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Best Western Plus Hotel Boka, Boca Del Rio

4.5/5  - basé sur 80 notations.
Calz. Ruiz Cortinez # 1997, 94294, Boca Del Rio, Mexico - See map

The Best Western Plus Boka, newly opened with a new concept of lodging and an image that sets aside convention and makes it unlike everyone else, 100 percent dedicated to accommodation and catering services. here you can find everything you need for your trip, business or pleasure. Our hotel is located on one of the best streets in the Veracruz-Boca del Rio area. Come and enjoy the hospitality and friendliness, as well as our great panoramic view of the city and the sea that surrounds the great port of Veracruz-Boca del Rio. Be pampered by each and every one of us who work in the Best Western Plus Boka. Features include a pool with the best view of the city and the Gulf of Mexico, exercise room for those who like to exercise and stay fit, spa living room massages to put aside business and enjoy great relaxation. Our main commitment is to provide comfort and personalized attention and the rest you deserve. We offer satisfaction by meeting the demands of our customers. Enjoy your stay!

Best Western Plus

Hotel Boka

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 82 guest reviews
NOTE ISSUED
Excellent
46
Very Good
24
Average
7
Poor
2
Terrible
3
REFER TO NOTICE
Business Business
14
Couples Couples
18
Family Family
27
Friends getaway Friends getaway
10
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice area, clean rooms"

5
24/07/2017

The area was nice, coffee shop and restaurants within walking distance. Rooftop pool provided great views. The rooms were spotless. All employees were friendly and professional. The wifi worked great.

"Very good experience "

4
05/07/2017

I had a great time in here. Great room, guest services, food quality and clean environment. The decor is modern and neat. The location is also very strategic for tourists. My only advice would be that if you like diversity in your breakfast, then you should pick the buffet option instead of the American (this one is very limited and not what you might expect from the usual American option in other hotels).

"Good with some observations"

4
09/03/2017

It was a very good stay in general, employees were kind, good attitude and helpful but taking in consideration it is a almost new hotel i need to comment: some maintenance issues (some missing tiles in the room), towels looks like a very old hotel, mainly. Also the rooms are for 1 or 2 people most, for 3 the room is small and feels very crowded. Breakfast was good but need to have some other kind of milks like soy or almond.

BEST WESTERN B, . at Best Western PLUS Boka, responded to this review
We appreciate your opinion, it is very important for us to know the point of view of our guests and to be better every day. It was a pleasure having you with us, come back soon to have the pleasure of consent.

"EXCELLENT HOTEL"

4
18/10/2016

I very much RECOMMEND this HOTEL... ITS BEAUTIFUL, roof top SWIMMING POOL and rooms are excellent as well.. I truly enjoyed staying at this gorgeous hotel.. We had a great weekend.. the weather was in our favor also.. We had a great weekend..

"Nice staff, good air consitioning"

3
25/05/2016

It was hot. Seriously hot. We were planning on camping but...well, it was hot and the closest campground wanted $800MXN. So we ended up here. Rooms were very nice with smart tvs that could play movies from our iPad on the big screen. I was told I had to use the vallet service but when the driver came and saw my old VW Bus he was happy to let me park alone. Veracruz sort of stinks in the heat. We had a view of the city, not the ocean, and a fair at the time. It was pretty. We left first thing in the morning. Though I'd paid for a room for five, there were only two beds, and only two breakfasts included. Pricey for Mexico.

"Nice rooms, good view, and rooftop pool"

4
11/02/2016

The room are very nice, most of them with a good view over Veracruz and the sea. Pool and hot tub on the rooftop are very nice when good weather. Breakfast is not included in the price, but you can have a good breakfast buffet for a reasonable price!

"They steal from their employees......"

1
27/12/2015

DO NOT STAY HERE!!! HORRIBLE!!! I was horrified when I found out management in this hotel does keep the tips left on credit cards for their employees. I was at the hotel bar one night writing a review of this hotel while enjoying a beer. I was the only one there but I decided to seat at the bar in front of the TV. The bar tender and team where very nice and I decided to leave a good tip after paying using a credit card. After paying and gathering my items to leave, I noticed the bar tender and two other servers looking at my receipt and over heard them saying "they tips better with credit cards", and I asked what the issue was?. Another server mentioned, 'we dont get tips left on credit cards' and 'if we complain, we will get written up or fired', 'it happen to one of last week, when a server asked a patron to it is best to leave tip in cash." This hotel not only steals from their employees but they stole from me. I wanted to take my tip back cause it is not going into the pockets of the people that earned it. This is not a common practice in the region. So this hotel, gets a ZERO from me because management is corrupt and steals money from patrons and employees. DO NOT STAY HERE!!! HORRIBLE

"Enjoyed the stay, just a couple of observations"

4
05/09/2015

In order to become excellent, the hotel needs to improve in the doors that connect rooms, they are not sound proof and you can hear the TV or conversations from the adjourning room. we had to change our first room, for there was just too much noise coming into the room. The front desk was attended by trainees during the two days we were there, so the process was a little slower than required. Restaurant was acceptable, the food was good,but not excellent. The service was excellent. The Valet parking attendee was one of the most helpful persons in the hotel, great attitude and service.

"Beautiful hotel except for glass doors in bathroom"

4
03/06/2015

We arrived on the day of its opening and it was really nice to be at a brand new hotel, however because of that some things weren't completely ready. The room was very big and even though it's far from the beach it had a nice view. It was clean and comfortable with all the necessary amenities. The terrible part was the glass doors in the bathroom and shower. I joined my husband on a business trip and when opening the door of the room you could see straight into the toilet and shower. Since his boss was staying across the hall I was terrified they would arrive together and when opening the door I'd be in the shower. Terrible idea. Even uncomfortable to go to the restroom with your partner there can't imagine if you have to share a room with someone else. It's not a deal breaker but still pretty uncomfortable. There are a few restaurants within walking distance including the famous Parroquia and a couple of grocery stores and the Costco but getting anywhere else especially downtown or the beach without a car is impossible. The pool seemed nice but was still full of workers when I was there and the gym is minuscule. Overall I liked how new, modern, and spotless it was but would return only if it's for business or I have a car.

"It got better"

4
26/03/2015

I was studying Spanish in Puebla for two weeks and needed a mini-break over the weekend. Veracruz is a very comfortable three hour bus ride away. This hotel is brand new, which is both good and bad. The good is that it is super modern and very comfortable. The room was large, clean and had a great view of the Caribbean (although the hotel is several miles inland). I also loved the rooftop pool and jacuzzi. The staff try really hard to please. A staff member came over while I was in the jacuzzi to make sure it was a good temperature. Unfortunately when I checked in they initially gave me the key to a room that was already occupied. Oops. Clearly there is still a bit of a learning curve for the staff. They get an A for effort.