Best Western Plus City Line Hotel, New York

The rooms are nice maybe a bit small but clean and the beds are comfortable, parking is free at the hotel which isn't very common for this area and the subway is 4 blocks away so that is very nice. The breakfast area is nice although the selection is small and we didn't feel particularly safe walking back from the Subway at night. All in all a good experience.

The hotel at first glance looked nice however the rooms are grimy. Even after changing rooms three times the room was still yucky. Attached are pictures of the floor between the two beds. Avoid this hotel. I'm not sure how you can claim to clean and have this type of sticky grime.

General Manager Best Western Plus Bronx, General Manager at Best Western Plus City Line Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We are extremely sorry for the bad experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

The night attendant was terrible, very poor service. You should really train your employees to be more welcoming. The room was decent it was on the smaller side. The hallway was dirty when we go to our floor when we left for checkout there was a maid in the hallway cleaning out a room but the same trash for the night before still in the hallway. I was displeased the o my thing I liked was the softness of the bed

General Manager Best Western Plus Bronx, General Manager at Best Western Plus City Line Hotel, responded to this review
Dear Arynn Washington, Thank you for completing the survey regarding your recent stay at our property. We are extremely sorry for the bad experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

Dirty common areas. Common areas smell of cigarettes and pot. Only about a dozen off-street parking spaces. Bag breakfast. On busy street with all night traffic and lots of honking cars and semi trucks. Will not return.

General Manager Best Western Plus Bronx, General Manager at Best Western Plus City Line Hotel, responded to this review
Dear Tim Keran Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As with most hotels in NYC, our parking is limited. Many of our guests do opt to park on the street or at a nearby garage. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Chintan Gandhi General Manager Best Western Plus City Line Hotel

I stayed March 29,30 for a family trip to the Bronx Zoo and Botanical Garden Orchid show. Rooms were clean and I was able to get a parking spot before it filled up which was fortunate. There are about 15 spots. This hotel advertises breakfast but its just not the case so dont plan on that.

From the outside all indications are this a decent hotel. Rooms are updated with modern fixtures. Location, slightly off the beaten path, but otherwise within easy access of LGA and a decent walk to the subway. However, I was a little disappointed with my overall stay. The staff was very friendly, however the hotel rooms were slightly less than spotless. Noise was a slight problem, but was easily addressed. Beware the continental breakfast, as it was restricted to a locally catered meal. Advance notice would have been great on this front, also more background info on the caterer would have been great. This was a meal I easily skipped. Ice maker is in the basement, would have been nice to know before settling in the room. Fitness center was unavailable, looked to be under repair and cluttered. Overall lots of potential but needs a bit of polishing.

General Manager Best Western Plus Bronx, General Manager at Best Western Plus City Line Hotel, responded to this review
Dear Guest, Thank you for your rating, we sincerely apologize for any inconvenience during your stay with us. Your feedback will be addressed immediately, we strive to provide each and every guest with the best of service and a positive experience at all times. sincerely, Chintu

Me and the family had a great time and liked the prices. The people at the front desk were very nice and accommodating. They checked us in very quickly. They had the lobby area decorated for the holidays.

General Manager Best Western Plus Bronx, General Manager at Best Western Plus City Line Hotel, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. Our Team would like to thank you for your feedback and we are pleased you had an enjoyable stay. We do hope you will visit again sometime. Warmest Regards, Chintu.

Will not be returning to this particular location!!! Rooms too small Stand up shower too small Absolutely no parking! Parking lot too small Was not value for my money at all! No microwave in rooms No ice machines on the floors, you have to go in the basement for ice, breakfast and to use a microwave!

General Manager Best Western Plus Bronx, General Manager at Best Western Plus City Line Hotel, responded to this review
Dear Guest, Thank you for your rating, we sincerely apologize for any inconvenience during your stay with us. Your feedback will be addressed immediately, we strive to provide each and every guest with the best of service and positive experience at all times. sincerely, Chintu

Sticky floors in the room High noise (inside and outside) Breakfast in a paper bag So not recommend this place for families, we stayed to get to the Bronx zoo early in the morning, but I rather had driven early in the morning than spending the night at the hotel

General Manager Best Western Plus Bronx, General Manager at Best Western Plus City Line Hotel, responded to this review
Dear Guest, Thank you for your rating, we sincerely apologize for any inconvenience during your stay with us. Your feedback will be addressed immediately, we strive to provide each and every guest with the best of service and positive experience at all times. sincerely, Chintu

We checked in back in mid-August and the stay was great. The room was very clean, the decor was cute, and the amenities worked well. I will most definitely be returning and I would recommend this place to my colleagues.

General Manager Best Western Plus Bronx, General Manager at Best Western Plus City Line Hotel, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. Our Team would like to thank you for your feedback and we are pleased you had an enjoyable stay. We do hope you will visit again sometime. Warmest Regards, Chintu.