The Burnside Hotel & Spa, BW Premier Collection® and Parklands Country Club is the perfect base for discovering (or revisiting) the wonders of Windermere. Set in mature gardens with breathtaking views over lake itself, vistas across the fabulous fells and just minutes from the steamer piers and bustling village centre of Bowness-on-Windermere, this delightful corner of Cumbria has it all. Whether you want to explore the historic, the cultural or the contemporary, we're within easy reach of attractions as well as towns, villages and rural retreats that are scattered across the Lake District. Come along to Cumbria, and you'll literally see why so many people come back time and again. The Burnside Hotel and Spa is undergoing refurbishment, however guests will be able to use the hotel facilities as normal. For further details please contact hotel reception on 015394 42211.
BW Premier Collection
I am rather surprised reading the reviews which mention bad service as we received excellent service throughout. The night porter brought us up a heater as we were informed the room heating was on a timer. Particularly happy with the older gentleman working through the day as he seemed to accommodate our every need and further, the young lad on the bar went above and beyond when I ordered some food for the room. The hotel itself was clean, relaxing and luxury. Pleasantly surprised by the size of the room and happy to have a balcony. The pool was magical, and it's nice to have a bar by the side of the pool. Our only disappointment was the restaurant. We were going to go out for dinner but last minute annoyingly decided to try the restaurant hotel. I would ordinarily have opted for steak, however, given that we had had steak for lunch we picked the lamb and the duck. The presentation was faultless but the food was inedible. My duck was over cooked and my partners lamb was mostly fat. We barely touched the food :(. The bill came to about £90 and we left feeling robbed and very hungry. Maybe if we had complained we would have got some money back for the meal, but we are not really the type to cause a scene, so we just paid and left. I wish we ate at the pub instead because the food looked really nice there when we passed through to access the pool. Truly perfect apart from the evening meal let down. Thank you to the particular members of staff who went out of their way to accommodate us.
We visited the burnside to celebrate our wedding anniversary . We paid over £500 for 2 nights for a deluxe room with a hot tub . We checked in and went to our room to find there was no tea or coffee facilities so asked at reception . We were told it would've found in a drawer and asked if we'd looked . We had and it wasn't , but the staff on reception asked us if we were sure we'd looked!!! We went out for a look about and on our return found a kettle and tea n coffee facilities on the chest of drawers so clearly it wasn't there before! The next day we had to ask for a hairdryer also!! On the Saturday we left the hotel at 930 n returned at 3pm to use the hot tub . The room had not been cleaned despite us leaving the please service room plaque on the door . Because we were using the hot tub we had to put the do not disturb sign on the door ! Surely a hotel of this standard should clean rooms in a timely manner ! The hotel itself was nice and in a convenient place but the fact that the room wasn't cleaned and staff were rude we won't be returning !
Came here not knowing the area at all but had a fantastic time! Bedroom was on the small side (difficult for 2 people to move round in ) but beautifully decorated. Main areas of hotel were beautifully designed , the views from the bar area are lovely and the spa is gorgeous ! Fantastic service by the bar staff and great advice on local gins! Only a 5 min walk into the centre of town and less to the harbour area and lake . Would definitely return.
All the staff teams of the hotel were highly professional, friendly and would go the extra mile to make sure our stay was comfortable as possible. The views from our beautiful room of the gardens were stunning. The restaurant foods from breakfast through to evening meal were outstanding with very good selections. Couldn't find a single area in which we didn't like.
Had a fantastic night away here, bought through groupon as a gift. The room was lovely however didn't have much of a view. The onsite bar attached to the spa was lovely with big comfy seats, a log burner and lovely warming food! Was great for the snowy weather while we where there.
The hotel is beautifully decorated and very clean. The staff are very helpful and friendly. We ate dinner in the restaurant on evening which was a lovely experience. A fantastic feature of the hotel was the leisure club. From a pool room to an 18 seater cosy cinema showing two films a day (more on rainy days). The club house has a small gym and a lovely pool area with two hot tubs, sauna & steam room with plenty of seating around the pool. The hotel provided large fluffy towels which was nice. The pool area was served by a bar which was a great idea. There was also a pub on the premises which also served food as an alternative to the hotel restaurant.
We visited recently to celebrate our wedding anniversary, booking one of the rooms with a hot tub. Room was lovely, beautifully decorated. Food was nice, staff were friendly and helpful. Short walk into bowness so well located. Hotel has a lovely spa, would definitely stay again.
Hi, having worked in the travel industry for many years (over 30) I would just like to stress how lovely the team at the Burnside Hotel are. No Hotel is perfect and that is a reality, however, the team was simply the best. The location is outstanding, no problem parking and the facilities are great from the Spa to the Breakfast that I would highly recommend.
This was our third visit to this hotel for myself and my friend. The hotel is beautiful, room lovely, spacious and clean and the staff are polite and helpful. The spa is gorgeous, so relaxing with a little bar for a tipple (or something), at the pool side. It's a lovely treat for us....... I'm sure we will return.
We have two boys ages nearly 3 and nearly 6. The issue with the split level room is that the stairs are not carpeted and a child could easily hurt themselves at night if trying to use the toilet. Also there was a power socket in the middle of the wall right next to where the bed was , too attractive for a child in my eyes. Room was ok although seemed quite dated and in need of attention. We had a tv on both levels and toiletries provided in the bathroom. Went to the on site bar one night for tea. Food wasn't very nice to be honest abd overpriced and for some reason there are very few tables. The second night we weren't so hungry so got pasties from The Cornish Bakery and they were absolutely delicious , I'd defo get them again. If we were going back I'd probably look elsewhere. Would recommend the Bowness cruise /steam train and brockhole for families. The Peter rabbit musical show at the old laundry theatre was brilliant, however don't bother with the cafe or exhibition.
Me and my boyfriend stayed here for 3 nights Monday to Thursday. We booked a ‘snug' room (129) as we planned lots of spa time and exploring the lakes and didn't need a huge room area. Saying this it was a brilliant size bigger than most hotel rooms I've stayed in, we were impressed by the lovely decor of the room and the cleanliness. The one problem we had with the room was we had double doors leading to a shared patio, this was a great idea until we had people running around the patio as it's linked with other outside areas and staring into our room dancing and making eye contact- we found this very strange and intruding! Nothing the hotel could have done about this however would have been nicer to have it separated from odd guests from elsewhere in the hotel. We also found not having a window for fresh air a bit awkward as we didn't feel safe leaving a door open at night at least without a latch this could be useful. Another little thing that could be improved was the shower head could be higher, my boyfriend couldn't fit under the head he's around 6'1 so not super tall! Overall a lovely hotel great location beautiful spa and really friendly staff, thanks for a super stay :) will be returning in the future
This hotel far exceeded our expectations for a 4* place. Our room was modern, spotless and beautifully decorated. The entire hotel is clean, light and fresh. Staff were pleasant and I feel compelled to mention the concierge (not sure of his name) but he was so chatty, polite and helpful every-time we saw him! We had drinks at the pub which was reasonably priced £20 for 4 drinks. Again this is beautifully decorated with good, chilled out music. We had dinner at the restaurant which was amazing. We had canapés, starters, mains and desserts alongside 2 bottles of wine which came to around £180 for 4 people.... we did find this pricey but also totally worth it as the food was perfect. The staff were also great here too - attentive without becoming fussy. Breakfast was the usual buffet but it also offered different items such as trout and mackerel. The pool was pretty special. 2 hot tubs, a sauna, steam room and ample sized swimming pool. Beautifully decorated with atmospheric lighting. You can also have poolside drinks via the bar which backs onto the poolside. Free parking is included at the hotel and it's a 5 minute drive from the town/lakes etc. We were massively impressed with this hotel and would definitely return and recommend!!
Stayed at the hotel in December had a room with outdoor hot tub - was amazing loved the hot tub and the room was lovely tried to book to come back in summer but fully booked on the dates we could go will be back in the winter . Breakfast was the best I have ever had at a hotel . The spa and pool is great too . All worth a visit. Great location too.
Burnside is a well appointed Spa hotel. The first thing we noticed was how friendly the staff were. I'm sure management have instilled the importance of greeting guests with a smile and hello. It makes such a difference and was very noticeable. The bar is ok, but nothing special unless you like glitter. The pool, hot tubs and steam rooms are great and are a perfect way to relax. Beds are comfy and rooms are very clean. Overall a great place to stay and we would definitely return there.
We stayed here for my partners 25th birthday. The hotel is perfectly located just out of the centre of the town so nice quiet and tranquil however just a little walking distance and you right in the centre of town and only a very little walk to the lake. The hotel was beautifully clean, the room was really lovely with a little balcony and the décor was great. The hotel bar and out door seating over looking the lake is just beautiful we sat here late one night and it was idyllic and so peaceful. We were lucky to get a room that was accessible for wheelchairs (we didn't need this) which meant we had an external door we could use and the room was a good size with a slightly larger balcony which made is even more perfect. The spa is also great and relaxing. We used the spa in prime hours so there was quite a few kids which made it a little nosier than we would have liked but its great they have a time slot allocated for adults only as kids shouldn't have to miss out. The staff throughout the hotel were great. We will definitely be back!
We stayed at this hotel for three nights as part of a special birthday celebration. The hotel is well located, with very friendly staff, good choice of breakfast and a superb spa (there is a pub on site too). A birthday message greeted us on the mirror in our room - a nice touch. Our second floor room, though clean and spacious was a bit tired. The main issue was the noise on the first two nights - shouting/screaming children running around at all hours, adults having long full-throated conversations in the early hours - it was terrible. Thankfully the third night was fine. When we checked out the receptionist apologised and said several guests had complained about the noise. While the hotel cannot be held totally responsible for the inconsideration of guests, given the very high prices it charges perhaps more thought could be given to guest placement when there are big wedding parties. I will almost certainly not stay here again at a weekend. Overall we had a great time but this hotel did not meet our expectations.
The room we got was absolutely lovely- with views of the lake- but it should have been for that price!(almost £600 for two night b n b) the original room for me andmy husband was dear enough at 355- but my daughter wascoming home unexpectedly from uni- so i asked for a camp bed in our room- but it wasnt permitted so we had to swap to a family room- which was indeed lovely( and it was for my hubbys birthday) however- when a bottle of prosecco was sent to the room- we presumed it was complimentary from the hotel- no- there was a £20 charge on the bill for it? They said someone had rung and asked for it- surely theyd have requested payment? And nobody we know asked for it? They made us feel really bad as if we had asked for it and didnt want to pay!! Anyway- apart from that- the little cinema in the spa is lovely- and the barstaff in there are lovely
Had a fantastic time away at the Burnside Spa Hotel room was very spacious and clean with a small balcony and stunning views of Lake Winderemere. Staff very friendly and accommodating, beautiful views around the hotel and only a 5 minute walk to the lake and the centre. Walked a lot whilst there and also used the spa facilities a stunning pool with two jacuzzis in a separate building with a bar area. Had a lavashell massage which was very nice apart from a bit noise from the pool area didn't deter my relaxing massage and didn't have to wait long for an appointment either. There are lockers in the spa for your belongings with a coded lock so items were secure. Breakfast in the Windermere room was self service but had plenty of choice from cooked breakfast to danishes to various different breads, fruit and cereal with a range of different beverages from a variety of teas and juice and coffee. Did have a choice to eat in the restaurant in the hotel or in the spa building as a traditional pub was in there also but opted for the choice in the town. Plenty of options. Only downside for us was the water wasn't hot enough in the bathroom and would have liked to have had a fridge in the room as it was very hot and nothing stayed cool but not a major problem. All round a fabulous chilled relaxing stay and will be back as it was perfect for our requirements. The front entrance to get to the property is via a large steep driveway but we walked down the lane via the hadimap properties to the side of the premises which wasn't as steep a bank and still only a 5 minute walk to the centre.the property also had a cinema room in the spa building and also a pool table so plenty to do on a rainy day if you didn't want to head out anywhere.
The hotel looks great and the staff are very friendly. The room we had was nice, but the bathroom was quite small and there wasn't much space for hanging towels and other things to dry. The hotel restaurant was fantastic with great food and a good view. The spa was really nice, but can be quite loud if there are kids in there. I would stay again.
Booked the hotel for a Thursday and Friday night to celebrate my wife's birthday. It was exceptional, great room with its own outside jacuzzi, arrived to flowers champagne and truffels ordered in advance.
We stayed here for two nights and were really impressed with the quality of the rooms. Excellent view of Lake Windermere and good location just a few minutes walk from the lake and restaurants. Reception staff were always really pleasant and helpful, giving us information about things to do in the local area as it was our first time in the Lake District. The pool area was fantastic with two hot tubs.
We stayed for a 2-night break for our Anniversary. The Hotel & Reception Staff are wonderful, but they are sadly let down by the Restaurant Manager and his staff. We arrived at breakfast on day 2, stated our room number to a waitress and selected a table near the window as the room was warm. The Waitress was clearly annoyed that we had selected our own table and so each member of the restaurant staff took it in-turns to interrupt our breakfast to ask for our room number ( 3-times ! ). I finally asked to see the General Manager, but instead I was confronted by a very rude and aggressive Restaurant Manager, who supported his staff and made no apology for their behaviour. I stated that I would contact the Hotel Owner ( The Private Investor not Best Western ), to which he replied 'Go ahead, I don't care you won't find him that why he pays me to manage this place' [ I found Mr Berry's details (The Investor) in 5 minutes and I will be writing to him ]. I raised the issue with the Manager at Reception and they removed the Breakfast charges from the Bill, but there was no apology for this unacceptable behaviour by the Restaurant Manager & his Staff.
Burnside H, Owner at The Burnside Hotel, BW Premier Collection, responded to this review
Further to your recent review I must say how disappointed we have all been reading your comments about our Restaurant Team. There is no issue what so ever when a guest wishes to choose their own table in the breakfast room, providing it hasn't already been occupied by another guest, who is at the buffet helping themselves to breakfast. What was a simple request by the manager for your room number once you had taken your seat, really didn't have to result in you shooing him away from your table. On clearing away your breakfast dishes another member of staff kindly asked for your room number for the second time as no one had been given your room number and again you shooed this member of staff away. A simple answer of your room number would have sufficed. It is very disappointing indeed that a simple request for your room number has resulted in this review. The Management & Staff of the Burnside Hotel & Spa
We loved our stay in the Burnside hotel with our family from Florida. We had our dog Cody with us and he was well looked after. The location is excellent and we had a lovely room with a shared verandah. The food in the restaurant and the pizza bar was very good. Would definitely stay here again and would recommend it as a dog friendly hotel
All of the staff , without exception are not only friendly but keen to ensure all goes well. From the greeting from the reception staff to the concierge and including the chambermaids and dining room staff, everyone was really kind and efficient. The rooms are spacious, we had a luxury room which had a view of the car park. The bathroom was far from luxurious with a shower in the bath tub. The other room we used had a lake view, walk in shower and was the same price. The food was fine. Breakfast was plentiful and varied but couldn't be described as luxury. Food in the pub was OK. Spa... the pool isn't exactly giant and the gym small but again , for the number of gu sets using those facilities, was perfectly adequate. We used the onsite cinema one evening which showed a great film in very nice surroundings; a large screen and excellent cinema quality sound. All together we had a really nice stay. Maybe 4 star is pushing it a bit but only a bit.
We recently stayed at this hotel to celebrate our wedding anniversary. Everything exceeded our expectations. I can say it was brilliant. The staff were very helpful and welcoming. Our designated room with a balcony was great,with such a splendid view. All the amenities were excellent. The pool and the bar were great. The whole experience was simply brilliant. We were not disappointed with our choice. The restaurant bar has an excellent selection of beers, soft drinks and alcoholic drinks and a very pleasant bar attendant to look after you. So many beautiful rooms where you can spend some quality time and quietness. Excellent self service breakfast with ample provisions, well ran by the staff. Definitely will be going back as it is not that far from main attractions in Bowness.
Having experienced some beautiful walks in the Lake District, I looked online for the best deal for a spa treatment for my niece and I, as a little treat. I booked The Burnside Hotel as the spa webpage stated a pedicure and gel nails 75 minute treatment for £40. It was a no brainier, however the treatment only lasted 50 minutes:( The beautician was very sweet and did a great job but I feel it would be better to state more accurate timings on the spa webpage. I read 75 minutes and confirmed on the phone when I booked that it was a 75 minute treatment and for it to finish 25 minutes early, it left me feeling like I had been short changed. I chose the spa because I thought a 75 minute treatment would be ideal after lots of walking and I did feed this back to reception and was given a £10 refund which was kind, but I would have preferred the additional time being pampered. Just be aware that if you are used to treatment times running to the timings stated on the webpage, then I would double check before you pay. Hopefully Burnside will change the webpage to state ‘up to 1hr' as the duration for the treatment, then they won't leave customers feeling dissapointed.
Great location, only 10 minutes walk into town. All the staff were incredibly friendly and helpful. Very cosy feel to the bar and restaurant, great service and very welcoming. Penthouse suite is very quirky with incredible views of the lake. We will definitely return for a longer stay next time. Restaurant is great value for dinner, with modern and very tasty food. Wide selection available for breakfast. The pool area is very relaxing and again quirky.
Really enjoyed the Weekend, we had fabulous weather and Bowness is lovely. The hotel was very Nice, a lovely pool and spa, a nice terrace and bar in the main hotel. The restaurant was lovely, very nice food and good service. The only downside was the lack of air conditioning, for £200 a night I would have expected that, but otherwise I would gladly stay again :)
On booking this relaxing wedding anniversary break, it would of been polite to have been informed that you were having some building works done. I would of then been able to make a decision as weather to continue with the booking. I was only to find this out upon arrival and seeing a board with a notice on. Even on booking in no reference was made to the building works or any form of apology!! Therefore we were woken at 08.00 to the sounds of a petrol disc grinder !!!! We were also kept awake by a noise till around 2 in the morning of which I later found out to be the hot tub running. We hadn't even used the hot tub at that point. On returning from a walk we waited a considerable time at the Bar to order a drink, a waitress walked past and said she would be with me in a moment, then cleared away clean glasses and cutlery from an unoccupied table. Another waiter walked past and didn't even acknowledge me. A second waitress also said she would be with me then carried on doing whatever she was doing and I was left standing again, until eventually the Bar Tender appeared. This was not the only time I visited the bar without somebody being there and thus resulting in my having to wait. Some of my waiting could of been avoided if the Bar staff stayed at the bar and or there was bar fridge in your room. We dinned in your restaurant for our anniversary meal and again the service was substandard, having to wait nearly 1 hour for our starters to arrive. I ordered the Locally sourced pan-seared duck breast as main and this was described on the menu to be served pink with a crispy skin, mine certainly wasn't pink, it was well done and not crispy at all. But due to the amount of time we had already waited I didn't say anything as I wanted to eat my meal with my wife, not on my own. These few things are not what we expected when booking Best Western Premiere Collection and having the Penthouse Suite. We have emailed The Burnside twice and as yet still haven`t received a reply or acknowledgement or our email. Lovely location with lovely views of lake from hot tub ( if the trees to the right of the pic could be trimmed this would be even better). Lovely pool and bar area. Just Very poor staffing/management and a shame the concierge wasn't there on the 1st day has he seemed the most lively and helpful person
Back in August 2017 my partner and I drove to the Lake District to try and find a location for a very small midweek wedding. After visiting several properties that were either not suitable or had complacent staff members who were clearly resting on getting bookings based on their location, a friend suggested we call in the Burnside Hotel as it had recently been refurbished. Despite not having an appointment, we were warmly greeted and were able to have a meeting where we put together all the pieces of our big day. Last week on 21st June I married my partner of 20yrs and I cannot thank the team at this hotel enough for making our day so amazing. With only two guests in attendance, the hotel put together the perfect little package for us that included private cinema access the night prior to the wedding, spa treatments the following morning, a beautiful room for our ceremony and food of Michelin star standards. We booked two suits with hot tubs, including the Penthouse, and they were perfect. Comfy beds, contemporary furnishing and amazing views. The pictures online really don't do the hotel justice. The restaurant has also recently been refurbished and is a stunning place to dine with views overlooking the grounds of the hotel. Jojo and the team on the day couldn't do enough for us. They really made us feel special and took care of every last detail to make sure the day went well. For anybody looking to do something similar and have a very small “just us” wedding, I would highly recommend this place. Thanks so much guys – We'll be back soon!
Walking distance from the lake, this property is comfortable and has friendly staff and in room services at great prices. We were a family of 4 with 2 kids. Breakfast was sumptuous, swimming pool and SPA is awesome. Strongly recommended! We had a great stay.
As another reviewer says, not really as good as I'd hoped and certainly not a first choice for a family stay with young children. On the positive, friendly staff, clean rooms. Breakfast ok, but constantly had to ask for things to be replenished. It is an expensive hotel for what you get, but that might just be the price of hotels in the Lakes. Family rooms are cramped and hot (no air-con). Swimming pool with couples kissing in pool in front of small children, not ideal. 'Regular' spa (i.e. pool) guests look as if they own the place. Sorry, will not be heading back. Would be a 3 star but the price took it down to 2.
We stayed in Bowness for the weekend, stayed in different hotels. Second night we stayed at the Burnside. Amazing hotel, room and facilities. We won't be booking anywhere else after this. We stayed in room 107 garden suit with balcony and hot tub, with a side view of the lake. No complaints at all about anything. The breakfast in the morning was lovely. The pool and spa was outstanding, bonus of the bar in the pool! We will be back in next next few weeks for certain!
Stayed here for two nights after a week walking. The Spa was excellent. Decorated to a high standard with bubbles in the swimming pool a plunge pool relaxing subdued lighting and pool bar. Every member of staff was helpful and friendly. The food in the bar and at breakfast was very good indeed and reasonably priced. The rooms were clean spacious and the decor contemporary. Easy access to the centre of Bowness. Will be back!
Hotel was absolutely fabulous. The room was very modern and spotless. Reception staff helpful and terrace bar and views fabulous. Was very pleasantly surprised at the standard of the hotel. Very close walking distance to the village centre. Dog friendly and made to feel very welcome.
Beautiful hotel. Friendly staff. The spa was really nice. Not much choice in terms of food for vegetarians but nice all the same. Would definitely recommend the hotel to others. We got upgraded to a deluxe suite which was a nice surprise. The room had a beautiful view of the lake.
just returned from a lovely stay at this property. Check in staff excellent. booked family room. large very clean room and the most comfy beds i have slept in. booked dinner package and the food was beautiful. next morning breakfast was also excellent. spar was wonderful and just what we needed after a busy day in Windermere. very enjoyable stay and would book again. would have liked a view our room overlooked the car park at rear of hotel but the views from the bar were fabulous. highly recommend.
stayed for 2 nights in the Lake Suite with hot tub on the balcony, although the bar terrace is directly below your balcony you can create enough privacy with the hot tub cover. The room itself was extremely spacious with steps down from the bedroom / dressing area with ensuite to the living area with a sizeable corner sofa and leading out onto the balcony with stunning views of the lake and forests. The only item I would have liked to see is a fridge in the room, but this was mitigated by ice buckets from the bar. There was a wedding taking place during our stay, and whilst not a problem, it would have been nice to know in advance as we planned on eating in the hotel restaurant for one night of our stay. Luckily we picked the non wedding night. The food in the hotel was varied and well presented and all topped of with the customary Sticky Toffee Pudding and ice cream (5*). The Pool, hot tubs, steam room, sauna & plunge pool were all excellent, situated in the on site bar, with a darkened pool area lit by lights within the pool giving a calm and relaxed atmosphere. obviously this was helped by being able to order poolside drinks. Being close enough to walk into Bowness (5mins) but far enough away to not have the noise and crowds make this an excellent hotel and I would certainly book again.
Our family used this hotel to celebrate a special birthday. Our party had 14 people ranging from family with young children, couples and single adults, all comfortably catered for in their wide selection of rooms. The breakfast suited everyone and the spa facilities and cinema were all well used. Finally the hotel hosted our birthday party well, taking time to apply our table decorations and serving our birthday cake. Great location with no need to use you car when there as all attractions within short walking distance. We definitely recommend this hotel. Small tip when booking, ask for room with balcony and view over the lake, beautiful
Stayed here for one night on a dinner bed and breakfast deal . The rooms are beautiful with the comfiest beds I've ever slept in, the food in the restaraunt was 5 star and the breakfast was very good too. The spa area is so nice and relaxing with great lighting to add to the effect , will definitely be going back
Stayed here just for one night as working in the area. Great location. Mere minutes from the town centre. Breakfast was good. Wide selection. The hotel is in the throws of some redevelopment as there was a lot of building work/renovations going on at the rear of the hotel and to the gym/spa but it's doesn't detract from the stay. Rooms were great. Very comfy bed. And a large sofa.
Lovely hotel and facilities, service was good. Spent a girly spa weekend and Would still recommend. Relaxing Weekend was somewhat marred by by muscle injury caused to my neck during a massage ( was ill for 2 weeks after ) so you may want to avoid the massage treatments ! Oh and don't expect acknowledgement if you do provide feedback or raise a complaint !
I knew my friend (and I) wanted to stay at a classy place and the burnside was just the job. The staff were very helpful and the room was good though we had no fridge but that was not so important. The gardens are lovely and the restaurant offered a good choice from the menu. As we'd booked a dinner bed and breakfast package we ate there just twice but the staff and meal were excellent . Breakfast was good too with plenty at the buffet to enjoy. My friend was not too impressed with massage (she is very fussy) but we both loved the pool and very warm jacuzzi. The spa area is modern and quite glitzy as was one of the reception rooms. Everything was modern , clean and well maintained. I mentioned that may be they should have books and newspapers or magazines in some of the lounge areas and the receptionist said she'd talk to the managers. The driveway is quite steep but as the hotel is close to the lake and the town, the driveway was not too difficult to manage (friend has some mobility problems). We really enjoyed our 2 days here and highly recommend it. We were lucky to get a great deal (I sometimes use secret escapes) and the hotel matched the deal so I paid them directly.
Bubbles in the hot tub , bubbles in the spa, bubbles in my glass, bubbles in the bath! I like bubbles and I love this hotel! The staff are wonderful, nothing is too much trouble. The food was amazing and locally sourced the chef told me when I thanked him in person. I can't wait to come again!
We stayed six nights and we enjoyed the whole stay. We had one of the garden suites which was great, with a separate bedroom and lounge. After each day's walking we made good use of the swimming pool, sauna and steam room. Whilst the pool is not large enough to use for swim training it was excellent for relaxing. The breakfast buffet was extensive with a great choice. One downside...they could make better coffee for breakfast! The hotel location is very close to the lake and the Windermere steamers and also the Lake District buses. This made it possible for us to enjoy a week without using our car. We eat in the hotel pub on one evening. This was good value. There are lots of eating venues in the town five minutes away. We would definitely stay here again. Thank you
Stayed here for birthday celebrations & wedding anniversary-stunning hotel and amazing staff! Couldn't have done enough for you. We had an issue with our room on arrival they tried to rectify the situation, after failing to do so they offered us another room (both lovely rooms) tea & coffee facilities in room with biscuits. Dinner & breakfast was lovely -plenty to choose from. Stunning surroundings and lovely little walk along the lake. Spa is lovely & relaxing with low mood lighting.. having access to drinks from the other side is a nice touch. Only thing my husband was waiting for his treatment and no one acknowledged us until right on time-he wasn't sure where consultation forms where no one pointed us in direction and explained regarding filling in the form.. we arrived 20 minutes early as told by the reception and no one acknowledged us waiting. All in all a lovely relaxing few days away from the hustle and bustle of everyday life!!
My ex boyfriend and I stayed here in 2016 and had an incredible stay. The room was very compact and we had our own terrace outside on the balcony overlooking the Lake. The spa was incredible and clean. The staff were friendly and polite. We had a great welcome at Reception when we first arrived. The only thing which made it go from a 5* to a 4* was that at breakfast, I asked a waiter if we could have our breakfast outside on the patio as it was 30 degrees and he rolled his eyes at me as if to say that would be extra work for him to walk outside and clear afterwards. Not acceptable customer service! Overall, I knew I wanted to come back so I am returning this July with my new (and improved) boyfriend to show him Windermere and this gorgeous spa hotel. Just a note - If the weather is stunning like last time, and I want to sit outside on the terrace and eat my breakfast, please ensure your staff do not roll their eyes at me and politely accept a customers wishes! Thanks!
This is top notch - everything you could want for a relaxing break. Restaurant is first class - fine dining at an affordable price. We stayed as D, B&B guests which entitled us to a 3 course dinner - so much to eat, we had only 2 courses!! And only a few minutes walk from Bowness town centre.
Myself and my partner stayed here for 2 nights during bank holiday weekend, we have been coming here every year for the past 3 years. Not much has changed over the years either. Our stay this time didn't match the standard from previous stays, it was lower. this time we opted for a different room, which was lovely and cosy. There's drink making facilities in the room along with hair dryer, wardrobe with coat hangers, bathroom amenities, TV etc. The food wasn't great - we had the breakfast one morning as we had purchased this as we thought we'd give it a go, we're glad we only booked it for the one day. Food was luke warm at best. The spa was pleasant however the pool could do with a clean! On a plus, the staff here are friendly & helpful. Hotel is a good location short 2 minute walk to lake windemere and also the bar and restaurant area. Based on this experience for the price we paid sadly I'm not sure we'd be back.
Just returned from a one night stay at the Burnside. After deciding for weeks where to stay, we opted for here. I'm so glad we did. The Hotel is stunning. Location is also great, Less than a 10 minute walk to the restaurants and lakeside. We had room 243 with a balcony and slight lake view. Room was clean and well set up, one of the most comfortable beds I've slept in!! We didn't try the spa or pool but looked great. I really like that they thought it through if the weather is bad by having lots of activities including a cinema! Breakfast was really nice, buffet style full English but there were options on the menu to order for other dietary needs. I would definitely stay here again when we come back to Bowness and I'd ask for the same room! The weather made it too, glorious sunshine for 2 days. Thanks to all the staff for making our stay awesome xx
We booked a double snug room but I was concerned at some of the negative comments on T A. However ,as they were not fully booked they gave us an upgrade to a standard Double Room and it was beautiful. The Dinner was well presented and breakfast was superb. Room cost £99 and breakfast was another £9.95 each so not a cheap stay but very nice and we would go back.
Me and my boyfriend came here for one night to celebrate our anniversary. The rooms are modern and nicely decorated as-well as the hotel itself. The spa pool area was amazing with dim starry lighting and it felt very magical. It also had a sauna and steam room. Really liked the fact you are able to order bottles of prosecco and sit in the hot tubs next to the pool drinking glasses of it. The Burnside is also a 2 minute walk down to Windermere lake where there's lots of shops, bars and restaurants. Loved the whole stay and wish I'd booked for more than one night to give time to explore Windermere and enjoy the spa more. Will definitely return again later this year!
just had two amazing nights in fabulous hotel , room 102 the best room ever.with private hot tub overlooking the lake , the staff are so passionate and all love working in fabulous hotel and could not do enough for all there guests , the health suite has the wow factor and the food is top quality and presented perfectly .. thank you for making our stay perfect kay and pete York
Great hotel with a really fantastic spa. The gym and pool are excellent and the building has it's own bar and food and also a cinema. The main hotel has a main restaurant and bar with views across the lake. Rooms are really nicely decorated Nd modern and very very comfortable. Would come back here and stay again as a base hotel to explore the lakes
Just got back from this fabulous hotel. Everything was perfect, the staff were friendly, the room was lovely and the spa was amazing. We enjoyed a few drinks in the small bar Romney's and a bottle of prosecco in the spa went down a treat. The hotel is in a fab location a 5 minute walk to the lake and a short walk into town. We will be returning again this year.
We were 8 ladies for a pal's birthday and we had a fabulous time. the concierge Sean was so friendly and helpful, we had family rooms which were fabulous, clean and roomy and the breakfast was excellent. We would all go back, the hotel is not far from pubs and restaurants and I can highly recommend the Burnside
We recently stayed here for a birthday treat, the hotel was beautiful, rooms modern and clean. The Spa is peaceful and has bonus of allowing guests to have a glass of fizz in the hot tub, we had treatments which we both loved. Had drinks in the bar and breakfast was delicious. Couldn't get better location two mins walk to Bowness lake. Would definitely book again.
The trip was for my wife's birthday. The staff were very friendly and helpful especially the concierge. The room was good and the bed was very comfortable. The spa is brilliant and very relaxing with its mood lighting.Pool,2 hot tubs,sauna,steam room and plunge pool. The bar had sliding windows opening to the spa so you could get your glass of bubbly while you relaxed.There was a great selection at the help yourself breakfast but try and get there by 9am as it gets very busy. The location is very good for access to everything in Bowness but be prepared for some fairly steep hills. We will be visiting again.
I booked to stay her for my partners 30th birthday ,been here before hotel is lovely and the spa is great the only problems are not enough lockers have to leave your stuff in the changing room, our room wasnt that clean as there were a pair of shoes left so the cleaners mustn't of cleaned the room, breakfast wasnt bad, we stayed here as we like the spa
Been here 4 times now and the place is fantastic have stayed in both the delux double with hot tub and the double with hot tub both rooms were clean and beautiful. The staff are great especially the concierge who showed us our room and helped us with what to do during the day in Bowness. We brought our own prosecco and the bar was happy to give us an ice bucket and glasses which was a nice touch. The hotel really is luxurious without feeling snobby. The spa is relaxing and has a warm pool with two hot tubs, steam room, sauna and plunge pool we really enjoyed our time in the spa. Only downside is there is no fresh milk or fridge in the rooms for tea and coffee, also we didn't have breakfast in the hotel so can't comment Will come back again and again!
Stayed here in The Penthouse Suite The hotel and grounds are stunning, within walking distance to Bowness and the lake. Facilities are excellent and include onsite pub and restaurants, pool and spa and cinema. The reception and communal areas are beautiful. Breakfast was excellent, all food well cooked with lots of choice. The room itself was average ( but the bathroom looked new and was immaculate) The Penthouse is set over three levels and whilst it appeared clean, was tired and a bit dated. The Penthouse rooms are not the same standard as the bathroom. There is only one TV in the lounge area, and we did feel a second Tv was needed in the bedroom. The outside space was adequate and the hot tub worked well. The lake is a fair distance away, but it is quite a good view. It is not entirely secluded. Hotel policy is to swipe a card for £50 for any incidentals you may desire for your room- not entirely happy with the concept, but it was refunded at check out without a problem.
We have been coming here for many years now and have always had excellent service. The staff are both pleasant and efficient and made us very welcome. We would give a special thanks to Shaun (aka kevin). We enjoyed the pool, steam room,sauna & Jacuzzi. On Sunday night We enjoyed a film in the little intimate cinema room. All together a nice relaxing weekend. Having read some of the other reviews I think they must be on a different planet or just love complaining by email and not face to face.
We stayed Monday to Thursday this week and were very happy with this hotel. We were warmly welcomed and all of the staff were lovely and friendly. Great with the kids. We had a lovely family room. We used the spa every day and the staff the staff at Romney's were great. Very happy to help. We had a really lovely time and felt very welcomed and safe. Will be back. Lovely breakfast too
What a fantastic hotel, we arrived early knowing we could not check in but were Greeted very presently by staff who took all our deatils and informed we could use the spa from when we arrived. Room was really nice deluxe double suit plenty of space with seperate living area. Spa was really nice it was just opposite the main hotel in Romney's bar area, staff were brilliant and sorted us right out. Disnt have any food in the hotel and spa Area as we went in to Bowness. Breakfast was one of the best i have had beautiful presented and buffet style couldn't ask for anymore. All in all brilliant hotel staff were welcoming and we both had a nice stay at the Burnside.
We arrived the Tuesday after the Easter weekend for a three day break, and I was a bit nervous of how nice our room was going to be, as I'd booked it as a cheap deal. Needn't have worried: our twin room ( 115) was quite spacious and beautifully appointed. Ok, we had a view of the car park, not the lake. . . . but I hadn't paid extra for a 'view'. The staff ( much criticised on here) were very friendly and helpful, and check in was smooth and prompt. Our card had to be swiped for £50 'in case' we charged stuff to our room ( we did), and that didn't seem acceptable to another couple who were checking in at the same time. We were quite ok with that, as we understood that it would be refunded on checkout if need be. The hotel itself is gorgeous: beautifully decorated public rooms ( including a most interesting lounge dedicated to Donald Campbell and his water speed record attempts on Coniston Water), a very elegant bar and a lovely breakfast room. We didn't eat at the hotel in the evenings as there were so many interesting restaurants in Bowness, but we had breakfast on two mornings. An amazing choice, beautifully presented. Everything you could want: full cooked breakfast, every cereal under the sun, cheeses, smoked salmon and trout with fresh lemon, about six kinds of bread, huge selection of fruit, yoghurts, pastries and doughnuts. And very good coffee. Great value for £11.90. The two jewels in the crown of this hotel are, it's close proximity to the town centre of Bowness ( five minutes walk), and the excellent spa and pool. I wondered just how chaotic and manic the spa would be, given that we were there during school holidays, but it was perfectly fine. Given that this hotel mainly attracts middle class guests, their children were under the thumb and very well behaved. We experienced no problems at all with noisy, nuisance children. Only two small criticisms: we didn't discover the tea and coffee making equipment until we were packing to leave, as it was concealed in the bottom draw of the dressing table. Similarly, the welcome pack and hotel info book were in another drawer. Why? Otherwise, we absolutely adored this hotel and give it five stars! First time in the Lakes, and we shall return!!
On arrival the hotel looks appealing, we walked up to reception and the staff were pleasant and friendly. We checked in and were told we had two glasses of prosecco waiting for us in the bar area. This was a lovely treat sitting down as you can see views of the lake. The room is spacious. Had a little surprise on the mirror for Mum which said Happy Birthday, which was a lovely touch. Although there is no fridge or bottled water. We had to ask for a hair dryer as we couldn't find one in the room, this wasn't a problem and one was sent up straight away. The shower lacks water pressure but the temperature is lovely and hot. The spa is located off from the main building. The spa was good but the changing facilities let it down. The showers were freezing and didn't have any shampoo or conditioner. There were no bags to put your swimming costume in or nothing to spin out the costume. The restaurant looked lovely as we walked in and their was some good choices. The service was a bit hit and miss as our bottle of wine was forgotten. The staff were lovely when I asked for a special request at pudding time. The breakfast was buffet style but had great selection of fresh fruit, cereals, juices, different breads, hot food. They also had different flavour teas (would have been nice to have a small selection in the room) The hotel is in a great location about 5-10 min walk to the town centre. The hotel was good just missing the small touches. Would return to try it out again.
We were very excited to get away for a relaxing break. Greeted by the concierge who went above and beyond. However, the staff on reception weren't very helpful and seemed uninterested. Had high hopes for the spa which would have been nice had it not been for the screaming children. Changeroom facilities were poor with the toilet lock broken and freezing showers. No robes were provided. We booked a deluxe double room which was spacious, nicely decorated and had a nice view. However, the shower was tiny with little water pressure and wouldn't warm through. There was no fridge in the room which was a little disappointing. We had to order water to the room as the taps were hot water. After reading the restaurant and bar menus we were surprised at the costs and decided we couldn't face the chance of being disappointed again. Considering we were really looking forward to a relaxing night away we were both fed up by this point. In the end we checked out and returned home so can't comment on the breakfast. The hotel had really good potential but the standard of the facilities as well as the attitude of the reception staff really lets this place down which is a shame considering the price we paid. Would definitely recommend trying somewhere else!!
I have never written a trip advisor review before but since staying here I have been compelled to write one. If I had know the information below we certainly wouldn't have booked this hotel. We had booked a 3night stay at the Burnside hotel and spa for a birthday trip away. Echoing the review below, on our arrival the reception staff couldn't be more unhelpful. There was no welcome or smile and they just seemed to be concerned about getting their money rather than explaining details about the hotel such as breakfast or check out times etc. The rooms were nice but small and stuffy. I felt they were overpriced for what they were. We had prebooked a 3course meal following an email offer by the hotel only to find that lots of the options were only available at additional supplements. The food was over cooked and tasteless. However, the barman in the hotel bar is a real gem. Very friendly and enthusiastic about gins and gave lots of advise of drinks to try. The spa... if you are a couple without children definitely go after 7pm when it is quieter. The spa is really lovely and it has a poolside bar. However, the lockers don't lock and there are only 2 sun beds for the whole area. The thing the struck me most odd about the spa is that the treatment room (there's only 1) is upstairs and can only be accessed by going back out through the bar in your swimming costume (you're not offered a spa dressing gown) or by going up the stairs that are over the pool. This goes straight into the treatment room. During our treatments, we could hear the children screaming in the pool the entire time. When I mentioned this to the manager explaining that it was not the relaxing massage that I'd paid for she told me ‘I should be able to zone out!' When my boyfriend asked for a dressing gown at the spa reception he was met with a cocky response by the member of staff at the ‘spa reception/bar' and had the shutter slammed in his face. It is such a shame the staff let this place down because it has potential to be a lovely hotel.
Receptionists definitely do not have the welcoming smile I would expect. Barely acknowledged our arrival, didn't move from seat and went through basics with us before pointing us on our way. First impressions of spa - beautiful and relaxing. Booked in for full body massage. Laid down getting my massage listening to screaming children in the spa. Used the spa the next morning and there was a small child in there approximately 3 years old who screamed and screeched the whole hour we spent in there. We gave up in the end. Nice spa if adults only. Had really good expectations from this hotel but these were not met. Has so much potential to be an amazing hotel and spa.
Burnside Hotel & Spa reviews Reviews 4.5 Very good 196 reviews on Google Couples 4.3 Families 4.3 Solo 4.2 All reviews Most helpful Most recent Highest score Lowest score Sharon Sephton-EDIT2/5 an hour ago on Google On arrival the Hotel was very appealing ...not stayed here before so was excited to see what it had to offer ... The room was small...although equipped .I found expensive for what it was ... Breakfast ...self service buffet ...good was good ... Staff..very nice staff ..always helpful and lovely consiege... I did however ...in returning home ..having emptied my suitcase had found that my brand new bottle of Jimmy Choo perfume was missing from my suitcase ...it was there last time I checked on the Saturday night getting ready for evening out .... ..I have had all my case upside down ..and nowhere to be seen ... So after paying over 650 for the stay ... A bitter taste was left ... You would hope paying high and prices in a high and hotel ...your belongings would be safe????? Lock your belongings away ....
Stayed here for one night over Easter. Clean well equipped room and friendly staff. Good bar snacks and beer in the pub. Good breakfast with a varied choice and just a couple of minutes walk from Bowness-on-Windermere and it's ameneties
We had a two night stay to celebrate our engagement and despite not getting an upgrade we were treated well with a lovely bright room. The spa facilities were great we around 2 hours each night and more or less had it to ourselves; thoroughly enjoyed it. My only criticism would be our mattress which was really hard, even my other half who likes a hard mattress woke up sore. We didn't mention to staff though as too busy enjoying ourselves. I have already recommended to family ??
Booked into the expensive Lake suite which has a view of the lake, well I could indeed see it but the side of the house next door blocked a good view. The hot tub on the balcony was nice, except when there were people below having a smoke and unluckily for us the wind brought the smoke straight to us. We thought the restaurant menu was expensive and limited. Staff seemed pleasant enough, except when we asked if we could leave a day early and the manager apparently said no, we would be charged. Called Best Western and they sorted it and we left a day early with no charge. Overall we were disappointed in the hotel, for the price we paid we expected more. We have stayed at other Best Western hotels for a fifth of cost and they were a lot better. Bad luck and timing by us??.
We stopped here for our mini moon and it was fantastic. We got a free upgrade to a suite which was amazing. I would definitely recommend. Staff are polite and friendly. Rooms are spotless. Within walking distance of lake for boat trips.
This really is a Gorgous Hotel and currently going through further re-furbishment, so will become even better. But there is something off here and maybe am spoiled from so much USA travel and higher level of friendly staff and service. This was a booking as a Xmas present from my Mother. and right from booking there was something off. 3 staff behind the counter - staring, but not engaging with a smile or Hello. Then 1 said to complete the registration card. I didnt have my car registration as had just bought it and mentioned I'd grab it later and the total horror from their faces, that I dared to make that decision - yep a rigid vibe and NOT welcoming. GREAT dining and food. Again, just a bit off - as we walked into the restaurant only to be told by another young girl "follow me" (felt like a School Child being taken to the Headmaster office) to be taken outside to check us off on a list and to re-enter. She was about to sit us right next to another couple (one of my pet hates when there are plenty of other spaces and you end up closer to the stranger next to you rather than the person you are with), so I said let's sit near the window - again the shock that the 'control' was not complied with. BUT... the food was great! - VERY small portions however so NOT recommended for my USA Following! up at 7.15 to have a light exercise in the gym to start the day, which is in another building and pouring of rain - a member of staff seemed to find it amusing who was working outside to watch me walk there, try the door and find out it's closed. Then tell me after it was closed ??? I asked how to get into the Gym, girl on reception told me it's not open until 8am and before I could reply as though they were used to comments as to 'why?' her rebuttle came with "Our guest don't come to use the Gym, but to Relax!" Sorry, but it's badged up as a Health Spa... and to some that might be an early morning Swim or light Gym and stretch - but again a dismissiveness that just didn't fit the many Spas around the world I have stayed at. On check out on asking about my stay - I said Great Facility (it is!) just shame about the Gym and again drew the attention from all the other staff, who work from behind reception, like I had dared to criticise. She pressed me on anything else. So I shared another point - not major, but spoils the Wet facility (changing area and Swimming pool) that they should consider turning on the ventilation, as when you enter the changing area in your normal clothes, you get immediately soaked with all the moisture in the air (musty smell) and the Swimming pool area is the same - so much wet in the air (ladies dont expect to keep your hair dry above water) and evidence of such is seen in the rust on the metal beams supporting the stair case that goes over the swimming pool. PLUS - it is at best LUKE WARM and after being outside took me a good bit of activity to warm up in there. Just as I was mentioning this (calm friendly sharing tone) one of the ladies in Black suit walked by to abruptly pitch in, that "it's fine and been like that for 4 years!" and just walked off. I gave up at this point and walked out. Yep - Awesome asthetics and bedrooms and common rooms. but hugely let down by young and overly formal and rigid staff. 4-5* Facility 2-3 Service 1* Attitude by some staff who clearly have never left the lake district and experienced great service around the world.
This hotel has potential but the customer service needs renovating like the hotel! We bought a great value deal on living social. Couldn't get a Sunday booked until a week before the voucher expired. Even tho we called giving lots of notice! Anyway this happened to be when it snowed and a major road the A66 was closed. 2 hours later in a rear wheel drive car having exhausted all avenues to get to the hotel we had to call them very upset to say we couldn't get there due to the snow and could be re arrange. We were told no there was nothing they could do! Not good. I explained I really want to come and stay it's not my choice we travelled two hours to have to turn around as the conditions were dangerous and we had a child with us. Again we were told as the voucher expired next week she would speak to a manager, at this point the manager came on the phone argued with me and said I had to pay £30 to come the next week on a Sunday as its high season?!?! Disgusting!!!!! Anyway I arrived the week later and paid the £30 as it was highlighted on my check in paper! I do not see the justification of this at all. For the sake of a week when I tried my best to get to the hotel in dangerous conditions. You should not do vouchers if the service is not the same standard as booking direct. The hotel was not worth the full price only what we paid, which was £189 the cinema room was broken, the spa changing rooms grubby! Tiles loose and renovation VERY obvious. Pros however were, a comfortable bed and large family room. Beautiful evening meal and wine and lovely waiting staff. Shaun on concierge was also lovely! Excellent location to reach Bowness. Would I recommend the Burnside following my stay- no I'm afraid not.
We have stayed at this hotel, many times over a number of years, The breakfast for the price is very disappointing, It's expensive, buffet style and just warm, the food often ran out, not checked enough to be replenished as often as it should be, temperatures not maintained as should. We sat at our seats and our breakfast was barely warm. Toast machine took a lifetime, had to do several times. For the price of breakfast, to expensive for the quality and standard. Never used to be like this a few years ago, used to get waited on for teas and coffees, and any toast was made for you as requested, still buffet Style breakfast, but the heat was maintained keeping food hot. Also, at the spa, lockers wernt working to keep your valuables in, several lights in the pool were off, shower in the pool has now gone rusty,, sauna wasn't working as the door was off. We had many positives, to the hotel, great stay, just making a few points and hope these issues are rectified as a great hotel.
I booked this stay as part of a Valentines Day present for my girlfriend. We arrived considerably earlier than check in, however we was able to register the car on the hotels database and was offered access to the spa whilst the rooms were being cleaned (bearing in mind we arrived at 1130am). Although we was grateful of the offer, I had planned to hire a boat at the marina (a 5 minute walk from the hotel). When returning from our outing, the concierge chap was really friendly and welcoming and the reception staff really helpful. We was checked into room 350. The room was decorated really nicely, the bed was huge and the bathroom really nice. After sorting ourselves out, we headed down to the spa, had a swim in the pool and used both Jacuzzi's. The best feature, a pool side bar. Although a bit pricey it was still good to be able to get a drink whilst using the jacuzzi. We stayed in the spa for a few hours before going back to the room to get changed for our evening meal. Upon arrival to the restaurant we was pointed towards the bar area, no longer had we ordered was we collected by the waitor and shown to our table. The food was amazing and the table service second to none. After our meal we spent some time in the bar area and I must say Brian is a huge credit to the hotel. He spent a lot of time talking to both me and Amy as well as discussing the various drinks available. As the bar area was closing Brian and the reception staff pointed us in the direction of Wheelhouse, a club around the corner. The breakfast the morning after was really good. With plenty of choice and attentive staff. We wish we had stayed longer and will definitely be back again soon. We both highly recommend this hotel. Until next time, Anthony & Amy
This stay was a present for us so I can't comment on the price but the hotel is lovely. We were met by a very friendly and helpful concierge and the reception staff were very pleasant too. We were shown to our room which was really nice. It was spotlessly clean with a huge bed. The bed was a little too soft for me but that's a personal preference. We also had a very nice lounge area. I loved the bar area with it's sparkling wallpaper and the views of the lake it was very relaxing. The restaurant was very well organized and the food and service were superb. There was plenty of choice for breakfast the only slight negative was the tables were a little too close together. We did venture into Bowness which is right on the doorstep but there is quite a steep driveway which may be a problem for anyone with walking difficulties. Would I return I'd absolutely love to thank you for an excellent night away,
Fortunately I have not stopped at this hotel. Upon making an enquiry regarding an potential stay, I found the reception staff lacked basic customer service skills. When I spoke to the senior receptionist, she was arrogant, rude and dismissive. The hotel must not need the patronage of my friends and I, preferring us to book elsewhere. Unfortunately for them, the purpose of the trip was to scout for potential wedding venues. The money they missed out on is therefore significant and should get the senior management to question these behaviours. This opinion is not isolated as I typed in 'rude' in my search of reviews and soon realised that thia observation may be endemic in their business practices.
Burnside H, Manager at The Burnside Hotel, BW Premier Collection, responded to this review
Following your recent review, we would be very interested to know when you made your enquiry, for us to identify the members of staff you have spoken to. Unfortunately, as you haven't been able to stay at our hotel you have missed out on how wonderful and friendly our staff are, and if you take time to look at the reviews it shows glowing compliments of all our team. The Management & Staff of the Burnside Hotel & Spa
My husband booked me a stay for a birthday present . We had a room with a hot tub on the balcony and it was worth every penny ! The room itself was lovely , nice size , nice bathroom , decent size towels provided and robes . The hot tub was the star of the show , views were fantastic , it's set at 40 which is perfect . We sat in it for hours in the rain drinking fizz ! Even managed an hour before check out on Sunday morning in the glorious sun ! Breakfast was lovely and fresh with plenty of choice . Spa area was ok , jacuzzis a bit too cool But I think we were spoilt with the hot tub really .
Stayed at the Burnside for a couple of nights and booked a Garden Suite. I was a little disappointed at the cheap ‘Essex style' furniture and styling of the room. The dressing table had seen better days and was in need of a paint job. The living room area was unimaginatively furnished and not at all cosy. The corridor smelt of cigarettes and this leached into our room at times. I did mention this to reception. We were unable to use one of the jacuzzis in the pool area as it had a strong chemical smell again we did mention this to reception. However the food in the restaurant was wonderful and the breakfast very good and I would generally recommend this place.
We stayed in this hotel Sunday night for our anniversary. Absolutely amazing. We paid for the Deluxe Double Room which I was 100% say to pay the extra for. The love heart hot tub on the balcony with the views was just picture perfect and so romantic. The rooms were spotless and tidy and the beds very comfy. The hotel itself is lovely. The concierge man very friendly and helpful and adds a nice touch to have someone show you round and chat to! We ate in the snug bar and the food was very nice. We didn't spend much time in the spa due to having our own hot tub but it looked impressive from the bar. Only a short walk into bowness. Everything about this hotel and stay was amazing. Can't wait to return!!! Thank you!
We attended a wedding here, we didn't stay here tho, but the Hotel was really lovely and the staff were really nice and friendly. The food and the service we had was fantastic. The hotel was really pretty with lovely views over Lake Windermere. I would stay here in the future.
The hotel is in a great location within easy walking distance of bowness and the lakeside. Although the hotel does look tired in parts from the outside it is lovely inside. The rooms were big and spacious. Only two tiny issues were that the rooms do get very hot and this was on a snowy weekend so in summer it may be a problem, and the room doors aren't the best a lot of noise does get in. Breakfast in the hotel is a hot and cold buffet selection and is of a very high standard. The evening meal we had in the hotel was again very very good. Will definitely be returning to the hotel again.
Great Hotel, clean and well refurbished rooms and we can bring the dog as they have a separate dog section of the hotel. Love the Pool area with the bar and jacuzzi and steam room. It was good that kids are allowed in too (restricted times). lovely pub on site with the cinema upstairs. The location is right in the centre of Bowness opposite where you board the boats so really handy if you want a boat ride to Ambleside. Breakfast is good too and the prices are excellent considering the location.
Arrived early due to inclement weather at home. Asked reception what time official check in was. 3:00pm mentioned we used to say at the hotel a lot when we first got married, and it was our 30th wedding anniversary - nipped to use the loo can back to a complementary upgrade to room with a lake view. Very nice. All the staff are very friendly and nothing too much trouble. Spent our second day after a snowy walk in the Spa had it all to ourselves for at over 30 minutes bliss. Will not leave it so long again to return.
Just returned from our third late winter stay at Burnside. Ask for, and are allocated, the same room each year. Comfortable room with very comfortable bed. Pleasant to spend time in. The refurbishment saw the bucket seats replaced with slightly less comfy ones to look at the lovely view, though. The refurbishment has been excellently and tastefully done, especially in the dining, breakfast and lounge rooms. Everything has a 'quality' look and feel. Breakfast is an extensive buffet with a genuinely fresh fruit salad. Evening meals are excellent, tasty and filling. Being picky there could be a slightly wider choice but that is being very picky as I always gave enjoyable food. The staff are all efficient and friendly. They obviously enjoy their jobs and working environment. The swimming pool and jacuzzis are great and the gym is well equipped considering it is not a terribly large hotel. Thank you for another lovely stay, even providing a pretty snow scene for our final morning! See you next year. Service 5* Value 5* Location 5* Can't activate below.
My wife and I stayed for one night at the Burnside for a little break and really enjoyed it. This hotel is trying to do somethings different and for that they should be commended, from the little pub in the car park to the little film room. Our room 122 had lovely views across to the lake and was really spacious and clean, bathroom was a tad on the small size with an over bath shower, but suitable enough for us. We had D B & B and the food on offer was excellent, smallish portions, but when having 3 courses this is enough. Breakfast was very busy, as is usually the case buffet style, but plenty of choice. Pool can also get busy, but could do with more seating, but the poolside bar is a nice touch, will return hopefully for more than one night.
Visited 19th Feb for two nights in a family room (228) which had a large double bed plus bed settee and a T.V you could actually see ( so many places have tiny tv's) . Our grandaughter had separate room within the family room, which was of a good size . We had to turn our radiator off as it was too hot for us. As it was our daughters partners birthday, they had room 240 , we had a cake and on speaking to the spar bar staff they offered to hide it til the evening. When it was brought out they also came with plates, serviettes etc even though I had taken some anyway. ( nice touch ) We ate both nights in the spar bar and food was hot, good quality and a fair price. All staff were happy , pleasant and very helpful. Had a nice chat with the concierge as we were about to leave and he was a happy chappy and greeted all guests as they passed. It is a lovely clean well presented and maintained hotel. O.K. There are some old windows which may have been a little worse for wear but the hotel is undergoing an ongoing refurb. Breakfast was excellent with something for everyone, our grandchildren were pleased to be able to order porridge ! Would not hesitate to return or recommend. Can't score service, value and location for some reason. But service5, value 4, location 5.
My wife and I stayed for 2 nights DBB in a Deluxe Double. , The hotel is perfectly located for the lake and the cruisers Windermere and its attractions so no need to move the car. We found all the staff really friendly and they took time to chat about the place. The room was a good size with an enormous bed and still had room for a sofa without looking cramped. Despite being full on both nights we hardly saw anyone or heard them in the hotel. Dinner was very good and service excelant. Breakfast was buffet style and everything you could expect. The pool and spa was very good with WARM water sauna steam room and two hot tubs and a gym all in a building next to the hotel with its own bar which also did meals Altogether a lovely stay and would definitely stay again.
I stayed here with my girlfriend for a relaxing weekend and we loved the hotel. Our room was beautiful, spa pool and bar etc were great. Only a 2 min walk into the centre of Bowness which is extremely handy. I couldn't recommend The Burnside hotel enough.
We booked this hotel for a mini mid week getaway for our 10 year wedding anniversary. The hotel was beautiful and in a perfect location for walking to the lake and town for food and drinks of an evening. The room was beautifully decorated and spacious with tea and coffee facilities in the room. The only thing I'd say is that the walls are very thin so could be noisy Breakfast was a buffet breakfast with a large selection to suit most people. The spa was lovely - can get busy with children but then it's childfree from 7pm. You can also access the bar whilst in the spa We ate in the hotel restaurant one evening and the service, setting and food were amazing - couldn't have faulted it. Overall all lovely midweek get away with the hubby
Hotel was lovely, modern and clean and our room had a great view over lake Windermere (room 352). Staff are very friendly and helpful and the food was great too. Hotel in perfect location to explore the surrounding area, only a few minutes walk to the centre of town. The Spa is nice however there's a lack of loungers around poolside (only 2!) and it's very dark, not ideal if you want to relax and read a good book etc. Having said that facilities are good. I would definitely recommend this hotel to anyone visiting the area.
I take no joy from writing such a negative review. Anyone considering staying at this hotel, please BEWARE and seriously consider whether to give these people your hard earned money. Do not be fooled by the fake smiles and glossy imagery. From my experience, I seriously advise against staying here. There are other hotels in the Bowness / Windermere area who will value your custom much, much more. Our one night stay at the hotel was a Christmas gift from myself to my partner costing around £200.00, which included a Spa treatment. The break was meant to be a happy special time for us both. We gave our choice of hotel much thought and consideration, only to be hugely disappointed. I have not being able to come to a resolution with Justine Cutolo the General Manager. This lady works is hospitality but I certainly do not feel (through my own experience in dealing with her) that she is very hospitable. I have sadly found her to be very dismissive and unsympathetic. There were a number of disappointing issues during our stay. Sadly these were deemed minor by Justine who has displayed little empathy nor has she taken the issues seriously. Lack of communication before our arrival and during our stay, poor hygiene in the hotel and freezing (below minus 1) temperatures in our hotel room during the night seem little concern to Justine. At the time of our stay, these issues were brought to the attention of the hotel but because we didn't make a fuss at the time of our stay, Justine believes the hotel has no case to answer. I have exchanged various emails with her but to little avail. In my opinion, this lady simply isn't bothered and dismissed the issues in an arrogant and cocky manner. Think twice before making a reservation here. My partner and I departed the hotel feeling stressed, tense and very let down. Despite the recent contact with Justine, we both remain very upset and saddened with the whole experience. Don't waste your money.
Burnside H, Manager at The Burnside Hotel, BW Premier Collection, responded to this review
Dear Mr Dawson, Following your recent correspondence with both the Burnside Hotel and Best Western we have all been very disappointed reading your email and we would like to reiterate how sorry we all are that you remain upset and saddened with the whole experience. Please be assured, a lot of thought and consideration goes into any reply to a customer's comments, as it is our intention to encourage all our customers to return to the hotel. At the time of your stay the few issues you brought to our attention were rectified by our Head Housekeeper who came straight to your bedroom and inspected your room in your presence, and only left when you said there was nothing else she could help you with. At our hotel, the heating has always gone off for a few hours in the night. Individual room heaters as you received are offered to guests who prefer the heating on all night. We hope anybody looking to stay at the Burnside Hotel will read all our reviews and not one from a person who sends an email to the hotel stating, ‘before I enter my experience into the public domain' with an intention of bullying the hotel into offering compensation. Looking at your other Trip Advisor reviews, this seems a regular occurrence with you. The Management and Staff at the Burnside Hotel & Spa
Stayed for an overnight on a Lakes visit. I booked using BW points and knew when I booked it would be a twin room rather than a double. The room was typical BW, clean and comfortable, most things catered for. My wife was disappointed that all the Spa treatments were booked up so if visiting here book your treatments in advance. The public rooms in the hotel were comfortable and the bar well stocked with great service from Brian. Breakfast was a hot and cold buffet and for the £12.95 per person probably normal for this area. The quality was good and no restrictions on quantity. Location of the hotel is great if you venture into the main part of town, only a short walk. Overall a good stay, and if coming back would look in advance at the facilities that require pre-booking.
We stayed on a three night Dinner, Bed and Breakfast from Sunday Feb 11th. As soon as we arrived we were very impressed with the look and the decor of the hotel. Room was superb just as the photos showed. Lovely snug bar and excellent leisure facilities where you could drink prosecco by the pool. Dinner well what can we say. The best meals we have ever had. Fresh local produce cooked and presented to Mchelin standards. Excellent range of drinks in both bars, stocking quality draught beers. We spent one night in the 18 seater cinema which contained large sofas to lounge on. All included in the price-exceptional. Only 5 minute walk into Bowness so we left the car in the car park for the duration. Concierge man was extremely jolly and very helpful. The restaurant and bar staff obviously really enjoy their jobs as always happy, attentive and very polite. Special mention to the Mexican lady who worked in the restaurant and the bar manager, both of which were very friendly and they made our stay even more enjoyable. We will definitely be returning as soon as possible. Well done to everyone.
Arrival: Checkin at 3pm is far too late in my opinion. We had the day planned out and the late checkin ruined things for us. Also, considering checkout is 11am, you're getting less than 24 hours in the room for the price you pay. That's a disgrace in my eyes for a hotel clearly not operating at full capacity. The Spa: Nice enough but not as fancy as the pictures make out. Kids in the 'relaxing spa' didn't exactly make it relaxing. About 8 chairs in the whole place to put towels on and take a break from the water. £6.95 for a small glass of house champagne is a rip off but the massage was great, I recommend paying the £40 to get it done if you enjoy a good massage. The Bar: No ambience, no music - resembled being at a wake. Very clean though, so that's one thing I suppose. The Dinner: 3 course meal included in the price and thank god it was. Be warned - do NOT go for dinner in this hotel if it is not included in your price. The portions are so small and the cost is excruciating, considerably more than what you'd pay in a top London hotel when portion sizes are considered. It was nice, but we left still feeling hungry. Breakfast: Buffet breakfast, nice enough. Very busy though and food/drink didn't seem to be getting replenished quickly enough. This resulted in several trips. Summary: A 3* hotel at best with an additional star awarded for the investment that has gone into the Spa. The prices being charged and pictures online are writing cheques that they sadly cannot cash when it comes to the reality of the stay. Do not go here if you want a relaxing Spa break, because you'll be surrounded by kids, either in the pool or watching very loud videos on an ipad at the dinner table, which the staff did nothing about. It's as though the hotel wants to have it's cake and eat it by charging huge prices for the food and drink, yet they do not uphold the standards you would expect to justify said prices. They're very confused about what market they're trying to target and I'd say they're just selling off the yet-to-be refurbished rooms cheaply to get some money during Winter. An average stay and we won't be rushing back. Credit where it's due though - the staff were all very pleasant and polite.
My husband booked this through Secret Escapes as a surprise so didn't really know what to expect. When we first arrived I was disheartened to find no parking available (every space taken) and building work ongoing. The entrance was very nice and checking was efficient. The room itself was very nicely decorated with a large bed and smart sofa but the temperature was extremely hot, with the radiator turned off and patio doors open it was bearable but obviously the doors had to be closed during the night - well actually more to do with a car alarm going off from 5-11pm..... which meant it was unbearable for most of the first night... by the second night it seemed to be slightly cooler. Stayed in room 117 The A la Carte restaurant was really good with wonderful and personable staff and amazing food but did have to put the lamp on to be able to read the menu... ambiance lighting went a bit to far.. breakfast again was really good with lots of choice and the offer of additional dishes being made. The Spa was also better than expected with a pool, sauna, steam room, plunge pool and hot tubs.. all used by most of the guests so had to wait for access to the hot tubs but bar facility were also available. Think I would stay again as the location is very near to Lake Windermere making it easy to get into town and the restaurant was really good so perhaps it might be beneficial to pay for an upgraded room.
The hotel is definitely in a fantastic part of the world which is probably why it is rather pricey compared to a hotel that offers a spa. The restaurants in the hotel were good and not overly expensive, similar in price to the restaurants in the town. The shower in the room was poor as it would trickle out and the temperature fluctuated. The rest of the room was a nice size and a pleasant place to be. Overall the spa facilities were ok. There must have only been 5 working lockers in the changing room which personally did not allow me to fully relax as you will have to take your belonging poolside and continue to check upon them. The pool was enjoyable and clean but one of the two hot tubs was full of what must have been chlorine leaving it unbearable for me. The other one was just as you would expect. The steam room and sauna was as you'd expect. The pool area was not busy but if it was people would be without seating. The staff were helpful and polite and overall the entire experience of the hotel was good but it doesn't leave me begging to return.
Had a brilliant stay for my mums birthday. Our room was a little dated however my parents was very modern and beautifuly decorated. When we were on our way home my mum decided to tell us while she was there she had a few ghost encounters in her room 152 very odd. But it is an old building. The spa was amazing so relaxing and loved the bar in the spa what a good idea. Nice breakfast with lots of choice. We will be returning very soon and with our dog this time.
We called up and booked a late booking midweek time away and got a great price on DBB in a standard double. The room was beautiful but we decided to upgrade again and took the Lakes Suite, overlooking Lake Windermere with its own Hot Tub on the private balcony. We were soon enjoying pink champagne and bubbles (not just in the glass). The included evening meal was spectacular and we were astonished not to be charged more than we were. The highlights were the Starter and Desserts which were magnificent in their own rights. The stay was just a bit more special as we awoke the next day from a glorious night's sleep to a snowy white-out which we enjoyed all the more from the warmth of the hot tub whilst snow gently fell upon us from the sky. Magical!! We stayed a Monday night and thus there were quite a few people in the hotel staying over from long-weekends. The banter in the bar Monday evening was great fun!! Very, very happy to recommend this hotel & restaurant (again!!!)
my husband booked this as a treat for my birthday and i looked forward to it very much. Hotel at first glance was very nice, we stayed in room 102 with a hottub on the balcony. on walking into the room there was a strange smell, found out it was the cushion on the bed my husband felt sick, stunk like b.o. tried to have a shower before getting into the hottub as it states in the room you must do this, hardly any power mostly a trickle. tried to run a bath after getting out of the hottub and the water was brown, phoned reception and they told us there had been a power cut so the pumps had shut down and that they had been round the rooms to let people know but we were out and didn't know, i asked why they had'nt just left us a note under the door, we would have understood. tried washing my hair next morning and the water was still a light brown. Then to top it all we went for breakfast went to pick my serviette up and someone had left chewed up chewing gum on the plate, i felt sick, took it to the waitress and she did apologise, we were in for breakfast at 8.10am breakfast starts at 8am so no way someone had used that table that morning before us. Breakfast had plenty of choice but was only just warm. we have used many hotels and have never once complained EVER but this has made us so mad after paying £200 for the night, thank goodness it was only 1 night. we appreciate that they couldn't help the power cut that caused the water problem but they could have let people know what to expect. the hottub was excellent and if it was'nt for that think we would have hated it.oh and no shelf in the shower to put toiletries on had to use the floor. NO WAY A 4 STAR HOTEL.
Tried the spa area twice, first time Sunday evening, can only describe as a night club without the music, no lockers available, people leaving clothes and bags around the pool area, lots of drunk and very loud groups. Second time early morning, spa empty thought we were going to have a nice relaxing experience, how wrong was we, stepped in the top Jacuzzi sat down and couldn't get out quick enough water was grey and stunk of urine, no showers around the pool to shower off, entered the pool which seemed to have a layer of grease floating on top, steam room was nice but again no showers to clean off before entering the pool and by this stage I just wanted out to try and get clean, threw away new swimming costume as it smelt that bad.
Stayed for one night on a dinner bed and breakfast deal. First impressions were good and staff were friendly but it went downhill from there. Decor in places was nice but a lot was poor quality and gave a bargain shop feel. On a weekday afternoon the spa was overcrowded, no lockers or poolside chairs available, people were crammed into the sauna and only one hot tub was working. Dinner was average, starters were very cold but the main and dessert were nice. The room itself was nice, mattress was very hard and lumpy. Bathroom was very small. The toilet was tucked in a alcove which meant you felt like you were also sitting on the towel rail and there was no loo roll holder. Hot water took 20 mins to come through the shower and then the water pressure was so poor it kept stopping and starting. Staff did come to look but said ‘that's just how it is'. There are so many other lovely hotels in the area. I would not stay here again
My fiance and I stayed here for a romantic weekend. Beautiful hotel, one of the nicest we've stayed in in the UK, attentive helpful staff, amazing massages and to top it off the buffet brekfast was sublime!! Very close to local ammenties. Can't recommend this hotel strongly enough. We stayed in a family room which was beautiful dexorated, spacious and clean.
Had a great 2 day break here. Staff were excellent, the dining room staff really worked as a team. Food very good, lovely spa although a little dark! Had a room at the side overlooking the gardens, very nice and quiet. Will certainly be returning.
This hotel is excellent for our needs. Dog friendly, people friendly & a good location 5mins from the centre. They have a great concierge so friendly & helpful. The rooms are very comfortable. Free parking
Really enjoyed my stay here in January! Hotel was lovely, staff were friendly and the pool area is really nice too! Only thing I would say is more loungers would be better but loved the bar inside the pool. We had a 3 course meal included with our stay and the food was delicious! The hotel has a bar/ restaurant as well as a cosy pub on site which has a log fire! Would highly recommend and would definitely stay again.
Just returned home after a few days stay at the Burnside. We spend almost all of our time in the lakes, so we know the area well. Books as a Christmas present we knew just where the hotel was. The rooms, the modern style decor, the staff, the food and the hotel in all was brilliant. The staff were all friendly, helpful it every possible way with nothing being a problem. The food was fantastic. The pool area a total joy. Food and drinks prices are just like any of the Meany bars and bistros in the area something which Meany people want to know but don't ask. If you want to relax and chill you don't have to leave the hotel for anything. I'm looking forward to a return trip.
What an amazing hotel this is, there's always someone cleaning somewhere and it's immaculate! Me and my wife stayed in one of the snug rooms on the Friday and Saturday which just the right size for a short break, the only gripe of the room was the tv was to low down in front of the bed, really could do with being up on the wall, everything else in the room though I couldn't fault it! Breakfast was excellent with your usual English buffet style with cereals, fruits, pastries and yogurts. The spa and pool area is excellent, it's clean and well maintained with a really good relaxing atmosphere about it, steam room and sauna are also very good! The bar that opens into the spa area is an excellent touch, you don't need to take and money with you, instead you can just charge it back to your room and pay the balance anytime!! We would definitely return but try one of the jacuzzi rooms for a little bit more lux!
Recently modernised so nice decor. Friendly helpful staff, good food and a Spa, Gym and indoor Pool. If you want a treat get a room with lakeside views, balcony and hot tub. ( it was great sitting in the tub in January, drinking wine and watching the boats on the lake and later the stars in the sky. The pub in the Spa complex serves Tapas and Pizza in a friendly informal atmosphere. We also had a 'Posh' meal in the restaurant. Both good. Breakfasts are self service with a great selection. So full marks from us.
Picked hotel having checked reviews. My experience wasn't great. Arrived @ 1230 . Due to heavy snow front drive to entrance was closed with no signage for alternative entrance. Room not available, but told to go back after 3. Weather was appalling, offer of a hot drink would have been nice. Went back at 3, receptionist rolling her eyes at another guest when he walked away. Access en route to room just littered with sheets in piles on floor and bottles/glasses left on sides. Remnants of cork wrappings on floor of my room.... this was 3 in the afternoon! Bathroom dated and poorly laid out. Breakfast ok but same everyday. Nice to see member of kitchen. staff just lazing on table drinking coffee at entrance. Overall quite unprofessional service.
I LOVE The Burnside. I'm local, and often stay in the hotel for work. The staff are so lovely and helpful and friendly, without being overbearing. The energy in the hotel is absolutely gorgeous, the spa is so relaxing, and the interior decor in the rooms is equal parts modern, eclectic and comfortable. Food is great, breakfast is very generous with lots of healthy options -- even the WiFi is good!!! If you're looking for a hotel in the Lakes with all the pros you expect from a 4* but with none of the stuffiness, The Burnside is for you. The best hotel in the Lakes by far.
Just back from a few days in the Lake District, staying at The Burnside Hotel, which I thoroughly recommend. The rooms and facilities were first class, but the people made it extra special. All the staff were great - very friendly and helpful but I must single out Mike in the Bar for his knowledge of gin, and Sean, the Concierge for his knowledge of the area and of Beatrix Potter in particular. We will definitely be staying there again, when hopefully the weather will be better!
The staff made this trip. The hotel is lovely, clean and well presented even though continually being upgraded (don't worry, this has no impact on your stay). Previous positive reviews highlight the positive aspects well but I'd just like to thank Shaun (Concierge) and Alesha (in the restaurant ) especially for being so genuinely welcoming and making the stay so pleasant. Nobody interfered or got in the way, but if you wanted something they were easy to find and nothing was too much trouble. Unlike some hotels, you don't feel you are intruding if you wander round the communal rooms or take your tea from breakfast to sit by a view while you plan your day. We didn't fancy pudding immediately one night and wanted to take a late dip in the spa - no problem, added to the dinner bill and we just asked a bit later and it was served in the bar. The spa is nothing short of magical (although I'd love you to add a swimming costume drier) and photos don't do it justice. They've really got it right. We will definitely return.
We arrived family of 4 early and room was ready which was a nice surprise, reception lady with blonde hair forget her name was lovely and informative, there is a lift to rooms as well as stairs. We entered a cosy split level room with clean bath/shower nice cosy bathroom with toiletries and plenty of towels, sliding door wardrobe for suitcases ect and large bed and seating area with large tv downstairs, Kids single beds upstairs with tv, wifi worked fine in room too, beds were comfy room was clean lovely and tea tray was plentiful. Spa located across car park in pub/spa/gym/cinema (all in one place) opening times for spa 8am -7pm for familys. 7pm onwards adults only. 2 films show in the 16 seater cinema 6pm for family and 8pm for adults, pub food was really enjoyable, i had the 3 for £12 tapas really enjoyed it, kids icecream looked lovely and well presented. My Husband liked the gym although states could do with more weights, the treat was most definatly the spa it was beautiful and we had loads of fun as well as relaxing, lighting is low and nice a quiet, 2 jacuzzis, large enough pool for a swim, ice cold plunge pool, sauna and steam room and treatments room upstairs. Breakfast room was in resturant in hotel which is buffet style in hot plates and continental from 8am -10am. lovely spacious loungue rooms with large settee and puffs and seating area's indoor and out. check out is 11am. Highly recommend this hotel to family, couples and anyone wanting a relaxing treat.
We really enjoyed our first stay in October so we booked another couple of days just before Christmas. The hotel is lovely, the room very clean and both the hotel bar and the onsite pub are very good - really nice, friendly staff - we will be staying again.
Stayed here mid January, the trip was a surprise for my husband's birthday which I mentioned at the time of booking. The hotel was lovely, we were checked in by a lovely lady on reception and as our room was not quite ready (we were early) we left our bags in her capable care and went for a potter and a spot of lunch in the centre (which was just a few minutes walk away). We were delighted when on our return we checked into the room and found we had been upgraded to a room with a hot tub on the balcony and lovely birthday message! Such a fabulous and personal touch! This compelled us to book dinner at the hotel that evening and we were not disappointed- lovely surroundings, great atmosphere and fantastic food. Breakfast was also good - although busy. Sadly we were only there one night so did not have chance to check out the spa but overall the hotel was great, service fantastic and I would definitely recommend. We hope to return very soon!
I have just got back from the Lake District and a stay at The Burnside Hotel and spa. Albeit winter rate they were very competitive with there rates. The room was large with a king sized bed and a sofa. It was clean and well presented, you would not be disappointed with the room. It also had double glass doors that gave great views over the gardens and Claif Hights lower fells, these doors lead on to a balcony with table and 2 chairs. In the spring, summer or autumn you could sit out or eat alfresco. They have a bistro bar which is separate to the main hotel. They have a lounge bar menu or you can eat in the fine dinning restaurant, the food is excellent. The staff are very helpful and pleasant. It is a great base to travel out from to see the south lake or central lakes or to wonder around the shops of the village
Having stayed at the Burnside on 27th December, a number of issues were found with our room which I reported to reception & subsequently repeatedly by email to the Management. I am still waiting a response but having read a number of reviews today I don't expect to receive one! This I find disgusting & totally unacceptable that a hotel of this supposed high calibre cannot even be bothered to respond to customer complaints unless its with a sarcastic, condescending Trip Advisor remark. The hotel itself is nice but the room was shabby & smelly. I appreciate that if you ask for a dog friendly room you can probably expect a bit if a doggy smell but our room smelt dank & the bathroom smelt of stale urine. There was also mold in the bathroom tiles & the sink had a terrible crack right through it. Also couldn't have a bath as the converter tap didn't work. The outside door leading to the car park wasn't weather tight nor was it particularly secure. The restaurant was OK if a little dark & the food interesting if maybe a bit adventurous! The Spa & Gym were good
Only had one night here but we were very impressed with many aspects of this hotel. The room was very nice it was at the side but you could still see the lake. The rest of the hotel was very tasteful decorated lots of pictures of the area, mirrors & antique furnishings. The staff were very attentive & helpful,pleasant & friendly. You have to get to the spa area by going outside & through the bar/pub not very good at this time of year too cold & wet after a nice hot steam. Spa area has been tastefully refurbished but I found the lighting too dark, as I usually wear glasses I found it made me feel a bit unsafe. Evening meal was excellent as was the breakfast.
We stayed here recently for one night in a superior room. It was well decorated and appointed. The bed wasn't too comfortable and needed replacement and the bathroom floor was full of small hairs when we arrived, but everything else was great. My mum stayed in a garden suite which cost more but wasn't as good. There is a lovely bar area for quiet drinks and it is a short walk to Bowness so did us nicely. I would return.
This place is great! Myself and my boyfriend were looking for a quiet hideaway for a relaxing weekend, and this place was a great find. About a 5 minute walk from the lake and amenities it was tucked away but not too far from bars and restaurants.The room we were allocated was beautiful, modern and tasteful, our only criticism was that the paintwork needed touching up a little, but it was the end of the season so was kind of expected. We booked ourselves a massage as an extra treat, and really enjoyed this. The spa facilities are great and the fact you can have a cheeky drink whilst in the hot tub, made the experience a little more special. The breakfast was lovely, plenty to choose from to set you up for the day, just one criticism was the quality of the tea. For a 4 star hotel we would have expected better quality than PG Tips or whatever it was. On checking in, we were asked if we wished to have any newspapers delivered to our room, which was great , we love to do the puzzles in the I. One thing to bear in mind, if you enter the hotel from the front entrance, the hill is massive and a bit of a killer, BUT if you walk around the corner, you can cut through the aparthotel thing and it's much easier to manage.Other than that, it was a lovely stay and exactly what we were looking for. Would certainly book again and probably will.
Visited for one night on Sunday 7th January staying in one of the garden suites including a hot tub. From the outside, the hotel was beautiful, classy and elegant. On arrival we were greeted by a friendly gentleman who directed us to reception. We arrived early so could not check in but was able to use the spa facilities until we could. The spa was amazing, dark with mood lighting, beautiful pool, two jacuzzis, loungers, plunge pool, showers, sauna and steam room and a bar where you could purchase alcoholic and soft drinks. The spa was one of the best I've visited! We didn't have any treatments but the facilities on their own were fantastic. We then ate in the restaurant within the spa building. Reasonably priced and great food! We checked in at 3pm and were taken to our room by the gentleman who greeted us initially. We stayed in room 107 on the first floor. We entered into the bedroom, large king size bed, huge dressing table and plenty wardrobe space. You then walked into a living area with sofa and television and large bathroom off of the living area. We then had a large terrace looking over the gardens (and also slightly windermere lake). The hot tub was simply amazing (photo attached), could not ask for much better. You could order champagne and prosecco from the hot tub by calling reception from your mobile, and a member of staff would bring it to you. The hot tub on the balcony made our trip definitely. We paid for a three course meal, canapés and breakfast in our stay. The meal was fantastic, we had canapés after ordering our starter and main, the canapés were great. I had soup, trio of sausage and mash, and sticky toffee pudding - all of which was amazing. My boyfriend had scallops, poussin breast and white chocolate mouse - again, all amazing. The meal exceeded all expectations. Breakfast was one of the best we'd had, great quality of breakfast items and loads of choice. All staff within the bars/ restaurants/ spa and the gentleman on entry were fantastic, friendly and couldn't help more.. the ladies on reception however could be quite cold, and slightly rude - this is my only downfall - the rest was such an amazing experience. We can't wait to return and would recommend this hotel to anyone!!
just back from a three night, very relaxing experience at this hotel, comfortable room really clean, food in the hotel very good more than enough choice for breakfasts and evening meal. The Spa really welcome after a full day walking. Staff friendly and polite Hotel is well situated near town, good range of bars and restaurants, waterfront and ferries. Looking forward to our next visit.
The price is creeping up but all the food is great if you eat in, spa area is perfect as well as the location. The only negative thing about the hotel is the need to change all room external doors to a soft closing door closer as not all customers consider others when closing their room doors.
This was a surprise birthday treat from my husband, having always wanted to visit the Lakes but never having the chance previously. Bowness is on the doorstep and the facilities are sublime, pool and jacuzzis cannot be beaten, Room and bathroom nice, found the bed a little uncomfortable (but that's our personal preference) but loved the balcony. Breakfast was lovely and fresh, did not eat dinner here as so many options on the doorstep. A pleasant stay.
We had the penthouse suite which was very nice. Had a bottle of champagne delivered to us whilst we were in the tub, brilliant. The hotel is gorgeous, even though i have driven past it many times, I have never been before. Concierge is a very nice man, had a good craic with him about the area and upgrades due to the hotel. We dint get chance to do the spa as we had our own hot tub so we are returning in Feb for another night. Breakfast was gorgeous, evening meal very nice and the decor is amazing.
This was ideal for us, not too far that walking was possible, but isolated enough from all the hustle and bustle. The room was lovely, and the bed was very comfortable. The decor was also fantastic. We went to the spa which was lovely, although to get to the spa we have to go through the bar which was a bit odd in my books. All in all amazing experience :)
The spa was great with two jacuzzis, a steam room and sauna. The pool showers didn't seem to be working when we were there which was a bit of a pain. There is a poolside bar which was very handy. Yes it does get a bit manic when children are in there but we went later one day and it was virtually empty which was bliss. The room was very comfortable and clean. Breakfast was excellent and plentiful with lots of choice. Only slight downside was it was very busy in the hotel and things were not always replenished without having to ask. We ate in the family bar one night and this was very well cooked and the staff very friendly.
Came here for our works Christmas party. The decor is gorgeous and we had our own room and bar. Plenty of staff on hand to help and they couldn't have done enough for us, helpful and friendly. Tables were beautifully set out and really Christmassy. A thoroughly enjoyable time. Would highly recommend.
By far the best spa in a hotel I've ever come across ???? The decor is perfect. Dark but lots of uv lights and sparkling accessories/ornaments ? instantly making you feel relaxed ??! The pool is warm and has a few different features. There's a waterfall and also a rain shower. Also if activated there are jets in the center which creates bubbles all over the pool ????????! There's 2 hot tubs, both with their own slightly hidden buttons to press. One is very hot ?? and is raised above the rest of the spa. You can see up into the second level of the bar area. The second hot tub is not as red hot and looks over the pool ????. There's an awesome ice cold plunge pool that we went in numerous times ?????? of course this is highly beneficial to the body after being in a hot steam/sauna. Although not everyone in the spa was brave enough to try the plunge pool ??! The steam room and sauna were done out very well. The sauna was particularly hot ??????! There is a pool side bar that actually looks through to the normal bar area with a window in the middle. We enjoyed a G&T sat at there??????. There's various seats and loungers around the pool to relax on ?? You can have access to the spa if your a non resident for £18 per person, which is very good value for money????! The only down points I will say was there wasn't a water machine in the spa, which is needed especially after being in the sauna and steam rooms! Granted there's a bar, but quick access to water is recommended in any spa to replenish fluids! Also the lockers seem to be known to staff to be faulty, as a lot of people were complaining ????! Will definitely be returning ????????
Booked through Secret Escapes on a DB&B deal. Very pleasantly surprised - room was large, bed very comfortable, very nicely decorated and bathroom was one of the better hotel bathrooms ive seen. Spent a few hours in the spa - poolside bar which is always a winner! Pub is the grounds is splendid, real country feel with fire. Food was good, staff helpful and friendly and the actual hotel was very nice. I would definitely recommend and we will be returning. Only downside was that their was a maintenance issue with the spa and the water was a bit cold but after a few proseccos from the bar i wasnt all that bothered!
We have just returned from a lovely weekend at this hotel . It's clean , the staff are friendly and the food is lovely. The attached pub and spa was particularly great . We stayed in room 107 with a hot tub on the balcony. We will return again .
We have stayed at the Burnside about five times in the last five years and each time we have had a lovely relaxing stay. The hotel has been undergoing a refurbishment and the improvements are stunning. The rooms are comfortable. Breakfast is buffet style, there's so much choice which should suit everyone. There is a little pub, which is just across the car park, very warm and cosy and serves food, we had tapas , which was very good and good value. From the pub , you can access the swimming pool and there is also a spa. Overall I would definitely recommend a stay at the Burnside.
Stayed here over the weekend. I love this hotel and it holds very special memories for my sister and I so she treated me and our father to an early amazing xmas present. Thank you so much Sis. The hotel has gone through reburishment and even though I loved it before I absolutely love what they have done with it. The Manager and Restaurant Manager make you feel so special. The Concierge really looked after my father who has trouble walking. The reception staff were really friendly and helpful. But I must not forget the waiters and bar staff who cannot do enough for you. Thank you so much for my gluten free toast at breakfast my friend. Also many thanks to the housekeeping staff who do a great job too. I would not hesitate to recommend this hotel and it's location is superb.
Last stayed here in September 2010 and had a good three day stay then. 7 years on our stay here in November 2017 again for three days will be well remembered and has meant we wish to return as often as time and commitments allow. The staff could not be more helpful or engaged. They are clearly working as a team and supporting the hotel's owner Richard in developing to higher standards this well placed hotel. Work and investment are clearly going on, the swimming pool and gym facilities are on a high level of world class sadly the spa therapy treatments were not available during our stay but this didn't disappoint. The food choice was good value and well presented. Our room number 136 with separate outside access to the car park helped make having our dog with us ( £20 per night extra) an easy task. We suspect the hotel with its plans adding sc apartments is going up market and hope it doesn't price itself out of our pockets. We leave well relaxed and looking forward to returning one day.
Went for business so not sure of prices of food as it was included. Food was excellent had full breakfast, lunch and 3 course dinner every night. The barman was very good as he managed to get me to spend £16 on two single gins - excellent collection of gin and whisky. There is a small bar (more pub feel) with a fire in the spa and gym bit which is very cosy. The gym is small but functional, and the pool is heated with sauna, steam room etc. The best part for me was the service - they remembered your name and room number after a single day. Aurelia B was extremely nice and welcoming (228).
The hotel and the room were very nice, a lot of effort has gone into the decoration and homeliness of this hotel. We had a hot tub room which was great, however, the walls are very thin... we could hear the neighbouring room's television through the wall late at night. This was not their fault and it was sorted very quickly, but a bit of a downside when you pay so much for the room and you end up getting a worse night's sleep than in a Premier Inn for a quarter of the price. The pool and spa area was the highlight. The bar is very quirky. I recommend this hotel for a one-off but bear in mind the above.
We went for a night away and picked burnside hoping for a nice stay. The hotel itself was beautiful, obviously a lot of time and money has gone into the decorating resulting in a very nice finish. The spa was nice apart from the lockers which seldom worked. And the on-site parking was a bonus. However, we were allocated room 111 which was very tiny, very cold, and very noisy. Considering it was November you would expect a warm room, but our room had a tiny radiator under the windows that didn't emit much heat. The location of the room meant that you had noise from every wall, and the walls felt very thin. We have stayed in many hotels and never felt like the cleaners were trying to come through the walls lol. For such a lovely looking hotel we were let down by the lack of thought an attention to the paying customers. Felt like the look of the place was more important than our quality of stay.
Stayed here for a couple of nights in October 2017. I must admit it's one of best hotels we have stayed in Bowness just a short walk from the centre of town. We stayed in a family room which was a mezzanine which was good. The facilities were very good the spa had sauna, steam room, jacuzzi, hot tub and pool with mood lighting which we used after a long walk on the fells which was nice for a change. You could even order drinks from the bar champagne or prosecco when using the hot tub. Massages were available at extra cost. The bar was small but smart and the drinks weren't too expensive. The cinema was a nice touch but we didn't use it. Parking was no problem with plenty of space. Breakfast was nice with plenty of choice. I would recommend this modern hotel to anyone and we may be returning in the not so distant future.
This is the first review I've ever wrote! After reading all the bad reviews before arriving and worrying I felt the need to say I can't understand how this place has any bad reviews!! I'm writing this while still in the hotel as I feel those bad reviews are unjust!! Our room is beautiful and one of the best I have ever stayed in and I am well travelled, we stay away for weekends often York London etc. The staff have been over and beyond helpful!! Just look at our photos as I don't even feel the need to continue!! The spa and snug pub are lovely!! The bar staff in the hotel bar have been fantastic to chat to whilst enjoying a drink! Not got to test the breakfast yet but if it's anything like we've already experienced I'm sure it will be excellent!! 5 star!!
We have just visited for the second time this year. It was great again. Every member of staff were helpful and great with our 5 year old. The pool is lovely and warm. The food is excellent and we had our evening meal in a seperate room so our dog could stay with us. Just perfect.
The Burnside has been a popular hotel in the Lakes for decades and in our opinion , on this latest visit , it deserves to be in the Trip Advisor top 10 for Bowness .. and looking down the list , it scrapes in at 10th place quite rightly . We thought this would be the case and stayed last night on a birthday break for my daughter . We chose the Burnside because it was one of the few half decent hotels in the area to accommodate dogs .. and on that score it gets top marks .. our family dog was no trouble to the staff and we were made to feel most comfortable . We felt Sean , the concierge , was a highlight , he was informative about the local area and very friendly with his welcome .. a real standout staff member , very natural , very unassuming and seemed a thoroughly nice man . There's a great onsite little " pub " , a short walk over the car park , again dog friendly , with a warm fire , craft beers , gin and a nice food menu . We chose some tapas and drinks there before heading out to dinner and it was all very nice . The downside we felt was our main room .. I think it was just a standard room , and it was nicely decorated but for the price .. midweek , it was a little too small , overlooking a car park and terribly terribly hot .. we looked around for the radiator to turn it down but couldn't see it ( we were a little sleepy ! ) At the price we paid , a customer should get a reasonable , comfortable room climate .. unless you have expressed an interest in cultivating bananas or keeping cold blooded tropical reptiles in the room , which we didn't ..and really was all that would have suited the extreme heat ! Our daughters room in the dog friendly room area was well decorated , with the radiator off , but still too hot ..so there's a pattern here ! So top marks for dog friendly accommodation .. and the walking proximity to the lake and town .. which are undeniably positive features of the Burnside ... but if staying without a dog , I would struggle to find a good reason to choose it over the other 9 hotels above it on Trip Advisor .. which right now I think are quite deservedly above this hotel in the TA rankings . The next hotel down the hill , closer to the lake , the Belsfield , with its Laura Ashley makeover has a better position and nowadays a much better room quality ..usually at a better rate ( but it doesn't take dogs ) And the hotel a mile or so round the other way , Storrs Hall is rightfully in top position because it's a beautiful property and lakeside location but it's downside is you need a taxi into town and back .. So if you want to be walking distance close to town , are not too bothered about room size for one night , have a dog in tow and have a pretty low body temperature so prefer a hot & humid room .. this spot is for you .. We'll wait until they get air conditioning and then try again ..as the staff alone certainly warrant giving the hotel a second chance . Just for transparency, on checkout , I did mention that the room was hotter than Hades , and spoiled the overnight experience , but the young lady suggested , i'm sure quite rightly in her opinion , that we should have turned the radiator down . That's good advice of course ..but considering we slept on a November night , with our patio door wide open and STILL had to sleep on top of the bed , ALL NIGHT .. I'd suggest there's a problem there beyond the radiator thermostat ! We can therefore only recommend this hotel if you have a dog staying with you .. otherwise look elsewhere .
Arrived early and room was ready so allowed to use room which was great. Hotel is very nice as are the rooms and the communal areas and bar. Spa is very good and we managed to go in when only a few people were in it. Our room was good with a sofa and outside seating area. Good decor and comfort. Pub had real ale do all good there too. This place is great and only a few minutes walk to lake and town. Stayed a few times and will be back again hopefully bringing more family members.
My wife and I have just returned from our first visit to the Lake District.We travelled up by train and bus and this was going to be a walking holiday for a few nights.The Hotel is in a good location, very accessible without your own car.The reception staff were very friendly and accommodating,our room was large,very comfortable with a good sized bathroom and clean.This is were the first BUT was noticed.As we arrived very wet from simply walking from the local pier.No real hanging for wet coats,we were in the Lake District and it rains(boy does it rain!-but this is expected and we had our wet weather gear).No hooks behind the door,there was a pull-out washing line above the bath but this was broken and would probably be too flimsy for wet outer garments.No matter we stretched our very wet clothes over the armchairs and chair in the room.Hanging space in the wardrobe is adequate but not for wet things.Nice towels for a hot shower BUT the heated towel rail although very hot was only good for hand towels!. Hotel facilities are good,there is a spa(small indoor pool) and a cinema across the car park in the hotel's own pub.The Burnside has a number of holiday flats in the grounds and this is ideal for them.BUT who wants to go swimming from a hotel across a wet car park,one has to be dressed,then undress and dress again for the round trip.There is no covered way and the hotel does not supply dressing gowns. We used the cinema on 2 evenings and I must say it was excellent,good films,for children during the day and grown ups in the evening),very comfortable. The bar and lounge areas are very comfortable,a huge selection of gins and whiskeys BUT I question the knowledge the bar staff have as regards what they serve. We were encouraged to have dinner in the Hotel restaurant,a 3 course meal with canapes before and coffee after.BUT We asked if we could have our canapes in the bar with a pre dinner drink,quite a reasonable thing given the pretensions of the hotel.We ordered our drinks but we were told we had to order our courses before receiving our canapes(?!),we obeyed,30 minutes later our canapes arrived as we were finishing our drinks then 2 minutes later a waitress arrived to whisk us to our table.I tried to say that we had not quite finished but she scooped up our drinks and led us away! her poor English linguistic skills did not help.As we sat down our first course arrived,then cold bread,no rolls. and then water at our request.We then realised that we had not ordered wine with our meal,we should have been asked this when ordering from the menu but this was omitted and we were too busy ordering our pre dinner drinks! Our first and main courses were ok but we were quite underwhelmed with bland beef and lamb and small portions.Dessert was however extremely good and offered redemption. Breakfast is very good,there must be two different chefs at work! We found the waiting staff very attentive,friendly and obliging. Our general impression of this hotel was generally average given the cost of staying there and the bar and food prices,we tried to discuss our meal experience but there was no insight from the hotel.Given we went for daily walks and always came back wet some attention to this should have been made.This is probably a hotel for non walkers,travelling by car and sightseeing.Use the hotel facilities,especially the cinema but eat out in the local restaurants( or even the bar or pub here) which are more reasonably priced than the main restaurant here.It is a 4 star hotel that has it's BUTs
Went to Lake District during the summer holidays. Stayed one night. Loved it so much. Easy to find, convenient parking, Cozy setting, Immaculately decorated, Courteous and helpful reception staff. Ease of booking, check in and check out, Good food, comfortable stay, happy memories made, feeling of home rather than a cold hotel room. My son had a separate single bedroom all to himself. Made him feel very special. Couldn't have asked for a better place to stay in a new place , first time visit.
Not a 4 star hotel. Long but worth the read. Where do you start! Reception Chaos. When we booked we did not receive the email confirmation and had to ring the week before we arrived to get them to email it through to us. Two days before we arrived we got a phone call trying to upsell on the dinner package in the restaurant, as we were staying for an occasion so we thought we would take up the offer so booked for the Wednesday evening. I sent the email but did not receive an email back confirming the booking had been made or if we could get in at our preferred time. When we arrived the concierge was nowhere to be seen, with suitcases, a small child and a dog it would have been nice to get some help to our room. We booked in at reception only to find that they had given my parents our room with the extra z bed in (and taken extra payment for this from them and were trying to give us their, smaller room. We got my parents sorted and after asking for room directions which were not forth coming, off they went. After a 45 minutes in reception trying to sort out the room issue which was like extracting teeth as there was also an error with the cost of our room, they said they could not work out what rate we had been given. I found this strange as I had already paid in full for the first night so we just had the balance for the remaining two nights which I told her what we were expecting to pay. Finally we had to ask where our room was as again no one offered to tell us where it was and there was no concierge service to assist us with our cases. The Room. The rooms which we were told upon booking was one of the newly refurbished rooms, had mold around the bath!. When we reported this to the general manager she advised that they knew about this! The windows had NO window restrictors on them even though there was a significant drop from the window onto tables, chairs and concrete below. I am going to question this with South Lakeland Council HSE, public protection department. The room did not have a fridge, mini bar or air conditioning, there were no robes, to me these are pretty standard things in a room for a 4 star status charging 4 star prices! The safe was on the floor so as long as you did not mind crawling on your hands and knees to use it you would be fine. I did not see any iron or ironing board, maybe its like a 2 star hotel and you have to ask at reception and they bring it to you? Service Don't expect table service for drinks or food (even though reception are under the impression that this should be the case); lets face it why would you not expect it to be the case from a 4 star hotel! No, we were told from two different members of staff that we had to go to the bar to order our drinks and when ordering from the restaurant menu in the Lounge room and paying restaurant menu prices, we had to once again go to the bar to order. Absolutely disgusting. The staff have a “couldn't care less” attitude, they lack training and some of their attitudes stink. One chap we heard swearing as they walk away from the table because they are not happy that they have to take an item back to the kitchen. Staff talking in their native tongue around guests thinking that they cannot be understand is a poor assumption to make. Breakfast Generally very good with plenty of choice but the staff element lets it down. Going into an empty breakfast restaurant and being sat on the smallest table because the staff could not be bothered to set another table up for 3 people. We were so cramped we were stacking plates up. When all of the above was reported to the general manager, she was very dismissive and made no attempt to resolve any of the issues all she had to say was:- The individual in question is facing disciplinary for the other night. She should not have told me that. We are aware of the mold and the points you make, we are cheaper that the other hotels in the area, this comment angered me as we were not talking about any other hotel. We have the location and the views. So her justification for everything is that we can offer a very poor service and charge 4 star prices as long as we are cheaper than the competition. This will all be reported to Richard, the Owner of the establishment. Hopefully he will be in a position to make some absolutely necessary changes to the hotel before negative ratings like this one start to impact future visitors to the hotel. A quick check with visit England/Britain and the AA who award the hotel star ratings suggest this hotel does not have a star rating thus suggesting on initial investigation it either is not awarded a star rating or is under another name. I'm intrigued now. If you are looking to stay in the Lake District I would not waste you money on this hotel. The deco may be nice but the hotel is NOT a 4 star hotel however the cost is. There are much better hotels in the area.
We booked a dog friendly room and was slightly apprehensive in case the dog friendly rooms would be dated. We were so pleasantly surprised when we arrived. The hotel is lovely; 5 minute walk to the lake, plenty of parking and tastefully decorated throughout. The staff were all really helpful and friendly and check in was quick. Our room was modern and clean. There was a welcome pack for our dog which we thought was such a nice idea. We fit the travel cot in too despite our room being quite small. Dinner and breakfast were so good. We didn't have time to use the pool but peeped in from the pub and it looked so good. Hopefully next time we come we'll make use of the spa. (Only downside would be a barking dog in the next door room sometimes but that's more the owners fault!)
My husband and I stayed here for 2 nights. What a place. The decor is fab, the rooms are fab, the spa is fab. The staff are very friendly and the views amazing. There is a mini cinema on site showing 2 films a day. The breakfast is very well presented and loads of choice. Love this place, a real gem.
Stayed here for 3 nights and had a wonderful time. All of the staff went out of their way to help which was really appreciated. Room was lovely and modern, and the spa facilities were great! The restaurant was nice and the food was good too, as was the bar. A lovely stay overall, and so handy being just a 5 minute walk from town centre. Would stay again!
Superb room (no fridge or mini-bar), superb staff, superb location. BUT.......... The food is expensive and cooked badly. I was told my concerns had been passed to the Manager who promptly avoided a meeting with me about it for the remaining 10 days. My wife is disabled and she had a couple of off days. Tray charge of £10 not waived making a sandwich £16.95 - crazy and inconsiderate. Such a shame as we would have eaten there each evening.
On the 17th October, me and my wife arrived at Burnside Hotel & Spa for a routine short break away from the rat race of London and Manchester. We have visited many places around the country, but Burnside Hotel & Spa is by far one of the places we had visited so far. It's one hotel that has every angle covered near enough to perfection; from the location, the most helpful and friendly staffs, the services, the facilities the cleanliness are all fitting for a 5 stars Plus+ rating. Amelia, Mergo, Sean all at reception and Finlay at the bar, the breakfast crew between 17th/10/17 to 20/10/17 you guys are an asset to your resort. Mr Richard Berry and wife Sarah, be proud of yourselves for owning and running such a fantastic place with efficiency. We usually only visit a resort once. But you place will be the exception. be sure to see us again very soon. Thanks from Mo & Abi.
The room was myself and the wife. It's great with a view over lake Windermere. It was clean and well appointed, and to a very high standard, compared to other hotels we have stayed in (2&3 star) The décor is not modern but very tasteful done. The breakfast is self service so 'IT'S FILL YOUR BOOTS TIME', there is everything from continental to English. The staff are very friendly and so helpful. We didn't eat in the hotel in the evenings as we wanted to check out the local Pubs and restaurant's which where o.k. Value for money. We only stayed for 2 nights, BUT, we will be returning next year and will be stay for a longer time longer
I stayed recently at this hotel for the weekend. Although the hotel is a little pricey, it is definitely one of the more amazing places to stay around the area and was definitely with paying extra for. Everything from start to finish; the room to the service we received was fantastic. The spa is perfect for when you need that little bit of relaxation with a good sized pool. Just a few minutes walk into the centre of town, I would highly recommend this hotel for any couple wanting a chilled but fun weekend away from reality.
Just returned from a stay in bowness. We got to use the spa facilities as part of our hotel package at the burnside, it was amazing! Such a relaxing atmosphere. The staff were excellent, We hope to return soon.
Booked this hotel for my mother and father's 50th Wedding anniversary, where the whole family could gather and celebrate. Parking was a little tight, but that's about all I could fault. Don't expect 5 star, because it isn't. 4 star, yes. We were made to feel very welcome in warm comfortable surroundings, on a grey, wet weekend, which raised our spirits. Staff were very friendly and attentive. My wife and daughters enjoyed a glass or two of prosecco whilst in the spa, which they said was lovely. Our room was clean and comfortable and rather snug. It suited us, but we don't spend a lot of time in the room anyway, when there are large comfy sofas and roaring log fires to sit in front of, spending time with the family over a few beers. Food was good quality and reasonably priced - we all enjoyed the cuisine very much. Great location, too... 5 walk stroll down to the lake and then into the town. I would definitley recommend a visit to this hotel. Some great local pubs in the town, offering local ales and hearty food. I am looking to return during a different time in the year, would love to see the hotel and the lake when the sun is shining. Pay a visit. Even if you are using it as a base for the lake district, you won't be disappointed.
Just come back from staying at the Burnside Hotel what a great 3 nights we had lovely room great staff and lovely food. The spa at the Hotel was brilliant very relaxing and a great asset to the hotel. Only a short walk into Bowness with lovely shops and bars. Thank you
I booked us into this hotel and like a Wally, I booked it for the week after by mistake. I felt very embarrassed but the very kind staff were very helpful and found us a room for the same night at no extra cost!!! Phenomenal customer service and would defiantly recommend to all who want a lovely and relaxed hotel to stay.
We travelled with friends and stayed over the weekend for two nights. The room was very comfortable if not a little dark. The breakfast was self service and very good. We had a meal in the spa on Friday and a sit down meal on the Saturday which were both very good. The staff were very obliging and helpful. It was not cheap and my only critic would be the value for money
Lovely dog friendly hotel. We had a nice little balcony & good sized room, some dog treats were a bonus for our pooch. We had a DBB deal which was a little on the high end, but hotel is a great location & the concierge is so friendly & helpful, a proper asset to the hotel. We have stayed before & hopefully will stay again
Any hotel is judged against a number of criteria. This one is satisfactory to good on several counts. This includes the bedroom we occupied for two nights. The room was acceptably spacious and was a pleasant living environment. Breakfast was excellent and the staff were generally helpful. The public areas were satisfactory though not particularly impressive. The corridors on the floors above ground level had a ‘boarding house ‘ feel rather than that of a four star hotel . We took dinner on the first night. It was reasonable quality at £27 per head – a special deal which was offered two days before arrival. When, for convenience, we asked for the same deal for night two, we were told, bizarrely, that the price given on the previous evening had to be accepted 48 hours earlier. We ate an excellent meal at a nearby bistro at half the price. But judging what you buy has to be taken in the context of how much you pay. On the criterion of value for money this hotel does not qualify. At around £235 (ex breakfast) for a Saturday stay the price is on a level with a 5 star hotel in a city like New York, London or Hong Kong -hotels that offer a quality one associates with the price. I say so from wide experience. On arrival we were required to pay a refundable ‘deposit' of £60. £48 was placed back on my credit card on departure. However, when the credit card bill arrived the refund was conspicuous by its absence. Will it appear on next month's statement? Time will tell. But what if you opt for a ‘lake view'? That cost us an additional £30. The hotel is set well back from the lake. The ‘lake view' is easily covered by a standard size handkerchief. In summary: acceptably comfortable; poor value for money.
This was the second of two hotels we stayed in during the course of our stay in Bowness. I would absolutely recommend this hotel and look forward to returning in the future. The hotel is large and not far from the lake windermere. The hotel bar is great with a wide selection of drinks and the bar team are happy to specialise these. Comfy seats are located throughout the hotel and make it easy to meet and socialise with others. The rooms are generous in size and with large comfortable beds. They are nicely furnished and have large tvs and genuinely feel homely. The main asset for this hotel has to be the spa - which is amazing! You are able to swim, spend time in the two hot tubs, sauna and steam room. You can even have a drink and relax at the side of the pool. The mood is relaxing, dark with scenic lighting which is flattering for the body consisous. The spa annex also has a bar for more informal dining and a there is a small cinema above which played recent films.
We stayed here for 2 nights and enjoyed every minute. We were given a warm welcome and every staff member we encountered was polite and friendly.The room was clean and bright with the most comfortable bed I've ever stayed in. The spa was beautiful and topped off by having prosecco in the jacuzzi. With only a 5 minute walk in to Bowness the location is perfect as well. The breakfast buffet was great. Continental meats and cheeses, plenty of choices for the cooked breakfast and an array of breads, cereals, crumpets and juices. It's the perfect get away.
We spent 4 nights in the hotel. The location is good, with views of Windermere. A short walk from the town, with good access to the boats and restaurants. Staff are very friendly and helpful. Nice to have bar food and a restaurant. Pool is good with a choice of treatments.
My wife and I booked a 4 night stay at this hotel over the August bank holiday week, having read a number of reviews and taking a particular liking to the onsite spa. We booked through booking.com as the photos were lovely and there was a heavy emphasis on the spa. The rooms looked very comfortable and the scenery around made us look forward to our break. Admittedly we were arriving at the hotel during a busy period, however it became immediately obvious that the spa was not all it was cracked up to be. Our room wasn't ready until 3 so we decided to have a drink in the bar that is attached to the spa, Romney's. Through a little window behind the bar you can see in to the pool area, lit just like the photos show, however it was full of children and their parents, along with inflatables and toys. You could hear the children while sat in the bar. It was a busy day however so, we didn't think too much of it and enjoyed our drinks. As we checked in we booked some massages at the spa for later in the week. The room was clean and tidy however it really wasn't much to shout about. We did struggle with the bed during our stay, the 4 star hotel definitely had a 2 star bed and pillows- you get better in a Premier Inn. I'm not going to go on about the room though, it was clean and tidy and sufficient. Breakfast in the restaurant on the other hand was really great of and plenty of choice, just make sure you arrive at 8 as it can be extremely busy- especially if there is a wedding party. Likewise the quiet bar and terrace was also very pleasant in the evening, but there was a very limited selection on the menu so don't rely on this one unless you check first. When we did go to the spa we were really disappointed. I've seen reviews on here saying that the spa is very relaxing and tranquil however it couldn't be further from the truth if you are a couple looking to chill out. All the parents taking their kids to this place must really find it quite nice, however we ended up deciding to cancel our massages. I didn't feel like I would relax and enjoy an expensive massage with kids screaming downstairs, it felt like a waste Of money. Children were allowed unsupervised in the ONE working jacuzzi, the other had no bubbles. Children were also in and out of the sauna and steam room so if you're thinking of hiding in those, think again. The bar that the hotel described as being poolside is nothing more than a window hatch with 2 barstools. Please don't go here thinking you'll be able to enjoy a cocktail while lounging at the pool unless you are also bringing your children. To be fair we spoke to the manager as we cancelled our treatments and he did say that it's a family friendly hotel. Maybe I had too much expectation that it would be relaxing in a spa, but where I come from this was more like a leisure centre than Spa. There's also a signpost on site that points to the Leisure Centre. We were told by the manager that it's not his job to control children or have anything to do with the disruption they may be causing but it really should be his responsibility to make sure sure that things aren't out of hand at the expense of other guests who are also paying to be there. Children are allowed in the spa until 1930, all day. If you like going to the spa instead of out for an evening meal then you'll definitely enjoy it once the sun goes down. We just found it very unrelaxing when we wanted to have a swim. It's hard for me to really put to much praise on this place because you know once something spoils your trip it's easy to let everything else annoy you but honestly I don't think this place is quite as nice as it seems if you're going for a romantic couples break. We paid £700 for a standard room for 4 nights and I just expected so much better.
We stayed for a wedding and although the rooms were clean and comfortable, the patio doors weren't very secure and the cost was over priced. We wouldn't visit again unless it was for another wedding - we would only stay one night instead of 2.
The hotel is a surprising combination of traditional and modern. Our daughters loved the split-level and spacious family room, with a queen size downstairs and two singles (and their own TV) in the mezz. Very good breakfast buffet, and the food in the pub was great, with generous portions. Didn't try the restaurant or bar. Nice spa - decent sized pool (square-shaped, so not for doing lengths), sauna and steam room, two hot tubs. Very conveniently located - 3/4 minutes away from pier, to go to the high street a nicer route is to go via the back/higher up entrance. Lots of parking space. Rooms and common areas are kept really clean. Couple of minor issues (some lockers in changing rooms didn't work properly), all considered a great hotel. Would happily return.
Just stayed at Burnside Hotel, Bowness. Fabulous hotel. Very stylish. Room lovely. Staff friendly and helpful. Facilities are excellent. Would recommend this hotel to everyone. Really enjoyed our stay. Amanda Shaw.
My new husband and I visited here for our mini moon. Lovely hotel, gorgeous spa and friendly reception staff, but the food left a lot to be desired. Evening meal in the restaurant was served barely warm; room service breakfast was also cold, when I contacted reception to raise the issue they were great and sent someone to collect the food and said they would arrange new plates for us. The food came back reheated and some items were burnt! Upon checking out, I raised the breakfast issue at reception where I was confronted by the restaurant manager who implied I was making this up, as he said he had overseen the plates being arranged. If it is the standard to serve a sausage already cut and a hash brown with the end cut off then maybe the food was fresh! Like I said nice hotel but I won't be rushing back.
Firstly the good points. Excellent service in restaurant and desk. Good food. The bad points. Low energy lights everywhere are unpleasant and in our room made it impossible to read. Room 131 was small.
Stayed in April as a birthday treat. We had a cozy double room with views of the front/gardens. Hotel was a short walk from the lake. Room was of a good standard and we had a good nights sleep. The spa had been recently redone and was really nice and relaxing. Breakfast was excellent with lots of choice. We ate out as the restaurant/bar was being refurbished. Staff were really friendly and even helped with a paint recommendation we liked from one of the breakfast room walls! Will be back in the future.
Well what can I say but it's fantastic staff just go above and beyond and the hotel it's excellent and the spa facilities were just superb loved every minute of it really did and it was the most relaxing holiday ever really enjoyed it
Great location overlooking Windermere lake and close to town of Bowness and the ferry piers. Large car park. New decor although grey and black not to my taste. Quite clean with excellent room service and pleasant staff. Two bars, restaurant, small but delightful spa and a 20 seat cinema with free films. My room 116 was round the back but still nice outlook of woods. However the mattress on my bed is long due for replacement. It's so saggy that it is more like a hammock. Sliding window doesn't lock although there is a room safe I haven't used because I would have to crawl on the floor to operate it and I haven't the time. I find that other reviews pretty much reflect the style of this hotel so I'm not going to say any more about it. I think better value for money could be found outside the national park as it is dearer inside it but generally not the best.
A great location and lovely communal areas but for a 4 star hotel charging a hefty rate, noticeable missing touches that you would expect such as no bath robes or even a complimentary bottle of water. Very thin mattress barely above the bed frame. Bathroom needs updating and having paid extra for a lake view, disappointing that the weather worn window pane restricted that somewhat. Also surprised to find that you were expected to pay extra for an alternative breakfast such as salmon and scrambled egg...hardly that demanding for the price being paid already?! That said, the dreaded hot lamp breakfast on offer was very nice. Re the spa facilities, not as relaxing as you might hope with a handful of kids jumping in and out of the pool ...no adult times only. Overall impression is that this once lovely hotel is now over focussed on profit over customer service
This is the third time we have visited this hotel and whilst I would comment that a lot of great improvements have been made be the management should be careful that the charm is not lost.The rooms are very bright and even though we had a snug room very good size . We booked dinner bed and breakfast. ,The food for dinner was excellent , breakfast was a buffet style which I would say was good but limited service was offered.The service we rcd from management was poor.We had a non smoking room but the guests below smoked on the balcony so this drifted in.We reported this but were told this allowed nothing they could do. On our second night we were moved from the main restaurant to the bar (because of a wedding) no warning and no apologises and very limited service and unsuitable seating.Both were reported and no acknowledgement given . The dinner is expensive so should offer good food and service this side(serviice) has go down hill .
My partner and I spent 2 nights at The Burnside Hotel and Spa at the beginning of September. Having read mixed reviews on trip advisor we were unsure of what to expect. The hotel itself is undergoing renovation work but don't let that put you off - the main areas and rooms are complete and we were not disturbed by any noise. The hotel was very smart, the bar was well stocked and the pub at the spa was very cosy and welcoming. Our room was a "Snug" and I'd worried it would be cramped. I needn't have as it was perfectly adequate with a double bed, 2 comfortable chairs with a little table and a separate desk. We were pleased to find we had a small balcony with two chairs with a lake view - this wasn't in the description. The Spa was small but very well done..... I would imagine it gets busy in peek season with families but it remains open late into the evening and children are not allowed in after 7.30pm. It was a really nice touch that you are able to order drinks from the bar for in the pool. We indulged in a full body massage which was well worth the money. We chose to eat out in the evenings but on our last morning had breakfast at the hotel.... whilst it was a buffet it had all you could ask for and as reasonably priced. The location was perfect - just a 5 minute walk from the hustle and bustle of Bowness. We found the staff friendly and will definitely visit again in the future.
Lovely hotel, great location, staff warm and friendly. Great breakfast, lovely room, but maybe £500 for three nights, expected a better room and I think there is better for money out there. Romney's, the spa attached to hotel serves great food and staff are wonderful. You can take your dog in here.
We stayed here for one night during the summer holidays. We had a family room as my husband and I travelled with my two sons aged 6 and 8. The room was a wonderful size and spotless. In fact the whole hotel was spotless. All the staff were friendly and helpful and the facilitates are brilliant. The breakfast was one of the best we had ever had with superb quality ingredients and plenty of choice. Would defiantly stay again
Booked on the day as a quick overnight getaway! Beautiful room we had a family room for the two of us but it was a great price. Room beautiful and a big bath. The spa was lovely. Breakfast was nice buffet style but plenty to choose from. Just a short walk into the village so just perfect!
Have used the spa here before , however I decided to book a nights stay as a surprise for fiancées 30th birthday . I booked a deluxe room with a hot tub ( room 102 ) We were blown away when we entered the room ! And that's before we saw our beautiful balcony with heart shaped hot tub over looking the gardens and lake . We also had bath robes and slippers which was a lovely touch . I just wish we had realised earlier , as it doesn't seem to mention this in the room description and I took my own . The bathroom was also stunning . The spa at the hotel is one of the main reasons for booking . Having been before we loved the fact that you can have drinks in the pool and jacuzzi ! Not may spas let you do this , but it makes it a lot more fun ;) In and around the hotel was lovely . The only down side to me is the price of the spa treatments. If there were cheaper we may have treated ourselves . To sum up , perfect hotel and location . I would deffo pay the extra and have the jacuzzi rooms . We will be returning !
I am just back from a two night stay at the hotel and feel massively underwhelmed. Whilst the hotel is generally OK, the dog friendly rooms were incredibly small. Me, my wife, 1 year old son and dog stayed in room 140 which was smaller than a boutique hotel room in NYC. We had a travel cot in the room, along with the dog bed and for some unknown reason, an over sized sofa. We were in a large group so when I saw another guests room (121), I was shocked. The standard rate room (same as we booked) was at least twice the size. We also had the luxury of paying an additional £20 per night for our dog. I appreciate it is custom to charge extra for pets, but why such a tiny room? Surely it would make sense to have a slightly larger room? I wouldn't call this a traditional spa hotel, the pool area is nice but you wouldn't want to be in there any longer than 45 mins. Although I thought it was quite cool that you could order from the bar whilst in the 'spa'. Also, parking is an absolute nightmare when the hotel is near capacity. I had to park blocking someone in and then wait and move it later. Other aspects of the hotel are OK, breakfast was pretty nice and staff always seemed cheerful and happy to help. Finally, don't expect to pay with Amex unless you wish to pay 5% fee. This is the first time I have ever seen a 5% charge... the typical 2% fee is anticipated but 5% means the hotel are looking for another 3% cut which I found unnecessary, especially considering I paid the best part of £200 a night for a room barely bigger than a phone box.
My husband and I had a very pleasant stay in The Burnside Hotel recently. We were upgraded to a Lakeview room thank you, much appreciated. The food and service at dinner was very good however although the breakfast was tasty and plentiful we personally do not like buffet breakfasts and especially when we have to do our own drinks and toast. The spa was lovely but improvement could be made by offering shampoo , shower gel and swimwear spinning facilities, also the large jacuzzi was not working. We would stay again.
Nice position near the centre of town a short stroll to the lake or resteraunt. The rooms are well furnished and comfortable. The breakfast is very good and the staff very friendly. They will allow dogs in some rooms a nice outside seating area.
We stayed at The Burnside Hotel August bank holiday weekend to celebrate our one year anniversary and overall we had a lovely stay but this hotel needs some major improvements to be worthy of its 4* rating. We chose this hotel as it was one of the only ones that would accommodate for a Saturday check in and Monday departure (as we had a wedding on the Friday in Manchester and could not travel down any sooner). It cost us £630 for a two night stay for two in a Junior Suite with breakfast. You can get hotel rooms in Windermere with fireplaces, hot tubs and far greater amenities for this price, but as I said, this is the only one that we could find that could accommodate to our situation. We had Junior Suite 103 and it was nothing special. The view was amazing, the bed was big and comfy and the room was large in size and that was about it. Everything else was the same as any other hotel (tea and coffee facilities, decent sized tv, wardrobe etc.) On the official Burnside Website it says some of the Junior Suites come with a balcony, however, upon requesting this, I was told that none of them have balconies (think your website needs to be amended, if this is the case). There's no mini fridge in the room, the size of the bath is very small for a suite, the pressure of the shower isn't great and the temperature isn't consistent (goes from hot to luke warm to hot again which was annoying). We forgot our conditioner and there was only shampoo in the room, so we called down and asked if we could have some brought up, to which a member of staff replied "There should already be some in there, sorry we will bring some up now" only for them to call back five minutes later and say "The Shampoo is a 2 in 1, we don't do conditioner" That's a big leap from what we was first told, surely you'd know you didn't do conditioner the minute we requested it? Therefore, we assumed this was a lie and they had just ran out, as we can assure you after using it, the shampoo certainly wasn't a 2 in 1! Also, one night we asked for ice, as to reiterate we didn't have a fridge and we were told it was a £10 tray charge which we thought was ridiculous. It was only until we said we'd leave it that we were told "or you can get it from the bar yourself for free" Which obviously we did instead as we were only on the first floor. I have stayed in four star hotels in Miami and they bring you anything you request without a ridiculous tray charge, so I thought that was a bit steep. Behind the bed was very dusty, cleaners obviously don't clean the hard to reach places but can't be that difficult to run a hoover across the skirting. Other than that the room was clean. I informed the hotel that it was our anniversary prior to our stay and said if there was anything they could do to make the occasion more special it would be appreciated. I got a reply saying that they would bare this in mind and I also got a phone call on the Thursday prior from a member of staff who was confirming our stay and even said "Its your one year anniversary isn't it?" but despite this, no gesture was made. Not even a free drink at the bar. We didn't expect anything but at the end of the day, this is a 4* hotel. We stayed at a 4* boutique hotel in Manchester for my partners birthday in July and even they offered us free cocktails at the bar for the occasion and that's just a birthday. It's the small touches like this that make four star hotels stand out and add to their reputation but nothing was done. Breakfast was average. Buffet selection was good but food was similar to 3* hotels I've stayed in, in terms of quality. I ordered the Chefs Omelette one of the days and it was flavourless and crisp/burnt. When I stay at a hotel, I expect them to cook food better than I could and this wasn't the case. Think they need a better chef given the quality of food and chefs in Windermere, they have some competition. Glad we didn't book to eat in the hotel for the duration of our stay. We visited the spa which was lovely, we liked that it was dark as the ambience was nice and romantic and it was designed beautifully but don't think it should be open to children. It's just not the setting. Also, think the hot tub or pool had too much chlorine as it irritated my skin and I couldn't stay in long and had to get out. We also both booked in for a massage which was great, only problem is you can hear the kids screaming and jumping around in the pool below, which didn't bother me as I was too relaxed but may irritate some wishing to escape that sort of noise. We never checked out the cinema or had food in the other bar, although it looked very nice. The location of the hotel was great and close to everything. We used Lakeside taxi's to get to and from Windermere station and it was only £3.50. Staff in the hotel were lovely, friendly and helpful. We heard Fireworks on the Saturday night and was devastated we couldn't watch from our window, would have been good to have been informed by hotel staff that where was a Firework show the Saturday of the bank holiday weekend as we would have liked to attend that. I think its worth mentioning that I think this hotel knows where its faults are as they are having a major refurbishment and should it improve, we may book again upon returning to Windermere, however at the moment it's just like a very large Premier Inn with amazing views in a great location. There really are so many excellent hotels with stunning rooms and amazing features that you can get for roundabout the same price in Windermere (Applegarth, Windermere Boutique). This wouldn't be my first choice next time around, but appreciate you accommodating to our arrival and departure dates.
Stayed two nights. Nice location, gardens beautiful. Well kept. Rooms varied. We had a snug room which opened onto a shared terrace table and chair very pleasant. Clean smart room. Facilities good. Couldn't hear other quests coming and going. Staff friendly. Pool and spa lovely. The water features make it a bit more interesting especially for the children. Yes other people were in the pool but children I saw were fine not rowdy. Went in pool various times from having the pool to ourselves to busy but thins out. Bar accessible from pool. Very nice. steam room/sauna nice and clean. 2 Jacuzzis. One nice the other although warm didn't bubble. Breakfast good value for money. Restaurant high end of expensive but food delicious. Definitely be staying again.
Me and my granddaughter stayed here for an evening. The hotel was lovely, very clean and staff were attentive and welcoming. The room was very well furnished and had a very comfy bed. There was a lovely view from the bar looking down to the lake and boats. The hotel is in an ideal location close to the shops, restaurants and lake where you can go on various boating trips. Definitely worth a visit.
Lovely hotel, great refurbishment of spa facilities, rooms and communal areas, central location with easy access to Bowness and the lake, room was very clean and the bed was extremely comfortable, we were bed and breakfast, good choice at buffet and nice room with views of the garden, as the hotel is still undergoing refurbishment we wouldn't have know as there was absolutely no noise from the builders. Our favourite part of the hotel was definitely the spa, what a fantastic improvement from the previous leisure facilities, would definitely be back.
Welcomed from the start, have to say that nothing was too much trouble for the staff here, welcoming and really friendly, shown to our room which had beautiful views and the hot tub on the balcony, we even enjoyed it in the rain! Lovely meal in the hotel's restaurant, try the lamb it was lovely. Breakfast was great, lots of choice and the spa, the best we've been to in a long time, booked myself a pedicure for a treat and I have lovely gel nails!
As the title states, the Burnside is the best hotel in the lakes! After visiting earlier in the year we felt so comfortable here we thought it perfect for a family get together, we took some standard rooms a couple of family rooms and a room with a hot tub (pure luxury) We had amazing feedback from all the family about the place, all the rooms were clean, tastefully decorated and the beds are so comfortable, the food is delicious and they cater for vegetarians! The spa is the perfect place to relax after a long walk, I have never come across anything quite like it. As for the cinema, what a great feature! Great for when it's raining which is what it does best in the lakes. We all loved it that much we have booked for Christmas! Can't wait, the staff are so friendly we felt we started to miss them when we got home!! See you all in December!
I have stayed here twice prior to discovering the Macdonald old England down the street. My room was very tiny, and even smaller was the bathroom, much like a non chain hotel in Europe. I was looking forward to unwinding in the jacuzzi in the pool area but was disappointed. Both tubs were cold tubs, I was told one was hot and one was cold but, both were cold. I went for a brief swim and stepped in both tubs, one was a few degrees colder than the pool and the other was maybe four or 5° warmer than the pool... The other downside was the echo of screaming undisciplined kids. I don't have any comment regarding the restaurant because I ate in town every night, and with my customer during lunch hour... when it was looking like I would be returning to the area for a third time I looked elsewhere for a place to stay, a place closer to town center.
The arrival to the Hotel was the best part of the experience. Checked in and asked if we need to be shown to the room? The tone from the receptionist suggested that she didn't want to show us so we opted for the 'find it ourselves by walking aimlessly around the hotel' We made it to the room anyway... I have to say, I've stayed in much nicer places for £135 (The MacDonald Hotel just round the corner) with actual lake views. There is no bottled water or fridge in the room which is great when you wake up in the middle of the night needing a glass of water, I go to the sink to get some however it's running warm water from both taps!!! I ring the concierge who doesn't listen to a word I say and replies with 'I will come and open the door for you' and hangs up! All I wanted was a cold drink! I ring back and ask him if he listened to what I said, he replied saying if I wanted a drink it was a £10 surcharge to bring it up to the room! So I went down to the bar (passed two drunk girls sleeping on the sofa in the bar area) and finally got my cold glass of drink. Upon checking out, we flagged this to the receptionist who looked at us in a strange way and repeated back to us what we said in a slow patronising way. We are not telling you this for the good of ourselves, we were checking out and never coming back again. It was for the benefit of the hotel. She went to feed this information back to her manager who got up and said that it needs to be checked before we leave, what does it need to be checked for? Does it need to be checked to see if we are lying or not? The Hotel was prepaid and I paid cash for my drink, there was nothing to dispute! After making us wait, the manager came back to say it's working fine. No thanks for flagging it, or thanks for staying. Extremely Rude, good luck if your staying here... you will need it!
We had our "mini-moon" here and I must say the hotel and facilities are great, we had a beautiful room with a hot tub, the room and hotel were extremely clean, with a classy professional feel. HOWEVER; I wouldn't recommend eating or drinking here as it is very expensive: £9 for a shot of whiskey, £3.95 for a small bowl of chips and the £27.50 dinner offer will end up costing you approx £50pp if you get the steak. The waiting staff didn't seem to have much understanding of the menu so couldn't explain what the dishes were served with. We had a very loud, drunk and foul mouthed couple next to us during dinner which completely spoilt our meal. we did inform staff after the event and we did receive an apology but no sign of reimbursement or even a complimentary drink to smooth things over which is the least I would expect saying as though my two night stay cost around £600. I would of returned for another stay if it wasn't for the way the complaint WASN'T dealt with.
We stayed in the Penthouse Suite as a 21st birthday present for myself. The room was lovely with hot tub outside and was really clean. Dinner at night was lovely too with the three course meal, and breakfast was great in the morning! We were a bit dissapointed that the room had no mini bar facilities and there wasn't any little extras. We are not the type of people who expect things at all but for a 21st birthday in the Penthouse Suite we thought there maybe some little extras, or even a little mini bar. We have been to other hotels in Windermere for half the price and the little extra's like a little chocolate on the bed or a mini bar made them. It was just very plain and disappointing. Due to this lack of effort and the price we probably wouldn't return as there is much nicer hotels in the surrounding area.
I booked a two night stay for my husband's 50th birthday and we were so impressed with this hotel. There are lots of things which made our stay so memorable. The location is perfect, less than a ten minute walk and you right in the centre of Bowness near to the lovely restaurants, bars and shops. The views from the bar in the hotel were stunning and once the weather cleared you had a great view of the lake. The food in both the bar and at breakfast was absolutely delicious, lots of choice and very good value for money. The room was very comfortable with everything we needed and had a balcony. The spa was just amazing, just wish I could have spent more time in there! The staff were extremely friendly and helpful. I cannot find fault with this hotel and we will be staying again
It is three years since we stayed at the Burnside and there have been many improvements since then and it was very good then. The rooms were spotlessly clean and were decorated and furnished in a great style. Our room was a twin and very spacious and the lake view from the window was superb. The other room our family had was a double and had a small balcony. The bar and terrace was a great place for drinks. Breakfast was delicious. The Spa was relaxing and had a variety of pool, hot s tubs, sauna and steam rooms. The bar at the Spa was cosy and the sandwiches were delicious. All the staff were friendly and helpful and the concierge was a true gentleman. We will be back.
We visited just last week; after having paid £182 to stay for the night with B&B option - before we even arrived it was a let down. I received an email from Burnside offering to upgrade the package to dinner for £27.50 per person in their restaurant, I thought "perfect, we've been driving all day - saves us having to wander about". I phoned reception as the email stated who said "No, you can't do that as you've already checked in" which I hadn't, I was on my way to the hotel with about 3 hours to spare. I thought okay fair enough; must be some policy? Maybe she could offer us a table any way at normal price? No. On arrival the staff member we dealt with seemed a bit put out. The question "Do you want me to show you to your room or....?" Indicates that really you don't want to show me to my room and I should probably say no to save you having to get up out of your set. Baring in mind I have never been here, I travelled from Essex as she would had seen on my form.. So having paid for a lake view room, we were a bit amused to enter a 1970's style hotel room where the door just about opened enough for us to fit our bags in.. to see a wide window with a view of the garden, ahh lovely! Then a cemetery.. then a small portion of the lake if I went to the very left of the window. The spa was visited at 1815hrs, again didn't know where anything was as no one showed us or helped. I asked the bar staff if we could us the spa to which he turned to his college and said 'sling is two towels.. sign on this paper..' we were slid two towels and left to find it for ourselves! Once we got to the spa pool it was full of children being thrown about, diving in the spa pool and throwing a ball around. The noise level was shocking, it was far from "relaxing or unwinding" as advertised. I went and spoke to the reception staff asking to perhaps change the room to a hot tub suite to ensure some relaxation; I was told I could for an upgrade fee (£100). I then question the meal upgrade as per the email to be patronisingly told I basically cannot read English as it states 48hrs notice.. which it really doesn't. I still have the email now. The staff were not apologetic, they were not helpful at all and actually upset me at how condescending they were towards me. We ended up checking out after 2 hours of being in the hotel. The manager will be contacted and I hope something is done! I'm absolutely appalled at the service see received having paid so much.
Stayed here for 2 nights. We stopped in a Snug Roon, the bathrooms are very small, the room was a ok size. The bed was comfy but on arrival had to be changed due to a dirty pillow. which wasnt any trouble for reception. The snug room was located above reception over looking the car park. This was not great as there was a wedding party stopping that weekend which meant very noisy guests. They were being loud on the car park which meant i had to shut the window when the room was very warm anyway and I got woken up by women shouting outside my room at 3am presuming from the wedding by what i could hear. i was too tired to go down to reception to mention this at the time and though they might leave by the second night which they did. I ordered breakfast room service which was great, it arrived on the time i agreed with everything i wanted. I went in the Spa on two occasions. The first time around 5pm, it was full of children jumping in and playing around which i didn't really agree with as a Spa is a place to relax ... so for the second night i went in a bit later on when its adults only which was a lot better for me. The jacuzzi was quite cold, but i wouldn't fault any other part of the spa. Overall a good stay and i would stay here again, but i would defiantly recommend not to get a snug room.
Went for my brother in laws 60th birthday and had a perfect weekend from start to finish. Cannot fault one thing about this hotel - there was work going on as they are upgrading the hotel but even that did not impact on our stay. The staff were absolutely lovely - remembering you at breakfast from serving you in the bar the evening before ! Sean, the concierge was such a great friendly chap, felt like you had known him forever!. We had a meal in the restaurant on the Saturday evening which was absolutely stunning! Would we go again! too right! Cannot wait for our next trip there! Thanks to all for making Derek's birthday go with a bang!
Great hotel close to everything in windermere,with the boats just a short walk away. Friendy staff couldn't do enough to help,room clean with big tv and a small sofa.Some renovation work going on but you would not notice it unless you looked for it.I don't understand a few of the reviews who have nocked the hotel as we thought it was brill.
This hotel is very comfortable, beautifully decorated and the staff are very friendly. The room was spacious and the bath was huge. Breakfast was amazing with a massive choice of meats, fish, fruit pastry, breads and a full selection of hot. The spa was very tastefully done and the facilities good. The hotel is a very short 5 minutes walk to both the village and the lake. Even though this hotel is undergoing a major refurbishment, the work was being done very quietly and very sensitively. I cannot recommend this hotel any higher considering the cost. I've paid more for a travelodge. If we return to the lakes without doubt I will stay at the Burnside.
Stayed here for two nights and found it to be perfect! First day we went to the lake and local bars and restaurants which are just a five minute walk away. Second day used spa and pool facilities. We had a room with a hot tub over looking the lake. Found all meals to be exceptional and staff very friendly and attentive. Would definitely return.
Unaware of refurbishments inside and out,but otherwise an excellent stay in a hot tub room,lovely view of the lake and gardens,fine decor in the room and fine food in the restaurant. The spa was excellent also-wish we had longer
Nice clean hotel with good facilities,spa defenatly worth a visit nice friendly staff.Had breakfast just the once on the last day it was very nice with plenty of choice good location near to lake side for boat trips will hopefully be back some day
Me and my partner stayed at the Burnside Hotel and Spa for a quick night away. we stayed in a fabulous room with a cute heart shaped hot tub on a private balcony. We enjoyed a bottle of prosecco in the hot tub whilst looking over the views of the Lake District. Later we had a walk by the lake before heading back to the hotel for a great meal in the restaurant. The staff in the restaurant were lovely and nothing was too much trouble for them. The staff on reception were very friendly and always happy to chat and have time for you. They had a man who meet us at the door and shows us round all the facilities at the hotel. The hotel is lovely and clean and in a great location...... keep up the good work we will be back.
My hubby surprised me with an overnight stay at the Burnside, what a treat! The staff were all fantastic, nothing was too much trouble. The spa was wonderful and the beauty therapist who did my treatment was highly professional! The rooms were beautifully decorated and very comfortable. We ate in the restaurant and the food was stunning washed down with a selection of gin from their extensive range! We highly recommend and will definitely be back.
This supposed 4 star hotel was a disgrace. The rooms were dirty and unkempt. There was building work going on all day and even at 8oclock on the Sunday morning. I dropped a glass in the bathroom and cut my foot. My fault I grant but unfortunately I trod a small speck onto the carpet. For which I was later charged the £50 holding charge they had taken from my card. I advise anyone looking at this hotel to find an alternative as it was the most unfriendly unwelcoming hotel I've ever stayed. The staff where rude and unsympathetic to our group. Which was a large wedding party, some of whom had to pay more than originally quoted. Please stay away
Burnside H, Owner at The Burnside Hotel, BW Premier Collection, responded to this review
We never normally respond to bad trip advisors but we have too with this one.Beverley Atherton cut her foot and the blood was everywhere she appeared very drunk and then racially abused our staff, she has now been charged by the police and has been summoned to appear in court on the 25/07/2017.We complained to Trip Advisor who will not remove it. This is why Trip Advisor is not reliable as they don't police reviews properly people should not be allowed to give malicious reviews. We pride ourselves on our friendly professional staff and this type of review is not fair.
My family and I took a 2 day break on our way driving from London to Edinburgh. We chose the hotel so we can relax and the hotel met all our expectations. My wife and daughters had massages, followed by a relaxing afternoon by the pool, which had hot tubs, sauna, and steam room. Pool could have used more lounge chairs. The location was ideal, near the marina to take tours of the lake, and a short walk into town. Also, there were hiking trails off the hotel. Be sure to have a cocktail at the bar for great views of the lake. Best Gin & Tonic I've ever had. Rooms were fine, not luxurious, more rustic style and what you would expect from a lakeside resort. Breakfast at the hotel was excellent. We did not eat dinner at hotel, as there were plenty of restaurants nearby. It rained the day and a half we were there, so we didn't do much other than relax, drink and eat at the restaurants near by.
Very warm and nice hotel. Lovely and cozy rooms. Lovely swimming pool and spa. Must stay in the hotel. Lovely pub on the property and amazing breakfast. Also a lovely bar to chill in the evening. Walking distance from the lake.
Beautiful hotel and great location but room was very disappointing. Very tired old furniture and in need of a upgrade. The room itself was a good size but very very stuffy even with the windows open. Terrible view onto the roof of the hotel Would encourage anyone who books to check when booking if the room has been upgraded as I believe rooms are all different. For us though the room was not of 4 star quality On a positive note the reception staff were friendly and the breakfast was lovely Just need to get the rooms upgraded!!!
Relaxing stay after a beautiful hike. We chose the burnside hotel because of its strategic location near the lake. Relaxing spa with all the facilities you would expect like hamam, sauna, bubble bath, large swimming pool,... We decided to have a meal at the botel as we bad a second looong hike the next day. We had a delicious meal in their beautiful restaurant after a drink at their bar with lovely views. Pictures below of the meal.
We stayed here for 4 nights in a family room (split level room) - there really is not much to fault about this hotel. There are however, refurbishments going on and this was evident at times, particularly at breakfast if you were sat near the room being renovated and then you sat and ate to the sounds of drilling and hammering! (hence the 4 stars). Our room was nice, the mezzanine upstairs for the kids was a great idea although I wouldn't want to stay in very hot weather as there is no air con and the windows are velux style. It was clean and had everything we needed, but I was slightly jealous of the other rooms that had a small balcony and a view. The hotel is very close to Bowness (4 minute walk) where there is a lot to do, see and eat. The breakfast was excellent and plenty of choice. the staff are friendly and helpful, with good service. There is a small cinema, we didn't get to use this but it was a great idea if the weather was particularly foul. What made the stay for us was the spa - amazing! It was always nice and quiet, we were often the only ones in there, its extremely clean and stylish. There is a poolside bar serving prosecco! We all loved it and certainly made the most of it. I would definitely stay in this hotel again, but would research my room a bit better.
Lovely property that looks like an old manor house that's been extended. Beautiful grounds and gardens. There is also a pub, indoor heated pool, beauty spa, pool room and small cinema as part of the property. Room is a reasonable size with nice furniture, except for the wonky cane bedside tables. There is also an added sitting room that has glorious views of the countryside. The bathroom has the biggest bath ever built. It's the size of a hot tub. Breakfast was fabulous except for one specific dish – black pudding! Dining room overlooks the gorgeous gardens. Ate at the pub. Very English tapas - ribs, onion rings and pork pie along with a glass of Pinot Grigio. Checked out the heated pool. Very glamorous. Sparkly. Lots of silver. Large Buddhas. Dark. Moody. A reasonable size pool with jets. 2 jacuzzies. An ice cold plunge pool. 2 waterfalls. Only 2 other couples there which was lovely. Unfortunately, after about half an hour the pool soon filled. Mostly young, loud girls from a wedding party being held at the hotel. Lots of booze consumed from pool bar. Decided to have dinner at the posh hotel restaurant. Mix up with my main but food was delicious - canapés to start, potato and leek soup, lamb, lobster and mascarpone ravioli, sticky toffee pudding. Along with a dry white wine. Dining room was very glamorous. Lots of bling. Beautiful chandeliers and mirrors. Hotel decorator obviously loves sparkle. A very enjoyable stay overall. Recommend the hotel for its central location to the Lakes District area.
We got married in this beautiful hotel last weekend and booked 8 rooms for our family we stayed in the penthouse suite which was absolutely beautiful and very spacious and luxurious with a hot tub on the balcony overlooking Lake Windermere absolutely stunning views beautifully clean our guests had single or double rooms snd absolutely everyoune was thrilled every one of us will be returning . The staff from reception to porters , wedding planners and Christian the bar manager were so friendly and professional nothing was too much trouble. The spa is stunning jaccuzi steam room sauna plunge pool and swimming pool , best man and groom both had a back neck and shoulder massage . The food from a fantastic range of choice in the breakfast room to a delicious evening meal was absolutely gorgeous.
This was the first visit to Burnside for my husband and I as part of our 30th Wedding Anniversary celebrations. Soon after we arrived the Hotel Maintenance Manager spotted us in the car park as we were trying to get our bearings and took the initiative to explain where the spa was and also pointed out various directions into Bowness. We ate in the restaurant both Monday and Tuesday night and the waiting staff were extremely attentive. The food was exquisite and the buffet breakfast has the best choice I've ever seen! At my husbands request the previous evening, the Restaurant Manager arranged to play "our song" as we ate in the restaurant on Tuesday, our anniversary day. This was particularly special. The chef even personalised our desserts which we thought was a nice touch. We had booked into one of the Snug" rooms but were assigned room 134 which we think may be of the Junior Suites. It had a balcony and even a slight view of the lake so thanks to whoever was responsible for the upgrade! We were able to spend lots of time in the spa both on our arrival day before checking into our room and also after we'd checked out on our departure day. Whenever we liaised with a member of staff we found them to be professional, helpful and very polite. Our visit to Burnside Hotel & Spa for our 30th Wedding Anniversary made our special day even more special. We hope to visit again soon.
booked a spa break for my wife's 50th birthday, planned the trip 6 months in advance, booked three rooms for ourselves and our family, booked a spa treatment, champagne/flowers, boat hire and her favourite restaurant. arrived at the hotel, great location and good hotel. However, when I checked the time for my wife's spa treatment there was no booking despite me checking the booking some months ago and the main reason why I booked the hotel in the first place. The receptionist apologised and tried to book a treatment at a neighbouring hotel to no avail but said she had an available appointment at 2pm, however, I had already booked a surprise boat trip for my wife which I explained to the receptionist. I said I would get my wife to come to reception to discuss available times with her. The receptionist said to my wife that she knows she is not available between 1-4pm as I had booked a boat trip, my wife then said 'I don't think i'am supposed to know that' as it was supposed to be a surprise. so far, we have a treatment that wasn't logged properly and the surprise of a boat trip being ruined. so despite spending six months to make this the perfect birthday trip to celebrate my wife's 50th birthday, two of the main aspects of the trip were ruined by the incompetency of the hotels staff. Thinking matters couldn't get any worse I then find out they had over charged me £804. All in all we managed to make the most of a bad situation and my wife had a great birthday and the hotel was good but unfortunately the staff were sadly lacking competency and discretion. would I return to the hotel ? probably not, we would more likely stay at the 'Belsfield Hotel' opposite, also known as the 'Laura Ashley' hotel.
Great hotel , we had an unforeseen issue that was rectified with amazing speed and kindness ! Stunning food akin to a Michelin star ! Drinks are great , spar wonderful and newly revamped. The lounge area has excellent views , must stay in the lakes !
Lovely couple of days Thursday & Friday, nice clean rooms, staff very helpful, food very good. Excellent Buffet breakfast. Pool and hot tubs really good. Looking forward to the next time. The renovations that are going on did not cause any problems, any time we encountered work people they were always very nice.
lovely accommodation beautiful surroundings friendly staff good food well worth staying here would go again tomorrow it was just perfect and the grounds are lovely couldn't fault our visit in anyway we would most defiantly return again
The location is decent, not far from the lake. But it is quite a steep walk up from the lake. The common areas have good interiors, but the rooms are not impressive. During our visit, it was hot.The hotel did not have air conditioning. On top of it, there was a lot if haggling involved for getting a fan. We had a family room, with one bed on the lower floor, and the other on mezzanine.They gave only one fan, and asked us to keep the window open. The open window resulted into flies getting into the room. Housekeeping was poor, Bellboy service was pathetic.They portrayed as obliging us for doing their job. Most of the staff was rude and non courteous. Rather, I would not recommend anyone to visit Windermere at all ! There are much better options with better hotels ! Zell-am-see in Austria is way ahead !!
We decided to have a little break away glad we stayed here had a room with a view of the lake and a hot tub gorgeous room comfy very clean . The staff was lovely and friendly right from the word go . There is a separate bar above the spa which was great as the weather wasn't great my husband mad him self comfortable in there while I went for a massage .food is good and it is only a few mins from town . Was hoping to get in for our anniversary but booked up but will definitely go back there
The hotel was undergoing renovations during my stay which took the edge off my holiday. The room was very nice and had a lovely balcony and view, it even had its own external door for use by wheelchair users. The bathroom was spacious and the sink set at a low level for wheelchair users however the bath was normal height with a shower over the bath. Ironically the safe was on a very high shelf that I struggled to reach! The room would have benefited from having fridge. Although towels were changed every day it would have been nice to have had the sheets changed at least once during my weeks stay especially with the high weather temperatures. The bed was reasonably comfortable but the pillows were flat and lumpy. Staff were very friendly and helpful. The hotel was situated close to the centre of Bowness which gets very busy with tourists during the day. This is a good base for visiting other places within the Lake District national park, which is extremely beautiful.
This is my 6th time at the Burnside. The hotel has been renovated and drastically improved in the last 4 years or so. Fabulous spa with glowing blue lagoon pool complemented by spa pools and cold plunge pools. There's 2 lovely bars and a cinema too. Beautiful lake views from the newly refurbished bar. Dog friendly which is great because I love spending time with people's pooches. I had a hot tub room again. Highly recommended if you can afford it. Hot tubs are outside on a very large balcony overlooking the lake. Particularly nice at night when the hit tub can be lit up and you can look at the moonlit lake. Comfortable room with big TV and luxurious bathroom with walk in shower
Hotel is located good to the lake, we stayed in room 350 wed to fri, the room was clean but small and the shower was awful just trickled out and it felt like an attic room. We also had a on site wood chipper start outside our window at 9am which was very loud. There was parking at right outside the wheelchair access and building supplies left in a bay which made getting in and out the building a problem with a pram, we didn't take up breakfast though because to charge an extra £12.95 per person on the day of check in to me is a rip off as there is a costa around the corner. Pool was very nice and my daughter loved it. Overall I would say £235.00 for two nights room only was a little expensive for this hotel.
Well this is a nice hotel and the spa is amazing we mainly picked this place because of the spa and we were not disappointed with what was on offer they only slight negative was the room was very very small but the room was spotless just way to small and it was a very hot weekend so it was just to hot in the room at night
This hotel is not worth the money, booked a relaxing weekend away. Paid for the room with a hot tub, really lovely room. But getting disturb by people coming and going in neighbouring rooms. The check in staff very rude, not at all welcoming. A wedding was being held at same time and certain parts of hotel ended up being closed to us. The pool is lovey, but I booked two treatments and while in the room all I could here was pool noise all the way through, not relaxing. It is getting refurbished and looks very run down in areas. Not worth the high price tag, as you can get a lot more for your money elsewhere.
We only came here, after a neighbouring hotel didn't believe we wanted a night of pampering and put the phone down when we asked for their best room (Ha! Ha!). Room 123 is beautiful. Private Hot Tub on the Balcony, not over-looked and with a view across the Lake. The free-to-use Spa Facilities are amazing and utterly wonderful for a bit of luxuriant pampering. Booking at short notice we missed getting treatments but the free facilities are truly amazing. In all honesty we could have coped without the private hot-tub and just enjoyed the spa. Being able to order and receive to our lounger glasses (acrylic for safety) of pink champagne was truly wonderful. This is really an adult playground, where you are treated as responsible adults. Breakfast was spectacular to view but could be improved by taste, especially the skinny sausages! The staff were wonderful and helpful. Special thanks to the ladies on Reception who let us look around other rooms before we left and the lady serving breakfast (English, with long hair with blonde highlights)...her care and attention to detail was most refreshing to watch. We also met the Maintenance Manager who was happy to show-off the high quality of the ongoing and quite spectacular refurb We will definitely be back (soon) and singing your praises amongst all we know! Thank You!
Superb hotel, very friendly staff, couldn't be more helpful, ate in both the restaurant and the pub and the food was excellent Made full use of the Spa facilities which was lovely, my only suggestion would be that the changing rooms need to be bigger and robes should be available without a hire charge, as there was no where really to get changed afterwards as it was quite busy so this meant we had to do a quick dash back to our rooms, which meant going outside It's the third time I've stopped here and I would definitely go back
Just got back from a short break in Windermere and stayed at this lovely hotel. Only around 4 or 5 minutes walk from the centre of Bowness and the lakeside. Plenty of parking on the grounds of the hotel but have to say that the small road leading from the main road up to the hotel was pretty steep. OK walking down it but as I do have mobility problems, it was certainly a challenge for me to walk up it but near enough for me to walk comfortably into the town. The hotel is nice and clean and spacious and the rooms just lovely with the usual tea & coffee, hairdryer and TV in the room. There was a shower over the bath and I found the pressure on the shower rather poor but there is quite a bit of modernisation and renovation going on at the hotel on the moment which does not really affect your stay. I did not eat in the restaurant but had some lovely bar meals in the two bars; one in the hotel itself and another cosy bar in the building opposite which had a swimming pool with Jacuzzi and sauna. The building also has a small Cinema which was great. Staff all friendly and helpful and the breakfasts were great; you could get almost anything including lots of fresh fruit and of course the full English breakfast. The weather wasn't very kind to us during our visit so we did not get the opportunity to sit outside and enjoy the lovely scenery overlooking the Lake. Have one small word of advice for the hotel; please review your signage or lack of it. On arrival it took us a while to work out where Reception was as there was no notice outside. We were not the only people trying to find Reception either - a small sign simply saying "RECEPTION" on the outside building near the entrance would help. I think that when all the renovations have been completed it will be an excellent venue for either business guests, weddings or indeed holiday guests. If visiting Bowness on Windermere again, I think I would book this hotel again also.
Spacious room. Great view on top floor. Top quality bacon is served at breakfast although the sausage is skinny and not tempting. No umbrella in the room for guests to use on rainy day. Have to get it from reception and been reminded there is £15 each pre-authorised on the room charges till the umbrella been returned. A lot of trouble. Direction to swimming pool is a bit confusing. Need to go out the reception to different building and through a restaurant entrance. Sign in at the restaurant bar.
On 2nd June 2017 we held our daughter's wedding at this beautiful venue. In the 18month leading up to the event we were assisted by the hotels wedding coordinator Sara Hall. On the day of the wedding, all the staff in the hotel made sure everything ran smoothly from the manager downwards. When we left the hotel all the function rooms were been prepared for the Bride & Groom's return. The function room looked amazing on our return, this exceeded our expectation. Sara ask us to look over the room before the guests came in to make sure all was OK and we were overwhelmed. Adrian the master of ceremony made sure that everything ran to time. The wedding breakfast was served quickly and piping hot. The presentation, standard of food & the service was fantastic. The evening celebration ran straight through from the wedding breakfast. Again the hotel staff worked behind the scenes to move the tables, flowers etc, across to the Little Romney's Spa suites. This was nice and relaxing area upstairs dancing; quiet times downstairs and outside to cool off. The food was served at around 9:15pm again well-presented, piping hot. Fish & chip or sausage & chips in cones, what more can you ask for. They went down well with all the guests Once again we would like to thank All the staff at the Burnside for a lovely weekend. Thank You John & Hayley
Absolutely loved our time here. We went for a non refundable advance paid option so got pretty good value for money. As we were on a cheaper deal, we got a 'cosy' room, but it was perfectly nice and comfortable (albeit the bathroom was a little on the small side, but not a problem at all). There were quite extensive building works going on at the hotel while we were there, but they made this very clear at the booking stage, and to be honest it didn't really have any effect on the quality of our stay. On the first night we ate in the main bar and the food was very nice. We sat in the bay window looking out at the lake, and it was just delightful. On the second night we ate in the bar in the spa building. The food wasn't great in there to be honest, but it was reasonably priced and perfectly acceptable. We never tried the restaurant so i can't comment on that. The breakfast was the usual buffet set up, lots of options, all tasty (particularly the yummy pastries!). But the absolute best best feature of this hotel is the spa area!! Wow, is all I can say. Pure luxury! The pool isn't a 'swimming pool' as such, think of it as a giant Jacuzzi (it's a small swimming pool, but MASSIVE Jacuzzi! - with various different water jets etc etc), and it's also got two other Jacuzzis either side, sauna steam room etc......and a poolside bar!! I felt pretty happy with myself sitting in the Jacuzzi sipping on my wine let me tell ya! Just thinking about it makes me wanna go back! :)
We booked this expecting it to be a high standard, reflecting the four star rating. The location is good - 5 minutes walk from the centre of Bowness and the lake. The rest of the experience had countless small defects that you just wouldn't find in a good hotel. Our room was small and dark with no air conditioning. The curtain was semi-transparent and didn't fit properly so the sunlight woke us up at 5am. The fit-out of the bathroom looked like student accommodation, and there was no towel rack so we had to pile bath towels on the toilet. When we checked in they asked us to pre-pay £50 to be able to charge drinks to our room (the only time any hotel on the planet has asked me for this). The breakfast coffee was terrible. Basically if this were advertised as a two or three star hotel it would be fine.
I prebooked the hotel for a 2night stay and got a good deal inclusive of breakfast and dinner, the fixed price dinnermenu had 90% of the choices available without any surcharge unlike some hotels and was £25 for 3 courses and coffee. Our room was cosy as the hotel describes it, the bathroom was small but the room was quite spacious. The location and the building are superb and we enjoyed our first stay, we will consider a return visit when we pick our hotel next time we are staying in the lakes. We use Best Western quite regularly and are never disappointed
Good location. 5 min walk from the Windemere lake. Rooms though have a lot to be desired. Wi-fi is patchy at best in rooms. Expected a better value for the amount we paid. The breakfast at the hotel was not something to write home about. Especially for Vegans/Vegetarians, the menu is quite limited. Nice private theatre. They take a GBP 50 pound swipe on your card when you check-in for any expenses in the hotel - reimbursable at check out. This is the first time i have seen such a practice. A big plus is Free Parking for vehicles. Overall staff is friendly, except one incident which left a bad taste. We had a lot of luggage since we were two families travelling with children. On the ground floor, we asked a porter carrying a luggage track that we need help with the luggage.. He offered us the track!!!... that was unbelievable and especially after paying the price, not expected.
This hotel was very nice. It is in the process of being renovated, but the parts affected to not impinge the rest of the hotel. The room was very nice, the facilities - lounge, pool, gym - were excellent. There is also an English style pub. Fine - but the food there was awful. We had a pizza which could have been (probably was) from Sainsbury's and dried up, and vegetarian chilli which was more like a tin of tomatoes and tasteless. So go to the hotel - but don't eat in the bar!
We booked the Burnside Hotel for a 3 night short break. We have stayed at this hotel a couple of times before and always found the accommodation very good. The owners have upgraded the leisure centre with new Bar/bistro which is excellent The room allocated to us was in a very good decorative order with excellent views across gardens and Lake Windermere. . However the bathroom was not the best we have stayed in as the shower was definitely basic with very little water pressure - This let down the overall quality of the room which was very high. 4 STAR ROOM WITH 2 STAR BATHROOM FACILITIES
Gorgeous hotel in such a stunning location - boyfriend surprised me with a hot tub on the balcony of the room with an outstanding view of the lake. An expensive room but well worth it for the view (room 105 - I'm sure it's the best view from the hotel) bathroom a disappointment as it was squeezed in and a bit dark and dingy hence why this is not a five star review. Bed was super comfortable and room very clean. Breakfast was great, however I would advise to AVIOD the £25pp pre booked dinner - 3 of our 6 meals between the two of us were just awful. I am going to do a seperate review for this as I don't see it fair to rate the hotel any less than 4/5. We had a lovely stay and will return in the future but sadly will not eat in the restaurant again.
We are regular visitors to the Burnside Hotel & it just gets better everytime. The rooms have been refurbished to a high standard and if you are lucky enough to get one with a balcony (as we did) the view is incredible on a sunny day. The spa is beautiful, dark and intimate and a key reason why we come again & again (although I wish they would move the button for one of the jacuzzis so you don't have to keep going in and out to restart again!) The service gets better each time which is another reason to keep coming back! Thank you to all the staff who made our recent visit for our anniversary so special, they really did go above & beyond...we will be back soon! :)
We stayed 1 night for a special occasion in the Penthouse suite. The room itself was lovely but lacked anything else. No wine / champagne glasses, no bottled water, no fruit, no chocolates, no extras whatsoever that you would expect for the price. A £10 tray charge to bring stuff to the room is disgraceful. The controls on the jacuzzi bath do not work and had to be turned on at the main switch outside the bathroom. Staff were friendly enough and the food looked better than it tasted.
We thoroughly enjoyed our stay at the Burnside. The room had recently been refurbished, so was nice and the bed was comfy. The spa facilities were excellent with a nice pool, steam room and sauna, plunge pool and Jacuzzi as well as the gym.
have visited this hotel and used the facilities on a number of occasions now; it is close to our home location, and out of season can get some really great deals. we stayed on a DBB, and also just room only. this hotel is great because of the lovely fires at winter, but the refurshised spa areas which has two Jacuzzis, steam room, sauna acceccessible bar for that cheeky prosecco round the pool , plunge pool and treatment area.it is always clean and friendly staff, food has always been really good, could not fault this hotel which is a short walk to the lake
We've just had a lovely weekend staying here. Lovely dog friendly hotel, friendly staff, clean rooms, a great breakfast and a lovely pint. The younger ones made the most of the spa facilities and really enjoyed it. Location is perfect, close to town but far away enough to be peaceful. We will return soon.
Myself and my husband have just spent 2 nights at the Burnside for our wedding anniversary and we could not fault a thing. Every member of staff gave the best service and very friendly, the hotel was very clean, the breakfast was great with lots of choice, the restaurant food was delicious with excellent presentation and with superb service, our room had a beautiful lake view, the spa was lovely, clean and very relaxing.The location was perfect for a walk into the village for shops,pubs,cafes and restaurants and also amusements and walks myself and my husband thoroughly enjoyed our stay and look forward to booking again for a stay in July.
A very nice hotel wiht excellent staff. A lot of work going on at hotel but was not instrusive so not a problem. Rooms large and comfrtable and lovley restauarant. Only thing that was poor was Wi Fi as little or no signal in the bedroom/ Was also concerned that they charge 5% on credit cards which in this day and age is not good.
The hotel is definitely well run, to the point of being like a military operation & this efficiency seems to rub off on the way the guests are treated . I found some staff were very brusque & curt. The super proficiency gave the hotel more of a corporate feel, there is nothing else to fault , the breakfast was good , the hotel spotless , the rooms comfortable, but I expect a warmer & friendlier interactions , I did not feel like a valued guest . I had been spoilt rotten the night before at a more intimate hotel , so perhaps my expectations were too high.
Room was very comfortable and clean. Breakfast was great, attentive staff and good buffet choices. Outside seating area could do with an up date as the view is lovely and it would be nice to seat in comfort and enjoy it. Overall good value for money.
Just returned from a 2 night stay for hubbies 50th birthday. We stayed in room 121 which was a lovely large room with large bathroom and the most fantastic views over lake Windermere. We stopped on a bed and breakfast basis. The breakfast although buffet style was superb. Plenty of choice and excellent quality. We used the spa which was a lovely addition to the hotel. Relaxing in the hot tub and sauna. The location couldn't be better, elevated enough to benefit from wonderful views and near enough to walk to the lake and nearby restaurants , pubs, shops etc. My only disappointment was the bed, both my husband and I had bad backs sleeping in it so unfortunately didn't sleep well at all. Apart from this the hotel was great
Well what to say as much as I like to complain I can not with this hotel I have been working in the area for 19 months and as you of you that do this know it is hard to get the place that even knows you are a long time guest but still give you the five star treatment I would like to thank all individually but to be honest I have outstayed some of the staff so I can only credit the owner and management of the selection of staff as it starts from the top and works it way down as all of the staff are professional and polite and no matter how many times I have asked them to use my first name not one of them have and All have constantly treated me as the guest but at the same time welcomed me as one of them including allowing me to choose my own meals instead of selecting from the very adapt menus. I would like to finish that if you are looking for the right place to stay this is it but don't be afraid to ask the staff if you want to make it special and if you are not happy with something sort it there and then and don't wait to put a bad review on here as in my experience the staff will be more embarrassed than you as the hotel prides itself on a quality service and tHis is what I have received whilst I have been here so I thank you Richard and all you staff for making my experience enjoyable on a personal not Adrian thank you for letting me wind down from work and the chats with you have been memorable not bad for a foreigner anyway.
Stayed two nights , beautiful hotel balcony overlooking the lake . Loved the spa and spent a fun evening relaxing with a drink in the hot tub .Very close to lakeside for boats but easy walk into town of Bowness .Breakfast good but didn't eat dinner in hotel lots of choice in Bowness
I stayed here over the Easter weekend with my husband and 2 children(6 years & 18 months). The hotel is in a convenient location just a couple of mins walk to the boats but the hotel grounds seem quite quiet( it's on a large plot with some apartments). Plenty of parking. We were allocated room 344 which has a double bed, lovely bathroom & a small bedroom(boxroom ) within the room with a single bed. The room was lovely , it was clean and well decorated. The room was a decent size however we had requested a travel cot and once this was up there was little space to move around. Breakfast was included in our booking and there was plenty of choice with cereals, fruit, pastries & of course cooked breakfast items buffet style , it was of a nice quality. We ate within the lounge area of the hotel and the food was really quite nice ( think sandwiches and pub food, burger, fish & chips etc) the lounge area is cozy and has lovely views. Staff within the hotel are attentive and friendly without being intrusive. There is a gym , it is quite small but perfectly adequate for a quick workout and the twice my husband used it he was the only person there. The hotel also has a pool, jacuzzi x2. We used the pool on 3 occasions over the weekend( daughter loves swimming) it was clean and water temp nice ( quite warm). One point to be aware there is a small splash pool for young children but the majority of the pool is 5ftish deep the entire way around. My daughter got a fright she stepped off the children's splash pool into the main pool and her head went under , she does swimming lessons and can swim a couple of lengths usually no problem but she is used to being able to stand in the pool with her head above water. We ended up buying her water wings so she could swim happily without worry. There are also no lifeguards at pool so children ( even fairly competent swimmers) will need constant supervision. I know this sounds obvious but I'm always surprised when we go away to see young children left to their own devices just because they have a set of water wings on ! The reason for 4 stars and not 5 is that we have previously stayed in the MacDonald old England our family room there was literally double the size of our room at the burnside hotel , this makes a big difference when you have young children and therefore spend quite a bit of time in your room. The breakfast at the MacDonald is also far superior however there is a huge difference in price around £400 extra for the 2 nights over the Easter weekend !!! We would stay at the burnside again as we enjoyed our stay however our first choice would be the macdonald ( as long as it wasn't a holiday weekend when their prices are always astronomical)
We stayed at the hotel to celebrate my birthday as a family of 6 at the end of Feb 2017. We last stayed over 3 years ago, we liked it a lot before, but the improvements to the hotel are superb. We stayed on a b&b basis and found the improved restaurant area for breakfast to be light and modern yet still relaxing with nice decor. All the staff were warm and friendly. The food was plentiful, a good choice and the kids loved it also. The room we stayed in was modern and still plenty of room for the 6 of us ( the kids are 15,12,10 and 4 ). The corridors to the rooms I assume will get an upgrade at some point in the future, but should not detract from the overall good feel the hotel provides. The layout of the hotel has quiet areas to enjoy the views, a drink or a book. The separate annexe which includes the pool, a gym, a spa, a small cinema (great idea) and a snug (pub/bar) make the hotel a fantastic all round place to stay, particularly when it is set in the beautiful Lake District. We will back again and again, thank you Burnside Hotel
My boyfriend and I stayed here over the Easter weekend and were very impressed. We booked a standard double room and were allocated room 136. The room was lovely and spacious, with a huge balcony overlooking Windermere. We enjoyed the spa and pool area, although it was quite busy with kids playing, it was still relaxing. We stayed b&b and the breakfast was good with plenty of choice including fruits, pastries and a full english. It is also literally a 5 minute walk into Windermere. Overall we had a wonderful stay here and would definitely recommend and return!
We very much enjoyed our stay and the hotel facilities . The hotel was comfortable welcoming clean and offered a great breakfast and a variety of evening meals . The hotel had great views over Windermere and was in an ideal location for walks and car trips .Some of our party very much enjoyed the super swimming pool
Had a lovely stay, very welcoming staff, we had a great room very clean and comfortable, some nice touches were included which made our stay even better, the breakfast was great the fresh fruit was excellent as was the cooked breakfast, would recommend highly.
Booked this as a treat for my wife. Good facilities all round , well equipped room spacious and comfortable. Great breakfast ,lots of choice and beautifully cooked.leisure facilities were good too . Great location for exploring the lakes and lots to do in and around bowness itself. Will definitely recommend
Attended a beautiful wedding here. The rooms are cosy, comfortable and contemporary yet, retain an old-fashioned charm which is wonderful. Pleasant grounds, excellent location and brilliant customer service.
Loved this hotel. Booked at short notice, and was told they only had a twin room. When we got there we were given a large double with a view towards the lake. (Why they spoiled the view by putting a single bed in the bay window, I have no idea; but if that's the smallest gripe about the place, that's not bad!). Really friendly staff, great breakfast, and the pub/spa/cinema is fabulous. Will definitely be going back. Oh - and if you don't fancy walking to and from the town (as my wife can't) use Ace taxis, clean, corteous and the only taxi firm I've ever had that gave me a free ride because they were five minutes late!
Did an overnight stay here with my son, it's within a few minutes walk of the lake and shops, has good wifi a must for my son and a nice pool which is a must for me! Had a lovely room with a seating area and big to. The room was clean with nice tea/ coffee making facility and the bathroom was great. The beds were comfy although the pillows were a bit hard that's just personal choice! It got a bit warm at night and had to open the patio door as no other choice. The staff were nice breakfast was really good and the pool and spa area were a lot nicer than I expected. We ate at the bar near the pool and we enjoyed the food there was a decent choice and although not cheap not expensive either. All in all a great stay and will go back again definitely.
Stopped here with my boyfriend for my birthday for a one night stay and returned today. Easy to find and great location, 2 to 5 mins walk to windermere. Hotel was very clean and quick check in and out. Only down side i had was that it seemed really noisy on a night, when i have stopped in other hotels this hasn't really bothered me but you could here everything. Our room was located at top of the stairs so you could here people coming up the stairs, floor boards squeaking, people trying to get in their rooms, doors banging and people talking in their rooms. The beds were big and nice but a bit too soft for me and was really bouncy, also the room was red hot! the radiator was on in the afternoon so turned it off and the room was still hot at night so we opened the windows. We didn't do the spa or pool but would of been nice. Breakfast buffet was good with plenty to choose from. Overall i would come back here and would recommend to anyone.
We went here on our honey moon weekend! The hotel is well located literally a 2 minute walk from reception. It's a very clean hotel. Unfortunately one of the Jacuzzis was pratically cold! And you have to walk outside of the hotel to get to the spa. Our shower wasn't very hot and if any one else was using the water down the corridor that water dropped to nothing. We didn't realise we had to book in advance for spa treatment. So we were very disappointed when we arrived ( after having 2 kids I was desperate for a massage) the lady on reception made us feel awkward. There is working going on at the moment but we went over a weekend and didn't get woken. We didn't eat at the hotel, but next time we would get bed and breakfast!
It seems every time we stay at The Burnside there are more improvements! Always for the better. We were given what I would call a Junior Suite, just lovely. Just so spacious and relaxing. Wonderful, friendly reception staff - especially Jo Jo - and the friends we stayed with just couldn't believe the decor in the rooms, restaurant and especially the pool area. Whoever decides on the interior design has an eye for it! The beautiful collection of three necklets in the spa bar should definitely NOT be hidden away as it is now. Only one thing could improve things - decent bedside reading lights. However, this isn't going to keep us away, Burnside - our guilty pleasure! So close to the centre, yet so quiet. See you again soon .....
We have just returned today from the Burnside Hotel & Spa after 4 days 3 nights of pure perfection, I wanted to take my husband somewhere special to celebrate his 40th Birthday & boy did I get it right. From the swift friendly check in at reception to our beautiful family room (344) & bath for two, it could not have been any better. Breakfast was gorgeous plenty to choose from. Romney' bar & spa was amazing again excellent staff. Can't beat having the pool all to yourselves & enjoying a quick drink from the comfort of the jacuzzi. It was also a nice touch having towels provide. Will definitely return to this hotel & sooner rather than later. This was definitely a Birthday my husband won't forget, thank you Burnside
We have just had our wedding at the burnside hotel and I cannot thank Chonie and the wedding team enough for the amount of effort they put in from start to finish.When we booked the hotel we had not even seen the penthouse suite or any rooms and really booked it because of the fabulous bay room.The penthouse was the icing on the cake unbelievable room with hot tub on the balcony overlooking lake Windermere.Wil be spending our 1st anniversary there if we are still married.
Firstly thought I had booked a Standard Double Room but when checking in discovered it was a 'snug' room. Snug it was too! Was like a box room with nowhere to sit and very dated décor with a small window looking into a roof. Asked if I could look at a standard room. Like night and day. Refurbished with balcony looking onto front of hotel. Of course it was at a supplement which I agreed to pay! Very poor pressure on shower and towel rail loose from wall. Now for the positives! Staff were all very nice! Breakfast was exceptional! Public areas beautifully furnished! Bar prices good! Situation could not have been better! Would we stay here again! Probably not as felt for the money charged there are other places in area with better value without the negatives.
Me and my wife visited this hotel for a friend's wedding.Stayed for 2 nights, we had a fantastic time.The hotel is clean and the staff are very helpful and friendly. Our room was clean comfortable not great views of the car park but our friends had the penthouse suit which was stunning hot tub and stunning views. Used the swimming pool which was clean and tidy and relaxing. We had a great weekend, highly recommended this hotel.
We had a great stay at the hotel. We chose it to celebrate an 80th birthday. The rooms were very good and beds comfortable. The pool area is wonderful and my daughter loved the dark lighting and the shower over the pool. The staff were all very friendly. Every single person said good morning and all went out of their way to be helpful - even when an 80 year old lady couldn't decide where she wanted to sit they waited patiently! I have various food allergies and they were very careful and knew what I would be able to eat (which was almost everything). Certainly recommend it.
Quite happy with our stay. Our room was lovely, the only downside there was the kids beds needed some TLC and better mattresses. They ended up sleeping on the sofa! Hotel itself is gorgeous and the staff were really friendly. The only major upset for us was the seriously overpriced breakfast. We went into Bowness to eat which was a hassle but a fraction of the price.
We had our wedding at The Burnside in summer 2016. The renovation had just been completed so no issues with the facilities. However I would strongly advise people to avoid this venue for weddings. We had a very poor experience. To cut a long story short, and keep this review as concise as possible, the staff organisation from the top down was very poor. Communication from the wedding planner (Chonie) in the run up to the wedding was minimal. We constantly had to chase her up and things were still missed. Then she didn't even bother to show her face on the day itself! A joke. A lot of staff on our day didn't seem to know what was going on and this led to a catalogue of mistakes such as: The vegetarian options not being served. Guests being charged for pre-paid drinks. Hot evening snack for guests served cold and also served to the staff without our consent (and at our expense!). Wrong lighting in the function room, despite several emails confirming precisely what we wanted and agreed by both parties. Staff member said they would go and fix it directly when pointed out. We never saw them again and nothing changed! No staff available to cut the cake for guests (the ones that were around apparently didn't know how to cut a cake!). We were offered 'signature cocktails' which we booked in advance; on the day they told us they didn't have the correct spirits in stock! Wedding favours 'lost' by the reception staff on the morning of the wedding, after being delivered the night before. Only discovered by myself when doing last minute checks – it seems no one was going to inform us otherwise! Reception staff then took no responsibility and simply told me to sort it out - on the wedding morning!? And more besides... When we raised our grievances with the hotel management it became clear that there was obviously a 'buddies club' dynamic going on with the wedding planner and senior management, where the hotel manager was plainly defending the incompetent staff. Even up to the point of accusing us of lying! Basically they didn't want to know, aside from a weak apology and an offer of a free weekend stay next year. My wife had her special day pretty much ruined by the experience, something we can never get back. So to be offered what we were from the hotel by way of an apology was frankly insulting. Repeated questioning revealed that no one seemed to know why so much went wrong - but more frustratingly, no one seemed to actually care! I was left with the distinct impression that once the hotel has taken your money they don't worry themselves about the service you receive. A weak apology is all you'll get. It seems Chonie the incompetent wedding planner is now the manager (!?). If this is how the hotel rewards inept staff.... well. You have been warned.
We had our wedding at The Burnside in summer 2016. The renovation had just been completed so no issues with the facilities. However I would strongly advise people to avoid this venue for weddings. We had a very poor experience. To cut a long story short and keep this review as concise as possible, the staff organisation from the top down was very poor. Communication from the wedding planner (Chonie) in the run up to the wedding was minimal. We constantly had to chase her up and things were still missed. Then she didn't even bother to show her face on the day itself! A joke. A lot off staff on the day didn't seem to know what was going on and this led to a catalogue of mistakes such as: The vegetarian options not being served. Guests being charged for pre-paid drinks. Hot evening snack for guests served cold and also served to the staff without our consent (and at our expense!). Wrong lighting in the function room. No staff available to cut the cake. We were offered 'signature cocktails' which we booked in advance; on the day they told us they didn't have the correct spirits in stock! Wedding favours 'lost' by the reception staff on the morning of the wedding. Asked us to sort it out - on the wedding morning!? And more besides... When we raised our grievances with the hotel management it became clear that there was clearly a 'buddies club' dynamic going on with the wedding planner and senior management where the hotel manager was clearly defending the incompetent staff. Even up to the point of accusing us of lying! Basically they didn't want to know, aside from a weak apology and an offer of a free weekend stay next year. No one seemed to know why so much went wrong - but more worryingly, no one seemed to really care! I was left with the distinct impression that once the hotel has taken your money they don't care about the service you receive. A weak apology is all you'll get. It seems Chonie the incompetent wedding planner is now the manager (!?). If this is how the hotel rewards poor staff.... well. You have been warned.
Just got back from a three day stay with my granddaughter. Everything was fabulous, the staff, the food, the spa, the room, everything. This is my first ever review however I enjoyed my stay so much I felt the need to comment. Thanks Burnside we'll definitely be back. Phoebe and Michael.
Burnside H, Guest Relations Manager at The BEST WESTERN Burnside Hotel & Spa, responded to this review
Dear Phoebe and Michael, Thank you for your lovely review, we are delighted you all had a fabulous time with us. We look forward to seeing you all again soon. Kind regards, All at The Burnside Hotel and Spa
We have just had two nights at this lovely hotel. The room was perfect,the pool and spa were a welcome relaxation after busy days walking and exploring and the breakfast was excellent. The staff and service in general was also excellent. We will definitely go back when we can. The location is perfect as within easy walking distance to the lake and shops.
It was excellent hotel! Nice services Warm welcome Romantic atmosphere Perfect room for family or couple Private jacuzzi on your balcony Best location Definitely go back again! Good value My son love it so much!!! 7 stars hotel
Our room was beautiful,clean and decor excellent.The Spar was perfect (having read reviews saying it was too dark!) It is perfect,relaxing and tranquil. The hotel has lots of different areas where you can sit to eat or simply have a drink and take in the stunning views.The food was excellent and in the bar excellent value for money. Breakfast was outstanding and covered everything from fruit,croissants,fish and full English with lots of lovely fresh breads. The location is stunning and 10 minutes walk away from the hustle and bustle of lovely Windemere. Staff were all so nice and are obviously happy in their work. I am a big believer in a happy boss that treats staff well, in return gets happy staff! I am quite fussy and this hotel is one of the best I have ever stayed in. We opted for a room with hot tub on the balcony. (great view!) The temperature wasn't quite what it should be so we couldn't use it. This was resolved straight away and taken off our bill as we couldn't use it that evening. During our stay the Hotel temperature was fine and the hotel quiet (in reference to comments on A/C!) We were on the first floor. Facing the lake. We are checking the calendar for our return trip, it has it all and the proximity of the town make this perfect if you don't want the car out!
Me and my partner came here for an overnight stay on the 21st October overall it's a great friendly hotel and couldn't fault anything apart from the noise of the refurbishment.... 7.30am on a Saturday morning people using drills and walked past our door dragging new carpets etc. This was our biggest out off of all!
We had a family room and was great as consisted of 2 bedrooms so we could put our 1yr old to bed in her own room. Lovely flat screen TV and balcony. Location excellent and close to bowness. Our best friends wedding room was amazing with views over the lake. Lovely old building with real character and wonderful staircase coming into the main room but has been refurbished to a high standard. Only criticism would be the dark spa area and the buffet breakfast with no waiter service.
We had booked three rooms, double room was very spacious with separate sitting area, room was beautiful very elegant, twin room was in the west wing as we had a dog with us room was well appointed balcony area outside the room accessed via French Windows was good for the dog , third room had double and a single bed and hot tub , which was excellent. WE really enjoyed our stay here very relaxing, bar lounge extremely comfortable good wifi. Spa also very good . breakfast offered good quality and a great selection. WE had dinner first night which was good though portions not enough for my teenage sons. location is excellent close to lake,we had a great time and will return.
we stayed here for the second time to celebrate our anniversary and it disappointed. Our room was full of flies alive and dead and nothing was done about it. We went for a walk as the location of the hotel was brilliant next to the lake and shops, bars, cafes etc. We did have a few drinks in the hotel bar area which if you sit by the window you have a lovely view of Windemere. The hotel bar prices are reasonable but, if you go into the village area there are cheaper places. For food we did order but it wasn't great and went into the village/town in the end. I found the reception staff to be a little rude especially when i was sat in the waiting area and i could hear them discussing a customer which i found to be rather unprofessional considering i was only a few feet away and could hear everything. The Spa are was lovely, possibly the best part of the hotel and it's relaxing.
Stayed here on a room only basis. Room had recently been refurbished and had a quite modern feel, enough clean towels bed clean and comfy. Within easy walking distance to the centre of Bowness. We didn't eat in the hotel as there are plenty of good restaurants with walking distance. Used the pool and sauna, found everywhere clean. Would stay again
Comfortable room, although not room especially as we had our two dogs with us. We were made very welcome by Reception staff, and found all staff very friendly. Be sure to book the restaurant for a wonderful four course meal. Romneys bar & spa, great atmosphere. Just a short walk from the hotel to the Windermere lakeside activities and nice village shops. We enjoyed the breakfast. Take the hotel's advice and eat earlier than 8.30 am if you wish to avoid the toast queues. We would recommend this lovely hotel for all the family and fourlegged friends!
This hotel was extremely dated. We were actually surprised how dated it was!! Its in desperate need of money spending on it. We did try to leave feedback at the hotel on the comments card but the guests who stayed in the room the night before had it filled out and it hadn't been replenished.
2 night family stay with Dog. Swimming pool and wifi signal (in room) excellent. Evening meals very good also. Only issue was the buffet breakfast. The eggs, sausages etc. were overcooked as they are baked under hot lamps and there were huge queues for the toasters. The reception and waiting staff were very nice and the hotel guests were lovely. Location was fine, nice park near the marina to walk the dog and the hotel was not far from all the pubs etc. Overall I recommend.
We booked this hotel for a 3 night break after reading the positive reviews. Our experience was it was not value for money and overpriced for ‘room only' at £330 for the 3 nights + £30 per night for ‘a view of the lake' (which was definitely not worth it as the lake was just about visible through the top half of a permanently misted up right hand window). Our room was adequate but fairly standard, not particularly big with a standard sized double bed, the shower was poor as it ranged from cold, to warm to hotish depending on the day. The swimming pool is located in a separate building with the ‘pub' which means you can't nip to the pool from your room which was a pity as this was one of the main reasons we chose here. The staff are polite and friendly and hotel and rooms are clean. The hotel is about 5 mins walk from Bowness which is a nice walk but worth noting quite a steep hill. However all of Bowness is easily accessible including the Ferry Trips and you can take a nice walk to Windermere in about 25/30 minutes so you get the best of both and the numerous restaurants and bars etc. In short we wanted a nice hotel whilst we explored the area, however if like us you just want somewhere nice to sleep (although we did like the idea of nipping down for an early morning swim) then it may be worth doing some research as we met a number of people in good quality B&B's with en-suites and other 4* where breakfast was included for less money.
Myself and my wife have had a stressful couple of weeks so decided to take a few nights break.....what can I say. Great staff, delicious food, amazing facilities!!! Just scanning through previous reviews I am stumped as to why someone would say anything negative about the place never mind the staff!! (Perhaps a dig for a freebie) Well don't worry burnside you don't need guests like them when you are so fabulous! Keep up the good work we will definitely be returning!!
Spent saturday and sunday here 10 th and 11th of October.As i was late booking we had a family room at same price as a double and very comfy it was. Checking in smoothly, nice room . No 240. A few niggles but left comments on sheet provided, nothing major just niggling. Our own experiences was that the staff are a very good asset, from checking in and out staff to cleaners they all seemed happy in their job and any questions answered straight away, always smiling. Small pub next door cosy and good food. Spa facilities we used sauna and steam room and pool were excellent.Breakfast very good. Thoroughly enjoyed the weekend and after we checked out both agreed we would stay here again.
Wow!!!! Just been insulted!!! after happily paying £531 for two sleepless nights!! By someone called Chonie,who has not an ounce of pedigree in herself, when I asked who was her senior.... she replied there is no one above me , I'm the manager !!!Well... all I can say is good luck MR RICHARD [--] if you have people like that in charge of your business!! By the way I shall be leaving my Ferrari garaged .....I'm not upset but more alarmed by this experience!!!!
We have stayed here many times as the hotel is conveniently located only minutes from the town but in a quiet location. We asked for a room we have booked previously as it has a beautiful view . The room itself had not changed since our last visit, nice spacious family room with a sofa and window seat on the second floor close to the penhouse suite, bed very comfortable, could probably do with more wardrobe rail spacd given that it is a family room though there are plenty of drawers, maybe we pack too much! Could also do with a chair high enough to sit to dry your hair as what is there is far too low . Hotel very busy when we were there as there's seemed to be a few conferences on which meant some of the lounge areas were not available for our use. Breakfast had changed a bit since our last visit ,you are shown to a table on arrival and then it was serve yourself which is fine it's just now you have to make your own toast with a toaster that takes forever not good if there is a queue and you also make your own drinks , it feels like you are back and to to your table before you can sit down, there are advantages and disadvantages to this style of buffet breakfast, great selection though can't knock that.Due to number of guests staying in Hotel we felt the tables were too close together seemed a lot less tables too. Good hotel though obviously full due to the number of cars in the carpark but we did manage to get space all the time we were there.
Visited The Burnside for my 1 year anniversary with my girlfriend, first time we have been away together on our own and we were looked after so well. We both work in hospitality ourselves so our standards are very high and I am very picky when it comes to hotels. I would give The Burnside a 9.5/10. - Staff were absolutely lovely and did everything they could to ensure you were happy - The Spa was a great experience and I was surprised at just clean it was, absolutely perfect and a must visit. - Our room was heaven, huge bed, TV and couch very accommodating and again very very clean, bed was very comfy as well. Although we only stayed for 3 days on the Saturday my mother and father joined us and we enquired about them staying in our room as we had 2 spare beds, which was no hassle for the staff at reception. They simply gave me a very very good price and that was it, quality service. This morning we went down for breakfast which was brilliant, definitely worth the extra few quid to set you up for a lovely day in the lakes. All in all great experience and we will definitely be returning!
We stayed here for one night and really enjoyed it. Our room was really cozy and comfortable. The reason we chose Burnside is because of the pool and spa and it really made our stay enjoyable. The location was great too as it was 5 minutes walk from the lake and the main area. Parking was free too with many spaces. We would definitely return to Burnside and in future would stay for the weekend!!
Spent 2 nights here in a snug room, called snug but actually a decent sized bedroom. parking was difficult as there is building works going on. decent location, 5 mins to Bowness center. Breakfast orange juice was poor quality otherwise breakfast was OK but had to stand in queue to make own toast which took ages. 25ml measures in the bar, double vodka and dash of diet pepsi was £8.10 which is no doubt why the bar was deserted.t
The location of the hotel was very good the room we had was very good we had reasonable views of the lake we did not have time to use the Spa facilities but they looked good.the reception staff were very professional and helpful unfortunately we did not use the bar and dining facilities.
We stayed at Burnside Hotel in Bowness recently, joining friends who were staying for their anniversary. Our room was rather full of furniture (less is more approach required) and an odd mix of styles/colour scheme, but the view (through the smallish windows) fine, shower good, bed comfy, but the quilt a bit heavy duty for August. Parking was an issue on arrival (work being carried out & works vehicles) the Spa out of action too! Sat on the patio enjoying a drink after our journey up from the Midlands in the sunshine, the seating & tables were at odds with the modern reception area... old fashioned, tatty & uncomfortable! Our stay included breakfast which was self service, but this (IMO) shouldn't include getting your own tea/coffee & toast or running out of sausage/eggs or beans & waiting around for top ups. Bowness was great & there are plenty of places to eat, drink & stay.. so I'd suggest looking around, as this didn't live up to it's billing.
A fantastic stay...hotel food was delicious..comfortable room..very clean. The staff were polite and attentive - definitely stay again. Location. .very central. Spa facilities second to none with cinema room etc. The swimming pool and sport facilities located next to the main hotel building were most enjoyable. Luckily the weather was good during our visit but on rainy days the pool etc would be a.must.
Amazing facility, spacious rooms, friendly staff, nice views, in a great location and good value for money...What more do you need? It's immaculate throughout with some unique furnishings and features.
Stayed recently, and had a very enjoyable stay. Lovely Room, with buffet Breakfast, with a good variety, Gluten free Bread was offered too. Spa and Pub is just a stones throw, from Hotel. although I didn't use Spa, it looked really fabulous. Walking distance of Lake. Don't forget the Lakes have quite a few inclines.
We've stayed at the Burnside for 11 years and have slowly seen it get better. The room we stayed in (102) was perfect and had been refurbished since we last stayed in it. The hot tub on the balcony couldn't have been any better with lovely views over the garden and lake. We missed breakfast the first morning due to one to many drinks the night before. We made breakfast on the Monday morning and the restaurant had been refurbished and looked very smart. The downside was that you have to get everything yourself Before you were asked if you'd like tea or coffee and what toast you'd like which by the time you'd got your breakfast was in your table. Now you have to get everything yourself and attempt to get toast from a toaster that requires the bread putting through twice. The above in itself isn't that great a hardship but the breakfast we got off the buffet which has a huge sign above it saying "HOT" was far from it, all the items were luke. To sum it up I cancelled breakfast the next morning and walked into town. The above is something I would expect to see in a Aberdeen hotel designed for oil workers not holiday makers in the Lakes. On the plus we used room service one evening which was excellent and when my Wife rang reception after an ironing board and iron it arrived with a minute. All in all I would recommend the hotel as the facilities are excellent but I'd eat in town.
Arrived here with our dog after a walking break in Scotland for 3 nights of rest and relaxation before heading home. Check in was easy, staff were lovely. Room was beautiful with a lovely patio are (which could be improved with semi screening between each room, and chairs with the tables). Bed was very comfy. Restaurant was fab, with an amazing menu, the food was first class couldn't fault it, however disappointed to find out the menu was identical the next night so no point in booking to eat there more than one night. Breakfast was strange, I've had the get your own toast thing before (and I don't like it) but here we also had to get our own tea and coffee. Sorry not for me. Spa was beyond what we expected, such luxury, just beautiful, could've spent all day in there if we hadn't taken our dog. The bar at the spa allowed dogs so that was great. We'll definitely be back.
Just back from a two night very relaxing break at the Burnside Hotel and enjoyed every minute of it. Our bedroom was a good size, large comfortable bed , two comfy armchairs and large flatscreen t.v , plenty of drawers and bedside cabinets and plenty of clothes hanging space. Large bathroom and lots of hot water at all times. Good choice of quality food on the Evening Menu which is four courses followed by tea or coffee, all served at your pace, no rushing you throughout. Plenty of sitting areas to enjoy a quiet drink afterwards. The bedroom was very quiet and we had two good nights sleep. Very good choices of cereals, fruit, breads,tea cakes and of course the full English had plenty of options. The staff throughout the hotel were very polite friendly and efficient, well done to all them.
Good location, 10 minutes to town. Bedroom small and dark. Washbasin badly cracked and overpowering smell of drains in bathroom. Outdated decor. Was clean however. Breakfast buffet OK but dinner not 4 star standard. We chose to eat at lovely Italian restaurant in town. Better hotels locally!
This hotel is in a great position within a short walking distance to Windermere lake and Bowness. It is in a beautiful setting with lovely views across the lake. The bar in the courtyard is a nice change to the hotel bar and restaurant. The staff were very friendly and helpful. We will definitely go back again.
Perfect weekend. Hotel and staff were lovely. Had the fully inclusive package and some spa treatments. Looking forward to revisiting and would definitely recommend. The hotel had a lovely mix of people so didn't attract one type. Very relaxing and close to town if you want to venture out and look around.
great location to the centre of Bowness, good parking spaces, pub on site which was handy. Although the spa is small it was relaxing and not too busy and had access to the bar from the spa side, room was extremely spacious the only thing letting the room down was no air conditioning.
My husband and I stayed here a few days ago. We had emailed the hotel to let them know that we were celebrating a big birthday and on arrival we were upgraded to a beautiful room! We arrived early and were allowed to use the spa facilities until the room was ready at 3pm, which we didn't mind at all. The spa is really nicely done and very relaxing, with 2 hot tubs, steam room, sauna, cold plunge pool and the poolside bar was a nice touch. I must admit I had reservations after reading some of the reviews, but I honestly couldn't fault it at all. We stayed for dinner in the evening and the staff were very attentive and the food was fantastic, oh and the views over the lake were beautiful. Staff on reception were very friendly and willing to help when we asked advise about walks and how to get into the village etc. I also pre-booked a massage treatment and the girl was amazing, even managed to release some of the knots in my shoulders which have been there for God knows how long!! I think maybe it is a little hit and miss with the rooms, but we were lucky and paid for a double room but upgraded to something a little nicer with one of the most comfy beds I have slept in (not actually sure how it was categorised). You can tell there has been a lot of refurbishment recently, but it had a lovely atmosphere and we are already planning our second trip before the end of the year!
We had a romantic weekend away for our wedding anniversary in mid September. The staff are very polite attentive to all needs. The evening meal if you are going on a dinner bed and breakfast is a bit of a joke with the pricing as you have to pay a £10.00 supplement for the steaks that are only £3.00 more to buy that some of the meals that are included in the packages. that said the meals are great. The only disappointment that we had on our stay was the spa. When we went it was very quiet and a lovely atmosphere with the lights dimmed and really pleasant. After half a hour or so the place turned into a children's wacky warehouse with loads of them appearing and running around like lunatics and shouting and balling. Now we didn't go as a spa weekend so we was not all that bothered as we just got up and came out as more and more kids entered but if you are having a relaxing massage in one of the rooms straight above the pool then i would imagine that its not very quiet or relaxing. Dont go if your expecting a relaxing spa break as i dont think this will happen as reading some of the reviews when we got back quite a few people have had the same experience. I can highly recommend a hour of so in the speedboats on the lake which will only cost you £32.00 for 1 hour + £30.00 deposit when you bring the boat back. We would recommend the hotel if your only using it as a base to stay and see the local area but not for a spa break.
A large group of friends met up for a weekend break here. The rooms were good, the decor, great and the meals were excellent. It rained all weekend, and every time we went over to the little spa we got wet. Large puddles formed on the ground so we neede the wellies we hadn't tto bring. Curiously, we are going again this year!
Bathroom was very small in comparison to the room no toilet roll holder as there was no room to put one in got told one thing at check in then another at check out about were you should eat on leisure break poor choice menu smoked mashed potato with Lamb THEY CHARGE £10 EXTRA FOR A STEAK THATS ONLY £5 MORE ON THE MENU no plain and simple food
The Hotel describes its Spa as 'The most relaxing Spa development in the lakes...' NO IT ISN'T!!! It's an indoor pool version of a Wacky Warehouse crossed with Waterworld. Don't get me wrong the Spa is very well designed but if you thought that you were going to be able to chill and relax with a nice drink in a quiet environment you're going to be very disappointed. I'm not anti kids and most were fine, but when there are 20+ in what is a very small facility it's bedlam. The noise level was unbearable with constant screaming and shouting. One teenage boy thought it was amusing to fill a plastic glass with water, pour it in his mouth then spit it out at his friends. I really did not want to be in a pool which was essentially his mouth wash! His parents and the other parents in the group simply ignored them and let them run riot. I swam to get out and ended up swimming into a dirty plastic glass floating in the pool. We couldn't wait to get out and get a shower. The only problem was that there is no shower gel / shampoo etc and even my wife's towel was taken by somebody else. Locker space is inadequate and there is little space to actually change. On the plus side the hotel staff are very friendly, bedrooms are spacious and the beds very comfy. If I was scoring the hotel then I'd give 4 out of 5 but given that our 1 night stay cost over £300 which obviously reflected the Spa I'm afraid it's not a place we will be running back to.
Lovely clean spacious rooms, helpful friendly staff, food was outstanding d,b and b option excellent value for money, spa facilities were lovely,relaxing and clean enjoyed the fact you could get refreshments whilst using pool facilities, excellent locaton to local town, this is our second visit this year.
Another nice nice stay at the burnside hotel in their dog friendly rooms. The room was ideally located and the dog was made welcome in the bar area. The housekeeping arrived very late on the first day after 4 pm to make up the room so we declined as we had arrived back after a full day walking around, so recommend there work to be completed earlier in the day certainly before 3. The breakfast was a little disappointing this time as you had to make your own toast while this is not a problem the time it takes for the toaster is and caused a queue. Much preferred the quicker personal service of bringing your toast and coffee to your table to collecting your own, also the buffet breakfast was not very hot. All other elements of breakfast were very nice and lots of choice.
We had our wedding reception here on 27th August and it was amazing; the venue, stunning wedding breakfast room and friendly, attentive staff who made the whole weekend so enjoyable. A special mention for our wedding co-ordinator Chonie, Adrian and Christian. All the beautiful ladies behind reception, the chef for their 5* food and the housekeeping staff, nothing was too difficult and always a friendly smile. Everyone made us all feel very special. We would highly recommend this as a wedding venue to anyone thinking of the Lake District. The hotel has undergone renovations and the decor is beautiful and modern. There was nothing we could fault. Can't wait for another visit, hopefully in the penthouse suite with its huge hot tub and spacious rooms. We didn't want to leave. FANTASTIC!!! ??
Stayed with husband and 1 year old. Lovely stay and friendly staff...but one of the main reasons we booked this hotel was the spa which was out of use for a number of hours when we arrived. It was eventually up and running again but a disappointment as we arrived. Would definitely stay again!
Stayed here over the bank holiday. Room was nicely decorated clean and comfortable. The breakfast was good. Nice friendly staff. Has a few rooms where you can take dogs. There is a spa and leisure centre in the grounds and they have just opened a small bar at the leisure centre. Plenty of parking. Small criticism they have a balcony out side the main hotel bar area and this has been redone and not as nice and comfortable as it used to be. Only mention as it was our favourite place to sit and have a pre dinner drink. Lovely view over the lake. They are changing various areas of the hotel so perhaps just not got round to this yet
I stayed at the Best Western Burnside Hotel with my wife for a late summer break in 2015. We found the hotel very pleasant and ideally situated for access to Lake Windermere especially for boarding the steamers. Our Room was No.231 which had a balcony, although the views from this were mostly of trees and a car park. The room was comfortable and had a nice bathroom. Before booking the hotel we had checked the on line menus as my wife is unable to eat spicy foods or garlic and from these it seemed the Table d'Hote Silhouettes restaurant would suit us best. However, on arrival we were informed that this was booked by a party and we would have to eat in the A la Carte OneoOne restaurant. The menu there was not suitable for my wife and it was eventually necessary for us to arrange special meals for her with the Reception staff each day. There was no difficulty over this but I could not understand why we could not be offered the same menu as that being served in Silhouettes restaurant rather than the one in OneoOne. The bar, bistro and lounges were adequate and well furnished. There was a very nice terrace and the gardens around the hotel are well maintained with extensive views and although it was still a work in progress at the time of our visit there is also a pub and spa available within the grounds. All in all a very enjoyable stay just the problem over the food didn't please my other half.
This is my first stay here and I will be back. Staff very helpful and kind. Good food. Nice room. Much more dog friendly than any other hotel I have stayed in...even let him come to breakfast. Super! Reception lady lovely (blonde one) very helpful.
We had a small room, but told they were fully booked so no option to move. There had been a Wedding over the weekend we arrived. Warm welcome at reception. Spa is lovely, although very busy with families, several children. Not an issue, but not necessarily for all when "Spa" is mentioned. It is not couples only. The Sports bar is nice, but has a very limited menu although well cooked simple foods. We had an amazing three course meal on the first night in the hotel restaurant. Exeptionally good. Best we have had out for a long time. Everything spot on. Room was compact, nicely furnished and comfortable. Shame about view of car park and current building works. Staff are exceptionally hard working, amiable.
Clean and spacious apartments. Lovely courtyard type living. Superb pool area. Walking distance to Lake and shops and restaurants etc. Perfect. Staff/reception really helpful. Nice kids play area too. Thanks
Every time we visit Bowness on Windermere it rains, this hotel is excellent as it has the Spa with pool, gym and now its own pub all having been recently upgraded and refurbished to a very high standard. All the staff are warm and friendly, nothing is too much trouble for these people. The rooms are big and comfortable, they are all kitted out with tea making facilities and TV. Some areas of the hotel building have also been refurbished and modified such as reception and the restaurant areas all to a high standard and look great. I have stayed here with my family a number of times and cannot wait to go back again.
We love this place. It's just so nice. All of the staff treat you as special and make you feel at home. So from nan at 88 to Dan at 11 everyone feels comfortable here. And now the place has been done up its even more attractive. can't wait to go back again.
The hotel is very nice in a great location ,we stayed here for our honeymoon in the penthouse suit first impression was this is nice ,but the. Money we paid for two nights £690 was not worth the money first they don't put bottles of water in your room this is very unusual ,no mini fridge or pants press little thing like this make a room especially in the penthouse room. The shower wasn't very powerful took ages to rinse my hair, the leather couch was full of stains ,bubble gum stuck on it also under the cushion I found a lighter and some copper ,lots of crumbs very grubby. I sat at the dressing table to d o my makeup the mirror was to high couldn't see . We used the hot tub on the first night was very nice but noticed a smell on the second night that put me off . It was a nice room but not up to penthouse standard very over priced . The staff are all very nice and helpfull . We would stay here again but not in the penthouse .
Ok so we booked to stay the night here and I was super excited after looking at all the pictures on the website of the very tasteful modern rooms,the spa looked lovely also.so we were happy to pay the extortionate price of £168 a night without breakfast may I add seen as it was a 2 minute walk to the town and in a great location! We checked in and our room was 131, basically the room was very dated not entirely clean and their was a sewage smell coming from the drains in the bathroom? We don't tend to complain if it's not necessary but we spent most of the night frozen as we had to leave our balcony door open. We checked out unhappy as we pre paid the £168 for the night and mentioned it to the reception girls they were very unhelpful and tried to cover their own backs and told us unfortunately their was little they could do for us at this time. Oh they did state that if we had come down for 9am (breakfast time) they would of gave us a free breakfast...too little too late so with no compensation for our troubles we were sent on our way! Will definatly not be returning but this hotel did NOT effect our lovely trip in Windermere itself we love the lakes but next time we will be staying elsewhere ??
Stayed here on a two night stay . Overall it was good but somethings could have been better . We stayed in a hot tub double which was OK,room standard doesn't quite match the ground floor which creates a good impression of the hotel. On the 1st night we ate in the hotel which was good and decent value , service was very attentive. Breakfast wasn't upto the standard expected and we didn't enjoy the buffet, so much so we didn't go down for breakfast on the second day and ate in Bowness instead. We have stayed in nearby hotels and the breakfast standard has been much better. The hot tub on the balcony was lovely,warm water with no problems and as we had a hot tub we didn't use the spa and indoor pool,as others have mentioned it is very dark inside and doesn't look inviting . Location of the hotel is great and just a 5ish minute walk to the bars and restaurants and the Lake, would we stay here again ? , maybe but will try some of the other hotels around to compare.
You don't need to be staying at the hotel to use the Spa. We bought day passes at a reasonable price. This included the usual pool and sauna etc but also the gym and their cinema, showing two films a day. Children are able to use the facilities accompanied by adults, within certain times of the day. We went on a Friday and there were no children, we had a lovely relaxing quiet experience. The pool isn't very big but is darkly lit with blue water and looks amazing, very relaxing atmosphere. Two Jacuzzis, steam room, sauna, cold plunge pool and recliner chairs. There is also a pool side bar. There is parking at the hotel yet its very close to the centre of Bowness. We were very happy with our visit and can recommend to others if you just want to unwind.
We came here for a weekend away in August and it was lovely! The hotel is in the perfect location! Literally a 5 minute walk and you are in the heart of Bowness! The room was tastefully decorated and has such a stunning view...the balcony was a welcome surprise too! The staff were all polite and helpful...we didn't visit the spa facilities as the weather was kind so we spent the majority of our time away from the hotel! However we were told that they were lovely! A very enjoyable stay...I would return!
We decided to pay a little extra and booked a hot tub room. So glad we did! Such a lovely room, newly decorated to a high modern standard. Very clean & tidy. Bedroom with seperate living room area which led onto a decked terrace with hot tub for 2. Bathroom good size with bath & shower. Breakfast each morning was lovely. All staff very polite & helpful. Only a minute walk into the centre of Bowness. Free car park, plenty of spaces. We didnt use the spa. My only niggle was the people that were above us were very noisy & each morning we could hear them walking about, which did wake us. This isnt the hotels fault, but guessing very thin walls. Would 100% stay here again. Lovely hotel kept spotless.
What an amazing hotel totally modern in the lovely slightly dated surroundings. Service and food were fantastic and a very short stroll into town makes for a perfect location We were lucky enough to have a hot tub on our balcony with views of lake Windermere, stunning and needed after a days walk Definitely worth a visit
This hotel does not disappoint. It is about a ten minute walk in to Bowness so very handy for everything . The decor of the rooms is lovely and there is a pool and Spa. Prices are reasonable. Breakfast was lovely and set us up for the day. There is a restaurant offering evening meals but we preferred to go in to Bowness.
Nice hotel with nice views, free car park and good rooms, comfortable bed and blackout curtains reception staff friendly and only 5-10 minutes walk into the center. Is on a bit of a hill though if your not good with walking. I would stay again ????
Booked a family room for two nights, with my other half and two boys 4 and 5 years. The hotel is in a great location only a few minutes walk to nearby town centre and lake with ample free parking. We arrived early however the pleasant lady at reception checked us in and advised us we could use the spa facilities until our room was ready. The spa area is lovely and clean and warm, if a little dark with a good size pool and two Jacuzzis. Very nice. We were then ready to go to our room which was a pleasant surprise. It was a mezzanine room with one kingsize bed downstairs, with a living area, and 2 single beds with another tv upstairs. It was really cosy and the kids loved there little separate area upstairs. Everything was clean, modern and to a very high standard. Breakfast was a buffet breakfast, large selection of hot and cold food, really tasty and fresh, only gripe was the scrambled egg tasted strange, not sure why. We ate out for our other meals so can't comment on the other meals served here. The whole hotel is decorated beautiful, staff are friendly and professional, we were sad to have to go but vow to be back. A lovely family hotel, but fabulous for single or couples also.
We had a free pass to the spa from staying at a local B&B the cranleigh. The spa was lovely. Very modern and it felt very indulging. The changing rooms where well equipped however I had huge difficulty with the lockers! They use pin codes and I found it confusing! However I can not say a bad word. It's a lovely spa, there are a pool, 2 hot tubes, cold plunge pool, sauna and steam room. Perfect.
Stayed at this hotel for one night last Friday with my boyfriend as part of celebrating our 10 year anniversary. We got a package of dinner, bed and breakfast and also paid for a room with a hot tub. We were a bit early for check in (as we wanted to make most of the day in Bowness) so were told our room wasn't quite ready but would be available at 3pm; but we were told we could use the spa at this point if we wanted which was good. On returning later for check in I was really pleased with how nice the room was and we had a good sized balcony with a great view so it made it even nicer when sitting in the hot tub. The evening meal was lovely and breakfast was also good with plenty of choice. Only down side unfortunately (hence the 4 star rating) was that there turned out to be a problem with our hot tub. The filters kept going off every 30mins until approx. 1am and then came back on from around 6am so didn't get the best of sleeps. I did report it to housekeeping and also reception the next morning who apologised and would get it looked at. I would definitely recommend this hotel and will be staying again.
Stayed at this hotel last weekend travelled with my sister ( trip advisor no drop down option to explain this??) location great less than 500 m to Lake Windermere & the tourist hub?madness of hundreads of people milling around before booking themselves on boat trips. The hotel common areas lovely the pub outside lovely comfy drinking spot - the bar inside umm nice - but both bars shut at 2300 - seriously even for hotel guests ? Very poor most hotels bars stay open as long as guests want them open. Our Room fine basic - no fridge? Really expect a fridge in hotel rooms nowadays. Tea & coffee provided with a kettle - yes but sad PG tips 4 tea bags + Nescafé sachets in a drawer in a posh Twinings tea box - use a Twinings tea box most would expect Twinings tea! In bathroom nice towels heated towel rail shampoo & condition mixed type ( don't like) but provided with tube of body lotion & shower gel replenished next day. Mixer shower was fine . Beds far too soft pillows awful too soft hideous hollow fibre but did read hotel info next day & realised could have got feather pillows - not hotels fault purely mine. Biggest issue we had we had a twin room with French doors into a communal terrace ( with 3 other rooms) at front of hotel. No other window as it was a communal terrace we did not feel it was safe to leave door open - so sleeping was suffocating no air just suffocating, no air con or climate control In room was just hideous! Woke up every hour on the hour feeling umm suffocated ! Also on terrace tables outside every room but no chairs???? Really ? We asked for chairs & were told they must have been taken up steps to side of our room for guests to use on lovely communal terrace outside bar - great but seriously BUY some more chairs, after asking for 2 chairs for our terrace table 1 appeared- there's two of us we asked for two bloody chairs! I ended up carrying a chair from the upstairs terrace myself in the pitch dark - another issue the terrace outside our too had lights - great except they were ever turned on - not so great! Another issue maybe nit picking but on our second night we asked for a bucket of ice for our room - were given sad few blocks in big bucket & told we've had a very big wedding we've run out of ice ? Again seriously ??? I have a tabletop ice maker at home that makes loads of ice - hotel obviously used frequently for weddings. - but you run out of ice for everyone else staying - crap crap very poor. Would I stay at this place again ? I didn't realise when I booked it was a 'Best Western ' hotel if I'd realised I would have never booked because my previous experiences with the 'best western' chain of hotels has always been they are definitely not the best at anything - minor niggles didn't spoil our trip because we just had the best time ever being shown the beautiful Lake District by family members. But best western burnside umm you just were not the best at anything!
Enjoyed a weekend stay to celebrate our wedding anniversary. On arrival we were given a quick tour of the restaurant and sitting areas within the hotel which looked very clean and well appointed. We were then directed to the separate bar and pool building to have a look around as our room wasn't ready. Lady on reception was very helpful and friendly. We were a little bit disappointed with our allocated room (241) and felt it was bordering on the 'snug' rather than the 'standard' double room we'd been promised. The bathroom especially was quite cramped. However we didn't let this spoil our stay too much! The bar outside to the left of the hotel entrance is welcoming and relaxing but found access to the pool within the bar to be somewhat odd. The actual pool and spa were nice but I agree with some of the earlier reviews that some people may find the lighting to be a little dark, having to keep getting out of one of the hot tubs to restart it and chlorine levels in the other hot tub quite uncomfortable. I felt that some of those spin type dryers would have been useful in the changing rooms too. For these reasons we visited only once which was not our intention when we booked! The location of the hotel in relation to the lakeside and shops is ideal. If you want to go to the lakeside you are better off heading down the bank to the left of the hotel (if standing at the entrance) and turning right but if it's the shops you want to get to first you would be quicker heading right along the lane then left onto Kendal Road. Periods of door slamming did bother us from time to time but this was not the hotels fault, just other thoughtless guests! I'm grateful that some items of clothing which I'd left behind were returned to me, thank you. Would we return to Burnside Hotel and Spa? .... probably not. We chose this hotel specifically for its pool/spa and as this wasn't a better experience, if we returned to the area we would probably try one of the many other hotels or B&B's instead.
From start to finish the service at this beautiful hotel was outstanding. Chonie, our wedding coordinator listened carefully to what we wanted and the team delivered all that we had hoped for. We all appreciated the discrete attentiveness of the staff, and having the run of the different areas according to our needs. The rooms were beautifully well appointed and our hot tub on the balcony a very welcome addition when the weather deteriorated on Sunday evening. The spa is dark and cosy - a wonderful place for us to continue to enjoy family time after the wedding celebrations. The food was delicious and well presented. The chef did not balk at requests for special dietary arrangements. We would recommend this gem - and its staff- for any occasion, but it was especially well suited to a wonderful wedding and group stay . Thanks to all the team, led, on this occasion, by Chonie - a joy.
Dark pool and spa facilities directly off the pub which was weird and unnerving. Warm plungepool and luke warm hot tub with the button to turn on the jet bubbles located at other end of room so very inconvenient. It was ok,but not worth the walk over from the Hideout at the Cranleigh. We stayed just an hour and quickly got bored rather than relaxed as everything was very mediocre including the temperature of the water!
Upon arrival I was really surprised how pretty the hotel is. We checked in and went to our room and was delighted! Had a meal in the restaurant which was a really good price and food was delicious.. Staff were really friendly. We used the pool which has a shallow part for the kiddies.. And a pool bar for us parents... Breakfast was delicious... Lots of choice and the kiddies really enjoyed all the food. Hotel was a 2 min walk from the centre.. Would definitely recommend to anyone with small children. Only request I would have for future would be a fridge in the room.. To keep cold drinks for the kiddies
Stayed here as part of a Christmas present from my partner. Definitely think he was overcharged for the experience we had. Room was freezing - had to ask for heating for room and still wasn't very warm. Given a portable oil heater but didn't have much of an impact. Room was above car park - was noisy. Key into room was very temperamental Spelling mistakes in the handbook in the room. Bedside lamp not working - had to go and ask at reception. Pre booked meal in restaurant and didn't get asked for a time - when asked for a time we were told the time we wanted wasn't available - could've been avoided if asked when initially booked. Restaurant was freezing. Seated next to a boarded up door, advised heating was on but then when boyfriend went to ask about heating he noticed the oil radiators plugged in in the restaurant were not turned on. Real restaurant was being refurbished so we're in a makeshift one and seated next to a boarded up while in the wall. When checking out they tried to say we hadn't paid for meal on Tuesday night - tried to add a £40 charge to the bill, we paid cash for meal so no receipt given. Staff were very rude to us and it seemed like trying to resolve this was a massive issue for the staff.
An extremely impressive hotel! The staff are friendly and amazing. And the rooms are luxury. A bit pricey but nevertheless totally worth it. The spa facilities are excellent with a pool, two Jacuzzis, a sauna, at steam room and a pool to cool off in! They have two dog-friendly rooms which is great for us and the rooms are completely spacious with amazing features! They have a cinema which shows children's films during the day and 15+ films from 20:15. The lounge room has amazing service and would recommend going there! Also the bar serves superb food (I had the sirloin steak with garlic butter; it was the best meal I could have possibly had!) Right in the centre of Bowness so it wasn't a far walk into town, they also have lovely footpaths for walking and the grounds are good too. I know it may sound like I'm being overly-positive but I couldn't fault this hotel on one thing! Will definitely be staying again!
nice hotel and good location but stuck in a back room facing the pool carpark. noisy most of the night from cars and pool extraction units. room was dark Lights were broken no air con. the area of bowness still made it all worthwhile
We had the Penthouse suit Friday and Saturday which cost us £600 for the 2 nights so was expecting something a little special. The description says its on 3 floors so I wasn't expecting toilet, then 3 steps to the bed then final 3 steps to the lounge area. I thought it would have been more open plan and spacious. Don't get me wrong the balcony with hot tub was fantastic and the view was cracking, but I now understand why there isn't any pictures of the penthouse room apart from maybe 1 or 2 on the website. There is also a weird door/hole half a metre in diameter located on the wall in the bedroom area of the room which leads to some kind of dark loft space with no lock so just seems a bit odd, I tried shutting it but had no luck, also asked a member of staff who brought a fan to the room and he didn't have a clue,,,there is a picture attached! We didn't take advantage of the spa but we did want to use the gym which was closed due to referb,, which nothing was mentioned on the website or when I spoke to the hotel when booking so that was disappointing as this was one of the main reasons we booked the Burnside! Staff were friendly but expect to be waiting to be served at the hotel bar. We waited a good 5 minutes before having to go looking around the hotel for staff. We would go back but certainly wouldn't be paying for the penthouse again and would also be asking what facilities are open to customers before booking!
We stayed here and have to admit were a little worried with some of the reviews, But we were pleasantly surprised. A nice hotel newly refurbished around the reception and bathrooms etc. Our room was huge with a large bathroom and spacious lounge/sofa area with dressing table. Although some bits of furniture a little dated in and around the room I can only assume they are slowly getting round to updating the rooms. The staff were all nice enough and helpful ... And housekeeping were fantastic. A lovely hotel and well situated only a few minutes walk from the waterside and the centre of town.
What a lovely hotel to stay at. I booked for me and my fiancée just for a night. Booking days 15:00 but we turned up at 12:00 to pay for breakfast and our room was ready and they let us have it. A great little bar and eatery, with a spa and gym beyond a door at the back. With lake Windermere and bowness centre literally around the corner it ticks all the box's watever you age. Will definitely book again.
Was very nice, good location, breakfast was nice, a lovely outside area, despite tables being mismatched and wobbly, a nice way to spend a sunny afternoon. Rooms were quite noisy and could hear every noise from corridor but we're very clean and cosy. Was a bit pricey for what we paid but still enjoyed it and works stay again
I booked this without noting it was a Best Western, the last few I had stayed with this chain they fell below standard and hoped this would be better. This 4 star hotel is in a great location for Windermere and only a short walk to Bowness, the pool and spa are excellent, though I don't want a bar man (acting pool security guard!!) demanding my room key paper to prove I was staying there and "doing me a favour" by letting me in when I didn't have it, I didn't need it on our first visit the same day! The lift on Friday was broken, staying on the 3rd floor a small inconvenience but sure others would have issues. The room size was ok, but had a "musty" smell which cleared when I opened the windows, the bathroom has no shelf for toiletries and very small, hot water in the shower took an age and then was directed to the wall as the shower head was loose. Having been out for the day we sat in the lounge near the window to read our books, it took over 30 mins before I managed to attract the waiter to order drinks, I was wrong when it came but I still drank it, we sat there for over another hour, empty glasses and no sign of anyone wanting to clear or refill - absolute dreadful service. Yes, I could have gone to the bar but I thought I'd see just how long it took after the first drink. In the end we gave up and went for a walk into town to spend our money where it was more deserved. Breakfast - we arrived at 9.35am (closes at 10am) to find a few remnants of bacon, no beans, and no eggs (told its nearly finished so no more coming) so I abandoned that idea, the cereal is in open bowls and had flies on it, gave that up and had toast as a last resort - the traditional toaster was useless it then went into the rotary toaster that took three goes to make it mildly brown. You can get dispensers for cereal now maybe worth investing in a few, I did over hear others moaning about the flies. So is it a bad hotel - NO its just not quite what a 4 star should be and very typical of what I have experienced at other Best Western's. Nice place to stay but could do much much better for a little training and a bit of investment.
My husband & I had a three night stay at this lovely hotel and loved every minute. The location was great, with idyllic surroundings set on the hillside with lake views and plenty of outside terraces to enjoy the setting sun at the end of the day. Inside, the hotel is beautifully decorated with a sumptuous feel, good attention to detail, and lots of comfortable chairs to sink into! The hotel is very close to the town centre so we didn't need the car for evening meals (we didn't eat in, although the restaurant looked lovely). We were fortunate to stay during the best week of the year with the heatwave, but had a great room on the first floor at the side of the hotel out of the direct sun, with a lake view, so were able to sleep well in the very comfortable bed. Downstairs the bar, lounge and breakfast room had air conditioning so that was appreciated. The staff were all really warm, welcoming and efficient and made our stay even more enjoyable. We decided not to use the pool and spa as the weather was too good to miss. The boat cruises are just down the hill from the hotel and some lovely bars and restaurants also very close by, as well as great shops. There is a very steep drive at the front of the hotel but access also at the rear on more of a level. The breakfasts were fantastic!
we chose the Burnside Hotel and Spa foe a 5 day break and it was an excellent choice,from the initial booking to leaving we had great time.The room was first class,breakfast excellent so was dinner in the restaurant.All the staff were heipful It was a most enjoyable stay.Even theweather was kind.
Enjoyed a lovely weekend here! Fantastic hotel in a brilliant location, could not be much closer to all amenities. Our room was lovely and very modern, Standard Double but for what we paid was exceptional. The view was of the car park but it was not noisy. The room was clean and sheets changed each day. The bathroom was ok for us but was quite small - I assume they do have bigger though! Spa/Pool access was also lovely, very clean and relaxing. We got room only booking and whilst we tried breakfast at the hotel one morning, it wasn't for us. It's self service, even tea & coffee to making you own toast. This may suit some guests but it's nice to be waited on when you're away. 2nd morning we tried a cafe within walking distance, lovely! This would not put us off visiting again. Staff are very professional and polite! will defiantly return
Booked in for a treatment in the spa..welcomed by a nice young guy called Andy .a real credit to your company .Spa was fab and very clean. Had a yummy lunch again in comfy surroundings , followed by the best massage ever by a lovely young lady called Natasha .a huge well done , would definitely come back .well done .
, Manager at The BEST WESTERN Burnside Hotel & Spa, responded to this review
Dear Dm19660, Thank you for your fabulous review on Burnside Spa. I am delighted you enjoyed your treatments, and I will pass on your lovely comments on to both Andy and Natasha. We look forward to welcoming you back. Kind regards, All at Burnside Hotel and Spa
Me and my new husband visited for our honeymoon! It could not of been a more beautiful hotel And location but I suppose this is reflected in the cost of staying! We emailed the hotel informing them before our arrival that we were visiting on honeymoon as we did with the other three hotels we stayed at during our trip! We were not expecting anything, maybe a nice welcome and best wishes! However the other two hotels spoiled us on our arrival! We would not have minded but burnside emailed back promising they would arrange something for us! On our arrival we went up to our room and to our disappointment there was nothing but a bad view of building works from the balcony, why promise if you will not deliver???! The hotel was very quiet and the staff seemed very rude! It was as though anything you asked them was a big job and annoyance such as trying to book a treatment in the spa! The spa was beautiful but again ruined by the rude staff. We paid for bed and breakfast which one day we were going to miss as we were going out early, when asking if we could go down and get some cereal early which was greeted with a very judgemental look and informed us that there would be a charge of £10, we could not understand why! The hotel is gorgeous walking around and the spa is lovely, however there was a used dirty cup left in the steam room the whole time we were there and some places were a bit dirty but mostly was well lit and romantic! We would not stay here again as the staff were not helpful and often rude; good staff make a hotel what it is I believe and they built our hopes to then disappoint us!
This was our last stop after touring Scotland and went for something a bit special, we weren't disappointed the Spa facilities were great , after riding from inverness the Spa was most welcome . We had food and drinks in the bar very good quality and seemed good value not over priced like hotels can sometimes be. We had room only rate so cant comment on breakfast we could have paid extra £12 which seems a lot so found a lovely café on the pier for £6
, Manager at The BEST WESTERN Burnside Hotel & Spa, responded to this review
Dear HIls123, Thank you for your for recent review. We are delighted you enjoyed our Spa, and also used our Bar and Restaurant. We look forward to welcoming you back. Kind regards, All at Burnside Hotel and Spa
My wife and I stayed at the Burnside for 4 nights and what a fabulous stay it was. Calm surroundings with great food and drink. The spa complex was great, especially after a hard outdoors day. Room was spotless, spacious and very well presented. The staff at reception cant do enough to help and are so polite with a constant smile on their faces. Even the housekeeping staff go the extra mile to make sure you want for nothing. This hotel is one of the gems of Bowness and we can't wait to go back.
, Manager at The BEST WESTERN Burnside Hotel & Spa, responded to this review
Dear Paul D, Thank you for your lovely review and your fabulous comments about both our reception and housekeeping team. We look forward to welcoming you both back. Kind regards, All at Burnside Hotel and Spa
We had a lovely family weekend break at this hotel last week. The rooms are beautifully appointed, the staff were very friendly and efficient, and the hotel is only a short 5 minute walk into Bowness for all the attractions. The hotel has its own spa and pool which were lovely however it is quite dark inside and I do think the lighting could have been brighter. I would definitely recommend this hotel.
, Manager at The BEST WESTERN Burnside Hotel & Spa, responded to this review
Dear Essesse1958, Thank you for you recent review. I agree we have a great location, only a short walk into Bowness! We look forward to welcoming you and your family back. Kind regards, Burnside Hotel and Spa
Enjoyable stay, decent bed and close to Lake Windermere and Bowness centre. A bit pricey but you get what you pay for, a lovely room and friendly staff. Lots of pubs in Bowness which serve good beer and have good surroundings, a good atmospheric town.
We visited burnside hotel and spa on 9th July as it was celebration for 30th birthday. I came with my friend to celebrate in style. We arrived a little early as we traveled a long way. When we came to reception the girls on the reception were very welcoming and we explain we were early and she said our room was ready and we could and settle in. Once we were settled in we grab our swim wear and went to see what the spa was like. It was so beautiful and clean and bar in spa which was a bonus! The staff on the bar were very welcoming and helpful and we both enjoyed the spa and enjoyed having a glass or two of prosecco. Once we both experienced the hot tubs and the pool we went to get ready for evening meal and service was excellent and food was out of this world. You can see by the staff they care about there customers and make sure they are happy with there room and stay. As me and my best friend paid for spring spa weekend on day 2 we had a treatment which was amazing and felt great afterwards the beauty girls really look after there customers. This place I was recommend it to anyone, I've got to say we will both be returning ??
Stayed here last week upgraded to a room with a private hot tub on the balcony. overall the stay was good we have been the lake district many times so we know the area. The only downside to our stay i would say was the value for money. We paid all But £200 pound a night to stay in the room and it just didn't look good quality, white staining on the walls, cheap furniture on the balcony and a big rip in the carpet next to the Tv. All things you wouldn't expect for a £200 a night room. Hot tub on the balcony was good and the floppy haired young man behind the bar at night is a credit to the hotel. Over all a ok stay but i wouldnt rush back.
Welcomed from the start, have to say that nothing was too much for the staff here, welcoming and friendly, shown to our room which was amazing, beautiful views and a hot tub, we even enjoyed it in the rain! Lovely meal in the hotels restaurant, try the lamb it's superb. Breakfast was great, lots of choice and the spa, the best we've been to in a long time, booked myself a pedicure for a treat and I have lovely French polished gel nails!
I booked this hotel for a relaxing weekend away, my husband is due to go into hospital so I thought I would spend a little extra as he would not be able to travel for a while. On our first visit to the spa it was very strange, the swimming pool area was very dark, we had to watch out step, we had not been here before so we weren't sure of any steps. We went into what we believe was the ‘old Jacuzzi' it was nice but the bubbles only bubbled from the middle, the jets around the sides were broken so you just got a rush of bubbles in the middle which was a bit in your face, not good, also you have to get out of the tub every few minutes to press a button over the way (why could they not have it on the side). We noticed another Jacuzzi which we believe to be the 'new Jacuzzi', up a few steps, that was better but the chlorine was so strong it hurt our eyes, so we go out. On the second day of our visit we went to the spa and could not believe our eyes, never have we been to a spa where you are allowed to drink alcohol in the pool. There were about 25 men in the swimming pool, and both Jacuzzis all drinking pints of beer (apparently a stag do, spending the day in the spa then off to town)!! They where loud and some even climbing off the Jacuzzis into the pool, there was a family there too, their children were running about, jumping in, it was chaos! We left. I did mention to the bar person (who I found out the next day was the manager of the spa) but he said, it is what we do here, he was not concerned with my complaint, he did not seem to care or listen he just stood there, also why would he not introduce himself as ‘the manager', very unprofessional. I spoke to a lady who is member of the spa, she told me that the hotel has a new manager, she told me how lovely it was before he changed the spa, she said he wants his customer to ‘drink champagne' in the pool/ Jacuzzi area, that was astounding to hear, to me an accident waiting to happen, and a breach of health and safety, especially because the area is so dark. We have been to the lakes many times and love it, we had a lovely time out and about with our dog. The location of the hotel is perfect, but the new manager has spoilt the atmosphere of the spa. I would not go back to this hotel, there are many others to choose from, make sure you shop around and read reviews before you book, I would not have gone to this hotel had I known. Many of the reviews were good, but maybe they did not use the spa.
checked into this hotel for 2 nights after 5 days in Whinfell Center Parcs. Hotel is really good, clean, modern. I think our rooms had just been finished being re-furbished that day. Staff we very accommodating and our room was massive, more than enough room for the 5 of us (not many hotels do family rooms of 5). Pool is good and the water really warm. Food throughout the hotel was excellent and the breakfast was first class. Only minor drawback would be that car parking could be an issue. Location of hotel is brilliant, just a few minutes walk into the town center.
Stayed here for two nights. I cannot fault the staff, helpful, friendly and quick to respond. Hotel in the throws of being refurbished and on the surface it looks very good, love all the slate being used on some of the walls. We stayed in the Penthouse, which had recently been decorated. We both loved the look of it, furniture fitted in well except for the wardrobe and chest of drawers which were the orange wood colour old fashioned pieces. The rest of the furniture is black and black and pewter so these pieces looked like they had just been put there with no thought, that was a shame. Oh yes the safe was on the floor of the wardrobe, not ideal as you have to kneel down to use it. The bathroom finish was poor, the shower head from shower tray to shower jets was 6ft 1ins, the exact height of my partner, so taking a shower he had to stoop to get a good covering of water. The taps in the sink had so little space between the sink and spout that you couldn't get your hands underneath. The amenities were a joke (see photo), no hair conditioner and one very small bar of soap. And after midnight there was no hot water. The bedding was of a cheap brand, hard pillows, hollow fibre quilt, and a thin mattress topper. Being a 4 star hotel and staying in the PH I would expect feather pillows and quilt and a lovely fluffy mattress topper. There was a fairly bright green safety light in the hallway which was open to the bedroom and it was like sleeping with a light on all night. There was another orange wood small beside table in the corner which housed the kettle and limited choice of tea and coffee, you can imagine how low it was (see photo). There was a hot tub on the balcony which was lovely and clean and a great temperature but unfortunately the balcony furniture had seen better days. The cleaner missed some fundamental jobs, left dirty glasses from the night before, didn't plump up the cushions and the blanket wasn't folded. Overall we were disappointed with the room and felt let down with the lack of thought put in to the comfort of the room especially when you are paying your hard earned money on something you thought was going to be luxury living for two days.
Stayed at burnside for 3 days and 2 nights with my partner and we both agreed it was the best couple nights sleep in a long time! The breakfast was amazing filled us right up and a great selection of drinks at the bar. All the staff we meet were very nice always smile and very helpful. 10 out of 10 will stay again.
I have been to the Burnside several times and never been disappointed, recent upgrades are excellent and the pool area is just very relaxing. Food is always good, drinks a little expensive but worth it for the standard of accommodation.
Our rooms were freshly decorated and included a desk, and included a kettle, tea and cookies. Very clean, and warmer to dry our towels. Pool was good temperature and had two hot tubs, and even some evening hours when children were not allowed. A bit dark with Silver fixtures but we were happy. Self locking lockers so we could change at the pool. We added the breakfast and found it to be a full English Breakfast Buffet with fruit, cereal,yogurt etc. There is a pub or a Lounge. In the evening the lounge had drinks at a very reasonable price so we could stay in on a cold evening. Movies at night for children while parents are in the onsite pub. Great for couples or for families.
had a great time the location was great we used the boats on Windermere to travel around visiting the aquarium of the lakes and Ambleside The boats were two minutes from the front entrance to the hotel The staff were very helpful and friendly room was first class we didnt use the spa but it looked really nice this could be the best hotel ive staid at
The hotel is approached via a very steep slope; not much fun on foot with luggage. The room was hot and the only means of ventilation was by leaving the balcony door open; not good for security. Water pressure was too low for an adequate shower, and the curtain fixing was broken anyway. The room safe was at floor level and required groveling to use it. Quality of breakfast items was disappointing. Staff very good.
I can't begin to say how much I like this hotel. The decor, the room, the staff, the spa facilities and the location are all excellent. Breakfast good, plenty of choice too. Didn't use the restaurant, although did use Romneys bar for food and that was good. Ok, drinks maybe slightly pricey but only what I'd expect from a hotel like this. The spa treatment package was very good. Two of us had the same package but tailored to our needs. The beauticians were lovely, welcoming and very good at their jobs. In fact nothing seemed too much trouble with any of the staff and they were so flexible to our requirements. If I come back to the lakes (highly likely!) would pick this hotel. Thoroughly recommend!
The hotel was lovely; we had a standard double with a balcony. The room was clean, spacious and decorated to a nice standard. There was plenty of room for our travel cot. My only criticism of the room was the mattress seemed old or cheap so was not comfy and the mixer tap in the bathroom didn't mix so was a bit dangerous! Can't comment on breakfast, we ate out as the room only rate was £40 per night cheaper and no breakfast is that good! However we did eat in the pub on site one evening which was nice. Pretty standard pub fare in terms of menu but good quality and good service. Spa was excellent. Nice pool, sauna, steam room, plunge pool and relaxing loungers. We went at 8pm and it was empty. Location couldn't be better, within 5 mins walk of the lake (although the driveway is quite steep!)
We visited this hotel for the weekend and had a great time. The staff were all friendly, the food was lovely and a choice of where to eat. The pub on site is cosy and offered lovely ales and an onsite cinema which was a great surprise. The spa is amazing and with adult time after 7pm is a great bonus. The hotel is a few minutes from the town centre with a good choice of local shops and restaurants. We will defiantly be coming back later in the year.
We had our wedding here in May 2016 and it was amazing. The staff were fantastic and made sure we had an amazing day and ensured that it ran smoothly. All of our guests were impressed with the lovely new refurb and enjoyed a long weekend in the spa etc. The Bay Room and restaurant had also just been refurbished just before our wedding and they looked lovely and modern, we were really impressed. We would highly recommend this venue for a wedding/function, the staff cannot do enough for you and was good value for money. The hotel even provided chair covers and flower arrangement in the colours of our wedding, and even went as far as personalising menus for the wedding breakfast with different pictures of us on the cover. Little touches that didn't go unnoticed. Anyone looking for a venue I can't stress enough how great this hotel really was. Thanks again for an amazing day! X
Lovely hotel for a few nights stay in a beautiful location. The hotel was lovely, the staff were helpful. We stayed on an offer with dinner included one night, the food was lovely. The spa facilities are great, very relaxing for a couples mini break/weekend away. We stayed mid week and the only thing we didn't like was that breakfast finished at 09:30 - far too early for us! Rooms are basic and you can tell its an old hotel but the location outweighs those negatives.
This was my first trip to the lake district. The trip was made perfect by a surprise wedding and by the staff at burnside hotel. The staff went above and beyond to make us feel welcome and always had a smile. No request was too great and they even attempted to provide us with a TV to watch the football during our birthday meal (not my request that's for sure ha). The rooms were spacious and immaculate however my only criticism was that there was no aircon and so the room was slightly stuffy. Location was perfect and was within walking distance to the lake and shops. Enjoyed the spa, very tranquil. My 11 month old son enjoyed it and it was great to see the other guests and their children having fun. Would definetly return.
Firstly the good points: This hotel is located perfectly if you wish to visit Windermere and Bowness, it's a 3-4 minute walk from the hotel into Bowness. The food in the restaurant is delicious with lots of choice and fresh ingredients. We stayed in a garden view suite which was newly refurbished in a boutique style- very nice. Now the bad points- We visited this hotel for a couples break for our wedding anniversary and mainly to relax in the Spa... Well I think Spa must of changed its meaning since the last time I visited as the "spa" was full of kids, toddlers and screaming teenagers. It was not relaxing in the slightest... I couldn't even use the jacuzzi as toddlers with no pants on were using it as a splash / pee pool!!! Maybe this hotel should think about refusing under 16s or having an actual kids pool located somewhere else in the building. I even paid for a massage which has the treatment room located above the pool, so all you can here is screaming children.... Far far from relaxing! The room was warm and although we opened the windows it was no help and I hardly slept either night. There was no extractor fan in the bathroom so that just added to the heat of the room. My score is 3/5 and that's only because the food and location were great.
We were staying in the hotel whilst taking part in a swimming event on Lake Windermere. The hotel itself was clean and tidy. It was clear to see it had been extended and updated to a reasonable standard. The spa area in particular was lovely. Our room was clean and modern but the facilities were pretty disappointing. After originally booking a double I called to alter our booking to a family room for 3 adults for an additional charge. The hotel called me on two separate occasions to double check I needed a family room for 3 adults. We arrived to find a double bed and a zed bed.. I was appalled and not what we were expecting at all for the price. In addition we were only provided with towels, mugs and glasses for 2.The zed bed was not designed for an adult.. It was so uncomfortable. Not sure what the extra charge was for? I would have been better off in an arm chair. To top off our experience we were given a room with a hot tub.. just what 3 adults would want .. The hot tub whirled and gurgled all night long keeping us all awake. The room was without air conditioning and was so hot and stuffy. We were torn between boiling in our sleep with the french doors closed or open them and listen to the hot tub all night.. felt like we were being tortured. Andrew the barman was a lovely chap, polite and friendly. The waitress who served us Friday night was also lovely. In general the staff provided impeccable service. It was the staff on reception that really let the hotel down. One receptionist in particular was incredibly hostile and rude. On check out we were provided with bar bills that had never been signed.. one in particular was signed by a stranger and yet the hotel still expected us to pay! They even had the cheek to request payment for the hot tub! I thought they were joking! In summary this hotel is not very good value for money. I would advise any guest to pay as you go to ensure your not paying someone else's bar bill. I feel ripped off.
Well what can we say....amazing amazing amazing, our wedding was combined with birthday celebrations & we decided to tell our guests it was a surprise birthday party but the surprise was on our guests, The Burnside hotel made this happen for us....Chonie Clark had helped us organise our perfect wedding & with all the help of the fabulous staff we managed to keep it a secret until the time came to tell all... The hotel, the rooms the food was all perfect. The staff made our family and friends feel completely welcome going that extra mile for each & everyone of us.... We couldn't have chosen a better destination & can't wait to return again soon... Thank you xx
Great hotel, great location, great staff, great food !!! staff very accomodating, nothing too much trouble. Lovely spacious and clean rooms with great facilities. Lovely spa area and pub on site. Staff helped arrange my best friends suprise wedding to their guests and her special birthday the following night, can not fault this hotel, there was 30 guests in our party and everyone of us was impressed. Highly recommend !!!
Meeting friends for a one night stay and found a good deal for B&B. Very close to Lake Windermere and ideal for shops and ferry trips. Welcoming and friendly staff and Hotel clean and fresh. Spa is superb with a great bar and pub alongside. Views from the lounge are fantastic but our room view was over the car park. Very warm when we visited and found rooms too warm and had to leave patio door open to get some ventilation. We would definitely come again as parking good and walk to activities manageable. Relaxing stay and breakfast was very good.
The hotel is placed in a great location in the heart of bowness,the only thing the room lacked was air conditioning, the room was hot all night even with the windows open.Everything else in the hotel was of a high standard. Would definately book again but probably in a better room.
great location friendly staff our room was recently renovated to a high standard the hotel is a short stroll from one entrance to the bars and shops in bowness and a short stroll from the other to the lake yet was really quiet quiet at nigh
Once again a wonderful stay. Love this hotel. Its central to all amenities. Lovely , clean, friendly and a professional staff make it the most pleasent place to stay. Lovely food great for children with a swimming pool. Small cinema too.
Gorgeous hotel, immaculate, fantastic staff!!! My daughter has special dietary requirements, they put a fridge in our room for her. One of the best hotels I have stayed in! Beautiful spa and lovely breakfast! We left my daughters meds behind and they posted them out to us with her lunch bag we also left.
The hotel was under renovation. The reception area was quite lovely, so we were even more shoked with our room. Small, and unclean. The carpets had not seen a good hoover in a while. There was a half-smashed biscuit under the bed! The staff at reception was not particularly helpful. Of all we encountered, one was pleasant, the others bland, or somewhat rude.
Good location with short walk down to Quay &Town. Thought we were going to a twin bedroom, it turned out to be two bedroom family accommodation. Excellent breakfast buffet and dinner choice. Lovely pool and spa facilities. Very attentive and helpful Staff.
Having visited The Burnside at the beginning of its transformation process I thought I had better return for a Bank Holiday break. What an excellent job has been achieved, the Spa was superb - a bottle of bubbly in the pool, Little Romneys served us a delicious lunch, we wandered into Bowness for a stroll by Lake Windermere followed by a romantic evening in our room's hot tub overlooking the lake and the evening was rounded of by an excellent dinner in the restaurant. Throughout the stay the staff were very welcoming and couldn't do enough to make our stay very pleasant. Highly recommended and when the apartments open up I'll be back with the kids.
Me and my husband stayed here on our little mini honeymoon .... What a gorgeous hotel .... Beautiful rooms.... Friendly staff ... Gorgeous food and excellent spa treatments .... 5 minute walk to the restaurants and pubs .... Across the road from the lake .... It couldn't have been more perfect .... Strongly recommended
Very enjoyable weekend, we enjoyed the ambience of the hotel and the food was excellent. Very nice large bedroom. Excellent situation, although on a bit of an incline, not far from the lake on which you can enjoy a sail. The staff were helpful and very pleasant.
Great dog friendly hotel and staff are very accommodating to the needs of guests ( and dogs) rooms were not doggy smelling at all! Lovely pool and spa facilities and big family rooms. Would recommend a stay definitely if you are traveling with dogs or kids!
Visit to the Lakes for the first, hotel was great on arrival we got upgraded to the Lakeland Suite which was a surprise but had a fantastic view of the lake, Large TV and comfortable seating area we felt like we were in our own little apartment. The spa and onsite pub were a bonus and we enjoyed a number of hours in both on both days, We will definetly be back!
Me and my wife visited your Spa during our May Bank holiday weekend because Spa @ Lindeth Howe Hotel was closed!!! Great massages from your Latvian lady (sorry didn't catch her name). Would recommend it to anyone!!! 5 ??
This hotel is smart and comfortable, great food and good staff so what? Well the leisure is one of the best we ever used and we have visited thousands. If it's important to you to swim and work out then no other hotel will compete with this one. Book it if you can
Great spa ,great staff, the hotel seems to be being upgraded to a very high standard. The hotel seems to be in the best location to enjoy the lakes next to all the amenities of Bowness but in a quit setting.Will definatly come back
Although looking like a fairly standard Lake District hotel from the outside this hotel delivered more than expected. The staff at reception were really friendly and the accommodation was very good having recently been upgraded. The barman is very helpful and displays an attitude not often found at a hotel at this level.This perhaps sounds demeaning and is not meant to be just that his attitude is more 5 star than 4 star. The food in the restaurant was excellent and the service very good. All in all a very good experience.
We recently stayed at the burnside hotel in bowness, we had looked online beforehand but booked direct as we found the hotel offered a better rate than we found online. Check in was smooth, and we received all the information we needed from Amelia and more! We didn't have breakfast so we can't comment on that. The spa was fantastic, very relaxing and the electronic lockers were certainly helpful. We had a couple of drinks in the hotel bar before venturing into bowness, we were simply blown away by Jordan's customer service. Nothing was too much trouble and he was happy to chat about the consistent improvements the hotel is going under and offer a wonderful insight into the team spirit which is evident throughout the hotel. A special mention to Toma too, who really is a credit to the hotel! We will be back!
Great location .Staff were excellent and really helpful .Family room was excellent with a mezzanine with 2 singles and a double downstairs .The double rooms were also good. Lots of parking ,nice lounges,nice gardens and bar areas. They have a separate spa /swimming pool area .I think this would be my only negative comment .Its a very dark pool which is designed to be a tranquil area .It doesn't quite work as us used by lots of families and so the effect is more like moving round in the dark whilst standing in puddles of water and trying not to think what you are standing in ! Breakfast was buffet style and reasonable . We didn't eat in the hotel . Would definitely visit again .
We had a first class 2 night stay. The staff were helpful and welcoming. Our room (a family) was first rate, which we could not fault. The Spa and leisure area is superb, as good as any we have had the pleasure to use. The bar staff were warm and friendly, the drink prices were as competitive as the bars in Bowness, which are only a short walk away. The quality of the breakfast produce was excellent with plenty of choice. All in all, very pleased with the hotel, staff, location etc. Will definitely be returning in the future.
Just had 3 days in lakes with last night staying at the burnside hotel and spa , pure luxury , food perfect , we had a package which included Dinner and breakfast and I was a little skeptical thinking the food was going to be the let down , but far from it for the £153 we paid it was money well spent . The room was large and very clean and the spa was out this world , would definitely go back on our next visit
Very comfortable stay. Staff are helpful lovely location sort walk to pubs and shops of lake windamere. The spa was nice just whats needed after a long hike. Only complaint room can be more up to date however I think they were in the process of doing so unfortunately we didn't get to stay in newly decorated room but not a big deal room was basic. Would recommend if visiting local area
We stayed in the Burnside Hotel for one night, before we attended a wedding in another hotel. The hotel itself was beautiful, very clean, and our room was huge! The only downside I would say was that the beds weren't very comfortable. The pillows were hard and we didn't sleep very well. But, the breakfast was nice! And we were able to check in at around 10pm. Would recommend :)
Hotel was stylish and relaxed, plenty of space to sit with a drink in various lounges, hotel staff very friendly and the room was very comfortable, The breakfast was very good but the best part of the hotel is the new spa facilities, fantastic !!
Bear in mind that this is a £325 per night “suite” Circumstances were: Hotel chosen for 4 Star status, spa facilities and location. It was explained on reservation that the booking was for a birthday weekend. Dinner was not booked in advance as this is a 4 star hotel. Hotel has no idea about customer service or coherent management and has an obvious purge on costs to the detriment of quality. The following failures cover: Overall quality Restaurant Room facilities Spa facilities Management Attitude to customer service On arrival we asked to book a table for dinner. We were advised the restaurant was full with no availability.` We asked if a very early table might be possible – around 6pm – on the basis that it was unlikely to be booked up that early. Receptionist advised she would discuss with the manager. On proceeding to the room we commented that it was unusual that we were not shown to the room, offered any assistance with baggage or told where lifts were. We left the bags in the room and went out for the afternoon.. On return we were told again that there was no possibility of dinner and to try the “pub” in the hotel grounds attached to the spa. We went to change in preparation for “dinner”. The room was cold.. I called reception and asked if there was a problem. They asked if the radiators were switched on and I found that they were not. We looked for bottled water in the room. There was none, but a note in the room said that water was available in the bar downstairs. We went to collect some, assuming that this was a cost control measure. We collected 2 bottles which were, to our surprise, charged against the room. There was also of course a “bar full” of possible drinks available in the bar for purchase. 3 While changing we were surprised to find perhaps the only “non-mixing” mixer tap in existence where the tap emitted 2 fine jets of water – one which scalded you and the other which froze you – in the same spot on the hand. It was unusable and necessitating that a basin be filled to moderate the temperature We went to the “pub” and found there was plenty of space although the tables were typical round “pub” furniture so after being seated we moved to the one large table in a brighter spot. The menu was “snack fare” Immediately the person in charge came to say that we could sit there but if more people came in we would have to move, effectively being more concerned with customers he may have than those he actually had. We left. We then toured the local hotels & restaurants for over 2 hours but found nothing available or acceptable for a birthday dinner, and eventually settled for fish & chips in a local boating club. On return to the hotel neither key functioned, necessitating a return to reception by my husband where it was commented that he must have had the keys next to a mobile phone. Mine had been in my purse and my husband's in his wallet. We were not “guilty” This conversation was the opportunity to relate the frustration with the performance of the hotel and he recounted the day's events to the receptionist. He explained how the birthday had been a disappointment and the receptionist read from her computer notes that she had taken the booking and that it was noted the stay was for your wife's birthday” During the night the toilet cistern would continue to fill until flushed to halt the flow. Then after emptying it did not refill until more handle manipulation. In the morning we took breakfast in the restaurant when the “manager” introduced himself and asked for clarification about our complaints and to apologise. We explained the situation regarding our rejection for dinner, the events in the pub and specifically the impact considering it was a birthday occasion. He said that he was sorry & that had we made it known that the event was a birthday they would have done something “special” as they usually do on such occasions. He then said that he wished we had spoken to him in the afternoon as he was available and could definitely have fitted us in around 6pm without problem So they knew it was birthday event, they had restaurant tables available, they knew we wanted dinner, they “would check” to see if we could have dinner, we complained at reception late in the evening and the “manager” is ignorant of everything the following morning. He accepted that there was little now to be done other than apologise so my husband said that they could reduce the bill. He agreed in a manner which seemed to imply “naturally”. Before checking out, I went into the spa for a treatment which I had also booked on arrival. My husband went to the pool. The changing rooms lacked any seating apart from 2 wicker chairs. 4 After the treatment we went into the jacuzzi which was tepid and when the pumps stopped it was necessary to leave the jacuzzi to go to a switch on the wall 15 feet away to turn it back on. 10 minutes of this tested our patience so we left, to find that the showers in the changing rooms had no soap or shampoo. My husband went to pay the bill and the same receptionist who checked us in simply presented him with the full un-modified invoice. He pointed out that it was incorrect & explained why. She knew nothing of it and looked towards another girl and asked if she knew about it. She said that she did. It is wholly unacceptable that this other person did not intervene at the first instance and take over handling the issue while being clearly in earshot but avoiding involvement. This senior receptionist said that she was indeed aware of the issues and said that under her own authority she was only able to grant a £50 reduction and that she would discuss the matter with her manager the following week to see if a further reduction could be allowed. Given the ineptitude of the organisation we had no faith that anything would actually happen, let alone be investigated and dealt with, so my husband refused to pay more than £150 for the accommodation element which was a fair charge for the service provided. This was not accepted and she said that they already had Visa card details from the reservation and would simply take the money anyway. She then proceeded to require a list of all the events that justified the reduction of more than £50 and after a brief summary of the salient matters, it was pointed out that sufficient issues had already been logged on their internal email as it was referred to in the conversation. She recounted the issues of the dinner reservation, the attitude of the pub staff and the matter of the room heating. That was “only three” things she said. There was clearly little point in further debate as the hotel is obviously disinterested in its performance as a service provider. She found it highly unusual that one would not book dinner at the time of room reservation. Obviously my hotel experiences are less limited. As the hotel threatened to take payment regardless, a letter was demanded from them to evidence that the excess over the £150 was being taken without agreement The agreed amount was then paid and we left. A few days later the disputed amount was charged against the credit card. Everything about this hotel says it has a business culture problem. Recently acquired by a house builder, there is a “unit shifting” organisation trying to run a “service” business, The negative attention to detail, rather than the positive attention, indicates a cost orientation working against the service values espoused.
Stayed here in the penthouse suite with hot tub when it as our Ruby Wedding Anniversary. Was great for a Special occasion really enjoyed the hot tub. Breakfasts were really good and the evening meal was very enjoyable
A really spacious hotel, both open areas and rooms. Refurbished to a high standard. Staff very friendly and helpful. Interesting menu and very good food, although chef leaves vegetables very crisp so not to everyone's taste. Only disappointment was lack of hot water. Cold shower not appreciated. Bath had safety tap limited to 38 degrees before override, but only tepid water, no matter how long run. Very convenient location in Bowness, and set high giving great views over lake.
Huge regret that we only had one night here. Location couldn't have been better. Hotel staff very pleasant and attentive. Hotel old world comfortable without being tired, if you know what I mean. Breakfast was delicious! And dog friendly so the hound came too! Spa was great but please please turn up the heat in the sauna...... Steam room was brill though. Bowness is great out of season when you can stay in comfort in a hotel like this.
I found all staff helpful and friendly, the "dog friendly" rooms could do with some tweaking, e,g, bowls and dog mats, even some dog treats even if the owners don't use them. Room comfortable, but vary dramatically from room to room. Also, reception gave different information of where breakfast was e.g. set up in a conference room, when it was in the bar dining area. Also we were all charged different room rates even though, a room rate was set for us. As I said lovely hotel, staff friendly and helpful, but some improvements required, my ShihTzu thought it was Shihmazing and loved the ladies on reception.
A really good hotel with a great location and easy walking distance to bowness town. They have a bar and spa in the same building,the bar comfortable and homely and the spa and pool etc looks great although not used as time did not allow,next time hopefully. We dined in the hotel and the food was of good quality,presentation and taste while taking in the views of the grounds.Staff also exceptional. Our room the lake view suite was comfortable and warm with great views of lake windemere(naturally) Only 2 negatives,no iron in the room or ironing board,asked for one at reception and rather embarrassingly had to take it to our room ourselves,I say for a 4star establishment that's a little sinful,plus for a suite and the monies it costs a few glasses in the room(not the bathroom)would be appropriate for the likes of a wee drink wether for water wine or beer etc. Oh yes reception staff very helpful and cheery
Stayed in a 'doggy friendly' room (with a dog) this weekend. Very disappointed in the standard of the room. Very dull, dingy and in desperate need of a makeover. When I mentioned this to reception I was met with a response of "really!" as if I had said something completely outrageous. Don't get me wrong I do understand them not giving dog owners their best rooms but the rooms pictured on their website are most definitely not reflective of the rooms given to dog owners and I think they should. I would not have stayed here had I known what the room was going to be like. It was NOT good value for money. We were put in a different room for breakfast, understandably, but there was no one there to greet us and we had to go looking for someone to ask for tea and toast. I would also suggest the reception staff are given some training on the local area as they were not knowledgeable.
My fiancé and I wanted to get away for a couple of nights during a week off from work. We had stayed in Bowness on Windermere before where we stayed in a B&B, but this time we wanted a boutique style hotel which had its own spa facilities. The Burnside Hotel looked stunning in the photos, and it didn't disappoint in real life. The reception area is light and welcoming with friendly and chatty staff. The wall to the left of the desk features a tv with live weather updates for the area, ideal if you are planning to be out and about. Our room (121) was very boutique style and extremely spacious. The bathroom included a large jacuzzi bath, and like the main room was a very decent size, in fact probably bigger than we needed but not going to complain! I think like most rooms we had the usual coffee/tea making facilities, hairdryer and tv and a lovely book on the Lake District to give visitors some ideas of places to visit. One of the main reasons why we chose the hotel was the spa and pool facilities. We booked a full body Hot Lava Shell massage each for our second day. We had an hour each in the morning and was very much needed for both of us! The masseuse was lovely and we felt she really listened to what we needed working on. The pool area is dowsed in dramatic blue lighting with an impressive chandelier in the middle. The room is dark, but light enough so that you can see and feel relaxed (the pool has lights in it too) and some very impressive Buddha statues create the impression of a Thai or Indian style spa. We did say that it would have been nice to have some music to listen to whilst in the pool area/jacuzzis. Some classical or meditation music/sounds would have added to the ambience. Drinks are available to buy and drink around the pool and are charged to your room, which you pay for when you leave. The gym wasn't open whilst we were staying, but we weren't bothered as we go to the gym when we are at home and it was nice to have a break. I'm sure it will look amazing when it is finished. We didn't eat breakfast/dinner so we can't really comment on what these were like, but the menus looked like they catered to different sorts of pallets. One of the main reasons we didn't opt for the breakfast was the price. At £12 we felt we could find something at a better price in the centre of Bowness. Maybe next time we might treat ourselves... I will also say that the house keeping team we met were very friendly and polite. Thank you to the Burnside Hotel for making our stay extremely pleasurable. We will be back for sure...
We were actually residents at another nearby hotel and fortunately for us had access to use the spa facilities, I'm glad the wife had pre booked a couple of treatments as the weather was glorious and if she hadn't we probably wouldn't have used it, the wife was very happy with her treatments, lucky for me and one other person everyone else was out enjoying the sunshine, I found it so peaceful and relaxing having almost exclusive use of the facilities which I found outstanding. The only thing I didn't use was the cold pludge pool but everything else was first class, there's a button behind the fountain in the swimming pool which says please press, just press it, changing rooms if a little on the small side were very clean. A throughly excellent experience we had. Speaking to a very polite and helpful lad Andy in the bar after and he was explaining how things had changed for the good at the hotel and that the new revamped gym would be open in a couple of weeks time to go along with the excellent spa. My experience in the spa was outstanding helped by the fantastic weather would definitely use again.
We had another very enjoyable stay for the jazz weekend. The staff were all extremely helpful and friendly, with no request too much trouble. The food was exceptionally good, in the lovely surroundings of the new restaurant. The Spa Suite is a perfect venue for live music and the Spa is relaxing, indulgent and atmospheric. Looking forward to our next break here.
Went on a 2 night break with our kids and grandkids . The family room was amazing with mezzanine floor for kids with their beds and own television . Our room was lovely with a partial lake view . The swimming pool and spa was fantastic, the best we've been in, with a great bar where they let us have football on . The proximity of the hotel to the town was great, all round great stay, well done all at burns ide .
We were staying at the nearby Cranleigh and has use of the spa facilities. It was easter weekend. And raining! We had lunch at the bar area adjacent to the spa, which was fine, but high prices for the quality of the food, and the waiting staff appeared to be high school kids on holidays. (Giggling and uninterested). Pool area interesting and nice but dark. Changing area was dank and dirty. Only one toilet which was blocked and the tap was stuck on. Digital lockers were helpful. Maybe it fits the Burnside hotel but it was a definite step down from the Cranleigh.
We stayed at this hotel for a last minute relaxing break. The hotel was so lovely we ended up booking a second night. For the first night,we stayed in a Snug room which was beautifully decorated. The second night we had a double standard room,which wasnt as modern but still really comfortable and definitely room with a fab view. Hotel staff were lovely and the spa is amazing-pool side bar os a great idea! It is in a perfect location with a 5minute walk to Bowness town centre. Hotel bar also does lovely good. Definitely would stay here again-very highly recommended!
This hotel is truly wonderful. Loved absolutely everything about it and such friendly staff. Can't wait to go again. Very soon. It is in an ideal situation and within walking distance of the main attractions. Set in beautiful grounds and such tasteful design interior too. Extremely clean and comfortable too.
Staff were really polite and soo helpful nothing was to much trouble for them. The spa was amazing!!! Heated pool, 2 jacuzzis, sauna, steam room, cold plunge pool and pool side bar. Really nice calm atmosphere! Breakfast was really good!! It was buffet style, hot and cold, full English, cereals, yogurts, fruits, pastries - something for everyone. Most tables had nice views of the gardens and the lake. The location is perfect just a 2 min walk down a hill to the lake side. We had room 102 which had a view of the lake and a hot tub on the balcony! Would definitely reccomend!!! Can't wait to go back!!!!
Spent four nights at Burnside Hotel in April. The hotel and grounds are very well presented and the room was extremely comfortable and very clean. A nice, soft king size bed made for a great, comfortable nights sleep. The en suite bathroom was large enough and had a great shower which lured you in to staying in there that bit longer. The breakfast is self service but was certainly fresh and even the fried eggs were still perfectly cooked despite being kept in the warmer. The breakfast choice is extensive and plentiful. The evening menu is perhaps some what limited and a little pricey but as there are so many restaurants in Bowness and the Burnside is only a short stroll from the town (5 mins) we did not eat in the hotel and therefore cannot comment on the food quality. Despite being fairly busy we were met with the best of service be it at reception or at breakfast. The location overlooking the lake and proximity to the town is great.
This weekend was booked late last year as a Christmas present for ourselves our family and their partners. The hotel has everything you could wish for to make it the most enjoyable weekend break that it was. A big thank you to all the staff at the Burnside. We will definitely be back again.
One night stay while passing thru the Lake District. They are about to refurbish the place so it's a bit outdated at the moment, but comfortable beds, clean rooms and a short walk to restaurants so we were very happy here. Didn't get to try out the spa as we arrived late after spending the day at Brockhole visitors centre. Lovely breakfast in the morning. Friendly staff. Happy kids = happy parents ??
Stayed here for two nights with another couple and our two Mini Schnauzers. The hotel is located up a hill approx 5 mins walk from Lake Windermere, great location and free parking! The hotel room itself was nothing special but it was clean and the bed was comfortable. The lounge areas were lovely with comfy sofas and the staff were very friendly and professional. The spa was great, I liked the dim lighting in there which made it very relaxing. We had a meal in the bar area which was delicious and although there were renovations taking place it did not bother us at all. We loved the fact that it was so dog-friendly, we would definitely recommend this hotel and would not hesitate to book again when we return to the Lake District.
V.Good hotel we've stayed in before & so no hesitation in returning. What we did notice on this latest visit however was the breakfast buffet frequently needed replenished and feel that perhaps a larger buffet area with bigger food trays might avoid or lessen the queue when the hotel is busy. This is simply an observation though and not a complaint as the food itself has always been very good. The hotel was very busy & parking space was in high demand although there is an overflow area to the side/rear of the hotel. Since our last visit the hotel now has a lovely new spa and Romney's Bistro & Bar (separate from the hotel) served excellent food - the fish, chips & mushy peas were fab. We also dined in the hotel restaurant and again the food was very good and reasonably priced. Staff are friendly, welcoming and helpful - they are a credit to the hotel's management. Our room was comfortable, clean and had a fantastic view across the lake. Good wi-fi connection throughout our stay. The hotel's location is very good and within walking distance (3-5mins) of Bowness shops and the various boat trips. We would have no hesitation in recommending this hotel and we look forward to our next visit.
Really nice hotel good decor fab meals and a really good spa pool plus friendly staff Bedroom 117 really nice too Pity weather did not match this good hotel Windermere fully opened after the floods good to see it getting back to normal
Very nice spacious room with comfortable bed/bedding in a quiet location. Went there for the weekend with a group of friends and we ate dinner in the restaurant both nights. The food was excellent and the staff very helpful. They did a good packed lunch too though they struggled to meet our group's timetable! My only gripe was that it was very expensive.
we stayed with friends on sunday , room was lovely , clean and warm , food in restaurant nice but very busy and had breakfast things stacked in dining area , did not look nice , need to have more choice of desert and supplements for steak are excessive, spa was gorgeous , overall a good stay
Construction work all day long, builders walking past the bedroom window, we booked a balcony room but it was double booked so we didn't get that. Breakfast was booked but denied by the hotel staff and left to us to sort it out with hotels.com, everything that could go wrong went wrong, take my advise, don't stay here....oh and to top it all off we were charged for the booking by hotels.com and by the hotel and we are still waiting for our refund !!!
We recently stayed at this hotel and it was amazing!! From the moment we walked in, the reception staff, the bar staff, the cleaners all the staff were fabulous and went out of their way to make sure our stay was wonderful. Burnside Spa is something else!! I have never seen anything like this, just stunning and so unique.. I mean when can you have a glass of wine in a hot tub?! I can't understand the negative reviews for this hotel, we stayed in a lower level room, it was delightful and even had a patio where we could sit out and watch the beautiful sunset. We've even booked for Newyear, I just can't wait to return! See you all soon. Emma (Room 129)
Very friendly staff, who couldn't do enough for you. Nice warm, clean,comfortable, ground floor room, with I would say a recently refurbished bathroom and a view of the lake. The ground floor room was ideal as we have a small dog (not the one that was barking in the previous review as we would not allow her to bark and disturb anyone). The staff made arrangements for us to have our breakfast in a separate lounge so that we could have our dog with us and not inconvenience other residents. The hotel was very busy last night as they had a very large group of people in residence and for a black tie dinner, but the staff still looked after us and the other residents just as attentively. We would definitely recommend the Burnside and make a return visit especially as the hotel is clearly undergoing refurbishment and improvement. Despite this the hotel was very clean and comfortable.
I expected more for the price. I stayed for a couple of nights and the mattress in my room was really poor...completely gone. The restaurant and breakfast was good but the service in Romneys bar was atrocious. They advertise real ale, of which they had one and it was off for the two days I was there!!! We were also so offended by the barman's attitude that we left.
Chose this hotel on how the hotel looked on their website. Was celebrating my partners 40th along with my 18 month old daughter. The room we was given was in a basement and was next to a room that had a barking dog. The room was nothing like the pictures. It was uninviting tired and not what i was expecting there was wallpaper missing off the wall biro scribble on the radiator and mould around the double doors :( the travel cot provided was inadequate and although complaining nothing much could be done the head of cleaning tried her best to make the travel cot comfortable for my daughter but it wasnt so we had to push the double and single bed together and all sleep in one big bed, not the greatest bight sleep ive had. The guests were rude. At breakfast a man shouted oi to my daughter, keep the noise down???!!!! Not the hotels fault but still contributed to not a nice stay. Shame really as bowness was lovely. The hotel and staff did nothing to make our stay special even though we were celebrating a special birthday. Unwelcoming, uninviting hotel which wasnt for us. Very dissappointed unfortunately.
Stayed here last week for 5 nights to celebrate my birthday with family and friends. This was a return visit and was upgraded to a room with hot tub (102). All the staff were friendly and helpful - thanks to Iva and Meiric and spacial thanks to Choaney who goes out of her way to make every guest makes feel special. As previous reviews there were refurbishments underway, however this did not effect our stay. The pool was an added bonus. Evening meals were of a high standard and plenty of choice at the buffet breakfast with additional options for extras on request. Asa doggy friendly hotel a dedicated dog bin would be a bonus. See you all New Year xx
Only there for a Dinner, Bed and Breakfast treat, and a treat it was. Couldn't fault anything; Professional, helpful staff in all areas, excellent food at both meals, spotless room(118), and close to the promenade and the town centre.
A first visit for us to the Burnside, the hotel is undergoing a bit of a transformation with ongoing work evident, so will give it the benefit of the doubt! Our room 351 had a nice view of the mere from, but had a rather dated feel to it however there was new looking kingsize bed that was comfortable also a new replacement window so maybe we were in one of the rooms yet to be given a full makeover. The room was clean and tidy enough except the cramped bathroom where black spots of mould on the ceiling above the bath and toilet were quite evident there was an extractor fan but sadly it didn't work this was pointed out to reception on our departure. Wifi was good, we never tried the pool out. The food in the very busy restaurant was good overall starter of pig cheek nice, main course of Lamb and potatoes let down by the lamb being overcooked and not served hot enough,(couldn't catch the waiting on staffs eye as the were that busy on the night we stayed) dessert of sticky toffee pudding was very good. My wife really enjoyed her fried goats cheese balls and Fillet steak also really liked her Panna cotta. The bar and lounge areas are nice and also the Barman was very good in the hotel bar, pleasant engaging and efficient. Breakfast was a buffet arrangement with hot food causing a bit of a queue at times as it was being replenished to keep it as fresh as possible, there was a decent choice of items and good quality overall.
Could not fault the hotel at all, recently renovated to a high standard, our room on third floor was lovely and spacious and spotless with lovely views over the snow capped mountains! The spa is amazing, loved the mood lighting and modern decor, it is also spotlessly clean too, the pool was lovely and warm, don't know why some saying it was cold, the only time it felt colder was after being in the sauna/steam rooms, so maybe this is why. We did not eat in the hotel itself but did have a meal in Romneys which was excellent and would recommend a visit as it is a lovely little snug. Overall, we will definitely return to the Burnside as it is the best place we have stayed in on our visits to the Lakes.
I spent one night here with my partner as a gift for us both. Lovely welcome and room was perfect. The new spa is brilliant, clean and a perfect relaxing environment to unwind and chill out. Our booking included evening meal which in terms of food quality was brilliant especially the 10oz rib eye however the lack of any atmosphere made it an awkward experience as felt you had to whisper to each other, which with the addition of the slightly rude male waiter put a bit of a dampener on what would have been a really nice evening. Overall nice clean hotel, possibly better to eat out and use the excellent spa facilities if you are a younger couple.
We stayed on a Friday and Saturday evening and overall had a nice break. The hotel itself is ideally located, close to the lake and has fabulous views over the lake and surrounding mountains. We were very pleased with our room, however we were on the third floor and had virtually no water pressure at all, meaning that there was no hot water available in the sink and the shower was a trickle. We reported this at reception and were told that the hotel was aware of the problem and would send maintenance. At this point, I pointed out that they had not asked our room number? Fair enough, when we returned to the room in the evening, the shower was working a little better but there was still no hot running water to the sink. This remained the same for the remainder of our stay. Our stay included dinner on the first evening, which was really lovely, but very disappointingly was heavily surcharged for steak and again for a sauce to accompany it, meaning that our included meal actually cost over £40 [including 1 drink each]. Breakfast was extensive in choice, but again it was such a shame that the detail was missed as everything was luke warm at best. Overall, this is a lovely hotel, but is it 4 star, I would question this in the delivery rather than the potential.
Excellent rooms and great food. The restaurant was undergoing some refurbishment but you wouldn't notice as the staff were superb. Nothing was a problem and the food was delicious. The cocktail bar has excellent views over the lake.
We regularly go to Romneys and found out how they had taken over the spa at the Burnside we went and had a lovely meal here staff were very friendly and went to use the spa after it's £10 for non residents for a day pass. The spa itself it beautifully decorated and designed however the hot tubs aren't hot and unfortunately when we went it was overrun with children and there was over 50+ adults and children round the pool area which ruined the experience for us as we weren't able to swim in the pool. The staff shouldn't have given us day passes when it's clearly at over capacity, queuing to use a changing room before and after doesn't give the best impression. I would highly recommend visiting the spa but plan when you go carefully as it is a small spa area, for an extra £1 you can watch a film in the private 18 seater cinema to which has 2 films shown daily.
My partner took me to this hotel for a overnight stay for my birthday. It was absolutely lovely! Friendly staff who offered to show us to our room and take up our luggage to our room. The room was brilliant, loads of space for our things, big television, tea and coffee faculties. We loved the spar. Was very clean and I loved the indoor pool bar which you could put drinks on a tab and pay later on which www handy! The only thing to fault was the bars shut very early but a gentleman working there explained that someone was ill and was unable to keep the bar open. We also had very noisy neighbours who thought it was a good idea to scream, shout and sing at 1am. I rang reception and they dealt with it, which was excellent. The breakfast was faultless, offered tea/coffee when sat down and white/brown toast. Then all you can eat full English breakfast which was gorgeous. Overall we loved our stay and will definitely be back :-)
Four of us stayed here to celebrate a birthday. We booked a deal which included breakfast & a three course dinner with canapes & coffee. The hotel is lovely, stylish & comfortable. Staff are efficient, though not particularly welcoming, though they did ensure that we were happy with our room choice. I was very disappointed with dinner. Choice was quite limited, with far too many overpriced food supplements. For instance, one expects to pay a supplement for steak dishes, but not usually an additional £11.95 per person. And with such a limited pudding menu on the night we were there, a supplement of £7 for a few slivers of cheese & a small glass of port is certainly surprising. The prices would be acceptable if the food was first class. It is not. I ordered the lamb, & specified that I would like it well done. I anticipated a hearty plate of local lamb with crispy fat. I was brought two tiny cutlets fashionably balanced together, & served pink, as Chef likes them. In contrast, my guest who ordered her fillet medium rare, was given a well done steak. This was brought to the attention of our waiter, who showed not the slightest interest. It was removed from our bill on request, but only the supplement, not the cost. There is a good & extensive wine list, but be prepared to pay more than usual for your favourite wines. All in all, a disappointing dinner, with none of the usual 4* flair, & exceptionally meagre portions, of the type that necessitates a fight over the complimentary biscuits back in the room, despite food supplements of £40.35, and a bar bill of £83.35. Breakfast was better. A wide choice of good quality food served by efficient & friendly staff, the only faults being that it was rather cold, and, as at dinner, there was little offered in way of bread, and the fried eggs were tired & overcooked, rather like joke shop eggs. At checkout, our guests were too polite to complain, but I queried the many food supplements, pointing out that we had already paid for four five course dinners, and the restaurant manager was summoned to deal with me. He removed one of the supplements from the bill, but rather ungraciously, & I felt slightly embarrassed having to explain the problem at a busy reception. I can recommend this hotel for its location, rooms & housekeeping. I can not recommend the restaurant for those of us with good Yorkshire appetites.
I've just come back from a night away with my mum and sister to celebrate Mother's Day. It took a while for me to choose the perfect hotel and after reading some mixed reviews about Burnside I didn't know whether I'd made the right decision. But I definitely did! All I can say is wow! The hi lights: 1) I booked the Burnside through an offer which included dinner, bed and breakfast. Usually the dinner in the these types of deals I've experienced before are pretty average and very limited. Not at the Burnside! I had scallops, duck breast and sticky toffee pudding which were all out of this world in taste and quality. 2) The restaurant has breath taking views. 3) Breakfast had a lot of choice and after sampling pretty much a bit of everything between the three of us all was delicious. 4) Our family room was ideal: Pretty much two separate bed areas separated by a curtain, a lounge area with comfy chairs and view of the lake. 5) All staff were friendly and helpful. 6) The spa was one of the best I've experienced in the Lakes with relaxing lighting and bar area. 7) There was a cinema (which although I didn't experience would have been handy if I'd taken my little ones) 8) I couldn't have asked for a better location! About a five minute walk from the lake / centre of Bowness. The car park at the hotel is free (unlike some other hotels I've experienced) so not only did I save on hotel parking but also parking in the centre which can be hard and expensive. The lo lights (being picky) 1) The bath panel in our family room was rotten on one side and needs replacing to make the room perfect. 2) More lockers are needed in the spa block. We had to put our stuff in an 'out of order' locker which was ok for us because we had no valuables. 3) At breakfast although tables were free next to the windows with amazing views, guests (including us) were directed to tables at the back of the restaurant rather than set up tables again. I understand this but as a guest one of the reasons you go to the Lakes is to experience the beauty of scenery and it was just a shame that we couldn't experience this on a lovely clear day but for me a wall instead (especially when you can see tables empty!)
Stayed this weekend. This hotel is vastly overpriced for what it is. Room was basic, bed comfortable. Had a small balcony. The shower was really poor. It was a cheap shower with hardly any pressure. When I've stayed in 4 star hotels before I've always had a decent, hot power shower! Also vastly overpriced was tariff for our dog at £10 per night. Basically you are paying for the location, free wifi and a glammed up swimming pool, with mood lighting!!
We spent 4 nights here at the end of February. Our room was lovely and spacious ground floor room in the extension. We stayed BBEM and breakfast and the evening meals were excellent. Hotel staff were very friendly and helpful. The only odd thing was the beauty room treatments there was no real check in it was just at the Romney bar also here to sign in and pick up your towels for the pool. I had a massage which was very good. Tip: bring flip flops for the pool area as the area around the pool is very rough on the feet.There is building works going on but this rarely disturbed us, only downside was the gym was not in use. The bar and dining area were very comfortable, with lots of areas to sit and chill. Thank you to all staff for making this trip problem free. Carrie n Kev
We had a great-value DB&B break for four of us last Sunday/Monday. The hotel has views over the lake, and we had a very comfortable room with a lake-view balcony. The staff are all friendly and efficient, and the general atmosphere is spacious and relaxed. None of us made use of the pool or spa, but we did enjoy the bar. Dinner was OK, apart from one disappointing dish and the fact that there was very little choice when it came to desserts. There was an extensive wine list and the wines we chose were pretty good. Breakfast was very good indeed.
Stayed for a long weekend. Located at bottom end of Bowness and 5 minute walk from Windemere. Our standard room looked recently renovated and was fine, with balcony and well looked after. Spa is a separate building, ideal for an hours relaxation with Sauna, steam room and small pool - not somewhere to spend an afternoon. Breakfast was pretty good on the days we were there. Hotel is close to Bowness centre with access to many very good local restaurants. Also 5 minutes walk from lake and ferry service for trips around the lake. Only slight moans would be poor wifi, rooms a little hot and can be noisy in parts,
This was my second stay, each time was 3 days. The spa has been redesigned since the photos, the white walls are gone and replaced with rough stone matching the rest. The hotel is well located, a 5 min walk into bowness. The food is variable depending on what you choose from the menu, but there are many great places to eat in bowness and winderemere, Francine's is worthy of a mention.
We stayed last weekend and everything about the hotel was excellent. The room was beautiful with some really nice decorative touches (we loved the leather armchairs) and the bathroom was clean & modern with a really good shower which was always hot enough. The spa is really nicely done and very relaxing, although it's probably better to go later in the day as children are only allowed until 7.30 and as it's not that big they do tend to spoil the ambience. The bar is accessible from the spa which is a big plus - a glass of wine in the hot tub went down very well! The on site pub (part of the spa building) is excellent, we ate there on the first night and the meals were delicious... the chocolate cake was among the best I've ever eaten! Breakfast was also really nice and both breakfast rooms have great views. All of the staff we encountered were really friendly and helpful. I have been recommending this hotel to everyone and we will definitely be back!
We stayed here in February for two nights over the half term break. We had a family suite which was newly refurbished and had great views over Bowness and of Lake Windermere. The reception staff were really helpful and always on hand when needed. The hotel itself is only a short 5/6 minutes walk from the shops and pubs of Bowness and the lake. The spa was fantastic and our one year old daughter enjoyed the bubbles in the pool and the coloured lights. The bar is well stocked too, if you like real ale I recommend Swan Blonde from the nearby brewery, great after a long day walking in the cold. Breakfast was ok although we found better value in Bowness but the room service meals we had were brilliant!
Just come back from three nights staying at the Burnside Hotel and would stay there again. Pros - + Overall clean and tidy + Staff friendly + Not very busy even in school holidays in Winter + Lovely spa including sauna, steam room, two jacuzzis + Great location, quiete and 5 mins walk to the banks of Lake Windermere and all the shops, bars, cafes and restaurants in Bowness + family friendly, kids won't get bored + Nice bathroom with bath Cons - - The main pool was pretty chilly, they could do with making it a bit warmer - The gym was not ready, despite me calling in advance and asking if it was. I was told on the phone it was ready, when I got to the hotel it was still being refurbished - We stayed on the second floor in a family room and we heard drilling every morning, not sure what it was for but parts of the hotel seem like they're being renovated - Our phone wasn't working on the first night, it was fixed by the next day though - Overall, some of the bedroom furniture looks a bit tired and dated - Be prepared to pay £4 a pint and £11+ for a main meal in the restaurants - free wi-fi but very very patchy, kept on dropping off, but when connected it was quick - No fridge/mini-bar in the room - A few hairs in the bed sheets but nothing major - Taps in the bathroom are really poor, looks like a mixer but has two feeds for hot and cold water in one tap so you can't get a nice temperature, it will either be scalding hot or very cold
We booked a room with a view in advance for Valentine's weekend. I rang ahead and checked that the room came with a view. On arrival the hotel which boasts 4 * looked impressive. To our surprise the room had twin beds and was comparable to a tired B&B. Rang reception and was told I had booked that option on Booking. Com & there were no other rooms available that weekend. Disappointed with the standard of it also as the rest of the hotel was undergoing refurbishment. The upside was pleasant staff and the room did have a nice view but the twin room was not what we expected for a romantic break! Check the room description.... As I certainly didn't think I'd booked a twin.
Lovely hotel excellent location near centre of bowness Had lovely family room with 2 rooms together Kids loved the swimming pool Very child friendly Food good friendly helpful staff Thoroughly recommend for families
We have been staying at the Burnside for several years as we love the area. The hotel has under taken a lot of improvements in the last eighteen months. The facilities are first class. We stayed with dinner bed and breakfast. The food was excellent with nice size portions a good choice and wonderful flavours. The staff are all friendly and helpful with nothing to much trouble. We have booked to return for Christmas
Spent the weekend with my girlfriend here and we loved it! Great views, great spa, excellent food and service, perfect place to stay! Definitely wish I'd booked another night and took advantage of all the services so we'll definitely be coming back!
The hotel staff are extremely welcoming and happy to assist. The room was lovely and very clean. The Romney's bar is very pleasant and the barman was helpful and quick to serve. Breakfast was another matter. There appeared to be a large party of two long tables and in order to get to the cooked breakfast, we had to queue behind them, very close to them. If I had been eating at their table, I would not have liked it. We waited some time for bacon and sausages to arrive, and they were not very hot when they did. There were no poached eggs left and the scrambled eggs were very 'wet' and under cooked. The fried eggs looked raw on top, so I left the egg option. To be honest, breakfast was the only disappointing aspect of our stay and I would stay again. Maybe the hotel being full put a strain on the kitchen, but this shouldn't really have to be my concern. Staff - first rate; room - excellent. Lovely place.
We stayed here on Saturday the 13th February. The bite, is very well kept and clean. The reception staff are lovely and willing to help you with anything you need. We stayed on the second floor of the hotel in a double room which was lovely, plenty of room even a little seating area and tele as well as your bed. Bathroom was spacious and very clean. We stayed bed breakfast and evening meal. The breakfast is brilliant plenty of choice all very nicely cooked toast brought to your table. The evening meal was very nice not a lot of choice for people who like simpler food but still enough. We opted for the fillet steak which from previous stays we knew there would be a surcharge for but couldn't see it anywhere on the menu that said this. The meal was lovely. The beds are every comfortable. We visited the spa which has been refurbished and it is brilliant sauna and steam room two jacuzzi baths a pool and a plunge pool all at your fingertips. There are options for treatments but we didn't choose to have any. OverLl we really like this hotel however on check out we went to pay the extra surcharge of the fillet steak and wash coked with a £41.50 bill this did include a glass of wine and a beer, we found this expensive as we had a,ready paid for an evening meal and didn't expect that amount. However we paid and left and unfortunately this has left a slight bitter feeling about the hotel as paying £221 for the room( no lake view) bed and breakfast and evening meal was enough without adding an extra £42 on. I would recommend the hotel to everyone just wat h out for the added extras on your bill.
Had a lovely stay at the Burnside. Staff were friendly and we enjoyed the spa and atmosphere. Our room felt clean and freshly decorated and the breakfast was good, although they are redecorating so the breakfast room layout isn't perfect. They do inform you of this in the welcome letter. Also enjoyed a nice treatment at the spa. A comfortable stay. Hopefully will return in the future.
We've stayed in the cottages in the grounds every February for the last 20+ years as timeShare owners. Love it here. This is the first year we've experienced the spa upgrade. It was closed last year when we were here and we had to use the Old England. Love the new spa but really disappointed there are only 3 cubicles in the ladies changing rooms and no other changing space. Prices in the spa bar have jumped up too. Saw a poor lady pay £8.40 for a double amaretto and diet coke.
Just had a wonderful stay for valentines weekend. Spa excellent and romneys bar food good. Room was fantastic on second floor with great bed balcony and modern bathroom. Room looked like it been decorated day before we arrived. Excellent location but parking places are limited. Be back next time for sure
I cannot understand some of these reviews! We stayed at the Burnside last weekend and the only grumble I could possibly have was that the breakfast room is being refurbished and the alternative room can get busy if you go at the most popular times. However the hotel do make you aware of that in a welcoming letter. On arrival the hotel looks attractive - and that's a feat in itself in miserable February! Reception area are shiny clean and the welcome from reception staff was excellent. Our room , one reserved for dog owners, was modern, convenient for the outside door(!) and again sparkly clean. Ok, a bit small, but we were here to look at the Lakes not the wallpaper! Food was excellent , maybe a bit pricey for dinner, but the quality and the service made up for that. And we were paying less than £200 for 2 nights B &B with 1 dinner at a lovely hotel in a great location. Staff deserve a special mention . Very friendly, very efficient. Special thanks to the night porter who rescued my husband after a doggie need to 'go outside' at 3:00am resulted in my husband being locked out! We will certainly return, with or without dog! Thank you.
We have stayed at numerous hotels in the lakes over the years and we're looking for a new experience. To keep it brief, hotel grounds and exterior are shabby, we had to change rooms as it smelt of disinfectant, leisure spa facilities (especially changing rooms) were not clean and in need of revamp, beer wasn't good ( I tried 3 different pints!) the breakfast was appalling - I waited 20 minutes for smoked haddock and was shocked when it arrived. I received a piece of dried out fish about 3 inches square, it was a joke. On the plus side, evening meal was ok and staff were friendly. For what we paid, there are far better experiences to be had, just hope that it gets sorted as it is in a great spot.
Staff and location spot on. Facilities exceptional! Drinks and food superb. The additional building with the bar and spa and pool area makes it. What a bar, what a pool and what a weekend! Loved it. Only complaint was our room was quite dated
Stayed at the weekend for my wifes 50th. Could not have been better. Room fantastic with comfy bed, large bathroom with bath and separate shower. Two nice comfy chairs and a large tv. All modern with high ceilings etc. Staff all excellent. Hot tub nice n warm and great lake view from room. Spa was very very busy this time but cant blame hotel for that. Bar in spa a nice change from hotel inside bar. Three course meal deal was good and food very good. Only think I could say is that they should give you an accompaniment of veg with the main courses. Not usual to not get veg with meals. We loved our stay and will stay again.
Really nice venue with a £10 day pass. Just wish the steam room had better seating as the steam cam right up through the bench! Ow! But great experience loved the cold jacuzzi and watching folks trying to get in thinking it was hot haha! Lots of couples about as it is a romantic setting!
The food was great but you need to tell them what you want one by one in order to meet your needs. If they just serve international dish that everyone likes, that would be a lot more easier compared to chef coming to you asking you what you want.
We stayed last week and got a twin room plus evening dinner (4 courses) and all you could eat buffet breakfast for £108. Worked out as 54 each. Room had a fabulous view of the lake. Comfy clean rooms and the spa was lovely too. The shower in the room on 2nd floor didn't have much water pressure. The hotel management need to see to this. The evening dinner menu was over-fussy and too 'complex'. Ask the chef to make you something if the menu doesn't suit your taste
My boyfriend treated me to the night away for my birthday & this is one of the nicest hotels I've stayed in! It was easy check in on arrival and the front desk staff were friendly, welcoming and helpful. The rooms were a good size, comfortable bed and good bathroom - everything was clean. The spa was lovely! We took advantage of this and stayed in their for a good couple of hours! It's so relaxing!! We didn't eat in the hotel so I can't comment on the food as we went into the little town/village and went to one of the local restaurants and it was fab! Good food. Overall, this was a lovely experience and we are already planning our second visit here.
Very friendly and welcoming staff, a good all-round relaxing experience enjoyed with friends for a couple of nights.Wish we had stayed longer. Position of hotel first class as a gentle walk into Bowness is just a few minutes stroll for shopping, cafes or getting a boat across the lake.
Booked last minute and got a good deal. Not visited before but will definitely go again. Friendly welcome. We were early but room available and so we entered a well presented twin room with balcony and a bit of a lake view. Had a look around hotel and Spa. Spa looked amazing with its dark mood lighting .Something to look forward to. After a spot of lunch in town back to room and then a bit of spa time. The spa had limited amount of lockers so some visitors left without. Pool and jacuzzi x 2 were a little bit on the cold side. Made worse by the temperature outside x A very snowy end to the day and a lovely relax and drink in the many seating areas around the bar .. All staff very friendly. Breakfast excellent. Very good choice. A little gem ...loved it and want to go back and soon. Thank you x x
Just returned from a one night stay at the burnside hotel, which was absolutely fabulous. We arrived in the snow which made it very picturesque, and the hotel is very close to the centre of Bowness. The room we had (120) was billed as a standard double but it was massive with plenty of storage, a dressing area, lounge area and bug bathroom. The decor is lovely, Hotel very clean, and the breakfast was fab. We got a table with a great view across the lake, and had a beautifully cooked breakfast, staff couldn't do enough. Check in and out were swift and staff friendly.didnt get chance to try the other facilities but will definitely return to try these out next time. All in all a wonderful hotel in a great location, a perfect mini break xx
We have stayed regularly over the years and until recent times always thoroughly enjoyed our stays. Latterly though it was starting to get "a little tired" and in need of some TLC. Now under new ownership the Hotel is being thoroughly updated/renovated and whilst still a "work in progress" the improvements are so noticeable and welcome. The Spa in particular is fabulous ! The Restaurants are apparently next to be worked on and then the West wing extension. We look forward to our next visit in the hope that the further changes will be as equally obvious
I must have stayed in over 400 hotels in the work I was in and I have to say this easily makes my top 3!!! Great food, great rooms, great views, great staff, great location, great spa.... I just couldn't fault this place if I tried!!! ... highly recommended!
Spent Christmas 2014 here with some of our family - see my previous review. Returned for New Year celebrations with other members of our family and had a fabulous time. We had a room with a hot tub which we used in the pouring rain - perfect. Our stay from beginning to end was fabulous, cannot speak highly enough of every member of staff. Hoping to return for either Christmas or New year this year and have actually booked the same room for a break in August. Well done and thanks to all
Stayed with family at hotel for 1 night. Pool/Spa nice (very small). Treatment excellent, therapist very nice and friendly. Rooms very good- clean and comfortable. Disabled room for family member very good. Bathroom excellent. (For Wheelchair user). Evening meal very good indeed. Breakfast good selection (all buffet except special orders (kippers etc)). Short stroll down a hill to town (able bodied). All staff very friendly and a great short stay.
Our room was Fab, my son had his own single bedroom just off our room and was thrilled to bits. The breakfast was really good, great choice which caters for everyone. The staff were very friendly and helpful.
Visited the Burnside with my wife and stayed NYE/NYD and had a really enjoyable time in this lovely hotel. On arrival, we attended the Spa and had a sports massage which was truly excellent (a big thank you to Natasha). The spa facilities are very good which makes for a relaxing hour or two. The spa is also attached to Romleys bar and so we couldn't resist a drink or two on the way out. We booked a simple 'cosy room' which was very small but nicely decorated and the bed was comfy. We spent minimal time in the room so it was ideal for us but you will need a larger room if you are planning any time in there. Our room was also refurbished and this is being replicated throughout the hotel following new owners taking over last year. The staff were very helpful and friendly and are happy to provide guidance on local walks, best pubs etc. etc. We left our phone charger in the room on vacating and they offered to post it back for us. The hotel itself is in a great spot and just a few minutes walk to the centre of Bowness and the shores of Lake Windermere and there's plenty of walking routes nearby. The hotel is decent value for money, very clean and presentable with good staff and would recommend a stay here.
This hotel has special memories as we got married here back in 2012 and decided to have a short break over the Christmas period. It was nice to see it had been improved since our last visit especially the swimming pool as it was definitely needed and the bar is good positive too. We had a great time with our 2 daughters who especially liked the buffet breakfast. The staff are very friendly and nothing was too much for them. The only thing I would comment on is the lack of hangers in the family room we was in as we only had 4 for a family of 4. Other than that a great hotel that we will come back to time and time again for the special memories it has.
in General the hotel was very good but was disappointed when calling for room service and was advised to call back on 30 minutes as they were busy. The room was rather basic with a faulty tv remote control and also no tea or coffee facilities in the room for £250 per night bb you would expect a bit more. Michael
Really enjoyed our stay at the Burnside. Welcoming staff and environment and a fabulous spa complete with plastic champagne glasses to allow for extra fizz whilst in the jacuzzi. A totally relaxing couple of days away. I would strongly recommend this hotel.
We popped over for a Christmas break and the hotel looked great and very festive. Our room was perfect and reception staff were friendly and helpful as ever. The breakfast is usually a buffet but I'm assuming due to it been a weekday and low occupancy we had to order it instead. The quality of the food was fine but everything was at different temperatures which ranged from piping got for the beans and tomato to luke warm to the bacon and egg. The breakfast the following day was the buffet and couldn't be faulted. If I was staying midweek again I would find out if the breakfast was a buffet or to order. Having dealt with the restaurant manager on a previous stay I felt it pointless complaining as he has little in the way of customer service. All in all the Burnside is a great hotel with excellent facilities, its just the restaurant that needs a little work.
Went for a weekend recently Saturday till Monday, we had a lovely stay. Our room had a lake view, was very spacious and comfortable. The Saturday evening there was a Christmas party night which included a 5 course meal and disco. The food was delicious and a bargain for £29.95 each. Breakfast was very good, buffet style help yourself to as much as you want. The spa area was very relaxing, we had a swim, jacuzzi and steam. The hotel is walking distance from the town, however it is up a steep hill which wasn't a problem for us but maybe for some people. We really enjoyed our stay here and will stay here again.
stay over a weekend, very friendly staff all around, very clean room and spa, evening meals nicely presented, breakfast buffet fully catered for every one, overall a nice place to stay, will be back when the gym room is completed
Lovely friendly greeting from reception staff, even took the time to show us around. Our room was wonderful, modern, new furnishings very clean and comfortable. Recommend a visit to the spa and pool it was amazing We stayed DBB and the food and service were exceptional. Great value for money. We booked through their own website as it was better value than booking.com. Location was perfect very close to everything Bowness on Windermere has to offer. We will be back. Highly recommend!
The Burnside has always been one of my favourite hotels where we have stayed on several occasions over the years. However, I will never revisit again. I booked a family room for myself, husband and 12 year old daughter in May 2016 but, due to unforeseen circumstances, rang up today (16-12-15) to change the date. I was greeted by a friendly young lady who told me that this could be done, however, the reservation was only showing up for 2 adults even though my confirmation showed 2 x adults and 1 x child on a dinner bed and breakfast rate. I was told it was a fault on their system that had happened before and that she would have to advise her manager of this. She eventually came back to me and said that her Manager had agreed to upgrade our room to a family room at no charge but I would have to pay extra for my daughters breakfast and dinner - I was then given the additional charges I would have to pay. I advised that I had made the booking in good faith and wasn't prepared to pay any more money bearing in my mind I had a confirmation email confirming 2 x adults and 1 x child. I then asked for a refund and was told that I couldn't have one as my booking had been booked on a special deal with no cancellation facility. At this point, I was very disappointed and annoyed - so after yet another another word with her manager (who insidently I offered to speak to - but didn't want to speak to me and was very happy to let a young girl deal with an issue they knew had happened before), I was told that they would process my cancellation.
Upon arriving at the hotel (about midnight) the check-in desk was closed. Granted they had a sign saying dial 0 or call the mobile number on the sign; however, there was no internal phone and the mobile number was unreachable. After wondering round for 15 minutes, I eventually found someone but the guy didn't leave my room account 'open' for charging food/drink which was an inconvenience. Other than that, it was a great hotel. Nice location and my room was overlooking Lake Windermere. I would stay again but I hope the nighttime service is better organised next time; although, I must say the daytime staff were friendly and accommodating!
Super place. Staff friendly and helpful. Definitely return. Can not fault anything. Top quality room. Just a joy. Don't consider anywhere else. My wife enjoyed it immensely. Great chain. Maybe the room was slightly cold at some points but I guess that's because it's winter. Still enjoyed or comfy bed. I hope you all enjoy your stays at this best Western. I love the lakes
Fabulous staff, child friendly, fabulous food and good drink selection. Loved the Spa and cinema room, staff in the pool area were fantastic, especially Andy, thanks!! The Pool area and cinema kept our playful children entertained whilst we were trying to sort our flood damaged cars and insurance and transport home. Staff were fantastic, we were very well looked after. Lovely family room, spotless! Highly recommend. Will be visiting this hotel when we are back in Windermere.
We have just returned from a great weekend away at The Burnside, despite being in the middle of 'Storm Desmond'. We originally planned to get out and about and visit some Christmas markets but the major flooding across the region saw us stay very local and make good use of the fantastic spa facilities. Our room was large, spacious and very comfortable - I can't remember the last time we've had such a quiet hotel room! On the second night due to the awful weather we went across to Romneys, the bar attached to the Spa and had some lovely tapas for tea, rather than brave the elements on the short walk into town. The staff over the stay were fantastic despite being short handed due to employees unable to get to work. They didn't stop all weekend and were constantly cheerful and helpful, advising what roads were open when we left to help us get home safely. We'll definitely be back here again at some point soon.
I spent last weekend at the Burnside Hotel and paid more than usually do as a treat. I was expected some luxury having paid over £200 for bed & breakfast and left feeling very dissapointed. When I arrived on the Friday lunchtime my first shock was that their was builders on site carrying out renovations and they where working on the room two rooms away from mine. Oh what Joy!!!!! I was never informed about this at the time of booking or in any subsequent emails to the hotel prior to my arrival. As the builders where not leaving until around 3 pm, I dropped off my luggage and headed for the bar for a drink and some lunch. The staff where busy putting up Christmas decorations which again was inconvenient at Friday lunchtime and surely should have been done early morning before guests where up and about. The bar only had one real ale which was OK and I ordered soup of the day and a sandwich. The soup was cold and the sandwich (ham and cheese on a brown bloomer) was poor. The bread wasn't very fresh and just a small amount of grated cheese. At £16 including the drink I expected far more quality.The bar are has the atmosphere of a doctor's waiting room and is very old fashioned. My room was OK but nothing special. It had the world's smallest balcony which looked out onto a car park and the leisure centre, so no view. Pointless really, but it served my purpose for having a cigarette. Also the patio doors had seen better days and where difficult to close. The bathroom was nice, but small and it had the noisiest extractor fan that came on automatically with the light. In fact I could hear next door's fan every time someone went to the bathroom. The doors slammed shut so this was a constant source of disturbance often late at night or early morning. The cleaners where also noisy in the mornings talking to one another. The breakfast where pretty good on the whole. I had to wait forever to be allocated my table as there where no staff at the entrance to the restaurant. Tea and toast was served at the table and everything else was self service buffet style. I left my table for a minute to get som more eggs and on return the waiter had cleared my table and had to bring evrything back....and no he wasn't called Manuel. After my poor lunch experience I decided not to eat at the hotel in the evening. I did, however pop into the Snug bar on the Sunday lunchtime before I left. This bizarrely is also the entrance to the pool area. Although it's called the Snug I found it also lacked the atmosphere and cosyness of a pub and it was cold. I ordered a pint and a pizza. The pizza was very ordinary and was probably cooked from frozen. Again at £10.99 it did not represent value for money or quality in any way. The pub also had no Sky Sports which was the case throughout the hotel. I had called reception on the Saturday and requested a late checkout which was arranged for 12 rather than the usual 11 am. As I was packing the phone rang at 11.30 and it was a very surly women asking why I hadn't checked out yet. They had no record of the late checkout request. To add insult to injury after taking my holdall and some bags to my car, on returning to the room for my other case my key card had been de-activated and I couldn't open the door. After trailing to reception I was given another key card without apology by the miserable girl on reception. In fact none of the staff in the hotel seemed happy in their work. I did enjoy my weekend in Bowness despite the hotel, but will never return to this hotel, which was way overpriced for the total lack of quality that they delivered.
Location of this hotel is fantastic to visit Windermere and the local towns. Stayed here for 2 nights with family. Reception staff give you a warm welcome, efficient check in and all the information you need for your stay. The hotel is modern, warm and relaxing. Rooms are decent size, very clean and comfortable. Very large TV was a bonus. Our room also had a balcony over looking a nice view. The only thing I would mention is that the shower isn't very powerful. Housekeeping are also very friendly and do a fantastic job on the rooms. We had an evening meal in the Bistro which was great. Plenty of space to relax in the lounges and chill out with a drink. The spa is fantastic, with 2 hot tubs, large pool, sauna, mood lighting and more. Please pass my thanks to all the team as we really enjoyed our stay and will defiantly return again. And also to mention the price per night was excellent at £62.
While staying nearby we popped in here for a drink simply because it was chucking it down and we didn't fancy getting soaked walking into town. The first thing to note is that the hotel has two bars. The first, which is just past reception, is a typical hotel bar with all the style and ambience of drinking in a corridor. It is clearly designed to cater for pre-dinner drinks as well as serving residents who are using the lounges. The bar itself only has two tables and it's not really a place for a cosy session. The other bar, Romney's, is situated in the spa complex and is clearly designed to be more like a pub. As hotel bars go it's not too bad, but again the main problem is a lack of atmosphere. I actually have a theory that the only hotel bars that have any ambience are ones that are used by local residents as their local pub. There were clearly no locals in when we visited and the atmosphere was sadly lacking. They also do bar food here so we took the opportunity of having a takeaway pizza, which was decidedly ordinary, with a "bready" base that is probably bought ready made, and a topping that seemed to owe more to Cheddar than Mozzarella. We would possibly use this place again - but only if it was chucking it down and we couldn't be bothered finding a proper pub.
We stayed here for a weekend break, on arrival it looks great, nice modern reception and friendly staff. Clearly refurbed front of house to a high standard. The spa area is great and my wife had a couple of treatments that she said were really good, but the management a timing etc was chaotic, times wrong, not enough staff etc. Our room was large and comfortable but it felt a bit old fashioned with the furniture that was in there, so although comfortable it meet the expectations set up by reception. The restaurant was a real let down, with seriously odd food combinations that the chef didn't seem capable of delivering and the vegetarian options my wife chose were extremely poor. Breakfast service was a buffet which they seemed to struggle to keep filled and the service was rather abrupt, my tea bags were literally thrown onto the table. Could be a lot better with some effort
The main areas of the hotel are lovely. They have clearly been refurbished to a high standard. I don't think the refurbishment works had quite reached our room. The floor was filthy and the bathroom very outdated. The toilet moved every time we sat on it and shook the hotel each time it was flushed. There is clearly a "family" wing where they put you if you bring children and we were in it. Throughout the night I could hear children crying or people moving about above me as the walls are so thin. The hotel is in a perfect location for visiting Bowness.
Hotel room was absolutely immaculate. Brand new bathroom, Meal was amazing - felt like Michelin star. Steak incredible. It appeared that the restaurant attracted people from all around and not just hotel guests - in a good way.
This hotel has been thoroughly refurbished and now has a Spa and Pool which is very relaxing with calm blue lighting, 2 x Jacuzzi - Steam room & Sauna . There is also a bar / bistro attached to the pool area. The bedrooms are excellent and the staff are very welcoming , professional and knowledgeable. This is a great location for exploring the lakes and easy to walk into Bowness to take a boat ride or go shopping, parking on site is also good. Choice of restaurants in the hotel and the food is good.
This hotel is within walking distance of Bowness, though a bit steep on the way back for pushchairs/wheelchairs. It has great facilities with swimming pool, jaquzzi, spa and bar and snooker room and badminton\\squash courts in a seperate building with large screen TV's as well so means the noise is not in the main building. Lovely hotel with great views over Windermere lake from some rooms. Lovely bar and sitting rooms and restaurant with views too. Can be busy in school holidays due to the great facilities. Food in restaurant was average last time we went, but that was a while ago. We would go back and have been here a few times. Rooms clean and god size, some with lake views. I do highly recommend this hotel.
Our allocated room was nice but we upgraded at an extra charge for a very nice room with a view of the lake. Nice to stay in a hotel where you are on the outskirts, so quite but within easy walking distance of the town for restaurants. We would stay again.
There is no question, the location is excellent and the entrance/lobby area looked new and updated! Unfortunately that is where the praise ends. I stayed in this hotel when it was at its best and was sincerely dissapointed at its current condition. The carpet in our first floor room was not very clean, in fact just a simple scrubbing brush would have removed some of the spots from the carpet. I maybe wrong, but I would guess the room had not been redecorated since the early 70's. There were holes in the wall where either a picture or the tv had once hung. The bed was hard and extremely uncomfortable. Upon arrival I asked about afternoon tea and was initially told that I should have ordered it 24 hours before. I explained that was not mentioned in my conversation with the hotel at the time of booking, nor is it noted on the website. The staff was,however accommodating and tea was provided. I guess I was mistaken in assuming Best Western would maintain a certain standard in the UK.
Lovely hotel, near to the lake and town, the reception staff were very helpful along with a wonderful tasty breakfast with lots of choice, had a measl in the resturant wich was very good, but bit disappointed that we were sat in rather a large lounge on our own and not in the annex where everyone else was, maybe you have to request this!! We had a large bedroom room with a very large bathroom with a big corner bath and large shower cubicle & a great shower. Overall we had a wonderful few days in a lovely friendly hotel.
Nice hotel - has a small cinema which does 1 child showing and I adult -( they could do with doing different films on consecutive nights though) Breakfast excellent. Can eat onsite at Romneys bar - would do more business there if there were more tables(maybe extend upstairs?) as there are only 8-9 tables, but there is some refurb work going on as well. Would def stay here again. Only a short walk into town as well which was convenient.
From every aspect, this hotel surpassed our expectations. The hotel catered for dogs so our lab came with us. He's a big boy but that did not concern the staff, they were all dog lovers and he immediately warmed to them when they produced dog treats for him! The customer service from the reception staff to the maids was exemplary. The reception staff went that extra mile when we asked for advice where to walk, maps and plenty of advice really was appreciated. My son who was 10 weeks got his first swim at the spa. Truly it was a sensory delight for him with all the colours, water features, he loved it. My husband loved the lounge pool and the steam room. The price for the hotel represented great value and we will be booking agin with the hotel soon. It gave a great introduction to the Lake District as this was our first trip there. Truly wonderful experience. Also food at romneys.......awesome xx
A lovely experience at the Burnside hotel from start to finish. Spent 4 days here in October and would certainly return. We had a family room with balcony. Rooms & en-suite of a good size and was perfect for us...only slight gripe - could do with a blind up at the bathroom window! The breakfast was spot-on and plenty of items to choose from and replenished often. It was very busy, so think that is a good indication of it's popularity. The staff we spoke to were very relaxed & friendly and there was plenty of staff around, so no scrimping on staff to safe wages. The cherry on the cake though is the great spa area. A few things were out, like the gym/sauna/extra jacuzzi which makes a 4* rather than a 5* because I doubt it was cheaper for these reasons BUT that said you won't be disappointed I'm sure if you stay here!
Stayed at this hotel recently and enjoyed a very special family break. Staff were most welcoming in reception and booking in was extremely efficient. Refurbished rooms are beautiful with all the facilities needed free Wi-fi which although sometimes difficult was usually available. No problems with parking despite the hotel being full. The modern pool was wonderful for all the family. Food was generally very good though struggled a little with our vegetarian diet particularly on the first day despite giving them plenty of notice. Having said that the staff again were pleasant and friendly and tried to cater for our needs. Overall a thoroughly enjoyable experience in a beautiful hotel in a perfect location.
This was the second time we stayed here 1st was a few years ago on a groupon voucher for 1 night called the hotel to enquire about staying another and they gave us another night for same price without the presseco lol. totally overwhelmed by the hotel and use of spa next door a real nice weekend that was and so close to xmas had massive tree next to stairs so on our next visit as a surprise for my partner i booked in for 2 nights valentine weekend and splashed out on the penthouse got a good deal at the time i thought the views are out of this world well of the lake, room was looking tired but was assured that the hotel was on a refirb what has prompted me on this review noticing the people are still experiencing builders i know it was february we came and do hope the room we had has been updated ask i had a list of faults to send them a letter never got round to it, a couple pointers were really bad smell from shower drain and hydro bath had to be switch on and off room out side the bathroom as controls did not work on the bath, tv's were not tuned in and had real trouble sort them out. the room itself was split level and if refirbed to good standard is the best room in the hotel own balcony at the top of hotel and again view to die for
Stayed here end of October, room size very big and staff helpful. Spa area and external pub/bar is a nice touch and there is extensive car parking. Really good location. Slightly put out by having to pay £3.50 for a scrambled egg and smoked salmon muffin -I can't eat fried food and this was considerably smaller than the full English which was included. Would recommend they stop charging for this sort of thing as is a bit off putting as a guest. However all in all very nice and would visit again.
We stayed at the burnside hotel for my girlfriends birthday, lovely surroundings, Windermere holds timeless features, the hotel it's self, nice welcoming, great building with traditional antique style big sofas, premium touch, the room itself was nice however expected more for the price, scuffs on the wall, quite basic, not one of the renovated rooms as per requested ? Wi-fi poor also, the food was nice but nothing to write home about, quite limited options on the menu, nice bar area, friendly attentive staff all round, could probably pay a little extra for something to match the price tag, overall a nice experience however.
We visited the hotel and spa this week expecting from the pictures a really swanky hotel and we have to say the entrance and communal areas are new and nice however there are issues. We had tried to book spa treatments before we arrived but there were no appointments available? If there is such demand perhaps provide more treatment times? Firstly the wifi didn't work despite several assurances it was fixed and when the manager came to our room he simply said it was broke and he couldn't fix it and went without apology. Looking at other reviews and talking to other guests the wifi never works and if your advertising wifi surely it should be available? The room- well we can't say it was luxurious and certainly didn't live up to the pictures we saw on the website. Inside the walls and gloss paintwork were yellow and the furniture basic , the mattress on the bed was collapsed on one side and needed replacing and we didn't even have the throw over the bottom of the bed just a white duvet and the room itself was small. We noticed the bath panel had clearly been taken off at some point but it wasn't until we had a shower and the bath filled up we noticed that the plug hole was closed and the switch to open it didn't work so during our stay the bath simply got fuller of cold water we couldn't allow to drain away? Looks like this had been an issue before. The menu on the £150 dinner bed and breakfast was limited and to have any of the nicer dishes there was a supplement to pay. On a fillet steak the supplement was £11.95 and when it came there was no vegetables at all and when we asked why not we were told it didn't come with any? The staff were friendly and the hotel is warm with good parking. We didn't get to go in the pool or jacuzzi but that area looks new in a separate building across the car park and on a par with the new reception area and bar. The room we stayed in was on a parr with travel lodge accommodation but the rest of the hotel is quite nice but not worth the price tag we paid but in a great location and could very easily be so much better.
Lovely hotel in a great position. Wonderfull breakfast with plenty of choice. Check in at reception pleasant experience friendly staff. Room clean not massive but everything of a good standard. Spa area very nice but pool and jacuzzi too cold it was also very busy but we new it would be as school holidays so couldn't be helped. Bar man Finn really helpfull friendly which couldn't be said for other barmen think his mane chris? Not sure as he had no name badge found him very abrupt and unhelpful . Overall a lovely break at a lovely hotel in a great setting.
We stayed monday to thursday rooms lovely staff wonderful pool and sauna heaven food was wonderful facial heaven didnt want to go home. from arriving until leaving we had a lovely time cant wait to come back the sooner the better
Good room Staff as good as ever - bathroom feeble shower and smelled of damp. Food ok in new pub area, pool cold as were pool showers. Pool too busy due to other non hotel guests. Restaurant menu same for past 2 years needs a facelift. Adrian and Jordan as professional and welcoming as always. Kids loved the cinema. Great idea for more rooms but what about car parking, it was full all the time as it is. Might have been good for on site builders to ask us to move our car before they started throwing rubble and debris around, our carless covered in cement dust which wasn't happy about having just had it cleaned and then another fee to clean it on arriving home.
Myself, my fiancé and our two year old daughter stayed for two nights in a family room. On arrival in Bowness we took a wrong turn up a lane and found ourselves having to turn the car round as we missed the entrance to the hotel but in doing so we were basically threatened by the man who owns Lingwood Apartments at the top of this lane which left me quite shaken so be warned in case this happens to you! Not a pleasant man at all. Once at the hotel I did mention this situation to the reception staff and they assured us that we would not experience anything like that here and they were right as everyone was lovely! After a quick check in we were allocated the same room we had last time back in April. The room was nice but I was hoping it may have been refurbished like the rest of the hotel - it wasn't as it was exactly the same! The new addition of the spa really made our stay better than last time, it's a real plus point and my two year old loved it! The bar was also really nice and cosy and although we didn't watch a film we did have a peek in the small cinema upstairs which again looked fab! We dined in the bar area on our second night and found the prices reasonable and the service from the young man outstanding. He was the same man on reception last time we stayed and his manner was great and really put us at ease as dining with a two year old can be a challenge! Breakfast was nice and plentiful. There is building work going on but it did not bother us at all. Thanks for a lovely stay!
We arrived for few days at this hotel spa. Reception staff nice with sense of humour. Room was ok. Nothing too special but we didn't pay for luxury. We wasn't too fussed as long as the bed was comfy and everything worked which it did. We wasn't planning on staying in our room much as we like to get out and about but I know the room does matter to some. We dined in the restaurant first evening and the waitress we had was lovely and again waiter had sense of humour. Food was lovely also. Breakfast we paid for separately as had booked room only. First morning was quite nice and the same lovely waitress but 2nd night breakfast wasn't as nice but it did seem busier with people. We didn't eat much so felt £12pp was quite expensive for a breakfast we didn't really enjoy. The following day we ate out instead. Angel inn was nice for breakfast if anyone wants to eat breakfast out and worked out £13 for both of us. As we crammed so much in so little time it was the last day we checked out the spa. The guy in the pub was the only staff we crossed who was impolite and quite rude with us. As many we was unsure where we was going for the spa. We went in and looked round and saw the sign so headed over to the door. He asked what we was doing? So we said and he didn't tell us nicely we have to sign in (like we was meant to know) he was rude about it. He asked if we had our room card so we showed him card and said room number and he told us off and said bring the slip next time. (Again we didn't know) then he gave us our towels. We was quite put out by him and glad it was our last day as wouldn't have wanted to use it again. Anyway the spa is lovely. Very relaxing setting. Done out very nice. Other than the guy in the pub/spa. An enjoyable stay at burnside.
We stayed here for 2 nights (Thurs & Fri) we were looking forward to a relaxing couple of days away. Instead every time we walked out of our room we were met by builders in the corridor. On Friday morning we were woken by drilling and banging just before 8am, evidently they were fitting a new bathroom in the room above us. The lift outside our room was used as a service lift by the builder also. Just after 9am they set the fire alarm off which was silenced after a few seconds. On a lunch and after working hours the builders sat outside the spa/bar area which we found quite intimidating and put us off going to look in. Aside from all this the hotel was nice and the reception area and ground floor was furnished and finished nicely. The communal areas upstairs were a little shabby. The spa was really nice and relaxing and the hotel is a 5 minute walk from the boat landings area. Overall it has potential but a very disappointing experience for us.
Needing a family room late in the day - I popped in expecting at least one or two reluctant gestures but no...reception was friendly , helpful and genuinely seemed happy to help. (This in contrast to the 'Old England' at the lakeside earlier in the day whose reception manner was aloof and unappealing). The Spa is lovely! Parking was easy. The room had an attic mezzanine which was brilliant for our teenage son. The only downside is that I would guess that someone has been through the hotel on an economy drive eg toilet paper , napkins , breakfast goods all basic and not 4 star quality. Provide decent coffee , decent OJ , quality sausages and I will happily sing your praises.
We thought it was a great location, rooms are big and the breakfast was lovely. Walking distance to good restaurants, the lake and shops. We found the staff to be nice and friendly. Food good and room a large size which was nicely decorated.
we were 2 couples on a short break and both of us would recommend this hotel , we had a very enjoyable stay all our needs were met ,good food, friendly service excellent pool etc pleasant surroundings and comfortable rooms the only slight niggle was the lack of shelf space in the bathroom and lighting in the bedroom which made it difficult to read and the breakfast room was too dark but thats just my opinion and the only criticism, I would happily return as the hotel fulfilled and exceeded our expectations
It's a fair few years since I spent a weekend in the Lakes and the decision to choose the Burnside at Bowness as a base was taken by family members who planned a double birthday celebration. It proved to be a fairly good choice. The hotel is currently undergoing some renovation and we were fortunate in that we were allocated a room looking towards the lake that had been updated to a pretty high standard. Other members of the party were not, I'm advised, as lucky.The Burnside is certainly well-placed for those who want to enjoy the delights of Windermere though for those with health problems and on foot, the Burnside might prove a bit of a challenge in that the access driveway is rather steep. The staff are most helpful, the public rooms ideal for relaxing, there's plenty of parking and the food was much better than we have experienced recently at other establishments. There was just one hiccup during our stay. Despite careful planning to ensure that everything went smoothly on the night of our 12-strong party, the restaurant team managed to set a table for eleven. We had to wait in the restaurant until the matter was rectified - which was a bit of an embarrassment since party organisers went to great lengths to ensure a problem-free evening.
I stayed here recently with my partner and our boy to celebrate my 30th and my boy's 6th birthday, along with friends and family. All together there were 9 of us staying and another 3 joined us for meals in the hotel. Sadly, I have to leave a mixed review of the Burnside. First, the good points: I cannot fault the hotel itself, our room was one of the ones which have been renovated and it was beautifully done. The décor of communal areas of the hotel is smart, modern and, in my opinion – very well executed. There's plenty of space to relax and the sofas and other seating are clean, comfy and welcoming. The pool and Spa were clean, tidy, and very well designed and built. The water was hot and clean and the staff were friendly enough. The staff in the hotel were friendly too and helped us when we needed them. There was also a super cute hotel dog which wandered round (the hotel is dog friendly I believe) and we loved that, especially at breakfast time when it wandered down to the entrance of the restaurant to seemingly check on all the diners – but never came near the food or diners. (superbly trained perhaps!?) Sadly, here come the bad points: For a four star hotel the standard of service was not good enough. The staff were unable to get our son's order right on both nights despite us writing down our pre-order at breakfast on the morning, leading to an upset birthday boy. When we complained they quickly removed the food and returned it amended to suit our request. The example that stands out is scraping the cheese off a cheeseburger instead of replacing it with a plain burger as ordered / requested. On the second night, despite having pre-ordered food and confirming the logistics with the staff on several occasions, the booked table was one cover short when our guests arrived. Perhaps linked to this – one of the starters also didn't arrive and had to be chased. The bedside lamp in our little boy's room had a plug which wasn't standard size and didn't fit into the wall socket. Meaning he was left without a night light - not the end of the world, but still, why leave the lamp in the room (unplugged!) if it isn't fit for purpose?! (Pics attached) We're not the type of people to have a tantrum about these things, instead we mentioned them at checkout and were given a curt “sorry”, but nothing more, and certainly nothing sincere. Perhaps most worryingly though is that the hotel has subsequently charged at least one of the party an additional £85 for drinks after we had paid the bill and checked out the hotel. There seemed to be confusion over the cost of drinks from the bar during our stay, possibly due to the fact that we weren't served by the same person twice. We had charged drinks to our room and so each morning I made a point of talking to reception and paid the tab for the drinks the night before. I would suggest that if you have stayed here recently – you check your bank statements!
Being the organiser of our yearly family get-together, I can say my whole experience in dealing with this hotel was excellent. From my initial contact with Chonie on Reception to the evening meal for 13 of us on the Saturday night the circumstances could not have been bettered. The hotel is a 5 minute walk down to Bowness - the rooms were absolutely fine, choices at breakfast for hot and cold food excellent and all the staff were so friendly and couldn't have been more helpful - and the hotel was at full capacity the 2 nights we were there so they were kept very busy. . I personally didn't use the pool but others did and had no complaints. Having phoned 12 hotels in the Lake District to get information for our stay I am so glad we stayed at the Burnside. Definitely good value for money. I would have no hesitation in recommending this hotel and hopefully may return myself one day.
Went up here with my husband daughter and partner and granddaughter and grandson. Had a lovely relaxing weekend; did the usual trip on the Lake, visited Peter a Rabbit shop and the Beautrix Potter museum and thoroughly enjoyed it. The hotel was set in lovely surroundings. The spa pool was fantastic and the children loved it. Would definitely recommend it .
We stayed for 2 nights and upgraded to a junior suite with private hot tub. The room was very well appointed having been recently refurbished. It was a comfortable room and the hot tub was a lovely treat with great views over to Lake Windermere. The staff in the hotel were welcoming and friendly, offering assistance with restaurant bookings. We didnt eat in the hotel but the buffet cooked breakfast was tasty and fresh. The hotel spa was also refurbished and was modern, clean and a great place to relax. The hotel was a short walk into Bowness where there are plenty of quaint little shops, and an abundance of cafes and restaurants. Beautiful place to visit, will definitely be returning.
This is a fantastic gem of a hotel. It is situated less than 5 minutes walk from the centre of Bowness. Currently undergoing a full refurb (although you would not know as it is being done discretely) the reception and pool area have been completed first along with a few rooms. The pool is amazing for adults and kids alike with Jacuzzi bubbles in the centre of the pool. My 11 year old loved it. The sauna and steam rooms are all brand new. Romneys bar is great (part of the pool area) and the service is very good although they could do with a few more larger options on tap - same as the hotel would be good. Certainly recommend it over the B&Bs in the area as the facilities are great.
We booked three rooms for our visit for a family gathering. The rooms were lovely, quiet and comfortable, and the staff very helpful. The breakfast was delicious Within a short walk was Lake Windermere. We took a launch to Ambleside which was a great way to travel, as the weather was beautiful. From the pier at Ambleside, we took an eco-friendly bus into the centre, which is about one mile away. In all, it was a very successful visit, taking in beautiful scenery, with very good accommodation.
Just booked our stay the evening before arrival. Reception very helpful when I rang to enquire. Hotel really lovely, room good even though it was the last one. A couple easy chairs in the room would have been better. Ate in twice which was excellent, breakfasts delicious. Staff all very helpful and attentive. Spa, pool fantastic! Will stay again, thanks!
A great location opposite Lake Windermere and a short stroll into Bowness make this such a convenient and appealling hotel. Very comfortable and clean rooms, friendly staff and excellent food on offer throughout made our stay very enjoyable. This hotel has undergone a a significant upgrade since our last stay and is much improved. We had 2 rooms - one at the front which had a great view of the Lake and one at the back which overlooked the woodland. The room at the back was quieter, but both rooms had great bathrooms, obviously newly fitted. We would definitley stay again.
Stayed for a couple of nights on our way further south, found this hotel via google earth whilst researching the area, What find! Check in very quick, room good (Family room) everything you'd expect. Staff all very friendly and polite. ate a couple of times in the bar at the spa which was very good, spa looked great although didn't use. Pool table and cinema above the spa (Great idea). Great couple of nights and couldn't ask for more
Have just spent 4 nights at the Burnside Hotel. We have stayed here before but it has now been taken over by Best Western. The hotel is going through refurbishments and they are making a wonderful job of it. The decor throughout is first class. Very good breakfast. Location of hotel excellent - just a short walk to the town and ferry port. Staff friendly and helpful. On a personal level, although the pool area has been refurbished to a very high standard it seemed more like a fun pool than a swimming pool, but the families staying were obviously enjoying this. We would definitely return.
Hotel is in a good position near to the lake and a five minute stroll to the village. All members of staff were efficient and friendly and there was a good choice of hot and cold food on the breakfasrpt buffet. The highlight however was our evening meal which was just superb--- beautifully cooked and presented --- absolutely delicious. Just sorry we could only stay for the one night.
The hotel has a great location, great room and great looking spa but the pool and jacuzzi were cold and we kept getting woken up in the morning by the very noisy staff. At one point I thought someone was banging on our door but when I got up there was no one there. The hotel looks great but for the amount we paid, and from the noise and bad nights sleep I would not stay again.
A two night weekend stay that was just brilliant. We had a fantastic room, with a separate space for our eight year old. We booked DBB for the first time and thoroughly enjoyed the three course dinner in the restaurant, although I think our daughter would prefer the more casual bar area for eating, or even the new pub. The pub was cute and served great coffee as well as beer! The newly refurbed pool area is brilliant and it was very good to see the staff telling the children who were jumping off the spa area to pack it in. We have booked again for Christmas time and can't wait to go back.
Stayed at Burnside Hotel in Windemere UK while on a Great Britain by Rail tour. The hotel and setting were everything we could have wanted. Close proximity to the downtown area, the lake etc. chose to dine in that night at the pub on the property. Meal was OK. What I feel must be mentioned is that during the night, in the dark, I made a trip to the bathroom. I lurched into the bathroom and hit the toilet seat with my backside quite hard. The toilet seat lid cracked in two with a loud noise. The next day As we were Checking out, I informed the front desk of what had happened. I was told there would probably be a charge to replace the LID. Startled, my wife and I ate breakfast and I then returned to the desk to verify what I had heard. I mentioned that anyone reading Tripadvisor would be surprised.,the woman told me words to,the effect that she wasn't worried about what,I,wrote on TripAdvisor. I was told,that if Imhad broken the lid at home,it would have to be replaced at my expense. Realizing no impact had been made as well,as no inquiring as to how I was after this mishap, we left. I dutifully reported this Conversation to our travel agent who was surprised at the Hotel's position. NB: this was a good hotel, I just feel the manager's response was totally inappropriate. I realize she will,probably respond to this comment and wouldn't blame her,I guess. I just want to say that after decades of traveling the globe I have never received a comment from any staff as cold as this was. This wasn't a touring rock group, just a 67 year old guy with a,walking stick
The Spa building is very quirky and stands out straight away as being cozy yet modern. The spa itself is beautiful with lovely lighting and a very high standard finish. The bar staff in the spa could be a little more enthusiastic with their service, however the girls on reception we couldn't fault. They were very friendly and even welcomed our little dog with a treat and enthusiasm! Our room was clean and we had a beautiful balcony with a view. We will definitely be returning
Nice little hotel, offering a good bed and breakfast. Nice easy check in, decent amount of parking spaces. Rooms are a little on the small side and slightly dated. Breakfast really good and decent on site bar too. About 5 mins walk to main area of bowness.
I stayed at this hotel with a small group of American visitors, I was their Tour Guide. We had a very warm welcome at reception and the easy access doorway was wonderful for those with mobility issues and those with heavy suitcases. The rooms are very comfortable. Dinner was delicious served by a cheer team of staff. Breakfast was buffet style but also really delicious. The dining rooms are bright with lovely views over the grounds and the bar and lounge areas are really comfortable furnished with big chunky sofas and chairs. If the weather is fine, a lovely sheltered patio area provides great views down to the lake. There is a pool/spa area and small cinema,which we did not have time to enjoy. Although not necessary on this trip, the hotel is Dog Friendly too. An excellent base to explore the Lake District, with great staff, comfortable rooms and delicious food. Enjoy!
Great all round Hotel, comfortable, friendly staff, fabulous location, enjoyed the lovely Spa, the spa treatments were fantastic including excellent professional beauty skin care advice. Location few minutes walk from Bowness centre, would recommend to stay here, enjoyed our weekend break, Will return!
Stayed here for 2 nights recently. Fantastic leisure facilities and a cosy bar adjacent that served some good food. Not exactly tapas as stated but tasty. The hotel itself is well appointed with a modern reception but a more traditional bar/restaurant area, but the very recently refurbished spa made this hotel stand out. We had a lake view and these rooms appeared to be larger than other, similar priced hotels we had stayed in. If you want to venture a little further afield then Bowness is a 5 minute walk away with a wider selection of restaurants.
the room we had was superb but the meal we had on the evening was very dissapointing mainly the service, arrived on time but was told to sit in the bar area for 20 mins, then given a menu and asked to order, all before getting to our table, when we were seated we walked right past the open dining area and shoved into a dingy corner all on our own. We paid for a cheeseboard supplement when we received 3 pieces of cheese and a plate of grapes? for a special occasion we felt very dissapointed, The staff on the evening restaurant were also on in the morning felt they were rude and obnoxious to say the least. £25 for a bottle of wine which would be approx £4 in sainsburys, Shame because the pool area and staff on reception were excellent
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