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Best Western Plus Hotel Diana, Brisbane

4.5/5  - basé sur 351 notations.
12 Annerley Road, Woolloongabba, 4102, Brisbane, Australia - See map

Welcome to the Best Western Plus Hotel Diana, a newly refurbished hotel adjacent to the vibrant South Bank entertainment precinct in Brisbane. Enjoy complimentary parking, access to the 24/7 professional fitness center, high-speed wireless internet and Foxtel featuring a range of news, sports, movie and entertainment channels. All guests are treated to complimentary access to the on-site authentic Asian bath house and steam rooms. At Best Western Plus Hotel Diana, guest rooms and suites are contemporary, spacious and have been fitted with the latest technology and comforts to ensure a comfortable and memorable stay. Best Western Plus Hotel Diana is located in Woolloongabba and is an easy walk to the Brisbane Convention Centre, South Bank Parklands, the Queensland Performing Arts Centre and the legendary Gabba, for the best in Brisbane Lions and Brisbane Heat matches and live concerts. The hotel is conveniently located directly opposite the Brisbane Mater and Lady Cilento Children's Hospitals and are pleased to provide personalized accommodation options for patients and families visiting the hospitals. Contact the hotel directly to make your booking on the Patient Transport Subsidy Scheme (PTSS. ) The hotel reception is open 24-hours and looks forward to welcoming you during your next visit to Brisbane.

Best Western Plus

Hotel Diana

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 351 guest reviews
NOTE ISSUED
Excellent
188
Very Good
134
Average
22
Poor
3
Terrible
5
REFER TO NOTICE
Business Business
72
Couples Couples
93
Family Family
121
Friends getaway Friends getaway
21
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Visiting Brisbane for a Show"

4
20/07/2018

Great location for a 20 minute walk to QPac for a show. Great restaurant choices on the way. Very comfortable hotel room and bed plus onsite parking where I left my car for a few hours next morning while I visited GOMA. Had breakfast at a very nice cafe next door

"Lovely hotel"

4
09/07/2018

The Diana Best Western was a fantastic hotel to stay at. The staff were very welcoming and helpful. The location was fantastic, nice and close to the Gabba and Southbank. The rooms were lovely and had everything you needed.

Courttney D, Front Office Manager at Best Western Plus Hotel Diana, responded to this review
Dear Kellie L, Thank you for lovely review of the hotel, we are pleased that enjoyed your stay with us and hope to see you again soon. Kind Regards, Kirsty

"Great last minute emergency stay.."

5
06/07/2018

We have been here twice in 2 weeks and have so enjoyed our stay here. Very family friendly and close by to shops and restaurants and most importantly the hospital. City is close by and very accessible. With friendly and helpful staff it has been beautiful stays we've had each time. We will be going back again. Thank you.

Courttney D, Front Office Manager at Best Western Plus Hotel Diana, responded to this review
Dear pbrown344055, Thank you for you review of Best Western Plus Hotel Diana. We are happy that you enjoy your stays with us and look forward to welcoming you back soon. Kind Regards, Kirsty

"No hot water in the morning"

3
05/07/2018

You have to fix the hot water system ASAP. Breakfast was not impressed compared with couple months ago, not good sausage, not good bacon and there are no danish (with jam and apple) Parking ticket is now required to park the car.

Courttney D, Front Office Manager at Best Western Plus Hotel Diana, responded to this review
Dear Takashi T, I am dissapointed that you did not enjoy your stay. Unfortunately there was a problem with the hot water on that morning as there was ongoing construction and we do apologise for this. We do also issue car parking vouchers as we do have security that look after the car park and your car need to be identified as a Best Western Plus Guest. We do hope that you will return to the hotel for your next stay. Kind Regards, Kirsty

"Lovely staff"

3
04/07/2018

Lovely friendly helpful staff & the room clean & nice though the hotel was falsely advertised on Bookings.com as the sauna & Spa were closed for renovations (Not stated on Bookings.com). This was the main reason I booked the hotel for my 2 children & I.... Breakfast needs more variety as not good value for $18.95. Would be happy to pay a bit more for more variety & better quality food (ie the fried rice was very sub standard typical of an

Courttney D, Front Office Manager at Best Western Plus Hotel Diana, responded to this review
Dear nbrown666846, Thank you for your review of the hotel. Your comment regarding the staff is welcoming are we do pride ourselves on their friendiless and helpfulness. The temporary closure of the Spa is an inconvenience at the moment, we have added this information to all our websites so that our guests are properly informed, you will find information at the bottom of the page. We hope that you will return to stay with us again and by then you will be able to utilise the Day Spa. Kind Regards, Kirsty

"Would stay again."

4
04/07/2018

A great little coffee shop in the complex just outside the hotel also with a few other dinner options. Carparking is easy, clean and tidy room and bathroom, quiet, great location, friendly staff, comfy bed.

"Handy location"

4
23/06/2018

Across the road from the Mater and Lady Cilento Hospitals. Good choice of nearby cafes & restaurants. Also close to South Bank and the Gabba. Staff was very friendly and the room reasonably clean & comfortable. The bed however had a very hard mattress which doesn't agree with my back. We didn't eat breakfast there so I can't comment on that. It was ok to stay there for our needs and overall I would recommend this hotel.

"Good Stay"

5
21/06/2018

My husband had to go into hospital at the Mater. I stayed at the Hotel Diana and it was clean, the rooms updated since I had last stayed there. The staff were extremely helpful and friendly. It was really convenient as I could just walk across the road to get to the hospital.

"Excellent. Couldn't fault it."

5
15/06/2018

We had a conference here for 20 people with a range of needs. The staff were amazing and went above and beyond the call of duty. Nothing was too much trouble and it was all done with a smile and that little bit extra interaction that really makes the difference.The facilities were spot on and there were no hidden extras. I would highly recommend this venue for a small conference and also for accommodation. The food was fresh and plentiful as well.

Courttney D, Front Office Manager at Best Western Plus Hotel Diana, responded to this review
Dear Groldis, Thank you for your review of the hotel and its facilities. The team enjoyed hosting your guests and we are happy that you enjoyed your stay and your function with us. We look forward to welcoming you back to Best Western Plus Hotel Diana. Kind Regards, Kirsty

"Convenient location, 24 hour check in"

3
07/06/2018

Room was small but functional. Sockets for chargers were easily accessible and handily located either side of the bed. Noisy air conditioning. Bed was hard and the sheets starchy and uncomfortable. Breakfast was disappointing, only margarine, no butter available and low quality hot food options. Espresso coffee not included in the price.

Courttney D, Front Office Manager at Best Western Plus Hotel Diana, responded to this review
Dear Fred C, I am happy that you found that the location of the hotel was convenient for your needs. Our 24 hour reception provides a friendly greeting at anytime of the day and are very helpful with directions and organising your time in Brisbane. Please feel free to speak to our staff should there be something that you require for your breakfast in addition to what we offer with our Full Buffet Breakfast. Our reception team will be able to help you with any questions or requests that you may have during your stay with us. Kind Regards, Kirsty

"Very average accommodation"

3
03/06/2018

The cafe and restaurant don't offer that much option. The lift is very slow. Not too many people to help you but very friendly. The lift is very slow. The sauna was not working. There are some dining options around the hotel walking.

Courttney D, Front Office Manager at Best Western Plus Hotel Diana, responded to this review
Dear R Karani, Thank-you for your reply. It was nice to hear that our staff were friendly and helpul during your stay. The area that we are situated in does offer a variety of dining options including Boo's Kitchen which is part of the hotel. In addition to this they offer free delivery to the hotel should you wish to order room service. You may also like to consider Southbank Parklands which is only 11 minutes walk from the hotel. Kind Regards, Kirsty

"Fantastic Location"

4
30/05/2018

Have stayed here three or four times now for work conferences and have always found it to be clean and quiet. Location is central to where I needed to be and not far from southbank on foot. Would recommend. Car parking is always easy and the staff always friendly. Able to access local 24 hour gym free of charge as well..bonus

Courttney D, Front Office Manager at Best Western Plus Hotel Diana, responded to this review
Dear Watto67, Thank you for your response, we are very happy to hear that you have enjoyed each of your stays with us. We look forward to welcoming you back to Best Western Plus Hotel Diana. Kind Regards, Kirsty

"Professional Development stay"

5
30/05/2018

Stayed whilst attending a professional develop workshop at the reading centre. Bonus was being able to walk to and from the venue. Breakfast was handy on site. There are plenty of places to eat out nearby. Staff very friendly!

Courttney D, Front Office Manager at Best Western Plus Hotel Diana, responded to this review
Dear dhawl, Thank you for your review of the hotel, we are pleased that you enjoyed your stay with us. We look forward to welcoming you back to Best Western Plus Hotel Diana. Kind Regards, Kirsty

"Excellent and convenient hotel"

5
29/05/2018

The hotel was in walking distant to my meeting at the Lady Celinto Hospital I recommend this hotel to all my family , friends and colleagues if wanting to stay near the city and hospitals I will be returning to this hotel on the 12th June again with a work colleague again

Courttney D, Front Office Manager at Best Western Plus Hotel Diana, responded to this review
Dear mariasmith2018, Thank you for your review of the hotel, we are pleased that you enjoyed your stay with us. We look forward to welcoming you back to Best Western Plus Hotel Diana. Kind Regards, Kirsty

"Very clean and close to everything "

4
27/05/2018

Very clean neat and tidy,close to everything we needed such as a bottle shop, cafe with amazing coffee, news agent and Koran Resturant, Italian pizza shop all just out side the motels door step. The motel has a warm and friendly feel about it with a nice fresh king size room, new bathroom, buffet breakfast, lovely friendly staff, wheel chair access, nice pool area, I liked the place, there were only a few things that I wasn't overly happy with when we stayed 1. The lift was having issues and we had to walk up 3 flights of stairs 2 there is a step in the buffet area and it's easy to miss and easy to slip over on. But apart from that it's a nice place and I would stay there again

"Good location at a reasonable price"

4
26/05/2018

I have previously stayed at this hotel as the location is convenient. The staff are friendly and it is usually well priced. I found it disappointing that the bar on site is no longer in use as the outdoor space by the fountain was a nice spot to relax with a drink at the end of the day.

"Ticks the boxes"

4
22/05/2018

Staff wer welcoming and friendly. I was going to the football so the location was brilliant. Easy walking distance to the Gabba and a pleasant walk to Southbank and attractions. Rooms are a tad small but very clean and well appointed

"Service feedback"

3
22/05/2018

Bathroom was left with an old used bath soap in the shower. Upon check in, I was asked for contact details and was advised for what purpose, notification of any item that was left. I left an item but was not contacted by the any of the staff

"A comfortable and well-located hotel"

3
22/05/2018

The hotel is well located to Brisbane's Southbank attractions. The room was comfortable and recently renovated even though the hotel was rather dated. The breakfast was quite limited and lacked variety. There was no restaurant at the hotel.

"miss"

5
18/05/2018

excellent services, 24 hrs reception, free car park at rare side, all of the staff were nice and handy, it was a convenient location for me, only takes 5 mins walk to south bank, 10mins to QUT, 15 mins to Queen Plaza.

"Tidy Rooms, Excellent Staff, Great Experiance"

4
18/05/2018

Overall excellent experience with lots of food choices nearby. All encounters with staff were positive who were very accommodating and extremely helpful. The cleanliness levels were of high standard. All staff in the lobby were very friendly and overall made it a great experience.

"Comfortable beds and free parking."

3
17/05/2018

We had a triple room with a single and queen bed. The location was within a close drive to the city which was great. However, those who do not drive, I am unsure if there is public transport nearby. When we arrived, we went up into the room and found it to be quite small for three adults and two suitcases. They were trying to fit too much within the small room and this made it look even more cramped. The cupboard was in a very awkward position such that the ironing board and luggage rack all had to be put slanted in order to fit. The bed was comfortable and it was generally clean. However, we found mould on the ceiling above the shower tub and the tub was badly scratched that I would not want to soak in it. I feedback this back to them the next day but as they were fully booked, we were compensated with free buffet breakfast the following morning. The reception staff certainly provided great service on their part for this was great. The reception was constantly busy and perhaps the hotel should consider the staffing of the reception during peak hours when the hotel is fully booked. I have my reservations that this is a four star hotel and think that it is three stars at best. The spa (closed down) and pool were all unavailable during my stay and hence the amenities for such were non existent. During our second night, as there was a rugby game nearby, all the parking were taken up by non hotel guests (not within their control) but thankfully, we were told that we could park in an underground carpark that belonged to the hotel and they would let us out when we needed to exit.

"4.5 stars?"

3
15/05/2018

Personally I believe 3 stars would be just for this hotel. The hotel and rooms are quite dated, noted by the elevator making interesting noises before opening its doors and the toilet leaking all night in room 203. The staff were friendly and the free car parking is a benefit for those on a budget. The addition of free use of the gym was also helpful for those travelling and hoping to maintaim a routine. I didn't eat here as there were some reasonably reviewed restaurants nearby at better prices. Reasonable hotel while on a budget but do not expect a 4 star+ hotel upon arrival. Quite a central location although the rooms are not soundproof so expect some traffic noise if you are a light sleeper.

"Enjoyable"

4
15/05/2018

They were very accomodating with our last minute booking. We had a great room it was close to eateries and I would definitely recommend the breakfast. Very friendly we enjoyed our stay and would definitely stay there again.

"Best Western Plus Hotel Diana, Brisbane, Queensland"

4
14/05/2018

Nice looking hotel in Brisbane. Room is nice and clean. Bed is comfortable. Internet is average. Parking is free however it fills up quick, I have to park underground and during my stay the underground elevator is not working. The hotel is in a strip mall with a few restaurants so you don't have to wonder to far from the hotel to get dinner

"Location,location,location."

5
12/05/2018

Best Western Plus Hotel Diana has a great location. A short stroll away is the South Bank, which is not only beautiful, but a great place to be entertained, relax and have something delicious to eat. A short walk across the bridge and you can take in the beautiful surroundings in the Botanical Gardens and then into the city of Brisbane for shopping or lunch.

"Excellent place to stay"

5
07/05/2018

Kirsty was excellent to deal with, from greeting us, booking the 2 of us in and giving us a late check out. Nothing was too much trouble for her. Our room was clean and very tidy. Mini bar was well stocked. This sort of service is pretty rare these days. We will recommend Diana Hotel to anyone we know visiting Brisbane. Cheers, and have a good day Pat Quinn.

"Teena's Review"

4
06/05/2018

Great location and good value for money. I have been staying there each month for the past 4 years and would happily recommend this hotel to anyone. I have had there breakfast in the past however each time I did I found the food had been sitting out for a while, so I would necessarily recommend it as value for money.

"Brisbane Trip"

4
01/05/2018

Our recent stay was very pleasant. The staff and the hotel facilities were great. The room was very comfortable and well presented. I would recommend staying here as everything is close and convenient.

"One week Best Western Plus Hotel Diana"

5
20/04/2018

Hotel Diana was only about 400 metres from Brisbane Private Mater Hospital where my partner was transferred to. In my search for a hotel nearest tobthe hospital, this was the closest I could find. It is also close to all the other hospitals in that area such as Brisbane Mater hospital and the Lady Cilento children's Hospital, and alot of Specialists Doctors offices. This meant I could walk there without the hassles of paying for and catching public transport or taxis, and I could be by my partner's bedside from morning to late at night. It only took me 5-8 minutes leisurely walk to get back to the hotel. I felt at home with this Hotel, not that my home looks anything like this hotel (which is absolutely beautiful), but it really made me feel relaxed, safe and comfortable while I stayed there for a week. The staff were so friendly and understanding towards me, even though my swipe key failed to work twice for me, but it was no drama for them to fix it, and it only took a minute to fix at reception. There was one particular lady with dark hair who was very friendly, helpful and understanding towards me. She spoke so lovely and her appearance was impeccable. She is a credit to this fine Hotel. The Lobby and Reception is beautiful, very classy like a five star hotel. I remember it had a beautiful chandelier hanging from the ceiling, I was admiring it while sitting in the comfortable lounge chairs in the lobby. They also offer a buffet breakfast in their dining area, for a price of approximately $16, which was delicious, and saved me walking to another cafe in the area for breakfast. There are alot of cafe's, restaurants and takeaways nearby, which I'd also recommend to try for night time meals and lunches. The Hotel Diana also has a little coffee bar, which I found only to be operating in the morning at breakfast time, so you can buy a delicious morning coffee downstairs next to the dining area where breakfast is served. A small supermarket is in the shopping plaza next door, along with a bottleshop, a gym and some restaurants & takeaway. There is a mini bar in the room, which I didn't use, but it's handy in case you needed it. They have only got tea & coffee making facilities in the room, which suited me for the morning coffee and late night cup of tea. The hotel room was lovely, it was so great to get back from the hospital and wash off in the spacious shower. The king sized bed was comfy, not too hard or too soft and noise from nearby guests were very minimal. I used the laundry twice while I was there, and the washing machine cost $4 and the dryer was free. I bought a sachet of washing powder from reception for $1 each. I'd highly recommended Hotel Diana again especially being so close to the hospitals in South Brisbane, and South Bank is just a walk down the street if you want a break and have a look around the area. I walked from the South Brisbane train station to the hotel with a large suitcase and while it was a little bit hilly to walk there, it wasn't too much hard work, and I didn't mind the walk to familiarise myself with the surroundings and to see what was nearby in the area. If you have a lot of luggage then maybe get a taxi there. I would definitely come back again if I needed a hotel near the hospital again.

"My Brisbane stay at Hotel Diane"

5
19/04/2018

Excellent hotel facilities, including the buffet breakfast. The staff were all friendly. Its situation is within a pleasant walk to Southbank and Brisbane CBD. Next to the hotel there are a number of eateries reasonably priced. This has been my second time at this hotel and will come back again.

"Great location"

5
18/04/2018

We enjoyed our stay here. Nice, clean room with modern bathroom. Great location, walkable to downtown or to the ferry terminals. Free parking is a plus and there are restaurants nearby to have dinner.

"Comfortable rooms, bit pokey as in small"

3
17/04/2018

Fresh linen, and clean room, nothing amazing except for the food it was good smorgasboard type food. Probably say best thing about it was value for money. Would not rush back although location would encourage me.

"Sydney vistor"

5
04/04/2018

The hotel is in an excellent location and easy access to all facilities. The room is clean and breakfast is superb. Our family loves living here. The Internet in our room is a bit slow and when you open the door it becomes super quick.

HotelDianaBrisbane, Manager at Best Western Plus Hotel Diana, responded to this review
Dear sshao381477 Thank you so much for taking the time to review your recent stay. It's great to read everything was so positive and your family loves it here. We look forward to seeing you again when next in Brisbane.

"Well worth a stay."

5
01/04/2018

Close to the city,free parking and the staff could not do enough for their visitors.They have us for next time and beyond. The best Thai restaurant is next door and you must go there for a meal. Avail yourself of the free parking as the taxi fare into the main city area is around $15.00.Brisbane city parking is exorbitant.

HotelDianaBrisbane, Manager at Best Western Plus Hotel Diana, responded to this review
Dear Mike G, Thank you for such kind words about our staff. It's wonderful to receive such glowing feedback.Great to read you loved the Thai restaurant and our location and free parking were ideal for you. We look forward to seeing you again in the very near future.

"Clean and welcoming"

4
31/03/2018

We stayed there two different nights during our stay in Australia. The first night we had a queen bed with a desk and two night stands. There is a kettle to heat water to make instant coffee or tea. There are snacks to purchase in the fridge. I found it interesting and quite a change to have instant coffee in the rooms. The instant coffee in the rooms is good. Both of the rooms were equipped with cups and glasses. Room two on the second stay had plates and other utensils to use as it had a kitchenette - room 107. In both of the different rooms, there is a shower with a rain head and also a hand-held shower head. There are small containers of shampoo, conditioner, lotion and body gel for one's use. Night one, we had a vehicle rental and there is parking available. There is also free wi-fi. We were able to have the breakfast the first trip there but not the second trip as we left before it was served at 06:30. Breakfast at the hotel the first stay consisted of a smorgasbord and contained many different items. There was a choice of bacon and sausages, eggs, breads, cereals, coffee, tea, hash brown patties, fruit. The selection was good and the food was very well prepared. The Chef did a wonderful job and she was very friendly providing us with information for the areas we were going to visit. The restaurant is clean and inviting. Our second night consisted of a suite with mini fridge, cooktop stove, large kitchen sink, couches, coffee table (area was on the small side for this additional furniture), queen bed, and desk. This is not a hotel to go to if one is just landing, spending the night and then catching a plane out in the morning. We learned the traffic in the mornings on weekdays can be horrific especially if one is catching a morning flight. We were not used that in Canada where we live so lesson learned and that was our mistake. We left just before 6 AM to get to the airport in order to beat the morning traffic. There are two options to get to the hotel, paying for a toll charge or not. The taxi is not cheap either for our second trip to and from the airport to the hotel. Our first trip was with a car rental and there is free parking. It is my understanding that most use this hotel because of its location to the excellent hospitals located around the hotel. The gym is located in the small mall and one has access to the gym. The front desk staff are most helpful. We would definitely stay at this hotel again if we travel this path again.

HotelDianaBrisbane, Manager at Best Western Plus Hotel Diana, responded to this review
Dear GrannyAC Thank you for taking the time to review your recent stay. It's great to read you would definitely stay with us again if back in Brisbane. I hope you had a lovely time in Australia and a safe trip home.

"Breakfast is a must"

5
20/03/2018

Rooms are clean & modern. Breakfast is fantastic. Location is fabulous, short walk to South Bank and into the city via a dedicated pedestrian bridge. Morrison Hotel is a short walk around the corner for a great meal.

HotelDianaBrisbane, Manager at Best Western Plus Hotel Diana, responded to this review
Hello caz252018 Great to read such positive feedback about our hotel and location. With only a 10 minute walk to South Bank, directly off the motorway but quiet and free parking, most guests find us an ideal place to stay. Thank you for reviewing us and hope to see you again.

"Room booking "

4
17/03/2018

Good hotel. Not expensive & booked room at last minute. Close to city if looking to go in that direction, with our celebration in Coorparoo. Breakfast available at reasonable price, with plenty of space.

HotelDianaBrisbane, Manager at Best Western Plus Hotel Diana, responded to this review
Hello Rockardt77, Thank you for your positive feedback and choosing to stay with us. We hope to welcome you back very soon.

"Free parking and close to the Southbank"

4
09/03/2018

We chose this hotel because it offered free parking. We were concerned it might be a bit "off pitch" however it was a short walk to all the restaurants and attractions of Southbank, so we were pleased with our choice. The hotel is comfortable with all that we required.

"Quick and clean"

4
04/03/2018

1970's décor, with a beautiful renovated bathroom. Very clean and super friendly receptionist. Location is very close to everything in south Brisbane with only a short drive or lovely walk to Southbank.

"Quick friendly check-in"

4
04/03/2018

Quick, easy and friendly check in. Helpful staff. Reasonably priced breakfast selection, continental and full available. Room clean and comfortable. 2nd floor overlooking nearby bar and restaurants was a little loud Saturday night. However nosie settled, block out curtains and comfortable beds.

"Superb Hotel"

5
03/03/2018

Location, location, location if you are on business or need to be near the Mater or Children's Hospital. Fortunately neither for us, but an overnight stay before a long drive home. Reception and all staff are so welcoming, the hotel is spotless and the rooms well furnished. The hotel decor is sort of ancient Greece meets Asia, in places but none the less very pleasant. We were upgraded to a small but very comfy suite with some kitchen facilities. Bathrooms are small but fresh and new. The free piece of Carrot Cake at reception was delicious and there is quite an assortment of places to eat within walking distance. Parking is free but it is outdoors in a monitored lot. We would definitely stay again and recommend this property, excellent value for money...

"Fit for purpose"

3
02/03/2018

Few days in Brissy for work. This place does its job admirably. Room was smallish but renovations are well done, especially the bathroom. Nice sliding glass door on the shower, and recessed lighting around the bathroom mirror. Initially thought the bed was a little firm, but turned out to be fine. Good selection of cable (Foxtel) channels, but why does (almost) every hotel/motel, including this one, have aspect ratio problems with their cable tv reception? 16:9 doesn't go onto 4:3. Not that hard I would've thought. Breakfast was pretty good for the price ($16). I've paid more for worse. Breakfast room was light & bright, although the cheap black plastic tablecloths detracted from the experience. Good barista coffee at the bar, too. Car parking is on site (behind hotel) and free (can be hard to get free parking this close to the cbd) but is not undercover, and not secure. Hotel is in a busy area, on a busy road. Hospitals over the road, restaurants & shops next door, including a Chinese restaurant that has Karaoke on weekends. Having said all that, it never felt too noisy. 20 minute walk to Southbank and 25 minutes to the cbd via the pedestrian bridge over the river. Nothing flash, but does its job without too much fuss.

"Trip to Hospital"

5
22/02/2018

We felt welcomed immediately on our arrival. All the receptionists were cheerful, friendly and helpful. Danny went out of his way to help us out wherever and whenever he could and we soon developed a friendship with this likeable man. The Motel is run efficiently, the rooms are nice, clean and comfortable and quiet. They are very well equipped for your needs. We highly recommend this hotel to anyone.

"AWARD-WINNING HOTEL IN BRISBANE"

5
21/02/2018

Thankyou so much to all the amazing staff my family and i have stayed at is fantastic hotel over the past four years it is the number one hotel to spend your journeys excellent food shops . but best of all is the friendliness and caring the staff show you thankyou so much and congratulations to all your amazing staff they make you feel so welcome and special xxoo??????

"Weekend break from work and stress"

4
21/02/2018

Having access to local asian restaurants, a spa and sauna make this a great cost effective weekend getaway, whilst still in Brisbane. Staff are helpful and the area is relatively quiet for a leisurely sleep in on a Sunday morning.

"Very easy, very nice."

5
16/02/2018

Felt very comfortable staying there. Didn't feel impersonal and amenities were very good. Room was quite spacious and mini bar well stocked. Staff were professional but friendly. Very approachable. I would definitely stay here again.

"Awful"

1
15/02/2018

This hotel is advertised as luxury but it's not. Major housekeeping problems mean the first room I was given was disgusting - stains on the coverlet, tatty cushions, scratched furniture, and dirty "sculpted" carpet (from the 70s). I asked for another room and they said the only one available was a family suite which would cost me double. Staff were surly. After half an hour I was ready to leave so they decided to let me have the "suite". I did not want it but no other choice. This was better, but still dirty! Nail clippings on the sofa and crumbs on the floor meant it hadn't been properly cleaned, and the lining of the bed was hanging off the bottom for all to see. There is no pool, and for the price there should be. The "day spa" is dingy and the stairs down to it are dirty and paint splattered. The wifi is terrible - had to sit in reception to get a signal and be connected the admin. The outside sign says it all - dated, uncared for and letters falling off. There are plenty of other hotels in this price range with much better facilties - I wish I'd booked elsewhere!

HotelDianaBrisbane, Manager at Best Western Plus Hotel Diana, responded to this review
Dear Elizabeth, What a terrible review. On behalf of our entire team, I would like to apologise for what you experienced. Our staff and housekeeping normally go above and beyond to make our guests stay enjoyable. The rooms were renovated less than 12 months ago, including carpet. I know the room you stayed in and will attend to the damage and issues immediately. Again I sincerely apologise for the room and housekeeping not being to the high standard we try and maintain. Unfortunately we don't have a pool. Streets Beach, Australia's only man made inner city beach, with sparkling lagoon pool is only a 10 minute walk from us located at South Bank. I thank you for taking the time to review us and hope you enjoy the rest of your time in Queensland.

"Good location and friendly staffs."

4
14/02/2018

Close to mater hospital and the Gabba . Plenty of restaurants in the area. Also free parking is a great bonus. Breaky's quality can be better but with the price they charged I really can't compliant much.

"Great location for the hospital"

4
14/02/2018

It had a seating area but you could only watch the tv from the bed & the kettle was next to the bed and not in the kitchen, so the layout was unusual! Otherwise extremely good location for the Mater Private hospital.

"Great Stay"

4
14/02/2018

When a hospital stay is required by a family member it's great to know that we can stay at a hotel that gives great service. The room was clean and comfortable and staff very helpful and were happy to go that extra bit to help with any predicament when it arises. Thank You Hotel Diana

"Rooms are excellent, breakfast buffet not so good."

4
10/02/2018

Hotel has recently been refurbished & looks a million dollars. Room was very comfortable, as was the bed. Slept like a baby both nights. Location was perfect for the purpose of our trip to Brisbane. Will definitely stay there again when next in Brisbane.

"Great property"

5
27/01/2018

Stayed here with my son while going to watch the cricket. Very easy walk to the Gabba, beautiful clean room, nice bathroom, friendly staff who remember your name, on site parking. It was a great stay.

"Excellent accommodation and overall satisfaction!"

5
24/01/2018

Found this gem of a hotel online while looking for accommodation near Brisbane CBD, but not actually within the CBD. Great central location but not noisy or busy. Great service of staff including free wifi and parking. Buffet breakfast had great options and menu was extensive. Grocery store below hotel for easy access. Modern looking hotel and nice interior. Comfortable room, bathroom, and bed. Would definitely recommend!

"Great staff, nice place to stay."

5
24/01/2018

We booked this room to see the cricket at the GABBA. Only a 15 minute walk away. There was a small issue with our room and that was handled well. The breakfast was fantastic and the room and rates were perfect for us. We would recommend Hotel Diana.

"Weekend away"

5
23/01/2018

Could not have wished for more friendly and courteous staff. The room was very clean and tidy. Was quite easy to find and very handy to the Gabba, (walking distance not too far). Have no complaints at all with the accommodation, it was terrific.

"Great last minute deal"

5
20/01/2018

Close to The Gabba, short walking distance to thw ground. All close to other ammenties, like restaurants, pubs, supermarkets and public transport. Great value for money, save on having to wait and use public transport.

"Great Location with friendly staff"

4
19/01/2018

Very clean, directly opposite Mater Hospital and close to cafes, pub and walking distance to South Bank. Very friendly staff, nice outdoor area with Fountain which is a nice place to sit and relax, because the rooms have no balcony. The only complaint we had, was the bed was too firm for us.

"Versitile location south brisbane"

3
18/01/2018

Our family chose this hotel for its central location to the gabba, south Brisbane and the city. Was value for money but disappointing desk staff. arrived late at night and asked about breakfast times. Being told incorrect times, we missed breakfast and the staff couldn't have cared less. Disappointing because we were looking forward to a breakfast after travelling for so long the nigh before.They stated they rang the room to advise of the incorrect breakfast times however there were 3 of us in the room and we didn't hear the phone ring once. Little porkies I think. Disappointing because everything else was good. Bed was comfortable, room was clean, parking was included and location was central to our needs.

HotelDianaBrisbane, Front Office Manager at Best Western Plus Hotel Diana, responded to this review
Dear eckel_09 Thank you for taking the time to review our property and your stay here at the hotel. Thank you also for the positive feedback about the hotel. I am however truly sorry that you were given the incorrect times for breakfast and also that the morning shift could not get through to you in your room to advise of the incorrect times. I trust that you were able to find some breakfast at one of the restuarants around the hotel that was suggested by the morning staff. I hope that we will see you and your family again Kindest Regards Management Hotel Diana

"Great stay"

5
16/01/2018

We had a great stay at the Best Western Diana whilst visiting family at the Mater Hospital which is just across the road. Very convenient and still only a $10 taxi ride to the Queen St Mall in central Brisbane. Plenty of food choices and convenience store within 50m.

"Great Location"

4
16/01/2018

Great location. Free parking a plus. Easy walk to Southbank. Room adequate for our needs - clean. Staff helpful. The hotel is older and appears to be undergoing some updating which will improve the rooms even more. Bathroom modern and clean.

"Nice place"

5
16/01/2018

Excellent motel. Great locations. Plenty shop close buy. Lovely breakfast range. Maybe sausages could be improved but overall excellent rooms clean and tidy, housekeeper very helpful.. Bed great close to south bank and city with easy exit both north and south

"Mater Hospital visit"

5
16/01/2018

It is an excellent place to stay when visiting the Mater Hospital. Only a few minutes walk. Everything at the motel suited our requirements and the staff were very friendly. We will stay there again if we have to visit the Mater hospital in the future.

"Exceptional customer service saves the day!"

5
09/01/2018

We stayed here for 3 night as our introduction to both Brisbane and Australia. The room was not overly large but large enough for the 3 of us to stay comfortably. The location was on the cusp of being prime, a short walk to the river. A variety of restaurants and activities within a reasonable walking distance. It was a few customer service experiences that pushed the review to the top level. Danny assisted us a few times, he was very helpful at solving a future booking issue along holding our luggage when our arrival was a couple of hours early. A special shout out to Kirsty for all of her assistance in getting my walking sandals back to me! After I left these sandals behind after check out she went above and beyond to get my sandals back to me! Appreciation overload! Thank you so much Best Western Plus Hotel Diana!

"Excellent staff"

5
08/01/2018

Wow the staff at Hotel Diana were fantastic, we needed to stay longer due to medical reasons and they went above & beyond to help us out in a very difficult time. We will be staying here again when in Brisbane.

"Very good"

4
05/01/2018

Very good hotel, we took the family suite during our stay there. It was really good, clean, well furnished and also the staff were friendly and approachable. This hotel is very close to the city which was very convenient for us.

"Southbank Stay"

4
05/01/2018

Friendly,hassle free booking at short notice.Clean and quiet with very comfy bed.Would definitely stay there again.My only complaint/disappointment was that we could not open the window for air as we are not a fan of A/C.

"Very good place to stay"

5
05/01/2018

I was suppprting a family member at the Mater hospital nearby and this was a very good place to stay for that purpose. My room was quiet, the staff were helpful and the location of course was perfect.

"Great place"

5
30/12/2017

Good value for money; very helpful Reception Manager Danny; family friendly accommodation; nice buffet breakfast; NO seperate car parking fee. This is the place we will be staying at again, whenever visiting Brisbane !

"Visit to monastery for diocesan meeting and special occasion"

5
25/12/2017

Excellent hotel staff service and the rooms we booked for our visitors were comfortable with the premises being close to the monastery our visitors were attending for a diocesan meeting and the monastery's celebration of its patron saints day.

"Best western Plaza Diana"

4
24/12/2017

Great, friendly service, great for couples, needs to work on their disabled bathroom facilities, but otherwise good. Disabled person needs help moving from toilet to shower as that is how it is setup.

"Happy customer"

5
24/12/2017

We stayed here when my daughter had spinal surgery in dec 2017. It was a very stressful time and the motel was just lovely! One less thing to worry about. Will be back and highly recommend to anyone. The family room is fantastic for only $189!

"DENIS ROCKHAMPTON Q"

5
24/12/2017

Excellent venue. I could not ask for anymore even down to staff continuing to inquire on my wifes progress in hospital following her operation. The front office staff were excellent as were the room attendants.

"Magnificent "

5
20/12/2017

Only stayed for the night but had a lovely time, very well priced and great location. Will definitely be back again. Next time will be for longer as we were only down for the big bash. Highly recommend spending the extra for spa suite

"Diana Plaza"

5
19/12/2017

overall a great stay and great value for money. Location was great with everything being in walking distance. The breakfast buffet was value for money with a little bit of everything. Having the other restaurants in walking distance gave you a choice every night for something different.

"Great place to stay while in Brisbane"

5
18/12/2017

Very relaxing, clean and comfortable stay thanks to professional staff and quality decor. Would highly recommend it as a hotel stay and as a reception venue for a wedding. We had a great stay and celebration thanks to their functions director and general staff.

"Convenient and value for money"

4
17/12/2017

Stayed a couple of times because its very convenient to Mater Hospital area. Easy walk into city. Restaurants, pubs etc close by. Outdoor parking. Buffet breakfast was ok but could be improved. Quiet rooms.

"Excellent"

5
17/12/2017

Excellent! Real experience! Great location! Helpful staff! Clean good amenities! Very quiet. All that you need for a comfortable stay. Close walk to Sourh Bank and QPAC and central transport areas. Beautiful city.

"Perfect location"

4
08/12/2017

I stayed here for work. Location was perfect next to South Bank and walking distance to the city centre. Room was spotless. Neat tidy. Staff friendly and efficient. Breakfast was included and okay basic.

"Convenient location, simple room"

4
04/12/2017

Friendly helpful staff who knew the local area well. Elevator was bumpy and slow, carpets are a little dated but the room itself was nice with a huge shower and comfortable bed. The location was convenient to everywhere but the parking wasn't secure, we only realised after our stay that there was underground parking available. One of the lights in our room kept sparking so kept it off

"Great location and brilliant staff"

5
04/12/2017

The hotel is a 30 minute walk to the city centre, perfect for us to walk off all the delicious food on offer! Rooms are clean, comfortable, spacious and well maintained. All staff are friendly and helpful but special shout out to Danny, reception manager. He is very knowledgeable and helpful. He gave us a huge about of local knowledge. Danny is an asset to the company. Thank you all for a great stay.

"Excellent hotel - good value, immaculate with friendly staff"

5
01/12/2017

Its a pleasure to find a good value hotel that ticks all the required boxes. It is close to a wide selection of eateries and close to all public transport. The staff have helped on printing and scanning and have always gone the extra mile. Will definitely stay again.

"Great value"

4
01/12/2017

Very clean, friendly staff and great location. Carparking was located close to motel. Short walk to plently of places to eat at and southbank. Motel was quiet and had a nice seating area near reception where you can sit and unwind

"Overall disappointing"

3
30/11/2017

Small room. No secure parking. No pool? Nowhere to put anything in the bathroom. Immaculately clean. Close to the Mater Hospital. Staff helpful and lovely. Scary lift. Impossible to find the back door.

HotelDianaBrisbane, Manager at Best Western Plus Hotel Diana, responded to this review
Dear Moobaby5, The front office team would like to thank you for your kind words. It's great to hear you found the hotel immaculate. We have a number of different room types and sizes, we hope you choose to stay with us again and offer you a larger room. The hotel has free open air parking and secure underground parking for $9 per day. I apologise if this wasn't explained to you. Streets Beach, Australia's only man made inner-city beach with huge lagoon pool and Aquativity Water Park, are both only a 10 minute walk from us located in South Bank. We sincerely thank you for taking the time to review us.

"Great loacation."

5
28/11/2017

We booked a room with a small kitchen and 4 beds. It was sufficient for our needs. Very modern & clean. The location is very good being close to a few major hospitals. Onsite car parking was available although it wasn't undercover parking.

"A good stay in a good locational"

5
23/11/2017

We had a good stay, with a comfortable and spacious room with good facilities, and in a good location near the city centre and easy walking distance to the Gabba. The public areas on the ground floor are a good place to relax.

"very good"

4
22/11/2017

Very good service,good communication,good advice.i would appreciate option to have open windows,which i found was not possible.otherwise have no another issue with my sleep overnight in your Best western plus hotel diana and looking forward to book in again,when opportunity arrives.

"Overnight stay"

4
21/11/2017

Extremely satisfied with the comfortable quality accommodation in a central location at a very competitive price. Very friendly staff the lovely lady at the front desk represented the hotel well. Would stay again. ????

"A hidden treasure"

5
21/11/2017

A beautiful hotel situated among a busy area yet when ur in the room there was no road noise whatsoever. So peaceful and quiet. A great getaway for mum who just needs a little break from time to time to recharge batteries.

"Fantastic service"

5
14/11/2017

I had to stay in brisbane for a week with my 11yr old son for medical reasons. They staff where fantastic and very helpful. They made sure we had everting we needed and it is only a short walk to south bank..

"Recommended"

5
13/11/2017

We had an enjoyable stay. Good service and location. We were made very welcome. It is certainly a place were we would stay again. The staff did everything expected of them even organizing for our room to be available early (10a.m.) for us to dress for our function which was at 12 noon. This was much appreciated after travelling earlier

"Nice and friendly"

4
13/11/2017

The rooms were spotless,and quiet, and the bed was comfortable. The staff friendly and very helpful. The breakfast was good value for money. I would happily recommend this hotel to family and friends as some where to stay in Brisbane.

"good location, nice staff, clean rooms"

4
11/11/2017

The location is very good - just a short walk to the city and south bank. The rooms are very clean and the staff is very friendly. But don't take the breakfast - the buffet was dirty, old food, dirty tables and and and...

"Our Stay Near The South Bank"

4
08/11/2017

Extremely helpful and friendly staff, couldn't do enough for us. We were greeted as soon as we arrived in a welcoming and friendly way. We were given information about what was close by and how to get there. The room was clean and all we needed for our stay. Breakfast was good, plenty of food to choose from. Would come back again.

"pleasant stay"

5
08/11/2017

pleasant stay. good easy access to lifts and room. close to good food, atm, bottleshop and general store. breakfast very good. helpful , pleasant staff. hard walk to Mater Hosp for disabled person but easy access to taxi and short ride. very quiet. Roll in shower the best.

"Lovely room"

4
07/11/2017

Staff very friendly and helpful, clean comfortable rooms nice atmosphere. Food was great, I would recommend staying again and recommend to my friends and family. Close to city and close to Mater hospital.

"Good spot"

5
07/11/2017

Good location with shopping centre and restaurants next door, close to Mater Hospital, walking distance. Very helpful staff. Good size rooms.Having come down from the country to attend hospital it was convenient to walk around to the Mater.

"Nice place to get to know the city :)"

4
07/11/2017

Really nice hotel located close to the south bank area. Very nice rooms and importantly has a super market right next door. Had lot of help from Danny (Reception person). He was of great help. Next trip to this city , I would definitely gonna stay here only.

"night getaway"

5
30/10/2017

Highly recommend this Hotel for a city getaway, very freindly, clean and close to everything . Considering how close to the main road you cant hear the traffic , it is very quiet. The buffet breakfast is delicious with a great variety. The mini bar in the rooms are also priced well unlike most mini bars are so far overpriced where as theirs was very reasonable, with a good selection. The blackout curtains were amazing , made great for a pre night out nap :-)

"City Hotel"

5
26/10/2017

Excellent Hotel in the heart of Brisbane. Clean room with very friendly helpful staff. The staff had a great local knowledge which was perfect for the limited time we stayed in Brisbane. If we ever return to Australia we would definitely stay again.

"Recommended"

4
21/10/2017

Good room with comfortable beds, great location with lots of restaurants and bars nearby. An interesting area of Brisbane, not far from the city centre. Busy hotel at times of major sporting events at the nearby Gabba. Overall, great for a city stay and good value.

"A great place to stay in Brisbane"

5
21/10/2017

We find ourselves returning to Diana Plaza again and again. It is an easy walk to South Bank has 2 takeaway shops, IGA, bottle shop and wood fired pizzas right next door. The rooms are in great condition and the staff are always helpful.

"Awesome service and accomodation"

4
21/10/2017

Stayed here again after being here in June. Was a great choice again as all staff have been great. Buffet breakfast has been great, with ample variety. Would recommend staying here to anybody who asked. Central location with only 5 min walk to Lady Cilento

"Pleasant stay"

4
17/10/2017

A good place to stay. Clean and tidy with courteous and attentive staff. Handy to Hospitals and South Bank. Easy access for cars with secure under cover parking included in price and a variety of Restaurants in adjoining buildings.

"Enjoyable stay"

4
16/10/2017

We often stayed at the Diana Plaza but stopped after it became a little run down. We needed to stay in this area so gave it another go. We were pleasantly surprised as the Hotel has been refurbished and is a huge improvement. We booked the Executive Queen Studio for 2 nights, which had a lounge area, kitchenette & space. Found the Saturday night rate a little pricey compared to other Hotels in the CBD but the Sunday night rate was good. Check in was very slow as 4 groups were checking in at the same time but the girl on the desk handled it well. Maybe a second person on the desk during peak times would help. The car park was full so we had to park elsewhere till a spot became available. Being able to access the Gym & Korean Spa as a guest of the Hotel is a real plus & bonus. Never got my complimentary paper I ordered for both days but had an enjoyable stay. Would definitely stay here again.

"best western hotel Diana - Woolloongabba qld"

5
16/10/2017

I thoroughly enjoyed my stay, all staff members were very happy and helpful. I especially love the coffee that was served at breakfast. My room was excellent, brand new and the bathroom was excellent especially the shower and the live in blow dryer, iron and ironing board. Great room for a stay for business. I especially like the soak toiletries range too. it was a fantastic stay.

"Good place to stay when visiting Brisbane"

4
16/10/2017

We were visiting Brisbane for a couple of days and stayed at this hotel. It is a good location to walk into the city. The free parking is a bonus. The room was comfortable but we did have a problem with the fridge not working and were having trouble logging on to the wifi, but after a call to reception Mark came to our rescue. OK, so the lifts broke down and the wifi was slow (once we managed to log on), and the buffet breakfast was nothing to write home about, but the bed was comfortable and the fridge did start working again. We enjoyed our stay, and Brisbane.

"Good place to stay"

4
15/10/2017

The star feature of this hotel has to be named Danny. Rarely do you receive such genuinely helpful advice and assistance. This man tops the list - and is up there with a young man on the desk at the Waldorf Astoria in New York when we stayed there in 2012.

"Ticked all the Boxes"

5
12/10/2017

We have used this hotel many times and will continue to do so. The rooms have just been updated and are fresh, modern, tidy and clean. The bathroom is very modern and filled with toiletries, clean towels and soap. There are coffee and tea making facilities with a choice of teas and coffee. The staff are friendly and very helpful. It is within walking distance to the Mater Hospital and has Pubs, coffee shops, restaurants and convenience stores nearby. You can walk to Southbank, the Art Gallery and Museum from there. It is also a short taxi ride to the City Mall.

"Decent enough"

3
10/10/2017

We stayed with 2 young kids for 2 nights. We found Hotel Diana to be in a great location in terms of accessing the South Bank. Friendly, helpful staff & clean room with a decent amount of appliances etc. The only disappointment was that the 2nd bed for the kids was a fold-out couch.

"Good Value"

4
10/10/2017

Hotel Diana is certainly good value, but maybe not in the best location. Very handy for the Mater Hospital but apart from that it is a bit of a walk to Southbank or the city. For locals to Brisbane it works. I have stayed there before and will stay there again. The breakfast whilst appearing great value fits the You get what you pay for tag.

"Ample free parking"

5
09/10/2017

Handy location being opposite the hospital and a short walk to Southbank. Surprisingly quiet being located on a busy road. Ample free parking and close to a small convenience store. Rooms are comfortable and clean. Well-priced for the area you are located. Would use again.

"Over night stay best Western Hotel Diana Brisbane"

5
09/10/2017

Excellent location, Room neat very clean very quiet Great service Staff Excellent Close to Restaurants & Cafes Under cover parking available Close to Hospital for Medical Appointments 3 Minute Easy Walk

"Thankyou - great place to stay"

5
04/10/2017

Highly recommended - will certainly stay there again when next in area. Very clean and in great condition. Easy parking. very polite and helpful staff. very clean and well laid out room & excellent bathroom

"Great Stay"

5
03/10/2017

When visiting Brisbane, I always stay here because it's so close to everything without being in the city. The staff have always been very friendly and helpful. the rooms are well maintained and comfortable.

"Excellent conference settings for small group."

5
02/10/2017

Loved being here for a conference. The waiter service with nibbles was good and the coffee and tea service was smartly organised.. The restaurant nearby was very well serviced and all staff did their best to be helpful. The hotel had a comfortable room and the price was not expensive..

"Fair value"

4
02/10/2017

The hotel is a little outdated and not so easy to find but it is fair value and good for short stays. Room was clean and neat. Breakfast not great but ok. Good restaurant options close to the hotel for dinner.

"Emelie"

5
02/10/2017

Helpful and nice staff, the room was clean and looked good. Close to a grocery store, which was good for us because we forgot some things that we could find nearby. easy to get in to Southbank and back.

"Great value in Brisbane"

4
27/09/2017

Comfortable, well appointed and recently upgraded rooms. Friendly, helpful staff and 24 hour desk. Very good location - walk to South Bank, Mater Hospital, The Gabba and CBD. A variety of local shops, cafes and restaurants cater to most needs. Free parking but uncovered.

"Friendly helpful staff"

4
26/09/2017

The staff were very helpful especially duty manager Danny who took great care of us. If travelling as a family I recommend staying in a family room which offer lots of space and is good value for money. The hotel is close to restaurants and the motorway with a major bus stop nearby. It's also an easy walk to southbank.

"Great location"

4
23/09/2017

Lots of great eateries within walking distance. Public transport easy to access. Ample parking free of charge. Family friendly room with great spa bath and very clean. Staff were lovely and helpful. Walking distance to Mater hospital.

"Room was untidy and I had to clean it. My daughter also hurt her toe on the bathroom floor"

3
22/09/2017

Other then the incident and uncleanliness it was a gd hotel value for the money n very friendly staff. Very comfy bed also. If I were to come for other reasons I would go back as very close to hospital

"Comfortable and quiet!"

4
21/09/2017

The room has recently been updated and was fresh and clean. The decor is pleasant and the location excellent. It has all the facilities of an inner city hotel without the noise. The free entry to the day spa is excellent value.

"Interstate guest of our church visiting for a special Saints Day Celebration"

5
17/09/2017

Our guests were very satisfied with your hotel and had nothing but praise for the friendliness of staff, cleanliness and tidiness of the rooms and the breakfasts and we are sure to place all our future guests with you as we have been doing for the past several years.

"Not value for money"

2
16/09/2017

Many better places for the same cost. They try to charge for all "extras" which arguably in other hotels wouldn't incur a charge. If I wanted to stay somewhere without housekeeping I would've booked an airbnb stay. The front of house staff though nice are ineffective and mostly unhelpful, bar the manager. Very dissapointing stay.

"Friendly Staff, Clean rooms, Close to Hospital and Specialists "

5
15/09/2017

We have stayed here a number of times - Danny and the staff are friendly and accomodating- they do they best to check you in early or late check out ( if room is available and sometimes for a small fee) Danny actually recognised us from previous visits and took the time to ask about my progress etc which was nice. They only provide a buffet breakfast - which is more than plentiful and lunches and dinner can be found close by in the shopping complex. This hotel is close to the hospitals and specialists - unfortunately our reason for visiting :( and the hotel staff are happy to assist with your specific needs when asked. We will be returning in December/January.

"Best in Brisbane"

5
15/09/2017

Best value for money hotel in Brisbane.Staff are more than helpful special shout out to Danny the most professional man I have ever met.We have stayed approx 10 times and always can't wait to go back they have become part of our family.Buffet breakfast every morning is the best value for money I have ever had in any hotel I have stayed at.

"Well kept secret in BrisVegas"

5
14/09/2017

This hotel is pretty close to ideal for us - not posh but well presented. It was a reasonable cost, had free parking, free wifi and a flat screen TV. We were down from the country for business and catch some sessions at the Writer's Festival. Although the hotel is four minutes by car to South Bank's hub of bars, theatres and attractions, it is in a quirky Gabba neighbourhood that has some interesting eateries. I noticed a young Bohemian crowd probably because the University of Queensland is across the road.The Hotel is also super close to the Mater Hospital but I never heard any noise - we slept really well. Beer galore and steaks are available at the Brisbane Brewhouse on the corner and, further on, there is a cute little French place that we hope to try next time. Buses are easily available to go Southbank and the City. The area sports a late night café, a basic Thai restaurant, an interesting looking gourmet pizza place and a Gym (probably to work off the pizza!). If you are looking for crazy, fun entertainment and have courage, go to Ben's Chinese and Vietnamese Restaurant on a Karaoke night (Saturday?). It's across from the Hotel and up the stairs. Hotel Diana has a breakfast buffet at a very reasonable cost. It does not do night / lunch meals but with all the restaurants in the area, it was not an issue. There is a convenience store a stone's throw away and a Bottle shop - heaven, right? The other things we loved about this place: it was super clean in the room and bathroom. The modern décor is edgy and great. The room had a mini bar fridge for those late night munchies plus jug with tea and coffee supplies (and biscuits!). The best thing of all was a Manager called Danny who remembered us and called us by name. We weren't a booking number - where do you get this attention to detail now days?! Danny was professional, kind and patient (especially when my husband drove off with my bag!) - it is wonderful to experience great staff. We look forward returning.

"Excellent for visiting the Lady Cilento childrens hospital."

5
14/09/2017

This hotel was perfect for visiting my granddaughter who was in the Lady Cilento childrens hospital just a short walk away with great eating places close by. It was a good choice and the room clean and tidy.

"Excellent place to stay and handy location"

5
14/09/2017

Stayed here while receiving treatment at the Mater hospital. Very friendly staff and helpful. Room was clean and comfortable. Highly recommend this place as it close to the mater and the shops near by offer excellent value and variety.

"Brisbane stay"

5
12/09/2017

Recently enjoyed a stay in Brisbane and stayed at Best Westetn's Hotel Diana. It was a very pleasant stay and I will certainly, and a great place. I will certainly stay there again. Happy to recommend it

"Best Western Diana"

4
12/09/2017

Great centrally located hotel within walking distance to Southbank, Museums and GOMA and close to the city. Plenty of cafe's restaurants and convenience shops nearby. Comfy beds with nice linen and quiet too, no outside noise when sleeping.

"Quick trip close to Hospitals"

4
08/09/2017

From the time we arrived at Best Western Plus Hotel Diana, the staff were very helpful and pleasant. The room was comfortable and very clean and the Hotel is located within a short walking distance to shops,restaurants parks and entertainment making it possible to leave the car in the free of road carpark for the duration of your stay. We enjoyed visiting the museum and art gallery and even walked over to the CBD and visited the beautiful botanic gardens.

"Homely"

4
07/09/2017

We love the Diana!! Will definitely be back!! Close to shops, hospitals, ferries, Southbank and City. Staff are friendly and rooms are cosy, clean and modern. Baggage storage and a good restaurant. Cute little outside courtyard with tables and a fountain!

"Convenience"

5
07/09/2017

Good location. Easy access to public transport, cafes etc. Helpful staff, clean room, spacious enough to be able to move around comfortably. Comfortable bed. Good internet access. Will use this facility.

"For a family of 4 the appartment room was great, with a terrace as well."

5
04/09/2017

Good value for money. The roof terrace is practical for smokers. The town centre is easily in walking distance. A cab to the airport cost 70-00 $AUS so not too far. I always use Best Westerns when possible / available and have never been disappointed. Wasn't this time.

"Excellent hotel."

4
31/08/2017

Very close to the Brisbane CBD, Mater Hospital and Parklands however it was very quiet considering prximity to the city. I would happily recommend this hotel for its ervice, friendliness of staff and general atmosphere

"Fantastic location, close to South Bank"

3
31/08/2017

A lovely hotel, great location & only a short walk from South Bank. Room was spacious, with a big flatscreen tv, reading lights and desk so I could use my lap top. Bathroom was clean, shower head was one of those rainwater shower heads, not enough pressure but did the job. Bed was rather uncomfortable, too hard and moved around, while the pillows were much too soft. Hotel is great for a 1 night stay if passing through or if staying on business. Very close to a bakery, fish n chip takeaway, Chinese restaurant, Thai, awesome pizza/kebab shop, minimart and bottle shop. Very friendly staff and great onsite parking.

"Perfect"

5
27/08/2017

Absolutely loved it here. Great locale, staff and price. The room was perfect, very luxurious. Definitely plan on staying again... And for much longer. One night just isn't long enough. Oh, and if possible get a room with a spa!

"Great position and room"

5
27/08/2017

Never experienced such lovely helpful staff. We felt very well looked after from check in to check out. The only thing that staff had overseen was there was leftover food and drinks in the fridge from the previous people.

"Jeff Antonio"

5
27/08/2017

My wife had surgery and she had to stay overnight in the Mater Private Hospital. The convenience of staying at the Hotel made it easy for hospital visits. The room was perfect and I slept very well in the comfortable bed.

"well done"

5
24/08/2017

Great position, great staff, We were welcomed and were quickly assigned our room. Room is excellent and pleasantly furnished. The car park is available and for a change it is complimentary which is rare this close to the city

"Comfortable Clean Rooms"

4
22/08/2017

This is a great place to stay. The rooms are lovely and the bed and pillows are really comfortable. A slight disappointment though, they advertise on their site that they have room service which is what we wanted. They only have room service for breakfast not dinner. There are a few restaurants around outside that will deliver. The Brewhouse Hotel on the corner is a great place to have dinner if you are looking for a decent meal.

"BWPHD"

4
21/08/2017

Hotel was in a good location. Room was clean and spacious. All of the staff i encountered were friendly and were very helpful. I would stay here again if in Brisbane. It is located close to the Gabba and Southbank and walking distance to the city.

"Overnight stay"

5
21/08/2017

We have stayed here many times over the years and liked the fact that the hotel had been renovated I booked after they joined best western group and was disappointed that the room rates had gone up heaps. The rates are back now to where they were before and the breakfast buffet is great value and the food has improved heaps.

"Excellent! Definitely will be back"

5
21/08/2017

Kind and helpful staff/customer service. Very inexpensive for the great quality of the 2 apartment rooms for 8 people, and situated around our events we attended, highly recommended! And will definitely come back next time

"Excellent location for conferences"

5
16/08/2017

I have recently finished organising a conference at the Diana Plaza best western hotel, the staff were very efficient and friendly, the conference facilities and room accommodation were great, I would highly recommend this hotel.

"Will stay again."

5
16/08/2017

Been here before will stay here again. Wonderful and peaceful. Nice Homely feel. Nice and clean. Buffet breakfast was yummy fruit fresh and chilled. Beds are wonderful not too hard or soft. All staff were wonderful. Very friendly and helpful.

"Lovely stay"

5
15/08/2017

Room was great and the staff were excellent but breakfast service was disappointing......too slow, received our coffees after we had finished eating. Need to have more staff rostered on. Will however, recommend this hotel as it was definitely value for money.

"Great Place to Stay"

5
15/08/2017

The staff were great, very friendly and helpful. The rooms were clean and neatly furnished. A very convenient location especially if you are visiting the hospitals. Everything is close to this motel, making it a family place to stay.

"Good location and comfortable room."

4
15/08/2017

The hotel does not have a restaurant on site for dinner but there are many choices within a 50-100 metre walk. I was not offered the free drink voucher that I normally receive through booking.com and when I asked if I could purchase a drink from the bar I was told the staff could not find the key so the bar was closed. Overall a comfortable stay and I will return.

"Great hotel in a handy location"

5
09/08/2017

Great hotel. Staff were helpful. Rooms were modern and spacious. Handy location within easy walking distance to the beautiful Southbank part of Brisbane. Southbank had everything, free public pools, cafes, restaurants, bars, great playgrounds, ferry ports for the free ferry service, large ferris wheel and an easy walk across a bridge to the beautiful Botanical Gardens. Directly next door is a supermarket, bottle shop, gym and several restaurants.The hotel doesn't have a pool but there a couple of free public pools in Southbank. Our 1st visit to Brisbane pre-cruise, I was quite impressed with the city, particularly Southbank.

"Best location for business or pleasure"

5
08/08/2017

Across the street from the Matar Hospital in vey close walking distance to SthBank and city it's a great location. Confortable room and best feature of the hotel is the Korean style Bathouse , great to relax and unwind or be pampered with treatments that are excellent value for money

"Hotel Diana stay here if visiting Mater Hospital"

5
08/08/2017

If you are having to visit the Mater Hospital this is a comfortable quiet place to stay. Places to eat and public transport also not far away. Also walking distance to Southbank and the new Woolworths store. Not the cheapest place around but restful if you are going through a stressful time with hospital treatment.

"Bad night"

2
08/08/2017

Me my partner and 3 year old stayed one night and we all ended up vomiting next day the air con was on and it was dirty the bath spa was dirty and the cup I used for coffee I had to wash I'm sorry but will not be returning...

"Hotel Diana"

5
06/08/2017

Excellent service and clean and comfortable rooms in good condition . The location is handy to the Mater Hospital , Mater bus station and some excellent food restaurants , bottle shop and handy mart .

"Great all round hotel for great value"

4
02/08/2017

Great experience here. Clean rooms, beds are good, My room was facing the car park so very peaceful, friendly and helpful staff, all amenities and rooms well equipped, decent buffet breakfast. Not far from south bank either, about a 10 minute walk. I'd stay again. Great value for money.

"Great service"

5
26/07/2017

From the moment I arrived the front of house person-Danny-took my bags from the cab to the front desk. He is an amazing person to have as front of house. He remembers your name and what type of conference you are there for. The breakfast service was excellent, as was the complete service--great place to stay for any event.

"Great Refurb"

5
23/07/2017

Well done Diana Plaza, great refurb, the rooms are modern, comfortable and well decorated. Being able to open the window a little makes a huge difference for sleeping comfort. Been staying at this property for 7 years and it gets better each visit. Danny is a very helpful & kind manager, keep him!

"Positive working weekend"

4
23/07/2017

Easy hotel for small community business group meeting. Staff very easy to work with. Planning on returning yearly . Highly recommend for mid range comfort and service. Cannot fault the staff for pleasant and warm manner .

"Great value"

5
23/07/2017

Good location, with modern rooms and facilities at an affordable price. Access to the bathhouse and the gym were a bonus. The breakfast was simple but nice. Free parking and quick access to the city. The adjacent Chinese restaurant was excellent value for money.

"Great place"

4
23/07/2017

Great place to stay, clean rooms, convenient location and great staff. Highly recommend to anyone needing to stay close to hospital or southbank. Everything in walking distance including trains and restaurants.

"Good hotel in good location at reasonable rate"

4
19/07/2017

All good, just foggy bathroom because of inefficient extractor. Good size room, clean, good beds, good shower, good beds, and what is most important: Very quiet, good insulation! Staff were freindly and helpful.

"Very good, very friendly."

5
19/07/2017

Couldn't fault them. We also forgot something in the room when we checked out, rang them, they rang back staight away after finding it and then we were able to go straight back and pick it up. Front counter staff were great.

"The front desk service is good"

3
17/07/2017

The front desk provide a good service and hospitality in any question we had. When we want to borrow the AC adapter but all are rented out, the front desk manager try to find alternative way for us to accommodate our usage, finally we have a AC to USB adapter to charge.

"Brisbane stay and stopover"

5
16/07/2017

Very happy in all aspects or our stay. The staff where friendly helpfull and always at front desk.The rooms where clean and quiet.The gym was close and well equiped. The hotel is close to the city and sporting venues. Most imoortantly quiet wih great bedding slept peacefully. Will stay again. Brue :-)

"Great place to stay, friendly and clean"

5
16/07/2017

Perfect if you are costing someone at the mater hospital, great location close to Brisbane cbd. Clean and staff very friendly and helpful. Buffet breakfast is a must at $14 odd dollars great value. Only a small uber or taxi ride into cbd of Brisbane or a 30 minute walk through botanical gardens

"Good value 3 1/2 star hotel"

4
09/07/2017

Very well located for Mater and Lady Cilento Children's Hospitals. Restaurant precinct short drive. Car parking included in the tariff. Hotel refurbished last year. Korean bathhouse located in the Hotel basement.

"Ticks all the boxes"

5
07/07/2017

Clean comfy room. Plenty on site parking. Location was good for walks to the river and parkland. Pub cafes and supermarket next door. Great staff and an excellent value buffet breakfast. Would not hesitate to book again.

"Sanctuary hideout"

5
07/07/2017

The service provided as soon as we walked in the door was wonderful. The room was clean and comfortable. The location was exceptional with a host of cafe venues readily available for all tastes. Public Transport is very close if required. We have no hesitation staying at this Hotel again.

"The family room was great but a couple of staff spoiled the experience"

4
07/07/2017

We arrived at 2am with two tired kids in tow and the check-in was brisk. The room was spacious - 1 queen bed and 2 twin bed for the kids. There was a kitchenette with a refrigerator that was really useful during our stay along with a dining table and a living room area. The parking lot is just behind the hotel if you have a car; they will give you a parking pass so you can park there. The shower pressure was very powerful. Everything generally seemed clean. We encountered 4 really professional and courteous front desk staff who were helpful when we asked questions. The free wifi only allowed 1GB for the entire stay. If you want more, you have to pay. 1GB is barely enough to read the news on the net and to check emails. Southbank was an easy and safe 12-min walk with our kids where you have a solid choice of restaurants to choose from. If you can, try and be there on Fridays and Saturdays because there is a local market where you can stroll around. There is also a great playground there. The public bathrooms, from our experience, have been clean. The last day was unpleasant for two reasons - (1) we asked a front desk staff if she can enter our Best Western number in to collect the points and she just didn't bother to help us out citing that we had to do it during our booking, which is not the case with all the other Best Western hotels we have stayed in; (2) There is a parking attendee who kept pressing us on whether we are Best Western hotel guests. We walked across the small parking lot and he managed to keep hounding us three times. These unfortunate experiences left a bad taste in our mouth, but it didn't overshadow the professional staff experiences we've had.

"Great stay!"

5
07/07/2017

Stayed for 2 nights combining hospital appointment and leisure. Excellent location, a couple of hundred metres to the Mater and bus stop, a short stroll to Southbank Parklands. Staff were friendly, welcoming and professional. We stayed in the family suite with spa which was great for our needs, had all you could want for a longer stay too with an open plan kitchenette/dining/ lounge area which also had the 2 single beds. The free wifi connection was very poor however we didn't mention this to staff as it wasn't of huge importance to us. Overall we loved it and will definitely be booking again when we need to stay in Brisbane.

"great value for money"

4
06/07/2017

We have stayed at the Hotel Diana many times over the last year due to being close to the Mater Private hospital for my husband. They are always accommodating and helpful. Rooms are clean and spacious. The breakfast buffet is good value for money. would recommend this hotel highly.

"Good find"

4
06/07/2017

It's a walk from the South Bank station, but not too challenging. Ideally placed next to shops and a pub, friendly staff and a bargain buffet breakfast. We're likely to come on back here, which is a relief since we've had trouble finding a place we like in Brisbane.

"fantastic stay"

5
06/07/2017

Excellent all round. Servuce from Danny at front counter outstanding very welcoming and accommodating. Close to facilities. Excellent food options and easy to get to southbank. Wouldnt hesitate to book there again.

"AMAZING!!"

5
06/07/2017

We loved our stay. Thank you!! It was an amazing way to spend some quality time with a close friend before she head off overseas the next day. The complimentary Day Spa experience was amazing and we really enjoyed ourselves. Would highly recommend this hotel.

"Convenient and friendly"

4
06/07/2017

Friendly staff who go above and beyond. Convenient for access to mater private and Southbank. GreAt choice of restaurants and eating options around. Room small but met our needs just fine. Shower was awesome.

"Pleasurable Experience - Best Western Plus Hotel Diana"

4
28/06/2017

I stay at this accommodation every six weeks and have done so for the past 3 years. The hotel has been recently renovated, so has a fresh clean feel about it, the staff are friendly and the located of the hotel is great, my only reservation is the buffet breakfast which I found to lack variety and fairly basic for the price.

"Great hotel"

5
27/06/2017

Modern decor and good sized rooms. The use of the gym for free was great. The free parking also was great. It is walking distance to Southbank and the pedestrian bridge into the city. I'd stay here again for sure.

"Comfortable and friendly a"

5
27/06/2017

Easy parking, good location, friendly staff. I would be happy to recommend a stay. The spa bath in the room was a welcome relief after a long day of travelling. The dining room has a beautiful setting for breakfast in the morning.

"Fantastic Hotel"

5
27/06/2017

Excellent good quality hotel with spa and sauna, parking and internet free options. Close to Southbank, Brisbane, Casino and City. Very comfortable bed and clean room. I have enjoyed the spa so much. I had a enjoyable night, and will definitely return.

"Dowdy dowager now a princess again!"

5
23/06/2017

The dowdy old Diana has been refurbished and is now a lovely, comfortable, value-for-money place to stay if you are going to Southbank, the art galleries, museum . . . . or the Boggo Rd Jail Ghost tours!

"Towno Visit"

5
20/06/2017

For a limited duration city stay it had it all. Established property which has had an excellent refurbishment, particularly the bathroom. Well placed with public transport, with a short stroll to the Southbank precinct. Quite handy to the Mater hospital.

"Excellent location to stay"

5
18/06/2017

This Hotel was lovely to stay at, the staff were friendly, the foyer was welcoming and the parking great. It was also very close to all amenities in Brisbane, Southbank, City Centre, eating places and we loved that it was easy to drive to.

"Exceptional"

5
17/06/2017

A very happy atmosphere here to end to our very special day. Our overnight stay was perfect and a pity we could only stay for the one night. Diana was recommended by relatives who are "locals". Our venues were very easily reached. We will return on our next trip to Brisbane.

"Excellent location"

4
17/06/2017

I have been accommodated at this Hotel on several previous occasions and would be happy to stay at this Hotel again. Easy parking, great location and very friendly. Room was clean, tidy and well furnished.

"excellent place to land in Brisbane....great location."

5
17/06/2017

Ticks all the boxes for an easy and restful night. Clean and tastefully furnished. Quiet. Excellent attention from the front desk. We would certainly return to this hotel when visiting Brisbane. Excellent food nearby.

"Rest and Relaxation"

5
13/06/2017

My recent visit to Brisbane was the most pleasurable in years. Great service... The staff gave it a professional and personal touch which makes a world of difference. Day spa is wonderful, rooms, car parking and gardens clean and tidy. Thank you, I'll be booking with Hotel Diana from here on in.

"Great Hotel with nice location"

4
13/06/2017

we only stay 1 night in this hotel before we continue our trip to Coolangatta from Sunshine Coast. It seems this is a newly renovated hotel and the interiors are look modern, clean and comfortable. Downside for this hotel was the breakfast. Nothing Special..

"Awesome service"

5
06/06/2017

Stayed for 2 nights for my special needs daughters medical appointments. Staff were fantastic, rooms were clean and comfortable. Definitely recommend. We would happily stay again as convenient to shops, take away and hospitals.

"Do not recommend! "

1
04/06/2017

Do not recommend! Bathroom wasn't clean at all when we arrived, only half a roll of toilet paper in bathroom. Lights flickering, turning on and off every few minutes. Looked nothing like the photos, and a view of the car park. Definitely will not be returning!

, General Manager at Best Western Plus Hotel Diana, responded to this review
Dear Faith, Thank you for taking the time to review the hotel. I sincerely apologise the room didn't meet your expectations. If you had let us know during your stay, we gladly would have changed rooms and attended to the flickering light and half roll of toilet paper. Once again, sincere apologies.

"Great hotel to stay at"

5
28/05/2017

Great hotel in such a prime position being close to hospital, bus station, Southbank and the city. Small shopping centre next door with a couple of eateries, bakery and mini mart. Buffet breakfast was typical of a hotel buffet. Nothing special. Room was clean and modern. The reception staff were very helpful and approachable. We will be back.

"Perfect"

5
17/05/2017

Location is right near the hospitals. It's an easy 15 minute walk to the Exhibition Centre and Southbank restaurants. The room was spotless, the bathroom was brand new. Staff were very helpful and friendly. Downstairs next door are convenience stores and restaurants. I stayed for two nights and it was perfect.

"Brilliant location"

4
16/05/2017

Excellent hotel, brilliantly located. Bed very comfortable, large room with table and chairs. Bathroom was wonderful Large walk in shower with rainfall head. Didn't try out the breakfast as we found a couple of place we liked nearby. Right next to a little complex with a supermarket, bottle shop and many food options Not a far walk to southbank and stumbling distance from the brewhouse. Excellent service from all the front desk staff, all very polite but not intruding. HEAVEN!

"Impromptu business trip"

5
10/05/2017

Stayed here for 5 nights few weeks ago, the room look exactly as advertise. Pros- 1- free parking, we rented a car and its pretty convenience for us even the car park wasn't cover (not a problem) 2- kinda wonder most of reviews here said wifi connection were slow, but during our stay, we didn't have any issue with wifi and the connection was stable. 3- clean room, clean bathroom, firm bed (which is our personal preference) 4- great access to the 24 hours gym though its not under hotel building (its at next door plaza) - but a bit awkward that we need to fetch the access card from receptionist whenever we want to use the gym. 5- minibar price especially can drinks is reasonable (refer to the photos) and the tea & coffee complimentary are well supplied. Cons- 1- more to minor things i would said, best western diana itself are lovely. However i wish they would provide hotel room slipper (disposable one) as they advertise themselves 4 and half stars - most of hotel we went on business trip came with it 2- the fridge are rather old and always hot on the outer part of it and it also didn't get cold enough 3- wee bit of walk to southbank, which for us not a big matter. Definitely will stay again on next business trip.

"Excellent Value Good Location"

4
09/05/2017

Nice clean hotel, friendly and helpful staff, very handy to the Mater and Children's hospitals, Southbank and The Gabba. NIce buffet breakfast Sunday morning for only$14.50 was a nice touch too. Free wi-fi although we didn't have time to use it so cannot comment on it's speed, but seemed easy enough to connect. The pub almost next door was a good family location with typical pub food and a range of craft beers and cocktails.

"Hospital stay"

5
02/05/2017

I recently stayed a few nights at the Diana due to family in the hospital. The staff were wonderful and very helpful and friendly. Not matter the time of day or night. The room was well equipped with all the amenities needed including a kitchenette which is great when you have little ones. Only thing is housekeeping never restocked the mini she and on one occasion didn't service the room. When Thai was mentioned to front office they were very helpful about it. Would stay again for sure.

"Nice, quite very friendly staff."

4
30/04/2017

The great quality of customer service makes this place feel cosy right from the door step and is a big plus. I have stayed at this hotel many time and over the past year or so it has undergone major renovations in all areas and is like new. There is plenty of onsite parking, free WiFi (a little slow) and good buffet breakfast. The rooms are quite, clean, neat, tidy and quite spacious. Not too far from Brisbane CBD and there are quite a few eateries around the hotel. We have used the seminar room facilities, which have been very good and the hotel can organise catering for the events, which is very handy. My only critique for this hotel is that they really need to get the internet speed sorted as it is only really good for checking email and is very slow with everything else. Overall a big thumbs up.

DianaPlaza, Manager at Best Western Plus Hotel Diana, responded to this review
Thank you for your kind words and for being a loyal guest, we greatly appreciate it. It's always wonderful to hear the staff deliver great customer service and the hotel and function facilities meet your expectations. We look forward to seeing you again very soon. Once again thank you for choosing to stay with Best Western Plus Hotel Diana.

"Use Gloves!"

4
29/04/2017

We arrived early evening, receptionist was very pleasant, directed me to where the car park was - lots of cars, not many parks, but it's "OK to park in the shopping centre park if you display you motel voucher, they won't tow you away". Nervous start, found a park in the motel area. Up to the room, a bit small but well appointed, the cleaners had done well. The bed was firmer than I like, but comfortable none the less. Bathroom, great. Shower - magic, great pressure, no temperature changes, really good. Have a special on a buffet breakfast at the moment. Pretty typical offering, the coffee is very weak, ho hum, until........out comes the lady to top the breads up. Bit of an ear scratch, bare hands into he bread bag, pop some fresh bread on the pile, wipe hands on dress, do another loaf. It's not that hard folks, wear a glove when handling food. If you need to scratch, use the spare hand! Stayed 3 nights, only had breakfast once.

DianaPlaza, Manager at Best Western Plus Hotel Diana, responded to this review
Thank you for choosing to stay with Best Western Plus Hotel Diana and taking the time to review us. Please accept my sincerest apologies regarding breakfast, this has now been addressed with F&B. I'm glad the rest of your stay meet with satisfaction. We hope to see you again.

"Ok hotel"

3
17/04/2017

Choosed this hotel due to the close proximity to The Gabba. At check-in, staff seemed a bit bored with what they were doing and did not give a welcoming impression at all and did not give any information about the hotel what so ever. Room was nice and well equiped and the bed was very nice but noice from the corridore was loud and disturbing.

"Just right!"

5
15/04/2017

I stayed at the Diana on business, the hotel was excellent, from the welcoming staff in reception, too the comfortable beds, great food and central location. My only moan was that I was flying back to the uk over Sunday night and needed to sleep, the hotel decided to do a fire test for 4 hours...on and off. So I had no sleep... And when you have to stay awake to look after a patient on the flight, it's vital. Other than that..a great stay and very recommended.

"Excellent hotel."

4
10/04/2017

Stayed a couple of days here and enjoyed it. Located near lots of interesting places to eat and on bus lines for transit. Plus within walking distance of the river. Clean rooms. Efficient. Reasonable Continental breakfast.

"Great Hotel - Happy with everything"

5
09/04/2017

Staff are friendly and helpful. Rooms are modern and well maintained. What you see in the photos is what your room is like. Breakfast is good value. Parking is easily accessible. Location is a 15 minute walk from South Bank 30 minute walk from the city. We will stay here on our next trip to Brisbane.

"Perfect business stay"

5
05/04/2017

I enjoyed the comfort of the room, access to buffet breakfast in the mornings, shops and restaurants close by for convenience and I took advantage of the day spa and had a massage. This was the best place I have stayed over my last 3 business trips in 2017.

"Nice Room Everything Else Average"

3
04/04/2017

Nice modern room as reviewed by many, but other things really let the hotel down. Got a room facing the front of the hotel/street (despite requesting a north side room facing the rear). The windows are not acoustically sealed and the noise from passing traffic, people in the car park and the adjacent karaoke bar was quite loud. We requested (and got) a north side room for the second night that was significantly quieter. Warning: the hotel is adjacent to a music school. We were awoken at 8:30 on a Sunday morning by a practising rock band. Not the fault of the hotel, but obviously a location problem. We looked at the breakfast buffet and the food was very ordinary, so we ate elsewhere. $14 is false economy when the food is not that great. Spend a bit more and eat at one of the many good cafes in nearby Southbank. The cafe at GOMA does a killer French Toast! Reception was often unattended. We rang from the room once and it simply rang out. Another time we walked in and there was a "Back in 5 mins" sign. Based on the room and rate, it would be 4 stars, but everything else dragged it down to 3.

"Great place to stay"

5
03/04/2017

Great service, nice rooms and reasonable tariffs. Have stayed many times at this hotel and always go back. Good location as well. Very clean, quiet and well insulated. Parking out the back and not a rigmarole to park there. - really good all in all

"the upgrades are good"

4
27/11/2016

Have stayed many times over several years glad to see the upgrades, still wish they had removed the baths as the bathrooms are small, rooms are good, handy to hospitals, bus link , walking to southbank, though I still found that outside businesses patrons can be very noisy so some nights hard to get to sleep, would suggest when booking to ask for quite room. Parking can sometimes be a problem but see reception and they can arrange for you to use the Undegroung parking Overall ok

sbm1, Guest Relations Manager at Best Western Plus Hotel Diana, responded to this review
Dear kate g, It's great to learn that you are a regular and like our fantastic major upgrade. We only have a small number of rooms with baths now so do ask us not to allocate one of these next time and we'll put you in a room with our great new rain showers. See you soon I hope. Regards, Courttney Manager

"My Review"

5
24/11/2016

Very good service. needs a give a little more info out as to the charges. The rooms are very cleen. Tv's good working order, plenty of channels to watch. Bathroom are in imaculent. Everything i needed was close at hand.

sbm1, Guest Relations Manager at Best Western Plus Hotel Diana, responded to this review
Dear glennmnn, Sounds like you enjoyed your stay. Great. We hope to be able to welcome you back in the future. Regards, Courttney Manager

"A Hidden Gem on the Southside"

5
24/11/2016

The whole daunting experience of accommodation in the city area was streamlined and the extra service from staff was much appreciated e.g leaving luggage while in hospital & arranging taxis. The bathroom facilities for wheelchair access were first class. Value for money was excellent for city.

sbm1, Guest Relations Manager at Best Western Plus Hotel Diana, responded to this review
Dear patriciag1362YO, Thank you for those lovely comments, especially about the good service for our cheerful team. Regards, Courttney Manager

"Close to hospital"

5
23/11/2016

We stayed at the hotel Diana as it was close to the mater hospital and had a disability room. The room was good and was easy to use the wheelchair. The staff were very helpful and made our stay enjoyable. We have hospital visits regularly and as my brother lives out of town we will look at staying at the Diana again.

sbm1, General Manager at Best Western Plus Hotel Diana, responded to this review
Dear joannecP3040AP, Many of our guests have business at the Mater Hospital nearby and I am glad we are well-positioned for you. We will make sure we always make you comfortable when you are visiting. Regards, Courttney Manager

"Good city spot"

5
23/11/2016

I enjoyed my stay and would stay at this hotel again. It was pleasant, easy and clean. I also took advantage of the free use of the day spa for guests, which was great. If staying for work trip would be ideal, only short taxi ride to middle of CBD, Southbank etc

sbm1, Guest Relations Manager at Best Western Plus Hotel Diana, responded to this review
Dear ljorge_953426, It's good to hear that you had a good stay and will be returning. Thanks for the feedback. Regards, Courttney Manager

"Excellent all round experience!"

5
23/11/2016

Highly recommend Hotel Diana. Always a pleasant experience. Friendly staff and great service every time. The rooms are good and the price great. As a business making use of Hotel Diana we are very happy during every visit.

"handy and close"

4
23/11/2016

just recently stayed at diana plaza best western hotel in Brisbane for business and catch with friends. a very easy hotel ,pleasant stay,very handy to parts of brisbane. great helpful staff from checking in ,making coffee to checking out. all good.

"Great hotel"

5
23/11/2016

The hotel is in a great location surrounded by great eateries and restaurants. Breakfast was good and very inexpensive. We really enjoyed staying there and the tariff was more than reasonable. Will definitely stay there again.

"Clean and comfortable. "

4
13/11/2016

We needed accommodation very close to Mater Children's Hospital and this hotel was only across the road. I found I got a better rate calling direct then using any online sites. The room was very clean and modern. Family suite includes a kitchen, spa and mini bar (reasonably priced). Close to a mini supermarket, bottle shop and lots of restaurants. Also short walk to Southbank. Also free parking and wifi!! Highly recommended.

"Excellent stay"

5
31/10/2016

Highly recommend this Hotel, the staff were friendly and helpful, The rooms were clean and very comfortable.The Hotel is in a great area and the city and surrounding areas are easy accessible....Nice and quiet

"Best Western Plus Hotel Diana"

5
23/10/2016

Stayed and had a great time in this new Best Western Plus hotel. The renovations are fantastic and rooms are modern, spacious and high quality. Lots of dining within a couple of minutes walk. Can't wait to go back next time I am in Brissie.

"clean and tidy"

4
17/10/2016

great room clean and tidy this is the best place to stay if you have family in Hospital easy walking to Lady Cilento Children Hospital The staff are great they will help out any way they can, been staying here now for the last 5 years while my son has been receiving treatment every 6 weeks

""Boutique Hotel Close to all Amenities""

5
12/10/2016

Ideal location for an overnight stay, close to all amenities, Shops, Restaurants, Hospital, Southbank and The Gabba. Our room had been recently renovated and was very clean and comfortable. Buffet or Continental Breakfast is available. I would not hesitate to stay at this hotel again

DianaPlaza, Front Office Manager at Best Western Plus Hotel Diana, responded to this review
Dear gards50, The front office team kindly thank you for your review. We are glad that you found the Hotel a perfect location for your requirements We look forward to seeing you again Kindest Regards Management