Best Western Plus Ruby's Inn

We had a most excellent stay we arrived late because it was a last minute thing from a leadership meeting in salt lake. They were waiting for us had all of our stuff ready so we can go to bed as soon we arrived without any problems. The setting and facility are super close to the park right at the gate. It just was perfect along with the sunrise, thank you

We only stayed one night but I would not likely stay here again. The Pros--restaurant on site can order off the menu or do the buffet which had a large selection of food, free breakfast buffet also a large selection, grocery store/ gift shop on site and the shuttle picks up out in front to the hotel and close proximity to Bryce Canyon. The Cons--the shower floor was very squeaky and felt unstable, there was not enough hot water for 2 showers and the beds need to be replaced they sag in the middle. I would stay across the street at the Best Western Grand in the future when we come back to Bryce Canyon

It was a good place to stay put was absolutely chaos everywhere. The rooms it self is good but it is a lot handle. They do have breakfast but not a ton of options. Grocery store at the hotel and gift shop. Also a restaurant but can get packed as well.This place is good but packed.

This was twice the cost of surrounding hotels and it was definitely not worth it. Beds and room were fine. The rooms are in different buildings spread out, so the pool looked nice but we didn't end up going because it's weirdly inconvenient. The plumbing is terrible, toilets clog on nothing, shower is lukewarm or lava hot and bad pressure. Breakfast looked good online but was an absolute zoo with zero order and food possibly worse than most continental breakfasts. Not at all worth the price.

This place is GREAT! We were a family of four with two high school boys. Stayed here 2 nights of a 10 day trip. Buffet has "regular" foods but something for everyone and plenty tasty. Breakfast, especially, was excellent! Pool area was popular (encased in glass walls so we could watch the action) Great, spacious sitting area by the pool for playing cards, eating pizza, hanging out while our boys were in the pool. The hot tub was not heating properly so we didn't use. HUGE general store with everything you could want. HIGHLY RECOMMEND. We will never stay anywhere else!

Ruby's Inn is one of the only hotels open in the winter months. It has a lot of character and history- which we didn't know when we booked. Several detached lodges from main building- which is where our room was located. Onsite restaurant was convenient and average but better than fast food! Rooms were very clean but dated.

Very convenient to park. Weather was great for February. Clean and comfortable bed. Breakfast and Buffet for dinner provided wide variety and was quality food. On-site adult beverages for purchase in lobby was very convenient versus having to drive somewhere.

One of the best 2 week away trips my wife and I have ever experienced. Started in Sedona to Bryce Canyon to Zion. These memories will never fade from our hearts or souls. Words just can't explain how a place so magnificent can touch you and maybe even change your attitude on life itself.

It's time for an update Ruby. The location cannot be beat in Bryce Canyon City and it's a large full service motel situation with a great store and convenient restaurant. But the rooms are old (we were in Aspen Lodge) and not super clean as a result. The shower was good and the beds were good so that's a plus. But everything else just needs an update. We ate at the restaurant three times (dinner and bkfst) and it was fine. There's also a full service post office which was fun to have. Tons of tour busses at this place. We have an elderly dog and this hotel accepts pets. Next time we'd stay at the new Best Western across the highway. If BW was to do a major reno on this place they'd make a killing!

Just what we needed for a quick winter trip to Bryce Canyon! Easy check-in process and a nicely appointed room for the right price. Breakfast was included and the buffet was bustling - our server was very kind and attentive despite how busy it was. As a nice touch they have an “adventure desk” located right in the lobby for assistance with booking activities. Would definitely stay again on a return visit.

Nice all around place! Awesome for the cost. Rooms were a pinch small since it is an older resort and many rooms not connected to the main lodge. The lodge had an awesome store and dinner area. They were very helpful and clean. Limited activities in the winter. If there is snow on the ground, definitely recommend getting the cleat-like chains for your shoes to hike in Bryce. We did not have them and most trails would have needed them.

Ruby's Inn is the perfect vacation spot for visiting Bryce Canyon. The facilities are well-maintained with lots of useful amenities, including a microwave in the room. The staff were friendly and helpful. The rooms are large and clean and well-insulated.

We experienced a problem with our car, and the maintenance team and owner went above and beyond to help us out and get it resolved. They didn't have to do that and could have told us to call someone, but they graciously stepped in and resolved our situation.

There's other hotels in the area offering rooms of the same size with the same amount of beds all the same menides for half the price plus they. Want $30 night running for a pet? Is this ridiculous? I stay at hotels all the time they might charge $25 for your stay but not per night. This is ridiculous yeah. It's a beautiful lodge on the top of the mountain people have animals. People have cats and dogs travel with them. We shouldn't have to pay. I'll read just amounts of money 2. Spend time with our animals in the room. The breakfast power is total chaos because everybody eats at once and there's a line out the door by the time you get to the buffet everything is gone. No juices the juices are mixed together. It's probably from the spa staff that can't speak English to nowhere. What juice to put in the right slot? In the machine. Ridiculous for the amount of money that you have to pay per ton night to sleep in a room

We came to Bryce for the snow, and having such a lovely, clean, BIG place to stay in the interim was wonderful! Great energy among the front desk staff, waiters, cleaning, shoveling crews. A great variety of breakfast. Great-sized fridge! and the freezer actually kept our ice packs COLD. Grocery store on the property was convenient. Looking forward to staying here again next winter!

Plenty of activities. Pleasant breakfast. Clean and comfortable rooms. Great pool and hot tub. We had an excellent time. Bryce Canyon is minutes away. We were there with snow and it was amazing. I would go back.

We loved the location. Breakfast lacked bacon. The carpet in our room looked dirty. Hot tub was nice. The drive to Zion National Park short. The property was centrally located. During our stay in January several restaurants were closed.

This is the place to stay when it's cold. We stayed in the main building thanks to previous reviews. Our room was near the pool and gym which we enjoyed using. We also had access to the gift shop and restaurant without going outside in the cold and snow. Our room had a soaking tub which was wonderful. The buffet was the only bummer for us, more about quantity than quality.

Negatives: Old, dingy, wifi doesn't work, room had an incredibly intense smell of room spray, everything very expensive (which was to be expected). Everything firmly in "Ruby's" hands. Re-booking. Clear no! Positives: Parking space directly in front of the room

This place is huge venue in its own right with a huge shop, a launderette, and much more. We stayed in Lakeview Lodge which was pleasant enough once you'd worked out where it was. The signage around the site is really quite poor and with cars, scooters and other vehicles around, it's quite a challenge to find your room and avoid being knocked over getting there. Food availability is excellent with breakfast very well organised, even if the choice was a little underwhelming for our choice. Location wise, it's perfect. Only a stone's throw from the entrance to the NP and for that reason it's a good lodging option.

Very close to Bryce Canyon park, able to get to room and leave with ease, nice that marketplace was open late, rooms were nice just had an odor to them. Restaurant food was okay. Lots of parking spots.

am giving a 3 star rating because of convenience of location. The general store staff and restaurant staff were also kind and helpful. The motel…I can handle outdated as long as it is clean but unfortunately this was not the case with our room. We stayed in the Lakeview Section. The room was old and outdated and the bathroom needed help. The grout was filthy, there was mold and rust in the tub, the shower head was broken and the tub did not drain. The tile floor was soft (moved when walked on) and cracked…pictures attached. The pillows for the king size bed were literally the size of an average throw pillow for a couch. The A/C didn't cycle on and off and had to run continuously, though it was 40 degrees outside. The front desk staff was not too helpful, didn't seem to know much about the rooms and more than that didn't seem to care.

After staying in Yellowstone, the accommodations here were so much better! No worries of where to eat, the beds were very comfortable, the rooms clean and the staff was friendly. They even have a little grocery store, plus a large gift shop, little liquor store and a post office! The Ebenezers Bar and Grill show called Timeless was an enjoyable way to end the day. Would definitely stay here again.

As all others said, it's dingy, musty and in severe need of an upgrade. Overpriced and it's not a hotel, but a very outdated motel at best. The food is very reminiscent of 1970s and it's quite awful.

THE ROOM was reserved as lake view but it was a small pond and farthest back building from front lobby. The room smelled bad when arriving of old musty whatever. opened window and used whole can of lysol spray to help, but ac unit failed to run and was given lower level room below ours and that room smelled as bad and ac didn't work also. Cool night with window opened helped a little with smell and temp. We were reserved for 3 nights but couldn't stand it, old buildings and seemed they all would be that way. Left after 2 nights. The newer building across the street is obvious the place to stay but more expensive. The rooms should not be rented at all with the smell that the lady at front desk appalogized for and stated they were old and needed upgrad.

This September we stayed at Ruby's Inn in Bryce Canyon and my experience left me somewhat torn between a 3 and 4-star rating. The location of Ruby's Inn is nothing short of spectacular. Nestled amidst the breathtaking beauty of Bryce Canyon, it offers unrivaled access to the natural wonders that surround it. The facilities are well-maintained, providing all the necessary amenities for a comfortable stay. However, I must say that the rooms are in need of a facelift. They appear outdated, and a refresh would greatly enhance the overall guest experience. Another aspect that caught my attention was the service in the restaurant. While the staff were polite, I couldn't help but notice a lack of engagement at times. Some employees were wearing AirPods during their shift, which ,in my opinion, is just not something you should do while working directly with customers.

We had a couple of minor issues with the room, but did not even bother to report them. Overall we enjoyed our stay. The location was perfect for visiting Bryce National Park. Shuttle bus stop was just across the street. The advice we got to take the shuttle was excellent. People who choose to drive their own cars were left cruising for a parking spot while we enjoyed the park.

Great location for accessing Bryce with shuttle service to the park available at the hotel. Room was really basic, but clean. The free breakfast buffet was good with lots of options. Also the on-site store had good souvenir options at very reasonable prices. Same items at other places were twice as much.

Positive: Very close to Bryce Canyon and offers reasonable rates with lots of convenient shops and places to reserve tours, horseback riding, gift shops and restaurants. Negative: really just a tad run down. The toilet in our room didn't want to flush correctly which is annoying on vacation. It felt lime the bathroom floor was leaning a bit but otherwise ok.I did not beat the included breakfast but my husband said he enjoyed it.

The hotel is worn. Room smelled strongly of wet socks. Laundry facility way too small for an inn with this many rooms. Included breakfast buffet was tasty!! Good location but not an appealing place to stay.

We thoroughly enjoyed our stay at Ruby's Inn. We were pleased with the amenities including breakfast, steakhouse, general store, laundry, and gift shop. Our room was comfortable and quiet. We were on the second floor which meant walking up steps but that was certainly no issue. Food at breakfast and Steakhouse was tasty. The best part was the closeness to Bryce. We drove our own car to Bryce and then used the shuttle. Such an easy and quick drive! Bryce is so beautiful and the story of how Ruby helped promote Bryce is one that shows a true dedication.

Stayed for two consecutive nights for our visit to Bryce Canyon. The restaurant was fabulous and convenient for breakfast both mornings. Food selection was super, and the service was great since the restaurant was appropriately staffed with enough people to handle the volume of guests using the property. The location of Ruby's Inn is perfect for quick and easy access to the park. There are also many other places and activities outside of Bryce Canyon NP to visit.

This is a neat concept but the rooms need updating. Smelled musty and is dated. Carpet needs to be replaced. Small square pillows to sleep on and room is very dark. Two sinks but only a mirror over one. Beds were fairly comfortable. Okay stay for one night.

Great location to Bryce Canyon! We loved that a hot breakfast with many selections was included. Dinner buffets were also reasonably priced and also had great selections. Room was perfect for the two of us and clean.

I had been to Bryce Canyon many times and finally had the occasion to stay and Ruby's Inn. We were in 7132 off to the side with parking in front of the room. The room was in great shape, clean and was very comfortable. So convenient for visiting the national park. The complimentary breakfast buffet was delicious! We soaked in the indoor spa which was visited by a number of families. The general store and smaller shops across the street were just right for the location and a variety of interests.

It's what you would expect for a hotel/motel with no real competition close by. The staff was friendly and helpful. The check in process was easy enough. They are working on the parking lot so that was a little hectic, but it needs it. The room was clean, but my advice is to ask for a room on the second floor. We heard every step from upstairs. We were are the end of the building and could hear every step people would take on the stairs as well. The pool is “heated” but still chilly. It is connected to a small portion of rooms, otherwise you will need to drive/walk to it. The restaurant was clean, the staff there was friendly as well. The food was good. If there was a better option I would probably stay there, but there isn't much else to choose from. Don't be expecting a 4 or 5 star resort, but it is good for what it is. The free shuttle to the park is right in front of the building, which was very convenient. We also did the Wagon ride, which was excellent. The guy driving was pleasant and made the trip enjoyable, plus he allowed our daughters to drive the wagon, which they loved. Plus the view you get to see if pretty amazing and you don't get to see that if you just go into the park.

Receptionist was very rude. Advertises for free complimentary bottled water at front desk. When i asked for the water i was first told to purchase from the market. When i mentioned that it states in my room that we get free water she then reluctantly went and grabbed me 0ne bottle even though my wife was present with me, I had to ask for the 2nd..

This was a great 50th anniversary stay!! Nice clean rooms, very friendly people, great food!! We celebrated our 50th with a Dinner and show at the Ebenizer's Barn and Grill. It was a great show and very good food!! I even arranged to have a cake delivered to our table at the show. Thanks to Tim for helping me pull it off, it was a great surprise for my wife!!

This is a great place to stay. The rooms are clean and comfortable and it is quiet at night. The scenery is great and the motel help is great. We always stay at Ruby's when in the area of Bryce Canyon. Also, breakfast and restaurant is excellent.

Overall, Ruby's Inn delivers on what they promise. A good, quality room at a reasonable price. They have everything you need to make your stay at Bryce Canyon an enjoyable experience. I'd stay here again. The only downer was the breakfast. Sure if you like low-quality, buffet-style breakfasts then you'd love it. However, it lacked healthy options and I am glad we brought our own food. The staff here is excellent and I really enjoyed my stay.

Very nice stay with a different layout compared to the usual run of the mill designs. There is a general store, full restaurant, activity bookings etc, etc… Shuttle stop to Bryce Canyon right in front of the hotel. The front desk person gave wrong room number first and the had to correct it and redo the keys which took more time to check in.

This place is quite big and seems like a well run operation. Lots of activities are on offer and there is a large restaurant. We had dinner here and honestly the food was good and plentiful. Waiting staff were friendly and helpful. Breakfast was included and very good, Beds were comfortable, rooms a little smelly - possibly due to the aircon and the aircon was also quite noisy. However, would definitely recommend staying here.

This hotel is located near the entrance to Bryce Canyon. Very convenient for travelers. When we arrived, there was a huge group checking in and the hotel staff were working very hard to accommodate everyone. Took about 15 minutes to get our room assignment. Our room was at the farthest end of the facility, but had a nice view of a small lake. The room was ok but had an unpleasant mildew smell.

If I were you, I stay across the street at the other best Western. I'll find someplace else to stay. This hotel needs an overhaul barely anyone speaks English just not a comfortable place to be. Our room smell, moldy and mildewy. Felt sick when we left at condition of earth insufficiently. It was just a dirty.

Very nice room. Two king beds helped with teens. Walking distance to everything you need - restaurant, laundry, gift shop, free bus shuttle. Breakfast is included and worth every penny if you need fuel for hiking for the day. Not many eating choices in this area so restaurant is ok but not priced well. Overall very nice place.

We went to the rodeo tonight, but unfortunately it is not listed on Tripadvisor. So I am writing here to tell you. We had a great time. It was fun and expensive and entertaining. We have been up here once before and we love actually the entire grounds and surrounding area.

Wonderful location and food. Our family was able to enjoy the pool and shops plus the wagon ride-Bikes-ATV's-we had such a great time everyone wants to go again ASAP. We enjoyed the park by e-bike and cars. WOW what a great getaway

What a surprise! The hotel was amazing, great location. You park the car and the shuttle for the Bryce Canyon is just outside the lobby. The lobby is charming. Our room was in the Lake View building just in front of a little lake, the room was big, clean and confortable. The hotel has a 24x7 laundry that is very handy. 5 $ you wash and dry your clothes. Breakfast was included and it was in the restaurant and it was good.

This is a basic hotel in a great location. I appreciated that they have a Bryce Canyon gift shop, grocery store, and restaurant on-site. Several different buildings. Rooms could be updated but still good. I was surprised that the front desk didn't have any sort of Bryce Canyon maps or helpful info (at least the person who checked me in).

We liked this hotel. We had two king beds which is unusual to me in hotels but makes it more comfortable when the whole family is one room. The bathtub was porcelain and bathroom was immaculately cleaned. The included breakfast buffet was really good and we had excellent service with Alex—don't forget to tip. The only problem was that our first room smelled musty but we called the front desk and they moved us right away to a room with no problems. Shuttle is right out front to the park—very convenient and easy.

It was a time warp from the 80's. The rooms were spacious, beds comfortable, shower was adequate but overall the place needs some serious updating. The staff are friendly and accommodating! The restaurant was fair.

Location is the best, the price is definitely worth staying. Parking is free, right next to the house. Breakfasts are the best and food overall is great. The best place for food in the area. Stopped for lunch on our way back. Definitely recommend!

Overall pleasant and comfortable 2 night stay. We were a family of 4 in 2 rooms. Lake view lodge view was decent as the lake looked more like a pond. Breakfast was amazing as it was in their restaurant. More EV charging stations would be nice to have.

Disgusting MOTEL. We arrived and our room looked like something out of a 1970s horror movie. There were NO lifts the concrete stairs are damaged and when we opened the door we were met with a smell of wet dog and there was an old leftover pizza in the fridge!

The room and bed was clean and really comfortable. I went to the buffet several times and the food was very good for the price. The staff that served us were so friendly and pleasant. I went to the gift shop and the staff there was just as friendly and pleasant. I would recommend this Hotel to everyone, and will definitely come back.

The second Best Western we've stayed at (fortunately just for a couple of nights). Decor is very tired and dated which is depressing. Both times we didn't have an option as they were part of a tour but would definitely avoid staying in a Best Western if given the choice.

More of a motel, outdated, dingy, rooms are not as nice as the front of the hotel would make you think. There is a grocery store of sorts on site along with other necessities. They have a monopoly on this here in town. Prepare to pay $8 for a case of water. The place also has a restaurant and buffet. SKIP the buffet or just do the salad bar. The rest is NOT worth the additional $10. Most of the food I grabbed I couldn't eat. Meatloaf was awful. Mac and cheese was runny. The fish tasted and smelled fishy. The pot roast was tough. It was mediocre at best and that is being polite. The salad bar was great minus the lack of boiled eggs, which my daughter and I love on a salad. Breakfast buffet was a smidge better. Best of it all was out breakfast waiter, JESUS. He was kind, helpful, attentive, TOO NOTCH! However, the restaurant does not seem to appreciate him, rather they take him for granted. When I told the ladies at the main desk, not the hostess stand or the check in, the other area to the right, they just said “oh yeah, he's great” in a dismissive manner. This is not what I expected. He stands out as amazing. The rest… eh.

Needs an update, musty, loud a/c, flickering lights, TV intermittently stopped working. Wifi did not work in room, only lobby. Restaurant was good, breakfast buffet. Not really a hotel, more of a motel setup.

Room was smelly. Floor wet. TV was not not working. It was informed at the time of check in. Breakfast was cold. Customer service was poor. Called couple of times and no one picked up the calls. Needs major renovation.

This place has every amenity you could possibly want. And easy access to all kinds of activities. Hiking, biking, swimming in an indoor or outdoor pool. Shuttle service to take you anywhere you want to go! Just park your car and let them take care of you!

Lots of flies and other insects in the room when we arrived. Front desk offered another room but required us to walk a long way back to the main building and wait in the long line again. The TV didn't work either.

My wife and I arrived early evening. Not understanding the setup of the property and rooms, we hauled in our bags to check in. Little did we know we were not in the main building, but in 1 of about 7 or so buildings on the property. The place is huge! So we hauled our bags back to the car. Ugh! Even with a map, and highlighted areas on my map, it took me a bit to find our building in the dark. Go this way, go around the laundromat, go around a building, go around another building, then you are there. We were in the Lakeview Lodge building, which from the map, and the drive, is the furthest from the front desk. The room was clean, comfortable, and smelled good. Everything worked well. The bed was comfortable. It appeared that we were one of only a handful of people in the lakeview Lodge during our stay. The building, and the lot, was quiet. Watch out for some serious icicles off of some of the buildings. Yikes! The general store, at the main lodge building, was very nice. You can get all sorts of things there. Including groceries. The breakfast room, and the breakfast buffet, were great. Plenty of options to choose from. We did not go away hungry. You are greeted at the dining room, seated, asked what drink you want, then help yourself to the buffet. A really nice setup. Everyone we had contact with from the hotel was super nice. We had a very nice 2 night stay. If the price were right, like it was this time, I would certainly return.

Typical Best Western style rooms, with all the amenities. Comfortable beds and pillows, nice bath amenities, a fridge, coffee maker, TV. The hotel has a large store on the premises. The breakfast could have a few more healthy options.

Ruby's Best Western is convenient to Bryce National Park, and it has a store that is well-stocked. There are multiple buildings for lodging. We were housed in the Antelope Lodge which seemed similar to the others in terms of age. The rooms were rustic, dated, and dimly lit but clean and comfortable. It was not well insulated, and sound traveled through the door and walls. There is a nice indoor pool in the main building. The check-in staff was very friendly. For a one-night stay, this was more than adequate. The breakfast at Cowboys was very good as was the dinner buffet. For convenience to the park, friendly staff, and a good restaurant, Ruby's is a good choice even if the rooms aren't quite up to par.

This hotel is in amazing location - was perfect for exploring the parks. Very quaint Western feel, which was great for a chain hotel. Price was budget-friendly, and we were very happy with the value we got for our money. Breakfast was nothing fancy, but hearty and tasty. This was back in November 2021

Ideally located in Bryce City. Charming motel with wonderful gift shop, restaurant, and friendly staff. I really appreciated that they embrace the hotels origins. Will be staying again next time I visit Bryce.

There are lots of great things about this hotel, and lots of things that aren't so great. Firstly, what an amazing location. It is literally on the road to Bryce Canyon and, let's face it, that's what we were really here for. From the outside, the hotel has a Western Ranch look, which perfectly suits the location. The interior, with fireplace and huge Christmas tree, was also welcoming. Shame the staff weren't. The young lady who checked us in on Dec 26th could barely take time to point us in the direction of our room, let alone explain any of the hotel amenities. Still, we got back in the car and drove to our room in Lake view Lodge. Definitely less lodge and more motel, but the room was clean and we settled in for the night. Next morning, we spotted the frozen lake as we trudged over to the main building for breakfast. Breakfast itself was a buffet and it was decent enough. The staff in the restaurant waiting tables were helpful and friendly, even if we didn't always understand each other. The staff seating guests seemed quite unhelpful as if customers were interrupting their social time. It was somewhat better in the evening. We did make use of the shop, for snacks, gifts and essentials. It's a nice store with lots to browse. Overall it's a 3/5 for me.

We go to Ruby's Inn each winter with friends and family to experience winter activities and the national park. We couldn't be more pleased with our experience, and we go back nearly every year. We love the ice-skating, the cross-country skiing, and swimming in the large indoor pool. The hotel rooms are always clean and comfortable. And the restaurant never disappoints. We are big fans of Ruby's Inn, and we tell everyone we know how great it is. It's truly a hidden gem for people who want to experience Utah in the winter.

Could have been a great stay, had it not been for the guests who partied in a common area. Finally police had to be called. The hotel needs more power in resolving issues like this. A few obnoxious guests should not ruin the experience for the larger majority.

Never stayed this bad in recent times. Bed was dirty, shower did not drain, room not clean. Breakfast was ok but not that great. Would not recommend this place. Stay away and get some other hotel. I stayed in many best western during this trip, every other place was good, this was the most expensive place I stayed during My 12 day roadtrip and got this worst experience

Beautiful rustic lodge feel in the main lobby, with well-appointed rooms. There are many activities, and you are so close to beautiful Bryce Canyon. The staff were wonderful! The restaurant serves a great hearty buffet as well as other regular menu items. A great quality experience for adults and kids.

Do not stay here! I have now stayed at this Best Western and the one directly across the street within the last year and the other one is a normal hotel experience while this one is lacking in every way other than having basic indoor shelter with heat. The indoor hot tub next to the pool has the harshest chemicals of any pool I have been in for at least the last 20 years. My wife and I, as well as the people sitting in there with us, all got blood shot eyes from the chemicals from evaporation without putting our faces in the water. The hotel also knows they are doing this and that people have complained because there is a sign next to it warning people that their clothes may get bleached in the water. The chemicals appear to be so strong that the sign is completely worn so you can barely read it (but all the other signs away from the hot tub are in perfect condition). Next: do not expect to be able to go to bed before 11pm due to noise level. It is currently 2am and I had to go ask the person in the room above if he would mind not making so much noise because no one in my family could fall asleep for the last 4 hours because of whatever was going on in there. It was a minor whose parents booked his room separately and he and a friend or sibling had been playing a video game which involved jumping around. The bathtub in my room has mold inside the jets on the jetted tub. See the attached photo. Absolutely 100 percent not worth staying here when a more calm and traditional nice Best Western is available for a few extra dollars across the street.

We stayed here in December. Our room was spotless. All staff was kind and eager to serve. Would stay here again in a heart beat. Also, noted rates at this location cost less than the other, no idea why. They have gift shops and other touristy things to do.

This is an old hotel establishment that is outdated and needs remodeling. You just don't have much to pick from when you're around Bryce Canyon. You'll have to make do, and the prices are at least two to three times what they would cost for a hotel room like this anywhere else.My advise is try to stay where there is more choices. Breakfast was good.

Overall Ruby's Best Western is a very nice place to stay and they tour Bryce Canyon and the surrounding area. I do fee that the Buffet prices are a bit too high. Horseback rides are available which make the area interesting ad fun for family member's.

Great Hotel with Prime Location to Bryce Canyon National Park. Rooms are large and clean. We were given an early check-in. The free breakfast was the best I've ever been to. It was more like a full breakfast buffet at a restaurant. Easily the best hotel we stayed at on our cross country trip.

Literally, there is NO competition, so the 3 stars is based on that fact since there is NOTHING else to compare it to in the immediate area. So comparing it to other hotels...it's basic. They have plenty of rooms, but you will be quite inconvenienced if they put you anywhere other than the Main Lodge. At the Main Lodge, which is where you check-in, is a nice fireplace in the lobby for relaxing, the restaurant where the buffet is served every morning, the pool/hot tub, fitness center, and basically all the amenities they list for the property. If you are NOT in the main lodge, you will need to walk/drive to it to enjoy these amenities. But with a windchill of -10F, I wouldn't't be too quick to head over to the hot tub for a half hour dip, only to have the brave the elements again on the way back. The breakfast buffet was satisfying, but it was the same menu rah day...scrambled eggs, sausage links, and breakfast potatoes....along with some fruits and breads. But better than many other hotels at a similar price point. The shower never got hot water. In fact it never even got warm water. It was more like a shower in 34 degree water. There was no AC/heat in the shower/toilet area so that was always an unpleasant experience. Location is ideal for access to the park. Generalstore is pretty well stocked, and at tourist prices. But all in all, it's the best in the area...partly because it is the only one in the area. I'd consider coming back.

This place is a little outdated, but it has everything needed for resting after a park day. The room was clean and well stocked. The free breakfast was alright. They give coupons to the diner attached to the hotel. The eggs were flavorless and the oatmeal really mushy, but that's better than nothing. This motel is also conveniently attached to a store with Bryce merch and a little grocery area which is very helpful. Overall, I would stay here again!

Our family of four stayed here thanksgiving week while visiting Bryce Canyon. The value of the room with the free breakfast for the price was amazing and you couldn't ask for a more convenient location. We would definitely stay here again.

Lodging options in Bryce are limited; fortunately there's Ruby's Inn. Read on for details. Located minutes from the park entrance, Ruby's has hundreds of rooms, dining, a store, swimming pool along with its affiliated Ruby-esque ventures. Ruby's is Bryce. The various lodges are like motor inns: barracs of rooms in two levels. The rooms are basic, pretty dated, clean and comfortable. The TV is ancient and small. There are no USB ports. Our toilet seat was broken. The heater worked well and the shower was hot. It's unglamourous but it's all there is and it works. The breakfast was pretty expansive: eggs, sausage ,fried potato cubes, oatmeal, dried cereal, canned OJ, fresh oranges, canned fruit, biscuits...the volume is overwhelming and somethings are good, like the eggs. The WiFi was adequate for streaming. Ruby's is pretty solid and I know the next time I return to Bryce, I'll return to Ruby's.

This hotel was nice and clean. Comfortable beds. Free buffet breakfast. However it is separated into a few different buildings so we did have to walk/drive over to use the amenities such as pool and breakfast.

We stayed one night at Ruby's Inn to visit the Bryce Canyon. The location is perfect and basically right at the park entrance. The atmosphere of the Inn is very good and feels original, staff was friendly and the cabins were nice. We really enjoyed the Inn's Restaurant for Dinner and for the complimentary Breakfast the next morning.

This review is only about the cabins. We asked for a cabin as the rate was reasonable. The check in assistant said to bring your own linens . When we got to the cabin all there was is a double decker bed and mattress period . End of story. Nothing else inside . Weird .Like it was some wooden framed log cabin in the deep forest off the grid.

It is truly wonderful to receive such excellent service at such a reasonable price while being in a location with excellent access to Bryce Canyon. The lobby with its warm fireplace, the beautifully made-up rooms, and the food are excellent.

The hotel location is close to the Bruce canyon national park. It high speed Internet is great, breakfast is good and have plenty of choice, room is clean. We had an overall very good experience staying here.

We stayed at Ruby's for 2 nights while visiting Bryce Canyon. The room was clean and comfortable. The pool and hot tub were wonderful after a long day hiking. The breakfast was AMAZING. Good, fresh choices to fuel a day of adventures. The restaurant also offered a soup and salad bar option, which was a welcome change from typical ‘travel food'.

Nice place, close to Bryce Canyon. Breakfast with good selections. We came early, got a room right away. Check in process is fairly quick. We got some rest before headed to the park. The place is huge.

Comfortable room with plenty of space. They had plenty of coffee, tea, and toiletries stocked in the room, but for some reason our coffee maker was missing. There is a gift shop and restaurant nearby and the breakfast buffet is included with your stay. That makes it convenient if you've had a long day touring and just want to stay close to home.

I loved the pre check in feature that allowed us quick pick up of room keys and breakfast vouchers! The breakfast buffet was outstanding with a variety of food each day & the store was a big blessing when we needed it

I booked a family room suite months ahead of our visit to Bryce Canyon, upon checking in we were told no such room exists at their hotel and we were misled by our booking company which was Hopper, they wouldn't do anything to help and the manager didn't care one bit. We had to accept another room even though I had paid for the family room ahead of time and because it was now 8.30pm we had no choice. I checked their website and they still show a family room/ suite available for booking. This hotel does not care about its customers so prepare to be disappointed if you choose to stay here. As a side note, when I contacted Hopper they were extremely helpful and offered a compensation.

Quick and easy check in. Rooms were standard. The bed comfortable and lots of hot water for a bath after a day of hiking. We stayed in the the lake view section. Asked for upper floor and to be at the back as someone else mentioned. The back has a nice little lake and a great sunset view. We were at the front . A fair bit of noise in the am. Car alarm a couple of times. Doors slamming early. Not sure this is the hotels fault tho. It was nice to have the hotel restaurant so close . After a long day of hiking we didn't feel like running around looking for a place to eat. However, the menu seemed expensive. Had the buffet salad and soup. It was very good. Lots of variety. Breakfast is included- hand in your voucher. Typical breakfast items. Fresh fruit and canned fruit. Scrambled eggs, toast, bagels, sausage even fresh corn bread and gravy. Would recommend this place for proximity to Bryce, the convenience of amenities and the room was good.

Best Western Plus Ruby's Inn it's an excellent location right in front of Bryce Canyon. It is beautiful hotel with inviting decorations. The room is clean and spacious. The layout of the room is efficient. Breakfast is excellent! The front desk people are courteous

Lumpy beds, stale room air, mediocre restaurant. The dinner buffet is reminiscent of a school cafeteria in regard to quality and taste. Their only plus is that they're just outside the park entrance.

This is probably my 14 or 15th stay at Ruby's Inn and each time it has been a memorable experience. Clean rooms, great food selection in restaurant (if you can handle the hoards of people), friendly staff and most of all convenient to Bryce Canyon National Park. They have a great gift shop, a small grocery store for campers and hikers, gas station with car wash and is located across from the Bryce Canyon bus system. Save the hassle of parking during peak season and take the bus in.

We stayed here after visiting Bryce Canyon NP. I booked a room last minute, with 2 queens for just a little over $100. Check in was quick despite there being quite a line. We skipped the restaurant for dinner because it was too busy. The rooms were clean and nicely decorated with photos of the founding owners. They serve a buffet breakfast complete with hot and cold items. Best breakfast at a hotel I've ever had. They have a large indoor pool. There's also a giant gift shop, grocery store, and post office. This was an excellent value for our stay. Would stay here again for sure.

This was a great location and value to explore Bryce Canyon. The pre-registration was a breeze and the staff courteous. I was able to check in without incident and the room was spacious and clean. I was fortunate to have a lakeview room and enjoyed the sunset from my room. The property was quiet. Having the general store onsite allowed me to grab post-hiking snacks when I didn't feel like going to a restaurant. I arrived late so it was nice that the store was still open. This was a great place at a great price to stay.

The location is great, staff was great, but we had a gap around our AC/Heat unit which set off the heater frequently. The WiFi is also spotty but the park service has set up good wireless towers in the area for a strong signal. The breakfast buffet is also OK nothing great and could do with a little more variety.

Great hotel restaurant and amenities the food was excellent service was quick in the restaurant everything you needed was in walking distance grocery store gift shop restaurant gas station every camping

We reserved a lake view room at additional expense, after reading other Tripadvisor recommendations. When we checked in, we were given a room near the lake, but with a totally obstructed view. They offered to change our room, but it was a drive back to the reception, and it would have been a big hassle to move all our stuff again. The Jacuzzi also was having some maintenance issues, so we were not able to use it the first evening. When my spouse talked to a supervisor the next day to get our room price adjusted due to the room location, she told him that a lake view room reservation did not guarantee you a room with a view of the lake. She also insisted that the Jacuzzi had been working, even though other employees had told us it was still being worked on. When we pursued this further, the general manager did adjust the rate on our room. We did appreciate that, but seems like you shouldn't have to work that hard to get the type of room reserved. The location is five stars; very near the entrance to the park.

We opened the door to find an extremely strong smell of chemical disinfectant...utterly repulsive. There was vomit in the stairwell that was never cleaned up the entire time we were there. The motel-style hotel was super dated and in much need of renovation. And for all this, we had to pay $300 a night. The worst hotel experience I've ever had, in travel on all seven continents. Bad, bad, bad.

What was once a quaint roadside stop is now a sprawling family owned enterprise capable of housing and feeding thousands of guests. Ruby's is pretty much the only game in Town, actually they probably own Bryce Canyon City (founded 2007) which has very limited food options and boasts another Best Western property, a faux old town, a dinner theater, seasonal rodeo and RV park. The rooms are comfortable and clean but dark and outdated. A stroll through the parking lots will get you to the main building restaurant, gift shop, grocery, post office and indoor pool. Restaurant offers a mess hall buffet or table service options, large portions. Totally fine for a quick stay close to the park but not a place to relax or unwind other than in your room because there is no outdoor seating, patio , or balcony to enjoy the view of the highway. Expansion of the property was focused on increasing volume rather than the patron experience. Regret spending two nights there.

A great motel next to the entrance to Bryce Canyon NP. It has the look of a souvenir shop from the front, but the rooms are at the side and rear and are well appointed and clean. The restaurant serves superb food too. A great find if you are visiting the park.

Short of being in the park, this is a great alternative. There is a shuttle to the park. You might need to drive if you want to see sunrise or sunset. The breakfast allowed for a quick filling start to the day

This hotel has it all, grocery store, souvenirs, restaurant, pool, post office. It is a clean place with a great location to Bryce. However it is 2 stories and does not have a elevator , which they don't tell you when you book it, so if you have a problem with stairs request the ground level. Also request to NOT stay in the Deer Lodge, all of the buses park there and you hear them late at night and very early in the morning which woke us up every morning. The spacious rooms have king beds, refrigerators and microwaves, I do wish they had a little table but I guess you can't have everything. Buffet hot breakfast is included in the price. Great place to stay.

Glad we only had to stay here one night. This is a huge complex of different lodges that cater to tour buses, so there are buses and people everywhere. There isn't much choice to get to Bryce Canyon easily so that is the one plus. The room was very noisy and had a weird smell. Dated as well. And the morning when we were getting ready to leave(had our door closed), housekeeping just came right in. WHAT? Were not even close to check out time. Did the breakfast buffet only because it comes with the room. So much chaos there, no forks. People everywhere. Food was okay. What you expect for buffet. Oh yeah, then our room was on the second floor and no baggage carrier to be found anywhere. Very in convenient.

This is a great location for getting into the park and/or riding the shuttle. You check in at the main building which has a few indoor rooms there. Most of the rooms are in separate lodging buildings. They have all you need in this complex including a PO, grocery store, dry good, gifts, jewelry, tour operators, and a fabulous included breakfast buffet. Our Ponderosa lodge room was a drive up w/ outside doors, 2 story building. Bedding was well used but clean. Beds firmer than soft with plenty of pillows. A nice large sink area outside the regular bathroom (shower, tub, potty, sink) made mornings go smoother. Heat and air worked great and had lots of settings. The whole place had a well used air about it but was very neat. Staff was all helpful and efficient. There were 6 check-in stations when we checked in and as many different languages available. We ate several times at the Cowboy buffet and were pleased every time. A better than expected selection at every meal. This place was well worth the price with the location and amenities offered.

Great location for access to the park. However, Ruby's Inn was a bit dated and shows the signs of being worn and tired. First our room #7624 was standard however the carpet was filthy and stained, the tub squeaked as it was not installed properly and the curtains and bedspread had an odor. The restaurant was built to deal with volume and the choices for breakfast, which was included in the price of the room was ordinary. Eggs, terrible bacon, frozen bagels, dry potatoes and standard cereal and oatmeal was usually out every day with minor changes from day to day. Dinner was a buffet style with many choice but the hot food was loaded with salt. Staff was helpful but did have a language barrier issue and were hard to understand.

This hotel has a rustic type of decor with a great fireplace in the lobby. The restaurant has great food but a little pricey. The gift shop is one of the nicest I have ever been in. The rooms need some serious upgrading! The carpet was dirty and worn and dark. Actually the entire room was dark even with all the lights on. Furniture is old and outdated. However, the bed was comfortable. I could hear the people in the room above me walking around. There were no safety bars in the tub/shower.

The putrid odor in the room upon arrival literally made us gag. When we brought the problem to the staff, their solution was febreeze. FEBREEZE?!? It smelled like mildew, feces, and possibly a corpse. No thank you, I'd like you to FIX the problem, not spray it with perfume. The other solution was to “ionize” it. Chemicals to be sprayed that would need us to be out of the room for an hour. So feces and chemicals…that didn't make me feel better. What would I like you to do? Come to my room, take a breath, and TRY not to gag your toenails up. Listen to the customer. Maybe offer a discount since no other rooms were available. This, for me, was two trips in one. My first, and praise Jesus, my last. Worst experience of our entire 11 day vacation. Shame on you, Ruby's Inn. Shame.On.You.

Great wifi. Clean rooms. 2 Tesla chargers. Nice restaurant buffet or menu at dinner. Free buffet breakfast. Free shuttle stop to Bryce at hotel. Amazing general store for gifts, groceries and anything you'd need for traveling or camping.

Rubys has convenience galore with clean and spacious rooms, full breakfast, grocery store, and a fine restaurant with a good selection. The Bryce shuttle is right outside the front door. To sum it all up- convenience and quality.

Have stayed here before and returned with our grandsons. Room adequate but its a big lodging covering a big area so no problems, Medium size rooms but OK, coffee machine, fridge and microwave. Laundry on site. Big gift shop and general store offering wide range of items and adjacent to Bryce Canyon. Restaurant awesome, we had dinner there, portions huge and breakfast really good too. Would happily stay again and again. Staff top class. I

Positives: Proximity to Bryce National Park, food and friendly/hard-working staff. Negatives: we were EXTREMELY disappointed in our room. The price was exorbitant for the quality of the room — very small, musty, aged, scuffed walls, old tile floor at the entry with a dirty/deteriorating transition strip, and horribly THIN walls. We could hear the people above us walking all over the place all night and early in the morning when they left. It was impossible to have a peaceful night's sleep. There was virtually no “lake view” (as promised) from this first floor room. The view was blocked by other patrons' cars and trucks, and was also cluttered by construction equipment and orange cones. To put it in perspective, just two nights prior we stayed in one of the large stand-alone western cabins at the Grand Canyon with full view of the north rim — for nearly the same price — that far exceeded our expectations. We expected so much more from Ruby's Inn since it was the same price point. For the condition and quality of the room, it should not have cost half of what we paid.

The check-in staff were very friendly, but we were directed to a lady at the "activities desk" to answer some questions we had about Bryce Canyon. She clearly did not want to be there and was very gruff and not helpful at all. She is obviously not suited to "customer service". Also the room was very noisy. With every step the people upstairs transmitted down to us very loudly (from 5am!!!) and the sound of water running echoed through the walls when ever someone around us used the shower or toilet. So we did not get a good night's sleep!

Food was really BAD. The whole place needs a complete remodel. Smells like old cigarettes! Needs to be cleaned and deordized. Would not recommend staying here to friends or relatives. The staff was very unfriendly.

Wonderful place to stay while visiting Bryce Canyon. One family member was unable to hike but still enjoyed his trip while staying at Ruby's Inn. Great place for him to hang out and enjoy everything. Wonderful, clean pool area with longer hours than all the other hotels we stayed at

I think this place deserves a higher TripAdvisor rating. I can see why some people ding it, and I was a bit skeptical when I booked a room here, but we loved it overall. It has an old timey Western motel feel and is a huge enterprise that obviously caters to everyone who's heading to Bryce Canyon NP, which is just 5 minutes down the road. There is a huge buffet that serves dinner and breakfast to hungry tourists fueling up for their hike, a huge gift shop that sells souvenirs, a well equipped camping store and grocery store, a laundromat, even a campground. You can even arrange a horseback ride too. Our room was classic motel decor (lots of browns) but clean and comfortable, the front desk staff were a bit robotic but fine, the dinner buffet wasn't gourmet but hot pot roast and corn bread smells like heaven when it's 8PM and you're tired and hundreds of miles from civilization. Just join the hundreds of other tourists from all around the world (this place is especially popular with German tourists) and roll up your sleeves and chow away at the buffet and get a good night's sleep. That's what most anyone needs and the Best Western Ruby's Inn did exactly that. Bonus points for being pet friendly too. Tips for the other dog owners: You're allowed to order takeout from the restaurant (not the buffet) and bring it back to your room, so we ordered steaks which were pretty good. And, for the free breakfast buffet, they'll give you takeout containers if you can't eat inside because of your dog.

Spent one night and had amazing sleep in king size bed, it was a place my Mom wanted to stay since she was there as a girl and the price was great, dinner in the restaurant was amazing and the staff very friendly.

Ask for 2nd floor as you will hear people walking all night long on the first floor. Buffett breakfast and dinner were good. Their were other choices if you did not want a buffet NO bars or liquor stores in the area so bring your own. They do service liquor at dinner. They do have a small liquor store inside the hotel lobby.

Ruby's truly knows what they are doing and what their guests are looking for. My only wish is for more vegetarian options at the restaurant. But otherwise, it was great. Practice does make perfect after all!

Our room was lake view side. The room was terrible. Hair dryer didn't work. Room outdated. Grout in the bathroom is coming out by pieces which may be the reason when standing in the tub/shower, it sounded like you were going to fall through the floor. Other rooms may be much better but don't stay “Lake side”.

We had 3 nights here. Check in was easy staying in Deer Lodge which was comfortable but on first floor so had to carry luggage up metal stairway. Breakfast which was included was very good although very busy whatever time you went and food was replenished often. We chose to eat here in the evenings twice of the menu and once the buffet all okay but for me the food was never hot enough. We used the swimming pool which was a good size but could not find anywhere to change out of our wet things so a quick dash round the car park in damp swimming gear was not ideal.

The place is perfect to visit the Bryce Canyon area, the rooms are comfortable and the ambiance is very cool for the place. A very kind staff helping us for any eventuality. The most incredible things was about the dinner. Great buffet and amazing steak.

good clean room, good breakfast, would stay again if price is right. location is convenient, 5 min to park entrance. we stayed at 2nd floor of motel like building (no elevator). it's a motel with best western quality.

Loved our stay at this hotel. Very comfortable, spacious rooms. The restaurant which was a steakhouse served great food . The general store was huge and had everything under the Sun almost like a Walmart !! Loved the breakfast buffet. Still drooling over those French toast. The location is fabulous. Just 10 mins away from Bryce Canyon National park.

Needed a place to stay while visiting Bryce Canyon NP. Such a convenient location. Huge complex with restaurant, general store (with Post Office!), large laundromat in separate building and just about any convenience you would need. Exit property and you are under 5 minutes from the entrance to Bryce. (the Park shuttle is also across the street should you not wish to take vehicle in to the park.) A hot breakfast buffet is include with stay but we could not take advantage as we needed to hit the road super early. Complex is comprised of several one and two story buildings and staff was excellent with the map and directions to ensure we found our building easily. Ruby's is a large operation and even sells tours if you are so inclined to purchase. Please note: if you are in a building with two floors, there is no elevator should that be an issue. Room clean and well appointed with fridge and micro and plenty of outlets for your electronics. Sink in main area as well as one in rom with toilet an shower. One minor issue was water pressure in shower but again, nothing major. would definitely stay again if visiting Bryce Canyon NP

Ruby's Inn does a great job of feeding & housing hundreds of people from all over the world. Buffet food is fairly tasteless, but there is a lot of it! Very little vegetarian food and NO vegan food. Carpeting in the dining areas is very dirty. Carpeting in our room was dirty. Bathroom was a bit shabby. Shower ran hot & cold, somewhat dangerous. My main gripe is that people moving around in the room above us kept us from sleeping both nights. I suspect this is a construction/lack of insulation issue rather than a noisy neighbor issue.

Perfect location for exploring the Bryce Canyon area. Although a BW, this hotel is themed with the southwest motif and has all the amenities you would need, including restaurants, market, gas, shuttle stop, shopping, pool, ATV rentals, rodeo and a host of other entertainment...and that's not even leaving the main property! From this location you have quick access to Bryce Canyon, Scenic Rt 12, Red Canyon and small towns like Tropic, to visit and explore.

Best western has updated its image in recent years but this particular one is stuck in the 80s. It looks cute from the outside as they have updated it with a log cabin vibe. The general store and laundromat are also convenient. However, the rooms (or at least our room), was awful. Mostly because it smelled strongly of a wet dog. There was no escaping it. Just old and gross. The AC unit was old and barely worked. There is a very old brown rug that has a layer of dust all around the perimeter of the room. The tub is cheap plastic and wasn't installed above proper foundation so it creaks loudly whenever you shift weight. I felt bad for the people below us. The pillows are old snd lumpy. Unfortunately there isn't much in the area so maybe that is why they don't have to try. I didn't need anything luxurious, just fresh and clean. Hard pass.

Their hotel is beautiful and has much to offer. It's like one stop shopping. A great room with tons of amenities and a very reasonably priced room. I can't say enough about our perfect stay at BW Ruby's Inn. Better than Cruise Ship breakfast. The staff is very prepared for large crowds. My only regret is that we didn't stay here longer. **The buffet had many GF options :)

The hotel was just outside Bryce Canyon. It was busy the afternoon we checked in but the staff knew how to get people registered so there was only a few minutes wait. It's a city in itself with grocery, gift shop, adventure tours, pool/hot tub, gym, restaurant, shuttle bus stop if you want to leave your car and take the park shuttle, room was great - everything worked and was clean. We would definitely stay here again.

We stayed here for one night as it was close to Bryce Canyon. I'm glad we checked in a little early - as soon as I was done there was an enormous line behind me. I could barely understand the person at the front desk, told me in broken English that my credit card did not go through. But then it apparently did, because he didn't take it a second time and I was charged. This complex is enormous with many different room buildings and a campground. I paid for a lake view....this turned out to be a first floor room in a building with a big kind of gross pond behind it. Otherwise the room was good and clean - the refrigerator & microwave were a good perk, and we liked that there was a sink/counter outside the bathroom.. We were advised to get to breakfast before 8AM due to crowds. Apparently so was everyone else - by 8:10 there were no lines to get in. The free hot breakfast was very good, lots of choices. The hotel also has a huge store and gift shop, though a bit pricey. We also bought tickets to the rodeo down the street in the lobby - lots of fun! It seems that Ruby's owners own most of the town and activities as well.

We choose the Best western hotel for the cheap rate and we have been surprised for the quality of everything: Cleaning Breakfast quality People professionality Store . A very satisfactory experience..

A reasonable hotel with excellent shuttle facilities to see Bryce Canyon with all the hoodoos. Try and check out the Natural Bridge - wow. We enjoyed snacks at Canyonlands Diner. The children went on the 'soaring' ride. Evenings were spent at the rodeo and Ebenezer's Barn and Grill where the food was very good and plentiful.

Ruby's is a large motel style hotel set up for holiday makers & coach trips. Rooms are well set up as motel rooms. Has a restuarant & a diner, plus shops. Did exactly what we needed it to - no issues. However suggest you plan to dine early as it can get busy.

Camping is cleaner and smells better! We stayed here on our way to Boulder, but I was hoping to come back and hike Bryce and Zion. Great location for that. The hotel was however disgusting. It was hugely overcrowded with long lines to check in, and it was impossible to get into the restaurant before it closed at 9 pm given the lines. We ate dinner at the diner which is just a fast food restaurant. There were long lines there too. When we got to the front it was cash only - credit card machines were broken. I had to run back to the main hotel to the atm. Half the menu items were sold out. When we got to the room it stank to high heaven. That room had not been aired out or cleaned for a while! We were too tired to call and ask for another room. We slept with the window open despite mosquitoes. Don't stay here! Over $200 and horrible!

Great location close to Bryce Canyon. It takes only a few minutes to get into the National Park (Sunset/Sunrise points). Breakfast was included and offered a large choice of meals. Onsite pool and restaurant.

What a great hotel! The room has everything you need; good beds, airconditioning, TV and the wifi is amazing. The hotel also has a supermarket and a store with a lot of cool souvenirs. The location is great too, close to the national park. We loved it here!

The rooms smell, are old and dirty. We had sheets on the bed that did not look ironed (see pictures). I hope they were just not ironed…. The bottom of the bed was dirty and used by time. Also the check-in experience was very unpleasant. We arrived late and (for the first time in my life!) the room they gave me the key for was already occupied by a woman who was nearly asleep. I can tell you that it was not a nice experience! When I complained they provided me with another room on the first floor of the Lakeview Lodge. I had told them that I needed an elevator but when I arrived at the building (pretty far away from the reception building, there was no elevator visible. So after having looked for it without success I took the heavy suitcases up and I called the receptionist once in the room. I wanted to know where was the lift. She was not very kind and pretty dismissive and told me that she had said that there was an elevator but did not provided me with the information as it was anyway very far away from my room and difficult to access. Well a pretty bad service! No attention to the customer and very unkind. Avoid if you can. I certainly will not go there anymore nor recommend it to anyone!

Room was ok, toward the end of a building and parking was not great. Lots of smokers around. Room was musty smelling and we sprayed febreze many times when we came into the room. Overall, it was an ok play to crash, but since this whole outfit is pretty much the only show in town, there aren't many other options this close to the bryce entrance. I had canceled a night at the Bryce Lodge because this was cheaper, but another time I'd spend the bucks and stay in the park. We drove in to see stars at 10:30pm and didn't encounter many other cars - this place really does have a great location.

Smelled bad, old and run down, food is very low quality. Lump in the mattress. Towel had brown spots. This is the worst best western I've ever stayed at. The price does not match the room. They have a captive audience so they don't care. No pride in ownership here.

We had a very poor experience at this hotel. We were placed in two of the motor lodge style rooms. Both showed alot of wear, carpets are dirty and they smell heavily of air freshener. We heard rodents in the walls overnight and saw a mouse run across our room and on a table. We contacted the front desk at 1am where after some resistance we were given a new room in the main lodge. The main lodge is more updated but our replacement room still had trash in it from the previous guests. Upon check out it was very difficult to connect with management to discuss our experience. I kept being told the manager wasn't available. It was two days later when I was finally able to connect with the manager. He was appropriately concerned and did refund our room charges. Overall, I would not recommend a stay here. The hotel feels like a worn out great wolf lodge. It's difficult getting help from the staff and tracking down management for support.

This is a really big complex, with blocks of motel style rooms arranged around a big pond/lake. The history of the site was interesting, there has been a hotel there for a long time, but it was only evident in the great photos around the central reception and eating area. The buildings were very clean and had everything you needed. It was a bit compact for for adults and the walls were thin. It did have a super shower (if you didn't mind the bath tub flexing when you stood in it, and I am totally average size). The buffet breakfast was well organised and tasty, certainly good to fill up before a busy day. Having stayed in a lot of places on this road trip this is an ok place, popular with family; however in comparison with most other places we stayed this was not good value for money.

We had a lovely room, and the staff was very helpful. Very clean and well kept. There was plenty of parking and the whole experience was wonderful. There were a lot of people staying at the inn, and at first we thought there would be lines everywhere, But the staff was very efficient and handled everyone's needs smoothly.

This is a mega hotel complex with an amazing general store geared to any sports or hiking/sightseeing adventures in the Bryce Canyon area. It is historical and worth a visit when coming to the National Park, but the stay is much like “barracks” with clean, but older rooms.

This is what happens when you rule the town. No competition and standards go down. How did they get Best Western approval to use their name is beyond me. Old, run down and dark rooms with barely working air con units from seventies, old bathrooms with dirty floors. carpets that have seen better days and have a smell to prove it. Housekeeping staff are lovely and hard working but there are limits to what they can do in such a run down place. Restaurant is barely capable to cope with the numbers and queues are horrendous. During breakfast time one can barely navigate back to the table with coffee due to number of people milling around. Same with laundry facilities. People waiting for a machine on camping chairs outside the laundromat. Just do the canyon in a day and drive to next town.

We stayed here for 3 nights. We were here very early, but they didn't care that we unloaded our motorcycles and left our truck and trailer in the parking lot. They have lots of parking for trucks with trailers and buses. A little weird with checking in. Couldn't get our key till 4pm. There is a door sign to hang on your door knob if you WANT housekeeping. We didn't put it out, but they came any ways. The one day I was in the bath tub and they barged right in! Good thing my husband was there with me to stop them. The rooms were nice and clean, but they need to do something about the housekeeping being in the rooms if people don't want them. This would help with having the rooms ready at check in. They have a lot of rooms.

It is a beautiful, interesting place to stay with many options for things to do! The rooms were very clean. The staff was kind and productive. The food was very good. There are so many options for entertainment and things to see. The store is amazing .

Big complex with lots of people. We'll staffed and we'll set up. We stayed at 9 motels over 2 weeks and this was one of the best. It's one of the few places we successfully managed laundry on our trip- good facilities open 24hr. Great shop, shuttle outside the hotel, great activities on offer. Dinner and breakfast surpassed expectations.

Best Western plus Ruby's Inn is an experience. The rooms were old but clean, very noisy as I'm sure there is little to no insulation between rooms. The hotel sits along a very busy road with truck stops and restaurants. The breakfast was very good, lots of selections in buffet style.

A beautiful hotel, very welcoming staff. It is obvious the owners take pride in details! So much to do without even leaving the hotel! And the gift shop is incredible with everything from forgotten toiletries and snacks to fine art and gifts for the whole family!

Rooms to dark. The carpet you don't see if it is clean or not. The mattress was to soft in the middle.The coffee in the room was the worst I ever had. In another hand the breakfast was great also the lunch and dinner. Personnel was great,

There are many reviews explaining what is at Ruby's Inn -- so I will just say that we we had a great stay. The room was clean and was ready an hour earlier than normal the check in time, which made our check in easy. This is a very busy place, right outside Bryce Canyon National Park. Expect high numbers of people. If you have the included breakfast, be aware that you will be with a lot of people. They breakfast is self-serve buffet style with many different stations, but with the same food at each station. It's a huge restaurant. With COVID concerns still high, you may want to consider getting their "grab and go" -- but you will still need to go inside and dish up what you want (they give you a styrofoam container). I wore a mask. The National Park is very popular and there are tour groups that stay at Ruby's Inn. You will hear many different languages spoken, which is quite fun. We found people very friendly. We went across the street and had an ice cream. We stayed in the main lodge near the indoor swimming pool for two nights. We were at the end of a hall and near the stairs, which was nice. Close to the pool we could smell chlorine, which might bother some people. I recommend staying here when you are visiting the national park. There are many separate buildings - that are newer with outside entrances and a balcony around the second floor. We have stayed in those buildings before, and prefer them to the main building where you enter your room from a hallway.

We stayed here for two nights while we visited Bryce Canyon NP. We really enjoyed our time here. This is a very big hotel with many tourists happily enjoying their time. The complimetary breakfast buffet was very good. Our room, 2 king beds, was very spacious and clean. The general store had may interesting items. The laundry prices were reasonable. The staff I interacted with were very pleasant. The pool area was very nice. The only issue we had was the people above us sounded like they were moving furniture at 2 in the morning, which was very disruptive to a good night's sleep. If in the area again, I would definitely sta here again.

Loved this hotel! Great pool area when it is not crowded. There is a general store that is attached to the hotel, plus a restaurant if you don't want to leave the property. It is the perfect place to stay if you are visiting Bryce Canyon.

Great place to stay and so many things to do at Bryce Canyon and surrounding area. The air is clean and fresh and the scenery is beautiful day and night. Lots of amenities at the general store and the dinner show at Ebenezer's Barn was great!

Our checkin clerk did not speak English very well, and he told us we could redeem breakfast vouchers at the buffet 24/7, which was incorrect. We showed up late, and were denied entrance. We talked to a manager at the hotel, and she was very rude, basically said we were lying. So, instead of getting our $20 breakfast buffets, we ate donuts from a conveniece store.

Great spot. Don't need anything else Food and groceries. Space. Swimming in thr lake would be nice. Was far to go to the pool. Maybe two pools. I don't know what else to make this min met. I would stay again.

Great hotel so close to Bryce Canyon. Great amenities, good food and friendly service. Love the gift shop!! The room was clean and spacious. The bed was very comfortable. The desk clerk was very friendly and helpful giving us information on the park. Loved the gift shop and rustic nature of the decor.

This was surprisingly nice. I could tell everything was updated. Very rustic and country looking hotel that made for a great experience. The staff was very nice and helpful. I will definitely stay there again !

Pro: 1. Had historic charactor, lovely; 2. Like the Lobby and resturant decorations; 3. We called early on asking for ground floor and close to laundry facility, both requested were fullfilled. We were able to park right at the door of our unit (three steps to the door) which was big help (We had many luggages) 4. Good free breakfast; 5. General store right on site with gifts and all sort of stuffs including grocery store. Con: 1. Room was small for family of four; 2. Room was dated; 3. Laundry facility is outdoor. Therefore it can be used by the public, making it very crowded, even though there were many machines, it was chaotic to fight for washing machine. Tip: Bring quaters. There was no machine to get quaters to use the machine; 4. Long line to wait for breakfast. Problem was, the hotel did not do a good job to manage the crowd: It posted a sign asking guests to go before certain time to avoid crowd, which making the line very long. Everybody rush to beat the time. In fact there was no line after we finished our breakfast, when it was still within the time range that they still serve breakfast.

We stayed here while travelling around the canyon lands, it was good to have the large shop attached for food or souvenirs, The room was large and clean, hairdryer, coffee maker and toiletries included. The included buffet breakfast was adequate but a bit lacking in choice.

We stayed at the Best Western Plus Ruby's Inn during our Utah National Parks Tour. We choose this Best Western due to its' historical lineage, close proximity to Bryce Canyon National Park and that they have Tesla Destination Chargers available. The hotel itself is very nice with a large gift shop, general store and restaurant. The rooms were large, clean, comfortable and quiet -- we were able to get a really good nights sleep. The staff unfortunately need a significant amount of training -- check-in was arduous even though I completed the on-line pre-check in, and the host staff of the restaurant sat us in an area that did not have a designated server.

Our room was clean, the hotel is located incredibly close to Bryce Canyon & they have a super friendly staff. Loved having a mini fridge & microwave in our room! That being said, the Restaurant was crazy overpriced, their buffet is definitely NOT worth the $17 Lunch/$26 Dinner prices.

Love the convenience of this hotel. Has store, grocery store and restaurant on-site. Kids loved the ice cream shop and the old west them stores across the street. We had take-out one night and did not want to eat in the room. We were pleased to find an area with tables right by the pool. Nice large pool! Convenient location to Bryce Canyon!

We love Ruby's Inn. It has a nice homey/cabin like feel. The staff are helpful and I found the breakfast that's included to be pretty good. It was actually better than the food we had at a NYC Residence Inn. Though the walls are quite thin, I think it's great place to stay for a few nights while visiting Bryce Canyon National Park. I also think the rates are fair particularly considering how much hotel prices have gone up recently.

Ruby's was a great experience. If you are looking for a location close to Bryce Canyon NP it is 5 minutes from the entrance. The facility is a bit of a tourist trap (lots of hustle and bustle) but that is what we expected based on the size and variety of accommodations, services and activities that it offers. The service at the hotel was responsive and gracious. Everything one needed from restaurants, to a general store, indoor pool, and fitness center were all on the property. Plenty of activities available through the hotel including a rodeo which was inexpensive and a lot of fun particularly for those who have never been to a rodeo; horseback riding (Kevin and Kendra were great guides for a 1/2 day trip through Red Canyon). Kevin was magical in the way he worked with our special needs child to get her both comfortable and confident with riding her horse Tobasco); country music dinner show, virtual reality experience and more. The only real drawback to Ruby's is the lack of an outside sitting area if you wanted to relax outside. Ruby's is a big facility with multiple buildings and thus has a large busy paved parking lot. It would be great if they could carve out some room for a garden or a quiet outside location to relax away from the hustle and bustle.

Has everything you need! Restaurant, store, gas station, dinner theater, rodeo, ebikes, buffet, laundry mat AND it's right on the shuttle stop you never have to drive anywhere if you stay here! Breakfast buffet is included, the western photo shop inside rubys has the ONLY tobacco and cigarettes for sale for miles around they are open 9-5 only so. Buy tickets for everything inside the front door of the main lodge. If you don't stay here you should buy your Bryce Canyon swag at the general store here because it's the best stuff and good prices. They also have everything you need for camping and hiking and fresh donuts.

We stayed here for only one night while visiting Bryce Canyon. The rooms were a bit dated and dark but the beds were comfortable and the attached restaurant was convenient. There are so many buildings and rooms here that it is a bit confusing and the breakfast buffet can have a long wait. There is also a store and a huge laundry facility which is great if you were doing lots of hiking or off-roading. It was also more costly than I would have expected for the quality, but that is due to location.

Room was dated but clean. Shower was super noisy in that the floor sounded like it was going to fall in. The included breakfast was just okay, not a lot of choices. The server was very friendly and helpful.

Our stay at the Ruby's Inn in Bryce, UT exceeded our expectations. it's a professionally managed hospitality facility with multiple types of vacation activities and interests in mind in their plannings for each travelers. We highly recommend it.

Working machines outside our door whole afternoon and we were up at 4 o clock so we needed a nap - but impossible. Complaining but nobody did something. It could have been Nice with a reaction….,……. !

We had one of the outside rooms. It was an older but large room. It had two sinks, with an extra one outside of the bathroom. It featured a decent size mini fridge as well as a microwave. The room had a wall mounted AC/Heat unit. Ruby's makes a great base for exploring Bryce Canyon due to its excellent location. It is convenient since it has a store and a steakhouse. The indoor pool is nice. Internet speed was 10 Mbps download and 9.9 Mbps upload. The outside rooms are easy to get in and out of. The lower outside rooms will get some noise from above. The inside rooms have good pool access.

Great place to visit! Close to the park and beauty of Bryce Canyon! The rooms were comfortable but wish the A/C worked better. Restaurant was fantastic. The supper buffet was a great value for the option you got.

Decent place, great location, rooms "typical", breakfast buffet...yuck. Obvious that Ruby's has grown tremendously from it's initial "inn" role. It's a huge complex, "fun for everyone" kind of place, kinda corny, not very authentic, but, then, what is?

We stayed at Ruby's to visit Bryce Canyon. It was the best option without staying directly inside the park. There is a shuttle stop outside of the inn, and as long as you have a park ticket you are able to use the shuttle at no cost. You get free breakfast buffet with a stay at the inn. It was standard breakfast food (eggs, sausage, biscuits & gravy, pancakes/french toast). We had no issues with the internet and had great customer service experiences while there. There isn't an elevator to take your bags up to the second floor but that wasn't a dealbreaker for us. We were comfortable and would recommend.

Pros: Location, Internet, free parking, free breakfast, comfortable beds, Shuttle into park if you want it, great overall hotel Cons: Rooms a little dark, no elevator or ramp to get suitcases up to second floor, breakfast could open a little earlier for avid hikers, burger/pizza restaurant needs an update inside and food quality

The location is great! Requested and got a 1st floor room! The dinner buffet was ok, The breakfast buffet was good! The front desk staff were very efficient and helpful! We chose to not use the available shuttle and drove to the park ourselves!

I was amazed at how large the property was & how many buildings they had on site . They have a restaurant attached & gave a voucher for Breakfast which was totally Amazing . This was a very comfortable hotel , But the parking lot for check-in is VERY congested . They should have painted markings for better direction as their are too many drivers from various areas who drive differently !!

I'd recommend a second floor room regardless of how many bags you have to carry . The second level seems to have poor sound insulation so we heard a lot of foot traffic from the second floor guest! Not pleasant.

We had a great stay. Perfect location, easy to get shuttles into the park or drive in. Restaurant was really good. Attentive and friendly staff at hotel and restaurant. Unfortunately, noisy upper level neighbors affected our sleep. Kept us up most of the night.

Don't stay here! The noise is unbelievable from the room above, next door, who knows where it was coming from. Woken up multiple times throughout the night/early morning, so hard to believe it was all from the same room. Told at check-in to arrive early for breakfast to avoid lines. Arrived at 7:00 AM to find a 50 person line snaking through the lobby. We didn't wait. Room was sub standard. Bathroom old and dirty. We are on a month long road trip staying in multiple hotels throughout the south west. This hotel is by far the worst we have ever experienced.

Our stay was delightful. We were there on a windy early May evening. The location is excellent - just a few miles from the entrance to Bryce Canyon. The attached restaurant offers a wonderful menu, as well as breakfast, lunch, and dinner buffets. The wine choices were limited but good. Adrian, from Romania, provided excellent attention and service during the late lunch and dinner times.

Would not recommend this place if you plan to spend multiple days or a good amount of time in the hotel. If you'll be mostly in the park and abouts, this is excellent due to its location. It's just outside the park, 15 - 30 minutes to the scenic spots & trail heads within. We stayed overnight, and were happy with our room and the (substantial) free breakfast. 2 level and no elevators, so dragging suitcases up stairs is a minor pain.

Our room was at the farthest-away building of the property from the main building. They put us on the second floor of that building and there was no elevator, so when we found out about this, I asked for a different room on a lower floor because I am 77 years old and unable to carry my bags up a flight of stairs. They said no other room was available as they were sold out, so they didn't help nor provide anyone to help me with my bags. So after waiting about 15 minutes at the outer building in the cold, I was able to find another guest to help me with my bags up the stairs, and I was able to roll them to my room--a very unpleasant experience. The room itself was large, but old and stuffy. When I turned on the light in the bathroom, the very loud fan came on, which could be heard throughout the room. The shower was hard to control. But I'm glad to say the TV worked fine. When I went to check out the next morning, I again complained to the staff, but they weren't really responsive, so I am going to write to Best Western in more detail about my unpleasant (and expensive) stay at this Best Western hotel.

The rooms are a bit dated, but still comfortable and clean. Super close to Bryce. The lodge complex has a gift shop and market, which was nice for grabbing souvenirs + lunch to-go for the next day on the road. The free breakfast was not great, but fine.

The hotel room was dirty and in very poor condition, and very much a let down There was hair on the bed covers and in the bathroom sink. There was mold along the ceiling in the bathroom. The tub floor squeaked along with the bathroom floor causing the tile grout to fall out. This was not a room that you want to return to, to relax following a day of hiking and sightseeing.

Good value but don't expect much. The window wall heater makes noise all night long and is unable to heat up the bathroom area at the end of the room. Staff ok but not very helpful or friendly. We had trouble setting up internet service and had a hard time getting help from the front desk. The food at the restaurant is normal but we did received excellent service at the restaurant. Overall, you get what you paid for.

First off, Ruby's is the only show in town. The rooms are from the 1950's clean but very dated. A wrecking ball would be a good thing. NOT sound proof so could hear folks in the rooms next to us. Both sides. NO INTERNET. Hey it's 2022, what's the story ? The whole complex is poorly laid out. Several buildings. We had dinner at the restaurant. We all had Ribs (4 people in our party) and they were by far the worst ever. Breakfast the next morning was better but not by much. It was ok but plenty of it if you want to load up for the day.. After staying in Zion to this was like night and day.

The food was literally un-edible prison slop. I could not even identify the items in the hot buffet bar. This was after i waited in line over 40 people long just to get into the dining room. We were treated like cattle. The internet was not working the entire stay also. Due to the poor quality of this hotel and it's horrific food and service i left 2 days early and lost over $400 because i could not stay another night in this dump.

Room was terribly maintained. Had ad smell. Emptied bottle of febreze in room. Breakfast buffet was minimal. No flavor.. would not recommend this place to anyone who would like the hotel to not impact negatively your visit to national park. Plus was proximity to national park.

This Best Western was in a great location for visiting Bryce Canyon National Park. They had a wonderful buffet breakfast. This is a beautiful lodge. Internet did not work too well. I highly recommend Ruby's Inn.

Ok hotel. Very basic room for the cost. Close to park so that's a positive. Amenities in room are minimal. TV remote didn't work. Couldn't get anyone at the desk or in guest services to answer the phone. Breakfast buffet very limited but edible.

The hotel is actually a compound with many buildings. They all look rustic. Rooms are fair size, clean and functional. Definitely better than an average two or two and half star hotel. One suggestion is to install change machine in the laundry building.

We stayed 1 night at this hotel and at first impression on check in I was very disappointed with the very long line with 3 front desk agents working I feel this can use improvement and not be so frustrating. Breakfast we got to go because again it was packed. The hotel to me seemed like an amusement park with the long lines every where you went.

This is a really nice property with pretty much everything you would need located internally. The restaurant was really good. The breakfast was excellent. The room clean and comfortable with parking easily available. The internet worked great. The General Store was huge with lots of really interesting things to buy. We stayed two days during our visit to Bryce Canyon and Red Canyon, both of which are close by. Will definitely stay here again. The staff was so helpful and friendly. Was a delight to stay here. Our poodle, Rusty, also thoroughly enjoyed the stay.

Very close to Bryce NP in fact you can park here & take the park shuttle. Stayed at the main lodge room was clean, nothing special but very adequate. This place has everything and is pretty much the only game in town- restaurants, shops, grocery, gas stations etc. everything was busy but staff was very friendly and helpful. We were there in mid April so some activities were unavailable like the dinner show, rodeo etc. in all a good place to stay

Benefit Ruby's is proximity to Bryce. Everything in the Town is called Ruby's. Our hotel room was on lower floor. Tip-ask for upstairs as family above clearly never slept. Weird our toilet was very low low to ground. Found that odd and honestly uncomfortable to use. Breakfast was ok only because it was included. No other dining options in area

We stayed in April and the rates were pretty low. The hotel is only about 5 minutes from Bryce Canyon. Close enough to run over to view the sunrise and drive back for breakfast. The room was big enough and had a large bathroom area. Pool was indoor and fairly busy. Breakfast was great, especially because it was included, but not a lot of healthy options (fruit, oatmeal). We enjoyed dinner at the restaurant. We did the buffet and it was fine. The salad bar was good. It was nice because the wait seemed long, but it moved quickly. The hotel staff was gracious and knowledgeable.

restaurant was busy but service was quick and food was good. the store had everything you would need and then some!!! FOOD, SNACKS, T-SHIRST, SWEATSHIRTS, GAMES, GIFTS, ECT.....Swimming pool was refreshing and very large. rooms are clean and comfortable.

We loved how close we were to the park. The pool was a hit for our child. Breakfast in the AM was a very nice touch. The food was good. We ate dinner at the hotel both nights. The menu was reasonably priced.

Great location, for a beautiful Bryce trip! Recommend the GyPsy App for a great self guided trip thru beautiful Bryce from this location. Rooms are older but well kept. I would skip the lake view, as it is not much of a view since it is through the window to the exterior hallway that everyone walks thru.

This is a great hotel with awesome breakfast options. Just minutes away from Bryce canyon national park. There are two dining options near the hotel and both are great. Vegetarian and Vegan options available as well.

Huge place Tons to do lots of shops here and across the street on their other property. Included breakfast buffet was good nothing gourmet but solid basic hot breakfast stuff. Rooms were nice and clean the"lakeview" was nothing special but idk if that room was any more expensive than others of its type.

location is everything. why waste time on driving with your limited precious vacation time. plus you can breakfast buffet after enjoy sunrise in the park. only take 7 mins to be back to the hotel. i guess you can even get back to the room for a shower between hikes since hotel is so close to the entrance.

We paid for two nights at Best Western Ruby's Inn because it advertised a pool. The pool was closed all day for cleaning on the one day that we were there. The children were very disappointed. I complained but no apology or compensation was offered.

We were visiting the area for spring break and had the unfortunate luck of getting a flat tire on our Turo rental car. Ruby's Sinclair station was the closest solution so we called and talked to Kirb, who was super helpful with providing us with directions to their location and he also confirmed the availability of a tire for our vehicle. We arrived and they managed to get us right into repair and we were quickly back on the road. Kirb was fantastic, and so was Mac and Mark! We were grateful for the quick and timely service and would recommend them to others with the same unfortunate luck.

The hotel is only a mile away from the entrance of Bryce Canyon, the room is clean and has a fridge and microwave which was extremely helpful, the breakfast is excellent, and all of the amenities of Ruby's Inn are all within walking distance, including a general store where you can get groceries if needed. So much convenience at great value! Very happy with our stay

There aren't exactly a lot of places to stay around Bryce Canyon, especially if you are there in March, when almost everything is closed. Actually, if you are there in March, your only two real choices are Best Western Ruby's Inn, which has a sort of cowboy vibe, and the other Best Western across the street, which I think is owned by the same people and supposedly does not have the same cowboy theme (we did not visit it). The lobby has a Great Wolf Lodge-kind of fireplace burning and smells like a campfire, which is nice. There is a HUGE general store attached to the lobby with overpriced gifts and groceries available until I think 9pm (and again, there is nowhere else to buy the stuff for miles, so if you haven't brought it with you, you are basically stuck) and a hotel restaurant with a free breakfast buffet that is absolutely dismal (but, again, the only breakfast for at least an hour if it's March). The hotel is your basic Best Western - the rooms are small and a bit worn and there are a few stains on the sheets that didn't have me screaming but did have me sighing and feeling a bit "ick" and wondering how clean they were. When we walked in, the room smelled like so much flowery cleaning products that I wanted to run screaming - we actually opened the door and all of the windows even though it was about 30 degrees out and left them that way for 30 minutes to get rid of the smell. Once we got rid of it, though, the room was fine for the one night we had to stay there (I was glad that was it, though). I would say to look elsewhere but the other places nearby looked even worse. There just isn't much in this area, and Bryce is a really gorgeous place to see, so maybe deal with it or try the one across the street.

Great hotel. Clean, convenient, easy access to the Park. Helpful staff. Be sure and get to breakfast before 7am to avoid lines. Plenty of parking available and easy check in process. Will stay here again on our next trip to the Park.

We had a comfortable room in the Lakeview complex. We used many services in the cozy main lodge including having breakfast and dinner there. We also enjoyed the pool and hot tub. The general store which was part of the lodge had everything a traveler to the Park could need from food and beverages to go, souvenir items and high quality gits. Staff was consistently friendly and helpful.

We had so much fun here and the food and staff was amazing!! Ruby's Inn is one of the best places we have ever stayed in. The room we had was so big and if we needed anything from the staff they were on the ball. Nick the restaurant manager was also so accommodating and fun to be around! Wish we could of stayed longer.

The charm of a log cabin and the easy access to Bryce Canyon National Park make this hotel one of the favorites of my family. The staff was friendly and the room was very clean. I advise eating at the buffet for convenience, but be prepared for the peak times to wait. The food was very good, felt much more homemade that other buffets. The general store was addition as other stores are closed in the off-season. The overall price for the amenities was very reasonable. I have been told we must go back again as this was a big hit on the trip.

Ruby's Inn is a magical place, but it is slowly tarnishing. Still a good place to stay, but is becoming overly procedural and standoffish. I understand it's hard to run an operation this large, but it just seems like they are slipping towards the customer service standards of airlines instead of the hospitality industry, hope they turn it back around.

Very close to Bryce. Room was clean, service was good, breakfast was sufficient and there is even an indoor pool - the best value among all Utah National Parks I have visited. Overall a very nice stay and would definitely recommend to my friends.

Very fun atmosphere. Went on a family trip to visit the National parks. Friendly staff. The restaurant is overpriced but not much is in the area or open in March. Rooms were fine and roll away bed was garbage. Really should have a couch or something.

The dining room is in need of a deep clean, plastic plates and cutlery not fit for purpose! There were not enough staff and we had to wait up to 40 mins to be seated even though there were many empty tables.

Good place to stay, but it a busy place. Good restaurant, but again due to the numbers of people using the restaurant it is sometimes a bit of a problem. But overall I would recommend staying at the hotel.

Ruby's Inn is conveniently located near the entrance to Bryce Canyon. It is like a little city of its own with shops, a restaurant, and a pool all located under one roof. The staff was very professional and accommodating. The rooms in the motel section are a bit dated, but the TV and internet worked, and the bed was comfortable. We appreciated having a working refrigerator. The free breakfast offered plenty of options to satisfy everyone in the family, and the buffet dinner at the restaurant was excellent. We noticed a slightly odd smell when we first arrived, but we were able to air it out to our satisfaction. For the reasonable price and great food, we would return to Ruby's Inn in the future.

We enjoyed the trip and had lots of fun. The pool and breakfast was great and got to create core memories while staying at the unique hotel. The hotel feels like a huge cabin and you are surrounded by so much fun things.

I loved the drive up aspect. I had a lot of computer equipment and other luggage and it was so easy to get to the room. It's been decades since I was at a motel with parking in front of the room. The rooms were high quality and comfortable from the moment I stepped inside.

I have stayed at Ruby's Inn every time I have visited the park. This is a complete village with a spacious hotel lobby and fireplace, a restaurant, fast food place, post office, gift shop, pool, hot tub, and rooms of course. You can book horseback riding trips in the lobby. There are rooms in the main hotel building where you check in. They are also located in rustic, log buildings. We stayed in a king-bed room in the Ponderosa building, which was an easy walk to the main building. Our room was large, larger than the king-bed rooms in other hotels where we've stayed. It not only had a couch, but it also had an armchair. We liked the double sinks, one in the shower and toilet room, and one outside of the bathroom. We took advantage of using the breakfast voucher for breakfast. Our voucher enabled us to self-serve at the buffet while the waiters brought beverages. I read a review that said the breakfast was just average, but after visiting many other hotels, I'd say it was a cut above others. There was a very good selection of whatever most people would associate with hot and cold breakfast foods. There's no reason to leave the buffet feeling hungry. There are hotels that don't serve breakfast at all, so we were quite happy with this amenity. The inn is just a short drive to the park. For Tesla owners, there are two charging stations next to the Ponderosa building. Our only problem with our room was the heating unit, which was hard to regulate. The thermostat was set at 68, but the room became too hot. We turned it down to 60, but it remained very warm.

Bathroom not completely clean. Carpets were filthy. Room had a funky smell. Noisy neighbors on both sides and above. Breakfast was ok...only average. Desk reception was less than helpful. Location is quit a drive but can't really change that. Parking lots and sidewalks need a really good cleaning. Outside door to many rooms need repainted.

This was hands down the best place to stay if you are visiting Bryce Canyon. We were surprised at how beautiful the Park was in winter. Crowds were low so our experience was awesome and very enjoyable. We also visited Escalante while in the area. Loved our experience at the hotel!

We stayed at the legendary Ruby's Inn property during our March 2022 visit to Bryce National Park. The location is right outside the park. We were delighted with the amenities available for a reasonable price(below $100). I realize we visited during the off season. We were quite cozy in our room and enjoyed a hearty breakfast. The shopping experience in their store was fun as well.

Great hotel, service, staff, location. Breakfast can be improved.. would have loved to use the pool and spa, but didn't use it due to corona. But the pool area looked very cool. Bread and waffle should have been there.

Plenty of clean rooms, all kinds of items to shop for, and amazing food served with expert customer service. Even had an Old Time Photo taken while there! Highly recommended! Great location; by Bryce Canyon which has gorgeous views.

I stayed on a Saturday and Sunday night which happened to be President's Day weekend (not intentional, it was just in the middle of my trip). Another reviewer mentioned that if you want a room in the main building (with gift shop, pool, restaurant) you have to book directly on their site. If you use a third party site like Expedia (which I usually do), you will be placed in one of the outer disconnected buildings. So I booked into the main building which was a mistake. I didn't know President's Day weekend is their annual winter festival. The main building rooms all overlook the pool. Even though it is glassed in, it is surrounded on the outside by tables and chairs and these were full at all times with people talking and playing games and the noise from so many people was horrendous. Kids were running down the hall and slamming doors constantly. Also the front half of my two queen room was dark since there was no light in the entry hall and no light over the first bed and no ceiling light. The alarm clock was also placed on the desk, far out of reach of the bed (which made it useless if you need the alarm). I arrived at 2pm and was told I could not check in before 4pm. The only positive thing I have to say is there was a refrigerator and microwave and coffee maker, plus a general store with small grocery store (which I used since the restaurant has a very poor selection). If I had stayed in an outer building or stayed on a less busy time I might rate it better. But I can only base my review on what I experienced, which is one of the worst hotel stays of my life. I would never stay here again.

This was our second stay at this hotel. Close to Bryce Canyon entrance, Great Winter rates, clean and comfortable room, free full breakfast buffet each morning, friendly helpful staff. Highly recommend!

Less than 10 minutes from the National Park. Our room was spacious and comfortable after a days hike in Bryce. Steak house and diner on site. Breakfast had a good selection. The only downfall was that the sofa was covered with pet hair. Would stay here again.

Last minute getaway and check in to this hotel, greeted with a smile and was lovely. Turned out perfect for just one night. Kids had the pool to them self, everything was so convenientand easy at this hotel, the general store was nice to have! Diner was great to eat at, waitresses were darling, breakfast buffet was good and easy, felt clean and were thankful for that. Overall Obviously not the most up to date or super nice but we'll definitely come back.

Complained to the staff that the room above us was extra loud until 1am but we have not heard back from mgmt yet. We were traveling with our dog for 3 weeks and this hotel stay was the only night we had an issue.

I didnt expect Rubys inn to be so welcoming but thats what it was. We felt like home as we stayed for salt con. The staff were the nicest ever. Loved it. We will be back to visit the canyon next time.

Our stay at Ruby's Inn was great! We encountered an issue with the heater in our room. The maintenance team quickly determined the issue because the repairs would take some time we were assigned a new room. The room was clean and comfortable. We enjoyed a relaxing tasty steak dinner. The steak was tender and cooked to perfection. The next morning the breakfast was hot and the server was attentive. We enjoyed our stay.

Located right on the boundary of the Park, Rubys Inn makes the Park vacation convenient, little or no extra driving. The hearty breakfast let us start our day well-fueled, and the hot tub helped us relax our well-exercised muscles at the end of the day. Room was clean, quiet and comfortable. Personable staff, and helpful information desk.

My friend and I came to stay at Ruby's Inn during the New Year holiday. It was awesome to be so close to Bryce Canyon, especially because it was snowing and we needed to warm up after hiking. The staff was friendly, my room was clean, beds were comfortable, and a breakfast buffet was included with my stay! I would definitely stay here again!

People are extremely friendly and the prices are right. The rooms are motel style, old and dated but clean. Breakfast buffet was good. Dinner buffet not my favorite. You could go hungry if you dont like dark meat and stew. Salad bar very typical selections but fresh and a good solution to the other offerings. Ice cream bar is a kid favorite

They did not honor the price I got rom third party "Priceline." They gave me the discounted price day 1 then charge the regular price on day 2 and 3. Only hotel I booked from Priceline where you pay after check out. I guess it was to mislead customers. And when you ask the front desk, no valid answer so it was frustrating and I just paid the price and get out of there.

This was not our first time at the motel and it once again met all our expectations. It's a great location near Bryce Canyon with lots of great features. The breakfast was very good and the service by all the staff was friendly and kind. Bryce Canyon is one of favorite location in the winter and we always stay at Ruby's Inn.

We arrived during a winter storm with strong gusting winds and temperatures in the high teens. We were welcomed by friendly staff at the front desk and had a speedy fast check-in. The lodge and our room was clean, warm and cozy. A friendly place to stay with views of the frozen lake and snow flocked pines. We snowshoed around the canyon rim and LOVED our experience. We look forward to staying with you again soon.

Nice hotel with lots of room. I had a lake view room which would be really pretty if not for being frozen. Room was nice, clean and had a tub so bonus for me. Don't be afraid of a second floor as there is an elevator. Check in/out was fast. Indoor pool looked great but too many kids for my taste. Hot tub was out of service so bummer there!

Rustic historical lodge. We were there in the off season so we had no crowds, great breakfast & very accommodating staff. It sits on the edge of Bryce Canyon National Park, so we had easy entry & exit every day.

Room was super clean. Breakfast buffet was great too. Very close to the entrance to Arches National Park. Did not have a good sleep due to sinking bed and malfunctioning heater. We wished staff who worked in the dining area would wear masks during this pandemic.

Good: -Location -Amenities: Gift shop, laundromat, restaurant and pizza place next door - Nice lounge area with fireplace -Breakfast is included and had decent options for my family. I stuck with home fries, fruits and oatmeal since I am a vegan -The restaurant offered dinner buffet with dessert as well that seemed to be a big hit with meat eaters. We went in for just a drink and apps and the place was packed with families who were all buffet customers. Not so good: -Inexperienced front desk staff. There is one lady at the desk who is a local and knows it all! The rest of the crew can help you check in and out but good luck asking them about the town or recommendations on anything close by. They are not rude but just not equipped to be helpful. -The rooms are really run down and musty. The bathroom light was so dim that we moved a lamp from the room to get more light. -The carpets were dirty. We took off our socks and walked barefoot. Our feet tracked dirt into the bathtub :-/ -As with any motel- noise travels and there will be noise!

There are two Best Western Plus hotels in Bryce Canyon - Ruby's Inn and the Grand Hotel. They are located right across the street from each other. Try to stay at the Grand Hotel if you can. It's newer. Like a Hampton Inn or Fairfield Inn. Ruby's is older and has a layout that is typical with 1970's hotels - e.g. the door to your room is from the outside instead of a center hall. Think Motel 6. Needs some TLC.

I liked Ruby's. I stayed there during "off-season". The Hotel is huge...not sure how many rooms...but several separate buildings. What I really liked is the proximity to Bryce Canyon National Park (2 miles to the entrance) and the professional management. I'm sure this place can get very busy...but I received very efficient service at the front desk and at the restaurant. The room was nothing great...but served my purpose. Good cable and internet.

Great location to enter Bryce National Park. The hotel has accommodations for all sizes of family and has a wide variety of restaurants, shops to purchase items, things to rent for your visit to the park, and the friendliest people to set you up for your stay. Its the only game in town.

Have been coming here for years. It's really the only choice in winter and summer the closest to the park. Syret family owns everything which is a monopoly of sorts, BUT they seem to keep improving the hotel and attractions each time we visit, so kudos to them on that

This hotel is in the best location for visiting the park. Good breakfast buffet included. Hot tub and pool were inside and convenient to use. The room was good, however it did smell like cigarette smoke.

We stayed here two nights and it was perfect. It was off season (November). This property had good accommodations, clean room, restaurant, grocery store, gift store. Staff was helpful, mostly friendly.

Requested a 40 min early check in which was declined as Ruby's was at full capacity the night before which was not true as I looked into staying at Ruby's the night before. Then I watched the front desk agents (including the agent I spoke to) check in multiple parties after me while I walked through the lobby while waiting for my room. At that point, it made me feel pretty unwelcome and if she had an issue with my ethnicity. Housekeeping knocked on my door multiple times in the morning even though check out isn't until 11am. The third time housekeeping knocked, it was only 8am. I answered but I guess they didn't hear because all of a sudden there was a man trying to open my door but I had the swing bar down. I'm not sure why housekeeping wouldn't have a list of who has checked out and why they would rush their guests starting at 7am by knocking on doors every 30 minutes when check out is at 11am. Also really disturbed by the fact that some random male was able to open my door and peer in while I'm still laying in bed. He was most likely a housekeeper but I don't think housekeeping wears uniforms and he was wearing a baseball cap backwards. Not exactly who you assume to be a housekeeper when you wake up to someone trying to get into your room when it's dark (curtains were closed). The whole experience at Ruby's Inn with the front desk agent who was clearly lying so she wouldn't have to check me in and the housekeeping situation is enough to make me never recommend this place to anyone.

I don't expect great service for this budget hotel but this hotel is too bad. Night time stuff is very rude. She complain that she have to work alone for night, but it is not customer's business. Workers don't wear mask under COVID19 era. (I stayed 5hotels for this travel. This is only one hotel where workers don't wear it)

We stayed at rubys inn at the Bryce Canyon. The check in line was very short and the stuff very helpful and quick with the check in. Our room was a little bit further away so we had to drive with the car (500m). Over all room was clean, breakfast was good but the restaurant was rather expensive

This was a great place to stay. Clean, convenient, provides extra shops right on site, individual entrances, very cute appearance of the buildings and the lobby, kind staff and more. We stayed just one night, as we were just stopping along the way of our travels, but we will be back for an extended stay for sure.

Best Best Western!!! This place was so close to the National Park it was very convenient!!!!!!!! Love the decor and staff! Would highly recommend for all family types! Activities all year round! Would love to bring grandkids here!!

Great place for a conference with friends. Very accommodating and Pleasant staff. Love the adjacent gift shop too. I was worried about being cold in my room as this is fall and at high elevation, but the room stayed very warm and cozy at all times.

This hotel was clean with large western motif rooms and a fantastic, full breakfast included. It was very close to Bryce Canyon which was absolutely awesome. General store on property was very big and fun to shop. I highly recommend this hotel. Great value!

We wanted something fairly close to Bryce National Park and found this hotel online. Was surprised by the size of the facility. Loved the historical atmosphere, large gift shops and very tasty items at the restaurant. Staff was very helpful. Our room was clean and comfortable.

Traveling the west in a camper van, we decided to see if there was any availability here. Great value for the location and the stay. Very close to Bryce and a nice place to stay at the end of a long day at the park.

We highly recommend Ruby's Inn Best Western Hotel. It is an amazing establishment. We loved how it had everything needed available to their guest. We went in the fall, soon after the tourist season, and we loved having so much to do and see without all of the crowds. WE WERE VERY SATISFIED. WE FELT IT WAS VERY AFFORDABLE, CONSIDERING EVERYTHING THEY PROVIDED FOR US.

We had to wait 4 hours to be checked in (from around 17hr to 21hr) as their "system was down". They gave us lunch voucher so we could eat dinner while waiting but the "small" restaurant was full and we couldnt be seated. Emoyees seems to not care at all and were absolutly lacking leadership. The free breakfast is a joke as you cannot be seated either unless you get there right when it opens. If you end up there anyway, watch out for employees trying to charge ypu gratuity (tips) or donation without even asking you. Top of the line, they are so sure they'll get customers due to their location that they dont give a #$% about them anymore.

This hotel is look all natural designed, all wood on wall, the interior includes refrigerator and microwave, armchair, coffee maker, the bathroom is separated. There are two sinks in the room, one in the bathroom and one outside, the bedside tables have electrical outlets for phone charge .

The best hotel on our two-week trip visiting Utah's MIghty Five national parks? Definitely Best Western Plus Zion Canyon Inn & Suites (see my review, "A Plus with plusses"). So why not stay at Best Western Plus Ruby's Inn near Bryce Canyon National Park? Because all Plusses are not equal, that's why. Ruby's Inn has been around more than 100 years. I mean it was there when Bryce Canyon City was actually called "Ruby's Inn." And it's basically taken over the town: Ruby's Inn has a hotel, a restaurant (see my review, "Not our first choice"), a conference center, an RV park/campground, a country store, a live country music show, a shopping center and on and on and on. What it doesn't have is modern, comfortable facilities. It all feels just a little bit "Branson, Mo., gone seedy." We stayed at Ruby's Inn because Best Western Plus Bryce Canyon Grand Hotel, just one-third of a mile away, was fully booked. It's rated #1 hotel in Bryce on Trip Advisor, and I have to believe it would be the better choice.

The 2 hours we had to wait to check in due to computer problems was frustrating after a very long drive. The “compensation” offered for this was in form of vouchers for the buffet. Not only was the buffet a two-hour wait, but we were not able to use it anyway since we were traveling with a pet and had no room. When I asked if I could get a “takeout box” for my wife and I to eat while waiting in the car, I was told that wasn't an acceptable option with the voucher. I ended up buying overpriced sandwiches and such from the hotel store and we ate in the cold car until the room keys were available. The room was okay, but not comparable with the other hotels we stayed in at comparable price ranges. Not a pleasant experience traveling. I would recommend staying elsewhere when in town.

Greatly enjoyed our stay. Room had microwave and frig which we always look for when making reservations. TV was great with a lot of good cable channels. The indoor pool and hot tub were close by. FREE morning buffet was a very special, special, special benefit. Looked forward to it every day. Parking was free and close by. Enjoyed the restaurant two of the four nights we were there. The free Bryce shuttle stopped right in front of Ruby's. That was nice. Another night we were at the Ebenezer's Western show with dinner. Very good. Ruby's is a must if you can get a reservation when going to Bryce and the area. Spent an afternoon at Kodachrome State Park. Easy driving distance.

The rooms were clean and comfortable. Somewhat dated. Rooms are accessed via exterior doors but we felt safe. There is some noise from adjacent rooms and particularly from the room above. If staying here, I would recommend requesting a top floor room for a quieter stay. Conveniently located to Bryce Canyon National Park and appreciated the complimentary breakfast buffet.

One night here to visit Bryce Canyon National Park. Best to stay near entrance. There are two other hotels nearby that I did not look into. This is a huge complex with several hundred rooms. We were on 2nd floor of two story building with no elevator. Not a problem for us but might be for others. Older facility & room but met our needs. Included breakfast was buffet of same basic foods as at other mid-priced hotels, just more of it. (although pancakes looked like rubber(

Love the location it's right by the entrance of Bryce so we didn't have to drive far. The room is large .The breakfast buffet was good and a plus since it was included in our reservation .It is also great that there is general store and a restaurant on site. We love the decor in the lobby . Ruby's Inn is highly recommended.

Conveniently located close to Bryce Canyon National Park. Very good breakfast and dinner buffets (breakfast included with room rate) with an optional paper bag grab & go alternative for breakfast. Attentive staff throughout hotel at check-in and travel desks, in dining room, in guest room (for a maintenance problem we experienced with our door), and in coin laundromat, which had plenty of machines and was kept very clean.

Ruby's Inn is a small world campus, has diverse friendly staff, mostly clean rooms, no HBO, great fitness center. It is definitely one of the better run hotels in Bryce Canyon City, a bit pricey grocery store, nice gift shop. The breakfast buffet is a nice feature offering fruit and cottage cheese as options in addition to the standard eggs and sausage. I hope travelers will remember to tip the serving staff as tip is not included in the meal ticket and they are friendly and professional staff.

My wife and I spent two nights at Ruby's. We had stayed there in 1984 when it as great, and again around 2001, still pretty nice. They have let things slip pretty badly since then. Some lowlights: At check-in, it took longer than it should to have the desk clerk call us over (the line was very short). Worse than that, he gave us a room on the second floor. We did not realize there were no elevators (we stayed on the ground floor the first two times). Well, I have bad knees and my balance is not that good, and we had some fairly heavy luggage. I explained all this to the desk clerk, who looked at me as if I were really bothering him, and said all the ground floor rooms were booked solid (this was the start of off-season). When I said we were upset he became surly and grinned sarcastically and then and glared at me. So we dragged our luggage upstairs (the stairs were OUTSIDE and somehwhat steep with spaces in between each step and made of metal). The food for dinner was very good, and we were served promptly. Our wait staff was friendly and we tipped accordingly. Breakfast was awful, with no line contol and basically just eggs of one style, sausage and bisciuts. No bacon or other offerings (well some terrible looking pancakes). They have gotten way more commercial, and now have added a tour service beauro, a country and western dinner show, etc.. From what we observed, the owners (BW or whomever) now own almost all of Bryce Canyon City. The room rate was obscene for what we got, around $ 260 per night! The room was older and although a decent size, there was nothing special about it. Their gift shop has dramatically increased in size, prices seemed okay. Upon check-out we were summarily disimssed without as much as a smile or a thank you for choosing that property. They are closest to Bryce Canyon National Park (a wonder) and so they will always have built in clientele, and we feel they are now resting on their laurels. We will not be coming back there.

Horrible customer service. The light in our bathroom did not work. The front desk sent someone from maintenance who apparently couldn't fix it. Evan the "night supervisor" at the front desk said that they wouldn't be able to fix it until the next day after we check out, and if we needed to use the bathroom or take a shower at night or in the morning, that we should try to move a lamp into the bathroom. As if he was doing us a favor, he offered us $5 off the night's rate. He then proceeded to hang up on me. Someone needs to teach Evan and Best Western Plus Ruby's Inn better customer service.

We were on the second floor of the hotel. Similar to a Motel with outside walkway and stairs. Room was clean, bed comfortable and relatively spacious although a bit dated with very old microwave. It was nice to have a refrigerator in the room and 2 sinks. The breakfast bar had a good variety and tasted fresh and the hot food was hot. It can get busy with a line but we went early and did not have to wait. It is very convenient for visiting Bryce canyon.

This is a wonderful place to stay if you are going to visit Bryce Canyon national Park. The rooms are nice and clean they have an indoor pool and Jacuzzi and a wonderful huge general store with huge amount of inventory.

Well- I won't be staying at a "WORST" Western again anytime soon. This hotel should be pulled from the "Best" western network. Breakfast is a joke- either do it or don't but don't make people wait in line to be seated. At 7:15 the line was at least 20 people long. The room was "Super noisy" and the carpet was sticky- unclean. The beds were worn out and the shower was disgusting and needs to be replaced. The carpet should be replaced on the main level with tile. The whole room needs to be gutted. Zero stars DO NOT RECOMMEND!

We booked a room with 2 queen beds for 2 nights and were assigned to the Lakeview building. (The lake is a muddy pond, but that was the least of the problems.) The room was small, dark, had an odd odor, and worn, dingy carpet. There were no USB outlets, few electrical outlets, and no luggage racks. The overall appearance was grim. The room was so small that there was not space for us to leave open two suitcases and our carry on. The front desk said that they did not have luggage racks and for us to use a footstool, but that still did not give us enough surface to place our luggage off the floor. Of serious concern was the fact that the internet security service that we use for our phones, computers, and tablets would not allow us to connect to the hotel network through our VPN because the hotel network lacked proper security. The risk of getting hacked was not worth the risk of forcing an internet connection. As for the restaurant, masks were not required to enter. The buffet in the restaurant was poor--sticky handles on the serving spoons, few vegetables, high carbs, and poor quality food. Think mess hall. A very unappetizing place to eat. We checked out before we spent the night, and were able to snag accommodations across the street at the Best Western Plus Grand Hotel which was terrific. It is puzzling how Best Western Plus allows Ruby's to qualify for their upgraded designation of lodging. Other Best Western Plus hotels we have stayed in were great--nothing like Ruby's. This was by far the worst hotel we booked during our trip to the 5 Utah National parks. I cannot remember ever leaving a negative hotel review before, but I hope that this will keep someone else from repeating our mistake in booking accommodations here. My advice is to go to the Best Western Plus Grand Hotel across the street., or try to stay in the Lodge in the National Park.

When you consider that Ruby's owns the town it really is decent place to stay. Okay, the rooms are well used, but that's because they are. This place was full on a weekday in late September so I'm sure it's full most of the time. That makes remodeling a problem. The room we had was a double queen in the main building which was roomy and convenient to the restaurant and store. The included breakfast was good, and the service was excellent. In fact all the folks that work here were friendly and helpful. Lots of parking and a Park shuttle stop right outside. When you consider your limited options in this town, this one is as good as any.

Great location with shuttle pickup in front of building, which was very nice and convenient. They have put a lot of money and attention into their main building (lobby, stores, restaurant, stores, etc), but have neglected other buildings they are housing guests in. Building we stayed in (Ponderosa) is likely one of their original buildings and should probably be torn down or seriously remodeled. Very dated, worn and very noisy as it is closest to the road. Same holds true for the Aspen Lodge. Would not recommend these buildings. I think any of the other buildings would be fine (Main lodge, Elk/Deer/Antelope lodges). Included in the price of the room was breakfast, which was nice. Ruby's pretty much has a monopoly of the area so your lodging choices are pretty limited. Noticeably missing was a pizza parlor (independent third party I would suggest). My wife and I were looking for a pizza joint but none to be found in the immediate area.

There is not one good thing to say about this dismal, poorly run establishment. I only wish I could rate in the negative numbers, because even a terrible rating of 1 is too good for this hotel. The staff was unqualified, they did not follow any of the approved Covid guidelines while refusing to clean any of the rooms because of Covid.

This place is a dump. Reeks of cigarettes. Uncomfortable beds. I would never, ever choose to stay here. Sadly, the good places were booked, so this is where we wound up. I will never, ever come back and I would advise you to stay away too.

Recently stayed two nights while visiting Bryce. This is a hugely glorified motel but has all the location, services and price you need for a decent stay. Checkin was easy. Lobby was super busy as it looks like a lot of groups stay here. Room was a large typical motel room. Two sinks were nice. Fairly clean. Out television volume didn't work and they sent someone out right away to fix it. The four Tesla chargers were a bit crowded so beware you will probably need to hunt one down at night time. Breakfast buffet got very crowded amd frenzied at about 8 am so go early. Basic food with scrambled eggs, sausage, potatoes, pancakes/French toast (alternated), oatmeal, biscuits and two types of gravies, yogurt, canned fruit, fresh apples and oranges, several cereals, coffee and juices. It was fine. We even made some sausage and egg sandwiches for lunches during the hikes we did. Go early (well before 8) before the entrance line becomes horrendous. The complex consists of many motel like buildings with euphemistic names like lakeview (next to a swampy looking pond). Many conveniences like laundry, huge general store, pool, excessive parking availability. Overall a basic overgrown motel complex with a great location and decent prices comparatively to the area.

Wish I had seen the bad reviews before we booked. The room we were assigned was not in the main lodge, but was in one of the many other buildings on the grounds. I was just a motel type room. Some of the building don't have elevators so if you are on the second floor, prepare to drag your suitcases up. Our major concern was the dirty floors. Our feet were very dirty and it just gives you a feeling that the whole room is not clean. Breakfast buffet was OK, but you must get there early or wait in a very long line. I would not stay there again. There are other hotels close by, so I suggest you check them out. Good luck.

Bathroom floor was not clean, shower curtain was disgusting but they did replace it. Even though they were not providing daily cleaning due to covid they would not allow us to take our included breakfast buffet in a carry out container and instead we had to take a substitute bagged breakfast which was terrible. We didn't even pick up the bag breakfast after the 1st day it was so bad. Not having the included breakfast greatly diminished the value of the pricing and the stay.

This is not your ordinary hotel experience. Ruby's is a very large tourist attraction with many gift shops, a general store with food, jewelry, sporting goods & clothing, There's an art store with prints of Bryce Canyon and a quasi Native American artifacts store. A cowboy boots and cigarette store. And, many more. The whole town, practically, is Ruby's. Because of all the attractions, the hotel is packed and there is no mask requirement. The dining room is also packed with long lines waiting to be seated and no mask or physical distancing requirement. The rooms in the main lodge are older but decent -- though could be cleaner. The at the front desk workers are very helpful and friendly. It's close to Bryce Canyon National Park.

Filthy hotel rooms. Bugs on pillows. DO NOT STAY HERE!! We stayed here for 1 night following a full day of hiking in Bryce Canyon. If the other hotels in the area were not sold out, we would have left immediately! Completely overpriced for the conditions of the room.

room was visibly dirty, carpet had not been vacuumed, sheets were wrinkled and did not appear to have been changed between quests. Bathroom floor had toe nail clippings and other debris from previous occupant(s)

We paid for 'Lake View' and were originally given a room on the first level with a view of the parking lot. The keys didn't work anyway so back we went to get another room. This room is acceptable and may have had some remodeling - bathroom area large. When we arrive back from dinner, our keys don't work AGAIN. Front desk said they were sending Maintenance over but they never showed up. We opted for a la carte dinner vs the buffet which did not look appetizing at all - maybe better in non-Covid times.

Avoid! Rooms are old. Bathroom was dingy. The hanging ceiling frames were rusty. The lighting was dull to hide missing groat and stains on walls. Fan was full of dust. Windows were dirty. This would be exceptable if I paid $100.00 not $230.00

I've stayed at newer BW Plus's which were surprisingly decent. Ruby's isn't one of them. 1. Older 1970s era hotel. There is no center hallway; doors to each room are located on the outside. That may not sound like a big deal, but the door is exposed to the elements and it makes the room quite truck-stopish. Think Motel 6. 2. Bathrooms are just gross. Beyond gross. Cheap plastic tub surrounds that creak and groan while taking a shower. Fixtures that are shot and overdue for replacement. Dirty with mold and grime everywhere. The grout on the floor had a mottled color....it was hard to tell if the grout was lighter in color peeking here and there through the dark grime coating, or the other way around. Either way, the bathroom was disgusting. 3. Dated rooms. Sure they photograph well on Ruby's website, but in person yikes. Mattress was terribly uncomfortable and felt well worn. The pillows are 18" square like the size you have on your couch. Seriously. What marketing genius at BW came up with that? They aren't bed pillows, not even close. Carpeting was filthy. Furniture was sparse and beat up (you get one small night stand for two queen beds). Rooms are cramped. Bedsheets gave my spouse a rash. 4. Poor / nonexistent internet. OK, no one goes to a national park to stay connected, quite the opposite, but people still want to check the park website, shuttle service, hiking trails, where to eat, and maybe send a quick email. We could only connect to Ruby's WiFi once over two days but got kicked off 15 seconds later. And if you're thinking you'll bypass Ruby's WiFi and just go cellular the whole area is still only 3G. 5. Idiotic breakfast service. The "mess hall" for breakfast is way undersized for the number of rooms. Ruby's has something like 400 rooms. The only way to get breakfast is to eat inside the restaurant (more on that in a minute) but the wait line extended across the lobby and through the gift shop! No other hotel chain has this problem, not even close. Customers want to get to the park, not stand in line waiting to be seated for breakfast. 6. No coffee. There are 4 ways to get coffee, only one of which worked for us when we were there. One, wait in line forever to be seated for breakfast. Pass. Two, use the in-room coffee maker that is aged and grimy (although it is single serve but still old and dirty). Pass. Three, buy coffee from the "7 Eleven / Sinclair" style dispenser inside Ruby's grocery store although it was totally tapped dry with frustrated customers standing around during our visit. Pass. Four, buy iced Starbucks from Ruby's grocery store, which is what we did. Here's an idea: How about lining up 15 coffee pots in a row in the lobby and keep them full like every hotel chain in the U.S. does? Why is this so difficult? 7. Total Disregard for COVID. Unlike the town of Springdale (Zion National Park) or the village at the Grand Canyon, Bryce Canyon City and Ruby's could care less about the pandemic. The whole town and hotel (Ruby's IS the town) are obviously anti-mask and the place is a petri-dish. I saw only two employees wear a mask over two days, and about as many customers. And the only way to get breakfast is to be seated inside a cramped undersized restaurant. Regardless of one's --- or even Ruby's Inn's -- political views, being inconsiderate of others during a pandemic isn't a compelling human virtue and just plain foolish for a vacation hotel. To be clear, the national park itself strictly follows mask mandates but outside the park the towns of Bryce Canyon City and Tropic are a hot mess. Is this really how you want to spend your hard-earned vacation dollars? Is this really where you want to spend your few precious days off on vacation? We couldn't get out of Ruby's fast enough. But we would visit Bryce Canyon National Park again in a nanosecond. Tremendous national park. My strong recommendation is to stay in the park at The Lodge in Bryce Canyon or the Buffalo Sage Bed and Breakfast.

We had a very good experience at this location. When I told them my husband was handicapped, we were given a huge accessible room with a great handicapped shower. Our room was clean, quiet and close to the pool. We enjoyed swimming in the uncrowded pool that was at the perfect temperature. The hotel is very convenient to the park.

It is at best location just outside the National Park and the service at the restaurant is excellence. The front desk check in was a bit slow when there is a line only two persons behind the counter. The breakfast is country style and you can be filled up before the hiking for the day.

Hotel is minutes from the park by car and the shuttle picks up at this property. The food was very good both off the menu and buffet. Highly recommend the pork chop off the menu. The store has everything you might need including cute souvenirs. The laundry was nice but the dryer we used was loud(but got the job done)

The property is nice and all the employees were very nice, but the smell in the room was so bad that it just about made us sick. It smelled like a room that had been shut up for years with dust gathering. I NEVER complain, but I went to the front desk and asked for something to alleviate the odor. They did run an ionizer for an hour, but it smelled worse after that. I would not go back just for the room smell. We were there for four days and I felt like our clothes reeked of that odor. Everything else was great.

This hotel is fine, staff is nice, and store well maintained. However this facilities made me feel like it was 1985. Everything was very outdated and the food served reminded me of the canned food my grandma servers

We stayed over the July 4 weekend. Our room was clean and well-kept. The facilities were very nice. The pool was clean. The restaurant was nice - our only "complaint" was that their "vegetable" dish was a plate of chopped boiled potatoes and tiny smattering of carrot and cabbage.

I loved the homeyness of this property. If felt as if I was at summer camp or a Conference/Retreat. It has a great gift shop/grocery area and the property is beautiful to walk around. Breakfast was a perfect start to the day!

Very close to Bryce Canyon NP. I liked everything about the park. My only issue (and it is minor) was that the water pressure to my RV was not good which made taking a shower not great. Although the site was small - I couldn't use my awning 0it was quiet and shady.

Close to Bryce Canyon. We had a double bed room on second floor. Doors open to parking lot. Second floor no elevator if that's a problem Old rooms. Could use a lot of love and update. General store, restaurant and tours available on grounds. Free breakfast is a buffet. Would rather have service in covid times. Gloves were out to use but we were the only ones using.

The proximity to Bryce Canyon can't be beat. The hotel is pleasant and inviting for what it is: a large complex catering to tour groups as well as individual travelers. Ambience is kitschy "Old West," but amusing. The fitness room was a big plus for me -- spacious and well-equipped. Food at restaurant is mainstream and crowd-pleasing if not exactly fine dining. Although I would have preferred something a little bit more sophisticated, I don't think there are lots of options in this area, and if so, then this choice is just fine for travelers who want to explore Bryce Canyon.

There is one very good reason to stay at Ruby's: location. It is the most convenient place to stay outside the gates of Bryce Canyon National Park and you can dine right on the property. The rooms are tired and a bit dreary and the toilet was exceptionally and long to flush. But this was reflected in the price. Ruby's would be a good value if it were not for one thing: absolutely the worst COVID protocols of any place we have stayed since the pandemic began - and we have stayed at many. We saw nobody on staff, including front desk and restaurant, wearing a mask and no reference to vaccination status or even a mild encouragement of mask wearing for guests. If you believe that this practice risks your health and the health of their staff, pick another place to stay. The author of this review had over twenty five years senior management experience in the resort industry. We would never stay here again despite the price and location.

This was the best riding trip I have ever taken The accommodations food horses trails were fantastic The wranglers made our trip Kévin Whitney ginger and Brady were the best Rodeo was so much fun and exciting

Hotel is in convenient location to park. Does have shuttle that leaves from it. Room is your standard room and free breakfast was good. Room they gave us has a cracked window which makes me wonder if the workers/managers actually check the room.

I enjoyed staying at Ruby's Inn. It was clean and well maintained. Great amenities including excellent WIFI. It was close to the points of interest I came to visit and offered several options for activities. The food was great and the service was excellent too.

Ruby has a monopoly on this "town" right outside of Bryce Canyon. This hotel is awful and there's no motivation for them to fix it. It was by far the worst place we stayed on our two week trip to national parks out west. The family owns the land and won't allow a real hotel to move in. Because if they did, Ruby's would be out of business quickly. This isn't a real Best Western. It's a property associated with Best Western. The rooms are in wood two story buildings. At first you might think they are cement with wood decor in order to fit the area, but, they are fully wood. They have one front window which faces the parking spots. All night, headlights and car motors, slamming doors and loud families arriving late to the hotel "feel" like they are in your room. We stayed on the bottom floor, and every single step the people above us made resulted in a two second creek. The people weren't doing anything wrong or "bad"..just walking around their room, but it was awful. I really can't stress this enough. This combined with the rhythmic banging we and our teens listened too was just gross. The next thing to know is that the restaurant is awful, even for the "free" breakfast. Just awful. Its cavernous and winding and the management is waaaaay out of date with what people really want. You just can't go in and grab a coffee....that's impossible I learned. You have to be seated in the bowels of this warm, moist, ugly restaurant, and then a waitress comes to get you your coffee, then the buffet is crowded with people. We left and asked for "just a coffee" at the front reception. They made us sit there for 10 minutes then took out a tiny styrofoam cup and offered coffee. Meanwhile, they have a grocery store right next door, with the typical paper coffee cup and top, but they make a point to be as cheap as possible...and give you a tiny chemically cup so you'll have to go next door. In the end, we just got out of this town as soon as possible. It was just a gross, completely out of touch place. They nickel and dime at every turn and have done NOTHING to make the place nicer.

After leaving Zion we made a wrong turn that was delightful.. Tired and hungry we saw Ruby Inn. Went in for food and loved the place and staff. Went up to the desk and yes they had a room for the 4 of us. My 12 year old granddaughter thought I was the best NANA in the world for the evening at least. Lost the reservation we had farther down the line and we were so pleased I didn't even look up the price I paid on the other side of Bryce. Would go back anytime I could and will definitely tell friends and family traveling that away about Ruby Inn.

There are several Lodges at Ruby's Inn. We stayed in the Ponderosa which was built in the 60's based on the popcorn ceilings. The floor was filthy. I walked across the room and stepped in the shower tub and could see foot tracks from the dirt in the carpet. The room was large and had all the amenities like a microwave, small fridge, and hairdryer. I did like that the bathroom had a small opening window. The lodge is only about a mile or less from the National Park. The included breakfast buffet was very good. Though you had to walk a good way to the main lodge to get it. Prices in the general store, restaurant, and for the hotel itself were outrageous. for value received. But, that seems to be common next to National Parks.

Very nice resort and family atmosphere just outside the park. The restaurant, gift/souvenir store, and events desk were impressive. The room was priced affordably but needs updating. Huge pool area. Good food. Restaurant is expensive for a family.

My overall experience was a good one at Best Western Plus Ruby's Inn, but I had an issue with the breakfast policies. I like to stay at hotels that have a free breakfast buffet, which Ruby's has. They give you a coupon that shows the number of guests in your party and that's how you get into the buffet. At other hotels, my husband will go to the buffet and bring me back food with NO issue - the hotels are fine with that, but Ruby's refused to allow him to do this even after he explained that I have special medical needs. The next day, my parents tried explaining and got nowhere. Because of my medical issues, I can't always physically make it to the buffet myself. I struggle to function in the mornings and need to make my medications with food. So my husband typically goes to breakfast early and brings me my food when I wake up. Not everyone is healthy and in my case I have restrictions, and I don't think I'm the only one. The hotel did provide him with a "to-go" bag for me, but it was very small and limited and so while my family had a hardy breakfast of eggs, waffles, and pancakes at the buffet, I had a granola bar from the to-go bag. My family then had to take time out of our schedule to find me something substantial to eat that I then had to pay for instead of having a free breakfast like everyone else. After explaining the situation and being told "no" every day, I'm not sure if there was anything I could do about the situation. Perhaps I should have spoken to a hotel manager, but there should be something in place for people with special needs. Otherwise, I really liked the hotel. I stayed in the motel area where you access your room from the outside in the Ponderosa Lodge section, which is very close to the main entrance. It's similar to other Best Westerns I've stayed at, but a little better quality (no motel room "smell"). Our rooms were on the 2nd floor, which you get to via stairs (I don't think there were elevators). The rooms were clean and spacious and came with a refrigerator and microwave, which is a major plus. Note - there were a lot of flies outside, so be sure to keep the door closed. Everywhere I went in that part of the state had a lots of flies, so it's not the hotel's fault. I've gotten good at luring flies out of my room and car. Anyhow, there's a sink inside the bathroom (with a toilet and tub shower), but no mirror. But there's another sink with a large countertop right outside the bathroom with a large mirror across and then a full-length mirror next to it. On the countertop was a small coffeemaker, coffee/tea/sugar, and ice bucket. The ice machine was right downstairs. We had a cooler with us, so we were able to fill it up and use it for the extra waters we had (you need lots of water for hiking nearby!). There was a large TV and in a corner was a small table, a comfy chair, and footrest. Shower's water pressure was great and we were able to take long hot showers, which are necessary after hiking all day at Bryce Canyon. There was no housekeeping service every day (I was there for 3 nights), which is fine by me, I don't need cleaning every day. I saw a housekeeper outside the room and asked her for some extra towels. Air conditioning and heat both worked fine (we used both because it's hot in the afternoons and cold there at night). There were no extra pillows and blankets. Our rooms had 2 Queen beds in them, each with 4 pillows on them (they are a little smaller than average pillows). Plenty of lamps/lighting, which was good. Oh, and the location is great, it's right near Bryce Canyon National Park and is located within Bryce Canyon City, which makes you feel like you've entered a Disney World type situation. I really liked that. Front desk workers were nice and the hotel itself has a great atmosphere and decor. The gift shop was huge and I found looks of cool stuff at great prices. Ruby's Inn is a place I would love to stay at again, but really the situation with the breakfast buffet would be my only reason for not staying there again. For someone with my special medical needs, having access to a real breakfast to eat in my room is important for my medical situation and makes the huge difference for me.

This was the 2nd year in a row that we visited Bryce Canyon and Ruby's Campground and Hotel. I'd choose it again in the future. The staff is always so friendly and quick to meet our needs. There are lots of great activities around to do, and for a family vacation spot, it's a great place to spend quality time together!

Extremely disappointed! We made our reservations back in April looking forward to a lovely trip to the Bryce Canyon National Park. The sites that were reserved for us were overgrown with weeds and littered with trash. Our corrals were all dirty and horse troughs were slimy and still had water left from the previous visitor! Unfortunately the rain came in and we had some torrential downpour‘s for two days. Our corrals became so muddy that there was not one dry space left for our horses to stand. The mud varied from 3 to 4 inches in all of the corrals in the facility. It is apparent that no maintenance as far as drainage has taken place. The problem could've easily been mitigated by channeling water away from or through the corrals. Manure from previous visitors has not been cleaned away from the corrals adding to the terrible fly problem. It is apparent that this facility has been extremely neglected. Not one time during our stay did anyone stop by to check in The residence on the property had several puppies and dogs in a kennel that was not adequate for the weather conditions. The puppies whined and cried all day and night long. Needless to say we will never stay here again and advice anyone considering this facility to think twice.

Friendly service, nice and clean, great spot for the family, bring a fishing pole! The breakfast buffet was good but I did find it somewhat hectic. The hotel itself has very pretty flowers all across the front making it look very nice! We enjoyed visiting with the lady at the jewelry counter who shared her travels and helped me find some earrings from stock that wasn't out yet. Very helpful!

This hotel was a big disappointment. We stayed for two nights and on the second day, my dog found a piece of candy on the floor by the bed and was chewing on it. It was chocolate, which is lethal to dogs, and was not left there by us. It was very obvious that the room had been not cleaned well before we checked in. Had the room been vacuumed, the candy would not have been on the floor. This would have been disgusting anytime, but the fact that this happened during Covid when hotels are supposed to be cleaning very thoroughly made us very disgusted. I went to the front desk and talked with the manager there. He was not apologetic at all and only offered us a slight discount on one of the nights and for us to change our room. We were leaving the next morning and did not want to endure that inconvenience. He was pretty rude and questioned the fact that we would stay in a dirty room. Then I emailed and called the hotel's general manager several times and he still has not gotten back to me. I am so baffled by the lack of customer service at this hotel and will never stay at a Best Western again. There are not many options in Bryce, but find another one and avoid this hotel

Just not a good hotel, and a terrible value. It's really the only game in town, so I imagine it's booked solid a lot of the summer. I think we paid around $380 for 2 nights, which makes me upset just thinking about. We left after one night because it was so bad. Started by having front desk tell us we were too early to check-in. I get that check-in time is 4, but we were there at 3 and this is really the first time I haven't been given a room at a hotel at 3PM, and I travel a lot for work. Finally got a room, and it smelled like musty cigarette smoke, and the carpet looked like it was from 1950. The shower was either freezing or scalding hot- you had about a cm to play with in between that range on the knob. We were on the bottom floor, and could hear everything above and beside us. We were there with our 2 young girls, and we ended up just leaving after one night to go to the comfort of a super-ordinary, 2-star hotel in Page, AZ which felt like a resort compared to this place. Gave one star because the people who worked in the general store and restaurant were nice, and because they had an EV Charger. Don't recommend staying here at all. Go to Tropic- great little town 10 minutes away, with an awesome coffee shop and good restaurants (idk bbq is really good)!

We chose Ruby's for the location, since it's a 5 minute drive to Bryce. The room was spacious with two king sized beds. There was a musty odor to the room but it looked clean. The big issue was we could hear the people above us walking around for hours. At first we thought they were stomping and had small children, but I think they were just walking around. It was so loud, we could not fall asleep and then it woke us up early in the morning. Request a room on the 2nd floor! Check-in was fast and everyone was friendly. The lobby had a charming, rustic feel and there's a restaurant and general store. We got takeout for dinner and unfortunately the food was not very good, but there aren't many options that are open past 8 pm. The breakfast buffet was complimentary to our stay, was also just okay. It was nice to have a warm breakfast before a day of hiking.

Not a lot of options on where to stay and we had stayed here years ago. We were anxious to return but were disappointed. The store has everything you need. There is an adequate restaurant. We were charged for an extra room and the front desk staff was rude when I questioned it. After we returned home I was finally able to get the room refunded by the manager.

Everything was made simple! Location is perfect to the Canyon. It's a village in its self. General store that had everything. All type of outdoor activities you book in lobby.Restaurant with many choices and breakfast with options. You truly don't need to drive anywhere. Win! Win!

Ruby's is pretty much the only option at Bryce, and the price reflects that. The breakfast buffet with hordes of unmasked guests and mediocre food made me uncomfortable. But I guess it's better than camping.

We tried 3 rooms looking for 1 that didn't smell. No luck, we put up with it. Additionally room was not clean, cheeto's crumbs on the floor. Would have given this a one by the young lady I dealt with was good.

The hotel was OK. It was big, but had a pipe leaking in the sink. They did fix it right away. The sheets had a stain on them and we asked for clean ones and rest delivered them in a timely manner to our room. Pool was nice and there was a really nice store in the hotel. The bathroom needs a towel bar. There was no place to hang your towels while taking a shower. The free breakfast was decent and it was very close to Bryce National Park entrance. Overall, the hotel could use some updating.

A top notch campground. Spaces are nice with lots of pinion pines for shade. The pool is fun but not big enough to swim laps. The staff is very friendly and accommodating. They even have a shuttle service to take you to places in town like restaurants and the rodeo. The park shuttle stops right in front of the campground and takes you into the park, stopping at the visitor center,lodge and various viewpoints. They have excellent bathrooms, showers and laundry room. You can see your neighbors, but the layout is very good. I can't say enough good things about the campground. Would definitely stay here again. We were thinking of staying inside the park, but their campgrounds have no electricity, and in this hot weather that is a real drawback. Staying at Ruby's with full hookups was definitely the right choice. And with the park shuttle stopping right at the front door it was just like staying in the park. Plus we had Ruby's shuttle into town. Whole heartedly recommend Ruby's @

Based on the reviews, we decided to stay at this property. However, the room was filthy, smelled horrible and there was what looked like fresh blood under my pillow. I can't express how bad this room smelled. Think a dozen teenage boys that just played 5 rounds of basketball. The "lakefront" was more like a dried out pond. The shower was either scalding hot or cold. I think in the future, if this is how it's going to be, we'll be RV'ing it. Not good. Never again!

I read the other reviews but assumed people were overreacting. Not the case, in fact, they were being generous. The first room we checked into wreaked of air freshener, they were trying to cover something up. I went to the front desk and the gentleman was very nice and said that somebody had probably smoked in the room. He immediately upgraded me to a room in the lodge. This room wreaked also, I can only describe it as a combination of wet dog and mold. I don't like to complain so I figured I'd just make the best of it. I went to sleep and woke up in the middle of the night with my lungs burning and my eyes watering. I spoke to The manager (Irina) at the front desk who was just so sweet. We tried two more rooms but the minute I walked in they smelled the same. They clearly have a systemic problem and it's not minor, it's a health hazard and they should be shut down. Irina was so helpful and arranged for a room across the street at the Best Western Bryce Canyon Grand (also owned by Ruby's... What don't they own here?). What a difference... Great hotel. If you're staying in Bryce, stay far away from Ruby's and choose the Grand.

The lobby was beautiful but the room needed upgrades badly, the smell of animals and or mold was in the 1st room and when we changed the room smelled just as bad. In that area you are kind of limited to where to stay so you really have no choice and that is why you get what you get.

The room was very musty, in addition to the thermostat on the wall didn't work at all. Only at the wall unit could it be operated. Additionally the TV had limited channel availability and was missing close to 10 channels that were supposed to be viewable according to the channel guide provided. Also could have done without the pile of trash and dirty linen left by housekeeping in front of my door all night.

We stayed here on our way to Bryce Canyon. The room smelled and the a/c was dirty. I liked the hot buffet breakfast. The beds were hard though. I liked the decor of the room, but since I have joint problems wouldn't stay because if the hard bed.

Kevin was an excellent trail guide. Very informed of area and trails. Horses were awesome and well-trained for terrain. Kevin also custom made the saddles and they were very comfortable. If you're looking for a great trail ride, ask for Kevin-you won't be disappointed.

Outstanding place to stay when hitting the big national parks in Utah. Just outside the entrance to Bryce Canyon NP, which allows you to not waste time traveling to and from the park. This staff paid attention to details which makes or breaks a stay

Friendly & helpful staff. Great place to vacation. Ruby's Inn gives you the Western Vibe and it is the gateway to Bryce Canyon National Park. Rodeo, Ebenezer's Barn and Concert were great. Can't go wrong by staying here.

The motel is located just outside the park entrance to Bryce Canyon. It is well lit and safe. The rooms are large and they were clean with plenty of fresh linens. The a/c worked well in the summer heat. The stay includes a breakfast buffet as well. Given what we paid for the room, it is an exceptional value for a family.

Great customer service. The room; however, or both rooms in our case, had a strong smell of urine. We reported the smell in our first room and were quickly moved to a second room. The smell was strong in both rooms. We were exhausted from traveling for 9 hours. So, in an effort to improve the situation, we had a new package of auto air fresheners that clipped to the a/c vents in our truck. We placed the air fresheners on the a/c vent in the room to be able to tolerate the smell in the room during our stay. We checked out as quickly as possible the next morning. The hotel was great in all other aspects.

Really enjoyed our stay at Ruby's inn. It has all you need in one location. There are food options (the included breakfast buffet is very good), shopping, activities (horse back riding, atvs), both hotel and rv lodging…. AND you're close to the park with an easy drive to trail heads. Would stay here again.

Great location and comfortable rooms…clean and convenient… great country store… restaurant menu and offerings are ho-hum.. breakfast was ok but buffet and not well replenished. Staff in general store were awesome. Will stay here again…but look for somewhere else to eat dinner…

Upon arrival at around 1 pm our rooms were not ready and we were given an empty pouch with our rooms numbers but no keys and asked to come back by 4 pm to get the keys. We sat by the indoor pool to relax and noticed staff working on cleaning the rooms that were assigned to us. By around 3 pm the staff left both rooms and a supervisor told us they were ready. By 3:30 we went to the front desk to ask for our keys but we were told the rooms were not ready. We told the agent that the rooms were indeed ready since we spoke to the staff cleaning them half hour ago. The agent told us that the rooms were not showing as ready in the system and that a supervisor will need to give notice. We told her that the supervisor is the one who told us the rooms were ready. The agent placed repeated calls to the supervisor but he did not ask. The manger came to the front desk and placed another call and told us our rooms were ready, as we already know. We were given our key cards and we headed to our rooms. To our surprise both doors were fully open and in one room were the supervisors, Victor and Natalia, sitting on a bench hugging and kissing. I yelled at them and order them to leave the room immediately, which they did. They moved to another room to “verify it was clean”. In the other room, the cleaning staff had returned and were sitting on the beds having lunch. Same thing, we ordered to leave the room and they did. We went to the front desk to report the incidents and we were offered to wait another half hour and get two different rooms. At this point we were so exhausted and disappointed that we decided just to stay in our original rooms. Better coordination next time, please. Victor and Natalia don't need to be fired, but they need to be separated to work in different shifts since they appear to be a couple and waste time in the rooms.

Well priced room on a large property that is closest to Bryce Canyon itself. Clean, has a convenient laundry, post office, gift shop, restaurant and kiosk where you can book a lot of activities if you want organized adventures. The hot breakfast buffet is ample so it made the room price quite reasonable for 3. Only criticism is that the pool is indoors and full of kids and families, so we decided to pass on that. We ate dinner at the property and I had the buffet there too, the salmon was great!! This is a very good place to overnight if going to Bryce Canyon.

We stayed at Rubys in for one night while we visited Bryce Canyon. We found a hotel staff to be incredibly helpful and polite. We also found the rooms to be adequate and clean. The hotel is convenient location to the park, in-house restaurant, pool, and general store made it an all in one package worth the money. The free buffet breakfast was beyond reasonable and everyone walked away for and happy. For those who complain about the dated rooms or noises, perhaps they should stay in the city and not venture out into the national parks system in the small towns that usually surround them, we didn't have one problem and would recommend to our dearest friends to stay here.

Loved this place. Good amenities and great location. However, we were on bottom floor and felt like we had elephants running races above us. Would only stay there again if on top floor. But all amenities were great.

There are only a few places to stay in area. Only a couple places to eat in area. Everything closes very early. RUBY'S is older, needs Updates beds, windows (remove ducktape), and beds. Very spread out. Lots of parking. Has market for when the takeout runs out of personal pizzas as 6p. Use the market! There IS an outdoor pool, just ask front desk for code.

We stayed here for two nights and it was a great place to stay. Breakfast was included, which was buffet style - so quick and easy. We ate dinner at Ruby's Inn too and that was convenient as well. There were many shops in walking distance and amenities such as laundry and grocery, which was very useful. A beautiful lake was behind our set of cabins. Rooms were clean. The pool was inside, which I wish it was outdoors. They do feature a rodeo and a dinner and country music show. We did not have the time to enjoy either of these, but a nice opportunity for guests.

Very nice rooms, our cabin was perfectly suited for our family of four with lots of room to spare. The access to Bryce was excellent and we loved the views form Ruby's. We would stay at this location again

Toliet too low and allways ran, shower temp hard to adjust Room and service good Little safety due to covid very few masks are worn and resturant can get crowded This was a problem for us since there is very few places to eat

Check in was quick and professional. They could add some towel bars in the bathroom. The rooms are average and very clean. The laundromat is centrally located. The indoor pool area has very little to almost no space between the pool and the walls so there is no place to not get splashed if you are not in the pool. We had a housekeeping request, and they were very quick to respond. The store is well equipped.

Very attractive and "Western" looking property from the outside. I beleive it is time to update the rooms (carpeting, bathrooms), other than that, the room was spacious and comfortable. Two King beds in a room was a first for us. The restaurant was "ok". Big crowds should be expected, especially in the morning...advice on that was given by the front desk on check in. We did wish the biscuits for breakfast would have been fresh, they were a bit dry on both mornings. Country gravy on top isn't the way I wish for my biscuits to be "not dry". There are few other choices this close to the entrance of Bryce...let me correct myself, there are no other choices. As you will probably learn, Ruby's was the first at Bryce Canyon, so the agreement when the National Park Service came in was to give Ruby's the land outside the entrance, much like Walt Disney World has. We also took the ATV tour...safe and highly recommended. Overall, we'd stay there again, just hope to see some investment in updating the interior of the property.

On a National Park trip, we had 10 of us in 5 rooms at Ruby's. Although, crowded, Check-in was easy, they were able to get us all together. The rooms worked perfectly for our needs - not fancy, but functional and it was quiet at night. We were back in the lodge by the lake. We've stayed here before and will stay again.

This hotel has so much character with its authentic atmosphere. Professional staff, great service, spotless and well maintained, general store with something for everyone. Great value. Excellent option for visiting Bryce Canyon.

Our room smelled of dirty wet dog. The room was very dusty. Toilet was yellow inside. Bathtub was stained. Our outside door was full of dents and the paint was peeling off. You could write your name with the dust on the television. I will never stay in a Best Western again! All of this during Covid. The cleaning lady actually came back to get her Swiffer she left in our room. Really you are dusting rooms with a Swiffer during Covid???!! I can now understand why are room is dirty! Unbelievable! Yuck!

This hotel is located just outside Bryce Canyon National Park. You can conveniently book activities and catch the free shuttle from the lobby of the hotel. The pool is big, the fitness room is decent, the rooms are decent with comfortable beds and pillows. Staff was friendly and accommodating. There is a great general store with plenty of groceries, camping extras, and souvenirs. We will stay here again when we visit Bryce Canyon.

This hotel was so perfect until I went to the General Store. The hotel check-in desk staff was very kind and changed my room for my dog. The old man at the horse back riding reservation desk was very nice. The hotel location was so nice and the room was so clean. My experience at this hotel was perfect, until I visited the General Store to buy some souvenirs at the hotel. I found a different sleeve length of the T-shirts I was going to pay at the counter. So I was telling the cashier I'd bring it to another one. But my pronunciation wasn't perfect and I even had a mask on, so the cashier didn't quite understand what I was saying. The Cashier was nice. But a clerk named Ginger, next to the cashier, suddenly stepped in and shouted very rudely, "Okay, get it quickly." I brought another T-shirt and headed to the cashier, and Ginger yelled at me bring it to her. I gave her the T-shirt and she threw it in a plastic bag. Her attitude really pissed me off. So I asked her, "Are you mad at me now?" and she didn't look at me, treating me like I wasn't there. Even though I kept calling her, she pretended not to hear me and talked to other people very kindly. She deliberately ignored me and acted like she was teasing me. This was the most insulting moment of my life. The other employee there apologized to me several times on behalf of her, telling me quietly that she didn't know what was wrong with her. I checked her name on the name tag around her neck and came out of the store for other customers lining up to pay. I'm sure the reason why she acted so rude to me is because I'm Asian, I'm not a native speaker and I'm wearing a mask. Because my English is not perfect, she would have thought that I would not be able to argue with her rude behavior. The reason why I'm writing this review with using a translator is because I don't want other guests coming to this hotel to ruin their trip because of an employee like her. Bryce Cannon is a tourist destination from all over the world, so I hope your Best Western Hotel pays attention to staff training.

It's crowded so you have to take that into account. A long line for check in but lots of people working behind the counter. The store is great and the restaurant OK. The room - hmm - dated, dark, not a good layout and no place to sit outside. It was the only option but wish we had another. However, set up for crowds and nice area.

The good: very close to Bryce canyon, grocery/supply store selection, many rooms. The bad: check-in and check out, buffet, prices, room condition, overall service/value. I wanted to give a good review but can't due to poor overall service/quality/value, and lack of communication. We sent the hotel a message asking for early check in several days ahead of time and never received any response. We also called and waited in line to try to check in at 3:25 for a 4:00 check in and we're told the room wasn't ready and check in wasn't until 4 despite dozens of other people checking in before us. But they sure didn't let us stay an extra hour until noon for checkout, which was very frustrating. Broken/no lock on bathroom door, peeling wallpaper, caulking coming up in the bathroom, worn out room overall. Our kids love breakfast buffets (and have loved it at 4 other hotels on this trip) but they wouldn't go back to this one (rock hard rolls, very long lines even at 6:30-7 am, food just didn't taste good) so we didn't go back the second day and got our own breakfast. Plus a general lack of COVID precautions (self serve with community food trays, no masks, etc.). 18% gratuity/“service charge” for takeout at the on-site restaurant, only at this place that I've ever seen at that level. Stay at the lodge in the park.

We stayed at a different hotel but stopped here for breakfast prior to a day in Bryce Canyon, and it really hit the spot. While the food was fairly standard buffet breakfast fare - nothing out of the ordinary - the restaurant was clean, well staffed, and the food quantity generous (esp. with a hungry teenager).

This hotel was bustling with people for sure. But it was a good place to keep us busy. There is a nice indoor pool, which gets BUSY in the evening. Restaurant right on site, along with a great gift shop. The breakfast buffet was included in our stay and was more than sufficient!! But don't spend your time in the hotel when the NP awaits.

Got the job done but would not stay again. Was certainly on the higher end cost wise for trip without many in room features. Pillows were very small and lights to read by too dim. It was quiet and parking was outside door. Check in took 40 mins. resturant on the grounds but still took car to get there Food selections for supper were varied and good. Breakfast was included, waiter brought water and was the last we saw of him. Interior of room could use upgrades to bring to BW standards and expectations.

Ruby has cornered the market in this area and has a run of all 4 corners. This hotel has a nice general store and good size rooms. Coin laundry is on site as is a restaurant and other amenities within the hotel. Everything was very clean and masks are optional. The pillows are small and the bed isn't the most comfortable but wasn't horrible either. Directly across the street is a small shopping area that is very popular as well as Ebenezer's Barn & Grill which is a must for dinner and live music. The meal was excellent. The steak was one of the better steaks I have had in a long time. The music was very good. Cost was around $40 per person. Well worth it! If I returned to the area I would stay here again and definitely go across the street to Ebenezer's for dinner.

On paper it sounded like a good idea, given the proximity to Bryce Canyon NP… Then we got here and were greeted by rude staff, checked in to a stale smelling motel room, not particularly comfortable nor functional (our tub did not even drain). Yes they seem to offer all you can ask for (lodging, restaurants, activities and a general store), but at a second glance it's just an overpriced cheap versions of that. If this is the best lodging available near Bryce, next time I'll go farther down the road or just drive an RV.

Hotel was very clean and nice rooms. Very convenient to Bryce national park. Had everything you needed on site. Saw the rodeo and definitely recommend. Worth the money! Laid back and friendly. Would visit again!

I was totally surprised. BW including the more higher end across the road were the only decent lodging around the area close to Bryce Canyon entrance. We arrived at 1PM expecting there's an available room for us even though they said that check-in was (super late) at 4PM. NO room available so no choice, we waited and roam around at the big general store inside the main building which I am assuming that's the general idea. Place is decent, something different, cowboy feel. No other place to go for dinner except at the restaurant inside. Free breakfast was good. We got a lakeview room at the 2nd floor, it was okey, liked the smell upon entering. Aircon not working properly, too loud and keep stopping. Nevertheless, it served our need for 1 night.

Everything wonderful except for availability of seating outside on the beautiful grounds and stepping on leggos left in the room Thankful that my little dog didn't find them and choke Little things. But housekeeping should at least look under the beds.

My wife and I came to Bryce Canyon, and stayed here one night. We had originally planned on two nights, but was able to cancel the last night. It is not a bad place to stay. However, I guess we are a little spoiled to hotels being #1, inside rooms, not the older style of, “open your door and your outside”…. There are several sections of rooms spread out across the large parking lot. Again, it wasn't bad, rooms are older, but was just not our cup of tea. There is close access to the Park shuttle as well. The check in was quick and easy, and they gave us free vouchers for the restaurant connected to the hotel for two days for breakfast. The breakfast was fine. It seemed like a cruise ship during breakfast. Just the way everything was set up. We ate lunch there the day before and it was just okay. It seems that everything in this city is owned by Ruby's Inn. There is a gift shop and small grocery store attached as well. Just a little too touristy, again, just not our cup of tea. Across the road is a small strip mall of more touristy gifts and ice cream shop. We did go to the rodeo on Wednesday night. That was fun. Felt like something out of a movie or Yellowstone. That was good entertainment. They have one each night beginning at 7-8:30pm. $14/adult and $9/children. They allow kids to try and be a real rodeo cowboy. They will pay kids $5 for them to ride a sheep. They provide all the gear. Again, we really enjoyed it. We just didn't feel the need to stay here longer than 1 night due to there not being much in town and as far as Bryce Canton, really you can see what you need to see in 1 day. If you are looking for a more modern hotel and not a motel feeling, I would recommend staying across the road at the newer Best Western Plus. It looked like more to what we are accustomed to. I should note, the staff did allow us to cancel our last nights stay and they did refund our money, so we did appreciate that.

As thousands of others have said, it is hard to beat Ruby's for convenience to Bryce Canyon National Park. Our Lakeview double queen room seemed very clean to me. I have certainly seen far worse. I appreciated the vintage photos. Everything in our room, including the mini-fridge seemed to work. We enjoyed the free coffee in the room. Overall not bad at all. Our second-floor room had a view of a mostly drained pond, but maybe this could be partly drought related. It certainly beats looking at a gas station. It is a massive compound kind of place with many buildings, and it is the centerpiece of this family-owned town – in spite of the oddly inward facing new Grand version of a Best Western on the periphery of the property. The elevation provided a cool crisp morning and a good way to start the day. Free hot breakfast buffet was a surprise and much appreciated. So, what if the eggs are in liquid form originally, they tasted real to me. There was a whole lot to choose from here. It is not a grand Sunday brunch, but way better than the bagged breakfast we experienced during our extended trip through the early days of the COVID thaw. This was wholly acceptable for a big hearty and free hot breakfast. Restaurant servers were both kind and attentive, in spite of the large crowds. They didn't even seem to be terribly understaffed or just simply worked really hard. Service was not bad at all, even at dinner. Capitalizing on convenience, and not wanting spend any time away from the park during our short stay, we also ate dinner at the Cowboy Buffet and Steak House. My husband had the cowboy steak with a salad and a baked potato which was perfectly good. We shared the coconut shrimp appetizer, also quite good. I just don't know how a dinner buffet could look that good, and taste that bad. The quality of the original ingredients and premade baked Sysco type dishes that are simply warmed and plopped out, is the only explanation I can find. If that is not the case, it certainly came off that way. My nephew was not as quite as dim in his view of the buffet, but he chose different items. I am not a picky eater at all, but the only redeeming quality for the dinner buffet was the salad bar. I could not eat this food. I have eaten at hospital cafeterias for a very long time and few were this bad – especially for the price. Lean toward the menu here. I would not hesitate to stay at Ruby's again. It really does have anything you possibly need on your short trip to Bryce, and many things you didn't know that needed. Respectfully, Ruby's needs a little more love and little less profit motive to bring back it's legendary status to one of the most unique and coveted properties in one of the most beautiful places in the United States.

Pros: really nice fitness center; indoor pool and hot tub; dinner buffet was great; no masks or other dumb Covid restrictions are required anywhere throughout the hotel, even at the buffet and you get to help yourself at both the breakfast and dinner buffets. Breakfast buffet was really nice and had a big selection and a good variety of hot and cold items, it was one of the nicer free hotel breakfasts I have had. The bathroom had double sinks and the rooms where actually pretty spacious. Cons: Hotel has a lot of separate buildings and it's really spread out. It's a pain to have to go outside to get ice or go to the main building and walk so far. It was really inconvenient. Request a room attached to the main building, that building is newer and way nicer. The separate buildings are older and have external hallways, it felt like a Motel 6. The main building has internal hallways, supposedly you have to pay more for premium rooms in the main building. But that's where the pool, fitness center, store, and restaurant are. The bathroom in our room was dirty, especially the shower and the floor. Worst of all, the fridge in our room was not cold enough (even on the coldest setting) and we had to throw out ALL our food, which was a lot of food and a lot of waste. Very disappointing and frustrating.

This is the place to be while visiting Bryce Canyon NP. It is located at the entrance to the park and they have shuttles that take you a little ways into the canyon. Ruby's is a huge complex. We were in the Elk Lodge section. Sort of looks like an old style 2 story motel but a whole lot of them. There is a laundromat on the premises. These buildings have some age on them. Our room had 2 Queen beds, mini fridge, desk and a comfy chair. 2 sinks - one in the bathroom and one just outside of it. The room was comfortable enough and clean. Its main attraction is its closeness to the park. Ruby's has 2 restaurants on the grounds as well which is good because there is not many other places to eat.

This is a Very cool hotel and convenient location. The shuttle bus to Bryce Canyon stops at this hotel. The hotel is historic. It's grocery store is extremely convenient. The hotel's breakfast buffet is grand - lots of options, plenty of tables. Servers are very cordial

Ruby's is a great place right outside Bryce Canyon National Park. There is a restaurant and general store right on the property. There is something for everyone. Pool was lovely, just wish it was outside (my one and only change)

This is a HUGE property, with several buildings of rooms. The walk from our hotel room to breakfast in the main lodge was actually a good warm up for our hikes! Considering the size of this place, they do a pretty good job of running it. The bed was comfortable,good pillows, towels and linens. There was a microwave and fridge and two sinks in the bathroom. The room was a good size, with 2 queen beds,a chair and an ottoman. Really good shower pressure. The breakfast buffet is a big spread, with eggs, french toast, fruit,etc. It can get busy, there was a line at 8am but it moved quickly. Check in was a little slow,but check out was fast. Location is good, only a few minutes drive to the Park. If I could have gotten into Bryce Lodge in the Park I would have opted for that only because of the ambience but if you can't get in there,Ruby's is a fine choice.

Since this hotel is basically in the middle of nowhere, it's an oasis of comfort. It's a big tourist stop, with a great gift shop and grocery. Located right out side the park. The breakfast and coffee were outstanding, it was included with our room. The pool and spa are enclosed. I imagine some rooms are older, we stayed here twenty years ago, but ours was clean and fresh. Do check the weather right before you go. It was supposed to be in the fifties, but got down to 20 degrees the night we were there.

While we were in the park, a hotel worker opened our room door and left it standing open for who knows how long. Our exhaust fan was on indicating someone used the bathroom. It was not on when we left for day. Hotel manager said it was our fault & that the exhaust fans at this hotel spontaneously go on! She was very rude. Unsafe to stay here.

Ruby's Inn is a gigantic property with many many rooms set in blocks of about 20 two story buildings. Our block had an elevator, but others don't. It has a HUGE gift shop, a small grocery store, and a nice lobby all in the same building. And it also has a big campground RV park, and a little strip mall right across the street with ice cream, and other shops, We also took an ATV tour on a huge property that also belongs to the hotel. It's a very large and well run operation, with lots to do including a dinner/music venue and a big gas station. It's right outside the entrance to Bryce Canyon National park, and there's a shuttle stop in front of the hotel to go into the park. The rooms are OK, - just standard motel rooms, we stayed in the Lakeside group, at the very edge of the buildings. Quieter. The bathroom was tiny, shower/bath and toilet in the same room, ick. They don't require masks anywhere which we really appreciated! The room was $204.88 with tax. Over priced. Should have been a lot less, but everybody wants to go to Bryce right now

POSITIVE: (Family suite) - close proximity to Bryce Canyon NP - Bryce Park Shuttle within walking distance - clean spacious rooms - free parking close to unit - plenty of clean linens - 2 sink/vanities - coffee machine with plenty of coffee and tea - microwave and fridge - well working a/c and cable TVs - free WiFi - plenty of electrical outlets - daily free hot and cold breakfast buffet - ice machine nearby - grocery store, gift shop, laundry, restaurant all on property - electric charge stations on property for electric cars - service station directly across street - well working a/c and cable TVs - friendly and well-trained staff in all areas NEGATIVE: - slow-draining tub/shower - families may find one bathroom to be not enough

We stayed at the Ponderosa. When reservations were made we made the assumption we would be inside, we were wrong. The room smelled so bad and the carpet was dirty. No shampoo and we had one small bar of soap. No rooms available to change to. We were afraid to take our shoes off. That is how bad this room was. I would look around before staying at this Inn. We paid good money for nothing.

If you book, request a top floor room or Best Western Plus. I could hear every footstep the room above us made- felt like I was staying in an old farmhouse with creaky, collapsing floors. Unfortunately for us, the room seemed to be occupied by a herd of goats training for a midnight marathon. So many steps for hours around midnight.

Nice hotel, friendly staff. Good amenities including general store, post office and restaurant. Best Buffett breakfast yet! Nice property, room with lake view. Pet friendly. Would stay there again if in the area.

great location to Bryce canyon NP, the indoor pool is large. The room is good size, needs better lights and the carpet needs to be cleaned. The staff is very friendly and helpful. The resultant is excellent and food is very good.

Ruby's inn is across the street from the Bryce Canyon shuttle which is the easiest way to see the park and get to major trails. The hotel is busy but highly efficient and has a really excellent restaurant for bfast and dinner, buffet style and a la carte menses. Buffet is really good and great value. Rooms are old and decor dark and only one easy chair, but they are very clean,lots of hot water and quiet. We were surprised given how busy it was.

Squeaky floors greeted us as we walked into our second floor room, having been on the road for 6 hours. We were so excited to get rest and begin our Bryce Canyon vacation in the morning. Then the call from the front desk minutes later that jolted our evening. Neighbor below us complained we were being extremely noisy. What? We were walking on our floor is all, as I explained to the desk clerk who then couldn't get off the phone fast enough! I would not recommend a room where you are in a 2 story building at Ruby Inn.

The staff was great answering questions and taking care of our needs. The room was clean and the beds were like sleeping on a cloud. The Breakfast Buffet was super with a great selection of great tasting food and servers that smiled and were prompt. One could tell that they enjoyed working at Ruby's Inn. This was our first time staying at Ruby's Inn but it will not be our last. Our next Family Reunion will be at Ruby's Inn. Lance Syrett is a great in helping us plan this biannual event.

This is, overall, a great place to stay. You are in Bryce Canyon in five minutes and there are lots of other places to see within an hour drive. It's an older property so it's a little noisier than, say, a typical "upper level" hotel. We travel with a white noise generator so it's usually not a problem for us. Just be aware. The room was fairly recently remodeled and very nice. Two sinks, which is always a blessing. Lights have outlets for chargers which is a blessing. The hot breakfast buffet was great! The dining was fine, the gift shop extensive, and the location wonderful. We will definitely go back.

Hotel was clean and comfortable. It has many amenities - restaurant, general store, old time photos, gift shop and horseback riding. Check in was quick, staff were pleasant and helpful. A bit on the pricier side but not too bad.

Well, there were so many places to stay near Bryce that it became onerous! Finally settled on this one. Reviews are difficult to figure out sometimes. The front desk staff we dealt with were arrogant and unfriendly. It was clear that they were over the tourists and didn't bother to pretend otherwise. We did not feel welcome though clearly they were raking in the money hand over fist. The thing is, these places that involve mostly outdoor activities, barely took a hit during the pandemic as people were still going outdoors for their travels. We were told by many businesses in Springdale and the Zion area that 2020 was a very busy year for the National Parks in Utah and surrounding states. On top of not feeling the warmth, our room was dirty so we wiped it totally down; too much work to get someone from the hotel to do this. I left a pair of earrings in our room; lost and found never spoke to us on the phone, you just had to text some woman who only communicated via text. Very weird. I accidentally gave her the wrong room number....she made it clear that it was my fault that they searched the wrong room and no offer to check on the correct room even after the next guest checked out. There was not one bit of empathy or caring about a customer's needs. We thought Utah was a kind of zen place but clearly not really. Pockets of good people and then there are those who should not ever work in the service industry!!! We will never stay in a Best Western again!

This establishment has a harmful “cigar shop Indian” in their general store. Please remove this harmful and offensive figure. These figures are a product of their time, a period fraught with prejudice against Indigenous peoples. The statues helped to invent and then reinforce the quintessential stereotype of an “Authentic Native American” by often depicting figures with bronze-colored skin wearing feathered headdresses, long fringed skirts or shirts, and moccasins. These figures are comparable to the “black lawn jockey” Joseph Myers, a member of the Pomo tribe and the executive director of the National Indian Justice Center in Petaluma, deemed such statues "caricatures" that are offensive to the American Indian community at large. Dora Queral who is a member of the Tlingit tribe and works for the San Francisco Native American Health Center, has stated, “It's incredibly offensive, stereotyping Native Americans with alcohol and cigarettes.” Please acknowledge, honor, and respect the first Indigenous peoples that resided in Utah and the Bryce Canyon area. Remove this figure.

We chose this hotel based on reviews and location. It was pricey at $265/nt. Checking was lengthy and when our key didn't work, back in line again. Second keycard didn't work either. Third key given with engineer meeting us a door; his effort was difficult also but we eventually got it to work. The room was so dusty and dirty that they sent housekeeping to clean it. Two people came to clean with only a spray bottle and rag. They left in less than ten minutes. Room still had dirty carpet and tile. We were exhausted and decided to stay with our socks on. We didn't use the shower and left the next morning after a very disappointing experience with the poor food. Great service though. I would not recommend this to anyone. I think management should address the training and review of housekeeping and food prep. Causes us to question staying at another Best Westen

If visiting Bryce, choose the newer Best Western! The Ruby Inn BW shows it's age! The beds were comfortable if you like soft, the tub in shower squeaks and moans loudly while stepping in and moving around, heat/air didn't work great, but the room was ok for 2 nights. The buffet breakfast may have been good, but we choose the grab n go sack because no one was required to wear a mask while touching the serving utensils at the buffet. The sack breakfast's yogurt was not cold, old apple, granola bar and choice of water, oj or the weak coffee, served by an unfriendly man. Small grocery store on site was expensive and nothing looked fresh. We bought frozen dinners to heat up in micro in room. It was an ok place to stay for a night or two, we canceled and left the 3rd night. There are only 2 BW to choose from near the park, if available, go with the newer one.

The location was central to everything we needed (ie dining options, friendly helpful staff and market including grocery, souvenirs, toiletries). Note: the pool and hot tub are located in the main lodge.

Stayed here to visit Bryce Canyon, very conveniently located close to the park. The hotel is nice looking on the outside and the lobby is nice, but the room was really musty, dated and old. The bed was springy and the shower did not drain properly. The tub floor was creaky and plastic. The shower temperature was inconsistent sometimes hot/cold. Toilet was really loud when you flushed and when it refilled. The AC was noisy and the heat smelled like mushrooms. Yuck! The room was noisy. The walls were very thin and we could hear the guests walking around upstairs, sounded like thumping elephants. Breakfast was a buffet with poor quality pancakes, french toast, biscuits, scrambled eggs. The potatoes were the only good thing. Boiled eggs really hard and the oatmeal was watery. The service was good but the meal average. The hotel itself had a lot of facilities, and even a grocery store. A serious upgrade of the rooms is needed!

Rooms had strong odor of overused deodorizer, sound from upstairs guests walking was extremely loud due to poor structural maintenance which prevented us from sleeping well, ceiling light was detached and exposed wires, pool water was cloudy and gross.

This is really a great place to stay. Staff was great, rooms were great, absolutely a wise decision to stay here. Restaurant on site, right close to Bryce. No housekeeping because of covid, adequate parking, wonderful breakfast included.

We spent 3 days at Ruby's Inn, and had a great time. We loved the activities we participated in each day and were so glad to return to the comfort of our room when we finished up. We loved starting the day with a scrumptious breakfast and enjoyed dinner at the restaurant one of the nights. It was just so much fun to wake up, eat a delicious breakfast, and head out to amazing adventures each day. So much beauty and serenity all in one package!

Let me start off by saying, I am a REVIEW READER. Like I spend hours reviewing every hotel and restaurant I eat at before making a decision. And I HATE leaving negative reviews! We drove into Bryce fairly late and the options were limited...as NO HOTEL OR RESTAURANT has good reviews in this town...no where. But we were arriving late and leaving early, so we only needed a place to sleep. Also, if you arrive into the town at 10 pm there is no where to eat. The room in of itself was ok. When trying to set stuff on the table walking in the door with luggage, I accidentally dropped something into the small trash can. When I bent over to get it out there was a piece of chewed gum in the bag. We literally just walked in, so it wasn't ours. The room was clean. However, if you are a light sleeper don't stay on bottom floor. We heard every single step of the person above us, their shower running, them setting stuff on their sink, & the person rolling their luggage outside the door. The fan is EXTREMELY LOUD, so when it helps to drown out some of the sound when running. The beds were so so...but I won't complain there. Headed to breakfast now, so cant comment there. If I needed a place to lay my head again and it was my only option, I'd stay here...on the top floor. Just bring you some snacks and food. :)