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Best Western Plus Hotel Riata, Brownwood

504 W Commerce Street, 76801, Brownwood, United States - See on a map
Best Western Plus Riata - Welcome to the Best Western Plus Riata! The Best Western Plus Riata is ideally located in the center of Brownwood. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This all new three story beautiful Best Western Plus Riata has 58 rooms, and an extra-large outdoor swimming pool. We are close to a Walmart Supercenter and 13 restaurants, including our Famous Underwood's BBQ Cafeteria. We are close to Lake Brownwood, Camp Bowie Family Aquatic Center, and the Railroad Museum. Hotel amenities include Texas sized rooms with a five star look and feel. Our large king rooms feature a sitting area with two televisions. We also offer double queen rooms and adjoining rooms, in-room coffee service, microwaves and refrigerators. A free full hot breakfast buffet is available every morning, a social time each evening from 5:30pm to 7:00pm serving complimentary food and beverages. We are a 100% non-smoking hotel with free Wi-Fi and an elevator available. Guest laundry, a sundry shop, 24-hour coffee station, a business center and fitness center are also available. We feature a huge fenced parking lot to accommodate busses and trucks with 24-hour video monitoring.

Best Western Plus

Hotel Riata

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 121 guest reviews
NOTE ISSUED
Excellent
49
Very Good
38
Average
12
Poor
12
Terrible
10
REFER TO NOTICE
Business Business
30
Couples Couples
27
Family Family
43
Friends getaway Friends getaway
5
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Location and Stay"

5
Jesse R, Eldorado, Texas 02/04/2021

The entire checking process was smooth. The staff was very cordial and friendly. There are eating establishments within walking distance and right off highway. The room was nice, bed comfortable, and the shower had hot water.

Bill Stewart, Owner at Best Western Plus Riata, responded to this review
Thank You, We hope to see you again soon.

"Don't be deceived by look from outside"

4
User 12/07/2019

While my dsughter was attending Howard Payne, we came in to stay a few times and stayed here 3 separate times. It does need some finishing touches, but the rooms are very spacious, beds are very comfortable and room is clean. Ignore the nasty pool though, needs to be complete redone! Staff is always nice when we come in.

Bill Stewart, Owner at Best Western Plus Riata, responded to this review
Ms. Amanda B.. come and see our newly remodeled hotel which is now called Best Western Plus Riata Hotel...full breakfast, and staff n rooms are cleanier.

"Comfortable beds"

4
User 25/12/2018

In town for Christmas. Room was clean staff was attentive and went above and beyond to make our stay great. Breakfast was tasty. We stayed 3 nights. We will book there every time we visit from now on.

"No excuse!"

1
ElizabethR991, Houston, Texas, United States 13/10/2018

Although this hotel is under going a renovation, there is no excuse for how dirty and gross this place is at all levels. Receptionist was asleep at counter and light off at reception area. Hallways extremely dirty. Bath tub was so bad I didn't take a bath. Totally rusted. Towel rails missing. The bed was new, I think and was fine. The breakfast was terrible. Looked liked nobody was paying attention that the eggs were almost gone but what was left was all dried up.

Bill Stewart, Owner at Best Western Plus Riata, responded to this review
Hi miss Elizabeth..Come and stay at our newly remodeled hotel, Which is now Best Western Plus Riata Hotel. Remodeled from floor up..I guarantee you will have fresh full breakfast when you come..

"Hotel 6 is better than this place."

1
mary w, athens, o 01/10/2018

I paid twice what other hotels in the area so I would have a nice clean room. Here is a list of the worst stuff. The owners quote to me was " We are private owned so we don't have to go by any company standards." This is obvious from the condition of this hotel. * Floor (carpet) was stained and sticky. * No ice machine, * Back door only worked part time, * Pool green and not open, * Exercise room not available. * One computer in business center (I couldn't get to work or get the room light on). * Elevator door opened but the floor was not floor level. * One coffee pod and * Old coffee pod in coffee pot. * Poor lighting in room. * No usb port chargers. * Coffee at breakfast was like water * No regular creamer for the coffee. * Card board and tape for room numbers. * No baseboard or paint to the floor on halls * Dryer lint was blowing out of dryer vent I was afraid of fire from this. I paid over $160 for this hotel and could have had a better room for $30.

Bill Stewart, Owner at Best Western Plus Riata, responded to this review
Hi Mary this is The newly remodeled Best Western Plus Riata Hotel, We would lik to come back for a visit and see our new renovations we have made..Promise you would be amazed. Full hot fresh breakfast.. 24 hour coffee machine, etc.

"Awful"

1
User 26/09/2018

One of my friends stayed here and you charged her for something they did not take. Your staff was also very rude. If I am every in the area, will not being stating at this place!!!! You would think in this day and age with competition thatcustomer service would be your priority...

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