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Best Western Hotel Royale, Bournemouth

4.0/5  - basé sur 1651 notations.
16 Gervis Road, BH1 3EQ, Bournemouth, Great Britain - See map

Places to stay in Bournemouth don’t come any better situated than the Best Western Hotel Royale. Perched on the East Cliff in Bournemouth town center, it’s just a five minute walk to the shops, restaurants, nightclubs and beach -so you’re never far from where there’s something happening. The lovely Dorset coastal town has become home to numerous festival events throughout the year. It’s now one of the UK’s biggest tourist attractions and it’s not hard to see why - surrounded by seven miles of golden beaches, Bournemouth has all the sandy scenery you could ask for. As if that wasn’t enough, to the east there’s the New Forest National Park and to the west there’s the famous Jurassic Coast. There are plenty of other man-made attractions too. At the Best Western Hotel Royale itself, we have our own sheltered gardens, where you can relax and enjoy the sea air. Plus our comfortable rooms - including some spacious chalet family retreats - have been designed with your pleasure in mind. There's more room for relaxation in our modern leisure club, which boasts a large and airy indoor swimming pool. On top of that, you can also use the facilities of our companion Bournemouth hotels nearby. Whether you’re here to get busy or just to kick back and relax, there’s much more on offer at the Best Western Hotel Royale in Bournemouth.

Best Western

Hotel Royale

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

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Certificate of Excellence 2018
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based on 1649 guest reviews
NOTE ISSUED
Excellent
736
Very Good
617
Average
199
Poor
66
Terrible
31
REFER TO NOTICE
Business Business
202
Couples Couples
646
Family Family
379
Friends getaway Friends getaway
183
Solo travel Solo travel
100
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel"

5
14/09/2018

After having trouble with a first hotel, we quickly booked at room online and we went over they had seen it already after a few minutes. The man at reception was very nice, happy and friendly. He helped us with everything we needed and called us when the room was ready. There was lady that was also very helpful in letting us know where the best places for food was. Definitely would go back.

"Great customer service!"

5
12/09/2018

We booked on the night- arrived around 10pm very stressed, coming from an awful hotel that we could not stay in. The guy at the desk was SO helpful- let us see the room before we paid, and asked if I wanted to sign up to their points club- this got us a free breakfast, so worth it! Clean and spacious rooms, lovely shower, tea/coffee in the room. We didn't bring our swim stuff but we will be back to try out the pool another time. Genuinely friendly staff, turned a horrendous night into a relaxing one!

"I recommend this hotel"

4
12/09/2018

This is my second stay at this hotel I first stayed 10 years ago and recently for the second time. It has not changed, the staff are still lovely and very helpful lots of smiles.The hotel is nice and clean and the beds very comfortable. I found the room rates very reasonable. The hotel has a swimming pool open until 8pm and spa products in the room. Plenty of towels and bedding is lovely and white. The only down side I found was the food, it was not wonderful ten years ago and I did not find any improvement this time. The menu is very large and cumbersome to hold this needs addressing they need to go back to a normal size so that you can hold it.The content of the menu is ok but the food is a bit bland Lovely lounge and we had a bog off deal on drinks between 2 and 5pm A nice peaceful stay

"Mid week mini break"

4
02/09/2018

Outstanding last minute two night break at this hotel. The air show was on whilst we were there but everything was superb. The room was lovely, the staff were all so pleasant and helpful - nothing was too much trouble. Would not hesitate

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Josie1966, Thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Delightful mini break"

5
15/08/2018

Staying at the Best Western Royale with 3 under 5s is never going to be easy. But the chalets in the rear side of this hotel were the perfect place to pitch our family tent so to say. Spacious rooms that were kept immaculately clean. We had an issue with very soft mattresses but when this was bought to the attention of the manager Mr De Rosa he went out of his way to accommodate us. A quick mattress switch and night 2 was far more comfortable. The staff are friendly and attentive and the pool facility is excellent especially for the kids. A short walk to the beach, we are here for one more night and look forward to enjoying more quality time and making magical memories. Thanks BW for an enjoyable retreat and thank you Mr De Rosa and your team for your warm and welcoming hospitality.

"Excellent family hotel with great staff"

5
14/08/2018

We have stayed at this hotel, half board five or six times, the last three times there have been as a family group of nine. We choose to return because we cannot fault the service, the staff are always smiling, helpful and go above and beyond to make our stay the best it can be. One of the evenings we wanted to get down to the beach before dusk, we asked one of the restaurant staff if it would be possible to take our desserts away to eat on the beach, he said that wouldn't be a problem. Obviously we chose desserts that could be packed easily and they were prepared for us while we ate our main course, including napkins and cutlery, what excellent service! The hotel is always very clean, the pool is an added welcome bonus, it is quite a big pool with plenty of seating and room around it, there is also a lawned area just outside with chairs, loungers, tables etc. Overall the accommodation is very good, the rooms we stayed in were light and spacious, the staff are the making of this hotel in my opinion.

"Very pleasant stay"

4
13/08/2018

Stayed for 5 days and treated very well by the receptionist Kay O,Connor and by Simeon in the restaurant. It was only a short walk to the town and the beach was a pleasant stroll . There was a good deal going on in the restaurant which made eating our evening meal economically acceptable.

"Very Average "

3
12/08/2018

Lovely hotel staff. Rooms clean but in need of renovation. Toilet would only flush once every 15 minutes so not great for a family of 4. Shower had no power at all and was very frustrating trying to wash in such a small space with little running water. No ventilation in the room or bathroom whatsoever. Was hot and claustrophobic. We had a family bunk bed room... Double bed was tilted downwards so you felt as though you were sleeping with your head towards the floor. The most uncomfortable sleep I've ever had. Have to book in to see Osteopath now as I am in so much pain with my back. Bunk beds were dangerous and our son had to sleep on the floor in the end as there was no support for the top bunk and ladder kept coming away from bed. Breakfast was good.

"Excellent!"

5
10/08/2018

Booked 2 single rooms for a 2 day stay. Very pleased with my room, it even had it's own little balcony and chair! Nice size bathroom and everything was lovely and clean. Enjoyed an excellent 3 course meal on the first night and breakfast each day was very good too. All the staff were extremely pleasant and very helpful. Location of hotel is perfect for beach and town. I cannot fault my stay here in any way at all. I definitely will book again if I return to Bournemouth and would not hesitate to recommend to others.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Kerimar, Thank you for your 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Great location. Great staff."

4
07/08/2018

The hotel is very close to the pier and shops but it is a walk. Too far for my elderly mother, but good for those fit. Hotel staff were always cheery and helpful. Rooms were immaculately clean but the basic rooms were just that, basic. The executive rooms gave you the bigger space, but both perfectly adequate. Access to the use of a pool was fantastic.

"Smart hotel with friendly, cheerful and helpful staff."

4
31/07/2018

This was our second stay at this hotel. We had a week's leisure break and were very satisfied with the experience. Our executive room was spacious with a separate walk in wardrobe area. The room was very clean and it was great to have fresh, fluffy white towels every day. We didn't use the pool as the weather was very summery and the hotel is quite well located for the beach (approx 15 mins walk via the zig zag path). Breakfast consisted of an ample range of hot and cold food and staff were most attentive. Also good car parking on site. All in all a highly recommendable hotel.

"Lovely staff"

4
27/07/2018

Really lovely stafff. Room was disappointing. Small and dated. Shower poor. Very clean although dated hotel and not too far from the beach. Hotel was full but exceptionally quiet in the bar area. Did not use pool facilities. You can use amenities at sister hotels too. Breakfast was overall good and buffet style. Lift is supposed to hold 4 people but there's no way it does. No fan or any air con in room so very hot. I think you could ask for a fan if you need one. Quite comfy bed. No atmosphere in lounge / bar area. The staff are a credit to the hotel and that's why I scored it four out of five. Would prefer a pot of coffee at breakfast as they pour you a cup and you have to ask for a top up. Bit disappointing to have to pay car park fees and I think this should be free.

"Well positoned friendly staff and very clean"

4
26/07/2018

We tried to book 2 weeks in early July as we had experienced the hotel about 12 years ago when we went 2 years running to their New Year Break. Unfortunately they were filly booked for the period we wanted but we were able to get 11 nights with them but only in a Standard Room not an executive room we wanted. On the first night we were allocated an end of corridor room on the 3rd floor as we had requested a quiet room. Unfortunately this was the start of this very hot spell and although they allocated us a fan on arrival when we left the windows open at night as the room was very hot with the sun on the windows all day the road noise was quite loud and we were unable to sleep. We asked reception if we could move and the Manager quickly allocated us another room at the rear of the hotel and we had no further problems as its was very quiet. The room was a reasonable size for a Standard Room with a large bed and adequate storage and a well equipped bathroom.We had booked on a bed and breakfast only and the buffet breakfst was good with a good choice of cereals and also a healthy breakfast choice there was also plenty of fruit available and a hot breakfast from the buffet there was also other items that could be chosen from the ktichen. The hotel is positioned one road behind the main road overlooking the mian Bournemouth Beach and it takes about 8 to 10 minutes to walk down the Chine to the Beech and a similar amount to reach the town. There is plenty of parking . The hotel can get quite busy at peak summer times with also coach parties so I would recomend you book early if you want a break in July and August. The

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear malc_hill, Thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Not one of Best Western Hotels....sorry"

1
20/07/2018

Looks great on the website but in reality my experience let the Best Western brand down. Rooms passable but in my opinion not worthy of 3 Star status, maybe 1 or 2 stars at best. The restaurant evening meal was disappointing on every course. 1. Baked Camembert..not cooked throughout and the accompaniment was just just basic jam....disappointing. 2 The Cod was edable and a little over cooked/ dryer out not moist but the asparagus wrapped in Parma ham was over baked and dried out , with little flavour 3 To cap it off I thought I would give the chef a final chance to redeem himself with the desert only to find the biscuits were stale and the creame brulee was not a light dessert as it sho uld be but stodgy. Once again it is one of those hotels that rely on coach parties who appear not to care for quality and are not expecting a lot. Furthermore to add insult to injury they have the audacity to charge for parking in their own car park...What a rip off and where a glass of r basic white wine is the cost of almost a bottle at any supermarket @ £7.95 for 250ml. This is one hotel that I will need ever recommend to anyone our ever return too.

"Great for large groups "

4
17/07/2018

I stayed at the best western Royale hotel for a business trip at the start of July. I was part of a big group of over 80 people which I understand can be difficult and hotels in the past we have stayed at have struggled to cope. The best western stepped up and made it look like they were able to cope with ease, even down to saving a little bit of food for some of our co workers who arrived after dinner time due to late working times. All staff from top to bottom were friendly, helpful and professional at all times . Would recommend this hotel to anyone looking for a group booking or a small stay away, with a great location, great food and immaculate service it has been one of the best hotels I've stayed at in Bournemouth.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Jack C, Thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Excellent"

5
17/07/2018

Second year staying at this hotel with client group. the rooms are looking in need of a freshen up. Many of the staff have changed since last year (would have been nice to see more familiar faces for our clients) However the excellent customer service, friendly approachable staff made it a very pleasurable holiday. Gaetano & Frankclim both deserve a mention, always happy to help and are extremely understanding of our client groups needs.All so happy booked already for next year, Thank you guys.

"Just Ok"

3
16/07/2018

We stayed here for 2 nights and overall it was just an ok hotel stay. The hotel was easy to find and is on a lovely street within close proximity to the beach and the town centre. The room was way too hot. On the first night we had to sleep with the window open which therefore made it very noisy. 2nd night however we borrowed a fan from housekeeping so it was a little better. That being said, this hotel is more of a 3 star than a 4 star.

"Nice quiet hotel not far from the beach"

4
14/07/2018

We stayed here for the first time two years ago and decided to come back. This is a nice quiet hotel with a relaxing lounge and bar plus the added bonus of a swimming pool of about 12 to 15m in length. The room we were allocated the first night was extremely hot due to the weather and the fact you could only open the window slightly and there was no bathroom window to create a through draft. Since we didn't sleep well because of the heat we asked to be moved the next morning and were assigned a chalet room at the back which was much quieter and we could also leave the chalet door open an hour before sleeping so it cooled right down. Many thanks to the receptionist for changing us. The breakfast as before was extremely good.Good choice of full English breakfast buffet plus cereal, croissants, fresh fruit salad etc. The hotel is about 20 minutes walk to the centre of town . All in all this is a very nice hotel. The only two small points were that the double beds are quite narrow for 2 adults, probably only 120cm wide and they charge for the car park £4 per 24 hours which i wouldn't expect in a 4 star hotel.

"A two day treat."

3
13/07/2018

My wife booked a 2 night stay in Bournemouth as a treat for me. The hotel was easy to find and OK on first impressions. The room was small but clean and suppose value for money. The bathroom had a towel rail that was perminatly very hot and impossible to turn off. Twice we asked for help at the desk but nothing ever happend. This aside, the hotel was pleasant with ok staff. Food quality and service was the issue for us. Sadly we will not stay here again. Bournemouth is a must visit place as was Poole, highly recommended by us. Shame about the hotel food.

"Staff amazing"

5
06/07/2018

Amazing staff especially Franclim Miguel who was really attentive. Food in the restaurant was excellent too. The only negative aspect was that the quilt in the bedroom was far too heavy for this time of year.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Kas10 , Thank you for your 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Short Break"

5
20/06/2018

Visited Bournemouth for a one night short break. The hotel was very only a short walk away from the beach and the man on the front desk upon arrival was very friendly and welcoming. The hotel room itself was also clean and spacious. I would recommend this hotel to friends and would stay here again.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear pennington_n, Thank you for your 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"great stay for the weekend"

5
18/06/2018

great location, walk away from beach and town with loads of restaurants and bars. stayed over night at the weekend with my husband. Really nice room,spacious and comfy bed. Good breakfast, everything you expect with self serve buffet style. Had few drinks at the bar in the evening, friendly staff.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Scarlettdowie, Thank you for your 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Paper thin sound insulation "

3
17/06/2018

First night here. I can hear every word from the couple and the tv in the neighbouring room. They are not being loud nor obnoxious either. I am not a light sleeper, but it's 12.50am and this is my first of a five night stay. You know how it is, once you're awake, it becomes an annoying distraction. Regrettable! Bathroom light & fan timer overruns so the light and fan Drone spills into the bedroom. It is sensor controlled so I am unable to manually switch the light off. No room safe. Good location for the beach and coastal walk. (5mins away). Only a 10/15min walk to town. No traffic noise. Reception welcome was excellent. Spotlessly clean room. On a humorous note. Do seagulls not sleep at night? Mine, mine, mine, mine........zzzzzzzz

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear mickybee1001, Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"Retirement celebration"

5
04/06/2018

Booked 2 days to celebrate early retirement. Received a complementary upgrade to an executive room with balcony and huge bed. Hotel is in a good location and only a short walk to the beach. Food in the restaurant was excellent and the cost reasonable. Staff were welcoming and helpful. Easy access and parking £4 per day. Thoroughly recommended and we will definitely return

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear liz g, Thank you for your 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Great Weekend "

4
04/06/2018

Myself and 21 fellow golfers stayed at the Best Western Hotel Royale last weekend for our annual golf visit to Bournemouth. Our trip was organised as usual via Golf Breaks and we are accustomed to arriving at hotels with incorrect bookings and information etc. but this year was different from the moment we arrived. All details were correct, reception staff very friendly and helpful as were all the staff in the bar and restaurant for the whole weekend. Food was good quality. Special mention to Stephen Bedford for his night service and endless knowledge of all the golf courses in the area. Only slight negative is that the building itself is a bit dated but it is clean and spacious. We'll be back.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear pdonelan, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Excellent all round"

5
04/06/2018

When we arrived the lift had unexpectedly broken down and my wife could not climb the stairs to the booked room. The response of the staff was excellent they quickly rearranged a ground floor room that far exceeded our expectations in terms of space, comfort and amities. The same very high level of personal service continued at dinner, where in spite of three large parties they never lost sight of us as a couple. The food was both excellent and great value for money, with a special offer on the entire range of their dinner menu. Very good range of food for breakfast. One oddity was a £4 parking charge but it didn't detract from the overall experience.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear David W, thank you for your 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Best hotel in Bournemouth "

5
29/05/2018

I have been here the second time to visit friends around and I choose again for the professional and Friendly stuff, the best Western. I tried the new restaurant as well and I loved the steak. I ll go back there soon.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Castelloo, thank you for your 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Very nice staff, child friendly, great pool!"

5
29/05/2018

Enjoyed our stay and will be returning. Staff were lovely and very helpful, I was traveling alone with four kids and needed to switch rooms due to a noisy hen party surrounding us and they immediately helped us move to much nicer rooms and even offered for us to return after check out to use the wonderful pool. Really great experience, thank you! Right by the gorgeous beach too.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear esthercsebastian, thank you for your 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Not a place for under 70's"

2
24/05/2018

All I can really say is I was disappointed! Either the over 70's are very easily pleased or they don't care anymore. Service in the restaurant was terribly slow, due to the 4 large tables they had (both nights) I'm positive that the chef's don't enjoy what they do - it's just a job for them. I wish we hadn't left our phones upstairs when we went to dinner. My husband had the cod with 2 asparagus spears wrapped in bacon. If I wasn't told what it was I'd have been convinced it was crisp, skinny, dried out frogs legs wrapped in black bacon that would break any denture! When my husband mentioned it to the waitress, she just strugged her shoulders. We went for a long walk the following day and wanted to stop to get a drink at the Cumberland Hotel but they were extremely busy so decided to go back to the best western, what a mistake we had to beg several times at reception for someone to serve us. Then when they did they disappeared again. Said they were busy elsewhere. For a beer and a glass of wine £12 + London prices at a 2 star hotel. I never slept a wink at night . It was so hot we had to sleep with the windows open (well the ones which did open that is) there was constant noise. When you do eventually fall asleep the garbage truck sounds like it's in the room collecting rubbish at what seems like the crack of dawn. So much for a restful couple of days! Breakfast was great first morning, sausages were delicious. I must mention service at breakfast was very good! Second day, toaster was playing up. The croissants where very burned, the ones not burned where raw. There's no love in that kitchen. After all over 70's aren't fussy are they! When went to settle our bill, the gentleman behind the counter asked if we had enjoyed our stay, we said "not really" he decided to ignore the reply. Didn't bother asking how it could have being improved. Do you know why? they don't care! The over 70's don't complain.

"Wouldn't return"

2
24/05/2018

My wife book we this hotel and to be honest the hotel is tired and dated The room was adequate the windows in the bedroom did not have latches on so windows stayed closed. We booked on a DBB and the food was aveage on the second night I had the oven baked fish and the asparagus and bacon were burnt to a cinder I.did point it out to the waitress who said sorry The prices at the bar for a glass a white wine was over £8.00 bit excessive. The hotel need a total refurb and upgrade it standards

"Wouldn't stay again"

1
21/05/2018

Decided to have a relaxing night away to catch up on sleep and have some me time... hmmmm! Hotel is in a great location. Nice little pool although changing area isn't great. Room was clean. Decided to turn the light off about 10.30, realised there was music playing downstairs... finally started to block out the music and fall asleep about 11.30... midnight the alarm clock in my room went off! It's obviously a default setting which you wouldn't check unless you were going to use it! Music was still playing so I phoned reception to see what time it was due to finish... 1am. Not impressed! So much for catching up with sleep! In the morning I decided to have a relaxing bath.... no bath plug! Was told I could get one about 10am... you have to vacate the room at 11. Told them not to bother! Won't be staying again!

"A big thank you from 15 bellringers"

5
21/05/2018

We stayed here for four nights with a group of bellringers and had excellent service and food. Gaetano De Rosa the Operations Manager was helpful and led his team by example, he even ran up to one of the rooms to retrieve a walking stick left by one of our party as we were leaving. The dietary requirements of another of our group was dealt with with care and nothing was too much trouble. We would certainly return to this hotel in the future. My husband and I also enjoyed the wonderfully warm swimming pool and wished we had time in our busy schedule to have a massage.

"Excellent four night break"

5
19/05/2018

Service could not have been better, efficient friendly staff. Comfortable single bed room with all amenities I needed, which was serviced daily during breakfast. Top notch cleanliness including nooks and crannies ( I did look). The Operations Manager Gaetano De Rosa was very hands-on in providing service, and it was obvious that he led his team well. Nothing was too much trouble and some of our group had special requirements which were accommodated by all staff. I made use of the swimming pool which was lovely and warm.

"Amazing weekend"

5
10/05/2018

Booked this hotel for a Masonic Ladies Festival weekend for 60+ guests. From the time of booking,the hotel made the whole process seamless. Brian Robbins was always on hand to assist with any queries and the Manager and all staff were first class. The bedrooms were spotless as was the rest of the hotel. Dinner on Friday night, Banquet dinner on Saturday night and first class breakfast was enjoyed by all. I did not receive one complaint from any of our guests. Many very keen to repeat again soon. We had also booked the Qtones for entertainment on Saturday night who were superb and would thoroughly recommend.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Isabella45-12, thank you for your 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. All your points were noted. Best regards Gaetano De Rosa

"Two night stop over"

4
07/05/2018

Car park on site. Friendly staff throughout the hotel. Room was a good size for single occupancy. The price was good for the area. Restaurant deal £18 for 3 courses is good value but be prepared for 10 minutes worth of time to sort out the final bill.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear mfellows521, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. All your points were noted. Best regards Gaetano De Rosa

"Superb "

5
06/05/2018

My Wife and I have just returned from a two night break at the Best Western Royale in Bournemouth.We were very impressed with the staff friendliness,cleanliness upgrade to a large family room and especially the quality and presentation of the food with an exceptional breakfast which ranks in my top five.Would recommend to anyone.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear hartland190735, thank you for your 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. All your points were noted. Best regards Gaetano De Rosa

"Recommended hotel"

4
04/05/2018

Two night stay, Staff at reception very pleasant, room and facilities more than adequate, bed shower, tea making etc good. Evening meal and breakfasts were more than adequate .Free parking in large carpark.Found a very pleasant sea side walk on cliff edge down into Bomo, recommended hotel at the right price.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear wanderer21, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. All your points were noted. Best regards Gaetano De Rosa

"Probably great in the summer. . ."

4
03/05/2018

Overall, the hotel and staff were very nice. I think we came in the off season, so it was a little depressing, but I have no complaints about the hotel. We stayed in the overflow rooms which reminded me of an American motel. It was fine. Not sure what the main building is like.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Joshua J, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. All your points were noted. Best regards Gaetano De Rosa

"Very Comfortable Stay"

5
03/05/2018

We stayed for 2 nights on a DBB basis and could not fault the hotel. Clean, comfortable room, very hot water, friendly, helpful staff and very good food with generous portion sizes. We would definitely stay again.

"Not so great this time around"

3
02/05/2018

We have stayed at this hotel a number of times when in Bournemouth and it has always been very good. However the last time we stayed there we were “upgraded” from our normal standard double room to a family room. Upon entering the room the heating was on uncomfortably high and it seemed every floor board we stood on creaked (must've been annoying for the people in the room below) The shower had no power to it, it just trickled out which made it virtually impossible to have a shower. Like I said earlier on, every other stay we've had here has been great just this time it wasn't the best at all. I think it's just pot luck on which room you are given to how decent your stay is going to be. I'd recommend staying if you're only doing a short trip (1-2 nights) and can put up with Fred Flintstone's pillow. :-D

"Enjoyable and Comfortable stay"

4
30/04/2018

First stay here since 2013, when my review was superb Nice to say that in general the same applies Staff are attentive and will if asked sort any issue, or any problem, and will make sure that you have the best of relaxed times. Arrival was quick efficient and detailed with all information reuired from wifi codes through to gate access and swimming pool access and times. Room was front facing not large but comfortable enough, all areas were clean and tidy, carpet a bit worn in need of replacing but not major issue, sufficient wardrob e and drawer sace for our needs, includes hairdryer and side table. Bathroom looked like a recent makeover all very clean and tidy, even the silicone was still pure white, very bright and airy bathroom. Coffee / tea tray all fine, maybe 2 packs of biscuits for 2 guests instead of just one would have been better, but not an issue in general The bar staff were good knew a range of drinks and managed to make my favourite cocktail for me one evening which was not on the list but was one they knew. The best part as always here is the range of food, the DBB option is a must, the food was superb all good sizes and well cooked, one issue identifed one evening was rectified. The breakfast was a good assortment of food and redily available from European through to full english, plus more if you wish fresh cooked, just ask so all in all good weekend, assisted by extremely helpful staff throughout. well done the team

"Anniversary break"

4
23/04/2018

Just got back from a two night stay for our wedding anniversary . We were upgraded to a room at the front of the hotel with a small balcony. The room was pleasant enough and the large bed very comfortable . The food was good and the staff all very nice and helpful . The evening meal did take a long time from ordering to arriving but that would be my only moan. The swimming pool was small but good. Would go back again.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Anne D, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. All your points were noted. Best regards Gaetano De Rosa

"Disappointing"

2
21/04/2018

We booked one night mid April. Half board. On arrival the receptionist on the check in desk was grumpy and unwelcoming. Not a good start. We were allocated room 316 which happened to be next to the lift. Luckily for us the lift was out of order and so we weren't disturbed by the noise. Unfortunately we had to use the stairs. The room itself was spacious but dated. The bed was small and uncomfortable. The bathroom had a bath with shower over. The shower was designed for someone who is 5'4''. As I am 6'3'' it wasn't very good. Also the water pressure was so low you just got a weak shower. With regards to the food, I ordered gammon steak for my main dish. The gammon i was served was like a dried up slice a bacon with chips. At a cost of £18.95 it was the most expensive bacon and chips I've ever had. I complained about it to the waiter but got little response. My starter and dessert however were good. On the other hand, my wife enjoyed her meal. I don't think I'll be staying in this hotel again.

"2 nights in Bournemouth"

4
20/04/2018

I stayed at the Best Western Hotel Royale for 2 nights at the end of March. This was my second visit within a fortnight as I had reason to be in Bournemouth for a few days. All of the staff in the hotel are attentive, friendly and helpful from the chambermaid who not only directed me but also took me to the stairs when the lift was out of action to the staff on the check in desk, to the the staff at breakfast and the Operations Manager Gaetano who is always attentive and welcoming. I was travelling alone and had paid for a single room which was upgraded to a double which was small but perfectly big enough for me with a large modern bathroom. The room was at the front of the hotel and was light and warm. Eating alone in a hotel can feel intimidating, but the staff are sensitive to how they place their guests and service is unobtrusive. On this occasion I only had breakfast which was excellent with plenty of choices of both cooked and continental foods. Previously I had enjoyed an excellent 3 course dinner in the hotel restaurant for a very reasonable price. The lobby and bar at the hotel are very welcoming and smart and create a great first impression. Thank you to all for my two recent stays which were comfortable and enjoyable.

"2 nights in Bournemouth"

3
13/04/2018

The hotel has a lot going for it. I would recommend it to those who are looking for an affordable but pleasant stay. The pool is good and the on-site restaurant sets it apart from B&Bs. The town centre and seafront are easy to walk to and a taxi back in the evening cost just under £5.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear HelenBrite, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. All your points were noted. Best regards Gaetano De Rosa

"Not the best but not the worst"

3
03/04/2018

Having seen a number of mixed reviews we decided to book a 2 night stay in late March. As part of our booking we were supposed to receive a coffee and cake upon arrival however this was never provided. No major issue as we had not long stopped for a coffee on route. Having checked in our room was tidy but a little dated. Once again, no major issue. The food in the restaurant was nice with no complaints. We had 2 very restless nights due to some of the MOST inconciderate guests I have ever had the miss fortune to come across. I know it is difficult for hotels to police the hotel and try to manage their guests however no one seemed to care. To add further restlessness the floor boards through out the hotel are just unbelievably noisy. Whilst we really enjoyed the area we would not stay again.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear DarrenHallett, Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"Surprisingly good restaurant"

4
30/03/2018

We stayed for a short break on a DBB deal through Travelzoo. I was unhappy with the first room allocated, but this was quickly changed without fuss to a better room. The pool is outside and to the rear of the hotel, we didn't use it so I can't comment on it. The bar area was nice and prices were reasonable. The hotel is situated just to the east of the town centre which is a short walk down the hill to the beach and along, about 10 minutes in all. The real gem of this hotel was the restaurant. For what we paid, both the Menu choice and quality of the food was excellent. Breakfast was again excellent with lots of hot and cold choices. If the hotel repeats the DBB deal we will definitely return.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear bexythepirate, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. All your points were noted. Best regards Gaetano De Rosa

"Miserable experience"

1
25/03/2018

On arriving I sat in lobby and had glass of wine. The glass stuck to the table which had not been wiped. I felt uneasy. On entering my single room I was overcome with its gloomy decor. The floorboards were unbelievably noisy and I felt sorry for anyone beneath me. Then people moved in above me and the noise was appalling! As a single lady wanting a peaceful break this was like hell. I finally had to go down and complain. I was treated fairly and offered another room on top floor. I had to pack again and go to new room. This was identical room in that it was gloomy but it was much better noise wise. I unpacked again. Then went out. On return in evening I found TV would not work. The TV in first room was fine so I knew the difference. I was too tired and miffed to go down and complain. What an awful two day break! It was amusing that the cold tap ran hot water and the hot tap ran cold but it summed up the lack of care taken by the management. I could go on with other things but can't be bothered. Just won't stay there ever again. Just cannot understand how they don't realise that putting anyone in such an awful room in the first place will cause problems!

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Hi She B, it is so disappointing that you have chosen to publish a "review" with a lot of unfounded comments. We did try our best to accommodate you during your stay and moved you to a different room after 1 hour of your arrival that was before check in time. I am sorry you did not enjoy your stay as explained afterwords we did check the TV and the other things reported after seen your review and did not find any issue with them. Best regards G De Rosa

"Excellent meeting room facilities"

5
23/03/2018

I held a seminar for 75 people yesterday at the hotel. From start to finish the experience was seamless. Lisa the Sales Manager was brilliant at setting it all up for me. On the day she wasn't there as was away on business but all the staff from reception, to the waiting staff to the Duty Manager were very helpful and nothing was too much trouble. I had forgotten to think about a coat stand but when asked it arrived quickly as did extra seats for people who turned up without booking. I don't know what the restaurant or bedrooms are like but would thoroughly recommend for meetings and conferences

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Helen S, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Business trip to Bournemouth"

4
22/03/2018

Arrived around 20:00hrs after a long journey from St Leonards on Sea. Plenty of parking available, parked the car and made my way to reception. Greeted with a smile, always a good start, an efficient young lady who explained about the hotel, pool, breakfast etc. I was told I had been upgraded to a chalet at no extra cost to me, which was situated to the side of the hotel...great! Given the key, and made my way back to the car, which I moved to the side of the hotel and parked in front of my chalet. Very pleased with the accommodation, clean, warm, spacious, double bed, plenty of wardrobe space, free WiFi, and a large bathroom, shower, and facilities. Provided with shampoo, soap and conditioner. Plenty of warm, clean, large white towels. Decent size TV with free-view. Breakfast was excellent, a hot running buffet of eggs, bacon, sausages, beans, mushrooms, etc. The hotel provides a wide range of breakfast cereals, etc. Tea, coffee and toast are also available in copious amounts. Throughout my stay there was very little noise from outside. I would definitely stay at this hotel when I return to Bournemouth...thanks to all.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Robert E, Thank you for your great review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our food are much appreciated. Best regards Gaetano De Rosa

"Excellent Once Again - Will Return."

5
21/03/2018

Staff:? All superb, professional, polite, personable and engaging. Excellent service at reception, Bar, and dinner and breakfast service. They actually make this hotel. Duty Manager appears to have a great team. Location:? 10 minute walk to shops and 10 minute walk down the zig zag path down to the beach. Quiet and peaceful road. Bar / Lounge:? Comfortable and relaxed vibe. Nice layout and modern. On the high side, for wine and beers though. Brassiere:? Nice relaxed dining area. Clean and spacious. Not dated, nor contemporary just very comfortable, airy. Room:? Ok - not exactly contemporary, although everything is fine and works, kettle, TV shower, clean, comfortable bed (albeit a little small double), although more hangers would be useful and that you do not need to keep fixing together would be ideal!!! Reception:? Welcoming and all good. Swimming pool:? A nice size, warm, all ok - not really a problem that you have to walk outside for less than 30 seconds. Food:? Dinner, good choices, well cooked and very well presented food. Maybe a consideration of a Oriental or Asian dish would accompany the other choice of dishes. Breakfast = good range, all there, just a shame sometimes the eggs (fried/scrambled) start to go very dried after a period of time - although it's a buffet after all hey. Parking: ? £4 a day. Hotel:? Clean, quiet, an old building, although has a little character rather than some souless glass architectural hotel buildings I have stayed in. Yes a little tired - hotel corridors, room furniture, although not at all dirty in anyway, just slightly dated. We believe always a nice comfortable and relaxed vibe at the hotel. Value: ? If you include dinner and breakfast in your deal, dinner works out around £23 per person. Will return again for a quick few nights - when the need arises getting away from the strains and stresses of work. Keep up the good standards, and keep your excellent staff. Credit all-round.????????

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Mmm_72_70, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Cosy hotel"

5
18/03/2018

Had an overnight stay after visiting Bournemouth for a gig. We were given a suite which was very cute and had its own little living room. Bar was nice and not overly expensive. Staff were lovely and breakfast was nice with a wide choice. Hotel within a few minutes walk from bars and restaurants. Hotel was impeccably clean.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Bexfrench11, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Not great and will not be returning"

2
15/03/2018

Me and my partner stayed at this hotel for a relaxing break away. The room was very dated which was not great being were a young couple, the hotel swimming facilities were very bog standard for a Best Western hotel and just the overall look of the hotel was dull and just looked like it needed a bit more life with a more modern look. The only positive thing about the hotel was the staff were very friendly and its very close to Bournemouth beach. This hotel has so much potential but definitely needs updating to the 21st century.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Natalie_Betts, Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"Lovely hotel ..great value"

5
15/03/2018

Just returned from a short stay at the Best Western Royale Bournemouth.Lovely Hotel.Clean and well maintained.Food was great ...full cooked breakfast was brilliant.Also sampled one evening meal which was tasty an well presented.Bonus was a decent sized swimming pool which added value to a very enjoyable stay.Cannot fault the staff who were friendly helpful and efficient .Well recommended

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear john g, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Room above floors noisy"

4
12/03/2018

Just stayed at the hotel for two nights, the hotel is really nice, rectipion, bar and restaurant is all very nice had a meal on the first night and it's was lovely full marks to the chef. The room was fine clean and tidy nice big bed, bath room was fine but does need new windows, could still hear the outside noise a little even with windows shut. We was in room 206 the only bad thing was the noise from the room above you could hear every step they took, the fool boards are so bad it was awful such a shame. We did mention about it when we booked out and was told that they reported it before and are waiting for it to be done. Would stay here again But would make sure we had no one staying in the room above or ask for a top floor room. It is only a 10 min walk to town/seafront and £4 for two night parking. Would of been 5 Star if floor above was not so bad. All staff was all very nice and helpful.

"Winter deal great value."

4
11/03/2018

Booked their winter saver for three nights with breakfast included. For £112 this was great value. Given a 1st floor room at the front with balcony. Room on the small side and a little tired. Bathroom also could do with some refurbishment. Had dinner in the restaurant one night - a special deal at £18/head for 3 courses. Again, really good value. For the price paid it's hard to make any criticisms, and would definitely take up a similar offer again.

"great value"

5
07/03/2018

just returned from hotel back to kent,such good value.on arrival were given a free upgrade to room at the front which had a balconey.yes the room was tired,mattress too soft for us ,butextremely clean,good choice of toiletries tissues teas coffees etc.2 course dinner was superb,waiting staff very polite and knew what they were doing.all staff members smile always a good thing breakfast this morning was buffet,usually dread this but food was hot and tasty,oh top marks also for evening meal as plates were very hot!special thanks to mark our german waiter for the evening very nice man there is a lovely indoor pool which my husband enjoyed also think you can use sister facilities which in the summer would be great as there is one with outdoor swimming pool close to the beach.best bit all of this for £65.yup,£32.50 a head. we couldnt eat another bite at dinner or breakfast.look past rooms being tired,they were clean,good food i would go again in a flash

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Jacqueline H, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"A good nights sleep"

5
06/03/2018

We thoroughly enjoyed our short stay at this hotel. Everything was sparkling clean. The staff were quite helpful Breakfast was excellent. Easy to find in a quiet street only a short walk to the sea front.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Pam D, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Regular visitor"

5
04/03/2018

Reservation made under their 'winter sale' and booked two rooms for 2 nights. At breakfast ordered vegetarians sausages and was impressed how it was served and presented dressed with cress etc.; it's only a little touch but goes a long way, especially when you consider that hotels with a higher star rating that I've stayed at haven't made such an effort! A most enjoyable stay and look forward to my next stay.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Trevor, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Weekend break"

5
25/02/2018

Clean comfortable hotel. Staff were superb and attentive. My only gripe was with the swimming pool, which lacked atmosphere and needed some TLC. Water was fine and clean and good temperature and I enjoyed the swim. Just felt it needed some refinement. Meal deal offered with the restaurant was excellent value and the food was first class. Room was clean, modern, and comfortable. Recommended place for a weekend stay.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"great value winter deal"

5
25/02/2018

We got a great price for 2 nights B&B plus dinner the first night. Never felt we were 2nd class customers. Hotel comfortable, food very good, staff particularly friendly Did not use pool but many others did

gaetano d, Manager at Best Western Hotel Royale, responded to this review
thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Good hotel with friendly & helpful staff"

5
24/02/2018

We always look for Best Western hotels when we travel as have always found service, value and quality very good. I booked 2 rooms direct with hotel and Carla the receptionist could not have been more helpful. Received a very friendly and welcoming check in. We found all staff at this hotel polite, friendly and efficient. We had two very nice rooms on 3rd floor one double & one twin. Our grand daughter & her friend made use of the pool facilities with lockers & showers available. The pool is in a separate building to the hotel and in the summer has an outside area to sit. We did not eat in the restaurant as had not pre booked and they were busy till 8.30pm. There is a nice bar and lounge area. Breakfast was taken in the main restaurant with a good selection of hot and cold food. We had no trouble parking in the hotels car park. What stood out for us on our visit were the staff who made our stay so enjoyable.

"EXCELLENT STAFF VERY HELPFUL AND FRIENDLY"

4
19/02/2018

Had a 3 night break at the hotel 13-15 of feb,it was very enjoyable,great staff gooddinner menu and excellent breakfast.,our room215 was smallish but adequate.Nice bar and lounge,my wife and i would definatly return.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear harveyPortTalbot, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Another lovely weekend stay"

5
18/02/2018

Just returned from our annual 3 night stay. The evening food was delicious. Breakfasts were very tasty and leisurely. Another reason we return here every year, with about 60 other people, is the staff. Everyone, including reception, housekeeping, bar and dining room staff, is helpful, friendly, welcoming and good humoured. All are very good but Mark is wonderful. Thank you Gaetano and your team, including your chef of course! See you all in 2019 and probably later this year for a relaxing autumn break.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Sarah, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Best regards Gaetano De Rosa

"Excellent value for money"

4
17/02/2018

Stayed for a 3 night midweek break. Booked direct with best western and got a good price. Very good breakfast,self service with an excellent range cereals, fruit,to a full cooked. Room was small but it was clean. Staff very polite and helpful. Paid a small charge for parking which I was not aware of until check out. Did not use the swimming pool

gaetano d, Manager at Best Western Hotel Royale, responded to this review
thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"an excellent, well-maintained hotel"

5
15/02/2018

This is a clean and especially well-maintained hotel. These characteristics are the ones of which i am especially conscious — while being in my room or when reading or writing, relaxing in the lounge space* etc. The room service is of a high standard, as you do not notice the heavy film of dust, that is so frequently present on the surfaces at many other hotels. The staff at the hotel are wonderful. Carla, Carlo, Sabrina and Kay (at reception) are all responsive and helpful. i don't like to use the word 'service' — but this is the best customer service that i have experienced at any hotel or restaurant in Bournemouth ... and i am a person that was reared in this town. The manger, Gaetano, is always attentive and helpful. It is quite apparent that the hotel is well-managed. If you are quiet, peaceful person you will find this hotel relaxing because it does not feature a lot of the 'family noise' now commonplace and acceptable in any public space. If you enjoy reading, for example, you can actually do this in the public spaces at this hotel. This is a remarkable — and refreshing — difference. One that I appreciate greatly. I really enjoy the lighting and the décor at the hotel! For me, it is perfect — and pleasing. There really is nothing negative or disagreeable about this hotel. The Royale has many pleasing — and excellent — characteristics. Thus, i would recommend the hotel to anyone, especially if you value calm. Christopher

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Christopher, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Not the best of westerns"

3
15/02/2018

Hotel is very large, it has been updated but not to a very high Standard. We stayed on the bed breakfast and evening meal basis. The dinner was good. Breakfast was ok. Staff were quite friendly. All in all the Hotel was ok. Not bad for a 3 star. The trouble is we came from the orchid hotel down the road and that was an amazing hotel.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Louise T, Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. I was surprise for the scoring I thought you could give us an other star, The Orchid hotel is certainly a beautiful hotel, it is currently classified as a 4 star property with a different market. Best regards Gaetano De Rosa

"Good value, mediocre breakfast."

2
11/02/2018

The hotel gave us a good deal, but there were a few issues. The bar was not constantly attended and we had to keep going to reception to get service - eventually. The bed was pretty uncomfortable with a worn out mattress and breakfast was pretty poor with the food being dry and lukewarm.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear David M, Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"Short Break"

3
08/02/2018

Found this direct with Best Western Rewards . Not disappointed, excellent value for money, we had a small room but it was warm and cosy the whole hotel was clean and decorated and in good condition the staff were friendly and helpful. We had breakfast which had plenty of choice and very good quality. Situation just 2 streets back from the sea frount. Close to streets with reasonably priced bars and food.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear 468yvonnes, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Evening meal disappointing"

3
05/02/2018

Visited for 1 night. Room size of broom cupboard very dreary but excepted it because of price paid. Very clean but needs redecorating. Meal in restaurant only 20 people eating 4 members of staff. Cramped into a small space could join in other tables conversations even though rest of restaurant was empty. Need dim lighting to give atmosphere. Waited 50 minutes for starters as given to wrong table. Every table sent something back. Needs more organisation. Breakfast good. Pool good

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Lynda H, Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"Short break in Bournemouth"

4
31/01/2018

Recently spent 2 nights at this hotel during their Winter Sale. Room was comfortable and spacious with good Wi Fi reception. Breakfast was included and offered everything you could ask for. We used the excellent swimming pool on the first afternoon and had the place to ourselves. Towels were available from reception which was handy. The hotel was situated a couple of minutes from the Landsdowne roundabout and many restaurants and bars are nearby. You can get a bus to the centre/Poole/Boscombe etc from that area. Alternatively, a ten minute walk down Old Christchurch Road brings you to the city centre. All in all we were very pleased with our stay and would definitely return.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear James, thank you for your lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Great hotel and customer service"

5
30/01/2018

We stayed for one night and everything was perfect. The staff were helpful and the breakfast was amazing. We did not use the pool but would assume it was to a high standard of cleanliness as the hotel itself was very clean and pleasantly decorated.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Sally P, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Good but not quite 5/5"

4
28/01/2018

Stayed one night and found the hotel to be clean and comfortable with friendly and polite staff. Our room was larger than average and whilst well appointed with t.v. team and coffee facilities the decor was very dated. The bathroom was very clean and was only ket down by the poor water pressure that meant the shower and taps were little more than a trickle..... not the end of the world but just meant that washing took a little longer..... Breakfast was buffet style and was of superb quality with loads of choice plus pastries fruit and cereals All in all a comfortable stay and we will no doubt stay again.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear FMT3, thank you for your lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Pleasantly surprised."

5
27/01/2018

We stayed one night in this hotel as a group of over 40 people, we were greeted with a cup of coffee and was soon allocated our room which was very clean and warm with a comfortable bed, in fact everything pointed to a 4 star rating- I was surprised to learn that it was only 3 star! The evening meal was very nice and served with very efficient staff. The buffet breakfast was equally as good with all tastes catered for, again the staff including the manager all mucked in to ensure that our stay was memorable.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Ian F, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"The very "Best" of Best Western."

5
24/01/2018

We have just returned from a 4 night stay at the Royale Hotel in Bournemouth and I have to review without delay.The staff, food, service and accommodation were all without fault.We were upgraded on arrival to a delightful suite by Kay on reception , she was extremely efficient and helpful as were all the staff in the hotel and the team spirit between all of them was superb.The dining room offers a wide choice of meals all superbly cooked and presented, the waiting staff are fast and knowledgeable. The housekeeping staff are again excellent, we will be retuning and recommending this hotel to everyone.Thank you Hotel Royale for a wonderful stay.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Charlietwo, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Great customer service"

5
23/01/2018

Stayed as part of coach party and had a very enjoyable stay. Gaetano was a perfect host/manager. You are very fortunate to have him manage your hotel. Kay on reception and the waiting staff were all excellent so was the meal and Rebecca the singer knew her audience and went down very well.. The only moan is if you use the swimming pool which is a good size and temp, are the limited, small changing rooms and showers with no shower curtains so you can't strip off to shower and wash your hair after a swim you have to go out of the leisure complex out into the elements to get back to your room. There is room space for better changing facilities at I doubt a very large cost.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear flossy55, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Best western franchise, stayed two nights, very good!!"

4
16/01/2018

Stayed as part of a winter breaks deal. Very clean hotel, some parts dated but noticed work in progress to refurbish. We stayed in an executive room (101) at front of hotel. Hotel warm and very friendly welcome. Excellent staff and great service. Food was very good, high quality and plenty of it. Away from beach front but quieter, walking distance to beach front. Would definitely stay there again.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Photographicity, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Very Clean and Comfortable but Room Decor is a Little Dated."

4
15/01/2018

I spent just the one night here for a fleeting visit to Bournemouth at the last minute. As it was mid-January the hotel was very quiet and the room was obtained at a bargain price. Free WiFi was also a nice bonus! For the price paid I wasn't expecting much but I was pleasantly surprised. The staff were very friendly and attentive and the restaurant food, including breakfast, was excellent. The room was spotlessly clean with all the usual amenities and I would have no problem staying at this hotel again. OK, it's a little off the beaten track but easy to find, not far from the seafront and Bournemouth Town Centre.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Paul B, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Very nice stay!"

4
14/01/2018

I enjoyed my 3 nights spent in this hotel. The room 201 and its bathroom were spotless, room very roomy and cosy. I just found the mattress too soft. The staff was helpful and friendly. I can recommend.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Rúben R, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Birthday Break Bournemouth"

4
10/01/2018

Location of Hotel excellent away from the hustle bustle of Bournemouth pier but close enough to walk. Staff all very friendly and very helpful. Pool was good but lockers did not work. Room was spacious and comfortable and quiet. Lounge was a bit cool otherwise we would have had more drinks from the bar. Restaurant was ok item chosen on menu was subsequently not available and second choice was not the greatest - just a little over cooked. Water purchased from bar a little expensive at £4 bottle but other drinks comparable to other hotels. Would stay again but avoid dining room there are better choices around for eating. But Hotel as a whole was Very Good.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear andyc-assets, thank you for your review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"New Year"

5
02/01/2018

A wonderful time at The Royale for New Year festivities. Lovely room. Lots of choice of food, absolutely fantastic staff, great entertainment AND the best hotel manager ever Geotano. Just always there smiling and working. Never stops. This was our 2nd year there and we loved it all. Definitely the hotel to visit X

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Jackeyzarco, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Best value for money hotel in bournmouth"

5
30/12/2017

We have stayed in this hotel three times and on every visit the service from the management and staff has been exemplary. The food is extremely good the best we have ever had in any of the other three and four star hotels in Bournmouth. In our opinion a centre of excellence.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear geoffcolingreen, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Best food ever at the hotel"

5
30/12/2017

Huge room in a chalet we stayed in December and the room was very warm excellent staff excellent food highly recommend this hotel I would like to return again and would consider staying at Christmas time again

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Barbara D, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Large rooms but restaurant all crowded into one part"

4
23/12/2017

We upgraded our room & was given a large one at the front with a balcony & a bathroom which actually had a window however this didn't have a blind or curtain & as we were at the front I didn't think the bathroom was very 'private'. Although the restaurant was a good size for our evening meal all of the guests were seated very close together in a quarter of the room, I know hotels like to lay the tables for breakfast in advance but we did feel very squashed in & close to our 'neighbours'. I did mention to reception on departure, plus more than 2 nights I think we would struggle with the menu. This hotel is in a very good location for the East Cliff zig zag to the beach (5 minutes) and the town centre (20 minutes) or even walk into Boscombe along the promenade. The hotel does charge £2 per day to park but the town charge to park on the road so it's probably cheaper to pay the hotel.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Wendy H, thank you for your great review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Fantastic place to stay!!!"

5
22/12/2017

This hotel is a gem, probably because of the fantastic staff team who go above and beyond their duty to ensure you have a good holiday. We have had several visits this year and can't wait to go back in 2018. Great management and courtesy. Thank you. Have a great Christmas

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Y5317TDneilb, thank you for your great review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"WAs perfect! Friendly helpful staff, great food and very clean"

5
21/12/2017

We came for a couple of nights and got a cheap deal which included dinner one evening. Expectations have to be realistically set when you get such a good deal but myself and my husband was pleasantly surprised. Lovely friendly helpful reception staff, spotless clean rooms (recommend paying extra for executive rooms) and food and breakfast was really good. The management should be proud for getting it all right, a rarity nowadays and we really enjoyed our stay and will be returning!

gaetano d, Director of Sales at Best Western Hotel Royale, responded to this review
Dear Zoe J, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Good in parts"

3
13/12/2017

We have just returned home after 2 nights in this Hotel. On arrival the reception, bar and lounge areas were warm and welcoming, and the staff friendly and helpful. We were allocated a room on the top (3rd ) floor. Immediately we got out of the lift the cold struck us - it was below freezing outside, and on entering the room it became obvious that the tiny radiator which was not switched on was not going to do anything much to raise the temperature. The ensuite bathroom did not even have a heated towel rail and was like an icebox. The double glazed windows had all failed and were running condensation between the panes. We phoned reception and explained that we were very cold, and a member of staff arrived with a small portable radiator! We were aware that with the high ceiling this was also not enough to heat the room and were told the heating on the top floor was not working!! Eventually we asked if we could move rooms and were moved down to the second floor. Our room was warm (although the windows were only single glazed), but the furniture was old and tired. The bathroom was spotlessly clean with fluffy towels which were changed each day. The bed was the most uncomfortable we have ever slept in and the mattress had seen better days a very long time ago. Internet service was good. The plus points for this hotel have to be the friendly staff, we ate in the bar in the evening and the food was well presented and hot, although quite expensive. The hotel is not on the East Cliff as some websites suggest but is in a tree lined road about 15 mins from the town and near to bus routes. There is a car park on sIte for which there is a charge of £2 per night. This hotel is in urgent need of investment and updating, and regrettably we will not be returning.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Wiennie Fareham, Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"Pleasant"

4
12/12/2017

A good value for money hotel, staff are friendly and helpful. I had a two night stay and found my room comfortable and warm. Drinks can be pricey but generally on par for this type of hotel. The food was piping hot which is a great bonus however the menu could be updated and too much attention on wine and cocktails. The breakfast was ample and best booked beforehand as the price increases by £5 if bought when required. This hotel is clean and comfortable definitely worth a stay, I will definitely return.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Martin S, thank you for your great review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Overnight Stay"

4
04/12/2017

My husband and I booked a bed and breakfast package for one night and we were very happy with the price. The room was too small but we didn't mind for just one night. The bedroom and bathroom were spotlessly clean and the shower was good. The breakfast buffet was very good as were all the staff that we came into contact with. We would definitely stay there again although not for more than one night because of the room size.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Clare K, thank you for your great review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Family get together"

3
03/12/2017

We chose this hotel in Poole as it allowed different parts of the family to meet together having traveled some distance. The hotel was older and had been elegant at one time but seemed a little tired now. There were other groups booked that who used the lounge excluding us so we were limited in meeting up as a family to the entrance. Breakfast was good but you need to arrive early if you don't like a lot of noise as the room filled up quickly. Car parking was charged per day and the small parking area busy. Overall not a good experience but adequate for our needs as a meeting place before visiting locally.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear bridenmum Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"Group visit"

5
28/11/2017

Over 60 of us from Barnes running club had our annual Xmas weekend at The Royale. Although there were a few mix ups the week before the event, once we were there everything couldn't have been better. Gaetano (the manager) and his staff were friendly and helpful, always going that extra mile to ensure we had a good time. Also both breakfasts and the Saturday dinner dance were catered for perfectly. The hotel is great value for money and all 60+ of us would certainly return either as a group or individually. Thank you

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear SteveandMarianne, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Not The Best Time"

2
27/11/2017

My wife & I booked a long weekend away & did not have the best experience. The hotel had been booked out by “Club Indulge” Check out their web site.... We booked the night before via the telephone & we were not told anything about this party. We had dinner & the volume & language in the restaurant was bad. It was the same as the food tasteless. Not for us. Check before you go.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Andrew P, Thank you for your review. All your points were noted. Please feel free to contact me directly for any future stay I will ensure you will be allocated in most suitable room for your needs, any time in future please let us know in something is wrong and we will do our best to rectify it at the time of your stay. We look forward to welcome you back. Best regards Gaetano De Rosa

"Staff & Cleanliness - 10*"

5
23/11/2017

Writing this review on behalf of my mum, who recently stayed here for a few days. Staff are extremely helpful and polite, and the cleanliness is absolutely SPOTLESS. I think you'd probably need a magnifying glass to find any dust in this place. Room was slightly cold but staff promptly sorted out the radiator when asked. Shower was constantly dripping, which was annoying overnight, but having said that, my mum didn't mention it to reception staff, and I'm pretty confident they would have fixed it if made aware of the issue. I had also previously stayed at this hotel a few months ago and also had a very good experiencel; I found the double room a bit small as I suffer from claustrophobia, but they promptly moved me to a much larger family room at no extra. I would recommend this hotel for anyone staying in Bournemouth.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear DrChihuahua, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Good value"

3
21/11/2017

Arrived to a great welcome,and as promised scones fresh cream jam and tea.decor a little dated but you could imagine how it used to look.Lift,tiny,and quicker to walk,bedroom slightly disappointing but comfortable with tea and coffee,a facelift required.dinner first night free and of excellent quality,flavour and well served and presented.Breakfast, free for the two night stay, first class,good selection,quality and service staff most agreeable.Swimming pool,an asset to the hotel.In all tremendous value,and thoroughly great stay.well done.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear ksachurchill, thank you for your great review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Great weekend stay excellent location"

5
19/11/2017

We booked a last minute 2 night stay for the weekend - included a deal of free 3 course meal on 1st night All staff were very attentive especially reception & maitre d and knew name by 2nd day even though hotel was near full & had functions on both nights All staff acknowledged you and asked how you were , if had a good day or what plans were for day even the room service staff Staff willing & able to suggest things to do , places to go and give directions It is an older building so you do have creaky floorboards etc but thats part of the character of older buildings but you still get the same 100% standards of best western group Room was very warm upon arrival but turned radiator off + we had the luxury of a door out to balcony so pkenty of fresh air if needed Service ,value & sleep quality all good but could not answer further down page

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Sharon C, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Nice hotel, seems to get things right."

4
18/11/2017

My wife and I stayed here for two nights in early November as part of a function which ended up hiring about two-thirds of the hotel rooms. The staff looked after us very well, and the hotel was a pleasant place to stay. First impressions, reception was efficient and our room (on the 1st floor) was very spacious. Perhaps not the most modern in style but well appointed, comfy and with plenty of space. The floorboards to creek a bit, but this is not a new building. Everything in the room was as expected, we had a comfy bed, closets for clothes, nice bathroom with hand soap, shampoo and body wash. Water pressure in the shower was good. The lift was small but it goes to all floors which is good. A nice touch was the transgender sign on the sign directing people to the toilets. Bar service was sometimes slow, but the bar staff make proper cocktails from scratch which were lovely. Bar prices are not cheap so take advantage of the happy hour if you can. The bar area is airy and pleasant. Our breakfasts were very good, with full English supplemented by Continental fare and cereals. You can request tea or coffee, with the latter being topped up regularly by waiting staff. Being part of a function, our dinners were probably not part of the regular restaurant food. One dinner was lovely, while the other was hit and miss. But overall food was very good with the waiting staff efficient and friendly. The swimming pool is probably a later addition to the building and as such one has to take a very short walk outside across the car park to get there. But it's worth it. the pool is lovely and warm, pretty big and a good 2m deep in the deep end. There are stairs at the shallow end with a hand rail making entrance easy for most people. There are also changing rooms here. The hotel is located quite close to both the beach and the town centre, and there are several small shops and eateries in walking distance. Finally there is a lovely garden between the hotel entrance and the road, very picturesque.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear absinthe_boy, thank you for your great review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Sleepless in Bournemouth!"

3
13/11/2017

It's with a ‘heavy heart' that I write this review but can only give an honest opinion after staying at this delightful hotel many times. I can only echo the sentiments expressed by the person that stayed on the Sunday; I booked 2 rooms only for our stay to be ruined on the last night on the Thurs /Fri morning by the ‘pre gathering' of this group. The event started in the lounge about 6 and even they had only just started drinking, residents were subjected to unacceptable repetitive foul mouthed language, much to the embarrassment of respectful hotel residents. Even before 10 pm members of the group could be seen smoking in non-smoking areas and shouting. The noise and inconsiderate behaviour only increased as the night progressed, with arguing in the corridor outside bedrooms, shouting across balconies into early hours of the morning. Members of the group had a flagrant disregard and respect for other residents. Their inconsiderate behaviour impacted upon many residents, including families with young children. Many of us had a sleepless night [I requested a quiet room on booking!] and aware of many complaints being made. On checking out I spoke to the manager and suggested that although they can't check people's credentials they should certainly ensure that they don't accept bookings from this group again or if booked in an individual's name! I shall stay at this beautiful hotel again but not if used by this group!

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Trevor S, Thank you for your review. All your points were noted. Please feel free to contact me directly for any future stay I will ensure you will be allocated in most suitable room for your needs, any time in future please let us know in something is wrong and we will do our best to rectify it at the time of your stay. We look forward to welcome you back. Best regards Gaetano De Rosa

"A super find."

5
13/11/2017

We have just had 3 nights at this super hotel. Firstly it's a in a lovely, quiet, leafy area of Bournemouth but 5 mins walk to the east cliff beaches and 10 mins to the centre. The hotel itself is, in our opinion,comfy, homely and very clean.Our room(201) was of an excellent standard, super comfy bed, clean bathroom and a lovely HOT shower. It does have an indoor pool but we didn't make use of it, but lots of other guests did. From the resturant to the bar, in our opinion, is very reasonably priced for a hotel, and again in our opinion, the restaurant quality is of a high standard which is a rarety. But for my wife and and i, the icing on the cake were the staff, from reception to bar,restaurant and bedroom team members they are EXEMPLARY, an absolute credit for the management and for the hotel, a customer/guest focused team, wonderful.

"Weekend away"

3
13/11/2017

On arrival our check in was very easy , polite staff ,Our room was very spacious with king size bed , sofa and chairs and a balcony which is a nice addition. The bathroom is a good size but shower over bath needs bringing up to date as mixing taps are a little inconvenient , bathroom floor very slippy. Lots of tea and coffee and bathroom toiletries which is great.The bar area is very nice and drinks are reasonably priced. Our only real complaint about the room is being over the main entrance where you hear the automatic doors keep opening and shutting which does get a bit tedious , room 104 . Floorboards around the hotel need attention as they do make an awful noise at night.breakfast could be hotter as hotplates don't seem to keep it that warm.parking is plentiful but very small spaces. It's a great location for town and beach and we would stay here again .

"Dreadful Nights Sleep"

2
12/11/2017

I stayed here as a last minute booking on a work trip - booking went through really quickly and I was happy to find the paperwork ready when I arrived at the hotel. Room was fine - however it was above the bar area which was where the trouble started! It was a Sunday night so initially I wasn't too concerned about a large loud party in the bar as I believe the bar stopped serving at around 11 and so the party would be moving off soon. However - by around 12:30 the party were being very noisy and still clearly in the area downstairs. I rang reception to ask if there was an event on - I was told that there were a few people remaining in the bar who would be moving off very soon and that they would go and ask them to be a little bit more quiet. At this point I was not offered an opportunity to move rooms. The noise did not die down and I spent the next few hours listening to loud voices and laughter coming up from downstairs. Just before 2:30 AM I rang reception again whereupon the night manager was very apologetic and said he would go and speak to them again. He also stated at that point that he could have had me moved earlier - not particularly helpful when it was already 2:30 am and I had a 6:00 am alarm due to go off. Finally at around 3ish the noise died down but my nights sleep was already ruined. I can completely understand noise going on later during the weekend but this was a Sunday night and I don't understand why I was placed in a room above the bar or not offered a room change the first time I rang. I barely got any sleep and would recommend being very careful about which room they place you in if you have anywhere to be in the morning!

"A little Gem of a place"

5
12/11/2017

We have just returned from a 2 night stay with a couple of friends and can honestly say we were really impressed by the staff, who were so helpful and friendly, they are all a credit to the hotel. We were given coffee and cake on arrival and 2 for the price of 1 drinks vouchers all included in the price of our stay which was immensely good value. The evening meal we had there was superb and breakfast was lovely There was an nice ambience and we will definitely stay there again when we return to Bournemouth. We will also recommend the hotel to all our family and friends.

"Staff all fantastic"

5
07/11/2017

We had a couple of nights recently at Best Western Royale in Bournemouth & had a great time. It was the first opportunity we had to get away for our 25th wedding anniversary a couple of weeks earlier. A card & some home made biscuit were in our room on our arrival - a nice touch. Breakfasts were whole & hearty buffet style with plenty of choice. All the staff made us feel welcome - all very nice people. Didn't use bar nor indoor pool so can't comment on those. But well recommended & would certainly stay there again when we have more time because 2 nights wasn't long enough for such a beautiful area.

"Big Weekender "

5
07/11/2017

Just had the most amazing weekend here with a large group of friends. The hotel was comfortable, food was delicious and the staff were amazing, so friendly and very helpful, we couldn't have asked for more. I hope we have many more Weekenders here as it was perfect. I have stayed here once before 10yrs ago and had good memories of it, it was great to see it still has good standards.

"Best western=best ever"

5
06/11/2017

I really can't say enough good thing about this hotel. The rooms were clean and perfectly comfortable with plenty of pillows and good quality towels. The pool was a complete joy to be in with changing rooms, lockers and more than enough loungers. The food was very good with an excellent selection. The manager and staff however are what make this hotel the very best, they are without a doubt the friendliest most helpful and accommodating bunch of people I have ever had the pleasure of meeting! I would definitely recommend this hotel to everyone going to Bournemouth because I thoroughly enjoyed every minute of my stay.

"Very good hotel for the price"

5
06/11/2017

Visited with a group. Room was nice, staff lovely and food excellent. Location was also pretty good. 10 minutes walk from the station, 10 minutes from the town centre and close to the seafront. I'd definitely choose this again over a Travelodge or similar, as prices seem pretty similar.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear sassan139, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Fantastic Stay, Will Definitely Be Back!"

5
06/11/2017

I stayed 3 nights at the Hotel Royale with a large group of friends and I can't recommend it enough. We had a varied group of people with different needs and everyone was catered for. Every member of staff was friendly, helpful and willing to go out of their way to help! Rooms were clean and well equipped, bar area was lovely and the food was fantastic. Highly recommended!

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear DebzLancs, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Excellent Hotel. Good Facilities & Lovely Staff"

4
02/11/2017

My mother & I have just had a really lovely week in this hotel. From the minute we walked in we felt very welcome and at home.The room was clean,warm, well presented as was the bathroom.All the staff were extemely friendly and efficient. a special mention to Diego and Mark who run an excellent lounge/bar. Again very friendly and attentive.Unfortunately my Mother lost her purse on a trip to Swanage.Again a big Thank you to Kay connor who was more than helpful in assisting me to comtact the police etc. She was very kind.The good news is the purse was found.So, Thank you all. Heather Connolly & Mum

"excellent hotel"

5
02/11/2017

This is a clean and very well-managed hotel. What really sets the hotel apart, however, is the standard, the level, of customer service. These characteristics are the ones of which I am most conscious. The room service is evidently of high standard, as you do not notice the heavy film of dust, that is so frequently present on the surfaces at many other hotels. The staff at the hotel are wonderful. The reception staff (Carla, Carlo, Deili and Kay) are all responsive and very helpful. i would recommend staying at this hotel to anyone!

"Lovely Hotel"

5
31/10/2017

Enjoyed a two night stay. Good sized room with strong wifi signal (see room tip). Good selection for a full English breakfast or something healthier if preferred. Convenient location for the beach and about a ten minute walk to the town. Good sized swimming pool which was clean and well maintained. Would certainly recommend this hotel.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Peter T, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our Breakfast are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"A generally good stay"

3
16/10/2017

This was a last minute booking for one night. Although there were plenty of parking spaces when we arrived (and it was great value at £2 a night), the spaces were very small and needed a fair amount of skill to get into! First impressions were good as check in staff were attentive and the public areas were clean and tidy. The room was small and the furniture fairly tired. It was nice to see some original features of this 1930s/1940s building, such as single glazed Crittall style windows, but at the same time, it did also feel like it needed a makeover. The room however was comfortable and the bed especially so. The bathroom was large and clean, although the shower pressure wasn't great. As expected with a building of this age, the floorboards were creaky. The worst aspect of the room was the build up of bird droppings on the external window ledge - really horrible to look at and meant I wasn't keen on opening the window. Overall however, it wasn't a bad stay, and the hotel was well located - only a short walk to the town/beach. I would recommend for a short stay.

"Weekend away"

4
15/10/2017

we had a great weekend getaway, hotel was very comfortable and staff were extremely helpful and friendly. Lovely breakfast too. I would defiantly recommend this hotel. The hotel is a short walk downhill to the town and beach.

"Just ok"

3
14/10/2017

Hotel clean but ok, breakfast average, decor in lounge bar meant you wouldn't want to stay there for a drink. Primarily coach parties in the week we were there. Odd things wrong like shower ( in room 100) below head height? Staff generally nice was going to use the pool but had to access it across the car park and all looked a bit tired and dated. Wouldn't choose to go again.

"A real gem. "

5
05/10/2017

What a lovely hotel the Royale is! From booking in to the moment we left it was a lovely stay. The staff where attentive and professional with smiles on their faces. The room itself was lovely and the breakfast very good. I would happily stay here again, great value and not too far from the seafront.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Ian G, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Great and friendly hotel."

4
04/10/2017

Stayed here for two nights with dinner bed and breakfast. A very nice hotel, it is in a great position for shopping and the beach and although it's a slightly older hotel who's rooms could do with an upgrade it "is" a lovely friendly hotel. Can recommend the service from start to finish from checking in with Carlos and the excellent service in the bar and restaurant from Diego and Lewis. Nothing seems to be to much trouble and effort for anyone here. The rooms are comfortable but a little tired in decor but the essentials ie, tv, coffee, bathroom & toiletries are there.....my only moan would be you can hear next door walking around or using their bathroom ....but this didn't put me off or would stop me from returning again. The restaurant food is excellent, dinner was three courses and all courses were excellent that they could warrant Michelin stars, my only gripe there is.....I could have eaten more as it was so tasty. Breakfast was self serve with waiter/ waitress service for things like boiled or poached eggs or porridge but variety was great with plenty of choice for everyone. All in all a great little hotel, central to amenities, friendly, inexpensive and has everything you need for a few days stay. The only reason I gave it four stars is the tired room factor but should the room have been chic or contemporary then it would definitely warrant 5 stars. Book it you won't regret it.....

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Kizzy A, thank you for your lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comments towards our staff and breakfast are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"A stay worth the money"

4
02/10/2017

Have just come back from a two night stay. Went for a girly weekend and because we all wanted to stay together we booked one of the family rooms and we were very happy with it. The rooms and the front of house were very clean, tea and coffee topped up everyday. The staff were friendly and helpful, we had A very small problem with our plug hole, although it was not sorted right away the manager insist,that it would be sorted. I would also say that Saturday we went to the bar to get a little snack, I felt that the barman was little slow to get things done and did not listen to what wanted. However we are overall very happy with our stay.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Lottie H, thank you for your lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comments towards our staff and breakfast are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Great value for money hotel"

4
30/09/2017

Stayed here with friends at the end September for a couple of nights as a last minute break. The rooms are very clean and comfortable and the hotel is decorated to a nice modern standard. The breakfast is fantastic with plenty to choose from hot, cold and continental. The bar is very reasonable and a lovely area to relax. The hotel is approximately 10 mins walk to the centre and 2 minutes walk to the east cliff. There is an indoor pool and restaurant and plenty of parking at £2 a day on site. All the staff are very friendly and helpful. The only downside is the hotel bar shut at 11ish and we were unable to get a night cap after returning from our evening meal out.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Amanda W, thank you for your lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comments towards our staff and breakfast are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"A good resort hotel"

4
30/09/2017

I seem to be staying in a lot of best western hotels at the moment and I have come to the conclusion that there are some OK Best Westerns and some very good ones. This is in the latter category. Spacious rooms with plenty of work space and complimentary shampoo etc, very helpful and friendly staff from the cleaners to reception and good bar food although it was a tad expensive and the barman insisted he was serving me Diet Coke when it turned out to be diet pepsi (for some of us it makes a big difference!). Very generous breakfast too and the swimming pool was an added bonus (although it was very warm!). Will happily stay here again.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear politicsandrew, thank you for your lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comments towards our staff and breakfast are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Pretty good overal, but re-furbishment due soon"

4
22/09/2017

Stayed four nights in mid September, also stayed two years ago. Good bits are the quiet location, helpful staff, excellent breakfast and free parking for BW Card holders. Not so good are the noisy water pipes and creaky floorboards. Reasonable value, but not exactly cheap.

"First visit"

4
17/09/2017

Having stayed in Best Western Hotels before we booked into the Royale for our three day visit to Bournemouth with friends. Public areas are tastefully furnished with a 'modern' theme to the paintings on display. Rooms were rather 'basic' for this class of Hotel but we're both clean and comfortable. Staff were attentive and helpful and the food and service in the Restaurant was good. It appears that the menu does not change on a daily basis and, for a longer stay, could prove too repetitive. With such a fixed menu it was disappointing that several main courses were unavailable at times. Would probably stay here again if in the area.

"Overall, hotel a bit tired, but fabulous staff"

4
09/09/2017

On a short solo break (Mon 4th-Fri 7th Sept.2017) here with a holiday group. Lovely welcome at Reception. Lift ridiculously small - only holds two people maximum - so at check-in etc., you could have a long wait if you need to get the lift. Bedrooms on three floors. I had double for single use, Room 317. Room, like the hotel a bit tired, but had usual tea-making facilities, hairdryer, no safe, iron/ironing board could be ordered from reception if required. Bed sublimely comfortable, and it was very quiet, a real bonus. Avoid 304 and 305 they're opposite the lift ! Bathroom was fine with shower over bath, but nowhere really to put sponge bag etc. Lovely large fluffy towels. Bedroom floor not hoovered daily. Food was good and nicely presented. The waiting staff were friendly and eager to please. Lounge areas were light and airy, and the ladies and gents facilities were scrupulously clean. I did not use the pool, but it all looked clean and bright. The seafront was about 15-20 minutes walk away. The lift down to the beach has gone - I believe it was the result of a landslide - so a zig-zag path down to the beach. Ok going down, but very steep to climb back up. The town centre was about 20-30 mins walk downhill. Shops were usual multiples with some individual ones. But what made this hotel was the staff. I was ill most of the time I was staying, and the staff were fantastic, especially Katarina the manager.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Janet O, thank you for your lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comments towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Good 2 night break. "

5
06/09/2017

Needed a short break. Booked 2 night deal with breakfast both days and 1 evening meal. We were given a family room, with a double and single bed. Clean, well decorated. Airy. Quiet. Just what we needed. Our friends room was smaller and they were a bit disappointed. Breakfast and evening meals were excellent. Hot, presentation good and the scrambled egg was the best I have ever had in a hotel. !! Parking was not a problem. Swimming pool very cloudy!! But nice size and not overcrowded. All the staff were really friendly and helpful......couldn't single one out as they were all great. Would definitely go there again.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Anne h, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Highly recommended!"

4
31/08/2017

We stayed for a work overnight stay to find a reasonably priced gem of a hotel, staff were very good, the room was comfortable and clean with our unexpected upgrade being a bonus, breakfast was really good and the price even better. As I stay at many hotels I was impressed by the standard.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear rww1979, thank you for your lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comments towards our staff and breakfast are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Two bad visits not good enough"

1
28/08/2017

We have stayed at the Royale a few times,this year we stayed in February,half the radiators never worked in the passage or the room,also the rooms to the back of the hotel have no double glazing,the room was very cold. We complained and given staff rates which was an on line deal,£244.80 for our visit on the 13& 14 th of August.£122.40 per night. We will say no more about that we gave the Royale another chance.We arrived on the 13th mid afternoon and enjoyed a nice sandwich at the bar and a very nice evening meal.But Monday the 14th we booked a table for 4 my wife,s sister and husband for 730 pm .Our starters arrived at 830 cauliflower cheese soup,it tasted of ash ,we think it was a disguise for it been burnt,it was sent back and replace with over cooked pancake rolls,we finally got our main courses Shredded chicken chow mein at 930, it was warm the chicken was tough and not shredded,we returned them all and the waitress never charged us for anything she seemed very embarrassed,we think other people also complained.At breakfast the head waiter apologized and said he would make it up to us that evening,must have known it was our departure day.Many hotels in Bournemouth, it wont be the Best Western Hotel Royal next time.

"Disappointing stay"

3
26/08/2017

All in all, this was a disappointing stay. Room was small and a little sad but functional. The toilet seat was however dirty on arrival. A colleague also found an empty beer can from a previous guest down the back of his radiator. The pool was out of service and whilst I was offered access to the pool at another hotel, I did not have time. Having read the reviews, I was excited for breakfast but it was just okay and not worth the money. The pastries were not that fresh and I just ended up eating cereal. I did eat Chinese in the restaurant and it was very nice. Location of the hotel was good and the area was safe.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear frenchfancy9, Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"Great hotel"

5
26/08/2017

Stayed midweek,pleasant staff ,large room on top floor,bathroom a bit dated but quite functional,convenient for local restaurants about 10 mins from the centre of town,will gladly revisit ,charges 2 pounds for car parking which is given to charity ,great idea

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear john h, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Excellent Valur"

4
25/08/2017

We were only here one night visiting friends but will certainly book again! it was in a perfect location. Nice quiet room, comfy bed and excellent breakfast. also good parking. The receptionist when we arrived was very friendly and helpful.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear dmw767, thank you for your lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comments towards our staff and breakfast are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Good friendly hotel"

5
22/08/2017

Stayed here for 3 nights, the staff were so friendly from the moment I walked in until I left. The room was fresh & clean with good bed, nice bathroom, and tea/coffee making facilities with biscuit. Hotel has small swimming pool, nice bar, good large sized restaurant where you can help yourself to the extensive buffet breakfast. WiFi was excellent in the room. Will definitely be returning to this hotel.

"Great in so many ways...."

5
19/08/2017

Stayed here this weekend and so pleased with it. Room: family room - clean, good size for 3 of us. Floors a little creaky but that's getting picky! Great location: 5 minute walk to the cliff top, and easy walk into town or the Lansdowne area. Staff: excellent - happy to help all our requests, very good with my (very) energetic 6 yo son, good advice on options to drive or walk places. Food/drink: had bar snacks and cocktails - both good. Nice bar area to unwind after the day out. Pool: was having some maintenance work, but we could use the sister hotel if we wanted to.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Penny O, thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Not bad but not amazing either "

3
19/08/2017

Stayed here for 3 nights with my mum and Nan and it was ok, clean, liked the pool and the staff we met were lovely. Especially in the bar, Diego (I think that's his name) remembering our order every night. However the rooms are tired looking it could really do with a revamp and installing air con. Breakfast was included in our booking and is a hot and cold buffet. I also think this could be improved with some fresher options and variety as there's so much more than just full English and cereal! We also found the tea/coffee supply in our room to be minimal (1 coffee between 2 and 1 pack of biscuits) these didn't seem to be replenished either. The 5am fire alarm wake up call (although not the fault of the hotel) was also not great either! Building work next to the hotel also started at 7am prompt every morning so no lie in and hard to block out. Overall I wouldn't choose to stay here again.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear amytreg, Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"Very good staff"

5
08/08/2017

Stayed for a week in this lovely hotel Room was large with good furniture, very comfortable beds with clean linen and large bathroom that was well maintained and quality towels. Restaurant, bar and reception were well furnished and clean. Staff were friendly, and always ready to help. Would highly recommend for all ages, for families or couples. Swimming pool was in good condition, clean and always warm. A good place to unwind. Would return to this hotel as in very nice area, with good parking facilities. Roughly 15-20 minute stroll to town or beach but pleasant walk.

"Lovely furnished hotel"

4
07/08/2017

Very impressed with the room, spacious and comfortable. Hotel appeared to be very well kept in all area. Friendly staff. Good buffet breakfast. Good location as only a short walk to town but far enough away from late night noise.

"Good hotel"

4
07/08/2017

We enjoyed our stay here. The highlight was the indoor pool which is just great. The common parts of the hotel are also very nice and the bar is good. Good service from a friendly staff at all times. The breakfast was also a lot better than average. Our room was large and the bed was comfortable. I have only two (minor) criticisms. Although the room was clean, the carpet badly needs replacing. And the shower pressure was a bit low - not very low, just a bit low. But overall, we'd be happy to return.

"Excellent, shame it was just one night"

4
06/08/2017

A lovely twin room, all looking either recently decorated or well maintain or both. Lovely bar area. All the staff were friendly and polite. Good buffet breakfast. Parking is secure. Would certainly stay again.

"Don't consider anywhere else"

5
05/08/2017

This hotel is very well placed just one block from the sea but more importantly for me about 5 minutes walk into the corporate area. The hotel looks as if it has been refurbished, although full evidently you could always find a quiet corner for a meeting and the waiter service was quick and efficient. My room was large and very comfortable and the bed extremely comfortable. But the thing that sticks out in this hotel is how immaculately clean it is. The restaurant was relaxed and comfortable the menus exciting, they have a Chinese menu and a traditional menu and the food on both was exceptional and the restaurant was amazingly busy, I ate there all four nights I stayed and I never do that when staying. in a hotel. I cannot recommend this hotel high enough

"A nice place to stay"

4
03/08/2017

We booked this hotel at the last moment. The staff are polite and helpful. The room was clean. There was a good selection of tea/coffee making facilities and shower facilities in each room. We stayed in Room 309, which was at the back of the hotel, on the 3rd floor. The breakfast was excellent, with a full range of hot and cold buffet, and drinks. All cooked to a very high standard. We also ate in the hotel for evening meal on some nights. The chef's specials are Chinese, but there was also a fair range of English cuisine also. Personal favourite was the beer battered haddock, chips and mushy peas. But that was purely my choice. They also do wines by the glass, and a selection of lagers. Real ale fans would be disappointed at the selection. Food potion size was generous. It costs £2 per day to park your car in the hotel car park, which often gets overfull, due to inconsiderate parking by some guests taking up two spaces ! It is within easy walking of the East Cliff, although don't expect sea views from the hotel itself. Hotel also has an indoor pool, bar and lounge.

"Fabulous"

5
03/08/2017

We have just had a fantastic overnight stay with dinner, bed and, breakfast and would highly recommend this hotel. When we arrived we found that we had been upgraded to executive room which was absolutely spotless. The dinner was of superb quality as was the breakfast. The staff were extremely friendly and helpful and we would not hesitate to book again. Thank you.

"A good all rounder"

5
02/08/2017

We arrived early in the afternoon looking for a room with breakfast and evening meal. The girls on the desk were so curtious and polite. We were lucky to get the last room in the hotel. It was small but perfectly prepared. The pool allowed us to unwind after a long journey and prepared us for a really appetising meal. We slept well and a good breakfast allowed us to continue our journey

"Great location nice weekend stay"

4
01/08/2017

Stayed at the hotel for 3 nights good location for most of what Bournemouth has to offer, rooms were clean and bed was comfortable, with tea making facilities in room, again as a lot of people have previously mentioned water pressure for shower wasn't great but had nice soak in bath instead. Rooms spotlessly clean and all staff were friendly and courteous, breakfast was good with plenty of choice although Hours could be extended on weekends did park run on Saturday and couldn't grab a coffee and some fruit as hours were only 8 am till 10 am. We had food in the restaurant the first night due to the dreadful weather and was pleasantly surprised to be offered a Chinese option we had the 3 course Chinese meal for £15 which was excellent. Where most main courses on the hotel menu seemed to be £15. Used the bar again on first night again not cheap but not extortionate either. You can also use the facilities of their sister hotel as well which we didn't. In summary good location nice stay and would stay at this hotel if I visit Bournemouth again. My only complaint, with the cost of the accommodation having to pay for the parking only £2 a day I know but it's the principal.

"Pleasant short stay"

5
23/07/2017

We stayed here on short notice and got a good deal. Staff were very polite and friendly and the room was clean with tea and coffee provided. The lobbed and front of the hotel are nicely presented and looked after. We would stay again.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear anmcguk, thank you for you lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"A Great Location"

5
23/07/2017

booked this hotel at the last minute to visit my family in Bournmouth and Poole. Situated close to the beach, pier and town centre and about a 10 to 15 minute walk to the railway station. The room was quite large for a single room compared with some hotels and had a large wardrobe with ample hangers and drawers. The bathroom was spacious and spotlessly clean, the bed was comfortable and there was complimentary tea and coffee sachets along with a biscuit in the room. Breakfast was self service with lots to choose from. Bar prices were expensive but they gave me a two for one ticket if I used the bar between 4pm and 5pm, not used it. Nice armchair and desk top in the room. Would book again without hesitation.

"very good"

4
22/07/2017

stayed in this hotel for 5 nights as part of a coach party, and the only negative is the bar prices. BedRoom spacious and large comfortable bed, bathroom roomy and very clean. Food choice adequate and tasty and served very efficiently breakfast good and added bonus of toasting machine so you arent eating cold toast. lounge area comfortable and clean but bar prices way to high it would make more sense to drop prices and entice people to stay in hotel instead of having to go out to get value for money drinks.

"In need of room makeover"

2
20/07/2017

we stayed for one night recently and were shocked at the condition of the room. The carpet was extremely worn and frayed, causing me to trip during the night. The bar service was slow especially at night.

"Just ok for a night"

3
19/07/2017

We wanted an overnight stop for a night. When we arrived to check in we were informed to park in the car park it would cost an extra £2 a night and this went to a charity of their choice when we questioned this as to why this was not mentioned at booking they said it was then an optional amount. The room was clean and basic. Two single beds together with a double sheet over them but the bed was very comfortable! Basic tea and coffee available in the room. We wanted to use the gym which we were informed was a very short walk in the other hotel near by so we set off and found the small gym. It really was appalling only one machine worked the rest were broken. There was a dangerously looking weight machine and there was no hand wipes there to use although we took our towels and the ceiling had all the paint peeling from it. We decided to swim in the outside pool which was in the hotel next door again part of the chain of hotels where we could use the facilities. There was a very tiny and dirty changing room, the path walkway was all broken up on the way back to the pool. The pool was fabulous to swim in as it was outside. The breakfast had a good choice and all very hot and plenty of cereals and fresh fruit. We used the pool at this hotel before breakfast which was open at 730 the water did look a bit green but it was a pleasant swim. Changing facilities were good. This hotel was just ok for a night!

"Good value and a comfy bed"

3
19/07/2017

We stayed for one night dinner bed and breakfast. The room turned out to be a suite with a lounge, very unexpected at the price. The bedroom was spacious and the bed really comfortable,the decor was a little dated, but very clean. The hotel seemed to cater for senior citizen coach parties (although we were only there one night!)and I felt this affected the food in the restaurant, which was not great, I was unable to eat my tuna steak as it was so salty, and my husband's lamb was rather dry and came without any vegetables. The service was very good and I was offered a replacement meal. Breakfast was a buffet which I always find means overcooked eggs and lukewarm food, not helped by discovering you have to make your own toast while the food continues to cool. I was surprised, when asking for tea to be told they'd bring me hot water, I had to go and find the tea bag from the buffet. All in all, it was OK but we'll go elsewhere next time.

"Brilliant stay, fantastic service"

5
18/07/2017

This was the second time we have stayed at the Hotel Royale and it was even better than the last. We took advantage of Best Western's offer of Bed and Breakfast and Dinner on the first night at a great price. To be honest I wasn't expecting much when it came to dinner, especially being Vegetarian, however I was blown away. The chef offers a fantastic menu and even an alternative Chinese menu with an amazing range of choice. The only thing better than the menu was the food itself, which was wonderfully presented and tasted fantastic, although there was perhaps a little too much pepper in the Carrot and Coriander soup. Either way, it was hard not to be impressed with the food and I came away convinced I'd happily of paid every penny if the three course dinner had not been free. It was really top quality so there's honestly no need to venture to one of Bournemouth's many restaurants when one of the best is within the hotel itself. The rest of our stay was just as good. Breakfast was fantastic with great choice and service, the room was spacious, comfortable and clean, with my only criticism being the pillows being a bit hard. The staff are also friendly and the bar a lovely place to sit and have a snack. We're looking forward to returning soon, this time with the children. Maybe next time we'll take advantage of the pool too.

"Excellent hotel for afternoon tea"

4
16/07/2017

Popped in without booking for afternoon tea - lovely lady in bar took our order and had a delightful afternoon tea brought to us within minutes. A lovely lounge with views to the leafy street - and afternoon tea for four at less than £40 ..... a bargain!!

"I was upgraded without being told. Unfortunately this was not an upgrade but more a lower class room"

2
13/07/2017

I booked a double room even though I was a single traveller for work. I found I had been put in a ground floor courtyard room and felt quite vulnerable. Why was I not in the hotel? The room had a very small window which did not let in any cool air and the fan could only be plugged in near the bathroom which was not anywhere near the bed. I had a very uncomfortable night and reception did not even ask if I had slept ok or had a good night. I will not be recommending this hotel to my many work colleagues.

"Osca's Hotel Royale"

4
11/07/2017

Well appointed, friendly staff and comfortable. Convenient for East Cliff, sadly the funicular to the lower cliff is not working. Restaurant meals were very good but ...... We stayed 4 nights midweek. The restaurant does however need to determine who it exists to serveTo say it serves from 7.00 pm but to be told every evening that due to a tour party 7.30pm is the earliest they can manage is not exactly customer friendly.

"Great value for money, nice place to stay"

4
10/07/2017

We booked this hotel at the last minute and got a very good rate, not sure I would have wanted to pay full price for it though. Room was spacious and light. Bed was comfortable. The hotel has a swimming pool for use by a couple of hotels but was empty when we went in - showers in pool area did not work. Good location for seafront , bars and nightclubs but no noise

"Good base for Easter fun!"

4
10/07/2017

I stayed here with my wife and 2 kids (2 and 6) in the Easter Holidays. The Hotel is not cheap, neither is the bar. However the location and facilities are excellent. A couple of hundred meter from the cliffs and not much further in to the centre of Bournemouth. Walking in to Bournemouth is fine, as was the walk back - at least for us. But for those less mobile the walk back may be a struggle as it is uphill. Rooms - we had a family room which was perfect, the bunk beds were just right for our kids. We had a problem with the plug hole and it is fixed almost immediately - great service. Breakfast - excellent, fresh and with lots of variety. The service at breakfast was first class. Swimming Pool - Made my sons holiday, used it every day and had it all to ourselves. A little cold, but not too bad. You can get towels for the pool from reception, who were also excellent. Bar service - as I said previously is was pricey and the service wasn't great. The bar appeared to be just one of many jobs the barman/night porter/waiter was doing. He was doing his best, but looking for someone to serve you a drink was a little frustrating. Food - we didn't eat, but reports were good and the portions looked plentiful. Parking - at £2 per day it is really nothing to complain about. This hotel was a great base for exploring Christchurch, Mudeford, Southbourne, Poole, etc. As annual visitors to the area we will definitely be using it again and consider it a good find which fulfils most of our needs.

"Nice hotel but price not justified"

3
07/07/2017

I'm a fan of the Best Western concept - character hotels with a modern touch - but in order to compete with modern chains' purpose built hotels they have to resolve outstanding issues. There have been countless comments here on the inadequacy of the showers in this hotel (the flow resembled a partially blocked watering can). We were told it's a pressure problem in Bournemouth but there are ways of improving pressure and we have friends living there who were surprised to hear this. Old hotels are often stuffy in summer and cold in winter and sleep deprivation seemed to be a topic of conversation at our first breakfast. The second night I took the duvet out and slept under the cover. Although the hotel's located in a quietish road the usual noise on a Friday night was exacerbated by an antisocial group sitting in the garden (outside the rooms) between 3am and 5am. If you got a deal for say c. £60 a room you might feel these faults were bearable but for the advertised summer price of over £100 a room I'd expect better. The additional parking charge rubs salt in the wound. On the positive side the hotel is well appointed, the bar staff and cleaners were friendly and efficient and the hotel's conveniently located for the seafront. We ate in most nights and the food was good (the Chinese menu an added bonus). Overall though I'd say (even for season) that the room charges are too high.

"Lovely hotel"

5
06/07/2017

My husband and I stayed for three nights dinner, b&b. Room very clean and the bed comfortable. Staff couldn't do enough for us, especially the restaurant staff. Food really great, breakfast lovely. Dinner was three courses with a great menu choice. Hotel very convenient for the beach and 10 minute walk to town. Swimming pool was an added bonus and a lovely garden to sit outside. I would definitely stay here again and would highly recommend, I cannot understand the negative reviews at all.

"AVOID"

1
05/07/2017

Spent 2 nights here with a colleague (Friday & Saturday) on business Single rooms at £85pn (plus car parking charge). I could have managed with the tiny room, but next to the lift shaft meant you could hear the lift going up and down all night and people dragging their suitcases. Two tiny windows meant the room was stifling hot. Bed - what can I say, it would have been more comfortable sleeping in my car! The mattress was so bad, just ended up rolling into the centre of the bed. Pillow so thin, had definitely seen better days. Bathroom - useless shower. Toilet pressed up against the wall with bizarrely the toilet paper nailed to the back of the wall above the cistern! My colleague had a similarly uncomfortable room on another floor - so clearly it wasn't just my room. Noise from outside carries up to the rooms (as does the neighbouring rooms) being a weekend, this went on until early hours of the morning. I did speak to the check out lady when departing, who said they could have moved me, but surely the room should be fit for purpose in the first instance? Food - mediocre. The staff are very welcoming and polite - afraid that's the only positive thing I can add.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear fbpUK, thank you for your feedback email, I tried to find an email or contact number to contact you directly today, unfortunately I was not able to do so, if could kindly contact me on 01202 554794 to discuss your complaint will be much appreciated best regards Gaetano De Rosa

"Four night break"

4
02/07/2017

My wife and I stayed here for four nights. The hotel is well located to the town centre and shops and also well located for beaches, being a short walk to the East Cliff zig-zag path. The facilities are all as expected from a good hotel; there is free wifi, en suite facilities to every room and comfortable beds. Parking is situated to the front and both sides of the hotel and a small charge is added to your bill, to cover a parking charge of £2 per day. The staff are all very professional, courteous and helpful. There is a large restaurant serving a very well stocked buffet breakfast and a varied menu for evening dinner. There is also a Chinese menu option for dinner. Would like to see an investment in interior decor, as current decor in rooms and corridors is rather tired and dated. On the whole though, a very positive experience.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear sevi b thank you for you lovely review, we are all delighted you were pleased with your recent stay with us and we hope you will return sometime. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"great hotel"

5
30/06/2017

just had 2 nights on a super break deal. staff all lovely great evening meal great breakfasts lovely big clean room highly recommended. Maybe a little difficult for people with walking problems as Bournemouth has a lot of hilly areas.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Lesley B thank you for you lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"wonderful relaxing stay"

5
28/06/2017

we went as a family on 10 june,2017 for 2 days and had a very comfortable stay. rooms were neat, staff very polite and quick service. breakfast was very good. indoor swimming pool was very clean. location of the hotel very good as just few minutes from Bournemouth beach.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Best wishes fro... R thank you for you lovely 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and breakfast are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Short Break in Bournemouth"

4
23/06/2017

Our 4 day / 3 night visit to both Bournemouth and the Hotel Royale was perfect in every respect enjoying what has been to date the hottest period this year. We were lucky to be staying in room 102 which looks out to the front of the hotel and has a balcony allowing us to sit out in the evening admiring the trees and the gentle cooling breeze without being disturbed by the road which apart from the normal Bournemouth rush hour times is quite. The hotel in general is clean and efficient, catering for both business and leisure users with seating to a small well kept garden area. The hotel offers an indoor pool which we did not make use of , but noticed again that it was well maintained. For us the single best feature of the hotel is the food in particular the evening meal which is of a standard that is hard to put into words as each element of our meals was both well cooked and presented . We feel we must mention Franclim the Restaurant Manager who always had a smile on his face and greeted us with sincerity each night and morning , equally Mark our waiter would always go the extra distance to ensure that we had just what we wished mixing items from the Chinese and English menus. It is with great delight that we would recommend this hotel to anyone who is seeking excellent food combined with a good standard of hotel. .

"group weekend in bournemouth"

4
22/06/2017

well lit and spacious reception area. friendly and helpful staff. manager around all the time kept me up to date with numbers of group who had arrived or not. 3 of our group didn't turn up, kept well informed of this. waiting staff coped very well with our demands for extras. all very pleasant and efficient. food very good for group catering. small bar, usual high prices for south coast. plenty of space for my group to sit together. all in all a very good experience, great staff, everything worked.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear stephen s, thank you for taking the time to write a review of your recent stay, we re looking forward to welcome you and your group back here in Bournemouth. Best regards, Gaetano De Rosa

"Great staff, breakfast and location for beaches"

5
20/06/2017

Situated a couple of minutes walk from the top of East Cliff 'zig Zag' and you are on your way to the fabulous beaches. This hotel is in a great location for access to the promenade, Oceanarium and attractions a few minutes further on. Property has good sized on-site car parking which although chargeable is a fair £2.00 (June 2017) per night compared to on-street parking and Town Centre. The lounge bar area is presented well, tidy and clean and is modern/trendy - it looks like maybe a recent refurb has been undertaken on public areas. Indoor swimming pool available - great for cooler days or when you've had too much sun. Room was excellent for the price paid, comfy bed, clean and well stocked with Tea, Coffee and Biscuits. Staff are friendly, courteous and professional and do a good job to represent BW brand. Hotel suitable for travellers on business or holiday, solo, couple and friends. The Hotel has a breakfast Buffet Option which is £8.50 advance (June 2017) - this included hot Full English with decent Bacon, (vegetarian sausage option too) plus Continental with salami, ham and cheese, fresh fruit (watermelon, pineapple, banana, orange) as well as dried nuts, seeds and fruits to have with the cereal selection. Croissants, toast, jams and yoghurt too. Taking everything into consideration I would stay here again and thank the staff for a great stay.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Oxfordshiregent2, thank you for you lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. We are very thankful for your detailed review that can easily gave to any other future guests a great view of our operations. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee on 01202 554794. Best regards Gaetano De Rosa

"Nice hotel with very friendly staff"

5
20/06/2017

Excellent hotel for the value! Stayed overnight visiting some friends. Nice accommodations and friendly pleasant staff. Just a short walk to town. Food was great! The breakfast in particular was a excellent! Would definitely return for a stay.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear thank you for you lovely 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff are much appreciated. Please feel free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Good comfortable hotel, well positioned."

4
20/06/2017

This was a two night business trip and the hotel served it well. It's among a number of hotels on the East Cliff, close to the centre and good for cliff-top views. The breakfast was good and there was a reasonable menu in the restaurant. The indoor pool was bonus - very good value for money.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear David G, Thank you for your review. A good review regarding your recent stay with us. With some good comments. We do hope to welcome you back in the future. For the best offers and deals, please visit our website or call our reservations direct on 01202 554794. Best Regards, Gaetano De Rosa

"Fantastic"

5
19/06/2017

Rooms were as expected for the price ! Food was amazing with great selection available. The staff really boost this hotel, they are friendly and helpful in every aspect. Particularly Gaetano, Franclim and Yannic. These three staff were fantastic with the client group we took to the hotel, who have quite complex needs but the staff dealt with them respectfully and with dignity ensuring each and everyone of them enjoyed their stay in Bournemouth. Hoping to go back next year, sincerely hope to see all same staff there, will really give the client group something to look forward to. Well done guys !!

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear FayeD2711, Thank you for your review. A good review regarding your recent stay with us. We are pleased that you had an enjoyable experience. We do hope to welcome you back soon. For the best offers and deals, please visit our website or call our reservations direct on 01202 554794. Best Regards, Gaetano De Rosa

"Long golfing weekend"

2
12/06/2017

This is the 4th year we have stayed at this hotel on a golf break, 20 people sharing rooms. What has brought us back was the excellent food and great location a short walk from the town. This year i was very disappointed at how bad the food was in sharp contrast to the last few years. The fish was certainly not freshly cooked and the vegetables tasteless and colourless. The chicken the following night also dried out and the same microwaved vegitables. The buffet breakfast is still very good, staff are friendly and the rooms are very clean and tidy. Sadly won't be returning unless we are able to book room and breakfast only.

"Great value for money"

5
12/06/2017

We visited the hotel after a spontaneous decision to stay in Bournemouth on Saturday night. When we arrived we were welcomed by a lovely girl in the reception. The room was quite spacious, clean and cosy. The only negative thing- shower, it seemed like it had no pressure. The bar seemed always quiet so no queuing to get drinks. It's a shame there are only 2 tables outside as it would of been nice to have a drink outside. Overall it's a great value for the price.

"Night in sunny Bournemouth"

4
26/05/2017

Due to super weather decided to have couple of days in Bournemouth. Late deal at this hotel proved very good value. Our room was one of the chalet rooms away from main building. It was spacious, comfortable an very clean. Only downside shower above bath a challenge to get good temperature. All staff very friendly and helpful, breakfast very good. Car park safe with barriers and only £2 per day. All in all very enjoyable and will certainly use this hotel again.

"Get the best tarrif"

4
25/05/2017

Positives... The Chinese chef is excellent Friendly staff Near Stewart Stranger's house and beach Negs... Phone direct and they won't match online offers, so if they say yours has expired, try other sites and use them £2 parking: why not make it inclusive?

"Hotel is probably 3star"

3
23/05/2017

Stayed in Feb 2 nights on a deal room was adaquate food breakfast reasonable evening meal the same had a problem with it but head waiter dealt with it proffesionaly staff vary friendly but for what I paid for 2 nights very good value and you can use sister hotels about 15 minutes walk to town centre would I return yes Pool needs a bit of attention

"How Much ???"

3
22/05/2017

Hotel good value , nice room and good WIFI. Instead of working from my room I decided to go to the bar which is a little more social. The bar staff were very friendly. Ordered a lemonade £4.50 ???????????? that's only about 1000% profit. I had visited a 4 star hotel in the centre of Bristol over the weekend and paid less. it wont stop me staying at this hotel but I will be visiting the local supermarket first next time.

"Fantastic value for money "

5
21/05/2017

Stayed for one night and wished it had been longer . All of the staff were very friendly and attentive . Large family room and very good breakfast . The swimming pool was a good added bonus . We will definitely return but for longer ... 100 % recommend

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear rebecca h, thank you for you lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards breakfast and staff are much appreciated. Please fell free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Nice, clean and comfortable "

5
18/05/2017

I Visited a friend in Bournemouth and I choose the best Western for the weekend. I had a very nice, clean and quite room with a good breakfast. The staff is amazing and they helped me with anything I needed. My experience in the hotel was excellent!

"HMS Dido annual reunion"

5
17/05/2017

Hotel was excellent, room was spacious and comfortable. Ideally located for the beach and town centre. Hospitality from the hotel staff was excellent. Buffet supplied on the Friday was superb, breakfasts were good, and the gala dinner on the Saturday evening was 5 star plus.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear apickhorne, thank you for you lovely 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards breakfast and staff are much appreciated. Please fell free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Unlucky Breakfasts"

3
14/05/2017

Hotel is set in a lovely area just a few minutes from both the town centre and the beach. Received a lovely welcome and was pleased with the room too. Yes it seemed a little dated but importantly the room and bathroom were very clean and included all the basics. On Saturday morning despite chasing up with a member of staff I was still not offered any tea or coffee. There was also a delay for some cooked items so ended up queuing for a few minutes. On Sunday, got the coffee but the cooked breakfast was not up to standard. Despite been one of the first down for breakfast I found the food to be luke warm! Maybe breakfast isn't their forte. Other than that the staff were in general very pleasent so would certainly consider staying here again.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear ADK67, Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"Cheap and breakfast is ok "

3
10/05/2017

Stayed one Sunday night for business . TV not working in the room. Reception moved me to another (bigger) room. Room OK , BUT the noise from pigeons cooing on the roof from 5am - not the best night's sleep ever. Public areas OK, and staff ok , but rooms looking quite tired.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear David W, Thank you for taking the time to write a review. Constructive feedback is always welcomed and without it we cannot hope to improve. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"We enjoyed our two night break at the Royale"

4
07/05/2017

The hotel's exceptional personnel made our stay most enjoyable and memorable. Carla at reception, Katerina and Yannic at the lounge bar and in the restaurant deserve a special mention as they gave us consistently outstanding service throughout our time there. They are a great asset for the hotel and Best Western. When we checked in we were pleasantly surprised to receive two vouchers for the hotels delicious English cream teas. Our chalet room located behind the hotel was large, clean, and very comfortable. The breakfasts and evening meals were tasty, plentiful and very good value. Reliable high speed Wifi is included and available everywhere. The only reason for not giving 5 stars is that we couldn't maintain a constant water temperature from the shower.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Janine Tony, thank you for you lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards staff are much appreciated. Please fell free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Very nice hotel with very friendly staff."

4
03/05/2017

I spent a night in this hotel while on a business visit to Bournemouth. The hotel was very comfortable, room was nice and the staff were very friendly. The location is very good with the city centre and the beach area both in easy walking distance.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear J4946CLdavidy, A pleasing review regarding your recent stay. We are pleased it was an enjoyable stay. We look forward to welcome you back. Please visit our website or call our reservations direct for the best rates and offers. Best Regards, Gaetano De Rosa

"Slightly dated rooms but excellent quality service and food."

3
29/04/2017

Rooms could do with a little updating now to bring back up to the normal Best Western standard but still comfortable. Excellent choice of food from three seperate menus and all reasonably priced and from what i had and saw being served were of excellent presentation and quality. Will call again when working in the area.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Lee G, Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"Pleasant stay with niggles"

3
27/04/2017

Staff were very efficient and friendly, nice decor, breakfast got a bit dehydrated in the hot cabinet, very comfy bed, great central location, swimming pool ok if a little small, charging for the car park £2 a day a bit cheeky (I don't remember this before).

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Ian J, Thank you for taking the time to write a review. Constructive feedback is always welcomed and without it we cannot hope to improve. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards Gaetano De Rosa

"Friendly hotel, good location"

4
25/04/2017

We found the staff really friendly and helpful. The room, a superior double, was a good size with walk in wardrobe and the bathroom was nice and clean. The soundproofing between floors isn't great but didn't spoil the night. Breakfast was a buffet and to be honest was warm at best. Other than that really enjoyed our stay and would recommend to others. Took about 15 minutes to walk to the town centre

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear Simon W, A pleasing review regarding your recent stay. We are pleased it was an enjoyable stay. We look forward to welcome you back. Please visit our website or call our reservations direct for the best rates and offers. Best Regards, Gaetano De Rosa

"Happy stay with great breakfast"

4
15/04/2017

Third time we've stayed here. The rooms can vary quite a bit, but the breakfast and the staff are always really good. We keep coming back to the hotel because of the location, a short walk from the beach. This time we had excellent value for money, but surprised the bed was only 4'6" wide.

gaetano d, Manager at Best Western Hotel Royale, responded to this review
Dear daveandsal1978, thank you for you lovely 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards breakfast and staff are much appreciated. Please fell free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"A visit to the Pavilion Theatre"

4
14/04/2017

We stayed here for a couple of nights when we went to see Amy MacDonald. The hotel was very friendly, the evening meal was very good. There is a choice of English and Chinese, we chose the Chinese, although you can mix and match. Breakfast was good with a good menu. Easy to walk into the town and to get to the sea front. Only one disappointment was that there is no real ale.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Rob N, thank you for you lovely review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards staff are much appreciated. Please fell free to contact us directly for the best rate guarantee. Best regards Gaetano De Rosa

"Lovely relaxing break"

4
12/04/2017

Stayed for 3 nights at this hotel. Hotel nicely situated near beach and just a short walk to Town. Room nice and clean with a nice balcony. Breakfast a buffet with plenty of choice and service good, really attentive. Didn't eat in the evening at the Hotel but other guests we spoke to who did said food good. Unfortunately, pool out of service during our stay but were told we could use the pools in their sister hotel along the front just a 5 minute walk away. All in all a very good stay and would definitely return.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Helen C, Thank you for your review. A great review. A pleasing result. We do hope to welcome you back soon again. For the best rates and offers, please contact our reservations direct or visit our website. Best Regards, Gaetano De Rosa

"Excellent hotel break."

5
11/04/2017

We would definitely stay here again . Every thing you would want in a seaside hotel break . Very comfortable modern rooms , top quality food ( Choice of English or Chinese cuisine ) , friendly and helpful staff , and only 5 minutes walk from the sea front .

"Great price for a decent quality hotel"

4
28/11/2016

I stayed here for two nights in a single room on the first floor and was happy with the stay. I did not use the hotel facilities as I was out most of the time so I can't comment on them. My room was clean and tidy, fairly modern decor, and in good condition. It was a smallish room but that is often the case in single rooms, yet it was not cramped at all and it was perfectly adequate for what I needed. The high ceilings gave it a spacious feel too. The bathroom was ok, very clean, no damp spots or anything, a bit no frills, but nonetheless it was perfectly clean and functional.The shower runs via the bath taps, but it was still well powered enough and there were no problems with water temperature. The shower handle had to be placed in the holder at quite an angle to prevent it facing too far downwards but I got it sorted ok. Overall I was happy with the stay, it all went smoothly. Just a few small negatives: The window in my room would not shut properly. It could still be locked, but it was clearly not fully shut. It did not effect the temperature too much, but the radiator was on full and is right under the window. There are some sort of church bells which ring each morning starting at 7am with seven rings. and then at 8 with eight rings and so on. If you are a light sleeper and the window doesn't shut fully, this could certainly wake you up. There were occasionally loud pipe noises when people flushed the toilet in other rooms. Also the floorboards were a bit creaky in the room above, but it was not enough to cause any major bother. The fan in the bathroom does stay on for a few minutes after you turn the light off in there. So I just closed the bathroom door afterwards when I went back to bed as the fan noise was a little loud. Just an observation in case people do find those things annoying. Overall, I was very pleased with the hotel. I find cleanliness and quality can be lacking in some places, but no problem with that here. My room was clean and was just right for what I wanted. I've stayed in numerous hotels in Bournemouth and have not always had good experiences, yet the better places were often too expensive, so I feel well qualified to say that when you factor in the price for a couple of nights at the Hotel Royale and compare it to other hotels, it really is a good quality hotel at very reasonable rates. If I do need a hotel whenever I'm in town I would not hesitate to book the Best Western Hotel Royale again.

"Wedding Reception"

5
27/11/2016

We have just had our Wedding Reception here, the room was laid out beautifully the food wonderful and all our guess could not praise the staff and service we received. I know being a Wedding you may think that's how it should be but the staff expecially Mark who stayed with us the moment we arrived until the end. We would recommend this Hotel to anyone thinking of holding any special event, be it Wedding or Family gathering to book here you would not be disappointed. Thank you all very much you help to make out day very special.

"Overnight stay"

4
27/11/2016

Visiting family in Bournemouth we needed an overnight stay. The rate at the Best Western Royale was excellent. We arrived late and left early but we had time to have a drink in the Lounge/Bar which was roomy and comfortable. Needed a decent ale at the bar. Our room was clean and comfortable and looked newly refurbished. The bed was a little soft but the water was hot and tea making good. Parking only £2 overnight. Would be happy to return.

"Weekend break"

4
25/11/2016

Arrived very early as had only travelled a short distance and went to reception only to ask if it was ok to leave my car in car park. The girl in reception was very helpfull and got me do do the paperwork to save doing it later. Then after making some enquiries she advised us our room was ready. Good start. The room was good and the bathroom also. A portable heater was available just in case the radiator was inadequate. Only slight downside being on the top floor and at the end of the hotel the wi fi was hopeless. I could get it if I sat at the room door with the door open just. I was probably in the room furthest away from reception so maybe all other rooms get it. The hotel is well located in easy reach to the beach and front, has a good indoor pool which we used each morning and you get a very good breakfast with pleasant staff. There was no fried eggs left on the last morning at about the only time there was no one present but I was quite happy to have scrambled eggs. On checking out I got a bill for £6.00 for parking for 3 nights which I knew about having read trip advisors reviews before arriving but I would have thought this could be included in the price. Overall good value for money and this hotel is as good if not better than the other hotels I have been in, in Bournemouth. I would definitely consider coming back in the future.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear dcwight, Thank you for your review. A pleasing review regarding your recent stay. We are pleased it was an enjoyable stay. We look forward to welcome you back. Best regards Gaetano De Rosa

"2 day birthday break"

4
23/11/2016

Hotel in a very good location, close to shops and attractions. 15 minute walk to beach and shops. Great sandy beach, lovely for a stroll even on a blustery day as it wakes you up nicely for shopping! Hotel itself was clean and beds comfortable. The rooms could do with an update as were a little tired but it was fine for what we wanted. We booked a two night break with breakfast and dinner on first night included for 6 of us. Added bonus was parking the car in hotel grounds for £2 per day and was free in Sunday. Very helpful staff. Breakfast was plentiful with good choices. Evening meal was average. Pool was ok but you had to go outside the hotel and back inside to get to it which was a little strange and chilly on colder days Overall a pleasant experience.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear ssjHampshireUK, Thank you for your review, I am pleased you enjoyed your stay with us. Your comments regarding the staff and service are really appreciated and I hope you will visit Bournemouth and stay with us again sometime in the future. Best regards Gaetano De Rosa

"Bournemouth Best Western"

4
23/11/2016

Great hotel, clean & modern good parking plus within walking distance of the shops and many nice restaurants all types pubs and fast food outlets . Beach very near but not easy to onto because of a cliff., town lots of parking but not cheap

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Jeff S, Thank you for your review, I am pleased you enjoyed your stay with us. I hope you will visit Bournemouth and stay with us again sometime in the future. Best regards Gaetano De Rosa

"Not great"

2
20/11/2016

Postives first: the staff were absolutely lovely, and the breakfast was great. Room was really clean. Negatives: our toilet seat was broken with a giant crack straight through it, it actually cut my leg. The toilet didn't flush properly either (grim). The taps didn't work properly. The shower had no water pressure and I only seemed to be able to make it boiling hot or freezing cold. It was ok for a couple of nights but at the price we paid I expected a useable bathroom.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear spmarshall, Thank you for you comment towards our staff, I am really sorry that you did not enjoy your stay with us. I just wish that you had discussed your disappointment with us at the time and given me the opportunity to make sure that you were receiving our usual excellent service and very high standard. I never want my guests to leave feeling dissatisfied but sadly now, there is nothing I can do to put this right other than to hope you return and allow us this opportunity. I did try to contact you on your mobile phone after seen the review and left you a voice mail. Please feel free to contact me directly on 01202554794 Best regards Gaetano De Rosa

"Excellent venue for a family gathering."

5
17/11/2016

We booked this hotel for a family gathering and the service for the initial meeting to the event was excellent. Lisa, the sales manager we great to deal with, offered us advice and accommodated our requests in a very friendly way. The staff at the hotel were extremely helpful and caring, checking in with us during the event to ensure all was ok and responding to any requests we had on the day. Altogether a wonderful experience and one we would highly recommend. We also stayed at the hotel for three nights, getting a great deal by booking a leisure break direct with Best Western, the room was good, although we did request a change from the original one allocated but the reception staff were very helpful in ensuring we were happy. The buffet breakfasts were very good and the staff in the restaurant were very good too. Altogether, a very pleasing experience.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear MarkSidcup21, thank you for you lovely 5 star review, we are all delighted you enjoyed your function with us and we hope you will return sometime. Our sales team work very hard to ensure our guests will receive a 5 star service, we are very pleased you pointed it out. Best regards Gaetano De Rosa

"Very pleasant stay"

4
17/11/2016

Went as two couples for a short break.We have stayed in many hotels In Bournemouth over a number of years some good some not so good, this one was very nice. As my brother in law uses a mobility scooter we asked to stay in the chalets at the rear of the hotel which we were very pleased with, the rooms were very large, warm & spotlessly clean. On the point of mobility it is difficult to get into the entrance if you have mobility problems i.e no ramp so he had to get up/down the steps on crutches but he managed it. I know that the hotel doesn't claim to be disability friendly so we were not too surprised but worth bearing in mind. Breakfast was very good & plentiful with nice choice. Would definitely stay again.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear KathyEssex, Thank you for your review, I am pleased you enjoyed your stay with us. Your comments regarding the staff and service are really appreciated and I hope you will visit Bournemouth and stay with us again sometime in the future. Best regards Gaetano De Rosa

"Very Good Value"

4
16/11/2016

This hotel seemed too good to be true but I tried it anyway. It turned out to be a gem, Very good value for money with clean rooms, helpful staff and a very good dining experience. If on business or just for pleasure I would highly recommend this hotel

"Great value for money"

4
13/11/2016

Clean,comfortable hotel. Great location for Bournemouth and surrounding areas. Good selection of items for breakfast. Public areas are very clean and tidy. Room was a little tired but very comfortable.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Joanne G, Thank you for your review. A pleasing review regarding your recent stay. We are pleased it was an enjoyable stay. We look forward to welcome you back. Best regards Gaetano De Rosa

"A pleasant surprise"

5
12/11/2016

Taken away for a birthday treat by my son I was pleasantly surprised at the quality of this hotel. Beautifully clean and very relaxing it offered everything for a good stay. Warm and welcoming with friendly staff. This was an overnight stay but would certainly go again for longer.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Rachel T, thank you for you lovely 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Best regards Gaetano De Rosa

"Awful. "

1
12/11/2016

Not really sure where to start! The room was small, and everything creaks. The floor worst of all, but also the bed, chair, door... the radiators were locked on full and the thermostats had been removed so we had to spend all night with the windows wide open. This in turn meant we were barraged with a cacophony of sound from the hotel entertainment until 1am as well as the sounds from Bournemouth centre. Would absolutely never book again. Just awful.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Tom B, On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. One of the point in your review was the noise from Bournemouth centre, the Hotel Royale is on Gervis Road a very quiet road 5 minutes walking distance from town centre. If you could contact me directly at 01202 554794 to discuss your complaint over phone will be much appreciated. Best regards Gaetano De Rosa

"Nice Hotel and Pleasant Staff"

4
12/11/2016

Stayed here as a stopping point from London to Cornwall. The Hotel is clean and comfortable and has a swimming pool which my daughter loved. A speacial mention for the lady from Madrid (whose name I forget) behind the bar who worked so hard to get the gas sorted for the draught lager and Guinness and was customer service personified. The only negative is that the one lift is very small and can be very busy in the mornings which can be difficult if, like my partner, you are disabled.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear John R, Thank you for your review. A pleasing review regarding your recent stay. We are pleased it was an enjoyable stay. We look forward to welcome you back. Best regards Gaetano De Rosa

"Chalet Rooms not brilliant"

3
12/11/2016

Having pre-booked a double room we checked in to find we'd been allocated a family room in their Chalet Rooms ( not in the hotel, but round the back). Large room was clean but the shower ran hot and cold so much, we had to run a bath instead. It was pouring down the next morning and we had to walk round the hotel to the front entrance to go for breakfast - no back route in. We were soaked! However the breakfast was excellent.! Would stay again, but would request a room inside the main hotel.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Janet M, Thank you for taking the time to write a review. Constructive feedback is always welcomed and without it we cannot hope to improve. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Please feel free to contact us directly for the best rate available, we will also ensure you will be allocated in a room in the main building. Best regards Gaetano de Rosa

"Fabulous break!"

5
11/11/2016

Couldn't fault this hotel, the staff were so helpful and friendly. Our three course evening meal was excellent as was the breakfast. The room was fairly basic, but very clean. The standard of cleanliness throughout the hotel was very good. Look forward to returning in the Spring for another fabulous break!

"A little gem really"

5
07/11/2016

We were not expecting much for the price we paid for bed and breakfast with Booking.....however we were pleasantly surprised. The hotel is well located, we were impressed by the helpfulness and friendliness of the receptionist, she ticks all the boxes for customer service and I hope management realise what an asset she is to the business. For what we paid the room was great, we have stayed in grander and prettier, but this was comfortable, clean and had everything we wanted, even the hairdryer was good quality which is always a plus. The only thing that was lacking was light - switching on the main light just gave a feeble glow, but that was just a little thing. The lounge area of the hotel is very pleasant. Breakfast was really good. We will definitely visit again.

"What you would expect from a Best Western hotel"

5
06/11/2016

Was amazed I got such a good price going through Laterooms.com. I have stayed here before and was glad i could stay again and made good use of the swimming pool which is free to use. on site parking and very near to the beach and a short walk to the town centre

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Phil E Thank you for your review. Great feedback regarding your stay with us. A very pleasing result with some great compliments. We do hope to welcome you back soon again. For the best rates and offers, please visit our website or call our reservations direct. Best Regards, Gaetano De Rosa

"Brilliant hotel."

5
03/11/2016

First visit we stayed in the room overlooking the front door with a balcony. It was large, we'll decorated and clean. Best room I think they have and it was really quite cheap for what it was. Second visit was in what appears to be an annexe at the back. Room was much more simple yet more expensive. Luckily it was closer to the carpark as I was in and out quite a lot. Can't really fault this hotel... Staff were efficient and rooms were more than acceptable. Check for good rates first because it'll seem much more worth the visit!!

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Amy S, Thank you for your 5 star review, we are very pleased you enjoyed your stay with us and we hope to welcome you back very soon. Best regards Gaetano De Rosa

"50th Wedding Anniversary Dinner"

4
01/11/2016

We held our 50th Wedding Anniversary at the Best Western Hotel Royale on the 29th Oct.. The staff were efficient and friendly. The dinner was excellent and our guests all commented on the superb standard of the food. The rooms are a bit dated but very clean and tidy. Organisation of the event was faultless, a particular mention for Lisa, nothing seemed to be too much trouble to her and her team. All in all we all had a great time and we recommend the hotel for this type of event.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear apriljeff2015, Thank you for your review. Great feedback regarding your wedding anniversary with us. We are pleased it was a good night, and hope your guests were pleased to. We hope to welcome you back soon again. Best Regards, Gaetano De Rosa

"'Welcome Break'"

5
31/10/2016

The Best Western, Hotel Royale. We stayed in an executive suite, well worth the upgrade. Cosy, warm, tea and coffee in the room, dressing gowns. Pristine. Perfect. A leisurely swim in the hotel indoor pool. The restaurant was first class. Food cooked to perfection. Both at dinner and breakfast. Staff were very helpful. All staff really went out of there way to please. Highly recommend this hotel and it is located in lovely area.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Shirley B, thank you for you lovely 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime, all your comments about food and service made all my team very proud. Best regards Gaetano De Rosa

"Best in Bournemouth and not expensive"

5
31/10/2016

I'm not sure but I think our purchasing lady nailed this for a bit over £200 for four nights including breakfast. Something of a steal. OK last week was still half term and the staff here tell me there were children everywhere and screaming and it was horrible. However I am here this week, thankfully. So this (not half term week) everything is calm. I have got a great room. Service is great. Food is amazing and not expensive. I had "Asian styled pan fried tiger prawns" a chef signature dish. Totally amazing for a tenner. With a Marlborough Sauvignon for under £20. Well happy. This really is the best value decent hotel in Bournemouth and I am here all week so I will let you know if they drop the ball at any point. Can't see it happening though. If there is any complaint, it is the £2 a day/night charge for parking. Of which there is plenty by the way. Why not just add it to the bill? So what I should really be saying so I can continue to book in at a drop of a hat at low prices and get amazing service is that it is horribly, dirty and the staff really don't care. But honestly, that just would not be fair. This is a genuinely good hotel which outside of peak times is really competitive with great food and service.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Joe M, Thank you for your 5 star review, we are very pleased you enjoyed your stay with us and we hope to welcome you back very soon. Best regards Gaetano De Rosa

"GOOD HOTEL GOOD LOCATION"

5
31/10/2016

I have stayed at this hotel a lot, and always go back due to location and price point. Short walk to the pier, and then a bit further into the centre of the City! Breakfast is good and the staff are always pleasant and helpful. There is a pool if you fancy a swim.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Neil S, Thank you for your 5 stars review, we are delighted from your comment comments and very pleased you think we are the best hotel in Bournemouth. Luciana in the bar is an asset to our team and we are happy you felt well look after. Best regards Gaetano De Rosa

"Would I stay again? Probably "

3
27/10/2016

Great location, nice looking, pine trees and friendly squirrels entertained the kids. Very friendly front staff, mark the bartender is a great asset (offers good advice on anything you ask). Faults: parking is limited and god help you if there is a conference going on in the hotel on the same day you arrive. But Mark sorted us out temporary parking. Evening meal was more like school dinners but hey if your school was Eton you won't complain! Breakfast closes at 9:30am? Really am I still at school or am I on a family holiday? Managed to let the restaurant manager let us sit and eat the leftovers not eaten by the generation of early birds, singles and insomniacs. Bedroom had a divan double that was in two parts and moved around (when kids on it, honest!) bunk beds were amusing to the kids at first but room was so hot our seven year old refused to sleep in it, so daddy had to swap which brought back memories of the iron beds from the 60s i slept in but they had more room and more comfort. Floor boards in the whole building squeak even if one the resident squirrels came in, so at least the cat burglars and the pink panther would struggle stealing my sons Pringles. Swimming pool is a great asset but do mind the chlorine is a bit strong for the young ones. Ps. Switch off the alarm clock in your room if you have your own alarm as it can go off without you knowing.

"A pleasant stay"

5
24/10/2016

Yet again my wife and I enjoyed our short stay at the Hotel Royale. The breakfast buffet was excellent and the bar food was good and quickly served. We shall not hesitate to return. It is within easy reach of buses and trains for easy transport to places of interest.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Derek G, Thank you for your review. Great feedback regarding your stay with us. A very pleasing result with some great compliments. We do hope to welcome you back soon again. For the best rates and offers, please visit our website or call our reservations direct. Best Regards, Gaetano De Rosa

"Great Stay"

4
19/10/2016

My wife and I stayed here October 14th/15th 2016. Staff are very polite and helpful. There's a lovely friendly young lady who welcomes you into breakfast. I think she's Portugese? Our room was in the chalet part of the Hotel located opposite the swimming pool. The room was very clean and large. The T.V. is a bit small from the bed. The location is good. 13 minute walk to Pavillion Theatre. Great walking down the hill, but hard work coming up it. The breakfast was good. Lots of variety and dishes were restocked swiftly. Reception gave us extra milk, coffee and tea. You never get enough with any hotel. We will certainly be returning. We used to stay at the Wessex hotel but we will now choose here first. Summary, good staff, and definitely worth revisiting!

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Darren G, Thank you for your review. A pleasing review regarding your recent stay. We are pleased it was an enjoyable stay. We look forward to welcome you back. Best regards Gaetano De Rosa

"Pleasant break"

3
17/10/2016

This hotel is in a very good location and is within easy walking distance of both the beach and the town centre. Poole is a 20 minute drive away and well worth a visit as the harbour area is well populated with restaurants and shops with a very good promenade. A trip over to Brownsea Island can be taken while you are there, the Brownsea Castle/Hotela is very nice although if staying there, options for recreation on the island are limited as there is not ab awful lot to do other than relax and walk. As far as the Hotel Royale is concerned we thoroughly enjoyed our visit. A minor issue with the allocated room on arrival was soon resolved with a move that was arranged by the lady who is head of housekeeping/rooms. She was extremely helpful and did everything possible to make our stay a memorable one.The half board deal was very good value for money as the breakfast and evening meals were excellent. Options to vary dinner from the set menu attracted a small supplement but did not in anyway detract from the many positives of this hotel and only enhanced the quality of the menu.. I would not hesitate to visit again. Another plus is that there is ample gated car parking so no problem with distance to or from hotel and vehicle security. A very nice all round break.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Chris B, thank you for posting your review of Hotel Royale. It is very rewarding to read your lovely comments regarding our staff. We hope to welcome you back soon. Best regards Gaetano De Rosa

"Ground floor lovely, rest of hotel needs work"

3
16/10/2016

We stayed here on a last minute couples break, the reception and bar area were very well decorated and there was a good selection of drinks on offer. We had wanted a Superior Room, however unfortunately they were full so we had a standard double, small but adequate, with bonus of balcony at front of hotel. Unfortunately our room was on the first floor above the Reception area, we heard thumping music throughout our stay, and on ringing reception at half past 7 on Sunday morning (!!!!!) once it got too much. Reception immediately suggested turning the music down in the bar which worked and makes us think it's a common problem. The weather was particularly bad when we stayed, with severe downpours and strong winds through the night, this also resulted in our roof springing a leak in the early hours of the morning, it really was the last straw and references to Fawlty Towers were made. Despite our annoyances we would stay again, the staff were lovely and hotel ok - just not on the first floor!

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Coley2000, Thank you for your great feedback, we are pleased you enjoyed your stay. We hope to see you soon again, please contact us directly in future and we will try allocate you in the best room for your needs. Best regards Gaetano De Rosa

"Lovely Food....shame about the room !!!"

4
13/10/2016

We booked this hotel thro Great Little Breaks who gave us a very good deal on a 2 night stay. The hotel has a very good position with a very good car park. The deal included breakfasts and a 3 course evening meal which were excellent. The restaurant was a lovely room with nice décor. The bedroom was a standard double which was small ,dull,drab and very much needed upgrading.The staff were all very nice and efficient. The bar was also in a nice room with good seating . I would stop here again at the right price if visiting Bournemouth which would be doubtful anyway because the resort has really deteriorated and was a bit of a let down !!!

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear breedon, thank you for taking the time to review our hotel. Your comments regarding our great team here at Royale are appreciated. Best regards Gaetano De Rosa

"Weekend break"

4
11/10/2016

We arrived late on Friday evening and were a little disappointed with our room - it was very small and very dated. Unfortunately we were woken up at 5.30am by the sound of banging central heating pipes from the room above. We contacted Reception straight away and they went to investigate the problem. It was a problem with the central heating in the room above. However, the problem was dealt with straight away and was reported to the Manager. We spoke with the Manager at breakfast and he was very apologetic. He moved us to another room which was much better than our original room and gave us a complimentary bottle of wine with our dinner. Even though we had a disturbed night we really enjoyed our stay at this hotel. Staff were all lovely and the food was amazing.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear louiseDaly1969, Thank you for your review, we are pleased to hear you enjoy the facilities and service here at The Best Western Hotel Royale, your feedback was important to us to understand and locate the problem to make sure future guests will not have the same issue, basically the problem with the pipe was from the fact that the central heating was off for the summer period, the chance of temperature created the noise, it stopped after couple of days when the pipe expanded completely again, we hope we will see you soon. Best regards Gaetano De Rosa

"A good stay"

4
10/10/2016

Very welcoming staff; good food which is not too expensive and friendly service. Overall an excellent place to stay and a great location to get to the town centre or even the beach. Will be going back again!

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear NTB22, Thank you for your review. A pleasing review regarding your recent stay. We are pleased it was an enjoyable stay. We look forward to welcome you back. Best regards Gaetano De Rosa

"Brilliant."

5
10/10/2016

Had a lovely time at the hotel, rooms were clean and well maintained, staff were fantastic and very professional, they couldn't do enough for us. Food was a delight. Would definitely go back and recommend. 5 minute walk from town centre everything on the doorstep.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Saltyjack01, Thank you for your review. A pleasing review regarding your recent stay. We are pleased it was an enjoyable stay. We look forward to welcome you back. Please visit our website or call our reservations direct for the best rates and offers. Best Regards, Gaetano De Rosa

"We'll be back!"

5
10/10/2016

We tried this place, simply because several of our favourite hotels in Bournemouth were fully booked for the dates we wanted. As it happened, it certainly turned out to be a good omen! The hotel is lovely, with courteous and efficient staff. The bedroom was very clean, well appointed and tastefully furnished. Although situated off the sea front, the building is only a few minutes stroll away from the promenade. Both breakfasts and evening meals were of excellent quality. All the staff (including reception, restaurant and housekeeping), were noticeably courteous and helpful. This was particularly so in the dining room. Everyone here was superb, but Niemes has to receive a special mention. She worked tirelessly, and nothing was too much trouble – thank you! This is not an unduly ‘trendy' hotel, but its general all round quality would be difficult to beat. There have been some past reviews saying that the decor is ‘very tired', and that it hasn't been decorated for over 30 years – well that's complete and utter nonsense! I would say the place is pretty immaculate. And to the lady who claims the hotel reminds her of her granny's home in the seventies – well I would say ‘Lucky old granny' - (Maybe she lived in Beverley Hills)! The pool looked very good (although I did not use it this time). The car park was quite busy, but there was always space available somewhere to park the car. Non – refundable advance booking room rates were quite reasonable, so I can certainly say ‘WE'LL BE BACK' ! Please see my photographs.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear chestnuts1, Thank you for your 5 stars review, It is very rewarding to read your lovely comments regarding our staff. Nieves is an asset to the team and she is doing a great job as all of us she does care about our guests, I have to say you review did put a smile on my face, you are right is not all about a building we not Beverley Hills :) is about the experience you get out from the people you meet in the building. Again thank you for your review. Best regards Gaetano De Rosa

"Friendly and helpful staff"

4
09/10/2016

We arrived a bit early but the Receptionist let me check in. She was very professional and pleasant. As were all the staff we had dealings with. As there was no iron or ironing board in the room we had to ask for one to be brought to the room. This was done with no fuss. I have stayed here before and as before the water pressure on the shower was still low. But at least it worked and was warm.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear David B, thank you for posting your review of Hotel Royale. It is very rewarding to read your lovely comments regarding our staff. We hope to welcome you back soon. Best regards Gaetano De Rosa

"Consistently good"

5
09/10/2016

We like the Royale for its cheerful welcome, spotlessly clean rooms and lovely food excellently presented It feels comfortable and the staff are brilliant. Evening meals are well-cooked and tasty, the buffet breakfast is likewise well presented with a great range of fare available It's not pretentious, it's presented as a three star but operates like a four star, well located just minutes from the town and cliff / promenade walks

"Amazing weekend at a perfect hotel"

5
09/10/2016

This hotel has the most friendly helpful staff anyone could ever wish for... They would go out of their way to make our stay enjoyable. The downstairs decor was very modern and comfortable. The bedroom we had was very very clean but a little on the tired side.. The mattress is a spring kind and not that comfy although saying that I did sleep well (must be the sea air). We ate in the restaurant both evenings and the food was delicious and piping hot.. We met the chef Andy who went above and beyond his duty to make us something special.. There were 8 people in our party and all of us were very happy with our stay and would defiantly stay again.

"Juice Plus Leadership Convention"

5
08/10/2016

We have spent an amazing 3 nights here. The room is absolutely fab. Couldn't wish for better. The breakfast is buffet style with continental and cooked options. The staff are all extremely attentive and pleasant. Nothing was too much trouble for them. We ate in the restaurant this evening and the food was freshly cooked to perfection.We will definitely stay here again.

"Best hotel in Bournemouth"

5
07/10/2016

I stayed here firstly in May, followed by a break October. The hotel staff are very welcoming, they will go out of their way to make sure you have a good stay. The breakfasts are superb. In the evening you have a lovely lounge area. The young lady serving in the bar area is a caring, person. The hotel is placed in a lovely area and is located near the beach and the bus station.

"A Real Gem"

5
06/10/2016

This hotel is fantastic! I stayed here for 5 nights. The staff, room, food, and location was perfect. The staff was excellent. Always helpful and friendly. They couldn't do enough for you! I found their recommendations for restaurants and a spa were fantastic.I had a double room that was huge. Plenty of floor space, storage and a fantastic bath/shower! The food and service in the restaurant was good, but the food in the bar/lounge was even better and a price wise a very good deal. The location was perfect. A nice neighborhood quiet area. Less then a 5 minute walk to East Overcliff and a very easy walk to the pier/beach. It was a fifteen minute walk to the Train/Bust stations. Also it is a 5 minute walk to a business area with plenty of shops/restaurants and Bournemouth University. I would definitely stay here again!

"Lovely Hotel - Fits the BW model"

4
01/10/2016

One thing you can be assured of is a particular standard with Best Western. The Royale fitted into this category. It wasn't anything to write home about but it did what it said it would do. Very comfortable, clean (most important in my view) and the rooms were big enough. The breakfasts are typical and delicious. No faults whatsoever.

"I liked it!"

4
01/10/2016

I kind of like this place! There's every reason to think it's just another run of the mill Bournemouth hotel. And it is! But it's a good one. Everything works. The staff are attentive and helpful. And it does what it says on the tin. No complaints at all. And good value to boot!

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Chris F, thank you for submitting your review and I am pleased that you found our Hotel to be good value for money and in a great location, I hope you will come back and see us again soon. Gaetano De Rosa

"Nice and walking distance to the beach"

4
29/09/2016

We stayed at this hotel for one night while visiting Bournemouth. It was very close to the Beach, staff are friendly and polite. We enjoyed the breakfast and indoor pool. We had a family room with bunk beds for the boys. A little hiccup on our first night when the bath wouldn't drain but this was quickly rectified and I was given the key to use the bath in another empty room. Communication prior to check in was very good and nice welcome by the manager. I asked for a fan and was given one straightaway. Overall we had a great time and would stay at the Best Western Hotel Royale again.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Liz M, thank you for posting your review of Hotel Royale. It is very rewarding to read your lovely comments regarding our staff. Is also nice to hear you enjoyed our facilities. I hope to welcome you and the family back soon. Best regards Gaetano De Rosa

"28 Jolly Boys on Tour"

4
27/09/2016

Booked on a B & B basis for 28 golfers over 4 nights. Staff extremely friendly and helpful. Twin rooms in main hotel more than adequate for two guys sharing,bathroom slightly dated,could do with new power shower as I had to run round in the bath to get wet. Facilities in the room very good,ample storage space,decent Wi Fi throughout the hotel. Breakfast good choice of juices fruits cooked food etc.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Mr Stephen I, Thank you for your review. A pleasing review regarding your recent stay. We are pleased it was an enjoyable stay. We look forward to welcome you back. Please visit our website or call our reservations direct for the best rates and offers. Best Regards, Gaetano De Rosa

"lovely indoor pool"

5
25/09/2016

Stayed here in early september 2016,booked a chalet at the back of the hotel but directly opposite the indoor pool which is free to use as part of the package.The room was a great size and the bathroom too.The room was cleaned every day very friendly staff. Booked bed & breakfast, plenty of choice of food & well presented ,again friendly staff made you feel welcome .Unfortunately had to leave one night early ,there was a small issue with the final bill when checking out but dealt with very professionally by the staff.

"Dissapointing"

2
23/09/2016

My husband and I stayed at the Royal for a mid week break .i must say advertisements for this hotel vary , with some sites saying 4 star while others rating it 3 star. Having read the facilities and amenities I opted for the Royale as it stated it had a leisure complex and indeed it did show a lovely pool. Reality I'm afraid is very different. As soon as we arrived (the room I'll come to in a minute) we decided to cool off and go for a relaxing swim. No such luck! Half the pool was roped off and a child was having a swimming lesson, that I could cope with but to have the trainor constantly shouting instructions made for a not so relaxing time. Another 4 people joined us in the pool and no one could swim a length. It was too crowded with only half of the pool to use( it's not THAT BIG) to begin with. The changing facilities looked like they had been tacked on to the side of the pool, very basic and that was the sum of the "leisure facilities" on site. I may add you could use other hotel facilities but who wants to pass from hotel to hotel when seeking a leisurely swim?. And I don't know what they consist of. I asked at reception if there was a quieter time to swim and she said everyday from 10am to 12pm the pool is closed for private lessons but we went at4pm and had the aforementioned debacle. A shame as this was the key point of booking this hotel . The room was very small and the decor pretty tired although it looked like the bathroom had been updated of a sort. The shower however was a pipe on the taps with the knob that changes it from tap to shower. Twice we had to ask for another bath towel as only one was left and also for the tea/ coffee etc to be replenished. Toiletries were not readily forthcoming either and only replaced once during our stay. The hotel is on a very noisy road and every floorboard creaks so sleeping was a problem. We only eat breakfast so I cannot comment on other meals but the breakfast was good but basic. The bar prices are expensive too. One positive point though was the staff, they were polite and friendly and tried to help as much they could even if at times the language barrier was a problem.Bournemouth is a lovely place but I'm afraid the Royale made our time there disappointing.

"warm and noisy"

2
22/09/2016

We were given an upgrade, but in hindsight I am not sure if that was a positive thing. The room was very hot. The heating in the bathroom was on. No airconditioning. Moreover there was a charity event one level lower with loud, terrible music that lasted the whole evening. I went to the reception desk to ask how long this would last. The receptionist couldn't answer, but she said that I could speak to the manager. I waited for 10 minutes but he never turned up. I cannot recommend this hotel.

"Silver anniversary stay."

5
22/09/2016

As it was a special occasion for us organized by our daughters we received an excellent welcome, bucks fizz, chocolates & card! Room was clean, the dining & lounge areas were modernly decorated. All staff were very friendly. We experienced a small hiccup with breakfast in bed on our anniversary morning but was immediately rectified by the manager Franklin who bent over backwards to turn the situation around, it could have completely marred our day but as it turned out we had the best day ever! Thank you Franklin for being so lovely. I'm sure we'll be returning in the near future.

"Wedding "

5
20/09/2016

After having my engagement party in April at The Cumberland Hotel, which was such a success, we had to book our Wedding Ceremony and Reception at their sister hotel The Royale. The whole weekend from Thursday to Sunday was given every attention to detail. Wedding coordinators Lisa and Brian, Jenny, Mark and all the other staff on reception, bar, restaurant and wedding function were attentive, efficient, friendly and helpful. Nothing was too much trouble. The food was outstanding at breakfast each morning and throughout the wedding function. It was with great thought that the hotel kept our wedding party close together at the front of the hotel and close to the function room so we did not have far to go to our rooms. The room we had was very comfortable and well equipped. Such a fantastic venue for any occasion. Well done The Royale Hotel and The Oceana Group.

"five star service"

5
20/09/2016

We have just got married at the hotel. All the staff and management first class service. Can't do enough for you which made our special day 100% from start to finish top class jenny and mark very friendly.also the manager of the hotel. And not forgetting Lisa and Brian the wedding coordinators making sure everything went smoothly would highly recommend this hotel for a wonderful wedding????thanks for food, service,and a great place to relax and party. Five star.

"Overpriced and dissapointed"

2
18/09/2016

We paid £163 for a tiny room that was worth no more than £60. Upon arrival we given a note to say there would be a loud party until 1am.... Breakfast was average, the room was so small and no chance of sleeping until around 2am.... Oh and on top of that they want to charge you for parking there.... Never staying again.... Completely ripped off.

"Wedding inconvenient for everyone else"

3
17/09/2016

On checking in, I was told that there was a wedding in progress and there would be extra noise going on until after midnight. What can you do in such circumstances? Move to another hotel? It would be too much hassle to try to get another room at such short notice, and why should you? The hotel should ensure that the wedding does not cause upset to other guests, surely? Unfortunately the inconvenience of the wedding started quite early. The guests spilled out of their reception room and took over the bar. The bar staff were not able to cope so I was not able to get served. I gave up! Dinner was a very pleasant surprise. The food was fresh, tasty, and piping hot and the staff were very attentive. My room was expensive and quite sad. The decor and bathroom were stuck in the 70s. Both were clean but I think the price of the room led me to believe it would be a much nicer experience. The wedding did indeed go on until after midnight and it was not possible to sleep until the music stopped. The hotel is highly priced and unfortunately does not merit these elevated prices. For the money I would have expected a nicer more modern room, without the noise and inconvenience of the function room. And to be charged for parking your car is excessive.

"Excellent Hotel"

5
17/09/2016

I was looking forward to showing my wife Bournemouth, I used to Holiday here, not been for 30 plus years. We could not have been happier with the Royale. Everything was very professional, very clean, and excellent helpful staff. We had an evening meal on our first night which was first class. Equally breakfast for the 2 following mornings was superb. Beds were very comfortable, we did not get to use the pool as we were to busy out and about. I have now put this on my top 3 hotel list. We so much wanted to stay another 2 nights but sadly it was booked ( our follow on hotel was so poor we did not even stop and are now back at home wishing we were still at the Royale) Thanks Gaetano we will definitely see you again soon, and get some inside information on Sorrento before we go next year. Grazie amico mio, e arrivederci a presto.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear darrenfairhurst, thank you for your lovely 5 star review, I am very pleased you enjoyed your stay, next time I will see you will be my great pleasure to help you planning your trip to my home town. Grazie mille. Gaetano De Rosa

"wedding weekend"

5
17/09/2016

What great value for money. We arrived on Friday and our package included dinner and two breakfast. As it was included we thought dinner would be a average meal WRONG..main meal was excellent and plenty of it and desert was very tasty. Can recommend the fish pie and apple,cinnamon and sultana crumble also the sweet and sour pork and the huge cheese board. Staff were excellent and although they weren't hovering they were there when each course had finshed. The room was a little small but perfect for a two night stay also very clean.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear rainbowbungle, thank you for you lovely 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime, all your comments about food and service made all my team very proud. Best regards Gaetano De Rosa

"Wonderful weekend break"

5
13/09/2016

One of the best things about this hotel as opposed to many others in Bournemouth is that there is ample parking! We went on August bank holiday weekend and always managed to go out and back to park with no problems ( unlike other hotels in the area.) The breakfast was fantastic and very good selection , we did not stop for evening meal but the restaurant was very nice. The Manager staff were very friendly and helpful and managed to get us a room close to my sister who was also stopping there . The indoor Pool was clean and tidy with sun beds outside in a nice garden area. rooms were very nice - clean and well kept. We would defo come back ! Thank you

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear berni_ellen4, thank you for posting your review of Hotel Royale. It is very rewarding to read your lovely comments regarding our staff. Is also nice to hear you enjoyed our facilities. I hope to welcome you and the family back soon. Best regards Gaetano De Rosa

"Wedding anniversary "

5
12/09/2016

We had an amazing time the hotel is lovely very helpful the breakfast was nice! A lovely time! Thankyou! We had a lovely wedding anniversary weekend! We would recommend that hotel and we hope to be back

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Tracey444, Thank you for your review. A pleasing review regarding your recent stay. We are pleased it was an enjoyable stay and you enjoyed your anniversary. We look forward to welcome you back. Please visit our website or call our reservations direct for the best rates and offers. Best Regards, Gaetano De Rosa

"Comfortable hotel"

5
11/09/2016

I have just returned from 4 nights at this hotel. The staff are extremely helpful, nothing being too much trouble. My friend and I had single rooms - I have to say hers, in the newer part of the hotel was more spacious than mine, so if I return, which is very likely, this would be a request. Also wifi was unreliable in the room. Breakfast was delicious except it could have been a bit hotter. The lounge is comfortable with plentiful seating. We had one dinner - of a very high standard.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Jan S, thank you for you lovely 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Best regards Gaetano De Rosa

"Perfect as always"

5
10/09/2016

Always the perfect place to stay central to town clean rooms , staff excellent food good stay here an average of 10 times a year already booked for october and december cannot praise enough nothing is too much of a problem

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear dandare1954, thank you for you lovely 5 star review, we are all delighted you enjoyed your stay with us and pleased to hear you will be back with us soon. Best regards Gaetano De Rosa

"dated but professional establishment"

4
06/09/2016

I tend to be wary of Best Western, not having had the best experiences in the 90s/00s of them but this was much better. No problem parking, grand-ish entrance and professional reception, plus I'd been upgraded from a single room to a double! The room was rather dated but homely (reminded me of visiting my grandma in the 1970s!) but the ensuite was up-to-date and both room and en-suite were exceptionally clean. Loved the pool! It was a lovely temperature and a decent size. Breakfast - a good selection of healthy options plus good sausages in the full English and decent coffee. For the price I paid via Trip Advisor, I'd say I got a bargain! The only downside - and a biggie at that - is that the place seemed to creak and groan all night as if wood was expanding/contracting which meant that I didn't get a good night's sleep.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
thank you for posting your review of Hotel Royale. I am pleased that the team were able to upgrade your room and met all your requirements and you enjoyed your stay. I am also pleased you enjoyed our facilities and our breakfast, all your points were noted and promptly acted. I hope you will come back and see us again soon. Best Regards, Gaetano De Rosa

"Childhood memories"

4
06/09/2016

I visited this hotel for the first time when I was about 7, it was known then as the Anglo Swiss. I was looking forward to see its changes and maybe recognise some of it. Reception staff were efficient. We had a nice sized room on the second floor. Unfortunately the view was of a dirty stairwell with lots of pigeons. On the plus side the mattress was comfortable and we had a lovely newly decorated bathroom. OverAll a lovely room. The pool was lovely and warm. It was the original outdoor pool turned indoor. Sufficient for our needs. Bar area lovely and modern, would be nice to see the rest of the hotel a bit more updated, but it was very clean. Staff couldn't do enough for our needs. Overall very nice hotel and we would stay again,

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear LondonAjk, Thank you for your review. A pleasing review regarding your recent stay. We are pleased it was an enjoyable stay. We look forward to welcome you back. Please visit our website or call our reservations direct for the best rates and offers. Best Regards, Gaetano De Rosa

"A great choice - book with confidence"

4
04/09/2016

I recently stayed for two nights at the BW Royale. There were three adults and three children in our party. The family room in the hotel had a double bed and two bunk beds, the room in the adjacent chalet block had a double and a single. The chalet room was really spacious and clean. Beds were comfy too. However the room was way too hot despite the provision of a fan and the shower was weak. The main hotel room was much smaller but had no real negatives. The staff are great, really friendly and the breakfast (our only meals) were excellent. Special mention for the indoor pool which we had to ourselves and enjoyed immensely. A splendid decent value hotel amongst so much dross in Bournemouth.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear simmonsfelder2013, thank you for posting your review of Hotel Royale. It is very rewarding to read your lovely comments regarding our staff. Is also nice to hear you enjoyed our facilities. I hope to welcome you and the family back soon. Best regards Gaetano De Rosa

"Very good hotel "

4
03/09/2016

Lovely 4 night stay at Hotel Royale. Easy to find off ring road. Ample car parking which cost £2 per day. Although hotel was full we always managed to find a space. Great location, 10 mins walk to the beach and shops/restaurants. Rooms not massive but big enough for 2 people. Flat screen TV, tea/coffee making facilities and hair dryer in room. Complementary shower gel and shampoo in bathroom. Room cleaned every day. Hotel very clean throughout. Has a heated swimming pool and towels were provided at reception. We didn't eat in the restaurant as was a bit pricey. Staff were really friendly, special mention to the two Italian ladies in reception who found my attempt at speaking Italian amusing and the manager Gaetano De Rosa who was really helpful and welcoming. Lift was small, only holds two people but we didn't find this an issue. Overall a very enjoyable stay and we would stay there again.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Barry S, thank you for posting your review of Hotel Royale. I am pleased that the team were able to ensure you enjoyed your stay with us. Thank you for mentioning Carla and Barbara they are great asset to our team, it was my great pleasure to welcome you to our venue and hopefully I will have the chance to do it again soon. Best regards Gaetano De Rosa

"Really good stay at The Best Western Hotel Royale"

5
02/09/2016

I recently stayed at this hotel for a two night break. Bearing in mind it was the school holidays I felt the price we paid was good for a family room. The hotel is about a 10 minute walk from the beach and town but there are some restaurants and shops more locally. The hotel charges £2.00 per night for car parking. The swimming pool is lovely with plenty of seating inside the pool area and outside in the gardens. The staff were exceptionally good throughout the whole hotel. We're looking forward to our next visit.

gaetano d, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear RuthMF, thank you for submitting your review and I am pleased that you found our Hotel to be good value for money and in a great location, I hope you will come back and see us again soon. Gaetano De Rosa

"Lovely comfortable chalet for our family short break"

4
02/09/2016

Upon arrival we checked in with the friendly reception and took the lift to our room. We were excited to open the door and see inside...eek...it was very small with not much room for the 3 of us and our cases. The reception rang to ask if all was ok...I said..(not wishing to complain but I would've cried if we had to stay in there)..."Er...um...eek..kind of but the room is hot and a bit too small".., reception asked us to come view another room that we might be happier with. We were shown to a row of chalets at the back of the hotel which looked lovely with their little individual outside seating areas with tables, inside was sooo much bigger, airier, with double bed, single bed, table and chair, desk, plus much larger bathroom. Yes...this was so much better phew!!! We all had a very happy and comfortable stay in the chalet parking our car just outside. Breakfast was very nice aside from a couple of aspects but perhaps that's just my personal taste, examples: bacon, eggs, tomatoes...all very nicely cooked. I found the button mushrooms to be watery as you bit into them which made me wonder if they were frozen not fresh. The sausages tasted a bit plain and perhaps frozen too. The staff were amazingly helpful and friendly, nothing was too much trouble, they all smiled and made us feel very welcome.. lovely. The beds were super comfy. The location was easily walkable to local shops, restaurants, beach, The Square, pier, bike hire (on the beach). The pool was clean, great size, shallow with steps and handle-bar approx. 1 meter to deep-end 2 meters deep, showers, towels, loungers, very nice and right opposite the little chalets. Overall we had a lovely little break here. We would happily stay here again although you sure cannot beat staying in a hotel with a sea view so we would prefer a hotel along the actual coastline next time.

"Great Service"

4
31/08/2016

I brought my mother here because I found it caters for disabled people. But even I was surprised by the amazing attitude of the staff. The hotel has a special stair lift which meant mum didn't have to walk in through the front. Nothing was too much trouble for them. Mum and I felt supported by them the whole time. We found a few teething problems quickly fixed. I have a gluten intolerance and they were anxious to assist me with it. As this we the first time in this hotel we were pleasantly surprised by the standard of the rooms.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Sylvia, thank you for your lovely review and I am so pleased that the team at Royale made you and your mother feel so welcome and comfortable. Royale is a lovely Hotel made special by the whole hardworking and professional team. I am pleased all your requirements were met and we hope to see you and your mother again some time in the future Patricia Green

"Wonderful Stay"

5
30/08/2016

We stayed with the oceana group hotels over the August Band holiday weekend and can only say it was a wonderful experience. The group consists of four hotels next to each other which allow guests to utilise facitiies of all whenever you like . Our stay could have gone in a completely different direction however The character and attitude of Gaetano De Rosa, The Manager at The Best Western ensured the issues maintenance and Third party reservations created caused no bother at all . His generosity and Kindness are a fantastic trait which is something evident not just with himself but shines though with his entire team. Comments like “Come and eat in my restaurant whenever you feel” and Please use all the facilities my hotel has” made you feel you weren't just staying in hotel but you were in his care and staying in his home - Fantastic. Julia Sulimenko, Manager at The Suncliffe, Once again a lady who genuinely cares about her guests and wants their stay to be as enjoyable as possible- helpful in every way. We may well be repeating ourselves but the culture of all the staff is to make sure you enjoy your stay - customer service is second to none. If you suffer from food allergies, you're in safe hands - theres a very good understanding of the seriousness of food allergies as well appropriate measures in place to ensure risks are minimised, to the point we were even offered to bring some of our known allergen free ingredients which chef happily prepared for our young daughter. Small touches like allowing us to have use of the hotels fridge facilities so that specially prepared childrens foods could be stored safely showed the staffs level of understanding and compassion. The hotel genuinely does welcome families and children. We dined in The Cumberland, The Best Western Royale and The Suncliffe. Breakfast and Dinner are lovely well presented and most importantly delicious. The team work tirelessly for your pleasure, Food is extremely good and between all four hotels you have the opportunity to Use an indoor swimming pool outdoor swimming pool Sauna Gym Jacuzzi etc… not to mention you are a lovely 10 minute stroll into Bournemouth promenade. Thank you Everyone !!!

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear rashmi b, thank you for taking the time to post such a wonderful 5 star review. Your comments regarding Gaetano and Julia are really appreciated, they are both very hardworking, dedicated professionals and they really do care. Going "the extra mile" is second nature to them and I am pleased they made you and your family feel so welcome in our Hotels. We sincerely hope that we will have the pleasure of a return visit from you and your family Patricia green

"A Good Stay."

4
30/08/2016

A good Hotel which we found very comfortable. On arrival we found that the allocated room was not appropriate and the reception staff and the Operations Manager sorted this problem out. We enjoyed our stay.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear VJT2233, thank you for posting your review of Hotel Royale. I am pleased that the team were able to allocate you a room that met all your requirements and you enjoyed your stay, Patricia Green

"Good hotel"

4
29/08/2016

This was a return visit to the Royale. The staff were friendly and attentive and our room was ready ahead of the standard check in time, which was great. The hotel has a good position in the East Cliff area a short walk from the beach and about a 10 to 15 minute walk into the town. Food in the restaurant was good, breakfast was help yourself buffet. For dinner one night we did not want a huge meal and we were allowed to have a couple of items from the starter menu, which was plenty as we had been eating all day at a function. Would definitely return to the Royale.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Danny boy, thank you for returning to Royale and for your lovely review. I am really pleased my team were able to accommodate your requests at Dinner and we hope you will return to us again in the future and enjoy our services once more Patricia Green

"Short stay"

4
28/08/2016

Good hotel staff very helpful but the wifi is very erratic. Must mention the hotel operational manager Mr De Rosa very professional and made us feel special. Breakfast was excellent lots of choice and we dined at the restaurant one evening and food was very good. Location wise very near the beach and to the restaurants and clubs. Would stay there again. T. C.

"Excellent service"

5
28/08/2016

Returned here for a second time after a few years. Booked an "executive twin" room, which was a lot better than a standard double. The staff were excellent; as well as being professional, they were friendly, even though they were often busy. The breakfasts were enough to last you through the day! Would be thinking about returning again in the "off season" and if so would have the "Royale" in mind!

"Great place to stay"

4
28/08/2016

All the hotel staff made you feel welcome. Staff were very knowledgable about the area. Smiles all round, an extremely clean hotel. Good provision of all advertised services. I would very happily recommend a stay here.

"Good break"

4
26/08/2016

Good accommodation , had large chalet family room, good breakfast and dinner and good swimming pool. An excellent 2 night break with walking distance to beach and town .ample parking.friendly staff. Only downside was to be woken up early one morning by bin Lorryreversing into car park with noisy reversing bleeping and dragging of bin!

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Brian, I am so pleased you had an excellent break with us and thank you for posting your lovely comments. I am sorry that the refuse collection disturbed you but it is an essential service and they are generally at the hotel around 8.30am. I hope that this will not deter you from visiting us again and enjoying the Hotel and all our services once more Patricia Green

"Miss Harris"

4
26/08/2016

Great hotel, in a perfect location. The staff were faultless, the room was clean and well presented. Breakfast was lovely, good quality and lots of choice.The pool is a nice little extra and was clean and tidy. Plenty of parking, we had no problems finding one during our stay.We will definitely use again and would highly recommend.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear KitKath, thank you for your lovely review, it is very rewarding to read your lovely comments regarding our staff. Thank you for your intention to recommend us and we hope you will visit us again Patricia Green

"Bucket and spade holiday"

5
26/08/2016

My husband and I decided to take our granddaughter to the seaside for a short bucket and spade holiday. We wanted an hotel with a swimming pool and within walking distance of the beach. The Royale suited us all down to the ground. Parking was £2 per day, which we didn't begrudge the hotel as there was plenty of room and the car was safe. It would have been difficult to have parked elsewhere in the town without worrying about the car. Staff were really pleasant and helpful, other guests were relaxed and friendly. Our room was a good size and incorporated a double bed and a single with ease. Bathroom suited us well, was clean and a good size. Breakfast was buffet style with good choice and food was replenished whenever necessary, even up to the end of the session. Dinner in the evenings was well-cooked and enjoyable with a good children's menu. The pool was just the right temperature for a lengthy swim with a good amount of shallow water (1 m) one end and also deeper water for the good swimmers. We used the pool every day and it was never crowded. Swimming towels were provided from reception and left in a basket by the pool after our swim, very useful. There were two other 'sister' hotels where we could have used the facilities. We visited The Cumberland and would have used the open-air pool which looked good but the beach was calling. We had a pleasant walk down the zig-zag path to the miles of sandy beach, we built sand castles near the lifeguards and splashed in the shoreline. The Royale is within easy walking distance of the town, gardens and pier, all of which we visited. We stayed for 3 nights, found it very good value, and would be happy to return with, or without, our granddaughter.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Dirom, thank you for your wonderful 5 star review. It sounds like the Royale "ticked all the boxes" for you seaside break with your granddaughter. We are really pleased you had such a good stay and we hope to see you again in the future Patricia Green

"lovely, welcoming hotel."

5
25/08/2016

My husband & I have just spent 3 nights dinner, bed & breakfast here. I cannot rate it highly enough. Although not 'flashy' it is VERY comfortable. The customer service was faultless, with a special shout out to Katerina, Franclim & Mark. We had a standard bedroom, which although a little small, was comfortable & spotless. We ate in the restaurant every night & there was plenty of choice, even considering that I have to be careful with eggs & gluten, food allergy advice was readily available. The food was well cooked & hot. The panna cotta was the best I've ever had. Breakfasts were on a self service basis & the selection was excellent and again everything was hot. The hotel has an indoor pool, although we didn't have time to use it. Towels are provided for the pool so you don't have to bring your own. The hotel is about a 10 minute walk to the pier & the great beach. There is parking on site with a small daily charge of £2. Again I can't rate this hotel or it's friendly staff highly enough & we will definitely be making a return visit!

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Diana, What a wonderful 5 star review and thank you for taking the time to post your lovely comments. Katarina, Franclim and Mark will be so pleased that their hard work and professional service has been recognised. We all hope that we will have the pleasure of a return visit from you, Patricia Green

"Bournemouth for the air display"

4
24/08/2016

If I had known Bournemouth better I would still have found it hard to get a hotel nearer to the air display. We were within one minutes walk and found it very handy. The staff were all excellent. The weather was not as good as we had expected but our room was very comfy and the lounge and bar area was very welcoming.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Phil, I am so pleased you enjoyed the Airshow and your stay at Hotel Royale. thank you for posting a review and for your great comments regarding our hotel and services. We hope you will return sometime Patricia Green

"Mid week break in August"

4
24/08/2016

The Hotel is ideally situated 10 min. Walk to Bournemouth pier and 20 min. walk to Boscombe pier. The Hotel has a spa and indoor pool.We ate in the restaurant and the food and staff were first class. The room we stayed in had a veranda so we could sit out after diner. I would recommend this Hotel.,it is part of a group of four Hotels in the same area, so you can use their fascilities.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Barrington M thank you for taking to time to post a lovely review. Your comments about our "first Class" staff are really appreciated. Thank you for mentioning that we have other hotels in the area, they are the Oceana Hotel group and yes, you are able to use their extensive facilities as well, including the leisure facilities, Squash courts, indoor and outdoor swimming pools, the Day Spa, the Overcliff Pub, Italian Café and Ventana Grand Café, two rosette Restaurant. Stay at one of our hotels and use the facilities of four hotels! We hope to see you again sometime in one of our Hotels Patricia Green

"Nice hotel, good location"

4
23/08/2016

Enjoyed our recent stay, friendly efficient staff, although the room was on the small side, it was clean and comfortable, lovely breakfast with plenty of choice, I would like to point out though the lift was tiny only room for two, and it was a struggle with ours bags, and also disappointed they did not have the lamb shank available for our evening meal in the restaurant, but the food that we did have was very enjoyable. Close to town and beach.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Phillip, thank you for our review and lovely comments regarding our staff. I am sorry the Lamb Shank had sold out on this occasion but it is a very popular dish on our menu. I am glad you did enjoy your evening meal despite this. Patricia Green

"Great weekend!"

5
23/08/2016

A lovely hotel with excellent service and very helpful staff. The breakfasts are fantastic! It's in an ideal location, a walkeable distance from the town and handy for a path down to the beach. The cliff lift is even nearer but not working at this date.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear K9717, thank you for you lovely 5 star review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Patricia Green

"Very clean and comfortable"

5
23/08/2016

Room was a good size, very clean and comfortable, iron and board, hair dryer and robes for use. Although I didn't use also had a swimming pool available. Staff friendly and helpful. Well stocked bar that does snack food as well. Great location for beach and town centre. Car parking available for extra £2.00 a night will allow you to leave car there for your last day even though you book out by 11am. Will be happy to stay here again.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Perry, thank you for you great 5 star review and lovely comments. we hope we will have the pleasure of a return visit Patricia Green

"Company Summer event"

4
23/08/2016

The Royale staff could not have been more accommodating on our company family day for the Bournemouth air show. The British weather meant that we had to change arrangements at the last minute but the hotel was more than flexible. The food was very impressive which meant that our day was a huge success despite the weather.

"Enjoyable stay"

4
19/08/2016

We enjoyed our stay at Best Western Royale especially the proximity to the beach and city centre. The whole atmosphere in the hotel was calm and pleasant. The added bonus was the swimming pool which the children enjoyed every day.

"Great staff"

3
18/08/2016

The hotel is a little dated and can do with some modernisation and new decor and new floor boards. We booked 3 rooms and all were very different. The single room on the first floor is really outdated with old wallpaper, and the shower cubicle is really small. I wouldn't recommend that room for someone who is slightly on the larger side. On the plus side the staff were brilliant, always smiling and nothing was too much trouble for them. The food was also very good and of high standard. The location is also very good with just a 10 minute walk to the beach. Be aware the hotels is on the cliff so you will need to walk down and up the cliff to get to the beach and back again to the hotel. Overall this is a good hotel for a short break

"Great location for a seaside weekend"

4
17/08/2016

Hotel is in a prime location for accessing Bournemouth beach, just a 5 minute walk, Parking is limited but cheap and secure. Room was slightly outdated but the bed and bathroom were in good condition. Rooms on the first floor had balconies with 2 seats. Self service breakfast and indoor swimming pool if the weather is dull.

"Our stay"

4
15/08/2016

Staff very good, room clean and well laid out and in good decorative order and in nice décor. Auto light in bathroom was annoying - fan runs for 5 minutes just for the sake of popping into the bathroom - disturbs room mates. Swimming pool was murky/cloudy.

Pat G, Group Operations manager at BEST WESTERN Hotel Royale, responded to this review
Dear Andrew, Thank you for your review and all your comments are noted. The Swimming Pool is usually sparling and clear but thank you for mentioning that it was not so clear during your stay. We have a very strict monitoring and testing policy and it was immediately dealt with once noticed. I am pleased that you found the staff helpful and enjoyed your room facilities and we hope you will return sometime Patricia Green

"Great hotel in fab location"

5
14/08/2016

This is a very well kept Best Western Hotel just five minutes walk from the sea front. The public areas of the hotel are immaculate and all the staff are very friendly and helpful. We stayed in a standard double room and it was well cleaned every day with the tea/coffee being properly re-filled every day (we were there for 6 nights). We had breakfast which is a buffet - even though it is standard hotel buffet it was very well cooked and everything was constantly being refilled. A lovely stay.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear DJH62, thank you for taking the time to write such a lovely 5 star review. Your comments really are appreciated. We hope that you will return and have another lovey stay with the team at The Royale. Patricia Green

"Best Western Bournemouth"

4
13/08/2016

We chose to stay here for our anniversary in, the staff were polite, helpful and well presented. The room was clean and furnished to a decent level. The only real negative would be the bar prices and the brand range that they stock. On the whole we enjoyed our stay and are planning to return next year for the Christmas market.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Sharon, thank you for your lovely review and your great comments regarding the rooms and our staff. We try to offer a good range of products in the bar and I am sorry if we did not have your favourite items. We will always try to order them in if it is possible so let us know next time and we will see if we can help. The Christmas Market is a very popular attraction and we do generally have special rates at that time so please check out our website or give us a call direct Patricia Green

"Lovely hotel good location "

4
13/08/2016

A well run hotel , apart from a slight issue with our booking initially we were given a executive suite which was bright, spotlessly clean and airy. Parking convenient in hotel forecourt and only £2 per night . The reception staff was helpful and welcoming . The only issue was the lift is tiny so my wife who has claustrophobia had to use the stairs . Also I noticed the windows in the room have no safety latch , so might be an issue for small kids . However these are just minor issues , all in all very nice one night stay .

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear myspaceseraphiks, thank you for your lovely review and all your comments are noted. I hope that if you visit Bournemouth again in the future you will choose to return to The Royale Patricia Green

"Fabulous example of BW hotel"

5
12/08/2016

Very pleased with my stay here, room was lovely and very clean. The staff were very polite and helpful. Usually in built up areas it is difficult to find parking if you arrive late but that wasn't the case here!

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Nicola, thank you for your wonderful 5 star review, your lovely comments are very much appreciated by the team. We hope you will visit us again sometime in the future, Patricia Green

"Nice hotel but need earplugs"

3
11/08/2016

We stayed here for three nights over Easter. The room for 3 people was quite small and a bit tired but very clean and had comfortable beds. Every floorboard in the whole room creaked, luckily we were on the top floor but I wouldn't like to have been on a lower floor. The main problem was the complete lack of soundproofing. The walls are paper thin, you can hear running water and next door talking which wasn't too bad the first night but the next two nights we had an elderly couple next to us who got up at 6 in the morning and spent the next hour keeping us awake. Its a shame because the hotel is in a good location, provides parking, has an indoor pool and the downstairs is very well presented, especially the dining room, breakfast was very good (dinner not quite so good but acceptable).

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear glassart2014, thank you for your review even though your stay was back in March. We are constantly improving our product and services and if you were to return to Hotel Royale I am sure you would notice many changes and improvements Patricia Green

"2 night break"

4
11/08/2016

The staff at this hotel are wonderful. They are friendly, Get to know the guests quickly and are happy to help. We stayed in one of their family rooms. It was very clean and simple but exactly what we needed. The beds are very comfortable but it would've been nice to have had a larger double bed. The bathroom was a tad on the small side for a family and the shower to Bath mechanism was difficult to alter. The restaurant was very nice and breakfast was varied and regularly updated. It was quite close to the beach and didn't pose a problem walking there. It was a really nice stay and we enjoyed using the pool although the water wasn't as clear as it could have been. The staff are wonderful with our children. We will definitely stay there again.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Kate, thank you for your great review and your lovely comments regarding the staff. I am pleased you enjoyed your stay and would suggest that if you return to Hotel Royale you opt for a Chalet Suite as they are very large and perfect for families. We look forward to your return visit, Patricia Green

"Sunday night stay"

3
09/08/2016

A last minute decision for a night out in Bournemouth saw us staying here. Upon arrival we were quite surprised to see that we had a very large suite. At £85 that was a bargain. Only downside was that the hotel, and in particular the room, was tired in appearance and needs a good facelift. Easy walking distance to Seafront and Pier. Good value for money without being anything exciting.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Chris and Paul, thank you for submitting your review and I am pleased that you found our Hotel to be excellent value for money and in a great location. Patricia Green

"A well run hotel"

4
08/08/2016

This is the third time I have stayed at this hotel and want to congratulate Gaetano De Rosa, the manager, and his staff for making our stay an enjoyable one. The room was large and I particularly like the white fluffy bath sheets that the hotel provide. We had breakfast both mornings and like before it was very varied. The plates are hot and so is the food. It is a well presented buffet. I will certainly be returning to the Hotel Royale.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear CBlay, thank you for your lovely review and for your comments regarding our Operations Manager Gaetano; he and his team do work very hard to ensure the best possible experience for Hotel Royale guests. I a really pleased you enjoyed your stay with us Patricia Green

"A Good Hotel in Bournemouth"

4
08/08/2016

The hotel and staff were very good although the parking was sometimes cramped.. The bed was very hard but the staff arranged for a memory foam topper to be fitted after the first night. We did not use the swimming pool but it looked clean and tidy.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Jeff, thank you for your great review. I am really pleased our Housekeeper was able to resolve your bed issue for you, We hope to see you again sometime Patricia Green

"nice & clean"

4
08/08/2016

very good location,i stayed for 2 nights & would stay again, the bus service is close by & the train station is not far either so handy at night to bus back from bars in the center of Bournemouth from the square. I didn't eat here but the restaurant looked good,the shower was nice & hot & always plenty of hot drinks in the room.the bar looked very quiet, but it was march !

"Very comfortable and incredible staff"

5
07/08/2016

I arrived at around 7.30 after a long walk from Lymington. I was extremely tired and ached like crazy. We get so used to hotels only offering a shower, so when I got to my Double room (Free upgrade, thank you very much) I was delighted to find a bath which I filled to the top and just lay back and enjoyed the relaxation. I had thought about ordering room service (because I was tired) but after the bath I decided to risk the restaurant. I wasn't really dressed for formal dining so I asked if could order in the bar. The barmaid said yes, I ordered Sweet and Sour Pork, a signature dish apparently! I had a lovely chat with the barmaid, and she looked after me well with large amounts of tap water! The room was very comfortable, but the door was stiff, so I actually slept with it unlocked! (I didn't realise it hadn't shut properly, user error!) Breakfast was a self service affair, I had made the mistake of booking room only, and for £7.50 it gave excellent value for money. Great staff, great service and good food! If they'd sold real ale it would have been absolutely perfect!

"Great short break in Bournemouth hotel"

5
07/08/2016

Have stayed at this hotel 4 times and it has always been good. The foyer, bar and restaurant areas are lovely - the bedrooms are a little "tired" - the windows especially. A great hotel in a very good location.

"Very good value"

4
05/08/2016

It gives me pleasure to be able to write a review for the Best Western Royale Hotel. My wife and I stayed at the hotel for five nights July/August. The accommodation was clean and comfortable but, as mentioned in other reviews, there is a slight problem with the water pressure on the third floor. Everything works but the shower is not exhilarating, merely adequate. We used the restaurant for breakfasts only. These were superb with plenty of fresh and appetising food available. The greatest asset of the hotel is unquestionably its staff. All staff were very friendly and gave an acknowledgement. The restaurant staff at breakfast were exceptionally efficient. In particular, Nieves was a joy to observe as she bustled about her business with a display of speed and efficiency seldom seen these days. On the down side, some of the parking spaces are very narrow and not really adequate for modern cars. Would we stay at the Royale in the future? You bet!

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear two122Jays, thank you for your great review. we really appreciate your positive comments especially regarding our hardworking team at The Royale. We hope we will see you again soon Patricia Green

"Fantastic service!"

5
31/07/2016

The hotel's rooms were clean and comfortable, the cooked breakfast delicious and plentiful, and the bar provided a nice place to relax. It was our first time in Bournemouth, visiting for a friend's wedding. The hotels close proximity to the town centre and gorgeous beach meant we were able to enjoy what the town has to offer! However the best aspect of this hotel is undoubtedly it's staff, the customer service was second to none.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Mar5h, thank you for posting such a lovely 5 star review. Our team at Hotel Royale always go the extra mile to ensure that our guests have the best experience possible and thank you for your comments regarding their first class service. we are all really pleased you had such a great stay and we hope that we will have the pleasure of welcoming you back sometime soon Patricia Green

"Fantastic short break spent here with my daughterX"

5
29/07/2016

Stayed here for two nights with my 19yr old daughter breakfast and first night dinner was included with are stay food and staff were both great and from start to end of are stay nothing was to much trouble i asked for a fan as are room was a bit warm it arrived 5 minutes later as did the iron and ironing board , room was lovely and clean and beds made and fresh towels daily, we would differently stay here again thank you so much for making are stay so lovely:)

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Mary, thank you for your wonderful 5 star review, your comments are greatly appreciated and will be circualated to the team.We sincerely hope that you and your daughter will return and enjoy our food and service once again Patricia Green

"Pleasant stay with some shortcomings"

4
26/07/2016

The hotel is at best a 3 star (the swimming pool would raise it to 4 star but that is only if you use it). Not suitable for disabled as there are a number of steps to the main floor and reception. Arrival was fine although we were not happy with the room offered and when requested a change were willingly accommodated with one that was a little larger and to the west side (the original was more to the rear and over what looked like the kitchens). The bathrooms (having seen 2 rooms) are antiquated and badly in need of updating. The showers over the bath are difficult with a fixed pipe to the shower head and circa 1960's/70's. The layout is poor and the WC in our bathroom was missing the overflow so if it did overflow the floor would get wet as would the room below through the missing pipe(hole). The lounge was a pleasant room and the bar staff friendly and quickly served us. No complaints. The restaurant was nicely laid out with plentiful breakfast and a reasonable dinner menu (sufficient for 3 days but a challenge to get good variety if staying a week). The location is approx. 200 yards from the cliff path and a 5 - 10minute walk to the pier. We walked down and back up through the town to Landsdown (same level as the hotel and 2 - 300 yards away). Not a bad location although this end of town is not as interesting nor does it have nice shops. One last thing, they charge for parking

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear reviewer, thank you for taking the time to review our hotel and for the 4 star rating given. I am pleased that my team were able to accommodate your wishes with regard to your room and that you enjoyed our service and food Patricia Green

"Good location, good value."

4
26/07/2016

Very convenient for town, beach and train station. We went to the Shelly Theatre which was 1.5 miles away whilst there. Room was large, nice bathroom, nice linen, good buffet breakfast would recommend including it in your room deal as a bit far for any other breakfast outside. LOTS of seagull noise but only to be expected!

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear reviewer, many thanks for taking the time to write a review of our Hotel and I am pleased that you enjoyed your stay with us. We hope that you will return sometime in the future, Patricia Green

"OK for a One Night Stay"

3
24/07/2016

Stayed here on business for one night. Had room 213 which overlooks part of the car park. As it was a hot night, had to have the windows open which let in not only the air but the noise from outside too. Room had no air con nor did the hotel have any fans available. Only used the restaurant for breakfast and only had the fruit salad as the buffet style breakfast looked over cooked and disgusting under the warmer lamps. One question, why charge paying guests to use the car park? Liberty

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Bobo, thank you for you review. May I respectfully point out that our £2 car park charge is substantially less than many other Bournemouth Hotels that charge £20 per night and a lot less than the metered street parking. I am really surprised at your comments regarding breakfast as we are always complimented on our excellent breakfast as you can see in so many of other reviews. I am sure my team would have prepared something to your taste for you had you asked Patricia Green

"Good value for the price"

4
23/07/2016

Hotel reception, bar and restaurant looks good and partially renovated. Room with bunk beds was small, but still ok to spend a few hours over night in the room. Breakfast was good. Location is great in order to spend some time on the beach.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Thomas, thank you for reviewing our Hotel. I am pleased you enjoyed our excellent breakfast and found our location very good. We hope that you will return to the Royale in the future and enjoy our Hotel once more Patricia Green

"Brilliant"

5
22/07/2016

Spent all week here and it was great, staff very friendly has a seperate swimming pool which i used every day twice a day. breakfast was always great. The only downside for me was the soft bed and the sound of pidgeons right outside the room. But small things such as cleaning of windows seems to have gone a miss pidgeon poop on the ladies loo completely blocking the light out(wife pointed out).

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Mick, thank you for taking the time to post a review. I am pleased you have overall enjoyed your stay and have given us a 5 star rating. Your other comments have been noted and will be looked into. We hope you will return sometime in the future. Patricia Green

"In need of some modernisation"

3
21/07/2016

Lack of air conditioning and very poor water pressure meant that on the 2 hottest days of the year, it was actually very difficult to feel clean and refreshed after sleeping and showering in our room.

Pat G, Gropup Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Anita, thank you for your comments. We will investigate the water pressure in your room as that is not generally an issue in The Royale. Yes, at last we do have some glorious summer weather but like most British Hotels, we do not have air con in the bedrooms as we rarely experience this exceptional warmth. We do however have an air conditioned Restaurant to ensure a comfortable dining experience. Patricia Green

"Lovely short break"

5
17/07/2016

Nice hotel, great location, attentive staff. Good sized clean room although shower was either scalding hot or too cold. Excellent breakfast lots of choice and friendly staff. Close to beach and only 10 minute walk to the shops and town centre. Will definitely return.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear luckyjaxy, thank you for posting your excellent 5 star review. Your comments are very much appreciated and we sincerely hope that you will return as mentioned in your review, Patricia Green

"Seeking some TLC"

3
16/07/2016

Quiet room, comfy bed, wonderful staff and great location. Plus there is a pool! The room facilities (309) let the hotel down. The nightly smell of sewage which I thought came from outside was actually coming from the toilet. I noticed on the last night the waste pipe was not attached! (See photo). Oh and avoid the room uht milk sachets...mouldy yuck!

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Lola, thank you for posting a review. I am really sorry that on this occasion our usual very high standards were not met and the issues you mention have of course been addressed. I think you were extremely unlucky and for that I apologise. We hope you will return sometime and experience our usual excellent standards of service. Patricia Green

"Weekend away with the wife, lovely hotel."

5
14/07/2016

We stayed at Hotel Royale friday and Saturday in early july. We only paid £200 for 2 nights and got first night dinner and 2 breakfasts. The room was small but all we needed and good for the price. The bathroom was a fair size tho. We had unlimited tea etc available in our room. Our first evening dinner was lovely. The food was very well presented, large portions and very tasty. The breakfast was the usual help yourself and had pretty much everything you would want and again was very nice. The staff were very attentive and polite and welcoming. I would go as far as to say they were the most pleasant hotel staff i have ever used. They have a small indoor which goes 2m deep. Lukewarm water and nice for a quick dip anytime. Overall we loved our stay and would recommend it highly to anyone. We were also told that the hotel is now linked to the Cumberland and a couple of others so we also used the Cumberland outside pool which was lovely.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Mark, thank you for your lovely 5 star review. We really appreciate your kind comments, especially regarding our great staff. We hope you will return sometime Patricia Green

"Excellent staff at this hotel."

5
13/07/2016

Extremely pleasant and efficient well trained staff throughout this hotel. Bedroom spotless, food excellent and good quality well cooked, As a previous reviewer mentioned the downside was a 'noisy' bedroom. How can you describe a room being noisy? Every step you take in the room made the floorboards squeak. The bath/shower made an intermittent loud tapping/knocking noise during the night which I assumed was the bath expanding and contracting because the hot water pipes ran underneath it. It would not put me off staying here again because it is a first class hotel - I would avoid the first floor rear bedrooms.

Pat G, Group Oparations Manage at BEST WESTERN Hotel Royale, responded to this review
Dear ladytraveller, thank you for awarding us a rating of 5 and I am so pleased you found our hotel to be first class. We would love to welcome you again in the future Patricia Green

"Nice location, great value"

5
10/07/2016

When we managed to book two double rooms for £40 in July we were a bit concerned about where we might end up. We needn't have worried. The rooms, although not huge were spotlessly clean, the bed was comfortable and the staff helpful and attentive. The hotel is located on a wide tree-lined avenue and is less than 10 minutes walk to the sea front. Definitely recommend this hotel for a good value, very comfortable stay.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Audrey, thank you for posting such a lovely 5 star review and we hope you will return sometime. Thank you for you intention to recommend us to others, this is really appreciated, Patricia Green

"Good food"

4
10/07/2016

Only complaint about room is that floorboards squeak. Otherwise excellent. It is a good idea to get a dinner bed and breakfast deal. You can choose from the a la carte menu - though some of the more expensive items do carry a moderate supplement.

Pat G, Group Opertions Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Geoffrey, thank you for your overall positive review. I am really pleased that you enjoyed our food and service and we hope to see you again sometime Patricia Green

"Quiet location about 5 minutes walk to the beach"

5
09/07/2016

We stayed for 3 nights in a family executive room which had recently been refurbished. Nice bathroom and spacious room for the three of us. Our room was at the back so it was very quiet so you could sleep with the window open. The wifi signal in the room was extremely good quality. We tried the pool a couple of times which was really nice, a little cool the first day but with the sun shining through the skylights on our second visit it seemed to be warmer. The pool is big enough to swim in, is well maintained and also seems quite new. The breakfast buffet in the hotel was exceptionally good with all components for a full English breakfast plus croissants, fresh fruit salad ham & cheese etc. The room for breakfast and dinner was quite spacious so relaxing to eat in. The staff at breakfast, reception and in the bar were very friendly and helpful. The lounge area bar was also very pleasant and relaxing nice to read the paper in in the morning or to have a quiet drink in the evening. The location of the hotel is extremely good in the quiet suburban side of Bournemouth 5 minutes walk to the beach at East Cliff and 15 minutes walk to the town centre. Ample parking for which you are charged £2 per day. For a hotel with very good facilities in a peaceful location close to the beach to be recommended.

Pat G, Group Operations manager at BEST WESTERN Hotel Royale, responded to this review
Dear Martyn, thank you for posting such a lovely 5 star review,. Your comments are really appreciated and we hope we will have the pleasure of welcoming you back to Hotel Royale sometime in the future, Patricia Green

"Much better than the price would suggest"

5
05/07/2016

Very nice room, huge bed, lots of space and massive ensuite. Excellent breakfast, with lots of space between tables. Helpful staff. The whole hotel appeared very "fresh" and was spotlessly clean. A max 2 person lift seems ridiculous when families (with small children) are staying. We were only staying 1 night, so could not try the pool/spa.

Pat G, Group Operations manager at BEST WESTERN Hotel Royale, responded to this review
Dear Jim, thank you for taking the time to post a review, and for your 5 star rating. We do offer excellent value for money and I really pleased you enjoyed your stay. Our excellent breakfast is often commented on and is also great value with plenty of choice. I do hope you will visit again and have time to use our great swimming pool facility Patricia Green

"Chalet rooms great for families"

4
03/07/2016

We've just spent our 2nd weekend at this hotel, the first time when our son was 8 months old and now with him about to turn 3. The chalet rooms at this hotel are perfect if travelling with small kids - super spacious family rooms and each has its own little terrace outside with patio furniture. This means you can put the kids to bed and then sit outside watching the sun go down enjoying a glass of wine or liqueur coffee from the bar - bliss. The pool is well maintained and free to use for hotel guests. The rooms are large and well equipped, and the breakfast buffet is one of the best I've ever had at a hotel of this grade. The restaurant also serves a very nice evening meal. A very enjoyable weekend - the only niggles were the pool showers not working during our visit, and the sub standard bar food (£5 for a slice of dirt cheap frozen pizza and chips is a disgrace for a kids meal). Apart from those minor issues it was a wonderful stay, and we'll definitely come back again.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Leanne, thank you for taking the time to post your review and I really appreciate your great comments regarding the Chalet accommodation. I want to reassure you that the pool shower is now fixed and I will discuss your comments regarding the children's meal with the team. Constructive feedback is always welcomed. We hope that you will visit again and if you wish to book a chalet again, please let us know and we will endeavour to allocate your preferred accommodation Patricia Green

"Lovely hotel"

4
02/07/2016

Stayed here for four days lovely food friendly staff would stay here again next time in Bournemouth close to everything just be aware that you could be placed in chalets at the back of hotel which are nice but personally I'd rather be in hotel

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Linda, thank you for your great review, I note your comment regarding the chalets and they are very much a personal choice. Some of our guests absolutely love them and do not want to be in the hotel as they are so large and close to the pool; great for families. I hope you will return and if you do, just let us know your preference and we will ensure you have your preferred choice of accommodation Patricia Green

"Fab short break "

4
30/06/2016

Just back from a short break at this lovely hotel. The accommodation and facilities were great; the food was truly excellent and the staff were so friendly cheerful and welcoming. We stayed on a dinner, bed and breakfast basis with an excellent deal through 'Great Little Breaks' which I would highly recommend.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Wendy, thank you for posting a lovely review. Your positive comments are really appreciated and we hope to see you again sometime Patricia Green

"Hire of room"

4
29/06/2016

We hired there William tell suite for a party and it was perfect the staff couldn't of been any more helpful the food was brilliant and we had the dj from the hotel and he was amazing he played a lot of variety what we asked for and did what we wanted. The only thing that let us down and made it such a dear night was the price of the drinks we knew it was going to be expensive but it did spoil the overall experience.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Rosie, thank you for taking the time to post a review. I am really pleased you enjoyed your event with us and that the food exceeded your expectations. I will pass your comments to the team, Patricia Green

"A good all round hotel"

4
28/06/2016

This is my third stay at this hotel. The buffet breakfast is extensive and the manager and staff are helpful, pleasant and work hard to make sure the guests are looked after. The restaurant is very good. We had an excellent meal for a reasonable price. I look forward to next year!

Pat G, Grooup Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Angela, Thank you for posting such a great review. I am pleased to read you have been a Royale guest 3 times already, hopefully we will see you again! I really appreciate your lovely comments regarding the food and service Patricia Green

"Fantastic stay, at a fantastic hotel..."

5
28/06/2016

We were looking to just get away for a week end, and saw this place, so booked... I can't recommend this please enough... Clean, friendly, nice rooms, 5 min walk to the beach, perfect.... Only thing to watch out for is the £2 parking charge.. But what's £2...

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Warleydaddy, Thank you for your lovely 5 star review and your recommendations. We hope you will visit us again I the future Patricia Green

"Great location"

4
27/06/2016

A great location , very close to the cliffs and. Short walk downhill to the main beach area and the town centre. This us a friendly, comfortable hotel. The staff are very welcoming and keen to please. We had a large family room which was very clean and comfortable.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear budcat, thank you for your great review and we hope that you will return to the Royale at some point in the future, Patricia Green

"weekend break with friends"

5
27/06/2016

a hotel that made us very welcome we are all disabled and had a guide dog with us the manager and the staff were very helpful and understanding , they bent over backwards to make our stay very pleasant, nothing was too much trouble. we will defiantly recommend it to our friends.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Colin, thank you for your excellent review, I am pleased my team made your stay as pleasant as possible. We hope you will return sometime In the future and thank you for recommending us Patricia Green

"Comfortable with excellent breakfast"

5
27/06/2016

The check-in could be improved but after that the hotel exceeded our expectations. The room and bathroom were a good size, very well appointed and the bed was very comfortable. The breakfast standard was consistently high and the staff worked well. The parking was generally ok but guests could help by paying more attention to the lines. The music in the restaurant was generally a bit loud and a strange selection.

Pat G, Group Oparations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear twolancastrians, thank you for your great 5 star review. Your comments regarding the music are noted and will be discussed with the team. We hope we will see you again some time Patricia Green

"Excellent short break"

5
26/06/2016

Hotel and facilities exceeded our expectations. Especially the swimming pool. Staff were most obliging, food was excellent and the location ideal. We had a thoroughly enjoyable time and plan to return to this hotel in the future.

"Business Bonanza"

5
25/06/2016

Great deal on single room - for the price the hotel was excellent. Decor was good throughout comfy bar area. Charges for parking £2 but there is on road parking very close by. Didn't try the pool but it looked good. Quite surroundings - room had all the usual facilities. Would stay again if a similar deal came up

"Weekend break"

4
24/06/2016

Lovely relaxing weekend with my mum. Hotel in great location not far from town centre but nice to have peace and quiet which this hotel gave us. Staff superb from booking in to waitressing and the cleaners. They were so helpful and attentive - nothing was too much for any of them.

"It does not get any bettter"

5
23/06/2016

I have stayed at this wonderful hotel on many occasions and everything is absolutely perfect from the moment you arrive The attention to detail throughout this property makes it perfect from the superbly equipped bedrooms to what is probably the best breakfast you will ever have anywhere and I include all the London 5* hotels. From the Manager to Lussiana (special mention ) in the bar to the service staff,Nothing is too much trouble

"Mini break"

4
22/06/2016

We spent two nights in this old fashioned hotel but our room was spacious and very clean. The staff were friendly and booking in and checking out were quick. The hotel is in a quiet street. The walk to central Bournemouth takes about twenty minutes.

"Very comfortable, affordable hotel"

4
20/06/2016

Good location, 5 minutes from beach, 10 minutes from town centre. Quiet. Excellent breakfast. Friendly, helpful staff. Our rooms were basic but comfortable and clean. Hotel has its own parking. We enjoyed our stay.

"Great Value Hotel"

4
20/06/2016

Very clean and nicely decorated with very pleasant staff. The swimming pool was an added bonus! The only downside is it's an old building and the floorboards are rather creaky, and you can hear the bathrooms upstairs.

"Friends wedding "

5
19/06/2016

Stopped here for 2 nights ... Couldn't fault it..great staff who were very helpful,breakfast was excellent and room very clean and spacious... Would defitnately return as is near the sea front and is very close to the town centre .. The only concern I did have was the noise from late night revellers coming back to the hotel early in the morning,however the hotel can't control this so can't take the blame

"Great hotel, lovely stay"

5
18/06/2016

All the staff are friendly, welcoming and helpful. The food was absolutely delicious and could not be faulted. Room was very clean and comfortable and I would definitely stay here again. It is a short walk into town and to the beach but if you do book a cab it will cost about £5.

"NICE AND RELAXING 3 NIGHT BREAK"

5
17/06/2016

checking in was quick, the room warm and bright. Bed very soft. Breakfast was buffet style, loads of food to choose from.(Full English,fruit,toast,and much more). Evening dinner was amazing to. All the staff in the hotel where 1st class. I would highly recommend this to anyone. Walk in to the town about 15mins. Not sure why but we got charged £2.00 per day for packing. All in all a perfect stay.

"Wonderfull break - very nice relaxed hotel."

5
16/06/2016

From the moment you arrive you are looked after. Staff very friendly and attentive, helpful and nothing too much trouble. The evening meal in the restaurant was high quality and well presented as was breakfast. The rooms are very well appointed and clean. We have a 6 month old and the size of room was good with plenty of space for the travel cot. The pool looked great but there were lessons so we could not swim. The location is very central but also close to the cliff top walks and with easy access to the beach. We had no trouble with the pram walking back up there are some gradual slopes.

"Friendly and relaxing"

5
16/06/2016

Hotel Royal is one of the most welcoming hotels in Bournemouth. The staff are friendly and nothing is too much trouble for them. The swimming pool has the warmest water I have every experienced. The food was excellent and the bedroom was very comfortable.

"Great Hotel to say at"

5
15/06/2016

This Hotel is a Great Hotel to stay at nice rooms and Great Food just outside the town near east cliff not far from the sea front and great value so give it a go just right for you to have a nice Holiday.

"Excellent staff"

4
15/06/2016

Through no fault of the hotel, the stairlift broke down so I didn't actually get to my room. But... The staff are amazing.... While stuck on stairlift they offered drink for me.. When I got off and we figured what to do... They assisted me to the swimming pool gaming rooms so I could get changed and showered as I was meant to go out. They were then waiting to fix the stairlift but that didn't occur. The staff took my bags and put them in the room while I left to see friends... They kept me updated and then moved me to another hotel... Took my bags there... And the process was brilliant. The manager came to see me at the end of the stay and he offered refund with no issue at all. Both hotels had brilliant staff.. Royale and the suncliffe. Very impressed how they went out their way to assist a disabled customer.

"Excellent weekend break"

5
15/06/2016

We arrived a bit later than we anticipated on Friday evening, check-in was a breeze even though they were busy. Our room was very comfortable & nicely set out, the bed was excellent for both comfort & firmness. All the staff over the weekend were always helpful & obliging which made our stay all the better. I'd recommend this hotel to anybody who likes to be looked after well & wants to be close to the sea.

"Friendly"

4
14/06/2016

Our stay was very good and the staff were very friendly. The hotel downstairs is lovely. Bed was very comfy. We had a problem with the bath but it was sorted very quickly. Breakfast was lovely with plenty of choice.

"My Recent Visit"

4
13/06/2016

This is the first time I have stayed at this hotel. Reception Staff - especially Nikki - was very helpful. Room / Bathroom was clean and tidy. All the staff were very helpful - especially Luciana who runs the bar. Food was excellent and overal the hotel is very good value for money.

"Great Hotel, great staff couldn't fault it"

5
09/06/2016

I stayed here with my extended family for two nights and The hotel was excellent, the staff were helpful at all times and they even made my five year old an amazing soft drink cocktail which she loved. The room was spacious with large bathroom and the common spaces were good with a nice relaxing bar area. The restaurant was superb and we ate there on both nights, the menu was varied and the service excellent. The breakfast also was comprehensive with something to suit all tastes. Location wise it was about a 10 minute stroll in to town so ideal. All in all it was great value for money and would highly recommend it if you visit this lovely town.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Christian, thank you for posting your lovely 5 star review. I am really pleased that the staff went the extra mile to ensure you had a wonderful stay and thank you for your intention to recommend us. We hope that we will have the pleasure of a return visit in the near future, Patricia Green

"Birthday Celebration"

5
06/06/2016

There were 8 of us - we had 4 rooms on the 1st floor -- all the rooms were spacious -- they were very clean & tidy -- the staff were all very pleasant & helpful at all times to everyone -- the food was amazing -- a few of the group used the pool -- very warm & enjoyable -- on our 2nd night there was a large coach party (they arrived late) so there were delays with the food -- this was explained to us BUT everything was fine -- the staff kept saying sorry for the delays -- but we didn't mind at all -- the atmosphere was very good -- would defo go again

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Sue, thank you or your wonderful 5 star review. I am so pleased your group enjoyed the hotel and the ambience so much and we really enjoyed hosting the birthday celebration. We would love to welcome you agin in the future Patricia Green

"Lovely hotel, great value for money"

4
06/06/2016

Stayed for 3 nights in June, great value for money. Hotel is very clean and staff friendly. Didn't eat in the restaurant so can't comment on the food. Didn't get to use the swimming pool either as too much stuff going on on the seafront ( Wheelz Festival ) I wouldn't hesitate to stay here again. Only little niggle is that the bath was very high so the less abled would find it a struggle. I was in room 120 which had a double aspect and very spacious.

Pat G, Group Operatioms Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Eloise, thank you for your lovely positive review and I sincerely hope that we will see you here at The Royale again sometime in the future, Patricia Green

"Nice hotel, good food and excellent staff"

4
04/06/2016

Hotel is set back from the road in nice gardens. Perfectly situated for beach and town centre. My room was comfortable , well decorated and spotlessly clean. My only complaint would be the hard pillows. The bar and restaurant areas are lovely and the food in the restaurant is very good. Try the Asian prawns. What really makes this hotel is the staff, everyone of them was pleasant and helpful, nothing was to much trouble. Internet was a bit hit and miss.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Lisa, thank you for your lovely review and your comments regarding the pillows are noted. Pillows like mattresses are a really personal thing and I am sorry that you felt they were too hard however we are always very happy to change things to suit a guests preference. Your comments regarding the lovely team at The Royale are really appreciated and I am pleased you really enjoyed Chef's fantastic food. I hope we will see you again sometime Patricia Green

"Misleading booking - kids do not eat free"

3
02/06/2016

The Hotel itself was generally as expected however, several things ruined our stay considerably. Firstly, upon arrival, we found our room was not even in the hotel but a converted garage 'Chalet' out the back. We expected to be in a hotel not in a room in the car park. Secondly, we booked dinner b&b for two adults and 2 children and expected this to be the case. Especially with your kids eat free offer. Sadly, at on the first night it quickly became evident that despite our booking confirmation stating Dinner B&B for all four of our party, our children's meals were included at all. We found ourselves in a very embarrassing situation which frankly ruined our stay - despite a commendable and valiant effort buy Manager Gary to resolve the situation. We cancelled our meal on the second night for this reason and especially due to the fact that the cooking oil in the fryers had plainly not been changed for way too long. The foul taste of old rotten cooking oil on chips and hash browns is quite vulgar and sadly, easily rectified. What does this say about the condition of the kitchen I wonder? Finally, around 24 hours after eating in your restaurant, my daughter became quite ill and my Wife and I spent most of our second night nursing our little girl through sickness and diarrhoea. A coincidence? Perhaps it is but it left us feeling bitterly sad that 2 day break was a complete disaster.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear bundome, I have now personally investigated this issue and I feel it is a real shame when someone choses to try and harm a business by writing only half a story, I am sure the travelling public will understand that there are always two sides to every story and will make up their own minds on this one. Regarding your accusations about our Kitchen, I respectfully point out that we have a 5 star (the highest) rating from Bournemouth Council and this is awarded annually. Patricia Green

"Nice hotel"

4
01/06/2016

We stayed here May bank holiday for 2 nights. Hotel needs updating as some rooms have metal windows but it is clean and the staff are friendly and polite. Room was ok size family room with double bed and bunk beds. Facilities in the room were good. Shower slow. Swimming pool the children loved it nice size and heated. Breakast was good large variety and buffet style. We eat in the restaurant one of the days and had the 3 course set meal was very nice well worth the money.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Pauline, thank you for your great review. I am pleased the children enjoyed the pool, it is a great facility and very popular with our families. Your comments regarding our great food and staff are appreciated. We hope you will return sometime Patricia Green

"great break"

4
01/06/2016

overall very good hotel to stay by English seaside standards.Lack of Aircon not big problem,but would be very much improved by having a small security safe and fridge option in room,even with a small surcharge if necessary.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Ivor, thank you for your review and your comments are noted. We hope to see you again at The Royale in the future Patricia Green

"Good Value"

4
01/06/2016

Hotel was extremely good value for money. Breakfast was superb and staff were always courteous and helpful. Rooms were very hot and rooms on the third floor only had small windows to open. We stayed on a bank holiday so hotel was probably busier than normal. The first night (Saturday evening) was very noisy in the hotel with doors opening and closing and people talking when going to rooms. I didn't sleep at all that night because of noise and heat in rooms. Second night was quieter and so a good nights sleep saved the weekend.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Wendy, thank you for posting your review. We were extremely busy over the Bank Holiday weekend and I really sorry if you were disturbed by other guests. I am also really pleased we redeemed ourselves the second night when you experienced our usual, peaceful, comfortable Hotel. I am glad you felt you had great value for money and overall enjoyed your stay. We hope to see you again sometime, maybe not over a vibrant Bank Holiday weekend. Patricia Green

"Bowls trip"

4
31/05/2016

The Royale Hotel Best Western in Bournemouth was very good, it could do with updating in the room we had, the food we could not Fault there was plenty choices to pick from, we would go back again. Not far from the Train station, plenty of restaurants and bars in the town centre.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear MKhassey, thank you for taking the time to post your review. it was a pleasure hosting your Bowls Tour and I really hope we will have the pleasure of a return visit sometime Patricia Green

"Great Hotel"

4
30/05/2016

Just spent the bank holiday weekend here with my husband, my sister & her husband. What a lovely friendly hotel, the staff were very attentive & polite everything was done with a smile. The room was very spacious & clean, the breakfast was very good. The location was great, a short walk to the beach & not far to walk to the town centre. We thoroughly enjoyed our stay, this hotel has definitely got it right.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Veronica, thank you for posting your lovely 5 star review. It sounds like we exceeded all your expectations at The Royale and that makes us all very happy. Thank you and I hope you will return in the future Patricia Green

"Bank holiday weekend"

5
30/05/2016

Victorian hotel with a modern twist, our room was clean comfortable and some nice touches ie complimentary water & sweets we also had robes, our room had a large balcony, the staff very helpful & friendly, we only had breakfast but the restaurant was large & breakfast very good great choice, paid parking only £2 per day & all proceeds go to a local children's hospital. Good location and would definitely return

"Excellent"

5
30/05/2016

We stayed in the hotel for 2 nights for my 40th birthday get away. The staff were friendly from the moment we walked through the doors. We stayed in room 100 which was a lovely room with its own balcony. Only a couple of slight issues with room, the shower. It's quite a large step up to get into it and the shower head is perfect as long as you are under 5 foot tall. It can be quite noisey from the internal plumbing from other rooms. Only other issue we found which is definitely not the hotels fault, someone I can only assume was a previous guest left the alarm clock set which went off at 12am and 3.30am on the first night. Probably my own fault really for not checking it. The bar is nice and reasonably priced. A nice seating area outside to enjoy a couple of drinks on a warm evening. Breakfast was buffett style self service which I love, my only downfall is i tend to eat far to much. Very good selection of hot and cold food. Overall I would definitely recommend this hotel. The 5 minute walk to the front is always a bonus.

"Best is best"

5
30/05/2016

Have spent the weekend here on a bowling tour. If you are heading to Bournemouth and want somewhere to stay look no further than this lovely hotel. Although my single room was a bit small it did have a balcony and it was spotlessly clean. All the staff were polite, happy in their job (smiles go miles!) and very helpful. The food was excellent. We had three or four choices on each course at dinner and breakfast had everything you could want to eat! All in all a super place to stay and if I'm back down here in the future I'll definitely be staying at the Royale. Oh I forgot the hotel has a lovely heated pool. again spotlessly clean. Thank you to all the staff at the Royale.

"Excellent stay,amazing breakfast!"

5
29/05/2016

Brilliant stay for me and my wife for a weekend,great location,only 10mins to the town centre.excellent staff,especially in the restaurant,very attentive!buffet breakfast was out of this world,brilliant cooked and cold selections!room was very clean and well presented .will definetly come back again!well done!

"Great location for a holiday"

5
29/05/2016

Well located on the East Cliff with good walking on the cliff tops or along the promenades. The hotel offers a comfortable stay in standard double in a newly decorated room. (108) The décor and choice of pictures in the bedroom,lounge and dining area are well chosen and attractive. What really makes this a super place to relax in, is the friendliness of all the staff. They are welcoming and are set on making your stay a good one. The breakfast choice is very good and varied. The evening meals too are great especially the deserts!

"Good 3-star hotel in quiet surroundings, quite close to Bournemouth centre"

3
27/05/2016

The hotel is in a large period house in its own grounds where you can park your car safely. The standard of service was consistently very good, in particular from restaurant staff and housekeeping. Room rate was competitive, and although my room was quite small, it was well decorated and clean. Tea-coffee making in room. Excellent breakfast choice with very attentive staff. My only real criticism was to do with the intrinsic noise of the building itself. Timber floors meant there was a fair degree of creaking like a old ship (!), but also the plumbing joined in for quite long periods. This may have just been restricted to my part of the hotel however. Good free wi-fi, lots of public space, nice grounds to take a drink.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear George R, thank you for posting your review of The Royale and I am pleased you enjoyed your stay with us. Your comments regarding the staff and service are really appreciated and I hope you will visit Bournemouth and stay with us again sometime in the future Patricia Green

"A relaxing stay"

5
26/05/2016

Receptionist, Carla, was extremely helpful in upgrading us to an executive room which was worth £25 extra to sit in the sun on the balcony for a rest from walking. Lovely location. All staff were very nice and had an enjoyable evening meal in restaurant.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear WFamily, Thank you for taking the time to post a review and I am pleased you had such a great experience with us at the Royale. Your comments regarding our great staff are very much appreciated and we do hope you will return again Patricia Green

"Very pleasant stay"

4
25/05/2016

Very pleasant stay, good location and easy walk for cliff top/beach and town centre. Staff very helptul and courteous. Family room good size and comfortable bed. Nice Restaurant and Bar Lounge area. Goodchoice of breakfast. Would happily stay again.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear guest, thank you for your lovely review and I hope you do visit us again sometime Patricia Green

"Executive Room"

4
24/05/2016

My children bought us a 2 Day Secret Escape here with DBB and one cream tea included for my 70th birthday, together with a £100 voucher to spend in the spa. The hotel is situated on a nice wide tree-lined road. After reading reviews we upgraded to executive room which was lovely. Large balcony overlooking front gardens, walk -in wardrobe, robes etc. We were delighted, however if you like to sleep with window or balcony door open, the late Sat night shouting/early morning traffic from the road will disturb you. With windows closed it is nice and quiet, although upstairs floorboards are creaky overhead. My husband used the pool but as there were families with a lot of children, he didn't stay long. The staff are the most charming, friendly and polite and an absolute pleasure. The food was superb, good menu, good portions and delicious. All in all We loved our stay. SPA- I had an amazing facial and full body massage which cost me an extra £35 on top of my £100 voucher. However, be warned. If you have a gift voucher you will not get the 20% discount that the hotel advertise. I was told I could only get the discount on the £35 and not the £100. I spent an additional £49 on products on top of the £35 as well. In fairness they did offer me a back massage on our departure day instead after I complained but that wasn't much use as we needed to get on the road home. It's a shame as it spoilt what was otherwise a lovely experience.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Lesley, thank you for taking the time to post a review and I am pleased you enjoyed your stay. Your comments about your amazing spa treatments are really appreciated. With regard to Gift Vouchers that have been purchased previously to use in the Hotels at a later date, we are unable to offer refunds. This is quite normal procedure with any Gift Vouchers bought in Stores or other Hotels. However, the 20% resident discount does apply to all Oceana Hotel guests paying for treatments on the day, it is a really great offer. I hope that we will have the pleasure of a return visit some time in the future

"A Lovely Hotel in a Great Location"

5
23/05/2016

We stayed there recently for a few days, the hotel was very nice and in a good location to get around Bournemouth. The staff there were very helpful, polite and friendly. We had a lovely meal in the Aqua Brasserie on the first night we were there, the food was really nice with a good choice on the menu. Breakfast was buffet style so you could help yourself to as much as you wanted, again lots to choose from. We would definitely stay there again and would recommend it to other people.

Pat G, Group Operations manager at BEST WESTERN Hotel Royale, responded to this review
Dear Shelley, thank you for your fantastic 5 star review, I am pleased you had such a good experience with us at The Royale and thank you for the intent to recommend us to others. We hope we will have the pleasure of a return visit in the future, Patricia Green

"not as good as it used to be"

4
23/05/2016

we stayed twice at this hotel in2015 and we were highly delighted . this time we felt that anumber of things were not as good, the menu in the dining room lacked a number of the favourites of last year. the bar prices seemed to be much higher and w hilst the staff were as helpful as before we felt the hotel had lost alittle of its sparkle.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Peter, thank you for you review and your comments are noted, without feedback we cannot improve. We did make some changes to the menu recently as the previous menu had not changed for years and this was much commented on by regular guests. We always try to give guests what they want. I am sorry if you missed some of your preferred dishes. I appreciate your comments regarding our great team at The Royale and I hope you will return sometime in the future.

"A Gem of a Hotel"

5
22/05/2016

Had a 4 night stay in this lovely hotel. Within easy reach of the beach and town. This has to be one of the best hotels I have stayed in for a long long time. Our rooms without exception were lovely - exceptionally clean and comfortable. Every staff member we came across were polite, friendly and cheerful. Nothing was too much trouble. I don't think I have ever met a team of hotel staff who clearly enjoy their work and build up such a good rapport with their customers. The breakfast was varied and tasty and dinners were delicious. Not cheap, but good for the price. The Sweet and Sour Pork was wonderful...so good that I had it on the first and last night. I have nothing negative to say. Anything I needed was provided with a smile, including extra tea bags!!!

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Lorraine, thank you for your wonderful 5 star review, your comments are really appreciated. I am delighted we exceeded all your expectations and we hope you will visit us again Patricia Green

"Good hotel about 1 kilometre from centre"

4
19/05/2016

Good experience of a nice hotel. I booked 2 executive double rooms (101 & 104) and one room was clearly much nicer than the other. One had the advertised extra seating (a sofa plus an armchair) but the second room was not quite so well furnished and probably not worth the extra money as it only had one additional armchair. However breakfast was excellent and the pool was lovely and warm for a swim. We paid £2 parking for 24 hours which given I had booked executive rooms also seems a little cheeky. Overall a good experience and friendly staff.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Steve, thank you for reviewing the Royale. I am pleased you enjoyed most aspects of your stay and had a great experience. if you do return, please speak directly with us and we will ensure that both rooms are to your liking. We hope to have the pleasure of a return visit to our Hotel, Patricia Green

"Good location for a good price"

4
18/05/2016

The hotel is in walking distance from the beach and city center. There is ample parking space for a small fee (5 pounds). Reception is friendly and helpful. The building is a bit old but the rooms are OK. Some noise, some squeaking. Wifi works well. Downstairs is a nice and quiet lounge/bar. The breakfast is very good, but I could do without the too loud music to further wake me up or entertain me, both unnecessary.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Dick, thank you for you review and I am pleased that you enjoyed your stay with us. The car parking charge is only £2 per night and considerably less than many other hotels in the area. We hope you we will have the pleasure of a return visit, Patricia Green

"A Very Pleasant Surprise for the Price Paid"

4
18/05/2016

We have just returned from the Royale Hotel after having spent two nights there booked at a very good price through Secret Escapes. The hotel is a good 3 star hotel with large bedrooms and large bright public rooms. The restaurant was excellent on the first night but adequate on the second night. All members of staff were very friendly and very helpful. Would definitely book again at the right price

Pat G, Group Operations manager at BEST WESTERN Hotel Royale, responded to this review
Dear Lotus, thank you for reviewing our Hotel. I am really pleased you enjoyed your stay and we would love to welcome you back sometime. we do have some really good deals throughout the year. Keep an eye on our website for some fantastic offers! Patricia Green

"Helpful and Obliging Staff. Excellent Restaurant, Tiny Lift"

4
18/05/2016

Stayed here as part of a Secret Escapes special deal. The hotel is located on the East Cliff side of Bournemouth one road back from the cliff road so you do not have a sea view. The hotel was comfortable, well located being a 5 minute walk to the beach and 10 minutes to the main square where the gardens and buses are located. The staff were very friendly and obliging. The double room was clean and comfortable and the bathroom had been recently refurbished. The restaurant was excellent. Much better an we had expected. As part of the deal breakfast and dinner were included in the price. Breakfast was the normal buffet with everything you could ask for. Dinner included a wide choice of dishes which were well presented and included some interesting flavours. The only down side was the tiredness of the furnishings in the lounge and bar area and the ridiculously small lift which only held two people

"Comfortable hotel"

4
17/05/2016

Late booking for a last minute gig opportunity. Arrived late (about 11.00 p.m.) but had phoned ahead and hotel staff very helpful and pointed us in the direction of local restaurants still open. Nice "superior" Twin room overlooking front of hotel, bends very comfortable. Hadn't booked breakfast but took up hotel "add-on" offer at reduced price and had good selection of breakfast buffet plus eggs/sausages cooked to order. Weren't really here long enough to use he facilities, but would visit this hotel again. About a 10-15 minute walk to seafront, and 5 minutes from shops and restaurants.

"Comfortable and quiet choice for stop-off"

4
16/05/2016

I needed to stop-off whilst travelling and the Best Western Hotel Royale (on the East side of town) turned out to be a good choice. I'll let others form an opinion on Bournemouth, suffice to say that the location of this hotel was excellent, nestled in a quiet tree-lined street, away from a lot of the B&B's, restaurants and bars further west. For whatever reason, the area does attract a lot of stags, but the hotel only allows golf parties i was told. Parking was plentiful (there is a minimal fee which i was happy to pay for as there is a barrier system providing added security) and there is a pleasant garden with seating at the front of the property, nice in the sunshine. My room was basic as you would expect, but it was clean with a flat-screen and free wi-fi. The bar area was quite pleasant although the drinks prices were in line with what you'd pay in West London. I had a club sandwich from the bar and i have to say it was very good indeed. There was a good choice for breakfast with cereals, fruits, cheeses & ham, toast, juices and the usual cooked fare too. If you need to stay in Bournemouth and are looking for good value, this is definitely worth considering.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Gavin, thank you for posting your review. I am delighted that you found the hotel to be great value and you enjoyed our food and service. Thank you for recommending us Patricia Green

"Lovely staff in a perfect location"

5
15/05/2016

The staff we met during our 2 night stay made our time memorable and valuable. I can not fault anything from check in to check out. We were looked after from start to finish, we had a lovely twin room, with everything we needed and a delightful full English breakfast. We will definitely be back.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Clair, thank you for your lovely 5 star review and your comments are very much appreciated. I am delighted that all your expectations were met and we look forward to welcoming you back in the future, Patricia Green

"Comfortable, cosy hotel"

5
14/05/2016

Hotel in a nice quiet location but within walkiing distance to beach, centre, shopping, with comfortable and clean rooms. We booked one night offer with cream tea and an evening meal. Everything was as promised and offered to us without prompting. Hotel has also parking which is free! Staff in a restaurant was very nice, polite and happy. Lovely to talk to them. Obviously Best Western must be a good employer. I left my telephone charger in a room and it was prompty posted to me. We enjoyed our stay and will come back again.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Magdalena, thank you for taking the time to write such a lovely 5 star review. Your comments are really appreciated and I am pleased all our staff, food and services exceed your expectations. We hope that you will return some time in the future Patricia Green

"Great hotel to stay in Bournmouth"

4
10/05/2016

With have been coming to this hotel for an organised function for several years now and have always been very pleased. This year however, we felt that the organisation and service were even better than in previous years. The staff was generally very attentive, although it was a bit disappointing at the bar at busy times due partly to lack of staff in this area. We also found the bar prices much higher this year.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Terry thank you for your posting your review. I am delighted that you found the organisation this year to be better than ever. Your feedback regarding bar service is noted and will be addressed. We sincerely hope that we will have the pleasure of welcoming your group again in the future Patricia Green

"welcome was the best ever"

5
10/05/2016

The room was clean and to a high standard the staff were friendly an helpful the welcome letter was a great help with time and reminders for the guests. the menu has improved from last year and every evening the food was great

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear aarnold, Thank you for posting such a lovely 5 star review, your comments are really appreciated. I am pleased you noticed our new menu. We have had consistently great feedback regarding the high standard of our food and I hope that you will return some time in the future and enjoy our services and food once more Patricia Green

"Superb Beds in Bournemouth."

4
09/05/2016

Possibly the most comfortable bed we have slept in at a Hotel. Room spotlessly clean and in good order. Bathroom a bit cramped, but did the job well enough. My wife enjoyed the food, but I had an issue with my chosen dish at dinner.

Pat G, Group Operations Director at BEST WESTERN Hotel Royale, responded to this review
Dear Michael, thank you for your lovely review and I am so pleased that you found your bed so comfortable. I have noted your comments regarding your choice at Dinner and I trust that everything was resolved quickly for you as per our standard here at Hotel Royale Patricia Green

"Staying at BestWestern Hotel Royale"

5
09/05/2016

Can't fault this hotel. Greeted so warm and friendly on arrival, lovely relaxed bar and lounge area and restaurant perfect. Room was so fresh and clean. Never found such a warm and friendly 'nothing is too much trouble' hotel. I telephoned in advance to enquirer about car parking and their telephone manner was perfect too and they were so helpful. A perfect stay and one I would recommend.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Kate, thank you so much for your 5 star review and I am delighted that you found all our staff so friendly and helpful. We do always try to go "the extra mile" to ensure our guests have the best experience possible and I am pleased that your stay was perfect. Thank you for recommending us, Patricia Green

"Great place for over night stay."

4
07/05/2016

Stayed here over night before an interview next day. The hotel was showing its age in certain places with a bit of wall paper pealing in the room and a crack in the toilet but what do you expect from an old building. The staff were extremely helpful and welcoming although the price of food was a bit steep in the restaurant. Didn't get the chance to try the pool but would gladly stay here again when next in Bournemouth.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear MR2Mk1, thank you for taking the time to post a review of our hotel, your feedback is appreciated. I am pleased that the Royale would be your Hotel of choice next time you visit Bournemouth Patricia Green

"A short but most enjoyable stay"

4
05/05/2016

This hotel is situated very near to the main seafront and about a fifteen minute walk to the gardens and the town centre. There is ample parking at a very reasonable daily rate, wi-fi is free but better in some areas than others. It is worth upgrading from a standard room to a superior or above which will give you more space in the room itself, more drawer and storage space if you are planning a longer stay. We did not use the pool but it is a good size and well kept. Without doubt the strengths of this hotel are the staff and the very good standard of food. All staff we encountered were very, very pleasant and helpful. We have often stayed in places where staff are surly but it was a pleasure to chat with them all. Nothing was too much trouble and they are to be commended with regard to customer satisfaction. The obvious level of training and expectations set by the manager are very apparent. I would recommend this hotel highly and look forward to returning at some point in the future.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Chris, thank you for your great comments about our great team here at Royale They are very hardworking and are always prepared to go the extra mile to ensure our guests have the best experience possible. Our team of chefs are also excellent and we pride ourselves on our very high standard of food. Thank you for your intent to recommend and we hope you will visit again soon Patricia Green

"Hotel Royale"

5
05/05/2016

Very good stay, nice helpful staff minor problems resolved straight away. Single room booked which was small but clean. Food very good breakfast/Bar meal. Easy walk to the cliffs. Next time hope to use the pool /gym as well!

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Elizabeth, thank you for your excellent 5 star review, your lovely comments are appreciated and we hope you will return and enjoy our hotel once again Patricia Green

"Still The Best"

5
05/05/2016

This hotel never ceases to amaze me, the staff are always friendly the rooms are immaculate breakfast is good and the restaurant for evening meal excellent . I couldn't imagine staying anywhere else in Bournemouth

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Philip thank you for your excellent 5 star review and I am really pleased you rate us as "the best". We are very proud of our Hotel and it is very rewarding to have comments such as yours. We all look forward to welcoming you next time you are in Bournemouth Patricia Green

"Stay at Best Western Hotel Royale"

5
05/05/2016

Just returned from a weekend break at this hotel. I would definitely recommend this hotel. Its in a good location close to the sea and shops. Breakfast was excellent with plenty of choice in a really nice dinning room. The bar/ lounge had very comfortable Sofa's and was very nicely decorated. There was a nice swimming pool too. Our bedroom was very dated and in need of a makeover and the wi-fi did not work in our room at all.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Lana thank you for your excellent 5 star review, your comments are very much appreciated. We have an on going redecoration and improvement programme and if you return some time in the future you will see the results. I am glad you enjoyed our excellent breakfast and thank you for your intention to recommend us Patricia Green

"Good hotel for a nights stay"

3
04/05/2016

We stayed here as a surprise from the mother in law so had no previous knowledge of the hotel. The staff are very friendly and helpful at the hotel. It is very well located only a few minutes walk to the beach which is it's best selling point in my opinion. There is a bar on the ground floor as well as a pool which we didn't visit. The hotel also offers free wifi which had a strong connection in the room. The room we stayed in was on the third floor it was a decent size but I did have a few gripes. For starters you can't change the temperature in the room and because only one window opens, which was in the bathroom, the room was very cold when we got there with poor ventilation so it smelt like the previous occupiers cologne. In addition to that the walls are paper thin which cannot be helped now but something that people should be weary about. Unfortunately for us we were next to a very loud drunk couple who I had to ask to be quiet at 5am. They had also left their room key which is an actual key as opposed to a swipe card in their door which is pretty dangerous. I informed them of this and they came and got it out but who knows what that kind of forgetfulness it could lead to so it would be good and safer if they key was a swipe key instead. We had breakfast the next morning which had a good range of hot and cold foods so I definitely recommend getting your breakfast fix. However my mother in law informed me that on tripadvisor it does say free breakfast however we had to pay £11 each for ours which I wasn't pleased about to honest. It's a short walk to a whole range of restaurants it really is a great location and value for money wise it's a good bet.

"Good Bank Holiday weekend"

4
03/05/2016

We have stayed at a number of hotels over the years as part of a Rambling weekend, and it was probably the best so far. Service could not be faulted, and compared to other Best Westerns it certainly lived up to its name. Nearly all the restaurant staff were from outside of the UK, and without exception they served us well with friendly dispositions and a willing nature. Hotel Duty Manager made us welcome personally and this was a nice introduction and the whole of meal time was well planned and efficient. They were all a credit to the establishment. Food was mostly good but only average at other times. Plenty of choice and variation on the evening meals but I question a roast meat without roast potatoes. Nah! Some veg was overcooked and seemingly prepared some time before serving - and we were there as the doors opened - but generally everything was at least hot as well as tasty. All the meat I had was very tender too. I always judge breakfast by the state of the fried eggs. Nearly always congealed and half cold. Not here though and the choice was immense. My only complaint was on the first day, despite being on the menu, there was no grapefruit segments and why not use fresh ones? Room was clean and comfortable, as were the public areas. Little things here to complain about, but these were minor and easily got round. There was no TV guide in the room despite the hotel information book saying there was, and whilst internet Wi-Fi was excellent in the room, it did not reach the large lounge by the bar. Convenient to station, town centre, beaches, and bars/restaurants whether driving, using public transport or walking. Didn't use pool or leisure facilities but no Sky Sports might put some people off. Would I go again and/or recommend? Yes to both! As part of a large party and the only couple driving ourselves there as against using the Group coach., we were not charged for parking. However, looking at the web site I thought there was a charge for a covered area but not for outside but would object to having to pay and there was a sign saying there would be one.!

"a good well run hotel"

4
03/05/2016

The staff at this hotel from cleaner to manager are first class the food was excellent i booked a standard room yes a bit dated but should have upgraded my fault thank you all for a good couple of days stay with you pat molloy

"Fantastic hotel, excellent staff and service, food was also great"

5
02/05/2016

I booked this hotel for 52 Ramblers for our annual walking week end, I could not fault this hotel, the staff are so attentive, nothing was too much trouble, they went out of there way to make our stay superb, even providing ice for one of our walkers with a swollen foot, and the offer of a different choice of food for our coach driver who didn't like the choices on the menu. Would recommend this hotel.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Christina, Thank you for your wonderful 5 star review and excellent feedback. It was a pleasure looking after your group and I am really pleased that you all had such a great time. Thank you for the recommendation and we hope we will see you again sometime Patricia Green

"Amazing staff"

4
01/05/2016

Me and my wife stayed over the weekend, taking in a concert and enjoying beautiful Bournemouth. We were very pleased with the hotel. The rooms were quite small, however the bed was one of the most comfortable I've slept on in a long time, I'd love to know the mattress maker so I can buy one myself. I'd also like to call out the staff as everyone had a smile on their face and were extremely friendly, all giving a nice hello and making us feel very welcome. Best Western hotels never fail to disappoint. Great location, great staff, lovely food and comfortable sleep. What more can you ask for?

"Good hotel for Bournemouth town & seafront"

5
01/05/2016

Love this hotel, great position to walk to shops, bars & beach. Rooms are clean & have comfortable beds. Staff are brilliant & make every effort to ensure you enjoy your stay. Good selection for breakfast.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Ed, thank you for your great 5 star review. We are all pleased you enjoyed the Hotel so much and hope e will see you again some time Patricia Green

"Good stay, shame about the weather!"

4
29/04/2016

We visited over Easter Weekend. The hotel is in an excellent location, and has all the facilities you expect. The bed was really comfy, we had an executive room. My only gripe would be that, due to the hotel being old, you can hear everything in the rooms above and next door. Breakfast was good, we just arrived during a busy time so things were missing.

Pat G, Group Operations Director at BEST WESTERN Hotel Royale, responded to this review
Dear Steph, thank you for your overall great review and your comments are all noted and will be addressed. I am pleased you enjoyed our great location and all the facilities we have on offer at The Royale. We hope to welcome you back sometime I the future, Patricia Green

"Good quality hotel for business stay"

4
27/04/2016

I regularly travel to Bournemouth for work and if your business is in the East of the town this is one of a few hotels in the area worth staying at. Rooms have always been clean, even if the decor is a little dated. Staff always come across as friendly and glad to help. Has a small indoor pool if you want to do a few laps as well. Breakfast buffet is usually well stocked with the usual cooked and uncooked items and there's always staff on hand. Just be aware that there's usually a coach party of the more time experienced guests and the heating is set accordingly. Fortunately, most rooms have windows that open.

Pat G, Group Operations Director at BEST WESTERN Hotel Royale, responded to this review
Dear Chris, thank you for your great review and I am pleased that you found our staff friendly and helpful. I hope that we will have the pleasure of a return visit next time you are on business in Bournemouth. Patricia Green

"Hotel cancelled our booking after threatening us we had to pay £185 more to stay"

1
27/04/2016

I never actually got to stay at the hotel. After booking online and the money going out of my account the hotel chain Best Western called to say we couldn't have the room because the system had charged the wrong price and if we wanted to stay I would have to pay another £185. I explained our family holiday would be completely ruined and he said he would give us a free meal worth £60 if we paid ANOTHER £185??!! I asked to speak to his manager (the operations manager) and he refused and said the issue would be passed to him anyway and that was the end of the conversation. He also told me he would get any reviews I wrote deleted from Trip Advisor. I've never been so threatened on a phone call before!! I now have to explain to my 8 year old little boy that there will be no holiday this year. I simply can't afford to cough up more money because the hotel / Expedia made a mistake. Also I spent a whole week thinking everything was OK as no one contacted me! Still no money back either.... So book at your own peril!!!

Pat G, Group Operations Director at BEST WESTERN Hotel Royale, responded to this review
Dear bentlkej, it is so disappointing that you have chosen to publish a "review" that is neither accurate nor true and a lot of your comments are totally unfounded. I am sure the travelling public will see that your unpleasant comments do not match in any way the other excellent reviews that we have on our page. You even state that the mistake was made by an online travel agent so these unpleasant comments about our property are grossly unfair and unjustified Patricia Green

"Ffriendly staff and stylish decor in hotell but dreadful nights sleep"

3
26/04/2016

Amazingly friendly staff and stylish decor in hotel, hotel let down by dreadful bed, was really uncomfortable. It seemed to sag and I had to use my legs to stay in place, so couldn't sleep as unable to relax, also trying to do this was very painful as my legs are disabled (not gonna go into details here). The lack of fresh air or air con in the room meant I couldn't sleep, it was too stuffy and hot. Only window I could open was in bathroom, too far away to be of any effect. I stayed here over 8 years ago with work for Christmas do, the décor was the same, even the pictures and vases the same. but the room I had then I remember had been amazing, must have been executive, or maybe the beds were new then, are old now. anyway, don't think I want to stay here again. I need to be able to breathe, not nice, scary finding it hard to breathe. Was in Bournemouth for "sad event" so wasn't going to bother with telling lady at desk the above, too much on my mind, but I did mention I couldn't sleep. anyway the service and staff were wonderful. Parking available for a couple of pound I think, far cheaper than other hotels, except il try to find somewhere with fresh air and a good bed next time, as I have friends in Bournemouth I will be visiting regularly and need to know I can relax and enjoy the visit. What made it worse was psychologically painful as well as physical: imagine, a lovely sea front fresh air filled walk, then am stuck in a stuffy hot room knowing it is fresh and cool outside. for the room and bed 1 star because the staff were so good I've given this 3 stars

Pat G, Group Operations Director at BEST WESTERN Hotel Royale, responded to this review
Dear Gracee, thank you for your feedback, all your points are noted and will be addressed. We would love to welcome you back to the Royale at some point and if you were to contact us in advance, we would be very happy to allocate you a more suitable room. Patricia Green

"Nice hotel"

4
25/04/2016

One night stay, just for a short, cheapish break. It fit the bill perfectly room was basic but nicely made up, hotel had a nice feeling about it. Plenty of parking available. Decent Wi-Fi strength. Basically what you expect from a BEST WESTERN

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Ralphi, thank you for taking the time to write your lovely positive review. The Royale does have a lovely feel to it and I am pleased you enjoyed your stay so much. We hope we will see you again in the future Patricia Green

"Great value for money, close to town centre"

4
21/04/2016

Stayed here, in a family room ( double and bunk beds). The location was a 10 minute walk to Bournemouth town centre, and a few minutes to the beach, although you have to either take the cliff tram or walk down a lot of steps. The hotel breakfast was great ( hot and cold buffet style), added bonus of swimming pool, and hotel staff were friendly and helpful. Car parking was easy and secure at the Hotel. This was ideally suited to us, to discover surrounding area: Can recommend taking chain ferry to Studland area from Bournemouth, and going to Knoll beach, Swanage, Corfe Castle & Tyneham ( deserted 1940's village).

"romantic weekend"

4
18/04/2016

Little get away for me and the missus, hotel was lovely and we stayed in one of the chalet rooms which was very tidy and roomy. location was perfect with a 10 minute walk to the sea front. The hotel staff were very friendly and helpful, breakfast was great and set us up for the day. Would recommend the hotel and location

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Richard, thank you so much for your lovely review, I am very pleased to read that you will recommend our hotel and that you enjoyed our food and service. We hope to see you again sometime, Patricia Green

"Long Easter Weekend"

5
15/04/2016

We use Best Western Hotels Home and abroad and this hotel did not disappoint. The breakfast buffet was excellent with plenty of choice. We also tried the restaurant in the evening during our stay and whilst not cheap the food was excellent. All the staff during our stay were efficient and friendly and the chambermaid "Basia" who serviced our room always had a friendly hello in the mornings. We would not hesitate to stay here again especially with the property only 10 mins walk to town.

"Short Break"

5
13/04/2016

Just returned home after a short break (5 nights) with my husband and 4 year old granddaughter. We stayed in one of the chalets (123) at the back of the hotel and found it very comfortable and spacious. The room had a double bed and 2 singles, a dressing room with desk and chair and wardrobe leading into a large bathroom with bath and shower. Yes the hotel is perhaps in need of a facelift but everything was spotlessly clean. The staff were all very friendly and eager to help. Food was good and breakfast had plenty of choices. My granddaughter made good use of the swimming pool and although quite small was never busy when we were there. All in all a very pleasant break and would stay there again.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Abbiesgran, Thank you for your lovely 5 star review and I am so pleased you and your granddaughter enjoyed you stay. The pool is a great venue for children and is always enjoyed by families. We hope to see you and your family again in the future, Patricia Green

"Great Hotel"

5
12/04/2016

Spent 2 nights to celebrate my 50th birthday, had a great time, hotel very clean, good food and very helpful & friendly staff. Also very easy access for the beach, approx 15 minute walk. Highly recommend. Didn't use the pool facilities but also looked very clean and well maintained

Pat G, Group Operations Director at BEST WESTERN Hotel Royale, responded to this review
Dear Russell, thank you for your very positive 5 star review. I am pleased to read that you highly recommend our Hotel and sincerely hope that you will return some time Patricia Green

"Good value and nice pool."

4
11/04/2016

Hotel Royale is in excellent position in Bournemouth. The staff are generally very helpful. Well organised and clean hotel. Bed and plumbing need update. Lovely swimming pool and good value for money. Excellent food.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Susan, thank you for your review and I am pleased that overall you enjoyed your stay. We are currently in the process of replacing our bed stock so next time you visit I am sure you will be delighted with the bed. I am glad you felt the stay was great value for money and we really hope to see you again in the future Patricia Green

"Enjoyable stay"

5
11/04/2016

Great value hotel for families. Very nice indoor swimming pool and breakfast was great, This is very good value for a family. It I s10-15 minutes walking distance from the beach. Very helpful staff and very clean.

Pat G, Group Operations manager at BEST WESTERN Hotel Royale, responded to this review
Dear Fussy Surrey, thank you for taking the time to write such a lovely 5 star review. Your comments are very much appreciated and all the staff will be pleased to see your review. Many thanks and I hope that we will see you again in the future Patricia Green

"Last Minute Short Break"

5
06/04/2016

Booked over the Internet but had a few problems with the booking. Kay? on the reception/ booking team couldn't have been more helpful. Great price for a two night DBB stay. Room was a good size and perfectly adequate for the price. Swimming pool lovely and warm. Breakfast good. Evening meals good. Staff all brilliant, a very friendly and helpful team. Position great. A much needed break and would stay again if on a similar offer.

Pat G, group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Pol572016, thank you for your fantastic 5 star review. I am so pleased that Kay helped to sort your booking issues with her usual efficiency and helpfulness. We do have some really good offers available at the Royale and we sincerely hope you do return for another break in the future Patricia Green

"Easter stay"

5
06/04/2016

Stayed as a family of four for 2 nights. Only wished we had booked for longer. Good location (pleasant 10 minute walk down to beach). Good quality hotel and great value for money. Swimming pool was very good and was exactly like the website's photographs (which isn't always the case!). Staff very friendly and helpful. Will definitely book this hotel again next time I stay in Bournemouth.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Michelle, thank you for taking the time to write such a lovely 5 star review, We are all delighted that you had such a great time here at Hotel Royale and look forward to a return family visit Patricia Green

"Bournemouth"

5
05/04/2016

The Hotel Royale is a very comfortable hotel, I always use Best Western Hotels, for business and pleasure. The hotel has a great pool area for relaxing after a busy day. The resturant has a large varied menu for all tastes, the food is well presented and of a very high standard.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Pete, thank you for posting your very positive review of Hotel Royale and we hope to see you again soon Patricia Green

"Perfect anniversary weekend"

5
04/04/2016

My wife and I booked a two night stay to celebrate our anniversary. We're glad we chose the BW Royale. We booked by internet and the deal was 2 x DBB and a very scrummy complimentary cream tea each. The hotel itself has been fully refurbished in a cosy contemporary style. Our standard room was perfectly fine: clean, comfortable and with the niceties such as plentiful tea/coffee tray, hairdrier, flat-screen tv, additional pillows, etc. I did note there was no in-room safe (something BW may consider) although valuables may be deposited at reception. The bed was comfortable and outside noise was minimal as the road is not busy. The breakfast choice was extensive and buffet-style. It was of high quality and continually replenished. Tea or fresh coffee was served at table. Choices ranged from fresh fruits and continental meats selection, to freshly baked croissants, pain au chocolat or toast, plus the standard 'full-english' all very tasty. Dinner was relaxed and very pleasant: The dinner of the DBB gave free choice to the menu, although some premium items (8oz sirloin for example) carried a small surcharge.The meals we had on both evening were very good indeed (I recommend the fish and chips!). The cuisine is varied but with additional signature oriental choices (beware the chilli if you like your food mild - it was fine for us). Vegetarian choice seemed limited but the hotel caters for specific requirement wherever possible. The bar and lounge areas are comfortable and relaxing. We found drink prices not too different from a premium bar. Parking was plentiful although it probably gets a little tight in peak season. There is a £2 charge to park overnight which seems pointless and should be removed. The free indoor pool is large and pleasantly warm. Free towels are available at reception. There is also a small adjoining garden which I'm sure would be well used on hot days. But the real cherry on the cake is the staff: the manager, the assistant manager, the bar staff and receptionists, everyone you meet is polite and friendly. Nothing is too much trouble and always met with a smile. The management should be very proud of the team here. This may be a 3 star hotel but it doesn't know it - it punches well above it's weight. Thank you for a lovely stay.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Gary C, thank you for your wonderful 5 star review and kind comments. You are right, we are very proud of our very hardworking, excellent team at Hotel Royale. I am very pleased you had such a great experience with us and I hope we will be able to welcome you again in the future Patricia Green

"Wonderful staff"

4
03/04/2016

Booked this hotel not realising it was 3 star. When we arrived we were greeted by very friendly staff. The bar and lobby was smart, our room was a little tired, but very clean. We had dinner bed and breakfast which was very good. The staff were all very kind and seemed happy in their work. There were a couple of minor matters that we needed to speak to the duty manager about, but he was quick and efficient in helping. Would happily visit again.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Duster!, thank you for your review and I am pleased that you felt the staff looked after you well and that my Duty Manager handled your queries quickly and efficiently. we hope that we will have the pleasure of a return visit sometime in the future Patricia Green

"Consistently Good"

5
01/04/2016

I stay here a couple of times per month (my office is nearby). The hotel is very well located, always immaculately clean, and superb value (particularly out of season when it is almost ridiculously well-priced). Restaurant is decent, breakfast is generally included at a very good price and is excellent. Friendly, very attentive staff. Overall very highly recommended.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Glen Johnson, thank you for your wonderful 5 star review. We do try very hard to make sure our guests have the best experience possible at Hotel Royale and I am pleased that you find the hotel consistently good. Thank you for recommending us and we all look forward to your next visit Patricia Green

"A very friendly hotel with excellent service"

4
30/03/2016

My wife and I visited the hotel on a two night Travelzoo offer which proved to be excellent value. Our room was on the small side (with the price we were paying, you can't expect a suite!), but clean and adequate, as was the bathroom. The restaurant looked very nice with plenty of room around the tables, and the food and service were excellent. The staff were all very smart and couldn't do enough for us. The offer included dinner on the first night and we could choose from most of the items for three courses on the menu. Breakfast was even better and the hot buffet the best we have had, with all the choices tasting freshly cooked and delicious. Any item running low was immediately replaced - no waiting around for eggs to be cooked for example, as we have experienced elsewhere. The bar lounge is equally spacious and comfortable, and, although there was occasionally a wait to be served, Reception would send someone round immediately if requested. We would definitely go back, if Travelzoo can come up with the goods!

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Geoffrey, thank you for your lovely review and I am pleased that you found our Hotel to be great value. We do have excellent food at Hotel Royale and I am pleased that you enjoyed it so much. We look forward to your return Patricia Green

"Nice, but not perfect"

3
29/03/2016

This is not a negative review. This hotel is perfectly fine. Rather than reiterate what is mentioned in other reviews I would like to highlight a few of the less obvious points. 1. This is quite an old hotel that has had a good facelift. The pictures of the rooms flatter them a little with wide angle lenses. I was in a family room and it was very small for 4. Perfectly fine, just small. 2. Our room was cold. The heating was on full but only came on in the evening and morning. The radiator only got warm and not hot, and so had no chance of warming the room. I mentioned this to reception and the excellent staff were very helpful and had an electric powered oil radiator up to my room in 15 minutes. The speed and availability of this leads me to think that mine was not an unusual comment. 3. The lift is small and old - 2 people max. You are not going anywhere in a hurry. 4. The parking at the hotel has bays that are about 50% too small. You simply cannot use all of the bays and stay within the lines. A small point, but when there is nowhere to park because spaces have been missed as they are too small, but there is actually space if guests had just parked using there own intuition and parked close to each other it is a little frustrating. 5. Foyer and bar area is lovely. 6. Breakfast was good with plenty of choice. 7. 5 minute walk to seafront, and 15 minute walk to the pier.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Javahouse, thank you for your review and all your points are noted. We do have some very large family rooms at Hotel Royale and if you do decide to return in the future please ask us to allocate one of our larger rooms. Over the Easter holidays our family rooms are in very high demand and the larger rooms are often requested and sell out very quickly. I am pleased that you enjoyed our great breakfast and our excellent location. Patricia Green

""Standard Double Room""

4
29/03/2016

The Hotel location is perfect. Only 5 min walk to main shops and the beach. The reception staff were friendly however when I called down to reception to book a taxi I gave the man on reception the collection time and that was that. The reception did not call up to us to let us know when our taxi had arrived. Luckily we came down to find our taxi waiting and the driver was given the wrong collection time. Also we were asked if we would like to use the hotel pool but when we went to use it we had to walk back to reception in the rain to get the code and towels which we were not informed of this on arrival when we were asked if we would like to use the pool. Perhaps a bit of customer service training would be needed. Otherwise the room was clean and tidy. The pillows were extremely soft and there no others in the room. The shower pressure was awful too. Did not enjoy showering at all. Either the shower head needs cleaning or the pressure need looking at. Otherwise it was a good stay.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Becky, thank you for your feedback and I am sorry that you felt the team could have improved their service. We will use your comments for further training. I am pleased that overall you enjoyed your stay and I hope that we will have the pleasure of a return visit in the future, Patricia Green

"Very nice long weekend.."

5
28/03/2016

My girlfriend and I decided to come to bournemouth for a long weekend. This was a spare of the moment thing and we were very glad of our choice. Just a short walk away from the beach (beautiful beach although quite busy), this hotel has lovely grounds and is situated on a very quiet, picturesque road. The shops aren't too far, within walking distance easily although some parts can be quite steep so many a drive down would be easier. The food as the restaurant I was not expecting. The presentation was fantastic, and the waiter was very friendly and nothing was too much hassle. As we stayed about a year ago I can't remember the exact prices but I know it was worth it. The pool was very nice. i recommend late evening/ dinner time, as this is when we went down there and we had the whole place to ourselves. Was very nice. Only cons to it I suppose was that there was no fridge in the room, and the rooms could be a little more soundproofed. Only minor things though.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Oli, thank you taking the time to write such a lovely review. The team at Royale really appreciate such great feedback. I am really pleased our food and service exceeded your expectations and I hope you will return again in the future Patricia Green

"Twin room"

4
27/03/2016

Clean tidy and very good, food was perfect, we stayed using a deal for only one night, but we immediately booked for dinner the 2nd night. highly recommended. Very central to all facilities, public transport in the area very good.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Maurice, thank you for your great recommendation of our Hotel Royale. I am really pleased you enjoyed your stay and that our food exceeded your expectations. We sincerely hope that you will return in the future, Patricia Green

"Excellent service at a reasonable price"

4
23/03/2016

Very pleasant and efficient staff. Our room was 'nofrills' clean and tidy-the central heating radiator was supplemented by a free standing electric heater which was needed in March. Tea and coffee were provided in the room with more available on request. Breakfast had a good range of choice and the three course dinner was excellent. Free wifi was reliable and fast enough in room 300. The shower was hot even in the rush hours. The hotel is located a few minutes from the east cliff and 10 minutes from the town centre. Parking was adequate in March at £2 a day. We booked this using a voucher and it proved excellent value even out of the main season.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Rod, Thank you for your review and I am pleased you found the Hotel Royale to be excellent value for money. We try very hard to make sure all our guests have the best experience possible and I am pleased that you enjoyed your stay and have written such positive comments. We hope to see you again in the future, Patricia Green

"Nice hotel...some bits perfect, others bits not quite!"

4
23/03/2016

On arrival they did not have out booking...not a great start. The lady on reception could not have been nicer or more helpful. "Take a seat for five minutes and I will sort it out", and she did...good job they were not full!! We had a voucher deal and very good value it was. I rather liked the room, everything you touched in it felt expensive...a sign of decent quality all around I think. Taps in the bathroom, lights in the bedroom, power points with USB sockets. All rather nice and a well decorated room to add the final nice touch. Our room was towards the back of the hotel and nice and quiet, although the road to the front is not that busy. Breakfast was excellent and the evening meal which we had included in the voucher was very good, service in the restaurant was great. (I did find it slightly odd that even though the restaurant was not busy they seated what guests that were there all together in one corner!) So..what is not to like?? Well aside from them missing our booking you need to be aware that this hotel is a fair hike in to town and downhill all the way there and, well obviously up hill all the way back. It IS a fairly level walk to the station. Call it 15 mins to the station and 20 in to town at a gentle amble. The beach is nearer, but when you get to the "beach" you either take the inclined railway down the cliff side or it is a very steep walk down. I rather liked to hotel, bar prices as one might expect but a limited choice, no ales for a start, larger or bust for a beer.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Watfordpip, thank you for taking the time to write a review and I am pleased that my team were able to sort out the reservation issue so professionally and quickly. We are very proud of our Chefs and the excellent food they create and I am glad that you enjoyed the food served in our Restaurant. We hope that you will return sometime in the future Patricia Green

"A comfortable stay"

4
21/03/2016

Check in was quick and pleasant. The lady on reception was very efficient and noticed that I alone was not staying in the main hotel. She offered to move me into the main building' which I accepted. The room was on the 3rd floor and was pleasant. The bathroom was clean. There was plenty of tea/coffee. Didn't use any of the facilities in the hotel so unable to comment. Check out was very efficient. A hour or so after I'd checked out, the hotel called me as I'd left some clothes in the wardrobe. They kindly folded them and left them at reception for me to collect. All in all, a very pleasant stay.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Carole, thank you for your great review and I am pleased that our team looked after you so well. I hope that you will visit us again in the future, Patricia Green

"Excellent value and good location for the Bournemouth International Centre"

5
21/03/2016

The hotel is in Gervis Road and then just a short walk along Meyrick Road to the sea front at East Cliff - lovely for an early morning walk. Stayed Sunday night to attend a concert at the Bournemouth International Centre. West-facing, third floor, single en-suite room was quiet, clean, comfortable and warm. Public areas decorated and furnished in an attractive contemporary style. Plentiful breakfast buffet, cooked food, cereals, pastries and fruit. Staff courteous and helpful. Parking on site at £2 per night. 10-15 minutes easy walk to the BIC and town centre. Excellent value for money and would definitely stay here again. If you wish to go out to dine in the town centre, I can recommend the Cosy Club in Old Christchurch Road. Great food and lovely atmosphere.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear CJoy, thank you for your fantastic 5 star review. I am so pleased that you found our hotel to be such excellent value for money and I sincerely hope that we will have the pleasure of a return visit in the near future Patricia Green

"What more do you want?"

5
21/03/2016

Great hotel in quiet location within easy walk to beach and centre of town. Helpful staff. Good selection at breakfast. Nice lounge with bar. Good size room. Parking not expensive. Highly recommended.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear John, thank you for taking the time to write your lovely 5 star review and I am pleased that you recommend our hotel so highly. We look forward to welcoming you back in the future Patricia Green

"Excellent stat at the Best Western Royale"

5
20/03/2016

I have stayed at the Best Western Royale on two occasions and I find the rooms very clean and comfortable and I like the fact that the receptionists telephones to see if you have settled in nicely. The breakfast is delicious, loads of choice and very comfortable bar area. Will book again. The hotel is in a good location for when I visit family and friends.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Wendy, thank you for such a great 5 star review and I am pleased that you will be visiting again in the future. We have a great team hear and I am pleased that all your expectations were met during your stay Patricia Green

"Mixed, good in parts"

3
20/03/2016

The greatest asset of this hotel is its staff, from the welcome when we arrived until the last staff member we talked with when leaving three days later, all were helpful, friendly and charming The Hotel is an older traditional building, which was fine, having stated the greatest asset, it is only right to record its greatest weakness. The rooms are spread over three floors, which are above the public rooms, these floors are served by ONE lift which holds TWO people max, or the stairs. As can be understood there is a tendency for a queue, even in the winter season and the stairs are well used but not always by choice! The food was okay for breakfast and the one set dinner we enjoyed, the menu for the dinner caused much amusement, describing a fish pie as “day boat catch of the day” served with “artisan bread” i.e. a roll was a little over the top….. However the salmon fishcakes for starters were outstanding The Hotel Royale was not bad but we will go to a better hotel, next time we are in Bournemouth

"Very relaxed stay"

4
18/03/2016

arrived a little early for check in but no problem as room was ready, reception staff friendly and efficient. Our room was on the first floor at the front of hotel and surprisingly had a balcony which you could get onto, room was quite small but very clean bed soft and very bouncy but comfortable so all was well so unpacked. Phone call from reception to check everything was satisfactory, which I thought was a nice touch. Down to the bar for a little drink and a look round, pleasantly surprised of how clean it looked, but in need of some new fittings here and there and some new d/ glazing but still very nice. At about 6:30 I went to reception for a sewing kit, fan and to report out en suite toilet was blocked, receptionist said the manager would bring the fan and check out thr toilet and so I returned sewing kit in hand. Duty manager Gary arrived with fan and checked out the toilet and confirmed my diagnosis and said it will be sorted the next day as soon as we had left the room to go a wandering. My only thought was why had we not been offered another room because it would be some 14 plus hours before we would vacate the room so we would be expected to go down stairs each time we needed the toilet, which we thought was pretty poor, I don't know if the hotel was full that evening but even if it was I believe the hotel should have called a emergency plumber to sort out this issue hitch we did make a point in mentioning to the receptionist in the morning. Apart from that issue an enjoyable stay and would recommend this hotel and would stay again.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Raymond, thank you for taking the time to write a review of Hotel Royale. I am sorry that the repair was not carried out quickly enough for you and as the Hotel was fully booked, we were unable to offer another room. For that I can only apologise. I am really pleased that you enjoyed your stay overall and I hope that we will have the pleasure of a return visit in the future Patricia Green

"Very good service"

3
15/03/2016

This hotel was the base for a weekend away, in proximity of the beach - just round the corner - and local attractions such as the Pier, the Russell Coates Museum and the shopping area. The good weather definitely helped us making the most of this. First of all the quality of the service must be noted. The staff is corteous and unobtrusive; the dining room service is attentive and keen to meet guests' requirements. The dining room, the bar area, the lounge and the facilities are well appointed and clean. The room, though not as stillish as the ground floor, was equally clean and had everything that was needed for a comfortable weekend. However, those with very light sleeping patterns may not like the creaking floors and the occasional plumbing noises. The overall rating in this review reflects this. The food was varied, plentiful and very good. A special mention must go to the mouthwatering desserts and the delicious breakfast (both English and continental are offered). I would consider returning to this hotel for a short break.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Trepesciolini, Thank you for writing a review and I am pleased that overall you enjoyed your stay. We would love you to return and we will make sure that you are allocated a very quiet room to accommodate your light sleeping pattern. Thank you for your comments regarding our excellent food and staff. We do have a great team at Roylae and they are all very passionate about their work and I am pleased that you recognised this Patricia Green

"visit to see my father in law who is ver poorly in the hospital"

5
14/03/2016

I ha ve got to say as a 64 year old ex navy I have stayed in a large amount of hotels round the world so at this hotel pound for pound it was up there with the best. the room was great the price was great but the best was the staff all of them from the reception, cleaners restaurant staff said hello with a smile . all I can is well done

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Neil, thank you for you excellent 5 star review. As a very well travelled man you obviously know your hotel and ii feel privileged that you have rated the Royale so highly, thank you and I hope we will have the pleasure of a return visit Patricia Green

"Wonderful Service, Great Location"

5
14/03/2016

Set just back from the sea front, a 10 minute walk from the Russel-Coates Museum and a 15 minute walk into town, this hotel has a great location. The food is great, the staff can not do enough to help. All round a great hotel for a stay in Bournemouth.

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Gary, thank you for your excellent 5 star review. I am delighted that you enjoyed your time with us at The Royale and I hope you will return in the future Patricia Green

"Good hotel - great food"

5
13/03/2016

We had a group weekend at the Royale and were impressed. It is a good location- 5 mins from the sea front path and 15 mins walk ( max) from the shops. Hotel has nice bar, and good rooms. Value for money was also good but the best bits are the staff and the food! They could not be more helpful and the menu is outstanding! Good base to explore the area

Pat G, Group Operations Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Jon thank you for taking the time to write such a wonderful 5 star review. We are all very pleased you had such a great stay and I hope that we will have the pleasure of welcoming you back soon Patricia Green

"Very nice"

5
12/03/2016

Just had a very nice one night stay. Staff very helpful, lovely three course dinner and good buffet breakfast. Amazing value booked with Travel Zoo. Our room was quite small but adequate. Car park on site and they didn't mind us leaving our car there after we had checked out.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Shirley, thank you for you lovely review of Hotel Royale, I am really pleased you had such a great stay and that you found it to be excellent value for money. I hope you will return in the future, we still have some great deals available Patricia Green

"Ideal for a few nights or more"

4
10/03/2016

This is a nice hotel that is newly renovated. We had a very nice large twin, all brand new, lovely and quiet with all that you could want aside from a mini bar. The pool was a bit rundown but still a nice perk. Hearty breakfast, and a good location for the town, transport connections and the beach and pier.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Leighld thank you for your review of our hotel and I am pleased that you enjoyed your stay with us at the Royale, I hope we will have the pleasure of a return visit in the future Patricia Green

"great location and great staff"

4
10/03/2016

although we have stayed in BW hotels before it was the first time in this hotel. The staff are very pleasant and helpful. The standard of cleanliness is very high and is an example of how a hotel should be presented to guests, The breakfast buffet was tasty and as vegetarians we found sufficient food to eat but a vegan may find it a bit more difficult. However I am sure that the staff would try to help

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Karen, thank you for your great review and you are right, we will always be very happy to offer assistance to Vegans or any other guests that have dietary preferences. I am pleased that you enjoyed your stay with us and we hope that we will have the pleasure of a return visit Patricia Green

"Only hotel i will use in Bournemouth"

5
10/03/2016

Nothing is too much trouble and an excellent service from start to finish The new food menu offers a excellent choice staff very friendly from the cleaner right through to the manager,Rooms very clean quiet and tidy

Pat G, Manager at BEST WESTERN Hotel Royale, responded to this review
Dear dandare, I am delighted that we are your hotel of choice when you visit Bournemouth and I am really pleased that you enjoyed our food and services so much. We look forward to your return Patricia Green

"Good value. "

5
08/03/2016

Stayed here for a couple of nights. Was really good value for a cheap hotel. Room was clean spacious and comfortable. Would have happily paid more for my room. Breakfast had a wide choice of both hot and cold food and was well organised. Would recommend this hotel and will stay here again.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Phil, thank you for a great review and I am pleased that you will be recommending the Royale to others. We hope to see you soon Patricia Green

"Brilliant Staff"

4
08/03/2016

Me my partner and our 19 month daughter arrived to find the lift had broken and we were on the 3rd floor in room 301, the hotel staff asked if we needed a hand with our bags but i decided to do that myself, the room itself was quite small for the 3 of us with not a lot of room for maneuvering around the bed, this is because the room is small but also because the room we were given had bunk beds which we didn't need which took up a lot of the space. After a few times of going up and down the stairs with a pushchair and the baby i thought i would ask the reception if they could put us on a lower floor if the lift is not going to be fixed for a while, the receptionist was brilliant she sorted us out a ground floor chalet at the back of the hotel which was much bigger than the room and easier to get in and out. Breakfast was excellent offering a full English buffet, cold buffet and continental choices, all the staff in the dinning area again were brilliant. The bar area is nice and what you would expect from a standard hotel although it can get a bit cold at night. The hotel have a pool free to use for all guests the pool is really nice and a good size. The only time you cant use the pool is between 10am - 12pm Mon - Fri due to baby swimming classes, the class instructor is not pleased when she sees people in the pool that she rents from the hotel if near the time her classes start, we were in the pool at 9:40am when she told said to us in a rude manner that the pool was shut for classes from 10am we advised her that we knew this but we still had 20 minutes, she didn't seem to happy, I think she doesn't like anyone in there 30 minutes before 10am because she likes to set the pool up for her classes but if that's the case rent the pool from 9:30 am or be nice to guests using it up to 10am, Overall a very enjoyable stay with brilliant staff, I could not fault the staff at all they were excellent.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear David, thank you for taking the time to write your review of our hotel. I am really pleased that our staff gave you such excellent service. I will be investigating your comments regarding the pool. The lift has now been repaired but I am pleased that we were able to offer you a good solution whilst our lift company were waiting for the parts to be delivered. I hope that we will have the pleasure of a return visit sometime in the future, Patricia Green

"Room for Improvement"

4
07/03/2016

I understand that this is a recent addition to the Oceana chain which we use quite often. It is situated close by many of the other hotels in the group on East Cliff and is reasonably close to both the beach and bus routes into town although you can walk it in about 15-20 minutes (virtually all downhill to the town). We took advantage of an offer and really for what you pay, it is good value. What would make it even better value would be:- - A working lift although staff were more than happy to help out - Ability to turn the heating down at night. We slept with the windows open - Access to the swimming pool is very restricted as half the pool seems roped off and used extensively by a swimming instructor to teach children. While I understand and applaud this sensible use of the facility, it does mean that really only 2 guests can swim at one time. Although the children's morning lesson times are shown at Reception, there is no indication about the unavailability at other times. It would help if the hotel Reception displayed all pre booked sessions so guests could plan to use the pool outside these times. - The eggs served at breakfast looked very solid and dried out. However, you can request a boiled or poached egg cooked to order which is probably a much wiser option. Overall the breakfast display was quite fulsome but let down by items kept hot for extended periods. Hopefully the Oceana Group will back improvements to this hotel in the same manner as they have invested in their other hotels.

"Great hotel, great staff"

5
07/03/2016

We had a great time at the Hotel Royale. The room was a bit on the cold side but apart from that, everything was perfect. The staff was polite and kind and the breakfast was pretty amazing. Thank you.

"A wonderful stay"

5
07/03/2016

We booked this hotel though Travelzoo for an overnight stay back in January, a little Birthday bargain treat (3 course meal and breakfast the following morning), to which I have to say we were a little wary beforehand as to what to expect, however I can honestly say that our stay was wonderful offering exceptional value for money. Upon arrival we were greeted with a lovely warm welcome from the receptionist and this was followed throughout the hotel (all staff were very friendly and smiley) The restaurant food was exceptional, both for quality and quantity and I have to mention the charming Italian Hotel manager who suggestions for our up and coming trip to Sorrento in September. Overall a fab hotel with friendly and welcoming staff and a great location, to which we hope to visit again later in the year with friends,

"Another lovely stay"

4
06/03/2016

Had our annual get together with friends and colleagues, and always a positive experience. Food and drink was good, though like most hotels has no real ale. Staff friendly and efficient, and location handy for a pleasant walk along front to Boscombe for tean and buns at the Urban Reef Café.

"Great value, ideal location, spacious room"

4
03/03/2016

Under £50 for the night was great value for a lovely spacious chalet room for 2 adults a toddler and baby. The kids loved the swimming pool, nice and quiet. We paid £7 each for breakfast too which was not bad at all. Had dinner in the bar, I really enjoyed an omelette and chips with salad, food not that cheap but yummy. All staff were very friendly and helpful. Walked to the sea and left, down the zig zag path to lovely beach. Kids loved the sand and watching the kitesurfer. Next day walked to sea and turned right into town, cafe on pier good music and nice cakes, tourist info by pier very helpful & aquarium tickets slightly cheaper bought there. Aquarium was fun, small kids play area, penguins great to watch.... And turtles and sharks. We had a lovely break.

"super sunday by the sea"

5
29/02/2016

Bought a great deal online for overnight stay with 3 course dinner and breakfast, arrived with a little trepidation as sometimes it's a deal for a reason!! We soon realised we were wrong with a lovely warm welcome at check in, our room was lovely with a huge comfortable bed, tea and coffee making facilities and flat screen TV. Dinner was delicious, the best panna cotta I have ever tasted! Breakfast was just as good with a fantastic choice of cooked and continental with fresh fruit and lots of tea and coffee. The atmosphere was friendly and welcoming and we are looking forward to coming back in the summer.

"A delightful place to stay"

5
29/02/2016

My second visit, on this occasion for a three-night 'chill out' stay. Lovely staff, without exception - so welcoming, friendly and respectful ('good morning/afternoon/evening' - no 'are you all right there?' here.) Wonderful food and ambience, and a very relaxed stay despite there being a group party staying at the same time. And thankfully no piped music in reception/bar/lounge (unobtrusive in restaurant). Excellent value too. A delightful hotel.

"SHOWER"

4
29/02/2016

Very nice place, lovely attentive staff, great food although breakfast one morning was a little cold. Shower was so low on pressure it was impossible to set the temp and the bath was to small to have a decent bath. with a considerable increase in water pressure for the shower there would not be anything but good things to say about the hotel in general.

"Right Royal Stay"

4
28/02/2016

This hotel is now part of the Oceana group where we normally stay but we decided to give The Royale a try. It's on the east side of Bournemouth about a couple of roads back from the cliff top and in a nice tree lined road. It takes about 10-15 minutes to walk into the town centre, maybe a bit quicker if you want the beach. Frequent buses run along the Christchurch Road about 5-8 minutes walk. Good size car park in front of the hotel for which there is a small, reasonable charge. We booked direct with the hotel who matched a special offer so thumbs up to them, we both won. Staff are friendly and helpful. Rooms fine. Beds comfortable although we struggled with the radiators that seemed to have a mind of their own as we hate sleeping in a warm room. Free wifi. We had a pleasant enough evening meal, not exciting but perfectly fine. Many thanks to the charming Italian Head waiter/manager who gave us a restaurant suggestion for our forthcoming trip to Venice, sorry didn't catch his name. I absolutely loved the decor in the lounge so maybe the guest rooms will get a similar update. We used the swimming pool which is in a separate building next door but were a bit dismayed to find half of it roped off for a lesson. That's ok but there was no notification on reception and as it's a small pool and another couple turned up we left sooner than we would have done otherwise. And now we come to breakfast...what can I say? Please, please, please ditch the hot buffet, actually cold and dried up buffet. There is the option for freshly cooked porridge and poached eggs so my advice is order the eggs to avoid the plasticised buffet fried eggs. The rest of the cold breakfast offerings were fine, cold meat, cheese, fresh fruit, cereals, yoghurt, croissants etc. All in all a pleasant stay with a tiny bit of room for improvement.

"Another year, another excellent experience for our Ladies Festival"

5
27/02/2016

Our annual gathering of over 70 guests. Since last year there has been a change of management but we needn't have been concerned as we all had a fabulous 3 days. This hotel has always been very good but this year it was outstanding. New chef produced fabulous food cooked to perfection - including perfect cauliflower for over 70 - which is not easy to achieve! and the best fish cakes ever, as commented on by people who have eaten at Wheelers or dined at Caribbean fish restaurants. I have a sweet tooth and the desserts were so good I managed 3 on one evening (I couldn't decide which choice to make was my excuse!). Housekeeping, bar staff, reception, dining room staff and the new manager, Gaetano, were all consistently friendly, welcoming, professional and made the weekend a very relaxing and enjoyable experience. Finally, but very importantly, a number of our group had impaired mobility but when the lift broke down , even though the hotel was very full, the manager immediately reallocated rooms to minimise the impact of the lift being out of action. Not only have we booked for 2017, we have booked for 2018!

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Sarah, thank you for your wonderful review and your excellent comments are really appreciated by us all. With change comes uncertainty and I am delighted that we exceeded all your expectations and the whole team made the Ladies Festival even better than last year and a memorable experience for you. We are all looking forward to your return in 2017 and 2018 and thank you again for your excellent comments Patricia Green Group Operations Manager

"Good hotel"

4
27/02/2016

Very nice place, good pool, perfect for doing lengths, good staff. Very nice room with everything I needed and plenty of room for everything I had. Very close to everything you would need to get to, and easy parking.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dar Will, thank you for your great review. I am pleased you enjoyed your stay and that Hotel Royale offered everything you required for a pleasant stay. We hope you will visit again sometime Patricia Green Group Operations Manager

"Two night brake"

5
26/02/2016

We booked this hotel though "Travelzoo" and it far pasted our expectations for value for money. The restaurant food was exceptional, both quality and quantity. Staff were friendly and efficient. Rooms were clean and well furnished.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Cyndee, I am delighted that you had such a great stay and thank you for your 5 star rating. We do try very hard to exceed our customer expectations and I really pleased that we exceeded yours. I hope we will have the pleasure of a return visit Patricia Green Group Operations Manager

"A very pleasant stay"

4
24/02/2016

We recently stayed three nights at the Royale-our third visit-and had a very relaxing and enjoyable time. The staff are very pleasant and helpful-on arrival we were told the lift was temporarily out of order and were offered assistance with our bags. Our room on the second floor was spotlessly clean as is the hotel in general. We ate in the Aqua Brasserie each night-a different menu since our last stay; plenty of choice, excellent quality and service -and very good value at the price offered to hotel residents.Breakfast buffet plentiful, cooked food always replenished when running low. The hotel is very conveniently situated for walking to the seafront and the town centre. The car park is quite large and I was always able to find a space when we did use the car, despite the hotel being quite full- there is a nominal charge, but you have to pay if you park in the road. Overall a really nice,comfortable hotel and would definitely recommend.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Maximillian, thank you for your lovely review, it is very much appreciated. Thank you for highlighting the high standard of housekeeping and our excellent standard of food and service. I sincerely hope that you will return in the future, Patricia Green

"Overnight stay"

4
22/02/2016

Visiting relatives in Bournemouth and stayed overnight. Spent a couple of hours in the lounge/bar which was very comfortable, and served by friendly helpful staff. Room was nice and comfortable, except the bed had a too soft sprung mattress, which meant you rolled a bit towards the middle. Not a satisfying nights sleep. Room was on 2nd floor, and quiet, but lift was out of order, so a bit of excercise after a dinner in the restaurant, which was excellent. Breakfast was in the same restaurant, and had a good choice of hot and cold meals, with attentive staff. There is a swimming pool/spa, which is next door, which I didn't use, but you have to go outside to use. In a nice area with a large car park, which costs £2 per night. Think the plumbing may need some attention, as hot water came out of the cold water tap initially, before turning cold!

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Paul, thank you for your review and I have noted your comments regarding the plumbing and the mattress n your room. We will investigate and remedy this as soon as we can. I am delighted that you enjoyed our food and services Patricia Green

"We had a lovely time."

4
21/02/2016

Hotel was Clean, Tidy and most of the staff were helpful and well organised. Its well positioned for the City Centre and for the Cliff walks. Can't wait to go back there. The layout of the hotel is compact with everything being easily accessible. The bar area is nicely coordinated with matching furniture, painting and wallpaper very attractive. Unfortunately didn't use the Pool as too busy but looked good.

"Friendly and smart"

4
20/02/2016

We are regulars once a year to come and work for a few days, and this hotel ticks the boxes. Our biggest disappointment was that Des had moved on, our biggest pleasure was being told where the nicet bars and restaurants are by the ever helpful front desk staff. We even watched as the "Sheik" breezed past (appears to own many hotels in Bournemouth) and perhaps walls have already started coming down by now. We hope any changes do not lose the personal touch, this hotel works for business and families and that's an unusual combination in our experience. Will be back in 2016!

"Pleasant and inexpensive"

4
19/02/2016

Stayed here before - it offers a good standard of accommodation. The room was well appointed, clean and comfortable if a little small. The heating was on constantly with no way to turn it off! Had to open windows so wasted heat. The restaurant offered a really good breakfast and dinner was pretty good too. Wine was well overpriced and in the evening the restaurant was chilly. Lounge and bar very comfortable. Didn't use the pool. The car park is a bit tight and there is a nominal charge - £2 per night which seems a bit odd. Staff all very helpful and friendly.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Nigel thank you for your review and I am pleased that overall you enjoyed your stay and enjoyed our great food and service by helpful and friendly staff. The car park charge is very nominal and a great deal less than Bournemouth council street parking and some other hotels that charge around £20 per night. I hope that you will visit us again in the future and enjoy our facilities once more Patricia Green

"Fab family room!"

5
18/02/2016

Came to this hotel with my husband and 2 small children for a one night break to visit family in Bournemouth. The staff at check in were lovely, polite and helpful and we were pleasantly suprised to be allocated a chalet at the back of the hotel, in a separate building. The chalet was huge! It was very clean, plenty of towels and tea and coffee etc. We made use of the swimming pool which was nice and clean and open late. We didn't eat at the hotel as we met family but overall had a lovely stay and would defiantly use this hotel again.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear kittywoo thank you for taking the time to write your wonderful 5 star review, your comments are very much appreciated. The chalet suites really are fantastic for families and are really well located for easy access to the swimming pool complex. I am so pleased you had a great stay, and I would suggest that if you do return, try and visit in the summer as the chalets are absolutely perfect for a family summer holiday with easy access to all our facilities and also all the local amenities and beach. I am sure you and your family would have a wonderful time Patricia Green

"February 2016"

4
17/02/2016

My first post on here. Prompted to share thoughts after a pleasant stay at the Royale. What made it so nice was the attitude of the staff who were friendly and helpful. The food was good quality and the waiting staff were very efficient in seeing to our needs. Some of the fixtures and fittings have seen better days but nothing I saw looked particularly bad. The hotel and in particular our room had been well kept and was very clean. A concern was the expected cold weather and after a day visiting Stonehenge it was nice to get into a nice warm room. To summerise I think the staff made it for me and I would recommend this hotel for the human touch it seemed to convey unlike some more clinical places I have stayed in.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Monad007 thank you for your review and I am really pleased that you found the staff to be so friendly and helpful, they do always try to go the extra mile for our guests and it is very rewarding when this is appreciated. I hope you will return sometime and enjoy our great food and service once again Patricia Green

"Pleasant stay overall"

3
14/02/2016

Overall a pleasant stay, would stay again. Good location close to beach and town centre. Staff polite and helpful. Good value for money. Swimming pool well maintained. Food was good and good quality However the parking in shambolic, it's £2 a night and on a busy day you can't park there. The showers in room are barely functional due to the eco friendly scheme. Beds are lopsided but comfortable. And TV doesn't work and DVD slot taped over. Other hotel users set toaster on fire and burnt my toast. Room fairly cold but blankets provided. Found dirty knickers in freshly made bed, but not ours.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear George, thank you for your mixed review but overall your award of 4 stars. I am a little baffled by some of your comments and will investigate as best I can. I have no idea how someone else could "burn your toast" as it is a self operated toaster, however I will look into this and your other comments. Car Parking is rarely an issue here at Royale but it is half term week and demand is exceptionally high Patricia Green

"The most customer focussed hotel I've stayed in"

5
13/02/2016

All staff were genuinely friendly and displayed a happy attitude, creating a lovely atmosphere in the hotel. Very attentive to our requirements and made our stay a real pleasure despite the rubbish weather outside! Housekeeping spotted wedding anniversary cards in our room, and left a kind note and a little gift on our bed - just typical of their attitude to guests.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Howard, thank you for your lovely 5 star review and I pleased that our team looked after you so well and went "the extra mile" to make sure you had such a great time. We hope we will see you again soon Patricia Green

"Best Western - February 2016"

4
12/02/2016

Our 3rd stay at this hotel and it is consistently good. Great food (we only had breakfast this time) and happy and helpful staff. The only negative is that the rooms was a little too hot for a comfortable nights sleep. We stayed in a chalet room for family of 5 and lots of space. Pool was great as usual. Didn't get chance to try out the facilities at the new sister hotels - but good to have the extra facilities option. Great value, good service and likely to return

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Beverley, thank you for your lovely review and it is great when returning guests notice the changes that have been made. We are very pleased to offer all the facilities that we have available at our other hotels on the seafront and we agree with you that it does enhance the options on offer throughout your stay at Royale. Stay at one hotel and use the facilities of four hotels; we have two outdoor pools, an indoor leisure complex, several dining options including an English Pub and a two rosette award winning Brasserie, and a fantastic spa that is currently number one on Trip advisor. We hope that all this will tempt you back again! Patricia Green

"Very good"

4
10/02/2016

Staff were hard working and above friendly. Espically the manager. Perfect location to the town centre and beach.The room we were given was clean & comfortable, only thing I faulted was the floor boards were abit squeeky so could hear other people walking about in other rooms, other than that me and my partner had a lovely stay. We will be using this hotel again.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Lauren, thank you for your lovely review of Hotel Royale. I am really pleased that you had such a lovely stay and that our hardworking team looked after you so well. I am pleased to read that you will definitely return and we all look forward to welcoming you again in the future Patricia Green

"Very welcoming"

4
09/02/2016

We received a very warm welcome from all of the staff. The hotel rooms are a little dated and we had a problem with the window in our room. New double glazing would cure this problem,which we appreciate cannot be fixed overnight. It was very draughty, and at one point the curtains were actually billowing out into the room and we had to anchor the curtains to the sill with spare cushions. Having said that the room was warm enough and extremely clean.

"Great location, good food"

4
08/02/2016

Modern reception, lounge and bar in this well located hotel conveniently sited to get to the sea front and town centre. A tree lined location in a quiet area of Bournemouth, the hotel offers car parking at £2 per night. The restaurant is pleasant and offers a good choice of well presented cuisine at realistic prices including the wine list. Breakfast is a buffet and quite good can get busy and do not be late it closes prompt. In the car park is a indoor heated pool which is convenient and nice to visit after a day out. Our visit in February was a little cool due to heating not coming on until after 5.30pm as we had a larger bedroom it also took some time to get comfortable, otherwise all fine.

"Short break in Bournemouth"

4
08/02/2016

My wife and I spent a lovely couple of days catching up with our son who is at university in Bournemouth, we stay at this hotel quite regularly having found it to be very well positioned. It is a short walk to East Cliff sea front (top of the cliff) and a very good location for walking to the shops in Old Christchurch Road and further down the hill to the centre of Bournemouth. Got a great deal for our stay at the Royale for Bed & Breakfast, service in the hotel was first class. Staff are friendly and polite and usually very helpful with any queries we may have.

"good value, good location, well run"

4
07/02/2016

Located a few minutes walk from the beach and pier in a quiet road with off street parking (£2 supplement) this established hotel offers good value for money. Check in and check out were simple and quick and the room was ready well ahead of check in time. Room 105 was small but clean and equipped with all the basics. Beware if you need total darkness to sleep and find yourself in this room because the external floodlighting creeps in despite heavy drapes at the windows. Eye shades might be the answer. The bathroom was clean and supplied with the usual toiletries and quality fluffy towels but the shower over the bath had a fixed head and a wrap-around shower curtain is never pleasant when it clings on! We made use of the indoor swimming pool (no jacuzzi or steam room) which was warm and clean, though you have to go outside to gain access. Dinner was excellent, well presented and served efficiently by young well dressed staff, though the 'loop' instrumental music sound failed to create the desired mood for evening dining. Breakfast was outstanding with lots of choice including cold meats and cheeses to suit continental tastes. Special mention should be made of the manager, Gaetano de Rosa, who provided faultless attention to detail in the restaurant (while simultaneously training young staff) with a blend of pleasant conversation and efficiency of action, setting an example to all staff. Well done Hotel Royale. We will stay again.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear TMWe, thank you for taking the time to write your lovely review and you positive comments are much appreciated by all. I am delighted to read that you plan to come and stay with us again and I suggest you check out our special Winter rates as we have some fantastic deals currently. We look forward to welcoming you back to the Royale, Patricia Green

"Great Value For Money, Large Room, Clean & Tidy, Nice Place."

4
05/02/2016

We stayed 1 night B&B for around £40 which was a bargain, nice classic hotel in a quiet area, large room, clean & tidy, relaxed staff that were happy to help. Would stay again for sure. Lots of choice for breakfast also. Recommended.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Alex, Thank you for your very positive review and I am pleased that you will recommend us in the future. We hope to see you again soon Patricia Green

"The best choice"

5
04/02/2016

Recently back from couple of nights at the Best Western Hotel Royale, down in UK for business, as usual BW did not let me down. The high quality and friendliness of the staff combined with their professionalism make this hotel stand head and shoulders above the rest. The quality of the cuisine is excellent. I enjoyed my meals in the house restaurant; I was very pleased I could pick between so many different options. As previously mentioned the service was way above standards.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Catello, thank you for your great 5 star review, your kind comments are really appreciated and will be passed on to the staff. I am really pleased that you had such a memorable experience with us and hopefully we will see you on your next business trip to UK Patricia Green

"Nice break"

5
31/01/2016

Ideally situated for beach and pier in Bournemouth as only 10 minute walk away. Our room was excellent and the good sized swimming pool was perfect for my morning swim. Breakfast had everything your heart could desire and well cooked. I had dinner every night in the hotel and it was superb, plenty of choices yummy I will say, comfortable weekend break and to be looked after by friendly and helpful staff. Very well done to the Management, good always starts from the top.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Francesco, thank you for your wonderful 5 star review. It is always rewarding to read such lovely comments and I am really pleased that you enjoyed your stay with us so much. I hope we will have the pleasure of a return visit in the near future, Patricia Green

"Cheap one night away"

3
31/01/2016

Can't really complain too much for the price paid, but the 'double' room we had was hardly big enough to swing a cat (not that we tried); and the bed was certainly a very small double at best. However it was clean and tidy - and for one night didn't matter! Staff were friendly enough; but didn't seem that 'on the ball'. Couldn't get a coffee at midnight as the machine had 'just been cleaned', and the following morning they couldn't find anyone who knew how to use the machine lol... So all in all... If you fancy a coffee, then take a flask! Still made for a giggle and somewhere different to go!

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Robert, thank you for taking the time to review our hotel and you comments are noted and will be acted upon. I apologise that you were not served coffee late at night and will certainly investigate as this is not, and never will be our usual standard, Patricia Green

"Average"

3
31/01/2016

Staff very nice, always polite and helpful but hotel is a little tired and the room I was allocated was very dark with bad drafts from the windows which didn't seal properly. In room wi fi didn't work for two days and staff seem unable or unwilling to sort the problem out. Limited recreational facilities with only a pool which had to be accessed by going outside the hotel, which was not convenient in the rain.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Tony Hallett, I am sorry to hear that you only found your stay at Royale average. We really try so hard to meet and exceed our guests' expectations and I am disappointed that on this occasion we did not do that. hank you for your comments and we shall use them as a tool for further improvement Patricia Green

"Amazing deal"

4
29/01/2016

We had an amazing overnight stay here last weekend. The hotel was very clean and modern and the room was a nice size with large bathroom. Our deal included 3 course evening meal and breakfast. All the food was delicious and well presented with lots of choice. The staff were very friendly and helpful. We stayed here in order to see our son who is in halls and the hotel is in very close proximity and making this easy to do. Would definitely stay again and recommend to anyone.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Jackie C, thank you for taking the time to write your lovely positive review of our hotel and I am pleased you found the hotel to be great value for money. We are ideally positioned for anyone visiting the university and halls and we really appreciate your intention to recommend us in the future. I hope you will stay with us again when you next visit your son, Patricia Green

"nice experience"

5
29/01/2016

A great stay in this very nice hotel! The room was good and well supplied with tea/coffee/milk & biscuits. In the bathroom there was complimentary toiletries. We ate in the Aqua Brasserie in the hotel for our evening meal and breakfast which were included. The evening menu was fantastic, I think they just started the new menu, fabulous choices the food was great and nicely cooked! We picked the Asian meals, I will say superb! The same for breakfast, which was a well stocked buffet with hot and cold food. The most outstanding quality about this hotel is the niceness of the staff! Cheerful and happy in their work and helpful and welcoming to the guests! The bed was comfortable and the pillows were good quality. Free wifi worked well in the room as well! Hotel is in a nice road in a good location...10 mins walk way to Bournemouth railway station and a short stroll to the seafront, the cliff railway and a nice walk along the beach to Bournemouth town. Close to the university for anyone visiting there! Highly recommended will certainly return! thanks for all Mr. Gaetano De Rosa i hope to see you soon

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Giuseppe, thank you for your wonderful 5 star review. I am delighted that you had such a great experience with us and especially your great comments about the new menu we recently launched. It's good to have such positive feedback. I hope we will see you again sometime Patricia Green

"Upgraded and modernised"

4
29/01/2016

This oceana group hotel is another they have refurbished well.overall is very nice with a good size indoor swimming pool. Staff are pleasant and helpful and manager is very helpful.go for special offers and is good value .slight downside was that whilst dinner was beautifully presented our lamb shanks were not tender and soup on day 1 was not hot but only warm.however other meals we had and courses were very good.nice size modern bedrooms and a very clean hotel.will visit again .walkable to sea front approx 300 yds

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Graham, thank you for taking the time to write a review of Hotel Royale and I am pleased that overall you enjoyed your stay with us. We currently have some great Winter rates available so do check them out and we hope we will have the pleasure of a return visit very soon Patricia Green

"Best place to stay when in Bournemouth"

4
28/01/2016

After a quick read through the reviews and checking deals, we decided to stay here. This was our second option but we did make the right decision. We got a good deal on booking through hotel website, for bed and breakfast. Hotel Location - hotel is located very close to Bournemouth beach and is 5 mins away, by walk. Its close to the Bournemouth Coach Station as well. We walked from Coach/Train Station and it took us 15-20 minutes. You will get restaurants which are 10 mins away by walk, and the area is pretty safe to walk in the night, as its mainly a residential area. There are couple of hotels nearby but no non-sense. Room Location - when we checked-in, at the reception, we were told that to get to our room, we have to exit the hotel, take a left and then walk straight towards the hotel parking lot. 'Huh !!!'. Yes - we were booked in chalet rooms which were outside of the Royal Hotel main building. It happened for the first time with us that we were asked to walk out of the hotel building to get to our rooms :) There are rooms in the main building where you have the banquet hall, restaurant, bar but wondered where is the entrance as I could not see 'this way to your room' mentioned anywhere. Room - room itself was pretty big for two of us with a bed, study table, chairs, tv and wardrobe. It did not have a locker so if you are carrying any valuables please lock them in your bags if you want to keep them safe. Room was quite but you could hear people talking in the next room - walls are pretty thin I guess. Washroom was huge too, you could easily put a bed in their. Seems these rooms were built recently as the fixtures and condition was pretty good and new. When we moved in the room, it was cold. We called the reception as the heating was not working - then we were told that the heating starts at 6 PM automatically. Hotel was kind to provide portable heater in the room. Bed was not very comfortable but room did come with extra pillows and blanket. Breakfast & Service - our package included breakfast and it was form 8 AM to 10 AM. Food was decent enough considering the brand and hotel start rating. Croissants were cold tough, and fruits weren't fresh on the first morning of our stay. It becomes very busy after 9 AM. If you order Cappuccino or Latte, you have to pay extra - read through the breakfast menu on your table. We had a comfortable stay, and chalet room was not a problem at all. It gets very cold so if you want more heating, do not hesitate to ask for a portable room heater. Hotel do have an indoor heated pool but we did not use it. So if you fancy a plunge, take your bathing suit along with you.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Jaynana, thank you for your positive review and I am really pleased that you consider the Royale to be the best place to stay in Bournemouth. I hope that we will have the pleasure of a return visit sometime in the future Patricia Green

"????????????????"

5
27/01/2016

This hotel I can't fault. The staff were brilliant, helpful, hard working and above friendly. Nothing was to much trouble. Always smiling despite the long hours they work. You would see a person at breakfast and later working the bar. The room we were given was clean & comfortable, plenty clean towels, linen & tea coffee. The breakfast was very good. Sometimes when a buffet meal is being served some of the food can tend to go slightly dry, but this was not the case, the food was always very good. There was also a choice of toast, cold meats etc. We had a evening meal in the main restaurant Aqua Brasserie, one of the best meal I ever had! The staff seems always ready to go the extra mile for you always with huge smiles on them faces. Thank you hotel Royale for the great experience given to us, we did feel very special.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Joseph, thank you for your wonderful 5 star review, My team at the Royale do work very hard and do go the extra mile to please our guests and your comments are really appreciated. I am pleased we gave you such a positive experience and really hope that we will have the pleasure of a return visit in the future Patricia Green

"visited for two nights stay end oct beginning nov 2015"

2
26/01/2016

The service from the staff was above average . First night was spent in a very small room with single glazing. It also had a smell of cigarette smoke or similar - not nice ! Got woken at 0430 by swing door from staff working on ground floor. 2nd night got moved to much better room. Restaurant Manger took too much charge and allocated seats. and stuck me on one side of the dinning room whilst everyone else was put on other side. Not very friendly for a first time visitor to Best Western Experience. The young night porter and eve. bar lady were very helpful, pleasant and professional. Parking was very tight in places damage to low bumpers very possible.

"If you like sleep, don't stay here!"

2
21/01/2016

We arrived to a fairly warm welcome, little did we know that was as good as it would get. Courtesy of other guests is a bit pot luck but to hear EVERYTHING from all sides due to paper thin walls is not acceptable. On the first night our neighbours returned to their room about midnight where the tv was quickly turned on as if it was in our room. This was followed by a telephone conversation to which all secrets were revealed and then for the couple to take it in turns to use the toilet to which every trickle was a joy to hear! At about 1am, we managed to get to sleep only to be woken at 2:15am by some altercation between 2 or 3 lads above shouting and throwing things around - it appeared whoever had paid for the room was no longer welcome but didn't want to leave quietly (could have been an Eastenders script!). This went on for some time and peaked at about 3:15am - A great first night! After speaking to reception in the morning requesting if another room on the top floor in a hopefully quieter part of the hotel was available to which any possible change of room was instantly declined, we were really looking forward to our 2nd night... The 2nd night was not quite as bad, however let me be clear this still involved listening to our neighbours use the toilet, trickling to some tune but we were unable to name that tune and on this occasion the gentleman clearly having a good night sleep snoring away - at least someone was able to sleep. All in all it was a very enjoyable and relaxing weekend - NOT! Actually we couldn't wait to get home and go to bed. We will never stay here again and I would advise anybody who enjoys a few hours of sleep to think very carefully about staying here!

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Paul K, I am really sorry that you did not enjoy your experience at The Hotel Royale and I am disappointed that the disruption caused by other thoughtless guests caused you such disturbance. It was impossible to move your room for your second night as we were full but would have gladly done without question had we been able to. I completely understand your frustration as a good nights sleep is so important but the circumstances were quite exceptional. We would love to welcome you back and allow you to experience our usual excellent service and hospitality and a great nights sleep! Patricia Green

"Best Western Hotel Royale"

4
19/01/2016

Spent a couple of nights in this hotel to celebrate my wife's birthday with a shopping trip. Had a very good experience at this hotel during our stay. The reception staff are very polite and knowledgeable about the local area. The Restaurant and bar staff are very helpful and couldn't do more to make us feel welcome. The room we booked was a superior room and was well worth the money, it was spacious, clean, tidy and had everything I would expect to find in a hotel.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Gordon C, thank you for taking the time to write such a lovely, positive review. I am really pleased that you had such a good experience and you found the Hotel Royale to be great value for money. We hope to see you again in the not too distant future Patricia Green

"Good food!"

4
15/01/2016

My daughters paid for us to stay here for one night. No complaints, very good, large room, comfy bed. Nice communal areas, good bar & restaurant. Staff very helpful & friendly. Had good five course dinner & breakfast.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Stevo, thank you for taking the time to write such a lovely review and I am delighted that you had such a great experience with us at Hotel Royale. I sincerely hope that you will visit us again in the future Patricia Green

"a few days in Bournemouth"

4
15/01/2016

We stayed in this hotel before and we will be back again when in the area. Good location (the centre is within walking distance), clean room, comfortable bed and friendly staff. Definitely recommended

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Donattella, many thanks for your lovely positive review, we are all really pleased that you enjoyed your stay with us again and thank you for recommending us. We hope to see you again in the near future Patricia Green

"...."

1
14/01/2016

Really awful. Room smelled, breakfast was greasy. Outside of hotel very badly kept. About half the staff were very pleasant. The other staff seemed to hate my presence. Bad experience. Really bad. Room cleaned well most days but not all. Tiny single room. Cheap interiors.

"Fantastic"

5
12/01/2016

Our room was fantastic very spacious and clean. The staff were very friendly and could not do enough for you. The hotel was in a good location and close to the train station. Could not fault our stay was absolutely brilliant cannot wait to return.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear reviewer 344, Thank you very much for your 5 star review. I am delighted that you enjoyed your stay at Hotel Royale so much and we look forward to your return visit. We do have some fantastic Winter Deals at the moment so please check them out and we hope to see you soon! Patricia Green

"Great hotel for the price "

4
12/01/2016

Last minute booking for new years eve/day break with partner and children. Was pleasantly suprised when we arrived as the hotel appears much grander than the price for our stay! The room was rather small but had everything we needed. Staff friendly, helpful and always had a smile. Breakfast was amazing. ..hot fresh cooked food and an array of cold food available. Coffee offered as soon as we sat down and staff on hand if you require anything. The rooms may not be top of the range but they are clean and well cared for...what do you expect for the price!! I have stayed in many hotels where I have paid at least double the price but have received half of the service. £2 to safely park your car securely off road. ..and people are moaning about this. Seriously try Brighton £25 to park overnight or bournemouth hotels were there is no parking!! I always find something to complain about but here I could not. Had such a great stay myself and my partner are returning this Friday ?? without the kids woo hoo!

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Sarah, thank you for your lovely review and I am pleased that you felt you had very good value for money at Hotel Royale. Your comments regarding our food and service are appreciated and I sincerely hope that you will return at some point n the future Patricia Green

"A bit outdated"

3
11/01/2016

Room and furniture are quite old... however it was possible to have a decent sleep and a nice walk on the beach in the morning. Staff was ok and breakfast was good. I would advise it s not the same room level as could be expected by the brand

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Marco, thank you for your review and your positive comments regarding staff and breakfast. We are constantly updating our rooms and our hotel product in general and I am sure that if you return you will not be disappointed. We hope that we will have the opportunity to exceed your expectations next time Patricia Green

"Good with kids"

4
06/01/2016

We stayed here with a 2&4 year old. We had a family room with bunkbeds which was very average but clean and had everything we needed could of done with being a little bigger purely so when the kids were asleep we could of watched TV without disturbing them. The beds were right next to each other so was quite snug. There was a pool which we used which was good and it was empty so my kids loved it. It is very central and we were able to walk everywhere. Our rate included breakfast and this was really nice lots of choice.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Kate, thank you for your very positive review and I am delighted that you and your family enjoyed your stay. We would love the pleasure of a return visit and I would suggest you try one of our Chalet rooms that are very popular with families and would give you more space. Patricia Green

"Average Stay"

3
06/01/2016

One night stay for business purposes and stayed in a single room (109). I spend a lot of time in Bournemouth on business and have stayed in many hotels, but this is the first time I've been asked to pay for parking (£2). which was disappointing. Room itself could do with some decorating, and there was some water dripping onto the fire escape immediately outside the window, probably due to a worn out roof gutter which caused a lot of noise when raining.. Wifi was good, breakfast buffet was fine. As with many hotels, some noise from other rooms (mainly above), but not too excessive. Wouldn't be my first choice when booking in Bournemouth in future, but certainly not the worst either.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Nitramad, thank you for taking the time to review our hotel; I am disappointed that you felt your stay was average and sincerely hope that you will return when visiting Bournemouth and allow us to opportunity to hopefully exceed your expectations,. We do have an on going redecoration programme and I am sure you will not be disappointed if you decide to return. The car parking charge is nominal for secure parking and is a great deal less than some other Hotels in Bournemouth that charge £20 Patricia Green

"new year stay"

4
04/01/2016

we stayed here on new years eve night. a very comfortable room. next morning the breakfast was fautless, with plenty of choice for everyone. very welcoming staff. parking was a bit tight and had to pay, not much £2 for one night. a short walk to the sea front.

"Great Stay, Highly Recommended"

5
30/12/2015

We have just returned from a great stay at this hotel. Our family ( children aged 4 and 6) loved it and staged in a large chalet room (number 123). Superb value, friendly staff and nice pool. A good location - we would definitely come back.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Glenn, thank you for your fantastic 5 star review. I am really pleased that all the family enjoyed their stay with us. The chalet rooms really are perfect for families as they are spacious and in a perfect location for accessing the pool and garden area. I am delighted that you found all the staff so friendly and helpful and I hope we will have the pleasure of a return visit in the future, Patricia Green

"Fantastic Christmas"

5
29/12/2015

Have just returned from spending Christmas at the Royale. The service was excellent, our food was plentiful and well presented. Entertainment from carol singers, Salvation Army band and keyboard p;ayers made sure we enjoyed our stay. Nothing was too much trouble. Comfortable beds and seating areas. Above all, congratulations to the catering staff who provided such a generous and varied menu.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Trapical, thank you for your wonderful 5 star review, it is very rewarding for all our staff who worked really hard over Christmas to see such a positive review and it makes the hard work worthwhile. I hope that we will have the pleasure of welcoming you back at some point in the future and allow us the opportunity to look after you again. I wish you a very Happy New Year! Patricia Green

"Great stay, shame about the parking"

4
28/12/2015

We would have given this hotel 5 stars for customer service at reception and restaurant and 5 stars for a spotlessly clean room which was comfortable and spacious for a standard room Our isue was being charge £2 a night for car parking on site which, frankly, we found disappointing. Why can't BW just incorporate the cost into the overnight rate. There are plenty of other hotels in town who don't charge for this and BW are not doing themselves any favours by levying this additional cost What a shame. We had a great stay which was spoiled by an unnecessary imposition

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Derbyshire Sunshine fan, thank you for your great review and for giving our service and food 5 stars. I am really sorry that you felt disappointed by our car parking charge however it is a nominal charge for secure car parking and a lot less than the street parking enforced by the local council and a lot less than many other hotels, some of whom charge £20 a night. I hope that this will not deter you from staying with us again in the future and I wish you a very Happy New Year Patricia Green

"My stay in Bournemouth"

4
27/12/2015

I stayed here for 7 weeks during period between selling my house and buying a new house; very welcoming hotel staff and well situated for restaurants in Bournemouth and sea front, the pool is a really useful addition to usual hotel services and car parking is adequate for all patrons - Recommended.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Roger, thank you for your great review, it was our pleasure to look after you during your extended stay with us. By now you will be settled in your new home but you are always very welcome at The Hotel Royale, Patricia Green

"Works Event and Hotel Stay"

5
23/12/2015

We recently had our Works Evening at this Hotel, and I also stayed overnight. Organising such a big event is a total nightmare usually - however the staff at the hotel, and Lisa the Sales Manager in particular were incredibly helpful. The room was decorated in a fantastic way and we were really well looked after. The room I stayed in was clean and comfortable, and the general staff were amazing. We shall certainly be using this venue again professionally and I will recommend it personally. Thank you for a job well done!

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Steve, thank you so much for your wonderful review, I am really pleased you and your colleagues had such a great time at the Hotel Royale and we will all look forward to welcoming you again in the future,for business or pleasure. I wish you a very Happy New Year, Patricia Green

"tirerd rooms but friendly staff"

2
15/12/2015

maybe a little harsh for rating the hotel poor but that's only because room was in need of updating and bathroom was not clean ,when led in bath you can see parts of the bathroom have never ! been cleaned for a very long time, like under taps and rails also blinds were broke and full scaffolding around hotel .in its full glory the cost of room is fine but in the hotels current state I think this should be reflected in the price ...on the plus side good breakfast and all hotel staff I met were very friendly and helpful

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Stevie, I think this review is posted to the wrong hotel as we do not have any scaffolding around the hotel nor are we planning to in the near future Patricia Green

"Top hotel"

5
15/12/2015

A place that is always welcoming rooms are very good and food is too. The staff are always so friendly and helpful. Great for business couples and families. So close to the sea to. The added benefit of the indoor pool is very handy after a long day driving

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Phil, thank you for writing such a great review, we hope we will have the pleasure of a return visit in the near future, Patricia Green

"improvements needed"

3
14/12/2015

recently stayed in room 303 for 3 nights, the room was cold because of a gap in top left hand window, the shower was more of a drip than a shower, so had to use the bath 3 times, the radiator got warm but not hot and went off around 10.30pm. Also someone thought it funny to set the television to come on at 4.30am on saturday and sunday morning. At breakfast the atmosphere from some of the staff seemed very unwelcoming, the older gentleman waiter on Monday morning, was very polite and helpful and seemed to do more work than some of the other staff half his age at the weekend. I'm not surprised I was wasn't asked if i'd had a good stay when I checked out. I'm a regular visitor to Bournemouth but won't be staying here again. Maybe they should compare themselves to the Connaught west cliff, its much better.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Grahamg, thank you for your feedback and your comments about maintenance issues have all been noted and addressed. The central heating is on a timer currently as the weather is so mild and it does go off overnight. The hotel becomes uncomfortably hot during this unseasonably mild spell we are experiencing if it is left on constantl. I am really sorry that you feel you did not experience our usual very high standard of service and customer care and I just wish that you had mentioned your disappointments whilst you were at the hotel and we would have had the opportunity to put things right for you. Patricia Green

"Another excellent stay"

5
13/12/2015

Thanks to all at best western royale , just had a lovely pre christmas break here . Staff , food , pool , room , xmas decorations and atmosphere were as perfect as last visit ! thanks again hope to see you soon

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Billy, thank you so much for taking the time to write your wonderful review, It is really appreciated by all and we hope to see you again soon Patricia Green

"Cheap and cheerful"

3
12/12/2015

I stayed in room 203, which I understand is due to be refurbished. My review is based on my two night stay in the room in its current state, in December 2015. I did not use any other facilities in the hotel. This is a small single room, featuring a single bed, small desk, wardrobe, and ensuite with bath. The decor, fixtures and fittings are a mixture of styles and ages from ~60s through to present. Although many are dated, they are all clean and well presented. The radiator in the room has had more coats than I have. Upon my arrival, the toilet did not flush and the bedside lightbulb had gone. I managed to fix the toilet myself by adjusting the float valve, and the bulb was replaced on the day I mentioned it. The curtains do not have any heavy backing and allowed the orange light from exterior lighting to pour through. This wasn't too bad in my December stay, but could be annoying in brighter seasons. The internet was inaccessible via WiFi for the duration of my stay; this was a local BT issue which has now been resolved. 4G via the Three network performed well. The bedside table contains a Christian religious work. The car park is £2 per day, which is reasonable for the area. The staff I interacted with were friendly. I have rated this as an average stay; the easily fixable toilet / light / religious book before my arrival prevented this from being very good. Once the referb has been completed I'm sure this will become Excellent, for the price.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Wizzpip, Thank you for taking the time to write a review. Constructive feedback is always welcomed and without it we cannot hope to improve. All your points have been noted and I sincerely hope that you will return some time and enjoy our hotel even more, Patricia Green

"Fantastic hotel with lovely staff"

5
09/12/2015

We stayed for 2 nights on 4th December & despite arriving whilst a Christmas Party was in full swing we checked in, by a lovel6 lady & sat in the bar where we were looked after so very well by the Bar Staff. Our room was lovely with a very comfy bed. We had a superior room & the little extras were most welcome. It overlooked the front of the hotel. We had breakfast on the Sunday which was delicious. A lovely selection to suit most tastes. The location is great - 10 mins walk to the city centre. Pleasant walk even on a wet & windy day. Parking is £2 per night but worth it. Our car was safe & secure. We had a wonderful stay at the hotel & all the staff were friendly. We will hopefully return soon & thank you for making our stay so welcoming.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Josie 902, thank you for posting such a wonderful 5 star review. I am really pleased you enjoyed your stay and found your room and bed to be very comfortable, We will look forward to your return when our friendly and professional team can look after you once more. Patricia green

"Nice and friendly place to stay"

3
09/12/2015

Actually, this place could easily get an overall rating as "very good" because it's conveniently located, has friendly staff, spacious and clean rooms, comfy beds, great breakfast buffet and menue and, in my opinion, a good value-for-money ratio. Anyway, my overall rating as "average" has two main reasons: First of all and very important for me as a business traveller: Wifi is not working properly - not even strong enough to check email! There is a sign at the front desk that they are working on it and staff does apologise and they even offer a connection to another network that is working in the lobby and the kitchen area only... (not of much use if your room is on the third floor). However, I arrived on Monday and two days later it's still not fixed... And even though the hotel might not be blamed for that, it is extremely unconvenient for me! The second minor reason is the shower; there's simply not enough water pressure to shower properly and it is difficult to adjust the temperature... Well, besides those issues, I still enjoy my stay as I sleep very well and get a good start into the day with a delicious breakfast - sleep and food is fine, what more does one want?

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Winti, thank you for taking the time to write a review and please accept my apologies for the intermittent WIFI signal as this is something we are trying very hard to resolve. By the time you read this it should not be an issue and up and running pefectly. I am delighted that your overall stay was so good and you found our staff so welcoming and friendly. We really hope to see you again Patricia Green

"Excellent value - No Surprises - much as expected from BW branded hotel."

4
08/12/2015

Stayed here for the first time on DB&B basis for 5 nights in late Nov. Reception went smoothly, my room was ready early which suited me very well. Room on 3rd floor was fine,well equipped and pleasant, if slightly dated. Bed was very comfortable and I slept well throughout my stay. Heating, however was strange - radiators were encased for decor reasons, I assume - but this made it hard to assess heat levels in the room. Best of all were dinners in the brasserie, a reasonable choice, good quality food and excellent value for what I paid. Breakfasts were good though not exceptional. Staff were attentive and professional throughout, special plaudits here to Maria in housekeeping and her lovely smile. I enjoyed my stay at the Royale. It's hard to fault it and I would certainly stay there again. That said, somehow it lacked atmosphere - a bit staid really - but maybe that's just down to personal taste.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Robert, Thank you for taking the time to review our hotel and your great comments. I am very pleased you found our staff to be so professional and friendly and that you felt your whole experience was great value for money. I sincerely hope you will return some time in the future Patricia Green

"Great staff,Ideal location."

4
07/12/2015

Hotel Royale,Bournemouth is set in a quiet road within easy walking distance of all Bournemouth's amenities. It is also on the bus route of all buses which travel from Poole to Southbourne via Bournemouth so anywhere can be reached. The hotel has an excellent bar area which is quiet and not expensive. It also has a well appointed dining room and the food is excellent. We had a problem with our shower and we were moved to another room with no trouble and the staff couldn't do enough to accommodate our comfort.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Gill, thank you for your lovely review of our Hotel. I am delighted that you had such a good stay with us and hope we will have the pleasure of welcoming you back soon. Check out our great Winter Deals as we have some excellent rates available Patricia Green

"Friendly staff, good stay"

4
07/12/2015

Only stayed for 1 night but other than squeaky floorboards in my room and the room above it was a great stay. The gentleman behind reception was extremely friendly and welcoming. He advised me that there would be a function going on and that it would all be finished by 1am. Too be honest as it was December I half expected it. We were in a room on the 2nd floor and as the band were warming up we could hear it, so Im not to sure how loud it would have been if you were located on the 1st floor. There was a note on the bed advising us again that there was a function on and they offered you free earplugs if you wanted them. Room was very clean as was the bathroom. Dinner was very good as was breakfast. No complaints. Would definitely stay here again.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Samtaylor, Thank you for your constructive review, I note your comment about expecting Xmas Parties to be in full swing during December and I am so pleased that you were not hugely disturbed. Your overall comments regarding our friendly staff and food are really positive and appreciated. I am delighted that you will definitely be visiting us again and look forward to ensuring you have another great stay Patricia Green

"Good location, lovely staff!"

4
05/12/2015

We stayed at end of November with my sister and brother-in-law. We had a lovely room and the breakfast was superb. The location was brilliant, we walked to the pier and walked into town. Didn't use the car at all over the wekend which was great. The staff were friendly and attentive. Only drawbacks were having to pay for parking and problems with the wifi that weekend. We will definitely be returning there!

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Ellen R thank you for your very positive review, I am sorry that we were experiencing WI Fi problems whilst you were with us but that issue has now ben rectified. I sincerely hope that we will have the pleasure of a return visit in the future, we have some fantastic winter deals currently Patricia Green

"Good stay"

4
01/12/2015

Good • Good location. • Nice breakfast buffet. • Specious room. Bad • As a Diamond member, no free room upgrade or Recognition Gift. • Weak water pressure from shower. • Low ceilings. • Ground floor & no windows. • Bad Wifi signal with slow internet, not possible to stream videos.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Fang C, thank you for your review, I am however a little confused as we do not have any bedrooms with no windows, nor ground floor rooms and wonder if this is a review meant for another hotel?. If it was with us , I am pleased you enjoyed your stay overall Patricia Green

"Dated hotel - lets the best western brand down"

2
28/11/2015

I stayed in this hotel in November and found it very cold and soulless. The interior is in need of a refurb. The rooms were small (as expected) but cold. Cleaners left the windows open in a storm and there was no heating to warm up the room. Not comforting when you've been out in the cold all day. Bed very uncomfortable with very thin duvet. I would not stay in this hotel again.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear LinEdwards I am really sorry that you did not enjoy your stay with us back in November. I just wish that you had discussed our disappointment with us at the time and given me the opportunity to make sure that you were receiving our usual excellent service and very high standard. I never want my guests to leave feeling dissatisfied but sadly now, there is nothing I can do to put this right other than to hope you return and allow us this opportunity. Patricia Green

"Couldn't find a better hotel for service"

5
26/11/2015

I took a party of 71 to Hotel Royale Bournemouth for a Ballroom and Sequence Dance Holiday. Although the dance floor wasn't really large enough we coped. And had a great time. The hotel was superb and the staff more than excellent. In fact the service given from every member of staff from management level to the cleaners was better than first class. Nothing was too much. We were taken care of from the minute we arrived until we departed. I cannot recommend the hotel enough. We will definately be looking at going back again soon. I did not have one bad comment from any of my party. The food was amazing at every meal time and choices we had were wonderful and different to a lot of hotels we've stayed.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Pierre, thank you so much for your wonderful review; it is always very rewarding to receive such positive comments. I am pleased that your entire party enjoyed their stay. We hope we will see you all again sometime in the future Patricia Green

"Week Long Stay"

4
25/11/2015

Nice hotel to stay in, not far from the main drag for food etc. Room was pleasant & comfortable. Was somewhat warm but to be fair it was unseasonably mild outside for November! Only let down were Wi-Fi connectivity problems but I guess we were just unlucky on that front.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear BFenton, thank you for your lovely review and we are all pleased that you enjoyed your stay with us. I am really sorry that we were experiencing some WIFI issues at the time of your stay and this was an issue unfortunately out of our control but this has now been rectified. I sincerely hope we will have the pleasure of a return visit in the future Patricia Green

"3 Nighter Stay"

4
18/11/2015

Booked in here for a 3 nighter 15-18 November and had a lovely time. This is a Best Western 3 star but a very good 3 star, The staff were absolutely lovely, very friendly and always attentive. The rooms were lovely and clean with loads of wardrobe space and enough hangers!!!

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Cheeryb50 thank you for your lovely review and I am really pleased you had such a great stay. Your comments regarding our lovely staff are much appreciated and I will make sure they are made aware of your review. We all hope to see you again in the future; do check out our very special rates for Winter Season Patricia Green

"Lovely stay "

5
15/11/2015

Nice clean room. Lovely but a little bit pricey food and drink, but you get what you pay for ? delicious. Pool was a good size and clean. Staff were helpful, polite and friendly. Parking cost at £2 a night. Buffet breakfast was all lovely, well presented and cooked well. No complaints here.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear "Happy go lucky me" thank you for your 5 star review. Your feedback is greatly appreciated and I am so pleased that you had such a lovely stay with us. I will pass on your comments to the staff and we sincerely hope you will return some time, Take a look at our very special Autumn/Winter deals currently available on our website, Patricia green

"Overnight stay"

3
13/11/2015

Nice big hotel competitive prices! Dinner was a dismal affair as I think the main dining room was taken over with a function, I couldn't get out fast enough which spoilt my enjoyment of a dining experience as a women on her own but my main meal of calves liver was excellent. My bed was comfortable but every floorboard creaked! Breakfast in the main dining room was more pleasant overall a good hotel and reasonable but beware there is a small charge for the car park

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Lizzielou, thank you for taking the time to write a review about Hotel Royale. I am so sorry that you were the only person taking Dinner in the Hotel that night apart from the resident diners attending the Function. It is highly unusual that nobody else chose to take dinner on that evening as it was a Saturday night and we are generally very busy. I am however pleased that you really enjoyed the food. We are launching a super new menu very shortly and I hope you will return and experience our usual warm, welcoming and friendly dining ambience, Patricia Green

"Westerly Owners Association AGM and Dinner/Dance"

4
10/11/2015

We needed an Hotel that could accomodate up to 80 people for an event. Hotel Royale provided us with a meeting room for the day and the whole of the Restaurant for a dinner and Dance. All the staff were very helpful and friendly and made our organisation easy. We had about 35 rooms for the night and our members were very compementary regarding the room standards and the efficiency with which the dinner was prepared and served. Thank you all at the Hotel Royale

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Martin, thank you for your lovely review; we thoroughly enjoyed hosting your event at the Hotel Royale and we are all so pleased you enjoyed our services. If you decide to hold this event in Bournemouth again, we would love the opportunity to welcome you back, it was a real pleasure meeting you all, Patricia Green

"Hotel blessed with wonderful staff"

5
08/11/2015

The friendly, welcoming attitude of the staff all around the hotel makes a big difference to a hotel experience and at the Best Western they could not be more helpful. The location is perfect for beach and town - and quite too. Highly recommended

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Mike, ]thank you for your glowing 5 star review, your excellent comments are really appreciated by all the team here at Hotel Royale. I sincerely hope we will have the pleasure of a return visit, we have some fantastic Winter season rates available so do check them out, Patricia Green

"mini break"

4
06/11/2015

overall fab hotel would stay again great service good food lovely room spa ands pool fab fab bath was lovely easy acess to park of road nice relaxing lounge area . staff were friendly on arrival made us feel welcome

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Neil, thank you for taking the time to write such a lovely review. I am really pleased that you enjoyed all our facilities and you found our staff to be so welcoming and friendly. We have some great special offers through the Autumn and Winter season so hopefully we will see you again soon! Patricia Green

"Just one night"

4
03/11/2015

We Checked in nice and early. Check in was efficient, no queue, and our room was ready. Our Room was on the first floor, comfortable, with a good sized 5 foot bed. Plenty of space for our belongings. We were on a dinner, bed and breakfast deal, so we were looking forward to our dinner. We had pre-dinner drinks in the bar, which were nice, and went in for our meal. Service was quick and efficient. The food was very tasty and of good quality, and at a good price, in fact we would be happy to eat there even if we were not staying at the hotel. Sleep was good, little disturbance from neighbouring rooms or outside. Breakfast in the morning was plentiful, a good choice, and a simple format of help yourself to the buffet. Parking at the hotel is a little strange, as there is a barrier, which is great for security, but they make you pay £2 per night to park there. The cost isn't an issue, but does it really make any sense to charge a paying guest £2 to park for a night?

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Nick, thank you for your great review of our hotel and I am really pleased you enjoyed your short break with us. We do have an excellent team of chefs and I am pleased you enjoyed the quality of our breakfast and dinner. Your point regarding car - parking is noted, however I will point out that £2 is a nominal sum for secure parking and is a lesser charge than the council fee for street parking. I hope that we will have the pleasure of a return visit in the future, Patricia Green

"quality of key staff"

4
03/11/2015

Very nice hotel. Would happily stay there again and it is likely we will re-visit this hotel within the next 2 months. Will also recommend to friends and family members. We (myself and my Wife) booked this break at very short notice although we do know the area. What differentiated this hotel was the quality of key staff. Reception always had a cheery approach. Although it might be bad manners to draw attention to 2 exceptional members of staff. The main person was GAETANO DE ROSA (Senior Manager) who was always ready to help or advise on aspects of the hotel and in Particular as the Maitre D in the restaurant. . He also had a truly excellent assistant/waitress in Kristina G who again was always prepared to offer advice and to spend time talking to the diners. Both of these people always had a smile on their faces and were always willing to stop and provide a response on food and drinks. In my opinion the hotel was a much better place with these 2 members of staff

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Terry K thank you for your wonderful review of our Hotel and both Kristina and Gaetano are delighted that you have selected them as outstanding staff. I am really pleased that you will be visiting again in the near future and thank you for the recommendation to friends and family; it is really appreciated Patricia Green

"night away"

4
02/11/2015

nice hotel, great staff, good food and the swimming pool was nice.stayed in a nice room 313.Hot water kept varying in temperature, a new shower would solve this problem. not sure charging for the car park is worth upsetting your guests over but that's the hotels choice.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear LeighK, thank you for taking the time to write a review. Guest feedback is very important to us and I appreciate your comments as the can only help us to improve the quality of our product,. I am pleased you enjoyed your stay and hope to see you again some time Patricia Green

"In need of a major facelift"

3
01/11/2015

A mixed group of 18 of us stayed at this hotel mid October. The hotel is in need of major refurbishment, the carpets in the public areas are in places very worn and all of the floors creak making it nearly impossible to sleep through the night if people are returning to their rooms after you. The hotel restaurant was not a good experience for our group, a buffet type meal had been laid on for us on the Friday night and the two choices were very overcooked chicken and braising steak. The service was very poor and I complained to the Manager on the night who, in fairness, did provide all 23 of us with a free glass of wine for the wait that we had due to bad service. Bar prices are ridiculously high, £18.95 for a bottle of the cheapest wine, yes I know hotel prices are more expensive but this was excessive. The pool area was clean, however the pool liner/edges of the pool are very dirty and this put off a lot of my group going for a swim. The hotel is in a good position for accessing the beach and the parking overnight is very cheap. I would not stay here again due to poor service and the tiredness of the hotel.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Tintagel Wizard, I am really surprised at your comments stating major facelift required. I am sure the travelling public will see from all our other very positive reviews that this is your personal opinion and not in line with all our other excellent reviews. Your comments about poor service are also dissimilar to all the other excellent ones on our page and I am sure our potential guests will make their own assessment of our hotel and service Patricia Green

"Good hotel"

4
31/10/2015

VERY good hotel ever member of staff very good only downside make sure you get top floor(3rd floor) as you can hear everything ,BUT would go back here STAFF were the best, food and room VERY GOOD car par park only £2 per night

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Deart Gillyboy, thank you for your very positive review and I am really pleased you found our staff very helpful and friendly. We hope to see you again some time Patricia Green

"Suprised"

3
31/10/2015

I have stayed at this hotel on a few occasions and have always had a descent room but not on this occasion, the room was tiny and very very tired with thread bear carpet and the cleanliness left a bit to be desired, there were large cobwebs at eye level in the corner of the room, so I left them to see how long it would take to clear away, still there when I left...

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Chris, thank you for you review as constructive feedback is always welcomed and I too was also surprised by your comments. I have personally inspected the room and have been unable to find anything that resembled cobwebs but there were some "scratch" marks in the paintwork that could have resembled cobwebs. This has now been addressed as part of our on going bedroom improvement plan. I hope that we will have the pleasure of a return visit in the future and that we will have the opportunity to restore your faith in our hotel, Patricia Green

"Very happy with this hotel"

4
30/10/2015

My friend and I booked a "deal" for one night which included bed, breakfast and evening meal. I knew it would be an acceptable hotel but was pleasantly surprised on arrival. Staff were helpful and friendly. The room (there had been a little confusion as we requested a twin room and were given a double but they soon sorted it for us) was spacious and the beds comfortable. All was clean. I suppose the Wi-Fi was a bit slow but that wasn't 100% necessary and we were able to use it for periods of time. We were also surprised that we could choose from the a la carte menu. Both dinner and breakfast were of a good standard. We would definitely return.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear MaryB thank you for your lovely review, I am really pleased you enjoyed your stay and that our hotel exceeded your expectations. You may be pleased to learn we have a super new menu launching shortly in our Aqua Brasserie, something new for you to try when you return in the future. I look forward to welcoming you again, Patricia Green

"Welcoming"

5
30/10/2015

This hotel I can't fault. The staff were brilliant, helpful, hardworking and above friendly. Nothing was to much trouble. Always smiling despite the long hours they work. You would see a person at breakfast and later working the bar. The room we were given was clean & comfortable, plenty clean towels, linen & tea coffee. The breakfast was very good. Sometimes when a buffet meal is being served some of the food can tend to go slightly dry, but this was not the case, the food was good. There was also a choice of toast, cold meats etc. We did not have an evening meal in the hotel, but I was informed by other guests the food and service were excellent. A member if one family recommended the fish and chips. When we checked out, our bill was presented and priced on a daily basis. I had never come across this before. It was explained to me the reason was so that if a customer was to use, (for example), room service one day, the next day drinks from the bar, charged to the room. The items could be kept separate, in case of dispute. This system is to protect both the customer and the hotel. The hotel pool was good, it's a bit small and could get crowded but it's fine for a hotel of this size. I said I couldn't find a fault, perhaps to much chorine in the pool? Eyes stinging. I hope this review helps. Well worth a visit. If the hotel management read this, Thank you. Howard

"60's throwback!"

2
29/10/2015

A very tired hotel in need of updating. Most uncomfortable bed in a cramped bedroom looking like a throwback from the 60's. The window didn't close. The waiter didn't know whether or not they did toasted teacakes and had to show him them on the lounge menu. When they came, they had been microwaved not toasted and were almost inedible. Reception staff were very pleasant and helpful and, as we were only staying 1 night, put this one down to experiance.

"Good for business"

4
28/10/2015

Well located (10 minutes walk to the town centre) hotel with own (chargable - £2 overnight) private parking. Good room, breakfast (although coffee could be better) and overall experience. Ideal for business.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Tomas, Many thanks for your review and I am really pleased you enjoyed your overall experience with us at Hotel Royale. I hope we will see you again on your next business trip to Bournemouth Patricia Green

"Short Break."

4
27/10/2015

Have stayed at this hotel before and expect to do so again. Reasonably convenient for walking to town centre and resort facilities and plenty of parking. Food and service very good. Only one small lift for two people at a time. Some traffic noise in bedrooms at the front. Steps up to front door.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Robert, thank you for your review and I am pleased to read that you are a returning guest, I hope we will have the pleasure of welcoming you again in the future. I am really pleased that you enjoyed your short break with us Patricia Green

"It does what it says on the tin"

3
26/10/2015

If your looking for a fairly cheap no nonsense room near the center and beach, then this place fits the bill. Only ever had single rooms, which are very small, no idea if double rooms are much larger.

"Extremely welcoming"

5
26/10/2015

My Partner and myself booked into this hotel for a friends wedding and a well deserved break away as he is currently undergoing a course of Chemotherapy. Upon arrival we were greeted by a lovely receptionist. We stayed in room 120. The room was on the second floor and was extremely clean and spacious. Tea and coffee plentiful. The massive double bed was really comfy. The bar area was spacious and staff very helpful. We had paid for breakfast. You were spoilt for choice. From a range of cereals,fresh fruit salads,croissants, and various choices of cooked meats and a cooked English breakfast. What I thought was really welcoming was the fact that everything that was meant to be hot was including the plates. Fresh ground coffee served in pots to your table just finished off the brilliant service. My Partner had to have certain foods cooked from fresh and when we asked this was done at a moments notice. If I had to find a minus in our 3 day stay it would be the height of the bath but maybe that's because I have a smashed up knee making it a tad harder to get in to have a shower ( or old age ) If it's a break you need then I would certainly recommend this Hotel and I am certainly looking forward to visiting again.

"Very nice hotel & great staff!!"

5
25/10/2015

Stayed here with friends in august for 2 days and our stay was lovely! It was our second time and we will definitely be back. Nice swimming pool, polite accommodating staff, lovely breakfast! The only thing that might bother some - are squeaky floors. You can hear people walking upstairs. But this didn't ruin our stay.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Eagle 82, thank you so much for taking the time to write a very positive, 5 star review and I am really pleased you enjoyed your short break with us so much. Your comments regarding floorboards are noted and I want to reassure you that we do have an on going improvement plan to deal with this issue. We would love to welcome you back to Hotel Royale some time in the future, Patricia Green

"Short break"

5
23/10/2015

A great hotel with lovely staff and good food. Easy walking distance to seafront, and about 10 to 15 min walk to town. Enjoyed buffet breakfast, and evening meal. Lovely lounge/bar area. Didnt have chance to use pool facilities.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Gillian, thank you for your wonderful 5 star review, Guest feedback on our Hotel Service is very much appreciated and I am delighted you enjoyed your short break with us so much. I sincerely hope that we will see you again in the near future, Patricia Green

"Brilliant hotel!"

5
21/10/2015

A great stay in this very nice hotel! The room was good and well supplied with tea/coffee/milk & biscuits. In the bathroom there was complimentary toiletries. The bed was comfortable and the pillows were good quality. Free wifi worked well in the room as well! We ate in the Aqua Brasserie in the hotel for our evening meal and breakfast which were included. The evening menu was good and varied, the food was great and nicely cooked! The same for breakfast, which was a well stocked buffet with hot and cold food. The most outstanding quality about this hotel is the niceness of the staff! Cheerful and happy in their work and helpful and welcoming to the guests! Hotel is in a nice road in a good location...10 mins walk way to Bournemouth railway station and a short stroll to the seafront, the cliff railway and a nice walk along the beach to Bournemouth town. Close to the university for anyone visitng there! Highly recommended will certainly return!

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Haziec, thank you for your lovely 5 star review. I am really pleased you enjoyed your stay and especially appreciate your comments regarding our friendly welcoming staff. They are a great team and will always go the extra mile for our guests. I am also so pleased that you enjoyed our excellent food and I will pass your comments to chef. We have a new Winter Menu starting very shortly and we are all very excited about that. I sincerely hope that we will see you again in the future, Patricia Green

"Lovely Long Weekend"

5
19/10/2015

We telephoned ahead for a quiet room as we had stayed here before and had a room at the front which turned out to be a bit noisy ( people and traffic). We arrived early on a Friday morning and asked if they could call us when the room was ready as we wanted to do some shopping in town. The receptionist called us about 1 pm. She said a room at the rear of the hotel had been allocated to us but there was a family room available in the chalets behind the hotel which had more space. The room was VERY spacious, so was the bathroom and very warm. But could have done with a bit bigger TV as the bed was so far away from it!!!! We used the pool twice - warm and clean and the Sunday afternoon - no one else there. Had one evening meal in the restaurant which was good with polite service. New manager very nice, helpful and knowledgeable - he remembered names and what you had planned the day before - asking how things had been. Breakfast was good BUT not everyone wants a full English breakfast - just cereal and toast and it would be nice to have some decent, crusty, uncut bread for toast rather than the sliced bread that went soggy after toasting. Any chance of a safe in the rooms??? Otherwise all excellent. Look forward to returning in the near future.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Juliet, Thank you for your very positive review of our Hotel. We always take customer feedback very seriously and you will be pleased to know that we have now added freshly baked, crusty bread to our breakfast buffet and it is proving to be a very popular and a welcome addition so thank you! I am really pleased you enjoyed so many aspects of your stay and hope that we will have the pleasure of a return visit in the future, Patricia Green

"Small Bedroom"

4
18/10/2015

Second visit to this hotel this year. Very happy with restaurant, all staff very pleasant, lounge area comfortable. Only groan size of bedroom,double bed but little space either side of bed. Bathroom good except size of bath - would suit a very small person. Excellent position for east cliff .

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Peter, thank you for your review and your constructive feedback. I am really pleased that you enjoyed our food and service and if you do return in the future, please request a larger room and we will ensure that you have a room that meets your expectations. I am glad you enjoyed all other aspects of your visit and sincerely hope that you will visit us at Hotel Royale again in the future Patricia Green

"Good location "

3
18/10/2015

Other than the reception when we arrived all the staff were great. Reception needs to improve with a smile and a welcome as it will create a good first impression. Room was clean and comfortable but avoid the third floor as there is very little water pressure and water temperature can vary dramatically when water is turned on in another room. Food is good and good service.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Keith, thank you for taking the time to write a review and I am truly sorry if you did not receive the usual excellent Hotel Royale welcome. I will use your comments for further staff training. I am really pleased you enjoyed our great food and service and I hope we will have the pleasure of a return visit when we can ensure you do receive our usual excellent welcome. Patricia Green

"Great Service, Great Food, Great Location"

5
17/10/2015

We wanted a room for one night to break our journey between a few days in the New Forest and a few days in Weymouth. We often choose Best Western because I am in their Rewards scheme. We were pleasantly surprised by this hotel. Everyone was very friendly from the moment we checked in to the whole dining experience (the staff were very friendly with our 3 year old and they had books and puzzles to occupy her). The food was very reasonably priced, good portions and very tasty. Next day, we were only a 10 minute walk away from the Pavilion.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Daren, thank you very much for your very positive review of our hotel. You are right, the Chalet rooms are perfect for young families as they are so spacious and have great access to the swimming pool. I am really pleased you all had a great experience and enjoyed our good food and service. We hope you will return some time soon Patricia Green

"Great Hotel"

5
15/10/2015

A very enjoyable stay at this hotel.We had B&B but used the restaurant for 2 nights which also very good food and the staff were very friendly.There is a great atmosphere at this hotel and the staff can't do enough for you.Highly recommended.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Malcolm, thank you for taking the time to write a wonderful 5 star review. We do all work very hard to ensure that all our guests feel very welcome and I am pleased you enjoyed Chef's excellent food. We have a fantastic new menu coming very soon so do try out the Aqua Brasserie again if you return to Hotel Royale in the future. Patricia Green

"Good value for money"

3
14/10/2015

Staff are good and it is reasonably priced. Decent location, not that I have ventured out on my last two visits. I have stayed in Bournemouth a lot and it is easy to get around from here. In truth the rooms could do with a bit of TLC. It wouldn't stop me from staying there as the price is so good. Food is decent for the money too.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Matt, thank you for taking the time to write a review and I am pleased you find the Best Western Hotel Royale to be good value for money. We are in an excellent location for central Bournemouth and we have a team of excellent, friendly and professional staff that always go the extra mile for our guests. We hope to see you again soon Patricia Green

"Nice building & location but rather aged"

3
14/10/2015

The outside of the building is lovely and there is plenty of parking but for some reason the hotel charges £2 per night! The reception and entrance area is smart and looks fairly up to date and check in was quick and easy but although I'd been told I would have a room update through my GCCI I was given an ordinary room which had a very musty smell by the door. The room was a reasonable size but fairly dark but it did have tea/coffee making facilities and a working TV. The bed was large but rather hard with uneven parts of the mattress, the pillows were fine with more in the wardrobe if needed. The bathroom was large & airy but could have done with more shelf space. There was a bath with a shower and the shower pressure was reasonable. There was a reasonable choice at breakfast and at least the tea & coffee were brought by staff rather than been self service from machines. The hot breakfast was ok but the quality of the sausages was rather poor and the food was not very hot. There was free WiFi but as I didnt use it much I'm not sure how fast it was. The staff were all very friendly & helpful but the bedroom could do with a facelift and the quality of the breakfast needs improving but the hotel is within 5 mins of the beach & restaurant/shops.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear John, thank you for your constructive feedback without which we cannot improve, We do have an on going improvement plan throughout the hotel including bedrooms and I am sure if you do return to us you will notice these changes we are constantly making. Next time try one of our superior rooms as I am sure you would appreciate the size of room and the inclusive added extras. Patricia Green

"All hotels should be like this!"

5
14/10/2015

This is an amazing hotel. Really friendly and very professional staff, impeccably clean and good value for money. Because of a delayed property purchase, I have been staying here for several weeks and it's become more of a "home from home" for me! I can't recommend the hotel highly enough. Don't forget to have the fantastic breakfast and the bar snacks are great too!

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Don, thank you so much for your glowing review of our Hotel and we are all so pleased that you really feel at home here. Don't forget to visit when you finally move into your new home. I know you really enjoy our Breakfast and you will be more than welcome to pop in anytime to see us and experience our great breakfast again! Patricia Green

"A great break"

5
13/10/2015

Excellent hotel for rest & relaxation. Great staff, good rooms, great breakfast. Not to far from the shops, restaurants, bars, nightlife &, of course, the beach. Excellent views from the East Overcliff road across the English channel & the bay.

"Great Hotel"

5
07/10/2015

Already booked Monday & Tuesday Nights but decided to go on Sunday, rang before & they said no problem arriving a day early. Arrived & said we wanted a large room this was no problem & given a family room. All staff were very friendly & worked hard. I was trying to pick out a staff member who shone but can say they are all great. It appears they have a large amount of return guests & not surprised. Informed this is there smallest hotel & staff work as a team. Well Done.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Bazz, Many thanks for you lovely review and I am really pleased you found all our staff to be hardworking, friendly and efficient. They are a great team! I hope you will return some time in the future and experience our hospitality one more, Patricia Green

"AUTUMN BREAK"

4
05/10/2015

Had a lovely break here but the first room we had a nightmare with plumbing, i.e. shower and taps. We asked to be moved to another room and without hesitation even though we had used the first room was moved to a much nicer room. Impressive.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Sandra, thank you for your constructive review and I am pleased that my staff were able to resolve your room issue. I am glad that once this was resolved, you found your room impressive and had a great Autumn Break with us at The Hotel Royale. I hope we will have the pleasure of a return visit Patricia Green

"Stayed for Business"

3
05/10/2015

Stayed one night for business reason- good location, Room basic but clean,,mattress dreadful, Wif fi worked ! Hurrah! helpful friendly staff ,good bar food, average breakfast with the dreaded sliced bread, but lots of hot coffee

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Gillian, thank you for your review. Without constructive feedback we cannot continue to improve and all your points are noted. You will be pleased that we are now planning to add freshly baked bread to our buffet breakfast and will continue to offer lots of good, hot coffee! Mattresses are a very personal preference but thank you for mentioning yours. If you return please advise us in advance of your preference and we will try very hard to allocate a suitable room with your mattress preference, Patricia Green

"Oh what a Weekend"

4
04/10/2015

I must say from the time we booked into the Hotel it was very good. The receptionist was efficient and polite,room 116 was our room not huge but ok.All the staff that we met were excellent nothing but helpful and pleasant to make your stay a good one. A nice indoor pool, warm ,and lawned area just outside. I have to point out two staff members Mark and Katerina that went out of they way to make sure that you had an enjoyable stay. The food at the Royale was of good quality,breakfast was plentiful and dinner was enjoyable. On Saturday we asked if could have dinner in the lounge bar because we wanted to watch Wales v England (World Cup game),no problem enjoyed the food and the result of the rugby was just as good. I did have some banter with a group of golfers from Yorkshire who were watching the game, I won't tell you who they were supporting. Hotel is 5mins to east cliff zig-zag to make your way to the beach, a pleasant walk to the gardens and town centre . The only problem we had was Between 6-7pm pigeons settling down for the night outside our bedroom window . All in all my wife and I had an enjoyable weekend at Royale and would have no hesitation on staying here again.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Gadlys, I am so pleased that you had a wonderful weekend with us here at The Hotel Royale. Your excellent comments are really appreciated and it is very rewarding for the staff when they are mentioned by name, I will make sure they see your review. We do have a great team here and they all work very hard to ensure our guests have a memorable stay. I hope you will choose Best Western Hotel Royale again in the future, Patricia Green

"Friendly staff, excellent food."

4
04/10/2015

I had been in this hotel couple of years ago and I was very happy. This time I could see couple of improvements, especially in the bar (amazing coffee) and in restaurant. Well done. One thing has not changed, during the night you can hear everything, people walking, using showers etc... Room was perfectly clean, but the bathroom a little bit old and the shower was not working very well. The staff were amazing, they were very friendly and respectful not just to us but also to each other what I find very important. The atmospehere was very good. I did not have time to thank the lovely czech lady in the bar who looked after us every evening and on breakfast in the morning and was very professional. Later on our TV did not work so she went upstairs and fixed it. Check in and check out were very quick. The food was just amazing, we ate in the bar every evening and we loved the breakfast buffet. Thank you for everything.

Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
Dear Ally, I am so pleased that you chose the Hotel Royale for your return visit to Bournemouth and I am delighted that you have noticed the improvements we are making. We are very proud of our hardworking staff and I am glad that you found them all to be so friendly and helpful. We would love to see you again in the future and thank you for your excellent comments Patricia Green