The Best Western Hotel Domicil is a beautifully decorated Art Deco hotel. It is located in a central but quiet location in the city center. It is atrium-style. Public transportation is nearby. There is a minimum rate on request. We feature a full breakfast buffet included in your rate, Red Sea Restaurant, lounge, meeting and banquet facilities, conference room, photocopy services, 24-hour front desk, concierge, express check-out, safe deposit box, laundry/valet services, shoe shine machine and hairdressing saloon. Our guest rooms have cable television, direct dial telephone, single serve coffee maker, hair dryer, iron, ironing board, mini bar and room service. Enjoy your stay. City of Bonn will levy an additional tax of 5% of the room rate that is not included in your room rate.
My individual room was one meter wide, it was like being in a ship.. the price of 137 Euros for a night in a supposed 4 stars hotel was ok, but then I found a hotel with a maximum of 2 stars, very old, bad maintended and very crappy The mattress, springs that Hurts!!
Martina S, Manager at Best Western Hotel Domicil, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Martina Schein Manager Best Western Hotel Domicil
We stayed here when we had an exhibition in Cologne. It's quite close to the train station. My room had his entrance ‘outside'. The room itself was okay, normal space, it was clean, the bed was a queen bed. Next to the room there was a restaurant.. and I guess the air system was the same as in my room.. I could smell the restaurant in my bath room very good and that is not what you are looking for when you want a read stay. Same for the noise. The tram is nearby and it sounds like it's riding next to your head. Annoying. Staff however was very very friendly and the breakfast was fine.
Martina S, Front Office Manager at Best Western Hotel Domicil, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Martina Schein Manager Best Western Hotel Domicil
We have stayed at hundreds of hotels over the last few years, big and small. This hotel was a major disappointment for a 4 star hotel, excluding the fantastic staff. The positives: the staff was exceptionally friendly and accommodating from the ladies at the reception desk to the cheery lady at breakfast, great water pressure in sink, good WiFi, great location close to restaurants and transportation. The negatives: the property and room are run down looking and in big need of a remodeling, the lighting in our room was horrible and made us feel like we were living in a cave when the sun disappeared, the carpet was stained, the paint on the walls was rough looking, the breakfast is basic but a major step down from what we have received in the 3 star hotels we have been in for the last 2 weeks ( no sweet pastries at all), the room had a patio but the hotel told us not to keep the door open because they have an ant problem, NO AIR CONDITIONING (4 star hotels don't make their guests sweat.). Bottom line- they say this is a 4 star hotel but we have stayed in 4 star hotels and this doesn't even come close. 4 star hotels have air conditioning and a higher level of accommodations. We would not stay at this hotel again and we paid about $200/night. This may be worth about $75/night. How stupid were we????
Journey18646288638, Public Relations Manager at Best Western Hotel Domicil, responded to this review
Dear guest, thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. In Germany, the hotel stars are awarded by the DEHOGA and this according to predetermined criteria, which are checked on site. Our house was classified by the DEHOGA as a 4 star hotel. There was no criterion regarding existing air conditioning. The Hotel Domicil has been awarded several times for its outstanding architecture. That our house does not always appeal, we understand, as it is a very individual house. During your stay in Bonn we had daytime temperatures of 23 degrees and nighttime temperatures between 10 and 13 degrees. Your inhabited room is located in the leafy courtyard of our hotel and has 4 windows, which you had opened.(?) There are also 6 light sources, 3 wall-, 1 desk- and 2 bedside lamps in the room. It is a pity,that you did not contact us during your stay, to ask for an other room. We would gladly have offered you another in the house, which you might have liked better, especially since our hotel has completely different rooms. We wish you all the best. Yours sincerely, Martina Schein Manager Best Western Hotel Domicil
We have stayed at hundreds of hotels over the last few years, big and small. This hotel was a major disappointment for a 4 star hotel, excluding the fantastic staff. I'm not sure why people are giving this hotel such high reviews. The owner must have a lot of relatives writing these reviews. The positives: the staff was exceptionally friendly and accommodating from the ladies at the reception desk to the cheery lady at breakfast, great water pressure in sink, good WiFi, great location close to restaurants and transportation. The negatives: the property and room are run down looking and in big need of a remodeling, the lighting in our room was horrible and made us feel like we were living in a cave when the sun disappeared, the carpet was stained, the paint on the walls was rough looking, the breakfast is basic but a major step down from what we have received in the 3 star hotels we have been in for the last 2 weeks ( no sweet pastries at all), the room had a patio but the hotel told us not to keep the door open because they have an ant problem, NO AIR CONDITIONING (4 star hotels don't make their guests sweat.). Bottom line- they say this is a 4 star hotel but we have stayed in 4 star hotels and this doesn't even come close. 4 star hotels have air conditioning and a higher level of accommodations. We would not stay at this hotel again and we paid about $200/night. This may be worth about $75/night. How stupid were we????
Journey18646288638, Leiter Gästebetreuung at Best Western Hotel Domicil, responded to this review
Dear guests, thank you for your interesting report about our house and for your insight into your personal views on hotels in general. In Germany, the hotel stars are awarded by the DEHOGA and this according to predetermined criteria, which are checked on site. Our house was classified by the DEHOGA as a 4 star hotel. The Hotel Domicil has been awarded several times for its outstanding architecture. That the hotel does not always appeal, we understand, as it is a very individual house. During your stay in Bonn we had daytime temperatures of 23 degrees and nighttime temperatures between 11 and 14 degrees. Your inhabited room is located in the leafy courtyard of our hotel and has 4 windows, which you had opened. There are also 6 light sources, 3 wall-, 1 desk- and 2 bedside lamps in the room. We can not understand your opinion on the good guest reviews, especially since these guests come back again and again, because they like it with us. Especially sad we find your statement regarding the other reviews. This does not correspond to the truth. We wish you all the best.
Rooms are large and well equipped, everything is in good order. The location is perfect regarding access to public transport, which in Bonn, is just amazingly well layed out, quick, frequent, and cheap. The disadvantage comes with the noise of the trams. Even in the cortyard room one could feel the trembling a little bit. It must be very hard to sleep n the front rooms. There is no aircon but that is secondary if there are no 39 centigrades. The breakfast is excellent.
Nice hotel that was not too expensive. Good business rates if you book in advance. Rooms quite big, sunny. Nice for working. Breakfast healthy. Staff was very polite. I will come back for my next trip in Bonn.
Location: This hotel, with it's mixed architecture and modern interior, is set in a central location within a short walk of main transport links. Likewise it is only a short distance from major landmarks, the city centre and of course shopping and many eateries. By size and location it is aimed at short stay leisure or business trips. Room: The rooms are arranged around an oval centre and as such are all curved, incorporating built in bathrooms and wardrobe space so that the room does not loose space or shape, while its large windows give plenty of natural light and fresh air. The bed and pillows were perfectly comfortable. Amenities: Desk, armchair and reading light along with mini bar and trouser press were present in our room. The hotel also offered breakfast with a range of fresh cooked and continental options, and indoor or outdoor seating.It also offered a bar and downstairs lounge area. Service: This is were the hotel truly stood out from our short visit. The staff were all welcoming, polite and helpful. Being able to assist us in English and to offer a map of the area and identifying points of interest were offered immediately. Our slightly early arrival was accommodated to the best of their ability which we were very grateful for. Our stay was fully explained, including check out and breakfast, and if we should need any further assistance. A friendly greeting was always waiting when arrived back. This pleasant atmosphere extended to the breakfast and cleaning staff, all of whom carried out their work without any disruption to ourselves. Overall, a great night sleep in a central location, with outstanding service offered. Ticks all of the boxes for the purpose of the hotel and the clientel it is aimed at. The cost was worth the stay.
if you are not looking for anything special, this hotel is a good choice. The location is great (4-5 mins from the train station and the city centre). The employees are very polite (at any time of the day). Breakfast is average. Rooms are clean. There is carpet in the rooms that I personally do not like. Internet speed was good. Overall, no major complaint.
Had a good couple of days in this small, quaint hotel in pretty surroundings. Room had lots of nooks and crannies with everything you need imaginatively squeezed in. Nice Juliette balcony looking out onto a pleasant courtyard. Efficient reception. Excellent breakfast. Amazing location close to transport links and downtown Bonn. Bathroom could have done with a longer shower hose for someone 6' tall! No sign of any a/c so could be hot in summer.
Although quite centrally located this hotel is pleasantly quiet. Some of the rooms are quite oddly shaped and maybe not the most practical but beds and facilities (breakfast, sauna etc) are great and make up for that. As does the very friendly staff. Do note: no air conditioning and kind of hard to reach by car as it the street is officially for local use 0nly.
The hotel is clean, comfortable, reachable by walk, it is almost close to the train station, have a good breakfast ?? They also have a nice staff But they don't have air conditioning and this make the place very hot in summer ??, they also don't have water in their rooms ??
The first impression might be strange and questionable, but there is something highly amazing & amusing in this place; at the end, I taught it's a pity for staying only one night. The furniture is somehow unreal, obviously it belongs to some old, distant times, yet it has charm nowadays, like crazy retro style. Some other details as well - interior design, elevator, basement club, entrance hall... even the desk is somehow unusual. However all that together make positive impact and feeling like you're in your own weird memories or in the aunty's house with specific scents and books all around! Sleeping quality is very good, bathroom quite practical, yet dinning area for breakfast astonished me! The content as well as it looks like a place with one or two extra stars. It is in a form of lovely glass terrace, not with so beautiful view but still as a sort of window to Bonn's private lives; like you're having breakfast with locals! I will certainly return here, just love this feeling even when writing this... :)
The Domicil hotel has a cozy familiar charme to it. Although the design might seem a bit oldfashioned, it is definitely in style. With the main railway station and Stadthaus metro station just 5 mins walk away respectively the location is quite good. For the standard offered it's a bit pricey, though.
I stayed in this hotel for the second time this year, for 2-day trips to Bonn. It is very close to the Bonn central railway station, yet the location manage to guarantee a quiet side for some rooms (be sure to ask it before, if you are sensitive to the noise). Very efficient staff, hearty breakfast. Good for the business travellers, less convinced for those looking to the special holiday ambience, though.
Love this hotel I stayed with my husband for 2 nights it is a very good place for shopping it is located in the city centre,easily accessible to the main train station,very cozy ambience inside the room enjoyed staying here
We had a nice one night stay in this hotel in Bonn. The room was clean and big enough, just like the bathroom. The bed was good. The breakfast was perfect! Different kind of things and all of them were yummie. (Muesli, eggs, saucages, bread, salmon, meat, different kind of cheese etc.) You can walk to everything and there is a parking station close. Unfortunately we couldnt park with the hotel. Its the only critical feedback :)
Love this hotel - 10 minutes walk from the station (Bonn Hbf), then five minutes on from the hotel into the central shopping area of Bonn. Hotel is clean, friendly, always helpful reception desk, nice breakfast room. There are plenty of places for evening meals very close by.
location excellent, based near tram and buss station. excellent Wi-Fi. Staff polite and pleasant, especially one lady named Sunshine. the dining area is small, but wealthy and healthy choices with beautiful view at the garden.
During a weekend trip to Grmany I was staying with family in the Hotel Domicil Best Western in Bonn. I drove there by car from the Netherlands. Upon arrival and checking in into the hotel I was informed that for that entre stay I could park my car in one my car in one of the 4 available parking spaces of the hotel. I was also informed that anyone who used the hotel's parking space had to leave their car keys at the reception each time they planned to leave the hotel in case they were planning on leaving the car parked at the hotel. This was "for emergency purposes" so in case something happened, such as a fire, the car could be moved by the hotel personnel and parked somewhere else for safety reasons. The second day I left my key at the reception but when I returned to pick it up at the end of the day, as the time before, I was told by the reception that it was missing. Apparently no one had noticed that the key was missing and for how long it was missing till I went by to ask for it back. The lady who was working at the reception from the afternoon couldn't provide me with an explanation of how my car key was missing, how long and what to do next. Instead I was told to check in my room when I clearly had not asked for the key since I left it at the reception in the morning before leaving. For some reason it seemed this lady was implying that I may have taken the key and forgotten that I had it. Her and her colleague who said was responsible for the cars assured me of how they knew my face and would remember if I had picked up the key yet again they were telling me to double check my room...seriously!! So now the person standing in front of me it telling me the colleague to whom I had handed the car key could not be called because was home and sick, there is no explanation of my missing car key; no guarantee that my car is safe for the night; the only person who could know where my key could be “cannot be called”; I had to double check myself and wait till the next morning when they'd know more. So I guess the sick colleague would miraculously show up the next morning solve the problem right away. Only after a lot of effort, arguments and discussion till the sick colleague was called. While on the phone she mentioned remembering that I handed her the car key in the morning but also had no explanation how it was missing. After sitting and waiting for about an hour without any update, the sick colleagues arrived back to the hotel and without saying a word just went behind the reception to check again all the room boxes and drawers that her colleagues had already check over and over. Again after insisting on finding my key was it decided to look at the security video. All 4 hotel workers present at this point watched the video for over an hour; in the meantime talking and whispering to each other and not one person felt like giving an update. My car key was still missing and they could not explain it!!!! Again we had to ask for an update and only thing that was said was “we are looking.” Since it was taking so long and still nothing close to an explanation was given, my girlfriend, her dad and I persisted to have the reception call the police so I could make a statement. This was after hours of waiting without getting updated while the hotel workers watched the security video, talked to each other. Of course we couldn't know what they were talking about because they were speaking German. Once the police arrived and we thought we'd make some progress till the police officer started talking to one of the ladies at the reception. They were speaking German, we THE VICTIMS not understanding a word and of course not getting any translation. We request them to speak English so we can follow and the police turns to my girlfriend and replies rudely "we are in Germany so we speak German!!!" he then turned back to the receptionist and they preceded with their talk. When we finally get the chance to talk to the police officer he asks me, the owner of the car, patronizing questions such as "what's so good about the car, is it a Rolls Royce, Porsche? Why would someone want to take a car not that expensive? We don't see a case here, a car key disappeared out of nowhere". These are the first words of someone supposed to help the situation!! As much I would like to tell more about the rude officer, the issue at hand is mainly about the hotel reception. In the meantime still no update from the hotel workers watching the security video till we asked for it. After watching most of the video the receptionists spot something strange in the video at around 19:00. It appeared that some lady, neither a guest nor a worker, walked into the hotel, went behind the reception, looked around and in the end took my key. Of course after this point, the tone of the officer changed as now things seemed to be more serious than before. Now how can all this happen when there is someone supposed to be at the reception all the time or keeping watch on the guest's property left in the boxes corresponding to their rooms? Had I not asked for my key on Friday, I would have found out it was missing till Sunday when I had to leave and of course it would have been late. Now that we found the explanation of the missing car key, I provided my information to the officer and my next question to the reception was how they were going to handle the situation to resolve my problem, who would pay for the expenses that came out of solving my problem…….again, silence!!! And then I get to hear from the reception that I had to solve the problem myself, clearly not taking any responsibility that a guest's property was stolen under their watch. The next morning, a different hotel worker was present and had been told to help us further. Her colleagues had updated her about my missing key. Thankfully this lady was nicer and helped us in finding solutions to problem at hand. After a phone call with her the hotel manager she informs us that the night before the manager had offered the option of having using DHL to send my second key from the Netherlands to Bonn and the expense would be covered by the hotel. This was the first time we had of this option; the hotel workers we had spoken to the night before for over 4 hours had not mentioned this to us. The other option was to get someone to pick up my reserve key and bring it to me; so I had to ask my sister with a child to cancel her day plans so she could get the reserve key to me. Luckily her transport was compensated and since she couldn't go back on the same day (travelling back and forth with a child) she was offered a night's stay. The next day we'd journey together back to the Netherlands. Sunday afternoon we left for the Netherlands but still I was not told on what the hotel would do next about my missing key or how any related expenses that would come from this situation would be compensated. As I had mentioned to the hotel workers during the evening when my car key was stolen (while under the responsibility of the hotel), any expenses that result from the actions I have to take to resolve this issue and restore guarantee for my car's safety will be sent to the hotel. Since I left the hotel on Sunday till the moment of writing this email I have not hear from the hotel again about my key. I hope the expectation is not that a simple “sorry this has never happened before” will suffice!!
The only advantage of the hotel is the location, as it is within a short walking distance from the center. But it is extremely overpriced for what it offers. It needs a renovation. The rooms are poorly equipped. The furniture is super old and dirty. The breakfast is far from adequate. It is really not worth the money. I would never recommend it.
Very friendly and helpful staff, good breakfast. Rooms facing the road and the trams can be noisy so ask for a room at the back. Good location and a good burrito and burger place next door if you arrive into Bonn late evening.
Normally we have to stay in Maritim which I do not like so decided to give this hotel a try. Room was a reasonable size but extremely hot. A fan was provided but if the windows were opened the noise from the traffic and trams was disturbing. One strange feature of the bathroom was the extremely wide ledge around the bath which was quite hard to climb over and would certainly be a challenge for an elderly or infirm person.The location was very handy for the town centre, bars and restaurants etc. Breakfast was fairly standard but fully acceptable. Staff were friendly. I would probably stay again based on the location.
True, the rooms are small, but they are very cozy and functional as well. The staff were super-friendly + the hotel is well-located. Only downside: it's a little hot on the 4th floor in summer, and there is traffic noise (plus the wifi is a little slow). But I would definitely stay here again.
Nice conviently located hotel with great people! The single rooms are very small but with smart design. A little noisy during the day at the lower floors. Free wifi in lobby and rooms. Breakfast was ok. Nice design making use of natural light. I stress the very nice and polite people!
Charming Hotel, great staff but make sure you ask for a room at rear of hotel. The rooms at the front of Hotel rumble every 9 minutes as the Trams come through followed by the usual ding ding of their warning bell. 5-10 mins walk to Main Station is convenient with of course a Tram Stop a 50 meters from the Hotel Door. Apart from that nice hotel...
Hotel is nice and quite do good quality of sleeping guaranteed. Rooms are nice, Internet works works well. Breakfast could better, same breakfast service. Hotel is centrally located so city centre is within walking distance. Reception service specific but nice. Lobby bar opened long.
This hotel is in an older building with all of the character of heritage facilities but with some of the space challenges. I had booked a single (which we don't really have in North America and I forgot what it could mean) and my room was so small it barely had space for me to put my suitcase on the floor between the bed and the desk). The room had big windows that open on to the courtyard which was very nice. One thing to keep in mind is that the hotel is located on a street with a tram line - I found the noise traveled through the hotel walls to my room which was located on the opposite side of the building. Only an issue if you sleep early in the evenings or during the day as the tram did not seem to run through the night. The location is very good for the shopping district and less than 10 minutes' walk from the train station. Breakfast was basic continental (and if you came a little later in the morning they didn't seem to replenish things very quickly) but served in a lovely atrium room. Front desk staff were friendly and helpful.
If, like me, you have flight problems caused by the weather (in mid January) and you fail to get to Bonn on the day you are booked into this hotel, let me warn you that no matter the cause or the request for reasonable understanding of the situation, you must pay them for the night you couldn't show up. I hope that the mean and very miserly manner in which I was treated will send a message to all prospective visitors to this hotel to avoid it like the plague! Standard policy should also recognise situations occur like this and the hotel needs to be more flexible.I am totally disgusted that as a result of flight disruptions I have been asked to pay the first of 3 nights as well as the 2 I actually stayed when I couldn't be there and warned them early in the afternoon of my arrival date that this would be the case. There was a fair in town and rates were inflated as rooms were scarce and this hotel took full advantage. It won't get the chance to again and I have advised all my company colleagues to avoid this rip off hotel. Having stupidly made the booking by phone, I also was promised an email confirmation of the booking. I didn't chase this up when it never arrived in my in box, but assume I would have then seen the hotel terms for no-shows, That is the error I made, but the hotel didn't care anyway. But as they never sent it I never saw the terms. I have been ripped off and spent over €550 for 2 nights in a basic 3 star hotel with a very average breakfast thrown in, and TV in the room without a single non German channel. Not good for non German speakers. To get into the shower (the bath) requires a considerable climb over a wide ledge of over 3 feet. An accident waiting to happen or at least no use to anyone unable to climb over such a distance without injuring themselves. I know where I will not be staying when I return to Bonn next week.
Spent 2 nights at this lovely hotel - staff were very accommodating and helpful - gave suggestions on restaurants which all worked out well - breakfast was enjoyable - would definitely stay here again.
A nice hotel very near to the center of the wonderful Bonn, very quiet and cozy. The Staff is very nice. Breakfast is in a very nice place with sweet balcony. Rooms are nice and interesting till you discover where what is. The only thing that I dislike is because shampoo is on the wall not in small tubes as usually, but it is OK. My room has a small balcony with small stones, very cute. I liked a lot my stay in this hotel.
I stayed here for a week while doing work in Bonn and was satisfied with the hotel. It's quite unremarkable. Our group used the conference facility there which was fine for both our meeting and for videoconferencing as well. The rooms are small, very shoebox-like, which isn't bad. They are comfortable for a business traveler who won't be spending much time here. Breakfast was fine but the eating space was pretty cramped.
It was the smallest room we've seen. The smallest bed, the smallest bathroom, the smallest all. The breakfast was very poor and the restaurant room to small for all the guests. Internet was very slow too. Avoid rooms 17, 27 and 37. The staff is nice.
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