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Best Western Premier Brian Head Hotel & Spa, Brian Head

4.0/5  - basé sur 231 notations.
314 Hunter Ridge Drive, 84719, Brian Head, United States - See map

The Best Western Premier Brian Head Hotel & Spa is located in the beautiful ski resort town of Brian Head, Utah. Surrounded by breathtaking views and magnificent scenery, we are the perfect location for lovers of the great outdoors. Discover the local area by visiting Brian Head Ski Resort for skiing, snowboarding and tubing. In the summer, guests can enjoy endless hiking, mountain biking, and ATV trails as well as great fishing spots. We have 100 beautifully appointed guest rooms with light natural wood tones and 12 luxurious suites with fireplaces. Please enjoy our hotel amenities and features during your stay with us, and experience the breathtaking majesty of the mountains while sitting by the open fire pits on the patio deck or relax and enjoy the heated pool and water fall as well as the indoor and outdoor whirlpool tubs. The kids, or the kids at heart, can enjoy a game of air hockey or the old school video games that we feature in our new game room.

Best Western Premier

Brian Head Hotel & Spa

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 221 guest reviews
NOTE ISSUED
Excellent
94
Very Good
67
Average
33
Poor
16
Terrible
12
REFER TO NOTICE
Business Business
3
Couples Couples
91
Family Family
92
Friends getaway Friends getaway
23
Solo travel Solo travel
7
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel for a weekend getaway during the summer "

5
20/09/2018

Beautiful hotel in a gorgeous setting. Room rates in the summer were fantastic. Restaurant was very good and staff was great. Would not recommend staying here the first night if you are coming from sea level since you should be acclimated to the altitude first. Close to the Cedar Break National Monument and only a 90 minute drive to Bryce Canyon NP.

"Great Service, friendly staff, and beautiful facilities!"

5
14/09/2018

I made a reservation mistake, and had booked the night before unknowingly. The staff was extremely accommodating and was able to book me one of their emergency rooms they had on hold. My night was refunded and transferred to the present days' stay. The room was fantastic and overall building was beautifully built. I loved the design of the interior because it really set the feel for the scenery around you. I went to the dining room for dinner and had a lovely experience. The outdoor patio with the fireplaces was a great alternative to relaxing in your hotel room. I would stay here again in a heartbeat!

JerreL8, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
We are delighted that you chose to stay with us at the Best Western Premier Brian Head, UT. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

"Has potential!"

4
25/08/2018

Stayed here during a recent one night visit to the area, primarily to get out of the Las Vegas heat and to fish in and around the area. Keep In mind that Brian Head is a smallish ski town and summers are not very busy, thus, there is not a lot of things to do in the summer months unless you drive a distance and enjoy outdoor activities. This hotel just recently became a Best Western Plus hotel and they are still doing renovations. The hotel itself is very nice, has a western feel and is clean and welcoming. Room is a good size and had a comfortable bed and nice shower (no tub combo) setup. Our room was on the top floor and was very quiet, but then again, they did not seem very busy during our visit. Ate breakfast in the hotel restaurant. The menu is very limited and there were only two staff members and one very large party and several smaller parties. Needless to say, the service was slow and we waited for our food much too long. This hotel has the potential to be a very nice hotel to stay at if visiting the area.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
We appreciate your time in writing this review and are glad you found our hotel to have potential. We hope you will choose to stay with us again in the near future.

"BEAUTIFUL location & wonderful staff!!"

5
20/08/2018

We had the most amazing time! This was a last minute getaway for my husband and I, escaping the heat of Las Vegas. First time to Brian Head and were surprised by the low room rates but did not expect the extravagant hotel and beautiful setting! We could tell that so much detail and time goes into the decor and upkeep of this hotel. Everything from the lobby, to the lounge, to our room- was clean, elegant and refreshing! They even have complimentary bottle water! This hotel receives 5 stars for the important details and 5 stars for the little things like free bottle water. We will definitely be back!!

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
We are delighted that you chose to stay with us at the Best Western Premier Brian Head Hotel & Spa. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

"Looking to relax in Utah near Bryce Canyon-This is it!"

5
20/08/2018

My daughter and I were driving cross country for her job in Los Angeles. We were looking for a comfortable place near Bryce Canyon and were lucky enough to find this hotel. We stayed in six different hotels during the trip and this is the only one that I am reviewing. We had planned to stay two nights but after the first night I extended our stay. Everyone was very friendly. The front desk was always helpful and Dave from maintenance even provided tips on things to do while checking to make sure that everything was good. The rooms are clean and comfortable. The outside deck with the fire pits is a great place to unwind after a day of hiking. Pick-up a bottle of wine on your way up the mountain and prepare to enjoy the fresh air and beautiful views.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Thank you for choosing us. We are delighted to read you liked your room and the surrounding area of the hotel. I'm glad that we could impress you with our amenities. Thank you for your business and we hope to see you back again on your next visit to Brian Head Utah.

"Amazing property!!!"

5
17/08/2018

It was the best hotel we stayed in during our month-long trip to Yellowstone and around. Amazing property. We had 1 bedroom suite: everything was brand new and immaculately clean. I particularly liked the dining area with that big, nice and sturdy table. Fridge/micro/coffee maker. We stayed only for 2 nights but I could stay there forever, I swear. The bed, sheets, pillows - everything was super comfy. It felt like home. The hotel has a nice pool area with a "waterfall" and two jacuzzies (one inside, one outside). Super quiet place, lots of walking trails nearby or even around hotel. Did not use their restaurant, but used the laundry - only two machines, but I was the only one using it. The staff was very helpful and extremely friendly. Great property. Highly recommend it.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
We are delighted that you chose to stay with us at the Best Western Premier on your recent trip to Brian Head Utah. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

"Great price, great setting, great staff, beautiful hotel"

5
16/08/2018

What a pleasant surprise this was; we pass through Utah on our way from SoCal to Wyoming and back. This is our half way point and while it is a little off the beaten path, it is definitely worth the extra mileage. Pet friendly, helpful and pleasant staff and the rooms are beautiful. I have stayed in many hotels for twice the price and not half as nice. We will definitely use this hotel again on our next trip

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Thank you for staying with us recently. Our highest priority is to make sure you receive outstanding accommodations and a peaceful stay, We hope to have another occasion to meet and even exceed your expectations. Thanks once more for your review.

"Perfect setting"

5
10/08/2018

We had never been to Brian Head before. We came to town with our dog. The first hotel google said was dog friendly wasn't but just up the road we tried the Best Western and they were dog friendly and people friendly! Nice decor, fresh rooms, quiet, located across from a sweet store and walking distance to hiking trails and town. We will be back!

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Thanks for choosing the Best Western Premier in Brian Head, Ut. I'm so glad to read that you enjoyed your stay and that you'll be back again, We look forward to seeing you again. Thank you for your business.

"Would have never imagined a BW could be this nice!"

5
03/08/2018

We stayed here by accident... when our Airbnb host double booked our accommodation next door at Cedar Lodge. We at first felt very put out and inconvenienced, but our frowns were immediately turned upside down when we walked in to the lobby and realized this was way beyond our expectations for a Best Western. The staff, lobby, grounds, rooms, amenities, cleanliness-- wow. It felt luxurious and modern. The location in Brian Head is just perfect for exploring the area and for making a quick, beautiful drive to Bryce Canyon for the day. The only downside was that the gorgeous bar was closed due to (at the time of our stay) them awaiting approval for a liquor license, which apparently can be quite the cumbersome process in Utah. The restaurant does serve alcohol, and of course you can bring your own if that's an issue. Otherwise, I cannot say enough good things about this prooerty.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Thank you for taking the time to leave your feedback regarding your stay at Best Western Premier Brian Head. Please accept our apology for the bar not being open. I'm happy to hear that you found us convenient location wise. Thanks so much for your business and we hope to have the pleasure of serving you again in the future.

"Best Staff Ever"

5
31/07/2018

The hotel was gorgeous and very comfortable. We loved the ambiance of the fire pit, and amenities. Brian Head is so beautiful with lots of things to see. We were especialy greatful for the care and help from the front desk clerk on July 23rd. I was not feeling well and she did everything she could to help.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Claudia F, thank you for reviewing the Best Western Premier Brian Head Hotel & Spa. We're glad you found our hotel to be a gorgeous and comfortable. Thanks again for recognizing our efforts. We look forward to welcoming you back.

"Amazing Room"

5
24/07/2018

We made a last minute decision to stay an extra night in Brian Head after staying in a condo for a few days. The condo was no longer available so we checked out this Best Western, formerly known as the Grand Lodge. Great service, incredible pricing, amazing room.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Thank you for being our recent guest at the Best Western Premier Brian Head Hotel & Spa and for taking time to write such a wonderful review. We appreciate your positive comments about how much you enjoyed your stay with us. Thank you again, we look forward to seeing you again.

"Relaxing stay"

5
22/07/2018

Stayed there one night. Very good staff at front desk. Room was very clean and set up nice. Used restaurant, staff got slammed by alot of people at once. But, they did there best. Food was okay. If in area we will stop by again.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Gary W, thank you for making the Best Western Premier Brian Head a part of your travel plans. We are thrilled to read you and your family had a nice stay and that you liked all aspects of our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you back.

"Outstanding Hotel in Ski Resort"

5
16/07/2018

Wonderful experience all around. Large spacious rooms in a beautiful setting. Everything is clean and new. David, the concierge, is absolutely outstanding - he remembered our names, checked in with us about our stay and is a role model for what every BWestern should have!! Would absolutely come back.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Cheryl Z, thank you for reviewing the Best Western Premier Brian Head Hotel & Spa. We appreciate your positive comments about how much you enjoyed your stay with us. We will share your feedback with our team to let them know that their efforts have not gone unnoticed. Thank you again, we look forward to seeing you on your next trip to Brian Head Utah.

"Great people, beautiful location, don't eat at restaurant"

4
10/07/2018

We came here on a trip to see Zion. We stayed at this hotel a few years ago when it under a different parent company. They have done a nice job of updating everything and it was very clean. We seemed to be about 1 of 10 people staying there at first so it was very quiet. Service from all of the hotel staff was excellent. We had a problem with the microwave and they sent someone up within 5 minutes to fix it. My tire pressure light came on and I asked the front desk if anyone happened to have a pressure gauge so I could see which tire needed help. The manager went out to his car and let me borrow his. Everyone was friendly and seemed to enjoy being there. My only complaint with the room would be the bed. Hard as a rock and you could feel every quilted bump on the mattress. Avoid the restaurant!!! We went there our first night as we did not feel like driving anymore and thought the menu looked good. It was pricey but we decided to splurge. Worst mistake ever. I ordered the salmon with rice and not only did in not have an ounce of flavor it was overcooked to the point that I had to cut into it with a knife. I think it had been microwaved. My husband ordered the ribs which also had to have the meat cut off of the bone with a knife and he said the sauce tasted like pizza sauce. Only my son's burger and fries were decent. Not $13 decent but edible. I also ordered a glass of wine which we later discovered we were overcharged for. I don't normally complain (a habit I need to get over) but I decided it was too much as we paid almost $100 by the time we added in tip and the food wasn't worth more than the burger. Plus they needed to know the restaurant had issues. I went back to the waiter (who did an awesome job that evening) and asked to see a menu to verify the cost of the wine and then showed him my receipt and asked if I could get a refund and by the way, the food was awful. He was very apologetic and immediately called his boss to see what to do. After a while on the phone it was discovered that it was an error with their computer system. Now apparently the owner's solution was to have the poor waiter give me his own tip money as repayment or I could wait until the next day when they got the system updated and they could try to refund my card then. We are talking $3 and I refused to take the waiter's money as I suspected he would never be reimbursed. In the end since it was just the waiter and whoever was in the back cooking that were there, I just left and we did not return for breakfast or any other meal there. I did complain to the front desk but they said since it was owned by an outside person, there wasn't anything they could do. So, again, beautiful hotel with great staff but stay away from the restaurant. Plenty of other good places to eat up there.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Laua, thank you for making the Best Western Premier part of your travel plans. We are thrilled to read you and your family had a nice stay and that you liked all aspects of our hotel. Please accept our apology for the restaurant which is not owned by us. We hope that the restaurant issue will not affect your staying with us in the future. Thank you for your business. .

"Disappointed"

2
08/07/2018

We brought our concerns to the front desk, but I do feel compelled to share our experience here for the benefit of other guests. In short, the restaurant had VERY limited offerings and was not allergen-friendly. The food was overpriced. The server also kept opening a side door to bring in cool air, but everyone in the restaurant was freezing and so we kept shutting it. It was about 50° and raining outside. The food was average quality. The server wasn't rude, but also wasn't friendly. He also said the kitchen wouldn't cut our burger in half for sharing because "the kitchen doesn't cut things." We overheard another waiter being reprimanded by a guest when she asked him a question and he answered her with an attitude. As for the room, we all four felt the beds were stiff as a board, hard to the point that our bodies were forces into a convex position instead of flat. The sheets were scratchy to the point of being abrasive. The portion of the shower that was glass was covered in thousands of water spots. We live in a town with hard water. There are accessible products like SoftScrub that get off water spots. The walls were paper thin. We could hear our neighbor's tv, their child shouting, a dog barking, and in the morning, someone using the toilet. We have stayed at this property several times, and this visit will be our last. Highly disappointing. We were up after a restless night and checked out early.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Dear Guest, Please accept our apology for your disappointing stay. We do not own the restaurant is owned and managed by another company. I'm sorry that your meal was not what you expected. I also apologize for your room. We will be taking this matter up with hospitality as your room should not have had water spots. Thank you for your feedback, we greatly appreciate it and thank you for your business. I hope that you'll give us another try in the future.

"Beautiful and quiet"

4
04/07/2018

Traveled June 5 from Bryce Canyon. Arrived early and were allowed to check-in early. They provided an upgrade to the room and it was quiet and wonderful. The staff were friendly, helpful and professional. This was during low season, they were clearly remodeling sections but the place was well maintained, looks like a great place to be during the ski season. It was a nice place to stay and rest.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Thanks for sharing your experience at The Best Western Premier Brian Head, Utah. We greatly appreciate your feedback and look forward to your next visit with us. Thank you for your business!

"We haven't even stayed there yet, but excellent customer service"

4
29/04/2018

Be aware sometime starting in May this hotel is closing and is converting to a Best Western Premier. We have reservations during the period they have decided to close. They proactively contacted us and have arranged for us to stay at a nearby hotel. They are taking care of us while and somewhat inconvenient they are doing all they can to nor our reservation as they decided to close to speed up renovations as part of their conversion to a Best Western Premier.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Thank you very much for taking the time to share our experience with the public during our time of renovation. We are doing out very best to accommodate everyone and will try our very best to make this an easy transition. Thank you for your business.

"Peaceful and Beautiful!"

5
10/04/2018

Our stay here was the best part of our trip. It was so beautiful and peaceful. The staffing at the lodge were kind and helpful. The lodge itself is amazing. All the different things to do and experience is awesome. Definitely a golden little gem. I hope it stays hidden. We plan on going back for sure.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Thank you very much for taking the time to leave a review in regards to your recent experience at The Grand Lodge at Brian Head, UT. We appreciate your business and look forward to having the pleasure of serving you again in the future.

"Will return when best western takes over"

3
09/04/2018

The cable (TV) was out for over 1.5 days, the rooms were nice and comfortable, there is no food offered at this lodge... That is a huge miss. The staff was ok, the location is good but so are all of the other places that have food as well.

Jerre L, Reputation Management at Best Western Premier Brian Head Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your recent experience at the Grand Lodge at Brian Head, UT. Please accept our sincerest apologies for your less-than-satisfactory stay. We constantly strive to improve our service and guest experience and your valuable comments are much appreciated.

"Great Stay! "

5
15/03/2018

Would highly recommend staying here! The price was extremely reasonable and the hotel was great! We was to tired from skiing all day to enjoy the amenities but they looked very nice. We ate breakfast in the resturant and the menu selection was slim but the food was good. Hotel location from ski resort was very close and shuttle is offered or quick couple minute drive.

Jerre L, Director of Sales at Best Western Premier Brian Head Hotel & Spa, responded to this review
We could not be happier to hear that you had a wonderful time at our hotel. We hope you can come back and visit us again and enjoy the amenities we have to offer. Thank you for your review and rating!

"Great Family Friendly Hotel"

5
26/02/2018

While staying here at the Grand Lodge at Brian Head, we were informed that in the recent months that the ownership had changed, and the new owners are doing a fantastic job! Here is how I rated them in different categories: SKI: very convenient shuttle that comes to the front door. Travel time to slopes is under a minute with comfortable seating. STAFF: front desk was very friendly & helpful; have a shovel and windshield scraper for those traveling via car. GIFT SHOP: while there was not a gift shop, there is a spa on the second floor that has cute items for sale. The staff there is super friendly, but I want to note Mikayla in particular since she reopened the spa after hours to help my husband with his altitude sickness by providing oxygen and medicine. RESTAURANT: absolutely delicious! And the waitress was so friendly, knowledgeable, and helpful! ROOMS: Their rooms are very clean, and their cleaning staff is very thorough! Shower has great water pressure, and the faucet water is drinkable! One of the best water I have ever had! AMENITIES: I enjoyed their ourdoor hot tub, especially while it was snowing. And if you are not sure if you should do a massage in the spa, do it! They are very professional and have a nice tranquil Moroccan decor that really adds to the ambiance. The spa is a separate business from the lodge, but they are amazing! The hotel did a great job by having them in there! We will definitely be visiting again! Me and my husband will definitely be returning to this hotel! We highly recommend it!

Jerre L, Director of Sales at Best Western Premier Brian Head Hotel & Spa, responded to this review
Thank you very much for your wonderful review. You certainly took the time to mention our different amenities and we appreciate that. I'm so glad that you were pleased with our Lodge and that you will be coming back again. We look forward to having the pleasure of serving you again in the future at The Grand Lodge Brian Head, UT.