La Casa del Zorro, one of Southern California's most celebrated and historic resorts, is located two hours northeast of San Diego in the heart of the majestic Anza Borrego Desert. Luxurious accommodations, award-winning dining, and a full complement of recreational activities, spa services and much more await you at our beautiful and pristine oasis in the sun.
The resort layout is nice, the location is very mesmerizing. It would have been more relaxing if i wasnt constantly interpreted by the bad customer service for example when we had our stay there we had a rude maid pound on our door early moring. I just would suggested better customer service for the price of this resort.
This was a great find in the desert! The four of us stayed in a casita, it was roomy and comfortable with our own private pool. Lots of other amenities on the property, including a mile loop for a nice morning walk or run. Loved the nostalgic feel of this property! We had breakfast at the restaurant and the food was delicious! Had to wait a bit for our table and food but I attribute that to COVID restrictions, short staffed, etc. The service itself was excellent! If you are looking for a nice moderate hike, head out to the Slot Canyon which is only about 15 miles from the property.
Casa del Zorro is a terrific find. The beds and linens were very comfortable. Rooms clean and spacious. Casitas nice for families and hotel rooms (pool view) terrific and spacious as well. We enjoyed all of the activities. Yoga, outside chess and horse shoes. We will bike next time. Our favorite was relaxing poolside in a lounge chair under a cabana. The dining room was terrific so we did not have to leave the property.
I just returned from a visit to Casa del Zorro and loved every minute of it. The place is impeccably maintained. The rooms are large and comfortable. There are several pools so none of them ever seem overcrowded. The grounds are beautiful and have lots of nice touches--a one-mile walking track, croquet, lawn chess, a fire pit, an area for viewing the night sky. It's closeness to the hiking areas of Anza-Borrego were a plus, but a person could really come to Casa del Zorro and remain on the property the whole time and still feel like they had had a great vacation.
Loved the location, massage and food! Would highly recommend this place for a quiet weekend get away. Close to some great hiking and being able to see the desert sculptures was wonderful! They have a theater that you can walk over to easily where it blocks out light. And, the massage rooms were well appointed.
We stayed here in October 2020, in the Fern casita, and booked the same spot for our recent getaway in February 2021. For a traveler concerned about covid safety, this place gets an A+ from me. The casita setup is already perfect for this, and you can use shared spaces onsite as little or as much as you want. Imagine pulling up to your own desert oasis, a private hotspring (spa) under palm trees and a star-filled sky, every constellation visible because the resort keeps all its lights low just for that purpose. Maybe after a soak you go to the Star Theatre, throw a blanket down and gaze up. Maybe you turn on the lights on the shuffleboard court and play and have some laughs with your partner, and you realize you've both been glued to news/screens/zooms for a little too long, and it feels really good to be together playing a game. It's a perfect home base for exploring Anza Borrego, enough nearby hikes to keep us coming back for years. And it's the cure for anxiety, a magic calming spell settles over the whole place and when I'm here, it's so easy to be in the moment and put down the cares of everyday life for awhile. I'll be coming back forever!
Spent 2 nights with friends (Thursday and Friday). Because of COVID the hot tubs were not working. I get it - just disappointing. The 3 meals in the restaurant were good - not amazing. The two servers we had were excellent. There was a surly wait person one night when we were trying to get a heater - it was quite chilly. Finally got one, but not thanks to him. Upon arrival, the entry light was not working. The maintenance guy had to replace a switch. Really, housekeeping hadn't noticed this?? We had a cockroach in the room. For two nights, 2 dinners and a lunch we spent over $1,000. Not worth it.
Beautiful location near Rams Hill. Great views and walks around the property. We had a private spa in our patio and a very convenient location. The food is excellent and no need to go into town for a meal.
Wanted to pick a nice place in Borrego Springs, and this was one of the nicer options. I ultimately picked it since it offered pickle ball courts which I love. i thought I would just practice a little with my husband who is a beginner. Little did I know that they had a pickle ball pro on staff, the wonderfully upbeat cheery Jeanie. This alone was worth picking this place. She played with us, so that we had foursome with another player. We stayed in room 136, which was one of the more affordable options. Room was nice, high ceiling, flat screen, roomy bathroom, all clean and updated. Lap pool was too cold to use. Sit-down breakfast was available on weekends only, but they gave us complimentary grab-and-go bags during the week, which was just fine with us since we like to get an early start playing pickle ball and then go on hikes anyway. Dinner was available outside only due to Covid. Decent, but nothing to write home about. Resort is clean, staff friendly, would definitely stay there again, primarily due their courts facilities (6 tennis courts and 2 pickle ball courts I believe)
I highly recommend La Casa del Zorro and look forward to going back as soon as I possibly can. The resort is a gem and has so much to offer. My family and I had a wonderful time and look forward to going to La Casa del Zorro again & again.
Loved the room. Had a delicious dinner that was delivered piping hot on the terrace of the Fox Bistro, where there was plenty of space between tables and all the staff took covid safely seriously. Enjoyed breakfast, the pool (warm enough to get in when the sun was out), great star gazing theater and generally beautiful grounds. Can't wait to come back!
We had a wonderful weekend ! The resort has a peaceful feeling and the rooms are great! We went on a great hike and had some wonderful dinners! The perfect getaway! I love that it has several pool areas, the whole experience was great!
The staff was very friendly and helpful. The property is beautiful and very relaxing and quite. Our A/C was not working and they came and fixed it quickly. About 4 am the lights in the room started coming on by them self and we would turn them off and about 10 minutes later they would come on again which was odd.
I love La Casa Del Zorro. The amenities are great. Nice Gym, Plenty of Pools great place to relax. The pools side rooms are very cozy. In room ice box is nice, but would prefer a bigger refrigerator. all in all a great place to stay!.
Always glad to be able to go to La Casa for several days we only stayed two days this time and had an excellent time. The quiet location the natural setting the excellent sky view at night contribute to a good time.
There are few places as relaxing as la Casa del Zorro. The impeccable grounds and the beautiful dark sky make it a wonderful getaway from the city. I love the historical background and the pride of the employees who always do their best to serve.
Stayed one night to do some hiking. It felt like a honeymoon. The room was beautiful and the bistro food was delicious. The service was excellent! Only issues were, couldn't find ice machine as it wasn't on the map. The hotel had been closed for awhile so it took quite awhile to get hot water.
Beautiful ambience in the desert northeast of San Diego. Great food, staff and certainly the warm Winter weather. A great change of pace in a hurried world. Super place to train for endurance and fitness.
We wanted to spend a few days hiking Anza Borrego (with a toddler- so 3 hours of driving there/back was too much), so we stayed at the Casa del Zorro. So glad we did- rented out a casita and my father + daughter had a great time swimming while we unwound. Felt very safe- the casitas are a pretty good distance from each other. Definitely planning on coming back to Anza Borrego in a few years, and to Casa del Zorro when those hot tubs open back up. Also, my brother had a spot of trouble with stargazing, rolled his low-profile tires into a sandy patch on the side of the road 10 minutes out. The staff were exceedingly helpful and quick in pulling him out, and we can't thank them enough.
The area setting, peacefulness, superior room cleanliness and comfort make this an excellent place to stay when visiting Anza-Borrego Desert State Park. The restaurant is very good with excellent staff. Front desk clerks need more training.
The nicest option in the area that provides beautifully manicured and extensive grounds, plentiful activities (in non-Covid times), excellent food and service, cozy rooms, and friendly people. Recommended.
We stayed there on Thanksgiving night. Didn't use any of the amenities as we often do -- pool, shuffleboard, ping pong or just walking about the property. Just the great room and wonderful meal were enough. This hotel is always a great experience.
Seems ridiculous to require 200 minimum for a review. Our favorite place when visiting the desert. Everything was great except the food at the restaurant which was beyond horrible. We had the sea bass and baby back ribs. Anywhere in Borrego Springs and most of the world is better including road kill.
My husband and I have stayed at the “Zorro” many times over the years. Although we would have enjoyed a cocktail in the charming Fox Den bar, I have to say this COVID-era Thanksgiving weekend has been the best. Our special meal was wonderful with enough turkey left over to make sandwiches the next day after our waiter kindly brought us more rolls and cranberry sauce to accommodate this. With our meal we enjoyed a bottle of Erath Pinot Noir 2015 from the Willamette Valley in Oregon. It was served at the exact temperature of 69 degrees, our waiter told us. Absolutely superb. They mean business here when it comes to wine selection and proper storage thereof. Seating for meals was very well organized and, aside from a chilly breeze at times, very pleasant on the resort's beautiful lawn and rose-lined patio. I went bike riding many times on the wide streets and paths throughout the property. (Bikes are available at no cost.) Although pools are closed right now, I rode past guests enjoying the life-sized chess board and playing croquet or just walking about enjoying the peaceful grounds and sunshine. I also walked the stone Labyrinth. I reached the center to find a rock with the brightly hand-painted image of a turkey. On the back were the words “gobble gobble.” Now, how is that for a bit of charming serendipity? We'll be back.
It's a wonderful place to get out of town during the lockdown. It's safe and comfortable. We had a deluxe king and the tub was superb! Get place to relax after hiking at The Slot. We loved going to the Dark Skies Theater to look at the stars. Go later in the night for the best results.
I had a great time at La Casa Del Zorro. Well appointed grounds and a wonderful location have kept me coming back since 1965. Borrego Springs has always been a sanctuary for me and a place where I am assured a good night's sleep. Perfect autumn weather and a tranquil setting works just fine.
This was our first trip away from home since Covid-19 hit in March. We are repeat visitors to La Casa del Zorro. Everything remains top notch. We had a casita that was immaculately clean and well-stocked with towels and water. We had a private pool that could have been warmer, but our fault as we never complained to the desk and they might have been able to adjust. Furniture is a little dated, but the casita was very spacious and we very much enjoyed the quiet and relaxing stay and chance to feel safe away from people. We got all our meals packaged to go so felt totally safe.
Fun for the whole family of all ages! Shuffleboard. Pickleball. Activity lawn. Lots of fun! Close to hikes. Wide open space. Rooms need serious upgrade though. Very very old and outdated. Though clean.
Upon check out I expressed my experience with the hotel manager, this was the second time we stayed at this hotel, our son took an SAT in the near by High School, when we checked in we where not properly greeted by the front desk person his name was Alex and I know this because I asked him since he had an attitude and honestly seemed like he did not want to be there. We had booked over a month in advance and paid in advance too for a 2 queen bed we where moved to a connecting room besides not happy with the room situation, Alex informed us but at no point gave an explanation or showed any sympathy for the way our situation was handled. I also had to ask him what time was breakfast and if it was included.... I knew it was included because the last time we stayed there the nice young lady who properly greeted us told us this information, but this time i had to ask and he said "he can give me a comp if I wanted"...Off course I wanted if I am asking! the next morning we where trying to rest and we where harassed by housekeeping knocking at the door since 8:30am. I called the front desk and Alex was still there i asked him if he could let housekeeping know not to bother us we would check out closer to check out time, btw the hotel does not have "do not disturb" door hangers. I wonder why? The last time that we stayed there we had the same issue, but we did not complain because the front desk was much nicer the good outweighed the bad. I doubt that Alex informed housekeeping because we where still knocked 3 times after, one by maintenance that they where going to drill and make noise, I politely said ok as long as we could have some privacy and 2 times after by housekeeping again. Hotel has a nice appeal, beds are comfortable, but this time service was horrible and housekeeping harasses you cant rest, not worth $300.00 a night.
The whole property is very relaxing.Taking a walk in the evening is especially magical with the laser lights in the trees. We ordered dinner from the restaurant and it was delicious.Pet friendly and lots of great walkways to go for walks.
This was our first time out since the pandemic started and we were very satisfied with Casa del Zorro. The room was a very good size with two sofas and an ottoman. The decoration was nice. Our room faced the swimming pool and once you closed the balcony doors you could not hear the people out there. I give it 4.5 starts because you can see normal wear and tear in the room. The premises are very well kept.
The property is amazing. There are multiple buildings with approx 8 rooms (upstairs/downstairs) in each building and inbetween two buildings is a pool. There are also 3 much larger pools near the front desk and two near the tennis courts. We went in the pool 3 out of 4 days after long hikes and only once was there another person in the pool - since there are soo many choices of pools. The grounds are beautiful with little water falls, creeks and many water fountains and gazebos. They also have a lot of dessert plants and each have signage, which was rather nice. We also saw 2 roadrunners on the property, which was a highlight, I thought! They have free bikes that you can borrow, but we choose not to do that. The room itself was also rather impressive. The bathroom had a full separate shower, soaker tub, separate toilet area and double sinks with plenty of counter space. Outside the bathroom area was another smaller "kitchen" sink with a refrig. The room had two queen beds and was large enough to also have a sitting area with 2 large chairs and hassak. Each room had a balcony overlooking the above mentioned pool with chairs and a small table. The room was clean, stylish and well maintained. The front desk staff were very helpful and addressed all our needs. The only negatives were as follows: - Would have liked a dining table in the room. We ended up using our hassak as a table. (There is a desk/chair, but that's up against the wall. Nice area to work, but not to eat.) - A complimentary bagged breakfast which all 4 days would have consisted of an apple, a yoghurt cup, a wrapped pastry and a small bottle of either orange or apple juice was given out per person. We decided we didn't want the pastry - and wanted 2 apples instead. Each morning I called to request that change, and each morning was told they are pre-bagged and can't be done. I replied that I believe it can be done, and was given someone else to speak to who immediatly said it is no problem! So in the end, it all worked out, but we had to go through that drill every morning. But the above two negatives were very minor, especially compared to all the things that were huge positives about this resort. Note: The place is 5-6 miles from Borrego Springs - so you need to drive into the little town if you want to purchase dinner/etc there. But its a rather nice drive and not that far.
My wife and I loved everything about the room, the grounds, and our overall experience. The only negatives were an unsatisfactory check-in experience and very poor food for our one and only dinner on site.
This place never fails to please! We spent two nights in a casita. They provide you with a tall water jug filled with ice that lasts 1-2 days, 2 water bottles in fridge & coffee, etc. The rooms have a mini fridge & wet bar (sink). It was beautiful dining at the hotel restaurant on the outdoor patio (very Code-safe & socially-distanced). The restaurant is open for outdoor dining for lunch and dinner. Breakfast consists of a brown bag to go (fresh coffee w/real cream, fruit, yogurt, danish/pastry & juice). We loved using the pools & walking in the evening on the lighted driveways, stargazing and enjoying the lovely desert scenery. This place is hard to beat. Loved it!
Something is wrong with this property. They were certainly not trained to accommodate guest requests. The bagged breakfast was a good idea in the time of Covid but the selection in the bag was mainly hi calorie fast food. We arrived a little early and they wouldn't make the effort to let us know when our room would be ready. We asked if we could borrow some wine glasses to share a bottle of wine with friends on our patio and were shockingly met with a NO!
Kasey (Sales Manager) went above and beyond to help my family and I set up for a proposal last weekend. She said yes! It wouldn't have gone as smoothly if Kasey hadn't helped coordinate everything. This is definitely our spot in the desert!
We used La Casa del Zorro for our wedding hub as we got married in the desert. It was convenient, quiet and somewhat luxurious feeling. They gave us a room upgrade for our wedding night and it was perfect! The restaurant is where we hosted our intimate wedding reception with 6 people. We had a wonderful experience and can't wait to come back.
This place is awesome!!! The casitas are o charming and you feel at home. The property is beautiful and has a lot to do. The beds are soooo comfy! The restaurant has a great ambiance. The staff is AMAZING!!! Will come again.
This place never fails to please! We spent two nights in a casita. They provide you with a tall jug of iced water, 2 water bottles in fridge & coffee, etc. The rooms have a mini fridge & wet bar (sink). It was beautiful dining at the hotel restaurant on the patio (very Covid-safe & socially-distanced). The restaurant is open fir outdoor dining fir lunch & dinner. Breakfast consists of a continental brown bag to go (fresh coffee w/real cream, fruit, yogurt, danish/pastry, & juice.) We loved using the pools and walking in the evening on the lighted driveways, stargazing and enjoying the lovely desert scenery. This place is hard to beat. Love it!
Stayed for three nights in mid October - temp was around 103. If you plan to go when it is hot, request a room that is more shaded during the day. We were not on that side - and it was impossible to sit on the patio until the sun went down. We booked one of the deluxe king rooms which shared a pool in the middle. The rooms are a bit "tired" but it was very clean. It had a little fridge and coffee maker and a large bathroom area. The rooms are big which makes it nice if you are going to spend time inside, rather than outside. The bed was comfortable, although I was questioning if it really was a king or a queen? As far as the pool area, it would have been nice to have a few more cabanas (there was just one for our pool and the other pool with the same set-up in the middle, had 4 or 5. Friday at the pool was very nice, not a lot of people. Saturday was VERY busy - there were 3 or 4 families who came as a group - they took up quite a bit of room with their pool toys (including a beer pong game raft). Didn't feel terribly COVID distance safe, so we didn't use the pool on Saturday. Could have gone to one of the other pools, but we didn't. Bugs are out in hot weather. Don't leave your patio door open as you will end up with critters galore. Lots of crickets... We had dinner two nights at the Rose Garden. It was very nice. They had the tables more than adequately spaced and it felt very safe. The food was decent. The property remains beautiful. Very well maintained and clean. The one mile walking path is really nice and a very easy stroll. There are plenty of public spaces to sit down and enjoy. We look forward to another trip to La Casa Del Zorro - when it is a tad cooler.
PROs ~Very friendly staff, especially Ruben who opened the lobby door for us, answered questions and retrieved an item we left in our room after check out. Thanks! ~Large resort with several pools, including a large lap pool. ~COVID measures in place -- they took our temperature on arrival, hand-sanitizer, grab-n-go breakfast. ~Games like shuffle board, horse shoes, ping-pong, large chess and bocce ball. (Not all open during Covid). ~Tennis courts ~Walking/jogging track ~Stargazing theater ~We were given an ADA garden room -- very spacious with a king bed, fireplace, chairs, wet bar, mini fridge, ironing board, iron, hair dryer, TV, mini toiletries, pool view. ~Lovely grounds with Adirondack chairs, fountains, fauna, shady trees, streams. ~Free outdoor parking ~Grab-n-go breakfast during COVID with OJ, tea or coffee (+refill), slice of loaf cake, apple, fruit yogurt. ~Overall a very enjoyable stay. We had originally booked a different (lesser) hotel, but Del Zorro had great rates during COVID so we switched. ~Located near some of the Galetta Meadows statues and 5.5 mi from Christmas Circle. CONs ~We stayed in a garden room on the ground floor. The patrons above us were stomping around back and forth until 11:30pm. Could have better insulation. ~Grab-n-Go breakfast was appreciated, although it would have been nice to have options like a plain yogurt instead of fruity yogurt and bran muffin instead of a piece of cake, or banana instead of an apple. ~We arrived back to our room late and there wasn't any parking near our room. If you found this review useful, please click the thank button. You're awesome.
Stayed one night after day tripping to Julian with my husband and toddler. The grounds are beautiful and room is very clean. If we had booked further in advance I would have opted to stay on the bottom floor so it's easier with a toddler and having direct pool access but even at the 2nd floor, it was awesome. They have some cool Casitas with private pools and spas but even staying in a deluxe room you have a semi private pool between you and the rooms that surround it. With all the outdoor activities we will be back. They have a lap pool, mile jogging trail and tennis courts for those who like to be active. Also outdoor chess and croquet. This would be an awesome spot for a large family gathering. Restaurant - MUST HAVE reservations during COVID and they fill up FAST. Very distanced and beautiful eating area. Food was much better than what i was imagining. The free breakfast left a lot to be desired, especially if you have allergies or dietary needs ( yogurt, Danish, apple and juice). Next time will just have coffee in the room (great selection). Staff is delightful! So friendly and accommodating.
The Casa exceeded my expectations. Service was great, everyone was friendly and helpful. The food at the restaurant was excellent. The stargazing theatre was a great way to spend an hour watching the constellations appear after sunset. The pools and facilities were clean and well-maintained. They clearly equipped to handle a bigger crowd when the pandemic restrictions are lifted, but in the mean time it is the perfect spot for some quiet R&R for an individual, a couple or a family.
Visited the resort with my wife for a little rest and relaxation to get away from routine quarantine living. Couldn't be anymore happy with this hidden gem in Borrego. The rates, friendliness of staff, restaurant, amenities and rooms all exceeded our expectations. The only thing that would make this place better is a La Casa Del Zorro 18 hole golf course, but will return in the future and play Rams Hill just up the street!
We love it here. The rooms are beautiful, the pools clean and refreshing, there are outside activities for anyone. Horseshoes, croquet, chess, shuffle board, swimming and strolling. It really has a peaceful easy feel.
Gorgeous historic hotel nestled in the dramatic landscape of the Anza Borrego Desert. We had a large deluxe room that opened onto a pool Shared with only a few rooms. Beautifully decorated with a fireplace for chilly winter nights. Grounds are beautiful with many traditional activities. I will definitely be back!
Two couples were there together. We stayed in the poolside deluxe rooms. Because of Covid restrictions, some services were limited, but the facility and service were as wonderful as ever. The food was excellent.
We stayed at Casa Del Zorro over Labor Day weekend. We booked one of their casitas almost three months in advance. When we arrived we were put in a different casita other than what we reserved. I informed the gentleman that was checking us in that it was not what we had reserved. He said “sorry but that's where they put you in.” I showed him the confirmation with the casita we had reserved and again said “sorry, we would work with you but we are completely booked.” We were really disappointed that we drove for almost 3 hours and were not given the house we had reserved. It was a very hot weekend and we just wanted to relax so we didn't make a big deal out of it. The casita we got was smaller, but luckily it was in a more remote area of the resort and had lots of privacy. The rooms inside were clean. The furniture outside by the pool..lounge chairs, tables, etc. were not. The lounge chairs had a lot of stains on them. The water in the rooms was extremely hot for some reason. When we took a shower it burned us, so we had to take very fast showers. Overall we had a great time and felt very safe during COVID. It's definitely a nice getaway where you can social distance. I think the staff did great taking precautions during the pandemic. We would return again.
Great resort but the front desk staff needs to be fired and replaced. The restaurant needs to go back to being open until 11pm. They need to accommodate their guests more and think about what they want. Especially for weekend visitors. The restaurant closing at 9pm is ridiculous. I can see for weekdays but not weekends.
In August we rented one of the Casita's with private pool for an overnight stay. While we were very pleased with the cleanliness of the Casita and resort grounds there was a major issue with the pools. The water itself was clean however, there were hundreds of tiny bugs swimming around in the water. Not just in our pool but all of the pools through out the resort. When I spoke with the resort manager requesting a discount on the casita rate as we only rented this vs. a regular room because of the private pool he wouldn't budge. He said the bugs are a “freak of nature” and something that they have to deal with out there. That in itself is understandable however, they make no mention of this on their website. We have a pool at our home so we were not too put out however, a family looking forward to swimming, or a couple wanting to enjoy a romantic evening would be extremely disappointed. Also, be sure to quickly close the doors when going in and out as the crickets are happy to join you during your stay. We had four we had to put outside. Luckily we found them all and didn't have to listen to chirping all night.
La Casa del Zorro Borrego Springs, Guest Services / Front Office at La Casa del Zorro Resort & Spa, responded to this review
Hello IamNatalieE and thank you for your review. We are happy to hear you were able to make it to the resort during the hot , hot summer months in the desert and enjoyed your private pool. I apologize for the inconvenience with your pool! Similar to how we look for water to cool off during these months, so do the critters of the desert! These "boatman swimmers" do appear when the summer starts to heat up! Unfortunately, there is not a way of completely getting rid of them unless using additional chemicals! Never hesitate to contact the Front Desk to have our Pool Team come by to do a quick swipe through and assist in maintaining your private pool! The crickets are very thirsty as well and we have seen an increase on the property! We welcome you back in the cooler months to enjoy more of our 42-acre property with over 14 Outdoor activities, not including swimming! Thank you.
Very great place to get away from city life. Very calm, relaxing area. great little city, great people. Alot great places to hike, walk, see. Nature at its best. The night sky is a marvelous sight highly recommended.
Beware of driving out here to the middle of nowhere, because you might arrive to find out they forgot to record your reservation. This place has the worst customer service ever. My family has stayed here dozens of times over the past four years, but after our last experience, I will never stay here again. They failed to record my reservation, and then did absolutely nothing to rectify it. I booked a room for July 4th (Saturday) online, and then decided afterwards to extend my stay to two nights (Friday and Saturday). I called the front desk rather than booking online, because I wanted to be sure to get the same room. I was assured that I would have the same room for 2 nights, told the price, gave the woman my information and everything. I was sure I had made the reservation. Friday we drove about 3 hours to get there, only to be told we did not have a room and the hotel was sold out. Not even a sorry from the front desk person. I went out to discuss with my husband, then came back in and asked to speak to the manager. Again not even an apology from the front desk person, with an annoyed attitude, she went to the back room and came back to say the manager was "in a kind of a meeting" and would be a couple minutes. Not sure what kind of meeting was happening at 5 pm Friday the night before July 4, but I then had to wait for 20 minutes. I got the distinct feeling they were hoping I'd just leave. The women at the front desk were just hating at me and otherwise ignoring me. When the manager finally came out he had no solution for me. I understand there were no rooms, but he could have offered me another night Sunday, he could have offered a discount off of a room, apologized, tried to help me find another place to stay (there are few in borrego springs). Something. But no. His only "offer" was to not charge me for cancellation of the Saturday stay, because I certainly wasn't going to drive 3 hours home then 3 hours back again. It's not worth all that. My kids' hearts were broken - it ruined the July 4th weekend they were looking forward to for so long. They also emailed later saying that I would be charged for cancellation. I had to email to confirm I wouldn't. Then they actually did charge my account for cancellation, and had to refund the charge, which was annoying. AND, to top it all off, my husband wrote a negative review, and the management responded (publicly, of course) with an offer to make it right. "Awesome," I thought. "They do care about guests!" But I was wrong. So wrong! After calling, emailing an writing a Yelp message, he got zero response. They had no intention of making it up to us in any way; they were just trying to look like they care. Don't be fooled. They don't care. The rating is falling fast for this place, because this is a common occurrence. It's disappointing to see how this place is being run into the ground by bad management.
La Casa del Zorro is a great alternative in Borrego Springs. We've stay at cheaper places, but none were as nice an experience as the Casa. Having a restaurant (and a good one, at that) is a plus, and multiple pools are also a nice feature. It is a good value at their summer prices.
this was so cool! there is a lobby a resaurant and the rooms are awesome! its huge and you can explore and there is giant chess and a stargazing area and more! 10/10 reccommendation this place is awesome!! :)
Most personal, kind, helpful staff; Clean spacious rooms, incredible amenities, Excellent food and the best Dark Sky star viewing near Southern California. They are successful even with COVID 19 limits, so we are very impressed! Family and dog friendly too. Everyone should try this Resort!
During pandemic we were surprised at how well run this place is. No problem keeping distance from everyone (even though this place is full). We had entire lap pool to ourselves on Saturday night. Everyone great at keeping distance as there is plenty of space. Beautiful grounds, huge, comfortable well air conditioned room (gets very hot here in Borrego inJuly)., luxurious bathroom. Restaurant has tables far apart and in our case facing away from other diners so you are looking at desert landscaping instead. Overhead fan and water spray kept it cool enough to eat comfortably outdoors. Can't beat the dark sky at night in Borrego Springs. We had so much trouble dealing with crowds at San Diego beaches who seem to behave as if there is no Covid 19 that this was a welcome relief.
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