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Best Western Plus Boston Hotel, Boston

3.5/5  - basé sur 1445 notations.
891 Massachusetts Avenue, 02118-2607, Boston, United States - See map

For hotels in downtown Boston offering great value and friendly service look no further than the Best Western Plus Boston Hotel. Our location is what really stands out and makes tourism and business travel a breeze. If you’re searching for Boston hotels near Fenway Park and the observation tower we are the perfect choice. There are plenty of activities to do in Boston, so catch a game at Fenway Park, home of the Boston Red Sox’ during the baseball season. When travelers come to Boston we’re happy to accommodate by offering group excursions of the city including year-round stadium tours. All of the Boston hospitals (Boston Medical Center, Brigham and Women’s Hospital, Boston Medical Center) and the Boston Convention and Exhibit Center are other reasons why many of our guests stay with us. If you’re here for a special event, visiting a loved one at the hospital or for tourism, you deserve an unbeatable location. That’s exactly what we deliver at the Best Western Plus Boston Hotel because we understand convenience is a top priority. For hotels near downtown Boston, we’re just minutes from the big city, which helps provide the fantastic value that our guests deserve. From the Boston Marathon to the rich history of the city, there’s no shortage of attractions close to this Boston hotel. Check out the original Cheers Bar, or explore the incredible delicacies of the city. Irish festivals and St. Patrick’s Day are huge here, and we welcome travelers who come to engage in the festivities. No matter what brings you to Boston, count on a reputable hotel to provide you with the accommodations you deserve. Free parking, free breakfast, free shuttle to the local train stations are all yours for a competitive price at this all-suite Boston hotel that sleeps up to five in a double room. Who says staying city-adjacent has to be expensive? Enjoy your stay.

Best Western Plus

Boston Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 1448 guest reviews
NOTE ISSUED
Excellent
354
Very Good
552
Average
276
Poor
154
Terrible
112
REFER TO NOTICE
Business Business
249
Couples Couples
333
Family Family
542
Friends getaway Friends getaway
193
Solo travel Solo travel
55
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Affordable Boston hotel"

3
16/07/2018

This hotel usually offers clean and updated rooms at a good price. It is very convenient to Fenway Park and has a shuttle. Area around hotel is main drawback, with next-door drug rehab clinic. It simply is unsettling to see so many drug-dependent folks in close proximity as you come and go from the hotel. The hotel also appears to offer little to no security or monitoring of parking around hotel.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear David, Thank you for taking the time to leave some comments on your recent stay. Providing clean, comfortable, and convenient accommodations are one of our main goals, so we're glad you enjoyed your rooms and our location. However, we're sorry to hear that the area and security were a concern. Safety is a top priority, and we have security-staff on-site every night as well as security cameras for our guests' safety. We hope you'll join us again for a relaxing night's stay in our clean, updated rooms.

"Nice Property/Questionable Area"

3
16/07/2018

The service and accommodations are fantastic; however, the neighborhood isn't what we anticipated. It's nice to catch a quick taxi/Uber/Lyft ride to downtown, the Wharf, etc. If you have a vehicle, the parking is free which is nice, but you may not want to leave valuables in it.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Chris, Thank you so much for paying us a visit. We're pleased to see that you enjoyed our welcoming facilities, friendly service, and convenient parking. We're sorry if you didn't care for the surrounding area but hope that all other aspects of your stay were enjoyable. We appreciate the chance to be your host and wish you all the best.

"ruined my trip to boston"

1
11/07/2018

when i booked the hotel i was assured by the call center in arizona that it was in a good part of town and "very nice" once i got there there was police activity all over the place with 25-30 homeless people and many hookers around it. the whole area around the hotel had fences and barbed/razor wire around everything. i felt very unsafe and i tried to get my money back from the hotel but the did not refund me. i felt very unsafe and my rental car would have been at risk of being broke into. I will never stay or use best western again. i will do everything i can to spread how bad the customer service is with this company. Best western officially made my trip horrible and regrettable.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Elijah, Thank you for coming to us with your concerns. It was never our intention to misrepresent our location in any way and we offer our heartfelt apology for any aspects of our surrounding area that made you uncomfortable. It's regrettable that the situation wasn't handled more appropriately at the time and we'll discuss this with our team. We're saddened that your experience has discouraged you from choosing our brand again, despite the security measures we have in place. We appreciate you reaching out to us and hope you'll consider allowing us an opportunity to make this up to you.

"Good room in a not great part of town"

3
10/07/2018

The hotel room itself was very nice. Extremely comfortable beds, a mini fridge, and plenty of space. I was in town for a Red Sox game, and while I would not want to walk from there to Fenway and back, an Uber ride was only about $11. Parking at the hotel is a bit scattered and not the best. The area of town is not great, and there are a lot of homeless around, but I didn't spend much time outside there so it didn't really effect me. All in all, I'd stay here for a night or two again if I was on a budget, but I'd try and look elsewhere first.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for taking the time to leave us with a few comments on your recent stay. Providing a clean, comfortable, and restful stay is always our main goal, so it's great to know that you were able to enjoy our large fully furnished rooms. We're sorry to hear, however, that the parking and area were not to your preference. We hope you'll join us again for another full-value visit during your next trip to the city.

"Great hotel in Boston"

5
10/07/2018

Great hotel in Boston Nice hotel in Boston. There is a transfer. There is a shopping center nearby. 10 minutes by car to the city center. Not far from Logan airport. Free Breakfast and very tasty. Large spacious room. free Internet. During a visit to the hotel broke the TV, it was replaced very quickly. Recommend.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dan Cru, It's always wonderful hearing from our guests. We're happy our location was ideal for your trip and that you had a pleasant stay in our spacious, inviting rooms. Our staff was happy to promptly replace your TV and will be glad you enjoyed our excellent breakfast selection. Should you be in the city in the future, please come see us again at Best Western Plus Boston Hotel.

"Stay away!"

1
08/07/2018

Location is horrible (not the hotels fault I know, but still horrible) with us watching people shoot up drugs right across the street as we looked out the window. We also witnessed at least one drug deal out there as well, and when arriving back to the hotel after a concert we attended, we came back to a bunch of homeless people sleeping on the ground next door to the hotel. Again, I understand that the homeless must sleep somewhere but it really took away from the overall feeling of a safe location with all that we saw while there. There were at least 30+ people hanging around high as kites throughout our stay, with WAY more late night...probably closer to 100. Not an exaggeration either. Very sketchy! I was very worried about my car being broken into as well considering how many people were out there loitering (thankfully it wasn't, and we had a handicapped parking pass so we were able to stay next to hotel/on site rather than off site like most of the other guests). The other issue was one of our bath towels had a huge dark stain on it which was gross and the towel was folded in a way that it wasn't noticeable until you go to use it, and the desk seemed to have dried syrup or something from a previous guests breakfast maybe? Also the “full” breakfast options are pretty limited and I wasn't impressed with the breakfast at all. Over all, even though the hotel was decent as far as set up and the room itself, we wouldn't stay here again!

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for providing us with some helpful feedback, we value each and every review that we receive. We're satisfied to see that our rooms met your expectations. We're very sorry about the stain on your bath towel and apologize for any concerns with safety that you encountered. We have a security guard on site every evening from 11pm to 7am, as well as video cameras in our lobby and entrance area. We appreciate you choosing to stay with us and truly hope you'll give us another chance to host you again.

"DO NOT STAY HERE!"

1
08/07/2018

DO NOT STAY HERE. Drug addicts and prostitutes everywhere. This hotel is extremely misrepresented on its website. They will not refund money. I will never stay at a Best Western anywhere again because of the way they handled my reservation refund.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Eric, We are deeply disappointed that you were not satisfied with your stay with us and we would invite you to reach out to us directly to discuss your stay in more detail.

"Great hotel in a very poor neighborhood"

3
06/07/2018

The hotel was ideal. The service was excellent. The cleanliness was A+. The breakfast offered a wonderful selection. However, the location of this hotel negates all of it's good . You cannot walk outside the hotel. It cost us a fortune on Ubers to get to and from this location. People who wanted to smoke couldn't stand outside for fear they would be bothered by the riffraff congregating across the street.

"Crawling with Junkies and hookers"

1
01/07/2018

I think this hotel may be seriously damaging the best western brand. I stayed here due to brand reputation and expecting the same quality and safe location as every other BW Unfortunately this was very much a feeling of being a star in your zombie film. While I appreciate the world is not all bows and ribbons i didn't expect to charged $140 for the pleasure. Considering the Sheraton in the centre of town was offering room for $150 I have attached a picture of the after party at 1 point there were 50 people gathered at this spot “getting wrecked” as one person told me.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear David, We are truly sorry that your recent stay did not meet expectations and that the surrounding area and party negatively affected your visit. We do encourage our guests to reach out to us with any concerns during their stay in order for us to quickly work towards a resolution and strive to ensure the safety and comfort of everyone. Once again, please accept our apology. We hope that the rest of your trip was wonderful.

"No Problem Within The Walls"

3
29/06/2018

This was a very clean hotel with pleasant, accomodating staff. However, the neighborhood is not good. My car was vandalized the last night we were there. The manager was sweet and offered a discount. I don't fault the hotel, but I won't book again. The Boston cop referred to the area as crack alley.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Jennifer, We are very sorry for your recent experience, and we apologize for the troubles that you encountered. We always strive to ensure the safety of our guests and their belongings, and we apologize that you experienced otherwise. However, we are glad to know that you enjoyed our clean facilities and pleasant staff members. Thank you very much for sharing your feedback, and we wish you all the best in your travels ahead.

"Very dangrous place to stay, do not stay here, unsafe."

1
29/06/2018

________________________________________ You must be informed the surrounding area is totally UNSAFE. Roxbury is one of the MOST unfortunate areas in almost all of Boston. I am very disturbed that the photo's and the comments are favorable for this place as getting from your car to the two parking lots that are away from the building is the most frightful experience I've ever had. There are 6 parking spots close to the building and always taken. I feared for my life every night getting into the hotel and this was also during the day. There is a methadone clinic near-by as well as 2 hospitals and the streets were littered with drug addicts, dealers, prostitutes and the like. I witnessed a woman who was having serious withdrawal symptoms in the parking lot one car away from mine. The police had come to help her but it was a horrifying scene to say the least. The place also said the rate would be one price and then added an extra $300 plus dollars at the end and this was done in a sneaky, unjust way where the woman behind the counter kept saying 'you signed the paper upon arrival' and I did, but at the end when the itemized list came out they had added ALL these extra 'fees' and would not negotiate a refund of any kind. I did NOT appreciate their being sneaky and unwilling to adjust the price, really bad scam to say the least. I cannot support people who do this to other hard-working people who are there on business or visiting people at the hospitals.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Maria, We are saddened to read that you did not enjoy your visit with us. While it is unfortunate that our area was not ideal for you, many of our guests do find us to be perfectly positioned to visit some of the health resources in the area. We utilize a free shuttle to help our guests move about safely and securely. With a security officer on site, we always encourage our guests to report any discomforts to us. With regard to your reservation, we strive to always be upfront with any charges and are available to answer any questions that you may have. Please feel free to reach out. We hope to have the opportunity to provide another experience of the quality you deserve here in Boston.

"Great Hotel Great price with breakfast and parking"

4
25/06/2018

The only downside was the outside. It is sketchy. But they have a shuttle to take you to the T. So you really don't need to be outside much. The were very accommodating and great breakfast. Just plan on going other places to eat and don't plan on walking unless your brave.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Although our location wasn't your preference, we're overjoyed to hear that you were impressed with our reliable shuttle service, accommodating staff, and delicious breakfast at Best Western Plus Boston Hotel. We hope that your travels will bring you back to our hotel, and thank you for the positive review!

"Nice room, scary neighborhood"

3
20/06/2018

This is really a tale of two rating criteria: room quality and setting. The rooms here are very nice; I had a suite with all the amenities, clean and functional. Breakfast is good, the fitness center is small but useful and the service is way above average. Sounds like a great place, right? Not if you look outside. The immediate area seems to be the place of choice for vagrants in Boston--they are everywhere lurking around (not in the hotel, which has no visible sign of security). Parking is in the back of a gas station lot, which caused low level anxiety the entire time I was at the hotel. In short, this place is located on the fringe of a dicey neighborhood leavened by heavy industrial establishments. It is something of a food desert, except for a nearby McDonalds. So, if you have a high tolerance for urban dystopia you will enjoy your time at this hotel. Otherwise, steer clear. It's a shame because this would warrant a four or even five star rating in a different environment.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Walden, We appreciate your feedback and the opportunity to address your concerns. It's great to hear that our clean, spacious rooms and excellent breakfast selection impressed you. Our wonderful staff will also be glad to know you valued your interactions with them. However, we're sorry for any concerns about the area. For everyone's safety, we have security guards on site from 11 pm to 7 am as well as security cameras in the lobby and entryways. Should you be in the city again, we hope you'll consider staying with us.

"Double booked room and terrible service"

1
10/06/2018

I would have put a zero out of five, but that was not possible. I was put in a frightening and potentially dangerous situation, and have only met with rudeness and dismissal from the staff of both this hotel and corporate Best Western since then. A man walked into my room a few hours after I had checked in, because the front desk had double booked us into this room. Despite owning to their mistake (a trainee was left alone to check me in), they did offered no recourse and only apologized or offered a new room after I went to the desk and demanded an explanation. I asked for the manager to call me and he/she never did (this happened a week ago on Sunday, June 3). I checked out immediately and have not heard from the hotel or from corporate Best Western despite lodging a complaint and, again, asking multiple times that the manager call.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Sarah, We are deeply sorry for your experience during your recent stay, and we apologize for your unreturned calls. We will look into the matter and will be in touch shortly. Thank you.

"Very nice, but terrible neighborhood."

3
08/06/2018

Very nice, but terrible neighborhood. City is beautiful, worth visiting Boston. A lot historical places to visit and many restaurants to pick from. I would definitely come back.but like any city, be aware of your surroundings.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Jackie, Thank you for staying with us and taking the time to share your experience. While we're glad your overall visit was pleasant and that you enjoyed exploring the city, we're sorry for any concerns about the area. For everyone's safety, we have security guards onsite from 11 pm to 7 am and we also have security cameras in the lobby and entryways. Should your plans bring you back to the city, we welcome you to stay with us again.

"Shady part of town"

4
08/06/2018

A great, historical hotel, close to a big hospital, centrally located but not in the tourist area. Very clean inside, good staff, clean, large, luxurious rooms but just outside the door... Yikes! especially after dark. We took Uber everywhere but stayed in lobby until they were outside.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Robyne, Thanks for the feedback on your recent stay. We're sorry to hear that you didn't find the area to your preference, we do have security on property overnight as well as cameras in the lobby and entranceway. We're pleased that our central location was convenient for your visit, and that you enjoyed our large, luxurious rooms. We hope the next time you're in the city you'll give us the opportunity to host you again!

"Thank you!"

5
06/06/2018

Deginet was phenomenal! She helped me with every facet of the stay and made the experience a wonderful and comfortable one. I highly recommend it! The room was spacey the breakfast was wonderful. I forgot my bag in the dining room and before I even asked, a nice gentleman came to give it back to me.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Elad, It's important to us that everyone who stays at Best Western Plus Boston Hotel has a wonderful experience, so we're thrilled to know our wonderful staff impressed you. We were proud to offer you a spacious, comfortable place to rest and a tasty variety of breakfast options. Thank you for your kind words. Please come to see us again soon.

"Beware of drug addicts in area"

1
31/05/2018

As soon as we pulled up to check in someone overdosed in front and had to be taken in an ambulance. Filled by dozens of drug using zombies patrolling the property at all hours of the day. Not the place you want to be for a night in the city.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for taking the time to share your recent experience with us. We understand that safety can be a concern and guarantee that it is one of our top concerns as well. There is a security guard on site each evening from 11 pm until 7 am, and we have video cameras in place in the lobby and entranceway to ensure the safety of our guests. Please accept our sincerest apologies for your experience. We wish you happy and safe travels.

"Good hotel,Bad surroundings"

2
29/05/2018

“Our stay was ok as long as we didn't go outside. The area is infested with heroin addicts 24/7. I saw a junkie next to the front door with a syringe in his arm while waiting for a cab. We did not feel safe. Otherwise the hotel was fine.” Chris, United States of America

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We are so sorry to hear that you did not feel safe during your stay! Guest safety is our top concern which is why we have a security guard on site every night from 11pm-7am and video cameras in our lobby. If you ever feel unsafe during your next visit, please do not hesitate to let someone from our team know.

"PLEASE READ before booking"

1
27/05/2018

Even though the room was nice and the staff very professional, your like a prisoner in a cell since you could never roam the streets because of the homeless and drug people around the building. Plus when the hotel provides free earplugs to their guest, it cannot be an enjoyable stay. That is what you get when you do not read trip advisor before a friend books a room. First let me say that the rooms were large and VERY clean plus the staff was very concern about internal security. But with loads of people in the parking lot waiting for the methadone clinic to provide them with drugs, the location of the hotel is not a safe environment. Add the hotel is just down from a large hospital that has ambulances arriving with sirens all hours of the day, you can see where the free ear plugs are provided. This hotel is just not in a quiet or safe location. The reason for our trip was to take in a few games at Fenway Park. We were told that they provided a shuttle to the games. However, this proved false and only took you to a location so you could take another form of transportation to Fenway. And with the view outside the hotel, the hotel shuttle leaving me in an unknown location seemed like an appalling situation. Look, the hotel was clean and well kept but you want to at least feel somewhat safe when you pay the large fee they demand for a room. This was not how we felt at this hotel. Do yourself a favor- spend the extra money and stay somewhere that is safe and you do not need ear plugs.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Barry, We're sorry to hear you did not enjoy your stay with us. While we're glad our clean rooms and prompt, friendly service impressed you, we apologize for any concerns about safety and noise disruption. We hope the provided earplugs and onsite security measures helped you feel better about this. Please also accept our apologies for any confusion about the shuttle. Our staff is always happy to help arrange alternative transportation. Should you be in the city again, we'd appreciate the opportunity to host you.

"Stay Away!!!"

3
26/05/2018

There are DOZENS of homeless and drug addicts right out front and across the street! There is no parking within the hotel property; you have to park on the side of the hotel across the street “AT YOUR OWN RISK” (there was a sign). No place to drive up to check in and unload your luggage; no bell hops, so you have to go inside and get your own cart and load and unload your luggage. Not good at all. There are many other hotels at comparable prices away from this environment with better surroundings and service.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for your honest feedback regarding our location and service. We regret that our location was not to your liking, as the safety of our guests is top priority. We appreciate your review and we wish you safe and pleasant travels.

"Nice inside.... but outside.... not so much"

3
23/05/2018

Although the suite was great, the staff wonderful, and the breakfast plentiful.... the surrounding area was the flaw. If you need to be near the hospital, than its excellent. BUT, the constant ambulance sirens and police cars all night was difficult to sleep. Surrounding areas seemed to be struggling with the economy so walking around was not an option. They have a great shuttle to take you to the nearby train but we chose to do the $12 uber on the return from the wharf area to get door to door service, that was a wise choice !

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Maryjo, We welcome and appreciate all guest feedback, and thank you for taking the time to share your constructive comments. We are glad to know that you enjoyed our excellent facilities and found our staff to be friendly and helpful. However, we are sorry that you found the surrounding area to be less than desirable. We make the safety of our guests the top priority, which is why we have a security guard on site every night, video cameras, and a shuttle to help our guests get out and enjoy the sights. Once again, we thank you for providing us with your impression, and we would love to have the opportunity to host you again in the future.

"Homeless problem"

2
21/05/2018

The hotel and staff we're wonderdul but there is now a homeless camp and methadone clinic next door! Very scary. Also a gal was pooping in the parking lot upon our arrival. We we're warned by another guest to watch for needles.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for being our guest and sharing your experience. It's great to know that you were pleased with our lovely hotel and wonderful staff, who by the way, is always on hand to assist with any issue that may arise. However, we regret to hear that our location was not what you preferred. We appreciate your feedback as we are always looking for ways to improve our guests' experiences. GIven the chance, it would be our pleasure to welcome you back.

"Couldn't sleep"

2
17/05/2018

Let's start by the bad. The noise at night was terrible. There was construction in front of our room all night long. We had trouble sleeping for the two nights we stayed there. At least the rooms are renovated and are just fine. The service was pretty good. However the breakfast and the gym were disappointing and the location isn't great. Anyway, avoid staying there if you actually want to sleep.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Jean-Philippe, We're happy to hear that you enjoyed your accommodations and that you found our service met your expectations. We are disappointed that the gym and breakfast did not meet your personal preferences but do appreciate your feedback as we're always looking to improve our guests' experience. We also apologize for the noise and the disruption that this created in your ability to get a good night's sleep! We hope you will consider staying with us again during your next visit!

"In Town for Baseball"

3
17/05/2018

Nice to have a shuttle to take us to the train but it was very discouraging to not have a ride back from the T at night. Stops way too early and walking from Andrews Station was not only tiring but could be unsafe.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your thoughts. We are sorry that our shuttle was not useful for you in every situation. Many guests find our shuttle hours until 10 PM to be perfect for their needs but we will share your feedback with our team. We hope that the remainder of your visit was otherwise exceptional and we look forward to the chance to serve you again here in Boston!

"Adequate Accomodations"

3
17/05/2018

Nothing to write home about, but met our needs. Room was clean but with slightly outdated furnishings. The bed was very comfortable and front desk was helpful. Be advised, hotel is near Roxbury where you may see a few homeless folks. Location is near hospital district and the hotel has shuttle to subway and back.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Leslie, Thank you for choosing us for your visit to Boston. We are glad that we could provide the hospitality that you needed to rest comfortably here in the city. As you noted, we provide a free shuttle to help our guests reach their destinations in the area and we hope that it was convenient for you! We appreciate your constructive insight as well. On your return to the city, consider us for another stay so that we can work to provide an even better value.

"Decent hotel in questionable location"

2
17/05/2018

This hotel is not downtown so if that is what you're looking for, move along. That being said, I did walk to the hotel from the Haynes convention center one night - good exercise. The rooms were clean. My room was ground floor and had lovely prison bars on the windows. That was reassuring. The outside noise at night was pretty bad. I think some truck unloads or loads something around 3AM - maybe a dumpster? I also had some issues when I discovered mid-stay that the polite but inept clerk double-billed me. The manager was very sincere and apologetic, corrected the issue, and found a way to placate me.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We value your feedback and thank you for taking the time to share your thoughts on your recent visit. We are happy to hear that you found our rooms to be clean and comfortable. However, we are sorry that you were inconvenienced by our location. We always strive to provide our guests with a restful nights sleep, and we apologize that outside noise disturbed you during the night. The safety of our guests is our top priority, and we take all necessary precautions to ensure that our patrons have the peace of mind that they deserve. In addition, we apologize for the issue with billing, and we are happy to that the situation was corrected quickly. Once again, thank you for sharing your feedback, and we hope to be able to host you again and fulfill your expectations.

"Noisy hotel - no sleep"

2
16/05/2018

Stayed 2 nights in top floor. Pro: + Friendly staff (especially at breakfast) + Big, clean and quite modern rooms + Breakfast is good + Shuttle Service to subway station every 45 minutes + Free parking lot Con: - Noisy Noisy Noisy The hotel is close a medical center / hopsital and you have aroud the cloud extreme noise from the ambulance / helicopters (siren, horn, etc.). The insulation / windows are very bad/thin. Beside of that there is big junction with a lot of traffic and trucks in front of the hotel. Additionally the service room or whatever this is create a permanent loud humming noise (I told reception but there was nothing that can be done). That means overall a hotel were you are not able to sleep (and yes we had ear plugs) is useless and does not fullfill the main function. - Next subway station is 20 minute walk - The area in general is a bit dodgy and some people might feel not safe - The price (240$/night) is much too high under this circumstances. So it should be 1 point but as there are some pro's I give 2 points which I think is more than generous. Would I come again? Of course not and I highly recommend not to chose this hotel. I am really disappointed from Best Western as I made good experiences in the past. You should really terminate your franchise contract here to protect your brand.

"Best Weston Plus Boston Hotel- 891 Masachusetes Ave"

5
10/05/2018

The hotel is conveniently located near 2 train stations. There is a shuttle to take you to the stations but the time can be a little better. However, they are very accommodating. the rooms are all suites- clean. The breakfast is very satisfactory- with a nice variety. Also, accommodating. The staff at the front desk has a lot of patience and will go out of their way to help out and give information. Thee are no additional charges that some hotels are now charging- ridiculous! I recommend it.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Anna, Your review brightens our day! Thank you so much for detailing many of the positive aspects of a visit to Best Western Plus Boston Hotel. We are so happy that our clean, cozy rooms and delicious breakfast stood out! It is also wonderful to know that our front desk team could demonstrate the accommodating, caring service that we value. When you are back in the city, stop in and see us!

"very good"

4
24/04/2018

my stay was great, I liked their breakfast it was good, it was a large room, I will tell all my friends about that Best Western in Boston, and it is right in the city. I will stay again in that Best Western.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Ruth, We want all our guests to have a wonderful visit so we're happy to hear you enjoyed our spacious rooms and delicious breakfast options. It's nice to know that our location worked well for your visit. Thank you for the recommendation. We look forward to seeing you again soon.

"Classy"

5
17/04/2018

This hotel itself is classy from the receptionist through the beautiful appointed rooms. The room was clean and quiet and the beds were very comfortable. We had a mini fridge,a couch in the room and it was spacious. Outside the hotel entrance is a little dark and shady at nights and there were some people were just hanging around on the corner. They serve a hot coffee around the clock in the lobby and had a free breakfast that we weren't able to take advantage of. We ate at The New Yorker Pizza and Grill across the street and It was delicious! Stays open fairly late too. Besides being a little pricey, that was my only drawback, but, we would stay at this hotel again. Most comparable hotels I looked at in the area were in the same price range. Receptionist was sweet, professional and helpful in booking a cab for our early am flight. The hotels van service runs to airport only and starts at 7:00 am. We weren't able to use it.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We're very happy that we had the chance to serve you and appreciate your thorough review. We put a lot of energy into delivering a great experience for all of our guests and love to be acknowledged for our hard work. It's great to hear that we were able to provide excellent service, and we know that clean rooms and comfortable beds can go a long way to help guests feel relaxed and at ease. We would consider a great honor to have you back for another visit to Best Western Plus Boston Hotel, thanks again for your kind review.

"Decent Place to Stay / Friendly Staff / Questionable Neighborhoid"

3
16/04/2018

Hotel itself is fine and staff were very friendly and helpful. Overall, we found it to be a good value and conveniently located. Breakfast buffet was sufficient - they had a nice variety and changed up the hot items so there was something a bit different each day. As others have mentioned, surrounding area is a somewhat sketchy. I was thankful for the free parking but a bit concerned about our car. However we had no problems on that score. The building is old/historic and the window let in sound and are drafty. There is a lot of traffic noise, which didn't bother me. And the heavy drapes helped with the draft. Room was furnished nicely. A previous occupant spilled something pink on the carpet, leaving a big stain. Other than that, decor and cleanliness were fine. Here's the part I find sub-par and annoying. We booked a one-bedroom suite. I even called hotel directly to confirm two separate rooms, not a studio. Came with mini fridge but no microwave. There is one is lobby, so that wasn't too bad. However there is no TV in the living room. Really?? We expected downtime due to weather and thought to use our living room as a place to hang out - with guests - maybe watch some of the marathon. Also, while bedroom is a separate room with a door; the door and part of the wall are glass (like French doors). No curtain, just a giant wall of windows looking into the bedroom at the bed. So zero privacy and if one person wants to sleep in one room while another has lights on in other, no protection from the light. The configuration was disappointing. The building being old and neighborhood are not easily fixed. It is what it is. But adding curtains to give privacy to the bedroom and having a TV in the living room are something management should address.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for taking a moment to leave such a thorough review of your time with us. We take all feedback seriously and love it when guests point out opportunities for improvement. We're glad to hear that you found our staff friendly and our breakfast buffet met your expectations. We're also happy to know that our location worked well with your travel plans, but please accept our apologies that our bedroom configuration wasn't optimal for your needs. We'll certainly look into opportunities for improvement. Also, we understand that safety is very important, and we have a security guard on our property from 11pm to 7am every night to help ensure that all guests feel secure at our location. Thanks again for your feedback, we'd love it if you would give us another opportunity to serve you again in the future.

"Great stay for College Fair"

4
15/04/2018

Clean property, very nice staff and the shuttle was great! Shuttle drivers were polite, kind, and an absolute pleasure. Parking was available, but not ideal in that area as it was either out back or off site. Breakfast was good too, great service and variety of food in buffet. On the outskirts of city center, but the shuttle made a huge difference. Thank you!!

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Alina, Thank you for paying us a visit here at Best Western Plus Boston Hotel! We are happy to be part of such an important trip and we're delighted that our shuttle was a perfect resource for you. Our team is honored to be recognized as polite and professional. It sounds like our breakfast was a hit as well! Should your travels bring you back to the area, choose us again.

"Overnight stay in Boston"

5
15/04/2018

Delightful overnight stay in Boston. Rooms comfortable, well supplied. Comfy beds. Informative and efficient check in process. Great breakfast bar, attentive, friendly staff.Nearby Cuban restaurant was excellent.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for stopping in! We are so happy to read that you had a delightful visit. Our cozy, well-appointed rooms are an oasis of calm here in the city. Thank you for your kind words for our team as well! We work to make a difference. Come back soon to Best Western Plus Boston Hotel.

"Decent place to stay. "

4
13/04/2018

Close to a bus stop and a McDonald's and McDonalds. I've read reviews complaining about the loud traffic outside, but I can't say it bothered me and I thought it was neat that there were earplugs on the night stand for guest use, just in case. I've also read other reviews complaint about the hotel being in a sketchy area, but I never had a problem or felt unsafe. I used the bus to get around mostly, but used a Lyft to get to and from the train station, although, if memory serves me, they do have a shuttle that can take you to the Amtrak station. The staff was friendly, helpful, and very informative at check in and were able to help me with directions and questions. I'm not sure when I'll be in Boston next, but I'd stay here again.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
At Best Western Plus Boston Hotel, we are elated to know that our convenient location and friendly staff won you over and that you will be our guest again when traveling to Boston. We also appreciate the time you've taken to leave us a review and can't wait for your return so hurry back!

"Deginet made us feel at home away from home"

5
13/04/2018

Deginet provided the best customer service I've received in my 33 years. Her as well as every other staff member I came into contact with we're extremely warm and welcoming. My wife and I felt right at home. Our whole experience was wonderful. I can't say enough about this place. I doubt we'll ever have as great of an experience as we had here for such a reasonable price.

"Friendly staff and well maintained rooms"

4
12/04/2018

I stayed one night on a personal trip. Staff was friendly and courteous. My room was nice with separate living/bedroom space which was different to most rooms in this price range. Bed was comfy and bathroom was spacious and clean. It was nice to have a refrigerator in the room as well. Wi Fi signal was very good. While the hotel was very good, I wasn't sure about the surrounding area! I am not from the Boston area so I cannot be a good judge for this. Hotel does provide shuttle service to the popular areas of Boston which was nice.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Michael, We're so glad to hear about your positive experience with us and hope that you enjoyed your personal trip to the area. It's great when our guests provide us with such detailed feedback as it helps us to know what we're doing right and how we can improve. Thanks for pointing out our well-maintained rooms, comfortable beds, and clean bathrooms. We do our best to fulfill all of our guests' needs and love it when we receive such positive feedback. Thanks again for choosing to stay with us at Best Western Plus Boston Hotel, we'd love to have you visit again next time you're in the area.

"Convenient, but left things to be desired "

3
09/04/2018

Stayed here while attending a convention at the BCEC. It was an easy drive between the two. Parking here is awkward. Walking through a gas station parking lot to your car with all of your suitcases is weird, but free parking is hard to come by in the city. Room was ok. It was clean, but carpet stains and a missing outlet cover showed signs of wear. Breakfast was good, standard fare.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Jen, Your feedback is appreciated. Thank you for choosing to stay with us during your convention. We are glad our convenient location and complimentary breakfast added value to your visit. Though you appreciated the free parking, we are sorry that you felt it was in an unusual place. Next time you are in the area, we would love the chance to welcome you back again.

"Funeral trip April 2 2018"

5
07/04/2018

Upon arrival we were greeted by the front desk staff. Sal the manager went out of his way to make sure that we had a enjoyable stay .The hotel is great ,the beds are extremely comfortable. We had a hot breakfast and the food was great too.I would like the following people to be recognized for making our stay a enjoyable one . Sal ,Deginet,Erikson.Thank you from Todd ,Marcella Neuman.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Todd and Marcella, Our friendly staff takes pride in making our guests feel at home and those you mentioned will be especially proud they helped make your visit comfortable. It's great to hear that you slept well and that our hot breakfast items provided you with a satisfying start to the day. If your travels bring you back to the city, please come stay with us again at Best Western Plus Boston Hotel.

"Excellent service"

5
03/04/2018

Very grateful for helpful staff, and for quality of the room with separate living room/bedroom space. Loved the idea of the earplugs provided, even though i did not need them. Thanks for thinking ahead.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Mary, It's a privilege to have earned your outstanding review of Best Western Plus Boston Hotel! Our team is thrilled to learn how much you valued our attentive assistance. We're also delighted that you enjoyed the layout of our high-quality accommodations. It's also wonderful to know that you didn't require the earplugs we provide, even though you appreciated their availability. Many thanks for your thoughtful compliments and we hope to see you again soon.

"Reasonable price, good place"

5
02/04/2018

Rooms are very clean and modern style. They remodeled hotels recently except the exterior. They gave me two sets of the earplugs being afraid of the noises outside. Free wifi is fast. Breafasts are simple but everything is perfect.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Kate, Thank you for your feedback. Our team will be thrilled to read about the five-star experience you had. From the clean and modern rooms to the simple yet perfect breakfast, Best Western Plus Boston Hotel is honored to have had you as a guest! If your travels bring you back to Boston, it would be a privilege to host you again.

"Hotel located in unsafe neighborhood"

1
02/04/2018

Residents living in facility next door to hotel were loud, belligerent, angry. I feared for my safety. Staff was very dismissive when I vocalized my concern for the groups of angry people fighting in the street outside my windows.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Please accept our apologies that at any time during your stay you not only felt unsafe but also experienced anything less than professional customer service. Our guests and their safety is our number one priority. Being located conveniently to the city can bring some additional noise and activity, but we employe a security guard on premises every night from 11pm-7am. We also have video cameras in the lobby and entrance to the hotel, so that our staff can help maintain a safe and comfortable environment. Again, we apologize for your experience and hope we can improve your perception of our hotel in the future.

"for the hearing impaired only"

1
31/03/2018

this place is adjacent to a major hospital; additionally there is a commercial trash company around the corner and very early every morning I was awaken by the thunderous sounds of an army of large trash haulers speeding by the hotel and making a huge noise with every bounce through the many potholes in the roads

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your valuable feedback. We are sorry that some issues with exterior noise were an inconvenience. Although we sadly cannot control the noise of the city, we do hope that you could rest well and enjoy your time in our clean, caring accommodations. Should your travels bring you back to Boston, choose us again so that we can find the perfect room for you! We look forward to it.

"Hotel with shuttle to subway"

5
29/03/2018

The neighborhood wasn't great, but hotel was clean, spacious, and very comfortable. Breakfast buffet was super and the attendants were friendly and helpful. Shuttle drivers were fantastic—even took us a couple of places that they didn't usually go. Would definitely stay here again.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Diane, It was our pleasure to serve you here at Best Western Plus Boston Hotel and we love to read that you would stay with us again. That is a tremendous compliment to our team! Our cozy, comfortable accommodations and useful amenities like our shuttle help our guests make the most of their time here in Boston. Visit us again soon so that we can make your day!

"worst ever"

1
29/03/2018

Manager at the hotel was very rude and didn't care about customer service. As a frequent Best Western customer, it was a shock to experience a property that didn't care about customer service. Strongly discourage staying here.

"Beware! Very scary neighborhood!"

3
26/03/2018

This hotel is located in an area frequented by drug users and other sketchy characters! It is at the edge of an industrial area and across the street, especially at night, there are a lot of sketchy characters and I am sure, lots of drugs. For the hotel itself, it is not that far from most tourist spots in Boston. It is five stories tall and all rooms are supplied with ear plugs because it can be quite noisy. The rooms are nice and well kept for the most part. We had one with two queen beds and a sofa bed. The tub/shower and toilet are in a separate room. They serve breakfast every morning and it is pretty good. Eggs, sausage, breads, fruit and waffles as well as juices and hot drinks. It is well stocked and the folks taking care of it are very nice. The staff is also very nice and responsive. They have a complimentary shuttle to two different transit stations including the East Bay station, which is where Amtrak comes into town. We took a train from NYC and were picked up at the station. Very convenient. Not a bad property if you are into going for walks after dark.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Feedback from our guests is always appreciated as it helps us improve for future visits. Our friendly staff was happy to assist with all your needs and will be glad you enjoyed the excellent breakfast options. Thank you also for sharing how much you appreciated the local shuttle and clean, cozy rooms. We're sorry for any concerns about the area. for everyone's safety, we have security guards on site from 11pm to 7am and security cameras in the lobby and entryways. Should you be in the city in the future, we hope you'll consider staying with us again.

"HORRIBLE"

1
26/03/2018

Absolutely horrific. Could not figure out parking on arrival, homeless people everywhere either selling or doing drugs, my husband was approached by a dealer to sell him rock, all night loud talking by the dumpster outside our 6th Floor window where there were again drugs being exchanged and consumed, vomit outside by front door from where they feed the homeless in the morning. Just overall a horrible experience....

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Jennifer, We're truly sorry to hear you did not enjoy your stay with us. Please accept our apologies for any concerns about the area. For everyone's safety, we have security guards on site from 11 pm to 7 am and video cameras in the lobby and entryways. We encourage our guests to contact our staff for assistance if at any time they feel uncomfortable while staying with us. We're also sorry for any noise disruption and we'll consider how we can improve this in the future. If you're in the area again, we'd appreciate the chance to offer you more inviting accommodations.

"Overall good value"

3
17/03/2018

The room was very satisfactory with a king size bed and queen sofa suite with plenty of room. I will use this hotel again because of the great price and an uber ride to the city is only $10. The outside noise thru the night was very noticeable so this property may not be right for light sleepers.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Julie, Thank you for your visit. We are so happy to read that you found your stay with us to be a great value. As you described, our clean, spacious rooms and comfortable beds are perfect for a relaxing experience here in Boston. Our convenient location and amenities like our free shuttle make it easy to get where you need to go as well! We hope that any exterior noise did not have too much of an impact on your rest. Come back and see us again soon for an even better stay! Dear Julie, Thank you for your visit. We are so happy to read that you found your stay with us to be a great value. As you described, our clean, spacious rooms and comfortable beds are perfect for a relaxing experience here in Boston. Our convenient location and amenities like our free shuttle make it easy to get where you need to go as well! We hope that any exterior noise did not have too much of an impact on your rest. Come back and see us again soon for an even better stay!

"Clean room not so great location"

4
09/03/2018

The rooms were spacious and clean. I do think they need to use key card access on the elevators so not just anyone can come onto the floors as the location is not ideal. Breakfast was ok not great. The staff were friendly.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Julie, We appreciate you staying with us and taking the time to share your thoughts. It's great to hear that our clean, spacious rooms offered you a comfortable place to rest. Our friendly staff will also be glad you felt welcome throughout your stay. However, we're sorry for any concerns regarding the area and appreciate your suggestion about access cards for the elevator. For everyone's safety, we have security guards on site from 11pm to 7am and security cameras in the lobby and entryways. In addition, we're sorry for any disappointment with the breakfast selection and would be grateful for any specific changes or additions you'd like to see. If you're in the area in the future, please come stay with us again.

"Cozy and Accommodating"

4
05/03/2018

We were here for an unexpected extended hospital stay for a family member. They were extremely helpful and understanding of our circumstances. Our room was extremely comfortable and roomy. Breakfast is just ok but honestly the room makes up for that. The shuttle to the hospital is wonderful. A wonderful experience all around!!

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Michele, We hope your family member is feeling better! We certainly appreciate your kind words about our accommodating staff, comfortable rooms, and convenient shuttle service during your stay at Best Western Plus Boston Hotel. If the need arises again for lodging, keep us in mind. We would love to host you again.

"Stay far away"

1
01/03/2018

Let's start with outside the hotel, there are what appears to be addicts in my opinion all around the hotel. There is a dumpster across the street which seems to be the hot spot for all these said individuals. When you enter the hotel the staff is friendly and nice, check in was a breeze. When we get to the room, the bathroom tub looked like it hasn't been washed since last used, there was hair in the sink. The carpets looked dirty. The covers smelled. I had to keep saying to myself one night and then we leave. I am from New York and a lot of the hotels have shelters in the hotels in certain areas of the city. I asked the front desk if this hotel had a shelter in it. She responded no, but I have a gut feeling that was a lie. Some of the individuals I saw at the dumpsters were coming back and forth to the hotel. The last straw for me was when the toilet clogged and over flowed. I called the front desk, they send someone with a plunger to fix toilet. I asked when can it be cleaned, they said not til 9am in morning. I have my children with me, are you telling me bathroom is out of commission til 9am. I packed all our stuff and left. Never again.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Kamille, We appreciate you taking the time to share your feedback regarding your recent stay at our property. While we're happy you received friendly service from our team at check-in, we're saddened to hear that we were not able to provide the quality of stay you were hoping for and deserved. Please accept our apologies if you felt the area was not safe. Please rest assured that the safety of our guests is our number one priority and that only paying guests are permitted on the premises. To that end, there is a security guard on duty every night and video surveillance in the hotel lobby and entrance. We're also sorry that you found the room not as clean as it should have been, as well as had issues with the toilet. We will address your comments with our housekeeping team and work with them to ensure this does not occur again. We hope that you will decide to stay with us again and allow us the opportunity to provide you and your children with the stay you were hoping for.

"Great service "

4
25/02/2018

The room was clean, fast check in, free breakfast with delicious options, free cookies and coffee at the lobby, I checked out late at no extra charge, good location, close to dinner and gas station, i booked a room with two beds and had an extra very confortable pull out couch too

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
It was a pleasure to have you with us! Thank you for taking a moment to share some of the highlights of your stay. A visit with us is all about convenient value and we are happy that our easy check-in, late check-out, and tasty goodies in the lobby were all hits. When you are looking for another comfortable, welcoming stay here in Boston, come back and see us again!

"Bring your own cleaning supplies"

1
20/02/2018

My husband and I were checked in by a less than friendly representative. When we arrived in our room, we began to settle in only to find the restroom had not been cleaned. There was urine, hair and feces on the toilet seat and some kind of off color stains brownish on the wallpaper. I immediately made my concerns known to the front desk and was moved to another room by another very helpful employee, while the first representative who checked us in made snide comments under her breath. Both floors reeked of marijuana. We even had the smell coming in our AC vents during both nights. I didn't get a good night sleep either night I stayed here. Bring your own cleaning products, air freshener and maybe security. It was not a pleasant or safe walk from the parking area. Never staying here again!

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We are disappointed to hear you encountered a subpar experience at our property. We set high standards in cleanliness and customer service so the issues you have highlighted will be brought to the attention of each team to ensure our standards are met. The security of our guests is paramount and we apologize if you didn't feel safe when walking to the parking lot. Although we have security on-site every night and video cameras on property, you can still reach out to our front desk team if you need assistance. Our team is convinced a better experience can be provided and we hope you will book with us again so we can demonstrate our capabilities of delivering a more satisfactory stay.

"Nice hotel -Sketchy area - Very noisy outside"

3
12/02/2018

Front desk staff was pleasant and helpful. Rooms were very nice, newly remodeled (at least the one we had!), but the area is just too sketchy for us. The second night i was awoken at 1:30am from a seriously loud fight going on right outside our window. scary. Also, they leave ear plugs for you in your room - there you go!

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Frankie, Our front-desk team enjoyed serving you and loves hearing that you appreciated the look and feel of your room. We are, of course, sorry that you had some issues with noise from outside our property. Guest security is our number one concern, and we employ a nightly security guard in support of that mission. It was a pleasure hosting you, and we hope to offer you a peaceful experience in the future.

"Good stay"

5
05/02/2018

Very nice hotel. Good breakfast. Nice rooms. Don't let the area scare you... Folks walking around in area not bad folks. Front desk very very nice... near all major things you want to do... free parking

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
It was a treat to have you with us here at the Best Western Plus Boston Hotel and we are very grateful for your positive review. Thank you for your kind words for both our property and our staff! With our free parking, convenient location, and shuttle to area destinations, we make seeing the city easy. We look forward to hosting you again.

"Great"

5
03/02/2018

The at the desk was very nice and very accommodating the room was very large a nd modern lean great showers love the living room most places don't have breakfast was great good selection health and comfort

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Reading your review makes our day! It is a pleasure to hear that you loved everything about your stay with us at Best Western Plus Boston Hotel, from our delicious and varied breakfast to our spacious and modern accommodations. Our staff appreciates you taking the time to share your compliments, and we hope you'll keep us in mind the next time your travels bring you to Boston!

"Very supportive and friendly staff at all stations."

5
01/02/2018

Although a bit noisy from outside traffic, the hotel was a great choice for us. We were there for almost a week while going back and forth to a Boston hospital. Access to the hospital was via free shuttle and there is free parking. At any one time, we had anywhere from 2 to 3 people in our room at any one night. The staff was always friendly, outgoing, helpful. and concerned about our medical issue.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We truly value guests such as yourself as they start to feel like family, so our team is genuinely concerned about your medical issue and hopes for nothing but good news going forward. While you were here, it's nice to know you appreciated our hospitable staff, convenient location, and complimentary shuttle service and parking. If the need arises again, we hope you will return to the Best Western Plus Boston Hotel for another five-star stay.

"NEAC"

4
22/01/2018

Another comfortable stay with Debi Webb and her Amazing crew! It's Always fun at the bar, connecting with old friends and New! Grateful for all the hospitality:-) ~ upon leaving in after a foot of snow fell, one of the staff cleared off my car for me! Now that's Service!! Many Thanks ~ see you all again soon!

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Sharon, Thank you so much for your repeat visit! We love nothing more than seeing a familiar face here at the Best Western Plus Boston Hotel. As you have wonderfully said, what sets us apart is our team and we strive to make going above and beyond a part of our everyday! We can't wait to host you again.

"Great"

4
20/01/2018

The area is a little rough here almost didnt stay that is untill i met the staff who were amazing! I must say i ask one for there name because she went above an beyond an put me at ease jameela m connell

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Eric, It was a pleasure to welcome you to Best Western Plus Boston Hotel during your recent visit. We are thrilled to hear that, upon meeting our wonderful staff, you were happy to stay with us. Our guests' safety is of utmost importance and while we are in a vibrant area, we do have a security guard on site at night, as well as video cameras in the lobby. We look forward to sharing your encouraging feedback with the rest of our team, especially Jameela! We hope that you will choose to stay with us again if you are ever in the Boston area.

"Location Goid and Bad"

3
19/01/2018

A friend and I spent the night after visiting a patient at Boston Children's Hospital. The location was convenient to the hospital, but not located in a good section of the city. The free parking was a plus, but homeless people approached our car at the corner. We watched drug deals going down across the street. The hotel itself was pretty good. The beds were comfortable, the breakfast buffet was delicious, and the exercise room was nice. However, we could feel the cold air coming through the closed window.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Mary, Your recent feedback about your stay with us is appreciated. We're glad our proximity to Boston Children's Hospital was convenient and we send our best wishes to the patient you visited there. However, we're truly sorry to hear about the issues you experienced in our surrounding area. We hope the security measures we have in place made you feel more comfortable. Our maintenance team will also check your windows out for any drafts. With that said, we're happy you otherwise enjoyed our comfortable accommodations and helpful amenities. Your input is valued and we hope to make your next visit even better.

"Reeks of smell"

1
16/01/2018

I encourage you to consider your safety and the amount of sleep you will need. I spent one sleepless night in this hotel. The room reeked of smoke and there was so much noise that it was impossible to sleep. The hotel manager was beyond rude and has horrible customer service. My alarm clock was broken and when reported, I was given an additional broken alarm clock. I asked for a courtesy wake up call since my alarm clock didn't work and still didn't receive that.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Autumm, Thank you for taking the time to write a review of your stay. It is always our goal to provide our guests with clean, well-appointed accommodations to accompany a great night's sleep and we are saddened that this was not what you received. Our housekeeping has been notified to investigate the smell that you witnessed in your room and to check that alarm clocks are working properly. We further apologize for the level of service you encountered. This is uncharacteristic of our team and we will review your feedback with them so that it does not happen again. We do have security during the night hours ad video cameras on the premise for the safety of our guests and are sorry if you still felt uneasy about the surrounding area. Again, we appreciate your feedback and hope that you will give us the opportunity to deliver the experience that you deserve.

"Last resort"

2
12/01/2018

Best Western has overall made nice upgrades to their hotel, but this hotel had a funky smell as soon as you walk in, and my daughter & I immediately had an allergic reaction to the air quality in the room and had to use our inhaler. With that being said the lady at the front desk was extremely kind and allowed us to cancel our reservation for the night with no fees and we went somewhere else. Also for me who is not familiar with Boston this location wasnt the safest feeling.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We are glad to hear that our team was attentive to your needs. It is disheartening to hear that you were not happy with the air quality in your room and our location. We will use your constructive feedback to improve upon our accommodations. We wish you happy and safe travels.

"A little nervous at first..."

5
12/01/2018

There was a group of people, possibly homeless, hanging around the entrance. The receptionist was very tactful and handled the situation very professionally. I actually asked if we should be concerned about our safety as I had no idea what the the circumstances were prior to our arrival. We had our vehicle broken into on a previous trip to NJ., so we were concerned about parking. My sister was having surgery at a local hospital. It was important to be close to her and have stayed at your hotel chain in the past. Very happy with our stay.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for taking a moment to share your review! We are happy to know that you had a very pleasant experience and we wish you and your sister the very best. It is unfortunate that you felt some discomfort upon arrival and we are glad that we could demonstrate our prompt, professional expertise in handling the situation. Should your travels bring you back to the area, we would love to host you again!

"Convenient to Boston hospitals"

4
10/01/2018

Staff is great, room was clean and comfortable, breakfast is good with the service staff very attentive to the customer needs. Two drawbacks; first is the area has a large number of sad and homeless characters that are around the hotel and second is the lack of a secured parking area. We would return but both are a definite concern. Enrique, the shuttle driver, went above and beyond to pick up my wife and her close friend during the blizzard last week at Brigham & Women's in his own four wheel drive vehicle - now that is great customer service!!!!

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Ted, Thank you for taking the time out of your day to share your review. It was a real pleasure to have you with us and make the personal connections that define a great stay. Your comments pertaining to Enrique's dedication is a perfect example of the service mentality of our staff. We appreciate your concerns as well and will consider them as we strive to make positive changes every day. Unfortunately, there are no easy answers, but we can work our hardest to make sure that our guests feel safe and secure and our community is strengthened. We look forward to serving you again on your return to Boston.

"top notch hotel staff"

4
10/01/2018

Pros: Great staff. Went above and beyond to help. From early check in to lending a snow scraper tool for my rental car. Homemade cookies everyday at 5:30pm with coffee and tea in the lobby all day. Breakfast had a good variety, although the hot foods could be better. Security guard allowed me to make a quick sandwich a few minutes prior to the 6am opening for my early flight. Cons: Quite a few undesirables hanging around the outside of the building and making a lot of noise throughout the night, even when the temperature was below freezing.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for your stay and for your valuable feedback. We are particularly thrilled to know that our friendly and helpful service had such an impact on your experience. We know that the little things can make a big difference. It is, however, unfortunate to hear that you did not feel completely comfortable in our neighborhood. We have a security officer on-site for our guests' benefit and are always ready to respond to any concerns. Should you return to the area, choose the Best Western Plus Boston Hotel for another visit.

"Good value"

4
08/01/2018

We stayed three nights here. The room was nicer and bigger than we expected and was almost a suite. Breakfast was quite nice and the dining room was large. Wifi was strong. We liked coffee (and other drinks, at times cookies) available for 24 hours at the lobby. A microwave in the lobby was also useful. The only negative is the location. We did not see anything dangerous during our stay, perhaps because we were in the middle of extreme cold. It took us about 10-15 minutes to walk from Andrew Stn (red line) and 10 minutes to a silver line stop at Washington St & Mass Ave. The shuttle service to Back Bay and Andrew Stn was quite useful, although its frequency was somewhat erratic. Overall, I think the hotel offers a very good value and would definitely go back.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing how much you enjoyed your stay in one of our spacious rooms. We're so glad our tasty breakfast options provided you with an excellent start to the day and that our complimentary beverages and snacks in the lobby added to your comfort. It's also nice to know that you had strong access to the WiFi throughout your visit. However, we're sorry you felt the shuttle could have been more consistent and will keep this in mind moving forward. We'd be proud to host you again the next time you're in the city.

"Just Exceptional !"

5
03/01/2018

Excellent decor. All amenities were in great shape. Staff was professional and friendly. Parking was not so great but it is complimentary and considering hotel being so close to downtown it is still a big plus. Breakfast was another high-point of our experience. Put together, it was high-star treatment at a reasonable price. Highly recommended.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We love to hear from our guests and are delighted that you had an exceptional experience! Thank you for your complimentary remarks for our property and staff. We take pride in providing our guests with a tremendous value here in the city. Should your travels bring you back to the area, we would love to give you another five-star experience here at the Best Western Plus Boston Hotel.

"Perfect place to rest your head"

4
31/12/2017

Not the greatest area of Boston, but accessible to all major roads. Hotel itself is clean and extremely well run. All staff very pleasant and professional. All amenities were as promised with no problems or glitches. Saved a bunch of money to spend on everything else we wanted to do. For our purposes this was a perfect place to stay.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Elio, We're glad our hotel was perfect for your trip and that the competitive rate enabled you to experience all the city has to offer. It's great to hear that our friendly staff made you feel welcome as that is our goal with all our guests. If you find yourself in the area again, please come stay with us.

"Perfect one night stay"

5
30/12/2017

Had to stay over night to catch next day's flight. Hotel was easily reached from the Airport by SL1 (free) and then by SL4 and a final short walk. Back to the airport by free shuttle to Red Line station, then again by SL1 from South Station. Friendly service and good breakfast. No complaints whatsoever.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
It is wonderful to hear that you enjoyed your recent stay with us here at Best Western Plus Boston Hotel. We are glad you had a good nights visit and that you found your breakfast scrumptious and our team friendly and helpful. When you next visit the Boston area, we hope you stay with us again.

"Good deal"

5
27/12/2017

Choose this last minute (several hours before checking in as a matter of fact). I was glad I did. It was convenient to the places we went. Sadly the area is not so nice. A bunch of addicts and bums all around. I didn't feel unsafe but can see people not choosing this place due to that. It really is a great place to stay.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We are pleased to see that we were able to provide great last-minute accommodations for your recent trip and we appreciate you taking a few moments to let us know. We want all of our guests to feel comfortable and safe during their stay and hope that our on-site security guards and video cameras contributed to your feeling of safety. Despite some concerns with the surrounding area, we are thrilled to know that we were a convenient five-star choice. Thank you again for choosing Best Western Plus Boston Hotel, and we would love to welcome you back again soon!

"Excellent hotel"

5
25/12/2017

Close to highways and within close proximity to all Boston has to offer. Great hotel with friendly staff , comfortable beds and pillows, and delicious breakfast. Highly recommend a stay at this hotel. Even parking was very secure.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Janet, Thank you for recommending our hotel to future travelers and for leaving us a five-star review! Our team is delighted to know that our excellent location, comfortable beds, and secure parking were the highlights of your stay at the Best Western Plus Boston Hotel and we look forward to providing you with the same exceptional experience if you decide to travel back to our area again.

"Most comfortable hotel bed I've ever slept in!"

5
25/12/2017

Hearing protection is provided because of the outside noise which is counteracted by the most comfortable bed I'd ever slept on. Just wish I didn't wake up numerous times during the night. Staff was very accommodating: I checked in past midnight and was allowed to check out at 1300. Made it to the complimentary breakfast and enjoyed the waffles, coffee and croissant, however the fruit salad was fermented/spoiled. Overall great experience though. ??

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Any, We're thrilled that our comfortable beds and accommodating staff made for an overall great experience with us at Best Western Plus Boston Hotel. We're happy that you enjoyed most of our complimentary breakfast options as well, and thank you for notifying us of the fruit salad issue. We appreciate you taking a moment to share your thoughts with us, and we hope you'll keep us in mind the next time you come to Boston!

"Perfect stay"

5
22/12/2017

This hotel Is really nice. Close free parking right out your window, uniquely designed rooms, very comfortable bed and super clean. The breakfast included was delicious, lots of variety. We want to go back again real soon. Love the prices and quality of this hotel, can't wait to return. Thank you.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Nicole, We always enjoy hearing from our guests. Thank you for taking the time to let us know how much you liked staying at Best Western Plus Boston Hotel. It's great to hear that our unique decor and convenient parking helped make you feel comfortable. We're also glad our tasty breakfast options and clean, cozy rooms were exactly what you needed for an ideal stay. We look forward to seeing you again soon.

"HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

2
21/12/2017

If you want a good night sleep DO NOT STAY HERE!!!! BIG LOUD trucks driving by beeping the horn ALL night long. Was staying there due to an early hospital visit for my daughter. Not only was I stressed out about the visit I was exhausted do to not getting any sleep because of the trucks outside the window.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Renee, We are terribly sorry to hear that the exterior noise levels interfered with you getting a good night's sleep. Please reach out to our front desk team next time so we can assist accordingly. Guest feedback is invaluable, and we appreciate you taking the time to share your experience with us. We view this as an opportunity for improvement so we may be able to give our future guests a better experience.

"We always consider BW our "Home Away From Home""

5
21/12/2017

As this was our first time visiting Boston, we didn't know what to expect. But we were pleased our hotel was considerably close to our train station. It was a pleasure to get into the warmth of our hotel seeing it was so cold outside. The front desk clerk, Maureen, who greeted us once inside, was extremely pleasant. She handed us the welcome package with the greatest smile. We felt right at home immediately.

"Worst night sleep!!!!!"

1
20/12/2017

Although the room was clean, it was impossible to sleep due to the BIG trucks driving by all night and blowing their horns. My daughter had an early appointment at the hospital and thought staying in a hotel close to the hospital would be best since traffic is sometime a 2 hour commute in. I was very wrong!!! I have been up all night. This is the worst experience I've even had and it's going to make for a very long day at the hospital. The person at the desk ask what my room preference was when I checked in, I did mention we where there over night because my daughter had an early appointment at the hospital and we needed a good night sleep. VERY EXHAUSTED MOM HERE! I have pictures of all the trucks lined up outside the window.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Renee, We are terribly sorry to hear that the level of noise outside your room posed an inconvenience in getting the great night's sleep that you were expecting. If there is anything we can do next time to ensure a better visit, please let us know. We want our guests to be comfortable and pleased with their stay. We wish your daughter all the best with her visit to the hospital and hope you'll be our guest again.

"Great Weekend Getaway"

4
18/12/2017

The hotel is clean, the staff is helpful and friendly and the breakfast is terrific. It's in a fairly industrial and sketchy area, but we were never bothered by the many street people in the area. The shuttle drivers are awesome, going over and above what was necessary. Would certainly stay again if ever in Boston.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Tricia, Thank you for coming to escape with us here at the Best Western Plus Boston Hotel! We are delighted that our clean, comfortable accommodations and cordial atmosphere could make for a great weekend away. Your special recognition of our shuttle staff is much appreciated as well! We can't wait for your next visit.

"Great weekend getaway."

5
18/12/2017

This hotel was very comfortable, the service was exceptional. The quality of our rooms was amazing. The only draw back is if you wish to get to the activities in the downtown area you cant walk. You would need to drive or get a cab. Otherwise the price for the experience was awesome. Would book it again.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Michael, It is tremendous to read that you enjoyed a special weekend away with us here at the Best Western Plus Boston Hotel. We love providing our guests with exceptional value to remember here in the city. Although our location wasn't ideal for you, we believe our free shuttle might prove useful during your next stay! Our entire team looks forward to welcoming you back for another cozy visit very soon.

"Nice hotel, great price, REALLY nosy area"

3
12/12/2017

Great deal for Boston is the outside noiuse of all night loud vehicles bouncing over some kind of bump to enter a facility is OK with you -- they supply ear plugs and you need them. It is also 3/4 miles from the nearest T stop.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for taking a moment to share some feedback on your recent visit. While we are delighted to see that our hotel was a great value for your visit to Boston, we do apologize for the noise issues you experienced. As you noted, we supply earplugs for our guests' convenience and we hope that they came to good use for you. We also are proud to provide a shuttle to the nearest T stops for our guests to utilize. Come back and see us on your return to the city so that we can work to provide you with an even better stay!

"Very nice stay at Best Western Plus Boston"

5
10/12/2017

The location of the hotel is very convenient. The staff at the hotel are quite warm and helpful. The breakfast spread is quite good and there is something for everyone. The evening cookies and tea / coffee is such a nice and welcoming thing that this hotel uniquely offers. We stayed as a family and enjoyed the comfort and the amenities. Great experience and very good value for money!!

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
It's great to hear that you found our property to be comfortable when traveling as a family and thoroughly enjoyed our convenient location, welcoming staff, and variety of breakfast items during your time at the Best Western Plus Boston Hotel. Our special touches, such as the cookies and tea/coffee, that we add to our guest experience are symbolic of the care and attentiveness that we have for giving every guest the best. Our team would be happy to welcome you back should your travels bring you to Boston again. Thank you for the inspirational words and five-star review!

"Clean, good service, but noisy neighborhood"

4
08/12/2017

It was my first time in Boston. The staff was very helpful and very friendly. They were answering all my questions when I needed it. It's a noisy place because of the proximity of the hospital and a big road but they provide ear plugs. I have no problem sleeping through the noise so that did not bother me. I did not take advantage of the shuttles to the nearest subway stations because the schedule did not fit mine but I had no trouble reaching a subway station by bus or by foot. I wouldn't mind going back but I would understand some people not liking the place because of the proximity of the hospital.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We're pleased to have welcomed you as first-time guests to the Boston area and to the Best Western Plus Boston Hotel. Our team is pleased to know that you received a great night's sleep during your stay and found our staff to be helpful and our rooms to be clean. Although our shuttle schedule didn't parallel with your traveling needs, it's great to know that you had no trouble in reaching the bus and subway station by foot. Thank you for letting us know how we did as we view all feedback as a valuable tool for measuring our service goals. We hope you'll return soon!

"Nice stay!"

4
06/12/2017

I stayed here with 3 of my girlfriends this past weekend. We did notice the homeless folks around, but the hotel definitely does the best they can and offer great amenities to make one have to limit how often they go outside or need to drive places. We were lucky to get a spot in their specific lot (I think their is only a handful of spots in that lot) but then they have overfill lots as well. You can't really complain about free parking in Boston anywho. The do have a very nice security guard around and their staff is top notch from the front desk to housekeeping to the shuttle driver to the breakfast attendant. The rooms are clean and spacious. The hotel is meticulous. Breakfast was very good with plenty of options. We decided to uber in and out of downtown rather than use the shuttle and T, but one morning we were coming up from breakfast about to call an uber from the lobby and the shuttle driver intercepted us. He asked where we were going and offered to take us as his next run wasn't for 45 minutes. We graciously accepted and got to enjoy the nice and spacious shuttle into downtown. Not to mention Enrique's company, he was so personable, engaging, and kind. He's a keeper! Now that's hospitality! Yes, the location is less than desired, but for the price you pay and the service you receive, I think this hotel is doing something right!

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Your lovely review is appreciated; thank you! We're delighted to know that although you didn't care for our location, the quality of our amenities shone through and you thoroughly enjoyed the time spent under our roof. From our phenomenal team members to our well-appointed rooms, we're thrilled that you were pleased with your stay at the Best Western Plus Boston Hotel. We'll let Enrique know that you appreciated his personable interaction with you and your friends as well as his top-notch hospitality; he will be all smiles! Come back for another visit if you're in the area; it would be our pleasure to serve you again.

"the bathtub faucet was stuck and staff did not respond"

2
06/12/2017

No shower due to bathtub faucet stuck. Tried to call front desk, no answer. Front desk staff rued on checkout when complain about this. Make you feel stupid.I was told that I should've called and they would have been a different room. How?? front desk does not pick up the phone. Very frustrating. Left the hotel without shower because I had to catch flight

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Mohammed, We appreciate you bringing your concerns to our attention. Our goal is to provide great service and are very concerned to hear that you didn't experience this. Please accept our sincere apology for any inconvenience caused by the bathtub faucet. We regret that this issue wasn't handled in a more prompt and courteous manner and we'll speak to our front desk team about that. Our maintenance team will also check the faucet to make sure it's in proper working order. It's our hope that all other aspects of your stay were nonetheless pleasant. Your comments are important to us and we'd love a chance to deliver a more satisfactory stay.

"warm and friendly"

4
05/12/2017

my friend and I booked five nights for a bucket list trip a bruins hockey game and a ne patriots game we arrived 10 am and the staff at the front desk were so friendly they had a room available and checked us in right away the shuttle service to the subway was great when they were not busy they would take us or pick us from the station the included breakfast was good make your own waffles three juices eggs bacon ....just a nice breakfast without having to go somewere although its located close to a busy part of Boston I would recommend this lodging to some looking for an easy home base to get around also I left a set of Bose head phones behind and called from the airport the lady put me on hold checked the room and in a couple of minutes she returned with them in hand they were mailed the same day c.o.d. thanks to all the staff for a wunderfull stay

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you so much for making us a part of your bucket list trip! We are delighted to know that your stay here at the Best Western Plus Boston Hotel provided you with the perfect home base for exploring the city. It is terrific to read that our delicious breakfast and service were particular highlights! We were also happy to get you reunited with your lost headphones and appreciate you sharing that example of the dedication and professionalism of our team. Come back and visit us again!

"EXCELLENT"

5
05/12/2017

Great hotel, lovely and nice staff, especially the front agent Deginet! Delicious breakfast and at the end of the day they offer us free cookies and hot chocolate. They also offer us a free ride to the subway.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Marilia, Wow! Your five-star review is such an honor; thank you! We are delighted to have provided you with an excellent experience at the Best Western Plus Boston Hotel. Our lovely front desk team, courtesy shuttle, and special touches we add to our guest experience are symbolic of the care and devotion we have for delivering every guest the best. Should your travels bring you back to Boston, it would be our pleasure to host you again.

"It is a nice hotel in the wrong location."

3
04/12/2017

The rooms are in good shape but it was very noisy. There is a gas station next door and also a big avenue, so there is noise all the time. From truck baking up, and cars driving by. The hotel provided ear plugs for the noise.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We appreciate your insightful feedback on our property. We are glad to hear that you appreciated our accommodations but saddened to hear our location was a disappointment. Please accept our apologies for any unwanted noise you encountered. We are indeed central to busy areas and popular amenities and venues in the Boston area, which while convenient, can mean some external noise disturbance. As you mentioned, we do provide earplugs for your convenience. Thank you for sharing your experience and we hope that you will consider staying with us again, the next time you are in the Boston area.

"Inner-city location with homeless and sirens"

2
27/11/2017

The hotel and rooms are very nice but the location is not. Had to walk over homeless people lying on the sidewalk between the lobby and hotel parking lot 100 feet away. Across the street is a large homeless hang out. They do leave ear plugs on your nightstand to help with the sirens/noises at night. The hotel and rooms are clean, just in a poor neighborhood.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Mark, Thank you for sharing your concerns. Although we are pleased to read that you found our rooms to be clean and comfortable, we are sorry that our location was not ideal for your experience. As you noted, we do provide earplugs as well as a free shuttle and a security officer and are saddened that you were still not comfortable. We hope that you were able to rest well despite the inconvenience. Given the opportunity, we hope you will consider us for a future stay here in Boston.

"Nice rooms"

4
26/11/2017

The rooms are better than expected. Very contemporary, clean and updated. Internet is very fast. The only complaint we have are some homeless people that are around the area. It was just a safety concern. That did not really bother us much since we have a shuttle to go downtown. However during our pick up time they were late for 45 mins. We called 30min before pickup and 10 min after pickup just to make sure they and us will be there. If we have known they will be that late, we could have taken Uber. 45 min in the cold with wind chill and with a pregnant wife was not fun.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Tomas, We're delighted to have welcomed you to Boston and to have provided you with a clean, contemporary room and fast Wi-Fi during your stay at the Best Western Plus Boston Hotel. While our surroundings are out of our control, you can rest assured that we provide a security guard and video surveillance for the safety of our guests. We regret to hear that our shuttle did not deliver punctual service and will bring your comments to their attention to prevent this from happening in the future. We wish you and your wife much happiness with the upcoming arrival of your little bundle of joy, and we hope that you will be our guests again soon. Safe travels!

"You can find better hotels in the area"

1
23/11/2017

Staff is OK but facility is very poor. Heater is broken and window is broken. Very noise in night time and cold air came into the room (that is suite room!). Many homeless people working around the hotel. I don't recommend the location. This is worst BW I've ever stayed.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We appreciate you taking the time to notify us that your experience was less than satisfactory. Our team is dedicated to our guest experience, and we regret that your stay fell short of our high standards of quality and comfort. We'll pass on your comments to our maintenance team to ensure that the heater and window issues are fixed immediately. We hope you'll consider giving us another chance in the future to change your impression of our hotel.

"Don't stay here"

2
20/11/2017

Every room in this hotel is noisy -- the front side has a lot of street and helicopter noise, the back side overlooks a 24-hr gas station and a construction equipment lot where they begin at 6am. This, added to the previously mentioned presence of methadone patients from the clinic across the street make this hotel a "No Go" for us. Try the Hampton Inn & Suites one block away -- it looks much better. It's an easy walk from this area to a lot of good restaurants.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Benny, We always welcome guests feedback and view it as an opportunity to improve our guests' experience in the future. As a downtown property, we acknowledge that we can't control the street, air or construction noises from the areas around us but we apologize that this caused you any unrest. We also provide onsite security every night and hope this helped increase your comfort level. Again we apologize if you did not enjoy your stay with us but wish you safe travels.

"too many junkies"

2
19/11/2017

nice hotel but the property is infested with junkies and homeless people which made me feel very unsafe. The hotel needs to do more to keep these people off of their property to ensure guest confidence and safety. I understand the hotel is in an industrial location and not all things can be perfect, but the drug addicts shooting heroin all around the property was very disconcerting.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Kevin, Thank you for coming to us with your concerns. We place a priority on the safety of our guests and are truly sorry to hear that you didn't feel secure here, despite the presence of a night security guard. It's regrettable that this experience detracted from your enjoyment of our attractive property. We hope you found the rest of your travels pleasant. Your feedback is valued, and we wish you safe and happy journeys.

"Very nice hotel"

4
18/11/2017

The hotel and its service were great. There were many complimentary perks and services. The area around the hotel is not the best, but there is not much the hotel can do about that, other than they do provide complimentary shuttle service to the subways.

"Nice hotel in a bad location"

4
13/11/2017

Stayed here fire 2 nights in October. Had read lots of reviews on here talking about the surrounding areas and they were all very accurate about the location on an area an uber driver told us is called 'Methadone Mile'. Inside the hotel is lovely and there's great breakfast options. The rooms were very spacious and came with two double beds. Thankfully the hotel offers a shuttle straight into BackBay and let's you explore the city.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Ray, While our location wasn't to your liking, we are so pleased to hear you found our interior to be lovely, with spacious rooms and a wide variety of items served at breakfast. It's also great to know that our reliable shuttle service was a useful resource for exploring our diverse city. Thank you for choosing the Best Western Plus Boston Hotel and we look forward to serving you again soon!

"Good experience"

4
13/11/2017

The hotel location is the only disadvantage I have experience, industrial area plus homeless shelter in the neighborhood, I was really scared when I was coming back from my car and saw a bunch of homeless people scouting around the entrance to the hotel. Other than location everything else was great.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for leaving us some feedback on your recent visit to Boston. While we are happy to see that you had a pleasant overall experience, it is unfortunate that you did not find our location to be ideal. Our team considers guest safety and security to be our utmost priority and we work in tandem with our security team to be certain that every guest's visit is comfortable. We look forward to our next chance to serve you.

"Loved My Stay!"

5
13/11/2017

I had a great stay at the Best Western Plus Boston Hotel and would definitely stay again if in the area. Was minutes away from the Seaport Expo Center where I was attending the Ski & Snowboard Expo. Easy to find easy to get to. Friendly welcome from the front desk staff. Cookies in the lobby! Room was fabulous. I was fortunate to be on the top floor. Bed was extremely comfortable. There was a note about potential noise in the area but I did not experience any noise issues (maybe being on top floor???). I visited the Dorchester Brewing Company about a mile down the road and highly recommend it if you are into craft beers. Shuttle driver offered assistance but it was easy to get to and park. Got a better nights sleep than at home. I did not think this place included a free breakfast or at best expected continental but there was a full free breakfast with tons of options in the morning. I thought the OJ was particularly fresh and delicious. Front Desk checked on my satisfaction at check out. So yes I saw homeless people in the area. I did not see any of them doing anything other than trying to stay warm on a bitterly chilly night. It would take a rather privileged life to focus on how their situation was an inconvenience to ME while I was enjoying such a warm and wonderful suite.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
It was a pleasure to host you here at the Best Western Plus Boston Hotel and we thank you for sharing a thoughtful, thorough review of your experience. We are happy to hear that our location was ideal for you and we hope you really enjoyed your time here at the Expo Center. It is also awesome to read that we could exceed your expectations with a full breakfast and an incredible rest! Please consider us for a future stay on your return to the area.

"Decent hotel room in a terrible area"

1
12/11/2017

This place is just not worth it. It's cheaper than other places in the city, but it is surrounded by pan handlers. At night, there is so much noise from the homeless population outside as well as police sirens. The first night I was there, there was police activity for 3-4 hours in the middle of the night! Also some of the staff are extremely friendly but there were 2 that were absolutely horrible. I have never been met with such terrible customer service in my life, especially because I'm generally shy and non-confrontational. The breakfast staff was great, and the rooms are clean, but the whole experience was terrible.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We appreciate you sharing your valuable feedback about your recent stay with us. Although you found your room clean and the majority of our team friendly and helpful, we apologize for any issues you had with any of our team members. This is not typical of our hotel, and we will address this with our team to ensure it does not happen again. Our guests' security is very important to us, and we make every effort to ensure their safety. We do have a security guard on site every night and have video cameras located in our lobby and entranceway. We will use your constructive review to continually improve upon our guest services.

"location"

1
09/11/2017

a drug zone and industrial park. very noisy and dangerous location. interior is great and staff is exceptionally good. unfortunately, their service does not outweigh the noise and danger of the site. not worth a stay at any cost, ESPECIALLY if this entails a family and/or children.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Walter, Thank you for taking the time to share your comments with us regarding your recent stay at our property. We are pleased that you enjoyed the interior of our building and received excellent service from our staff. However, we are saddened that we could not provide you with the stay that you were expecting and you felt that the area was not safe. We are sorry that this appeared to negatively affect your stay here. Our guests' safety is always our number one priority. As such, we have a security guard on duty every night, as well as video cameras in the lobby and hotel entrance, for our guests' wellbeing. Your feedback is much appreciated. If your travels bring you back to the area, we would appreciate an opportunity to improve your impression of our property. Thank you again.

"Not as expected"

3
08/11/2017

The hotel was very nice. Friendly staff. The problem was the are of the hotel. There were so many homeless people surrounding the hotel we were afraid to go out at night. The next day the parking lot smelled so bad of urine it literally made me sick.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Dan, While you appreciated our lovely hotel and friendly staff, we are sorry to hear that our location wasn't to your liking. Through video surveillance and on-site security, we strive to provide a safe and secure environment for those guests in our care; however, there are certain aspects that are simply out of our control. We appreciate your feedback and would love to host you again the next time you are in town.

"Comfortable Stay"

5
08/11/2017

This hidden gem was absolutely comfortable. The staff was absolutely incredible! Upon walking into our (Suite) bedroom, I was delightfully surprised on how clean, spacious and comforting it felt and looked! Thank you for the great service, comfortable bed and delightful experience! I would definitely stay here again!

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Julisa, At the Best Western Plus Boston Hotel, we aim to provide incredible customer service, spacious accommodations, and a comfortable bed so it's thrilling to hear that's what you experienced. We will share your accolades with our staff who will be delighted! Thank you for sharing your thoughts with us and we'll see you next time!

"The Staff were so welcoming and personal"

4
07/11/2017

Every member of the staff of this Hotel were amazing, from the front desk, shuttle drivers and the Breakfast Manager, Yudelkq, the Breakfast Manger greeted us every morning and engaged in conversation. She knew all the visitors and had personal conversations with everyone. This hotel was beautiful, clean and spacious, it's a shame it wasn't in a different location.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Deb, We always enjoy hearing from our guests and thank you for your kind words. Our staff takes pride in making all our guests feel at home, so we're pleased we succeeded during your stay, particularly with our shuttle services and friendly breakfast manager. We're also delighted that you found your room comfortable and spacious. However, we're sorry you did not like the location. Overall, it seems you had a great experience and we hope you'll stay with us again in the future.

"Specious room, but not a good area."

3
04/11/2017

The room is very specious, two big beds, sitting area, sink is outside of bathroom, kind of nice, safe is located way up in the closet, difficult to reach. Breakfast is moderate, the hot food looks like supplied by outside contractors, and just heated in the microwave oven. People working in this hotel are all very nice from front desk to breakfast helpers. Outside the hotel, not too many choices to eat. MacDonald is only across the street, the other one is a pizza place, we only stepped inside to take a look, not too exciting. The neighborhood doesn't look too good, we didn't feel safe to walk around, we took Lyft to and from Museum of Fine Art which is wonderful!

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your valuable feedback. We are pleased to know that your stay with us here in Boston was able to meet your needs in comfort, cleanliness, and service. Our staff appreciates your compliments and we are delighted to have made such a positive impression reflective of our dedication to hospitality. It is unfortunate, however, to see that you did not find our neighborhood to be ideal. Guest security is our foremost priority and we encourage our guests to reach out to us here at the front desk or to our security officer with any concerns. Please consider us for another stay on your return to the area.

"A great place, not the best location."

4
02/11/2017

Stayed a couple nights while in Boston. The hotel itself is very nice. Room was great, breakfast was great, customer service was great. The only drawback is you're near a very busy hospital. A VERY busy hospital. The hotel tries it's best and provides earplugs, but wow around 5 am each morning, a ton of noise. That said that was about the only thing bad about the place. Would I stay there again? Yes, I would. Noise and all.

"Great hotel all round (pun intended!) and lovely staff!"

5
02/11/2017

This is a great hotel. Although the location is not very central for Boston sightseeing and perhaps the area is a little on the rough side, the standard of accommodation and the warm, welcoming staff more than made up for it! We stayed 4 nights. Every part of the hotel was very clean and well-kept. Our room for 3 people had a private bathroom and was very spacious. It was also well-equipped and had a mini-fridge. Upon arrival, the staff were very helpful and friendly and did their best to accommodate us, even though the staff member serving us was clearly new and a bit unfamiliar with processes. I was particularly impressed with the manner and attention of the young lady looking after things at breakfast and also the very nice lady who dealt with us upon check out. We had an issue with our bill being charged to the wrong card and she sorted this out very efficiently. The hotel provides the great service of a shuttle bus to two main stations. It runs quite regularly throughout the day/evening. We used it every day and most trips our driver was a very friendly and helpful young guy from Puerto Rico. Along the way he gave some great insight into the city! The breakfast was varied and vast, setting us up perfectly each morning. We loved the waffle maker. In conclusion, this is a great hotel and I would definitely stay here again.

"Excellent Stay, as Usual"

5
02/11/2017

This is a great place and location with reasonable seasonal rates, comparative to anywhere in the city. They have worked with me on extended stays and adjusted bookings as my wife was going through pre-kidney transplant surgery and now during post care.

"Frint desk services"

3
02/11/2017

It was really nice to get timely help from Ms Deginet for booking local taxi for my commute. The check-out formality also was fast. Overall service was fine including the restaurant persons. Location is good.

"would recommend"

5
31/10/2017

This is a great hotel! Very clean. Nice staff. We stayed on the 6th floor and had a nice view of the surrounding area. Despite all of the negative reviews, it really is not as bad as people make it out to be. Yes, there were homeless people gathered around across the street around the Mobil gas station, but in a big city, you see this everywhere you go. Yes, you could hear lots of traffic, and you could hear sirens, but you're in a big city!! That's to be expected. I would stay here again.

"NIce hotel - bad location"

3
26/10/2017

The hotel itself was nice and the staff were very kind and helpful. However, the hotel is in a terrible area near methadone clinics and has many homeless and addicts wondering about. I felt unsafe to go outside unless I was calling an Uber.

"Great staff"

4
25/10/2017

The staff was exceptional always willing to assist with any questions or concerns. Rooms were spacious, breakfast was made most enjoyable by the staff personnel. Especially the gal in charge. One of the shuttle drivers was exceptional in his service-Enrique; great job.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We cannot thank you enough for your kind words for our staff members. They strive to give each and every guest the hospitable service that they deserve and we are proud that they have done so for you! Our staff will be excited to receive your comments, especially Enrique! We're also thrilled that you enjoyed our breakfast spread and relaxing in our lovely rooms. Thank you for sharing your review with us and we can't wait to welcome you back.

"Very Good Hotel"

4
25/10/2017

I stayed at the Best Western Plus Boston Hotel from 11th to 14th October 2017. The service was pretty good. People at Front Desk were very friendly, specially Maureen. If it weren't for her, I couldn't have solved a problem with the carrier of a purchase I had made over the Internet. She was really very smart and helpful. Very clean rooms, comfortable beds, free parking. A little noisy but it didn't prevent me from sleeping. Conveniently located. The neighborhood is surrounded by drug addicts and homeless people but they won't disturb you. I would stay there again.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
It makes our day to hear how our staff, especially Maureen, could make your visit extra special! Our goal is for our guests to get the most out of their stay so it pleases us knowing that, in addition to our hospitable service, our well-maintained accommodations and convenient location we were able to help provide you with a wonderful visit to Boston. Thank you for your stellar review! Come back and see us again soon.

"Great Hotel.. so-so location"

5
24/10/2017

The Best Western was a wonderful Hotel it was Modern, easy to get to and the staff were extraordinary. Parking was another story. The only place to park was behind the hotel which was next to a gas station. We were kind of concerned about leaving the car overnight and leaving for the airport at 4 in the morning. There is security on staff who walked us to get the car. That was a big Plus it made me feel safer. Inside of the room was spectacular , brand new, and modern. Our room was on the 4th floor. It really didn't have much of a view and was close to the street. It had a lot of Street noise. The room did offer earplugs.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Thallulah, Your recognition of our efforts to provide comfortable, modern accommodations, along with friendly service, is truly appreciated. Thank you for sharing your thoughts with us. While we are located in a convenient area in Boston, we understand the concern for safety. It is great to know that our employed security guard alleviated some of your hesitations. Thank you for giving us a chance and staying with us at Best Western Plus Boston. If your travels bring you our way again, we would love to welcome you back!

"hotel stay"

4
23/10/2017

great hotel good service nice staff and friendly. the only thing was the part of town location. a lot of noise at night due to people wandering around the street. services provided were fine. great breakfast

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Gary, We appreciate your positive review and are happy to know that you found the Best Western Plus Boston Hotel to be a great property with friendly staff. We do apologize for any inconvenience you may have experienced due to outside noise and hope that you found our complimentary ear plugs to help you get a good night's sleep. It is also great to see that you started your day off right with our free breakfast. Thank you again for your positive feedback, and we would love to welcome you back the next time you come to Boston!

"OK but nothing special"

3
19/10/2017

OK room, cleanliness not quite up to scratch, there were two hairs in the bath when we arrived. We all know Boston is expensive but still cost more than you might expect. South End location is a bit rough for the price charged.

"Return visit, multiple times per year for 15 years"

5
18/10/2017

Staff are very helpful and caring. The room was very clean and nicely furnished. The bed was really comfortable. The neighborhood over the years has had waxing and waning troubles but staff are consciousness and always worked to ensure my safety. Free parking is very rare in Boston and is a huge plus for families on a budget. The Continental breakfast is excellent with very attentive staff. They also offer the travel ban which is really convenient. I will continue to stay at this great hotel for business and personal travel. The room rates are very competitive.

"Great Hotel for Value"

5
18/10/2017

Great hotel for value. Staff is exceptional. I have stayed there about 50 times over the past 3 or so months because of a job that we are doing in Boston. The staff has been so helpful and friendly. I really like the Best Western Rewards Program as well.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
We are honored to be your port of call here in Boston. Your familiar face is always a pleasure and we are happy to know that we can help you get things done. Our entire team is grateful for your recognition and we look forward to seeing you again soon at the Best Western Plus Boston Hotel.

"Facility great location terrible "

2
17/10/2017

We enjoyed our stay the staff was so great!!! Very friendly and helpful. The reason for the low mark is the location. We didn't know that the area was a drug spot for crack beads and homeless that's not the fault of the hotel but we didn't feel safe when walking out the front door .

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Ken, Boston is a dynamic city and we thank you for making us a part of your recent trip. Our friendly staff takes pride in creating a welcoming environment, so we're pleased you valued their efforts during your visit. However, we're sorry you felt unsafe in the area. The city is working on ways to cope with the homelessness situation and we hope you'll consider staying with us again on future trips to the area.

"Quality Hotel but noisy"

4
16/10/2017

This hotel is near BU Medical Center, in South Boston. It is off a main street and since it is near a medical center, it is very noisy, often with sirens. We found it hard to sleep at times. But, there were other nice things about this hotel: the rooms were spacious and clean, free bottled water each day, free cookies and flavored water/drinks, newspaper and breakfast buffet. It is 7 1/2 blocks to nearest T station

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Christine, Thanks so much for being our guest at the Best Western Plus Boston Hotel. We apologize if you experienced any outside noise during your stay, but it's wonderful to know that our clean rooms, complimentary extras, and breakfast buffet were instrumental in providing you with a positive experience. If you are in the Boston area again, we'd love to welcome you back for another visit!

"Great hotel"

5
10/10/2017

The hotel is amazingly great for being so close to the action in Boston with free parking and free breakfast. And the one qualifier is the neighborhood which is part of the "Methadone Mile". The good news is that while there are a substantial number of down and outers wandering in the area of the hotel they seem to be people who are trying to make their lives better and not once did they say anything to me and when I drove to parking they cleared the intersection and waved me on. I walked from Fenway Park in the dark down Mass Ave and passed single women and couples most of the way so I felt safe. The room was spacious, well equipped and first class. This is a bargain and if you can get past the neighbors appearance it's a deal.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
On behalf of our team, we thank you for your wonderful review of Best Western Plus Boston Hotel. Knowing that you enjoyed your stay with us is very fulfilling. Our large, comfortable rooms, complimentary parking, and tasty breakfast are all some of the benefits of being our guest here with us. The safety of our guests is paramount to us, and it is great to know that you felt secure here. Thank you for your recommendation. We would love to host you again the next time you come to Boston!

"Great Hotel"

4
08/10/2017

We had a nice stay at this hotel for my 25th birthday weekend. The hotel itself is beautiful and our room was clean and modern. The front desk staff were friendly and very accommodating. My only negative comment would be that the location of this hotel is kind of rough. Other than that, it is close to Faneuil Hall and other great bars and places to eat in the area. Definitely recommend if you're looking to go away to the city for a night or two, just be cautious of the shady characters in the parking lot and lock your doors.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Darcy, Our whole team here wishes you a happy birthday! Thank you for choosing us for your special day. We really appreciate your recommendation as well. Guest safety and security is our foremost priority here at the Best Western Plus Boston Hotel, and we ask that our guests simply report anything that makes them uncomfortable to us at the front desk. We have a security team on site during the evenings and a camera system in place as well. We want you to enjoy your time here with peace of mind. Come back and see us again!

"Best Western Plus Boston Hotel"

5
07/10/2017

Just stayed here from 10/3-10/6/2017 and loved it. First trip to Boston and we drove, so getting here was easy and right off the ramp. Included free parking. Yes, it's located in somewhat of a shady area. You be alert like any city, someone will ask you for some spare change or a cigarette, politely say no. Never felt like I would be mugged or anything like that. The staff was as friendly as can be and very helpful. They went above and beyond, so kudos to the entire staff. The rooms are large and very clean, no musty smells, clean carpets, bathrooms, corridors and even outside, always cleaning. The free continental breakfast has something for everyone and they keep it stocked and fresh. I don't like staying right in the hub of everything, but this place was central to everything we wanted to do and we used Uber to get everywhere, generally $13-$14 each trip, but was prompt every time. Security is always around the entrance, so I always felt safe. Will absolutely stay here again on my next trip.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing some thoughts on your recent stay here at the Best Western Plus Boston Hotel. We're thrilled to hear that you will be back to see us again! We love familiar faces and are happy that our hotel could perfectly meet your needs here in the area. As you noted, we take guest safety very seriously with our security team and we strive to make each and every visitor in our care as comfortable as possible. Our housekeeping team will love to know that their work received such glowing recognition! Come back and visit us again soon.

"Excellent Hotel. Bad Location"

5
06/10/2017

Highest review to the hotel, room, and staff. Hotel Cleanliness is top rated. True professional staff--very helpful. Good Rates. The location/area is convenient for the hospital/medical center (you can see it from the front door) BUT the location/neighborhoods are not a good place to be walking around especially in the evening. Lot's of drug use (hardcore) and lot of people gathered (loitering).

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your review of your recent stay with us. We are honored that you would give us your highest approval. Our staff takes great pride in providing a clean, comfortable, and welcoming environment for every guest in our care. It is unfortunate that, although our location was convenient for your needs, you did not find our neighborhood to be ideal. Our foremost priority is the safety and comfort of our guests, and we do ask that you speak with our front desk team about anything that is uncomfortable. Additionally, we have a security officer on site every evening who is reinforced by video cameras. Please consider the Best Western Plus Boston Hotel for another stay.

"Warning high drug traffic area"

2
06/10/2017

Take care if you stay here, druggies surround the back of the building and used needles on the ground.lot of aggressive panhandlers at the intersections and get angry if not supported. noises area of town, ear plugs provided to help dull the noice.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for your feedback. We are saddened to read that you did not feel comfortable during your visit with us. Guest safety and security is our foremost objective, and we ask that our guests reach out to us immediately regarding any situation that causes discomfort. We have a security officer on-site every evening and a security camera network for our guests' assistance. We hope that despite these shortcomings you were able to have a relaxing stay. Please consider us for another visit here in Boston.

"I did not feel safe here"

2
05/10/2017

I have traveled the world and have stayed in Iraq and India with armed guards at the door. That is what I feel this place needs, in other words, visible security. The parking lot for the hotel was filled with 10-15 “homeless” type people. You have to sign a waiver saying that the hotel is not responsible for theft. After signing it was apparent why they make you sign it. There was no visible security, no secured access (code for example). The Hampton inn a block away had visible security on bike and a parking garage. I was a BEst Western fan but I now have serious concern about their commitment to customer safety.

"Good and Bad"

5
01/10/2017

The hotel was great... Rooms were spacious and well lit. Comfortable beds and linens. Quiet and dark. The public areas were clean, complimentary juice and coffee 24/7, warm cookies at 5, free parking and shuttle. Breakfast buffet was open for 4 hours, had lots of variety and was kept well stocked.. Staff was friendly and helpful. Bad part was the neighborhood. Meth clinic opened across the street and the sidewalks are full of homeless and helpless people. We never felt unsafe, but caution is needed. And so is public transportation. You won't be walking any where from this hotel.

FrontDesk_GM, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Laura, We are so pleased to read your five-star review outlining your stay with us the Best Western Plus Boston Hotel. Although our location wasn't to your liking, it's great to know you enjoyed our spacious rooms, free parking, and complimentary juice, coffee, and cookies in the evenings making for a wonderful stay. Our team wishes you safe travels, and we hope that you book with us again when in the Boston area.

"Best hotel"

5
28/09/2017

Everything was excellent wouldn't change a thing . Breakfast was great.... and staff were respectful and very helpful would recommend to all family n friends ... keep up the great work will be visiting again soon.....

"Vacation"

4
28/09/2017

Hotel great needs 24 hour security neighbor hood terrible didn't feel safe at all.You had a lot of people from Europe they need to see safe there. Homeless guy slept under our car and another one in front of our car on cardboard. Need big security gate and fence. Loved the staff and hotel, breakfast was the best we had on our two week journey staying at Best Westerns

"Bad Section of Town"

4
28/09/2017

The hotel is very nice. The staff are all very nice and helpful. The rooms were clean are fairly well kept. The shuttles are regular and well maintained. My only negative for the hotel is the area. There are many homeless all around the area. This obviously is not the hotel's fault or responsibility. There are also many addicts and panahndlers who have no problem stopping vehicles for money. We have used the hotel in the past with no problems, but the area has gotten worse over the years.

"Boston"

3
21/09/2017

The hotel was very nice and we enjoyed the amenities. Everything about our stay was good with the exception of the location. Homeless people were loitering around the hotel at all hours and there was a lot of noise.

"Do Not Stay Here"

1
19/09/2017

This hotel is located in the hub of 2 methadone clinics and a homeless shelter. Addicts gather in the back parking lot at night and shoot up, smoke crack, urinate between cars. The sidewalk towards the entrance of the hotel was occupied by a number of homeless and addicts. The hotel checked us in to a room that was already occupied, although we were compensated, the "new" staff member was rude throughout our stay. The location was not safe.

Sal T, Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for taking the time to write this review. I would like to apologize for not being able to meet your expectation during your stay. Your feedback is very important to us and we will use the information to implement changes to better service out guest in the future. I hope you will return and continue to stay with us. Thank you, Sal Teixeira Operations Manager

"Nice hotel"

4
16/09/2017

My first impression about the hotel is the location may not be suitable for having a good night sleep, since next to it are warehouses and a gas station. Surprisingly, the hotel offers nice service. The staff are friendly and attentive. The staff at the restaurant in particular provide speedy, neat, and friendly services. The breakfast offers some choices including healthy choices. The room is large with a separate bedroom and a living room. The amenities are complete. The bed is comfortable, and I had a nice sleep.

"Boston 2017"

4
15/09/2017

Ms Rosario , who was was in charge of the breakfast was the best. Truly professional. The rooms are very comfortable and clean. Front desk clerks were all very courteous and helpful. I'm sure you know that the neihborhood is a little sketchy.

"Very good"

5
15/09/2017

Our stay was very good and very helpful staff the breakfast was good and the girls at breakfast were very helpful the rooms were lovely and clean we had a great holiday thank you.the drivers of the shuttle bus were very good and helpful

"This place is nuts"

1
12/09/2017

I'm surprised a hotel can operate based only on value with what I'm witnessing right now... The parking lots and side streets that surround the hotel are filled with drug users and sellers. Not hidden, not discreet, just in plain sight. I've been around the block, but the reality that is going on here is extremely unsafe and risky. The clean rooms and little free breakfast aren't worth your safety and peace of mind. If you have kids, DO NOT stay here. Prayers to the unfortunate.

"This hotel fails the grade"

2
12/09/2017

Hotel was fine, clean, and staff were helpful. Area is bad with drug addicts hanging around the building and streets. we did not fell safe. the area outside is industrial and noisy at night. we would not go back to this motel

"Excellent property."

5
11/09/2017

This is the only property with free parking downtown in the industrial district. Great breakfast staff and the night manager was very good as well. Attentive staff, well dresses and polite. Great room and bed. Just book it

"EXCELLENT STAY"

4
11/09/2017

Thank you front desk staff And MS. Vandana, GM Ms. Yekulda, Breakfast asstt. Ms. Helena, Housekeeping for making our stay memorable. This trip was also memorable as I was leaving my daughter to join Northeastern University.

"beware parking lot"

3
11/09/2017

While we understand there is a homeless problem, the parking lot needs to be better patrolled. Felt unsafe and car was tampered with. Had small child with us, so it was particularly scary. Rest of stay was OK

"Not a safe area."

2
06/09/2017

The hotel inside was nice, and we had a cheap rate. Unfortunately we drove and you park around the corner. It is not a safe area and after booking found warnings online. A lot of people hanging out outside around the hotel. Could hear yelling and sirens in the night.

"Beautiful Hotel - Scarey Neighbourhood"

3
06/09/2017

Stupidly didn't read the reviews before arrival, hotel is immaculate, great little suites, very modern, very clean, fabulous continental breakfast, but as mentioned by previous reviewers very scary neighbourhood, as we arrived the amount of homeless/vagrants/prostitutes hanging around on every corner of the block was the biggest concentration I've seen outside of a shelter, we were not approached and our car was not touched but once we arrived we did not venture out, Dominos would not deliver to the hotel. I laughed at the ears plugs laid out in the room thinking they were a nice touch, unfortunately they are a necessity, the street people shouting and fighting outside in the evening followed by the trucks rumbling and beeping when backing up from about 6am made them very necessary. Not sure if the area will change, super lovely hotel just not a great area, in any other locations I would not hesitate to recommend.

"Not a good area"

2
04/09/2017

It is a nice property, conveniently located. However it is not a good area you want to be. Shelter and homeless people nearby. Hotel is right off a busy street. No temporary parking while checking- you have to pull into a hidden street. The hotel inside is ok as most bw hotel I would give it a 4 star if not for the location.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000.

"Great once beyond the drugged street people. The hotel is great location, free parking and breakfast make this a dream."

5
04/09/2017

This is a great hotel with free parking and food in the morning along with location make this a great property. The meth clinic around the corner make this a place you want to be into before dark. I am sorry for them and was hearing their cries in the night.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great stay"

4
02/09/2017

We would definitely stay at this hotel again in the future. Everything was great..clean, comfy beds (and pull-out couch!), complimentary breakfast was the best ever!! Staff are very friendly and helpful. The "locals" that frequent the hospital on the corner are hanging around a bit, but we never had a single issue with any of them. Found it a tad bit pricey, but was worth it. Great location to everything we wanted to see...Fenway Park, Boston Harbour, BackBay area.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Not in a good location"

3
30/08/2017

I have visited Boston more than 5 times and stayed all over Boston from downtown to Cambridge, airport to newbury street. This hotel is located in a totally different location than my previous visit. The neighborhood is not somewhere I would like to recommend. A lot of homeless wandering around and sleep right behind the hotel. And it is near Boston university medical center, you will hear siren quite often. Hotel provides ear plug for guest. I only see those on airplane. So if you looking for a quite and nice neighborhood. This hotel is not for you. Other than the location, the hotel is ok to stay.

"Terrible location "

2
26/08/2017

The hotel itself is fine but the location is awful. The problem is the situation after dark. I did not feel safe at all outside of the hotel after dark. Apparently there is a homeless shelter nearby and they are all around the hotel. The outside noise is very bad during the night. Parking is in a dark lot behind the hotel. I did not feel safe at all walking from the lot to the hotel entrance. I also saw huge rats behind the hotel. I will never stay there again.

"Terrible area with uncaring staff"

1
24/08/2017

Do not go here. The area is very bad and night staff do not keep a handle on the type of people hanging around the outside, it was obvious there were people under the influence of more than just beer, half to not clothed women, and homeless making beds in the lot. When I called the hotel, Charry, told me they are there every night and don't bother anyone or their property. She told me security can escort me in or I can park a few blocks away and walk over. I wanted to transfer my reservation and was told that wasn't an option. I tried to cancel and was charged anyway for not meeting the cancelation policy. Charry was not rude but was very unhelpful and uncaring, she made me feel as though my reservations were unwarranted and over reacted. No one followed up with my concerns from the site either. **The Double Tree on Mount Vernon was much cheaper and their night staff was AWESOME!! he was super helpful, kind, polite, and really cared about the customers. I arrived at 1am to the hotel. He checked me in quickly, provided me fresh bottled water and warm cookies. **

"Pet Friendly"

5
23/08/2017

At first I had misgivings when I arrived but I was greated by one of the Desk clerks. I wish I took the time to get her name. She reassured me as she walked me into the hotel. My room was large, premium and comfortable. I loved my snuggly bed. Snickers loved looking out the window watching the people and traffic. They offered a shuttle to the red line. Breakfast on the 1st floor offered a lot of choices. The waffle station included strawberries whipped cream and chocolate. You won't regret staying here. As for the homeless, not happy to find them there but they never bothered me. Beautiful historic facility.

"If you love heroine addicts shooting up in the parking lot, this place is for you!"

1
23/08/2017

Showing up for a very early morning check-in I witnessed The Walking Dead in their poorly placed poorly lit back lot parking lot, was approached by one man offering to sell me drugs, saw another man being held up by yet another man while he shot heroine into his arm. Had my shower interrupted by the front desk clerk pounding on my door telling me that I had already checked out when my check out time wasn't until 6 PM. After my shortened shower I had to go educate the front desk clerk on how to read the notes at the bottom of A reservation. Was promptly overcharged for my room and the manager refuses to return my calls. Not to mention the smell of urine that engulfs your nostrils as you exit the building.

"Not worth it"

2
23/08/2017

Hotel rooms themselves are fine. The breakfast is decent as well but it is located in sketchy area. Uber driver called it "Methadone Mile". Drug addicts use the parking lot to shoot up. Sirens can be heard non stop. Not worth the price I paid.

"very good for the money"

4
22/08/2017

the hotel was very nice. the shuttle service made travel in the city very helpful. good breakfast. the surrounding area was not good noise and vagrancy in the back parking lot. although the hotel personnel tried to address the noise, it came back.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Don't bring children here unless you plan on educating them on drugs and prostitution"

1
22/08/2017

Don't bring children here unless you plan on educating them on drugs and prostitution. The parking is in several lots around the hotel and you have to walk by active people injecting needles into their arms and smoking marijuana and crack

"This is not your standard hotel"

4
17/08/2017

After reading the reviews about the hotel's location, I had some misgivings. I called the hotel direct and told them about my concerns. They said that "yes, there are homeless people in the neighborhood but the hotel is safe. Yes, your car will be safe. We hire a nighttime security guard to watch the parking lots and area." I weighed the pros (price, value, amenities, location, FREE parking - extremely unusual for Boston, free shuttle to the trains) and cons (location, reports of noise, homeless people) and decided it was worth it. We were extremely pleased with the hotel. First, the room was spacious, modern, well appointed and very clean. I slept like a baby every night. So did my husband. The supposed street noise, sirens, etc. that others reported... Never heard it. I will say that our room was on the south side of the building so the only noise that I heard from was from the heavy equipment rental company loading up construction equipment. But that was at 7-7:30 in the morning so it wasn't a big deal. We also had the a/c fan running the whole time so that may have covered some of the noise. Second, the staff was friendly and accommodating. We requested a late checkout on our last day and they said, "No problem!" The shuttle driver was great. Third, The breakfast buffet was a cut above your average hotel hot buffet. Eggs (hard boiled/scrambled/omelets- with salsa and cheese toppings, potatoes, bacon/sausage, breads, muffins, waffles (with strawberries and whipped cream!), yogurts with fruit/granola toppings, oatmeal, fresh cut fruit! (pineapple, melons). This was definitely not a crappy continental breakfast, this is a real buffet. Fourth - Yes, there are homeless people and drug addicts on the corner at the Mass Ave connector intersection. There were also people walking to/from their cars on their way to work at the hotel that is 1 block from the hotel. Not everyone you see on the street is homeless or a drug addict. You can't always tell by looking. The ones that did seem to be homeless left us alone. Completely. I felt safe going to/from our hotel and car. Fifth - The history of this particular building is very interesting. They call it the Round House but after reading the explanation/history of the building in the hotel information binder we learned that this building was built in 1852? It was a storage facility for gas used to fuel the city of Boston's gas lights. Boston was apparently one of the first cities in America to have gas night lights. In short, don't let the few negative reviews scare you off. The hotel was a great value, the location was convenient. At the end of our 5 night stay we agreed that the neighborhood kind of added to the experience. If I ever find myself in the Boston area again, I will stay here for sure.

"Great hotel in a BAD location"

2
16/08/2017

This hotel has pros and cons... Pros: Staff was very nice, polite and helpful. The room was updated and clean. Cons: BAD neighborhood. Parking is at your own risk, as there are people shooting up next to guest vehicles. Drug paraphernalia lined the edge of the parking lots. We felt very unsafe parking there and walking from the hotel to our car.

"Horrible Hotel Don't Stay"

1
16/08/2017

If you want hotel life this is not the place. Do not stay here. They should pay you to stay at this hotel. The staff is rude and definitely speaks to different races differently. The location is not safe for any children or adult going outside after dark. The rooms are loud and the service is not that great. I remind you DO NOT STAY AT THIS HOTEL. IT IS NOT SAFE FOR YOU AND YOUR FAMILY.

"on the edge"

4
16/08/2017

This hotel sits on the edge of some of Boston's not so friendly and very friendly environment. We could tell the neighborhood is just starting to change for the better at the hotels location so be careful if you care to go for a long walk. The hotel itself is very comfortable, clean, well kept up, nice spacious rooms, as well as an excellent free breakfast every morning with terrific service. Checking in is easy and swift as is checking out. There is a shuttle that will take you to various locations, with hot coffee and sometimes hot cookies and juices in the lobby. it would be nice if the rooms were a little more sound proof from the noise from the outside, but all in all I would stay here again.

"Unsafe- would NOT recommend"

1
15/08/2017

I arrived at the hotel with my 16 year old niece. Upon arriving to the parking lot, 4 people were in the "private" parking area shooting up. We ran from our car into the hotel. The inside of the hotel was clean, and seemed fine. However, once we went to go back to the car, we found two young women walking up and down the parking lot selling themselves. A car with an older man came over to pick up one of the women. As a young woman, I felt incredibly unsafe. When I spoke with the manager, he said that there was a security guard that was on staff from 11-8. Unfortunately, if this was what was happening at 2pm, I was not willing to stick around to see once it got dark. It was a horrible hassle trying to cancel the room, and I ended up in tears trying to get a refund, as I had booked through expedia. The hotel was unwilling to help me with this situation. This hotel should be responsible for advertising the neighborhood for which it exists, and if they are unwilling to do that, at least they should be monitoring their property 24/7. So disappointed....

Sal T, Manager at Best Western Plus Boston Hotel, responded to this review
Dear Guest, Thank you for taking the time to write this review. Your feedback is very important to us and we will use the information to implement improvements to better serve our guest. Operations Manager

"Nice enough"

4
08/08/2017

This hotel is on 'Methadone Mile'. Not saying it's terrible but it completely caught my friend and I off guard. We were warned by the cab driver from the airport ride in not to venture behind the hotel. Wow. We were pleasantly surprised at the cleanliness of the actual hotel. The staff was friendly and helpful. No complaints about the room, comfortable beds and decent showers. It's actually not far from a little shopping center, walking distance to the target. But I wouldn't advise walking. I would say it was great but I was unprepared for the neighborhood. So just a heads up.

"Great Staff, Nice Rooms and Few Rude Guests"

5
06/08/2017

First and foremost, I don't know what the corporate policy is of developing it's employees, but you have a jewel of an employee in Yudelka. She appears to be an extremely motivated hard working employee. While her area of responsibility may seem less important to some, it can be difficult to manage with the flow of guests acting like hordes of locusts. She constantly assessed her area either directing employees or performing the work herself to replenish the items to keep customers happy. She was very nice when I asked questions and she moved around with a sense of importance and purpose without appearing to be rushing about or flustered. Yudelka should be groomed for other responsibilities as it is no doubt that she has untapped potential that education and mentoring could expose to a forward looking organization looking to further benefit from her. Sal is also a great manager. Upon our arrival we noticed the smell of marijuana on our floor. Sal quickly moved us to another floor. Unfortunately, the next night the smell of marijuana was evident yet again. His staff worked to Identify the culprits, but I am unsure they were able to find them. It isn't the staffs fault for rude guests, but the efforts they made to take care of us let us know they cared. I am sure the penalty for this infraction when guests do this isn't enough to prevent it. The ladies at the front desk were very friendly and accommodating when asked for another comforter or towels. Tirsit was super nice and helpful when asked questions about the area. The rooms were nice and clean enough but there was dirt and dust in the corners of the bathroom. The pull out bed was very comfortable. Overall this was a great stay and the employees the stars of the stay. One note about parking, there is at least one parking area I am aware of. It is uncovered parking around the corner from the hotel. I parked my motorcycle there and had no issues.

"Rats, drug addicts, parking lot fights, odor"

1
05/08/2017

Window fell off during the night, completely came loose and fell next to the pull out when a member of my team was sleeping. Odor in the room, clogged sink, place surrounded by addicts, homeless man sleeping 15 ft from main entrance, dead rats next to the registration parking spot, sketchy edge of downtown next to a work yard that's active during the night. Need I go on? Staff was courteous and efficient and did what they could.

"Not good locations 10-12 you fell unsafe"

2
04/08/2017

One od most uncomfortable hotel stay !! Clean rooms & good service . NOT good locations 10-12 homless on the front of hotel make you filling unsafe Need security on the hotel entrance and parking lot We almost left for relication but to afraid to go outside at 9 pm

"Good Hotel Bad Location"

4
03/08/2017

Stayed here for a last minute weekend trip, the hotel itself was very clean but unfortunately the location is not so good, very noisy streets, a hospital nearby and many homeless and or junkies hanging out across the street. It wasn't that bad yet I did not feel comfortable enough to walk around outside although the staff was very accommodating I have no complaints for the hotel itself.

"Consistent Staff and Facility"

5
01/08/2017

As we stay here many times per year, I can say that the only changes here are renovation upgrades. Staff is always friendly and helpful. Rooms are clean. Shuttle is helpful. There are always snacks and newspapers.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000.

"Besst Western Roundhouse in Boston Stay"

4
30/07/2017

The area around is not the best, but the hotel is good and well located. Free parking available and a good breakfast, with friendly staff. There is free shuttle service into areas of the city and service to the airport. Re-modeling is in progress, but all the guest room s are freshly done. There is a fitness area, and a pet friendly hotel. The suites have a mini-fridge. Unfortunately, not towel racks in the bathroom-an oversight.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000.

"Great stay, very helpful staff"

4
29/07/2017

We just stayed at this hotel for 3 nights while sightseeing in Boston. The room was lovely, large, and very clean. The staff were so helpful. The front desk was very friendly. The nice young lady who looked after the breakfast never stopped moving. As soon as I was done eating, she removed the dishes before I could throw them out myself. She definitely worked really hard, all the while smiling and helping the people find whatever they needed. Same goes to the gentlemen who ran the shuttle back and forth to the trains. They were great at giving advice on how to get where we wanted to go, and were always on time. We were definitely worried about the neighbourhood based on the reviews we read here, but because the shuttle service was so efficient, we never once felt uncomfortable in the area. We did see several homeless people, but mostly from a distance, and again, it was never an issue. This was a great hotel.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000.

"Great stay"

4
27/07/2017

Although the hotel is not at a great location, it was a very nice stay. Our suite on the 7th floor had a very nice bed and clean bathroom. Breakfast was great and this place is definitely a good place to stay when in Boston.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000.

"One more dime!"

4
27/07/2017

Very welcoming and friendly staff. One of the few Hotels with free parking close enough to downtown Boston. The front desk staff was very accommodating and helpful when it came to getting around in public transportation.

"Unfortunate location"

2
26/07/2017

Nice spacious rooms. Modern. Clean. Neat building (roundhouse brick). Problem is location and noise. People sleeping in streets obviously drugged out. Didn't feel safe. Very noisy at night. Large equipment operation in back which is super noisy...all night

"Nice but noisy"

3
26/07/2017

Above average room condition and clean. BUT this is the noisiest place I have ever stayed. Customers need to be warned that every morning Sunday thru Friday there will be Extremely loud banging from outside beginning at 3:00am constantly

"Good Hotel, Terrible Area"

4
25/07/2017

The hotel, itself, is good. The rooms are clean and spacious. The service is good. The breakfast is great. However the hotel is in a TERRIBLE area of the city. There are derelicts in the surrounding area that openly engage in drug exchanges and excessive drinking. This means that there are people who urinate and defecate in the area around the hotel. There are no security cameras in the parking lot. This makes parking at night very uncomfortable. It also makes getting from the car to the hotel feel very, very sketchy.

"Great Hotel, not best neighborhood"

5
20/07/2017

Came to Boston for Red Sox game, Great hotel very clean, front desk friendly and helpful, beds very comfortable. My family and I enjoy this hotel and would stay here again but be aware of the crackheads across the street. Best to call Uber to get around.

"Great hotel (wish it were better location though)"

4
20/07/2017

The breakfast was great, the shuttle to the subway good, room was great. Location was only one block from a 'better area'. But we did walk once and several vagrants hanging around, but worse was the drug users right outside. If you can deal with that, than it would be worth it.

"Great Staff"

5
19/07/2017

very professional team, ready to help customers.great location, close to train station, excellent shuttle service, good breakfast, overall a great experience.clean rooms, close to restaurant, atractions and hospitals, I would recommend to any person to visit Boston roundhouse hotel.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager Best Western Plus Boston Hotel

"BEWARE OF THIS HOTEL!!!!!!!"

1
18/07/2017

Please BEWARE of this hotel!!!! My husband and I recently stayed here for 2 nights, I can't complain about the hotel itself as our room was nice. It's when you leave!!! We booked through booking.com and used our debit card to secure the room. On check out we asked if we could settle using our Fair Fx card (pre paid dollar card) the girl took our payment and gave us our receipt which I was happy with as it was the correct amount of €448 and stated that amount and my card details. A couple of days later I checked my statement and to my surprise what had been taken was €1643.17!! That's not all, they had also taken €448 from my husbands debit card AND also €448 from our credit card we used for them to hold when we checked in! As soon as I realised this I called the hotel and spoke to the girl that took the payment, she promised to arrange a refund but told me it would take 2 weeks!!!! This was devastating as this was money we had loaded on our card for our holiday and we were over €1600 short on spending money. I called the hotel a further 3 times and still got nowhere. Our holiday was ruined by this hotel and we had to cancel activities we had planned for our holiday! When we returned home there was still no refund. I sent an email to head office and received the refund on our Fair FX card I didn't even received and email apologising or to advise me this had been done!! I also received a refund on our debit card for £4 less!! I did NOT want to pay for this hotel using our credit card but they took it without our consent and we have also been charged £22 for a non sterling transaction fee! All in this hotel took over £2,000 spread across our 3 cards and I have have never even received an apology or an explanation OR our money back for the transactioN fees!!! SHOCKING SERVICE!!!!

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000.

"Great hotel, not the best location"

4
18/07/2017

The hotel itself is lovely. We stayed in a King suite and the room was great. The only downside to this hotel is the proximity to the hospital (lots of siren noises) and being very close to a rehab center (lots of patients hanging around outside into the night). You are only two blocks from some great restaurants though so if you don't plan to spend too much time in the hotel this would be a great deal.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Sincerely, Vandana Kumari General Manager Best Western Plus Boston Hotel

"Nice hotel but bad location"

3
12/07/2017

The hotel was nice, clean and service was attentive. But the location was horrible. I did not feel safe walking around at night and even during the day was questionable. The shuttle service was good but overall I found the hotel location limited my enjoyment and experience in Boston.

"Never Stay Here!"

1
12/07/2017

Beware: Boston @BestWestern Plus has many homeless on property. We couldn't even get from our car to the front door after being accosted by a disturbed man waving a large stick at us and cursing loudly as we exited our car. Two more men came toward us menacingly, and we quickly returned to the car. We tried calling the front desk, but they don't respond, it gets answered by a generic customer service rep in another state who says she'll try and call the GM and then call us back. . . So we wait in the car. As we sat in the car we saw and photographed personal belongs of homeless in various areas of the Best Western property where it appears they live. As we waited for CS to try and resolve our issue (the rep instructed us to stay in the car and/or leave the property for our safety) we observed and photographed another individual bathing himself in the Best Western parking lot (Attached photo shows him as he's taking his shorts off. We could not take other photos as other homeless approached the car yelling at us.). After he finished, another individual approached him and a drug deal ensued. The rep called us back and said the GM was gone and the front desk person could not help us. The phone rep again instructed us to leave the property for our safety but could not cancel our reservation and/or transfer the rez to another Best Western (the latter is what we had initially requested). She said canceling would be up to the GM of the hotel, who would not take our call that day or any subsequent attempts nor did they call us back as we've asked them to do. After leaving, we found other accommodations and spent quite a bit of of our vacation time trying to contact the GM to get a cancellation. The GM and Best Western has charged us a night stay — even after many attempts contacting corporate customer service, they say it's up to the GM. Meaning the parent company will not stand by you the customer/guest, even after their rep tells you to leave a dangerous situation on their property. I'm leaving this review because everyone should know how dangerous a place this is (there is a very large homeless shelter within a few feet of the hotel and many just live and/or hang out on the streets and on the Best Western property) and how short-sighted and unhelpful the GM and the corporation are. Be safe. Be smart. Do not stay here.

"Was not a wise choice"

3
11/07/2017

Price too high for industrial homeless drug user neighborhood, noisey street racing middle of the night. We only needed the room to sleep and were gone during the day. Our sleep was I interrupted and walking to and from parking past the homeless using drugs should not be done alone.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000.

"Nice Hotel to spend a weekend in Boston"

3
11/07/2017

Stayed at Best Western for 2 nights on the weekend. Location is ok. We didn't drive our car and used Uber which worked out perfect for us. The hotel is around 10-12 minutes drive to downtown. The room was spacious and clean, the breakfast wasn't so great:( Good choice for a few days in Boston.

"Never go here!"

1
10/07/2017

This hotel has no protected parking in a bad part of town. Bums hang out around hotel. My son unfortunately witnessed two drug users shooting a needle in their arm. The floor we were going to be on had a strong odor of marijuana. The general manager was not accommodating. My kids were scared and was not offered a refund. Horrible, horrible experience.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000.

"Drugadicts"

2
06/07/2017

The service from staff are very good, hotel is in very good condition, clean, it looks good but drugsadicts around make you feel unsafe. They don't bother you but they apearence and the smell of pee around is disgusting

"Great hotel for a great price."

5
05/07/2017

This hotel is a great value for the money. The staff are friendly and helpful. The rooms are clean and the breakfast was fantastic. It is near a hospital so you do hear ambulances, but the hotel provided ear plugs you could use if you wanted to. We really weren't bothered by it though. The only downside is that the location was a bit far from the historic district. However, the hotel offered a shuttle which was very convenient. We would definitely stay here again.

"Don't be put off by the location"

5
03/07/2017

When you first approach the hotel, it can be very intimidating due to the ppl hanging around in the area (there is a homeless shelter and meth clinic nearby) but we were never bothered by anyone and I acutally felt pretty safe. The lobby was not air conditioned but the rooms very cool. The beds were super comfy and the room very spacious (we had 4 girls in our party). There was mention of noise levels, the hotel provides complimentary ear plugs but I didn't notice anything out of the ordinary and I was near the window. Breakfast was fantastic

"Methadone Mile"

1
02/07/2017

The hotel itself was very clean, modern, and fair price. However, outside of the hotel is a large number of drug addicts that are within footsteps of the hotel. It made it very dangerous to walk to the car and walk our dogs. They are there at all times of the day and night. You can also see many used syringes on the floor of the parking lot. Would not return because of that.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Guest, Thank you for sharing your feedback regarding your stay at the hotel. We are sorry that we were unable to meet your expectations. Please accept my sincere apologies for any inconvenience caused. Vandy GM

" Big disappointment "

1
01/07/2017

AAA SHOWED hotel in downtown. It is near downtown but what I observed in a high crime area. Saw 2 drug deal from 4th floor window in one evening. Near drug rehab building. Best Western provides ear plugs due to noise outside. I believe I heard gunshots near by. The maid did not replace coffee and toiletries. With either AAA or BW loyalty card rate discounted to $179. First night and $169 the 2nd night. They did provide shuttle service to subway. I do not recommend this hotel.

Sal T, Manager at Best Western Plus Boston Hotel, responded to this review
Dear Guest, Thank you for taking the time to write this review. On behalf of the entire team I would like to apologize for not meeting your expectation. Your feedback is important to us and we will be using the information to make adjustments to better our service. Sal Teixeira Operations Manager

"Business trip"

4
29/06/2017

The only drawback to his hotel is it's location if you're sightseeing or doing business in Back Bay or Financial District. I didn't try their breakfast nor gym. Every part of the hotel I saw was very clean and tidy. Great staff!!! Free shuttle service to trains and hospitals great benefit.

"Stay"

3
29/06/2017

The hotel is great. The exterior conditions are awful. Parking is a problem. Better/more access shuttle access to T and access airport would improve the accommodations. We had to walk thru a confusing maze to get toT. Staff should provide better walking directions. Ie exit, go left towards light. Cross and follow street to T.

"Great Hotel - comfy beds!"

5
28/06/2017

What's interesting about this hotel is the history of the building! The beds are VERY COMFORTABLE and the breakfast was GREAT! Neighborhood isn't the best, but we didn't plan on hanging outside the hotel much. However, the location is convenient to downtown or the North End. We would stay here again!

"Great choice in Boston"

4
28/06/2017

I'd recommend this hotel. Close to the T, and excellent staff. The room was clean and comfortable. The breakfast was well-prepared and delicious. The surrounding area might be a concern for some just based on appearance, but I had no trouble with noise or anything of the sort.

"Sad night NO SLEEP..."

1
27/06/2017

The area is surrounded by businesses. Businesses Who start their day at 4 a.m. with large equipment back up alarms everything in addition to that in the Next Room they had a dog and we're smoking marijuana.

Vandana K, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Guest, Thank you for sharing your feedback regarding your stay at the hotel. Please accept my sincere apologies for the inconvenience caused. Sincerely, Vandana Kumari General Manager

"Friendly, convenient, neighborhood Hotel -Best Western Plus Boston"

4
22/06/2017

For those wanting a reasonably priced hotel that is friendly and convenient in a neighborhood setting, this is a good choice. A free shuttle provided by Best Western to/from Copley Square's South Station makes this hotel convenient to all of Boston. free parking is also provided around the building or across the street in a lot. Because the building is round, rooms are bigger than we expected and have an interesting layout having a separate BEDROOM from the living room. Being in a neighborhood, however, we'd suggest a higher floor room as street noise may be noticeable on occasion. Parking when arriving should be done just as you pull off the street near the front door. All in all, a good choice a few blocks from freeways with friendly timely service.

"Nice Inside"

5
22/06/2017

This was a comfortable hotel. It doesn't look like much from the inside, but the inside is very nice. The room was spacious and comfortable. The breakfast was good. The location isn't the best unless you are going to Boston University Medical Center. There is nothing else around. The hotel does have a free shuttle service that will take you directly to the medical center or the nearest subway stop. The shuttle drivers were very nice.

"hard to find"

3
21/06/2017

Look at a picture before you try to find the place. We could not find it at night. The sign was not lit. And it is a round building which said Roundhouse. Since we were looking for Best Western, we did not think that was it. (The words Best Western were on a part of the building that could not be seen with the curve of the building.) We called and asked for directions and they were not helpful. Bad part of town. We ended up staying elsewhere.

"The neat round hotel you can sleep near BUMC!"

5
21/06/2017

We saw this uniquely designed round hotel on our first trip to Boston, getting our daughter squared away with graduate housing at BU. We were staying west of town then and needed to drive in, a costly option. This best Western hotel has free parking,hot breakfast fitness center and is an easy walk or free shuttle to BU medical campus!

"Great trip nice hotel"

5
21/06/2017

I always stay at Best Western the rooms are nice and the staff is friendly and helpful. They offered shuttle sevice to t-station and continental breakfast. I would definetly recommend the Best Western to anyone looking for an ecconomical hotel.

"Well....."

3
15/06/2017

The hotel itself was very good although the windows do NOT keep any road noise out, and we were on the 6th. Floor! The room was really quite nice. The staff were very courteous to us, and those working in the dining room were great. Far and away the biggest problem was the neighborhood. Not only did we witness a hooker walking back and forth, but NUMEROUS drug deals in the parking lot right across the street from the hotel. It made us nervous to even walk to our car in the nearby parking lot. Best Western NEEDS to put some sort of outside security in place not only for guests, but for staff. Unfortunately we would not return to this hotel.

"Excellent Hotel"

5
13/06/2017

My stay was a last minute. The neighborhood is not the best, the hotel is beautiful, and the staff are some of the best I've ever met at any hotel. The breakfast is served hot and fresh with a variety to chose from. We arrived late, so the in house driver took us to dinner and picked us up so we wouldn't have to drive after a long day at the airport. Price was perfect considering how expensive Boston is.

"South Boston"

4
12/06/2017

Nice hotel, scary location. Clean rooms. Nice staff. Large amount of nearby homeless addicts. I was never threatened by any, just an eye sore. It was a pretty good hike to nearby restaurants and the mass transit. Breakfast was wonderful. Fitness room was bare bones, but worked.

"We changed rooms 3 times"

1
05/06/2017

We had our room changed three times because the carpet was very stained and the TV was not working. In the last room, the air conditioner was not working and neither was the safe in the room. The area around the hotel was not the nicest and it was also a little loud. The hotel provides ear plugs to guests in the rooms.

Sal T, Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for taking the opportunity to write this review. I would like to apologize for not meeting your expectation while staying at our property. Your feedback is very important to us and we will use the information to make improvement to better service our guest. I hope you will return and give us another chance to exceed your expectation in the future. Thank you, Sal Teixeira Operations Manager

"Enrique is the best"

5
02/06/2017

I left a detailed review on the best western survey but the shuttle driver Enrique went out of his way to make sure we got to Dana Farber Hospital and back safely and also was an immense help in getting us out of Boston and on our way home to Syracuse We can't thank him enough

"Small rooms "

3
31/05/2017

My wife and I stayed in this hotel for a night. We got the ground floor which was close to the main road. The place does get noisy. Toilet was small and the wash basin was located outside the toilet. Overall reasonable price and for one night stay it is good.

, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager Best Western Plus Boston Hotel

"Good for the price!"

4
31/05/2017

Located within good distance from all of Boston's major landmarks and was a very short Uber trip. Room was clean and staff at check-in and check-out were fantastic. They allowed us to store our bags and car on-site while we finished sight seeing. Outside is a bit noisy and quite a few people wandering about, but there is a hospital nearby so I expected this.

, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager Best Western Plus Boston Hotel

"12:30"

2
30/05/2017

as listed Don't stay there, Don't stay there. Terrible location very noisy bill was not correct, requested quite room got one of the worst rooms, Very bad area of city drug dealers just outside. Did not feel safe

, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000. Sincerely, Vandana Kumari General Manager Best Western Plus Boston Hotel

"Strange visit - good room in sketchy neighborhood"

2
30/05/2017

I stayed at the Best Western Plus Boston for two nights on a business trip. This is a pretty strange and difficult review to write. On one hand: the hotel staff worked hard, provided clean and comfortable rooms, a good breakfast. The king-size bed was comfortable, the WiFi worked without problems, free drinking water and a coffee-maker were provided. The hotel honored my request for a high floor, everyone was very friendly. On the other hand: the hotel is located in an industrial area and it is almost comically noisy. From waste-management trucks starting at 3-4am, a construction business next door opening for business at 5-6am, to the all-night sirens of emergency vehicles rushing to the Boston Medical Center across the street - the noise-level was simply breath-taking and did not give my industrial-strength earplugs the slightest chance. Also, similar to another review, the first thing I saw when I parked my rental car at the hotel and opened the door was a used syringe in the gutter and I was solicited for cash or drugs 3-4 times on a 2-minute walk to the restaurant across the street. There is what appears to be a half-way house across the street and several homeless people were sleeping on the hotel grounds. The parking areas looked very sketchy - I consider myself very lucky that my car was not broken into. The hotel staff clearly is trying their best, the star rating tries to acknowledge their hard work, would have been worth 4 stars. But the location trumps everything, I cannot recommend this hotel.

, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000. Sincerely, Vandana Kumari General Manager Best Western Plus Boston Hotel

"Great staff/Poor location"

2
28/05/2017

Staff was great and rooms were very nice...very expensive for the location. Thought I was staying in a war zone! With Boston General a block away sounded like staying at ground zero on 9/11....sirens all night long and the hotel Is on a major route for garbage trucks loaded and empty all night long banging up and down the road...and we were on the 7th floor!!! I noticed ear plugs on the night stand...I now know what they were for!!!

, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000. Sincerely, Vandana Kumari General Manager Best Western Plus Boston Hotel

"Great staff, amazing pizza close by"

4
25/05/2017

My stay was ridiculously over priced due to graduation weekend, however, I was very happy with my stay and would stay again. The location is quite far out of the city and almost in Roxbury. An average cost of an Uber to the Fenway area was approx $9.00 which I think is quite reasonable. There is a gas station next door, a McDonald's across the street and an AMAZING pizza/sandwich place (New Market Pizza) that delivers very close by. The breakfast was fantastic, especially the breakfast staff! The fitness room only has 4 pieces of equipment but when I got there at 5:45 AM there was availability. I believe there is a shuttle to the closest T stop, that we did not utilize. There is construction next door but it don't keep us awake, could have been the champagne though but they do provide ear plugs for the sensitive.

"Nice Hotel"

4
24/05/2017

This hotel is nice. The rooms are all good size and the breakfast is good. Great location if you need to be at Boston Medical Center. Parking is available in two small lots. Shuttle was heavily used and often full, but were accommodating when there was not space. I had no problem using Uber to get everywhere I needed.

"Five stars for the bed and the bed only!"

5
24/05/2017

Five stars for the bed and the bed only. The hotel is in a somewhat sketchy neighbourhood and the breakfast is pretty sad... so those I would give 1 star... but if you're all about the bed, you'll sleep well.

"Hotel has changed"

3
23/05/2017

Stayed at Roundhouse BW 6 times in the last 10 years. Very satisfied with value and service. location/ shuttle/breakfast etc. for earlier visits. Rate paid for last visit and service was very over priced. Would only stay again for location only.

"Not accurate reservation"

3
21/05/2017

I came in the middle of the night to find my reserved was taken by somebody else that afternoon. Sharifa the night receptionist helped to solve this problem professionally and offered my her dinner since the restaurants are closed the late night.

"Very nice, helpful staff."

5
10/05/2017

Spent three days here. Good, clean rooms. Staff is exceptional! Enjoyed this visit and will return. Breakfast is very good; lots of choices. Near Boston Medical Center. Hotel shuttle regularly runs to and from subway stops, so most Boston sights are accessible!

"Horrible night's sleep"

2
09/05/2017

This hotel had incredibly big, thick and hard pillows that were impossible to sleep on. We had to resort to sleeping on the little throw pillows. Was unable to take a bath because the stopper wasn't working. The blackout curtains were not sufficient and let light into the room. The traffic and the street sweeper kept us up in the middle of the night. Also, we waited for a long time for the eggs and sausage to come back out with a refill but they did not bring them out so we ended up having a continental breakfast and not a "full breakfast" that we were supposed to get. (We came down for breakfast during mid-breakfast and not at the end of breakfast so we did expect all food to be available.)

Sal T, Manager at Best Western Plus Boston Hotel, responded to this review
On behalf of the entire team Team I would like to apologize for not exceeding your expectation. We thank you for taking the time to write this review and will use your feedback to make improvements to our services. Sal Teixeira Operations Manager

"Everton and Kat made the trip worth it."

4
07/05/2017

These two employees, in particular Everton went above and beyond to make an average hotel a fantastic stay! The hotel was nothing special but when you have employees like they are, they make up for a lot of shortcomings.

, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing the feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager Best Western Plus Boston Hotel

"Choose Carefully"

3
07/05/2017

For a long weekend touristy visit to Boston, I was not interested in paying center-city hotel prices. My credit card was running hotel specials and the Best Western Plus was the most reasonably priced choice in Boston. Even throwing in the cost of an Uber ride to the historic district, we saved a lot of money. Before you decide to follow my lead, though, a couple of things to consider: First, this is the only hotel I've ever stayed at which provides earplugs to help you sleep through the noise. They say they're in an "industrial area" and to some extent they are, but most of the noise while we were there was due to car alarms and what sounded like drag racing a block or two away. We're sound sleepers and it really didn't affect us, but if you're a light sleeper, be careful. Second, there's no restaurant in the hotel or within walking distance. There is, however, a pizza/sandwich shop across the street which delivers, open 'til midnight, and serves a really good pizza and nice salads. It took care of our dinner issue after a late flight arrival. Complimentary breakfast was passable at best. The room was reasonably spacious, clean, well furnished and the bed was quite comfortable. Some drawbacks, certainly, but I've paid more to stay at worse hotels.

, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for sharing the feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager Best Western Plus Boston Hotel

"A horrible experience "

1
06/05/2017

I stayed at the Best Western for work and had originally booked 3 nights. On arrival I asked to extend my stay to 4 nights and was told this was fine. On my fourth night I was in bed wearing ear plugs (which the hotel provides because it's in a very noisy area) and I woke up to find a big, male security guard in my room. It was pretty scary but he was apologetic and said I was meant to have checked out. I called reception and spoke to the woman there called Sharifa. She was incredibly rude and made me feel like a criminal, saying I should have checked out and that I was not authorised to stay. When I explained that I had booked an extra night she accused me of lying and told me I needed to call my travel company to extend my stay as she couldn't do it. I'm pretty tough but the experience of being woken up with a man in my room and then being accused of lying left me close to tears. Eventually I got a call back to say I could book an extra night if I came downstairs, which I did. I received a sheepish apology at the end of the transaction and that was it. Aside from this, the hotel is located in a run down, noisy area and there are lots of homeless people wandering around outside so it feels pretty unsafe. I never once had a 'hello' from anyone on reception when I came back every day, which is a first for an American hotel (or any hotel) for me. The staff seem miserable and rude, which I guess means there are bigger management issues going on. I would never stay here again and would particularly warn single women or people with families against staying.

, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Guest, Thank you for sharing the feedback regarding your stay in our hotel. Please accept my sincere apologies for the inconvenience caused. Your feedback is important to us and we would like to discuss it further with you to understand the matter in detail which would help us resolve it. If you could share your email address and phone number, I will be happy to contact you, else you could also reach me at 617-989-1000. Vandana Kumari General Manager

"Be aware.."

2
02/05/2017

Be aware that there are no restaurant or bar facilities within a comfortable walk from the hotel. Although the listing states what facilities the hotel has. I expected to be able to find somewhere to eat and drink nearby. This wasn't the case and the area seemed very dangerous to be walking in at night (the first thing we saw on arrival was a used syringe on the ground just outside the hotel). The place is also VERY noisy. I had read other reports saying this but hoped it was an exaggeration - it wasn't. They really do provide earplugs!

"3 Cars broken into in one night"

1
01/05/2017

The hotel is in a bad area. My truck & two other vehicles were broken into on Friday, April 28th. My truck had the back window smashed at 4:30 in the afternoon and some important items stolen; I 'd only been in the hotel about 1/2 hour. I found out that the hotel staff park right up against the building and in the handicapped spots and check on their cars frequently because they are aware of these problems. The hotel lies between a meth clinic and two halfway houses (so I was told by several people). It's in an industrial type area and very noisy too. They offer ear plugs. Cars pulled up outside blasting music at all hours of the night. The hotel is clean and the staff are friendly and seem caring but I would NEVER stay here again. Myself and one of the other victims checked out early because of this. The hotel didn't even offer a discount because of this awful experience and personally, that was the very least they could have done. Be warned. Don't stay here.

"Hotel stay"

5
29/04/2017

We were greeted with a smile and checked in promptly. Very nice looking hotel. In the process of remodeling. The room is very clean and comfortable. Very impressed. The pool was clean but a little cold. Elevator a bit slow but not a big deal.

Sal T, Manager at Best Western Plus Boston Hotel, responded to this review
Dear Valued guest, Thank you for taking the time to write this review. Your feedback is very important to us. I am happy to hear that you had a wonderful stay and we were able to meet your expectations. I look forward to your return. Sal Teixeira Operations Manage

"Great customer service!"

5
23/04/2017

I was already having a bad day the day I was checking into the best western. I got to the hotel a bit early and had some where to be within a hour. One of the front desk agent was being very rude and unhelpful. She had told me "there was no rooms available and I had to wait a hour". 10 mins went by than another front desk agent had began to help me, I believe her name was Suely. Suely had ran to a couple rooms to check if they're clean so I can be checked in.She had also help with me with a uber app, also got a free 20$ ride because of her too. She was super friendly and amazing ! I got to my destination on time :)

Sal T, Manager at Best Western Plus Boston Hotel, responded to this review
Dear Valued guest, Thank you for taking the time to write this review. Your feedback is very important to us. I am happy to hear that you had a wonderful stay and we were able to meet your expectations. I look forward to your return. Sal Teixeira Operations Manage

"Pleasurable stay"

5
23/04/2017

My day was absolutely wonderful. Everyone was friendly and no one had an attitude when asked questions. The rooms were comfortable and well decorated. The shuttle service was an added bonus as the weather was inclement. Price was perfect!

Sal T, Manager at Best Western Plus Boston Hotel, responded to this review
Dear Valued guest, Thank you for taking the time to write this review. Your feedback is very important to us. I am happy to hear that you had a wonderful stay and we were able to meet your expectations. I look forward to your return. Sal Teixeira Operations Manage

"Aberagr"

3
22/04/2017

The hotel is in a very remote and even dicey neighborhood. The front desk staff is friendly and somewhat knowledgeable. Since parking in Boston is next to impossible the hotel does offer a shuttle service to the train/subway station but it doesn't run very often. The rooms are spacious and clean but with the traffic and sirens there is a lot of noise from outside. I suggest a room on the 7th floor and not facing the street below. The window in our room was held together with duct tape!! Yikes! The breakfast was typical for this chain but it was plentiful and the staff in the breakfast room was wonderful. One plus is a fabulous Cuban restaurant around the corner...Doña Habana. Great service and food. It's an ok hotel if you're looking for an inexpensive and average place to stay.

"Glad we stayed here"

4
21/04/2017

Stayed here for a convention March 31- April 5 and was very pleased with the choice. The room was clean and larger than we expected. The bed was comfortable and we had no problem sleeping. The breakfast was delicious. The fitness room, although small, was clean and well stocked. The hot chocolate in the lobby was a great bedtime snack. Enrique, the shuttle driver was friendly and very helpful. One of the breakfast workers (?Suzeca) is an extremely hard worker, she was everywhere at once making certain the fruit was filled, the waffle mix was pouring and the dirty dishes were removed from the tables quickly. Thank you to everyone!

"Comfortable Hotel"

4
20/04/2017

Best Western Plus Boston Hotel didn't disappointed me. Staffs are very friendly and helpful. Room is clean and space and comfortable. I will definitely stay here when I visit Boston again. It is easy and quick to get to airport.

"A Wise Choice"

5
19/04/2017

I stayed at Best Western Plus Boston (The RoundHouse) Hotel with my wife from April 5 - April 10 and it was a pleasant experience. I can say it was one of my wisest decision with respect to my visit to Boston. Everything was just okay. The hotel was neat and well organized. The rooms are spacious enough with coffee maker handy. The staff were very friendly, especially those at the front desk. The complimentary breakfast made lots of sense. It was a complete buffet. The location of the hotel was excellent. I was able to connect with my friends and family easily. The car shuttle was very useful. Every morning, the car takes me to the venue of my meeting at Harvard Medical School with a promise to bring me back. Even in one occasion when I had to take a cab back to the hotel because the driver failed to turn up early enough to pick me up, the hotel refunded me the cost of the cab. I found this most amazing. There is free wifi everywhere. I will stay in this hotel again any time I visit Boston and I recommend it to anyone who needs a comfortable home away from home.

"4 Stars Inside, 1 Star Outside"

3
19/04/2017

While this location is not ideal (hospital, sheriff's office/jail, a methadone clinic, and a corp yard all within a block) and the neighborhood itself isn't one I'd walk around in, especially after dark, the inside of the hotel is clean, updated, and comfortable. However, if you're a light sleeper, you may want to pass on this location even though they provide earplugs in the rooms, as there is a lot of street noise from all of the above listed businesses in the neighborhood. The hotel also provides a shuttle service to the red and orange T-lines on a regular schedule beginning early in the morning until 9:30pm. It's close enough to downtown Boston that Uber rides are also not outrageous (although Boston is almost always in "surge pricing" for Uber). Overall, it's quite nice INSIDE, and how much time do you really spend in the hotel room other than to sleep and shower??

, General Manager at Best Western Plus Boston Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Vandana Kumari General Manager Best Western Plus Boston Hotel

"boston marathon weekend"

2
18/04/2017

booked this hotel for marathon weekend back in September. as this year was also Easter weekend we ended up having trouble with my husband getting time off work and finding childcare. we tried to switch our 2 night stay from sat-sun to sun-mon but the man we spoke with was extremely rude and not helpful. he told us to call hotels.com and they continued to reassure us the hotel was the only way to change the reservation. we finally gave up after hours in the phone. in order not to lose out on our money I spent Saturday night in the hotel by myself and missed Easter with my family. when you pay 800$for a 2 night hotel stay I think you should be able to expect better service than this.

, General Manager at Best Western Plus Boston Hotel, responded to this review
Thank you for your regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000. Sincerely, Vandana Kumari General Manager Best Western Plus Boston Hotel

"Boston"

4
16/04/2017

Experience was very good close to fenway park,just a 20 minute walk! Our overall experience was excellent, plenty of parking and we enjoyed are suite ,clean looks like it's been updated over the past year, overall, again was very good!

Sal T, Manager at Best Western Plus Boston Hotel, responded to this review
Dear Valued guest, Thank you for taking the time to write this review. Your feedback is very important to us. I am happy to hear that you had a wonderful stay and we were able to meet your expectations. I look forward to your return. Sal Teixeira Operations Manager.

"Best Western Round hotel"

5
13/04/2017

Very nice hotel, good hot breakfast included. Super friendly and helpful front counter staff. I highly recommend this hotel. We stayed for two nights. We were always welcomed with a smile from the front counter staff. They were also very helpful and eager to help and give suggestions for good places to go, reliable cabs to take and restaurants to eat at.

"Great stay and great service"

5
13/04/2017

Clean rooms excellent breakfast. Service was impeccable. Very quiet even if in busy side of town. Parkkng is free and safe. I will be back this summer. Beds are very comfortable. Accessible and near restaurants.

"Outstanding service"

5
13/04/2017

The lady behind the desk and the shuttle driver were extremely helpful and probably gave the most respectful responses out of any hotel I've been at. Truely upstanding workers you have. I would live to stay there again during my next trip in to Boston. Thank you very much for your services.

"Bargain in Boston and The HOTEL STAFF IS GREAT"

4
13/04/2017

This hotel, although located at the edge of what can feel a little sketchy, was a great place for us to stay for the couple days we were in Boston visiting colleges. The staff was amazingly helpful and had lots of great restaurants and advice to share. We felt safe, and slept well. One morning it was a little noisy with traffic, but we really could not beat the price

"Beautiful inside"

4
12/04/2017

This hotel is beautiful on the inside and well taken care of. The surrounding area around the hotel is in a bad section of town. If you can get past that hotel is comfortable, clean, the staff is super nice, and the breakfast was very good! The hospital sits near a hospital, so you hear the sirens. But it didn't seem to wake my family up during the night.

"Some room for improvement."

3
11/04/2017

Overall, hotel was nice. Suite was small. Very noisy at night. Window was open at top....leaving cold air in. Breakfast was the very good. Front desk staff need to be briefed on commuter travel in Boston area.

"a bit noisy"

4
11/04/2017

First off the room, bathroom, lobby and hotel overall was a clean comfortable place to stay. The value was good for Boston, compared to other hotels. The area the hotel is located in is industrial, complete with a bus/construction equipment yard next to the hotel. They start to work at 6AM. This makes it hard to sleep much after that. The breakfast bar could be improved as some of the hot items offered were tepid at best. As far as other choices it was great. The shuttle to the TStation was a plus, especially when it was raining.

"Great Stay"

4
11/04/2017

The hotel was great, very nice place, very good staff and very helpful when asking questions about surrounding area. was in town to visit my grandson in boston childrens hospital and didn't find out until my second day there that I could of got a better rate if I told them I was visiting the hospital, when I asked the front desk I was told that I had to mention it when I made the reservation, I told her I didn't know until about 30 minutes ago and she said she was sorry there was nothing she could do. Overall the place was great. The area was bad at night but you really cant control that due the homeless shelter and methadone clinic on same street.

"Bad Neighborhood"

1
10/04/2017

The hotel smelled like marijuana the entire stay. There was a methadone clinic just down the block so you did not want to go outside the hotel at night to get something out of your car, sometimes even during the day.

"Nice stay"

4
29/11/2016

The room was excellent the neighborhood is very industrial. I guess in time this will be a renewed area of the city. Hotel is currently remodeling but does not interfere with guests. I was however very disappointed as I watched the maintenance man blow all of the sidewalk and gutter trash into and across the street instead of picking it up.

"Ear plugs"

4
29/11/2016

The hotel sits on a very busy street , will very limited parking spots. Most people have to park in the gas station lot and cut thru the fence. We had a large room with its own sitting area , with a sofa desk and mini frig. Bedrooms bed is nice and upgraded bath. Breakfast is in the basement. You do see homeless people on the way to hotel but not next to it. Its the city . Hotel has a lot of lights, we had no problem .

"Nov 26 ,2016"

2
26/11/2016

Worst place i have ever lived in. The area is not safe at all. The rooms are good but the area is not good . Homelesses sleep around the hotel. You can not even feel good when you park or when you go to your car.

Sal T, Front Office Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest, Thank you for you recent feedback regarding your stay. I apologize on behalf of our staff for not meeting your expectation. We will take your feedback into every consideration to improve our service. We hope you will stay with us again in the near future. Thank you, Sal Teixeira Operations Manager

"The worst hotel I ever stay"

1
17/11/2016

Thé place And thé hôtel is Noisy Thé hotel André spetially breakfast room is very Dirty The place is Bad neigbordhood, be careffull at night The hotel si Ugly in general And too expensif for all those reasons

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"Best? Let Alone"Worst"!"

1
15/11/2016

I would simply say: "don't come!", but I think it's unfair. Why? This hotel is, in itself, a nice place (mainly their rooms, they are spacious and clean, though old). Bathrooms renovated. They serve a breakfast that's only ok (nothing special, I think, like others have said here). And... That's it! Location? Terrible! When you look in the map, it's not so, but it's a ugly side of the town (Boston have so many beatiful places!), relatively far from subway station (and dificult acess, as well). Lobby and corridors are depressively decorated, renovation in urgent need (so that the elevators had a strange rule: add 1 to the numbers in it in order to know your floor, except floor...!). Knowing that, you would say: "Well, if this hotel is so, probably the service will compensate...". No! They try their best to ignore you, even when we don't want it. But I left the worst to the final: Me and my wife had reserved a taxi in advance at the reception desk, knowing that they don't have a decent shuttle service (it's expensive, and with an schedule that didn't fit our early flight). After about half an hour, taxi came and instantly boarded other guests, with the complacency of the reception. When I questioned about, they "gently" asked for the shuttle driver to take us to the airport. This dishonest man (clearly concerted with others) delivered us to a bus point (which took another 20 minutes to go)! Of course we had to pay our 50 dollar bill to the driver (for his "kindness") plus the bus tariff, only to arrive at the airport like mad people just in time to our flight. Thanks for nothing, "Best" Western!

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"Nice rooms but not a nice neighborhood"

3
14/11/2016

We stayed for three nights at this hotel for a business trip. Rooms were very spacious and nice, the staff very friendly and helpful but the neighborhood was noicy industrial area and there were a lot of homeless people nearby hotel. We had to sleep with earplugs on.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"Construction"

4
12/11/2016

it is under construction right now, but does not interfere with the quiet in the rooms or the cleanliness. Very friendly and accommodating,would highly recommend this hotel.Not far from the Children"s hospital. The shuttle is a great asset.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest, Thank you for sharing your feedback with regards to your stay at the hotel. I am glad to know that you were happy with the hotel and the services provided. Look forward to welcome you back at the hotel. Best Regards, Vandana Kumari General Manager Best Western Plus Boston

"Don't let the immediate location scare you!"

4
03/11/2016

We made an online reservation here so we weren't completely sure about the location. It's near a hospital and a few methadone clinics so there are LOTS of homeless and addicts roaming around. BUT that just means you need to be careful. Besides that, the staff was wonderful and so accommodating. There were 4 of us and the first room they put us in had a King and one sofa bed and was way too cramped. We made a passing comment about it to the front desk and they immediately said we should not have been put in that kind of room and moved us to another room with 2 beds and a pullout sofa which was PERFECT! Good b-fast every morning, though would prefer more healthy offerings. Conveniently located - we were moving our son into college and could walk to his campus (Mass. Ave & Boylston area), plus just a few blocks away from shopping strip with Home Depot, Target and restaurants. Big plus that they are pet friendly b/c we brought our small dog, which they fawned over and kept happy with treats!

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest, Thank you for sharing your feedback with regards to your stay at the hotel. I am glad to know that you were happy with the hotel and the services provided. Look forward to welcome you back at the hotel. Best Regards, Vandana Kumari General Manager Best Western Plus Boston

"The "Best" Western"

5
01/11/2016

This hotel has recently undergone remodeling and looks and feels absolutely comfortable to reside in. The rooms are suites with a very tasteful décor. Amenities are very adequate. The only drawback is that the TV is stationed so that it is in the bedroom. It would be better suited to facing the living room side of the suite or so that it could be reflected somehow on both sides. Great experience overall.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Thank you for sharing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"Would be great if elsewhere!"

3
30/10/2016

Stayed here with 3 friends a few weeks ago. The room was pretty decently sized and roomy enough for four people - I think the couch folded out into a bed and the king size beds were roomy enough for two people each. The service around the place was pretty decent...from the front desk to the breakfast area. Everyone seemed pretty pleasant. Free parking is a BIG plus and something you rarely get at hotels in the city. The location is a bit of a mixed bag...while it's close to I-93 and all that, it's in a so-called "up and coming" "industrial district", a bit of a "no man's land" between the South End and Andrew Square. Do yourself a favor and look up "Methadone Mile" on YouTube...as that stretch of Mass. Ave is home to a hospital, several homeless shelters, and a couple methadone clinics. There WILL be opiate junkies roaming around the joint...they're not aggressive though. They'll usually go along their merry way if you reject their advances. If you're not used to such a neighborhood, this place probably isn't for you. The hotel does offer shuttles to both Back Bay (on the MBTA Orange Line) and Andrew (on the Red Line) stations, so it's certainly better to utilize those than to walk around there after dark. If I could take this place and plop it on say Tremont or Washington Streets in the South End, it'd be perfect. That said, it'd probably also be $100+ plus more a night than it was so...*shrugs*.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Thank you for sharing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"Sheer disappointment"

2
27/10/2016

With much regret I have to say that our stay in the BW plus Boston was a disappointment for several reasons, only the most crucial can be presented here. In short, we like staying in BW hotels because almost always we get what we expect to and what we pay for, but this hotel does not stand up to the standards of BW. One thing cannot be changed, which is its location. Maybe this location is good for people attending conferences in one of the close by medical centers, especially if their stay in the hotel is paid by the conference organizers, but the hotel location is very unappealing to the tourist. It is not only what is revealed to the tourist eyes when looking around, which is a commercial (especially storage) and semi industrialized environment. The hotel surroundings are very noisy. If you like to wake up at 4am every morning to the noise of trucks, the hotel is for you. Otherwise go somewhere else. The management is aware of this problem and it provides pairs of earplugs even before you request them. The hotel is being renovated. Our room has been renovated already. The room is shiny and clean and looks very nice. The problem is that the renovation has left the room without a place to hang wet towels to dry and without curtains on the inner door. But a graver problem is the room layout. I have not seen its layout before the renovation, but currently a normal sized room is divided into three parts to make it a suite: an en suite bedroom and a “living” room. The bedroom is already crammed with a king size bed, two night tables and a TV set. There is no room for additional furniture. In the living room there are a sofa, a desk and chair and a small fridge. Therefore you are forced to watch TV lying in bed. If you like watching TV seating you cannot do it. If you are a couple and you stay in Boston 4-5 days but you travel for a month and you have 3 suitcases, you have to crawl on the floor to open two of them. Another problem that makes me very sad is that the hotel is run mostly by young staff that is inexperienced and not sufficiently trained. This certainly does not refer to all members of the staff, but many of them should get more training before they are sent to answer problems the guests face and questions they may have. To mention only a sample: our room was not serviced properly for two days before we were forced to leave the maid a message, we did not have internet in the room for a whole day. Not only that the problem was not solved but we were told when complaining “You should have”. I really do not want to cause harm to any of them because they are kind and friendly and they are trying to do their best, sometimes too arduously as when they grab our breakfast dishes when we still seat even without asking if we are done. Guidance and more training will solve such cases. In addition, for every problem we had to get down to the reception because nobody picked up the phone down there when we dialed from the room as instructed by the welcome book. On top of all that the hotel is hugely overpriced. True, it is Boston and the breakfast buffet is very good and the bed is comfortable, except that you have to be really tall to get on it, and the shower is good and the towels are BW standard, but I will not come back again to this hotel and I cannot recommend it.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"New England trip"

5
26/10/2016

The hotel staff was very friendly, location perfect for all of Boston sights, little disappointed in TV, only because it did not have FS1 channel for baseball playoffs. Was a little Leary of hotel @ night, lots of homeless people hanging out. Hotel was noisy from ambulances going to nearby hospital, but earplugs were supplied. Parking was available, but the area was sketchy.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Thank you for sharing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"A cruise and then time in Boston."

4
24/10/2016

We stayed at the at the Roundhouse Suites both before and after our cruise. The rooms were nice both times. The staff was very helpful. The breakfasts were great. It's too bad this hotel is located in such a unpleasant area.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"Room Renovations have pushed prices to luxury level!"

2
24/10/2016

For 4 years I have stayed here because my daughter has lived in the south end the the location is great....but now the hotel has undergone renovations to "upgrade the rooms" and they were great before the renovations and now the price per night is over the top. This last trip I paid over $300 per night for basically an average hotel with no amenities and terrible breakfast of triangle egg slices filled with american cheese and terrible, weak coffee. Too bad. When the price was lower, I could overlook the constant sirens, sketchy neighborhood, and skip-able breakfast. I would walk to the local gas station for coffee each morning. FOR THIS PRICE, NOT WORTH IT.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"We loved the hotel itself, breakfast was wonderful, and the 5:30 cookies were a nice treat"

3
24/10/2016

The room was very spacious and clean. Breakfast was very good with a lot of choices. The beverage bar and cookie treats in the lobby were very welcome. The staff was extremely helpful and answered all our questions. The shuttle drivers were very courteous and prompt, but it would have been nice to have this service run to the airport. The only downfall is the location of the hotel. It is in an industrial/medical zone so you hear sirens and large trucks rumbling by at all hours. We didn't spend too much time in the room, but it was hard to sleep through the noise.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"bad area"

3
23/10/2016

the hotel itself is very good. It has been remodeled recently and the rooms are very nice. They include a nice breakfast. They include a shuttle service that's free. They have to because the area is terrible. They (front desk) told one of the people in our party it's safe to walk around the Hotel. Ya right that's why they have a security guard on duty 24-7. When we went to park our car in the back of the Hotel there were two drug addicts trying to break into one of the cars. Its a changing area and if you can wait five years it should be ok. Again the Hotel itself is nice.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"Just and overnight stay, to be at Hospital at early AM."

3
22/10/2016

The only issue was the beds are too high for me. I am only 5' 3" and had a very hard time getting on the bed. A step stool would be helpful! Once on the bed the mattress was fine. A better arrangement to park my car, in the front of the building, while registering would be appreciated. The shuttle to hospital didn't start until 7:30am and we had to be at hospital before 6:00am.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"Beautiful Rooms, Scary Area, Very Noisy"

3
20/10/2016

This hotel was in the process of being completely refinished. It was lovely on the inside. The rooms were large, nicely decorated, clean, and very comfortable. The breakfast was good. The staff was very nice, but a little lacking in terms of information. The surrounding area was industrial, very run down, lots of homeless people hanging out, and a mecca of medical facilities. The ambulances and police sirens were very loud all night long. There were ear plugs provided at the bedside, but they can only do so much to block the sound. Public transportation to all the Boston points of interest was close by, however, we did not use it because we had a car.

"Noisy"

1
19/10/2016

When you walk into your room and on the bedside table is a set of ear plugs and a notice acknowledging that there will be noises from machinery and ambulances throughout the day, you know you are not going to get a good night's sleep. So it turned out for me. I was woken at 3:30am by the deliveries at the waste tip next door. Not only did I only get 5 hours sleep but the wifi did not work in my room. Finally, this is a very dodgy part of town and taxis are reluctant to pick you up from here. Avoid, there are far better places to stay in Boston for the same money or less.

"New England vacation: Kings from Ky"

5
19/10/2016

Very nice accommodations. The staff was very friendly and eager to please their guests, very helpful in providing travel and sightseeing information. The rooms are very comfortable and they have an excellent complimentary breakfast. Thanks especially to Addie and William!

"Great property, helpful staff, but noisy"

3
19/10/2016

Renovated rooms, free breakfast, free internet, free parking, helpful staff, and much lower priced than most Boston hotels. Sounds great. The problem is that noise from nearby streets, nearby hospital ambulances, and nearby industrial operations make it hard to sleep. Overall, I would probably pay more to get a better night's sleep.

"Wonderful shuttle service"

4
17/10/2016

This is a bit far from the St. Andrew tube station, but the hotel shuttle brings you. Actually the shuttle bus driver is very kind to bring you to anywhere you want in the downtown. The room is quite big and comfortable. Breakfast was also good. The floor staffs were cheerful and friendly.

"Better than some would suggest"

4
17/10/2016

Gave this 4 stars for what it is. The staff were very friendly, the breakfast was fine for a budget hotel (though price may not be that budget as Boston hotels are expensive) and they offer a shuttle to the T (subway stations). We have a renovated room which was nice (though the light fixtures were still dated). As other have said the area is not so great, but we budgeted this in and it cost $6-10 to get right in to the heart of Boston via Uber, which came in 2-5min upon request. The noise facing the road was a bit bad, provision of ear plugs shouldn't be necessary and instead they should have double pane windows.

"The worst check in staff ever"

3
16/10/2016

I arrived around 3:45pm. As I came in I was greeted by a very rude front desk agent. I told her I had reservations and she told me she did not see it on her computer and then her colleague went looking and found it I was very upset because she didn't make and effort to look for it. After I came down I asked her for her name she quickly removed her name tag and gave me a name o Alena. I continue to get some information about the shuttle then she quickly dismissed me. I never met a rude front desk agent ever in my life especially one who lies about her name. I then proceeded by asking the shuttle driver the front desk agents name and he told me Natasha. I was very upset and confused on why she would lie. But other then that experience the hotel room perfect the breakfast staff awesome the food wasn't that great but manageable. I will return I just hope that the front desk agent won't be there.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Mrs. Zarella, Thank you for sharing regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6179891000. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"No tv in sitting area"

3
16/10/2016

Hotel was great but not having a tv in the sitting area was a problem. Husband was not feeling well and needed to lay down in bedroom room. TV in that room but not in sitting room. Not a good situation.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest, Thank you for sharing your feedback on Trip Advisor! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"So much good, yet..............."

3
15/10/2016

Loved the people. Great Breakfast(More than most hotels). Pretty good room.Great shuttle to subway station or some local hospitals. TV was located in a bedroom instead of living area. YET...... It is in an industrial area. Garbage trucks making noise outside starting about 4am... Sirens for multiple hospitals and police all night long. Hotel did provide earplugs but that's not enough. It's unfortunate because otherwise I'd want to stay hear again. Also, the hotel directory in the room listing available services needs to be updated.

, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Guest, Thank you for your feedback on Trip Advisor! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6179891000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vandana Kumari General Manager BEST WESTERN Plus Boston Hotel

"beware"

2
15/10/2016

the hotel itself is fine. our room was a suite and was quite nice. breakfast is the normal fare. staff were nice. it was nice that there was a shuttle to the metro. on the downside--the area was shady and felt unsafe to walk alone. the noise was atrocious (they do give you earplugs). the wifi worked sporadically (we are talking about 30 seconds at a time). it was difficult to get to Boston in spite of the shuttle as the shuttle does not run frequently

"You get what you pay for...."

3
12/10/2016

This is a hotel which is basically OK but nothing more. Located in a rather shady area, industrial sites dominate the view from the window, it is a bit off from the centre. It is also quiet noisy in the morning, and when the wind is in the wrong direction you have Logan take-off flavouring the background. Communications are not good, fortunately the hotel offers a shuttle which runs back and forth to the nearest T-stations. But, it is reasonably priced, so if you don't mind it is basically OK!

"Clean, "cheap" (relatively speaking), but..."

3
10/10/2016

It's a nice place, and staff are good, especially the shuttle driver we had. It will seem expensive until you check out other places in the city. The neighborhood is noisy. Kids doing wheelies in front late at night, & congregation of homeless (I counted 20) across the street hanging out around midnight before heading to their shelter up the street. Didn't bother me, not dangerous, but some people are easily scared. Inedible oatmeal & eggs at otherwise "ok" breakfast. Clean rooms. SLOWWWW elevator. Terrible wifi.

"Free Parking"

3
10/10/2016

The main reason for booking this hotel was free parking - a big asset in Boston. The suite itself is quite nice. Would appreciate a few amenities such as glass drinking glasses and wine glasses. Area of the hotel not great but within walking distance of Back Bay plus hotel does provide a shuttle service.

"Great Value with Amazing Staff"

5
08/10/2016

The staff did a wonderful job accommodating our parking needs as we arrived with our large Motorhome. The entire staff made us feel special at all times especially Front desk, security and shuttle staff. Amazing free breakfast selection! Would definitely stay here again!

"Disappointing"

1
08/10/2016

Only good thing to say about this place is the shuttle driver Pablo (helpful and friendly). Front desk staff were the rudest we encountered on our three week visit to the USA. Managed to 'check-out' at the end of our stay without staff saying one word to me (not even hello or good morning), more interested in complaining about the computer and talking to her colleague about non-work related matters. The actual room needed the floor to be mopped, otherwise it was clean. No wifi in the room (only got coverage standing in the hallway). Can hear traffic/sirens in room (they did provide two packets of ear plugs, but there were four of us). Would not recommend the location either (witnessed drug deal taking place from the shuttle!). A terrible experience, would not recommend to anyone.

"Not a plus, more of a minus"

1
06/10/2016

Everywhere the place is in disrepair. The place is between two hospitals so there are sirens all night. The hotel actually ran out of regular coffee! The elevator numbers do not correspond with the actual floors numbers. The tub had severe corrosion, just looked dirty. Pubic hairs on the toilet when I arrived. The property is in a terrible part of town so be ready and willing to face down a community of transients. REALLY BAD HOTEL

"Poor location"

2
05/10/2016

Didn't feel this place was value for money. Breakfast was disappointing. Not near transport links. Shuttle only every 90 mins-terrible!! Staff were nice though. Rooms a good size and beds comfortable.

"Generally happy"

3
03/10/2016

The hotel very close to a very busy main street and once you left the lobby you were immediately aware of how close the traffic was. However, the room was relatively free of loud road noise. The area where the hotel is situated is not that convenient to the city and required a taxi ride to get to suitable restaurants. However, location is what yo pay extra for. Also, the area appeared to have a number of homeless people close by. This was explained as the fact the hotel is close to free medical facilities. The female members of our party were somewhat intimidated by this but we had no trouble overall. Rooms were comfortable and clean

"Didn't honor our reservation"

1
30/09/2016

Sept 12-13 this year, my daughter and I booked 2 nights a month in advance. Arrive at the hotel about 5:30 PM to be notifed they had no room, 'there was a computer problem and we are overbooked'. Sent me to a Ramada nearby, which also had no room as the Best Western had not confirmed the rooms when they inquired to availability earlier in the day. As it turned out there were NO ROOMS IN BOSTON that night, or the next. The Ramada manager finally got us a room in a Waltham Best Western - she was amazing, spent 40 minutes trying to find me a room and checking reviews here so I wouldn't end up in a bug infested hotel... Best Western did not care. It was a nightmare. Had to leave Boston the next day as couldn't find a room anywhere. .

"Quality Hotel and very good value for your dollar"

4
28/09/2016

Best Western Plus met our high expectations once again however I was disappointed with the loud noise caused by a crowd gathering next door. This would I assume seem like a weekend occurence as the hotel provided ear plugs to cut down on the noise. Breakfast buffet was great with a lot of selection to choose from. Very good location to access Boton's attraction. The hotel provided a shuttle service to Boston area transit stops which made our accessability to the Boston area attractions very convenient. The staff were all very pleasant and helpful.

"a comedy of errors?"

2
25/09/2016

This hotel is on the very fringe of the city (when I called , they led me to believe otherwise) Far from public transportation and no amenities in the area. The numbers in the elevator are actually different then the floor!! CRAZY! No staff told us and we wandered around with our luggage. The internet does not work in the rooms. Period. I used the room phone to call the front desk, SOMETHING STICKY WAS ALL OVER IT! I really do not want to know what ended up on my hands and face. No bedding in the room for the pullout. Really, really disappointing. The hotel took off the tax for the stay. REALLY? the van driver was helpful.

"Friendly staff"

4
22/09/2016

Visited and the shuttle service is great, gets you from a to be easily. The breakfast is also great my particular favourite being the waffles. Refreshments and snacks in the hotel lobby also a bonus added extra. Only thing is the sofa bed when you pull it out not the best nights sleep. Staff were friendly and welcoming, especially the breakfast staff.

"Boston Medical Center"

3
20/09/2016

The hotel is within walking distance to Boston Medical Center, altho they also provide a shuttle service. The area around this hotel is scary with druggies, homeless, beggars,and mentally ill. We would not want to walk around here at night. The rooms need to be updated in decor, but our beds were very nice. Also, the room was a suite and spacious with a bed and bath separated from living area. We stayed here only due to convenient location.

"Good but expensive"

4
19/09/2016

Convenient to Fenway Park and freeways. Used shuttle to baseball game but had to hoof it home after the game at 11 P.M. Price is steep ($498 for two nites) but reasonable concerning the location. Quite a few unsavory characters hanging around the hotel entrance.

"Great Stay at Best Western"

4
18/09/2016

We were very satisfied with our stay at this Best Western. The price was very reasonable compared with other hotels in the city. I would recommend this hotel. Rooms were spacious and drivers for the shuttle were very nice, helpful and punctual.

"Just couple miles from the downtown"

4
14/09/2016

We stayed in hotel for 3 nights. Labor Day weekend. The area is not so good,but hotel and room is very good for the money. Twice cheaper than downtown. Good breakfast, free parking,and very nice stuff . $7-8 by Uber to the central tourist location in downtown.

"not for sleeping"

2
14/09/2016

Situated in a bright industrial area. Street is noisy outside with ambulances and other traffic. Bright lights from industrial area makes it hard to sleep with no blinds on window. Staff were really nice and there is a shuttle to take you on a few different routes around town.

"Do not judge a hotel by all it's reviews"

5
14/09/2016

Went to Boston for a concert at Fenway and wanted a hotel close by. Chose the Best Western because it was around 2 miles away with a shuttle and FREE parking. After booking the hotel I read some of the reviews. Honestly if you always read reviews and some so negative, you would never travel. One of the biggest complaints in the reviews was that it was very noisy there. Well,you stay in a big city what do you expect!! It wasn't bad at all. The hotel is under renovation but that did not get in the way of how friendly the staff was and how nice the room was. I would definitely stay there again

"my review"

3
12/09/2016

Breakfast was not provided, cookies were not provided as stated. Hotel was clean staff was courteous. Area that hotel was located in was questionable. Many homeless sleeping on street drug deals outside etc.

"Just passing through..."

2
10/09/2016

This hotel had good reviews so we decided to try it out on our way through Massachusetts. It is clean but it is old. Very small rooms, we could hardly get our suitcases past the tv and bed. It is right next to the highway so you hear cars and trucks constantly traveling by. We were going to stay here two nights and do a few day trips, but decided to only stay one night and move on. Old and outdated. Staff is nice but rooms are small and outdated.

"The area is scary"

4
09/09/2016

The hotel is great for the money. The employees are extremely polite and nice. With the hospital and fire department near its a little noisy but that did not bother me. My daughter describes the area as the methadone mile. Next door are a lot of homeless people who are drunk and definitely messed up. They would look at you and say things as you walked by. I would not recommend walking outside around the hotel.

"Very clean, updated. would stay again"

5
08/09/2016

Staff was friendly and breakfast was good. Only issue is the hotel is near the hospital so it can be loud. It wasnt too loud at night- but during the day there were constant sirens. The hotel cannot control the outside noise though. Everything about the hotel was 100%

"Best Western Roundhouse"

4
07/09/2016

very nice hotel - comfortable , clean rooms. Ample free parking. Decent breakfast. Attentive, friendly staff. Hotel is not in a great area for sightseeing and is on a dark , noisy street. Safety issues at night but a good place to stay for the value compared to other hotels in Boston.

"terrible location"

4
07/09/2016

Refurbished rooms are beautiful - staff is friendly, helpful and efficient: BUT the location is terrible - located near hospitals and homeless shelters - lots of sirens day and night. Told not to walk in the area even during the day due to safety concerns. Fine if you use shuttles, cars or cabs, but don't expect to walk anywhere.

"Two nights at the BW Roundhouse suites for Labor day week end"

2
06/09/2016

Upon arrival we found hair in the bed sheets and in the bath tub. Difficult to sleep in the morning with a noisy neibourghood. The wifi did not work in our room. We asked twice the front desk for assistance, never seen anyone to fix it. We had to stand in the hallway to use the WIFI. Sunday morning at breakfast the potatoes were rotten. Before we left on Sunday, upstairs Staff were chatting and ignored us blatantly after we say hello waiting for the elevator. I do not recommend this hotel.

"Great Place to Stay"

4
06/09/2016

Great place to stay a few blocks away from the center of the city. The surroundings were a bit dangerous-looking but the hotel was beautiful and safe. The room was very clean and spacious ( we had a suite). I would definetly stay here in the future again with my boyfriend but probably not by myself considering the area it is in. There is a shuttle that takes you to various spots which made us feel safe. Overall a great place to stay when visiting Boston.

"Got very little sleep/very noisy"

3
04/09/2016

Hard to get any sleep with no drapes on the windows and bright light coming in all night along with a lot of outside noise and sirens. Service was very good. Room nicely furnished with small refrigerator. Free breakfast very good. Friendly staff. Pet friendly. Rates change dramatically according to what's happening in the city.

"Highs and lows"

3
03/09/2016

We had a king suite which was clean and nicely decorated but very small. We were warned of renovations before booking and they proved to be a non issue but what we didn't know about was that the hotel was situated in an industrial area near a hospital and fire station. The hotel provided ear plugs for sleeping and they were needed. Location was convenient however for accessing Fenway and downtown. Free breakfast was fair but Victoria's diner up the street was great. Staff was friendly a d helpful.

"Nice room. Unhelpful evening staff"

3
30/08/2016

We booked this room because it has a shuttle. That being said the last shuttle is 915 pm. We were there at 918 called the front staff hung up on my husband two times. When we finally got to speak with them did not give instructions on where we are to meet the van . As my esp is on thr fritz we where on the wrong side i guess called 3 more times. Finally 30 min later i was told to get a cab. The staff did not even want to give us the number for a cab. As i was calling the cab THE VERY NICE HILTON DRIVER OFFERED TO GIVE US A LIFT AT NO CHARGE . YES WE GAVE HIM A 20 DOLLARS TIP. I am not happy. I would have given a 1 rating for this but the room is nice.just an fyi i never give bad reviews but this really made me upset!

"Nice"

4
30/08/2016

My friends and I stayed here for a few days during the 4th of July weekend. We got to the desk and they were very friendly, but gave us the key card to the wrong room. Honest mistake-no biggie. The rooms were pretty spacious and had enough room for the 4 of us. I liked that there was a refrigerator and microwave. The breakfast every morning wasn't fabulous, but it wasn't horrible. It's free so what more could you ask for? Make sure you make yourself some waffles! The free wifi doesn't really work-which is maybe why it's free. The shuttle is great, but really needs to run later. My friend and I got stuck at the T with dead cell phones(our fault), so we were unable to even call them to come get us. Plus it was the night of the fireworks, so you think they would try to run later than 9:30. Thankfully we were able to catch a cab dropping someone off. One of the nights we were there, we came back probably after 1AM and none of us had a key card- that was pretty stupid of us, all of thinking one of us had it. The staff on duty gave us another card for no charge, which was super nice. If you're not really used to "urban" locations, don't stay here, it's not for you. LOL. Not too many places to eat nearby, but if you search you'll find one. There is parking, so if you have your car-take it to find a place to eat.

"Hidden Gem"

4
30/08/2016

Love to come here...staff is friendly...rooms are nice...the new renovated room is just beautiful...the área not so nice but we have never felt scared...quiet......plenty of parking...great breakfast...very family freindly hotel...Pet friendlyl...what else can you want...we always feel very comfortable here...we have come here 5 times in 3 years and it gets better everytime...would not go anyway else...oh! i forgot free shuttle service to downtown...our son is attending Berklee so we will be coming here more often...:-)

"Spacious suite for group of 3"

2
29/08/2016

Stayed 4 days in July/August 2016 in a group of 3. Surprised with the size of the room that accommodated 3 guys quite comfortably, with decent size beds (including sofa), bathroom and sinks to provide a bit of breathing space. Service wasn't the best aspect as we had some issues with lost luggage that were complicated by front desk, and required an additional detour to the airport and several lost hours. This was after very clear and detailed discussion around the handling of said items and still resulted in a debacle. The location is kind of dodgy however we relied on uber to pick up from the front door and security was always around to move on the inebriated individuals who crowd the area.

"Best Western and our College Road trip"

4
29/08/2016

Trinity UAME Church of Newark, NJ has been using Best Western for our choice of hotel ever since 2010 for our College Road trips for our youth. The hotels are convenient, well maintained and the staff is friendly and helpful.

"Excellent Customer service"

4
26/08/2016

Hotel manager went out of his way to make us feel welcome and was very helpful showing us the transit system and the local attractions. The only fault I can say is the Wireless internet had a very poor signal strength, and the construction in the hotel was loud, but they provided ear plugs to help you sleep.

Wayne P, Front Office Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 617-989-1000 Ext. 753 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Pleasantly surprised!"

4
22/08/2016

The location of this hotel near the bus and train stops, combined with the free parking, extensive and delicious complimentary buffet breakfast, room decor, and warm, friendly service are commendable. I would definitely return.

Wayne P, Front Office Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 617-989-1000 Ext. 753 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"daughter leaving for navy station"

1
10/08/2016

it was suppose to be a good time for my daughter her last night with us before she leaves for her station with navy be gone for 3 years, it was not what I wanted for her it was in unsafe area not close to boston down town every thing was close

"clean rooms"

5
08/08/2016

Great broom and very clean. Great staff - friendly and courteous. The location isn't the best but the price is good value for being outside Boston. Just be careful if you go out after dark. There are a lot of shall we say unsavoury people on the street although we were not bothered at all by anyone.

Wayne P, Front Office Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 617-989-1000 Ext. 753 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Going to Fernway"

4
05/08/2016

Pleasant helpful staff and a well kept facility make this a good choice when attending an event at Fenway Park. It is also well located for other visitor events and the shuttle will helpfully get you to major transportation hubs.

Wayne P, Front Office Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 617-989-1000 Ext. 753 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Less money for families!"

4
28/07/2016

Roundhouse Suites includes in their price a large and delicious breakfast buffet in a separate dining room. Great way to start the day. Parking is included, as well, which is very difficult to find in Boston. We were happy to not have to pay a separate garage fee. If you want to leave your car in the lot and if you're not up for the < 1 mile walk to the nearest subway station, the BW provides a shuttle (included) to two different stops AND will accommodate additional stops (for a tip) if they can fit it into their schedule. Very friendly drivers! We walked sometimes and used the shuttle others. There is a McD's across the street and a Cumberland Farms (large convenience store) just a few buildings away and a gas station next door for evening food/snacks. We would have loved to have been closer to city center, but it just wasn't affordable. THIS BW option was clean and polite (they offer fresh coffee, water and fruit all day in the lobby) and a great option for families needing to watch their budget. Enjoy Boston!

"renovation"

2
27/07/2016

Location is not good and all rooms need to be renovated. The industrial traffic is very loud in the mornings. The breakfast was just fruit, juice, and coffee. The staff is not that friendly and there was confusion with our online reservation at check in.

"Nice and just the right price"

4
21/07/2016

This Best Western has been and is undergoing renovations. Our room and its bathroom were spacious. Breakfast was the usual type of Best Western spread with sausage, ready-made omelets, waffle-maker, fruit, etc. Desk staff were helpful and pleasant. Bed was comfortable although it sits VERY high so getting in could be a problem for some people.

"Great Place To Stay On Outskirts Boston!"

5
20/07/2016

Loved the structure of the building. The great place to stay away the hustle bustle of Boston. Free parking and free shuttle to the back bay with quick walk to Fenway. Prices are reasonable and rooms which are suites were very clean and comfortable

"Don't advertise what you don't offer"

3
14/07/2016

When we arrived in a group of four on a business trip, the front desk at first could find a reservation for only one room, the for two, even though our group leader had a confirmation email for four rooms. Fortunately they had two other rooms and could accommodate all four of us. The hotel advertises free Wifi, but it did not exist in my room. I lost two hours of valuable time the first day and more the morning of the second day when I could not connect. I called the Best Western toll free tech support number twice and both times was told one or more routers were out and they would take care of it within 10 minutes. They never did and I was out of luck. As notes in some other reviews the location is not great and I don't know that I'd want to walk around there at night. The room was OK, a bit faded, like the rest of the hotel. Fitness center was very small, with four pieces of equipment. Fortunately it was empty when I was there. Breakfast was good with a lot of choices: hot and cold cereal, toast, muffins, bagels and pastry, yogurt, fruit, eggs, waffles, three kinds of juice and coffee and tea. All things considered I would not stay here again.

"Central without internet"

4
10/07/2016

We are regular users of Best Western and this will be the last time that we use Best Western due to the lack of internet. The hotel is well located, the rooms are excellent and the breakfast room is well presented and has great options. When a hotel say's they have high speed internet and we can't access the internet at all from our room l get upset. We left after two days and moved to another hotel. In this day and age you need internet and this is the third Best Western in the past 6 weeks where we have had this problem, as a Diamond select member l will vote with my feet, no more Best Western and as we are on the road 6 months of the year, every year l choose to move my business.

Devon D, Front Office Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear colinwy9034NI Thank you for taking the time to review your stay with us . I would like to say on behalf of the Best Western Boston that we truly apologize that the internet was not working as good as it should. We taken each review very serious for it helps us better each and every stay.We will be looking into upgrading. Best Western values each and every guest and we have great hopes that you would give us a second chance to show you your review will not be over looked. Until next time best wishes. Sincerely, Devon D Hotel Ambassador

"I will never stay at this hotel again, even if you paid me$$$"

1
05/07/2016

Terrible experience appalling simply put stay away at any expense. They call this building The Roundhouse for a reason. Noise level was too laud at all times. No security if any; however, the police frequent this area. Violence everywhere, drug dealers and junkies everywhere. Fighting non stop and you can see and hear everything. Pest everywhere. Old furniture and carpeting, refrigerator didn't work, ice machine cover was falling/hanging off, brunch was limited buffet food looked dirty and old especially the fruit, the juice at the juice bar in the lobby looked containmenated. The staff and management never smile meaning they clearly aren't happy. They gave me an ear; however, they never listened to my concerns.

"I have never stayed in a poorer location"

2
01/07/2016

The service was non existent, and the room was terrible. The location was extremely undesirable , and I would not recommend it. The breakfast was not fit to eat and the waitress tried to stalk me as I refused to pay for it. I would pay more and go somewhere else in the future.

Devon D, Front Office Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear 565Rick1958 I would like to start by saying thank you for taking the time to review your stay with us.I would also like to apologize if we did not exceed your expectations. We are updating the whole hotel as we speak. I would love if we can speak more about your stay if you could call me direct at (617)989-1000. Sincerely, Devon D Hotel Ambassador

"Great logistical hotel"

4
30/06/2016

The hotel itself is really quite nice. The room was much larger than I would have expected given the size of Boston. The breakfast was a decent BWP breakfast with eggs and bacon. The staff were great. As others commented, the neighborhood is a bit rough; however, I did walk the neighborhood towards the hospital with my teenage daughter and we were never bothered by the apparent street people. The little pizza place across the street is pretty good as well. The shuttle has a schedule, and they stick to it fairly well. The location is ~10 minute drive to Logan airport. I'd stay again.

Devon D, Front Office Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear SlctraveleersSLCUtah Thank you for review you stay.We truly appreciate your kind words your feedback is what allows us to exceed your service standards each visit. Until next time Best wishes. Sincerely Hotel Ambassador Devon D

"Terrible Service"

1
30/06/2016

No air conditioning in our room. No other rooms available and no fan for the room. Switched room after 1 night and had no internet access. The complimentary shuttle to the Transit stop (one of the reasons we stayed here) left us stranded for over an hour and a half our first night ... then over 45 minutes or third night. Morning staff never relayed our problems to staff to remedy the situations, so they offered us a small credit which we never received. Manager approved the credit the day we checked out, but he no longer works there. The girl who actually issues the credit is never there or available to talk to about it. Had to go to Best Western corporate to try and get this resolved.

"Meh. Okay Experience"

2
28/06/2016

Overall the stay was okay. Okay service, okay rooms, decent breakfast. The hotel is VERY noisy from street noise. So much so that they include earplugs in the room. Location is a bit sketchy but the shuttle gets you to the T in order to get around town.

"Fine hotel"

4
26/06/2016

My partner and I called from the road trying to book in Cambridge however there was no rooms left. They stated the BW Roundhouse in Boston had a king room available. We took it. It is a quite suite. It is pretty clean. The staff is very friendly. Nice continental breakfast and price was great! We did have loud neighbors but settled down. The one large problem is they have very little parking and their drive is hidden we drove by it twice

"nice place/bad location"

4
23/06/2016

I have stayed at this hotel 4 times in the last 5 months. The lobby is beautiful and the complimentary coffee, juice bar is a very nice touch though I did not partake. The complimentary breakfast and the people staffing it is wonderful. Extremely professional, friendly and helpful. I do hope guests tip these staff members as they aim to please and appreciation should be shown to them.

"Family Trip"

3
22/06/2016

Overall enjoyed my stay, very clean rooms, a bit noisy outside. Love the breakfast, Breakfast included, bacon, eggs, cereal,waffles,and more. The hotel offers a free shuttle to the train station. They have coffee and tea the whole day. I enjoyed my stay.

"Good luck if you book with third party program like reward programs"

2
21/06/2016

They cannot find your booking most of the time and you will need to spend a lot of time finding your booking. It took me 2 days to reverse the charge they mistakenly charged me which I redeemed through reward program. I'm still waiting for my refund and not to mention I might loose out on my exchange rate as I am not using USD credit cards. You will not believe you will still need to deal with the aftermath 27 days after staying there.

"Wouldn't know- they gave my room away (and were rude)"

1
20/06/2016

I booked my room via Amex travel, and prepaid for the entire thing months in advance. But after driving 6 hours, I was told, upon arrival at 9pm in a part of town that I know nothing about, with two young exhausted kids in tow, that my prepaid room was given away due to a shortage in rooms caused by overbooking and a water leak. Their answer was to transfer me to a nearby hotel and then come get me the next day to come back to their hotel, which wasnt feasible for me because I was at family events from 7am the next day until well after 10pm. I needed the hotel room a paid for in advance for 2 straight days. Stuff happens. I get it. But my complaints about how this was handled. They had my phone number. They very easily could have called me and let me know that this was happening. Yet they did not. They gave me no warning, prior to or during my 6 hour drive, that my room was given away. I had no way to find a room on my own that would better suit my needs rather than relying on the replacement room that they came up with (and I'm not sure how they feel that a suite is equitably replaced with a 1 king bed for 2 adults and 2 kids). Secondarily, the front desk person was incredibly rude, claiming that my prepaid reservation was not prepaid (???) and that they were doing me a favor by sending me to another hotel at no charge. She repeated this over and over, including to my bewildered Amex travel consultant who was just as confused as I was, insisting that, yes, this was a prepaid reservation. apparently, they were doing me a favor by not making me pay twice for the same night? The front desk clerk had a huge attitude and was not willing to give an inch. At the end of the day, Amex made it right and fully refunded my PREPAYMENT. But I will never stay here, and likely never at another Best Western (2 chances, 2 hotels, 2 awful experiences).

"good value for the price"

3
20/06/2016

close to Boston Medical Center so expect high volume of sirens, plus extra sirens from police and fire/rescue vehicles. also close to large bus parking lot so will hear lots of safety back-up beeping. still, there is a good staff, security at front door, free parking!, free shuttle to rapid transit and train stations, good breakfast included with price, and if you wear yourself out walking downtown historic Boston after walking the mile to and from a rapid transit station like we did- the noise just won't matter! the air conditioning didn't work (if there really is any, that is) and the room really got muggy, plus the maintenance staff was never able to fix the bedroom tv remote which was very inconvenient, but all in all- the good far outweighed the bad

"Do not stay here. No Air Conditioning, broken toilets, no closets to put your clothes."

1
10/06/2016

Had two rooms here. A/C didn't work in either room, asked for new rooms. Were assured it would be resolved by the time we returned from dinner at 11 pm. When we returned it had been resolved by them opening the windows. One window slammed down on my husbands finger leaving a blood blister. The metal cover from the A/C fell on my daughter's foot. They said they had no new room to give us. Gave us a refund. The rest of our party arrived the next day, they were also given rooms with no a/c and broken toilet (not the same room #'s as ours). Upholstered chairs are stained and there was no place to put a suitcase on and no closet to hang clothes. We weren't the only ones at the desk at 11 pm with issues.

"Great Hotel"

5
09/06/2016

Stayed for 1 night as part of our road trip through the New England states. Location is a little away from the main attractions but we used a car so no biggie. Great service, staff friendly, room was very comfortable, and the free breakfast was great!

"Hotel Rating"

5
03/06/2016

This was our third year to stay at the Best Western Roundhouse, Boston, Massachusetts. We would thoroughly recommend this hotel for many reasons. We were there for my husband to be treated and monitored for Amyloid in his lungs at the Medical Facilities specializing in treatment for his condition. It is always a stressful trip because of all the test and medical procedures he experiences. The hotel is an older hotel but is extremely well maintained and offers so many amenities for a very fair price. We were treated by every employee with total respect. Our gratitude for their assistance and attitude, we always saw nothing but friendly faces everyday. The breakfast offered was amazing and it was always a great way to start our day. In the evening when we arrived back at the hotel at the end of the day, you could smell the fresh baked cookies in the lobby and of course they were offered, along with coffee, tea and other delicious beverages. They provided free parking and a shuttle to take you almost anywhere you needed to go to connect to the trains. We were so grateful for all this being available as part of the amenities. Huge thanks for making this hotel a great place to relax. See you next year.

"Horrendous Experience"

1
30/05/2016

The entire experience with the stay at this hotel was horrendous. From unhelpful, impolite staff, to extremely poor internet, poor quality breakfast with paper plates and unkempt dishes. This is an extremely overpriced hotel for the jaw-droppingly poor service they provide. I'd recommend a torn tent compared to this place.

Devon D, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Manoj S I would like to thank you for taking the time to review your stay here with us at the Best Western. I would also like to apologize if your stay was not to your liking. We value each and every guest and it is our duty to make sure your trip memorable. I would like to here a little more about the stay if you can call me direct at 617-989-1000 Sincerely Devon D Hotel ambassador

"Good for the price"

3
16/05/2016

Great breakfast and friendly room service, very nice big double beds room, earbuds are provided to help with the noise coming from construction zone. Hardly find those rate in Boston area. Ample parking

Devon D, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Lay K Thank you so much for stay at the Best Western and thank you for taking the time to review your stay. It was our pleasure to have you stay with us. we have great hopes that you will stay with us in the future until next time best wishes. Sincerely Devon D Hotel Ambassador

"Average, but with very helpful staff"

3
13/05/2016

We stayed in the Roundhouse for 3 nights in beginning of May. We liked the room layout and that we had an in room safe. Beds were very comfy. Breakfast had a good variety even though we don't understand why plates and cups all has to be plastic. All the staff we spoke to were extremely helpful and service minded. BUT the area is rough and unpleasant. Don't even think of going out on foot after dark. SO if you drive to and from hotel directly and stay inside, it is a good, average price hotel.

Devon D, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Helle R Thank you so much for the review of your stay at the Best Western. Your review helps us not only better your next stay but future guest. Best Western is working to fix up the inside and outside surrounding area. We hope you would come back to see the changes.And give us the chance to give you the great service each guest deserves. Until next time best wishes. Sincerely Devon D Hotel Ambassador

"Awesome as always "

5
12/05/2016

I stay here at least twice a month and am so comfortable with the hotel. Obviously with new management there are a lot of good changes visible. Staff is so happy and eager to help you. I see a lot of comments about rough neighborhood but you can't change it. There is round the clock security and during my multiple stays, I have never felt scared. Everything from room comfort to breakfast are awesome. There is no doubt that with these renovations this hotel will be a much sought-after property. I congratulate the management for giving people like me an awesome experience always

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Rodri5000 Thank you for taking the time to review your stay it is our pleasure to have you stay with us.On behalf of the Best Western we are honored that you see the changes and its more to come. we have great hopes you will continue to be a loyal customer. Until next time Best Wishes. Sincerely Devon D Hotel Ambassador

"Rude!!!!!"

1
10/05/2016

Front desk staff, was unkept and rude. I was with a friend they ask to use the lobby restroom. She told her the key was locked in the restroom,and walked away...!! I stood there with my jaw dropped, you never dismissed someone like that. I work in the hospitality industry, that's just not tolerated.

"best western plus roundhouse suites"

4
09/05/2016

The hotel itself and staff were very nice. The interior was very clean, but the exterior was not. It had trash all over the front and back of the building and in the parking lot. The hotel itself has a lot of history behind it and it was not even mentioned on booking site.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Valorie W Thank you for taking the time to review your stay with us. It was a great pleasure to have you. I would also like to thank you for the kind words about our staff. Best Western takes pride in making each stay one to remember we have great hopes that you would stay with us again into next time best wishes. Sincerely Devon D Hotel Ambassador

"Average, just average"

3
06/05/2016

We stayed in the roundhouse for two nights in April. It was easily located, but I was a bit put off by the location on a shady industrial area. They have no unloading area, or attached parking, so you block the one lane driveway where the shuttle parks to get checked in and told where to park. This was an abandoned detached lot across the street. The one with the un-manned guard shack that smells like urine that had no working cameras I could see. We did park there without incident but did not leave anything of value in the vehicle. Check in was smooth, keys worked, but nothing was explained. You had to ask about breakfast particulars, no pool, the manual in the room says see front desk for key to access workout room, they looked at me like I was crazy and escorted me in. It was in the basement, and hot. Clean towels and water were provided. The room was a cool layout, with an in room safe. Only complaint was the AC didn't go lower than 68 and it blew right into the bed. So you were freezing until it popped off, then you were hot until it came back on, which happened constantly all night. We did not experience any noise from other rooms. The shuttle service was fab, he even took us past the T the one day. The evening before we left, I requested express checkout, the desk clerk said no problem. Yet upon waking and after breakfast the next day, still no bill under the door. Had to check out at the desk. FYI best western keys need not be returned to check out. Overall, it was still pricier than what we got out of the experience.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Dual Travelling C Thank you so much for the review of your stay at the Best Western. Your review helps us not only better your next stay but future guest. Best Western is working to fix up the inside and outside surrounding area. We hope you would come back to see the changes.And give us the chance to give you the great service each guest deserves. Until next time best wishes. Sincerely Devon D Hotel Ambassador

"Blah"

2
05/05/2016

Bad location, run down - everything needs updates, VERY noisy ALL night - they actually provide earplugs which tells you a lot, terrible parking lots - one is next door in a gas station, shuttle was useless - ran infrequiently and only to T stops. The staff was nice, professional, and helpful but wouldn't ever stay again.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Hollowman1 I would like to start by saying on behalf of the Best Western we apologize if we did not meet you expectations. Best Western takes pride in making sure all guest are happy with the stay. We have taken action to make sure that no other guest will have to experience this. The hotel is being updated as we speak.We have great hopes that you would give us a second chance to give you the service that every guest deserves.Until next time best wishes Sincerely Devon D Hotel Ambassador

"Great value--excellent where it matters!"

5
02/05/2016

While this hotel is not new and doesn't have the latest decor, they do an excellent job where it matters. The room was spotless, spacious, and well-stocked with everything you will need. The bed was comfortable and the linens were soft and fresh. The room was surprisingly quiet, especially given the location on Mass. avenue, within walking distance to all the things we needed to get to. More than anything, though, I can't say enough good things about the staff--they bend over backward to make you feel like the most important guests in the world. A special shout-out to Elisha at the front desk and Lewis in the shuttle. Well done!

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Homeschoolontheroad Thank you so much for stay at the Best Western and thank you for taking the time to review your stay. It was our pleasure to have you stay with us. we have great hopes that you will stay with us in the future until next time best wishes. Sincerely Devon D Hotel Ambassador

"STAFF"

5
29/04/2016

I go to many hotels due to my work and hobbies the staff here were some of the best I have ever seen. The location and building was average, I lost my parking spot since it's a first come first serve due to a huge event at the con center. The staff was always ready to fix any problem I ran into. Lost spot, allowed me to park in the front. Room mishap due to hotels.com gave me equal value rooming. late to breakfast, took out something for me to eat. They were on top of everything. If there is a single person that really deserves praise would be Rebecca. She was there and courteous the whole time.

"Best Western Toilet Bowl"

1
28/04/2016

As a Diamond Rewards member I have stayed at many many many Best Western Hotels across the country. This one is the worst in every category and I will never stay here again. If I experience another stay such as this in another Best Western Hotel I will take my business elsewhere. I made a reservation the day before as my wife had an appointment at Boston Medical for her heart condition and we wanted a nice place to relax the night before to avoid traffic as we live over an hour away from Boston. I reserved a King Suite at this Best Western PLUS Hotel. Upon check in I was informed they did not have a King Suite available so than why was I allowed to make a reservation? I was given a room with 2 double beds instead. This room was a complete disgusting rat hole at a total cost of $215.00 for the night. - One of the beds was broken -the furniture appeared to have been tossed around as it was all banged up -one of the lamps was broken - with a hole in the base -the toilet was broken - it was like sitting on a rocking chair -the bath tub did not hold water -the room was dark and grungy -the carpet was disgusting -the room smelled -I did not receive my welcome package either -there was a hypodermic needle in the parking lot!!!! I called the front desk to request better accommodations and was informed that they had nothing available and left me to fume! They did not send anyone to check on our situation and I had to call 3 more times before I was finally told they were "fixing up a spare room for us and someone would bring us the keys" Keys were brought to us and we moved to room 105 which had a walk-in shower and no tub which was something we were anticipating to use. AND the shower head was broken AND the bathroom sink sprayed water all over the vanity top when using. To further top this off the following morning while in the breakfast room a security person dressed like a black panther came in interrogating everyone there inquiring who was staying in room 301. It was very unprofessional and guests were made to feel like they were in some sort of prison camp. The Hotel is a round building which is fitting as I would compare it to a big toilet. The staff is obviously not trained to identify poor accommodations. The fact that this room was rented out is a sign that they are incompetent as any idiot could see the obvious problems and than not be able to address things in a better way. Our stay was a complete disaster. I am so dissatisfied with this entire experience and given the reason why we were there and why I chose Best Western I am even more unhappy. I do expect a response to this complaint or I will take my business to another Hotel.

"Excellent Staff and Service made the stay great!"

5
25/04/2016

The location is in a busy industrial / medical area. The hotel provides ear plugs, however we found we didn't need/use them as we ran the fan (on the thermostat) all night creating white noise. Although the neighborhood may be considered "rough", it's not violent. We walked back from the downtown area late at night with no issues. Sadly, if you walk, you do encounter a fair share of homeless individuals (probably due in part to the proximity to the hospital. The hotel is clean and very well run. The staff is beyond friendly and helpful ... they made the stay great! The breakfast was plentiful, fresh, and there was enough assortment that everyone found something they liked. I thought it great that the hotel didn't nickel and dime or gouge us: complimentary coffee, juice, cookies and fruit in the lobby, in addition to coffee and water in the room, and the included breakfast. For the money, we'd definitely stay there again.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Linda M Thank you for review you stay.We truly appreciate your kind words your feedback is what allows us to exceed your service standards each visit. Until next time Best wishes. Sincerely Hotel Ambassador Devon D

"Generally good service, except for shuttle"

5
25/04/2016

We were met with friendly and helpful service. Good breakfast. However, one of the shuttle drivers was not punctual and did not have a good attitude. Also, very overpriced due to the Marathon weekend.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Michael L Thank you for taking the time to review your stay with us at The Best Western it was a great pleasure to have you. We would be more than happy to have you stay with us again we have great hopes that you would be able to enjoy the new changes to come until then best wishes. Sincerely Devon D Hotel Ambassador

"A game of two halves"

3
24/04/2016

First half: this hotel is very good at what it does, that is provide good value accommodation. Our room was spotlessly clean, the staff were, without fail, excellent and the breakfast was great value. Second half: this is all about the location. It is situated in an industrial area and next to a hospital which means it is noisy. Also, and I think this is pretty important, there are a lot of pretty unsavoury characters hanging around at all times, begging for money from cars at the big crossroads. I will say that we were never hassled but it did feel uncomfortable to the extent that we preferred to get a cab back at night rather than walk. The hotel is about 20 minutes' walk from the main tourist areas but a shuttle bus is available at fairly regular intervals. Would I stay again? Yes, with the proviso that the price was right and I got a cab back right to the front door!

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Blackcountry1 Thank you for taking the time to review your stay with us.Best Western takes pride in making the guests enjoy their stay.It was a great pleasure,i also want to thank you for the kind words about the staff. Until next time best wishes Sincerely Devon Hotel ambassador

"Convenient place to stay when you have a car"

4
16/04/2016

We were a family of 4 in a car trip through new England so we needed a hotel with parking and easy access to highways. After reading some of the reviews we were afraid that the area would not be safe, but were positively surprised by the location. It's close to downtown Boston and to the highways; it's not a pretty Street but it's OK. There is some noise at night but with the ear plugs it's fine. However, the best about this hotel is the staff. Rebecca Ortega checked us in and out and I can't praise her enough for how kind, understanding and accommodating she was with us. I would totally go back to this hotel.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Tutijara Thank you for taking the time to review your stay with us at The Best Western it was a great pleasure to have you. We would be more than happy to have you stay with us again we have great hopes that you would be able to enjoy the new changes to come until then best wishes. Sincerely Devon D Hotel Ambassador

""See if anyone is in the room""

1
16/04/2016

I stayed at the Best Western Plus and arrived at 1:30am after a late flight. My room had been given to another guest and all of the rooms were booked. The woman at the front desk proceeded to give me a key to a room and told me to go to the room and "check if anyone was inside. For some reason I did this and I am so glad the room was empty, but unfortunately the carpets had just been cleaned so it was not available. She they told me to look at another room. I asked if the security guard could do it because I didn't feel safe. She said - "that's not his job." They had to move me to another hotel in the middle of the night and I didn't get to sleep until 3am and had a meeting the next morning. The whole ordeal was completely bizarre.

"Staff is extremely nice."

4
15/04/2016

The rooms can use some updating but overall it was clean and comfortable. They have complimentary breakfast every morning with a very good variety. They also bake cookies in the lobby for their guests and have fresh fruit and coffee. The staff is very friendly and nice. I would consider staying here again just because of the staff.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Yajaira L Thank you for review you stay.We truly appreciate your kind words your feedback is what allows us to exceed your service standards each visit. Until next time Best wishes. Sincerely Hotel Ambassador Devon D

"Good Value Security Issues"

4
14/04/2016

The hotel is a good value, clean rooms, good breakfast, free parking in Boston and a shuttle around the area. The security issue, since when does a hotel collect a photo copy of your drivers license, this is a security issue that can lead to identity theft, where does this info go after you check out, in a shredder, or in the trash where anyone has access. I belong to the Best Western rewards club and I am using a major credit card, I should only have to show the front desk my ID not a photo copy taken, this practice needs to stop right away. I stay in hotels 30-45 nights a year and never has this happened.

Devon D, Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Valued Guest , We are so happy to hear that you enjoyed the amenities that the hotel provided! I do see that you have some concerns of the security measures we took to provide a safe, and secure visit to our city. The only reason we would make a copy of an ID would be if a cash payment was made at Check Out /Check . However there must be some confusion which we will address immediately with the Front Office Team. We apologize if this made you uncomfortable in any way as that is the last thing we wanted to do, we would like to express our greatest thanks for choosing our property for your destination in Boston. Please give us a call at 617-989-1000 and we can confirm with you that we will shred that copy for you to ease your mind. . Thank You and Have a wonderful Day, Best Western Plus Boston Formerly Known as Roundhouse Hotel Management Staff

"bad neighbourhood, nice hotel"

3
14/04/2016

the Hotel and the room was OK, but in the neighbourhood is a medical Center, that must be the reason for so many drugs addicted people arround the Hotel ... I was really frightend, I don´t know something from Germany, I was unpleasant surprised. That´s why I can´t recommend this place... but the People in the Hotel where very nice and helpful ...

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear ute252 Thank you for reviewing your stay with us. Best Western takes pride in making sure each guest enjoys their stay. I would like to apologize if the outside area was a issues. Best Western works with a amazing company that givens us 24 hour security watch. We hope that you will remain to be a value customer with Best Western until next time Best wishes. Sincerely Devon D Hotel Ambassador

"Average but would not stay again"

3
13/04/2016

The location is in a bad part of the city. The internet did not work. There was major construction in the hotel so the water was shut off from 10am-3pm on Monday and Tuesday. The carpets were professionally cleaned however the scent was so strong, I had a migraine and had to move rooms. The staff was friendly. The lobby was very nice and served cookies/coffee/water/fruit. The Breakfast was also very nice. Once of the best. I would not stay again due to the location and safety.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Dawn M I would like to thank you for taking the time to review your stay and the kind words you have given about the staff. On behalf of the Best Western i would like to apologize if you felt unsafe do to the area we do have security on sit and we have never had anything happen to a guest. We hope thank everything is well and Best Wishes. Sincerely Devon D Hotel Ambassador

"Good hotel, Neighborhood in transition"

3
12/04/2016

During our stay, the hotel was in the process of renovations. That said, the room was comfortable and warm. The hot water was heaven and there was plenty of it! As I said, the renovations were obvious. Cosmetic things were a miss in our room, but none of it impacted our stay. Other reviews mentioned the sirens and neighborhood. For us, this was all a part of being in a urban hotel setting near a very busy ER. They provide earplugs in the room and there is signage regarding the remodeling and street noise. We were not there during the day, so I don't know about the construction noise. Overall, the room was neat, clean, warm with plenty of hot water. We didn't personally care for the breakfast, so we went to the McDonalds across the street. We didn't know there was a parking lot next to the property, so we parked in back in the gas station. Very close access to I 93 and 90. While there were people about outside, no one was lingering around the hotel itself, nor where they in the lobby. If you use normal precautions for urban city travel, you should be just fine. I went to McDonalds to grab coffee and we walked 15 min. to the T and felt safe. Once the renovations are done, we would stay there again.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Netnurse Thank you for taking the time to review your stay with us at The Best Western it was a great pleasure to have you. We would be more than happy to have you stay with us again we have great hopes that you would be able to enjoy the new changes to come until then best wishes. Sincerely Devon D Hotel Ambassador

"Wonderful service"

4
31/03/2016

The service was exceptional. We were greeted each time we came back to the hotel and little things like bottled water in the rooms and cookies and fresh fruit in the lobby were a nice touch. The women who ran the breakfast were so friendly and the breakfast was delicious and there were many different choices so no one will go hungry. Our room was very clean and had a small refrigerator and microwave. One thing to be aware of is that there is a door to the bedroom that is glass and has a sheer curtain over it so while it is a door it is partially see-through. They are renovating the hotel's 5th and 6th floors. We were on the 4th floor but did not hear much noise. They did tell us at check-in that they put us on the opposite side of where they were renovating so maybe that helped. The area around the hotel is industrial and they did have a security guard. There is a nice pizza/burger restaurant across the street as well as a McDonald's and a gas station. I did use the exercise room which had a treadmill, bike and elliptical.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Jennifer K Thank you for review you stay.We truly appreciate your kind words your feedback is what allows us to exceed your service standards each visit. Until next time Best wishes. Hotel Ambassador Devon D

"Good hotel, terrible neighborhood"

3
30/03/2016

The hotel is actually really nice, and I agree with others that the rooms are spacious, and well-kept. The only problem is the neighborhood. Our first day, my son and I took the bus into town (wasn't aware of the shuttle), so we walked to the bus stop about 5 minutes from the hotel. Drug addicts were all over the place. At night, I would not be comfortable outside (though we might venture out tonight); I have not seen any restaurant other than MacDonald's and a seedy looking pizzeria across the street. Quite noisy outside because it's a major thoroughfare. So you have to take good with the bad. Our room was immaculately kept, and it was large. Breakfast wasn't bad at all, much better than I expected with hardboiled eggs being a nice touch. Coffee was good too. But location really put a damper on the experience, and I will not return here nor be able to recommend.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Skeptik2010 Thank you for taking the time to review your stay with us.We truly appreciate your kind words your feedback is what allows us to exceed your service standards each visit.. Sincerely, Hotel Ambassador Devon D

"Value for Money"

4
28/03/2016

During the family first trip to Boston , we stayed at Best for the first time. What an experience! Could we get better - Maybe.... the location - but no way can anybody beat the welcome that we got here. From the smiling front desk staff to the obliging room service and not to forget the early morning breakfast spread. Even the drivers of 24 hour shuttle to nearby metro were perfect in their attitude. The security person let us borrow his extra personal Charlie card- now who would do that. And this is from a person who travels a lot. If that were not enough their manager Mr. Vic Khokha personally met with and thanked us. He runs a good ship.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Rustygupta Thank you so much for reviewing your stay with us at the Best Western and for the kind words about the staff. It was a great pleasure to have you stay here. We would be more than happy to have you stay with us again until then Best wishes Sincerely Devon D Hotel Ambassador

"Boston Stay"

5
26/03/2016

Excellent rooms and staff! Needed to have floating departure date to co-ordinate with a Boston Med Center patient, Perfect location for Boston Med Center. TV selections slightly over complicated--not much problem: right next to bar fridge while you wait.

Devon D, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Cyrus K. B Thank you so much for reviewing your stay with us at the Best Western and for the kind words about the staff. It was a great pleasure to have you stay here. We would be more than happy to have you stay with us again until then Best wishes Sincerely Devon D Hotel Ambassador

"Very comfortable!"

4
20/03/2016

I was pleasantly surprised by the comfort in the room, small though practical. Good to have a sofa to sit and relax after long working day. The WiFi worked perfectly so I managed to have work done in the room too. The breakfast lounge is ample and the variety of food decent. Loved the vanity at the bathroom, large and very well lighted. Indeed, the hotel provides earplugs, however, when I stayed, they were absolutely unnecessary. It was very quiet at night. Will definitely consider this hotel next time business would bring me to Boston.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Janet C Thank you so much for reviewing your stay with us at the Best Western and for the kind words about the staff. It was a great pleasure to have you stay here. We would be more than happy to have you stay with us again until then Best wishes Sincerely Devon D Hotel Ambassador

"It's quite satisfied experience"

4
12/03/2016

The double bedroom was larger than my expectation. There were many space for me to place my stuff. The bed was good. The bedroom was clean The housekeeper was friendly. However, the key did not work well and so as the wifi in the bedroom.

Devon D, Hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear jhjck9148 Thank so much for taking the time to review your stay it was a great pleasure to have you be a guest a the Best Western. I would like to apologize if you key was not working so well and for the trouble with the wifi. Best western is in the middle of updating the hotel to make sure each guest enjoys their stay. we have great hopes you will come back so we can exceed your expectations. Sincerely Devon D Hotel Ambassador

"Wow what a great service"

5
10/03/2016

I stayed at this hotel on Feb 19 and 20. I booked this hotel because it had free parking, free wifi and wasn't expensive but I never thought the rooms would be that big! It's a suite, well a small suite but we were really comfortable for 2. Could have been 4 easily. There were a tv in the "living room" and one in the room. Probably about 42" if my memory serves me well. It was clean. We had free bottles of water in the fridge, soap, earplugs (yep you read that right). They had earplugs because it's really near the highway and close to an hospital but anyway that didn't prevent me from sleeping. The A/C and heater can be quite noisy too but I didn't really care. It's at about 10 minutes by car to Trillium and Row 34. Now the staff. Wow! I've never had a better service in my life elsewhere. They are all really great. The service at the morning breakfast buffet is awesome. On the first day there were even more staff than clients. Service at the checkin is also awesome. Honestly I don't know what I would have changed as for the service. Like I said previously one of the reason I chose this resort was because of the free parking. I could see my car from my room which was great. At other hotels in Boston it's about $50 per night which is insane! Sure the room showed a bit of wear and tear but nothing really urgent. My 5 star review is based on the price vs size of room + quality of service + all the goodies includes. I would sure go back any time and will recommend it to all my beer geek friends wanting to go to Boston.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear molsonalex Thank you so much for the great review of your stay with the Best western. We take pride in seeing our guest happy. It was a great pleasure to be able to be a part of your trip. Best Western would love to have you stay with us on your next trip to Boston until then Best wishes! Sincerely Devon D Hotel Ambassador

"Restless stay"

4
10/03/2016

I chose this hotel because it is conveniently located near the Brigham and Womens Hospital which I have to go to every 3 months. The hotel itself is very nice. The location is convenient also for shopping and nearby restaurants. The sidewalks leading to the building are in horrible shape and in the dark pose a risk of falling. Extremely noisy and not a place to get any sleep, they do provide earplugs if that tells you anything

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Patty D Thank you for taking the time to review your stay at Best Western. I would like to apologize we are located in the heart of the city so it can be a bit of noise.We do take the time to go over each review and make the right changes. with this being said it will be amazing upgrades being done. we hope you will come back to enjoy them until then Best Wishes Sincerely Devon D Hotel Ambassador

"Wonderful hotel"

5
07/03/2016

I recently stayed at the Best Western and was immediately greeted with great service by elisha at the front desk. She text me and quickly to a beautiful room and provided extra necessity I need it for the room. Even though I had no transportation, it wasn't a problem with the shuttle that they provide at the hotel. I would definitely recommend this place to anybody looking for a wonderful place to stay. Trying to experience the best of Boston

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Miguel O Thank you so much for reviewing your stay with us at the Best Western and for the kind words about the staff. It was a great pleasure to have you stay here. We would be more than happy to have you stay with us again until then Best wishes Sincerely Devon D Hotel Ambassador

"Great Customer-mindedStaff for Hotel in need of minor repairs"

3
06/03/2016

The GREAT staff & wonderful breakfast REALLY makes this hotel worth visiting. Though the rooms could use some sprucing, the Front Desk & Breakfast staff really went out their way & provided outstanding customer service to make us feel welcome. They were really AWESOME.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Daryl F Thank you so much for taking the time to review your stay and for the kind words about the staff. Best Western takes pride in making sure each guest is happy with this being said we are updating the hotel inside out we would love for you to come and enjoy it . until next time best wishes. Sincerely Devon D Hotel Ambasador

"Don't judge a book by it's cover"

5
04/03/2016

We had top notch service at this hotel and breakfast buffet was one of the BEST we have experienced in terms of selection, display, freshness of fruit and baked goods and attentiveness of the staff. Great locations and shuttle service.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Laurel B Thank you for your Review this help us better each stay. Best Western wants you to know we look at each review and we make changes every day,with this being said we are updating the hotel as we speak and it will be great changes to come we hope you will come back to enjoy them. Sincerely Devon D Hotel Ambassador

"My stay at Best Western Roundhouse "

5
03/03/2016

My visit to Boston was enhanced by my stay at the Best Western Roundhouse. I was worried when we arrived. The hotel is in a rough looking area. Everything changed when we got inside to be welcomed by a bright clean and soothing atmosphere. Most of this feeling was due to the warmth and professionalism of Elisha Cherry, the young woman who checked us in, saw to our needs and gave us great tips about getting the most out of Boston, as well as Jose the very handy and attentive engineer. I would be more than likely to recommend to friends

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear kerjohn21 Thank you so much for reviewing your stay with us at the Best Western and for the kind words about the staff. It was a great pleasure to have you stay here. We would be more than happy to have you stay with us again until then Best wishes Sincerely Devon D Hotel Ambassador

"excellent service"

5
03/03/2016

Front desk person Elisha helped me with getting around the city this was my first time in Boston, she was very knowledgeable about attractions. Hotel was very clean and staff was nice and helpful. will be coming back next year.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear g9182016 Thank so much for taking the time to review your stay with Best Western. It was a great pleasure to have you stay with us. Each review play a great role in making each stay better. we would be honored to have you stay with us again. Sincerely Devon D Hotel Ambassador

"Exceptional service "

5
03/03/2016

I was extremely satisfied with my stay, the overall experience was more than I expected. The woman at the front desk Elisha was helpful and willing to go above and behind to ensure my stay was amazing. Would definitely recommend

Devon D, Hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Shante d Thank so much for taking the time to review your stay with Best Western. It was a great pleasure to have you stay with us. Each review play a great role in making each stay better. we would be honored to have you stay with us again. Sincerely Devon D Hotel Ambassador

"The staff of this hotel is great ,the maintenance person Jose help me with my door lock and my windows one of the best "

5
03/03/2016

The staff of this hotel is great ,the maintenance person Jose help me with my door lock and my windows one of the best stay in Boston the front desk so helpful told me how to get to different places room are nice and the area is close to the downtown Boston

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear jose M A Thank so much for taking the time to review your stay with Best Western. It was a great pleasure to have you stay with us. Each review play a great role in making each stay better. we would be honored to have you stay with us again. Sincerely Devon D Hotel Ambassador

"Outstanding Service"

5
29/02/2016

I will return & would Recommend this hotel to all my family & Friends, The staff is very helpful, will go out their way to insure you have everything needed, so to make your stay a very wonderful & enjoyable.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Robert P Thank you so much for reviewing your stay with us at the Best Western and for the kind words about the staff. It was a great pleasure to have you stay here. We would be more than happy to have you stay with us again until then Best wishes Sincerely Devon D Hotel Ambassador

"Couldn't be happier "

5
25/02/2016

The hotel is conveniently located and has frequent shuttle runs to nearby stations and hospitals. Breakfast is amazing with great service staff. The staff is extremely happy to serve you. This will be my place of stay every time I come here. The price is right and services are 5 star

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Bhavik A Thank you so much for taking the time to review your stay with us at the Best Western. It was a great pleasure to have you stay with us. I would also like to thank you for the kind words about the staff. We strive to make each stay great. Best Western hopes that you will stay with us again on your next trip to Boston until then best wishes. Sincerely Devon D Hotel Ambassador

"BestWestern"

4
23/02/2016

A pretty decent hotel. Very clean and the staff was very nice. Breakfast was better than a normal breakfast and the shuttle was very convenient bringing you into the city. I enjoyed that they didn't charge for parking, which most other hotels charged $50 a night and that the room itself was a great deal. Would recommend this hotel for a night over in Boston.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Jonh Z Thank you for taking the time to review your stay with us at the Best Western.On behalf of our entire team i would like to thank you for allowing us to be a part of your trip to Boston. we would be more than happy to have you stay with us on your next trip to Boston. Until then best wishes. Sincerely Devon D Hotel Ambassador

"Nice hotel in Boston"

5
18/02/2016

My husband and I stayed at the BWP Roundhouse just overnight so we could take in a couple of the attractions in Boston. I was impressed with the cleanliness of the hotel and the room. It's an all-suite hotel so we had a small living room with couch, chair, desk, fridge, micro and sink. There were French doors into the bedroom which was spacious with an extra chair. Bathroom was very clean. PROS: Clean, comfortable bed. Complimentary shuttle to T stop and area hospitals. My kudos to the shuttle driver, Enrique, who drove us directly to the restaurant we chose because it was so bitterly cold out and insisted he pick us up there as well. The complimentary breakfast was typical but varied and plentiful and the staff in the breakfast room worked hard to keep everything stocked and clean. They had some earplugs available with a note saying they know it can get a little noisy because they are near the hospitals but I didn't need them and I'm a very light sleeper. The parking is free. CONS: They are in an area that is not near a Tstop but as I said, the shuttle worked very well for our needs. The only other negative was the parking. It's behind the hotel, far from the sight of the front desk and in a somewhat seedy looking area. There is no easy way to get from the parking lot to the front door of the hotel. Our car came through unscathed!

Devon D, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Karenand Tag Thank you for taking the time to review your stay with us. It was our pleasure to have you. I also would like to say we are working on a way to make it easier for guest to get from the back parking lot to the hotel we do have on site cameras that can view guest cars as well as security that walk the lots. We would be happy to have you stay with us on your next trip to Boston. Sincerely Devon D Hotel Ambassador

"Nice hotel & good price."

3
14/02/2016

I went with my friend to the States in a road trip, we stoped for one night at Best Western Boston, to visit Boston. We paid really cheap for a very nice room 2 queen bed, nice and clean, including a buffy continental breakfast. 20 mnts drive away from downtown Boston. i will defenitely go back.

Devon D, Hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear sherifa A Thank so much for taking the time to review your stay with Best Western. It was a great pleasure to have you stay with us. Each review play a great role in making each stay better. we would be honored to have you stay with us again. Sincerely Devon D Hotel Ambassador

"A very good, clean, comfortable place to stay"

4
14/02/2016

I have experience of 2 nights staying at the Best Western Roundhouse,Boston. Very clean, comfortable room. The people is nice, internet is fast. would recommend as a place to stay if you want to find a hotel at this price.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Ge X Thank you soo much for taking the time to review your stay here at the Best Western. Each and every guest plays a major role in making the next stay great by giving us feedback.It was a pleasure to have you stay. We hope you will stay with again on your next trip to Boston until then Best Wishes. Sincerely Devon D Hotel Ambassador

"Great place to stay"

5
11/02/2016

This turned out to be a great hotel for us. Although I was travelling on business, my husband and children accompanied me. They have spacious rooms, excellent breakfast and above all, happy, friendly and super helpful staff. I was so happy to see them going out of the way to help each and everyone of us. Check in and check out was smooth and housekeeping was extremely helpful in thorough cleaning since my kids made mess. I would be going back soon.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Siya K Thank you and your family for staying with us.It was our pleasure to have you here.Best Western takes pride in making sure each guest is happy with their stay. It would be a great pleasure to have you stay with us again on your next trip to Boston hope all is well. Sincerely Devon D Hotel Ambassador

"A bit less than the average, but with an awesome crew!"

3
11/02/2016

I've been there during 5 nights. They have an awesome crew in front desk. They are always gentle, friendly and willing to help. In the other hand, the hotel is quite old, the air conditioning (when it works), is really noisy - like an old truck! In addition, the amount of dust it releases in the air is incredible. The breakfast is interesting but, excepting the variation between bacon and turkey hamb, it was exactly the same all the week long. Also, as it is located in an industrial area, there is a lot of noise (in addition to the air conditioning), so as, the hotel itself gives you a complimentary ear plug to cancel the noise.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Eduard0AA Thank you for your Review this help us better each stay. Best Western wants you to know we look at each review and we make changes every day,with this being said we are updating the hotel as we speak and it will be great changes to come we hope you will come back to enjoy them. Sincerely Devon D Hotel Ambassador

"Awesome "

5
10/02/2016

It is impossible to get a decent room with a great price these days. The hotel is clean, full of friendly staff and great manager. I could see him training with the staff as he had just joined. He mentioned it to me during our conversation at the breakfast area. Breakfast is superb and staff extremely pleasant. The maids were smiling making us comfortable. Hotel has security which makes us feel good. The rooms are big and clean. Enjoy your stay

Devon D, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear rodri5000 Thank so much for taking the time to review your stay with Best Western. It was a great pleasure to have you stay with us. Each review play a great role in making each stay better. we would be honored to have you stay with us again. Sincerely Devon D Hotel Ambassador

"Great Customer Service"

5
05/02/2016

One of the best hotels I've ever stayed especially if you're looking for great customer service. Staff was great! The shuttle service provided was excellent and the drivers were punctual and very courteous. Front-desk staff and security were welcoming and very thoughtful. The hotel furnished a home-like atmosphere for me and my family. They were especially emphatic toward my Daughter who had surgery at the Boston's Children's Hospital.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Paula C It was a great pleasure to have you stay at the Best Western.We are glad everything went well with your daughter. I also would would like to thank you for taking the time to review your stay and the kind words about the staff. We hope to see you soon on your next trip to Boston. Sincerely Devon D Hotel Ambassador

"Dodgy neighborhood"

3
01/02/2016

The hotel is fine, but the neighborhood is not the best. The staff is friendly, and the service is great. The rooms are huge. But it is located in an industrial area with lots of odd people hanging out in the streets.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Marie F Thank you so much for the review of your stay at the Best Western. Your review helps us not only better your next stay but future guest. I all so wanted to thank you about the kind words about the staff. Best Western is working with the city of Boston to fix up the outside surrounding area. We hope you would come back to see the changes. Sincerely Devon D Hotel Ambassador

"Great staff."

5
28/01/2016

my husband and I were guests on January 22,2016. We want to commend the associates of this hotel. They were very professional , courteous and friendly. This includes the front desk associates, breakfast servers,shuttle driver and security. We will definitely stay here again and recommend to others.

Devon D, hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear charlotte O Thank you for taking the time to review your stay here at the Best Western and for the kind words about the staff. We value each and every guest and the input of the guest helps us better each and every stay so thank you for being part of the Team! Sincerely, Devon D Hottel Ambassador

"Exceptional especially for a long stay due to medical visit in Boston"

5
22/01/2016

Highly recommend for those needing an extended stay for a family member requiring medical treatment in Boston. At half the price of most other "suite" hotels it is a great value, and convenient to Brigham Hospital. Quality staff. Walk across the street to a small take out diner for great meals at a fraction of the price you'd pay in nearly all hotel restaurants. Your first impression might not be the best, an actual round building from the 1950s, but when saving a hundred dollars a night compared to other nearby hotels. . .well you balance looks versus savings. The fees that can eat you up in most urban hotels: parking, internet, and such are free at this hotel. They have very visible 24/7 security in the front lobby to keep an eye on your car (having once been vandalized in the parking garage of a far more upscale hotel I appreciated the security) There shuttle service is good, except for late at night, and a special compliment to one of their drivers Pablo who went out of his way to be helpful to us. Only drawback, there is a major EMT facility a block away so sirens are part of life. . .if you are use to urban noise it isn't a bother, but some might find it troubling (the hotel does provide earplugs!) In closing it "ain't fancy" but that is off set by a high quality staff, convenience to Brigham Hospital, and that really great diner across the street..

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Bill F Thank you so much for taking the time to review your stay. Each review helps us provide the best customer service for you and future guest. I am happy to hear that Pablo was able to help. We hope that you would be able to come back soon but to enjoy the city.Hope all is well. Sincerely Devon D Hotel Ambassador

"Super-friendly staff!!"

5
21/01/2016

Upon check-in the women at reception were extremely warm and welcoming! Very genuinely interested in making my sister and I feel welcome. The room was perfect and we appreciate the water and coffee for us. Our beds were extremely comfortable. Once again, the staff at reception during check-out in the morning (they were two different women from the day before) were so nice and appreciative. I work at a 5 star resort and I can certainly say we experienced a high standard of service here, and we look forward to staying in the future. Thank you all so much!!!

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear conner L Thank you so much for the review and for the kind words about the staff . It was more than a pleasure to have you stay with us and it would be great to have you come back.It is truly amazing to be able to be a part of your trip and give the customer service that you can remember.Best Western looks forward to seeing next time! Sincerely Devon D Hotel Ambassador

"better customer service please."

3
18/01/2016

So the previous reviews about the hotel being in a dodgy area were concerning- we didn't really know what to expect as we were gonna spend new years in the city. however when we reached the hotel it was actually better than we expected. the parking was convenient, the check in was relatively straight forward (well, the lady could have been friendlier). After unpacking everything, we discovered that the sofa bed was missing its mattress. my partner went down to the reception- and this was where customer service was at its lowest standard. receptionist acting frustrated and rolling their eyes wasn't exactly what we wanted to experience after an 8hour drive to boston. the bell boy helped us to move to another room after we requested for it- seeing that they couldn't even sort out a missing mattress. again, a smile wouldn't hurt. on the 3rd day, when we arrived back at the hotel late, we were told to evacuate our room due to electrical issue. and after settling in the room, we found out that there was no hot water at all. in the corridor we heard that everyone was having the same issue- fire dept forgetting to turn it back on after fixing whatever the issue was earlier in the day. the lady walked off without telling us how long it's gonna take etc or what to expect. again, zero customer service. check out day- 2 people at the reception insisted that we hadn't paid for our room (which we did at check-in). of course we were right, we knew that our card's being charged. really, if all this was done with some courtesy or smiles or just less attitude... i would've been more than okay with our stay.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear jennifercyj Reading your review raised some deep concern,I would like to say on behalf of the Best Western I truly apologize for the behavior of the staff in no way is this how we conduct business.I want to reassure you that this will be addressed. I will personally see to it that no one will have to feel as if a smile is too much to ask for we strive for nothing but the best in customer service. I hope that you can give us a second chance to show you the customer service you and every guest deserves the next time you travel back to Boston. Please give us a call to handle that bill issue feel free to ask for me direct. Again I truly apologize Sincerely Devon D

"worth the money"

4
16/01/2016

i would stay again. the staff was very helpful. everyone was pleasant and treated me with respect. when i need information, it was given to me without hesitation. anything from restaurants in the area and stores to shop at. they even offered me a shuttle to public transportaion and back again.

Devon D, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Sal L Thank you so much for taking the time to review your stay here at the Best Western. I also would like to thank you for the kind words about the staff. it was a great pleasure to have you stay here with us we hope you can come back soon. Sincerely Devon D Hotel Ambassador

"Best for Customer Service"

3
15/01/2016

Stopped at this hotel during our hardest time, with frequent visits to the hospital. Amenities and breakfast are very good. But the best part was the great people working there. Helpful, sincerely caring. Want to especially mention the shuttle drivers : Enrique Robles and Pablo ( Ramos?). Attentive, personable and just nice people. Thank you for your support!

Devon D, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Monica F Thank you so much for staying with us during the hard times in your life. On behalf of the Best Western and the entire team it was our pleasure to have you stay here we hope that things have only gotten better since your stay.We also hope that you can come see us soon. Sincerely Devon D Hotel Ambassador

"A great place to stay at"

5
15/01/2016

If you travel to Boston and do not want to overpay for your hotel, I highly recommend to book a room in this roundhouse. It's located next to the center (nice area) of Boston, so it will not take you much time to get to the city's downtown or the Freedom Trail. The service overall was very "high-quality" for the price range.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Anton V Thank you so much for the great feedback about your stay with us at the Best Western. We are glad to hear that you enjoyed your stay. On behalf of the Best Western it was our pleasure to have you as a guest. We hope you come back soon. Sincerely Devon D Hotel Ambassador

"overnight business trip"

4
14/01/2016

Warm cookies in the lobby on arrival, the BEST breakfast I've ever seen laid out at a hotel. Room is satisfactory for stay. Shower pressure was great!! Free wifi was nice feature. The only odd thing was the heat was off in the room. It is January and we just assumed heat would be on but got quite chilly in the night. Heat worked fine in the morning when we realized we needed to turn it on. There were no extra blankets in the room.

Devon D, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear kristin S Thank you for taking the time to review your stay here at the Best Western your feedback is important to us.we are glad to hear you enjoyed your stay and the cookies one of my favorite things as well. The housekeepers are now turning on the heat in each room thank you so much little things like that help us better serve you the guest.We hope you come back soon. Sincerely Devon D Hotel Ambassador

"Fair enough if you have a car"

4
12/01/2016

First of all, this hotel is not downtown and therefor less expensive. Our suite had a nice expanse, divided in two rooms. A microwave oven and a coffee machine allow longer stays. Not far from the hotel is a hospital with some ambulances starting and running in. However, the hotel offers you ear plugs. The breakfast presents a nice selection, though the excess of plastic might be shocking to Europeans. Only two real downsides: no ventilation in our windowless bathroom and a weak WIFI. All in all a clean, considerable hotel with kind staff for those who visit Boston by car.

Devon D, Guest Relations Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Michl49N Thank you so very much for taking the time to share your experience during your time at our hotel. We as a team are very happy to know that you enjoyed the amenities the hotel offered and the service by the team. We hope you will consider staying with us again when your travels bring you to Boston again. Thank you so much once again for your honest feedback Sincerely

"BEST Best Western"

5
07/01/2016

Our stay at the Best Western Plus Roundhouse was incredible: the staff went out of their way to be helpful; the room was big with a living room and a bedroom, as well as two televisions with up to 70 channels; the complimentary shuttle to the subway stops was convenient; the breakfast was excellent and there was usually fruit available in the lobby - they even baked cookies for us! The wifi only really worked in the lobby and in the computer room, but we didn't use it that much anyway. Overall, highly recommended!

Devon D, Guest Relations Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Thank You so much for your kind words and complimenting the staff service during your stay with us. We always strive to exceed the expectations of our guests and are so happy that you enjoyed your stay. It is reviews like yours that encourage us to do even better for all of our guests. We hope to be of service to you again in the future. Thank You once again for your feedback. we truly value it Sincerely

"Worth Every Penny"

5
04/01/2016

This was a great experience and the website made it super easy, and I am now going to use this site for all my travel plans business and pleasure alike. I was very impressed also with the room itself as it was one of the nicest I have stayed in for the value.

Devon D, Guest Relations Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Aaron Thank you for taking the time to leave us an honest feedback regarding your stay. We are happy to know that the website really helped you with your recent travel needs. We hope to be able to serve you again in the near future. Please feel free to contact us if there is any assistance we can provide in the future Sincerely,

"Great service and spacious rooms"

4
01/01/2016

My boyfriend and I visited Boston and stayed here for one night. We had two dogs with us and it was never felt like it was an issue for the hotel service. The employees were very kind and showed some enthusiasm toward our doggies. The room we had was on the second flour, room 206. It was facing a building so we did not have traffic noise. We were prepared to use the earplugs they provide since all the reviews we've read mentioned the sirens. But we did not use them and slept very well. I enjoyed the fact that the bedroom was separated from the living room with doors. I also enjoyed having a fridge and two tvs felt like luxury ;). The rooms were clean, nothing fancy but perfect for what we needed. I would definitely stay here again - the price is right and was able to walk downtown to save the parking fees.

Devon D, Guest Relations Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Savoiei Thank you so much for your candid feedback regarding your stay with us. We are happy to know that you were pleased with our suites and am also happy to know that you got a good nights rest despite the location we are at. We appreciate your feedback as these are very important to us. We sincerely look forward to serving you again in the future. Sincerely,

"Great time "

5
28/12/2015

For small space this has such a peaceful tranquility and enjoyment a wonderful shuttle that will take you wherever you need to go located near restaurants and even though its in a busy location the room is extremely peaceful and quiet enjoyed myself immensely

Devon D, Guest Relations Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Queenviki, Thank you so much for your feedback. We are extremely happy as a team to know that you truly enjoyed your stay. We will be sharing your feedback with our team to continue to exceed the expectations of all of our guests. Thank You so much once again Sincerely

"Comfortable stay"

3
21/12/2015

Our family stayed here during our first visit to Boston.Despite doing research,I was surprised at the location.It is situated in an industrial area and a long walk from the places to see.However,the hotel does provide a shuttle to a few central locations.We did also have the bad experience when the shuttle did not arrive as per schedule and when we called we were informed ,it had broken down.An alternative arrangement should have been made.We had a family room which was spacious and comfortable with a huge flat screen tv,microwave,coffee maker and kitchen basin.The bathroom had a shower in the bath and a big vanity outside the bathroom.The room as well as the rest of the hotel is very clean but the decor is extremely tired and old.Free wifi.We were surprised with the breakfast as everything is self servicewith plastic cutlery and plates.There are hotpots for tea and coffee,youghurt,fruit,cereal,bread,croissant,bagel,boiled eggs and prepared omelettes and you make your own waffles.Having said this,we did not miss anything.Staff in the breakfast room are helpful and polite.There is also 24 hour complimentary tea,coffee and hot chocolate in the foyer.If you are on a budget ,its a good stay but definitely not luxurious.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Razia thank you so much for taking the time to review your stay here at the Best Western. I truly want to apologize about the hotel shuttle we are getting a new one. I am happy to hear that you was happy with the rest of your stay updates are being done come this New Year we would be happy to have you come and enjoy them once they are done. Sincerely Devon D Hotel Ambassador

"Very close to services I needed and very nice hotel"

5
16/12/2015

This hotel was unique and very close to the services I needed while in the Boston area. It met/exceeded all my expectations, was comfortable and provided all amenities that I required. Staff was courteous and professional and helped me out when I needed help!

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Edgar K Thank you so much for taking the time to review your stay. It was our pleasure to be a part of your trip to Boston we hope you would come back soon. Sincerely Devon D Hotel Ambassador

"Excellent value"

4
14/12/2015

very nice room at hotel in "iffy" neighborhood. Free parking and an excellent b'fast were real positive features however. Although it was near a noisy intersection, I did not have to use the earplugs they thoughtfully provided. It was not close to the usual tourist attractions but I would suggest leaving your car in their lot and using a taxi/uber to get to those places (about $10) would save you a lot of money compared to downtown Boston parking rates plus the aggravation of traffic and confusion of a city that is not laid out in a neat grid like Manhatten. The hotel also has a van to drop you off a T stops if you want to use the T to get around.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Isoliver Thank you so much for taking the time to review your stay at the Best Western. Your feedback helps us better future guest stays.I am so happy to hear you enjoyed your stay.It was our pleasure to have you stay with us and we hope will come back soon. Sincerely Devon D Hotel Ambassador

"Excelent stay Twice"

5
14/12/2015

This is a very new modern hotel, with rooms with a sitting area, It's a great value or the Boston area and includes parking! the staff were very accommodating! We would stay there again if the chance arises!

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Samuel S Thank you for the amazing review .I would like to state on behalf of the Best Western and the staff it was our pleasure to have you stay with us. We would be more than happy to have you come back. Sincerely Devon D Hotel Ambassador

"clean stay in Boston 1860 historic gas building recently converted to lodging"

4
11/12/2015

Not the best location for overall downtown tourism and restuarants, but the free shuttle to one of the main Bus/train convergences in all of town, was also a place you could take off from for the freedom trail, hop on buses, and the like, so made for a suitable, affordable place. We stayed here because it was also within a 10 minute ride ($14cab) to the Cruise ship Doc where we left with Holland America after 3 nights at the Roundhouse. Wanted fall colors in Boston so caught the last 2 days of September but they said colors were 2 weeks behind. great variety for the free breakfast with PLENTY of helpful staff running the basement affair. First visit the eve before to see the room however almost had us not going back, as the basement smelled of sewer. They just had 5 inches of rain however and by morning all seemed okay. Industrial/hospital/firehouse district with homeless facility nearby. Victorias Iconic restuarant since 1946 was charming about 3 block walk away, but walk on the Firehouse side of the road, as trailer rental place was a little scary with homeless popping out on sidewalks after dark. There is a McD across the street, but mac/cheese and Lobster at Victorias much better choice. They fully understand siren district as each room has ear plugs that by the way, REALLY did work. Didnt even hear them in background once I fell asleep with them in. Saved about $150-200 a night here (but still $230-250 a night) versus 10 minutes closer in to downtown so added up for 3 nights. Cab easy to get through the front desk. VERY unique shape to the rooms with irregular walls to fit the suite and bedroom areas in a somewhat pie shape. We liked it!

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Wunderland242 Thank you so much for taking the time to review your stay here at the Best western. Your Feedback helps us better each stay for not only you but future guest.We are now doing updates to the hotel and it would be our pleasure to have you stay with us again. Sincerely, Hotel Ambassador Devon D

"Primary Guest"

4
01/12/2015

The hotel was in a busy intersection with lots of noise. The location was good. Gas station and McDonalds across the street. The rooms were clean and every thing was in good working order. I booked two rooms and our entire family spent two nights and three days at this Hotel. We loved the breakfast, plenty to eat and the food was fresh and nice. Only issue we experienced was some guest in our floor was smoking marijuana. I did mentioned it to the front desk, but no solution. I wished room service gave us some extra room deodorizers. Old historic building renovated for a hotel. It needs some cosmetic work. Public areas are very small.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear, Haneef S Thank you for reviewing you stay with us at Best Western.As the hotel Ambassador i would like to apologize for we are a non smoking hotel.We try our best to make sure that rule is followed if you ever have a issues while staying with us you can come to me and i will personally handle it .Best Western is working with the city of Boston to fix up the outside surrounding areas Also we will be doing updates to the hotel it would be our pleasure to have you come back to enjoy them. Sincerely, Hotel Ambassador Devon D

"Great hotel"

4
30/11/2015

Excellent hotel in a not so good neighborhood. If it wasn't from my boyfriend, I would have been scared of being out after 9PM. It looks like there's tons of junkies and not so recommendable people. The hotel is awesome though. Great staff and tons of big smiles all the way through our stay.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear, Georcy First I would like to take the time to thank you for staying at the Best Western Round House we value each and every guest your reviews helps us not only better your next stay with us but better our future guest stays. we are working with the city of Boston to fix up the outside surrounding areas Also we will be doing updates to the hotel and our Best Western team would love that you come back to enjoy them. Sincerely, Hotel Ambassador Devon D

"Great staff and nice hot5"

5
29/11/2015

The room was exactly as pictured and very clean. The parking situation was a little disappointing. I figured it was a garage attached to the hotel, but it was a very small open lot. The continental breakfast was a full spread of almost any breakfast food you could imagine. The breakfast staff was fantastic too. They showed us to a table large enough for our whole group, offered us second helpings of things as they were cleaning up (we came toward the very end of breakfast). They even cleared our table for us when we finished and asked where the trash barrels were. The staff in the lobby were also very friendly and helpful. The neighborhood didn't look like the best, but the hotel was great and made us feel very safe and comfortable.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Heather C Thank you so much for taking the time to review your stay at the Best Western and also for the kind words about the staff. On behalf of Best Western i would like to say it was our pleasure to be able to make sure you enjoyed you stay. Thank you for choosing Best Western we hope to see you soon. Sincerely, Hotel Ambassador Devon D

"Good hotel with great staff"

4
24/11/2015

My husband, brother, and I stayed at this hotel this past weekend. The neighborhood is not the greatest but the hotel is nice and the staff is friendly. The shuttle driver is amazing and went above and beyond! I would choose to stay here again when in Boston.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear, Christine S Thank you for taking the time to review your stay with the Best Western it helps us better not only your next stay but future guest. On behalf of everyone here thank you for the kind words about the staff. I would like to say that come the New Year we will not only be working with the city of Boston to improve the surrounding areas but the inside as well. Thank you again for allowing Best Western to be apart of your trip to Boston we hope to see you soon! Sincerely, Hotel Ambassador Devon D

"Great Hotel in Boston "

5
17/11/2015

I stayed here for 4 nights as I had NHL Tickets for two Bruins games. Hotel was excellent, really comfy suite. WiFi was terrific, and breakfast service excellent. Shuttle service will drop you to the T station, and Pablo the driver was so very helpful and really went out of his way to assist. Devon the hotel ambassador was lovely, and the reception staff were all very helpful. I will definitely stay here again on my next trip to Boston.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Hoopybhoy Thank you so much for your kind words about the staff and myself. We would also like to thank you for taking the time to review your stay with us. On behave of the Best Western we are joyful to know that you had a amazing trip and allowed us to be a part of it. We are redoing the hotel this New year hopefully you can come back and enjoy the changes. GO Bruins!!! Sincerely, Hotel Ambassador Devon D

"Good hotel, bad location"

3
15/11/2015

Arrived mid afternoon and parked in the hotel car park where there was ample space. The staff were pleasant and helpful. The room was tidy and clean as was the bathroom with the usual soaps and towels provided. The room although as expected, had the addition of free ear plugs. Worrying. To one side of the hotel is an industrial estate, the other a major road junction feeding the interstate. A hospital and fire station, also within a few hundred yards, provide background noise of sirens day and night. The hotel provides a free shuttle bus to the local T stops between 7am & 10pm but feel the schedule could be improved to increase the number of journeys.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear ben hollier First I would like to take the time to thank you for staying at the Best Western Round House we value each and every guest your reviews helps us not only better your next stay with us but better our future guest stays. we are working with the city of Boston to fix up the outside surrounding areas Also we will be doing updates to the hotel and our Best Western team would love that you come back to enjoy them. Sincerely, Hotel Ambassador Devon D

"OK Hotel in a poor area"

2
15/11/2015

This hotel is fine but the area is very questionable. You would not walk around at night and there are no decent restaurants in the area. The area did not feel safe. They do provide a shuttle to the subway which is very helpful. Rooms are noisy in that it is an industrial area near a hospital with trucks and ambulances.

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Gerry M Thank you for reviewing your stay with us.We would like to apologize for the outside surrounding the hotel we are work with the city of Boston to make the area more appealing for our guests. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Hotel Ambassador Devon

"Moderate hotel in a remote Bostonian area."

3
13/11/2015

Hotel itself is OK but just that. Breakfast a little bit one-sided and Wifi not so reliable. Rather far from railway and bus lines going downtown. The neighborhood itself is dull. Not the most expensive Bostonian hotel, but one can easily imagine why...

Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear, Lieven D Thank you for reviewing your stay with us it helps us better you next stay and the stay of future guest. I also want to say that the Best Western is working with the city of Boston to fix the outside surrounding area. Not only are working on the outside but the inside as well come the new year we will be redoing the whole inside breakfast as well.Thank you very much for staying with Best Western. Sincerely, Hotel Ambassador Devon D

"Best Western's Raising the Bar"

5
08/11/2015

Premier hotels from Best Western are as good as any of the higher priced Inns and this one in Boston was exceptional. Best free breakfast of any of the dozen places I've been to in the past few months. Not the quietest location but, than again, it's in the city of Boston. I have recently stayed at a total of three BW Premiers and found this one to be even better than the others. All were terrific, by the way.

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Jim D First we would like to thank you for taking the time to review your stay with us at the Best Western Plus Roundhouse Suites! As valued guests your honest opinion of your stay is very important to us, because it is your feedback that allows us not only to provide you with comfort and outstanding service you expect, but it also allows us to know what we need to improve our service for your next stay with us. Sincerely, Hotel Ambassador Devon D

"Hotel was nicer than I expected. Please note location is out of downtown area"

4
05/11/2015

We stayed here and was pleasantly surprised by the size of our room. It was a true 2 room suite. While the location was NOT downtown, they did provide free shuttle service to the downtown area and the drivers were very helpful. The free breakfast and wifi were a nice touch. For folks that need to watch their dollars - this would be a good choice. Please note - no close by restaurants other than a pizza place, so eat downtown before you return to your room.

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear ,LeeLeeAnn Thank you for this review and the kind words you shared about our staff! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Hotel Ambassador Devon D

"Good hotel, bad location"

4
30/10/2015

Hotel was clean and well-maintained. The staff were courteous. Nice perks include a good breakfast and free WiFi. Downside is the location. It is in south Boston, near the Boston Medical Center. A lot of homeless people walking around the hotel, and a lot of ambulance traffic.

Deepak N, Hotel Ambassdor at BEST WESTERN PLUS Roundhouse Suites, responded to this review
First I would like to take the time to thank you for staying at the Best Western RoundHouse we value each and every guest your reviews helps us not only better your next stay with us but better our future guest stays. we are working with the city of Boston to fix up the outside surrounding areas Also we will be doing updates to the hotel and our Best Western team would love that you come back to enjoy them. Sincerely, Hotel Ambassador Devon D

"INACCURACY OF BILLING"

3
29/10/2015

I was overcharged and the hotel did not display enough transparency to resolve my query. They did not show concern or follow up. they never took permission to authorize any payment and double charged on two occasions.

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear oladayoa2015 I would like to thank you for your review it's important we get feedback so that we can improve in areas that need to be improved. I also want to say on behalf of the Best Western Roundhouse we apologize if at any point in your stay you felt we lack empathy for a error we might have caused. At the Best Western each and every guest is important, you can call the hotel and ask for Devon the hotel ambassador i will personally look into it for you. Sincerely, Hotel Ambassador Devon D

"Broken down hotel & services"

2
28/10/2015

Poor Shuttle service schedule made me late to all my morning appointments. Broken down sofa and bed furniture in room very uncomfortable. Poor breakfast buffet served awful hot food and the rest was a diabetic's nightmare.

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear S4075WJlisan Thank you for taking the time to review your stay with us.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.The Best Western RoundHouse Suites is undergoing renovations and everything from inside out will be fix hopefully you will come back to see the changes. Sincerely, Hotel Ambassador Devon D

"Nice well appointed rooms, friendly staff"

4
27/10/2015

I have read many previous reviews of this property and agree with many of them. These rooms are comfortable with a small sitting area and refrigerator. The staff goes out of its way to be helpful, including Enrique who shuttled us to the subway station regularly! The hotel is located close to hospitals, so sirens can be heard, but I did not feel my sleep was disturbed. The local is not the best, but with some common sense, the environment would not put me off staying again.

Deepak N, Hotel Ambassabor at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear iowaer Thank you for this review and the kind words you shared about our staff! We would like to apologize for the outside surrounding the hotel we are work with the city of boston to make the area more appealing for our guests. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Hotel Ambassador Devon D

"Just what we needed"

4
26/10/2015

Spacious room 5 min walk from the BU medical center for extended 5-night visit. Great staff, amazing breakfast. Room had mini-fridge and microwave which were critical for us. Comfy beds, wifi, tv all worked great. On 5th floor we were able to adjust right away to the industrial truck noise -- we just told ourselves it meant the economy was thriving. Folks on 1st floor say noise was unbearable and moved out. Again, staff very friendly, accommodating, kind.

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Mark S First we would like to thank you for taking the time to review your stay with us at the Best Western Plus Roundhouse Suites! As valued guests your honest opinion of your stay is very important to us, because it is your feedback that allows us not only to provide you with comfort and outstanding service you expect, but it also allows us to know what we need to improve our service for your next stay with us. Sincerely, Hotel Ambassador Devon D

"Nightmare"

1
25/10/2015

The noise level outside this hotel is deafening due to traffic and construction. It was almost impossible to get a good night's sleep. I should have known since ear plugs were provided on the night stand. The location of the hotel is in a neighborhood with a large homeless population. Since the parking lot is unsecured, it was impossible to avoid being harassed by groups of homeless aggressively asking for money. My suggestion is to spend a little more money for a hotel in a quieter and safer location.

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Susan p Thank you for reviewing your stay with us at the Best Western Plus Roundhouse Suites! We would like to apologize for any inconveniences your where faced with during your stay. Please be advised in the months to come the hotel will be going through renovation and we are also working with the city of Boston to Improve the outside surrounding of the hotel for the comfort of our guests. Sincerely, Hotel Ambassador Devon D

"AMAZING STAFF"

5
22/10/2015

Even though i was located in the lower level of the hotel ( 1st floor ) i can say i had an amazing night. Staff in General always with a smile. Great breakfast & front desk always said hi and bye. Took the shuttle & went around the city. Good food across the hotel & McDonald is open 24 hours. Rooms are big compared to other hotels i've stayed in and i love the fact that its really close to the city & highway. They had schedule me for a taxi to go to the airport and they set a wake up call. RECOMMENDED FOR EVERYONE! really pleased! :)

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear James P Thank You for your amazing review of your stay with us at the Roundhouse Suites Boston! Your feedback is very important to us as it is implemented into our service to you, helping us make sure each visit with us is better than your last. We are happy to hear that we met your needs and made a comfortable stay for you. we look forward to your future stays! Sincerely, Hotel Ambassador Devon D

"OK Hotel"

3
21/10/2015

Got what I paid for, but just barely. Not all bad, but some glaring faults. Will avoid this hotel if possible in future. Perhaps a lower price or more amenities would help sell this place to customers.

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Charles L Thank you for reviewing your stay with us! We would first like to apologize for the outside surrounding the hotel please be advised that we are working with the city of Boston to make the area more pleasant for our guests.I would like to also add that the hotel is being updated from inside out . Hope that you would come back when the updates are finished. Sincerely, Hotel Ambassador Devon D

"Nice rooms"

3
21/10/2015

The rooms are fabulous. It is in an industrial area so there is lots of noise. There is a great pizza place and McDonald's across the street. It is a bit far from the subway. The hotel provides a shuttle to the subway, but the shuttle didn't come pick us up when it was scheduled. I called the hotel & they said that the shuttle broke down and we had to call a taxi. Very disappointing since I picked the hotel for the price & the shuttle.

Deepak N, Hotel Abassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear 416marlysl I would like to start by saying we apologize for the shuttle not working that afternoon it was taken to the shop that day with hopes it will not have any more issues. We try our best to avoid things like that from happening. Best Western we would love to have you stay with us your next trip to Boston and we will go out of our way to make sure it is a great trip. Sincerely, Hotel Ambassador Devon D

"Great Place"

4
21/10/2015

The folks at the Best Western Roundhouse take exceptionally good care of you and pride in making sure your stay is as pleasant as it can possibly be. The breakfast staff can't do enough to assure that everything is in great supply, ready to go, fully serviceable, and meets your needs and expectations. Just a great place to stay!

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Alan M Thank you for taking your time to review your stay with us. It was our pleasure to be a part of your trip to Boston. We enjoy hearing that our guest are happy and would come back to stay with us. You will always have a place that cares when you come to Boston! Sincerely, Hotel Ambassador Devon D

"Very pleasant stay"

5
18/10/2015

Hotel was very clean and well cared for. Shuttle service is a definite plus. McDonalds and Grille directly across the street. Convenience store next door. Target/Old Navy/Olive Garden, etc 1 mile away. Hotel is located next to construction yard but did not bother us. Busy traffic area so busy noises..again did not bother us at all. Only negative was homeless people gather near convenience store. We were never approached nor bothered by them but a little unnerving. Rate per night was absolutely absurd. In the past the rate was reasonable at approx. $129 per night, this trip $252 and $264 a night! Are you kidding? If it was not necessary to be here for medical purposes, we would have stayed home. Will certainly stay here again as we continue to travel for medical reasons.

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Daphne S The Best Western would like to thank you for taking the time to review your stay with us and for the kind words. Also the change in price is due to the fact we are now under new management but we are making changes to the inside and out of the hotel. We hope that you continue to stay with us so you can enjoy them. Thank you soo much for allowing us to be a part of your trip to Boston Sincerely, Hotel Ambassador Devon D

"Stay at Roundhouse suites"

5
16/10/2015

Stayed at this hotel for 13 days, was a bit nervous having read some of the reviews. However I can honestly say I had no issues, the staff were fantastic and could not have done anymore, the rooms were clean the shuttle bus service is a big plus. No issues noise or the homeless who although were across the road did not bother us as has a constant security presence.

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear ,Germarsh1 Thank you for this amazing review! It's your feedback that helps us improve each visit. We are overjoyed to hear that we were able to make you feel comfortable and welcomed during your stay. We are also thankful that you gave us a chance given that some of the review did make you nervous it's our job and pleasure to prove the bad reviews wrong and out shine the good ones We look forward to your return to the Best Western Plus Roundhouse Suites Boston! Sincerely, Hotel Ambassador Devon D

"Loud and in need of updates"

2
16/10/2015

Hotel is in need of updates and room was quite musty. Street noise made for a terrible sleeping experience. In room internet would come and go and would not work the majority of the time while in the room. The wifi would only produce 1 to 2 bars at best.

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Eric H Thank you for reviewing your stay with us! We would first like to apologize for the outside surrounding the hotel please be advised that we are working with the city of Boston to make the area more pleasant for our guests.I would like to also add that the hotel is being updated from inside out . If the room you stayed in was not up to your standards I am truly sorry next time let us know we will go out of our way to make sure we have a room that is to your liking Sincerely, Hotel Ambassador Devon D

"Staff is great"

4
16/10/2015

Although the location is a bit noisy, the staff makes up for it. Everyone was friendly helpful and goes beyond for you. Breakfast was warm and fresh each morning. Easy to use shuttle to get into downtown area and the sites. Shuttle driver was great too.

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Deb T I would like to thank you for staying with the Best Western Round House Suites and for taking the time to review your stay. It was our pleasure in having a part of making your trip to Boston a enjoyable one. We would love to have you back to stay with us the next time you stay in Boston. Sincerely, Hotel Ambassador Devon D

"RoundHouse Stay"

5
12/10/2015

The RoundHouse Stay was exceptional. The staff was very courteous and professional. We were particularly impressed with "Alexander" the Assistant Manager. He answered all our questions surrounding the area of the hotel. Our room was very comfortable. Boston is a busy city but we enjoyed our stay and will most likely return to the hotel when we return to Boston.

Deepak N, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear travelerj19be Thank you for the amazing review on behalf of me and the entire Best Western staff we are glad that we was able to make your stay an enjoyable one. Anything we can do to make your next stay just as a amazing let us know it would be our pleasure Sincerely, Hotel Ambassador Devon D

"First Boston Stay"

5
11/10/2015

Always heard about South Boston....rough and tumble? Our stay was anything but. The staff was accommodating, friendly, and always ready to listen. Room was clean, roomy and pleasant. Transportation was available and timely. And to top it off there were cookies and snacks for Sunday football in the lounge. Thanks South Boston!

"Just. Okay."

3
11/10/2015

Staff were fab. Room was fine. Clean and comfortable but a bit noisy. Lots of sirens! There were a lot of homeless people laying around in the street which we did get used to. They never actually bothered us but I did find it a bit intimidating having to "run the gauntlet" to get passed them. Shuttle bus to the local T stations was great BUT shame they were so few and far between. Would I stay again? Maybe.

"Round House Best Western in Boston, MA"

5
09/10/2015

The Room, People and Breakfast were excellent!! The location and highways are very convenient to get to. The front desk employees were very helpful and concerned about meeting my expectations. Kudos!!

"Excellent staff...extremely helpful...great hotel!"

5
09/10/2015

I found the Best Western Roundhouse hotel very easy to access off Route 93 and recognized the round, brick structure immediately. The parking is convenient and the staff is very helpful and courteous. Upon our arrival, the Assistant General Manager, Alexander Thompson, happened to be in the lobby. He could not have been more gracious, pointing out some of the amenities such as the breakfast room and available beverages for guests (which are in the lobby when the breakfast room closes); he also provided us with a schedule for the shuttle transportation which brought us downtown.The suite was clean and comfortable; I particularly liked the french doors separating the bedroom from the sitting room where a microwave and refrigerator are available. I was able to rise early and to close the doors so that my husband was able to sleep in while I watched the news and had coffee. The shuttle service took us to Back Bay Station and we were able to walk to Newbury Street, the Boston Commons, etc. When we were leaving, Carlos (security) noticed that our tire was flat, so we pulled back into the parking lot trying to decide what to do. Before we knew it, Mr Thompson and Carlos were back and Carlos offered to change our tire! Service beyond compare!

"Pros and Cons of Our Stay"

4
08/10/2015

Pros: Excellent accommodating staff Excellent breakfast - the best "free breakfast" I've ever had Very roomy rooms Free shuttle Cons: Not a good location Needs updating- we were told the hotel is about to go through a renovation Noisy- they do give you earplugs, though

Deepak N, hotel ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear kimberly S First I would like to take the time to think you for staying at the Best Western Round House we value each and every guest and your reviews helps us not only better your next stay with us but better our future guess stays. Also we will be doing updates to the hotel and our Best Western team would love that you come back to enjoy them. Sincerely, Hotel Ambassador Devon D

"The Staff!"

4
07/10/2015

This is a bit of an old hotel in a really rundown neighborhood, but I still had an excellent stay here. Why? The employees. Everyone was professional, knowledgeable, friendly and efficient. The desk clerks took excellent care of me when I had questions about Boston, when I needed directions or advice on various aspects of my visit. The breakfast that was provided was basic but good and the staff kept everything immaculately clean and well stocked while also providing a friendly and homey environment in the breakfast room. The shuttle drivers knew the neighborhood, gave great directions and were friendly and respectful.

Deepak N, Hotel Ambassador: Marinda Edwards at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Billy, Thank you for taking the time to review your stay! We would like to apologize for the outside surrounding of the hotel we are working with the city of Boston to make the area more pleasant for our guest. We truly appreciate your kind words your feedback is was allows us to exceed your service standards each visit.. We that You will return for future stays at the Best Western Plus Roundhouse Suite Boston! Sincerely, Marinda Edwards Hotel Ambassador

"Excellent Best Western"

5
07/10/2015

The Best Western Roundhouse accommodations were excellent and a better price than other hotels near downtown Boston. The free Breakfast each morning was more than we anticipated with sausage, two kinds of eggs, waffles, potatoes, fruit, cereal, sweet rolls, bagels, toast, coffee, juice, etc., and the serving staff were excellent. The hotel was helpful with transportation to the Old Town Hop On Hop Off Trolley for sightseeing. Right across the street from the hotel is New Market Pizza & Grill where we had the best cod fish (on menu as Fish & Chips) we have ever tasted, and best clam chowder at Victoria's a few blocks down the street.

Deepak N, Hotel Ambassador: Marinda Edwards at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Carolyn H, Thank You for your amazing review of your stay with us at the Roundhouse Suites Boston! Your feedback is very important to us as it is implemented into our service to you, helping us make sure each visit with us is better than your last. We are happy to hear thta we met your needs and made a comfortable stay for you. we look forward to your future stays! Sincerely, Marinda Edwards Hotel Ambassador

"Basic dated hotel in an awful location "

3
06/10/2015

We stayed in this hotel for a number of days in June and I have to say we were very disappointed. To start of the staff at the hotel were ok they weren't very knowledgeable when it came to recommendations for places to eat for dinner, places to see things to do etc. However when it came to checking in etc. they were reasonable pleasant and kind. The rooms in this hotel and the hotel in general was very dated and run down. The rooms were old and the beds not that comfortable. Now moving on to the hotel location its awful. It's in the middle of an industrial type are so there is basically nothing around. The hotel provide a shuttle bus service to nearby train/metro stations which does make up slightly for the location. However this didn't make up for the slight uneasy feeling I got from the area being unsafe. I wouldn't really recommend staying in this hotel and if you can afford to you should stay in a better hotel in a better location.

Deepak N, Hotel Ambassador: Marinda Edwards at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Brian, Thank you for reviewing your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please be advised in the month to come the hotel will be undergoing renovation, and we will be implementing a lot of new features to ensure we offer a better experience for guests in the future. Your satisfaction is important to us and we will be using the feedback you gave us and hope you return to stay with us at the Best Western Plus Roundhouse Suites Boston! Sincerely, Marinda Edwards Hotel Ambassador

"Employees!"

5
06/10/2015

Without exception all of the employees are top notch. There are few places you can stay that make you feel like family but they do! Make your reservation early as this Is a popular hotel and fills up quickly.

Deepak N, Hotel Ambassador: Marinda Edwards at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Dr. R Jaye N, Thank you for this amazing review! It is your feedback that make us strive to exceed your expect each visit. We are overjoyed to hear that we were able to make you feel comfortable and welcomed during your stay. We look forward to your return to the Best Western Plus Roundhouse Suites Boston! Sincerely, Marinda Edwards Hotel Ambassador

"Room was excellent, location not so much."

4
05/10/2015

If you can get past the location this hotel is a nice find. The room was spacious, the internet was fast and the staff is very helpful. The hotel is located only 2 blocks away from Boston Medical Center, however, it is a very sketchy 2 blocks.

Deepak N, Hotel Ambassador: Marinda Edwards at BEST WESTERN PLUS Roundhouse Suites, responded to this review
Dear Cleo S, Thank you for reviewing your stay! We apologize for the outside surrounding please be advised we are work diligently to improve our guests stay in every aspect in or around our hotel. We truly appreciate your feedback it is the guidelines we use to improve your future stays at the Best Western Plus Roundhouse Suites Boston! Sincerely, Marinda Edwards Hotel Ambassador