishes on offer. We booked dinner, bed and breakfast. Therein is our only dissatisfaction. The table d'hote did not change over three days. Whilst the food was very good a daily change would have greatly enhanced the experience. The staff were welcoming, polite and approachable. Will definitely visit again but on B & B basis and take advantage of either the fine dining or good selection of bar meals available.

"Lovely hotel in nice grounds, close to Newmarket & Cambridge "

4
Taylormadept, Cambridge, United Kingdom 01/07/2018

Had a good nights sleep here after a night at the races, then we were able to relax and unwind the following morning in the pool and spa area after. Really nice hotel in a lovely setting with friendly staff. Breakfast was good, lots of choice and service was again quick and courteous. Would definitely stay again.

"OK but not great"

3
User 24/06/2018

Went as a group of 8 ladies. Arrived early and had our picnic in the car park (!), which was fab. When we checked in it receptionists seemed a bit confused and not sure why but our rooms were split up. Bedroom was lovely, bed was very comfy. Reception organised taxis for us. We went on the woodland walk which was actually the two foot nettle walk! Public areas were lovely. Breakfast was frustrating as we were put in a small room and forgotten about, had to ask 3 times to take our order for breakfast. I had eggs Benedict which was cooked to perfection. Spa was basic we only used the pool and steam room. Weather was amazing but nowhere to sit outside which was a missed opportunity by the Spa. Overall for the price I don't think it was worth it we paid £200 for our room, I don't think the level of service was 4*.

"Lovely stay"

4
Angela S, Lasne, Belgium 24/06/2018

Our room was large enough to give space to walk around and the shower room was also a decent size. Lovely Spa/Gym facilities and a good size indoor pool with a sauna and steam room. Breakfast was excellent as was dinner but on both occasions we found it annoying that the pleasant serving staff did not clear the plates after we had finished a course. We are not keen on eating with stacked used plates on our table. However this is a venue I would stay in again but not in the midgie season as after 6pm they start buzzing around.

"Excellent Gin expert in the bar"

5
User 21/06/2018

Justin is THE Gin expert -try some of his mixes, you won't be disappointed! The bar area really should be made into a gin bar with all that talent! Really wonderful staff and service. Went for husbands birthday and everyone was so good and kind, nothing was any trouble at all. Food was really good

"Wonderful weekend break"

5
Katherine H, Washington DC, District of Columbia 19/06/2018

We stayed for two nights at this hotel as we were attending a Christening on the Sunday. Saturday evening we invited friends over for dinner. The meal and service were superb. The waiter was so friendly and attentive without being over fussy. The desserts were to die for. Will definitely return to this lovely hotel. The bar meal on Sunday was equally good- I can recommend the amazing burger!

"Lovely place"

5
Stez01, York, England 18/06/2018

Booked last minute. Comfortable room, good decor and nice bathroom. Didn't have time to use the spa - but we had a meal in the bar which was plentiful- perhaps even a little too much. Great breakfast next morning. The grounds are lovely to walk round. Would recommend.

"An undisclosed,very noisy, wedding party"

2
H0gg1t, Cardiff, United Kingdom 18/06/2018

This was our second visit. We stayed in an executive room initially and ordinary double this time. The executive was a large room with an additional sofa bed, jacuzzi bath, coffee machine and pods. Both rooms have comfortable king sized beds, quality hospitality tray, hairdryer and complimentary toiletries. The rooms were located in a separate block to the main block. The corridor and room carpets were grubby. The corridor seemed to be a leaf magnet. Our first room had their own small outside space, marred by the full ashtray on the table and copious cigarette butts on the floor, which were not dealt with for two days. Both rooms had underlying cleanliness problems; dusty ledges, grubby phone handsets, dirty remote control for TV, dusty ceiling fan blades, dirty grouting in shower areas and exceedingly dusty bedside lamp shades.. For the second day of our recent stay, our hospitality tray was not replenished! Our main complaint was that we were not made aware when we booked of a wedding party being held on the Saturday night, no information was provided as to the duration of the exceedingly loud entertainment and over crowding in the communal areas. We went off site for our evening meal. Things were in full swing when we returned which precluded us from having the windows open a very hot night ensued. The evening went on into the wee hours, punctuated on a 1/2 hourly basis when a female came outside and let out blood curdling screams - unnerving as nothing seemed to be done to rectify the situation! Breakfast had us all shoe-horned into the public areas, where the party atmosphere continued with raucous laughter and shouted conversations. NEVER AGAIN! There was no thought or care for the individual guests, the focus was obviously on the money sinning wedding party. Very disappointed.

"Absolutely worth it"

5
jd474, Milton Keynes, United Kingdom 14/06/2018

Spent 2 nights at this hotel and to be honest I didn't want to leave. The staff were fantastic they were helpful and friendly. I didn't have dinner there which is a shame (but gives me an excuse to Go back) but the breakfast was delicious and so much on offer . Service was great . The room was lovely the bed was like sleeping on a cloud i put the do not disturb sign on the door and the cleaning staff let a bag of fresh towels and tea ect outside the door in case we need them which I thought was lovely. Sitting outside having a drink watching the wild life was lovely rabbits pheasants was brilliant and they have lovely walk ways around just go across the little bridges so peaceful and scenic it really is wonderful. And that's just the hotel. The spa which is there to use free when staying in the hotel (treatments are not but thats to be expected) but the pool is lovely warm and the sauna was nice the gym is well equipped and the staff are lovely in there as well . I would recommend calling in advance to Book manicures or any treatments i Unfortunately did not and Couldn't get in my own fault I should of had fore thought. I can not recommend this place enough i would now be disappointed to stay anywhere else while being in Cambridge. I just wish i had longer . And with all the hotel offers i think it should be five stars . But personal opinion aside go book now and enjoy.

"Very disappointed"

1
glendawheeler1, Fleet, United Kingdom 12/06/2018

Booked an overnight stay on Monday 11.06.18 on the off chance. Was shocked at the charge of £150.00 for an extremely small room that was VERY basic although bed was clean and comfortable. Paid an additional £12.50 for breakfast and had a busy day (business) so ordered "full English Breakfast". It was minimal to say the least - honestly I was shocked! two German/American gentleman on next table pontificated about ordering the "full English" - their faces a picture when iheir plates arrive!! They laughed out loud - I felt embarrassed - such a beautiful Hotel - beautiful setting and I travel a lot ...really cannot recommend -I'm sorry -and I am very easy to please - £162.00 ...VERY DISAPPOINTED !

"Afternoon tea with a view"

4
Emma L, Cambridge, United Kingdom 04/06/2018

Booked for afternoon tea with mum and the weather was so nice we sat outside. Fantastic food, great service and lovely views. Would definetley recommend and the price of £17 a head is not bad considering all you get.

"Business Meeting "

4
MrStorer, Leek, United Kingdom 24/05/2018

Great location, good meeting facilities and delicious food makes Quy Mill an ideal place for business meetings.The grounds are lovely, Highly Recommend ! Hopefully will return one day for a overnight stay!

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving a review of your recent conference event, and I am pleased that the Quy Mill met and exceeded your expectations! I hope that you will get a chance to enjoy the Hotel in a more leisurely capacity next time, where you can take advantage of our Complimentary Spa facilities, Bicycles,in addition to our fantastic dining options and comfortable rooms. Thank you once again!

"Celebrating 70th birthday"

5
teddyboy40, London, England, United Kingdom 19/05/2018

We have just come back from this spa hotel and it is amazing we were celebrating a 70th birthday and the staff couldn't do enough for us they were all brilliant we were a party of ten,we had a champagne breakfast which was lovely all served very well then went into the spa for all different treatments very relaxing place lovely pool area with jacuzzi sauna steam room all great spa staff were brilliant and very professional our rooms were lovely all modern with big double shower and king size comfortable beds again could not fault this spa hotel staff very friendly and very professional we all had an amazing time thank you so much

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving such a wonderful review of your stay. As one of the team members who served your group (for your dinner in the Waterwheel Room) I can say it was an absolute pleasure to see you all and get to know you! From your experience from the Hotel facilities right through to the Spa, I am pleased that we not only met expectation, but exceeded it! We look forward to seeing you again in the future, for another super stay!

"Terrible customer service and food wait, very disappointing."

2
Laura P, Norwich, United Kingdom 15/05/2018

We had booked the Quy spa hotel for a hen weekend away. We had activities booked in Cambridge on the Saturday and thought how lovely it would be to have breakfast and a relaxing spa altogether before we headed off home in different directions on the Sunday. We had booked breakfast for 9.45 and we received our teas and coffees, however we had to ask 3 times for jugs of water and our breakfast took an hour to arrive. We had asked the waiter and waitress how long the food would be on several occasions and were told 5-10 minutes. After still waiting patiently, we informed them that 2 guests had taxis booked but there was still no urgency or apology. It had gotten to 10.45 and I went to reception to inform them we would not be checking out on time as we had been waiting an hour for breakfast and that we were pretty unhappy. Instead of an apology, I was instantly told that all parties had turned up at 9 am and we had been informed there was a delay- neither of these 2 statements were true! I corrected them, and told them that we had booked in for breakfast at 9.45 in advance and that No member had staff had communicated about the delay - yet still no apology!!! Once breakfast finally arrived, it was yet another disappointment (see pics below for the measly portion and hard poached eggs that were not worth eating!) and we were never checked on after our food was laid. Although one nice waiter had overheard there was no butter and fetched some for us. After all the wait and annoyance it caused everyone's mood to lower and everyone wanted to get out of the hotel and head for home, therefore the original idea and reason for choosing this place had become a waste of time and money. I hope that no one has to ever experience this again: it's a huge venue and should be used to catering for large groups at a time. To the management; its worth looking at sorting out staffing to accommodate large groups of guests at busy times and ask some of your less welcoming members of staff to partake in some customer service training.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Laura, Thank you for leaving your review. Having spoken with members of your group, I believe a personal response has been delivered and accepted by another member of your group. In view of this, I extend my apologies to you here that your visit wasn't as fulfilling as expected. I hope that you will consider staying with us again in the future, and thank you for getting in touch with us.

"Oh Dear....Expensively dissapointing"

1
Richard B, Clapham, United Kingdom 15/05/2018

Good things first. The bar staff were excellent. Most of the accommodation is in wooden sheds away from the main building.The room numbers are not displayed outside the sheds so we had to find a staff member to show us how to get in. The entrance hall was covered in leaves and dirt and was not cleaned in the 3 days we stayed. We paid extra for an executive room but in all honesty it was very basic.. no bath , shower only...but no shower caps provided.. The razor point and bath room mirror did not work and neither did the table lamp although lamp was later repaired.It was raining when we were there but no umbrellas provided to get to restaurant ..which did not matter since we could not get a reservation in there since it was fully booked hence could only eat in the bar. There is a large marquee outside which is busy with functions which can make it noisy in the sheds. Definitely not worth the £215 a night it cost us especially when they tried to charge more and I had to produce original booking to get Bill changed. Suggest the reception staff need more training ...and a supply of umbrellas.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Richard, Thank you for leaving your thoughts regarding your recent stay with us. We do have the blocks of rooms numbered, but these are not lit up at night, something which we will look into. In our executive rooms we do provide both a shower and bath, apart from one room, which the space in the bathroom will not allow. Upon investigation, this room was the one that you stayed in. We do provide umbrellas for use by guests, these are kept at reception and can be taken as necessary. We recommend upon check-in that you book a table for the restaurant, especially if you are on a Dinner, Bed and Breakfast rate. This is not done automatically, as we would need a time provided from the guest. I appreciate your comments relating to the billing difficulties, this feedback has been passed on to the Reception team to ensure a smoother experience going forwards, and I apologise for the confusion that this caused. I hope that you will consider the Hotel again in the future, and we will do our upmost to make sure you have a more seamless experience.

"Fantastic Food"

5
LeweyVIII, Kingston-upon-Hull, United Kingdom 10/05/2018

Just ordered the Deli Platter and have to say how fantastic it was. The Black Pudding Scotch Egg was second to none and the selection of meat and accompaniments were well balanced and well received. Easily enough for 2 People or 1 large caveman. Room is very pleasant along with all of the staff. Super Job. Overall Rating 9.5 tomatoes out of 10 tomatoes

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving your fantastic review, we appreciate the feedback on specific dishes. We often receive rave reviews about our Deli Platter- not just for the quality, but also the presentation and generous portioning! Thank you for your comments on the room and the customer service you received during your stay. We look forward to seeing you again soon for that extra half a tomato!

"Average joe with a price tag"

3
Katie W, Bristol, United Kingdom 08/05/2018

Went there for a quick meal, can't complain about food came out quite quick however staff didn't seem happy like they wanted to be elsewhere and staff seemed on edge. There was a man (tall man wearing a white shirt - looked important, hotel manager maybe?), maybe he could be the reason the staff were on edge/uncomfortable? I ordered a orange juice & lemonade and I was shocked to learn the cost was £4.50ish to which a pint of beer costs £3.95 in my local pub!!! Outrageous prices for average joe food and same drinks you can buy from Aldi for 50p. We did not stay at this hotel.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving your thoughts with us regarding your recent visit. I am sorry that you felt that there were lapses in customer service, and I will be discussing this with the General Manager. With regards to our pricing, we do stock a range of premium products that would far exceed the quality of a supermarket offering. We price this accordingly, and is in line with other hotels in the area of the same standard. Thank you once again for highlighting these issues, we appreciate any feedback that helps us to make improvements to our products and services.

"Terrible"

1
steve s, uk 02/05/2018

We were disappointed to find the hotel very run down and as for the spa facilities, my local council gym was in a better state. The hotel requested my card and informed me they would take a £50 holding fee that would not come out of my account, regardless of this, they have taken the £50 out of my account even with me settling my bill on check out. I have attempted to get this back to be told they are unable to get the funds back to me and it was up to me to speak with my bank - this is an absolute joke. They say the bar is 24hrs, yet we were asked to go to receptionist to order drinks, which seemed to be an huge put out to the receptionist on shift. Who then continued to make us feel we were a nuisance the rest of the evening. Considering her role is client facing and first point of contact she is clearly in the wrong role as she was impersonal and unengaging. Furthermore, upon check out we were met with an incredibly rude receptionist which left a even worse taste. Think may be a hotel for a business travel/conference venue but for a personal weekend away with a partner this was far from what was expected given the cost - not worth the money! Also, the photos show a completely different view to what the hotel actually looks like and the bedrooms are very basic. Will not be returning or recommending.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review. I apologise for the inconvenience you experienced with the holding fee; this is explained in the Terms & Conditions, available on our website and is standard practice in many hotels. We do not take the money, it is held by the bank, so this is why you needed to contact them to release this. Our bar is 24 hours, but is served throughout the night by our reception staff. Due to the time, and size of our operation, we would not employ a barman throughout the night, I'm sure you can appreciate this. I have noted your comments regarding the unwelcoming attitude, and I will be addressing this with the relevant department heads. Thank you for highlighting these issues, I appreciate the opportunity to put things right where we can.

"Just terrible"

1
georgeken, London, United Kingdom 29/04/2018

My wife and I stayed there a couple of days ago for a night away. The place was hard to find and when we got there it wasn't as we expected, it was quite dirty. We were checked in by a young lady named Leah, she smelt like cigarettes and didn't look very presentable at all! She didn't give much detail on check in and was very rude, it wasn't a pleasant welcoming. The restaurant was understaffed when we went for our evening meal and the food was actually disgusting. the bedrooms were horrible and very noisy as situated near the A14. We won't be staying here again, despite all the bad reviews we have seen, we still went to stay and it just proved us wrong. I advise people don't stay there as it's not a very welcoming place. VERY DISAPPOINTED. Not value for your money at all, they are robbers.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, I am sorry to hear of your recent experiences whilst staying with us. It seems that none of the issues were raised with us during your stay, and this is surprising given the tone of your review. Had we been aware of some of these issues, such as the bedroom, or the food, we could have offered alternatives. If you would like to contact the hotel directly to discuss these issues, I would be more than happy to discuss this with you. I would suggest that in future that you refrain from mentioning staff names when visiting TripAdvisor; this is not recommended by them, and unfairly infringes upon the privacy of individuals. Despite this, I can assure you that your comments are being fully addressed by the relevant teams, and an unwelcome attitude is not conducive to our high standards. When you refer to all the bad reviews that you have seen, I find this difficult to comprehend given the positive reviews far outweigh the negative, but I appreciate that we cannot please all of our guests.

"Away Day"

5
User 28/04/2018

We had our away day at this venue. The hotel was very accommodating and we had conference room for the first part of our day and then we had the water wheel room, for our meal. We had a lovely evening and our barn Justin was great and very knowledgeable about the gins and pairing them with tonics to compliment. Accommodation was amazing with large bathrooms and four poster beds! Beautiful! We will be back!

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your lovely review. It's great that you had the two spaces available for your away day- I'm pleased you enjoyed the experience all round, and could really unwind from your day during your evening meal. Yet another mention for our Supervisor/Barman Justin..thank you! He is an asset to our business, and your comments really help us in rewarding and recognising our staff. I hope that you can return, whether it be with business, or leisure, and we look forward to welcoming you back!

"Spa Package Deal"

4
Josephine L B, St Ives, United Kingdom 27/04/2018

Booked an overnight spa package deal as an anniversary getaway. In short, this venue is priced as 5* and some of it truly is excellent however in other areas the quality was quite average making this an expensive 4* venue. High points - attractive gardens and surroundings, modern decor in bar and reception area, very comfy beds, clean rooms, excellent tea and coffee facilities, whirlpool bath was very good, free WiFi, free parking, some exceptional food, decent breakfast, spa is modern with good facilities and quality treatments. The spa wasn't too busy but we went Thursday-Friday as the weekends were booked up. Low points - 4 poster rooms are spacious but dated decor needs updating - paint chipped off walls, peeling window frames, creaky furniture that didn't shut properly etc. Personally found food and drink overpriced (£8 for standard G&T or normal glass of wine, £15-£20 for a burger at lunchtime). Restaurant decor is also dated but the silver service was very good. Only 5 dinner options for starter or main. 1 veggie option. 50% of the menu has added supplements on top of what you've paid (extra £3-4 for starter £8-10 for mains) and one of the non supplement options wasn't available leaving little choice! They suggest you set up a tab then make you sign or hand over your credit card for everything everytime as if they don't trust you. Most staff were excellent but experienced 2 sarcastic female staff in the spa. You can always hear the A14 in the bedroom as it's right by the road. Overall, we enjoyed our stay and this is a good venue, but we found the constant added costs a bit off putting considering the average quality of some of the food, decor and service. We would return again if prepared to spend the money. We wouldn't book the 4 poster room again and would check the evening menu before committing to a meal in restaurant due to limited options and the supplements.

"Super food and great spa treatments"

4
Kate W, Diss, United Kingdom 27/04/2018

My friend and I spent the day here. We had a super lunch in the Bar before we went to the spa. The stafff were helpful and very friendly. The spa offered pool, sauna jacuzzi, and a well equipped gym. I had a facial which was carried out in a beautiful and clean treatment room. Can highly recommend

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review. I am pleased that you enjoyed your lunch, and found the food and service excellent! I have passed on your review to Imagine Health & Spa, who manage our Spa facility and they will be equally as pleased about the comments you have left, thank you again. We hope to see you again for a return visit, and remember to book early with the Spa to avoid disappointment!

"A delightful stay"

5
MandY1943, Derby, United Kingdom 25/04/2018

We didn't know what to expect but, from the time of check until departure, we found everything absolutely delightful. Nice, quite large bedroom in one of the separate buildings. Good size bathroom with the usual amenities, tea / coffee making and, if needed, a safe. Bottled water supplied too. The breakfast menu really was "something else". Buffet style cereals, fruits, cold meats & cheeses etc. etc. Then, a huge choice of freshly prepared hot breakfasts from a "Full English" to scrambled eggs & smoked salmon. Yes, we highly recommend this Best Western.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving such a wonderful review. It's great to hear how the hotel impressed in all areas! We are very proud of our Breakfast selection and service, as we have been recognised through various awards, on display around the hotel, and detailed on our website. We hope that you will return in the future to experience another great visit!

"Loved it"

5
Mule1985, Peterborough, United Kingdom 21/04/2018

Went with my wife, daughter, and brother in law. Justin behind the bar looked after us particularly well. Pre-lunch nibbles were lovey and lunch didn't disappoint. Fantastic selection of drinks and staff very knowledgable about what they were serving. Will definitely return very soon.

"Lovely staff at this hotel "

5
milliemum, loughborough 15/04/2018

We really enjoyed our overnight stay...room was very comfortable, food in restaurant was very good and all the staff we met were very friendly...special thanks to Justin in the bar who, despite being very busy with an anniversary party, took time to show us different gins/whiskies and helped us decide which ones to try.

"Good room, food excellent"

4
Helen B, Cambridge, United Kingdom 13/04/2018

Very much enjoyed a short stay here with a group of friends. The room was clean and modern and a very short walk to the facilities. The bed was comfortable. We enjoyed the pleasant spacious pool in relaxing surroundings. Providing some soft cushions for the chairs in the atrium overlooking the mill race would be good and make this a very pleasant place to sit and watch the ducks go by. Changing facilities are good and spacious although rather more functional than luxurious. Bar meals were very enjoyable and of a high standard. Breakfast was excellent and served in very pleasant and well decorated room. The breakfast buffet choice was good. Staff coped well with a special request of mine and were generally good.

"Cake Tower Gate!"

1
salandy1, Much Hadham, United Kingdom 13/04/2018

I have never before felt compelled to write a negative review about a hotel on Trip Advisor but neither have I ever before received such terrible customer service. We booked afternoon tea at Quy Mill Hotel to celebrate my friend's birthday yesterday. The room we were seated in lacked atmosphere with just us and one business meeting taking place. Neither group wished to listen to the others conversation so we asked to take our tea in the bar area. Shockingly, hotel policy is that afternoon tea cannot be taken in the bar...as apparently they receive complaints from other customers! Have you ever honestly heard of someone complaining about someone drinking tea and eating a piece of cake in a hotel bar?! In the end we were offered a 'compromise' of tea in the bar but NO tiered cake stand would be allowed. So, from this I can only assume that the presence of a cake stand is the cause of offence to some people? I have personally never found cake stands to be in the slight bit offensive or something to be complained about, but apparently I am wrong. The duty manager would not even entertain the idea of any flexibility. Well in the end it seemed the best option was to go elsewhere, so we left and spent our money at a different hotel where staff were delighted to let us sit wherever we wished - even with a three tiered cake stand! Oh and guess what...no one complained. Customer is not king at this hotel. Policy is. You have been warned.

"Grest staff, rooms, breakfast and facilities"

5
Steph D, Wales, United Kingdom 13/04/2018

I have stayed at Quy Mill almost every time I have visited cambridge over the last 6 months. Each time, the staff are pleasent, the rooms are immaculate, and the spa facilities are top notch. They have gone above and beyond each and every time, and I hope I journey back to Cambridge soon, and will definitely be choosing the Quy Mill.

"Lovely relaxing Stay"

5
CharlotteandMac, Leicester 02/04/2018

We arrived Easter Sunday and had a lovely relaxing stay here. Had full use of the pool, jacuzzi and gym which was great. Breakfast was very filling. Room was comfortable and had everything we needed. We came away very relaxed. Thanks a lot.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you very much for your positive review. We are so pleased you enjoyed all aspects of your stay, and we look forward to welcoming you back in the future!

"excellent massage"

4
mrbeefy71, Royston, United Kingdom 01/04/2018

found the place to be very welcoming, my only complaint is that the reception staff where lacking customer service skills, well actually just the younger woman seemed to have an attitude but the other seemed a lot more bubblier and helpfull. i highly recommend the stone massage, i was away with the fairies during this treatment and wish it hadn`t ended

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review of your recent stay. I have passed your comments onto the Reception Manager for immediate attention. I am sorry that you felt that the welcome was not as warm and friendly as it should have been. I have also let Imagine Spa know about the wonderful massage you received- thank you for the feedback! We hope you will visit again soon.

"Good value"

5
nicholasmcmullen1, Nottingham, United Kingdom 27/03/2018

Booked this for work trip at very reasonable price for Cambridge and very pleasantly surprised at quality and luxury feel. Comfortable attractive room. Excellent facilities and a really tasty breakfast. Only caveat hotel is up long lane. Well signposted but bit disorientating in the dark when I arrived. Advance warning would have helped. But otherwise lovely.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your recent review. I am pleased that you enjoyed your stay, once you found us on arrival! Thank you for your feedback, we are looking into providing more information on the website about finding our location- I'm sorry you struggled in the dark! We do hope to welcome you back again very soon, whether it be with business again, or a leisurely stay.

"Problem after problem"

2
erinbleach, Essex, United Kingdom 25/03/2018

Before we arrived at the hotel there were already issues! We had booked a night stay with spa treatments for my friends hen weekend. Prior to arrival we had booked our lunch, spa and dinner times. About 2 weeks before our stay we had a call to say there was a mix up with the systems and our planned spa times were now not available. We were offered a time on a Sunday which was not convenient or offered to find our own spa close by, again not convenient or acceptable. After many many phone calls we were offered a more suitable time, all of the stress of this had already put a dampener on our stay. I feel that the lady I had spoken to was very abrupt and did not feel there were issues. The hotel did however give us a bottle of prosecco on arrival and a glass each in the spa which did seem like a nice gesture. Afternoon tea was so lovely Andrew our waiter was very accommodating and very professional thank you! Our spa treatments were also so good. Facilities were a little small and could do with an upgrade, having no where to sit and waiting to get in the jacuzzi is a little annoying. Dinner was lovely and Rebecca in the bar was amazing! Ellie on reception was also very helpful! The next morning at breakfast was when things went very bad. Half way through eating her eggs Benedict my friend found a small piece of glass in her food. We told the waitress who was very apologetic and said she would speak to the manager. After waiting quite a while we had to go find her ourselves. She apologised and told us that they have checked everywhere and found no other glass and are filling out the required forms, it took us to ask if they were going to do anything else about this due to the severity of the issue. We were told that once we check out something would be done. When checking out we were told our 1 drink each from the previous night was taken off the bill plus the breakfast. We had £30 to spend in the bar for dinner as we decided we didn't like the look of the restaurant menu and only spent half of this so taking the drinks off made little difference as if included that would have added to our £30. They also took the extra bed off our bill however this was purely a tiny fold out uncomfortable bed. We felt this wasn't really acceptable, the manager was not budging and said that there were no problems with our rooms so that is all she is prepared to do. I feel that our weekend away was ruined by certain customer service issues which is a shame as they have certain members of staff who are great. Will not return.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review and particularly in regards to the staff. It is always a pleasure to hear when members of the team have shown excellent customers and mentioned in reviews. Please do accept my sincere apologies for the issues faced with the leisure club and you bookings. This is not acceptable and have been addressed with the management company, Imagine, that runs the club for us. Upon investigation, the item that was found in your friends food was not glass but in fact a piece of acrylic from a whisk. I do sincerely apologise for this isolated and unfortunate incident. I am delighted that a gesture of goodwill was offered and accepted.

"There were some good points"

3
kk7929, Woodbridge, United Kingdom 19/03/2018

We chose this hotel for a family birthday meal and stay after reading good reviews on here and were particularly looking forward to a swim and dinner. On arrival their wedding planner was covering reception. She was friendly, chatty and super helpful, including moving one of our rooms from the top floor (do not stay on the top floor if you are over 6ft, the beams are really low). The rooms were spacious and spotlessly clean. The bed was incredibly comfortable and the bathroom towels were large and good quality. Iron in the room was useful and we appreciated the toiletries on offer. We spent a few hours in the spa area. All the staff were friendly and the facilities clean. Was great having the coded lockers in the ladies changing room. We were lucky to find a cancellation for the spa the next morning and we both thoroughly enjoyed our facials. Dinner was where things went wrong... We booked a table in the restaurant, and was expecting exceptional food given the reviews, awards and price. The staff member behind the bar didn't seem to know much about the wine on offer but was friendly and polite. Our waitress at dinner was lovely, bubbly and tried incredibly hard to serve an entire restaurant by herself despite having almost lost her voice. Unfortunately as a result of being totally understaffed, everything took forever and we had to ask for more drinks multiple times. Starters were ok, well presented. The freshly made bread rolls were delicious. The fish and the beef mains were well cooked and although they took a long time to come out after starters, you could tell they were freshly cooked. The venison was awful. 2 of us ordered it and both had to send it back the first time for being completely over cooked. The second time one plate was ok, but the other was like leather - again fully over cooked. At this point the manager stepped in to try and rescue the situation. Still had one mains missing. However, it was late and we thought that a cheese board would be a good idea to finish the meal as it didn't involve any cooking - it still took 20 minutes to come. The manager was lovely and very apologetic, removing some items from our dinner bill. However if we are honest, our entire birthday dinner had been ruined. We slept well until the housekeeping staff started cleaning the rooms above us and the hoovering woke my partner up. I don't think any individual person was to blame for the Fawlty Towers like experience we received. In fact many of them tried incredibly hard. Poor rota'ing? Staff illness? Poor training? Just bad luck on that day? Personally I don't feel a restaurant with awards and that reputation should have opened if they weren't able to provide their normal service. I don't think anyone in there got anywhere near good enough standards that night. It is much easier to apologise for not opening for one night then it is trying to rescue a sinking ship. Thank you again to our waitress for trying so hard and to the manager for her care.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review. I have responded in writing to all the correspondence that's been received, so I hope that you find these responses acceptable. I can only apologise once again for the lapses in your stay, as I was the manager on the night that you refer to. As explained on the night, our restaurant waiter had unfortunately been taken ill at very short notice and it was a very busy operation. It would not have been an option to close the restaurant with the number of bookings we had, and also because the service had already begun, so it was managed on the night as best we could. I know that you can appreciate this after our conversations on the night, and from your comments above. I completely understand your disappointment and it is deeply regrettable that the catalogue of errors were experienced, and if you were to return, we would ensure the experience would be entirely different. We pride ourselves on providing excellent food and service, and I can assure you that these unfortunate events are not the norm. Thank you for your review, and if I can be of any further assistance, please feel free to contact me directly on the number I have provided in a previous correspondence.

"Interesting hotel, excellent spa."

5
Macandcath, Northern England 19/03/2018

We booked two nights to break a trip. We thought the hotel was excellent. Cold weather, but warm room with controllable heating. I'd written on the booking form that “a room with a view would be good”, and our room overlooked the mill stream, wildlife and trees. Our first visit to the hotel, and my wife thought one of the receptionists (Ellie, I think) was particularly helpful. The spa and swimming pool were really nice. My wife had booked a massage which she said was “the best ever”. It's good to find a hotel with real ale, and the Adnams ghost ship was excellent (I kept trying it to check!). Really good breakfast. Memorable eggs benedict. We had dinner in the hotel restaurant on one evening, and enjoyed our meal although the choice wasn't huge. Reasonable value meal. Hotel receptionist organised a taxi into Cambridge for us, and accurately predicted the cost (£16). The hotel is built around an old water mill, and I think some rooms are modern buildings outside the old mill building. Our room was in the old building, and was plenty big enough and comfortable. Big bathroom with excellent shower. One thing to be aware of is that there is no lift, and the stairs are narrow and quite steep. Plenty of car parking space. Would I go again? Yes, but I thought it was quite expensive for B&B.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your lovely review. I am so pleased you enjoyed your stay with us at the Hotel. I have passed on your feedback to Ellie, and she is overwhelmed by your mention, so thank you for this! I have also mentioned to the Spa your compliments with the massage. With regards to the lift, we would love to incorporate this, but being a listed building this is unfortunately out of our control! We always offer assistance with luggage, and have the majority of rooms in blocks, which are all ground level. Thank you once again for passing on your thoughts, and we hope to welcome you back again soon for an equally enjoyable visit!

"Great Mothers day meal"

4
Rupert C, Cambridge, United Kingdom 13/03/2018

Having been a disorganised family, I was left to book a place for Sunday lunch on mothering Sunday. My first thought was QM as it is a nice location and I had heard the food was good. I called the staff were very helpful during booking, I was worried about the meal only being offered as a carvery. I need not have worried, the 3 courses on offer were excellent. With attentive staff on hard to serve or explain the choices. The food was regularly refreshed and of a impressive quality. Finishing the meal with a coffee was good and included in the price, and in addition the hotel presented each mother with some flowers (a nice gesture). We shall return.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review of our Mother's Day carvery. We really appreciate the feedback as this is the first year we have tried offering the Sunday Lunch in this format. I am pleased to say it was a resounding success, and we have received lots of compliments similar to yours. We have lots of similar events planned for throughout the year, and we would love to welcome you back again, whether it be an impromptu meal or a weekend stay! Thank you once again.

"Spa Weekend"

4
Anne G, Hadleigh, United Kingdom 04/03/2018

Found the staff very friendly and helpful, room was very comfortable with everything we needed - (we paid extra for a superior room) - loved the lunch we had in the bar on arrival and also enjoyed breakfast, the dinner was a huge disappointment, if we come here again we will have our dinner in the bar - less pretentious menu - I don't think the kitchen is up to the restaurant menu.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review. I really appreciate your comments on the bedroom and the lunch that you experienced in our Lounge Bar. Our A la Carte menu is very popular and enables us to offer a Fine Dining option to our guests. Whilst I appreciate that this menu is not to everyone's taste, the hotel has earned and maintained 2 AA Rosettes, so I would suggest that the kitchen is more than capable of achieving this level of culinary skill. We do hope that you can stay again and enjoy our Bar Menu and indeed the beautiful surroundings, perhaps in the summer! Thank you once again for spending the time to give us your feedback.

"Well trained and attentive staff"

4
StevieGJersey, Jersey 26/02/2018

We had an afternoon tea party in the Orangery room. As the leader of the group I was quickly identified by staff when i arrived and our host Kayleigh, took control providing all the information we needed. We felt the staff were always one step ahead and made the afternoon very easy. Food reasonably good but plentiful. Evening bar meals were a very good size , comfortable atmosphere. Good breakfast with large menu of plated options.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review, I have passed on your gratitude to Kayleigh for her efficient service, she was so pleased that you'd taken the time to comment, and she told me what it was a pleasure to serve you all. We look forward to seeing you again in the future, whatever the occasion!

"Fabulous food as always"

5
Sophie A, Cambridge 25/02/2018

As always....Quy Mill restaurant never lets me down.....friendly, helpful staff on hand along with great food makes a chilly Sunday very warm and comforting. Had the traditional Sunday roast and it was wonderful....there was no rush to clear the table. A great relaxing Sunday afternoon

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for letting us know how pleasant your visit was yesterday, I am pleased that you enjoyed the Sunday Lunch! We look forward to seeing you again soon, and whatever the weather outside, we can always guarantee a warm welcome and fantastic food for you to enjoy! Thank you.

"Nice location but very poorly managed"

2
rkelly14, London, United Kingdom 23/02/2018

The hotel is set in beautiful grounds. Rooms are decent and comfortable but staff is neither competent nor properly trained. Restaurant is in shambles. They need to train staff and hire professional management. Customer service is a luxury these days anywhere but basic efficiency is not too much to ask. Don't deserve your money. Find some place else

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, I am sorry to hear of your experience in our restaurant. I have forwarded your comments to the Food & Beverage manager to be addressed immediately, as this also falls well below what we expect from our staff. Training at our property is an ongoing process to enable staff development, so please be assured this issue is being addressed. As this is not our usual performance, we hope you will return to the Hotel in the future, in order to leave you with a better impression.

"Poor spa, good massage, nice dinner"

3
Jasminetea53, Cambridge, United Kingdom 19/02/2018

We spent a few hours at the spa, followed by a massage and then dinner at the hotel. The Spa was very disappointing. There was only one member of staff around who was rushed off his feet so it took ages to check in. There were far too many people for the facilities - no seats available anywhere; a very small jacuzzi so it was always full; a sauna which was not very warm and no room anywhere including the “relaxation room” It was not a relaxing experience. By the end of the day the changing rooms were disgusting. They were not cleaned all day so the basket for towels was piled up and overflowing. There were dirty towels, tissues and plastic bags all over the floor. Horrible. We had a sensory full body massage at 6rpm and it was excellent. My masseuse Sian was very good and gave just the right amount of pressure. I would go back for a massage but would avoid the rest of the Spa. Dinner in the hotel was very good. The cod especially, was excellent. Just one quibble - the lemon and blueberry tart was very tasty but the pastry was so hard it was almost unbreakable. Mary Berry would be disappointed in you. But I would go back for dinner.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review.I apologise for the lapses encountered in our Spa, which were due in part to staff shortages. I have forwarded your comments onto the Spa Manager for their attention and immediate action, as this is not the standard that we expect at all. I am pleased, however, that you found the dinner in our restaurant to your liking, and your feedback for the dessert has been noted! We do hope you return to us in the future, and thank you once again for taking the time to provide your views.

"Nice hotel in a lovely setting"

4
Genevieve G, Amersham 16/02/2018

We enjoyed our stay here. The hotel was clean and comfortable. The receptionist was efficient on check in but not particularly welcoming and delivered her lines as if reading from a autocue that had been speeded up. The room was on the third floor and was lovely with a beautiful shower room. We didn't eat in the hotel in the evening. It seemed rather overpriced. This morning's breakfast was tasty but the strange procedure of arriving and giving your room number and then having to wait whilst they prepare a table for you was a little odd. The hotel had a list of guests so they knew how many places to set... Anyway, breakfast was lovely. Lots of choice on the continental and cooked menus. Checked out and Jodie on the desk was very pleasant. Went for a swim in the Imagine Spa. The ladies toilet could have done with a tidy up and I resisted making a sculpture out of all the used toilet roll cardboard tubes on the floor. All in all, a lovely hotel but some staff could be a little more welcoming.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving a review, I am happy to hear that you enjoyed your stay. Apologies for the impression created on check-in, I am sure the receptionist did not realise her manner was not the most welcoming, but this has been highlighted to the team in general so that this can be really focused on. Our policy to mark arrivals at breakfast is for two main reasons; the first being that our guests are on differing packages, therefore we have to monitor which guests have breakfast included. It is also so that we have figures to work on throughout the service-the kitchen can make additional preparation should stock be low; and also waiting staff can reset the tables accordingly, as we have a 32 seater restaurant area. Thank you once again for passing on your thoughts, we hope you will visit again in the future!

"Looking for an upgrade as a Diamond Rewards Member? Don't count on it."

4
339334, Dudley, United Kingdom 13/02/2018

This is a lovely hotel, and the reason that I stay here from time to time is because of my Best Western membership. In fairness, I did receive an upgrade on this occasion, but I had to ask for it, and the manager explained that it isn't guaranteed because they are an affiliate member of the scheme. I was told not to expect it in future. The hotel is lovely and the restaurant delightful - especially the kippers at Breakfast. Couldn't complain at all - very nice. I'm not sure if I'll return, though. I have a similar frequent stays card scheme with IHG and they always give me an upgrade.

"Quy Mill Hotel & Spa"

3
trudiestottor, London, United Kingdom 13/02/2018

I have very mixed feelings about this hotel - it has some really amazing strengths and qualities, yet I left feeling a little disappointed. Our check-in procedure was fantastic, the receptionist was friendly, polite and very informative - answered all our questions very ably. The hotel itself is very attractive - pretty, well-kept buildings with many rooms in blocks like converted stables and barns, separate from the main reception and bar etc. Our room, in one of these blocks, was modern, bright, spacious and very pleasant. It was exceptionally clean - a big plus in my book. We were disturbed frequently by the outside door to the block constantly banging as people came and went, which was a shame as the bed was comfortable and otherwise the room was faultless. The spa was very pleasant and the young lad working there was, again, helpful, pleasant and informative. In the evening we found that the bar person was exceptionally slow and didn't appear to know where anything was it took nearly 15 minutes to get 4 drinks and we finally had to guide him to the soft drinks which we could see, but he could not. At breakfast we were seated by a very pleasant lady, who spoke English as a second language - this posed a small problem as there was some minor confusion over our breakfast order, but this was resolved eventually without issue. Breakfast itself was tasty - especially the sausages. All in all a very average stay and definitely not an unpleasant one, however, sadly things for me went very rapidly downhill when the maid knocked on my room door at 10.30 am to enquire when she could clean the room (checkout is 11 am). As I was mid phone call at the time I told her to come back in a short while. After finishing my phone call I went into the bathroom and then heard the maid return, using her own key to enter the room - clearly realising that I was using the bathroom she left! I feel this behaviour was intrusive and rude - surely the maids know what time the guests check out?! Furious!

"Nobody Expects..........."

3
User 13/02/2018

It was good, but not excellent, let me explain. We decided to stay at the Quy Mill Hotel after reading that they have a great spa and pool, but best of all, an ‘excellent' real ale bar. We like to book a spa break as we both work hard, I say we, my partner does! and as such like to get away occasionally to stay at a decent hotel and spa so we can have a swim, sauna, and then a lovely relaxing meal and a proper drink without the worry of getting home, either by shank's pony, or booking taxi's. We have stayed at a number of lovely hotel and spas in East Anglia so having had a look around, found this one. We arrived yesterday (Monday 12th Feb 2018) at 1345 hrs, (check in time was 1400 hrs) thinking that ¼ of an hour early shouldn't really be too much of an issue, and to be fair, it never has been anywhere else before, however, we went to reception and were informed that our room wasn't ready yet and was at that time still being cleaned, and if we would like to have a drink, (not complimentary) in the bar we would be informed when it was ready, now having read how good the beer selection was at the Quy hotel, and coupled with the fact that had not one, but two bars, we both thought that it would be great to start the relaxation with a nice beer. We went to the bar and noted straight away that the two lager taps were covered, and also that the two real ale taps were off too. I enquired what beer they had and was informed that they had run out of lager in this bar, and also real ale. Ok thinks I, do not despair, there is still the real ale bar, and I noted that they had an Adnams Mosaic Pale Ale on tap. So, we had one each to be going on with. We sat and quaffed our ale, which to be fair, was not good, the mosaic has a real strong hoppy flavour which for some is great, but it's not for me, but It was going to be just the one, so what the hey! Had there have been a choice, I would have had something else. We were informed at 1430 hrs that our room (202) was ready, ½ an hour late, but still, could be worse. And booked in, I did note that there was no apology for the tardiness, but sometimes, these things can't be helped. We went across the courtyard and up the stars to our room, which in all fairness, was lovely, great, I thought, this break is back on track, a good-sized room, large double bed, good en-suite with Jacuzzi bath, Great! BUT! The radiator was off, and there was in place an electric room heater, but the room was lovely and warm, The swim and sauna was great, and excellent place and recommended even if a little busy, but after all it was half term, so all good, So, after a lovely relax and a leisurely prep for dinner, we went down to the bar at about 1830 hrs. we went to the bar and again noted that there were no beer taps open other than the pale ale and cider. I asked jocularly if they had any beer on tap, and was told that no they hadn't, I didn't panic and felt safe in the knowledge that they have advertised that “Our Celtic bar has a Scottish theme and features Real Ales, excellent wines and a large selection of malt whiskies” I asked what real ales they had on in the real ale bar, and was told “none, we are all out of beer, but do have some bottles” After suffering a slight `Connery' we asked for two bottles of Stella, and sat down. Having consumed these, the waitress asked if we would like another drink and so ordered two more; and with these went through to the Celtic Bar for dinner. We both ordered the burgers, which to be fair were ok, but £17.50 worth of ok, I'm not so sure, we had to was 45 mins from ordering and had finished out beers and wanted to order another each. I went to the bar and asked for two more Stella's and went and sat back down. It was now that we noted that the bar staff we huddled together and kept looking our way, my partner saw a man walk past with a box of Stella and laughingly said that it looked as though they had run out of this too! About 10 minutes later, a waitress bought our beers across, and they were warm! Warm lager?? We finished dinner and went and sat back in the bar, I thought that I would have ‘one for the road' and asked what bottled beer they had which was cold and settled for a Bud. I nipped to reception and asked for some more tea bags and milk and was asked if all was of, and thought that I would mention that I was disappointed with the lack of beer. The young lady on the reception whose name I have forgotten, (sorry but you know who you are) was lovely, she apologised and said she would get the manager. At this time Zoe, the day manager was just going home and asked if she could help, and joked she could if she had some beers! Zoe informed me that they did have beer on tap, so I recounted our experiences, Zoe apologised and said that she was going to the cellar to see what was happening. She came back a little while later and informed me that they were in the cellar and had Wherry, and Ghost Ship, and that they were now connecting up the Ghost ship, and could not understand why we had been told that they had no beer and why they hadn't connected it sooner. And not to worry, she was altering our bill accordingly in the morning. To be fair Zoe was very apologetic. The next morning, following a quite night, we had a good breakfast and checked out. True to her word, Zoe had altered our bill, and had taken the beers off our bill which was lovely of her. So, what are my impressions? The hotel is lovely, the staff were great, well the evening receptionist and Zoe, the food is good albeit a tad overpriced, The Spa was very good, and the room excellent. This does come with a caveat: How can you run a bar without any decent beers on tap? Now, contrary to how this read, I am not an alcoholic, but do like a beer, and do rightly expect when you go to a bar you expect there to be beer, especially when you advertise that you have a real ale bar! If, as we were told, they had experienced a 'very busy Sunday', surely Monday morning you'd pop to the cash and carry, or contact the brewery and get at least a barrel of beer in? There were other incidents during our stay such as the bar manager tripping himself up to get way from the bar when we approached it, or the jocular way we were informed that the lager would be back on a 0730 hrs (just in time for breakfast), but that's another story To sum up, I don't think we'll be staying there again, it was such a shame, they promised so much. But don't advertise what you aint got. Oh, and the radiator in our room never did come on.

"First impressions deceptive - disappointed "

3
Skara7691, Colchester, United Kingdom 12/02/2018

Stayed with a good friend for a girly catch up. Good check in service - room 403 given - which was in a separate building to the main hotel. Room was chilly - used temperature control to turn it up & hot air comes out of what looks like an air con unit above the bed . This did warm the room but was like sleeping under a hairdryer! Bathroom was not spotless - lipstick on the floor towel over the bath - & generally didn't feel that “clean”. Only one bath towel in the bathroom . Only one small bottle of water for a twin room & mostly decaf coffee. The food in the restaurant was a good standard although a little over priced . Service though was incredibly slow - taking 20 mins to bring the bottle of wine ordered - sat at 8pm & starters did not arrive till 9pm ( I don't mind waiting for good food but this seemed excessive ). Tables in the restaurant also far too close together - too many tables in a small room & felt like you were sitting on top of other guests. Breakfast very pleasant although when we went back to our room our keys would not work- back to reception where reprogram & still didn't work so had to get the cleaner to let us in. Spa - this was more just a swimming pool with jacuzzi , steam & sauna on the side - not what we would class a spa. Staff in there were very disinterested in us & we were told they were out of the robes advertised. Again at checkout when mentioning some of these things, the receptionist did not seem interested & no apologies. Although we enjoyed our stay we were disappointed & let down from the website that had inspired us to book.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to tell us about your stay. I apologise for the catalogue of issues that you experienced, and I want to reassure you that all of your comments, which are very fair, have been passed to the relevant departments for immediate action. I do hope that if you choose to stay with us again, we can offer you a more fulfilling experience that meets with your expectations. Once again, I am sorry that we could not rectify any of these issues throughout your stay, especially after taking the time to mention these on checkout.

"Lovely stsy"

5
anniedemps, Newcastle-under-Lyme, United Kingdom 10/02/2018

I booked a last minute stay here for business because it had a gym. Was upgraded on arrival to a four poster with jaccuzi bath, nice treat! Staff were excellent, consistently helpful, food was good, well equipped gym facilities. Nice clean tidy hotel with plenty of close by parking. Free wifi. Decor in the room was a bit tired but I'm only nit picking really. Good quality bedding which always helps! Overall fantastic experience, will definitely be returning!

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review detailing your stay, I am delighted that you found our hotel and facilities exceeded your expectations, and we look forward to welcoming you back soon!

"Excellent!"

5
Rory H, Princes Risborough, United Kingdom 05/02/2018

We received a free upgrade to a spacious and comfortable superior room on check-in which was very much appreciated. All the staff were very helpful and friendly. Breakfast was a gourmet experience in itself! Dinner menu a little restricted in choice but fine for one or two nights, and the pigeon breast as the starter, together with the venison as the main were both delicious. Good pool and sauna in the spa facility. Overall Very Happy with our stay!

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for leaving your wonderful comments about your recent stay. I am pleased that you found the staff helpful and you found our breakfast offering extensive and inclusive. We are proud to provide our two rosette A la Carte menu, and apologise if you felt restricted. We do make regular rotations of this menu, so I am confident that when you return you will experience some new dishes! Thanks once again for your feedback, and we look forward to welcoming you back in the future.

"Exceptional Customer Service"

4
GemmaB, UK 04/02/2018

From the moment we arrived to the moment we left, every member of staff we met went over and above when assisting us. The duty manager was the star of the show. His personable nature, whilst remaining professional and also making the establishment feel exclusive, were second to none. Our executive double room wasn't as large or exclusive as I had expected but the comfy mattress made up for this. I had the best night sleep since 2001! Special mention to the chef, the freshly cooked pastry selection and berry muffin were sublime as were our evening meals. After these highlights our breakfast on the Saturday morning was a bit of a let down. The continental spread had no croissants or mini muffins and the fresh orange juice was empty. We ordered the English breakfast from the cooked menu and I found the sautéed potatoes overly greasy and was disappointed that there was only one rasher of bacon and one sausage, despite me requesting no tomato and no black pudding. The gardens are simply stunning and we found the facilities in the health club to be more than adequate. Unfortunately for us the spa was almost fully booked so we were unable to have any treatments. I've never know a hotel spa to be fully booked so it must be good! All in all a relaxed and comfortable night away whilst in the area on business. We will definitely return for a leisure break, probably in the summer months to make the most of the grounds & surrounding area.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your wonderful review. I am delighted that you enjoyed so many aspects of your stay- from the staff to the surroundings and beyond. I am sorry that you experienced some shortages on the Breakfast buffet, which was no doubt due to the high volume of guests that morning, but I'm sure this was rectified once highlighted. Your comments regarding the cooked element of the breakfast have been passed on to our Chef for his attention. Thank you once again for your comments, we'd love to see you again in the Summer and hopefully you can book some relaxing Spa treatments to compliment the relaxing environment!

"Afternoon Tea was awful"

1
sarakkelly101, Cambridge, United Kingdom 04/02/2018

The tea was lovely, but the sandwiches were dry, and the scones were under cooked, hard and inedible. Cakes were hard and dry and no idea what they were, apart from the macaroons, which were ok. The staff had no idea either. Complained about the scones and showed them but all they could say was "no one else had complained". We were offered replacements, but we declined. Not value for money at all and very disappointed as it was a friend's birthday.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for posting your review regarding your Afternoon Tea experience. I apologise that this did not meet with your expectations on this occasion, as we pride ourselves highly on our product and service. I can assure you your comments have been addressed very seriously indeed with the relevant department heads in the Kitchen and Food & Beverage to ensure no such lapses happen again. I hope that if you decide to visit again, we can deliver a better service for you. Thank you again for raising your valid comments, it is essential in being able to monitor and improve our business as needed.

"Pleasant stay, good restaurant"

4
Lisa M, Sheffield, United Kingdom 28/01/2018

Stayed here for one night with friends. Room was very comfortable and clean. Spa area was small but good, changing rooms spacious but showers could have been cleaner, went in the afternoon and then the following morning and the same big clumps of Hair and half used toiletries still there! Cardio equipment in gym good but weight machines old and difficult to manoeuvre. Evening meal very good and not too overpriced. Breakfast was lovely, freshly cooked and served to the table. A pleasant stay would go back.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review detailing your stay. I am delighted that you enjoyed your experience with the hotel and your food while you were here. I apologise for the lack of care and attention that you experienced in our Spa, I have passed on your feedback to Imagine Spa, the company who run this facility for us. I hope that you can return to us once again to provide you with the superior experience that we pride ourselves on.

"Fabulous stay"

5
az_1982uk, London, United Kingdom 28/01/2018

We stayed as a couple for 2 nights this weekend for my husband's 40th Birthday and from before we even arrived the staff were fantastic. The small touches like balloons and card in the room to the customer service was 5* all the way through Room: The room was large and immaculate, with a big ensuite and huge bath. Paying a bit more for a Superior room was well worth it. Food: breakfast was delicious with freshly made to order hot food with a great selection and additional continental buffet with fresh pastries and juices will leave you stuffed! We ate in the bar and the food was very good and portions huge! Again service was fab! Afternoon tea: we also had the afternoon tea which was really good. The selection was good and there was so much we didnt get round to eating a lot of it so they packed it up and we took it back toout room Location: hotel looks and feels like it is in the middle of nowhere but actually the city centre is not too far and we took a cabs there and back. I would highly recommend and will defintely be returning.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you so much for taking the time to pass on your lovely comments. I am pleased you enjoyed every aspect of your stay from the spacious room, to our dining options and the service delivering it! I have passed on your thoughts to the whole team, and they are grateful for the recognition. We are looking forward to welcoming you both back for another stay- hopefully you will get to experience our fantastic Afternoon Tea again, but this time outside in the sunshine overlooking our gardens in the summer!

"Spa visit with afternoon tea."

5
Teeneybopper, Eye, United Kingdom 26/01/2018

A delightful day spent in the spa, having a fantastic hot stone massage (well recommended) with Leah (blonde Leah), really professional and knowledgeable approach. The swimming pool was perfect temperature and it was a real delight to sit and relax in the conservatory watching the ducks on the little stream. The steam rooms and sauna were a good temperature and were nice and clean. The only negative I would have about the spa was the reception let it down and looked a bit shabby. Afternoon Tea taken in the Hotel was an absolute joy. It was sincerely the best that I have had for a long time. The sandwiches were fresh and well made. Cakes.... all homemade and very tasty. The best things though were the Scones..we had beetroot and joy of joys a stilton one, we were advised to take this with Orange Marmalade, which we both sneered at. However, what a fantastic combination and one to be recommended. The scones were a delight and well made, tasted fresh and were a very generous size. The Duty Manager Paul was so professional, funny and made us feel very welcome. He said that the 'Spring' themed Afternoon Tea is coming out soon... my friend and I can't wait. Thank you guys for such a lovely day.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your wonderful review! It's great to read that your entire experience not only met, but exceeded your expectations. I have passed on your comments to Paul, who remembers serving you and what a pleasure it was. Your comments on the Afternoon Tea have been forwarded to the Kitchen and it's lovely to hear that you gave the scones a try, they are a fantastic alternative to the Traditional offering of Fruit or Plain, although we would always provide the classic - just in case! Please do pop in for another visit, we look forward to seeing you, and thank you once again!

"Spa weekend for mums biethday"

4
Susie W, West Byfleet, United Kingdom 21/01/2018

My sister and I booked this for my mums birthday, just the 3 of us for a really good deal which included breakfast and a 3 course meal and use of the spa. Our room was lovely, and we had a bottle of prosecco on ice for when we arrived. We stayed in one of the courtyard superior rooms and it was clean, spacious and very quiet. The spa was nice, although very very busy with lots of couples obviously on a spa weekend break so pool, jacuzzi and sun beds all packed. Which was a shame as it wasn't very relaxing. Couldn't fault the food, or wine or the hotel staff ... all very nice. Just be careful when booking an inclusive deal as it doesn't include everything and quite a few of the dishes on the menu had supplements added and the wine isn't cheap. Only a 10 minute drive into Cambridge so good location. All in all a very pleasant stay. Will come again for sure.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Many thanks for reviewing your recent stay with us, it's great to hear that you enjoyed all that the Hotel has to offer, including the Spa facilities! We hope to see you all soon for a second visit.

"Excellent afternoon tea, very good service"

4
Mike N, Peterborough, United Kingdom 16/01/2018

Called in one afternoon for afternoon tea. Lovely sandwiches, scotch eggs and other savouries. Excellent scones, lovely mini muffins, scrumptious dessert pots. So much food that we needed doggy bags to sample the rest. Lashings of tea with excellent service. Really worth it.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to leave your comments regarding your recent Afternoon Tea experience. I am delighted that you enjoyed the sweet and savoury items on offer, and that you took some home to enjoy afterwards! We would love to see you again soon so please call in when you're next passing!

"Impressive Service"

5
User 11/01/2018

i stayed at this hotel , the rooms and facilities were excellent, but what made the stay more enjoyable was the professionalism of the assistant food and beverage manager called Paul. he not only had extensive knowled of the bar which included speciality spirits but also guided me arpund the extensive menue with regards to healthier options . apart from his professionalism Paul was extremly approachable and a credit to the business.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your wonderful review. I have passed on your feedback to Paul, and he was delighted that you had taken the time and thought to comment on his service, thank you. We look forward to welcoming you back to the Hotel again very soon!

"Friendly quick meal"

4
User 06/01/2018

We stopped off looking for somewhere vegan-friendly on our long car journey. Staff were really helpful and created a delicious vegan salad for my wife. My non-vegan meal was great too! As cheap as stopping at motorway services, but so much nicer! We felt quite spoilt!

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review regarding your recent meal with us, I am delighted that you found us convenient to pop in, and you enjoyed our extensive Bar menu. It's great that we accommodated your dietary requirements with a Chef creation! We would love to welcome you again for a meal or perhaps a weekend stay sometime in the future, thank you again.

"1 star only because of manager Zoe"

1
User 31/12/2017

One star because of manager Zoe and ridiculous policies. We had a problem with our booking which was through booking.com. When the booking.com reps spoke with the hotel manager Zoe it was agreed that we are to receive a call from herself the next day and sort things out. Next day, we spoke to the hotel manager and she lied blatantly that there was no such conversation between herself and booking.com. All in all, we paid £130 and we haven't received any service for it. It's not all about the money, this booking was meant to be a birthday present and much more than that. They have ruined everything. As long as this hotel is endorsing such people in the management and the policies are in place only to protect their profits but not the customers - sorry but you don't deserve your customers and the good reviews.

"Overnighter"

2
Antony D, Worthing, United Kingdom 28/12/2017

Standard bland conference type hotel without character in the middle of a new settlement and shopping area....Very cold outside white with snow and ice. Nice bedroom but very cold with a radiator not working and a noisy fan heater which seemed to only recycle the cold air so a sleepless chilly night. Not good for my onward journey....

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review. However, I believe you may be reviewing the incorrect property, as we are not located in the middle of a new settlement or in a shopping area; we are in fact a listed 18th Century building located in a rural area, located 6.5 miles outside the centre of Cambridge.

"70th birthday celebration"

5
jul103, Cambridge, United Kingdom 27/12/2017

Although our celebration (28 guests) clashed with the hotel's Christmas Party night (23 Dec) everyone helped us personalise our tables with a banner, balloons and party poppers - the staff couldn't have been more helpful saying 'yes' all to our requests. The food was excellent; catering for individual needs such as vegan and lactose intolerance. Excellent location and setting. Rooms clean and comfortable. 16 met for breakfast Christmas Eve and not one complaint. Would definitely recommend.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your wonderful review! I have passed your comments on to our Events Team and all of the staff that were working on the 23rd and 24th, and they have all commented on how pleasurable it was to serve your group. We always endeavour to go the extra mile, so it is lovely to receive recognition for this! We would love to see you again, so please bear us in mind when planning your next celebration. Have a very Happy New Year!

"Anniversary weekend"

5
924lucieb, Cambridge, United Kingdom 18/12/2017

Lovely staff who made our anniversary special, amazing food and service and incredible spa facilities, and a wide range of treatments. The room was amazing, bath and bed was all that we could have hoped for and more. Very accommodating to a last minute dession of late check out too

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to post your thoughts regarding your recent stay. I am so pleased you enjoyed your anniversary, and that the staff went above and beyond to ensure this! We hope to see you in 2018 for a return visit. Wishing you both a very Happy New Year!

"Well worth the trip!"

5
User 17/12/2017

A very comfortable hotel with excellent staff. The swimming pool is perfect [although a spin dryer in the changing room would be a useful feature to add]. The grounds and car parking are excellent. If the swimming pool opened earlier than 8.00 am it would have allowed us a morning swim as well as evening.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review of our Hotel and Spa facilities, I'm glad you found it comfortable and all of our amenities met your expectations! I have passed on your comments to all departments, and have forwarded your idea about a Spin dryer to our Spa colleagues. Although our Spa is managed by a separate company, I will ensure your comments about the opening times are noted to the Manager, I agree it is a good idea! Thank you once again, and a very Happy New Year to you!

"Needs Modernising "

2
User 16/12/2017

Rooms are very tired. Although clean the accommodation we stayed in is lacking obvious features that you'd expect from a hotel like this. No sockets for charging your phone was very annoying and having to unplug a kettle to access the only power point then leave your phone the other side of the room is not ideal. Bedside lights didn't work and old electric heaters also need upgrading. I'm sure the newer accommodation outside might be better but I'd avoid staying in the rooms in the main hotel.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review detailing your stay last week. I understand your comments regarding the room that you stayed in and I apologise that the room did not meet your expectation. We are scheduled for a number of rooms to be refurbished in the first quarter of 2018, so I do hope that you will return and experience this when it is complete. Wishing you a very Happy New Year and thank you once again for your feedback-it is invaluable to us to make improvements to our operation as necessary.

"Afternoon tea"

3
Christine S, Ely, United Kingdom 13/12/2017

We were a group of 6 meeting for afternoon Christmas tea , we were looked after very well as we deviated from the set menu and they were happy to accommodate our preferences for sandwich fillings . I did feel there were to many cakes and not enough savoury options only 4 small finger sandwiches. Perhaps a nice sausage roll could take the place of some of the cakes as most of them were left and at £ 18.95 it was for me an expensive sandwich.

"Nice hotel"

3
hlmh, Singapore 04/12/2017

Was visiting Cambridge and decided to stay here for a night. Nice cosy hotel out of the crowd. There are spa facilities but we didn't use it. Breakfast was slow as there were not many staff around on a Monday. But they served with a cheerful disposition.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your feedback relating to your recent stay. I am pleased you decided to stay with us on your visit to Cambridge. We would love to welcome you back again, and perhaps next time you can take advantage of our Spa facilities!

"luxurious hotel to relax in"

5
amc298, Spalding, United Kingdom 02/12/2017

We enjoyed a delicious Sunday lunch at the start of our stay and then a wonderful English Breakfast each morning. Our room was beautifully decorated with everything we needed along with a good sized bathroom complete with bath and shower and illuminated mirror. Well-laid out gardens surround the hotel with the water running alongside which used to power the water mill wheel. We didn't have time to use the swimming pool or spa but the facilities there looked very good and seemed to be well used. We would definitely stay here again. Very handy for visiting Cambridge, Ely and Newmarket and on the doorstep for National Trust Anglesey Abbey.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your wonderful review, I am glad you enjoyed experiencing all that our hotel has to offer. As you mentioned, we are ideally located for visiting the local attractions, and being just outside the centre of Cambridge we provide a perfect place to unwind and enjoy the natural surroundings! Please do come back to visit again, and we look forward to being of service to you in the future.

"The staff made our surprise birthday party a brilliant success."

5
Steve M, East Sussex, United Kingdom 25/11/2017

From my first telephone call and many more and emails that followed everyone was extremely friendly and helpful. Arranging the accommodation and meals for 39 people plus one very late addition all with different needs was made easy for me. Keeping it secret was a tall order but the Quy Mill staff and particularly Zoe were incredibly helpful. I really don't think anyone could have offered more assistance. When we arrived the staff were welcoming and still managed to preserve our secret as we booked in and others of our party hid round corners. Although I hadn't booked anything special for our room we were treated to towel swans and rose petals on the bed and other lovely little extra touches. Our weekend party included four group gatherings, one arranged virtually last minute, and at each the staff were excellent making us feel that they wanted to be there and were enjoying their work. No request was too much trouble! There was also a wedding reception being held over the weekend but there were always plenty of staff. There have been lots of cards, emails and letters around our party saying what a wonderful weekend it was and every single one included favorable comments on the venue, food and particularly the staff, so well done to the Quy Mill Hotel and Spa and thank you all very much.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Steve, Thank you for passing on your lovely comments. We do pride ourselves on our attention to detail and our customer service, so to receive this feedback, it really is special to us. I have passed on your feedback to the whole team, and to Zoe whom you gave a mention to. Thank you for taking the time to get in touch and to share your experience, we look forward to welcoming you and your guests back to the Hotel in the future!

"One night stay"

4
Mollyrose253, Norwich, United Kingdom 21/11/2017

Just returned from a nights stay whilst visiting Cambridge, the location is nice...outside of the city centre and has a real countryside feel to it despite being so close to the main road! 5 minute drive to the park and ride and 15 minutes into Cambridge centre. - The room was nice, cosy and very clean! However, we did pay for an executive room and I don't know what made it worth the extra money as it didn't have any extra features. - We used the spa for a whole afternoon and enjoyed it very much, the pool was a decent size and we also made use of the hot tub, sauna, steam room and gym! We left it too late to book any treatments as they were fully booked so make sure you do that prior to your visit! - Breakfast was extremely yummy and there was plenty to choose from! - All the staff were helpful and friendly and I would recommend this hotel :)

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for providing a review for your recent stay. I am pleased to hear that you found the location convenient and for your positive comments regarding the service, food and Spa. We always advise booking for treatments well in advance, and I'm sorry that you found us all booked up whilst you were here, but thank you for highlighting this. We look forward to seeing you again for your next visit to Cambridge!

"Deeply average overall experience "

3
Julie P, Sheffield, United Kingdom 11/11/2017

We arrived at about 7pm, staff were friendly but our room was very ordinary. It felt as if we were in a cross between a barn and a school dormitory. Comfortable but not inspiring. No view from the room other than a wooden fence. The bar was oddly cool in feel- too spacious in a way. The dining room empty bar one other couple. Good waiter but the meal was over in about 1 hour! Breakfast was serviceable but dull.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to review the property. Your comments have been noted with regards to the ambience of the bar area. Thank you for bringing this to our attention, your feedback is valued and will be used to make improvements to the operation where necessary. We hope to welcome you back for another stay in the future.

"Amazing hotel and venue for a party..."

5
wallisandsonbarton, Cambridge, United Kingdom 10/11/2017

The hotel is very well presented and all the staff are very helpful and attentive to your needs, the room are very comfortable and clean and any thing you need you just ask and they will do all they can to provide it with a smile as well! we had a 80 years party and were so happy have booked our xmas party this year as well.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, We are so pleased you enjoyed your recent stay with us, and that your 80th Birthday Party went well! Thank you for your positive feedback and your intention to return for your Christmas Party. I have no doubt you'll have another enjoyable evening, and a chance to experience our fantastic menu and our warm hospitality on the night will leave you wanting to return again! We look forward to seeing you then!

"Incremental Improvements..."

5
jenkspj, Salisbury, United Kingdom 04/11/2017

I've been an occasional visitor for 6 or more years. Always a business trip, my employer has a facility at the nearby Cambridge Science Park. The odd stay has been less than perfect, but this time it is clear that the team are trying hard to go the extra mile. This trip, one night, as usual, I stayed in Room 21 in the old Mill Building: I like these rooms, great bathroom, the A/C works well but a bit more working space would be good. The wiFi is good, which is important as the EE coverage in the area is, well, not everywhere.... Dinner with a colleague... made special by a burger with foie gras. OK, I know not everyone gets foie gras, but I understand where it comes from and how and I love it. I hope this stays on the menu. Good service, the bar has atmosphere: not something that is automatically associated with an hotel. Breakfast: any hotel that bothers to plate breakfast as if it was a main meal gets my vote. Super presentation, everything cooked to perfection, it made the morning. So, yes, i enjoyed the short stay and I'll be back. .

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review after your recent stay with us. Your comments regarding the food have been passed on to the kitchen and we are proud to have exceeded expectation! Our plated breakfast option has always been popular, so thank you for your recognition of this. We look forward to seeing you on your next stay with business, and I thank you once again for your positive review.

"Weekend away with friends."

4
288anthea, Reading, United Kingdom 31/10/2017

Perfectly situated for a weekend visiting the beautiful city of Cambridge, park and ride five minutes away. The hotel staff were very friendly and a high standard of food and service in the restaurant. Our room in the main building was also of a high standard , but some of our party were accommodated in less appealing single storey cabins near the car park. On both evenings of our stay there were wedding receptions happening and there was no where suitable with comfortable chairs for our party to meet for pre or post dinner drinks. The bar staff concentrating on the wedding guests, we were almost made to feel we were an inconvenience. The pool and changing facilities were good, no one used the spa facilities or gym so cannot comment .

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review detailing your stay with us. I am pleased that you were impressed with our restaurant and that our service was of a high standard. When we host weddings and other functions, we provide and extended Lounge area for residents, space permitting. This can quickly fill up in the evenings, which I am sure is what you experienced on this occasion. I do apologise for this, and we are currently looking at ways to improve and extend this lounge area. I'm sorry if this made you feel in any way less valued or attended to; this would never be our aim. We hope you decide to visit us again, and if you do, I hope that your return visit meets your expectations.

"Week-end with friends"

4
Paul S, Binfield, United Kingdom 30/10/2017

We really enjoyed this hotel. Reception staff great, room cleaned promptly and excellent service in the restaurant where the Maitre D really looked after us. We ate 1 evening and the food was excellent and breakfasts are superb. Waitress staff very good. We also used the swimming pool twice. The spa is clean and modern and you can have a good swim in the pool. The hotel is not cheap but location for Cambridge excellent. There were weddings each night we were there but we were not ignored and they were in a separate area which did not affect us.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Paul, Thank you so much for your review. I have passed your comments to the relevant departments, and I have personally commended our Maitre D, Andrew, on his superb service, something that is no surprise to me. Your feedback is gratefully received, and we hope to see you again soon. Please remember to book direct with us for your next stay to receive the most competitive rates and offers available!

"Afternoon tea. Staff lack communication "

3
michikikay, Worthing, West Sussex, England 29/10/2017

We visited here for an afternoon tea. Although it was a last minute decision to come here they managed to accommodate 5 of us. However, when we got seated there was a lot of miscommunication between the staff. One said what they gave us was what we ordered and another came and said we were still missing items on our plate. Another came by and said we had the wrong item on the table. All in all there was so much confusion as if none of the staff were talking to each other considering it wasn't busy and there was hardly anyone in the restaurant as it was about 3 pm. The tea was lovely but the cakes were average. Would I come back again for another afternoon tea? Maybe not.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Sir/Madam, Thank you for your recent review regarding your Afternoon Tea visit. I am sorry that you experienced some confusion on the day. There certainly seems to be a mis-communication here, and it is something that is being addressed with both the Kitchen and Food & Beverage departments. We would love to welcome you back again, to have the opportunity to deliver the service that we pride ourselves on, which clearly fell short of your expectations on this particular day. With our Festive Afternoon Tea menu starting in December, it would be a perfect opportunity to try some different offerings that would hopefully appeal to you more. Thank you once again for your comments, and we hope to be of service to you in the future.

"Expected alot more for the high price"

2
User 29/10/2017

After weeks of searching for the perfect location for a romantic relaxing weekend away we decided quy mill looked perfect. By no means the cheapest but the charm of a listed building and attraction of on site spa was enough to seal the deal. On the day of arrival we received an email informing us the swimming pool was broken and as a result was off limits as well as steam room and sauna. When we turned up receptionists were welcoming and gave us a room outside in the new barn areas away from the main building. Plastic rose petals had been put on the bed for our romantic weekend but we had paid extra for a deluxe double and the room was no better than a premier inn and at £190 a night not what we was hoping for. We expressed our dissapointment at lack of spa and average room and we got a room of same standard on top floor in main building which was better and had a natural charm but still lot luxurious. Breakfast was nice but expensive. Restaurant very nice worth the price tag. Receptionists were very nice and tried their best to make our visit enjoyable. Swimming pool was out of bounds for entire weekend, steam room and sauna was fixed for last day. Ok hotel. No where near worth the price tag. Been to a lot better for a lot less, massive shame as its a lovely mill in a good location.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay with us. I apologise for some of the Spa facilities being out of use during your stay. As I'm sure you can appreciate, it was an unplanned disruption on the day of your arrival, and we will always try to inform guests of this. I am pleased that you found the receptionists welcome and helpful, and that you enjoyed the food during your stay. I am also delighted to know you appreciated the special touch for your anniversary. Your review will help us improve in areas that you have highlighted and we have taken your feedback into consideration.

"Adequate is about the best I can say"

3
User 29/10/2017

The hotel is close to the A10. The reception staff and restaurant staff are very friendly. The rooms are well appointed on the surface, but house keeping lacks a little attention to detail. There is accumulated dust in harder to reach places, windows and behind objects. The bathroom is clean and modern. The shower is better than most. The toilet roll appears to be scented.. not helpful for those will allergies. A shelf in the wardrobe would be helpful. The bed is made of scaffolding planks. The pillows are made of brie ( too soft and squidgy ) Other BW hotels have cotton linen, all polyester here. There is a background hum that sounds like an aircraft flying noise. (It is not the bathroom fan) It is at a volume that will keep you awake. No switch in the room turns the noise off. The noise must originate outside the room. If you are offered a room by the entrance to each block ask to be moved: there is no soft closure on the outside door, so you will be constantly woken up. The dinner menu is a bit short. Some of the offerings appear strange - chicken with marmite gravy. Breakfast is far better, the choice is extraordinary. The raised omelette is brilliant. In closing I want to say again how friendly and accommodating the staff are.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your review regarding your recent stay. I appreciate and accept the issues that you experienced, which did not meet your expectations. On investigation, I cannot hear the humming noise you experienced. I remember speaking with you personally on check out about this. Later that day, I asked the staff in the Spa about their equipment which is located away from the block in question, and I walked around the property on three separate occasions, and could not deduce where the noise could be coming from. It is not something that has been highlighted before, but we will note it for future reference. Thank you for your comments regarding the breakfast, we are the proud recipients of Visit England Breakfast Award, so your observations mean a great deal to us. We do hope to see you again in the future.

"Great overall experience "

5
User 23/10/2017

The hotel is lovely, both inside and out. We booked a standard room and this came with a king size bed, was very reasonably sized and had a view overlooking the river. We used the spa facilities and were impressed at the size of the pool. All facilities were available and it was lovely to relax in the little sun room. We had dinner in the restaurant that evening and it was great, the choice was limited (especially for vegetarians) but for meat eaters the menu is great. The standard of food was very high and the staff were brilliant. We would definitely stay again.

"Not as good as normally is "

5
Matt H, Ilminster, United Kingdom 19/10/2017

I stay here for business regularly and have an account with them. However my visits this month for three night not up to high standard . The pool , gym and spa were closed due to an issues however did receive an email explaining it was closed before stay. The service in the bar area was not up to the high standards we normally have . Service was slow and there were very few staff on. The food in the main restaurant is excellent and would recommend land and sea as a main course as is awesome. Hope to return in a few weeks and see everything back to normal

"Quy Mill Spa Membership"

3
Gnome41, Cambridge, United Kingdom 15/10/2017

I would ask people to think carefully before committing to membership if the pool, Jacuzzi , steam room and sauna are what they are after . Over the past year the pool has been closed for a couple of extended periods (the latest of which was for all of last week when all the spa facilities were unavailable ) , the jacuzzi has been out of order on at least a couple of occasions , the steam room has also been out of order at least twice probably more . In addition the mens locker room was supposed to be closed for a couple of days . This turned out to be a couple of weeks and the disabled toilet is still out of order . On many of the occasions the repairs have taken far longer than originally estimated and no one seems to care a jot that members fork out over £50 a month . How often do management reply to trip advisor criticisms; that says it all they don't seem to care

"Long term guest "

3
User 11/10/2017

Good hotel, staff very friendly. Only problem, as a long time staying guest, they kept moving me from room to room. I lived from suitcase. Good surroundings, food good, but limited where to go in evenings

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to review the hotel. On occasions, we experience difficulty in providing the same room type for each night of your stay. This can be due to a number of factors, for example, Group Bookings and Online Bookings. I believe that this is the only occasion that this has happened for you, and our practice is to always offer the choice to change a room preference at the point of booking or check-in, in order to avoid moving the guest. I understand this was an inconvenience for you, and apologise sincerely that you experienced this. Your loyalty to the Hotel is valued and appreciated, and we will certainly do our best to meet your expectations on future visits. Please speak to a member of our team directly regarding your concerns when booking your next stay with us. Thank you for your positive review regarding the hotel's location, food and staff, I will make sure to pass your comments on.

"City break"

4
davidbN610GF, Leicestershire, United Kingdom 08/10/2017

Overall a very good experience All the staff and facilities were very good the check in and out was smooth and the experience using all the facilities at the spa was excellent The location of the hotel is also good for getting into Cambridge close to the park and ride bus station

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Thank you for your review, we are pleased you enjoyed the facilities both in the Hotel and the Spa. We look forward to welcoming you back sometime in the future!

"Nice enough"

3
CLJMG, Aschaffenburg, Germany 07/10/2017

I stayed here as part of a group booking that I made, the hotel itself is fine but they do cater for a lot of functions that make it a bit chaotic at times. Sadly their wifi is non existent in many of the rooms and although the receptionists insisted that it should work most of us had no internet in the rooms for the whole time we were there. I thought the prices were a bit high for the amount of service but must say the breakfast was wonderful, the restaurant and bar menus were good and the meals tasty.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Thank you for your review following your stay as part of a group. We experienced a fault with our internet connections during your stay in a particular block of rooms which has now been fully rectified, and we sincerely apologise for the impact this had on your stay. Thank you for your kind comments regarding our breakfast and menus, your comments will be passed on to the rest of the team. We hope to welcome you back to the hotel at some point in the future!

"Spa needs TLC and Spa staff need improvement"

2
Noyemrsc, Peterborough, United Kingdom 01/10/2017

I booked a Sunday special for my mums 60th. The accommodation was fine and the restaurant staff were good in the main. We had an issue with our evening meal starter but the main courses were very nice. Lunch wasn't great, and was very expensive, staff had little or no knowledge of the menu and there seemed to be 3 trainees working with no support. We were told to go through to an outside table and our coffees would be bought to us - 15 mins later a waitress came to apologise for the delay and explained it was because other customers had arrived at the bar?! Hmm so because we weren't visible we were left until last?! The treatments themselves were very nice but the experience in the spa was extremely poor, the receptionist was rude and said as little as possible to us. We sat in the restaurant area of the spa and ordered a cup of tea - it was brought to us in polystyrene cups?! Not the best way to enjoy a cup of tea. I wouldn't book the spa again.

Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for reviewing the hotel for your recent stay. We often experience busy periods during peak times, and it is regrettable that you felt we could not commit our full attention to you during your visit. This is not our usual standard of service, so I do apologise. I have raised this with the relevant Head of department, and have been assured that staffing levels will be as they should be going forwards. I also have passed on your comments to Imagine, the company that seperately manage our Spa facilities, and your comments will be actioned. Thank you once again for taking the time to review our property, and we hope to one day welcome you back in order to give you the service that we pride ourselves on.

"Average Hotel, overpriced"

3
AmyB-NDean, High Wycombe, United Kingdom 30/09/2017

Perfectly average hotel. Friendly staff and nice spa facilities. Me and my husband both had a massage which again was nothing special. For the price we paid, £240 for 1 night (including breakfast) I was expecting a lot more luxury. Furniture, bedding and toiletries in the room were on a par with Travelodge. Breakfast was very tasty apart from the pastries which were stale. There was a couple of events going on in the hotel including a marquee next to the car park playing very loud music until around 11pm. Nothing wrong with the hotel but was expecting a lot more and not worth the money we made. I've staying in a lot nicer hotels for half the money.

"Perfect!"

5
Ian_Frampton, Bristol, United Kingdom 27/09/2017

We booked a couple of nights here as just the hotel is just outside Cambridge and we wanted something not in the hustle and bustle of the centre. From our arrival, staff were attentive, polite and courteous. Good sized parking, short way from reception. Our room was so very comfortable and had everything we needed. Good supply of tea/coffee/water and biscuits. Air conditioning perfect. Bathroom perfect. Bed perfect. No noise and although we didn't eat at the hotel restaurant, food looked beautiful. Would absolutely recommend. Thank you Quy Mill. Will definitely return!

"Nice place for a short stop"

4
David H, West Sussex, United Kingdom 26/09/2017

I wanted to meet some family and show my lady the city so arranged a lunch and a couple of nights here. The hotel is convenient as it is easily accessible from the main A14 road and has plenty of car parking. It is a short drive to the Newmarket Road park-and-ride so getting into and out of the city centre is pain free. The traffic seems to be a million times worse than I remember. Our room, 203, was in an adjacent building and was quiet and well-appointed in a modern fairly spartan style but the bed was very comfortable and the shower worked well. After a day walking round the city and getting wet we even tried the jacuzzi bath which was an experience I hadn't had before! We didn't have much choice of dates to suit all the family so we had a Friday lunch in the hotel bar and that worked well with the food well cooked and presented. The talk went on through to about 6pm and we weren't under pressure to leave. Saturday evening the two of us had a good dinner in the restaurant and that was again well presented and unhurried. My lady is vegetarian and that was coped with adequately. Breakfasts on both days were good. I suppose it was only to be expected but the hotel had weddings on both days we were there but managed to keep the weddings and us 'normal' guests reasonably separate. The staff were all very pleasant and everything worked well so we left entirely happy.

"Pleasant location, comfortable room, excellent restaurant"

5
Peter J, Quimper, France 21/09/2017

We recently spent three nights in this old watermill a short drive from the city centre. Although close to the busy A14 in our Executive room we were not disturbed and savoured the comfort of the king sized bed, the well equipped bathroom and pleasantly furnished room. The breakfasts served were really excellent, such favourites as smoked haddock and poached egg served exactly as they should. The smoked salmon and scrambled eggs was a sizeable plate which sets one up for the day ! Reception staff were welcoming and helpful as were all the personnel met in the restaurant for breakfast and dinner.

"Dinner in the Restaurant"

2
Don E, County Wexford, Ireland 20/09/2017

I took an old friend - not seen for 50 odd years - to a special dinner there and it was such a disappointment. If only we had been told there were 2 huge functions that night we would have made alternative arrangements. The food - when it finally came after what seemed like an hours wait - was cold and tough. Pointless to return it but both plates one a special Tagliatelle - ice cold in the centre - and my surf and turf tough fillet and messy lobster. Only thing not messed up was the brandy!! Not to be repeated.

"Disappointing stay"

3
MDtraveler168, Greenwich, CT 18/09/2017

Pros: the hotel setting is pretty, the room was nicely decorated and the bed was comfortable. The room has a kettle for coffee and tea and is well-stocked. Cons: The room temperature was difficult to adjust, and the air con was very noisy, making sleep unrestful. Breakfast - the food was below average food and so was the service. When our full English breakfasts arrived, I picked up my fruit plate to allow the waitress to set the food down, but it didn't occur to her to take the finished plate from me, so I sat there with a plate in my hands until I asked if she could take it for me. The black pudding looked microwaved and the bacon looked boiled instead of fried. Also, you have to make your own toast in buffet area, but when my husband got up to do so, someone asked if he could clear the table when there was still food on our plates. Finally, it's a small point, but indicative of the overall lack of attention to detail - the first thing you see when you enter the stairway to go to your room is a dirty white service door, covered in black fingermarks and shoe marks. The hotel was fine, but I wouldn't stay there again, and I regret paying 50% more for this room than a budget hotel. I should have gone to Premier Inn for the value for money.

"Just off the pace a little"

4
DAVE B, Hove, United Kingdom 16/09/2017

Overall, pretty good, but...... Negatives, were: small standard room. Had to get on hands and knees inside a tiny cupboard to use the safe. Vent axia problem in the shower room due to this room being used on arrival for men's changing room as the one in the spa was being worked upon and the staff forgot to adjust, so had the noise of it going on for a few hours. No sports channel for big European football matches. Possibly would use agin by would try to book direct as the high price booking.com charged didn't justify the above. Advantages, room quiet even with a big agent acroos the car park. Breakfasts very good, especially the espresso coffee. Gym good, spa very good, especially the relaxation room. Be careful with booking. Com as the price should include the breakfast but it doesn't when you complete the transaction. Not the hotels fault btw. Great park and ride nearby, excellent buses.

"Countryside location close to Cambridge "

4
AlMel27, Avebury, United Kingdom 16/09/2017

We arranged for a group of 40+ health professionals to stay here for a 3 day meeting. The reasons we chose this former mill were the variety of rooms offered in the main hotel and 'outlying buildings', just a step across the courtyard, the excellent looking Pool & Spa facilities and proximity to Cambridge and beautiful Anglesey Abbey (Nat. Trust).... I would recommend having a car as well as using the nearby Park N' Ride when visiting the City. Also note, there is a very long drive leading to the hotel if you plan to stroll to the closest village of Lode. Tip: If you have any mobility challenges, as there's no lift, I'd suggest you request a ground floor room and if moderate issues ask whether a room with walk-in shower is available. There are several Disabled parking bays at the front of the hotel which eliminates struggling to drag suitcases over a large expanse of gravel. We started with a huge sandwich buffet lunch in the Waterwheel Room, whose old mill wheel is illuminated at night. Our main dinner on the 2nd night was in the Garden Room as a wedding party was using other rooms. (Worth checking whether there are other parties during your stay if you are after a very quiet break and to ensure the Spa hasn't been booked out for excluding use by a Hen party!) Breakfast is generous, and hot dishes are prepared freshly. However, you need to allow plenty of time for these to be cooked. Being a large group "invading" the restaurant around the same time, with a non flexible agenda, we found ourselves rushing our meal the first day! I enjoyed my 2nd breakfast far more and would highly recommend trying the deliciously light 'raised omelette'.

"Unsafe"

1
Suzane L, Cambridge, United Kingdom 02/09/2017

We were there for a business meeting, and two of us had our purses stolen from inside our bags, left in the meeting room, whilst we were at lunch break. I particularly had harassment calls, with an individual calling the hotel looking for me, identifying himself as my neighbour in possession of my address, saying I needed to go home urgently (!) The CCTV footage was unhelpful, the management protected the staff. Nightmare. Just don't go there. Pretty but not worth it.

"Outstanding "

5
User 30/08/2017

Spent last weekend here, Well equipped room, comfortable & clean. Very pleasant staff, helpful and happy We ate twice in the hotel, lunch & dinner. Both very nice The lunch time platter was amazing ! The bar was a little expensive

"One night stay"

4
Lynne W, Sunderland, England, United Kingdom 29/08/2017

Just had a one night stay at this hotel whilst in Cambridge visiting family. Lovely hotel with pleasant staff. Ate in the bar at lunchtime and food was decent in pleasant surroundings. Used the pool early afternoon, which was very enjoyable. Breakfast okay but very slow - we waited 30 minutes and it wasn't busy. Downside is the car park - gravel, which makes it impossible to wheel your suitcases over the substantial car park to the hotel. We managed to carry our cases but less able people would struggle badly. A Tarmac surface would help tremendously. We were also given a room on the top floor, approximately 50 steps and no lift - no mean achievement carrying our suitcases up to the room - heart attack waiting to happen for the less fit! We will return but will request a low floor on our next visit. Great location for central Cambridge.

"Anniversary spa break-excellent "

5
Lucyloo84, Norwich, United Kingdom 24/08/2017

My boyfriend booked this spa hotel for our anniversary and what can I say it was lovely! Great location very relaxing and the spa facilities were wonderful. Chloe the red head girl made our stay memorable chatting to us and recommending things. She always had a big smile on her face and made us feel very welcome-absolute credit to the hotel. Breakfast was lovely and piping it wasn't hot just what we needed to nurse our hangover. The room was gorgeous lovely shower and very comfortable bed! We will be returning!

"Noisy at night"

3
User 15/08/2017

The rooms are modern and well equipped. We didn't eat in the restaurant but breakfast was excellent. Sleep was disturbed in the early hours by noisy 'partying' outside (there were 2 weddings at the hotel that day) so request a room away from the main entrance would be necessary (maybe we just had bad luck with the weddings). Otherwise a very pleasant stay.

tonymurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your excellent review. We are always delighted to read such comments and look forward to welcoming you back for another enjoyable visit.

"Perfect anniversary stay!"

5
User 15/08/2017

We stayed in a Superior room for our anniversary on a Sunday night. A box of chocs and a little card was waiting for us on the bed wishing us a happy anniversary which was a lovely surprise! Huge comfy bed, jacuzzi spa bath, nespresso machine, and all very clean too! The room was very well presented. It was situated in the old mill I think, lots of quirky features such as old oak beams, but very well done out with everything still looking "new". Very nice. In bar, the waiter was very knowledgeable and advised us on what wine to order, well recommended Romanian Pinot Noir! We were able to sit outside in the sun to drink it. The spa was just across the courtyard and a large pool with loungers was where we relaxed after checkout for a couple of hours. All staff were very friendly and looked genuinely helpful. Thanks again and we look forward to seeing you again!

tonymurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your excellent review and for choosing us for this special occasion. We are always delighted to read such comments and look forward to welcoming you back for another enjoyable visit.

"Disappointed "

1
User 14/08/2017

Hotel service from staff was good. That is about it. Food overpriced and limited menu. Changing rooms in "Spa" disgusting, in need of a refurb. Minimum: cleaning products to get rid of the mildew in shower areas. Wifi terrible in rooms. Not for a business trip. Staff lied to me and said wifi would not be better in other rooms and they were fully booked. Walking around it obviously was better in other rooms!! A booster could be provided for my laptop? In this day and age? Really? Had to take a conference call in corridor of hotel Plastic bedding protection covering a hard mattress and pillows. Very sweaty. No air conditiining and noisy extractor fan and fan. No pillow selection. Staff put incorrect drinks on bar tab. Ended up paying more....

tonymurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your comments. Please do accept our apologies for any shortcomings experienced and can assure you this is not the normal standard at Quy Mill. Your comments have been addressed with the relevant department heads to ensure no such lapses in the future. Thank-you once a gain for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary.

"Awful "

1
chrissyosh, Hertford Heath, United Kingdom 12/08/2017

I booked this hotel for my husbands 40th, the hotel is completely in the middle of nowhere, the food was awful so bad we couldn't even eat the dinner the supplement for dinner was removed but still had to pay £55 each. On the Friday there was a wedding so main bar was shut off to hotel guests which we were not advised about, spent an absolute fortune on taxi's in and out of town when we had paid £500+ for the hotel.

tonymurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your comments. Please do accept our apologies for any shortcomings experienced and can assure you this is not the normal standard at Quy Mill. On occasions where we have a wedding or other private event in the lounge area, we always make sure that we provide access to our other bar, restaurant and other facilities to maintain the level of service. Your comments have been addressed with the relevant department heads to ensure no such lapses in the future. Thank-you once a gain for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary.

"High Tea & Jacuzzi Treat "

5
User 08/08/2017

We started with mini sandwiches, mini cakes and delicious English Breakfast Tea followed by a swim in the very clean and peaceful pool surrounded by artwork and views of the trees outside. Jacuzzi, Steam Room, Sauna and then a chat on the loungers overlooking a little stream and lots of trees and bushes. A very memorable and tranquil day out. The staff are very friendly and welcoming. I had trouble with the lockers and they came immediately to help. Take your own shampoo if you wish to wash your hair. They provide towels, shower gel and hairdryers. Super!

tonymurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your excellent review. We are always delighted to read such comments and look forward to welcoming you back for another enjoyable visit. Please look out for our upcoming improvements.

"Very nice "

5
Mollysmatte, Uppsala, Sweden 07/08/2017

We arrived late in the evening, hungry and tired after a long drive. The very friendly staff greeted us with big smiles, showed us to their bar where we were served a hot meal. It's a very nice and cozy place to stay, the room is excellent with comfortable bed and everything you need. But most of all; the friendly and cheerful staff! Thank you for a nice stay

"Underwhelming and overpriced "

3
Danielle N, Hockley, United Kingdom 06/08/2017

I really wanted to enjoy my stay as it is perfectly located just a short drive from the city centre of Cambridge and Newmarket in a pretty setting. Unfortunately reality did not live up to expectations. We paid £370 for two nights in what I assume are the converted stables. The rooms are small and basic, the double room was in fact two (uncomfortably hard) single beds pushed together with a large gap between them. Hardly adequate for a couple. We also found that we were in a block with male guests from the Friday wedding who proceeded to bang doors late into the night and very early morning. Night 2 and we appeared to have equally Rowdy hens doing much of the same. So much for a good nights sleep. I also find it unreasonable for hotels that charge such inflated prices to not include breakfast with the stay. At £20 each for a basic continental, and being a captive audience with no further options in the village, we were forced to drive to Cambridge for breakfast each day. I had hoped to make the use of the spa treatments but was abruptly told that I couldn't have a treatment because 2 hen do's had booked out the entire day. The small pool and remaining facilities were also basic and not many beds to go around. As for the customer service they speak of, we were not checked on other than to check in and out. It seems the hotel is too preoccupied by weddings and Hen do's to really care about the quality of single couples stay. It has so much potential to be a place we would have returned to time and time again but for me, and many other of the reviews I see, it's an underwhelming one off experience.

"A beautiful place."

4
Iginia, Ruislip, United Kingdom 02/08/2017

Couldn't stay as it was full but went to an evening wedding reception. Well worth just to see the area let alone sample the wonderful evening food and to see the happy couple & guests. I was driving, but there were plenty of non alcoholic drinks to tempt me served by caring, well dressed & helpful staff. Thank you 1 and all.

"Overpriced "

2
User 01/08/2017

I stayed here with my partner & group of friends for a wedding. We payed £215 per night for a twin room & I can honestly say this is the most over priced hotel I have ever stayed in, the room was 2 star at best with basic decor & stains on the carpet. I assume the hotel has their 4 stars because of the 'spa' (?) but it is more like a local swimming baths, very grotty, water damage in the sauna, too much chlorine in the water, babies screaming & if you wanted the use of a dressing gown you had to pay extra! The final comment on this hotel I have to make is about the extortionate price of a jug of orange juice, I asked to take said jug to my friends room as she was getting ready for her wedding, & I was told the cost of it would be £18! As I said to the waiter I could buy a bottle of champagne for that. Absolute cheek.

"lovely find in the cambridge countryside"

4
davidgoodbangkok, Bangkok, Thailand 27/07/2017

Only about 5 miles from the City but in a nice rural setting, surrounded by fields, this hotel was very pleasant. We had rooms in the old Barn and they were a good size, fresh,clean, well maintained and well appointed. Really nice rooms. There was a good restaurant and bar too, the breakfast being very enjoyable. WI-FI was very good too. Plenty of car parking available on site.

"Disgusting pool...."

1
BritsinAustria, Cambridge, United Kingdom 26/07/2017

I have just returned from a visit to the Spa & pool. The water in the pool was cloudy to the point that you can't see the bottom. Apparently they've run out of chlorine. Total incompetence. I can't comment on the rooms, food etc., but if the state of the pool is anything to go by, I wouldn't stay there....

tonymurdock, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank you for your comments. I have forwarded this to Imagine Health & Well-being, who are a management company we use to run the club for us. I can assure you this does not reflect on the offering we provide in the hotel. We pride ourselves in the superior quality of our rooms and food offering. We will address this with there management team. Thank you for bringing this to our attention

"Lovely Hotel"

4
JXLeeds, Chelmsford, United Kingdom 24/07/2017

We stayed at this hotel as we were going to Newmarket Races which is only a 15/20 min drive from the hotel and it was also my fiancé's 40th birthday. The welcome at the hotel was very friendly; we arrived a little before check in so we headed to the bar for some lunch. We had lunch on the patio outside which overlooks the river. We both ordered sandwiches, both sandwiches were tasty and filling and included fries and a small side salad. We went to check in and I had mentioned that it was my fiancés birthday, when we entered our room there was a small box of chocolates and a birthday card on the bed which was a nice gesture. The room was at the back of the hotel, it was quite a small dark room but it overlooked the river which was nice. The room was clean and had aircon and a walk in shower, plenty of tea, coffee and biscuits, a hairdryer and a safe. We also had a turn down service which again was a nice touch, chocolates, pillow spray and fresh towels were left on the bed. There was a wedding taking place in the hotel during our stay and when we arrived back at 11pm the disco was in full swing, as our room was at the back of the building we could only hear the bass from the music and it wasn't too loud so it didn't disturb us and it seemed to finish at midnight so it wasn't a problem for us at all, however, if you had a room at the front of the hotel it may have been an issue so it might be worth checking when you book. We had breakfast in the hotel the following morning which we had paid extra for as it was not included in the booking price. The breakfast itself was lovely but unfortunately the service let it down. There were not enough staff to cope with clearing tables so several tables were left the whole time we were sitting there, my partner was served an empty jug of coffee which the lady did apologise for but our table was also left with dirty plates which we had to ask to be moved and despite asking for a new pot of tea the old one was not taken away when a new pot of tea was brought. We did not use the spa so I cannot comment on the facilities there. I would probably return to this hotel if we could get a deal, however I think the hotel is overpriced at full price.

"Did the job"

4
Brighton9, England 16/07/2017

Reasonable hotel in a remote location - short drive from both Cambridge and Newmarket. Staff were good. Restaurant looked expensive but bar meals were fine. No air con in the room - just a ceiling fan. Breakfast was good. There is a 15m pool, good depth for swimming. Hairdryer in the room kept cutting out but they got us a replacement the next day.

"The Cambridgeshire countrysidev"

5
davelester7, Fawley, United Kingdom 14/07/2017

Never stayed here before, fabulous hotel, my room was great with a nice walk in shower. In the restaurant I had one of the best meals ever. Superb place. Can't really fault the place. Did not use the Spa but it looked busy.

"Overnight stay for a wedding"

3
Travel4fun27, London, United Kingdom 11/07/2017

We stayed over as we attended a wedding. This is a very pretty wedding venue - the view of the old water mill wheel is an idyllic setting. The room was had was also unusual as it was a stable setting, you could see the wooden roof beams. There appeared to be a heater for colder nights but it was comfortable for us as it had a ceiling fan which came in useful. Overall the hotel and accommodation was lovely. As part of the wedding, I had a few issues with food during our stay. There had somehow been a miscommunication about my request for a vegetarian option. The kitchen quickly and easily rectified this and were able to provide a vegetarian option but a member of staff made more of a point that I was not listed as vegetarian as opposed to the action they were taking to rectify the situation. It left me feeling uncomfortable and embarrassed as other guests were looking over and I felt like it was being insinuated that I 'suddenly' decided I wanted the vegetarian option (I have been a vegetarian 28 years). The kitchen made no hassle at all so I felt that a simple comment to say I had not been listed but not a problem at all as vegetarian dish was being prepared would have sufficed. Again in the morning I asked if I could have a poached egg but this isn't something they could provide. I found this very unusual as it is simple and cheap to provide. The staff were able to provide other requests such as baked beans an a different version of scrambled eggs to that of the buffet. Perhaps it was because I was part of the wedding party and hopefully a one off rather than the norm for a stay at this hotel.

"Spa Review"

5
AT238, Newmarket, United Kingdom 11/07/2017

I haven't used the hotel side of Quy Mill (I live in the area) but have used the spa and pool facilities many, many times. It's a great place to spend a relaxing evening or get pampered; not overly fancy but neat and well run. The pool facilities include a hot tub and ample changing spaces. It's very quiet in the evening so have had the pool to ourselves on most visits. Always staff in the background in case you need anything. I have had a massage and manicure at the spa. We had to change our booking date last minute (less than 24hrs before) and they were very accommodating; no extra charge. The therapists were outstanding, very professional and well trained and my manicure was the best I've ever had. I would come back here again and again for spa treatments. Also I have used this as gifts for friends and family and they have all had a similar high class service. The only downside is that if the 'gym guys' are running the front counter, it gets a bit disorganised (sorry!). On our first spa visit, they didn't give us any directions as to where to go and on another occasion one of the guys missed an appointment I had called in and booked. The manager was quick to fix this though.

"Friendly and welcoming staff"

5
User 09/07/2017

My husband and I stayed for 1 night ahead of the Duxford Airshow. We were on the dinner, bed and breakfast tariff which was quite reasonable. Although the food in the restaurant was a bit fancy, ( I think the bar area had a better menu) it was very tasty and the staff were all attentive and very friendly. Special thanks to the young lady on reception who went on a bit of a mission to locate a toothbrush as my husband forgot his! The only downside was that as it was an exceptionally hot night we had to sleep with the windows open and the traffic noise was noticeable. Breakfast was excellent, piping hot and cooked to order.

"Great as usual"

5
Jin83uk, Leeds, United Kingdom 08/07/2017

The massages are consistently good here, therapists music be trained very well.. they are friendly and professional. This is a place to go to get a good pampering.. lovely place to go as a couple. It's a great treat

"Lovely weekend stay"

4
Roxanne C, Tutbury, United Kingdom 05/07/2017

We stayed here for my other half's birthday weekend. I had chosen a Four Poster room in the main building which was lovely and comfortable. The staff where really helpful allowing me to surprise him with some wine in the room I'd ordered from Laithwaites and they also gave him a card and some chocolates which was a nice touch. Lavender pillow spray was nice touch too. On arrival we realised an event was taking place over the whole weekend in a marquee adjacent to the car park however this didn't affect us at all. We ate in the bar on the Friday evening and while the service wasn't totally spot on it was fine for us as we were just relaxing after a long drive. It was a very warm weekend and there was no air con in the room but with the windows opened fully, the fan supplied and with just a sheet on us, it was cool enough to sleep. When we returned to the hotel on Saturday afternoon we decided to use the spa facilities, unfortunately neither the jacuzzi or pool were very warm but they had warned us that they'd had a problem earlier in the day. That evening the lady on reception suggested where we could go for a few drinks and light dinner so we got a taxi into Cambridge. £15 each way so not too bad. When we returned around 11pm, there was a wedding party in full swing which we hadn't known about and was below us in the gardens and lounge, however the bar staff told us that the music would stop at midnight which it did so wasn't a problem... we just stayed up and watched Glastonbury on the TV! The room could do with a little tlc here and there, and housekeeping was a a bit random with our towels (popped them in the bath for new ones but they ended up damp and re-folded then got new ones with turn down service?!) I'm glad we booked through hotels.com so it wasn't full price but I would stay here again.

"Birthday Weekend Spoilt"

1
User 03/07/2017

This was meant to be a weekend away with family for my husband's 50th birthday. We stayed Friday 21st for 3 nights. When I phoned up, I asked if there was any weddings and was told yes but that was not a problem as we could still use all facilities. This was not the case, we arrived Friday afternoon. Rooms are lovely and clean. Friday night when we went for something to eat, the lounge and garden room was of limits as there was a wedding. So we had to eat in the bar area, the music was so loud that we could not speak to each over. So we had to use one of our rooms for everyone to sit in, which was tight. I did complain to the reception like a few other people who was staying there, but again due to the music being so loud I had to shout to be heard. I spoke to the Manager the next day who did apologize , he said he would look in why the music was so loud. We managed to get in to the garden room on the Saturday, but again could not use the lounge as there was another wedding going on, on the Saturday night. The music was loud but we could at least talk this time. The Manager did explain that if there is a wedding that they make all guest staying for the wedding have the rooms in the main hotel (due to the noise). Sunday there was another function and again one of the rooms was closed of to us. On the day that we left we sat in the lounge for a quite drink, when a group of women came in, it was a party of 15+ with babies, the hotel did not move them to a room of their own but they had there party right there in the lounge, quite noisy, so we left. I can not comment for the weekdays but if you are looking for a hotel for the weekend I would not recommend this one as they don't have a separate function room, the lounge is where they have the receptions and music which is right in the middle of the building and if there is a wedding , hotel guests do not get full excess to the rooms or gardens. Basically we are second best. They don't advertise that you can not have full excess when a wedding is on and that you are restricted, as we were to the restaurant and bar or your room. Stayed April 2017, travelled with family

"Excellent"

5
SuffolkDalesman, Bury St. Edmunds, United Kingdom 30/06/2017

Attended wedding here & stayed overnight Great venue, good food, friendly, attentive staff, nice clean, comfortable room with perfect shower. Air conditioning, good choice of tea, coffee & biscuits in room.

"Not convenient to Cambridge"

3
386elizabethannec, Sydney, Australia 30/06/2017

This is primarily a conference hotel where conferences are the major focus. We were overseas travellers looking for a stay with fitness facilities but the hotel is too far out of Cambridge. Rooms were small and not properly serviced for our stay.

"Weekend away"

5
amanda c, Essex, United Kingdom 25/06/2017

We have been to the Quy Mill before but not for a long time and it has always been a winter stay. The hotel was still excellent our room was clean and spacious, great choice of tea and coffee and superb biscuits. The bath had a whirlpool which was fab. We ate in the Celtic bar, the staff were attentive, especially the order gentleman who was probably the bar manager, The food was delicious !!. Had a great nights sleep only downside was no air con and although the quy mill have done their best and have provided a fan in the room and celling fan it was a bit noisy to sleep with. Excellent breakfast great choice and the staff were fabulous. Checkout busy but reception staff efficient and friendly, especially dealing with another guest you clearly was trying to get our of paying her bill . We are looking forward to coming back to stay again

"Lovely "

4
User 21/06/2017

A very nice stay Everything from the room, the food and the staff were very nice The gym could have been a little better equipped and the air con in the room was a little loud. It's a lovely place, would definitely stay again

"SPA ???"

3
dendee2015, Rochester, United Kingdom 19/06/2017

My partner, booked this hotel as a surprise for me, as it is suppose to be a spa hotel, hitch I love to have various treatments, upon are arrival in Friday afternoon I went to book treatments, and to be told all is fully booked, the inky time they could offer me was Sunday , as we have to vacate the room at 11am so I wasn't happy at all, my partner was disappointed. When we went to check out on the Sunday, we did mention it, and we wasn't the only ones complaining, then we were told we should have pre booked, my partner wouldn't know what to book for, not very helpful at all. When the cost for 2 night stay is £150 per night we expect a little more for being book d in this hotel, We did send an email on Monday, but they haven't had the decency to reply, so will not be going to that hotel again, when you can get the same at a cheaper price A very disappointed customer.

"That good a stay now have a corporate account"

5
Matt H, Ilminster, United Kingdom 16/06/2017

I have stayed here a number of times with work and am impressed each time i visit the rooms are extremely good with great pool and gym to use . The restaurant is good with a great selection , and the bar area is nice . When i stayed last there was a function on in the main room and guests were shown through to a smaller bar / restaurant area which again was nice . Well worth a stay

"Anniversary break"

5
jwalker72, Norfolk, United Kingdom 05/06/2017

Visited here for our wedding anniversary and from the moment we checked in we were treated really well. We enjoyed lunch in the bar followed by an afternoon using the spa and having a massage. For the evening we dined in the restaurant and the food/drink was extremely good. The room was also a big plus, very spacious and loads of character. We will definitely be returning for another stay!

"My sister's wedding "

5
User 03/06/2017

We had a fantastic wedding weekend! My husband, daughter and I stayed at The Quy for 3 nights for my sister's wedding. The hotel facilities and food were first class, but even better were the staff who were so professional and friendly. They were very sweet with my 2 year old daughter and also fantastic with my sister and the wedding party. I thoroughly recommend The Quy for couples, families and wedding parties! Thank you Quy!

"First class service"

5
Stephen E, Frinton-On-Sea, United Kingdom 01/06/2017

Really appreciated the highly professional and personal service. From the first phone call to make the booking... thanks Carmen for allocating a room to meet our needs... to the efficient response to our broken TV... and the tasty dishes in the restaurant we enjoyed the first evening... all done with efficiency and attention to detail. Enjoyed the setting at this time of year and so easy for park n ride. Could make more of footpaths and location for those evening strolls in the sunshine beyond the boundary of the hotel. We have stayed at many of the Cambridge hotels and we keep returning here!

"Not for spa lovers"

3
482nicolaj, London 30/05/2017

We were initially impressed with this hotel. The staff we friendly and our room was clean, well decorated and comfortable. The main hotel, rooms and spa were in seperate buildings but on a warm weekend this didnt matter. The grounds were lovely to sit out in with a gin and tonic. I would describe the spa as more like a leisure centre, certainly not luxurious. The staff were lazy and remained at the main desk even though there were empty cups scattered everywhere to be cleared. There was a wedding on that weekend, although noise was not a problem bar staff were busy on the wedding venue side of the bar which led to a wait to be served. They had also ran out of my favourite gin! Dinner was very nice, great food, great service and although as previously mentioned there was a wedding party you wouldnt have known. I would stay or dine here again but certainly wouldnt go for use of the 'spa'

"Disappointed"

2
Brian_Jill2015, Wokingham, United Kingdom 29/05/2017

Unusual hotel made up of the main house and converted outbuilding we had a room in the outbuilding room was of a reasonable size major problem no outlook other than a large bank of bushes less than two feet from the windows which made the room dark, and impossible to have the windows open due to the midges and other undesirable insects for a room priced at £130 plus breakfast I expect a view and to be able to open the window, No air conditioning which meant the room was hot, it did have a large ceiling fan (noise) and a fan in the cupboard which wasn't a great help, Bathroom heated towel rail impossible to turn off, bath with fixed glass screen and no hand rail or non-slip mat? Phone signal poor impossible to work, queried at reception, answer was, it comes and goes and her phone in the back office worked ok. Had a meal in the bar, bar staff unhelpful asked for a non-acholic beer said they did not have any? Seems odd for a spar not to stock non-acholic beers food was average would not recommend it. Would I stay here again NO.

"Honest review from a family point of view"

4
Brooks56, matlock 28/05/2017

Stayed here over the Whitsun Bank holiday 2017 . Firstly, I would go back . The pool is a huge plus for the kids . The food is a huge plus for the adults. (Please read on) The beer is well kept. A nice pale ale and Peroni on tap and wine from £20 a bottle . The staff are nice and helpful . Breakfast is great with plenty of choice , continental and hot . The breakfast coffee needs looking into as it could be a lot better than it is , And the smoked salmon supplier needs kicking into touch as it is rather poor . whoever poaches the eggs, is fantastic at it ! The bar/day menu has plenty of choice and is executed well . Salads through to steak and all the other pub food classics .. Scampi,burgers,Sauasge and mash etc . The Deli platter is not to be missed ! That masterpiece should be on every hotel menu throughout the land !! Bravo to the person behind this . Kids food could be better but that is always the case . I will say though that they will and did accommodate my kids with what they wanted even though it wasn't on the menu . Very good on that point . When it comes to the restaurant i can't comment unfortunately . My wife and I are real foodies and go away on holiday to eat out and enjoy our food . The menu for the restaurant read extremely well and we were excited about this . However , when we asked if the kids could have the Bar/day menu in the restaurant we were told "no" So we asked if my wife and I could have the restaurant menu in the bar and we were also told "no" . So that was that ! we ate in the bar ,off the day/bar menu for the duration . Shame really as I'm sure the restaurant food would of been great but i will never know till my kids start liking things like pig cheeks and cofit of pigeon and the like . ridiculous really, because the hotel has the food that i want and I have the cash that it wants . But no deal ! The rooms are very comfortable and clean for what i saw in the one we stayed in,201 . We were in one of the outside blocks . at first i thought "oh no outside" but i was more than happy with the layout and comfort and would stay again . While we stayed here there was a wedding on the Friday and the Saturday and on the Sunday. This did not affect our time at the hotel in any way at all ! in fact my kids loved this as there were more kids to play with and the adults at the weddings were very nice. My only complaint was that the residents bar was left unattended, so getting a beer was more of a hassle but they soon sorted that out after i let it known . The grounds are superb with plenty of space to relax and have some fun with the kids without disturbing other residents . We had a football and a frisbee and could happily do as we liked . Within reason . Yes, you can hear the road from the gardens but not from the bedrooms . You are near to a city and thats what happens . Its not annoying though in any way . So all in all a good option .

"Nice hotel, not very nice spa"

3
jamiefrayne, Essex, United Kingdom 27/05/2017

Had to write a review for this place as we stayed here because of the Spa and have to say pretty disappointed. The stay cost us £240 for double room with use of the Spa, really wouldn't say its worth that. The Spa is a little run down, with staff that congregate by the front desk whilst rubbish piles up inside the Spa. There are used plastic cups all over the spa, I counted about thirty. Outside tables are left fully of empties as well. If your going to stay check to see if theres a wedding on as the bar wait can get pretty frustrating too. Also if you sit outside with your drink the hotel is near a pretty busy/noisy road. So would I stay again, only you get a good deal and NOT coming just for the Spa, otherwise you'll be disappointed.

"Very enjoyable spa break - comfortable hotel and friendly staff - thank you."

4
Andy N, Bedford, United Kingdom 24/05/2017

We were a group of 4 girls on a 2 night spa package. Rooms were nicely situated near to the spa which is on site and the beds were very comfortable. Lovely food served in the restaurant. All staff at the hotel / spa were friendly and helpful. Would recommend for an excellent value and relaxing spa break.

"Had to park in a field...on a wet day!"

3
User 20/05/2017

Nice location, nice hotel. Very busy with conferences. Food was well presented. Conference room ok. Shame the parking made it difficult to unload / load as the drop off area was closed for the Rolls Royce owners club. I've been to better hotels more suited to conferences.

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your comments and glad you enjoyed the hotel, food and conference. Please do accept our apologies for any inconvenience whilst parking. We have 150 free parking places with an overflow parking facility for many more. Parking was restricted in the courtyard, but cars and taxi's were able to use as normal for guest drop off and pick up. Thank-you for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary.

"Afternoon tea"

1
User 20/05/2017

There appeared to be a inhouse staff feud between the reception staff and the kitchen staff. We had booked in good time and had checked details the day before. Our table was laid up, but the kitchen staff denied all knowledge of our booking. The person concerned was anything but helpful, and needs a bit more training in customer relations. Eventually it was sorted out. The tea was only served when we having sat at our table for quite some time we requested our sandwiches, some with crusts still attached. The scones were lovely, warmed, the cakes/petit fours, were rather dull, as Quy serve the same choice all year round. The chocolate ones had been frozen? And we're hard and tasteless. We kept having to ask for more tea and cream, all rather an indifferent staff, who were not at all sorry for the mess up. The fee had already been worked out with a tip added in etc so this was handed over in total as we did not want to start scrabbling about at the end of the tea. Nothing was taken off the bill either. All in all we will go elsewhere on another occasion

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your comments and for taking the time to highlight your concerns. We have addressed the issues with the relevant department heads to ensure any such lapses do not happen again. I can assure you that nothing is frozen. Please feel free to email me directly, tony.murdock@cambridgequymill.co.uk to discuss this further.

"Booking oversight"

3
Mike A, Suffolk, United Kingdom 17/05/2017

We thought it prudent to ring and book a table in the Celtic Bar as there were going to be six of seven of us meeting up for a catch-up. So we did. Trouble is, when we arrived on the day there was no record of our booking. Very poor show which also put the staff in the Celtic Bar in a difficult position. As it was early evening we got seated and enjoyed our meal. Will it put us off using the hotel again? Possibly. Which is a shame as we have used Quy Mill often in the past - both for a stay and for lunch or supper - as it is central to our home in Suffolk and friends in the Midlands.

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your comments. Please do accept our apologies for any shortcomings experienced and can assure you this is not the normal standard at Quy Mill. Your comments have been addressed with the relevant department heads to ensure no such lapses in the future. Thank-you once a gain for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary

"Wedding Stay"

3
User 15/05/2017

Ok. Nice room but £190 For a superior room which had a chipped bath??? My daughter paid the same and had far better room! Right near outside door which slammed all night with people in and out. Not what you'd expect for the money. Not bad but way way overpriced.

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your comments. Please do accept our apologies for any shortcomings experienced and can assure you your comments have been addressed with the relevant department heads to ensure issues raised are rectified. Thank-you once a gain for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary

"Lovely catch up"

5
EMAS, Ely, United Kingdom 12/05/2017

Enjoyed a catch up with with ex work colleagues, Afternoon Tea is perfect - fresh well presented sandwiches, scones and cakes with friendly and attentive staff who were happy to replace empty teapots. We were not rushed as we sat chatting and enjoying a catch up. Reasonably priced. Will definitely return.

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your excellent review. We are always delighted to read such comments and look forward to welcoming you back for another enjoyable visit.

"Birthday Party Stay"

5
User 12/05/2017

Having been let down by another hotel I found my self in the position of trying to find a venue that could accommodate and cater for 20+ guests for my wife's big number birthday. A friend suggested Quy Mill after having attended some work conferences there. After a brief email and phone conversation Quy Mill managed to find rooms for all of my guests and provide a private dining room for us also. This included use of the spa facilities and pool. Quy Mill were helpful and accommodating to our needs right from the start. The rooms are well appointed, modern and comfortable, my wife and I stayed in the older part of the building, treating ourselves to the Four Poster room with lovely views across the gardens and orangery. Quy Mill had a left some lovely touches to the birthday girls room along with a card. There's a well equipped bar with real ales, local gins and Prosecco available so our party was very happy sat in the sunshine beside the river! Staff were attentive throughout our meal, without being intrusive. The meal was well prepared and tasted delicious. I believe there were some tired (hungover) people the following morning but the breakfast soon picked them up! Having the use of the Spa and Pool the following day was fantastic and the children really enjoyed having the extra time in the pool. We'll certainly be recommending Quy Mill to friends and family and we hope to stay again.

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your excellent review. We are always delighted to read such comments and were glad we could help accommodate you party. We look forward to welcoming you all back for another enjoyable visit.

"Sue and Lauren "

5
exeterjanet, Exeter, United Kingdom 09/05/2017

Arrived on Good Friday to friendly reception who gave us instructions for our room and facilities. Our room was spacious and clean, grounds beautiful. Breakfast has everything you need to start your day, all staff professional, cannot comment on lunch or dinner as we were exploring Cambridge. Had turn down service in the evenings which had brilliant little touches. Used the spa every day and had a facial which was relaxing. Only thing that spoiled the spa was on our last day children were in the pool and in and out of the jacuzzi so left. I spoke to spa reception who said children were allowed in spa if accompanied by a adult, been to many spa's and never had this problem. Left on Easter Monday after having 4 glorious days at this hotel. Big thank you to all staff who made our stay memorable.

TonyMurdock, Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your excellent review. We are always delighted to read such comments and a pleasure to note such positive feedback for the team. We llook forward to welcoming you back for another enjoyable visit.

"Disappointment with Best Western"

3
Valerie N, Market Drayton, United Kingdom 09/05/2017

Best Western is always our first choice when booking a hotel .....we have stayed in several wonderful Best Western Hotels in the UK ....but in my opinion this hotel falls short of expectations.....although we had not requested it, when we arrived we were given an 'easy access room' with every facility for disabilities.....when I enquired at reception we were told it was the only twin bedded room in the hotel ??????......after some deliberation we were upgraded to a superior room....the room was adequate but the décor was grim and dreary..........the carpet was stained and drab ....when booking in we were told the swimming pool was not in use.....on a more positive note the breakfast was excellent....I was told the following morning at reception....the information given the evening before was incorrect ....there are many twin bedded rooms in the hotel ?????????...overall a disappointment although Best Western will always be our first point of call when booking again in the UK

"Lovely Hotel "

4
User 07/05/2017

We had a super stay at this lovely hotel just outside Cambridge. Excellent facilities, spacious rooms, good quality restaurant and helpful staff. Good value for money too. We look forward to returning.

"Fantastic lunch"

5
Dawn A, Mildenhall, United Kingdom 04/05/2017

This is a brilliant place for lunch, I was fortunate enough to go when we had the first of the warm weather earlier this year so it was really nice sitting in the sunshine to have lunch. The food was divine, it was the best salmon I have ever eaten and the service was second to none. The price was as equally good too. It may be a little of the beaten track but really well worth a visit

"Good housekeeping an issue!! "

2
Mustang B, Wakefield, United Kingdom 30/04/2017

Four poster room dbb. If your looking for space do not book one of these rooms! Room 3 with 4 four poster bed too small to accommodate the bed apparantly all the rooms are approx the same size so go for the superior rooms instead. These 4 poster rooms are also in the old building and have no double glazing so traffic noise from the A14 may be an problem if you're a light sleeper. Main issue was the cleanliness of the room! Dust on furniture, the bathroom had urine stains on the skirting boards, dust on back of the door, coffee stains or such like on the walls and all way round the room on the edge of the carpet was dust which a hose on the vacuum cleaner would easily have removed. Furniture old as you would expect but not in good condition. Asked to be moved, but no other rooms available except room 5 ( 4 poster room) which was painted a deep salmon colour and extremely claustrophobic. Solution... House keeping in agreeance with the dirty room and subsequently cleaned it whilst I had a drink in the bar on the house, not great recompense for the inconvenience I have to say! The rest of the hotel is in need of updating with carpets and upholstery frayed and paint work ( painters working the next day in the corridor outside our room ). The hotels saviour is the restaurant.. Not overly busy but manned by only one waiter who worked efficiently and professionally. The food was exceptional at dinner and likewise at breakfast, good quality produce expertly cooked and served on hot plates ( which should be the norm). Cannot comment on the spa facilities as we didn't use. On check out we were charged for food we didn't have £36! explanation being that the menu had just been changed and the system not updated. Would I visit here again, alas no, as good as the food is its not enough to make up for everything else.

"Lovely afternoon tea"

4
mongoose57, Northampton, United Kingdom 29/04/2017

We went as a group of friends for a reunion afternoon tea. It was easy to find the hotel and the parking was ample and quite close to the main entrance and on level ground. We were greeted warmly and taken to a smart dining room overlooking the garden with pheasants strutting outside. The traditional afternoon tea was plentiful with four small sandwiches per person, a large fruit/cheese scone and more cakes than we could eat. The tea also was plentiful. At about £19 per person it was not cheap but the quality seemed good. We found the service rather less helpful than we had anticipated as we had to keep asking for things rather the being offered them.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest We are so pleased that you were pleased with the hotel's location and parking, and enjoyed your Afternoon Tea. However we were very sorry to hear that you weren't happy with the service, our food and beverage staff are usually very good at ensuring they check-back with guests, so we can only apologise and will ensure this is discussed with the relevant teams. We hope to welcome you back again soon, perhaps next time for dinner in our 2 AA Rosette restaurant or for a relaxing spa day.

"EXCELLENT STAY"

5
Rhona L, Maidenhead, United Kingdom 26/04/2017

We have just returned from a three night stay and could not have been more satisfied. The staff were the most helpful we have found in any hotel. My husband has mobility problems and they went out of their way to make our stay comfortable. Our room was very large and the easy chairs provided suited my husband admirably. The situation of the hotel was ideal for our purposes - a family gathering just five minutes away in Fen Ditton. We are looking forward to our next stay.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review, we are so glad to hear that you and your husband were both comfortable and enjoyed your stay, the free parking is certainly a huge benefit for nipping into Cambridge and we hope you enjoyed your family gathering! We look forward to welcoming you back again soon.

"Lovely hotel"

4
NevilleEssexuk, South Ockendon, United Kingdom 19/04/2017

Stayed one night. The hotel is lovely, clean in a quiet location. Room was clean and spacious and the staff friendly. The breakfast was tasty, with lots of choice. The 'turn dow service' was a nice touch. Highly recommend.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your positive review, we're very pleased that you found your room clean and spacious, and enjoyed the turn-down service, we'll be sure to pass your feedback on to the rest of the team and look forward to welcoming you back in the near future.

"Highly Recommended - Lot's to offer - Other Hotels take Note !"

4
Juliet W, London, United Kingdom 19/04/2017

We have had a fair amount of experience on what to expect from Hotels and I thought the price was quite high for the location when I booked, but then again there really are not that many 4 Star UK hotels that have Gym, Pool & Spas, so as I had settled for Cambridge for this two days of activities, Quy Mill Hotel also had good reviews, so I booked (pay at hotel with Agoda!). Closer examination of the pictures and on arrival, second impressions were (first was great, a long winding private road leading to the Hotel!) oh no, wooden buildings, going to be small and drafty! We parked in a huge FREE landscaped car park (shouldn't they always be free outside the city? you will be amazed at how many put you off with this extra charge!) and took a brief stroll to reception. That was very nice, bright and modern with lots of awards pasted on the walls, immediate attention, warm friendly staff, nice and brief and off we went to the first of the outbuildings with our key and were delighted to find a thick walled, modern, bright warm room. Ensuite was great, TV, Great bed, room small but very cosy. Little touches were what you got for your little extra money. Changed, straight into the next outbuilding 10 steps away, offered clean towels, large changing room and off we went to the upstairs Gym that was surprisingly very large and well equipped. An hour later, another change and greeted by a large, modern, warm and bright swimming pool, Jacuzzi, Steam Room, sun loungers, sun room, shower and Sauna, the facilities were really excellent, clean, first class. After hours of pampering ourselves, out for Dinner and back to the bar for Sky Sports and a cocktail. All the staff were excellent (usually always find one, but honestly, all were great), the breakfast and all food choices you can tell have been given great care, great quality and cooked to perfection, staff are really well trained, and another unusual thing was the trust and personal space you were given, never bothered or quizzed about anything! AN extra mention to the young barman who went out of his way for us on Monday night and breakfast staff were superb also. I would imaging a non-standard room would tick all the boxes for me especially if there were open doors and some outside space, but although I don't give 5 out of 5 (I'm reserving that for a special day!), this is the best hotel I have been in OVER-ALL in terms of staff, parking, room, food, treatment and the excellent facilities, there really is hardly anything to find fault with, a big hat's off and hands together for ALL involved with the running of this great location Hotel, other hotels, please take note, so much to learn from this place - A big genuine warm thank you from us both for treating us so well, can't wait to come back another day x

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review, we were so pleased to read that you enjoyed your stay, and in particular that you were happy with the service from the staff. We'll certainly pass your wonderful comments on to the rest of the team, and are delighted that you had a chance to make use of the spa facilities, we look forward to welcoming you back for another stay, and next time you must sample one of the menus in our 2 AA Rosette Restaurant!

"Nicest staff ever"

5
GeraldineM53, Dublin Ireland 19/04/2017

There is a lovely country manor style to this place, completely surrounded by fields approx 20mins from Cambridge. Our stay was only for one night, but would loved to have stayed longer. But we did manage to test out most of the facilities - the pool is excellent, unusually large for a hotel. also hot-tub & sauna available. Again surprisingly there is a large gym upstairs with plenty of machines. The staff there were so friendly and helpful too. Rooms are large, very well equipped with tea/coffee facilities and also good range of toiletries. Good bar food menu - the open sandwiches are very tasty and great value. Very impressed with the cook-to-order breakfast the next day, pricey at £12 but sets you up for the day!

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your wonderful review, it's great to hear that you enjoyed your stay, and were able to sample the facilities as well as the food! The team will be so pleased to hear that you found the staff friendly and helpful, and we very much look forward to welcoming you back again soon.

"Lovely stay "

4
User 18/04/2017

Lovely stay at the Quy Mill. The staff who greeted us were pleasant and explained everything clearly. Pros: • great location / easy to get to • spotlessly clean • facilities are good • rooms are good sized and bathrooms look lovely. • staff are friendly and helpful. Improvements: • took several attempts to get through on the phone initially. • room we were in (304) had a whirring noise all night. Overall a lovely stay. Almost faultless. Thank you :)

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review - we're delighted that you enjoyed your stay and found the staff friendly and helpful. We'll investigate the noise in your room and do hope this didn't impact your stay too much, please do mention this if you book direct and we'll ensure you are given a different location. We look forward to welcoming you back soon.

"Fantastic Easter Break"

5
JanWins, Norwich, United Kingdom 17/04/2017

My husband and I have just returned from a one night Easter break stay at Quy Mill Spa hotel (our first visit) where we were a bit disappointed that we could not get any treatments in the spa but as this was a last minute booking we only had ourselves to blame. Bit surprised that our room was not ready when we arrived around half an hour after it should have been ....BUT a lovely girl on the Reception desk (called LENA) couldn't apologise enough and we were treated to a glass of fizz each while we waited in the bar area for around half an hour. She even arranged for our cases to be taken to the room. What can I say about the huge room .....well it was Number 104.....a Superior Room (we even had a jacuzzi bath in the bathroom). Had a lovely little courtyard garden with patio furniture where you could sit outside BUT our Easter weather put paid to that !!!! Only one little niggle .....we would have appreciated a small fridge in the room .....maybe an idea for management. We will definitely go back only the next time we will book our treatments in the Spa first and then arrange the accommodation accordingly.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review, we're very sorry to hear that you weren't able to get any treatments, unfortunately the spa does fill up very quickly so we would advise pre-booking as you say. We'd like to apologise for the delay in gaining access to your room also, but we're pleased that you were happy with your complimentary drinks, and with room 104 in general. We'll make a note of your thoughts about a fridge, and look forward to welcoming you back again soon!

"Spa weekend"

5
angelamiller40, Cheshunt, United Kingdom 11/04/2017

Stayed for a Spa weekend with my sister in law. Stayed for two nights, visited the Spa on the Saturday. We both has a couple of treatments which were very good. The staff were very friendly and helpful in all areas of the hotel and spa, would recommend to others. Attention to detail including night time turn down service wiith boxed chocolates left on your pillow. An excellent stay round.

"Disappointed "

2
Lucy B, Cambridge, United Kingdom 10/04/2017

Family celebration for 12 in a private dining room. The food can only be described as average-at best. Main course was chicken, three types of boiled veg, soggy roasties and a thin gravy, none of it had any seasoning or flavor. Really disappointing. Staff were delightful and impeccably dressed...but being served such plain, uninspired food by flawless chaps wearing white gloves was somewhat incongruous.

"Fantastic wedding weekend "

5
Gastronome P, North Wales, United Kingdom 10/04/2017

We stayed at Quy for a wedding. Everything about our stay and the event was perfect. The venue was excellent with lovely spaces to spend time - outdoors in the sun by the water, on the patio, etc. The staff were incredibly attentive and professional; they dealt with everything quickly, efficiently and with a smile. The food was excellent and very high quality. Would really recommend staying here - we came way feeling relaxed and content from a fantastic weekend!

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review, we're so pleased that you enjoyed the wedding and that you were pleased with the staff - and we'll pass your lovely comments on to the kitchen and the rest of the team. We look forward to welcoming you back in the near future for another visit.

"Spa, hotel, Restaurant"

5
Susan R, Cambridge, United Kingdom 08/04/2017

We had a 2 day stay, the massage was amazing, everyone was very helpful and the food was extremely delicious. Would highly recommend. I feel this way good value for what we paid, very happy indeed. We will be back.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review, we're very pleased that you enjoyed your massage and the food, and hope you left feeling relaxed! We look forward to welcoming you back in the future.

"A lovely relaxing hotel"

5
Jenny C, Stafford, United Kingdom 05/04/2017

We stayed here at Quy Mill Hotel whilst on a short break to Cambridge. The location is great , a few minutes drive from a park and ride car park with regular buses into the city. The hotel is lovely with spa, pool and lovely gardens. Our room (a standard double) was great , good décor and extremely clean with all required facilities. Our included breakfast was ok but I wouldn't have wanted to pay £18 for it! We did not use the restaurant for dinner as it was very expensive. All in all a good choice and one we would use again.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Many thanks for your positive review, we're delighted that you enjoyed your stay and were pleased with our location and with your room. The gardens are even nicer in the Summer so we do hope to welcome you back again soon!

"Nice out of town quiet hotel "

5
Adrian D, Welwyn Garden City, United Kingdom 19/11/2016

This hotel is an easy drive into Cambridge. Set in its own grounds , with good walks nearby. Nice restaurant , clean and compact rooms. Our room was detached from the main house so we weren't disturbed by the wedding party that night. Friendly staff and would go back again.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your positive review, great to hear you found the rooms clean and the staff friendly, we will make sure to pass your comments on the to the team and look forward to welcoming you back in the future.

"Anniversary stay"

5
ryantish, Kettering, United Kingdom 13/11/2016

Me and my partner stayed in a superior double room and it was fantastic! The oldy worldy room was perfect with the 4 poster bed and decor. Dinner was great and breakfast was very good aswell. Over all a fantastic stay and one of the best hotel experiences we have had in the uk. Very close to Cambridge city centre with great bars to go out for a drink. Well recommended

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your excellent review, we're pleased to hear you enjoyed the Four Poster bedroom and your meals, and are delighted that you would rate us so highly across the UK. We look forward to welcoming you back on your next visit to Cambridge.

"Harvester with rooms"

2
Joeavison, London, United Kingdom 07/11/2016

The best thing I can say about this hotel is that they let me leave. It has all the character, charm and luxury of a harvester restaurant and how they think that £200 is reasonable to stay in a shed is beyond me. The staff were very nice and well trained and I was allowed to leave without paying. For that I'm grateful, the lady at the front desk particularly was kind and helpful but the owners need to seriously look at what they are doing here, this is not a £200 per night hotel, it's more like a travel lodge or premier inn £70 would be about right for the room we had.

TonyMurdock, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your review. Please accept my apologies if you didn't enjoy your stay. I am not sure I would admit to deliberately leaving without paying. I have been in the other brands you mention, but sorry I don't see any similarity at all, mind you I have only seen one or two. Thank-you once again for your comments and wish you well staying around Cambridge in your budget.

"Nice but overpriced! "

4
Claire1989, Newcastle 06/11/2016

Stayed here for one night to attend a wedding. Our room was lovely overlooking the mill. A bit on the small side but immaculately clean. Pillows were a bit hard for my liking but that's just personal preference. We didn't use any of the spa facilities but it did look nice. Don't really have any complaints about the hotel but it was slightly overpriced. We got a preferential rate being part of a wedding party but standard room rate is far too much for the quality of hotel.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest Thank you for your comments, we've made a note of your thoughts regarding the pillows and the pricing, but are glad to hear that you found the room pleasant overall. We look forward to welcoming you back in the near future, and hope next time you'll have a chance to make use of the spa facilities.

"Would not recommend"

1
stewartje, Portsmouth, United Kingdom 06/11/2016

We stayed at the hotel last night whilst visiting our son. We stayed in the main part of the hotel - room extremely dated. Furniture scratched, old and tatty. Paint pealing in bathroom which was like going back in time 50 years. Room cold as heaters not working - had to wear dressing gown in bed to keep warm. Room noisy all night. Room definitely not worth superior grading. Have stayed in more comfortable travel lodges. Check in efficient and receptionist polite and helpful. Plenty of car parking and easy access to Cambridge. Opted to eat in restaurants so cannot comment about dining.

"A lovely hotel on the edge of Cambridge"

5
339334, Dudley, United Kingdom 01/11/2016

I've stayed here a few times and it never fails to impress. Over the last few years it's been done up and the facilities are now first rate. The rooms are bright, fresh and comfortable and the gym is first rate. If you're driving, it's about 3-4 miles into Cambridge and the hotel isn't very practicable on public transport. That said, even though the A14 runs past the grounds, the hotel feels remarkably rural and secluded. The restaurant is first rate.

"Over priced and over rated"

3
Trevor C, Oakham 31/10/2016

We booked this hotel on line to celebrate our wedding anniversary, we went for one of the four poster bedrooms. The staff at reception were exceptional, booked in with the minimum of fuss even though we had arrived at 1215hrs. The room was the first disappointment not what I would call four star, both electric heaters failed to heat up. To be faire though the receptionist had a replacement in the room within five minutes. That evening we had a meal in the restaurant, food and wine excellent but expensive, the ambience of the room was marred by the stack of used plates and cutlery on the side table. Why they are not taken through to the kitchen I do not know. Another evening we had a snack in the bar and again the bar was covered in used plates etc, not what I would call four star. Recommend getting a taxi into Cambridge as parking is difficult and expensive - taxi one way about £12

"Lovely Place"

5
Richard M, Aboyne 30/10/2016

We stayed at the Quy Mill to attend a "significant birthday" celebration of an old friend who lives nearby. Arriving the day before the party we received a very warm welcome from the reception staff and were checked into our comfortable room. We had drinks and dinner in the bar that evening which was a delightful experience. Service was top notch but inobtrusive and the food lovely Next evening the party was a splendid affair. The hot buffet was very tasty Throughout our stay the staff were all most helpful and pleasant We recommend this hotel and will stay again if we are in the area

"Started off great until bed time"

3
User 28/10/2016

As always I like to start with the positives. Arrived and had coffee in the bar which was relaxing. Had a nice walk into the village and had lunch and walked back. We then went to the spa which was cleaned and had some friendly staff. All great so far. Dinner was in the restaurant and other than some noisy diners and a bit over priced it was amazing. Big shout out to Andrew. What a guy. We hit the sack about 10.30pm room 302. Unfortunately they lost two stars from us. It was the out houses and people were in and out throughout most of the night. We were right next to the main door and hearing it open and close made the stay not at all pleasant. I understand it was a cheaper room but it should still be set for purpose and this was not. Don't get me wrong it was clean and comfortable. However it was dark and noisy. Such a waste. Back to positives. Staff were friendly and overall was amazing. Breakfast was full and we were placed in the bar area. Not a big problem except the TV was loud and we had to turn it down to have a peaceful breakfast. Check out was quick and everything we felt was fine. Just the room and location was the only negative. Sorry

"Anniversary"

5
MrsJS5, Rugby, United Kingdom 25/10/2016

We had a 2 night stay to celebrate our anniversary and visit my daughter in Cambridge.This beautifully appointed hotel is set in peaceful surroundings. Lovely clean spacious room,excellent food.The staff were polite, helpful and made us feel very welcome. No appointments available for spa treatments but that was my fault for not pre-booking! Pool and sauna great.We will definitely return!

"Luxurious hotel"

4
Johnviper6859, Birmingham, United Kingdom 24/10/2016

This was a flying visit after a very long couple of days so I booked a spa bath room. This was very much appreciated as it was lovely to relax in that evening. The restaurant menu looked a little fancy so we had some food off the bar menu which was very pleasant. The bar staff were very helpful and the receptionist on arrival and departure was very charming.

"Family Wedding Occasion"

5
276ritab, Bath, United Kingdom 20/10/2016

The staff at this hotel could not have done more to make my daughter's wedding a very special occasion. They were welcoming and extremely helpful from the very beginning to the end of the whole event. Although the hotel must hold many such occasions the staff, from the receptionist to the manager, were at pains to ensure that she felt unique. The finishing touches were very thoughtful: it was impressive and a real pleasure to watch the meals presented in style by waiters and waitresses, smartly dressed with white gloves, on ‘synchronized' plates that were all set down on the same table at the same time. The staff worked so well as a team that you really felt they wanted you to enjoy every minute and they made sure any requests were dealt with as promptly as possible. The venue leant itself very well to all a wedding's requirements – wedding service, meals, photographs and location. Our room was extremely comfortable, clean and functional and we found the bar meals excellent – I particularly liked their bread rolls in tins. There was a good choice for breakfast too, so in all we enjoyed our stay and can highly recommend the Quy Hotel.

"Very nice hotel, but not cheap"

4
James B, Weston-super-Mare, United Kingdom 14/10/2016

Overall the hotel and food was very good, clean and tidy with very helpful and friendly staff. The hotel is set in some very nice countryside, and has very pleasant grounds. But compared to other comparable hotels the bar and food prices were higher than expected.

"Work trip "

3
miniray78, Cardiff, United Kingdom 14/10/2016

Stayed at the Quy Mill & Spa Cambridge in October 2016. Found the rooms comfortable and clean. The wardrobe space is limited as in my room a rather small freestanding wardrobe was provided. Wifi is provided throughout the hotel but the signal strength depended on the room you occupy. Food in the restaurant is of a high standard I had the beef pie very nice. Generally a high standard of accommodation my only moan would be the varied wifi signal also when I switched on the tv to get a news update after being out the signal was lost for the evening.

"Not worth the money"

2
Andrew202013, London 13/10/2016

My room was in an outhouse - 303 and this meant I could clearly hear the movement of other guests going backwards and forwards outside my room. Therefore, an alarm call proved suplurfuous. 2) the TV signal failed at 10:28 and did not come back on until the morning. I reported it to be told it was being looked into - no apology and i had to mention it on check out 3) The bed lights did not work. They were sorted out while I was at breakfast but the light over the mirror in the main room remained broken. 4) i paid £190 for this and when i raised the issue on check out i got a grudging apology but no offer even to take a penny off what is an extraordinary amount to pay for such a mediocre experience.

"Funeral Wake"

5
Ann M, Leicester, United Kingdom 12/10/2016

Attended Wake for a dear friend. Beautiful hotel with excellent facilities and the staff were all so kind and helpful. They were extremely considerate and attentive. The room was well laid out and the buffet was wonderful. All food was very fresh and delicious.

"Wonderful"

5
User 12/10/2016

What a fantastic hotel. Ideally suited for shopping and sightseeing in Cambs. Wonderful food coupled with gorgeous rooms. The food was top class, as was the sumptuous breakfast. Just had a bar snack and wow what a gourmet burger.

"Very nice stay"

5
User 10/10/2016

Just returned from a night at the Quy Mill Hotel!. A very nice property and also the spa treatments were very good and a reasonable price. The room was clean comfortable and had all the usual facilities. Lovely view of the river! Dinner was a very high standard and the bar was a nice setting! Steak sticky toffee pud and a few cocktails lovely way to spend an evening with my wife! Breckfast included in the price and this was very nice. Full English cooked to perfection. Would return to this hotel in a heartbeat! Thankyou for a great stay!!!

"A pleasant surprise!"

4
SiJo2011, Kettering, United Kingdom 10/10/2016

We stayed at the Quy Mill Hotel & Spa as a base for the Newmarket racecourse in October 2016. It was perfect for this combining a quiet retreat with access to the racecourse within 15 minutes by car/taxi. The cost of the taxi each way was £25. The cleanliness, quality and general finish of the hotel was high and certainly better than we would have expected for a Best Western Hotel. We have stayed in many and this is one at the top end of the list - hence the Premier Collection title. We were delighted with our room which was large with a double bed, separate seating area, flat screen TV, coffee and tea facilities and a large bathroom with shower over bath. The bath itself was a spa bath but it either wasn't working or we didn't have the sense to make it work. The shower was hot and the water pressure was good. We didn't eat in the restaurant other than for breakfast which was a combined self service and cooked food ordered from the waitresses. The service and friendliness of the staff was excellent and the food was fresh, hot and delicious. The general set-up of the hotel is a little quirky in that the room we stayed in was in an outhouse (converted barn?) and the walls were very thin when the elephant family returned in the evening / TV could be heard through the walls etc but that would be the only slight on the night spent there. If you plan to go to the races and are looking for a quality hotel within a reasonable travel distance then this hotel is highly recommended.

"Best breakfast ever !!"

5
benne74, Rotterdam, The Netherlands 08/10/2016

Beautiful location and admosphere.. Not convenient to reach the city centre of Cambridge, taxi would be mandatory at a fare of 20 pounds one way. If you like the somewhat traditional country stile: Perfect ! Room very comfortabel, 1 minus: No mini bar in the room, but all rest is good. Swimming pool, spa available. Now the top appraisals: the staff: very friendly & personal. I stayed here for 3 nights, the first evening before dinner I took a drink, next day bar tender knew what my specific drink was. The food is lovely and price versus quality is awsome. But people: BREAKFAST here is just STUNNING and delicious, the best ever breakfast experience I have ever had. Over all a really pleasant stay, I would recommend this hotel for business, weddings, romance & pass throug. My 1 liner: Price versus quality is a big +

"Good location"

5
Lynn186225, Cambridge, United Kingdom 08/10/2016

Excellent for access to Cambridge, good quality overall. I keep going back each year on business, much better than some in the centre of the city. Food is reasonable and the overall feel of the place is relaxed and comfortable. Great to return to after a hard days work or shopping.

"Quiet Countryside Hotel"

4
Peter B, Woking 06/10/2016

We decided on a 4 day break to explore Cambridge and having referred to Trip Advisor as usual we chose the Quy Mill Hotel.Upon arrival we met Helen on reception who was friendly knowledgeable and most importantly smiled!! This proved to be a common theme in the Hotel.All the staff are a credit to the owners.The room was spotless and spacious with an exceptional bathroom. Cambridge is a beautiful City with lots to keep you busy for 4 days.Breakfeast is well above average for a Best Western Hotel.We will return and advise our friends to visit.

"A Very Good Place to Stay for All"

5
119terry, Westgate-on-Sea, United Kingdom 05/10/2016

This was the first time that I have stayed in a Best Western Hotel and picked Quy Mill as it was the nearest Hotel to the business venue I was attending, and I must say I was extremely pleased that I did. The Hotel staff are second to non in their appearance manner and helpfulness, and make you feel very welcomed The hotel has excellent facilities which are nicely laid out. My Hotel room was very nice, clean and comfortable. Don't just take my word for it but book and see for yourselves, I'm am sure that you will not be disappointed but pleasantly surprised as I was. I will certainly stay there again when I'm in the area

"Very disappointed!!!!! No email response...."

2
User 03/10/2016

Booked a spa package for three of us for £430!!! Arrived and the staff were unfriendly and unhelpful.....was told room not ready (fair enough) but was then left standing there......no offer to take bags, didn't really say anything to us until finally I asked if we could leave bags and use the facilities to which I got a sharp 'yes' response.... not a great start! Went to the spa facilities and was asked to go upstairs and fill out consultation forms and someone would come to us.....we waited 40 minutes and still no one!!! So in the end I had to go searching!! We went to pool area and only a few loungers which were all in use as well as the hottub by groups of hens who wernt willing to share we were in there for 2 hours and still didn't have a bed or a turn in the hot tub!! Not great when you've paid all that money for a spa package!! We returned twice during our stay and it was the same....either hen parties or families!! When we got into our room I was hugely disappointed with the extra bed.....it was tiny! Like a camp style bed very low, thin and much smaller then a standard double!!! And the room was too small to cater for it....so why offer 3 man room??? Lunch I had previously booked a table and when we arrived we were taken to our table that already had guests seated on it....then taken to sit in the bar....then taken to another table but was not suitable (too small) once finally seated we were served food but then had to wait for cutlery so food cold by the time was rated and surrounded by tables with dirty plates etc on. We were in the restaurant for 1 hour 30 minutes and they still hadn't been cleared when we left! Finally on the Sunday wanted to use facilities again but again all beds taken by families....couples etc and we were told we couldn't have a robe as wasn't part of our package?!? £430 I would think it was!!! Was not relaxing experience and have sent email and been egnored! I feel I wasted my money!

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Caroline, Thank-you for your review. Firstly, please accept my apologies for the 'delay' in response. I was out of the office yesterday, and was passed your email today to respond, which I will do so shortly. You have mentioned some key points regarding the Spa, which I will address with the management company, Imagine and ensure they rectify your concerns. In terms of your room, you booked via a discounted 3rd party site, requesting an extra bed, which we provided. Had this been booked directly with us we would have advised you of the same. I note having investigated your comments that despite check-in at 2pm being stated on all sites, you arrived at 12noon. At this time we had no rooms available which our reception advised you of. I apologise if this came across as unfriendly, but I can assure you this was not meant to be the case. I note also you were able to check-in at 1.30, 30 minutes before the advertised check-in time and that your bags were delivered and placed in your room prior to you checking in. Thank-you for your comments, such feedback is a valuable way for us to monitor and improve our operation as necessary.

"Staff"

2
User 28/09/2016

Both myself and my husband stayed at the Quy Mill Hotel a few months back we had stayed in the old barns outside in the 200s I believe... Our stay was pleasant however an unusual event took place in which myself and my husband were woken up around 4am by next door making quite abit of noise, at first we had thought someone must of checked in as there was noone in the room until this point... 15 mins went by and my husband was getting a little wound up so he went to check.. As he looked out the door a male and a female both left the room (one with his shirt untucked and the woman tucking in her blouse... and my husband had recognised them as employees of the hotel as the woman he saw had checked us in earlier... I do not expect that from such a fine establishment.. Especially from staff..

"Reinvigorating experience"

5
User 28/09/2016

My room was just amazing! I loved the bed, the jacuzzi in the room was great after spending only a couple of hours in the spa because of late arrival, so having that in my room was just perfect. The fields surrounding the hotel are perfect for a walk in the silence. Food at the bar was lovely and so the breakfast. I really enjoyed my stay and it's perfect if you want to visit Cambridge but resting and chilling at the same time.

"Made to feel very special"

5
terryholiday, London 26/09/2016

My girlfriend and I stayed here for a weekend to celebrate her birthday. What a fabulous place it is. I don't think I've ever stayed anywhere where every member of staff seems so happy to be working there and goes out of their way to make sure residents are happy too. Nothing is too much trouble. We stayed in a standard room for the first night (that was the only room available and the second night we upgraded to a superior room). The standard room was very modern and comfortable and well equipped. One thing I would say is our room was at the top of the hotel. Not a problem for us but could be difficult for the less mobile. The superior room was excellent. Very large and with a huge (queen size) bed - jacuzzi too. Well worth the additional cost. The gym is well equipped, although we didn't use it, and there's also a very good pool too - larger than I anticipated - perfect for a relaxing swim. We will certainly be visiting again and would like to thank all of the staff who made our stay very special - particularly Jessica who is an asset to this hotel.

"COULD HAVE BEEN GREAT"

3
Terry H, Letchworth Garden City 25/09/2016

6 of us stayed for a weekend (on our way racing at Newmarket). Some good some bad experience. Rooms on the 4th floor are not for anyone over 6ft tall as there are beams to stove your skull in and they could not accommodate us with changes. Rooms were good and clean. Bathrooms modern and functional. Real big issue was dining. Dinner when we arrived was, to say the least, a bag experience. Put in a too small room for us 6 because of other functions meant that we were forgotten and therefore service was terrible. Head waiter who served us was not very helpful nor welcoming. Menu was very limited and some food was not very exciting at all. We left lots on the plate.It was not cheap either for what we had. Now to breakfast. Again, service was terrible. Waited too long to be asked for our cooked preferences and struggled to get little things like more butter. Buffet was very weak indeed and was not regularly topped and you had to encourage staff into action.There were not enough staff for all the guests present and it showed. Two issues impacted these bad dining experiences, Firstly, the layout of the dining facilities. Many mini rooms that requires staff to serve areas to which they had no visibility. Secondly, when they had big functions like weddings, sets of guest occupied individual dining rooms and again others were 'left behind'. Needs sorting urgently.

"Nice but Noisy"

3
CazzaJake, London, United Kingdom 21/09/2016

Booked in for a two night leisure stay with my daughter. Room was clean and comfortable but was unfortunately positioned right next to an exterior door for the area of the hotel we were staying in. This meant that throughout the evening, and early morning, the door was slammed as other guests came and went. Our room was also adjacent to a room with some form of jacuzzi spa bath. This was started up at 6am giving a loud droning noise right next to our room. I called the duty manager and the noise stopped only to start up again at 7am and continue on for 40 minutes. It finally went off again just after 8am! So much for a relaxing leisure stay. We stayed on a room only basis, so cannot comment on breakfast, however, we did eat in the bar one night, just had a burger, which is pretty expensive for what it is. The food was fairly average. We also made use of the spa for a treatment each, that was a lovely treat we both enjoyed.

"Birthday tea treat"

5
User 21/09/2016

7 family members came to this birthday treat for my Mother -in -law. We had decided to all have an "Afternoon Tea" which seemed simple until various family members wanted to tinker with the sandwich fillings !So we e-mailed ahead with our choices to make it easier for the kitchen staff and to speed up the food order.This worked perfectly. I had a "Gentleman's Afternoon Tea" which was predominantly savoury and very nice for a change. Service was attentive at the table and warm at Reception when we arrived. The restaurant room can open onto the hotel gardens which meant we could nip out for fresh air on a warm day. All in all we all thoroughly enjoyed the experience.

"Great location, comfy beds but bar slow!"

4
L1220, London, United Kingdom 16/09/2016

Pros; Comfy bed :) Location :) Great food :) Spa :) Cons: Wait at the bar was very long lots of stairs to nice rooms We seemed to arrive at the same time as a large coach load of older people who queued at the bar and meant it took us 40 minutes to order food. It was a complete nightmare and nobody seemed to know what was going on. Once we finally got the food it was very nice! I wanted to make the most of the spa features but as we arrived late I didn't get much change so I just popped in for a quick sauna. The bed was very comfortable; I had a room right at the top of the building as I asked for a quiet room. The accessibility rooms are outside and are twin rooms so not as nice but the person I was travelling with had a lot of luggage so didn't really have any other option. I would absolutely stay here again if I was travelling in Cambridge but I hope to be able to make better use of all the spa facilities.

"Looks great"

4
casm51, Peterborough, United Kingdom 14/09/2016

The room was lovely, the swimming pool was great. The food was average the service in the bar left a lot to be desired. We ordered pie,chips and peas and got mash. Waiter said he would go and gets a portion of chips...20 minutes later we were still waiting . The price of drinks was as expected......expensive! Breakfast was rubbish. Undercooked sausages, cold bacon, cold tomato, scrambled eggs looked less than appetising. No sugar for the cereals, the waitress brought out castor sugar as that was all she could find!!

"Excellent Rooms & Wedding Venue"

4
JB&CT, Peterborough, Cambs 13/09/2016

We stayed at Quy Mill for my brother in laws wedding. We had a fantastic time and would thoroughly recommend Quy Mill. We stayed in one of the barns; block 2 in room 209 which is a lovely modern family room with a large double bed and a double sofa bed for our two small children. The rooms were clean and modern as were the bathrooms. Two minor criticisms of the rooms were the lack of air conditioning (although there is a ceiling fan) and there is nowhere to put your suitcase. Check was a little slow and delayed, my wife called up a couple of days prior to arrival to request early check-in as my wife was the maid of honour and our two children were flower girls. The wedding started at 2pm and check in was 2pm therefor we needed our room early to be able to get ready for the wedding but upon arrival they had no record of the request. That said they managed to have our room ready by 1 pm which gave us just enough time to get ready. The wedding food was good but not excellent but they were catering for a large wedding and a large conference in another room. Breakfast was average at best. The pool, sauna, steam room and gym were all excellent and are definitely worth a visit. All of the staff were very helpful, friendly and attentive. We would definitely recommend the Western Quy Mill as a wedding venue or if you are visiting Cambridge or the surrounding area. I would like to thank you to all of the staff for hosting such a fantastic family wedding and I know that all the guests felt the same.

"Great value!"

5
Michael F, San Pedro, Belize 09/09/2016

Needed a hotel near Cambridge and chose Quy Mill. It was a lovely old Mill House with comfortable rooms and a wonderful restaurant and setting. Great value! Highly recommend. Would come back again for business and pleasure. Wish I had time to use the spa.

"Lovely Weekend"

5
MarkMilbourn, Guildford, United Kingdom 09/09/2016

We stayed at the Quy Hotel as part of a wedding group. The wedding was held in the hotel and most of the guests also stayed. It was a fantastic time. The hotel is just outside Cambridge in the countryside and is nicely designed in a rustic, country style but with all mod cons. The main brick built building houses some of the rooms. the remaining room and spa are housed in buildings designed to look like old barns. We stayed in a executive double in one of the 'barns' and the feel and comfort levels are just right. Lovely sized room with room to move around, comfy bed, excellent bathroom and shower. The rest of the hotel facilities were of equally high standards of comfort and cleanliness. The bar and garden rooms were lovely and bright with big windows looking out onto the beautiful grounds. The room where the wedding ceremony was held has been built around the original large mill wheel, which can be seen through a window designed to give a great view of the wheel and original water course. Service levels were excellent with all staff friendly and efficient. The only critique I have, and it is a small one, is that the standard of the food didn't reach the standard of the rest of the hotel. It wasn't bad, in fact it was quite good, but the rest of the hotel is of a high standard and the food didn't quite hit this level. All in all it was a lovely weekend, my wife and I thoroughly enjoyed our stay and we will definitely be back at some point and will happily recommend the Quy Mill Hotel & Spa to anyone who wants a really good, sensibly priced hotel to stay in if visiting Cambridge.

"Not very bad"

3
marta20071, Arkhangelsk, Russia 08/09/2016

We stayed in the hotel for visiting Cambridge. It was not very bad. Beautiful area around the hotel. I liked swimming pool, steamroom. It was very hot in room. It wasn't airconditioner, the windows did not open well. We could not sleep night. The next day, the reception changed our room. The new room was in the main building. And we had the air conditioning nice view on a small river. But the room was small for two. In the dining room at breakfast were problems. We waited for the waiter to make an order for 30 minutes. The hotel has a good potential for entertaining outdoors. A great design around.

"Nice meeting room shame about the food"

2
Warren D, Cambridge, United Kingdom 08/09/2016

This is a lovely location and the meeting room we had was the right size and went out onto a lovely terrace area. I wonder if they were having an off-day because the service was shockingly slow and the quality of the evening meal pretty bad. Throughout the day it took an age for any refreshments to arrive, drinks we ordered at the start of lunch took so long to arrive we had nearly finished eating by the time that were put onto the table ( there were only half a dozen of us). We stayed for the evening meal and for me this was the worst part of the day. It was expensive and mediocre, I ordered beef at £30 and when it arrived on a soggy white piece of bread with anaemic looking vegetables I should have sent it back, but having waited nearly 2 hours (this was interrupted briefly by the starter), I wasn't sure when I'd get a replacement. The staff need a little more urgency about them and maybe they were under staffed which would explain a lot. The food though needs a hard look at given the price. It was poor.

"Wedding weekend"

4
Dawnie1961, Cambridge, United Kingdom 07/09/2016

Visited as part of my sons wedding weekend. Lovely hotel, the staff are very polite & accommodating. The food was good & the whole weekend was superb. The swimming pool was well used by lots of our party. However I feel there are a couple of issues that can be improved. Our room 31 has almost non existent wifi, we were not able to connect on either iPads or iPhones & when we could, it was so slow. Whilst the staff at the bar were polite & helpful, they didn't seem to be able to make the cocktails that were available. No mint for mojitos & served a Long Island iced tea in a pint glass half full, after asking for some more coke as it was too strong. As these were not cheap drinks, there should have been the ingredients & the staff know how, to make them & present them. Lovely breakfast, cooked beautifully & fresh ingredients. All in all a fabulous weekend.

"A Great Spa Break."

4
bjlittlered, Peterborough, United Kingdom 04/09/2016

Stayed here after attending Newmarket Summer Nights ( Little Mix). It is close enough that we took a taxi to and from Newmarket. The spa day was the following day. The pool was large and my little Grandson enjoyed it very much. The treatments were amazing and all staff were very professional. We stayed 2 nights. Our room was clean and had everything we needed. We would stay here again if in the area.

"Evening dining could be improved"

3
MichaelAngelo00, Oxford, United Kingdom 04/09/2016

Although this Hotel is very pleasant and busy with guests, I think that the dining room arrangements/menus could be improved. We spent two consecutive evenings in the dining room, the Friday evening (of course this was new to us) we chose from the menu avoiding things we did not like, and the supplementary charges.... This went well. On the second evening from the same menu, this would be tiresome if you were staying at this hotel more than two nights, as you would be running out of trying new meals therefore avoiding any supplementary charges.... By the way, the 'sample menu' in the information folder in the Hotel Room does not indicate or suggest in any way to the guests that some of the meals advertised (on that sample menu) would have a 'supplementary charge'. Also a important factor to the Hotel guests, always check your final settling up bill as ours had an extra £11.00 added to it. It was refunded and apologies made for the 'finger errors' whilst typing this onto the guests bill. Therefore it seems that the correct guest for this extra £11 payment must have got away with this charge. Also the dining slip that the guests have to sign for any extras, include 'gratituties' but looking at the hotel final bill - it is down in both cases as 'Bar Drink Order and a number added (which is the same number as if you (in this case) added any drinks to your dining order, . Let us hope that the people who should get the gratituties actually get them???? The reception staff were always polite and should be, as they are in the front line of anyone making enquiries upon arrival/or later on. The room was very hot despite having a fan at the top of the ceiling, it was very unfortunate that the roof of the building would have had the sun beaming down on it allday. Was informed by reception that the rooms will have air-conditioning units in due course.

"Lovely hotel"

4
gmc039, glasgow 02/09/2016

Stayed here at beginning of June as we were visiting friends in Cambridge. Really lovely hotel with beautiful decor and friendly staff. Our room was not huge but was very comfortable with a fresh clean bathroom. Only letdown was breakfast. We had booked a room only deal so added breakfast as an extra on arrival as there didn't appear to be anywhere else close by. However breakfast was quite disappointing. We came down just after 9am and had to stand for a few minutes to be seated as the staff were busy chatting. Given a cramped table in a corner not very handy for the cold buffet which was desperately needing replenished. Eggs were missed off my husbands plate and while they were replaced quite quickly, we both thought the breakfast could have been much better. As we were leaving the cold buffet still hadn't been replenished!! We would stay again if we are in the area but would just stick with room only next time

"Afternoon tea"

4
lizs750, Bedford, United Kingdom 31/08/2016

Thank you so much for a great afternoon tea for my disabled daughter. We really enjoyed our afternoon in lovely surroundings. I am looking forward to come back and try lunch . Good parking and friendly staff . I do have one comment for the afternoon tea menu. Please could you add in a lemon tart as there was quite a lot of cake products which were very tasty but it would have been nice to have some tangy tarts .

"Fabulous Girls Weekend"

4
Jeanie71, Suffolk 30/08/2016

Six of us ladies stayed at the Quy Mill to celebrate a friends 50th Birthday. We booked the Hen weekend package, which included Full breakfast, 3 course Dinner, cocktails on arrival, spa treatment with bubbly and chocolates, full use of health club and swimming pool. We paid £10 per head to upgrade our rooms, for which I think we got the benefit of air con. The staff were very welcoming, and it felt like nothing was too much trouble. The hotel is based in a lovely setting, and easy to get to, a stones throw from the A14. I would definitely recommend this hotel, and plan to visit again.

"Staff went out of there way to make our stay enjoyable."

5
MC692016, Nottinghamshire, United Kingdom 30/08/2016

We stayed the weekend just gone and had a very enjoyable time. It was my partners birthday and having the spa facilities onsite was a big plus for us. We stayed in an Executive Room 207 in the outer barn area. When we checked in the reception staff were great informing us of where everything was. On arrival to the room we found it had been decorated and also a card put in for my partner which was a great little touch. There was a wedding happening but this didn't effect our stay. We had a drink in the bar area before going through to dinner and the meal was of a very high standard. Breakfast the following morning was just as good with a wide variety of foods. Getting to use the facilities after checkout was an added bonus for us too as we assumed once we checked out we wouldn't be able to use them but reception mentioned we can stay there all day if we liked. Looking at other reviews I can agree our room was warm but having stayed at other hotels in the UK I can't recall many of them having air-con. The room had a celling fan and also a fan in the wardrobe. Overall we had a lovely stay and the staff went out of there way to make our stay as enjoyable as possible. We would definitely recommend to others and will be returning ourselves very soon.

"Will not be returning"

2
patsm2016, Cambridge, United Kingdom 28/08/2016

My sister and I thought it be a nice treat to have afternoon tea at Quy mill, but O dear what a mistake, after seating us, they took our order,I requested no mustard on my ham sandwich simple request I thought, but no they came with it on, we both asked for fruit scones one fruit one cheese appeared they did change it promptly when pointed out the mistake but they were so hard they were practically inedible, cakes were also very dry unfortunately not very nice at all, then to top it of when we went to pay it was £1.50 more than the price we thought we booked it at,and when I pointed this out was told that the price changed 2 months ago and their website has not been updated not worth the £17.50 price tag .

"Great base for exploring"

4
chimpy29, London, United Kingdom 25/08/2016

We spent two nights here recently. My husband and I had a room within the main building and my father and 14yo nephew in the "converted stables" as there's no lift in the main building. Nice rooms. Couple of issues with the shower and water pressure...but we were on the top floor. Didn't have time to use the Spa as two days to visit Ely, Newmarket and Cambridge. Bar meals good ...lovely to sit outside in the grounds. OK, noise from road, but convenient to get to the hotel as just off road! The Staff are wonderful! Smiling, chatty and friendly. They make this place and deserve to be recognised.

"Not on my must return list!"

3
Fiona B, Henley-on-Thames, United Kingdom 23/08/2016

If you want a quiet retreat this is not it! Close to main road and under a flight path - overpriced converted mill with spa that is most suited to business and wedding events. Stayed in an executive room that was dark and boring with very sweet but undertrained staff. If I was a hotel inspector I would not give it the 4 star rating it holds.... Sorry....

"Would find an alternative!"

2
David S, Peterborough, United Kingdom 22/08/2016

My room (No 5) was a 4 poster suite. The room was small for a suite. The shower was either scolding hot or freezing cold. We waited 40 minutes to receive our breakfast when later orders received theirs before us - Same Full English breakfast ordered. It was supposed to be a special occasion for myself and partner where we arranged a Couples one hour massage at 11am. This had to be reduced to 30 minutes because of the breakfast taking so long! I've stayed in BW hotels all over Europe and loved them. Unfortunately I had a bad experience at this one and won't be recommending the hotel to others.

"Afternoon Tea"

5
User 22/08/2016

Sunday 21/08/16, myself and 24 other friends went to Quy Mill for afternoon tea. Not just any tea but a tea to celebrate 4 of us arriving at the age of 60. The other special thing about it was that as we all work in retail we are only able to get together at the same time on a sunday evening. Quy Mill put on our afternoon tea at 6.30pm, this helped us to all be together at the same time. They did us very proud and would highly recommend going there for a special event. We were looked after by a young man named Josh and he was very attentive and everyone was very pleased with him.

"Lovely birthday meal"

5
MrsOsei, Tonbridge, United Kingdom 21/08/2016

My husband and I stayed here on Saturday evening. We had a lovely stay and a fantastic meal at the restaurant. We both had the fillet steak and it was fabulous. Breakfast was equally as tasty in the morning. If we are in Cambridge again we will defiantly be staying again.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your very positive review. We are delighted you enjoyed your visit to Quy Mill Hotel and look forward to welcoming you back in the very near future.

"Unbearably hot"

1
User 21/08/2016

My husband took me away here for a romantic surprise. The hotel itself is nice, however we were put into room 205. This room has no air conditioning which we discovered as the room steadily increased in temperature throughout the night. The ceiling fan is ineffective and the windows are a little tricky to open all the way out. At 1am I tried to sleep on the bathroom floor. This room is hotter than the bedroom. I went to reception in despair and after waiting for 15 minutes to be acknowledged (there were plenty of staff working) I was told that a maintenance person would come and fix the aircon, but on realising that there was no aircon I was told that nothing could be done, even when I explained that I was going to have to sleep in the car. After a horrendous night in the back of the car we checked out. Despite being aware of the previous evenings complaint, the ladies at reception were dismissive and said that there was a fan in the room, but the person working the night before did not know this. I would have expected much better customer care from the staff and maybe some acknowledgement that sleeping in the car because of an unbearable temperature in the room is unacceptable. I appreciate that they do not mislead people about whether or not there is air conditioning, but they should notify guests on checking in that the room has a tendency to overheat and that there is a fan hidden in the cupboard, and instruct how to release the clips on the windows. I really can't believe how we were treated at reception. At nearly £200 per night this was very disappointing and we both came away feeling very upset.

"Good as usual"

5
User 18/08/2016

You can see that the hotel is former mill in the middle of nowhere. The staff is friendly and helpful. The food is amazing and the rooms are nice with jacuzzi. The spa has a Turkish bath that makes you wish for possibility to wash the seats, the sauna is classically in swimsuits (oh God why?!?). The swimming pool is suitable for swimming and has a nice temperature. The area is very calm and you get there exclusively by car.

Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Dear Guest, Thank-you for your very positive review. We are delighted you enjoyed your visit to Quy Mill Hotel and look forward to welcoming you back in the very near future.

"Pleasant hotel with good range of facilities"

4
whippet1409, egypt 17/08/2016

Had a mid week one night stay with my wife. The hotel is situated very near to a park and ride facility making it very easy to get into Cambridge centre without the hassle of driving. We arrived mid afternoon and were checked in efficiently. We had opted for a superior room which turned out to be a good choice as these are situated in the main building whereas other rooms are in annexes in the grounds. The room was spacious and had all the usual facilities plus a four poster bed which was superbly comfortable. The bathroom had a jacuzzi bath which was very relaxing. We made use of the leisure facilities and headed first to the swimming pool. We had read that children were not allowed in the pool after 6pm which is useful as these facilities can get crowded and noisy and were surprised to see that this was however not being enforced. There is a nice jacuzzi, great steam room and a sauna albeit we found the temperature in this to be low. We opted for the bar lounge for dinner which turned out to be a good choice and the meals were very good. We retired to the lounge for liqueur coffees which were made to perfection. Breakfast was very good with a self service bar for cereals etc and a variety of optoons for main breakfast served at the table. Overall we felt meals and drinks were a little pricey but the quality was good. The hotel is near to the main highway so there wa a little traffic noise in the room - it didn't affect us but could be a nuisance to light sleepers. Overall we had an enjoyable stay and would use the hotel again.

"Super Spa Hen Weekend!!!!"

4
JazzBirdFriston, Friston 17/08/2016

We arrived to find a wedding was being celebrated at the Hotel: but on the whole, this didn`t impact on our Spa Hen Weekend: Excellent Front of House Staff guided us to the Spa, and we were welcomed by a lovely Team at the Spa ready to pamper us. Helpful information all round, with Fizz and Chocs provided and lunch ordered whilst we proceeded to our treatments! The Therapists were very skilled and the facilities were clean and well looked after. Our rooms were excellent: super comfortable and spacious. Now, the only difficult and disappointing aspect was our pre-ordered evening meal ( included in the Spa Weekend package). The hotel dining area was really badly, understaffed on the Saturday evening: and despite sitting down in our own cosy room ( not a bad idea for 8 excited Hens!) the service was slow slow slow, and the food did not come up to scratch. The 3 course meals were all far to 'showy' and fiddly, and sadly, undercooked: we asked very nicely and very regularly about the progress of serving our food, and we were,frankly, fobbed off: so after sitting down at 1915hrs, we finally finished with coffee ( which we had to pay for? odd for a set menu I thought!) at gone 10pm. An honest discussion with the Duty Manager on Sunday morning was genuinely helpful, and their apologies were heartfelt. So, the food experience was disappointing, but nothing could stop us celebrating with our lovely Bride-to-be! Recommended for good fun and good service! Do ask though, if you book, about how busy the Hotel is....

"Close to meeting their aspiration but falling sort due....."

4
Lainchs, Hurstpierpoint, United Kingdom 16/08/2016

...to not paying attention to the detail. If you have read any of my previous reports you will know top of the list of my pet hates as a business traveller is poor wifi strength and poor food. Well the Quy scored high on both these. Wifi was fast and reliable which is crucial for the travelling salesman. And the food was tasty, well cooked and they provided an interesting and imaginative menu. I ordered room service which was prompt and polite. My only gripe with the restaurant service is with breakfast. For breakfast I ordered porridge to be follows by salmon and eggs. I requested that the porridge be made with skimmed milk to help manage my collestrol but only semi was available. No big deal but come on nor is having a bottle of skimmed milk in the fridge. The other gripe was that both the porridge and salmon arrived at the same time. Again perhaps a bit flippant to complain due to the present state of the world but.....if this hotel wants to meet its aspirations small details make the difference. Bedroom was great and bathroom had a very posh walk in shower. I was expecting to receive a spa type invigorating experience however the flow of water would have had difficulty filling a egg cup. Summary, good food, nice room but not a 5 star experience.

"perfect break"

5
Sootpuss, Lincolnshire, United Kingdom 15/08/2016

Stayed three nights an could not fault a thing. cleanliness, food, genuine friendly service was excellent the spa was a welcome bonus. Not a budget hotelbut was value for money. park and ride only 2 minutes away

"Anniversary weekend"

4
User 14/08/2016

Read a lot of reviews before staying here and if honest was quite concerned. However all concerns in our case were misplaced. Loved everything about our stay. Room really good even with lack of lift (we were top floor) only 3 floors. Was a wedding on at the night so only reason not given full marks is bar could have been better organised I. E suggest leaving 1 member of staff to attend to non wedding guests in future? Booked al a carte restaurant but we were quite happy in bar area so ate from bar menu. Excellent steak and chips. Breakfast really good. Seemed small (full English) but after toast and Danish pastries etc more than enough. Checked out of room and spent hour or so in pool and jacuzzi so very relaxed for drive back to Nottingham. All in all more than happy.

"Mixed Bag"

3
Moirann58, Matlock 12/08/2016

Like other reviewers, we found this hotel to have a lot of positives, but they were almost outweighed by the negatives. The "executive" bedroom was reminiscent of a Premier Inn room, although less spacious. The bed was comfortable, but despite it not being a warm night and the fan on constantly, the room remained very hot. Dinner was extremely good - high quality food, attractively served. Breakfast would probably have been equally good, if anyone had been available to take our order. As it was, we gave up and just had the continental choice, which was fine. We used the gym, pool and had a treatment in the Spa, which is a definite bonus for this property.

"Looks good on the surface"

2
Olivia H, London, United Kingdom 10/08/2016

Staff seemed to be uninterested and trained insufficiently. Food came late, without cutlery – then it took over 10 minutes for the cutlery to arrive, meanwhile the food was going cold. The staff didn't know what the house wines were, or the difference between the house salad and the Quy salad. Food came with missing ingredients, after enquiring about this, the missing ingredients were later bought out on a plate. The hotel room was baking hot, with only 2 fans (ceiling and take top) that were so loud,they had to turned off because I couldn't sleep and I had to be up at 5.30am for a work assignment. There was a damp/sewage smell coming form the hotel room bathroom and the hairdryer was broke, unending U had t leave for work with damp hair.

"Expected more for the price"

3
juliewillitts, Doncaster, United Kingdom 09/08/2016

The main building and converted outer buildings look very pretty from the outside, but as the outer buildings are painted black, on a hot day/eveing unfortunately the colour draws the heat and although the bedrooms (which were beautiful in appearance), had a ceiling fan, it desperately needs air conditioning. The heat made for an uncomfortable nights sleep. The price we paid for an overnight stay, I really would have expected air conditioning. The breakfast, although was nicely presented, was sparse in quantity. We ventured into the spa area, which had not been cleaned from the day before. It has an adequate pool area, jaccuzi pool, steam room and sauna (which unfortunatley was not working during our stay) The positives were the beautiful setting and the staff were all polite and helpful and other than the lack of air conditioning, the rooms were pleasantly decorated and presented

"Good but not perfect"

3
Jane S, Fareham, United Kingdom 08/08/2016

Arrived at the weekend, easy to find with sat nav and away from the hustle and bustle of the city centre. Lovely drive down the lane to the hotel overlooking the fields, very romantic. Went to check in greeted by two lovely women who could not do more to help, a real asset. Directed to room immediately out of reception which seemed to be a barn conversion. Our room was the immediate one from the door thus every time someone went in and out of the building we heard it throughout the day and night and would vibrate the wall by our heads in bed. Room cosy and small could have been bigger for what was paid. We went to the spa for the day, went to initial gym reception to which two young men were on the desk. I understand they are young but not to make eye contact when a woman asks you the direction to the spa made me feel embarrassed as they were not interested and seemed more bothered that they had to work on a sunday. Finally made it to the spa, greeted by therapist and choose my treatment. I went to the far right room which had a glass ceiling so a relaxing facial with sunlight in my eyes was not blissful paired with the freezing aircon lets just say i say wont be returning. Food, AMAZING!!!!! if you're a foodie this place is for you from the room service, to al la carte in the restaurant to breakfast. Heaven.

"Many positives but some negatives"

3
glen67, England 03/08/2016

We booked this hotel for a two night stay to be able to visit Cambridge. It was pretty handy for the Park and Ride facility at Milton which we used to get into Cambridge and we found this very satisfactory. Going down the long approach lane to the hotel you might think you are visiting a tranquil rural location. Nothing could be further from the truth as it's situated directly alongside the busy A14 which resounds with traffic throughout the night. You can shut out the noise by keeping your windows closed and putting on the air conditioning but we prefer to have the fresh air so put up with noise. We got a cheerful warm welcome from Brittany - nice - and were told our room was on the second floor. No lift but she offered to have our bags brought up - no need. Nice room and very comfortable bed with good lighting and modern bathroom. Downside of the spa facilities is that they are across the yard from the main hotel block and, after a long day, we just did not fancy going across there in the rain. We had our first evening meal in the restaurant and found the service on the slow side and the meal uninspiring. I had the Chef's Special which was sole which tasted a bit dry. I asked if I could have some sauce to spice it up - 'It doesn't come with it, Sir. I can get the chef to make some for you but it will take some time' - 'No thank you' . We actually enjoyed our meal more in the bar on the second evening although the service was slow there too. Overall though we were happy with our stay because the room was good.

"More "Corporate" than "Cosy"!"

3
Fridayfoodies, Evesham 25/07/2016

This was one of those times when we should've known that getting a room in Cambridge during Graduation Season, would be near impossible. So, this was basically the only hotel with availability, that was not a ludicrous price! Admittedly, it is a good 15 minutes out of the town along very busy roads - allow longer if travelling at peak times, but given our plans, it did not make a huge difference. We enjoyed the pool, Jacuzzi and steam room after a tiring day following the beatific nephew around his haunts, and all the staff were extremely friendly and helpful. Our room we did not enjoy so much - as soon as I walked in I felt I was in a business hotel and it was quite small with windows that opened only an inch and only a wobbly ceiling fan for comfort on a warm, summers night (should have read the room details on the confirmation!) Being close to the spa has the advantage of easy access, but inevitably also noise as through the night I was aware of machinery sounds. We did not opt for the breakfast and in hindsight this was mistake, as it actually represented good value if booked the night before. I have stayed in enough business hotels during my working life that, these days, I prefer something with a bit more character. But I feel I may be being a little unfair on this one as we were not roomed in the main hotel where perhaps you get the feeling of being in "The Old Mill". Next time I think I'd prefer to be in the town, keeping a safe distance from the boy's nocturnal activities, of course!

"Very Disappointing Afternoon Tea"

3
User 25/07/2016

I have visited the hotel twice this weekend, for two afternoon tea's. One for a baby shower and one for my Father's birthday. I have used the spa at this hotel on many occasions and had a really good experience. The baby shower afternoon tea was good, service, attention, quality of food etc was all good. There was a wedding on the same day but this did not seem to impact on the service we had, overall a good experience, which was making me want to return the following day to celebrate my dear dad's birthday. How wrong I was... Having specifically researched where to go for afternoon tea in Cambridge, I found the menu at Quy Mill. It seemed to have a large menu which catered for a number of tastes. One of which was the 'Gentleman's Afternoon Tea'. This version offers pork pies, scotch eggs, chutneys and sausage rolls, with a glass of Ale. The boys of the party were happy, and the girls opted for the traditional with a glass of fizz. I booked a table two weeks in advance specifying our menu request for our party size of 5. I received excellent, prompt email responses from a staff member to clarify this had been agreed and also requested an outside table. We arrived promptly and waited to be greeted by someone to be shown our table. The staff member seemed a little bemused but checked his list and found my booking, with the pasted version of my email dialogue underneath, all good. As I thought this would make our ordering easier on the day. We were shown to our outside reserved table in a lovely setting in a more private part of the garden, perfect atmosphere for a sunny day. QM has lovely grounds. We waited a long 10 minutes on an unlaid table before I went back inside to ask for some service we so we could make our order and get some drinks for the hot day. Eventually a waitress come took our drinks order (which is part of the tea) we clarified our order again and the drinks arrived. We then waited a further 50 minutes before I decided to return inside again. I waited at the bar whilst another customer (also having an afternoon tea) was raising a concern about the delay in the orders arriving for her party. So joining the queue I then spoke with the duty manager and explained that we had pre-booked, had waited now 50 minutes, finished our drinks that are meant to be enjoyed with the food and I have had to come inside for a second time to find a member of staff. She apologised and went to find out what the delay was in the kitchen. She then returned to our table where we were told certain items in the gentleman afternoon tea were not available-despite the fact I had booked two weeks in advance. The "gents' were then allowed to pick an alternative item to double up on. Disappointing. Then continued another load of disappointment where the wrong orders came, there were delays in food arriving, several different members of staff attending to us, so there was little consistency. Crockery was not clean and just overall it really coloured the whole experience. It was also such a contrast to the service I had experienced the day before-despite the fact there was a wedding on. I spoke with the duty manager again listing the number of disappointments and negotiated a discount on the bill. Although this was the correct result at the end of such a disappointing afternoon, the experience of my dad's birthday was really effected by this. After speaking with the duty manager the difficulties they experienced were due to agency and short staffing, which as someone who works in healthcare can really relate to. However I wish that they had just cancelled our booking in advance if they are not able to cope with the number of bookings that afternoon as we could of gone elsewhere to enjoy his day.

"overnight stop"

4
ipw51, Doncaster, United Kingdom 24/07/2016

we stopped overnight but did not eat at night only had breakfast.The breakfast was nice but not very large for the 17.50 price in my opinion.Hotel was lovely in a quiet location with an on site spa.We used the pool ,steam and sauna which were good.Our room was very nice but had no air con which proved to be a problem at night on a very hot day.Needs air con ,roof fan and portable fan provided but just moved very warm air around.Staff very nice, hotel good but check room has air con because when we mentioned it staff said some had air con,only a prob possibly because time of year.

"My plans were in safe hands . . . ."

5
Jackie G, Manchester, United Kingdom 21/07/2016

A year in the planning for my partners 60th birthday surprise - Spitfire flight at Duxford (Classic Wings) and needed the hotel staff to help me pull it off - and was not disappointed. With the help of Helen (who contacted me within minutes of making the booking and was the main point of contact) and the rest of Reception / Jane (Deputy Hotel Manager) I could not have wished for it to go any better if I had been there myself (bit of a control freak as an Office Manager and have spreadsheets for everything!). I organised a box containing a bear (dressed in an old fashion flying jacket with helmet and goggles) which had the envelope containing the flight voucher / various room decorations and a banner oh, and a spreadsheet as to the weekend's itinerary to be sent a few days ahead of our stay. A birthday cake and balloon was sent direct. When we arrived, first impressions of the hotel were good and loved the quiet location. Our room had been decorated with the items I had sent down and nobody let slip on checking-in so a massive surprise for my other half. I'd asked for drinks to be left in ice - nothing was too much trouble. The second part of the surprise was at dinner where the bear / envelope was waiting on our table - the comment of ' don't we have one like that at home' and then not believing what he was going to do the following day was brilliant and I could not have pulled it off without their help - a VERY big thank you. The food was excellent at dinner and it was so nice to have breakfast cooked to order rather than running around trying to get everything before it goes cold. Nice continental selection - the staff were attentive without feeling that they were joining you for dinner, though slightly disappointed with breakfast on the second day as we came down a bit later and sat in the bar area - seemed to be no staff coming around checking to see if we needed more drinks or to remove used plates etc. We did get chance to use the spa facilities and appreciate that there is currently on-going refurbishment but, in general, was clean / staff helpful and nice to use the pool - I never have high expectations of spa's in hotels - I have been to Champneys / Hoar Cross Hall etc - for, what I feel, is a 'proper' a spa experience.

"Visit in summer"

4
User 20/07/2016

Very nice and cosy hotel in a former water Mill. Room is nice and modern. Very nice bathroom. Be careful at floor 4 beams are low for tall men! Just remarks: closed A14 is a bit noisy and water Mill could be refurbished

"Great hotel but spa service lets it down"

4
Nicola F, Ipswich, United Kingdom 18/07/2016

We stayed here for a family spa break to celebrate my sister's birthday. First thing to say is that the hotel is great but it is let down by the service in the spa (not the beauty therapists who were absolutely fine). Usually on arrival at spas you are offered tea/coffee. This was nowhere in evidence. The staff member who greeted us had obviously had little or no training and happily informed us, when showing us the pool area that 'this is all there is really'. Despite my having had extensive email and phone call correspondence with the spa manager about times for our six treatments he clearly had little information about this. Nor did he have information regarding our lunch package. Having asked us to choose food from the wrong menu, when it was delivered, suggested (briefly) we might have to pay more (we had paid in advance) but soon dropped this when it got a lukewarm reception. Drinks did not arrive until at least half the lunch was eaten. I didn't see any evidence of a quiet room either, which there usually is at spas. There were not enough sun-loungers (there were several large parties to be fair but this must happen from time to time) and the pool area is far too hot for comfort. However, the hotel itself really made us welcome. There was a large wedding going on b