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Best Western Astor Metropole Hotel & Apartments, Brisbane

3.0/5  - basé sur 545 notations.
193-197 Wickham Terrace, City, 4000, Brisbane, Australia - See map
Best Western Astor Metropole Hotel & Apartments - BW Astor Metropole Brisbane Tower Front The Best Western Astor Metropole Hotel & Apartments is ideally located in the center of Brisbane. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at this charming Brisbane hotel and apartment complex located in a historic building close to Brisbane city center. The Best Western Astor Metropole Hotel & Apartments is the best value for money accommodation in Brisbane. Situated in a prime elevated location, it is only a short walk to both the city center and adjacent entertainment precincts with a superb aspect across the city skyline and the northern suburbs. Suitable for both business and leisure travelers, the Best Western Astor Metropole Hotel & Apartments offers hotel rooms and apartments. The apartments are part of a fifteen-level tower apartment complex which was recently added. High-speed wireless Internet access is available in all rooms ($5. 00 AUD per day, nominal fee). This Brisbane hotel's additional amenities include a swimming pool. For superior customer service and a fantastic location in Brisbane, make a reservation at this Brisbane hotel today and save! Enjoy your stay.

Best Western

Astor Metropole Hotel & Apartments

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 547 guest reviews
NOTE ISSUED
Excellent
69
Very Good
125
Average
130
Poor
71
Terrible
152
REFER TO NOTICE
Business Business
128
Couples Couples
163
Family Family
89
Friends getaway Friends getaway
50
Solo travel Solo travel
79
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Metro Astorpole"

4
02/10/2018

Great location for doctors on Wickham Terrace or Brisbane private hospital. Lovely staff,clean rooms,has parking at reasonable rates. They have a breakfast buffet and if you order the night before get a discounted rate.

"Great hotel within 5 min walk to CBD"

5
02/10/2018

Rooms are fantastic. Well mannered staff. The best part of our stay is it's just walkable to the heart of the city and very convenient. Would definitely come back here. Choose your rooms on upper floors for quieter stay.

"Brisbane stay"

4
25/09/2018

It's close to the center of Brisbane walked to shops out for dinner.Walked to the convention centre.Walked to the Brisbane museum.Staff are friendly and helpful.The rooms where clean and tidy.Breakfast was good.

"Budget Hotel in Good Location with breakfast buffet"

3
23/09/2018

When we stayed, we drove up and unloaded the luggage outside the hotel. We had a rental car and finding the place to park behind the building was difficult for us at night. It has a ramp system for each car so the car is lifted and not stolen. Odd but, I guess, effective. You can then enter the hotel from the back but there are stairs. The hotel itself looks good from the foyer but the room we had, although huge, was dated with curtains that were strung across the window. The patio had a chrome table and chairs but you wouldn't go out there. The bed was hard but the bathroom was clean and renovated. The TV worked. There was an old cupboard and couch - again, nothing fancy but it was cheap and clean. The next morning, we had a lovely breakfast buffet that we did not expect. Nice buffet staff. I think the hotel probably caters more to overseas tour groups.

"Our stay at the Best Western Astor brisbane"

4
22/09/2018

The overall stay was good, price at the time was at a really good discounted rate. A little dated but having the self contained amenities with even a washing machine we didn't even notice. Would recommend this hotel.

"Best Western Astor Metropole Hotel & Apartments"

5
07/09/2018

I stayed in this motel on a recent business trip and recommend it as an excellent motel to stay in.Excellent custormer service and delivery.Clean rooms, delicious food and drinks and breath taking views of Brisbane CBD from your rooms and balconies. Awesome location and only a short trip by taxi from Roma Street Bus transit. Very friendly, professional and helpful staff.

"Horrid"

1
30/08/2018

This hotel is from the 70s. The bed was so uncomfortable you could feel all the springs. No quilt or doona just a low quality sheet and daggy old brown woolen blankets. I asked for a quiet room but at about 10.30pm an adjoining room's airconditioner kicked in and the antiquated condenser outside my room kept me awake all night! On checking out early I was told it was clearly my problem and no one else has complained. Wrong! No refund offered!

"absolutely terrible"

1
24/08/2018

They don't tell you that they charge for parking until you arrive. If your vehicle is too large, say a hilux tray, they will park you in a muddy paddock out the rear of the hotel and still charge the same fee. You cant get your vehicle between 6am and 6pm. The staff are a miserable bunch for the most part. Never again !!

"Shocker"

1
09/08/2018

Wow this place looks ok as you go in but just goes from bad to worse, we had a 2 night stay and will never stay here again, listing what was wrong would simply take too long. The evening staff seemed as unhappy about being there as we were.

"Broken Aircon, phone to reception broken"

1
07/08/2018

Big Dissappointment, when we arrived construction was being done so we couldnt relax at the bar with a drink, had to walk to the nearest bar which was more than a kilometre away, aircon in room wasnt going tried to call reception, that phone was broken too, ended up leaving a day early, so sorry for my husband, this was his once a year getaway.

"Thank you"

3
22/07/2018

This hotel was good value Clean large rooms Friendly staff They stored my luggage It's a great location The only fault was the girl on reception had no idea about local restaurants and couldn't answer any of my enquiries. Room would have been nicer if it had carpet instead of tiles

"A nightmare!!!"

1
13/07/2018

This is a ridiculous hotel. I've stayed here twice and I've never see any other hotel come up with such a stupid system. First time I was assigned a room for two nights and I checked in at 10pm after a whole days work and a 2hr flight. About an hour after check in my aircon stopped working. I called the reception an they said no one can help at this time and only option is a room change. Because I had already unpacked and changed I thought I'll sort it the next day coz I was already tired. The next day I was told my aircon can only heat up and cannot go into cooling mode so eventually I had to change the from for next night. Same thing the second time around. Booked in for 3 nights. On check in I asked them about aircon and they said this time the room has a cooling setting. All goes well first 2 nights but Night 3 suddenly at 10:30 pm, when I'm in bed the aircon stops again. And I wake up and call reception and again I'm told my room cannot cool. When I said I had used this room last 2 nights he goes out and says he'll be back. It's been 30mins nnim still waiting. Not for any great special service but all this drama for a mere aircon! Phew!!!! I'm so done with these guys!

"Dont eat here"

1
11/07/2018

The room was tidy. It was surprisingly large. It was old but did the job. The horror of the buffet though...absolutely disgusting. For breakfast...rice soaking in water...an assortment of dishes mixed in with each other...im surprised the health inspectors left it open. Certainly no safe handling of food procedures evident

"The Worst Best Western - Ever. Do Not Book."

1
29/06/2018

At time of booking, little available in Brisbane, this looked good. Arrival: Nice building, glitzy lobby stunning light fittings, fancy decor, easy check-in process but after that it went downhill. Man at reception unfriendly, not welcoming and not given any hotel info or breakfast times. ROOM: Terrible. Bedding had not been changed - dark head hair all over the pillows and sheets. It was two King Single beds pushed together so equal King Size Bed but the sheets too small and didn't fit. The sheets were very old with lots of holes and tears. They used single bed mattress protectors, one with cigarette burns. Tissues found under pillows. Pillows had yellow stains. I called housekeeping. The girl unhappy about having to re-do it. Larger sheets that still didn't fit, double bed mattress protectors, and a thin pink stained blanket. The beds are too hard. You can also feel the join of the two beds down the centre, difficult to sleep. LIGHT FITTINGS: one hanging off the wall, one with wires exposed made buzzing sounds. CURTAINS: had black mildew and very dirty. BATHROOM: Towels old, thin and scratchy. Floor was wet with dark hair all over the tiles. BUFFET BREAKFAST: TERRIBLE: Tasteless bland foods. Cheap cereals, tinned fruit, baked beans, small pork sausages, cold half-tomatoes plus Pasta and Curry pastry triangles. Bread smelled mouldy. Toaster not working, food barely warm. Must ask for bacon. No choice in eggs. Mainly caters for Asian market and school groups. English not first language of staff. PARKING: $9 per day, mechanical hoist lift car-park (your car could be underneath someone else's car see photos/Tight space for Holden Commodore, could not open door/ Inconvenient to get car in and out /Hotel take no responsibility for any damage to cars /Not a secure car-park/ Not suitable for a 4wd or wagon* Please see also another guests review regarding parking https://www.tripadvisor.com.au/ShowUserReviews-g255068-d257325-r216721119-Best_Western_Astor_Metropole_Hotel_Apartments-Brisbane_Brisbane_Region_Queensland.html

"Extremely Disappointing"

2
14/06/2018

My husband and I spent a couple of nights in this hotel and were very disappointed. The entrance was beautiful but that's where it ended. We had a large room but it was very old and tired. The blankets on the bed and the bathroom towels were very old and extremely thin. The room was clean which was a nice suprise. The shower was non useable. The shower rose was so small and blocked that the water came out in one narrow stream and went all over the toilet and bathroom floor as well as into the bedroom. It was cold on our arrival and hubby went to put the air conditioner on to heat and found that they had removed the button so he used a pen to change it as had other people as well. Later that night we had a knock on the door and a gentleman from reception said could he have a look at the air conditioner and said they don't allow it to go on heat. We immediately said that it's cold and wanted it on heat so he left. However he was bac k again the next night to try and turn it off again. We believe they have a way downstairs of monitoring the power being used. The hairdryer in the bathroom had been wired into the PowerPoint but the wires were all exposed.i took photos as I am sending a complaint to Best Western as well. We would not stay again.

"Convenient and decent room"

4
14/06/2018

This hotel was very convenient for us. It was a walking distance to the city and central station is 3 minute walk. Although slightly dated, the room was big enough and had free wifi, cook top, cooking utensils and a microwave.The staff were very helpful and the bus stop less then a 1 minute walk.

"Never again! "

1
10/06/2018

We travel quite abit but this has been the worse service, room condition and inconvenience spot. 1. Room is poorly kept, dusty sheets, window sill and dirty rug. Kitchenette area is old and dated I didn't trust to use anything. There were no kettle provided, no tea/coffee or small box of milk. Furniture from reception to room was tacky and outdated, ripped furniture, dusty sheets, random furniture from India been collected to make up different sections of hotel. Majorly old oversized chandeliers everywhere - tacky. Restaurant is less than ordinary, menu was printed out on dirty A4 paper and pizza costed $14 each. I booked the room with a cot, no cot provided and had to call twice as my 9 month old son was crying his head of of tiredness. First cot brought up was old and broken, had to ask again for second cot. 2. Inconveniences - We briefly parked st the front to check in so only had about 10 minutes, so then we can drive into carpark, he asked for name booked it under so we gave name and reception asked me to go and get booking number, ran out to get booking number from husband, ran in and he found it without needing booking number. He advised we need to provide credit card details so ran and got credit card number to write on form, ran in and he advised he needs actual card and not just details. Booking was for 2 nights and he printed a sheet out for car park for 1 night when I said I needed car park for 2 nights. Never advised us there were charges for car park when originally when I booked it says free carpark (so be aware) Car park is on a small lane in a one way street so you will need to go around the block to get in every time, but wait not just that - every time you go in or out of carpark you need to call the bell boy to lower the ramp where your car is parked. You cannot have luggage and children/passengers in car while being parked- major inconvenience when I have a 9 month old. Second day, advised reception we are staying two nights not one as previous person made a mistake, 'yes yes no problem, been fixed' he advised, went up to scan card to get in- couldn't get in as card was logged for 1 night. So ran down had to sort out whilst carrying son up and down.

"Nice for it's age"

3
27/05/2018

This hotel was nice, the outside & reception were beautiful but the rooms are a bit old & tired looking. TV didn't have all the channels they had written & not HD, telephone cord was just held in place with tape as was the very large toilet roll cover & kept falling down every time you touched the toilet paper (looked like a public toilet). Toilet seat its self was very old & flaking. Bed was very comfortable as were the pillows. They don't have individual soaps etc, just the big refillable ones on the wall. There was no conditioner, only body wash & shampoo so take your own. It had a kitchenette which was great but very old.

"Astor Metropole Stay"

4
26/05/2018

We had a very pleasant stay at this hotel, it clean and neat and the staff were very attentive and helpful. The rooms were a good size, a little outdated, but clean and tidy. Overall we had a good stay here, would stay there again.

"Good budget hotel"

3
21/05/2018

This a good budget hotel though I found it a little noisy even though I was on the 12th floor. Had view in two different directions through two separate windows, the room also had a small kitchen-et and only being a few blocks away from Queen st being able to go to coles etc and buy your own meals to cook, makes it more affordable staying in the inner city.

"A good stay"

1
10/05/2018

The Best Western is convenient to all services in the Brisbane city area. It is quiet and relaxing. I have stayed at The Best Western for over 30 years and will continue to do so. The staff are excellent and the value suits my budget.

"no"

2
08/05/2018

The room is booked for 2 guests, only 1 towel provided in bathroom, extra requested. No tea towel in the kitchen, do dishes dry themselves? Cupboard under the sink hanging off its hinges. Rusty fridge in kitchen area. Rusty washing machine in bathroom Noisy housekeeping staff, cleaning before 9am. Old fashioned furnishings. Curtains hanging off a broken rod. one word, no .

"Would have been a good hotel 30 years ago but not now"

3
27/04/2018

This is a hotel located very conveniently. Value is very good. However, it is severely outdated. For instance you give a 6$ deposit for the key card and if you want more you need to deposit more. I checked to see if it is a special card and it is clearly not. The hotel looks clean. The furniture etc are very dated. However, staff is friendly, location is excellent and the breakfast is decent. For a short stay it could be considered. Many websites offer this hotel as a luxury pick - it is not.

"Not Best Western"

3
22/04/2018

I stayed at many Best Western in different country, but it looks like this one is a little bit different than the other Best Western. The staffs are nice with their smiles and also informative. But when it comes to Housekeeping area, it is so BAD. I stayed with group and many my friends are saying the same about the room. The housekeeping only clean the room every 2-3 days, but the possitive is they always change bath towel and clean the bathroom every single day on my 7 days stay. Keep the spirit, a little bit push will be nice. :)

"Very unclean"

1
19/04/2018

The unit was very unclean, the air conditioner didnt work on arrival and when fixed the filters were very unclean and the staff member said thats how it isi had to clean the filters myself, hair in the beds, shower head fell down to the wall and had to be held up to use the shower. All appliances aged and very dirty. I wouldnt stay here again.

"Good position"

3
18/04/2018

Hotel is near railway station and CBD, very convenient. The room was fine but the swimming pool needs some serious updating. It's a small pool but that is ok, it's just that the surrounding area was not very attractive. Staff on reception friendly.

"A few little issues but overall a nice place to stay"

4
15/04/2018

Seen some very bad reviews, but I chose to stay here anyway, staff were terrific, room was nice as was the bed. Tap missing in bathroom (room had bathtub but the switcher was removed so you could only use it as a shower), you had to stand in the bathtub to have a shower, maybe not nice for older or disabled guests. Room didn't have any towels when I checked in (you know you only realise when you've hopped in the shower), but staff were great when alerted to this & delivered 4 towels to my room. Continental breakfast was a fizzer, ugly looking scrambled (i think) eggs, no bacon on offer, dry inedible chipolatas for sausages, had to ask for cutlery, milk, cereals, juice had mostly run dry, that being said there was a high number of Asian tourists packed in there (probably getting ready for their days tours), so maybe if you got there when it first opens it may be better. Just some minor low points, didn't look at the pool so can't comment on that, but otherwise I found it acceptable for the price, it is very central to the cbd.

"Worst Restaurant for Breakfast ever when staying at hotel"

1
15/04/2018

Stayed there Saturday night room was good. Went for breakfast at a cost of $20. We were geeted by no cutlery a pot of rice with water swimming in it dirty cups in the racks for use i had to sort through them for a clean cup for instant only coffee. They did have chicken sausages that where that hard nearly broke your teeth. When asked for cutlery they bought only some out for the two of us pity anyone else who was going to waste $20 and walk away feeling ill. Oh if you like some left over vegetables all mixed together with beetroot luke warm this is the place for you. Also forget single serve jam vegemite butter etc no this place has large jars all crossed contaminated. Just dont do it. Spoke to the staff at reception and all i got was sorry i will talk to them i know my complaint went no where as was the reply from Best Western just the generic "sorry we did not meet your expectations "

"Very good overnight stay"

4
07/04/2018

Be certain to enter Wickham Terrace in your GPS when driving to the hotel, there are a few Wickhams. Parking is only $9.00/day & secure. The room was spacious & had all the amenities to make our stay pleasant & comfortable. Had the pool to ourselves, very refreshing on a hot day. Pool deck is very hot, sandels not off for long & no shaded areas so bring s hat & sun screen if planning a swim. Definitely would return to this BW if planning a trip to Brisbane. Downtown waterfront is very walkable. We took a ride on the Red line boat in the evening, it's is free & enjoyable. Lots of lights, high rises, Bridge is luminated. Visited Loan Pine Sanctuary in the day, definitely worth a visit. In Queensland you can have a picture holding a Koala (not permitted in NSW), lots of Kangaroos that are comfortable with humans being close, Dingos (I stood about 1ft away from) of course they are in an enclosed area. Other interesting creatures to view.

"Don't, just don't - run!"

1
07/04/2018

Woken up by housekeeping both mornings at 6am. Completely unapologetic. Room Service Food Terrible. Asked the GM to call me to discuss.... nothing.... and I am a diamond best western guest. Absolute disgust for this disrespectful joint.

"Okay"

3
19/03/2018

To be honest the hotel was okay and needs bit of updating. The pool was absolutely filthy and obviously had not been cleaned in long time. The location is good and is close to everything you need. The rooms were okay, but need updating the staff were friendly but it was never mentioned that breakfast was included, till we asked in the 2nd day. Would I use it again, Yes but not as my first choice.

"Great position"

4
18/03/2018

This is my 10th visit and I was reminded just how excellent the position is and how good and friendly staff have always been. The rooms are well appointed. Pick room carpark side as has nice outlook over Springhill. Mike

"Absolutely Filthy"

2
15/02/2018

After checking in, and entering our room, we weren't impressed from the start... there was nutri grain cereal on the floor, the mirror on the wall had, what looked like cream dribbles on it, the pool on the roof, was disgusting, the tiles around the water edge had so much grime they were black.. it was murky and we ( all 4 of us, had sore throats the next day from swimming in it. The icing ont he cake was when my daughters towel on the end of the hotel room bed, which was folded in the usual fqncy way, had a blood stain on it!! I'm not even going to tell you what the buffet breakfast was like... lets just say, unedible! We complained to management, I had to fill out a lenghty report, but never heard from the managment again. Shame, as it did really ruin iur stay....

"Buyer beware. Hired a penthouse from this hotel and received an out house"

1
25/01/2018

Very disappointed in Best Western Hotels at the moment. Rented a Penthouse Suite at The Best Western Astor in Brisbane, had no air conditioner for 3 of the 5 days, had broken and damaged furniture, rusted room safe, corroded cloths iron, missing pots and pans, no labels on shampoo and soap dispenser plus much more. Manager at Astor said it's the responsibility of the customer to notify them of any issues upon arrival, of which I did, several days in a row, I reminded him, this is not the customers job (we're not employees, just renting a room, and also, these things should be checked and replace before hiring out the room. Contacted Head office who said, they were helpless to help because all Best Westerns are individually owned, which was a sad and unprofessional cop out, not to mention, not true. Any franchisee that does not up hold Best Westerns Standards, can be reprimanded . I've stayed at several Best Westerns across Australia and have a few thousand points as a member, but after this $1000 cash grab, I won't be needing them anymore. Will never stay at Best Western again and have taken up the Matter with the Fair Trading. If you do decide to stay at this hotel, take a pad and pen, you'll need to drop your bags and take inventory of what's broken, damaged and missing. Obviously, management, doesn't have time to do it themselves. Buyer beware

"Its ok"

3
07/01/2018

Hotel was serviceable but the pool was out of order and the bar in the lobby was really poor. Value for money was pretty good though and the bed was comfortable and rooms clean. Décor is pretty dated.

"Comfortable hotel "

3
31/12/2017

Room size is quite large, clean and tidy with basic amenities for cooking and tea/coffee. Bed is average and can feel the springs. AC even on the lowest temp isn't super cold but does the job. The buffet breakfast is average and not adequately stocked, I wouldn't recommend paying the extra for it, a lot of cafes nearby! Proximity is great however, 5 min walk from central station. Overall an average experience, not bad but not great, rate is reasonable and a good stop over or 1 night stay location.

"Quiet Place"

3
20/12/2017

Quiet place set away from city centre which is just 10 minutes walk away. Service is good although having to wait for someone to come tower the car ramp is a hassle. Room is basic but clean. Would recommend it for people looking for some convenience and peace and quiet

"Disappointing"

1
11/12/2017

I booked this hotel as it was near to Roma street station and we needed to catch a train very early in the morning. I booked through Booking.com at a special price. We arrived late Saturday afternoon and it was raining we unloaded the car to all our luggage to the foyer. I returned after parking the car and we went to check in payed the man given a plastic keycard up to the room 1011 10th floor. Once in the room dumped our gear and i had to use the toilet i went to lift the seat and it came off in my hands, nice, i to wash my hands and i opened the tap and got wet pants from the water coming out a cheap stupid fixture to make the place look dazzling, I mean the roll holder came out of a industrial factory or shopping centre, that cancel the tap and soap comes out of a dispenser that you find in Asia glued to the wall., My wife complained it was to cold in the room, i went to get the aircon control from the wall and it was glued there as well i could not change the setting at all. I said i will open the balcony door and had been sealed closed. No fresh air no control of the aircon and to top it off it took me half hour to get the TV working correctly following the crapp instructions. The coffee and tea that is supplied is cheap stuff you would find in the 2 dollar shop. Never return here again .

"If there is no where else to stay in the Brisbane CBD, then you are in for an experience!"

1
08/12/2017

The hotel is dated and very tired, however it is in walking distance from the CBD. Reception is old, and is occasionally staffed by one person only. Lifts are slow; one was out of service during my visit. The room was very reasonably clean, and it wasn't too bad. Mine had a kitchenette which originated from the 1960s. I had problems with the toilet room dispenser, some lights didn't work and smoke from smoking guests on room balconies close-by, drifted into my room. I was lucky to get a suite, which included a sofa bed, a large no-name brand digital TV, a new air conditioner, and a very tiny old, but functional spa bath. The buffet breakfast which was included in my package deal was rationed with very little quantities available at any one time, and no percolated coffee, only satchels. Cooked bacon was however available from the chef, cooked to order. There was no alternative accommodation at the time due to the 1st Ashes Cricket Test, a Rugby World Cup match and a huge railway conference being held at the time.

"Get me out of here...."

1
26/11/2017

Being the eternal optimist I do try and find positives but with the Astor Metropole it is very difficult. This hotel is very average. The room I stayed in was old, tired, dirty and uncomfortable. I couldn't wait to leave. Memorable for all the wrong reasons. I don't recommend the Astor Metropole Hotel.

"Don't stay here"

1
31/10/2017

I've experienced this place before and whilst decidedly shabby, it covered the basics, was clean and the staff were nothing worse than indifferent. Stayed 2 nights this week. Got in late... curtains dirty/mouldy, towels grey-white and have seen better days, bathroom mirror filthy, blankets dirty, towel rack fell off the wall, windows smeared, dirt and dust down the side of cabinets.... could go on forever. As it was midnight and it had already taken 15 minutes to negotiate check-in, I collapsed under the sheet and tried to keep warm. Gave a list of what was wrong to reception and said all the bedding must be changed and clean blankets provided, plus bathroom mirror cleaned As a minimum. Man at reception was indifferent and when I restated my expectation that I would return to a clean bed he said "I'll do my best"... when I reminded him that I had the option of a TripAdvisor review he said "Don't blackmail me..." I won't bore you with the rest... there was more but you get the picture. At no point was there any apology. Just don't stay there...

"Bring your own cleaning materials."

1
27/10/2017

Tired reception staff, bored, lethargic, uncaring. Room not cleaned, refrigerator not working. Had to keep leaving notes for action to be taken, as reception staff, well see above!!! Tiled floor, noise from other rooms very, very intrusive. Had to move small table to eat and watch news on TV, but the noise when doing so was too much!! Next time I will have to read TA before, but I was in a hurry. Damm!!

"Nice old fashioned hotel with some ifs"

3
21/10/2017

We really liked our room on the 8th floor with a private balcony overlooking the neighborhoods. It was nice and quiet, lots of light coming in from the balcony. The foyer and lobby are completely refurbished and polished, up in the room the hotel shows its age a little. The kitchen area is clean, but you have to trust the used dishwashing sponge and brush. The safe is not bolted to the wall and therefore useless. The stop for the bathtub has been removed, a disappointment if you like a hot bath. There is no ice machine in the hotel, but the kitchen has a fridge. The room keys are scarce, we could only get one key for both of us and will pay a 20 dollar charge if we lose it. Overall good value for money though. We would book again.

"Shabbiest hotel room that I've stayed in that wasn't in a developing nation"

1
13/10/2017

I travelled to Brisbane for a client last week and they booked me into this hotel, because it was close to their office. When I checked in, the receptionist said that they were fully booked. The foyer and lifts were tired looking, but they didn't prepare me for room 1402, which was easily the most uncomfortable and dingiest hotel room that I've stayed in here in Australia. The room looked like it hadn't been updated since the 1980s, with furniture that St Vinnies would think twice about accepting and a filthy rug on the floor. I spotted some desiccated insect carcasses on the rug. There was also a large, living bug on the wall next to the bed, which I think might have been some kind of cockroach. The kitchenette could have come from an old caravan. In keeping with the caravan park theme, the bathroom featured one of those giant, public toilet roll holders, and some unlabelled dispensers that I'm assuming held some kind of soap or shampoo in them, attached to the wall. The air-conditioner emitted a constant squealing noise. The oscillation function was broken, so it blew cold air out straight onto the bed. Every 5 - 50 seconds or so, there was a loud rush of water (perhaps a toilet flushing), right next to the bed. The bar fridge was also noisy, contributing to a sleepless night. The bed offered no comfort what-so-ever. The bedding was possibly older than I am, and consisted of a sheet, a scratchy blanket, and pillows that were overstuffed sacks with bits of foam. The noise and comfortless bed meant that I barely slept a wink. I got up at one point and booked myself into the Mantra on Edwards hotel, which was just across the street. I checked out of the Astor Metropole in the morning and explained what an terrible experience I'd had in the room. The receptionist offered to put me in a different room, but I declined and said I was moving over the road. He smiled and wished me a nice day - I suspect that this wasn't the first time he'd had a guest do exactly the same thing. The new hotel cost the princely sum of $19 more. The room was palatial by comparison - separate bedroom, kithchen/living areas, walk-in-robe, stylish/up-to-date decor, plush bedding, and best of all - dead quiet. My advice to travellers considering staying in the Spring Hill area of Brisbane - avoid the Astor Metropole at all costs.

"Pretty Average"

1
01/10/2017

We usually trust that the Best Westerns around the globe will be decent, but this one in Brisbane proved us wrong. Pool access was troublesome, then when we were in the pool we were greeted with cigarette butts. The room: movie channel was not working, 3 of the 5 lights were not working and the lock on the door was broken. Restaurant was not open, bar definitely not open and because everything around this area is closed by 7 Uber eats was our only option. V disappointing

"Less than impressed. "

3
30/09/2017

Such a shame, this could be a very nice place to stay. I am a bit of a clean Freak but the Astor is just not up to standard. The room was grubby, we did not have a washing machine and the cooking equipment was very basic. We were also a little disappointed with the location. Won't be staying there again.

"Disappointed with this hotel"

2
05/09/2017

Pros: Free WiFi. Cons: There was nothing deluxe about the Deluxe Queen room we were given. Your guests deserve good quality, comfortable rooms and facilities that work. Location: The location is great as its a few minutes walk away from the CBD and the Roma Street Parkland. From the outset, this hotel looked great until we got to our room. We had booked a Deluxe Queen room. There was nothing deluxe about the room we were given on Level 5. The door wouldn't open and we had to wait for someone to come up, let us in and fix the locks on the door. The couch was old, tired and crusty as well as the table and chairs on the balcony. The kitchen top had broken tiles and the sink, cupboards and appliances all looked cheap and nasty. The bathroom had mould on the ceiling which could be avoided with the installation of an exhaust fan. The only comfortable thing in the room was the bed. The photos of the rooms on their website and other travel sites is far from what our room looked like. The washing machines in the laundry weren't working and were still out of order by the time we checked out. There were no pool towels and the pool area wasn't inviting at all. WiFi access was free so that was a plus. I'm surprised that a hotel as such can offer poor quality rooms and sell them as Deluxe Queen, etc. We now know where not to stay next time we're in Brisbane.

"Very average facilities in room"

1
22/08/2017

I like to think that I pride myself on picking reasonably decent accommodation when I travel for work, however, this time I really blew it. The one thing I look for in a Hotel, especially in the city is decent bathroom facilities as well as parking facilities. The hotel had neither of these apart from an outdated & antiquated way of parking, you had to call the desk to get the little guy to help you park on a ramp system !!! very avg. we ended up not worrying about it and simply parked on the street. The next issue is the age of the bathrooms, small pokie & the shower rose was pathetically useless in delivering a decent shower flow. These room facilities are more like 1970's than that of 2017 ! and the rooms are very avg in size. and we nominated to have 3 adults staying in the room. The 3rd adult had to sleep on a couch sofa that would just fit a child !!! Overall, I think this hotel is for people who don't mind 2nd rate facilities & who will put up with crap for the cost they pay. Ive been traveling for over 30years in business, but this hotel was probably my worst pick of all time. Buyer beware !!! you've now been warned.................

"Great Location - not up to Best Western Standards"

4
15/08/2017

The hotel is very well located to Central Station - subway to airport. The location also is only a few blocks downhill to most of the shopping, cultural and dining experiences. However, the hotel is in need of some updating. The carpet in room was worn, the paint needs freshening and the washroom needed upgrading. We covered the floor drain with the phonebook to rid ourselves of the sewer gas smell. Bed was comfortable. The worst thing was the terrible complementary breakfasts- cold-cold-cold. and dishes were not regularly refilled.

"Stairway to Average Astor"

3
10/08/2017

This hotel has an average price, an average ambience, and an average and dated decor, except for the two enormous and striking chandeliers in the lobby. But in saying that, customer service on arrival good, not overly friendly but efficient and effective. Room was clean, bed firm, but I like that, pillows were lumpy and I didn't like that. Location is at at TOP of Jacobs Ladder- set of steps just in front of hotel, leading to CBD about five mins away. King Edward Park across the street and Roma St Parklands nearby too. A few decent coffee shops within walking distance and you do get a view of the city, least we did- room 906. If you need a place just to crash, are here on self funded business, or aren't into spending lots of dollars go on hotels, or are on a budget, then hotel is FINE. Cleanliness counts a lot in my book and room was, so that is a huge plus. You can have breakfast in the park across the street, from a cafe overlooking park and if you're into exercise you can walk those steps on Jacobs ladder a few times for your aerobic workout.

"Solid accommodation"

3
18/07/2017

Affordable and clean hotel with a standard room with kitchenette. Location is superb at these prices. No room service but you just can go down and collect your food from ground floor no big deal. Really cheap parking also for inner city. I'll definitely come back

"It Keeps the Rain Off"

2
18/07/2017

A poor rating for this joint is being very kind. Apparently popular with Shanghai tourists, the vibe was bad on walking in. The room was basic but the cleanliness was abysmal. Had the bed been used? Unlikely, but the synthetic bed cover smelled bad and the sheets were limp and crumpled and uninviting. But I was tired after a long flight. I did find long black hair in the bed. It was easy to leave at 5 am for the airport; a joy to leave this place never to return. If properly cleaned, it would be acceptable. As I found it, and unless you're broke, a few dollars more will get you a good room in the Urban or the Grand Chancellor.

"Good, Better, Best Western"

5
17/07/2017

We had an excellent adventure in Australia due in no small part to the help and knowledge of the staff. We had a well kept and warm hotel, it was winter in Australia, to stay in the breakfasts were nourishing, hot, and very tasty. The room was well maintained by housekeeping. This hotel is located close to public transportation making it easy to get around. Australia is a wonderful country to visit and these people made it special. Thanks again. Mike and Carol

"Priced cheap for a reason"

3
11/07/2017

Checked in late at night to be put into a room that wasnt cleaned. Called down to reception and they did change the room promptly. Rooms are in need of some renovation and just general maintenance. Cracked tiles which could cut your feet etc. Shower pressure was extremely good. Blankets provided had stains on them and insufficient bedding was provided for my daughter even though we included her in the booking. It was lucky we always travel with a blanket for her in the car. Parking is somewhat annoying with the stacker system. No secure gate or enclosed parking area. It is just an open carpark charged at $9 a day. Parking attendant isn't very friendly at all and acts like its inconvenience when you want your car out. This place however was somewhat cheaper than others in the area and now I know why. I think next time I would spend the extra money. I would expect the condition with maintenance etc but cant excuse the stained blankets provided that they seem to think is ok. Wifi is terrible but thats how the free wifi usually is at all accommodation.

"Disappointing"

2
04/07/2017

We have stayed at this hotel previously and had no problems at all, but this time it was different. On arrival, the lock on the door didn't work and we had to wait for it to be fixed (needed new batteries for the swipe card). The hot water wasn't hot and we had to have lukewarm showers for four days. The television needed re-tuning and we had to wait for that to happen. The washing machines on the 3rd floor weren't working (the availability of washing machines was one of the reasons we chose this hotel) and when we mentioned this to the reception staff, we were told that we could take our washing to the nearest laundromat, a 25-minute walk away and it was then 9pm! But most of all, the room was quite cold at night. Even in Brisbane the nights can get cold and although there was a heating/airconditioning unit in the room, the heating switch had been removed from the controls. We found an extra blanket in the cupboard but it was still cold. Perhaps there is new management since our last visit?

"Nice night out in Brisbane CBD-Not!"

2
26/06/2017

Stayed at Best Western Astor Metropole last Saturday night for a night in the city. Spent our wedding night here 15 years ago, it was such a beautiful hotel. Checked in an hour earlier which was nice after driving from Sunshine Coast. Noticed that the floor looked like it hadn't been vacuumed. The mat was dirty as well. The curtains were gaping and I could see that some of the tracks were broken and the sun was coming through. There were no toiletries and the toilet seat was broken. The fridge was rusted. It looked like such a dump compared to when we stayed years ago. Not a pleasant stay. The foyer etc looks lovely but the rooms badly need attention. The only good thing was free wifi.

"Quiet and comfortable hotel."

4
17/06/2017

The rooms in this hotel are in need of updating but they are clean, warm spacious and comfortable. Also, supplied with an excellent TV. I stayed for 5 nights and was very happy there. I had a few meals at the restaurant and thought they were nice and healthy.

"Won't stay again."

3
10/06/2017

When you enter the foyer, you think oh wow..lovely. However, got to our room and the first thing we noticed was a badly cracked window and the toaster oven was missing Only one bath towel so called reception and had another towel sent up. In the meantime we noticed you couldn't close the sliding bathroom door as the top runner was hanging off the door frame. Requested another room. Got to that room, the fridge was turned on at the power point but wasn't cool and there was no control knob in the fridge to adjust it. Called reception, didn't mention the missing control knob but a man arrived with a control knob in his hand for the fridge!! Two chairs on the balcony but no table, no plug for kitchen sink or the hand basin. Bathroom very tired. Climb into bed at about 10.30 that night, my husband jumped out saying the bed was wet. Yes it was. Due to the late hour we didn't want to change our room again but had to double fold a blanket over the bottom sheet to sleep on it. Whilst it was wet, it wasn't smelly. When I lifted the sheet to further investigate there was a long black hair under the sheet which was funny as I had read another review about black hair in the rooms. When we mentioned the issues to reception on checking out, the response was simply "sorry about that". On a better note, the room was spacious and the meal in the restaurant was very nice.

"Excellent Hotel"

5
05/06/2017

This was one of the best stays I've had in Brisbane. The Staff were so friendly and go out of their way to help and make the stay enjoyable. The room was clean and fresh with a comfortable Queen bed. Will be recommending the Hotel to all our friends

"Stay somewhere else"

2
14/05/2017

Because I couldn't stay at my regular hotel for the football last weekend, booking.com recommended I stay here and I was not that impressed. There was a 20min wait at reception to check in. The parking area was not easy to locate, despite the directions from staff. The parking area is one of those 'movable ones' with two levels for cars. I was asked to park at the very bottom of the carpark area, when there was an easier spot for me to get into halfway down. And the parking spot is so tight, I hit the driver side nose of my car getting in. I would not recommend anyone to stay here.

"great service - book direct better rate"

5
13/05/2017

booked 2 rooms for my parents and myself for a hospital visit next door so good location for that. great service and reception guy was very nice. they looked after us- was cheaper to book directly then online. great breakfast see you again.

"Nice rooms at a good price"

3
05/04/2017

Lucky enough to get an upper floor room. Nice rooms, even have a washing machine. Decent view of the CBD, central location within walking distance of the park and the river and the metro. Lots of dining nearby. Parking was an issue.

"Top location "

5
01/04/2017

Excellent motel very close to everything in cbd realy good rooftop pool great bar & restaurant easy parking nice rooms very clean & tidy staff are fantastic always wanting to help you with directions in the city room had microwave toaster kettle coffee tea milk ice as per request would definitely recommend this to any one wanting to & the price was fantasic we booked rooms. They did put us on separate levels but after a 11hour trip our car buddies were probably happy to have the distance between us lol great trip top location.

"disappointing"

1
28/03/2017

This is not what I expect from a Best Western. Foyer and dinning area are not air-conditioned. After check in and arriving at the room we found the fridge leaked and the bathroom/toilet door did not close. The fridge was fixed, not the bathroom door. I traveled with a friend, well we just turned the TV louder when we used the bathroom. We arrived on Friday, on Sunday morning, the sower was cold, no warm water. Breakfast was interesting, I believe this hotel caters for Chinese people, don't expect the normal breakfast, I don't even know what some of the food was, there was no labels, they did asked if you wanted bacon and what I got was some lukewarm salty bacon, I think it was microwaved. I didn't bother the next day and coffee was extra cost unless you were happy to mix your powdered coffee with lukewarm water. It was very disappointing. The floors weren't mopped as the repair man's footprint from the first day were still there when we checked out. No way I would stay there again.

"Big and dated apartment rooms"

3
25/03/2017

This Best Western has a hotel component and an apartment component to it. I stayed in an apartment room. The room was big with a balcony, however it was a bit dated (as stated in some of the tripadvisor reviews I read before making a booking). When I made the booking, the hotel rooms were the same price as the apartment rooms, so I chose the apartment rooms, as it was more reasonably priced. The hotel had no free wifi. The room had a kitchenette fully equipped with cooking and kitchenware – great for people that want to prepare meals. It also had a washing machine in the bathroom, which I made good use of. The toiletries were in dispensers, and the toilet seat seriously needs replacing. At first I thought the toilet seat was extremely dirty, however with a closer look, the plastic was peeling off. This alone made me deduct one star off the overall rating. Apart from this, the cleaners replaced some towels and not all on some days; then on another day, they did not take the dirty towels away, which reception had to arrange for this to happen. Also, on the first day, I found hair on the bed runner. Despite this, there is a 24-hour reception, which was good, as I needed to check out really early in the morning. The location is good and the place was quiet. It is located in Spring Hill, just next to Brisbane CBD. As it name suggests, it is up on a hill. I didn't know this at first, so I had to push my luggage up the hill on the first night after getting off the bus at King George Square. You can also go there from Central Station (where you can catch the AirTrain to and from the Brisbane Airport). However, you will still need to walk up that steep hill. On the last day I stayed here, I worked out that there was a free Spring Hill loop bus (Bus route 30) that you can catch on Queens Street, then get off at corner Upper Edward Street and Wickham Terrace. It is two minute walk to the hotel/apartment.

"Clean and good location"

4
20/03/2017

I would highly recommend this property. Room was clean and spacious with balcony overlooking Wickham Terrace. Excellent amenities provided for ,in our case a one night stay but would be ideal for a longer stay,with kitchen facilities provided and well laid out. Ensuite was excellent.

"overnight stay"

5
25/11/2016

great location. Room very large and clean. could not have asked for better and staff a lot friendlier than more expensive hotels. The fellow at reception was exceptional with his assistance. A great stay

"Good Value for a good hotel"

3
25/11/2016

First things first and the location is definitely the main feature of this hotel. The room is spacious and has everything you need. However the Air conditioner just seemed to blow air and not cool the room at all which made for a hot nights stay. The pillows are clearly dual use as i assume they can be also be used for sandbags in case of flash flooding. Which was almost the case as the shower head seemed possessed and changed its pattern and/or flow at will. We also parked our car there for the night for a measly $9, and the carpark is a batman style elevator which puts your car in a vertical column and is stored underground and will pops back up when you need it (via the nice hotel staff, not batman). My wife's hatchback only just fit in their though (height wise) so if you have a car much higher then the bat-mobile you may have issues. All in all though i paid under just $100 for the night and made it out alive. So would recommend it for someone looking for a cheap hotel in a handy location.

"Great room for the price "

5
24/11/2016

Stayed one night the room room was very spacious and comfortable with balcony and kitchenette comfy bed good size TV and handy location. Had trouble with faulty door lock but the staff were prompt to remedy it. The staff were friendly and helpful would recommend this hotel to anyone

"Mwah"

3
19/11/2016

A few minutes away from the hart of Brisbane and a 15 minutes walk to the Southbank with lots of restaurants. A taxi will take you in 20/30 minutes from the airport and will cost around 50AUD. The hotel is not special, and avarage 3 star hotel. Low water pressure and whem you take a shower the whole bathroom floor becomes wet and slippery. In 2016 it should not be so difficult to figure out a solution. Overall okay stay for our first night in Australia after flying in from Europe.

"value and convenience"

4
04/11/2016

Close to CBD and park view from some rooms. Comfortable and reasonably priced. Restaurant is good value. Close to medical specialist offices. One block to Central train station. Very close to Holy Spirit hospital.

"On a Budget in Australia"

5
03/11/2016

Centrally located to tourist stops(the old windmill) medical area hospital and resurch, and plenty of places to burn plastic in highend stores. 14 floors, alot of international group travlers. Wonderful welcome, informand quick and courtious, Rooms are no electric until you insert room card. Get two cards. Large rooms, big wide screen, bathe with washing machine and dryers on 3dr floor. Beatiful view os city if on Edward St side on the balcony. Contenental breakfast can be included in room rate (127.00/day) Watering hole for after days activities.

"Comfortable and Well Located"

5
31/10/2016

We found this an ideally placed comfortable hotel located in Wickham Terrace, Brisbane. Central Station is a few minutes walk. The city can also be accessed easily by walking.Cafes and restaurants are located within the hotel or nearby. Trains are available to the airport or a taxi is around A$50.

"Didn't hate it, didn't love it"

3
25/10/2016

very spacious room and bathroom. Shower looked like it had been updated, but rest of the room was quite outdated, it could do with some new paint, maybe carpet instead of cold tiles. The bed was 2 single beds pushed together with a double bed fitted sheet over it to form a double bed, so was a little uncomfortable if you rolled toward the middle. Did have to go down to reception to let them know we were not provided with any towels, face washers etc. and there were foreign hairs all over the room which I found a little disgusting. Could work on cleanliness. And the whole corridor smelt strongly of vomit for abiut 24 hours (we had to hold our breath running from the elevator to the door) Over all though, was a good stay, good location, decently priced, good view, polite staff, spacious room, large balcony, kitchenette. Dependant on what you are looking for, I would recommend this place if you are looking for somewhere not too expensive but still somewhat decent.

"Pleasantly surprised"

4
25/10/2016

I was only in Brisbane for one night so went for the $100 budget. I was pleasantly surprised with this hotel. Good staff, clean and close to central station so not far from city. I was lucky enough to get a big suite which was a bonus

"Exceeds expectations"

4
19/10/2016

Just looking for something well-priced and convenient for an overnight say in Brisbane. Was pleasantly surprised by the quality of room and location. Great to relax on the balcony after a long flight. Ticked all the boxes and more.

"Good for the price"

4
17/10/2016

The hotel was fine, if a little dated and in need of some modernisation. We stayed 3 nights and the room was fine, there was a balcony and the room is self contained with a small prep/ kitchen area and washing machine. I would return no problems

"No Integrity to deal with a serious health issues"

1
09/10/2016

Got itchy on second night of my stay on my left leg; did not think much of it until the third night when it got worse all over my body!! Showed three lice I found under the bed sheets to staff to investigate the matter at 2am; think they tried to hide the evidence on hindsight as BOTH Alistair and another guy at the front desk were very blasé about the situation. Took more than a week and 3 further failed phone call attempts to Astor Metropole BEFORE the manager Ritana Sultani bothered to contact me ONLY via email with NO indication as what steps if any they are taking to resolve the situation!! Missed three days of work (I work as a contractor so get no sick pay). Ritana promised of compensation in her first email and then reneged it in her second email a few days later. The staff and Ritana just bury their head in the sand; blame the lice were on my clothes; obviously their conclusions were impartially made themselves and their cleaners being the judge; jury and the executioner. The management have no integrity and just like to hide behind a serious health issue. Worst "Hotel" experience ever.

"over night stay"

3
02/10/2016

We selected the Best Western Astor for the convenience we were after being central to City, and not over priced accommodation. In its hey day this hotel would have been oneof the "Top Notched" hotels in Brisbane. These days for this hotel has gone. When arriving at the hotel, the atmosphere at reception and surrounding foyer area is quite impressive. The restaurant and bar area doubles up as a breakfast room in the morning, and there are quite a few lounging areas, like most new hotels have got. But this is where it all stopped being impressive. .. after reaching our room we lost our impressions we had at reception. The room is outdated, and in desperate need of a deep clean. Management of this hotel needs to seriously look at housekeeping. This is definitely not up to Best Wesetern standards. With only just a little bit more of attention to detail and a bit of maintenance, it could quite easily back to standard. But on a positive side, we did not pay the earth, our breakfast although a bit on the cold side was satisfactory, and it suited our needs for an overnight stay.

"Shabby"

3
30/09/2016

Worn out and in need of love. Shower soaked the bathroom, aircon had its day and sink a disaster. Safe broken and Tv handset intermittent. Rated 4 stars in expedient but I would give it a 3. Reception staff lovely, feel sorry for them though.

"Very cheap and convenient"

4
28/09/2016

Loved this hotel. Bought a Groupon which worked out to be around $85 a night. It is located just above Central Station, close to everything if you don't mind a walk up the hill. (There is also an elevator to Central station). Suited me perfectly. Hotel staff were extremely friendly and accommodating every time I rang. Stayed on 10th floor with large sliding door and nice balcony. The room had a mini kitchen which was awesome for making the stay a little cheaper. Large room. Plenty of space. Regal entrance and road frontage. Full housekeeping service every day. Only drawback was the bathroom floor getting wet from shower, but the shower was lovely. It even had a washing machine. It felt like a home away from home. Prefer this type of accommodation over 'hotel' style as the extra space and kitchen suited my stay for business.

"Not suitable for business travelers"

2
25/09/2016

If you are happy staying in student style accommodation on business trips, this is the place for you. The room left me feeling less than satisfied, definitely no hint of luxury here. Over shower bath gives neither a nice bath or shower experience . Soap in refillable containers look awful. The room felt like student accommodation rather than suitable for business travel. Very dated and in need of a refurb. A noisy air conditioner kept making noise next door, luckily I was so tired it did not affect my sleep.

"Worst ever breakfast "

1
24/09/2016

Worst ever buffet breakfast I had in my life. Charging $15.90 per head, no even standard buffet breakfast items. Had to ask them to put bacon and scramble egg on. Brought them in a plate. Even rooms are dirty, not even changed pillow cases. Called housekeeping and ask to change them. Reception staff polite and helpful. Never ever recommend this place

"Great location for price"

4
20/09/2016

I stayed two nights for business. Price was very good for such a central location but the hotel is cheaper for a reason and you should not have expectations beyond this. I stayed in a room which wasn't renovated and it was absolutely fine for what I paid. Room was clean and had everything i needed. Wifi was great. I had no problems with hot water at any time. Reception staff were friendly and helpful at all times. I would have no problem staying here again if I need a central location on a budget.

"Rooms need renovation"

2
07/09/2016

Stayed for one night. My room was old in need of renovation. Shower glass door was broken and splashing water all over bathroom. Bed mattress was so old I couldn't sleep the entire night, and needless to say, woke up with pain on my whole body. Found hair all over bed sheets and pillows...disgusting!!! I can't recommend this hotel.

"Great Central City Accommodation"

4
06/09/2016

Stayed here for 3 nights and I consider it very good value for the price. Our room was spacious and clean and the bed was comfortable .We were on the 10th floor and it was very quiet with a good view over the city and plenty of natural light. Reception staff were helpful and courteous We required vehicle parking for one night and the arrangement is slightly unconventional but nevertheless good value considering the central city location. Continental breakfast is good value and the restaurant was well patronised. Superb location - just a short walk to town, and if you don't want to tackle the stairs there is a lift further along Wickham Terrace which delivers you to Central Station. A couple of minor housekeeping matters - had to ask each day for towels, either left none or one each and no bathmat etc. Also our room on the 10th floor had only a partial screen on the shower- so we always ended up with water all over the bathroom floor. Would stay here again

"Bad room service!"

2
05/09/2016

The position of the hotel is very good as it is only five minutes from Downtown and Queen street. Unfortunately we had some problem with the room service. The second day of stay the room service was not done: in the evening, when we came back at the room we found the bed not made, and towels not replaced. For all our stay ( 3 nights) there was no cleaning activity in the bathroom and on the room ground.

"Meh"

3
30/08/2016

Stayed here for one night on the 5th floor and from reading other recent reviews it sounds like we had one of the better renovated rooms. The lobby looks great but definitely agree they should of spent more money in the rooms than on the lobby as that's where you spend most of your time! The bed is pretty old and squeaky and the whole room felt cold with tiles on the floors. The room is quite spacious with a sofa which looks like it's older than my grandma (who is 80+) and the kitchenette and furniture is also dated and can only rally make a microwave meal. Looks like it had a new bathroom with a shower so that was fine. If you are going to park your car it's $9 which is fine for one night but can definitely add up if staying longer. You have to park your car in stack parking which I have never seen before, you phone for a parking attend who helps direct you to squeeze into a tight spot for someone driving a hire car much bigger than my normal car it was pretty terrifying and not sure what I would have done if there had been been a car in the spot next to me! Pretty inconvenient to get the parking attendant every time you want to drive somewhere. We went to pop our head round and see what the pool looked like and that floor looked like a completely different world to the rooms we were staying in! Or completely different hotel! Half the rooms locks and key card things to the door looked like they were broken the laundry room was next to hotel rooms so I imagine would have been noisy if you were staying there. Looks like they are only half way through their renovation and it might just be luck which room you get! However if they didn't manage to do it all up its in a brilliant location right next to central station and so close to the CBD hopefully the hotel management can sort out all the issues everyone had raised on here and eventually it might be a great hotel. But at the moment I wouldn't stay again.

"Wont stay here next time"

2
29/08/2016

Not hot water sign on shower. Took over 30 minutes for warm water but water only warm not hot. No heater. No extra blanket. Had to ask for wifi. Stagg friendly thats only good thing. Stood over 30 minutes in shower. Had to redress and call admin. I was cold and tired already arriving 2200 hours.

"Great place"

4
28/08/2016

Stayed at this hotel for 1 night with my family , our room was on the 5th floor and it was very nice, very clean. and the guys at reception were very friendly and helpful our remote control for the tv was not working rang them within 5 minutes they sent a new one up It also had a small kitchen and fridge ,and it is so close to the city they also have parking for your car if you pre arrange it .would highly recommend this hotel we have already booked our room for our next trip to Brisbane .

"Convenient to the CBD"

4
26/08/2016

I stayed here for a long weekend to attend an AFL game at the Gabba. Check in was welcoming and very friendly! The room was cleanish - fridge needed defrosting and room smelt of curry but as soon as I opened the door the room aired out. I had a 10th floor room, nice and quiet. The bed was comfortable, amenities were all working and handy. I only needed to walk a couple of blocks to get to the cbd - so the location was excellent for shopping and dining. I ordered room service from the restaurant - great food reasonably priced. I enjoyed my stay and would stay again - if for location alone!

"Small room, partially refurbished but good service and good breakfast"

3
25/08/2016

Small room on 11th Floor with views over the city. Bed was harder than expected; recently renovated bathroom was small and the fittings were cheap reflecting the balance of the renovations. Good proximity to park and city. Navi (receptionist) was very helpful as were the car park attendants. They should have spent less money on the reception area and more money on the rooms!!

"Price was great. Room quality left a bit to be desired"

3
22/08/2016

We were attracted by the price ($120 per night) and its 4 star rating. In reality the rooms are really 2.5 to 3 star. Vinyl floor coverings, older furniture (uncomfortable couch) Queens size bed was reasonably comfortable but old and squeaky; the bathroom was tired with moldy grout in the tiles. It would not be suited to persons with mobility issues because the shower was over the bath and the step up was high without grab rails to help.

"Filthy!"

1
18/08/2016

The front of the hotel looks great but once you get in the lift and then in your room it is a very different story. The couch I wouldn't even sit on, the curtains were filthy and stained, brown thread bare blanket on the oldest stained bed I have slept on in a very long time. Needs a bloody good clean. I will never stay there again!

"No hot water, flooded bathroom, garbage stench."

1
13/08/2016

I stayed here once before and it must have been in a renovated room because this stay was terrible and I won't ever come back. Look this hotel is in a good location central to CBD and Roma St parklands. It's a budget hotel I get that but I would have stayed in a backpackers if I knew I could get a hot shower at least. No hot water in shower. Lukewarm a couple of seconds at best. Went and saw the receptionist who sent his maintenance / security man up. he checked and would have also seen that the bathroom was flooded because the shower drain didn't work. he left and came back about 15min later and feed me some rubbish about the hot water being set to 55degrees and there was nothing they could do. It was 20 at best. Strange thing was the kitchen had hot water. Speaking of rubbish - I love that fresh smack you in the face stench of fresh rubbish from the garbage Shute wafting through the corridors as you get out of the lift. Level 7 must be a highly sought after floor as I have since read about this same issue. If you've ever stayed in Bangkok this might be a trip down memory lane. Anyway you lose some you win some.

"Very disappointing. Location good, but I encountered lots of issues."

1
11/08/2016

Having looked at TripAdvisor reviews before booking this hotel, I was a little dubious about choosing it (since about 42 % of the over 400 reviews rated it as poor or terrible), but I decided to give them the benefit of the doubt because of the hotel location. The location is excellent. It is very close to Central Railway Station, the CBD, Wickham Terrace Medical Specialists and the Brisbane Private Hospital. Also, the price is reasonable and the reception staff member was friendly and helpful. However, there were just so many issues that I encountered that I now understand why there are so many unflattering reviews. I will try to be somewhat sequential, but if you are finding this review too long and are tempted to skip the rest, please make sure you scroll down to the paragraph where I talk about cleanliness before you move on. I was checked into a room (queen bed apartment). The room felt very hot so I went to turn the air conditioner on and found it only seemed to have a heat setting and a fan setting. I rang reception and said it wouldn't cool. They said they would send someone to look so I waited. About 5 – 10 minutes later someone was at the door with a key to a different room. Thus I moved to room number 2. As soon as I walked in I could hear water running. I went to investigate and found the toilet was broken (no flush buttons that would move, thus the continuous running of water). How did they not know it was broken? Surely housekeeping staff were the last people in this room and as such would have reported this issue? This time I just went back down to reception rather than sit and wait again. I was given a key to a 3rd room. The toilet worked and the air-con did have a cool setting so I stayed in that 3rd room. Please note though, it did not have a heat seating. This proved inconvenient when it got cool during the night. I am wondering if the air-cons are not reverse cycle, meaning some rooms only cool and some only heat? The room was large but didn't have a dining table and chairs (unusual given it had a kitchenette). It did have a long desk against a wall with 2 chairs where you could sit and eat side-by-side while staring into a wall though. It didn't have a proper oven, only a tiny (portable) convection oven with 2 small hotplates on top. There was also a very small microwave. You could cook small, simple meals here. The block out curtains didn't block light very well as they hung poorly. The shower is over the bathtub, so definitely no good for anyone with mobility issues as you have to step over the edge of the high bath to get in and there are no grab bars. No carpet on the floor, just white tiles and a rug. The queen bed was not in fact a queen bed. It was 2 single beds pushed together and made up with queen bed linen. I know some places do this, but usually they would say so. If I book a hotel with a queen bed, I usually get a queen bed, not 2 singles shoved together. The spot where the 2 beds joined could definitely be felt and was not that comfortable. The sheets were incredibly thin (to be honest - it was the sort of sheet I usually see on top of a duvet, not used as a sheet), as was the blanket on the bed. This turned out to be a problem later in the evening when the temperature dropped as I the air-con couldn't heat. There was a privacy lock on the door, but it was broken. About an hour after I had gotten into the room I heard a knock on the door and a voice say “housekeeping”. I had only moved 3 steps towards the door before it was opened and someone walked in! Too bad if I had been getting dressed or anything like that. Seems like some basic training may be needed ( ie you should wait a reasonable time to give someone a chance to get to the door and then knock again, just to be sure). After that, I kept the “do not disturb” sign on the door all the time, since there was no functioning privacy lock. I have a horrible, terrible feeling that I slept that night in dirty sheets. To explain how I came to this conclusion I need to again be sequential. The afternoon that I checked in was a rainy afternoon, so there was not much natural light in the room. I had noticed that the tile floor was a little sticky in one spot, so I kept my shoes on in the room. I went looking for the rubbish bin to get rid of some rubbish and found it still had rubbish in it, so it hadn't been emptied since the last person checked out of the room. I also noticed weird black/grey spots all over the tiles near the sink and the bottom part of the mirror and that the rest of the mirror wasn't particularly clean either. While disappointing, these things weren't deal breakers. It was the next morning that the lack of cleanliness became very obvious. The sun was out and shining and I opened up the curtains and let the light in. Well. At that point I realised that this floor had not had a good clean in a while and the rug was far, far worse. The amount of hair and other “stuff” evident in the rug made me very glad I had kept my shoes on. There was hair and dust and even someone's dropped pill on the floor near the bed. It looked like a toenail or fingernail and other stuff on the floor over by the window. This was a room that clearly hadn't had a really good sweep, let alone a mop. And the rug! Clearly not getting a regular vacuum. It was also obvious that no furniture was ever moved when the cleaned, judging by the dust, insect wings etc… piled up behind the bedside table. I dread to think what was accumulated under the couch. At this point I wondered more about the negative reviews and I logged into TripAdvisor and started to read some. I saw several about cleanliness issues right away and one about the sheets not being clean and having to ask for new sheets. I folded back the sheets on the bed with a feeling of dread. I had only slept on the right side of the bed (thank goodness). When I folded back the sheets all the way I could see what looked very much like a pubic hair on the sheet on the left side of the bed plus 2 stains. So, I am pretty sure I slept in dirty sheets, gross as it is to think that. While all of the above should be enough for anyone to think long and hard about staying here, there is sadly, still more. While unusual in this day and age, the rooms have no wi-fi and no information was provided in the room about food options. I had to go down to the restaurant to find out that they will do room service meals. I ordered a “gourmet steak with vegetables and pepper sauce”. When it arrived, it was cold (lucky I had a microwave). I thought that they had forgotten the sauce until I found a little bit of it hiding under some carrot and cauliflower. There was no potato or other carbohydrate included as part of the vegetables - just same cauliflower, carrot and beans. The steak was so tough that I had trouble cutting it. I could barely eat it. Many times I gave up on chewing the piece in my mouth and just put it back on the plate. I think I managed to eat maybe half of it. Toughest piece of steak I have ever paid money for (I had one tougher a couple of times, but these were at a BBQ both time and were probably just very cheap cuts of meat that had been overcooked). Now, the final thing – the luggage storage. I left my bag at reception to take advantage of the offered luggage storage on the day I checked out of the hotel. I wasn't pleased that there seemed to be no tag system to match up and prove ownership later on in the day, but I thought that wasn't so bad as the bag is locked away. Anyhow, I come back in the late afternoon to grab my bag and head to the airport. I tell the receptionist I need to grab my bag. He waves towards the door and tells me to help myself. The door wasn't locked!! My bag was sitting just inside the door of a room that wasn't locked. I grabbed my bag and left, but if I had been dishonest, there were a heap of other bags there that I could also have picked up and walked away with as no-one was paying any attention to me grabbing my bag. Another quick note about security - the lift has one of those machines where you have to swipe your card to go up, but it was non-operational, so anyone can access the floors of this hotel quite easily. Combine that with broken privacy locks and it is far from ideal. So, sorry to be so negative (I usually only go onto TripAdvisor to praise businesses that have done well) but I wanted to be brutally honest so that people know that there are in fact many good reasons why so many reviewers have rated this hotel as poor or terrible. I was in fact dumbfounded as to how anyone could rate it as excellent or very good (but a minority of people have). I spoke to a friend who has stayed here and they couldn't believe the photos I showed them. They stayed in a room on the 7th floor (I was on the 11th) and they said that their room was fantastic and they loved it. It is very disappointing that whoever owns this hotel isn't paying attention to the ~ 120 ratings of terrible and taking action to improve. Clearly they aren't as the sheer number of poor and terrible ratings would indicate a problem over a considerable period of time.

"This hotel has problems. Not a good choice at all, despite good location."

1
07/08/2016

Having looked at TripAdvisor reviews before booking this hotel, I was a little dubious about choosing it (since 42 % of the 403 reviews rated it as poor or terrible), but I decided to give them the benefit of the doubt because of the hotel location. That is the only positive really – its location is excellent. It is very close to Central Railway Station, the CBD, Wickham Terrace Medical Specialists and the Brisbane Private Hospital. Also, the price is reasonable on the surface (but I think people would agree it is far too expensive when considering the quality of the place). Where to begin? There were just so many issues. I will try to be somewhat sequential, but if you are finding this review too long and are tempted to skip the rest, please make sure you scroll down to the paragraph where I talk about cleanliness first. I was checked into a room (queen bed apartment). It smelt a little funny. The room felt very hot so I went to turn the air conditioner on and found it only seemed to have a heat setting. I rang reception and said I wasn't able to get it to cool. They said they would send someone to look so I waited. About 5 – 10 minutes later someone was at the door with a key to a different room. Thus I moved to room number 2. As soon as I walked in I could hear water running. I went to investigate and found the toilet was broken (no flush buttons that would move, thus the continuous running of water). How did they not know it was broken? Surely housekeeping staff would have reported this when the room was cleaned. This time I just went back down to reception rather than sit and wait again. I was given a key to a 3rd room. The toilet worked and the air-con did have a cool setting so I stayed in that 3rd room. The room was large but didn't have a dining table and chairs (unusual given it had a kitchenette). It only had a long desk against a wall with 2 chairs. It didn't have a proper oven, only a tiny (portable) convection oven with 2 small hotplates on top. There was also a very small microwave. The block out curtains didn't seem to block much out. The shower is over the bathtub, so definitely no good for anyone with mobility issues as you have to step over the edge of the high bath to get in and there are no grab bars. No carpet on the floor, just white tiles and a rug. The queen bed was not in fact a queen bed. It was 2 single beds pushed together and made up with queen bed linen. The spot where the 2 beds joined could definitely be felt and was not that comfortable. The sheets were incredibly thin, as was the blanket on the bed. This turned out to be a problem later in the evening when the temperature dropped as I then discovered that this air-con could cool but had no heat setting (must one assume all rooms only do one or the other and that none both heat and cool?) There was a privacy lock on the door, but it was broken. I was not thrilled about that either. The housekeeping staff need better training. About an hour after I had gotten into the room I heard a knock on the door and a voice say “housekeeping”. I had only moved 3 steps towards the door before it was opened and someone walked in! Too bad if I had been getting dressed or anything like that. Surely they have been given basic training – which would be that you must wait a reasonable time to give someone a chance to get to the door and then knock again, just to be sure. After that, I kept the “do not disturb” sign on the door all the time, since there was no functioning privacy lock. I have a horrible, terrible feeling that I slept that night in dirty sheets. To explain how I came to this conclusion I need to again be sequential. The afternoon that I checked in was a rainy afternoon, so there was not much natural light in the room. I had noticed that the floor was a little sticky in one spot, so I kept my shoes on in the room. I went looking for the rubbish bin to get rid of some rubbish and found it still had rubbish in it, so it hadn't been emptied since the last person checked out of the room. I also noticed weird black/grey spots all over the tiles near the sink and the bottom part of the mirror and that the rest of the mirror wasn't particularly clean either. While disappointing, these things weren't deal breakers. It was the next morning that the lack of cleanliness became very obvious. The sun was out and shining and I opened up the curtains and let it all in. Well. At that point I realised that this floor had not had a good clean and the rug was far, far worse. The amount of hair and other “stuff” evident in the rug made me very glad I had kept my shoes on. There was hair and dust and even someone's dropped pill on the floor near the bed. It looked like a toenail or fingernail and other stuff on the floor over by the window. This was a room that clearly hadn't had a really good sweep, let alone a mop. And the rug! Clearly not getting a regular vacuum. It was also obvious that no furniture was ever moved when they cleaned, judging by the dust, insect wings etc… piled up behind the bedside table. I dread to think what was accumulated under the couch. At this point I realised that people who had made the very negative reviews had not been exaggerating. I remembered reading one about the sheets not being clean and having to ask for new sheets. I folded back the sheets with a feeling of dread. I had only slept on the right side of the bed (thank goodness). When I folded back the sheets all the way I could see what looked very much like pubic hair on the sheet on the left side of the bed plus 2 “mystery” stains. So, I am pretty sure I slept in dirty sheets, gross as it is to think that. While all of the above should be enough for anyone to think long and hard about staying here, there is sadly, still more. The room had no wi-fi (apparently none of the rooms do) and no information was provided in the room about food options. I had to go down to the restaurant to find out that they will do room service meals. I ordered a “gourmet steak with vegetables and pepper sauce”. It wasn't particularly cheap (~$28). When it arrived, it was cold (lucky I had a microwave). I thought that they had forgotten the sauce until I found a little bit of it hiding under some carrot and cauliflower. There was no potato or other carbohydrate included as part of the vegetables - just same cauliflower, carrot and beans. The steak was so tough that I had trouble cutting it. I could barely eat it. Many times I gave up on chewing the piece in my mouth and just put it back on the plate. I think I managed to eat maybe half of it. Toughest piece of steak I have ever paid money for. Now, the final thing – the luggage storage. I left my bag at reception to take advantage of the offered luggage storage on the day I checked out of the hotel. I wasn't pleased that there seemed to be no tag system to match up and prove ownership later on in the day, but I thought that wasn't so bad as the bag is locked away. Anyhow, I come back in the late afternoon to grab my bag and head to the airport. I tell the receptionist I need to grab my bag. He waves towards the door and tells me to help myself. The door wasn't locked!! My bag was sitting just inside the door of a room that wasn't locked. I grabbed my bag and left, but if I had been dishonest, there were a heap of other bags there that I could also have picked up and walked away with as no-one was paying any attention to me grabbing my bag. So, sorry to be so negative (I usually only go onto TripAdvisor to praise businesses that have done well) but I wanted to be brutally honest so that people know that there are in fact many good reasons why 42% of reviewers have rated this hotel as poor or terrible. I certainly have no intention of staying here again despite its good location and I couldn't in good conscious recommend it to anyone. It is very disappointing that whoever owns this hotel isn't paying attention to the 119 (soon to be 120) ratings of terrible and taking action to improve. Clearly they aren't as the sheer number of poor and terrible ratings would indicate a problem over a considerable period of time.

"Needs to be cheaper"

3
05/08/2016

Stayed here because my regular was booked out and the frequent flyers points were good. Good points: Location , close to the Alliance Hotel and Happy Boy restaurants, 2 of my , no gymfavourites. Clean. Cheap, if unusual hotel parking. Not so good: Dated, kitchen appliances very old, bathroom dated, thin towels, expected more for the price. Definitely not the worst, but I've had better cheaper.

"Brisbane"

3
02/08/2016

Pillows uncomfortable. All fibre. No feather available. Poor lighting in room and bath room. Spa bath not of interest to us Good location close to downtown Nice balcony and view Good value for money Would use again

"Olde World Charm"

4
01/08/2016

This Hotel looked very luxurious looking with chandeliers and big armchairs everywhere. It did take us some time to check in as there was only one staff member on the front desk. He was taking bookings over the phone which did take some time. As I had booked in online I would have thought that he could have asked that person to hold for just a moment. There was only one lift working for some reason. The room was very nice and the bed was comfortable. The downside was that the tiles on the kitchen bench were broken. Also there was no bench space in the bathroom to put anything on to. We were on the 8th floor with a view to Wickham Tce which was over the roof below. All in all it suited our purpose as we needed a central city venue for the night.

"Good hotel for a few days"

4
01/08/2016

Stayed there during Christmas 2015. Good hotel. Some staff they were going the extra mile to help and some not so interested. Fair enough. Elevator was broken for a few days and had to wait. It was fixed though. Didn't try the breakfast since we were eating out. All in all, a good hotel near the centre where you can walk to sightseeing.

"Horrible Experience"

1
24/07/2016

From the moment I arrived at the Best Western Astor Metropole, I felt like a burden too some of the staff (Some were very friendly - others not so much.) Our room and whole floor stunk like stale cigarettes and nothing would get rid of the smell (it was disgusting.) A power socket didn't work in our room so we had to take turns charging our phones. The 'breakfast buffet' was horrible no bacon, eggs, fresh juice and only instant coffee available - no brews. We got told eggs were being cooked and decided to wait, the chef brought out seven eggs when there were over 20 people waiting, I demanded a refund as the only foods available were dried out fruits,cereals and a weird curry/slop dish. (The juice containers were also empty so only had water or instant coffee to drink.) Some of the staff have horrible english (Especially the night staff..) and can have trouble resolving problems. overall, a terrible experience and although it may be cheap you can get better for the price in brisbane at the expense of a little bit out of the city,

"Average hotel. Good on a budget. "

3
22/07/2016

A good hotel. Renovation work still going on. There were a few things in the room not working such as one of the cooker stoves a dripping tap but everything else was fixed quickly. Lovely balcony. Comfortable room. Staff were quite reliable and attentive.

"Still renovating but worth a stay"

4
14/07/2016

The hotel has been undergoing renovations for a couple of years but looks like they are nearly complete. I found the rooms to be large, bright and clean and while not furnished with top end furnishings it is very adequate. The location is superb being only a very short walk into the CBD with a very nice park opposite. There is also a free loop bus that goes through Spring Hill to the centre of the CBD - this is very frequent during week days. I would definitely book there again

"Awesome hotel in great location, would definitely stay again!"

5
10/07/2016

We stayed for 3 nights on a holiday to Brisbane, and we really lucked out with this hotel! We booked two weeks prior on WotIf, and got a great discount on a studio on the top floor, which had amazing views. This is definitely a four staff hotel. Our room was nicely decorated and furnished with everything that we needed, and was very clean. The concierge and room service were great, and the free wifi worked well. The hotel is in an excellent location on Spring Hill near the central rail station (travel direct on train from airport), a couple of blocks from downtown, and in a nice location surrounded by parks, including the beautiful Roma St parklands. Only one negative comment - don't buy the hotel breakfast! It's one of the most spartan "continental" breakfasts I've come across, and there is a great cafe over the road (WickED cafe) which does heaps better breakfasts for good prices.

"A suprising gem"

4
05/07/2016

The first impression was very grand the entry gave feeling of old world grandeur. The foyer was bright a spacious. The rooms were clean and well present and had the amenities need for a short or long stay. The staff were always helpful and requests were followed through in a very timely manner. For an extended stay of 5 nights it was priced reasonably. Centrally located which allowed to me to access all the site I needed to as part of my Study tour.

"Good value for money, excellent location"

4
03/07/2016

Stayed here for one night for work. Managed to check in an hour earlier which was helpful. Location is great – walking distance to the city and right next to Central Station. There is a small café and small convenience store right next to the hotel. Room was clean and comfortable. Décor and furnishings were dated and the heating/air-con unit was noisy when on. But most importantly for me, the room was clean and had everything I needed. A small kitchenette area had microwave, sink and toaster. Bathroom had basic amenities and there was a shower and bath. The balcony was good with views over the mountains. There is a small pool and sun loungers but the pool felt very cold so personally I wouldn't use it in Winter. Their wi-fi was free and connection good enough to be able to do work emails etc. Great value for money considering location.

"Functional and reasonable "

3
29/06/2016

A decent hotel all in all. Dated inside the rooms and around the hotel. But the rooms are decent enough and the beds are comfortable. Located close to the centre. Service was polite although recommendations on what to do in the city were limited. All in all cheaper than a fancy hotel and much better than a hostel, without it being much more expensive than a hostel.

"Great for an overnight stop"

5
18/06/2016

We stayed one night at the hotel. It had everything we needed for an overnight stay. Very clean and comfortable room with all the expected amenities. The balcony had an amazing view over the city. It was spacious enough for a short stay. Have to give a huge mention to the waiter in the hotel restaurant. I think his name was Ganesh (apologies if I have that wrong). He went above and beyond in his service to us. Super friendly and polite and very efficient. The meal itself was delicious and with the convenience of just having to go downstairs it was much appreciated.

"A great choice"

4
18/06/2016

Every time I am in Brisbane I stay at the Astor Metropole. While the room furniture is a bit old and worn, the rooms are clean, the appliances (oven, cooktop, fridge, microwave, and clothes washer/dryer) are all in great condition. Where else in Brisbane can you get all this, plus a great view and be close to downtown) for this very fair price. Plus the pizza in the restaurant was superb. I will be back!

"Great Location "

4
15/06/2016

The location is fantastic. The foyer is quite glamorous and we were put in the 4 star tower. Not really 4 star! Rooms very basic but clean. Can hear noise in corridor and people talking as they wait for lift. We had no TV remote and a chap came with a box of spares which did not work, then went to get more but never came back. We were on the 13th floor and views were lovely. Free wifi. Breakfast was simple but enough choice. Paid parking on site. Staff at reception and parking attendants were very friendly.

"Good location....thats it"

1
12/06/2016

Upon arrival the receptionist didn't seem terribly interested in helping me. He directed me to where to park the car, but still had to "check-in" as the room wasn't ready yet. Went into town for a drink, came back 2 hours later to find room still not ready, so finally another room was organised. We went out for dinner and arrived back around 11pm, -- no towels. Reception asked me to come down to get some, he then escorted me back to the floor i came from to get towels out of a cupboard --no towels. He then said he'd bring me some. 30 mins later they finally arrived. The smell in the corridor was horrendous. Toilet set broken. You could hear every door opening and closing, house keeping trolley. Very noisy. I also left my jacket behind, no courtesy call from the hotel to advise, i rang to make sure it was still there the following day. Upon checking out i had to wait like a criminal to be 'released', while they checked the room. Obviously they weren't very thorough as they would have seen my jacket. Customer service and hygiene don't seem to be this hotels top priority.

"Not a good place to stay"

1
26/05/2016

It might be centrally located and the price is cheap for Brisbane but you are better off spending a bit more and going somewhere nicer. The rooms are not clean, the service was poor, the furnishings look like they came from the Salvos store.

"A pleasant surprise!"

5
26/05/2016

The Astor Metropole is an unassuming property perched just above a sculpture park on the top end of town. You really have to enter the foyer to see the inviting decor and meet the friendly, helpful staff. Loved our stay!

"Great location "

4
20/05/2016

Right behind the Central station, great location, easy walking distance to many attractions in the city. They offer breakfast buffet for $20 dollar. They have a free wifi. Not fast enough for skip or viber video call but it is fast enough for browsing and do your Facebook.

"Good value central location"

4
18/05/2016

Have stayed twice in the last month on QG business. Location is excellent for transport to and from the airport on the airtrain. (give or take 86 stairs up next to the park). The motel is not new. I remember it from the 70s. It is, however clean and tidy and one minor problem was fixed by staff immediately and with a smile. The restaurant staff and food are good. Staff throughout the motel are friendly and helpful. We have booked for a return visit in a few weeks time when we need reasonable accommodation close to the city

"Very central"

4
18/05/2016

The apartments are looking a little on the older side, but the amenities more than make up for it. The staff were extremely friendly and helpful, considering we arrived at 11pm.The hotel is very close to the CBD, and a 5 minute walk has you in Queen St Mall. Quiet location,comfortable bed,and a restaurant downstairs.

"Well located hotel in Brisbane"

4
16/05/2016

Had a stay of two days with family for vacation. Strategically located close to Central Station and all the CBD areas being easily accesible by walk. Though completely a new place, were able to reach the hotel from central station at 10.00 pm very quickly. Compact sized room with cooking facilities. The briskness in the front office is in check in / out procedutre highly commendable. Provided with luggage custody facility for a few hours after check out.

"Lovely hotel immaculate bar"

4
15/05/2016

Great atmosphere and friendly staff, bar and restaurant were amazing, delicious food and reasonably priced. The rooms were clean, tidy and comfortable, lots of space and an overall pleasant experience

"Ok very basic though "

2
12/05/2016

Needed somewhere to stay for a short time in Brisbane.unfortunately I would not stay here again.the best thing about the place was the helpful and polite staff.the parking was terrible and the rooms were very dated -bed was terrible.did not see any evidence of a swimming pool?

"value for money and excellent staff"

5
08/05/2016

location is only 5 mins to city center and central station. The rooms were old but thank god they were clean!!! Arjun at reception was very helpful...gave information about local attraction. Overall the experience was excellent only the only disappointing thing was internet.

"worst service i have ever tried"

1
01/05/2016

3 nights stay. Very noisy hotel and dirty rooms. Every night somebody screaming and talking loud near my room. The housekeeping stole some of my things from my room. Reception very unfriendly. No More.

"Kitchen Set in the Regular Room"

3
13/04/2016

This hotel is average. The Wi-Fi is slow that I had to rely on the city council free Wi-Fi and the receptionist sometimes are a bit slow at catching up with the guests. However, the good thing is that even the small room has a fully furnished kitchen set which helps a lot at staying in town within a budget by cooking ourselves. It is located in a very nice place, Spring Hill, which is not too far from downtown Brisbane and Central Station. I might come back in the future.

"No, better value for money elsewhere in cbd"

2
28/03/2016

May be good during summer but just for the pool - outdoor and blooming cold yesterday. The dinner food was disappointing and it was the chefs recommendation ??? Very average and breakfast Buffett had meatballs as their main breakfast food and was not good value for money. Smallish rooms also a negative - no to recommending it to others

"Most satisfying place and exotic meals ..."

5
26/03/2016

A beautiful inner city place for the price with beautiful city view and quality standard of service, also a great exotic meal was prepared by the talented chef,Raj. Acknowledging a friendly staff member, specifically Mr Ganesh for the excellent service and warm welcoming . If you are looking for a reasonable price and high quality service... ASTOR METROPOLE is the place to go!

"Older style hotel in great location"

3
18/03/2016

Recently stayed for 2 nights on business. Spacious room with balcony. Decor a little dated but pleasant enough for price, good value really. Had room service both nights, very good. Bathrooms are dated, hate old style paper dispensers - it is a hotel not a public toilet. Friendly and helpful staff, nothing a problem. Close to most things. Would do again.

"Great location, close to transport and within walking dsitance to Queen St Mall"

3
14/03/2016

24 hour reception with friendly staff. It is a walk up the hill if you arrive by train after 6pm but the hotel is clean and comfortable. Has a restaurant out the front and clean spacious rooms. Free wifi and has small kitchen, microwave - stove top - fridge - sink. Great place to stay if you want to be close to CBD but in quiet location.

"Rip off and misleading. "

2
11/03/2016

Rooms are quite average. The WiFi is free but all websites and apps are blocked. Tv works and beds are provided. Water stains on the room and the smoke alarm, rusted stove top. Should be a top class hotel for the location it is in. 2/10 - IGN Would not play again.

"Centrally located, walking distance to everywhere."

4
07/03/2016

The room was clean and functional (fridge, toaster, kettle). The floor to ceiling windows gave us a wonderful view of the city. The telephone did not work during our stay, we were told it was being repaired. It was a walk down a steep hill into the downtown, unfortunately uphill on the way back. If you went back to the hotel before 6 p.m., one of the downtown busses passed nearby. Our stay was paid for on Best Western points.

"Amenities not provided as stated"

2
27/02/2016

The amenities at this property provided a microwave however this wasn't working. When the buttons were pressed nothing would start working to heat up the food. Secondly was the issue with the phone system. There was no proper phone working throughout the whole stay and the phone system was broken. Reception were made aware of this but did not explain how housekeeping never reported this prior to the guest's arrival. If housekeeping were being diligent this wouldn't have been an issue when guests checked in.

"Good Service"

4
23/02/2016

I picked this hotel because of its proximity to St Andrew's War Memorial Hospital. I stayed for three nights and really, considering the cost, I was very happy with my experience. The staff were excellent, from those attending the front desk to the parking attendants. They were happy to oblige with an extended checkout and the storing of my luggage for a number of hours. The room was fine - okay, the furniture was a little outdated; but the bed was comfy and the room had everything I needed for a short stay. There is a small kitchenette area with fridge, oven, hotplates and microwave. No washing machine or dryer, but everything else you would expect. The location is good - especially for medical facilities on Wickham Terrace. Across the road there is parkland and steps down towards the City. Around the corner, there is a bus-stop for the Spring Hill Loop - a free service taking in the City and Spring Hill. My only negative was the strong smell of Indian cooking that I smelt each and every time in the corridor. In the room, thankfully, there was no smell. Overall - more positives than negatives..

"Close to the city but a dump"

2
22/02/2016

The place looks okay from the outside and is close to Central Station but that's about it. The first thing I noticed upon stepping foot onto the 7th floor was the reek of garbage - it was overpowering. Once I stumbled through the 1970's decor and odour I opened the door to my room and BAM! The funk of smokey rotting garbage hit me in the face like a left-jab... the room absolutely stank. I had to air out the smell. And then I soon realised that on top of all this the aircon didn't work whatsoever - in the middle of summer. I should have demanded another room but I was only there for a couple of days, so I tolerated the lack of sleep from the lack of aircon since I didn't want to chance being shoved into an even worse room. I'm glad it was at least close to the CBD!

"Ms "

1
18/02/2016

The place is a nightmare, it's noisy. You can hear people in the room above banging around. When you walk out of the elevator you get smacked in the face with the smell of garbage. When you get into your room if you can. I had trouble with the swipe card, door wouldn't open. Then you are greated with a cold dirty uninviting room. I booked through hotels combined not best Western and it has no balcony no carpet. Just out dated tiles that look dirty and a cheap nylon dirty rug and a lounge that has seen better days. The curtains and stained with black dirty marks and I pulled the bed side table and the find hair mix with lint and thicken dusty. I feel I'll knowing I have to sleep next to this. Not to mention the dirty mark on sheets. The bathroom is thick mould in the grout and the bottom of the bath is back.... Trust me spend twenty dollars extra and stay somewhere else...

"You get what you pay for "

3
16/02/2016

Stayed here for one night as in city centre and very cheap. The hotel is well located with a direct access straight down to queen street as the park is just across and has stair case straight down. Less than ten minute walk you are in the city. Hotel is slightly dated however I found it clean, tidy and friendly. It's certainly nothing to get excited about and the furnishings and bedding is due a replace. You get what you pay for and this hotel was way cheaper than the others around however served its purpose. If you want modern and fresh it's not for you. If you want cheap, cheerful and close to city it's worth a go if for a night or two.

"Not 4 star quality at all"

1
15/02/2016

You walk into the lobby and it looks nice and recently refurbished, so one would assume that the rooms would be to the same standards, regardless of what room you are in, standard, apartment, suite ect. The room I was in was not, there was no personal touches, no mini bar items, no little soaps or shampoos and conditioners instead was like I was in a public bathroom, using soap out of a wall. The room is large and has a nice size balcony, but that's it, there weren't any information on seeing Brisbane and booklets on the hotels services and things like that, instead they put the hotel's services on the tv, and tv was not good quality either but the information would pass on too quickly and I wasn't able to read about what was to offer. The rooms are outdated and have no homely feeling, when you go on a holiday you want to feel like you're at your home away from home. I work in the hotel industry and know what a 4 star standard hotel should look like, and what they should offer. And this hotel does not even come close, 3 star if they're lucky. Save your money and go some where else, I would've preferred spending more money then staying there for less.

"Close to CBD but that's it"

1
14/02/2016

My partner booked us in we shot out for dinner and drinks. A couple of drinks later we decided to walk back to the hotel. My first reaction was I have gone back in time to the 70's! Ok don't be fussy we are up early in the morning. Pulled the sheets back and to my horror the sheets were so thin I could see the hairs on the mattress and on the sheets... yep they had not been changed. Went to bathroom it was filthy went to management who all of a sudden couldn't talk English. .. finally got another room ... fresh sheets on the bed BUT a used towel on the bed. Checked the bathroom and there was a "floater" in the toilet. Went and slept elsewhere. Sour taste left for our lovely holiday.

"Mostly very good"

4
07/02/2016

With a very clean and well-built and well-appointed selection of rooms, this was close to 4-star. The bar and restaurant had a limited selection, but the meals were generous and very well prepared. See photo of the Moroccan Beef Salad. Very clean rooms and very good kitchenettes, the only downside was VERY slow internet. Not even up to 1 Mbps. That's right, not even one.

"Just ok...."

3
14/01/2016

Stayed here for 2 nights in Brisbane. Its ok....nothing to write home about - nothing particularly good or bad really - just ok. When you walk into the foyer it looks like its going to be really nice, so its a bit of a disappointment really. The rooms are of reasonable size, they have large floor to ceiling windows and the beds are comfy enough. Air con...fridge all you would expect. From what I recall the bathroom was pretty small and it had a weird tap that kept spraying me every time I put it on. Plus side - good location, ten mins from the Centre and it has parking (although there is quite a lot of faffing as the car park has three cars on top of each other, so they have to bring your car up and down) - so don't try and get your car in a rush! Forget the swimming pool - that whole area appeared out of bounds when we were there and peering through the door it looks very small too. Should also say that the staff were also pleasant.

"Overall a good hotel"

3
28/12/2015

We stayed for two nights at this hotel...The location is perfect,less than 10 minutes walking from city center...you can find a lot of nice restaurants and bars nearby. The hotel offers parking too,but it's not free.It costs 9 AUD per night. Wifi is very very poor.We could connect,and that was kind of it. The breakfast was not the best...not too many options... The room was ok,and the bed very comfortable...although the room would need a few renovations,the furniture is a bit old....and the air conditioning installation,too... But overall we enjoyed our stay there.

"Quite an average experience"

3
23/12/2015

Located close to the underground train station (about a 5 minute walk) and also the river front. However the staff were not the most friendly as you would find elsewhere. Not very keen to help. Not highly recommended

"Terrible Hotel."

1
19/12/2015

We only stayed two nights and even that was to long. We booked for three people and instead of a standard queen and single bed room, we were given a room with two singles and a sofa bed. The phone inside the room did not work, the air conditioner made a horrible noise, the toilet didn't flush and the toilet role holder was one that you would find in a public bathroom. The staff were unhelpful, unfriendly and did not offer any customer service. Will not be staying there ever again.

"First Class treatment at economic rates!"

5
18/12/2015

My friend and I chose the accommodation based purely on price as funds were limited during our visit to Brisbane. The Astor Metropole was so far below others that we approached with some trepidation wondering just what we were letting ourselves in to! What a wonderful surprise then to find welcoming, helpful and informed concierges! What a surprise to find the room was spacious with everything one could wish for self catering. The room service was excellent as was the catering available in the dining room. Our room had a good sized balcony which was wonderful for eating al fresco and enjoying the evening sunshine. The hotel was located within walking distance of all the main shopping areas in Brisbane with bus stops outside the entrance for travel further to see the wonderful river and its attractions. I would recommend this venue to anyone who enjoys self catering supported by excellent staff at a really competitive price!

"Friendly staff, very basic accommodation"

3
15/12/2015

We had an overnight stay here - chose it as it was close to the venue of our evening out and it was cheap. We came away having relived some scenes from Planes, Trains & Automobiles and our collective sense of humour was given a run for it's money but at the end of the day, it is budget accommodation so don't expect more. Good points: Friendly helpful staff, Walking distance from CBD, Car parking available (for $9) on one of those hydraulic multi-ramp car lift things Nice reception. Comical points: Room was very basic and dated with a musty smell and the balcony door was bolted shut so no fresh air possible. Felt a bit sorry for the table and chairs on the balcony which had no possibility of being used!! (Air con worked well). Hubby had a shower and then discovered there were no towels in the room. I tried to ring reception to get towels sent up but the phone didn't work. Went down to reception to get towels leaving hubby meanwhile to dry himself with the one face washer (in the dark as we only had one key card which I needed for the lift). There were no travel size toiletries. Instead they had dispensers on the wall of the bathroom and shower. Two were labeled and two were not. I managed to wash my hair with shampoo and then again with body wash ... apparently. The ironing board sat diagonally in the wardrobe so hanging clothes had to sort of 'fit in' around it. Nice bed (actually two singles put together) as long as you like a really hard mattress and matching pillows. Not good points: Had to unload the car and leave everything lying on the ground by the hotel back entrance (dress & suit on hangers etc) and then maneuver the car into the allotted spot on the car lift. Went to make a cup of tea to find old lipstick stains on the mug ... urrrgghh! The resident moth seemed to enjoy living there. The carpet out by the lifts had a slight "eau de vomit" about it. The electrical socket in the bathroom was a bit loose. Apparently lack of towels is a bit of a consistent problem.

"Nice motel"

4
06/12/2015

My daughter and I stayed here while attending a concert at Suncorp Stadium. The motel is walking distance from Central Station and the Queen St Mall. It was convenient to walk from Suncorp to the motel after the concert as we were able to follow the crowd to Queen Street Mall. Our room was clean and contained a kitchenette and a washing machine. The staff member who was on duty during our arrival and departure was lovely. The room was very good value for money compared to others in the vicinity. I'd happily stay here again.

"The worst Best Western room I have stayed in"

2
01/12/2015

We only stayed for one night, thank goodness it was not more, The toilet was broken, the toilet roll holder was a bulk dispenser like you find in public toilets, there were no toiletries in the room no shower cap. The soap and shampoo were bulk dispensers and you had to guess which was which, The guest information booklet did not exist as such only on the in room TV set where you had to be on the right channel to see it move one page at a time through all to get to one that you might want. Finally the bed was the worst I have slept in normally Best Westerns are great. The reception staff were excellent such a shame the hotel itself tarnished the good name of this group

"Good facilities on the edge of Brisbane CBD"

3
26/11/2015

Easy to get to, just a 5 minute walk from Central Near Roma street parklands good for running Good sized rooms Good reception and restaurant service Used the pool in the Brisbane weather On the downside, no free internet, and sometimes could hear noise from the common areas with large groups arrive / depart

"Pablo"

1
25/11/2015

Do yourself a favour. Don't stay here. Rooms unclean Staff unfriendly. Over breakfast $19.90 for hot buffet my choice was over cooked egg and bake beans. I had to ask for bacon. Management rules from his reserved table. He really should observe.

"Hmmmmm"

3
20/11/2015

While being a well located hotel, room cleanliness needs more attention. I found someone else's hair on the bathroom floor, fruit on the floor behind the sofa bed, soap containers not full nor labeled, full flush not working on the toilet. It reminded me of the old days when such mishaps were half expected!

"Very basic rooms and not very clean"

2
19/11/2015

The front of the hotel was nice enough but the room was pretty terrible. Toilet had stains under the rim, TV remote had filthy old masking tape on the back which would have been full of germs and the room was generally not very clean. Not a nice experience but was pretty cheap so you get what you pay for, I guess.

"A little hesitant to stay, but......!!"

1
15/11/2015

After reading some negative reviews I was a little hesitant to stay but the experience wonderful. I had asked for a quiet room as I was flying out early the following morning to New Zealand. The reception staff found me a great room on the 14th floor...great views across the city/hills...and really quiet. Clean, spacious and comfortable. I often stay over night in Brisbane due to travel, and I have to say this was the best, most convenient place I have stayed in...will definitely be staying again

"A gem in the heart of Brisbane"

5
15/11/2015

We found this hotel in a search on the Internet. We were looking for a reasonably priced hotel to stay when we attended a Ball at the Sofitel and after checking reviews, we decided to book at the Best Western Astor Metropole Hotel which was only 300mtrs away from the venue. We were amazed at our experience and value for money. Efficient check-in, attendants to help you park and take your luggage to the room (not many hotels assist with luggage these days and are happy to allow you to struggle with trolleys and bags by yourself!). The rooms are clean and spacious with a small kitchenette and the king size bed was very comfortable. Walking distance to town and shops. Ticks all the boxes!! Will definitely stay here again :-)

"Nice stay"

5
11/11/2015

As soon ad we walked in we knew this stay was going to be excellent.The service was above expectations, the room was modern and very clean. We had a fantastic view of Brisbane CBD. The motel is in a great location to the city

"Glenda - An excellent stay"

5
21/10/2015

The location and quality of the Astor Best Western is of an excellent standard. Reception staff are genuine, friendly, helpful and professional. They are very welcoming. The facilities provide all that I require and offer good value. Highly recommend.

"Basic Western"

3
20/09/2015

Not a particular warm welcome, it was midnight no one else but us and the receptionist and was busy finishing off task before they even acknowledge us. Took a while to check in and a lengthy explanation of the $50 security in additional to the payment of the hotel. The breakfast was ok but we would have eaten anything as not eaten the night before due to plane being delayed and not arriving to hotel until midnight. We have stayed before in 2011 and nothing has changed not even the welcome!

"2015 Business Trip"

5
11/09/2015

My colleagues have stayed here in the past and they recommend me to stay here. The location is close to everything in brisbane and the room was very comfortable and quite. Recommend to all for a central located cost effective Hotel in brisbane.

"top spot at the right price"

5
01/09/2015

-top spot to stay. -central to services and shops. -on the route to the Spring Hill free bus loop. -excellent car park facilities. -Friendly and efficient staff. -All needs catered for. -Great food and drinks. -nothing a bother.

"The room was quite old..But kind reception and best parking rate in CBD :D"

3
16/08/2015

Overall, it was an okay stay for an overnight, you would get what you pay for as the room seemed to be getting little old. Otherwise, essentials like shampoo and soap provided but prepare your own conditioner and toothbrush. The hotel has very cheap parking rate, $9 per day. The reception staffs are lovely :) Be mindful that parking lot is situated on the small one way alley right beside the hotel so you would have to go around the hotel and park. Overall, pleasant stay for overnight rest

"A comfortable hotel with friendly staff and close to the city"

4
13/08/2015

I have stayed in this hotel a few times and the staff are very good and unobtrusive. Parking can be a hassle but the room rates are good and it is within walking distance of most places you would want to visit in the City Centre.