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Bunratty Castle Hotel, BW Signature Collection, Bunratty

Bunratty, Co. Clare, V95 DW9N, Bunratty, Ireland - See on a map
Bunratty Castle Hotel, BW Signature Collection - Bunratty Castle Hotel, BW Signature Collection The Bunratty Castle Hotel, BW Signature Collection is ideally located in the center of Bunratty. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Bunratty Castle Hotel, BW Signature Collection in Bunratty, Co. Clare. One of County Clare's Newest 4 Star hotels. New sophistication and luxurious style are the hallmarks of the renowned Bunratty Castle Hotel, BW Signature Collection, which is part of the Blarney Group. The hotel has been restored to its rightful position as one of the most intimate and charming hotels in the west of Ireland. It embodies the highest of traditional values, with a diverse range of luxury accommodation, glorious dining and a spa of exquisite indulgence. Nestled in the heart of the historic countryside of Bunratty and within easy access to Shannon International Airport, Limerick City and the Shannon Industrial Hub. The hotel is but a short stroll away from the famous 15th Century Bunratty Castle & Folk Park. Bunratty is an ideal base for visiting and touring the unspoiled, cultural West of Ireland with Galway and Connemara, the Cliffs of Moher, Wild Atlantic Way, the Burren and the beautiful Lakes of Killarney all within an easy day trip. As an added bonus, visit the Bunratty Mills Shopping Village, located at the foot of the hotel grounds.

BW Signature Collection

Bunratty Castle Hotel

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Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 1867 guest reviews
NOTE ISSUED
Excellent
676
Very Good
601
Average
336
Poor
152
Terrible
102
REFER TO NOTICE
Business Business
113
Couples Couples
681
Family Family
506
Friends getaway Friends getaway
280
Solo travel Solo travel
59
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Family Break"

4
mary9782020, Cork, Ireland 25/09/2020

Great location a couple of minutes walk from Bunratty Castle.and the Folkpark . The Folkpark is a great place to spend quite a few hours with the kids. The hotel had all the necessary protection in place , shield, hand sanitizers Breakfast and Swimming Pool was limited to a number of occupants . All had to be pre-book and no issue. Staff were very helpful and friendly . Good quality food served at breakfast with plenty of variety and very attentive staff,.

"Terrible food"

3
reillyaoife, Limerick, Ireland 24/09/2020

Hotel staff and facilities lovely. Bed very comfortable and bathroom great. Covid 19 prevention fantastic. Ate in the bar for dinner and it was not worth the money. For a 4star hotel you would expect food to be made by the chef but it was very obvious it is all bought in and just cooked/heated up by the chef. My vegetarian dish was just pasta with 1 mushroom cut up in a packet made sauce..... please hire a chef who makes the food themselves from scratch.

"Amazing stay"

5
Veronica G, Dublin, Ireland 21/09/2020

I stayed 2 nights with my partner. Finally we did something nice after this horrendous period...I had an amazing experience since time of reservation, a special thanks goes to Sandra, who happened to check me in too, she was wonderful. We got a free upgrade and once we arrived we found the wine we requested plus a marvellous plate with cakes. The hotel has a strict policy for Covid19 which makes you feel very safe, they have a machine at the entrance which controls the body temperature. The food we had there on hour second night was Superb, and the service was excellent, a special thanks goes to Sophie. The location is perfect. I will definitely come back and reccomend this hotel to everyone.

Megan Roberts, Marketing at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Dear Veronica G, Thank you for your review of your recent stay here at The Bunratty Castle Hotel. All of our staff will be delighted to know that we could provide you with such an amazing experience and that you felt safe with our COVID safety measures. We hope to welcome you back to The Bunratty Castle Hotel at a future date. Kind Regards, The Customer Service Team

"Relaxed and accomodating"

5
po33yod, Limerick, Ireland 21/09/2020

We stayed for 1 night B&B. We found the staff very professional and accommodating (couldn't do enough for us) food was a very high standard and portions very generous. The room was very clean and well kept. Only negative was the TV was very small for the distance away from the bed/ lounge area. We would highly recommend staying at this location and will be returning again

Megan Roberts, Marketing at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Dear po33yod, Thank you for your review of your recent stay here at The Bunratty Castle Hotel. All of our staff will be delighted to know that you found them professional and accommodating. We look forwarsd to welcoming you back to The Bunratty Castle Hotel at a future date. Kind Regards, The Customer Service Team

"Best Day of Our Lives!"

5
User 20/09/2020

My husband and I got married here in August 2019. The staff and, in particular Marion and Brian, were so understanding, friendly and reassuring. They went above and beyond to ensure that our guests were spoiled. We coordinated the wedding from abroad and yet Marion couldn't have made the whole thing any easier. Most of all, we had fun organizing it, fun at the tastings and smiled from start to finish on the day. We cannot wait to come back and celebrate more occasions here.

Megan Roberts, Marketing at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Dear Lisajayneo, We are delighted to hear that your wedding here at The Bunratty Castle Hotel was the best day of your life. Weddings are at the heart of The Bunratty Castle Hotel so we are happy to hear that you felt the staff went above and beyond to ensure that your guests were looked after. We will pass your kind words along to Marion, Reviews such as your own go along as far as staff motivation so for that we thank you. Kind Regards, The Customer Service Team

"Not safe to stay in this Hotel"

1
User 14/09/2020

We stayed in this hotel on Sept 6th and were shocked that government guidelines relating to the coronavirus were not implemented. There was no table service in the Bar/Restaurant and when i asked "why not" i was told they were short of staff which was unacceptable. On more than one occasion there was a queue of 11 people waiting to be served at the bar. We did not see any tables being sanitized when people left them and the reception area looked more like a function room at a wedding with no social distancing. We are Frontline and HSE workers that have worked hard since the beginning of this pandemic and could not believe the behaviour of other guests, staff and management of this hotel. We spoke with the duty manager the following morning and were told our complaint would be addressed at a meeting with senior management later in the week but we have not been contacted by anyone from this hotel yet. Unfortunately there was no duty of care to guests or staff during our stay at a time when" we should all be in this together "

"Excellent Hotel"

5
billtonerb, Naas, Ireland 13/09/2020

Excellent Hotel in excellent location, Very friendly staff, Breakfast was first rate, Very comfortable bed and pillows, Check in and Check out was effortless, I would definitely recommend this hotel with no problem.

"Bad Experience "

1
susydel, Timahoe, Ireland 13/09/2020

Whilst we completely understand the restrictions covid has imposed on us, it should not compromise the quality of customer service we expect when paying hard earned money to stay in this hotel. The sharp, curt, receptionist we were met with when we arrived too early was certainly NOT a feel good ambassador for this hotel. There was no, kindness or understanding, just a "You cannot book in before 4pm," you dont have to leave until 12 midday so what more do you want! That was what we took away from her "warm welcome". We didn't even expect to book in, but wanted to leave our number should the room be ready before 4pm! She went on to inform us if we wanted coffee or lunch to go down to the village!! If it hadn't of been for the fact we were meeting family later that evening we would definitely of not gone back. Also there were no bathrobes,slippers,coffee pods in the room, although the Junior Suite which we booked clearly states they would be included! The coffee machine was in the room ...... these things of course mean nothing, but the courtesy of being told they would not be on offer would of been nice. The mattress was not as comfortable as I would have expected in a 4 star Hotel, but again the most important thing to us was the customer service that was severely lacking in the mature receptionist that frankly could have taken lessons from the well mannered younger staff members we dealt with during our stay. We most definitely will not be back!

"Pleasant hotel"

4
User 12/09/2020

We stayed here for 4 nights. The staff were very helpful and friendly. The rooms were basic but clean and had everything we needed. The pool was small but lovely and very clean. I had a massage which I really enjoyed although I felt they could have had cheaper/30 min massages on offer. Breakfast was grand but we couldn't have toast because of the restrictions which I found very strange. We didn't eat in the bar but the menu looked lovely. I think the hotel has a 4* rating because of the spa and leisure centre. The beds weren't overly comfortable and we started to feel a bit stiff and sore after the second night. We enjoyed our stay here and would probably recommend to friends looking for a value for money hotel

"Really excellent "

5
davidpY3667AL, Lisburn, United Kingdom 07/09/2020

My wife and I had a very enjoyable time here. I couldn't fault anything. Great hotel and great staff. Rooms were spacious, huge comfortable bed. We ate in the hotel and once again the food was very good.

"Staycation "

5
User 05/09/2020

Hotel has excellent location in Bunratty. Walking distance to Folk Park, Restaurants and bus stop to Limerick city. Rooms were sanitised and every area of hotel was scrupulously cleaned and sanitised. A great choice of delicious breakfasts available. Staff were amazing at all times. Pool and Spa were opened although due to Covid restrictions jacuzzi & sauna etc.. Closed off. We stayed for 4 nights and we ate once in the hotel and then in The Creamery, Durty Nellies and JP Clarkes. Although food in general was good, JP'S got the big thumbs up on account of "home made chips" and the environment in general. We visited the Folk Park which is a must and the village of Adare which was voted pretiest village in Ireland. We also took local bus to Limerick and did an historical walk which was very interesting. We thoroughly enjoyed our stay.

"4 star ?? "

1
robertmQ6134OL, Maynooth, Ireland 04/09/2020

This is most certainly not a 4 star.. tbh it's a poor 3 star .. Old , neglected and just soulless The restaurant turns tables which is the first hotel in Ireland I have seen do that in last 3 months .. Place is awful I was so so disappointed it's tough to even think of one plus

Megan Roberts, Marketing at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Good Evening Robert, I am disappointed to read your review. Usually, Guests remark at how wonderful they found the hotel so I am surprised to hear you did not find the hotel so. Our hotel has been graded a four star hotel for numerous years under the national standards outlined by Failte Ireland. Our hotel is inspected yearly and has passed. Perhaps providing us some insight as to why you found the hotel to be '3 poor star' would allow us to investigate and in the case that there may be any issues they may then be rectified in order to improve the future guest experience. Following the guidelines set out by the government, The restaurant has three sitting in the evening, each lasting an hour and a half. The tables are then sanitized and given a 15 minute resting period before the next guest uses the table. This practice is customary throughout Ireland in all food serving establishments, I am surprised to hear that you have stayed in hotel that will only use a table once a night. Kindest Regards, The Customer Service Team

"Staff were fantastic"

5
Shireland13, Dublin, Ireland 02/09/2020

Same as everyone else in 2020, not a hotel I would have used pre-covid. The location is amazing, can roll to the castle so would be filled with international tourists normally, but they've clearly made efforts to attract local clients, hotel was busy. Its definitely not a family friendly hotel, or more accurately wasn't designed as one. If they want to continue with domestic market I would suggest more options like a playground, area for families to have a drink, lower sinks and hand driers, more child friendly pool facilities... However, what they lacked in facilities for their new mini clientele, they absolutely made up for in staff attitude. They were so friendly and the kids were made feel very welcome. I was really, really impressed with all of their staff to be honest and we spoke with a few of them. There were some covid caused issues around timetabling etc, but a chat with any of the staff usually ironed out any problems on the ground. Cannot stress enough how impressed I was with the staff, they made the break.

"Relaxing weekend break"

5
User 28/08/2020

Myself and husband stayed two nights and were not disappointed. From the second we arrived we were met with friendliness and care. Staff were unreal nice. Especially two young girls in the spa Kaitlyn and cara made our very first massage very relaxing as I never had one before put me straight at ease. Breakfast staff also were amazing . Dinner and breakfast were fast servings and was very tasty.cant fault anything .rooms were perfect also. Cant wait to come back again.

"Excellent Stay"

5
ShaunaM25, Ireland 27/08/2020

We stayed here recently for one night, while check in at 4pm is quite late we didn't mind as we had a lunch booking in a nearby establishment. We arrived at 4pm for check in and got sorted fairly quickly as we had prepaid and prebooked all out meals via email beforehand. The temperature checks and sanitizer at the door were very good. The room itself was lovely, the bed was comfortable and there was no aspect of the room that I could fault. Everything that we needed was there. We ate dinner in the restaurant that night, the staff were so friendly and efficient. The food itself was excellent, nice portions and it was delicious. We also had breakfast prebooked, this again was excellent. It is a bit of a chore having to ask for everything, however, the staff are very visible and more the happy to help. Overall we had a great stay here and would defiantly stay again and recommend to people.

"Grand hotel, Mamie was the high point!"

4
User 25/08/2020

Stayed for one night on a trip to West Cork. We checked in just before 2:00. Our room wasn't ready, but we were going to the folk park for the afternoon, so it wasn't a problem. On arrival back at 4:15, our room still wasn't ready. I said we would go into the bar and have a drink while it was sorted and I didn't expect to be billed for the drink! In fairness, that's what happened without any fuss. It was over an hour before our room got sorted. As we were sitting wet as it was raining all day, my wife was getting a bit distressed as our son was wet and exhausted... In step's Mamie! What a beautiful warm person. She sorted out our room, but more than that, we went off to our room all smiling. Its hard to put into words, but she saved the day. Thank you Mamie!

"Would definitely recommend"

5
User 24/08/2020

Had a lovely stay here for 3 nights. The staff are brilliant with Mary in the restaurant being the standout. Pool is great too and i prefer the reserve your timeslot system. Slight improvement would be a bigger menu and sanitizer on each floor and lifts. The temperature checks are not enforced either. Wouldn't put me off coming back though.

"Christening "

5
sarahmolly, Dublin, Ireland 23/08/2020

We had a christening booked here for 22nd of August . However due to government guidelines we couldn't go ahead with it so had a small family gathering instead . The staff here more than went above and beyond to ensure our small man had the best day ever . All staff were wonderful but very special mention to Mary and Alice who served us . Mary even looked after baby so mommy could eat her dinner !! Megan And Marion who also went above and beyond and showed genuine kindness which is rare these days . I cannot thank you enough ladies .

"Amazing staycation"

5
880annel46, Dublin, Ireland 18/08/2020

This hotel is one of the best hotels we have ever stayed at friendly staff Nothing was too much to ask Breakfast lovely Very clean and up to date Beautiful hotel with wonderful staff In a wonderful setting with the castle only 2 minute walk

"Lovely staycation"

5
Catherine G, Cork, Ireland 16/08/2020

Stayed in hotel for 4 nights, originally was suppose to be only 3. I found the hotel to be spotless and absolutely fantastic staff. The breakfast was gorgeous, maybe a bit slow coming out but to be fair in this current situation and staff having to serve every table maybe this is the new normal. There was Temp check on way in and sanitisers all over the place. Staff were continously cleaning areas down. Rooms are bit dated but were spotless. The ladies that we spoke too in reception were fabulous. Lovely friendly faces. I will stay here again. Keep up the good work everyone. Regards Catherine and Peter

"Great visit, but bad attitude from some staff"

4
User 12/08/2020

We had a mainly lovely visit to Bunratty castle hotel with a couple of downsides. None of the staff were wearing masks, even after the Monday that stated all people in public areas had to wear masks. Without their masks in the restaurant they were reaching over us and placing our food on the table which I was really uncomfortable with. When we got breakfast on the first day, the waitress was quite rude to my partner and I, which was very off-putting. This type of service would make me not want to return. The next day however we had a different server and she was much better so it wasn't a problem or anything, but I would expect better manners from staff, especially with everything that is going on at the moment. Our first room had broken air-con and we were moved to another room and the receptionist was really helpful with this.

Megan Roberts, Marketing at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Dear Guest, Thank you for taking the time review your recent stay at The Bunratty Castle Hotel, detailed feedback such as your own goes along way to improve the future guest experience. I am disappointed to hear that you found one of our members of staff rude as normally our guests remark how friendly and helpful our staff our. In the beginning, we had strict measurements in place so that our guests felt safe from COVID-19 but still wanted to make the hotel stay as normal as possible by our staff not wearing masks and keeping back from guests and food. We have since reviewed this and now all our staff wear masks. I apologise that you had felt uncomfortable. We hope that we may have the opportunity to welcome you to The Bunratty Castle Hotel in the near future. Kind Regards, The Customer Service Team

"Disappointed. Not worth your hard earned money. "

3
loulougalway, Galway, Ireland 06/08/2020

I'll start off by saying I understand that staff are under pressure due to Covid 19 restrictions. I completely understand that. I took a trip around Ireland to try and spend money on the Irish hospitality industry. The hotel appears to be very well set up for safety during Covid 19 restrictions. Thermometer check upon arrival which is very reassuring, a sanitisation sign on the room door, very clean rooms etc. The room I stayed in was a lovely size and the bed was very very comfortable. Shower facilities were also really great. However unfortunately; there were a couple of issues with my stay at Bunratty Hotel. When you are paying guests paying FULL prices you would expect to get a full standard service. We arrived earlier than the actual check in time. I arrived about an hour beforehand, the lady at reception was lovely and had our room ready. In a lot of places you stay now, you need to book breakfast times. Already (an hour before check in) a lot of the times for breakfast were already booked up. We accepted 7.30am, either that or no breakfast at all. I also enquired about the leisure centre. That was already fully booked for the day. How disappointing. No spaces for a swim in the pool at all. This has happened at most hotels on my trip. It's extremely frustrating. I was so disappointed I called the spa and practically begged and pleaded to be allowed use the pool. A lovely lady who worked there let me in for a half an hour, and I was very very grateful. They only allow 8 guests in the pool at one time. Also the jacuzzi facilities were not working/not in use the day I went for a swim. Someone may say, why didn't you call ahead to book breakfast and your time at the pool. Well I did, the week before however the woman on the phone told me it wasn't possible and that I could only book these things the day you arrive. We tried calling a few places to eat that night but unfortunately they were already booked up. We booked to have dinner in Fibber Magees restaurant in the hotel. Due to Covid restrictions the restaurant is very very bare. It doesn't resemble a restaurant experience at all. The waiting staff are very courteous and pleasant, very friendly too; however someone along the chain of command isn't listening. I ordered food without sauce it still came with everything on it, the same way it was displayed on the menu. We were nearly finished starters before the drinks came and we had to ask for salt, pepper, cutlery. Again there was an issue with our main course. A mistake had been made in the kitchen. If you need anything extra you need to ask and ask and ask. Ask for dessert menu, wait 20 mins for a menu, more time for the order to be taken and the duration of lent for it to be served. The food is grand... Ask and wait another 15 minutes to pay. And ask again. We eventually got the bill but our meal was not in a million years worth €100. Plus the service was disastrous. I'll repeat not an enjoyable holiday restaurant experience at all. It's harsh but it feels like you're eating dinner in an empty town hall. The hotel appears to be fully booked up but unable to deal with the demand of hotel guests. I was looking forward to staying in some really great hotels (this being one of them) during my staycation but it appears that a lot of hotels around Ireland can not cope with Covid-19 restrictions and guests expectations. I am a very understanding person but unfortunately when you pay hard earned money for a holiday experience you expect quality. I was very disappointed overall with my experience at this hotel. I doubt I'll return. I feel like the hospitality industry is really struggling to cope post Covid19.

"Car vandalised over night in hotel carpark "

3
115foodie, Galway, Ireland 06/08/2020

Just back from a one night stay..we had an ‘executive' room on the 4th floor. Checked in by a friendly girl on reception. Went to our room which had a sanitised sign on the door however there was a half drunk bottle of water in the bathroom....very basic accommodation but the staff were friendly, particularly a lovely bubbly lady in the bar, wish I had got her name because she was so warm and hard working. Our car was vandalised in the car park overnight. The cameras in the car park don't work so unfortunately we left feeling very hard done by. The duty manager did call us but didn't offer any solutions unfortunately.

"Amazing "

5
User 04/08/2020

Stayed in this hotel recently couldn't recommend it highly enough, everything from the rooms to the Spa and leisure facilities.... me and my partner had a few treatments in the spa and the staff were so friendly and professional there, Pamela in particular went above and beyond, we will definitely be back

"Huge thumbs up for this hotel"

5
marianleesconway, Tipperary, Ireland 03/08/2020

My husband and I had an overnight stay on sunday the 2nd of August. While we were nervous about covid I felt that everthing was so professional and we didnt feel restricted in anyway. We had our dinner in the bar and the food was amazing. The staff were fantastic attending to our every need. We really felt looked after. The breakfast was one of the highlights of our trip. It was honestly one of the best we've ever had. We will will definitely be back!

"A Interesting excursion within covid regulations "

5
ddocsemaj, Dublin, Ireland 03/08/2020

A great hotel with friendly staff - not the normal weekend with covid regulations restricting dancing and toast but all round a great location to base yourself during a long weekend in Clare. In the shadow of the famous castle and Folk Park with a number of gastro pubs in you're doorstep- moments from the main limerick Galway road and a stones throw from Shannon. Friendly staff, delicious food in a well maintained and clear building created the right atmosphere for the weekend - will be back

"Post lockdown family break"

3
778barried, Saggart, Ireland 27/07/2020

Our second visit here. Great location and staff very friendly and attentive. Leisure centre/pool is great. Food good - not a spectacular menu but well cooked and family orientated. Exterior of hotel needs sprucing up and the rear views of the roof are not appealing! The rooms are quite dated and we had a problem with our kids room. The air conditioning unit had been leaking and the carpet was damp. We reported it and maintenance came and told us what the problem was but we were not offered a change of room nor did they even follow up with a dehumidifier or anything. The smell became worse over our stay and it was disappointing. The service for breakfast and the one dinner we had was not up to scratch. My wife had to wait 35 minutes for poached eggs and mushrooms one morning and 3 pancakes took 25 mins another. The problem seems to be in the kitchen as dinner took an eternity to arrive too. All of this sounds harsh and allowances have to be made for the current climate. The covid precautions were excellent and we felt safe. The staff are excellent and hopefully when this situation improves the issues above will resolve themselves. Our first stay here 3 years ago was excellent and I've no doubt our next stay will be too.

"Poor service didn't meet expectation"

1
User 26/07/2020

On arrival to the hotel the check in staff member didn't even smile at us we were the only two checking in at that time. I asked the receptionist if we could order room service and also tried asking questions about the area said that they don't do room service any longer with Covid, I also asked about food in the bar and she told me that there is no good available and didn't say anything else to us other than where our rooms were located. As a first impression I didn't feel that welcome. We dropped our bags up and left the hotel to find a local takeaway place. When I asked reception the following morning if we can collect the breakfast and bring it to our rooms she said we would need to come downstairs and discuss it with the breakfast manger. I then asked if she could just ask for us as we would miss our breakfast slot for 8.30am if we weren't allowed to bring it up as both of us would need to go down not just one of us. I gave this feedback to the receptionist that I found them to be very unhelpful to guests she did apologise which I appreciate. I would not visit here again based on the culture of the organisation there seems to be a huge gap in there customer service to guests I don't go to nice hotels based on location I go to that hotel based on the service I receive if it's poor I generally don't ever go back again. My advice would be that there is a training gap in the front of house where customer service is concerned there is so much opportunity for the business to implement good practices here.

Megan Roberts, Marketing at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Dear Louisell5061LT, Thank you for your review, I am shocked and surprised by the experience that you have outlined as it sounds very far removed from the standards we strive for. In the past our guests have remarked at how helpful our reception team are so I am shocked and saddened to hear you did not find them so. Could you forward details of your stay to mroberts@bunattycastlehotel.com so that we may investigate this matter and provide customer service training to the relevant staff. Kind Regards, The Customer Service Team

"Lovely Hotel"

5
User 22/07/2020

Myself, my husband and our two children had a fantastic stay at this hotel. Our temperature was taken on entering and the whole place was spotless. The room we had was spacious and clean. The food in the restaurant is very good. The staff are extremely professional. The highlight was the amazing breakfast - the best hotel breakfast I have ever had. Wonderful friendly staff that were very welcoming and nothing was too much trouble.

Megan Roberts, Marketing at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Dear annmarieo657, Thank you for your review of your stay at The Bunratty Castle Hotel. We pride ourselves in providing good customer service and are delighted to hear that you thought the staff were professional and that you thought the breakfast was amazing. Your comments go a long way to provide our staff with confidence and support, and we appreciate that. We sincerely hope that we may have the opportunity to welcome you back to the Bunratty Castle Hotel in the near future. Kind Regards, The Customer Service Team

"UNHAPPY GUEST"

1
User 19/07/2020

We stayed at the hotel 18/7/20, the room was very warm , the air conditioning unit, while blowing air was not cool air, just warm, we rang reception and they said they would turn it on for our room, we waited over half an hour , it still didn't work , we rang down Again and the man said he had turned it on “again” and to give it 5 minutes, it still didn't work, we rang down again but they wouldn't believe me that it wasn't working and offered to send up an “engineer”, this was at approx 12 midnight, we were in bed by this time , I asked them to bring up a fan which they did, we got no sleep between the very warm room and the noise of the fan, there were other hotels locally at half the price but we opted for Bunratty castle house hotel as they advertised air conditioning, the restaurant was fully booked so we had a some drinks and a meal to the room during the evening which was good, costing €128.50, the chap that brought it up was professional and friendly, I had no problem paying for that as it was supplied as ordered , what bothers me is that you cannot advertise a room with airconditioning, take the customers Money and not supply it , I expected the hotel to waive the cost of the room but they were having none of it, it was nothing to do with the money but a lot to do with the principle, I spoke with the duty manager Sarah but although she was pleasant I found her response quite condescending , I am mechanically minded and understand how hotel air con works, they wouldn't accept that it didn't work , I asked the duty manager sarah the next morning would she like to come up and I would show her, she said she couldn't as she would have to get “tooled up because of the covid “ and anyway she wasn't allowed into the rooms, even tho room service were, with no gloves or mask on , I will not be leaving It at this I can assure you, I have been charged €149.00 for something that didn't deliver what they said they would deliver, total cost for a sleepless stressful night But with good food and drink for 2 €277.50

"Overall a good stay"

4
ShaunaF121, Swords, Ireland 12/07/2020

We travelled Ireland for a few nights and Bunratty Castle was one of the hotels we stayed in. We arrived to bunratty castle early on a Wednesday and were greeted by a very pleasant member of staff who helped us with any queries we had. We were very happy to be told our room was upgraded as it was our anniversary. When we entered the room we were happy with what was presented. Although there were marks on the wall we turned a blind eye to it as we didnt see it as a big issue. There was a huge size bed but didnt feel like an executive room although we were grateful with the upgrade. We left to go sightseeing around the town shortly after the arrival. Bunratty castle park nearby is a great place to visit. About a 2 hour long tour and would definitely recommend for kids and adults. We came back in the evening to get changed for dinner and went downstairs and asked reception where the restaurant was which we were directed to. When we walked in it was most obviously the bar and the restaurant wasnt open. It was empty and had no music - the atmosphere was dead. So we got a drink there and then went across the road to dirty nellys which i would highly recommend for food! When we came back we went to open a window and there were spiders along the top it so we left it. We went to open the other window and the windowsill was covered in moss and bird poo. It was obvious it had not been cleaned. So we went to reception to complain along with the marks on the wall. Megan the receptionist was very understanding and very helpful. We were then upgraded to the presidential suite which was very clean and spacious and the staff also came down to help us move our cases. We had a great nights sleep in a very comfy bed and there was no noise which is always good. Out of everywhere we stayed for the few nights the breakfast in bunratty castle hotel was by far the best. We got a full irish and it was a very generous serving. The manager also came over to apologise for the previous night which was very appreciated. She explained that the room may not have been checked fully before we went in and i think with covid and hotels being shut, this is fair explanation. The friendliness and professionalism of the staff along with the breakfast I think made up for any issues we had and I do have to thank for them for that. Overall it was a good stay at Bunratty Castle hotel and the area has alot in it to do.

"A beautiful hotel near a fantastic castle"

5
Michael M, Alpine, California 13/03/2020

This is the fourth time that we have stayed at this hotel. We keep coming back, because they work hard to make sure that everything is what you expect. Great service and nice people. The dinner and bar were very nice.

"Stayed again, gets better every time."

5
User 02/03/2020

It's over 300 miles of driving and a 4 hour ferry crossing for us to get to Bunratty from Somerset BUT worth every minute & every mile for the welcome we get at the Castle Hotel. The reception staff, the manager, the bar staff, the waiters , the cleaners, everyone make us most welcome. It really is a case of eat, drink and be merry!! It is important for me to say that we are not 'favoured' customers, from what I have seen everyone gets the same treatment ant that is how it should be. We look forward to our next visit, booked in already for the Galway Summer Racing festival at Galway.

"Stay in Bunratty Castle Hotel"

5
Pat F, Prague 28/02/2020

Excellent playing venue for the annual Bunratty Chess Tournament. Great service from staff. Food really good and great choice for breakfast. Rooms were clean and comfortable and staff were very attentive and friendly. Bunratty Castle nearby and within easy reach of Limerick, Ennis and Shannon airport Enjoyed my stay immensely and will certainly revisit in the future

Emma McInerney, Marketing at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review Pat F. I am delighted that Bunratty Castle Hotel has met your standards resulting in a positive experience for you during your stay. Indeed, the Annual Chess Weekend is quite busy but I am glad you think we are an excellent playing venue as we enjoy welcoming all the players each year! It is great to hear that our hotel has met your expectations, in which your positive feedback will be passed onto our staff and management who will be thrilled to hear. We look forward to welcoming you back in the near future. Kindest Regards, The Customer Service Team.

"Gorgeous Hotel"

5
donnan604, Dublin, Ireland 23/02/2020

We booked in yesterday last minute and have to say we loved the hotel. Our room was beautiful and totally spotless! The pool area is gorgeous and I could have stayed there all day. We had slight issues with food but I'm not surprised as the hotel was packed but definitely will come back and try again when the hotel is less busy. Will try and fit in the spa next time as it looked fab!

Emma McInerney, Marketing at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review donnan604. I am delighted to hear about your positive experience here at Bunratty Castle Hotel. I do indeed apologise about your issue with the food and I will look into this further so it can be avoided in the future. However, I am thrilled to hear that our hotel has met your expectations and we would love to welcome you back in the near future to restore your faith in the foodservice and perhaps you can treat yourself to a well deserved day as our Angsana Spa. Thank you for taking the time to give your much-appreciated feedback. Kindest Regards, The Customer Service Team.

"Spa treatment"

5
User 19/02/2020

Last Saturday I visited Bunratty Castle Hotel and Spa for a full body massage including an Indian head massage. When I tell you I felt like I was walking on air afterwards is an understatement. I was a little apprehensive when I found out the spa was under new management I was a little apprehensive but I need not have feared. Pamela the new spa manager is absolutely amazing and put me right at ease. She was so professional and explained everything she was doing. I fell asleep half way throughout the treatment which was badly needed. Oh the Indian head massage was superb I actually want one every week.i slept like an baby all night that night afterwards. I would highly recommend the new spa and Pamela at Bunratty castle hotel...you certainly won't be disappointed. I will be back..thank you Pamela and Bunratty castle hotel. If there were 10 stars to give I would give them. Well done

Emma McInerney, Marketing at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review marypatsy. I am thrilled to hear about your positive experience in our spa at Bunratty Castle Hotel. I am delighted that it met your expectations and you felt at ease and satisfied afterwards. I understand being apprehensive at first but I assure you this change will be positive and Pamela is building an amazing team. Thank you for understanding and your patience at this time as we undergo some changes, all for the better I assure you. We look forward to welcoming you back to Bunratty Castle Hotel in the near future and thank you for taking the time to give us your feedback and kind words. Kindest Regards, The Customer Service Team.

"Beautiful Hotel!"

5
purrrkitten, Alberta 18/02/2020

I adored this hotel! It was beautifully kept, great food, helpful and friendly staff. The breakfast was fantastic. My room was lovely and the bed was soft. My first two nights in Ireland were exceptional!

Emma McInerney, Marketing at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review purrrkitten. I am thrilled to hear that Bunratty Castle Hotel has met your expectations. It is fantastic to hear that you enjoyed your time in Ireland and that our staff, food and rooms met your standards. Your kind feedback will be passed onto our staff who will be delighted to hear about your positive experience. We look forward to welcoming you back to Bunratty Castle Hotel in the near future. Kindest Regards, The Customer Service Team.

"Won't Be Rushing Back"

2
LoveDiningOut035, Limerick, Ireland 17/02/2020

Called here yesterday February 16th approximately 3 - 4 pm had Lamb Dinner it was dreadful first of all potatoes and vegetables were stone cold gave them back and my dinner came out totally inedible waitress offered me a free glass of wine which was charged on my bill wouldn't be in a hurry back for food probably the worst Sunday lunch I had for a long long time

Emma McInerney, Marketing at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review LoveDiningOut035. I am genuinely shocked to hear about your poor experience here at Bunratty Castle Hotel. I do apologise profusely about this incident and especially the glass of wine which should not have been charged to you. I am quite shocked as guests loving the food and fresh quality of our food has been the norm for years. Again, I do apologise and would love to welcome you back to Bunratty Castle Hotel in the near future to restore your faith in our food as our customer's feedback and satisfaction is our main priority here. If you would like to take this investigation further, can you please email our General Manager at dcorbett@bunrattycastlehotel.com Kindest Regards, The Customer Service Team.

"Romantic getaway"

5
User 16/02/2020

Beautiful hotel and staff. Beds so comfortable. Food top class and delicious. Leisure centre just perfect. Booked my next trip already. Rooms warm comfortable and beautifully decorated. Separate shower and bath the perfect touch

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review Irishlady121212. I am thrilled to hear about your positive experience here at the Bunratty Castle Hotel. Thank you very much for taking the time to share your thoughts and kind words, it is very much appreciated. It is great to hear that the rooms and food met your expectations. Your kind words will be passed onto our staff who will be delighted with this feedback. We look forward to welcoming you back in the near future. Kindest Regards, The Customer Service Team.

"Tragic Spa Experience"

1
User 15/02/2020

What came as highly recommended, ended up being utterly disappointing!! Our welcome was pleasant, mostly because we were chatty. We did think it unusual that we had to pay before our treatments but we went on. The treatment room was damp cold. My therapist apologised & asked did I want a different room. I was moved to another room, no music, cleanliness not high on the agenda & temperature was tepid. My treatment was satisfactory & my therapist very nice. After my treatment we moved to the relaxation room, a tad warmer but we were rushed out of here by two staff members after 15mins. Nobody to bid us goodbye & I will never be back. What a horrid excuse of a Spa. I expect to be battling double pneumonia in the morning. Don't Go To Bunratty Hotel Spa

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review ailsfitzsimons. I am very sorry to hear about your negative experience in the Angsana Spa. I am utterly shocked and horrified to hear about your experience. At the moment although no excuse, our Spa Manager is recruiting new staff members and changing the strategy of the spa along with treatments. If possible, could you please email pbourke@bunrattycastlehotel.com to investigate this matter further and we can aim to rectify this problem for you. Again, I do apologise and I am extremely disappointed to hear about your experience. I hope to welcome you back to Bunratty Castle Hotel to restore your faith in the Angsana Spa. Warmest Regards, The Customer Service Team.

"Brilliant At Bunratty !!!"

5
Karen S, Newtownards, United Kingdom 13/02/2020

We are just back from a fantastic stay with Canadian family at the hotel. The place is really well maintained throughout, and our room was very clean and comfortable. We ordered room service on the first night of our stay ... service was prompt, the Fibber Magee burgers and chunky chips were delicious and plentiful. Breakfast was great too ... with lots of choice in the lovely surroundings of the library. The biggest asset to the hotel is the staff ... they were all very friendly, polite and helpful. We must give a special mention to Michaela on reception who went over and above to make sure our stay was memorable and dealt with our requirements professionally and always with a beautiful smile. We will definitely be back and are already planning our next trip. KEEP UP THE GOOD WORK !!!

"Regular visitors"

4
dc28, ireland 05/02/2020

We have been staying in the hotel at least once a year since 2013. The way we were treated on our first stay left a lasting impression. We look forward to every stay. Last weekend the staff were lovely, the breakfast was plentiful and the bedroom was cosy. Our main reason for returning every time is the Angsana Spa. It is the best spa we have ever visited. A work colleague bought her family members vouchers for the spa as Christmas presents because I was raving so much about it. Unfortunately this time due to a lack of communication from one or two members of staff, we missed out on our treatments that we always book and the relaxing time afterwards in the relaxation room. This was very disappointing. We instead booked treatments in a prominent hotel in Limerick and had an absolutely awful experience. It reinforced our opinion about how outstanding Angsana Spa truly is. Already looking forward to our next visit later in the year.

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review. I am delighted to hear about your positive feedback in general but I do apologise profusely about the miscommunication between members of staff. At the moment, Angsana Spa is undergoing renovations due to demand and growth, and there are a number of new recruits to the team, so I assume this is the main reason for miscommunication, unfortunately. Of course, there is no excuse but there is a valid explanation for this no doubt. If you wish to discuss this matter further with management, do not hesitate to email dcorbett@bunrattycastlehotel.com. We hope to welcome you back in the near future. Kindest Regards, The Customer Service Team.

"Amazing Wedding Venue"

5
aisharney, County Limerick, Ireland 02/02/2020

We were married in September 2019 and held our reception in the Bunratty Castle Hotel and couldn't have asked for a better day. Marian and the staff at the hotel put us completely at ease and no ask was too big. Marian went out of her way to help us plan the perfect day and thought of every little detail. Lee, the Chef, prepared a beautiful menu for the meal and was even able to accommodate a surprise last minute dietary requirement for a guest. The Venue is stunning and they made the reception room more beautiful than I could have hoped. The bridal suite was a wonderful place to unwind after a long day and the staff went out of their way to ensure we were comfortable and happy. It was the perfect day and we are so grateful for all the hard work of the staff in this gorgeous hotel. Thank you so much Bunratty Castle hotel for our wonderful memories!

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review. I am thrilled to hear about your positive experience here at Bunratty Castle Hotel. I am delighted that we could be part of you and your partner's Special Day as we take pride in being Munster's Leading Wedding Venue. Your kind words will be certainly passed onto our staff who will be delighted to hear such amazing feedback. We would love to welcome you back in the near future. Kindest Regards, The Customer Service Team.

"Perfect for a weekend away "

4
ConnollyF, Galway, Ireland 27/01/2020

Lovely hotel, reception is welcoming and modern. Very comfortable bed! It is literally a stones throw from the castle and lots of great places to eat and drink which makes it very easy for a weekend break. The leisure facilities are worth a visit also, well designed and feels luxurious. Would happily visit again and worth the price.

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review. Thank you for your kind words. I am delighted to hear about your positive experience here at Bunratty Castle Hotel. I am best pleased to hear that we have met your standards and look forward to welcoming you back in the near future. Kindest Regards, The Customer Service Team.

"Fantastic Dinner"

5
SummerLimerick, Limerick 20/01/2020

Want to thank Lee, the Chef, and Mary the Waitress for the most amazing dinning experience in the Bunratty Castle Hotel. The food was fantastic. From start to finish. Mary was so nice and so accommodating, nothing was too much for her. I would highly recommend this restaurant and will certainly be going back!

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review. I am thrilled to hear about your positive experience here. It is great to hear that Bunratty Castle Hotel has met your standards and expectations and you all enjoyed your dinner. Your kind words will be passed onto Chef Lee and Mary who will both be delighted to hear about your feedback. We look forward to welcoming you back in the near future. Kindest Regards, The Customer Service Team.

"Beautiful place for family visit"

5
User 16/01/2020

Beautiful place with spa and pool,very clean and good choice for breakfast! We were return guests and this time on check in was Meghan and she has made sure we have a pleasant stay! We just love this place!!!!

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review. I am delighted to hear about your positive experience here at Bunratty Castle Hotel and that you enjoyed your stay here with us again. It is great to hear that you decided to return as guests in which we are very grateful for. Thank you for taking the time to share your positive feedback and kind words. We look forward to welcoming you back in the near future. Kindest Regards, The Customer Service Team.

"Brilliant break, great location and the staff were excellent"

5
User 13/01/2020

Beautiful location, lovely staff, breakfast was amazing. Cannot describe how warm and friendly all the staff were during our stay. The hotel was immaculate and very tastefully decorated. The mattress's in the room are AMAZING and I had the best sleep in a long time

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review. I am best pleased to hear about your experience here at Bunratty Castle Hotel. It is great to hear that you enjoyed your time here with us and had such a positive experience. I am so glad that you had such a great sleep thanks to our mattresses. We hope to welcome you back in the near future. Kindest Regards, The Customer Service Team.

"Can't wait to go back !"

5
User 10/01/2020

Stayed here with my wife after New years. Great Hotel really nice atmosphere in reception and nice staff on reception, very welcoming. Had dinner in bar with the Mrs, nice bar, kind of small but it wasn't too busy, katlyn and Dave behind the bar are a credit to the place. Didn't get to try the spa or pool but I Def will when I come back!

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review. I am delighted to hear about your positive experience here at Bunratty Castle Hotel. It is great to hear that you enjoyed your time here and that you will return to stay with us in the near future. Certainly indeed, Kaitlyn and Dave are a credit to us here so I am sure they will be thrilled to hear when I pass on your kind words. Thank you for taking the time to give your feedback. We look forward to welcoming you back in the near future. Kindest Regards, The Customer Service Team.

"Friendly"

4
alicelU2266HH, County Galway, Ireland 08/01/2020

We stayed for 2 nights. A family break after the Xmas. The hotel was spotless clean, the staff are second to none, so friendly, could not do enough. Unfournately fire alarm was set off which was a bit of a fright, but complimemts to the Man in charge, he was excellent in his manner and his profesionalism. Leisure centre was lovely and also availed of a facial in the beauty rooms again excellent and staff lovely. My highest regards to this hotels staff.

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review. Thank you for your feedback and taking the time to give your opinion as it is much appreciated. I am glad to hear about your positive experience despite the fire alarm which I do apologise about. I am delighted to hear that the standards of the hotel and service met your expectations. I look forward to welcoming you back in the near future. Kindest Regards, The Customer Service Team.

"Super"

5
benredman, Cork, Ireland 07/01/2020

Stay one night for my birthday with a friend. Booked a special offer got evening meal. Bed and breakfast and late checkout. Great value. Found the ALL the Staff to be friendly and welcoming. rooms are perfect can not recommend this hotel enough

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review. Thank you for taking the time to give your feedback and opinion which is very much appreciated. I am delighted to hear that our staff provided great service to you and made your experience enjoyable, which is something we thrive for here at Bunratty Castle Hotel. We look forward to welcoming you back in the near future. Kindest Regards, The Customer Service Team.

"Bunratty Castel Hotel - M Real"

5
Colette R, Limerick, Limerick, Ireland 07/01/2020

Stayed here for a wedding just before Christmas, The atmosphere was just outstanding, the staff couldn't be nicer. The food was just amazing. Very clean hotel and the bed was so comfortable to sleep in This Hotel is so close if you wanted to visit Bunratty Castle which is directly across the road. I would highly recommend this hotel and look forward to staying there again.

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
hank you for your review. Thank you for taking the time to give your feedback and opinion which is very much appreciated. I am thrilled to hear about your positive experience here in Bunratty Castle Hotel. It is great to hear that the standards and customer service of our staff has met your expectations. Kindest Regards, The Customer Service Team.

"Weekend break"

5
gohomeGalway, GALWAY 05/01/2020

Just back from a fab weekend in this hotel - had just booked one night but enjoyed it so much that we stayed on a second night. Room was lovely and spacious and so warm. Loved sitting in the lobby with delicious food from the bar and drinks. Again so warm and comfortable. Loved to pool and the proximity to limerick is a bonus. Our 3rd time staying here in recent years.

BCH_Management, Social Media at Bunratty Castle Hotel, BW Signature Collection, responded to this review
Thank you for your review. Thank you for taking the time to give your feedback and opinion which is very much appreciated. I am delighted to hear that Bunratty Castle Hotel has met your expectations, it is great to hear that you stayed on for a second night. We really appreciate your kind words and look forward to welcoming you back in the near future. Kindest Regards, The Customer Service Team.

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