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Best Western Plus Hotel Village Park Inn, Calgary

4.0/5  - basé sur 861 notations.
1804 Crowchild Trl NW, T2M 3Y7, Calgary, Canada - See map

Fully renovated - a new design will capture your eyes. Our new rooms will give your body a night of sleep that you will always remember. Classy, modern and comfortable - a piece of art is ready for you to stay and enjoy at this Calgary hotel. The Best Western Plus Village Park Inn is spacious, open, warm and welcoming. Plus, we have great people waiting to serve and accommodate you. Discover this full-service Calgary hotel offering underground parking, high-speed internet and convenient location in the heart of Calgary. The Best Western Plus Village Park Inn takes great pride in offering attentive customer care to every guest traveling to Calgary for business or leisure. Hotel guests will find this the perfect location situated right off Highway 1 (Trans Canada) and the Calgary Light Rail System, which provides a short train ride within minutes into downtown Calgary. The University of Calgary and McMahon Stadium are within walking distance from the hotel. World-renowned Children's Hospital and the Foothills Hospital are nearby. Business travelers will be near many corporate locations including the Garrison Business Park. For guests looking for things to do in Calgary, the hotel offers access to the Calgary Zoo, Calgary Stampede and Banff National Park. Each stylish and spaciously-appointed guest room features cable satellite television and high-speed internet access. Enhanced amenities include an on-site restaurant and cocktail lounge, indoor swimming pool, fitness center, executive club floor with VIP services and underground heated parking (fee). Business, conference, wedding and ballroom facilities are also available. Stay at the Best Western Plus Village Park Inn for superior customer service and a great location in Calgary, Alberta!

Best Western Plus

Hotel Village Park Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 845 guest reviews
NOTE ISSUED
Excellent
373
Very Good
280
Average
106
Poor
57
Terrible
29
REFER TO NOTICE
Business Business
224
Couples Couples
203
Family Family
298
Friends getaway Friends getaway
56
Solo travel Solo travel
49
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect for an overnight or weekend stay."

4
19/09/2018

We stayed one night for a wedding and were very happy with the the hotel. We felt we had great value for our dollar. We booked through Expedia and were not disappointed. It was very clean, and our room was modern and nicely decorated. The breakfast included was of good variety and quality buffet. The hotel itself is well laid out with a pool in the central area and a well equipped gym. The front desk staff was friendly and helpful, and the location was very central to the city, the stadium and and easy access to the Hwy. We would definitely recommend it and stay again.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear glennterr, Thank you for your wonderful review of your stay with us. I am pleased you enjoyed your stay and the location and amenities worked well for you. We appreciate your recommendation and look forward to welcoming you back soon! Linda Ife

"Lovely hotel"

4
17/09/2018

The lobby was spacious and welcoming. There was a business centre and a small convenience store to the left and there are various conference areas. There is a lounge and a restaurant, the variety of food on the menu is wide and the prices are reasonable. Buffet breakfast was very good and offered many different choices. Our room was on the second floor, the same level as the hot tub and swimming pool....we did not often hear any noise from it, even though it was open until 10:00 pm. The beds/linen and pillows were very comfortable, we asked for flatter pillows after the first night, and housekeeping accommodated us. The toiletries (shampoo/body wash, conditioner and lotion) smelled lovely! There was no real view from the windows, but it didn't really matter. There was a good size mini-fridge with a tiny freezer, a microwave and a coffee machine. The rooms are built all up around the centre, and look down on the lounge/bar, restaurant and pool area, which is quite nice. There are many eateries and a liquor store within walking distance, and a small mall with a Mark's, Winners and Shoppers with less than 15 min walk. There is also a train station (Banff Trail) around 5 minutes walk away. The taxi is between $35 and 40 to the airport. Other than the taxi cost, this is a great hotel if you are attending an event in the area and I would definitely recommend it.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear CamNan, Thank you for your great review on your stay with us! I am pleased you enjoyed your stay. I am happy you loved the area and it s location. Hopefully you will visit us again soon. Safe travels! Linda Ife

"Beautiful hotel, but understaffed"

3
14/09/2018

This is a lovely hotel in Calgary, very close to the Trans-Canada Highway. Rooms are comfortable and clean. Internet is excellent. The hotel has five stories with corridors looking out onto an atrium with a swimming pool. I would be cautious about allowing children to roam unattended in the corridors just because of the design of the hotel. The hotel features a restaurant and a bar and grill, but the restaurant, although advertising hours to ten p.m., was closed when I arrived at 7:30. The bar and grill uses the same menu. The menu lacks the variety that I would expect at such a hotel. For example, the only item featuring chicken was a butter chicken recipe. There is underground parking, which is very nice, especially in the winter, which in Calgary seems to start in early September. Bath/shower fixtures are somewhat counter-intuitive. You have to turn that knob really hard to make it work. I would recommend this hotel to young people who like comfort and the bar scene. Rooms are surprisingly quiet given the open layout. It seems less family-friendly than other Best Western Hotels that I have stayed in.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear guyannec, Thank you for your feedback on your stay with us. I apologize for the challenges you met while staying with us. I do however appreciate all your feedback as it is through this we improve. Thank you again for taking the time. Safe travels! Linda Ife

"Excellent hotel"

5
12/09/2018

Very unique hotel but clean and well maintained. Within walking distance of McMahon Stadium. Excellent breakfast and the bed was awesome. The pool was small but was just fine. The staff were very friendly and allowed us a late checkout as well. Will definitely stay here again.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Steve L, Thank you so much for taking the time to review your stay with us!I am pleased you enjoyed your stay and our wonderful breakfast. Thank you for your compliments on our great staff as well! We hope you will visit us again soon. Safe travels! Linda Ife

"Great hotel"

5
09/09/2018

I met my brother in Calgary for the Labour Day Classic. I chose this hotel because it was a Best Western, and within walking distance to McMahon stadium. What a great choice. The staff are great, the room I had was fantastic. We enjoyed some wings and pints in the bar as well as Dinner and drinks in the restaurant. We had the same server both days and she mad our day both times. Sorry I didn't get her name. We are planning for next years game, and we will be staying at this Best Western again. Thank you Village Park Inn for being part of a great memory.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Rod M. Thank you so much for your great review of your stay with us. I am so pleased you loved your stay and the experience with us! Hopefully you will visit again soon! Safe travels! Linda Ife

"Good, once you find it"

4
02/09/2018

Tucked out of the way in a square of hotels. An obvious sign would have helped. Older hotel that had been updated. Clean with nice staff. Rooms weren't that sound proofed. Sounds transfer was mostly from bathroom to bathroom. Great breakfast buffet. Not a huge pool but served the purpose. Overall, a good experience.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Papageorgio18, Thank you for your feedback on your stay with us.I am glad you enjoyed our new updates and our wonderful staff. Hopefully you will visit again soon! Linda Ife

"Convenient, but odd layout"

4
02/09/2018

The hotel is right on Crowchild and 16th ave so it's very convenient to get anywhere on the highway. Seemed to have ample parking and there was another lot beside the hotel. Strange layout that the entire inside of the hotel is open concept up to the ceiling, almost like an indoor motel of sorts. Did notice that sound did travel a bit, but didn't have any large interruptions during the stay. Nice restaurant and pool on ground floor as well.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear 02CG, Thank you for taking the time to review your stay. We appreciate all your comments.on your stay! Hopefully you will stay with us again soon! Linda Ife

"Unexpected awesomeness!"

5
01/09/2018

My wife had a medical procedure and we needed to be close to the hospital. We found this place and seeing the Best Western name knew it would be decent. Upon arrival we found it to be so much more than we expected. We were greeted by incredibly friendly and knowledgeable staff, we were given an excellent medical rate, and our stay was well worth the money. Location was perfect for us, they had a great complimentary breakfast, excellent movie channels and the entire facility was clean and very well kept. Loved the open concept inside overlooking the restaurant and pool area. We will be staying here again for sure.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Mark H, Thank you for your wonderful compliments on your stay with us. We appreciate all your feedback! I am pleased you enjoyed your stay with us! We look forward to welcoming you back soon! Linda I

"Still great!"

5
31/08/2018

Came back here for 3 nights. It's just a great hotel in a surprisingly convenient location. Breakfast and pool are excellent. Only complaint - our corner room had an INCREDIBLY small bathroom! Not sure why. Oh well. We survived. Our go-to for Calgary trips now.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Jason W, Thank you for being a loyal guest at our hotel we appreciate all your feedback and are happy you are pleased with your stay. We look forward to your next stay with us. Safe travels. Linda I

"If You Like Noise"

2
30/08/2018

So, here is the good part: the hotel is conveniently located with the metro around the corner. The hotel is kept extremely clean and overall it is a visually appealing. Add to that a breakfast well above average with many choices. The not so good part: Whoever designed the hotel seemed to be more concerned with providing a visually appealing space than providing a restful place. The rooms are situated around an atrium and thus you can hear anyone who is walking through or any group of people at the bar. Add to that the fact that situated in the atrium is an open pool which guests can utilize until 10PM. So, the sounds of adults at the pool and children playing kept us from enjoying peace and quiet until 10:00 PM. Add to that thin walls that allowed us to hear the conversations next door, and the whole experience was not particularly pleasant. If you do intend to stay in this place, ask for the quietest room possible. If you are told that the corner room on the side of the pool is a quiet one, know that it is not.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear chefDC, Thank you for your feedback on your stay. We appreciate your compliments on the hotel cleanliness. I do apologize for the noise issiue experienced, hopefully you were able to contact the desk regarding the noise issue. With the unique design of the hotel the noise may carry. Again we appreicate your feedback as it is through this we are able to improve. Thank you again. Linda I

""Amazing stay at BW Plus""

5
27/08/2018

My family stayed here for the first time and we all had a great stay. First the concierge staff were amazing and check-in experience was wonderful, the hotel location was really good, the room was spacious and clean, I even enjoyed using the gym which has the basic equipment and the breakfast was really really good most especially the omelette with choices of salsa, cheese, green onions on the side. There is also a pool right in the center and though it worried me that it might be noisy as we were near the pool, actually the noise didn't penetrate our room and therefore we had a good quality sleep. Wow, definitely not the last time for my family!!!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear g0lkilocks, Thank you for taking the time to reveiw your stay with us. I am very happy you enjoyed and love your experience at our hotel! We look forward to wowing you on your next stay. Safe travels! Linda Ife

"BW Plus, Calgary"

5
27/08/2018

We traveled to Alberta in end of July - beginning of August 2018. We planned to go to Banff a lot so we were looking for a hotel in the western part of Calgary (to reduce travel time) and we book this hotel. Check-in and check-out were fast and easy. Room was clean and spacious. Breakfast was good, with lots of choices for food (hot and not so much). We enjoyed the pool and whirl pool (it was great after a long day of hiking). We parked in underground parking, which was very convenient. On the whole, we were very pleased with this hotel.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Olga K, Thank you for your great review of your stay with us! We apppreciate all your feedback and I am pleased you enjoyed our rooms and our complimentary breakfast! Hopefully you will visit us again soon. Linda Ife

"BWp Calgary"

5
21/08/2018

Very good accommodations. Great breakfast. A bit more expensive than nearby hotels but superior in quality. Staff were very friendly and helpful. The front desk manager was outstanding when i needed some help.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear danielgillis2018, Thank you so much for taking the time to review your stay with us. I am pleased you enjoyed ! I appreciate all your feedback . Safe travels and we look forward to welcoming you back soon! Linda Ife

"Couples weekend in Calgary"

5
21/08/2018

Centrally located - exceptional customer service in all area of the hotel. (Get the free rewards card at check in for free underground parking) Breakfast buffet is good - some hot and cold options. Restaurant service is good - volume of food offered is more than adequate. Be aware that the centrally located indoor pool and hot tub will add to hallway noise in the interior open concept design of this building.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Dwayne W, Thank you for your feedback on your stay with us. I am pleased you enjoyed your getaway and hopefully you will choose our hotel for your next weekend away. Safe travels! Linda Ife

"This place is a hidden gem"

5
14/08/2018

I was with my family and everyone was happy with the place. The room was very clean and quiet. We enjoyed the breakfast especially the kids. There was a lot of variety. We actually wanted to extend our stay but they were fully booked.The staff were very helpful

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear henryoluedo, Thank you for taking the time to reveiw your stay with us! We appreciate all your wonderful feedback and are happy you enjoyed your stay.We hope you and your familly will vist us again soon! Safe travels and thank you for tstaying with us! Linda I

"Thank you for the Great Stay"

5
12/08/2018

Thank to Ronald at the Reservation desk for helping us get a room on short notice. We traveled over 14 hours to find the hotel we originally booked was not to our standards so we found the Best Western just down the road. Ronald was able to find us an amazing room, very reasonable price and great points on our Best Western Awards card. The atmosphere in this hotel was like a vacation itself and the food was amazing. Looking forward to visiting this hotel again.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Gloria B, Thank you for your wonderful reveiw on your visit to our hotel. I am pleased your stay was great and that Ronald was able to arrange accomodations for you. I am happy you were able to enjoy the great restaurant food as well. Hopefull you will visit us again soon! Safe travels! Linda Ife

"This is generally our GO TO hotel when we visit Calgary."

5
01/08/2018

We are just regular working folks (now retired on a fixed income) who appreciate good value for our hard-earned money. And the Best Western in Calgary's "Motel Village" has been providing us with great service and decent accommodations for over twenty years now. Here are a few of the special features that I feel are worth mentioning: The hotel is located just a couple of minutes away from the Foothills Hospital, and the Best Western provides us with a special rate for hospital visits. The hotel has secure heated underground parking, which is especially appreciated during the winter months. A full Breakfast in the hotel restaurant is free for their guests, and they have an indoor pool. In short, I feel safe promising that any guest will a great bang for their buck.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear A2730TUronaldp, Thank you for taking the time to review your stay with us. We appreciate all your feedback! Thank you for being a loyal guest most of all. We appreciate all your business and loyalty! We hope you will visit again soon! Linda Ife

"Nice place"

4
30/07/2018

The rooms were clean and well maintained. Breakfast above standard for hotel breakfasts. Pool is small and a bit cool, the whirlpool lukewarm. Nice to have refrigerator & mircowave. Staff all seem friendly. Easy access to transit so you don't have to drive downtown, the C-train in 5 min walk and 15 min max to downtown.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Dana D, Thanks so much for your feedback on your stay with us. I am happy you enjoyed your stay.Most all thank you for your compliments on our staff! We look forward to your next visit. Safe travels! Linda I

"A great place"

4
26/07/2018

I loved all from check-in and check out was very easy, i do not need to go to reception they dropped the bills and i just went straight to my car next day morning :) . They gave me underground parking which was nice (they said coz i have best western loyalty card). Free breakfast has many options including hot food. the room was super clean and spacious . its value for money and will definitely stay there in future . only 1 worry - There was a board "grab and go" in the reception (normally they should keep bottle water and fruit) but unfortunately they didnt had any and in the night when i asked the person in reception, he told me they dont keep any which was little weird but all good :)

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear bala700, Thank you for your great reveiw. I am pleeased you enjoyed your stay with us! We appreciate all your feedback. Hopefully you will visit us again soon. Linda I

"Great all-around experience!"

5
23/07/2018

A high level of customer service from check in to check out. Rooms are very clean and spacious, staff is attentive and breakfast is provided - though a few more breakfast options would be appreciated. Overall though, excellent value.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Mario8579, Thank you so much for your great feedback on your stay. We appreciate your compliments on our service as we take great pride in making our guest;s feel special and welcome. We look forward to welcoming you back soon! Linda I

"A great place to stay"

5
22/07/2018

Very nice room with large TV and good internet. Free breakfast on actual plates and regular cutlery. Not the use once and toss type. We do not need to add extra garbage to this world. Plenty and fast, efficient and aware staff for the breakfast area. Overall an excellent place to stay, even though it can be a bit tricky to get to, if you do not google the location to be able to visualize your approach. We will stay there again.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear A2528ILlindae, Thank you so much for your feedback on your stay with us! We appreciate your compliments on our complimentary breakfast and staff. We look forward to your next stay with us! Safe travels! Linda I

"Not our most pleasant hotel stay"

2
21/07/2018

Having stayed at a wide range of hotels, we made the presumption that the word “Plus” actually meant that the Best Western chain considered this property a bit better than their standard hotels. We could not find anything that would warrant that interpretation at this property. The first thing I must point out is that, even though the hotel lists its address as 1804 Crowchild Trail, it is actually located on 24 St NW which is elevated above Crowchildand can be best accessed by turning off Crowchild onto 23 Ave NW. When we were driving there we did not see the property at all and passed right by and were forced to turn around further up the road. The answer at the front desk was that the hotel was on the Crowchild “service road”. One day prior to arrival we called to ensure that we could get a room with two queen beds instead of one king. We were assured that this had been arranged however, when we arrived at the room, we found it to be a king bed room. The front desk staff indicated that “someone had changed it back” and offered no further explanation or apology. We were told that, because someone had just cancelled, there was one double queen bedded room left and we were assigned it. The view of the atrium from the elevator ride was pleasant and we did see what appeared to be a relatively small pool and Jacuzzi however, later events prohibited us from actually checking them out more closely. When we arrived in that fourth floor room, to say the least, we were shocked. I have never seen a hotel room that has two doors into the room, one leading to the main portion of the hotel overlooking the atrium and one leading to a walkway around the hotel. The only way to prevent people from seeing into the room as they walked by was to keep the drapes closed all the time, which in itself is a bit strange. The main door was equipped with a modern security latch however the one leading to the outside had the old fashioned type. We got comfortable and then noticed something that felt like a rock imbedded in the carpet in front of the TV however, it did not come out. We next noticed there were no individual amenities in the bathroom. Instead the hotel had decided to install large squeeze bottles of shampoo and conditioner. The only place I had ever seen this previously had been some work camps in NW Canada. At the last “Plus” hotel we had stayed at, they had taken the extra step to ensure that tall people could enjoy a shower as much as short people and had equipped them with a device sometimes known as a “shower up” which raised the shower head much higher. Not so at this hotel and the shower head was at nose level. For some unknown reason, whoever designed the bathroom renovation made the same mistake we found at another property and placed a “grab bar” in the shower exactly where one will bang their elbow into it every time they turn in the shower. Designing it to slope the opposite direction would have resolved this issue however, this was not done Interestingly, unlike any of the other BW hotels we have stayed at, there was no lighting available in the desk area. There are lights in the headboards, one by the main front door, and one in the corner of the room but other than that, the room is poorly illuminated. We decided to watch a bit of TV and learned that the hotel had opted for a cable package that included 10 sports channels, perhaps because they are located directly across the street from McMahon Stadium. If one is a sports fan this may be great but we are not. As we watched TV, we could hear the sounds of kids screaming while playing in the pool area which was part of the atrium. When we could still hear them screaming at 10:05 pm, I called the front desk to ask what time the pool closed and was told “in about five minutes”. The noise level diminished quite a bit after that. I am happy to say that the beds were very comfortable and we slept well. I have to admit I have stayed at very few hotels designed around an atrium however this was the noisiest one that I have been to. In the morning we again heard noises including the people setting up for breakfast. Interestingly, although we had arranged for a wake up call, none was ever received. When I called the front desk to ask if the system was out of order, no explanation or apology was provided or offered. Complimentary breakfast began at 7:00 am and there were a few people waiting when we arrived. At 7:05 the lights were turned on but by then the people waiting had begun serving and seating themselves. Breakfast included nicely done thick bacon, scrambled eggs, shredded cheese, salsa, and freshly cut/chopped vegetables. There was also a juice fountain, peeled boiled eggs, and a selection of bread and a toaster. On another row was a selection of cold cereals, a waffle maker with whipped cream and toppings, some yogurt and fresh fruit as well as three coffee dispensers and a selection of tea. At 7:15 they did bring out a dish of hash brown potatoes that also were perfectly done. The breakfast was well presented and tasted great. One slightly strange thing I noted was that when the server came to remove my plate, she also took my cutlery too that I had specifically placed beside the plate on my napkin. I had been taught that if one was done with everything, one placed the knife and fork next to each other on the plate as a signal to the server that you were done. It was not that big of a deal to walk back up to the line to get another knife and fork, simply an inconvenience. Getting ready to check out I noticed a sign regarding charges for amenities however, there was nothing to indicate how many of any one item should have been present in the room. I can only presume that this means that the property has suffered a rash of thefts in the past. Again, the only time I have ever experienced this has been at work camps however, there they provide a list of what should be provided and instructions that guests should inventory the room when they arrive. Without providing a list, there is no way for a guest to know what should be present or what they might be charged for when they leave (even if they are not responsible for something being missing). I definitely found this a bit strange. One other this about the property was that none of the staff did or said anything to make us feel welcome at any point; instead they simply did their jobs. This included the front desk staff at check-in and check-out, the restaurant staff, and the housekeeping staff when we ran into them. Quite often customers are willing to overlook many things if they are made to feel special but the management of this property has not imparted this wisdom upon their staff.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear jonathan k, Thank you for your detailed feedback on your stay. We appreciate you taking the time to reveiw your stay with us.By your feedback it is how we improve. Thank you again. Linda I

"Good Stay at Best Western Plus Village Park Inn"

4
16/07/2018

Stayed two nights with my family, the hotel, pool and room was clean. The staff was friendly the only issue was that we had to ask twice for extra bedding for the pull out couch but did get them before bed!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear sherryshewchuk, Thank you for your feedback on your stay! I apologize for the issues experienced during your stay. Thank you for the compliments on our great staff! We hope you will visit again soon! Linda I

"Family TripNeeding to be Close to the University"

4
15/07/2018

Nice hotel that needs to do just a bit more to become a Great hotel. The restaurant and lounge tries to be more upsale than it is. The higher end foods are not really well prepared. Better off eating at off location establishments. The free breakfast is pretty plain and over the multi day stay was poorly prepared.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear D. JayF, Thank you for taking the time to review your stay with us. We appreciate all your feedback on your stay. Safe travels!

"Great value"

4
14/07/2018

Great family hotel in Calgary. The rooms are clean and spacious and the food is simple but good. The kids loved the pool area and the transit system is nearby and easy to use. We had a great stay and would definitely recommend this hotel!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Suzanne T, Thank you so much for taking the time to reveiw your stay with us. We appreciate all your great feedback on your stay. I am happy the kids enjoyed the pool area! Safe travels! Linda I

"Great location for Calgary Stampede!"

4
14/07/2018

My husband and I had to make a trip to Calgary for an appointment downtown. we decided to take an extra day and go to the Calgary Stampede and this hotel was the perfect place to stay. This Best Western is conveniently located in "motel village" - for those of us who remember it that way - and is very close to the Banff Trail C-train station. It was a quick C-train trip to downtown and then on to the Stampede - we totally avoided all the parking hassles. While it is an older hotel with an interior courtyard, pool and restaurant, they've done a nice job of updating it. The room was spacious with comfortable beds, fridge, microwave, coffee pot and sitting area. Our room was right next to the pool which can be noisy for those who want quiet. Just ask for a different room. The breakfast in the courtyard had your basic hot and cold selections which was adequate for what we wanted. I would stay here again.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Margie S, Thank you for taking the time to reveiw your stay with us. I am pleased you enjoyed your stay and like our recent renovations! I am also happy you were able to enjoy the stampeded and our location worked well for you. Hopefully you will visit us again soon! Linda I

"Comfortable, slow service and check you bill carefully"

2
13/07/2018

The good - the rooms are exccellent with super comfy beds, close to tram station, excelent free wifi, restaurent food was good. The bad - the pool and restaurant area is located in the middle of all the rooms, the noise echos around and can be heard inside your room. Restaurant service is very slow on a quiet night. The very bad - you're asked to sign a form with your room rate upon check-in, when we checked out 2 of the 3 nights had a higher rate! Complained and had about $100 taken off.

"Best Best Western"

5
12/07/2018

I have stayed in many BWs and this is the best. Rooms have been updated since I was last there four years ago with thermostat controlled fan, heat and cooling, digital keycards, decor. Breakfast bar can't be beat - they have everything. Public areas are tasteful and bright and the manager seems to be everywhere smiling and greeting. Hot tub was not hot enough for me is the only downside.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear ibwordy, A sincere thank you for your great reveiw of your stay. we appreciate your loyalty to our hotel and it is a pleaseure to have you as our guest.I am pleased you enjoyed our new renovations! We look forward to welcomng you back soon! Linda I

"Best Hotel to stay at when a loved one is in the Foothills Hospital"

5
08/07/2018

The Best Western Plus Village Park Inn in Calgary, AB was a home away from home while my husband had open heart surgery at the Foothills Hospital. The staff were extremely friendly and helpful, often stopping to ask how we were doing and how my husband was doing. The building is extremely clean and inviting. The continental breakfast is the best we have ever seen, a variety of fresh delicious food each morning. The restaurant had a great selection of food for lunch and supper also. The rooms were fresh and inviting, quiet and comfortable. The underground parking was very convenient. This is a must stay place when traveling to Calgary.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Dean , We truly appreciate all your great comments on your stay with us. I ampleased you felt welcome and secure during your stressful time. Hopefully your husband is on the mend! We look forward to welcoming you back soon. Linda I

"Good standard"

4
04/07/2018

Fantastic room with two queen beds. Nice swimming pool and hot tub. Rooms open onto pool and restaurant. We asked for quiet room just off the main corridor. Food in the main restaurant was of good quality. There are a few restaurants nearby ie Denny's. Easy to catch the train into Calgary - station is 3 minutes walk away. Not much to see around the hotel, but this was good value for money. Nice helpful staff and ok breakfast.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Pudsey378, Thank you so much for taking the time to reveiw your stay. We appreciate all your great feedback. Welook forward to your next visit . Safe travels! Linda I

"Pretty Good Option - Low Price"

4
23/06/2018

We needed to stay a week night in Calgary to attend a funeral the next day and scoured the internet for a place to stay. There were a lot of options at a very reasonable price with almost all of them offering a breakfast. We chose the Best Western Plus Village Park inn because of the price and location and were pleasantly surprised. The hotel is older however it has been renovated which was good as our room had a nice new smell. Rooms were large and the fridge and microwave were a plus. The staff were really friendly and helpful. Breakfast was hot and really good. The only thing I would recommend is to get a room away from the breakfast area. The hotel has a large open courtyard with all the rooms opening to that courtyard. All we could hear was klinking plates starting early in the morning so sleeping in was not an option. A room on the opposite end would be suggested.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Ken D, Thank you for taking the time to review your stay with us. We appreciate all your feedback. I am glad you were surprised and our hotel and you had a good stay. Hopefully you will visit again soon. Safe travels! Linda I

"Out of downtown but very practical "

4
18/06/2018

The hotel is quite basic, but they make your stay feel way more expensive than it really is. The room is really big and the bathroom fully equipped. Bed, pillows, sheets and blankets are amazing! They have pool, a bar and a good option of breakfast. Don't expect a wide variety of food every morning, but some well made food that will be enough for the morning. They have some cons, of course. The water pressure is not as good as you might want and as the pool and everything else are located in the middle of the hotel, and every room can hear all the laughs, they close really early. But still, it's not a place the you may book if you are looking for a bar to drink all night. So overall it's a really good cost-benefit hotel. Also, Downtown Calgary is not a never ending night place. Eventually you will end up early at the hotel. The hotel is near the CTrain station, as well. And don't forget the two most important things: 1. They have a all you can eat waffle during breakfast!! 2. You can send stuff you buy online to the hotel!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Fernando, Thank your for taking the time to reveiw your stay with us. I appreciate all your feedback no your stay and our hotel. We are happy you enjoyed the breakfast especially the waffles.Safe travels! Linda I

"Half excellent, half not so great..."

3
16/06/2018

Our first impressions of this Best Western Hotel were great. They allowed us early check-in which was kind. Front desk attendants were very helpful and nice at check-in. We stayed in the Jacuzzi suite with our 3 children and were immediately wowed with the aesthetics. The room was large and beautiful. The breakfast - for an included breakfast - was excellent. Our kind bed was very comfortable. Bathroom was very modern and lovely! The not so great parts: pool is weird. Second floor in the courtyard so everyone who would like can stand on any floor and watch you swim. Felt a bit like being in a fishbowl. It was an adequate pool and my kids enjoyed it. Not tons of seating around the pool so it was nice that it wasn't crowded. It was noisy. We could hear the folks next door, the kids running through the halls, the activity downstairs. There is an balcony that runs along the length of the building with no barriers so at one point we had neighbour kids knocking on our patio door. Our toilet plugged and we called for a plunger...took hours to come. We needed pillows and blankets for our kids staying on the pull-out couch. I called the front desk and nobody answered so I went down to get them myself. Front desk said they would send some up...never came. I called again 45 min later while my kids waited to sleep and they said they hadn't gotten around to asking. When the blankets did come they were super weird. Like army surplus or something. Sticky and thin and just odd...I will say I was asked if I wanted a duvet or blankets - should have said duvet. I would stay here again....if our favourite Calgary Best Western was full...otherwise back to Best Western Port o' Call.

"Very Enjoyable"

5
16/06/2018

The comfort and amenities of this hotel is surpassed only by the first class service provided by the staff. From the reception desk to the breakfast room, guests are made to feel welcome by the friendliness of the employees. From discussion with Emad, the general manager, it is clear that such treatment is a policy of the hotel; obviously, the success of creating this atmosphere is due to staff members being well treated. In addition, the breakfast menu and service is excellent.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Nelson F, Thank you so much for your wonderful feeedback on your stay with us! I am so happy you enjoyed your stay! Thank you for your wonderful comments as on our staff as they are our greatest asset. Again hank you for your feedback and we look forward to your next stay. Linda I

"Great experience at the Best Westurn"

5
15/06/2018

Everything was very clean. The house keepers were always friendly as were all the hotel staff. The pool and hot tub were nice to relax in. The hotel had a modern feel. The general manager went out of his way to make sure we were satisfied. He was very personable. Would forsure reccomend this hotel. It is close to SAIT, north hill mall, 10 minutes from Market Mall, and very close to Mcmahon Stadium.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Shelbylynn65, Thank you for taking the time to reveiw your stay with us. We appreciate all your wonderful feedback and are pleased you had a chance to meet our genera manager. Thank you for your recommendations and we look forward to welcoming you back soon! Linda I

"Amazing staff"

5
12/06/2018

Very comfortable and clean hotel. Staff push it to 5*. Friendly, helpful from front desk to buffet breakfast staff. Felt welcome from the minute we walked in the door. Now our hotel of choice when visiting Calgary!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Cindy B, Thank you for your wonderful feedback on your stay! I am so happy you felt welcome as you arrived . We take great pride in our service and are happy you loved it! We look forward to welcoming you back soon. Safe travels! Linda Ife

"Down for the Stampede Challenge hockey tourney"

5
03/06/2018

My son and I came down for the Stampede Challenge hockey tournament along with the rest of our team, (the Canwest AAA Kings ??) and were thoroughly impressed. Beautiful renovation, Courtyard style with central pool, perfect central location, price was right, and the staff were friendly and very accommodating. Would definitely stay here again and highly recommend it.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear guest, Thank you for your wonderful feedback on your stya. I am happy that you loved our new renovations and the staff were great! We appreciate your recommendations and your compliments. Hopefully you will stay during your next tournament. Safe travels! Linda I

"Comfortable, Good location as we were heading to the Rockies"

4
02/06/2018

We found this hotel to be convenient, comfortable beds, very clean and served an excellent breakfast which was included . The staff were friendly both at the front desk and for supper in the bar area. Would recommend. Good value for the price .

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear DebM908, Thank you for taking the time to reveiw your stay with us. I am happy you enjoyed your stay and the location was on the way to your destination! We thank you for your recommendation and look forward to your next stay with us. Linda I

"Very, Very Comfortable"

5
31/05/2018

I stayed at the hotel for 6 nights as my husband was hospitalized @ Foothills Medical Centre. The staff of this property are, without exception, very kind and caring. They did everything possible to make my stay comfortable. The room was excellent - quiet, incredibly clean, comfortable and secure. The morning breakfast buffet is very good with a terrific selection of hot and cold items. The restaurant/lounge food is very good. The front desk staff (especially Ronald) went the extra mile to ensure that everything was OK and extended my stay as required. Ronald also made sure I had bagged breakfasts to take to the hospital on the day of surgery as we had to leave before the buffet was open - he made sure to send an extra one along in case my husband 's surgery was cancelled. The hotel is in such a great location - easy to take a cab to the hospital and walkable. I would highly recommend this hotel!!!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear maggiemayCalgary, Thank you for you glowing reveiw on your stay with us. I truly appreciate all your wonderful feedback. I appreciate your compliments on Ronald he is a valed emplyee here and we are proud to have him on our staff. Again thank you for your compliments and we look forward to your next stay with us. I hope your husband is on the mend. Linda i

"Great hotel "

5
28/05/2018

Excellent hotel, Many extras included. The manager has complimentary drinks and snack on Tuesday evenings. Great pool, top buffet breakfast, eexcellent bar and evening meals. Highly recommend. Have stayed there on three occasions now, same first class service every time.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Uniquebuild, Thank you so much for your compliments on your stay with us. Most of all thank you for being a loyal guest at our hotel.We truly appreciate all your wonderful feedback.We look forward to welcoming you back soon. Linda I

"0"

1
27/05/2018

The hotel was easy to find, the staff was efficient and very pleasant. The complimentary breakfast was very good. However the room itself was not clean. The bed was comfortable but the bathroom needed a little more attention.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear s2ut, Thank you for taking the time to review your stay with us. I appreciate all your feedback. I am happy you enjoyed your stay and the breakfast however I apologize about the room cleanliness. I hope that someone was able to tend to the issue during your stay. Again thank you for your review and safe travels! Linda I

"Okay place to stay"

3
26/05/2018

Hotel room was nice and I really enjoyed the layout of the hotel and being able to look out your door and see down into the restaurants/breakfast areas. Getting to the hotel was a bit difficult and the turn is really tight and easy to miss. We had a block booking for a wedding that we were attending and unfortunately the rooms that one of our family members had requested wasn't up to standard (he had a wheel chair and wasn't able to fit through the bathroom door) the hotel was able to put him in a different room that was a bit better. After some of the bridesmaids came back from the wedding really late Saturday night the front desk attendants told them they didn't have a room left for them (even though they had booked months in advance and had a confirmation number for their booking) after they showed the confirmation number they were able to have the last room (so they were told) in the hotel. If you want to sleep in this really isn't the hotel for you as it can get loud in the rooms just from everyone getting an early breakfast in, all I could hear after 7am was the beeping of the waffle maker even though I had a room on the 4th floor. The location of the hotel is great and really close to shopping centres and the city centre.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Sara N, Thank you for taking the time to review your stay with us. We appreciate your visit and taking the time to give your feedback. I am glad we were able to solve the issue for your family member as well. Safe travels! Linda I

"Decent hotel with a good included breakfast."

4
25/05/2018

We stayed here on a Saturday night, and paid a total of $180. For the price, we have stayed in better hotels value-wise. I will say though, that this was the best Best Western we have stayed in. The hotel was decent, has some nice updates, and staff were mostly friendly. The room was clean, but other parts of the hotel needed a good deep cleaning (specifically floors, stairs.) We were in room 236, and our view was the worst we have ever had. Not that it bothered us that much, but it was really bad. I am posting a picture for reference. If a view is important, ask for a room on the 4th floor. The layout of this hotel is interesting. The pool, restaurant and bar are all in a central indoor space. So being in the pool is a little weird, because everyone throughout the hotel is looking in on you. Besides the small pool, there is a hot tub. There is no water slide. We liked that there was some nice seating around the pool for those of us who weren't swimming. The included breakfast was one of the better ones we have had a hotel. However, it seemed that all the other guests felt the same. It was so busy, they even ran out of forks for quite a while. We had to lurk around looking for a free table too. I would suggest getting there early if you don't want to fight the crowd. Parking was free. This hotel is easy to access as it's right off 16th ave (Trans-Canada). We chose to stay here because it is close to the Jubilee Auditorium.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Rachel R, Thank you for your review on your recent stay with us. We appreciate all your feedback and advice on your stay. Hopefully you will visit us again soon. Safe travels! Linda I

"I used the hotel for my elderly mother and aunts"

5
22/05/2018

The staff at the hotel went out of their way to assist my mother and aunts during their stay. It almost seemed that they were responsible for their well being. This attention was greatly appreciated by them and by me.

"High Class Hotel and Service"

5
21/05/2018

Our business stay in Calgary was only for one night, but the experience with the hotel staff was superb and the hotel was an amazingly beautiful place to stay. The pictures on their website didn't prepare us for how classy the place really was to see in person. The bedroom was clean, quiet, comfortable. The bedding was almost like being home. The breakfast the next morning was perfect. The restaurant inside the hotel, nestled in the center of the atrium core of the building, had a diverse menu and reasonable prices. And the underground parking garage was a perfect place to keep my BMW out of the weather. The elevator, with a glass view of the hotel atrium, made it easy to go straight from the garage to our floor, or right to the restaurant. My wife and I will definitely stay here again on our next business trip, and will recommend it to our friends and family.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear FredGFagergren, Thank you so much for your wonderful feedback on your stay with us. I am so pleased you enjoyed your stay and thought our hotel was wonderful! We appreciate all your feedback and are happy with left you witth a wonderful impression. We look forward to welcoming you back soon! Safe travels!

"Plastic City"

2
21/05/2018

This hotel chain is using SOOOOO much plastic, it's unconscionable. In your room, there are no drinking containers or coffee options that do not include plastic. There are stacks of plastic cups, and each plastic cups is individually wrapped in plastic. Or stacks of non-recyclable paper cups, each wrapped in plastic. The coffee maker is a single cup coffee maker, so you have to use a non-recyclable paper cup (wrapped in plastic) and water in a plastic bottle to make coffee. There are no utensils, only plastic stir sticks.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear 44carolyn, We appreciate you taking the time to reveiw your stay with us. I would like to thank you for expressing your concerns as it is through your feedback we strive to be better. Thank you again for taking the time . Safe travels! Linda I

"great hotel"

5
13/05/2018

NIce spacious room. Comfortable beds, Very nicely renovated BR with good shower & all toiletries you might need. Efficient check in & check out. Included breakfast was OK- usual items & very good coffee. Supper in restaurant was fair - service was good but food was not very good. Pool & hot tub good. All staff very friendly & helpful.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
DearJIm F, Thank you for taking the time to reveiw your stay with us. We appreciate all your feedback on your stay as it is through this we improve.I am glad you enjoyed our pool and hottub and our ammenties. We look forward to welocoming you back soon! Safe travels! Linda I

"A good hotel, for a hotel."

4
07/05/2018

This is a solid hotel in terms of amenities, location, state of cleanliness, cost and general quality. This is our usual hotel when in Calgary on business. The staff is always very polite and knowledgeable and the complimentary breakfast is among the best I have had in a hotel-probably the main reason we keep going back. The gym is also better than most hotels I have been to. That said, they recently released a new menu in the restaurant is average quality and pricy.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Slade, Thank you so much for taking the time to review your stay with us, we appreciate all your feedback. Most of all thank you for being a loyal guest here. We look forward to welcoming you back soon! Linda I

"Great hotel, mediocre location"

4
02/05/2018

The hotel itself is nice. The courtyard style makes for a nice change of pace from the usual hotel. The area itself isnt great. It's right near McMahon Stadium, which isn't an ideal area for anything unless you're going to a football game. Exterior could use some improvement, but the underground parking was a big plus.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear tnorrisyeg, Thank for taking the time to reveiw your stay with us. We appreciate all your feedback. We look forward to your next visit. Safe travels!

"Nice outside, OK inside"

3
02/05/2018

Great location! Friendly staff for the most part. WIFI did not work and the Hot tub was not hot at all, like a warm pool. The openness made for a great looking hotel but was loud in the evenings. When there were people visiting out there it echoed a fair bit.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear jacobahx78, Thank you for your feedback on your stay with us. We truly appreciate all your feedback. I apologize for the issues experienced during your stay with the unique design sometimes the noise may carry. We hope you will come to visit us again soon. Safe travels!

"Very nice facility and excellent staff"

5
24/04/2018

I have stayed at this property many times and it is a pleasure to return. They treat me like family. The rooms are always clean, They have good beds, great TVs and a Hot tub and pool. They offer a nice breakfast which is included in my room rate .

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Len6f6, Thank you for being a loyal guest at our hotel. We appreciate all your wonderful feedbeack and are please you feel welcome and like family here. We look forward to welcoming you back soon!

"Our"

5
23/04/2018

For the last 5 years this has been our go to hotel when staying in Calgary. It's clean, updated, well located, and is a very good value for your dollar. They renovated the hotel in the last couple of years and that has made it even better. The breakfast is decent, lots of choices.. The only downside is the pool is in the centre courtyard of the hotel so it can be quite noisy at times but by the time you go to bed it's quiet. We haven't eaten in the restaurant in a few years so I can't comment on that, but we love going to Nick's which is a short walk from the hotel...great Italian food, very generous portions.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Our, Thank you first and foremostfor being a loyal guest at our hotel! We truly appreciate your loyalty. I appreciate all your feedback and tips on the hotel as well. We look forward to welcoming you back soon. Hopefully you will be able to try our restaurant as we have a great new menu coming out . Safe travels!

"April spring"

5
22/04/2018

Quality of room was excellent. The staff were professional, friendly and helpful. Village Park location is central to much of Calgary. Restaurant food variety and quality is very good. Underground parkade is great and secure.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear April Spring, Thank you so much for taking the time to review your stay with us. I am pleased you enjoyed your stay. We do appreciate all your positive feedback. We look forward to welcoming you back soon.

"Great stay"

5
10/04/2018

We were booked for 3 nights but hit a storm and ended up arriving a day late. Front desk staff was accommodating and friendly when we called to let them know and when we finally arrived. Check in was quick and painless. Our room was clean and well appointed. Housekeeping was very good. As other reviewers have mentioned, the whole hotel is built around the pool and atrium this means there are no “quiet” rooms. That being said, we stayed right next to the pool and didn't find the noise too bothersome (disclaimer: we have (older) kids so we are fairly used to some noise). Staff closed the pool on time so there was some respite. We had no issues with noise from other patrons getting breakfast in the morning. Breakfast selections were varied (hot and cold items) and overall very good. The hotel was well located for our competition at the university...just a few minutes drive. And easy to get to and from. Everything we needed was also close by. The pool is smallish but the kids had no complaints and were happy with it. They always bring a few small toys for the pool when there is no water slide so they made their own fun. The hot tub was nice too. My only complaint would be how dim the lighting in the pool area was at night but that is not exactly a deal breaker. Underground parking was good with plenty of space available when we were there. There was only one elevator running due to upgrades but that won't be forever. We did not have a chance to try out the restaurant. We will likely be back for the same competition next year and would definitely book here again.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear mree48, Thank you so much for taking the time to review your stay with us.We appreciate all your feedback. we look forward to your return visit so you can enjoy our great menu in the restaurant and we thank you for your understanding during our modernization of our elevators which is now completed.Safe travels and we will see you next time. Linda Ife

"Excellent stay in Calgary"

5
10/04/2018

Close to major routes, easy access from roadway. Quite and clean location close to restaurants. Great amenities within hotel, pool, lounge, restaurant. Nice layout of rooms with exterior entrance. Black out curtains were fantastic

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Jenelllynn, Thank you for your feedback on your stay!We truly appreciate all your great compliments and I am so happy you enjoyed your stay! We look forward to your next stay with us.Safe travels! Linda Ife

"A reasonably-priced hotel with excellent amenities"

5
04/04/2018

Arrived at the hotel as a winter snow storm was looming, and a number of volleyball and hockey teams were checking in for tournaments over the Easter weekend. The hotel booking system seemed to have a glitch in it that caused overbooking and when we arrived our reserved room was not available. There were other guests in a similar predicament, and this was stressful for some, particularly with the impending storm and it's projected impact on travel the next day. The desk staff, Ronald, Joseph, and a trainee maintained a calm, professional and reassuring demeanour, and worked with us to find a room in the hotel. The room was clean, spacious, and well-appointed with all elements in working order. We were particularly impressed with the kitchen that provides fare for The Courtyard restaurant and Rockies Bar. We sampled a couple of delicious Indian dishes as well as steaks that were as good as those I've had at restaurants that specialize in steaks. The breakfast was comprised of “real” food and plenty of hot choices, i.e. real scrambled eggs, beans, bacon and sausages, and not the fake powdered eggs and meat product cylinders often served as part of the complimentary breakfasts. Throughout our two-day stay, the staff, from housecleaning to restaurant to front desk, were courteous and polite not only to the guests, but towards each other, and I certainly had the sense that Ronald and Joseph at the front desk truly cared about the guests. The hotel is constructed in an open concept with the bar and restaurants, as well as the pool and tub in the centre, with the rooms on the outside. As a consequence, the noise level can be a bit much during the day, but by 11pm the pool is closed and the restaurant clientele have departed. Getting to this hotel is not intuitive. It is in the same block as a number of other hotels, but you have to navigate to what appears to be the rear of the other hotels to find the BW. There are only a couple of parking spots out front that are for temporary use while checking in. The main parking for the hotel is underground.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear lmhickey100, Thank you so much for taking the time to reveiw your stay with us. We appreciate all your feedback and wonderful comments. I am pleased to hear the front desk staff handled the issu and your stay was satisfactory. Again we truly appreciate the time taken for your survey. We look forward to welcoming you back soon! Safe travels! Linda I

"Don't Judge a Hotel by Its Cover"

4
02/04/2018

I was looking for a hotel in northwest Calgary and found this gem. I booked it because of its location, its in a hotel chain that I support and didn't pay a lot of attention to the amenities. When I drove up to it I thought well just a typical hotel, Ill stay my one night and be off. Then I walked through the front doors! As soon as you walk in you realize they have been upgrading the whole place. They provided great service at the front desk and were very welcoming. On my way to the room the only negative I would have to say about the hotel was that one of the two elevators was down for servicing and looked like it had been for quite a while. Small distraction! Upon entering my room I was absolutely blown away. It was clean, extremely modernized and spacious. That theme was actually throughout the hotel. They offered an awesome breakfast with pretty well anything a person could want. I would give this hotel 4 1/2 stars out of 5.

EKhalila, Manager at Best Western Plus Village Park Inn, responded to this review
Dear Greg M, Thank you so much for taking the time to review your visit to our hotel. I am happy we left a good impression and you were satisfied with your stay! We appreciate all you wonderful compliments and feedback on your stay. We look forward to welcoming you back soon . Safe travels! Linda I

"Dance Comp."

5
31/03/2018

Great place to stay for our weekend at dance comp. Very close to the university of Calgary. The front staff were very friendly and helpful. The staff in the breakfast area were friendly and also very helpful. They asked if we where done before removing your plate.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear nicoledV6080LG, Thank you so much for your wonderful feedback on your stay with us. We appreciate your great feedback on our great staff as they are our biggest asset . We look forward to welcoming you back soon! Linda I

"Consistently Caring!"

5
27/03/2018

The BW Village Park Inn is our hotel of choice when coming to Calgary for Medical purposes. Not only is it in close proximity to Hospitals, and surrounded by dining and entertainment options, it is staffed by knowledgeable, efficient, and caring staff! We've tried other options, but always come back to the BW Village Park Inn!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Scott M, Thank you for your wonderful feedback on your stays with us! Thank you most of all for being a loyal guest at our hotel. We are honored to have you as our guest. We look forward to welcoming you back soon. Linda I

"Great place to stay"

5
25/03/2018

Good place to stay while in Calgary. Convenient location. Nice room. Trip was for medical appointment at Foothills Hospital/University of Calgary and it was close by and easy to get to the hospital for appointment. Parking at Health Building was rather expensive but otherwise ok. Parking at the hotel was great, heated underground and secure.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear pkniemi5, Thank you for taking the time to review your stay with us. We appreciate all your feedback. We look forward to your next stay with us. Safe travels!! Linda I

"Noise issues"

3
21/03/2018

Everything is your standard hotel with comp breakfast which is nice. The downfall is the structure and design of the building. We stayed over a Saturday night the same weekend there were young sports teams there. Let's just say they enjoyed having a pool located in the center of the building with no sound barrier first thing in the morning. All the noise travels up so if you're staying there on a weekend, ask for a room on the same side as the lobby. We called the front desk to ask them if they could send someone over to the pool but they said they've already done that a few times.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear dting2018, Thank you for taking the time to review your stay with us. I apologize for the issues experienced during your stay. With the unique design of the hotel and the openness sometimes noise may carry. Again my apologies. Safe travels! Linda I

"My new go-to"

5
21/03/2018

This is my new go-to hotel for business at the Foothills Hospital. I've also started staying there for personal travel. Very clean. Friendly staff. Great bar and wonderful breakfast. You can't beat the price!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Roxanne, Thank you so much for your wonderful review of your stay. Most of all thank you for being a loyal guest at our hotel. We truly appreciate all your wonderful feedback. We look forward to welcoming you back soon! Linda I

"Great stay with great food!"

5
20/03/2018

Being so close to the highway, we expected more highway noise, but we couldn't hear much of that at all. Stayed in room 440. The only noise we could hear was kids having fun in the pool. We ordered the pizza from the restaurant and it was excellent! We couldn't finish it, so saved leftovers and had them for breakfast the next morning, so never got to try the continental breakfast. Room was very clean and modern. Bed was very comfortable. I had a great sleep. Staff was friendly as well. Would stay here again if passing through.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Kari T, Thank you for taking the time to review your stay with us. I am happy you enjoyed your stay. I am happy you were able to enjoy our restaurant and the great menu it has to offer. We look forward to your next visit. Safe travels! Linda I

"great family friendly inn"

4
19/03/2018

I stayed there to attend a conference. The set up is unique with an open dining area and children's pool also on the main floor of the court yard type setting. Rooms are well equipped and clean. I found thee bathroom clean, small tub area though. Staff were very friendly.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear David S, Thank you for your feedback on your stay with us . I am pleased to hear you enjoyed your stay here. Thank you for your compliments on the unique design of the hotel. We look forward to your next stay. Linda I

"Renovated rooms, great hotel layout, awesome breakfast"

5
14/03/2018

Loved my room, so contemporary. Modern washroom with lots of space. Cool front area to charge devices (so many plugs, love the set next to the bed!). Big TV, fridge, microwave and free water (really nice touch). Breakfast is included and it's fantastic! Fresh fluffy scrambled eggs, sausage with oatmeal, fresh diy waffles, yogurt etc.. Really nice look to the lobby and the pool is out in the open in the central area! So interesting, wish I had time to hit the hot tub.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Paul N, Thank you so much for taking the time to reveiw your stay with us. I am so pleased you enjoyed your stay and our hotel. Thank you for your positive feedback on our ammenities and decor . I am glad you enjoyed the design and layout of the hotel. We look forward to welcoming you back soon. Safe travels! LInda I

"Trip to Calgary"

5
14/03/2018

Great hotel. I needed two special adjustments to the normal billing process. I explained the adjustments when I arrived. When I checked out, I saw the adjustments were handled perfectly correctly. The bathroom configuration is a little cramped, but otherwise a large, well set-up room.

"Excellent"

5
04/02/2018

Hotel staff is always Amazing the hotel it's self is really nice rooms are big and bed are extremely comfy. Has really good breakfast but restraunt is a little on the expensive side for what you get. Pool and hot tub in the center can get a little noisy at times but not to bad.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear TrailorPackTech, Thank you so much for your wonderful feedback on your stays with us . We appreciate all your feedback,but most of all thank you for being a loyal guest at our hotel. We look forward to welcoming you back soon. Safe travels! Linda I

"Great overnight stay!"

4
29/01/2018

Check in was quick and easy, staff friendly and welcoming. Hotel is nicely appointed and very attractive, both in the public area and in the room. The room and bathroom were spotlessly clean. Bed and pillows were very comfortable and enjoyed a good night's sleep. We were meeting friends for breakfast so didn't have breakfast at the hotel, but the rest of the stay was excellent.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear 404HappyTraveller, Thank you so much for your wonderful feedback on your stay with us. I am happy you enjoyed! We look forward to welcoming you back soon. Safe travels ! Linda I

"Hotel is good... staff are a bit slow"

4
21/01/2018

Hotel is pretty nice. Beds are good, room was clean. If you are a light sleeper, you may not like their courtyard set up. Restaurant is in the middle, could hear clanging dishes from our 3rd floor suite. Staff seem to not have a lot of urgency or overt friendliness at the desk. Had a not great server in the lounge. We booked on hotwire and it was about $60 a night.

EKhalila, Manager at Best Western Plus Village Park Inn, responded to this review
Dear Ilikebighuts, Thank you for your feedback on your stay with us. I apologize for the issues you experienced. In the future please feel welcome to call the desk with any issues and we can try to resolve them while you are staying. Again we do sincerely appreciate your feedback. Safe travels! Linda I

"A great find for an overnight stay on our way to Saskatchewan!"

5
12/01/2018

What was probably the most delicious free buffet breakfast we've ever had in the morning!! But only second to that was how friendly the staff were. Will definitely stay here if we come back through Calgary again.....also, it has a very convenient, easy access to Hwy 1...less than a block!

EKhalila, Manager at Best Western Plus Village Park Inn, responded to this review
Dear Gardenfangels, Thank you for taking the time to review your stay with us. I am pleased to hear you enjoyed your stay with us and you found the hotel cozy and welcoming. We look forward to having you as our guest soon. Linda I

"Village Park Inn"

5
08/01/2018

This hotel is our favorite. We use it for business and family, but cannot select two options. Love staying here as we feel comfortable and safe. Highly recommend this hotel in Calgary as there are many to chose from.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear B2175FIcatherinet, Thank you for being a loyal guest at our hotel! We love having you as our guest and appreciate you wonderful feedback! We look forward to welcoming you back soon. Linda I

"Another great Best Western stay"

4
08/01/2018

Great place just minutes from Olympic Park in Western Calgary, right off TransCanada Hwy. Underground parking, nice rooms, and a super breakfast in the morning. While booking the guy on phone checked if I had best Western rewards, and I did but had forgotten, and that knocked almost $20 off room cost and gave us free underground parking... was very handy. Very interesting decor and architecture compared to most Best Westerns. Good bed, and LOVE their breakfasts...

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear timdK4656CF, Thank you for taking the time to reveiw your stay with us. We appreciate your feedback. I am happy to hear you enjoyed stay and loved the design and the decor of our hotel! We hope you will visit us again soon. Linda I

"Best Western is Best"

5
08/01/2018

I have stayed at 7 or more Chain Hotels all over USA and Canada. None have been as good of an experience as Best Western, Right from the professional and very friendly front desk staff you meet at check-in to the cleaners you occasionally meet, they all treat you with respect and a friendly smile. Other chains could certainly learn from them. The buildings are all modern (many recently renovated) and the rooms are clean and comfortable.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Russel R, Thank you so much for your wonderful reveiw of our hotel. We appreciate all your feedback. It is so nice to hear we have left a great impression of our hotel! We look forward to welcoming you back soon. Safe travels! Linda I

"Medical stay"

5
07/01/2018

Great two day stay. Nice bed, the room was clean and set up for a disabled person. We enjoyed the free breakfasts. Lots of variety and well stocked, even with the volume of people going through. The front counter staff were great, and friendly. Really good underground parking and well lit.Very nice sports bar, with TVs and friendly helpful staff. Enjoyed the stay.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Tom M, Thank you so much for your great feedback on your stay with us. I am pleased to hear you enjoyed and the staff welcomed you and were friendly! We hope you will visit us again soon! Linda I

"Good Christmas Stay"

4
02/01/2018

We were here from Christmas Day for four nights, braving the frigid Calgary temperatures. Check in was smooth and we joined the BW Club to get free underground parking, which was sorely needed. The room was spacious and sufficiently well lit for my needs. We found the temperature set too high, but that was easily fixed. The room was also very quiet, as the pool was closed from 10 pm to 9 am. Breakfast was very good, with excellent variety of both hot and cold dishes. My only issue was the strong smell of Chlorine from the pool, which I do not like. Fortunately, it did not follow us into the room. A good stay. Since we come to Calgary to visit fanily two or three times a year, we will likely be back.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear calgaryguy, Thank you for taking the time to review your stay with us. We sincerely appreciate all your feedback. I am pleased to hear you enjoyed your stay with us. We look forward to welcoming you back soon. Linda I

"Will stay here again!"

4
02/01/2018

This hotel has been updated, and is very stylish and contemporary. It is clean, comfortable, and conveniently located close to Foothills Medical Centre (a cab ride is less than $10). We received a bit of a discount as this hotel graciously offers a reduced rate to people needing to stay in Calgary while being treated at Foothills, so it was definitely good value for our money. On our visit, all the staff we encountered were very pleasant and helpful. They seemed to enjoy what they were doing. The complimentary breakfast was excellent. Offered was a full selection of hot (waffles, bacon, eggs) and cold (cereal, fruit) items, and would easily cost $20 at a restaurant. The only negative is that most of the rooms were adjacent to the atrium, which houses the pool, hot tub, restaurant, and lounge, so noise was bit of an issue, but mostly during the day. We have more overnight trips scheduled and will 100% be staying here again!

"Great Place to stay"

5
02/01/2018

Very convenient to C-Train and to amenities required for this area of Calgary. Very close to Foothills Medical Centre. Heated underground parking was so nice during winter months and handy in the summer during hail storms. Very comfortable room and included breakfast was very nice with many choices of hot or cold items. The staff is exceptional and so very helpful.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear barryn2018, Thank you so much for your complimernts on your stay with us. We apprecisate your feedback and are always happy to have you as our guest. We look forward to your next stay with us. Linda I

"Pleasant Staff"

5
02/01/2018

Very nice staff, clean rooms, great breakfast and room service. Really liked the underground heated parking. -35 degrees while I was there. Close to the Foothills Hospital. My wife was a patient at the hospital which made it very convenient for me to travel to and from the hospital.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Greg A, Thank you for taking the time to rveiw your stay with us. I am pleased to hear the location worked well for your stay in Calgary. We wish your wife speedy recovery and hopefully you will return for a relaxing visit sometime soon! Linda I

"Excellent renovated rooms"

5
02/01/2018

Great rooms, work desk, good beds. Overall a great stay. Enjoyed the amenities. Good location. Underground parking. I would recommend. Good price. Now I'm just trying to fill the 200 required characters... lol

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear bur2nu, Thank you for your reveiw of your stay with us! I am so pleased you enjoyed your stay! Hopefully you will visit us again soon! LInda I

"Relaxing stay!!!!"

5
28/12/2017

We came here for two nights with some friends. The hotel is the perfect size, with restaurant and lounge onsite, and complimentary delicious breakfast. The service staff was great, and the staff overall were friendly. The rooms are well clean and very comfortable, the bed was great and the layout of the room is nice too. The swimming pool is small but, inviting, there is a hot tub as well. The hotel has an underground parking which is nice in winter. Totally recommend to stay in this hotel.

"Overnighter"

4
27/12/2017

The hotel was great! Nice and clean, the room was really spacious and it looked quite trendy too from their renovations. The lighting was a bit tough cause there was only two ceiling lights which made it a bit dark when entering the room in the evening, but the lit headboard was quite neat and provided quite a bit of light to the room. The restaurant in house was okay, though I probably wouldn't order from there again and just eat out.

"Great location"

4
26/12/2017

I have stayed at this hotel for many reasons, football to family gatherings. I enjoy the location, due to it being closer to the smaller malls and yet close enough to Calgary's other attractions. Very pleasant staff

EKhalila, Manager at Best Western Plus Village Park Inn, responded to this review
Dear Charleenroseb, Thank you for your feedback on your stay with us. We are glad you liked the hotel and enjoyed your stay. Safe travels! Linda I

"Food quality way below avereage"

1
24/12/2017

I was planning to rent a meeting room at this place but because I have to buy food from the hotel , I decided to take my family and eat at the hotel first to see how it is before spending thousands of dollars on food there . The food wasn't good at all , not worth a single penny to spend on food. And on top of that the hotel is priced as the same price as delta , Marriott and Sheraton hotels witch are a way better and higher standard than The best Western. I will recommend to anyone to eat at this hotel : pizza was Suggs and tasteless , sandwich bread tasted old ( not fresh at all ) It tasted like some just put in the microwave for few minutes.

EKhalila, Manager at Best Western Plus Village Park Inn, responded to this review
Dear Romeo12502015, Thank you for taking the time to review your stay with us. I do however apologize for the issues you experienced during your stay. For further discussion you are welcome to call the hotel directly. Again thank you for your feedback. Linda I

"Great hotel and service"

5
23/12/2017

I stayed a week at this location. I had 2 family members in the hospital close by and when my husband was released from the hospital after having spinal surgery staff made sure we were comfortable making sure we had everything we needed for a comfortable stay even to the point of upgrading our room to a suite so my husband had more options for laying and sitting in the room. The staff went over and beyond to keep us happy making a tough time better. The restaurant and lounge also gave us superior service . This hotel I recommend its a great place for family - pool, restaurant, lounge indoor parking everything needed is here and great service. The only issue is they are upgrading an elevator so there was some boise during the day.

EKhalila, Manager at Best Western Plus Village Park Inn, responded to this review
Dear Chrise, Thank you for taking the time to review your stay with us. I am pleased to hear you enjoyed your stay with us and you found the hotel cozy and welcoming. We look forward to having you as our guest soon. Linda I

"Good value"

5
20/12/2017

This hotel has undergone major renovations recently and the result has been a very modern and upscale facility. Rooms are clean and spacious and since it is just off the Trans Canada it's location is great for any functions in the north part of Calgary. The price for a room was very reasonable and in my opinion was great value for the money spent.

"Excellent hotel"

5
20/12/2017

Clean and comfortable, well run, helpful staff, good breakfast included (hot), Room was excellent with a fridge, microwave, new bath, large TV, good office area. I would definitely stay again and recommend this hotel to others.

"Clean rooms close to the train"

4
17/12/2017

Not at the most beautiful location, however, it was close to the train station and it was an easy commute to downtown. Breakfast was OK, I wished they more breakfast meat selection for those who do not eat pork. The room was very clean, they did a great with renovation from a motel to a hotel. From outside it does look like a motel, but the inside is very nice.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear JosephE8, Thank you for taking the time to reveiw your stay with us. I am glad you enjoyed our recent renovations and the decor of the hotel. We appreciate your feedback also on the breakfast. Hopefully you will visit us again soon. Safe travels! Linda I

"Just what you need"

4
17/12/2017

This hotel has a unique design, great location to suit a variety of reasons to stay, close to the stadium, c train , easy to get to ,has swimming pool and free breakfast ,as well as nice rooms and pleasant staff. This was our second stay here and I would definitely return.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear dslarson, Thank you for taking the time to reveiw your stay with us. I am happy to hear your stay was good. Thank you for being a loyal guest and for giving your great feedback! We look forward to welcoming you back soon! Linda I

"Staff didn't enforce quiet hours"

2
16/12/2017

Overall a very nice property with very friendly staff and clean rooms. Plus we got a very good deal so valuate wise it was exceptional. However kids were running in the hallway and the desk was informed of this a couple of times and didn't appear to do anything. Kids were screaming in the pool till after 1030 at night and then again at 8:30 in the morning. There was no manager on duty and they were unable to give me any kind of a refund or deal with the issue for that reason I can't recommend this property. We called the desk several times in the morning we were informed that no one complained last night about the noise. Incorrect.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear DennisLa, Thank you for your feedback on your recent stay with us. I appreciate your great feedback on our staff and the cleanliness of the rooms. I do however apologize for the issues you experienced during your stay. For further discussion you are welcome to call the hotel directly. Again thank you for your feedback. Linda I

"Great value and Friendly staff"

5
08/12/2017

A quick overnight trip made better by great value, friendly staff, excellent breakfast and convenient location. Clean and quiet and well decorated with good amenities on site. A great choice near university with great access to city centre.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear johnmQ4443SR, Thank you so much for your compliments on your stay with us! I am pleased you enjoyed your stay. We look forward to your next visit! Safe travels! Linda I

"Excellent Calgary Hotel"

5
06/12/2017

Very clean Hotel, with friendly, knowledgeable Staff. Handy to all aspects of Calgary. Great Indoor parking. Clean, decent size, well appointed Rooms. Very quiet facility. Excellent Breakfast included with Room. Excellent quantity of Food to choose from./ Excellent Fruit selection.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear richardwilliamr2017, Thank you for your feedback on your recent stay with us. I am glad you enjoyed the breakfats and the large selection we provide. It always makes for a great start to your day. Thank you for your compliments o our wonderful staff, I will definitely pass along your feedback. We look forward to welocoming you back soon. Linda I

"quality service"

4
06/12/2017

my wife and i stayed at this hotel because it was close to medical facility where i had an early morning appointment we requested an early check-in so i could rest and recuperate afterwards the desk staff said they were completely booked ith night before but managed to have a room prepared for us with little delay that was good service

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear carolsE1098WS, Thank you for taking the time to reveiw your stay with us. I am pleased to hear your stay was pleasant and you received good service! We look forward to your next stay with us. Linda I

"A Great Value!"

5
04/12/2017

Whenever I need to come to Calgary for a short business trip, the Best Western Village Park Inn provides a convenient location with great rates, clean rooms, and excellent service! Highly recommended!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Scott M, Thank you so much for taking the time to review your stay with us. I am happy we meet all your needs on your trips to Calgary. Thank you also for being a loyal guest! We appreciate all your feedback . We look forward to welocoming you back soon! Linda I

"Not Recommended"

2
03/12/2017

Quality of food served in the lounge was very poor. Food was so bad we left the hotel for 2 of our 3 nights and dined in nearby restaurants. Bathroom was ridiculously small at an estimated total area of approximately 40-45 square feet. Bathroom is only usable by one person at a time based on usable floor space of approximately 10 sq ft. "Upgraded" bathroom fittings in the shower stall are cheap (used), installed poorly and may not meet the commercial building code for installation. A professional inspection of the piping, fittings, installation, etc. is recommended to ensure compliance with proper codes. Vinyl flooring in the entire hotel room amplifies noise rather than (the replaced) sound deadening carpeting. The room is very "spartan" with no decorations or pictures hung in the room. The very small closet did not have a door, just a curtain hung over the opening. The room had a single vinyl covered chair with no foot rest, table, etc. despite there being ample room for additional furniture. There was a small table and an armless office chair but no additional seating other than the single vinyl unit.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear 952dayled, Thank you for taking the time to review your stay with us. I apolgize for the issues you encountered during your stay. We appreciate the feedback on the dcor and layout of the room as it is through your feedback we can only improve. Thank you again. Linda I

"Great place to stay"

5
01/12/2017

A beautiful hotel. great price and value. free hot and cold breakfast and coffee all day. helpful staff and courteous. great pool and hot tub for kids. also the pool was open to the hotel rooms, courtroom style so not hot for the parents watching. very nice place. if you have an early day, the pool is open till 10 so it can get quite loud, but we loved it there.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Kristin V, Thank you for your great compliments on your stay with us. I am happy you loved your stay and our hotel. We hope you will visit us again soon. Safe travels! Linda I

"Great staff"

4
29/11/2017

I stayed here while my husband had open heart surgery at Foothills. The front desk staff were amazing, very thoughtful, always asking how my stay was and if they could do anything for me. Housekeeping went above and beyond even when I indicated that they didn't have to make up my room they made sure the coffee was replenished. The (included) breakfast was freshly supplied, the wait staff was always there when needed. Now to the parents of the young girls there for hockey tournaments: There were many athletes in the hotel from around the world for World Cup speed skating, from Japan, the Netherlands, Korea, the USA. They were quiet and respectful of the other guests in the hotel and behaved as world class athletes.The girls hockey teams from Canada, not so much. I had hoped to relax in the hot tub before going to bed. The screaming girls, playing Marco Polo in the pool did not help me feel relaxed. The races using the elevators from the basement to the fifth floor caused me some consternation when I was trying to go the hospital to see my husband in ICU, it caused me some stress when your girls had pushed every button so that the elevator stopped at every floor. I could have phoned down to the desk to complain about the noise and the elevators being used to delay egress, but it is not up to the hotel staff to police the children, it is up to you, as parents, to instil some respect about behaviour in a hotel. Teach your children well and people will respect them.

"Noisy noisy noisy, don't plan on sleeping"

2
29/11/2017

Atrium outside all rooms is very echo-y and the pool outside of the rooms makes it very noisy. Breakfast food quality was very poor. I don't think the eggs were real and the juice was some watered down syrup product.

"Always a pleasant stay"

5
27/11/2017

I usually stay at the Best Western Plus Village Park Inn in Calgary when I am in on business. I find it provides me with everything I need. It is a location and provides me with everything I need. I find the staff very friendly and engaging. What more do I need.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Les M, Thank you for taking the time to reveiw your stay with us. Most of all Thank You for being a loyal guest! I am happy the hotel has everything you need and you feel welcome here. We look forward to your next visit. Linda I

"Excellent for Hockey teams"

5
27/11/2017

Excellent location to Winnsport and The Edge. Plenty of restaurants and shopping in surrounding area. Hotel staff is very understanding of hockey teams needs, accommodating food requests, late checkouts and general requests.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear JennyVanDen2015, Thank you for taking the time to reveiw your stay with us. I am so happy to hear you had a wonderful stay and we were able to accomodate all your needs. Hopefully your team enjoyed the stay. We hope to see you next year! Linda I

"Awesome Hotel"

5
27/11/2017

Great hotel with easy access to Calgary attractions. The hotel room seemed newly renovated which added to the overall comfort. The staff were excellent. The only minor issue is in the interior styling with an open concept. The noise from the pool seemed to carry and amplify. This was mitigated with the 22:00 curfew. The included breakfast was fantastic (good to have multiple waffle irons going) and the selections were excellent for all variety of tastes. If I had to go back to Calgary for work or pleasure, this hotel would be one of my top choices.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear chrispE4952VP, Thanks for your great feedback on your stay with us. I am happy you enjoyed your stay and also the breakfast! We look forward to your next stay with us . Safe travels! Linda I

"Best Durn Western!!!"

5
22/11/2017

Fantastic service. Friendly welcoming staff, especially Emad, the manager, who is just great! Completely renovated hotel. We keep returning at every chance! You won't be disappointed. Great restaurant and sports bar. You wont be disappointed.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Uniquebuild, Thank you so much for your great review on our hotel! We appreciate your wonderful compliments! Most of all THANK YOU for being a loyal guest at our hotel. We look forward to welcoming you back soon! Linda I

"Good hotel"

4
20/11/2017

Although the top of our blanket was a bit dirty, the hotel staff immediately changed it out and was apologetic. We were treated very well all weekend. We had a large group booking in the restaurant and everything was quick and accurate. I was impressed with our stay as a whole. I would go back again

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear caraw258, Thank you for taking the time to review your stay with us. I apologize for the issue when you first checked in but I am happy to hear it was rectified in a quick and efficient manner. Thank you for your compliments on your meal in the restaurant I am pleased to hear everything went well. I hope you will visit us again soon. Linda I

"Great stay"

5
20/11/2017

Stayed a week in this hotel. Staff were friendly and outgoing! No problems except for hot water issues in the shower. I reported it to the desk, and the next day have very hot water. Would recommend this hotel, easy access to University events, the Stadium and malls. Stores and restaurants close enough to walk to from hotel. Will definitely stay there again!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear norclo, Thank you so much for your great reveiw on your stay with us. I am please to hear your enjoyed your stay and found the staff friendly and helpful. We look forward to welcoming you back soon. Linda I

"Great hotel but...."

4
18/11/2017

We stayed here for a hockey tournament. Very clean, beds were super comfy. Breakfast was good. But, with the open concept of the hotel it was very noisy. Frustrating when you have a early morning game to get too. Would stay again but not if I was counting on a quiet place.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear goingaroundthebend, Thank you for your feedback on your stay with us. We appreciate all you feedback. I apologize for the issues experienced during your stay. The unique design of the hotel can allow the noise to travel. Thanks again for your feedback. Linda I

"Excellant Stay"

5
18/11/2017

Have stayed here in past prior to upgrades. Will stay here again if I go to YCG on business. Every employee was friendly, courteous and professional from front desk, to restaurant, to lounge employees.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Brenda M, Thank you for your wonderful review on your stay with us. I am happy you liked our renovations and upgrades to the hotel. Thank you so much for your lovely compliments on our staff! We look forward to welocoming you back soon! Linda I

"Attention to traveller Details"

5
13/11/2017

My family and I were very impressed with our stay at the Best Western. We were happy to learn that our membership included free underground heated parking as we arrived in blustery -18 Celsius weather. The room had been renovated about 2 years earlier, and whoever did the renovations thought about the details. For example my wife was happy to note that the light switch itself stayed lit after we turned off all the lights so we could easily find it when we came into the room. I was happy to finally stay in a hotel that had enough electrical plugs for all the electronics we bring on our trips. The colours and Art throughout the hotel were tastefully done. The pool and hot tub were a treat for our kids and the Included breakfast was amazing! We had options for all of us, including my wife and son who are vegetarian. This alone made staying there very affordable. The hotel dinners were also reasonable and never too busy to get in. The hotel itself was near everywhere we wanted to go, including the University and SAIT and Mount Royal. Although it can be tricky to get to the hotel sometimes, Once we knew what we were looking for, it was not an issue. Happy to stay here again. Staff were very helpful.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Roland R, Thank you for taking the time to review your stay with us. We appreciate all your wonderful comments regarding our recent renovations and upgrades. I am glad you and your family enjoyed your stay and the location and amenities worked well for you. we look forward to your next stay with us. Linda I

"Too noisy"

3
13/11/2017

Although the hotel offers great options such as a free hot breakfast buffet and free underground parking, the courtyard is very noisy and depending on where you are located in the hotel and who is staying there, the open swimming pool can be a source of great noise into late at night.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear 249jeannef, Thank you for your feedback on your stay with us. We appreciate you taking the time to review your stay. Safe travels! Linda I

"Top Notch"

5
13/11/2017

Relaxing and high quality hotel stay for the entire family. Kids to seniors had a great stay. Decor and comfort made the stay peaceful and by far the best hotel breakfast. Easy access to Foothills Hospital, City Center and Trans Canada. Exceptional stay for the price point.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Tamara M, Thank you for taking the time to review your stay with us. I appreciate all your great feedback. I am glad you loved the breakfast and you whole family enjoyed their stay! We look forward to welcoming you back soon! Linda I

"Absolutely Horrific experience! "

1
11/11/2017

The hotel is a wide open concept with the pool and lounge and banquet halls in the centre of the building. If you are looking for a quiet, peaceful stay, DO NOT BOOK HERE!! On the Saturday night of our stay, a dance party was booked in one of the halls and we were blessed to listen to thumping music all night. Of course, complaints fell on deaf ears and conveniently there was no manager on duty all night. Poor management, over priced, garbage hotel. I will never stay here again.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Heather M, Thank you for your review of your stay with us. We appreciate all your feedback as it is through your feedback we are able to improve. I am sorry that your second night stay was not enjoyable. Linda I

"Excellent"

5
11/11/2017

Excellent staff & the Breakfast was extremely good. I would recommend this hotel to anyone. Good location and easy to work with the staff when it comes to have any type of special needs. They are very accommodating.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Jim M, Thank you for your wonderful compliments on your stay here at the hotel. I am happy to hear your stay was wonderful. We appreciate the feedback on our staff as they are our greatest asset ! We look forward to your next stay. Linda I

"Great value for money."

4
09/11/2017

Newly renovated, this hotel really caters to the guest. Clean with an excellent restaurant and bar right in the hotel. I did not use the gym or pool but given the rest of the hotel, I'm sure they would match for cleanliness. It also has a little tuck shop off the front desk that carries any incidentals that might have been forgotten at home or that you need to replace (toothpaste, razors, hairspray etc. It's open 24/7.

"Last minute fun"

4
08/11/2017

Came up to Calgary for a Dr appt and the weather forced us to stay over night. I did not need to prebook. I just walked in to the Best Western Village Park inn. The staff are always warm and friendly.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Sue G, Thank you being a loyal guest at our hotel. I am glad we are able to accomodate you for your medical stays. Thank you for your wonderful comments on our staff. We look forward to your next visit. Safe travels! Linda I

"Great Value, Great Staff"

5
08/11/2017

This hotel if great! It is clean and the staff are very friendly and very helpful! We stay here every time we come to Calgary. The free breakfast is amazing and the rooms are very clean. We recommend this hotel to all of our friendly traveling to Alberta

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Stacey C, First and foremost thank you for being a loyal guest at our hotel. I am pleased to hear you enjoy your stay everytime you visit us. Thank you for your compliments on our breakfast we are happy you enjoy! We look forward to welcoming you back soon! Linda I

"Great Customer Service and Rooms"

4
07/11/2017

There was about 300 people coming for a 30 year reunion. I know not everyone stayed there, but the check in and check out was very streamlined and organized. Was pleasantly surprised at the upgrades to the rooms. The rooms were spacious, clean and up to date. All staff was friendly and helpful that I spoke with. A little disappointed in the breakfast bar. No bacon, small glasses and a bit of a wait for them to top up empty items. Would not be the deal breaker though. Will stay there again if ever back in Calgary.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Suzycabo, Thank you for your great feedback on your stay with us. I am glad our servcies pleased you and everything went well. Thank you for the compliments on our recently renovated rooms, I am happy you liked them. We look forward to your next visit to our hotel. Linda I

"Vacation "

5
07/11/2017

Happy 5 star stay! Excellent service! Great sleep! Beds are wonderful! People are great! Easy location to anywhere in Calgary! Breakfast is always great! Lots to choose from. Swimming pool plus hot tub. A lounge and dinning room if you want to eat in. As I said great place to stay!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Valerie T, Thank you for your wonderful feedback no your stay with us. I appreciate all your positive comments and am happy to know your stay was enjoyable. We look forward to welcoming you back soon! Safe travels! Linda I

"Best hotel stay in ages!"

5
01/11/2017

Great hotel, as all Best Westerns are. But this one tops the list. Hotel staff where extremely courteous, and they had better variety at breakfast than any other Best Western I've been to. The Pool is very cool, and free underground parking was fantastic.

"Medical"

5
27/10/2017

This hotel provides a quiet, comfortable relaxing stay for anyone, and is especially comfortable to those needing to be near the Foothills Hospital. There is a special rate for guests needing a stay near the hospital. I imagine this would be a great place for everyone needing accommodations near the University

"Fantastic"

5
27/10/2017

Excellent place. Completely remodeled. Friendly staff. Very comfortable rooms. Continental breakfast is 1st class and fresh with hot buffet. Lounge and restaurant is welcoming with excellent food. Highly recommend.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Scott, Thanks so much for your great review and feedback on your stay with us.I am so happy that you enjoyed your stay,hopefully you were able to enjoy our pool and hot tub as well.We look forward to your next visit and welcoming you back! Linda I

"Awesome facilities"

5
23/10/2017

Very unique hotel with a great retro feel. Staff, rooms and amenities all excellent. Access to hotel is a little difficult and tricky at first and lived the fact we had free underground parking. Would definitely recommend this hotel to friends, family and groups to hold their functions. Thanks for your hospitality.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear joannebG9341LU, Thank you so much for your wonderful feedback of our hotel! I am happy that you loved the decor and atmosphere of our hotel. Hopefull you enjoyed our great complimentary breakfast buffet as well. We look forward to welocoming you back soon! Linda I

"This is s "Wow" hotel"

4
22/10/2017

First, the people: Michael and Lovelein on check in/out. High-end professional. Thank you. Milena and Stephen in the breakfast room: so well managed and clean. Nothing spectacular about the food, but this is a vote for them (and another man, I didn't get his name). Big and spacious. A great place to start the day. The facility is tremendous. Will stay there next time if we can't find something cheaper. Kind of expensive: $157 with taxes per night for a couple. Quite the experience. A negative: this place allows smokers (a.k.a. losers) to do their pollution right outside the front door. So you have to walk through a cloud of someone's else's stupid poison to get in and out. That stinks in more way than one. Will influence our decision to return.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Grimshaw A, Thank you so much for your great feedback on your stay with us. We are glad you enjoyed our staff and our hotel! We look forward to welcoming you back soon. Safe travels! Linda I

"Would stay again"

4
22/10/2017

The hotel design is very cool. The room was comfortable. Staff was friendly and professional. The food was good but a little expensive. It being right across the street from McMahon Stadium is perfect. Easy walk across the pedestrian bridge and you're there.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Tracy M, Thank you for your compliments On your stay with us. I am glad you enjoyed your stay and the location worked well for you. We look forward to your next stay with us. LInda i

"Great hotelfkr"

4
22/10/2017

Super bed, awesome breakfast and great bar. Easy walking distance to McMahon Stadium too. Well stocked with bathroom amenities. Overall great experience from pool to check in to check out. Good restaurants nearby too.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear 430murraym, Thank you for taking the time to reveiw your stay with us. I am happy to hear you had a great experience staying here. Thank you for all your compliments. We look forward to welcoming you back soon. Safe travels! Linda I

"enjoyed stay"

4
20/10/2017

clean and welcoming - the hot tub and pool were refreshing the staff was helpful and pleasant - the shower didn't have a long enough curtain but our room was changed without concern I would stay again

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear jean2010116, Thank you for your great feedback on your stay at our hotel! We appreciate your great compliments on our staff as well. Hopefully you will be back to visit soon! Linda I

"Kind of losing their way"

2
12/10/2017

this is supposed to be a really good hotel, and we have stayed there many times over the years. Now they are cheaping out most things. The shampoo and soaps are in dispensers on the wall, and poor quality, the breakfast was subpar. The check out they got our bill incorrect after we tried to correct it on check in. the staff was okay. The dinner in their restaurant was lacking.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Blair P, Thank you for your feedback on your stay with us. I am sorry you did not enjoy your stay as the hotel has completed many renovations and upgrades in order to improve the guest's stay. We have done many changes and additons to the complimentary breakfast buffet in order for all guest's to have a selection to enjoy. We appreciate your feedback regarding the soap dispensers many guests really enjoy the quality of the soap we now provide. I again apologize for your experience. If you would like to discuss further please contact the hotel directly. Linda I

"Great Family Trip"

4
10/10/2017

We planned a Thanksgiving Family gathering in Calgary. The hotel was exceptional. Super clean rooms, cozy, comfy beds and lots of pillows. The breakfast choices were amazing! Staff were courteous an helpful. The pool and hot tub were super clean. Free underground parking. The only negative was the noise in the morning with the pool being in the courtyard....but it was just kids having fun. I would definitely recommend the hotel and will stay here again.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Donna M, Thank you so much for your great feedback of your stay with us. I am glad the hotel worked well for your family gathering ! I am also happy you enjoyed our breakfast and all of its selections. We look forward to your next visit with us. Linda I

"Great staff and food...lousy design of bathrooms"

3
09/10/2017

We stayed in two rooms that looked promising from an accessible perspective. WRONG! It was impossible to get a walker into the bathrooms never mind a wheelchair. I expected better from an international chain.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Oliviq, Thank you for your valuable feedback on your stay with us.We appreciate your feedback and apolgize for the issues caused during your stay. Thank you again for your feedback. Linda I

"Enjoyed Our Stay"

5
07/10/2017

We were there from Sept 28th till Oct 2nd, for our goddaughter's wedding, we flew in from Toronto. We had made reservations ahead of time, in a block for the wedding guests, the check in and check out, went smoothly. We had three nights at the wedding rate, and another night afterward, had to have new keys for fourth night. The breakfast was included, good variety, from cold and hot cereal, eggs, bacon, sausage, make your own waffles, etc open from 6:30-10.00 AM. Coffee maker in room, they had coffee in the lobby in the morning, lovely to sit with it, in front of fireplace. Ample and good quality amenities in the room, bed comfortable, desk, chair, coffee table, sofa in room, used the safe. The desk staff, Joseph being one, and sorry can't remember the ladies name or the gentleman that checked us on Monday, all very helpful and friendly. Socrates in the bar lounge, was great, especially if there was a large group of us, and many different selections. Our only suggestion would be a double sided mirror in the bathroom for men shaving and women doing their makeup, and brighter lighting in the main area. We enjoyed our stay and would return if ever back to Calgary!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear HotMamaGee, Thank you so much for your feedback on your stay with us. I am happy you enjoyed our hotel and all its ammenities. We appreciate all your great feedback on our staff as well.We look forward to welocoming you back soon. Safe travels! Linda I

"EXCELLENT SERVICES"

5
07/10/2017

I went to the hotel just for one night, and during this day the attention was excellent. The room was comfortable, the temperature was fantastic. The service at the front desk was fantastic. They always tried to help. About the restaurant, the dinner was fantastic, exactly how I asked. And the breakfast was very good. The only thing was, in my opinion, they will need to provide a little more orientation to the guest, indicating how the breakfast distribution is, especially if you visit the hotel for the first time.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear elbersp, Thank you for taking the time to review your stay with us. I am so thrilled you enjoyed the staff and the servcie they provided. We look forward to your next visit with us. Safe travels! Linda I

"Great Place to Stay"

5
05/10/2017

My wife and I traveled up from Colorado specifically to see Banff N.P. and we stayed here at this hotel. The staff were very friendly, the room (2 queen beds) was very reasonably priced, absolutely incredible, spacious, and had a view of downtown Calgary. The breakfast every morning was one of the best we've every had with plenty of choices to choose from. The location was incredible with access to Calgary 1 which we drove daily to the park for a week, and to the local grocery stores. We will definitely stay here again when we go back!

"Storm Stayed (Roads Closed)"

5
05/10/2017

This Best Western is great. The staff were very friendly. In fact when going for dinner, the hostess in the restaurant acknowledged us as having been there before and welcomed us. The hotel is clean and tidy. The rooms are clean and tidy. Beds were comfortable to sleep on. Breakfast was well laid out and good variety to choose from. No Complaints..

"I'd return to this Hotek"

4
04/10/2017

We stayed 4 nights at Best Western Village Park Inn, when we were in town for our daughter's wedding. We found the hotel, clean, comfortable, and easy to access. Our biggest issue was the door that lead to the outside hall. The wind howled through it. Had the weather not turned so cold we'd not have noticed. All rooms are centred on the inside area, and sound travels. Even though we were on the top floor, every morning I was awakened by a young child crying in the breakfast area. I did not complain, as it was 7:30, but beware that every noise seemed to travel up. .

"Great location and service"

5
03/10/2017

I really like this hotel. The rooms are great and the beds are the best!. Best Night's sleep in a hotel in a long time. The staff are terrific. Friendly, accommodating., I was there for a conference and everything was well done.

"comments"

5
03/10/2017

Very good hotel. Pleasant staff and the breakfast served is the best we have experienced in a hotel It is very convenient with an ideal location. Staff members make every effort to full fill requests and show patience in doing so. Would appreciate though if morning newspapers were more available. All n' all....this is our hotel when we are in Calgary

"Nicely updated"

4
25/09/2017

Our room was comfortable with newer furniture including a very comfortable bed. Although this was an older hotel, their interior remodel is very nice and everything was nicer than I expected. Breakfast was good, not great (odd sausage served), and although it was provided within their spacious restaurant, the waffles were still offered via the annoying make-it-yourself system. I would stay here again.

"Family trip"

4
24/09/2017

Hotel right across the street from the Football stadium! Made it super easy to get to and from. Even though our team lost! Best Western Plus Village Park Inn is a very nice hotel will stay there again!

"Very decent for the price "

4
24/09/2017

Stayed for 2 nights for a work conference that was being hosted here and it was very acceptable, especially taking into account the prices of hotels in Calgary. I got a double queen room on the 4th floor. There are 5 floors in the building overlooking the pool, restaurant and bar in the centre. The room was large and clean. The air conditioning was not too loud but consistently colder than what the thermostat said it was. The only complaint I have is there is a door in the room that leads to a back corridor. It is locked but the window also overlooks the back corridor. There were sheer curtain over the window but the side curtains would not close nor were there top or side blinds/curtains that I could pull down (and I definitely looked everywhere). So that meant anyone could look into the room and watch what was going on. Which was creepy when you're sleeping or changing. Otherwise, parking above ground is free while parking underground is $10 per night. Breakfast was included in the room price and it was very decent - both hot and continental.

"Review"

2
19/09/2017

Be aware you will be charged a Destination Marketing Fee without being informed about it. Beds were uncomfortable, rooms have very poor lighting as does the breakfast area. Close to McMann stadium and Foothills Hospital.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear shirleyd129, Thank you for your feedback on your recent stay with us. We appreciate all feedback from our guests. Thank you for your feedback on the Destination Marketing Fee I am sorry you were unaware of this fee but we do list this information on our website. Again thank you for your feedback. Safe travels! Linda I

"A Great place to stay"

5
18/09/2017

This is a great place to stay, from the first minute we walked in the staff were terrific from the front desk to the cleaners everyone was friendly, the complimentary breakfast was really good and having a restaurant on site made it easy for a night time meal, the menu was good and the prices were reasonable, the underground carpark was easy to park in.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Ken N Chris S, Thank you for taking the time to review your stay with us. I am so happ to hear your fellt welcome and special when you arrived . Every guest is special to us and we take pride in making your stay a great one. We appreciate your feedback. Safe travels! Linda I

"Very impressive and well run hotel"

5
18/09/2017

My first visit to the Village Park Inn, stayed 4 nights and was very impressed with the hotel, staff and pretty much everything. The complimentary breakfast is on of the best I have experienced in any "breakfast included" establishment....Real food. Rooms are large and very clean, staff are all helpful and nothing seems to be a problem. BW members get secure underground parking. Rates are very competitive and would recommend to anyone and will stay on the next trip to Calgary.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Edward C, Thank you so much for all your wonderful feedback on your stay with us. I am glad your first stay was wonderful and thank you for your recommendations to others! We look forward to your return visit! Linda I

"Fantastic Stay"

5
18/09/2017

This hotel is great. We have stayed there 3 times in the past 6 months as we were in Calgary for a series of medical procedures. The location is close to Foothills Hospital, Alberta Children's Hospital and The Fertility Clinic. It is across the street from the Stadium too. The staff are really friendly, the breakfast is great and the bar and restaurant are really good. I would stay again, for sure. I would recommend calling the hotel to make reservations as I found that I saved a ton of money from the first time I booked on-line through a travel website. Almost cut it in half. And the beds are so comfortable!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear jodyp901, Thank you so much for your great feedback on your stays with us and thank you for your loyalty. I am happy to hear you like and enjoyed our hotel the rooms and food as well. We look forward to welocoming you back soon! Linda I

"Nice hotel"

4
18/09/2017

This was a comfortable place to stay. Convenient to the football stadium, not a bad cab ride to downtown. Compared to the other hotels around it, it seemed more expensive but I didn't stay at the others either as they were full.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear allancH3377BT, Thank you for your review on your stay with us. I am happy to hear your stay was comfortable and you found the location convenient for you. Hopefully you will visit us again soon. Linda I

"Excellent Hotel"

5
14/09/2017

Hotel renovation is nicely done. We really appreciate it. Great location for visiting University of Calgary, of which I am an alumni. It was fun hearing the announcer at the stadium. Go Dino's!!!!!!!!!!!

"super breakfast included"

5
13/09/2017

such a great location. good restaurant on premises where they serve complimentary breakfast with all the trimmings. rooms are newy renovated. We stay on the first floor so as close access to the restaurant and elevator to underground parking which is also complimentary. Staff so friendy and helpful.. Lots of people stay here when needing to be at the Foothills hospital. LRT a block away to be downtown in minutes.

"always feel welcome"

5
13/09/2017

staff is always awesome,since the reno, rooms are great breakfast always good, have"t stay there for awhile, and some of the staff remember me.what more can I say, great place to stay.running out of words, but I will say the beds were clean, washroom were clean.and it was close to the hospital for us.

"Good Hotel For The Price"

4
12/09/2017

Very clean and comfortable room. Hotel staff very friendly and helpful. Pool was small but clean. Food in restaurant good and wait staff friendly Would recommend this hotel for the price and location.

"Excellent lodging offering all a traveler needs"

4
11/09/2017

This is one of the better BW+ hotels we've stayed at. Located close to Rt. 1. The accommodations are modern and stylish, the indoor pool is well maintained, the beds are very comfortable, underground parking provides security, and the restaurant in the hotel offers very good meals. Definitely worth a stay.

"clean and comfortable"

3
05/09/2017

Comfortable and clean, suite was equipped with Jacuzzi tub. The bar/restaurant had really good food and fun and friendly service. The chlorine smell from the pool was so strong we elected not to eat there again. Staff was very professional. I thought $450 a night was a little pricey, even though the room was lovely.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Deborah H, Thank you for your feedback on your stay with us. I am glad you enjoyed our newly renovated jacuzzi suite. Thank you for your compliments on our great lounge staff. We truly apprecaite your feedback. Hopefully you will visit again soon. Linda I

"Beautiful hotel"

5
04/09/2017

This was our first time in Calgary, hotel was beautiful pool was great! Small amount of noise from pool, but it was quiet by quiet time so no complaints from us! Great to hear people having fun! Breakfast was amazing and included in your stay. Room was clean, hotel in a whole was very clean from what I could see. Reception was very accommodating and professional. We enjoyed our 3 night stay.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear 681carissam, Thank you so much for your great feedback on your stay with us. I am happy to hear you enjoyed your stay.We look forward to welcoming you back soon. Safe travels! Linda I

"Great Servcie"

5
30/08/2017

The staff are always great and it is good value for the money. The breakfast is excellent in both quality and selection. The location is excellent for events in the city or just stopping over. I highly recommend it.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear 449barryk, Thank you for being a loyal guest at our hotel. We appreciate your great feedback. Thank you for your recommendations of the hotel. We look foward to welcoming you back soon. Linda Ife

"Convenient and friendly"

5
30/08/2017

This was an excellent place to stay when we had a family member in Foothills Hospital. The location was so convenient and we were able to walk to the hospital some days. Staff were very professional, polite, and helpful.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear FJM62, Thank you so much for your feedback on your stay with us. I am happy to hear we were convenient during your hospital stay. We look forward to your next stay for a relaxing visit. Linda Ife

"Great place!"

5
30/08/2017

Loved the updated rooms. The bed and pillows were amazing. Super clean, comfortable and well maintained. Great breakfast selection. Friendly staff. The outside of the building is quite dated but the did a beautiful job inside. My only "issue" was the pool. He only issue having it located where it was is that it didn't have any showers or bathrooms so you would have to come dripping wet from your room to the pool (if you rinse off first and most had not) and then run to your room if you needed to go to the washroom. Other then that querk everything was great!! Thanks!!!!!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear joyh449, Thank you for taking the time to reveiw your stay with us.I am happy to hear you enjoyed your stay.Thank you for your great compliments on our recent renovations! We look forward to your next visit with us. Linda Ife

"Best Hotel Experience I've ever had"

5
30/08/2017

The staff and management are to be complimented on completely understanding the concept of customer service. They all made us feel like home. Food was amazing for breakfast and restaurant. Underground parking wasn't an extra fee. I will definately be staying there again in my next visit to Calgary.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear R3547PNmichaeld, Thank you so much for your wonderful reveiw of your stay with us. I am happy to hear we meet and exceeded your expectations! Thank you for your compliments on the food in the restaurant. We look forward to welcoming you back soon. Linda Ife

"Perfect for family travellers"

4
29/08/2017

This hotel has a very good location and has wonderful amenities for the family. Hotel is clean, has fast internet service and is in close proximity to downtown area. I would highly recommend this branch.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Joannedlc, Thank you for taking the time to review your stay with us. I am glad the hotel was a great place for you and your family to stay. Hopefully you will stay with us again soon! Linda I

"Quiet room but it ends there."

2
24/08/2017

First of all--this hotel is very over-priced for what you get. The housekeeping wasn't on the ball. I requested "late morning" room cleaning service on the card and both days I had to go and find the person that was supposed to do our room---- in the afternoon.---YES, the tag was on the door with the instructions and preferred time.--- The second morning there were no amenities left in the bathroom and I requested a couple of extra regular coffee and all she left was decaf. I had to go and find someone to get these things. I didn't eat the "free" breakfast the first morning but my wife tried it and the "breakfast bar" food was cold and also, I don't eat at ANY buffet where kids are allowed to dig into the food with their fingers. We ordered breakfast from the menu the second morning and didn't get what we ordered, after waiting about a half an hour, and they had the nerve to charge us $7,00 for 2 VERY SMALL (4oz) glasses of juice. We ate breakfast at "Denny's" down the street the next morning. Dinner the first night was also NOT impressive and WAY WAY over priced for what you got. I ordered a medium rare steak and it was cooked ok but tough and cold. The veggies were almost raw and cold. My wife's chicken was barley warm also and tasteless. I discussed this with the waitress and she said--"Oh, I'm very sorry" and then she left. The bill was over $80.00 which was WAY more than the meal was worth. The lounge needs a good cleaning also. There was dust so thick on the ledge beside our table that you could see were some had been brushed off. I also showed this to the waitress and she laughed and said "I KNOW" The ONLY good thing about our stay was, the room was clean and quiet and the check in and check out staff were great. We will NEVER be back here again and WOULD NOT recommend this place to anyone

"Nice atmosphere but very poor service"

2
24/08/2017

Staff was unfriendly and unwilling to be helpful. Breakfast was a frustrating experience with slow line ups, late check out was inconvenient. Hotel atmosphere was nice, price was very good. All of the disappointments could have been erased by there being friendly staff.

"Very impressed with this hotel!"

5
23/08/2017

Never been to this one before - we usually stay at the Premiere one on the North side of Calgary. However this one gives it a run for the money. Great rooms, a very nice pool area, SUPERB breakfast bar and nice and quiet. Easy to find too - although can be tough to get to if you are not reading your map properly! We ate in the restaurant the night we got there - not something we normally do but the prices weren't bad and the food was really good. WE WILL come back here again!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Jason W, Thank you so much for your great feedback on your stay with us. I am happy to hear you really enjoyed your first visit here! Hopefully you will visit us again soon. Thanks again for your great compliments on our hotel. Safe travels! Linda I

"Consistently excellent"

5
23/08/2017

Clean, comfy beds, good food in the restaurant and lounge, good variety with the included breakfast, and helpful staff. I always stay here when I am in town unless they are full. Some thought has been put into the breakfast layout since I was last there, alleviating some of the log jams. Over the years I have also noticed that they are now catering to those with dietary restrictions such as lactose intolerance (almond milk readily available) and gluten sensitivity (rice cereal, etc).

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear sherryb905, Thank you for being a loyal guest of our hotel. We sincerely appreciate your feedback on the changes and improvements we have made. We look forward to welcoming you back soon. Linda I

"Great Stay"

5
23/08/2017

Close to U of Calgary (where i had a conference to attend) and to CTrain station to go to Downtown. Staff are very friendly and professional. Great breakfast. Thank you, Mr. Khalila, Mr. de la Cruz, and restaurant server Steve. You all made our stay so enjoyable!!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear 877yukiea, Thank you so much for your feedback on your stay with us. I appreciate all your positive feedback on our staff and management as they are our greatest asset! We look forward to welcoming you back soon! Linda I

"Best place for stay in Calgary "

5
17/08/2017

The staff were very nice and polite. The breakfast was perfect and delicious. Mesmerzing environment. I will never forget their hospitality and recommed to all turrists going to this wonderful hotel. It feels quite like home and all of this for a reasonable price.

"Spectacular"

4
16/08/2017

Stayed here on our motorcycle trip through western Canada. We stayed at BW's most of the time and this was by far the best one. Great architecture, great room and the best breakfast. The only issue I had was it's a little hard to find. The GPS was not helpful either.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear GerryandElaine50, Thank you so much for your loyalty to the Best Western brand. I sincerely appreciate your feedback and compliments on your stay with us. I hope you had a beautiful trip and enjoyed our beautiful country. We look forward to your next visit. Safe travels! Linda I

"Great value; Excellent experience"

5
16/08/2017

We always stay at this hotel when in Calgary. It is consistent in the excellent level of service. A bonus: All staff members are friendly and make us feel right at home. The breakfast buffet is a highlight...something for everyone!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear lloydm832, Thank you for your wonderful feedback on your stays with us but most of all thank you for your loyalty to our hotel. I am glad you feel welcomed and at home here as each guest is special and important to us. We look forward to welcoming you back soon. Linda I

"Great stay"

4
15/08/2017

Stayed at the hotel to go to a concert. Room was clean and hotel was clean. Giving 4 stars because room service food wasn't the best was very over priced we could have gone to McDonalds for a quarter of the price and it would have been better.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Kristina, Thank you so much for taking the time to reveiw your stay with us. I am glad you enjoyed the room and the cleanliness of our hotel. Thank you for your feedback on your room service as it is through your feedback we are able to improve. We hope you will stay with us again soon. Linda I

"Best Best Western"

5
14/08/2017

This hotel is the nicest hotel we've stayed at in Canada. The open atrium with the pool in the middle and the rooms around it is just lovely. Makes you feel like you are staying in a tropical resort. The complementary breakfast was like eating at the fancy buffet. There was eggs, bacon hashbrowns, toast, waffles, fresh fruit, yogurt, cereal. Not your typical continental breakfast. We will definitely stay there again on future trips to Calgary.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear andreasI2554EN, Thank you so much for your compliments on your stay here at the hotel. I am so happy you enjoyed your stay and it felt like a tropical destination for you! We look forward to your next visit. Linda I

"great sleep fantastic free breakfast"

4
09/08/2017

great West end location. nicely renovated hotel, I stayed here as a teenager 38 or so years ago. Free breakfast was a nice change from the usual, was quite simple but beside the scrambled eggs they had shredded cheese, tomatoes, peppers and salsa to add to eggs to liven them up.

"Modern hotel with fair prices"

4
09/08/2017

The best western is a modern hotel. Everything is clean, the service is good and the rooms are comfortable. Breakfast is included and very good too. The room prices are fair. The only reason why not five stars is, that the hotel is not very central - you need round about 15 minutes into downtown by car.

"Great value"

5
09/08/2017

Hotel was clean, modern and affordable. Bed was comfortable, room was quiet and breakfast was plentiful. We experienced no problems whatsoever and were very impressed with our stay. Highly recommend to others. Only downfall is rooms hold maximum of 4 people.

"Excellent family stay!"

5
08/08/2017

Stayed in many times over the past 15 years (yes 15!) and it continues to impress. We stay at hotels with free breakfast all the time and this one is by far the best simply because of real eggs. Great gym, always clean.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear jamesrobert2017, First and foremost I would like to thank you for your loyalty to our hotel. I am so happy to hear we have been your hotel of choice for the last 15 years! I am happy to hear you enjoy your stay every time you come. Thank you for your feedback and for being a loyal guest of our hotel. Linda I

"Quite impressed"

4
06/08/2017

Haven't stayed there fir many years. Was quite impressed with the new renovations and the rooms were nice!! Breakfast was very good with many selections. Overall a great hotel fir the price and location!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Crystal S, Thank you so much for your feedback on your stay with us. I am happy to hear you enjoyed our renovations! We hope you will stay with us again soon. Linda I

"It was a perfect location for our needs."

5
02/08/2017

Very nice place to stay. Nice updates, great breakfast, and very clean. All the staff were great! FYI ...The underground parking can only accommodate vehicles under six feet high, vehicle taller than that have to park around the peripheral of the hotel. The pool noises carry throughout the hotel, as all room doors open to the courtyard where the pool is.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear tanyabG1747IY, Thank you for taking the time to give your feedback on your stay with us. I am glad to hear you enjoyed your stay. Thank you for your compliments on our staff as they are our biggest asset. We hope you will come and stay with us again soon. Linda I

"Great Place to Stay"

5
02/08/2017

Really enjoy the Best Western Plus Village Park Inn in Calgary. I have stayed here many times and am never disappointed.Staff is very friendly and welcoming. The rooms are well decorated and awesome beds. The free breakfast provided rivals any restaurant for good breakfast food. Nice pool and Jacuzzi as well the fitness room is well appointed. Will come back again and again.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Jeff, Thank you for being a loyal guest at our hotel. I am glad you enjoy every time you stay. I am happy to hear you always feel welcomed here. We look forward to your next stay and welcoming you back. Take care Linda I

"VERY GOOD PLACE TO STAY"

5
02/08/2017

This was one of the best hotels i have stayed in over the years. Very clean, staff excellent ,parking was great,food great. Best location for Stadium and to get around. Has a great open area in the middle of hotel and looks great. pool looks great.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear M1286UYdanielr, Thank you so much for your wonderful comments on your stay with us. I am glad you were satisfied with the staff and our great menu in the restaurant. Hopefully you will us again soon. Linda I

"Stayed for wedding"

4
01/08/2017

Older hotel, but well maintained, rooms are a good size, nice beds, bathrooms a bit small, great breakfast included. not your usual budget breakfast. WiFi was good. nie banquet rooms and Gym. Swimming pool looked good - I didn't go but kids in our group did

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear F378LOwilliamt, Thank you for your feedback on your stay with us. I am happy to hear everything was satisfactory for you. Hopefully you enjoyed your function as well. Thanks for the compliments and we look froward to welcoming you back soon! Linda I

"Very Satisfied - Happy, even"

5
01/08/2017

Excellent price, excellent service, underground parking, perfect location for us. We were dealing with an issue with bikes when we thought the truck might be too tall (it wasn't) and the staff were very helpful.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear NervousTraveller2014, Thank you for your feedback on your stay with us. I am glad you had a great stay and everything worked out with your vehicle. I am especially happy to hear the staff were great and made you feel welcome. Take care and safe travels! Linda I

"Excellent Hotel"

5
26/07/2017

Excellent breakfasts. General Manager was most helpful. He supplied a wheelchair that he actually pushed it for us to the C train in Calgary so he could return it to the hotel as we got on the train . WE would be so happy to stay there again and we appreciate all he did to help us.

"Lots of lipstick and mascara"

3
21/07/2017

Our first stay overall was disappointing. Not sure I would stay here again. Started out on the wrong foot when we went to check in at 3:25 after being told our room would be ready at 3:00 and it still wasn't. Front desk had to change us to a different room. Lobby and restaurant are clean and modern but that's where it stops. Rooms are somewhat renovated but still have old carpet which is disgusting. Smells of mold, mildew and fluids. Keep your socks on. Bathroom door had a hole in it, exhaust vent was hanging off the ceiling and there were spit marks on the nightstand and headboard. Housekeeping didn't change our sheets once in a whole week and didn't clean the room very well. We needed a cot for our first night (Sunday) since a friend that was travelling to Calgary with us couldn't be picked up by her aunt due to car trouble. We called down to the front desk and were given the run around since housekeeping was gone for the day and they usually deal with that. We finally got the cot. On Monday we called the front desk to say we were done with the cot but no one picked it up and we were charged the entire week for it. Wifi was decent when you were connected. You would have to constantly redo the connection and accept the terms and conditions several times a day. On the plus side, the breakfast was great. Many hot choices and variety. Underground parking was nice and convenient. Beds and pillows were comfortable.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear norclo, Thank you for your feedback on your stay with us. I apolgize for the cleaning issues you experienced during your stay and will follow up with the appropiate staff. I am happy to hear you enjoyed your breakfast and the underground parking was a plus for you. Again I do appreciate your feedback and do hope you will visit us again. Linda I

"Excellent service and extremely clean room"

4
20/07/2017

The receptionists at the front desk are so helpful and enthusiastic. They met every request I made, so my son with asthma was in a great condition during the 2-day stay in this hotel. Besides, the location is also excellent. With only 5 minute walk to the city train station, it's really convenient for us to reach any place we want.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear hanweichen7, Thank you so much for all your compliments on our hotel. I am very happy to hear the desk staff were able to meet all your needs. I am so happy the hotle was able to help provide your son with a great stay. We look forward to your next visit with us. Linda I

"Disappointing"

3
19/07/2017

The complimentary breakfast was excellent, but the room had a very strange odor upon our arrival. A problem with a key, plus small portions and poor quality food at dinner, and then a language barrier with the server, made our stay a one-and-only time at this hotel for us.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear rodm198, Thank you for your feedback on your stay with us. I apologize for the issues experienced during your stay. I wish you would have contacted the desk regarding your room as we could have fixed the issues before you checked out. We at the Best Western have a service promise, if something is not to your expectations please let us know so we can make it right. Thank you again for your feedback. Linda I

"BW CALGARY"

3
17/07/2017

nice hotel, good location, most of the staff doesn't speak english so hard to order food, check in and out ect. heard the front counter checkin desk get mad at a customer because the customer told the clerk he couldn't understand him and the clerk got angry and said his english was perfect. i couldn't underastand him either.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Morgan G, Thank you for your feedback on your stay with us. We appreciate your comments as it is through them that we are able to improve. Safe travels!

"Great location"

5
14/07/2017

This was our first time visiting Calgary and this hotel was easy to get to and less then 5 minute walk to the c train which was very user friendly..Hotel is very clean, awesome breakfast with lost of selection. Under ground parking was also a great feature.. Staff were all very helpful..

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Sandra R, Thanks so much for taking the time to review your stay with us. I am glad you enjoyed your stay. It sounds like you were able to enjoy our breakfast as well. Thanks again for your feedback. Linda I

"Convenient Location, Clean, good on-site bar and restaurant. Full breakfast . Underground parking."

4
13/07/2017

Good location to access downtown with use of light rapid transit train. Rooms clean and up to date. Decent restaurant on-site. Secure underground parking at no additional cost. Lots of good reasons to stay here.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear robontherun, Thank you for taking the time to review your stay. I am so happy to hear you enjoyed your stay and that you were able to enjoy the amenities of our hotel. We look forward to your next visit. Linda I

"Great Staff"

5
12/07/2017

This hotel has fantastic staff who make you feel at home. I really appreciated how kind and helpful they all were, and this was during Stampede Week. Everyone we encountered was helpful, kind and very respectful. It's a place I would stay at again.

"Very nice property"

5
10/07/2017

We enjoyed several nights here while touring in the area and driving primarily north to Banff and national parks. The complementary breakfast was the best I've ever seen with many options well presented. The beds were incredible and the room was very nice. The pool and hot tub were always clean/tidy and well stocked with towels. I'd stay again in a heartbeat.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear lanorah2017, Thank you for taking the time to reveiw your stay with us. I am so glad you enjoyed your stay! Thank you for your compliments on our breakfast , we try to make it enjoyable for all guests staying with us. We look forward to welcoming you back soon! Linda I

"Always impressed with room and service"

5
10/07/2017

Always impressed with room and service. Checking in and out is always easy and fast. The service in the restaurant was excellent however the food was cold. The staff passed along our concerns to the chef who in turn corrected the problem.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Michelle L, Thank you for your review of your stays with us. Also we would like to thank you for being a loyal guest at our hotel. We look forward to your next stay. Linda I

"Great place to stay"

4
08/07/2017

Stayed here four times this spring/summer. My son does athletics and it is right across from the field. Also, not far from the Olympic grounds. Rooms are always clean. Plenty of space for a couple or a family. Buffet breakfast is excellent with plenty of hot and cold choices. The center of the hotel is an open atrium with a pool on one end, lounge in middle and restaurant at other end. If air conditioning not set to keep it can sometimes feel like you are breathing chlorine and it can get overwhelming. Front desk kind act kind of snooty when you ask a question but they do answer whatever you ask for to the best of their ability. Prices can vary week to week so always check when you book. The can differ a fair amount one week to the next . Love the underground parking though I do believe that is only open to Diamond Plus members. Keeps the car cool and safe and always lots of parking down there.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear guest, Thank you for your feedback on your stays with us. I am glad you enjoy the breakfast and all its selection. We look forward to your next stay with us. Safe travels! Linda I

"Excellent!"

5
06/07/2017

Stayed here for 3 nights with my family including young kids. Rooms were large and beds were comfy. Breakfast is amazing and has a lot of variety. Pool is indoor but not heated. Check in was quick and so was check out. Located about 7mins walk to Banff Trail LRT station. Front desk is helpful with directions and ideas on how to plan your day. Would definitely stay here again.

"No disappointments here!"

5
04/07/2017

Loved the courtyard set up of the hotel! All the rooms overlook the main floor where the pool, hot tub and restaurant are! The rooms are clean and very comfortable. There are restaurants within walking distance! The staff were very nice and helpful! Would definately recommend this hotel!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Val H, Thank so much for your feed back on your stay with us. I am glad you enjoyed your stay. We look forward to welocoming you back soon! Linda I

"GREAT PLACE TO STAY!"

5
04/07/2017

The cleanliness, staff, breakfast and overall hotel was awesome! I would recommend to anyone! Check out the packages they offer for the Calgary Zoo and Calaway Park, MUCH worth it! We will definitely be back!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear amandasF8683RL, Thank you so much for your great feedback on your stay with us. I am so happy to hear you enjoyed your stay and was able to take advantage of our great packages. We look forward to your next stay. Linda I

"Not a good stay"

1
03/07/2017

Staff seemed not to car about our concerns / dislikes . They made us feel like our concerns did not matter . We also felt the room for what we paid was not worth it. We have stayed in Best Westerns in other locations and the desk staff and rooms were fantastic

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear jameskQ5593VO, I would like to apologize regarding your feedback on your stay with us. This is not the service we are known to provide. I am sorry you felt the room was not sufficient. Please contact the hotel directly if you would like to discuss further. Thank you again for your feedback. Linda I

"Close proximity to Foothills Hospital"

5
02/07/2017

The purpose for our three-night stay was to be in close proximity to the Foothills Hospital where my wife was a patient for two days. We have not stayed at this hotel for many years, but made the decision to book here because of the "hospital rate" offered to us. The hotel was completely renovated a year ago, and it is lovely. It has a very modern feel and the cleanliness factor is outstanding. The staff was friendly, caring and courteous and did their best to make our stay pleasant. We enjoyed two light suppers in the lounge and the complimentary breakfasts were beautifully presented with the trays well-stocked with fresh food. It was a nice surprise to have the Manager meeting and greeting the hotel guests during the breakfast hours. The room was spacious, the bed comfortable, the lighting adequate and the TV great! The bathroom was a little on the small scale, but it had been upgraded and boasted a modern vanity and sink with beautiful white linens. We will definitely make a return visit.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Harold E, Thank you for your feedback on your stay with us. I am happy to hear the hotel worked well for your visit to the hospital. I am also happy to hear you enjoyed the renovations and the staff were courteous and helpful. We look forward to welcoming you back soon! Linda I

"F Thom"

5
29/06/2017

We had an opportunity to stay at this hotel on a medical visit to Foothils Hosp. This hotel offers an medical visit discount, a great continental breakfast, room was very comfortable and very clean as well was the lobby, restaurant, bar and washroom, we did not visit the pool area but looks inviting. All the staff was very friendly and helpfull. A very nice place too stay, we have no problem recommending this hotel.

"Clean and modern, happy with our stay"

5
27/06/2017

Stayed here recently with our family (including two young kids). We were really impressed - the rooms are well-decorated and clean, the included breakfast was really good (with good selection and quality, and some health options), the on-site parking underground was really nice to have as well. The pool was fun but the drawback here was that it was so cold when you stepped out because it's in the centre (courtyard) area of the hotel. Not a deal breaker, but good to know. Overall, we had a great stay!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Amy1584, Thank you so much for your feedback on your stay with us. i am glad to hear you enjoyed your stay. It sounds like you enjoyed our pool as well. We look forward to your next visit. Linda I

"Great hotel with great proximity to McMahon stadium"

4
26/06/2017

The hotel has been remodelled and furnished very nice. The hotel has a complete offering to meet your expectations. Convenience items are extremely overpriced but proximity to other shopping is available.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Toddodge, Thank you so much for your feedback on your stay with us. I am glad you liked the renovations we have made! We look forward to your stay with us. Safe Travels! Linda I

"Great Place"

5
23/06/2017

Overall, one of the best experiences I've had at a BW. I not only stayed here, but ran an evening event in one of their conference rooms. Great help from the staff, great rooms, breakfast was very good. It looks to be updated recently, done very well. The only downfall would be the parking.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Dan B, Thank you so much for your feedback on your stay with us. I am glad to hear you enjoyed your stay as well that your function went well! thanks again for your compliments and we look forward to seeing you again soon. Linda I

"Always my first choice when I have to stay in Calgary"

5
22/06/2017

Never had bad service here. We stay for mostly medical reasons and rverything meets our needs. The beds are awesome. The food manager always remembers us at breakfast and goes out of his way to make us feel welcome.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear 408crystalk, Thank you for your loyalty to our hotel. I am so happy we are your first choice for a place to stay! I am glad you always feel welcome here! Thank you for your feedback and we look forward to your next visit. Linda I

"Great stay"

5
20/06/2017

We enjoyed our stay here. Great staff. Enjoyed resteraunt and pool as well. Clean and comfortable. Modern rooms. And the underground parking was a plus. The decor inside is great. Totally inpressed. Also has a fantastic breakfast.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Ron S, Thank you so much for your great compliments on your stay with us. We are so happy to hear you enjoyed everything about your stay. We are also happy to hear you enjoyed the breakfast. Hopefully you will come and visit us soon. Linda I

"Nice, comfortable but a tad dark."

4
19/06/2017

Booked a room with two queen beds for my daughters convocation ceremony at the U. of Calgary which was on a Friday. Had booked the from from Thursday to Sunday morning. Arrived Thursday night at around 8:30. The room was very clean and well appointed. It had been updated to include USB plugs in some wall switches and by some lamps allowing for multiple smart devices to be charged. There was a small fridge and microwave that allowed us to put our water bottles in and to warm up any snacks/food that we wanted. The TV had a great selection of regular and specialty channels. It is a great location near the university for when we were dropping our daughter off in September or picking her up in May. Our linings were always fresh and clean upon our return to the room. And our towels were fresh and clean as well. The only issue that was encountered was that of the available counter space for two women to do their makeup and hair. The bathroom was only large enough for one person to be in it at a time. The small alcove right out side had a nice big mirror, but the overhead light was not bright enough. It was only an irritant due to the early start time for the convocation when both were trying to get ready at the same time. We've stayed here a few times before, and the bathroom issue had never surfaced before when there were only two of us in the room. The complimentary breakfast in the morning offered a good selection of both hot food, baked goods, fruits and beverages (coffee, tea,milk & juices). For the amenities that are offered, this has always been a great value for us.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Walter D, Thank you so much for your great feedback of your stay at our hotel. I apologize for the inconvenience of the bathroom size during your stay. Thank you for your compliments on our breakfast we work hard to ensure all guest will enjoy it. We look forward to your return visit. Linda I

"favourable"

5
19/06/2017

......an ideal place to bunk down for a couple of nights......great hospitality, generosity, and opportunity........always when in Calgary.......the atrium is magnificent and magical to match the mountains to the west.......

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear V1525FSdavids Thank you for your great compliments on our hotel. I am so glad you enjoy your stay. Thank you for your loyalty! We look forward to your next visit with us. Linda I

"Nice hotel"

4
18/06/2017

We stayed at this hotel while making a weekend trip to the zoo. The service was excellent and quick. The rooms are big and clean. The complimentary breakfast was one of the best I had ever had. The pool is in a good location.

EKhalila, Front Office Manager at Best Western Plus Village Park Inn, responded to this review
Dear 1234567892017, Thank you for your compliments on our staff during our stay with us!I am glad our hotel was great for your visit to Calgary. Hopefully you enjoyed the zoo as well. Safe travels! Linda I

"Great hotel in great location"

5
13/06/2017

We really enjoyed the excellent service from the staff and the high quality of the guest room and appearance of the hotel. Wonderful lodging for a reasonable price. I would recommend this hotel to anyone.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Brendan H, Thank you so much for your review of our hotel. I am so happy to hear you enjoyed your stay. Thank you for your great feedback on our wonderful staff. We look forward to your next visit. Linda I

"Great Experience"

5
13/06/2017

Overall, the facility is excellent. Super Clean, Awesome staff. Breakfast is excellent. Was with my family and we all enjoyed our stay. The staff really understands what customer service is all about. Kudos to the Management and staff, they really get it.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear X1524XSmichaeld, I am happy to hear you had a wonderful stay with us. Thank you for all your accolades on our staff and mangement. We are very proud of all our employees here at the hotel. Thank you again for your feedback. Linda I

"Great place and accessible"

5
12/06/2017

It was nice and cozy stay..and it's nice to see the staff again,very accommodating and helpful. Thank you for the comfortable stay, Than you to Joseph and Linda and all the staff of best western village park inn calgary, hope to see you again guys!!!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Nard G, Thank you for your feedback on you stay with us. I am so glad you enjoyed your stay and we were happy to welocome you back. We hope to see you again soon! Linda I

"Staff very helpful and professional. Manager very friendly"

5
11/06/2017

I loved my stay, staff we very helpful and paid attention which showed that they cared. The location is close to the CTrain which is very convenient. They don't have a shuttle service to the airport, they add it I think this will attract more people.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear johcD1636RO, We are so pleased to hear all your wonderful comments about your stay here. Our guests are most important and valuable to us! We look forward to your next stay. Linda I

"Nice Hotel In A "Messy" Neighborhood"

4
11/06/2017

Stayed for a week-long conference at this nice hotel. Don't let the surrounding area or exterior of this hotel turn you away. The conference service for technology and food was outstanding. Because of the pool being located central to all the rooms, it can be loud during peak hours. Rooms clean and comfortable. This hotel is a 5 minute walk to Calgary's light rail system, and a 10 minute walk to grocery, restaurants and shopping mall. Breakfast had full complement of food and beverage, and does not seem to be easily overwhelmed with hungry guests.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Douglas W, Thank you for taking the time to review your stay with us. I am glad your stay was great. It sounds like your conference was great as well. I am glad to hear you enjoyed your conference. We look forward to welcoming you back soon. Linda I

"Great Place to Stay!"

5
08/06/2017

We stayed at this hotel for 5 nights. Staff was awesome. Beds are awesome. Breakfast is really awesome! Hotel was very safe and secure. Underground parking is a bonus. Everything is made easy and accessible.

"conference at best western"

4
05/06/2017

comfortable stay, well organised, excellent food., did not have a chance to visit the pool. BEDS ARE COMFORTABLE , The window view is obscured, but overall very good stay for the price paid. I highly recommend it ,

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Suzan S, Thank you for your feedback on your stay with us. I am glad yto hear your stay was enjoyable! It sounds like your conference was great as well. Thank you for all the compliments on our hotel. Safe travels! Linda I

"Calgary"

5
05/06/2017

Great place to stay in Calgary. The service was fantastic The pool was a great temperature, the facility was very clean , couldn't have asked for a better spot and the wine and appy hour on Tuesday evening was a special surprise

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Gail A, Thanks so much for your great review of our hotel!I am glad you enjoyed your stay. I am happy to hear you were able to enjoy our weekly manager's reception for the guest. We look forward to your next stay with us! Linda I

"Gymnastics competition at the university "

5
04/06/2017

Our Ontario team had a gymnastics competition at the university which was a short walk / shuttle from this hotel. The hotel itself was recently renovated. Beautiful open concept which could be loud at times but the team didn't care!! Great location near the train , and a small strip mall for food / convenience shopping. Would book here again.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear momof3kidsToronto, I am glad to hear you enjoyed your stay and found the hotel convenient for your tournament! I hope you were able to enjoy our breakfast as well. We look forward to your next stay and thank you for choosing our hotel. Linda I

"Great hotel!"

4
03/06/2017

This stay was for my nephews recovery from surgery, the room was clean, the breakfast was great, and the staff (especially Linda) was incredibly helpful, close to the children's hospital and some shopping. I will stay at this hotel again.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear 57shellyt, Thank you for taking the time to review your stay with us. I am glad you enjoyed your stay! Hopefully your nephew recovers well. We look forward to your next stay with us! Take care Linda I

"Surprisingly impressed"

5
31/05/2017

Lovely clean spacious room. In house bar and restaurant were a plus for weary travellers. Good size pool and hot tub both being the right temperatures. The breakfast was good with a variety of items including fresh fruit. The ladies working the area were always cheerful which can't help but bring a smile and a positive response in return. The front desk personnel were helpful in finding us another hotel when we found that we needed to extend our stay.

"Stayed for hockey tournament"

4
28/05/2017

Stayed at this hotel again for hockey tournament. Perfect location for this type of event. Rooms are stylish. Clean. Excellent free breakfast. Open concept of hotel makes it nice for team mates to socialize and find each other. Other than breakfast, restaurant options are grim. Happy with hotel and service.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear bkjjk, Thank you choosing our hotel while visiting in Calgary. I am glad you enjoyed your stay and the layout of our hotel. It is nice to hear you were happy with your stay! We look forward to your next visit. Safe travels. Linda I

"Great!"

5
28/05/2017

Stayed here twice now for sports tournaments and would highly recommend it! Rooms are clean, hot breakfast buffet is great and staff is very accommodating! We stayed for a week each time and had no problems at all.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear F46UEmelissam, Thank you for taking the time to reveiw your stay with us. It sounds like you enjoyed your stay here. I am glad to hear your stay was problem free! We look forward to your next visit. Thank you again for your loyalty to our hotel. Linda I

"Sports friendly hotel"

5
27/05/2017

Very comfortable clean and easily accessible hotel, close to public transit. Impressed by lodgings and hard-working staff. Parking was also easy. Breakfast buffet was great fun and nicely laid out. Much appreciated the salsas and green onions for the eggs as well as the varieties of yogurts and options.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear petricek2017, I am so glad to hear your were impressed by our hotel. I am happy to hear you enjoyed the breakfast and the extra addons we provide. It is nice to hear you enjoyed the layout of the breakfast as well. We look forward to your next stay and thanks so much for the feedback! Linda I

"Great for teams!"

5
26/05/2017

We stayed here for 6 nights for volleyball nationals. Staff were fantastic, very helpful and understanding of team needs and unlike many hotels actually seemed to enjoy having teams there. Location is about a 10 min walk to Univ of Calgary and right across the street from McMahon Stadium. Tons of restaurants nearby that everyone could walk to. Fantastic breakfast buffet. I highly recommend it.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Donna C, Thank you so much for your feedback on our hotel. I am pleased to hear we made your team feel welcome and the experience was enjoyable.I am also glad the staff were accomodating and friendly! We look forward to hosting your team at our hotel again. Linda I

"Overall great stay"

5
24/05/2017

We stayed at this hotel due to its close proximity to the hospitals during my daughters surgery. The staff was great, amenities were perfect. Hours and choice of breakfast was great. Pool and hot tub was fun for the kids. Overall a great experience.

"Go to this hotel...."

5
24/05/2017

Travelled with boys volleyball team. We were VERY HAPPY to get rooms at BW Plus Village Park Inn again. We had stayed here before and knew is was clean, friendly with good service and close to our venue. (The first time we stayed the hotel was even under renovations and we still loved it) the hotel staff went out of their way to ensure we had all that we needed. I found the rooms very comfortable and the breakfast bar one of the best I have experienced. Definitely recommend this hotel!

"Nice!"

4
22/05/2017

I understand that this property has recently been renovated - very nice, well done! The staff and management went out of their way to fulfill any and all requests we had. The underground parking was a bonus! Thank you Sara and the rest of the team at Best Western Village Park Inn :D

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Yvonne D, Thank you so much for your great feedback on your stay with us. I am so glad the staff were able to look after your every need. We hope that you will come and stay with us again. Safe travels! Linda I

"Second Time Here"

5
19/05/2017

We love this hotel! This was our second stay in the past year. My husband and I were in Calgary 4 nights. We booked at the Best Western Downtown because we thought it would be fun to stay downtown and having stayed at this one last year, thought that since they were both "plus" it would be similar. Wrong! It was terrible. We cancelled the next 3 nights downtown and booked at the Village Park Inn. The next morning we were headed to Banff early so stopped in on our way just to make sure everything was ok with our reservation in case we were back late. The lady at the front desk (I didn't catch her name) said everything was good and that our room was actually ready so we could check in now and put our stuff in the room. Breakfast was great, we had room service one night also which was good. Beds are very comfortable and clean. The hotel was packed with kids for hockey and volleyball but you wouldn't know it. Quiet in the rooms. We won't stay anywhere else in Calgary now. It's so easy to get everywhere from this hotel, there's no reason to. We will be back!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear maddysgirl15, I am glad to hear you had another wonderful stay with us. It is nice your room was ready and you were able to check in early.We are so happy we are your hotel of choice when in Calgary. Thank you for your loyalty! We look forward to your next stay with us. Linda I

"Great experience"

5
18/05/2017

This beautifully upgraded, updated hotel employs pleasant and knowledgeable staff, has clean and comfortable rooms, and its restaurants offer well-presented and well-prepared food. Easy access to transportation corridors, great value. Definitely worthy of its 'Plus' status within the Best Western stable of hotels.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Jean C, Thank you for taking the time to review your stay with us. I am glad the staff were able to make your experience even more enjoyable. They are definitely our greatest asset. We hope you will come to stay with us again soon. Linda I

"Great service "

4
16/05/2017

I stayed here to be near the Foothills hospital, and the staff was great. They were very compassionate towards my situation. The room was quite comfortable and the parking was safe. The fitness centre was small, but functional.

"Great location and recently renovated"

4
16/05/2017

We have stayed at this hotel a few times over the years but were very pleasantly surprised at the recent renovations. It has definitely been brought into the 21st century! The underground parking was a real boon as it was snowy and cold when we were there. We loved the new set up for breakfast. Formerly it was not included and one had to go down to a restaurant. They've now set up a generous sized seating area and buffet breakfast. The selection of food was impressive. As breakfast ends at 10 am. don't show up at 9:59 because you slept in after a night on the town and expect a meal. Breakfast is cleaned up promptly! Our room was beautifully refurbished and very clean. We enjoyed a soak in the hot tub later in the evening when things were quiet and allowed ourselves enough time for a pleasant soak. We will definitely stay here again.

"Excellent weekend"

4
16/05/2017

My friend of over 50 years and I meet every year for a weekend in Calgary. We stay at the Best Western Village Park Inn because of the location, friendliness of the staff and free underground parking. We can come and go, easy to find our way around from there. The pool area can get a bit noisy when there are a lot of kids around but they shut it down at a good time in the evening so it doesn't disturb anyone's sleep. We have always been treated so well, we will be back again next year.

"Great location, easy to get around from"

4
13/05/2017

The hotel has an open plan. The staff were very friendly, the room was large, clean and comfortable. Food from the restaurant was delicious and prices very reasonable. Right across from McMahon Stadium, very easy to navigate the city from there. Also convenient if you're heading to Banff for a day.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Ada T, Thank you for your feedback on your stay with us, I am also glad to hear you enjoyed your stay with us. I am also glad to hear you enjoyed our menu in te restaurant. I hope that you will stay with us the next time you are in Calgary. Safe travels! Linda I

"Great value and excellent service"

5
10/05/2017

My wife and I have stayed at this a few times in the past four months. The staff have always been exceptionally helpful and courteous. They make you feel like a valued customer. In my opinion the quality of the breakfast is excellent, the rooms are nice and clean and the location suited our needs very well. We didn't use the pool or workout facilities but they look very nice. It is worthwhile joining the Best Western fidelity group as it lets you access the indoor parking at no extra charge.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear sciguy55, Thank you so much for providing your feedback on your stay with us. I am so glad you feel welcomed when you come to stay at our hotel. At Best western each and every guest is special to us. I hope you will continue to visit us and thank you for being a loyal guest to our hotel! Linda I

"Loved it!"

5
09/05/2017

Great staff, delicious breakfast, and nice hot tub/pool. Room and facilities were really clean. You could make your own waffles and they had stuff for you to add to it like coconut and chocolate chips. Definitely recommend it!

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Brooke S, Thank you so much for taking the time to review your stay with us. I am glad to hear you enjoyed your stay. It sounds like you enjoyed our breakfast buffet as well. We look forward to your next stay! LInda I

"Excellent"

5
08/05/2017

The hotel was very clean and great service. Very close for the hospital if needed. I recommend this hotel. Staff was excellent and very helpful with anything I needed help with. McMahon stadium was just across the road.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear D9257MTjohng, Thank you so much for your great review of your stay with us. I am so glad the staff were ready and available to take care of all ypour needs while staying with us. Hopefully you will come back to stay with us soon. Safe travels. Linda I

"Awesome!"

5
07/05/2017

We stayed here while visiting my husband at the Foothills hospital. We got a great deal on this hotel through a Priceline Express deal. For the price paid, I have no complaints. We had everything we could need: a renovated, attractive room with a large flat screen TV, microwave, and mini fridge; and a very tasty free breakfast with lots of hot items. My four year old son and I loved the pool - it was nice and warm! (Hotel pools are usually so cold.) The restaurant looked very nice. I did not try it (aside from the breakfast), but my mother and step-father tried a lunch special and really enjoyed it. The front desk was very helpful in assisting me with some files I needed printed. Overall, a great stay.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear jennifer135, Thank you so much for your compliments on your stay with us. I am glad the front desk was able to assist you with all your needs during your stay with us. I am also glad to hear you were able to enjoy the pool as well. We look forward to your next visit with us. Linda Ife

"Medical Stay"

5
07/05/2017

A great location for medical visits, I required a two day stay. We had a first floor room that was set up very nicely with a walk in shower. We did not encounter any unsupervised children. The hotel and room were clean and spacious. We parked in the underground and used the elevator. The breakfast was nice, with some changes from day to day. Polite, friendly staff.

EKhalila, General Manager at Best Western Plus Village Park Inn, responded to this review
Dear Tom M, I am glad to hear that our rooms were set up conveniently for your stay with us.Thank you for your comliments on our breakfast, we try to change the items a little bit each day so or guests can enjoy the variety. We look forward to your next stay with us. Linda I

"Party Place"

2
03/05/2017

I have stayed exclusively at Best Western all over the world, without any problems. I have, however; a serious complaint at the location specified above. When I arrived for my reserved room, I noticed a number of unsupervised children. Checking into our room, we had thought to go for a swim at the pool, but noticed that it was increasingly full of unsupervised, very loud children. We also wanted to go to the restaurant there, but with the open plan layout of the inn, the noise level from the pool was too unpleasant. Staying in our room, even with our TV on, it could not drown out the main floor pool party, although we were on the fifth floor. We complained twice, along with other guests, some quite vocally, and were told by the front desk they had booked EIGHT kid's hockey teams that night. Security was told but did virtually nothing except posting some no-noise signs, even the front desk admitted this. As the night proceeded children ran through the halls, screamed at the pool, while the adults responsible drank, laughed, and talked loudly some within mere metres of our suite door. I could not begin to sleep until approximately 11:30 pm when slowly the banging and noise began to subside. Unfortunately, the noise started up again next morning at 6:30am with hordes of undisciplined youngsters coming for breakfast; then upon opening, monopolizing the pool. We were denied possible use of facilities, got almost no sleep, and a stressful breakfast. I wouldn't stay at this location again, talking to other guests I received much the same response.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear jefferay, Thank you for taking the time to provide feedback on your stay with us. I sincerely apologize for the experience you had during your stay with us. I would like like to discuss his further please contact myself by email at [email protected] Thank you again, Linda I

"Friendly helpful staff, decent hotel for the price, location is a 10min. walk to the LRT."

4
02/05/2017

I stayed in one of their older standard rooms which was fine for my business trip. It was clean, great bed and pillows with free coffee in the room and bottled water. The included breakfast was good not great. Dry cereals no oatmeal, bacon or sausage, scrambled eggs, you can make your own waffles using the griddles, good coffee, juices and yoghurt selections. There was no fruit, toast or pancakes. This is why I say good but not great. Overall a good hotel for the price and location, the recent reno's make the hotel seem newer in the front entrance and restaurant areas, the rest of the hotel looks older especially the old brown brick if you look past the new front entrance façade.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear Chukmol, Thank you for taking the time to review your stay with us. I am happy to hear your found our staff friendly and helpful. I am also glad to hear the location was good for you as well. Hopefully you will stay with us on your next visit to Calgary. Safe travels. Linda I

"Excellent Hotel"

5
25/04/2017

Great location, easy access to main streets in Calgary. Comfortable bed, very appealing décor throughout hotel and in the rooms. Like the glass elevator over the lounge and pool area. Excellent price, I would highly recommend this hotel

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear familyofstars, Thank you for taking the time to reveiw your stay with us. I am glad you enjoyed the decor and design of our unique hotel.Hopefully you were able to enjoy our complimentray breakfast as well! Safe travels and we loo forward to your next visit with us. Linda I

"Best Western Plus"

5
23/04/2017

The hotel was very nice and clean and the staff were very friendly and welcoming. The continental breakfast in the morning was one of the best I have been at. There was everything you could want for breakfast and more. There have been major renovations to this particular hotel and it all looks great. Would definitely stay again.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear 998virginiaf, Thank you so much for your compliments on your stay with us. I was happy to hear you like the updated renovations we have done to the hotel. I am glad you felt welcomed by us and we look forward to welcoming you back soon! Linda I

"highly recommend this location"

5
22/04/2017

Have stayed at this location a number of times. We find it to be a good location for visits to the Foothills hospital - appreciate the "hospital" rates. Underground parking is a great feature. Staff has always been very accommodating. Rooms clean and comfortable - best complimentary breakfast by far. Would highly recommend

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear robertZ8906GO, Thank you for your feedback on your stays with us. I am glad the hotel has always met your needs on your hospital visits. we appreciate your loyalty to our hotel and to Best Western. Looking forward to your next visit. Linda I

"Great stay"

5
20/04/2017

My son and I enjoyed our stay. The hotel was clean. The beds were very comfortable. Breakfast was great. We also used the gym facilities. The staff was very helpful. Great value: Not expensive for what you get.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear jocelynem237, Thank you for taking the time to review our hotel. I am so glad to hear you and your son had a good visit. I m also glad to hear you were able to enjoy the gym. We hope to see you visit us again soon. Linda i

"Great stay"

4
17/04/2017

The breakfast is one of the best. With many chooses from hot cold food. The location is very handy to shopping, McMahon stadium, University of Calgary, hospital, and churches, in North west Calgary. Also 16 ave NW on the way out to Banff,AB,CA.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear joannebU6660DF. Thank you for your reveiw of your stay with us. I am glad you enjoyed your stay and the location was convenient for you. I hope you will visit us again soon. Safe travels. Linda I

"It was ok"

4
16/04/2017

Rooms was fine, we even had a cot and there was plenty of room. Kids enjoyed the pool, hot tub wasn't working. Breakfast was pretty standard, nothing special but having it available was perfect. Parking lot is ridiculously small. Had a hard time parking because it is so crowded with vehicles parked all around the perimeter.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear I513CZk, Thank you for taking the time to review your stay with us. I am glad you were able to enjoy the pool during your stay. I apologize about the challenges with the parking that you experienced. Thanks again for your feedback. Safe travels. Linda I

"excellent"

5
13/04/2017

outstanding staff - friendly - helpful - clean and well kept rooms and restaurants - will highly recommend to others - outstanding choice in Calgary - dinner and breakfast were tasty and delivered hot and promptly

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear lenoreb2017, Thank you so much for taking the time to review our hotel. I am so happy you enjoyed your stay. Thank you for the compliments on our wonderful staff and our tasty food. Hopefully you will come to stay with us soon. Linda I

"great stay"

4
12/04/2017

everything is good in this hotel. i love the design of the hotel. the service is good!the breakfast attendant also is great they gave us time to pick food even is nearly 10. i highly recommend this hotel. i definitely stay here again

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear Crisella, Thank you for taking the time to reveiw our hotel. I am so glad you enjoyed you stay and the breakfast. Thank you for your recommendation and we hope to see you soon! Linda I

"EXCELLENT CUSTOMER SERVICE"

5
12/04/2017

I Have stayed in hotels in North America but my experience in this one has made me feel very special not only to myself but as well as friends and family The personal touch is amazing both staff and Management give you their undivided attention! This is what customer service is all about I personally award this Hotel with the highest in Excellence Customer Service!

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear simba9739, Thank you so much for all your accolades on the service provided during your stay. We at Best Western always believe each customer is invaluable and unique. I amglad we were able to make your stay a memorable one. We look forward to your next visit! Safe travels. Linda I

"April 2017 stay"

5
11/04/2017

We stayed there for 3 nights in April 2017 and were very happy with the service and hotel. I felt welcome from the moment we checked in. All the staff were friendly and helpful. The Servers at the Breakfast Buffet and the Restaurant were great. I would gladly stay there again.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear Chrisitine, Thank you so much for taking the time to review your stay with us.I am so glad the staff welcomed you and made you feel happy! We hope that you will come to stay with us again soon. Linda I

"Good hospital stay "

3
10/04/2017

It's only 15 minutes from the hospital which makes it convenient. The rooms are all re done but be aware the open to the outside and inside. As a single woman it's a little bit scary. Love the pool and hot tub in the middle. Cool view. The restaurant staff are amazing. Food is good. Free breakfast is outstanding. The front desk people are maybe over worked and therefore come off grumpy. The best one so far has been Joseph who told us he was in training. Don't let them train your genuinely niceness out of you . Last thing ....my parents are staying In a room next door and I came in and laughed when I saw goldfish on their floor. I said you still eat goldfish ? No. I said well there is one on the floor. My mom doesn't have her good glasses on and said she thought it was a blemish in the carpet . She also stayed they had wet towels and had to ask for dry ones. Overall not a bad place to stay if you are waiting for someone in the hospital.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear couleee, Thank you for your feedback on your stay with us. I apologize for the negative issues you experienced with your stay. I am glad you enjoyed the view of the hotel and the breakfast. Safe travels and thank you for choosing Best Western. Linda I

"Great location, great decor"

4
05/04/2017

We stayed here for 4 days. The location is great for downtown, as well as access to northwest calgary and the transcanada highway. Very nice breakfast buffet is complimentary. Coffee could be better. Also in-room coffee is not great. Our shower/bathtub drain was slow, despite efforts by the staff to address that. The staff are very helpful and polite, but apparently unable to solve the slow drain..The decor has been updated since our last visit and we thought it was really great. Beautiful contemporary photos, and artwork throughout the hotel.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear lakebuddy52, Thank you for taking to the time to review your stay with us. I am glad you enjoyed the location and the staff friendliness here at the hotel. I do apologize for the issue during your stay. It is through your feedback we are able to improve the issue. We hope that you will choose to stay with us on your next visit. Linda I

"Very convenient!"

5
27/11/2016

This hotel was very convenient to accessing all western destinations of Calgary. The rooms were clean and the beds were very comfortable. The central courtyard design is very attractive. It also allows the sound of the pools and the restaurant to travel. However this never became a problem because everyone was quiet between 8:00am and 11:00pm. The temperature was temperate when we were there so the underground parking was not necessary but it was a treat.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear Michelle H: Thank you for reviewing our hotel. I am glad that you enjoyed your stay and the unique layout of the courtyard. I am also glad you found our beds comfortable and the rooms clean. We have a wonderful housekeeping staff and thank you for acknowledging their hard work. We look forward to your next stay!! Linda I

"Nicely renovated"

5
20/11/2016

No surprises here! Well done reno and immaculate rooms . Staff first class as well. Great breakfast with lots of choice. Restaurant was the nicest amenity. Good meals and great value .two thumbs up.Super close to U of C as well as Mcmhan Stadium. Underground parking is heated dry and secure. Onsite lounge/bar nice and quiet and very reasonably priced.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear Thomas H, Thank you so much for choosing our hotel ! We are so glad that you were able to enjoy our beautiful new rooms and amazing staff. Thank you again for your review of our hotel and we look forward to your next stay. Linda I

"Pleasant stay"

4
17/11/2016

Good place right across from the stadium. There is underground parking with direct elevator access to the rooms which is key in the winter. Fitness room has quality treadmills, TVs and towels. Breakfast was what I hoped - real scrambled eggs, bacon and hash browns plus juice, yogurt, toast etc. Bed was comfortable and bathroom had plenty of toiletries (mouthwash, show brush, makeup remover, shower cap and more). There is also a Denny's next door. I'd stay again.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear TorontoBloorTravel, Thank you for your review of our hotel. I am glad to hear you will come and stay with us again. Thanks again for your compliments on our hotel! Linda i

"Concert - one night stay"

5
05/11/2016

We arrived to stay overnight to attend a concert at Saddledome. Very efficient check in. Hotel is entirely renovated .Although ,it was very busy with short track racers . We experienced no problems. The Room was large, clean ,updated and sufficient bathroom toiletries . There was a coffeemaker , fridge and microwave .Breakfast was included , it had a good variety of choices. We were overall pleasant surprise and would happily stay again. We did not use the pool or gym Areas Parking was underground - well lighted .There are plenty of restaurants within walking distance of hotel We walked to C- train easily to go to our concert . Will recommend this hotel To others

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear laurie n, Thank you for taking the time for reveiw our hotel. I am glad you had a great stay with us. We hope that you enjoyed your concert at the saddledome as well!! Thank you for recommending us and we look forward to your next stay! Linda I

"Family Trip"

4
05/11/2016

We stayed at this hotel during the summer of 2015. I enjoyed the close access to the trains, the saddledome, and fast food chains. We arrived Tuesday afternoon and around 5 pm they had a meet and greet in the main floor of the hotel. This was provided with Wine, pop, juice and some appetizers. The manager of the hotel made it his business to come and greet all the people attending this and have a nice long chat with everyone. He made a real effort to remember everyone's name and why they were here. The pool is located in the middle of the hotel. Right out in the open. Which made playing with the kids in the water a little uncomfortable. Plus you can hear people in the pool from our room. They have pool towels available and handy to cover up if chilly. The breakfast is in the restaurant of the hotel. They have the food ready to grab and enjoy. The parking is underground. Which is nice for any one staying during the winter months. You just use your room keycard to access it. And they have an elevator to the main floor.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear georgemom, Thank you for your review of our hotel. I am glad you were able to enjoy our manager's reception. Our general manager is a pleasure to work with and the guest's are very important to him. Thanks again for taking the time to review our hotel. Linda i

"Nice hotel, bad area"

4
05/11/2016

Nice hotel with an impressive atrium. The pool was good, the gym was good, the room was good, it was all very nice. Even the breakfast (included) was good. The neigbourhood is not the best in Calgary but its close to Foothills hospital. I would recommend the underground parking for sure. And if you are staying on a Saturday night and want to sleep in, make sure to ask to be as far as possible from the conference room on the first floor....some kind of church meet there and they have their music LOUD (didnt bother me as I was on the 5th floor but something to watch for).

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
DearJR_of_Kamloops, Thank you for your review of our hotel. I am glad to hear you enjoyed all the ammenities we have to offer! We look forward to your next stay. Linda I

"Wedding in Calgary"

4
23/10/2016

Stayed only one night, in town for a wedding. Hotel was nice enough, nothing special. Woken up at about 2am by our drunken neighbors banging on their door. Seemed like a domestic dispute. Lasted about 10 minutes. **They charge a DMF (destination marketing fee) of 3%. This IS a voluntary fee and you DO NOT have to pay it. They did remove it from our bill when we checked out.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear InkdCouple, Thank you for your review of our hotel. I apologize for the issues experienced with the guests close to you during your stay. Again thank you for your feedback of your stay at our hotel. Linda I

"Comfortable room"

4
20/10/2016

It was a nice spacious comfortable room with fridge and microwave. The lady at check-in was very friendly and gave us free underground parking. My GPS couldn't find it because the address is Crowchild Trail not the service road that it is located on. For some reason the cleaning staff threw away the hand soap and didn't leave a replacement, There was no Kleenex for the last two days.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear Ivan J, Thank you for taking the time to review our hotel. I am glad to hear you found the room comfortable and that your check in experiience was good. I am sorry for the issues of restocking the supplies in your room. Thanks again for staying with us. Linda I

"Amazing "Sleeper" Best Western!"

5
20/10/2016

This Hotel is located in Hotel Village. I stay at a lot of Best Westerns In Calgary. I only chose this location as it was closest to an event I was attending Sep.28.2016 @ the jubilee Auditorium. And let me say: WOW! What a sleeper style hotel. Way way way better then I was expecting. This property is really nice. And well kept. More deserving of a BW Premier Title then just basic BW title. Very new up to date modern decor. Entire building has a nice feel to it. Rooms built/wrap around/over look the restaurant bar & pool area, makes it so there's an interior/exterior balcony hallway/walking system very cool. As a longtime maintenance person for a hotel chain. I was very pleased with the condition of this property. The lights above our beds did not work (Room 990) but a very small issue and the only one experienced. The pool area does not have its own designated bathroom/change area as it's open to the building, and as a result the building carries the pool smell throughout. during the day I image the pool noise echoing might get loud and would recommend a room on a higher floor. The front Desk staff @ check in were very friendly and efficient. The bar was nice and our server great at her job, even though she was triple tasking with restaurant and order deliveries. The complimentary BW breakfast was the best I've had at any best western location, the potatoes' were amazing and they had do it yourself waffles that were huge! & happened to have BW logo's in the shape of hearts on them! I feel Small things like that count big time. Shout out to Linda Ife the front office manager! She was very nice & helpful upon checkout and has a great GSA team working the front end! Out of the 5 best Western Locations I've personally tried in Calgary, this is my new favourite. Would recommend to anyone and will definitely be staying here again in the future! Keep it up BW Village Park Inn!

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear MJ7123, Thank you so much for your wonderful review of our hotel! I am so glad your choice to stay with us was a great experience for you! I am so glad you enjoyed all the renovations and the outlets of our hotel. Thank you for your amazing coments on our staff, whom we take great pride in. We look forward to your next stay!! Linda I

"Lousy Staff"

3
18/10/2016

Front desk and restaurant staff were unfriendly and insufficiently staffed,long wait at check in check out and in restaurant, long waits for elevators only 2 for a hotel this size and slow. Room was very good and bed comforatable.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear Norman S, Thank you for your review of our hotel, I sincerely r the service issues you experienced during your stay with us. I am happy to hear you enjoyed the room and found the beds comfortable. I thank you again for your feedback as through your feedback we are able to improve. Linda I

"Best place I have stayed in quite awhile"

5
17/10/2016

I stayed here recently for two full weeks. The hospitality of the staff working there from the wonderful front desk attendants to the gals serving in the restaurant and the cleaning staff was unsurpassed. They are friendly courteous, quick to act when you need them and full of lots of smiles. I was originally a bit concerned that because it was located in the Motel Village which is an order set of motels and hotels, that I may not be quite as new or comfortable as I am used to. Boy was I wrong! This place, though economical by my standards, was a newly renovated beautiful place to stay with all the amenities and top of the line beds and linens. I stayed in one of the suites that has a large new shower instead of a tub and I liked it even better than a bath with a tub. Anything I seemed to have need of was supplied in quick time and the restaurant offers a wide variety of foods. The breakfast was amazing with everything a person usually eats at home, cold or hot. I saw one morning when about 100 plus people descended on the breakfast area all at once ( visiting sports teams) and although the kitchen was running overtime they fed everyone in record time. As the hot foods ran out they quickly refilled and still kept on smiling. If you go there the one thing you must try is the chef's soups. The minestrone is especially awesome. Will I go again .... if I get the chance I will. It is my new favourite place to stay other than the grandkids place.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear Jenni Z, Thank you so much for your glowing review of our hotel ! I am so glad you enjoyed your stay with us . Thank you for the compliments on the Chef's soups , I am glad you enjoyed them. We look forward to your next stay with us ! Linda I

"Nice stay"

4
16/10/2016

My family and I stayed at the hotel for 4 nights. The room was clean and spacious. Our room had a refrigerator and a microwave which is great. They offer free breakfast: eggs, bacon/sausage/ham, potatoes. You can make your own waffle, there are pastries, toast, cereal. The only thing that bother me a bit was that the pool was out in the open- so in the morning you can hear kids all the way to the room on the other end, cause it tends to echo. Though we did not have any problems with noise during the night. There are also places to eat near by. Overall we had a nice stay.

EKhalila, General Manager at BEST WESTERN PLUS Village Park Inn, responded to this review
Dear Mary Ann B, Thank you for your review of our hotel. I am glad to hear you enjoyed to your stay with us. We look forward to your next visit to our hotel. Linda I

"All Good!"

5
06/10/2016

Excellent hotel...excellent rooms....excellent amenities. The gym was a bit slack but you can get by in a pinch. Not a fan of the best western scrambled eggs but again you can get by. Other than that this hotel was awesome!

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear 216randalb, Thak you for your review of our hotel. I glad to hear your stay was awesome and that you thought everything was excellent!! Hopefully you will come to say with us again soon. Linda I

"One of the best hotel deals, ever."

5
03/10/2016

I do a lot of travelling with my work. I have been all over Canada and the US and this is one of the best hotel deals I have ever had. I only booked this hotel because of its location and the price point was good, but I experienced a great hotel. The room was great, the breakfast was great, the parking was free, the internet worked perfectly and the room was clean. The next time I go to Calgary I will definately be staying at the Best Western Plus Village Park Inn.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Alex S, I am so glad to hear you were pleased with your choice of our hotel!! Thank you for your compliments of our hotel and I am glad to hear you enjoyed your stay with us. We look forward to your next stay!! Linda I

"Very quite and peaceful"

5
01/10/2016

It was so good to a Best Western motel in Calgary that was reasonable priced and they were friendly and helpful with every area of our stay. It was close to all the menus that we needed. It was very quite and peaceful place to hang our hat for the night.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Stan L, Thank you for your review of our hotel. I am so glad you found all of our staff friendly and helpful. I am also glad to hear you enjoyed the quiet and peacefulness of our hotel. Linda I

"Good stay at BW"

5
01/10/2016

This hotel was excellent. Our room was clean, bright and updated recently. The room was quiet and the bed was very comfortable. The included breakfast was a bit repetitive (we stayed 6 nights) but was always good. Lots of restaurants in the area and easy to get to downtown Calgary from there. Would definitely stay there again.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear John D, I am glad to hear you found the hotel excellent and that you enjoyed your stay here.I was also glad to hear the location was suitable for your visit. Thank you for choosing our hotel and we look forward to seeing you soon! Linda I

"Excellent location, underground car garage, very clean, modern and spacious."

4
26/09/2016

Located right off the #1. Free breakfast, excellent wi-fi, restaurant and bar, indoor pool. A large flat screen tv and leather couch in our room as well as a fridge and microwave. Would stay again if in the area. Happy travels.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Vivafood, Thank you for your review of our hotel. I am glad you enjoyed your stay with us . We look forward to your next visit. Safe travels! Linda I

"Missed the details"

2
26/09/2016

At first glance this seems a nice place but the little things add up to make the stay frustrating. For example the parking in the underground lot: the spaces are way too small; you can't even open the car door. Luckily the place wasn't crowded that night. Also the alarm clock was so old that it didn't work. And no pens; again small things that just pissed me off for some reason.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Quality4122, Thank you for your review of our hotel. I aplogize for the issues you faced during your stay! We appreciate your feedback , as it is through your feedback we are able to improve. Thank you again. Linda I

"Comfortable hotel with very helpful staff"

5
24/09/2016

Large spacious well equipped rooms, fantastic breakfast with many food choices. Carina at the front desk was very kind and helpful. Free underground parking with good security. Definitely would return here when next in Calgary.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Lizphilli, Thank you for your review of our hotel, I am so glad your enjoyed our complimentary breakfast. Thank you for your wonderful compliment of our staff Carina. We look forward to seeing you on next visit! Linda I

"Noisy hotel"

1
21/09/2016

Wouldn't recommend this hotel if you are looking to get any rest after 7 a.m. Has a central corridor and the noise from the pools is horrible in every room! Also, they rented out our room to another customer during the night. Had someone come into our room while we were sleeping. NOT a good expereince at all. Went to the front desk in the more as our cards wouldn't work and when I told them what happened they said "yeah, we heard about that...sorry" WHAT!!! Told the desk clerk about the pathetic response when we checked out the next day. Gave us a lousy 25% off. Not going back. True reflection of an establishment is how they handle situations when they make a mistake. Too bad.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear GapsterP, I am sorry for your experience with your stay at our hotel. I appreciate your feedback regarding how the situation was handled. By giving us your feedback it allows the hotel and staff to correct the issues . Thank you again for your review. Linda I

"Comfortable accommodations"

5
19/09/2016

We were here for only one night on our way through Calgary. Coming from Lethbridge we had some trouble finding it only because of street construction. It was very convenient when we left for Banff, The front desk people were very polite, nice and certainly helpful, as were the restaurant employees. The breakfast was a full breakfast buffet in a nice comfortable setting. Would use this hotel again.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Glade W, Thank you for stopping at our hotel on your way through Calgary. I am glad to hear you enjoyed your stay and the staff here. Linda I

"One night stay"

5
18/09/2016

We stayed one night while passing through Calgary. Our suite was exceptional...huge main room with apartment size fridge, granite counter top bar area, huge bathroom with double sinks, two person soaker tub and jetted shower. Very clean and bed was very comfortable. Would be great for a gathering easily accommodating a dozen people. Superb!

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Barry S, I am so glad to hear you enjoyed the room at our hotel. Your feedback is important as these rooms are newly renovated . Thank you for choosing our hotel. We look forward to seeing you on your next visit. Linda I

"Great Hotel"

4
18/09/2016

We have stayed here many times and find it very easy to find and convenient to the C train, shopping, downtown and other attractions. The staff are very accommodating! The rooms are a good size, nicely appointed with doors to the outside walkway should you wish to step outside for fresh air!! Would highly recommend this hotel!!

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Darcy B, I am glad to hear that you found our staff very accomodating at our hotel. I am also happy to hear that you have chose to stay with us many times. Thank you for your loyalty . Linda I

"Great Stay"

5
18/09/2016

Would recommend for a stay in Calgary. Great place and great location to downtown Calgary. Great staff. Great breakfast. If we would return to Calgary. Would also recommend to our closest friends that would travel to Calgary.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Judy C, I am glad to hear you enjoyed your stay at our hotel. Thank you for your review and your recommendations of our property. We look forward to seeing you on your next visit to Calgary. Linda I

"Very comfortable "

4
15/09/2016

A very central location. A very nice complimentary breakfast served from 7-10 am. Beds were very comfortable and clean. Shower pressure was a bit lacking. Rooms were very quiet and dark at night. I would come back here.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Timothy J, I am glad to hear you enjoyed the comfort of our beds during your stay. Thank you for your review and we look forward to welcoming you back soon! Linda I

"Girls' night"

5
12/09/2016

My high school friend from Saskatchewan, who now lives in the Yukon, was on her way "home" to visit her Mom. We met here at my favorite Calgary "home away from home". We had the most wonderful visit and laughed and talked until 3 am! The staff was so accommodating and helpful. The food was great and those beds are so comfortable! It was so much fun I booked a second night with another friend who I hadn't seen for ages! We were pleasantly surprised to discover we were invited to the weekly wine and appetizer event! Also, we made it to the wonderful included breakfast. We also stay here whenever family members are in the Foothills Hospital.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Ida-may F, I am so glad the hotel was able to be a part of your special reunion . I am also glad our amazing staff was able to help make your stay even more enjoyable! Thank you for your wonderful review and we look forward to seeing you soon. Linda I

"New favourite place to stay by the Foothills Hospital"

4
09/09/2016

I found this gem on my last trip to Calgary. Newly updated interior of main areas and guest rooms are beautiful. Staff were very helpful. Breakfast buffet has many options and enough seating for large numbers of guests at one time. Being so close to the stadium or Foothills hospital makes the hotel very handy. I will stay again.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Roxanne5, Thank you for visitng us in Calgary. I am so glad to hear you enjoyed the hotel and its proximity to the venues. Thank you for you review and we look forward to your next visit. Linda I

"excellant value"

4
07/09/2016

Location is great for Stadium and Uni. of Clagary. Breakfast is included. there is a pool and a hot tub. Rooms have microwave & fridge. Excellent for families & couples staying a few days in this area.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear CPP64, Thank you for visiting our hotel while in Calgary, I am glad to hear you enjoyed your stay with us. We look forward to seeing you on your next visit! Linda I

"CFL Labour Day Classic"

5
07/09/2016

Have stayed at this location for over 15 years, Since 2015 , great interior makeover, very comfortable beds. Easy access to anywhere in Calgary or the surrounding Areas Drumheller to Banff. Close to U of C Many visiting sports teams and fans, never a problem with noise

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear 518garryz, Thank you for taking the time to review our hotel. I am glad you enjoy the new decor and beds in the room. Most of all I would like to thank YOU for being a loyal guest for so many years. Hope to have you visit again soon. Linda I

"All round quality"

5
06/09/2016

Excellent hotel. Room was excellent, breakfast area large & food was good. Very nice staff & management. We did not use any of the other facilities such as pool & hot tub. We would definitely choose this hotel again.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear RLMBAM, Thank you for your review of our hotel. I am glad to hear you enjoyed the staff and mangement at the hotel. We are proud of our friendly staff and we are glad to hear your stay was enjoyable. Thank you again. Linda I

"Classic Hotel"

5
01/09/2016

This hotel is embodiment of class and comfort, we stayed three night in this hotel, the room were cozy and clean, with modern amenities. The staff were very friendly and helpful. They offer free buffet breakfast and the restaurant is large and very clean. However, the pool and hot tub is too small as it is situated in between the second floor, often time noisy and crowded. They have a pay parking and complementary parking often time there is no space in the complementary parking lot. This hotel is in a class of his own you won't regret lounging here.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Morriszo, Thank you so much for your great review of our hotel. I am so glad to hear you enjoyed your stay with us .I am glad to hear you enjoyed our complimentary breakfast. We look forward to seeing you on your next visit. Linda I

"nice hotel in good location"

4
28/08/2016

This is a nice hotel, clean and comfortable...the hotel was very busy during our stay so was a bit noisy. The Hot breakfast was good but they did not have enough staff to clear tables and restock food. The Hot tub had too much chlorine and it burnt your eyes. Rooms had small fridge, microwave and beds are comfortable. Would be nice if pool didn't open till 9am as is very noisey

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear mexicanbound5, Thank you for your review of our hotel. Thank you for the feedback on the breakfast and the pool area, as it is through your feedback we are able to improve. I am glad to hear you found the hotel clean and comfortable. Thanks again for your review. Linda I

"Good Hotel near McMahon Stadium and Highway 1"

4
22/08/2016

We stayed one night in this hotel. It was quiet and the rooms were clean and modern. The rooms are on various levels surrounding an open area to the pool, restaurant, etc. It was very quiet. Breakfast was included - it was a standard type of serve yourself buffet that was no better or worse than anywhere else including eggs, sausage, potatoes, cereal, toast and pastries, yogurt, waffles, etc. I would stay here again, it's really very nice.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Swelview, Thank you for you review of our hotel. Your feedback is important to us. I am glad to hear you will stay again and we look forward to your next visit. Linda I

"Excellent Business Hotel"

4
22/08/2016

The staff was very helpful and pleasant. The décor of the hotel is very nice, with a modern upper class vibe. The rooms were nicely appointed and very comfortable. Breakfast was good for a buffet style, hotel breakfast. The only issue is the pool was a little loud but it closes at 10pm so it was no big deal. Nice lounge. Overall a very good hotel for business or pleasure in Calgary.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Jeff G, I am glad to hear you enjoyed our hotel , Thank you for choosing the Best Western for your visit. I am also glad to hear you enjoyed the buffet breakfast and our staff at the hotel. We look forward to seeing you soon! Linda I

"Newly renovated very clean"

4
21/08/2016

Newly renovated hotel with a modern look. Breakfast area large and well stocked. Pool located in beautiful open atrium. Free underground parking. Located right across from McMahon stadium. Reasonably priced for what you get. Family friendly hotel. Highly recommended.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear cf5jet, Thank you for your review of our hotel. I am glad you enjoyed your stay and like our new decor and renovated rooms. We look forward to seeing you soon. Linda I

"Nice Hotel Just Outside of Calgary"

4
21/08/2016

Our room overlooked the pool area and it was fun to watch the kids enjoying themselves. Nice rooms with the bedroom away from the noise ok dinner my husbands burger was average. My pasta was very good but spicy. Good but not with the red wine I ordered. Breakfast was top notch. Staff was friendly.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Susan M, I am glad to hear you enjoyed the pool and all its activities! I am also glad you enjoyed your breakfast and our friendly staff. We look forward to having you as our guest soon. Linda I

"Best western was best value "

5
13/08/2016

Excellent value for money Big rooms newly renovated with good lighting nice mattresses and amenities Good breakfast Excellent location Quiet neighbourhood parking easy Service excellent I could not find any thing that was not satisfactory.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Rajinder B, Thank you for your review of our hotel. I am glad to hear you enjoyed our renovations and our breakfast. We look forward to seeing you soon! Linda I

"Phenomenal service"

5
12/08/2016

The room, breakfast, and lounge were excellent. Well furnished, clean rooms. Free parking as a BW member. We wish we would've had more time to enjoy the hot tub. Ronald at the front desk went beyond expectations to ensure that we would have an enjoyable stay.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Cindy 1649, I am so glad that our valuable staff member Ronald was able to assist you in making your stay wonderful. Thank you for your review of our hotel. We hope to see you soon. Linda I

"Excellent value and location"

5
12/08/2016

Great service and accommodations for a reasonable price. Close to McMahon Stadium and access to major thoroughfares. Rooms are well appointed and modern. Lounge and restaurant offer great food and service.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Cindy 1649, Thanks again for your review of our hotel. I am glad to hear you enjoyed the food and service in the lounge. Linda I

"Amazing for the price"

5
10/08/2016

I selected this hotel from Hotwire. It was better than I could imagine. Only wish I had more time to enjoy the amenities. The breakfast and all was included. Total price around $60 US. Amazing. Free parking...wow.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Gary C, Thank you for your review of our hotel. I am glad to hear your enjoyed your stay! Hope to see you on your next visit to Calgary. Linda I

"Stayed for 2 nights"

4
09/08/2016

The room was awesome, pool was on the 2nd floor same as us, we had lots of fun in that and the hot tub. The complementary breakfast was great, (not ya muffin or bagel type offered elsewhere) The staff was very friendly, professional and helpful. we'll be back there again and most likely again.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear emanuelc57, I am glad to hear you enjoyed our pool and hot tub. it is nice to hear you enjoyed our complimentary breakfast as well. Thank you for staying and we look forward to seeing you soon! Linda I

"Very helpful for our wedding"

5
09/08/2016

We held our wedding here in July 2016, and were very happy with everything, especially how helpful the event staff were with our requests. We originally planned to only hold our reception here, but weather on the day of the wedding forced us indoors, and the hotel was very accommodating and helpful, setting us up in an extra room for the ceremony. They let us use an area for photographs, were flexible as to the start time of our meal, and did everything they could to help make the day easy and happy. The in-house Courtyard restaurant provided our meal and did an excellent job. The food was good, the chocolate cake was incredible, and every course arrived in a timely manner. All of our guests stayed at the hotel for several nights as well, and everyone enjoyed it. Overall we were very happy and appreciative, and would recommend the Best Western Village Park Inn for anyone looking to host an event.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Nathen G, Thank you for your review of the hotel! I am so glad to hear your wedding event was a sucess. Thank you for letting us be a part of your special day . I am glad to hear the guests staying enjoyed the hotel as well. Linda I

"Comfy place to rest while travelling"

4
09/08/2016

Travelling to Vancouver from Edmonton, I had to break my journey as I was not feeling good and needed some rest. Checked in at the Best Western Village Park Inn, located conveniently mere meters away from the TransCanada Highway 1. I was greeted much warmly by a cheerful front desk staff member, Carlina. She processed my reservation and meticulously explained what's included and what's not, directions for the parking etc. A pleasant experience. She was exceptionally competent and conscientious. Because of my "frequent-guest-status" at their sister properties Westin, etc. I was upgraded to a very comfy room on the 5th floor with a king-sized bed, microwave oven, fridge, etc. Parking underground was a breeze. Breakfast was excellent, with hot offering like eggs, assorted meats, potatoes, waffles etc. The hotel is 100% smoke free which helped me have a good night sleep.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Zahid M, I am so glad to hear you enjoyed your nights rest with us. Thank you for your glowing compliments of our staff member! I am glad to hear we met all your needs in making your stay a pleasant experience. Linda I

"Two night stay in Calgary"

5
08/08/2016

Haven't stayed here for a few years but will definitely be back. The room was great, bed was so comfortable, staff were very pleasant and helpful. Didn't use the pool due to time but it looked very inviting. Breakfast was fine though we did find both mornings, they ran out of butter and the muffins were a little dry. We did enjoy our overall experience.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Sharon R, I am glad to hear you enjoyed your stay at our hotel. I am also pleased to hear you enjoyed our newly replaced beds! Thank you for your feedback and we look forward to seeing you soon. Linda I

"Great location for a game"

4
07/08/2016

Love where everything you need is within one stop. Park & stay here for a game. It's perfect! Had a room facing the stadium with a balcony. Quiet inside the room too. L train within a block walk. Variety stores, restaurants & liquor store within 1 block too. Food was fine & breakfast had a great assortment of hot & cold items. I would stay here again. Downfall - staff in all depts not overly happy with new owner. Not sure why. Too much chat in front of customers. Underground parking needs to be brighter.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Linda T, Thank you for your review of our hotel. I am glad our hotel location suited your needs for your visit to Calgary. Thank you for the feedback regarding the hotel as it is through this feedback we are able to improve. Linda I

"Questionable housekeeping"

2
07/08/2016

I've always found Best Westerns a hit or miss. While this one isn't a complete miss, it isn't a hit either. We only chose this hotel as we could use our air miles rewards to stay free and its proximity to McMahon Stadium. Location was awesome as we were able to walk to the game. Despite the open courtyard containing the pool, bar and restaurant, we weren't disturbed by the noise (even after the football game). What makes this hotel poor is the housekeeping. The housekeeping staff short changed us on towels everyday, "forgot" to leave a tub mat, extra roll of toilet paper, didn't replace the empty tissue or coffee supplies ... There is a lot of choice for the breakfast but if you like butter on your toast, it isn't offered every day.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Debbie G, Thank you for choosing our hotel for your stay. I am sorry our housekeeping service did not meet your expectations but would like to thank you for your feedback. Linda I

"Horrible Hotel"

1
05/08/2016

This hotel has the worse service and is the loudest hotel to stay at. When asking front desk to help tone noise down they are not too helpful. Room is dirty. Actually nasty. We are loyal BW clients with platinum membership and they put us in a crappie room. No appreciation for loyal members. We are currently staying at this hotel and have to use melatonin for myself and our children to sleep. Would love to leave but they will not reimburse our room for 3 nights stay. If you don't mind noise and crappie service this hotel is for you. I wouldn't recommend to my worse enemy.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear alberta2012, I would like to apologize for the challenges you experienced at our hotel. I hope that during your stay you had expressed your dissatisfaction to guest services as I am confident they would have tried to make your stay more than satisfactory. Again I am sorry and thank you for your feedback. Linda I

"Great place for family vacation"

4
05/08/2016

Stayed here for two nights with kids for a trip to Calaway Park and the Zoo. Good location, hotel was clean and breakfast was great for the family. Price was reasonable and overall we had a good experience at this hotel

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Jason B, Thank you for your recnt review of our hotel. I am so glad to hear the location was good for you ,and that you enjoyed the cleanliness of the hotel and the complimentary breakfast. We look forward to seeing you on your next visit. Linda I

"Beware! Loud pool and blinds that don't close! "

2
02/08/2016

I'm currently staying at this hotel. We chose it because of the pool and location. The pool is located in the centre of the hotel, right outside of everyone's door. The noise from children playing and screaming in the pool echos through the entire building. The blinds in our room do not close and there is a light right outside our room shining in on our beds. The blind tracks stop and leave a gap of about four feet of open window in the middle of the window. Is this supposed to be decorative? Because I literally cannot change in my room if I don't want half of Calgary to see me naked, let alone SLEEP with a light shining in my window. I have had to use hangers with clips to keep the window dressings together and block the light partially. We are extremely loyal BW rewards members, we travel and stay with BW very often and I am extremely shocked at the design flaws in this building. I will be contacting BW directly about my concerns but thought the trip advisor community should know to stay clear of this hotel. Dark rooms and quiet are needed for a good night sleep. This hotel misses the mark completely.

EKhalila, Front Office Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Jess S, Thank you for your review of our hotel. I apologize for the challenges you are experiencing with the curtains in your room, however each room does have a set of blackout curtains behind the first curtain. In regards to the pool, we do know that with the unique atrium design of the hotel the noise may carry. By contacting the front desk directly they will be more than willing to address and rectify your issues. Again, I apologize for the struggles you have experienced. Linda I.

"Great Hotel!"

5
30/07/2016

We booked BW last minute and were SO Pleased! The hotel is clean, comfortable and friendly! Love the layout! Breakfast was great and convenient. Room was quiet. Thank you for making our vacation a memorable one!

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Lisa P, I am so glad you were pleased with the hotel and enjoyed your stay with us.I am glad we were able to make your vacation memorable. Thank you for choosing us! Linda I

"Great Renovations"

5
28/07/2016

Great Stay - Renovations done to entire hotel. Love the hardwood floors instead of carpet in room and new walk in showers are great. Rooms were clean and beds were very comfortable. Hot tub, Lounge and Breakfast was fantastic. Staff was very friendly and accommodating. Definitely recommend and will be back again.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Dave S, I am so glad you enjoyed our renovations to the hotel. I am also happy to hear you were able to enjoy our breakfast. Thank you for recommending us and look forward to your next visit with us. Linda I

"excellent stay"

5
27/07/2016

hotel is very nice and has recently updated the rooms. underground parking and a great loung/bar area. The breafast that is included is terrific. the pool area, which i did not use, looked like a lot of fun for families. rooms are quiet and beds are bew and very comfortable.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Mark S, Thank you for your glowing review of our hotel. We are glad you enjoyed your stay! We look forward to seeing you on your next stay. Linda I

"Poor customer service "

2
26/07/2016

I tried calling more than 10 times prior to my reservation to ensure the two rooms I had booked were next to each other. I was put on hold every single time for a total of 2 hours on more than one day- when finally spoken to the rep was impolite and not friendly. I'm not usually one to complain but this was just such poor service, I was unimpressed especially since Best Western is known to be a popular, good hotel chain. Count on nice clean rooms but poor customer service. They are receiving almost $1000 from my stay at their hotel- I was hoping the least I could expect was polite service.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear karatekid19, I would like to start off by apologizing for the challenges you experienced. I am sorry we did not meet your expectations. Thank you for your feedback as it is through the feedback we are able to improve . Again thank you for taking the time to review our hotel. Linda I

"Quite the place!"

5
26/07/2016

In our long western road trip, this hotel was decidedly the fanciest we stayed in (though not actually the most expensive! I'm looking at you, Drumheller.) Glass-walled elevators, open interior, full sized dining and lounge, underground parking... so much more than most roadside motel/hotels offer. Since the scale was bigger, there was more noise and people (especially one night at the pool outside our room, where a bunch of rowdy guys were hooting and howling), but for the most part it was not a problem. It has a nice location close to some thoroughfares; Big T's is right down the street. The breakfast was excellent and extensive - again, a cut above our other hotels. If we come back to Calgary, I would definitely come here for the great value.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Patrick D, Thank you for visiting our hotel on your road trip, I am glad to hear you enjoyed the breakfast and the design and decor of the hotel. We look forward to your next visit on your road trip! Linda I

"Good hotel close to the university"

5
25/07/2016

I stayed there for two weeks for my U of C summer residency. It's a 15 min. easy walk to University. The hotel is clean and comfortable, the size of the room and the wifi access were very useful for someone like me who spent all her time in the room working, as was the business center. The hotel restaurant is very nice, I had dinner there every day and the included breakfast is great. The staff is very friendly an efficient. The only downside for me but i guess others would consider it an advantage is the indoors pool that's very noisy and is open until 22:00 pm. Still, most of the normal guests enjoyed it I guess. All in all a good experience, I guess I'll stay there again next summer:)If you are not a student though and want to see the city and other places you should get a car - there's nothing to do in the vicinity - there's a train station close by.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Lihit, Thank you for your feedback on our hotel. I am glad to hear your enjoyed our restaurant and the complimentary breakfast. We look forward to seeing you on your next stay! Linda I

"Nice and convenient place to stay"

4
25/07/2016

It is close to C-Train station and some nice restaurants (such as The Nick's and Big T BBQ). It has its own restaurant too, where reasonably-priced good food is offered. It provides free breakfast too. Room service is fast and the staff members are friendly and helpful.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Alice M, Thank you for your review of our hotel. I am glad you enjoyed your stay. Hopefully we will see you soon. Linda I

"There are other hotels in the area...."

2
25/07/2016

First of all if you call the front desk, they won't answer! I called four times, letting it ring until I was disconnected. After 10 minutes of calling I got an answer. I said I was calling for 10 minutes, she said she was busy. Nice customer service. Housekeeping did not empty the garbage, replace the facecloths, gave us only two towels, no shampoo or conditioner, no plastic cups, ice bucket was not cleaned or plastic bag replaced. Had to call down to get towels etc. This is basic stuff, housekeeping should be doing their job. On the website it clearly states the pool is adults only from 9:00 pm to 10:00 pm yet when I call the front desk to inquire about this because there are kids SCREAMING in there at 9:45 the girl at the front desk argues with me that is not their policy and kids are allowed in there after 9:00 pm. I was on the fourth floor at the opposite end of the hotel as the pool - it was loud! Brutal stay. I will not be back and never recommend this hotel. There are many in the area, so choices are plenty. Also, we found pieces of toys under the bed from a previous guest. The cleanliness of the bathroom was also questionable.

"Comfortable, clean, modern and quiet"

4
24/07/2016

My wife and I stayed here at the end of our tour of the Rockies prior to returning to London. We were very pleased with the modern, clean, attractive rooms, the underground parking, the friendly greeting in the lobby, and we love the big, open common area in the centre of the hotel. Breakfast was included which was much appreciated. The location was convenient for us for driving to the airport the next morning. We would stay again on a return visit.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Geoscientist, I am so glad to hear you enjoyed your stay at the hotel. Thank you for your positive comments and we look forward to seeing you soon. Linda I

"Clean, friendly hotel"

5
23/07/2016

I was in Calgary and booked this hotel for my stay. I have stayed here before and liked both the service and the way that this hotel is clean and comfy. I had never booked online before. Got there and was welcomed with a smile, please and thank-you, very nice desk clerk. Got to my room and as before very clean, very nice. Will for sure use this as my Calgary stay hotel in the future.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear darylRegina, Thank you for your review. I am glad you enjoyed the pleasant check in and your stay! We look forward to seeing you on your next trip to Calgary. Linda I

"Convenient overnighter"

4
22/07/2016

Front desk service was fine. A little weird to see the pool in the middle of the hotel, but it didn't affect us noise wise. Food was fine at the restaurant and it was open to a reasonable hour. The rooms were clean, updated and the beds were fine. The only niggle was the a/c unit didn't have a low setting that wasn't gale force, and it was noisy. Breakfast was excellent for a buffet and the dining room space was generous. I would stay there again without blinking an eye.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear westcoastrabbit I am glad to hear you enjoyed our hotel. The design usually is a real point of interest for our guests. Thank you for staying and we hope to see you soon. Linda I

"Excellent service"

4
20/07/2016

We would stay here again. Excellent service from the front desk to the complementary breakfast to the care of the room. Near the C-Train so never had to take car from underground, secure parking lot. Perhaps the Sunday brunch was a bit overcrowded and if they had opened up the bar for guest there would have been lots of room. Other than that, it was a great place to stay.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Alvan L, Thank you so much for your comments on our hotel, I am glad to hear you enjoyed your stay with us. Thank you Linda I

"Excellent, just a little noisy!"

4
19/07/2016

The rooms and decor were very nice. You can tell it was recently renovated. They had a crib set up for us in our room, as per our reservation request. The breakfast buffet was really good & busy, and they were very good at keeping it stocked and clean. The only issue we had was the noise. The restaurant & pool are centrally located and the noise shot straight up into the room. We woke up to the sound of clanking plates both days. We booked online and paid with airmiles and found it to be a very quick and easy process.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear HarleyL354, Thank you for your compliments on our new renovations, I am happy to hear your request were filled upon arriving to your room! Thank you for your compliment on the way we kept the buffet filled! Hopefully we will see you on your next visit to Calgary. Linda I

"Good Night Stay"

5
17/07/2016

Spacious rooms, very comfortable beds, excellent buffet breakfast. Very quiet at night, despite our initial concerns with the open center concept. Supper in The Courtyard room was exceptional. Good prices, staff very friendly. Would stay here again.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Dont'StopExploring, I am so glad to hear you enjoyed our hotel including the tasty food in the restaurant. We look forward to you staying with us again. Linda I

"False advertising"

1
17/07/2016

Website refers to "Sunday Brunch" from 10:00 am - 2:00 pm for $20.95 +gst and they haven't offered the brunch since about end of May according to the server. Very dissapointed as made a special trip out. Told the server that it was still advertised and she was aware of it but just implied they hadn't updated their website yet..... We will never go back. Don't waste your time.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Karpedmgirl, Thank you for your feedback of the hotel. It is through your feedback we are able to adress these issues to make sure they do not occur again. We have addressed the issue regarding the Brunch advertisement. Thank you again. Linda I

"stampede visit"

4
14/07/2016

Chose this hotel because of it's proximity to a C-train station with quick access to the stampede grounds as we were unfamiliar with driving in Calgary.Hotel was comfortable and quiet even though we were overlooking a main street .Check-in took longer than usual as we wanted to use cash rather than a credit card. We were allowed to use the parking garage at no charge which was much appreciated.We would stay here again if we were back in Calgary.

EKhalila, General Manager at BEST WESTERN Village Park Inn, responded to this review
Dear JohnT, Iam glad to hear that our hotel met all your needs for your stampede visit. I also am glad you enjoyed the convenience of our undergroung parking. We hope to see you soon on your next visit! Linda I

"Ya Hoo"

5
13/07/2016

Was in Calgary for the Stampede. Excellent hotel for location, right next to the C train to downtown and Stampede Park. Easy access to Hwy 1 but very quiet. Everything has been remodelled, very clean and new. Staff Excellent. Highly recommend this hotel. Only complaint was the beds were too soft.

EKhalila, Front Office Manager at BEST WESTERN Village Park Inn, responded to this review
Dear cheyanna727 Thank you for your feedback on our hotel, I am glad you enjoyed the location for your stay during Stampede. We appreciate your positive comments and feedback. Looking forward to your next stay!! Linda I

"our stay at bw village park in calgary alberta"

5
12/07/2016

loved our stay. everything was wonderful and spent 3 nights in luxury. will stay there again. very reasonable rate as well. the room was beautiful and the food good. the staff was pleasant and helpful as well.

EKhalila, Front Office Manager at BEST WESTERN Village Park Inn, responded to this review
Dear 567pamellak, Thank you for your review of our hotel, I am so glad you enjoyed your stay. I am also gald you were able to visit our restaurant and you enjoyed your meal. Looking forward to seeing you on your next stay at our hotel. Linda I

"Clean, updated hotel at great price"

5
08/07/2016

We would stay here again. The beds are comfortable and there is free wifi. The pool is on the second floor and out in the open, which is a nice change from other hotels where the pool is in some remote place in the hotel. Free complementary breakfast was adequate. The décor is modern and streamlined. Overall wonderful stay.

EKhalila, Front Office Manager at BEST WESTERN Village Park Inn, responded to this review
Dear starpower16 Thank you for your great comments about you stay and the hotel. After haviing just completed renovations the positive feedback is much appreciated. We hope you will stay with us again soon! Linda I

"Amazing experience"

5
07/07/2016

Excellent value for the money. Clean and very professional We had a beautiful room far more than what we expected for the price that we paid. It was immaculately clean, very modern. We were on a pleasure trip but it was well equipped for a business trip for sure. We would definitely stay there again when we go to Calgary.

EKhalila, Front Office Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Jo-Ann R, We are so glad you enjoyed your stay with us. Thank you for your comments on our hotel. We are gald to hear you will stay with us again and we look forward to seeing you soon. Linda I

"Not Clean Enough "

4
07/07/2016

Most important things in any hotel are cleanliness and comfortable beds. Beds were fine, cleanliness was not there. A gross amount of hair throughout the bathroom. Breakfast was below average, mostly cereals and breads. Not much for choice for anyone with gluten sensitivities or allergies. Hugh humidity in the rooms. No way to open windows or otherwise vent humidity out of rooms. At check out, was not asked how my stay was. Payment was taken and that was that. Won't return.

"Pleasant Stay!"

4
29/06/2016

Very nice hotel with great staff, good food, and nice amenities. The rooms were large with comfortable beds and bedding. WiFi was strong. Breakfast was especially good, although the hostess was a bit snippy. The elevators went out of commission, but one of the hotel staff took me through the employee spaces to get down to the garage to get my car.

EKhalila, Best Western Management at BEST WESTERN Village Park Inn, responded to this review
Dear Chrisitine S, Thank you for your feedback on your stay at our hotel. I am glad to hear you enjoyed your rest and the bedding in the room. I do apologize for the inconvenience of the elevator, but am happy to hear the staff assisted you in the situation. We look forward to seeing you soon. Linda I

"nice , clean & updated close to U of Calgary & train"

5
27/06/2016

I have stayed here several times over many years, since my last stay it had been renovated rooms and lobby and halls. with nice clean rooms, and the air vents in the air conditioner were clean, no dust to choke on, Free breakfast is always a plus, with a small pool, hot tub to relax in, And gym was good enough machines and weights to have a real work out.

EKhalila, Front Office Manager at BEST WESTERN Village Park Inn, responded to this review
Dear Craig N, Thank you for your feedback on your stay, I am glad you enjoyed the new rooms and decor of the hotel. I am also pleased to hear the availabilty of the free weights in the gym enhanced your workout. We look forward to seeing you on your next visit to Calgary! Linda I

"Best hotel in Motel Village"

5
08/06/2016

The Village Park Inn is the best hotel in Motel Village. I've tried most of the others and now won't stay anywhere else! Wonderful updated rooms and the friendliest staff anywhere! Special thanks to Carina at the front desk and Jasmin in Housekeeping for making this yet another great stay. See you next time!

"Tournament Travel"

3
08/06/2016

70's hotel, recently renovated with dark modern finishes, close to Foothills Hospital and University. Rooms open onto an atrium and are above the pool and restaurant. Sound carries considerably in the evening so consider a room on an upper floor. Our room was clean and the bed was comfy. Amenities: free WIFI, room fridge, and a breakfast buffet which was the caliber one would expect for a roadside hotel. Liked the secure underground parking, which was free with rewards program membership.

"outstanding hotel"

5
07/06/2016

An outstanding place to stay. It's not cheap, esp considering the extra taxes. But we were there for 6 days and we loved the entire place, right down to the room doors that stay open so that you could move a luggage cart through them easily. Staff was outstanding. Excellent bar and grill, breakfast which was included was excellent, and restaurant very good as well. Minor complaints: wine was overpriced, or at least they should have less expensive wines available. We were surprised at the lack of proper venting in the bathroom -- mirror steamed up with showers - needs a power vent. Parking inside is good.

"Village Park Inn - Good Value for Calgary"

5
03/06/2016

Close to the University. Great Value for Calgary. Super Breakfast. Comfy beds. Nice Pool. Fantastic underground parking lots. Don't expect early check-in. Looks dingy on the outside, shine and renovated on the inside. Bring ear plugs if there is a wedding in the lobby bar.

"Good Stay close to university"

5
02/06/2016

This is a good place to stay. The ctrain stop is only a few minutes walk. It is one stop away from the university or about a 15 minute walk. Downtown is a 15 minute train ride. there are a few fast food restaurants close by but the one in the hotel is quite good. the breakfast buffet is typical..but good. The staff are very friendly. It is an open concept hotel but surprisingly the noise does not travel.

"Big Events"

5
31/05/2016

Nice looking room, good tasting food, pleasant, helpful, and flexible staff! We had an event with 60 people that went without a hitch. So many things could have gone wrongg that didn't. We were very grateful to have found this place.

"Beautiful central courtyard!"

4
31/05/2016

We held a business meeting here, and several of us stayed in the hotel for 2 nights. The first night we relaxed with drinks and a casual dinner at Rockies. Nice menu, generous portions. Each morning we enjoyed a delicious full breakfast bar in the Courtyard Restaurant. Our meeting facilities were very nice. We got anything extra we needed very promptly. Service is great; no complaints. Pool is located in the central courtyard, and there were some people there that we could hear in our room after 9:00. Pool closes at 10:00 though.

"Avoid as there is limited service"

1
30/05/2016

Came here for a 4 night stay. The hotel is a run down, the furniture, sheets, pillows, etc., are not in great shape. I called the front desk multiple times and they did not answer. The food at breakfast and supper were terrible. The service was beyond slow with our party asking multiple times for menus, services, the bill, etc. Couldn't find a bottle or can of diet coke or pepsi anywhere in the place, The worst parts however are that the pillows are very uncomfortable and the rooms are built around a 5 story atrium. It looks nice but every sound travels up to every door and room from 6 am to midnight and beyond. I am confused about why any architect would build a hotel this way as the noise was terrible? The room was cold and when I turned the heat up , the fan was super noisy. Can't sleep and the food and service suck.

"Great Stay"

4
27/05/2016

We rented a boardroom and stayed in a suite. I definitely recommend staying in a suite. They are very spacious, have great beds and the Jacuzzi is an extra bonus. The staff was very friendly and helpful. We will stay here again.

"A Great Hotel - super staff!"

5
25/05/2016

The staff at this hotel are just awesome. Our club hosted a national convention in May and we were at the hotel for a week. Everyone was very friendly and helpful and went out of their way to make our stay as comfortable as possible. the hotel has recently been remodeled (from top to bottom) and the beds are very comfortable. I would not hesitate hosting a future convention at this hotel.

"Marriage workshop"

5
25/05/2016

A wonderful place for all events and courteous, friendly, prompt services with a smile..special thanks to Pallavi, Crystal and Meghan for their wonderful services. Definitely you will see us soon...??????

"Beds are so comfy!"

5
24/05/2016

This is a great hotel. Easy to find, and very nice. The beds are unreal. So comfortable! The breakfast was standard, but good. Ate supper in the lounge one night and it was excellent as well. Would definitely stay here again.

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello B6922POmarkc, We really appreciate you taking the time to post your comments on TripAdvisor! We're happy to hear that you enjoyed our new beds and food and beverage services. We look forward to welcome you back in the near future! Joshua Ellis Best Western Village Park Inn Management

"Very nice"

4
23/05/2016

Really like this hotel, beds are comfy and showers are hot with good water pressure. The breakfast is really good and included in your stay. Would recommend this hotel for anyone who wants to be near the foothills hospital.

"Family funeral guests"

5
22/05/2016

We were all SO IMPRESSED! New, refreshed decor, wonderfully comfortable rooms - even for our one guest who suffers from allergies and has had problems with other hotels' cleaning products! The rooms are welcoming, the beds super-comfortable, the bathroom amenities are generous and a real treat to use, and the staff were so helpful and welcoming. Our family was here on a bereavement visit, and your warm and friendly welcome and luxurious accommodation turned a sad occasion into a comforting and positive family gathering. We thank you!!

"Highly Recommended"

5
22/05/2016

This hotel was recommended to us by a friend and a friend of the friend. I traveled with my daughter and this was the safest feeling hotel we have stayed in. The rooms surround an open indoor coutyard (5 stories high) that houses the restaurant, lounge and swimming pool/sauna. The elevators also face the courtyard and are glass on the outside, so you can see into the courtyard. Also the stairs to the upper levels are also an open concept spiral design also within the courtyard. No long dark hallways, closed-in stairwells or confined feeling elevators. A very safe feeling, we found, traveling as females. The breakfast is included and is amazing. Massive fresh fruit tray with everything imaginable, scrambled eggs, bacon, sausages, yogurt, vegetables.... a step up for sure compared to other comparable hotels offering breakfast included. Also coffee/tea, etc. is served to your table. They also offer an amazing Sunday buffet (not included in room rate). The location is good. It is easy to get into the city centre via the CTrain (communter train). The Banff Trail station is very close. We would stay here again.

"Good location"

4
21/05/2016

We paid extra for an upgraded room and apart from the bathrobes there was little that would suggest this was the case. I ended up being very ill one night during our stay and staff was very helpful. Not our best stay away. We expected somewhat more of the room quality

"Canada visit"

5
21/05/2016

The Best Western was a great place to stay in Calgary, the staff were very friendly and helpful. The room was great with very comfortable beds. The location was close to some very good places to eat and easy to get to from both downtown and in to town. We would stay there again.

"Exceptional Hotel near great transportation and conveniences."

5
16/05/2016

I have stayed here many times and have booked many conferences and events at this hotel. The staff are very friendly and accommodating and see to every detail. They go above and beyond your expectations to ensure that your experience is positive. This is a newly renovated and updated hotel and the rooms are in fantastic condition. The elevators are a bit entertaining, as it's never sure if they will go up or down or skip your floor, but it provides a level of amusement.

"Very Comfortable"

4
14/05/2016

My husband had an emergency hospitalization while we were on vacation. Best Western was very close by so I have stayed here for four days. The room was very clean and the bed was very comfortable. Breakfast each morning is good. I ate lunch in the restaurant twice-food good. The front desk people were helpful and accommodating. The only negative is it is very noisy because of the restaurant and pool in the center. Luckily I brought a noise machine so it didn't impede my sleep.

"Wonderful Service"

5
13/05/2016

My company held an education day here- & the staff were amazing! everyone was very friendly & did everything to make sure our day went off without a hitch! Anytime we needed anything someone was always right there, it really helped make sure everyone had an enjoyable day!

"Great stay"

5
12/05/2016

My stay was excellent! Everyone was helpful and friendly at the reception especially night shift guys. Breakfast area looks very modern. There are lots of items to choose from. Rooms are modern and very clean. HK staff were friendly too. Great location - 5 minutes walk from Banff Trail LTR station.

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello gvardina, Thank you for sharing your feedback! We're glad to hear that you enjoyed our complimentary breakfast, newly renovated guest rooms and friendly staff. We hope to welcome you back again soon! Joshua Ellis Best Western Village Park Inn Management

"This Hotel Aims to Please"

5
11/05/2016

We paid a return visit to this hotel recently and upon arrival I discovered, to my embarrassment, that I had mistakenly booked another Best Western instead of my intended stopover. No problem. The very friendly and efficient front desk people simply got on the phone and straightened out my faulty reservation with the other hotel and in minutes we were set for a pleasant stay among the friendly folks who staff this hotel. On our return from British Columbia the following week we once again stayed at the same hotel and had a great stay. The staff of this hotel will go the distance to make your stopover enjoyable. What better recommendation can I offer?

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello RiderGlen, We're so happy to hear that you enjoyed your last few visits to the Best Western Village Park Inn! It's great to hear you commend our awesome front line staff, we're very lucky to have them apart of our team and we'll be sure to share your kind comments with them. Thank you for sharing your feedback, and we hope to see you again soon! Joshua Ellis Best Western Village Park Inn Management

"Best Ever"

5
10/05/2016

Recently we had to tavel to Calgary as a family member was in hospital and not expected to live. We travel for 10 straight hours and then went directly to the hospital. Leaving their at night, totally exhausted and not knowing where to stay we lucked out on this fabulous hotel. From the minute we walked in the door, they treated us with the greatest kindness and understanding. There was nothing they would not do to make our stay as easy as possible. Not knowing how many days we were going to be there, we checked out everyday and then back in every night for 3 nights. They managed to get us the same room for 3 nights in a row and we were very appreciative of this. It was wonderful to come back each night after spending the whole day at the hospital and be so well treated with such concern. From the front desk staff to the lovely waitresses in the lounge, we thank you so very much. It was a blessing to be able to come back each night to our retreat. Again thank you so much, I cannot think of another hotel where we were treated so very kindly.

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello happybob, Thank you for taking the time to post your comments on TripAdvisor. We're very sorry to hear about the reason for your trip to Calgary, but are glad that we were able to provide a comfortable place to rest each evening. We have such great and caring staff at the Best Western Village Park Inn, and we'll be sure to share your kind comments with them. We hope to see you again on your next trip to the city. Joshua Ellis Best Western Village Park Inn Management

"Mother's Day Brunch- Never again!"

2
08/05/2016

Our family used to go here for Sunday brunch on special occasions yearly but for whatever reason haven't been there for approximately 10 years. We decided to take our mom there for Mother's Day as it was close and we had good, although vague, memories of it! I can assure you I will not being going back! The selection was alright, and the price- at $26 per adult, seems average for Calgary. Where it seemed to unravel was the service and the payment at the end. Despite waiting for a bill, I finally had to flag someone down and ask if we paid at the front. I was told yes and the employee asked if I was ready to pay. I started to follow her, however once at the front desk she disappeared. There was a lengthy lineup waiting to be seated, and I was unsure if I was supposed to wait in that or if she was coming back with a handheld debit machine. She reappeared a few minutes later, and started seating some people so I went and waited in line. The line was complete chaos and I waited for approximately 10 minutes before I could pay- long enough that she forgot that I was even paying, not waiting to be seated. The machine neglected to ask for a tip, so I mentioned this to the employee. She immediately stated "oh the tip is built in". I then looked at my bill and a 18% 'service charge' had already been added. I cannot begin to describe how offensive I find that. I understand that most places have a policy for large parties and a minimum tip, but we were a party of 5. I also would've never tipped more than 15% as the service was lackluster- pretty sad considering all they had to do was keep our coffee filled and eventually take away our plates. I know there are much better brunch places in town, with much better service. Not only that, but you still have the right to exercise your judgment of tip amount and know if can be reflective of the service. .

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello Shannon D, Thank you for taking the time to share your feedback with us. We are very unhappy to hear that our Mother's Day Brunch did not live up to your expectations, as our goal is to always provide our guests with great quality food and excellent service. Please be rest assured that your comments have been addressed with our team to ensure that guest experience improves. If you'd like to discuss this further, please feel free to contact me by email at [email protected] We sincerely hope you'll give us the opportunity to better impress you in the future should you decide to dine with us again. Joshua Ellis Best Western Village Park Inn Management

"Another exceptional stay"

5
29/04/2016

This is one of the best properties I have stayed at and whenever in Calgary it is my go to destination. The staff are wonderful, the rooms are modern and well maintained, and the food and beverage service is top level.

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello Randy L, We're so happy to hear that you enjoyed another stay with us at the Best Western Village Park Inn! Thank you for your kind comments, and we look forward to seeing you again soon! Joshua Ellis Best Western Village Park Inn

"Best Western Village Park Inn first time"

4
14/04/2016

This was our very time staying in this hotel. The staff said it hadbeen recently upgraded and it shows. Very tastefully decorated main lobby Under ground parking Comfy beds Very clean newer bathroom Great breakfast bar included. On the corner of Crowchild and 16th Ave very easy to get in and out of. We would defintely stay this hotel again.

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello gdkmartin, Thank you for sharing your feedback on your recent stay with us at the Best Western Village Park Inn. We're glad to hear that you liked our newly renovated hotel, and had to chance to enjoy our complimentary breakfast. We look forward to seeing you again soon! Joshua Ellis Best Western Village Park Inn

"Location and Hospitality Excellence"

5
11/04/2016

As a first time visitor to Calgary, this hotel was a great find. Easy to get to from the airport and close to areas where I had business meetings. The location for my visit was ideal and close to access all major roads. The hospitality of the people working in this hotel was absolutely outstanding! Both the folks at the front desk and the wait staff in the restaurant answered questions and gave directions to every place I needed to go. Very comfortable beds made for a great sleep.

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello Candace S, Thank you for taking the time to post your review on TripAdvisor! We are so happy to hear that you found our location convenient. We will be sure to pass on your kind comments to our front line staff, we are so lucky to have such exceptional employees working for us. We hope to see you on your next trip to Calgary! Joshua Ellis Best Western Village Park Inn Management

"Their giving the old VP Inn an upgrade, and it looks good!"

3
11/04/2016

The rooms look good, and they are very comfortable. The staff is excellent as always, and the free breakfast was standard. The only problem we had was a faulty elevator, that didn't stop on all the floors (no pun intended) and that there is no shelves in the showers.

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello RussianFan, Thank you for sharing your feedback on your recent stay with us. We're happy to hear that you enjoyed our exceptional front line staff and newly renovated guest rooms. We've had our elevator company come in to take a look at the issue you've described, and will continue to work with them to ensure the issue is rectified. We hope to see you again on your next trip to Calgary! Joshua Ellis Best Western Village Park Inn

"Excellent stay"

5
10/04/2016

We stayed one night at this hotel and we were very pleased with the service , value , location and comfort . Spotless clean room, comfortable beds, free wifi , parking , and very good breakfast buffet . We will return.

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello Meron A, We're so happy to hear that you enjoyed our service, value, location and comfort of our newly renovated property. Thank you for your kind comments, and we hope to see you again soon! Joshua Ellis Best Western Village Park Inn

"Great Stay in Calgary"

5
31/03/2016

came to Calgary for day surgery - everything went well - an excellent environment at the hotel certainly contributed to a successful trip. Staff were always smiling and communicative.The rooms and location are very quiet at this time of year -- being right across from McMahon Football Stadium(home of the stampeders ) could make it busy in football season.

"Village Park Inn, Calgary, Alberta"

5
28/03/2016

Would highly recommend this hotel. Friendly staff, newly renovated and spotlessly clean rooms, great location and the complimentary breakfast buffet was delicious. Plenty of parking and also underground parking available, football fans will enjoy the c;lose proximity to the stadiium,

"Excellent motel"

5
26/03/2016

High quality Best Western motel in "Motel Village", close to university, McMahon Stadium, easy to find off Trans-Canada highway. Very convenient to use the LRT to go downtown; there is a station right beside Motel Village. Excellent room: two very comfortable queens, lots of space, good bathroom. Room was quiet, even though located on second floor with restaurant in open area below. Only negative is that the sealed window did not open.

"Lovely stay, clean rooms, friendly staff"

4
23/03/2016

We had two very pleasant stays at this hotel in the last month. The interior has been recently renovated and it is beautiful. The staff is very friendly and most accommodating. We enjoyed the daily breakfast buffet which provided a wide variety of good quality hot and cold foods. The hotel is not near downtown but is within walking distance of Foothills Hospital, University of Calgary and is practically across the street from McMahon Stadium. There are several restaurant choices nearby, from casual to ethnic, to fine dining.

"Very nice."

5
17/03/2016

a very nice hotel, has been updated and the open style is attractive. this is the first time in this hotel and wont be the last. Close to the west exit to the Rockies, we were headed to Bragg Creek for a Christmas party. Breakfast was good even though we caught it at the tail end. (slept in)

"Nice Place if you Don't Use the Pool."

3
17/03/2016

My son and I came to Calgary for the RU Fast Speed skating tournament held at the Olympic Oval located at the University. The hotel is only ten minutes away from the venue. Walking into the hotel you can tell the hotel has had a recent renovation, though the elevator needed some upgrading as well as it clinked and clanged. Since my husband had a Best Western Card for travelling we were given underground parking for free which was nice. The room had been completely gutted and redone, not just the carpet and the wallpaper but looked like new ceiling, new thermostat and a new room heater. I hate staying at hotels were they gut everything but leave the noisy heater to keep you awake at night. The beds were nice and soft and loved all the pillows too! Breakfast at the Court Yard Restaurant was included and started at 6:30am, there were waffles, a large variety of fruit and scrambled eggs, sausage and bacon and potatoes; along with cereals and pastries,.breakfast was really good. Service was excellent at breakfast. Dinner at the restaurant was completely opposite. Two families with a total of four children came back to the restaurant after a day of races. Service was terrible, the waitress never came back to ask if we wanted to refresh our beverages, I received my salad first, and then we waited 25 minutes for our meals which came luke warm. The next time we saw our waitress was when she came to ask us how we wanted to divide up the cheque. Not impressed, service definitely needs to be improved on. The only other thing I was not happy about was the pool area. Friday night we arrived, the hot tub was closed for repairs. The water in the pool was freezing. No child stayed more than a few minutes in the pool. The next day the hot tub was opened temporarily, but the other families children got blue paint or glue, whatever was on the hot tub on their bathing suits. The family complained, and again the hot tub was closed again. When travelling with children, the pool is most important, and the hotel needs to make sure that it is operational and usable (not freezing). If I would have known this earlier, I would have found another hotel with a pool, as there are quite a few to choose from in this area. Overall our stay was quiet, and nice. It's a great place to stay if you don't plan on using the amenities offered.

"Great stay"

4
14/03/2016

We stayed the weekend with our hockey team. Very nice and clean and friendly staff. Also offer a good breakfast. Nice selection of restuarunts within walking distance. The underground parking was very convenient. Nice pool and hot tub and a very relaxing atmosphere!

"Still renovation, Almost finished!"

4
11/03/2016

New modern style , wonderful hot tub and pool. Good Location. The only negative is a very small bathroom but on the plus side great breakfast that comes with the room. Beautiful restaurant in hotel. The other bonus is the underground secure parking.

"Very nice"

4
10/03/2016

Very pleasant stay. The rooms are newly renovated and the off season rate was very reasonable. Bathroom was small for a two bed suite but certainly manageable. Sheets and linens were crisp and white with four pillows per bed. Clean and comfy with no unpleasant odors. Will definitely be back.

"Always a Great Stay"

5
06/03/2016

This is one of my fav hotels in Calgary -- I am always happy with the quality of this hotel and appearance. In addition, the location is easy to get to when coming in from Calgary on the North side as well as easy to exit Calgary to the west enroute to Banff and Canmore.

"Good Value in Calgary"

4
25/02/2016

The Village Park Inn is located in Northwest Calgary near the University and Foothills Hospital. Outdoor parking is free and transit is nearby. The hotel has been recently redecorated and the rooms are lovely. The free breakfast includes hot items and a selection of fruit, cereals, bread, etc. I have stayed at this hotel for years, never had a bad experience.

"Company Christmas Board Meeting"

4
23/02/2016

Our company booked an event room at the Best Western Village Park Inn and was so thrilled with the results. The venue was all recently upgraded and was beautiful and classy. We had a hot breakfast buffet which members were going back for seconds and thirds. The room was set up for our Board Meeting and was quiet and functional. The event manager was lovely and answered all my questions promptly. Our members where also very happy with the location being central and close to an LRT line.

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello Tanya C, Thank you for your glowing review on our hotel! We are so happy to hear that you enjoyed our newly renovated facilities and on-site amenities. I will be sure to pass on your kind comments regarding your Board Meeting to our Catering and Banquets staff as well. We hope that you and your members will consider us for your next meeting in Calgary. Joshua Ellis Best Western Village Park Inn Management

"nice hotel"

4
23/02/2016

The only problem we had, is that the atrium where breakfast is served is in a wide open area below. You can hear dishes clanging and people talking before 6:30. Maybe a higher floor would help!? It also drives me nuts when there is a 'charge' for parking where you need to sleep. That would be a the reason I DON'T choose a hotel. It is the principle of the thing to me, has nothing to do with the money.

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hi Jackie S, Thank you for sharing your feedback on your recent stay with us. We're sorry to hear that you were able to hear background noise from our restaurant in your room, if you'd like to request a quiet room for your next stay we'd be more than happy to make the arrangements. In regards to parking, we do offer complimentary surface parking to all of our guests. In addition to our surface parking, we also have underground parking that is complimentary to all Best Western Rewards Members. The Best Western Rewards membership has no cost and we're happy to enroll our guests at the front desk should they be interested. I hope that clears your frustrations, should you need further clarification please don't hesitate to reach out to me via email at: [email protected] Thanks again for your feedback, and we hope you will consider staying with us again! Joshua Ellis Best Western Village Park Inn Management

"Enjoyable Stay"

5
20/02/2016

We always stay at Best Western if possible as the quality is consistent & good price. The breakfast with the room is really great. Have often been given upgrades when staying any length of time. Staff are very courteous & helpful. Clean & very comfortable beds.

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello 449louisp, Thank you for your review on the Best Western Village Park Inn. We're happy to hear that you enjoyed our complimentary hot breakfast and newly upgraded beds. We hope to see you again soon! Joshua Ellis Best Western Village Park Inn Management

"Great room, location for Foothills and superb staff - recommend this hotel"

5
17/02/2016

Don't be put off from the outside as the hotel has been totally renovated inside. As our visit was due to surgery at the Foothills Hospital we asked for a quiet room and the staff were obliging and gave us a higher room. There is a nice pool and hot tub (can be noisy with the children but not distracting). Nice bar where we can had a drink and supper (pasta was really good!). The free breakfast was pretty good, enough choice for my husband and I. Staff could be a bit more cheerful but did a great job of getting coffee's and juices, and making sure there was sufficient hot and cold foods available. As a BW member we got free underground parking which was a bonus. Wifi was good anytime of the day. We will stay again.

"Great great great"

5
03/02/2016

This was my second time staying at this hotel and received the same excellent service as I did in November. Staff is friendly and helpful and the restaurant and fitness center are top notch. The indoor pool and hot tub was a nice touch... Will have to remember to bring swim attire on my next stay. Tamara and Carina at the front desk are wonderful too!

"outstanding hotel 10 stars"

5
03/02/2016

This is one gem hotel you dont want to miss. Was perfect. I would recommend this hotel to everyone for the price and the location. Hotel staff were great.. Thank you Linda :) Would stay here again without any hestation.

"Great Stay"

4
01/02/2016

Clean and Quiet, Great Amenities ! Central location. The Hotel is huge inside like a big mall. Kids and I loved the pool and hot tube. All was clean and well taken care of. Beds were very fresh smelling and comfortable. Breakfast was awesome, vey yummy, lots of choice. We will be back.

"Nice large working desk"

5
22/01/2016

Was pleasantly surprised at the size of the desk in our room, even though we were visiting for shopping purposes. There was plenty of space for my computer and additional doo-dad, work related hardware. Easy to hook-up to Wi-Fi. The included hot breakfast was excellent. Check-in and out was smooth and expeditious.

BWVPI, Manager at BEST WESTERN Village Park Inn, responded to this review
Hello brendabY4390JS, Thank you for your feedback on your recent stay with us at the Best Western Village Park Inn. We're glad to hear that you enjoyed your visit, and hope to see you again soon! Joshua Ellis Best Western Village Park Inn Management

"Nice and close to hospital and clean."

5
10/01/2016

After checking out all neighboring hotels this was our last stop and glad we stayed. They not only offer AMA discounts but also one for having a family member at the Foothills hospital. After a long stressful day at the hospital we walked to our room the door was wide open and still dirty. They promptly moved us to another room which bathtub want exactly clean they sent a maid instant to tidy up.Very kind and efficient. It's been newly renovated and very clean. They offer an amazing breakfast. I will stay here again and will recommend this hotel to anyone.

"Great Hotel"

4
04/01/2016

It was a great stay overall, front desk staff was very helpful. With 3 of us staying in the room and only one chair, staff immediately brought up an additional chair. The only issue was the holiday hours of the breakfast starting at 7:30 instead of 6:30 we had to leave early and didn't get to enjoy the hot breakfast.

"It's Okay"

4
02/01/2016

We liked staying at this hotel, actually we liked all Best Western Hotels whether we're going on a long or short holidays. My son loves to swim on their pools although some pools have waterslides but it's ok. My husband likes their hot breakfast its not just a simple continental breakfast and i just love their pancake makers. We always try to book on best western, they're comfortable to spend the night with.

"Great value"

4
01/01/2016

Hotel has been nicely renovated throughout and room was comfortable and had everything we needed. Breakfast is very nice, the whole family enjoyed it. Great value for the money and the hotel is situated well for our needs.

"Pleasantly Surprised!"

4
21/12/2015

This hotel looks really old and and not welcoming when you drive up and the location isn't great. But, inside is completely different! The rooms run along the outside of the interior of the hotel and there is a courtyard in the middle where the pool, bar and restaurant are. Rooms have all been updated and are nicely appointed, modern, and clean. Staff was very friendly and accommodating, underground parking was nice. There are not a whole lot of hotels in northwest Calgary and if we had to stay in that quadrant again, would definitely consider staying here.

"Celebrated our 15th weddiing anniversary on the weekend"

5
21/12/2015

It was a night to remember. Me and my husband are very happy we picked the Best Western Village Park Inn. All their team are very accommodating and exceeded our expectations. Will definitely recommend to others who are looking for a great place to celebrate their special occasion. The banquet assistant manager "Karine" was superb.

"Great location for Hospital reasons"

5
17/12/2015

This is a very comfortable hotel with good amenities. The restaurant serves good food and when having to go to the hospital it is very easy to get to and 5-10 minutes away. I would recommend this property.

"Near Foothills"

5
15/12/2015

The room we stayed in has been recently renovated. Very nice touches, like a safe in the room, and clean TV remote in a bag. Large mounted TV was easy to see. I can easily get into the shower, though it is narrow, and this room was also close to the restaurant and elevator. I enjoyed the thick beds, and high tables. There was nicely placed plug-ins for the CPAP machines, and space to set the machines up. Breakfast was free with the room, now people you do get a slip of paper when you seat down, this is not a bill or to get extra tips, but it is a way to account for the breakfast to a room. From the look of it it is the best way to do it. They have a great underground parking, the doors were easy from me to get through to the underground, I move slow with a walker. I found the staff to be friendly and helpful. There was no noise that I heard in my room. The place was very clean. I enjoyed my stay and intend to go back.

"Beautiful Facility"

4
12/12/2015

This hotel is either a recent reno or a new construction. We had not come across it in the past when searching for accommodation in Calgary. We will certainly stay here again! It is close to the university/hospital as well as restaurants and the TransCanada Hwy. Pleasant staff and very comfortable rooms. Of note is the 5-floor atrium, making each room open onto a pool-side balcony. Breakfast starts at 6:30, later than usual.

"Great place to stay near Foothills Hospital"

4
27/11/2015

Clean rooms and hotel overall. Great food, buffet breakfast is full, big, lots of choices and included with room fee. Price was reasonable $116 plus taxes, DMF, etc fees. Great food for supper in the restaurant/bar. Best homemade hamburger and my husband's steak was very good too. A bit pricey $70 but then I had 2 lovely glasses of wine with supper. Beds, bedding, toiletries very nice. The TV remote is cleaned and put in a little sack. Nice touch.

"My stay at best western in Calgary"

5
23/11/2015

We enjoyed our stay . My husband was a 5 minute walk from his course and our daughter could pick me up and we spent a full day Christmas shopping. The second day of the course and our checkout was handled by express checkout so I needed to do nothing because I thought my husband had already taken care of it. Things worked out in the end. We really enjoyed our stayed,everything was very comfortable.

"Hotel Stay"

5
19/11/2015

Very nice hotel. Bed beyond comfy, room decor modern and clean. Beautiful bathrooms. Hubby love the TV. Very cool set up of hotel. All ameneties right on site. Lounge, Restaurant, commisary, pool, hot tub. Guest services very friendly and helpful. Would stay again !!

"Nice hotel"

4
17/11/2015

Stayed here for a conference being held at the hotel. Good hotel near the University. The block it is on has a cluster of several hotels. I like the front desk service were good. The furniture in the room was modern, everything was clean. I was surprised by the buffet breakfast, I was expecting typical fair for an included continent breakfast, this was much better, nice fresh fruit, and hot dishes. C-train is a short walk away, it would be good if they improved the access but otherwise ok. I usually stay downtown when in Calgary, with c-train access I would reconsider staying here.

"High quality hotel"

4
17/11/2015

I have positive impressions of this hotel. The room was very tidy and appealing, also rather spacious. It was a pleasure to stay there. There is a swimming pool just inside the hotel. Unfortunately I didn't have time to swim there, but it looked cool! The breakfast (buffet) was included, and it was very nice. The menu was simple, but there was enough choice and the food items were very good, so I was also happy with that one :) The hotel is located in an industrial area, so there isn't that much to see. But there are a couple of nice parks, and you can also take a train that will bring you to the city centre in some 15 minutes, I think.

"Great location close to McMahon stadium for game day"

4
14/11/2015

Location is great for easy access to the McMahon Stadium if you're into Stamps games.I'm not a fan of the hotel layout - rooms arranged along a long open corridor which overlooks what would be a courtyard in an office block, but is the dining room. Almost dormitory-like in its layout. There really isn't much of a view here - you're either facing the highway, the parking lot or an office block, so if you're into views, this is not where you want to be. However, other than these, our stay was pleasant. Check in and check out were quick and easy. Breakfast was the best part of this stay. It was delicious and plentiful. Lots of variety in what was available. Wifi was good enough and was free. Altogether not a bad stay.

"Very Poor stay at a Best Western"

2
09/11/2015

Poor access to city transit (C-Train). If you have a large vehicle and under ground parking is not available, and you have no rear access to hotel. Only one way in and out. Poor front line service. A lot of noise from breakfast room to hotel room in am. No security in the night, alot of young guys hanging around front of hotel looking through planters etc. Made us feel that the vehicle may not be safe outside. We are Diamond members and this is the worst Best Western we have ever stayed at.

"Looking forward to returning here"

5
30/10/2015

Was in town with my wife and daughter for a concert. The hotel is well located near the University of Calgary. The check-in process was welcoming and efficient, so too was checking out. It's great to have the convenience of a lounge, restaurant and good to know the great conferencing opportunities. I forgot my bathing suit tho! Next time...!

"Not bad hotel in a convenient location"

3
28/10/2015

This hotel is really convenient for Banff and the Rockies. It is also ideal to get to the airport and downtown. The hotel has been refurbished and is a funky design. The rooms are adequate and clean. We had an awful experience having lunch in the restaurant. The waitress was shocking and rude. She was impatient with my elderly parents and would substitute a soap that was more appropriate for a health issue and told my young son he couldn't have garlic bread that came with his pasta! I could go on but the picture should be clear. The lunch was adequate. In fairness, I shared with the manager our experiences with the waitress (only one, the second one was helpful and friendly). The manager was also helpful and refunded some of the meal and room rate. We weren't after the discount but simply wanted to highlight our concerns. That experience overshadowed our stay and breakfast the next day felt uncomfortable. It was just one staff member who tarnished the stay which was otherwise fine. The pool was a perfect temperature and we enjoyed the hot tub.

"Good clean hotel at reasonable cost"

5
27/10/2015

We have stayed on a number of occasions. Good parting underground, clean pool for the kids, and excellent breakfast for the money spent. Would recommend for an evening out or a weekend away with the kids. Rooms updated and central location. Close to the children's hospital and have always been accommodating. Would recommend !

"Best Western Village Park Inn great location"

4
21/10/2015

RV and bus parking. Beverages and Appy's complimentary 4:30 pm to 6:30 pm. Free breakfast. 6:30 am. Close to bus and train for commuting. Staff are courteous and helpful. Stayed on 3rd floor. Open concept of pool and hot tub in centre. Dining room. Bar and grill. We had an ok dinner. Menu has lots of options. Room was clean. Bathroom small. Definitely would not fit a wheelchair. No fan. Very good beds. Lots of towels and toiletries. Not sure about noise as hotel not busy. My head hit the very comfortable pillow and I was out. Coffee machine is single cup. Fridge and microwave. Good tv.

"Thanksgiving Weekend"

4
14/10/2015

Picked this hotel for location to daughter's university, pool and buffet breakfast. Very easy to get to downtown and freeway. Breakfast buffet was wonderful and staff were friendly. Pool and hot tub were very clean. Only thing I would do different would be to request a room on the opposite side of the pool as it was noisy with kids on our last night. Will stay here again.

"Very good Hotel for a reasonable Price"

5
12/10/2015

Very good and caring staff, the restaurant was excellent on quality and price. Good room service. Breakfast was also excellent and incl. in price. The rooms where clean and up to date. Beds where also comfortable. I would stay there again

"Far too much noise"

3
06/10/2015

On Friday and Saturday there were approximately 12 ( no I'm not exaggerating) kids around 6 - 10 years of age running amok throughout the hotel. The noise was unbearable. While I primarily blame the parents, the hotel staff could have done more to curb the noise. This hotel is an open concept and we couldn't even sit in the bar and enjoy a quiet drink, the noise was that bad !!!!!!!!

"Great Stay"

5
04/10/2015

We had Great service, the beds & pillows were very comfortable,the rooms very clean. Nice to have underground parking. The free breakfast was plentiful with a good variety, this service allows one to eat and get quickly get on with their day. We ate 2 suppers and the service was great, food very tasty. Close to Foothills hospital & they have a special rate for those spending time at the hospital.

"Very Good"

4
03/10/2015

We were very pleased with this hotel. Staff were friendly and accommodating. We enjoyed the breakfast. The room was very nice and clean. We parked our car underground which was very safe and was included. Overall I would recommend this hotel.

"Nite over after Tenors concert"

4
30/09/2015

We received a 50th anniversary gift from our children to go to Tenors concert in Calgary..We decided to make an evening out and not try to drive 2 hours after the concert so ....We had a great evening out with a nice dinner out, then listening to good music & entertainment followed by a restful night and complete complimentary breakfast..

"Best Western"

5
28/09/2015

Again--a most pleasant stay--clean--quiet-even though there was a wedding on the Saturday night of our stay. Restaurant has a great steak dinner, and very pleasant wait staff. the front desk staff was welcoming and pleasant as usual. this is a regular place for us to stay--close to the hospital where we needed to be and close to main roads for easy access to and from shopping areas.