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Brooklyn Way Hotel, BW Signature Collection, New York

4.0/5  - basé sur 1332 notations.
764 4th Avenue, 11232-1413, New York, United States - See map

With Brooklyn Prospect Park just around the corner, staying at this Brooklyn hotel is a real treat and treasure in a city where finding a competitively priced hotel can be a challenge. Enjoy easy access to transportation and a subway stop that's just steps from the hotel door, so that the best of New York City is only a short ride away. Whether it's Barclays Center or great shopping and dining, there are endless things to do in this borough. Brooklyn hotels are known for being close to it all, but this Best Western property raises the bar high by mixing in great customer service and affordable rates even during peak season. Start your morning with a free, continental breakfast filled with favorites such as a hot waffle bar, fresh seasonal fruit, cereal bar and bottomless Arabica coffee. Skip the overpriced breakfast spots and indulge in a wide selection of breakfast goodies in the comfort of your Brooklyn hotel. A location close to major attractions makes every day a new adventure, whether guests prefer classic NYC attractions like the Statue of Liberty or just strolling around the Brooklyn Botanical Gardens or Museum. Business client friendly, the proximity to corporate locations makes this property a favorite for business travelers. Close to JFK, LaGuardia and Newark Airports, it's easy to get to this Brooklyn hotel for a meeting at Metrotech Office Complex or a visit to the Veterans Administration (VA) Hospital. The Brooklyn Navy Yard is nearby, too, and a number of New York Marathon runners and supporters prefer this property since it's a hotel right on the route. With a friendly and accommodating staff and a luxurious sauna, this eco-friendly certified hotel is a Silver Level GreenLeaders property on TripAdvisor®. Enjoy the best of this Brooklyn hotel, whether you're here for business or leisure. Book your next stay at Brooklyn Way Hotel Prospect Park Hotel and enjoy all the city has to offer!

Best Western Plus

Brooklyn Way Hotel, BW Signature Collection

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
GreenLeader Silver
 
based on 1322 guest reviews
NOTE ISSUED
Excellent
584
Very Good
511
Average
146
Poor
43
Terrible
38
REFER TO NOTICE
Business Business
128
Couples Couples
382
Family Family
494
Friends getaway Friends getaway
170
Solo travel Solo travel
90
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Solid hotel if you need parking"

3
20/09/2018

I was pretty amazed how much this hotel cost, but we needed a hotel with a parking lot onsite since we were traveling with a baby. This did the trick. The room was basic, but clean, and they were able to provide a crib. Parking was easy. The neighborhood isn't amazing, but we were able to walk around and make our way over to a good bagel shop in the morning.

"Great option"

4
19/09/2018

My daughter and I enjoyed our stay here. Clean, comfortable and a great base camp for checking NY out. Lady in the breakfast area was fabulous. The bed was super comfy and the room was clean with all the amenities you need.

"Great breakfast; nice room layout and good shower"

4
03/09/2018

Overall this property is one of the best mid-range hotels in Brooklyn we have found in the last 5 years of making trips to that area. We chose this hotel for proximity to where our son and his family have recently moved. Highlights include: outstanding breakfast and breakfast serving area (good hot food including scrambled eggs, sausage and bacon, clean and spacious seating area), quiet rooms (at least on the upper floors) and nice layout of the rooms. Other pros include: tub showers with a shower curtain (many "hipster"-focused properties in Brooklyn have done away with shower curtains and tubs in favor of partial-wall glass shower enclosures that seem to always allow the water to pour or leak out onto the bathroom floor), comfortable mattress and pillows, hairdryers in bathroom conveniently and securely mounted to the wall (with a built-in nightlight), largish refrigerator in the room (thankfully not installed in a sealed/unventilated cabinet that makes it overheat (a crazy foolish design seen often at other area hotels)), friendly and accommodating front desk staff and a clean, comfortable lobby. Rooms are a nice size and layout that makes good use of the space -- considering that all hotel rooms in Brooklyn run on the small size. Only downsides we found were relatively minor: a faint musty smell was present in the room when we returned at the end of day (despite the A/C running in the hot and humid weather), and the room housekeeping could be a little spotty (carpet sometimes not cleaned or vacuumed properly, part of the towel set and fresh water cups missing one day, small amount of mold in the caulk around the shower). This property even has a parking lot for private cars and a separate men's/women's locker rooms with saunas in the basement - but we did not use either of those amenities.

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you for choosing the Brooklyn Way Hotel Chicago_0605 I appreciate you taking the time to share your experience with us. We are thrilled to hear you enjoyed our breakfast. We will look into the room issues and appropriately address them with the team. Thank you again for staying with us, and we hope to welcome you back to Brooklyn in the near future.

"Excellent staff and Accommodations"

5
02/09/2018

We travelled to Brooklyn to attend AfroPunk and celebrate my girlfriend's birthday. I chose this hotel because of the location and a bonus was the entrance to the R train was literally outside the door (25th Street stop). We arrived around 0930 with the intent to just drop our bags off so we could head to Manhattan without toting then behind us. We had some things scheduled to pass the time until we were able to check in. Shad tagged our bags and locked them in the storage room. He then told us we were welcomed to have breakfast if we wanted so we did just that. It was your typical continental breakfast, but the waffles are the clear star of the show. So light, fluffy, and flavorful. Just make sure you use the non-stick spray provided and you promptly remove it from the waffle iron once the timer sounds to achieve perfection every time. After breakfast we were set to head out, but Shad stopped us and said he believed he had a room available for us. He took the elevator up so he could visually inspect it to confirm. Sure enough, two minutes later he was back and we started the process. We had our room keys by 1000, five hours before the designated time. This helped because we did not have to split up our day in order to incorporate check in just to head back out. We got back to the hotel after 2330 and were able to walk in and lay down immediately instead of stopping at the front desk. But in all honesty, if we had, the check in process was so quick it would not have deterred us too much. Aside from that, the other staff members that we encountered were also very friendly and helpful. We had a King room. The bed was very comfortable, but remember, this is NY so if you want a little more space request a smaller bed. The two of us were just fine though. We would definitely stay there again!

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you for choosing the Brooklyn Way Hotel Jennifer W. We are thrilled to hear that Shad and the rest of the team made your visit to New York a wonderful one. I will share your experience and feedback with the team. Looking forward to seeing you again next year in Brooklyn.

"Convenient place to stay when your mechanic holds your car hostage and you live on the other side of town"

5
31/08/2018

I stayed at the hotel for only one night. Professional and friendly staff. Room was clean with comfortable pillows and bedding. I really enjoyed the breakfast, various hot and cold items, pastries and fruit. Shad at the front Desk greeted me with a smile and was very helpful to find the right size room for me.

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you so much for staying with us, and for your positive review Ishea P. Your comments go a long way and we appreciate it. We look forwar to seeing you back in the near future.

"Awesome staff! Cierra, Francesca, Romario and the entire crew are the absolute best! They provided top quality service!"

5
29/08/2018

My room was great, bed was extremely comfortable. The room was immaculate and well appointed! Awesome view of the city, too. The subway is a few footsteps from the entrance of the hotel, great grocery store next door, and plenty of great eateries. The full hot breakfast was great. I enjoyed the people of the community.

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you for selecting the Brooklyn Way Hotel for your recent trip to New York carmensmith35. I look forward to sharing your kind words with the team. We are thrilled to hear we have an awesome team. Thank you again for staying with us, and we hope to welcome you back to New York in the near future.

"Amazing !"

4
27/08/2018

Such amazing experience ! Drove all the way from Toronto , had a problem booking a room with a third party, once we got there Shad got a us a room and we were able to check in , he helped us a lot and made our experience in New York a lot better.Amazing customer service thanks to Shad, and Amber and of course the lady who made breakfast BF could of been a lot better with more choice of what to eat , we had a great view of Brooklyn , easy access to the subway , room was clean but had funny smell to it . parking was right by the building which we never had to pay thanks to SHAD , I will be coming back for a visit very soon i hope Shad will be there has he made our experience wonderful very polite, has we got there and explain our problem he helped us a lot by doing a lot , treating us like family and always having a great smile. I cant forget Amber she helped us by guiding us around to must see in New york . Thank yOU Shad and Amber

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you so much for letting us know how much you loved your stay with us melixsavlugo. We are pleased to hear that Shad and Amber made it an amazing experience. We look forward to seeing you again soon here at The Brooklyn Way Hotel.

"Brilliant service"

5
26/08/2018

What set this hotel apart for me was the amazing service. All the staff were really friendly and helpful and even allowed me to print off my train tickets and event tickets at reception for free - other hotels charged $1.50 per page so this was really impressive. Breakfast was decent considering it's included and the rooms were comfortable and clean. The hotel is in a great location for getting into Manhattan on the subway and is also in a lovely area with lots of great food and drink and the Green-Wood Cemetery and Barclays Center nearby. The grocery store next door is really convenient and well stocked too!

"Wonderful hotel to stay"

5
26/08/2018

Convenient location for the subway. Friendly staff. Our room had a great view of the city. Everything was perfect. Shad was a great help. The price was right. What more can you want in a hotel...? I recommend this place to anyone.

"Celebration of Life"

5
16/08/2018

Our stay at Brooklyn Way (3 rooms) when my brother and I went to bury my Dad could not have been better. We were welcomed by the desk and the Manager Shack who was very accommodating. Everyone was professional and helpful. Breakfast was good as well. My family was right at home. After the funeral we were right at home at the Brooklyn Way. The only problem I had was trying to extend my stay. The hotel was booked solid. I guess the secret's out.. Brooklyn Way is awesome!

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
On behalf of the Brooklyn Way Hotel, we thank you for staying at our property Melinda M. Please accept our deepest condolences. We appreciate you taking the time to share your experience with us. Thank you for choosing the Brooklyn Way Hotel and we hope to welcome you back to the property in the near future.

"The Property Is Great Because of People Like Shad"

5
29/07/2018

I stayed at the property recently. It is very comfortable and convenient. What distinguishes the Hotel are employees like Shad. He goes out of his way to make guests feel at home. Thank you Shad, and thank you Brooklyn Way!

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
We are excited to hear you enjoyed your stay with us JRLOTravel. We will share your kind words with Shad. The Brooklyn Way Hotel appreciates your positive feedback. Thank you for choosing us, and we hope to welcome you back to Brooklyn in the near future.

"Convenient Location"

3
28/07/2018

We stayed 5 nights for the location. It's almost on top of the subway station. And it was clean. Other than that, breakfast WAS included, but the oatmeal was cold and the instant scrambled eggs were salty. Our room was on the 9th floor and faced south, and when the wind blew into our air conditioning unit, it howled like a banshee. They tried to fix it, and didn't. We asked for another room but at that point we didn't push. We had to put a pillow over it to shut it out.

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you for staying with us Yvette C. We are thrilled to hear you enjoyed our location. We appreciate your feedback and we will certainly review the issues and appropriately addressed them. Thank you again for choosing the Brooklyn Way Hotel.

"clean but so small"

4
22/07/2018

Stayed here for 1 night... King rooms were sold out so received a 2 double bed room, the room was clean but so very small... and I mean no room to get around on the other side of either bed. It's fine for a stay overnight, the staff is friendly, rooms are clean just small. Didn't try the breakfast or any other amenenties. Would stay again if had to spend a night in Brooklyn.

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you for choosing the Brooklyn Way Hotel for your recent trip to Brooklyn. We appreciate your feedback and we hope to welcome you back to the Brooklyn Way Hotel in the near future.

"Good and simple stay"

4
21/07/2018

Good and simple stay with friends and very conveniently located near the train station. If you're looking for something simple, you can check out Brooklyn Way Hotel. Room is pretty reasonably sized as well.

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you for your positive feedback Amos G. We are pleased to know you enjoyed your stay with us, and we hope to see you many times in the future.

"Brooklyn Way"

5
12/07/2018

We enjoyed our stay and will return. The staff was very friendly and accommodating and our room was spotless and exactly as pictured online. There was a wide array of food choices at the breakfast buffet. A great value!

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you for staying with us Judith D. We are glad the staff was friendly and helpful. Our team does the best to go above and beyond. We hope to see you comeback in Brooklyn soon. Thank you,

"Don't go unless you have to!"

2
19/06/2018

The only nice thing about this hotel is the location, some meters from the metro 25 station. There is nothing more to like about this hotel. The rooms are extremely small, old furniture (except the bathroom which seemed newer). The breakfast is a disaster, never have I experienced such a mess. Poor and low quality products, dirty small place to "enjoy" the morning meal. The stuff unfriendly, though polite enough to give you the room card. It gave me a feeling of total insecurity. Not to mention that there was a printed list in the bathroom, with the prices of each and every elements in the room (towels, hairdryer, pillows etc). I definitely don't recommend it.

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations Andreea1984 Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you,

"Parking!"

4
18/06/2018

This is the second time we stayed at this hotel - one of the few in Brooklyn with parking onsite. The lot is small and a spot is not guaranteed, but we have always been able to park. The room was small, but comfortable. The breakfast is better than average, with eggs and bacon as well as the usual cold fare.

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you for being a return guest Lynn H. Your business is important to us and we value your feedback. We appreciate your loyalty to our brand, and we hope to see you again for the third time in the Brooklyn Way Hotel. Thank you,

"Everything you need at a reasonable price "

5
14/06/2018

Arrival is easy. Self parking (they didn't charge us) and breezy check in. Rooms are small which is expected for the area, but more than adequate for two. Refrigerator and closet with hangers, nice bathroom. TV is nice with a channel guide in alphabetical order. Surprisingly quiet. Bed was comfy, towels were soft and absorbent. There is a fitness center with cardio equipment which I enjoyed. Breakfast is good... scrambled eggs, sausage and bacon plus all the usual continental fare. Only complaint is that they didn't have any water... only coffee, tea, and juice. Elevator is slow but that's also to be expected. This was a great stay and I would return.

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you for choosing the Brooklyn Way hotel on your recent visit to NYC Britt S. We appreciate you taking the time to share your experience. I will share your fantastic review with the team. Thank you again, and we hope to welcome you back to Brooklyn in the near future.

"Great hotel, good neighborhood"

4
14/06/2018

The staff is friendly, the rooms are clean,nieghborhood is great for walking, the MTA R Line Station is less than a half block away. Neighborhood is filled with great places to eat. Only downside was the powdered eggs at breakfast. Would stay here again.

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
We are glad to hear you enjoyed your stay with us M P. As you mention our location is ideal, and our customer service is great. Thank you for choosing the Brooklyn Way Hotel, and we hope to welcome you back to the property in the near future. Best regards,

"Great surprise!"

5
04/06/2018

Rooms are clean with everything you need for a comfortable stay. Location is close to NYC, you feel safe and great onsite parking. Customer Service makes this place stand apart. Breakfast is more than expected and everything looked and tasted fresh. I will be back!

Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you for choosing the Brooklyn Way Hotel for your recent NYC visit ndeleon01. I look forward to sharing your customer service experience with the team. We look forward to welcoming you back to Brooklyn on your next visit. Best regards,

"Amber, Shad & Romario The Best"

5
02/06/2018

Amber, Shad and Romario were very helpful, polite, friendly and made my stay at Brooklyn Way Hotel a pleasurable one. They went above and beyond in offering excellent customer service. The hotel was very clean, the room was spacious and comfortable and the breakfast was good quality as well. Will definitely be returning when I visit Brooklyn again in the near future!

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for choosing the Brooklyn Way Hotel. We appreciate you taking the time to share your experience. I'm eager to share with the team the pleasurable experience you had during your stay. Thank you again, we look forward to welcoming you back in the near future. Best regards,

"2days in Brooklyn"

4
31/05/2018

The breakfast was great. The rooms are clean. Great staff. The rooms are small so be prepared. We left a item in our room when we checked out and Chris mailed it to use with no problem. Customer service is on point!!

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for staying with us Tavoria D. We appreciate your comments regarding our customer service. I will share your wonderful experience with the team. Thank you again, and we look forward to seeing you on your next trip back to Brooklyn. Best regards,

"Nicely renovated, safe hotel close to NYC. Subway station across street. Great, safe parking."

5
29/05/2018

Everyone was friendly and had great ideas for sightseeing. Shad at the front desk was helpful and could not be any nicer. I would highly recommend staying at this hotel. The subway station was directly across the street. There is also a grocery store next door that was reasonable. My girlfriend and I felt safe in the environment. Parking was excellent with an off street lot.

"I will definitely book again!"

5
20/05/2018

Everyone was terrific. I will definitely be booking this property again! The location is perfect and the breakfast is way better than expected. The staff was friendly and helpful and everyone exceeded my expectations. Thanks!

"Great Place and Near my Project"

5
17/05/2018

I loved the staff and the hotel it is really near to our clients project area that I am working at since it is near the project I am working on it so much unstressful ...This hotel was great and the staff and the General Manager was extremely helpful.

"Boro Ride"

5
11/05/2018

Excellent hotel, close to subway stops, grocery store, Duncan Donuts and restaurants. We were a group of 40+ traveling by bus with bikes for the 5 boro ride, BW allowed us to store all of our equipment and bicycles in a secure room until needed.

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for choosing the Brooklyn Way Hotel for your recent visit to New York City. We appreciate you taking the time to share your excellent experience with us. I look forward to welcoming you back for next year's Five Boro Bike Tour. Thank you,

"Front desk was very nice"

4
06/05/2018

When I reserve a king bed, give me a room with one The TV is ridiculous. The guide didn't work, it takes 30 -45 seconds for the channel to change. After 15 minutes of trying to find the basketball game, I gave up. Parking was easy and they comped it because they didn't have a king bed room. Free water was nice. Breakfast was free & convenient, but was the pretty standard tasteless fare.

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you Wheelfun for your recent review on our property. We will like to apologize regarding the tv issues you experienced. Your feedback will be used to implement improvements to ensure we provide a better experience in the future. I hope that you will consider staying with us a again so that we can have another chance to provide you with a descent experience. Best regards,

"Great location and clean room!"

4
03/05/2018

My wife and I stayed here for three days and two nights. The Park Slope location, near train and stores is great. We had great customer service from Jet, Cierra and Natalia. The bathroom was very clean, especially the shower area ( this is very important ). The room was adequate and the bed was comfortable. We are planning a return trip, I would definitely stay here again.

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for sharing your wonderful experience with us hc369. I look forward to sharing with the staff the great customer service they provided. Thank you again for selecting the Brooklyn Way Hotel, and we hope to welcome you back in the near future. Best regards,

"Book it only if you don't have alternative"

2
02/05/2018

We've stayed for 4 nights at this 2-stars hotel, even though our agency presented it as a 4-stars location. It was certain that it couldn't have been so high at 160$\\night, since everybody knows what prices New York has to offer, nevertheless I was expecting a lot more. Breakfast hit me really hard, a disaster, very, very low quality, plastic plates and forks which you had to throw aways because there was no staff around. Dirty floors and tables. The hotel looks more like a motel, the pictures speak for themselves. The room was extremely small, we didn't have enough space to place our luggage. There are two positive things about this place: the bathroom is clean and modern and the location ia very good, right near the metro station (25 St). Staff was not to interested on what's going on, not to helpful. I wouldn't come here again.

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
I appreciate you taking the time to share your feedback. We were disappointed to read of your experience during your stay with us. I sincerely apologize that we did not meet your expectations on your visit. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I hope that you will consider staying wih us again, so that we can have another chance to provide you with a superior experience. Best regards,

"Great location and Jet is the best"

5
28/04/2018

first off Jet was amazing! She made our stay wonderful! She was beyond helpful! Second the hotel is great. Location is amazing and the train is right out the front door! The rooms are a great size the price is very reasonable, very clean! I'm glad I found this place! Will be coming back here for my next stay!

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for choosing the Brooklyn Way Hotel for your recent stay Albert M. I am thrilled to hear Jet provided great customer service. Thank you again for choosing our property, and we look forward to welcoming you back in the near future. Best regards,

"Week trip big Apple."

5
28/04/2018

The Staff was very friendly and helpful if we needed something. Also our room was very clean. This is the second time we have stayed at this hotel. Thanks shad. Breakfast is ok I wish they had donoughts but there's dunkin donoughts next door

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you alexnmakaylafor your review on our property. We appreciate your comments. Thank you again, and we look forward to seeing you a third time in Brooklyn. Best regards,

"You really need to check this place out...."

5
24/04/2018

I have stayed at this hotel 4 times over the past 3 years. I have nothing bad to say about any of my stays. The manager, Shad, is amazing. I found the breakfast to be better than most hotels. The beds are comfortable and the rooms are clean. They recently went through a remodel and upgrade. The hotel is on the "R" line which has most of what you want to see in NYC on it. The 25th Street Subway Station is about 10 feet from the front door. I will always make this my first choice.

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to write your review Brian M. We appreciate your comments regarding our breakfast, location and our staff members. We look forward to seeing you backi n Brooklyn on your next trip. Thank you,

"It's a Homeless Shelter"

1
22/04/2018

Don't be fooled out of town tourists. This hotel is being used by the City of New York as a homeless shelter. Homeless loiter outside and the room contained a price list for any missing items (clearly inflated). My husband observed a homeless gentleman taking advantage of the free breakfast.

"Great staff, Special shout out to Shad"

5
20/04/2018

Just wanted ti say that the staff was extremely helpful especially Shad. Very courteous and professional. Keep it up, if im staying in Brooklyn i will defo swing by. Room was on the smaller side which is the downside

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for staying with us BossmanNow. We appreciate you taking the time to share your positive experience. I am thrilled to hear Shad provided excellent customer service. Thank you again for choosing the Brooklyn Way Hotel, and we look forward to welcoming you back to Brooklyn in the near future.

"Good value outside of downtown Brooklyn"

4
19/04/2018

Stayed here during ACC week – early March. Modern hotel in a working-area of Brooklyn. Clean, comfortable room with modern bathroom. Good, free breakfast and wifi. Friendly and helpful staff. Very convenient to the Barclays Center, 3 subway stops away.Only draw backs: did not get the requested wake-up call and instead of the requested cab to the airport was provided a car-service (not uncommonly used by NYC hotels) that charged an excessive amount for trip to JFK.

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for your review Msoz45. Your business is important to us and we value your feedback. By telling us what you like about your recent stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you,

"Great!!!"

5
15/04/2018

My room was very bright,comfortable,clean,quiet and well equipped with all necessities upon arrival and throughout my stay. Both Amber and Shad was Excellent with anything that I needed from them at all times.

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
We would like to thank you, for sharing your feedback with us regarding your recent stay with The Brooklyn Way Hotel. It is always a pleasure to receive positive feedback. I will share your experience with our team. Thank you again for staying with us. We hope your next visit will be as pleasant as the previous one. Best regards,

"Good experience a d friendly staffs"

5
09/04/2018

Shad, Amber and Jet are the best. They are extremely professional. They made our stay comfortable. My family and I came from Florida for my grandmother's funeral service and we stayed in room 704. The room service was great and the hotel is nice and the location was good too.

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you Hibbert704 for sharing your feed back on your recent stay with us. I am pleased to communicate your positivite feed back to our team. It was a pleasure having you at The Brooklyn Way Hotel. Best regards,

"Best value I have found in the area"

4
04/04/2018

I was in NY for a week long business trip. I wanted a hotel in a decent neighborhood, close to the subway, with places to eat within walking distance, at an affordable price. The Brooklyn Way Hotel has all of those qualities. It was clean, has a small workout room, and good wifi. The walls are a little thin but I just used my white noise phone app. The oatmeal on the free breakfast bar was not edible. Otherwise breakfast was OK. An added bonus was the beautiful view of Manhattan. I recommend it and would stay there again.

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. It is a pleasure to hear you enjoyed your stay. We hope to welcome you back very soon. Best regards,

"Great Service Again"

5
17/03/2018

I just had to return to New York and to the Brooklyn Way Hotel again. This time I was helped by Jet, Natalia and Shad at the front desk & they each provided me with great customer service with a smile. (Thanks to the front desk crew) I also ran into Mirabelle who does a great job of running the breakfast area M-F . I have nothing but good things to say about Brooklyn Way Hotel, they have some new friendly people working and they are doing some remodeling. I had to drive again from Boston to Brooklyn and needed a hotel that provides great service, parking and is affordable. Thanks agin and i'll see you soon.

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued Darrenmack. We appreciate your comments regarding our staff and ongoing upgrades to the property. Our staff members try everyday to provide outstanding customer service that our guests expect. Thank you again, and we look forward to seeing you on your next trip back to Brooklyn.

"Ceo"

5
18/02/2018

Excellent service real clean and a good quiet place to relax and get your business done. Good parking and awesome breakfast dont have to worry about your car getting stolen its just such a cool place to just fall back and chill especially if you have a nice girl with you to hang out with.

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
We would like to thank you for sharing your great experience, and positive feedback with us. I will share your comments with our team. We look forward to seeing you on your next trip back to Brooklyn. Kindness Regards,

"Shelter inside hotel"

1
15/02/2018

I went to stay a week ago did my check in and started heading up to my room when I mistakenly hit the wrong room. When I came out the elevator I was greeted by a security guard who asked me if I was part of the shelter which I had no clue was there to begin with. Come to find out the first five floors belong to DHS which is the shelter part of the hotel. I ended up leaving because I was not going to be paying the amount I was paying to be staying at a shelter. As a rewards member it was a slap in the face to stay at the hotel and I will never recommend this hotel to anyone ever.

"Relaxing time!"

4
27/01/2018

I've been to way hotel a few times now and I have to say that staff,rooms,service is top notch!! Manager Shad is great! Very helpful and accommodating to our needs!! Breakfast is great, room very spacious!! I would recommend this hotel !!! I'll be back soon for my birthday!!!

Christian A, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you Miriam Y for your fantastic review and for being a loyal guest to our hotel. I'm glad Shad and the rest of the staff were helpful and accommodating during your recent stay. We appreciate your positive feedback and hope to see you on your birthday.

"Do Not Stay Here"

1
12/01/2018

My wife and I stayed at this hotel when we went on a vacation to NY in December. When we arrived into our room (307), the toilet did not flush. I went to the front desk and the gentleman told us he would come up to see what he could do. He came up and noticed the valve for the toilet was off, so he turned it on. About 10 minutes later, after one flush, it started making an extremely loud noise every 20-30 seconds. Before we went out for the night, we let the front desk know again and he said it would be resolved before we got back. When we got back that night, the toilet was still making the loud noise every 20-30 seconds, which made for a very long night of restlessness. The next morning (Thursday), we let the front desk know again that this was happening. They assured us again that the issue would be resolved. When we got back in the late afternoon, it was still going on. I let the front desk know again, and the lady said that it would either be resolved or that they would be able to switch our rooms. Before leaving for the night, I checked in again with the front desk and she told us that we could switch rooms when we got back that night. When we got back, the toilet was still making the loud noise, so we went to the front desk to switch rooms. The two guys who were working said that there were no other rooms available and there was no handy-man on-site to fix the issue. They both came up to our room, separately, and assured us that we would be compensated for this issue and that we needed to talk to the manager, Diana, the following day. They also said they would leave a note letting her know what had been going on. One of the gentlemen decided he was able to turn the valve off so we could at least get some sleep. This caused us to have to use the lobby restroom each time we had to go. The next morning (Friday), before leaving for the day, I spoke to the manager Diana. I was once again assured that it would be put on the top of the list for the service person to fix. When we got back late Friday night, after one flush, the issue kept recurring causing us to lose sleep for the last night. Each time we reported the issue, it seemed like it was the first time each employee had heard about it. There was a different person at the desk almost every time, and nobody seemed to take it seriously at all. When we went to check out, I asked to speak to the manager about being compensated, like one of the staffers had told us we would be. They said the manager was out and they weren't approved to discount any charges. They told me to call or email in and we would get a partial refund. Now I'm sitting here a month later and have not heard anything back. Every time I call, the manager is not in, and I have not received an email reply back. Bottom line, if there is an issue, chances are that it will not be resolved. We have two kids and wanted to get away for a few days and were probably most excited about getting an actual full night's rest, but we weren't even able to get that. Do not stay at this hotel.

Christian A, Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for sharing your experience with me TravisB8248. On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I will like to discuss your stay in more detail. Please feel free to contact me directly, leave me a message and I will personally contact you back. We have made management changes since your last stay and I assure you we will make it right. I hope to hear from you soon.

"Best Western has more to offer than this hotel."

3
06/01/2018

In the last 3 weeks I have stayed in different hotels from Best Western, and by far this was the most expensive and the worst.The a/c machine was turning on and off for no reasons and even though we tried to shut it down we were not able to do it. We were moved from our original room and the staff was not able to provide a reason, which indicates they were hiding something. And after our first impressions of this hotel, that fact just made it worse. Good thing, it happened the last day.

Christian A, Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for sharing your hotel experience with me 804urielg. I am sorry we fell short of your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"NY during 2017 Christmas vacation"

3
03/01/2018

This hotel is near the metro. You can be in Time Square in less than 25 min. Also there is a small grocery shop is beside the hotel. The breakfast include with the night at BestWestern (brooklyn) is not good.

Christian A, Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you valerielJ4720IG for your review. We are glad you enjoyed the location. I am sorry we fell short of your breakfast expectations. We hope to see you on your next trip to New York.

"Great surprise!"

5
31/12/2017

What a nice surprise this hotel was. Lobby staff was professional and quite accommodating, the room was spotless. There is a subway station right outside the front door and a grocery store next door and a store and deli across the street. It was so easy to get to the city and $$'s cheaper than staying in Manhattan. We would stay there again!

Christian A, Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for your wonderful review, douglast757. We are glad you enjoyed your stay with us. We appreciate your positive feedback and hope to see you again in Brooklyn in the near future.

"A Room With a View"

4
27/12/2017

From walking into reception to checking out, our stay here was really pleasant and comfortable. We were greeted at reception by the lovely April, who checked us in, made sure everything was ok, then taught the techno-phobic middle aged couple from England how to operate the air-con, and brought extra blankets for us. The view from our window was fabulous, we were in Brooklyn, but we had the perfect view of lower Manhatten. But April was the real super star of our holiday, her local knowledge was great too. The subway platform was 1 min walk away and 30 mins later we were in Times Sq. This hotel is perfectly located for all the action without being in the thick of the action, so a good night's sleep was pretty much assured.

Christian A, Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for your wonderful review Phil. We are glad you enjoyed your stay with us, and appreciate your positive feedback. We hope to see you again. Happy Holidays.

"No hospitality or heat here. "

1
25/12/2017

Preface: I waited more than a week to write this review to give hotel a chance to make this right, but alas they failed. I rarely publicly share bad reviews or bad photos for restaurants as I'm in marketing and I like to give management an opportunity to address concerns as they may not know what happens every day with staff. I give people the benefit of the doubt and don't trash places publicly as a passive way to give feedback. But in this case the hotel management either doesn't care or are deliberately cutting corners and don't want to own up to it. Or both. I also am a Best Western rewards member and I have never had a bad best western experience until now. Also disclosure that I booked this hotel with loyalty points so my post is not at all about $$. It's about how to run a hotel and provide service in the hospitality industry. Ok here goes: The scenario: Saturday night reservation. I call to ask for an early check in (noon) because I know I won't be back till 11pm or later, and am told the hotel is sold out and there is guaranteed check in at 3 but I can bring my bags. I bring my bags around 1pm, dragging them down stairs because the elevator is broken by front door and leave them with desk clerk. I'm a little concerned I'll get a bad room by checking in late and ask about rooms am told a room is assigned to me and it'll be available later. I come back after 11pm and go to my room. It is freezing. (It is and has been below freezing all day) Heat is not on. I figure out how to turn it on and or is set at 95 degrees. I think, hey that's strange, but I wait and see what happens. I'll spare the blow by blow here but bottom line is heat in that room doesn't work and there are no maintenance staff who can fix it. I ask for a new room and I'm told I can have extra blankets. Eventually I learn that the hotel leaves one night staff on for the hotel, so he can't even leave for any length of time to try to fix, there is no one to help, and that many rooms have broken heaters in the winter on an ongoing basis, and that they ran out of extra heaters for the room. I ask to find me another hotel room and after insisting twice that in the winter you can't give someone a room with no heat, I am given a spare room that has no working tv. I say, ok, no working tv is fine as long as the room is heated. (Now 1 1/2 hours after I checked in). The sheets in the room looked as I have in the photo here (bed was made, I pulled sheets down to show how disheveled). The comforter had some disgusting looking stain on it, the bed skirt had a small stain that looked like dried blood. The chair at the desk table didn't adjust so it was set at height for a child. The furniture was scratched. There were odd sparkles of decoration or something on the toilet that I moved to take a better photo. Now I understand I got the dregs of the room because of the alleged “sold out” and there was nothing I could do or the hotel would try to do to get me in another hotel so I just moved the offending bedding, turned a blind eye to the crappy room and went to sleep. Because, after all, I got this room only for a good night's sleep to be near family since it was a 48 hour trip from a different time zone. Here's where my patience and understand went out the window. In the evening I asked for a late checkout. 1pm. Regular check out is 1130. I was told to call in the morning when I was then told because of the inconveniences I would be given ONE hour, and they are making a special exception because they are sold out. I asked if I could please stay till 1 since I lost a lot of sleep and wanted to get organized, relax, etc. the front desk person said “You HAVE to work with me. We are already giving you an hour.” She said again they were sold out. There was no moving her, so I hung up and promptly looked on line. The hotel had PLENTY of rooms to reserve that night. I was in a crappy room that they don't even book because no tv and its terrible condition. Her explanation was an outright lie. Plus there was no way they were renting my room. How incredibly petty to not let an inconvenienced customer.... a loyalty one at that... a half hour extra. And then cop and attitude and act put upon. Then I go to breakfast. The waffle machine is broken. Most supplies run out. Not enough people working to keep it clean and stocked. The gym, while clean, did not have a working tv. Or they didn't want it on. So I do what any normal loyal customer would do and I call best western customer service and they were great. But here's the thing, BW is a franchise so it's up to each BW's management to handle complaints. The bw customer service calls hotel and asks to speak with a manager and manager would not speak with them! So CS left message and the hotel never got back to me and took a full week to follow up with CS about the complaint. CS asked that I be refunded all my points for the stay and the hotel said they'd only get half BECAUSE I still stayed there. Yeah I stayed in the broken down dirty room with no tv because the hotel knowingly and regularly rents out rooms that HAVE NO heat and it was the middle of the night and had nowhere to go. I did not get an apology from the hotel, I was nickeled and dimed (well actually “minuted”) about a late check out, and made to feel like they were doing me a favor. The result is that I am posting photos of the room with this story because it seems to me that this hotel is understaffed and is not spending the money it needs to to maintain it properly. The heat issue is not a one time thing, and they do not disclose this problem. Several areas had items out of order. And they do not know how to treat customers. I actually feel sorry for the desk staff because I have the impression they are given a script and can't deviate from it. This hotel should not be a best western franchise let alone a plus. Whoever the management is is penny wise and pound foolish and you will be taking a risk that you will have a bad experience if you stay here. It would have cost them nothing to let me check out late. And next to nothing to return my points and comp my stay. A truly good hotel would also have offered me a free upgrade for a future paid stay. But they did none of this. The good news is that BW corporate did right by me and agreed to return my points anyway and left a message with a sincere apology. I never heard from the hotel management by email or phone. They conveyed their denial of the points refund to corporate BW. They also never sent me a feedback survey that I get from all other BW stays. So clearly the management doesn't want to know. Yes this is a less expensive option than other BWs and hotels but I suggest staying away from here and support hard working and ethical hotel owners who know what it means to work in the hospitality industry. Support good businesses. Not this one.

Christian A, Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for your feedback. I sincerely apologize for the negative experience you encountered during your stay with us, and for the lack of response received. I can certainly understand your frustration with us for not responding to you in a timely manner it is unacceptable. It is disappointing to hear that we did not meet our regular hotel standards. We work hard to ensure our guests stays are most enjoyable. It is important to hear what we failed on and how we can improve. I would like to discuss your stay in more detail. If you choose to return to us, I will ensure the temperature in your room and the room is to your liking. We hope to restore your faith in the Brooklyn Way Hotel. I sincerely hope to hear from you soon. Kindest regards, Christian Aguayo

"Great stay and location"

4
19/12/2017

First off, the staff was excellent and very accommodating. Got there early and they gave me a room immediately. Subway to Manhattan was right across the street. They even printed directions to a store I wanted to get to in Brooklyn. Room was nice and clean. Only thing didn't like were the pillows. They were small square pillows more like throw pillows rather than regular pillows. Were lumpy and uncomfortable. Otherwise, everything and everyone were excellent. Would stay again with better pillows.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear awhite613, Thank you awhite613 for taking the time in submmitting in your review on your stay at the Brooklyn Way Hotel. Im happy to read that you enjoy your stay and that our hospitable staff was able to cater to your every needs. Im also glad that you found our location convenient to travel to your locations. Please do not hesitate to call the hotel directly if you have any question or would like to make a resevation for the near futere where we can give you the best deals. Hope to see you soon. Best Regards, Diana Lopez Guest Relations Manager

"Awesome Hotel and Great Location"

5
12/12/2017

I can't say enough great things about this hotel. My experience here was amazing. Chose this hotel from other reviews and the subway location literally outside the front door. This hotels staff went out of their way to be helpful. The room was clean and very comfortable. The breakfast was excellent as well. Many local restaurants to walk to as the front desk recommended two and they were fantastic. The location is prime. You can hop on the subway right outside the front door and be anywhere in 10 minutes. This hotel is definitely a great place to stay and see New York. Thanks Brooklyn Way Hotel for a wonderful experience!

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Saltshaker13, Thank you Saltshaker13 for giving the Brooklyn Way Hotel a perfect rating. I happy to read that we was able to make this stay a memorable and that you found our location easy to travel to you destination. I'm also pleased that you found our continental breakfast suitable to your liking. Please do not hesitate to call the hotel directly if you have any questions or would like to make a reservation for the near future. Hope too see you soon. Best Regards, Diana Lopez Guest Relations Manager

"Great stay!!"

5
10/12/2017

Shad and April were both amazing and friendly. They were both happy to help out regardless of the request. Cudos to them, they made our stay comfortable and pleasant!! She we return with our kids, we'llbe coming back thanks to their customer service, first and fore most. The rooms themselves are clean and well stocked, the bed and pillows were comfy. Noise levels were as good as it gets in NYC. The hotel is really close to the subway as well.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Ashleigh P, Thank you for the perfect rating we appreciate your kind words and I will be passing it along to the rest of my hospitality agents. I'm happy to read that our hospitable agents where able to accommodate to your every needs. I'm also glad that you found hotel comfortable and pleasant to stay at. Please do not hesitate to call the hotel directly if you have any question or if you would like to make a reservation in the near future where we can give you the best deals. Best Regards, Diana Lopez Guest Relations Manager

"Great Stay"

5
01/12/2017

Clean and comfy room. Staff was helpful and professional. Tamika was a front desk rude worker. But I won't place her lack thereof on the stay. The breakfast was good there's also DD's across the street if you like the coffee which I do. I've stayed here twice and love the location. Parkslope is my home!! ??Love NY.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Tatyana85, Thank you Tatyana85 for giving us a perfect rating, I'm glad to read that you enjoy your stay at the Brooklyn Way Hotel. I'm also happy to read that we was able to reach your expectations. Please do not hesitate to call the hotel directly if you have any questions or would like to make a reservations where we can give you the best deals. Best Regards, Diana Lopez Guest Relations Manager

"The Best Little and Impressive Hotel in Brooklyn, New York"

5
29/11/2017

Upon the arrival of a Delegation of 20 officials from Central America and the Caribbean and four from the U.S. to attend a three day (11/15-11/17)Conference Encounter at Medgar evers College, they stayed at Brooklyn Way Hotel. The delegates arrived at different time during the day and night and were warmly Welcomed and accommodated. They were able to communicate with staff in English and Spanish. They were informed of the amenities available to them. My colleague responsible for exploring hotels in Brooklyn indicated that she was impressed by the fact that this hotel was one of the cleanest, smoke free and and one block from the subway. Everyone felt safe. We want to thank Ms. Usha Singh, Director of Sales who graciously made us feel that she was looking out for our interest. On all three (3) shifts, Shad and the Reception Staffs, were wonderful. They were very attentive and courteous. After breakfast was over, we were able to use the breakfast tables to prepare for our Conference presentation. I felt that Shad became our attentive partner in ensuring the satisfied sense of well being at Brooklyn Way Hotel, and our entire delegation joined me in making this evaluation. We look forward to a return to this memorable experience in our next International Encounter. We will recommend this hotel to all of the people we know. Best wishes! Esmeralda V. Brown, Encounter-Conference Coordinator

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear esmeraldabrown, Thank you in taking the time in submitting in your review on your stay at the Brooklyn Way Hotel. We appreciate you giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoying catering to your needs as much as you enjoyed your stay with us. Please do not hesitate to call the hotel directly if you have any questions or concerns or if you would like to make a reservation for the near future. Best Regards, Diana Lopez Guest Relations Manager

"Great Customer Service!!!"

5
27/11/2017

My significant, Mr. D Mack who lives in Massachusetts had loss of a family member that lived in NYC and he and his family has had to make several unexpected trips to Brooklyn within the last month. This trip was unexpected and has been additionally hard on his family. He booked a room at a different hotel that was not able to accommodate him and his family. He ended up at the Brooklyn Way Hotel where they were able to accommodate him at a great rate and ample parking for he and his brother that wasn't able to walk long distances. I would like to thank some of the staff that made these trips less cumbersome than they already were. The staff to mention would be Shad, Lu, Tammika, April, Alex and Diana... I hope got the names correct and didn't leave anyone out. Thank you so much for your assistance and the great customer service you showed to them. It is much appreciated. Sincerely Kolette (significant other to D. Mack)

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear kleggett, Thank you kleggett for giving us a perfect rating, I'm happy to that we was able to make your stay a memorable one. It was a great pleasure in seeing you we hope you had a safe trip back home and we hope to see you again in the future. Please do not hesitate to call the hotel directly if you have any questions or concerns or if you would like to make a reservation in the near future. Where we can give you the best deals. Best Regards, Diana Lopez Guest Relations Manager

"Nov quick 1 nigjt stay"

5
20/11/2017

Thank you Shad at the Brooklyn Way. He got our room confirmed and was very hospitable. I'd like to come back and make this my go to place. Plenty to eat for the complimentary breakfast. There was a sauna on the lower level. No microwave and refrigerator in the room but no big deal for me on this trip. The train on the corner. KFC, Dunkin Donuts and the supermarket all in the same block. Bed comfortable, room size good for 2. Clean bathroom. I like the fact they don't allow pets, I have allergies.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Kyra J, Thank you Kyra J for giving the Brooklyn Way Hotel a perfect rating. I'm Pleased to read that our Hospitable staff was able to help with all your needs. I'm also happy that you enjoy all of our amenities and yes we do not have microwave in the room but we do have one in the C level for all guest to use. Please do not hesitate to call the hotel directly if you have any question or if you would like to make a reservation in the near future where we can give you the best deals. Hope to see you again soon. Best Regards, Diana Lopez Guest Relations Manager

"Receptionist, April, is worth the stay alone!"

5
20/11/2017

April, the lovely receptionist, is the predominant reason why I will be recommending this hotel to everyone and anyone who will be staying in the area from this day forward. April took it upon herself to go above and beyond repeatedly; further than any receptionist I have ever experienced. My partner and I had several obstacles that we would have not been able to overcome without her unrelenting desire to assist us any way possible. Thank you, April! You both saved, and made, our weekend!!!!!

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear louisjamesgregory, Thank you louisjamesgregory for your kind words about our hospitality agent April. I'm happy to read that she was able to cater to all your needs and made your stay at the Brooklyn Way Hotel a memorable and pleasant stay. We also appreciate you recommending our hotel to other future guest. Please do not hesitate to call the hotel directly if you have any question or would like to make a reservation for your next trip to New York where we can give you the best deals. See you soon. Best Regards, Diana Lopez Guest Relations Manager

"Very good hotel"

5
18/11/2017

I really loved the trip. Stayed here with my girlfriend, and we had a really fantastic time together. The room was clean and comfortable, the facilities were pristine and worked perfectly, the beds were comfortable and bouncy, the TV worked fine, and we had an amazing time. Would recommend.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear U7802VBjordand, Thank you for taking the time in submitting your review on your stay at the Brooklyn Way Hotel. We appreciate you giving us a perfect rating. I'm happy to read that you enjoy your stay and also that we was able to reach your expectations. Please do not hesitate to call the hotel directly if you have any questions or would like to make a reservation for your next trip where we can give you the best deals. Best Regards, Diana Lopez Guest Relations Manager

"Find somewhere else"

1
16/11/2017

I was unsure when I read other reviews about booking this hotel for my hols to NYC but took a chance. And to be fair to previous reviews :: yes the hotel is right by a subway station, yes supermarket next door is handy, *most* staff were v nice and there is a breakfast it's not fancy but it's there, it's BW clean & functional However as also mentioned Lots of homeless people in the area, it is very out of the way of everything and is too far from Manhattan. And On my first night there was a domestic violence incident a couple of rooms away, 3 hours of screaming & fighting & the woman crying & banging doors. It was so distressing. The cops came at 3am and arrested the man. 7 cops came and there was another 45 minutes of questioning the woman in the hall and police radios etc. I didn't sleep at all. Spoke to the General Manager the following morning (when the cops were back again) and yes words of an apology were given but he was so defensive ( benefit of the doubt was probably having a bad day! ) and he mentioned how he takes "these incidents" v seriously which I think means this was not a once off. And he said that he doesn't discriminate on who he "rents" to ... as the few days went on it became v clear that there are people who live in this hotel so depending on your comfort with that you can make a decision. I was given a $60 discount due to what happened maybe I should have complained more? When I checked out my final bill had the wrong address for me - they had me booked as from Iran?? I live in Ireland. I have my original booking which I did online with my address correct. I called BW customer service to make a small change to the booking prior to arrival so either they made the error or the hotel did either way, it's the little things that matter ... Deeply regretted staying here and it is my last Best Western for sure.

"Great location, excellent staff "

4
12/11/2017

The hotel itself is average- room furniture is tired, VERY tiny exercise room, typical free breakfast food. But the location to the subway (just outside the hotel) and amazing front desk staff make it worth staying here.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear mamabug7, Thank you mamabug7 for taking the time in submitting your review on your recent stay at the Brooklyn Way Hotel. I'm pleased to read that you enjoy your stay and that our hospitable agents was able to make your stay more delighted and able to cater to your every needs. and that you found our location suitable to travel to your locations. Please do not hesitate to call the hotel directly if you have any questions or if you would like to make a reservation in the near future where we can give you the best deals. See you soon. Best Regards, Diana Lopez Guest Relations Manager

"Good Position"

3
11/11/2017

I've stayed in this hotel for two nights. The position is absolutely good since it's literally next to a subway station (25th street) and you can reach the city center of New York in 30 mins roughly. Around the hotel there's no much to do so you need to get the subway or the car. The room was small but comfortable and very clean, the bathroom very nice as well. This hotel has also a private parking that costs 25$ per night (very expensive in my opinion but it's the only place where you can park your car). I'm not giving 4/5 just cause breakfast was too poor and the quality very low. For the rest is a very nice and comfortable hotel that I would advise.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Emiliano I, Thank you Emiliano I in taking the time in submitting your review on your stay with us at the Brooklyn Way Hotel. I'm happy to read that you enjoy your stay with us and that you found out comfortable rooms to your liking and also the location easy to travel to your destination. I'm also sad to read that our continental breakfast was not up to ur liking we are trying our best to provide the best quality to all our guest and in the up coming year we will be doing a lot of changes. Please do not hesitate to call the hotel directly if you have any questions or if you would like to make a reservation where we can give you the best deals. Best Regards, Diana Lopez Guest Relations Manager

"Great Customer Service and Hotel"

5
09/11/2017

I had a family emergency, I had to drive 4 hours to Brooklyn and needed a place that also had a parking lot. Great customer service from Ms. April and Mr. Alex at the front desk. I will come back and stay again soon.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Darrenmack, Thank you Darrenmack for the perfect rating. We appreciate you for taking the time in submitting your review. I'm happy to read that our hospitable staff was able to cater to your every need. Please do not hesitate to call the hotel directly if you have any question or concerns. Thank you Best Regards, Diana Lopez Guest Relations Manager

"Do not stay here"

1
07/11/2017

Stayed here at this best western never again. Found trash while lookingv for a plug for my phone. Also found dirty needles behind the curtain, used. Went to ask the desk clerk and he was rude was going to stay the rest of the week but checked out the next morning was given a refund after I called and told the manger about how I was cussed at and not offered another room. Unless you like that kind of thing do not stay here health dept. Needs to check this place out

Peter R, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Janet R, Thank you as always for taking the time to review our hotel and for your true honesty in regards to your stay. Ms. Janet R, all pictures of the situation has been taken as well a filed and discussed. You absolutely correct, since we have built in beds into the headboards these items are not moved for the exception of 4 times a year where we actually deep clean the rooms, behind, under and other areas not normally accessible on a daily basis. At this point we remove all the bedding, beds, wall units and all pictures from the walls this also include the decorative drapes as well, there is nothing left untouched during our quarterly deep cleaning. This being said, yes I agree there was a few items found behind the bed but not in plain sight and would have been detected as we remove furniture as you and your significant other had. The concern is this, as each room does in fact have 5 plugs and lamps that are by the bed that have plug ins as well, we still cannot understand why furniture had to be moved to find an outlet? We have always prided ourselves in Quality and Service and have to and I apologize in advance for this, but you were completely given the room complimentary and were in fact offered another room. Yet, this was not acceptable and after your stay contacted each manager of the hotel for more in future stays etc. That yes we felt was more than could already be offered. As you will see and I invite all of our readers to know that review other posts on this site to make their own decisions when booking with us or any other hotel in the future. Quality and Service is never questioned, but to bring items or concerns to the attention of the staff and management and agree to a solution, yet continue AFTER your stay to ask for more has truly has me baffled to say the least. As you stated on quite a few other occasions as well, as a BEST WESTERN EMPLOYEE on a special rate and complimentary room due to the situation we feel we have everything to satisfy you as a guest. We have an A+ Rating with the New York City Department of Health as well as deep cleaning schedules for every room of the property. We again do not deny the fact that there were items behind the bed that is attached to the headboard and in turn attached to the wall but as stated we truly do do thorough inspections daily. If you are truly a Best Western Employee you should understand that Quality, Cleanliness and Service is a highest priority daily in any hotel. Yes it is your right to move furniture and rearrange items in the rooms however, when stating clearly it was to look for an electrical outlet when so many are available throughout the room is a concern for all of us. We truly thank you for taking the time to review our property as your concerns have been addressed and taken into consideration as we start our room renovations next month. As always I truly wish you safe travels.

"Good place to lay your head in your travels to Brooklyn"

4
06/11/2017

The hotel staff was very accommodating. The room was comfortable and the Hotel is in a good location from many places in downtown BKLYN. I held 15 rooms for my Daughters Wedding and it was a good place to provide for my guests

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear U7160KMjudithw, Thank you for taking the time in submitting your review on your stay at the Brooklyn Way Hotel. I'm happy to read that you enjoy your stay with us and that our Hospitable agents was able to cater to all your needs and also you found our location of our hotel suitable for your travel. Please do not hesitate to call the hotel directly if you have any questions or would like to make a reservation for your next trip to New York where we can give you the best rate. Hope to see you soon. Best Regards, Diana Lopez Guest Relation Manager

"Very Enjoyable!"

5
06/11/2017

Affordable price that gave wonderful value. Clean rooms, modern architecture, delicious breakfast. I will stay again. Walking distance to the subway. On site parking. I was very surprised that a stay of this value was available in NY. The value was equivalent to a stay in MD. The room was smaller but I was more concerned about the cleanliness and it was clean with clean linens and bathroom.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear 648debrao, Thank you 648debrao!! and also for taking the time to submit your review on your stay with us. I'm very happy to read you enjoy our hotel and that you found our hotel very comfortable and clean to your liking and also or location of the hotel to your liking and easy to commute to your locations. Please do not hesitate to call the hotel directly if you have any question or would like to make a reservation in the near future. Best Regards Diana Lopez Guest Relations Manager

"Stay for NYC Marathon"

5
06/11/2017

Stayed overnight for the New York City Marathon. Same excellent service by front desk personnel as I have received on previous stays at this hotel. Room with queen bed, though a bit small, is comfortable, clean, up-to-date and efficient -- even has a great view of Manhattan from the 9th floor!

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear cllindgren, Thank you cllindgren!!!! for a perfect rating and i also happy to see you are a frequent guest. I'm happy to read that we was able to cater to your every needs and that you found our hotel comfortable and fresh and clean in the rooms and yes the view are amazing in the upper levels. Please do not hesitate to call the hotel directly if you have any question or if you would like to make a reservation in the near future we can give you the best deals. hope to see you soon. Best Regards Diana Lopez Guest Relations Manager

"Hotel fine for the one night"

3
28/10/2017

We stayed here for one night prior to a cruise. Close to the Red Hook terminal - not close enough to walk but needed a taxi. Check in was straight forward. Room very small, if we were staying more than one night we would have struggled to store cases. There was a small wardrobe and a set of drawers. The air con was very noisy and we had to turn it off twice as it was so noisy we couldn't sleep. Coffee maker in room. Complementary breakfast was OK. A couple of hot options, and a waffle maker. Plastic plates and cutlery. Small cramped room. Hotel did have free WiFi

"Second and not last time!"

5
24/10/2017

This was my second stay at the Brooklyn Way in the last six month. And I will come back a third time. Clean rooms, professional and helpfull staff,great breakfast Close to Manahattan R-Line 25th Street Station right around the Corner.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear 103jensj, Thank you 103jensj and Welcome back. We appreciate you coming back to the Brooklyn Way Hotel once again. I'm also glad to read that you enjoy our location and our amenity's. I'm also happy to read that our hospitable agents are friendly and able to cater to your every needs. Please do not hesitate to call the hotel directly if you have any questions or would like to make a reservation on your next trip to NYC. We hope to see you soon. Best Regards, Diana Lopez Guest Relations Manager

"Great Location"

5
23/10/2017

We looked for a hotel close to the Brooklyn Cruise Terminal and this hotel fit perfectly. The Terminal was less than 10 minutes away. Prior to our cruise we wanted to spend a couple of days exploring Brooklyn so this location worked very well for us.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Gail B, Thank you Gail B for giving the hotel a perfect rate and thank you for taking the time in submitting your review. I'm happy to read that you found our location suitable to travel around and close to your locations. Please do not hesitate to call the hotel directly if you have any questions or would like to make a reservation for your next trip to New York City where we can give you the best deals. Best Regards, Diana Lopez Guest Relations Manager

"hotel was ok fees were hidden & exorbidant"

3
16/10/2017

advertised on trip advisor as "best rate"= $119.99 but "NOT adverised" was city tax, nyc, state tax ny, occupancy tax, unit tax, and also not mentioned was daily parking fee of $24.83 so $119 became $166 will not use trip advisor again!

"Brooklyn Way Hotel"

1
15/10/2017

Room had lots if problems. Staff made promises but there was no follow up. Location is really good if you can tolerate everything else. You will be very unhappy if you are used to Marriott level of service.

Peter R, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear JJ C Thank you in advance for taking the time to review our hotel. Although your description was not too thorough and concerns that you may have please keep in mind that we apologize for not meeting your expectations. Please note that the only comment that I am able to make to your review is that we have never claimed to be nor are we at any type of Marriott type of standard. Our goal is to provide Quality and Service to the best of our ability. Our rooms and Lobby will soon go under renovations as we now officially 7 years old. This work will begin in January of 2018. With Modern furniture, more space and a Healthy Breakfast we can only continue to provide Quality and Service as we always have for the last 7 years. We are a limited service property with a Full Breakfast, Sauna, Fitness Center but our true claim to fame is again our Quality and Service, we are not able to promise anything that we cannot deliver to any of our guests, however will always go out of our way to make all of guests feel at home. Our Parking, Location and right next door to the MTA (R) train that can get you to any of the five boroughs within minutes makes us the best value in Brooklyn. We again apologize for not meeting you Full Service expectation but we hope that on your next trip to Brooklyn you choose us again for your stay. As always w wish you safe travels in the years to come. We again

"Good hotel for price"

3
10/10/2017

The hotel are very good and clean only big problem is the size of the room,.is to small! The location is good very close to train station that is very convenient and many store and restaurants in this zone, also personal is very friendly!

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Francisco G, Thank you for taking the time in submitting your review. I am happy to read that you enjoyed your stay at the Brooklyn Way Hotel and that the staff was able to cater to your every needs. Please do not hesitate to call the hotel if you have any questions or would like to make a reservations for the near future. Best Regards, Diana Lopez Guest Relations Manager

"I've found my place to stay when in New York"

5
07/10/2017

Clean rooms, beds were ok, and the price was very good. Staff were friendly and accommodating. The served a nice free breakfast consisting of eggs, waffles, bacon, sausage, bagels, toast, orange juice and coffee and tea each morning. Subway into Manhattan is literally outside the door and you are able to get to all the sites in Manhattan in about 25 minutes. There is a supermarket next door, donut shop, and two corner bodegas that stay open all night. There is a KFC and a few other stores within a two-minute walk… however no one should be going to New York to eat at a Franchise restaurant… so if you cross the street and walk up to 5th ave the street is lined with store front restaurants, deli's, liquor stores, etc. The place is totally safe to walk day or night so don't let episodes of Law and Order deter you. Anyway, this will be my hotel of choice whenever I return to New York. Oh yeah… of course they have parking also.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Jason H, Thank You Jason for a perfect rating!!! I'm glad to read that you enjoy your stay at the Brooklyn Way Hotel. I'm delighted that you enjoy the all the amenities that the hotel offers and that our hospitality was able to cater to your every needs. Please do not hesitate to call the hotel directly if you have any questions or would like to make a reservations on your next trip to new York where we can give you the best deals. see you soon. Best Regards, Diana Lopez Guest Relations Manager

"Great Hotel"

5
06/10/2017

Needed a Hotel in Brooklyn after returning from a cruise into Brooklyn cruise terminal rather than returning to the City for one night. This hotel was a great choice, clean, plenty of room and did the job nicely. must say it's very comfortable and nice friendly staff with my man Shad looking after us. Not much choice around for lunch or dinner and really need to car or a good 25 minute walk. Did like the free hot breakfast included in the package.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Stephen B, Thank you Stephen for choosing the Brooklyn Way Hotel for your stay an also for taking the time in submitting your review on your stay. I happy to read that you enjoyed your stay with us as much as we enjoy having you as our guest. Please do not hesitate to call the hotel directly if you have any questions or would like to make a reservation for your next trip to new New York where we can give you the best deals. See you soon. Best Regards, Diana Lopez Guest Relations Manager

"Perfect!"

5
05/10/2017

Hotel is very clean and pretty. Beds are comfortable and the price is so good. Breakfast is very good and hotel stuff is very very helpful with everything! ( especially April, she is awesome! ) subway is just in front of the hotel. There is a supermarket next to hotel and there is lots of places to eat on the street. There is a NYPD just 3 bloks away from the hotel so the area is safe.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Hazal Ç, Thank you so much Hazal For the perfect score!!!.We appreciate your feed back on your stay at the Brooklyn Way Hotel. I'm Happy to read that you enjoy all of our amenity's and our location was to your liking and also that our staff was very pleasant and help full with all your needs. Please do not hesitate to call the hotel directly if you have any questions or you would like to make a reservations for your next trip to NYC where we can give you the best deals. See you soon. Best Regards, Diana Lopez Guest Relations Manager

"Best value around"

5
04/10/2017

We have been to this hotel several times. The service is impeccable from A to Z. The people at the front desk are excellent...always willing to help. The two we interacted with the most were Shad and April. They went out of their way to solve any issues we had (as few as there were). April especially stood out. We tried another hotel our last visit (and independent hotel with not corporate connection) and were sorry we did as it left us “blue”. This place is the place to stay and you will not regret it.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Guest, Thank you so much for your 5star rate!!!!I happy to read that you enjoy your stay as much as we enjoy to have you here. I'm glad to read that our hospitable staff was Friendly and was able to cater to your every need. Our gold is to make our guest there stay memorable and a home away form home. Please do not hesitate to call the hotel directly if you have any further questions or would like to make a reservation on your next trip to NYC where we can give you the best deals. Hope to see you soon. Best Regards, Diana Lopez Guest Relations Manager

"Good value hotel if you don't mind feeling like you're missing out"

3
02/10/2017

We chose this hotel mainly down to price and because the reviews were okay but even before we arrived we were let down when I emailed the hotel asking for car service/limo recommendation for airport pick up and got a really unhelpful response that basically said to just line up for a taxi at the airport. When we arrived, we were really disappointed with the location. There is no where nearby to eat, the street the hotel was on wasn't really appealing to walk around, and we spent most of the time wishing we'd paid the extra $$ to stay in NYC. However, we found the hotel clean. The room was small but we didn't spend much time there. The hotel is very close to the subway although not on a fast line. The inclusive breakfast was serviceable but all the vending machines were broken. However, there was a small supermarket next door which meant that it didn't matter so much that there was nowhere to eat nearby. Fridge in the room and a microwave in the coffee area were very useful. The only place close to the hotel that was worth a visit was Green-Wood Cemetery - it's well worth having a wander around. Some of the staff were super helpful, some less so (April was fantastic) but next time I'd probably stay elsewhere.

"Excellent location for access to cruise terminal"

4
02/10/2017

We stayed here before leaving on a cruise the following day. We felt it was a good value and would recommend it to other cruise passengers. The front desk staff were extremely helpful and provided excellent customer service.

"Filthy hotel and poor housekeeping staff performance"

2
27/09/2017

Although there might have been a recent upgrade to the general infrastructure, there was definitely no upgrade on staff performance levels and staff attitudes. 1. We were promised an early check-in which was arranged months in advance. We had planned our arrival time earlier as per the agreement. We were only allocated a room after 15:10. 2. Our room was filthy. Previous guests had split coffee grains in the carpet. The coffee was left on the carpet and not cleaned once during our 6 night stay. That means that the carpet was not vacuumed in six days and not even between changes in guests. 3. The cupboard had a thick layer of dust on top of it. 4. We had to call housekeeping every night to ask them to replenish our coffee, sometimes provide towels and to provide basic amenities. 5. The room was tiny. 6 Pillows were uncomfortable and tiny.

"great location, helpful staff, but hard beds and small pillows!"

4
26/09/2017

have stayed at this hotel for a number of years.........love the location,, and the staff. Beds have changed to much too hard beds, and pillows have shrunk! ???? What's haappened! So many hotels are gonig to pillowtop beds, or the like, but this hotel changed to HARD beds and miniature pillows.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear elizabethfU6608BU, Thank you for taking the time in submitting your review on your stay. I'm happy to read that you have stay with us numerous of times and that you enjoy your stay with us and that our location is to your liking. I'm also sad to see that in your last stay was not to your satisfying to your liking. I will be bring up to my management of your concern. Please do not hesitate to call the hotel if you have any questions or concerns. We hope to see you again on your next trip to New York. Best Regards, Diana Lopez Guest Relations Manager

"Visiting family"

4
25/09/2017

This is our second stay at this BW. True, the rooms are small, but we us them mainly for sleeping. Visiting our daughter and granddaughter, our granddaughter likes to come stat with us. We love the breakfast. There is a subway stop at the end of the block and the desk employees have always been helpful in advising us on use of the trains. The parking is extra, but at least we don''t have to circle the block looking for a spot on the street. All in all this is a great hotel for the price.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear cathyf160, Thank you for taking the time in submitting a review of your stay at that Brooklyn Way Hotel. Thank you Cathy in choosing to stay with us once again. I'm happy that you and your family enjoyed all the amenity that hotel provides and that the staff was hospitable with all your needs. We hope we see you again on your next trip to New York. Please do not hesitate to call the hotel directly if you have any questions or would like to book a reservations for the near future where we can give you the best deals. Hope to see you soon. Best Regards, Diana Lopez Guest Relations Manager

"Nowhere near 'Premier'"

3
24/09/2017

The Brooklyn Way Hotel, the "BW Premier" collection hotel, is a surprising scam of Best Western. The REAL quality is probably basic 'Best Western', not even BW PLUS. While the room was OK (thou very small), the rest was AWKWARD. To reach the reception, you have to take steep stairs. Yes, there are TWO elevators, but their actual workings remain a puzzle. In every case, the WAIT is VERY SIGNIFICANT. The breakfast room in the basement is equally murky. Wi-Fi was questionable.And staff attitudes icy.

"Great customer service"

4
23/09/2017

I have visited the Brooklyn Way twice, and have both times found the experience to be top-notch. The customer service is fantastic. The woman who checked me in was named April, and she was warm, gracious, and very helpful. I found the room to be clean and spacious enough for my needs. I found the neighborhood to be surprisingly quiet, given the location. The breakfast buffet was fantastic, and far beyond the usual meager "continental breakfast" offered by most hotels. There is limited parking which must be paid for, but given the tribulations involved in finding parking on the street, I found this to be a worthwhile investment. My only minor quibble would be that the fan in the bathroom didn't work in either of the rooms I stayed in, but that's certainly no deal-breaker for me. Overall, I've been very satisfied with both visits, and will definitely be returning!

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Nat P, Hello Nat P, Thank you for taking the time in submitting a review on your stay at the Brooklyn Way Hotel. I'm Happy to read that we was able to make your stay memorable once again and that hospitable agent April was very helpful and gracious. I'm also happy to see you found our room very comfortable and spacious. Please do not hesitate to call the hotel if you have any further question or would like to make a reservation in the near future where we can give you the best deals. Best Regards Diana Lopez Guest Relations Manager

"Awesome customer service"

5
21/09/2017

Shad, employee, was a customer service among better than any other hotel. all their staff are truly pleasant. It's also close to the major highways. Choose this hotel the next time you visit new york!! Best customer service

"Great Stay"

4
20/09/2017

Staff went above and beyond to help us out when our flights were canceled and we needed to extend our stay. We stay here every year, when we come to visit family. Great staff, great rooms and great location.

"The Worst Ever!"

1
19/09/2017

I am currently staying at this disappointing hotel, if you are considering staying here-please do not! The area is desolate and the room furniture is so scratched up, beat up and awful it looks worst than goodwill. For $190 per night this is unacceptable you can do much better for the money spent somewhere else with better service! The management was not at ALL helpful in offering a reasonable solution other than to tell me that eventually the rooms would be renovated and to give me worthless BW Points. Last night and today my room key didn't even work. I will never stay at another Best Western because of this poor experience and their lack of concern and customer service even when I called in and opened a case.

"Disgusting service, horrible staff"

1
17/09/2017

I was treated extremely rudely by staff during my trip here, after calling up 3 weeks after check out I was spoken to by Chad who hung up on me when I asked why my deposit was not returned. Will not be returning.

Peter R, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Nicole D, Please allow me to say thank you in advance for taking the time to review our hotel. Please allow me to apologize in advance for for the staff behavior during your recent stay and call backs to the hotel. We strive hard to ensure that all of our guests are completely satisfied as we strive for quality and service to each and every day. However there are time that things do not go as planned as in your situation. Please accept me deepest apologies in regards to this and rest assured that i will talk to each individual in the Front Office. Please also note that Managers are always available 24/7 to answer anyone's questions or concerns. Again please accept my apologies for the stress that you have encountered at our hotel but rest assured as stated I am always available to anyone at any time to discuss matters of any kind. We are always here to serve our guests no matter what and my door is always opened. We hope that you reconsider your option to stay with us in the future and as always we wish you and your family safe travels. Regards, Peter

"Microscopic room"

4
15/09/2017

We had a tiny tiny room on the 9th floor. Most rooms are small by looking at the floor plan. None of the rooms have a view of Manhattan which is directly across the bay. They either face north or south, too bad. Room was very clean though. The reception is located below ground level. There is an elevator to reception. Breakfast is typical BW breakfast, but this one did have hot food, eggs, bacon etc. There are several restaurants within walking distance on 5th Ave, one block away. The hotel is a great location to get to Manhattan. There is a subway entrance is just down the street from the hotel. The entrance to the subway to Manhattan is across the street.

Patricia C, Social Media Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Hello, Thank you for your great review. I love our breakfast because it has enough variety for everyone including making your own waffles. We are glad to know that the location to our hotel suited you well. We look forward to your next visit, hopefully soon. Thank you again, take care.

"Disappointing "

2
14/09/2017

Rude front desk staff; fitness room and sauna closed; poor quality breakfast in the basement of the building and tiny couch sized pillows. :( :(. Clean room and good quality shampoo and soap were only redeeming qualities

"Great hotel"

5
12/09/2017

My family and I were first time visitors to NYC in AUG 2017 and we were apprehensive about places to stay especially because my daughter is 4 years old. We would absolutely stay here again having had a very pleasant experience. Staff members are helpful and polite, breakfast is great and the hotel is at a convenient, safe location. There's a grocery next door, decent grill place opposite, dunkin doughnuts and subway (restaurant) nearby. The subway (train) is practically right outside the hotel and we felt comfortable returning from our city adventures late at night.

"Good bargain and very good customer service"

4
09/09/2017

I was in town early September 2017 for about a week, and selected Brooklyn Way Hotel as a cost-effective option to visit both Brooklyn and Manhattan. The hotel is steps away from the subway and the customer service was comparable to better than some higher priced accommodations. The staff was excellent in response and professionalism. The location is okay, in that there isn't much to do directly around the hotel. The lobby is lower than the entrance, which requires a room key to access after late hours. There's a deli, general store and donut shop across the street. However not far from the hotel (around 5th and 26th) there's a cool bakery and that area offers a few more choices for dining. I would recommend Brooklyn Way Hotel for anyone in need of a clean room, caring staff and comfortable stay at a reasonable price.

Patricia C, Social Media Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you for your feedback. It was a pleasure to have you as our guest. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. We look forward to welcoming you back!!!

"great staff, very clean"

4
06/09/2017

Stayed here a few times for business. Very clean and staff is extremely helpful. The rooms are clean and bed is comfortable. Love the 4 square pillows each bed has. Upon going up to the room the front desk places a call to make sure everything is ok with your room.

APRIL , Public Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Hello loribP3887PJ, Thank you for allowing us to be your home away from home. We are so please to know that you have stayed with us in the past and continue to choose us for your future business trips. We strive our best to make Brooklyn Way Hotel as clean, comfortable, and as convenient for all of our guests. We look forward to seeing you soon. Kind Regards, April L. Public Relations Manager.

"Nice hotel. Convenient location"

4
05/09/2017

Stayed 2 nights mid-August for a wedding. Pleasant staff. Received a call a couple of hours after checking in to see if everything was to our satisfaction also to see if we needed anything. Expanded continental breakfast. Besides typical food they also had fresh cooked scrambled eggs, sausage and bacon as well as fresh batch of oatmeal.

Patricia C, Social Media Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Hello A6416GZmaryn The team and I appreciated your feedback. We are delighted to hear that you enjoyed your stay. Its good to know our staff provided you with suitable costumer service. Our breakfast provides a variety of choices, glad you liked it. We look forward to having you visit with us again in the future.

"What I expected and a little more"

4
28/08/2017

I would have to say this met my expectations plus a little more. First of all, and this is only a personal preference, I was thrilled the room was NOT chilled to 64º upon entering! For a NY hotel, this room was actually a good size; not to say it was large, but I've stayed in many a NY hotel where you couldn't open the refrigerator if the bathroom door wasn't shut. And yes, this room had a refrigerator. Which worked! In fact, everything worked! The only improvements I could see were minor ones, such as the closet sliding door tracks were broken or missing, and the "wands" used to close the curtains weren't both operable (the curtain could still be manipulated by hand). I did have a room on the ground floor which meant the only window was at 7' high. This may be a drawback to some. Since I was not planning on being in the room during the day, I didn't care. The staff was super friendly and helpful, including prior to the trip when I called a few times with questions. I do wish that an earlier check-in or later check-out were available, but even here- I did show up early and they did accommodate me. So they seem to do what they can. Kudos. Would I stay here again? I'm planning on it.

Patricia C, Social Media Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Hello CharlesLindberg, Thanks for choosing our hotel as your choice of stay and for your wonderful review. We are delighted to hear that you enjoyed your stay. We do have a great staff and I am happy to hear that they were able to accommodate your needs. We looking forward to seeing you again. Next time ask for a room on the 9th or 10th floor for our amazing views. All the best, Patricia Chaves Social Media Manager

"Love this hotel"

5
27/08/2017

This hotel is clean, comfortable and is located 2 mins away from the R train for easy access to Manhattan. I was very pleased with the staff and the included breakfast was absolutely delicious! I would definitely stay here again and will recommend all friends and family to stay here too whenever they visit NYC.

Patricia C, Social Media Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Greetings marnayb Thank you so much for your amazing review and for the recommendation to Brooklyn Way Hotel. I am glad you liked our breakfast and hospitable staff. Hope you come back to New York and please don't hesitate to call us directly for any future reservations. Sincerely, Patricia Chaves Social Media Manager

"Tidy hotel"

4
18/08/2017

Pleasant stay, rooms were clean ours a bit small, but a good base to explore NYC, as it is right next to the subway, buffet breakfast was well stocked and fresh, every day with a good selection to choose from.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear David M, Thank you David for taking the time in submitting in your review. I'm happy to read you enjoyed our ideal location and our amenity's. Please do not hesitate to call the hotel if you have any question or would like to make a reservation for the near future. Hope to see you soon. Best Regards, Diana Lopez Guest Relations Manager

"Our New York Holiday"

5
16/08/2017

Wonderful hotel, friendly and helpful staff, clean and comfortable rooms, overall a great experience! Hotel is conveniently situated, access to the subway is literally meters from the hotel! We will definitely stay there again!

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Gary T, Thank you Gary T!!!! for giving us a perfect five star rating. I'm happy to read you enjoy your stay with us as much we enjoy having you as our guest. We strive everyday to make sure our guest has a memorable stay at the Brooklyn Way Hotel. Please do not hesitate to call the hotel directly if you have any questions or would like to make a reservation for the near future. Hope to see you soon. Best Regards, Diana Lopez Guest Relations Manager

"1 night hotel stay on August 13, 2017."

3
15/08/2017

The hotel was in a good location. It was Sunday so It was quiet. The room was clean and had a refrigerator but had no microwave. The room was smaller than we expected and are accustomed to. Had no need to use the internet on this trip. Parking was $25 per night, more expensive than we expected.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear 541charlesdr, Thank you in taking the time in submitting your review on your stay with the Brooklyn Way Hotel. I'm Happy to read that you enjoy your stay with us. Please do not hesitate to call the hotel directly if you have any question or would like to make a reservation for the near future. Hope to see you soon Best Regards, Diana Lopez Guest Relation Manager

"Average"

3
15/08/2017

I was upset my card still got authorized the full amount even though I paid my full stay with a Travel Card. I understand I wasn't charged and it was only an authorization but it was an inconvenience since it holds the money from me. One of the elevator was broken so the other one was really slow. We had to climb up the stairs to the 7th floor. The bed sheets were really rough and looked old. The toilet seats had permanent stains on it, which looked unclean.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear 931onone, Thank you for taking the time in submitting your review on your stay. I'm very sorry to hear you had so many inconvenience on your stay. We always strive every day to do our best for our guest to have a memorable stay with us. please do not hesitate to call the hotel if you have any questions. Best Regards, Diana Lopez Guest Relations Manager

"Great Hotel!"

5
09/08/2017

I stayed here for two nights and enjoyed my stay. The receptionist when I first got there was very nice and helpful (unfortunately I do not remember her name) and the other receptionist April is super nice also. There is a guy who I guess is apart of the maintenance team who was really nice (I didn't get his name either but he was really sweet and friendly). They also provided breakfast until i believe 10:30 am, so that came in handy. The location is very convenient also because the sub is right on the corner and I could take the R train to get pretty much anywhere I needed to go. Definitely a good hotel for a quick trip!

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear jash2494, Than you for taking the time in submitting your review on your stay. I'm happy to read that our staff was able to cater to your every needs and also you enjoyed our hotel amenity and that our location was very convenient. Please do no hesitate if you have any question or would like to make a reservation for your next trip to New York where we can give you the best deals. See you soon. Best Regards, Diana Lopez Guest Relations Manager

"Good quality for the money and very close to subway"

4
08/08/2017

We stayed for 2 nights. Breakfast was better than expected, included scrambled eggs and bacon. The room is rather small which is normal for New York, so no surprise, but very clean and newly renovated. They have tea and coffee machine downstairs and a microwave which you can use 24/7. This hotel is very close to a Subway station and grocery store which was great. Overall good stay. The mattress could be better though..

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear B5950ZFmarinap, Thank you for taking the time in submitting your review and for choosing the Brooklyn Way Hotel for your stay. We are so glad to read that you enjoyed your stay with us and that the staff was able to cater to all your needs. I'm also delighted you found our location of our hotel convenient and all the amenity to your liking. We always strive to do our best for our guest to have a memorable stay with us. Please do not hesitate to call the hotel directly if you have any questions or would like to make a reservation in the near future, where we can give you the best deals. Hope to see you soon. Best Regards, Diana Lopez Guest Relations Manager

"Great reception!"

5
07/08/2017

Came in early afternoon last Friday after a long drive and had a wonderful reception at front desk by April and her smile. She made everything easy to make things fast and clear and, after just a few minutes, we were all set and heading to our room. Perfect stay, close to everything in NYC and Brooklyn areas, whether you commute or drive. Would definitely return!

APRIL H, Public Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you Jean-Guy R for such a great review. It was such a pleasure. Our hotel is perfect for those who want to visit NY, from the subway being only a few steps away and also our very friendly staff. We definitely appreciate you staying with us. I am glad that I had the opportunity to have met your expectations. Look forward to seeing you again in the future. Thank you for choosing us as your home away from home. -APRIL

"Great value and updated amenities "

5
05/08/2017

Great value, nice staff, clean updated room, good breakfast, convenient to subway, parking only twenty bucks, near grocery and convenience stores, great view of manhattan. Would highly recommend this property to anyone looking for a bargain way to visit New York.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear pam k, Thank you for taking the time in commenting on your recent stay at the Brooklyn Way Hotel. I look forward in sharing your kind words with all the staff. We look forward in seeing you again on your next trip to New York. If you have any question please do not hesitate to call the hotel directly or if you would like to make a reservation for the near future where we can give you the best deals. See you soon. Best Regards, Diana Lopez Guest Relations Manager

"very happy"

4
03/08/2017

very beautiful rooms and clean.Nice big bed and got a great rate. They need darker curtains ,lets to much sunlight in.The only downside was breakfast was a hot mess down there. it was not maintained and dirty with food and trash.

APRIL H, Public Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank you Alicia M, for your review. We definitely appreciate it. We are very pleased to know that you enjoyed your stay with us at Brooklyn Way Hotel.

"great hotel in Brooklyn NY"

5
31/07/2017

Great hotel, great location, very helpful staff, very clean room and great complimentary breakfast. Reasonable rate for NYC This is our second stay here and the service is consistently good. If you are in need of subway directions or restaurant, the staff is very helpful

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear tropicalfun4us, Thank you for the great five star! I'm happy to read that you enjoyed our comfortable hotel and ideal location and our hospitable staff. We strive to provide our guest an environment where our guest feels comfortable and relax on there stay. Please do not hesitate to call the hotel directly if you have any question or would like to make a reservation for the near future where we can give you the best deal. Hope to see you soon. Best Regards, Diana Lopez Guest Relation Manager

"Affordable Stay in NY"

4
30/07/2017

Stayed here several times because of cost. Very good free breakfast. Steps away from subway. Be sure to request upper floor room with view. This stay was assigned a closet sized room overlooking parking lot on 4th floor with no refrig or safe. Very international clientele. Two night stay made accommodations acceptable, but not for longer stay. Overall, economical option for short stay in NYC area.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Frederick H, Thank you for taking the time in submitting your review and for choosing Brooklyn Way Hotel again for your stay. I'm glad to read you truly enjoyed your stay and that the staff was very helpful with all your needs. Please do not hesitate to call the hotel directly if you have any question or would like to make a reservation again for the near future where we can give you the best deals. Best Regards, Diana Lopez Guest Relations Manager

"affordable very comfortable Park Slope hotel"

5
27/07/2017

Stayed here because we arrived by car instead of plane/train and hotel offers on-site reasonably priced parking. Will definitely return. Very friendly staff, clean hotel with comfy bed, quiet room, good breakfast, a block away from subway station and a mile from Prospect Park. Great front-desk service.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Susan C, Thank you for taking the time in sharing with us on your resent stay at the Brooklyn Way Hotel. I'm happy to read that you enjoyed our comfortable hotel and ideal location and our hospitable staff. Please do not hesitate to call the hotel directly if you have any further question or would like to make a reservation in the near future. See you soon. Best Regards, Diana Lopez Guest Relations Manager

"One night in Brooklyn"

5
27/07/2017

Very courteous and helpful staff. The room was perfect. Close to subway and attractions. Breakfast was a nice bonus! The Prospect Park Zoo was a nice way to spend the afternoon. I recommend The Bell House for entertainment and drinks. Its about a 20 minute walk from the hotel.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Crista P, Thank you for taking the time in submitting your review about your stay at the Brooklyn Way Hotel. Im very pleased to read you enjoyed your short stay and that the hotel was able to reach your expectation. We hope to see you again in your next trip to Brooklyn. Please do not hesitate to call the hotel directly if you have any question or would like to make a reservation in the near future where we can give you the best deals. Best Regards, Diana Lopez Guest Relations Manager

"Great stay"

4
26/07/2017

The hotel staff was super nice, breakfast excellent. Our room was very small but we only needed it for the nights, so it was ok. Parking was right on the premises. Hotel is located right next to the subway! Extremely convenient! There is also a convenience store across the street. He is open 24 hrs. It was great to be able to get some beverages after a long day of sightseeing.

"Steps away from the subway"

4
25/07/2017

Our room was VERY small, but clean. The bathroom was a nice size and updated. The subway is just steps away from the front door. Nice view of the city, especially at night. Mylon checked us in and was very friendly. Limited parking right next to the hotel for about $23/night.

"Greg's Stay...."

4
24/07/2017

i stayed for three nights @ hotel...had no problems, everything was just fine..liked location... subway was right outside of Hotel. made it easy to get around city..only thing i didn't like was the price of parking( $22.50 per night) third night i parked in the street...

"Clean, friendly, safe"

4
19/07/2017

Teeny tiny rooms but if you're not spending a ton of time there, it's fine. Rooms were clean and modern. Front desk and staff were very helpful and accommodating. A convenient parking lot is connected for a fee. R train within steps of front door. Only one negative and that was the free breakfast and coffee. WEAK coffee and the food was below average.

"Friendly"

5
19/07/2017

Enjoying the sights, coney island, statue of liberty, central park, and b time square, from subway close by, enjoying the staff and breakfast, housekeeping was awesome and nice. .a must stay at place in the future!

"Good stay"

4
17/07/2017

Everything was perfect for a visit in the Prospect Park area except for the unbelievably noisy air condition. Because of the heat index it turnrd on and off every 10'. It variously sounded like a dump truck unloading gravel or a helicopter outside our window. It definitely interfered with sleep.

"2017 NY Trip"

4
14/07/2017

Hotel staff very helpful, the room was average size for a room in New York, bed very comfortable, bath towles were large and soft not the normal hard rough that some hotels use. This hotel is very close to the subway entrance to get into Manhattan and uptown.

"Worst Hotel Stay Ever"

1
14/07/2017

The only staff member that was nice to me was a young man with dreadlocks. They allowed the breaking of security protocol and let someone use the toilet when I wasn't there. Because of this I had trouble sleeping at night. I have cut up my Best Western Rewards card membership after 13 years. I have also advised competing hotel chains in Australia of possible estate takeovers of struggling Best Western properties in Australia. Never again. Brooklyn is promoted as a cool hip place to visit. It's more like Crooklyn the suburb the government forgot.

"Clean, straightforward, contemporary lodging"

4
13/07/2017

I got a room with a king bed on the ninth floor. It was well furnished, Although it was a compact space it worked for me. Free wifi and coffee maker worked fine. It was hard to find enough of a flat surface near an unused outlet in order to plug in the coffee maker. Seemed fairly quiet most of time except for the usual noise in the corridor in the morning. I'll go back as the need arises. A big plus is the subway station (R train) right next to the hotel that takes you directly into the financial district in Manhattan.

"Girls weekend in BK!"

4
08/07/2017

If you're looking for a clean nice place to stay and AMAZING staff please look no further .The Best Western Prospect Park is now The Brooklyn Way Hotel. I've stayed here about 8 times over the last 4 years and I'm still very pleased. Geraldo assisted us during check in and allowed an early check in. They offer free continental breakfast daily and parking in their garage or outside lot next to the hotel for a little under $30 a night after tax. Thank you Brooklyn Way Hotel for your wonderful hospitality, it does not go unnoticed.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear PennyProud, Thank you for taking the time in submitting your review on your recent stay at the Brooklyn Way Hotel. I am happy to read that you enjoyed your stay with us and that our staff was able to cater to your needs. Please do not hesitate to call the hotel direct line if you have any questions or would like to reserve a reservation in the near future hope to see you soon. Sincerely, Diana Lopez Guest Relations Manager

"opinion"

4
08/07/2017

due to payment ,you get maximum facilities, clran and nice room, and very nice and proffesional stuff. i would kindley reccomend Brooklyn BW, to others. it was very nice beeing there. thank you till next time.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear 956anatd, Thank you for submitting your review! I'm happy to read that you found our hotel to be comfortable and full of our hospitable staff, and to everything to your liking. We look forward in having you again as our guest at the Brooklyn way Hotel. Please do not hesitate in calling our hotel directly if you have any further question or would like to make a reservation in the near future where we can give you the best deals. Best Regards, Diana Lopez Guest Relations Manager

"Very Clean and great Service."

4
06/07/2017

the staff was professionel and had an honest aproach that made me and my wife feel welcome.The room was very clean especially the bath was well kept. the proximety to the subway ( R-Line) and therefore easy to reach all New York sights was very positiv. We would come back at any time

"NYC trip"

3
05/07/2017

Room was clean, staff was friendly and helpful and the location is steps away from a major subway line which was extremely convenient. Beds were decent, rooms were updated, however, it is small for 4 people. Would suggest 3 or less per room unless you operate well in tight quarters.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear tinacJ1416TL, Thank you! I appreciate your positive feed back about our hotel. We do take pride in accommodate all of our guest in every way we can. We look forward in having you again at the Brooklyn Way Hotel. Please do not hesitate in calling the hotel direct line if you have an question or would like to make a reservation in the near future where we can give you the best deals Thank you. Best Regards, Diana Lopez Guest Relations Manager

"Great place"

5
03/07/2017

Nice hotel with parking and near the subway. Safe area. We came back one night at 10:30p. The breakfast was great. Our room was nice and clean and service calls were promptly answered. I would definitely come back here and explore Brooklyn more.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Anna G, Thank you for taking the time in submitting your review and for choosing Brooklyn Way Hotel. I am happy to read that you enjoy your stay with us. We look forward to having you again as a guest in our hotel. Please do not hesitate to call the hotel directly if you have any question or would like to make a reservation where we can give you the best deals. See you soon. Best Regards, Diana Lopez Guest Relations Manager

"Very good experience"

4
02/07/2017

Tamika , customer service rep. was curtious and helpful, the hotel is a smoke free zone, my room was clean, and the food was good. The hotel is in a quiet and convenient location close to the subway and local restaurants. Overall I had a good experience. there and would go back again as well as recommend it to others.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear _stephanie_marcel, Thank for taking the time in submitting your review. I'm happy to read that we was able to reach your expectation and that the staff was able to cater to your every needs. Please do not hesitate in calling the hotel directly if you have any question or would like to make a reservation for the near future where we can give you the best deals. We look forward in seeing you soon. Best Regards, Diana Lopez Guest Relations Manager

"07/02/17 "

5
02/07/2017

Great Customer service with Shadrac! The hotel was so much better than expected.The breakfast Buffett was ok. Coffee not so much but it was still better than buying breakfast. The room was very clean and modern. A true gem in Brooklyn..Great Prices!!

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Tiffany W, Thank you for taking the time in submitting your review about your stay at the Brooklyn Way Hotel. I'm happy read that you enjoy your stay with us and that we was able to reach your expectations. Please do not hesitate in calling the hotel directly if you have any question or would like to make any reservations where we can give you the best deals. We look forward in seeing you soon. Sincerely, Diana Lopez Guest Relations Manager

"Exceeded my expectations!"

5
29/06/2017

We needed a nice, but cheap hotel in Brooklyn and wondered if such an animal existed. We were pleasantly surprised to find out it does! We were in town for my sister's wedding and the Brooklyn Way was just the right place for us. Here are the highlights of this location: It's either a fairly new construction or it has been completely remodeled, has a parking lot, next to the subway, large dining area for a NY hotel, and a nice breakfast. Upon our early arrival after driving 10 hrs from NC, the staff offered to take our luggage and hold it for us until our room was ready. We decided to get a bite to eat and roam around until then.They gave us a parking pass for our car and told us what train we needed to take to get to our destination. They (the staff) were able to get us into our room a little after 1 pm although check-in wasn't actually until 3pm. They were very accommodating and helpful. We felt very safe in the part of town we were in and were glad to be so close to the subway! I can't say a bad thing about this hotel or the staff at all!

"Service, convenience, and relaxation"

5
28/06/2017

The Brooklyn Way Hotel is a relaxing haven in the middle of busy Brooklyn. Convenient to many areas of the city, relaxing with rooms that are comfortable and quiet, The Brooklyn Way Hotel has many pluses. We have never had a problem getting a spot in their parking lot. Great service is their trademark!

"Wedding Day"

5
28/06/2017

Friends and family stayed in this hotel for the occasion of a nearby wedding. From securing the block of rooms thru check in and check out, we experienced professional, courteous and caring staff. In particular, Shad, Tamika and April saw that all our needs were met! The hotel is modern and well appointed. A lovely sauna beckoned, but unfortunately, time ran out before we could relax and enjoy. The complementary breakfast is convenient, although ordinary, compared to the dining delights of the neighborhood!

"Bed Bugs!"

2
23/06/2017

A Bad Bed Bug Infestation which has caused me on going stress and that was added to by no concern from the hotel management. They just dismissed my concern as they assumed NO responsibility for the impact of the Bed Bugs on me! Simply Unforgivable and shameful on their part.

Peter R, General Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Mr. Torgerson, Thank you in advance for your review of our hotel, however we need to be very clear of the event that lead to your review. The Management was in fact notified of your "claim" and investigated it immediately. Upon thorough investigation and multiple conversations with you personally we did not nor did the extermination company find any "pests" of any kind in your room. In FACT, the room was on a routine service for monthly inspection on the 7th of June 2017 and then an emergency call was made on the 15th of June after your claim. Again no pests were found nor any evidence to the matter. All documents are in the Executive Office for review. As stated to you in an email, we report to local, state and federal agencies in regards to all and any chemicals used in our hotel in treatment and or cleanliness, we are very very forthcoming. What upsets the Management and staff is that you stated that you have visited your Doctor and the doctor in your words said it could be "Scabbies" which is transmitted from person to person, skin to skin and not by linen or terry. Your claim that it was our linen and terry is a concern as well as we use Ecolab Products for cleaning and IF any pests would to pass through the cleaning process and onto drying no pests are able to survive the heat process, this is easily Googled as well. If for some reason unlike other hotels that send and mix their linen with others all products are clean and folded in house and inspected again prior to making it to the room, which our staff has been trained to review and discard any potential issues. As you will see I am very particular with the Quality and Service we provide here at the hotel and will as you can see be more than happy to share our finding with anyone who may ask. This is all on record for review so that this is not your typical response of bias or no fault claims by us, again all records are available for review. Thank you in advance for sharing your thoughts and as stated in the emails to you Mr. Torgerson we have sent all documentation from our investigation however I am always available to discuss matters more with you. We again thank you for your time and wish you very safe travels in the future.

"Excellent Location"

5
22/06/2017

We used the Hotel as a night stopover prior to boarding the Queen Mary 2 for the East bound transatlantic crossing. Conveniently located for JFK Airport just a $65 taxi ride and $15 to the Cruise terminal. There was a good buffet breakfast (included in accommodation price). Located next to the subway. The room was well presented with large wardrobe and bathroom. Good friendly and very helpful staff and would definitely recommend this hotel.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Raymond H, Thank you for taking the time in sharing your feed back with the Brooklyn Way Hotel. I'm happy to read that you enjoyed our comfortable hotel and ideal location and our hospitality staff. Please do not hesitate to call the hotel directly if you have any question or would like to make any reservation for the near future. Best Regards, Daina Lopez Guest Relations Manager

"We had a good stay at Brooklyn Way"

5
20/06/2017

The room was neat and clean. Good location to subway. Great breakfast. Wish we had time to use the sauna and steam room! Didn't like having to pay for parking in their lot though. I would come back and stay here again.

"Location conquers all"

3
20/06/2017

Hotel is conveniently located next to the subway station and a grocery store. Front desk staff is very friendly and attentive. Room was quite basic, but did the job. Breakfast could be better, for example vegetables and cheese would be a nice addition.

"A pleasant stay"

4
20/06/2017

We arrived early at the hotel after a long flight and were met with such warm hospitality. The staff went out of their way to make us feel comfortable. They also assisted us in making the most of our short stay in NY by adding their suggestions and local knowledge. It was good to be so close to the train subway and good food places. We had a pleasant stay here.

"Easy and pleasant over night stay."

5
19/06/2017

We needed a place to stay overnight while in Brooklyn and this was definitely a good choice. The staff was nice and attentive, the facilities were clean and well maintained and the rooms were as expected, clean with no issues, equipment malfunctions. Cannot speak as to an extended stay but would definitely recommend.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
June 22, 2017 Dear Peter A, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Please do not hesitate in calling the hotel directly if you have any further questions or if you need a future reservation where we can give you the best deals. see you soon. Best Regards, Diana Lopez Guest Relations Managers

"Cheap and friendly hotel for a city trip"

3
10/06/2017

First of all: Price ist absolutely competitive! Don´t expect too much comfort and space in your room, especially the bed was very small and old - but always clean! Thanks a lot to the employees Mylon and April, they gave us many informations, especially due to our flight back home (transfer to airport for example)

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Mosermarkus, Thank You! for taking the time to submit a review for our hotel. I'm happy to hear that the staff was able to cater to your needs during your stay with us. I'm also sorry to hear that we did not met your expectation in the interior of the rooms but I'm happy to say that there will be renovations in the near future. Please do not hesitate to call the hotel if you have any further question or concerns and we look forward to seeing you again. Best Regards, Diana Lopez Guest Relations Manager

"The most helpful and pleasant staff"

5
06/06/2017

The staff were superior. The rooms were immaculate and our stay was very pleasant. We were there on Memorial Day and the staff insured we got to where we were going. There were 5 of us: 3 adults and 2 children. The prices are so reasonable for NY. Everyone was happy and I highly recommend this little gem in Prospect Park. We will be sure to revisit when the need arises.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear Kathyconstantino Thank You! for giving us a perfect rating and for recommending Brooklyn Way Hotel to other travelers. I'm happy to read that we achieved our goal in making your stay memorable by providing you a outstanding service. We take much pride in cratering to our guest's the best way we can. If your traveling to our area again please don't hesitate to call the hotel if you any question or concerns so we can make your stay once again memorable. We look forward in seeing you soon. Best Regards, Diana Lopez Guest Relations Manager

"Nice Hotel and staff!"

5
05/06/2017

Can't find a better place for my vacations in New York. Coming from Los Angeles and discovered this Hotel with nice rooms, parking and delicious breakfast. On top Mylos and April were totally dedicated to our comfort and give us a lot of help to find places, directions, even discounts! What a team!!!

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
June 6, 2017 Dear Evarona, Thank You for your review and for being our guest at the Brooklyn Way Hotel. I am happy to hear that our hotel and staff was able to met your needs during your visit. We do take pride in catering to our guest the best way we can. We look forward to having you again and to see you soon. Best Regards Diana Lopez

"You can do better"

3
05/06/2017

Was very disappointed with this hotel as I expected more from a BW rated Hotel and for the price charged. Our room was small, furniture dark, heavy and every piece badly chipped. Office chair was broken and dirty. The only plus was that the bed was comfortable. Location is not ideal for access to good restaurants and amenities. We cut our week-long stay down to just the one night.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
June 8, 2017 Dear bryanp722 Thank you very much for your review of your recent stay with Brooklyn Way Hotel. Your feedback is valuable to us. I'm sorry that we was not able to meet your expectations on your stay with us. We strive to improve with each and every guest with their stay. I appreciate your comment regarding the hotel room that needs improvements. I am pleased to say that there will be many up grades in the near future. Our main priority is to be able to offer all our guest a very comfortable room at the time of check in. Hopefully you can change your mind and pay us a visit on your next trip to New York. Please do not hesitate to contact me at (718)768-3100 if u have any questions or is willing to give the hotel another chance to turn your past experience around. It will be the hotel's pleasure to Welcome you back. Thank You and hope to hear from you soon. Best Regards, Diana Lopez (Guest Relations Manager )

"Another awesome stay in this gem of a Hotel"

5
28/05/2017

This was our 2nd stay in this great Hotel and we even got the same room with the view of Manhattan. David and the rest of the crew are very efficient and only too glad to help. Its quite simple ; if you want great value,free breakfast,cheap parking,subway a stones throw away and sample some Brooklyn hospitality then look no further. For half the price of most Manhattan Hotels of similar standard that normally give you less amenities. The Hotel is also spotlessly clean. Beds are super comfy and if you fancy dinner in your room after a long day in the city then local Pizza joints etc will be happy to deliver right to your room. Cant see us staying anywhere else and wish we were going back soon.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Dear, BigKev08 Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I sure our entire hotel staff enjoyed in catering to your needs as much as you enjoyed your stay. If you're traveling to our area again soon please don't hesitate to call us. We are looking forward to having you again as a guest in our hotel. Thank you Sincerely, Diana Lopez Guest Relation Manager

"Very average."

3
26/05/2017

I have stayed at this hotel twice once in May 2016 and again in May 2017. I was sufficiently impressed in 2016 to stay again in 2017, I doubt I will go back again. Unfortunately standards seem to have fallen. On the plus side the hotel is located opposite the Subway and the trip into mid-town takes about 40 mins. The hotel is also in a good location for exploring Brooklyn. The WiFi was also fast. Last time I stayed I found the staff to be friendly, helpful and engaging. This time I found them to be surely and generally disinterested. This was notable on check in and when I walked through the reception area I said good morning and was ignored. The hotel provides a basic but nonetheless acceptable breakfast. The area in which breakfasts is serve has changed sine my last visit and the extra space is a significant improvement on the previous location. Unfortunately, I found that many items such as milk, bread and fruit ran out and were not replaced. No one seemed to be clearing up so the area wasn't that pleasant to sit in. The common parts of the hotel could do with a renovation. As others have observed the furniture in my room was chipped and generally battered. There was also lots dust on many of the surfaces and the clearing seemed to be superficial. There was also a musty smell in my room. The curtains in my room also were too small and didn't fully cover the window. Someone had dropped some food in the hallway near my room and this wasn't cleared up for several days. My room was also not serviced on my last day at the hotel. To a certain extant the price makes up for some of the hotels shortcomings, but next time I will be looking for something a bit better.

Diana L, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
May 31,2017 Dear, Guest We appreciate you taking the time to provide us with such detailed feedback about your stay. I'm also happy to hear on 2016 Brooklyn Way Hotel was able to meet your expectations, but I'm also sorry that we did not meet your expectation this time around. We value all our guest and I appreciate if you would please email us your phone number or your email address so that. I myself Guest Relation Manager contact you to discuss your issues with your stay personally. We look forward to welcoming you back again on your next trip. Sincerely, Diana Lopez Guest Relation Manager

"Excellent front desk staff!"

5
21/05/2017

Irene, April, & Widline at the front desk are very helpful and cordial. They were so easy to deal with and helped us get boarding passes, extra amenities and other things for our room. Their manager, Mylon, was also very friendly and cordial.

APRIL H, Guest Relations Manager at Brooklyn Way Hotel, BW Premier Collection, responded to this review
Thank You dfryman (Dennis). We appreciate your great feedback. It was such a pleasure to accommodate you and your wife. You guys were just so pleasant. Irene, Widline and Mylon send there warmest regards to you and of course i do as well. Thank you once again.

"Very disappointing"

2
19/05/2017

Having stayed at many Best Western hotels we are aware that the standard can vary greatly but as this was our first stay at a 'premier' property we were really looking forward to it. Now I have no idea what criteria Best Western use to grade their hotels but we have certainly stayed in others with a lesser grading that have been far superior to this hotel. It seems that most of the hotels in New York have small rooms but ours was miniscule - I think I've put bigger postage stamps on an envelope. There was minimal storage/hanging space and nowhere to put suitcases so they were forever in our way. I have to agree with a previous review by michaelhF445GS that the furniture looked like it had been picked up cheaply in a flea-market or car-boot sale - ours was dated and very badly scuffed. Our bed sagged in the middle and the small pillows weren't particularly comfortable. One of the lights in our room didn't work and the television had a mind of it's own and wouldn't turn on or off at all with the remote control. The furniture the television was on was covered in a thick layer of dust and clearly hadn't been wiped clean for some time. On the subject of cleanliness, there was some debris on the carpet outside our room when we arrived that was still there three days later - draw your own conclusion. The shower worked well and it was nice to have a night light in the bathroom but there was no safe in the room and no bar on the premises to get a drink. Breakfast was reasonable if somewhat limited but was supposed to start at 6.30am. We had an early start one day but no hot food arrived until 6.45am so we missed out. We arrived slightly early and were told no rooms were available just at that time which is fair enough. We were advised to sit in the small lobby area as one would be available very soon - an hour and a quarter later we were still sitting there and discovered that the reception staff had changed but no-one had bothered to tell the new staff member that we were there still waiting and that rooms were now available for us. On another occasion we were dealt with by a receptionist who was busy chewing gum and rolling it around on the outside of their lips in full display - discourteous and not at all professional. The subway is very close but a lot of steps if mobility is an issue. Cross the road for local Manhattan-bound trains or stay on the hotel side and get off at the next station and cross the line for the express train to Manhattan. This may sound morbid but if you do have an hour or so do consider a walk in the nearby Greenwood cemetery. It is a massive place complete with two large lakes to walk around - look for turtles basking on the rocks near the shoreline. A very quiet, peaceful place amid the hubbub of New York. Overall, I really could not recommend this hotel and we regret choosing it for our stay.

"This place is a jem!"

5
17/05/2017

This is the second time I have stayed at this hotel and when I come to New York again, this is the only hotel I will stay. The staff truly goes the extra distance with everything. You can really tell they care to make your stay wonderful.

"Best value and very good hotel"

5
17/05/2017

We stayed at this hotel during our recent New York trip. Some of the nice things about this hotel are: 1. Subway is very close 2. Room was very clean. 3. Hotel's environment looks clean 4. Breakfast is decent. 5. They provide luggage storage facility if you arrive before your check in time. Only issue we had was the subway line that runs close to this hotel is not very frequent during weekends..

"Clean rooms"

4
16/05/2017

Rooms were small, but it looked nice doors slam easy so think about your neighbors a bit. Refrigerators in most rooms but not all. There is a small grocery store next door and a Dunkin donuts across the street. If do not make down to lobby you get breakfast in time in the morning these are options.

"Hotel and staff are great"

5
16/05/2017

When we arrived early in the morning, we were informed that the rooms were ready. What a pleasant surprise indeed. We were in New York for the bike ride and the hotel stored our bikes for us. The free breakfast is better then some other hotels. They served hot scrambled eggs, bacon and sausages. The rooms and bed is very comfortable. The subway entrance is only steps away. It seemed like it's in a safe area of Brooklyn. I would definitely stay here again.

"M&B"

5
15/05/2017

The hotel staff was very nice and friendly. The room was very clean and comfortable. Breakfast was available up to 10:30 for long sleepers. The location was close to the public transportation and price affordable.

"great staff, great location"

5
09/05/2017

We took a school group there: fantastic service, very friendly and helpful staff, comfortable beds, great breakfast. The subway station is right next to the hotel, supermarket next door is definitely a plus.

"Rooms need renovation/repair. Stay in Manahattan."

2
09/05/2017

Bathroom fan, radio and heating not working. Dresser not fit for a flea market sale. Stayed in Brooklyn to save on the ridiculous Manhattan hotel prices but deeply regretted that decision because: - rooms very small albeit that's a typical comment for most area hotels; - general area can only be described (generously) as scruffy; - subway, while close, had no escalator/elevator (we had an infirm member in our party). Indeed this was the case for most subway stations; - roughly 40 minutes to get to downtown Manhattan via subway; - cost of transport to/from airport higher than if going to Manhattan.

"A good budget choice for NYC trip"

3
03/05/2017

It was our second time in New York City so we decided to stay outside of Manhattan. Brooklyn is a great place to stay and the hotel we found was next to a metro station. The area is quite, not so many restaurants around but there is a supermarket right next to the hotel. A couple of station away there are some supermarkets and e.g. Target. Our room was clean and big enough for both of us. AC didn't always work which was not so ideal since we stayed at the hotel during end of November. Otherwise the hotel was really quiet, the traffic didn't disturb and we were taken good care of during our whole stay. Unfortunately the gym was under construction during our stay (a must for booking our room) but it was not mentioned in the internet that the gym was under construction. Breakfast was ok but fruit and healthy options were more an exception than rule. Waffelmaschine, coffee, tea, juices, white bread, some sweet pastry, butter, jam and cereals were served everyday. No changes in the menu. One day there were some apples and on the other bananas. I also happened to find unsweetened oatmeal in small packages, big plus! At the time breakfast was served with paper plates and plastic utensils. We knew this before hand so we were not surprised. After 5-6 days I personally would have wanted some fresh options.

"Amazing staff"

5
24/04/2017

I have never visited any hotel that has a more welcoming and helpful group of staff. I've really enjoyed my time here. The bed is comfortable, the bath is great, they have a business centre and the subway to Manhattan is directly across the road. Thanks everyone for a really enjoyable stay. Oh and they have breakfast and free coffee too.

"room for improvement"

3
24/04/2017

the staff was very friendly, helpful and pleasant. I feel like it was over priced for 1 night and the location. 1st room was not clean however 2nd room was and smelled better, but the inconvenience of moving after a long trip and just wanting to relax was annoying.

"BW Brooklyn"

4
17/04/2017

My university roommates and I stayed at the BW Brooklyn Way Hotel on our trip to NYC back in March. The hotel is right on the subway line which made it very convenient for us to get around/ in and out of the city. The guestroom, while small (we are talking about New York here), was clean, comfortable and had everything we needed to for our weekend away. Guest Services were very friendly (thanks Alex!), knowledgeable, and helpful with orientating three Canadians around the city and their neighbourhood. Speaking of the hotels neighbourhood - the location of the hotel was perfect for us. There was a grocery store two doors door, subway stop just outside the front doors, close to bakeries (Tin Cup Cafe and Baked in Brooklyn!), short walk to Prospect Park. All in all, we thoroughly enjoyed our stay at this hotel and I would definitely return book it again on my next visit to the area.

"Fun place in Brooklyn"

5
17/04/2017

Wound up staying here since the hotel in Queens I had stayed at last tip was unavailable during the dates I was traveling this time. Had a great view from the room looking out over the NYC skyline, and could see the Statue of Liberty from the nearest side street. Quite a few good food locations nearby, as well as a supermarket right next door. The R Local train has a station on the same block as the hotel, making travel fairly easy.

"Small but Tidy"

4
11/04/2017

The main downside is how small it is, but it is NYC after all. The rooms are clean, they give you room and amenity information up front, and if you're on the north side of the building you have a very nice view of Manhattan. The beds are a little too firm for me. For anyone that thinks like me and my boyfriend, the "Plus Entrance" is the entrance, not something for members.

"Vacation"

3
11/04/2017

A bit pricey for the quality but overall not a bad place to stay. The staff were accommodating. The breakfast was ok. If you ate after 9 am there wasn't much to choose from. Not enough room to sit and eat. Ice machine wasn't working on our floor. Door card didn't work but they fixed it timely. Pillows are too small. Overall not too bad.

"Very pleasant stay!"

5
07/04/2017

After a one night disastrous Airbnb, we booked this hotel on short notice. I was mainly going by price and it had the best rates, but the stay was great. Breakfast was good (it's a hotel, not a 4 star restaurant, but compared to others, it was way above the norm) and the room was clean and comfortable. The staff was very nice as well.

"Friendly, convenient"

5
06/04/2017

Stayed twice in the past month. Staff was very accommodating when I had to change a reservation at the last minute. I've had no problems parking on street instead of incurring extra charge in their lot. Would stay again next visit to Brooklyn.

"Good location"

3
05/04/2017

Some staff excellent - some horrible. the check out folks were wonderful after we persisted to find out what happened. Initially would not have recommended but I think I'd try it again. Quiet over all while on busy street. Market next door and good Turkish place to eat.

"Great place to stay in Brooklyn!"

5
28/11/2016

Easy parking is a bonus! Friendly, efficient staff. Clean rooms which include Wifi. Very reasonably priced with a great location. Including breakfast is wonderful and a real time saver! Plan on returning soon.

"Very unprofessional and rude staff"

1
25/11/2016

We had booked online and had paid full. Still they took a security deposit of 50 dollars during our check in. The room was very small with hardly any place to walk around the bed, leave alone to keep a suitcase. Breakfast food quality is not good at all. To top this, the staff at the front desk are too rude. We decided to check out two days early ... the place is so bad. The final straw was when the lady at the front desk Lulu refused to give us a receipt. And neither did they give back our security deposit of 50 dollars. Don't go by the good reviews and stay away from this place will be my advice.

"Trip to the Regina Opera"

4
21/11/2016

The motel was very clear, parking available. The best experience was our check in clerk, Lulu. She was courteous, helpful,efficient and a very pleasant young lady. An asset that any hotel would love to have.

"Convenient Location and Overall Nice Place"

4
20/11/2016

I stayed for 4 nights and was lucky to have a room with a view of Manhattan! The room itself was small, but cozy and clean. The air unit in the room was quite loud, and the noise from the hallway was also quite loud, though I was probably the only one who was there for work over a weekend! However, noise from outside the hotel was not a problem. The location is right next to a subway stop so this made it easy to get around Brooklyn and Manhattan. The staff was wonderful! Everyone was friendly and helpful and I got a lot of needed information from them to help make my stay even better. The morning breakfast was convenient. There is one store nearby and the room had a refrigerator. Overall nice place and I would recommend to others as a no-frills (unless you get that nice view) reasonably priced hotel.

"Enjoyed my stay"

4
15/11/2016

I stayed here and enjoyed my room. Appreciated the customer service and the parking lot was convenient, as the hotel is very close to the subway for jaunts into the city. I ofund the staff to be polite and my room was clean and quiet.

"Used UA miles"

3
15/11/2016

I used UA miles to book a room at this hotel due to the heat wave New York had in August 2016. Maybe because I was not paying directly to the hotel I was not moved from assigned room 208, which faces a wall (although not in front of my nose), to a higher floor as was done on July 25, 2016 when I paid dearly for a room. By the way, high or low, the rooms are very, very, very small. I was not even allowed to take a look at room 208 either. Gia, from the front desk, said that is not allowed (?). At Millennium Hilton I was allowed to take a look at a room; Hilton Manhattan East allowed it also; so did Home2 Suites, LIC. Ah, but those are Hilton hotels. The air conditioner worked well and the mattress and one-half pillows were comfortable. Breakfast is good and room and bathroom were clean but I was very disappointed.

"Lack of Customer Service Skills/Professionalism"

2
15/11/2016

I spent one night at this Brooklyn location. My check in went well and the front desk clerk was great; however, and as I walked up to the front desk to proceed with my check out, the front desk clerk looked at me and my husband and said, is there anyone left in the room. This is not how I expected to be greeted. I stated no and she took my room keys and asked if I needed a receipt. There was no smile, asking me how was my stay, or letting me know there was continental breakfast. I was appalled at her lack of professionalism and as a new award member, I am concerned and will not return to this location. I travel often for work and I spend significant amount of time in New York, but thanks to this staff person this location will not receive anymore of my time or money.

"Party of 4"

4
10/11/2016

4 females visiting New York for 50th birthday celebrations. We had booked one room but on arrival we decided to book another room as they were too small for 4 people plus luggage!! After moving to another room everything was fine. Staff were friendly, helpful & knowledgeable, free wi fi, the hotel offers a breakfast which is not 5 * standards but is more than adequate, quiet location but the subway is literally out the front of the hotel. Good value for money hotel, would recommend and would stay here again.

"Nice place nice "

4
09/11/2016

Friendly staff, nice: continental breakfast dec ent rooms it's a good value close to Barclay's arena nice break from the hustle and bustle of Manhattan free Wi-Fi we're having a comfortable stay here!

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear dave g, Thank you in advance for taking the time to review our hotel. We truly take pride in all aspects of our location and am always so glad to hear that our guests truly are enjoying or enjoyed their stay. Yes we have a quiet location compared to Manhattan and feel that is the best part, quiet but yet convenient enough to go to the Big Apple with the Subway right outside our door. Once again thank you for your honest review and hope to see you again on your next trip to Brooklyn and or New York City itself. As always we wish you safe travels....

"Just ok"

3
09/11/2016

The rooms are small and dated but I've seen smaller in Brooklyn. The breakfast was far from great. The parking is over priced as is the hotel. Tv and internet were ok. We were concerned about security as the door to the elevator was away from the lobby and not monitored. Not many restaurant choices nearby.

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear fehlow, Thanks for letting us know how your stay was with our location. Breakfast area is being renovated and soon will be open with a larger more expansive menu as we also change into a Best Western Premier Collection at the first of the new year. Our rooms and Lobby are next on our list but we are still only 5 years old, we pride ourselves on Quality and Service hence the new upgrades all around. Security should not be a concern for anyone, the hotel is being monitored by 107 cameras that are consistently being recorded, at night for added measures we also lock the front doors and no one can just come in without a key or reservation verified by the front desk. As ex law enforcement and a combat veteran I take security very seriously no matter what. The area is still developing so the choices are small when it comes to restaurants; however our hotel is regarded convenient as well honored for quality and service. The neighborhood is growing with Brooklyn and it is still mostly residential and commercial so time will show great growth. Please allow me to say thank you again for taking the time to review our hotel and as always we want to wish you safe travels in the future.

"Would stay again!"

4
06/11/2016

This hotel is good for the cost and access to Manhattan and Brooklyn area. The subway entrance was right outside the hotel which made for easy access to and from Manhattan and Brooklyn itself; which, we enjoyed having never visited that area. The restaurants around the hotel (on 5th) were worthy. There is a grocery store next to the hotel if you need anything. The Greenwood Cemetery is right on 5th - so lovely to explore. The room was okay - nothing fancy nor shabby - pretty standard. The breakfast was okay and it gets one going until you reach your destination where you can grab whatever you need.There is also coffee / hot water pot in room so that was beneficial. Staff was extremely helpful and friendly. Would consider staying again for sure.

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear AmazingTravels, Please allow me to say thank you for taking the time to review our hotel. Personally I cannot express enough how wonderful it is when others take the time to review not just the hotel but the amenities as well as the area. Trust me it make my time writing a response so much easier as all I say is Thank you....LOL...However every reply has always been personalized to each comment so again thank you and am truly glad that you would stay again, this is what more important to us here at the Hotel. Now stay turned as our Hotel goes through a transformation for the better to the Best Western Premier Collection at the beginning of the year...Our new hotel "Brooklyn Way Hotel" will come along with a New Breakfast area, Fitness center and meeting space, in 2017 a redesigned lobby and the start of renovations of our guest rooms. Our location and these new additions will make us more appealing to everyone, and wonderful guests such as yourself will enjoy us hopefully even more. Thank you again for your review of the hotel and the area and we hope to see you again on your next trip to New York and especially Brooklyn. As always we wish you safe travels....

"André & Juliana"

5
03/11/2016

Great hotel, great location, awesome atad and of course free breakfast. Very close to Manhattan with subway or uber. I would go back anytime and recommend this hotel to anyone. Muy buen hotel, tiene una buena localización y muy buena atención al personal. Para ir a Manhattan solo tomas el tren afuera del hotel e igualmente de regreso.

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Juliana G, Thank you for your wonderful comments about our location. It is always a pleasure to see that our guests truly had an enjoyable time and enjoyed themselves so much they take the time to write a review... Soon we will unveil a new breakfast room, meeting room, fitness center and the beginning of new lobby renovations, no you will not be affected by anything as we are only still 6 years old, nothing changes but the feel. Quality and Service will always remain our top priority here at our location and we will continue to provide only the best for our guests! In January the Best Western Plus Prospect Park will be part of the Best Western Premier Collection with a NEW name "Brooklyn Way Hotel" you will feel, taste and see a new hotel dedicated to Brooklyn of the past present and future. We want to share this with not just yourself but everyone as we continue to strive for excellence. Thank you again for reviewing us and hope to see you again as we make all the changes for you and everyone. As always we wish you safe travels and hope you choose us again on your next trip to New York and or Brooklyn...

"I've stayed here plenty of times but... "

3
01/11/2016

Over all this is a good hotel for the money and with that said it has easy access to Manhattan. Close to the subway and uber ride isn't to bad. Over the service was ok. One serious issue that I had was that the fire detector in my room was not even there. The chances of s fire a slim but my issue is that what if there is one and I die in my sleep from smoke inhalation. I've stayed there a lot in the past but that scared me a little. They did actually move my room higher and put us on the side of the hotel were you could see pretty good view of Manhattan. Overall I will stay again next time I'm in NYC.

"Hidden Gem"

5
28/10/2016

The Best Western Plus Prospect Park is a hidden gem, great value. The rooms are very clean and well appointed-mini fridge, hair dryer, and a sanitized remote control! Traveling into NYC is a breeze--the R train is steps from hotel. The front desk staff patiently assisted me with train, bus, taxi information/schedules. The neighborhood is quite, easy to walk around-visit Baked in Brooklyn bread company, stroll thru the beautiful grounds at Green-Wood cemetery. Often with busy travelers, hotels blur together. What makes this hotel unique is the staff....very friendly, accommodating, and informed about Brooklyn and NYC.

"Great spot in Brooklyn"

5
26/10/2016

Great location and great staff. Our room was clean and in good condition! The R subway is literally right across the step and is four stops from Barkley Center, which is a hub for New York City subways. There is parking next to the hotel!

"Good Location/ Very nice Staff"

3
23/10/2016

We enjoyed our stay at Best Western Plus because it had such a good location for subway, small grocery store, deli & sandwich shop, good food delivery. The breakfast was decent and very accommodating staff made our stay better.

"Ok"

3
22/10/2016

Hotel is located perfect for visiting NY by metro. Line R is just beside hotel. Supermarket nearby. Very nice area around 5th av - park slope, in walking distance. Hotel is ok. Staff friendly. Breakfast ok but crowded.

"when in Brooklyn"

3
09/10/2016

Good access to NYC. Parking is handy but too expensive. Room is nice, on the small side in keeping with the area. Service personnel were very nice.We would go back there without hesitation...The hand soap was especially nice.

"Good place to stay for a short visit."

3
06/10/2016

Nice hotel less than 1 minute from the 25th street subway station with easy access to Atlantic Center and downtown Manhattan. . The rooms were clean and the bed very comfortable but wish they provided full size pillows. We were in room 405 and had a good city view. The dining room is very tiny and the hot breakfast was average but not great. The staff were efficient and friendly but not very accommodating. We wanted a late check out but was denied even though we were aware the hotel was not fully booked we was prepared to pay extra.

"Excellent experience - we have already booked a return stay."

5
05/10/2016

Staff at the Best Western, especially Mylon, were extremely helpful and friendly. The experience we had was extremely positive and we have already booked a return stay at the hotel. The hotel is very clean and the breakfast was excellent. It is convenient to a subway stop and many restaurants and shops.

"Does what it says on the tin."

4
04/10/2016

Clean comfortable rooms and the chance to catch breath after a stressful trip over the Pond. Ok its not the best location in the world, but the subway is right outside the door so you can go anywhere. The breakfast is basic but plentyful, though the plastic kfs and paper plates arent great and the limited space to sit was also an issue that will hopefully change with the refurb advertised in the lobby and I have to acknowledge that previously we've been spoiled with a great diner across the street from the hotel. There is a C mart next door so you can get any bits you desperately need. Staff were helpful and I did kinda feel guilty when we dropped off our left luggage because of all the bags the lass on the desk had to shift to fit ours in (sorry again). For a budget overnighter in NYC it was spot on.

"Best place to stay prior to a cruise."

5
01/10/2016

We really appreciated the front desk staff, especially Judy. When we needed directions or restaurant suggestions she was so eager to help us and whether it was how to get somewhere or where to eat she hit the nail on the head. And, never once did she act as though it was a bother to help us. She seemed to enjoy helping us have a trouble free stay in the NYC area.

"Great hotel for NYC visit."

5
01/10/2016

This is a great hotel for service and location to NYC area sites. Across the street from subway into the city. Staff at this hotel are extremely helpful for anything from restaurant suggestions to directions. We were super satisfied with this hotel. The front desk staff, esp. Judy, made our plans go smoothly. She was always eager to help us with whatever information we needed with a beautiful smile on her face.

"Great value for money hotel with fantastic staff"

4
29/09/2016

Hubby and I just back today from a 7 day stay here, in summary great stay at a great hotel. Initially we booked a hotel near Central Park and then realised how much money we were saving by booking here. Read many mixed reviews and all I can say is some people are too fussy. We stayed in room 608 and had views out over Manhattan skyline. Room had 2 very big beds in it and complementary toiletries. Coffee machine supplied but there was usually coffee in breakfast room. Fridge was a real bonus for keeping water chilled which we picked up from supermarket next door. Room was kept clean by great housekeeping staff. Furniture a bit tired but reading reviews I believe it is due for an update. Complementary breakfast was more than adequate to start your day, hotel we stayed in last year always ran out very early. So handy for train, on doorstep, R train which takes you straight to Manhattan. We explored lots of Brooklyn, even went to Coney Island. Greenwood cemetery should be on your to do list, Brooklyn botanic gardens and Brooklyn museum. Shopping at Fulton Mall is good value but go during the day. Turkish restaurant next door is great and we believe a trip to Monsignors is good too....ask reception staff. Head up 25 street on to 5th avenue and try pastries at Baked in Brooklyn. Think that just about covers it, or have I forgotten anyone........of course I have....front desk staff were so helpful especially Mylon and Judy....they paid us to mention them. Thanks guys for a great stay in a great hotel. PS. Just remembered....there are 2 computers and a printer for guests which allowed us to print out our tickets Forgot to say, so much quieter from street noise aspect compared to Broadway where we stayed last year.

"The staff is so sweet and helpfull"

5
24/09/2016

We had a very pleasant stay at the hotel!!! The subway R line towards queens takes approximately 40 minutes to Times Square, a bit long time but the sub worked perfectly. If you got time left to spend, the go to the Greenwood cemetery it is so beautiful.

"I loved this place"

5
21/09/2016

last minute need to stay in NYC for next day flight from LeGuardia, and this was perfect. Subway stop right outside the building with easy access into Manhatten. 50 min driver ride to LeGuardia for around $60, hotel is clean, staff are way more friendly and helpful than someone from NYC should be expected to be. Rooms are modern, clean, quiet and functional. I will be back.

"Great Staff"

5
21/09/2016

Lulu at the desk was a delight I encountered her on several different shifts and she always had a smile. Every staff person I encountered had a smile and was excited to help. The breakfast was hot. Only issue was the small breakfast space, but that was being addressed

"Worse customer service"

1
19/09/2016

Paid $300.00 to stay in a basement of a hotel, feel very claustrophobic, room was small. Asked the front desk if I can change my room to a different room, got a very rude response. Worse customer service I ever got. Can not believe this hotel got a 4 star hotel; its more like a 1 star hotel. Carpet was dirty and furniture has excessive wear and tear.

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Stephen L, Thank you so much for your review of our Hotel. My concerns as very simple as your reservation was made with a 3rd Party Reservation Service was $200, not the $300 as stated. My understanding is that you requested to be moved we were sold out completely so the option to move to the requested room was impossible, so I can understand how not being able to fulfill your request equates to worst customer service. So as I have explained to every post on Trip Advisor and other locations we pride ourselves on Quality and Service, however we try very hard to accommodate each and every guest but always fulfill the request of the room type no matter where the location of the room is, for example if you ask for a Queen you will ALWAYS get a Queen or upgraded from there. The lower area rooms have 12 foot ceilings and are much larger then any other rooms in the hotel that are above, these are highly requested rooms by our corporate clients. We truly invite all to see upon arrival that the lower level is truly highly desirable for longer stays due tot he space. Again please accept my apologies if the larger room you occupied with us was not as large as your expectations, however they are quite compatible with any other NYC Hotel We are sorry that you feel that our reviews far exceed our service and quality,however we will not falter from our goal of being the best in Brooklyn and we will continue to ensure that all of our guests past, present and future. As always we wish you very safe travels back to Bangok and future trips.

"Nice place in Brooklyn, Parking & Subway access"

4
16/09/2016

The Best Western Prospect Park is a fairly new facility. The rooms are cozy but comfortably sized. The entire facility was clean and well maintained. All of the staff we met were friendly, helpful and efficient. . The parking is split about equally between a street level lot and a garage around the corner under the hotel. I would probably want to be in a group of at least 2 when parking in the garage as it seems isolated. About 15 of the approximately 50 parking spots were available when we returned at approximately 11:30 pm. We were there over a Saturday night in mid-August. The breakfast area was tight and busy as was the overflow room. The breakfast was good. It included waffles (one iron), scrambled eggs, bacon, sausages and other standard items. We used our car but the “R” subway station is on the block allowing easy access to the city. We would definitely consider this property when staying in Brooklyn again.

"Average Quality Hotel"

3
09/09/2016

I found a room at the Best Western for the Labor Day Weekend after planning last minute. This was the closest hotel I could find with availability in close proximity in Brooklyn for the Caribbean Day Parade. The hotel is located in the Prospect Park area of Brooklyn. From my view the area is quiet with not much going on. It is located right off of 278, a major route throughout Brooklyn. There is a grocery store next door to the hotel, with access to the 25th street train station which is convenient. For people not familiar with the transit system though, beware that in order to get the train to 25th Street off the 4th Avenue train, must take the "R" in order to get dropped off at the 25th street stop. If you take the "N" you will be let off on 36th street and will have to walk back. Now because myself and my friends had no intention of sleeping, because we were there to party, it was not a big deal. I read other reviews prior to my booking that stated the rooms were small, and that is an understatement. The pictures on the website do not show the real size and give it any justice. With a double bed room, there is not much room to move around. The space between the bed and furniture is maybe a foot; very tight. The bathroom is okay, but noticed the sink filled with water just to brush your teeth. The furniture had dents and chips in it, could use an upgrade. The pictures on the website are not accurate with the rooms and lobby. There is parking at the facility, with additional parking underground around the corner, that they fail to tell you unless you ask because the parking lot right next to the hotel is full. I was told that parking was $18 at check-in, but my final bill stated $24.83 ($22.50 plus tax). I did appreciate the front desk allowing me to get my full 24 hours worth by leaving my vehicle in the lot after check out to attend the festival. If you know New York, parking is tight and you are better off taking the train. There are ice machines only on 2 floors of the hotel. The breakfast offered is okay. They offer a waffle machine to make yourself some waffles, liquid eggs, bacon and sausage in a pan, coffee, juice, toast and muffins. If you prefer you can also go to Dunkin Donuts which is right across the street. In addition beware of charges added to your card. I booked my reservation on booking.com and was not told that they hold an additional $50 on your card when you check in. In my case I was charged twice for my room, and had a pending charge for 4 days after leaving. Contacted the hotel and not given much help in correcting the transaction that was pending. Ultimately had to contact my bank to clear the pending charge. Overall when I am in Brooklyn again I don't think I will stay at that particular hotel, unless it's my only option. The space is too small for the price paid and having to deal with bad accounting practices.

"Great stay"

5
07/09/2016

We were coming in from upstate to visit our son in Park Slope. From booking to check out was no muss no fuss. The staff was so professional and very helpful. Our room with a king size bed was immaculate and the view from the 9th floor was beautiful. There are grocery stores less than a block away; as is the subway. My son lives a few blocks away, and the walk was enjoyable. We will always stay at Best Western Plus!

"Nice hotel"

4
06/09/2016

I was pleased with the hotel. The room was clean, and the view of Manhattan from my window was beautiful. Paid parking for only $25 a night. Subway right next to the hotel and 20 min ride to downtown. Breakfast was nice. The only thing I didn't like is that room does not have good sound isolation. Some loud people came in at 3 AM and woke me up.

"Tiny Rooms with Broken Stuff and a Bad View. Bad Service. Bad Location."

1
04/09/2016

We booked this hotel because it was recommended by TripAdvisor. When we go there, the machine that made keys was broken, so for our entire stay the staff was having to escort customers to their rooms and let them in. This would've been just a nuisance, if they weren't also ambivalent to the inconvenience. Staff would have us go wait by our door and then arrive a few minutes later, after trying to pawn off the task on the housekeeping or maintenance staff. Adding to this was the fact that the TV was broken, the furniture was beat up, the room was tiny, and our view taken up by a giant generator. We could also hear people arguing in the halls through the thin doors. Also worth mentioning was that the "continental breakfast" was some Grade D prison fare. This all would've been excusable if the hotel was close to stuff, but somehow we found this hotel is the only place in New York City which is close to zero things. 0/10 would not recommend.

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Lloyd T, First Let me begin to say thank you so much for reviewing our Hotel. It is rare to say the least to see concerns as you have stated, but when I do and guests of mine know, I always like to address each concern individually, since most of these were not brought to attention during your stay. So as good as some or all hotels are at Guest Services there are times that when thing are out of your control, like lets begin with the Key Machine. In the world of Electronics and Security we rely on Electronics sometimes too much, but in today's world every Hotel in the world I would dare to say uses electronic key systems. When we have a concern or issue we do what we can to correct the situation, in this case, Yes you are so very right, the key machine was not working, so the company that manages this system which we have a total warranty on , and were called immediately, failed us as well by not sending out another one immediately. Understanding the situation I, Personally added more staff to assist our guests in getting into the rooms. Yes, it is inconvenient but we are glad that you did in fact see the effort from the staff, not an easy task but we always do try. The TV in your room was fine, we actually did look at it and reconfirmed this, even though it was not reported at the time and it seems as you are a bit upset over the key situation I can understand how many other items could fall into the category of unacceptable, however I do apologize for not meeting your expectations. Views, Breakfast and Location. In this 99 room property only about 25% of the hotel will have unbelievable rooms with views, this can be seen by so many other guest reviews and comments as well. This is still New York City and there are buildings which will always be higher, larger and grander than the one next to it, take for example several 4 star 4 diamond properties in Manhattan with a view of a Brick walls next door on floors 1-30 if not more. We pride ourselves over Quality, Service and Location. We want to ensure clean and comfortable rooms to rejuvenate and have the energy to go out and explore what New York City has to offer other than to just look at it...that's what so many save to do. Location is in Brooklyn, away from downtown but immediately in front of an NYC MTA Subway station, literally one guest counted the steps, 42 steps to be exact, which can take you anywhere in the 5 boroughs of NYC within minutes, this is truly a developing area, combined with Industrial and Residential. Breakfast I would say would be my biggest concern in your review as I have acknowledged other concerns of yours, Breakfast here is currently complimentary and consists literally of the following: Scrambled Eggs, Bacon, Sausage, 3 types of Cold Cereal, Several options of Oatmeal, Make your own waffles with several choices of toppings, DAILY FRESH Delivered Bakery Items to include bagels, muffins, danishes etc. Assorted to go yogurts, several types of coffee and teas, several juice and finally fresh delivered fresh fruit as well. Please note I am concerned over the low grade Prison Food comments and do truly invite all guest reading this review to see other comments and pictures of our breakfast posted by other guests, judge for yourself. The furniture, well we are a 5 year old going on 6 year hotel, we are in the process now September 2016 renovating a Large New Breakfast Area for everyone to enjoy, larger area with an expanded menu. more seating in one area, expanded coffee, yogurt and oatmeal bar, child friendly food and finally gluten free and vegan friendly as well. The Lobby is being updated and changing in 2017 and the Guest Rooms will be completely upgraded by 2018, that is about a year in total but have chosen to work on all areas of the hotel. Again we strive daily to continue to listen and understand our guests needs, we strive to continue to improve our standards and to always ensure Service and Quality NEVER falls to the side lines as they say. As technology continues to improve and many hotels you can check in with a smart phone, I will as long as I am in the Hospitality business continue to provide Hospitality. So in closing, again thank you for our comments and feedback and with many I do take it to heart. As a US Army Combat Veteran, I am proud of this country and all it stands for with the freedom of expressing yourself, as guests have so many opportunities to express their feeling on a public forum, it is only fair that the companies express their concerns as well, this is so that we can continue to deliver not opinion but to show concern and address the true issues. Thank you and as always safe travels. Regards, Peter Reyes, CHA General Manager

"7 days great stay"

4
04/09/2016

Great staff, always helpful , whit a big smile on their faces. clean rooms, good breakfast . Easy to get Subway to Manhattan , right outside the door. I´ll really recommend other people to use this fine hotel if they want to stay on at fine one.

"2 days great stay"

4
31/08/2016

Chose this hotel for a recent nyc visit based on trip advisor reviews, and very glad I did! Convenient location, on site parking, and subway stop right outside the door! Friendly and helpful staff, especially evening clerk Rachel who suggested restaurants nearby. Rooms are comfortable, if a little small, but that's a city hotel. Breakfast adequate with a meeting room available for overflow. Half size pillows were ok size wise but could have been firmer. Spacious, clean bathroom. Although 6 yrs old, hotel is starting to show some wear and tear.....breakfast room cabinets, cabinets in the room, and some floors. Overall, I would recommend and would definitely stay here again!

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear cgl853, First we want to thank you for the wonderful review and for taking the advice of other former guest and their great reviews here on TripAdvisor. Our location and proximity to the subway line is a big draw for most and the fact that the R line takes you direct to all the hot tourist destinations makes it that much better. Thank you for the nice comments regarding the staff and I will be sure to let Rachel know about your kind words. In regards to the "wear and tear" we are actually starting the process now of updating and remodeling many areas of our property. We always strive to improve and are excited for the future of our property. We hope to see you again in the future so you can see all the wonderful improvements we are going to make!

"Good price for Boathouse wedding in Prospect Park"

4
31/08/2016

The hotel gave us a wedding block deal of $150/night with $18/day parking. The rooms were super clean, and the folks at the front desk were super helpful and pleasant. $22 cab to boathouse from here. Easy subway ride. Cool Peruvian bar on the same block of 4th.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello again LTKSBN, We enjoyed your stay with us as much as your party did! We are so glad all went well and that the hotel and staff met and exceeded your expectations. Hopefully we can see your and some of your guest again in the future if you decide to visit NYC again. Be well and enjoy the rest of your summer!

"Beautiful Hotel, Great Staff, Awesome Location"

5
16/08/2016

This hotel was absolutely perfect. The employees all always had smiles on their faces and seemed to legitimately enjoy their work. The location of the hotel may seem a bit scary at first but just a few blocks away from the hotel are tons of restaurants, pubs and little boutique shops. The train is right outside of the entrance of the hotel and is a direct line to Manhattan taking only about 20 minutes. Breakfast had ton of variety and the breakfast attendant Ashley was such a delight. I had the pleasure of speaking with the GM Peter Reyes before I left and was so glad I did. You could really tell that he puts his heart and soul into his hotel to make sure quality and service are number 1. Thanks Mr. Reyes. Will definitely be back!

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Daniel M, Thank you so very much for taking the time to review our Hotel. We are always so very glad to see that our guests truly enjoyed themselves at our Hotel and that you noticed the Quality and Service we are so eager to provide. The staff do in fact love what they do an it again always wonderful to see that it truly shows, we try hard in everything we do. We are undergoing a few upgrades to the Property with Expanded Breakfast, Larger Seating Areas and Lobby, so we continue to change and listen to our Guests. More exciting NEWS is coming..... It was a pleasure speaking with you and hope you had a safe trip back home. As always we wish you very safe travels in the Future and hope to see you again on your next trip to Brooklyn!

"Nice Hotel in Brooklyn, New York"

4
08/08/2016

The staff is very courteous. The lobby and breakfast area are located in the cellar so there are no windows. Was assigned room 209 but asked for a high floor and got room 906. It has a beautiful Manhattan view. Room very clean throughout; comfortable bed and "one-half" pillows which I found very convenient; coffee in the room and real milk; two elevators which during my stay were running fast; breakfast area small but with enough food to please all; bathroom very clean although the bathtub is slippery - so watch out (no handrails either). Subway (R line) right next to hotel.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Clara K, Thank you for you kind review and wonderful comments. It make us happy knowing that we were able to accommodate your request for a higher floor, we always try our best to meet all of our guest needs especially with specific request so I am glad to know we succeeded with yours. We appreciate all the kind words regarding the cleanliness of the rooms as the housekeeping staff work very hard to keep the room spotless. I am sorry to hear about the bathtub being slippery and we will look into this matter. Enjoy the rest of your summer and please come see us again on your next trip to NYC.

"Very Nice Stay"

4
05/08/2016

I had a very nice stay at this hotel, after driving my son cross country to his new home in Brooklyn. I slept like a dog. Sheets, soap, towels, shampoo all high end items. Hotel was clean and bed for comfortable. For New York area, $100 for a night was very reasonable. Found plenty off good food nearby: Turkish, Chinese, KFC, Deli and Italian. I felt safe walking the neighborhood after dark. Mixed economic and cultural neighborhood, where I am co for table. Subway nearby.

"Great stay, great location"

4
02/08/2016

We had a very good experience. Staff were very helpful. It was great to have a parking lot to keep our car while we were in NYC. The subway station is incredibly convenient. Having a grocery store and a couple of restaurants immediately nearby was awesome. Prospect Park is nearby--be sure to check it out!

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Colleen W, Thank you for all the kind words we really do appreciate it. The entire staff works very hard to provide every customer with the best in service and care and we are glad to know we achieved that. We are also glad you took advantage of the on-site parking and enjoyed the close proximity to the R subway line which takes you to all the tourist destinations on Manhattan. Make sure to come see us again in the future and enjoy the rest of your summer!

"Bad choice"

2
29/07/2016

You don't get what you pay for. Service is really poor. Breakfast is low cost and no space to seat. You are not welcome here ! The only plus is the location just next to the Metro station. But I'm sure you can't get better value in Brooklyn.

"Great value hotel shame about the location"

4
23/07/2016

We stayed for a couple of nights during a weeks visit to New York. I thought it might be fun to try Brooklyn as I had read good things about the regeneration and expected to find some fun places to visit and eat whilst also using the nearby subway to head into Manhattan. Well the subway worked out well, but the locality had absolutely nothing to offer. The only real dining options within a reasonable walk of the hotel are fast food outlets and the odd middle eastern restaurant / take out. Anyway we did find the hotel quite adequate. The rooms are small but the air con worked ok (it was 90 outside). Their was a complimentary breakfast of sorts. They had hot eggs, sausage and you could make waffle's but the small breakfast area gets very crowded so not really a highlight of the stay. Think Days Inn sort of quality and you won't be far off the truth here. A final word on Brooklyn. We did go to the Botanical Gardens which are beautiful and we also walked through the Brooklyn Heights area and it looks much more promising so if we come again we will try and stay in that area rather than 4th avenue location of Best Western.

"Nice place"

4
16/07/2016

We found this place on booking.com and enjoyed our stay very much. Rooms are pretty ok (a bit small but ok), cleaned thoroughly daily, large breakfast buffet, and close to subway (100 ft). Fast and free Wi-Fi. Will probably stay again here next time.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello andreas-binder and thank you for the nice review. We are glad you enjoyed your stay and will return next time you are in NYC. We do our best to make sure to provide the best in customer service and cleanliness with the hopes that our guest will choose us again so we are happy to know we succeeded in that. Thank you for the nice comments regarding the housekeeping as well as the great hot breakfast and the closeness to the subway station. We look forward to your next stay with us and enjoy the rest of your summer!

"Would Stay Again"

5
16/07/2016

Definitely pleased with this place. Would absolutely stay here again. Less than a block from the subway. Worst thing is that the elevators are a little slow, and the layout is a bit odd. The bed was very comfortable, and the internet is nothing to sneeze at. Delicious breakfast too.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Brandon G, Thank you for the perfect 5 star review! We are glad that you were so pleased that you would choose to return to us and join the long list of regulars. We do apologize for the speed of the elevators and any inconvenience this caused you. Thank you for the compliments on our beds and our free unlimited high speed wi-fi. Let us know when you want to return and we can make sure to once again give you superior quality and service.

"Great Location"

5
15/07/2016

I've stayed at this hotel twice now with my husband and two kids, and would definitely stay again. It's a great location in Brooklyn, with easy access to downtown Brooklyn and Manhattan. The subway station is right in front of the hotel (R line). There is on site parking (for a reasonable fee) for those with cars. The rooms are a bit small, but very clean and comfortable. The staff is very friendly and helpful. Another plus was that breakfast was available until 10:30 am (for those late sleepers). If you are able to get a room on one of the upper floors facing Manhattan, the view is spectacular!

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello again Nyah0114 and thanks for the amazing review!! It brings us great joy when a guest chooses to return to our hotel every time they visit NYC and Brooklyn. We are so happy to know that the service and quality you received was up to your standards. Our location and the ease of travel to Manhattan is one of our best features as well as our free deluxe continental breakfast which yes extends until 10:30am for those that wish to sleep in a bit. We can't wait to see you and your family again and have a wonderful summer!

"Great Place to stay in Brooklyn New York"

5
08/07/2016

Stayed while moving Daughter into an apartment in Brooklyn . It was a nice clean Hotel and Everyone was helpful and polite. Room was very clean . Reservation was easy to make . I would recommend to anyone who wants a reasonable place to stay that is clean and has parking Exercise facility and Continental Breakfast are a plus. Free Internet close to everything.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Cynthia P, Many thanks for the perfect review!! We are glad to know you found your room to be clean, the housekeeping staff works very hard and it is always appreciated when they receive acclaim. Thank you for taking advantage of our great amenities such as our free hot deluxe breakfast as well as our fitness center. We hope you return next time you visit your daughter so we can once again provide you with the best customer service in Brooklyn!

"Great stay in Brooklyn and great location!"

5
29/06/2016

Stayed for 4 nights and had a great experience. Located close to transit and close to Manhattan. On-site secure parking was a big plus for us. Hotel staff was very nice and quick to respond when we needed a new hair dryer or a new remote. Rooms are very clean but somewhat on the small side. Not a problem for two people since we were out most of a day but may be a squeeze for families. Special thank you to David at the Front Desk who helped us with parking and other info. We would stay here again in a New York minute!!

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you for the amazing review SwangoGirl! We are glad you enjoyed our proximity to the subway as well as our ample on-site parking. Thank you for noting the staffs prompt response when you needed assistance as we work hard to respond as quick as possible to all request. David is a new addition to our staff and has great customer service skills, I will be sure to pass on your kind words. Enjoy your summer and we look forward to your return.

"Nice place in Brooklyn"

3
29/06/2016

Very close to the subway 'R'. It is quiet location, which totally different from Manhattan. There is grocery stores and supermarkets near the hotel. Surrounded by Subway, Donut, BR31, and KFC. Room and public space is quite old, but clean. Restroom has just be renovated, so it is new. Breakfast is expectable, but there are bit enough seats for guests. Staffs are friendly. From hotel to airport, better take taxi. Hotel can provide taxi service with fee. Travel with big luggage by subway is not easy cause so many stations don't have elevator.

"Well appointed base for exploringBrooklyn or Manhatten"

4
28/06/2016

Attentive staff, reasonably priced, clean and close to subway into Manhatten. Easy onsite parking for extra fee. Spa. Hearty breakfast included in rate, Foodstore and various watering holes in easy walking distance. Upper floors facing side streets are quiet, some with views of VNarrows Bridge.

"Great Location"

4
28/06/2016

This Brooklyn hotel is conveniently located just steps away from the R subway train, and a short walk to the historic Green-Wood Cemetery. I thoroughly enjoyed walking in the area, and scouting out the numerous nearby restaurants. Though my room was small, it was very clean and comfortable. The included wi-fi and hot & cold breakfast were much appreciated. My ninth floor view of the Manhattan skyline was magnificent.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello PattyR63 and thanks for the wonderful review. I find that our guest that get out and explore the surrounding area really make the most of their time in Brooklyn. There is so much to do and see in Manhattan that many guest overlook the Prospect Park/Park Slope area which is full of amazing shops, cafes and restaurants. We are glad you got out there and found all the area had to offer. Green-wood cemetery is also often overlooked yet is incredibly beautiful and full of so much history. Thank you for commenting on the cleanliness of the rooms and our wonderful hot and cold breakfast. We are glad you enjoyed your view and make sure to come see us again next time you visit NYC. Be well and have a great summer!

"Great location in Brooklyn and easy to get to New York City"

4
25/06/2016

We chose to stay in Brooklyn so that we could experience the city life and differences to New York City. It only took us 10 minutes on the underground rail to get to the hear of NY. The hotel was clean, had a good breakfast and great staff who were happy to help with transport arrangements and other information. We took a ferry back to Brooklyn and walked to the hotel which was a great experience and we saw a lot more of the local life and culture. You need at least 45 minutes to do that though.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear janglancy, Thank you for the nice review and for choosing Best Western Plus Prospect Park for your stay in Brooklyn. The popularity of Brooklyn has grown tremendously over the last few years and we are proud to be part of that movement leading the way with excellent customer service and a comfortable and clean hotel. We are glad to hear that you got to explore Brooklyn and that our excellent front desk staff were helpful to you in your journeys. Have a wonderful rest of your summer and please visit again soon!

"Caring Staff and Proximity to Subway"

3
24/06/2016

I want to acknowledge the really caring staff this hotel has. I am eternally grateful to the woman (too bad I did not get her name) to the woman in the breakfast room who came up to me when I was coughing choking on a piece of fruit, she was so genuinely caring and concerned, and that's amazing. Check-in was pretty quick. They emphasized several times that I was parking at my own risk in the adjacent parking area overnight ($24.83 per day, including tax), so much so that I had to ask about statistics. It turned out to be just fine. My room on the eighth floor looked out over a very unremarkable view of Brooklyn. The room itself was smaller than expected, and felt squeezed in and crowded by furniture. Oddly, it did not have a luggage rack. The room and bathroom were clean. The bed sheets looked tired and worn. The bed was on the harder side, but fine. However, the pillows were absurd - tiny, square, and hard. I have no idea in which universe these are acceptable pillows. The Wi-Fi worked very well in the room. The greatest part about this hotel's location is its proximity to subway, which can easily whisk you to Manhattan. But then bear in mind that this easily takes 40-45 minutes each way. So, if you are visiting New York to be in Manhattan, that's easily 1.5 hours lost out of your day, that's time that you could have spent walking and exploring Manhattan. Also, remember that if you take the R train to Manhattan from across the street, if coming back at a late hour, you will have to take the N train back to the hotel. The neighborhood that the hotel is in felt safe, but it is very unremarkable, it is not one of the charming brownstone sections of Brooklyn. There is a funeral home right across from the hotel, and a cemetery a block away. It's quite a hall to walk to an area of restaurants, and there were no remarkable restaurants in the immediate vicinity of the hotel. There is a supermarket next door, and a Dunkin Donuts across the street. Overall, the neighborhood appeared to be a mix of Latino and Muslim establishments. The breakfast has some choices, but it's pretty limited, the most basic of basic West Western fare. The seating is very limited, there were only 4-5 small tables. This was a last-minute booking for me, and worked out fine for its purpose. But, given the choice, this would not be be my top option for visiting New York.

"Clean and expected"

5
22/06/2016

I had a problem w a reservation that had cockroaches. I had to stay here for a night. It was too expensive for me or I would have stayed 3 more nites. Everything as expected. Clean room, well lighted bathroom w everything you need, dryer, tissues, cups. Breakfast was kool with an automatic pancake making machine. Nice surprise. Helpful and friendly staff. Close to subway.

"New York "

5
22/06/2016

This hotel is perfect. The staff was super friendly and helpful. The subway is right out side the front door, nice little local grocery store is handy for fresh fruit and drinks. I would stay here again.

"Wonderful experience, great place to stay.."

4
21/06/2016

Check in and arrival very smooth. Our room was clean and kept clean for our 5 day stay. Easy commute to Coney Island, 9/11 memorial etc. Subway and grocery store only steps from front door. Great local restaurants close to hotel. We took full advantage of the breakfast served each morning, which included hot eggs, bacon, sausage along with all the other carbs. We drove to hotel and found ample parking on site. The cost of which was about $25. a day, which we felt was worth the convenience. We found it safe to walk about the neighborhood, even at night, only good experiences. We bought ice cream at the Baskin Robbins/ Dunkin Donuts at 10pm which is located just across the street. Only take away was that the room was small. All other experiences were very positive and would recommend it highly. We enjoyed our stay there, the staff was awesome and would stay again.

"OK Stay in a Pinch"

3
19/06/2016

After reading reviews of this hotel in Brooklyn I wasn't sure what to expect but I was traveling with my 2 Daughters for a concert in NYC and needed something just for overnight. It was within our price range ( $200-250- Daughter was paying for the room) and near where were going to be. Overall the room was OK. Very small interior but 2 good size double beds just for the 3 of us and comfortable but the sheets were scratchy and thin. The small square pillows were there as described by other reviewers. I have no idea why they do that. We brought our own assuming this would be the case and glad we did. Small bathroom but decent and clean Air conditioning worked fine and was soft and gentle sounding. It was also a quiet room up on the 4th floor. With the air on we couldn't hear hardly any traffic on the streets except once where we heard a car horn. The hotel itself was very quiet too which is always a concern. The subway is literally just across the street for two different lines as well. I parked by the side of the building which seemed OK but I was a little worried there wasn't more of a protected area ( and bigger) since I have a high end vehicle but my car was fine in the morning. They charge extra to park there. I never felt unsafe but I've been in NYC and Brooklyn before. The breakfast was as described by some others, a very tiny room that cannot accommodate many people and it was a zoo so we skipped breakfast and went elsewhere. I will say the staff we had weren't all that friendly but not overly rude either. They just seemed bothered by us even being there checking in. I can deal with that by ignoring it for one night. This is definitely not a 5 star place. I've been in many fancier hotels but it served it's purpose.

"Great hotel, great location"

5
14/06/2016

This hotel is clean and the staff is pleasant. The location of the hotel right next to the subway is Great!! So convenient for travel all of NYC. We were able to visit our daughter and also sight see in downtown with great ease of travel.

"Budget hotel but very nice "

4
14/06/2016

For NYC this hotel in Brooklyn is very nice for the price. We got the queen room which was clean but tiny. No place to sit but the bed. The subway is right out front which we used along with cabs. Traffic is terrible so the subway is probably faster. The front desk staff was very helpful with directions and maps. The front desk with get you transport to the airport. They don't say so on their site but they will set up pick up at the airport . The breakfast bar had hot food but it does get crowded.

"Staff was very kind and helpful"

4
13/06/2016

This is a very popular hotel for families who are traveling to see loved ones, and also for tour groups. Works just fine for business guests or others who are just passing through for a couple of days. The very best bonuses for this hotel is the parking on the property with underground overflow. Also there is a very decent grocery store next door that will have everything that you need for your stay. Good fast food choices in walking distance, and subway access right outside the door. Good location but not too busy or rundown like some of the other properties in the city. The staff were all very kind, gracious, and helpful. Rooms clean and no complaints. This is a good place to stay and recommend!

"Brooklyn Gold"

5
13/06/2016

We stayed here for 1 week in May (second time), the hotel is situated close to the subway for quick travel to Manhattan centre, very secure hotel and incredible staff that really do go the extra mile for you. We would recommend this hotel for anyone! The room was extremely clean, the area is nice and quiet and the air conditioning is a life saver in those hot summer months! Breakfast is tasty a wide selection of everything and all you can eat which my belly appreciates. We will keep coming back! Peter.

"Convenient, clean, caring"

5
07/06/2016

All in all, a very pleasant stay. The hotel is located within a few hundred feet of the R train subway, direct 20 min. ride to Manhattan. If you are depending on the subway, just keep in mind that NYC does its track maintenance on weekends, so you might find train schedules are heavily modified, and some trains may not run at all on weekends. We found the R train schedule had changed on the inbound side so for one day (Sunday) we had to walk one stop on the Manhattan-bound side. But that was just for that one day otherwise very reliable and comprehensive service. I gave the hotel location 4 stars only because the neighborhood itself is a little down at the heel. Actually, quite typical for many Brooklyn neighborhoods. But we never felt unsafe and the subway is only steps from the hotel. Our room was spotless, a little on the cramped side but that did not matter since we basically only crashed there at night. The staff is super friendly and helpful. When I needed to amend my original reservation to include a refrigerator in the room it was cheerfully handled on the phone. Most importantly, because of a family emergency we had to cut short our stay. When I spoke to the staff to find out my options their first response was "How can we help?" and promptly modified our reservation to allow us to return home early. Much appreciated! Our room on the 9th floor had a nice view to the Verrazano Bridge in the distance. I don't know if rooms on the other side of the building might have a view to the Brooklyn Bridge, but it might be worth asking when making a reservation. Breakfast is a hearty buffet of eggs, bacon/sausage plus bagels and pastries and fresh fruit. Building is secure at night via card access, and the parking lot was sizable enough for parking our Tacoma (apparently there is and underground option which we didn't use). Parking was $22 per night. Just a note if you are driving... Because of our emergency we left the hotel for home around 4:45 a.m., and found the driving through greater New York City to be a lot more manageable than the nightmare we experienced when we arrived mid-afternoon two days before, when we were stuck in traffic for hours trying to get to the hotel. Leaving that early we found ourselves on 95 North in no time.

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear achesnpains, First let me say thank you very much for taking the time to write such a wonderful review. Most of our reviews I love to take a few minutes and really dive into it and customize my replies, but for the first time in years i am a loss for words, trust me anyone who knows me knows that does not happen much. This was such a wonderful review that I see you truly enjoyed your stay with us. For obvious reasons we are sad to see that you had to cut your trip short and hope and pray all is well with your family. We hope that once things do settle down for you that you continue to choose us as your home away from home when visiting New York and Brooklyn. Once again i thank you for your wonderful comments and that the staff and the property met your expectations. We look forward to your next visit to the New York and as always we wish you safe travels....

"One day stay"

4
04/06/2016

The rooms here are small, but I understand that is normal for a New York City hotel. However, the staff was very efficient and helpful. We had a wedding to attend in Prospect Park and the staff gave us good directions. The breakfast was adequate and the fitness room was large with machines for cardio and weightlifting. There is also on-site parking.This hotel was surprisingly good for a city hotel.

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Bill B, Thank you for taking a few moments of your valuable time to write about our location. We are so glad to see that you did enjoy your stay and that the staff did what they could to assist you in all of your needs. We always try to pride ourselves on Guest Services as well as Quality, something so many are just not seeing anymore with technology and instant check ins etc. We believe in Guest Services, although Google is Great, the personal opinion of the local staff is always the best way to feel, see and know the area, this is something we will never let go of.... Thank you again for the wonderful review and that the staff was able to assist you with Directions to the wedding, we hope that you had a wonderful and memorable time there. As always we wish you safe travels and hope to see you again on your next visit to New York and Brooklyn. Have a wonderful Summer....

"Best Western Brooklyn NY right off BQ Expressway"

3
04/06/2016

Tucked away on 4th Ave in Brooklyn NY the Best Western is a great stepping stone to all Downtown has to offer, A half hour walk brings you to the library, Grand Army Plaza, Barclays Center, the Brooklyn Academy of Music (BAM). Explore all the eclectic shops less than a mile away. the hotel is smoke free and offers free breakfast, and Wi-Fi.

"Good, budget accommodation"

4
02/06/2016

We booked this hotel based on other reviews on TripAdvisor and we were not disappointed. Subway is only a few minutes away and extremely easy to navigate to explore New York. Staff are helpful and friendly and a basic breakfast is included in the price. Rooms are clean and comfortable. Much cheaper than staying in Manhatten particularly when you are spending most of your time exploring and little time in accommodation.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you for the great review Elizabeth G! Many of our guest come based on our excellent TripAdvisor reviews and we are happy to add you to that long list. Our proximity to the subway that takes you directly to Manhattan is another big draw for us and allows for easy transport to all the tourist spots. Our entire staff works hard to provide superior customer service and a clean and comfortable hotel so thank you for acknowledging their hard work. Thank you again and have a great summer!

"A litte far of Manhattan but good price."

4
01/06/2016

My son and I, we spent 7 days in this hotel. The beds comfortable, may be it's time to buy new sheets. the breakfast was good. 30 minutes to South MANHATTAN, but the subway is in the corner. our bedroom was small, the beds big and good pillows. The bathroom clean enough,good towels. the housekeeping didn't clean the carpet every day. Falling piece of cookies stayed along the day in the floor.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear bibiana0, Thank you for the review and your feedback. We are glad you found the bed to be comfortable and enjoyed our free hot deluxe breakfast. I want to apologize for our shortcomings in the cleaning of your room and assure this matter will be looked into. Enjoy your summer and come see us again soon!

"Bravo Zulu to Team Best Western Prospect Park"

5
30/05/2016

Several shipmates attending a 25th USCG Desert Storm Reunion stayed at the Best Western Prospect Park. Mr. Peter Reyes and his staff welcomed us with the highest hospitality imaginable. Our rooms were impeccably clean, the desk staff were warm and extremely helpful. When we called for directions from Penn Station, we were directed to use the subway. And, our stop was less than 100 feet from the front door. Mr. Reyes quoted us a very reasonable rate for the rooms. And, he went the extra mile by giving us a military discount. Additionally, he provided a room for one our members to give a VA presentation regarding veteran benefits. Several members of Mr. Reyes staff went well beyond what we would have reasonably expected. They are: Alex ( well done ), Caitlin ( thank you for getting us settled), Irene ( thank you for your PR skills), Judy ( thank you for coordinating our transportation) and Rachel (thank you for your beaming smile and calm presence when we contacted you by phone). All of this reflects Mr. Reyes' skill sets in maintaining a focused team effort. A spectacular service offered by Best Western Prospect Park is transportation proved by Explorer Car Service VIP. It was far more reasonable than cab service. And, under the watchful eye of Mr. Izzy Garlarza, we were sure to be at out appointed destinations ON TIME. Again, Bravo Zulu to all who made our reunion stay in NYC/Brooklyn a very memorable time.

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear D H, Please allow me to first say "Thank You" for all the kind words about the staff, the Hotel and myself. As you know I am an U.S. Army Combat Veteran that was in the 3rd Armor Division in Desert Storm. This being said, there is a special part of me that will go up and beyond the call of duty for all Active Military and Veteran personnel. It was my pleasure to provide all the accommodations to you and your team on this very special occasion, its always wonderful to know that you have a place away from home to meet, talk , remember and have a great time, I am truly honored that you chose our hotel for just that purpose and that it was a wonderful success. The staff as you mentioned are truly dedicated to Service and Quality and this will never change. It was a special feeling knowing that you and your team did truly have a great time and that you enjoyed your stay. We look forward to any future visits and as always reach out to us directly for special Military and Veteran Discounts that are always available here with me. Thank you as well for all the kind words of the Hotel in general and our location, this is what many seem to overlook, even though we are not right in the center of it all, we make up for all of that with true Quality and Service as you and your team experienced, the best part is the Subway literally as you said 100 feet from our entrance and minutes from any part of the 5 boroughs of New York City and Beyond. So in closing, Thank you and your Team for your Service to our Nation. We all gave some and some did in fact give all. God Bless America and as always Safe Travels to you and your team and know we will be right here whenever you need us on your future visits to New York and Brooklyn.... Peter Reyes, CHA, GM Proud U.S. Army Veteran

"Good hotel with convenient transport connections"

4
28/05/2016

Stayed here for the first night of our trip before staying in Manhattan as it was closer to JFK. Clean room with a nice layout if a little small. Decent breakfast although again the breakfast room is on the small side. A subway station is located directly outside making it a great location for traveling into Manhattan in 20ish minutes.

"Best Part of the trip"

5
25/05/2016

Whole hotel was spotless clean, but especially our bathroom thank god. Friendly and helpful staff. Made our first trip to NY great. Minutes away from everything we needed. The staff made sure we had transportation and assisted with subway travel.

"Caring Staff and great views"

5
24/05/2016

Stayed at this hotel for 6 nights, we were on the 10th floor and had great views of Brooklyn and Manhattan. The R train that goes directly to Manhattan was a few steps from the hotel, we were still nervous about the subways but the staff gave us a map and printed out exactly where we needed to go. everyone at this hotel is so helpful, polite and caring.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello tropicalfun4us and thank you for the awesome 5 star review! Our staff makes sure to treat all guest like family and go above and beyond whenever possible, we thank you for the acknowledgment of their hard work. I am glad the staff was able to ease your concerns regarding the subway system and get you where you needed to go in an easy fashion. We hope you took some great pictures of your view and look forward to seeing you again!

"Just right- well designed and reasonable"

5
18/05/2016

We have stayed at the Best Western Plus on several occasions for visiting family in the area. There are a lot of pluses for this hotel: it is well designed- the rooms are quiet and noise from other rooms is not heard- this is an important plus for light sleepers. Many hotels I have stayed in have thin walls and I can hear the TV or conversation from other rooms. Even the outside noise is muffled well. The rooms are upgraded with up-to-date plumbing. The toilet is a TOTO- and water efficient. The shower pressure is quite good, and the shower is easy to use. There is a workable fan. The bathrooms are a good size. The downstairs restrooms also have water free toilets- environmentally a plus. One caveat: there was no bathmat in the tub. I slipped in the tub taking a shower. This never happens to me- fortunately I'm in good shape. Visitors with mobility or joint issues should request a bat mat for the tub. There are bars on the side and in the front of the tub but it didn't help. Management please note: this is a necessity for every room. The lighting in the rooms is very good although not very bright. The black out shades actually work. Unusual in most hotels. The heating and AC work well from a thermostat. The night light in the bathroom works well so even though the room is dark, no need for a flashlight if one needs to get up at night. One doesn't have to turn on the bathroom light at night. The beds are a little on the firm side- and may be new. I slept well, better than in most hotels where the bedding is not always comfortable. There is a parking lot. Sometimes it is full so the staff will work out alternative parking. A real plus: visitors can check out and leave their luggage and pick it up at the end of the day. Quite convenient. The breakfast is good. Good enough so one doesn't have to go out wasting time looking for a place to eat breakfast. The coffee was quite good. Otherwise, standard hotel breakfast fare. The downstairs health club is clean and has a Sauna which I didn't use. The staff is great. Very accommodating and friendly. In general a reasonable well-built hotel. It's not in an interesting area, so one either drives or takes the subway to their destination.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Bruce B, Hello and thank you for the amazing and well detailed review. I am also a light sleeper so I can share in your sentiment in regards to our rooms and we are happy to know you found your stay to be peaceful. We work very hard to be a Green Leader hotel and have won many TripAdvisor rewards for this. Thank you for your appreciation of our efforts in regards to our energy and water efficient hotel and policies. We always try and stay ahead of the curve and make sure to stay modern while also being as eco-friendly as possible. We do apologize for the bathmat issue and management will be looking for a solution. You seem to be an experienced and well traveled person and took advantage of all we had to offer. Next time be sure to try our soothing and beneficial sauna and also please come see the front desk in regards to things to do in our area. Within a 10 minute walk from the hotel are many unique shops, cafes and restaurants as well as beautiful Prospect Park, the Brooklyn Museum of Art and the historic and scenic Greenwood cemetery. Again thank you for the wonderful review and enjoy your summer!

"First time to NYC and Staying in Brooklyn"

3
17/05/2016

This was my first time to New York, so had no idea where to really stay... This hotel was nicely located in Brooklyn with 25th Street subway just outside so easy access into Downtown brooklyn, Coney Island, and Manhattan. Staff friendly and accomodating. One thing I was not aware of was space - room was 'small' did have 2 queens size beds, but felt a wee closed in; this however is the norm for NYC. We had been at another (La Qunita on 3rd Ave and 13 th street) which was a shoe box - very tiny. Best Western was a tad bigger. BEWARE of Jupiter car service across the road. They offered $US38 to the airport, however the driver stopped before JFK on the freeway and demanded payment, then his card scanner didn't work (!!!?) so insisted on cash - I had none so he tried to drive me to a bank rather than the airport. I had some Australian dollars to get me out of the situation but had to give him $US 65.

"Very pleasant experience"

4
16/05/2016

Stayed just one night, but the hotel was clean, well situated, and staff was very pleasant and helpful. The only problem I had was the security was not what it should be. You walk into a small area with open stairway going down to reception desk, and one elevator that takes you to the same downstairs area. However, this elevator can also take you up to the hotel rooms. No card slot, just free access. Once you get down to the reception area, this elevator is no longer accessible and there is a second internal building only elevator. At first, I assumed that the first elevator could not access the upper floors, but on further inspection it seems it can and does. Something it seems the hotel could and should correct.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello gretag5 and thank you for your review. Thank you for the nice comments in regards to the hotel, staff and cleanliness of the property. We work very hard to excel in those areas and are happy to know we succeeded. I would like to address your security concerns if I may. All public areas are monitored 24 hours a day 7 days a week with a state of the art surveillance system which the front desk is always monitoring. We also lock the front door at midnight and it is only accessible with a valid and active room key card. There is also a NYPD precinct just 3 blocks away that we have a great relationship with. Hopefully I have addressed your concerns and you will not have the same worries on your next visit. Again thank you for the great review and have a great summer!

"Nice hotel, reasonable price"

4
16/05/2016

The hotel was clean and staff were pleasant. Train station is right outside the door however, service is reduced on weekends. I thought the hotel was closer to Prospect Park. Overall, it was a comfortable stay.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Aleyah P, Thank you for taking the time to review our hotel. The cleanliness of the hotel and superior customer service are trademarks of our property and staff. Next time you stay with us please see the front desk about the best and most convenient way to get to Prospect Park. We are pleased you had a comfortable stay and hope to see you again.

"Great place to sleep and great service"

5
15/05/2016

Room is tight but very clean, staff were very friendly. Not a lot to do right in that area but easy access to Manhattan. Will have to explore the area more next time. The exercise room looked great. Breakfast was a great variety for everyone.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear 40debbed, Thank you for the nice comment about the staff and we are happy to serve. Please come see us next time in regards to the area as there are many great things to do and wonderful shops, cafes and restaurants just a 10 minute walk from the hotel. We do offer an amazing free deluxe continental breakfast with many great hot and cold options. Next time you can enjoy a nice workout and then refuel with our excellent breakfast options. Enjoy your summer and come see us again!

"Great Hotel"

4
15/05/2016

Great hotel, staff extremely pleasant and helpful. Rooms are clean, beds are comfy, couldn't ask for more. Located near where I was working so a very convenient location. Convenient to subway if you need to go into New York City.

"Clean and economical hotel"

4
10/05/2016

Reasonably priced non-luxury hotel.Not in the best area but convenient to subway which is less than 1 block away. Small but clean room.On-site parking for low price. Good security. Free internet. Pretty good breakfast included in price.

"Great value, efficient service and more!"

4
10/05/2016

The room at the hotel was a little small for my liking but was more than made up by its decent views, and well appointed furniture and comfortable shower area. But I also want to bring to attention some very efficient staff who made my check-in/check-out process seamless. What was noteworthy however was the manner in which the hotel staff corrected an honest mistake. A wrong bag was handed to me from the storage area when I came to collect my bag a few hours after my check-out. The uncanny similarity it bore to my bag foxed me too and I did not realize until I was about check-in at the airline counter. And I was certain that the shuttle service I had used had mixed up by bags when I was getting off. I had my bag deposited at the airline terminal's lost and found. In the meanwhile I headed to my my next destination - Seattle. While on the flight, I jogged through the entire sequence of events in my mind, it occurred to me that the miss might have happened at the hotel itself. I called the hotel as soon as I landed and was informed that there had indeed been a mixup. The hotel not only owned up the error graciously but also promised to ship the luggage to me before my final departure back to India. And they delivered on their promise. While it was a difficult few days until the bag reached me, I am most grateful to the staff and the management who ensured that the correct bag reached me. Three cheers to the service levels at this hotel!

"A good value and location"

4
09/05/2016

Rooms small but nicely furnished. Good breakfast in lobby. Convenient parking lot adjacent to hotel for a fee. Very good restaurants in neighborhood, and a great local market next door. A short drive to Brooklyn Hts and Brooklyn Art Museum. We felt very comfortable and safe there. Free wifi but difficult to gain access.

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear roloandkate, Please let me say thank you for taking the time to review our hotel it is always a pleasure to see that our guests continue to enjoy their stays with us, so thank you. We are working to expand our already bountiful breakfast as well as to include a larger space so there is more comfort to all of our guests, this will definitely be part of the continuing updates to our hotel. We are however very glad that you did enjoy our breakfast that we currently have with cold and hot items changed regularly. The wifi has been a concern especially with IPhones or Apple Products however we are working to resolve the problems and can assure you all this is a thing of the past, yes you can always access and the Front Desk will always be happy to assist you in any way we can. The parking is a great asset to our location, we are one of the very few hotels that offer its guests our own parking, we own and operated the location unlike most who will have you park in garage. its great to see that you truly enjoyed your stay between the parking and the Subway right outside the door you have so many choices to get around. As always we wish you safe travels and hope to see you again in the future when you visit New York and especially Brooklyn.....

"Missing expected amenities"

2
09/05/2016

Deadbolt didn't work. No extra blanket (and when I asked for one I got a sheet). No drinking glasses. Burned out light bulb. No luggage stand. Very small room. Positives: room was clean and pleasant, staff was pleasant.

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Peter M, Please allow me to say thank you very much for taking the time to review our Hotel. Would also like to take this time to apologize for your not so pleasant experience on this stay as well as your past stays at our location. We are sorry for not meeting your expectations each time you stay with us, however I am sure that the staff is doing what they can each time to assist and accommodate all your requests. From my previous comments to you I would like to reconfirm several topics that you have mentioned to just be clear. We work very hard to maintain our Green Certifications and are proud to do our part with the environment, this being said, all the rooms have biodegradable individually wrapped cups, not only are they sanitary but also again made from recycled plastics and the paper can be recycled as well. The fact that glasses are not provided is for safety as well as sanitation concerns, safety if there is a child that breaks a glass and sanitary concerns as they will never be cleaned to my standards, so I would feel uncomfortable. The deadbolts are Automatic deadbolts, which auto latch when you close the door, this is an ADA feature for those who may not be able to this alone, the switch on the inside is added security so that no keys are able to access the room IF someone tried. Yes are rooms are small, but again compatible to the location and our others int he area and especially in Manhattan. We have the necessities needed in the room so to add a luggage stand would be more crowding a room that is crowded already, so yes you are absolutely correct. Again please accept my apologies for the blanket, this must have been a true mistake and oversight, each room has an extra blanked in every room and confirmed by a Housekeeper and Supervisor Daily, sending you up a sheet is not service at all and have identified the concerns. Please accept our deepest apologies for once again not meeting your expectations and hope that on your next visit we can continue to try to win you over at the Best Western Plus Prospect Park. Service and Quality is still our top priority each and every day and sad to hear again we have not met these very important values during this and past stays. As always we do wish safe travels and hope to see you again in the future.

"WORTH THE TRIP"

5
06/05/2016

If you like staff who take good care of you, this is the place to stay. The location of the hotel in Brooklyn is an excellent starting point to exploring Brooklyn, from Greenwood Cemetery to the Barclay Center.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Gerry M it is our number one priority to provide superior customer service and make all of our guest feel more than welcome so knowing we accomplished our main goal is awesome! Our location is certainly a great starting point to explore Brooklyn and many guest overlook the cemetery yet it is an incredible historical site and amazingly beautiful they even offer tours on an antique trolley. Thank you again for the 5 star review and have a great summer.

"Great Place to Stay"

5
06/05/2016

Stayed here for the TD Five Boro Bike Tour this year and loved this hotel. The staff were extremely helpful to our group. Rooms are small but very nice, breakfast is a plus and to top it off, it couldn't be more convenient for travelling into Manhattan. Subway stop is right outside the door.

"A Very Convenient Place to Stay in Brooklyn"

5
03/05/2016

My wife and I stayed for two nights and thoroughly enjoyed our stay. We were very pleased with the room on the 10th floor that has a king bed and a great view over the surroundings. From the hotel we walked to and along 5th Avenue into the heart of Park Slope. It was fun to walk by all the funky coffee shops, boutiques and restaurants on both sides of the street, as well as to see the Statue of Liberty in the distance. The subway stop is at the corner of 4th Avenue, a few steps from the hotel,, so it was easy to take the subway to Manhattan. Breakfast is included and we enjoyed the waffles, yogurt, cereals and other items that were provided. Special thanks to Irene W., the very kind and knowledgeable receptionist who assisted us in every way, and Alex R., the Manager or Assistant Manager of the hotel!

"Personal stay"

4
03/05/2016

Affordable rates, Rooms are small. Would be too crowded for more that three. Excellent maid service. Hotel is very clean. Staff very helpful. Lots of services close by. On a subway stop with easy access to Manhattan. Full service grocery next door. Easy cab service. Walking distance to Prospect Park. Great Manhattan skyline views from some rooms. Ask for 10th floor

"Tranquil Hotel in the city that never sleeps"

5
03/05/2016

This hotel was such a good find. Its conveniently situated next to the subway line that takes you all over Manhattan and airports. We are truly coming back. Staff members were very friendly, even recommended a pizza place that was near and had amazing pizza. Good for you Best Western! Keep it up.

"nice front desk!!! rooms were not up to standard"

3
29/04/2016

At check in the front desk was really nice they gave me a room on the high floor as i requested and they gave me an early check in however this should not be a room but a small storage. i felt like i was suffocating!! very small room with the furnitures almost on top of each other. i stayed at the room with one queen size bed.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello Katiana V and thank you for your review. We do apologize if you found your room to be small and would love to see you again to try and get you into one of our more spacious rooms. Be well and enjoy your Summer!

"Comfortable Hotel Convenient to Subway"

4
26/04/2016

We selected this hotel based on Tripadvisor traveler ratings and its convenience to the subway and we were not disappointed by our experience. It is a compact little hotel only a few steps from the subway line -- Barclays Center is only 4 stops north, and Coney Island area only about 8 stops south. You can also easily get into Manhattan. Room was standard "NYC compact size" but clean and very comfortable. Decent internet. Service was very friendly. Parking available (for a reasonable fee). Only thing that would improve it is some restaurants in the immediate area (but there is a grocery store and Dunkin Donuts on the nearby corner). We will not hesitate to use this hotel again when coming to Brooklyn,

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello B_and_D_PA and thank you for the great review. Many of our guest find us from our excellent Tripadvisor reviews and we are very happy to hear we lived up to the expectations you had based on previous reviews. Next time you stay with us I urge you to speak to the front desk as there are some really great restaurants just a 5 to 10 minute walk from the hotel. We can't wait for your next stay with us at Best Western Plus Prospect Park!

"Brooklyn"

4
26/04/2016

Room with a window facing the street was a little noisy. That would not mind one or two nights. But for eight nights was too much. I did not assume but the reception should know. The hotel is near the subway to Brooklyn Heights and Dumbo.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you for the 4 star review Pavel S. We do apologize that you found your room to be noisy, that is something we should have taken care of for you. We are glad you found our proximity to the subway to be convenient. We hope you return and we will be sure to give you a room that you will find to be more peaceful.

"Nice place for the price"

4
25/04/2016

Overall I had a satisfactory experience. Two issues though: 1. The lobby entrance, right after you enter the hotel from the street, was filled with plastic bags, fast food boxes and other trash, and dust. When I informed the front desk about this problem, they said "we can't do much, its windy, and when visitors open the door, it all flies in from the street." I do understand that, but at least some effort should be put to clean up that place. 2. There is not much place for the breakfast. 3-5 tables, I believe, and when the whole hotel comes down to have breakfast most of them eats in the lobby and in other places they can find. It might be useful to find some solution to this.

"Fantastic for our trip"

5
24/04/2016

The 5 dots here have to be taken in context. For the cost, location, staff and amenities this hotel deserves the rating. It is a fantastic option for a trip to NYC without paying Manhattan prices. There is a subway station (25th/4th Av) 50 steps away from the front door (cross the street for the R train to Manhattan - about 20 mins journey). I gladly sat on the train for 20 mins in order to save about $40/night over Manhattan prices for similar properties. We also walked home from the 36th St subway station (The R Train was delayed so we took the N) at about 10pm one night and got home safely without indecent (but like in any big city keep your wits about you). Staff were friendly and answered any questions we had, and kept our luggage on our last day so we could visit Coney Island before our flight in the evening. Breakfast choices were eggs, bacon, sausage, cereals, waffles, various pastries, fruit, yogurt, bagels, tea and coffee. The room was small but functional (it is New York after all) but it was clean and the bed was comfy. WiFi was as fast as I've experienced at a hotel and the bathroom was nice with complimentary toiletries and good hot water pressure. Can't comment on the sauna or gym as we didn't use it. There is a supermarket next to the hotel, a laundromat 2 properties down the street and a deli or Dunkin Donuts across the street. The room was lacking a safe which was the biggest disappointment and you may struggle for space if you have larger suitcases - we had smaller ones and they had to live on the window sill. If we were ever in NYC again we'd certainly stay here and I'd recommend it if anyone asked me where to stay in/near the city.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you Thank you Revatron for the amazing 5 star review!! We find that guest like yourself that maximize our great location and proximity to the R subway get the most out of their time here in NYC. Our free deluxe breakfast is a highlight for many of our guest and we are glad you agree. Next time please be sure to enjoy our wonderful Sauna and fitness center also please see the front desk as we do have safety deposit boxes for our guest to use free of charge. Again thank you for the review and we look forward to your next stay with us at Best Western Plus Prospect Park Hotel.

"Birthday getaway"

5
21/04/2016

I had a wonderful time in New York..The breakfast was great and the staff was very pleasant the only problem I had is that rooms were a bit small for the price but it was a nice room and especially great the their was a fridge in the room.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello Varayda S, we are so happy to hear that we were able to make the Birthday Getaway a successful one! The staff enjoys knowing they could make someones special day a great one. Please come see us again and we wish you and yours many Happy Birthdays to come!!

"Great location in Brooklyn, easy access to Manhattan"

5
28/03/2016

We were in Brooklyn to visit friends for Easter. This hotel was the perfect choice. It was close to our friends' house in Brooklyn and very close to a subway station. So it was convenient to go to Manhattan. We took the N train directly to Times Square. The receptionist gave us a very useful subway map. The parking at the hotel was 25$ only (it is a bargain based on Manhattan parking rates). Friendly staff. The room was clean and modern. Free wifi. Breakfast was included. Waffles, bagels and also eggs and bacon.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello Mianne76 and thank you for the wonderful review! Much like yourself we have many guest that have family and friends in the neighborhood and they all call our hotel their home away from home. We are very happy to hear you not only enjoyed the location but also the staff and amenities such as our deluxe hot breakfast and high speed wifi. The parking is our only additional cost and yes as you said it certainly is a bargain when compared to other properties in Brooklyn and Manhattan. We are glad we were able to make your Easter trip a great one and please come see us again!

"Pleasantly surprised"

4
27/03/2016

We picked this hotel because we knew it would be less expensive than staying in Manhattan, and didn't mind the subway commute. We were pleased from start to (almost) finish. We arrived early and were able to get our room before 11 a.m., which was great. The furnishings were new and everything was clean. The reception personnel were very polite and helpful. The subway stop was literally steps outside the door. The neighborhood felt safe, however coming back late at night, I was surprised how empty the street was, and was glad the subway stop was so close. The breakfast was adequate although crowded and there was not always a table to eat at. My only complaint was that when we asked for the desk personnel to call a cab for us to return to the airport, we got a car service, rather than a taxi. At that point we did not have time to wait for another cab, and the car service cost $55 to La Guardia, compared to the $40 we paid for the same trip from the airport by cab. Otherwise, if you don't mind a 30 minute subway ride, it was well worth the money we saved over a more expensive hotel. Be sure to walk to the Green-Wood Cemetery only a few blocks away, and climb the hills for an amazing view of the Manhattan skyline.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you for the review PASPRA! Our location the the subway line is always very helpful and super convenient for our guest especially since the R line takes you direct to all the tourist hotspots. Our staff works very hard to not only provide the best in customer service but also to keep the property clean and modern. We are currently working on a solution to the breakfast seating and hopefully when you return you will see our exciting new changes. In regards to the cab service it is generally not possible to call a "taxi" or "yellow cab", those are usually only hailed on the street. Each neighborhood has their own local cab service which residents and businesses all use and are licensed and insured through the TLC(taxi/limo commission). We are sorry you were disappointed in this and hope we can make it up to you next time! Be well and have a great 2016.

"Nice hotel and friendly staff"

4
26/03/2016

The hotel was nice. Rooms are clean and well maintained. The rooms are small but as I said, they are very clean. Nice breakfast in the morning. The staff is very friendly and answered all of our questions without making us feel like we were a bother.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hi Mari Jo W and thanks for the review. We are glad you found the property to be clean and the staff friendly. We work hard to help all of our guest and act as a concierge service helping with recommendations and directions. Thank you again and come see us soon!

"Bargain in Brooklyn - easy on-street parking - famous BW waffles"

4
23/03/2016

This hotel attracts tourists and others visiting Brooklyn and Manhattan. It's a block from the subway (but be careful which side of the street you enter the subway -- if you go down the wrong stairs, you'll head away from Manhattan instead of toward Manhattan). Expedia helped us get a great price. You walk in, take steps or elevator down a floor to the front desk. Near that are 2 breakfast rooms. No fresh fruit, but eggs, bacon, sausage, breads, pastries, make your own waffles, coffee, water, juice. Room was fine -- hotel was quiet. Staff was nice. There is a pay hotel lot, but we had little trouble parking around the corner. Some may think the neighborhood doesn't feel safe, but it really is just fine. It's a working class neighborhood, but you can walk a few blocks and find nice, affordable restaurants. This will be our go-to place whenever we're in Brooklyn.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello LVS and thank you! Your review really captures all we have to offer and is an honest assessment of our hotel and the surrounding area. The waffles are surely a highlight of our wonderful free deluxe breakfast and many of our guest comment about how much they love them. There are many wonderful restaurants especially on 5th avenue, we are glad you were able to explore and find them. Thank you again for the amazing review and we look forward to your next trip!

"Poor Stay"

2
23/03/2016

The room was too small also the bed. There was no complimentary parking for guess they want the guess pay for parking. The heat was not working I guess after the gentle man came and reset it. It started back working.

"Good hotel right on the subway line"

4
19/03/2016

We spent five nights here. The hotel is not noisy, it is very clean and comfortable. The room we had was in excellent condition. A free continental breakfast is served each day with the usual cereal assortment, scrambled eggs, bacon, sausage, fruit, yogurt and pastries. Free coffee is available all the time as well as in your room. The staff is very friendly and helpful. The hotel is right at a subway entrance for the R line which goes into Manhattan (about a 25 min ride to NY City Hall)located next to a grocery store and very close to a deli, and take out Turkish and a Peruvian restaurant. Excellent restaurants are located in Park Slope, about a 15 minute walk or a very short cab ride. Would definitely stay here again.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you sng49! We really appreciate all the kind words and are happy knowing you found our hotel to be comfortable and clean. Our staff works hard to keep the hotel in great condition and the front desk prides itself on helping all of our guest in anyway possible. 5th Avenue is definitely a great place to explore and find some amazing shops, cafes and restaurants. You can return on a daily basis and find a new and interesting place to eat, shop or just hang out each time. Have a great 2016 and we look forward to your return.

"Good hotel"

5
15/03/2016

Good value. hotel is reasonably priced, clean, good staff. Convenient access to the subway. Neighborhood okay. try turkish restaurant on the next block or sandwiches from the deli across the street. Those sandwiches were low priced and really filling. Also good.

"Great value, right on subway line"

5
15/03/2016

Beds and bathrooms were topnotch, breakfast good, and access to subway could not be better. BW rewards and other programs paid much of our stay, but even at full price staying here in Brooklyn is an excellent option. The single bed rooms are small and do not have a fridge, so if this is important, get the 2 bed room.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you thank you Sandra C for your amazing review!! There are many great persk to the Best Western Reward program, gift cards and free night vouchers are just one of them and we are happy to know you were able to take advantage of that. There are only a handful of single bedded rooms that are a little smaller and don't have a fridge, in the future you can ask the front desk to have a refrigerator put in your room if you happen to get one of those rooms. Again thank you for the perfect review and all of your kind comments regarding our hotel. location and free breakfast. We look forward to your return.

"Expensive but no complaints"

4
14/03/2016

Location on 4th Ave is fine. This is not Manhattan, but plenty of cool spots within walking distance of this hotel. Compared with the options we could find in this part of Brooklyn, the hotel was fine. Plenty of parking (at extra cost of $25). Nice clean, fresh smelling, large enough room (2 double beds) with nice view of the City (8th floor). Staff pleasant and capable. Included good basic breakfast provided scrambled eggs, bacon, sausage, yogurts, cereals, juices, fruits, breads and plenty of typical spreads and toppings. Bathroom sink didn't drain properly. We spent only one night, so didn't ask them to fix it. At departure, it was clear they would jump on it. This is no Marriott. Walls kind of thin, but we weren't bothered by occasional sound in the hall. Next visit to Windsor Terrace/Sunset Park area, we will probably look for something less expensive, but to be sure of a pleasant experience, we would recommend this hotel.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
What a great review Smalbany! Our entire staff works very hard to keep the hotel fresh, modern and clean so thank you for that recognition. At times people overlook the maintenance and housekeeping staff so thank you for that acknowledgment. We do offer competitive rates and special discounts or those who qualify. We urge you to call us for your next trip to see what we can offer you as a returning guest. Be well and have a great 2016!

"trip to NY"

4
14/03/2016

The hotel was very clean and everyone was nice we came for a funeral so sad but everyone was so nice good breakfast I would stay there again location was great right near the train had to pay for parking wasent happy about that but most people take the train

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello Emma F. Once again we are sorry for your loss and are glad to know we were able to bring some joy to you and your family during this hard time. We do offer many wonderful free amenities such as deluxe continental breakfast, high speed wi-fi, access to a business center with printer and a fitness center with sauna just to name a few. Parking is the only additional cost, some guest do at times chose to opt for free street parking.

"Bargain"

4
14/03/2016

Stayed here several times. Great value for NYC accommodations. Steps from subway, relatively short trip to Manhattan, limited breakfast seating so pot luck in getting table, $25/day parking fee a little much for location so add that to quoted room charge. 45 minute walk to Barclays. Overall very good hotel, but rooms are small & tight. Not luxurious, but comfortable.

"Clean, nice room, near the subway"

4
13/03/2016

We stayed at this hotel for one weekend. It's not right along the park, but it's reasonably priced and the room was fine. The room was clean and had a mini-fridge and wifi. We had a king or a queen. The bed was comfortable, but what's the deal with all the mini-pillows in hotels lately? There was noise from the hall that could easily be heard in the room. The lobby was pleasant. I'm not usually fussy about hotel free breakfasts, but this was really pretty bad - the eggs were awful, and the choices were pretty limited, though you could get cereal and waffles (but my husband says skip that berry stuff for the waffles). There is a grocery store nearby. Parking in the hotel lot was $22 a night but the side street was free. The hotel is near the subway, but make sure you use the right entrance to the subway to head in the direction you want. Green-Wood cemetery is a block away. Worth the walk to see both the historic cemetery and its famous green parrots.

"Good location with friendly staff"

5
11/03/2016

We stayed here for a week. We got a room with a nice view but because we had a small child with us, we needed a crib. But there was no space for the crib in that room. The staff arranged right away bigger room at the basement. It was a very big room only the view was bad. But you cannot have all. The staff was very friendly and helpfull. The general manager which was his office next to breakfast room couldn't even say goodmorning! The breakfast rooms are a little small but the breakfast was great! Very close to the MTR and in 20 minutes in Manhattan. We would go there again!

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you for your review DeJongste! Our staff takes pride in doing all we can to meet and exceed our guest expectations and do whatever we can to fulfill your needs during your stay. I am glad we were able to accommodate you and your family and get you into one of our larger rooms. Thank you for the compliments regarding the deluxe continental breakfast we offer, it is usually one of the highlights for our guest and glad you agree. We wish you and your family a happy and healthy 2016!

"Comfy!"

4
08/03/2016

I stayed there for 11 nights. My room had a great view on Manhattan, I was on the 8th floor. Very comfortable bed and very clean bathtub with a minifridge and flat screen tv with cable channels. The room was great, you will sleep well. It is a very clean BW. The breakfast is included in the rate and it was basic but good and the coffee is available day and night which is great when you are there for work. I had a great stay. The staff is nice and polite.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you isab10027 for the detailed and awesome review! We are very happy knowing that you enjoyed all the comfort and amenities featured in our modern rooms. Our maintenance and housekeeping staff work very hard to keep the property clean and maintain a high standard and will he thrilled to know their hard work paid off. Please come see us again soon and again thank you for the review!

"Great Room"

4
07/03/2016

This section of Brooklyn is not the best area, restaurants are slim pickings but the hotel is literally right at the R train. The hotel room was extremely clean and had everything I needed. The staff was nice but didn't go above and beyond. I would definitely stay here again.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you for the review Michelle S and we are glad you would return. Next time please speak to the front desk in regards to great restaurant options just a short walk from the hotel, you will be pleasantly surprised. We hope we can improve upon your last experience!

"Great price with easy access to subway and restaurants."

4
06/03/2016

Help staff was great about answering any questions we had and in arranging early morning ride to JFK with a car service. The breakfast has variety enough for all diets and the computers in the lobby were an added bonus. Best of all was the sauna! Call front desk and allow 20 minutes for the room to warm up. Delightful!

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hi HomerPigeon! A guest like yourself that explores all the amenities of our hotel can really reap the rewards of all we have to offer. The beautiful wood sauna is certainly one of the highlights and we are glad you enjoyed. I will pass on the kind words about the staff and hopefully we can see you again in the near future.

"very comfotable"

4
04/03/2016

Nice clean space for an NYC hotel. The staff is friendly and having two elevators is a major plus for rush hour times. I travel 300 days a year and stayed here about 100 of them last year. Great location as well. Less than a 2 minute walk to the R train which will connect with all the other trains needed.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Welcome back welcome back welcome back! We really appreciate the review and your kind words. The staff takes great pride in knowing we have done our jobs so well that a guest chooses to return often. You are part of our extended Best Western Plus Prospect Park family Steve R and are sure we will see you again soon!

"Alternative to Manhattan prices"

3
04/03/2016

This hotel is located in the Green Wood section of Brooklyn. It is a good alternative to paying Manhattan hotel prices. Hot breakfast and off street parking were included in the reasonable hotel rate. Disadvantage is the distance to mid town Manhattan. It is about a 40 minute subway ride. However, the train stop is on the corner so it is very convenient. Other disadvantages were the very small room and the walk to a good restaurant. There were plenty of quick eat places near the hotel but for a pleasant sit down dinner, you have a 10 to 15 minute walk.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hi William157 and thank you for the review. We are happy to hear you enjoyed our location as well as the free deluxe breakfast as well as the option of street parking. We wish you a great 2016 and hope to see you again.

"Best Bang for Your Buck"

5
27/02/2016

This is the 2nd time we have stayed at BW Plus Prospect Park. The staff are always very professional and courteous. The breakfast is pretty great for a hotel. Easy subway access and plenty of places to eat within walking distance. This is the only hotel in Brooklyn my family and I will stay at. My husband is from Brooklyn and extremely picky...this is his favorite place to stay.

DarielNunez, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
HI again Stacy M and welcome back. Nothing makes the staff happier than knowing we are making our guest so happy that they choose to return to our hotel and become part of our extended Best Western family. We are happy to hear that you are enjoying our location as well as out amenities such as our free deluxe continental breakfast. We look forward to your next trip and the opportunity to provide you and your family the best in quality and service!

"Great for the price"

5
26/02/2016

Having stayed in NYC and Brooklyn quite a bit, we were still looking for our limited budget "go to" hotel. I think we found it. First, the room was very small, but it had a wardrobe and drawers which fit all of our stuff. We really only used it to sleep, so it was fine. I called 2 weeks before and requested a room with a view, and was told it was not guaranteed but they would try when we checked in. We were early, and were greeted by a delightful young lady who assured me a room with a view was booked for me, but it wasn't ready. We were told we could certainly leave our car in the paid lot ($22), and we could check back in later which was what I expected. Since there are in and out privileges, we drove to a couple of spots in Brooklyn we wanted to hit, and when we got back to the hotel at 1:30, our room was ready! We checked out the room on the tenth floor, admired the Manhattan view, and took the subway right across the street into Manhattan. The people there were all very polite, friendly, and efficient. The room was clean and the tv remote was even in a sanitized bag! The view at night was great, there were no annoying sounds to speak of, and the bed was comfy. Also, the elevators were quick- even from the 10th floor. Breakfast was bacon, sausage, eggs, cereal, juice. coffee, yogurt, pastries and make your own waffle with whipped cream and strawberry sauce. Perfectly fine and very well attended to so that nothing ran out. We did not use them, but there is a small workout room on the bottom floor with a full locker room, and dry and wet sauna. In summary, the low price, the cleanliness, friendly staff, breakfast, and the subway so close, made this an almost perfect stay. If only the parking were free but you can't have everything. It is still a great value.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
All we can say is WOW gowestyoungman8 and thank you!! The staff will be so happy when they hear how we met and exceeded your expectations with our courteous and professional staff. We always work hard to fulfill our guest needs and request and are glad we were able to do so for you. Our housekeeping staff works incredible hard to keep all the rooms in superior condition and I will be sure to pass on the kind words about the cleanliness. We wish you a happy and healthy 2016 and look forward to being able to serve you again soon!

"Not much, but cheap"

2
24/02/2016

Just what you'd expect. Small room, not much to offer. Poor heating system, not enough power outlets. Seemed clean and had a bread-based breakfast if you can eat gluten. Staff was friendly. Location next to the subway was the best perk.

DarielNunez, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hi SpreheG and thank you for the review. We do offer a free deluxe continental breakfast which offers a large variety of options such as eggs, breakfast sausage, bacon, yogurts as well as fresh fruits like apples, oranges and bananas. Thank you for acknowledging the staff and we hope to see you again in the future.

"Be careful"

1
23/02/2016

Be careful with your credit cards if you stay here. During my actual stay, I had a major issue. Besides general rudeness from the man checking me in, he twice forgot to give me my credit card back. The first time when I was checking in, I noticed, waited for him to give me my card back and finally had to ask him for it. He barely apologized as he gave it back. Due to having two reservations, I had to check out and check back in, and when I checked back in, he did the same exact thing. This time, I did not notice. I received a phone call an hour later, asking me to come pick up my credit card. One time is an accident, twice is a problem. It could be an honest mistake, but I'm not willing to take that chance. I have had to call my bank, cancel that card and request a new one. Overall, the hotel was nice. It was in a good location and the rooms were an adequate size for New York City area hotels. However, due to the extremely poor service, I cannot recommend this hotel to anyone.

DarielNunez, Director of Sales at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear jessicarX9747DU, Thank you for taking the time to write a review our Property, we want to ensure each and everyone of our guests are provided with the utmost best experience as possible. As you will see we pride ourselves on Quality and Service, it has been the GM's personal goal for several years now. This situation was completely disheartening and would like to take a moment to Apologize and to agree with you in regards to how you were treated at our Hotel, this was an isolated situation, rest assured. We can assure you as you can see by all prior reviews this was an complete problem dropping the ball on our end. The GM has asked me to extend once again our deepest apologies and can assure you and all of our guests, we take all reviews seriously. The member of the staff in question has been spoken with and can assure you once again that this will never be repeated in the future. Let me also personally assure you and all of our guest future, past and present that we take the identity of our guests seriously and will do what we need to ensure an comfortable and safe stay. Please once again please accept my apologies as well as the GM, Peter R. Please contact us directly so that we can ensure that you next stay will be more pleasant and regain your trust. As always we wish you safe Travels and truly hope to see you again soon. Regards, Dariel N, DOS Peter R, GM

"Nice place"

5
22/02/2016

My husband and I enjoyed our stay. Everyone was very nice at the hotel and the accommodations made us feel very comfortable and all of our needs were met. I would definitely recommend this hotel to my family and friends.

"Nice hotel"

4
21/02/2016

We stayed at this hotel for 3 nights while exploring New York City. We drove from New England, so we just parked our car at their parking lot and went on and around with subway, which station was right outside. Free continental breakfast was nice and the staff there were all very helpful. We stayed on the 10th floor with a great view of Manhattan. Our room was small but clean and had a fridge. Location was not ideal for us but I was happy with my experience at this hotel.

"A oasis in Brooklyn "

5
21/02/2016

We had a wonderful time in New York the hotel was a relief after every busy day enjoying the city. The staff was very accommodating especially Gia and Irene who seemed to understand we were from Maine and needed a lot of help with directions. Gia was very helpful with our accommodations. And needs

"Very nice hotel"

5
17/02/2016

this is a very nice hotel, with a subway stop right outside the building. I have stayed here twice with my family, and we like this hotel. very clean and in good shape. you can take a subway to times square (about 30 to 40 minutes).

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Welcome back jf1 and thank you for the 5 star review! Nothing makes us happier than when a guest returns to our hotel after their 1st experience went well. We work hard to keep the hotel looking like new and glad you agree. The entire staff looks forward to seeing your family again soon.

"Very Friendly Staff"

5
16/02/2016

My experience at the hotel was a very positive one. The staff were incredible. They were friendly and extremely helpful. The understood my issue and did their best to accomodate all my needs. The room was nicely decorated, but I was surprised by how small it was. This was my first time in New York at a hotel and I was told that most New York hotels are small, so I can't hold this against the establishment.

"Convenient Location, Helpful Staff"

4
13/02/2016

This is definitely not a luxury hotel. But it is a fine place to stay at a very reasonable rate. It is very convenient to the subway. The staff is very helpful. There is a grocery store right next door. In short, if you want a convenient budget stay, this is a great choice.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hi Binyomin S and thank you for the review and kind words. We are happy knowing that you found the staff helpful and enjoyed our convenient location. One of our big selling points is our proximity to the subway and most guest enjoy the ease of travel. Please come see us again soon!

"No Probhlem Parking"

5
31/01/2016

I had to recently stay Brooklyn, NY, and the Best Western saved me. I can not usually park my moving truck at any hotels in the city, due to its size. The front desk staff, allowed me to park in front of the hotel, and informing any police that I was a guest; They are very caring and customer service orientated.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hi again Delmar H! We were very pleased that we were able to help you in regards to your truck and that you had a great experience with us. Pride, service and respect are our #1 priorities at our hotel. We are glad you felt taken care of and hope to see you again soon.

"Very pleased, second visit from UK"

4
26/01/2016

Sadly I had not had time to review this wonderful hotel sooner however my memories of my pleasant stay have not yet faded! I visited this hotel for my second time since 2011 this August 2015. All staff were welcoming and friendly and the hotel was very clean. The room was great and the hotel had managed to fulfill my room request which was really good. This was the first time my girl friend had visited the US and I wanted her to have a good view of the city. The hotel did not disappoint, and I was very grateful for their efforts as I am sure that August can be a busy period for them. This hotel is in a great location if you want to easily get in and out of the city. A 7 day Subway pass is all you need. Unfortunately, I did not get the names of any of the approachable and helpful staff there. There was a heatwave when we stayed here, however the AC worked very well, and when we came back, the room was just perfect in terms of temperature. House keeping staff would come round quite early. If you wanted them to come back later, simply put the provided sign on your door. They were very accommodating. My only complaint was that the WiFi speeds were very slow, but seeing as we were not there that much, it didn't make much difference for us. On our last day, we asked if it might be possible that the hotel could print our boarding passes as we didn't seem to have our return ones. They couldn't have been more helpful. Can't wait to stay again, hopefully very soon!

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you thank you Robert T!! There is nothing that brings us more pride than to know we have exceeded our guest expectations and that you chose to return to our property. The kind words you shared about our service and staff is all the reward we need. Of course nothing is ever a guarantee however we always do our very best to fulfill our guest request. Knowing we were able to make your girlfriends first trip to the US and NYC a memorable one brings us great joy. We really look forward to seeing you again and being able to provide you once more with superior service and to add to those great memories! Be well and have a great 2016.

"WOW-What a place, what a Manager!"

5
22/01/2016

We left the Wyndham (terrible place) and arrived at the Best Western. The manager happened to be there behind the desk when we were checking in. My wife told him the story of how we "HATED" the Wyndham (just around the corner) and had wanted to at the Best Western but the days we wanted were double the Wyndham prices. She also told about the lack of parking at the Wyndham and how we got two tickets (two cars) for $45.00 each. He immediately said we can make you/stay better. He had us cancel the other days at the Wyndham, he booked us for that days at his hotel for way less then his normal pricing and less than the Wyndham. Then he gave us free parking for each car for 3 days @ normal price of $25/day - total gift of $150 bucks to help cover our fines..I cannot say how courteous he and everyone else was. What great stay!! thank you Mr. Manager..The Morgans

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Rod M, Well first let me say that it was true pleasure to have made your trip a memorable one in Brooklyn, New York. It's always leaving a bad taste in a persons mouth when a hotel does not meet your expectations, however there is always a light at the end of the tunnel. Having you stay with us was truly a pleasure and am glad you truly enjoyed your stay. Saving you on the Parking was nothing just part of our Quality, Service and Respect we provide to each and every guest. It was truly a pleasure serving your needs and hope to see you again in the future on your next trip to Brooklyn. As always we wish you safe Travels and look forward to seeing you again.....Peter Reyes, GM

"Boys birthday gift!!!"

4
21/01/2016

I got this hotel for my husband's and sons birthdays,I got them tickets for a NY Nicks game. The reviews were good. The guys sent pictures of the view such was amazing!!! One World trade center and Empire state all lit up at nite,WOW!!! I HAVE TO THANK THE RESERVATION DESK FOR ACCOMMODATING MY SECRET REQUEST ON THIS!THANKS! TOP FLOOR WAS A MUST! The guys had NO complaints like past hotels I have booked. Tina9222

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Tinna9222, First let me say thank you in behalf of the entire staff. We are proud of hotel and we try hard to accommodate each and every guest. We are so glad to see that you truly enjoyed your stay and that your Husband and son had a fabulous time here in Brooklyn..... As you can see we try hard to the best we can and to live up to our Quality, Service and Respect to all of our guests. We thank you again for all the wonderful comments and we wish you as always safe travels and hope to see you again on your next trip to Brooklyn.

"Always a pleasure...."

5
21/01/2016

It is always a pleasure to stay at the Best Western PLUS Prospect Park Hotel, Brooklyn, NY. The staff is friendly, professional and very helpful. The facility is clean and up to date.The daily breakfast is an added bonus. We have stayed here several times while visiting our daughter and her family. We highly recommend this hotel if you are going to Brooklyn. Grandma and Grandpa from CT.

"Brooklyn NY"

4
18/01/2016

Great Hotel The People very friendly, the service very good I recommended this great hotel. The bed super comfortable, the rooms very clean, the bathroom super clean, the breakfast nice and the service perfect.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you for the great review Eduardo G! We work hard to keep the hotel clean and comfortable and always strive for great customer service. Thank you again for your kind words and we are glad to have met and exceeded your expectations.

"Nice Room and Cookies"

5
16/01/2016

Fresh cookies and a personalized memo were very nice touches to a comfortable room. The front desk staff was knowledgable and friendly, there is a supermarket in close proximity, and parking is available (for a fee). My room was comfortable but the heating/AC was exceptionally noisy. As I believe that parking should be free for residents, I would still recommend this property when staying in Park Slope, Brooklyn. The overall value is worth it.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hi Yvette C and thanks for the review. We are glad you got to enjoy our fresh baked cookies, all of our Best Western Reward members really look forward to them each time they stay with us. I will make sure to pass on the kind words about the staff and we all look forward to seeing you again soon.

"Exceeded our expectations"

5
15/01/2016

We visited NYC the weekend before Christmas. We chose this hotel because we had friends in Brooklyn and the rates were affordable. We usually do not stay at Best Westerns, but were thoroughly impressed by the hotel. Breakfast and WIFI were included, the rooms were clean, and the staff was friendly and helpful. The hotel is on the same corner as a subway station, so we did not have to move our car during the entire trip. We found free street parking a few streets away from the hotel, but the hotel also has a private lot for parking. We felt safe in the area and there is nothing I would change about the trip. We will definitely stay at this hotel when we return to NYC.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Wow! Thank you so much for the amazing review sneville2. Our main goal is quality and service so knowing that we exceeded your expectations brings us great joy. Our location and amenities are usually a highlight for our guest and we are glad you agree. We wish you and your family a happy and healthy 2016 and look forward to your return next time you visit your friends.

"two nights in Brooklyn"

4
14/01/2016

I loved our stay at this hotel. The staff was very professional, the room was clean and comfortable, and the breakfast (while not the best food) was still good, with a variety of items, and a great way to start the day. Since I'm from a large city the neighborhood didn't bother me much and there's a grocery store on the corner that was great for anything I might have forgotten to bring or any other little things I might have wanted.

"Great Staff Great Manager"

5
13/01/2016

In trying to figure a place to stay in Brooklyn Close to Transportation but away from the craziness I came across the Best Western Prospect Park. Reasonable rates, ample parking and the Subway was right outside the door. the grocery store was great next door, picked up my needs and had them for the few days I was there. Highly recommended. The staff is incredible and seem to really care, the Manager Peter was great he was very informative and helped me out getting around, so I can see why the staff is the way they are

"Brooklyn bliss"

5
09/01/2016

My son and I stayed at the Best Western Prospect Park over the weekend. The staff were very pleasant and friendly and the hotel was very clean. The hotel is located in a decent neighborhood with stores and other amenities nearby. The R train is just outside the front door and Greenwood cemetery is only 2 blocks away. Greenwood is an awesome place for a relaxing walk! The room was clean with comfortable beds. The breakfast was more than adequate. The price for this hotel is quite reasonable! If you are looking for a place in Brooklyn and don't absolutely have to be downtown, then I would highly recommend this location.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello Douglas F, thank you for the kind words and strong recommendation. We are so happy to hear you and your son not only enjoyed our hotel with all its great amenities but also got to explore the neighborhood and Greenwood. Thank you again for the high praise and we look forward to seeing you both again next time you visit NYC!

"Hidden Gem...."

4
06/01/2016

Great location and great hotel for the price. Convenient to a lot of things and easy access. The rooms are small but clean and the staff was very nice and accommodating. The hot breakfast was perfect. FYI check out is 11:30am.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hi NIQQIB and thanks for the review. We are very happy to hear you found our location convenient and were able to find the many places to visit in our area. Our deluxe hot breakfast is usually a highlight for most guest at our hotel and we are glad you agree. We look forward to your return!

"Small Gem"

4
05/01/2016

The hotel was in a great location if you want to visit the city. The R train is right at the corner and only a few stops from the Barkley Center. Dunkin Doughnuts across the street, C-Town grocery store at the corner and a 24 hour deli. Hotel was clean and the hot breakfast was good.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank for the great review Nicole B! Our proximity to the R line which takes you to all the hot spots in Brooklyn and Manhattan is definitely something our guest love and take advantage of. Glad to hear you enjoyed our breakfast and all the local businesses as well. Have a great 2016 and come see us again!

"Pleasantly surprised"

4
04/01/2016

Nice little hotel! Very clean and staff was so friendly! Good neighborhood, we parked on the street and walked to a local pizza shop at night without feeling nervous or concerned. Would stay there again. Just wish they had a hot tub instead of sauna.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
We are pleased to hear you enjoyed our hotel and the neighborhood Theresa E. There are many great local shops and restaurants just a short walk from the hotel so it is nice to know you go out and explored the area. Come see the front desk next time for some great local restaurant suggestions and we look forward to seeing you again.

"great quality for great price"

5
04/01/2016

We stayed her 11 nights with party of 6 adults (2 rooms) during the holiday season (Christmas and New Year) and liked it very much. The metro is very close which is great, grocery store and some other shops are close. The staff was very nice and breakfast was very good. Rooms are clear and beds are very good. Yes the rooms are not big but who cares if you are in New York. We stayed 2 years ago in a hotel in Manhattan and expected to travel more by metro now but actually that was not the case and we would definitely pick this hotel again with our next stay.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello again Sanrou and thanks for the amazing review. Thank you for all the nice comments about the staff, breakfast, rooms and location. Nothing makes us happier than to hear that we exceeded our guest expectations. We can't wait for your return and have a great 2016!

"Great inexpensive stay in Brooklyn, NY"

5
04/01/2016

My daughter has lived in Manhattan and now Brooklyn for 10 years. I wish I found this place sooner! The staff was very friendly, the hotel clean and convenient. It has all the amenities of a Manhattan hotel but not the high price. There is a subway stop right of the same corner and parking onsite.

"Hotel Review"

5
01/01/2016

Hotel is good value for the money. Rooms are tiny (walk sideways) but that's the way it is in NYC. Room and bath were spotless; furnished with a desk and fridge too. WiFi works great. Large parking lot with in/out privileges that you pay for. Grocery right next door. So is subway. Breakfast is outstanding with warms eggs and BACON and sausage all the time. EZ access to wherever you want to go.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you for the perfect review Russells742! It is great to hear that you found our rooms to be spotless and well furnished. It seems you enjoyed all of our great amenities including our amazing hot breakfast and on-site parking. Our convenient location is one of our biggest selling points and we are glad you agree. We look forward to your next stay with us at Best Western Plus Prospect Park!

"Quick Turnaround"

5
31/12/2015

Had to make a quick last minute trip to Brooklyn for a couple of days. I called around to several hotels and decided this offered the best accommodations for my needs. Excellent facility and easy access to everything. The staff worked with me and was very helpful. A+++

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hi Stephen P, we are so glad you found our hotel and that it exceeded your expectations! I will be sure to let the staff know you gave us an A+++. We do our best to keep the hotel in superior condition and offer great amenities such as free high speed wifi, free deluxe hot breakfast as well as access to a business and fitness center. We look forward to seeing you again!

"brilliant staff with high quality rooms"

5
28/12/2015

When I was planning our new York trip I always wanted to stay in Brooklyn because it was so much cheaper and it had good transport links to Manhattan. On arrival the staff were most helpful and we were able to park our rental car in the hotel car park whilst we went to our room and left our luggage there before we returned the car to the rental location at JFK , you do not need a car in New York. The subway station for Manhattan is only 40 yards from the hotel, i recommend buying the 7 day pass. The free breakfast is of a very good standard although it can get a bit busy. The rooms are modern and well equipped and cleaned every day in all thjis is an ideal hotel for a New York visit.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hi Andrew G and thanks for the 5 out of 5! We are glad you got to experience our superior customer service and clean and modern hotel. The fact that we are just steps from the R line that takes you to all the NYC hot spots has always been a big draw for us so we are glad you found it to be convenient and it added to your great experience. Come see us again soon!

"Rude and horrible location"

1
26/12/2015

When we arrived, the front desk lady was rude and not helpful. Once we got to the rooms, they were fairly clean but we're very small and too warm. There were also fees for parking that they were not clear about on the website and over the phone. Sketchy neighborhood and nothing to recommend.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Susanator, we are very sorry to hear you had a bad experience at our hotel. We always pride ourselves on superior customer service as you can see by our previous reviews. As far as the neighborhood it is not sketchy at all, to some that have never been to a place like NYC it may seem that way but that is not the case. It is an up and coming working class typical Brooklyn neighborhood with many nice shops and family owned businesses within a short walk from the hotel. We do hope to see you again so we can have a chance to make up for your bad experience.

"Good for the Locale"

3
18/12/2015

Stayed one night for business trip. The property is clean and personnel helpful. They have no luggage stands so the bed or floor are your choices. I stayed on the first floor and the shower had a constant water hammer as well as the rooms adjacent to me so plumbing has an issue. There was minor vibration from the "R" train running below but not abnormal for most similar NYC locations. The neighborhood is safe and lots of good restaurants within walking distance. I'd stay here again for any uptown Brooklyn function.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello Rick200WCW and thank you for your review. We do apologize for the water issues and we did look into this issue and came to a resolution. We are glad you enjoyed the neighborhood and yes if you explore there are some amazing restaurants to be found. We look forward to your next stay with us!

"Short break"

3
15/12/2015

Hotel clean and comfy, friendly staff. Breakfast adequate however seating area's limited as customers sometimes sitting in reception/ lounge area. Good internet access, excellent location for subway into all area's. Limited immediate eating and drinking area's, had to travel for good restaurant however good local super market next door for water etc. All in all value for money.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
We are happy to hear you enjoyed your stay Heather S. We urge you to speak to the front desk next time you stay with us to inquire about many great restaurants just a short walk from the hotel. We are actually in the process of creating a new breakfast lounge so hopefully by your next visit you will be able to enjoy our constant improvements to our property. Can't wait to see you again!

"clean and friendly"

4
15/12/2015

if staying in Brooklyn, this hotel is very clean, staff are helpful, and it's right by the metro. Looks like recently remodeled rooms. Breakfast average but very crowded. KFC and Subway and good Greek/Turkish restaurant one block. Don't miss the cemetery. It is from the revolutionary war era.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello Charlotte P and thanks for the review! We are glad you got to explore and found the famous, beautiful and historical Greenwood cemetery just one block from the hotel. Most people don't think a trip to a cemetery can be pleasurable until they see the history and beauty of Greenwood. Thank you for all the kind words and we are happy the staff and hotel met your expectations. We can't wait to see you again soon!

"great value for stay in NYC"

5
12/12/2015

This is my 3rd stay at this hotel. The rooms are large and comfortable, the breakfast is good and the staff is helpful. You are literally across the street from a subway stop and in 20 minutes you will be in downtown Manhattan.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello again Pam D and thank you for your review and continued loyalty to our wonderful hotel. Our team thrives off of return guest like yourself and always looks to improve upon our service with valued feedback. We look forward to your next stay with us!

"Came for one night - it was OK."

3
10/12/2015

I am a local but needed a place to stay nearby for a family function. The hotel was okay but nothing special. I had a king sized room. It was a fairly small room with a nice bathroom. Room was clean. The pillows on the bed are very tiny. I called down and asked for 3 more so that it would be a normal sleeping experience - but they use throw pillows as their pillows. The breakfast was good. They would not give me a late checkout but otherwise staff was friendly and helpful. I thought the price makes sense for NY but considering it's a good hour out from midtown Manhattan and comparable to Manhattan hotel prices, I am not quite sure why tourists stay here. Only reason I did was for the location near my family function. Brooklyn is starting to become a bigger attraction, but the hotel is border of Gowanus and Sunset Park - it's not really a happening area. But when Brooklyn does become more of an attraction, this hotel will need a serious facelift. Overall, the hotel is OK.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Hello Jennifer G and thank you for your review! We are glad you enjoyed the hotel and are always looking for improve so we thank you for your feedback. The pillows are actually normal size they are just fluffed up in such a way that they may seem smaller but again do apologize if they did not meet your expectations. As far as the location there are actually tons of happening and trendy shops, restaurants, lounges and cafes on 5th avenue within a short 10 minute walk from the hotel. We urge you to inquire at the front desk for your next stay and we can point you in the right direction.

"Great Choice! "

5
06/12/2015

We checked into the hotel right after a minor car accident. Clearly shaken when we approached the front desk, our hostess asked us if we were all right, do we need any help, and told us we were safe now. Her calm and caring demeanor was just what we needed after a stressful Thanksgiving evening mishap. I'm so thankful this hotel is close to our daughter's apartment! This Virginia family will be back!

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you for your review Linda and we are glad our team could make you and your family feel comfortable after your accident. We pride ourselves on making all of our guest feel at home and we surely look forward to all of your future visits with us.

"A good value, conveniently located. "

4
03/12/2015

Disregard idiot reviews on Google / Google Maps, this hotel is clean, staffed with friendly people, conveniently located, and reasonably priced. I felt completely safe walking the area day and night. Only a few blocks walk from fun, trendy bars and restaurants in Park Slope area, I would stay here again without hesitation.

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Thank you for your review pemobley! You are certainly right about the surrounding neighborhood and trendy bars and restaurants. We always encourage our guest to speak to our staff about local recommendation as there are countless wonderful shops, restaurants and bars in the Park Slope area. We hope to see you again soon!

"Nice hotel, neighborhood not great but subway just a few steps away"

4
01/12/2015

Best Western Prospect Park is a good hotel. The room is small but sufficient and the bath room is very good. The room is clean and the breakfast is good to start the day with: scrambled eggs and bacon, yoghurt, cereals, waffle maker, a few sweet choices, bagels with cream cheese, coffee, tea and juice. The lady who was responsible for the breakfast was very friendly and helpful. Minus were the view of our room (a road), sound of our neighbors, the neighborhood was nothing special. You have to take the subway for almost everything. But.... the subway is very close to the hotel that is really nice!

Christopher F, Front Office Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Aline0412, we are glad you enjoyed the hotel and especially our Deluxe breakfast with all the trimmings and want to thank you for your review. We highly encourage you to visit our front desk and ask about the surrounding area on your next visit with us. There are countless great and trendy shops, bars and restaurants in the surrounding area many only a 5 to 10 minute walk from the hotel.

"General"

4
30/11/2015

Very clean and well furnished motel. Very convenient to subway line to get any where in New York. Staff was very professional and courteous. Was recommended by friends that had stayed at this facility a number of times.

"Great Place to stay"

5
30/11/2015

We were in Brooklyn for Joseph Prince's Grace revolution tour at the Barclays center the hotel is in a perfect location. Coming in from the Verazzano Narrows Bridge is the best way to get to the hotel. Subway: 4 stops from the BW to Barclays center. The Hotel is reasonably priced for NYC. Having parking available on premises was fantastic. You would spend more money staying in a cheaper hotel in "Jersey" and commuting in to the city than staying here. We felt completely safe while we were in Brooklyn. Brooklyn residents are very helpful and friendly. We will be back. Keep up the good work...We recommend this place very high. We will be back Michael & Glenda Sites Carlisle, PA

"No frills hotel with basic amenities, pleasant staff and affordable rates"

4
30/11/2015

Rooms are small but well-designed with a small desk, a reasonable number of electrical outlets, good closet and drawer space, acceptable lighting, bedside tables on both sides of the bed, comfortable bed (not plush, but okay). Some rooms have refrigerators; if you need one, be sure to ask in advance. Bathrooms are small but functional, with moderate vanity space and good shower. Cleanliness is acceptable – not spotless, but okay. Breakfast (hot and cold items – the usual fare) is served 6:30 to 10:30 am every morning, longer hours than many similar hotels, and the two small breakfast rooms were never over-crowded. Elevators are efficient. Parking is available in an open lot, adjacent to the hotel, for an extra fee. There seem to be ample spaces at all times. The neighborhood, which runs along 4th Avenue, at first glance seems rather grim and gritty; it's a mix of small industrial buildings, discount stores, funeral parlors, check cashing stores, and inelegant residential properties, with a number of inexpensive casual ethnic restaurants (not as many good choices here as on 5th avenue 10 or 20 blocks south, going toward downtown). However, we felt safe at all times and had no trouble walking day and night throughout the area. The Green-Wood cemetery is one block away and makes for a fascinating and spectacular walk during daylight hours. Despite the hotel's name, it is not really in the Prospect Park area; the hotel is a 30-minute walk from the famous greenspace. One excellent feature: the R Subway Line, which takes you into Manhattan, is a few steps from the hotel's front door. And, there is a very good grocery store right next door with a generous deli counter, fresh fruit, and other basic provisions. In summary: if you want to be in one of the trendy sections of Brooklyn, with tree-lined streets, cute restaurants, attractive late-night bars, and interesting shops, the Best Western Prospect Park is probably not the place for you. However, you can probably save money by staying at the BW Prospect Park, you'll be safe and comfortable, and you can hop on the subway and be in lower Manhattan in 20 minutes. You can also drive to other parts of Brooklyn with relative ease. Ask for a room with views of Manhattan - a real plus.

"Excellent Hotel"

5
28/11/2015

The front desk staff were extremely helpful and the hotel was clean and lovely. It was reasonably priced and parking was convenient. We will stay there again when we visit family in Brooklyn. It the location was convenient and easy to find.

"Great location!"

5
26/11/2015

Room was smaller than expected, but the cleanliness, comfort, condition and room amenities were excellent. Hotel staff were friendly and helpful. Location was excellent in using the subway/trains….just steps away from the hotel!

"Best Western Prospect Park"

5
25/11/2015

I was very pleased with the cleanliness and attractive rooms. The staff were outstanding and could not have been more helpful or friendly. The breakfast was good with make your own waffles, otherwise, just the routine hotel breakfast. . I liked having the coffee available 24 hours. The bed was a little small for a queen size, but it was very comfortable.

"A decent hotel due to it's location"

4
18/11/2015

This is a great hotel due to it's location and with the subway being right outside the hotel im glad that I chose this hotel. I had a problem with a blocked toilet on the first day and the staff did fix it on the next day Fair enough the breakfast area is a bit small, the rooms were a little bit on the small side and felt a bit cramped but I think that is a valid point for the 4 out of 5 score on here The staff were very friendly and gave out a lot of good information, they even helped me out when I broke my foot, the young lady with glasses and Chinese (I hope I've not offended you) was very good and she showed me a lot of concern when I broke my foot there, the assistant manager (who was dressed up like the mad hatter on Halloween) was very nice and always asked me how I was. They all helped me out when I suffered my broken foot injury there.

"Home Away From Home"

5
16/11/2015

While nothing is perfect the staff at the hotel did their best to make it seem to be. The room was comfortable and clean. The room was maintained every day. Like all well used hotels there were some things that need to be fixed but not an inconvenience for a reasonable person. Access to subway is very close. A small market next door. Dunkin Donuts across the street. Especially noteworthy is the breakfast provided. All the basics....coffee, juices, eggs, sausage, bacon and waffles. Additionally there is muffins and croissants. Staff was very help and accomidating with our tourist questions.

"Would definitely stay here again"

5
15/11/2015

Our second visit to NY and we decided to get out of the hustle and bustle of Times Square and stay in Brooklyn. At $139 per night + taxes it was also a great price. Conveniently located next to a grocery store, subway stop and Dunkin' Donuts, you have everything close by. The hotel is small, staff very friendly and free continental breakfast a nice touch. The bacon and eggs were not great but what can one expect. There are many other selections like make your own waffle, cereal, toast, bagels, fresh pastries, good coffee etc. The rooms are small, typical of NYC but very well appointed and clean. Good water pressure in the shower, comfortable bed. There is no restaurant on site but there is a pizza place that will provide room service. We didn't use it though. The hotel itself was very quiet and we were lucky enough to get a view of Manhattan from the 8th floor. The WiFi generally worked well. There is an express subway that runs to Manhattan which is about a 20 min. ride. You can catch that train one stop away at 36th St. Otherwise it takes about 45min. We found that restaurants in the area close early, around 10pm so if you're used to Times Square hours this will definitely be a change.

"Great experience!"

4
14/11/2015

The hotel was very nice, right across the street there is a train station that you can use to get everywhere. The staff was very nice, parking was convenient for me (extra $23 but worth it) the room was clean, the bed was confortable. No issues with the TV or the AA, nice view from my room. Easy and fast check in (3pm) easy and fast check out... I did not had the continental breakfast for lack of time but it look good. Overall a great experience.

"Two night stay...Clean, Safe, convenient, and affordable."

4
11/11/2015

My husband and I were in Brooklyn for our daughter's wedding and needed a place for not only us, but our extended family and friends to stay that was near Prospect Park Boat House. The hotel was a perfect location for all. We had a shuttle bus and limo's to get the family and guest to and from the hotel. During the day of the wedding, guest walked along the Avenue - stopped for lunch - picked up coffee at Dunkin Donuts across the street, others picked up a Subway Sandwich.

"Great hotel for the weekend away from the city."

5
10/11/2015

I've stayed in a few hotels in the past couple of months and this hotel surprised me. Everything was great with the hotel clean rooms, breakfast was good (free) and the staff made us feel right at home. We came in for Halloween weekend and the staff were all dressed up in costumes handing out candy to local kids which was a first for me to see but I loved it. I've never seen a hotel so down to earth and "not all about business" which made me not mind the money i spent. If they keep this up I'll stay here for every Holiday to see what they come up next. Great job guys Caitlin (skull face), Alex (The Mad Hatter), The breakfast lady "nurse" and the doll from Saw.

"Great Location"

4
10/11/2015

Nice, clean hotel very convenient to subway station. Beds were incredibly comfortable and the lobby was very inviting. Only issue was it takes forever for the rooms to be serviced. The location is great and the rooms are very clean and comfortable.

"A room with a view! Small, clean, modern and excellent customer service"

4
08/11/2015

I have been avoiding Best Western because of past experiences. I was surprised to find that this hotel in Brooklyn surpassed my expectations and even brought a smile to my face! I had a wonderful view of the city from my room that I enjoyed all night. While my room was very small (queen bed only) it was remodeled and clean. The size of the room is what I expect when traveling in Europe - not the USA. But if you are ok with small, the location and price was right.

"Pleasant stay- basic but practical"

3
05/11/2015

Helpful staff, tiny room but everything you could need for an economic stay in Brooklyn. Breakfast was a bonus and better choice than we expected. Location good for metro but mainly fast food outlets locally rather than better dining options. Supermarket next door which had a good selection of food and drinks.Despite the position of the hotel on 4th the room was quiet and we were not disturbed. Ask for a higher room if this is important. Wi Fi worked well.Altogether a clean and functional hotel.

"Halloween/Marathon/Birthday in New York"

5
04/11/2015

Loved our stay in this hotel. The location is great-at the tip of Brooklyn overlooking Manhattan, near beautiful Prospect Park, Park Slope and Brooklyn Heights, and a short subway ride or drive across the Brooklyn Bridge. Ample on site parking. Fantastic staff who do all they can to make your stay comfortable and pleasurable. Breakfast buffet with hot food and delicious bakery pastries included. Homey atmosphere. Beds are super comfortable with quality cotton linens. Will come back every time we are in New York.

"Breakfast could be better, but not a bad hotel."

4
02/11/2015

The milk was old or sat out too long and the cream cheese is allowed to sit out and reach room temperature. It would be nice if they offered more fruit. Besides that it was a nice hotel for Brooklyn. The pillows are small; they should replace them with at least standard size pillows (just a thought).

"Convenient location, good quality and price"

5
29/10/2015

I stayed her for a few days to attend a conference in Manhattan -- the location directly next to a subway station is excellent and the available (for pay) parking lot was useful for a day with a rental car. Rooms are clean, reasonably new and well taken care of -- overall a good experience and good price/value balance.

"Great Experience!"

5
28/10/2015

My husband, sister,brother-in-law and I recently traveled across the country on a road trip. We left California on October 1st and visited a variety of places during out trip. We had the pleasure of spending 2 nights in the Best Western Plus Prospect Park Hotel in Brooklyn, NY. We were 2 weeks into our trip when we arrived in Brooklyn and had stayed in a number of hotels up to this time. From the moment we entered the hotel lobby at B.W. Prospect Park we were made to feel most welcome. Lucky for us Gia was "manning" the counter! She was so helpful in a variety of ways. She told us about the subway and mapped out a route for us to follow to visit the 9/11 Memorial. When we decided to take a taxi instead of the subway, she called a cab for us. When we inquired about a place for dinner she recommended a nearby Italian restaurant. The restaurant was so good we returned for the second night! My sister needed to print a boarding pass for their return home-Gia was right there to assist. The hotel itself was wonderful-small but immaculate! Every bit of space was functional. The amenities were wonderful and included free WiFi, continental breakfast ( delicious) and parking. My sister and brother-in-law flew home after 2 weeks, but my husband and I spent a total of 3 weeks away from home. We agree that the B.W. Prospect Plus was a highlight of our trip! Thanks again Gia for making us feel so welcome!

"Convenient location, excellent staff"

4
27/10/2015

The Best Western Plus Prospect Park is very convenient by car or subway. The surface lot next to the hotel was never full during our stay, although there is a garage if it fills. The subway (Broadway local line) is right across the street (to Manhattan) and two doors away coming back. Breakfast is included, with better than average eggs, bacon, sausages, do-it-yourself waffles, fruit, yogurt, juice, coffee, and tea. The staff is very knowledgable, friendly, and courteous. The free internet is good. All-in-all, this is a good choice to stay in Brooklyn, with easy access to Lower Manhattan, Midtown, and Queens.

"Very convenient"

4
26/10/2015

Great hotel away from the bustle of Manhattan but only a short train ride away. Subway right next to hotel, convenience store next door. Nice middle eastern restaurant behind hotel. Great staff and free breakfast.

"Pretty good for NYC"

4
24/10/2015

On the plus side : Brand new hotel and metro just in front of it On the minus side : nothing close around by walking. Comfortable room but you can hear the traffic the entire night if your room is on 4th av. or on the East or West side. Breakfast is "industrial minimum", but it is better than nothing. Should be 10 or 15 % cheaper (I paid $ 220 anight plus taxes) Again everything beeing new makes the difference.

"Stayed one night"

4
23/10/2015

People were very friendly & helpful. Room was very clean. Pillows were the size of throw pillows on a sofa and you were not able to close the curtains which let the sun in but also made you feel like you didn't have any privacy if it was night time and you had a light on in the room.

"Excellent value"

5
18/10/2015

We arrived much, much earlier than expected at the hotel and, of course, our room wasn't ready. The reception staff offered to put our luggage in a store room, so we retrieved a few bits and went off into Manhattan to pick up our tourist passes. On our return, we were "signed in" very quickly and efficiently and told where to find our room. We asked for a "quiet" room and were told we'd been allocated a room with a view - and what a view! It was also on the 8th floor, so hardly any road noise. There are many adverse comments on here about small room sizes - I've included a photo of the floor plan so you can gauge the sizes, we were in room 806. It wasn't big, admittedly, but - hey, news flash - you use a hotel as a place to sleep and get changed, you DO NOT need a large room. This is a quality hotel at budget prices. The bed was large and comfortable, the room and bathroom were scrupulously clean and the small bottles of shampoo, shower gel, conditioner and body lotion were replenished daily, as were the coffee sachets (but only two regular and one decaf!). Storage space was quite adequate for our clothes although one large suitcase had to go on top of the wardrobe, the other behind the room door. Breakfast consisted of American "bacon" (ie rashers hard fried and greasy - not really to British tastes but we accept that this is how our colonial cousins like it and when in Rome...), sausages and scrambled egg, a batter dispenser to make your own waffles, breads, pastries, cereals, yoghurt, fruit juice, tea and coffee but little in the way of fresh fruit (oranges for the first few days, then nothing until my wife asked for fruit, when apples were produced). Again, there are negative comments about the use of disposable plates and cutlery. I repeat - this is a quality hotel at budget prices, so get a life and stop complaining. My wife had a minor accident outside as we were waiting for a taxi, and the reception staff were quick off the mark to provide first aid. The location looks fine in Google Earth Streetview but is actually a bit run down. It's perfectly safe, though (there is a large police station just down the road). What appear to be restaurants down the road (to the right leaving the hotel) are actually take-aways with a couple of tables, and are little more that "greasy spoon" joints. The supermarket next door is a bit of a muddle. There is a Dunkin' Donuts across the road to the left, but we didn't explore the street further than that. The subway is feet away from the front door of the hotel, on the R line. The entrance by the hotel is for the Coney Island end of the line, to get to Manhattan you need to cross the road. However, using the R line to get into Manhattan takes about 40 minutes. It is much better to go south one stop and change to the N or D lines (depending on where you are aiming for) as these are express services and take around 20 minutes to get to the Times Square area. We were extremely pleased to have found this hotel, thoroughly enjoyed our stay and cannot recommend it highly enough.

"What a view!"

5
16/10/2015

Stayed for three nights at the end of September. Chose Brooklyn and this hotel as a cheaper alternative to Manhattan with the R subway being located directly outside the front door and it only being a short subway ride to a car rental location for our trip upstate. We arrived earlier than anticipated thanks to a great flight and an efficient taxi driver to be told that check in was at 3.00, nearly two hours away. We grabbed a coffee before deciding whether to leave luggage but before it was finished a smiling receptionist told us that the "quiet, upper floor room" we had requested was ready. Boy did we luck out. Room 1007 had a view of the Manhattan skyline to die for. Yes the room isn't large and yes it was warm (it was 81 the day we arrived) and yes the wind did whistle the following two nights after the weather changed for the worse but these are small moans. I would say though that the mattress is getting tired. It was clean with plenty of hanging space and suited our needs. Breakfast starts at 6.30 which was also a big plus as we were up very early because of jet lag. Fairly basic but quite filling. We didn't have a great deal of contact with the staff but they were all very pleasant and willing to help. There isn't much within a block or two of the hotel and area, whilst perfectly safe, certainly isn't swanky. We found some great restaurants on 5th Avenue, two or three subway stops away. If you are looking to save some money and don't mind a longer "commute" to the sights then we can thoroughly recommend this Best Western. And did I mention the view?!

"brooklyn is a great option."

5
16/10/2015

This hotel like many Best Westerns was great,if you happen to get a room with a view you can see the Island of Manhattan in its glory.Good facilities ie gym and sauna,and the housekeepers on the ball.Subway across the otherside of street and away you go...NYC is your oyster,Sean.

Dariel N, Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear PerthWaite, There is two things we truly try very hard to accomplish and that is Quality and Service, the staff here truly loves what they do and will always go out of there way to help all of our guests, so I am proud that you experienced this yourself. As always we thank you for your comments and see that you will return to us on your next visit to New York and especially Brooklyn. We wish you safe travels and look forward to seeing you again soon.. Dariel-

"Great Location and Staff!"

4
14/10/2015

The location is so close to everything, subway, industry city, shops, restaurants and more. Great staff, very accommodating and helpful. Gave great ideas for dinner within walking distance. Small grocery store next door and great bakeries. Room was pretty small, but that's expected in NYC. Top floor room had windows that whistled when the wind blew, kind of annoying. Spectacular Views of NYC! Good breakfast in the morning, but great 7th Ave. Donut Shop Diner was recommended and it's a must! All in all a great value for the money in the pricey area.

Dariel N, Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear go2paris08, Thank you for taking the time out to give us some feedback. We are glade that you enjoyed your stay with us. We strive to exceed our guest's expectations. Yes, you are so correct not only is the New York City Subway right outside our door but having a full service supermarket right next door is wonderful. Why spend all money while on vacation when you can have all of anything you need less than 20 feet away. As always we thank you for your comments and see that you will return to us on your next visit to New York and especially Brooklyn. We wish you safe travels and look forward to seeing you again soon.. Dariel-

"great place to stay when visiting NYC"

5
11/10/2015

Clean, convenient, great breakfast. It's nice to have a room with a refrigerator in the City. That's not normal. Also, there was space to put my suitcase. Also not normal in a NYC hotel. You are steps away from a subway stop which puts you minutes from anywhere you'd want to go in Brooklyn or any other borough. Attentive management.

Dariel N, Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear CarolinaKStew, Thank you for the five star review of our hotel. We take great pride here at the Best Western Plus Prospect Park Hotel. Our staff is truly one of kind, dedicated to ensure all aspect of the hotel exceeds our guests' expectations. Location wise we are just steps away from a major subway line. Just takes minutes to get around Brooklyn and Manhattan. As always we thank you for your comments and see that you will return to us on your next visit to New York and especially Brooklyn. We wish you safe travels and look forward to seeing you again soon.. Dariel-

"Very close to subway"

5
09/10/2015

We were in New York for a week and loved this location. It is steps from the subway, grocery store next door, and breakfast every morning! The staff were very helpful in explaining how to use the subway and made great recommendations for places to eat. The room was clean and we had a wonderful view from our room. We will stay at this hotel the next time we visit New York.

Dariel N, Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Jodi S, Thank you for taking the time out to review our hotel. There is two things we truly try very hard to accomplish and that is Quality and Service, the staff here truly loves what they do and will always go out of there way to help all of our guests, so we are proud that you experienced this yourself. As always we thank you for your comments and see that you will return to us on your next visit to New York and especially Brooklyn. We wish you safe travels and look forward to seeing you again soon.. Dariel-

"Great place to stay"

5
05/10/2015

Our 1st trip to New York and our stay at Best Western Brooklyn was perfect. We loved the location with subway close by, the room was clean and maintained daily, the breakfast was great with hot and cold choices, the staff were friendly and helpful, restaurants close by, grocery store next door, and the cost was affordable for our weeks' stay. Highly recommend this place!

Dariel N, Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Kam L, Thank you for taking the time out to review our hotel. We are pleased that you enjoyed your stay with us. We pride ourselves on service and quality here at the Best Western Prospect Park Hotel. Our proximity to the subway is ideal for quick travel around Brooklyn and Manhattan. We are pleased breakfast meet your needs and was up to your standards. As always we thank you for your comments and see that you will return to us on your next visit to New York and especially Brooklyn. We wish you safe travels and look forward to seeing you again soon.. Dariel-

"Avoid management that only cares about the bottom line"

1
25/09/2015

I have stayed here in the past as I visit family here - I tend to patronize the same place. I booked here again to attend the funeral of my sister. The arrangements were changed and I had to rebook it to a few nights later. The original night was not cancelled correctly and the hotel charged me over $250 for the one night - refusing in any way to refund it even though I had another reservation for two nights a few days later. It was a very upsetting time for me and they were inflexible even though the charges were still "pending" and they could have easily reversed it and kept a loyal customer. I very rarely write bad reviews, but I feel like people should know what a horrible place this is - there are plenty of better places to stay in Brooklyn. Support businesses where the management supports the customers. They could have made it right - easily. They pretended to do me a big favor by not charging me another $250 and letting me cancel the current reservation - they have a 48 hr cancellation policy - which I was within 24 hrs., but had been waiting to hear back from *them* about the first charge. Just unnecessary rudeness to a loyal customer. Hotels can say they care, but when it comes down to it, they can do whatever they want. Note - when I talked to the national office, they were sure I would be refunded the money, but it is up to the local manager.

Peter R, General Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear RachelL58, Thank you for reviewing our hotel, however, your reservation never ever was made through us at all. This was all a Third Party Reservation. The Management of this hotel was never informed of your situation until you tried to cancel with that Third Party at which time we tried on several occasions to contact you after being informed, not by you but the Third Party themselves We tried to contact via email and phone with no reply. Although this reservation was never cancelled or made by the Hotel Directly I do not see the obvious mis-interpretation of your review since we have been going out of our way to contact you on several occasions, we have all the files for your inspection. It seems like the only avoiding of management has been on your part, as we have tried on quite a few occasion to contact you directly via email and phone number with no reply as stated Since there has been no stay at our location and no attempt to contact us directly hard to be just and kind in reply to this review. We try hard to accommodate each and every one of our guests, when and if given the opportunity, this is truly the fact of the Quality and Service we work hard on each and every day as stated. Yet, I find that reviews of our or any location without given a full opportunity to accommodate or correct, unfounded and very upsetting even though we all as hoteliers do everything to assist in every manner we can. Avoiding Management does not solve any issue, as we never avoid our guests or concerns, we listen, change, train and accommodate each and every guest to the best of our ability. Please review your records so that there is a just review for all to see. Thank you again and we do truly wish you future safe travels.

"solid choice"

4
25/09/2015

If you're looking for good value and clean and comfortable rooms, it's hard to beat this hotel. There is a subway stop on the doorstep and we have Google Maps nowadays, so going to Manhattan is not an issue unless you like to come back to your hotel multiple times a day. The only downsides are the sometimes inconsistent housekeeping (once the toilet paper wasn't replaced even though we were clearly running low, another time we didn't get new shampoo) and the lack of a laundry machine. There is a laundromat 2-3 blocks away, but it's a hassle to carry your laundry to and fro while in your jammies, especially in the colder months I can imagine. Guest laundry should be basic for a mid-range hotel, especially a Best Western Plus.

Dariel N, Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear jlinrc, We thank you for taking the time out to give us some feedback, We are glade you found our location ideal for your time with us during your stay. As well our amenities we do provide exceeded your expectations. I do apologize if housekeeping did not meet your needs and standards, this will be addressed with our depart heads. We do provide next day laundry for a small fee. Most hotels in the area do not carry valet laundry services. As always we thank you for your comments and see that you will return to us on your next visit to New York and especially Brooklyn. We wish you safe travels and look forward to seeing you again soon.. Dariel-

"Best Western Brooklyn"

5
21/09/2015

We stayed at the Best Western in Prospect Park, Brooklyn for one night. Not knowing what to expect we were very happy with the people, the service and the facility. They made good recommendations and accommodated any questions or requirements we had quickly and in a very friendly manner.

Dariel N, Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Peter G, Thank you for taking the time out to review our hotel. We are glade you enjoyed your stay with us for your first trip to Brooklyn. We strive to provide quality and service here at the Best Western Prospect Park Hotel. As your review stats we definitely provide that during your stay. Again thank you for the five stars review. As always we thank you for your comments and see that you will return to us on your next visit to New York and especially Brooklyn. We wish you safe travels and look forward to seeing you again soon.. Dariel-

"Convenient and clean hotel"

4
17/09/2015

We stayed at this hotel from 8 sept till 11 sept 2015. Hotel location is very convenient with subway metro at doorstep . Can easily reach to all tourist attractions with R line metro. Hotel also provided limited outdoor parking located right next to it . There is convenient mart open from 7am to 9pm. Lots of eateries nearby . Upon checking out, we asked for a cab thru the reception . It cost us usd55 to Jfk airport in 50mins.

Dariel N, Manager at BEST WESTERN Plus Prospect Park Hotel, responded to this review
Dear Silvia V, Thank you for taking the time to review our hotel. We are pleased that you enjoyed your time in Brooklyn. Our location is idea for leisure or business travelers. C-town next door makes quick shopping an ease, they do provide many items with great hours. As you stated we do have parking, an upper and lower leave of parking is available for our guests use. We are glade that our front desk team set you up with our car services to the airport. As always we thank you for your comments and see that you will return to us on your next visit to New York and especially Brooklyn. We wish you safe travels and look forward to seeing you again soon.. Dariel-