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Bournemouth Carlton Hotel, BW Signature Collection, Bournemouth

East Overcliff, BH1 3DN, Bournemouth, Great Britain - See on a map
Bournemouth Carlton Hotel, BW Signature Collection - Hotel and Pool Area The Bournemouth Carlton Hotel, BW Signature Collection is ideally located in the center of Bournemouth. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Perched on Bournemouth's famous East Cliff, Bournemouth Carlton Hotel, BW Signature Collection offers dramatic views across the bay. Built in the Victorian era, the hotel has a rich history and has attracted some illustrious guests over the years, including Harold Macmillan, Bobby Moore and General Eisenhower, who debated D-Day landing plans with Field Marshal Montgomery over lunch at the hotel during World War Two. Meander down the path from the clifftop and you'll be basking on the golden sands in no time, while a 15-minute walk along the seafront takes you to the Oceanarium and Bournemouth Pier. Heading out of town, wander among the flowerbeds at Boscombe Chine Gardens or dig for fossils along the Jurassic Coast. Our business guests are within walking distance of Bournemouth International Centre for conferences and exhibitions, and we deliver fantastic lunch and afternoon tea stops for tour groups. When you're not out and about, there's plenty to keep you occupied in the hotel itself. Our outdoor pool is surrounded by sun loungers and palm trees, giving it a distinctly tropical feel, and you can enjoy a sizzling summer feast from our pizza ovens and barbecues. Indoors, there's a gym, heated swimming pool and sauna. Many of our 83 guest rooms have views across the bay, and some also feature a private balcony for gazing out to sea. We have spacious family rooms and luxury suites for those who really want to push the boat out. Alternatively, you can make yourself at home in one of self-catering apartments with private patios.

BW Signature Collection

Bournemouth Carlton Hotel

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Hotel advantages

  • Catering Services
    Catering Services
  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
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Guest reviews

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Certificate of Excellence 2020
based on 1808 guest reviews
NOTE ISSUED
Excellent
652
Very Good
555
Average
304
Poor
165
Terrible
133
REFER TO NOTICE
Business Business
135
Couples Couples
826
Family Family
424
Friends getaway Friends getaway
196
Solo travel Solo travel
46
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great for the sunshine"

4
User 29/03/2020

When the sun is beaming it's like being in spain with the beach on your doorstep and outdoor pool. We had a wonderful stay pretending we were on a proper sun holiday. The rooms were nice and clean but some parts of the hotel a little too traditional for my personal taste

"Afternoon Tea"

4
Nichola_Wood, Dorset 19/03/2020

Found ourselves a sunny spot in the bar to enjoy our afternoon tea. We enjoyed a variety of sandwiches, some warm scones and a selection of amazing cakes; so plentiful we asked for a ‘doggy bag'. Staff were friendly, polite and helpful. The hotel is in an envious location with views across the bay. Plentiful parking behind the hotel although there is a cost to park.

"Very pleasant in every respect"

4
User 18/03/2020

Staff were helpful and friendly. Atmosphere was relaxed. Our room had seen better days but it was a good size and the bed was very comfortable. Dinner was very good but the buffet breakfast was cold (it wasn't supposed to have been) and the coffee came from a self service machine. Good value for money

"First and last time....."

2
User 16/03/2020

It was Nanas 70th birthday, so we thought we'd treat her to a lovely family meal. First disappointment was the hotel demanded us to pay in full and book a room not needed(as we live in the local area), weeks before the actual date booked. I understand business is business but the request was quite abrupt. We arrived and as booked had a lovely private dining room with its own lounge for before and after the meal. So it was a perfect start to the actual celebration. We sat down when asked to by a lovely staff member. Looking forward to the the pre ordered Sunday roasts. The starters came out and looked promising, they all tasted nice. Due to this whole virus issue we had a few edlery members of the family we thought was best to give it a miss. The hotel wouldn't refund the pre paid meals for them so we asked for them to still be plated and brought through as we had already paid for them, which confused the waiters a lot. Now for the so called amazing roast lunches they had promised. As soon as it was placed in front of me my heart sank..... I had ordered beef it more looked like a leather boot sliced and placed on my plate!! Everyone else felt the same, pork and lamb were so over cooked and dry! either they had left them under a heat lamp as soon as the starters had been served or the chef slept through the oven timer alarm. Each plate had half a roasf potato cut into quarters and a bit of brown water(gravy/jus) and "garnished" with so much rocket our pet guinea pig could have had a feild day!! The side dishes took so long to come out after the main plate that we were wondering if the plate of leather, rocket, half a roast potato with brown water dripped over it was all we were getting. Luckily they arrived to make our plates full. Brocoli was bland over cooked, carrots were OK, parsnips were more like crisps. Quantity of the side dishes was no where in comparison to the amount of people that were there, was a joke. So much so we had to ask for more cauliflower cheese, only to be told that's all we can have!! if the three people who didn't turn up did, God know what would have happened....... Desert the chocolate brownie was so hard I would have been able to break a window with it, best thing that was serverd was the strawberries and icecream for the kids, lucky them. The service staff were lovely, that's the only reason you've scraped a 2 star vote. So for the price of £30-40 per head I wish we had booked out the whole of a local TOBY CARVERY and still had better food!!!!

"Potential to be truly excellent"

4
Grin G, Luton, United Kingdom 15/03/2020

In reality somewhere between 3 and 4. Why? Well, it is not average but, in all honesty, it is not quite very good either. Staff are all friendly and helpful save for one issue. Reception told us to get robes from the Spa. Ok. Got to the Spa "You need to ask reception." Gents changing rooms being 'refurbed' so you get the use of what amounts to a cupboard with a light. No lockers, no seating. No real biggie just a bit lacking in refinement. Spa itself was alright. Indoor pool a decent enough size, all things considered. However, roof looks a bit knackered and in need of fixing. Windows and frames not been cleaned in some time. Come on guys, it's not high season, but how much effort is a damp rag or some windowlene? Really not a great impression. As with many hotels, it seems, the place can be kept unbearably hot. You can't please everyone, granted, but you've got the heating on and then doors open. That makes no sense. Corridors, room Cocktail Bar all the same. Room, we were on the 3rd floor, was good enough save, again, for a couple of points. Water pressure was abysmal. Truly, truly awful. Shower was either maximum so it was 'hot' intermittently or 2mm off that was cold. Radiator was on FULL. Windows opened immediately, radiator turned down. Food. Really good. Lovely dining room. Great service with a good high end feel. Breakfast also very good. A very decent selection to help yourself. I can only imagine the complainants on here never lift a finger for themselves and couldn't cope ! Cocktail bar was good enough. Nice service, decent cocktails. They have several portraits of famous military persons from history and some famous (infamous) politicians. However, all men (don't think I saw any female portraits in there) and, rather surprisingly, a drawing of Enoch Powell ??!! Extremely odd choice and maybe a little poorly thought out. Overall, just a few bits need tidying up and thinking about. It's a massive opportunity to present to people the best our seaside hotels have to offer and, given the current environment, I suspect more people will be holidaying on these shores. Bit of extra effort here and there and you're on to a winner.

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