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Bournemouth Carlton Hotel, BW Signature Collection, Bournemouth

East Overcliff, BH1 3DN, Bournemouth, Great Britain - See on a map
Bournemouth Carlton Hotel, BW Signature Collection - Bournemouth Carlton Hotel, BW Signature Collection Exterior The Bournemouth Carlton Hotel, BW Signature Collection is ideally located in the center of Bournemouth. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Perched on Bournemouth's famous East Cliff, Bournemouth Carlton Hotel, BW Signature Collection offers dramatic views across the bay. Built in the Victorian era, the hotel has a rich history and has attracted some illustrious guests over the years, including Harold Macmillan, Bobby Moore and General Eisenhower, who debated D-Day landing plans with Field Marshal Montgomery over lunch at the hotel during World War Two. Meander down the path from the clifftop and you'll be basking on the golden sands in no time, while a 15-minute walk along the seafront takes you to the Oceanarium and Bournemouth Pier. Heading out of town, wander among the flowerbeds at Boscombe Chine Gardens or dig for fossils along the Jurassic Coast. Our business guests are within walking distance of Bournemouth International Centre for conferences and exhibitions, and we deliver fantastic lunch and afternoon tea stops for tour groups. When you're not out and about, there's plenty to keep you occupied in the hotel itself. Our outdoor pool is surrounded by sun loungers and palm trees, giving it a distinctly tropical feel, and you can enjoy a sizzling summer feast from our pizza ovens and barbecues. Indoors, there's a gym, heated swimming pool and sauna. Many of our 76 guest rooms have views across the bay, and some also feature a private balcony for gazing out to sea. We have spacious family rooms and luxury suites for those who really want to push the boat out. Alternatively, you can make yourself at home in one of self-catering apartments with private patios.

BW Signature Collection

Bournemouth Carlton Hotel




Hotel advantages

  • Catering Services
    Catering Services
  • Spa
  • Indoor pool
    Indoor pool
  • Lounges/bars
  • 24-hour front desk
    24-hour front desk
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Guest reviews

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based on 2044 guest reviews
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Sleep Quality

"Highly Recommend"

User 20/05/2022

The room and all hotel facilities were spotless. The staff were welcoming upon arrival and during our stay. The bar drinks menu was endless, bar food tasty and staff friendly. Breakfast had a good selection and staff on hand for assistance. The restaurant staff were attentive and food was delicious. Onsite spa was reasonably priced and lovely relaxing experience. The gym wasn't full at any tie which was nice not to wait for equipment. The hot tub and indoor pool was lovely and warm and very clean. The outdoor pool also looked lovely but the weather didn't permit us to use it. Just a short walk to Bournemouth beach/pier, bike hire space outside the hotel and taxi less than £5 when the weather wasn't great. If your looking for a group to go away, family or couple this hotel ticks all the boxes.

"Lovely hotel, friendly staff and spacious room"

User 16/05/2022

This is our first trip to the Bournemouth area and staying in this hotel. We booked a family room for my family. We're greeted by Anfal & Lisa in receptionist. They're very friendly and nice. Check-in & check-out were easy. The hotel is lovely with a spacious family room and beachfront location. The breakfast options are reasonable. Our overall experience has been very positive. For feedback, some TLC to the interior would make it even better. We're looking forward to our next chance to stay here again. God willing.

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear AbuGhazi0128, many thanks for the kind feedback, we are very greatful, and look forward to seeing you again, Paul Clarke, General Manager

"Poor standard of accommodation"

User 16/05/2022

I was quite disappointed to arrive in a room that looked like something out of the late 80s. The furniture was worn with holes in the upholstery and peeling surfaces on the wood. There was an 18" tear at the foot of the duvet cover which I have no doubt would have been replaced if I had complained, but it was late by the time I went to bed. The staff were friendly and very helpful, and the breakfast was good value.

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear peedeemacdee, many thanks for the feedback, and apologies for what happened,i have responded directly to you about this with an offer of goodwill to ensure your feedback is taken seriously. With kind regards Paul Clarke, General Manager.

"Room with a View"

Julie p, London, United Kingdom 15/05/2022

We have just returned from a 2 night stay at the BW Carlton in Bournemouth. The hotel is looking a little tired and could do with a facelift. The Reception staff and Restaurant staff are very pleasant and helpful. There is a very good sized outdoor swimming pool and an indoor pool along with a spa. Our room was an executive SeaView Room and we were not disappointed with the view. The Kingsize Bed was very comfortable and the bathroom was one of the biggest we have ever had. The decor could be better. We ate twice in the hotel's restaurant and although the food was nothing special it was tasty and served with a smile. Overall we would stay at this hotel again.

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear Julie, many thanks for the feedback, we look forward to seeing you again, Paul Clarke, General Manager

"Lovely hotel with great views"

NTB22, Lichfield, United Kingdom 14/05/2022

My experience of the hotel was very good - checking in and out was easy and with very pleasant staff - I was extremely delighted to have a large front facing sea view room, though this was slightly noisy in the mornings as doors below me were closed too with a bang. The hotel offers some very good amenities and I was overall happy with the food that I had chosen. If I had one criticism it would be the décor, in places the hotel needs some TLC, carpets are threadbare and wallpaper coming away, I suspect that Covid has not be kind to the income and the means to maintain. This however will not deter me from staying again!

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear NTB, many thanks for the feedback which i agree with regarding the tiredness, however we have some exciting things happening in the coming weeks that regular guests will notice, with kind regards Paul Clarke General Manager.

"Best position in Bournemouth"

arthursP902XC, Sheffield, United Kingdom 13/05/2022

We have stayed here many, many times (10 times last year) and enjoyed every stay. Yes, the Hotel is a bit tired in places but the position is superb, as are the excellent Staff - always very helpful and friendly. We wouldn't stay anywhere else!

"Lovely stay"

User 08/05/2022

We have just had a lovely stay in this delightful hotel which is in a fantastic location within easy reach of Bournemouth town centre, the gardens and the beach, although all of the facilities we required were within the hotel and grounds. Upon arrival the reception staff were very pleasant and efficient. The outside swimming pool is bright and clean with comfortable luxury loungers and additionally there is a well equiped gym by hotel standards and a heated indoor pool and beautician. The bar is very pleasant tended by courteous staff. We ate in the restaurant, although I had a problem with my food order, Nicky, our waitress could not have been more accommodating and understanding, there must be very few restaurants that do not have complaints at some time or another but it is how they are dealt with and I cannot fault Nicky for the way in which it was handled to a satisfactory resolution. Breakfast was self service and the food was hot and there was plenty of it. It was very busy and they ran out of butter but the waiter replenished as soon as we made him aware. The Manager is visible and very hands on and very approachable. I dropped one star due to the fact that the room was a little tired in decor but it was spacious and clean and comfortable.

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear y8916RNdebraw, many thanks for taking the time to post feedback, the team are delighted that you had a great stay, we look forward to seeing you again soon, Paul Clarke General Manager

"A nice comfortable stay"

richardbZ5978GJ, Wolverhampton, United Kingdom 03/05/2022

It was very clean, peaceful and staff were pleasant and helpful. Good sized room with very comfortable bed! Breakfast was disappointing. On our first morning, we had a very lengthy 15 minute wait at the buffet for all tureens to be replenished. But, when the bacon and sausages finally came out it was evident that they had been overcooked a long time before and presumably kept hot therefore drying them out to a crisp. A number of very vocal, angry customers waiting at the buffet with us indicated that this had been the same for previous days. On our second morning there was no buffet and the English breakfast was brought plated to our table. We foolishly thought this was going to be fresh cooked to order as there was only a couple of tables occupied. But it was not to be, where our old friends the overcooked and dried out bacon and sausages made an appearance again and this time with dried out scrambled eggs!! With an inability to cook a basic breakfast we did not risk using the restaurant during our stay. This was all such a shame as it otherwise spoilt what was a very pleasant stay.

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear richard, im very sorry for the issues with breakfast, in recent weeks we have purchased bean to cup coffee machines to improve our offering, and clearly the main issue here was the delay with food and quality, generally we have got this right, but be assured I will be keep an eye on to ensure we learn from this.With very kind regards, Paul Clarke General Manager

"A little TLC wouldnt go amiss..."

jeff2403, Newchurch, United Kingdom 25/04/2022

We returned to this hotel for the weekend after a pleasant stay last year. The Dinner was not as good as last time, but breakfast fine. Nice to see plenty of staff. Does this place employ a handyman? Numerous bulbs in the hotel need replacing and one or two other small maintenance jobs need attention! Quite a bit of chipped paintwork. I was a little annoyed that our offer specified an early 1500 check in was available, but reception insisted that rooms would be available at 1600 so we had to wait until then. The man on duty said that he could not give us a room as the allocations had 'not come down yet'. Otherwise no complaint- the staff were polite and pleasant enough and always helpful.

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear Geoff, many thanks for taking the time to post feedback, im sorry the meal was not as good as last time, but im pleased to advise our new lounge and dinner menu will be starting on the 12th may which will provide more choice to guests than ever.We gurantee all our rooms from 4pm, but allow guests to enjoy full use of the facilities if they arrive early, your comments suggest we were waiting for the rooms to come back clean, hence delay in getting in room.We all look forward to seeing you again soon, kind regards Paul Clarke, General Manager

"3 nights for a conference."

IainMintyMinto, United Kingdom 24/04/2022

First impressions were excellent but once you look a little closer this is a very dated hotel. Walls with chips of paint and paper missing. Furniture in need of repair or replacement. Dust on every surface, our initial room had a thick layer of dust and fluff on every surface. We were moved to a better room with an outstanding view but again there were faults with fixtures such as the door lock keep only held in place by 1 screw. The metal plate moved each time the door was opened meaning the door wouldn't close properly until you moved it. When we reported this we were told it had been being reported for weeks but not repaired. Literally a 30 second job. On the plus side the staff could not have been any more friendly and helped in any way they could . The restaurant served really good food to a high standard and the overall facilities were excellent. Location is ideal for beach and town centre with great views in sea facing rooms. For the price of a room per night I believe the cleaning and maintenance standards should be much much higher.

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear IainMintyMInto, many thanks for taking the time to post feedback which I am very greatful for.I am sorry that the cleanliness was not up to standard, and that there were maintenance issues not resolved prior to your arrival, please accept my apologies for this.I was delighted that the hospitality from the team was great and that everyone looked after you well. We all look forward to seeing you again, please do contact me personally when i will be pleased to offer a preferential rate to you, with kind regards Paul Clarke, General Manager.

"Victorian era hotel"

imolotoks, Swindon, United Kingdom 23/04/2022

We had short Easter break in this hotel. It is beautiful building inside. Helpful personal. Located about 10min walk from Bournemouth pier. Offers nice sea view rooms and standard breakfast buffet. Definitely worth the money.

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear Imolotoks, many thanks for the kind comments, we all look forward to seeing you again, Paul Clarke, General Manager.

"Excellent stay, friendly staff, delicious breakfasts with good variety"

User 18/04/2022

We stayed for a short break over the Easter weekend (Thursday - Monday). We made use of the leisure facilities both inside and out. We ate in the restaurant for dinner and breakfast. The Easter Eggs on Easter Sunday for the children, was a lovely touch!

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear Z1638DIsarat, many thanks for taking the time to post feedback, we are all delighted, especially as you liked the Easter Eggs! kind regards Paul Clarke, General Manager

"Lovely break"

309scon, Bristol, United Kingdom 13/04/2022

My daughter and I stayed here and we wanted to review the hotel as we had such a great time. On arrival to the hotel, we met Kerry who was working on reception, and on hearing this break was a postponed Christmas present from 2020 and the first time we had been away for a 'girly' break, upgraded us to possibly the best room in the hotel! The room was amazing, freshly decorated, clean and tidy with the bonus that we had a huge balcony with sun chairs and sunbeds and the most beautiful view across to the sea. Kerry went over and above to chat to us, made us feel welcome and looked after us both. The hotel itself was immaculate. The pools, both indoor and outdoor, were clean and well kept and the shared areas such as the dining hall and bar were again kept very clean and tidy. Breakfast was self service, however staff were on hand to chat to, ask questions of and again everything was clean and tidy. The hotel is in a good family friendly location, the beach is just across the road and down through the zig zag pathway. The hotel is very family friendly. Staff are polite and helpful and always on hand to help. Big shout out to Kerry! Thank you for a great couple of days!

"Great Traditional Hotel with Good Service"

LindsayPoole, Poole 12/04/2022

Excellent welcoming reception and all other staff, attractive and nicely-stocked bar and lounges, lovely fitness centre, swimming pool and gardens. Room we had was a nice size and with a sea view. Comfy beds, all bedroom and bathroom scrupulously clean. Squeaks from flooring in some corridors! Very comprehensive breakfast although a bit slow bringing coffee refills, and evening meal had been prepared with pride and expertise, waiting staff lovely. Wisely stocked cellar. This was a delightfully enjoyable stay but unfortunately we could only stay one night as we had checked out of our previous very poor hotel one day early. This hotel is in the Best Western Signature range, we have stayed in these in France and Germany and those were great too, being family owned.

"A lot of improvement needed"

moq2022, Surrey, United Kingdom 11/04/2022

Our booking was messed up which led to a sour start. No water pressure so we had to use the shower in the pool changing rooms. Over heated rooms led to a two very uncomfortable nights. I got trapped in the lift with no apology.

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear Moq2022, im very sorry to of read this feedback, especially as none of my team or I were aware of this, generally we do get things right and i have messaged you directly to understand the room you stayed in so i can get to the bottom of the issue for future guests, with kind regards Paul Clarke, General Manager.

"Very good all round experience"

User 09/04/2022

Three star hotel that gives four star service. Staff were really cheerful and helpful and meals were very tasty. The room was far too hot and we should have asked about it but never did! E has a lovely sea view and large balcony which was great

"Lovely old style Hotel"

Laine331, Wokingham, United Kingdom 09/04/2022

Amazing position on the sea front Wonderful staff. Going to the Bar and then restaurant in the evening made our stay. No hassle just come down and enjoy. The staff in the Bar and restaurant are really lovely. You can go for a good deal but to make the most of your holiday pay a little extra for your room choice. Why not have space, upgrade

"Very majestic."

John W, Much Hadham, United Kingdom 07/04/2022

The hotel is spacious serving excellent food in nice surroundings with helpful and courteous staff although there seemed to be staff shortages in certain areas. The gardens looked well kept around the outdoor pool.

"Worth upgrading to a sea view for sure."

JosephineWard17, Chelmsford, United Kingdom 07/04/2022

We went here at the end of March 2022. We stayed 3 nights. We upgraded to a sea view room and it was worth it. The room was amazing. Large bed. And amazing views. The bathroom was good. Bath deep and comfortable. But the shower pressure was terrible. That's my only fault. Wi-Fi was free. Car parking was £10 a night which was paid at reception. We ate in the restaurant and at the bar. The food was good. Drinks were good. Yes the hotel itself needs a bit of updating. There are areas that need repapering. Or painting and the sofas needs replacing but I expect that covid has caused them to have less income (like everyone else). Staff were ok. There was a lot of people working in the restaurants. We had breakfast as well. A buffet style. Full English, many different cereals, lots of fruit, yoghurts, croissants and toast. Sadly no lattes, or lacto milk. I would stay here again if I visited Bournemouth.

"A comfortable stay"

User 06/04/2022

An initial problem with my room was quickly and satisfactorily resolved. The food in the restaurant exceeded my expectations, and was always enjoyable, and well presented. I was on a prepaid dining arrangement, and would have preferred a greater choice, but for a short stay, it was fine.

"Nice stay with a view"

alicehF2022SI, Wareham, United Kingdom 01/04/2022

My husband and I I stayed here through a spa seekers package.this included a two night stay,breakfast on each morning,three course dinner one evening of your choice,full use of spa facilities and a 55 min treatment. Room was nice and spacious with a sea view,flat screen tv and tea and coffee making facilities. breakfast was good,had plenty of choice and three course meal was also good although quite pricey so glad we had this included as part of our package. Things that could do with improvement are- We noticed our room hadn't been touched as there was no milk or tea replacements the next day which meant we had to call down to the reception for some. The “cocktail” bar was quite disappointing.We requested a menu but were told that they didn't have one however there are a choice of three on tap.we decided we would go ahead and try one.Cocktail was nice but pricey at £9 considering it was out of a tap!! This would have been so much more appealing with a menu and fresh cocktails made infront of you. windows could do with a good clean in most of the hotel and especially the spa and just general cleanliness could be improved,lots of cobwebs and dust. The spa treatments were very good,nice and relaxing,professional staff. All in all a good stay and for the price we paid we are happy. If these points were addressed this would greatly improve the hotel .

"Great value for money"

UKSomersetGoldies, Somerset, United Kingdom 01/04/2022

Lots of really good things about the Bournemouth Carlton. Great price for a suite with sea view, plenty of parkin, good location, large rooms, very comfortable bed and all clean. Not so good - bathroom in need of refurbishment and reception staff need to be friendly and welcoming and able to produce a final invoice (which they could not do for us)

"Masonic Weekend"

Deano1664, Bromsgrove, United Kingdom 31/03/2022

Stayed at the Carlton in March 2022 Friday and Saturday evening, had an excellent weekend with entertainment arranged for the Friday and the Pop Pickers group on the Saturday. Excellent entertainment, couldn't fault the food or the service, this was excellent value for money when you consider what was provided

"Carlton Hotel Bournemouth"

User 29/03/2022

Excellent attentive staff in all areas from reception to the bar and restaurant. The spa was lovely and warm, the warmest pool water we have experienced in our travels. Overall our stay provided a lovely relaxing atmosphere, will definitely be coming back. Thank you to all the staff that made our break so lovely. Barry & Mandi

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear Barry Tuner, many thanks for taking the time to give feedback on this forum, we all look forward to seeing you again, Paul Clarke, General Manager.

"It's fine"

Jeff R, Portsmouth, United Kingdom 28/03/2022

It is clear that this hotel was once a place where ladies and gentlemen dressed for dinner. These days have now gone. But after saying that our £158 got us a pleasant 2 nights with no dramas. There were some minor issues and if I had paid more then I would have expected more. Young lady on reception was very accommodating.

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear Jeff R, many thanks for the feedback posted, yes the hotel was a deluxe five star hotel up until the late 1980's it has lots of charm and character which guests enjoy when they visit and is one of the selling points of the hotel, along with the amazing location and outdoor pool.We look forward to seeing you again, Paul Clarke, General Manager.

"Never again"

User 24/03/2022

I have stayed at this hotel a couple or so times. This time was the worst it's ever been, apart from Kelly O'Shea on reception who was brilliant. The food in the restaurant was probably the worst meals out I've ever had. Evening meal, cheap meat, badly cooked, poor choice. The buffet breakfast poor quality and cold. The room was scruffy and bathroom not clean. I Would never return to this hotel and would not recommend.

"Nice stay away"

hollyrstokes, Plymouth, England, United Kingdom 21/03/2022

1 night stay as part of a gift we were given. Stayed half board and got a 3 course evening meal and breakfast. The food was very tasty - particularly the chicken wings and calamari! The breakfast is buffet style and was really nice. The room was spacious and the bed was comfy. Staff (especially reception) were really friendly. Free parking we just had to give our number plate to reception. It's about a 10 minute walk from the hotel into the centre of Bournemouth.

Paul Clarke, General Manager at Bournemouth Carlton Hotel, BW Signature Collection, responded to this review
Dear Hollyrstokes, many thanks for your kind words, the team are delighted, we look forward to seeing you again, Paul Clarke, General Manager

"Wonderful staff and extremely comfortable hotel"

nikkidee169, Plymouth, United Kingdom 20/03/2022

My husband and I have been staying at The Carlton Hotel for 8 weeks now and I must say we have been looked after extremely well and nothing is too much trouble for the staff. I have been coming to the Carlton Hotel for 20 years and yes, as some of the reviews have said that the hotel is a little tired in places but it is extremely comfortable and the views from this hotel are outstanding, and our suite with its huge terrace which had a table and chairs and 2 sun loungers was amazing. The beds are large and soooo comfortable. We have had the best nights sleep since we arrived at the Hotel. In our bathroom we have a lovely walk in shower and his and hers basins and a bath with big fluffy towels. We have been here so long due to a serious fire at our apartment block in Bournemouth before Christmas. We moved from another hotel which was totally unacceptable for long term stays to The Carlton in January. As I said earlier we have been looked after so well which is what we needed after the fire. The suite we are in at the moment is 112. On Tuesday we are changing rooms as they have a previous booking in our room. I am sure our next room will be just as cosy. ( at least I hope it will be ). There is a lovely indoor and outdoor pool a jaccuzi and sauna, so lots to do. Walking distance to Bournemouth town centre and great walks along East Cliff where you may be lucky to see the goats, remember to bring a large bag of carrots and lettuce for them. We will be very sorry when we have to leave the Carlton Hotel. Most of the Hotels in Bournemouth have struggled through Covid, but it is nice to see that things are starting to get back to normal.

"Great stay"

andypvfc1969, Newcastle-under-Lyme, United Kingdom 14/03/2022

We attended a group event for 2 nights.Both evening meals and breakfasts were superb. This hotel is in a great location.The outdoor pool area looks beautiful and I'm sure it's popular on a nice warm day..I will be using the indoor pool and spa on our next visit.Very friendly staff.Will definitely return

"Good food and reasonable facilities"

User 14/03/2022

Like many of us the hotel is a little frayed in parts but it should not put you off enjoying a stay. Breakfast was good on all three mornings. Please ask at reception for top ups of tea, milk etc, and they are pleased to provide them. I like the fact you can choose not to have someone come in the make the bed / change towels. This is explained in the letter on arrival so please read it. A huge plus for a stay is the large car park but remember to log your details with the hotel. Lighting in some rooms were an issue, no central ceiling light in some, others had faulty flashing lights and my room had dark areas. Saying that, I still managed to thoroughly enjoy my stay. The hotel helped our group organisers provide a very successful event. Staff members were very helpful and friendly.

"Staff who go the extra mile"

Katherine1Birmingham, Birmingham 13/03/2022

We have just returned from a weekend break for a function and apart from the location which is awesome, the real highlight is the staff - so helpful and friendly but professional too. Very comfortable beds and large bedrooms.

"Food is dreadful!"

curlysash, Nottingham, United Kingdom 13/03/2022

Used to holiday here as a child and sadly it's gone from a 5 star hotel to a 3 star. This reflects in untidy staff with a half arsed attitude and just low quality food, glad I only called in for dinner!! Pitiful effort.

"Excellent stay at the Carlton Hotel"

dj295, London, United Kingdom 11/03/2022

We were first time visitors to Bournemouth and by pure chance booked a stay here. From the moment we arrived at the hotel we were made to feel welcome and Kelly the receptionist was professional, helpful and very engaging. The hotel is very well appointed and we were allocated a sea view room which was lovely surprise. We really enjoyed the health spa and facilities and the food was very good. The hotel is close to the town and all it's restaurants and the beautiful beach is on the doorstep. Great few days and we will be coming back for sure!

"Sharp practice by BW"

64pyedavid, Eastbourne, United Kingdom 11/03/2022

The main issue for BW & The Carlton Bournemouth is that the hotel itself (thus perhaps the BW central booking system) originally charged me £90.10 for a classic double room at a purely B&B rate. Insisting that the hotel was no longer offering a DBB rate. However, all online options were indeed offering a DBB rate in Classic Double rooms at £89! Thus, I had to complain to BW central reservations to enable a canceling of my original hotel reservations booking without penalty, allowing me to book instead online via a 3rd party (Secret Escapes). Hence, it is not acceptable for BW hotel staff to essentially 'lie' to their guests regarding what room/booking tariffs are in fact available to them! Shame on BW here. Sort your own business practices out here, before these facts are escalated to review sites & and go viral. Your name will be mud, & you will be driven out of business... you have been warned.

"Family weekend at The Carlton Hotel in Bournemouth"

User 03/03/2022

Twelve of us enjoyed a lovely weekend at The Carlton Hotel in Bournemouth last weekend. The Hotel is in a wonderful position with excellent views. We were very well looked after. We enjoyed many drinks in the relaxed bar, delicious meals in the Restaurant and had fun in the swimming pool. We were fortunate to have gorgeous sunny weather which was great to appreciate a nice drink on the bar terrace, enjoying the lovely gardens and sea view. So relaxing! Thanks to Paul Clarke (Manager) and also to Kelly, Rhian, Ethan and Joel for looking after us all so well. We hope to return soon. Thank you.

"A Disappointing visit"

wottareviewer, Brighton, United Kingdom 03/03/2022

We have stayed at the Carlton hotel previously with our children and it was a great experience, however this time on a weekend away with my wife it was a little disappointing. First the good. The room was comfortable and well equipped and the staff very helpful and courteous. I couldn't be happier with this part of the experience, however the room was never restocked for teabags/milk etc as is usually the case (perhaps due to Covid?). It would have at least been nice to have new teabags etc left outside the room if staff are no longer permitted to enter. The worst part of the experience was the food. We had breakfast included but I managed to go without as the staff didn't seem to be able to keep up with demand, meaning the breakfast buffet took a long time to be replenished, resulting in long waits. I decided to give up in the end. Even worse, one night we opted to pay for dinner, choosing to order the risotto from a limited menu. Sadly the dish which arrived was probably the worst excuse for risotto I have ever seen. I just couldn't eat it and despite the staff offering to get the chef to make another off menu vegetarian dish, I had already been put off eating there. The manager did contact me to try and make things right, which is appreciated and given that we have had a good experience here before we won't let this visit put us off. I just hope next time the staff have a little more help as they did seem very rushed off their feet.

"Stepping back into the 80's"

Family_traveler1208, Hua Hin, Thailand 28/02/2022

We booked 2 rooms in this hotel for a 1 night stay on the 26th February 2022. Our Hotel rooms looked like something from the 80's as the decor was old and outdated. There was a delay in getting one room as we were told it was still been prepared (7:45pm) which we didnt mind as we were going out for dinner. On our return the room, into a room which had been prepared the bins hadnt been emptied, the surfaces hadnt been wiped down (as there was coffee and tea stains on desk. There were no towels in the bathroom but more importantly there was mould on the bath seal and it just looked dirty. The hotel itself just felt unclean and is obviously in need of some TLC and a major refurb. We wont be booking into this hotel again

"Secret Escapes bargain "

RobertFGCarter, Fareham, United Kingdom 27/02/2022

Dinner, bed & breakfast for under £100 was exceptional value. Our room was huge and had a sea view along the coast. The bed was comfortable; the ensuite adequate. Breakfast was a pretty standard hotel buffet although the fresh melon and pineapple was good. Yoghurt ran out on day 2. Dinner was OK with one vegetarian main per day which changed daily. Desserts were always the same choice. Staff (when you found them) were cheery and helpful. Excellent stay for the price we paid, less good at full price.

"Well run and very clean."

User 26/02/2022

This hotel is excellent value for money. While it does show signs of needing a redecoration in places, the rooms are clean and the bed was very comfy. The view was exceptional. The hotel was well situated for the town and the beach. We really enjoyed our stay and would definitely return.

"Thoroughly enjoyed our stay"

R2143ZTdavidw, Wincanton, United Kingdom 22/02/2022

Huge room with a massive and comfortable bed. Nice bath, lots of hot water. Lovely staff. Slightly shaby chik, loving the decor furniture and chandeliers! Food was excellent (evening meal and breakfast). The spa was pretty good too (although didn't try any treatments). Will definitely be back in the summer.

"2 Night break."

dan0309, Cardiff, United Kingdom 18/02/2022

Secret Escapes 2 night break.Evening meal was poor.Great location but a lot of children because of the timeshare aspect.Didn't use the indoor swimming pool because it was so busy with young children.The hotel needs an upgrade.

"Always perfection"

Meganshorey, St Austell, United Kingdom 13/02/2022

From the moment you arrive, you have space and cleanliness combined with customer excellence. Rooms are exceptionally clean and you feel safe in every area of the hotel. Food is varied and caters for all, good prices, hot food and people complaining in reviews about how long it takes can pretty much choose from the various fast food restaurants 5 mins walk away, I am happy to wait 20 to 30 mins for hot good food. I'm always here on business and it's quiet, relaxing and plenty of space in Rooms, meeting spaces and bar for your laptops. You never feel claustrophobic, you feel reassured with covid elements in place and a general calm feel even in work mode. Plus, what a view !! Good walking on the front, easy access to pier, beaches and town. I will never stop requesting this hotel for work. Fantastic job bournemouth carlton.

"Comfortable but tired"

Jane C, Hungerford 13/02/2022

Husband and I spent 2 nights here using a voucher we had as gift. The location of the hotel is amazing, right on the seafront. The entrance is grand as is the reception area.very friendly helpful staff. Our room was in the Timeshare had a wonderful sea view,huge room with a very comfy bed and a nice sofa. Spotlessly clean. It was very quiet. However the decor was very tired,peeled paint on window sill, wallpaper falling off near window, carpet pretty worn, torn curtain. Such a shame, although it didn't spoil our enjoyment, and would stay again Breakfast was really good, plenty of choice, couldnt ask for more Needs a bit of a tidy up,to be in keeping with the rest of the hotel

"Weekend Break"

STEVERUSS2, Melksham, United Kingdom 09/02/2022

Arrived and was pleasantly surprised to find we had been given a free upgrade. Great location overlooking beach and close to town.Hotel staff were all friendly and helpful.Only negative was the very poor shower which best described as a dribble. Great value for money.

"Short winter break"

PennyW1357, Worcestershire, United Kingdom 02/02/2022

Good location overlooking the sea and within a short distance to the town. Executive sea view room very spacious. Excellent food and friendly, helpful staff made for an enjoyable stay. Added bonus of leisure facilities, we would recommend and will return.

"Family "post-xmas" weekend"

RHS_Brighton, Brighton and Hove, United Kingdom 31/01/2022

The staff were incredibly helpful- we had booked 4 rooms before xmas but COVID meat we couldn't travel. The team were great in finding us alternative dates. Love the building- perfect old grandeur of a British seaside hotel, large rooms and public areas. Great location, lovely staff, lots to eat at breakfast, nice pool. Glad we came.

"Good leisure facilities"

Len L, Crudwell, United Kingdom 31/01/2022

Well placed hotel, eager staff and comfortable rooms. Enjoyed the classic looks and feel to the place, a lovely ambience. We had a dinner, bed & breakfast deal which was really good value for money. However, this has to be paid for somehow and that, we found, was in the 'dinner' part of the package - very disappointing. Apparently it was not 'company policy' to choose how your hamburger would be cooked (I like mine blue or at least rare) and the hamburger patty itself was awful, chewy, tasteless and I even suspect it didn't contain meat, so far as I could tell. That was the only spoiler. The leisure facilities, indoor pool, jacuzzi and sauna were very good, staff couldn't do enough to please.

"Injection of quality and staffing levels"

Juliestoker, Liss, United Kingdom 31/01/2022

A lack of staff on check in/out and the bar was poor as was the quality of the food. This needs to be addressed. However the bed and room was very clean and comfortable and the pool area also very clean and staff very helpful.

"No impressed.Standard below what we were expecting."

MikePlant, Lichfield 30/01/2022

We returned this afternoon after a three night break at the B W Carlton Bournemouth .The cost of the three nights was £392 for Bed and Breakfast. Friday morning they served a full English Breakfast.Saturday there was no bacon or brown sauce.Sunday there was no orange juice they ran out of bacon ,hash browns beans and fried eggs at 9.00am they had to go and cook more .There was no organisation what so ever.The hotel was very busy there were only two members of staff in the dining area and one of them had been on reception when we checked in on Thursday. The male members of staff were very untidy and scruffy in appearance their white shirts were more grey than white.I accept bar prices in hotels tend to be more expensive than outside bars,but we thought they were very expensive.,a large scotch with a splash of lemonade ,and a large Bacardi and a splash of coke was £ 20.40.In very nice restaurants in Bournemouth they cost us between £14.50 and £15.00. The hotel building is very nice but very shabby and the Woodwork in the bar area was covered in dust.Not very good at all.

"A lovely brief stay in January"

fleming47, Alton, United Kingdom 28/01/2022

The hotel staff were very friendly and helpful. Our evening meal was excellent and our room was spacious and comfortable. It was especially nice to be able to walk down to the beach so easily as well!

"Excellent food and accomodation with our 'bargain stay'."

Chris R, London, United Kingdom 28/01/2022

Got a one night stay with a website cheap deal. I need a whellchair but the hotel is not very wheelchair friendly. The stair lift broke down on the way in and the automatic doors failed to open on the way out again! The dining room also has steps in it so impossible to get to buffet breakfast. However, the staff were wonderful and went way out of their way to help. We were upgraded and had a very nice stay.

"Wonderful sized room with amazing sea views."

User 28/01/2022

Obviously very efficiently run because attention to detail was good. Large room was clean with good bathroom accessories and tea/coffee making facilities. Lovely Victorian building with spacious communal rooms overlooking the sea. On-site parking. Friendly, helpful staff. Special deals at certain times of the year make it very good value.

"Well worth Seaview"

roshanson, Andover, United Kingdom 27/01/2022

the staff were all very pleasant. We payed extra for for Seaview and it was well worth it, with a fabulous balcony. In the restaurant the food was only okay. Spa and pool lovely. As we're the treatments in spa.

"Good value comfortable stay in big hotel with excellent staff and good food."

GASH_14, London, United Kingdom 26/01/2022

Management was good enough to change the big family room booked in error to a front sea view double which was excellent for us. The staff were very friendly, especially the restaurant & bar waiter who was quick and pleasant to talk to. The food at dinner and breakfast was very good. Not a luxury hotel but well appointed, with good facilities and good value, which suited us fine.

"Carlton Best Western Bournemouth is actually 'the best'!"

pyedavid, Eastbourne, United Kingdom 20/01/2022

This hotel excels in every way. Highly recommended. Staff dedication, attention to detail, service, food, facilities here are excellent, even out of season when naturally the main outside pool closes.

"Good quality hotel"

AlanMunro, St Ives, United Kingdom 17/01/2022

This is a good hotel in a convenient position with excellent sea views. The staff try hard. The food at both breakfast and dinner was good. The standard of cleanliness is high and the decoration is good, though the stair carpet is worn. There were some small things I could moan about - the room was hot and the window opened only slightly. There were some scuff marks on the wall, the odd spot on the bedroom carpet and one of the bathroom mirror lights was out. All things which would take very little time to remedy. But this didn't detract from my break at all. Overall I would thoroughly reccommend this hotel.

"Nice comfy stay"

Ross G, Horsham, United Kingdom 16/01/2022

Had a 1night stay here all good spa was nice not very powerful but still a spa,indoor pool was warm an clean. Room we had was nice to start with but had to move due to appalling shower pressure was trickling out so was moved rooms. Receptionist had no idea where new room was so was wondering round trying to find new room was bigger an spacious with a sofa but half the spot lights out an was 2 single beds pushed together. Dinner was good although soup was watered down but still good. Breakfast was help yourself good selection but hot items were Luke warm at the best an that's at 8am as opened

"Lovely stay"

User 15/01/2022

Spent 4 lovely nights here. The staff, food and hotel all very good. The room was fairly. Comfortable, and clean. Tea and coffee making facilities good. No room service because of covid, but all our needs were met, and reception dealt very efficiently with any requests.

"Built in the grand style - deserves some attention to detail to return to its former self"

25victorb, London, United Kingdom 15/01/2022

Obviously its had a few changes in ownership but still holds its own. Just needs a little TLC to regain its stars and status as a premier hotel in Bournemouth again. Room was clean and bright. Bed very comfortable. It had air conditioning although not needed in January. Being on the top floor (3rd), it probably would be required in summer. Bathroom was clean although water pressure was weak so danced under the shower head. Breakfast was good quality although the hot buffet was only really warm. Staff were really lovely and its clear they want to help return the hotel to the premier league. Hope they success.

"Could be so much better"

OutOfTheBlue-301, United Kingdom 13/01/2022

This once-prestigious hotel has a stunning location, perched on Bournemouth's beautiful East Cliff. It still has the sense of a grand old hotel, but has sadly lost its way. The bedroom was large and pretty comfortable, but was due a refresh. The public areas, though still full of traditional features, seemed to lack any warmth or luxury - harsh lighting, sparse and dated furniture, and lacking in any niceties (just a vase or two of fresh flowers, a few nice lamps, and a little tasteful background music, would make a big difference). Breakfast was distinctly average, and the hot buffet items were barely warm. The staff seemed to lack any proper customer service training, and generally came across as pretty unhappy and not very warm. It seems such a shame, and it could be so much better.

"Weekend break"

User 12/01/2022

I found the whole experience very satisfying and would highly recommend a stay here. Staff are friendly and willing to help. The room was clean and tidy. The bed was comfortable and we slept very well.

"Good and Bad"

rod s, Newbury, United Kingdom 11/01/2022

Visited this beautifully restored Victorian hotel located in a prime spot on the East Cliff with panoramic views of the bay. Check-in was quick and efficient and the allocated room on the first floor which was enormous. The hotel has an excellent spa, small, but was never crowded. the outdoor pool was obviously closed .Parking available at the rear of the hotel .So far so good ,however it restaurant really lets the property down breakfast was ok but the dinner menu, considering its grading ,was more suitable to a supermarket café .It consisted of burgers, pizza or curry with a couple of "pub grub" dishes .Clearly all pre-packaged. The "wine waiter "had to ask is Rioja a red wine? and my wife's G&T was delivered with no ice or lemon . Overall a pleasant weekend away but I expected better from one of Bournemouth's premier hotel's

"Food not good."

adrian833, Bristol, United Kingdom 10/01/2022

I stayed at the Carlton Hotel for one night on the 9th Jan. Booked through Secret Escapes. Which included an evening meal. Very dissapointing. The Calamari starter was overcooked and tasteless. The main was ok as I only had the salad with a dried out piece of chicken on top. The dessert was apple pie with custard which was more like water also the piece of pie had obviously been put in the microwave. My first mouthful was so hot nearly burnt my tongue the rest of the pie was ice cold. Prior to my visit I received an e-mail asking if I would like to make a bid for an upgrade. I did go for the lowest amount and was told all the rooms had been taken. This surprised me, as the Hotel had 75 rooms and to my knowledge there was only about 20 guest. I don't think I will be staying there again.

"Fantastic location for an event"

User 10/01/2022

We hosted a birthday event at the Carlton to commemorate a 40th. From the very beginning the event manager Kerry was incredibly helpful and attentive. The function room was ready in a timely manner and the staff at the Carlton Hotel ensured all guests had an amazing time. A big thank you also to Kamal and his team who were on hand for the evening. The food, service and atmosphere left a lasting impression on all guests and these guys were simply amazing. We will be returning to the Carlton for future functions and I can recommend them wholeheartedly to anyone looking to host their function.

"Lovely cosy clean friendly"

dorsetlassie, Bournemouth, United Kingdom 07/01/2022

I stayed here for 10 days recently and I have to say that I enjoyed every minute. The room was lovely- ok it could do with a bit of updating but it was clean, warm (not too hot like most hotels), the bed was comfy and the view outstanding. The staff were really friendly and couldn't do enough. The breakfast was awesome too. If you want to stay somewhere that is not too expensive, or flashy but is a home from home whilst you are away then stay here.

"Positives outweigh the negatives"

kellyb648, Cheltenham, United Kingdom 03/01/2022

Positives: room was lovely, fantastic views and very spacious. Dinner was lovely and we were served by such a friendly waiter who couldn't do enough for us; thank you Sergio, you really made our evening. Location is fab, walking distance to Bournemouth centre. Man who checked us in was very polite and attentive. Extra pillows brought up by reception. Negatives: upon arrival there was a lady on reception who was speaking to the man who checked us in. I asked whether I could check in and she turned to the man and said “oh we'd got so close to finishing that”. I felt like I was an inconvenience who had interrupted something they were doing. In fairness, the man ignored her and did seem embarrassed by this but it wasn't a great first impression. The breakfast ran out of food/milk/sugar and there was quite a long wait for this to be replenished, at which point the other food on your plate had gone cold. It would have been much more pleasant to have had a continental buffet and then order a cooked breakfast separately if required. Overall it was fantastic value for money and we wouldn't hesitate in coming back.

"Outstanding stay"

BenRead1664, Bournemouth, United Kingdom 01/01/2022

We've stayed in many hotels in the town and this is by far our favourite. Lovely swim and sauna facilities, Amazing breakfast, Cosy room with a sea view. Staff are always friendly and accommodating…………………………………………………………………………………………..

"Better than expected"

laurajeje2018, Reading, United Kingdom 20/12/2021

Great deal and money well spent - secret escapes £99 for a big double room sea view with dinner and breakfast! It is an old hotel but that comes with some old fashioned charm! 10 mins to the centre of everything! Food was plentiful and great choices - staff are really friendly and attentive - would defo stay here again. Gym had a strider, a bike and some weights so limited but hey run on the beach was the answer - spa looked ok with indoor heated pool - great atmosphere with it being Christmas


V5326TOkens, London, United Kingdom 13/12/2021

We booked a Sea View room for a weekend break and had a great stay at the hotel Room was big clean and airy and bed very comfortable All the staff were very helpful Short walk into town Have been before and will visit again soon

"Perfect location"

206Staceyw, Hayling Island, United Kingdom 12/12/2021

We booked a 1 night stay last minute via secret escapes £119 for 2 adults full use of the spa, 3 course meal and breakfast. Absolute bargain! On arrival the receptionist was very welcoming this was around 12.30 on Saturday 11th, she gave us all the directions we needed to help us to get to where we wanted to be. Our room wasn't ready but we knew check in would be around 3.30pm. Off we went to explore it's around a 10 minute walk from the hotel to the pier, lots going on with the Christmas tree wonderland walk. We taxied back to the hotel and was £5. Back at the hotel we sat in the lounge/cocktail bar, we did ask for cocktails but they only offered us the one on tap and being a cocktail lover the ones on tap just are not the same. We had reservations at 6.30 for dinner and you couldn't fault the menu 5 options for each course and the food came out perfectly cooked and very well presented all the staff again extremely helpful and welcoming. Again we went off for the evening to enjoy the Christmas atmosphere another quick 10 minute walk and we were back in the thick of it all. The room we had 226 was of fair size the bed was comfy, the pillow on the other hand could do with reviewing there not the best at all, the decor across the hotel was lacking and very worn and could do with a complete overhaul but didn't effect our stay at all. Unfortunately we never used the spa on this occasion but could see the out side pool would be amazing in the summer, and the indoor pool would be great for the colder days. We will definitely stay at this hotel again as the location was perfect for us, hopefully by then the pillows may be better.

"all ok"

mr h, Dawlish, United Kingdom 11/12/2021

needs a lick of paint. nice big room, easy walk to the town centre , carpark should be free for patrons. there was no room service due to corvid ours was a 4 night stay. will stop again better than some of the other east cliff hotels.

"Lots of character"

lovemyholidays1979, Spain 09/12/2021

The hotel is in need of a refurbishment but I am giving it four stars because it does have a lot of character. I felt like I was in the hotel from the Shining which I have actually visited but felt this had a lot more to it. The staff were all really pleasant and the location to the town was fab ten minute walk along the sea front. The toilet did have a problem with flush and the shower was impossible to regulate temperature. I ran a bath but by the time I returned to get in it it had emptied which I did find comical. For a one night stay we got by but any longer I would not have liked these hiccups. Room was huge and the kids enjoyed their stay no complaints from them.

"Very nice short break at this traditional hotel"

Satisfied-customer4, Southampton, United Kingdom 04/12/2021

Excellent experience. Room exceeded our expectations, with a very large comfortable bed and beautiful sea views. The staff were friendly and very helpful. The food was excellent with plenty and varied choices for all courses. The indoor pool was very good too. Have already booked another stay in January

"We had a good relaxing break"

User 01/12/2021

Spacious room, clean, good quality breakfast and dinner, nice hotel overall, and what we enjoyed the most was a heated indoor swimming pool that our little 17 month old enjoyed very much. We also had a sea view with both sunset and sunrise !

"Needs an update"

User 30/11/2021

Room was lovely and roomy and bed comfortable but ceiling plaster and window cill chipped and needed a bit of TLC. Stair carpets worn in places. Food okay but needs improvement and limited choice. While we there a wedding took place but seemed to be a lot of people who took over the hotel guests bar when they had their own dedicated bar where the wedding meal took place. We couldn't hear ourselves speak and asked but weren't allowed to us the other seating area adjacent to the bar. On the plus side the reception and catering staff were lovely and helpful also the price we paid for the weekend was good. Would still consider coming back if hotel had a bit of an update.

"Jo's65th Birthday Weekend"

User 30/11/2021

Very impressed with Hotel. Yes it is a bit tried and in need a bit of updating! But then don't we all!!! Staff very helpful and couldn't do enough for you. Large rooms . Glad we choose sea view. Jo :)

"Would stay again"

525geoffb, Brean, United Kingdom 30/11/2021

Friendly and efficient reception, booked in online, key ready no holdups. Excellent parking and easy walk into town. Very comfortable and good facilities for disabled visitors in the room. Pleasant staff and comfortable bar. Excellent breakfast.

"Lovely Stay"

User 27/11/2021

A charming hotel and really lovely stay. We could barely fault it. Will definitely be back again! The breakfast was delicious, the dinner was tasty, the massage was great and the girl (Infinity) that did it was so so lovely. The other reviews on here nearly did scare us off but I'm so glad they didn't because we had the best weekend away we've had in a long time!

"So good to be back at our favourite hotel."

971katherineb, Long Buckby, United Kingdom 22/11/2021

This trip had been postponed 3 times for various reasons so it was good to finally be back in our favourite room at our favourite hotel. Hotel has revived itself after covid closure but it would have been nice to see some refurbishment and new sofas/chairs in bedrooms and public lounges. Seems like a missed opportunity but it wont stop us returning.

"Weekend Stay"

Brian C, London, United Kingdom 16/11/2021

Friendly helpful staff, hotel and our room generally needs modernising but it was clean and acceptable. Food and menu choice not the best. Overall OK - you get what you pay for! If you want a 5 star hotel then pay 5 star prices - but the whole experience was pleasant. It was what it was - and nothing more!

"Tired with mainly surly untrained staff."

dumbov, Wellesbourne, United Kingdom 14/11/2021

Having enjoyed many holidays here in the old days the level of service palls into abysmal with a few notable exceptions , notably the bar staff and \\\\\\\\\\\\\\\\\\\\thea on telephone reception, otherwise the staff on reception with whom I had to deal on check-in and particularly at check -out were surly and actually downright rude. There was a welcome letter in our room which was so badly written I corrected it and handed it to the girl checking me out asking her to give it to the manager "What do you mean "Sloppy" she asked? " I said it was for the manager "He is not here but I will tell him the points"/ I had to ask her 4 times to put it on his desk. This was after she insisted on trying to charge me for my pre-paid room.. "Well 95% of these voucher bookers need paying" After I showed her proof. Without exception the youngsters in the dining room not only failed to remove "used" trays but more seriously avoided eye contact and failed to smile. Throughout the Hotel there appeared to be a lack of dusting, notwithstanding Covid demands. The lack of an A La Carte menu was unacceptable even in a demoted 3* restaurant, Friends staying for 19 days were appalled to learn the the Table d'hote menu, good as it is changes randomly but only every 10 days!!! The spa staff were however excellent from receptionist to masseuse.

"Lovely experience spoilt by lady at the front desk at checkout"

User 14/11/2021

The hotel room and location were lovely. Spa staff were amazing. We had a fantastic weekend in Bournemouth for my boyfriends birthday Unfortunately the experience was spoilt at checkout. The lady tried to charge for a room upgrade which had not been agreed, and then accused me of lying, before back tracking when my boyfriend came to back me up Checkout was at 1pm on 13th November 2021. I'd suggest that the first course of action in this kind of dispute is not to accuse the customer of lying. Very rude, and bad customer service

"Lovely experience spoilt by lady at the front desk"

Dunnerunski, London, United Kingdom 14/11/2021

Had a great time. Room was lovely with sea view, and very spacious. Spa was lovely and relaxing. Location was great. Service was disappointing Upon checkout at 1pm on 13th November 2021, the lady behind the desk told me checkout was 11am. I apologised and said that there was no time provided for checkout in any of the correspondence. She argued that it was on the welcome form and i explained that it wasn't as i had looked. She tried arguing with me telling me that it definitely was which i was a bit shocked at. She could have checked for her self, by looking at the welcome letter, but her immediate reaction was to accuse me of lying. Not a good start! Then she said, its okay, don't worry. And then said, that i owe £30 for a room upgrade. I was like...a room upgrade? She said, "yes you asked my colleague for a room upgrade when you checked in". Again, a complete fabrication. I explained that we only arrived at 2.20pm and had our Spa experience at 2.30pm and was in a rush to drop off our stuff and go to the spa. The lady behind the counter literally asked for our names and gave us the room keys. No upgrade or upgrade cost mentioned. Just a standard check in I wouldn't have had any problem paying £30 for a room upgrade, if i had been made aware at the time of check in. I would have upgraded. It was my boyfriends birthday, and would have paid the extra with no fuss made. But i'm not prepared to pay for an upgrade that i wasn't made aware of. The suite with balcony and sea view was lovely, but the spa experience i bought said that the package including an upgraded room, and so i thought this was what was included. It seemed like a good deal to me. All it took was some communication, but this was lacking. I don't expect to be upgraded automatically with extra charges without my agreement. And i also don't expect to be accused of lying upon checkout. That being said, the room was lovely and we had a great time. It was just a shame that the lady on the desk immediately presumed i was lying, and was quite rude. It put a bit of a downer on the weekend, which was amazing. She ruined the experience a bit at the end I might come back again, but would probably stay in another hotel close by. Being charged for things i hadn't asked for, and being accused of lying isn't really the experience i was hoping for. Everything else was fantastic, so it wouldn't take much effort to turn things around

"A grand old hotel"

mellendon, London, United Kingdom 13/11/2021

We really enjoyed our stay at the Carlton with its lovely interiors and friendly staff. It is in an ideal position with great sea view rooms. The meals were good for the price we paid though a little more choice at dinner would improve the experience

"Super hotel"

Rosie S, Greater London, United Kingdom 09/11/2021

Stayed here for 4 nights. First night the food for evening meal wasn't great but after that the food was superb. Good choice at breakfast. Very clean and staff very helpful. Very close to a steep hill to be able to walk along the beach.

"A bit tired"

samcasey243, Wimborne Minster, United Kingdom 08/11/2021

Unfortunately this once lovely hotel is in need of a complete refurbished! It's in a lovely position with fabulous views . The interior is very tired and a bit grubby , cracked tiles in the bathroom with a dripping tap ,grubby carpets, dirty balcony with mismatched chairs ! Had an iron stain on the sheets although clean still not pleasant. The staff though were so nice not one complaint there !

"clean and friendly Hotel."

graham m, London, United Kingdom 08/11/2021

the staff were all very friendly, the breakfast was delicious, and my room was great, lovely sea view. it is around 10 minutes walk to the pier, and around 15 minutes walk in to the town centre. the beach is of fine sand, though i didn't venture too far as it was November!

"A shame"

Samcasey, Witchampton 07/11/2021

Once upon a time would of been a lovely place to stay , but alas time has taken its toll ! Very tired , old fashion and a bit grubby ! On the up side the staff were lovely, very helpful and chatty ! Breakfast was good ! We stayed in a superior room with a sea view , the view was lovely but the room not so much !

"highly recommend"

jolantawisniewska, Swindon, United Kingdom 03/11/2021

I stayed with my mum here for 2 nights and thoroughly enjoyed our stay.Staff everywhere were friendly and helpful.Grounds are well kept.Food for breakfast and evening meal was delicious.The service and all treatment was outstanding And we didn't want to leave! Thank you ! :)


shaundeee, London, United Kingdom 01/11/2021

Nice large room, bathroom and balcony. Unfortunately the room smelt like smoke, the coffee mugs were dirty and had a hair inside(looked pubic). The hotel spa facilities aren't great but the spa treatments and staff at Arcadia spa were fantastic.

"What a Shame"

martynbevan1, Swansea County, United Kingdom 28/10/2021

Stayed here around 20 years ago, it was a very classy place then. Sadly this is not the case now, I will not be back. I am a big BW fan and have stayed at many locations without complaint. Sadly this hotel let's the BW name down badly.

"Don't waste your time!"

Relax36203788919, Peacehaven, United Kingdom 25/10/2021

Hotel is very shabby and needs a LOT of work! We had a massage included and it was very poor. Can barely call it a massage. The spa is disgusting. The jacuzzi water is brown, bits falling off it and it is not a relaxing place at all. The food is very poor quality. The staff have no idea what is going on. Food ran out both mornings at breakfast time and had to wait 30 minutes for the basics. Do not waste your time going here. Save yourself the disappointment!

"Nice hotel but dated and tired"

juliemwilkins1, Bristol, United Kingdom 24/10/2021

We were on a Secret Escapes deal. This is a nice hotel but quite dated. In places it shows signs of having come out of a pandemic. The room where I stayed had a large spider web hanging from the ceiling and in the window sills. The hotel is in a lovely central position on East Cliff, not far from the beach and town. It has a small outdoor pool which was not open when I was there in October. The indoor pool was open but is quite small so 8 people would be crowded. On our first visit, the jacuzzi and sauna were not open due to lifeguard being sick. None of the staff knew how to get them up and running. There should be systems in place to get the equipment up and running in staff absence. On our second visit, everything was working. Breakfast was very average. Hot food was very average and not hot enough. They could do with a microwave to heat up food and/or milk for coffee. Some fresh fruit salad would be nice as well. In general, the staff were all very helpful and we were made to feel welcome.

"Mr bishop"

User 22/10/2021

Excellent stay Paul and his staff were extremely helpful. The room and food were 1st class and was worth the money. We will be recommending to friends. Also excellent sea views which were a bonus aswell.

"Booking for 97 guests - Masonic Weekend"

rascall, Thundersley, United Kingdom 20/10/2021

I was the organiser for a Masonic Ladies Festival at the Bournemouth Carlton Hotel over a weekend in September 2021. The organisation for such an event was a big task but made somewhat easier by 'Kerry', a member of the hotel's staff who was a superstar. Kerry is one of the hotel's receptionists who has been given the added responsibility of organising large-scale events for one day in her working week. Clearly, just from my event, one day a week is insufficient time to arrange these events. Kerry often phoned and emailed me during her days off and in the evenings to make sure our event was well planned and catered for by the hotel. She came into work on her day off to meet me and discuss our requirements. Very commendable. I hope someone senior in the Best Western Chain recognises her dedication. With 97 guests resident, I anticipated some complaints. These were of a trivial nature and immediately put right by the hotel. Some of the hotel rooms were somewhat dated but clean, comfortable and spacious. Many of our guests had sea view rooms and balconies. Friday night entertainment, arranged by Kerry, was first class and received very complimentary remarks. Dinner in the restaurant on the Friday night was a little slow due to staff shortages but very reasonable. Our main Ladies Night function on the Saturday was a first-class event. Everything was as planned. The food, music, band, ambiance, and setting worked extremely well, again due to the dedicated planning by Kerry. A measure of the success of the event can be identified by the sum of £4,000 being raised over the weekend for charity. Early in our booking arrangements, we had a meeting, by zoom because of the pandemic, with Paul Clarke the hotel's General Manager. This initial meeting was the start of what turned out to be a very enjoyable and affordable weekend.

"Very pleasant stay"

OnAir27327149245, Keynsham, United Kingdom 20/10/2021

Excellent stay in this lovely hotel. Chose to upgrade to a sea view room which was huge. Spotlessly clean as was the hotel throughout. Strict Covid rules meant that rooms were not attended too unless specifically asked & we fully understood this. You needed to request additional tea/coffee making facilities & was left a large pack including biscuits. Food in the dining room was very good particularly breakfast. Service at diner was a little slow but it was busy & you could see some of the staff were ‘training' & with a shortage of staff in hospitality across the land, again we understood this. Staff at reception were efficient & very hospitable & we had no trouble finding a parking space in the large hotel car park. We will certainly visit again.

"Great stay at a reasonable price"

42mpw, Milton Keynes, United Kingdom 20/10/2021

Great location staff were great food was good but could do with a bit more on menu but well priced . Very warm and clean . Room great size and very clean and modern. Pool was great and well maintained

"Enjoyable stay....."

Curzon73, Alton, United Kingdom 20/10/2021

We thoroughly enjoyed our two day break, a Travelzoo deal which was excellent value. Our room was large, clean and comfortable. The evening meal was very good and as vegetarians we were pleased with the choices given. We liked the ambience of this traditional hotel, its location and friendly welcoming staff. A special mention must go to Pamela, the receptionist on duty when we arrived, her calm, friendly and efficient manner was a great start to our enjoyable stay.

"A short break in a grand hotel"

Terryjp1010, Dudley, United Kingdom 15/10/2021

Ignore the negative reviews, if you wanted to find things to complain about I'm sure you could, but we had a really enjoyable break. Our room was excellent, spacious, comfortable and spotlessly clean. The staff were smart, polite, helpful and attentive, In particular Kelly on reception, Jake our waiter and the restaurant manager. They all worked very hard to make our stay enjoyable. All our meals were fine, we had no complaints at all. My advice would be to pre-book your dinner table in advance to ensure you could have the time slot you wanted. To turn up at 6.55 and expect a table immediately is unrealistic.. Would we go back - definitely YES.

"Awful and uncaring Hotel"

User 13/10/2021

Refused to take my allergys and offer me alternative dining instead point blank refused to even make me an omelette. Dirty rooms with previous occupants rubbish in bathroom and carpets. Huge mould patches hidden by drapes.

"2* at best. Needs a refurb."

olsontowers, Chippenham, United Kingdom 10/10/2021

Like the majority of it's clientèle this hotel is old and dated. It's in need of complete refurbishment. Why? 1. We stayed in room 101 with squeaky and uneven floorboards throughout 2. The shower was at a fixed hight of about 5 feet, meaning it was impossible to wash with any kind of ease 3.The toilet cistern took 10 minutes to fill 4. Whenever the room next door used any of their bathroom facilities it sounded like it was draining through our bathroom. 5. The curtains didn't pull all the way across the windows 6. The plaster and wall paper was peeling away from the walls in the corridors. 7. The carpets are threadbare in almost all the public areas. The poor bar staff are inexperienced but seem to have had minimal training or support in how to pour drinks or use the till systems. We went out for dinner instead of staying in, and thankfully so given some of the reviews. But when we got back at 10.30 we were told the bar was closing and to order whatever drinks we wanted there and then. No night porter to continue service. We weren't after much, just a couple of nights caps. Very disappointing and a revenue opportunity missed. Breakfast was okay, but for a place that seems to say that service has been reduced because of the risk of infection, all hot items are under closhes, meaning you all have to touch them and increase the risk of infection. Check in and out were both slow because there was only one member of reception staff on duty, despite it being a busy weekend. The sad thing is, this could be such a great hotel! It's in a brilliant location with big rooms and really has all the raw materials a good hotel should have. But it'll take a huge investment to get it there and the management will have to pull their fingers out and train nd support their staff more effectively. Best avoided.

"Dated. Food particularly poor"

stephen c, Bath, United Kingdom 10/10/2021

My family has visited the Carlton every few years. Unfortunately our last visit in early October was a shock. The shower head was ...feeble. Not enough water to shower properly. The taps looked unclean and ancient. The bed was fine and the room, if uninspiring, it was at least clean. The food was very poor. I gather that there was a staff shortage. Fish overcooked. Breakfast too crowded, with lots of elderly doddery guests hovering too long. Sausages are often my arbiter of whether the food is up to scratch. Sausages awful, bacon cheap and flacid, hash browns greasy, cheap nasty jams ( the type you get in Poundland 20 for £1) Nasty cheap bread. English breakfast tea ran out and never replaced Irish butter ( that really helps UK farmers) Bar ran out of crisps-no bar snacks-~hopeless. One good point-the staff were friendly. Finally, £10 for overnight parking is steep. It always used to be free. As a regular visitor to Bournmouth I'll probably look elsewhere in future.Shame.

"Mr b"

User 09/10/2021

Poor and not great service. Won't visit again. And not cheap and on the website looks so nice and clean but in reality is not really. And the swimming pool was not clean too. I would not recommend this place. I have visited a lot of hotels and cheap and much more clean and nicer. Very disappointed ☹️

"Potential to be a lovely seaside hotel but many problems"

IntrepidExplorerSW, Clevedon, United Kingdom 08/10/2021

Positives: - Lovely looking hotel inside and out with inside and outside heated pools - Clean, well kept public areas and dining tables well spaced (covid-aware distancing); corridors felt quite plush - Good options at breakfast, nice coffee and a lovely waitress (she had blond hair) who brought me a tasty specially cooked vegan breakfast (so no cross-contamination with non-vegan food) with vegan sausages and the usual English breakfast options except mushrooms as no-one had informed the chef there was a vegan diner and they were cooked in butter -Very large room, entrance area and bathroom (room 94). Kettle with tea and coffee plus biscuits but note no bottled water. Good to see less waste in bathroon supplies as the soap, body wash and shampoo were in refillable containers fixed to the walls. Much better for the environment and they were good quality. - Good sized car park, paid £10 for 24 hours when checking out. You need to give your registration number at reception when you arrive. The car park is down a side road just before the hotel entrance (and at the back of the hotel if the front is seen as the sea-facing side) - Most staff were polite and helpful, a few were friendly. The not-so-good: - Very noisy room due to someone constantly walking heavily above all afternoon and evening, plus it overlooks the car park on ground level. If coming again, I would ask to be in a different room. It was also a little tired and in need of refurbishment. - Real issues for other guests and myself with dinner bookings. Two other groups of guests as I was checking in were complaining about the limited time availability for them to book (6pm for the group and 9pm for the couple) but thank goodness I booked dinner when we arrived and sorted the car park a few hours before the unusually late check in time of 4pm. - The hotel blamed travelzoo forthe confusion, but travelzoo said they sent the correct details that my booking was for a room with breakfast and three course dinner with vegan food requested. On their system, we were booked just for a room. There were issues with vegan food at the dinner service- I was initially offered a starter followed by a salad and was told all the cheesecake desserts were vegan after checking with the chef. I asked about the chickpea curry instead of the salad and after checking again, I was told that was ok and it was very tasty- highly recommend this. Checked again about the desserts as I said I thought cheesecake was usually vegan, especially the one with clotted cream, and chef then confirmed only one dessert was vegan so for anyone with dietary allergies and intolerances- be very careful here. - The fitness room is not fit for purpose- two of the three machines (bike and treadmill) were out of order and the cross trainer was the only one working. There are a few weights and a bench though - I tried phoning before coming to check on several things including early check-in options and vegan food but could not get through despite many attempts and leaving voice messages. I was later told they were too busy to answer the phone or return calls. An email contact on the hotel webpage would be helpful (and there isn't one, contrary to what the receptionist told me) - The attitude of the receptionist on check-out was poor. She asked me about my stay and I said I had enjoyed it but there were a few issues. She asked me to tell her about the issues as she'd rather take a note and deal with them so I mentioned about the dinner booking issues and the noisy room. She then asked if there was anything positive because "our generation like to complain", and she said this in front of other guests with a smile as though I was just having a go, whereas in fact she had asked me for the negatives so she could action them. I reminded her that I had said I had enjoyed the stay initially and then left as quickly as I could. I think even Basil Fawlty has a better way with guests!

"Bournemouth Carlton Hotel"

User 04/10/2021

Great place to stay and very close to the Beach :) Excellent period hotel with a brand name.......with very friendly and professional staff comfortable large rooms with great facilities good parking and access

"Newly decorated and spacious bedroom, lounge and bathroom with splendid views"

User 04/10/2021

We were wonderfully surprised at the excellent deal we had recently at the Bournmouth Carlton Hotel. The bed was new, large and comfortable so we were able to enjoy a good nights rest. Thank you very much - Laura

"Extremely average"

roshanson, Andover, United Kingdom 03/10/2021

We had a very good deal and therefore the hiccups weren't a problem. First, broken coffee machine all three days we were there a bottle of wine and a box of chocolates in the deal. We had to ask for the wine with our dinner and didn't bother over the chocolates, Room was lovely and the salon (Arcadia) is excellent.

"What a change since our last visit - would never have thought things could get so bad"

Gemdragon, Southampton, United Kingdom 02/10/2021

So lets just provide a little background We have been staying at the Bournemouth Carlton for years whilst under the ownership of Hallmark but this was our first trip under the BW umbrella. Having stayed at BW locations throughout the world, we had high hopes that were dashed before we even arrived Pre-arrival: do not expect to be able to contact this hotel, central reservations couldn't (they did keep apologising), we couldn't as they never answered any of their telephones (on any line options) and the emails sent on 25/08 and 18/09 never received a reply - this should have been the first red flag Arrival: This went seemingly quite smoothly - we had booked two executive seaview suites (side by side) and the rooms although large with outstanding views and great little balconies had wallpaper peeling off (hidden behind the curtains), a phone that did not work, blown lightbulbs that had not been replaced. etc OK, we were staying one night so not a biggy Afternoon drinks - bar staff amazing! One of the staff members that are a real credit to this location! Dinner: Disaster started here. Ignored for over an hour watching table after table being served meals around us. Maitre De could not care less, general manager got involved. In the end, dinner for 4 refunded at £15 per person (is that all you charge?) so ended up eating at MacDonalds! At least we got served! Breakfast - arrived for breakfast - waited with no staff member willing to help until my husband ended up finding someone to check us in. But you are not on the list for breakfast! Go back to reception as this is just the final straw of this sorry stay. Are advised that booking is room only - but no it isn't! Go to room and get proof of rate details and are told that this has been booked by central reservations as room only - but I gave the paperwork over when I checked in with all the information on (note images of the vouchers were also emailed over on 25/08 - Oh but that's right, it was the email that was ignored!!) . Totalling upset at this point and just want to go home but other three members of the party want breakfast before driving (OK, so they got breakfast but I cannot stomach anything by now so head back to the room - key won't work , 2nd time this stay!). Other three advised breakfast is cold, waiters had not even turned the burners on under the hot plates so everything was cold (yes, my husband watched them eventually being lit but by then it is too late!! Others around them complaining also (as were the people in the car park talking to my son!) CONCLUSION: Team members seem to be suffering from a complete lack of leadership and the managerial team (maitre de, etc) have a can't be bothered attitude. We booked this stay during Covid in the hope of keeping locations such as this on their feet - we should have booked with a hotel that actually wanted repeat guests (there are plenty to choose from in Bournemouth) Best Western should be ashamed of this location - it has such potential and a lot of staff work their socks off to try and help the guests but without the interest at the top, they are doomed to failure After seven years staying here, we will not be back!!! It is up to you to choose whether this review is useful or not but this our opinion and our decision for future trips to Bournemouth is clear, we will be staying elsewhere!

"Just lovely"

ryanc7772015, Wolverhampton, United Kingdom 01/10/2021

Not my first time at the Bournemouth Carlton, but since the pandemic I felt I owed it to the hotel to finally write a review on its qualities. It is without doubt the most lovely traditional quaint British seaside hotel you could find. Overlooking the sea and only a few minutes walk from the pier and town, its the perfect location. Rooms are lovely, always clean. Staff are always helpful and cannot do enough for you (big shout out to Pam on reception for the most welcome we've ever felt in a hotel). Indoor and outdoor pool both amazing, with the outdoor pool always well heated in its private garden setting. We've only eaten for breakfast and bar snacks but if these are anything to go by, i'm sure the dinner is of the same excellent quality. Well done to everyone at the Bournemouth Carlton, you have life long customers in us.

"Relaxing couple of days with friends"

Berm300, Watford, United Kingdom 30/09/2021

We stayed at the Carlton Hotel with friends for a couple of nights. Check in was easy as we had already checked in online. Our room was large , clean and had a lovely view. We had a lovely swim on both days , the lifeguard was friendly and very helpful. We ate in the restaurant , the food was tasty and well presented. All the staff could not do enough for you. The buffet breakfast had a great choice on both days and again the staff were cheerful and helpful. We enjoyed our stay and have booked to stay again in December

"Great short break at The Carlton Hotel, Bournemouth"

User 29/09/2021

We have just returned from a first class stay at The Carlton Hotel in Bournemouth. Our experience was great from start to finish. Our check in/check out was efficient and the staff were pleasant. Our room was well prepared and comfortable with a spectacular sea view. We were impressed with the Hotel's high standard and the convenience of multiple sanitising stations for guest's use. We were fortunate to enjoy good weather and able to soak up some lovely sunshine on the balcony. It was so great that Paul Clarke the Manager, showed such appreciation for our custom. We also appreciated a lovely welcome from Nicola working in the charming dinning room who ensured our dinning experiences were smooth and efficient. We thoroughly enjoyed all of our meals too. Thanks to all. We are already looking forward to our return visit.

"Very good value"

Gilly-Duts, Sutton, United Kingdom 28/09/2021

Overall very good value and service. Rooms dated but large and clean. Lovely sea view. Good position for walking to the beach. Bathrooms dated with feeble shower. Staff all helpful. Outside pool area was lovely.

"great location, great hotel, excellent staff"

17sylvie, Glastonbury, United Kingdom 27/09/2021

Just back from our eighth visit to the Carlton since reopening in May 2021. Yet again we had a wonderful stay. The Hotel is just a short walk to the beach, park and shops. We had one of the newly refurbished rooms,it was a lovely , light and airy room with clean lines and modern Scandi furniture. Once again the staff were amazing, nothing is too much trouble, we had a long chat with Paul, the Manager, who asked for feed back on our room. It's good to know that guests opinions do matter. The staff make an effort to get to know their guests, especially Kelly, who is brilliant and a credit to the Hotel. Looking forward to our next visit in November.

"A special event weekend"

User 21/09/2021

The whole weekend was absolutely fabulous. The hotel and staff were wonderful, especially Kerry on reception, Nicky, and Paul Clarke, the manager, infact, all staff from bar staff, waiting staff, house keeping, everyone. All so welcoming and friendly. The weekend was brilliant. Our room was excellent, food great and glorious weather. Will be going back very soon. Thank you all too for being there for us after my husband was taken to hospital on the Friday night. All were so helpful and concerned. But all turned out well and we continued to have an excellent stay. We didn't want to go home . See you very soon.

"Great location but in need of serious refurbishment"

User 18/09/2021

The location of this hotel is excellent but that is all, all rooms and decor need updating, repairing and refurbished to make it an acceptable standard. In my first room the TV was not working, the room smelt and it was very dirty, my next room, the shower would not turn off, and there were a lot of things in need of repair. Staff are friendly but there are very few of them and most appear to be students. Great place if you are looking for somewhere very basic to sleep but hopefully the company will take note and start looking into updating and repairing this place.

"In need of update"

Christine P, Hull 17/09/2021

Location good, food good but rooms very shabby, peeling wallpaper, stained carpets seriously dated furniture. Very short staffed and not well trained had problem with shower, no maintenance man employed. Reported it to Reception but not interested another guest sorted it out for me. Expected Basil Fawlty to appear anytime. Needs serious money spent on in, but care and cleanliness costs nothing.

"It'll do."

User 17/09/2021

Unfortunately, the most accurate description I can make about this hotel is “it'll do” Positives: Rooms are spacious Near the beach Some rooms have a nice view Receptionists are friendly Pool was okay considering you're in England. Negatives: The whole hotel needs modernising! Lack of care in the rooms and around the hotel. They barely clean at all. Lack of staff therefore lack of attention at times. Fire alarms will randomly go off (as late as 3am!) Very squeaky floors. Food was obviously very cheap. The gym had broken machines and dirty. The sauna was very tacky and cold. There was dirty paint on the walls and dirt on the ground (avoid!) Overall, it served a purpose for meantime and, depending on who you were, made it good. The surrounding area were either very nice (like the beach) or very dirty. There was one street in which hosted plenty of nice restaurants, ruined by drunks, boy racers and loudmouths. It was okay. I wouldn't stay here again.

"needs moving with the times"

549nasher, Gosport, United Kingdom 17/09/2021

Spent 4 nights at the hotel, our first room was awful, my heart sunk when i walked in, dark,dingy,colour was awful, view was awful, carpet,furniture was awful and dated, yes you get what you pay for, first couple of days had a awful smell which we alerted reception,the nice lady then moved us to a timeshare suite, which was alot better with a sea view, but still need things replaced, the pool was lovely and warm, but shingle sticking to your feet, the was what i assume a old pool bar closed and worn down, basically the pool area needs massive improving and garden area, dirty pond and worn down/closed summer house, also need lighting around pool and garden area at night, theres no WOW factor, owners need to move with the times and stop ripping off customers in offering so much and giving so little.The best thing apart from pool was the staff, them like the hotel are being run into the ground, what a great location to be in, on Bournmouth seafront opposite a lovely sandy beach and the owners can't be bothered, we stayed in the Cumberland last year, vastly superior, this is something you need to aim for, with global warming and tempratures rising(ok not a good thing) and covid times, here's a chance to grab new customers/older customers from abroad and keep there here.


User 17/09/2021

Just got back from a holiday with my uncle, auntie and cousins we was suppsoe to be in Portugal but this was a last minute get away. Hotel scored 5/10 for me hotel rooms definitely needs an update wallpaper coming apart from the walls, carpet very dirty. Room was spacious and bed was comfortable. Hotel its self is very out dated.. staff worked hard but did feel for them as there was a shortage of staff. Staff could do with cheering up. Reception lady on our arrival was very helpful. Swimming pool was always nice and warm grit around the pool wasn't comfortable to walk on and always had bits in the pool. Breakfast in the morning was fine. Overal an okay stay but wouldn't return in a hurry

"Hit & Miss"

User 17/09/2021

Short stay booked through third party. Hits: Friendly staff throughout our stay even though they were stretched beyond their limits. Outdoor pool was excellent. Spa was great. Location fantastic as close to beach and all other activities close by. Misses: On arrival told that parking would be charged at £10 per night, should be mentioned when booking as £30 out of pocket before we even moved. We had what was described as an Executive room with sea view and balcony, I would not like to see the standard rooms if this was Executive as there was a musty smell in the room, bed was extremely uncomfortable, carpet was not even hoovered, no telephone or fridge in room, bathroom and overall decor requires updating, balcony looked like it had never been cleaned in years. Broken ironing board. Food was brought out cold from the soup starter to the mains, we could only assume this was due to severe staff shortages as you could see staff literally running around like headless chickens. Seating areas in bar and lounges the furniture requires cleaning and lots of plates and glasses left throughout all areas. Its a shame to have to write a negative review but honesty is the best policy. hopefully improvements are made to a hotel with good staff and big potential.

"Another fabulous stay"

arthursP902XC, Sheffield, United Kingdom 10/09/2021

We have stayed at the Carlton Hotel in Bournemouth many, many times over the past nine years and we have enjoyed every visit. We have just returned from our seventh trip since May this year and the Staff are all exceptional, friendly and helpful and nothing is ever too much trouble. The are the main reason we return so often - they always make us very welcome and look after us extremely well. Theirs is a difficult job and they are a credit to the Carlton. We will be back soon and would never stay anywhere else.

"Afternoon Tea!"

User 08/09/2021

To be my first afternoon tea for my cousins surprise birthday, I won't go anywhere else! It's was absolutely amazing. So private as our party, weren't disturbed at all, very posh and such a beautiful building. The food was divine! The service was perfect. I will definitely be returning!

"Birthday Afternoon Tea"

User 08/09/2021

We spent 3 wonderful hours in the library having afternoon tea for a family members birthday. I highly recommend it as the staff were very attentive and the food was wonderful. Worth every penny we paid for a lovely afternoon

"Highly recommended"

seppi1811, Watford, United Kingdom 08/09/2021

Excellent location and and old established hotel from the Falty towers era that has maintained a high standard of service to its guests. Admittedly it's a little odd fashioned but that adds to its charm. It's a definite must visit location

"Needs updating"

User 06/09/2021

This used to be a nice hotel. Last stayed here 3 years ago and it's getting tired looked like nothing had been done in all that time. I paid £648 for a two night stay in a "superior" sea facing room over the air show weekend. Realistically it was just a mediocre room with tired decor and poor water pressure to the shower. If this was a superior room I would not want to be in a standard room.


User 03/09/2021

Great position of the hotel a short walk into Bournemouth and the sea. The heated swimming pool is excellent and a great choice for breakfast. The shower was very disappointing and the bath was too small with the shower curtain in when showering.

"This is not Fawlty Towers . This is a nice three star hotel"

funfunfun66, england 02/09/2021

I took a three day spa break with meals and breakfast included also two spa treatments. Good value for money. Good food and great size portions. Friendly helpful staff. We stayed in room 104 it was a good size with an awesome large window with view of the sea. The spa treatments were lovely . One of the rooms was a little hot while having treatments but this was sorted with a fan. We used the indoor and outdoor pools which were both so lovely and warm. The hot tub was Luke warm. Plenty of sun beds around the pool. Fresh towels for use. This is a child friendly spa. Very family orientated . Lots of rooms with awesome sized balcony's with sea views. Don't expect the ritz as you are paying three star prices so you will get three star standard. Remember the hotels have been closed for so long they have not had time to do repairs. So you may get some wall paper that is peeling off. You may get some windowsills that need a sanding and lic of paint. But you will get a good sized room that is clean and provides you with all you need comfy bed . Nice hot shower and deep bath. Fresh towels when needed and tea and coffee facility's. Good internet I hope this helps you decide to give this hotel the business it deserves . Plus you will eat in a dining room with beautiful chandeliers playing lovely soothing music while you eat. You will be served by a mixture of characters who all will see to your needs if you ask. One other guest said they ran out of the wine they wanted ......... well have a g and t instead !! It's not the end of the world. Breakfast was great a fry up all lovely and hot and a good choice of toast and Jams even Nutella for the kids and big kids. I hope this is a helpful review Do not expect the Ritz expect the above I have shared with you X

"3 night break"

777April777, Bushey, United Kingdom 02/09/2021

Our stay here was really lovely. The staff are all very helpful and attentive. The breakfasts were hot, fresh and lots of choice. The hotel is a bit dated, but then so are most of the hotels in Bournemouth. The location was perfect for what we wanted.

"Great location / lovely uk staycation holiday"

User 01/09/2021

Myself and my boyfriend stayed at this Hotel over the August bank holiday for 3 nights. Hotel staff lovely and very helpful. Our room when we first arrived was on ground floor and although very clean and big it was very dull and in need of updating,(broken bathroom window also). Went to reception and asked if there was any other room available as i was not really happy with the room / view as we did book for a room on a higher floor, the girl on reception was really nice and looked for me and she did understand were I was coming from about the ground floor room, she took me up to another room on second floor and it was lovely newly refurbished and updated decor. Would stay at hotel again but definitely make sure it wasnt a ground floor or would ask if room was a newly refurbished one.

"Good hotel by the beach"

michaella156, Slovakia 01/09/2021

Stayed for 2 nights. Family room was big.The hotel is a bit dated but we booked it because of the heated pool outside fir our daughter. Location is by the beach which is excellent. Breakfast good hot and freshly done. Tried soups from the bar menu and there were tasty. Spa need a serious update . Would come again

"Beautiful sea views - helpful staff"

User 27/08/2021

We had originally booked to stay in the sister hotel ‘Eastcliff' however, we were very disappointed with our room as it was not what we felt had been advertised, we had booked a deluxe suite. The room was in desperate need of TLC and we felt the price we had paid we deserved something better. The young lady on reception was really helpful and went out of her way to address our issues, however, she was completely on her own and so we headed over to the Carlton to speak with the management team. Kamal was the manager on duty (both managers we dealt with were professional and friendly) and he couldn't have been more helpful he quickly resolved our issues and offered to move us over to the Carlton. He managed to organise this at the end of his shift … when he possibly should have already left, so a big thank you. The room was a definite improvement- with beautiful sea views and a more modern feel. It was well equipped, with comfy beds and tea making facilities. Breakfast was great and the restaurant area was clean. We chose to eat in the hotel restaurant one night and had a lovely meal. Bar staff were really friendly and helpful as were restaurant staff. We were aware that there may have been a shortage of staff as some staff members managed different roles throughout the day. All staff were helpful and friendly … despite possibly having to deal with complaints and working long busy days. The hotel does need TLC in some areas but we really enjoyed our stay after our initial issues. You certainly can't beat the location although worth pointing out there are steep slopes to navigate at times to get to the beach and pier. Thank you to all the staff who may have been working under challenging circumstances in recent times for making our stay so enjoyable.

"A short break not to remember"

NEWJOB, LONDON 25/08/2021

My family and I have just experienced the worse 7 nights stay at the Carlton Hotel -where do I begin! The hotel is advertised as a spa hotel with disabled facilities but this really was not the case. When we arrived the jacuzzi was out of order for 2 days and so was the disabled lift. The shower in the so-called disabled room was a bath with a shower inside so not convenient for my disabled mother-in-law. The hotel itself is in a poor state and needs refurbishing inside and outside. Doors and skirtings are scuffed and need to be repainted, windows glass blown so the majority are misty. Dirty glasses and plates are left around the hotel for hours not picked up and attracting flies. In my mother-in-law's room, we found an unlocked electrical service box that was not secure that had very old wires sticking out, and could have been dangerous if there was a child in the room. Annoyingly the keys to both our rooms were faulty and had to get it changed three/four times so was constantly breaking down. The rail in the lift was broken when we arrived and was still broken when we left. The rooms are very dated and the photos advised on the website are very misleading, the carpet was dirty and in some places was a trip hazard and found nails sticking out of the bannister. Very disappointed with some of the staff as the students were not properly trained and giving out wrong information, for example, we enquired about the price of the breakfast and was told it was free and this was clearly not the case, continently was £15 p/h but later was told it was £10 so for a family of 4 if would cost us between £60-40 needless to say we went out for breakfast instead and paid £25 for 4. On a positive note, Nicky in the restaurant, Kerry in reception, Michelle and Sophie in Arcadia Beauty Spa were all very professional and friendly. Overall we paid just over £3,500 for two rooms, 7 nights total rip off.

"Fun family holiday Hotel has alot to offer!"

User 25/08/2021

The hotel certainly needs a full make over ,the furniture in the rooms is dated and scruffy. Some staff are not trained especially in the bar area. But the positives are the swimming pool is lovely and the lifeguard is very good at his job and helpful. The hot breakfast is very good but to make it better they could do with danish,croissants etc. A really nice coffee maker would be a good asset too. The rooms are large and we had a great Seaview. This hotel is perfect location,5 min walk to beach and 10/15 min walk to some lovely restaurants nearby. So if the hotel had a full make offer it could easily be 4 or 5 star hotel as it is 3.5 .

"Lovely Stay"

Sarah76_12, Rugby, United Kingdom 23/08/2021

We had a lovely stay at the Carlton. We have stayed here many times and love the charm and character of this impressive building. Our room was clean and spacious. Breakfast was delicious. The staff were friendly and helpful.

"A short break to the beach"

User 23/08/2021

Great location on the cliff within a 5 minute walk of the beach and 10 minutes from the centre. Rooms were very nice and the bed was comfy. The only downside was the shower. It was very low pressure especially when you wanted it warm. I didn't complain because I heard rumblings around the hotel from other guests about this. We were only there for 3 nights so not a big deal for us. Breakfast was varied and tasty and the swimming pool area was well kept and a bonus versus other hotels in the area. We spent a lot of time there in between adventures. And it is heated! If you have time visit the SPA and have a treatment. My wife had two and loved both of them. All of the staff we met were very warm and welcoming. Would we visit here again? Yes. Overall we had a good time at the hotel and Bournemouth in general.

"Short break"

User 19/08/2021

Booked this hotel for a short break with family. Excellent location. 5 minutes walk to beach. Friendly and helpful staff. Heated indoor and outdoor pools were a hit with my son. Would stay again…………..

"The visit was amazing"

User 18/08/2021

The room service was very helpful and even left skincare bars for us to use. The room size was decent and food was delicious but they need to add more options on the kids menu because there is barely any. It would be better if they added a kids room with toys and games for children to play with.

"Good value sea view relax family trip hotel"

KHHong, Kingston upon Thames, United Kingdom 17/08/2021

Good value . Great view from room . Room size is decent . Cleanness is also good . Breakfast is not bad . Staffs are friendly . It has a nice pool and quite good for family visit . Location is also not bad , near the east cliff zip zap . Only improvement I would suggest is to have better step less access . The hotel has got stepless access if you are a wheelchair user but for just luggages and wagons and buggies etc | had to carry them up 5-6 steps from either main or car park entrance

"Weekend stay"

User 16/08/2021

A hotel, that is generally in need of a little tlc but the investment may be sizeable.staff were efficient and the meal trialed on Saturday night was lovely. Pool was a great success with kids. Would definitely return as the family all enjoyed it.

"Awful hotel - Shortened my stay"

emjanef_23x, Birmingham, United Kingdom 14/08/2021

Me and my boyfriend chose to stay at this hotel based on the pictures, rating and location. I have never wrote a review on here but I wanted to share how awful my experience was so others can avoid it too. Firstly for £180 a night you would think they would include breakfast however this wasn't included in the price. We went into Bournemouth for breakfast instead which was nice. We arrived to discover the parking was £10 a night which is a lot considering you are a guest at the hotel. The hotel looks fairly nice from the outside and when you walk in it is spacious. The receptionist checked us in but was quite unenthusiastic. We discovered our room was extremely far to walk to but when arriving to it we noticed the door can just be opened with no key. It didn't lock or need a key to get in. We pushed our way through to find the room smelt of damp and wee. The only positive to this was that we was given a full sea view room when it wasn't requested. I went back to reception to request that we get moved rooms on which the girl on reception said she will have to see what's free. She wondered off to check no one was in a room and come back, plonked herself in the chair and said “well I have a room but it's not a sea view”. I said we hadn't originally booked A sea view room so that's okay. She said “well actually you can see the sea from the room so”. I said okay that's fine confused at her contradiction. She then dropped her phone on the floor and swore infront of me getting distressed about several people also complaining about things. We moved all our luggage to the next room. They have the trolleys for staff to assist you with you luggage for situations like this but no staff members were there to help, it's deserted. The second room was not much better. The tv was broken, the balcony had rubbish all on and the door wouldn't lock on the inside. 8am in the morning the maid just walks in while I am just waking up as the door could not be locked and there was no sign to tell staff to “do not disturb”. We didn't want to stay our second night so we checked out and requested a refund. The lady on the desk was training and was left on her own so could not issue us a refund without a supervisor. She should not be left alone on a busy period and we should also have been able to get a refund straight away not having to come back at 4pm in the afternoon for them to still not know the situation and to be rude towards me about what I was asking for. The pool looked lovely but I never had the chance to go in it with it shutting at 6pm and opening at 10pm. This hotel has potential to be amazing but the staff and the outdated rooms are a massive let down. I will not be staying here again.

"Great room - awful hotel and food"

mandajaneb, Surrey, England 12/08/2021

My room was huge with an amazing view. Sadly that is the only positives. When I arrived the lady on reception insisted that I hadn't prepaid for the room and tried to get me to pay again, luckily I had printed out the email confirming my payment. The food in the restaurant was extremely limited and horrible - some of it so bad we couldn't eat it. We were half board but didn't return after one meal. The staff didn't seem to know what they were doing. Couldn't find the drinks you wanted at the bar, you had to point them out to them, and it was supposed to be a cocktail bar! Only one card machine shared between the bar and restaurant, and EVERY sale had to be printed out and stapled together then placed in an overfull glass. So every trip to the bar took forever. And finally mine was supposed to be a spa break. The sauna and jacuzzi were broken. The indoor pool had 2 chairs beside it so nowhere to relax and was being jumped in by children who were running in and out from the outside pool. It's a shame because it could be a fantastic hotel

"Very enjoyable stay"

msm767, Belfast, United Kingdom 11/08/2021

Lovely stay at the Carlton. Staff were very friendly and helpful, in particular Jordana and Mridul. Nice choice of menu in the bar and a great buffet breakfast. Great sea views and a very good pool area. The location is perfect.

"Room 319 excellent views but the shower was a trickle and a let down. So if you prefer views to having a decent shower go for "

User 06/08/2021

Check in- Smooth an easy as checked in online. Pool- very nice pool area, lots of space, clean and tidy. You got free towels just in the bar area. The life guard was efficient and wasn't afraid to tell people who were not following the rules. Room 319 excellent views,however the shower was useless. The water trickled out, and it was a tiny space to wash in. The taps on the sink both had H on. I informed staff. I was told as we were on the 3rd floor the pressure was not good, so therefore there was nothing they could do about the shower, which was rather annoying considering how much we paid for the room. They also didn't change the taps to hot and cold. But they did change the cracked toilet seat when we informed them. The room was clean, but very dated. The bed and pillows were amazing and we slept well. In the bedroom, there was tea, coffee,milk, cups biscuits, towels, toiletries, an iron and ironing board, lots of coat hangers , a hairdryer, sofa and smart TV. Hotel- very dated in its presentation, but was clean. Staff were friendly and worked hard. The food was nice but due to being short staffed it took over 50mins to arrive and that was for 2 sandwiches. The hotel is around a 15min walk into the town centre and the beach. The whole of Bournemouth is full of hills, so take your walking shoes. All in all a pleasing stay.

"Long weekend stay at the Carlton with friends."

JohnnyOConnor1987, Bristol, United Kingdom 31/07/2021

Long weekend trip to Bournemouth with some friends. Great hotel and location. We all had a fantastic time! We have to say that our stay was made all the more special thanks to Daniel who works at the hotel. He made us feel so welcome and couldn't do enough for us all. All of our needs were taken care of. Make sure if you're staying at the Bournemouth Carlton East Cliff hotel to check Daniel is there to make the stay all the more worth while!! Thanks to Daniel and the team. Love John and the boys.

"Perfect Location"

User 29/07/2021

Well located Hotel on the beach. Short walk into the main town and also the promenade/garden area. Paul the manager is an asset to the hotel, he went above and beyond to help us. Pool area big and outdoor pool very warm.

"Such a shame, could be an amazing holiday spot."

Dee S, Allhallows, United Kingdom 28/07/2021

Pool absolutely fabulous, room size was generous with an added bonus of a sea view & balcony - they are the positives. Air conditioning not working, when I enquired as to why the receptionist just shrugged her shoulders and said she didn't know why - rooms are extremely hot. Drinks/bar food can take approx 10-15 minutes to be served and then anything up to an hour for food to arrive (yes, even sandwiches!) Rooms are not serviced at all, covid is given as the reason but other properties I have stayed in are servicing rooms so that is a crock. Staff seem fed up, rather unsmiling and probably exhausted from complaints! The time here started with great expectations however there is no pride or passion in this property or a want to offer a memorable experience. If it wasn't for the pool, I think they would be out of business. Please do better, so much potential but little enthusiasm - which is why we tend to go abroad.

"Nice hotel however poorly managed and slow service"

Macazooti_cheese, Nottingham, United Kingdom 24/07/2021

The hotel itself was lovely, however the service is extremely slow and poorly managed. We stayed in the sea front room with a view of the outdoor pool. The room was spacious, the air conditioning was good, enough wardrobe space and cupboard space. In terms of toiletries, they only provide shampoo no conditioner, they also do not provide toothpaste or anything like that. We asked for our room to be serviced on Sunday and again on Monday, however nobody came at any point during our stay, so for the entirety of our week we had to reuse towels and continuously ask for toilet roll… The breakfast we paid for to be included was not worth it, the service being too slow so we waited around for almost all buffet items every morning, and the food that was out and ready was quite cold. The bar is very over priced and has limited drink options, that goes for the restaurant as well. The outdoor pool is really nice, shame they don't have enough sun beds for all the guests.

"Disappointing and shocking"

raghas76, Leicester, United Kingdom 24/07/2021

Family holiday. Location is great. Outdoor pool was great for the kids. However the hotel needs to improve on its facilities and decor. Our toilet did not flush so we were asked to use the lobby toilets temporarily. These were disgusting and had not been cleaned. Our room had only one lamp that worked. Shower was constantly dripping, toilet would not flush. Very dated decor. Floors were dirty as it had not been hoovered. Cleanliness isn't a priority!!!

"Great for the sunshine"

User 29/03/2020

When the sun is beaming it's like being in spain with the beach on your doorstep and outdoor pool. We had a wonderful stay pretending we were on a proper sun holiday. The rooms were nice and clean but some parts of the hotel a little too traditional for my personal taste

"Afternoon Tea"

Nichola_Wood, Dorset 19/03/2020

Found ourselves a sunny spot in the bar to enjoy our afternoon tea. We enjoyed a variety of sandwiches, some warm scones and a selection of amazing cakes; so plentiful we asked for a ‘doggy bag'. Staff were friendly, polite and helpful. The hotel is in an envious location with views across the bay. Plentiful parking behind the hotel although there is a cost to park.

"Very pleasant in every respect"

User 18/03/2020

Staff were helpful and friendly. Atmosphere was relaxed. Our room had seen better days but it was a good size and the bed was very comfortable. Dinner was very good but the buffet breakfast was cold (it wasn't supposed to have been) and the coffee came from a self service machine. Good value for money

"First and last time....."

User 16/03/2020

It was Nanas 70th birthday, so we thought we'd treat her to a lovely family meal. First disappointment was the hotel demanded us to pay in full and book a room not needed(as we live in the local area), weeks before the actual date booked. I understand business is business but the request was quite abrupt. We arrived and as booked had a lovely private dining room with its own lounge for before and after the meal. So it was a perfect start to the actual celebration. We sat down when asked to by a lovely staff member. Looking forward to the the pre ordered Sunday roasts. The starters came out and looked promising, they all tasted nice. Due to this whole virus issue we had a few edlery members of the family we thought was best to give it a miss. The hotel wouldn't refund the pre paid meals for them so we asked for them to still be plated and brought through as we had already paid for them, which confused the waiters a lot. Now for the so called amazing roast lunches they had promised. As soon as it was placed in front of me my heart sank..... I had ordered beef it more looked like a leather boot sliced and placed on my plate!! Everyone else felt the same, pork and lamb were so over cooked and dry! either they had left them under a heat lamp as soon as the starters had been served or the chef slept through the oven timer alarm. Each plate had half a roasf potato cut into quarters and a bit of brown water(gravy/jus) and "garnished" with so much rocket our pet guinea pig could have had a feild day!! The side dishes took so long to come out after the main plate that we were wondering if the plate of leather, rocket, half a roast potato with brown water dripped over it was all we were getting. Luckily they arrived to make our plates full. Brocoli was bland over cooked, carrots were OK, parsnips were more like crisps. Quantity of the side dishes was no where in comparison to the amount of people that were there, was a joke. So much so we had to ask for more cauliflower cheese, only to be told that's all we can have!! if the three people who didn't turn up did, God know what would have happened....... Desert the chocolate brownie was so hard I would have been able to break a window with it, best thing that was serverd was the strawberries and icecream for the kids, lucky them. The service staff were lovely, that's the only reason you've scraped a 2 star vote. So for the price of £30-40 per head I wish we had booked out the whole of a local TOBY CARVERY and still had better food!!!!

"Potential to be truly excellent"

Grin G, Luton, United Kingdom 15/03/2020

In reality somewhere between 3 and 4. Why? Well, it is not average but, in all honesty, it is not quite very good either. Staff are all friendly and helpful save for one issue. Reception told us to get robes from the Spa. Ok. Got to the Spa "You need to ask reception." Gents changing rooms being 'refurbed' so you get the use of what amounts to a cupboard with a light. No lockers, no seating. No real biggie just a bit lacking in refinement. Spa itself was alright. Indoor pool a decent enough size, all things considered. However, roof looks a bit knackered and in need of fixing. Windows and frames not been cleaned in some time. Come on guys, it's not high season, but how much effort is a damp rag or some windowlene? Really not a great impression. As with many hotels, it seems, the place can be kept unbearably hot. You can't please everyone, granted, but you've got the heating on and then doors open. That makes no sense. Corridors, room Cocktail Bar all the same. Room, we were on the 3rd floor, was good enough save, again, for a couple of points. Water pressure was abysmal. Truly, truly awful. Shower was either maximum so it was 'hot' intermittently or 2mm off that was cold. Radiator was on FULL. Windows opened immediately, radiator turned down. Food. Really good. Lovely dining room. Great service with a good high end feel. Breakfast also very good. A very decent selection to help yourself. I can only imagine the complainants on here never lift a finger for themselves and couldn't cope ! Cocktail bar was good enough. Nice service, decent cocktails. They have several portraits of famous military persons from history and some famous (infamous) politicians. However, all men (don't think I saw any female portraits in there) and, rather surprisingly, a drawing of Enoch Powell ??!! Extremely odd choice and maybe a little poorly thought out. Overall, just a few bits need tidying up and thinking about. It's a massive opportunity to present to people the best our seaside hotels have to offer and, given the current environment, I suspect more people will be holidaying on these shores. Bit of extra effort here and there and you're on to a winner.

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