Best Western Plus Cambridge Hotel,  Cambridge

4.0/5  - based on 386 guest reviews.
730 Hespeler Road, N3H 5L8, Cambridge, Canada - See map
+1 519 623 4600 +1 519 623 2688



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Heated pool
    Heated pool
  • Outdoor parking
    Outdoor parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 386 traveler reviews
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We welcome you to the Best Western Plus Cambridge Hotel, where you will find, our friendly staff, great customer service and many other comforts for an inviting place to stay. Our spacious guest rooms and suites are fully equipped with a refrigerator, free wireless high-speed Internet access and cable television. Other amenities include a complimentary hot buffet breakfast, indoor heated swimming pool and hot tub. We also offer an on-site fitness facility. Business guests will also appreciate the onsite business center and meeting facilities. We are conveniently located at the gateway into the Tri-Cities (Cambridge, Kitchener and Waterloo) at Highway 401 and Highway 24. For our corporate travelers we are minutes away from Toyota, Com Dev, RIM, Aecon, Babcock & Wilcox and the Region of Waterloo International Airport. If you are traveling for pleasure, some of the attractions in our local area include the African Lion Safari, Wings of Paradise, Southworks Factory Outlet Shopping, SmartCentres, Chicopee Ski Hill & Tube Park and Bingemans. If you enjoy the theatre, there are many. . . Galt Little Theatre, Centre in the Square, St. Jacobs Country Playhouse and the Stratford Festival. Canoeing on the Grand River, hiking, running and biking on local trails bring many outdoor enthusiasts to our area too. If you are looking for a relaxing and enjoyable stay in Cambridge, make a reservation at the Best Western Plus Cambridge Hotel!

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 386 guest reviews
Certificate of Excellence
Business Business 60
Couples Couples 98
Family Family 159
Friends getaway Friends getaway 26
Solo travel Solo travel 23
Sleep Quality
Best Western Plus Cambridge Hotel,Cambridge
  • 4
    « Watch your bill »

    The hotel itself was very nice, clean and well-maintained. Staff was friendly. The breakfast was decent but a little disorganized, hard to find things. Very good price but bill was $3.00 more than quote when booked.

    « A very poor memory for rememberance day »

    My wife and I are seniors and are extremely disappointed with our 2 night stay Nov 10, 11 2016. Our room was on the second room 205 it was directly above the area used for breakfast. Starting at 6 or 6:30 in the morning we were awakened by the noise of tables and chairs being dragged across the floor and it continued for 3 hours till breakfast was over. The same noise was heard off and on till we went to bed because other guests or staff used the area off and on throughout the day. The room was anything but clean and bathroom vanity top was very small no room for personal items. We have had much better rooms and stays in much cheaper hotels. Next time we visit Cambridge which is something we do often each year we will most likely choose the Homewood Suites.

    « Great spot to stay in Cambridge area ! »

    Welcoming lobby, pleasant staff, clean quiet room, comfortable bed, nice bathroom = everything you need ! And a very nice breakfast included. Good access to primary highway as well as main shopping and dining area.

    « Great if there are no hockey teams there! »

    We stayed here this weekend and it was stuffed full of hockey teams. We expected a very loud evening but it was VERY quiet at night which was lovely. Room smelled SO clean when we arrived and other than a chip in our tub it was very nice. Hot water was slow to get and not actually all that hot but good enough. The breakfast was good but I was horrified at how poorly supervised the hockey kids were as they were licking utensils and putting them back, wasting food etc. This is not a fault of the hotel but the parents!! We are former parents of rep hockey kids and NEVER would we have allowed any of this by our own children or their team mates! Wake up parents!!! you were right there and allowed your children to act like animals. It was embarrassing for you team which I won't mention but will remember.

    « $150 nitemare. Book at own risk. »

    We've stayed at other Best Westerns (Cornwall and one near Kinkardin in the last year) and had no problems, that's why we got the points card. So... we booked the room through expedia and when we arrived at the hotel the woman at the front desk took our name and gave us our hotel keys promptly and with out issue as we got there around 9:30pm. We got to the room and we heard running water noise which ended up being the toilet. So I went back down and asked for another room due to the toilet not working and there were 3 kids making a ton of noise in the hall near our room by the elevator playing hockey, that I mentioned as well. She told me they were fully booked and had no other rooms and would send a repair guy up. I said well if he can't get it fixed what then. I got an I'm sorry there's nothing we can do for you. I said ok we'll see if he can fix it then see about it if he can't. So I went back to the room and my wife said you need to see the state of the bathroom? I took my camera and took pictures it was so bad. I was going to take one of the toilet too as it was gross and not cleaned but the guy came to fix it. So he said it was the flapper and would run down to get one, then he came back 5 mins later and fixed it and he also told the kids in the hall to knock it off. By then it was around 10:30 and we had a long day and just wanted to relax. After seeing the state of the bathroom we both slept fully clothed and put shirts over the pillows as we didn't know if the bed was cleaned properly after the bathroom was so disgusting. Around 1:30 am a loud noise woke us both up, which sounded like someone power washing aluminum siding on the other side of the wall. I thought it might be the toilet running but it wasn't. Don't know where it was coming from. It continued on until 2:10am. It stopped then resumed at 2:30am and would happen intermittently all nite long approx every 15-20 mins until 4:30 when it stayed on constant until 5:30am. Yay 2 hours sleep. My brother came to meet us at the hotel lobby and we were going to have the breakfast there but it was too crowded to get a seat as there were only about 5 tables. So we didn't use our complimentary breakfasts and went elsewhere. And we decided to get the hell out of there and checkout at the same time. A different woman was at the desk and looked at us and said "Ya?" I said we want to check out. She was on the phone the whole time and said to us she couldn't get a receipt for us because the printer was broken then continued talking on the phone. I said excuse me can I get the total amount then. She looked at me and said "Give me your email address and I'll email it to you" then said "No expedia will send you the bill" after she looked at the computer and after I had written down my email. I just shook my head said "whatever" and left. Now the room. After seeing the condition of the bathroom we didn't even look at the rest of it. Just got into bed and thought we'd sleep. Until all the noise. We didn't want the sheets on us and the airconditioning was full tilt. I turned it off but there was no heat setting, it said aircon only on the thermostat so it was a chilly nite as well. Also the phone was flashing with big red light the whole time, we thought it was a message but we checked there was none. No way to turn it off. What year was this bathtub last cleaned? Check the pics. My wife said, I'm not having a shower I'll wait til I get home tomorrow. I said I bet it fills up too.Yup. Filled about 4 inches. I think I need to be deloused. Beyond disgusting and unexcusable. We wiped the crust on the tap with a kleenex and it came off and there was brown goo around the base of it on the right side. I wonder if they cleaned the counter with the towel that they used to clean the toilet then hung it on the rack. Would explain the brown marks on the towel..Oh wait they didn't clean the toilet either. Be glad I don't have a pic of that you would vomit, pubic hair and black gunk. Sickening. I'm sure I'm missing telling you something else but that should suffice to get the gist of it all.. We couldn't get out of there fast enough. The hotel should refund our money. $150 for a nite of hell. We've enjoyed other Best Westerns but this one should be torn down. Oh and to add insult to injury, all of Best Western's email links don't work on their corporate site. So I can't lodge a complaint by email and send lictures. It now refers you to a 800 number for customer serviice.

    « Renovations Going On , No Discounts for the Discomfort »

    Was the lousiest hotel chain that I have ever dealt with. On Sept 13,15 and 15, 2016, I was unfortunate to having stayed in this hotel in Cambridge, ON on a business trip. Firstly, they did not tell me about the renovations going on. The place was dusty and hot with temporary quarters for the supposed front desk and restaurant. The attendants could not find me my reservation, gave me the wrong keys and a string of other things where it does not appear they have any customer sensitivities. The cafe staff were very nice and good, however. The most appalling is this; they see fit to run renovations and still take bookings for rooms, and your money, yet offer no discount whatsoever for these inconveniences and discomforts. I will never stay in a Best Western again and I will ensure none of my business colleagues do either. I will also recommend to my peers that we take Best Western Hotels off the corporate travel recommendations list. Cheers, boys and girls.

    « convenient location »

    Stayed only one night - Lobby being redone and looked to be great - had breakfast on the lower level - everyone very nice. Room ok but they could use different pillows. Did eat next door at a Chinese Restaurant. Quite good.

    « Good Value »

    Hotel was easy to access and although the hotel was going through renovations the staff went above and beyond to make us feel welcome. The rooms were extremely clean and there was room for both of us to spread out our suitcases.

    « Clean, Good Location but needs some updating »

    The hotel lobby is currently being updated which makes it awkward when checking in but was okay and will be a big improvement. The room was clean but the rooms need some tlc. New carpet and bathroom tile would go a long way. The staff is awesome, they are very helpful and friendly!

    « Done with Best Western »

    So very disappointed. Booked one overnight to attend a wedding and was so looking forward to it. Reception area under construction, check-in was done in a cramped room, luggage trolley was broken and filthy, room carpet badly stained, condensation on room windows dripping on carpet, no shower curtain, desk chair "leather" cracked, torn, peeling. Breakfast in basement was just ordinary. Definitely not "plus" rating. Entire hotel needs renos. Definitely overcharged for what I got.

  • 4
    « Great Location »

    Hotel was nice, lobby under construction but not an issue. Indoor pool and hot tub was great. Full breakfast was excellent. Only issue was the wake up call. Got the wake up at 2:07am which was our room number!! Was not happy. Why would anyone want a wake up call at that time?

    « Needs upgrading but good location »

    The hotel's location is great, close to the 401 and lots of restaurants. Like many people mentioned, the hotel is currently under serious construction in the front lobby. When we checked in, we walked in during an argument between a client and the front desk girl who wasn't having a fun time! Once the disgruntled gentleman left, and while checking us in, she wasn't shy about telling someone else what she thought of the gentleman, which was unprofessional in my opinion. Our room was ok, the bathroom's tiles and grout needed a scrub and a new toilet! Very average room, nothing spectacular and it would need a bit of a refresh. The "leather" chair was all cracked and peeling, no binder with hotel information to be found, not even a pen. Nice Keurig for morning coffee however, the powdered creamer wasn't fresh and "floating" on top. The breakfast is in the basement, in an old meeting room with disgusting water stains on the ceiling. Breakfast is "ok" again, nothing spectacular. The hotel might be better after a full lift, not just the front lobby.

    « Nice hotel. Great location »

    I have seen a few negative reviews about this hotel prior to our visit, especially around the renovations to the lobby area.... Not really sure why the complaints though.... In no way did it detract from our visit... Friendly, hard working staff.... Great pool and gym.... Great breakfast that was basic but plentiful... Room was clean and spacious.... And only a few minutes walk to shops, bars and restaurants.... If you like a beet, then make sure you walk ( only about 10 minutes) down to Beertown on Hespler Road.... Great sports bar with lots of local and imported beers...

    « Needs a serious upgrade »

    A disappointing experience. We could dismiss the construction work going on to upgrade the lobby, but it would have been nice to have been told about it in advance and for the pricing to be discounted for that and the other shortfalls. The check-in area has been temporarily located to what was, I presume, a guest room on the first floor, and guests have to exit by the rear entrance. Our room (512) needs an upgrade too - the shower tile grout was very black and the tiles uneven. There was no shower cap provided. The carpeting was stained in a number of places. There was a strong chemical odour when we first entered the room. Both the food and the "ambience" (located in the basement with spartan furnishing) of the hot buffet breakfast were quite unappealing (I felt like I was in a hostel) and it took a long time for the staff to bring more scrambled eggs - in a smallish container - that were emptied again almost immediately. Fortunately the room was quiet enough and we were only there for one night.

    « Best Western Cambridge »

    Construction could make the reception desk very attractive eventually but the rooms are very old and questionable on cleanliness. It would take a lot of capital to bring the rooms to a reasonable standard for the $ charged for a night. Hopefully, this is a transition state, but not great for current clients. Staff are okay but won't put much effort into pleasing guests. It was the usual response that one bad customer means we are all hard to handle; just pay and get out of here.

    « Fine. Clean and pretty quiet. »

    Recently spent four nights here while working nearby. Renovations to lobby make entrance a bit awkward but my third-floor room was clean and pretty quiet. Bed was great, I slept well. There was a mini fridge in my room which I always appreciate. Breakfast offered variety, standard BW fare, suited me fine. Good coffee. Breakfast room not too crowded while we were there which was good. I didn't get to use the pool, unfortunately, but it looked nice. A decent Best Western. Hopefully they complete their renos soon.

    « Do not stay there »

    The hotel is under renovation, however this was not the problem. The problem was the room. It was so moldy and the smell was so bad that I almost vomited when I entered the room. We ended up having to stay as it was full and we had two small children that were super tired and didn't have the energy to start looking around for another room. We always stay at 3* hotels and this is not a 3* hotel. At best a 1*. There was mold in the bathroom, hair on the bathroom door and like I said, the smell was awful. I will never stay there again. If I could rate this a 0, I would.

    « Average place, good value. »

    I've stayed here twice already and I'll be staying again next week totaling 9 nights. Yes, the reception area is being renovated. It's not a new hotel, but I don't want to call it "dated" yet. +++ Breakfast is good. There is a variety, including warm food, like sausages, eggs and bacon. Lot's of bagels and breads, cereals and yogurt etc. (However... it's located on corner walls and it's not arranged well. For example, the plates and napkins are separated from the utensils by the juices. And other little things that leave you looking.) There is a pool area. I did not use it but I saw lots of people that did. There is a workout room. Convenient location, right by the 401. Tons of restaurants and shopping within walking distance... and lots more if you are willing to drive 5 minutes. Clean and quiet. Staff are really friendly. --- The elevators are slow. Parking lot is tight. I have a 14' cargo trailer and most nights there wasn't room for it. Large vehicles can park on the street nearby or at the Chinese Restaurant next door. Lots of spiders outside. In the corners at the top of entrances and around windows. I hate spiders.

    « Expected much better »

    I have been to many Best Western "Plus" establishments. I didn't feel that it rates a plus status. The hotel is going under renovations at this time in the lobby and I did see that the entire place is getting old and tired. Once the lobby is done I hope attention is also put forth to the entire building. Too many disappointments to list at this time. The breakfast area definately needs attention. It was a mess and I did not feel good grabbing breakfast there. I would recommend either the Cambridge Hotel next to this one or the Hilton on the other side. I have stayed at both of those hotels and do recommend them. Both are cleaner and more modern.

    « Great stay »

    Had an excellent stay at this hotel. Hotel was very clean considering that the hotel was under construction. 1 reason for staying at this hotel was the swimming pool which was nice and very clean. The other reason was they served breakfast. Which as a family of 5 there was something for everyone.

  • 2
    « reminds a college dorm »

    We stayed here two nights. It is a dated hotel. The reception/check-in area is being renovated right now. Halls are dark and smelly, rooms feature aged furniture and unpleasant/old. The breakfast was OK though. Overall, the hotel resembles college dormitories.

    « Renovations »

    Major renovations were being done at the time of our stay. The reception area was moved to a room with accessibility to the outside, however we were made to walk around the building in order to reach the area where we could enter and find the reception/check-in room. The receptionist was cranky (possibly from the construction?) and not very helpful at all. We wanted to pay for our room from a debit card, but weren't able to do this because they also wanted at $250 deposit for each room (we booked 2 because of large group). There was construction all over the hotel and I felt very inconvenienced as there was confusion all over. I'm hoping that things are finished very soon.

    « Good location »

    Hotel lobby was under construction, but they were still very obliging. Our rooms were very clean and comfortable. Location is good if you've got tickets to the theater which is about 10 minutes away in town. Would definitely stay there again next theater trip.

    « best westen »

    well iam not to good at this lol the stay in the staff where great rooms where clean in comfortable pool was great for the kids all in all a great stay we would stay again we really enjoyed the pool in breafest

    « Very poor customer service. »

    We booked in on 13th July for a 7night stay after a transatlantic flight to find that the hotel was undergoing major reconstruction. This wasn't communicated with us in advance. The check in area was in a hotel room. No apology was offered for the appearance of the hotel during check in. Next morning, breakfast was in what was obviously a temporary dining room. That's not a big issue but I do object to having my breakfast on paper plates using plastic knives and forks and paper cups for drinks. When we went to "reception" to complain about all the above and the lack of wifi, again no apology was made and no attempt was made to convince us to stay. As someone who has worked in customer service for many years, I found that very unusual. I certainly wouldn't recommend this hotel.

    « Reasonable hotel in Cambridge »

    Major renovations were a problem during our recent stay, but we have stayed at and enjoyed this hotel in the past, so the rating is more of an average. Breakfast location was moved and hot foods were not available for breakfast. Check in was cramped in a normal room, but staff did their best to compensate. I do think that hotel should have notified us of the renovations at the time of booking.

    « Lack of Customer Service »

    My husband, daughter and I stayed at the Best Western Plus July 15-17. When we first arrived we noticed there was construction going on inside the hotel, which was fine, as check-in was not affected. Our room was on the fourth floor and there was a bad smelll everytime we walked in there during the weekend (we still couldn't identify what it was), but we would get used to it after a while. I noticed that they gave us two washcloths and two handtowels, four towels. I tried to call down to the front desk, but our phone in the room was not working so I had to use my cell phone and go through the automated service. When I told reception that our phone was not working, and that we were missing washcloths, I was told to come down to front desk and pick them up. I have never been to a hotel that would inconvenience a guest like that. I can understand if you forgot something at home and had to ask the hotel to provide you with something..that would be our fault. However when it is the hotel/housekeeping that does not give you the proper items, they should send someone to your room with the items, not inconvenience the guest The one positive was that the beds and pillows were very comfy.

    « Great Family Friendly Hotel »

    Just returned from a 2 night stay with our children. Although the front lobby was under renovations it certainly didn't deter our experience. Our room was spacious with comfortable beds. It was clean and included a fridge and Kuerig coffee maker. I found this helpful when warming up my son's bottles. We enjoyed the pool and jacuzzi. The hotel provides a free breakfast which was ideal with kids. The hotel is easy to find as it is right off the 401. The only complaint was that you couldn't 't turn left when leaving but it was simple to go a 1 min drive down the road and turn around at the gas bar. Highly recommended. We went to the African Lion Safari which was only 25 minutes away. Many restaurants nearby.

    « Excellent stay at a great hotel »

    We have stayed here before, easy access to everything in Cambridge. We were going to the African Lion Safari again and enjoyed this hotel the first time and came back. Would recommend this to anyone. The rooms were very nice, clean and very comfortable beds. Bathrooms were clean and lots of towels as well.

    « Great Hotel »

    Nice rooms and comfortable beds, breakfast is not bad but could have more selections. Free parking and free wifi is a plus, pool is nice. Central location is great for shopping and business. Overall I'd give it 4 stars.

  • 3
    « Clean and Well-priced »

    Stayed for two nights for a sport tournament. Desk staff were very friendly and helpful. The Lobby was clean and welcoming. Guest rooms were very clean. The morning breakfast area seemed a little small and dated, however, it appears renovations are to commence shortly. Great stay would definitely recommend.

    « Awesome stay »

    This was the perfect hotel. It was clean and comfortable and had a great breakfast. We enjoyed the easy access to the highway as well as it was close to the grocery store, beer store, LCBO, shopping. It's a very convenient hotel. The staff was very friendly and accommodating. One of the nicest places I've stayed.

    « quite gem »

    This quite gem is right beside the 401 and you don't even hear a thing! The rooms are very large. It has a wonderful swimming pool and hot tub. It features a deluxe breakfast with eggs. There are plenty of restaurants close by for eating at.

    « Responsive staff, excellent breakfast spread »

    We chose this hotel because of it's proximity to the Kitchener/Waterloo and Stratford areas -- great accommodations and excellent prices compared to other hotels slightly closer. We were delighted. We were able to switch from a room near the elevator to one further down the hall away from vending machines and the elevators. Very quite. The room was lovely, the bathroom had plenty of room and the tub was easy to get in and out of and with the curved curtain rod felt spacious. The breakfast offering was amazing, including choices of hot eggs, pancakes or waffles, coffee with real cream, bread, bagels and English muffins and fresh fruit. The staff person in charge of the area was very attentive, friendly and helpful to guests and ensured that nothing ran out. The seating area was well lit and papers were also available to read. No evening restaurant on site but we were directed to local restaurants by the front desk staff.

    « great people »

    The hotel was fine but the people were incredible, they made the stay everything it could be. I was very pleased with the service it was quite outstanding. The location was great and everything we needed was close by. Breakfast was good and had a wide variety of food items.

    « Best Western Cambridge »

    The people set this facility apart from most of the local hotels, they were excellent and very focused on the customer considering the lower price point for this hotel. the rooms are older but many are being redone and the common facilities have just been updated

    « Business Stay »

    Great place to stay. It was close to everything I needed during my stay. The only thing I would like to see is a restaurant attached to the hotel, this would allow for room service. The breakfast bar however was excellent with a choice of both hot and cold breakfast items. Much better than the usual continental breakfast you get at most hotels.

    « Best Western Hotel »

    We had a very pleasant stay at this Best Western Hotel where the staff were very courteous, helpful and of course very friendly. The room was excellent, the bed very comfortable and overall, a very enjoyable stay. We will stay here again on the next visit to Cambridge.

    « Everything you'd expect »

    A clean, comfortable hotel with all the amenities you'd expect and more. The free breakfast included eggs, sausages, breakfast burritos and machines for making pancakes and waffles. The beds are comfortable and the price was right for the tail-end of a family road trip.

    « Parking lot very dark at night »

    This is a very nice hotel, just south of Hwy 401 on 24, we arrived late in the evening. When I went to park our car I found the parking lot lacking in lighting and very dark in most places. I mentioned this to the desk clerk who said she did not know how dark it was.

  • 4
    « Convenient Stop Near Hwy »

    The hotel is easy to see from the hwy, no navi needed. The staff was helpful finding a restaurant in the vicinity for sushi. The rooms was perfect for e-mails and later a good nights rest. It is close to the Cambridge business area.

    « Extremely disappointing customer service »

    I have never been spoken to so Rudely by someone in my life. The night clerk at the front desk accused us of lying when we walked in with our small, well behaved dogs. We booked this stay on Expedia as a pet friendly hotel with a pool. Btw pool was closed for renovations. :( When we arrived my friend staying in a separate room from us walked in with her two small dogs. Other guests were talking to her and complimenting her dogs in front of the 1st clerk. So Never thought anything of it. We went out for dinner. When we arrived back at midnight we were yelled at in front of other guests called liars and accused of sneaking our dogs into the rooms. Take in mind the only way in is through the front door. We had no reason to sneak our dogs in. This may have been a misunderstanding and we could have worked it out without us feeling like second class citizens. :(

    « Check different sites for rates »

    We got a nice room at a reasonable rate but spent quite a long time comparing different sites. We found the best rate by booking under BWRewards at the military rate. That was a saving of $40 a night from the price quoted by the hotel when calling. I am hoping that at some time we will see hotels, all hotels, remove the carpets from the floors. I don't recall ever staying in a hotel without having to be careful about where to set luggage etc.

    « Okay Stay »

    I came from Brantford. I asked for a quiet floor away from teams etc. I was put on 5 floor by elevator. All I heard all evening was doors slamming , elevator and people being noisy. My daughter and I couldnt sleep much. My toilet took like 10 minutes to flush. Bathrooms are outdate, shower had mold or mildew,Floor was dirty, couldnt get into pool till 7:30 in evening. children and people splashing, taking water out of hottub, no one would do anything, was very upset with overall trip and stay. when u pay 120 for a night, u deserve to have some peace and quiet

    « Best Western Plus - Cambridge, ON »

    Very good experience overall. Courteous staff, well-priced (with CAA discount), well-located, well-maintained, comfortable room, all amenities that I would expect. A bonus was the very good Chinese restaurant next door (China House). I would use this hotel again if in the area.

    « Just Average Room »

    Booked for a business trip. The staff were very friendly and helpful! The rooms are functional and descent. Our room was average, bathroom is tired and needs a Reno. Beds were comfortable but firm, best thing about the bathroom was the shower head. All in all I would stay there again but wouldn't pay over $85 a night. Location is good close to highway and shopping.

    « Enjoyed my time here »

    I was visiting the Kitchener Waterloo area and decided to stay here because it was so convenient to Hwy 401. I found it to be clean and comfortable. I especially found the receptionist to be very helpful when checking in and she took the time to listen to me and match a recommendation for a restaurant with something that I liked. The pool looked great but I didn't have time to try it out. One thing which I found challenging was getting out to leave as you have to make a left and then turn around to get back to the 401. I found breakfast to be just what I expected but as I was staying 2 days would have liked something different on another day.

    « one night stay »

    An average hotel. The room was clean, bed comfortable, but the décor a little dated. Continental breakfast was adequate but go early. On a Sunday morning once it fills there is no place to sit. The hallways on our floor, the third, had an odd odour. The room was not affected by this odour.

    « Great for A Weekend »

    Had booked this for one night and found out we had to stay an extra night with a tournament for our granddaughter. There was a Provincial Volleyball Tournament happening and virtually every hotel in the surrounding 3 cities were booked. Michael (Manager?) bent over backwards to help us and we wound up with the same room for the second night! Great service!! It is the ideal place that provides a perfect stop when you are coming and going!

    « Wonderful Weekend »

    Had planned one night and with Volleyball tournament going later, we asked for extra night. Michael was great in helping us with the extra night as well as not having to change rooms. The staff are very very helpful and while the pool was a bit cool, the fitness room had all the essentials. The breakfast was standard fare ... but the staff ensured that more food was there if it ran low.

  • 4
    « Family celebration »

    We have family in the area that we visit frequently and we always choose to stay at this Best Western. We always have good service, friendly and helpful staff and there is always a good selection at breakfast. We will continue to stay here when in the area.

    « Good Basic Hotel »

    Reasonably priced good quality hotel convenient for those travelling through Cambridge. Located adjacent to the 401 highway and across the road from a major shopping mall. No noise to speak of from the nearby highway. Quick efficient reception. Standard hotel quality room, clean and well appointed. Small pool adjacent to the lobby. Standard hot and cold DIY self-serve breakfast included in room charge. Downside is that there is no onsite restaurant although there is a Chinese buffet restaurant right next door, a good quality restaurant at the adjacent Cambridge Conference Centre hotel next door and plenty of chain restaurants in the shopping centre across the road.

    « Always the right place »

    No matter what causes us to stay in Cambridge we always choose this Best Western. We've always been treated well. The amenities such as the pool and hot tub are always used. the new paint in the pool area is bright and comforting.

    « Just a getaway »

    We have stayed at this Best Western PLUS in the past. It is very close to shopping and many restaurants. I often stop in this location and visit the Cambridge Golf Shop. And of course the main reason we stay pick this hotel is because we always plan a dinner at the Keg restaurant a very short distance away.

    « It worked for us. »

    We stayed 5 nights (long story). Overall we had good nights sleep with internet and free breakfast. They have a cool waffle and pancake machine. The pool was a bit cold for my liking but there was a hot tub. It was a fairly quiet keep to yourself kind of hotel.

    « Good mid-range hotel »

    We stayed 2 nights and were pleased with the rooms and the complimentary breakfast. Breakfast location could be too small when the hotel is full but there was plenty of room when we were there. Rooms are spacious and clean and the rate was good. Location is close to shopping and dining areas but a bit outside of the city center. We did miss a restaurant or bar for evening dining and relaxing.

    « Great Stay! »

    My family stayed 1 night at this hotel before a sports tournament. Staff was great. The rooms were very spacious, clean and comfortable. The breakfast was very good. More choices than what you usually get for a hotel breakfast. Price was very reasonable. Would definitely stay here again and recommend to others.

    « Nice Stay, Cold Pool, Bring Bottled Water »

    We were referred to this hotel from a partner hotel and this pricier one was willing to honour the lower rate. Our check in was fast and friendly and the girl at the counter joked with us and chatted with my girls. The hotel looks very nice and the lobby is modern. Positives: - The room was clean and the bathroom was spotless (with a full sized hair dryer which I appreciated). - First floor has a door to the parking lot for loading/unloading (parking lot can get noisy though). - Keurig machine with coffee and tea (shorter people will have to move it down from the microwave). - Easy to get to, close to amenities, right off the 401 yet I couldn't hear the traffic from where we were. - Decent breakfast with quite a few options (if you stay with this chain a lot it's pretty standard). Negatives: - The gap between our door and its frame meant a constant draft from outside (-11). The large window was drafty too so we had to pull the curtain as far as it would extend and use our luggage to hold it in place. - The water tastes TERRIBLE! From the sink or from the morning breakfast, the water was so gross and made the coffee and tea almost unbearable. - Cold pool and pool deck. Broken sauna. - Empty vending machines (tried the drinks on all 3 levels and all sold out for the options we tried). - Wifi is slow?if you can even connect! I would not recommend this hotel for business travel. - Checkout girl was not very friendly. It was Valentine's Day/Family Day weekend and with two young children the main reason we chose this hotel was for the heated pool (which the partner hotel had called ahead to make sure that the pool was open/working). It was SO cold. Everyone was crammed into the hot tub. There is a sauna but it was locked and judging by the other comments, the sauna and pool issues have been going on for some time. For a pricier hotel I'd expect more.

    « Quick visit »

    Overall the hotel is nice. The pool was cool not heated. The hot tub was huge which was nice but should have been cleaned. The staff were great! My gift card for $25.00 from Best Western was USD so that was great too because it more in CAD dollars!!!

    « One Stop Shop »

    Just a one night sleep over for the wife to do some shopping while I was treated to a hockey game in Toronto. Hotel was fine. No problems. Nice hot breakfast. Convenient location. Did not use the pool or any of the fitness area.

  • 4
    « Great staff »

    I have tried many hotels. for the price and comfort level i think best western is the best so far. the only problem we ran into is that the pool and hot-tub were under repair during our first visit and during the second visit that pool heater wasn't working the hot tub was way too hot.

    « best way to visit with relatives »

    The hotel was clean, room and bed quite comfortable; the included breakfast had fresh hot eggs and sausage as well as toast, pancakes, waffles, juices, good coffee, and a good selection of hot/cold cereals; exceptional location with good access to major highways/roads and shopping and eating establishments; reasonable value; great staff keeping breakfast items well stocked and provided quick check-in and check-out; cool/cold pool but nice hot tub.

    « Not the Nicest Best Western I've Stayed At »

    First off - I'd like to say that I expected more from a Best Western Plus location. I have stayed at a few over the last year and this location was not nearly as nice. It is a tad dated (which I could overlook) but also somewhat dingy. The bathtub in our room was covered in rust spots. The bed wasn't overly comfortable. The staff were very friendly though and breakfast was put out early (which was appreciated because we had to eat and run!). Like someone else said, convenient location by the highway. Not sure I'd stay here again. Average.

    « Hotel needs some work »

    We visited the weekend of Feb 13/14. We specifically went to the hotel so our kids could enjoy the pool and hot tub for the weekend. I wish I had read the other reviews before we went. The pool was ice cold, hot tub was filthy - my husband actually took pics of the hot tub condition. The pool area itself was freezing. Just sitting in a chair watching my kids swim was painfully cold. There were very few chairs in the pool area, so at times I had to stand to watch my kids swim. Our room was set at the highest heat setting, and was still cold. People in the pool area were also complaining about their rooms and how the heat didn't really "heat". The breakfast was great, however, the breakfast area is in the lobby and was freezing. We ate breakfast with our winter coats on. I pretty much never warmed up our entire stay. I don't think I would stay again, there's lots of hotels with pools and there were just too many "cons". By reading the other reviews, I see that the pool temperature has been a problem for a while and their management has not rectified it. It was a disappointment.

    « OK Hotel »

    Stopped over from one night. Hotel is OK. Room was clean and comfortable. Breakfast area is small and somewhat crowded. Some highway noise. Right next to the highway if you are looking for a convenient place to stop for the night.

    « Great Customer Service »

    The room, free breakfast and location were all nice, but the customer service was excellent. Front Desk staff especially Ms. Lantz went above and beyond the call of duty. She even assisted me in doing my laundry. Kudos to the management for hiring staff that makes those who live out of a suitcase feel at home.

    « Success for business »

    As a professional photographer, I stay and work several hotels throughout the year. I keep returning to this hotel, because of it staff, and the room is exactly what I need to work in. The staff always goes out of their way to make my stay very comfortable and successful.

    « Disappointment »

    Our Family stayed there this past Saturday January 30. We were going to Chicopee Tube Park and didn't have to stay in a hotel as it's only an hour away from our home. We wanted to stay at a hotel so our kids could enjoy the pool and we could enjoy the hot tub. The pool was ice cold and the 'hot tub' was barely warm. The foam in the hot tub was brown. A request was made at the front desk to turn up the hot tub temperature. Apparently the repair person does not work weekends and they were aware of the issue. We found this unacceptable especially since most of their business is had on weekends when rates are conveniently higher. However, after reading other reviews I see we were lied to as there was pool temperature issues just one month ago. Perhaps you need a new repairman.....that works around the clock. Just sayin'

    « Never Returning »

    Checking out this morning, and will never stay here again. Pool was ice cold, 'spa' was filthy and less than body temperature, sauna was padlocked and 'under repair'. Front desk staff was surly, lied about the pool problems. To add insult to injury, the coffee urns in the lobby were all empty by 11 PM and unlike any other Best Western I've stayed at, the staff refused to make more.

    « Very good service »

    I always stay with Best Western because they offer a very good service, and of course I was not dissapointed this time. The personnel was very helpful, they have very good facilities and it is located close to many shopping centers and restaurants.

  • 5
    « Good location »

    This hotel is seconds off the 401 with easy on and off access. The rooms are large and comfortable. Staff is very friendly and helpful. Ample breakfast is included and various dining options within walking distance.

    « Beautiful and comfortable »

    The staff is excellent. I needed a microwave in my room and they brought it up right away. The only bad thing was the beds were very hard. The continental breakfast is very good with lots with lots of choices. Even a pancake maker & waffle maker. We would definitely stay again.

    « Has everything you would need during a hotel stay »

    I stayed at this hotel this past weekend. It was extremely cold outside and I don't know if that effected the temperature inside. I found the lobby, hallways and room cold. The breakfast had lots of options and was well laid out however again I found it very cold and didn't take off my winter coat. The hot tub was the same temperature at the pool and I found that odd. Great location close to everything I needed! A suggestion I would make is that no one asked me how my stay was. I think it's a great idea in the morning at check out to ask how everything was. Gives the opportunity to make suggestions or give praise and makes a person feel that their opinion is wanted.

    « NYE overnight stay »

    Liked to stay first floor, but disappointed with the smoke odor lingering in the hallway. The room where we stayed was close to the rear exit where the people go out for a smoke. The odor can be faintly smelt in the room

    « One of the better hotel breakfasts »

    Stayed here for 9 nights. Have a couple complaints but nothing major. First the hotel advertises a heated pool. The pool was indoors however not even close to being heated. They won't tell you this but its basically unusable in the winter months. Only one of the hotels elevators was working. so checking out or going anywhere at busier times was difficult and frustrating. The only other thing that sucked was the fact that they had no bacon with the breakfast they always just had this gross breakfast sausage. Its a great breakfast except for that disgusting sausage. but thats it. Other than those 2 things the hotel is a great hotel. Staff was helpful. I forgot my mouse in the room when i checked out. I phoned the next day and was easily able to retrieve it from the cleaning staff. internet worked great. room was clean. Would stay again.

    « What a hotel should be »

    After staying at a few other hotels in the area and Toronto in the last week (as well as my own place nearby in the basement suite, as am in town to visit), I can tell you, this hotel was like heaven. The room was super clean and smelled fresh. Everything was laid out nicely. The furniture is well appointed and almost new. There's a brand name large TV that works. The bathroom has a granite counter and everything is almost spotless. There are soft towels and soaps. The bed is awesome and pillows pristine, plentiful and soft. The remote has been sanitized and is easy to understand. There's a real iron. It's quiet and not next to a gas station. The staff are courteous. The lobby is nice and the breakfast is decent. The halls and carpets are up to date and very clean. The wifi is free and fast. So, unless the Hilton has a better rate, I recommend you spend the extra $10-20, if required, and stay here. Aside from a few kids running around a little, it's fantastic and where I should've stayed the last week while in the region. There are a lot of substandard hotels around and this one stands out as an example of how it should be done.

    « amazing for the price »

    Easily accessible from Hwy. Great staff. Very clean hotel, rooms. The pool looked very clean. Breakfast was ready, warm and had a really good variety of hot and cold items. Check in and check out was done quickly and friendly. Love staying at this hotel.

    « Comfortable, Great Breakfast, Great Staff »

    Stayed here 1 week and really enjoyed our time.The staff were always helpful, Breakfast was really good, a good selection and I loved the fresh whole fruit. The internet worked (a plus). I would definitely come back

    « A lifesaver - Made us feel at home! »

    My partner and I experienced very dangerous road conditions on December 18th, 2015. After driving 10km in 30 minutes, we decided that the roads were too icy to continue home after visiting my sister in Waterloo and we turned off from highway 401 as soon as possible. The very first spot we stumbled across was this Best Western Plus and, with it nearing midnight, we decided it was in our best interest to stay in town over night and continue driving home (to Peterborough, Ontario) in the morning. We were relieved that there were rooms available when we entered the hotel and not only did we receive a great room at a reasonable price, the front desk was extremely helpful and courteous. We ordered a pizza and they immediately agreed to phone up to us and let us know when the pizza man had arrived, even when I got the name of the pizza place wrong! The room was clean and spacious, and even though we had no bags, we were able to request some small items to get us through the night that were graciously offered at the front desk. We got a great nights sleep in a comfy bed, after watching some cable TV on a flat screen TV! (As University studies, all of these things felt and were amazing to us!) In the morning we enjoyed breakfast with fresh fruit (that wasn't too ripe or under ripe - I had a perfectly yellow banana) with some cereal, and the option to have waffles and eggs. Check out was extremely speedy (under 5 minutes, even with someone in line in front of us) and again, the front desk was very polite, and very knowledgeable. We asked about the road conditions, and she let us know that they had been salted the night before and had improved. We would definitely return again, not only if we are in another pickle, but if we are ever vacationing in the Cambridge area!

    « above and beyond »

    this hotel has great ratings for good reason. It's a clean property, well kept and its distinguishing feature is its staff. They pay attention, and have mastered customer service 101 in spades! You sense their care and attention to detail from the lobby and breakfast room to the guest spaces.

  • 4
    « Amazing Breakfast! »

    If I return it will definitely be for the amazing complimentary breakfast and the comfy bed. Very good value for the price we paid. The hot tub was an added bonus too, located near the pool. The location is very good too, just off the highway.


    excellent value, location, comfort! great staff - very friendly and efficient great amenities on site fast elevators clean rooms good breakfast offered free parking the bed was very comfortable free wifi location is perfect

    « Great Staff »

    Had some issues in hotel room and staff were very accommodating to attempt to get these addressed. It was raining and my window leaked so there wasn't much they could do but put towels down. The windows and bathroom need to be re-done.

    « Best Western Plus - Cambridge, ON »

    A fabulous stay. We were received by an extremely friendly and helpful Front Desk. The lobby offers a comfortable welcome with access to a hot coffee particularly now that the chillier weather is upon us. I booked a king-bed room, which was nicely appointed with a desk and good lighting to facilitate work. Wi-fi reception in the room was great/fast. The room was spotless with equally detailed cleaning services. Coffee, microwave, good size flat screen TV and complete washroom needs made the stay very comfortable What I was also very impressed with was the Front Desk's evening call to inquire whether all was satisfactory and if we required any other assistance. I have seldom had this level of hospitality concern even in 5-star hotels! The morning hot breakfast lacked little. Indeed, while not a full service style, it was tasty and complete. Access to the 401, restaurants and shopping make this Best Western an ideal stop for either business or pleasure.

    « Smelled of Smoke, Forget about your kids swimming,Staff were nice until I mentioned the smell »

    My first review as I hope to prevent other people from making mistake. Not sure if the smoke smell was from years past when you could smoke and it just clinged to walls,or if its coming from the ventilation ,but it was very noticeable. Thought it was just me ,but my kids even commented on it. We ONLY stay at hotels with pools,as its a mini vacation for us and the kids. I should have listened to previous reviews about pool temperature. It is FREEZING. I dont think they have any intentions of fixing it as complaints go back over a year. I thought the past reviews were exaggerated, but they were all right.My kids at least liked the hottub. If these things arent important to you, its not a bad place for the night. I wish I would have spent the $20 more --would have mad all the difference.

    « Overnight After a Wedding »

    Chose this hotel because of its location and amenities. Best Western is consistently very good both in service and accommodation. Did not disappoint even though this was a very short overnight stay because of attending an out of town wedding.

    « Good Location, Great Service, Good Room, but park your car at the front of the Hotel »

    This hotel is very good and is literally one minute off the 401. It is close to many shopping areas and restaurants. Check in was smooth, the staff was friendly and upon arriving at my room, I found it very clean and comfortable. The room has a small microwave, a Keurig coffee maker and a small fridge. Wi Fi was included and the code was provided with the room key. Breakfast was reasonable, cereal, toast, coffee, apple juice, scrambled eggs and sausage was fair of the day. After a good sleep, I awoke to find several people standing in the lobby waiting for the Police as their cars were broken into during the night. I went out to check on mine and found that the cars and pickups that were broken into had no alarm system. This has happened at other hotels that I have stayed at in past and does not reflect a typical stay at this Best Western. I would suggest that if you do not have an alarm on your car, it would be best to park at the front of the building. All in all, it is a good hotel and I would stay here again.

    « paid full price for a broken toilet »

    the hotel is average - not luxury but not terrible. however our toilet was broken. it did not flush at all. when it was reported to the desk staff they just wrote down the room number to fix it later. no apology, no compensation. nothing. we paid full price for a room without a working toilet. zero customer service.

    « Handy to freeway. »

    The staff was friendly and helpful. Although the hotel is freeway close no freeway noise was detectable. The room was clean and comfortable. We were just passing through and found this hotel with our Garmin. We have been, generally, pleased with Best Western Hotels and this one did not disappoint.

    « Good value for the money. »

    This hotel in Canada is in my opinion far superior to Best Westerns in the U.S. The staff were eager to please with giving directions etc. The breakfast was very good with lots of choices and the room had a very good coffee maker.


Getting to the hotel ...

All directions
·From: Guelph. Take Highway 401 West and exit at 24 South to the Best Western Plus Cambridge Hotel. ·From: Hamilton/Brantford. Take Highway 403 North exit at 24 North to the Best Western Plus Cambridge Hotel. ·From: Toronto/Toronto Airport. Take Highway 401 West to Highway 24, go south to the Best Western Plus Cambridge Hotel located at the southwest corner of Highway 401 and Highway 24/Hespeler Road/Cambridge. ·From: Windsor/London. Take Highway 401 East to Highway 24, go south to the Best Western Plus Cambridge Hotel.