La Casa del Zorro, one of Southern California's most celebrated and historic resorts, is located two hours northeast of San Diego in the heart of the majestic Anza Borrego Desert. Luxurious accommodations, award-winning dining, and a full complement of recreational activities, spa services and much more await you at our beautiful and pristine oasis in the sun.
We love it here. The rooms are beautiful, the pools clean and refreshing, there are outside activities for anyone. Horseshoes, croquet, chess, shuffle board, swimming and strolling. It really has a peaceful easy feel.
Gorgeous historic hotel nestled in the dramatic landscape of the Anza Borrego Desert. We had a large deluxe room that opened onto a pool Shared with only a few rooms. Beautifully decorated with a fireplace for chilly winter nights. Grounds are beautiful with many traditional activities. I will definitely be back!
Two couples were there together. We stayed in the poolside deluxe rooms. Because of Covid restrictions, some services were limited, but the facility and service were as wonderful as ever. The food was excellent.
We stayed at Casa Del Zorro over Labor Day weekend. We booked one of their casitas almost three months in advance. When we arrived we were put in a different casita other than what we reserved. I informed the gentleman that was checking us in that it was not what we had reserved. He said “sorry but that's where they put you in.” I showed him the confirmation with the casita we had reserved and again said “sorry, we would work with you but we are completely booked.” We were really disappointed that we drove for almost 3 hours and were not given the house we had reserved. It was a very hot weekend and we just wanted to relax so we didn't make a big deal out of it. The casita we got was smaller, but luckily it was in a more remote area of the resort and had lots of privacy. The rooms inside were clean. The furniture outside by the pool..lounge chairs, tables, etc. were not. The lounge chairs had a lot of stains on them. The water in the rooms was extremely hot for some reason. When we took a shower it burned us, so we had to take very fast showers. Overall we had a great time and felt very safe during COVID. It's definitely a nice getaway where you can social distance. I think the staff did great taking precautions during the pandemic. We would return again.
Great resort but the front desk staff needs to be fired and replaced. The restaurant needs to go back to being open until 11pm. They need to accommodate their guests more and think about what they want. Especially for weekend visitors. The restaurant closing at 9pm is ridiculous. I can see for weekdays but not weekends.
In August we rented one of the Casita's with private pool for an overnight stay. While we were very pleased with the cleanliness of the Casita and resort grounds there was a major issue with the pools. The water itself was clean however, there were hundreds of tiny bugs swimming around in the water. Not just in our pool but all of the pools through out the resort. When I spoke with the resort manager requesting a discount on the casita rate as we only rented this vs. a regular room because of the private pool he wouldn't budge. He said the bugs are a “freak of nature” and something that they have to deal with out there. That in itself is understandable however, they make no mention of this on their website. We have a pool at our home so we were not too put out however, a family looking forward to swimming, or a couple wanting to enjoy a romantic evening would be extremely disappointed. Also, be sure to quickly close the doors when going in and out as the crickets are happy to join you during your stay. We had four we had to put outside. Luckily we found them all and didn't have to listen to chirping all night.
La Casa del Zorro Borrego Springs, Guest Services / Front Office at La Casa del Zorro Resort & Spa, responded to this review
Hello IamNatalieE and thank you for your review. We are happy to hear you were able to make it to the resort during the hot , hot summer months in the desert and enjoyed your private pool. I apologize for the inconvenience with your pool! Similar to how we look for water to cool off during these months, so do the critters of the desert! These "boatman swimmers" do appear when the summer starts to heat up! Unfortunately, there is not a way of completely getting rid of them unless using additional chemicals! Never hesitate to contact the Front Desk to have our Pool Team come by to do a quick swipe through and assist in maintaining your private pool! The crickets are very thirsty as well and we have seen an increase on the property! We welcome you back in the cooler months to enjoy more of our 42-acre property with over 14 Outdoor activities, not including swimming! Thank you.
Very great place to get away from city life. Very calm, relaxing area. great little city, great people. Alot great places to hike, walk, see. Nature at its best. The night sky is a marvelous sight highly recommended.
Beware of driving out here to the middle of nowhere, because you might arrive to find out they forgot to record your reservation. This place has the worst customer service ever. My family has stayed here dozens of times over the past four years, but after our last experience, I will never stay here again. They failed to record my reservation, and then did absolutely nothing to rectify it. I booked a room for July 4th (Saturday) online, and then decided afterwards to extend my stay to two nights (Friday and Saturday). I called the front desk rather than booking online, because I wanted to be sure to get the same room. I was assured that I would have the same room for 2 nights, told the price, gave the woman my information and everything. I was sure I had made the reservation. Friday we drove about 3 hours to get there, only to be told we did not have a room and the hotel was sold out. Not even a sorry from the front desk person. I went out to discuss with my husband, then came back in and asked to speak to the manager. Again not even an apology from the front desk person, with an annoyed attitude, she went to the back room and came back to say the manager was "in a kind of a meeting" and would be a couple minutes. Not sure what kind of meeting was happening at 5 pm Friday the night before July 4, but I then had to wait for 20 minutes. I got the distinct feeling they were hoping I'd just leave. The women at the front desk were just hating at me and otherwise ignoring me. When the manager finally came out he had no solution for me. I understand there were no rooms, but he could have offered me another night Sunday, he could have offered a discount off of a room, apologized, tried to help me find another place to stay (there are few in borrego springs). Something. But no. His only "offer" was to not charge me for cancellation of the Saturday stay, because I certainly wasn't going to drive 3 hours home then 3 hours back again. It's not worth all that. My kids' hearts were broken - it ruined the July 4th weekend they were looking forward to for so long. They also emailed later saying that I would be charged for cancellation. I had to email to confirm I wouldn't. Then they actually did charge my account for cancellation, and had to refund the charge, which was annoying. AND, to top it all off, my husband wrote a negative review, and the management responded (publicly, of course) with an offer to make it right. "Awesome," I thought. "They do care about guests!" But I was wrong. So wrong! After calling, emailing an writing a Yelp message, he got zero response. They had no intention of making it up to us in any way; they were just trying to look like they care. Don't be fooled. They don't care. The rating is falling fast for this place, because this is a common occurrence. It's disappointing to see how this place is being run into the ground by bad management.
La Casa del Zorro is a great alternative in Borrego Springs. We've stay at cheaper places, but none were as nice an experience as the Casa. Having a restaurant (and a good one, at that) is a plus, and multiple pools are also a nice feature. It is a good value at their summer prices.
this was so cool! there is a lobby a resaurant and the rooms are awesome! its huge and you can explore and there is giant chess and a stargazing area and more! 10/10 reccommendation this place is awesome!! :)
Most personal, kind, helpful staff; Clean spacious rooms, incredible amenities, Excellent food and the best Dark Sky star viewing near Southern California. They are successful even with COVID 19 limits, so we are very impressed! Family and dog friendly too. Everyone should try this Resort!
During pandemic we were surprised at how well run this place is. No problem keeping distance from everyone (even though this place is full). We had entire lap pool to ourselves on Saturday night. Everyone great at keeping distance as there is plenty of space. Beautiful grounds, huge, comfortable well air conditioned room (gets very hot here in Borrego inJuly)., luxurious bathroom. Restaurant has tables far apart and in our case facing away from other diners so you are looking at desert landscaping instead. Overhead fan and water spray kept it cool enough to eat comfortably outdoors. Can't beat the dark sky at night in Borrego Springs. We had so much trouble dealing with crowds at San Diego beaches who seem to behave as if there is no Covid 19 that this was a welcome relief.
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