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Best Western Plus Hotel Bolingbrook, Bolingbrook

3.5/5  - basé sur 241 notations.
225 W South Frontage Road, 60440-4942, Bolingbrook, United States - See map
Best Western Plus Bolingbrook - Welcome to the new Best Western Plus Bolingbrook The Best Western Plus Bolingbrook is ideally located in the center of Bolingbrook. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The newly opened Best Western Plus Bolingbrook is perfect for business and leisure travel! We are conveniently located a short drive southwest of Chicago with easy access off I-55 and just west of I-355. Travelers will experience the contemporary design of our well-appointed guest rooms with great work space, 49-invh flat screen TV’s, mini-refrigerators and all the comforts you expect from a hotel. Enjoy complimentary high-speed wireless Internet and a full hot breakfast buffet to complete your stay. Guests enjoy great shopping at the Bolingbrook Promenade, Bass Pro Shops® and IKEA®, visit the Manheim Arena Illinois, Illinois Aviation Museum or play a round of golf at Boughton Ridge or Bolingbrook Golf Club. Outdoor enthusiasts may visit the Waterfall Glen Forest Preserve, the Greene Valley Forest Preserve, Hidden Oaks Conservation Area or take the family to the Pelican Harbor Aquatic Park. Whether business or pleasure, we will provide great service that exceeds your expectations.

Best Western Plus

Hotel Bolingbrook

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 241 guest reviews
NOTE ISSUED
Excellent
65
Very Good
65
Average
40
Poor
30
Terrible
41
REFER TO NOTICE
Business Business
55
Couples Couples
45
Family Family
87
Friends getaway Friends getaway
20
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Dirty and smells awful"

1
06/12/2017

Shower had mold on the ceiling in the corner. Room smelled like mildew. Hole in the carpet, dirty floor in the bathroom. Asked for a new room and it was worse! Reeked of cat urine or some other awful smell. Got a full refund and left. Terrible customer service.

"What a nightmare!"

1
05/11/2017

Omg this was the worst hotel ever! First off no where on the web site did it say the hotel is under constriction non did it say the pool was closed!! The ONLY reason we picked this place was because of the pool! So when I got to the hotel and checked in the guy behind the desk had ear buds in and had nothing on that would let u know he was an employee, I would have thought he was a guest of the hotel. He was very short and not friendly at all! I got all checked in and got to the room and the room had two beds just what I needed. Well one of the beds had dirty sheets. Asked for a new room and they did give me a new one however it only had one bed. By this point I was so mad I had to leave the hotel and find a new one to accommodate the fact I needed to beds! So I ended up spending $70 on this room to stay for ONE HOUR! I asked the guy at the front desk for a refund and was told my room was nonrefundable. Such a mess! I will never be back!

"Not Like LaQuinta"

2
22/09/2017

Had booked these rooms almost a year in advance. This place has definately gone downhill. Hot tub noy working and is gross. Friendliness and helpfulness of staff is definately bad. We were supposed to have adjoining room and we ended up several rooms away from each other. Other occupants were difinately smoking smothing that smelled like a skunk on our floor. Breakfast was fair at best. Probably will not stay there again.

"Toilets don't work"

1
12/09/2017

On Saturday about 7 pm the toilet in room 129 stopped working, I went and spoke to young man at desk, all he did was give me a plunger. Later that night it stopped working again, and I think stuff from another room started leaching in. So at this point we had to use the swimming pool toilet and open to the public which was out of tissue. Especially this was very inconvenient in the middle of the night. On Sunday September 10 I again spoke to front desk, they said for sure would be fixed. I saw the plumber and the girl at front asked him 4 times to come and fix it. He never came in. Then I spoke with the Sunday evening desk clerk who said there was nothing he could. This morning I spoke with the front desk and she took of $10.00 a night for 5 nights and reassured us it would be fixed Monday. Well today is Monday and at 2:30pm I again spoke with her, she said the plumber is not coming in at all today. Therefore, I am requested a substantial reduction in our room rate for Sat., Sunday, Monday and Tuesday morning. I recieved no answer from the management.

"Not the hotel we read rave reviews about!!!"

1
16/08/2017

My husband booked this hotel though booking.com and read rave reviews somewhere on the internet. It does not get any rave reviews from us. I will give them the clean rooms but that is it. We booked two rooms and requested that we get the rooms next to each other. They told us they would try. It turns out the rooms were two rooms apart. We entered our room and it reeked of stale smoke. We requested a different room. So they ended up giving us two rooms together. So why couldn't they do that to begin with. That room also smelled. They sent someone in to spray. All that did was cover the smell briefly. We had towels for one person...what the heck? The air conditioner's drain must have been plugged as the water was leaking on the carpet which caused a musty smell on top of the smoke. We even saw the cigarette ashes on the window sill. The hot tub was out of order not very well guarded. The entrance area smelled of chlorine as the pool was right there and the door to the pool left was open. The parking lot was full of pot holes, not very attractive. The breakfast was nothing to write home about. It was just the paper tasting waffles, stale cereal, terrible coffee but yogurt, bananas, apples and toast. A total disappointment!!!!! I would never stay here again. And the staff is not friendly at all.