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Best Western Plus Hotel Gare Saint Jean, Bordeaux

4.0/5  - basé sur 583 notations.
15 Rue Charles Domercq, 33520, Bordeaux, France - See map

Easily accessible, our hotel the Best Western Plus Gare Saint Jean is situated opposite the Saint-Jean train station, five minutes away from the center of Bordeaux and the Bypass. To facilitate your personal movements, the hotel is served by our new streetcar. You will be seduced by the noble Bordeaux Architecture of the 18th century. Allies comfort and style in a completely refurbished establishment, the Best Western Plus Gare Saint Jean is open all the year. An elevator, room service, bar and parking area are at your disposal. Combining comfort, modernity and style, all the rooms are equipped with complete bathrooms (bath or showers), a desk, television, direct telephone, WIFI and mini-bar. To have a nice evening drink or take a coffee-break, the bar is at your disposal in the reception hall. We sell regional products (you will set out again with marvelous greedy memories), wine bottles of Chateau Aney or delicacies, let us stop from Bordeaux. At the reception you can take International, national and regional daily newspapers. Our team will have a pleasure of advertising you and helping you finding shows, sight-seeing tours, excursions and restaurants.

Best Western Plus

Hotel Gare Saint Jean

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 584 guest reviews
NOTE ISSUED
Excellent
195
Very Good
290
Average
70
Poor
21
Terrible
9
REFER TO NOTICE
Business Business
116
Couples Couples
292
Family Family
45
Friends getaway Friends getaway
50
Solo travel Solo travel
55
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Close to train station"

4
10/08/2018

This lovely French hotel is conveniently located right next to the train station and the trams that go into the center of Bordeaux. We stayed here after flying into Charles de Gualle airport & taking the TGV into Bordeaux. The rooms are small but comfortable and the staff is very helpful. A great value for the money.

"Great weekend in a great place!"

4
30/07/2018

The staff are good, helpful and attentive. The rooms are clean. I loved the atmosphere and interior. There was everything I needed in the room I stayed in: alarm clocks, hair dryer, safe, WiFi, air conditioning etc.

Sophie M, Directeur général at Best Western Plus Hotel Royal Saint Jean, responded to this review
Dear Valéria, Thank you for your compliments on our team and on the atmosphere of our establishment, everything is made so that you felt welcomed and comfortable throughout your stay. I am delighted to read that you were seduced by your room, it offers all the comfort necessary as in a cosy nest and it in some not only of the Station holy Jean. I hope that you had the opportunity to test our breakfast and to taste our regional specialities as the canelés of Bordeaux. It is an inescapable discovery during your passage in Gironde. In the pleasure to welcome you again with so much benevolence and to smile that the first time. Sophie Moricet Billard General Manager, hôtel Best Western Plus Gare Saint Jean +33 5 56 91 72 16

"Best of Bordeaux!"

4
14/07/2018

This cosy gem is situated within walking distance of the train and bus station as well as the tram line. It is surrounded by leafy streets and provides easy access to get yourself to city center to explore the sites and do some shopping! The hotel itself is a great combination of the old historic exterior and wonderfully modern interiors. The rooms are compact, but cleverly designed with everything you need; mini bar, coffee machine, alarm clocks, hair dryer, safe etc. The hotel staff are very friendly and extremely helpful, from arranging your taxi to suggesting and booking fabulous places for dinner. Breakfast is served from early on for those wishing to seize the day or simply having an early flight out. The hotel offers continental options as well as local French delicacies.

"Fantastic travellers hotel stone's throw from station"

4
11/07/2018

For a chain hotel, what a cracker of a little hotel. Room was small and bathroom is tiny, but for an overnight stay it is fine. It is really modern, but nestled in an old building shell. Wifi is superb, and bed is super comfy. AC struggles to really chill the room though. Service is very, very helpful and location near station and on the tram line into the old town is great. You can walk into town following the C tram line, but it is 2.5 kms. We did it, but used tram as well. A real gem in our honest opinion.

"Real mixed bag"

4
05/07/2018

The staff are all very helpful, Julie provided excellent service. The room was small but apparently was one of the bigger ones available in the Hotel. The location is handy for the Train Station but it's a little rough around the area generally, no fault of the Hotel though. On reflection I'd stay much closer to the Centre and pay a little more for it.

Sophie M, Directeur général at Best Western Plus Hotel Royal Saint Jean, responded to this review
Dear Shane, Thank you for choosing our hotel for your stay in Bordeaux close to Gare Saint-Jean and public transportations. Our philosophy is to offer to our guests an enjoyable check in experience and accompany them throughout their stay, thank you for pointing this out. You can discover the “Miroir d'eau” - the mirror of water within 25-minutes walk, which is a must-to-do along the banks of the Garonne. I hope to have the opportunity to welcome you again and offer you the same warm welcome as the first time. See you soon, Sophie Moricet Billard General Manager, hôtel Best Western Royal Saint Jean +33 5 56 91 72 16

"Best Western in good position"

4
29/06/2018

We stayed at the Best Western near Gare Saint Jean because it was handy for the station. It seems to go under a few different names on various website but just check the address. It has been recently redecorated and there is still a little noisy work going on periodically but the hotel is nicely decorated ( modern style in an older building) . My room and bathroom was rather compact and dark which was not ideal for a 4 day stay but the other room my family had was much lighter with 2 windows and a view. Buffet breakfast was varied and staff were very helpful.

"Nice but a little noisy. "

4
25/06/2018

A really lovely stay. The staff are amazing. Friendly and welcoming. The room is pleasant. Clean and modern. Everything you need and not as small as other reviews had led us to believe. We stayed four nights. Breakfast is lovely. Location is great. You can walk over from the station but it doesn't feel like you're too close. You can walk to the old town in 15 minutes. The best thing is the tram. The Tram stop is close by and takes you quickly and easily to wherever you want to go. The Bordeaux City pass is superb as it gives you unlimited travel. Although the hotel itself is lovely, the local noise can make sleeping hard. On our first night music played from a nearby bar until gone 4am. The hotel clearly know there's a problem as they supply ear plugs in each room. The other nights were quieter. The noise wouldn't put me off staying here again. It's a great little hotel. I would recommend it.

Sophie M, Directeur général at Best Western Plus Hotel Royal Saint Jean, responded to this review
Dear Dave, I am delighted to read your testimonial and recommendations on our hotel in Bordeaux. You have perfectly understood our desire to do well, we are here to offer you the best experience in the heart of Bordeaux. As you say so, our location allows you to enjoy all the attractions of our beautiful city and to go on excursions quickly thanks to public transport. I'm glad you enjoyed our breakfast, there is nothing better than sweets in the morning to start the day. Have you tasted our homemade cakes? It's a real delight! Looking forward to seeing you again in our cozy rooms and to reserve you the same welcome as during your first visit. See you soon Sophie Moricet Billard General Manager, hôtel Best Western Royal Saint-Jean +33 5 56 91 72 16

"Lovely Hotel - Reommended!"

5
18/06/2018

We have just stayed for 2 nights in this lovely Best Western, and would definitely recommend it to others. Other reviews on TA had worried us a bit, and we almost changed the hotel because of them...but we found the hotel to be absolutely lovely, modern, very clean, with a delicious healthy breakfast...all perfect. Rooms are compact, but modern and beautifully furnished and equipped, with everything working really well. We had a small balcony which was good to get some fresh air. Rooms are airconditioned. And the location across from the train station can't be beat if you are travelling by train. City sights are walking distance if you are happy to walk, but the metro line is very close if you don't like walking. Reception, breakfast and housekeeping staff were all professional and helpful. We have no hesitation in recommending the hotel, and we would definitely stay again the next time we are in Bordeaux.

"Very nice hotel and stay! We recommend it..."

4
17/06/2018

We spent 4 nights at this hotel, exploring Bordeaux and were very very satisfied. The room was small, but very well appointed and very clean.The hotel was very pleasant, even if close to the train station- the area around it felt quite safe. It was a bit away from the center of town, but the tram during the day and at night was very convenient, easy to use, and very fast-less than 10 minutes to most areas to discover...The staff was very pleasant, the Director of the hotel herself was very present, attentive to her guests, and very helpful. The breakfast was wonderful, and generous...All in all, value and hotel were great, and we recommend this hotel!

"Not really that good."

2
10/06/2018

I do want to try to be positive, so I'll start with the GOOD things about this hotel: Firstly the staff are without exception wonderful; kind, helpful, informative,friendly and amusing. Secondly the water was very hot and finally there were SUB points in our room. Now I'm afraid that I have some issues to deal with. Our room, number 111 was tiny; I'm sure that there is an EU standard somewhere and that this room meets it but oh my goodness it was minute. My wife and I had to coordinate our breathing if we both wanted to move round it at the same time and there was a desk/shelf thing+two chairs+a case stand to negotiate as well, it was a nightmare. There is no shelf space other than one below the hanging space; there was a very high shelf above the hanging rail which was hard to reach and completely beyond the reach of the cleaning staff as shown by the layer of dust on it. The bathroom was also tiny and had one of those utterly pointless flat hand basins that hold just less than two inches of water before the overflow is reached; a true example of a triumph of design over practicality; on a positive note even a mouse would struggle to drown in it so a high score on the Health and Safety front. And then there's the view from the window, which I've attached below. A horrible broken down wall with conduit and wires going everywhere and several large air conditioning units below working day and night. YUK! To be fair the hotel was full the whole time we were there but it was also, in my opinion very expensive. I suppose they charge what the market will bear but I'm writing this from two hours South of Bordeaux in a higher star rated hotel in a huge room with a lovely view and where the four nights are £220 cheaper. So Best Western Hotel Royal Saint Jean clearly has a market and serves a purpose, but ill6not be troubling them with my business again. To be fair

Sophie M, Directeur général at Best Western Hotel Royal Saint Jean, responded to this review
Dear Richard, I am Sophie the director of the establishment and I want to add elements to your comment. You have stayed in a Cozy Comfort room which has been recently renovated and benefits from new bedding, calm and all the necessary amenities for your comfort. I find it unfortunate that you have not mentioned your impressions on the spot because we can unfortunately nothing to do a posteriori of your stay and it is very frustrating for us. Usually, our customers appreciate our value for money compared to our excellent location and our many services. I will not respond to your remarks about this inconsistent comparison with a colleague. During your next stay in Bordeaux, do not hesitate to give us your special needs, we can advise you to find the room that really suits you. Hoping that you will have enjoyed this visit of the Gironde. Sophie Moricet Billard General Manager, hôtel Best Western Royal Saint Jean +33 5 56 91 72 16

"Location and helpful"

4
04/06/2018

After navigating ou way through the perils of a train strike in France we arrived in Bordeaux at 4.00 in the afternoon after standing the whole two hours on the train from Paris after our first train from Lyon. Sophie was extremely helpful as were her colleagues. Any question was meet with a responses and solution. Thank you

"A side trip due to SNCF strike"

3
28/05/2018

A clean no thrills 3-star hotel close to the train station. Small rooms but a good breakfast. We had to stay overnight in Bordeaux because of SNCF (French railroads) strike: our train from Paris made it only halfway to Hendaye which is close to San Sebastian. A quick walk in Bordeaux next morning was worth the interruption.

Sophie M, Directeur général at Best Western Hotel Royal Saint Jean, responded to this review
Dear Madam, Dear Sir, As you have noticed our four star hotel is located a few meters from the Bordeaux train station. If we can not prevent the strikes of the SNCF, we accompany you best throughout your stopover by offering for example comfortable rooms, quiet and cozy. Did you enjoy our delicious breakfast? It is a delight for young and old and allows you to start the day on a greedy note. We will be happy to see you again if you come back to enjoy a European stay. Sophie Moricet Billard General Manager, hôtel Best Western Royal Saint Jean +33 5 56 91 72 16

"Opposite station and C tram into city centre"

5
23/05/2018

Clean and Comfortable hotel with obliging staff, exceeded expectations. The room was larger than we expected and it staff were most helpful. As this was such a good experience we chose to stay in the Best Western when we visited Niort.

"Excellent "

4
23/05/2018

Stayed a few nights here in May. Immaculate hotel. Modern. Staff so friendly and fluent in English. Nespresso machine in bedroom. Brilliant breakfast. Two minutes walk from train station. Definitely recommend it

"charming hotel very well located for station"

4
23/05/2018

A very pleasant hotel very close to the train station. Very friendly staff, and extremely helpful when I couldn't get the air conditioning to work (it was set too cold) . Didn't have the breakfast so cant comment on that.

"Convenient and clean"

4
21/05/2018

We stayed here for 4 nights. It is a great hotel as a base as right next to train station. Not good for any decent restaurants/bars on the doorstep, however tram very frequent and cheap to go into centre of Bordeaux. Can walk into centre in 20 minutes. Rooms although small, were very clean and amble for our needs. Bed fantastic and towels very soft. Only annoying thing was when I asked for change for the tram, to be told they don't hold cash at the hotel. Considering I paid for the room in cash, I find this unbelievable.

"Tiny Rooms, Great Location to Train Station"

3
20/05/2018

The rooms are very small; but have everything needed. Rooms very clean. Great for a quick one night stay; if traveling on the train. People very friendly and helpful. They all speak English. However, if you have any problems climbing stairs, you might have a problem especially if the elevator is out! Location is close to a metro train stop; which takes you into the city.

Sophie M, Directeur général at Best Western Hotel Royal Saint Jean, responded to this review
Dear Madam, Dear Sir, Thank you for choosing us during your stay in Gironde. You understand, our rooms are comfortable and functional and allow to spend a relaxing night in the heart of Bordeaux. A professional team, concerned with the smooth running of your stay, is available 24 hours a day and never hesitates to advise you on the visits, the restaurants around or the schedules of the tram of the city. We have a lift serving three floors of our building but also a very charming stone staircase. Our team is always happy to accompany you if you feel the need. Did you enjoy our breakfast? Canelés and homemade cakes are waiting for you for your next stopover in the city. Sophie Moricet Billard General Manager, hôtel Best Western Royal Saint Jean +33 5 56 91 72 16

"Very Convenient"

5
15/05/2018

Literally a stroll from St Jean Main Railway terminus.very convenient all the usual to the standard of BW. Only problem I had was with the Fan Air Con on a low ceiling. Not used to it, taking off a jumper my hand was cut on the blade of the Air Con Unit. Ouch!!! maybe my fault but when tired simply did not think it could be that low.

"Lovely hotel, staff excellent. French character with modern twist"

5
08/05/2018

Lovley hotel, which appears to be fairly recently renovated. Lobby and dining area has modern look about it, but retained original stone work throughout. Rooms are small, but who needs a big room, really? Ample room for a couple staying over a short break. Bathroom was modern, and shower was superb. Bed was one of the most comfortable ive ever stayed in. We paid for breakfast for one morning, and it was very nice. Offered english breakfast, pastries, meats, cereals. Only mark against them was no English tea :) Excellently positioned between 2 Tram stops, either the Train Station has one, or Tauzia, which is on the way to the City Centre. Takes about 5 minutes to St Michel, or Place De La Bource, which will get you right into the centre. Thoroughly decent stay and highly recommended!

"Very friendly hotel near train station"

4
29/04/2018

I booked this hotel because of its location near Gare St Jean. It is very close. You walk out of the station near Hall 1 and the hotel is just beyond the tram stop. The staff were very welcoming, friendly and cheerful and this did not seem, I agree with earlier reviewer like a chain hotel. The room was comfortable but very small- just room for a toilet and shower. However the shower was new and much better than most previously experience in France! If you a large person you might find the bathroom difficult but it works OK. We stayed 2 nights and the room was very nicely made up and towels changed after our first night. We did not have breakfast- looked fine if a bit crowded as the hotel was full when we stayed. There is a lift which is important. The hotel is still undergoing some renovation but this did not inconvenience us. Yes, I would recommend and stay again. There are plenty of places opposite the station to eat- breakfast and other meals. Cannot give 5 stars for such a small room but otherwise excellent.,

"Cancelled my booking with no reason 4 days before arrival"

1
16/04/2018

Cancelled my booking with no reason 4 days before arrival. Booking was made via booking.com with ‘pay when you arrive' option. I received a letter at 10pm, immediately called to reception but was asked call again in the morning. Moreover, hotel was fully booked and I had to urgently look for another one.

Sophie M, Directeur général at Best Western Hotel Royal Saint Jean, responded to this review
Dear Madam, I am Sophie, the director of the Best Western Royal Saint-Jean. I am quite surprised to discover your comment and especially that you note us so severely. I would like to add some information so that our readers understand the situation. To guarantee reservations, a valid card must be provided by our customers. The publication is canceled, the procedure followed is reserved for the cancellation of your stay within 24 hours. You called us late in the evening to discuss, unfortunately interference occurred and prevented communication. We invited you to contact us the next morning to help you better. Having no feedback from you, we thought your questions were resolved. My whole team is sincerely sorry, we would have of course found a solution to please you. Please note that we will be happy to welcome you during a future stay in Bordeaux. Sophie Moricet Billard General Manager, hôtel Best Western Royal Saint Jean +33 5 56 91 72 16

"Great Hotel for a Short Layover"

4
12/04/2018

We stayed one night on a trip starting in Bordeaux. The hotel has a small boutique feel to it. The staff are very friendly and speak English fairly well. The rooms are very clean but are on the small side. The shower is very nice and relaxing. Coffee service in the room. Very convenient to the train station and two blocks from a tram stop that takes you to town.

"Very nice hotel in a poor neighbourhood"

4
08/04/2018

The hotel is brand new and very furnished. The room is cozy and it has all the amenities required to have a nice stay. Cleanliness:5/5 Breakfast:5/5 (above the competition in 4* range) Staff : 5/5 Room amenities ; 4,5/5 Location : 3/5 (3 because it's nearby the train station as you can see hookers on the same street) I would recommend the place but not for a single woman as the neighbourhood seems very bad.

Sophie M, Directeur général at Best Western Hotel Royal Saint Jean, responded to this review
Dear Bastien, Thank you for this nice comment on our gourmet breakfast service and to note so precisely our teams who are always devoted to our guests! It is important for us to provide our guests with a quality breakfast, generous and generous to let you start on a last positive note. Regarding your comment on the neighborhood, we are located in a vibrant and cosmopolitan but secure. Know that the reception team is on site 24 hours a day and will be very happy to help you. We sincerely hope to have the pleasure of welcoming you back to the Best Western Royal Saint-Jean. The team is at your disposal to prepare your future stay in Bordeaux. Sophie Moricet Billiards General Manager, Best Western +33 5 56 91 72 16

"Better than expected"

4
12/03/2018

This hotel fels much more like a family-run independnt hotel than a chain product - which is always good; chains rarely, if ever, added anything good to the hotel experience. The staff is very friendly and the rooms are newly renovated in a very pleasant colour scheme and with good light ( not the typical French neon quality ). I is a "gare" hotel, so there is a certain amount of noise - both from trains and people - but the sound-proofing is very effective, so you can always shut it out. The beds are comfortable, and the bathroom up-to-date, and the breakfast is as good as it gets in this category. So - better than expected, inded.

"Nice Small Hotel near the train station"

4
14/01/2018

I chose this hotel in the last minute, because we arrived in Bordeaux at midnight. The hotel has a 24 hour reception, but the receptionist got confused because she didn't get any email about my booking. I needed to show her my booking confirmation and asked her to check booking.com for my booking. And when she did find my booking, she was still talking about that she didn't get any email about my booking (not in the bad way, she was nice and friendly). Thankfully we finally got our room and able to rest. The room was small but has adequate amenities for a nice stay.

"Perfect for a short trip"

5
08/01/2018

We were visiting Bordeaux to see some wineries. We were able to take the bus from the airport to the train station and walk a few feet to this hotel. It's down the hill from the train station. Look for the sign that "Hotel" in big letters. Best Western will be in small letters. The beds were comfortable and the bathroom was clean. It was a bit small but great usr of space for a European bathroom. This hotel provides good service and easy access to trams and buses to get around the city quickly. Tauzia is the closest C tram stop to the hotel and of course you can go to Gare Saint Jean station if needed.

"Charming "

5
28/12/2017

Conveniently located near the train station with lots of food choices nearby. Easy to take the tram to the major sights. Love their Nespresso machine at the hotel lobby and in the room. Buffet breakfast was great. The only negative was that we requested for adjoining rooms but it was not granted. The receptionist said that it wasn't requested however upon my double checking, it was stated on the confirmation receipt.

"The great small hotel in Bordeaux "

5
12/12/2017

This nice hotel is located by the Gare Saint Jean in Bordeaux. Hotel was cleverly designed to overcome the restricted dimension of an older building. Thoughtful arranged to save space. For example, fridge and nightstand hang from the ceiling, allowing for more use of the floor and night table. Breakfast is also well arranged. Overall we really liked this hotel. Even the staff is pleasant, a rare thing in France, well this is all too often not the case.

"Angela & Steve"

4
22/11/2017

Good hotel, very comfortable and very good service, it's in a great spot, especially if arriving into Bordeaux by train. Public transport on the doorstep. Have stayed here numerous times and would definitely recommend it.

"Good Location - Very Helpful Personnel- The Best we have found in France"

5
19/10/2017

A few weeks ago, my wife and I spent four nights at this nice and charming hotel. Its location is excellent, just off the Gare St. Jean Train station, and with easy access to Bordeaux's Tram system. Most places of interest are just a 15 min tram ride away. I could not say enough about how friendly and helpful the staff was, any request was promptly met, and any question was correctly and gladly answered. As is the norm in Europe, our room was somewhat small, but quite modern, very clean, and adequate. By the way, all the hotel is very modern looking and with all the conveniences you usually expect. Its modern character is not obvious from the façade which looks like just a white-washed old building. I may also add that the hotel's neighborhood feels very safe and free of the noise and unpleasant characters usually found around European train stations. Several restaurants and fast food establishments are in the surroundings, some of them looking fairly good. I was somewhat surprised to find complimentary ear plugs by the side of the bed. A note explained that because some renovation work at the Gare, it could be noisy at times. There was no need for that, I did find the room quiet enough. As it is expected in Bordeaux, this hotel serves wines by the glass, and at very reasonable prices. We did enjoy a couple of them. The breakfast room is small and the sitting is somewhat unusual, either high chairs and counters, or low tables and stools, neither very comfortable, but nothing terrible at all. The breakfast buffet was extensive and all the ingredients of high quality. Our room was fitted with a coffee maker and a tea kettle which we enjoyed very much. My advice to anyone heading to Bordeaux is to consider staying at this hotel. In my opinion, and after traveling through several cities in France (Paris, Rouen, Bayeux, Tours, Chartres), the BW Gare Saint Jean is the best I have stayed at in the country.

"Great hotel, great staff"

5
28/09/2017

Great location, next to the train station and 20 minutes walk from the centre. Comfortable and clean rooms with all the amenities what you need for a city break. Very friendly and engaging staff, especially Natalia, who couldn't do more to make us feel "home". Merci beaucoup! :)

"Really Enjoyable stay, staff excellent, handy location for travel."

4
21/09/2017

We stayed at this hotel 3 nights and really enjoyed it. It was perfectly situated near the train station, which is very convenient for travelling. The room was very good, clean with good facilities. Breakfast was reLly good covering most options for continental, plus warm options such as sausage, bacon and scrambled eggs. The bar area and restaurant are clean with nice decor, ideal for breakfast or a snack. The most memorable part of the stay however was the staff who were fantastic, so friendly and helpful, going out of their way to help you. The only negative we found was, that you had to go into town for other good food options, but either a tram or a 30 minute walk would fix that. We would be happy to stay here again next time.

"Friendly, helpful and lovely hotel "

5
06/09/2017

There is a carpark, but you have to reserve this before arriving as there are only 7 spaces. The hotel is lovely, rooms are a fair size. Great wifi. Breakfast is fantastic, a massive selection of everything, pancakes, fruit, cooked, yogurts, gluten free breakfast, coffee. Staff are helpful and very friendly. The area of the hotel is a bit loud at night with a few dodgy people about. The train station is a 1 minute walk, and the tram/bus station is just up the road. Take the tram into central Bordeaux - takes around 10/15 minutes. (40 minute walk.) All in all... a great stay.

moricetbillard, Gérant at Best Western Gare Saint Jean, responded to this review
Dear K-Louise125, all our team wants to thank you for your comments. Regarding the carpark, our hotel is located next to the Bordeaux train station, there are a lot of choise of the carparks ( public or private closed carpark). Dont hesitate to ask us and we will be happy to give you more about others options where you can leave you car. We are particularly touched that you have described our breakfast as "fantastic". It is a compliment that goes straight to our hearts. Our team applies itself to make breakfast a real moment of pleasure and gluttony. I hope you enjoyed our homemade cakes as well as the famous canelés, the emblem of our city. If you come back to Bordeaux, we will be delighted to make you spend another unforgettable stay. Best regards, Sophie Moricet Billard Director

"Railroad Handy"

4
28/08/2017

My wife and I stayed in Bordeaux for one night, having taken the train from Spain and planning to pick up a car the next morning. This hotel is close to the train station and to the car rental, so it was a perfect choice. The reception staff was friendly and helpful, and the hotel was clean. Our room was nice, but it was quite small - especially the bath room/shower, etc. It would have been a tight squeeze for a person who was large. This may have been unique to the room we had, but I am not sure. The breakfast was very nice and ample.

"Comfortable, well located hotel with nice breakfast"

5
12/07/2017

We spent only one night here in Bordeaux. The hotel is an easy walk from the railroad station and the trolley stop. The hotel was very comfortable with a very nice breakfast and a great staff. It was a very easy walk to several nice restaurants too.

"Only good for distance to rail station and mattress.."

2
04/07/2017

It was easy to find it from the station and good for ppl who have early morning train. But the room was too small and had bad smell. (Ah, but the mattress was so perfect.) no shampoo and shower gel. Noisy from the other room and hallway was big trouble..

Billard S, Manager at Best Western Gare Saint Jean, responded to this review
Dear Sir , Madam, I am sorry to read your discomfort on our tripadvisor web page. Sincerely, all the reception team is available, benevolent and kind. What a pity to not have sought them and sta alone in front of this incidetns. Believe that we could give you products and why not change the room if it was to uncomfortable. In our side we didi not smell anything. I hope that your trip in train was nice. Best regards, Sophie Moricet-Billard

"Good deal, but don´t ask for a nice view"

3
25/06/2017

This is a simple, but clean, minimal decorated hotel in a small old renovated building. The rooms are quite small but with all the necessary facilities. Although, there is a minus and it is not the fact that the hotel is close to the train station, which you don´t hear noise from, but the tiny refrigerator in the room it is a nightmare of noise. Unless you have a heavy sleep you will be awake all night long. Besides this, the overall evalution is positive, staff is friendly and helpful and breakfast is ok.

Billard S, Manager at Best Western Gare Saint Jean, responded to this review
Dear Sir, Thank you to underline the good soundproofing of our property. We are indeed situated at 200m of the train station and have made some rénovations to increase the soundproofing of our rooms. About the noise of the fridge I am very surprise because I never had any remarks like this one. Otherwise we did not note any problem when we controled the rooms. Sincerely I am sad to read that the noise bothered you. Next time, thanks to call the reception and it will be a pleasure to help you. all the team of the hotel is listen to you. Best regards, Sophie Moricet-Billard

"Tiny Room, Iffy location!"

2
25/06/2017

Not a place I would choose but Brittany Ferries did. Won't be going back. Very pleasant non French ladies on reception, but I was bullied by the French server at breakfast. I'm almost 80 so I found that intimidating (and unnecessary). The location is great if you are travelling by train and avoid the local area.

Sophie M, Directeur général at Best Western Gare Saint Jean, responded to this review
Dear Sir, I remember very well your stay in our hotel. First of all, I can accept that you did not like your experience. According to your profile, you seem to travel all around the world and stay in some kind of Village Hôtels or like Hilton hotels. I isuggest you to approach your travel agency in order to define better your criteria of choices with them, we are not responsible of this "casting error". However, i can not understand the fact that our breakfast server has "bullied you". In reality, Mathilde has been unclear in her English sentence and from this moment, you had told her you did not understand and you closed yourself to any explanation. I have attended to the scene : I saw her really affected and come to you to apologize and try to communicate to satisfy you. Your reaction has been to belittle her. In this context, when you say that somebody about 25 years old bullied you, I thinkg it is a little bit exagerated. I mostly think that what you did not accept and what bullied you was to hear the English couple (who attended also to the scene and had breakfast close to you) take the time to defend Mathilde noticing your wickedness. Please trust me when I say that I am sorry that this incident has impeded your stay. We are extremely concerned by the satisfaction of our guests and I trust my staff for fulfil this mission. We are humans and in case of error we naturaly apologize. On the other hand, in case of injustice like this one, I can not leave that message without answer. We will be pleased to welcome you again if you change your mind, because I recall the rest of your stay went wemm. Best regards, Sophie Moricet General Manager

"Very Quiet Hotel in a Convenient Location"

4
18/06/2017

Enjoyed my overnight stay here. The hotel is a short walk across from Gare St. Jean so the location is convenient. It's also a quick 10 minute walk into town and many open plazas with restaurants and shopping. The staff (particularly Beatriz, the night manager) were wonderfully friendly and helpful. There is a breakfast in the morning that many guests were enjoying. I didn't partake so I can't include that in this review. My room was small but clean and had an espresso maker and the bathroom (shower only) was perfect for me. I'd stay here again. It's an affordable and convenient option for Bordeaux.

moricetbillard, Directeur général at Best Western Gare Saint Jean, responded to this review
Dear Sir, Madam, Thank you to write us how you liked your stay in our hotel, I am truly delighted that you were satisfied with the value of the price! This may seem a little neutral as an answer, but sincerely, we are very glad every time when we receive such kind of messages. This is a real difference between hear it and read it. To read it, is to thank us directly after your stay. To write it, is to take a time to share a little of the memories about your experience knowing that all the world can read it. I thank you from the whole of our team, especially Béatriz who told me after reading your message “I make my job and it is with pleasure”. We will welcome you with a lot of pleasure for your next stay in our hotel, see you soon! Sophie Moricet Billard Director of the hotel Best Western Royal Saint Jean 05.56.91.72.16

"small rooms, beds could be better"

3
11/06/2017

We were here for two different stays, at the start and end of our trip, and we wanted to be close to the train station. The hotel is in an excellent location for the train, and Old Town was a pleasant walk. Both double rooms were very quiet and the curtains darkened the rooms well. The first bed was too soft for my liking. The second bed was a bit lumpy and saggy, and it was barely 6-feet long (which is what fit in the very small room). Both showers had clear glass doors looking into the bedroom. The friendly, helpful desk clerks spoke good English.

Sophie M, Directeur général at Best Western Gare Saint Jean, responded to this review
Dear Sir, Dear Madam, Thank you for your trust when you choose the hotel. You choose our establishment for the proximity with the train station and we hope that your different journey was good. We have recently renewed our rooms and bathrooms to make it more modern. I have well noted your point of view especially concerning the mattress. Receptionists will welcome you with pleasure next time and always in a warm and family ambiance. Best regards, Sophie Moricet

"One night stop-over before train to Paris"

5
10/06/2017

A nice location, just across the street from the train station. Clean rooms and well-equipped, but a tad small. Staff was friendly and helpful.Nice lounge with snack and wine service available. Nearby restaurants were good, with the recommendations of the staff

"Very Nice Staff"

4
05/06/2017

This hotel worked perfectly for us after we left our river boat cruise and needed a place for one night before catching a train the next morning. The staff at the hotel were extremely accommodating in storing our luggage until check in time, and when we returned after a day of sight seeing in Bordeaux, they had placed our luggage in our rooms for us. The rooms are not large, but were very comfortable and had all the amenities we needed. The next morning, we had a two minute walk to the train station.

"Location & Friendly Staff"

5
05/06/2017

I chose this hotel since it was easy to find transport to the city center and because we would be departing from Gare St Jean. The shuttle bus from the airport took us to the train station in 30 mins and it was a short walk of maybe 100m to the hotel. Check in was quick and easy and the girl at the front desk was very friendly and gave us a map with some points of interest as well as instructions on how to use the tram. The room was compact but sufficient for our needs, as we were out most of the day. The bed was comfortable, bathroom clean, hot water abundant, no noise at all. It is easy to get to the city center just hop on the tram which passes in front the hotel. Most of the interesting sights are within walking distance , so it is very easy to get around Bordeaux by just strolling around. I had some trouble connecting to the WIFI but my husband did not have this issue. The kind lady at the front desk diligently assisted me with this problem and it was soon solved. The staff were wonderful at this hotel and I would definitely recommend it to anyone.

"top spot"

5
02/06/2017

Came here with my son for a short trip. Really liked the decor. Very easy to get to from the airport via the 30 Shuttle bus (8 Euros each) which stops at the station (about 100 yards away) Had room 108 which I was very happy with. Fairly small but as we weren't there for long that didn't matter at all to us. A/C worked fine No disturbance from the station or night life around the hotel at all which I only mention because of some of the other reviewer comments Staff incredibly helpful. Gave us a map when we arrived and suggested a couple of restaurants and how to use the tram You can walk in to town in about 20-25 mins along as you don't stop off in the many cafes en route for refreshment. We didn't eat at the hotel at all but it looked like pretty good food from what I could see. Plenty of places nearby anyway and of course in town proper there is huge choice I have to say I could not find fault with the hotel at all in the same way others have

"Exceedingly Friendly and Helpful Staff helped make a very enjoyable holiday for us."

4
23/05/2017

Two things stand out in my mind regarding the Best Western Gare Saint-Jean, the smallness of the bedroom and the friendliness and helpfulness of the staff. The bedroom was unquestionably small. The wardrobe was adequate but there was a distinct lack of shelves, drawers in which to put clothes. The bathroom was fine, if again a little small. However none of this spoiled our visit which we thoroughly enjoyed. This was undoubtedly helped by the exceptionally friendly/helpful staff and I must particularly mention Natalie in this regard. Very pleased to find that our bedroom had a safe. We had breakfast out on all but one day when we had the express breakfast for €7, quite adequate. Full breakfast at €14 is too expensive and plenty of cafes available within 5 minutes walk. Some people might have a concern about the location. Certainly in walking to/from the center the immediate neighbourhood is not too enticing but we ( a couple) had no issue and walked back and forth every day and late evening without any concern. Wifi appeared to be OK but my phone kept giving me security warnings and effectively would not let me use the WIFI. However it was quite satisfactory on my iPad. If arriving at the airport take either the No. 1 city bus for €1.50 or the shuttle for approximately €7/8. We had no problem bringing 1 large and 2 small suitcases on the city bus. Both terminate approximately 3 minutes walk from the Best Western. Avoid the taxies which charge €50/60 for this, at most, 1/2 hour trip.

"Wonderful staff more than made up for location and usual french hospitality"

4
02/05/2017

We were in a group of 24 and staying at the hotel for the bank holiday weekend. The location worked well for travel from the airport and a short tram ride or walk into the main town. The surrounding area isn't great at night and we made sure that no one walked home on their own. Okay during the day. The hotel provides earplugs for the noise but I have to say we didn't experience much outside noise from the nightclubs and assorted lap dancing clubs. Most of the noise came from the homeless that stayed around the station. We had a refurbished room on the second floor. It was on the small size but perfectly adequate for a three night stay. It was spotlessly clean and felt like it had just been refurbished. It was well equipped with a mini bar, coffee maker, hairdryer, lots of power points, wifi, TV etc. What made up for the slightly iffy location was the quality of the staff. They couldn't do enough to make our stay a pleasant one. We were greeted with smiles which continued throughout the duration of our trip. On Sunday late evening a few of us had drinks in the bar. We were offered the use of the library to keep any noise away from other guests. This was well managed and a great solution. I have to say that the customer service and the welcome from the staff more than made up for the frosty reception we received from a lot of hospitality establishments in Bordeaux. We were a large group, but mostly of a retirement age and were surprised at how surly a lot of the people were. The hotel allowed us to see the positive side of French hospitality.

"Pleasant and well run hotel - recommended"

4
22/04/2017

We had rooms 106 & 108 for a 4 night stay. The Hotel is a short walking distance from the station and next to the Ibis with the green sign. When leaving the station turn right and keep to the right. It is well located for the City Centre and about 15/20 mins walk along the river or a short tram ride. We took Tram No. 1 from outside the airport to the station. It cost 1.5 euros and takes about an hour. The express bus is 20 mins faster but costs 7 euros each! This is a very nice and comfortable hotel. The staff are very friendly and polite and the rooms have probably been refurbished in recent years although a bit on the small side, Room 108 is on the corner and has quite nice views towards the station. The views from 106 are towards a ramp leading up to the station and not so nice. Breakfast looked fine although we used the cafes and restaurants opposite the station for about 5 euros each. There are also plenty of facilities within the station itself. Being fairly close to the station there will inevitably be some noise from outside but the double glazing worked well and the air con was effective. The free wi-fi worked reasonably well. We would definitely book this hotel again if we returned to Bordeaux. For our hire car, we used Sixt which is located on a depot on the other side of the bridge (approached from the very far end of station) and is located with all the other car hire firms, Unusually, the staff there were very friendly too. Not what you usually expect! In summary, we would definitely book this hotel again if we were return to Bordeaux.

"Excellent location- friendly staff"

4
21/04/2017

We've stayed here on two separate occasions. The hotel is conveniently close to Gare St Jean which considering our train was an hour late on both occasions proved a decided plus. Reception is very friendly and though a limited choice, the evening meal options were perfectly adequate. Breakfast is well worth the extra and the hotel's private garage is an excellent facility. When we stayed here some 15 months ago we felt the bedrooms were in need of an uplift. It was great therefore to find this had been done on our most recent visit.

"Best thing about this hotel is it's staff"

3
20/04/2017

We spent three nights here on a Brittany Ferries holiday. Our sat Nav took us to an industrial area where there were several prostitutes. Not a great start !! Found the hotel and were able to park outside for free for the first night. Next night, parked in near by supermarket car park, costing 23e for 24 hours and on our final night, parked in the hotel garage costing 15e. Our room was so small that we asked to be moved next night and got a slightly larger room for the other two nights. We had difficulty sleeping because of noise from the nightclub and people coming and going to the station opposite. None of this is obviously the fault of the hotel Both of the reception girls were terrific and couldn't have been more helpful.Breakfast was taken in the lounge area and the lady in charge there was really great. It takes about 30 minutes to walk into the city centre which is really nice. We found a good restaurant just opposite the station.

"Gare St Jean"

4
23/03/2017

Great location close to the train station and Metro line which takes you to the heart of Boudreaux. Comfortable room a little smaller than expected, and irt faced the railroad tracks. The staff is friendly and helpful, and made us feel welcome.

"Good location next to Gare St Jean"

3
23/03/2017

Nice hotel in a good location, service is super friendly and the lobby is quite nice. Rooms are ultra small so beware, bathroom is so small that you can barely fit in the shower. Similar to a Japanese hotel in size. Lobby staff is really helpful and friendly. Location is great next to the train station. Parking is available in the building.

"Springtime in Aquitaine."

5
13/03/2017

I booked this hotel primarily for it's ideal location, adjacent to the main railway station, tram route into the city and airport express coach service. The hotel rooms are undergoing improvements for the next couple of months but the work is very unobtrusive. Work is currently also proceeding at night in the main railway station 100 metres away - not a sound out of the place. This too should be complete soon in time for the improved TGV service to Paris. Took the chance to upgrade from standard double room to Comfort Double. Well worth it. Our room on level 3. No.309, a sensibly compact room, well equipped and comfortable as described. Toilet, a little too compact for my own personal liking but well vented. Perfect for a four night stay. The hotel staff are all very friendly, helpful and polite. The self service breakfasts are of a high standard as continental breakfasts go, with a well stocked selection catering for most tastes. Would stay here again if I got the chance. Lots more to see in beautiful Bordeaux.

"Choice hotel close to the train station"

5
28/02/2017

I had a excellent experience in this hotel. All the members of the staff were very nice and helpful, the room was clean, agreable and comfortable. Make sure to take the breakfast, the buffet there is amazing, and most of the cakes are homemade. Delicious

"good value"

5
17/02/2017

Just by station and airport bus stop. Tram stop nearby. Staff were very helpful. Room was small double. Very clean, but little storage for clothes. Can be noisy at night but they provide ear plugs. Tea making in room with espresso machine. Breakfast was 14 euros and we thought worth it.

"Great Location, Friendly Staff"

4
18/11/2016

This was my third stay at this hotel and was I surprised to be given my previous room 103 again on my stay this time. The hotel is well located being just a 5 minute stroll from the railway station. It is handy for the tram in to the city centre with a stop 3 minutes away at Tauzia. The hotel does a very good breakfast though at €14 there maybe cheaper options close by. There are a few restaurants located near the railway station so dining out isn't too bad. The room was comfortable but could be susceptible to noise from outside but I always take ear plugs with me now to remedy this. The only slight downside on this visit was that the hotel is currently being refurbished and there was a lot of noise during the day from workmen doing up the hotel.

royalstjean33, Manager Assitant at BEST WESTERN Gare Saint Jean, responded to this review
Dear Sir, We thank you for taking the time to share your experience. We are pleased to count you in our regular guest. We know that works are very inconveniant mostly when you stay in the hotel during the day to work. We have communicate to the workmen to explain them that it is very important that they work quiet to provide the best quality of service we can. We hope that you will not hold it against us and that we will welcome you again in the future. Best regards, Bérénice Lacour Manager Assistant

"Best Western Quality"

5
17/11/2016

This hotel is half a block from the train station. The tram station is block away and it is quick and easy to get to the town center. The Royal st Jean is nicely decorated. The rooms are small but contain all that is needed, even a Nespresso coffee maker. The wonderful Breakfast is extra charge, but serves hot and cold items.

royalstjean33, Adjointe de Direction at BEST WESTERN Gare Saint Jean, responded to this review
Dear Customers, We really thank you for taking the time to share your experience in the hotel and are happy to read that you enjoyed your stay. Your Survey is essential for us and help us to provide a certain quality of services. We hope to welcome you again in a soon future. Best regards, Bérénice Lacour Manager Assistant

"super nice room, charming and helpful reception"

5
08/11/2016

I had booked a room for Bordeaux over an internet portal and lost the confirmation of my booking. The receptionist at Best Western was extremely friendly and helpful in this chaotic situation. The room was super. Small, but very pretty and tidy and recently renovated. Breakfast was good too. I can really recommend it!!

royalstjean33, Adjointe de Direction at BEST WESTERN Gare Saint Jean, responded to this review
Dear Madam, We really thank you for the time you took to share your experience in the hôtel. It is important to us to have our opinion to improve our services and are happy that you appreciated it. We hope to welcome you again in the future. Best regards, Bérénice Lacour Adjointe de Direction

"Great for short stay, but small rooms limit enjoyment for longer stays"

4
19/10/2016

Advantages - location, good walk to Market des Capucins, flea market (a must), cafes and restaurants around, Carrefour supermarket. Well managed reception, quiet rooms with good TV, air conditioning THAT WORKS!, reasonable breakfast choice, Disadvantages are the small rooms (and tiny bathrooms, without bath). Sadly, this is a trend throughout Europe with rooms remodelled to maximise capacity. Those suffering from claustrophobia should avoid. Breakfast expensive at 14 euros - another common trend.

royalstjean33, adjointe de direction at BEST WESTERN Gare Saint Jean, responded to this review
Dear Customer, We thank you for taking time to complete a Survey concerning your stay in our hotel. We are pleased to see that you liked your stay and hope to see you again in the future. Best regards, Bérénice Lacour Manager Assistant

"Perfect location near train station"

4
16/10/2016

Stayed here for one night. Perfect location near train station and tram stops. Great jumping off point for exploring the region. Friendly staff and clean and modern rooms. Simple breakfast, but exactly what we expected. Would definitely recommend.

royalstjean33, Manager assisitant at BEST WESTERN Gare Saint Jean, responded to this review
Dear Guest, We thank you for taking the time to share your experience concerning the hotel. We are very happy that you enjoyed your stay in the hotel. We will be happy to welcome you again in the hotel. Best regards, Bérénice Lacour

"Comfortable Sleep"

4
07/10/2016

We selected the hotel because it was close to the railway station, and we wanted minimum fuss to get our luggage to and from the station. The area is OK, and we mostly walked into the centre of the city, although the tram was close by. The room was on the small side but comfortable. The staff were very helpful and offered us a room immediately despite our very early arrival. They also helped us print train tickets.

royalstjean33, Adjointe de Direction at BEST WESTERN Gare Saint Jean, responded to this review
Dear Guest, We thank you for taking the time to share your experience in the hotel. We thank you for this very good note you gave us and hope to welcome you again in a close future. Best regards, Bérénice Lacour Manager Assistant

"Great location-good boutique hotel-satisfying service and price"

4
26/09/2016

Perfect location, Gare St. Jean is upfront, Carrefour is just behind. Tram is in front of the hotel and also at walking distance to main attractions if you want. Service-breakfast was at high quality, Nespresso is served at the reception area, definitely recommended for stay in Bordeaux. Rooms are large and comfortable enough. Great for those looking comfort-silence and good service at a rather small place at quality. Stayed two years ago for 4 nights and very satisfied.

royalstjean33, Adjointe de Direction at BEST WESTERN Gare Saint Jean, responded to this review
Dear Customer, We really thank you for your feedback and all this good review about the hotel and the staff. We hope to see you again soon. best regards, Bérénice Lacour Manager Assistant

"Met our needs"

4
18/09/2016

I was looking for a hotel walking distance from the train station and this hotel is a short 5 minute walk. The hotel is clean, modern, with air conditioning and helpful staff. Room was a bit small, but fine for one night. If you want to go the city center transportation is one block. The neighborhood is ok, but we were back before dark. I would stay again.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear Guest, We are pleased that your stay with us was enjoyable. We do our best to always satisfy you and get better thanks to your comment. Again thank you and very soon in our hotel. Sophie Moricet

"Smart trendy, great spot for central hotel"

4
18/09/2016

Booked at last minute and very welcoming, helpful staff. Hotel is smart clean very well appointed and in an extremely useful position. Room was spacious and had an extremely comfortable bed. The position is super, not 5 but right opposite station. It has a small car park and a great but costly breakfast.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear Dave, Thank you for taking the time to leave us a good review of your stay in our hotel. We try to fit your stay as pleasant as possible. We hope to see you again. Best Regards, Sophie Moricet

"Great little hotel!"

4
07/09/2016

This was a perfect hotel for me and my family who where in Bordeaux for a wedding the train station St Jean is a 2minute walk away and there are places to eat close by the breakfast was good but not included and was €14 a day with plenty of selection to be honest we thought the lady said €7 but it was still good value for money and I couldn't be bothered to quibble over that we had a late night drink in bar area which was nice and it's only 4stop on the team to the centre of Bordeaux

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear customer, Thank you for taking the time to write us and give us your feedback, it is very important for us to hear from customers and satisfy them. Our proximity to public transport is much appreciated by our customers during their trips downtown or elsewhere. We are delighted that you have enjoyed. It is with great pleasure that all staff will welcome you again on your next visit to Bordeaux. Best regards, Sophie Moricet

"Lovely city hotel with a friendly atmosphere."

4
02/09/2016

My wife and I stayed for 3 nights in August 2016. The hotel was perfect for a short break, very clean, staff very friendly and helpful and good location, however rooms are very small but as we were out every day it was fine. There is a shuttle which runs from the airport to the train station departing every hour on the hour for 7.40 euro, then the hotel is across the road from the train station. The old town of Bordeaux is a good 20 minutes walk from the hotel but a tram runs every 10 - 15 mins for 1.5 euro, located about 50 m from the hotel, very handy. However, the white building next door to the hotel although discreet and quiet is a strip club. There would appear to be a few of these in this area of town opposite the train station. The yellow open top bus tour is a must. The wine tour with Top Growth which you book at the tourist office is FANTASTIC, you collected and dropped off at the tourist office, really good fun and the wine is beautiful. Gordon Ramseys restaurant is a must eat at place, slightly expensive but the food and service are second to none - try the Beef Wellington! Definitely do not eat at Restaurant L'Entrecote located 3 to 4 doors down from tourist office, there is no menu as everyone is served the same thin garlic covered steak and fries - not good, really not good.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear customer, Thank you for taking the time to write us and give us your feedback, it is very important for us to hear from customers and satisfy them. We are currently doing renovation of all rooms to maximize space for the well-being of our customers. Our proximity to public transport is much appreciated by our customers during their trips downtown or elsewhere. We are delighted that you have enjoyed. It is with great pleasure that all staff will welcome you again on your next visit to Bordeaux. Best regards, Sophie Moricet

"Five minute walk from Gare SNCF "

4
31/08/2016

Very close to station. Even an RAF navigator (sic) could find it. Easy check in, lovely staff good info. Tram stop only 100m down road, line c into city, again easy. Billet for ten trips €12.70. Stop right beside tourism office. Room was a bit on the tight side but bed was comfortable and the bath was very soakable in. Breakfast was well worth having and sets one up for the wine tasting. Overall a pleasant stay.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear Guest, Thank you for taking the time to give us a feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It's true, access the city center easely with the tramway. We hope you will come back and see us again soon. Sincerely, Sophie Billard

"Accomodation"

4
26/08/2016

Very close to train station so a great location if travelling around Europe by train. Clean, small hotel but very comfortable. Friendly and helpful staff Right next to tram line so easy to get around Bordeaux.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear Jodes, Firstly thank you for taking the time to write a review of your stay with us on Trip Advisor. We appreciate all feedback from our guests and are grateful that you have provided us with a full review of your experience. We are taking good care to make sure that our guests are spending the perfect stay in our beautiful city. Hope to welcome you again! Sophie Moricet Directrice

"Great location, great value"

4
22/08/2016

2 minutes walk from St Jean railway station. Tram line to the city centre is very close and costs 1.50 Euro. Very clean and well maintained. Breakfast was good, and the bar small but appropriate. Very friendly and helpful staff who spoke English very well

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear Guest, It is such a pleasure to read your comment about your stay in our hotel! We try every day to give the best experience possible to all our guests. Your feedback is really appreciated by the all team and encourage us to continue. We hope have the chance to welcome you again in our hotel, Regards, Sophie Moricet Hotel Manager

"Decent Little Hotel!"

3
19/08/2016

We came to Bordeaux to visit the famous Saint Emilion vineyard, so the hotel wasn't a top priority. This place is a cool little spot to do just that. It has a really cozy reception area, nicely done. I read the trip advisor comments about the receptionist, and I did not have that experience; they were pretty helpful and attentive. We got a great restaurant suggestion (Le Gabriel Bistrot Bordeaux) and directions how to get there. BW also booked our tour and driver to Château Guadet...which was worth the price of admission. And speaking of price, this hotel was pretty ok for the price. Now lets go to the rooms, I don't mind small rooms, but they need to put the same thoughtful design they put into the reception area, to the rooms. Thats why I gave this hotel an "average". The bed was really comfortable. The location has a slightly high noise level, but it's not a deal breaker. Bathrooms were anything special; but again, little changes in design can make this place go from "Average" to "Very Good"!

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dera Guest, We are so glad that you have spent a lovely stay with us. I will transfer your nice comments to the entire staff. That help us to improve ourselves and be better! I hope to welwome you another time for your next trip in the city. Wish you a nice day! Sophie MORICET, hotel manager

"Great location for station"

4
17/08/2016

Comfortable, clean , value for money if you book in advance. Station area a bit seedy. Station being developed. 2 mins from trams and buses, just 10 mins to central Bordeaux where you have lots of things to do.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear guest, We would like to thank you about your very detailed description of your stay! We are so glad that you enjoyed it! We sincerely hope to welcome you again the next time. Best regards, Sophie Moricet

"Steps away from the railway station!"

4
11/08/2016

We stayed here for one night before our river cruise. We chose this hotel because of its location. We arrived after 9AM and just wanted a place near the train station. The hotel is literally steps away from Bordeaux St Jeane Gare. We can see the hotel as soon as we walked out of the train station! Walk to the right and cross a street. The lobby was cute and the staff was welcoming. Our room was one floor up with a balcony, however, we did not use it because it is facing a busy road. The room was comfortable for two people, the bathroom was a bit tight between the sink and the toilette. The hotel is on the tram line, super convenient to reach the town center and to the river cruise. We recommend this hotel if you need one night stay in Bordeaux.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear Customer, We are very pleased with your comments and we thank you. Be sure that I would share with my team. Hope to see you soon in our hotel. Sophie Moricet Hotel manager

"A great little hotel, ideal for visitors arriving by train"

5
04/08/2016

Very close to Gare St Jean and only a 5-10 minute tram ride to the heart of the city. Excellent double glazing however, meant zero noise from either trains or traffic. All staff were helpful and friendly but top marks to the young woman who prepared all the breakfasts (and then cleared up - great solo effort :) ) - fab scrambled eggs and sausages plus the usual continentla buffet of croissants, meats and cheeses. Good choice of restaurants and cafes nearby - see picture for an example.

"Comments"

4
02/08/2016

Good central location - rooms were small but with a bit more thought into the design could have been more comfortable. Parking was an issue - had to park locally (off property) which was costly. Made the overall cost of the stay much higher than more luxurious hotel brands.

"Great location only meters from the railway station"

4
31/07/2016

Small modernised friendly hotel. Possible to take the tram to the city center. Tram stops just outside the hotel. City center 25 minutes walk away through some nice old parts of the city. Staff speaks good English and Russian. Breakfast is good. The area is usually quiet at night.

"Good place to stay for a visit to Bordeaux and area"

4
21/07/2016

The reception was very friendly. The hotel is clean. The location is very good for the station (Gare de St Jean), but not in a salubrious part of town!. There is a tram stop nearby to whisk you away to the good parts! We found this a perfectly good place to stay as a base, and the staff were exceptionally helpful. ESSENTIAL to book parking space ahead. if you are touring. Within easy reach of St Emilion - very much worth a visit.

"I would give 3.5 stars if I could"

4
18/07/2016

Very convenient for the rail traveller. I had room 501, which surprisingly leads directly off the small reception / bar / breakfast area. Window gives onto very small courtyard. All the facilities are there, but it just did not do anything for me. No instructions on what to do with the Nespresso coffee maker. I would have preferred a kettle and coffee sachets. Television a long way away because of the shape of the room. Breakfast choice o.k. I would research alternatives if requiring to pass a night near the station again, but would not rule it out if competitively priced to others.

"Weekend Stopover in Bordeaux"

4
12/07/2016

Nice hotel with decent albeit small rooms. Great breakfast selection. Conveniently located 15 mins walk from centre of old Bordeaux or 100m from tram stop with 5 minute journey to same area. Good value for the money. Handy off-road parking too.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear Simon, All of the members of the Best Western Royal Saint Jean thank you for staying in the hotel. We all appreciate your positive comment and hope to see you again in our establishment. We wish you an excellent day Sincerely, Sophie Moricet, Hotel Manager

"Great little hotel"

5
12/07/2016

Small hotel near train station. Stayed 4 nights at reasonable rates. Close to all forms of transport. Bus, train and tram. Very pleasant staff and 24 hour reception. Rooms are small and comfortable. Despite being a part of a chain of hotels we felt it was a smart little boutique hotel.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear guest, The staff of the hotel is glad to read your nice comment about the different features of our establishment and thank you for your stay. You are welcome to get back and stay in the hotel Have a nice day Cordially, Sophie Moricet, Hotel Manager

"Very comfortable rooms - small but perfect and good sleep."

4
10/07/2016

Very comfortable rooms - small but perfect and good sleep.Stayed one night with family - three rooms. Staff were excellent (Thank you Adele), and gave good recommendation for dining and sights to see. Loved the old building. Perfect for us coming with TGV (Train station). Close to tram to the city and car-rental-office. Plenty of bars nearby and pod coffee in the rooms. Only negative point - is the price for breakfast when I was paying over 3 x Euro 100 for one night.

royalstjean33, Propriétaire at BEST WESTERN Gare Saint Jean, responded to this review
Dear guest, We are very happy to have welcomed you in our establishment. It is with a huge pleasure that I will inform Adel about the nice comment. Have a pleasant day Sincerely, Sophie Moricet, Hotel Manager

"Bad service, small room, noisy, bad neighborhood, no parking"

2
08/07/2016

Cons: The room was tiny, the trains outside are very noisy, the neighborhood is abysmal, and the receptionist was extremely rude. There are only 7 parking spots and none were available so I had to pay 44 euros to park overnight in a public parking and they refused to reimburse me. Also, room was quite expensive. Pros: The next day a different receptionist was much nicer and the breakfast was good. Stay here only if you have to.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear client, We are sincerely sorry about the bad stay you endured in our hotel. Indeed, we do have a couple of small rooms and a poor isolation but those issues are being fixed with the current renovation. We have only seven spots available in our private parking and all of them were busy when you arrived. You had the possibility to park your car on the street (free from 7pm to 9am). Concerning the bad welcoming, some measures have been taken toward the employee. I beg you to accept once again all of our apologies. Best regards, Sophie Moricet Hotel Manager

"Handy for tram direct to city centre"

3
06/07/2016

I am an unadulterated 5* girl but had great problems booking and ended up here (blame Euro football). Great reception area but as soon as I stepped out of lift on 2nd floor the lemon painted walls with red gloss paint showed that a renovation was overdue. But, getting real, it was very clean and the bed was comfortable. Basic but very adequate. But the staff were very friendly and helpful and I enjoyed my stay. The Gare St Jean train station is directly opposite. The tram stop is a 1 minute walk away, just 5 minutes or so into the heart of the city (Place de Bourse). Bordeaux is a lovely place to visit and the fortune I saved on not booking a 5* will be useful for my next stay in this lovely city.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear Wendy, All of the members of the hotel thank you for staying in our establishement. We appreciate your positive comments and are aware about the out of date style in some parts of the hotel, but know that it is being renovated. We hope to have the chance to welcome you again. Sincerely, Sophie Moricet

"Service inconsiderate"

1
30/06/2016

Dissapointing. I am your customer and yet being rejected for having the breakfast in your hotel. Please post if you only accept residents for breakfast as i felt offended as a foreigner being rejected and/or being discrimated out. I do not understand if the breakfast is not open for public and it is new abd it is my first time to know. What do you feel? I requested your help to agree me for breakfast in.. No! You cant have breakfast here even you are willing tonpay!

"Small, old and dark room with ongoing renovation"

2
21/06/2016

The hotel is perfectly located for the train station but about 2.2 km away from the main attractions, which doesn't seem far except that the area between Pont de Pierre and the hotel is a bit shady. The tram stops 2 min away from the hotel and takes you to Place de la Bourse for 1 EUR. We did the walk once, didn't like it, bought a pack of 10 tram ride tickets, and used them for the remainder of the trip. We arrived at noon but couldn't check in until 2 pm so we went sightseeing. After an afternoon of sightseeing, we checked in at the hotel and wanted to relax in the room for a bit before dinner. First, we were given a room on the 3rd floor, but we noticed that they were renovating outside of our room and asked for a different room. Then, we were given a room on the 1st room and were promised no construction. Unfortunately, this promise was false as renovation promptly started outside of our room. This was 5 pm on a Friday afternoon. We went to the reception and was promised no renovation after 6 pm. This promise was kept. Without the ongoing renovation, we would have ranked this hotel average. However, given the circumstances, we could not wait to leave the hotel. Although the reception ladies were friendly, they didn't keep their promise of providing us with a room without construction upon check in. We don't recommend staying in this hotel.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
The staff of Best Western Royal Saint Jean thanks you for your stay in our establishment. Our hotel is located just right next to the train station so the district is a little bit shady as you noticed but keep in mind that it is in improvement. The city of Bordeaux has improved its image. We are glad that you see the convenient aspect of the nearby distance from the city centre and that you can take the tram to get there in no time. About the construction that you went through outside your room, unfortunately we could not stop them before 6pm We are deeply sorry for the inconvenience you encountered. I hope to have truly the chance to welcome you another time in our establishment and guaranty you a better stay. Feel free to contact me directly We wish you a pleasant day Sincerely, Sophie Moricet Hotel manager

"Strange room great breakfast"

4
18/06/2016

We were there for just one night, but room 205 is a very strange shape. I don't think there is a geometrical term for a space than kinks and curves like this. The main issue being a curved wall that must be the fire escape. Yes, we could have asked for a change, but the charming receptionist had allowed us to check in early. Otherwise it was clean and quiet, though neither the coffee machine nor the TV worked. So this review could have gained fewer stars but for the great value 'rapide' breakfast of orange juice, bread, jam pastries, cake and tea/coffee. All for €7! And all the staff were as charming and helpful as the first we met.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear Malaita, We thanks you for feedback. It is with pleasure that we read you appreciate the staff, our breakfast and our stay with us. Concerning the room 205, you are right, the geomatrical space is due of the emergency stairwell. Don't hesitate to contact us if you have any request, we are here for you. We hope to welcome you again in the hotel Best Western Royal Saint Jean. Best Regards, Sophie Moricet

"Comfortable"

4
12/06/2016

Very comfortable stay staff were excellent, room perfect and good sleep. Loved the building, perfect for station and tram to the city. Plenty of bars nearby and pod coffee in the room and on tap. Only point against I would make is 14 euro for breakfast when I was paying 250 per night? Don't agree hey ho Wales won??

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear customer, First of all we thank you for taking time to write us a feedback about your stay with us. Your comment encourage us to improve ourselves to offer you a better experience. It's with pleasure that I read your stay was nice. Looking forward to welcome you again in Bordeaux. Best Regards Sophie Moricet

"Convenient to the Bordeaux Train Station"

4
03/06/2016

I needed to stay overnight in Bordeaux to break up a long train ride through France. This hotel was conveniently located down the street from the train station. My room was small and compact but comfortable and very clean as it had been recently renovated. Other rooms were undergoing renovation as well. It was explained to me that the air conditioner was not yet hooked up in my room but I was able to keep the room temperature comfortable by leaving the window open. However, this let in the street noise during the night. The next morning I enjoyed excellent coffee made in the in-room Nespresso type machine. I was able to sightsee a bit of Bordeaux (before catching my afternoon train) by hopping on the tram which had a stop only two blocks from the hotel. I would recommend this hotel for anyone needing an overnight stay near the train station in Bordeaux.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear Guest, We are so glad that you have spent a lovely stay with us. I will transfer your nice comments to the entire staff. That help us to improve ourselves and be better! I hope to welcome you another time and for this time to discover the city. Sophie MORICET, hotel manager

"what a pleasure!"

5
01/06/2016

As the saying goes: "nobody is perfect"; but here it is difficult to find an item to criticize in this hotel! From the first minute, with the welcome smile and help with luggage and directions, to the last day when I asked if the (free) newspaper of the previous day (which I had missed) was still to be found (yes, it came back from some storage room), everything was indeed perfect, and generous and lovely. The hotel is 100 meters across from the main railway station (all right, the quarter around train stations never are very nice, anywhere, and Bordeaux is no exception, so don't go for a sightseeing stroll there, even if the area appears safe), thus very practical if you come by train. Even from the airport there are buses that take you to this train station. The hotel is small, a parking spot for your car can be had (if you reserve in advance). A tram line takes you to the center of town or across it for 1.50€ very rapidly and comfortably. The decoration of the hall and breakfast room are of good taste, the rooms are small, but practical, clean, newly refurbished, with free wifi, air-condition, comfortable beds; bathroom also in mint condition. Well, here is another small "but": if you are a 250 pound American, with three suitcases, you might find the room and the shower too small. But there is a teakettle, a Nespresso machine, a flat TV; a lift to all floors, a small library with guides to the area you can borrow. Breakfast is gorgeous; with salmon, hot sausages, eggs, all kinds of pastry, breads, fruit, cereals, various milk products, freshly squeezed orange juice, newspapers, just about anything you could want. And here is the real surprise: the hotel has a certified eco-label. It is in my >30 years of travel in hotels of all classes (0* to 5*, B&B, hostels...all around the world) only the second one that does indeed adhere to the policy of saving of water and detergent! Towels are, as the card on the bathroom sink indicates) only changed on request (when left on the floor) and bed linen every 3rd day. Don't like it? You can request changes every day; but this is abusive. I find it frustrating that most hotels, in spite of all these cartons telling you to save the planet, change towels EVERY DAY and ofter change the bedsheets EVERY day, too! Which of course almost no one does at home...I congratulate the hotel management for this initiative! We (two couples) stayed 3 nights and will certainly come back to this extremely pleasant and friendly hotel and its personnel.

royalstjean33, Directeur général at BEST WESTERN Gare Saint Jean, responded to this review
Dear customer, We sincerely thank you for your comment, we all compliments your bottom warm the heart. It is a pleasure to read you and we will not fail to convey your appreciation to the entire team. The proximity to the train station and public transport used to move easily in the city and direct shuttle (airport - St-Jean station), it pleases a lot to our customers. We are delighted that our new rooms were up to your expectations, our design teams have worked a lot on the sound and space optimization with modernizing key. In the morning, breakfast is served with fresh products and homemade something for everyone. The Best-Western Gare St-jean hotel is indeed, as the eco-label in favor of ecology and a reduced environmental footprint. We look forward to welcoming you on your next visit to Bordeaux. Sincerely, Sophie Moricet

"Hidden gem by the Station! Great for Disabled!!!!"

5
15/05/2016

Stayed here twice now, super location and really comfy beds...lets face it sometimes a trendy looking place sacrifices quality of sleep but not here. Staff are really pleasant and helpful with fluency in a few languages... Most impressive! The ground floor accessible rooms are excellent with proper wet rooms.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear Guest, It is such a pleasure to read your comment about your stay in our hotel! We try every day to give the best experience possible to all our guests. Your feedback is really appreciated by the all team and encourage us to continue. We hope have the chance to welcome you again in our hotel, Regards, Sophie Billard Hotel Manager

"Great Location, helpful staff, great breakfasts."

4
08/05/2016

The hotel is as near to the train station as you can get. Tram station a minutes walk away if you don't fancy the 15 min walk to the centre of Bordeaux. Staff were all very friendly and helpful, I asked for an early check in and late departure, this was granted without extra costs. I also asked for a quiet room on a high floor, this too was forthcoming. The room was more than adequate, very clean. However it was on the very small side and could do with modernizing. All amenities in the bathroom were good, towels were a bit threadbare but enough to get yourself dry! I think the hotel is undergoing a re-fit, some of the pictures of the rooms on the apple mac pc (in the hotel lobby) screensaver were modern and large. The IPod dock was a bonus and worked well. There was a coffee pod machine, which we didn't use. Small fridge in the room and a safe. Our room was quiet and the bed comfy. Free WiFi which worked well in our room. The breakfast was superb, lots of choice, sausages, eggs, toast, pastries, meats, cheese, yogurt, fruits, cereals, jams, tea, coffee, juices and lots more. We parked in the small secure carpark, which was pricey at 15 euros per night. All in all a great base for a short stay in Bordeaux. I would stay here again and recommend.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear guest, We would like to thank you about your very detailed description of your stay! We are so glad that you enjoyed it! We sincerely hope to welcome you again the next time. Best regards, Sophie Moricet

"Good enough for a short stay"

4
11/03/2016

It's a nice, convenient hotel located very close to the rail station. We had some problems with the room for two days but hotel staff were very helpful and for the last night they put us in a brand new room on top floor which was great. But old rooms and the whole place, except of the dining area, really needs freshening up and modernisation so it doesn't look so tired.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear Joanna, We are so glad that you keep a good memory of your stay in our hotel! I will transfer your feedback to my staff. Sincerely, Sophie Moricet Hotel manager

"Just what you need when on a long weekend"

5
10/02/2016

The hotel is a hop skip and a jump from the railway station and the express bus stop from the airport. The staff were extremely welcoming and helpful. They took time to show the facilities available and really went out of their way to make you feel welcome. The library had an extensive collection on books on Bordeaux and the surrounds. It was comfy and had coffee available. The breakfast was available in two types express (pastries, bread jam juice and hot drink)and a fuller range. The room we had was compact but we were in a small hotel and did not expect to be in it for to long except to sleep. All facilities in the hotel were clean well cared for and well maintained. Would we go back - yes we would.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear Flint, We are so glad that you have spent a lovely stay with us. I will transfer your nice comments to the entire staff. That help us to improve ourselves and be better! I hope to welwome you another time for your next trip in the city. Wish you a nice day! Sophie MORICET, hotel manager

"An average hotel but can be better"

3
02/02/2016

Was given a room on the ground floor, just beside the small library. Tried requesting for a higher floor but the hotel was fully booked on the first night. The room and it's bathroom was slightly bigger than the rest. I guess it was meant for wheelchair bound guests but it's okay because it was a bigger room. Looks newer too. Then on the second night of our stay, the bathroom flooded after taking a shower. Water flown out of the bathroom and into the room so I had to change to another room. Thankfully, the staff who was on the night shift was quick in preparing another room for the switch. Sad to say, it cause some inconvenience for me. After moving to the new room, I noticed the hairdryer was not working, so I had to request for another one. The second room condition was bad. Some of the fixtures were spoilt. Looks older too. Overall, the hotel was okay but it can be better. Good location because of the distance to the railway and tram stations. Hotel staff are friendly and helpful. They manage to rectify the bad situation as quickly as possible.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear guest Thank you for taking the time to send us your impressions of your stay. The first room we assigned you has just been renovated. We have taken note of the malfunction encountered and improvements are processing. We present you all our apologies for the inconvenience. Know that we continue the renovations in stages so that all of our rooms can offer to our customers the same quality service. Hoping to welcome you a next time in our establishment, Best regards, Sophie Billard Hotel manager

"good hotel with excellent breakfast"

4
17/01/2016

it is a nice hotel, well located, convenient & with good service. It meets all standards of its level for Europe, which is fair. You would not be disappointed. Reception is very friendly. Breakfast was above my expectations. Along with usual set of meals we've enjoyed an opportunity to have self-made pressed orange juice (very tasty) & good espresso. The lobby area is very comfy & nicely decorated too. A tip: they have small private garage, which is closed unless you call the receotion & inform them in advance. Otherwise park for a short time in nearby train station parking & move the car to the garage after the check-in.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear Guest, Thank you for your feedback on our property. We are very pleased to have contributed to the success of your stay. I would share your comment to the team Hope to see you soon in our hotel. Regards, Sophie Billard Hotel manager

"Small and Functional"

3
13/01/2016

We decided to stay here for our overnight trip as we found a pretty good offer on a hotel website. Best Western operates from a charming old building and the interior décor at the lobby is quite modern. Staff were all very friendly and young and they made us feel very welcomed. The inside of the hotel was smaller than I had expected as the walkways and aisles were quite narrow. We also couldn't fit more than 2 persons in the lift, especially with luggages. The room was quite small and I immediately felt like I was in a Japanese hotel due to the size. However, it was only for one night so it wasn't too much of a bother. The bed was comfortable enough but they could do better with the bathroom amenities. As for location, it was good for us as it was close to the Gare St. Jean and near to the rental car company where we had to pick up our rental the next day. It's easy to get into the city centre via the tram stop close by or you could also take a leisurely walk by the river to get to Place de la Bourse, which will take about 20-30 mins. Because this is an old building, the lift in the hotel does not go up to the 4th floor, which is the top floor. So, if you are given a room on the 4th floor, take note that you will have to take the lift to the 3rd floor and then take the stairs one more floor up. If this is a problem for you, make sure to highlight to the hotel that you need a room on a lift landing floor. Overall, if you are not too picky, Best Western Saint Jean would make a good comfortable short stay. If you need to be closer to the hustle and bustle, then this is not the ideal place for you.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear customer, Thank you for taking the time to write us and give us your feedback, it is very important for us to hear from customers and satisfy them. We are currently doing renovation of all rooms to maximize space for the well-being of our customers. Our proximity to public transport is much appreciated by our customers during their trips downtown or elsewhere. We are delighted that you have enjoyed. It is with great pleasure that all staff will welcome you again on your next visit to Bordeaux. Best regards, Sophie Moricet

"Great location, Great Staff, Great food"

5
27/12/2015

Staff went out of their way to provide excellent service, especially the chef whose breakfasts were freshly made, delicious and varied. Rooms were comfortable and spacious for Paris hotel rooms. Good location -- overall we liked this hotel very much and recommend it without reservation

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear Customer, We are very pleased with your comments and we thank you. Be sure that I would share with my team. Hope to see you soon in our hotel. Best regards Sophie Moricet Hotel manager

"Great staff, good value, wouldn't walk the area alone"

3
08/12/2015

We had a great stay at this lovely Best Western. The staff were very helpful with tips, booking taxis and getting around, the breakfast was good and the beds were comfortable. The only down side was the area at night didn't feel the most secure and I wouldn't have wanted to walk in it alone, and we were also woken by construction in the room next to us at 8.30 on Saturday morning. Not ideal when enjoying Bordeaux wine the night before and when wanting a lie-in on holiday! Otherwise I would happily recommend this place for a budget stay in a location that's easy to get to the centre.

"Great staff...good value"

4
30/11/2015

We stayed the first night next door at Camponile and it was definitely a grade lower than here. The front desk staff were nice and heelpful. The lobby is very presentable. The rooms were what we expected. Small rooms but I dont think anyone books this place to stay in it all day. The bed worked fine.

"Would recommend it"

4
21/11/2015

Obviously very handy for station and airport navette stop ( 7 Euros, but bus even cheaper though longer ride, don't take a taxi unless someone else is paying :-) ) Also handy for trams and about 20 walk to old town along river or back streets. Area around hotel a mix - daytime plenty of cafes etc but but seedy for late night- don't let this put you off, just turn a blind eye. Reception and staff very helpful, speak good English and willing to be flexible. Rooms small ( but typical French hotel) but clean, fresh and well-appointed. Mine had small balcony, with view over construction at station but not unpleasant. Noise from other rooms and street, but not so much to keep you awake. Good simple breakfast at reasonable cost but ah so easy to go out to cafe. Could have done with decent larger coffee- they have obviously been visited by the Nespresso rep so good if you are George Clooney but not so good if you want a latte. Overall, great place, friendly people, be prepared for extra few minutes to town but excellent value for money

"Small, friendly comfortable hotel."

4
11/11/2015

This is a gem of a hotel in a building you could easily miss. Although not near the centre of Bordeaux it was situated close to 2 tram stations offering frequent services to the City centre. The bedroom was small but amply furnished with tea and coffee making facilities and very clean. The bed had a very comfortable mattress and the room was quiet. The staff were extremely friendly - nothing was too much trouble. If you were prepared to pay for overnight parking, this was in a secure garage. The breakfast was excellent with a large choice of food, certainly the best breakfast we have had in any French hotel this year.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear Guest, It is such a pleasure to read your comment about your stay in our hotel! We try every day to give the best experience possible to all our guests. Your feedback is really appreciated by the all team and encourage us to continue. We hope have the chance to welcome you again in our hotel, Regards, Sophie Billard Hotel manager

"Good choice if you take the train"

4
24/10/2015

If you take the train to Bordeaux, this is a good choice. For us, it was a little too far from the city center and not the best neighborhood if you like to do a lot of walking. We stayed in one of their remodeled rooms on the first floor, which was very nice. The front desk staff are very helpful. Had some issues with spotty Internet.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear Denise, Thank you for taking the time to give us a feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We understand your opinion about the neighborhood, however you can access the city center easely with the tramway. Concerning the internet problem, we are surprise to hear that and we will check what is the problem. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us . Sincerely, Sophie Billard Hotel Manager BEST WESTERN Hotel Royal St Jean

"Super Staff, Excellent Location"

4
15/10/2015

This was my second stay at this hotel a year after my previous one. The room I had was smaller than the previous one but had all the facilities including a mini bar, Nespresso machine and a kettle. There was a reasonable sized Bathroom/WC attached. The room was always clean. The hotel do a very good breakfast including scrambled eggs and sausages and the usual Continental food. The hotel is well situated being just a five minute walk from the train station. The area around the hotel is a bit rough around the edges but I had no problems. There is a tram stop at Tauzia that will take you towards the city centre in about 10 minutes.

royalstjean33, Assistante de direction at BEST WESTERN Royal Saint Jean, responded to this review
Cher client, Je souhaiterais avant tout vous remerciez de votre fidélité. Nous sommes navrés que vous ayez eu une chambre plus petite que lors de votre précédent séjour. Sachez que nous en tiendrons compte lors de votre prochaine venue. Vous souhaitant une bonne journée. Cordialement Samantha Pussacq Assistante de direction

"Good, convenient hotel"

4
08/10/2015

Well located by the mail railway station, with two tram stops just a couple of minutes walk away. The area is a bit scruffy but seemed perfectly safe. Rooms are small but clean and comfortable with everything you need for a short stay. Staff are very helpful and speak good English. We were able to oak in the hotel garage, but space is very limited so I would recommend you reserve parking well in advance. I would recommend with hotel for a short stay in Bordeaux. Rooms are quite small but clean and comfortable. Ro

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear customer , Thank you for your opinion about our etablishment. We are happy that your stay was great! This is so important for us. We try to make the best we can do in order to satisfy all ou guests! Wish you a lovely day, Best regards , Sophie Billard

"hotel close to central train station"

3
30/09/2015

stayed there for two nights. I needed to transfer to Bayonne with train and i had a big luggage so i choose this place to stay for. Not a very good neighborhood at nights but bordeaux is a small city and you can travel around easily with trams or buses. nice city by the way.

royalstjean33, Assistante de direction at BEST WESTERN Royal Saint Jean, responded to this review
Dear guest, Indeed our etablishment is close with the train station and as in every city , it is a living nighbourhood. In 2017, this area will became a buisness district. The atmosphere will not be longer the same, more quiet at the night. I hope you will considerto come back again in our lovely city. Best regard, Samantha Pussacq Assistante de direction

"Excellent cheap hotel near RR station"

5
28/09/2015

6 of us stayed here when we wanted 1 night close to the RR station and rental car return. It's not the Marriott Marquis, but you don't get that with a Holiday Inn Price. The rooms were small and adequate. Beds very comfortable. Hair dryer,TV,Wifi, plenty of hot water and water pressure in the shower. VERY attentive staff helped with instructions taking local transport to the market, where to go for cheap coffee, dinner reservations at very nice restaurant and more. There was A/C but it wasn't very strong, so some of us opened the windows to the cool night air, but let in the noise. I slept on top of the covers which was fine. It may not be the best A/C in the summer. A few steps from the RR station and car rental was PERFECT location!

royalstjean33, Assistante de direction at BEST WESTERN Royal Saint Jean, responded to this review
Dear customer, Thank you for your return about our etablishment. I will inform my team about your nice comments, that will encourage us to continue at the best we can do. Wish you a nice day, Best regards, Samantha Pussacq Assistante de direction

"Business stay in Bordeaux"

4
26/09/2015

A good little Hotel near train station. Also very close to tram station so location is good. Cute restaurant area that I had breakfast in daily at reasonable rate. All the staff fabulous and very helpful. Room clean but small - like rooms all over Europe. Free internet. I would stay again for sure. MB

royalstjean33, Assistante de direction at BEST WESTERN Royal Saint Jean, responded to this review
Dear customer , We would like to thank you for your feedback. I willl transfer all your comments to the entire team to encourage us to be better. Waiting for welcome you again, Best regard , Samantha Pussacq Assistante de direction

"We Moved Hotel!!"

2
26/09/2015

We selected this hotel from Booking.com based on the score it had. However when we arrived we were not met with a hotel of its score of 8.2! The hotel is very nice on the ground floor but when we arrived at our room we found it very small. There is only enough room to open the door and the door to the bathroom fairs no better almost meeting the toilet. Our first night was OK although the A/C unit was loud. Our 2nd night was an although unpalatable affair. It was a Friday and as we soon came to learn outside the hotel is the gathering place for young people in their cars awaiting the tram from the nightclub. That would be fine apart from the car was turned into a disco. We hit our room at 10:30 and were still awake at 2am. We could hear the tremendous noise outside as well as the annoying ac unit and the guests in the rooms next to and above us. There is minimal noise insulation in this hotel! That said they hotel staff were very nice and did as much as they could to make this better/compensate. We checked out early the following morning and went to the Novotel Centre where it costs slightly more but the experience is better.

"Good for a few nights"

4
26/09/2015

A nice little hotel. Comfortable rooms with air conditioning. Water/tea/kettle in room. Good shower.Comfy bed. Safe in room. Although not the best area did feel safe and it was close to railway station, Lovely staff. Breakfast 10 or 14 euros was ok.

"Extended stay ..."

4
17/09/2015

Due to a heatwave over Europe and Madrid/Zaragoza in Spain being our next destination we decided to extend our stay in Bordeaux from 1 week to 2. We were not disappointed! Our stay was made more enjoyable by the efficient friendly staff, comfortable room, good selection of food for breakfast and a coffee maker in our room. Plus a great air conditioner! As other reviewers have mentioned it is close to the railway station (had no trouble with beggars - it's part and parcel of travelling!) We did numerous day trips as Bordeaux is well positioned for visits to vineyard/country side towns to the seaside. Overall a great place to stay when you are a slow traveller ?

royalstjean33, HOTEL MANAGER at BEST WESTERN Royal Saint Jean, responded to this review
Dear VizuS, Many thanks for this very good comment according to your stay at Best Western Royal Saint Jean hotel. I will transmit it to the staff and it would encourage them. I really leased to read you enjoyed the wine region and I hope to have the opportunity to see you again ! Kind regards, Sophie BILLARD

"Great for a one night stopover"

4
15/09/2015

We chose this hotel due its close location to the Gare St Jean Bordeaux train Station and based on trip adviser reviews, after finishing a river cruise we just required an overnight stop before moving on by early train to Carcassonn. We found the hotel very comfortable, well-appointed and in line with its 3 star rating. It was reasonably priced (pre-paid) centennial breakfast included with three hot dish options. Great for our one night stop over, it was perfect and met our requirements.

royalstjean33, Hotel Manager at BEST WESTERN Royal Saint Jean, responded to this review
Dear Gallding, Thank you for your recent trip advisor review. We were very encouraged to read your positive comments about the accommodation, the localization and services at the Hotel. We are really pleased to read the hospitality and the services met your requirement. We look forward to welcoming you back for future stays at the Best Western Royal Saint Jean, Best Regards, Sophie BILLARD

"Ideal hotel for easy access to the station and airport bus"

4
09/09/2015

I was pleased to find that it was just a very short walk from the airport bus station to the hotel and that the station itself is just across the road. Perfect for an overnight between plane and train! Comfortable room, good air conditioning, safe and just a block to the tram that will whisk you to the Bourse building and the centre of town. Good value.

"Very friendly hotel beside great transport hub"

4
28/08/2015

2 mins walk to Saint Jean station and airport bus. 10 mins tram ride to centre. Excellent reception staff. Great value 7 Euro breakfast. Great city. Air-conditioned bedrooms, which was essential in August - small but clean. On the negative side, station vicinity has a few beggers and feels a bit intimidating at night.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear 811Samr, Thank you for your review. I am pleased to read that you liked the hotel and thank you for your helpful feedback. Your comments will help us to improve and offer a superior experience to you and other guests in future. With regards to the beggers, I would like to add that the mayor of Bordeaux is renovating the district of Saint Jean train station to make it more pleasant. I hope we will have the chance of welcoming you back. Kindest regards, Sophie BILLARD

"How to see the best of Bordeaux"

5
25/08/2015

The hotel was ideally located for me: near to the airport shuttle terminus and close to the railway station but without any noise. The staff were extremely welcoming and helpful, explaining to me how to get around the city and get the best out of my stay (3 days) which I did.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear LindaN74, Thank you very much for sharing your experience with us after your recent stay at the Best Western Gare Saint Jean Hotel. We are proud to know that your stay was to your satisfaction and we greatly appreciate your recommendation for our future guests. We look forward to the opportunity of welcoming you back soon. Kind regards, Sophie BILLARD

"Make the rooms boutique and you'd have a fab hotel"

2
25/08/2015

I can't fault the staff or the location (a few mins stroll from the main station), even the decor in the public areas it fine. But, the rooms really are so small that we struggled to have more than one suitcase open at a time.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear guest, Thank you for taking time to write what you liked and what you don't, during your stay. I am really sorry to read that you didn't like your room. We have different rooms that you have tested so, do not hesitate to ask for an other one for your next stay. I hope to welcome you again in order to have the opportunity to increase the experience you had. Best Regards, Sophie BILLARD

"Excellent Service"

4
24/08/2015

We just came back from Bordeaux and were extremely pleased at the service from Royal Saint Jean. The staff are very friendly and go out of your way to look after every request. The breakfast was terrific. Hot and cold foods and plenty. Special call out goes to Anastasia, she was so pleasant and friendly.

"Very good for visiting bordeaux"

3
23/08/2015

Staff extremely good, room small, parking is not good make sure you reserve a parking space even though it is a bit expensive, walking distance into town or tram stop outside. Bathroom extractor fan did not work at time of visit and there is no window in bathroom so extractor would have been nice for steamed from shower

"Good value and location"

5
07/08/2015

Just one block from the Gare St-Jean, this mid-range hotel was clean and comfortable. We stayed on a one-night stopover in Bordeaux, but I would have stayed longer. The desk service was very friendly, and there is even a wine tasting bar at reception. The breakfast buffet had decent variety and good breads/croissants, with a cute seating area that continues the wine-country theme. The hotel even sells bottles of Bordeaux wines if you need last-minute gifts or souvenirs! The hotel is also a half-block away from the very convenient tram, on the line that takes you to the center of town in only three or four stops.

"Small but welcoming excellent hotel with great location"

4
12/05/2015

Even though the rooms are very small, everything else makes up for it. From breakfast to check-out it was great. We almost cancelled the second night and then changed our minds based on the staff's accomadating and kind attitude. Perfect stop if you need to be by the Gare St. Jean and the tram takes you straight to the city center.

royalstjean33, Directeur général at BEST WESTERN Royal Saint Jean, responded to this review
Dear guest, I am very glad that you spend a lovely stay in our hotel and despite of the size of your room, you decided to stay for one more night. I will relate to the team your compliments! Hoping to welcome you another time in our hotel, Regards, Sophie Billard Hotel manager

"friendly staff, small rooms"

3
27/04/2015

Location near the train station was very important. Room was tiny but somewhat expected. Shower was smaller than expected and quite uncomfortable. Staff was friendly but didn't know many answers. The woman who worked the front desk overnight was very nice. We had a very early train to catch and she gave us a wake-up call without us having to ask. She had coffee ready for us when we departed.

royalstjean33, Directrice at BEST WESTERN Royal Saint Jean, responded to this review
Dear guest, Thank you for taking time to write what you liked and what you don't, during your stay. I am really sorry to read that you didn't like your room. we have different rooms that you have tested so, do not hesitate to ask for an other one for your next stay. I hope to welcome you again in order to have the opportunity to increase the experience you had. I will also transmit your good comment to the staff and particularly t the night auditor. Best Regards, Sophie BILLARD

"Spring Break"

4
26/04/2015

Difficult to find fault with this hotel, staff could not have been more helpful and polite. The room not overly large but comfortable, with air con, coffee maker, kettle and flat screen TV. the bathroom was small but well fitted and an excellent shower. Breakfast could not have been better with a good selection which included smoked salmon etc, etc, the coffee was also good, just the thing to get one going for the day.

royalstjean33, Directrice at BEST WESTERN Royal Saint Jean, responded to this review
Dear guest, Thankk you very much for this good comment. I will transmit it to the staff that will be, for sure, very pleased. I am happy to read that you liked all the services of the hotel and I hope to have the pleasure to welcome you again at the hotel. Best Regards Sophie BILLARD

"Good hotel near station"

4
23/09/2014

Small, but good hotel near the St Jean railaway station in Bordeaux. Rooms are relatively small, could be somewhat cramped for two people with large bags, but clean and tidy enough, air-conditioned. Since our French is not good, were very pleased staff spoke good English. Courteous service staff at breakfast and reception, good breakfast although a bit expensive for the choice (14 Euros). Gargae available - best to book it in advance.

"Impressed with St Jean Best Western"

5
22/07/2014

Was worried about quality of hotel before arrival. Did not need to be worried. Samantha at the front desk was accommodating and helpful when we checked in. They kept our bags while we went to Arcachon and our rooms were ready when we returned. They took special care to read our room requests and put our rooms next to each other with the correct type of bedding. Rooms are tiny, it is not a 5* hotel, but for a few nights its perfect and staff is warm and caring.

"Okay for a 1 night stopover near train station"

3
19/06/2014

Definitely ask for a room in the front, it may be noisier overlooking the street but the rooms in the back are tiny and mildew-smelling. We refused the first room on the 3rd floor and were given a much better one, clean-smelling and slightly roomier on the 2nd floor, fine for a 1 night stay on our way from San Sebastian to Bergerac. Right across the street and down a block from St. Jean train station, very convenient.

"Trip to France"

4
23/05/2014

Great value for Euro charged. Also near Bordeaux station. The breakfast provided was adequate for the price of the room. The front lobby did not have much comfort seating for the guests, but I understand that a renovation of the hotel is underway. I had a problem with the Nespresso machine that did not work because the electrical plug was faulty, however once I reported the problem it was fixed.