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Best Western Plus Hotel University Inn, Boca Raton

2700 N Federal Highway, 33431-7720, Boca Raton, United States - See on a map
Best Western Plus University Inn - Welcome to the Best Western Plus University Inn! The Best Western Plus University Inn is ideally located in the center of Boca Raton. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located in the heart of sunny Boca Raton, Florida, the Best Western Plus University Inn offers a great location near the city's best beaches, affordable rates and superior customer service - the perfect combination for a memorable and fun vacation. Just minutes from this Boca Raton hotel, guests will be able to enjoy endless stretches of the area's breathtaking beaches and exciting water adventures including snorkeling, swimming, fishing and sunbathing. Shopping, golfing, Mizner Park and dining are also located just minutes from the Best Western Plus University Inn. Inside the Best Western Plus University Inn, guests will find spacious, well-appointed rooms, each complete with new pillowtop queen and king size beds, free high-speed wired and wireless Internet access, cable television with HBO®, and a microwave and refrigerator. Deluxe rooms are available upon request, with each featuring flat-screen televisions and a complimentary snack. Other amenities at this Boca Raton hotel also include a complimentary shuttle to area beaches, an airport shuttle - available for a minimal fee - an extra-large heated pool and spa, landscaped gardens and a free hot breakfast featuring savory morning favorites at the beautiful palm breakfast room, or our gorgeously landscaped patio. Guests traveling to the Best Western Plus University Inn will also appreciate this hotel's close proximity to area businesses, including Florida Atlantic University, Lynn University, area hospitals, sports teams and churches. Parents will also love staying here while visiting students attending nearby colleges and universities. Ready for an unforgettable yet affordable Boca Raton getaway? Book today at the Best Western Plus University Inn and save! Enjoy your stay.

Best Western Plus

Hotel University Inn




Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 771 guest reviews
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Sleep Quality

"Great Place Great Stay!"

Twc3011, North Miami Beach, Florida 05/05/2022

I loved this place nice pool with a jacuzzi. The check in was smooth and great. Perfectly done by the man at the front desk. I stayed on 1st floor it was facing the pool it was a nice view room 106. Room was great! I saw they had breakfast there each morning of my 2 night stay. However, I didn't eat breakfast there but it looked like it had lots of variety and plenty of food. Great Place Great Stay !

"Nice hotel"

TravelLady724, Sun City, Arizona 04/05/2022

This is an older property but very well maintained and updated. Staff was very nice. Room large and comfortable. The breakfast room had plenty of tables and a nice selection of breakfast items. The pool area was very tropical and included a hot tub. There is also a laundry room.

"Clean, friendly staff, good breakfast"

Yeshira, Colorado Springs, Colorado 25/04/2022

My room was clean, the front desk staff were friendly and helpful, the breakfast was served everyday hot and with different options to choose. The ladies in the breakfast room were very friendly and had the breakfast area always clean. Didn't use the pool but it looked pretty clean and cool. The area by itself was always clean and didn't have that cigarette smell in the area or in the room, that was great

"Hidden Gem"

noelizgonzalez, Hollywood, Florida 23/04/2022

Very clean rooms and friendly staff. Awesome breakfast! An awesome huge pool and relaxing jacuzzi. It's located in the heart of Boca so you have everything around you. It's always very quiet so you will rarely ever hear anyone outside your room. My family and I love coming here.

"A hidden gem"

adlerk882, Cleveland, Ohio 31/03/2022

this is an older property, but very clean & well maintained. Great location, nice pool, convenient laundry & fitness center very nice breakfast, ample parking and a great staff who were always very helpful.

"Ok, but should be better for the cost"

isalesinfo, Palm Beach, Florida 28/03/2022

Just ok, wouldn't recommend unless in a pinch. Bathroom light didn't work and tub/shower wasn't fully cleaned - had long brown hairs on the wall - definitely not mine. Floors could have been vacuumed better. TV remote didn't work correctly - turned tv on but didn't adjust volume or change channels.

"Very comfortable"

User 24/03/2022

Room was clean, with plenty of room and decent internet. Beds were really comfy. A full breakfast with nice shady outdoor seating was very pleasant. Staff were friendly and helpful. Checkout was super easy!

"Perfect for long weekend to visit FSU"

User 19/03/2022

The hotel was perfect for visiting my nephew at FSU. Room was comfortable with fridge, microwave and view of well maintained courtyard. Breakfast was OK with waffle maker. Didn't use pool or hot tub but looked clean. Free parking with plenty of spaces. Front desk staff were friendly.

"Great Service"

emezardjian, Orlando, Florida 19/03/2022

This Best Western delivers great service and displays a very caring atmosphere for their guests. The GM Michelle Liza is first class and really pays attention to the guests needs. Likewise, her staff delivers the same type of caring interest in their guests.

"Appreciated an mobility accessible room"

skybluefarm2018, Orono, Canada 15/03/2022

Luckily found this hotel after a cancelled flight. A little more distance from the airport than I expected but Ft Lauderdale was crazy busy. The room was accessible for my mobility issues. The place could use a little update but the room was affordable at peak season.

BW_BOCA_GM , General Manager at Best Western Plus University Inn, responded to this review
Dear SkyBlue, We are delighted to have accommodated you well after experiencing uncertain flight schedules! We appreciate you choosing to stay with us and we hope to welcome you back soon! Kind regards, Michelle Liza agm

"Save your money!"

kkuhn1116, Estero, Florida 07/03/2022

This hotel is old and dirty. Our room smelled musty and the tub did not drain. Overpriced for a glorified motel. If I wanted to stay at a motel I would have done that and saved money. Would not go back.

BW_BOCA_GM , General Manager at Best Western Plus University Inn, responded to this review
Dear Kkuhn, We are sorry your stay did not exceed expectations and want you to know we take all feedback seriously as we work hard to provide each guest with a clean and comfortable environment. Please reach out to me directly as I would like to obtain more details in order to better address your concerns. Thank you, I look forward to hearing back form you soon. Kind Regards, Michelle Liza agm

"Not a typical BW experience"

User 02/03/2022

Staff, except GM, very friendly. Location great. Rooms are not up to BW standard especially for the price. We lost power twice and the GM basically said oh well. The front staff was very friendly, the breakfast was pretty good.

Jamie Hansen, Owner at Best Western Plus University Inn, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Stay Somewhere Else - Dirty, Dingy & Dusty!"

733larryw, Croton on Hudson, New York 12/02/2022

Not at all what we expected. We were looking for a clean, comfortable, hotel for a night. This place was far from it. I wouldn't be surprised if they have hourly rates in addition to their daily rate. Will stay away from Best Western's moving forward.

BW_BOCA_GM , General Manager at Best Western Plus University Inn, responded to this review
Dear Guest, We are sorry to hear your stay fell below expectations ,in particular since our team works hard to provide our guests with a clean and family friendly environment. With this in mind please reach out to me directly with more details as I would like to address the concerns you noted. Thank you for choosing to stay with us, I look forward to hearing back form you soon. Kind Regards, Michelle Liza agm

"Standing Alone...the Best!"

seanmalloy, Punta Gorda, Florida 07/02/2022

Amazing quiet hotel that just shines in everything they do! No issues with check in or out, pool, weight room excellent. The morning buffet was excellent, staff kept area continually stocked and clean. No need to go to a breakfast place, they had it all! The rooms were immaculately clean, the bed was super comfortable..just the right firmness ! The area is safe and quiet in Boca Raton. I only had a weekend stay, but I wouldn't have changed a word if I stayed a week! Good job! Keep it going!

Michelle Liza, Guest Services / Front Office at Best Western Plus University Inn, responded to this review
Dear Seanmalloy, We are delighted you had an amazing stay! I look forward to sharing your great feedback with our team members as your recognition of their hard work and excellent hospitality will surely make them smile. We appreciate you choosing to stay with us and we look forward to welcoming you back in the future. Kind Regards, Michelle Liza agm

"Good value for the $$"

572doreenc, United States 31/01/2022

This hotel is a good value for an expensive area. The rooms are dated but clean. However, the bed coverlets were stained, and one of the blankets on the bed had a large, unrepaired hole in it. The pool area and courtyard are excellent, as well as a nice outside seating area in the location of the former on-site restaurant. We were at the back of the hotel, mid-week, and it was quiet for sleeping. There is a great Argentian restaurant across the street. Breakfast was average, little in the way of fresh fruit. But there was a lot of food available.

"Best Western Plus"

Gregory M, Franklin 24/01/2022

Had reservations at LaQuinta Deerfield Beach, the elevator was broken and I can NOT climb stairs to the 4th floor. The oriental girl says we can put ya on the 2nd floor so we said fine. Went outside to get the info off the rental car for check in and see that the hotel price increased by $100 over my Wyndham Rewards rate. When I ask what the extra $100 is for she freaks out and says tell ya what you don't have a room here, hands back my license and credit card and rips up the paperwork. So we were struggling for a place to stay and only having phones to try and find one on a THURSDAY. We found a Quality Inn in Boca for the night---trust me this baby is straight out of 1962--we spent the night and started looking again. The BW PLUS Univ Inn was GREAT, FROM THE FRONT DESK GUY, THE BREAKFAST LADY, AND THE EVS STAFF. We thoroughly enjoyed our stay and would recommend this outfit to anyone

"Excellent Accommodations"

User 11/01/2022

I was truly impress with the level of care from the Front Desk Agents to the Housekeeping Staff to ensuring that the guests were accommodated. Appreciate the effort. I was also impressed with the location of the hotel.

"Pretty Good"

David E, Rochester, New York 15/12/2021

I kept looking for problems and the ones I found were minor. The important stuff -- cleanliness, quiet of rooms -- were great. The hotel was clean all over, the landscaping was well groomed. The towels could have been better, the shower a little harder. We had faucets that were loose, but still worked. Overall it was a good value for my money and with just a little more maintenance a great value.

"Pretty good deal overall"

howardgis1, New York City, New York 03/12/2021

Best Western is a nice hotel. It is a bit dated, but it is fairly clean, and has nice grounds, and a large pool. The scenery and grounds are really nice. I wish the room was cleaned everyday, it was a bit of a struggle. I am satisfied for the price, and will stay here again with my son, and next time my wife.

"Horrible! Will never stay here again"

User 09/09/2021

At arrival the customer service was excellent. And that's it. Once we got to our room it was awful. Roaches in the hallway, in our room. Ants in our room. Dirty, not just stained, bed sheets, no fitted sheet just a sheet laid down. The sheets were shredded, not just ripped or fraying, shredded in multiple spots. We got switched to a new room and had the same Issues. It was the worst nights sleep and I had horrible dreams about bugs crawling on me. There was empty beer bottles on the floor of the hallways. We didn't even try the breakfast cuz we were so grossed out. We got out as fast as we could. Manager was understanding and comped our stay. But I would not stay here again

"Visited here 3 times."

Linda F, Lynchburg, Virginia 21/07/2021

Overall we like this hotel; like the queen size beds. We have stayed here 3 times. We enjoy this location which is close to Delray and beaches. Rooms are spacious and clean. It is easy to find being located right on US 1.

"Clean, quiet, comfortable!!"

849deanm, Winter Garden, Florida 05/07/2021

Property is older, with outside rooms. Does not have a "motel" feel as the building is set off the main road and set up so rooms overlook a garden / pool area. Although property is older it is evident that management takes pride and upkeeps maintenance. Room was updated, large, clean and very quiet. Good hot breakfast, eggs, meat, bread, waffles, etc. Coffee ready to go in the lobby by 6:30

"Musty, dank, messy"

User 28/06/2021

The musty smell in the lobby was nauseating. Thankfully, the room was not quite so bad. There was only one bath towel. There were two women yelling at each other in the middle of the night. What was there was edible but barely qualified as a breakfast. The person who checked us out never said a word.

"Unfortunate situation"

User 11/06/2021

I did not think I would have to do a review, but since my dad is no longer getting a response from the manager, I am going to write a review myself. I booked a room for my dad on May 23, 2021. The night I dropped him off, there was a couple having an argument outside near my dads room. As I was saying goodnight, the man started to harass my dad out of nowhere saying cuss words and then started to charge at my dad as he was trying to get his key out and open the door to the building. I then yelled at the guy as I was sitting in my car watching him charge at my dad. He then started to run towards my car so I locked it since I felt threatened as he came up to my window yelling cuss words with his hands up. I then waited for the man to enter the building so I could take a picture of his license plate. I took this picture for the cops incase we had to call them to come to the hotel but waited to see if the hotel would call them about the incident instead. They did not call the police but told my dad that they received multiple calls about this man harassing people. My dad ended up leaving for the night because he did not feel safe and staff told him we could not be refunded for the room. I waited patiently on actions by the manager and very disappointed with the outcome. I would think that in a situation like this the hotel would care for their customers but it does not seem that way. I will not stay at the hotel again or recommend it to anyone.

"Great rooms"

wenmt, WALNUTPORT 03/06/2021

The rooms are big and the set up is great. The breakfast is good too. The rooms are quiet, if you need to sleep during the day, like i have to. The only issue i had was finding parking the morning after working and the tv loosing the signal.

"Nice property"

paulnordby, Winter Haven, Florida 18/05/2021

Friendly staff, clean rooms, nice pool, medium range prices. They were sold out for the weekend; fortunately I booked early enough in advance. The hotel tries to accommodate guest requests, when asked in advance.


User 17/05/2021

There was a live roach in a drawer and another live roach in the fridge in the room. Alas! I was in the room very late, just long enough to sleep and leave early, so could not handle it in real time (and besides I did not have time to move to another room or another hotel). After checkout I complained via email to manager, and at the BW website, and received no response to either complaint. Other than this, the location was adequate and the room was OK. I would have preferred the lighting to be livelier (it was mostly fluorescent) but that is a minor complaint. The staff was very helpful otherwise.

"No working ac in room."

User 14/05/2021

Arrived late at night for a one night stay. The ac in room did not work. We were exhausted and had to leave early in the morning so we did not bother staff at the time with complaint. We will not be staying here again.

"Worst experience at a hotel"

User 21/04/2021

I cam into town for a funeral, one night, Friday, check-out Saturday. The desk charged me a full extra night to hold a small bag until 3:00 pm Saturday. I asked if I could remain in the outside area after I checked out to wait for a taxi, I was told "usually when guests check-out they are not allowed back inside the property. My last stay in a Best Western!

BW_BOCA_GM , General Manager at Best Western Plus University Inn, responded to this review
Dear Prmnes, We are truly sorry to hear about your experience, what you described goes against our mission of providing all our guests with caring and professional hospitality. Please reach out to me with more details as I would very much like to address the concerns you noted. Thank you for staying with us I look forward to hearing back from you soon. Kind Regards, Michelle Liza Agm

"Excellent Hotel"

noelizgonzalez, Hollywood, Florida 15/03/2021

When my family and I want to get away we come here. Best western has always been our choice of hotel because it's affordable. What we love the most is their jacuzzi! It's hard to find many hotels that offer jacuzzis. This is situated in the perfect location with the mall just a few miles away.

"Very nice hotel but..."

vito_mattioli, Palm Coast, Florida 14/02/2021

The check-in was quick and painless. Parking was easy and easily accessible to my room.the pool area was clean and pleasant also. My issue was in my room. There was a stagnant odor in the room as soon as I walked in. I turned up the a/c and that took care of it, but the a/c system was very loud. Then when going to bed, i was about to put my phone on the night table, and found sticky rings on it. I just put a clean towel over it.

"Great value and amazing hot tub"

brandonl133, Baltimore, Maryland 21/12/2020

I fly down from Baltimore to decompress and get some alone time. I recently switched to this property because its outdoor hot tub is still operating during the pandemic. I have been paying less than $100/night and for that price I will say I love this hotel. It's gorgeously landscaped with a nice big pool and an amazing hot tub. Rooms are dated but I find them very clean. Staff were wonderful with the exception of one of the morning staff. Parking is a breeze, fast trip from car to room. They have vanilla creamer with their coffee! Downsides: Road noise and neighborhood dogs barking. Also, an adjustable chair for the desk in the room would be nice.


User 15/12/2020

i had stayed a couple days at bwui and it has the worst management ever the attitude management has is ridiculous there are roaches climbing the walls of this hotel discrimination of race and color and a matience guy is stuck in his 60s mindset i never felt so embarressed and unwelcomed and any hotel i stayed at with stain floors roof leaks mold and cigerette holes in the fool its price should cut in half and everyone who stays there should be compensated this hotel will not last into the next year worst expierence to date

"I gave this hotel a second chance only to waste my time."

pcastaneda13, Rome, Italy 06/12/2020

I naively trusted that in the current highly competitive environment in which everybody is trying hard to get and retain customers Best Western Plus University Inn (BWUI) improved in some way both its facilities and services Instead, reality check made me face holed blankets, stained carpets, braking both TV & internet signals and a door refusing to shut properly. And so I was treated to BWUI characteristic poor housekeeping (now a significant health hazard) and loose, very loose, COVID 19 mask rules involving everybody: management, employees and guests. Last but not least, the good old(er) shift foreman again falling pitifully to play the role of a professional hospitality manager; a sample of his genius: with a 20% occupancy rate and charging half of 2019 rates, he does what he can to lose clients. Unbelievable but understandable Some things in life never change and BWUI is sure one of them. Avoid this hotel. You have a cleaner, more dependable, cheaper options across the street I doubt it will survive 2021, anyway.

"Business Trip to Boca"

User 21/10/2020

I was traveling solo and just wanted a place to sleep after my business meetings. The staff here was EXCELENT. Very nice and helpful. The free "breakfast" was terrible. This might be because of COVID, but it was a brown bag with an old apple, 30 cent granola bar, and a defrosted Lenders type bagel. I wasn't expecting much, but this wasn't something I was going to eat. Bathrooms where old, carpet was falling apart in spots, but beds where comfortable. Overall the room could use a lot of updating. I never felt unsafe, but outside I was always smelling weed and a few "characters" where hanging around. When I was looking for a hotel to stay at, I wanted to find something cheap and a name brand. And this was the cheapest hotel I could find at $63/night. I got what I paid for. I wouldn't stay here with my family. But if I need a quick and cheap hotel for a solo business trip, I would consider it again for the right price.

"Good value in tough times."

User 11/09/2020

The breakfast was lacking due to Covid. Room was well maintained despite obvious age of the hotel. The location was ideal. Very good internet. Comfy beds and cool rooms. Swan towels in sink area was a nice touch.

"relatively good value"

arnie d, Jerusalem, Israel 31/08/2020

old style hotel renovated a bit, very clean. good location if you need to be in boca raton. decent price, though since i stayed 7 nights i thought that perhaps a little discount would be in order, but alas, none was to be had.

"nothing special but allright"

chrisintheair, Hallbergmoos, Germany 02/06/2020

The location is quite good, plenty of parking, shops and restaurants nearby. It is just a short walk to the beach. The rooms and the hotel itself is not quite the standard of Best Western. The rooms need to be remodeled an get a better quality of interior.The breakfast was horrible even for corona times that is a no go. The pool looked nice but was closed due to the corona situation.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Chris, Thank you for choosing to stay with us and for taking the time to share your thoughts. While we are happy you enjoyed our convenient location and close proximity to the beach, we were disapointed to hear we did not exceed your expectations. While it is true, during these uncertain times brought about by Covid19 we have had to modify some of our ammenities such as our usual expansive buffet to providing individually prepared, with our guests safety in mind breakfast To Go bags. With our determination of continuing to provide exceptional hospitality we have put a lot of thought and effort into ensuring we continue to serve high quality breakfast offerings and are sorry to have missed the mark with you . With this said we will continue to look for ways to innovate and excel upon the services we provide and it goes without saying we hope to have the opportunity to welcome you back in soon to come better times! Kind Regards, Michelle Liza agm

"Needs updating and extensive cleaning"

autumn07728, Freehold, New Jersey 19/03/2020

The hotel looked ok from the outside at night. The room I stayed in was gross. The carpets felt dirty to the touch, so much so that I wore shoes in my room the entire time we were there. Not surface dirt, but in need of steam cleaning dirt. The bathroom was gross also. There were exposed pipes from the sink inside the shower area that has been removed. The walls had damage and ding marks. The shower head had zero pressure in normal mode so we had to shower under the massage feature. The lighting made us look green and sticky. The large window in our first floor room was right on the parking lot, directly in front of a parking space. I was extremely disappointed that the hotel didn't match the light, airy, clean feel of the online photos that prompted me to book and use the advance purchase option. I was stuck here even though it was gross.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Guest, We appreciate you choosing to stay with us and for providing feedback. We truly apologize for the experience you described as it is our priority to provide an outstanding guest experience and were disappointed to hear many aspects of your stay were less than exceptional. Our housekeeping and maintenance team leaders have taken note of your comments and have worked hard to address the issues you described Thank you once again we hope to have the opportunity to host a future stay and turn your experience around. Kind Regards, Michelle Liza agm

"Stuck in Boca during Coronavirus madness"

User 18/03/2020

We found ourselves in a bad situation, stuck here in Florida, unable to go home to NY, and trying to distance ourselves from elderly family members who were concerned about being exposed to outsiders. Picked BW because of it's close location and fair prices. This has been a wonderful experience during very unfortunate circumstances. The hotel staff is friendly, attentive, polite, sunny. The rooms are very nice, clean, comfortable. There is a nice pool, hot tub, easy parking, convenient location. I would highly recommend this location if you need an affordable place to stay.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Beatgirl99, Thank you for choosing to stay with us. We are happy we were able to accommodate you well during this time of uncertainty as well as fast changing circumstances. We truly appreciate your kind praises and we look forward to welcoming you back in much better times. On behalf of all our team members we wish you and your family members well and stay safe! Michelle Liza agm

"Get away"

moonshinerkey, Yulee, Florida 17/03/2020

Quick checkin even if they were training a new employee. We were given the wrong directions to our room so it was inconvient for my handicapped wife. Once we got to the room it was freezing and we had to call the front desk. The rest of the week we kept the unit turned off. The room was clean and the breakfast was above many we have had.

"Pleasant Hotel"

User 06/03/2020

I was a little apprehensive at first since I had just left another hotel due to its poor quality of everything. I was pleased to see that it wasn't the case for BW. The staff, especially Reginald (or Richard?) was very friendly and caring. The room was very clean and well presented. There is a nice pool and the outside is very relaxing with all the palm trees. Breakfast is nice also. They offer a variety of hot and cold breakfast. The hotel is at close proximity to many activities (restaurants, grocery stores and supermarkets, scuba diving schools and stores, beaches, FAU....)

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Trail, Thank you for taking the time to post a review of your recent experience. It brings us great joy to hear how much you enjoyed your time here! We are delighted Reggie helped to make your wonderful stay even better with his friendly hospitality. Thank you once again as we truly appreciate your kind praises and look forward to welcoming you back on a future visit! Kind Regards, Michelle Liza agm

"Friendly, convenient stay with free breakfast"

gotsarahe, St. Petersburg, Florida 23/02/2020

Free hot breakfast (lots of variety), free parking, friendly, helpful staff. Clean rooms could use a coat of paint, but very comfortable with the usual fridge, coffee maker, etc. Make sure you check smoking / non-smoking when you reserve rooms, as there are smoking rooms. Free coffee and newspapers in lobby, easy access to luggage carts and elevator, close to highway (easy to find). We had breakfast out on the lovely garden patio listening to the fountain. Was the perfect spot for a business trip that we extended a day for relaxing. A short drive to Del Ray Beach for access to the Atlantic and a beach bar, but Boca had plenty of nice restaurants and grocery stores in close proximity to the hotel (highly recommend Ahtziri Mexican Restaurant!) Not sure I will ever get back to Boca Raton, but would definitely stay here again. Best deal in the area for all of the amenities and great service!

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Gotsarahe, We truly appreciate you taking the time to write a detailed review about your recent guest stay experience. We are thriled you got to take advantage of the many fantastic ammenities, ideal location close to many landmark sights and destinations as well as our great value! Thank you for the kind praises and if your travels should bring you back to Boca it will be our pleasure to welcome you back! Kind Regards, Michelle Liza agm

"Superbowl Week"

bcohn1, Baltimore, Maryland 09/02/2020

Hotel was in a good location. Breakfast was good with many selections. We had a smoking room which had a very strong odor and Febreze helped a lot. Room was in need of new carpet and bathroom toilet was broken which was fixed when reported. All in all everything else was fine.The price for the room was a lot more expensive because of Suoerbowl week and i thought so far away from Miami that they would be more fair in the room pricing. i was wrong as the prices jumped up about 30 to 40% more then other times to travel as all hotels do.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Bcohn, Thank you for choosing to stay with us and for taking some time to share your thoughts. We are happy you enjoyed the great location and our diverse complimentary breakfast offerings! We apologize for any inconvenience caused by your noted issues but are happy they were able to be resolved promptly. We want for our guests to feel they have received a great value and would like you to know that now during the height of season our prices are indeed higher than the norm, as are all hotels in South florida, We take pride to still be able to provide one of the best values in our area. We appreciate your feedback and hope to have the opportunity to welcome you back on a future stay! Kind Regards, Michelle Liza agm

"Decent for the price"

I3food, Vancouver, Washington 08/02/2020

Needed a hotel in the area... this was fine! Very nice and caring staff, good location, rooms ok. Hot tub great! We had heater issues (yes it does get cold sometimes) and they moved us to a better room- ask for the wing near the exercise room! Walk to several decent restaurants: cuban, Italian, bbq, etc! Good deal for price!

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear 13food, We appreciate you taking some time to post a review regarding your recent stay. We are happy you got to experience the many great ammenities , prime location close to many of Boca's wonderful sites , and found us to be a great value! Thank you for your feedback and it will be our pleasure to host your next stay while in our area!! Kind Regards, Michelle Liza agm

"Great location - horrible experience"

Travelle R, Memphis, Tennessee 21/01/2020

Arrived on a Friday evening and waited nearly 20 minutes for a desk agent to return to the desk to check me in. Room was not renovated (like so many other reviews claimed) and was VERY cramped with far too much furniture for the room space - couldn't even properly close the blinds without moving 2 chairs and a table. Breakfast was "ok" - nothing great - but I expected that. Had problems with the HVAC as the A/C would not turn off and room was getting cold. Complained to the front desk on Saturday afternoon around 2:30 and the problem was never fixed. Also asked for extra bath towels at that time and finally received them at 11:00 pm that evening. Definitely will not be returning to this hotel on any future visits to Boca Raton.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Travelle, We would like to apologize for the series of issues you experienced. Our team members strive to provide above and beyond service in all aspects of the guest stay experience and we regret we did not exceed yours as well as our expectations. Although we recognize it does not change the events of your stay we have alerted our team members to your concerns who have worked very hard to implement solutions to ensure each and every guest stay moving forward is in line with our goals of providing exceptional service. Thank you for your feedback and we wish you well in all your travels. Kind Regards, Michelle Liza Agm

"Clean and Reasonable"

User 20/01/2020

Hotel was clean and staff were very friendly and accommodating. Free breakfast was full of options with hot & cold food and bakery items. In good area with restaurants and stores nearby. Would stay again when in town.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Diane, We are happy to hear you had a wonderful stay and enjoyed all the amenities! We look forward to hosting your next stay when your travels bring you back to Boca! Kind Regards, Michelle Liza agm

"Great stay"

brettnyc, nyc 16/01/2020

Stayed last night.. check in a breeze.. staff EXTREMELY NICE and PLEASANT.. room clean and quiet.. bed comfy.. staff made swan towels which we liked.. shower has plenty of water pressure and a misting setting... breakfast was usual suspects.. im only interested in the waffle machine which had a ton of different toppings.. my fave is the blueberry compote!!!!!... if i could say one is a good size .. just if they break go lil bigger.. its ok watching tv.. no issues seeing it from bed.. thank you all for a great stay... definitely up to bestwestern standards..

"Older hotel with great amenities."

Jo Ann G, Pigeon Forge, Tennessee 08/01/2020

An older hotel in a safe location. Property is aesthetically pleasing and very well maintained. Large clean room with one of the best layouts I have ever seen in a hotel. Room was quiet and bed comfortable. Breakfast had a large variety of well prepared food. Area was clean and the staff helpful.

"Great location in Boca Raton"

Barbara G, Beachwood 28/12/2019

Great location dated but cleanl Internet never worked. Breakfast adequate. Help very friendly. Felt safe on property. Quiet at night. Rooms contained microwave and refrigerator. Beds very comfortable

"If I'm in the area......I stay here."

O2703MTchristopherw, CINCINNATI, United States 14/12/2019

This was my 4th or 5th time staying at this hotel. If I need to stay in this area, this is where I go. It's an older property, but it's well maintained and clean. The courtyard/pool area is very nice. The breakfast is much better than other hotels in this price-range. The staff is friendly and will go out of their way to help you. It's a great value for the money.

"Giant room"

Iratdog, Gadsden, Alabama 26/11/2019

Great hotel. Very private in a busy area. The room was almost TOO big! Breakfast was deluxe at this price point. There's nothing I'd report as missing. Plenty of restaurants local. Right near the beach too.

"Beautiful, great garden sitting area"

User 20/11/2019

Great place to relax and enjoy mother nature. Boca Rotan is a beautiful location and hotel is bery nice and comfortable. Breakfast was great and staff was extremely welcoming. Great rewards program. Enjoy

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Guest, We truly appreciate you taking a moment to share your thoughts with us as well as your fellow travelers. We are thrilled you got the chance to enjoy our hotel's welcoming staff and fantastic ammenities as well as the beauty of our city of Boca! Thank you for your wonderful feedback and it will be our pleasure to welcome you back soon! Kind Regards, Michelle Liza Agm

"Generally satisfactory hotel"

Anthony H, Flackwell Heath, United Kingdom 20/11/2019

Clean and tidy hotel with well tended garden areas. Room very clean, tidy and quiet. Friendly and helpful staff. On main road so pool area very noisy. Within walking distance of beach through very pleasant housing estate.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Anthony, We are happy you enjoyed your visit and got to experience the friendly hospitality of our staff and the hotel's many great ammenities including our serene tropical gardens! We are also very pleased to hear as well you got to take advantage of our close proximity to one of South Florida's most beautiful beaches! We appreciate your feedback and look forward to welcoming you back on a future stay. Kind Regards, Michelle Liza Agm

"Great stay"

katb161, Windsor, ON 19/11/2019

We decided to spend a couple of nights at the beginning of our trip on the east coast of Florida before our destination of Fort Myers. We had a free night voucher to use and decided on this hotel. We were a little leery at first because of some of the reviews that we had read. Our stay was fantastic. The gentlemen at the front desk (Alex and Reginald) were very welcoming. The room was clean and the hot tub/pool area was relaxing. Breakfast in the morning had plenty of options.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Katb161 It really makes our day to read about your awesome stay! We are happy you got to experience all the many fabulous ammenities and I will be sure to let Alex and Reginald know how much you appreciated their friendly hospitality. Thank you for your kind praises and it will be our pleasure to welcome you back on a future stay! Kind Regards, Michelle Liza Agm

"Culture of Rudeness"

User 07/11/2019

Every encounter with staff was overshadowed with a lack of interest and an unwillingness to help. Every request was answered with an excuse instead of working to resolve the issues. This began with needing to use the restroom upon check-in and ended with the manager asking us to leave the hotel and never return. In one instance the entire hotel was unable to provide a clean towel for a shower even after multiple requests. Finally the manager on duty had to get the towels from an unoccupied room. Another instance I called down to ask for the WiFi password twice and was hung up on and then put on hold without picking up. When I went down to the desk instead of providing it since they wouldn't call back, the front desk clerk made excuses that there was a line which there was none and seemed put out to provide the password. At breakfast I asked the attendant if there was any ice or would I need to go get some from the one of only two machines in the entire complex for my drink and he offered me the ice they chill the fruit with to cool my beverage. Then on the morning of departure we called down to the front desk to request one hour later departure and was told we have to leave immediately which seems a little unreasonable since I stay at hotels frequently and they never have an issue. The manager and his assistant manager, who by the way had spent all weekend apologizing to me that this was unacceptable behavior by her staff, actually came up to our room and threatened us that we didn't ask well enough in advance to have a late checkout and needed to go immediately. This was unprofessional and intimidating since we asked for an hour and ended up leaving 45 minutes later. This hotel must have security issues because you can't even use a bathroom without a key card or get out of a door without pushing a button. I didn't feel secure staying here and wondered what kind of crime lurked in the area that needed this much security. I honestly believe that the entire staff seemed put out to actually do the job they get paid for and were very unpleasant. I also believe because 2 women were traveling together that this guy who is the manager his name is Louis for the record is sexist because he would not have talked to my husband that way. I came home and shared this experience with him and he said he would have disputed the charges for such a lousy stay with the manager. I consider myself a frequent traveler and this is by far the worst hotel ever. They have 2 ice machines right on top of each other in the middle of the complex along with one elevator for the whole place making it near impossible to get your luggage to your room unless you are on an outside ground level room. It would be prudent to train the staff to not look so miserable all the time or act like it was a bother to do their job. Do yourself a favor don't stay here. Customer service? None exists here it's customer no service.

"Birthday ruined by rude staff"

User 05/11/2019

This has to be one of the worst best westerns I have ever been to. I work for the brand so I have been to quite a few. Staff was among the rudest people I have ever encountered and then to top it all off the manager tried to blame it on us. This was for my birthday and it was most horrible experience from the moment of check in to being hung up on by hotel front desk staff when all we needed was the wi fi. Never have I been so offended and left a hotel with a terrible feeling and wished I never left home.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear M6312, As you and Robben W. are the part of the same guest stay: we would like to apologize for some of the events you described as it is every staff member's mission from management down to make sure each and every guest stay is outstanding in all aspects and if we failed we truly regret this. I am sorry that events led you to being escorted from the property, but management takes our guests' safety very seriously and your behavior was putting other guests' safety and comfort at risk, we understand that many people like to indulge in alcoholic beverages, but it is important to not overconsume and you not only put yourself at risk but others around you. The abuse you showed both the staff and he other guests was unacceptable, and management stands by their actions to have you escorted from the property. When other guests at the hotel reported your behavior management had no choice but to have you escorted from the property . We tried to handle the situation very civilly , but we disagree with your entire review as you threatened management that you would say anything to hurt us while being escorted off the property. . As a guest who stated to our staff that they are a manager at another Best Western location, we are shocked about your behavior towards fellow hoteliers and the fact you misrepresented the truth to hurt our reputation online. I will close this in saying we are committed to providing a high level of service and are disappointed as I said in the beginning to hear of any stay falling below our guests as well as our expectations. We wish you well in your travels and would hope you would comport yourself in the future when traveling as someone who is representing the hospitality brand as you clearly made it known to all. Kind Regards, Michelle Liza agm

"Great value with free hot breakfast"

kennethbY5376DK, Gaithersburg, United States 03/11/2019

I found a wonderful online promotion for this Boca Raton we've stayed at in the past. The rooms are not fancy, but clean, with comfortable mattresses, microwave and refrigerator. I was pleased when I called that the hotel had recently been renovated. I noticed that the bathrooms seem fresh and new. It's possible that the rooms could be a little bigger but overall I was quite pleased with our stay.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Kenneth75376DK, We appreciate you choosing to stay with us and for taking the time to share your thoughts. We are especially thrilled to hear about your wonderful guest stay experience and how you were able to take advantage of one of the best values in the area! Thank you once again it will be our pleasure to host you on a future visit! Kind Regards, Michelle LIza Agm

"Staff needs updating"

User 30/10/2019

A forced extra night stay due to sickness and hospital stay resulted in a sly re-working of my bill to a premium rate.....on a Monday. I was told initially that it's when rates 'go-up'....What bull****. Had to complain to the manager who eventually, to their credit, did correct the rate...but added a little verbal jab '..for this one time ONLY'... Well I have news....probably will be the LAST time. Been staying at that hotel for the past 15 years 2x per year. Way to screw up a loyal customer.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Guest, Thank you for providing feedback of your time here. We appreciate the fact that you have been a loyal customer over the years therefore it was truly disappointing to hear of your concerns. With this said we would hope you understand and we regret if this wasn't made clear by our staff, your online reservation had ended. At the time of extending for an additional night the going rate for that day automatically posts. We only found out about your circumstances causing you to stay a little bit longer the following morning . More importantly we would like you to know it was not our intention to make you feel uncomfortable in any way in regards to the interaction with our staff and we hope you are feeling better and we do wish you well in all your travels. Kind regards, Michelle Liza agm

"Boca Raton secret hotel"

mikesp322, Lake Worth, Florida 08/10/2019

I read the previous reviews and I will tell you first hand that anything negative written by others is completely false. I highly recommend this hotel. The beds are comfortable, rooms clean, and atmosphere for a little getaway was perfect. Period!

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear MIkesp322, We are delighted to hear you had a fantastic stay and appreciate your kind praises! Thank you for taking the time to post a review and it will be our pleasure to welcome you back on a future stay! Kind Regards, Michelle Liza Agm

"Roaches ruined everything"

SteveDPH, Palm Harbor, Florida 05/10/2019

Hotel was nice, staff was nice, the courtyard was quaint but seeing roaches in the room at 3am and again at 6am ruined the stay. We only expected to stay one night and glad we did. Would have left anyways. Roaches are a deal killer for me and my wife!

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Steve, Thank you for choosing to stay with us, while we are happy you enjoyed the accommodations and warm hospitality of our staff we were highly disappointed to hear the issues you encountered understandably soured your experience. We have taken definitive measures with our extermination company to ensure they continue to upgrade their services as well as monitor these issues moving forward. We do appreciate your feedback and would like to have the opportunity to welcome you back someday and turn your experience around. Kind Regards, Michelle Liza Agm

"Great Place to Stay"

Bill T, Tampa, United States 03/10/2019

The Best Western Plus University Inn in Boca Raton has always been a great place to stay. Big parking lot always accommodates my truck and dive boat. Alex is consistently fantastic and a pleasure to interact with. Over the past 5, or so, years, I always stay at this hotel when I'm in this area.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Bill, We appreciate you taking some time to share your thoughts regarding our Best Western Plus Boca Raton! We are thrilled to know you have found your home away from home and I will be sure to let Alex know about your kind praises. Thank you once again and It will be our pleasure to welcome back soon! Kind Regards, Michelle Liza Agm

"Ok for the price there are better"

ariontwo, Newcastle upon Tyne, United Kingdom 12/09/2019

An ok place taking into account the price I paid. However rather than joining the back slapping glee club, here are my observations The receptionist in the afternoon at my check was very bossy with no sense of humour and not very welcoming. The Manager of the place sits in the back office ordering her , when she is serving me. Told her to finish serving me as I was paying her salary. She Didn't understand and the manager still sent someone out with bits of paper. Appears the manager doesn't understand either!! It's interesting to see the hotels view of Customers come first. They have a parking space reserved for their van right at front of the hotel that would be good for customers to use and they could park their van at the rear of the hotel. The internet packed up for ages while staying there. The first days breakfast on 9/11. There was horrible with a Screaming noise coming from kitchen. The waiter was either Playing sex tapes or listening to a murder show. This spoilt listening to the tv I'm watching in the eating room. There was No respect to the paying customer from the staff. Tell the kitchen staff to turn down their radio/tv down please. Watching cnn report on about 9/11 with screaming sounds was very upsetting. As if remembering 9/11isn't upsetting enough. The second day was better as there was a different man serving on that day. No hot water in morning and evening on the first nights stay. Not very good. The general management need to know the equipment they are using to keep the food warm isn't working. Sausages and scrambled egg are not warm. Are they at a safe temperature to serve and for us to eat? They need new machines to keep the food warm, edible and safe. In summary for the price an ok place to stay. I hope the management take my observations positively and don't respond with defence comments they aren't required.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear ariontwo, Thank you for taking the time to share your thoughts regarding your stay. Please accept our sincere apologies for the series of concerns you noted, as we pride ourselves in delivering an exceptional guest experience during your travels and have unfortunately fallen short during your stay. With this said we truly regret how our staff's hospitality came across, and in particular in regards to our reception time as we do acknowledge it is the time to deliver our customary warm and welcoming hospitality and our Managers attempt at humor did not translate as intended. We were disappointed as well to hear the disturbing account of the events in the breakfast room. We would like you to know that we do not excuse or condone the behavior and lack of empathy shown by the employee in question he is new and we have assuredly counciled him on our commitment to providing each and every one of our guests with thoughtful hospitality. We do appreciate your feedback and hope to have the opportunity to provide you with great level of service you deserve. Kind Regards Michelle Liza Agm

"Best Western Plus University Inn 2700 N Federal Hwy, Boca Raton, FL 33431-7720 (Formerly BEST WESTERN PLUS University In"

User 16/07/2019

Clean and pleasant room with great staff. The pool was warm and inviting and the surroundings were landscaped nicely. Breakfast was good with the usual hot foods, eggs, sausage or bacon and the dry foods as well.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Fred, Thank you for taking a moment out of your day to provide feedback. We really appreciate your thoughtful review and are happy you experienced everything from our staff's great hospitality to our many great ammenities! It will be our pleasure to welcome you back on a future stay. Kind Regards, Michelle Liza Agm

"Beautiful! Truck Parking"

Blaise H, Bethel Park 10/07/2019

Absolutely beautiful. Room was extremely clean & quiet. 4 pillows per bed with great linens & blankets. Frig, micro, coffee, hair dryer, really nice soaps & shampoo..and housekeeping did an excellent job. Breakfast was...almost too much to choose from & catered to every taste. Truck Parking is available..but, we had to back out keep that in mind before you pull in. The ground are spotless and lush, like youve entered a secret garden. Wouldve loved to take a dip in the pool, but no time. This is a such a beautiful place, can't grasp the negative comments? If ever in the area again, would stay in a heartbeat.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Blaise, Thank you for your kind praises! It brings us great joy to know you were impressed by the hotel's many fabulous ammenities and I am looking forward to sharing your comments with our team members who all go above and beyond to make sure the property is as welcoming as can be and our guests have everything they need! Thanks once again it will be be our pleasure to welcome you back on a future stay. Kind Regards, Michelle Liza Agm

"Good stay"

User 05/06/2019

Once again we returned,a very clean and comfortable place very friendly staff good breakfast and adequate car parking handy for beaches super market nearby pleasant garden and pool area with hot tub we would thoroughly recommend this place

Discover783991, Manager at Best Western Plus University Inn, responded to this review
Dear Roy P. We are thrilled to hear about your fantastic guest stay experience and how much you enjoyed our many great ammenities. We very much appreciate the fact that our Best Western Plus has become your Go To destination when your travels bring you to Boca Raton. Thank you for taking the time to post a review and it will be our pleasure to welcome you back soon! Kind Regards, Michelle Liza Agm

"Very Disappointed"

Seaside54619090929, Sebastian, Florida 14/05/2019

service was awful. No room supplies. Too far from elevator. No room service. None of the housekeepers spoke English. Dirty linen left in room. Just a plain poor hotel. Old and very hard to get around with luggage and a child. No one seemed to want to help at all.

Discover783991, Manager at Best Western Plus University Inn, responded to this review
Dear Seaside, Thank you for staying with us and for sharing your thoughts. We would like to apologize for the series of events you described as it is all our team members goal to provide each and every guest with a welcoming and comfortable stay. We truly regret we did not meet yours and our expectations and I have addressed the issues you noted with our staff who will work hard to improve upon their services.Once again we thank you for your feedback and hope to have the opportunity to welcome you back someday and turn your experience around. Kind Regards, Michelle Liza Agm

"Nice Hotel!! "

Meli1121, Brooklyn, New York 30/04/2019

I really liked this hotel stood here with my daughter for a few days. We both liked it a lot. The staff was nice room was clean and smelled good. The Breakfast was also good. Definitely will stay here again.

Discover783991, Manager at Best Western Plus University Inn, responded to this review
Dear Meli1121, Thank you for choosing to stay at our Best Western Plus, we are delighted you and your daughter had a fantastic stay and it will be our pleasure to welcome you back soon! Kind Regards, Michelle Liza Agm

"Great Staff and Quiet Locale"

Debonairterrific, Deerfield Beach, Florida 25/04/2019

Wonderful check in experience. Camilla was helpful and professional. The room provided was clean and our stay was restful. There seems to be an issue with the night shift staff, according to the guests next door so we always keep our doors locked. Housekeeping is average snd could be more friendly but they do a great job cleaning.

Discover783991, Manager at Best Western Plus University Inn, responded to this review
Dear Debonairterrific, Thank you for choosing to stay with us and for providing feedback. We are happy you had a wonderful reception experience as well as a comfortable and restful stay. I will be sure to share your kind words with Camila who will be happy to hear how her professional and welcoming manner contributed to your great guest stay experience! Once again thank you and we hope to welcome you back on a future stay. Kind Regards, Michelle Liza Agm

"Don't bother asking for early check in"

Camper11402648496, Tampa, Florida 15/04/2019

They don't do early check in...even with tons of clean rooms vacant. We arrived from out of town at 1pm and James said no rooms available but he would call us. 2:30 I called James and was told no rooms. 3pm I went back to the lobby where I found THREE different families being CHECKED IN.............As we walked to our room, we saw LOTS of made up rooms day when we left .... same made up rooms STILL vacant...So why did we have to wait TWO HOURS to check in? Room smelled very clean was roomy, comfy beds, big bathroom area, frig and microwave. Very nice big pool area and jacuzzi ... Didn't get the free breakfast because the room was packed. But they did have coffee in the front entry..........Looks like they used to have a nice restaurant attached to the hotel, but it's closed down.........

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Camper, Thank you for writing a review of your recent stay. While we are happy to hear overall you had a nice time we were disappointed to hear that the issues you experienced upon reception soured your experience. Although it is true early check in requests are fulfilled based on availability at the time, our staff will work very hard to accommodate our guests needs such as early arrivals. We truly apologize for your experience as I have spoken with our front desk staff on duty who very much regret their well meaning intentions failed to meet yours and our expectations. Thank you once again for your feedback we would love to have the opportunity to welcome you back and turn your experience around. Kind Regards, Michelle Liza Agm

"Florida Sunshine"

john v, crysler,ont 13/04/2019

This motel was really good value for the money. The motel was not crowded so we had the pool and hot tub to ourselves.the breakfast was hot and had a great selection of items. The motel staff were Gerry helpfull making for a good experience. Would definitely stay there again.

Discover783991, Manager at Best Western Plus University Inn, responded to this review
Dear Florida Sunshine, Thank you for choosing to stay with us and for taking a moment to share your guest stay experience with fellow travelers. We are happy you had he opportunity to take advantage of we agree our great value as well as the great amenities we offer. Thank you once again and it will be our pleasure to welcome you back on a future visit! Kind Regards, Michelle Liza Agm

"Beautiful Hotel"

Eileen754, Cardington, Ohio 31/03/2019

This hotel was a fantastic stop on our way to the Cruiseport in Miami Florida. The rooms and grounds were spotless and very quiet. The breakfast was good with the usual plus eggs,sausage, and pancakes. Just a short hour from our parking in Miami before our cruise. Would definitely recommend and stay here again!!

"West Coast Sunrise"

User 30/03/2019

Very very clean, friendly/helpful staff. In the center of many restaurants and only one street away from the beach. Perfect location. If you are looking for a family place or just a quick stay I highly recommend, we will return to continue to stay at this location in the future

Discover783991, Manager at Best Western Plus University Inn, responded to this review
Dear Guest, Thank you for taking some time to provide details of your recent visit. We are thrilled to hear of your great stay and got to experience our staff's warm hospitality as well as our ideal East Boca location in close proximity to fantastic local attractions! It will be our pleasure to welcome you back soon! Kind Regards, Michelle Liza Agm

"Two days in Boca Raton"

John-barrie W, Toronto, Canada 27/03/2019

We stayed in this hotel for two nights.The staff at the front desk were friendly and efficient-rooms spacious and clean-beds comfortable.The hot breakfast included eggs,sausage as well as the usual waffles,toast,juice etc. The hotel itself was a little older with a central courtyard filled with palm trees and a nice seating area to sit and chill out-although it was intended I think for smokers. The one minus was that on both days the cleaning staff did not leave any coffee,sugar or milk and we had to go to the front desk to get some. A safety issue was the bath-no rubber mat and the shape of the bath itself meant care had to be taken when having a shower.This maybe a problem for older people-it was very slippy.Would certainly return.


User 21/03/2019

We drove in from Houston Texas to Boca Raton Florida. We loved the hotel and all of its accommodations. We truly did not want to leave. It was very hard to get out of those comfortable beds and get to breakfast on time. I highly recommend staying at this hotel the staff was very kind and very accommodating.

"A good kind of less traditional"

User 06/03/2019

This Best Western has an exceptional central court-yard garden, that gives you a better than average experience when you are walking to breakfast, the pool or looking for a more natural retreat. It is a great setting for a peaceful and closer-to-nature feel when you step outside your door. The location was perfect and made for very short walks or drives to food and attractions.

"Clean rooms but amenities not as advertise"

Frances S, Massapequa, New York 06/03/2019

This hotel is spread out around an enclosed courtyard which is lush with foliage. Our room was extremely clean and appeared to be newly renovated. There were even swans made from the room towels in our room. There was plenty to eat for breakfast although the scrambled eggs seem very dry so we opted for waffles and fruit. The cons were that the amenities on the website were incorrect. Maybe at one time there was a restaurant and lounge but no longer. Very disappointed as we came to this area for family funeral and thought we would have these on property. Also we were told to walk up to our second floor room which was close to where we parked, but not told there was an elevator just outside the lobby! I know we would have had to walk around the courtyard for a bit but we would have liked to have had that option.

"Good location and value"

User 14/02/2019

We have stayed here 3 times in the past few years, and it is a perfect place for our getaway from the winter cold. The pool and the courtyard garden are kept clean and neat, and the room was comfortable. The staff were all helpful, and the location is close to everything we want to see and do.

"You go to stay, right?"

User 13/02/2019

The Best Western Plus University Inn was spotless. The lobby was spotless, the room was spotless, the grounds were spotless. And, the people who worked there could not have been any nicer, from the desk people to the grounds people to the room people to the breakfast people. Every single one of them made us feel at home, and I mean that in a good way. Now, I know that when you stay at a place that has a free breakfast buffet, you understand that the breakfast might not quite be at the Ritz-Carlton level. It's quick and easy, right? It's pre-fabbed stuff that you just accept for what it is. Except when you can't. The breakfast food that was cooked was inedible. Egg things that were like small purses. Leather ones. Hash brown pucktatoes. Bacon that was so thin and overcooked that it was like biting into the inside of an hourglass. I would stay there again in a heartbeat. I would just get my breakfast elsewhere.

"Perfect for our 4 night Shop till ya drop getaway....."

caribbeancrazy75, aruba 30/01/2019

We were in the Boca Raton area for 1 thing, SHOPPING, we flew into Ft.Lauderdale and drove to Boca Raton, about 30 mins, this hotel was GREAT, checkin was good, centrally located between Ft.Lauderdale and West Palm Beach like we needed, hotel was very clean and safe, room was clean, we chose the Deluxe room and it was perfect for us 3 adults and 1 child! Beds were great as well as the linens and pillows, we slept really well!! Breakfast was good and something for everyone, I would def. stay here again and this hotel was just about 5 mins from the beach.

Discover783991, Manager at Best Western Plus University Inn, responded to this review
Dear Caribbeancrazy75, Thank you for choosing to stay at our Best Western Plus Boca Raton and for posting a review of your recent stay. We are delighted you found our location convenient to your travel needs and that our efforts to provide exceptional hospitality in a wonderful environment paid off! Once again thank you for the kind words and it will be our pleasure to welcome you and your family back when your travels bring you back to our area! Warm Regards, Michelle Liza Agm

"Disgustingly repulsice"

User 27/01/2019

The best western is the most repulsive hotel I've ever made the mistake of staying at. This hotel was incredibly misleading as to what was shown online. Upon walking in you can instantly tell how disgusting and unkept it is. We didn't even want to stay there since that point. We got to our room to find blood on the shower curtain. We contacted the front desk where they didn't ask for our room number or offer to clean it or change our room. The lighting in the room was sub par at best. There was a foul Oder from the bathroom toilet. We were unable to even go near the shower let alone actually take one. We reduced our stays because we didn't want to stay any longer than we absolutely had to. In the morning there was a large cockroach in the room and at night we had felt things crawling. Even if we had not rated the night we would of been charged. I can't believe we were forced to pay even a cent for this hotel. I'd never suggest anyone to waste this money on this place and have to endure anything similar to our stay there.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Dreamer, Thank you for taking the time to share you review with us. It is always our top priority to deliver exceptional hospitality in all areas so we are deeply concerned whenever we fall short of expectations and we would like to sincerely apologize for the events you described as this is far from out typical guest stay experience. We were also disappointed to read your comments as although we aim to be as transparent as possible with the contents in our website we regret that clearly we did not meet your expectations which was evident at reception time, therefore our hospitality team accommodated you with cancelling the remainder of your reserved stay and we believed this was a satisfactory option for you. I would also like you to know we have addressed your noted guest room concerns with our management teams to ensure the guest experience you described is an isolated incident and moving forward will work towards being even more diligent in ensuring that all our guests stays are the best they can be! We wish you the best in all your future travels. Kind Regards, Michelle Liza Agm

"A great hotel to stay if you are traveling by car"

Fearless27648286719, Moscow, Russia 18/01/2019

Not a huge but wonderful territory with many palms, two pools open till 10 pm: a hot jacuzzi tub and a big blue bath, reach and plentiful breakfast, ice machine, clean, spacey and well equipped, fine-looking rooms, fast wifi, good housekeeping, a very nice and helpful receptionist ready to solve any problem and to satisfy the requests, a quiet and conditioned lobby with sofas, magazines and free drinks, a business room with two computers and a printer.Not in the center or near the beach but if you have a car that's not a problem. Some cafes (Denny's, Chipotle, DD and others) not too far from the hotel.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Fearless, Thank you for taking the time to post a review of your recent stay. We appreciate you sharing your wonderful guest experience with fellow travelers and are happy to hear you had the opportunity to take advantage of the many fine amenities. We do hope to welcome you back on a future visit! Kind Regards, Michelle Liza Agm


BW350, Midlothian, Virginia 17/01/2019

Just spending the night I usually don't stay at a BW. Saw this on the Internet and decided to try it. Very updated hotel room with lots of light. I am very tired of hotels that have poor lighting and not enough light. Not here. Table lamp, ceiling lamp and two floor lamps offer exceptional lighting to read. Attractive colors and free breakfast. Well you pay for breakfast in your rate but this hotel was more reasonably price than most others. Nice courtyard and pool. Comfortable beds and very clean.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear BW350, Thank you for choosing to stay with us and for providing feedback. We are happy you enjoyed your stay and got to take advantage of our fantastic amenities and great value! We look forward to welcoming you back on a future stay. Kind Regards, Michelle Liza Agm

"A rather unique hotel"

banjobillk, Coldwater, Michigan 14/01/2019

I stayed here as a stop on my way to Key West. I consider it to be overpriced, but everything in that area is. But still overpriced. There is sort of an interior courtyard which is decorated in a sort of funky tropical style. Actually kind of nice. The room was of an old style with narrow doorways etc. but not bad. The whole setup was unorthodox, but not unworkable. Breakfast was so so. There were ample offerings, but things that should be hot, weren't. Toaster needed a good sandblasting.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear banjobiilk, We appreciate you choosing to stay with us while on your way to the Keys and for sharing your thoughts regarding your guest experience. I would like to apologize for the issues you noted and I have shared your feedback with our breakfast team who will be more diligent in providing our customary exceptional service that we love to offer all our guests. We hope to have the opportunity to welcome you back if your travels bring you back to our area. Kind Regards, Michelle Liza Agm

"Enjoyable stay"

stephencE7344BH, Winnipeg, Canada 10/01/2019

Upon arrival we were greeted with a friendly,professional staff . Room was very clean ,quiet and comfortable. The hotel is older ,and could use some modern updating. When returning to Palm Beach ,we would definitely stay here again .

"Great value, ideal location"

Venture61163808944, Chicago, Illinois 14/12/2018

We have enjoyed several stays at the BW plus University Inn over the past 5 years while visiting family in east Boca Raton. Minutes from all of the downtown attractions and beach, quiet & easy access by car.Neighborhood offers convenience & mall shopping, and a great diversity of casual, cafe, and upscale dining within walking distance.The rooms circle a large courtyard with abundant tropical plants and the pool area. Windows & Curtains within the room block all but the loudest pool-goers. We have rarely used the full amenities available, but have looked in on the fitness room, dipped our toes in the pool & accessible hot tub, and printed boarding passes in the business center (desk). Breakfast is a bit inconsistent, but the coffee is good and a selection of breads, pastries, cereal, fruit and yogurt more than compensate for the occasional over done egg chafing dish.The staff and their service are absolutely great for the caliber of lodging, efficient and attentive- not luxurious, but just right for a casual stay.Choosing where to stay while visiting Boca Raton is one of our easiest decisions!

"Hot breakfast"

537christined, Leechburg, United States 10/12/2018

Comfortable king bed and room was clean. Nice courtyard gives you that old Miami feel. Nice pool and hot tub. Breakfast included hot eggs sausage crispy bacon along with the usuals cereals danish yogurt pancakes and make your own waffles. Juices coffee etc My only complaint was the black woman at the desk when we checked in on Sunday she was very rude not friendly and never smiled. All other staff during our two night stay were very nice and courteous. Hotel was quiet and peaceful

"Good value"

User 21/11/2018

I spent 2 nights the room was spacious and clean. Air conditioner worked good. Has mini refrigerator and microwave. There is a safe to secure your valuables. The bathroom has shower in tub. Plenty of hot water. There is a swimming pool and jacuzzi available. There is a courtyard / garden with outside sitting/ dining area. Breakfast is included. There was a good selection of food. This is an older style 2 floor hotel with private outside entrance to the rooms. The staff are friendly and helpful. The rooms and grounds are well maintained and clean. When I'm back in the area I will definitely stay here again.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Joseph, We really appreciate you taking the time to post a detailed review letting your fellow travelers know about our Best Western. We are also delighted you were treated with our staff's warm hospitality! Thank you for staying with us and it will be our pleasure to welcome you back soon! Kind Regards, Michelle Liza Agm

"Great Pre Cruise Stay"

752whitneym, Wise, Virginia 12/11/2018

Our family stayed at the Best Western Plus University Inn in Boca Raton for 1 night prior to our cruise out of Miami. This hotel was the perfect out of the city place to stay that is also just blocks away from the beaches of Boca Raton. The room was clean and beds were comfortable. Plenty of channels offered for everyone in the family. The hotel has a mini resort feel with rooms near pool with lots of plants, water fountains and statues. The continental breakfast offered was good with lots of different choices for either the light morning appetite or a heavier appetite. I most certainly recommend this hotel for your cruise out of Port Miami or Port Everglades.

"Older property but rooms are very clean and comfortable"

Ron R, Highland Beach, Florida 11/11/2018

I stayed here for two nights and while an older property, the rooms were surprisingly clean and refreshing. The bed was very comfortable and there was plenty of closet space (including a safe) and a good size bathroom area. The common doors at the property require a room key at all times which adds a measure of safety to the stay. The personnel that I encountered were friendly and super helpful and were very much an asset to the overall stay. The breakfast room was dated but clean and the items provided (including the hot items) were tasty. Would highly recommend this hotel for a budget traveler.

"Best Western Plus University Inn"

freddombski, Florida 01/10/2018

Nice, clean room with a comfortable bed and large flat screen plus the usual microwave, fridge and coffee maker. Lush gardens and outdoor areas, large warm pool and an outdoor hot tub. All clean and a possible icon of the Best Western fleet. Been to at least 7 but not all and this is a great one. Oh, the staff was friendly and even a bit fun.

"nice room"

User 21/09/2018

This hotel is by far the best hotel I have ever stayed at. Their staff is super courteous, smiling, very friendly, welcoming, and always willing to help. Our service while staying there is fantastic. Their breakfast was awesome. the manager Michelle and the Aid of housekeeping is very polite. We would recommend B W P U INN to anyone else.

"Excellent Value - Super Clean - Relaxing Atmosphere"

LovinLifePelham_NH, Pelham, NH 09/09/2018

We highly recommend this hotel. We will return! We thoroughly enjoyed ourselves and most of all... relaxed during our visit! Excellent pool, hot tub, garden areas, walkways and outdoor seating areas offering shelter from the sun and rain.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Guest, It is so nice to see you and your family enjoyed the many amenities! It is wonderful to know you were able to take full advantage of our large pool and tranquil tropical gardens. Thank you for the fantastic review and we hope you will come visit us again on another Boca getaway! Warm Regards, Michelle Liza Agm

"Nice and comfortable"

MarianB5, Austin, Texas 09/09/2018

I've been here 10 years ago and decided to stop again. Always a good experience. Comfy and tidy. Very Good hot breakfast. Gteat swimming pool area. Free parking around the building. Free internet, worked ok for the weekend.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Marian, We appreciate you returning to stay with us after many years and are happy to know that you experienced a welcoming and comfortable stay. We are delighted to have welcomed you back and very much look forward to your next visit! Warm Regards, Michelle Liza Agm

"Our Experience:"

jmv5646, Kissimmee, Florida 31/08/2018

I dialed ‘zero' on my room telephone and contacted Alex. He answered my phonecall, i asked him about the fun places to visit around the area. Seeing as we were new to this area. He informed me about a couple of good places to visit. He was very informative, courteous and professional.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Guest, Thank you for your great review! We are so happy that Alex was able to accommodate you during your stay. We appreciate you taking the time to recognize our staff's hard work and dedication to creating memories for our guests! It is also nice to know you got to experience our Best Western's prime location, conveniently situated near many of Boca's sought after destinations. Thanks once again for sharing your guest stay experience and we do look forward to welcoming you back soon. Warm Regards, Michelle Liza Agm

"A comfortable stay at BW Boca Raton"

tferdit, Atlanta, Georgia 23/07/2018

After a long drive from Atlanta to Boca Raton FL,for 4th of July,it was to early to checkin ,so wife and I went directly to beach,and spent most of day. Now, extremely tired,we hoped that this Hotel will give us a comfortable night rest.To our surprise it turned out just how we wanted,clean room,relaxing,and really nothing to complain about. The checkin was fast and front desk clerk was overly polite.After a good night sleep,we had decent breakfast,before heading out. for the day.Spent two days,at this Hotel and enjoyed the hospitality. .


Paty_0916, Margate, FL 19/07/2018

So I got to my room, first thing I noticed: the mirror door was disgustingly dirty, with white spots all over. Then, went to use the toilet, clugged! The blanket was dirty and when I went to take a shower on the last day, there was a roach crawling on the tub!

"Boca's Best"

DannyMorrow, Dunnellon, Florida 14/07/2018

I haven't stayed at any hotel where I was treated better or felt that I would return as quickly as I could. The staff, the rooms, the amenities are all wonderful. This hotel is well located and easily assessable from the Interstate and the Turnpike.

"Pleasant stay"

Attis1, Oxford, United Kingdom 22/06/2018

I spent one night in town and choose this BW Plus. I always try to book BW when in the USA as wherever you go they always seem to provide good quality. This is the case at this specific location as well. The building is a bit older but rooms are great, spacious, comfortable beds, ok bathroom. It was also clean which is great. The place is quiet, parking is free, staff is friendly and helpful. They have a nice pool and hot tub surrounded by palm trees, great experience. Breakfast was great, plenty to choose from. Would visit again and would recommend.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Attis1, Thank you for taking the time to provide a detailed review of your guest stay. It is wonderful to read your kind remarks regarding our Best Western! I will be sure to share with the rest of the staff who all take great pride and work hard to ensure all aspects of our guests stay experience exceed expectations! We look forward to welcoming you back in the near future. Best Regards, Michelle Liza Agm

"Good breakfast and comfy room"

Ryan C, Chicago, Illinois 18/06/2018

Good price for the area, room was nice and clean and staff were very friendly and helpful. The best thing is the breakfast. A range of hot and cold food, everything you could want. In a central location and plenty of free parking!

"Don't judge a book by it's cover!"

Joweka, Atkinson, North Carolina 29/05/2018

This is an older Best Western with an upgraded interior. The rooms have new comfortable beds, TV, and décor. The interior courtyard boasts mature tropical plants with a nice size pool and hot tub. Breakfast has a great variety of items to satisfy everyone. Great price for the area!

"No complaints here"

User 06/05/2018

Warm friendly atmosphere, room was clean, nice pool, excellent continental breakfast, coffee in the lobby,Convenient safe location close to the beaches, restaurants, bars, marina, check out Delray beach while your there....johnny browns was a great place to eat and listen to live bands.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Amy B, Thank you for choosing our Best Western while in Boca and for taking a moment to provide a detailed review of your recent stay. It makes our day to hear how you enjoyed our accomodations along with I agree , all the fine amenities and close proximtiy to some of South Florida's most popular destinations. We hope to welcome you back soon! Best Regards, Michelle Liza Agm

"Wonderful place to stay"

User 29/04/2018

College visit to FAU. Great location. Room was clean. Beds were comfortable. Pool was very nice. Breakfast offered many different choices for everyone. Hot breakfast, fruit, bagels and pastry. We stayed for 2 nights. We will stay here again.

"Completely acceptable. "Plus" makes a difference"

User 24/04/2018

Visiting family at FAU and on the short notice, rooms rates were sky high. Normally stay in Hampton Inns, Embassy, etc but was not going to pay $250+. This Best Western has clean rooms and facilities and all the amenities you'd expect. Nothing fancy and certain things like decor is a bit dated but other things are on par. Large TVs and comfortable bedding. Breakfast is something to be desired but gets you going. Keep in mind what you paid for and you'll be pleasantly surprised. Would stay again.

"Good customer service "

User 12/04/2018

Alex call the head of the housekeeper to show me a room before I rent it , and she was very nice and very professional, I ask her for how many years she been working at the hotel she said 1 year but it's seem like she been working n there for more than 1 year the way she was. When i finished to checking she call my room to ask if I'm satisfied Wow good customer service ... The room was very nice 110, I'm coming back next year... I recommend this hotel.

"Wonderful place to stay"

chasnewmail, Leesburg, Florida 10/04/2018

Location was great, not far from beaches or places to eat. Hotel was very clean. Pool was excellent. We stayed for 2 nights, we choose to go to Boca Raton beach but could have gone to many others. Went to Gumbo Limbo, rehab for sea turtles.

"Home on the go"

Bjmaverick, Orange City, Florida 09/04/2018

I love the staff , Michelle make sure everything is ready. and the rooms at University inn Best Western always very comfortable and the breakfast bar has everything from a full breakfast bar from eggs and omelets to fruits and juices too bagels and cereals hot or cold

"Nicely landscaped property, but heating and cooling caused discomfort"

RoyalsFan60, Overland Park, Kansas 07/04/2018

The courtyard area of this motel is very nicely landscaped and neat, as a good deal of pride and effort seem to have gone into this facet of the property. Unfortunately, we happened to stay there during an unusually cool period of March, and the room heater in our room was blowing luke-warm air which felt like cool air by the time it made its way from the wall to the further reaches of the room. When we tried to turn the heat up to a higher level, it would shut off altogether. We had to ask to be moved to a warmer room, which thankfully they were able to provide for us. The front desk staff seemed very friendly and wanted to help us rectify our situation. Despite breakfast being included, we didn't eat in the breakfast room due to the air conditioner blasting cold air in there (despite an outdoor temperature in the 50's and 60's).

"Customer service is great!!!"

jessicafulster, Denver, Colorado 05/04/2018

The night guy Alex, he's so great!!! The hotel is comfortable and was great for my 2 children ages 9 & 11. I was stuck in an airport in TX for 8 hours with my kids who were super hungry upon arriving at the hotel. Alex went out of his way to get us in the room quickly and then even brought various menus up to my room door. This hotel was super comfy for my whole family!

"Good value"

User 11/03/2018

I was attending a conference at Florida Atlantic University and this hotel was fairly convenient (about 10 minutes' drive to university). Rooms are comfortable, although they use those annoying small pillows instead of regular size ones. The staff is friendly, breakfast is quite good (in particular, the hot food was good although the selection every day was fairly limited) and overall this hotel is very good value. I did not use the pool but it looked inviting. The hotel is set up in an older motel-style configuration, where each room has a large window facing onto a central common area; this means you will hear other people outside and need to be careful about drawing blinds for privacy. The common area holds the pool and some nice landscaping. There are benches everywhere along the perimeter of the common area to sit on, which is a nice touch. I would definitely stay there again.

"Diamond in the Ruff"

OLBIGDOG, Stony Brook, New York 06/03/2018

We stayed at this Best Western for 3 nights. The room was great and we loved the pool. They had a very nice courtyard with palm trees and flowers. Very nice. They provided a nice breakfast that was great. Also talked to the owner and manager of the hotel. Very nice guy's. Who told me if there was anything I needed just ask.

"Decent Hotel"

Sheryl H, Brandon 04/02/2018

Visited Boca Raton for a visit to Florida Atlantic University. Not being familiar with the area we chose this hotel as it was close to the school. We were only here for the one night. The grounds are very nice and staff was very friendly and welcoming. It is an older hotel that has been refurbished. I'm reading lots of reviews regarding mold and musty odors. They must have taken those complaints seriously because we were met with an overwhelming smell of chlorine bleach when we entered our room. Also whoever cleaned the room left the thermostat set on 50 degrees because along with the chlorine smell we were hit with an artic blast that made my feet turn blue...seriously. Readjusting the thermostat did nothing. Turning on the heat did nothing so we ended up turning the unit completely off. The dressing area light wouldn't come on and the gentleman who came to check it even remarked how cold the room was. No mold or mildew was seen. The room was actually very neat and clean so we had no complaints there. We thought the breakfast was pretty darn good. If a place serves bacon then our family is happy. There was plenty of bacon, eggs, omelettes hash browns, make your own waffles, fruit, danish, etc. Overall it's a decent hotel to stay at but not at $160/night. I do realize we visited during what is called high season for Florida but still, Hampton Inn just a few miles away was only $120.

"Clean and a great deal"

bobstein612, Cranberry Township, Pennsylvania 03/02/2018

We had a wonderful stay at the Best Western. The grounds of the hotel are gorgeous and the pool was great. We especially loved the large hot tub. All the staff was wonderful and worked very hard to ensure we enjoyed out stay. The housekeeping staff kept our room very clean. Our room was super clean and well kept. We never had an issue with anything. It is not a new hotel, but the price we paid was significantly less than some of the newer hotels in the area. Breakfast had everything you could want on at a free hotel breakfast: eggs, waffles, muffins, Danish, cereal.... The hotel was very busy while we were there, but the breakfast lady kept all the food well stocked so it never ran out. Thanks for a great stay!

"Believe The Poor Ratings!"

landv09, NYC 23/01/2018

The courtyard room we were given had such a moldy smell we could not stay the night. The staff offered us another room, but that was just as bad. We canceled the rest of our reserved nights and went to another hotel. The staff was very accommodating and friendly, but the rooms were totally unacceptable!

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Landv09, Thank you for taking the time to review your stay, please accept our apology as it is our main priority to offer a very well maintained and comfortable atmosphere for our guests and we were highly disappointed to hear of your experience. With this in mind please feel fee to reach out to me as it is difficult to diagnose and address any issues without more details. Again we thank you for your feedback and look forward to hearing from you soon. Kind Regards, Michelle Liza

"Smells and loud"

jtsabatel, West Palm Beach, Florida 22/01/2018

The room smelled like mildew, no shower curtain, was so loud outside during the day, the front desk people were nice. The breakfast was very bland taste. I would say if you don't mind any of those issues stay but not worth the money.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Jtsabatel, Thank you for taking a moment to review your recent stay. While we are pleased you enjoyed our staff's hospitality we were disheartened to hear of the issues you noted which is not typical of our usual guest experience here. All of us in the staff from management , to housekeeping, to the maintenance departments pride ourselves in providing amazing service and apologize we did not meet your expectations. We are using your feedback as a tool to improve upon our dedication to providing exceptional service and would love to have the opportunity to turn your experience around during your next visit to Boca. Kind Regards, Michelle Liza Agm

"A terrible place to stay! "

User 11/01/2018

My family and I booked for two nights, however we only stayed for 1 due to a very outdated, moldy, dirty, and smelly room.. Upon walking into the room you can smell a dirty foot odor from the old brown carpet. The beds sink in from years of use and the sheets had a yellow look from age. We all complained of itching when laying in the beds . The bathroom had mold in the window inside and along the floor tiles and wall, the drain was open for bugs to have a free ride in , and the bathroom door was rusted and wouldn't shut. The air vent had a severe amount of dust and appeared to suffer from care and maintenance. I would suggest new management, a total overhaul of the hotel, and a new cleaning crew so person gets sick ! SEE PHOTOS..

"Great Place to Stay"

georgesY4326JD, Montreal, Canada 09/01/2018

Excellent staff and very comfortable rooms. Staff is very attentive and very friendly. Room cleanliness is great. The people here are always in a great mood and make you feel like home. Plenty of restaurant options very close by and beach is minutes away.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear GeorgesY4326JD Thank you for taking some time to write a review of your recent visit. We are just delighted to hear of your wonderful stay and everything from the amenities, great location and hospitality of our dedicated staff contributed to making you feel at home, there could be no better compliment for us than that! Thank you for staying with us and we hope to welcome you back in the near future. Kind Regards, Michelle Liza Agm

"lovely hotel and the staff are exceptional"

Ilenez2015, Toronto, Canada 08/01/2018

The hotel is a lovely hidden oasis from a busy area - lots of great restaurants, beach is not too far away. The pool area (and iguanas) is lovely and the staff is wonderful - accommodating - doing whatever is necessary to make our stay the best possible

"Boca Hotel"

ShemeshKeshet, Rochester, New York 06/01/2018

We stayed 3 nights at the BW Plus in Boca. The staff was very friendly [especially Alex at the front desk]. The grounds were pretty. The weather was not conducive to using the pool, but the pool looked very nice. Free breakfast was good but basic. The rooms needed updating but were ok. Internet and parking were included and the location was very good.

"Not likely to return "

User 31/12/2017

We stayed here in early December, Although we had a reservation for a specific type of room, after 3 tries, it still was not ready. So, we took a different type of room, just to get checked in at the hotel. The room didn't appear to have been vacuumed, and the furniture was a bit dated. The bed was pretty comfortable and the room was quiet. The hotel is well located, with many great restaurants nearby (we especially loved the Funky Buddha Brewery across the street!). The breakfast was good, and well stocked; there did seem to be some minor delay with tables being cleaned after people left, and they started clean up early. The hotel is a good stay for one evening, but that's about it. There were a few issues that were brought to the attention of management, and management responded appropriately.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Mntluv2travel, Thank you for taking the time to review your recent stay. While we are pleased you enjoyed all the amenities as well as the Hotel's proximity to a wide variety of the areas popular attractions, we were disheartened to hear about the issues you noted regarding your room. As we discussed we take your comments to heart and have addressed these with the staff, we are dedicated to making sure every guest stay is an amazing and memorable one. With this in mind we hope to welcome you back on your next visit to Boca and turn your experience around. Kind regards, Michelle Liza Agm

"Quiet and Confortable"

User 27/12/2017

One of the quietist hotels I have ever stayed at. Beds are comfortable and the staff friendly and accommodating. At check in Alex was friendly and made me feel welcomed. The breakfast selection was above average and the staff were constantly keeping food and coffee available

"Shockingly good!"

Eurosailornewyork, Florida 22/12/2017

When I - with a serious face - told the front desk, at check-out, that I was speechless, they got concerned - until they realized that I was playing with them. I indeed felt speechless - but in great way. Didn't expect what I received from a Best Western. I certainly read reviews for the property before I booked; most of the reviews were very good, so I didn't expect bad things. But the room was really-really nice: super clean and beautifully furnished & decorated. And the bed was amazingly comfortable - to my taste, better than at Hilton. I loved it.

"Nice, clean and comfortable"

David G, Flushing, New York 19/12/2017

Understand that this is not a 5 star hotel but for the money and designation, I received a clean, comfortable room with breakfast and excellent customer service! The place was also conveniently located on US1.

"Best Western"

User 12/12/2017

I dont understand why this hotel is considered a plus when I've stayed in regular BW's and the cost was more than half less of what I paid for this stay. Nothing was renovated and bedding was old and funky

BestWesternHotels, Corporate at Best Western Plus University Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Friendly Staff"

User 09/12/2017

Alex was friendly & helpful . United lost my bag & Alex told me about their business center so I could try to reprint my boarding passes for our cruise. The rooms where clean. The atmosphere was really nice. Lizards walking around was really cool. I loved the landscaping a lot.

"Very Comfortable"

Jackie R, Brampton, Canada 05/12/2017

We were very happy with our stay and loved the courtyard with the lovely garden. It was clean, comfortable and staff were great and helpful when asking for recommendation for dinner.. Breakfast was good as well.

"Worth the money!"

323sheilak, Jupiter, United States 04/12/2017

Very short stay required , little time spent in room, so the accommodations were more than adequate. The location is easily accessible as well, being near major crossroads, shopping, restaurants and the highway.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear 323sheilak, Thank you for taking the time to review your recent stay, we are happy you were able to experience our fine amenities and convenient location! We look forward to welcoming you back on your next visit to Boca. Kind Regards, Michelle Liza Agm

"Our Overnight Stay for FAU orientation"

730kerryp, longwood, United States 03/12/2017

Great value for the price, all online room requests honored at check-in, hotel very close to the University, very clean, staff super friendly and very helpful. The beds were very comfortable. Full hot breakfast and free coffee all morning in the lobby. Had room nice and cold for our arrival. Front desk staff, Alex is an FAU alumni so he was able to tell us great things about the school & the area. Thanks Alex!

"Great Staff Nice Place"

marcdI3846NY, SAN ANTONIO, United States 01/12/2017

Alex Michelle and Michael are excellent and professional! Great staff! The front desk is well run. Housekeeping is on top of things for the most part. I know if I am in Boca Best Western Plus University Inn is my first choice for accommodations!

"Nice place for a quick visit"

CHARLES T, Cape Coral, Fl 25/11/2017

Bed is comfortable, breakfast is excellent for this type of hotel, price was decent, a little bit dated, but clean. Location is in a decent area, places to get food nearby. Parking is a bit limited near the entrances, but large lot on the side of the building.

"Nice place"

jofran513, Port Saint Lucie, Florida 25/11/2017

Stayed overnight while we were in the area for a night of dinner & dancing. Quiet room, helpful staff. Swimming pool was cold but hot time was nice. Breakfast buffet was great. Would definately stay there again.

"Great environment and friendly staff"

User 18/11/2017

Whenever I go south Florida, especially Boca Raton, I like to stay at this Best Western. It is clean and the staff are friendly. I like the breakfast and they always have good maintenance on the pool. The overall service are excellent. The house keeper specialist provide great service and friendly. they always smile and happy to do their job. This is a sign that can tell they have been treating good by their manager.

"Good last minute decision"

Joan H, Plympton 18/11/2017

We wound up stopping unexpectedly in Boca Raton,FL and luckily found this Best Western. Even though it was late we were greeted by a professional and friendly staff. The room was good size, very clean and comfortable. It was quiet and allowed us to get a good night's sleep before heading out the next morning. The location is good.

"Good stay"

User 15/11/2017

We stayed 2 nights last week and the rooms are average. The beds aren't the most comfortable I've slept in but they aren't bad. Room was spacious to put the pack n play for the baby. I requested a quiet room as the hotel it's right next to the road and was told that the rooms have good insulation. I did hear the cats and we were give a room next to the elevator and stairs. We had an a night flight and just wanted to rest. Not good thinking from the front office as to give us that room. The breakfast had more variety than a continental breakfast. The staff of breakfast was really sweet to my baby who's all smiles to people. They made him laugh. So I do appreciate it. The room was clean. A longer stay might be harder but for a short stay it works.

"Worst Best Western"

Lorraine2010, Annecy, France 10/11/2017

be sure to book a non smoking room and arrive early otherwise you get the left overs. While the rooms are cleaned, the carpets are dirty and the beds lumpy. Breakfast isn't great. Some staff like Theodora are great others are indifferent.

"okStephanie very rude unprofessional and uncaring I like the location and was able to use points I would never recommend"

User 06/11/2017

Very unprofessional Steph very bad breakfast took to three hours to check in which the whole day checking in there he does satisfied the shuttle is never available and it barely gets a two star rating in my book I would never recommend this location because the staff is so rude and slow and completely understaffed maybe not their fault probably the fault of the owner

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Guest, Thank you for taking the time to review your stay, we appreciate all feedback as it helps us to constantly improve upon our services. With this said please accept our apology for the issues you noted at our property, we strive to exceed all our guest expectations and we regret to hear of your experience. As for the check in incident, I see we were trying to get you a room earlier than our check in time. Our check in time is 3pm and although we are more than happy to accommodate our guests with an earlier check in when available sometimes this is not always possible as it is the busy season when the hotel is fully booked. We have taken your comments to heart however and hope you will give us a chance to welcome you back and turn your experience around. Kind Regards, Michelle Liza AGM

"Great place to stay in Boca"

DannyMorrow, Dunnellon, Florida 29/10/2017

I stay at this hotel often. I have never had a negative experience of any kind, The staff, facility and location are all first rate. The swimming pool is located on the property in such a way that allows for both morning and afternoon swims before and after my appointments.

"Brilliant Boca Raton"

helentO6900ZN, Auckland Central, New Zealand 29/10/2017

Great location close to FAU and eating houses, staff were really helpful and friendly. Great hotel, had everything that we needed and we look forward to staying here again. Fair and reasonably priced Easy car journey to surrounding beaches and shopping centre. The weather was fabulous and we really enjoyed our time here

"Great place to stay"

O2703MTchristopherw, CINCINNATI, United States 29/10/2017

I travel for business and I choose where I stay. I have been to this property 3 times in the past few months and will continue to come back. Great staff, comfortable,clean rooms and nice decor. My main reason for staying here - they still offer a few designated smoking rooms. Not a smoker? Don't worry, they are away from the other rooms and will not interfere with your smoke-free environment. The breakfast buffet is very good and offers more choice than most hotels. In this price range, it's pretty hard to beat.

"Average hotel"

kyoung123, Tampa, FL 15/10/2017

We were here for a college visit to FAU so the location was perfect. It was on the recommended list from the university and I liked that free breakfast was offered. The good: - beautiful plantings around the hotel and in the center atrium. - clean sheets, comfortable beds and pillows (which can be hard to find in a low cost hotel). - location was central to a lot in the area. - friendly reception on check in (at 10:45pm). - quiet and cold AC in the room. - Great make your own waffles in the free breakfast and lots of cereal choices. My husband said his coffee was good. - free wifi in the room that while a little slow, did work fine. The not so good: - old, worn down room with peeling paint (including the surface of the tub). - confusing room map, took us a little extra effort to find our room. - closest gate to our room didn't work with our key so had to walk a little further to find another way in. - Leaking ceiling in the breakfast room - 5 buckets catching the dripping water. - the "breakfast omelets" were pre-made, pre-frozen (you could taste it) and just scrambled eggs folded over cheese. Flavorless. So, this place was average. Not bad, but not great. If my son chooses FAU, we'll look for another place to stay on future visits.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear kyoung123, Thank you for taking the time to provide us with a review of your recent stay. It's wonderful to hear you enjoyed the convenient location, friendliness of the staff, comfort and cleanliness of the room and the beautiful surroundings. With this said it was disappointing to hear some other issues soured your experience while here . We have noted your comments and have addressed these. Our staff works incredibly hard to provide our guests with the best hospitality and service and we appreciate your feedback. We hope to welcome you back and turn your experience around. Kind regards, Michelle LIza

"great service and value"

User 15/10/2017

The room was nice and spacious. The breakfast was good and plentiful; and fresh fruit in ample supply. Pool and hot tube were clean. Nice open patio with cover for the seating in the center of the rooms.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Mikenyc, Thank you for taking the time to review our Best Western Plus University Inn, we are delighted to hear you enjoyed your visit and was able to experience our wide variety of breakfast options! We look forward to welcoming you back on your next visit to Boca! Kind Regards, Michelle LIza Assistant Manager

"Smelly Room w/ Toe Nail Clippings"

Christian R, Miami, Florida, United States 05/10/2017

Stayed here for work. My room was old and smelly. The pillows were all super puffy and gave me neck pain the following morning. Hard to get a good nights sleep. That described my room, but our second room was worse. Toe nail shavings were all over the carpet around the floor. Unimaginable. Disgusting, never again.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Christian R., Thank you for reviewing your recent stay, we appreciate all feedback as it helps us to constantly improve and provide our guests with the best hospitality and service possible. With this in mind please accept our apology and please feel free to reach out to me at any time and provide more details as we could not locate your reservation and we would like to have opportunity to address the issues you noted as this is not typical of a guest stay. Once again thank you and we hope to have the chance to welcome you back and turn your experience around. Kind Regards, Michelle Liza Assistant Manager

"Very good stay except for one incident when an employee practically called me a liar."

vidtrans, Montreal, Canada 27/09/2017

Good hotel, decent parking, near restaurants and stores, quiet efficient AC, clean, good breakfast,quiet room,comfortable bed,good water pressure,numerous power outlets, good internet and tv channels. The only thing that annoyed me was an incident that happened the day I left. The night before checking out I called the front desk to ask if I could leave at 1 pm instead of 11 since my flight was much later and it would be a long travel day. I asked if they would be very busy that day and if not I would really appreciate it if they could accommodate me.The lady said that I could not stay until 1 but 12:30 was ok. Don't know her name(friendly employee with long blond hair). Fine ,next day at 12:10 I get a call from the front desk saying "I assume that you are staying another day" I told her that I was packing and would leave in a few minutes. I mentioned that the other lady had said 12:30 was fine. She got angry and raised her voice saying NO,LATE CHECKOUT TIME IS 12 .I told her again calmly that the other employee had said 12:30 and that I was almost ready to go. again she repeated even more loudly and angrily LATE CHECKOUT TIME IS 12. I left right away and repeated to her what I was told the previous evening. I couldn't believe that she was basically calling me a liar. After my first night at the hotel I even went to the front desk to tell them that I loved the place. The only thing was that the pillows were very soft . They didn't have any other type so i went and bought one since I know that it's a small thing and they can't please everyone. I also told them that they didn't have to clean the room or bring extra towels , I cleaned it myself. It's too bad that after a great stay one employee had to spoil my image of the hotel. Certain people shouldn't work in the hospitality industry. They should get a job where they work alone in a closed room somewhere.

"Great Price For The Location"

MoWillGo, San Francisco, California 13/09/2017

I stayed at this hotel for an extended time while overseeing renovations on a property in Boca Raton. The location is very convenient for getting to the beach and restaurants, City Hall, etc.,and it is only about five minutes from 1-95. The room itself was your regular Best Western Plus room with two queen beds, fridge, microwave, table for dining or working, and an inroom safe for storing your valuables. One nice thing is that they have a water softener so you aren't showering in the hard water that plagues parts of Boca. Front desk staff was always very courteous and responsive. The breakfast buffet was always well-stocked. They have a self-service laundry room that always had machines available and was kept clean. I deducted one star because the housekeeping was very spotty and seemed disorganized throughout my stay. But overall this is an excellent choice for staying in East Boca at this price point.

"Being great in a bad time"

Nadrod, Boca Raton, Florida 12/09/2017

It's easy to be good in a good time! Try during Hurricane Irma! The room was spacious and comfortable for our almost three day stay. The front desk, manager and the rest of the staff did everything possible for the nervous people, some elderly, stranded away from home with a threat of category 5 Hurricane. Many worked overnight and even had a small battery powered lights when the electricity went out! Generator provided some electricity and staff even used it to make people comfortable and even used it to make a tea for an elderly guest. There was no uber or a taxi to take us home when it was cleared by police and we could not find the three-mile-ride back. We were thrilled when the Manager turned out to be a good Samaritan and took us home in the Hotel's airport shuttle. That was not the call of duty but the call of human compassion and help. The care and kindness of the staff made our stay tolerable even in the very bad time!

"A great place to stay in Boca Raton"

davidgS6807KJ, Boca Raton, United States 04/09/2017

This is a very attractive and pleasant hotel located in northeast Boca Raton. Convenient to both the beaches and the downtown area of the city, it has an expansive courtyard with extensive shady garden plantings, as well as a pool and hot tub. With the exception of one of the two washing machines being out of order, amenities were functioning and in good condition. The place is clean and the staff attentive and easy to access. It is a nice place at a moderate price. I have no complaints.

"Customer Service"

dalep43, Glen Burnie, United States 29/08/2017

The customer service was outstanding, because of that I became a rewards member. Home away from home. My family has stayed in other hotels only not to return. Best Western wil be the only hotel we stay in.

"Great as always!"

Bill T, Tampa, United States 27/08/2017

I stay here frequently for business and pleasure. For pleasure, their large southern parking lot is extremely accommodating to par my long boat, trailer, and truck. I have always been pleased with the value, quality, cleanliness, safeness, and breakfast.

"Poor Maintainance"

User 23/08/2017

Reported the toilet blocked, the air conditioner dripping, and the refrigerator not cooling. Nothing was repaired. They just plunged the toilet, and said they would take care of it when we left. Disappointing for what we paid.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Lori, Thank you for taking the time to review us, please accept our apology for the incidents you noted regarding your room, it was disheartening to hear of this particularly since we dedicate a lot of time to ensure that every guest stay is comfortable in all aspects and we regret we failed to meet this basic expectation with you. Please be assured we have taken care of the issues and would love the opportunity to welcome you back and provide you with our customary great guest services! Kind Regards, Michelle Liza Assitant GM

"Great stay"

Robin B, Hartwick, United States 21/08/2017

Used this hotel when taking our daughter to FAU. Convenient to the college. Housekeeping was wonderful. My husband dropped his wallet outside and another guest found it and returned it to the front desk. Honest guests and employees. The cost was a great value.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Robin B. Thank you for taking the time to review your recent stay with us. It is a joy to hear that everything from the close proximity to FAU, great value, and most of all gratifying guest stay experience helped to enhance your visit while setting up your daughter for the school year! I will be sure to share your kind words with the rest of the staff. Once again thank you and we look forward to hosting you for many stays to come! Kind Regards, Michelle Liza Assitant GM

"Simply the best !!!"

Steve C, Spring Hill, Florida 14/08/2017

I travel at least 300 days a year. If I'm in South Florida on business, I'll go out of my way to stay at this BEST Western. I've stayed at this location multiple times. This location is constantly well maintained. That's why I go out of my way to stay here.

"A restful stay"

Bjmaverick, Orange City, Florida 11/08/2017

I use this hotel because it's a restful stay. The rooms are clean, quiet and comfortable, and the beds , oh so restful. Pillow top. I also enjoy the breakfast in the hotel which is complementary , and has a wide variety of items, hot and cold. And the management is very accommodating .

"Good place to stay"

Henry W, Brookline, Massachusetts, United States 07/08/2017

The most difficult part of the stay is finding the motel. It is right on Federal Highway. Apparently the city has restrictions On signage. No lighted sign. Once you find out the the palm trees in front have white Christmas lights you have a much better chance not driving by The room was spacious with 2 beds, flat screen tv(would have liked an on line directory of the stations and programs)refrigerator, microwave, ironing board etc. the outside is a tropical motif. Plenty of tables and chairs in the shade. A good size swimming pool. And a separate breakfast area. The breakfast was not fancy but adequate for most guests. I would say a few miles from the ocean. The beaches in Boca Raton are beautiful. A couple of miles from FAU. Many places to eat within 5 mikes

"Hidden jewel in Southeast Florida!"

User 01/08/2017

This hotel is clean, in a nice area, well-priced, conveniently located, warmly decorated, beautifully landscaped and near three gorgeous oceanfront parks! Our family will absolutely return to this particular location anytime we visit this area again!

"Good Quiet spot"

iancQ4306UD, Dallas, Or, United States 20/07/2017

This location worked out very well for as business trip I recently took to the Miami area. Close to the beach, right on I-1. Easy access to I-95. Felt secure, staff was helpful. Will definitely be back next time I am in the area.

"To bad such a beautiful hotel has such a bad GM"

michellenesepter, Port Charlotte, Florida 16/07/2017

This is the second time I've stayed at this hotel but I will NEVER go back. I booked a night with this hotel through Best Western using my reward points. During the evening my husband & I decided to stay an additional night. Since we wanted to sleep in the next day we tried to add this additional day stay that night. We were told by the night desk clerk that the additional day would have to be added in the morning but he would make sure to hold our room so we wouldn't have to switch rooms the next day. In the morning the general manager (Louie) told us that we could NOT stay in the smoking room that we were in as they were all booked for that day & had to move to a non smoking room. (He was extremely rude to my husband & condescending.) He had his manager Teresa place us in a non smoking room & told us not to mess it up as if one of the smoking room reservations cancelled we could go to their room. We spoke to Teresa at the front desk at 3pm & 5pm & she informed us that no smoking rooms were available yet & in fact there was only 1 unbooked room in the whole hotel. At 7pm we went to the front desk & spoke to the night clerk (Alex who remembered us by name from our last stay). He informed us that 3 smoking rooms were available, one of which was the room that we were forced to leave earlier in the day. So we were moved back to our original room. (At 11pm that night there were still 2 empty smoking rooms.) I have no idea why a general manager of a hotel would choose to accommodate someone who may or may not show up at their hotel instead of a customer that is already staying in their hotel, it seems ridiculous to me! And really shows that he has no customer service skills!

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Michellenesper, Thank you for taking the time to provide a review of your recent stay at our property. First I would like to apologize for the issues you encountered, as I was very disappointed to hear not only of this but how you felt you were treated. Our staff will do everything in their power to fulfill all of our valued in house guests' as well as our arriving guests' room requests, with this said we regret we missed this expectation with you. I agree our intentions did not translate well with you as it should have also been communicated strongly by the front desk staff that reservations for extending your stay are necessary as we can get last minute high volume bookings leaving us with limited room availability. All the staff did work very hard to come up with a solution without having to modify an incoming reservations room type, including the maintenance staff working hard to finish a maintenance project that had been started in order to open up the booked room type, because of this we are pleased you were able to have your preferred room. Once again we apologize for the inconvenience the switching of rooms caused, and we do thank you, we appreciate the feedback as it helps us to identify the areas we can improve upon our guest experience. Kind Regards, Michelle Liza AGM

"Value for money"

Pauwels D, Brussels, Belgium 15/07/2017

We are used To stay in BW for short periods during Our trips,this one offered one of the Best breakfasts and the nicest pool we've had in a best western. Rooms could be refurbished but were ok.Very friendly staff especially the Bulgarian lady at the front des.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Pauwels D, Thank you for reviewing our property we appreciate the feedback, We are happy you had the opportunity to enjoy the fine amenities and I will be sure to relay your kind remarks to Teodora she will be thrilled to hear! We look forward to hosting you on your next visit to Boca! Kind Regards, Michelle Liza AGM

"Boca Raton"

245sylvia, Jacksonville, Florida 11/07/2017

This hotel needs to be up to dated. Better selection of food items. A bit out of way to go to Mizner Park and Royal Place for entertainment if no one has their own a car. Very little sightseeing except for the boating rides is always plenty.

"Best Western Boca Raton"

RochelleP692, Land O Lakes, Florida 30/06/2017

Good Stay for work. Alex put me in the secured area, I appreciated that. Room is nice, spacious and internet is fast. Plenty of outlets. Close to interstate and lots of things. Breakfast is good, pretty standard but enough to choose from. Nice tropical pool and courtyard. Courteous staff!

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear RochelleP692, Thank You for taking the time to review our property, it is fantastic to hear we were able to not only accommodate you but make you feel at home, this is what we strive for with all our guests and are pleased to hear your wonderful feedback. We look forward to welcoming you back on your next visit! Kind Regards, Michelle Liza Assistant Gm

"hotel stay was excellent"

orquideaf2017, hollywood, United States 24/06/2017

staff was really helpful, and kind. the entire staff were really helpful. the area was keep clean at all time.will keep in mind to reserve againg base on the experience that i have at my stay. really satisfy.

"Great Stay"

James L, Rock Island, United States 08/06/2017

We have nothing but good things to say about this hotel. The room was nice and the bed was extremely comfortable. The breakfast was also very nice. Nice way to end a long day of riding. I would recommend this hotel to others.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Jame L. Thank you for taking the time to review your recent stay, we are very pleased you could enjoy the wonderful amenities and we do look forward to your next visit! Kind Regards, Michelle Liza Assistant GM

"Boca raton get away"

stellajoy, Miramar, Florida 30/05/2017

My checkin went quite smoothly alex was quite friendly and tended to me in a professional manner. He we nt above his duties to help me. He told me of the offers for platinum member and gave me rates for summer which i booked.

"Very nice hotel"

IrinaNatli, Orlando, Florida 30/05/2017

We always stay in Best Western. Reasonable price. Clean and breakfast included. We love it! Fast internet speed too! If we have guests coming we take them Best Western and they are always happy with service and rooms!

"Magnificent gem of a motel/ hotel"

User 24/05/2017

What a beautiful building,very well kept and nice gardens and pool area,good position for the beach only minutes away,the hotel is very professionally run,all the staff are very helpful especially Alex ,the rooms are very spacious and clean ,you are guaranteed a good nights sleep,and the breakfast is excellent,we would definitely recommend this hotel and we will be visiting it again very soon

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Roy P, Thank you for taking the time to review your stay, let me tell you we are just exhilarated to hear your glowing comments regarding the staff and property I will be sure to relay to all! We are happy you had a fantastic stay and look forward to hosting you in the near future. Kind Regards, Michelle Liza Assitant GM

"Great Stay"

User 23/05/2017

Really enjoyed our stay. It is our 5th time at this hotel since 2005. Breakfast is very good. Enjoyed the pool in the evening. Close to the Ocean beach. Price is reasonable. Room is nice. Will go back again in July. Same breakfast lady since 2005.

"AC Didn't Work. Manangement Didn't Care"

C4623FEmichaelb, Merritt Island, United States 23/05/2017

AC broke in the middle of last night. I didn't cal management then because they couldn't fix it and a move to another room would have been worse. I told front desk clerk at checkout. She said manager would call me back. She never called, so I called her. She then informed me that I didn't know how to work the thermostat. I got out of bed twice that night, turned the light on, and set the thermostat at the lowest setting. The system didn't work, and probably doesn't work.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear C4623FEmichaelb, Thank you for taking the time to review your recent stay. First and foremost I would like to deeply apologize for the uncomfortable last night you experienced during your stay. I would like you to know I did attempt to contact you after your stay and left you a voice mail message when I couldn't reach you. With this said We strive to make sure our guests accommodations are in every way as satisfying as possible and unfortunately we were not able to meet this basic need. Our maintenance staff did go into the room soon after you notified the front desk during the check-out process. They did find the thermostat set at the highest setting and honestly I can see how this could happen, as are working on improving the visibility of the numbers so this doesn't happen again. Please feel free to reach out to me as I understand this doesn't change your unfortunate experience but I would like to be able to welcome you back and work with you on a resolution with your ultimate satisfaction as our goal. Sincerely, Michelle Liza Assistant GM

"Scary drug den"

User 18/05/2017

Felt like we were in a David Lynch movie. Scary guests and inefficient staff. Upon our departure there were 2 police cars and a fire truck at the hotel. That hotel needs an onsite police presence. We will never return.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear 964 concerned citizen, Thank you for taking the time to review your recent stay, first and foremost I would like to apologize for your experience while here, I was disheartened to here you were uncomfortable due to other guests, and the presence of first responders who were attending to a fellow guest emergency. We take great measures to ensure all our guests are comfortable and feel safe and pride ourselves in being a family oriented hotel. With this said I regret on this occasion we failed your expectations, and are taking your review to heart as we are always looking for ways to improve our services. Kind Regards, Michelle Liza Assistant GM

"Quiet, Convenient, and Good Value"

CONNvacationers, Cromwell, Connecticut 17/05/2017

This is at least the fourth time we've stayed here. Comfortable, quiet, and convenient for our destinations. And good price. The rooms here each have a central type a/c system which is very quiet vs a window unit a/c. The bathroom sink area has a very wide countertop with plenty of room for personal items. Good breakfast included. And one of the best pools.

"Good value"

sueD5359SF, Shipley, United Kingdom 17/05/2017

We were on a road trip of south Florida and came upon this BW+. This was really good value for money with the best BW breakfast we have ever had. Cheese omelette, fresh fruit. The room was great too, clean, well appointed. It wasn't a long drive to Boca. And we called into the Gumbo Limbo Nature Center which is nearby

"Best Western Boca"

User 17/05/2017

Decent hotel, a bit overpriced, interior halls smelled musty, not sure febreeze could help here. Hot food could use an upgrade. Not easy to see entrance late at night, it is a sprawling property and the entrance is not well marked.


jamesgaudiojr, DeKalb, Illinois 05/05/2017

This hotel was beautiful. The courtyard was gorgeous. The pool and hot tub were clean and complimenting. The rooms were very nice. Bathroom had a window that opened. Staff was friendly. We will be staying here again within the next month.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Jamesgaudiojr, Thank you for taking the time to review your recent stay we are delighted you had the opportunity to experience the hotel's wonderful features. We look forward to hosting you on your next visit! Michelle Liza Assitant GM


kimberlycB8482WG, Greensboro, North Carolina 26/04/2017

A very quiet place. Pool was very relaxing. I felt comfortable and safe throughout my stay. I would recommend this facility if it is near the area you desire. The express checkout makes things a bit easier.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear KimberlycB8482WG, Thank you for taking the time to review our property as well as the wonderful feedback, we are pleased we could make you feel at home during your stay and look forward to welcoming you back on your next visit to Boca! Michelle Liza Assistant GM

"Nice Hotel"

Carol C, Boca Raton 26/04/2017

Staff were so nice place was clean pool great. Breakfast good. I would recomend this hotel close to food stores. Beach is nice. I felt very safe. The rooms were much bigger than I thought they were going to be.

"Highly recommend!"

jc63Stockholm, stockholm 17/04/2017

We spent our last two nights in Florida at the BWUI. I could easily have stayed longer. Despite it being right on the N Federal Highway, once you walked through reception and through to the other side, it was like a tropical paradise. Any road noise soon faded into oblivion. But if you are particularly sensitive to noise, you should mention this in your reservation, just in case. We were given room 107 on the ground floor not far from everything and it was absolutely perfect and very quiet! I appreciated the window in the bathroom as it provided extra light but I am told not all rooms have these. We were warmly greeted by Alex upon check-in and provided with all necessary orientation and the car parking permit. We parked on the front side but there seemed to be plenty of parking in general, including at the back and sides. Our room was very large, even with four people in it. It was extremely clean and the beds were very comfortable. The fridge was larger than any I have seen in a hotel room and a microwave was placed discreetly in the furniture under the flat screen tv. I really appreciate it when hotels have a vanity area separate to the bathroom/toilet, even if some may consider it dated. It was accessible without having to go around the beds, i.e. free space from the door to the vanity area and was like a small dressing area. There was plenty of space for toiletries/cosmetics, even when the coffee machine was lifted to the bench from its' space below. Four coffee bags were provided, including decaf. The shower was in a bath and with great pressure. On the side opposite to the bathroom, there was a sliding wardrobe complete with a laptop-size safe (and iron, etc.). All in all, plenty of space. There were wooden benches between the rooms where you could sit and enjoy the lush, green surroundings. There was also a large undercover area where you could sit and relax/read/write or even eat breakfast as it was just steps away from the Palm Room where breakfast was served. The Palm Room was very pleasant for breakfast and the food on offer was surprisingly good, including DIY waffles with two big bowls of jam and cream, eggs/omelettes/small meat patties and all the usual cereals, breads, etc. It set us up really well for the day. The pool area was kept as meticulous as the gardens. This is perhaps where the street noise may be noticeable. The pool was large and 8 feet deep at one end. There was a rope across the pool at the 5 foot mark. The jacuzzi was one of the biggest I have ever seen and would seat about 15 people. Both the pool and the jacuzzi had a disability seat, which I have never seen before. How thoughtful is that! There is access to a pleasant one toilet restroom near the lift behind the pool area, using your cardkey. A guest laundry is located on the second floor. We walked two sets of lights to Spanish River Boulevard then turned right for the pleasant stroll to the beach. It avoided the need to find parking, which is limited in that area but not impossible. We passed a Walgreens halfway, perfect for buying cold drinks on the way back. There are plenty of restaurants in the area around the BWUI and there is a Publix store a short walk away and they have fantastic fresh salads. Upon departure, we were able to print out our boarding passes in a private room off the lobby. Fresh coffee is available in the mornings. I would definitely return to the BWUI and highly recommend it to anybody. You would also feel comfortable staying here as a single woman. All staff were very pleasant and you could not imagine that there was such beauty behind the facade. Enjoy the photos and see if you can spot the chameleon in the bush!

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Jc63Stockholm, I'd like to thank you for taking the time to write a very detailed review of our property as well as the glowing accolades regarding your recent stay. I am excited to share your review with all our team members as they work very hard to ensure our guest stay experience is wonderful and memorable. We are also pleased that every other aspects of your stay such as our convenient location and proximity to the beach and diverse restaurants helped to enhance your visit! Once again thank you and we look forward to welcoming you back on your next visit! Michelle Liza Assistant GM

"Overall we were pleased with our stay. The first room had a leak in the bathroom."

dianavL7371HK, Starke 15/04/2017

We were moved to a new room which had a slight odor. It was late, we needed to get up early so dealt with the order. Orverall not bad. If we were in the area again we would not have a problem staying at this facility again.

"Adequate hotel/motel"

2009sunseeker, toronto 14/04/2017

Ok for 1 night stay. Room was comfortable, wifi in the room was very good. Bathroom was very good, adequate amenities. Breakfast was awful. Would eat breakfast elsewhere. Would stay here again. Great location for university or beach.

"Ok Stay"

Bianca A, Fort Myers, Florida 11/04/2017

This is the 2nd time that we stayed at this hotel, our first stay was better. We stayed for 2 nights this time, everything appeared good at first. We were happy with our room, it seemed clean and it's a decent size and the location of it was ok. It was pretty quiet, and the courtyard was nice. The cons were the linens-there were long hairs on some of the pillowcases and on the towels. The next day when they brought clean towels there were hairs on the towels again and one washcloth appeared to be dirty (globs of something and lots of short curly hairs all over one side). Also the bathroom door needs to be replaced in the room, it kept getting caught on a spot on the floor and was hard to open if you closed it. There was something sticky that was spilled down the stairs and in the hallway by the exit to the parking lot that was there all weekend. Breakfast was ok, no complaints there. We go to Delray Beach to visit family pretty often, I'm not sure that we'd stay there again unless we had to...

"Good for the price"

evelism2017, Fayetteville, North Carolina 03/04/2017

I was extremely skeptical about staying at the hotel but it was very clean and affordable. I would recommend to anyone staying or Leisure or to spend time with loved ones who may be local. It is clean and a good comfortable bed to lay your head.

bw_boca_gm, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Evelism 2017, Thank You for taking the time to review our property. We are delighted you enjoyed your recent stay and we agree we offer a great value for our guests. We look forward to hosting you on your next visit! Michelle Liza Assistant GM

"As previous reviews have said..."

NYTraveller_7, New York 01/04/2017

Would probably have gone with 3.5 circles, but not an option. This is a beautifully landscaped property abutting US 1, so roadway noise can be an issue, although not inside our room. Rooms are a nice size, although not modern. Breakfast is real nice, and the staff quite friendly. Saw a smoker in a non-smoking area...that is not a good sign. The hotel has the feel of a motel because of its layout..not a bad thing, but outside corridors may not be everyone's taste. All in all a good choice for a reasonably priced Boca stay.

"would stay again"

WVgirlinnc, Salisbury, North Carolina 27/03/2017

I was traveling with my sister and the things I looked for in reviews was safety, and cleanliness.The reviews for this BW were good and accurate. We enjoyed the wide variety of the breakfast, and felt safe at this hotel and in the surrounding area. I also felt it was clean and the bed was very comfortable. The staff very friendly and helpful.

bw_boca_gm, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear WVgirlinnc, Thank You for taking the time to provide us with feedback of your recent visit. We are so happy we were able to accommodate you with a fantastic stay and I will be sure to relay your nice comments to the rest of the staff! We look forward to welcoming you back on your next trip Boca! Michelle Liza Assistant GM

"Good for 2-3 nights"

User 26/03/2017

A good BW Hotel for 2-3 nights. Enough space in the rooms. Nice terrace with sun shades where you also can go for your breakfast. The breakfast is better than average with fresh fruit and a nice variety of hot and cold breakfast choices. Would go again.

bw_boca_gm, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Karla B. Thank you for taking the time to review our property, It is wonderful to hear you enjoyed your stay as well as your comments regarding our complimentary breakfast buffet we agree the wide variety of selections is a highlight for our guests. We look forward to hosting you on your next visit! Michelle Liza Assitant GM

"Had a good stay and night"

C5215TNrobertn, Boca Raton, Florida 17/11/2016

I was lost and tried in hotels around but all of them were full up, then found this hotel and spendeda great night , thank u, I made my reservation on line and booked it inmediatly , match the fee and ready

"Frontdesk way too High. "

User 16/11/2016

No complain with the room . Very beautiful. And breakfast is good. But when I checked in, the FO sent me on a smoking room which i didnt request. Then i had to go back again on the desk. Then he gave me another room that the card wont work. To inconvenient. FO smokes too much weed. I checked in around 11:20pm

"A Good Place to Stay"

Bianca A, Fort Myers, Florida 14/11/2016

We visit family in Delray Beach pretty often, and we usually stay at a HGI that's closer to their house. But this time of year (Oct-April) is "Snowbird Season" so most hotels are price gouging during this season! Fortunately i found this place not far away, and reasonably priced. (We saved about $65 staying here!) The lobby was nice, and when you walk through the lobby you actually walk out a set of doors and go into an outdoor courtyard to get to the rooms which i wasn't expecting at all. It was kind of set up like a motel in that respect. The courtyard is nice and tropical looking though, and the pool is set off to the left. We had a room upstairs and our window overlooked the pool which was nice, except that you have to look over the walkway to see it from in the room. You can't have the curtains open unless you don't care if people see you when they walk past, lol. The room felt kind of old-fashioned, my husband said he felt like he went back to the 70's when he walked in. It had new carpeting, bedding and furniture and felt like it was updated, but the room layout just felt old and there was a popcorn ceiling in the main area and a drop ceiling in the vanity area. There was a free continental breakfast that was typical (cereal, pastries, yogurt, toast, bagels, sausage, eggs, & a waffle machine) in a small room, but we were very glad that they had it. Overall it was good, and I would stay again!

"Great stay!"

Vanessa615, Largo, Florida 18/10/2016

My husband and I stayed on a Friday night. The breakfast on Saturday morning was more than we could eat....waffles, eggs, bacon, pastries, bagels, cereal, etc. in some of the reviews it was mentioned that some rooms needed updating. Ours had been updated and was right in front of the pool. The bed was comfy and there were PLENTY of pillows! The parking is very weird but other than that, good stay for the price.

"Okay place to stay"

LinRaysTravels, PA 12/10/2016

Room was clean but nothing special. Found the parking a little difficult. Used handicap but had to go thru two doors. Front desk and other employees were all okay. Breakfast was okay but noticed right at the time to end clean up was done. An okay place to stay.


Howard S, fl, United States 11/10/2016

Beds are always wonderful in this chain. The rest of our experience at this location was not great inc. fact that no one came in room to clean it while we were out! Carpet was old and we had issues with toilet and shower. Breakfast inc. was ok, not extensive. Not a good example of a good BW Plus!

"Boca's best kept secret..."

Philip L, boynton Beach, United States 09/10/2016

this Best Western had it all....we were very surprised...!! this Best Western had great price , clean rooms ,very friendly and accommodating staff... ....and fresh cooked bacon for breakfast ! You will not be disappointed ....

"Room is much more spacious than I thought"

Shanna1780, Phoenix, Arizona 01/10/2016

Fast and friendly check in. Room is comfy, clean, safe and spacious ... I was pleasantly surprised about the size of the room. I tried to plug in my laptop near the table and the outlet was so loose it wouldn't hold the plug and it just fell out. There are outlets on the bedside lamp which I like, but I like the ones with USB plugin's as well - I am having to charge off my laptop. Also, no pen/notebook either - was happy to see a fridge and microwave, ect. The rooms, at least mine, faces a really nice courtyard which is nice and quiet - but I can't get my curtains to overlap and stay complete closed.


Janet F, Monroe 01/10/2016

Truly enjoyed this location. Great eating places nearby. The courtyard area at this Best Western is WONDERFUL. I wish we had had time to just chill in the courtyard. The breakfast area looked great (but we slept in).

"Large Quiet Room"

MICKEY O, Richmond, Virginia 18/09/2016

Property had recently had renovated. My room had new furnishings, newly painted, 40" Flat Screen TV and comfortable bedding. Bathroom separate from dressing area which is separate from bedroom area. I would stay here again. No Restaurant on property.

"Good rate, too much noise"

sandybeach58, honolulu 16/09/2016

We stayed here for four weeks assisting an elderly family member with a problem. The rooms face an outside corridor and a busy street. It was often noisy. There were 3 police incidents during the time we spent. The housekeeping staff delights in pounding on the door to service the rooms. They were generally rude. We needed to be in the area, so we stayed but it was not what I would call "Plus."

"Don't count first impressions"

csja, marco island, FL 06/09/2016

We had an efficient, clean and comfortable stay at the BW University Inn. The outside appearance does not give a good impression, but once you pass into the interior, you'll find a tropical paradise with many trees and luscious plants, benches, tables and chairs. The pool is a good size and the breakfast varied and ample. The rooms and sink area appeared to have been recently updated, but the tub area was due for attention, but in good running order. Great wi-fi and huge flatscreen added to our comfort and enjoyment after a long day of travel.

"No water in the pool"

David B, Palm Bay, Florida 05/09/2016

I just stayed at this hotel last weekend. The only thing i noticed wrong was that the pool was empty so no swimming. I probably would not have gone swimming anyway but I could see some people traveling with kids being disappointed. Otherwise the room was decent, the wifi and cable tv worked, there is a hot shower and comfortable bed. I would stay here again, and probably will.

"Don't Stay Here"

Marguerite T, Tampa, United States 30/08/2016

People are phony and unprofessional when there's a crowd in the lobby. wold not recommend this place to anyone and won't be staying there again either. General manager is very unprofessional and even yelled at me

"Good Value"

Lawrence A, Miami, Florida 22/08/2016

Hotel staff is friendly and helpful. Parking area is not great, but pool and interior grounds area is nice. Rooms are clean and comfortable. Location is convenient to restaurants and stores, and beach is not too far away - also, fairly close to FAU.

"Clean rooms, upgraded bathroom"

hobbit1210, Palm Beach, Florida 18/08/2016

Desk staff (Michelle) was very nice and accommodating. Early check-in, housekeeping broke the security chain by mistake and it was promptly fixed. This is a courtyard style hotel with the pool in the middle. No restaurants onsite but free breakfast and plenty of restaurants in walking distance. Overall, nice for the money <100.00

"A good b&b"

User 16/08/2016

I needed a place to live in while getting my college formalities done. Best Western University Plus is a good bed & breakfast with good service. The staff is very friendly and approachable. Our stay was very comfortable.


Marco G, Mirandola, Italy 10/08/2016

A room with no access to open air, even a smoking room, with a glass wall facing the public access aisle from where people may look inside if you want to avoid to live with electric light; the lavatotry/wardrobe area with no door doesn't allow any privacy; lack of restaurant and poor breakfast. Fortunately the bed quality and the professional staff avoid a total disaster.

"Excellent Property !"

Gloria S, Spring Branch, Texas, Usa 09/08/2016

Enjoyed it all . The pool was very nice...staff was great and helpful. Would come back and stay again anytime. Loved the area and the beach. Had my g8 year old granddaughter with us and it was very safe and clean all was good.

"Best western, university inn"

Barry K, Boca Raton, United States 26/07/2016

The staff was out standing, breakfast was very good learned to make a fresh waffle. This A/C is not in the front window as a unit! They have a very quiet system running up in the ceiling over the bathroom. I sleep like a baby. No clunk on and off like the other hotels.

"Beautiful Garden Large Room"

Elizabeth L, Clearwater, Florida 18/07/2016

Very nice property. Well taken care of and close to shops and things to do. Beautiful plants all around and cheerful colors. This property is right off the main road. We had a room on the back side and it was perfectly quiet.

"Dance Nationals"

Dawn E, Spring Hill, United States 16/07/2016

We stayed at this hotel with a group of dance families for our children's national competition at the nearby FAU. I'm a clean freak and always wipe down all room items with lysol wipes and spray linens. The carpet was dirty,but overall, everything was clean. Breakfast each morning was delicious and the staff was always willing to supply more items if necessary.

"Not at all impressed."

JEddleman, Naples, Florida 16/07/2016

Things looked a little sketchy from the moment I checked in. There were a bunch of rowdy folks drinking around the pool and the cops were searching the grounds looking for an over-intoxicated guest. But, as tired as I was, I decided to see it through. Once I settled into my room I didn't notice any further commotion. The room appears very tired and worn out. This is an older motel with an interesting layout, but very reminiscent of a bygone era. I love the exterior landscaping, especially in the small courtyard north of the pool. The room furnishings are an eclectic mix of modern and outdated items. There is a TV, fridge, and microwave and a few frame-less abstract paintings on the walls. But the walls are pink, the doors and trim are a peach color, and the carpets, drapes, and bed coverings are a bizarre mix of browns, tans, gold and even burnt orange. Strange. There are water stains on the ceiling and the carpet is in desperate need of a good deep cleaning. Light switches are in odd places and sometimes difficult to locate. Some Best Western breakfasts offer a good variety of fresh meats and hot breakfast items; this is not one of them. There were powdered eggs and what looked like "brown and serve" bacon strips. The fresh fruit consisted of oranges. An assortment of fresh fruit options would have been nice. There was regular coffee, decaf, and hot water for tea or oatmeal (from instant packages), a couple of yogurt options, and several choices of cold cereal. But, it was the two waffle irons that saved the day for many of us. So, the breakfast was simply satisfactory. Nothing special - just filling. This seems to be a bit of a party hotel, and probably just what some college kids would be looking for during Spring Break. But, it's certainly not my cup of tea. Considering the caliber of some of this establishment's clientele, I'm really glad that I was alone this trip and not traveling with my family. I would have probably been concerned for their welfare. While I wouldn't rule it out completely, I will likely not stay here again.

"Comfortable hotel near Spanish River Beach with Breakfast Option"

User 09/07/2016

I stayed here for a couple of days. It is comfortable and the rooms are spacious, beds are comfortable and super generous with pillows. Must have had like 4 on my bed. Soups are kinda small so if you're someone who uses a lot of shampoo ,might need to ask for extra It s about a 15 minute walk to the Spanish River Beach, so definitely worth the walk and there's a good American Asian sushi fusion buffet called Santo's near by. The shuttle has to be requested ahead of time and costs money. You're better off walking to places or taking UBER POOL to be honest. The lobby has a strong chemical bleach smell that I was not a fan of, but at least you know it's clean. There's fruit infused waters at the entrance which seems to be a popular thing here in Boca Raton. The complimentary breakfast was pretty good considering it came with your room. You have your scrambled eggs and sausage. There's a waffle maker, juices, milks, and coffees. Some cereal and lots of oranges that were super sweet. There's also oatmeal for you to make your own too

"Motorcycle traveling"

Sam C, Augusta, United States 22/06/2016

The young man at check in on June 16 was very helpful in directing us to what was available in the area for dinner. He was very helpful in telling us about the area around Boca Raton, Fl. also. The breakfast was very good with eggs and sausage! Enjoyed the stay


Carol P, miami, United States 05/06/2016

What a surprise to find the accommodations up to superior standards. The beds were the best comfortable to fall right to sleep. The decor was above standard and the cleanliness of the room felt as though it was brand new. Everything was spotless.

"Affordable Price for Holiday Weekend Stay!"

Jarrieta55, Miami, Florida 31/05/2016

I was looking for something without flying or driving too long for the memorial day weekend. I chose this location after reading the reviews on Tripadvisor. The room was room upon check in courtesy front desk staff. We had room 211 clean and comfortable the beds just loved it. There hot tub is AWESOME!!! temp and size great...nice fitness work too. Breakfast items were fresh and hot items were hot that's a plus. One thing I did bring to the attention at my check out was that the pool needed to be clean the drains was clogged and the water was not draining out leaving film around the area. But all in all it was a good stay and I will return when I need to get getaway for a staycation like this one!

"Good Deal"

ckatmomi, New Jersey 29/05/2016

We were very pleased with our stay at this Best Western. Upon entering the lobby you are greeted with coffee in the morning and ice water the rest of the day, as well as free Newspapers. Room was clean and spacious. Staff is friendly and helpful. The courtyard is pretty with tables for relaxing..Some of the rooms are off a separate small courtyard. If I had known i would have asked for this. Our room was on the second floor and although it was opposite the pool it was quiet. There is an elevator. They serve a very nice hot buffet breakfast with a good variety of choices. For us location was ideal since we were traveling back and forth between Fort Lauderdale and Boynton. It is minutes away from the beach.

"Beautiful Courtyard"

Nikole L, United States 25/05/2016

My first time in Boca Raton. I visited in spring. The courtyard near the pool was beautiful. Very colorful and tropical feeling. Eventhough the trip was not for vacation, the courtyard and the outdoor pool made me feel a little like I was on vacation. Also, the staff was accomodating and friendly, especially housekeeping.

"Overnight Concert staycation"

User 22/05/2016

We had a big 80's concert in Boca, so we stayed overnight here. The hotel is cute, kept clean, and friendly staff. We had a toilet issue, but a staff member came and fixed it asap. I recommend it, great location for the price.


User 19/05/2016

If I can rate a 0 I absolutely would!! We Had a very bad experience with the room we reserved. The bathroom was very unclean. I took pictures of the filth to show you how horrible it was. When I called front desk and explained the condition the bathroom was in; they told me if I want to leave, I should leave. Management told me that I had two options: 1. they can give me 10% off. 2. Or Leave. The lady whom I spoke with was extremely rude, she didn't have the audacity to send room service to clean the bathroom for an hour an a half.. This place needs to be shut down! I referenced the bar of soap the last guest used and was never cleaned and dried up meldew.... The scent in the room was absolutely nauseating! For your sake, keep driving!!!

"Hotel Close to Beach"

Dadreaded P, Fort Lauderdale, Florida 19/05/2016

Hotel is clean as well as the grounds are maintained. There is a hot tub for those who want to relieve tension after a long brisk walk on the beach nearby. The free breakfast was an additional plus, which was tasteful and kept well stocked.

"Great Room & Great Breakfast"

Rafael M J, weston, United States 17/05/2016

Good location US 1 Boca Raton, remodeled rooms, clean, nice, excellent breakfast, nice people. Great pool We will come back good restaurants near by, also close to the University - Florida Atlantic - good parking facilities

"very nice hotel"

Marlene P, STATEN ISLAND, United States 15/05/2016

The hotel was clean. Could use some a little improvements in their bathrooms ex: grouting around windows and floors needs to redone. Pool was great, clean and very well clorinated. Place was in a great area of North fed hwy around all good shopping.

"Great Value in Boca Raton"

kc963, Tampa, Florida 11/05/2016

Immaculately maintained property with extremely friendly and helpful staff. All the amenities that family members of all ages would need are here. The complimentary breakfast is of a high quality. The location of the hotel is great for beach access, restaurants, and checking out adjoining beach towns in Palm Beach County.

"Good Location"

561ritatravels, Jacksonville, Florida 10/05/2016

Nice room with comfy beds . The complimentary breakfast was above average and the price was right! Close to Florida Atlantic University. Looks recently remodeled. Will definitely stay here again ! What more can I say>?


John G, Melbourne 09/05/2016

It was a pleasure for me to stay in this motel. It's conveniently located on US-1 with plenty of parking. The staff was friendly and they had a nice complimentary breakfast. Internet service was fast with no dropping of the signal. If I ever return to Boca Raton, I'll definitely stay here again.

"a very nice experience"

Paula L, tampa,fl, United States 09/05/2016

The hotel service was excellent. The accommodations were very good. We visit my 96 year old Dad about every 6 weeks and we plan to stay here on our next visit. The complimentary breakfast was very varied and quite tasty. Although we did not get a chance to use the pool and jacuzzi, they looked very inviting.

"Mediocre hotel if you don't care about having air conditioning in Florida"

ptgt20, New York City, New York 07/05/2016

Arrived late at night after a 4+ hour flight delay. Man at the front desk starts by saying "Oh, you should have called. We probably cancelled your room." Looked in the computer and told me he could give me a room but couldn't promise a room with air conditioning. What? Nervously disappeared into the back and when he returned said they hadn't cancelled my room after all and my room did have A/C. I walk up to my room only to find that my key doesn't open the door to get to that section of the hotel. I start to walk back down to the lobby only to have the front desk man come barreling around the corner almost slamming into me. He wanted to check to make sure my room had air conditioning. He swiped me into the area of the hotel (ensuring my key was fine even after watching my key not open the door) and then followed me into my hotel room. He didn't say anything or ask if he could come up and he didn't turn on the lights or anything. It was very odd, and very creepy. Had I been a female alone I would have been extremely uncomfortable. Walking into the door you could clearly feel there was no A/C, and was told by this guy that this entire side of the hotel was lacking it. So why did he think my room would be different? I told him I needed to be given a room with A/C as well as my business colleagues I was traveling with or we would change hotels. I wanted a phone call to confirm the next day. No phone call came. When I returned to the hotel later that next night, the woman at the front desk laughed when I told her I had no air conditioning and that I would leave with the work people I had traveled with if our rooms weren't changed. She clicked around in the computer for about ten minutes before disappearing in the back a few times. Finally she returned with a hand written note with our new room numbers. That room had air conditioning, and was completely mediocre in every way. Last note about the hotel: on checking out, asked if the hotel was going to do anything to provide reimbursement for the fact they gave me a room with no air conditioning and didn't provide any advance notice they were having an issue. The front desk staff, three different people, were not able to provide any answer.

"Multi Visits To This Location!"

MissBlueRidge, Virginia 05/05/2016

Our family has visited this hotel on many occasions through the years and continue to appreciate the value, comfort, breakfast, grounds, pool and hot tub! Front desk staff are always very helpful and professional. We have noticed continued updating of the rooms and the grounds are always lovely and well kept. Breakfast has always been very good and certainly anything you might want! Our only complaint was that the water was not as "hot" as I like in the shower, however another customer advised I just needed to ask to have the water adjusted by maintenance as they do this for safety reasons. Wifi was great in the room and had a nice office with computer and printer in the lobby that could also be used! Very nice hotel and plan to return again and again!

"Very decent stay!"

FemiNairobi, Nairobi 04/05/2016

Stayed 5 nights at this comfortable hotel while attending events at the Boca Raton Resort. Rooms are very clean and comfortable. Staff are very friendly and helpful. There's free good quality wifi and the breakfast was very good. Overall it was a very good stay at this homely and decent hotel. There's lots of parking and grounds. It also has an outdoor pool

"Good basic, clean budget hotel"

BobbettoM, Astley, United Kingdom 26/04/2016

We were on something of a budget, and we were more than a little trepid about how the place would be for the price. We need not have been. It was exactly as described - clean, basic, efficient, with friendly staff. The breakfast is actually pretty good too, for the price you pay. Its pretty well located for a of couple bars and restaurants, though there really aren't too many. If you're on a budget and you want somewhere competent, consistent and clean, this place works.

"Overnight experience was good"

Mary H, Penfield, United States 19/04/2016

We stayed one night on our way back from Keys to Ft Lauderdale airport. Pool was nice. Lobby, grounds, and room were spotless. Check-in staff friendly and courteous. Breakfast was not available at stated time, so we had to go to airport without.

"Great Value in Good Location"

Dotti N, Irvine, United States 18/04/2016

Convenient hotel with comfortable, well-appointed, clean, and quiet rooms. Excellent breakfast. Pleasant and helpful staff. Good security features both in room and in hotel side entrances. Dining and other services within walking or quick driving distance.

"Great stay"

Robin G, Chillicothe, Ohio 13/04/2016

Very nice place at a good price for the area. The front desk staff was very helpful. The location, while not waterfront is convenient. Nice pool area with towels available. Parking is free, but can be a bit inconvenient if you aren't lucky in getting a good space.

"Wonderful Staff But Need For Improvement In Other Areas"

Lyricaldove, New York City, New York 12/04/2016

I have mixed feelings about my stay at Best Western University Plus. One of the big pluses is the friendliness and helpful attitude of the people who work there. Although the room was not fancy, it was quite adequate and had a comfortable bed. The refrigerator and microwave in the room were essential. It was good having a place to put some fresh fruit, water, milk, and cheese since the breakfast was not to my liking, although the waffles were good. The breakfast buffet included white bread, scrambled eggs, waffles, sausages, cereal, muffins, bagels, canned fruit, and oranges. The quality of the food made Denny's look like a gourmet restaurant. The water, in the breakfast room, for tea was brown and smelled like coffee. Some people might like the breakfast, but I have to admit that I like fresh, well prepared, high quality food. A car is a necessity when staying at the Best Western, since it is difficult to get around without one in Boca Raton. There is a small shopping center about a half mile away. There are restaurants across the road, but the nearest traffic light is about a half of a mile away which makes it hazardous to cross the road. Although the hotel advertises wifi, the wifi is mostly nonexistent. A lot of the time I had to use the data on my phone to access the Internet.


70DAI, Rome, Georgia 11/04/2016

From the front desk to the breakfast service was first class. the polo area was clean, heated, and we had a relaxing swim. We always stay here before setting off the next morning for the cruise port in Fort Lauderdale.

"Quiet and Comfortable"

BLW597, Madison, Wisconsin 30/03/2016

The bed was absolutely wonderful. The room was clean and roomy. Vanity and sink were outside the bathroom. Coffee in the room and WiFi came in the price. The pool looked wonderful. It was large and looked to be very well maintained. Unfortunately we were too beat to take advantage of it. The front desk had a comparison chart of what other lodging in the area was priced at and this one was $25 and more less. The check in was very efficient and we were given the AARP ten percent discount in spite of not having the card with us. We would definitely stay here again.

"Great Hotel at a great price"

Rich J, Tampa, FL, United States 24/03/2016

I had a wonderful stay at the best western in boca raton. The gardens were beautiful and very peaceful. I sat on the benches soaked up the sun and read my book. The staff was very friendly and helpful. The rooms were very large and comfortable. The price was much more reasonable than other hotels in the area. I will be back

"Pretty good"

787donaldd, Las Vegas, Nevada 23/03/2016

Everything was fine except that some to the things hadn't been updated and you could tell that they were old. The breakfast was very good with eggs, sausage, waffles, cereal, toast, fruit ,yogurt. The fire alarm kept going off in the breakfast room but that was a minor annoyance.

"Very Nice"

itsabari, Redmond, WA 22/03/2016

A very nice, clean place to stay over night before our cruise. We had very comfortable beds and it was quiet and had friendly people working there. A very nice breakfast area and a good selection of items. We would stay there again if we were in the area.


Michelle M, Cocoa, United States 22/03/2016

Best Western has very beautiful landscape when you walk through the garden. We enjoyed the pool and Jacuzzi. Our room was very clean. The staff were very friendly and helpful at the front desk and at breakfast. We enjoyed our breakfast. Hot foods and cold foods were available. I would definitely stay there again.

"not enough staff"

irene B, New York City, New York 21/03/2016

room not made up till mid-late afternoon. No restaurant or bar in hotel. Pool abuts parking lot and major roadway with noise of traffic passing by all the time. No refuse bins in/around pool area or near elevator. Very distracting. Breakfast included. Placement of items in very cramped space.Staff very friendly.

"No AC, unpleasant staff"

vivalatupac, Jacksonville, Florida 21/03/2016

The actual rooms at this location are well kept and comfortable. However, on this occasion the AC in our rooms were not working, which led to a lot of back and forth with the front desk and switching rooms in the middle of the night. The staff overall made a bad situation worse by having an apathetic attitude. Not happy, especially given the high room rates ($175/night). I left feeling like I wasted a ton of money - not a great takeaway.


JanetJC, Minneapolis 19/03/2016

Our stay here was very comfortable. I was pleasantly surprised by the comfort and décor of the room. It was updated and nicely appointed. Yes, the building shows signs of it being older -- bathroom is quite small but workable. But the grounds were nice; the pool was perfect; the breakfast was the typical scrambled eggs, breakfast meat, make-your-own waffles, etc, but everything was nice. It was quiet. No it is not on or super close to the beach, but it's only a few minutes drive. I would stay here again.

"Bad value for money"

Giovanni550325, Casale Monferrato, Italy 16/03/2016

Very poor breakfast, rooms where you could not stop air conditioned, one person at reception with many tourist waiting and queuing for check in, it is possible to find much better hotels at the same cost

"Boca Rotan Best Western"

Gary D, Regina, Canada 14/03/2016

Excellent hotel. Had a wonderful stay. The staff was very helpful and attentive. Breakfast had a nice variety of items and was nicely prepared. Nice bed and the internet worked well. Strongly recommend.

"Great experience"

devoneh, Yardley, Pennsylvania 11/03/2016

We stayed here for 5 nights for our first major vacation with our 15 month old. We had a wonderful stay. The staff all went out of their way to be friendly and helpful, especially the maintenance and housekeeping staff. The breakfast was wonderful and such a great feature, easy and saved us the cost and hassle of figuring out where to get coffee and eat every morning. The courtyards are lovely and a covered pavilion with a fountain was a great place to gather and let our son walk around (it is designated as a smoking area, but there were rarely any smokers there.) We made good use of the pool and hot tub as well. The room was spacious with lots of storage and a mini fridge and microwave, and lots of thoughtful little details. The free wifi was also a big perk. Overall, we had a very pleasant stay, and we will try to stay here again when we return to the area to visit family.

"You get what you pay for in the area of boca raton"

liketotrave, nj 07/03/2016

Pros: comfortable bed, good breakfast, nice grounds, ,friendly staff. Older but generally clean. Cons: bathroom window with some mold. Bathroom door jam wood was rotted, and renovation of rug to bathroom was poorly done. Pool could use improvement and greenery to buffer A1A traffic noise.

"Overall Review"

Sofya I, New Jersey, United States 07/03/2016

it was a pleasant stay and very convenient location not far from I-95. The rooms were cleaned every day. The breakfast area was clean and food was pretty good. The wifi was a big plus. arrival and departure was no problem at all


Russ4862, Pulaski, New York 03/03/2016

A motel setting quiet and comfortable with a very good and complete egg and sausage breakfast. Met the owner in the access way and he was very helpful and caring about our comfort. Couldn't do enough. Front desk helped with Internet access, which was a great help.

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
We are soo happy you enjoyed your stay with us in Sunny Boca Raton, Florida. Everyone of the staff works extremely hard to make sure the guests are enjoying their stay. I am glad it went noticed. We hope to see you again.

"extremely polite and friendly staff"

Cmhiggs, Tampa, Florida 02/03/2016

This is a hotel that wants to please and offers to do, help, get anything you need to make your stay comfortable. I had a great room on 1st floor 312, close to the back entrance made it easy to unload luggage, was nice & clean and both my daughter and I thought the beds were very comfortable. Location is excellent.

"Great Value!"

tanya_miller913, Charlotte, North Carolina 02/03/2016

Hotel was great for the price. The area is super expensive, but this hotel offered such a great value for those on smaller budgets. It is not a new hotel, but it is very well kept, clean, and really nice. If you want a new hotel, pay the hundred dollars extra and get what you want. Hotel worked perfect for my budget. Breakfast was really good as it was a typical hotel breakfast with eggs, waffles, sausage, cereal, muffins, danishes and more. All the employees were really nice and helpful. The gardens are beautiful. I'd comeback if in the area.

"I'll Be Back"

deejones719, Wisconsin Dells, Wisconsin 02/03/2016

I have stayed at this hotel for the last 5 winters. It is great. The price was appropriate compared to my other options around. The hotel has really improved over the years and renovated most of the property. I read some of the other reviews on this site, and I don't know where they come from. I don't think the hotel outdated and old because it is remodeled as I have witnessed it remodeled during the last several years. This is not a new hotel, but maybe more motel like since the room doors open to the courtyard on some rooms. I feel the price reflects it being an older hotel but it is still a great deal.

"Solid hotel in Boca Raton"

Rubin V, NY, United States 02/03/2016

Although a dated looking property/style, it was well maintained and served its purpose as a hotel for family trip during winter break. There was a pool, breakfast, fitness center and laundry. Location is excellent as i95 is less than 5 mins away and there are restaurants and shops (publix) nearby

"My allergy vacation"

Kimberly B, Clearwater, United States 02/03/2016

Other than the allergies to whatever allergens were floating around the experience was pleasant. The staff was friendly and the buffet continental breakfast was satisfying. The property was clean. The cost was a bit high for one night.


mars203, New Jersey 29/02/2016

What a dump. The entire hotel inside and out smelled like an ashtray. The place was probably built in the 60's and seriously needs updating. The doors to the room push out.You can barely stand in the bathroom. The carpet was all stained and full of burn marks. My wife and I had to check out after 1 nightand didn't stick around to even shower. Got up and got the heck out. No soap in the bathroom, door keys didn't work after resetting them 3x. The photos online are either false or maybe 1 room was updated for the website, either way mine was a dump. I stay in hotels 200+ nights a year , but never again will I stay at a Best Western. THE PLACE SHOULD BE CONDEMNED AND THE OWNERS HOTEL LICENSE REVOKED. WORST HOTEL EVER

"OK hotel for the price"

Pamela K, West Pittston 23/02/2016

We have stayed at this hotel twice now. Both times we were satisfied with the accommodations. The hotel is old but well kept. The price was good compared to other hotels in the area. The free breakfast was adequate.

"Had to leave!"

HailMary08, North of Boston, Mass 21/02/2016

Booked 2 rooms next to each other as we were traveling with our son, daughter in law and 3 month old grandson. One of the rooms had no AC. The crib for the infant was unusable! Although they changed our room, we were no where near the other room. Coffee in lobby ran out - never refilled. Parking was so limited due to repaving of their lot that we had to make a spot on the grass. We left the next morning. Stayed at Seagate for remaining 2 nights. Expensive but just amazingly fabulous!

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
Dear Mr. & Mrs. Bane- I want to apologize for your experience at the Best Western in Boca Raton, Fl. Thank you for bringing to our attention the issue about the crib. We will use this comment as a training tool for our employees. We actually do not offer cribs and nowhere on our website should it show cribs are available. I fear that you received a pack-n-play bed, which we have on property for an emergency if guests do not realize no cribs are offered. I apologize about the air-conditioning. I am glad we were able to switch you into the LAST remaining room we had available that night. Though you originally had 2 rooms together, due the maintenance issue you experienced we could not accommodate that request when the issue was brought to our attention. Please note that we do not offer coffee 24 hours a day. We only offer it in the morning, and since you checked out after the first night, you wouldn't realize that. Coffee is available in your room to make 24-hours a day, should you need that pick me up.

"Please remodel"

User 09/02/2016

Ok so here is my take on what makes this a Best western PLUS. One, you get a room PLUS it smells musty. Two, you get a room PLUS it feels like you've traveled back to the early Seventies by the looks of the decor. Third, the overgrown foliage in the court yard is a definite PLUS. And finally, if your really lucky you get to park near the street so your car is totally safe(not) or the real PLUS, you get in later so that you get to walk to the front doorway from down the street in an even less secure area. I think there should be a Best Western Minus and this place would be the standard for that namesake.

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We take pride in offering a great value in such an expensive area such as Boca Raton. Other newer hotels, which may be what you are trying to compare us to, are well over $100 more a night during the high season here in Boca Raton. We may never be a brand new hotel, but we save guests significant dollars where they can spend their money on other items during their stay in south Florida. Over the last several years we have extensively updated the hotel from bedding, furniture, sink vanities, and public spaces. As for the courtyard, most of our guest love our tropical feeling courtyard and do not feel it is overgrown as you stated. We actually spend a lot of time and effort making the courtyard looking and feel like the tropics.

"A a convenient location. That's about it!"

Linda A, Tampa, Florida 08/02/2016

Winter rates in Boca are OBSCENE!! this was a "reasonable" rate @ $158. Room was very average. Beds: semi-firm. Pillows: chopped foam. Glad I had my own. Breakfast included, but food was under-done. Showered but felt I needed another one. Not sure if it was the soap, or the water. Stayed here twice in past year. There will not be a third time. When in Boca, be willing to spend a bit more and upgrade

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
I am sorry you feel like winter rates in Boca are too high for your budget. We take pride in offering a great value in such an expensive area such as Boca Raton. Other newer hotels, which may be what you are trying to compare us to, are well over $100 more a night during the high season here in Boca Raton. We may never be a brand new hotel, but we save guests significant dollars where they can spend their money on other items during their stay in south Florida. As for the soap, we have very soft water South Florida. Sometimes it feels like the soap doesn't rinse off easily.

"Excellent value, great location"

Benjamin L, New York, United States 08/02/2016

Very well maintained hotel. Nice pool and inner courtyard, as stated by other reviewers the self-serve breakfast has a good selection of items. Great location not far from Delray, Boca and Palm Beaches....Unless you need to walk across the street the beach and need luxury hotel services, this is a fine place to stay if you are going to be out most of your days golfing, on the beach,sightseeing or exploring the area for a few days. Service level is good, only less than solid area is less than perfect internet connectivity. Oh and I don't normally write these kind of reviews, but felt the staff here deserved recognition for their hard work and attention to detail.

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
Thank you for taking the time to write such a nice review. The staff works very hard to make sure all our guests enjoy their stay and they love it when their hard work gets noticed.

"University Best Western Convenient for Short Stay"

Susan B, Toronto, Canada 08/02/2016

The University Best Western is conveniently located on the Federal Hwy #1 in Boca Raton. It is handy to everything! The hotel has free parking, comfortable rooms, and a full breakfast. I especially like the gardens, the pool, and the hot tub. Although the hotel has renovated, the rooms still feel a bit 'tired' out, but the beds are very comfortable. The breakfast is fine--there is certainly enough to eat, and the room is nice. It is the best deal around in Boca Raton.

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
Thank you for taking the time to fill out a survey and staying with us in Sunny Boca Raton, Florida. Over the last several years we have extensively updated the hotel from bedding, furniture, sink vanities, and public spaces. Most everything in the room has been replaced in the room over the last 2 years. I apologize our selections give you a “tired” out feeling.


wis633, Rockland County, NY 29/01/2016

My wife and I spent almost three delightful weeks at this facility in January 2016. The staff was pleasant, helpful and always ready to help with anything from moving our (considerable) luggage to recommending a good movie. From our experience, there is usually one small thing that could be better, but not on this trip. The room was large and clean. The towels were plentiful and exceptionally soft (for a motel.) Everything worked in the room, and as an added bonus (for me) the table lamps had built-in outlets for a charger and my CPAP machine. I didn't have to move beds to find an outlet. There were always fresh newspapers in the lobby and a small selection of goodies for sale to snack on. The breakfast was a cut above the DIY offerings usually found, with HOT scrambled eggs and breakfast meats,make your own waffles, and the usual breads, bagels and small pastries. All-in-all, we will definitely be back when the situation allows.

"Best Western is Good"

James S, Atlantic Beach, United States 28/01/2016

I think the Quality Inn nearby had a lower price shown online. The Best Western price when I got to the desk was a little more than the prices shown online but with AAA and frequent stayer discounts, the price came down.

"Clean, comfortable, and quiet"

User 24/01/2016

A great place to stay for a couple of nights. The room what spacious and clean. It had been 90% updated with modern finishes - the bathroom could use an updated tub, but clean and in good repair just the same. It's what you'd expect from a quality Best Western establishment. We were a little challenged to find a place to eat within walking distance at 4pm, but we ended up finding a fantastic English pub about a 5 minute walk up the road. We'd stay again

"Not sure I'd return - mixed experience"

jenssey, Daly City, California 23/01/2016

I just had a very mixed experience at this hotel. Here's what happened. I arrived as scheduled and although I booked a King, i was switched to a queen. The front desk guy told me to call back at 10pm to see if anyone canceled. I reviewed my reservation to see that I did book a King. I called him. He called his manager as there is often only one person working in the evening. He called me back and told me that there were A/C issues in some of the rooms and to talk to the manager tomorrow. He then called me a little before 11pm to check on me. The next day I talked to the manager. She told me she'd take $5 off my bill for the price difference. She also told me they'd move my stuff to the new room, and to come back that night for the new key. I did return that evening with my stuff pleasantly moved and had a spacey king room. The next day it was pouring rain, and neither of my key cards worked. I was looked out, getting drenched, holding a laptop and food. I was very far from the lobby so I called and Alex, the guy from the first night, told me he'd come get me right away. Ten minutes later he didn't show. I called again, and after my call was constantly put on hold music he nervously picked up. He told me he's with people but he will come right now. Fifteen minutes pass. I finally go to the front desk extremely annoyed. He's still there. He's helping people but I don't understand why he didn't tell me to go to the lobby and told me just to wait. He nervously makes me a key card and I returned to my room. I filed a complaint with corporate who assured me a manager would call. No one ever did so far and I checked out this morning. The girl at the desk was polite and told me she would make note of my complaint from Alex. So what are the pros? The upper rooms are spacey. For a hotel, it's relatively quiet. I did hear some yelling going on at 2am one night and some kids yelling, but overall, it was okay. Even if you get a room near the gym or the entrance to the upper level, you probably won't hear a lot of noise in your bed. Also, some of the customer service people are fairly nice. What are the cons? Besides mixed customer service, the rooms are dated and overdue for a remodel. There were also bugs in the light fixtures. Also, the desk was often unoccupied in the evening. I understand that towards the evening the staff need dwindles, but I wouldn't anticipate that around 5:30/6pm. Also, more training in customer service should be required. I was extremely distressed about someone insisting I wait in the rain and him never showing.

"We'll be back"

User 21/01/2016

Great attitude by all staff. Breakfast was great. Good variety, not crowded, food was fresh. Upon checkout, owner was there and went out of his way to make sure everything went well with our stay. Felt comfortable that had there been any problems, they would have made sure to correct them.

"Pretty and Comfortable"

Barbara L, Madrid, Spain 20/01/2016

Aside from the breakfast & gym in repair for part of my stay, I loved this place. Great location, minutes from Mizner, upscale outdoor shopping mall with free parking. Boca Museum has Jazz concerts 2nd Thursday night every month, $5 & not to be missed. Bed very comfortable, room pleasant and quite clean. The breakfast was just average. Coffee poor. Eggs tasteless. Oatmeal in a package. In fairness I cannot eat citrus including pineapple, and only other fruit was canned pairs.

"Hotel adequate"

Jill K, Melbourne Beach, Florida 18/01/2016

Hotel was fine except for the lack of internet in the room. All of the other service was okay; we ate nothing during the stay….there was a slight musty/mildew smell in the hall but the room was fine. Fridge made a consistent muted rattle.

"Good Nights Sleep"

TJK100, Barrington, Illinois 18/01/2016

My wife & I stay here once each year on the way to Marathon FL. We find the staff helpful and friendly. For its location the cost per night is a good value. The rooms are large and we find the beds comfortable. We meet Louis the manager twice while there. He is always approachable.

"Very nice hotel"

t y, Camarillo, California 17/01/2016

Nothing bad to say here although seems like hotel prices are getting bigger everywhere. This hotel is clean and relaxing. Good location and staff very nice. The breakfast has scrambled eggs and sausage/bacon and most of the usual other items, only thing missing was fresh fruit. The bed was comfortable and room was quiet. Nice atrium with lots of plants. The internet was very good. The hotel has locked gates to get in and felt very secure. Plenty of parking around entire hotel.

"Good Stay"

Annette H, Naples, Florida 16/01/2016

I traveled to Boca on business, so my employer booked this location. At first, I was not happy because as a woman traveling alone, I do not stay in motels that have rooms with exterior doors, which the majority of these rooms were. However, when I asked if there were any interior rooms accessible only from a hallway, there were such rooms and I was placed in one. It was very clean and comfortable, but not beautiful. The view from the window was covered by a large exterior shutter, which blocked an ugly view of a nearby building and highway. The courtyard was pretty and the staff were very pleasant. The room had a big TV, microwave, hairdryer, sizable refrigerator, coffeemaker, free Wifi, and complimentary bottled water and snacks. All-in-all, it was clean, comfortable and I felt safe, so I slept well. A co-worker was booked at a very fancy hotel a couple of miles away, (all rooms there were booked, thus I didn't get a room at that hotel) but he woke up to find cockroaches--that's right, more than one--in his fancy room. My room at the Best Western wasn't fancy, but it was bug free.

"Wonderful little hotel with a friendly staff!"

rdavis88, San Antonio, Texas 10/01/2016

Close to the beach and great food. Michelle the assistant manager is very helpful and efficient. The breakfast is decent and the lady who runs it sweet and quick. The houskeepers are friendly and fast. Great stay!

"What a great stay!"

User 07/01/2016

It's a very nice hotel and it has great surroundings. It has a lot of greenery outside the breakfast area with tables and chairs ideal for people who prefer to have their breakfast outside and under a shade! The swimming pool and open air jacuzzi are great. The only downturn is that we can't leave our room doors opened for a little while to let the fresh air in and avoid the air conditioning for that time as the doors have door closers on them.


Jreys, Los Gatos, California 02/01/2016

We called ahead to make sure the hot tub was up and running and the gym would be open and the pool was good to go.YES ! YES ! YES ! Was what we were told.We have been driving for 3 days coming from San Francisco Ca On our way to Key west.We Have Best western free nights cause thats the only hotel we stay at cause there realy nice with pool, hot tub and a nice gym ha ha so we thought.We check in and we want to hit the gym and walk the treadmill,HA HA this is when we should've left.The gym Equipment was what i seen on the Jack LaLanne show when i was little oooo my God .So we just laughed and did our best to stay focused and get a little work out in.Wires were hanging out of the bike,treadmill but still worked.ha ha.Then we went back to the room and after checking in there were locals eating and drinking beer standing waist deep in the pool.4 adults.So after our work out and showered we headed to the pool and hoy tub area.HOLY COW walking up to the pool the water was green and the 4 Latinos were still standing and drinking beer in the pool.ha ha never got out looked for wet foot prints were none .so there peeing in the pool for the 2 hours that we first seen them in the pool.and they were working on a 18 pack of Modelo beer and looked to be a few in the box.The hot tub was not working so i turned the knob and nothing.ha ha why .We looked at each other and said we've been duped.HA HA Why was we lied to just be honest and we would've got a nother BW futher down the road.I have been to 3 rd world countries me and my wife and there were better hotels in Vietnam in the Jungle that were nicer than this piece of poop.Very disappointed.Well live and learn.SO STAY AWAY FROM THIS HOLE SLEEP IN YOUR CAR.

"Florida Paradise Found"

Maynerd S, Skokie 01/01/2016

Wonderful grounds with tropical landscaping, a nice pool and clean quiet rooms with amenities that work. Breakfast is more than enough with a good variety. Friendly and helpful staff. Have stayed here before and will return again.

"Convenient accommodation"

iapad, Arnhem, The Netherlands 29/12/2015

The room was clean and spacious. It could comfortably host 4 adults (2 parents and 2 kinds (teens). Breakfast was slightly better compared to what is offered in comparable accommodation facilities, but guests had to ask for breakfast items which were finished, as restocking on the buffet was quite slow.

"Football stay"

Madeline H, Vero Beach, United States 25/12/2015

We enjoyed our stay. We especially liked the complimentary treats that were in our room upon arrival. It was also nice to have a good breakfast. The Best Western was convenient to FAU Stadium where we attended the Bowl Game between Temple and Toledo.

"Bowl Time in Boca"

David J, Ambler, Pennsylvania 24/12/2015

Considering it was Boca the hotel was very reasonably priced. The room was very clean and well decorated. The courtyard and pool were well kept and the free breakfast was excellent. The staff was very helpful and friendly

"Nice stay!"

Petra L, Gouda-Holland 22/12/2015

We had a double queen room and it was on the ground floor right across from the pool. We thought the inner courtyard looked nice and gave the hotel a nice feel. The room looked good and was clean, the bed was nice. The bathroom and the dressing area were a little small but had everything we were looking for. When we decided to stay two nights instead of one, we got the second night for the same rate as the first one. The breakfast was not so special. We actually didn't get anything other than coffee and gor our own breakfast. When i wanted to use the treadmill i was disappointed that it didn't work. Another one was folded and set a side with a sign that it was out of order. So i asked the front desk if they could do something about it. The manager was there and walked with me to the gym area. He agreed with me that it was broken too but could not help me to an affiliated gym nearby. He told me that they had ordered new treadmills but that didn't help me much at that moment. We did get 10% discount of our total bill over this so that was nice. This hotel is not close to the beach, it is on a buzzy road but since we were at the back our room was quiet. I don't know ho that is for the rooms at the front of the hotel.

"Very friendly staff."

Lucila G, Los angeles 21/12/2015

I loved it . The staff is very friendly . Very clean rooms . I wanted to come in earlier then my check in time .The manager was on it . The staff was always asking if we needed anything . Very comfortable loved the pool . It was a quiet area and I got my rest .

"What a nice surprise"

RickR, Richmond, VA 08/12/2015

Stayed here before a cruise out of Port Everglades. The property is obviously old but it is charming and well maintained. We especially appreciated the great landscaping, park-like atmosphere, and nice resort pool. Room was clean and large. Hotel was quiet despite being right next to a main highway. Breakfast was typical for the brand but very good. Staff was polite and helpful. Would definitely stay again. Incidentally, it is hard to believe that the reviewer, "Shocked," actually stayed here.

"Night before cruise"

David S, McDonough, United States 06/12/2015

The hotel was very clean, very large room liked the layout, it was different than most rooms. The grounds had a very "Flordia" feel about it. The breakfast room was small but had a lovely patio area you could eat in. Would stay again.

"Boca Raton University Inn Stay"

Susan P, Oviedo, Florida 03/12/2015

Overall I had a very good experience. The staff was helpful. The room was clean and comfortable. I had a nice full hot breakfast. The hotel was close to many tourist spots (Gumbo Limba is a must see). The price was great.


Duck T, Syracuse, New York 02/12/2015

This location was dirty, not maintained, and very disappointing. The pictures do not portray the way the Hotel really is. Room was dirty and smelled horrible. After notifying Best Western Corporate, only to find out they did not care. This experience has detoured us from ever staying at a Best Western again.

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
William I apologize for any issue you may have had during your stay. By your own admission on the survey, you filled out, you did not notify anyone on property about any issue you had with your room. You checking in around 2:30 in the afternoon, so there would have been plenty of time to correct any issue. Only until after you checked out, did you decide to complain in hopes to get your money back. You even felt entitled to ask for all your money back plus another free hotel stay. We take customer satisfaction very important, but we can only correct an issue if it is brought to our attention when the issue happens and not after the fact, especially when you immediately ask for money back and free additional nights. Best Western Corporate cannot just give you all your money back when you did nothing to notify the hotel of an issue you had, but expect it all after the fact. The smell you smelled in the room was due to it being a smoking room. You requested this room. All smoking rooms have a different odor in them due to the fact guests smoke in the room. It is no different than getting into a car of that of a smoker. It is an unreasonable expectation to have a smoking room smell the same as a non smoking room. If in the future, you have an issue at any hotel you stay, please let the staff know right away, so they can make it right. Regardless of hotel brand, all hotel employees want to make sure guests have a good stay.

"Great stay in Boca Raton"

BBStratt, Augusta, Georgia 30/11/2015

This hotel is tucked right in with its surroundings which makes it seem far from a hotel, almost like a condo complex. The grounds are very well taken care of, it's like being in a tropical garden. The room was very quiet, very well taken care of with very comfortable beds. There's more than enough food for breakfast with standard fare, eggs, sausage, waffles & bagels. We hope to stay here again soon!

"Comfortable stay"

Lorraine2010, Annecy, France 22/11/2015

While this is an older property, it is well maintained. The rooms are clean, the furniture is new, it has all the amenities; flat screen TV, fridge, micro wave, iron, hair dryer. The breakfast is standard for a BW. The pool is large and clean. Very welcome after a hot day and virtually no one in it since most of the guests are on business and don't have time. might be different during school vacations.

"Way more than expected"

User 22/11/2015

Came down last minute for one night great was much nicer than i would have expected for $85...double doors nice flat screen tv. Room was clean customer service was good. Would definitely return

"our getaway"

Frank P, Sebring 19/11/2015

The complete staff were great to deal with but the front desk person Anna was fantastic she went out of her way to help us more then once. We arrived early and knew we would not be able to check in but I just like to let them know we had arrived. I told Anna we would drive around for awhile and check in later and she told that she would be more then happy to give us a call and let us know our room was ready, which she did. She was even more help when we were looking for the Chamber office she was nice enough to look up address and she gave some good recommendations on places to eat at. She was just SUPER GREAT to deal with.

"Hotel stay"

Natasha K, United States 14/11/2015

One of the better 4 star hotels in Florida if you have a short stay. Breakfast value is good for the amount you spend. Use hotel pool. Never crowded. Staff is helpfull. Easy checking in and out. Don't forget to ask for pool towels at the desk.

"Terrible guest treatment"

Cathy A, Weston, Florida 12/11/2015

I made my reservation online the day I needed the room. The instant I hit the "submit" button, I realized it recorded the following day. The computer had "jumped" me to the next day because the night I was trying for was full. So, I immediately called reservations, and they told me there was nothing they could do because it was within their three day no-change policy. They suggested I call the hotel, which I did. The desk said (rudely) I had to talk to the manager, who was not available, so there was nothing they could do and I should call customer service the next day. I did. They told me there was nothing they could do because I made the erroneous reservation within their three-day cancellation policy and it was not their policy to correct guests' mistakes with online reservations. Bottom line: they refused to correct an honest mistake made by a customer due to their computer program, and treated me rudely along the way. I have avoided Best Westerns in the past because their facilities are usually run-down and dirty, and with this experience I will never book with them again.

"Excellent hotel with very friendly staff"

aviator1945, Ystad, Sweden 09/11/2015

Stayed here for a night after coming off a cruise in Fort Lauderdale. Lovely surroundings with nice pool and garden. Comfortable beds. Standard breakfast and very nice lady supervising it. Front desk staff very helpful. I mentioned upon checkout that the room thermostat was possibly not working properly and the manager on duty made a note of this and would follow up immediately. Very efficient.

"Nice hotel, good area"

Stephanie P, Indianapolis, United States 04/11/2015

We came down for a four day trip for a wedding. I am not a great planner and booked the room less than a week before arriving. The check in was painless, our room was ready when we arrived. There was plenty of parking, the front desk attendant let us know where the best place was to park for easier access to our room. The room was clean and had everything stocked as expected. I liked having an interior room, the room was always nice and cool. The bed was really comfortable, I prefer more pillows, but I was fine with what was given. The pool and hot tub were clean. I took advantage of the free breakfast every morning. Everything was always fully stocked, coffee was hot, the only complaint would be to have hot sauce for the eggs b/c they were really bland. the location is A+++++++ You're close to everything, it is safe, and there are plenty of amenities within walking distance.

"Satisfied traveler"

Herman L, Tampa, United States 03/11/2015

Our stay was very good. The check-in, check-out was speedy. Staff was personable. Breakfast was good for me, but my wife has Celiac and her choices were limited. Recommend addition of a few more gluten free breakfast items. Kingsize bed was very comfortable. Overall room was clean. Wifi was fast enough.

"Nice place for family"

User 02/11/2015

U yeah after a bad day in the boca inn hotel, i came to best western they treat you good with a nice people a customer service. this place is nice place to stay the pool very clean nice people there. we have so much fun. Next vacation that will be my stay.

"No Plus About It"

J A, Parkland, Florida 28/10/2015

Didn't provide Room Type booked and confirmed. Manager could have cared less. Hospitality?? Front desk agent was very helpful but clearly management has a different attitude. Absolutely the last time I stay there and have done so on many occasions.

"Clean and Comfortable"

User 23/09/2015

I am not giving this 5 stars because we had a reservation well in advance for a king room. Our friends did too. Neither one of us got one. However , there are many good things to say- the room was very quiet, the bed was very comfortable, the TV was new, the towels were cushy, and the breakfast was good! They had complimentary snacks & water, also!! The good definately outweighed the bad!! Also, it was a very good value!

"Nice location"

Shannon L, Greenville, United States 22/09/2015

This hotel was at a great location. Most of the room was updated but the bathroom definitely was NOT. Comfortable and a good value for sure! Nice pool and hot tub. The hotel was safe and secure just needs updating.

"Good value and location when visiting FAU"

Jessica P, Key West, United States 21/09/2015

We have stayed here twice now, and recommend it as an affordable, clean option for FAU families. The outdoor pool and hot tub are really nice and well-maintained. The rooms are older, but are clean, and the beds/bedding/pillows are very comfortable. The hotel is within walking distance, if need be, to stores and restaurants, and a short (10 minutes, tops) drive to campus or the beach. Only cons: breakfast is less varied than some other Best Westerns, and the tap water has a sulfurous odor/taste, but I think that's the case throughout Boca.

"An above average hotel"

Bobby221221, Orlando, Florida 16/09/2015

Room was above average and stay was pleasant.I would stay again.Great price and location to FAU and Lynn University,close to beach.Hotel staff was nice and complimentary breakfast was satisfactory for this type of meal.

"Occupied the room less than 12 hours."

User 12/09/2015

Noticed an additional $200 charge on our credit card just hours after check-out. Called to inquire and was told that the charge was for a red stain on the carpet. We went back to inspect the stain. It was obviously old. While the staff stood over me, I took a clean, wet hand towel and dabbed the stain. Showed the staff that there was old dirt on the rag. Nothing from the stain appeared on the rag. The staff member showed the rag to the GM and he focused on the fact that the rag was dirty and not that the stain was old. He marched away refusing to address the old stain and continued with wanting to charge us for it.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.