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Promotion code

Best Western Plus Hotel University Inn, Boca Raton

4.0/5  - basé sur 674 notations.
2700 N Federal Highway, 33431-7720, Boca Raton, United States - See map

Located in the heart of sunny Boca Raton, Florida, the Best Western Plus University Inn offers a great location near the city's best beaches, affordable rates and superior customer service - the perfect combination for a memorable and fun vacation. Just minutes from this Boca Raton hotel, guests will be able to enjoy endless stretches of the area's breathtaking beaches and exciting water adventures including snorkeling, swimming, fishing and sunbathing. Shopping, golfing, Mizner Park and dining are also located just minutes from the Best Western Plus University Inn. Inside the Best Western Plus University Inn, guests will find spacious, well-appointed rooms, each complete with new pillowtop queen and king size beds, free high-speed wired and wireless Internet access, cable television with HBO®, and a microwave and refrigerator. Deluxe rooms are available upon request, with each featuring flat-screen televisions and a complimentary snack. Other amenities at this Boca Raton hotel also include a complimentary shuttle to area beaches, an airport shuttle - available for a minimal fee - an extra-large heated pool and spa, landscaped gardens and a free hot breakfast featuring savory morning favorites at the beautiful palm breakfast room, or our gorgeously landscaped patio. Guests traveling to the Best Western Plus University Inn will also appreciate this hotel's close proximity to area businesses, including Florida Atlantic University, Lynn University, area hospitals, sports teams and churches. Parents will also love staying here while visiting students attending nearby colleges and universities. Ready for an unforgettable yet affordable Boca Raton getaway? Book today at the Best Western Plus University Inn and save! Enjoy your stay.

Best Western Plus

Hotel University Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 664 guest reviews
NOTE ISSUED
Excellent
249
Very Good
229
Average
107
Poor
39
Terrible
40
REFER TO NOTICE
Business Business
100
Couples Couples
193
Family Family
229
Friends getaway Friends getaway
38
Solo travel Solo travel
61
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A comfortable stay at BW Boca Raton"

4
23/07/2018

After a long drive from Atlanta to Boca Raton FL,for 4th of July,it was to early to checkin ,so wife and I went directly to beach,and spent most of day. Now, extremely tired,we hoped that this Hotel will give us a comfortable night rest.To our surprise it turned out just how we wanted,clean room,relaxing,and really nothing to complain about. The checkin was fast and front desk clerk was overly polite.After a good night sleep,we had decent breakfast,before heading out. for the day.Spent two days,at this Hotel and enjoyed the hospitality. .

"WORST HOTEL EVER"

1
19/07/2018

So I got to my room, first thing I noticed: the mirror door was disgustingly dirty, with white spots all over. Then, went to use the toilet, clugged! The blanket was dirty and when I went to take a shower on the last day, there was a roach crawling on the tub!

"Boca's Best"

5
14/07/2018

I haven't stayed at any hotel where I was treated better or felt that I would return as quickly as I could. The staff, the rooms, the amenities are all wonderful. This hotel is well located and easily assessable from the Interstate and the Turnpike.

"Pleasant stay"

4
22/06/2018

I spent one night in town and choose this BW Plus. I always try to book BW when in the USA as wherever you go they always seem to provide good quality. This is the case at this specific location as well. The building is a bit older but rooms are great, spacious, comfortable beds, ok bathroom. It was also clean which is great. The place is quiet, parking is free, staff is friendly and helpful. They have a nice pool and hot tub surrounded by palm trees, great experience. Breakfast was great, plenty to choose from. Would visit again and would recommend.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Attis1, Thank you for taking the time to provide a detailed review of your guest stay. It is wonderful to read your kind remarks regarding our Best Western! I will be sure to share with the rest of the staff who all take great pride and work hard to ensure all aspects of our guests stay experience exceed expectations! We look forward to welcoming you back in the near future. Best Regards, Michelle Liza Agm

"Good breakfast and comfy room"

5
18/06/2018

Good price for the area, room was nice and clean and staff were very friendly and helpful. The best thing is the breakfast. A range of hot and cold food, everything you could want. In a central location and plenty of free parking!

"Don't judge a book by it's cover!"

4
29/05/2018

This is an older Best Western with an upgraded interior. The rooms have new comfortable beds, TV, and décor. The interior courtyard boasts mature tropical plants with a nice size pool and hot tub. Breakfast has a great variety of items to satisfy everyone. Great price for the area!

"No complaints here"

5
06/05/2018

Warm friendly atmosphere, room was clean, nice pool, excellent continental breakfast, coffee in the lobby,Convenient safe location close to the beaches, restaurants, bars, marina, check out Delray beach while your there....johnny browns was a great place to eat and listen to live bands.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Amy B, Thank you for choosing our Best Western while in Boca and for taking a moment to provide a detailed review of your recent stay. It makes our day to hear how you enjoyed our accomodations along with I agree , all the fine amenities and close proximtiy to some of South Florida's most popular destinations. We hope to welcome you back soon! Best Regards, Michelle Liza Agm

"Wonderful place to stay"

5
29/04/2018

College visit to FAU. Great location. Room was clean. Beds were comfortable. Pool was very nice. Breakfast offered many different choices for everyone. Hot breakfast, fruit, bagels and pastry. We stayed for 2 nights. We will stay here again.

"Completely acceptable. "Plus" makes a difference"

4
24/04/2018

Visiting family at FAU and on the short notice, rooms rates were sky high. Normally stay in Hampton Inns, Embassy, etc but was not going to pay $250+. This Best Western has clean rooms and facilities and all the amenities you'd expect. Nothing fancy and certain things like decor is a bit dated but other things are on par. Large TVs and comfortable bedding. Breakfast is something to be desired but gets you going. Keep in mind what you paid for and you'll be pleasantly surprised. Would stay again.

"Good customer service "

5
12/04/2018

Alex call the head of the housekeeper to show me a room before I rent it , and she was very nice and very professional, I ask her for how many years she been working at the hotel she said 1 year but it's seem like she been working n there for more than 1 year the way she was. When i finished to checking she call my room to ask if I'm satisfied Wow good customer service ... The room was very nice 110, I'm coming back next year... I recommend this hotel.

"Wonderful place to stay"

5
10/04/2018

Location was great, not far from beaches or places to eat. Hotel was very clean. Pool was excellent. We stayed for 2 nights, we choose to go to Boca Raton beach but could have gone to many others. Went to Gumbo Limbo, rehab for sea turtles.

"Home on the go"

5
09/04/2018

I love the staff , Michelle make sure everything is ready. and the rooms at University inn Best Western always very comfortable and the breakfast bar has everything from a full breakfast bar from eggs and omelets to fruits and juices too bagels and cereals hot or cold

"Nicely landscaped property, but heating and cooling caused discomfort"

3
07/04/2018

The courtyard area of this motel is very nicely landscaped and neat, as a good deal of pride and effort seem to have gone into this facet of the property. Unfortunately, we happened to stay there during an unusually cool period of March, and the room heater in our room was blowing luke-warm air which felt like cool air by the time it made its way from the wall to the further reaches of the room. When we tried to turn the heat up to a higher level, it would shut off altogether. We had to ask to be moved to a warmer room, which thankfully they were able to provide for us. The front desk staff seemed very friendly and wanted to help us rectify our situation. Despite breakfast being included, we didn't eat in the breakfast room due to the air conditioner blasting cold air in there (despite an outdoor temperature in the 50's and 60's).

"Customer service is great!!!"

5
05/04/2018

The night guy Alex, he's so great!!! The hotel is comfortable and was great for my 2 children ages 9 & 11. I was stuck in an airport in TX for 8 hours with my kids who were super hungry upon arriving at the hotel. Alex went out of his way to get us in the room quickly and then even brought various menus up to my room door. This hotel was super comfy for my whole family!

"Good value"

5
11/03/2018

I was attending a conference at Florida Atlantic University and this hotel was fairly convenient (about 10 minutes' drive to university). Rooms are comfortable, although they use those annoying small pillows instead of regular size ones. The staff is friendly, breakfast is quite good (in particular, the hot food was good although the selection every day was fairly limited) and overall this hotel is very good value. I did not use the pool but it looked inviting. The hotel is set up in an older motel-style configuration, where each room has a large window facing onto a central common area; this means you will hear other people outside and need to be careful about drawing blinds for privacy. The common area holds the pool and some nice landscaping. There are benches everywhere along the perimeter of the common area to sit on, which is a nice touch. I would definitely stay there again.

"Diamond in the Ruff"

5
06/03/2018

We stayed at this Best Western for 3 nights. The room was great and we loved the pool. They had a very nice courtyard with palm trees and flowers. Very nice. They provided a nice breakfast that was great. Also talked to the owner and manager of the hotel. Very nice guy's. Who told me if there was anything I needed just ask.

"Decent Hotel"

3
04/02/2018

Visited Boca Raton for a visit to Florida Atlantic University. Not being familiar with the area we chose this hotel as it was close to the school. We were only here for the one night. The grounds are very nice and staff was very friendly and welcoming. It is an older hotel that has been refurbished. I'm reading lots of reviews regarding mold and musty odors. They must have taken those complaints seriously because we were met with an overwhelming smell of chlorine bleach when we entered our room. Also whoever cleaned the room left the thermostat set on 50 degrees because along with the chlorine smell we were hit with an artic blast that made my feet turn blue...seriously. Readjusting the thermostat did nothing. Turning on the heat did nothing so we ended up turning the unit completely off. The dressing area light wouldn't come on and the gentleman who came to check it even remarked how cold the room was. No mold or mildew was seen. The room was actually very neat and clean so we had no complaints there. We thought the breakfast was pretty darn good. If a place serves bacon then our family is happy. There was plenty of bacon, eggs, omelettes hash browns, make your own waffles, fruit, danish, etc. Overall it's a decent hotel to stay at but not at $160/night. I do realize we visited during what is called high season for Florida but still, Hampton Inn just a few miles away was only $120.

"Clean and a great deal"

5
03/02/2018

We had a wonderful stay at the Best Western. The grounds of the hotel are gorgeous and the pool was great. We especially loved the large hot tub. All the staff was wonderful and worked very hard to ensure we enjoyed out stay. The housekeeping staff kept our room very clean. Our room was super clean and well kept. We never had an issue with anything. It is not a new hotel, but the price we paid was significantly less than some of the newer hotels in the area. Breakfast had everything you could want on at a free hotel breakfast: eggs, waffles, muffins, Danish, cereal.... The hotel was very busy while we were there, but the breakfast lady kept all the food well stocked so it never ran out. Thanks for a great stay!

"Believe The Poor Ratings!"

1
23/01/2018

The courtyard room we were given had such a moldy smell we could not stay the night. The staff offered us another room, but that was just as bad. We canceled the rest of our reserved nights and went to another hotel. The staff was very accommodating and friendly, but the rooms were totally unacceptable!

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Landv09, Thank you for taking the time to review your stay, please accept our apology as it is our main priority to offer a very well maintained and comfortable atmosphere for our guests and we were highly disappointed to hear of your experience. With this in mind please feel fee to reach out to me as it is difficult to diagnose and address any issues without more details. Again we thank you for your feedback and look forward to hearing from you soon. Kind Regards, Michelle Liza

"Smells and loud"

2
22/01/2018

The room smelled like mildew, no shower curtain, was so loud outside during the day, the front desk people were nice. The breakfast was very bland taste. I would say if you don't mind any of those issues stay but not worth the money.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Jtsabatel, Thank you for taking a moment to review your recent stay. While we are pleased you enjoyed our staff's hospitality we were disheartened to hear of the issues you noted which is not typical of our usual guest experience here. All of us in the staff from management , to housekeeping, to the maintenance departments pride ourselves in providing amazing service and apologize we did not meet your expectations. We are using your feedback as a tool to improve upon our dedication to providing exceptional service and would love to have the opportunity to turn your experience around during your next visit to Boca. Kind Regards, Michelle Liza Agm

"A terrible place to stay! "

1
11/01/2018

My family and I booked for two nights, however we only stayed for 1 due to a very outdated, moldy, dirty, and smelly room.. Upon walking into the room you can smell a dirty foot odor from the old brown carpet. The beds sink in from years of use and the sheets had a yellow look from age. We all complained of itching when laying in the beds . The bathroom had mold in the window inside and along the floor tiles and wall, the drain was open for bugs to have a free ride in , and the bathroom door was rusted and wouldn't shut. The air vent had a severe amount of dust and appeared to suffer from care and maintenance. I would suggest new management, a total overhaul of the hotel, and a new cleaning crew so person gets sick ! SEE PHOTOS..

"Great Place to Stay"

5
09/01/2018

Excellent staff and very comfortable rooms. Staff is very attentive and very friendly. Room cleanliness is great. The people here are always in a great mood and make you feel like home. Plenty of restaurant options very close by and beach is minutes away.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear GeorgesY4326JD Thank you for taking some time to write a review of your recent visit. We are just delighted to hear of your wonderful stay and everything from the amenities, great location and hospitality of our dedicated staff contributed to making you feel at home, there could be no better compliment for us than that! Thank you for staying with us and we hope to welcome you back in the near future. Kind Regards, Michelle Liza Agm

"lovely hotel and the staff are exceptional"

5
08/01/2018

The hotel is a lovely hidden oasis from a busy area - lots of great restaurants, beach is not too far away. The pool area (and iguanas) is lovely and the staff is wonderful - accommodating - doing whatever is necessary to make our stay the best possible

"Boca Hotel"

3
06/01/2018

We stayed 3 nights at the BW Plus in Boca. The staff was very friendly [especially Alex at the front desk]. The grounds were pretty. The weather was not conducive to using the pool, but the pool looked very nice. Free breakfast was good but basic. The rooms needed updating but were ok. Internet and parking were included and the location was very good.

"Not likely to return "

3
31/12/2017

We stayed here in early December, Although we had a reservation for a specific type of room, after 3 tries, it still was not ready. So, we took a different type of room, just to get checked in at the hotel. The room didn't appear to have been vacuumed, and the furniture was a bit dated. The bed was pretty comfortable and the room was quiet. The hotel is well located, with many great restaurants nearby (we especially loved the Funky Buddha Brewery across the street!). The breakfast was good, and well stocked; there did seem to be some minor delay with tables being cleaned after people left, and they started clean up early. The hotel is a good stay for one evening, but that's about it. There were a few issues that were brought to the attention of management, and management responded appropriately.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Mntluv2travel, Thank you for taking the time to review your recent stay. While we are pleased you enjoyed all the amenities as well as the Hotel's proximity to a wide variety of the areas popular attractions, we were disheartened to hear about the issues you noted regarding your room. As we discussed we take your comments to heart and have addressed these with the staff, we are dedicated to making sure every guest stay is an amazing and memorable one. With this in mind we hope to welcome you back on your next visit to Boca and turn your experience around. Kind regards, Michelle Liza Agm

"Quiet and Confortable"

5
27/12/2017

One of the quietist hotels I have ever stayed at. Beds are comfortable and the staff friendly and accommodating. At check in Alex was friendly and made me feel welcomed. The breakfast selection was above average and the staff were constantly keeping food and coffee available

"Shockingly good!"

5
22/12/2017

When I - with a serious face - told the front desk, at check-out, that I was speechless, they got concerned - until they realized that I was playing with them. I indeed felt speechless - but in great way. Didn't expect what I received from a Best Western. I certainly read reviews for the property before I booked; most of the reviews were very good, so I didn't expect bad things. But the room was really-really nice: super clean and beautifully furnished & decorated. And the bed was amazingly comfortable - to my taste, better than at Hilton. I loved it.

"Nice, clean and comfortable"

5
19/12/2017

Understand that this is not a 5 star hotel but for the money and designation, I received a clean, comfortable room with breakfast and excellent customer service! The place was also conveniently located on US1.

"Best Western"

2
12/12/2017

I dont understand why this hotel is considered a plus when I've stayed in regular BW's and the cost was more than half less of what I paid for this stay. Nothing was renovated and bedding was old and funky

BestWesternHotels, Corporate at Best Western Plus University Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Friendly Staff"

4
09/12/2017

Alex was friendly & helpful . United lost my bag & Alex told me about their business center so I could try to reprint my boarding passes for our cruise. The rooms where clean. The atmosphere was really nice. Lizards walking around was really cool. I loved the landscaping a lot.

"Very Comfortable"

4
05/12/2017

We were very happy with our stay and loved the courtyard with the lovely garden. It was clean, comfortable and staff were great and helpful when asking for recommendation for dinner.. Breakfast was good as well.

"Worth the money!"

4
04/12/2017

Very short stay required , little time spent in room, so the accommodations were more than adequate. The location is easily accessible as well, being near major crossroads, shopping, restaurants and the highway.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear 323sheilak, Thank you for taking the time to review your recent stay, we are happy you were able to experience our fine amenities and convenient location! We look forward to welcoming you back on your next visit to Boca. Kind Regards, Michelle Liza Agm

"Our Overnight Stay for FAU orientation"

5
03/12/2017

Great value for the price, all online room requests honored at check-in, hotel very close to the University, very clean, staff super friendly and very helpful. The beds were very comfortable. Full hot breakfast and free coffee all morning in the lobby. Had room nice and cold for our arrival. Front desk staff, Alex is an FAU alumni so he was able to tell us great things about the school & the area. Thanks Alex!

"Great Staff Nice Place"

5
01/12/2017

Alex Michelle and Michael are excellent and professional! Great staff! The front desk is well run. Housekeeping is on top of things for the most part. I know if I am in Boca Best Western Plus University Inn is my first choice for accommodations!

"Nice place for a quick visit"

5
25/11/2017

Bed is comfortable, breakfast is excellent for this type of hotel, price was decent, a little bit dated, but clean. Location is in a decent area, places to get food nearby. Parking is a bit limited near the entrances, but large lot on the side of the building.

"Nice place"

4
25/11/2017

Stayed overnight while we were in the area for a night of dinner & dancing. Quiet room, helpful staff. Swimming pool was cold but hot time was nice. Breakfast buffet was great. Would definately stay there again.

"Great environment and friendly staff"

5
18/11/2017

Whenever I go south Florida, especially Boca Raton, I like to stay at this Best Western. It is clean and the staff are friendly. I like the breakfast and they always have good maintenance on the pool. The overall service are excellent. The house keeper specialist provide great service and friendly. they always smile and happy to do their job. This is a sign that can tell they have been treating good by their manager.

"Good last minute decision"

5
18/11/2017

We wound up stopping unexpectedly in Boca Raton,FL and luckily found this Best Western. Even though it was late we were greeted by a professional and friendly staff. The room was good size, very clean and comfortable. It was quiet and allowed us to get a good night's sleep before heading out the next morning. The location is good.

"Good stay"

3
15/11/2017

We stayed 2 nights last week and the rooms are average. The beds aren't the most comfortable I've slept in but they aren't bad. Room was spacious to put the pack n play for the baby. I requested a quiet room as the hotel it's right next to the road and was told that the rooms have good insulation. I did hear the cats and we were give a room next to the elevator and stairs. We had an a night flight and just wanted to rest. Not good thinking from the front office as to give us that room. The breakfast had more variety than a continental breakfast. The staff of breakfast was really sweet to my baby who's all smiles to people. They made him laugh. So I do appreciate it. The room was clean. A longer stay might be harder but for a short stay it works.

"Worst Best Western"

2
10/11/2017

be sure to book a non smoking room and arrive early otherwise you get the left overs. While the rooms are cleaned, the carpets are dirty and the beds lumpy. Breakfast isn't great. Some staff like Theodora are great others are indifferent.

"okStephanie very rude unprofessional and uncaring I like the location and was able to use points I would never recommend"

3
06/11/2017

Very unprofessional Steph very bad breakfast took to three hours to check in which the whole day checking in there he does satisfied the shuttle is never available and it barely gets a two star rating in my book I would never recommend this location because the staff is so rude and slow and completely understaffed maybe not their fault probably the fault of the owner

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Guest, Thank you for taking the time to review your stay, we appreciate all feedback as it helps us to constantly improve upon our services. With this said please accept our apology for the issues you noted at our property, we strive to exceed all our guest expectations and we regret to hear of your experience. As for the check in incident, I see we were trying to get you a room earlier than our check in time. Our check in time is 3pm and although we are more than happy to accommodate our guests with an earlier check in when available sometimes this is not always possible as it is the busy season when the hotel is fully booked. We have taken your comments to heart however and hope you will give us a chance to welcome you back and turn your experience around. Kind Regards, Michelle Liza AGM

"Great place to stay in Boca"

5
29/10/2017

I stay at this hotel often. I have never had a negative experience of any kind, The staff, facility and location are all first rate. The swimming pool is located on the property in such a way that allows for both morning and afternoon swims before and after my appointments.

"Brilliant Boca Raton"

5
29/10/2017

Great location close to FAU and eating houses, staff were really helpful and friendly. Great hotel, had everything that we needed and we look forward to staying here again. Fair and reasonably priced Easy car journey to surrounding beaches and shopping centre. The weather was fabulous and we really enjoyed our time here

"Great place to stay"

5
29/10/2017

I travel for business and I choose where I stay. I have been to this property 3 times in the past few months and will continue to come back. Great staff, comfortable,clean rooms and nice decor. My main reason for staying here - they still offer a few designated smoking rooms. Not a smoker? Don't worry, they are away from the other rooms and will not interfere with your smoke-free environment. The breakfast buffet is very good and offers more choice than most hotels. In this price range, it's pretty hard to beat.

"Average hotel"

3
15/10/2017

We were here for a college visit to FAU so the location was perfect. It was on the recommended list from the university and I liked that free breakfast was offered. The good: - beautiful plantings around the hotel and in the center atrium. - clean sheets, comfortable beds and pillows (which can be hard to find in a low cost hotel). - location was central to a lot in the area. - friendly reception on check in (at 10:45pm). - quiet and cold AC in the room. - Great make your own waffles in the free breakfast and lots of cereal choices. My husband said his coffee was good. - free wifi in the room that while a little slow, did work fine. The not so good: - old, worn down room with peeling paint (including the surface of the tub). - confusing room map, took us a little extra effort to find our room. - closest gate to our room didn't work with our key so had to walk a little further to find another way in. - Leaking ceiling in the breakfast room - 5 buckets catching the dripping water. - the "breakfast omelets" were pre-made, pre-frozen (you could taste it) and just scrambled eggs folded over cheese. Flavorless. So, this place was average. Not bad, but not great. If my son chooses FAU, we'll look for another place to stay on future visits.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear kyoung123, Thank you for taking the time to provide us with a review of your recent stay. It's wonderful to hear you enjoyed the convenient location, friendliness of the staff, comfort and cleanliness of the room and the beautiful surroundings. With this said it was disappointing to hear some other issues soured your experience while here . We have noted your comments and have addressed these. Our staff works incredibly hard to provide our guests with the best hospitality and service and we appreciate your feedback. We hope to welcome you back and turn your experience around. Kind regards, Michelle LIza

"great service and value"

5
15/10/2017

The room was nice and spacious. The breakfast was good and plentiful; and fresh fruit in ample supply. Pool and hot tube were clean. Nice open patio with cover for the seating in the center of the rooms.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Mikenyc, Thank you for taking the time to review our Best Western Plus University Inn, we are delighted to hear you enjoyed your visit and was able to experience our wide variety of breakfast options! We look forward to welcoming you back on your next visit to Boca! Kind Regards, Michelle LIza Assistant Manager

"Smelly Room w/ Toe Nail Clippings"

1
05/10/2017

Stayed here for work. My room was old and smelly. The pillows were all super puffy and gave me neck pain the following morning. Hard to get a good nights sleep. That described my room, but our second room was worse. Toe nail shavings were all over the carpet around the floor. Unimaginable. Disgusting, never again.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Christian R., Thank you for reviewing your recent stay, we appreciate all feedback as it helps us to constantly improve and provide our guests with the best hospitality and service possible. With this in mind please accept our apology and please feel free to reach out to me at any time and provide more details as we could not locate your reservation and we would like to have opportunity to address the issues you noted as this is not typical of a guest stay. Once again thank you and we hope to have the chance to welcome you back and turn your experience around. Kind Regards, Michelle Liza Assistant Manager

"Very good stay except for one incident when an employee practically called me a liar."

4
27/09/2017

Good hotel, decent parking, near restaurants and stores, quiet efficient AC, clean, good breakfast,quiet room,comfortable bed,good water pressure,numerous power outlets, good internet and tv channels. The only thing that annoyed me was an incident that happened the day I left. The night before checking out I called the front desk to ask if I could leave at 1 pm instead of 11 since my flight was much later and it would be a long travel day. I asked if they would be very busy that day and if not I would really appreciate it if they could accommodate me.The lady said that I could not stay until 1 but 12:30 was ok. Don't know her name(friendly employee with long blond hair). Fine ,next day at 12:10 I get a call from the front desk saying "I assume that you are staying another day" I told her that I was packing and would leave in a few minutes. I mentioned that the other lady had said 12:30 was fine. She got angry and raised her voice saying NO,LATE CHECKOUT TIME IS 12 .I told her again calmly that the other employee had said 12:30 and that I was almost ready to go. again she repeated even more loudly and angrily LATE CHECKOUT TIME IS 12. I left right away and repeated to her what I was told the previous evening. I couldn't believe that she was basically calling me a liar. After my first night at the hotel I even went to the front desk to tell them that I loved the place. The only thing was that the pillows were very soft . They didn't have any other type so i went and bought one since I know that it's a small thing and they can't please everyone. I also told them that they didn't have to clean the room or bring extra towels , I cleaned it myself. It's too bad that after a great stay one employee had to spoil my image of the hotel. Certain people shouldn't work in the hospitality industry. They should get a job where they work alone in a closed room somewhere.

"Great Price For The Location"

4
13/09/2017

I stayed at this hotel for an extended time while overseeing renovations on a property in Boca Raton. The location is very convenient for getting to the beach and restaurants, City Hall, etc.,and it is only about five minutes from 1-95. The room itself was your regular Best Western Plus room with two queen beds, fridge, microwave, table for dining or working, and an inroom safe for storing your valuables. One nice thing is that they have a water softener so you aren't showering in the hard water that plagues parts of Boca. Front desk staff was always very courteous and responsive. The breakfast buffet was always well-stocked. They have a self-service laundry room that always had machines available and was kept clean. I deducted one star because the housekeeping was very spotty and seemed disorganized throughout my stay. But overall this is an excellent choice for staying in East Boca at this price point.

"Being great in a bad time"

5
12/09/2017

It's easy to be good in a good time! Try during Hurricane Irma! The room was spacious and comfortable for our almost three day stay. The front desk, manager and the rest of the staff did everything possible for the nervous people, some elderly, stranded away from home with a threat of category 5 Hurricane. Many worked overnight and even had a small battery powered lights when the electricity went out! Generator provided some electricity and staff even used it to make people comfortable and even used it to make a tea for an elderly guest. There was no uber or a taxi to take us home when it was cleared by police and we could not find the three-mile-ride back. We were thrilled when the Manager turned out to be a good Samaritan and took us home in the Hotel's airport shuttle. That was not the call of duty but the call of human compassion and help. The care and kindness of the staff made our stay tolerable even in the very bad time!

"A great place to stay in Boca Raton"

4
04/09/2017

This is a very attractive and pleasant hotel located in northeast Boca Raton. Convenient to both the beaches and the downtown area of the city, it has an expansive courtyard with extensive shady garden plantings, as well as a pool and hot tub. With the exception of one of the two washing machines being out of order, amenities were functioning and in good condition. The place is clean and the staff attentive and easy to access. It is a nice place at a moderate price. I have no complaints.

"Customer Service"

5
29/08/2017

The customer service was outstanding, because of that I became a rewards member. Home away from home. My family has stayed in other hotels only not to return. Best Western wil be the only hotel we stay in.

"Great as always!"

5
27/08/2017

I stay here frequently for business and pleasure. For pleasure, their large southern parking lot is extremely accommodating to par my long boat, trailer, and truck. I have always been pleased with the value, quality, cleanliness, safeness, and breakfast.

"Poor Maintainance"

2
23/08/2017

Reported the toilet blocked, the air conditioner dripping, and the refrigerator not cooling. Nothing was repaired. They just plunged the toilet, and said they would take care of it when we left. Disappointing for what we paid.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Lori, Thank you for taking the time to review us, please accept our apology for the incidents you noted regarding your room, it was disheartening to hear of this particularly since we dedicate a lot of time to ensure that every guest stay is comfortable in all aspects and we regret we failed to meet this basic expectation with you. Please be assured we have taken care of the issues and would love the opportunity to welcome you back and provide you with our customary great guest services! Kind Regards, Michelle Liza Assitant GM

"Great stay"

5
21/08/2017

Used this hotel when taking our daughter to FAU. Convenient to the college. Housekeeping was wonderful. My husband dropped his wallet outside and another guest found it and returned it to the front desk. Honest guests and employees. The cost was a great value.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Robin B. Thank you for taking the time to review your recent stay with us. It is a joy to hear that everything from the close proximity to FAU, great value, and most of all gratifying guest stay experience helped to enhance your visit while setting up your daughter for the school year! I will be sure to share your kind words with the rest of the staff. Once again thank you and we look forward to hosting you for many stays to come! Kind Regards, Michelle Liza Assitant GM

"Simply the best !!!"

5
14/08/2017

I travel at least 300 days a year. If I'm in South Florida on business, I'll go out of my way to stay at this BEST Western. I've stayed at this location multiple times. This location is constantly well maintained. That's why I go out of my way to stay here.

"A restful stay"

5
11/08/2017

I use this hotel because it's a restful stay. The rooms are clean, quiet and comfortable, and the beds , oh so restful. Pillow top. I also enjoy the breakfast in the hotel which is complementary , and has a wide variety of items, hot and cold. And the management is very accommodating .

"Good place to stay"

5
07/08/2017

The most difficult part of the stay is finding the motel. It is right on Federal Highway. Apparently the city has restrictions On signage. No lighted sign. Once you find out the the palm trees in front have white Christmas lights you have a much better chance not driving by The room was spacious with 2 beds, flat screen tv(would have liked an on line directory of the stations and programs)refrigerator, microwave, ironing board etc. the outside is a tropical motif. Plenty of tables and chairs in the shade. A good size swimming pool. And a separate breakfast area. The breakfast was not fancy but adequate for most guests. I would say a few miles from the ocean. The beaches in Boca Raton are beautiful. A couple of miles from FAU. Many places to eat within 5 mikes

"Hidden jewel in Southeast Florida!"

5
01/08/2017

This hotel is clean, in a nice area, well-priced, conveniently located, warmly decorated, beautifully landscaped and near three gorgeous oceanfront parks! Our family will absolutely return to this particular location anytime we visit this area again!

"Good Quiet spot"

4
20/07/2017

This location worked out very well for as business trip I recently took to the Miami area. Close to the beach, right on I-1. Easy access to I-95. Felt secure, staff was helpful. Will definitely be back next time I am in the area.

"To bad such a beautiful hotel has such a bad GM"

1
16/07/2017

This is the second time I've stayed at this hotel but I will NEVER go back. I booked a night with this hotel through Best Western using my reward points. During the evening my husband & I decided to stay an additional night. Since we wanted to sleep in the next day we tried to add this additional day stay that night. We were told by the night desk clerk that the additional day would have to be added in the morning but he would make sure to hold our room so we wouldn't have to switch rooms the next day. In the morning the general manager (Louie) told us that we could NOT stay in the smoking room that we were in as they were all booked for that day & had to move to a non smoking room. (He was extremely rude to my husband & condescending.) He had his manager Teresa place us in a non smoking room & told us not to mess it up as if one of the smoking room reservations cancelled we could go to their room. We spoke to Teresa at the front desk at 3pm & 5pm & she informed us that no smoking rooms were available yet & in fact there was only 1 unbooked room in the whole hotel. At 7pm we went to the front desk & spoke to the night clerk (Alex who remembered us by name from our last stay). He informed us that 3 smoking rooms were available, one of which was the room that we were forced to leave earlier in the day. So we were moved back to our original room. (At 11pm that night there were still 2 empty smoking rooms.) I have no idea why a general manager of a hotel would choose to accommodate someone who may or may not show up at their hotel instead of a customer that is already staying in their hotel, it seems ridiculous to me! And really shows that he has no customer service skills!

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Michellenesper, Thank you for taking the time to provide a review of your recent stay at our property. First I would like to apologize for the issues you encountered, as I was very disappointed to hear not only of this but how you felt you were treated. Our staff will do everything in their power to fulfill all of our valued in house guests' as well as our arriving guests' room requests, with this said we regret we missed this expectation with you. I agree our intentions did not translate well with you as it should have also been communicated strongly by the front desk staff that reservations for extending your stay are necessary as we can get last minute high volume bookings leaving us with limited room availability. All the staff did work very hard to come up with a solution without having to modify an incoming reservations room type, including the maintenance staff working hard to finish a maintenance project that had been started in order to open up the booked room type, because of this we are pleased you were able to have your preferred room. Once again we apologize for the inconvenience the switching of rooms caused, and we do thank you, we appreciate the feedback as it helps us to identify the areas we can improve upon our guest experience. Kind Regards, Michelle Liza AGM

"Value for money"

4
15/07/2017

We are used To stay in BW for short periods during Our trips,this one offered one of the Best breakfasts and the nicest pool we've had in a best western. Rooms could be refurbished but were ok.Very friendly staff especially the Bulgarian lady at the front des.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Pauwels D, Thank you for reviewing our property we appreciate the feedback, We are happy you had the opportunity to enjoy the fine amenities and I will be sure to relay your kind remarks to Teodora she will be thrilled to hear! We look forward to hosting you on your next visit to Boca! Kind Regards, Michelle Liza AGM

"Boca Raton"

3
11/07/2017

This hotel needs to be up to dated. Better selection of food items. A bit out of way to go to Mizner Park and Royal Place for entertainment if no one has their own a car. Very little sightseeing except for the boating rides is always plenty.

"Best Western Boca Raton"

5
30/06/2017

Good Stay for work. Alex put me in the secured area, I appreciated that. Room is nice, spacious and internet is fast. Plenty of outlets. Close to interstate and lots of things. Breakfast is good, pretty standard but enough to choose from. Nice tropical pool and courtyard. Courteous staff!

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear RochelleP692, Thank You for taking the time to review our property, it is fantastic to hear we were able to not only accommodate you but make you feel at home, this is what we strive for with all our guests and are pleased to hear your wonderful feedback. We look forward to welcoming you back on your next visit! Kind Regards, Michelle Liza Assistant Gm

"hotel stay was excellent"

5
24/06/2017

staff was really helpful, and kind. the entire staff were really helpful. the area was keep clean at all time.will keep in mind to reserve againg base on the experience that i have at my stay. really satisfy.

"Great Stay"

4
08/06/2017

We have nothing but good things to say about this hotel. The room was nice and the bed was extremely comfortable. The breakfast was also very nice. Nice way to end a long day of riding. I would recommend this hotel to others.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Jame L. Thank you for taking the time to review your recent stay, we are very pleased you could enjoy the wonderful amenities and we do look forward to your next visit! Kind Regards, Michelle Liza Assistant GM

"Boca raton get away"

5
30/05/2017

My checkin went quite smoothly alex was quite friendly and tended to me in a professional manner. He we nt above his duties to help me. He told me of the offers for platinum member and gave me rates for summer which i booked.

"Very nice hotel"

5
30/05/2017

We always stay in Best Western. Reasonable price. Clean and breakfast included. We love it! Fast internet speed too! If we have guests coming we take them Best Western and they are always happy with service and rooms!

"Magnificent gem of a motel/ hotel"

5
24/05/2017

What a beautiful building,very well kept and nice gardens and pool area,good position for the beach only minutes away,the hotel is very professionally run,all the staff are very helpful especially Alex ,the rooms are very spacious and clean ,you are guaranteed a good nights sleep,and the breakfast is excellent,we would definitely recommend this hotel and we will be visiting it again very soon

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Roy P, Thank you for taking the time to review your stay, let me tell you we are just exhilarated to hear your glowing comments regarding the staff and property I will be sure to relay to all! We are happy you had a fantastic stay and look forward to hosting you in the near future. Kind Regards, Michelle Liza Assitant GM

"Great Stay"

5
23/05/2017

Really enjoyed our stay. It is our 5th time at this hotel since 2005. Breakfast is very good. Enjoyed the pool in the evening. Close to the Ocean beach. Price is reasonable. Room is nice. Will go back again in July. Same breakfast lady since 2005.

"AC Didn't Work. Manangement Didn't Care"

1
23/05/2017

AC broke in the middle of last night. I didn't cal management then because they couldn't fix it and a move to another room would have been worse. I told front desk clerk at checkout. She said manager would call me back. She never called, so I called her. She then informed me that I didn't know how to work the thermostat. I got out of bed twice that night, turned the light on, and set the thermostat at the lowest setting. The system didn't work, and probably doesn't work.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear C4623FEmichaelb, Thank you for taking the time to review your recent stay. First and foremost I would like to deeply apologize for the uncomfortable last night you experienced during your stay. I would like you to know I did attempt to contact you after your stay and left you a voice mail message when I couldn't reach you. With this said We strive to make sure our guests accommodations are in every way as satisfying as possible and unfortunately we were not able to meet this basic need. Our maintenance staff did go into the room soon after you notified the front desk during the check-out process. They did find the thermostat set at the highest setting and honestly I can see how this could happen, as are working on improving the visibility of the numbers so this doesn't happen again. Please feel free to reach out to me as I understand this doesn't change your unfortunate experience but I would like to be able to welcome you back and work with you on a resolution with your ultimate satisfaction as our goal. Sincerely, Michelle Liza Assistant GM

"Scary drug den"

1
18/05/2017

Felt like we were in a David Lynch movie. Scary guests and inefficient staff. Upon our departure there were 2 police cars and a fire truck at the hotel. That hotel needs an onsite police presence. We will never return.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear 964 concerned citizen, Thank you for taking the time to review your recent stay, first and foremost I would like to apologize for your experience while here, I was disheartened to here you were uncomfortable due to other guests, and the presence of first responders who were attending to a fellow guest emergency. We take great measures to ensure all our guests are comfortable and feel safe and pride ourselves in being a family oriented hotel. With this said I regret on this occasion we failed your expectations, and are taking your review to heart as we are always looking for ways to improve our services. Kind Regards, Michelle Liza Assistant GM

"Quiet, Convenient, and Good Value"

5
17/05/2017

This is at least the fourth time we've stayed here. Comfortable, quiet, and convenient for our destinations. And good price. The rooms here each have a central type a/c system which is very quiet vs a window unit a/c. The bathroom sink area has a very wide countertop with plenty of room for personal items. Good breakfast included. And one of the best pools.

"Good value"

5
17/05/2017

We were on a road trip of south Florida and came upon this BW+. This was really good value for money with the best BW breakfast we have ever had. Cheese omelette, fresh fruit. The room was great too, clean, well appointed. It wasn't a long drive to Boca. And we called into the Gumbo Limbo Nature Center which is nearby

"Best Western Boca"

4
17/05/2017

Decent hotel, a bit overpriced, interior halls smelled musty, not sure febreeze could help here. Hot food could use an upgrade. Not easy to see entrance late at night, it is a sprawling property and the entrance is not well marked.

"Gorgeous"

5
05/05/2017

This hotel was beautiful. The courtyard was gorgeous. The pool and hot tub were clean and complimenting. The rooms were very nice. Bathroom had a window that opened. Staff was friendly. We will be staying here again within the next month.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Jamesgaudiojr, Thank you for taking the time to review your recent stay we are delighted you had the opportunity to experience the hotel's wonderful features. We look forward to hosting you on your next visit! Michelle Liza Assitant GM

"Enjoyable"

5
26/04/2017

A very quiet place. Pool was very relaxing. I felt comfortable and safe throughout my stay. I would recommend this facility if it is near the area you desire. The express checkout makes things a bit easier.

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear KimberlycB8482WG, Thank you for taking the time to review our property as well as the wonderful feedback, we are pleased we could make you feel at home during your stay and look forward to welcoming you back on your next visit to Boca! Michelle Liza Assistant GM

"Nice Hotel"

5
26/04/2017

Staff were so nice place was clean pool great. Breakfast good. I would recomend this hotel close to food stores. Beach is nice. I felt very safe. The rooms were much bigger than I thought they were going to be.

"Highly recommend!"

5
17/04/2017

We spent our last two nights in Florida at the BWUI. I could easily have stayed longer. Despite it being right on the N Federal Highway, once you walked through reception and through to the other side, it was like a tropical paradise. Any road noise soon faded into oblivion. But if you are particularly sensitive to noise, you should mention this in your reservation, just in case. We were given room 107 on the ground floor not far from everything and it was absolutely perfect and very quiet! I appreciated the window in the bathroom as it provided extra light but I am told not all rooms have these. We were warmly greeted by Alex upon check-in and provided with all necessary orientation and the car parking permit. We parked on the front side but there seemed to be plenty of parking in general, including at the back and sides. Our room was very large, even with four people in it. It was extremely clean and the beds were very comfortable. The fridge was larger than any I have seen in a hotel room and a microwave was placed discreetly in the furniture under the flat screen tv. I really appreciate it when hotels have a vanity area separate to the bathroom/toilet, even if some may consider it dated. It was accessible without having to go around the beds, i.e. free space from the door to the vanity area and was like a small dressing area. There was plenty of space for toiletries/cosmetics, even when the coffee machine was lifted to the bench from its' space below. Four coffee bags were provided, including decaf. The shower was in a bath and with great pressure. On the side opposite to the bathroom, there was a sliding wardrobe complete with a laptop-size safe (and iron, etc.). All in all, plenty of space. There were wooden benches between the rooms where you could sit and enjoy the lush, green surroundings. There was also a large undercover area where you could sit and relax/read/write or even eat breakfast as it was just steps away from the Palm Room where breakfast was served. The Palm Room was very pleasant for breakfast and the food on offer was surprisingly good, including DIY waffles with two big bowls of jam and cream, eggs/omelettes/small meat patties and all the usual cereals, breads, etc. It set us up really well for the day. The pool area was kept as meticulous as the gardens. This is perhaps where the street noise may be noticeable. The pool was large and 8 feet deep at one end. There was a rope across the pool at the 5 foot mark. The jacuzzi was one of the biggest I have ever seen and would seat about 15 people. Both the pool and the jacuzzi had a disability seat, which I have never seen before. How thoughtful is that! There is access to a pleasant one toilet restroom near the lift behind the pool area, using your cardkey. A guest laundry is located on the second floor. We walked two sets of lights to Spanish River Boulevard then turned right for the pleasant stroll to the beach. It avoided the need to find parking, which is limited in that area but not impossible. We passed a Walgreens halfway, perfect for buying cold drinks on the way back. There are plenty of restaurants in the area around the BWUI and there is a Publix store a short walk away and they have fantastic fresh salads. Upon departure, we were able to print out our boarding passes in a private room off the lobby. Fresh coffee is available in the mornings. I would definitely return to the BWUI and highly recommend it to anybody. You would also feel comfortable staying here as a single woman. All staff were very pleasant and you could not imagine that there was such beauty behind the facade. Enjoy the photos and see if you can spot the chameleon in the bush!

bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Dear Jc63Stockholm, I'd like to thank you for taking the time to write a very detailed review of our property as well as the glowing accolades regarding your recent stay. I am excited to share your review with all our team members as they work very hard to ensure our guest stay experience is wonderful and memorable. We are also pleased that every other aspects of your stay such as our convenient location and proximity to the beach and diverse restaurants helped to enhance your visit! Once again thank you and we look forward to welcoming you back on your next visit! Michelle Liza Assistant GM

"Overall we were pleased with our stay. The first room had a leak in the bathroom."

4
15/04/2017

We were moved to a new room which had a slight odor. It was late, we needed to get up early so dealt with the order. Orverall not bad. If we were in the area again we would not have a problem staying at this facility again.

"Adequate hotel/motel"

3
14/04/2017

Ok for 1 night stay. Room was comfortable, wifi in the room was very good. Bathroom was very good, adequate amenities. Breakfast was awful. Would eat breakfast elsewhere. Would stay here again. Great location for university or beach.

"Ok Stay"

3
11/04/2017

This is the 2nd time that we stayed at this hotel, our first stay was better. We stayed for 2 nights this time, everything appeared good at first. We were happy with our room, it seemed clean and it's a decent size and the location of it was ok. It was pretty quiet, and the courtyard was nice. The cons were the linens-there were long hairs on some of the pillowcases and on the towels. The next day when they brought clean towels there were hairs on the towels again and one washcloth appeared to be dirty (globs of something and lots of short curly hairs all over one side). Also the bathroom door needs to be replaced in the room, it kept getting caught on a spot on the floor and was hard to open if you closed it. There was something sticky that was spilled down the stairs and in the hallway by the exit to the parking lot that was there all weekend. Breakfast was ok, no complaints there. We go to Delray Beach to visit family pretty often, I'm not sure that we'd stay there again unless we had to...

"Good for the price"

5
03/04/2017

I was extremely skeptical about staying at the hotel but it was very clean and affordable. I would recommend to anyone staying or Leisure or to spend time with loved ones who may be local. It is clean and a good comfortable bed to lay your head.

bw_boca_gm, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Evelism 2017, Thank You for taking the time to review our property. We are delighted you enjoyed your recent stay and we agree we offer a great value for our guests. We look forward to hosting you on your next visit! Michelle Liza Assistant GM

"As previous reviews have said..."

4
01/04/2017

Would probably have gone with 3.5 circles, but not an option. This is a beautifully landscaped property abutting US 1, so roadway noise can be an issue, although not inside our room. Rooms are a nice size, although not modern. Breakfast is real nice, and the staff quite friendly. Saw a smoker in a non-smoking area...that is not a good sign. The hotel has the feel of a motel because of its layout..not a bad thing, but outside corridors may not be everyone's taste. All in all a good choice for a reasonably priced Boca stay.

"would stay again"

4
27/03/2017

I was traveling with my sister and the things I looked for in reviews was safety, and cleanliness.The reviews for this BW were good and accurate. We enjoyed the wide variety of the breakfast, and felt safe at this hotel and in the surrounding area. I also felt it was clean and the bed was very comfortable. The staff very friendly and helpful.

bw_boca_gm, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear WVgirlinnc, Thank You for taking the time to provide us with feedback of your recent visit. We are so happy we were able to accommodate you with a fantastic stay and I will be sure to relay your nice comments to the rest of the staff! We look forward to welcoming you back on your next trip Boca! Michelle Liza Assistant GM

"Good for 2-3 nights"

4
26/03/2017

A good BW Hotel for 2-3 nights. Enough space in the rooms. Nice terrace with sun shades where you also can go for your breakfast. The breakfast is better than average with fresh fruit and a nice variety of hot and cold breakfast choices. Would go again.

bw_boca_gm, Manager at BEST WESTERN PLUS University Inn, responded to this review
Dear Karla B. Thank you for taking the time to review our property, It is wonderful to hear you enjoyed your stay as well as your comments regarding our complimentary breakfast buffet we agree the wide variety of selections is a highlight for our guests. We look forward to hosting you on your next visit! Michelle Liza Assitant GM

"Had a good stay and night"

4
17/11/2016

I was lost and tried in hotels around but all of them were full up, then found this hotel and spendeda great night , thank u, I made my reservation on line and booked it inmediatly , match the fee and ready

"Frontdesk way too High. "

3
16/11/2016

No complain with the room . Very beautiful. And breakfast is good. But when I checked in, the FO sent me on a smoking room which i didnt request. Then i had to go back again on the desk. Then he gave me another room that the card wont work. To inconvenient. FO smokes too much weed. I checked in around 11:20pm

"A Good Place to Stay"

4
14/11/2016

We visit family in Delray Beach pretty often, and we usually stay at a HGI that's closer to their house. But this time of year (Oct-April) is "Snowbird Season" so most hotels are price gouging during this season! Fortunately i found this place not far away, and reasonably priced. (We saved about $65 staying here!) The lobby was nice, and when you walk through the lobby you actually walk out a set of doors and go into an outdoor courtyard to get to the rooms which i wasn't expecting at all. It was kind of set up like a motel in that respect. The courtyard is nice and tropical looking though, and the pool is set off to the left. We had a room upstairs and our window overlooked the pool which was nice, except that you have to look over the walkway to see it from in the room. You can't have the curtains open unless you don't care if people see you when they walk past, lol. The room felt kind of old-fashioned, my husband said he felt like he went back to the 70's when he walked in. It had new carpeting, bedding and furniture and felt like it was updated, but the room layout just felt old and there was a popcorn ceiling in the main area and a drop ceiling in the vanity area. There was a free continental breakfast that was typical (cereal, pastries, yogurt, toast, bagels, sausage, eggs, & a waffle machine) in a small room, but we were very glad that they had it. Overall it was good, and I would stay again!

"Great stay!"

4
18/10/2016

My husband and I stayed on a Friday night. The breakfast on Saturday morning was more than we could eat....waffles, eggs, bacon, pastries, bagels, cereal, etc. in some of the reviews it was mentioned that some rooms needed updating. Ours had been updated and was right in front of the pool. The bed was comfy and there were PLENTY of pillows! The parking is very weird but other than that, good stay for the price.

"Okay place to stay"

3
12/10/2016

Room was clean but nothing special. Found the parking a little difficult. Used handicap but had to go thru two doors. Front desk and other employees were all okay. Breakfast was okay but noticed right at the time to end clean up was done. An okay place to stay.

"Disappointed"

3
11/10/2016

Beds are always wonderful in this chain. The rest of our experience at this location was not great inc. fact that no one came in room to clean it while we were out! Carpet was old and we had issues with toilet and shower. Breakfast inc. was ok, not extensive. Not a good example of a good BW Plus!

"Boca's best kept secret..."

5
09/10/2016

this Best Western had it all....we were very surprised...!! this Best Western had great price , clean rooms ,very friendly and accommodating staff... ....and fresh cooked bacon for breakfast ! You will not be disappointed ....

"Room is much more spacious than I thought"

4
01/10/2016

Fast and friendly check in. Room is comfy, clean, safe and spacious ... I was pleasantly surprised about the size of the room. I tried to plug in my laptop near the table and the outlet was so loose it wouldn't hold the plug and it just fell out. There are outlets on the bedside lamp which I like, but I like the ones with USB plugin's as well - I am having to charge off my laptop. Also, no pen/notebook either - was happy to see a fridge and microwave, ect. The rooms, at least mine, faces a really nice courtyard which is nice and quiet - but I can't get my curtains to overlap and stay complete closed.

"Wonderful"

4
01/10/2016

Truly enjoyed this location. Great eating places nearby. The courtyard area at this Best Western is WONDERFUL. I wish we had had time to just chill in the courtyard. The breakfast area looked great (but we slept in).

"Large Quiet Room"

4
18/09/2016

Property had recently had renovated. My room had new furnishings, newly painted, 40" Flat Screen TV and comfortable bedding. Bathroom separate from dressing area which is separate from bedroom area. I would stay here again. No Restaurant on property.

"Good rate, too much noise"

3
16/09/2016

We stayed here for four weeks assisting an elderly family member with a problem. The rooms face an outside corridor and a busy street. It was often noisy. There were 3 police incidents during the time we spent. The housekeeping staff delights in pounding on the door to service the rooms. They were generally rude. We needed to be in the area, so we stayed but it was not what I would call "Plus."

"Don't count first impressions"

4
06/09/2016

We had an efficient, clean and comfortable stay at the BW University Inn. The outside appearance does not give a good impression, but once you pass into the interior, you'll find a tropical paradise with many trees and luscious plants, benches, tables and chairs. The pool is a good size and the breakfast varied and ample. The rooms and sink area appeared to have been recently updated, but the tub area was due for attention, but in good running order. Great wi-fi and huge flatscreen added to our comfort and enjoyment after a long day of travel.

"No water in the pool"

4
05/09/2016

I just stayed at this hotel last weekend. The only thing i noticed wrong was that the pool was empty so no swimming. I probably would not have gone swimming anyway but I could see some people traveling with kids being disappointed. Otherwise the room was decent, the wifi and cable tv worked, there is a hot shower and comfortable bed. I would stay here again, and probably will.

"Don't Stay Here"

1
30/08/2016

People are phony and unprofessional when there's a crowd in the lobby. wold not recommend this place to anyone and won't be staying there again either. General manager is very unprofessional and even yelled at me

"Good Value"

4
22/08/2016

Hotel staff is friendly and helpful. Parking area is not great, but pool and interior grounds area is nice. Rooms are clean and comfortable. Location is convenient to restaurants and stores, and beach is not too far away - also, fairly close to FAU.

"Clean rooms, upgraded bathroom"

4
18/08/2016

Desk staff (Michelle) was very nice and accommodating. Early check-in, housekeeping broke the security chain by mistake and it was promptly fixed. This is a courtyard style hotel with the pool in the middle. No restaurants onsite but free breakfast and plenty of restaurants in walking distance. Overall, nice for the money <100.00

"A good b&b"

5
16/08/2016

I needed a place to live in while getting my college formalities done. Best Western University Plus is a good bed & breakfast with good service. The staff is very friendly and approachable. Our stay was very comfortable.

"Gibbo"

2
10/08/2016

A room with no access to open air, even a smoking room, with a glass wall facing the public access aisle from where people may look inside if you want to avoid to live with electric light; the lavatotry/wardrobe area with no door doesn't allow any privacy; lack of restaurant and poor breakfast. Fortunately the bed quality and the professional staff avoid a total disaster.

"Excellent Property !"

5
09/08/2016

Enjoyed it all . The pool was very nice...staff was great and helpful. Would come back and stay again anytime. Loved the area and the beach. Had my g8 year old granddaughter with us and it was very safe and clean all was good.

"Best western, university inn"

5
26/07/2016

The staff was out standing, breakfast was very good learned to make a fresh waffle. This A/C is not in the front window as a unit! They have a very quiet system running up in the ceiling over the bathroom. I sleep like a baby. No clunk on and off like the other hotels.

"Beautiful Garden Large Room"

5
18/07/2016

Very nice property. Well taken care of and close to shops and things to do. Beautiful plants all around and cheerful colors. This property is right off the main road. We had a room on the back side and it was perfectly quiet.

"Dance Nationals"

3
16/07/2016

We stayed at this hotel with a group of dance families for our children's national competition at the nearby FAU. I'm a clean freak and always wipe down all room items with lysol wipes and spray linens. The carpet was dirty,but overall, everything was clean. Breakfast each morning was delicious and the staff was always willing to supply more items if necessary.

"Not at all impressed."

2
16/07/2016

Things looked a little sketchy from the moment I checked in. There were a bunch of rowdy folks drinking around the pool and the cops were searching the grounds looking for an over-intoxicated guest. But, as tired as I was, I decided to see it through. Once I settled into my room I didn't notice any further commotion. The room appears very tired and worn out. This is an older motel with an interesting layout, but very reminiscent of a bygone era. I love the exterior landscaping, especially in the small courtyard north of the pool. The room furnishings are an eclectic mix of modern and outdated items. There is a TV, fridge, and microwave and a few frame-less abstract paintings on the walls. But the walls are pink, the doors and trim are a peach color, and the carpets, drapes, and bed coverings are a bizarre mix of browns, tans, gold and even burnt orange. Strange. There are water stains on the ceiling and the carpet is in desperate need of a good deep cleaning. Light switches are in odd places and sometimes difficult to locate. Some Best Western breakfasts offer a good variety of fresh meats and hot breakfast items; this is not one of them. There were powdered eggs and what looked like "brown and serve" bacon strips. The fresh fruit consisted of oranges. An assortment of fresh fruit options would have been nice. There was regular coffee, decaf, and hot water for tea or oatmeal (from instant packages), a couple of yogurt options, and several choices of cold cereal. But, it was the two waffle irons that saved the day for many of us. So, the breakfast was simply satisfactory. Nothing special - just filling. This seems to be a bit of a party hotel, and probably just what some college kids would be looking for during Spring Break. But, it's certainly not my cup of tea. Considering the caliber of some of this establishment's clientele, I'm really glad that I was alone this trip and not traveling with my family. I would have probably been concerned for their welfare. While I wouldn't rule it out completely, I will likely not stay here again.

"Comfortable hotel near Spanish River Beach with Breakfast Option"

3
09/07/2016

I stayed here for a couple of days. It is comfortable and the rooms are spacious, beds are comfortable and super generous with pillows. Must have had like 4 on my bed. Soups are kinda small so if you're someone who uses a lot of shampoo ,might need to ask for extra It s about a 15 minute walk to the Spanish River Beach, so definitely worth the walk and there's a good American Asian sushi fusion buffet called Santo's near by. The shuttle has to be requested ahead of time and costs money. You're better off walking to places or taking UBER POOL to be honest. The lobby has a strong chemical bleach smell that I was not a fan of, but at least you know it's clean. There's fruit infused waters at the entrance which seems to be a popular thing here in Boca Raton. The complimentary breakfast was pretty good considering it came with your room. You have your scrambled eggs and sausage. There's a waffle maker, juices, milks, and coffees. Some cereal and lots of oranges that were super sweet. There's also oatmeal for you to make your own too

"Motorcycle traveling"

5
22/06/2016

The young man at check in on June 16 was very helpful in directing us to what was available in the area for dinner. He was very helpful in telling us about the area around Boca Raton, Fl. also. The breakfast was very good with eggs and sausage! Enjoyed the stay

"Serendipity"

5
05/06/2016

What a surprise to find the accommodations up to superior standards. The beds were the best ever...so comfortable to fall right to sleep. The decor was above standard and the cleanliness of the room felt as though it was brand new. Everything was spotless.

"Affordable Price for Holiday Weekend Stay!"

5
31/05/2016

I was looking for something without flying or driving too long for the memorial day weekend. I chose this location after reading the reviews on Tripadvisor. The room was room upon check in courtesy front desk staff. We had room 211 clean and comfortable the beds just loved it. There hot tub is AWESOME!!! temp and size great...nice fitness work too. Breakfast items were fresh and hot items were hot that's a plus. One thing I did bring to the attention at my check out was that the pool needed to be clean the drains was clogged and the water was not draining out leaving film around the area. But all in all it was a good stay and I will return when I need to get getaway for a staycation like this one!

"Good Deal"

4
29/05/2016

We were very pleased with our stay at this Best Western. Upon entering the lobby you are greeted with coffee in the morning and ice water the rest of the day, as well as free Newspapers. Room was clean and spacious. Staff is friendly and helpful. The courtyard is pretty with tables for relaxing..Some of the rooms are off a separate small courtyard. If I had known i would have asked for this. Our room was on the second floor and although it was opposite the pool it was quiet. There is an elevator. They serve a very nice hot buffet breakfast with a good variety of choices. For us location was ideal since we were traveling back and forth between Fort Lauderdale and Boynton. It is minutes away from the beach.

"Beautiful Courtyard"

4
25/05/2016

My first time in Boca Raton. I visited in spring. The courtyard near the pool was beautiful. Very colorful and tropical feeling. Eventhough the trip was not for vacation, the courtyard and the outdoor pool made me feel a little like I was on vacation. Also, the staff was accomodating and friendly, especially housekeeping.

"Overnight Concert staycation"

5
22/05/2016

We had a big 80's concert in Boca, so we stayed overnight here. The hotel is cute, kept clean, and friendly staff. We had a toilet issue, but a staff member came and fixed it asap. I recommend it, great location for the price.

"KEEP DRIVING"

1
19/05/2016

If I can rate a 0 I absolutely would!! We Had a very bad experience with the room we reserved. The bathroom was very unclean. I took pictures of the filth to show you how horrible it was. When I called front desk and explained the condition the bathroom was in; they told me if I want to leave, I should leave. Management told me that I had two options: 1. they can give me 10% off. 2. Or Leave. The lady whom I spoke with was extremely rude, she didn't have the audacity to send room service to clean the bathroom for an hour an a half.. This place needs to be shut down! I referenced the bar of soap the last guest used and was never cleaned and dried up meldew.... The scent in the room was absolutely nauseating! For your sake, keep driving!!!

"Hotel Close to Beach"

4
19/05/2016

Hotel is clean as well as the grounds are maintained. There is a hot tub for those who want to relieve tension after a long brisk walk on the beach nearby. The free breakfast was an additional plus, which was tasteful and kept well stocked.

"Great Room & Great Breakfast"

4
17/05/2016

Good location US 1 Boca Raton, remodeled rooms, clean, nice, excellent breakfast, nice people. Great pool We will come back good restaurants near by, also close to the University - Florida Atlantic - good parking facilities

"very nice hotel"

5
15/05/2016

The hotel was clean. Could use some a little improvements in their bathrooms ex: grouting around windows and floors needs to redone. Pool was great, clean and very well clorinated. Place was in a great area of North fed hwy around all good shopping.

"Great Value in Boca Raton"

5
11/05/2016

Immaculately maintained property with extremely friendly and helpful staff. All the amenities that family members of all ages would need are here. The complimentary breakfast is of a high quality. The location of the hotel is great for beach access, restaurants, and checking out adjoining beach towns in Palm Beach County.

"Good Location"

4
10/05/2016

Nice room with comfy beds . The complimentary breakfast was above average and the price was right! Close to Florida Atlantic University. Looks recently remodeled. Will definitely stay here again ! What more can I say>?

"Pleasure"

5
09/05/2016

It was a pleasure for me to stay in this motel. It's conveniently located on US-1 with plenty of parking. The staff was friendly and they had a nice complimentary breakfast. Internet service was fast with no dropping of the signal. If I ever return to Boca Raton, I'll definitely stay here again.

"a very nice experience"

5
09/05/2016

The hotel service was excellent. The accommodations were very good. We visit my 96 year old Dad about every 6 weeks and we plan to stay here on our next visit. The complimentary breakfast was very varied and quite tasty. Although we did not get a chance to use the pool and jacuzzi, they looked very inviting.

"Mediocre hotel if you don't care about having air conditioning in Florida"

2
07/05/2016

Arrived late at night after a 4+ hour flight delay. Man at the front desk starts by saying "Oh, you should have called. We probably cancelled your room." Looked in the computer and told me he could give me a room but couldn't promise a room with air conditioning. What? Nervously disappeared into the back and when he returned said they hadn't cancelled my room after all and my room did have A/C. I walk up to my room only to find that my key doesn't open the door to get to that section of the hotel. I start to walk back down to the lobby only to have the front desk man come barreling around the corner almost slamming into me. He wanted to check to make sure my room had air conditioning. He swiped me into the area of the hotel (ensuring my key was fine even after watching my key not open the door) and then followed me into my hotel room. He didn't say anything or ask if he could come up and he didn't turn on the lights or anything. It was very odd, and very creepy. Had I been a female alone I would have been extremely uncomfortable. Walking into the door you could clearly feel there was no A/C, and was told by this guy that this entire side of the hotel was lacking it. So why did he think my room would be different? I told him I needed to be given a room with A/C as well as my business colleagues I was traveling with or we would change hotels. I wanted a phone call to confirm the next day. No phone call came. When I returned to the hotel later that next night, the woman at the front desk laughed when I told her I had no air conditioning and that I would leave with the work people I had traveled with if our rooms weren't changed. She clicked around in the computer for about ten minutes before disappearing in the back a few times. Finally she returned with a hand written note with our new room numbers. That room had air conditioning, and was completely mediocre in every way. Last note about the hotel: on checking out, asked if the hotel was going to do anything to provide reimbursement for the fact they gave me a room with no air conditioning and didn't provide any advance notice they were having an issue. The front desk staff, three different people, were not able to provide any answer.

"Multi Visits To This Location!"

5
05/05/2016

Our family has visited this hotel on many occasions through the years and continue to appreciate the value, comfort, breakfast, grounds, pool and hot tub! Front desk staff are always very helpful and professional. We have noticed continued updating of the rooms and the grounds are always lovely and well kept. Breakfast has always been very good and certainly anything you might want! Our only complaint was that the water was not as "hot" as I like in the shower, however another customer advised I just needed to ask to have the water adjusted by maintenance as they do this for safety reasons. Wifi was great in the room and had a nice office with computer and printer in the lobby that could also be used! Very nice hotel and plan to return again and again!

"Very decent stay!"

4
04/05/2016

Stayed 5 nights at this comfortable hotel while attending events at the Boca Raton Resort. Rooms are very clean and comfortable. Staff are very friendly and helpful. There's free good quality wifi and the breakfast was very good. Overall it was a very good stay at this homely and decent hotel. There's lots of parking and grounds. It also has an outdoor pool

"Good basic, clean budget hotel"

4
26/04/2016

We were on something of a budget, and we were more than a little trepid about how the place would be for the price. We need not have been. It was exactly as described - clean, basic, efficient, with friendly staff. The breakfast is actually pretty good too, for the price you pay. Its pretty well located for a of couple bars and restaurants, though there really aren't too many. If you're on a budget and you want somewhere competent, consistent and clean, this place works.

"Overnight experience was good"

4
19/04/2016

We stayed one night on our way back from Keys to Ft Lauderdale airport. Pool was nice. Lobby, grounds, and room were spotless. Check-in staff friendly and courteous. Breakfast was not available at stated time, so we had to go to airport without.

"Great Value in Good Location"

4
18/04/2016

Convenient hotel with comfortable, well-appointed, clean, and quiet rooms. Excellent breakfast. Pleasant and helpful staff. Good security features both in room and in hotel side entrances. Dining and other services within walking or quick driving distance.

"Great stay"

4
13/04/2016

Very nice place at a good price for the area. The front desk staff was very helpful. The location, while not waterfront is convenient. Nice pool area with towels available. Parking is free, but can be a bit inconvenient if you aren't lucky in getting a good space.

"Wonderful Staff But Need For Improvement In Other Areas"

3
12/04/2016

I have mixed feelings about my stay at Best Western University Plus. One of the big pluses is the friendliness and helpful attitude of the people who work there. Although the room was not fancy, it was quite adequate and had a comfortable bed. The refrigerator and microwave in the room were essential. It was good having a place to put some fresh fruit, water, milk, and cheese since the breakfast was not to my liking, although the waffles were good. The breakfast buffet included white bread, scrambled eggs, waffles, sausages, cereal, muffins, bagels, canned fruit, and oranges. The quality of the food made Denny's look like a gourmet restaurant. The water, in the breakfast room, for tea was brown and smelled like coffee. Some people might like the breakfast, but I have to admit that I like fresh, well prepared, high quality food. A car is a necessity when staying at the Best Western, since it is difficult to get around without one in Boca Raton. There is a small shopping center about a half mile away. There are restaurants across the road, but the nearest traffic light is about a half of a mile away which makes it hazardous to cross the road. Although the hotel advertises wifi, the wifi is mostly nonexistent. A lot of the time I had to use the data on my phone to access the Internet.

"PRE-CRUISE"

5
11/04/2016

From the front desk to the breakfast service was first class. the polo area was clean, heated, and we had a relaxing swim. We always stay here before setting off the next morning for the cruise port in Fort Lauderdale.

"Quiet and Comfortable"

4
30/03/2016

The bed was absolutely wonderful. The room was clean and roomy. Vanity and sink were outside the bathroom. Coffee in the room and WiFi came in the price. The pool looked wonderful. It was large and looked to be very well maintained. Unfortunately we were too beat to take advantage of it. The front desk had a comparison chart of what other lodging in the area was priced at and this one was $25 and more less. The check in was very efficient and we were given the AARP ten percent discount in spite of not having the card with us. We would definitely stay here again.

"Great Hotel at a great price"

5
24/03/2016

I had a wonderful stay at the best western in boca raton. The gardens were beautiful and very peaceful. I sat on the benches soaked up the sun and read my book. The staff was very friendly and helpful. The rooms were very large and comfortable. The price was much more reasonable than other hotels in the area. I will be back

"Pretty good"

4
23/03/2016

Everything was fine except that some to the things hadn't been updated and you could tell that they were old. The breakfast was very good with eggs, sausage, waffles, cereal, toast, fruit ,yogurt. The fire alarm kept going off in the breakfast room but that was a minor annoyance.

"Very Nice"

4
22/03/2016

A very nice, clean place to stay over night before our cruise. We had very comfortable beds and it was quiet and had friendly people working there. A very nice breakfast area and a good selection of items. We would stay there again if we were in the area.

"Excellent"

5
22/03/2016

Best Western has very beautiful landscape when you walk through the garden. We enjoyed the pool and Jacuzzi. Our room was very clean. The staff were very friendly and helpful at the front desk and at breakfast. We enjoyed our breakfast. Hot foods and cold foods were available. I would definitely stay there again.

"not enough staff"

2
21/03/2016

room not made up till mid-late afternoon. No restaurant or bar in hotel. Pool abuts parking lot and major roadway with noise of traffic passing by all the time. No refuse bins in/around pool area or near elevator. Very distracting. Breakfast included. Placement of items in very cramped space.Staff very friendly.

"No AC, unpleasant staff"

2
21/03/2016

The actual rooms at this location are well kept and comfortable. However, on this occasion the AC in our rooms were not working, which led to a lot of back and forth with the front desk and switching rooms in the middle of the night. The staff overall made a bad situation worse by having an apathetic attitude. Not happy, especially given the high room rates ($175/night). I left feeling like I wasted a ton of money - not a great takeaway.

"NICE STAY"

4
19/03/2016

Our stay here was very comfortable. I was pleasantly surprised by the comfort and décor of the room. It was updated and nicely appointed. Yes, the building shows signs of it being older -- bathroom is quite small but workable. But the grounds were nice; the pool was perfect; the breakfast was the typical scrambled eggs, breakfast meat, make-your-own waffles, etc, but everything was nice. It was quiet. No it is not on or super close to the beach, but it's only a few minutes drive. I would stay here again.

"Bad value for money"

2
16/03/2016

Very poor breakfast, rooms where you could not stop air conditioned, one person at reception with many tourist waiting and queuing for check in, it is possible to find much better hotels at the same cost

"Boca Rotan Best Western"

5
14/03/2016

Excellent hotel. Had a wonderful stay. The staff was very helpful and attentive. Breakfast had a nice variety of items and was nicely prepared. Nice bed and the internet worked well. Strongly recommend.

"Great experience"

5
11/03/2016

We stayed here for 5 nights for our first major vacation with our 15 month old. We had a wonderful stay. The staff all went out of their way to be friendly and helpful, especially the maintenance and housekeeping staff. The breakfast was wonderful and such a great feature, easy and saved us the cost and hassle of figuring out where to get coffee and eat every morning. The courtyards are lovely and a covered pavilion with a fountain was a great place to gather and let our son walk around (it is designated as a smoking area, but there were rarely any smokers there.) We made good use of the pool and hot tub as well. The room was spacious with lots of storage and a mini fridge and microwave, and lots of thoughtful little details. The free wifi was also a big perk. Overall, we had a very pleasant stay, and we will try to stay here again when we return to the area to visit family.

"You get what you pay for in the area of boca raton"

3
07/03/2016

Pros: comfortable bed, good breakfast, nice grounds, ,friendly staff. Older but generally clean. Cons: bathroom window with some mold. Bathroom door jam wood was rotted, and renovation of rug to bathroom was poorly done. Pool could use improvement and greenery to buffer A1A traffic noise.

"Overall Review"

4
07/03/2016

it was a pleasant stay and very convenient location not far from I-95. The rooms were cleaned every day. The breakfast area was clean and food was pretty good. The wifi was a big plus. arrival and departure was no problem at all

"Comfortable"

5
03/03/2016

A motel setting quiet and comfortable with a very good and complete egg and sausage breakfast. Met the owner in the access way and he was very helpful and caring about our comfort. Couldn't do enough. Front desk helped with Internet access, which was a great help.

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
We are soo happy you enjoyed your stay with us in Sunny Boca Raton, Florida. Everyone of the staff works extremely hard to make sure the guests are enjoying their stay. I am glad it went noticed. We hope to see you again.

"extremely polite and friendly staff"

5
02/03/2016

This is a hotel that wants to please and offers to do, help, get anything you need to make your stay comfortable. I had a great room on 1st floor 312, close to the back entrance made it easy to unload luggage, was nice & clean and both my daughter and I thought the beds were very comfortable. Location is excellent.

"Great Value!"

5
02/03/2016

Hotel was great for the price. The area is super expensive, but this hotel offered such a great value for those on smaller budgets. It is not a new hotel, but it is very well kept, clean, and really nice. If you want a new hotel, pay the hundred dollars extra and get what you want. Hotel worked perfect for my budget. Breakfast was really good as it was a typical hotel breakfast with eggs, waffles, sausage, cereal, muffins, danishes and more. All the employees were really nice and helpful. The gardens are beautiful. I'd comeback if in the area.

"I'll Be Back"

5
02/03/2016

I have stayed at this hotel for the last 5 winters. It is great. The price was appropriate compared to my other options around. The hotel has really improved over the years and renovated most of the property. I read some of the other reviews on this site, and I don't know where they come from. I don't think the hotel outdated and old because it is remodeled as I have witnessed it remodeled during the last several years. This is not a new hotel, but maybe more motel like since the room doors open to the courtyard on some rooms. I feel the price reflects it being an older hotel but it is still a great deal.

"Solid hotel in Boca Raton"

4
02/03/2016

Although a dated looking property/style, it was well maintained and served its purpose as a hotel for family trip during winter break. There was a pool, breakfast, fitness center and laundry. Location is excellent as i95 is less than 5 mins away and there are restaurants and shops (publix) nearby

"My allergy vacation"

3
02/03/2016

Other than the allergies to whatever allergens were floating around the experience was pleasant. The staff was friendly and the buffet continental breakfast was satisfying. The property was clean. The cost was a bit high for one night.

"CAN YOU SAY BATES HOTEL"

1
29/02/2016

What a dump. The entire hotel inside and out smelled like an ashtray. The place was probably built in the 60's and seriously needs updating. The doors to the room push out.You can barely stand in the bathroom. The carpet was all stained and full of burn marks. My wife and I had to check out after 1 nightand didn't stick around to even shower. Got up and got the heck out. No soap in the bathroom, door keys didn't work after resetting them 3x. The photos online are either false or maybe 1 room was updated for the website, either way mine was a dump. I stay in hotels 200+ nights a year , but never again will I stay at a Best Western. THE PLACE SHOULD BE CONDEMNED AND THE OWNERS HOTEL LICENSE REVOKED. WORST HOTEL EVER

"OK hotel for the price"

3
23/02/2016

We have stayed at this hotel twice now. Both times we were satisfied with the accommodations. The hotel is old but well kept. The price was good compared to other hotels in the area. The free breakfast was adequate.

"Had to leave!"

1
21/02/2016

Booked 2 rooms next to each other as we were traveling with our son, daughter in law and 3 month old grandson. One of the rooms had no AC. The crib for the infant was unusable! Although they changed our room, we were no where near the other room. Coffee in lobby ran out - never refilled. Parking was so limited due to repaving of their lot that we had to make a spot on the grass. We left the next morning. Stayed at Seagate for remaining 2 nights. Expensive but just amazingly fabulous!

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
Dear Mr. & Mrs. Bane- I want to apologize for your experience at the Best Western in Boca Raton, Fl. Thank you for bringing to our attention the issue about the crib. We will use this comment as a training tool for our employees. We actually do not offer cribs and nowhere on our website should it show cribs are available. I fear that you received a pack-n-play bed, which we have on property for an emergency if guests do not realize no cribs are offered. I apologize about the air-conditioning. I am glad we were able to switch you into the LAST remaining room we had available that night. Though you originally had 2 rooms together, due the maintenance issue you experienced we could not accommodate that request when the issue was brought to our attention. Please note that we do not offer coffee 24 hours a day. We only offer it in the morning, and since you checked out after the first night, you wouldn't realize that. Coffee is available in your room to make 24-hours a day, should you need that pick me up.

"Please remodel"

3
09/02/2016

Ok so here is my take on what makes this a Best western PLUS. One, you get a room PLUS it smells musty. Two, you get a room PLUS it feels like you've traveled back to the early Seventies by the looks of the decor. Third, the overgrown foliage in the court yard is a definite PLUS. And finally, if your really lucky you get to park near the street so your car is totally safe(not) or the real PLUS, you get in later so that you get to walk to the front doorway from down the street in an even less secure area. I think there should be a Best Western Minus and this place would be the standard for that namesake.

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We take pride in offering a great value in such an expensive area such as Boca Raton. Other newer hotels, which may be what you are trying to compare us to, are well over $100 more a night during the high season here in Boca Raton. We may never be a brand new hotel, but we save guests significant dollars where they can spend their money on other items during their stay in south Florida. Over the last several years we have extensively updated the hotel from bedding, furniture, sink vanities, and public spaces. As for the courtyard, most of our guest love our tropical feeling courtyard and do not feel it is overgrown as you stated. We actually spend a lot of time and effort making the courtyard looking and feel like the tropics.

"A bed...in a convenient location. That's about it!"

2
08/02/2016

Winter rates in Boca are OBSCENE!! this was a "reasonable" rate @ $158. Room was very average. Beds: semi-firm. Pillows: chopped foam. Glad I had my own. Breakfast included, but food was under-done. Showered but felt I needed another one. Not sure if it was the soap, or the water. Stayed here twice in past year. There will not be a third time. When in Boca, be willing to spend a bit more and upgrade

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
I am sorry you feel like winter rates in Boca are too high for your budget. We take pride in offering a great value in such an expensive area such as Boca Raton. Other newer hotels, which may be what you are trying to compare us to, are well over $100 more a night during the high season here in Boca Raton. We may never be a brand new hotel, but we save guests significant dollars where they can spend their money on other items during their stay in south Florida. As for the soap, we have very soft water South Florida. Sometimes it feels like the soap doesn't rinse off easily.

"Excellent value, great location"

5
08/02/2016

Very well maintained hotel. Nice pool and inner courtyard, as stated by other reviewers the self-serve breakfast has a good selection of items. Great location not far from Delray, Boca and Palm Beaches....Unless you need to walk across the street the beach and need luxury hotel services, this is a fine place to stay if you are going to be out most of your days golfing, on the beach,sightseeing or exploring the area for a few days. Service level is good, only less than solid area is less than perfect internet connectivity. Oh and I don't normally write these kind of reviews, but felt the staff here deserved recognition for their hard work and attention to detail.

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
Thank you for taking the time to write such a nice review. The staff works very hard to make sure all our guests enjoy their stay and they love it when their hard work gets noticed.

"University Best Western Convenient for Short Stay"

3
08/02/2016

The University Best Western is conveniently located on the Federal Hwy #1 in Boca Raton. It is handy to everything! The hotel has free parking, comfortable rooms, and a full breakfast. I especially like the gardens, the pool, and the hot tub. Although the hotel has renovated, the rooms still feel a bit 'tired' out, but the beds are very comfortable. The breakfast is fine--there is certainly enough to eat, and the room is nice. It is the best deal around in Boca Raton.

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
Thank you for taking the time to fill out a survey and staying with us in Sunny Boca Raton, Florida. Over the last several years we have extensively updated the hotel from bedding, furniture, sink vanities, and public spaces. Most everything in the room has been replaced in the room over the last 2 years. I apologize our selections give you a “tired” out feeling.

"Delighted"

5
29/01/2016

My wife and I spent almost three delightful weeks at this facility in January 2016. The staff was pleasant, helpful and always ready to help with anything from moving our (considerable) luggage to recommending a good movie. From our experience, there is usually one small thing that could be better, but not on this trip. The room was large and clean. The towels were plentiful and exceptionally soft (for a motel.) Everything worked in the room, and as an added bonus (for me) the table lamps had built-in outlets for a charger and my CPAP machine. I didn't have to move beds to find an outlet. There were always fresh newspapers in the lobby and a small selection of goodies for sale to snack on. The breakfast was a cut above the DIY offerings usually found, with HOT scrambled eggs and breakfast meats,make your own waffles, and the usual breads, bagels and small pastries. All-in-all, we will definitely be back when the situation allows.

"Best Western is Good"

4
28/01/2016

I think the Quality Inn nearby had a lower price shown online. The Best Western price when I got to the desk was a little more than the prices shown online but with AAA and frequent stayer discounts, the price came down.

"Clean, comfortable, and quiet"

5
24/01/2016

A great place to stay for a couple of nights. The room what spacious and clean. It had been 90% updated with modern finishes - the bathroom could use an updated tub, but clean and in good repair just the same. It's what you'd expect from a quality Best Western establishment. We were a little challenged to find a place to eat within walking distance at 4pm, but we ended up finding a fantastic English pub about a 5 minute walk up the road. We'd stay again

"Not sure I'd return - mixed experience"

3
23/01/2016

I just had a very mixed experience at this hotel. Here's what happened. I arrived as scheduled and although I booked a King, i was switched to a queen. The front desk guy told me to call back at 10pm to see if anyone canceled. I reviewed my reservation to see that I did book a King. I called him. He called his manager as there is often only one person working in the evening. He called me back and told me that there were A/C issues in some of the rooms and to talk to the manager tomorrow. He then called me a little before 11pm to check on me. The next day I talked to the manager. She told me she'd take $5 off my bill for the price difference. She also told me they'd move my stuff to the new room, and to come back that night for the new key. I did return that evening with my stuff pleasantly moved and had a spacey king room. The next day it was pouring rain, and neither of my key cards worked. I was looked out, getting drenched, holding a laptop and food. I was very far from the lobby so I called and Alex, the guy from the first night, told me he'd come get me right away. Ten minutes later he didn't show. I called again, and after my call was constantly put on hold music he nervously picked up. He told me he's with people but he will come right now. Fifteen minutes pass. I finally go to the front desk extremely annoyed. He's still there. He's helping people but I don't understand why he didn't tell me to go to the lobby and told me just to wait. He nervously makes me a key card and I returned to my room. I filed a complaint with corporate who assured me a manager would call. No one ever did so far and I checked out this morning. The girl at the desk was polite and told me she would make note of my complaint from Alex. So what are the pros? The upper rooms are spacey. For a hotel, it's relatively quiet. I did hear some yelling going on at 2am one night and some kids yelling, but overall, it was okay. Even if you get a room near the gym or the entrance to the upper level, you probably won't hear a lot of noise in your bed. Also, some of the customer service people are fairly nice. What are the cons? Besides mixed customer service, the rooms are dated and overdue for a remodel. There were also bugs in the light fixtures. Also, the desk was often unoccupied in the evening. I understand that towards the evening the staff need dwindles, but I wouldn't anticipate that around 5:30/6pm. Also, more training in customer service should be required. I was extremely distressed about someone insisting I wait in the rain and him never showing.

"We'll be back"

5
21/01/2016

Great attitude by all staff. Breakfast was great. Good variety, not crowded, food was fresh. Upon checkout, owner was there and went out of his way to make sure everything went well with our stay. Felt comfortable that had there been any problems, they would have made sure to correct them.

"Pretty and Comfortable"

4
20/01/2016

Aside from the breakfast & gym in repair for part of my stay, I loved this place. Great location, minutes from Mizner, upscale outdoor shopping mall with free parking. Boca Museum has Jazz concerts 2nd Thursday night every month, $5 & not to be missed. Bed very comfortable, room pleasant and quite clean. The breakfast was just average. Coffee poor. Eggs tasteless. Oatmeal in a package. In fairness I cannot eat citrus including pineapple, and only other fruit was canned pairs.

"Hotel adequate"

4
18/01/2016

Hotel was fine except for the lack of internet in the room. All of the other service was okay; we ate nothing during the stay….there was a slight musty/mildew smell in the hall but the room was fine. Fridge made a consistent muted rattle.

"Good Nights Sleep"

4
18/01/2016

My wife & I stay here once each year on the way to Marathon FL. We find the staff helpful and friendly. For its location the cost per night is a good value. The rooms are large and we find the beds comfortable. We meet Louis the manager twice while there. He is always approachable.

"Very nice hotel"

5
17/01/2016

Nothing bad to say here although seems like hotel prices are getting bigger everywhere. This hotel is clean and relaxing. Good location and staff very nice. The breakfast has scrambled eggs and sausage/bacon and most of the usual other items, only thing missing was fresh fruit. The bed was comfortable and room was quiet. Nice atrium with lots of plants. The internet was very good. The hotel has locked gates to get in and felt very secure. Plenty of parking around entire hotel.

"Good Stay"

4
16/01/2016

I traveled to Boca on business, so my employer booked this location. At first, I was not happy because as a woman traveling alone, I do not stay in motels that have rooms with exterior doors, which the majority of these rooms were. However, when I asked if there were any interior rooms accessible only from a hallway, there were such rooms and I was placed in one. It was very clean and comfortable, but not beautiful. The view from the window was covered by a large exterior shutter, which blocked an ugly view of a nearby building and highway. The courtyard was pretty and the staff were very pleasant. The room had a big TV, microwave, hairdryer, sizable refrigerator, coffeemaker, free Wifi, and complimentary bottled water and snacks. All-in-all, it was clean, comfortable and I felt safe, so I slept well. A co-worker was booked at a very fancy hotel a couple of miles away, (all rooms there were booked, thus I didn't get a room at that hotel) but he woke up to find cockroaches--that's right, more than one--in his fancy room. My room at the Best Western wasn't fancy, but it was bug free.

"Wonderful little hotel with a friendly staff!"

5
10/01/2016

Close to the beach and great food. Michelle the assistant manager is very helpful and efficient. The breakfast is decent and the lady who runs it sweet and quick. The houskeepers are friendly and fast. Great stay!

"What a great stay!"

4
07/01/2016

It's a very nice hotel and it has great surroundings. It has a lot of greenery outside the breakfast area with tables and chairs ideal for people who prefer to have their breakfast outside and under a shade! The swimming pool and open air jacuzzi are great. The only downturn is that we can't leave our room doors opened for a little while to let the fresh air in and avoid the air conditioning for that time as the doors have door closers on them.

"WORST HOTEL WE EVER STAYED AT>>>>"

1
02/01/2016

We called ahead to make sure the hot tub was up and running and the gym would be open and the pool was good to go.YES ! YES ! YES ! Was what we were told.We have been driving for 3 days coming from San Francisco Ca On our way to Key west.We Have Best western free nights cause thats the only hotel we stay at cause there realy nice with pool, hot tub and a nice gym ha ha so we thought.We check in and we want to hit the gym and walk the treadmill,HA HA this is when we should've left.The gym Equipment was what i seen on the Jack LaLanne show when i was little oooo my God .So we just laughed and did our best to stay focused and get a little work out in.Wires were hanging out of the bike,treadmill but still worked.ha ha.Then we went back to the room and after checking in there were locals eating and drinking beer standing waist deep in the pool.4 adults.So after our work out and showered we headed to the pool and hoy tub area.HOLY COW walking up to the pool the water was green and the 4 Latinos were still standing and drinking beer in the pool.ha ha never got out looked for wet foot prints were none .so there peeing in the pool for the 2 hours that we first seen them in the pool.and they were working on a 18 pack of Modelo beer and looked to be a few in the box.The hot tub was not working so i turned the knob and nothing.ha ha why .We looked at each other and said we've been duped.HA HA Why was we lied to just be honest and we would've got a nother BW futher down the road.I have been to 3 rd world countries me and my wife and there were better hotels in Vietnam in the Jungle that were nicer than this piece of poop.Very disappointed.Well live and learn.SO STAY AWAY FROM THIS HOLE SLEEP IN YOUR CAR.

"Florida Paradise Found"

5
01/01/2016

Wonderful grounds with tropical landscaping, a nice pool and clean quiet rooms with amenities that work. Breakfast is more than enough with a good variety. Friendly and helpful staff. Have stayed here before and will return again.

"Convenient accommodation"

4
29/12/2015

The room was clean and spacious. It could comfortably host 4 adults (2 parents and 2 kinds (teens). Breakfast was slightly better compared to what is offered in comparable accommodation facilities, but guests had to ask for breakfast items which were finished, as restocking on the buffet was quite slow.

"Football stay"

5
25/12/2015

We enjoyed our stay. We especially liked the complimentary treats that were in our room upon arrival. It was also nice to have a good breakfast. The Best Western was convenient to FAU Stadium where we attended the Bowl Game between Temple and Toledo.

"Bowl Time in Boca"

5
24/12/2015

Considering it was Boca the hotel was very reasonably priced. The room was very clean and well decorated. The courtyard and pool were well kept and the free breakfast was excellent. The staff was very helpful and friendly

"Nice stay!"

4
22/12/2015

We had a double queen room and it was on the ground floor right across from the pool. We thought the inner courtyard looked nice and gave the hotel a nice feel. The room looked good and was clean, the bed was nice. The bathroom and the dressing area were a little small but had everything we were looking for. When we decided to stay two nights instead of one, we got the second night for the same rate as the first one. The breakfast was not so special. We actually didn't get anything other than coffee and gor our own breakfast. When i wanted to use the treadmill i was disappointed that it didn't work. Another one was folded and set a side with a sign that it was out of order. So i asked the front desk if they could do something about it. The manager was there and walked with me to the gym area. He agreed with me that it was broken too but could not help me to an affiliated gym nearby. He told me that they had ordered new treadmills but that didn't help me much at that moment. We did get 10% discount of our total bill over this so that was nice. This hotel is not close to the beach, it is on a buzzy road but since we were at the back our room was quiet. I don't know ho that is for the rooms at the front of the hotel.

"Very friendly staff."

5
21/12/2015

I loved it . The staff is very friendly . Very clean rooms . I wanted to come in earlier then my check in time .The manager was on it . The staff was always asking if we needed anything . Very comfortable loved the pool . It was a quiet area and I got my rest .

"What a nice surprise"

5
08/12/2015

Stayed here before a cruise out of Port Everglades. The property is obviously old but it is charming and well maintained. We especially appreciated the great landscaping, park-like atmosphere, and nice resort pool. Room was clean and large. Hotel was quiet despite being right next to a main highway. Breakfast was typical for the brand but very good. Staff was polite and helpful. Would definitely stay again. Incidentally, it is hard to believe that the reviewer, "Shocked," actually stayed here.

"Night before cruise"

5
06/12/2015

The hotel was very clean, very large room liked the layout, it was different than most rooms. The grounds had a very "Flordia" feel about it. The breakfast room was small but had a lovely patio area you could eat in. Would stay again.

"Boca Raton University Inn Stay"

4
03/12/2015

Overall I had a very good experience. The staff was helpful. The room was clean and comfortable. I had a nice full hot breakfast. The hotel was close to many tourist spots (Gumbo Limba is a must see). The price was great.

"Shocked"

1
02/12/2015

This location was dirty, not maintained, and very disappointing. The pictures do not portray the way the Hotel really is. Room was dirty and smelled horrible. After notifying Best Western Corporate, only to find out they did not care. This experience has detoured us from ever staying at a Best Western again.

bw_boca_gm, Director of Sales at BEST WESTERN PLUS University Inn, responded to this review
William I apologize for any issue you may have had during your stay. By your own admission on the survey, you filled out, you did not notify anyone on property about any issue you had with your room. You checking in around 2:30 in the afternoon, so there would have been plenty of time to correct any issue. Only until after you checked out, did you decide to complain in hopes to get your money back. You even felt entitled to ask for all your money back plus another free hotel stay. We take customer satisfaction very important, but we can only correct an issue if it is brought to our attention when the issue happens and not after the fact, especially when you immediately ask for money back and free additional nights. Best Western Corporate cannot just give you all your money back when you did nothing to notify the hotel of an issue you had, but expect it all after the fact. The smell you smelled in the room was due to it being a smoking room. You requested this room. All smoking rooms have a different odor in them due to the fact guests smoke in the room. It is no different than getting into a car of that of a smoker. It is an unreasonable expectation to have a smoking room smell the same as a non smoking room. If in the future, you have an issue at any hotel you stay, please let the staff know right away, so they can make it right. Regardless of hotel brand, all hotel employees want to make sure guests have a good stay.

"Great stay in Boca Raton"

5
30/11/2015

This hotel is tucked right in with its surroundings which makes it seem far from a hotel, almost like a condo complex. The grounds are very well taken care of, it's like being in a tropical garden. The room was very quiet, very well taken care of with very comfortable beds. There's more than enough food for breakfast with standard fare, eggs, sausage, waffles & bagels. We hope to stay here again soon!

"Comfortable stay"

3
22/11/2015

While this is an older property, it is well maintained. The rooms are clean, the furniture is new, it has all the amenities; flat screen TV, fridge, micro wave, iron, hair dryer. The breakfast is standard for a BW. The pool is large and clean. Very welcome after a hot day and virtually no one in it since most of the guests are on business and don't have time. might be different during school vacations.

"Way more than expected"

5
22/11/2015

Came down last minute for one night great price...room was much nicer than i would have expected for $85...double doors nice flat screen tv. Room was clean customer service was good. Would definitely return

"our getaway"

5
19/11/2015

The complete staff were great to deal with but the front desk person Anna was fantastic she went out of her way to help us more then once. We arrived early and knew we would not be able to check in but I just like to let them know we had arrived. I told Anna we would drive around for awhile and check in later and she told that she would be more then happy to give us a call and let us know our room was ready, which she did. She was even more help when we were looking for the Chamber office she was nice enough to look up address and she gave some good recommendations on places to eat at. She was just SUPER GREAT to deal with.

"Hotel stay"

4
14/11/2015

One of the better 4 star hotels in Florida if you have a short stay. Breakfast value is good for the amount you spend. Use hotel pool. Never crowded. Staff is helpfull. Easy checking in and out. Don't forget to ask for pool towels at the desk.

"Terrible guest treatment"

1
12/11/2015

I made my reservation online the day I needed the room. The instant I hit the "submit" button, I realized it recorded the following day. The computer had "jumped" me to the next day because the night I was trying for was full. So, I immediately called reservations, and they told me there was nothing they could do because it was within their three day no-change policy. They suggested I call the hotel, which I did. The desk said (rudely) I had to talk to the manager, who was not available, so there was nothing they could do and I should call customer service the next day. I did. They told me there was nothing they could do because I made the erroneous reservation within their three-day cancellation policy and it was not their policy to correct guests' mistakes with online reservations. Bottom line: they refused to correct an honest mistake made by a customer due to their computer program, and treated me rudely along the way. I have avoided Best Westerns in the past because their facilities are usually run-down and dirty, and with this experience I will never book with them again.

"Excellent hotel with very friendly staff"

4
09/11/2015

Stayed here for a night after coming off a cruise in Fort Lauderdale. Lovely surroundings with nice pool and garden. Comfortable beds. Standard breakfast and very nice lady supervising it. Front desk staff very helpful. I mentioned upon checkout that the room thermostat was possibly not working properly and the manager on duty made a note of this and would follow up immediately. Very efficient.

"Nice hotel, good area"

5
04/11/2015

We came down for a four day trip for a wedding. I am not a great planner and booked the room less than a week before arriving. The check in was painless, our room was ready when we arrived. There was plenty of parking, the front desk attendant let us know where the best place was to park for easier access to our room. The room was clean and had everything stocked as expected. I liked having an interior room, the room was always nice and cool. The bed was really comfortable, I prefer more pillows, but I was fine with what was given. The pool and hot tub were clean. I took advantage of the free breakfast every morning. Everything was always fully stocked, coffee was hot, the only complaint would be to have hot sauce for the eggs b/c they were really bland. the location is A+++++++ You're close to everything, it is safe, and there are plenty of amenities within walking distance.

"Satisfied traveler"

5
03/11/2015

Our stay was very good. The check-in, check-out was speedy. Staff was personable. Breakfast was good for me, but my wife has Celiac and her choices were limited. Recommend addition of a few more gluten free breakfast items. Kingsize bed was very comfortable. Overall room was clean. Wifi was fast enough.

"Nice place for family"

5
02/11/2015

U yeah after a bad day in the boca inn hotel, i came to best western they treat you good with a nice people a customer service. this place is nice place to stay the pool very clean nice people there. we have so much fun. Next vacation that will be my hotel.to stay.

"No Plus About It"

2
28/10/2015

Didn't provide Room Type booked and confirmed. Manager could have cared less. Hospitality?? Front desk agent was very helpful but clearly management has a different attitude. Absolutely the last time I stay there and have done so on many occasions.

"Clean and Comfortable"

4
23/09/2015

I am not giving this 5 stars because we had a reservation well in advance for a king room. Our friends did too. Neither one of us got one. However , there are many good things to say- the room was very quiet, the bed was very comfortable, the TV was new, the towels were cushy, and the breakfast was good! They had complimentary snacks & water, also!! The good definately outweighed the bad!! Also, it was a very good value!

"Nice location"

4
22/09/2015

This hotel was at a great location. Most of the room was updated but the bathroom definitely was NOT. Comfortable and a good value for sure! Nice pool and hot tub. The hotel was safe and secure just needs updating.

"Good value and location when visiting FAU"

5
21/09/2015

We have stayed here twice now, and recommend it as an affordable, clean option for FAU families. The outdoor pool and hot tub are really nice and well-maintained. The rooms are older, but are clean, and the beds/bedding/pillows are very comfortable. The hotel is within walking distance, if need be, to stores and restaurants, and a short (10 minutes, tops) drive to campus or the beach. Only cons: breakfast is less varied than some other Best Westerns, and the tap water has a sulfurous odor/taste, but I think that's the case throughout Boca.

"An above average hotel"

4
16/09/2015

Room was above average and stay was pleasant.I would stay again.Great price and location to FAU and Lynn University,close to beach.Hotel staff was nice and complimentary breakfast was satisfactory for this type of meal.

"Occupied the room less than 12 hours."

1
12/09/2015

Noticed an additional $200 charge on our credit card just hours after check-out. Called to inquire and was told that the charge was for a red stain on the carpet. We went back to inspect the stain. It was obviously old. While the staff stood over me, I took a clean, wet hand towel and dabbed the stain. Showed the staff that there was old dirt on the rag. Nothing from the stain appeared on the rag. The staff member showed the rag to the GM and he focused on the fact that the rag was dirty and not that the stain was old. He marched away refusing to address the old stain and continued with wanting to charge us for it.