BEST WESTERN Plus Hotel Bayonne Etche-Ona,  Bordeaux 

4.0/5  - based on 112 guest reviews.
4 rue Martignac, 11 rue Mautrec, 33000, Bordeaux, France - See map
+33 5 56480088 +33 5 56484160



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> Room 1

1 adult


Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Free high speed internet connection
    Free high speed internet connection
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TripAdvisor Traveler Rating
based on 112 traveler reviews
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Located 100 meters from the Grand Theatre in the heart of the UNESCO World Heritage listed "Golden Triangle", the Best Western Plus® Hotel Bayonne Etche-Ona with 61 rooms is an invitation to enjoy life. Ideally located (50m from the Opera), you can explore the city, enjoy all its activities on foot or tram. Arriving by car, you get a discount from the underground and secure public parking of "Grands Hommes" located nearby (contact our reception). The property is composed of two mansions of the 18th century located 40 meters from each other: * "Le Bayonne" entry 4 rue Martignac welcomes you in an Art Deco atmosphere and invites you to discover a new story told with elegance, harmony and sense of detail. The 33 rooms in category "Club", "Deluxe" and "Junior Suite" as well as public areas offer high quality services, where comfort and latest technology go hand in hand. * "The Etche-Ona" located 11 Mautrec Street will offer revisited universe from the end of February, beginning of March 2016. This building can be fully privatized to organize your events/seminars. The benefits: soundproofing, air conditioning, 40 inch TV with international channels, telephone, minibar, coffee and tea facility, safe, bedding and duvet very comfortable natural materials, two sizes of pillow, totally obscuring curtains, bathroom in Corian (marble and resine) bath or shower with rain curtain, cosmetic mirror, hair dryer, towel, toiletries paraben with essential oils. Bathrobe in suites. Services: Free Wi-Fi in your room and public areas, Bar Service, Fitness access from 6:30 am to 9:30 pm, Meeting room of 10 to 50 people, Reception 24h/24, Concierge 24h/24, Room service 24h/24, Laundry services, E-Concierge, Newspapers available at the reception, Room service 24h/24, Laundry service, Shoe shine machine, Luggage local service, Business corner. Breakfast is served from 7:00 to 10:30 am.

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Room 1

Guest reviews

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based on 112 guest reviews
Certificate of Excellence
Business Business 21
Couples Couples 57
Family Family 11
Friends getaway Friends getaway 8
Solo travel Solo travel 4
Sleep Quality
BEST WESTERN Plus Hotel Bayonne Etche-Ona,Bordeaux
  • 4
    « Best location, clean and convenient »

    I liked the bathroom amenities a lot and it was clean, with a view of the city in a small room. The bathroom was tiny but the shower new and excellent. I was a little disappointed to be charged for an extra bottle of water we asked for but overall the place is greatly located close to the tourism office, opera (called Grand Theatre) and one of the longest shopping streets of Europe. Super safe are. The lift does not go straight from the ground floor to the upper floor, everything stop through the reception at the first floor but one gets used to it. I wish Le Monde newspaper would have been available rather than the Figaro but that's a personal taste thing. I will probably book myself there again when I go back. P.S Everything is smaller than what you see on the pics: reception, gym, etc.. surprised us the most when we got there.

    « Quiet city-centre hotel »

    Peaceful Art Deco oasis in the heart of this bustling city. A short walk to the Grand Théatre, close to shops, very close to a tram stop, yet very quiet. The room was small but beautifully decorated and the bathroom was excellent. Breakfast was quite expensive, but good. The staff on reception were very helpful and friendly.

    « Good Location »

    This is a cute hotel with friendly staff and it is very well located. The breakfast was very disappointing for this level of hotel. There was almost no liquid soap left in the dispenser in the bathroom and it was not topped up during my two night stay, which did not leave a good impression about the housekeeping staff. Access to the hotel by car is difficult but it is close enough to everything to walk

    « OK »

    Location is good, although the hotel entrance is not too easy to find since it is hidden away in an alley. From a price point of view, not exactly cheap, but compared to the others in the area quite OK. The breakfast served to the room was good.

    « Great location. Perfect for a quick stay! »

    This hotel is right in the heart of everything you would want to see and do. They have two buildings. We had 4 groups arrive separately. Each group was dropped off at one building, went upstairs with luggage and all to the reception desk only to be directed to the other building. It is just a short walk out and around the corner. We had manageable luggage, it was during the day, and it wasn't raining, so it was OK. It would be worth an advanced inquiry before you arrive. The room was small. The shower was large. Great for a one night stay. The front desk keeper was very nice and helpful.

    « I love Bordeaux »

    Everything was wonderful and the location was perfect. Just a step away from the heart of the city--shops, cafes, attractions. I enjoyed being right where all the action was and highly recommend it to everyone!

    « Concert B & B »

    Hotel is very well placed for central Bordeaux. Parking is handy and hotel easy to find. Welcome wonderful now we are regular visitors. Rooms very adequate but eating limited to breakfast only and not a very large room. Quiet atmosphere - perfect for our overnight needs.

    « Clean, efficient and comfortable »

    Very friendly and efficient welcome, room was very clean and comfortable. Restaurant recommended for evening meal was first class and good value for money. Ample, fresh and tasty breakfast. Would definitely stay there again.

    « Excellent Location »

    Stayed 3 nights in this well situated hotel in the centre of the beautiful city of Bordeaux. The entrance is on a narrow one way street, our room overlooked this and was very quiet with very efficient double glazing should you need it.The hotel was nicely decorated and our room was very comfortable and clean. I particularly liked the bathroom with double sinks and large shower. Breakfast buffet was small but adequate for our needs and the tea made with boiling water set me up for the day. Reception staff pleasant and helpful. Will return to this hotel and lovely city.

    « Perfect hotel, fantastic location. »

    We brought a group of 29 people to stay in a combination of Doubles, Twins or Single rooms. Everybody in the group loved the hotel. The location is excellent for discovering Bordeaux, it is situated very close to a tram stop. There are wonderful shops, restaurants and bars in short walking distance. The hotel staff are very friendly and eager to help with any enquiry. Nothing is too much trouble. The breakfast is perfectly adequate offering a choice of good quality breakfast items. The rooms are so clean and comfortable. Although very centrally located there is no noise at all in the room. The bathrooms are very clean and modern with every amenity available. I would definitely return to this lovely hotel.

  • 4
    « Great Location »

    The hotel sits right in the centre of Bordeaux and is close to restaurants, shops and sight-seeing. However, pulling up outside the hotel in a car is quite difficult as its up a narrow road (one car deep). We used a taxi from the airport so stopping to offload bags wasn't a problem as the car behind us kindly waited. Check-in was smooth and efficient. We booked a junior suite and I have to say the room was lovely. The bed was very large and very comfortable. We had a separate sitting area, however this was not separate to the bedroom. The room also provided us with 2 bathrooms which was very nice to have. Also, this is one of the cleanest hotels I have ever stayed in. It was immaculate. Breakfast was a little disappointing. Not much choice, pastries, ham, cheese, yoghurts and cereals etc. The coffee was lukewarm and the tea was undrinkable (I know, I know, I was in France and they don't drink tea, but really, how hard is it to make a nice cup of tea). Overall, this hotel is fantastic, decorated in Art Deco style, comfortable, great staff and a great location. We would definitely stay there again.

    « Great location & large room »

    Lovely hotel located in the heart of Bordeaux close to trams, cafes, shops & the water. Room was massive, clean, comfortable & staff lovely & professional. Bathroom - well we had one each was large & clean. Breakfast delivered to our room early before our departure was really good. We were thoroughly looked after for our wedding anniversary. Definitely our place of choice when we're next in Bordeaux.

    « Mixed review »

    The room is modern , clean and quiet. However the deluxe king is the smallest room I could imagine! Room width is width of bed with small table on either side. Two people can not walk in the room at the same time. There is no place to have suitcases or store clothes. There is a small closet but with suitcases on floor can not open it. Hotel maybe in great location but space is definitely an issue fir more than one person in room.

    « Poor service level for a claimed 4-stars best western hotels »

    This is not a 4-stars hotel for sure. 3-stars may be. A very poorly equipped gym. A very poorly organised laundry service (they did not pick up the laundry from my room, in the lunch time they told me they would pick it up soon, in the evening the other receptionist told me that they actually do not pick the laundry up and I have to bring it to the reception, so in the end of the day I do not have clean sport clothes for tomorrow morning). Limited choice for the breakfast. Very disappointed. This is not the level of service I would expect from a 4-stars best western hotel.

    « Great situation. »

    Ideally situated in the centre of the city- close to the river and main attractions. Staff were helpful and friendly, allowing us to store our cycles safely indoors overnight. Room was small but modern, clean and with everything you'd expect, such as hot drink facilities, great shower and free wi-if.

    « Few days in Bordeaux »

    A great hotel in a perfect location- completely central. Staff super friendly and very welcoming. We had a suite and the room was nice, great bathrooms but not a super view. We didn't go for their breakfast as it was quite expensive for what it was.

    « Great location. »

    We stayed in Chambre Deluxe or Triple which consisted of 2 singles pushed together plus a an extra single added. Room was very clean with a large bath including separate toilet area -- nice upgrade from the Best Western St. Michel in Paris. We had good luck with the BW properties in France. Hotel is perfectly located on the tram line in center city near all the sites. Breakfast was adequate and very convenient. Fruit, meat, juices, coffee and pastries for $15 euros. Egg dishes cost more. Front desk staffers very pleasant and helpful. Solid 4 star hotel.

    « A lovely hotel »

    We really enjoyed our 4 night stay at this hotel. The room was large and spacious with a separate toilet from bathroom. There are two hotels with same name, we stayed in the one in the Martignac. Just behind the hotel is a beautiful old Cathedral Notre Dame. The hotel is very central for local restaurants, bars and brasseries. The Grand Hotel is just a short walk away as is the Opera House, Tourist Bureau and other points of interest. The staff were very friendly and at all times courteous offering advice and directions. I would definitely recommend this hotel to friends travelling from Australia.

    « Comfortable central location »

    Ideally situated just round the corner from Le Grand Theatre and a tram stop it was very close to many excellent restaurants and shops. The staff were all very friendly and helpful and spoke excellent English. The Club rooms are quite cramped but the Deluxe offer plenty of space and the bathroom was magnificent. The lift is also a bit squeezy.

    « Wonderful welcoming experience, modern conveniences in historic building »

    We had a wonderful experience. Located in an historic 18th century building, the hotel has beautifully decorated rooms with modern amenities. Suggestions from the knowledgeable and helpful staff, particularly Laurence, made our stay exceptional. The building is centrally located, and after parking the car, we could walk/tram anywhere. We were also within walking distance to many lovely terrasses and interesting shops. Bravo to all the staff here! We will definitely return next time we're in Bordeaux.

  • 5
    « Gorgeous small hotel in the centre of Bordeaux »

    We stayed here for a special occasion and definitely chose the right hotel. It is a very small hotel (reception on the first floor) with beautiful rooms and excellent staff who are both friendly and helpful. The beds and bed linen were of good quality, the decor and the bathrooms were lovely. The hotel will provide you with a discount voucher to park in an underground car park for €10.00 for a 24 hour period and this is only a 5 minute walk from the hotel. You are minutes away from all the bistros, restaurants, bars, shopping and promenade. Highly recommended.

    « Perfect location »

    Perfect 'cost-effektive' Hotel in the very heart of old town close to tourist office, the theatre and not far from Place de la Bourse. Excellent service, and a good selection to breakfast. Rooms adequately sized and very elegant modern bathrooms. Will return!

    « Good location and comfy place »

    We stayed in this hotel for two nights while visiting Bordeaux, very well located and cosy room. I enjoyed our stay specially as we were close to all the shops, restaurants and 5 mins walk to the riverside. The staff in the hotel are very friendly and helpful. The breakfast was really good too. The rooms are clean and the bathroom was clean and huge. I really enjoyed our short stay there.

    « Great location near every thing. »

    Very helpful desk staff. The hotel was near the square, restaurants, the river, public transportation - everything you could want. We were able to walk everywhere easily. Really good continental breakfast. WiFi was free and it worked. Excellent for the price.

    « Great stay! Wish we could of stayed longer! »

    Stayed here for one night following the Wales game against Slovakia in Bordeaux. The hotel is centrally located, very clean and modern. The room is a fair size with a comfortable feel, well furnished with a good working TV. There was a large bathroom, stayed in room 201 which looked out onto a back street. The room had a good working air con. Would stay again.

    « Brilliant !! »

    I decided to book in this hotel after a friend told me about his holiday there. I don't regret it at all ! The staff was really nice and helpful. At the reception they gave me advice for good place to eat, or things to visit in the city and how to go there. My room was really cosy and quiet. The breakfast propose lot of different kind of products. I always left the room full !! So thanks Best western Bayonne Etche Ona for the experience !! I will be back for sure !!

    « Très bon hôtel »

    I was looking for an hotel in town with my boyfriend and we chose this one. it is well placed in the middle of the city , next to the tram, the St. Rémi street where there are many choices for restaurants. The staff are lovely and helpful. there reigns a good mood. the room is very good and clean. thank you again for your time and your professionalism.

    « Excellent location »

    Beautifully updated hotel with adequate room for our stuff and an A/C system that worked well. Not much charm like we might have experienced in a French hotel, but this place got the job done. Breakfast certainly adequate.

    « Great location, simple, clean and updated »

    If you are looking for a hotel in a great location that is simple, clean and updated without spending a fortune, this is the place for you. Having stayed at many 3-4 star hotels in France, this was the best. Regarding the breakfast, I would go out and dine at one of the many cafes nearby. I would stay here again.

    « Nice and decent city hotel »

    I was here in April for two nights for my bussines trip and found this hotel very efficient. Great location in the City centre, great privacy, most of the rooms are located in quite street, nice breakfest...

  • 2
    « designed by an accountant »

    I give this hotel 2 stars because its location is excellent and all the staff really do their best to make guests forget what an utterly soulless hotel this is (despite it looking like a classy place from the outside), not to mention a tiny uncomfortable bedroom and a ridiculously small breakfast room (and a breakfast to forget). This is definitely not a 4 star hotel. The airco is very quiet though. Must have been designed by an accountant.

    « In the dark ages.... »

    We have been here for 3 nights. For two nights the air conditioning produced only heat. We had to sleep,with an open window. At 4 AM unconscionable noise started and finally stopped about 7:30 AM Internet speed is glacial - between .66 and 1.00 Mpbs download. The hotel staff is aware of these issues and appear helpless. We would not stay here again when we return to Bordeaux.

    « Great location but very noisy »

    The hotel is well situated in the heart of old Bordeaux, close to the grand Theatre, the Cours de l'Intendance, the Visitor Centre, the Miroir d'Eau and Place de la Bourse - you can walk to most attractions, and the tramway stop nearby will take you everywhere else. The rooms are comfortable but they will only let you have one key, which is a nuisance if you and your roommate are going in different directions. A full American-style breakfast is available for a price right in the hotel - we preferred to buy bread, cheese and fruit at the nearby Marche des Grands Hommes. Lots of restaurants nearby ranging from very high end to McDonalds. The worst thing about it was that our rooms were on the street side so we were treated to shouting revellers all night then noisy garbage collectors starting before dawn. If you choose this hotel, you'd do well to insist on a quiet room away from the street.

    « Rooms just too small »

    Renovated hotel in heart of Bordeaux with nice beds and bedding however everything is just too small to be comfortable. Maybe for one night, it would be ok but we stayed 4 nights, did a deal online and wished we had booked elsewhere just for the space factor. When we checked into the room I rang reception to see if we could upgrade but was told the hotel was full that night and we were not contacted again about our concern that the room was so small. The bathroom has a generous shower but the basin has little space either side so nowhere for your toiletries. I had to tip my makeup into a towel in the basin every morning to get ready. Hairdryer has to be used at the desk as there is nowhere in the bathroom to plug in and there is no mirror so that was also inconvenient. Separate toilet is a plus. Flat screen TV is large. Only one bottle of water supplied at the beginning of the stay seemed rather mean. Not much space to unpack, we just felt like we were in a mess for 4 nights. We didn't bother with breakfast as we felt like we had booked a bad deal and didn't want to spend anymore at the hotel, didn't see any staff at all during our staff as you can just leave your floor and go to the ground floor exit which bypasses reception on the 1st floor. Maybe if breakfast was thrown in, we would have felt less unhappy.

    « Has its quirks, but a fine hotel »

    This hotel is a rather complicated affair, split between two buildings across the alley from each other. It is very centrally located and offers excellent rooms, superior bedding, comfortable furnishings, and absolute cleanliness. The rooms are very quiet. It is reasonably priced and the staff is very accommodating. There are some quirks: The lobby of one building closes at 10:30 PM and guests need to be buzzed in; the lobby of that building is very small with limited seating; the front desk staff (usually one person) is the combination operator, reservation person, receptionist, and bell person; the lobby of the other building is somewhat larger but located on an upper floor (odd, that). The whole thing works, but be prepared for these idiosyncrasies. The best reasons to stay here? Location in the heart of Bordeaux, handy to shopping and dining choices, and a fine, high quality, comfortable hotel room.

    « Perfect hideaway! »

    The room is small but typical for France, mattress and linens were so nice, breakfast was tasty and ample and our room was so quiet! Everything was nearby and in easy walking distance to everything we needed. The Facade is historic but the interiors completely renovated and very nice!

    « Good location and friendly reception »

    This is a newly renovated hotel and while rooms are a bit small it is of decent enough size and is made for the modern traveler with conveniently placed power outlets near the bedside table. We had a free upgrade to a suite the first time which was a lovely surprise. It is worth the money if you intend to spend a few days sightseeing in the city and need more space. The reception staff are friendly and genuinely warm towards travelers. I found them helpful and initiative. To avoid walking around with luggage do check with the hotel before arriving which entrance you should go to as there are 2. Perhaps this is something the hotel management should take note of when sending confirmation of reservation to the guest. Breakfast buffet is the normal pastries, cereal and fruit but no cooked items. A little overpriced at 15 Euros but there are a number of places you can eat at outside the hotel.

    « Good value for money »

    There are 2 entrance to this hotel (there are 2 separate buildings). Our taxi driver took us to the wrong entrance, but the lady was kind enough to call the reception of the other building to help us with our luggage. The check-in process was efficient and we were offered a local map with dining recommendations. Our room was located on 3rd floor and the room was recently remodeled. The 2 twin beds were separated (requested at booking). Even though the room is a little small, the room is equipped with everything we need. The room was clean. Access to the tram is within 1min walk. I want to point out that the entrance to the hotel is in an alley and the reception desk is on the 1st floor. No man is staff on the ground floor (hotel entrance), but there are CCTV. If you are travelling by yourself at night, you might want to check your surroundings.

    « Nice hotel »

    We stayed at this hotel in July 2015 and found it to be very central to all major sight seeing venues. It is just off the main square behind the Grand hotel. Staff friendly and helpful and the rooms where good .

    « Great location, nice boutique hotel, pleasant service, lousy wifi »

    Do not be fooled by the Best Western label: this is a nice boutique hotel (actually pair of hotels around the corner from each other) with no sign of "big chain hotel." The location is unbeatable for walking around the old city. The service is very pleasant and English is spoken. Rooms are typically small but stylish. There is a small fitness room in the basement of the rue Martignac location (if you stay in the rue Mautrec building you have to go over there and use your room key to get in). My only complaint? The Wi-Fi is *awful*. Very slow and balky. It's free, but you get what you pay for.

  • 4
    « Don't stay here with a car! »

    Hotel is in an excellent location and would recommend it. However, if arriving in one's own car it is a nightmare to find because of "interdit" streets and the car has to be garaged in the Grand Hommes car park, about 5 minutes' walk from the hotel.

    « First rate accommodation, and super convenient »

    We stayed one night with friends in beautiful Bordeaux. This hotel couldn't be better placed - about 2 minutes from the Opera House. And it's all been recently refurbished, so everything is new and sparkly and everything works. A very comfortable room, not over large though. The bath was too small - short and narrow, it would have been better with a large shower, which our friend's room had. The breakfast looked fine although we didn't use it (there are too many to choose from nearby). The staff were just great and couldn't have been more helpful.Overall - brilliant, can't recommend it highly enough.

    « Staff and location »

    Great location, friendly staff and time way too short. We should have stayed longer. Bed was exceptional. Staff were very helpful and we were made to feel at home. At the heart of things with pedestrian area and transport links. Hope to get back here soon.

    « Well furnished centrally located hotel »

    Lovely hotel on the Cours de Intendance, stones throw from opera and St catherine street shopping street. Access was a bit tricky as our car with luggage could not get into the hotel entrance on a one way street. Had to leave the car in a quiet back lane until after check-in. The bubbly receptionist gave a voucher and showed us parking at the nearby circular shopping mall Grand Hommes. Room was newly furnished and everything works wonderfully. Loved this place, near to everthing & everywhere and slightly cheaper than a few comparables nearby.

    « Small bu very good »

    Stayed at this hotel for business for 2 nights. It's a small hotel, located smack in the middle of the city, near the tram station, a parking lot for the car, shops and restaurants. Super friendly and efficient staff. There's a small gym in the basement. Free WiFi available but need to reconnect every time you leave the hotel... could be automatic. But that's a detail. The rooms are well appointed and ok size for someone like me. But for a couple or for bigger size travellers, they might feel a bit cramped. Especially the rooms xx1, xx2, which are right next to the elevator. They are so close to each other that I'm sure you hear everything. My room had a second door, which worked wonders to block the noises from the corridor. The closet is also too small and not deep enough. It means that when you are hanging clothes, the hangers will hit the back of the closet and I'm pretty sure my neighbor could hear the banging because i could hear it when he/she did the same... Another little thing: the hotel tries to go green and asks its guests to help the environment by hanging towels that can re-used, which I did. But the housekeeper changed them for new ones anyway, on both nights... I don't see the point... But all in all, had a great stay and would recommend it without hesitation.

    « Location,location,location. »

    Yup,a great location for this newly-renovated hotel close to trams,shops and all the bars and restaurants of the old part of the city. They've done a great job with the renovation work to give the place an intimate,boutique hotel vibe. Smart decor,good furnishings,gleaming bathroom. Although we had a room at the front overlooking the busy main street we couldn't hear a thing through the old-fashioned double windows and slept well every night. Staff are friendly and efficient and take time to highlight the best places to visit on a map they provide. Also it being January we scored a great deal of just over €100 a night. Highly recommended.

    « Centre of Bordeaux »

    Highly recommend this hotel. We stayed there as it was in the centre so could walk out the door and right in the midst of things including the Christmas market which was on whilst we were there. From the reception when we arrived through to breakfast and booking out the service was without fault. The room was immaculate and had two bathrooms which we weren't expecting. Wifi service excellent. We only stayed for one night but wished we could have stayed longer and certainly want to return in the future.

    « Great place to stay in Bordeaux »

    My husband and I stayed over this past weekend. we would definitely stay here again. First and foremost, the staff is excellent. Very friendly and anxious to help in any way that they can. We asked for, and received dining suggestions. We went to 2 of the recommended places and they were wonderful. When we left, the person at the desk was most helpful in our attempts to change train tickets. We stayed In an updated room and it was very nice. It was a standard room, so smaller than some but larger than others we have had in France. But everything was new and just great for our needs. The bathroom had a tub versus a shower so you may want to check into that if you have a preference. Also, the location is perfect - on the pedestrian only area, and a stone's throw from the Grand Theatre. The entrance is on a side street and our room (#302) was very quiet. We only had breakfast there on the first day, but it was very good and fits the bill for us Americans.

    « Small Hotel Located In An Alley By The Grand Theater »

    Since they are renovating this hotel, I can't say what the rooms and general décor will be like when you stay here. But the location will remain the same. And probably the breakfast and availability of daily newspapers. I hope they improve the bed and pillow comfort. There are two wings, an alley apart, but smack by the Place de la Comedie. If you go to the wrong building, the reception will direct you to the right one. But if you are facing the opera house, just turn around and walk down the alley. You will find the hotel halfway down the route. Like I said this an excellent location to the tram, opera, shops, river, market, and most of the city sites. It's probably a 30-40 minute walk to the SNCF but the B tram will drop by Place Quinconces and it's a very short walk from there. If in doubt stop at the tourist office on your walk. Not only is this hotel under renovation but so is the Gare. So if you come by train, find your way out to the street and take the tram going to the right. Buy a ticket from the kiosk, but if you don't have the time or understand the instructions it's on the honor system and if you're a tourist in a rush, maybe they'll forgive you.

    « Overnight shopping trip in Bordeaux »

    Superb location right in the center of Bordeaux shopping. Allowing us to drop off shopping bags and take a break. What I had not realized is the hotel is in two separate buildings both with excellent llocations a minute apart. However one part has been beautifully refurbished the other remains in a tired condition awaiting refurbishment. This sadly is where we were located. Our booking was for a superior twin. Sadly there was nothing superior about it. In the room description it said bath and shower. This turned out to be an old wayward shower hose over the high sided bath. Not a separate shower All said very friendly staff tea & coffee in our room which was spotless. We will use the Best Western again when the refurbishment is complete.

  • 4
    « Good location »

    I stayed here one night, and although quite difficult to locate, once found you realize the location is convenient to tram and Rue St. Catherine. Room was a bit small but probably large by European standards. Coffee in room is instant. :( Breakfast was more than ample. Desk staff was very helpful with check-in and calling taxis.

    « Central location but NOISY »

    The Etche Ona is right downtown, half a block from the Grand Theatre, easy walking distance to most attractions and great shopping, easy access to the tram that will take you just about anywhere in the city. The room was rather cramped - and the decor somewhat tired - not unusual for rooms in older European buildings - but clean. The beds were comfortable and reasonably well equipped with an electric kettle, complimentary tea bags and instant coffee. There is an elevator. Breakfast not included, but there seemed to be a choice of continental or full breakfast. We didn't take it, preferring to buy pastries and fruit from the Marche des Grands Hommes which is about a block away. They would only give us one plastic room key, which couldn't be left at the reception desk. The room key had to be inserted into a slot in the room in order to get the electricity to work. So when we decided to go separate ways for the day, one of us would be without room access or electricity. The front desk staff did show us how to trigger the electricity with the little card the maids leave to tell you they were there, and would let us in if we didn't have the key, but it was a bit inconvenient. The place was also hard to find on first go as the little alley it's located on is just off of the big plaza closed to traffic between the Grand Theatre and the Grand Hotel. It doesn't look like you can drive there, and it's a bit tricky because the way is marked by permanent pylons that are the same color as the paving stones so one of us had to get out of the car, locate the entrance and the hotel, then guide the driver in. We unloaded the bags at the front door, then went to find the parking garage, at the Marche des Grands Hommes. It cost us about 43 euros for three nights to park. Apparently this was a discount off the normal rate, as we were staying at the hotel. The hotel staff took our bags up so they were already In the room when we got back. The staff were helpful and pleasant. The wifi worked well. There is also a computer and printer in the lobby where we could print off the tickets for city and wine tours that we had bought online. The worst thing about this room was the absolutely infernal racket in the street outside that seemed to go on throughout the hours that we would have preferred to have spent sleeping. Revelers in the street screaming at all hours of the night. Every morning at about five there seemed to be a number of trucks stopping right under our window - the drivers were yelling at each other and God knows what they were doing but it sounded like they were smashing bottles and crashing heavy metal furniture. This went on for hours. Sleep impossible. We spent three weeks in France; this hotel was the absolute worst and also the most expensive. I would not stay there again, or if I did, I would INSIST on a room away from the street.

    « Great location »

    Stayed for 6 nights while at a conference. Excellent location, friendly staff, clean and reasonable size room for Europe. Easy walking access to the main areas of Bordeaux. Very close to public transport. The free wifi is fairly fast and always working

    « Great location, quiet, and friendly...perfect »

    The staff was very friendly and helpful during the whole stay. They went out of their way to help us find good food and whatever else we needed. The rooms were small, normal for Bordeaux, but were very clean. Maid service was great. Staying downtown Bordeaux can be noisy with all the pubs but this hotel's location was perfect for some peace and quiet. It is within a stones throw of the tram and my favorite wine store in Bordeaux. It is within 5 minutes walk of everything! Food, waterfront, shopping, etc. Perfect location. The best part for me is the parking. This hotel has a reduced rate for parking at the Grand Hommes parking structure. It is about a 4 minute walk from hotel and very reasonable. (approx 55 Euro for a week parking). I will go back to this hotel. I travel for business there for about 20 nights a year. This is the new hotel for me. Quiet nights, friendly staff, good parking, and great location. What else could you want? I did not try the hotel breakfast because I am not a big breakfast person so I could not comment on that.

    « Nice hotel in a great location and helpful staff »

    I stayed in the old Etche-Ona building and although the room was a bit run down, it was adequate and fine for the price. The things that needed to be clean were clean and the bed was fine. The bathroom was surprisingly large and had a full-sized bathtub, which was nice. The reception staff was extremely helpful and friendly, particularly Laurence and the woman who helped me with an email arrangement with a restaurant. The location can't be beat!

    « Great little hotel with a fantastic location and staff. Quiet, nice breakfast. »

    Just a block off the main square in Bordeaux - the heart of town, without the noise. This was an overnight before getting on a riverboat cruise. Easy walking distance of all the sights and some great restaurants. Nice size room, but marginal WiFi. Sarah and Laurence at the desk were great! Extremely helpful and flexible with helping us make our boarding window. Would absolutely recommend this hotel. No bar or dining room - but there is so much, so close it doesn't matter. This place is a great deal.

    « Great location and room with balcony in new section »

    Visited for two nights in August which was the perfect length of stay to take in this city. The hotel is easy enough to find with a sat nav. We also called ahead for directions and to say we were bringing a car which was helpful. On arrival we were able to stop in the street outside and take the bags in to reception which is up one floor. They gave us directions to park the car which was a two minute drive under the nearby shopping centre. Under 5 mins walk back to the hotel. Check in was simple and we were in a room on the 1st floor about the reception which I was concerned about noise but nicely surprised when we got into the room to find we had a balcony overlooking the Main Street. Wonderful to be able to sit out and watch the world go by. I would email ahead and ask if a balcony room is available. The bed was comfortable and had a TV, fridge, coffee facilities etc. Bathroom was as expected with good shower. Everything was clean and new as this part of the hotel has recently been refurbished. Breakfast buffet looked reasonable but had decided not to take it at the cost bearing in mind it is the city centre and there are plenty of nearby cafe's and restaurants to choose from. The hotel is right in the centre so easy to walk to all the main tourist sites. We were given a voucher at the hotel reception for a reduced fee at the car park which on leaving the car park was to be paid in the office on level 2. This was €28 euro for two nights so still not cheap but acceptable and easy/secure. Great hotel which is modern and clean in brilliant location. Would recommend to friends visiting the city.

    « Paul Cordwell »

    Another superb French Best Western Hotel. This was the third that my partner and I have stayed in this year and if you are looking for something different from the "every room is the same" kind of hotel in France check out Best Western's. We have been so impressed by them in France that we look at their website first. Their locations have always proved central and whilst their rooms have always been different they are always clean and very functional. Etcha Ona was no different and the staff were yet again friendly and extremely helpful. Highly recommended.

    « Perfect location »

    The location is absolutely perfect! You can walk to the main food, shopping areas and supermarket. The tour office is very close if you have something booked. The tram to the train station is also very close. The room itself was comfortable with a nice big bathroom and comfy bed. Furnishings are not ultra modern but the location is just so good!

    « Good central hotel but watch your valuables! »

    This hotel has a good central location in a city built for walking. We stayed in the new so-called 4* section of the hotel in room which was quite small albeit recently refurbished to a good standard EXCEPT!!...If like us you have previously been a victim of theft from your hotel room then the use of a room safe is pretty high up on the list of ?must haves?. Most hotels highly recommend their use so you can imagine my great surprise when the room safe moved! It was not fixed to anything!! As you can see from the photograph you can pick it up and put in your case and walk out with it. Do you think your travel insurance would pay out if the safe or the items in it were so easily stolen?? When I reported the matter to the desk I was told that they were ALL like it, none of the safes in the refurbished section were fixed to anything.....truly flabbergasted. We were initially met with shrugged shoulders and nothing more. The following day I informed the manager of my concerns and she repeated that fact that all the room were like it. I tried to explain that my valuables could not be safe when the safe could be so easily removed. We were later offered to be moved to the inferior side of the hotel where the room safes were fixed but that was unacceptable. As part of the Best Western group of hotels I cannot believe that this hotel spent the money to refurbish the hotel and did not think of securing the room safes, totally ridiculous! IF YOU ARE STAYING IN THE REFURBISHED SIDE OF THIS HOTEL MAKE SURE THEY CONFIRM THAT THE SAFE IS SECURE WHEN YOU BOOK OR DON'T BE SURPRISED AT WHAT MAY HAPPEN TO YOUR VALUABLES!

  • 5
    « Great value hotel »

    This is a great hotel for a few days stay in Bordeaux. We arrived late in the evening and received a lovely welcome. The service was great - I asked if they had an iron and within about 3 minutes an iron and ironing board were delivered to the room! The location is perfect for exploring the city and our room was spotlessly clean and modern. We enjoyed our stay very much. We didn't have breakfast as there are lots of cafes very nearby.

    « Lovely hotel in centre of Bordeaux »

    Newly refurbished hotel in the centre of Bordeaux - you couldn't ask for a better location. We had the Club Room which I believe are all the newly refurbished rooms. Friendly and helpful staff. We didn't eat at the hotel so cannot comment but the vicinity has many cafes/brasseries to suit all pockets. Highly recommend!

    « Very disappointing, pictures didn't show the truth !! »

    What made me disappointed is that the pictures published by the management is for the other Best Western hotel in the Main Street. The rooms are very basic with minimum amenities. The breakfast buffet costs €13 with very few choices of patisserie, cheese, and meet. We didn't have breakfast in the hotel because it doesn't worth the price. The free Wifi intern is extremely slow. The TV is very small and old with few Channels. In the bathroom there is a small bottle of something to be used as a shower gel, shampoo, or conditioner !!!

    « In the heart of Bordeaux and quiet »

    There are two halves to this hotel. We stayed at the recently refurbed half. As you would expect as it has had a make over the hotel is in good nick and smart to the point of boutique. Our room was on the small side but had all the mod cons and was very quiet. Situated at the back of the Grand Hotel this hotel is in a central location ideal for exploring old Bordeaux and the trams stop around the corner if you want to go further afield. Service was all that was required.

    « Bordeaux stop over on way to Pyrenees »

    Traveled from Melb on Emerites then TGV train to arrive after 39 hours traveling Dropped at hotel and was booked into a superb room -comfortable and well appointed asked for some eggs and fruit and received three beaties with cantaloupe diced two ripe plums some cherry tomatoes and my life returned best welcome yet location in Bordeaux is brilliant breakfast room is small but food great will stop here anytime in Bordeaux value for money and close to everything thanks to all the staff

    « Excellent location, excellent hotel! »

    This hotel has two sections, we stayed in the renovated section, apparently. It was really terrific. The rooms were immaculate and quiet, the air-conditioning was very efficient, the bathroom was really well appointed and the bed was exceptionally comfortable. The breakfast was very good. Located only 50 meters from the top end of Rue St Catherine it is ideally located to access all the main attractions of the city of Bordeaux. Definitely recommend this hotel.

    « Ideally located city hotel with more than sufficient amenities, well-priced. »

    Very clean hotel, with nice staff, It couldn't have been more well-located and was very reasonably priced. Breakfast (if not taken in hotel) is available in the surrounding area if you ike. Resaturants and most sites, and public transport is located very closely.

    « great location »

    The hotel is situated just off the main square by a matter of yards and is central to all sights. The staff is very helpful and friendly. The buffet breakfast is well worth the money. Situated within a few minutes walk into the side streets there are plenty of bars and restaurants .

    « Location rocks »

    The hotel was in a very central location. The room was clean but not very spacious-we could tolerate that for one night. However reaching the hotel by car was hard-because the road to the hotel is kept closed and you need to get a password from the hotel to get the road opened. Therefore contact the reception beforehand and learn all the details.

    « Perfect location, great staff and service »

    The Bayonne was situated perfectly: in the Golden Triangle of shops, entertainment, restaurants. The staff was always friendly and solicitous. The main draw back was the brand new renovations. Rooms have an inadequate storage or hanging facilities, or even surfaces to set one's belonging. Bathroom were lacking the basic towel rack.

  • 4
    « Good choice in Bordeaux »

    Excellent location, close to tourist office and opposite the grand theater, close to restaurants. Accessible to the longest shopping Street and Apple store. Water front with historical sites and recreational opportunities by public transport tram. taxi service close by. Hotel staff very helpful. Good value for the money, will stay here again.

    « Location perfect and quite »

    The location is perfect for a weekend visit. Just exit the hotel and your are in the heart of Bordeaux. The location in the small street makes the room very quite , no traffic noise so sleeping is very good.

    « Room smelled like smoke/ wrong size beds »

    reserved two king size beds on line. arrived at hotel, received two double size beds, extremely small rooms, one room smelled terrible like smoke, no option to move, tried to get refund and leave and would not give refund only offered a free breakfast. totally disappointed. very obvious from reservation that we wanted two connecting king rooms. if that is unavailbe, you should not be able to reserve. be careful when reserving on line

    « Excellent stay »

    We loved this hotel in Bordeaux as it was close to the tourist office and in the popular tourist area of Bordeaux. Tucked away on a side street meant a good night's rest. Our room was a great size for 2 people and we enjoyed having a tub as well as a shower in the bathroom. Would definitely stay here again on my next visit to Bordeaux.

    « Beautiful city »

    Very central location. Quiet hotel. Clean and comfortable. Helpful staff. Petit breakfast not good. Beautiful city. Hotel within walking distance of riverside, theaters, restaurants, and shopping. Bordeaux well worth a visit.

    « Ideal location, helpful and charming staff »

    A very comfortable stay in a superior room. Perhaps the only downside was that the staff of the adjacent 'Grand Hotel de Bordeaux' took their smoking breaks opposite our hotel. Although they never disturbed us, an open window would draw in their smoke. Certainly not the fault of Best Western - perhaps someone should speak to the Grand Hotel management.


Getting to the hotel ...

All directions
·From: Paris Highway A10. After the Bridge Aquitaine take Exit 4/4C Bordeaux Centre Ville direction. Then go straight ahead and follow Cours St Louis, Cours Portal, Cours de Verdun. Arriving at Tourny Place (statue in the middle), at the traffic lights turn left to take Allees de Tourny (long place). Continue until you arrive on the square Place de la Comedie. Then turn in the Rue Mautrec which is the last street on your right and you will find the Etche Ona building on your right. For the Bayonne building, follow the Mautrec Street up to the end and turn left into Rue Martignac to the Best Western Plus® Hotel Bayonne Etche-Ona. Preferred rate granted at Grands Hommes car park, contact our f...

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